Production Support Analyst Resume Samples

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SR
S Robel
Schuyler
Robel
50798 Kunde Ports
Houston
TX
+1 (555) 192 7107
50798 Kunde Ports
Houston
TX
Phone
p +1 (555) 192 7107
Experience Experience
Philadelphia, PA
Production Support Analyst
Philadelphia, PA
Yundt, Little and MacGyver
Philadelphia, PA
Production Support Analyst
  • Perform applications integration performance and load test, work closely with development team to improve the application performance
  • Sound knowledge of ITIL framework - Incident Management, Change Management and problem management
  • Basic knowledge of ITIL framework - Incident Management, Change Management and problem management
  • To work as strong team player in Incident management, user communication, release management, crisis management
  • Assists manager in resolving high level conflicts or program issues by making decisions or negotiating with affected senior management
  • Provides technical assistance to programming staff in the analysis of application software aborts and performance issues
  • Implementing code once it has been developed by partnering with the team developers (However, this is not a developer position)
Detroit, MI
Application Production Support Analyst
Detroit, MI
Borer Group
Detroit, MI
Application Production Support Analyst
  • Work with providers of softwareand hardware products as well as consulting vendor service providers
  • Assist in triage of application Incidents. Provide timely updates and feedback to incident originator. Manage inquiry/incident through life cycle of issue
  • Develop and report metricsassociated with system performance
  • Build a working knowledge of the systems and business area in order to provide a high level of support
  • Work with development team and vendors to implement fixes and software upgrades to the application platforms
  • Create, develop, and track solutions to application errors reported
  • Incident, Error and Business Management
present
Chicago, IL
Senior Production Support Analyst
Chicago, IL
Maggio, Shields and Crooks
present
Chicago, IL
Senior Production Support Analyst
present
  • Coordinate and manage Problem/Change management and all other activities between internal and external in support of ITIL Service Management framework
  • Coordinate and manage Problem\Change management and all other activities between internal and external in support of ITIL Service Management framework
  • Work with providers of software and hardware products as well as consulting vendor service providers
  • Adhere to Rogers SDLC, IT Service Management, Change Management and Release Management
  • Perform network / system troubleshooting and transaction research to analyze and resolve endpoint problems in both the test and production environment
  • Act self-directed, performing day to day tasks and providing administrative application support
  • Manage a team of associates, contractors, vendors and consultants. Provide thought leadership in growing the platform
Education Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of California, Santa Barbara
Bachelor’s Degree in Computer Science
Skills Skills
  • Self-motivating individual who is detail-oriented, has strong organizational skills, and the ability to work independently and within a team under deadlines
  • Ability to learn and gain proficiency quickly with other software and internal databases
  • Good hands on knowledge of Business Objects
  • Good knowledge of MS Excel and Access
  • Ability to analyze qualitative and quantitative information and translate into strategic deliverables
  • Strong work ethic, intellectual curiosity, good judgment, mature and positive attitude
  • Good knowledge of application development in a multi-tier environment
  • Ability to build strong relationships with business partners and ensure financial systems support day to day processes in an efficient manner
  • Strong drive to learn new systems and data models quickly
  • Excellent written and verbal communication skills; ability to collaborate with functional team and business users
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15 Production Support Analyst resume templates

1

Production Support Analyst Resume Examples & Samples

  • Represent the Production Support organization on company-wide project teams
  • Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team
  • Prioritize workload, providing timely and accurate resolutions
  • Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs
  • Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner
  • Participate in knowledge transfer to ensure better grasp of the product and domain
  • Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
  • Master’s degree or Bachelor’s degree equivalent in Computer Science, Engineering
  • 4 – 6 years of experience in application support and development or related experience
  • 4 - 6xperience supporting applications in Financial Domain, including Equities, Fixed Income Products, Auto Finance and Student Loans
  • 4 – 6 years experience developing and supporting applications including scripting skills in Perl, Unix Shell Scripting and Windows batch scripting
  • Experience in Incident Management, Change Management and Problem Management
  • Experience in Infrastructure Support, Configuration and Release Management
  • Knowledge of the following tools and technologies: Oracle, SQL Server, Informatica, .Net, MQ, and Windows and UNIX operating systems
2

Eccs Production Support Analyst Resume Examples & Samples

  • Minimum of an Associates degree or other technical school diploma
  • A minimum of two (2) years of experience in a production/support or application development environment with functional experience in change management and incident management
  • Financial industry experience, credit card or payment systems experience is preferred
  • Experience supporting call center applications such as: Genesys Call routing, NICE Call Recording, Aspect Dialers, OnQ/Call Tech, IVR/VRU, carrier applications, and softphone applications
  • Experience administering Windows and UNIX based operating system
3

Production Support Analyst Resume Examples & Samples

  • Maintaining and/or creating all relevant documentation including but not limited to documents supporting change management process and procedures, job run book, data backup and retention policy, and applicable access controls documentation
  • Monitor and manage available and rate of use for table space for schema in all environments
  • Monitoring production job run times to documented SLA and troubleshoot and resolve production job failures and issues
  • Performing schema cleanup for obsolete objects and reoccurring data backups
  • Reviewing and responding to request for access to objects in schema
  • Requesting required Functional IDs access and managing overall harmonization of roles and information access levels across production to all lower environments
  • Code versioning and code repository management- creating branch from trunk after SRS window closes and changes are committed and purging old. Working with developers to obtain list of all objects for deployment to be moved to SRS tag
  • BS/MS degree with emphasis in MIS, Computer Science, Math, Finance, or other quantitative/business discipline
  • 6+ years experience in a process environment, preferably within the Mortgage Servicing or other financial services industry
  • 6+ years experience production support or similar role
  • Experience with Subversion or similar source code versioning tools
  • Participated in all phases of the system development life cycle (SDLC)
4

CIB Tech-production Support Analyst Resume Examples & Samples

  • Capture and maintain all client changes as projects and stores them in a central repository to facilitate sharing of knowledge and best practices
  • Manage project workflows to ensure compliance to mandated procedures
  • Capability to capture budget, actual and forecasted project costs
  • Application currently has 6,000 projects, 1900 users (50% in NA, 34% in EMEA, 16% APAC)
  • Develop procedures for measuring program/functional efficiency
  • Handling client requests and fulfillment
  • Java Scripting (JSP)
  • Unix Admin
  • SCCS, Make
  • Excellent listening, written and verbal communication skills
  • Attitude - proactive, enthusiastic, positive, dynamic, delivery and quality focused
  • The ability to motivate others. Ability to understand both the broad and the detailed picture
  • Be prepared to fully commit outside of normal regional working hours
  • Crisis management skills
  • Customer/client needs management
  • Bachelor's degree in Engineering, Computer Science, or Information Technology. Master's degree in Finance, Computer Science, or Information Technology a plus
  • Application Support/Development experience in a multiplatform, multi-location, 7 x 24 environment
  • Understanding of Financial and Banking applications or related business experience
  • Business knowledge of Securities settlement processing (equities and fixed income), Collateral Management, Global Custody, Clearance, Corporate Actions, SWIFT
5

Gim-global Operations Production Support Analyst Resume Examples & Samples

  • 24x5 monitoring of batch jobs for various applications in Operations Technolgy
  • Troubleshoot environment, data control and operational issues
  • Create and Maintain documentation to ensure knowledge accessibility
  • Automate and streamline process using scripts and scheduling tools
  • Liaise with other application support teams and internal/external business and technical partners
  • Provide ad hoc and on-demand reports
  • Perform timely escalation of critical issues and proactively identify patterns of recurring issues to improve production
  • Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis, resolution and reporting
  • Ensures that all production changes are processed according to Change Management policies and procedures
  • Ensures that appropriate levels of Quality Assurance have been met for all new and existing products
  • The candidate must have 5+ years of hands-on Production Support experience
  • Strong Oracle skills (SQL/PL-SQL) and Unix skills
  • Experience with Informatica ETL, Control M is desirable
  • Very strong troubleshooting skills
  • Good written and interpersonal communication skills
  • Ability to multi-task and effectively prioritize in a highly dynamic work environment
  • Nice to haves - Shell Script, Perl, VBA, Java, Business Objects, Experience in Financial Services, Knowledge of one or more vendor products like Eagle Star/Pace, SmartStream-TLM and Sungard-Xamin
6

Production Support Analyst Resume Examples & Samples

  • Monitor and provide application and environment support, identify and resolve any productions issues within established SLAs
  • Create and/or maintain all relevant production support documentation including change management process and procedures, job run book, data backup and retention policy, and applicable access controls documentation
  • Maintain and publish approved SRS calendar
  • Participate in periodic production support meetings and other process improvement initiatives
  • Administer code version repository by creating approved code repository branches, migrating deployment objects into tag folders, purging approved obsolete repository objects, and keeping trunk folder in sync with production
  • 2+ years experience with scheduling tools; Control-M preferred
  • 5+ years experience/knowledge of change management methodologies/guidelines
  • 3+ years experience with Oracle PL/SQL. Preferred experience in Query Optimization, Debugging, and Tuning for improving performance
  • Participated in all phases of the system development life cycle (SDLC), preferably within the Mortgage Servicing or other financial services industry
7

Commodities Production Support Analyst Resume Examples & Samples

  • Support Capability
  • High level of day to day BAU support for the Global Commodities business and associated downstream teams, covering applications such as Openlink Endur, LME Select, Marketview, associated STP gateways, CitiExotics and Simpliciti
  • Ensure near 100% availability of applications and associated infrastructure. Develop expertise in the relationships between interdependent systems across Citi Markets technology
  • Liaise with teams outside of Commodities Technology, such as middle office, operations, front office, business unit management, other support teams and facilitate effective and timely resolution to user queries and issues
  • Strong process awareness and ability to manage incidents, changes and problems at a global level and escalate as necessary
  • Develop in-depth knowledge of the fundamentals of the Commodities business
  • Experience working in a Production Support or Operations group in a high availability / mission critical environment
  • Demonstrated ability to efficiently troubleshoot in time critical scenarios
  • Experience/knowledge of supporting a Commodities business preferred will be a big plus essential
  • Openlink Endur v8 upwards
  • Unix /Auto-sys
  • Oracle, SQL, XML, AVS skills are highly desirable
  • Commodities trading applications preferred: Openlink, Marketview, Trayport, LME Select, WebICE, TT, etc
  • Monitoring systems (ideally ITRS)
  • Honours class degree in Computer Science or related technical discipline
8

Production Support Analyst Resume Examples & Samples

  • Bachelor's degree OR equivalent work experience required
  • 1+ year experience in Production Support, Application Support, Business Analysis, or Project Mgmt preferred
  • Previous experience with IBML scanner and NCR itrans a plus
  • Strong leader and results oriented
  • Ability to implement process improvements strategies
  • Proven ability to manage multiple tasks
  • Must be able to adapt to change and provide support in a fast pace environment
  • Multi-tasking and assertive with high energy
  • History of success working in a team environment
  • Ability to communicatte technical specs and solutions to a non-technical audience Highly PC literate - intermediate to advanced knowledge of excel (will be creating spreadsheets, pivot tables, formulas) MS word, Powerpoint knowledge would be a plus
  • Excellent prioritization capabilities
  • Must pass background check Flexible with work schedule
9

Production Support Analyst Resume Examples & Samples

  • Provide hands on production support
  • Professional Ethics Compliance and Risk Management
  • Work as support analyst to provide hands on support to financial systems and its interfaces
  • Experience in Informatica and ETL
  • Working within ITIL standards and structured, formal environments - ITIL qualifications Beneficial
10

CIB Production Support Analyst Mumbai Resume Examples & Samples

  • Performing cleanup for obsolete objects and reoccurring data backups
  • Manage schema and resource access on all environments
  • Maintain and publish approved BAU calendar
  • Willingness to work during APAC shift
  • 3+ years experience in a production support role or similar role
  • 2+ years experience with source code version tools; Subversion preferred
  • BS/MS degree with emphasis in MIS, Computer Science, Math, Finance, or other quantitative/business discipline or equivalent experience
  • Exposure to Cognos/TM1, ESSBASE , Planning
  • Exposure to any projects with work in Forecasting/Planning
  • Exposure to Scripting (Shell, Perl, Python etc.)
11

Production Support Analyst Resume Examples & Samples

  • Proven experience working in an application support environment
  • Very good SQL and PL/SQL knowledge
  • Good Scripting knowledge in UNIX Shell/Perl
  • Flexible to learn new tools and Technologies
  • Ready to work in shifts
  • Basic Java/J2EE knowledge
  • Working knowledge on Informatica
  • Working knowledge on weblogic
  • Experience in Investment Banking Domain
  • Working knowledge on BO
12

Genesys Production Support Analyst Resume Examples & Samples

  • Support Genesys Infrastructure ensuring platform is fully operational and meets documented Service Level objectives. Experience with Genesys Framework and IVR components
  • Support/Implement periodic upgrades of the Genesys Infrastructure as required. Includes both patch updates and full version upgrades
  • Implement, document, and maintain Genesys Routing Strategies for all business units. Support business requests for routing changes using the necessary process controls to ensure production operation is not at risk
  • Provide quality support for Genesys Reporting, including both maintenance and support to the businesses for report generation issues
  • Responds to service outages and production issues in timely manner
  • Minimum 5 years of hands on Genesys Framework
  • Minimum 5 years of hands on Genesys CTI Routing
  • Minimum 5 years of Call Center experience in supporting telephony applications and reporting
  • Minimum 5 year Genesys Reporting including CCPulse, CCAnalyzer and CME
  • Demonstrated ability to upgrade Genesys Components, TServer, ConfigServer, in a Test and Production Environment
  • Configures, tests and debugs the routing configuration, or enhancements to existing software within the Genesys Framework
  • Demonstrated ability to translate and communicate business processes to applicable requirement types (functional, technical, etc)
  • Experience with routing, workflow, design, development and test to support CTI
13

Production Support Analyst Resume Examples & Samples

  • Monitors production systems, scheduling tools, jobs and processes and troubleshoots to resolve issues including on call rotation for weekends
  • Responding to and addressing problems identified by users and by monitoring processes
  • Deployment of source code to Production and UAT (testing) environments within established SLAs
  • Collaborate closely and provide services to developers, analysts, and other technology resources with a constant focus on continuous process improvement
  • Support infrastructure update and maintenance
  • Perform regular scheduled maintenance work
  • 2+ years in a production support role troubleshooting, analyzing and providing root cause analysis and issue resolution
  • Must possess a working knowledge in the following technologies
  • T-SQL/ SQL Server Query Language
  • SQL Server Stored Procedures
  • SSIS Packages
  • SSRS Reports
  • Microsoft Office Product (Word, Excel etc.) including experience working with CSV and other text-delimited files
  • Knowledge of one or many of the following is a plus: Autosys, TFS, Windows O/S, programming experience in .NET technologies, mainframe/JCL technologies
  • Provide on-call support after normal business hours and weekends to resolve production issues according to rotation schedule
  • Demonstrates a proven record of success with a thorough understanding of Change Management, Configuration Management and Release management principles
  • Ability to thrive in a challenging, extremely fast paced environment. Ability to manage multiple projects & tasks with multiple priorities
  • A team player with excellent written and verbal communication skills and strong organizational skills
  • Detail oriented with ability to follow documented procedures accurately and consistently
  • Must have a service oriented attitude with excellent problem solving and analytical skills. Possesses the ability to work independently, self-motivated and highly-focused
  • Results oriented and highly flexible individual
14

AML Production Support Analyst Resume Examples & Samples

  • Manage the process to develop and maintain appropriate support procedures and Service Level Agreements (SLA) that are compliant with federal, state and corporate guidelines
  • Manage the other ancillary and administrative processes required
  • 2+ yrs of business/operations experience (in banking/finance)
  • Demonstrate the ability to communicate effectively to different audiences
  • Ability to maintain lasting business relationships
  • Ability to embrace change
  • Strong user of Microsoft Office suite of products
  • Strong in Microsoft Access development and Excel reporting desired
15

Global Financing Services Production Support Analyst Resume Examples & Samples

  • Day-to-day support and monitoring of various Stock Borrow Loan systems used by front-office, middle-office and back-office users
  • Provide on-site desk-aligned application support to business users on the HK trading floor
  • Coordinate the response of IT teams and leading Senior management updates & communications (Incident Management)
  • Coordinate with different internal teams and/or external parties to conduct and manage special events such as BCP tests, infrastructure change weekends, data centre maintenance, special trading days or exchange-mandated market rehearsals
  • Monitor for system errors, troubleshoot, and resolve outages in appropriate timescales
  • Collaborate with the Change teams to ensure stability in the production environment
  • Supervise the daily activities of a team of vendor production support analysts and provide guidance to that team
16

Wholesale BIO Production Support Analyst Resume Examples & Samples

  • Ensuring reports and systems are accessible & available within our service level agreements (SLAs) and quality levels through validation and verification routines
  • Proactively planning and running routine maintenance and strategic changes to ensure systems and reports stay relevant and applicable to the business
  • Evaluating impacts of proposed changes upstream, downstream, and to the system / report to identify and actively manage impacts to Wholesales information systems and reports
  • Identifying issues before clients identify issues. If issues are identified, centrally owning & managing production support issues to resolution
  • Helping to train and develop junior analysts as well as to provide support to them for complex problems
17

Production Support Analyst Resume Examples & Samples

  • Provide multiple simultaneous tier 2 support across all applications including assisting end-users and making data fixes. 2nd level support includes problem identification, definition and implementation of short term work around and coordination of long term software solution with development team
  • Maintain ongoing communication with Service Desk, end-users, business analysts, QA team, development team on IT systems and issues
  • Ensure that scheduled jobs (e.g., SSIS packages) complete successfully, troubleshoot as needed
  • Perform assigned tasks from the regular production support checklist (e.g., TV listers loads, datamart/MMR loads)
  • Review and respond to system audit alerts in a timely manner
  • Performs configuration management for implementation of new system functionality into production
  • Provide support for the QA environment and the QA team
  • Create and update production documentation
  • Ability to write and execute sql queries for Oracle and SQL Server
  • Familiarity with oracle and sql server
  • Familiarity with Unix/Linux – able to do some basic scripting and work with files and directories
  • Familiarity with SSIS packages
  • Monitor Service Now trouble management system to ensure all assigned production issues are addressed according to the appropriate service level
  • Provide system expertise to training teams in support of new employee training and ongoing system training needs
  • Communicate issue status to internal and external stakeholders
  • Participate in the application development review process to ensure Production Support team can support new applications and enhanced functionality
  • Ensure compliance with all ITIL, SDLC, SOX, and Internal Audit requirements for all application changes
  • PowerBuilder and Java experience – ability to troubleshoot, debug and do lower level coding
  • General Windows file server experience – helps for migrations and troubleshooting
  • Crystal Report – ability to troubleshoot, debug and do lower level coding
  • MS Office products; primary Access and Excel – ability to troubleshoot, debug, do lower level coding/pivots etc
18

Production Support Analyst Resume Examples & Samples

  • Working as a key member within a team of 6 responsible for the delivery and support of IT services to the following Capital Markets Products Line, providing 1st and 2nd line “trade floor” support. Trading products to include (but not an exhaustive list)
  • Government Bond Desks
  • Interest Rate Swap Desks
  • Inflation Desk o US Treasury and US Swaps
  • D2C and D2D Markets
  • Specific systems within Rates E-Trading areas that that the team is responsible for are:(non-exhaustive list) ION / Marketview
  • Citi Velocity (internal and external offerings application)
  • ITRS (Monitoring Software for platform)
  • Providing functional and technical help around the relevant systems to users by (not exhaustive) Ensure correct pricing of instruments
  • Ensure platforms admin in relation with system providers, both internal and external
  • Dealing with Risk and PnL Issues reported by users
  • Dealing with STP (straight thru processing) issues
  • Work within the 24x7 rota, this is on an “on-call” basis and occasional weekend work
  • Conform to all internal policies and procedures
  • Manage customer relations when dealing directly with both internal and external users of the systems
  • Assist members of team
  • Liaise with users and developers and other technical support services (i.e. Unix SA’s, Market Data Teams)
  • Diagnosis and resolution of users issues and escalation of problems using the problem management tools
  • Working both within the team responsible, or alone when requested, to act as, or in conjunction with a specific project manager:- (non-exhaustive) Assisting in the completion and timely delivery of projects
  • Assist the tracking of both time and resources on the projects
  • Other key responsibilities (not exhaustive): Understanding and documenting business requirements
  • Proactive monitoring of the E-Trading platform with on-going maintenance of the monitoring system setup
  • Interaction with business support groups (i.e. FI E-Commerce and Bond Portfolio Analysis (Quant) support groups)
  • Strong experience working with both Development teams and Traders
  • General understanding of financial markets and products, in particular Fixed Income and Rates
  • Ability to plan and organize workload
19

Production Support Analyst Resume Examples & Samples

  • Schedule and monitor day to day operations for U.S. Payroll
  • Provide 1st level on call support for production job related issues
  • Maintain change control log and perform migrations
  • Perform Security and Control tasks for this highly critical, SOX application including monitoring controls and collecting compliance evidence
  • Proactively identify and implement process improvements
  • Problem resolution of business questions related to timing of files, incorrect data
  • Work closely with the business to ensure handoffs and auditing occur during processing
  • Generate calendars for special processing
  • Schedule flexibility is necessary on occasion to resolve incidents and run jobs
  • Create SAS reports
20

Production Support Analyst Resume Examples & Samples

  • Manage teams (Indirect)
  • Work with Project Management and/or Business Relationship Managers (BRM) to gather, review, clarify and understand the work needed for the project
  • Represent Operations Control on projects and/or day to day activities to ensure the requirements are met for our teams
  • Collaborate with other support teams to ensure turnover and support documentation process is followed, including cross-training
  • Continuous service improvement
  • Leading efforts where appropriate
  • Ensure appropriate generation, dissemination, collection and storage of information
  • Standardizing and implementing new processes
  • Global alignment
  • Investigation
  • Correlation of Events
  • Diagnoses
  • Resolution and Recovery
  • Escalation
  • Ensure troubleshooting and recovery efforts are documented
  • Communicate with global customers regarding an incident
  • Gather information, interpret, and take appropriate actions
  • Ensure incident is documented, classified, and prioritized
  • Ensure support teams are engaged
  • Ensure communication management process is followed
  • Identify and document process improvement
  • Monitor, proactively investigate, and restore availability of systems
  • Work with RETS, CPM, and the Business to identify opportunities to improve, fix, and correct RAP
  • Be aware of upcoming changes, releases, and projects that could affect RAP
  • Bachelor’s degree in Computer Science or other related field preferred
  • 3-5 years of related work experience preferred
  • Previous experience in performing operations or system management functions in multiple system environments (UNIX, MVS, Intel)
  • Knowledge of Reed Elsevier system operations preferred
  • Responds to system management alerts to handle system/operations exceptions, within the assigned enterprise systems of product offerings
  • Provides prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools
  • Works closely with development groups, support groups and vendors to coordinate special operations, and communicates/escalates problems as appropriate to meet assigned deadlines
  • Provides analytical support for the development and enhancement of system interfaces, and may develop or enhance those tools under high-level technical direction from more-senior staff
  • Assists in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation. Works closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery
  • Provides prompt, clear and timely communications. Logs, coordinates and communicates problems using standard problem management and escalation procedures
21

Production Support Analyst Resume Examples & Samples

  • Direct contacts with the business users and follow up problems with them to ensure problem resolution and ensure appropriate feedback
  • Proactively seek out and repair system inconsistencies as well as provide trouble-shooting assistance and solutions for production problems
  • Develop effective lines of communication with all kind of stakeholders
  • Develop where needed and implement tools to maintain, monitor and troubleshoot Investment Bank applications and infrastructure, automating where applicable
  • Create and maintain documentation for training, trend analysis and troubleshooting
22

Group Operations Production Support Analyst Resume Examples & Samples

  • IT Stakeholder Management and Business communications as appropriate
  • Problem management and continuous service improvements
  • Tracking work progress and reporting key issues to senior management
  • Incident management within the region & crisis management
  • Escalation point for L1/L2 teams
23

Production Support Analyst Resume Examples & Samples

  • Strong application development background (e.g., Java, SQL, Unix shell scripting)
  • Proficiency in understanding UNIX and Wintel-based applications and infrastructure
  • Experience working in a variety of application designs (e.g., web-based and thick-client distributed client server environment, vendor products)
  • Experience working in a relational database environment (e.g., Oracle, DB2)
  • Ability to influence and lead technical conversations with varied IT groups
  • Experience with Tivoli, Wiley Introscope, Topaz and other monitoring tools
  • Experience with change management process in a large corporation
  • Bachelors degree in Computer Science, Computer Engineering, or equivalent
24

Production Management Production Support Analyst Resume Examples & Samples

  • Ensuring that Clearance & Collateral Management applications are available and supported in line with defined system service level agreements
  • Understanding the business of Collateral Management from a global perspective
  • Providing hands-on technical support for both internal and external client functionality
  • Executing and/or escalating problem management procedures as necessary
  • Performing a daily health check of intra-day/overnight system batch processes
  • Ensures monitoring alerts and system events are assessed, prioritized, and managed
  • Manages client impacting incidents including business impact assessment, technical resolutions, engagement, and communications
  • Complies with organization standards, regulations, and requirements
  • Implements and follows organization incident, problem, and change management processes
  • Performs 2nd level support for assigned applications
  • Builds and maintains strong relationships with technology teams and business partners to
  • Collaborates with technology teams and business partners to understand application functions and related downstream processing components
  • Drives continuous improvement of services and processes in order to increase platform stability and improved operational efficiencies
  • Participates with post incident reviews for client impacting incidents
  • Runs technical bridges, as required and leverages experience and organizational knowledge to reduce MTTR (Mean Time to Recover)
  • 4 - 7 years of work related experience in the IT field or an equivalent combination of education and work experience
  • Knowledge of Collateral Management would be beneficial but not required
  • ITIL Certification is beneficial but not required
  • Informatica Power Exchange strongly desirable
  • Strong UNIX knowledge required
  • UNIX shell scripting and/or Perl(advanced)
  • Experience with Oracle or other relational database including SQL, Stored procedures/views
  • Experience with Java technologies Java/J2EE
  • MQ Infrastructure exposure
  • Experience with system monitoring tools
  • Experience creating automation tools
  • Problem Solving Skills - natural inclination towards problem resolution
  • Customer Service Orientation - build positive working relationships with clients at all times providing realistic information and managing their expectations
  • Partnership - Build relationship with Release Management, Application developer community and Infrastructure teams
  • Energy and drive are key factors along with the ability to multi-task
  • Drive to continuously improve the existing technical environment
25

Production Support Analyst Resume Examples & Samples

  • Should have experience in working with Operations and Business users/traders. Field support queries from users regionally and globally. Take ownership of, investigate, log/track and resolve these queries
  • Assess the relative severity and impact of incidents on the business and prioritize appropriately. Communicate status and resolution of issues on a timely basis to users, other technologists and management
  • Proactively monitor applications’ statuses, health and integrity and address any issues. Ensure that down-time in the production environments is minimized
  • Perform incident and problem management - initiate timely incident reports for application specific incidents to identify root causes and help identify corrective actions
  • Agree on action plans with the relevant teams to prevent re-occurrence. Manage the closure of these actions to agreed dates
  • Help document the application environment and support process
26

Mys Ctsm Kl Anti Money Laundering Functional Production Support Analyst Resume Examples & Samples

  • Interface with internal customers, supported business sectors, as well as with the IT organization in support of the production support processes
  • Manage the process for advising and escalating on any prolonged or major issues identified
  • Notify all business areas and managers of any system downtime or delays in reports or alerts and maintain appropriate tracking logs for these issues
  • Stay informed on and communicate recommendations for new policies and procedures to maintain efficiencies in system management
  • Maintain appropriate control methods for the business units to request changes
  • 5 years related experience in a production support or project management role
  • Demonstrate effective communication skills
  • Motivates others to achieve performance goals
  • Strong user of Microsoft Office suite of products (3+ years)
  • Ability to read and understand database schemas (Oracle, SQL Server, etc.)
  • 'Data Dump' related support
  • Ability to learn quickly about a new business process
  • Banking, finance or business background
  • Demonstrated ability to work independently, interact effectively, with different levels of management and to operate with excellent corporate work ethics (timely, honest, respectful and considerate to co-workers
27

Production Support Analyst Aml Resume Examples & Samples

  • Manage the change requests process on behalf of the Regional Hub to ensure that all system changes have been requested through the proper methods and tracked
  • Manage the process to ensure that all incident tickets are logged and tracked and followed through to resolution
  • Communicate to users on system issues, maintenance and system status
  • Ensure that adequate documentation for approvals and decisions have been captured, logged and stored
  • Ensure that the Risk and Finance Team are provided the necessary documentation related to changes and problem tickets as requested
  • 1+ yrs experience in a production support environment preferred
  • Ability to multi-task & appropriately prioritize tasks
  • Detail oriented, organized and analytical
  • Self motivated
28

Production Support Analyst Resume Examples & Samples

  • Act as the 2nd level support for users
  • Investigate, analyze and make the necessary corrections to solve problems (corrections to the data)
  • Assess the urgency of the request, analyze needs and identify implications, issues and impacts
  • Provide and propose practical solutions that meet the needs of users
  • Provide required functional patches (data modifications and tests)
  • Validate necessary specifications from business analysts, architects, application owners and have them approved the corrections
  • Adjust functional files, screens and test cases as needed
  • Participate in functional testing
  • Participate in the implementation and post-implementation
  • Write procedures to allow the team to be effective in incorrect situations that are repetitive and identify a long-term solution to these recurring problems
  • Ensure the quality of applications and documentation by following the norms and standards development and methodology in place
  • Willingness to look into the existing code to find the causes and solutions to problems
  • If necessary, can play the role of solution designer (Java, RPG ...) for small developments
  • Bachelor's degree in Computer Science. Less education combined with relevant experience will be considered
  • Minimum of three to five (3-5) years in the analysis and development of business applications
  • Very good knowledge of JavaScript and HTML
  • Knowledge of HTML5, CSS (cascading style sheets) and Angular
  • Good knowledge of application development in a multi-tier environment
  • Knowledge of Windows development platforms and environments, NT, Unix, Oracle and AS/ 400
  • Knowledge of data manipulation tools such as SQL, PL / SQL, DBU, Query, Data Mirror, Toad
  • Sense of innovation, creativity, organization, autonomy, quick adaptation to various technologies
  • Leadership, autonomy, team spirit and diplomacy
  • Organization and efficient management of priorities
  • Good technical skills and ability to translate technical into business related terms
  • Ability to learn and analytical
  • Knowledge of the Property and Causality (P&C) Insurance field (asset)
  • Knowledge of the P + methodology, Agile / SCRUM or other (an asset)
  • Knowledge RPG (asset)
  • Knowledge of Guidewire and NetReveal applications (asset)
29

Production Support Analyst Resume Examples & Samples

  • Work on some of the most complex challenges in large scale computing by utilizing your skills in data structures, algorithms, and object oriented programming
  • Provide Level 2 Incident Management support for customer facing web applications with a goal of meeting business service levels. Take ownership of critical issues, enlist proper representation from other IT support teams and drive towards resolution
  • Automate manual enterprise operations tasks and optimize business process to reduce workloads & create proficiencies
  • Monitor and maintain operational readiness of Enterprise Applications including AWS hosted applications and provide 24/7 support as needed
  • Support Autodesk enterprise growth and ensure stability through maintenance activities on Tibco and other Enterprise Applications
30

Production Support Analyst Resume Examples & Samples

  • Knowledge of fundamental credit and market mitigation techniques, and practices
  • Strong analytical, logical, technical and problem solving skills
  • They should also have a strong interest in client interaction and possess outstanding verbal and written communication skills Analysts must be able to work well under pressure on teams in a demanding environment
31

IT Production Support Analyst Resume Examples & Samples

  • 3 + years with any flavor of Unix or enterprise Linux
  • 3+ years RDBMS - Sybase, Oracle and/or MS SQL
  • 2+ years with Windows OS'
  • 2+ years of Banking / Finance industry experience
  • 2+ years of Programming skills in Unix scripting or other scripting Language such as Perl
32

Production Support Analyst Resume Examples & Samples

  • Provide application support to internal users (front, middle and back office functions as well as other IT groups) and external clients
  • Must demonstrate the ability to analyse and understand complex problems, make sound technical decisions/recommendations, and communicate solutions in a proactive manner
  • Work as a member of the Dublin Support group within PSP
  • Pro-actively identify areas where support queries can be reduced, and identify, document and potentially implement (small scale) solutions and encourage the global team to do this
  • Communicate clearly and concisely and escalate issues on a timely basis. Keep management informed of progress and issues
  • Develop and maintain relationships with other technology teams including other global PSP teams/ business lines, application development teams and infrastructure (e.g. DBA, server teams, web services, etc)
  • Develop and maintain relationships with users, including front office and other internal groups
33

Rohq Gfts Hrms Tier Production Support Analyst Resume Examples & Samples

  • Graduate of any systems or technology-related course
  • Minimum of 3 years’ experience in PeopleSoft HRMS functional-technical systems production support
  • Proficient in writing SQL database queries
  • Motivational fit – must have appreciation for systems, wants a long-term career in production support and business analysis and design
  • Demonstrated multi-tasking ability, analytical skills, problem solving skills and a consistent record of on time delivery and customer service is mandatory
  • Possess an inquisitive mind coupled with a strong business thought process which may result in business process re-engineering to achieve process efficiency and effectiveness
  • Must be a creative, hardworking, a team player
  • Fast learner, highly organized and methodical
  • Proficient technical Skills on the following PeopleSoft Technologies: PeopleTools, SQR, Application Engine, PeopleCode, XML Publisher, Queries, and Integration Broker, MS Office Suite (Word, Excel, PowerPoint) and MS Project
  • Experience with web programming desired
  • Must possess strong communication skills (both verbal and written) inclusive of strong presentation skills
34

IT Production Support Analyst Resume Examples & Samples

  • User interaction and support of key business processes
  • Hands-on technical troubleshooting of UBS proprietary and 3rd party applications
  • Crisis Management and proper escalation to Level 3 (Dev) support
  • Escalation point for all Level 0 and /Level 1 support issues
  • BCP execution and test execution
  • Establish / enforce Production Readiness Criteria that ensure development teams build fit-for-purpose applications before they go into production
  • Problem management
  • Change and Release planning, deployment, and post implementation testing
  • Capacity management and testing
  • Environment planning, management and operation of enterprise Solaris, Linux, Oracle and Sybase servers
  • Identification and removal of end-of-life technology
  • Flexible, hands-on, proactive approach to working
  • Exceptional analytical and troubleshooting abilities, coupled with attention to detail
  • Self-driven, motivated, goal oriented person that takes full responsibility for own actions and those of the team
  • Proven team player that has contributed to team goals
  • Ability to challenge and motivate other team members
  • Ability to work with teams outside of your sphere of influence to gain their trust, get their cooperation and produce results
  • Strong sense of ownership, pride and urgency
  • 4 year Bachelor's Degree or equivalent with major in Computer Science or related field or similar education from a technical institute
  • Minimum 5 years of experience performing L2 support, L3 support or development role supporting critical and time sensitive applications
  • Proven people management, client management and team leading / building skills
  • Experience working with or managing teams in multiple geographic locations that use a follow-the-sun model
  • Solid experience implementing continuous improvement and problem management programs
  • Ability to diagnose problems, define and co-ordinate the implementation of technical solutions
  • Hands-on trouble-shooting of complex technical problems
  • Lead complex technical projects and teams until a particular production issue is solved
  • Proven incident & crisis management skills with the ability to perform under pressure
  • Build relationships and communicate effectively with the Operations, development and infrastructure teams
  • Understand problems as a business user describes them and translate them into specific technical problem
  • Fully understand the time sensitive nature and business needs of the Operations team and manage their expectations
  • Implement tools to improve monitoring, identify and eliminate unnecessary application and infrastructure alerts
  • Identify and automate redundant and manual tasks
  • Improve the overall stability of the system through improved BCP and capacity planning
  • Complete understanding of change and release management best practices
  • In-depth Linux/Unix skills
  • Solid scripting skills in Shell or Perl
  • Experience analyzing and troubleshooting large-scale, highly resilient, distributed systems
  • Strong understanding of networking technologies, infrastructure and TCP/IP protocols
  • Experience of middleware technologies (MQ / Tibco RV & EMS)
  • General RDBMS (Oracle and Sybase) knowledge
  • Hands-on experience with Autosys job scheduler
  • A development background
  • Working knowledge of Webserver technologies: Websphere, Apache, Tomcat
  • Complete understanding of the Systems Development Life Cycle (SDLC)
  • Exposure to both waterfall and agile development practices
  • Understanding of the ITIL Service Framework
35

Ediscovery Production Support Analyst Resume Examples & Samples

  • Minimum of 3 years experience as an IT professional
  • Experience providing technical support for applications and/or computing platforms
  • Self-motivated, quickly learn new software and procedures, exercise good judgment and show initiative in resolving problems and completing assignments
  • Must work well within a fast-paced, high-pressure team environment
  • Ability to communicate effectively with IT professionals on an in-depth technical level and with non-technical (lawyers, paralegals, etc.) people, both verbally and in writing
  • Desire to learn and master a wide variety of legal support software such as Clearwell, LAW, Concordance, Relativity
  • Attention to detail and ability to work independently
  • Ability to organize, plan and prioritize workload
  • An innovative mind – due to limitations of tool sets, there are times when you may have to develop other processes to complete the request
  • Responsible for adhering to and enhancing policies, procedures, best practices, and guidelines for the production of data used in legal procedings
  • High proficiency with Microsoft Office software (Excel, Word, Outlook, SharePoint)
  • Legal background as an IT professional is a plus
  • This is an IT position, so applicants will need to demonstrate in the selection process that they can have a successful career in IT. There is no career path into the legal department with this position
36

Bidm Production Support Analyst Resume Examples & Samples

  • Provides technical support for assigned applications and projects. Is timely in problem-resolution and response
  • Assists with defining and modifying system parameters/formats and ensures hardware/software system compatibility
  • Displays basic project management understanding and applies concepts applicably
  • Good knowledge of systems analysis
  • Demonstrated analytical skills with good problem-resolution abilities
  • Good verbal and written communication aptitude
37

Bidm Production Support Analyst Resume Examples & Samples

  • Maintenance of the Informatica ETL platform infrastructure (upgrades, patches, health monitoring)
  • Able to understand\write shell scripts and sql (Oracle) for regular maintenance jobs to improve performance and uptime of Informatica platform
  • Troubleshooting ETL jobs and follow escalation procedures to resolve the issue
  • Collaborate with larger BIDM team to meet SLA
  • Collaborate and provide technical solutions as required to resolve complex production issues
  • Provide on call support for Informatica ETL jobs
  • Participate in BIDM IT upcoming releases, risks, mitigation plan and create implementation plan
  • Ensures adherence to bank and information systems policies and procedures, security measures and audit standards
  • Able to understand process quickly and apply processes for the BIDM Prod-Ops
  • Team player and mentor junior support engineers
  • Bachelor's Degree BS in IS, Computer Science or a related field
  • 3-5 years information technology experience
  • Has strong knowledge of business systems, and has specific knowledge of the functions supported as well as their associated functions
  • Ability to analyze, develop and implement complex programming solutions
  • Thorough understanding of systems environments including one or more of the following: hardware, software and networking environments, files/databases, programming languages, program design and systems development, batch and online programs, installation procedures, and processing
  • Documenting technical design and business requirements
38

Senior SQL Production Support Analyst Resume Examples & Samples

  • Requirements methods: interviewing, data modeling, business process modeling, business object modeling and user interface design
  • Different requirement methodologies: methodology of Object Orientation, Use Cases, Unified Modeling Language, iterative methodologies like RUP and traditional waterfall approach
  • Quality Controls
  • Factors affecting business
  • End user reporting tools (e.g. Focus)
  • Charles River Development System, would be preferred, but not mandatory
  • Eagle Investment Systems, would be preferred, but not mandatory
  • Strong SQL, Perl and Java
  • Knowledge of JCL would be preferred, but not mandatory
  • Talent Management process (recruitment/selection, performance management, performance development/coaching, reward/ recognition)
  • 10% On call Support
  • 20% Project and Enhancement related work
39

Production Support Analyst Resume Examples & Samples

  • Provide hands on production support to PeopleSoft Financial � General Ledger
  • Responsible for the proper functioning of existing services and infrastructure
  • Provides help to identify problems, aid in implementing the solutions, and providing continuing support
  • To work with end-users to solve issues and fix technical problems
  • To work under the guidance of senior Support Analysts
  • The duties of Support Analysts can be broken into four distinct categories: prevention; correction; adaptation; and perfection
  • Work as support analyst to provide hands on support to PeopleSoft Financial (General Ledger financial systems) and other finance applications
  • 3 � 4 years of working experience
  • Basic knowledge of PeopleSoft Financial covering GL will be a plus
  • Hands on database knowledge of Oracle/SQL is required
  • Experience in Informatica/ETL is required
  • Knowledge of scheduling tools � Autosys or cron
  • Basic knowledge of programming languages � JAVA or C++ will be a plus but not mandatory
  • Experience of monitoring software and maintaining\improving rulebases
  • Hands-on experience of using tools such as Service Now - Desirable
  • Working within ITIL standards and structured, formal environments - ITIL qualifications � Beneficial
  • Experience in Business objects will be a plus
  • Knowledge of ledger based systems will be a plus
40

FX Production Support Analyst Resume Examples & Samples

  • Support of all FX production applications - this includes appropriate escalation and ownership to completion of all reported issues and requests
  • This role involves extensive face-to-face, telephone and email interaction with the business (Traders and Salespeople) and business support staff, i.e. Business Management, Middle Office, Back Office and Compliance etc
  • Interaction with various core infrastructure technology groups to ensure management and maintenance of application dependent core infrastructure
  • Understanding and adherence to established processes such as Release to Production, Incident Management, etc
  • Background trade floor production support
  • Good understanding of investment banking, especially FX, Rates and Credit
  • Front Office Electronic Trading systems
  • Working knowledge in Perl, ksh/csh/bourne shell programming a plus
  • Experience of monitoring software and maintaining and improving rulebases
41

Application Production Support Analyst Resume Examples & Samples

  • Prioritize assignments in a highvisibility mission critical system
  • Troubleshoot issues quickly andappropriately by identifying immediate remediation, determining root cause, andcoordinating long term solution
  • Responsible for best practicesimplementation, day to day performance and support of Mission criticalapplications and technologies
  • Responsible for performing theService Desk function for assigned applications, acting as the Single Point ofContact to the business users and for following the incident and problemmanagement processes
  • Perform application maintenanceduties as required including off hours weekly and monthly processes
  • Manage the off-hoursimplementation of data base control changes
  • Analyze processes, recommendprocess improvement and write formal documentation
  • Develop contacts and relationshipswith vendor support organizations
  • Understand future directions andenhancements of assigned applications
  • Develop and report metricsassociated with system performance
  • Define and lead the integration ofassigned production systems with the appropriate enterprise monitoring strategiesthat not only will identify developing issues but take proactive responses
  • Identify opportunities toeliminate significant amounts of ad hoc reporting requests by developingalternate strategies that give internal and external customers the ability toget the information they need without requesting ad hoc services from IT
  • Must be available for on-callsupport nights and weekends
  • Interact with others in thebusiness and IT organization
  • Work with providers of softwareand hardware products as well as consulting vendor service providers
  • A minimum of five years of production support experience
  • Demonstrated track record of process improvement that lead to increased efficiency and productivity through the use of technology
  • Working knowledge of the Windows operating environment and FTP processes
  • Competency in relational database structures, particularly SQL and Oracle PL*SQL
  • Experience with process documentation and process documentation tools (such as PowerPoint and Visio)
  • Excellent analytical, communication (both verbal and written), facilitation/organizational skills
  • Very strong results with people, thought, leadership and communication skills
  • Strategic, innovative thinking and vision
  • Excellent analytical and communication (both verbal and written) skills
  • Solid understanding of technology
  • Experience in the Media industry is a plus
  • Experience with enterprise reporting environments such as Business Objects, Crystal reports, a plus
  • Experience with Sintec Media’s Integrated Broadcast Management System (IBMS), or other distribution and scheduling software, a plus
42

Unix SQL Windows Production Support Analyst Resume Examples & Samples

  • INCIDENT MANAGEMENT- mitigate, facilitate, coordinate, escalate, and document impacting incidents. Determination of root cause, implement action plans to prevent reoccurrence. Complete assigned action items with in prescribed timelines. Prioritize issue queue, assign issues for resolution, and provide feedback to Call Center. Identify reoccurring issues, and through process improvement mitigate and reduce the number of incidents, maintain and produce status reports on incidents
  • MONITORING AND AUTOMATION - accountable for monitoring applications, jobs, file transfers and processes. Assisting in establishing pro-active processes for monitoring, issue avoidance, and improvement of customer service
  • PROJECT SUPPORT- actively engage in assigned projects to ensure timely completion without incidents
  • Minimum BS degree in Computer Science or Equivalent work experience
  • Minimum 3 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels. (UNIX, SQL, WINDOWS, are plus)
  • Experience in the support of real time transaction processing applications
  • Experience in Solaris, lynx, korn shell, Perl, JAVA (core and frameworks) , C/C++ is a plus
  • Experience in Oracle, and SQL server databases is a plus
  • Knowledge of windows server, active directory, group policy, OS
  • Working knowledge of application development
  • Experience in enterprise incident management practices, monitoring and performance tools
  • Ability to quickly receive and process information, make appropriate risk based decisions
  • Effective issue management skills, problem identification, root cause analysis, and solution recommendation
  • Strong global team member, interaction with staff and clients to achieve business goals
  • Intense personal commitment to mission, values, and goals of the organization
  • Self confident, self directed, ability to work with various levels of staff and management
43

Rates Production Support Analyst Resume Examples & Samples

  • Experience working in a busy Production Support environment
  • Working knowledge of Risk, P&L, STP and Pricing/Quoting flows
  • Able to troubleshoot problems in multiple environments
  • Ability to accurately document and share information with global peer group
  • Fixed income/derivatives product experience
  • Autosys setup and configuration
44

Production Support Analyst Resume Examples & Samples

  • 4 � 6 years of working experience
  • Good hands on knowledge of Business Objects
  • Database � SQL/Sybase/Oracle
  • Experience in Informatica/ETL or Business objects will be a plus
  • Basic knowledge of programming languages � JAVA will be a plus but not mandatory
45

Production Support Analyst Resume Examples & Samples

  • Triage issues and identify the severity of the problem so that the right people are informed and engaged
  • Troubleshooting end to end solutions made of multiple environments
  • Ability to perform diagnosis with customers both online and manually over the phone
  • Track and document issue lifecycle in a way that peers can reproduce your steps and work issues
  • Analyze situations and develop a course of action for production issues
  • Partner and foster collaboration with partner production support teams and our supply chain business partners
  • Identify and analyze patterns and gaps for existing systems
  • Manage incidents, and provide escalation support as necessary
  • Communicate positively and effectively with team and cross functional teams at all levels of leadership to keep stakeholders informed of incident status
  • Desirable skills
46

Production Support Analyst Resume Examples & Samples

  • Minimum BS degree in Computer Science or Equivalent work experience
  • Minimum 3 years technical experience in Web based technology environments and related dependencies between platforms, database, and application levels
  • Experience in the support of production environments and payment processing applications with client-server infrastructure
  • Experience with Symantec NetBackup administration
  • Experience in Oracle and SQL server databases is a plus
  • Strong knowledge of Windows Server, Active Directory, Group Policy objects, and domain security administration
  • Experienced with networking technologies, patch panels, and structured wiring
  • Working knowledge of application development
  • AGILE methodology knowledge is a plus
  • Database administration skills are a plus
  • Monitoring Tools (Geneos, Autosys and Control-M) knowledge is a plus
  • Experience in enterprise incident management practices, monitoring and performance tools
  • Ability to quickly receive and process information, make appropriate risk based decisions
  • Effective issue management skills, problem identification, root cause analysis, and solution recommendation
  • Self confident, self directed, ability to work with various levels of staff and management
  • Strong global team member, interaction with staff and clients to achieve business goals
  • Intense personal commitment to mission, values, and goals of the organization
47

Level Production Support Analyst Resume Examples & Samples

  • Supports maintenance of end-to-end server and desktop configurations for Cards and Retail Services applications and services
  • Implements and maintains production monitoring systems
  • Supports tuning of environments as business changes are implemented
  • Participates in Capacity Planning activities along with Service Delivery and CTI Support Teams
  • Ensures updates are maintained in the Knowledge Base-CMDB
  • Partners with L2 support for the runbooks, playbooks, and health checks
  • Works with TCS onshore and offshore resources to leverage lower cost services wherever possible
  • Technical and business expertise in a variety of platforms and processes, preferably Citi Retail Services or Cards
  • Analysis skills in support of production issue resolution as well as new partner onboarding
  • Strong organizational skills to manage a variety of work areas
  • Ability to communicate well with Production Support, Infrastructure, and Development Teams
  • Java, Oracle, Unix, Batch Scripting experience is a plus
48

Operations & Production Support Analyst Resume Examples & Samples

  • May plan, conduct and supervise small, short-term projects
  • Evaluates data gathered from multiple source systems, reconciles differences; Balances various computer reports; researches and resolves out-of-balance conditions
  • Analyzes compliance reports and prepares various management reports
  • Complies data for and prepares regularly scheduled or special reports, analyses and financial statements
  • May assist business unit production and/or investment trading functions during high volume periods
  • Provide administrative support to regional office (travel/expense report primarily)
  • Bachelor’s Degree in Business, Finance or related field
  • Years of functional/professional experience 3-5 years relevant experience within banking, trust, or financial industry
  • Advanced knowledge and demonstrated ability to work with Microsoft Word, Excel and PowerPoint- Access is a bonus
  • Strong analytical, research and problem solving skills coupled with thoroughness and attention to detail
  • Experience using Bloomberg or Trust Desk a plus
49

Senior Production Support Analyst Resume Examples & Samples

  • Prioritize assignments in a high visibility mission critical system
  • Troubleshoot issues quickly and appropriately by identifying immediate remediation, determining root cause, and coordinating long term solution
  • Responsible for best practices implementation, day to day performance and support of Mission critical applications and technologies
  • Responsible for performing the Service Desk function for assigned applications, acting as the Single Point of Contact to the business users and for following the incident and problem management processes
  • Perform application maintenance duties as required including off hours weekly and monthly processes
  • Manage the off hours implementation of data base control changes
  • Analyze processes, recommend process improvement and write formal documentation
  • Develop contacts and relationships with vendor support organizations
  • Understand future directions and enhancements of assigned applications
  • Develop and report metrics associated with system performance
  • Define and lead the integration of assigned production systems with the appropriate enterprise monitoring strategies that not only will identify developing issues but take proactive responses
  • Identify opportunities to eliminate significant amounts of ad hoc reporting requests by developing alternate strategies that give internal and external customers the ability to get the information they need without requesting ad hoc services from IT
  • Must be available for on call support nights and weekends
  • Interact with others in the business and IT organization
  • Work with providers of software and hardware products as well as consulting vendor service providers
  • Experience in software testing including development of test cases, test scripts, testing schedules and defining user acceptance criteria
  • Conduct functional, regression, integration and system testing and support of User Acceptance Testing (UAT)
  • A minimum of five years of production supportexperience
  • Undergraduate degree, required
  • Demonstrated track record of processimprovement that lead to increased efficiency and productivity through the useof technology
  • Working knowledge the Windows operating environment and FTPprocesses
  • Competency in relational database structures, particularly SQL andOracle PL*SQL
  • Experience with process documentation and process documentationtools (such as PowerPoint and Visio)
  • Excellent analytical, communication (bothverbal and written), facilitation/organizational skills
  • Very strong results with people, thought,leadership and communication skills
  • Strategic, innovative thinking and vision
  • Excellent analytical and communication (bothverbal and written) skills
  • Solid understanding of technology
  • Experience in the Media industry is a plus
  • Experience with enterprisereporting environments such as Business Objects, Crystal reports, a plus
  • Experience with Sintec Media’s IntegratedBroadcast Management System (IBMS), or other distribution and schedulingsoftware, a plus
50

Production Support Analyst Resume Examples & Samples

  • Able to support complex application in business domain
  • Able to work in a multi-functional environment
  • Quality driven, results oriented and ready to go above and beyond to deliver results
  • Able to work in a very fast-paced open environment
51

Production Support Analyst Resume Examples & Samples

  • Bachelors Degree IT
  • Minimum 5 years experience supporting Java applications
  • Good knowledge of customer service oriented working in a global environment
  • Must have both functional and technical knowledge and capabilities. You are familiar with
52

Production Support Analyst Resume Examples & Samples

  • Provides support within the enterprise data warehouse Production Environment
  • Proficient understanding of the operations environment (i.e., operating systems, application systems, terminology, infrastructures, libraries, programs, processes and procedures)
  • Provide recovery of failed batch jobs and outage reporting
  • Collaborate on Production Support Requests (PSR) to develop Unix scripts, cobol codes, Informatica mappings and SQLs
  • Detect unusually long running jobs and initiating investigations into root cause
  • Recognize a wide variety of problem conditions and recognize the customer-base impact and severity of those conditions
  • Updating/creating control members, updating DB2 tables, completing run sheets, auditing nightly batch updates, verifying system availability, researching and correcting moderately complex failed processes and abends
  • Provide Level 1 problem diagnosis and resolution by using troubleshooting procedures
  • Resolve moderately complex problems which arise during production data loads
  • Diagnose and provide solutions in AIX and Windows Server
  • Monitor execution of batch and online processing. Analyzing and manipulating load schedules
  • Provide timely escalation of complex problems, outages to a technical support resource and/or to the appropriate level of senior staff
  • Participating in scheduled disaster recovery activities
  • Provide problem notifications via phone and email
  • Resolve moderately complex issues/inquiries related to systems, applications and data
  • Provide secondary support to Information Management Helpdesk
  • Identify the codes that need to be improved for efficiency
  • Create knowledge base by creating document from the support experience
  • Willing to carry and support pager during non-business hours
  • Collaborates with Users/Clients and Project teams
  • Provide technical support to customers, resolving moderately complex issues/inquiries regarding systems, applications, and data
  • Collaborate with clients on requested activities (e.g., purges, installs, enhancements, new system set ups and back out processes)
  • Provide guidance and consultation to individuals, CSR and Project teams to ensure on-going CSRs and projects are in alignment with the schedule
  • Assist with rollout support during an implementation
  • Operational Management
  • Working with the related Application Management Teams to rearrange the existing schedule for optimal performance
  • Communicate with software vendors for technical support
  • Identify the need to update/create documentation of procedures with approval from the supervisor or manager
  • Identify and work on performance tuning initiatives
  • Post-secondary education with a specialization in computer science is ideal or equivalent work experience
  • Informatica certification is an added advantage
  • Expert ability to explain production support issues to technical audiences and technical issues to business audiences
  • Working knowledge of testing methodology and processes, with strong data analysis and data quality assessment skills
  • Complete understanding of change process and related systems/ technologies to deliver changes to the test environments
  • Expert conceptual, analytical and problem solving skills that can be applied across all functional levels and areas within the organization
  • Thorough working knowledge of AIX Operating Systems, Unix, DB2, Maestro TWS and Informatica
  • Experience with software development lifecycles specifically in the area of quality assurance and testing
  • Experience with Problem and Change Management procedures
  • Strong sense of initiative and result-oriented
  • Ability to work efficiently in a fast-paced and flexible team environment
  • Good working knowledge and understanding of the Bank’s Retail Products and Services
  • Thorough knowledge of Data Warehousing concepts and ETL methodology
53

Production Support Analyst Resume Examples & Samples

  • Ownership and Communication of issues
  • Customer Service focused mentality
  • Working knowledge of Fixed income Rates products and flows (Credit and Swaps a bonus)
  • Experience with electronic trading applications have connectivity to external trading applications such as Bloomberg, Tradeweb,and MarkItWire to send/retrieve information
  • Knowledge of Risk, P&L, STP and Pricing/Quoting flows
  • Minimum 1 year experience with service-based architecture (no GUI)
  • Able to navigate in UNIX \ Windows proficently, reading and understanding the UNIX file system
  • Excellent communication skills, ability to multi-task, and work towards tight deadlines
  • Unix/Windows/SQL
  • FIX Protocol/Understanding of FIX messages
  • ION Trading Platform
  • STP solutions
54

Production Support Analyst Resume Examples & Samples

  • Monitor and maintain operational readiness of AWS based web applications and provide 24/7 support as needed
  • Resolve functional and system errors as identified by Business Partners; includes determining cause of incorrect data entry and infrastructure/database issues. May require coordinating with source data providers (i.e. third parties) to isolate problems. Track system activity to ensure the service is operational as defined by SLAs
  • Coordinate activity between Business Units and EIS to drive open action items to closure. Requires effective communication and task tracking skills
  • Work with other technical teams to resolve infrastructure related problems (i.e. Operating system, Network, Database) where appropriate
  • Prevent, review and remediate security vulnerabilities
  • Experience with writing queries and managing for MySQL databases
  • Java, Ruby or C# programming experience
  • SSL, TLS and certificate management expertise
  • MySQL, Oracle or SQL Server administration and performance tuning
  • Linux systems administration and management
55

IT Production Support Analyst Resume Examples & Samples

  • Handle and manage a sustainable process related to the onboarding, review and clean-up of data bridge subscriptions. This will include conducting reviews with Tier 1 and 2 clients and regular coordination with the Consumption teams
  • Implement and execute operational procedures, ensuring that key controls and regular review schedules are in place
  • Implement key change management processes to better handle various system and non-system based changes
  • Focus on completing Project Canary change requests, review pending requirements, prepare test scripts, coordinate execution and operationalize new processes/controls
  • Lead implementation and parallel related activities globally, with focus on activities identified to be critical and/or will impact the operational activities and deliverables of the team, which will include but is not limited to data bridge subscriptions. This will also include representing the team in data consumption design/implementation discussions
  • Support ad hoc senior management identified reporting packages, analysis, and /or initiatives in relation to the overall GENESIS program
  • Escalation point for issues encountered in the onboarding, delivery and performance of subscriptions support function
  • Monitor and manage execution through defined KPIs, metrics
  • With Finance, Business or Management Information Systems related Bachelor’s degree, or equivalent experience
  • Database and/or warehouse related skills (e.g. SQL) is an advantage
  • Ability to multi-task under strict deadlines, demonstrating independent leadership skills
  • Superior communication skills, given exposure/interaction with senior business leads
  • Detail-oriented, with strong analytical skills and ability to synthesize
  • Possess strong team building, planning and work skills, driven by process improvement
56

Production Support Analyst Resume Examples & Samples

  • Proven knowledge and expertise of ITIL processes
  • Co-ordinate & implement enhancement requests as well software patches & upgrades
  • Ability to handle communications effectively with senior stakeholders
  • Create and maintain necessary capability, knowledge and skills personally and within BTC production support world
  • Define and Champion the use of Standards, Procedures and Best Practice
57

Production Support Analyst Resume Examples & Samples

  • Development and maintenance of the infrastructure, databases and productivity tools
  • Supporting the build, testing and release management of the pricing libraries
  • Developing and supporting batch processes and databases used for Relative Value analysis
  • Work on Regulatory and Governance based projects across a range of the asset classes
  • Thorough and detailed approach to accuracy are essential
  • Ability to follow procedures and operate within strict guidelines
  • Previous experience using of JIRA, Subversion, Confluence, Fisheye/Crucible and TeamCity
  • Knowledge of Sybase/Oracle/Mongo databases,
  • Proven track record of writing stored procedures and understanding of SQL
  • Good command of scripting using Perl, Python and VBA
  • Familiarity of Windows and Linux administration
58

Pre-production Support Analyst Resume Examples & Samples

  • Consistent demonstration of being an end-to-end solutions provider with the primary focus of service delivery planning & execution needs for integrated application platforms
  • Manage service delivery governance to support core application development teams in their efforts to progress technology deliverables through the SDLC lifecycle; with the initial focus on middleware web services related platforms
  • Manage environment support functions for application platforms across pre-production environments; with the initial focus on middleware web services related platforms
  • Establish and manage application health checks in the pre-production environments to ensure efficient progress through the SDLC cycles for technology deliverables; including development of automated solutions (ie. via scripting, using toolsets, etc) to minimize manual intensive tasks
  • Manage test oversight for application enhancements, including being a key driver for issues resolution management
  • Partner across core application development as well as core infrastructure support teams to balance the scope of technology deliverables across infrastructure and application delivery
  • Working with multiple dependent teams and influencing peers at all levels of the organization without direct managerial responsibility
  • At least 5 years of strong service delivery and/or release governance skills within the distributed applications space
  • At least 5 years of technical/development experience with relevant technologies such as Javascripting, Java/J2EE, Jquery, JSON, XML, PHP, Perl/shell scripting, Python, Web Development, Web Services, and database technologies
  • At least 5 years of technical administration and configuration management analysis experience with relevant technologies such as IBM WebSphere Application Server, administration of code deployment/management with familiarity of toolsets/practices such as Subversion, Jenkins, general application-specific configuration management and usage of toolsets such as SOAP UI to manage test health checks
  • Strong technology risk management and impact analysis practices, and with a focus to “connect-the-dots” with cross-impact analysis needs across multiple components of enterprise-level application platforms
  • Strong SDLC experience at both, technical and governance levels
  • Strong application environment setup/troubleshooting experience (technical as well as governance levels); Strong analytical/problem solving skills
  • Proficient in application, data, and infrastructure architecture disciplines. Strong general technology background in the distributed applications space (i.e. core server infrastructure, databases, middleware web services, etc.)
  • Strong communications skills at all levels of a technology organization, including ability to manage and coordinate with a variety of cross-functional team members (i.e. project managers, application developers, infrastructure support teams, QA resources, etc.)
59

Production Support Analyst Resume Examples & Samples

  • Provide 1st and 2nd line support for various clients, both internal and external, across a suite of systems/flows
  • Practice a follow-the-sun support model and assist with inter-region knowledge sharing and acquisition
  • Work closely with front, middle and back office teams in supporting trading and booking flows
  • Provide assistance when reconciling above flows across all available sources
  • Assist with training internal and external clients on our suite of applications, along with solutions to client�s demands or issues that may arise. These communications will be via phone, face to face, e-mails and otherwise
  • Monitor trading and booking flows to proactively identify and fix/escalate issues
  • Support and assist in post-change/disaster recovery testing over weekends and evenings, where appropriate
  • Facilitation of Compliance, Internal Audit and/or Operational Risk investigations and requests
  • DR / BCP management
  • Ability to deal confidently and effectively with clients
  • Understanding / learning all aspects of the business
  • Strong problem-solving skills and a well-developed sense of ownership
  • Self-assured � capable of working in a pressurised, client-facing environment, with stakeholders (e.g. traders) at a range of levels
  • Experience of working individually and as part of a team, both regionally and globally
  • Experience of Horizon is particularly desirable
  • Experience of working with both Unix and Windows operating systems
  • Experience of working with databases, including Sybase, UDB and MySQL � SQL knowledge/experience is of particular importance
  • Release-management experience � managing software releases from the planning through to implementation and verification stages
  • Prior experience of application support in a banking environment is preferable
  • Knowledge and experience of using FIX for message flows is preferred
  • Knowledge and experience of convertible bonds would be advantageous
60

Production Support Analyst Resume Examples & Samples

  • Take leadership role in trouble shooting day to day applications issues
  • Communicate with business partners and senior management on production incidents
  • Drive the effort on production service improvements by leading proactive system monitoring, providing feedbacks to application development team for system enhancements
  • Work with a global team of production support members to optimize the applications stability
  • Lead Disaster Recovery planning and execution efforts for all the supported applications
  • Bachelor’s degree in computer science or related fields
  • Minimum 5 years combined experience in a Technology organization
  • Strong technical skills in Relational Database, UNIX, Web/Application servers
  • Strong Analytical and Troubleshooting skills
61

Unix SQL-production Support Analyst Resume Examples & Samples

  • Application Monitoring
  • Production Metrics
  • Remediation of Information Risk Gaps within applications
  • Business Continuity Testing
  • Minor reporting and bug fixes
  • 8+ years of work experience as a Technical Analyst
  • 8+ years of work experience in a relational database environment (SYBASE and ORACLE)
  • 8+years of working experience in UNIX and Wintel
  • 5+ years of work experience with systems design and project management methodologies
  • Familiarity with outsourcing operating models and working with geographically dispersed teams
62

Unix SQL Production Support Analyst Resume Examples & Samples

  • Partner and manage relationships with GFO, CSI, GTI and other RFT verticals along with external service provider such as TCS, Accenture, etc. for effective support, solution and delivery of SLAs
  • Help maintain forecast, metrics, demand and capacity to support future and existing enhancements
  • Position will help with the responsibility of driving the core activities that will improve the overall delivery of operations and support capabilities for the JPMC Business partners
  • This role requires being part of weekend rotation
  • Three plus years of experience in support of operational environments that execute on a daily basis (i.e., daily refresh at minimum); with knowledge and / or understanding of ITIL methodology and effective operations governance methods and processes
  • 2-3+ years of UNIX experience
  • 2-3+ years SQL experience
  • Basic knowledge of workload automation tools such as Control-M or Autosys
  • Exposure to providing support to SAP Business Intelligence applications, Oracle or Sybase applications. Preferred - Solid understanding in key aspects of constructing, delivering, and supporting business Intelligence, data warehouses, data mart systems, and core enterprise applications
  • Possess fantastic trouble-shooting skills, are driven to help internal/external customers and have the ability to dive deep into a new product to learn it inside and out
63

Senior Production Support Analyst Resume Examples & Samples

  • Primarily responsible for analyzing and investigating production incidents
  • Ability to create defects when an issue needs development to resolve
  • Application systems analysis and database-related activities
  • Involvement for all activities related to the applications systems; including release implementation, change management, defect and release testing, continuity of business, among others
  • Minimum of 8 years of experience in IT
  • Minimum of 3-4 years of experience supporting a Java-based system, including investigating Java log files to identify issues/exceptions
  • Minimum of 2-3 years of experience working with Oracle databases, including ability to create queries and investigate issues
  • Analytical, quick learner and detail-oriented
  • Experience in producing clear and concise documentations pertaining to the applications supported
  • Availability to support applications during off hour periods when required
  • Financial industry experience an asset
  • Chordiant framework experience an asset
  • Java programming experience a strong asset
  • Creative thinker. Meets challenges with resourcefulness - develops innovative approaches and ideas
  • Demonstrates quality through accuracy and thoroughness
  • Professional attitude, works well under pressure and in a team, follows through on commitment
  • Team player attitude along with a passion for mentoring peers
  • Ability to motivate and maintain effective working relationships with staff and partners
  • Sense of urgency and ownership
  • Flexibility and ‘can do’ attitude are critical
  • Self-motivated and competitive with strong interpersonal skills
64

Production Support Analyst Resume Examples & Samples

  • Participate in and manage incident management calls to ensure all incidents are resolved as quickly as possible and business impact is minimized
  • Participate in and manage problem management calls to ensure all root causes are identified and any open risks are mitigated
  • Identify team bottlenecks (obstacles), taking appropriate actions to eliminate and document them
  • Identify gaps in monitoring and smoke checks, providing solutions to improve overall application stability
  • Maintain a strong relationship with key business stakeholders
  • Maintain a good relationship with other technology teams within the bank as well as external vendor teams
  • Minimum 2 years production service experience in the financial industry involving eTrading applications. Overall experience of ~4 years + is preferred
  • Exposure to the trade life cycle of financial products is essential, foreign exchange preferred
  • FIX experience is essential
  • Technical background in UNIX, SQL and Oracle (not necessarily all of them) is required
  • Exposure to JMS/LBM/KDB beneficial
  • Monitoring experience with Geneos or another industry wide monitoring tool
  • Ability to work in a fast paced environment and perform well under pressure
  • Ability to work in a diverse global team
  • Exposure to ITIL procedures, preferably qualified at a foundation level or above
65

Myriad Production Support Analyst Resume Examples & Samples

  • Ensure completeness and accuracy of credit risk data in the Global Credit Risk system of the Investment bank including: trade information, positions, collateral and potential exposure calculations through variety of feeds from front/back office divisions. Develop feed specifications for new products scoped to be included in credit risk system
  • Design solutions to feed the exposure/trades/position data into Credit Risk System from other data sources
  • Document the functional specification and ensure that all feed changes are documented
  • Liaise with respective IT team to get the change implemented and tested
  • Liaise with CRM and Methodology to get the project requirements
  • Ensure timely resolution of issues raised by credit officers related to product flows / trade bookings & exposure calculations
66

Production Support Analyst Resume Examples & Samples

  • Performing data analysis and producing regular reports
  • Experience of data analysis and producing reports
  • BSc / MSc in Mathematics, Physics, Engineering or Computer Science
67

Unix SQL Production Support Analyst Resume Examples & Samples

  • Be multi disciplined and open-minded to acquire all the skills needed to support the application technologies
  • Work with upstream and downstream partners in making sure breaches or potential incidents and resolved/avoided
  • *Ability to support a rotating on call second shift support model***
  • College degree in related technical or business area, specialized training and / or equivalent work experience and strongly self-motivated and capable of learning new skills
  • 3 years of experience in support of operational environments that execute on a daily basis (i.e., daily refresh at minimum); with knowledge and / or understanding of effective operations governance methods and processes
  • Experience with client / server architecture and deployment of desktop and server solutions to a geographically decentralized user group
  • Skilled in SQL
  • Knowledge of Apache, Tomcat, Ant, Maven, Jenkins
  • Knowledge in developing ETL scripts or tools is an added advantage
  • Advanced working knowledge of table driven, customizable, database driven applications, charting and pivot tables
  • Experience with MS Excel / MS Access / VBA coding
  • Experience in Linux or Unix systems
  • Experience with Sybase and ClearCase
  • Solid understanding of MS Office suite, including PowerPoint
  • Experience with SharePoint client or server side webpart development
68

Production Support Analyst Resume Examples & Samples

  • Provide application support by handling and consulting on BAU JIRAs/emails/alerts for the respective applications
  • Build and maintain effective and productive relationships with the stakeholders in business, development, infrastructure and third party systems / data providers
  • Manage incidents through to resolution keeping all stakeholders abreast of the situation and working to minimize impact wherever possible
  • Facilitate coordination during incidents and key market and holiday events
  • Collaborate and deliver on GPF initiatives and install these initiatives within the stream to drive stability in the environment
  • Assist in the process to approve all new releases and production configuration changes; ensure development includes all necessary documentation for each change and conduct post-release testing where required
  • Regularly review and analyze the service requests and issues that are raised; seek to improve the process and remove reoccurring tasks where possible
  • Manage relationship with clearing vendor team, ensuring the work they are doing is optimized
  • Preferred: Educated to degree level
  • Preferred: ITIL or equivalent accreditation
  • Technical proficiency navigating UNIX servers, running basic UNIX commands and writing / debugging SQL statements and shell scripts
  • Preferred: Experience with the ITIL framework and areas such as incident, problem and change management
  • Experience of production application support
  • Preferred: Background in Prime Brokerage or Equities
69

Production Support Analyst Resume Examples & Samples

  • Support of the Equities, CEM and Treasury trading platform, providing Level 1 and Level 2 support to the business and stakeholders
  • Regular management of incidents impacting multiple desks
  • First point of contact for issues pertaining to trading and electronic trading
  • Liaise with colleagues and other teams within the CIB technology group to drive enhancements to technology
  • Analyse and resolve technical issues in real-time, invoking DR or relevant continuity plans where required
  • Database support
  • Global Projects involvement across Equity, Treasury and CEM desks
  • Production systems monitoring, Start of day (SOD) and start of week (SOW) checks
  • Partner with application development / owners to ensure applications are secure, available and provide data integrity
  • Bachelor Degree in IT, Engineering or related fields
  • The successful applicant is most likely to be a high achieving graduate with a solid degree in a numerate subject (e.g. mathematics, engineering, computing science) and keen to develop a career in a world class investment bank with an intimate exposure to a front office environment
  • Significant experience in supporting trading environments –algorithmic trading, smart order routing, low-latency trading, exchange connectivity
  • Good working knowledge of FIX protocol
  • Excellent incident management skills with an ability to operate under pressure and co-ordinate resources effectively, identifying a path to resolution
  • Drives best practices and identifies potential areas of improvement
  • MS SQL Skills (T-SQL, DTS/SSIS)
  • Experience in real time monitoring systems (geneos active console)
70

Myriad Production Support Analyst Resume Examples & Samples

  • Ensure completeness and accuracy of risk data in the Global Credit Risk system of the Investment bank including: trade information, positions, collateral and potential exposure calculations through variety of feeds from front/back office divisions. Develop feed specifications for new products scoped to be included in credit, market or ops risk system
  • Design solutions to feed the exposure/trades/position data into Risk System from other data sources
  • Liase with respective IT team to get the change implemented and tested
  • Liase with CRM/MRM/ORM and Methodology to get the project requirements
  • Collaborative and be prepared to engage people from other locations and units on managing business requests and initiatives
  • Good team player and experience in leading fairly large teams
  • Effective communicator, independent thinking and self-starter with hands-on and proactive approach
71

Production Support Analyst Resume Examples & Samples

  • Proficient in Microsoft Word, Excel, PowerPoint, and Access
  • Knowledgeable in Microsoft client and server-side technologies
  • High level of business acumen and quick thinking; effective decision making
  • Work proactively with a minimal level of supervision
  • Organizational skills / Problem solving / Ability to multitask
  • Customer management skills
  • Prioritize job requirements
  • Bachelor's degree in business, computer science, mathematics or related field preferred
  • Zero years of experience in programming or testing
  • Experience working in a student employment program or related experience
  • Experience working with appropriate programming languages, operating systems and software, Excel
  • Experience working with relational databases to facilitate programming software
  • Basic programming skills
72

Mainframe Production Support Analyst Resume Examples & Samples

  • Production Support (Application Services Delivery)
  • Technology Infrastructure Architecture and Engineering
  • Mainframe technology
  • Application Tuning
  • Problem Resolution
  • Rapid Response
  • Remediation of Information Risk Gaps within PB applications
  • Support upgrades to the mainframe by performing weekend tech checkouts
  • Perform Business Continuity testing
  • Create and contribute to technical documentation
  • 7 + years of work experience of Mainframe application development work
  • 7 + years of work experience with COBOL, CICS, DB2, JCL, VSAM, Ezetrieve, Changeman, Abendaid, Fileaid and other support technologies
  • 3 + years of work experience with systems support and debugging
  • Knowledge of AS400 , a plus
  • Knowledge of Sybase, a plus
  • Strong interpersonal relationship and communication skills
  • Ability to multi-task/change focus quickly
  • The ability to solve problems independently
  • Strong verbal and written communication ability
  • Knowledge of Financial Services Industry
73

Senior Production Support Analyst Resume Examples & Samples

  • 2nd level technical support in a server-based environment
  • Understand switching systems and their business impact
  • Independently resolve problems of moderate complexity for multiple services and applications
  • Make knowledgeable and responsible decisions on routine and non-routine issues
  • Identify, analyze for resolution, and document findings. Escalate findings to senior staff or management
  • Perform network / system troubleshooting and transaction research to analyze and resolve endpoint problems in both the test and production environment
  • Understand customer needs, business requirements, and priorities
  • Able to operate in complex, highly-secure, and highly-available, operations environments and interact with support groups required to maintain those environments
  • 5+ years of work experience on a 2nd level technical support operations team. Typically requires experience in a support role for financial or information services
  • Proficiency with troubleshooting and resolving complex technical issues related to server-based applications
  • Intermediate UNIX / LINUX, Network, TCP/IP, ISO8583, and TPF processing experience
  • Proficiency in client-server networking
  • Excellent verbal, written, presentation and interpersonal skills are required
74

Production Support Analyst Resume Examples & Samples

  • Summit (Mainly)
  • Calypso (Secondary)
  • Others
  • Support the different applications, intraday and overnight perimeters
  • Provide second level support following user requests or level 1 escalation
  • Follow all the guidelines and procedure within Production Support (10 deadly sins…)
  • Improve the environment by correcting failures, automating and optimizing
  • Respond to potential problems by following the technical bibles, in order to ensure the best quality of service at all times
  • Enrich monitoring tools recommended by the Group. (Geneos)
  • Contribute to the technical bibles for each application
  • Implement changes after considering their impact and thinking of the best way to deliver them
  • Track incidents by using a global logging system, and own these incidents until closed
  • Assist developers with their queries
  • 3 – 5 years experience supporting a risk/pnl system
  • You worked on Summit or Calypso
  • You are at ease talking to FO, MO, BO users
  • You don’t need documentation to create an sql query
  • You are a multi tasker and you can work under great pressure
  • You can stand in front of developers to act as the door keeper of production
  • You are familiar with BMC ControlM
  • Other Fixed Income application knowledge is a plus
75

Production Support Analyst Resume Examples & Samples

  • Codes, tests, debugs, implements, and documents basic programs. Assists in the modification of company products and/or customer/internal systems to meet the needs of the client and/or end-user
  • Assists in the research and analysis of existing systems and program requirements; assists in preparing documentation to change existing programs. Performs data analysis to support internal and external project needs
  • Designs basic programs for projects or enhancements to existing programs
  • Writes specifications for programs of low to moderate complexity
  • Assists in resolving routine production support problems
  • Assists in the completion of unit testing by preparing test data, running tests and evaluating results. Develops screen tests and debugging problems. Develops test plans to verify logic of new or modified programs
  • Creates basic documentation in work assignments such as program code
  • Conducts routine quality assurance activities such as peer reviews
76

Production Support Analyst Resume Examples & Samples

  • 5+ years of Application Development work experience throughout the entire project lifecycle
  • 5+ years Application Production Support
  • Experience with log analysis and monitoring tools such as SPLUNK, DynaTrace, Opnet
  • Knowledge of queue technologies, such as MQ/JMS
  • Strong XML technology experience (XSD, XPath, XQuery, XSLT, etc.)
  • Capable to execute and deliver on a multitude of concurrent initiatives in a dynamic environment – Strategic, Tactical, and BAU/Risk/Production
  • Expert Communication Skills at all personnel levels; especially senior stakeholders across business, technology, and infrastructure teams
77

Specialist Application Production Support Analyst Resume Examples & Samples

  • Coordinate production support incident response with vendor technology and bank technology and operations services teams
  • Responsible for defining and Implementing enhanced controls and standards for change management, incident and problem management
  • Perform and manage change, incident and problem processes, working closely with a variety of bank technology and business groups
  • Evaluate submitted root cause analysis and identify improvements, follow-up with vendors to prevent incidents, improve application stability and availability
  • Establish metrics for monitoring system health and integration with Digital Pulse
  • Work with Application manager and bank TPMs (Technology Project Managers) to coordinate with FIS/SG activities and information sharing across projects
  • Coordinate testing across business groups and vendors on implementation of these projects
  • Performs Disaster Recovery planning and testing, coordinating with other bank areas
  • Manages and oversees end to end project management activities such as project reporting, project planning, issue / risk identification and tracking, scope management, estimation, client management, relationship management and other project documentation preparation for projects of medium business complexity (involving multiple systems interfaces that are highly visible to the organization)
  • Contributes to vendor and client relations to ensure that service expectations are developed and met
  • Maintains regular contact with internal clients and reports on project progress and accomplishments
  • Serves as a liaison between clients and internal technical groups to ensure delivery of projects on time, within budget, and to specification
78

Core Components & Architecture Production Support Analyst Resume Examples & Samples

  • 24x6 monitoring of batch jobs for various applications in Operations Technology
  • Troubleshoot environment, data control and operational issues
  • Automate and streamline process using scripts, scheduling and automation tools
  • Liaise with other application support teams and internal/external business and technical partners
  • Provide ad hoc and on-demand reports
  • Lead problem resolution and conduct root cause analysis and establish processes that will help incident prevention
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis,
  • The candidate must have 5+ years of hands-on Production Support experience
  • Strong Oracle skills (SQL/PL-SQL) and Unix skills
  • Experience with Informatica ETL, Control M is required
  • Ability to multi-task and effectively prioritize in a highly dynamic work environment
  • Nice to haves - Shell Script, Perl, VBA, Java, Business Objects, SOAP, Experience in Financial Services
79

ETL Production Support Analyst Resume Examples & Samples

  • You will be responsible for on-call support of the daily and other scheduled ETL Processes executed 24x7 using Informatica ETL tool & Cisco Tidal job scheduler
  • Assist in application performance optimization by working with developers, DBAs, End users and system support personnel
  • Manage and support technical changes being implemented into the environment
  • Maintain Ericsson standards for application and workflows implementations and service
  • Increase application reliability and availability through process improvement
  • Helpdesk tickets resolution and communication to End users
  • A college or university degree in Computer Science or related experience
  • 3-5 years’ experience with Informatica (v.9 desired)
  • 3-5 years’ experience with Oracle (v.12g preferred)
  • 3-5 years’ experience with Enterprise-class Workload Automation tool. Cisco Tidal preferred
  • Advanced workflow job process design and management
  • Knowledge of Methodologies and Processes
  • Must be self-motivated and able to work both independently and with others
  • ITIL Foundation certification desired
80

Gim-global Operations Production Support Analyst Resume Examples & Samples

  • 24x5 monitoring of batch jobs for various applications in Operations Technology
  • Participates in the Incident and Problem Management processes as a resolver accountable for root cause analysis,
  • The candidate must have 8+ years of hands-on Production Support experience
  • Experience with Informatica ETL, Control M/Autosys preferred
  • End-to-end owner on resolving of issues
  • Nice to haves - Shell Script, Perl, Java, Business Objects, Experience in Financial Services, Knowledge of one
81

Developer / Production Support Analyst Resume Examples & Samples

  • Developing a comprehensive understanding of the core functionality offered including the migration, integration and scheduling tools
  • Working with business and system analyst(s) in defining the business requirements, determining scope, estimating the effort, and determining duration
  • Translating business requirements and functional designs into a technical design documents
  • Developing and managing application code, user interface, and third-party integration components for the core product offering Workbrain delivered and Java tools
  • Conducting unit and system testing and adhere to predefined quality assurance standards
  • Maintaining consistent delivery of Workforce EmpCenter and other supported applications throughout the product suite by adherence to rigorous code development standards and the architecture framework, and by following the requirements of the project management methodology for project participation (providing timely, regular updates, etc.)
  • Troubleshooting issues as part of a global virtual team providing 24x7 production support
  • Provide subject matter expertise to client, client team, shared services, and supporting services
  • 3+ years of production support experience
  • Hands on Server side JavaScript experience
  • SQL/ PL-SQL experience
  • Strong team player with excellent written and verbal communication and relation management skills
  • Experience in analysis, documentation and functional testing
  • Ability to communicate technical problems to a non-technical audience and HA leadership team is highly desirable
  • Time and Attendance domain experience including implementation and configuration of Time and Attendance systems. Preference is experience with Workforce EmpCenter Software, but other applicable experience (Kronos, Workbrain, etc.) acceptable
  • Business Object BI Reporting (Workforce Performance) development experience
  • HRIS Application Support experience
  • Hands-on Workforce EmpCenter v 8.x and 9.x Time and Attendance configuration and development experience
  • Support/configuration of time clock readers (Virtual/Physical)
  • Experience with WebSphere/Tomcat preferred
  • Experience with iterative or agile software development methodologies
82

Production Support Analyst Resume Examples & Samples

  • Investigate and Diagnose technical problems for Client applications and Aon hosted interfaces
  • Verify ongoing updates to the UPoint Portal and Employee Central HR system
  • Support Disaster Recovery and Monthly Maintenance window process for the client team
  • Responsible for translating business needs into formal and clearly. documented business requirements so that they can be used as input for system design
  • Act as a subject matter expert for the service and provide guidance to resolve detailed system-related issues
  • Analyze, identify root cause and solution data or system related defects
  • Take a strong lead in working the client teams on areas of improvement and develop solutions
  • Develop and coordinate application enhancements and bug fixes with offshore developers and testing resources
  • Develop and manage application code, user interface, and third-party integration components
  • 3+ years in a Application/Interface debugging and troubleshooting role
  • Experience with JavaScript
  • In-depth SQL skills
  • Experience with other software development disciplines (e.g., testing, development) for Web-based applications and batch interfaces
  • Self-starter with ability to operate under minimum supervision from Development and Production Support Leads
  • Strong team player with excellent written and verbal communication
  • Ability to communicate technical problems to a non-technical audience
  • Strong analytical skills in troubleshooting issues as part of a global virtual team providing 24x7 production support
  • Knowledge of SQL performance tuning
  • Liferay experience
  • Oracle experience
  • Experience in interacting with infrastructure support resources during joint troubleshooting sessions
  • Experience working with HRIS - employee facing/driven systems (that is a BIG plus)
83

Production Support Analyst Resume Examples & Samples

  • Technical expertise on multiple application platforms is a plus
  • Ensure timely Monitoring and Resolving of problem tickets
  • Ability to learn and apply new technologies quickly. Eagerness to learn new things
  • Strong focus on continual service improvement. Continually analyze incoming requests and determine potential efficiencies
  • Providing transparency to users on issue status on a daily basis
  • Liaising with other operate teams and the application development teams in order to resolve issues being reported
  • Extract metrics analysis using data from ticket tracking system and review trends being encountered in the environment
  • Train on and understand changes being implemented across Market and Credit Risk application suite
  • Contribute to centrally stored documentation on new issue resolution steps
  • Analyze, configure, and execute impact runs using Monte Carlo simulation methods. Manage distributed computing farms to deliver results requested
  • Must have 5 – 8 years experience in a product Support environment
  • Strong interest in client interaction and possess outstanding verbal and written communication skills
  • Must be able to work well under pressure on teams in a demanding environment
  • Good working knowledge of customer support principles
  • Knowledge of UNIX/Solaris and basic administration skills
  • Knowledge of Database - Oracle/Sybase
  • Good understanding of the infrastructure and basic tuning/troubleshooting skills
  • Strong use of SQL is a must, Data and database investigation is frequently required
  • Good knowledge of investment banking and risk management practices. Understanding of credit and market risk assessment a plus
  • Strong verbal and written communication skills and sense of urgency, accountability, and ownership
84

Production Support Analyst Resume Examples & Samples

  • To work as strong team player in Incident management, user communication, release management, crisis management
  • Application knowledge of compliance and regulatory applications like Actimize, Blue Sheet, LOPR and mail Surveillance
  • Unix/Linux skills including Shell/Perl scripting is required
  • Database � SQL/Sybase/Oracle is required
  • Basic knowledge of programming languages � JAVA
  • Knowledge of trade booking/settlements systems is a plus
85

Application Production Support Analyst Resume Examples & Samples

  • APS support for the Broadridge Impact, NYBOSS and MBSE applications
  • Settlements domain technical knowledge needed to help in resolving Application Production Support (APS) Issues
  • Define, track, and resolve production incidents working directly with APS team, Impact users, internal and external help desks (including Broadridge help desk)
  • Diagnose and troubleshoot Broadridge Impact application and NYBOSS developed intra-day and overnight batch processing issues
  • Support various internal and external interfaces to Impact and NYBOSS
  • Support Technical and Business Analysts in defining application production issues
  • Participate in technical analysis, requirements gathering, and user acceptance testing (UAT) for changes impacting APS domain
  • Participate in Disaster Recovery testing (DR) involving weekend and evening hours
  • Provide on-call support for overnight batch processing (1 week in 5)
  • Support changes to the production environments, often involving weekend and evening hours
  • Diagnose and troubleshoot Broadridge Impact application and internally developed intra-day and overnight batch processing issues
  • Work with development team and vendors to implement fixes and software upgrades to the application platforms
  • Support various internal and external interfaces to Fixed Income clearance and settlement system
  • Direct contribution to BNP Paribas operational permanent control framework
  • Previous experience in an application support environment
  • Knowledge of Back Office Settlement systems (settlements, confirmations, accounting etc) and operational procedures is a plus
  • Experience with Showcase query product is a plus
  • Knowledge of Broadridge ICI/Impact data model is a plus
  • Basic knowledge of UNIX is a plus
  • Use of industry standard tools (Service Now/ITSM, Jira) is a plus
86

Oracle BRM Production Support Analyst Resume Examples & Samples

  • This role will be performing Tier 2 support for the Oracle BRM Suite as well as the ITIL process
  • Experience in Oracle BRM – ‘Oracle Billing and Revenue Management Application&#8217
  • 4-6 years (BRM Implementation Experience – Technical)
  • Exposure working on ETL / API’s / Reporting skills and working on large volumes of data
  • Strong technical leader able to drive response teams in addressing high severity incidents to resolution following established processes
  • BRM Implementation Experience – Technical
  • Experience in Business Process Consulting, problem definition, Architecture/​Design/​Detailing of Processes
  • Good understanding and experience in technical areas such as C, C+​+​.Java, Unix, Weblogic, ESB, SOA,
  • Experience with Oracle RDBMS
  • Experience with real-time and batch rating
  • Hands on experience in developing batch processes, algorithms, Zones, UIs
  • Exposure working on ETL /​ API’s /​ Reporting skills and working on large volumes of data
  • BA/BS degree in Computer Science or Business, or equivalent professional education/experience
  • 4+ years’ experience in gathering and writing detailed business/functional requirements and test scenarios based upon customer needs
  • SQL, relational database query tools desired
  • Knowledge of the software development life cycle
  • Exposure to a formal Project Management methodology
  • Issues identification and resolution
  • Ability to collaborate with internal and external teams
  • Excellent communication skills; verbal, written, presentation
  • Detail oriented with excellent time management and organizational skills to meet critical deadlines
  • Ability to effectively communicate with coworkers, peers, and management through written and verbal communication
  • Ability to communicate with customers, internal departments, and other outside parties in a professional manner
  • Ability to communicate effectively with business analysts, developers, and quality assurance staff in the resolution of technical problems
87

Production Support Analyst Resume Examples & Samples

  • As a member of a team, conduct software component installation and monitoring within a 24/7 Production Environment
  • Analyst and recommend requirements and improvements of current application and systems platforms
  • Maintain and create documentation via an internal Wiki which details aspects of the NetSpend processing environment
  • Follow strict procedural information to affect Application and OS patching
  • Participate in 1st level 7x24x365 support for mission-critical server systems; there will be a need to periodically carry an on-call pager within an 8-week rotation (1 week on, 7 weeks off)
  • Familiarity with working within an Enterprise level of Linux and Windows
  • Must be detail oriented and able to maintain quality during procedural activities
  • Ability to adhere to NetSpend procedures for data handling
  • Able to effectively navigate and effect change within a Unix shell environment
  • Ability to execute pre-existing SQL scripts to query and modify data within a database preferred
  • Must possess basic conceptual understanding of processing and health checking within a Linux or Windows operations system environment
  • Ability to follow precise instructions to affect systems changes and/or testing
  • Willingness to learn and improve upon current procedural operations
88

Infrastructure Ops & Production Support Analyst Resume Examples & Samples

  • Monitors and supports multiple technology domains/platforms through the use of monitoring tools and applications
  • Identifies, diagnoses and resolves system alerts and time sensitive events that could impact system availability leveraging an escalation path when appropriate
  • Addresses work requests in accordance with established service level commitments
  • Adjusts workloads of the operating environment to provide optimum resources to applications, system jobs and testing
  • Responds to system failures and works with support or vendor teams to minimize business impact
  • Writes and maintains documentation for the IOPS organization
  • Trains and mentors staff and IT project teams providing guidance and consultation as required
  • Administers systems by actively managing patching, routine maintenance and backups to include the scheduling and execution of related tasks
  • Participates in all meetings related to change, incident or problem management
  • Identifies performance issues and trends impacting system availability or expected behavior and work to incorporate them into the problem management process
  • Identifies opportunities for improvement and participate in projects to enhance the operation
  • Undergraduate degree in a related field or the equivalent combination of training and experience
  • Three years general business experience, including one year LAN Administrator or Tier II experience in technical specialty
  • Good analysis and problem solving skills
  • Working knowledge of the following practices and concepts: Service level agreements, technical standards and deliverables, event triage and troubleshooting techniques, log files, network protocols
  • Working knowledge of multiple IT platforms: AS/400, IBM mainframe, distributed systems, OS/390
  • Working knowledge of current versions of the following products: Microsoft Office Suite, Visio
89

Production Support Analyst Resume Examples & Samples

  • Monitor Production Support Service Request queue for submissions in scope of incident management team
  • Strong written and verbal skills communication skills
  • Ability to write non-technical and technical Root Cause Analysis documents
  • Excellent customer service skills
  • Excellent Ability to prioritize work load and consistently meet deadlines
  • Knowledge of ITIL foundation
  • Ability to work in fast-paced environment
90

Production Support Analyst Resume Examples & Samples

  • Responsible for the maintenance and administration of application and server resources. Provide analysis, evaluation and support of the environment operation, which includes monitoring systems, resources, applications and users to ensure maximum system availability
  • Provide both order-of-magnitude and detailed estimates for software development activities and artifacts. Develop and refine estimating models based on previous project actuals and trends to improve accuracy of estimates
  • Perform troubleshooting and debugging of Information Technology systems and products to improve performance of products. Partner with business partners and develop teams to identify and implement process to provide technical operations and testing of applications
  • Follow good documentation practices, including producing and managing formal artifacts as well as writing clean, readable standards-compliant code and unit tests. Serve as primary or backup contact to define non-functional specifications and contribute/drive to application/system design for supportability, maintainability and reliability aspects
  • Function as the support analyst – troubleshoots, debugs and isolates root-cause problems in production for assigned products to ensure application developers and testing teams are efficiently and effectively supported. Understand user issues, identify and drive to resolution, communicate continuously and clearly
  • Supervise project teams in a matrix environment. Monitor milestone and project status. Partner with internal and external consultants
  • Bachelor’s Degree in Computer Science, Information Systems or equivalent work experience in similar work environment
  • Minimum 5+ years of IT work experience focused in production support
  • 5 years of experience (minimum) as a database administrator with DB2 UDB LUW Data Warehouse Enterprise Edition within an AIX operating environment
  • Demonstrated knowledge of design, implementation, and management of Oracle 8i and 9i, and supporting external customers with the following technologies: IBM Mainframe, MQ Series, Vitria Businessware, Sun/Solaris, Oracle, DB2. Provide server administration support for Microsoft Windows 2000, 2003, Microsoft Active Directory and Microsoft Exchange 2003, 2007
  • Experience as a team member on project teams in a cross functional environment
  • Strong team-oriented interpersonal and communication skills to cultivate positive working relationships
  • Demonstrated professional written, verbal and listening communications skills
  • Ability to communicate effectively with Plan management at all levels of the organization
  • Demonstrated experience within a customer-focused environment
  • Understands company goals and practices and applies them when resolving a variety of problems
91

Clinical Data Production Support Analyst Resume Examples & Samples

  • Gather and analyze data in support of business requests, proposed projects, and system requirements
  • Support, research, troubleshoot and serve as resource/SME for questions from stakeholders and data users
  • Identify and analyze applicable source data (e.g. internal/external data feeds, systems, database, “sources of truth”)
  • Identify, develop and document testing strategies and success factors
  • Analyze data gathered and design potential solutions for integration
  • Collaborate with business partners to ensure data standardization (e.g., enterprise standards)
  • Identify, collect and communicate information on issues related to the system, reports, or procedures, and manage resolution to the issues
  • Check quality of program, reports, and findings before delivery
  • Support, recommend and document testing strategies and success factors for testing
  • Contribute with identifying and investigating new data warehousing strategies to meet emerging business needs
  • Contribute with reviews, analysis and creation of project estimates, timelines, dependencies and deliverables to ensure achievement of project goals
  • Support end user tool deployment, provisioning of data, and end users access setup and maintenance
  • Ensure compliance with enterprise Information Management standards and processes (e.g., data release governance, security, archiving, data quality, etc.) and provide feedback as appropriate
  • Work with minimal guidance; seek guidance on only the most complex tasks
  • 1 + year of professional experience with SSIS
  • 1 + year of professional experience integrating data from large relational databases and data warehouses
  • 1+ year of professional experience writing advanced programming in SQL and Visual Studio (C#, ASP.NET)
  • Professional experience researching and troubleshooting data issues (Preferably Clinical Data)
  • Professional experience determining root cause for data issues including tie back to data source
  • UnitedHealth Group or subsidiary work experience
  • Understanding healthcare insurance industry (preferably clinical)
  • Professional experience researching and troubleshooting Clinical Data issues
  • Professional experience with SSRS
  • Production Operations experience
  • Quality Assurance and Testing experience
  • Knowledge of Health Practices (Non-ACOs and ACOs) Population Health Management methods
  • Knowledge of UHG claim data across (E&I, M&R and C&S)
  • Working knowledge of any of the following internal systems: ICUE, UGAP/UDW, Galaxy, CareOne, V360, Fin360, NDB, CDB, TOPS, COSMOS, CSP Facets, or Linx
92

eFX Production Support Analyst Resume Examples & Samples

  • This role involves extensive face-to-face, telephone and email interaction with the business (External users, Traders and Salespeople) and business support staff, i.e. Business Management, Middle Office, Back Office and Compliance etc
  • Interaction with various application development teams to ensure proper delivery of new applications, upgradeseleases and to maintain a high-level of on-going support for all production applications
  • Ability to apply problem solving skills prior to escalation to another team
  • Minimum 3 years� experience in trade floor Production Support
  • Able to navigate in UNIX and Windows proficently, reading and understanding the UNIX file system
  • A good understanding ITIL practices
  • Able to handle a fast paced trading environment
93

Mainframe Production Support Analyst Resume Examples & Samples

  • This is a position for a Production Support mainframe analyst to perform the following
  • Maintain a strategic portfolio of FST applications including FST-MPA, FST-FVA, FST-MCA
  • Proactively monitor application performance and research root causes of performance deviations
  • Perform analysis on customer requests and maintain proper communication with the customers
  • Manage strict client security/controls requirements for sensitive/confidential financial data across portfolio: includes support of ACR, SCRP and MCRP input to business as necessary
  • Strong knowledge of Unix and Mainframe technologies
  • Experience in Customer Support operations - customer satisfaction is a primary focus
  • Ability to translate technical details into business-like language combined with good written and verbal communications skills
  • Adaptive to a flexible work schedule
  • 4+ Year experience in working with applications on the distributed platforms
  • Knowledge of most common Unix commands, familiarity with REXX and FTP
  • Understanding of client Security and Control policies
94

Lead Mainframe Production Support Analyst Resume Examples & Samples

  • This is a position for a Production Support lead to perform the following
  • Lead a global team of 6-8 people while maintain a strategic portfolio of FST applications including FST-MPA, FST-FVA, FST-MCA
  • Ensure that availability, integrity, and confidentiality of the existing production applications meet customer expectations and are in within the established CSF and CTQ metrics
  • Resolve incidents, manage changes and monitor change implementation in Production environment
  • Collaborate closely with Operations Support staff and Applications SMEs to work through the technical aspects of the application support activities
  • Strong knowledge of Oracle, Unix and ETL technologies
  • Working knowledge of client Security and Controls policies and practices
  • Experience using the client’s design and development processes, standards and tools
  • Strong depth of technical capabilities across various operating systems, development languages/tools and infrastructures
  • Ability to understand Business processes and work with a variety of business partners at various levels of management
  • Perform at an extremely high level of technical competence and maturity
  • Team-oriented and highly motivated
  • 4+ year experience with IBM TSO-ISPF and JCL, COBOL, IBM utilities such as SYNCSORT and IEBGENER
  • Basic familiarity with DB2 and IMS
  • Prior work with the FST suite of applications
  • Understanding of Ford Security and Control policies Candidate will learn support processes across a global finance and accounting application with distributed computing and relational databases
95

Production Support Analyst Resume Examples & Samples

  • Experience in computer operations
  • Strong attention to detail and routine tasks and checklists is essential
  • Experience with FTP and secure FTP
  • Expertise in creating and running batch files and basic SQL scripts
  • Experience with SQL Server 2005/2008 or other RDBMS preferred
96

CP Teamcenter Lead Production Support Analyst Resume Examples & Samples

  • Apply Incident Management and Problem Management ITSM processes (includes development team and vendor participation) using the corporate tool (Service Desk), and implement required changes for its efficient usage
  • Drive improvements to core C3P product and emerging Problem Management process via metrics, analysis, and collaboration with other teams
  • Apply and develop Project Management skills Interface Globally to resolve operational problems, interacting with business, BIT, development, application support, vendors , infrastructure, server hosting, database and storage teams
  • Acquire a detailed knowledge of C3P tools and processes and their application within Product Development
  • 5+ years’ experience in IT/Product Life Cycle Management
  • Master’s Degree in Engineering
  • Strong background in TeamCenter
  • Understanding of ITIL/ITMS principles
  • Innovative analytical problem solving abilities
  • Strong personal interaction capabilities
  • Team Leadership experience/potential
  • Experience/Familiarity with Product Development / Manufacturing concepts and processes
  • 2+ years’ experience working with Ford Motor Company
97

Senior Production Support Analyst Resume Examples & Samples

  • Manage, support and maintain production support and services of various applications and different infrastructure environment with minimal guidance
  • Monitor alerts, server health, application services and ensure 24x7 availability of the production environment
  • Perform Problem determination, coordinate with various teams and raise incident for all issues, analyze root cause and assist in efficient resolution of all production issues
  • Act as technical lead for all Medium, High and Very High complexity projects. Coordinate for releases, failover testing, patching activities etc
  • Provide operational requirements to the project team for process, business and capacity needs
  • Identify the operational process gaps upfront as part of the design and development of the projects and provide Preventive solutions
  • Leads and coordinates activities of application support and design development requirements and process documentation
  • Build and execute short / long-term roadmaps and get business buy-in. Migrating and modernizing legacy application environments to updated platforms
  • Conducts systems analysis of organizational needs and goals for the support and implementation of applications
  • Perform application optimization by working with developers, customers and system support personnel. Increase; application reliability and availability through process improvement
  • Identify possible integration constraints in relation to other IT systems and dependences
  • Provide optimization recommendations through historical analysis and forth coming projects. Extends awareness of risks associated with application development potential
  • Bachelor’s Degree required (technology discipline preferred) or less education combined with relevant experience
  • Minimum 5-6 years equivalent experience in ITIL, Operations support , product and software development
  • Must be familiar with Waterfall and Agile Development methodologies
  • Experience in managing and supporting multilayer and complex system and applications
  • Experience in creating and executing test cases for Integration testing
  • Experience in preparing Documents for methods and procedures
  • Knowledge of networking (TCP/IP, Firewall rules) and UNIX\WINDOWS servers and infrastructure environment. knowledge in SAN and NAS
  • Knowledge of VCE Vblock Systems Administration and Management – Good to have
  • Having a good understanding of virtualisation technologies i.e. VMware Infrastructure
  • Ability to work independent and to think out of box to support different technical and environmental related issues
  • Ability to perform multitasks within strict deadlines, knowledge of file transfer technology (Globalescape\MFT), scripting and UNIX environment
  • Strong knowledge in IT Service Management and ITIL best practices
  • Maintain Rogers standards for application and workflows; implementations and service
98

Application Production Support Analyst E Solution Resume Examples & Samples

  • Day-to-day management of production: monitoring, capacity management, problem resolution activities, change management
  • Responsible for efficient resolution of issues to minimize impact to clients and internal users including liaising with end users, team members, management, vendors, other internal IT teams.
  • Assist in the development, design and implementation of technical support systems
  • Perform activities related to implementation and rollout for upgrades of existing services
  • Work closely with development teams, business analysts, architects, all infrastructure teams to design and setup new systems, improve existing platforms (resilience, high availability, performance, low-latency...)
  • Coordinate and organize changes with external vendors, markets, ECNs
  • Plan, schedule, implement and document the change activities
  • Strong all-around IT background and proven experience in electronic trading markets on similar environments
  • Strong understanding of Microsoft operating systems and IIS application servers to be able to tune operating systems platforms for optimum performance
  • Basic knowledge of Linux to be able to troubleshoot operating systems
  • Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools
  • Good network and firewall infrastructure understanding
  • Good understanding on web technologies
  • Proven project management skills to deliver medium scale projects
  • Ability to analyses network captures
99

Production Support Analyst Resume Examples & Samples

  • 1 Year Contract position
  • 1 – 3 years of Franklin Templeton or equivalent Mutual Fund experience and domain knowledge with emphasis in Transfer Agency business transaction processing functions in an AS400 environment
  • Investment Funds Operations course - Preferred
  • Canadian Securities course – Preferred
  • Knowledge and understanding of Structured Query Language (SQL) and Business Objects Tools
  • Excellent organizational and time management skills to manage multiple tasks effectively in a fast placed environment with short deadlines
  • Good understanding of business risk analysis of Transfer Agency system supported functions
  • Good understanding of logic and functional driven testing concepts, methodology and quality control
  • Good understanding of the Software Development Life Cycle (SDLC) testing concept and Summit-D methodology used by FTI
  • Ability to interact effectively and professionally with internal and external business partners
  • Good understanding of work flow and process flow diagramming - Preferred
  • Good working knowledge of MS products such as Excel, Word, Access, MS Project
  • Fundamental knowledge of project management process - Preferred
  • Ability to analyze production or system problems quickly and engage correct resources to resolve them
  • Ability to apply or recommend solutions to business partners to resolve production issue with little direction
  • Ability to analyze and present statistical analysis reports and makes recommendations to improve SLA for WL requests
100

Production Support Analyst Resume Examples & Samples

  • Installs, maintains and supports application source code and/or its components
  • Detects, diagnoses, and reports related problems
  • Analyzes and resolves incidents, problems, or known errors related to failures in application and supporting software components
  • Provides technical assistance to programming staff in the analysis of application software aborts and performance issues
  • Creates and maintains complete documentation relative to supporting all applications
  • Follows escalated procedures, when appropriate, to resolve incidents, problems or known errors in a timely manner
  • Provides internal communications related to incidents, problems or known errors
  • Supports application specific disaster recovery activities, including development and maintenance of documentation
  • Conducts production support validations
  • Provides standardized operational reporting metrics
  • Monitors and maintains system availability, capacity and performance for products based on defined service levels
  • Maintains and ensures audit items are accounted for (SOC1 & SOX)
  • Participates in change management reviews, confirmation of changes implemented and validate associated documentation
  • Associate’s degree or Bachelor’s degree or the equivalent combination of education, training or work experience
  • 2+ years of experience in a Production Technical support role or any Technical Support experience
  • Experience with researching technical issues and following up
  • Communicates ideas both verbally and in written form in a clear, concise and professional manner to all appropriate audiences including executive level
  • Skill in basic diagnostic techniques and corrective actions to resolve day-to-day problems
  • Ability to demonstrate interpersonal and team building skills and manage conflict
  • Ability to analyze and solve problems using learned techniques and tools including escalation practices
  • Skilled use of Microsoft Office package and related software applications is required
  • General business skills, industry knowledge and planning skills
  • Strong analytical, statistical and problem solving skills
  • Knowledge of software development lifecycle (SDLC) methodologies and integrated controls
101

Production Support Analyst Resume Examples & Samples

  • Basic knowledge of ITIL framework - Incident Management, Change Management and problem management
  • Provide production and non-production environment support for Business functions Applications. Responsibility to ensure stability, continuity and availability of the application, in addition to providing rapid response to incidents and escalated user queries
  • Provides monitoring of the environment, managing and tracking incidents and escalations
  • Communication and Reporting: Provide regular updates to key stakeholders and all levels. Participate in publishing Weekly, Monthly, Quarterly and Yearly Reports
  • Partner closely with Application Development, Testing team and upstream consumers and other L2/L3 teams
  • Troubleshoot and resolve user/helpdesk queries as per defined SLA
  • Identify proactive remedial strategies to prevent future system problems and to improve the quality of delivered systems
  • Basic understanding of Incident/Problem/Change and Release disciplines
  • Excellent team work
  • Production of high quality documentation
  • Good understanding of the internal and external environments required to deliver the IT solutions
  • Strong and proven results in Incident Management and other ITIL disciplines
  • Working knowledge of exchange traded derivatives and cleared OTC derivatives business processes
  • 2-4 years’ experience (Banking industry preferred) in IT industry
102

Production Support Analyst Resume Examples & Samples

  • Sound knowledge of ITIL framework - Incident Management, Change Management and problem management
  • Proven results in Incident/Problem/Change and Release disciplines
  • 3-5 years’ experience (Banking industry preferred) in IT industry
103

Production Support Analyst Resume Examples & Samples

  • Takes accountability for ownership and execution of all application related activities related to the day to day operations of the Banks production applications related to the individual Product area
  • Provide Shift summary detailing Incidents, pending actions , user queries, changes, SLA breaches
  • Ownership and prioritization of individual Incidents and ensuring the delivery of solutions in line with the Operational Level Agreements to deadlines and quality standards
  • Coaches inexperienced team members and provide support and direction to assist with career progression
  • Manage and own the successful handover of change into the support environment
  • Hands-on and should be able to work independently and if required guide team mates
  • Drive excellence through best practices in Application management support
  • Improve productivity, supportability and efficiency by automation of repeatable tasks using tools and scripting
  • Ensure smooth delivery for assigned Shifts
  • 5-8 years’ experience (Banking industry preferred) in IT industry
104

Senior Production Support Analyst Resume Examples & Samples

  • Provide Application and System support
  • 24/7 On-call on rotation basis along with other team member
  • Investigate and analyze application problems, including impact analysis of change on all systems and business areas in order to recommend appropriate solutions
  • Troubleshoot and come up with work-around solutions to ensure an uninterrupted production stream
  • Assist in defining software change plans, including scoping, scheduling and implementation
  • Writes new systems of moderate complexity, working with basic application designs and specifications, utilizing standard procedures and techniques
  • Designs and codes programs of moderate to high complexity, creates test transactions and runs tests, revises as necessary
  • Conducts systems analysis of organizational needs and goals for the development and implementation of application systems
  • Reviews release notes, relevant documentation and participates in code reviews
  • Provides application and user support, troubleshooting, application testing, system integration testing and post-implementation review of new/ changed applications
  • Completes unit and integration testing, ensuring adherence to standards and design specifications
  • Develops domain expertise in specific technical skills, tools, and techniques
  • Extends understanding of business and ITS strategies, drivers, and processes at the project to department level
  • Extends awareness of risks associated with application development potential impacts, incorporating risk planning and mitigation
105

Application Production Support Analyst Resume Examples & Samples

  • Prepare and coordinate communications to stakeholders
  • Escalate unresolved issues to appropriate team and personnel
  • Update user documentation and conducting training
  • 3-5 years experience in Production Support with a strong IT background & experience in application issue resolution
  • Pre-Implementation Production Support Analysis
  • High Level (3+ years) Unix expertise – navigation, scripting, command level
  • Ability to troubleshoot complex issues
  • Remedy, ServiceNow, or other ticketing system (ticket life cycle)
  • . Application release support experience
  • Unix
106

Production Support Analyst Resume Examples & Samples

  • 5+ years of relevant Unix, Java, and SQL experience working in a production support/L2 environment
  • Strong interpersonal and communication skills, and the ability to work independently or as part of a team
  • Client-facing/Customer-focused mindset
  • Focused self-starter, quick learner, and willingness to be flexible
  • A Bachelor’s Degree in Computer Science or related field
  • The ability to provide on-call support as needed
  • Prior experience working in the Healthcare industry is a plus!
107

Production Support Analyst Resume Examples & Samples

  • Monitor functional ID's and respond to requests in a timely manner
  • Provide first line Production Services support to Operations for batch enquiries. This may include on-call coverage where after hours support coverage is required
  • Liaise with other Command Center support and Service Delivery groups
  • Ensure all assigned problem and change records are resolved within defined guidelines
  • Ensure complex activities are managed using established project management methods/processes
  • Review and correct any Production Services procedures and processes that have resulted in an impact or possible impact to SLA
  • Perform, and provide technical support for scheduling and promotions covering standards, principles and use to customers, Systems area and Operations
  • Provide general housekeeping support for Production Services’ products, batch jobs and processes
  • Work with and towards standardized processes and tools
  • Perform Lodgement function where appropriate (ie. code and library promotion)
  • Gatekeeper of all the Batch Scheduling standards and ensure that they are followed as per client specifications and requirements
  • Requirement
  • Minimum 2 years IT experience in Operations and/or Technical Support role, willing to work night shift
  • Bachelor or above, major in computer science or engineering
  • Should have experience in mainframe and/or midrange environment, previous production control experience is preferred
  • English (Read/Write/Listen/Speak) : CET 4 or above with a good level of spoken English
  • This job requires candidate to communicate with oversea technical teams. clients, English will be used as working language
108

Data Quality Production Support Analyst Resume Examples & Samples

  • Facilitates and supports data cleansing activities
  • Ability to support & recommend Data Quality rules using IBM InfoSphere Information Analyzer and Quality Stage tools
  • Support Data Profiling Jobs on Sources such as Database tables and Flat files using IBM Information Analyzer
  • Execute Data Quality rules using IBM InfoSphere Information Analyzer
  • Strong critical thinking, decision making, troubleshooting and problem solving skills
  • Effective time management skills and attention to detail
  • Ability to support multiple projects, manage change and working in a fast-paced environment
  • Excellent verbal/written communication skills, including communicating technical issues to non-technical audience
  • Self-motivated, Inclination to learn new things and ability to adapt and change and make progress
  • At least 7 years experience within a total information technology (IT) environment
  • At least 5 years experience with design, development, automation, and support of applications to extract, transform, and load data
  • Minimum of 2 years of hands-on experience using data cleansing, Data Profiling tools such as IBM InfoSphere Information Analyzer, Quality Stage
  • Minimum of 3 years of experience with Relationship Databases
  • Experience working with HDFS, Hive tables
  • Minimum of 5 years of experience with Unix Shell scripting, ETL tool ( Informatica ) and SQL
  • Excellent technical, logical, analytical and problem-solving skills to provide insight on development and application support
  • Comprehensive understanding of the data quality process requirements, and its impact on business functions
  • Experience in working in multiple large data warehouses and dealing with or providing support for large datasets over an extended period of time
109

Senior Production Support Analyst Resume Examples & Samples

  • Learn and help others to adapt to new technologies
  • Volunteer expert knowledge and assistance to others
  • Provide prompt recovery and problem escalation for the exceptions, extrapolating and integrating information within defined boundaries, using multiple system management and problem management tools
  • Work closely with development groups, support groups, and vendors to coordinate special operations, and communicate/escalate problems as appropriate to meet assigned deadlines
  • Provide analytical support for the development and enhancement of system interfaces, and may develop or enhance those tools under high-level technical direction from more-senior staff
  • Assist in daily support of the systems/products assigned, through early detection and pursuit or changes in system responses or operation
  • Work closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery
  • Provide prompt, clear, and timely communications; log, coordinate, and communicate problems using standard problem management and escalation procedures
  • Change-manage and service requests including proper management, implementation of team changes and service requests, and proper creation, execution, documentation, and closure of tasks, changes, and requests
  • A university degree in Computer Science or a related field
  • 2–3 relevant certificates desired
  • 3+ years of Production Support experience
110

Production Support Analyst Resume Examples & Samples

  • 1) Work on Production issues and defects to provide timely diagnostics, recommendations and resolution
  • 2) Support software Release testing and provide production support sign off for new versions
  • 3) Understand the processing for a client, the underlying business rules and apply them to detect and troubleshoot issues
  • 4) Transition new institutional clients to the production support team as and when they are on boarded as new institutional adopting Client new institutional retirement applications
  • 5) Work with critical development, test and software vendor(s) on issues that need diagnostics, configuration or data changes and/or code fix
  • 6) Interface with other downstream application and business operations teams on issues and problems to manage business workflows
  • 7) Identify areas of improvement in processing files, implementing automation and monitoring and inspection of outputs and resulting data and client correspondence
  • At least 5 years of experience working in application Production Support environment
  • 5 plus years of hands on Unix experience. Ability to scan thru logs and troubleshoot issues
  • Experience with tools like Filezilla, SQL Developer, Putty
  • 3 plus or hand on experience of programming in Java. Fluent with Object oriented concepts
  • Experience with handling complex flat files, comparing and making changes to them
  • 5 plus years of Experience working in financial services industry and Retirement industry domain knowledge
  • Acumen to understand business logic and product offerings
  • Experience with Payroll processing
  • Experience with data handling and manipulation
  • Experience with Gentran or other file management systems
  • Good knowledge of MS Excel and Access
111

Production Support Analyst Resume Examples & Samples

  • Prepare offering materials for new or existing assignments and pursuits utilizing effective work planning capabilities
  • Assist with the preparation of presentation and pitch materials for new business pursuits
  • Read and review real estate documents (i.e. leases, environmental and engineering reports, appraisals, etc) and prepare abstract reports for clients and prospective clients
  • Review and analyze client’s quantitative portfolio data, legal documents and other materials as part of project due diligence process
  • 1 to 3 years of work experience in Finance or Real Estate
  • ARGUS valuations, financial analysis and market research experience
  • Self-motivating individual who is detail-oriented, has strong organizational skills, and the ability to work independently and within a team under deadlines
  • Outstanding computer orientation and proficiency with Excel, PowerPoint and Word software is required
112

Application Production Support Analyst Resume Examples & Samples

  • The ability to rationalize the impact of multiple concurrent issues/requests and prioritize work accordingly
  • An independent sense of motivation to continuously improve themselves and their environment
  • An intuitive problem solving ability which leads to solution alternatives that reflect the analyst’s diverse foundation of knowledge, skills and experiences
  • The confidence, focus, and adaptable communication style required to effectively coordinate restoration efforts for high-impact technology incidents
  • Operating systems: Solaris, Linux, Windows
  • Scripting languages: Unix Shell, Perl, Python
  • SQL (Intermediate level: multi-table joins, grouping results, etc...)
  • Grid computing and batch management
  • Well rounded understanding of infrastructure disciplines (network, server, storage, messaging)
  • First point of contact for business requests and reported impact (Business facing)
  • Monitoring and alerting of critical trading system environments (Core)
  • Release implementation and post-release testing (Core)
  • Build and maintain strong partnerships with business stakeholders, application development personnel, and infrastructure contacts (All)
  • Troubleshooting of complex systems issues (All)
  • Proactive identification and resolution of problem hotspots (All)
  • Development of tools and driving efficiency/stability improvements (All)
  • Accurate tracking of support effort to enable effective management reporting (All)
  • Enforcement of change management policy (All)
113

ETL Production Support Analyst Resume Examples & Samples

  • Responsible for on-call support of the daily and other scheduled ETL Processes executed 24x7 using SSIS ETL tool
  • Work with ETL developers and architects to determine future hardware needs
  • Bachelor's degree in Computer Science, Information Systems, or other equivalent degree equivalent work experience is required
  • 3-5 years' experience with SSIS
  • 3-5 years' experience with Oracle
  • 3-5 years' experience with SQL
  • 3-5 years' experience with Oracle PL/SQL
  • Solid troubleshooting/performance tuning knowledge
  • Experience working with team in multiple locations
  • Experience with EPIC Clarity and CDW data models
  • Experience with SAP Data Services
114

Oracle BRM Production Support Analyst Resume Examples & Samples

  • 6-8 years (BRM Implementation Experience – Technical)
  • Experience in Business Process Consulting, problem definition, Architecture/Design/Detailing of Processes
  • Good understanding and experience in technical areas such as C, C++.Java, Unix, Weblogic, ESB, SOA,
  • 5+ years’ experience in gathering and writing detailed business/functional requirements and test scenarios based upon customer needs
115

Production Support Analyst Resume Examples & Samples

  • Direct client interface,
  • Managing a network of third-party brokers,
  • Coordinating property information,
  • Valuation reviews,
  • Marketing material creation,
  • Analyzing data and producing monthly and ad-hoc reporting,
  • Facilitating negotiation discussions,
  • Tracking properties through the sales process,
  • Producing/reviewing sales contracts
  • Business degree from a four year accredited university
  • Committed interest in real estate
  • At least 2 years of related work experience
  • Strong financial/analytical skills
  • Highly developed verbal and written communication skills
  • Intellectual curiosity and experience using Excel, Word and PowerPoint
  • Interest and experience in rural markets or the timber industry would benefit the candidate
116

Production Support Analyst Resume Examples & Samples

  • ) Production Support experience within Java Development and Oracle Databases
  • ) Knowledge/experience with HPSM and/or ServiceNow as a ticketing tool within a Production Support environment
  • ) Excellent communication skills with the ability to manage the business along with the technical team for Production Support
  • Please know any contractor must have the ability to work on a W-2 basis as this is a Contract-to-Hire with no sponsorship offered after conversion
  • Solve unique and complex problems with broad impact on the business
  • Participate in the development of business strategy
  • Translate highly complex concepts in ways that can be understood by a variety of audiences
  • Influence senior leadership to adopt new ideas, products, and/or approaches
  • Deploy and maintain Applications/Systems
  • Provides direction to the resources that support the application/System
  • Participate in release management planning
  • Review escalated incident items and assigns to appropriate work group
  • Accountable for second level application support, coordinating the involvement of business and/or development resources in incident resolution as necessary
  • Support the Service Manager, who has the primary ownership of the application, to manage the health of the application, sets the overall direction and priorities of activities, and manage the application budget
117

Production Support Analyst Resume Examples & Samples

  • Interacts with peer groups, management and director level executives and other senior level executives as needed in delivering the objectives for the production operations unit assigned
  • Maintains effective relationships with core and extended program team members, peers, senior stakeholders and business managers
  • Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation’s overall standards and operations objectives
  • Resolves high level conflicts or program issues by making decisions or negotiating with affected senior management
  • Ensures monitoring alerts and systems events are assessed, prioritized, and managed
  • Manages client impacting incidents including business impact assessment, technical resolution, engagement, and communications
  • Ensures team complies with JPMC standards, regulations, and corporate requirements
  • Performs 1st and 2nd level support for application and platform incidents as needed
  • Ensures potential client impacting incidents are identified and remediated prior to client impact or remediated as soon as possible after issues arise
  • Builds and maintains strong relationships with JPMC technology teams and business partners to identify process improvement opportunities
  • Collaborates with JPMC technology teams and business partners to understand application functions and related downstream processing components
  • Drives continuous improvement of services and processes in order to increase platform stability and realize operational efficiencies
  • Participates in post incident reviews for client impacting incidents
  • Works with Change Management/ Release Managers on the evaluation of change events
  • Manages technical bridges and/or business bridges, as required, as well as uses knowledge of support organizations to minimize MTTR (Mean Time to Recover)
  • Supports or leads as needed Resiliency events (Disaster Recovery, Sustained Resiliency, etc.)
  • Assists in translating business requirements into proposed IT services & solutions
  • Develops and distributes performance metrics for core services and reporting for the unit
  • Designs & implements customer satisfaction surveys and measurements
  • Assures Operations Run Book and other knowledge management documents are up to date
  • Contributes to the evaluation, implementation, and ongoing maintenance of monitoring tools used
  • Provides technical and procedural training, coaching and guidance to support analysts
  • Assists manager in resolving high level conflicts or program issues by making decisions or negotiating with affected senior management
  • Ensures the project activities, as may be assigned, are completed within established time and budgets, and that objectives conform to corporation's overall standards and operations objectives
  • Serves as a backup to the manager’s when the manager is un-available, including any necessary interaction with senior managers
  • Drives development and adherence with Service Level Agreements (SLAs) for the unit
  • Coordinates completion of “Fire Drills” or other team practices that drive increased team capabilities and results
  • Oversees compliance with administrative practices and objectives
  • Creates working environments that supports cultural variability and utilization of global resources
  • Provides hands-on technical skill to resolve issues and improve processes
  • A strong application development background with a solid understanding of development methodologies
  • A strong application support background with client facing internet and back office applications
  • Understanding of the design and implementation of proactive monitoring and health checks
  • ITIL Incident management life cycle skills and experience
  • Knowledge of incident, problem management, ticket, change, and risk management processes and tools
  • Experience with setup and tuning of application monitoring tools (Dynatrace, Keynote, GENEOS, Tivoli, Splunk, OEM, or similar)
  • Experience supporting applications using the following technologies: Wintel, Linux, Sun OS, Mainframe, Oracle, SQL Server, DB2, Apache, Sterling Commerce Connect, FTP, SFTP
  • Strong SQL experience and strong O/S experience in Wintel/UNIX (both would be preferred)
  • Ability to influence and lead technical conversations with varied IT support groups
  • Able to make trusted and unbiased judgments
  • Experience understanding performance metrics
  • IT process design & implementation skills and experience
  • Ability to forecast IT Services based on business requirements and demand
  • Experience using a structured software development methodology in a large corporate or consulting environment
  • 2-3 years of Application Production Support Experience
  • Commercial Banking, Investment Banking or Treasury Services Product experience (recommended)
  • Minimum of 3 years relevant production support and incident management experience
118

Webstats Production Support Analyst Resume Examples & Samples

  • Advanced Skills in SQL tools-preferred, MS Excel, Access-preferred, Power Point
  • 2+ years working knowledge required in the following
  • Financial Services Call/Contact Center industry
  • Knowledge of various call/contact center solutions (Telephony, IVR, Scheduling, Call Recording, eMail & Correspondence, Reporting/MIS Tools, Customer Experience drivers)
  • Business analysis, reporting of business data, problem identification, resolution and root cause analysis
  • Data marts, data relationships, query techniques/strategies/optimization
  • Proven competency in writing requirements and designing reports
  • Ability to interpret and create functional usage mock-up and process flows
  • Presentation/communication/delivery skills- written and verbal
  • Effective project management and multi-task handling skills
  • Customer relationship and experience management
  • Team work contributing beyond core role and responsibilities
  • Minimum 2-3 years of process improvement experience
  • Ability to interact with all levels of management and business partners
  • Must have outstanding attention to detail and ability to learn complex processes that affect various functions and business units within Chase
119

Production Support Analyst Resume Examples & Samples

  • The successful candidate will possess solid hands-on technical and business knowledge with an emphasis on cash equities, portfolio /program trading and US / North American markets
  • She or He must also demonstrate a keen sense of urgency and initiative demanded in fast-paced trading floor environment
  • Along with sound technical concepts and deep understanding of trading systems, the candidate will demonstrate good teamwork, clear and decisive communication, client relationship skills and a proactive approach across the spectrum of production support competencies
  • Upward of 2 - 3 years relevant Production Support/Development on the equities floor
  • Solid understanding of basic financial market terms & concepts
  • Solid experience in SQL, Linux/Unix, Shell scripts, PERL/Python scripting and Release procedures and best practices
  • Ability to understand/explain/analyze trading flows, trading order blotters, interactions between trading systems
  • Knowledge and experience of interacting with trading system development teams to release and support system changes in dynamic environment
  • Good grasp of US/American /International equity markets, order types
  • Team player and collaborative working ways
  • An unbridled enthusiasm and desire to be the best in class
  • Unwillingness to accept status quo and a passion for driving continuous improvement
  • Must be motivated
120

Scra Production Support Analyst Resume Examples & Samples

  • Participate in planning sessions with process owners to create business requirements, process flows and test scripts for SCRA Operations
  • Complete all documentation related to the development requirements, test scripts, and implementation for all assigned projects
  • Lead and facilitate business validation requirements for Production Support
  • Assist in gathering supporting documentation for internal and external exam management requests
  • Create and submit Change Controls for changes needed to projects
  • Review existing reporting to identify potential unmet needs
  • Assist system users with workstation questions regarding functionality and reporting
  • Support ad-hoc requests and regularly scheduled reports and files
  • Identifies potential issues and processes gaps. Conducts research into variances from targets
  • Works collaboratively with team members across departments and staff areas
  • A track record demonstrating a high level of personal initiative, setting and achieving challenging goals
  • Be proactive in identifying problems or issues and have to the ability to think through solutions
  • Can leverage subject matter expert expertise in driving conversations and/or influencing decisions/direction with Business and Technology
  • Excellent and efficient skills using MS Excel and PowerPoint tools (absolutely required)
121

Application Production Support Analyst Almt Ccar & Risk Resume Examples & Samples

  • Conduct deeper analysis of issues requiring techno-functional knowledge for ALMT, CCAR & Risk applications (comprising of Triton, SAS and QlikView)
  • Perform issue investigation and resolution, planning, and release management for ALMT, CCAR & Risk applications
  • Provide primary functional issues resolution (requiring end user interaction) during regular US business hours
  • Liaise with IT work streams, Infrastructure and ISPL APS teams to resolve Production issues for ALMT, CCAR & Risk applications
  • Collate and prepare inputs for operational meetings related to Production for ALMT, CCAR & Risk work stream (e.g. weekly/bi-weekly production update meetings, change control meetings, production KPI/ metrics)
  • Incident management – business and technology communication, coordination and resolution of incidents, from external issues such as exchange problems to internal application bugs impacting the production environment
  • Release management – being the gatekeepers for the production environment, ensuring all change is understood and scheduled appropriately
  • Monitoring and continual service improvement of supported applications
  • Hands on usage of at least one or more RDBMS e.g. Oracle, DB2, Sybase, Teradata or SQL Server
  • Windows and UNIX (and GUI) application support, use of SQL for data gathering and reporting
  • Languages: Oracle SQL and PL/SQL, Shell Scripting, Perl
  • Tools and Utilities: TOAD, PUTTY, AUTOSYS, SQL LOADER
  • Knowledge of the SAS Platforms (SAS Modelling Workbench and SAS CPnM) and SAS analytical procedures including the Office Analytics, Visual Analytics, SAS Management Console
  • Qlikview expertise & hands-on development, deployment and support including end user dashboards, analyses & server side components
  • Experience in a financial institution IT Environment and good knowledge of financial industry and related products are required. Understanding the recent financial regulatory initiatives such as Basel II, Basel III, Dodd-Frank Act and CCAR is a plus
122

Application Production Support Analyst Data Services Resume Examples & Samples

  • Perform issue investigation and resolution, planning, and release management for Data Services (comprising of ETL, Oracle OFSAA, Informatica Data Quality, other PL/SQL databases and or Oracle DB)
  • Liaise with IT work streams, Infrastructure, business stakeholders and offshore APS teams to resolve production issues for Data Services
  • Problem management – Post incident review ensuring that the issue has been permanently resolved and what value add items can be completed to ensure the issue does not reoccur
  • Perform emergency deployments or provide hands-on application specific technical support for issues that are escalated from offshore
  • Collate and prepare inputs for Data Services Production related meetings (e.g. weekly/bi-weekly production update meetings, change control meetings, production KPI/ metrics)
  • Work with development teams and escalate technical issues requiring L3 support
  • 7-9 years’ experience in engineering, engineering support, or technical support environment
  • Strong technical background with Production Support experience in Oracle SQL, PL/SQL, ORACLE 12 and below, UNIX, Shell scripting
  • Experience of supporting Oracle based data management technologies
  • Experience and knowledge of ITSM processes, methodologies and tools
  • Prior customer-facing (internal or external) experience a must
  • Excellent knowledge on Informatica platform as a whole and the integration among different Informatica components and services
  • Operating Systems: UNIX, Windows, SOLARIS, Linux
  • Database: Oracle 12 and below
  • Web Technologies: JAVA HTML XML XSLT
  • Knowledge of Informatica ETL (Power Center), Data Quality and Data Warehouse model
  • Knowledge of Moody’s Risk Foundation Framework and Moody’s Discovery (Qlikview) is a plus
  • Bachelor’s degree or higher or equivalent combination of education and experience
123

Application Production Support Analyst Team Lead Finreg Resume Examples & Samples

  • Conduct deeper analysis of issues requiring techno-functional knowledge for FinReg applications (Hyperion, Axiom and OBIEE)
  • Perform issue investigation and resolution, planning, and release management for FinReg applications
  • Investigate application behavior with queries directly from the business
  • Perform emergency deployments or provide hands-on application specific technical support for issues that are escalated from ISPL
  • Liaise with IT work streams, Infrastructure and ISPL APS teams to resolve Production issues
  • Collate and prepare inputs for operational meetings related to Production for FinReg work stream (e.g. weekly/bi-weekly production update meetings, change control meetings, production KPI/ metrics)
  • Perform activities related to compliance/audit reporting
  • Manage a team of Production Support Specialists, lead and prioritize the team’s work load
  • 9-12 years’ experience in engineering, engineering support, or technical support environment
  • Experience leading technical support teams
  • Windows and UNIX (and GUI) application support, use of Oracle SQL for data gathering and reporting
  • Possesses understanding in U.S. risk and regulatory requirements and financial reporting software
  • Operating Systems: UNIX, Linux
  • Languages: Oracle SQL
  • Hands-on experience in Axiom / Hyperion (HFM and Planning) / OBIEE implementation including analysis, design, configuring, and testing a plus
  • Knowledge of data partitioning
  • Experience in Data warehousing projects would be preferable
  • Understanding of Object Oriented programming languages ( e.g. Python, C++, Objective-C, Smalltalk, Delphi, Java, Perl, Ruby and PHP)
  • Experience supporting large and complex production systems using complex SQL queries and reporting systems
  • Experience in Business Analytics
124

Rohq-cto-production Support Analyst Resume Examples & Samples

  • Escalation point for issues encountered in the operational process
  • Proven knowledge and working experience with ETL/AbInitio
  • Strong relational database knowledge, Oracle is preferred
  • Computer Science or related bachelor’s degree
  • 3-5 years or more Financial and/or regulatory reporting experience from either Finance or Operations standpoint preferred
  • Ability to multi-task under strict deadlines
125

Application Production Support Analyst Prime Brokerage Resume Examples & Samples

  • Troubleshoot trade capture, booking, settlements, and trade breaks issues and provide timely resolution
  • Provide level 1 and 2 support for PB applications, on-site, between 7AM to 8PM
  • Effectively escalate to development teams for level 3 support
  • Create and maintain documentation
  • Provide training to the rest of the team in the US, Paris, Mumbai, and HK
  • Must be able to multitask and take ownership on multiple items until resolution
  • Facilitate proper communication to the business users and clients
  • Work on a shift rotation using a follow-the-sun support model, handing off to Hong Kong / Mumbai and receiving hand-offs from Paris / Mumbai counterparts
  • Available on-call for after-hours support on a rotational basis
  • Inbox monitoring and batch operations
  • Answer client calls and requests
  • Participate in incident management follow ups and resolutions
  • Previous experience (3-5 years) in an application support environment
  • Trade Support or Finance experience
  • Bachelor’s degree or higher in Computer Science, Information Systems or related field
  • Strong understanding of the trade process
  • Strong UNIX scripting / development
  • Strong background using Microsoft products (Specifically Excel & Outlook)
  • FTP, SFTP, FTPS, CFT file transfer setup knowledge
  • Background in Autosys Job Scheduling
  • Experience in Release Management
  • Experience writing documentation
126

Application Production Support Analyst Resume Examples & Samples

  • Troubleshoot technical issues (WebLogic, Apache) or escalate and work with appropriate technology teams to provide solutions
  • 5+ years of Production Support experience preferably in the Financial Industry
  • 5+ years of strong experience in AIX or LINUX
  • Experience in Java/JavaScript, J2EE, EJB, XML,WebLogic, Web Services/SOA,CXF Framework
  • Experience with relational databases such as Sybase and Oracle on PL/SQL, triggers & Stored Procedures
  • 1-2 + years of strong experience in Control-M and/or Autosys experience
  • Knowledge in documenting procedure according to company standard
  • Excellent influence, negotiation and presentation skills
  • Experience in working with cross line of business teams, Outside Service Providers and Partner Organizations
  • Solid understanding of the major functionality bundled into a release, both from a technology and business point of view
  • The successful candidate must be an articulate and persuasive leader who can serve as an effective member of the team and who is able to communicate security-related concepts to a broad range of technical and non-technical staff. The candidate should also be capable of negotiating issues and resolving complex problems with creative solutions. The ability to organize, prioritize, and manage multiple projects simultaneously is essential to this position
127

Production Support Analyst Resume Examples & Samples

  • Dealing with support escalations from Level 1 team, including user and monitoring support queries, with as minimal as possible escalations to L3 teams
  • Hosting service reviews with application teams
  • Collecting and publishing support KPI metrics on individual and team performance
  • Managing & implementing code/config change/releases into the pre & production environments
  • Ensuring weekend & release work is planned & resource coverage is in place
  • Promoting and updating knowledge Management documentation. Including support cards
  • Experience of functional/technical support in an investment banking environment - Desirable
  • Database � SQL/Oracle
  • Shell/Perl scripting - Desirable
  • Experience of monitoring software and maintaining\improving rulebases - Desirable
  • Hands-on experience of using tools such as Remedy or Service Now
  • Working within ITIL standards and structured, formal environments - ITIL qualifications - Beneficial
128

Senior Production Support Analyst Resume Examples & Samples

  • Requires understanding the product and providing feedback on reported issues
  • Understanding what issues need to be escalated and doing so in a timely manner
  • Production Gatekeepers
  • Application support is responsible for the full release cycle; they manage the check lists prior to release and have to provide the GO / NO-GO as they will own the process once released
  • It is important for the application support team to work closely with development to understand what is being built from the start of each project so they can provide input regarding support tools and / or levels of documentation or monitoring of the processes they will require
129

Ccb-opt-production Support Analyst Resume Examples & Samples

  • Bachelor of Science degree in a technical field preferred
  • Technical experience supporting mainframe and distributed platforms
  • Experience supporting financing domain applications
  • Proficient in Unix and Shell Scripting
  • Strong in SQL and PL/SQL
  • Good knowledge of scheduling tools. Having knowledge of Control M, Autosys and TWS will be an added advantage
  • Good knowledge of Monitoring tools – Splunk and Wily
  • Strong knowledge in ITIL process· Experience administering Windows and UNIX based operating system
  • Application development experience is advantage
  • Intermediate knowledge of relational databases
  • Ability and willingness to work 12 hour day shifts, 3 or 4 days/week (including weekends)
130

Myriad Production Support Analyst Resume Examples & Samples

  • Graduate or Post-Graduate in Finance/Statistics/Economics/Sciences/Mathematics
  • 2 years of work experience in a financial institution with good product knowledge and good understanding of Risk management tools and techniques
  • Strong Analytical skills to identify the scope and parameters of projects or issues and ability to provide appropriate solutions. Sound understanding of a trading environment with good knowledge of financial products
  • Ability to manipulate large volumes of data using spread sheet and Database Query tools (MS Excel and Access)
  • Has a clear appreciation of strengths and limitations. Seeks guidance and advice when appropriate to accomplish tasks and perform the role in an effective and efficient way
  • Consistently demonstrates integrity, fairness and professional conduct
  • Is attentive to controls and addresses risk
  • High level of attention to detail in every aspect of work
131

Myriad Production Support Analyst Resume Examples & Samples

  • 6+ years of work experience in a financial institution with good product knowledge and good understanding of Risk management tools and techniques
  • SQL and Excel skills would be desirable
  • Strong Analytical skills to identify the scope and parameters of projects or issues and ability to provide appropriate solutions. Sound understanding of a trading environment with good knowledge of financial products. Ability to manipulate large volumes of data using spread sheet and Database Query tools (MS Excel and Access)
132

Senior Production Support Analyst Resume Examples & Samples

  • Manage day to day dialer process, including implementation of strategies
  • Monitor and manage daily SoundBite (Outbound IVR) contact channels
  • Report and escalate incidents that impact applicable department production systems
  • Provide significant project support
  • Serve as liaison with other departments
  • Performance reporting and analysis
  • Develop tactical approach to achieving performance goals
  • Support maintenance of Business Continuity Plan and serve as Business Continuity Coordinator for Collections
  • 2+ years management or automated dialer experience
  • Strong project management experience preferred
  • Proven reporting and analytical skills
  • Strong knowledge of operations
  • Workforce management and dialer operations experience
  • Basic understanding of reporting tools
133

Production Support Analyst Resume Examples & Samples

  • Lead the analysis of root cause factors that prevent production systems and processes from being highly reliable, accurate and efficient
  • Analyze processes, recommend process improvement and maintain formal documentation
  • Development assistance and implementation of initiatives that reduce or eliminate dependence on manual operations
  • Understand future direction and enhancements on all assigned applications
  • Diagnose problems using written procedures; and/or apply an analytical skill-set in order to triage reported defects and route those issue to the appropriate Resources for resolution; escalate as necessary
  • Assist with planning and testing of application, configuration and database changes, and installation of upgrades and patches
  • Identify opportunities to eliminate significant amounts of ad hoc reporting requests by developing alternative strategies that give internal and external customers the ability to gather information required; eliminating IT support in most instances
  • Tier II Support of Production Applications; including, alert monitoring, opening trouble tickets, general escalation and client / vendor coordination
  • Leverage specially designed monitoring interfaces in order to augment the pool of information available to all Production Support Analysts as they triage and diagnose incident reports
  • Utilize MKS where tickets will be opened to track incidents, and their root-cause
  • Confirm incident logging on reported events affecting any systems, applications, or 3rd-Party vendors; ensure documentation for replication of solution
  • Ensure best practices and day to day performance standards and metrics support all clients
  • Maintain efficient and effective communication between client and support teams
  • Develop contacts and relationships with clients’ vendor support organizations
  • Ensure compliance with Service Level Agreements as contractually documented
  • Client Engagement / Support / Customer Service / Communication
  • Act as a dedicated support contact for multiple high level customers; assisting PSM’s
  • Identify with and become accustomed to products and systems used by assigned customers
  • Demonstrate knowledge and understanding of Equator solutions, products and processes; driving solutions
  • Bachelor’s Degree or equivalent combination of relevant education and experience
  • Minimum of 3 to 5 Years of client relations experience
  • Experience with Default Services and REO
  • Knowledge of the software industry and typical product deployment preferred; installation, troubleshooting, upgrading and integration
  • Versed in Microsoft; including Word, Excel, PowerPoint, Access, including client and server-side technologies
  • Self-motivated and drive to succeed; work proactively with a minimal level of direct supervision
  • Organizational and administrative skills, including problem solving and analytical skills
  • Ability to assist with technical projects and partner with internal resources to solve technical issues
  • Strong relationship / customer management skills; experienced with multiple dedicated clients in technical support environment
  • Ability to multitask and prioritize job requirements; planning and coordination management
  • Strong personal interaction, presentation and phone interaction skills; ensure professional level etiquette
  • Ability to travel with minimal notice; on call as necessary
134

Production Support Analyst Resume Examples & Samples

  • Provides senior level production support of applications, databases and/or systems. Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness
  • Provides infrastructure configuration services on multiple platforms in the test environment. Works on the most complex systems with large numbers of interfaces and users the majority of the time. Monitors production applications for alerts and system issues
  • Executes technical procedures to resolve production issues. Evaluates systems and processes in an effort to resolves technical problems. Researches issues and performs root cause analysis to minimize risk. Implements effective solutions for break/fix issues and appropriate development initiatives. Communicates systems issues at the appropriate technical level for each audience
  • Thoroughly understands client business functions and technology needs. Understands Vanguard's tools, technologies, and applications, databases and/or systems, including those that interface with business area and systems. Establishes and grows relationships with the business, technical and management teams. Operates as a trusted collaborative partner with all teams associated with the project. Demonstrates understanding and knowledge of client needs, concerns and challenges
  • Leads and/or participates on large, matrixed project teams. Interfaces with cross functional team members
  • Trains and mentors staff with less experience. Resolves issues elevated from staff with less experience. Writes/updates production support documentation, including policies and procedures
  • Undergraduate degree in a related field or the equivalent combination of training and experience. MIS or Computer Science degree preferred
  • Minimum of five years related experience
  • Demonstrated knowledge of architecture standards
  • Advanced knowledge of development practices and concepts
  • Advanced knowledge of assigned operating systems (Linux, Windows, Solaris etc)
  • Advanced knowledge of assigned IT platforms (Web, Cloud, VM etc)
  • Demonstrated knowledge of system monitoring, system management and automation tools. Examples include Tivoli, TeamQuest, PerfMon, HP UFT, Aternity, Tea Leaf, BMC Capacity Optimization Tool. Experience with Splunk, COGNOS Report Studio, and Tableau preferred
  • Good project and time management skills
135

Production Support Analyst Resume Examples & Samples

  • Troubleshoot application incidents based on the Knowledge Database maintained; help maintain and improve the Knowledge Database
  • Develop and maintain excellent relationships and communication with global stakeholders, other IT teams, and business areas
  • Uphold policies, procedures and standards, acting as a champion to communicate and enforce the policies to manage Risk & Control
136

Senior Production Support Analyst Resume Examples & Samples

  • Act self-directed, performing day to day tasks and providing administrative application support
  • Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment
  • Provide root cause analysis, corrective action and preventive solutions
  • Coordinate and manage Problem/Change management and all other activities between internal and external in support of ITIL Service Management framework
  • Extend understanding of business and ITS strategies, drivers, and processes at the project to department level
  • Extend awareness of risks associated with application development potential impacts, incorporating risk planning and mitigation
  • Share in the 'on call' rotation schedule for 7x24 support activities through Remote 'on call support' and 'onsite problem analysis'
  • University degree in Computer Science preferred, or a closely related discipline
  • Expert level skills in supporting Java applications on WebLogic platform
  • Strong working skills in UNIX systems
  • Extensive knowledge of Oracle Database, PL/SQL, J2EE, and Load Balancing
  • Experience developing automation tools with UNIX Shell Script
  • Good understanding of TCP/IP networking protocols, SFTP/SSH, SSL certification, and network/application security
  • Strong analytical skills, specifically around trends analysis and performance and availability monitoring
  • Hands on experience in development and support of Oracle OSM and ASAP products
  • Flexible and adaptable to time sensitive situations
137

Production Support Analyst Resume Examples & Samples

  • Production support data communication analyst supporting DataPower Web Services hub
  • Looking for a candidate having some web service/data communications background and interested in learning DataPower/XML appliance in a support capacity
  • This is a technical oriented role with hands on problem solving events
  • Strong trouble shooting skill
  • Basic knowledge of web services
  • Understanding of XML and SOAP messaging X.509 certificate knowledge
  • Web service security
  • RSA Encryption Techniques
  • TLS and SSL protocols
  • XSLD Script knowledge
  • DataPower gateway knowledge
  • Basic network knowledge
  • Good oral and written communications
  • Willing to work in a team environment
  • Shared on-call responsibilities
  • IT Related
138

FX Production Support Analyst Resume Examples & Samples

  • Be the first point of contact for all Production related issues as reported by Front Office, Operations and Back Office
  • Provide morning coverage to the onsite trading desk from 6:30am CST, Monday to Friday
  • Perform root cause analysis on all issues with a strong emphasis on preventing re-occurrence of issues
  • Manage communication of issues and updates to business and technical users
  • Be situated close to the traders on the trading floor
  • Assist and lead clients and technical staff to investigate, analyze, and resolve application problems related to system functions
  • Frequently interface with business lines, including management, and/or internal resources to ensure quality, timeliness, and testing of all project/release work
  • Participate in Quarterly Disaster Recovery and monthly release weekends on a rotational basis
  • At least 2 years experience with SQL
  • At least 2 years experience with Unix
  • Prior experience working with the Foreign Exchange business
  • Application performance / monitoring tools such as Splunk, HP Open View, Autosys, Idera
139

Production Support Analyst Resume Examples & Samples

  • Able to handle and solve Incident, Problem, Request and Change Management process
  • Designs, codes, tests, debugs and documents software according to Dell’s systems standards, policies and, procedures, security and compliance requirements
  • Resolves customer issues with software solutions and responds to suggestions for improvements and enhancements
  • Maintains systems by researching and resolving problems; maintaining system integrity and security
  • Provides reference for customers/internal team by writing/maintaining documentation; providing support and help
  • Maintains quality service by establishing and enforcing organization standards
  • Healthcare/patient billing software development/support experience
  • Cost accounting
  • Able to work and coordinate with technical teams across the country and
140

Production Support Analyst Resume Examples & Samples

  • Provides intermediate level production support of applications, databases and/or systems. Monitors production systems for alerts, outages and system issues. Seeks continuous improvements for applications, processes, support methods and team effectiveness
  • Monitors production applications for alerts and system issues
  • Works on the low to medium complexity systems with intermediate numbers of interfaces and users the majority of the time
  • Writes/updates production support documentation, including policies and procedures
  • Communicates status and resolution of Production problems and support tasks (restores, job restarts, etc.) in an accurate and timely manner
  • Participates in weekly on-call rotation for GSI Service Level applications
  • Minimum of three years of related experience and three years of Information Technology experience
  • Knowledge of the following preferred
  • PC Hardware & LAN Networking
  • Control-M
  • Microsoft Office Suite Development Tools
  • Intermediate knowledge of development practices and concepts
141

Associate Production Support Analyst Resume Examples & Samples

  • Prioritize assignments in a high visibility mission critical system
  • Troubleshoot issues quickly and appropriately by identifying immediate remediation, determining root cause, and coordinating long term solution
  • Responsible for best practices implementation, day to day performance and support of Mission critical applications and technologies
  • Responsible for performing the Service Desk function for assigned applications, acting as the Single Point of Contact to the business users and for following the incident and problem management processes
  • Perform application maintenance duties as required including off hours weekly and monthly processes
  • Manage the off-hours implementation of data base control changes
  • Analyze processes, recommend process improvement and write formal documentation
  • Develop contacts and relationships with vendor support organizations
  • Understand future directions and enhancements of assigned applications
  • Develop and report metrics associated with system performance
  • Define and lead the integration of assigned production systems with the appropriate enterprise monitoring strategies that not only will identify developing issues but take proactive responses
  • Identify opportunities to eliminate significant amounts of ad hoc reporting requests by developing alternate strategies that give internal and external customers the ability to get the information they need without requesting ad hoc services from IT
  • Must be available for on call support nights and weekends
  • Interact with others in the business and IT organization
  • Work with providers of software and hardware products as well as consulting vendor service providers
  • Undergraduate Degree required
  • Working knowledge of the Windows operating environment
  • Competency in relational database structures, particularly SQL and Oracle PL*SQL
  • Experience with process documentation and process documentation tools (such as PowerPoint and Visio)
  • Excellent analytical, communication (both verbal and written), facilitation/organizational skills
  • Very strong results with people and thought leadership skills
  • Strategic, innovative thinking and vision
  • Solid understanding of technology
  • Experience in the Media industry is a plus
  • Experience with enterprise reporting environments such as Business Objects, Crystal reports a plus
  • Experience with Sintec Media’s Integrated Broadcast Management System (IBMS), or other distribution and scheduling software a plus
142

Senior Production Support Analyst Resume Examples & Samples

  • A bachelor’s degree or equivalent experience in Computer Science or related field
  • Minimum of six years specialized experience in support systems technology including a minimum of three years’ experience in project management
  • Master’s degree and Supplemental technical coursework preferred
  • Recognition as a technical resource within the work group; knowledge of multiple platforms, and multiple network protocols; and extensive and specialized technical knowledge in Support Systems
143

Production Support Analyst Resume Examples & Samples

  • Establish and manage daily, weekly, and monthly production processing of Billing and Payments batch jobs
  • Monitor various tools to detect missing files based on defined expectations and drive resolution
  • Monitor various tools to detect payment transactions from vendors pending settlement beyond a defined time frame and drive resolution
  • Work daily with Production Supervisors and Managers for optimal efficiency to meet the needs of internal and external customers
  • Ensure stability and continuity of operations, and adherence to all Sarbanes Oxley IT controls
  • Perform or participate in periodic reviews, audits and updates to the hosting standards, process controls and technologies
  • Support and execute month-end close activities; and
  • Flexibility regarding working hours supporting production activities, including availability on evenings and weekends as required to support Billing & Payments Processing
  • Strong analytical skills, results-oriented and effectiveness in problem solving; strong Excel skills required
  • Superior multitasking skills including the ability to lead, manage and coordinate multiple issues, arriving at a common objective
  • Excellent communications skills, both written and verbal
  • Ability to make sound business decisions based on facts presented
  • Ability to handle highly confidential information and maintain confidentiality and discretion at all times
  • Ability to adapt to new areas such as monitoring production for billing, payments & shipping domains
  • Must possess at least 4+ years’ experience in payment processing and data analysis
  • A 2-year degree minimum; 4-year degree is preferred for this position
144

Production Support Analyst Resume Examples & Samples

  • Maintains the scheduling system and new/improved work procedures for the processing environment
  • Monitors the applications, systems and hardware in the processing environment for abnormal processing conditions
  • Researches and resolves user problems as well as issues and problems with software systems, operations processing, and assigned processing environments
  • Utilizes manuals, write-ups and other tools as an aid in solving the problem
  • Contacts others who are experienced in the area for ideas about the problem
  • Contributes to the body of knowledge by adding solutions and other information that would be useful to others
  • Follows escalation procedures, when appropriate, to resolve processing problems and user problems in a timely manner and meet service levels and other standards for the job
  • Coordinates the testing of applications, systems, processes and procedures, hardware and/or software changes
  • Analyzes and implements changes or additions to software systems and operations procedures
  • Trains internal customers (employees) on changes, new systems or new procedures
  • May identify new tools, technology, or processes that improve the overall processing environment or processing efficiency
  • Assists in the definition of external and internal customer problems and needs
  • Discusses expectations with customers
  • May explain solutions directly to customers where appropriate
  • Maintains the operations support disaster recovery/business continuity plans for the assigned processing environments
  • Coordinates and conducts disaster recovery testing as required, documents test results, and documents modifications required for future testing
  • Completes project assignments and special projects commensurate with job expectations
  • *Windows Server experience required***
  • Knowledge of company software products
  • Knowledge of open systems operating systems
  • Experience with Windows at the OS or Hardware level
  • Knowledge of networking systems
  • Ability to effectively use production control tools and resources for open system processing environments
  • Knowledge of Scheduling packages preferred
  • Excellent verbal and written communication skills to technical and non-technical audiences of various levels of the organization or that of clients (e.g., executive, management. individual contributors)
  • Excellent troubleshooting, problem-solving, team, and time management skills
145

Software Production Support Analyst Resume Examples & Samples

  • 2+ years of Help desk or support staff experience
  • Strong problem solving skills and attention to detail
  • 2+ years of deployment and change management experience
  • Powershell scripting knowledge
  • Microsoft SQL Server or query base language
  • Mortgage origination experience preferred
146

Oracle Academy Production Support Analyst Resume Examples & Samples

  • Background in education and/or education technology
  • Understanding of relationships between various systems
  • Understand end-to-end business processes
  • Manage multiple priorities in a dynamic and demanding environment
  • Work both independently and as part of a team
  • Learn quickly and work within tight deadlines
  • A self-starter who takes personal initiative and willingly assumes responsibility and ownership
  • Must be flexible, able to work in a global, fast-paced, dynamic environment and operate with limited direction
  • Well organized with strong analytic skills; drives to see things through to completion
  • Ability to build and maintain strong relationships with stakeholders including business teams, technical teams, leadership and partners
  • Interact with Product Development and Business organizations as needed
  • Directly or through others, provide production support for implemented applications, including but not limited to - - identify, report, test and resolve bugs and other issues as needed
  • Support system enhancements as needed, including but not limited to - - identifying business process flows/maps, business requirements definition, technical solution identification, functional and user acceptance testing and project management
  • A positive attitude and the desire to learn new products and skills
  • Experience with MS Office Suite, Projects, Visio
  • Experience using support tools to track issues and enhancements
  • Application Express experience preferred
  • Basic understanding of Oracle products
147

Production Support Analyst Resume Examples & Samples

  • When solving a mainframe production or system problem, makes effective use of tools and resources, such as DDF, BBI, Controlm, TSO/ISPF, OMEGAMON, Netstat, Connex, Netview, PCS, MICALL, etc. to solve the problem. Makes effective use of tools and resources, such as ITO Message Browser, TSO/ISPF, Whats UP Gold, Glance Plus, Voiceplan, ECS/Controlm, Networker, ADSM, pcANYWHERE, ACSl5, etc. to solve open systems production or system problems
  • Knowledge of mainframe and/or open systems operating systems
  • Ability to effectively use production control tools and resources for mainframe and/or open system processing environments
  • Excellent problem-solving, team, and time management skills
148

Production Support Analyst, AIX / Unix Resume Examples & Samples

  • Responsible for the maintenance and administration of application and server resources. In addition, provide analysis, evaluation and support of the environment operation, which includes monitoring systems, resources, applications and users to ensure maximum system availability
  • Function as the support analyst – troubleshoots, debugs and isolates root-cause problems in production for assigned products to ensure application developers and testing teams are efficiently and effectively supported. Understand user issues, identify and drive to resolution, communicate continuously and clearly
  • Bachelor’s Degree in Computer Science, Information Systems or equivalent work experience in similar work environment
  • Minimum 7+ years of IT work experience focused in production support
  • Expert knowledge of design, implementation, and management and support of some or all of the following: IBM Mainframe, MQ Series, Vitria Businessware, Sun/Solaris, AIX, Red hat Linux, Oracle, DB2, UDB, SQL, Hadoop, Websphere, PeopleSoft, Cognos BMC Patrol, Control-M, Tivoli. Provide server administration support for Microsoft Windows 2000, 2003, Microsoft Active Directory and Microsoft Exchange 2003, 2007
  • Experience as a team lead or member on project teams in a cross functional environment
  • Strong team-oriented interpersonal and communication skills to lead team efforts
  • Has thorough understanding of technical concepts required for specialized field. Uses that knowledge, creativity and company practices and priorities to obtain solutions to complex problems
  • Excellent written, verbal and listening communications skills
  • Ability to communicate effectively with Plan management at all levels of the organization
  • Demonstrated experience within a customer focused environment
  • Effectively provides work leadership to others
149

Production Support Analyst Resume Examples & Samples

  • Ensuring systems and applications are working properly and addressing any issues as they arise
  • Handling open IT tickets that are assigned to the pharmacy and following through on tickets until completion, advancing challenges to Tier 2/3 representatives as needed
  • Providing 2nd Level Support for issues related to desktop builds, handheld and printer support. This support will entail troubleshooting configurations but will not include hardware
  • Leading the documentation processes for disaster recovery efforts
  • Implementing code once it has been developed by partnering with the team developers (However, this is not a developer position)
  • Performing root cause analysis for reoccurring problems by partnering with other teams to develop long-term resolutions, including implementing preventative measures to minimize problems and production outages
  • Resolving and documenting service tickets in a timely manner according to Service Level Agreements (SLAs) or assigned completion dates
  • Performing testing and shakeout procedures during/after active incidents or deployments during or after regular business hours
  • Providing 24/7 on call support on a rotating basis
150

Production Support Analyst Resume Examples & Samples

  • Provide two tier support to all applications and provide assistance to all end users and identify any issues in production
  • Maintain schedule jobs and perform troubleshoot on processes and resolve all issues
  • Analyze all vendor applications and provide operational support to same and perform reviews
  • Administer and implement all new systems and ensure transition of plans to production
  • Provide training to various new employees and assist with expert knowledge on all production processes
  • Document all production applications and resolve all application issues and answer all requests
  • Monitor all performance metrics for various production systems and identify root cause for all technical issues and recommend solutions
  • Maintain knowledge on all hardware and operating system and update security associate technology
  • Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues
  • Maintain effective relationships with various system administrators and development teams
  • Prepare all project requirements and develop all associated projects for various applications
  • Participate in periodic meetings and maintain all applications for productions and plan appropriate various strategies
  • Preferred with Insurance Background
  • 3- 5 years proven experience in supporting software applications
  • Possess knowledge of insurance product/ business processes in insurance industry (preferred)
  • Basic AS400 Query Expert
  • Lead a team of Production Support personal
  • Diligent attention to detail is essential due to the nature work,
  • Ability to perform moderate mathematical calculations is required,
  • Sound ethics and confidentiality with good customer service skills,
  • Thorough analysis, judgment and problem solving skills,
  • Ability to multi task and prioritize is a must, and
  • Organize, structure and be able to do detailed analysis work and documentation independently and also as a team
  • Fluency in verbal and written English communications essential
151

Senior Production Support Analyst Resume Examples & Samples

  • Prioritize issues, escalations, projects and tasks based on business needs
  • Coordinate activities related to business requirements, user acceptance testing, and implementation of organizational information systems and software applications
  • Facilitate the maintenance, support and enhancement of in-house applications such as iCollect, TCMS, Extreme and MDAT)
  • Ensure project plans proceed as scheduled and are enforced or modified
  • Identify resources and ensures deadlines are met
  • Provide regular updates to management on project and defect status and progress
  • Follow the Software Development Lifecycle and test software products in a timely manner per requirements provided by a variety of stakeholders
  • Initiate, review and approve requested system enhancements and changes delivered by IT development team
  • Adapt process to the circumstance to ensure timely changes (updates, new releases) to existing applications
  • Facilitate interaction between IT and other functional areas to maximize organizational effectiveness by providing deliverables and ensure compliance with internal policy and controls; and with external regulation
  • Contribute to training and course development as a subject matter expert in system changes
  • Provide production support: troubleshoot, analyze and resolve system issues
152

Global KYC Production Support Analyst Resume Examples & Samples

  • Act as a liaison between all business groups and the Supporting Technology teams to provide process support and solutions to the business
  • Monitors production systems, jobs and processes, troubleshoots and resolves production issues
  • Actively identify areas of improvement to ensure system stability and ease of maintenance
  • Align operational strategies, business processes, and systems to achieve substantial benefit to departmental performance
  • Participate in conducting User Acceptance Testing and Production Validations for new database/system implementations, to include test script composition & execution
  • Help facilitate current and future product and process migrations
  • Provide written and verbal communications to Management Team and Business Users on an as needed basis including but not limited to project status updates, functional changes that impact business process, and recommendations based on analysis conducted
  • Undertake a variety of ad hoc projects to improve the efficiency and effectiveness of data management and business operations
  • Serve as the Subject Matter Expert for Case Management Tool Functionalities and the Cross Sectoring Monitoring preprocessing, process, and workflow
  • Conduct cross functional analysis to identify Data Quality issues, process gaps, and potential system enhancements, identifying and proposing business solutions
  • Oversee and maintain department-wide ServiceNow Incidents and Change Requests, collaborating with Technology team to see through deployment of fixes
  • Prior Production Support, UAT or combined related experience
  • Solid understanding of the business/technology relationship
  • Demonstrates a thorough understanding of Change Management, Configuration Management and Release management principles
  • Ability to translate between technical and non-technical people
  • Ability to thrive in a challenging, fast paced environment
  • Ability to manage multiple projects & tasks with multiple priorities
  • Ability to facilitate compromises and resolve conflicting requirements
  • Excellent written, communication and time management skills
  • Proficient using collaboration tools and Microsoft office products, specifically Word and Excel
  • Visio, Access and Microsoft Project proficiency a plus
153

Production Support Analyst Resume Examples & Samples

  • Manage production support for American Express Travel Online
  • Accountable for ensuring fast, efficient resolutions against business /customer reported incidents
  • Evaluate and triage incoming production support requests
  • Perform issue analysis and resolution within the specified SLAs
  • Support delivery of departmental KPIs by monitoring daily operational performance and highlighting issues quickly
  • Ensure minimal impact to service from any upgrades/outages
  • Coordinate with the wider American Express Travel Online team to successfully deploy software releases in both User Acceptance Testing and Production environments, driving down release day timescales wherever possible
  • Ensure RCA (root cause analysis) reports are provided for all critical incidents affecting customer facing downtime and ensure mitigating actions are implemented Process improvement
  • Proactively identify areas and suggest fixes for improvement by doing a thorough analysis of root cause and impact of the defect
  • Provide technology partners with business direction for site security, fraud/payment issues, automated site monitoring and capacity planning to ensure performance at peak times isn’t compromised
  • Champion business continuity and emergency procedures plan for the area working closely with internal departments to define and establish appropriate processes to be used in the event of a disaster to the site
  • Strong communication skills with the ability to communicate complex, technical issues and topics, both written and verbal, to multiple audiences internal & external partners (critical)
  • Ability to think logically and tactically
  • Ability to juggle several projects and to manage to tight deadlines
  • Strong analytical skills able to draw conclusions from data, management information and trends alongside analysis of business processes and stakeholder requirements
  • Highly self-motivated and result driven with the ability to work without supervision
  • Experience of effectively coordinating activity across geographically/culturally diverse teams
  • Proactive attitude to resolving problems and communicating with stakeholders
  • Ability to remain calm under pressure yet display a sense of urgency
  • Desire and ability to learn
  • High levels of energy and tenacity
  • Flexible approach to working hours to support global markets across multi-time zones
  • Experience in web operations performance within a transactional website
  • Agile experience in a B2C or Direct Channels preferred but not essential
  • Committed to improving and optimising channels to drive sales and process improvement
  • Knowledge of HTML (preferred), database solutions and understanding of IT infrastructure and software
  • Experience of external vendor relationship management (preferred)
  • Be aware of all legal standards affecting online, including Disability Discrimination Act, Distance Selling, Advertising Standards, Trading Standards, European Consumer Rights legislation, EU e-privacy directive (cookie law), EC Air Services Regulation and Data Protection Act etc are adhered to whilst working with legal teams to ensure adherence globally
  • Qualification in Computer Science/Ecommerce/Mathematics/Statistics/Management (desired)
154

Production Support Analyst Resume Examples & Samples

  • HS Degree; some college preferred
  • 5+ years experience in production support/help desk/business analyst/support experience with specialized business knowledge
  • Solid level SQL skills; able to execute a SQL script
  • Solid server knowledge; understands how systems work together and the impact of change to one system on another
  • Solid MS Office experience: MS Word, Excel, PowerPoint and Visio
  • Detail oriented, organized, with the ability to multi-task on a wide range of issues
  • Strong customer service and end user skills
  • Experience with relational databases and business reporting tools
155

Production Support Analyst Resume Examples & Samples

  • This is a W2 Opportunity not C2C*
  • 12 month plus opportunity
  • Technical support for investment banking trading applications
  • Provide technical troubleshooting, configuration and deployment for both the applications and their underlying infrastructure
  • Partner with India L2 support teams to support users across the globe
  • Automate and streamline support processes
  • Strong problem diagnosis skills
  • Ability to work as part of a team - Candidate will work closely with both the desk support, Front office and Development Organization
  • Monitor Production environments and batch job runs
  • Assess criticality of defects as it relates to application and business impact
  • Document daily issues for handover call. Document timelines in case of major outages
  • Identify and document application issues, raise and respond to tickets, recreate the issues, resolve them or escalate issues developers if needed
  • Work with developers to analyze and identify root cause of application defects for remediation
  • Drive standardization for new onboarding processes and controls
  • Assist in project management, delivering of ASD change projects, and enhancement for our controls
  • Must Have
156

Production Support Analyst Resume Examples & Samples

  • When solving a mainframe production or system problem, makes effective use of tools and resources, such as TSO/ISPF, OMEGAMON, Netview, etc. to solve the problem. Makes effective use of tools and resources, such as TSO/ISPF,etc. to solve open systems production or system problems
  • Monitors client processing for job abends on all LPARs
  • Monitors internal job processing for component groups (e.g. Storage Management, CPM, etc.)
  • Resolve raw data abends in conjunction with Extended Powercell
  • Resolve data transmissions as 1st tier support prior to escalating 2nd level support group
  • Analyze and resolve JCL abends
  • JCL experience required
157

Production Support Analyst Fund Services Resume Examples & Samples

  • Investigation and resolution of application processing queries raised by Business Operations
  • Supporting project implementations into the production environment
  • Covering hours outside of UK core hours through rota’d support for on call, occasional bank holidays and adhoc requests for project implementations
  • Support and initiate internal team projects to improve the quality and efficiency of the service provided
  • Execution of application and infrastructure disaster recovery plans
  • You can demonstrate a hands-on approach to resolution of production incidents and the understanding of the bigger picture around production processes
  • SQL, Database - Sybase / Oracle, Unix – Solaris / Linux, Experience of automation through scripting, job scheduling tools (Autosys, Control-M etc)
158

Teamcenter Production Support Analyst Resume Examples & Samples

  • TeamCenter Production Support analyst
  • Extensive/detailed knowledge/experience with Siemens’ Teamcenter
  • Strong comprehension of Product Lifecycle Management (PLM) principles
  • Understanding of Multisite and Active Workspace (AWC)
  • Exposure to Dessault’s Catia
  • Familiarity with product development/manufacturing concepts and processes
159

Production Support Analyst Resume Examples & Samples

  • Bachelor's or Technical Degree in the Information Technology field or pursuit of Bachelor's or Technical degree
  • Flexible to work non-prime time shifts such as nights, weekends, holidays and other unique work schedules that are common in the industry
  • Software Tools: CA7 (mainframe job scheduler), CA11 (job recovery), AutoSys, UC4 & Lawson (distributed job schedulers), Multibatch, OPS/MVS automation (SMM ops tables, commands and log), Endevor (Source Code), CICS/IMS (relationship and commands), JCL (job control language), TSO/ISPF (time sharing option), Microsoft Office (Microsoft Word, Excel), HP Service Desk, Talisma, Lotus Notes and UNIX commands
  • Production Code Move Tools: (AMM, Harvest, BOM and Citrix)
  • Practitioners Certification(s) a plus!
160

Production Support Analyst Resume Examples & Samples

  • To provide 2nd level Application Support for a wide range of applications working within a global organisation. The successful candidate will need to be energetic, hardworking and willing to take full ownership of issues that arise; ensuring issues are resolved from start to finish. You will be joining an existing team working on tier 1 applications in a fast paced, high pressure environment requiring both individual and collaborative working with other IT and business teams
  • Troubleshooting/Resolving Application issues
  • Following escalation processes and managing incident and problems at all times
  • Other duties or projects, as assigned
  • Dealing with exchanges/vendors on a regular basis
  • Organise, validate and approve UAT
  • Validate all deployments using validation standards
  • Responsibility for ensuring that you are fully aware of and adhere to internal policies that relate to you, your business or other businesses for which you have any level of responsibility. It is your responsibility to ensure compliance with operational risk requirements (e.g. Golden rules, security policies and regulatory requirements)
161

Web Application Production Support Analyst Resume Examples & Samples

  • Perform production support activities which involve issue analysis and resolution within the specified SLAs
  • Support large, complex application and business processes to achieve key business objectives
  • Contribute to and maintain documentation knowledge base for applications
  • Customer service and support
  • 3+ years of experience in production support of multiple applications
  • 3+ years of experience in complex SQL scripting (T-SQL and/or PL-SQL)
  • 1+ years of experience with Service Management Tools
  • Experience with web development technologies such as C# ASP.NET/Javascript/HTML/CSS
  • Experience with standard SDLC and quality processes
  • Experience with Microsoft Office Suite
  • Strong debug/troubleshooting skills
  • Excellent judgment and problem solving skills
  • Able to work independently or part of a team
162

Production Support Analyst Resume Examples & Samples

  • Duties are primarily related to supporting our customers, our products and services in both a proactive and reactive manner
  • The role will involve dealing and progressing many issues/tasks & requests through to resolution
  • Monitor and respond to group email inbox
  • Progress large numbers of outstanding support issues in descending priority order
  • Technical understanding of the EFTPOS Industry, EMV and/or ISO8583 and/or AS2805
  • Ability to work unsupervised as part of a team. Ability to set own priorities based on the needs of our customers and internal priorities
  • At least 5 years previous experience of working in a busy technical/pre-sales/post-sales support role or Production Environment
  • Working knowledge of Change Management, Problem Management, Incident Management and Release Management processes
  • High degree of PC Literacy particularly in Windows Server, Windows 7/Windows 10, DOS, Batch Files, Power Shell, Automation
  • Experience and working knowledge of T-SQL & Supporting multiple SQL Servers (2008 R2 or above), including advanced query writing, experience of DR/Database Mirroring/Clustering/High Availability, Log Shipping, Automation, Database Maintenance and Monitoring
  • Technical Ability: Must be technically inclined and results driven. The role involves complex problem solving where solutions are often unknown. A proven track record of continuous improvement to prevent recurrence would be highly regarded
  • ITIL Foundation (or higher)
  • A working understanding of Software Delivery Lifecycles
  • Full Driving License
  • Experience using JIRA and Confluence or similar tools
  • Operational experience with service monitoring tools like (e.g. SolarWinds, Zabbix or Nimsoft)
  • Working knowledge of configuring and supporting Linux servers
163

Production Support Analyst Resume Examples & Samples

  • Participate in an oncall rotation to provide 24 x 7 break fix support
  • Daily hands-on investigation/research activities to resolve production application issues
  • Responds to system management alerts to handle system/operations exceptions
  • Provides prompt recovery and problem escalation for system exceptions
  • Works closely with support groups to refine system monitoring and reporting, and to assist them in their analysis and problem recovery
  • Ability to troubleshoot process failures and determine how to fix the code or data issue in order to meet customer service level agreements (SLA’s)
  • Troubleshoot performance issues and implement corrective solutions
  • Ability to interact appropriately with clients (i.e. in communication, in handling issues, trouble-shooting production issues, etc)
  • Work with development groups to manage application changes as they are released to production environments
  • Develop automated solutions for common support requirements
  • Enhance knowledge of financial services industry in general and Waddell & Reed business functions, in particular
  • Experience in providing Application/Production Support (3 - 5 yrs)
  • College degree in a software development discipline
  • 3 - 5 yrs Application and System Support
164

IT Production Support Analyst Resume Examples & Samples

  • Work closely with the designated business process area representatives and other business units/users to understand applicable business process requirements in order to support with appropriate IT services and solutions; be an effective IT advocate for the business process area
  • Become sufficiently familiar with IT applications and systems in order to assist in the troubleshooting of reported errors and/or problems and coordinate timely resolution through other departments (e.g., Systems Engineering, Development, etc.)
  • Coordinate the analysis/troubleshooting of system/application issues to determine/report root cause and encourage future prevention
  • Document issues and complaints and pass business requirements and enhancement requests related to IT systems and/or applications on to technical business analysts
  • Comply with all adopted processes, methodologies, standards, and deliverables associated with Young Livings software development lifecycle (SDLC)
  • Work closely with IT Production Support Manager to ensure that issues are being addressed for future software enhancement releases
  • Excellent working knowledge of industry standards and practices in the MLM industry preferred
  • Demonstrate a sense of urgency
  • Excellent and seasoned business acumen; exhibit understanding of customer needs and product intuition
  • Technical background and experience supporting technical software solutions, ideally Web-related products
  • Capable of managing stand-alone projects unique to assigned business process area
  • Highly analytical; ability to think strategically and to develop comprehensive detailed specifications
  • Seasoned in evaluating products and/or services and making recommendations for implementation
  • Excellent oral and written communication skills in general business and technical environments
  • Demonstrate good organizational and delegation skills and efficient/effective management of ones own and others time
  • Is self-directed, responsible, and self-motivated
  • Able to excel in fast-paced, dynamic environments, with very aggressive issue resolution timelines
  • Four-year degree preferred or equivalent proven experience; BS in computer science, information systems, or business management is highly desirable
  • 4-7 years of industry-specific, professional work experience
  • Experience with Young Living's internal computer systems and software applications is preferred
165

Senior Production Support Analyst Resume Examples & Samples

  • Provides support of our data management processes and documentation (Problem, Incident, Change, etc.)
  • Complete project tasks on schedule
  • 1 year experience in a Lead/Senior Computer Operations role or 6months of Production Support experience operating in a large scale complex mainframe and distributed environment or work equivalent similar to that of the Assurant Data Center
  • Possible occasional travel to other Assurant IT locations and Disaster Recovery sites
166

Production Support Analyst Resume Examples & Samples

  • Setup and maintain development environment
  • Design and improve the applications and systems footprint
  • Perform applications integration performance and load test, work closely with development team to improve the application performance
  • Take care of source code control and management as well as release deployment verification
  • Provide production deployment support
  • Prioritize and resolve production support issues and work with teams to investigate production issue root cause, provide the quick workaround and better solution
  • Participate in integration / test working groups, test readiness reviews and formal system verification of the system requirements and final test reports
  • Provide the feasibility study to support decision making
  • Production application daily monitoring and operations
  • Flexibility regarding working hours supporting production activities, including availability on evenings and weekends as required to support applications
  • Bachelor's degree in Electrical Engineering, Computer Science
  • 5+ years relevant industry experience
  • ATG framework and Ecommerce service skill asset
  • Experience with automation and simplification of tasks
  • Co-work with team to identify problems, suggest solution and implement improvements, ensure stability and continuity of operations
  • Building applications using Java, SQL and related technologies with an Oracle RDBMS back end
  • Shell scripting and integration technologies
  • Strong, hands-on experience with Weblogic, Apache web server platform
  • Knowledge of distributed systems running Linux
  • Knowledge of Apache and other open source software is a big plus
  • Strong programming skills and good understanding of principles behind service-oriented architecture (SOA)
  • Quick learner, eager to leverage new technologies in a dynamic team environment
  • Demonstrated ability to work effectively in a team environment
167

Production Support Analyst Resume Examples & Samples

  • Participates on large, matrixed project teams. Interfaces with cross functional team members
  • Strong knowledge of development practices and concepts
  • Strong knowledge of assigned operating systems (Linux, Windows, Solaris etc)
  • Strong knowledge of assigned IT platforms (Web, Cloud, VM etc)
  • Demonstrated knowledge of Splunk and ServiceNow preferred
168

App Support / Production Support Analyst Resume Examples & Samples

  • 2-5 years' experience with ongoing monitoring of the systems/applications; triage and troubleshoot/resolve issues as they arise, escalate if necessary and keep management updated
  • Support of applications for the Equity Derivatives business and will also need to coordinate activities with the Production Support and Infrastructure teams in the other regions
  • On-going maintenance, release and deployments on all applications
  • Responsible for managing Business Continuity Planning (ensure all hardware in both Production and Non- production sites are inline from both a hardware and software perspective) and building/data center powerdowns
  • Capacity reviews (ensure applications and hardware are correctly sized for sudden increase in business volumes),
  • Drive Process Improvements and plant automation
  • Liaise with the development teams and drive application stability
  • Work closely with the Integration team on application on boarding and provide specifications for tools needed within the operational space to minimize time taken on manual tasks
  • Follow/use divisions standards, tools and processes
  • Ongoing monitoring of the systems/applications; triage and troubleshoot/resolve issues as they arise, escalate if necessary and keep management updated
169

Wholesale Business Information Office Production Support Analyst Resume Examples & Samples

  • Understand CRS and HO system design and production routines and acts as a resource for teammates
  • Consult with Business partners to determine solutions to meet their account structure and hierarchy reporting needs
  • Identify impacts and risks associated with downstream consuming systems, applications, and reports
  • Drive to ensure data integrity through independent identification of issues, data validation, impacts, and root causes
  • Create and support sound data change management processes
  • Produce reports on time, without issue by establishing sound procedures for validation and notification routines
  • Communicate effectively with different types of teammates; system users, EIS partners, Business partners
  • Lead issues to quick, effective resolution, where resolution may require coordinating work with various EIS, BIO, and Business partners
  • Design client acceptance testing to ensure system or data changes will not negatively impact production or data consumers
170

Production Support Analyst Resume Examples & Samples

  • Provide three tier application support to online Mortgage applications and provide assistance to all end users and identify any issues in production
  • Have very good exposure to Mortgage Loan Origination & Servicing application & services
  • Participate in periodic meetings related to chairing Production Triage calls with multiple teams, Change Management, Release Management & Incident management teams
  • Facilitate both internal & external (3rd party) meetings to perform RCA (Root Cause Analysis) to resolve the Production Issue, tracking & reporting them efficiently
  • Maintain all applications for productions and plan appropriate various strategies
171

Production Support Analyst Resume Examples & Samples

  • Analyze production incidents and document the resolutions applied
  • Investigates and analyzes verbal and written production incidents understanding the issue inside highly complex applications
  • Document incidents and their resolution, facilitating further resolutions
  • Interact with final users in the day to day support work
  • Interact with different users and read between the lines to facilitate the incidents analysis
  • Contributes to the planning for application maintenance removing bugs
  • Attend incident management (IM) calls to follow production issues and report status from the IT side
  • Attend IM calls to follow incidents evolution guiding the team to reach the resolution of the incident through final solution or work around
  • Report IT status regarding the incident, defining next steps
  • Execute root cause analysis (RCA) to identify root causes and final resolutions to production incidents
  • Investigates application incidents for missing or incorrect functionality
  • Assesses incident resolution and estimates application changes
  • Applies resolutions, leading to timely, error free revisions in applications
  • E- Bachelor of science degree in computer science or similar
  • E- 3+ years of production support experience /software development experience
  • E- Advanced knowledge of one or more software development languages and proficiency in all related languages
  • E- Advanced knowledge of relevant operating systems and communication interfaces
  • E – Ability to communicate and negotiate solutions with the productions team members
  • P- 4+ years of IT experience
  • P- Experience working with onshore and offshore vendor partners
  • Handle of T-SQL
  • Language DML, DDL
  • Store Procedures (Dynamic query’s )
  • Triggers
  • Transactions
  • Management and error trapping
  • Data manipulation (multi query tables & Multi Database)
  • Database creation
  • Users Administration
  • Database backup
  • Restoring Database
  • SQL Server Profiler
  • Windows Applications
  • Heritage
  • Interfaces
  • Arrays
  • Threads
  • Layers programming
  • WEB Applications (ASP.Net, ADO.Net)
  • Windows Services
  • Java Script
  • Jquery
172

Associate Production Support Analyst Resume Examples & Samples

  • Direct client interface
  • Managing a network of third-party brokers
  • Coordinating property information
  • Valuation reviews
  • Marketing material creation
  • Analyzing data and producing monthly and ad-hoc reporting
  • Facilitating negotiation discussions
  • Tracking properties through the sales process
  • Producing/reviewing sales contracts
  • Business degree from a four year accredited university
  • Minimum 2 years of related work experience
  • Committed interest in real estate
  • Strong financial/analytical skills
  • Self-starter and team player
  • Intellectual curiosity and experience using Excel, Word and PowerPoint
  • Interest and experience in rural markets or the timber industry would benefit the candidate
173

Unix / Linux Production Support Analyst Resume Examples & Samples

  • Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
  • Ensures information controls, back-up and recovery strategies are in place across all environments
  • Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
  • Develop and maintain relationships with technical staff, end users and clients
  • 3+ years experience managing UNIX/Linux environment
  • 3+ years experience with distributed applications (Oracle, SQL, SQL Server, UNIX, Linux, Java, Java servlets and JSP, Spring, Hibernate, etc.)
  • 1-3 years experience in UNIX shell, Perl, Python, or similar scripting languages
  • 1-3 years experience utilizing scheduler software such Control-M or Autosys
  • 1-3 years experience using PEGA tool
  • Strong analytical & trouble shooting skills required
  • Knowledge of Splunk and WILY is a plus
  • Experience working with scheduling tools like Autosys/Control-M is a plus
  • Experience supporting mission-critical in financial services industry, particularly in a mortgage servicing environment, is a big plus
  • Must be able to work calmly and effectively in a fast-paced, high-pressure environment while balancing competing priorities
  • Must have “Can do” attitude which can identify problems, take ownership, and provide solutions
  • Must Possess excellent trouble-shooting skills, and the drive to help internal/external customers
  • Must demonstrate sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information, ability to reach sound decisions quickly
  • Must demonstrate creativity, innovation and high performance
174

Production Support Analyst Resume Examples & Samples

  • Duties are primarily related to supporting our customers, Verifone products and services in both a proactive and reactive manner. It will involve dealing and progressing many issues/tasks & requests through to resolution. Monitor and respond to group email inbox. Progress large numbers of outstanding support issues in descending priority order
  • Maintain technical knowledge to advise customers on function and operation of Verifone products and solution
  • Perform any other duties as assigned to deliver impactful results and add value to the organization
  • Bachelor’s degree in Computer Science or related field (or equivalent degree and experience)
  • ITIL certification in IT service management
  • At least 5 years production support experience in payment systems with database mirroring/clustering/high availability architecture, as well as database maintenance and disaster recovery
  • Experience in T-SQL, supporting multiple SQL servers, and writing advance SQL Query
  • High literacy in Win OS, Windows Server, batch files, and PowerShell script and automation
  • Ability to learn Verifone payment terminal and management system, as well as service monitoring tools like SolarWinds, Zabbix or Nimsoft
  • Strong troubleshooting skills with the ability to resolve moderately complex technical issues
  • Customer focused and a team player that is resourceful, self-motivated and able to work under pressure with minimum supervision, beyond normal hours where necessary
  • Good interpersonal and communication skill in English & Thai, both written and spoken
175

Production Support Analyst Resume Examples & Samples

  • Work with an existing production support team to ensure normal processing continues to work efficiently
  • You will be accountable to business and technology management for end-to-end application scoping, planning, development, implementation and post-implementation maintenance and support
  • Oversee installations and release management including the final production acceptance review and signoff; manage the issue resolution process for any application production problems Oversee operations monitoring and capacity management
  • Define an overall vision within the environment as well as develop a strategy and guidelines to work toward that vision within the committed workload and timeframes
  • Oversee formal performance testing process
  • Help manage the relationship with internal and external services vendors to ensure superior service delivery for all application core technologies
  • Work with Application Developers and Business Managers to define and monitor Service Level Agreement's and negotiate appropriate support commitments for existing products
  • Establish/communicate an architectural vision that will enable group to implement changes into the target reporting environment and other Analytical systems in a more timely and efficient manner
  • Establish/communicate a technology vision that will integrate the various source systems into the target environment and infrastructure
  • Plan, architect, analyze and oversee code development, testing and documentation to satisfy business requirements for large, complex projects
  • Partner with the infrastructure team to identify and enforce best practices for all aspects of systems development including requirements, design, build, and test/validation
  • Drive efforts related to reporting rationalization and re-build in the target state platform in partnership with risk team
  • Must possess a willingness to learn, the ability to effectively communicate findings verbally & in written/presentation format and be able to work in a matrix structure with minimal supervision
  • Help drive data dictionary and robust metadata efforts that will be used across the LOB
  • Working in a complex data environment, partner with the business and IT to find creative data solutions to business problems
  • Communicate complex issues in a crisp and concise fashion to multiple levels of management
  • Assure the integrity of data, including data extraction, manipulation, analysis and reporting
  • Partner with data community to ensure that all reporting is developed, tested, and maintained in accordance with established corporate and team standards
  • Partner with other IT teams to implement new data sources and ensure consistent definitions are used in reporting and analytics
  • Proactively generate ideas for improvement in reporting as well as new ways of looking at information
  • Work with business functional area counterparts to develop interactive dashboards and management reporting using business intelligence software
  • Bachelor's degree in a technical or quantitative field with preferred focus on Information Systems
  • 5+ years of relevant development life cycle experience in systems and applications including systems/application design; Production support experience is a plus
  • Extensive experience with SQL Server database environments leveraging databases, tables/views, stored procedures, jobs, etc.
  • Experience with Unix scripting and running UNIX shell scripts
  • Financial Services experience is preferred
  • Commercial lending experience is strongly desired; Commercial Auto Finance experience is a strong plus
  • Strong ability to understand complex lending business processes, associated dependencies and the translation into corresponding data segments is required
  • Experience working with datasets and some querying capability (data manipulation / reporting) required
  • Experience with various data modeling concepts, tools, methodologies needed
  • Demonstrated experience in the use of MIS tools ( TOAD, APEX, SAS) is desired
  • Detail oriented coupled with the ability to show initiative, good judgment, and resourcefulness
  • Demonstrated independent problem solving skills and ability to develop solutions to complex analytical/data-driven problems
  • Demonstrated understanding of the SDLC life cycle
  • Proficiency within the Microsoft environment (Windows/Outlook/Office Suite)
  • Excellent interpersonal skills necessary to work effectively with colleagues at various levels of the organization
  • Able to self-organize/manage multiple priorities and projects coupled with the flexibility to quickly adapt to ever changing business questions and needs
  • Must possess the ability to work and research/resolve issues independently while sharing best practices and knowledge with colleagues & team members
  • Technical understanding/experience in the following
  • Knowledge of troubleshooting
  • Familiarity with Metadata, Data Quality and Data Profiling
176

Informatica Production Support Analyst Resume Examples & Samples

  • Support ETL Informatica applications and Administration
  • Installation and Configuration of Informatica
  • Coordinate/Plan & Execution activities related to platform maintenance, Disaster Recovery and Software release management
  • L3+ escalation for Platform Issue resolution, troubleshooting and root cause analysis
  • Perform Capacity & Stability monitoring
  • Assist with Platform metrics collection and reporting
  • Hands on Experience with the Informatica PowerCenter v9.x Software Installation and Configuration
  • Working knowledge of Linux/Unix
  • Proven troubleshooting & issues resolution skills
  • Ability to analyze & communicate root cause and resolution steps
  • Familiarity with Informatica Best Practices
  • Hands-on Installation & configuration experience with Informatica Big Data Governance Edition v9.6
  • Working knowledge of the key elements & differentiators of PowerCenter v901, v9.1, v9.5.1 and v9.6
  • Familiarity with Kerberos v5.x configuration and integration to Informatica v9.5 and v9.6
  • Experience with connectivity configuration for data virtualization software such as Composite
  • Working knowledge of Control-SA and AD authentication models and LDAP integration to Informatica PowerCenter v9.x
  • Ability to work in a complex matrix environment
  • Desire to lead and take ownership of the projects
  • Ability to quickly grasp the business needs and be able to adapt to the changes
  • Informatica Administration, Installation & Configuration on Unix platforms, Informatica Security & Authentication, Informatica Big Data Governance
177

Production Support Analyst Resume Examples & Samples

  • Analyze Production ticket
  • Test scenario in lower environment
  • Leverage policy knowledge to validate outcome
  • Leverage analytical skills to understand root cause
  • Work with development team to coordinate and priortize defect fix
  • Bachelor's degree or equivalent years of experience
178

Production Support Analyst Resume Examples & Samples

  • Develops solutions to a variety of problems of moderate scope and complexity that require judgment and ingenuity referring to policies and procedures for guidance related to improving business systems and processes. Work is reviewed for accuracy and adequacy
  • Provides day to day support to respective business group, including monitoring interfaces, troubleshooting issues, supporting end users, etc
  • Develops, coordinates, and implements plans to test business and functional processes on newly released software to ensure it meets business needs and downstream systems. Consults with vendor and personnel to obtain additional information during testing
  • Assist field technicians with technical support issues and questions
  • Responsible for onboarding and ongoing support of 3rd party contractors/vendors utilizing respective system
  • Liaison between software vendor and company, responsible to ensure system is meeting needs of company, including managing new functionality requests and integrations
  • Coordinates the work of others to develop, test, install, and modify programs. Tracks and documents changes to functionality
  • Performs other duties as required. These duties may include assignments in job classifications other than the primary assignment
179

Production Support Analyst Resume Examples & Samples

  • Manage and support production incidents and different infrastructure environment with minimal guidance
  • Provide technical supervision and consultation to users, assess their technical needs and requirements
  • Monitor alerts, server health, application services and ensure 24x7 availability of the
  • Work with Development team in planning and executing test cases for integration
  • Improvement
  • Provide optimization recommendations through historical analysis and forth coming
  • Experience with Shell scripting/UNIX environment and integration technologies
  • Strong, hands-on experience with Web logic, OSB and SOA server platform
  • Experience with Java, Web logic is a must
  • Experience with incident, change and problem management process align with ITIL
  • Framework
  • Knowledge of networking (TCP/IP, Firewall rules) and UNIX\WINDOWS servers and
  • Ability to work independent and to think out of box to support different technical and
180

Web Applications Production Support Analyst Resume Examples & Samples

  • * This position will allow “work from home” for candidates local to the Las Vegas area. Position requires the ability to work 9-6 PDT during spring/summer months, and 8-5 PST during fall/winter months to accommodate daylight savings time zone changes for 24x7 global production support rotation
  • Develop a broad knowledge and understanding of technology and business related items in order to identify and priorities issues and their solution
  • Strive to deliver exceptional customer service to end users who are reporting issues
  • Diagnose problems, define and co-ordinate the implementation of solutions individually and with other global group members
  • Work on minor enhancements and bug fixes as well as production support
  • Ensure shift handover to next schedule support teammate
  • Adhere to ITIL processes
181

Production Support Analyst Resume Examples & Samples

  • 1 – 2 years of relevant experience
  • Financial modeling, EXCEL
  • ARGUS, preferred
182

Production Support Analyst Resume Examples & Samples

  • Work with business to understand the issues and resolve them with technical or functional solutions
  • Respond to production issues within SLA and resolve the issues
  • Communicate with stakeholders on regular basis with status reports
  • Drive team to achieve common goal
  • Analyze complex problem with various available tools and design effective and efficient solutions
  • Work closely with core development team to prevent leaked defects
  • 7+ years of experience in Java/.Net technology
  • 2+ years of experience working in production support capacity
  • 2+ years of experience working in Onsite-offshore model team structure
  • 2+ years of experience in project lead capacity
  • Knowledge on DevOps practice
  • Strong verbal/written communication skills
183

Production Support Analyst, / Payroll Resume Examples & Samples

  • Responsible for research and resolution of escalated issues for Payroll, Data Entry, Manual Checks, Garnishments, and Interface Management
  • Responding to all inquiries representing all support levels to client retained team, internal MPS and Shared Svc Teams
  • Perform trouble shooting, analysis, research and resolution related to all post-payroll processing and communicate resolution with clients and internal MPS teams
  • Perform production exception processing support for the Shared Svc teams
  • Serve as a single point of contact and provide full research and resolution of escalated issues from multiple sources including both internal and external clients while thoroughly documenting all cases in Seibel
  • Work very closely with Shared Svc teams to provide information and to test and configure new client startups through both UAT and PAT cycles
  • Act as an additional resource to assist with training of the Shared Svc and MPS (as required) teams on client specific changes
  • Develop and maintain research and resolution knowledge via the COS Portal
  • Conform to ADP's standard operating procedures and processes to meet production and client requirements and SLAs
  • Demonstrate accountability, compliance, and adherence to complete payroll quality standards, ADP policies, SAS70 and confidentiality
  • Identify and resolve systemic or broad client impacting issues related to the client Database and/or Documentation
  • Conduct research, and work closely with the production teams to help create Production Exception Reports (RCA Documentation) that can be presented directly to our clients, and monitor success of resolution
  • Identify vulnerabilities and opportunities for improvement, as well as maintain stats and record issues to help develop a trend analysis that will drive improvement in all areas of Shared Services. (Work closely with CIG)
  • Perform data analysis to identify systemic issues and identify trends
  • Develop and drive implementation of systemic issues prevention plans
  • Track and report success of all prevention plans
  • Build relationships of trust, respect, and partnership by providing World Class Service to our external clients and our internal production and support teams
  • Work directly with production team leadership and external clients to resolve areas of client dissatisfaction and prevent further occurrences
  • 2-4 years multi-state payroll processing experience or the equivalent in the areas of: Manual Checks, Garnishments, Data Entry, Interface Management or other directly related work experience
  • HS Diploma
  • Technical experience to include some troubleshooting experience
  • Experience with research and resolution, preferably within payroll or related subject matters
  • Analytical and consultative skills
  • Able to work 8am-5pm, as well as work a later shift (such as 11am-8pm) at least once a week, Monday thru Friday
  • Have the flexibility to work longer hours as needed, especially during year-end processing
  • Some college
  • FPC certification
184

Production Support Analyst Resume Examples & Samples

  • Ability to keep schedule, make tight deadlines, work timely and independently
  • Manage batch related issues and status, escalate when items are not addressed (this is a critical day to day task)
  • Timely and accurate user notifications
  • Assist with report to support monthly metric reporting
  • Coordinate and perform Disaster Recovery test
  • Assist with gathering of sox/audit evidence
  • Ability to prioritize and engage management in situations when prioritization is a challenge
  • Investigation of root cause analysis and corrective action
  • Basic knowledge of UNIX and SQL
  • Basic knowledge of ITIL - Understanding of the Service Support and Delivery disciplines. Aware of the importance for incident, problem and change management procedures for day to day support activities
185

Production Support Analyst, Senior Resume Examples & Samples

  • Serves as a Subject Matter Expert providing guidance to lower level workers
  • May schedule work, train, mentor, and/or coach other employees
  • Conveys team goals effectively through strong written and verbal communication skills
  • Works on moderately complex issues where analysis of situations requires an in-depth evaluation of variable factors
  • Has the ability to resolve issues in creative and effective ways
  • Supports and maintains the application suite
  • Resolves issues in a timely manner
  • Collaborates with other application and technical resources when resolving a problem or implementing a system change
  • Provides on-call support outside business hours as needed
  • Updates and maintains required systems documentation, following the documentation standards where applicable
  • Owns operations of the applications tool set
  • Coordinates with other teams and peers to ensure that the system runs and interfaces smoothly
  • Communicates status to team on a regular basis regarding problems and issues in Production, so they can be communicated to the Business Area
  • Maintains flexibility in response to requests
  • Understands how the applications support business processes and apply this knowledge to solve defined business problems
  • Participates in systems migration planning and execution
  • Prioritizes work to ensure that team objectives are satisfied
  • Analyzes current application process and recommend improvements
  • Participates in review of high-level design
  • Develops and sustains a high level understanding of the competitive energy markets
  • Increases and maintains proficiency on operational methodologies and concepts
  • Identifies and acts upon functional and technical design and system architecture improvements
  • Updates team policies, processes, and workflows for submission to the Production Services Manager
  • Minimum 5 years’ experience required. Seven years’ experience preferred
186

Production Support Analyst Resume Examples & Samples

  • You support the firm's application service across over 500 LINUX servers, utilizing tools such as GENEOS monitoring, Perl scripts, and other automated solutions to ensure stability within the environment
  • You manage internal / external customer’s inquiries that may require building and running SQL queries
  • You navigate Sybase database tables and views; additionally, invent, drop , and update records as needed
  • Perform production changes to XML configuration files, deployment of tar packages, and the ability to write in vi editor during releases, or updates to the proprietary platform
  • Search and identify discrepancies via log file scraping tools and other LINUX based utilities and resources
  • Take multi-level ownership on production outages which would allow for investigation and reporting of incidents in succession to bring production back to operational ASAP
  • Review all the changes for production environment. Planning, coordination and meticulous deployment of changes to production
  • Overnight and weekend on-call responsibilities
  • Provide ‘Follow the Sun’ support for non-Americas applications
  • Display excellent verbal and written communication skills and adequately articulate concepts effectively to business users and technologists at all levels
  • Perform program management in order to outline delivery schedules, ensure issues are tracked and chased with partner or internal teams, while inspiring change to product design that places emphasis on proper operation
  • You possess previous experience in technical support of large scale high-demand trading applications
  • Experience with Shell, Perl, UNIX, SQL and Sybase technologies
  • Experience with incident management and development management support
  • Full grasp of monitoring platforms, specifically the GENEOS monitoring tool
  • Capable of handling and supporting infrastructure related needs that are depended upon by applications services
  • Bachelor's Degree is required preferably in Computer Science
187

Oracle Production Support Analyst Resume Examples & Samples

  • Working the Service Now Help Desk tickets and issues via the Incident Management process Open, monitor and work Oracle SRs by utilizing your skills, experience and knowledge of Oracle. This includes coordinating/communicating with functional SMEs
  • Assist the functional, development and operational team members to resolve issues
  • Resolve customer issues submitted, via Help Desk Service Now
  • Setup and configuration of Oracle Financials modules as required
  • Work closely with Oracle Development team as outlined in the migration process for moves from DEV to UAT to Production or Production Support to Production, if required
  • Research, identify patches or other Oracle solutions and manage via the inComm Oracle Patch Process
  • Open, monitor and work Oracle SRs by utilizing your skills, experience and knowledge of Oracle. This includes coordinating/communicating with functional SMEs
  • Actively oversee and coordinate the work of functional, development and operational team members to resolve issues
  • Technical contact for non-database related problems with 3rd parties (Banks, Vendors) & 3rd party software vendors for assistance in Production problem identification and resolution
  • Position requires 24x7 On Call rotation supporting production EBS environments
  • Minimum 4 – 6 years’ experience with Oracle ERP Financials R12 in a support role is required
  • Previous experience in at least 3 or 4 of the following modules, GL, AP, AR, PO, INV, Channel Revenue Management (ChRM) & CM modules (R12) is required
  • Previous experience in one or more of the following modules, PA, FA, iExp, iProc, OM or Advanced Pricing a plus
  • Experience in SQL, PL/SQL, Oracle 8i/9i/10G, Oracle Discoverer (10G), required
  • Knowledge of Oracle Alerts, Workflow and Concurrent Manager required
  • Experience with interface creation and support via EDI and Oracle API required
  • Must be available for after-hours support, especially during month end closing
  • BS in Computer Science, Information Technology, or related field
  • Strong communication skills with the ability to explain technical concepts to functional users using the appropriate level of detail is critical
  • Customer service focused with the ability to effectively organize tasks, manage multiple priorities/details, meet schedules, and deliver on customer commitments
  • Excellent critical thinking and problem solving skills
  • Ability to work independently and resolve complex problems
  • Excellent organizational skills, ability to work well in a fast paced environment, ability to evaluate and manage priorities
  • Relationship building
  • Ability to collaborate and work well within a team
  • Ability to share knowledge, and expertise
  • This position is eligible for the Employee Referral Bonus Program - Tier 4
188

Interface Production Support Analyst Resume Examples & Samples

  • Responsible for research and resolution of escalated issues for Payroll, Data Entry, Manual Checks, Garnishments, and primarily Interface Management
  • Responding to all inquiries representing all support levels to client retained team, internal MPS and Shared Svc Teams
  • Perform trouble shooting, analysis, research and resolution related to all post-payroll processing and communicate resolution with clients and internal MPS teams
  • Perform production exception processing support for the shared svc teams
  • Serve as a single point of contact and provide full research and resolution of escalated issues from multiple sources including both internal and external clients while thoroughly documenting all cases in DASH
  • Work very closely with Shared Svc teams to provide information and to test and configure new client startups through both UAT and PAT cycles
  • Serves as consultants to Managed Payroll, Manual Check, Garnishment, Data Entry and Interface Management teams as needed regarding such topics as proper tax/lien setup by state, system errors, report running, historical data edits, technical interface issues and others tasks as needed
  • Act as an additional resource to assist with training of the Shared Svc and MPS (as required) teams on client specific changes
  • Develop and maintain research and resolution knowledge via the COS Portal
  • Conform to ADP's standard operating procedures and processes to meet production and client requirements and SLAs
  • Demonstrate accountability, compliance, and adherence to complete payroll quality standards, ADP policies, SAS70 and confidentiality
  • Identify and resolve systemic or broad client impacting issues related to the client Database and/or Documentation
  • Conduct research, and work closely with the production teams to help create Production Exception Reports (RCA Documentation) that can be presented directly to our clients, and monitor success of resolution
  • Identify vulnerabilities and opportunities for improvement, as well as maintain stats and record issues to help develop a trend analysis that will drive improvement in all areas of Shared Services. (Work closely with CIG)
  • Perform data analysis to identify systemic issues
  • Develop and drive implementation of systemic issues prevention plans
  • Track and report success of all prevention plans
  • Build relationships of trust, respect, and partnership by providing World Class Service to our external clients and our internal production and support teams
  • Work directly with production team leadership and external clients to resolve areas of client dissatisfaction and prevent further occurrences
  • 2-4 years multi-state payroll processing experience or the equivalent in the areas of: Manual Checks, Garnishments, Data Entry, Interface Management OR other directly related work experience to include technical and analysis experience
  • HS Diploma
  • Excellent communication skills (verbal and written)
  • Familiar with FTP (what it is and how it works)
  • Experience with SQL and how it is used
  • Familiararity with varying file formats and delimiters
  • Ability to collaborate with others (clients and internal partners)
  • Ability to troubleshoot technically complex issues
  • Experience with research and resolution
  • Experience identifying data variances, exceptions and making proactive recommendations and/or solutions to prevent short and long term recurrence
  • Analytical and consultative skills
  • Flexibility to eventually be on call for one week (on a rotation)
189

Production Support Analyst Resume Examples & Samples

  • Degree preferred
  • Able to build productive working relationships internally and externally and work as a team
  • Excels in fast-paced, agile team environment
  • Aptitude for learning
  • Strong problem solving, analytical, and critical thinking skills. Must be able to understand and interpret complex business requirements and regulatory concepts within the insurance industry
  • Technically proficient – Advanced knowledge of Microsoft Office Suite. Familiarity and understanding of relational databases and SQL. Knowledge and experience with MS Project is a plus
  • Able to accomplish individual and team goals through personal organization and time management. Must be highly organized, detail-oriented with the ability to multi-task to meet deadlines
190

AS Production Support Analyst Resume Examples & Samples

  • Analyzing business requirements, processes, data and systems to determine appropriate solutions
  • Providing support to the application
  • Designs, codes, tests, debugs and documents software according to NTT Data Services' systems standards, policies and, procedures, security and compliance requirements
  • Interacts with business users, I/T, vendors and customers to define current and future application requirements
  • 2+ years of strong foundational skills in RPG free format and ILE, CL, SQL, DDS and SDA
  • Experience in production support/operation on AS/400 and I-Series platforms
  • Familiar with DB2 data structures and logical views
  • Familiar with I-Series debugging and troubleshooting skills
  • Strong SQL knowledge on the Iseries and ability to monitor and support batch jobs
  • Cost accounting background
  • Background in creating centralized and distributed databases
  • Able to work and coordinate with technical teams across the country and internationally
191

Production Support Analyst Resume Examples & Samples

  • Will be required to test and support code client processes and applications
  • Will be required to test and produce ad hoc reports from any of the following RDBMS databases such as Oracle, SQL Server and DB2
  • Will be required to make us of analysis tools (UNIX & SQL) and development skills to analyze production issues
  • Will be required to provide estimates for work to be delivered
  • Required to produce documentation, test plan creation, test execution, test results recording and follow-through
  • Requirement to work outside regular business hours and provide 24/7 support (rotational pager support)
  • Understanding of RDBMS databases such as Oracle, SQL Server and DB2
  • Ability to use analysis tools (UNIX & SQL) and development skills to analyze production issues
  • Ability to estimate work (documentation creation, test plan creation, test execution etc…)
  • Solid experience in testing methodology – planning, preparing and executing test plans, setting up test data
  • Proven ability to create and follow process documentation
  • Strong background in client and customer services
  • Experience with application support and dealing with customer issues
  • Experience conducting technical investigations and making solution recommendations in order to resolve client needs
  • Experience working with Mainframe, Window and Unix platforms
  • Understanding of banking applications and terminology
  • Previous development experience using languages such as COBOL, Java, or Basic is a definite asset
192

Production Support Analyst Resume Examples & Samples

  • Qualified individuals will support production management by monitoring and reporting case backlogs and adjusting team and/or analyst priorities to maintain compliance with service level agreements
  • Minimum of five years of experience in business or data analysis
  • Experience in healthcare
  • Experience in enrollment transactions
193

Tech Production Support Analyst Resume Examples & Samples

  • Web/IVR Release Management
  • 5 or more years’ experience IVR/Web products, applications, release management, content management, trouble-shooting, and development support
  • Bachelors’ degree or equivalent experience
  • Customer Service-focused
194

Production Support Analyst Resume Examples & Samples

  • Windows Server experience required
  • Experience working in virtual environments required
  • Linux experience preferred
  • Spectrum or PRTG experience preferred
195

Production Support Analyst Resume Examples & Samples

  • The primary responsibility is to provide front line support to the business and downstream IT teams, to ensure continued availability, effectiveness and accuracy of production systems
  • Reporting to the European RTB Lead for Instrument and Price Support, this role will be based in our Prague Office, an integral part of our global team spanning London, Pune, and New York. This role will deliver second and third level support services across a suite of key applications
  • Front line support to the business and downstream IT teams across the Instrument & Price suite of applications
  • Undertake projects as required, including the following areas: capacity and performance management, monitoring initiatives, infrastructure upgrades, new tools, application onboarding, and automation
  • Proactively improve the quality of systems and service, and increase business value by embedding in a Continuous Service Improvement (CSI) process
  • Develop knowledge in Reference Data IT systems as required, proactively learning the environment and assisting in the training of new team members
  • Participation in Change Management activities, including change review/sign-off, and deployment to production
  • Participation in Business Continuity activities including Disaster Recovery Tests and Work Area Recovery tests
196

Production Support Analyst Resume Examples & Samples

  • Application development to support new features, requests, fixes, etc, for the existing development queue and new projects as needed
  • Development work related to CCAR, which will include data tagging, reporting and the building out of historical data sets
  • Be able to read, understand and perform fixes to code in support of daily regulatory reports
  • Work on new business, both project related and course of business
  • Escalate and address any issues affecting daily and monthly batch procedures that may impact delivery to our business users
  • Experience working within global teams across different locations
  • Experience working with large volumes of data within a data warehouse
  • Working knowledge of data warehouse technical concepts and designs
  • Working knowledge of technical concepts and designs for business intelligence & adhoc/query reporting
  • Working knowledge of Microsoft SQL Server and SSIS stack
  • Advanced knowledge and extensive experience working with SQL
  • Advanced skills working with Microsoft Excel
  • Financial industry knowledge, especially as it relates to a balance sheet, is preferred. This includes the types of instruments held by a banking institution for its day to day operations
  • Working knowledge of Java and UNIX/Linux for integration of Hadoop and Jasper soft reporting is a plus
197

Production Support Analyst Resume Examples & Samples

  • High School Diploma or equivalent (4 - 6 years’ experience)
  • Must be able to obtain a Public Trust clearance
  • Working knowledge of Oracle Federal Financials, Unix and Control-M Workload Automation is very helpful but not a requirement
198

Production Support Analyst Resume Examples & Samples

  • Monitor alerts, server health, application services and ensure 24x7 availability of the Production environment
  • Perform Problem determination, coordinate with various teams and raise incident for all Issues, analyze root cause and assist in efficient resolution of all production issues
  • Coordinate for releases, deployment, validation, patching activities etc
  • Identify the operational process gaps upfront as part of the design and development of the projects and provide preventive solutions
  • Work with Development team in planning and executing test cases for integration testing, ensuring adherence to standards and design specifications
  • Perform application optimization by working with developers, customers and system support personnel. Increase application reliability and availability through process improvement
  • Identify possible integration constraints in relation to other IT systems and dependencies
  • Provide optimization recommendations through historical analysis and forth-coming projects. Extends awareness of risks associated with application development, potential impacts, incorporating risk planning and mitigation
  • Participate in disaster recovery planning and execution, conduct release and deployment planning meetings
  • Review and approve from support perspective technical solution designs and test plans, detailed design documents, operating support instructions, operations management/deployment plans
  • On Call after hour support
  • Experience with Java, Weblogic is a must
  • Experience with incident, change and problem management process align with ITIL framework
  • Knowledge of networking (TCP/IP, Firewall rules) and UNIX\WINDOWS servers and infrastructure environment, knowledge in SAN and NAS
  • Maintain Rogers standards for application and workflows, implementations and service
  • Experience in project implementations and support application environment
199

Mainframe Production Support Analyst Resume Examples & Samples

  • Provide analysis, support and testing services in support of enterprise-scale financials and banking applications
  • Contributes to the development and evolution of HP reusable assets
  • Participates as a member of a design/development/support team
  • Must be up-to-date with mainframe technologies as well as the traditional mainframe toolset
  • Provide application support including trouble ticket resolution and potentially off hours support as part of a production support team
  • Requirement to work outside regular business hours and provide 24/7 support (rotational pager support
  • Will be required to test and support code client processes and applications
  • Will be required to test and produce ad hoc reports from any of the following RDBMS databases such as Oracle, IMS and DB2
  • Will be required to make us of analysis tools (UNIX & SQL) and development skills to analyze production issues
  • Will be required to provide estimates for work to be delivered
  • Required to produce documentation, test plan creation, test execution, test results recording and follow-through
  • Five or more years of experience working on the z/OS platform
  • Strong knowledge of JCL, TSO, ISPF
  • Strong knowledge of mainframe storage solutions and database technologies including ISAM, VSAM, IMS DL/I, DB2, Oracle
  • Demonstrated experience using COBOL. Knowledge of JAVA is an asset
  • Knowledge of the software development processes and best practices for both Iterative and Incremental projects
  • Desirable: ITIL Foundation Certification
  • Ability to use analysis tools (UNIX & SQL) and development skills to analyze production issues
  • Ability to estimate work (documentation creation, test plan creation, test execution etc…)
  • Solid experience in testing methodology – planning, preparing and executing test plans, setting up test data
  • Proven ability to create and follow process documentation
  • Strong background in client and customer services
  • Experience with application support and dealing with customer issues
  • Experience conducting technical investigations and making solution recommendations in order to resolve client needs
  • Understanding of banking applications and terminology
200

Application Production Support Analyst Atlas Resume Examples & Samples

  • Contribute to projects as an Analyst Developer and Single Point of Contact for Business Analyst
  • Excellent analytical skills and strong problem-solving/troubleshooting skills required
  • A very good team player and to be able to work independently
  • Good English verbal and written communication skills. Be able to communicate with team mates, users and managers easily. (French a plus)
  • Knowledge of CMMI (Capability Maturity Model Integration)
  • Knowledge of Agile methodology
201

Production Support Analyst Resume Examples & Samples

  • Need to review application/platform changes and ensure all mandatory artefacts attached so that risks associated with change are understood and mitigation done
  • Will need to participate in Incident management process in person and follow escalation processes along with sending notification to clients periodically
  • Group email management and take ownership to track & resolve issues coming via mail
  • Facilitate coordination across streams and the wider teams during incidents and key market and holiday events
  • Perform reviews of all open production items with the development teams and push for updates and resolutions to outstanding tasks and reoccurring issues
  • Approach support with a proactive attitude, working to improve the environment before issues occur
  • Focus knowledge management across the supported applications and ensure full compliance
  • Getting things done in large organizations – understanding of where to use processes and how to build and operate a network
  • Exceptional written and oral communication skills, including the ability to communicate technical information to a non-technical audience and with executive levels. Relationship management skills
  • Experience working with virtual and global teams / Intercultural awareness
  • Experience with using UNIX, Linux, Wintel, Perl/Shell scripting, as well as ability to write SQL to extract and patch data in Oracle databases. Familiarity with JAVA and .Net
  • Experience of Monitoring tools such as Geneos, Netcool, Tivoli
  • Experience of end to end Level 2 production support and good overview of production support
  • Experience of run-book execution
202

Production Support Analyst Resume Examples & Samples

  • Provide functional and business expertise for IT projects and business systems support
  • Monitor (ServiceNow) trouble management system to ensure all reported production issues are addressed according to published service level agreement
  • Provide system expertise to IT training team in support of new employee training and ongoing system training needs
  • Perform assigned tasks from the regular production support checklist
  • Perform configuration management for implementation of new system functionality into production
  • Provide and coordinate support for the QA environment and the QA team
  • Support Infrastructure and Application enhancements
  • Support New Network Launches and Rebrands configuration
  • Provide yearly upfront support including after hours and weekend support
  • Participate in the design process to ensure that business requirements are being satisfied
  • Ensure compliance with Discovery’s Software Development Lifecycle documentation and mandated compliance requirements for all application changes
  • Ensure that scheduled jobs (e.g., SSIS packages, cron jobs) complete successfully and escalate to the Lead when needed in the case of complex discrepancies
  • Assimilate system knowledge and application behavior through the review of Interface Control Documents (ICD’s)
  • Communicate issue status to internal and external stakeholders, including senior leadership
  • Familiarity with MS Office products; primarily Access and Excel – ability to troubleshoot, debug, do lower level coding/pivots etc
203

Production Support Analyst Resume Examples & Samples

  • Ensures security and maintenance requests are processed in a timely manner
  • Maintains a good working knowledge of the applications(s) supported including: Purpose, capabilities, limitations and use within the business
  • Develops functional requirements to meet business objectives
  • Partners with IT to ensure understanding and translation into technical requirements
  • Ensures reported incidents are tracked and documented (including scope, resource requirements, and impact)
  • 2 years HR experience preferred
204

Cics Production Support Analyst Resume Examples & Samples

  • Analyze and debug WebSphere MQ series performance problems utilizing Tivoli Enterprise Portal (TEPS), ITCAM, Introscope, etc
  • Analyze and debug WebSphere Application Server (WAS) problems including heap usage, garbage collection, CPU response and backend systems
  • Troubleshoot other WebSphere related issues utilizing EJES to check logs, TEPS, ITCAMS and Omegamon
  • Respond to Hot Terminal, SSA Alerts and email messages identifying problems
  • Identify and report Z/OS, JES3, Top Secret and other underlying system software problems
  • Identify and troubleshoot CICS and database problems
  • Download CICS system and application dumps
  • Perform CICS system dump analysis and provide recommendations
  • Troubleshoot DB2, Oracle and IDMS problems
  • Demonstrate CICS programming experience using, Java, Common Business Oriented Language (COBOL), or assembly to identify/isolate problems
  • Upon determination and resolution of a problem, ensure that all members of the monitoring room staff, management, developers and customers are briefed on the problem including how the problem was detected, resolution alternatives and reasoning for the course of action taken
  • Z/OS
  • WebSphere MQ
  • AbendAid
205

Senior Production Support Analyst Resume Examples & Samples

  • Be part of Global production support team supporting health and compliance of Technology Infrastructure systems including but not limited to, UNIX and Windows Servers, Storage (NAS/SAN), backups and Databases
  • Perform support tasks as documented and aligned to each technology platform supported. This includes but is not limited to: UNIX, Linux, Windows Server, NAS, SAN, Backups, DB2, Hadoop, Sybase, SQL
  • Ensuring critical issues are attended in a timely manner and escalated when appropriate
  • Prioritizing tasks and adhering to Service Level Targets
  • Contribute in Root Cause Analysis’s
  • Relevant Experience in managing Linux & Solaris and Windows Server Operating Systems
  • Understanding of SAN/ NAS and associated protocols
  • Good working knowledge with DNS, NIS, LDAP, DHCP, autofs, NFS, TCP/IP, NTP
  • Delivering the technical tasks within defined timescales and to standards agreed in relevant Service Level Agreements with client
  • Meeting various other Quality KPIs like UAT First Time Pass, Zero Downtime etc, wherever applicable
  • Participating in various client meetings for strategy making, providing inputs wherever applicable
  • Active involvement in Project work, should be able to outline the project plan and implement it further
  • Initiate and align all the standard processes in the corresponding service to adhere to ITIL standards and implement best practices
  • Perform peer-reviews for the team-members to ensure the quality deliverable
  • Should have excellent client facing skills and understand the client requirement, presentation and documentation skills
  • Perform Technical Interview (level1) and mentor the new starters and junior team members
  • Improve the processes to make it cost-effective (in terms of efforts)
  • Adapt upcoming technologies that could be used going forward for day-to-day delivery (as per the latest trends) and building capabilities on these within the team
  • 4-7 years of experience, Graduate in IT (preferably)
  • Must have experience in Technology Application
  • Should be proficient in Problem Diagnosis & Solution and Technical Process Expertise
  • Should have progressing skills in Technology Solution Design
206

Production Support Analyst, DB / DBA Resume Examples & Samples

  • Provide both order-of-magnitude and detailed estimates for software development activities and artifacts. Develop and refine estimating models based on previous project actuals and trends to improve accuracy of estimates
  • Perform troubleshooting and debugging of Information Technology systems and products to improve performance of products. Partner with business partners and develop teams to identify and implement process to provide technical operations and testing of applications
  • Follow good documentation practices, including producing and managing formal artifacts as well as writing clean, readable and standards-compliant code and unit tests. Serve as serve as primary or backup contact to define non-functional specifications and contribute/ drive to application/system design for supportability, maintainability and reliability aspects
  • Supervise project teams in a matrix environment. Monitor milestone and project status. Partner with internal and external consultants
  • 5 years of experience (minimum) as a database administrator with DB2 UDB LUW Data Warehouse Enterprise Edition within an AIX operating environment
  • DPF experience required
  • Implement backup and recovery procedures for DB2 UDB Data Warehouse databases and test regularly in conjunction with Operations
  • Create, maintain and refresh required DB2 UDB Data Warehouse instances/databases for development, test and production environments
  • Provide after hours on-call support for critical database issues
  • Installation and upgrades of multiple DB2 UDB Data Warehouse software products/versions for DBMS, server software and various tools software
  • Experience supporting 24x7 environments
  • As required, help resolve application problems. Act as liaison between application programmers and DBMS vendor to report and resolve problems
  • Following BCBSA standards, write, maintain and document monitoring scripts needed in support of applications
  • Act as project liaison and coordinate with AIX system administrators for application of OS patches and maintenance required for database servers
  • Understand and maintain documentation of dependencies between versions of application vendor software, DB2 UDB Data Warehouse software, and AIX Operating System
  • Development, maintenance and documentation of procedures and standards for effective database software use
  • Analysis and management of DB2 UDB Data Warehouse problems/defects with IBM and installation of patches
  • Use of software and locally developed tools to monitor DB2 UDB Data Warehouse databases
207

Production Support Analyst Resume Examples & Samples

  • You will be working closely with traders, middle office staff, operations and product control in resolving business related issue within the support team
  • Provide support to the FDSF/PRA Scenarios for Credit Risk Management, and ensure all regulatory dedications are met in a timely
  • Support Credit IT applications from business perspective
  • Support of Risk and/or algorithmic trading systems
  • Provide first & second line application support including trouble shooting issues, leading technical investigations and supporting high-demand platforms in a demanding 24/7 environment
208

Senior Production Support Analyst, OUS Resume Examples & Samples

  • Responsible for leading problem resolution and risk assessment for multiple critical investments trading, trade confirmation and settlement systems/systems. As issues arise, takes responsibility for identifying the cause, investigates the options for correcting the issue, partners with other areas as needed and ultimately resolves the problem all the while determining impact to the customer. Follows up with end users to ensure issues have been correctly resolved and problems have not resurfaced. Uses strong verbal and written communication skills to make technical and non-technical material understandable to business units
  • Leads small projects to configure and enhance new and existing investments applications to effectively improve the supportability of systems supported within the group. This includes working with vendor technical resources, Global Business Solutions & Technology resources and end users to ensure system availability and reliability are constantly maintained. Plans and facilitates meetings to coordinate execution of solutions. Additionally, partnering with other teams to facilitate automated application installations. Leads the effort to streamline and document new client installations as systems are deployed for turnover. This includes Trading, Trade Confirmation, and Trade Settlement systems
  • Collaborates within GBS&T team members to discuss issues and resolutions; provides status updates to management and the business so they are informed of any implications that might affect them (e.g., trading implications). Follows Enterprise Support Services best practices and standards to promote successful engagement and collaboration throughout the organization
  • Interfaces with outside vendors and internal Global Business Solutions resources in order to properly gain the knowledge to support assigned applications. Also leverages these resources for escalated support and system supportability initiatives. Uses negotiation skills to influence project team and gain consensus on the selection of the most viable solution
  • The Sr. PSA documents requirements due to re-engineering of applications, translates into functional and/or technical specifications, writes and executes test cases and plans, oversees the testing process, and maintains vendor relationships for implementation and issue resolution as required. Continual maintenance of documentation is required for successful support
  • Undergraduate degree and 2 years of related work experience or equivalent
  • On call / after-hours availability required
  • Autosys scheduler
  • Familiarity with Windows and UNIX server environments
  • Demonstrated successful mastery of major components of the Systems Lifecycle Development methodology in the context of major systems implementations including: requirements gathering and development of functional specifications; management of all facets and phases of test plan development and execution; development of technical specifications
  • Prior experience executing project discovery and investigation, including development of a Cost-Benefit Analysis for a project of moderate size
  • Demonstrated high level of analytical and problem solving skills
  • Demonstrated ability to develop alternative solutions to the most complex problems and recommend the best solution to the business and project team
  • Extensive experience with process reengineering
  • Mastery of testing concepts and skilled in formulating test strategies, managing, and executing system testing initiatives
  • Experience using Microsoft Office Suite; Windows 7
  • Skilled in the use of Visio or other process or flow chart tool
  • Strong knowledge of relational databases and concepts, AWS/Cloud based technologies
  • Flexible and a team player
209

Production Support Analyst Resume Examples & Samples

  • Experience in supporting equity trading business
  • Programming experience in shell/python scripts
  • Knowledge of FIX protocol is preferred
210

Oracle Production Support Analyst Resume Examples & Samples

  • Performs daily maintenance, accessibility, and overall systems support for Oracle Financials R12 suite
  • 3+ years of experience working with Oracle eBusiness Suite and knowledge of R12 EBS
  • Ability to manage multiple system support requirements
  • Previous experience in at least 2 to 3 of the following modules, GL, AP, AR, PO, INV, CM & ChRM (Trade Management) modules (R12) is required
  • Experience with interface creation and support via EDI and Oracle API a plus
  • This position is eligible for the Employee Referral Bonus Program - Tier 4 - #LI-KJ1
211

Oracle Production Support Analyst Resume Examples & Samples

  • Works the Service Now Help Desk tickets via the Incident Management process
  • Opens, monitors and works Oracle SRs by utilizing your skills, experience and knowledge of Oracle. This includes coordinating/communicating with functional SMEs
  • Setup and configuration of Oracle Financials modules, as required
  • Works closely with Oracle Development team as outlined in the migration process for moves from lower environments to production, if required
  • Research, identify patches and manage via the inComm Oracle Patch Process
  • Provides systems support in a 24x7 environment
  • Participate in on-call rotation with other staff to support production system
  • Attends meetings and interacts professionally with users, peers and management
  • Troubleshoots and takes ownership of issues that arise with various applications and systems and works to resolve them until a resolution is reached
  • Work on projects assigned by manager and project management team
  • Provide timely feedback to Managers on open issues and provide quick resolution
  • Provide resolution of issues for postmortem review and analysis
  • Helps build solid productive relationships will all levels of leadership and support teams
  • Facilitate effective and supportive team relationships to resolve operational and
  • Interdepartmental problems quickly
  • Previous experience in at least 3 or 4 of the following modules, GL, AP, AR, PO, INV & CM modules (R12) is required
212

Production Support Analyst Resume Examples & Samples

  • Provide hands on technical support for the applications used by the GPF business line
  • Identify and respond to events impacting the production environment
  • Help during incidents by providing technical investigation support
  • Actively maintain and contribute to the application knowledgebase
  • Collaborate with partners in the infrastructure teams and application developers
  • Ideally 1-2 years experience of providing application support in an enterprise environment,
  • Knowledge of UNIX (any flavor) and Sybase/Oracle Database
  • Professional verbal and written communication skills across a variety of stakeholders
  • Experience of using monitoring and alerting technologies
  • Technical knowledge of Unix/Linux operating systems
  • Technical knowledge of relational databases
213

Application Production Support Analyst Resume Examples & Samples

  • A solid understanding of established technical operations support procedures and concepts, familiarity with ITIL framework for IT service management
  • Ability to analyze existing system logic, identify problems, and recommend and implement solutions (Incident Management)
  • Manages changes and releases, creation and execution of production deployment plans
  • Partners with appropriate development and production support areas
  • Participates in validation and testing activities
  • Contingency planning and disaster recovery testing
  • Analyzes applications to identify risks, vulnerabilities and security issues
  • Applies good understanding of how the team and area integrate with others to accomplish objectives
  • Makes evaluative judgments based on analysis of factual information; resolves problems by identifying and selecting solutions through the application of acquired technical experience and guided by precedents
  • Exchanges ideas and information in a concise and logical manner
  • 1 – 5 years of experience in IT support or development of Java/Unix/Microsoft web applications
  • Ability to triage and quickly resolve urgent production incidents
  • Leading execution of application change management, creation of change tickets
  • Experience in administering or troubleshooting multi-tiered web applications and the interaction between all infrastructure technical components (web servers, application servers, database servers, LDAP, firewalls, etc.) and be able to address optimization and security concerns
  • Experience or familiarity with ITIL framework (certification preferred)
  • Expert communication skills, both written and verbal, to communicate complex issues to technical and non-technical audiences composed of peers, partners, management and customers
  • Perform analysis of application processes, log files, database structure and records to identify risk to the production environment and incident prevention
  • Participate in rotation of on-call/pager support 24x7 for responding to production incidents
214

Operations & Production Support Analyst Resume Examples & Samples

  • Under supervision of senior investment personnel, provide PM Team assistance over maintenance of centralized of assigned accounts including analyzing customer objectives, calculating performance, and determining appropriate asset allocation in conjunction with objectives and risk tolerance. Accounts assigned are generally invested in open architecture mutual fund investment strategies
  • Analyzes business unit level testing reports and prepares various management reports
  • Heavy assistance in investment trading functions
215

Production Support Analyst / Scheduler Resume Examples & Samples

  • Processes multi-platform change control
  • Ensures audit and quality control processes are maintained in all change requests
  • Enforces department standards for compliance
  • Contributes in the resolution of failures and outages
  • Reviews incident tickets to identify patterns of abends/outages and facilitates problem resolution
  • Provides reporting for change and incident/problem management
  • Provides 24X7 hour on-call support for the Data Center on a rotational basis
  • Follows processes and procedures while paying close attention to details
  • Participates in the planning and execution of special projects
  • Assists in the installation, implementation, and support of IT tools and products
  • Identifies opportunities for improving processes
  • Assists in the testing and implementation of tools and methods to automate processes
  • Participates in Disaster Recovery Testing
  • Working knowledge of the following
  • Associate’s degree or equivalent IT work experience in a Data Center related environment
  • 1+ years IBM mainframe experience
  • 1+ years Open Systems Platform experience (UNIX, Linux, Windows, etc.)
216

Application Production Support Analyst Resume Examples & Samples

  • Incident, Error and Business Management
  • Assist in triage of application Incidents. Provide timely updates and feedback to incident originator. Manage inquiry/incident through life cycle of issue
  • Provide Technical support to .business areas and clients as needed. Follow Incident Management Procedures using Service Now tool to track the open incident through to closure
  • Work with business areas to define severity of inquiry by understanding the business and client impacts of an issue or event
  • Assist in documenting incident and error handling procedures in the teams knowledgebase
  • Provide Incident Management support and when needed lead the Incident Management process to ensure timely escalation and communication of issues
  • Partner with Production Support team members and the Development organization on root cause efforts and ensure documentation and procedures for any new tactical solution or control check are adhered to
  • Ensure problems (and/or System Defects) are appropriately logged in the central repository
  • Event/Crisis Management
  • Participate or when needed lead efforts around Event Management
  • Lead troubleshooting analysis efforts to resolve application outages in a timely manner
  • Responsible for communicating the status of research to Production Support team members and other interested parties which may include Sr. business representatives
217

Production Support Analyst Resume Examples & Samples

  • Knowledge of Windows Server 2008/2012
  • Knowledge of monitoring tools
  • Excellent troubleshooting skills
  • Network+ preferred
218

Production Support Analyst Resume Examples & Samples

  • Respond promptly to all client and broker requests for data and information industrial space in the Houston market using CoStar, LoopNet, CommGate and other resources
  • Create and edit survey reports for the areas that encompass Houston real estate markets, oftentimes with accelerated timelines
  • Utilizing the data acquired in day-to-day survey requests, track, maintain, and disseminate detailed data including stacking plans, lease and sales comparables, development pipelines, and tenants in the market
  • Contribute to research efforts for presentations
  • Balance and prioritize requests using internal work management log
  • Bachelor’s degree in business, real estate, or related field
  • A dedication to learning local real estate markets required
  • Basic understanding of commercial real estate desired
  • Strong analytical skills, problem solving skills, and ability to process and analyze large quantities of data
  • Ability to effectively and professionally meet broker and client expectations
  • Ability to multi-task, work under pressure, and effectively manage time and workload
  • Proficiency with the following software programs: Microsoft Office Suite, Google Earth, and Costar
  • Ability to learn and gain proficiency quickly with other software and internal databases
  • Motivated and self-starting with a desire to succeed and contribute to the success of a team
219

Senior Production Support Analyst Resume Examples & Samples

  • Technical understanding of the airline/travel industry, E-Commerce platforms, aircraft maintenance systems, airline accounting systems, airline reservation systems and departure control systems
  • Able to represent engineering teams as the interface for a large project team
  • Clear understanding of software development processes and roles definition
  • Competent in testing and bug tracking tools(Jira, Confluence and Spira)
  • Clear understanding of Sail Point Product
  • Must pass a background check
  • Must have authorization to work in the U.S. as defined in the Immigrations Act of 1986
220

Production Support Analyst Resume Examples & Samples

  • Under general supervision, responsible for performing routine research and analysis to support business operations and present findings to manager or project leader
  • Determine best practices and suggest how to improve current practices and processes; develop recommendations
  • Assist in interpreting and administering operational policies and procedures
  • Coordinate the involvement of Ally stakeholders as necessary
  • Develop, validate and maintain step-by-step instructions/training materials
  • Under general supervision, design, coordinate and implement process changes to achieve the greatest efficiency and quality possible
  • Monitor performance to identify and help correct performance problems and provide feedback regarding areas requiring attention
  • Bring compliance issues and proposed solutions to the attention of manager or project leader
  • Under general supervision, provide strategic support for project and continuous improvement teams
  • Assist in developing appropriate metrics to measure business performance across the organization
  • Under general supervision, work on projects that provide process and project management, facilitation, and consulting tools to achieve business objectives
  • Associate / Bachelor's degree in business related discipline preferred. MBA is ideal
  • 3 + years in customer service or financial services with a specific skill set in clerical/administrative work, customer service operations, collections and/or outside collection agency support required. Prior leadership experience is needed
  • Knowledge of project management tools and ability to effectively prioritize tasks
  • High level of interpersonal skills to effectively work with others
  • Thorough understanding of Ally products, plans, programs, policies, and procedures
  • Solid analytical, reasoning, and problem solving skills
  • Detail oriented, ability to analyze and map out processes
  • Applies concepts, logic, methods and analysis
  • Business partnering skills, including good interpersonal skills with ability to work well horizontally and vertically within organization
  • Optimistic, embraces possibilities, supportive and motivating; recognizes change as creating opportunities
  • High level of proficiency in Microsoft Office programs (Word, Excel, etc.) and client specific application and database programs
221

Production Support Analyst Resume Examples & Samples

  • Under general supervision, the Production Support Analyst (PSA) assists in the development and delivery of technical and process oriented solutions and recommendations in support of the production environment
  • This includes analysis of business and user needs, documentation of current system requirements, translation into proper system specifications, and writing and execution of test cases
  • The position is competent to work at a high level of most phases of systems analysis and considers the business implications of the application of technology to the current and future business environment
  • The position guides and advises less-experienced Production Support Analysts and Associate Production Support Analysts and works independently on application support projects of medium complexity
222

Production Support Analyst Resume Examples & Samples

  • Partner with business groups to understand system pain points, determine root causes, and develop solutions to address issues
  • Develop training documentation as necessary to minimize re-occurrences of user error
  • Gather requirements for, create, and maintain master data changes required to accommodate rapid organizational growth
  • Plan and coordinate testing and document results for the implementation of any major system change
  • Ensure all configuration updates follow proper procedures and workflow in order to comply with internal audit requirements
  • Contribute to financial system projects as necessary
  • 1-2 years functional experience with Workday Financials preferred. We are after individuals who are highly motivated, intelligent, and have a great track record. In addition to strong analytical and quantitative skills, the successful candidate should have
  • Excellent written and verbal communication skills; ability to collaborate with functional team and business users
  • Ability to build strong relationships with business partners and ensure financial systems support day to day processes in an efficient manner
223

Production Support Analyst Resume Examples & Samples

  • When solving a mainframe production or system problem, makes effective use of tools and resources, such as Wiley and Zena (or other monitoring tools) to solve the problem. Makes effective use of tools and resources such as ping, tracert, overall server knowledge, and monitoring tools to solve open systems production or system problems
  • Windows Server knowledge 2008-2012 preferred
  • Unix knowledge preferred
  • Monitoring tools such as Spectrum, Wiley, Revielle, or similar tools preferred
  • Ticket system such as Remedy service now service desk
224

Wholesale BIO Production Support Analyst Resume Examples & Samples

  • Produce reports on time, without issue by establishing sound procedures for validation and notification routines
  • Drive to ensure data integrity through independent identification of issues, data validation, impacts, and root causes
  • Identify impacts and risks associated with downstream consuming systems, applications, and reports
  • Lead issues to quick, effective resolution, where resolution may require coordinating work with various EIS, BIO, and Business partners
  • Understand processes and support data stewards of CRS and HO systems
  • Consult with Business partners to determine solutions to meet their reporting needs
  • Communicate effectively with multiple teammate roles; system users, EIS partners, Business partners
225

Production Support Analyst Resume Examples & Samples

  • Support of all eFX production applications - this includes appropriate escalation and ownership to completion of all reported issues and requests
  • Maintain team knowledge base of known issues, steps required to address particular issues asks, documentation of new processes and general updates to keep content current
  • Logging of tickets for each and every reported issue to build up a knowledge base, identification of issue trends and for generation of metrics for management reporting
  • Minimum 5 years� experience in trade floor Production Support
  • Sense of urgency when handling production issues impacting the desk irms ability to do business
226

CTO L Production Support Analyst Resume Examples & Samples

  • Responding promptly to application alerts and issues
  • Level-2 Troubleshooting Applications / Infrastructure issues within benchmarked SLA’s
  • Responsible to report production impact details and able to elaborate to the management
  • Adhere to standards and processes for incident resolution
  • Maintain production support run docs for each application
  • Analyze and drive to RCA (Root Cause Analysis)
  • Support SFTP, HTTPS and MFT transmissions
  • Govern SSL Certificate Renewal process
  • Support enterprise quarterly HA/DR Sustained resiliency projects
  • Collaborate with Level 3 AppDev or engineering teams when issues arise that requires additional support
  • Implementing, measuring, and improving all processes, procedures, and activities required to ensure maximum availability, utility, flexibility, and responsiveness of the production environment
  • Technical writing skills with the ability to create or modify run-books as needed
  • Perform implementation, maintenance, remediation, and troubleshooting services for enterprise applications
  • Assist in testing and monitoring systems changes implemented by the organization
  • Ensure compliance with JPMorgan policies and procedures
  • Selected individual will work on rotational schedule as follows
  • 12 hour shift Sunday through Tuesday with Alternating Wednesday OR
  • 12 hour shift Thursday through Saturday with Alternating Wednesday
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Predictive Analytics Production Support Analyst Resume Examples & Samples

  • Research business unit queries regarding model outputs; this includes score shifts, missing items, reason messages, etc
  • Act as the PA point of contact for all PA developed applications and PA owned applications; this includes technical support, enhancements, bug fixes, production outages, etc
  • Establish and maintain a quality assurance model for all PA applications
  • Complete any Testing/Maintenance for PA databases and Cloud storage
  • Test and evaluate applications provided by 3rd party vendors (e.g. scoring engine)
  • Provide training as necessary on the functionality of the scoring engines for IT/Business units
  • Design and/or build reports/data exports of SE data for scoring visibility
  • Light technical support within PA group (issues with software, order software, ordering access, etc.)
  • 2 to 4 years of related experience that includes experience
  • Superior organizational leadership skills
  • Integrates multiple concepts across job functions with a goal of overall benefit to the organization
  • Ability to communicate, develop and leverage strategic business relationships across the organization and externally
  • Requires advanced technical and business knowledge
  • Self-motivated team player who excels in a collaborative environment
  • Contributes beyond job role and responsibilities
  • Strong SQL and database knowledge (Oracle preferred)
  • Strong Excel knowledge/experience including Macros and VB development
  • SOAP and REST web service experience testing and development
  • Report development/design experience (Tableau / Cognos preferred)
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Application Production Support Analyst Resume Examples & Samples

  • Provide first class support to all users of the system in a timely and efficient manner
  • Liaise with the developers to communicate issues raised by the business
  • Communicating with the global team to resolve issues
  • Maintain a knowledge base regarding support issues and their resolution using SharePoint collaboration tools
  • Build a working knowledge of the systems and business area in order to provide a high level of support
  • Reconfiguring various existing setups in order to improve the efficiency of the system and to cohere to business requests
  • Track issues effectively using ITIL approved methodology (incidents, changes, requests and problems)
  • Preparing environments for releases and ensuring that the implementation and pre-production tests are carried out
  • The systems the team supports are classified as Tier 1 (business critical) which requires a very flexible approach to work as we have to support the systems as well as undertake project work. Within the broader team we support an overnight batches that performs the official end-of-day revaluations and report generation for regulatory and financial reporting
  • Linux/UNIX & Windows Systems
  • ServiceNow (ITIL)
  • PLSQL/SQL
  • Experience in the Financial industry
  • Working with a global team supporting users remotely
  • Degree level education in relevant subject (Computer Science, Mathematics et al)
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Production Support Analyst Resume Examples & Samples

  • ) Network Monitoring using Splunk (Splunk is not a must have, other monitoring tools are okay)
  • ) Production support with IIS/.NET (basic understanding/troubleshooting with .NET/IIS)
  • ) Communication skills, someone who can lead a call, need someone who can be clear about production issues
230

Production Support Analyst Resume Examples & Samples

  • Evaluate incoming production support requests
  • Work with the user to clearly identify the symptoms and to define the steps taken so the problem can be recreated
  • Gather additional information from the user and subject matter experts as needed to identify the root cause
  • Recreate the issue in development instances if possible
  • Classify each request as either needing a code/configuration change or resolve the request by providing information to users
  • For all non-code related issues work with users to resolve and close
  • Lead the daily “urgent issues” call for IT and the user community
  • Build/update knowledge base for easy reference in future
  • Assign all requests requiring code changes to corresponding application group with appropriate priority and urgency
231

Production Support Analyst Resume Examples & Samples

  • Overall purpose of role
  • This role sits within the IB Reference Data Application Management group which focuses on the Run-The-Bank (RTB) activities managed within an ITIL Framework
  • Reporting to the L1 Team Lead for IB Reference Data, this role will be based in the Pune Office, working closely with the team which has members located in APAC, EMEA, and the US. This is a role to deliver first level support services across a suite of key applications
  • Support scheduled weekend activities (e.g. BCM testing, Data Centre Powerdown, Major Releases) of Production applications
  • Relevant years of experience in IT background with practical experience in IT support and/or development
  • Relevant years experience in the investment banking industry and/or atop tier financial institution
  • Knowledge of Relational Databases, in particular MSSQL and Oracle
  • Knowledge of Windows & Linux Platforms
  • Knowledge of Autosys or equivalent scheduling tool
  • Ability to adapt to changing priorities in a high pressure fast-paced environment
  • Basic understanding of Investment Banking