Business Relationship Resume Samples

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M Wunsch

Marisa

Wunsch

27548 Carli Crescent

Houston

+1 (555) 680 9256

27548 Carli Crescent

Houston

Phone

p +1 (555) 680 9256

Experience Experience

Detroit, MI

Business Relationship Branch Manager

Detroit, MI

Treutel Group

Detroit, MI

Business Relationship Branch Manager

Assist in business training, such as products and services, sales techniques, and business relationship management, to Bank employees
Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level approvals
Generate new merchant services, cash management relationships, as well as, provide qualified referrals to the lending and financial groups
Flexibility to work weekend or evening hours
Proactively seeks ways to develop and expand business relationships through marketing displays, call programs, and other prospecting techniques
Performs other job related duties or special projects as assigned
Strong practical knowledge of banking and lending products, policies, procedures, regulatory guidelines, and market trends

Dallas, TX

Business Relationship Lead

Dallas, TX

Gislason Group

Dallas, TX

Business Relationship Lead

Drive active engagement activities with the Cluster
Overview GSC-Cluster functional engagement activities
Establish and maintain good relationship with stakeholders and promote ‘eye to eye’ relationship between clusters and G at various seniority level
Monitor Cluster GSC E2E performance (basis eVMS) and ensure regular review
Drive joint initiatives including implementation of process transformational project to overcome challenges
Attend cluster leadership and GSC leadership forums to be appraised of the challenges and opportunities
Potentially attend meeting with Key end customers along with cluster team

present

New York, NY

Global Business Relationship & Demand Management Lead

New York, NY

Spencer-Douglas

present

New York, NY

Global Business Relationship & Demand Management Lead

present

Lead Business Relationship Managers who function as a service manager to BU client to not only ensure SD performance is meeting expectations but that BU expectations are managed
Lead the ongoing process to develop, align and deliver the Business Relations & Demand Management Practices and Process across all the regions to service BU/functions demands, incorporating HR business plan, data and business strategy
Guides strategy development for BRM and Demand management functions and implications across the HROM to ensure that the organization (e.g., BU, Platform) overall objectives are supported
Provide consultative guidance to BUHR on potential SD solutions while continuously seeking improvements in performance, process and delivery
Lead the regional demand team and continuously enhance the area by leading, developing, coaching and providing strategic orientation to demand experts
10% - Talent and Performance Management
Collaborate extensively with Regional Solution Delivery Leads to ensure alignment in SD performance and BU expectations

Education Education

Bachelor’s Degree in Business

California State University, Los Angeles

Bachelor’s Degree in Business

Skills Skills

In-depth knowledge of multiple businesses, functions, and processes as well as solid knowledge of business and functional issues
Conceptual strength, strategic thinking, strong business knowledge, ability to influence and work across the organization
Champion a strong continuous improvement culture to ensure deployment of scalable, simplified and standardized processes
Work in close partnership with Cargill Business Services (CBS) to deliver high quality, reliable and cost effective services
Strong ability to effectively navigate through ambiguity
Provide input in the definition of metrics, and monitor global performance of service quality metrics, client satisfaction scores and cost management
Translate CASC Enterprise and APAC Region strategies into HR objectives and actionable solutions
Establish a culture of accountability and measurement
Strong interpersonal and relationship building skills
Ability to travel, regionally and internationally up to 25%

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Director, IT Business Relationship Mgmt Resume Examples & Samples

Understand business plan for Operations and Finance departments. Construct application roadmap to meet these plans. Manage the support teams to deliver against the roadmap
Personnel management responsibility for 3 business analyst resources
Collect, review, analyze, manage, system and user requirements from business users
Document detailed functional & data business requirements, process flows, use cases, & information needs
Work with the technical leads to clarify functional requirements
Primary liaison to QA team, articulate test scenarios and coordinate UAT
Serve as a liaison to other teams in planning, coordination, development and deployment of multi-team enhancement or projects
Ensures delivery of project and enhancement requirements meet the requirements defined by the business customer
Accountable for ensuring training needs are met for new or existing applications
Perform core project management skills including: Project Scope Management, Time Management, Cost Management, Quality Management, Resource Management, Communications Management, Risk Management, and Procurement Management. Facilitate the execution of commitments, track and report risks and progress. Secure acceptance and approval of deliverables from the project sponsor and stakeholders
Provide appropriate and timely performance feedback for project team members. Coach and mentor project team members
7-10 years within IT BRM/CRM
Experience with JD Edwards OneWorld supporting an entertainment or consumer packaged goods company
Proven ability to deliver system enhancements and new business capabilities that result in revenue enhancement and cost savings
Excellent documentation and communication skills
Ability to lead a team of diverse individuals that do not have direct line reporting
Knowledge of the operations of mass market retailers (Wal*Mart, Target, Carrefour, ASDA)
Hands on experience delivering or supporting systems that enable Sales and Distribution, Manufacturing, and Finance functions
Ability and desire to learn new systems and technologies
Home Entertainment industry experience a plus

Business Relationship Leadership Manager Resume Examples & Samples

Bachelor’s degree in Business, Engineering, Computer Science or related field; or equivalent work experience
3-5 years of experience
Demonstrated business acumen with a deep understanding of the business processes, technology services and their relationships
Effective written and verbal communication skills including with executive level business & technology partners and presentations
Expert proficiency with the MS Office suite of tools, including MS Visio
Strong collaboration, facilitation, negotiation and problem solving skills
3+ years program/project management experience that includes experience across the project management life cycle
Experience with project analysis, estimating, business case development and financial analysis
Experience with Microsoft Project and Ameriprise Quality Management Systems (AQMS) standards
Ability to lead through change given initially vague objectives combined with the ability to quickly adapt to changing business environments
Client relationship management experience and the ability to proactively manage customer expectations
Ability to explain technical concepts in non-technical language
Experience with Digital Marketing platforms and concepts

Director, IT Business Relationship Resume Examples & Samples

B.S. or B.A degree in Computer Science, Finance, Business Administration, Engineering (any field) or equivalent professional experience
10+ years of experience in IT, business or a related field
Demonstrated senior professional level abilities in driving culture change, process improvement and evangelizing application capabilities
Experience working for a global company with complex business processes is preferred
Working knowledge of the IT function, including infrastructure and application support is preferred
Individuals in this role must be able to communicate clearly, negotiate, listen, mitigate conflict, build alliances and achieve desired results using strong interpersonal and diplomacy skills. Ability to work closely with others on intangible issues across organizational and business-entity boundaries
Demonstrated ability to lead and influence within a large, complex organization
Proven ability to thrive in a heavy matrix environment
Ability to build connections and establish credibility quickly with key stakeholders internally and externally

Business Relationship & Category Manager Resume Examples & Samples

5-8 years of procurement experience
In-depth knowledge of procurement processes, business area(s), and requirements analysis
Proven ability to develop and articulate category strategies
Breadth of category experience in a similar role, ideally in healthcare
Experience working with internal and/or external stakeholders to align procurement solutions with business strategies
Experience within a procurement environment, managing business improvements projects within a supply chain and purchasing environment, ideally in healthcare

Business Relationship Branch Manager Resume Examples & Samples

Manages branch personnel including training, mentoring and development; monitoring, evaluating and coaching performance; and staffing, scheduling, prioritizing, and delegating work assignments
Professionally and actively represents the Bank in the Community by strategically participating on boards and committees, partnering with charitable organizations, coordinating and teaching financial literacy and attending local professional networking groups
Creates, drives, monitors and reports progress on branch objectives, standards and goals; develops and implements process and performance improvement solutions when gaps are identified
Oversees day to day operations of the branch; provides guidance and participates in daily operational and sales activities to achieve customer service and business growth objectives
Promotes a positive image of the bank; develops and maintains effective business relationships with customers, employees and retail partners; serves as a liaison between the branch and corporate departments
Addresses and resolves complex customer service issues and employee disputes; performs and reviews tasks requiring manager level approvals
Actively participates in bank functions and community activities as a representative of the bank
Generate new merchant services, cash management relationships, as well as, provide qualified referrals to the lending and financial groups
Address business banking inquiries through email and/or phone from Branches, including but not limited to, business documentation, business accounts, merchant services, cash management services, as well as any future products and services offered to enhance customer relationships
Assist in business training, such as products and services, sales techniques, and business relationship management, to Bank employees
Excellent customer service, problem solving and relationship management skills with the ability to convey a positive attitude and maintain a high degree of confidentiality, diplomacy, tact and salesmanship
Strong attention to detail with high concern for data accuracy
Excellent organizational skills with proven ability to prioritize and manage multiple responsibilities and projects in a fast paced environment with competing priorities and deadlines
Strategic mindset and strong overall business acumen with an ability to understand the direction, priorities, and goals of the organization
Strong leadership and interpersonal skills; ability to motivate and achieve results through the effort of others
Flexibility to work weekend or evening hours
3-5 years customer service or sales experience required
1-3 years management or supervisory experience required
1-3 years financial services or banking industry experience preferred
2 or more direct reports

Global Business Relationship & Demand Management Lead Resume Examples & Samples

You will lead the Business Relationship Management team (responsible for building relationships with Cargill Business Unit HR and Platform HR Leaders) to ensure business requirements are understood and are met or exceeded
You are responsible for alignment of BUHR needs and inform solution delivery (SD) organization of strategies, plans, needs and challenges. Serve as “docking point” between BUHR and SD
You translate platform/business/function strategies into HR objectives and actionable solutions
You provide consultative guidance to BUHR on potential Global HR solutions, while continuously seeking improvements in performance, process and delivery
You will lead Business Relationship Managers who function as a service manager to BU client to ensure expectations are met and managed. For this you will also collaborate extensively with Regional Solution Delivery Leads
You lead the ongoing process to develop, align and deliver the Business Relations & Demand Management Practices and Process across all the regions to service BU/functions demands, incorporating HR business plan, data and business strategy
You lead large scale organizational change and behaviors to achieve desired results and provide change leadership
You establish and build the BRM function to bring an “Account Management” mindset and capability to the function ensuring a balance of accountability among BUHR, SD (solution delivery) and COEs (Centers of expertise)
You provide leadership to ensure business needs are prioritized and the right resources are assigned in a timely manner
You contribute to management decision-making by involving and assuring the Business feedback and Demand Review throughout the region
You are responsible for aligning and deploying Integrated Business Planning calendar for the BUs and SDT Solution Delivery Teams
You lead the regional demand team and continuously enhance the area by leading, developing, coaching and providing strategic orientation to demand experts
You lead the process to monitor and report client-facing KPIs (i.e. Forecast Accuracy and Forecast Bias)
You partner with other functions serving similar clients to share knowledge, best practices etc
You are the primary go-to-person for MADJV transactions to ensure the right resources are involved in the process at the right time
You are responsible for reviewing business demands, keeping volume and value
You hold a bachelor’s Degree/Equivalent in business field such as Supply Chain Management, Operations Management, HR or Statistical Analysis
You have 15+ years business experience including 10 years of global HR leadership experience across different functions of HR
You have experience in leading global, distributed, managerial level teams while leveraging virtual technologies
You have strong interpersonal and relationship building skills and proven experience in interacting with senior business and functional executives
Ability to translate business requirements into HR services and solutions
You hold in-depth knowledge of multiple businesses, functions, and processes
You have conceptual strength, strategic thinking and ability to influence across the organization like building consensus and morale within a business unit or function, and leading work team effectively
You have experience in anticipating emerging issues, and implementing new business solutions, including referring critical issues to the appropriate level of management, while improving efficiency and productivity
Advanced experience in interacting effectively, confidentially and appropriately with various levels of staff, management and senior leaders
Experience having led multiple domestic and international mergers, acquisitions, divestitures, joint ventures etc
Experience leading complex and global projects
Ability to travel globally up to 40%

Business Relationship Lead-casc Enterprise & Region Resume Examples & Samples

50% Business Leader
Provide leadership within the APAC region and for the CASC Enterprise to ensure business needs are prioritized and the resource requirements are understood and provided by HR Solutions (HRS)
Partner with the CASC Enterprise and APAC Region HR leaders to identify opportunities for HR solutions and services
Maintain extensive collaboration and communication between the CASC Enterprise and APAC Region HR Leaders to ensure the on-going alignment of client priorities, expectations, resource availability and service delivery
Translate CASC Enterprise and APAC Region strategies into HR objectives and actionable solutions
Be a primary go-to-person for global mergers/acquisitions/divestitures/joint ventures (MADJV) transactions to ensure resource requirements are understood and delivered at the right time
Advise and articulate domain/country-specific requirements and resources to effectively help HR and Business leaders understand and address their priorities, challenges and opportunities
20% Change Leader
Lead large scale organizational change and behaviors to achieve desired results; provide change leadership to the team of CASC Enterprise and APAC Regional HR leaders
Interface with regional HRS, HR COE’s, Business HR Leaders and global processes to ensure service demands are well understood and clear service delivery expectations are in place across the regions
Responsible for monitoring the GHRS service delivery strategy across the regions to ensure proper utilization of the tiered service model
Inform HR leaders on KPIs, utilization rates, volume of services being provided and support the regional HRS leaders in allocation of resource decisions
Provide leadership, advocacy and support for CBS Migration activities, shared service consolidations and MADJV initiatives
Ensure the consistent use and implementation of tools/technologies globally to gain efficiency in delivering HR Solutions
15% Culture Steward
Partner with other functions serving similar clients to share knowledge, best practices, develop creative solutions, etc
Work with the GHRS Regional Leads to ensure effective delivery and coordination of HR activities
Leverage and enforce global processes and technologies to support delivery of HR services
Work in close partnership with Cargill Business Services (CBS) to deliver high quality, reliable and cost effective services
Express, model and reinforce a process-honoring culture
10% Value Leader
Monitor and report client-facing KPIs (i.e. Forecast Accuracy and Forecast Bias) by markets and businesses/functions globally
Partner with regional BRM and demand management colleagues and Business HR Leaders to influence how HR services are being utilized in alignment with the HR service delivery model
5% Talent Leader
Develop and maintain key internal and external relationships, which may include: business leaders, hiring managers, business/function human resource professionals, industry contacts, employees
Bachelor’s Degree or equivalent experience in business, human resources and/or relevant field
Experience anticipating emerging issues, problem solving and implementing new business solutions, including referring critical issues to the appropriate level of management, and improving efficiency, quality, cost and productivity
Advanced communication, leadership, partnership, consulting, collaboration, and influencing skills including experience building consensus and morale within a business unit or function, and leading work team effectively to meet strategic and operational objectives
Experience in interacting effectively, confidentially and appropriately with various levels of staff, management and senior leaders
Communicates effectively in all settings, including sensitive and intense situations, by tactfully responding to requests and thoughtfully negotiating and persuading others to adopt innovative ideas and solutions
Experienced in change management and leading others in times of significant change
Strong ability to effectively navigate through ambiguity
Advanced Degree (MBA, etc.)
Experience as a BUHR professional or role supporting business leaders and a strategic agenda
Advanced capability to build credible, accountable, consultative relationships
Strong ability to diagnose and recommend proposal solutions
Knowledge of HR domains delivered via Global HRS
Ability to Translate business /people strategies into responsive Global HRS activity
Experience having led multiple domestic and international MADJVs
Experience with CI methodologies (i.e. Lean Six Sigma, etc.)
Multi-lingual
Have lived and worked outside of home country
Experience with CRM technologies (i.e. Salesforce, etc)

Global Business Relationship & Demand Management Lead Resume Examples & Samples

50% - Lead the Business Relationship Function within Solution Delivery
Lead the Business Relationship Management team; responsible for building relationships with Cargill BUHR and Platform HR Leaders to ensure business requirements are understood and are met or exceeded
Responsible for alignment of BUHR needs and inform SD organization of strategies, plans, needs and challenges. Serve as “docking point” between BUHR and SD
Translate platform/business/function strategies into HR objectives and actionable solutions
Provide consultative guidance to BUHR on potential SD solutions while continuously seeking improvements in performance, process and delivery
Lead Business Relationship Managers who function as a service manager to BU client to not only ensure SD performance is meeting expectations but that BU expectations are managed
Collaborate extensively with Regional Solution Delivery Leads to ensure alignment in SD performance and BU expectations
Lead the ongoing process to develop, align and deliver the Business Relations & Demand Management Practices and Process across all the regions to service BU/functions demands, incorporating HR business plan, data and business strategy
Lead large scale organizational change and behaviors to achieve desired results; provide change leadership to the team of client partners as well as the partnering Platforms, BUs and functions
Establish and build the BRM function to bring an “Account Management” mindset and capability to the function ensuring a balance of accountability among BUHR, SD and COEs
30% - Lead the Demand Management Function within Solution Delivery
Leadership to ensure business needs are prioritized and the right resources are assigned in a timely manner to deliver
Contribute to management decision-making by involving and assuring the Business feedback and Demand Review throughout the region
Responsible for aligning and deploying Integrated Business Planning calendar for the BUs and SDT Solution Delivery Teams
Lead the regional demand team and continuously enhance the area by leading, developing, coaching and providing strategic orientation to demand experts
Lead the process to monitor and report client-facing KPIs (i.e. Forecast Accuracy and Forecast Bias) by markets and BUs/function
Be the primary go-to-person for MADJV transactions to ensure the right resources are involved in the process at the right time
Responsible for reviewing business demands keeping volume and value with vulnerabilities and opportunities
10% - Talent and Performance Management
Set aggressive performance targets and ensure the achievement of the objectives
Build HR capability to achieve high performance
Drive accountability and process improvement based on key client-focused performance metrics and targets
Build and lead an effective team ensuring the success of the SD organization
Ensure the BRM role is effectively meeting the needs of both BU/Function HR and the Regional SD resource needs
Direct the effective development of individuals, teams and organizational capability to achieve results
10% - Strategic Thought Leadership
Provides thought leadership in recommending solutions that build on business and functional strategic drivers
Guides strategy development for BRM and Demand management functions and implications across the HROM to ensure that the organization (e.g., BU, Platform) overall objectives are supported
Represent the BRM and Demand management functions at a senior HR level
Holds key interface relationships with Platform/Function/BU HR leaders, COE Leaders and Solution Delivery leaders
Bachelor’s Degree/Equivalent in business field such as Supply Chain Management, Operations Management, HR or Statistical Analysis
15+ years business experience including 10 years of global HR leadership experience across different functions of HR
Experience leading global, distributed, managerial level teams while leveraging virtual technologies

IT Business Relationship Managment Resume Examples & Samples

Develop and drive IT strategies to align with a high impact operational excellence agenda supporting HR, Payroll, Legal and Compliance globally
Represent IT within multiple business teams by maintaining a high degree of visibility and providing a central point of information for all related IT activities for the functions in scope of accountability
Represent multiple functions of the business needs and interests within IT, contributing to appropriate IT team operational and delivery performance engagements
Maintain breadth and depth of perspective, utilizing enterprise and industry/market trends and regular benchmarking exercises to develop a thorough understanding and detailed knowledge of the key processes and systems employed by the multiple business functions
Understand and anticipate the direction of the business areas, identify opportunities and make recommendations to support the desired future state business outcomes
Collaborates with business stakeholders, vendors, industry consultants and senior business management to define information needs, develop business cases and priorities, sustain service levels, and proactively managing business demands
Initiate and maintain in-scope applications roadmap by keeping current with regulatory development and technology advancement
Work with internal and/or external stakeholders as a strategic leader to align technology solutions with business strategies
Participate in staff meetings and team meetings as required
Develop understanding of general industry usage of supported technologies
Develop basic understanding of business processes and business dependencies on supported technologies
Develop relationships within IT and with supported customers to improve collaboration and teamwork necessary to accomplish organizational objectives
10 years Information Systems Experience within and outside of IT roles, with 5+ years in IT and business strategic alignment capacity
Strategy – ability to develop technology strategy for the HR, Payroll, Legal and Compliance functions by researching industry trends and proactively proposing solutions to enable business capabilities that drive operational excellence
Business Acumen & Engagement – understanding of domain terminologies and regulations governing employment and legal operations and compliance
Leadership – ability to lead by example; provide context & motivation to team members; drive and manage people and projects in a fast-paced environment
Technology & Innovation – deep experience with HR, Payroll, Legal and Compliance operations, processes, and compliance solutions; solid understanding of personal data protection and privacy compliance governing cloud-based technologies; and working knowledge of shared-services and outsourced operating models

IT Business Relationship Partner Resume Examples & Samples

Manage the day-to-day relationship with assigned business area leaders
Intake demand for IT services from assigned business areas
Manage the delivery of technology solutions to assigned business areas
Manage projects through the full project life cycle
Interface with internal and external solution development, delivery, and support partners
Analyze business requirements and define information system solutions to address complex business needs
Develop requirements documents and cost justification statements
Evaluate various system alternatives and identify the most efficient means of satisfying user needs. Provide technical support as needed
Identify and define the data required to perform the system functions
Develop system design specifications
Develop procedural flows showing interrelationships between manual and computerized functions
Develop procedural flow showing operation of the designed system
Define inputs and outputs, and document the steps required to process the data
Develop and assist in the operation of manual controls and other user procedures that are related to the system design
Develop and assist in the operation of backup and recovery methods and procedures to cover conceivable contingencies
Prepare and assist in the operation of an implementation plan that considers technical and operational requirements and restrictions
Assure that proper testing procedures are followed during all stages of system development or deployment, ranging from subsystem testing up to full system and acceptance testing
Assist with the formal validation of systems as required
Evaluate requests for major system changes and enhancements and prepare cost analysis for each project
Answer questions about present system functions and general processing features
Assist and instruct employees in their use of business software systems
Troubleshoot operational and usage issues as they occur
Bachelors’ degree in Computer Science, Business or closely related field from accredited college or university, or equivalent experience
Minimum of 8+ years’ relevant work experience supporting enterprise business systems
Certification as a Project Management Professional (PMP) or equivalent required
Certification as a Business Analysis Professional (CBAP) preferred
Experience in Life Sciences required. Experience with GXP regulations preferred
Experience supporting business application systems in a pharmaceutical environment
Experience with enterprise business systems required, including Human Resource and other corporate administrative systems and document management (SharePoint preferred)
Experience with managing a project through the entire System Development Life Cycle
Knowledge of current Good Manufacturing Practices and Computer System Validation preferred
Recent and relevant hands-on experience with the support of packaged business applications
Experience with computer system testing / Quality Assurance practices
Ability to multi-task and manage multiple simultaneous assignments
Effective time management skills with demonstrated ability to meet deadlines
Demonstrated strong customer orientation
Cross-functional agility and the ability to thrive in a complex and dynamic environment
Demonstrated strong attention to detail
Proven ability to maintain direction and focus through proactive planning and organized approaches to work
Demonstrated ability to develop and implement innovative and creative solutions to business problems
Communicates a "can do" attitude and positive outlook, demonstrating initiative and resourcefulness
Excellent written and oral English Communication skills
Ability to present to diverse groups of varying sizes
Proven ability to communicate well with employees at all levels of the organization
This position requires at least 10% travel and ability to function independently using remote office tools

Saas Business Relationship Consultant Turkish Market Resume Examples & Samples

Develop long term relationships with clients, consulting with them as their IT partner to address their needs and challenges
Using a variety of tools including but not limited to social media, internet, web based tools, outbound calling
Contributing individually to the team targets, achieving a high level of client satisfaction and quality lead generation
Achieving a high level of collaboration with in-country Marketing and Sales teams by developing and delivering against the joint strategy with the field representatives. Inside Sales representatives and partners

IS Business Relationship & Capacity Planning Manager Resume Examples & Samples

Perform as the primary liaison between IS and the assigned Business Units (BUs),
Analyze and report on IS resource capacity planning and assist the EAS and Portfolio Lead in enterprise portfolio and demand planning
Strong written and oral communication skills
Demonstrated effective listening skills and strong customer focus
Proficient at finding win-win approach to meeting business requirements and resolving conflicts
Demonstrated ability to build strong working relationships at all levels, internal and external to the organization
Ability to work effectively across geographically dispersed teams with minimal supervision
A Bachelor’s degree is required. A concentration in accounting, business, or technology is preferred. A Master’s degree considered a plus
At least 5 years’ experience with IT governance, portfolio management, master scheduling, and resource capacity planning
At least 5 years’ experience in IT project definition, planning, scheduling, and estimating
Technical familiarity with the Microsoft technology stack preferred
Experience in public accounting or professional services industry is preferred

Manager Business Relationship Level Resume Examples & Samples

Accurate, professional and bilateral communication between the business
Customer and the IT organisation
Stakeholder management within the business organisation
Business inputs for demand forecasting and capacity planning
Providing a consistent and shared view of all current and future activities within the business impacting IT operations
Working as a planning partner (involving other IT professionals as appropriate) to help translate business desires into IT deliverables
Liaising with business stakeholders to forecast the expected demand for IT services in the next forecasting period
Communicating the demand forecast and information to IT leadership and project teams to create fulfilment strategies
Conducting frequent 2-way communication with PMO to minimise peaks and valleys in the demand forecast
Performing due diligence on business requests, by gathering information to quantify and qualify requested changes or major initiatives
Evaluating the satisfaction of the business with the IT services and communicate to both IT and business on the actions required and taken
Monitoring business change including strategic and tactical business requirements and pain points

IT Business Relationship & Analysis Resume Examples & Samples

Complete understanding and application of principles, concepts, practices and standards
Develops solutions to a variety of complex problems
Makes recommendations using data to improve policies, procedures and processes
Contributes to the completion of projects
Plans schedules and arranges own activities in accomplishing objectives
May be a team leader or supervise 1-2 junior professionals
Analyzes and improves systematic processes to increase efficiency and productivity
Identifies, analyzes, and troubleshoots the root cause of issues
Documents and evaluates required data and information
Support the creation of the detailed implementation plan
Gathers detailed business requirements leveraging standard templates and processes
Drives and challenges business units on their assumptions
Validates that solution design fulfills business requirements
Identifies opportunities for improvements that can be accomplished through existing and/or new technologies
Assists key users in defining the UAT scenarios and testing
Develops and delivers key user training
Supports users during project and enhancement stabilization
Minimum of 5 years experience

Manager IT Business Relationship Resume Examples & Samples

BS Degree in Business, Engineering or Information Technology. MS Degree or MBA preferred
10+ years’ experience in managing groups, projects and strategic planning
Action oriented, with the ability to understand and willingness to get into systems development details when warranted
Results oriented with a “do what it takes” attitude
Experience supporting manufacturing and engineering organizations & understanding of engineering change management, Material Master, eBOM management process in a manufacturing organization
Deep understanding of PLM (Product Lifecycle Management) systems and/or processes. SAP PLM experience is preferred
Ability to clearly communicate at global as well as regional level
Proactively manages customers’ expectations
Strong analytical skills with demonstrated ability to convert business needs into system requirements
Experience using structured methodologies
Demonstrated project leadership skills with a proven track record of success
Agile experience will be preferred
Willingness to travel to support job responsibilities as required

Business Relationship Lead Resume Examples & Samples

Drive process improvement for business area(s)
Drive system enhancements for business area(s)
Drive issue resolution for business area(s)
System and Process Testing, documentation and training
Ensure business compliance with agreed resourcing and timelines
Develop and implement a communication plan to inform employees of the key components of the project plan and the need for the involvement of employee resources
Sign off on scope for their Business Area and ensure successful go live with minimal business disruption
Develop and lead needed change management projects and training plans in a timely fashion
Develop implementation budgets along with the Go To Market Manager and monitor actual expenses vs. budget
In depth business unit knowledge
Business area process knowledge
Knowledge of Business area strategy and future plans
Ability to work across Business areas and mobilize resource within their own Business area
Strategic thinking and Influencing

Business Relationship Consultant Resume Examples & Samples

Inbound Call Center role answering approximately 30 calls per day
You will have the skills to handle difficult tasks with ease
Lucrative pay for performance paid on a monthly basis
Maintaining business relationships with Hong Kong merchants in a consultative approach
Shifts between the hours of 9am to 6pm or 930am to 630pm Monday to Friday
4 weeks of World Class classroom training
Continued with 4 weeks of on the job training
A friendly passionate and competitive team environment that inspires each other grows
Access to an international leadership team that will work with you to succeed Generous Shift & Language allowance
Great employee benefits including: Medical Insurance; Dental & Optical; Life Insurance; Housing and Car subsidies after 12 months of service
Strong internal growth opportunities with American Express World Wide
Being able to work for the Aon Hewitt Best Employer in Malaysia 5 times in a row
Fresh Graduate? We are experts at training you to provide World Class Service
You have a real passion for delivering World Class customer service
Ideally you'll have 18 months to 5 years previous customer service experience in a contact centre environment or; you will have previous experience in the Hospitality; Retail; Insurance; Real Estate or Financial Services sector
Previous sales experience would be considered an advantage
You will have the ability to think on your feet; quickly solve issues and have superior Cantonese/ English communication skills

Corporate Real Estate Business Relationship Project Manager Resume Examples & Samples

Interfaces effectively with business partners, internal team, and all levels of management to build and sustain relationships, develop/negotiate space solutions and facilitate conversations regarding the headcount business requirements and the SCE organization
Serves as subject matter expert and consultant to OUs key stakeholders in strategic/long range planning, space operational planning, and facility occupancy
Facilitates strategic alignment between CRE and client executive management on all facility project work undertaken to build/lease new facilities as well as major projects to remodel/refurbish existing Edison facilitates. As a senior project manager, serves as the consultant and liaison between CRE and client from project initiation through completion
Regularly interacts with senior level OU stakeholders. Influences policy direction on major facility initiatives and space governance. Disseminates information involving space and facilities strategy
Understands and defines the strategic direction of SCE space governance, optimizing facility utilization and architectures. Partners with CRE Strategic Planning and Construction PMO teams in developing business plans to meet objectives and initiatives for delivering safe and reliable work environments
Participates in strategic decisions regarding changing facilities, space and furnishings. Provides directions recommendations for customized solutions. Anticipates and responds to clients’ business requirements and future needs
Must have six (6) or more years of experience in strategic planning, project or facilities management field
Bachelor’s Degree Business, Communications, Architecture, Construction
Project Management (PMP) Certification
Thorough knowledge of Company and department policies, objectives, strategies and goals, applicable governmental and regulatory law and requirements, accounting and budgeting practices
Strong strategic and critical thinking, analytical and relationship building skills
Verbal and written skills needed to persuade and influence internal/external business partners
Experience achieving results through others by establishing strategic priorities and empowering employees with the authority to accomplish objectives
Demonstrated experience with customer service, relationship management and senior level client interactions
Must demonstrate effective team building
Excellent interpersonal and leadership skills to form and maintain effective project teams consisting of members of various organizational units, departments and/or organizations

Business Relationship Generalist Resume Examples & Samples

Demonstrated project/program management skills, including the ability to influence without authority and the ability to manage multiple projects/programs simultaneously
The ability to work effectively with decision-makers across many levels of the organization
Experience developing new business opportunities
Advanced communication skills, including ability to prepare materials for and clearly and effectively communicate information to internal audiences and client groups
Demonstrated experience with various marketing elements (e.g. pricing, audience, channels, communication)
The ability to work as an individual contributor as well as part of a multi-functional team
Strong interpersonal skills, comfortable and credible in dealing with campus clients, suppliers, and business units
Demonstrated experience with various verticals such as Med/Lab, Print Services, Office Supplies, Travel and Contingent Labor/HR a plus

Business Relationship Resume Examples & Samples

Become familiar with federal, state, foundation and corporate grant opportunities (e.g., Requests for Application), investigate their appropriateness, work with investigative faculty and staff members of the University of Michigan, School of Information (UMSI) 2G Lab and Data4Good center (the “centers”), and write grant proposals for the consideration of state and federal agencies and private foundations
Bachelor's degree or equivalent combination of education
Master's degree or higher in information technology or related field
3-5 year track record of successful grant fundraising

IT Business Relationship Senior Manager Resume Examples & Samples

Bachelor's degree in Computer Science, Engineering, Mathematics or other related technical field. Advanced degree preferred
10+ years of experience in business solution development, technology consulting or technology strategy
5+ years of proven leadership and business technical acumen People Management, Project Management and Project Methodology
3+ years of proven leadership and business technical acumen in emerging technologies including Social, Mobile, Portal, Web Design and Cloud
3+ years of experience working with marketing functions and external digital agencies on strategy, hosting and implementation of digital marketing/social engagement initiatives
Proven track record of engagement with management and business partners
Ability to influence in partnership with the technical, finance, operations, procurement, legal, communications and any other appropriate groups
Strong interpersonal and presentation skills; strong written and verbal communications skills

Manager Business Relationship IT Resume Examples & Samples

Act as the primary liaison to IT business partners to link business strategies to IT Data management activities. Understand business objectives & strategies. Identify and prioritize key IT data initiatives to support business strategies
Ensure global standards are applied to new solutions
Participate in vendor engagement selection
Manage deliveries of IT initiatives supporting the business. Facilitate ongoing project steering committee reviews. Provide an escalation path to business during delivery phase. Assemble team to deliver the solution
Ability communicate with impact and influence stakeholders to utilize new technologies to achieve desired business results; excellent written and verbal skills
Ability to maintain positive and professional working relationships with staff, peers, management, and support resources
Demonstrated commitment to exemplary customer service
Ability to quickly learn new technologies, adapt to new environments, and function within a team
Some technical knowledge of Hadoop Big Data and Microsoft Business Intelligence technologies required
Project Owner experience and a strong knowledge of agile methodologies; certification a plus
Bachelor Degree in Computer Science, MIS or Business Administration

Senior Manager, IT Business Relationship Resume Examples & Samples

Bachelor’s degree in business administration, engineering, computer science, information systems, or other relevant discipline
5+ years of experience in Information Technology business relationship management, account management, or project management, or other equivalent experience involving Service Support and/or Service Delivery
Must be familiar with the ITIL Service Management standards and implementation processes. (ITIL certifications are desirable)
Requires a conceptual understanding of multiple Information Technology disciplines such as IT infrastructure, hardware support

Technical Digital Senior Manager of Business Relationship & Program Management Resume Examples & Samples

Understand the worldwide Digital/eCommerce team’s core business and strategic roadmap in order to identify opportunities for technology innovation
Manage the creation, delivery and updates to the ongoing technology plan for the Digital area
Primary technical point of contact for the Digital business unit; responsible for alignment at all times with the WW Digital/eCommerce business and Technical team, and project stakeholders
Within the Tech team, liaise with the Technical Architect and Technical Application Manager to support the world-wide digital business roadmap and scalability due to growth
Ensure that all projects meet milestones and delivery dates. Communicate progress and deltas. Responsible to identify risks, contingency and escalate when needed
Identify business needs and growth strategies to understand their technical demands. Propose scalable, innovative solutions
Support the strategic framework for each fiscal year and multi- year roadmap and collaborate to the digital technical strategy in support of the overall business strategy under direction of the Technical Digital Director
Provide regular updates on major strategic Information Services projects, business line priorities, business specific issues, and ROI monitoring including presentations to the company’s Top Management
Promote across business and technical teams the implementation of innovative solutions that meet business objectives or create new business opportunities through the effective use of technology
Ensure appropriate communications of new development projects and/or programs to business unit and tech team
Coach and encourage business stakeholders about the potential use of technologies that brings additional values to the business units by fostering the IT and service market research with the final aim of proposing innovative IT and service solutions

Manager IT Business Relationship Resume Examples & Samples

BS Degree in Information Technology or Business/Finance. 10+ years’ experience in managing projects developing and executing functional and technical designs, and developing consistently bug-free code
Action oriented, with the ability to understand and willingness to get into systems development
Ability to clearly communicate at global as well as regional levels
Strong analytical skills with demonstrated ability to convert Finance business needs into system requirements
Detailed working knowledge of one or more Finance entities: Accounting Operations, Revenue Finance, Sales Finance, Indirect Tax Finance, Consolidations, Professional Services Finance or Complex Intercompany Accounting for large Multinational Software, Hardware or Cloud companies
Strong functional and technical proficiency using Oracle R12 Financials (specifically GL, AP, FA, Cash Management), AssureNET account reconciliation software and Oracle Hyperion
Preferred working functional proficiency with one or more of the following software applications: Oracle Supply Chain modules (PO, AP), Oracle Quote to Cash modules, RevPro Revenue Management Software, Sabrix Tax Software, Virtual Trader ICO software, Appworx or middleware technologies such as Tibco or MFT
Strong SQL/PLSQL. , Forms, Reports, Java and .NET skills related to developing tools, programs integrations and other business functionality supporting an Oracle R12 environment

Director, IT Business Relationship Resume Examples & Samples

Responsible for the development and implementation of a comprehensive 3-Year technology roadmap for each business area within the Supply Chain organization. The roadmap will include a list of proposed initiatives and the financial budgets associated with each initiative
Ensures that the Supply Chain projects and initiatives are in-line with the corporate strategy and IT is aligned with the Supply Chain needs
Responsible as the strategic interface for the Supply Chain organization and is tasked to develop business-IT strategy, solution discovery, service management, risk management and relationship management. The role provides highly-valued strategic consulting level support and guidance
Facilitates and leads planning and execution of projects to enable the Supply Chain Team to achieve strategic objectives through Technology
Communicates decisions, priorities and project status to senior levels of the Supply Chain staff
As a champion of the adherence to IT methodologies, the Director will work closely with IT architects to understand new technology trends and forecast future IT infrastructure requirements
Works with IT leadership on annual IT budgets and forecasts
Helps evaluate IT project objectives and analyzes new business initiatives and IT demand
Advocates for the new value of IT digitalization and its importance in the success of the Supply Chain organization

Business Relationship Lead Resume Examples & Samples

Drive active engagement activities with the Cluster
Overview GSC-Cluster functional engagement activities
Establish and maintain good relationship with stakeholders and promote ‘eye to eye’ relationship between clusters and G at various seniority level
Monitor Cluster GSC E2E performance (basis eVMS) and ensure regular review
Drive joint initiatives including implementation of process transformational project to overcome challenges
Attend cluster leadership and GSC leadership forums to be appraised of the challenges and opportunities
Potentially attend meeting with Key end customers along with cluster team
Facilitate quarterly Level 4 & 5 engagement meetings between GSC leaders and Cluster Leadership Team (scheduling, preparing, hosting, capturing outcomes and driving

Infrastructure Business Relationship Consultant Resume Examples & Samples

Combination of business along with IT infrastructure and/or systems experience Knowledge of Medicare or Medicaid business is desirable
Prior experience with ITIL is desirable
Prior IT Project Management experience is desirable
Strong analytical aptitude and ability to research and resolve problems
Attention to detail and excellent organizational skills Ability to collaborate with team and business clients
Written & verbal communication skills

Manager, IT Business Relationship Resume Examples & Samples

Develop the business acumen to effectively support Finance and identify opportunities for technological solutions to support strategic business vision
Responsible for the development and establishment of the 5-year technological roadmap for Finance to support the business strategy
Ownership of the IT demand pipeline
Oversee technological solutions and business value propositions for IT investments
Manage internal customer expectations with respect to IT services, identifying gaps between customer needs and IT capabilities, and work to find innovative solutions to close those gaps
Strategic advocate representing both IT and Finance
Collaborate with other Business Relationship Managers, IT senior management, middle management and teammates to ensure corporate, business unit and IT objectives are aligned and being managed effectively
Lead the business alignment team and set direction and priority on initiatives and projects
Provides oversight of Finance IT Investment Project Portfolio
Collaborate with architecture and operations teams to ensure solution compatibility with company standards
Manage and support established governance processes to ensure all demand for IT is recognized, approved and prioritized by business unit
B.B.A or B.S. in management information systems, computer science, finance or business related degree
M.B.A in finance or strategic management is preferred
10 – 15 years of IT and/or business related experience with exposure to varying technical environments and business areas. At least 3 years of experience with managing team(s) responsible for strategic planning or business development
Financial experience related to record to report, purchase to pay, and order to cash is preferred (whether in IT or Finance function)
Must be a strong communicator (both written and verbal) with a skilled competence in managing vision and purpose
Proficient with Microsoft Office Suite

Merchant Business Relationship Consultant Resume Examples & Samples

Diploma and/or Bachelor’s Degree
Fluent Cantonese, English and Mandarin
You will have the ability to think on your feet; quickly solve issues and have superior Cantonese & English communication skills

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