Capacity Analyst Resume Samples
4.8
(117 votes) for
Capacity Analyst Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the capacity analyst job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
Craft your perfect resume by picking job responsibilities written by professional recruiters
Pick from the thousands of curated job responsibilities used by the leading companies
Tailor your resume & cover letter with wording that best fits for each job you apply
Resume Builder
Create a Resume in Minutes with Professional Resume Templates
CHOOSE THE BEST TEMPLATE
- Choose from 15 Leading Templates. No need to think about design details.
USE PRE-WRITTEN BULLET POINTS
- Select from thousands of pre-written bullet points.
SAVE YOUR DOCUMENTS IN PDF FILES
- Instantly download in PDF format or share a custom link.
KB
K Borer
Karley
Borer
208 Nathanael Village
Philadelphia
PA
+1 (555) 330 5562
208 Nathanael Village
Philadelphia
PA
Phone
p
+1 (555) 330 5562
Experience
Experience
Detroit, MI
Capacity Analyst
Detroit, MI
Runte-Jacobson
Detroit, MI
Capacity Analyst
- Work closely with the Data Integration team and other stakeholders to develop POCs and develop analytics to provide transparency of the data
- Assisting the development of the Capacity Management toolset
- Management reporting: creating and managing key internal reports and dashboards used by Senior Management to make day to day and strategic decisions
- Provides demand and / or roles analysis and reporting that assists the supply organization to be prepared for coming work
- Manages direct reports and extended staff. Responsibilities include delegation of work, coaching, guidance, performance
- Working closely with IT Resource Managers and Project Managers, act as consultant and Subject Matter expert (SME) in resource planning
- Assist in developing departmental plans and priorities to address resource and operational challenges
Boston, MA
WFM Capacity Analyst
Boston, MA
Thompson, Bergstrom and Goldner
Boston, MA
WFM Capacity Analyst
- Provides enterprise level ad-hoc reports regarding workforce management
- Develops capacity management processes and standards
- Assists in providing admin support for IEX Total View setup and maintenance
- Supports an environment that encourages co-workers to exceed customers’ expectations
- Responsible for managing and approving extension requests and optimizing existing extensions
- Responsible for managing the implementation of new programs from a capacity planning perspective
- Recommends and supports benchmarking using metrics, industry standards and original concepts
present
Los Angeles, CA
Rohq-gwfm-workforce Capacity Analyst
Los Angeles, CA
Gulgowski, Runolfsson and Boehm
present
Los Angeles, CA
Rohq-gwfm-workforce Capacity Analyst
present
- Utilize Workforce Management software and practices to develop volume and handle time forecasts based on call arrival patterns, seasonality changes, holiday planning and new business initiatives
- Liaise with senior management in creating/developing long term volume forecast, staffing and recruitment strategy
- Utilize workforce management software and practices to develop volume and handle time forecasts based on call arrival patterns, seasonality changes, holiday planning and new business initiatives
- Liaise with senior management in creating / developing long term volume forecast, staffing and recruitment strategy
- Utilize Workforce Management software and practices to develop volume and handle time forecasts based on call arrival patterns, seasonality changes, holiday planning and new business initiatives Execution
- Participate in operational meetings to review performance of the business, identify performance trends, and provide recommendations for improved performance to senior management
- Provide support in identifying and escalating system related issues Performance Tracking
Education
Education
Bachelor’s Degree in Business
Bachelor’s Degree in Business
Emory University
Bachelor’s Degree in Business
Skills
Skills
- Highly analytical with a great attention to detail
- Excellent judgment, tact, and decision-making ability
- Strong proficiency in SQL and Microsoft Excel
- Solid knowledge of current technologies, emerging trends, and architectural principles
- Ability to communicate effectively at different technical levels, demonstrating both excellent verbal and written communication skills
- Comfortable working within a Business Analysis capacity, demonstrating an ability to understand business data and translate into technical data
- Demonstrates ability to communicate verbally with varying levels of personal from executive management to front line personnel
- Ability to observe control environment / risk management guidelines
- Excellent communication skills and negotiation skills
- Ability to partner and to collaborate with people at all levels – individual engineers, managers
15 Capacity Analyst resume templates
Read our complete resume writing guides
1
Rohq-gwfm-workforce Capacity Analyst Resume Examples & Samples
- Minimum of 2 years (preferred 3 years) call center experience
- Experience in eWFM, RTA and ESP is a plus
- Has proven ability to produce complex reports by pulling data from a multitude ofresources
- Project management skills is a key advantage
2
Virtual Capacity Analyst Resume Examples & Samples
- Minimum 7 - 12 years of relevant experience
- Candidate should be certified with VCAP-DCA and/or VCAP-DCD certification along with ITIL v3 Foundation skills
- Extensive knowledge and working experience of VMware / ESXi technologies & solutions, ideally within the banking/financial industry
- Experience in deploying and supporting POD Solutions on infrastructure consisting of HP Blade Chassis enclosure, HP Virtual Connect Flex 10 modules and Netapp NAS filers
- A good understanding of the Storage aspects related to VMware, as well as PowerCLI scripting experience
- Good understanding of process improvement methodologies and techniques
- Strong and proven data analytical skills
- Strong inter-personal and communication skills, capable of writing justifications, making presentation to an internal audience, and interacting positively with upper management
- Experience in leading small scale technical deployments or projects
- Ability to work and communicate (oral and written) in both detailed and abstract levels
- Ability to work and remain calm in a high pressure environment
- Good team working skills but equally has to be capable of working alone
- Strong troubleshooting skills with an attention to detail and an ability to follow process
3
Demand & Capacity Analyst Resume Examples & Samples
- Responsible for design & delivery of capacity analysis dashboards, reports and capacity plans to service owners and platform owners
- Responsible for proactively informing service owners and platform owners of capacity risks and service performance issues
- Liaising with demand management to understand forecast demand for services & platforms
- Demonstrating value delivered by capacity management
- Continue to build on the robust reporting mechanism and work closely with the Service Performance Management team and GTIS organisation to promote a culture of capacity understanding. Use capacity models to inform business stakeholders and influence business demand planning and prioritisation
- Strong presentation, reporting and influencing skills
- Planning & organizing, customer perspective
- Quality conscious methodical approach
- Desire to want to work in a dynamic team
- Willing to be part of and contribute to a team that drives high standards “leading by example”
- Highly self-motivated to ensure visible consistent delivery to tight deadlines
- Ability to drive and implement change within a technical run area
- Adaptable and embraces change
- Flexible in approach to work, with a willingness to work on requested reasonable hours over and above their normal work times to ensure delivery against deadlines
- Knowledge of Virtualization, Server Architecture, Storage and Network technologies, exposure to application & server sizing, application benchmarking, capacity & performance tools design/ development and integration is an added advantage
- Exposure to Perl/Java scripting & BMC Capacity Optimizer & SAS will be an added advantage
4
Rohq-workforce Capacity Analyst Resume Examples & Samples
- Proficient in Microsoft products used to develop data capture
- Minimum 2+ years (preferred 3+ years) of call center experience
- Has proven ability to produce complex reports pulling data from a multitude of resources
- Basic to intermediate level experience in a related role with previous people management experience is an advantage
5
Capacity Analyst Resume Examples & Samples
- Responsible for development of capacity dashboards, reports and capacity Plans to service owners and platform owners. – 10%
- Identify opportunities to automate manual and repetitive workflow processes in the BTB capacity management team. – 10%
- Design, develop and test automated workflow solutions. – 10 %
- Optimise performance and enhance existing functionality of the existing tools. – 5%
- Development tasks include: coding, testing, debugging, documenting, deploying, monitoring, and support. All tasks are performed in accordance with industry best practices and specific internal procedures and standards. – 20%
- Work with internal departments to provide associated artefacts required for the successful completion of development and maintenance assignments. – 10%
- Data transformation, analysis and reporting for business and infrastructure metrics, trending and forecasting. – 20%
- Preparation of capacity plans and reports. – 5%
- Contribute to task identification, work effort estimates, and work schedules for development and maintenance activities – 10%
- Hands on experience in developing Automation tools, using programming tools like VB, Java, SQL to develop the tool
- Experience in Black box testing
- Experience in writing SQL queries to fetch data and create custom reports using SQL databases like SQL Server & Oracle
- Have analytical and problem solving skills and ability to provide different technical alternatives while analysing the scope of automation
- Ability to Extract & transform data from various sources into SQL Database and then use the data to generate meaningful MI Reports based on requirements provided
- Ability to communicate effectively at different technical levels, demonstrating both excellent verbal and written communication skills
- About 4 year’s experience in VB.net/VB/VBA/SQL Server, Oracle, Perl and Java scripting
- Willingness to work closely as part of a team with users, developers and business analysts outside home locations
- Ability to observe control environment / risk management guidelines
- Demonstrate substantial knowledge and expertise resolving issues and addressing queries from Capacity and Demand managers and Team members. These may be either verbally or in writing
6
Forecast & Capacity Analyst Resume Examples & Samples
- Develop processes, procedures and methodologies that result in accurate and timely forecasts that can be used for both short and long-term budget and staff/capacity planning; both detail and executive review levels for Branch & Contact Center
- Identify and analyze key drivers to volume and workload by function; maintain accurate volume forecasts, distributions by channel, day of week factors, holiday information, seasonal and geographic variations based on the changing business environment. Leverage historical trends to develop intelligence for future forecasts. Compile, track and analyze events impacting volume and handle times; integrate changing statistics into models to improve forecast accuracy over time
- Assess activity and quantify near term risk or opportunities as identified through this process of analysis and forecasting. Prepare “what if” scenarios for all functions and quantify the impact of business initiatives by partnering with all levels of the organization to review/understand workload impacts
- Develop and maintain sophisticated forecasting and capacity models/systems, and develop tools and techniques that enhance the quality, accuracy, and efficiencies from the forecasting process
- Produces contact center and branch volume and staffing forecasts and makes them available weekly & monthly to contact center; and monthly to branches to facilitate on-going staff planning discussions
- Gather information for weekly/monthly forecast variance discussions. Produce and complete forecast to actual volume and handle time variance reporting, and analysis on variances
- Conducts in-branch/back office field work; participates in time studies as needed to ensure accuracy and validity of planning models. Maintains all documentation for model assumptions and change history
- Serves as single point of contact for retail branch partners in all geographic divisions and contact center leadership in all sites to review and ensure capacity models accurately reflect the current/anticipated operating environment. Reviews anticipated volume, model drivers, assumptions, and staffing recommendations regularly with partners to ensure models reflect actual operational trends
- Works with Management, HR & Finance to ensure model alignment with hiring/staffing efforts and to analyze and report anticipated forecast to actual volume and staffing variances by branch/division & service/sales contact center
- Updates model components for branch/contact center additions/closures, operational process changes and business initiatives on a monthly basis. Coordinates development/establishment of new data feeds as needed
- Experience with complex model development in Excel and/or workforce planning software systems such as Blue Pumpkin, IEX, eWFM, Pipkins, etc. or other forecasting software systems
- Strong analytical skills, adept in data mining, data analysis and data presentation. Must be able to lift up data and produce meaningful output. Ability to take initiative, derive root-cause and explain business performance
- Strong quantitative skills; possesses advanced Excel skills. Position will require individual to identify day of week, intra-week, and seasonal data trends using 4-week, centered, moving averages, index factors and other modeling methods
- Action oriented, effective time management skills and the ability to multi-task in fast paced environment under tight deadlines and pre-determined timelines
- Demonstrated problem-solving skills in a business environment
- Effective written and verbal communication skills a must
- Strong concern for accuracy, detail-orientation and commitment to operational excellence and quality
- Must be willing to work in a fast-paced, continuously changing environment
- Proven ability to build relationships and connect with all levels of management to drive results
- Four-year college degree in business, finance or other related field
- Call Center understanding and/or experience
- Knowledge of SQL and MS Access
7
Capacity Analyst Resume Examples & Samples
- Support the Capacity Manager in the daily activities of the function
- Support and enhance the Capacity Models in the Capacity Management Information System
- Assisting the development of the Capacity Management toolset
- Work with application teams to automate the incorporation of application data into the Capacity Management toolset
- Assist with ongoing development and maintenance of the Risk & Capital IT Toolkit
8
Rohq-gwfm-workforce Capacity Analyst Resume Examples & Samples
- Create and maintain long term Capacity Plan through consultation with in Country management
- Liaise with senior management in creating/developing long term volume forecast, staffing and recruitment strategy
- Prepare schedule requirements for the supported countries by balancing schedule restrictions with customer requirements
- Utilize Workforce Management software and practices to develop volume and handle time forecasts based on call arrival patterns, seasonality changes, holiday planning and new business initiatives Execution
- Participate in operational meetings to review performance of the business, identify performance trends, and provide recommendations for improved performance to senior management
- Interact with multiple levels of management in all functional areas of the business to drive performance improvement
- Monitor real time operations of the business and provide/perform realtime adjustments (as needed) to meet the performance targets
- Provide support in identifying and escalating system related issues Performance Tracking
- Review call routing variables and provide recommendations for improving customer experience
- Provide daily/weekly/monthly updates on department’s performance including causes and trends for business misses as well as action taken to prevent loss
9
Rohq-gwfm-tcc-workforce Capacity Analyst Resume Examples & Samples
- Utilize Workforce Management software and practices to develop volume and handle time forecasts based on call arrival patterns, seasonality changes, holiday planning and new business initiatives execution
- Develop, implement and support multiple projects through each of its lifecycle phase
- Monitor real time operations of the business and provide/perform real time adjustments (as needed) to meet the performance targets
- Proficient on Microsoft products used to develop data capture
- Minimum 2+ years (preferred 3+ years) call center experience
- Has proven ability to produce complex reports pulling data from multitude resources
- Project Management skills is a key advantage
10
Capacity Analyst Resume Examples & Samples
- Working closely with all apparel plants, internal Manufacturing management, and Sourcing Team to understand internal plant and contractor plant capabilities. Capabilities are defined in terms of available sewing labor and equipment. The seasonal business requirements dictate frequent product changes in sewing and therefore, require constant iterative discussions with the plants to determine a feasible plan
- Entering all capacity information for each plant into Capacity Planning Systems (CPS)
- Maintaining plant operating-calendars to reflect all scheduled downtime for holidays, vacations, etc
- Publishing long and Intermediate-term production schedules. These will show the planned production by style, workcenter, and sewing plant (internal and contractor) for each fiscal week
- Perform data maintenance to ensure system integrity
- Develop and maintain rough cut capacity planning models to meet customer demand as well as minimize late productions, WIP & overtime. Highlight potential capacity bottlenecks. Communicate with management about identified bottlenecks and garner support to execute recommendations
- Tracking excess inventory levels and providing this information to Finance, Marketing, and Planning management for monthly review
- Develop ad-hoc reports using MS Excel, Word, Power Point and Pivot tables as needed to identify and communicate key planning issues. These reports include things such as inventory levels, plan comparisons, forecast analysis, service projections, and schedules, etc
- Recommend opportunities and alternatives in planning and manufacturing that will assist in minimizing operating costs and increasing customer service
- Preparing documents for PIS meetings, AOP and Outlook Plans. These documents will be at varying levels of details and different formats depending on the audience and intended use
- BA or BS degree in Business or a mathematical-related field
- 3 to 5 years planning, manufacturing, or other relevant experience
- Strong analytical skills, ability to identify key issues in a project or operational situation
- High mathematical aptitude and attention to detail
- Strong computer skills, especially with spreadsheet and database applications
- Strong interpersonal, leadership, and project management skills
- Must possess ability to influence peers and others with who position has no direct authority
11
Rohq-gwfm-workforce Capacity Analyst Resume Examples & Samples
- Experience in Excel & PowerPoint
- SAS coding to run sales reports (requirement)
- Sales collation / consolidation / analyze & report (Daily, Weekly & Monthly)
- Work closely with country MIS analysts & Sales Managers
- 2-3 years of sales MIS experience
12
Capacity Analyst Resume Examples & Samples
- Working closely with all apparel plants, internal Manufacturing management, and Sourcing Team to understand internal plant and contractor plant capabilities. Capabilities are defined in terms of available sewing labor and equipment. The seasonal business requirements dictate frequent product changes in sewing and therefore, constant iterative discussions with the plants to determine a feasible plan
- Preparing documents for PIS meetings, OPC and Outlook Plans. These documents will be at varying levels of details and different formats depending on the audience and intended use
- Bilingual French/Spanish is a plus
13
Forecasting & Capacity Analyst Resume Examples & Samples
- A Bachelor’s is required. A bachelor’s degree in Business, Finance or related field is preferred
- 4-6 years of business financial and/or operational workforce modeling experience preferably with hands-on model development and administration in a large retail or call center environment
- Call Center understanding and/or experience is preferred
- Knowledge of SQL and MS Access is preferred
14
Capacity Analyst Resume Examples & Samples
- This position is for a Performance and Capacity Engineer with experience in high performance, high volume platforms, for the purpose of ensuring that the performance of the technology platform for our business and industry standards
- The candidate must have the ability to assess architectural, technical or process deficiencies that may be introduced by multiple large-scale initiatives; effectively communicate them to technical and non-technical stakeholders; and the conviction to successfully influence stakeholders to make necessary modifications to achieve maximum application performance
- The candidate should be able to anticipate potential impact of new technologies on the existing platform and recommend deployment strategies to mitigate performance and capacity risks and enhance probability of success
- The candidate should be able to identify and validate opportunities for process improvement and oversee their implementation and socialization within the team and amongst peer teams
- Act as a technical liaison for eCommerce business partners, specializing in performance and capacity management with a strong background in availability, resiliency and capacity engineering. The candidate will need to use several technical tools to perform these duties
- A successful candidate will have experience with web based applications using JAVA/J2EE language concepts; WebSphere; Websphere eXtreme Scale; and Introscope. Candidate should be comfortable with UNIX and mainframe processors; and a DBA/systems support background is helpful
- Candidate should understand website performance tuning from the users perspective
- Candidate will be required to review technical project documentation in an effort to identify performance and capacity impacts to the infrastructure. Projects identified with impact will be engaged and the candidate will provide support and consulting for the project(s) in question
- Candidate will work with other support teams to collectively provide performance and capacity requirements and services as they apply to the specific project and existing environments
- Candidate will work with other support teams to collectively provide forecasts and models for performance and capacity of impacted
- Once performance testing is underway, the candidate will review load/performance test results and artifacts (e.g., CA Introscope, Splunk, SAR or vmstat, application logs and LoadRunner results) to measure and interpret performance and determine production impact
- Candidate will be required to provide customer behavior and load characteristics for applications using a variety of sources, develop overall performance and monitoring strategies for initiatives and write and publish post production performance analysis
- The candidate will monitor data from production and monitor systems to gather metrics and assess environment efficiency
- The right individual will be one with strong internal drive, a tenacious spirit, a collaborative method of working and deep experience in complex platform environments
- The candidate will be required to participate and lead peer reviews on most deliverables
- The goal of the Capacity and Performance Management team is very much a group effort, requiring ongoing mutual support amongst team members. The candidate will be expected to foster a culture of support and knowledge sharing
- The candidate will be expected to provide leadership for the team members in the enhancement of technical and organizational competencies
- Five or more years hands-on experience in the following
- Large scale systems with high availability
- Performance and capacity management
- Strong communication skills enabling communication to varied audiences
- Experienced in influencing complex end to end solutions and how decision/design impacts architecture delivery
- Solid knowledge of current technologies, emerging trends, and architectural principles
- Experience using Microsoft Word, Excel, PowerPoint, Project, and Visio
- Five or more years hands-on experience with some of the following
- Application Infrastructure
- Load and performance testing
- WebSphere or WebLogic, and JAVA/J2EE concepts
- Monitoring applications like Introscope and Sitescope
- Experience with capacity modeling tools like Hyperformix
- AIX, Solaris, Linux and Windows
- Load management failover and high availability architectures
- Experience with various information systems disciplines including architecture design and deployment, systems lifecycle management, and infrastructure planning and operations
- Application Development experience
- Portfolio and project management
- Continuously learn and adapt
- Self initiated, self learner
- Communicate crisply, both verbally and written
- Knowledge of Six Sigma methodologies
- ITIL v3 certification and experience are a plus
- SAS programming
- TeaLeaf
- Gomez
- Vantage Agentless Monitoring (rCEM) by Compuware
- JProbe
- JProfiler
- Nmon
- Dynatrace
15
Capacity Analyst Resume Examples & Samples
- Analytics: tackling detailed analytics to develop supporting data and insights to drive value based decisions
- Management reporting: creating and managing key internal reports and dashboards used by Senior Management to make day to day and strategic decisions
- Budget and Forecast: understanding of trends in customer demand, and developing synthesized scorecards from several sources of raw data to help in the day to day and strategic decisions
- 2-3 years’ experience in Information Technology
- Experience in a technical environment, such as a data center or helpdesk is required
- Applicant must reasonably understand computer components and data center infrastrucuture/design
- Understanding of basic computer hardware concepts and installation
- Strong analysis skills, analytical mindset, intellectual curiosity
- Experience with financial reporting and database management tools a plus
- Ability to model and analyze complex data
- Some hardware or technical certificiations would be a plus such as RHCSA, RHCE, LPIC, A+
16
Capacity Analyst Resume Examples & Samples
- Generates resource management reports and analytics, including demand / supply gaps
- Provides supply and demand reporting and analysis to the demand contact
- Proposes resource alignment to open needs and discusses with interested parties
- Builds relationships with people managers and employees
- Analyzes demand /supply gaps and identifies gaps related to clan-up, pre-assignment, scheduling, pends, retrieval, and data entry to provide options for resolution and pursue or escalate as appropriate
- Acts as advocate for the people managers and their associates, providing them insight into upcoming resource-type demands
- Provides demand and / or roles analysis and reporting that assists the supply organization to be prepared for coming work
- Partners with demand planners to produce long-range work plans
- Performs capacity planning of resources across multiple business units and forums
- Develops capacity plans and conducts impact analysis to reduce capacity risks for current and future releases
- Develops allocation plan of resources to projects
- Maximizes the effective utilization of resources; and
- Supports departmental or cross-departmental initiatives
- Five-plus years of experience in an Analyst role
- Demonstrated strong verbal and written communication skills with the ability to persuade and articulate technical concepts at all levels within the organization
- Demonstrated planning skills
- Demonstrated change leader/problem solver
- Proficient in MS Word and PowerPoint
- Ability to work in a fast-paced, demanding, and rapidly-changing environment, with the ability to multi-task as needed
- Demonstrated strong knowledge and understanding of products and industry trends
17
Capacity Analyst Resume Examples & Samples
- Responsible for Capacity analysis, allocation and inventory layout integrity
- Making decisions to optimise customer placement in situations where multiple opportunities are competing
- Using Equinix Capacity tools, including AutoCAD MAP 3D and Microsoft Office
- Working with Sales Engineering, Operations and Technical Engineering staff to deliver bespoke solutions for customers, when standard solutions are insufficient to meet customer the customer need
- Working on capacity release programs to improve/maximise the Capacity revenue generating capabilities of an IBX
- The job will be executed in normal office environment and occasionally data center visits are required as well some travel to other countries in the EMEA region
- Leading occasionally specific assigned initiatives / projects
18
Capacity Analyst Resume Examples & Samples
- Capacity management, engineering, inventory control, lean manufacturing, logistics, planning, and/or production scheduling
- Ability to assure the accurate and timely preparation of parameters that are used to operate all aspects of the parts ordering and material supply release process
- Ability to minimize total direct cost, such as premium freight transportation
19
Capacity Analyst AVP Resume Examples & Samples
- Onboarding applications to capacity management tools (dbCapacity)
- Co-ordinate between functions to onboard application metrics to various tools
- Nimsoft
- JMX
20
Capacity Analyst Resume Examples & Samples
- Ensure applications and their corresponding metrics are configured to the clients needs
- Proactive capacity management at application level for applications in scope
- Engage with key stakeholders across the bank to ensure both visibility of current issues as well as future changes being planned to take into account from a capacity perspective
- Geneos
- SRM
- Oracle/OEM
- PAWZ
21
Capacity Analyst Resume Examples & Samples
- Outstanding analytical, problem solving, and organizational skills
- Ability to work cross-functional within China organization and across Amazon locales
- Strong proficiency in SQL and Microsoft Excel
- At least 3 years of experience in supply chain planning, process engineering, business analysis, inventory planning, production planning or financial planning
- Candidate will have a bachelor’s degree in engineering, computer science, statistics, management science, or business administration. Master’s degree or MBA is strongly desired
- 5 years of experience in supply chain planning, process engineering, business analysis, inventory planning, production planning or financial planning
22
Capacity Analyst Resume Examples & Samples
- Develop, own, and maintain capacity management processes for Information Technology and EPMO skill staff resources. To include: documentation, education, and enforcement of process
- Ensure consistency across groups and accuracy of forecasted and actualized effort
- Monitor resource capacity planning documents for current utilization and forecasted effort to ensure resources are being utilized efficiently. Provide guidance for increases/reductions to staff based on skillset
- Working closely with IT Resource Managers and Project Managers, act as consultant and Subject Matter expert (SME) in resource planning
- Review and identify capacity constraints across ETS and EPMO; communicate constraints to allow remediation prior to adverse impact to projects
- Work with IT and EPMO Managers to evaluate potential impact to capacity plan when adding/adjusting schedules and/or effort for new or existing projects
- Produce and present reoccurring performance metrics for Senior Management using data exports and Excel Pivot Tables. Derive actionable feedback from metric results. Use data to create new reporting metrics to improve/audit forecasting process
- Work with Process & Efficiency Tools Team to come up with improvements to reporting capabilities or capacity planning using process changes or technology
- Backup the PPM Systems Administrator for: training new IT Resource Manager and Project manager, refresher training for PPM tool users, and answer questions from users as needed
- Knowledge and understanding of fundamentals of operations management, project management, and data analytics
- Knowledge and understanding of system development methodology and project methodology
- Demonstrates ability to communicate verbally with varying levels of personal from executive management to front line personnel
- Demonstrates ability to facilitate and manage complex issues, challenging situations, and personnel
- Demonstrates ability to resolve conflicts, disagreements, handle difficult people and tense situations with diplomacy and tact
- Understanding of various IT disciplines (i.e. infrastructure, application development, and production support)
- Knowledge and use of Project Portfolio Management tool (i.e. Sciforma, MS Project, and Primavera etc.)
- Knowledge of relational databases
- Demonstrates proficiency with Windows operating system and Microsoft Office software including Word, Project, Excel, PowerPoint, Visio, and Outlook
23
Capacity Analyst Resume Examples & Samples
- Provides basic technical support to customers by handling systems-related issues; may provide on-call technical support telephonically and/or electronically
- Assists in the analysis and resolves basic program support deficiencies and conducts testing to enhance performance
- Provides basic technical consultation on current and proposed systems to other organizations and clients
- Experience working with design principles and applications
- Unix exp
- Network and Storage exp
- Six Sigma
- Exp. in Large Enterprise IT Environments
- ITIL Intermediate:Service Design
- ISO 2001-2008
- Basic organization skills to balance and prioritize work
24
Midrange Systems Performance & Capacity Analyst Resume Examples & Samples
- Demonstrated experience in producing reports for senior management and technical specialists (internal and external)
- Ability to communicate successfully with personnel from a wide range of business, engineering, and software development fields
- Experience with Microsoft Office (specifically, expert knowledge of Excel and Word)
- Proven understanding of virtualization (e.g. VMware)
- Familiarity with SAN storage concepts
- Experience with tuning operating system parameters (e.g. vmo, kmtune)
- A focus on customer satisfaction with strong interpersonal skills and responsiveness
- Adherence to IT policies and processes to ensure consistent quality of service
- Experience with problem and change management processes
- Windows (e.g. Windows 2012)
- Unix (AIX, HP-UX, Solaris)
- ISeries
- Proven performance management skills (e.g. bottleneck identification, serialization constraints, parallel processing, logical versus physical contention)
- Proven understanding of capacity planning methodology (trending, peak usage, forecasting)
- Comprehensive knowledge of system resource metrics (e.g. paging, memory committed bytes) for various platforms (see section entitled “Operating System Platforms”)
- Knowledge of statistical analysis (e.g. mean, median, standard deviation, percentile)
- Understanding of business metrics (e.g. transactions, response times, service levels)
- Data mining skills (e.g. parsing, summarization, sorting, validation, analytical systems)
- SRM (IBM)
- Perfmon (Microsoft)
- Native Unix commands (e.g. vmstat, iostat, netstat)
- Performance Navigator (iSeries)
25
Installation Mission Capacity Analyst Resume Examples & Samples
- 4 years of experience with federal facilities and installation management
- 2 years of experience with DoD environmental management
- 2 years of experience with performance management
- 2 years of experience with stationing and BRAC analysis
- 2 years of experience with Army installation and environmental management
26
Routing Capacity Analyst Resume Examples & Samples
- Designs and maintains local knowledge areas that optimize the use of planned resources to support forecasted demand. Executes territory optimization and workforce optimization analysis (SWAT) to establish initial design and manage required adjustments.Simulates demand booking and coverage solutions to find optimal resourcing strategy. Uploads configurations into production environment. Reviews business results and identify opportunities for improvement. Designs and implements improvement solutions
- Establishes appropriate settings for all routing system parameters and manages those settings as business trends change. Maintains optimal system parameters to ensure the best possible capacity management solution. Manages capacity to demand, to delivering the most profitable solution
- Leads staffing calls and Target 3 work sessions to facilitate seasonal changeover or other significant business volume shifts
- Communicates regularly with Routing team & District staff to ensure alignment and execution to route design plans
- Acts as a consultant (routing system expert) to District and advisor to Territory Capacity Manager in long-term planning sessions
- Participates on the Territory Capacity Planning Team and as a key extension of the District staff
- Accountable and responsible for key business metrics: Response Time: Drives response time performance through optimization of shift patterns, local knowledge and SI parameters. Meets or exceeds customer SLAs
- Sets up routing parameters so the routing system maximizes the profitability of the routing product for calls handled
- Optimizes routing solution design to minimize travel between service orders. Measured in both travel minutes and mileage per call
- Minimizes free capacity and overbooking by managing short term capacity and scheduling opportunities. Drives in-window
- Bachelors degree preferred but not required
- Extensive routing system knowledge, ideally with Service Manager, Click, or Map Point
- Ability to read, write and speak English
- Works with minimal supervision and can confidently execute his / her authority to make route design decisions
- Computer literacy skills
- Structured problem solving skills
- Open to change and the ability to implement change quickly and effectively
- Conveys a positive image of the Company in all actions and behaviors
- Previous continual process improvement and workforce planning experience a plus
27
Capacity Analyst Resume Examples & Samples
- Collect and validate resource and workload utilization data from various infrastructure components (UNIX/LINUX/WINDOWS) and applications
- Use of statistical functions to correlate various data elements to establish trends and forecasts
- Able to gather and analyze data from monitoring tools like Tivoli, NMON, PerfMon, LPAR2RRD and LoadRunner
- Produce reports from disparate data sources using PowerPoint , Excel or Microsoft SharePoint Services
- Interface with application development, operations and other LOB teams to provide input on capacity and gather requirements for forecasting
- 6+ years work experience in capacity management, application performance management, performance testing, system administration/architecture, implementation engineering or other related field
- Computer Science degree or equivalent experience
- 3+ years experience in Client/Server distributed architecture environment
- Knowledge of various server hardware configurations and performance characteristics
- Database and data warehouse knowledge and capacity drivers
- SAN storage knowledge and capacity drivers
- Extensive knowledge of using Microsoft Office products (i.e., MS Word, MS Excel, etc.)
- Experience with modeling tools from BMC, CA/HyPerformix or TeamQuest etc. and ITIL Capacity & Demand Management concepts are a plus
- Broad knowledge of advanced environment monitoring & management tools, performance modeling tools, capacity analysis tools, and other advanced modeling and trending tools
28
Capacity Analyst Resume Examples & Samples
- Experience level: 3-5 years work experience in data analysis, application performance management, performance testing, system administration/architecture, and implementation engineering or other related field
- Ability to navigate corporate engagement processes
- Familiarity with the following support tools: Incident Mgmt – HP Service Manager, vCOPS - vCenter Operations Manager, GPD - Global Performance DB (SQL Queries), Config/Inventory Mgmt – Tideway, Seal, TAMS, MyCompute
29
WFM Capacity Analyst Resume Examples & Samples
- Develops capacity management processes and standards
- Validates that there is adequate capacity regarding seating and extensions to meet required levels of service, ensures that resource capacity is optimized
- Responsible for managing and approving extension requests and optimizing existing extensions
- Oversees training schedule is satisfactory for capacity
- Responsible for managing the implementation of new programs from a capacity planning perspective
- Facilitates, leads, and participates in weekly and monthly meetings with IT, Account
- Executives and Directors to communicate and resolve capacity concerns
- Partners closely with Global Resource Planners to ensure data accuracy regarding staffing and forecasted planning in regards to capacity reporting
- Recommends and supports benchmarking using metrics, industry standards and original concepts
- Experience in with WFM Tools; IEX, eWFM, CMS, Avaya, Geotel, etc
- Must be able to multi-task in a professional & courteous manner
- Superb Listening, probing, negotiation and de-escalation skills needed
- Must have analytical and troubleshooting expertise
- Must be able to work various shifts, including holidays in a 24x7 operating environment
30
Capacity Analyst Junior Resume Examples & Samples
- Set up Virtual Capacity for future growth on ACMS and Capacity portal to understand future expansion and proactive capacity analysis
- Assure Physical Capacity match Capacity Reports to avoid incorrectly reporting fullness on FCs on Mexico Network
- Proactively work on capacity needs for the operations based on S&OP, Capacity Projections and current Floor cubic space availability
- Define and Improve YOY our Pick Paths flows within Mexico FCs for productivity purposes
- University Studies completed
- Experience with performance metrics and process improvement (how, when, who)
- Candidates must be flexible to work weekends and/or overnight shifts regularly
- 1+ years experience in a manufacturing, production or distribution environment
- English 70%
- Demonstrated problem solving skills and analytical skills
- Demonstrated communication skills (written and verbal) with all levels of Amazon associates and management
- Experience with an FC kaizen or Shingi event
- An awareness and willingness to use OE tools and techniques
- Interest in long-term career development through assignments in multiple FCs across the nation
31
Capacity Analyst Resume Examples & Samples
- Basic knowledge of HP server technology
- Experience with virtual inventory capacity and demand management
- Responsible for request fulfillment to support end-to-end provisioning (including client hand over)
- Executes application infrastructure delivery processes
- Input to Provisioning Service Improvement
- May manage application infrastructure delivery processes
- Participates in development of Service documentation
32
Capacity Analyst Resume Examples & Samples
- Work closely with the IT Teams and other interns to scope proof-of-concept and pilot IT projects
- Identify data requirements, preparation and analytical requirements
- Work closely with the Data Integration team and other stakeholders to develop POCs and develop analytics to provide transparency of the data
- Document and present proof-of-concept and pilot results
- Working toward BA / BS degree majors / minors in engineering, computer science, data science, math, or related fields (computer science), having completed or entering Junior year. Preferences given to students with 3.0 GPA or above
- Effectively articulate and understand our Technology Infrastructure
- Must be a team player and partner well. Willing to learn and think outside the box
- Working knowledge of computing systems and with an understanding of cloud concepts
- Ability to partner and to collaborate with people at all levels – individual engineers, managers
- Willingness and passion to learn
- Good verbal and written communication Motivated self-starter; Excellent verbal and written communication skills; Attention to detail; Excellent analytical skills; Creative and resourceful; Strong business aptitude
33
Enterprise Capacity Analyst Resume Examples & Samples
- Experience with capacity tools, continuous improvement, excel modeling, executive PowerPoint presentations, and project management
- Candidate must also have strong communication skills and the ability to develop material and present to all levels of the organization
- Operations, continuous improvement, Industrial Engineering or supply chain experience a plus
- Candidates must be a U.S. Citizen
34
Senior Capacity Analyst Resume Examples & Samples
- Performance Engineering to include forecasting of company’s platform components and formulate dynamic solutions for clients’ routing and capacity needs
- Capacity/Statistical Analysis: Serve as SME for technical projects that concern capacity planning
- Conduct trend analysis of outbound calling levels to provide information for predictive modeling for capacity and least cost routing options
- Monitor ongoing validity of assigned systems
- Minimum 3 years call processing, telecom routing/engineering experience or platform capacity planning
- Minimum 1 year financial analysis of performance metrics preferred
35
Industrial Capacity Analyst Resume Examples & Samples
- Identify capacity risks, create mitigation plans, and drive actions to closure
- Support IPMT (integrated program management team ) by providing key capacity information
- Perform run at rate (boost) assessments at the supplier by following standard PW procedures
36
Demand & Capacity Analyst Resume Examples & Samples
- Data Analysis: Should have a passion for patterns and for finding anomalies in data. Oversees the ongoing data improvement over time, so this is the expert on the state of the data and the low-hanging improvement opportunities. Moreover, this person promotes the capacity model and makes sure that data makes its way into it on time and pursuant to the monthly business cadence. Therefore a strong operational focus and high dependability are key traits here
- Business Analysis: Interpret reports and navigate across all data, models. This person should have a passion for analysis driving to business results and improvement opportunities. A good analyst will have the key business metrics top of mind and will pull threads that look interesting or anomalous. Aggressively use all the dynamic tools on the reporting surface, such as pivots, drilldowns, and more, in the effort to isolate an actionable insight within the modeled data. Complete an ad hoc basis, driven by passion and curiosity, and also pursuant to running monthly processes (which exist in part to drive continuous improvement)
- Technical Analysis: Creator of new data transforms, models, and reports. Traits here include creativity combined with curiosity. This person might have been a report engineer or a configurator in some capacity previously, and in any case has a strong sense of quality user experience. This person combines skills to analyze business requirements and goals as well as data realities. This person is therefore articulate and empathetic, able to articulate tradeoffs among data, modeling, and configuration layers, and ideally capturing and retaining the confidence of anyone trying to understand and improve the current state of capacity management reports. This person reliable and has a strong sense of pride of ownership of the solution
- Provide oversight of timely, accurate analysis and reporting of Demand and Capacity status and progress
- Gather functional and business requirements and rapidly translate that information into a working set of operational and financial models, dashboards, and management reports
- Executive level communication skills, both written and verbal
- Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support
- Strong ITIL or Service Management background
- Bachelor's degree in Business Administration, Management Information Systems, or related field
- Minimum of ten (10) years of relevant experience
- Strong quantitative and analytical skills for financial modeling and analysis
- Requires broad experience in the financial services industry
- Strong to expert level skills and experience in formulaic logic such as MS Excel: if statements, vlookup, pivot tables, macros, etc
- Strong to expert skills in data transformation using MS Excel and Access
- Knowledge and application of relational database concepts
- Excellent communication and presentation skills to executive management audiences
- Executive interactions
- Infrastructure background
- Good with data analytics and data mining
- Previous experience working with scripting, report building, etc
- Manages personal finances in Quicken or similar toolset
- PMI Project Management certification
- Technologies: MS Access, Crystal Reporting, OLAP cubes, Project server and MS SharePoint, Apptio
37
Capacity Analyst Resume Examples & Samples
- Ensures that capacity plans are generated and delivered in a timely and precise fashion
- Resolves, leads, and contributes to the resolution of immediate and longer term capacity issues
- Assists in providing admin support for IEX Total View setup and maintenance
- Provides enterprise level ad-hoc reports regarding workforce management
- Supports an environment that encourages co-workers to exceed customers’ expectations
- Ensures that all reference materials are up to date
- 2+ years previous Contact Center WFM experience
- Must be highly-proficient on computers, Excellent knowledge and use of word processing, spreadsheets, and database systems
- Broad knowledge of inbound contact center environment
- Must possess exceptional verbal and written communication skills
- Ability to provided on-call s support, and work a flexible schedule
38
TBM Demand & Capacity Analyst Resume Examples & Samples
- Data Analysis: Should have a passion for patterns and for finding anomalies in data. Interpret reports and navigate across multiple data sources and models. A successful candidate will have the key business metrics top of mind and will pull threads that look interesting or anomalous. Aggressively use all the dynamic tools on the reporting surface, such as pivots, drilldowns, and more, in the effort to isolate an actionable insight within the modeled data
- Business Analysis: Should have a passion for analysis driving to business results and improvement opportunities. Recommend and drive enterprise-wide data improvement initiatives in collaboration with other stakeholders, thus, act as expert on the state of the data and the low-hanging improvement opportunities. Promote the Demand and Capacity model, making sure the data is delivered timely pursuant to the monthly business cadence. Requires a strong operational focus, high dependability, and a keen eye for details
- Create and interpret reports, navigate across multiple data sources and models
- Operationalize data monthly by loading, validating, and reviewing on timely basis
- Promote the Demand & Capacity model and reports, making sure that the data is timely, pursuant to the monthly business cadence
- Recommend and drive enterprise-wide data improvement initiatives in collaboration with other stakeholders
- Provide oversight of reporting and progress of data improvement initiatives within Demand and Capacity
- Identify connections with other strategic IT functions to reduce cost, increase value and drive organizational success
- Advanced analytical and big data analysis skills
- Strong knowledge of IT services and financial management processes along with best practices such as budgeting, cost allocations, capital & operating expense handling, program portfolio management, and application/infrastructure support
- Understanding of IT infrastructure domains including data centers, network/ communications, server utilization, virtual environments, storage, and application development
- Ability to work efficiently and effectively with multiple levels of management and staff across the organization
- Strong organizational skills - capable of motivating organizations or teams to deliver desired results
- Extensive experience in financial modeling, analytics, data mining, scripting and report building
- Expert level skills and experience in formulaic logic such as MS Excel: if-statements, vlookup, pivot tables, macros, etc
- Expert level skills and experience in data modeling and transformation using MS SQL or Access
- Design and manage relational databases
- Communication and presentation to executive management audiences
- Technologies: Crystal Reporting, OLAP cubes, Project Server, MS SharePoint, and Apptio
- Quality Management Experience (e.g. Six Sigma)
39
Assistant Capacity Analyst Resume Examples & Samples
- Coordinates with various departments for the monthly reporting of capacity trends, availability and accuracy of records for the sites
- Use industry tools to manage the inventory of space including AutoCAD, Autodesk Map 3D, and MS Office suite as required
- Assists in the creation of CAD plan drawings that indicate the configuration and location of available inventory
- Works with the local facility teams and site operations to gather all capacity related data and ensure that the space drawings are kept the most up-to-date
40
Workforce Management Capacity Analyst Resume Examples & Samples
- Provides capacity planning knowledge and tools to fulfill future needs of staff based on Marketing, Finance, Business Intelligence and other group inputs for volume growth, expansion of product line and other changes
- Drives standardization in forecasting models across the organization and builds analytical tools that are scalable and flexible
- Continually seeks education of applying contact center concepts in staff modeling such as Erlang or Queue based equations, regression, simulation etc
- Strives for accomplishments that result in measurable improvements in business processes and the delivery of organizational goals
- Conducts multi-layered “what-if” scenarios to assess volume, staffing, performance and cost impact to changes in the business
- Identify opportunities for increased efficiencies across Contact, Claims Center and Back Office Services and provide recommendations accordingly
- Works very closely with WFM Workforce Analysts to align weekly-level long-term Capacity Planning with short-term granular-level planning in order to maintain the needed linkage between the long-term and short-term planning processes and achieve successful execution of all plans
- Builds ad hoc reports & creating ad-hoc analysis on an as-needed basis
- Bachelor’s Degree in applied mathematics, business, management, science, economics, Finance, or similar degree, or equivalent work experience
- Three to five years of capacity planning experience in a call center environment required; experience in a 500+ seat, multi-site, contact center and a 500+ seat claims center strongly preferred
- Strong analytical skills, adept in data mining, data analysis and data presentation. Must be able to lift up data and produce meaningful output. Ability to take initiative, seeks out root cause, and explains business performance
- Demonstrated ability to analyze data within limited time frames and recommend operational actions and/or alternatives based on analysis
- Ability to work independently to prioritize and handle multiple projects and tasks to completion with limited direction
- Good organizational skills to meet deadlines in environment of constantly changing priorities
- Solid understanding of call routing strategies
- Working knowledge of IVR, CTI, and ACD call center technology platforms, ACD systems and call routing
- Strong quantitative skills; possesses advanced Excel skills
- Verint or other various WFM Tools such as (Aspect or IEX) experience, or at least two years of experience in a contact center capacity using automated forecasting tools strongly preferred
- Preferred experience in project management
- Preferred experience with statistical process improvement methodologies, such as Six Sigma
41
Capacity Analyst Resume Examples & Samples
- Reviewing and updating forecasts for service capacity using business, service and component metrics
- Defining component (resource requirements) for services/ applications and developing scalability plans
- Performing problem determination of capacity/performance issues and recommending solution
- Assist in the completion of the Capacity Forum material
- Ensure performance / capacity monitoring and reporting is developed and available for indented applications and services
- Validation of data in component and service capacity reports
- Review component & service capacity reports & identify trends
- Proactive monitoring of service and component capacity to avoid incident/problems
- Work with Service Owner teams review and update scalability models for key components
- Monitor capacity process compliance and identify opportunities for improvements
- Analyze and validate capacity documents during service transition
- Identify improvements/ efficiencies for capacity reporting
- Contribute to Capacity process development, tool selection and implementation, and Capacity measurement
- Initiates Service Improvement plans for the process
- Directs the development and reporting of process metrics and KPI’s to enforce compliance
- Provides operational leadership of Capacity Planning team including mentoring and development of the staff
- Develops and maintains relationships with key leaders and other personnel to ensure the IT infrastructure is efficiently utilized to meet the capacity and performance requirements for services and applications
- Build interfaces and relationships with other process managers within the IT Process landscape to ensures that Capacity management principles are included in all relevant processes
- Align capacity plans with the business planning cycle. Identifies requirements for the cycle with regard to Capacity Management, taking account service level agreements and availability needs
- Working with IT Services leadership and customers, manage any capacity and demand management issues that require customer communication and/or input from portfolio sponsors
- Synthesize analysis and recommendations working with multiple data sources and tools sets
- Apply capacity planning and analytical methodologies to services solutions, reviewing and highlighting areas for improvement
- Understand and apply architecture standards and principles, global product-specific guidelines, and local regulatory requirements to capacity management
- Recommend opportunities to optimize design and development components (e.g., increase infrastructure utilization)
- Broad knowledge of IT technologies including: Windows, Linux, Vmware, Virtualization technologies. MS SQL, Oracle, MS Sharepoint, WAN, LAN, and SAN, NAS and storage technologies
- Capacity Management methodologies based on ITIL principles, and awareness of the standard service life cycle, with experience in the transition or systems to production
- Demonstrated analytical and forecasting skills including synthesis of capacity models based on actual performance and test results, using capacity management and performance measurement tools
- Understanding of global server architectures and planning for systems with large-scale infrastructures design, over multiple global locations, including server performance, storage (SAN and NAS), and network requirements
- Must demonstrate leadership in a dynamic, fast paced environment with shifting priorities and tight deadlines
- Experienced in people leadership, both for future direct management of a technically focused team as well as good partnering skills in influencing and negotiating across organizations
- Excellent communication skills and negotiation skills
- Ability to work and team with a multitude of different people to balance demands as well as understanding and integrating cultural differences and motives
- Ability to work independently in a global organization within the context of a virtual team
- Fluent English skills in speech and writing
- Communicative personality
- Self-supporting and independent attitude
- Manage the training and development of staff members to develop their skills and maintain industry-leading knowledge in their areas of responsibility
- Directly and indirectly supervise staff members in the development, implementation, and delivery of Capacity plans and analysis to client’s business requirements
- Accountable for the performance and results of a team within own discipline or function
- Assist in developing departmental plans and priorities to address resource and operational challenges
- Provide leadership to professional staff contained within your team
- Participation in the development of departmental policy and plans, including business, production and/or organizational priorities
- Significant personal responsibility and autonomy. Plans own work, to meet given objectives and processes
- Manages direct reports and extended staff. Responsibilities include delegation of work, coaching, guidance, performance
- Effective use of motivation, delegation and active listening skills
- Minimum 5 years management within interfaces to Capacity Planning and Application support processes
- Experience of leading small sized teams
- Experience of Team Management with multi-location teams
- Strong project management, team development, strategic planning, resource planning skills
- The ability to work effectively with clients and other management personnel across multiple geographies and to bring multi-disciplinary teams together
- Detailed knowledge of the IT Process Landscape
- Proven track record of driving operational excellence and improving processes
- Ability to lead projects and motivate others
- Required to understand and integrate cultural differences/motives in order to manage cross-cultural/cross border teams
- Excellent English language skills (written and verbal)
- Ability to deal efficiently with escalations and difficult situations/people under pressure
- Decide on high Impact / Risk capacity and performance issues which require Operations leadership attention
- Ability to prioritize personal and team workloads to best meet organizational objectives
