Collections Supervisor Resume Samples

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F Durgan

Fay

Durgan

1770 Troy Port

Houston

+1 (555) 662 8736

1770 Troy Port

Houston

Phone

p +1 (555) 662 8736

Experience Experience

Boston, MA

Collections Supervisor

Boston, MA

Corkery Inc

Boston, MA

Collections Supervisor

Coaches staff; manages performance; makes compensation decisions; manages staff career development
Manage and provide feedback in portfolio quality, control improvement and collection process to management
Create development plans for associates and assist in their growth and development
Monitor, measure, and manage employee performance according to established criteria. Effectively address performance issues or behavioral concerns as necessary
Coaches and develops Employees; ensures performance management activities are undertaken and completed for all Employees
Provide information and feedback to management on an ongoing basis to ensure continuous improvement in department processes
Works with management to continuously improve procedures and processes within team

Los Angeles, CA

Credit & Collections Supervisor

Los Angeles, CA

Zieme Inc

Los Angeles, CA

Credit & Collections Supervisor

Manage team of 6 to 8 associates in their day to day standard work, staff development and improvement activities
Lead daily management and process improvement events to achieve and sustain departmental goals while constantly looking to improve these goals
Performs multiple roles such as doer, leader or facilitator to support the work of the team
Organize and supervise activities of credit and collections staff to include scheduling and monitoring work flow and reviewing performance
Responsibilities includes recruitingand training employees, managing workloads and appraising performance
Individual desiring to excel in position with the objective of growing their career development and develop leadership competencies
Identify procedure gaps and develop standard work to ensure compliance with financial policy and procedures

present

New York, NY

MYS Ctsm Jb-collections Supervisor

New York, NY

Smith, Williamson and Fadel

present

New York, NY

MYS Ctsm Jb-collections Supervisor

present

Responsible to coach, motivate, monitor and manage a group of supervisors
Ensuring business target and business objectives are met
Work in conjunction with the other unit supervisor of CCMU to provide a consistent delivery of collector productivity and continuous improvement in all key efficiencies and effectiveness metrics
Ensure all processes, procedures and service standard are consistently followed by department
Provide direction and leadership to the team
Ensure high-level customer service is maintained
Manage the risk, compliance and control function of the business

Education Education

Bachelor’s Degree in Difficulty

Iowa State University

Bachelor’s Degree in Difficulty

Skills Skills

Ability to maintain professionalism with highly challenging dealers/customers
Ability to follow through and meet deadlines consistently to provide a helpful and reliable customer experience
Efficient organizational skills, and strong attention to detail
Fluent in handling aging reports and knowledge of payment terms expectations as well as knowledge of Average Days to Pay (Days Sales Outstanding=DSO)
Demonstrated proficiency in basic computer applications, such as Microsoft Office software products
Negotiate with lawyers and clients to reach settlements that maximize the collection of receivables while preserving client goodwill
Ability to work in team driven environment yet be able to work independently to complete daily expectations
Ability to maintain highly confidential information
Excellent knowledge of all collection policies, procedures and processes
Demonstrated proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas

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12 Collections Supervisor resume templates

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Dialer Collections Supervisor Resume Examples & Samples

At least three years experience as a team leader or supervisor
At least two years collections experience preferred; experience with more severely delinquent accounts (120 days ) strongly preferred
Proven ability to coach and develop others to meet goals
Excellent customer service; skilled at influencing and negotiating

Collections Supervisor Resume Examples & Samples

Bachelor’s degree or viable Collections experience
At least seven or more years of loan collections and default management experience with at least three years in a supervisory capacity, preferably in a lending/banking or financial services collections environment
Strong knowledge of Secondary Market/Investor collections, delinquency, and foreclosure workout requirements and procedures
Ability to initiate, develop, and implement projects and procedures within Collections
Strong knowledge of all applicable state and federal regulations
Excellent written and verbal communication skills. Possess excellent leadership, team building and motivational skills
Experienced in providing training, coaching, and development to team members, as well as providing regular feedback regarding work performance
5-6+

MYS Ctsm Jb-collections Supervisor Resume Examples & Samples

Responsible to coach, motivate, monitor and manage a group of supervisors
Ensuring business target and business objectives are met
Work in conjunction with the other unit supervisor of CCMU to provide a consistent delivery of collector productivity and continuous improvement in all key efficiencies and effectiveness metrics
On Collections & Recoveries (including reduction in cost/call and cost/workable account)
Ensure all processes, procedures and service standard are consistently followed by department
Provide direction and leadership to the team
Ensure high-level customer service is maintained
Manage the risk, compliance and control function of the business
Ensuring satisfactory audit results
Retain and improve employee satisfaction and morale
Provide on the floor guidance, training, feedback and motivation to their team and conduct formal appraisals and performance evaluations to improve the performance of their team members
At least a bachelor’s degree or professional qualification in any field
At least 5 years experience in management in the financial service industry with proven credit control record
Pleasant personality with excellent communication skills
Proficient in written and spoken English
Ability to speak Mandarin will be an added advantage
Able to work independently in a fast pace working environment
Able to anticipate problems and practice creative problem solving
Must have strong relationship building skills

Contact Center Collections Supervisor Resume Examples & Samples

Leads a team of Collections and Recovery support associates that manage special handling accounts, i.e., CCA, deceased, bankruptcy, payment plans, debt settlements
Works closely with 3rd party agencies to report and track performance and manage movement of post charge off accounts. Validates and processes all agency invoices
Leads team of self assessment auditors to ensure process and procedures align with all compliance regulations
Previous supervisory or related experience

Credit & Collections Supervisor Resume Examples & Samples

Supervise new application processing and make recommendations for payment plans and purchasing limits
Review credit status and credit limits of customers
Identify problem accounts and follow-up
Supervise collection of past due receivables
Organize and supervise activities of credit and collections staff to include scheduling and monitoring work flow and reviewing performance
Supervise implementation of local sales and marketing initiatives related to floor plan receivables
Coordinate credit and collection activities and initiatives with operating location management
Abilities in team leadership, planning, negotiation and written/spoken, communications
Working knowledge of computer usage
3 to 5 years of experience in credit and collection, accounting or finance related work
Prior management experience preferred
Experience in use of performance and activity management tools
Experience in automotive captive finance industry or auction business preferred

Collections Supervisor Resume Examples & Samples

Direct supervision of existing collection staff. Build and maintain a strong team that achieves uniformly excellent results. Provide consistent and timely feedback, mentor staff on collection tools and techniques, facilitate necessary training and conduct annual performance evaluations for all direct reports
Ensue that all Firm receivables are turned into cash receipts consistent with stated goals. Take a hands-on role in the collection of the Firm’s receivables, and review account activity with Revenue Coordinators on a regular basis. Provide guidance regarding items that require increased attention or escalation
Work with management to produce collection targets that are accurate and timely
Supervise the escalation process for delinquent accounts
Negotiate with lawyers and clients to reach settlements that maximize the collection of receivables while preserving client goodwill
Work on special projects and analysis related to cash receipts and collection of accounts receivable
Bachelor's degree, preferably with a concentration in Business, Accounting or Finance
Three years of direct staff supervisory experience
Three years experience with professional services time and billing software such as Elite or CMS, and collections software such as *Collect or ARCS
Minimum five years of collections experience, preferably in professional services firm
Demonstrated proficiency with MS Excel spreadsheets, including advanced features such as pivot tables, charts and graphs and formulas
Strong leadership abilities with a demonstrated track record of coaching a team to superior results
Self directed with a strong work ethic
Ability to interact well with all levels of personnel, including management and support staff with a high level of exemplary customer service
Flexible and capable of responding quickly and positively to shifting demands and opportunities

Finance Collections Supervisor Resume Examples & Samples

Oversee a Call Center team of associates to ensure member account receivables are appropriately managed to help minimize bad debt
Monitor daily work flow and staff productivity; adjusting and reallocating resources to achieve work goals
Maintains and updates policy and procedure documentation
Ability to identify perform root cause analysis & problem resolution
Analyze and review financial data for both internal and external reporting and communicate results, trends, and potential opportunities
Identify process gaps recommending and implementing improvement plans
Previous experience in collections and a customer service environment
Comprehensive knowledge of Microsoft Word, Excel and Access
Associates working in the state of Arizona must comply with the Tobacco Free Hiring Policy (see details below under Additional Information) and upon offer will be subjected to nicotine testing as part of a 10 panel drug test
Associates Degree in Business or Accounting

Collections Supervisor Resume Examples & Samples

Ensure that collections representatives have followed standardized collection procedures for all assigned accounts and monitor objectives using standard management reporting systems
Provide ongoing training and feedback (including call monitoring and quality reviews) to collections representatives to ensure that as many accounts as possible are brought to current status within established time frames, thereby reducing levels of delinquency, repossessions, foreclosures, non-performing assets and loan losses
Provide ongoing training and development for Collections Team Leader. Ensure regular and appropriate feedback
Review systems and/or production reports daily, monitoring performance and making recommendations for areas improvement
Ensure adherence to departmental budget. Provide input to budgeting process where appropriate
Communicate regularly with respective upper management to discuss status of past dues and/or losses
Approve exceptions to policy guidelines within limits of authority
Complete appropriate account maintenance if collection is doubtful and collateral or line exposure exists consistent with problem asset policies and in accordance with established standards
Initiate charge-off and/or write-down requests in accordance with established standards
Ensure transfer process between collections and specialty units meets established time frames
Meet established performance objectives for assigned accounts as measured by delinquency, non-performing assets and loan losses, percentages, etc
Serve as liaison to other departments/lines of business
Provide information and feedback to management on an ongoing basis to ensure continuous improvement in department processes
Ensure execution of revised policies and procedures, under direction of assigned manager. Assist in keeping policies and procedures current, recommending changes as appropriate
Make recommendations for assigned personnel regarding employment, training, performance ratings, salary changes, promotions, transfers and terminations. Establish priorities and resolve personnel problems
Bachelor's degree of equivalent education and related experience
Three to five years of experience in collections or equivalent supervisory experience
Excellent decision-making and problem-solving skills in routine and non-routine situations
Excellent computer skills, including proficiency in Microsoft Outlook, Word, Excel, Access, and PowerPoint
Ability to recommend operational and process improvements
Ability to travel as required, occasionally overnight
Previous lending experience
Excellent knowledge of all collection policies, procedures and processes: knowledgeable of collection practices and federal/state regulations and laws, i.e. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA)

Cbna-o&t-collections Supervisor Resume Examples & Samples

With at least 3 years relevant work experience in Credit and collections
Strong communication and leadership skills – can influence and collaborate with others to deliver results and meet client expectations
Familiar in using Microsoft Office and PowerPoint
Must possess sound analytical thinking
Has the ability in handling multitasks
Has no issue in working as team member or team player
Driver and result oriented who can deliver quality output under pressure

Collections Supervisor Resume Examples & Samples

Provides daily coaching, training and mentoring to team members to get expected results and high performance
Identifies and qualifies customers to assist with billing and/or service concerns and collections
Provides exceptional customer service and provides solutions with a courteous attitude and a pleasant demeanor
Maintains customer records by updating account information. Accepts payments and applies them accurately
Attracts and retains potential customers by answering product and service questions
Acts as back up to the Collections Specialists and other Supervisors
Handles incoming facsimiles/emails and processes as needed
Contributes to the overall success of the team and assist with additional duties/assignments when necessary
Uses applicable tools and applications to provide optimum results
Creates and maintains reports using the Microsoft Office suite, including Excel and Word
Participates in training sessions as required
Seeks out mentoring and coaching opportunities when needed and adapts to change
Adheres to and upholds all departmental and company policies and procedures
Previous collections experience desired
Previous experience or proven ability to effectively lead a team
Ability to effectively articulate product value propositions to customers
Proficient in phone sales including up-selling and appointment setting
Ability to manage several tasks simultaneously
Self-directed and independent but works as a team player
Participates in proactive team efforts to achieve departmental and company goals
Strong work ethic and integrity, high energy and positive attitude
Dependable and goal oriented
Ability to drive initiatives for positive, constructive change
Pursuit of continuous improvement enhancements and increase personal knowledge and skills that will assist in job performance
High School Diploma, GED equivalent

Collections Supervisor Resume Examples & Samples

Oversees analysis of financial information to make appropriate repayment agreements for customers with delinquent accounts
Ensures adequate training for staff to effectively collect on delinquent loans, leases, lines of credit, credit card, overdraft and mortgages, including bankrupt accounts as applicable to their job responsibility. Understands and meets all requirements for investors and insurers if applicable
Evaluates hardship requests and approves loss mitigation modification and repayment agreements, fee waivers, and credit bureau changes in accordance to Bank policy
Directs and assists in the operational and technical functions of the unit
Motivates staff to obtain individual and unit objectives
Monitors skill level of staff and provides necessary training. Informs staff of new or revised policies and procedures
Manages work assignments. Actively participates in the staffs monthly review process
Recommends accounts for charge off and Notice of Default filings, if applicable. Prepares foreclosed inventory for liquidation
4+ years in collections
2+ years as a supervisor
Complete knowledge of consumer and or mortgage products
Complete knowledge of FDCPA, SCRA, FCRA and all other collection related Acts
Thorough knowledge of investor/insurer agency relationships and guidelines
Experience with federal, state and agency compliance as it relates to default management

Collections Supervisor Resume Examples & Samples

Contact customers with past due balances
Ensure timely payments are received and applied properly
Enter statement information in booking reports for the team to process payments
Review booking report close requests and close if appropriate
Request missing statements and escalate as needed
Responds to inquiries and resolves problems regarding collection matters

Collections Supervisor Resume Examples & Samples

2+ years in collections
1+ years as a supervisor or 2+ years as a lead in a collections group
Complete knowledge of Fair Debt Collection Act, Collection Laws and Fair Credit Reporting Act

Collections Supervisor Resume Examples & Samples

Minimum of 2 years of experience in a call center or operations support environment with1 year of supervisory or leadership experience
Strong verbal and written communication skills
Process and detail oriented

Credit & Collections Supervisor Resume Examples & Samples

5+ years of experience in Deduction Management; 3+ years of Supervisory experience
Associate's Degree in a related field
Previous Pharmaceutical experience
Microsoft Excel proficient (Pivot Tables, V-Look Ups, etc.)
Familiar with SOX guidelines and procedures

Credit & Collections Supervisor Resume Examples & Samples

Deal with pharmaceutical wholesalers and work with returns, chargebacks and customer service handling account reconciliation
Coordinate credit reviews and new and existing account and set up and/or update credit limits
Handle month end reporting such as aging, bad debt, and aging trend reports
Assist with Audit reporting and revenue recognition testing
Handle past due invoices and review and coordinate collections and account reconciliations; including chargebacks, returns, allowances and pricing
Approve credits/write-offs
Supervise a team of 6 including training and developing staff
Minimum of 5 years experience in pharmaceutical or similar environment
Excellent Excel skills (pivot tables, vlookups, etc)
SOX compliance guidelines knowledge
Good customer service skills and excellent written and verbal communication
Fast paced environment and ability to manage high volume!

MYS Ctsm Jb-collections Supervisor Resume Examples & Samples

To monitor credit control and collection activities
To follow credit and collection company procedures
To review customer payment histories by identifying delinquent accounts and follow efficiently the customer ageing balance
To contact and deal with delinquent customers
To handle customer dunning for a set of customers
To perform customer account reconciliation
Ensuring team targets set are met and overall departmental objectives are achieved

Credit Collections Supervisor Resume Examples & Samples

Put to work you 3-5 years experience in credit collections
Advanced knowledge of Excel
Experience with Great Plains
High level of communication

Collections Supervisor Resume Examples & Samples

Supervise efficient workflow of in house and third party collection processes
Build robust and actionable collections reporting
Collect and process payments by phone from previous residents
Assist in the development and implementation of new procedures and training programs
Monitor and review Collections Department reports to identify trends and opportunities to increase collection
Develop and implement training of new Associates for the Collections department
Develop employees in order to prepare them for continued career path growth
Identify and implement strategies for optimal collection results
Assist previous residents with their inquiries regarding their balance due via telephone and email
Monitor and maintain Company Best Practices relating to the Collections Department
Monitor Community trends to create proactive solutions and companywide consistencies

Collections Supervisor Resume Examples & Samples

Ensure all customer invoices are paid within terms
Chase overdue invoices according to the collection strategy for each customer
Ensure excellent records of collection activity are kept by each Collection Associate for all customers
Ensure follow up calls are made as required
Weekly review with each Collection Associate of all overdue accounts
Build and develop a team of motivated people who are enthusiastic about position and willing to learn and excel
Ensure team fully understands the Oracle A/R application and traffic system for both airtime and digital and have documented backup procedures
Focus and skill at accuracy, attention to detail and consistency
Effective time management skills
Effective problem solving and documentation skills
Ability to build good relationships with customers and suppliers
Oracle proficiency preferred
Previous Collections Management experience preferred
5 years Collections experience preferred

Collections Supervisor Resume Examples & Samples

Minimum 3 years in Consumer Finance (preferably Automotive) environment
Time Management - Optimizing use of time for self/others
Previous Collections experience, including over 30, Excess Use/Deficiency or Asset Recovery
Extensive knowledge of accounts receivable systems within a Collections environment

Credit & Collections Supervisor Resume Examples & Samples

Uses financial statements to independently determine the financial condition of customers and decides credit limit recommendations for medium monetary value customers
Manages accounts of customers with medium credit limits independently
Resolves credit issues independently
Presents credit recommendations to management
Negotiates down payments with customers of and HP sales staff to allow customer to purchase above their credit limit
Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment
Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer
Recognizes trends for non- payment and resolves the issues by engaging internal partners at all levels
Initiates the dispute resolution process with internal HP partners and follows issue and ensures resolution for HP and customer
Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies
May train new team members
First level university degree with a focus in finance, accounting or business; MBA preferred
Typically 2-5 years of experience as People Manager
Typically 1-3 years of experience as Collections Supervisor/Manager
Strong written and verbal communication, negotiation, and conflict resolution skills
Developed accounting knowledge
Making decisions skills
English 90% speak, written, read
Advanced understanding of collection processes, financial principles and channel partners

Automated Collections Supervisor Resume Examples & Samples

Perform all work assignments and duties in compliance with established safe work practices
Follow safety and health regulations, policies and procedures. Identifies and resolves potential safety concerns or violations
Inspects job sites/locations, and/or vehicles/equipment for needed attention
Understands both standard routing and maintaining daily scheduled and non-standard unplanned operational adjustments to continue work processes
Perform route collections along with staff under this position’s supervision
Utilize Fleetmind routing software and tracking system for collections, AiM work management system and communication and workflow devices effectively
Respond to priority and immediate collection needs or emergencies on campus; make and authorize field operational adjustments to accommodate immediate needs or unplanned activity
Provide Operations Manager with consultation and coordination regarding hiring, disciplinary actions, work planning, and policy and procedure implementation. Provide day-to-day supervision and training of staff

Credit / Collections Supervisor Resume Examples & Samples

Updates credit account information
Trains and supervises Casino Credit Department personnel in the performance of their job duties
Reviews casino credit applicant’s information to approve or deny the request depending on authorized limit and per company/property policy
Enters and documents personal, business, and financial information onto permanent records and into in-house database system for the establishment, maintenance, and utilization of the casino credit system
Obtains outside vendors’ gaming reports and other required reports utilizing vendors’ information system, as needed
Prepares and send correspondence to customers and inter-department personnel
Monitors department’s web site address for response to customer inquiries, requests, and customer marker applications
Prepares reports and analysis for manager
Prepares daily arrival reports
Supports Casino Credit management, including Credit Director
Understands and protects confidentiality of customer information
Monitors and minimizes overtime according to labor and departmental standards
Monitors training of new employees to help them achieve higher goals
At least two (2) years of experience in casino credit or related casino financial discipline
Interpersonal Skills: The ability to develop and maintain professional, trusting, and positive working relationships with managers, supervisors, staff, coworkers, guests, and vendors. This includes being cooperative, approachable, and taking time to listen to and address others’ questions or concerns; treating others with kindness, respect, and dignity; and expressing empathy and compassion when dealing with the needs and problems of others
Coaching and Developing: The ability to train, coach, and develop employees. This includes recognizing and fostering talent, enhancing employees’ job skills and performance through instruction, training, personal guidance and example; providing appropriate developmental experiences for skill and job growth; and helping employees learn from their mistakes through positive reinforcement
Stress Tolerance: The ability to work productively and effectively when faced with stressful work situations and time pressures. This includes maintaining stamina, patience, and effective interactions with others under stressful working conditions, and maintaining a calm, controlled, professional manner when facing high pressure and demanding situations

Collections Supervisor Resume Examples & Samples

Responsible for adherence and support of company policies and procedures, including departmental ICQ
Provides day-to-day work to Collections group, conducts workload studies, plans activities, sets direction and goals, and provides supervision to and evaluation of direct reports
Directs the collection function to optimize days sales outstanding (DSO) while minimizing bad debts and risk
Communicates frequently with the risk group regarding outstanding balances and status of customer accounts
Responsible for building and maintaining relationships with high level management staff at the divisions they support
Assists CFS Managers in implementing new policies/procedures for operational improvement
Exercises considerable independent judgment and discretion in handling process and administrative duties, including making decisions that will have significant impact on internal/external customers
Facilitates/assists in team meetings with staff. Incorporates plans to maintain employee morale
Coaches and assists direct reports in their professional development
Responsible for department metrics. Ensures all quality standards are met
Actively participates and communicates in team based work group
Performs tasks associated with the completion of special projects
Prepares/reviews and records audit schedules necessary for internal and external audits
Conducts or assists with customer/division site visits
Leads the integration of new businesses into Customer Financial Services
Abides by the Robinson-Pattman Act, Fair Debt Collection Practices Act, and Canons of Business Credit Ethics
Performs miscellaneous special tasks as required by management

Collections Supervisor Resume Examples & Samples

Responsible for hiring and training of staff personnel
Conduct employee performance reviews. Reconcile employee time and attendance
Respond to and resolve external customer inquiries and complaints
Communicate and enforce company/departmental policies
Respond and resolve employee inquiries and complaints. Partner with Human Resources to resolve escalated employee inquiries or complaints
Ensure consistent interpretation and application of company's and department's policies and procedures with peers and other members of Management
Monitor, measure, and manage employee performance according to established criteria. Effectively address performance issues or behavioral concerns as necessary
Review and approve maintenance/adjustment forms. Identify and implement programs designed to motivate and promote employee morale
Coordinate career paths and opportunities for employees through formal career counseling, coaching and development
Responsible for projects and special tasks as assigned. Recommend ideas for process improvement. Contribute in the creation of calling strategies as appropriate
Set up and monitor dialer campaigns as necessary
Participate in the completion of month end processes
Drive and support departmental and company objectives as assigned
High school diploma or G.E.D. equivalent
One year of leadership experience in a collections/call center environment
Must be able to effectively communicate (both verbal and written)
Demonstrated strong analytical skills
Ability to professionally interact with multiple levels in the Organization
Ability to handle multiple tasks and requests while still maintaining results in core job functions and responsibilities
Professional acumen to interact with and handle various escalated issues from internal and external customers
Proven record of coaching individuals to achieve higher levels of performance in an organization
Ability to facilitate change within the organization in a positive manner
Ability to effectively communicate with various positions in remote centers and departments as needed
Flexibility to adapt to changes in assignment or job responsibilities as needed
Proven ability to drive performance and results in a fast-paced call center environment
Ability to teach and instruct individuals on new tasks and procedures
Consistent and positive demeanor when handling various job responsibilities
Familiarity with mainframe applications
Working knowledge of Microsoft Office software package
Must possess good time management and organizational skills
Ability to work nights and weekends as needed or as business needs dictate
Ability to work more than 40 hours per workweek as needed
Ability to travel as needed (Travel approximately 10% of the time or less)
2 plus years of Supervisory/leadership experience preferred in a collections environment
Associates Degree or higher level of education

Credit Collections Supervisor Resume Examples & Samples

Manage operational hand-over activities to BPO on a regular / daily basis
Review and approve credit limit proposals made by BPO
Manage the ANDM tool (D&B Decision Maker Tool for Credit Limits setting (user set up, issues, timely follow up) for multiple SMUs
Approves payment plans in line with the BAS (where BPO is not authorized to approve)
Run/Download DBAI report (report on changes in creditworthiness top accounts)
Reviews available Credit worthiness information and takes actions based on alert type
Provides input and advise to BPO on how to proceed internally /externally/other above defined thresholds
Performs annual reviews of credit limits above defined thresholds
Drive and contribute to continuous improvement
Idea generator and implementation management at regional level
Management of credit insurance policy for the respective Business Units / countries
Approve A+ customers (customer not blocking for overdue invoices)
Define with stakeholders working capital targets
Liaise with BPO team leads on performance on KPI’s
Monitors controls and reviews customer segmentation within threshold percentages
Action In Control regarding CM element of BAS
Focal point for SMU - business environment and escalation point
Process and tools standardization across countries and Business Units
Minimum of 5 years credit management level experience
Bachelor’s degree, Master’s degree a plus
Minimum English spoken and written, bilingual in other European Language a plus
Demonstrate project management experience
Experience working in matrix organization
Working within global process/policy design
Working within a multicultural environment
Business to business operational credit experience
Credit risk assessment experience
Financial statement analysis experience
Performance management experience
Strong work-ethic and commitment to business principles
Ability to set priorities and work independently and proactively
Ability to multi-task, follow through on actions agreed and attention for details

Collections Supervisor Resume Examples & Samples

Builds strong customer relationships to ensure world class TCE and win/win outcomes are achieved
Leads and participates in local projects that enhance operational efficiencies within Collections organization
Leads or participates in cross-functional teaming to improve customer payment cycle, facilitate solutions for customer receivable issues, and improve organizational processes

Credit & Collections Supervisor Resume Examples & Samples

Oversee Oracle system administration, AR Super User and trouble-shoot 1,000+ customer invoices generated daily for US, Canada, and Mexico
Lead projects working cross-functionally with IT and other business partners
Supervise team of 6 to 8 associates assisting with cash application, lockbox, and credit card failure issues
Identify procedure gaps and develop standard work to ensure compliance with financial policy and procedures
Manage team of 6 to 8 associates in their day to day standard work, staff development and improvement activities
Coach and develop staff by formal objective setting and feedback through documented process and monthly 1:1 meetings
Lead daily management and process improvement events to achieve and sustain departmental goals while constantly looking to improve these goals
Bachelor’s degree with 5+ years of dedicated hands-on experience in credit & collections
2+ years of experience supervising the work of others with demonstrated ability to effectively delegate, mentor and coach with demonstrated success
Demonstrated critical thinking and ability to make tactical business decisions in a complex matrixes environment with up and down stream impacts
Oracle system administration knowledge which include Order Management, Accounts Receivable, iPayment and Cash Application
SQL and advanced Excel knowledge a must
Strong verbal and written communication skills in English

Collections Supervisor Resume Examples & Samples

Managing team members
Managing internal and external relationships
Report management
Stakeholder management, trigger of escalation process
Oversee daily activities and monitor daily performance within the Accounts Receivable department
Sets and helps to ensure achievement of department goals and objectives
Ensure all analysis, reconciliations, and management reporting is prepared accurately by deadlines
Work on month end closing activities
Minimum 3 years of experience in collections or accounts receivable
2+ years of accounts receivable/collections supervisory experience
English fluency required
Detail-oriented with good problem solving skills
Sense of Accountability/ Responsibility
Accuracy and Analytical Skills
Oracle experience preferred
University degree in Finance or related field

Collections Supervisor Resume Examples & Samples

Supervise and manage the performance of Collection Analysts, Senior Collections Analysts, and Cash Applications Analysts
Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
Proactively identify and resolve personnel issues in conjunction with Human Resources
Strong computer skills; proficient in Excel
Highly motivated and goal-oriented
Ability to exercise independent discretion and escalate issues to management when appropriate
Ability to manage team requiring high volume of collection calls and electronic communication
Strong relationship-development skills resulting in long-term, mutually beneficial client relationships
Self-motivated; able to work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions
Strong organization, planning and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines
Strong leadership skills; ability to drive and motivate team to achieve results
Ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding
Good strategic and problem solving skills to effectively influence decision making in key negotiations
Minimum 4 years’ collections or account reconciliation experience in an accounts receivable environment required
Process improvement experience preferred
Oracle AR module experience preferred

Credit Collections Supervisor Resume Examples & Samples

Strong communications skills (written and verbal)
Advanced MS Excel skills
Ability to maintain accuracy and flexibility in a fast paced environment
Ability to prioritize and handle multiple tasks
Demonstrate strong leadership, organizational, time management, and administration skills
Establish a culture that promotes customer loyalty
Minimum 5 years direct experience in commercial credit and collections(B2B) as Credit and Collections Supervisor

Collections Supervisor Resume Examples & Samples

Requires a minimum of 2 years supervisory experience in consumer collections or customer care
Must be proficient in Microsoft Office Word, Excel and Outlook
Ability to complete multiple tasks in a fast paced environment to transition quickly from one call request to another
Ability to follow through and meet deadlines consistently to provide a helpful and reliable customer experience
Ability to follow all company policies and procedures, as well as internal departmental procedures to ensure consistent treatment of customers
Ability to work in team driven environment yet be able to work independently to complete daily expectations
Must have good organizational skills, good interpersonal communication skills (written and oral) and be detailed oriented
Ability to make accurate decisions based on customer data provided and departmental guidelines to reach one call resolution
Willingness to take ownership for own work
Must be flexible and customer focused
Possess a positive attitude to ensure a positive interaction between consumers

Accounts Receivable Collections Supervisor Resume Examples & Samples

Work with Accounts Receivable teams and front line operations to ensure cash is collected to meet goals and operational objectives
Analyze customer accounts receivable to identify opportunities to accelerate cash collections and reduce invoice aging
Perform credit review of customer payment risk and financial stress assessment utilizing web based commercial tools
Access Government and customer invoice and payment processing systems to determine status and actions to be taken
Develop and maintain working relationships across Accounts Receivable teams and front line operations to accelerate issue identification and resolution
Ensure timely update and tracking of customer accounts receivable issues within Leidos issue management systems
Drive operational improvements in accuracy, efficiency, and process in operations and customer service
Bachelor degree in a business related field or 3 to 5 years of business related work experience
Effective verbal and written communication skills with ability to communicate across organizational levels
Working knowledge of Microsoft Office Suite (PowerPoint, Excel, Outlook, Visio, and Word)
The ability to multi-task and prioritize daily deliverables with minimal supervision
Costpoint experience
Knowledge of Leidos policies and procedures

Collections Supervisor Resume Examples & Samples

Development/supervision of staff
Manage Portfolio Performance
Service Enhancements/Continuous Improvement by initiating process improvement and lean initiatives
Service Cost/managing cost of operations
Customer satisfaction – in customer relations and responsiveness to requests
Bachelor’s degree in Finance, Accounting or Business Administration (or equivalent experience with an Associate’s degree) required
Minimum 7 years’ experience in Accounts receivable with a multinational company
Must have previous supervisory experience
Exposure to international business and shared services organization preferred
Experience using Oracle ERP preferred
Efficient organizational skills, and strong attention to detail
Able to manage multiple tasks concurrently
Able to work independently and make sound, timely decisions
Possess excellent communication skills (written and verbal)
Ability to maintain highly confidential information
Problem solving/analytics

Collections Supervisor Resume Examples & Samples

Monitor individual and team achievement of collection goals to ensure meeting objectives
Provide oversight and direction to Credit Control Staff to ensure customer collections are timely and effectively managed. Establish and enforce company credit policies
Publish internal monthly reports summarizing results to operational management in a timely manner and in a useful format to aid in understanding of status of A/R
Monitor receivables and collections activity. Review delinquent accounts and take timely and appropriate action to reduce collection risk and maximize total collections. Evaluate high risk accounts to implement recommendations for resolution
Identify problem accounts and provide updates of collection status to management
Identify accounts requiring collection agency or legal action and coordinate collections with third party contractors
Interact with customers to obtain additional credit information, establish appropriate credit terms and negotiate payment arrangements with delinquent customers

Collections Supervisor Resume Examples & Samples

Facilitate, monitor and evaluate everyday tasks for the Collections and & Receivables Management team
Monitor, analyze and appropriately action performance reports
Provide regular performance feedback
Coordinate procedural updates, identify opportunities and make recommendations for process improvements
Monitor escalation issues and supervise staff to assure accountability in compliance with departmental goals
Select, assign, develop and evaluate personnel to ensure the effective and efficient operation of the function
EDUCATION:Bachelor's degree or equivalent
Back-office background, collections, finance or billing experience
Solid knowledge of SAP, iCRM, SalesForce and Excel will be considered a plus
Sabre system will be considered as a plus
Excellent English (written / spoken)

Credit & Collections Supervisor Resume Examples & Samples

Recommends Employees for hire, transfer, layoff, recall, promotion, discharge or discipline; evaluates, assigns, and trains employees in his/her span of control. Provides daily guidance to Accounts Receivable Specialists
Responsible for credit control on open accounts: customer assessment, customer account creation, determining credit limit and terms, A/R follow up and reporting, overdue accounts collection
Interfaces with Finance and Sales to support approved business initiatives and make it easy to do business with Veris, Viconics, and Schneider Electric while minimizing the company's risk and loss potential in extending credit by negotiating various types of security and/or payment agreements
Completes credit risk review of customers to identify potential risk and takes initiative to control risks with analysis of data obtained from trade and other references. Prepares recommendations and makes credit approval decisions on new accounts
Responsible for creation and implementation of related policies and procedures in accordance with guidelines
Provide credit regulation and credit management training/guidance and consultation to internal and external Customers to ensure understanding and execution of Company credit policy
Provide Free Trade Agreement certificates as requested
Responsible for checking orders/POs against government lists to ensure we are in compliance with current regulations
Minimum 2-4 years in the Credit & Collections field and/or relevant business experience
A general to high level knowledge of global Credit & Collection laws, customs, and policies
Ability to supervise and prioritize the work of others and analyze situations and make sound decisions
Strong communication skills: Verbal, written, and active listening. Must be able to communicate effectively with all levels of management and external Customers
Knowledge and experience with Microsoft Office products including Outlook, Excel, Word and Access
Ability to adapt to change and work independently
Works collaboratively with other groups and functions to address and resolve issues

Credit & Collections Supervisor Resume Examples & Samples

Supervise the credit and collections functions in line with company credit management policy and procedure, to include direction and support of staff and to ensure efficiency and effectiveness of their efforts
Evaluate how much credit risk should be given customer and presents arguments to support credit decisions to management, with authority to grant credit according to authority matrix
Oversee accurate and timely communication to external/internal customers relative to credit and collections issues on customer accounts. Cross reference of past due accounts at other Essilor locations required to minimize risks/exposure
Preparation and analysis of monthly reports and metrics for DSO, Aging, status of past due accounts, if needed, corrective action steps. General Ledger accounts review related to AR, Bad Debt, other assigned accounts and review other reports as requested by management
Assist with needed month end closing responsibilities
Works with Credit & Collections Manager to prioritize project and customer requests to insure tasks are aligned with business priorities with staffing levels
Develops data quality metrics and thresholds
Tracks key metrics and reporting to Management
Provide accurate fact based information to employees and customers
Bachelor’s degree in Business Administration, Accounting or Finance preferred
Prior experience as a Supervisor in Credit & Collections for a shared services group
Three of more years of experience working and/or supervising a cash application/AR team
Prior experience with customer service or sales preferred
Two years minimum experience completing customer account reconciliation and analysis
Excellent communication skills with a professional approach, detail oriented, proactive
Desire to succeed and grow with a fast moving company required
Intermediate to advanced MS Office skills required
Ability to work in a fast paced and growing organization
Action oriented individual with the ability to work in a team environment
Desire to provide exceptional customer service to both internal and external customers
Individual desiring to excel in position with the objective of growing their career development and develop leadership competencies
Must have high level of integrity and honesty
Individual with proven high productivity history in a high volume and fast paced environment
Must be able to maintain productivity levels at average or above average from standards established by department
Willingness to embrace change in an ever evolving business climate

Cbps Collections Supervisor Resume Examples & Samples

Good Communications and Negotiations power
Good interpersonal skills
Ability to think out of box suggestions
Desirably 5 year collections related activities

Collections Supervisor Resume Examples & Samples

Minimize DSO, account balances over 90 days past due, and unapplied payments while increasing percent current
Minimize bad debt write-offs and maximize cash receipts while being sensitive to internal and external customers
Drive collections strategy and account priority through the use of GetPaid and other system resources
Promptly resolve billing issues
Focus on maintaining or improving the amount of unapplied payments
Systematically assess portfolio risk by reviewing top accounts for risk and payment process opportunities
Resolve account differences with customers by working in partnership with other functional areas to ensure the timely issuance of credit memos, expediting proofs of delivery, documentation support, and other account adjustments as necessary and appropriate
Advise analysts on how to efficiently use collections tools to contact customers and resolve issues
Escalate large collections issues appropriately
Work with customers, management and internal departments to determine alternative payment options when necessary
Actively monitor and document customers whose aging becomes severe and communicate to the Credit & Collections manager if necessary
Actively manage write-off concerns with each analyst and create analysis to determine the correct measures to take to cure the account or notify the correct personnel to write-off the account if necessary
Manage Credit & Collections staff which typically consists of 1 Team Lead and 7 Analysts
Manage GetPaid phone queues and call timing
Properly communicate situations when Analysts and Leads should hand-off responsibilities to Resolvers for research
Recruit, interview and hire qualified Credit & Collections Analysts
Ensure compliance with accounting principles, Staples policies and Service Level Agreements (SLAs) for entire team
Review and manage performance goals with team members
Ensure team members receive orientation and appropriate development opportunities
Ensure team is adequately equipped to manage their duties and responsibilities
Act as a coach to all members of the Credit & Collections team
Create and maintain a positive work environment
Promote strong collaborative relationships between the Credit & Collections Teams and all other Staples internal teams, especially Sales, Accounts Receivable and Customer Service
Work with other divisions to manage workload if one division is having difficulty meeting their goals
Work with Analysts to optimize their use of GetPaid and manage collections strategy
Teach and train Analysts to present and display account details in a clear and concise manner

Collections Supervisor Resume Examples & Samples

Coordinate and supervise the daily operations of the collections unit. Monitoring, assigning, evaluating work flows, processes and schedules, conducting staff meetings, and participating in inter departmental meetings/committee's and participate in process development
Responsible for developing and maintaining data collection and issue reporting including but not limited to routine and special requests for department, management, administration and corporate offices within required timeframes
Gathers accurate benchmarking data to report on Collection Follow Up, Productivity, Issues - Internal or Payor to report to Manager
Works with other departments to ensure seamless process flow, and offer suggestions when a work flow needs to be corrected or changed
Serves as a resource to peers, staff and others, team leader, trainer as required, provides education, develops step actions, standards of performance and monitors and reinforces. Constantly looks for ways to improve individual and department productivity and performance
Demonstrates knowledge and keeps current on human resource policies, CHS policies, initiates or makes recommendation for HR actions, provides feedback and/or conducts staff evaluations, participates in hiring, recognition, coaching and disciplining or staff
Evaluates procedures, resolves problems, implements changes to improve department operations, identifies and addresses areas requiring improvement
Provides leadership and direction to assigned staff. Performs job duties within regulations/guidelines, to include review of assigned area quality and quantity; performs personnel management functions meeting deadlines, timely, accurately and professionally
Demonstrate knowledge of area, understand various computer programs/applications necessary to perform assigned job function, detail knowledge necessary to accomplish and assist in reimbursement area. Able to work independently without constant reinforcement form Manager

Credit & Collections Supervisor Resume Examples & Samples

Allocate unapplied cash to invoices as needed
Supervise staff of three Credit Analysts
Analyze collection performance and recommend strategies/priorities
Ensure company policies are adhered to on a daily basis
Keep management up to date on significant changes in customers’ trends
Produce regular performance reports for Management review
Assist in month end closing process as needed
Look for opportunities to improve processes/efficiencies
Work closely with large national customer accounts to ensure prompt payment

Collections Supervisor Resume Examples & Samples

Guides the team on prioritizing accounts for collections
Personally initiates actions as needed to enforce payment of delinquent bills
Reviews changes in laws and regulations affecting collections; may personally handle difficult cases and reviews uncollectable accounts to determine the proper course of action
Prepares reports and statistical data and information pertaining to collection activities to report to management
May inspect the operation of billing and collection functions In order to recommend improvements
Guides team and/or personally reconciles accounts and researches claims in a timely manner
Works with management to continuously improve procedures and processes within team
Three years of proven experience supervising employees engaged in the collection of accounts, including the collection of delinquent accounts as a major function. Preferably in similar industry
Analytical skills and detail oriented
Experience with customer facing collections via telephone
Proficient in excel

Collections Supervisor Resume Examples & Samples

Management of portfolio with particular attention to customer, industry or regional trending
Preparation of monthly reports as requested or required
Excellent customer service skills and telephone manners, including the ability to professionally address and resolve difficult customer interactions, and aggressively work with the Sales and Operations staff on resolution of pending action items
Ability to critically review and make recommendations to manager of accounts to be submitted to the legal department. Recommendations must withstand management review
Ability to critically review customer credit worthiness and status of outstanding customer receivables and place accounts on credit hold as per self-determination. Recommendations must withstand management review
Ensures productivity of workforce
Ensures team members are trained in appropriate functions and applications
Communicates daily changes and updates to team
Uses progressive discipline as needed

Collections Supervisor Resume Examples & Samples

Negotiate with customers to resolve delinquency problems
Use a computerized system for tracking, information gathering, and / or trouble shooting
Work in a goal-oriented environment to meet production indicators
Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
Identify and address early and late stage collections servicing requirements, volumes, and timelines for a portfolio or group of personal loan portfolios
Assess, evaluate and make recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio goals
Collaborate with other Risk Operations departments to develop and oversee processes to achieve portfolio loss and expense objectives

Collections Supervisor Resume Examples & Samples

Monitors the A/R aging by exercising good business judgment and due diligence in evaluating account solvency and ability/willingness to pay with their team members
Drive Collectors to deliver on monthly A/R goals and metrics
Ensure Collectors are adhering to Collections policies and procedures
Assists Collectors with escalation issues revolving around customer billing disputes or complaints
Sales: teams up with Sales Management periodically and works daily with sales reps and sales management on escalated accounts
Sales Ops: collaborate on escalated accounts, on process improvements, contract / invoice adjustments, etc
Works with A/R Business Analyst and Manager, A/R on monthly cash forecasting and team targets
Escalates collection problem on specific accounts to Operations and Sales management, as needed
Reviews and ensures team members apply all un-applied payments and accounts are written off to bad debt timely
Identifies gaps in business processes and procedures and offers recommendations for improvement
Bachelors degree or equivalent relevant experience
Experience working with a major ERP systems; Workday Financials is a plus
Experience using Salesforce or CRM platform
Proficient with MS Excel and/or Google Sheets
Experience managing a remote team a plus
Good customer relationship skills to manage a variety of customer interactions
Demonstrated initiative
Thrives in a team environment
Past participation in process improvement initiatives and/or business improvement projects

Collections Supervisor / Specialist Resume Examples & Samples

Works with customers in assigned customer portfolio to receive payments. Resolves customer A/R differences to the satisfaction of both SFDO and our customers. Uses good business judgment in working with/through other Salesforce.org employees including Sales to achieve results
Initiates contacts on assigned account base. Exercises good business judgment and due diligence in evaluating ability/intent to pay within the overall account relationship
Facilitate customer payments by providing necessary documentation to customer
Resolves customer account differences working with other employees including Sales
Uses good judgment in balancing the ability to resolve issues with the need to escalate them to the appropriate person
Participates on process improvement projects as assigned
Provides reports on assigned portfolio as requested to A/R Operations management
Ensures compliance with all organization's policies
Provides training as requested
2+ Years of Commercial Collections Experience is a requirement
Excellent communication (written and verbal) in English as well as Spanish, Portuguese or French is a plus
Bachelors degree or equivalent combination of education and experience
Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines
LI-Y

Credit & Collections Supervisor Resume Examples & Samples

High School Diploma / GED, Bachelor’s degree preferred
Supervisory/Leadership experience in a Collections/Customer Service environment
Proficient with Excel, Word and Power Point

Global Credit & Collections Supervisor Resume Examples & Samples

Manages a team of international collection specialists who investigate delinquent accounts, analyze account performance, make recommendations to release orders on past due accounts and investigate bankruptcy claims
Analyzes AR portfolio, allocates work to team, and develops collection strategy. Provides timely oversight to team and drives performance that reduces DSO and improves Cash Flow. Selects, develops, and evaluates personnel to ensure the efficient operation of the function. Performs credit checks at appropriate sign off level
Manage efforts and/or refer accounts to third party action when internal collections are not effective
Develops, implements and maintains systems, procedures, and policies
Recommends credit limits and handles special credit arrangements and problem collection accounts
Oversees analysis of accounts receivable, aging of accounts to determine overdue accounts, and collection procedures
Selects, develops, and evaluates personnel to ensure the efficient operation of the function
Receives predetermined work assignments that are subject to a moderate level of control and review
Directs subordinates to complete assignments using established guidelines, procedures, and policies
5+ years of experience supervising a global collections function
Proven experience developing and nurturing a team
Working knowledge of Procure-to-Pay systems : GetPaid, SalesForce.com, Zara & NetSuite a plus
Ability to manage both local and remote staff effectively
Excellent problem solving skills and interpersonal skills for working with external and internal partners
Strategic thinking in both process improvement and organizational recommendations, with experience using metrics to assist in these recommendations
Experience partnering with higher level of management
Superior communication skills (written and verbal)

Collections Supervisor Resume Examples & Samples

Master degree in economics, finance, math or equal through experience and professional qualifications (CFA, ACCA, etc)
Five to ten years relevant experience in a cash collections/credit control environment
Three years of experience in a multinational and complex environment
Experience in performing shared services operations
Experience with transformations, process improvement and change projects
Priorities focused

Collections Supervisor Resume Examples & Samples

Production Supervision and Support
Coordinates individual and team work assignments
Monitors work load balancing
Supports high quality work through a positive environment
Monitors team members performance with the focus on improvement Service Level Agreements and Performance Metrics
Ensures individual and team service levels are met or exceeded
Assists in reviewing daily, weekly and monthly service levels and provides recommendations for improvements
Front line contact for questions or issues surrounding service levels
Participates in providing feedback to the Quality team for improvement suggestions
Works with auditing resources on individual and team error trends
Ensures timely feedback is provided to individuals and teams on quality issues, changes or trends
Assists in the creation of Performance Improvement Plans PIPs for Team Members not meeting expected production or quality targets, monitors program for a defined period Provides suggestions to Management on unit performance, including motivation tactics, incentive programs and performance rewards
Minimum 2 years of Finance/Accounting experience
Minimum 2 years in supervisory or management roles
Previous working experience in Collections

Credit / Collections Supervisor / Manager Resume Examples & Samples

5+ year in a credit department
Proficient in Word Processing (MS Word)
Proficient in MS Excel and MS Outlook

Credit & Collections Supervisor Resume Examples & Samples

Regularly supervises staff including responsibility for hiring, training, mentoring, developing, scheduling, managing performance and other related issues. Reviews work performed to ensure all cash, credit, and collection procedures are being followed. Involved in the interviewing, hiring, training, evaluation and development of credit and collections personnel. Ensures that the credit and collections staff follows standard operating procedures in a systematic manner, taking the appropriate action when performance does not meet targets and objectives. Develops benchmark reporting to track and report effectiveness of collection program and performance of staff. Takes action as appropriate to strengthen and/or redirect collection activities when performance does not meet targets. In accordance with Company credit processes and procedures, assesses the risk of offering credit to new and existing customers within granted authorization limits. This includes identifying customers who exceed credit limits and resolving matters in accordance with standard operating procedures while utilizing independent discretion and judgment as to matters of significance. Develops local processes, procedures and policies to ensure compliance with region and corporate policies. May supervise the allocation of payments to open obligations on customer accounts. Acts as a resource for others in the approach, research and resolution of complex and/or escalated questions and discrepancies. Identifies customer bankruptcies and files claims to protect the Company’s interest in accordance with defined processes and procedures. Acts as a resource for other functions including billing, customer service and operations to answer credit and collections questions and provide training and support on credit and collections issues. Ensures the acceptable resolution of issues in a timely and effective manner, exercising judgment and discretion as appropriate. Reviews department performance results with the local leadership team and makes recommendations accordingly where performance falls short of targets. This may include but is not limited to participation in cross functional approach to issue resolution (Issue Resolution Path). Performs other duties as assigned or apparent. The statements herein are intended to describe the general nature of work performed by this position, and are not to be construed as an exhaustive list of responsibilities, duties, and skills. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company
Bachelor’s Degree in Business Management, Accounting or Finance
A minimum of 4 years of credit and collections experience or closely related experience and at least 1 year of supervisory/management experience or experience acting in a lead capacity providing direction. A high school diploma or G.E.D
Good MS Excel skills at least at an intermediate level. Ability to communicate professionally with internal and external stakeholders to accomplish goals in an effective manner. Must be able to demonstrate initiative to thoughtfully and fully research and follow up on non-standard situations to ensure compliance with company policies and procedures. A good knowledge and understanding of accounting principles is required. A thorough knowledge and understanding of credit and collections industry best practices and procedures as well as regulatory compliance that governs credit and collections practices. The ability to identify and implement processes and standards to meet performance targets. The ability to effectively manage multiple tasks and meet deadlines. The ability to complete projects and assignments with minimal direction. Strong organizational skills and ability to work in high-volume, fast-paced environment. The ability to work effectively, cooperatively and efficiently in a team environment is necessary. The ability to accomplish goals and objectives through others is essential. Good math aptitude and the ability to work accurately with numbers are essential. The ability to maintain the confidence of sensitive and personal information is required

OTC Collections Supervisor Resume Examples & Samples

Post-processing error resolution
Responsible of team excecution and performed Collections process (B2B) and company’s strategy according customer Commercial Segment
Provide guidance on the research of exception payments and possible escalations within the company and within the Customer
Reconcile the accounts receivable sub-ledger to general ledger ensuring that all payments are accounted for and properly posted and preparation of month end report
Generate Root cause analysis Reports of the portfolios migrated, un-applied & unidentified cash reports, Internal Metrics and KPIs, etc.Evaluate and lead the team to accomplish results and improve when needed
Monitor accounts and follow up as required (with local/subsidiaries, account manager, customer, bank, etc.)
Identify risky accounts and communicate to parties involved in the collections process (Sales, Finance, Global Credit, etc)
Assist in month close as required
Generate collections reports (aging, days sales outstanding (DSO), etc.)
Ensure consistent application and compliance of company policy in credit granting to customers and ensure debtor accounts are within set credit limits
Conduct periodic credit review of existing customers and ensure there is sufficient credit insurance coverage with the Team and the local Markets
Communicate credit limit issues to parties involved in OTC process
Team member training Supervisor Assist in newhire training and team cross training efforts
Audit – Assist in Sarbanes Oxley(SOX) and Internal/External Audits process
Support team members and provide assistance to other teams
4-6 years experience; experience supervising collections process; degree from business, vocational or technical school
Bilingual; English, Spanish
Comfortable in a shared services environment serving multiple countries / regions
Excel in a fast-paced environment working with Microsoft Office
Possess strong verbal and written communication skills both English and Spanish
Manage workload and priorities independently
Develop others and manage teams effectively

Credit / Collections Supervisor / Manager Resume Examples & Samples

Collect and review customer credit information to determine acceptable credit limit risks
Review and determine appropriate credit risk level for new and existing customers
Establish, maintain and monitor customer credit limits
Approve large sales orders and credit extension requests, ensuring credit worthiness
Release orders on hold for past due accounts, or new customers pending credit approval
Manage the collection of outstanding account receivables
Determine best methods available for recovery of debt involving bankrupt or severely past due accounts
Close at risk accounts to limit company exposure
Mediate and resolve disputes between customers and the company
Review and resolve payment discrepancies and billing errors

Collections Supervisor Resume Examples & Samples

Manage customer/account queries to ensure sales ledger balances are clean on customer account
Successful management of due and overdue balances on customer account, ensuring Collections team maximizes On Time Payment for all Customers
Responsible to notify Markets of uncollectable debt risks & mitigate where possible
Supervise intensive collection activities based on Market Collection Strategy
Supervise incoming collection concerns from the customer and internal stakeholders
Supervise implementation and execution of team’s daily activities and functions in team
Monitor, perform and execute the performance service level agreements (SLA’s) and indicators of services (KPI's)
Analyze periodic reports
Drive action plans to correct deviations in services and ensure process improvement
Perform periodic operational reviews with Billing to Collections Lead
Collaborate with specific IBP in implementing best practices of AR processes
Ensure compliance with Nestle standards including effective management of SODs, updated standard routines, documentation of previous audit points, adherence to CBP (Control Best Practices)
Degree in Accounting a benefit but not essential
Relevant work experience (3+ years) in Order to Cash / Credit and Collection
Able to propose and implement improvements in procedures in the O2C Process
Fluent in English, Portuguese/or Spanish fluency any other language would be a plus

SSC Collections Supervisor Resume Examples & Samples

For assigned financial classes/payor groups
Effectively manages staff performance and workload
Analyzes and monitors revenue cycle and accounts receivable metrics focusing on accounts receivable measures
Identify, resolve, and report issues impacting performance objectives
Responsible for ensuring timely and successful completion of assigned tasks
Responsible for accurate and timely review and approval of transactions including adjustments and write-offs
Responsible for oversight of staff training and performance improvement
Ensures all assigned reports and worklists are worked and completed
Identifies staffing needs and communicate those needs to the AR Manager
Assures productivity and quality standards are met for each team member
Coaches and counsels staff with disciplinary and productivity issues
Interviews and assists in hiring new employees
Performs reviews for each collector
Other duties as assigned by AR Manager
Overall knowledge of hospital Revenue Cycle
Demonstrated successful collection and management leadership experience preferably in a multi hospital environment
Possess strong analytical skills
Proactively prioritize needs and effectively manage resources
Highly developed and demonstrated written and verbal communication skills
Must be able to work independently in a manner to achieve goals, objectives, and productivity requirements
High School Graduate minimum education requirement, BS Preferred

Collections Supervisor Resume Examples & Samples

Lead and develop a staff of around 20 people
Manage the production work to ensure efficient and effective processing
Cash allocation and/or follow up on cash related queries
Other receivables activities such as invoices/credit notes check, recharges, collections calls, dunning preparation
Collaboration on bank reconciliation
Monthly reports preparation

Credit & Collections Supervisor Resume Examples & Samples

Advanced English level
Ability to understand and apply C&C processes and procedures
Ability to work in an environment that implies project or task concomitant prioritization, often meeting tight deadlines
Excellent computer skills (ex. MS Word, Excel, Adobe, PowerPoint, and Oracle Applications)
Result orientation

Collections Supervisor Resume Examples & Samples

Management of Collection Ops including the data updation unit
Effective coordination and supervision of vendor relations with TCS to meet unit goals
Recommend digitization and cost effectiveness initiatives in Ops
Ensure a strong Control environment –All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution
Strong understanding of applicable regulations and compliance
Effective communication for both internal and external stakeholders providing regular updates on the operations
Ensuring a detailed COB plan
Manage daily operations as per the Collections standard operating policies
Assist in the successful completion of all transactions/processing for various products and processes
Publish relevant MIS to the stakeholder groups for the processes managed
Ensure 100% compliance on all process controls and documentary requirement for each product and transaction
Share feedback with the Operations and Collections frontend team in order to ensure that the customer queries are resolved
Ensure there is BTD and aging tracker for all complaints received by the unit
Ensure appropriate escalation to all stakeholders on BTD queries
Ensure email dunning is pushed out an daily basis as per the schedule with adequate controls within the unit
Periodic review and publish a daily tracker on all communication generated by the unit
Work with the team in order to manage different process and enhance productivity and TAT
Ensure adherence towards all guidelines/regulations where applicable
Constantly review processes and identify changes (both process and technology changes) that will help in better controls and risk management
Drive process enhancements in collections with an objective of improving resolutions and reducing expenses
Diligent review to ensure effective FTE utilization with cost effective process to manage manual activities
Drive automation and cost saves
Work with Product and Technology to conceptualize, develop and implement process changes and new technologies
Manage periodic audits
Complete periodic audits for external vendors managed by Operations
Ensure Continuity of Business
Education: MBA/Graduate
Experience: Backend Operations and relevant experience in frontend query resolution unit
Good communication and articulation skills
Influencing and working with Peer group

Collections Supervisor Resume Examples & Samples

Champions credit and collection initiatives within the North American selling and customer service organizations
Manages service level agreements and executes escalation procedures while delivering solutions to decrease working capital
Provides advice and possible direct interaction with major customers to resolve issues and secure payments prior to a credit hold being executed
Maintains local relationships required to drive debt recovery efforts forward
Develops and applies standardized credit and collection processes and policies to achieve/ exceed accounts receivable targets
Analyzes trends and patterns in credit and collections and review with business management to address major issues, deviations from goals, non-standard terms and make recommendations for improvement
Develops and implements improvement measures to monitor the effectiveness and efficiency of credit and collection processes and uses data to evaluate and improve these processes
Partners with Business/Sales to develop customer specific strategies and influence account management decisions consistent with collections objectives
Participate in cross-functional teams performing Continuous Improvement (CI) activities to identify root cause analysis and corrective measures to upstream problems/work processes that
A Bachelor’s degree in Finance or Accounting, or equivalent experience is highly desirable
A minimum of five (5) years collections management experience, ideally for a manufacturing company with plant operations in the U.S., and in a business to business environment
Strong working knowledge of SAP/ERP, and Business Warehouse is highly desired. Advanced proficiency with Excel including formulas and pivot tables
Strong analytical skills for data driven decision making. Ability to evaluate and measure process compliance and effectiveness using operational metrics
Exceptional influencing and communications skills, as presenting collection strategy recommendations and partnering with senior commercial management is a critical responsibility of this position
Strong leadership experience, able to lead and inspire a team of Collectors, while driving change and improved performance
Strong knowledge of rules and processes related to bankruptcies, liquidations, contracts, litigation, debt recovery, and SOX compliance

Credit & Collections Supervisor Resume Examples & Samples

Supervises a team of seven credit professionals of mixed ability
Responsibilities includes recruitingand training employees, managing workloads and appraising performance
BS or equivalent from technical school; or five years related experience and/or training; or equivalent combination of education and experience
Exceptional reasoning and analytical skills to interpret financial statements and various reports
Excellent verbal and written communication skills. Ability to develop and defend a point of view
Outstanding written and interpersonal skills with the ability to communicate and negotiate with customers in a pleasant yet firm manner with a proven track record of building rapport, cooperation and teamwork with management, staff, and internal and external contacts
Ability to weigh risk versus reward

Collections Supervisor Resume Examples & Samples

Directs and monitors the work of the Collection Team engaged in the resolution of outstanding insurance and patient accounts receivable
Evaluates performance of staff and provides feedback and training to direct reports
Assists with problems and recommends methods to increase efficiency of collection efforts
Maintains current knowledge of regulation, state laws, and insurance requirements for the healthcare services provided in the hospitals
Provides ongoing training for team on related collection techniques, updates to laws, new company policies, and/or regulatory compliance
Correspond with clients in answering questions on services and collection matters, recommending further action required for all delinquent accounts, and proactive communication of trends or denials
Prepare and review of a variety of reports and statistical data and information pertaining to collection activities
Minimum 2 years supervisory experience in healthcare with ability to lead a team and achieve objectives
Minimum 7+ years total experience in healthcare collections
Understanding of medical terminology and claim form
Advanced understanding of healthcare related federal, state, and health plan guidelines
Computer technology proficiency, such as Word, Excel, and Outlook

Collections Supervisor Resume Examples & Samples

Training of additional skill sets (call skills, work instructrions, systems etc ) for existing team members
Create and distribute training materials for all team members pertaining to new systems, changes in procedures, urgent information and any other information pertinent to the day-to-day operations of the Collections department
Responsible for the development of the 1 week New Hire Training class as well as the facilitation of said class. (Introduction and basic skills of the Collection Dept.)
Respond to questions of the Collection floor and Leadership team
Take the lead on acclimating the department with all new platforms used for job performance within the Collections Dept
Assist with the interviewing and hiring process of replacment staff and new additions in concert with the hiring supervisor or manager
Work closely with QA Specialist to understand call trends that need to be addressed and trained on
Perform any other reasonable request by HGVC Management
Assist with floor coverage
Work in conjunction with the entire HGV Learning & Development team to ensure continuity of products across the company
Maintain records of training activities, participant progress, and program effectiveness
Participate in the creation of special events, recognition programs, morale boosting efforts, and contests for the Collection team members in conjunction with the Director of Collections
Minimum 2 years in a related field
Experience in a training environment
Strong computer skills to include proficiency in PowerPoint and MS Word
Flexibility to work within a fast-paced, multi-functional, customer-focused team environment
Associate's Degree/ College Diploma

Collections Supervisor Resume Examples & Samples

Create development plans for associates and assist in their growth and development
Demonstrate a working knowledge of key Retail operating units
Ensure compliance with relevant corporate and regulatory guidelines
High school diploma or equivalent experience
2 years work exp. in a service or collections environment with demonstrated leadership abilities
PC skills in a Windows environment
Adapt to change effectively
Alliance Data offers a competitive salary and a comprehensive selection of benefit options including 401(k)
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with all applicable laws
Alliance Data participates in E-Verify

Collections Supervisor Resume Examples & Samples

Develop and implement local operational policy and procedure in order to achieving the target
Ensure compliance to all Citibank Policy /Compliance/procedure and other regulatory requirement to protect both bank and customer asset
Review the MIS and give the feedback as well as setting the best strategy to the unit and team
Manage the staff training and development process
Review and evaluate the bucket and staff performance based on the MIS
Manage and support in MCA Process and ensure control and compliance awareness across team
Manage and provide feedback in portfolio quality, control improvement and collection process to management
Maintain an open two way communication at the team/bucket in order to achieve a conducive working environment
Coaches staff; manages performance; makes compensation decisions; manages staff career development
Ensure the phone monitoring review process done properly and timely basis

Collections Supervisor Resume Examples & Samples

Ensure that Collections Representatives have followed standardized collection procedures for all assigned accounts and monitor objectives using standard management reporting systems
Provide ongoing training and feedback (including call monitoring and quality reviews) to Collections Representatives to ensure that as many accounts as possible are brought to current status within established time frames, thereby reducing levels of delinquency, repossessions, foreclosures, non-performing assets and loan losses
Review systems and/or production reports daily, monitoring performance and making recommendations for improvement
Complete appropriate account maintenance consistent with problem asset policies and in accordance with established standards, if collection is doubtful and collateral or line exposure exists
Meet established performance objectives for assigned accounts as measured by delinquency, non-performing assets and loan losses, and percentages
Three years of experience in collections or equivalent supervisory experience
Excellent knowledge of all collection policies, procedures and processes
Knowledgeable of collection practices and federal/state regulations and laws (e.g. Fair Credit Reporting Act (FCRA) and Fair Debt Collections Protection Act (FDCPA))

Collections Supervisor Resume Examples & Samples

Overseeing, training, coaching, and monitoring their allocated team’s collector and support staff performance for effectiveness and continued improvement
Ensuring that the appropriate course of action is followed for problem accounts, including total loss insurance claims, repossessions, foreclosures, replevins, and reviewing accounts for charge off
Review accounts for compliance with departmental policies and practices as well as bank and regulatory guidelines
Assist department collectors and support staff with escalated problem accounts
Set up and/or administer campaigns for predictive dialer
Knowledge of industry standards of practice including general collection policies and procedures, loan documentation, credit bureau information and ability to apply this knowledge to improve the effectiveness of the collection process
General knowledge or debt collection, legal and compliance processes, including: bankruptcy, probate and foreclosure
Motivation and leadership skills
Verbal communications and negotiation skills
Good judgment and decision-making skills
Two or more years of college education and 5 or more years of mortgage collection experience with 2 years supervisory/management experience
Experience with mortgage servicing for Fannie Mae, Freddie Mac preferred

Collections Supervisor Resume Examples & Samples

Supervises daily operation of the Collection unit, ensuring compliance with departmental policies and procedures and all applicable government, investor and client regulations
Manage and maintain daily operations of the Dialer campaigns
Performs collection activity on accounts when subordinates have difficulty collecting
Reviews the department’s collection activity, identifying trends and assessing unit effectiveness
Reviews and recommends foreclosure to the Default Management committee
Compiles data and generates ad-hoc reporting for Manager
Provides monthly summary to Manager on departmental performance objectives
Ensures that 10 calls per month are evaluated for each Loan Counselor in the department
Associates Degree or a combination of education and experience that provides the necessary skills and knowledge to satisfactorily perform the essential job functions
Three years collection experience in a mortgage servicing environment
Knowledge of Federal, State and local regulations concerning debt collection regulations
Minimum of 2 years supervisory experience, managing a team in a high volume, fast paced environment
Knowledge of loss mitigation mortgage workouts (i.e. loan modifications, short sale, deed in lieu and foreclosure)
Working knowledge of contact center database applications
High level of proficiency with Microsoft Office Suite
Ability to work efficiently in a fast-paced environment where priorities change frequently to meet business needs
Strong analytical and problem solving ability

SMB Collections Supervisor Resume Examples & Samples

Leads a moderately complex transactional accounting process supporting HP's global finance function, typically exercising a basic understanding of the business to determine the best method for achieving objectives
Ensures the accuracy and timeliness of accounting support
Supports short- and long-term planning (e.g., budgeting) for the global financial process
Good understanding of HP's policies and practices

Collections Supervisor Resume Examples & Samples

Oversight of day-to-day process of the collections function
Assist in creation of meaningful reporting for senior level management
Provide direction, planning, leadership, supervision and overall management of the Collections function
Develop, implement promote staff education opportunities that offer professional development and skill enhancement
Responsible for maintaining department level SLAs
Continually evaluates processes and procedures; coordinate change as needed
Evaluate associate performance and recommend annual merit compensation

Interline Brands Collections Supervisor Resume Examples & Samples

50%- Monitors the overall status of the collection process and provides reports to the Credit Manager
40%- Monitors process and telephone activity of the team to provide feedback and coaching for improvement
10%- Personally may collect, negotiate settlements or promissory notes on high risk, high volume or sensitive accounts

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