Business Support & Analyst Resume Samples

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L Herzog

Lauretta

Herzog

710 Bridie Road

Chicago

+1 (555) 776 9919

710 Bridie Road

Chicago

Phone

p +1 (555) 776 9919

Experience Experience

Los Angeles, CA

GBS Business Support Analyst

Los Angeles, CA

Abshire LLC

Los Angeles, CA

GBS Business Support Analyst

Supports knowledge management solution development and maintenance for customer service inquiries
Execute all assignments in accordance with established Service Level Agreements (SLA’s)
Executes all assignments in accordance with established Service Level Agreements (SLA’s)
Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementations
Support knowledge management solution development and maintenance for customer service inquiries
Provides regional business support for core activities within the Shared Service Center (SSC) for Business Unit and FCS Functions
Provide regional business support for core activities within the Global Business Service Center for the Business and FCS Functions

San Francisco, CA

Csfc Core Team Business Support Analyst

San Francisco, CA

Larkin-Casper

San Francisco, CA

Csfc Core Team Business Support Analyst

Present ongoing and upcoming significant events in the EMEA region virtually during the daily CSFC briefs
Perform cyber threat analysis, alerting, and reporting based on intelligence and information gathered from both internal and external sources globally
Take care for CSFC branding, bring new ideas how to emphasize CSFC’s global reach out, ask for feedbacks (survey, personal, etc.)
Own full end-to-end processes like: meeting room reservations, external and internal meeting schedules, team calendar, purchase orders, promotional gifts
Represent the Citi CSFC in the EMEA region and maintain a routine business integration with the CSFC teams in Warren, NJ, USA and Irving, TX, USA
Prepare written reports including monthly metrics
Apply expertise to ascertain the impact of an attack and develop threat trends to develop mitigation techniques and countermeasures that can prevent future attacks

present

San Francisco, CA

Business Support Analyst Global Business & Document Services

San Francisco, CA

Greenfelder, Paucek and Pouros

present

San Francisco, CA

Business Support Analyst Global Business & Document Services

present

Partner with project teams, project managers, Risk and Quality assessment teams to assist/advise on current production and new product processing and reporting
Develop and maintain strong working relationships with internal and external clients
Partner within GDS to assist in vendor management regarding change in systems, products and volumes
Familiarity with calculating and interpreting performance results across all departments
Lead the process to on-board new business, working directly with internal groups, clients and consultants
Participate in production development and modification
Responsible for reviewing work of colleagues prior to distribution

Education Education

Bachelor’s Degree in Business

San Diego State University

Bachelor’s Degree in Business

Skills Skills

Accuracy, attention to detail and constant focus on quality and client service
Knowledge of Fund Accounting business and applications, in particular Multifonds, would be considered an asset
Good communication skills
Good technical and personal communication skills
Expert knowledge of MS Office tools, specifically MS Excel, Access, VBA
Strong problem solving skills
Ability to work under pressure and maintain deadlines
Strong analytical and interpersonal skills
Fluency in English or French
Advanced level of SQL

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15 Business Support & Analyst resume templates

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Asset Management Business Support Analyst Resume Examples & Samples

Review asset values entered into CIS by other Business Support Analyst personnel
Update client information system with asset values as required
Review transactions on third party bank statements and ensure items are authorized as required. Report and escalate as appropriate
Track missing financial information and escalate as appropriate
Communicate with Trust Officers and banks to obtain missing information
Report on status of missing financial information
Obtain third party online access rights as appropriate
Bachelor’s Degree, preferably in Accounting or a financial discipline
Experience in the financial services industry a plus
Excellent interpersonal skills with proven ability to work with and integrate into a diverse team
Understands and maintains professional business protocol
Demonstrated accountability and excellent attendance record
Demonstrates high level of accuracy and reliability in work
Uses judgment on materiality or significance of issues identified and follows through until resolved
Responds to issues and queries in a timely manner
Continuous review and improvement in levels of efficiency
Understands basic Trust and PIC concepts
Identifies risk issues
Understands how logging receipt of statements and review of transactions supports monitoring key administrative risks in the structures
Able to work well with the coordinated team

Oracle E-business Support Analyst Resume Examples & Samples

Bachelor's Degree
At least 2 years experience in Oracle E-Business Suite R11i or R12
At least 2 years experience in Previous experience with one or more of the following workstreams: Procure to Pay (P2P), Order to Fulfill (O2C) and Budget to Report (B2R), Cost Accounting (CA), Time and Labor (T&L)
At least 3 years experience in leadership, collaboration, and interpersonal skills
U.S. citizenship required

Business Support Analyst, Lending Resume Examples & Samples

Policies & Procedures interpretation & clarification (i.e. consultation on frauds/potential losses, power of attorneys, seizures, estates, etc.)
Support for fulfillment processing teams (i.e. Investments processing, deposits pricing guidance)
Minimum 3- 5 years previous experience with BMO
Successful completion of the appropriate accreditation or certification, i.e. Lending Qualified, RISR, BCO
Demonstrated knowledge of BMO products, platforms and branch processes
Demonstrates knowledge of the organization
Possess strong written and verbal communication skills
Strong organization and multi-tasking skills
Excellent problem solving and troubleshooting skills to allow efficient and effective problem identification and apply appropriate solution
Self-motivated and goal-oriented, capable of working in a fast paced and changing environment
Excellent understanding of compliance and risk issues
Advanced listening and probing skills

IT Business Support Analyst Resume Examples & Samples

Resolve application issues, raised by clients on a day to day basis, in an effective and timely manner
Assist with regular system upgrades on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
Assist with project work on supported applications from time to time
Demonstrable ability to analyse business or technical problems, proposing and implementing solutions
An interest or experience of Sales and Marketing operations within a major organization
A sound knowledge of current technology and future industry trends
Must have strong problem solving capabilities with an analytical, methodical approach, with good attention to detail
Must be capable of communicating and negotiating effectively with all levels of user. Ability to communicate well both verbally and in writing
Confident, Self-motivated, organised and methodical with good time management skills
Have a strong desire to learn and progress (motivated enough to self learn)
Flexible regarding working hours where critical support activities require cover

Adv Business Support Analyst Resume Examples & Samples

Maintain an application issues log to capture any system enhancements, bugs or new business requirements, to be reviewed with the business units on a regular basis
Advise the team leader in developing improvements to support team processes and procedures and ensure agreed procedures are followed
Coordinate implementation of any new processes and continuous improvement initiatives
Provide out of hours, weekend and bank holiday support when required as agreed with manager
Must have technical knowledge of system/software support in the Investment Services Industry
4+ years of experience in IT with at least 2 years experience in Business Support Analyst role
2+ year of experience using SQL Server, XML / XSL
Possess knowledge about quality metrics
Must have experience of analyzing business or technical problems, and of proposing and implementing solutions
Have a working knowledge of the software/systems supporting to log and report problems concerning business applications and data extracts
Have a strong desire to learn and progress (motivated enough to self-learn)
Good inter-personal skills combined with willingness to listen to users, ability to analyze requirements / problems and to propose innovative but workable solutions

Electronic Execution Business Support Analyst Resume Examples & Samples

To coordinate and participate in releases and application checkouts
To complete application support stability projects to improve current operational processes
5 - 10 years experience working in a support environment
Knowledge/experience of problem management tools
Knowledge / working experience of ITRS Active Console

Cass Office Business Support Analyst Resume Examples & Samples

Assisting the CASS Office with their day to day and periodic management of documentation, reporting and logging of CASS related enquiry, projects and governance arrangements
Assisting the overall CASS Office with normal and ad-hoc administrative tasks
Supporting the Analytics and Governance team in ensuring appropriate documentation, tracking and progress and engagement with the business stakeholders across the 3 entities ensuring appropriate analytics and oversight
Assisting in improving the data quality of the CASS breach log and oversight of the remediation
To take the lead on ensuring that the CASS Office complies with Citi standards as they apply to branding and other such policies and procedures
Assisting the organization and management of external parties as required by the CASS Office from time to time on major projects or during audits or other such engagements
Advances PowerPoint skills in Preparation of documentation and presentations intended for senior management committees
Excellent excel skills in the context of data analysis, budgeting and financial analysis
Team player, ability to lead initiatives, highly analytical with some project management skills desirable
Strong oral and communication skills

Ctla Senior Business Support Analyst Resume Examples & Samples

In-depth knowledge of Loan IQ system (expense code configuration, account mapping, reporting, user profiles, etc.)
Strong project management and business analysis skills
Proven track record of project delivery
Critical thinking and analytical skills
Ability to build and bridge strategic options/recommendations to solve business challenges
Process mapping, analysis and re-engineering
Ability to navigate unstructured or ambiguous situations
Minimum of 5-years’ experience in project delivery

Assoc Business Support Analyst Resume Examples & Samples

Maintain and improve office efficiency and environment and ensure the business to run smoothly and productively
Ensure all the office equipment to operate smoothly to avoid any mechanical troubles to be caused when the business in operation
Be the first contact point with the vendors
Keep good relationship with the landlord and its vendors
Update all global policies for timely internal communications and handle all the necessary policy management for the Business Operations team in Japan
Keep the logs to comply with the Visa policies timely and correctly as required
Support Local Incident Response Team for its planning and executions for business continuity
Provide timely advice with regards to internal control rules and procedures when asked by the business
First contact with the travel agent and the Visa Travel team to ensure all the travels to comply with the Visa T&E policy
Professional
Book-keeping Grade 2 or relevant knowledge is plus
Literacy in MS Office
Office Management skills including asset management and facility management
Interpersonal skills
Fluent in Japanese and English in both spoken and written

Equities High Touch Business Support Analyst Resume Examples & Samples

To provide direct application support to the Equities High Touch business based on the trading floor in New York
Provide Technical support for the Equities High Touch trading applications
To monitor and maintain platform stability during all business hours
When dealing with major issues, the group would be expected to make key technical recommendations based on their knowledge of the systems and the process flows involved
Work closely with business support, development teams, and the High Touch business to determine strategy & priorities and to ensure that the team is meeting the business’ requirements. Ensure team delivers on these priorities and communicated progress effectively to all stakeholders
Background of hands-on front office application support
Background of technical skills such as UNIX, SQL or scripting
Ability to work under extreme pressure
Experience using order management systems
Knowledge and understanding of Equities trading business

Asset Management Business Support Analyst Resume Examples & Samples

Support team in the absence of direct manager
Supervise a team of statement control analysts
Coordinate and support transition efforts to new operating platform/data strategy
Plan, conduct and monitor RCSA testing for IFS Operations and develop, recommend and monitor corrective and preventive actions
Devise sampling procedures and directions for recording and reporting quality review data
Perform administrative functions on the maintenance of data integrity for the accounting database
Perform quarterly Clean Desk Reviews for IFS Operations
Perform Translog deletions as requested from the Fiduciary Department
Assure ongoing compliance with quality and industry regulatory requirements
Monitor internal training compliance and address all technical issues
Identify training needs and organize training interventions to meet quality standards
Maintain an optimal ratio balance of offshored financial statement allocation with Mumbai Team
Provide technical and statistical expertise in the management of registered User Tools
3 – 5 years experience in the financial services industry
Certifications an advantage for risk or quality assurance
Quality inspection, auditing and testing experience
Experience with implementation of corrective action programs
Strong computer skills including Microsoft Office and databases
Knowledge of tools, concepts and methodologies of QA
Knowledge of relevant regulatory requirements
Data collection, management and analysis
Communication skills - verbal and written

Technology Business & Support Analyst Resume Examples & Samples

Work with the Business contacts to understand and support the Business processes and tech related items
Work closely with Level 3 onshore and offshore resources to ensure escalated issues are resolved in a timely manner with documented RCA
Management of Aggregation Tool and Simulation Modules to support business process and issues
Become familiar with GLRS Application and Support Tools, for e.g. ServiceNow
Assist with Reporting Metrics for Global meetings with the FRO’s (FRO Mumbai, FRO Tampa, FRO BD etc
GLRS Support Model where required and ensure this is enforced with users and support teams
Participate in Production checkouts and COB Testing
Manage Product Template Releases
Production Issues Resolution in a time sensitive environment - Daily Deposits Reconciliation
Skills required include three years of experience working in an executive administrative role and previous experience in financial reporting and technical support
Excellent Time Management experience
Experience in supporting web based technology applications in a large enterprise environment
Self Starter and able to work on own initiative. Strong customer service skills along with verbal, written, and interpersonal communication skills
Take responsibility for ensuring quality delivery,
Prince II or PMI Certified

Advanced Business Support Analyst Resume Examples & Samples

Coach, train and assist team members in the support of OTC derivatives products
Focus on the complexities raised with regard to derivatives instruments
Resolve application issues raised by clients in an effective and timely manner
Manage the release of upgrades to third party vendors
Assist with regular internal system upgrades and enhancements on applications by reviewing functionality changes (new/amended), system testing, client training and updating of support documentation
Monitor system integrity through system checks to ensure a high standard of service is provided to clients
Develop and manage productive relationships with key business partners & stakeholders by having regular service review meetings
Understand client business and make recommendations and technology suggestions to solve problems and improve efficiency
Manage and prioritize all Problem tickets & bug fixes with the appropriate teams
Maintain system support documentation for all supported applications, and ensure it is included as part of Project handover
Periodically assist with project work on supported applications; business analysis tasks, testing, quality assurance, and implementation in accordance with the IT development life cycle
Proven experience in a business support analyst role and/or analysing business or technical problems, and proposing/implementing solutions
Knowledge of Investment Products and Asset Classes
Proven OTC Derivatives experience in an Investment Management Company or similar environment
Strong technical background, experience in team collaboration, and working complex projects/initiatives
Good understanding of IT environments and Microsoft SQL for running queries
Preferably have a working knowledge of a software/system that supports the logging and reporting of problems concerning business applications (e.g. Service Now)
Strong interpersonal skills necessary to build and interact effectively with a variety of individuals at all levels of the organization
Capable of communicating and negotiating effectively with all levels of users and management; and ability to manage conflict
Must have good organisation and planning skills; ability to organize work at a personal and team level to meet deadlines
Flexible with shift patterns
Ability to analyse requirements / problems, and to propose innovative but workable solutions
The ability to conduct themselves professionally

GBS Business Support Analyst Resume Examples & Samples

Provides regional business support for core activities within the Shared Service Center (SSC) for Business Unit and FCS Functions
Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities and execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council
Supports expansion within the Regional SSC, including documentation, training, and stabilization of transitioned processes
Reviews monthly GBS metrics compiled for areas of responsibility, provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
Uses critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues, including coordination with other SSC locations and other FCS functions as necessary
Identifies and supports improvements in customer communications and internal escalation processes
Supports knowledge management solution development and maintenance for customer service inquiries
Encourages Business Support team productivity and raises potential issues to the Business Support Manager
Accounting experience, preferably supporting a Customer Relationship Management role
Experience with accounting and financial systems, preferably Oracle
Knowledge of Microsoft Office suite
Knowledge and understanding of Generally Accepted Accounting Principles (GAAP)
General understanding of internal control elements
Highly organized; ability to meet strict deadlines
Attention to detail and ability to take direction
Ability to work efficiently in a team-oriented environment

KYC Business Support Analyst Resume Examples & Samples

Ability to learn different systems and processes in detail and be able to articulate functionality & resolution to users
Ensure prescribed Standard Operating Procedures (SOPs) are followed by the team to achieve Service Level Agreement (SLA) targets agreed with the customer
Ability to assess problematic situations and determine appropriate time for escalation
Ensure issues are owned and directed to appropriate teams that are either out-of-scope or outside area of expertise as per defined processes & procedures
Attention to detail such as ensuring inquiries are acknowledged & resolved in a timely fashion
Ability to build rapport with cross-functional teams in order to drive issues to closure
Ability to work under pressure and short timelines
Be an excellent team player collaborating and partnering with all participants in the support process
Attend to escalated phone calls and emails , driving incidents to successful resolution via triaging and resource allocation
Incident & problem management in a global organization including reporting
Proven working knowledge in the AML/KYC domain including applications and interfaces
5+ years of vendor management in a hands-on support role
Preferred: Knowledge of ITIL
Preferred: Knowledge of Business Process Management applications such as Oracle BPM, IBM Lombardi, etc
Must be bilingual in English and Portuguese OR Spanish
Exceptional interpersonal skills with strong ability to influence and build consensus amongst disjointed stakeholder groups
Exceptional ability to influence and motivate partners to the KYC process
Exceptional ability to innovate
Exceptional ability to communicate with and motivate stakeholders
Demonstrated ability to prioritize, multitask and work within tight and changeable timeframe while still maintaining a high level of accuracy
Strong analytical skills and time management skills
Ability to communicate technical details in a fashion relevant to non-technical/business users

Business Support Analyst Hungarian Resume Examples & Samples

Creating the client identification documents in internal system based on the information extracted from internal or/and external sources within agreed deadline
Proactively interacting with relationship and compliance teams to update system with accurate information until final approval is provided
Escalating any negative news and high risk scenario to the country relationship team and Compliance department
Taking responsibility for the collected documents during the Client identification process and associated documentation completion from end to end process
Meeting daily targets for the documents review and completion not exceeding agreed timeframe
Update internal database tracker regularly through the day
Reporting and updating workflow progress to supervisor
Highlighting the discrepancies to supervisor
Very good command of Hungarian or /and Romanian Language
Experience in Customer Service / Customer Services orientated
Proficient use of Microsoft basic Applications (Word, outlook)
Analytical and good organizational skills are an assest
Proficient use of Excel, Access is an advantage
Experience in control/risk or Compliance function as an advantage

Business Support Analyst Global Business & Document Services Resume Examples & Samples

Ability to work well under pressure and within tight deadlines plus have the aptitude to synthesize large amounts of information and to develop innovative solutions
Excellent quantitative, analytical and communication skills
Candidate should be highly adaptable, able to manage multiple projects/deliverables independently and be ready to assume a high level of responsibility in a team setting
Demonstrated advanced PC proficiency in Microsoft Excel and PowerPoint is essential
Visio and Access proficiency is desired
Knowledge of SharePoint & maintaining web pages
Process Mapping experience
A BS/BA degree, preferably majoring in Business, Communication, Economics, Operations, and/or MIS
Advanced interpersonal skills with proven record of good management, personnel development and participation in team-oriented projects
Relevant internship experience and demonstrated leadership in a school or community organization

IT Business / Support Analyst Resume Examples & Samples

Addresses and resolves basic incidents and request related to PRIMA Web and Ariba; logs all incidents and requests; engages other service desk resources or appropriate service resources to resolve incidents that are beyond the scope of their ability or responsibility
Uses the appropriate categories for logging incidents and requests
Creates a positive customer support experience and builds strong relationships through deep problem understanding, ensuring timely resolution or escalation, communicating promptly on progress, and handling customers with a consummately professional attitude
Ensures the end-to-end customer experience and provides a single point-of-contact for the customer
Analyzes and resolves incidents and requests regarding use of application software or hardware. Logs and tracks incidents and requests from identification through resolution. Follows up with other support staff (service resources) involved in resolution to ensure incidents are resolved, requests are filled, and the customer communication is complete. Documents resolutions and updates self-help and staff knowledge bases
Grows general knowledge of current corporate, division, and facility-specific products, increasing ability to resolve requests on first contact
Maintains and protects confidentiality with regard to all aspects of patient care and employee information
Write unique support ticket Knowledge Article
Bachelor’s degree in accounting/finance with 1-3 years of progressively responsible support and customer service skills and operational experience preferred
Outstanding customer service orientation to internal and external customers and prior customer service training
Strong analytical skills and ability to proactively problem solve presenting field focused, user friendly resolutions
Strong working knowledge of PRIMA Web or related food management systems
Prior experience supporting customers in use of application software and proficiency in using support software tools

Pbig Business Support Analyst Resume Examples & Samples

1-3 years of experience (within in a finance role or within financial services)
Analytical mindset and quantitative capabilities, with some experience working with large data sets
Proficiency in Excel and PowerPoint (Access knowledge preferred)
Strong communication skills (both written and oral)
Exhibit confidence to interact at all management levels
Strong team player. Proven effectiveness in fast-paced, demanding, client-driven environment
Self-starter, problem solver and ability to work independently

Business Support & Analyst Resume Examples & Samples

Extensive years IT experience
Extensive years development using VBA in MS Office applications
Extensive years development in SQL
BAC + 4 or equivalent in IT, finance, economics or relevant experience
Fluency in English or French
Expert knowledge of MS Office tools, specifically MS Excel, Access, VBA
Advanced level of SQL
Good technical and personal communication skills
Knowledge of Fund Accounting business and applications, in particular Multifonds, would be considered an asset

Business Support Analyst With Hungarian Resume Examples & Samples

Is responsible for publishing standard set of local operational and management reports
Prepares regular and ad hoc integrated data gathering (from both internal and external sources), consolidation and analysis for commercial team and commercial leadership to facilitate identifying potential market opportunities
Utilizes or coordinates business systems to gather key information on sales, cost, and key activity information
Analyzes and interprets both internal and external factors that affect sales performance
Troubleshoots inquiries about account alignments and performance data with internal (COE) and external (vendors/customer) partners

Business Support Analyst With Slovenian Resume Examples & Samples

Completing the Purchase requests and Capital requests in Ariba, checking the incoming invoices and checking the payments with finance/accountancy department
Administrative support in preparation and archiving of contracts, including preparation of all supporting documentation (acceptance letters, invitation letters, etc.)
Archiving different kind of contracts in ICD, Navision, i-Connect systems
Preparation and update of budget plan with all requested data
Creating various types of spreadsheets, reports and presentations
Master Data maintenance
Mapping and documenting interfaces between different systems (CRM and ERP systems)

SAP Enhanced Business Support Analyst Resume Examples & Samples

Follows moderately defined processes and procedures to administer and maintain user access to the application and leads or is a key participant in projects related to risks and controls
Has a substantial and broad knowledge of Cargill technology, compliance standards, industry trends and developments
7+ years of business experience and SAP in the Sales & Distribution and Pricing, with strong integration and foundation knowledge in Supply Chain and Materials Management area
Demonstrated skills in collaborating with business units and functional teams
Ability to understand and work across business units, be a team player and enjoy working in a team-oriented environment
Experience leading and influencing others, including business/function leaders

Business Support Analyst, Technical Service Resume Examples & Samples

For all reports the creation of single style reusable reports, dashboards and tools is paramount across the whole of EAME
Participate in the design and tool selection process for the field staff deployment monitor. (Excel, App, Salesforce)
Maintain reports by brand / product type / country for the data within the field deployment monitor
Act as the EAME Tech Service mapping expert maintaining our ARC maps for field staff planning and workforce balancing data sets
Using repair frequency data (RF), travel times, work tasks, calculate - optimal machine parks: field staff ratios for any given market / product type
Within the environment of SOURCE concern reporting develop and maintain a dynamic dashboard for local markets thus allowing constant workload balancing and adherence to preset response targets
For brand leaders create a reporting pack that tracks aging of open concerns, speed of concern resolution and individual case justification. This includes level I and Level II support groups
Within technical support drive a reporting methodology that follows trends and predicts potential risk rates
Act as the ‘go to’ resource for reporting to ELT and distribution development, on SOURCE, salesforce and Qlik data
Proficient in MS office especially Excel advanced and Powerpoint (with thinkcell)
Confident to an expert level with data analysis tools such as COGNOS, Qlikview, salesforce, SAP BI and tableau
Broad level of ‘hands on’ farm machinery experience especially in the field and tech support arenas
Familiarity with AGCO business a distinct advantage
Understanding of the dealer network and end user customer importance of minimum downtimes
Travel to EAME sites circa 80 days per annum expected

Healthcare Payer Business Support Analyst Resume Examples & Samples

Provides operational support through varied informational processing activities that supports a specific business need of the customer and account
Organizes and maintains files for all the BPO IT processes
Researches and obtains specific information required by the account and customer
Administers programs, projects and processes specific to the account
Should be able to perform product/solution demos and interact with the Customer
Assist in Sales Support activities
Prepares standard or complex documents from various source material and work with Customer
Help in assessment and gap analysis for new projects
Provide demonstrations for our solution and processes to new customers
Help in Sales support
*This is a virtual/remote role which will require up to 75% travel

Business Support Analyst, Finance Resume Examples & Samples

Receive incident reports and requests from internal and external end users; conduct comprehensive analyses on a case-by-case basis to determine impact and scope of incidents and/or requests; recommend solutions and/or escalate within the agreed-upon service level agreements
Perform system setup/configuration or escalated transactional updates needed in the application to meet business needs; manage system interfaces to ensure all data is accounted for and reconciled on a routine basis
Interact and communicate with project team members to support the successful delivery and implementation of system updates and modifications into production
Participate in defining testing requirements, including regression, user acceptance and other tests as needed, staging data and perform final test execution to ensure the environment’s stability when code changes are made
Interface and develop strong working relationships with internal and external team members to understand and resolve their requests
Bachelor’s degree in accounting, business, or technology related field
One (1) year of relevant work experience with a proven track record in customer service
Experience executing SQL queries in an SQLServer environment
Basic understanding of system development lifecycle (SDLC)
Ability to periodically work some nights, weekends and on call
An understanding of the business and the information systems used to manage related information
One year of experience of business analysis preferred
Experience in the Higher Education Industry
An ability to provide suggestions which improve processes to support business results
Strong documentation and communication skills
Strong research, analysis and problem solving skills
High level of attention to detail and accuracy; ability to make effective decisions and solve problems with urgency
Position will require some night and weekend availability

VAT Advisory Business Support Analyst Resume Examples & Samples

VAT and Excise support & advice to the Amazon European business and support teams working on specific internal project implementations and improvements
Supporting liaison with tax authorities on matters relating to the Amazon business
Providing advice to the business units on transactions and project work
Ensuring that the various Amazon companies are VAT and Excise compliant in the way they report and operate to minimise risk and exposure to penalties
Promote VAT and Excise awareness and knowledge in the operating companies including training to relevant staff, and liaising with the various business units regarding changes to existing systems, policies and procedures
Analysis and support with implementation of changes to the various UK and EU VAT and Excise legislation
A team player who is confident in communicating with others and able to work with minimal supervision
Good communication and personal skills with a “can-do” attitude
The ability to be able to demonstrate ownership
The ability to implement change, and demonstrate a problem solving approach
Organised and methodical. Strong attention to detail
Excellent written and verbal communications skills in English (and other European languages an advantage)
A strong desire to exceed expectations
A dive deep mentality
Partner well with people at all levels within an organization
Working knowledge of UK / EU VAT and Excise duty
Ability to communicate effectively and be able to respond to questions about how VAT and / or Excise is applied in a commercial environment
Demonstrable relevant experience in a VAT advisory role in practice, industry or HM Revenue and Customs
Good knowledge of complex supply chain structures is an advantage
Experience in a retail/marketplace environment is an advantage
Cross border EU VAT experience
Practical knowledge of Excise duty processes

Global Business Support Analyst Resume Examples & Samples

Providing support for the current global Service Management Software, (SMS), system implementations of Siebal and Service Max
Training delivery is shared with Global IT and Area Technical Service Subject Matter Experts
Supporting for new associate training in markets where expertise no longer exists
Analysis of the data is performed to evaluate the business process completion and the data accuracy for compliance
Standardization of technical service data containing the individual device product history records and the data used to support recalls and corrective actions
Defining the SMS training program, audits the market data for accuracy and works with each market to maintain business processes for data input
Implementations of new markets or upgrades of SMS are supported through country preparation, training and go-live support
Providing guidance and/or training to global business standards and practices for all global instances of Siebel/SALSA
Participating and leading project teams consisting of business and information specialists to evaluate, develop and implement business processes required for global standardization of Technical Service data collection
Must demonstrate leadership skills, familiarity with business requirements, understanding of regulatory compliance requirements and the technology required to fulfill those requirements
Bachelor’s degree in a related discipline with 3 years of service business process related experience or operational business process experience
Sound understanding of Technical Service business practices and global strategic business systems
An understanding of the close relationships between Siebel/SALSA, Business Intelligence and Global Supply Chain initiatives
Working knowledge of data integrity and business process review to support data compliance needs for Quality

Enhanced Business Support Analyst Resume Examples & Samples

40% APPLICATION IMPLEMENTATION AND RELEASE MANAGEMENT
In collaboration with other IT staff, follows release management processes, guides and/or reviews the full process in close collaboration with the business users, internal Instance teams and/or the Third Party service provider. Advises on the programming, configuration, testing and deployment of fixes or updates for application version releases
Includes guiding and/or reviewing of patches, updates, and releases on development, test, quality assurance and production systems
Drive the full cycle of the Work Intake and Demand Management process from live businesses from ideation, explore to implement, measure and close for any initiatives and changes over the 500hrs threshold
Performs analysis on complex, medium-term implementations of solutions considering cost, reliability, performance and business strategy
Works closely with other internal teams to gather all input required for a good estimate and proposal for changes that include cost effort and quality of a change
Partners closely with application development and Solution Integrity teams and leads preparation for new development efforts that will need to be supported
Leads efforts regarding support transition guidelines in alignment with the Service Introduction Analyst
Responsible for advanced and complex change request handling and effective change controls specifically relating to business unit and enterprise-wide implications
Partner effectively with the Change and Release Analyst to ensure change and release practices and guidelines are followed and to ensure that effective planning is done in relation to the Change and Release calendar
May participate in small rigor projects for live business as the SME for the specific area
20% RELATIONSHIP AND SERVICE MANAGEMENT
Develops and maintains relationships and interacts with application users to develop a substantial and broad understanding of the business and goals. Keeps an open channel of communication with users and responds to advanced and complex application support requests and needs
Collaborates with the Regional SAP Liaison to ensure E2E alignment and focus
Communicates and interacts directly with application users via telephone, email or web interface to provide solutions to advanced and complex application issues, questions or support tickets
Develops and maintains relationships and acts as a primary contact with internal IT managers and staff as well as third-party vendors as needed to provide appropriate application services and support in the area of responsibility
Has a substantial and broad understanding of service level agreements and develops recommendations related to service expectations
Responsible for documenting and tracking support services provided, including incidents and user requests, using Cargill's incident tracking software
10% BREAK / FIX PROBLEM RESOLUTION
Collaborates effectively with 3rd Party Service Providers to ensure timely resolution and follow up on incidents that can impact business execution
Responsible to drive High and Critical incidents to closure through effectively bringing in needed parties that enhance and accelerate incident resolution
Performs and/or guides others in advanced and complex incident and problem resolution by troubleshooting or researching technical application issues and offering proactive and reactive application support to the end user
10% APPLICATION MONITORING AND MAINTENANCE
Monitors the application for recurring incidents and uses a substantial and broad knowledge of problem management methods to identify and resolve underlying root causes of incidents
Has a substantial and broad knowledge of Cargill technology, compliance standards, industry trends and developments
10% CONTINUOUS IMPROVEMENT
Collaborates and partners with other support teams and acts as a key participant in the development and improvement of processes, complex enterprise-wide solutions and action on items important to business continuation
University or Bachelor’s degree or 10+ years of business experience with 7+ years of experience with an ERP in the Operations area
Advanced verbal and written language skills in English and Spanish
Experience working on medium to large scale projects
Demonstrated skills in collaborating with business units and functional teams
Ability to understand and work across business units, be a team player and enjoy working in a team-oriented environment
Strong problem solving/decision-making skills
Experience leading and influencing others, including business/function leaders
Experience in one or more SAP ECC Operations modules (PP, QM, IM, DM, SNP, WM, MII, EWM, TM) or other SAP modules
Process design and implementation
Training execution experience
Ability to travel up to 20% on an a short-term basis to support specific project needs

CIB F&BM Business Support Analyst Analyst Frankfurt Resume Examples & Samples

Car Fleet Management, co-ordinate the ordering, maintenance and return of company cars; check and initiate the payment of car related invoices; Manage the distribution of parking lots
Act as Team Member for Business Change Management in the location office, working to ensure smooth day to day running of technology requests, on-boarding and off-boarding etc
Support the management of reception, mail and print, catering and vending services; check and initiate payment of invoices
Set up and manage Vendors in EPurchase to support transparent and approved orders for all LOBs
Support BSM Frankfurt in various Support and general functions, such as archiving, inventory of Art, Vendor Management
Strong PC skills (proficient knowledge of MS Office)
Knowledge of general office and administration procedures (e.g., filing, correspondence, arranging meetings)
Effective interpersonal skills, strong Team player
Advanced ability to organize and manage own time
Tact and good judgment in confidential situations and the ability to interact with senior management

Payroll Kronos Business Support Analyst Resume Examples & Samples

Bachelor’s degree in a business related field, or management information systems required
3 years experience with time and attendance systems required
5 years in industrial payroll and time & attendance reporting, including job responsibility/aptitude for data mining, analysis and Adhoc reporting
Advanced proficiency in Microsoft Office applications required as Excel, Power Point, and Access a must
Experience configuring time & attendance applications and features, e.g. Work Rules, Pay Rules, Holiday schedules, Accruals, Attendance, Pay Code Distributions, Function Access Profiles, Data Access Profiles, Hyperfind Queries
Prior experience with custom integration of Kronos with PeopleSoft HCM or other compatible ERP application, preferred
Skilled at problem solving, analytical thinking, strong organizational skills
Communicate effectively with team/stakeholders as well as operational and IT managers - both written and verbal
Consistently delivers an extraordinary customer experience when interacting with peers, end-users, and others

Refinish CRM IT / Business Support Analyst Resume Examples & Samples

Business Analysis: Partners with central management and local markets to clarify and communicate business requirements, assuring products and services are aligned with business needs. Incumbents become business specialists and technology generalists, providing an array of services such as business process improvement, priority-setting facilitation, etc
Customer Support: Provides support to end-users and central management and provides pro-active monitoring of the CRM solutions
Quality Assurance: Develops and executes test plans to ensure solution compliance with system specifications. Reports defects and verifies fixes on the CRM solutions
Lead and active participation in any Improvement Projects designed by the organization
Team worker
Project management & business insights
Good organizational skills, very detail oriented
Analytical skills for identifying and solving problems

Business Support Analyst, Desktop Tools Resume Examples & Samples

Actively and consistently support all efforts to simplify and enhance the customer experience
Negotiate agreements and commitments by facilitating communication between business unit(s) and IT and/or vendors from initial requirements to final implementation
Gather, analyze, refine, validate, document and maintain functional requirements for the IT organization and/or vendors residential and commercial services
Analyze interdependencies, risks, and risk mitigations that could impact or be impacted by the design and delivery of new products, services, processes and/or support technologies. This includes assessing and communicating impacts of functional changes and/or outages to the business
Analyze business processes, functions, and procedures to determine most effective business systems software to meet the needs of the organization
Drives business requirement review sessions for tool enhancements based on business needs
Develop test plans and coordinate software testing
Coordinates technical pilot deployment activities of tools across teams in customer operations organization
Perform analysis and follow up of data relating to customer care tools performance and adoption
Provide Operational Reports on the effectiveness and usage of agent desktop applications
Provide appropriate reports and updates to appropriate stakeholders on a timely basis
Support user access requests
Assist Project Managers in development of project plans and use associated project planning tools as needed
Participate in evaluations of system enhancements and new technology
Participates in the development of standard processes and procedures for tools requirement elicitations, implementation and operations related to governance, configuration, administration and escalations
Assist in coordination and participates in activities related to Problem and Trouble Management
Assist in coordination and participates in activities related to Tools Feedback Management processes
Participates in tool and application standardization activities with Desktop Tools teams
Perform other duties as requested by supervisor
Familiarity with Windows-based computer software application, including MS Excel, Word, Visio, and Power Point is required
Must demonstrate the ability to project a positive, professional image and promote positive internal and external customer relationships
Flexibility and willingness to work in a rapidly changing environment and adjust the work in hand to meet revised business requirements
Must demonstrate the ability to effectively work in cross functional team environment and deliver business results
Experience with any Business Analysis background is a plus
Strong drive for results, highly motivated and proactive
Bachelor's degree (B. A.) from four-year College or university; or equivalent training, education and experience

OC Business Support Analyst Resume Examples & Samples

Take action with integrity
Foster customer commitment
Analytical minded

Commercial Business Support Analyst Resume Examples & Samples

Provide statistical and analytics support to the Abbott Vascular business unit
To ensure that all applicable Sales support functions (BCIS, CCR) are accurately maintained, developed and communicated
Commercial support to the contracts team covering quote and tender activities
Excellent system skills and appreciation – Cognos and SAP data warehouse preferred
Excellent knowledge of Microsoft Excel and Word
Good analytical skills including solid maths and literacy skills, statistical knowledge preferred
Confident communicator
Ability to work well within tight deadlines

Business Support Analyst Global Business & Document Services Resume Examples & Samples

Coordinating, reviewing, and extracting data files from various lines of businesses within JPMorgan for mail distribution
Offering clients the following services
First Class Mail presentment
Standard Class Mail presentment
Ecertified Mail presentment
USPS Express and USPS International Express Mail presentment
Fed Ex Letter/Packages/Freight presentment
UPS Letter/Packages/Freight presentment
Track One and Inner Office mail presentment
Providing and validating reconciliation of all files received daily and meeting client service level agreements
New business management to onboard new products
Change management to support technology and process improvements and document changes
Maintaining local vendor and LOB relationships
Analyze business requirements and business needs to determine appropriate applications and provide recommendations to enhance production performance
Analyze production data for production needs, including but not limited to inventory, programming and machinery reporting
Attend staff meetings to report updates on current and future status as it relates to daily operations
Participate in production development and modification
Able to stand up for a potential 8 to 10 hr shift
Develop and maintain strong working relationships with internal and external clients
Participate in budgeting and forecasting exercises
Partner within GDS to assist in vendor management regarding change in systems, products and volumes
Daily validation of production’s input and output, with an emphasis on risk control measures
Partner with project teams, project managers, Risk and Quality assessment teams to assist/advise on current production and new product processing and reporting
Deliver high quality, accurate and timely portfolio and benchmark performance, attribution and ex-post risk analyses to clients
Familiarity with calculating and interpreting performance results across all departments
Display understanding of upstream internal processes and responsibilities
Ensure both GDS and line of business standard operating procedures are applied in all analyses
Review and amend service level agreements to ensure they meet business requirements
Update MIS and administration as per department requirements
Respond to queries raised by the client and other internal and external contacts in a timely fashion
Proactively look to eliminate manual steps to reporting process
Lead the process to on-board new business, working directly with internal groups, clients and consultants
Responsible for reviewing work of colleagues prior to distribution
Bachelor's degree in Business preferred and/or equivalent work experience
A minimum of 2 years supervisory/management experience, preferably in a robust operations environment, or 5 years mid level position in a production environment
Must be able to interact effectively with diverse groups within the organization
Ability to monitor and report operational statistics and management reporting, as defined
Advanced ability to organize and multi-task in a fast-paced environment; possess ability to prioritize workload and operate effectively and efficiently with minimal supervision
Tact and good judgment in confidential situations and proven experience interacting with senior management, customers, and vendors
Advanced PC skills with demonstrated proficiency in Microsoft Word, Access, Excel, flow charting tools, with ability to create and maintain detailed spreadsheets and databases
Proficient in knowledge of business applications, Automated Data File (ADF) and Inventory System (AIS) preferred

GBS Business Support Analyst Resume Examples & Samples

Provide regional business support for core activities within the Global Business Service Center for the Business and FCS Functions
Support partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities and execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council. Understands and/or able to learn integration within/across the P2P and O2C processes to maintain internal controls
Support expansion within the Regional GBS, including documentation, training, and stabilization of transitioned processes
Review monthly GBS metrics compiled for areas of responsibility, provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
Manage the EMEA Collections and month End Debtor Reporting
Manages the EMEA Document Retention process
Support O2C & P2P customer issue escalation processes for GBS inquiries in line with the GBS interaction model
Use critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues, including coordination with other SSC locations and other FCS functions as necessary
Coordinate off cycle payment processing and supports month end reconciliations
Execute all assignments in accordance with established Service Level Agreements (SLA’s)
Identify and supports improvements in customer communications and internal escalation processes
Support knowledge management solution development and maintenance for customer service inquiries
Encourage Business Support team productivity and raises potential issues to the Business Support Manager
Proven Accounting experience, preferably supporting a Customer Relationship Management role
Experience working across OTC and P2P process streams preferred Experience in project & change management preferred
A Bachelor’s Degree in Business with an emphasis in Accounting or Finance preferred. Knowledge of Financial Services Industry preferred
Certified Public Accountancy preferred but not required
Knowledge and understanding of Generally Accepted Accounting Principles (GAAP); general understanding of internal control elements; general understanding of the integration components and impacts across the A2R, OTC, and P2P processes
Good interpersonal skills; good written and oral communication skills; highly organized; ability to meet strict deadlines
Excellent customer service skills; attention to detail and ability to take direction; ability to work efficiently in a team-oriented environment

It-business Support Analyst SAP Resume Examples & Samples

Monitor service calls and prioritise with the business functions to ensure all issues are prioritised and communication is maintained with the caller to achieve SLA’s
Taking responsibility for ensuring that business processes are efficiently protected. Identifying and implementing means to strengthen this support
Working with areas of the business to assist with business implementations and changes, providing technical support, guiding and advising in methods of best business practice
To be a core team member for SAP implementations and integration of acquired international businesses, responsible for gathering requirements, operational gap analysis and delivery of projects to ensure seamless integration of operational and corporate reporting processes
To work closely with the strategic business groups, advise the best business practices within SAP to fit the business requirement
To own knowledge transfer programmes related to new business process, policies and procedures following the delivery of new functionality and system enhancements
Supporting the business by performing daily maintenance/check tasks ensure the business systems are fully operational. Identify and correcting these issues

Onbase Business Support Analyst Resume Examples & Samples

Work with the Health Account Services team to analyze requirements, scope the project, perform testing and manage implementation of new document types, queues and workflow processes as needed to for new opportunities and existing partners
Determine operational objectives by studying business processes, gathering information, evaluating output requirements and formats
Create and maintain forms, reports and files used by OnBase and by Service Center employees
Improve processes by studying current practices, identifying bottle-necks and designing modifications to eliminate
Recommend controls by identifying problems and writing improved procedures
Define project requirements, identify milestones, resolve problems, generating progress updates and recommending actions
Maintain OnBase system protocols by writing and updating procedures, constructing workflow charts, studying OnBase system capabilities, writing specifications
Provide references for end users by tracking activity, writing and maintaining user documentation
Provides help desk level support and training for end users
Contributes to the OnBase team effort by accomplishing related results as needed
Four-year degree in Business or Computer related discipline, or equivalent experience
Experience working with internal controls and related documentation
Excellent customer service skills combined with the ability to solve problems
Attention to detail and strong analytical skills
Ability to multi task, prioritize issues and monitor progress
Ability to work independently and as part of the larger team
Ability to develop alternative solutions to problems and recommend the best solution for the business
Experience with OnBase or other Enterprise Content Management software
Experience in either a Technical Support or Process Development role
Experience working with Crystal Report or other Reporting software

Csfc Core Team Business Support Analyst Resume Examples & Samples

Perform cyber threat analysis, alerting, and reporting based on intelligence and information gathered from both internal and external sources globally
Work daily with the Citi SOCs and Global Command Centers to develop situational awareness, trends, and crisis management processes for integration with other CSFC team members
Present ongoing and upcoming significant events in the EMEA region virtually during the daily CSFC briefs
Analyses cyber threat data and synthesize the analysis with cyber threats impacting the Citi franchise; identify, escalate, and fill intelligence gaps
Prepare written reports including monthly metrics
Own full end-to-end processes like: meeting room reservations, external and internal meeting schedules, team calendar, purchase orders, promotional gifts
Prepare CSFC EMEA staff’s travels and handle the administration process
Take care for CSFC branding, bring new ideas how to emphasize CSFC’s global reach out, ask for feedbacks (survey, personal, etc.)
Prepare presentations and provide materials for the bi-weekly newsletters
Content management of CSFC EMEA’s collaborate site
Demonstrated ability to successfully collaborate on information technology related topics with multiple teams in a variety of locations
Ability to quickly review information to determine its significance, validate its accuracy and assess its reliability to technical and non-technical audiences
Demonstrated capability to produce written products on a reoccurring basis by working with cross-functional and cross-enterprise teams
Proven interest – preferably knowledge as well – in cyber security or information technology
Exceptional written and verbal communication and presentation skills to internal and external customers

Business Support Analyst A/P Resume Examples & Samples

Proactively partner with business areas and provide routine analysis on identified metrics. Monitor performance and implement changes to enhance the effectiveness and efficiency of current programs
Identify, investigate, and provide recommendations to resolve program, plan, or system issues. Routinely review and validate data, adherence, and compliance and report any data integrity issues or non-compliance to appropriate person
Develop and maintain tools for monitoring and/or improving compliance and ensuring data integrity
Maintain reporting systems, programs, and plans. Maintain reporting and analysis documentation to ensure accurate analysis and reporting
Provides analyses and ad-hoc reports as requested

Inform Business Support Analyst Resume Examples & Samples

Experience working with or within Clinical Data Management, Clinical Data Acquisition, or Clinical Support IT functions
SQL Programming experience
Possess knowledge of application development (e.g. System Development Life Cycle, agile development concepts, system testing, User Acceptance Testing)
Support InForm and Central Designer Business System Owners to develop, standardise, improve and maintain processes to ensure systems are compliant with GSK policy on computer system validation, maintained in an inspection-ready state and adapted to new regulations & policies
Possess global view of system(s) and be able to represent implications of system changes
Apply knowledge, experience and leadership skills in execution of job responsibilities
Be customer focused (i.e. know when to apply a sense of urgency, apply flexible thinking, strong communication skills and possess the ability to interact with and influence a range of individuals including global customers, senior management and stakeholders)
Support the Project Manager for version releases of the system(s)
Deliver clinical functional area support, working in a matrix environment
Please include a Cover Letter with CV when applying**

Clinical Business Support Analyst Resume Examples & Samples

HND/HNC Degree or Bachelor’s Degree in Computer Science, Statistics, Life Sciences; with proven applicable experience in Pharmaceutical industry
Experience working with or within Clinical Data Management, Clinical Data Acquisition, or Clinical Support IT functions
Experience of clinical trial systems and databases
SAS Programming (including SAS Macros) & SQL Programming experience
Knowledge of clinical development processes and procedures, including related functional areas and regulations (e.g.: GCP, ICH, FDA CFR Part 11) as required
Exhibits enhanced customer service orientation and excellent interpersonal skills with ability to communicate professionally to diverse cross functional non-technical and technical audiences
Proven ability to work effectively with inter-disciplinary teams
Ability to work on complex and/or multiple project assignments
Demonstrated ability to manage tasks proactively
Solid technical background and computer proficiency in a variety of clinical trial systems and databases
Knowledge of quality document management, computer compliance and computer system validation in a regulated environment
Experience using and applying CDISC industry data standards (SDTM)
Off-shore support team management
Highly experienced in representing department/function during internal audits/external inspections
Understanding of the regulations and international requirements that govern sponsor obligations of Business System Ownership
Understanding of ITIL methodologies
Possess knowledge of application development (e.g. System Development Life Cycle, agile development concepts, system testing, User Acceptance Testing)
Software development experience in a regulated pharmaceutical environment using SAS, PL/SQL or equivalent
Be customer focused (i.e. know when to apply a sense of urgency, apply flexible thinking, strong communication skills and possess the ability to interact with and influence a range of individuals including global customers, senior management and stakeholders)
Develop partnerships with one or more cross-functional groups to develop, standardise, improve and maintain processes to ensure systems are compliant with GSK policy on computer system validation, maintained in an inspection-ready state and adapted to new regulations & policies
Accountable for maintaining the system(s) in an inspection-ready state and validated according to the level of risk and GCP compliance required
Develop strategic partnerships with internal business, IT groups and external vendors and act in a ‘forward thinking’ capacity for assigned system(s)
Serve as a point of contact for questions related to assigned functional area(s) and areas of expertise for internal and external customers/partners, as appropriate
Be responsible for evaluating the business requirements for the assigned user group(s) to ensure needed functionality and performance is delivered to the applicable systems
Display strong skills in application support (e.g. enhancements versus bugs, scheduled downtimes versus unscheduled downtimes)
Demonstrate an ability to problem solve while still adhering to regulatory requirements

Tmf Business Support Analyst Resume Examples & Samples

Understands TMF business processes and TMF system basics
Works with TMF CoE leadership team to engage in specified project support roles
Follows established procedures to to test new software or enhancements to existing software as required
Supports Audits/Inspections. Manages TMF Inspection Mailbox and inspection requests
May be responsible for providing project updates in team meetings
Forms productive relationships with internal business partners by listening, clarifying and responding effectively
Works independently and as a part of a team under general supervision

Resource & Business Support Analyst Resume Examples & Samples

Monitor schedule adherence and operational work volume forecasts in order to allocate appropriate number of resources required to meet identified goals/service levels
Act as the relationship partner for the 3rd party vendor on behalf of the Program Services operations and resolve operational issues associated with the vendor’s performance
Manage strategic/process improvement initiatives with low to medium complexity scope, schedule, budget, integration and communication in support of key business objectives for Specialty Operations
Develop, maintain and provide analytical support for reporting requests in support of Program Services, including labor forecasting, budgets, and ad-hoc operational reporting
Must have four (4) or more years of Project/Program Management experience
Must have four (4) or more years of analytical experience
Must be proficient in using Microsoft Word, Excel, Access and PowerPoint
Demonstrated experience with CSS, CRM, or SAP
Experience providing quality customer service to clients
Bachelor degree in Business or related field or an equivalent combination of education, training, and experience
Demonstrated experience performing detailed analysis, investigating and resolving problems, drawing conclusions from complex data and information, and presenting results to key stakeholders
Demonstrated ability to work well as a team member, in a team environment, and be able to collaborate with peers, clients, management, and other organizations
Demonstrate strong ethics, influence and negotiation, leadership, interpersonal skills, communication, and the ability to effectively manage stress and engage in continuous learning

Junior Business Support Analyst Resume Examples & Samples

Learn the business and compliance regulations which shape the financial industry
Develop personal skill set in the financial trading world, with a dual emphasis on both the technology and the business of trading
Managing specific client incidents which will include reproduction of issues using replicated environments, clarification of workflows or system behavior, configuration changes, thoroughly logging incidents, adhering to client SLAs, and escalation as needed
Develop and maintain strong relationships with customers with specific focus around managing their production environment
Working within a team to resolve and manage client incidents via phone and email in a professional, calm, and efficient manner
Master industry-wide protocols used to communicate with exchanges around the globe
Coordinate post incident follow up and prepare customer facing Incident Reports detailing root cause analysis and prevention of significant outages
Work closely with other regions to ensure a consistent service for global customers
Must have excellent interpersonal skills, be flexible, enthusiastic, and have a good aptitude for software applications
Able to keep composure and calmly communicate details during high pressure production outages
Ability to establish and maintain strong working relationships with customers
Excellent problem solving skills and ability to think quickly
Candidate must be comfortable in a fast-paced, team-based environment with a high degree of individual autonomy
The ability to work on a flexible work schedule
Ability to foster team respect and provide a strong level of direction

Business Support Analyst With Italian Resume Examples & Samples

Very good command of Italian and English
Experience in communication with customers
Good knowledge of MS Office (MS Excel in particular)
Knowledge of other languages (Spanish, French) and experience in Finance will be an asset
Problem solving and analytical abilities

IT Business Support Analyst Resume Examples & Samples

Expert Knowledge of MM/PP Master data, routings etc
In depth knowledge of supply chain and operations process
Knowledge of inventory management and warehouse management
Knowledge of Plant Maintenance
Ability to work with user through development and test cycle
Excellent client facing skills, ability to communicate, design and deliver training and work well both alone and as part of a team
Demonstrated abilities related to delivery of change, including the ability to be both assertive and supportive when communicating as the situation demands
Willingness to learn and ability to understand new technologies and processes
Able to proactively guide the business to best practice solutions
Ability to work under pressure and to respond quickly and effectively to ambiguous situations
Flexible attitude working on own initiatives and with team
Need to be precise and have attention to detail
Understanding of FI( cost controlling with MM)
Understanding of Project systems is desirable
Experience with 3rd party products interfacing with SAP such as winshuttle
French language an advantage

General Business Support Analyst Resume Examples & Samples

Candidate must have demonstrated proficiencies in teamwork, communication, customer focus, and analytical thinking
Strongproject management skills and a strong focus on results are required, as well a strong commitment to ACE and continuous improvement
Microsoft Excel, PowerPoint and Access skills are needed
Experience working internationally or with a multinational employee and customer base is desired

Business Support Analyst X-bms Whats On Project Resume Examples & Samples

Working closely with Key Business users and BMS Product Manager to record issues and future changes to business workflows and the BMS
Act as the first point of contact with the BBC business community to document and triage issues and problems identified by the business, providing business workarounds to resolve issues or managing the communications with suppliers support teams
Documenting complex business requirements as epics / user stories as part of the Change Request process
Translating existing business process for the new product, ensuring the Business Information needs are developed/configured in the BMS solution
Supporting the testing and piloting of future releases of both the BMS solution and any related system integrations
Support the Product Manager report and manage the overall service levels for the third parties to ensure the business level service levels are met
Documenting any changes to the system configuration, contribute to the impact analysis of any changes, and review and approve that the new configuration still works
Knowledge of the BBC Linear Television organisations, business processes/workflows and system usage
Experience of supporting the business use of systems
Proven analytical ability, particularly for integration and Business Information requirements, and presenting proposals in an easily digestible format for users and stakeholders
Proven attention to detail within documenting and managing faults, new change requirements, integration and Business Information work
Self-motivated and willing to "do what it takes" to get the job done
Excellent organisational skills

Business Support Analyst, Century City Resume Examples & Samples

Monitors key initiatives for timely implementation and tracks results against expected goals
Creates a proactive process adherence and management review model inclusive of monitoring, reporting, remediation management. Serves as key liaison between Operations and various audit teams
Responsible for developing, analyzing, and validating all file specification changes made to the Company’s platforms. Maintains the integrity and consistency of all parameters including but not limited to valid users, applications, products, types, verifications, subtypes, fields, interfaces, messages, tables, account numbers, and forms
Provides full range of “best in class” professional, technical and general support to internal business partners and business units
Gathers feedback from various business units and brainstorms solutions that will lead to the expected result from a client experience, regulatory reporting, and operational standpoint
Acts as an “in-house” subject matter expert for department products and produces requested reports utilizing Business Analytics
Responds to inquiries or refers inquiries to the appropriate department or person, and exhibits the necessary follow through with customers and/or staff involved
Maintains procedures and controls necessary to monitor the input and output of the system. This may involve working with Compliance, Audit, Operations, and the associated Committees
Compiles functional specification documents required for specific enhancements and new functions
Obtains signoff of specification documents from clients and liaises with technical resources for understanding of requirements and preparation of technical specification documents
Works closely with technical, business, project managers and testing analysts. Maintains advanced knowledge and awareness of financial industry technical status and trends
Provides assistance to the Company in resolving unusual problems related to the systems
Attends appropriate seminars and training to remain knowledgeable regarding the features and use of platform automation systems and banking products
Operates computer terminal or personal computer to process account activity, determine balances and resolve problems within given authority
Assumes responsibility for various department functions in the absence of staff members or in overload situations
Demonstrates knowledge of and adherence to EEO policy; shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes working environment free of harassment of any type; builds a diverse workforce and supports affirmative action
Performs the position safely, without endangering the health or safety to themselves or others and will be expected to report potentially unsafe conditions. The employee shall comply with occupational safety and health standards and all rules, regulations and orders issued pursuant to the OSHA Act of 1970, which are applicable to one’s own actions and conduct
Advanced knowledge of Core Banking and Platform automation systems including system modifications, trouble shooting, and day-to-day support
Advanced knowledge of Company operations and lending products and services; related state and federal laws and regulations, and other Company operational policies and procedures
Advanced skills in computer terminal and personal computer operation; Microsoft Office applications including but not limited to: Word, Excel, PowerPoint and Outlook
Ability to make decisions that have moderate impact on the immediate work unit and cross functional departments
Ability to work with little to no supervision while performing duties
Bachelor’s degree from an accredited university and a minimum of 3 years of related experience and/or training. Work related experience must consist of information systems management experience in the financial services industry

Agency Business Support Analyst Resume Examples & Samples

Work, certifications, or additional degrees earned in the field of public policy, public administration, or another field directly related to the work of the position
Demonstrated awareness of current trends and influences in education, particularly related to statewide infrastructure and policy and/or mechanisms for managing state-local partnership
Demonstrated ability to anticipate and plan strategies to implement legislative and State Board of Education policies, procedures, and mandates

IT Business Support Analyst Resume Examples & Samples

Provide IT and business support to the AEL Executive Committee through liaising with CTO on key initiatives being rolled out
Production and delivery of useful management information to be shared with regional and global senior leadership team
Provide business management support to the Commercial IT team regionally
Subject matter expert for Global IT tools e.g. GTTS, Yammer
Point person for representing Commercial IT requirements in the building of new global IT management tools / retirement of old tools
Analyses resource data for trends as well as provides an interpretation of the data. Formats, distills and synthesizes data for presentation to IT leadership
Assisting Finance and the Business in providing transparency on IT costing
Work in partnership with AIG Technology Service, in particular delivery of solutions via Workplace Services e.g. Office 365

COE & Business Support Analyst Resume Examples & Samples

Financial Support to the commercial COE’s project
Bachelor degree in Accounting, Economics, Engineering or Business Administration
Proficient in Microsoft Office (mainly MS Excel an MS Powerpoint), BW, Hyperion, Macros, Business Object and SAP
Knowledge on Financial Models (P&L, Balance Sheet, Cash Flow)

SAP Business Support Analyst Resume Examples & Samples

The SAP Business Support Analyst -- Milk Marketing Order to Cash position(s) will be focused on the following DFA business process: Customer Balancing, Customer Billing, Regulatory, Dispatch, Load Liability, Lab Billing
Work with decision makers, system owners, and end users to define business requirements and identify and resolve system issues
Coordinate and perform in-depth tests, including end-user reviews, for modified and new processes and systems, and other support related activities
Create development specifications in order to provide direction to offshore developers
3+ years of business analyst related experience
3+ years of experience in the design, configuration, implementation, and support of SAP with strong knowledge of integration points. Key SAP modules include SD, MM, QM, and associated master data
3+ years of experience in an SAP production support environment preferred
Prefer ABAP experience with an understanding of development standards, debugging, tables, keys, indexes and testing of programs and function modules
Ability to gain cross functional knowledge needed to support the Milk Marketing Order to Cash processes
Excellent written and verbal communications skills with the ability to effectively communicate with business users, stakeholders, technical teams, and various levels of management
Must be able to manage multiple tasks simultaneously with the ability to prioritize
Strong work ethic with ability and willingness to do 'what it takes'

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