IT Supervisor Resume Samples
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IT Supervisor Resume Samples
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MM
M Macejkovic
Madelynn
Macejkovic
3009 Vandervort Gateway
Chicago
IL
+1 (555) 259 4420
3009 Vandervort Gateway
Chicago
IL
Phone
p
+1 (555) 259 4420
Experience
Experience
New York, NY
IT Supervisor
New York, NY
Satterfield and Sons
New York, NY
IT Supervisor
- 10% Create reports to capture CSR performance and give real time feedback on their performance on a daily, weekly, monthly and annual basis
- Strong working knowledge of either Networks, Hardware, or Software development
- Assists in the development of project work break down structures and detailed plans
- Evaluates moderately complex technology infrastructure issues and provides evaluation to senior staff members and/or management
- Supervises line staff. Assigns work, monitors work quality and reviews output
- Provides input for the development of service progress, trend, issue, and project related departmental reports
- Assists in recommending and providing tactical technology solutions to ensure project success
Los Angeles, CA
IT Supervisor Senior
Los Angeles, CA
Hessel, Bayer and Rowe
Los Angeles, CA
IT Supervisor Senior
- Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service
- Develops short and long range goals and monitors performance results
- Develops training programs, guides and trains staff on work procedures and operating instructions
- Develops and prepares management and productivity reports, studies and analyses
- Provides advanced technical leadership on integrating complex existing or new information system technologies
- Lead the coordination and participation with other City departments, project teams and agencies
- Prepares operating budgets and reviews ongoing expenditures
present
Phoenix, AZ
Senior IT Supervisor Mena
Phoenix, AZ
Glover LLC
present
Phoenix, AZ
Senior IT Supervisor Mena
present
- Development of local IT team members
- Manage physical computing security (and at specifically agreed locations, site physical security interfaces)
- Complete all administration associated with effective day to day management of the local IS facility to achieve a responsive & secure computing service
- Management of local IT team
- Be responsible for the on-going operation of a formal and centralized I.S. Help Desk system to meet Sarbanes Oxley compliance
- Use third party resources only with the written approval of the EMEA Director Computer Services
- Act as the primary support contact for business applications utilized ‘in country’ & be an effective interface with Global / EMEA Information Services
Education
Education
Bachelor’s Degree in Computer Science
Bachelor’s Degree in Computer Science
University of Illinois at Chicago
Bachelor’s Degree in Computer Science
Skills
Skills
- Ability to understand complex program structure, strong analysis and problem solving skills
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
- Strong working knowledge of either Networks, Hardware, or Software development
- Strong organization skills and ability to multitask
- Good knowledge and use of productivity tools
- Excellent attention to detail
- Knowledge of systems management processes and procedures on Unix and Microsoft systems
- Strong Project Management background
- Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
- Excellent organizational and interpersonal skills
15 IT Supervisor resume templates
Read our complete resume writing guides
1
IT Supervisor, Finance Resume Examples & Samples
- Managing day to day production support for SAP GL, Cost center Accounting, Profit Center Accounting, Financial Reporting and Distribution related processes
- Managing all aspects of a project from requirements definition through implementation
- Strive to implement best in class IT Solutions
- Provide leadership for large projects that cross multiple functional areas
- Provide Resource planning and prioritization of several business initiatives at one time
- Ability to communicate effectively verbally and in writing
- Strong problem solving skills, documentation skills, research and resolution skills, data analysis and multi-tasking skills
- International Trade Compliance
2
IT Supervisor Resume Examples & Samples
- Monitors staff assignments and workflow to ensure standards, deadlines, and priorities are met; ensure operation processing is adequately staffed to meet these deadlines
- Establish performance and work standards against which staff members are evaluated. Monitors the quality, accuracy and levels of service provided. Spot-check quality of work
- Provides leadership, guidance and develops a working climate that encourages and motivates employees
- Recognize and reward staff with above average performance. Coach and guide those with less than acceptable performance to maintain a consistent, quality staff
- Investigates problems, responds to complex inquiries from customers and other regarding operational and/or procedural questions
- Facilitate critical event resolutions that may have financial impact to the business
- Assist on projects and in writing work procedures
- Perform other duties and assume other responsibilities as needed
- Vocational / Technical certification in computer operations or equivalent background
- Knowledge in functions performed within other areas of Computer Operations (Operations, Production Control, Help Desk)
- Knowledge of software packages and multiple platforms
- One year supervisory experience
3
Agile IT Supervisor Resume Examples & Samples
- Provides strategy leadership in driving Agile IT across all IT functions
- Ensure ONE IT and overall IT strategy alignment with the Agile IT initiative
- Review Gartner processes and ensure Agile IT initiative is alignment with industry direction
- Collaborates with the OrgCM and communications team to devise a standard frequent communication to the organization
- Focusses on developing high-value metrics to determine the efficiency of Agile IT adoption in the organization
4
Assistant Chief Engineer / IT Supervisor Resume Examples & Samples
- Maintain integrity of on-air product and IT systems
- Proficiency in the maintenance, & repair of the broadcast technical plant, equipment and systems
- Operation, maintenance, repair and user support of computer servers, desktops, and software; Audio Vault radio automation system; cloud applications; VOIP phone systems; networking; IBOC and RDBS applications; audio and video streaming systems; and all aspects of the IT facilities
- Ability to work independently and under pressure
- Must be a self-starter, possess excellent communication skills, and provide exceptional customer service
- Must be able to work productively with staff to resolve technical problems on site, by telephone, or remote means
- Organized and detail-oriented work practices
- Able to complete assigned and self-directed projects on time
- Document, using a computerized database, word processor & drawing program, plus manual drafting; equipment & wiring of systems, equipment, and computer systems
- Assist Chief Engineer in planning & development of all aspects of AM & FM radio technical facilities,
- Make recommendations for ongoing improvement of the IT facility
- Support station & field operations, as necessary, especially during major studio & field efforts involving complex technical operations
- Some supervisorial duties will be required
- Back up Chief Engineer as necessary
5
IT Supervisor Resume Examples & Samples
- Excellent knowledge in Active Directory & GPO Policy Modeling · DNS (name resolution ) setup- Sites and services / Replication & Inter-site Transports, Trusts in cross domain environments – DHCP Scopes and reservations · System Center Patching & End Protection vulnerability security scanning & Monitoring, knowledge of distributed applications, workflows a · Windows Server Performance monitoring tools, local Network diagnostics tools , Power shell & RSAT a plus, · Knowledge in VMware virtualization & Hyper-V , VDI technologies, · Troubleshooting Skills in Windows 2012, 2008, 2003, Windows 7, Windows 8 & 8.1 File & Print Services - Linux / Unix a Plus - IPv4 & Ipv6 network configurations - IIS6 & II7 configurations · Knowledge in Storage Technologies preferably NetApp, Dell EMC IBM & DFS ISCSI · Knowledge in maintaining & Trouble shooting SQL server 2014, 2012, 2008, R2, 2005, 2000. · Windows clustering, SQL Clustering , · Backup Tools (Symantec Backup Exec, Data Protection Manager) Windows backups, setup & configuration schedules etc. · Ability to work autonomously & apart of a group, will be required to work on call rotation with local and offshore teams · Good communication and documentation skills,
- Expert matter at engineering & supporting systems & networks within the OS environment
- Meet with internal customers and teams to identify the problems with current systems or functions and discuss possible solutions
- Lead project teams to work with internal customers to understand their business information needs
- Advise teams on Implementations & Risks and be able to document in detail implementation - test - UAT and rollback plans and submit to change control board for review
- Collaborate with internal business agents and managers also other teams to understand the implications of changes to the system & workflow
- Lead projects & apply company and ITIL best practices to the environment
- Full knowledge of all IT life cycle phases, functions, and associated inputs and outputs for each
- Full understanding of IT organization implementation within business structures
6
IT Supervisor Resume Examples & Samples
- Acts as the PC Tech technical expert for all resort wide end user support
- Responsible for deployment, maintenance, troubleshooting, updating and repair of Vail Resorts back of the house PC’s and POS systems, including all hardware, software and peripherals
- Open, track and close help desk tickets and promote end user satisfaction
- Training and on-boarding of new PC technicians
- Create and maintain accurate IT related documentation as assigned
- Serve as the department representative on the multiple organizational committee(s)
- Actively participate in training, observe company policies and procedures, and promote all company values relative to protecting the natural environment
- Supervise PC Tech team members
- Associates or Bachelor’s Degree from an accredited University
- CompTia A+ and/or MCP certification. Completion of A+ certification required within 6 months
- Strong Project Management background
7
IT Supervisor Stores Engineering Resume Examples & Samples
- Hire, develop, and supervise direct reports and be responsible for managing their tasks and capacity accordingly
- Oversee the deployment of proprietary and third-party applications to store systems, including POS, payment and mobile devices
- Work closely with the project management, QA and development teams to ensure stability through pre-production testing
- Improve process efficiency through reporting, scripting, and automation
- Troubleshoot issues with business partners and support teams
- Build and maintain positive working relationships with A&F internal and external business partners
- Participate in an on-call rotation to support our stores across the globe
- Create documentation to facilitate system design and support
- Provide technical oversight for Store Systems related projects
- 6-8 years experience in a related field
- 4 year degree in an IT related field
- 2-4 years of management experience leading technical teams
- 2 years experience with server/desktop administration and mobile device management
- Retail experience is a must
- Strong negotiation and vendor management skills
- Critical thinker with the ability to develop completely new problem-solving approaches and formulate innovative solutions
- Proven interpersonal communication skills, both written and verbal
- Excellent technical, analytical, and customer service skills
- Ability to think and react in a high-energy, fact paced environment
- Ability to rapidly learn new software and maintain competency with technologies
- Experience with IT security best practices (SarbOx, PCI)
- LI-JB1
8
Marketing & Digital Senior IT Supervisor Resume Examples & Samples
- Direct the work efforts of professional and technical employees and contracted resources that provide consulting services; and, define, design, develop, implement, and maintain data warehouses, reporting, and application systems as requested by multiple global business partners including GIS
- Review standard courses of action and follows the best option
- Act as change agent related to infrastructure and/or application components impacting worldwide customers
- Primary provider of communications to staff, helps manage the technical training and development of staff, assists in career development planning including responsibility for the motivation of staff to meet objectives, formal performance evaluation of staff and is accountable for accomplishment of group objectives
- Assume the role of Project Sponsor and/or Project Stakeholder for one or more projects
- Develop well prepared action plans for the current year and has a clear sense of what needs to be achieved in the year to come
- Four year College degree
- At least 5 years of progressive IT related experience
- Previous supervisory and managerial experience in Caterpillar applications with a broad background in application systems, support and development methodologies, business planning, project management, and customer application needs
- Experience building strong business partner relationships
- Diagnostic and analytical ability
- Good interpersonal, teaming, delegation, and leadership and communications skills
9
IT Supervisor IT Resume Examples & Samples
- 5+ years work experience
- Extensive experience in supporting Oracle EBS implementation and continuous improvements
- Hands-on experience with supply chain and finance business requirements gathering/analysis
- Experience to implement BI solutions is a plus
- Strong understanding of information processing principles and practices
- Solid grounding in core enterprise applications, including Oracle EBS, BI, etc
- Proven project planning and management experience
- Exceptional analytical, conceptual, and problem-solving abilities
- Strong interpersonal and consultative skills
10
Senior IT Supervisor Mena Resume Examples & Samples
- Ensure that local computing infrastructure & usage complies with all current Global, EMEA & regional I.S. policies & procedures
- Ensure all local IS facilities continuously meet Sarbanes Oxley & all Medtronic audit requirements
- Build & maintain strong business relationships with all regional stakeholders
- Remain aware and responsive to local business requirements where I.S. can contribute to a solution and ‘add value’
- Promote, define & influence system requirements & computing issues to meet regional requirements. Achieve resolution and closure utilising EMEA resources
- Act as the primary support contact for business applications utilized ‘in country’ & be an effective interface with Global / EMEA Information Services
- Management of local IT team
- Development of local IT team members
- Use third party resources only with the written approval of the EMEA Director Computer Services
- Complete all administration associated with effective day to day management of the local IS facility to achieve a responsive & secure computing service
- Manage in-country PC Client, Server computing, Phone & LAN infrastructure to meet local business requirements whilst maintaining compliance with Global/EMEA Computing Security, Infrastructure, hardware, software & configuration strategy
- Manage physical computing security (and at specifically agreed locations, site physical security interfaces)
- Where appropriate, manage local video conferencing infrastructure
- Be responsible for the on-going operation of a formal and centralized I.S. Help Desk system to meet Sarbanes Oxley compliance
- 5 years+ experience in user support environment and/or team management track record
- Supervisory Relationships: Accomplishes tasks mainly through employees in the support career ladders. Provides leadership, coaching and career development
- Interaction / Liaison: Interacts daily with direct reports or functional peers within the organization. Interaction normally involves exchange of facts, practices, or policies within the organization
- Operations Involvement / Direct Work Involvement:Provides immediate supervision to a unit or group of employees, assigning tasks and checking work at frequent intervals. A portion of time is normally spent performing individual tasks
- Impact / Discretion: Ensures that ongoing operations, processes and programs are completed on schedule following established procedures and practices where answers can be readily obtained by analyzing situations or data. Erroneous decisions or failure to achieve results may cause delays in schedules
- Guidance Given / Assignment Received: Assignments are predetermined and are received with specific instructions. Provides direction to subordinates using established guidelines, policies and precedents
- Policy Involvement: Administers and executes policies and procedures that typically affect individual subordinate employees
- Adhere to the Medtronic Core Behaviors of Customer Focus, Candor, Trust and Respect, Courage, Accountability, and Passion to Win
- Strong communication skills, both oral and written
- Excellent English written and verbal skills
- Ability to work well under pressure and maintain positive, enthusiastic attitude
- Eagerness to learn and expand responsibilities
- Ability to work effectively in a team environment and build strong working relationships
- Travel will be required
11
IT Supervisor Resume Examples & Samples
- Advanced knowledge of Support Desk tools for desk performance and operations. Tools include but not limited to, trouble ticketing system, call management, remote access, and network and server monitoring
- Familiar with a variety of retail operations concepts, practices, and procedures
- Successfully uses a wide degree of creativity and latitude
- Ability to evaluate system/application/network events to prevent outages
- Provide technical assistance to the user community
- Experienced in developing standards/procedures in conjunction with others on the team to support/enhance the team’s ability to proactively eliminate potential troubles or resolve troubles quickly
- Coordinate the department involvement in IS Operations, Network Services, L3 RTS or business projects/activities
- Participate in vendor meetings to insure their performance meets THD’s level of expectation in support of the user community
- Experienced Interviewer
- Knowledgeable in scheduling multi-shift
- Understands when to escalate/partner with HR
- 70% Observe and monitor associate performance; provide follow up coaching and development feedback based on observations; provide resources to enable agents to perform their job to the best of their ability
- 10% Create reports to capture CSR performance and give real time feedback on their performance on a daily, weekly, monthly and annual basis
- 10% Select, coach, mentor and develop team to develop them professionally and increase their value to the organization. This includes: conducting fair and accurate performance reviews; providing developmental opportunities and training; ensure adequate training is provided on policy and procedures; and helping to ensure all service level goals, performance metrics and quality objectives are achieved. Facilitate team meetings
- 10% Creates multi-shift schedules to meet coverage demands and manages attendance and attendance issues
12
IT Supervisor Resume Examples & Samples
- Managing the IT portfolio keeping it current, moving to common solutions and retiring unique solutions wherever possible. Ensure projects progress toward targeted goals and deadlines
- Project Leadership of priority projects
- Manage the plant IT Service Continuity Plan
- Communicate IT strategies to the plant leadership team. Manage IT priorities for the plant aligned to the business objectives and IT
- Supervision of local IT resources
- Serve as the plant IT lead for all IT system upgrades or installs including deployment of ERP
- Active engagement in site Lean efforts
- Provide local support for plant applications
- Minimum of five (5) years of experience in IT or Supply Chain
- Minimum of three or more (3+) years prior supervisory experience
- Demonstrated leadership skills in supervising people, teams and/or projects including direction of others and allocation of resources. Possesses understanding of team dynamics and how to resolve conflict
- Excellent interpersonal, leadership, communication, problem solving, time management, and project planning skills are required to perform the duties in this position
- Ability to work in a fast paced environment while juggling multiple priorities simultaneously
- Self-motivated individual who communicates and influences with credibility and confidence; strong analytical and problem solving skills with attention to detail. Ability to maintain working relationships from a distance
- Working knowledge of Six Sigma and Lean Manufacturing principles for driving continuous improvement
- Hands-on IT experience in a manufacturing environment
- Minimum of three (3) years of experience with IMES
- Experience with ERP deployment
- Process systems integration experience
- Minimum of three or more (3+) years project management experience
13
IT Supervisor Resume Examples & Samples
- Oversee the OIT/Office of Security Build unit, which performs system administration on specialized Computer Network Defense applications and systems (e.g., endpoint protection, intrusion prevention /detection systems, web application firewalls, etc.) to include installation, configuration, maintenance, and backup/restore
- Evaluate current IT policies, procedures and practices & recommend necessary changes
- Administer Computer Network Defense test bed and test and evaluate new Computer Network Defense applications, rules/signatures, access controls, and configurations of Computer Network Defense platforms
- Lead identification, prioritization, and coordination of the protection of critical Computer Network Defense infrastructure and key resources
- Coordinate with Computer Network Defense Analysts to manage and administer the updating of rules and signatures (e.g., intrusion detection/protection systems, anti-virus, and content blacklists) for specialized Computer Network Defense applications
- Or 7 1/2 years (90 mos.) exp. commensurate with job duties to be performed & knowledge & skills required as outlined in approved position description on file for position to be filled as advertised in job posting; 12 months exp. in performing project management functions as defined in series purpose
- Or equivalent of Minimum Class Qualifications For Employment noted above
14
IT Supervisor Resume Examples & Samples
- PMS System
- POS System
- Microsoft Networks
- Windows OS Client and Server
- MS Office Applications
- The candidate will be responsible for the oversight of all operations that involve all developments and support of information systems
- Ensures that all users are provided with the necessary support during their day to day activities
- Responds to quest queries in a friendly and efficient manner
- Ensure the security of all hotel data in accordance with company standards
- Monitors the performance of Networks, Servers, Workstations and peripherals and informs the Manager of any abnormalities
- Maintains an updated IT knowledge to enable continuous improvement to the services offered to users
- Ensures standards are maintained and define to others
- Communicates knowledge with colleagues within the department to ensure a balanced knowledge base
- Ensures that all requests to the IT Department are logged in the defined manner
15
IT Supervisor Resume Examples & Samples
- Sending out equipment for repair
- May occasionally perform any task assigned to subordinate staff, consistent with any licensing or certification requirements
- Performs related work appropriate to the classification as assigned
- Supervises the ordering and inventory of spare parts including the stripping surplus equipment for usable parts
- Supervises the training of users in the basic operation and maintenance of microcomputers and related components
- Directs the local and remote testing of network equipment, including running computer programs to diagnose faults
- Maintains records, prepares reports, and composes correspondence relative to the work
- Monitors mainframe system processing activities by observing console peripherals, input and output, to ensure throughput of data
- Develops and maintains the mainframe computer system operating schedules; analyzes computer system load and operating problems to utilize equipment and personnel effectively
- Determines appropriate reload and backup procedures for databases, and monitors and records impact of aborted jobs on data base and data communication files
- Directs the receipt of trouble calls and the diagnosis of equipment problems
- Coordinates the mainframe activities of data processing operations with programming, systems analysis, and with users
- Checks mainframe computer system malfunctions with the operators
- Intermediate computer skills and ability to quickly learn new technology systems
16
IT Supervisor Resume Examples & Samples
- Ensure consistently strong operational support for all internal hotel IT systems and users, minimizing any system outages
- Supervise the IT Department on a daily basis
- Maintain excellent product knowledge and apply it to deliver full system benefits
- Understand, fully, the legal requirements on IT governance and security
- Handle, efficiently and completely, IT issues that arise
- Identify current and future system needs and provide solutions for the identified needs
- Build strong internal working relationships with all hotel Departments
- Previous IT supervising experience, preferably in the hotel, leisure, and/or service sector
- Experience of hotel applications, such as OnQ and Micros, preferred
- Excellent organizational and interpersonal skills
- General understanding of IT infrastructure trends and technologies, including networks, databases, business applications, and development methodology
- Ability to plan ahead and develop contingency plans, where necessary
- IT proficient
17
IT Supervisor Resume Examples & Samples
- Read and visually verify information in a variety of formats (e.g., small print)
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance
- Decision-Making
- Arithmetic Computation
- Diversity Relations
- Negotiating
18
IT Supervisor Resume Examples & Samples
- Installs and tests hardware and software on PCs including printers, monitors, disk drives, memory, expansion cards, application software, etc
- Responds to questions and problem calls relating to PCs and LAN. Identifies problems and conducts corrective measures
- Assists departments with PC utilization
- Determines new project integration and implementation of PCs. Analyzes equipment needs for installation
- Conducts training on PC functionality
- Recommends modifications and enhancements to PC and associated software
- Maintains PC and LAN systems security
- Maintains backup systems
- Recommends system improvements and modifications
- Carries out a reasonable request by management of which the employee is capable of performing
- Provides basic instructions to end users
- Provides input for overall ITG system planning and implementation
- Supervises Processes: Routine level such as new user setup and IT orientation
19
IT Supervisor Resume Examples & Samples
- Experience with one or more of the following technologies: Cisco Routers and Switches, F5 Load Balancers, Juniper Routers & Switches, Firewalls
- Cisco routing and switching experience is required with a proven track record of hands on experience
- Working knowledge of Cisco Nexus products is required, preferably Nexus 7700 with F3 line cards, 7000, 5500/5600 and 2000 series models
- Hands on experience operating and troubleshooting Data Center related technologies such as Fabric Path, VPC plus, VRFs to include intra and inter
- Experience in designing analyzing, planning, and modifying network components supporting customer communication implementation activities
- Understanding and experience working with Microsoft and Apple operating systems
- Proven track record in networking with remote trouble shooting experience
- Ability to capture and analyze logs and packet traces via wire shark
- Hands on with complex Quality of Service (QOS) implementations
- Experience working with converged voice and video infrastructures is highly desired
- Analyze complex logs and identify the customer issues in order to provide effective resolutions
- Understanding and experiencing working with virtualization technologies
- Required minimum Cisco CCNP certification or equivalent
- Experience working in a large, Fortune 500 environment
- 10 years of IT/IS management of systems adm
20
IT Supervisor Resume Examples & Samples
- Assist in ensuring critical systems, specifically Front Office Property Management System, Call Accounting, HSIA, PABX and Food & Beverage Point of Sales computer systems are available twenty-four (24) hours per day
- Assist with establishing and maintaining user procedures and hardware familiarization for all systems
- Assist with providing Systems Administration, including maintaining user/group accounts, user configuration, trouble-shooting access problems and completion of on-site documentation
- Assist in Server infrastructure management, performance monitoring, Operating System upgrades and troubleshooting
- Assist with ensuring effective support for other systems, including back office, sales and catering and human resources applications and any other at the property
- Assist with providing system support services, including service outage diagnosis, troubleshooting and restoration of service, virus protection management
- Assist with maintaining and promoting Four Seasons core technology standards as outlined in the Four Seasons IT Core Standards
- Assist in the co-ordination of new acquisitions and major projects as required
- Participate in property-level, corporate-initiated technology implementations as required
- Good knowledge and support for Desktop OS and applications including patches
- Provide direct guest support and quality support to function rooms and conference services
- Assist with administration of Lotus Notes, connection to global VPN and other communication tools
- Assist in the process of systems backup and recovery procedures
- Assist in management of third party vendors
- Assist with providing 24 / 7 support for mission critical systems
- Assist at network support and security of Hotel network, Active Directory maintenance, Server Infrastructure maintenance, Network Infrastructure maintenance – wired & wireless, Network protection and failover tools implementation (Firewall, web security, multi-homing devices, etc)
- Perform any additional duties as assigned by the Director of Finance/Assistant Director of Finance or Director of IT
- Assist with the day to day running of the IT department and perform tasks as assigned by the superiors
- Understanding of the purpose and reasons for internal controls
- Understand and be familiar with hotel quality standards and service standards
- Strong commitment to service
- Be part of a cohesive team with a singular focus on creating the best guest experience
- Have career growth opportunities both within Four Seasons Amman and worldwide with our company
21
IT Supervisor Resume Examples & Samples
- Manages the product configuration side of New Product Development strategic initiatives
- Plan, lead, coordinate and actively participate in the designing of new products within the Oracle configurator(OCD)
- Ensure the support the business systems needs as it relates to Oracle CTO Applications including Oracle Configurator, Oracle Configurator Developer, I-Store, CTO touch points to OM, Install Base, I-Store, Quote, MFG, Planning
- Supervise Business System Analyst who are responsible for developing/programing new and extensions to Rosemount products in Oracle and home grown configurator applications
- Communication skills: strong presentation/ communication / facilitation skills (oral and written)
- Business process analysis and redesign experience: strong business analysis skills; process mapping; business process redesign and implementation
- Able to form, lead and disband cross divisional / group teams effectively in a remote environment
- Systems implementation skills: requirements/process analysis, conceptual and detailed design, configuration, testing, training, change management, support
- Global Perspective/ Culture diversity
- Problem Solving /Critical Thinking Skills
- People Development
- Have a working knowledge of Oracle E-Business applications on Quoting, iStore, Order Management, Purchasing, Inventory, Manufacturing, Finance, WIP, Pricing
- Understanding of Items, BOM/BOM Synchronization, Model Structure, Catalogs, Logic Generation,CDL, UI/UI Templates, Publication, Import, Batch Validation, Purchasing, ASCP
- Experience with Oracle Applications 11i or 12 modules (Configurator, BOM, INV, OM, Quoting, Purcahsing, Advanced Pricing)
- Previous leadership/supervison roles
- Nice to have Oracle 11.5.10 technical and functional experience while working in the business area
22
IT Supervisor Resume Examples & Samples
- Performs all installations and testing of PC operating systems and associated applications within corporate/group standards
- Provides a Helpdesk facility providing a user support function that covers all hotel/operation application products. In this function the position evaluates whether this can be supported internally or by outsourced support
- Provides the link between customer supports with vendors as the liaison to end-users
- Ensure that the backup and contingency planning system(s) are in place in a daily basis ensuring all best practices are employed to protect the IT Systems
- Contributes and maintains operational procedures for all support & maintenance logs
- Logging of support calls and respective corrective action
- Ensure prompt follow-up of support calls from end-users
- Coordinate & follow-up of support issues with suppliers
- Along with the IT Team, maintains and supports the following key system applications
- Property Management Systems (POS System, Purchasing/Inventory Control, Accounting Systems, HR Systems)
- Networking Infrastructure
- Cabling Systems
- PABX Systems
- Email Systems
- Any other IT System employed by the Operation
- Evaluate & Perform upgrades on software
- Office automation software (word processing, spreadsheet & presentation)
- Above mentioned application software
- Virus patterns, patches, utility software
- Graduate of any Computer related course
- Leadership experience in a similar role required
- CCNA Certified, Microsoft Professional certified (optional)
- Understanding of hotel applications an asset
23
Weekend IT Supervisor Resume Examples & Samples
- Develop and schedule the staff required to meet the production shift requirements
- Ensure that all daily operational activities are successfully completed. Escalation of all problems per established processes
- Five years of experience supporting IT Operations in a distributed systems environment
- Undergraduate degree or equivalent work experience in information systems, computer science, or a related technical discipline
- Two years of leadership experience is required
- Technical orientation balanced by project management discipline. Able to supervise analysts, consultants, non-technical business resources and external vendor resources
- Five years of experience with batch processing and job scheduling tools. Experience with Control-M is preferred
- Five years of experience with event management. Experience with CA UIM is preferred
- Ability to communicate with all levels of staff and executive leadership
- Experience in risk identification and management
- Experience working for a national retailer with multiple stores preferred
- A solid understanding of industry best practices in retail; specific demonstrated experience mapping business processes and comparing those processes to industry best practices
- Demonstrated ability to manage staff remotely, across multiple time zones
- Strong analytical, problem solving, and debugging skills
- Demonstrated ability to execute basic financial analysis, such as ROI
- Ability to effectively communicate at all levels of the organization
- Some travel may be required
- Solid understanding of retail dynamics within a complex, highly integrated environment
- Working experience with Control-M, CA Unicenter, CA UIM, ServiceNow
- Experience with the Microsoft Office Suite, Microsoft Project and Visio
- Experience in a 24/7 environment Operations Center environment
- Experience working in a large data center environment
- Understanding of Change Management concepts
- Prior experience managing Critical Incidents and Events
- Hands-on knowledge of racking, stacking and cabling of hardware
- Supports management in the recruitment, retention, and career development of internal staff
- Managing, mentoring, and leading internal and external staff as defined in project structures
24
IT Supervisor Resume Examples & Samples
- 10+ years of progressively responsible IT experience
- Ability to Prioritize and make decisions. Prior supervisory experience a plus
- Experience with multi-platform environments, including Oracle/Unix, IBM z/OS, Windows networking, Internet/Intranets
- Experience administering a network, operating/systems, and/or platforms
- Experience with programming and/or scripting is a plus
- Education equivalent to a college degree, or equivalent in work experience
25
IT Supervisor Resume Examples & Samples
- Lead the SOC team to ensure incident procedures address the objectives of the security incident response program, and review required documentation for adherence to the department standards and process
- Effectively respond to case work relating to computer security vulnerabilities, phishing, malware, and forensic investigations
- Ability to anticipate and respond to changing priorities, and operate effectively in a dynamic demand-based environment, requiring extreme flexibility and responsiveness
- Lead and manage security incidents to ensure timely mitigation and remediation efforts are completed
- Preserve, harvest, and process electronic data according to company policies and regulatory requirements
- Participate in forensic investigations as required, to include the collection, preservation of electronic evidence, analysis, and creation of a final report
- Produce high quality oral and written work, presenting complex technical matters clearly and concisely with audiences ranging from peers to Sr. Management
- Be familiar with current and proposed laws, regulations, industry standards, and ethical requirements related to information security and privacy
- Recommend effective process changes to enhance defense and response procedures
- Evaluate, test and select security tools, evaluation products and control products
- Assist with annual SOX, CIP and SOC assessment and related remediation efforts
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IT Supervisor Resume Examples & Samples
- Full life-cycle Data Warehouse/Data Mart project experience
- Experience in managing 5-10 member technical teams
- Experience in gathering requirements for Data warehouse and Business intelligence solutions
- Experience in Microsoft data ware house and Business intelligence tools such as SSIS/SSAS/SSRS, Power Pivot and Power BI
- Outstanding Communication and Inter-Personal skills
- Responsible for the day-to-day performance of a team or shift
- Responsible for uninterrupted business functions on a day-to-day basis by taking proactive measures for the areas defined by the Manager
- Functions as direct supervisor of staff; responsible for daily administrative functions, including staffing, productivity, and work quality
- Orients, trains, and evaluates the work performance of staff
- Resolves issues
- Makes recommendations to Manager for staff promotions
- Collaborates with and keeps the Manager apprised of operational issues, staffing issues, system and program needs
- Participates in departmental and company-wide project teams work groups, as assigned
- Acts as a liaison to both internal and external customers
- Meets deadlines set for projects that are being executed
- Works with technical lead and project manager to come up with architecture and implementation plans for new initiatives/projects
- Proposes new initiatives that gives a good ROI (Return on Investment) and saves capital for organization; achieving short and long term goals
- Reduces the CAPEX and OPEX on all areas of budgets responsible for
- Takes care of customer needs by rationalizing on requirements presented with respect to ROI
- Communicates effectively and motivates team members keeping the team on the same page
- Prioritizes effectively and executes tasks in a high-pressure environment
- Utilizes resource management in order to achieve all of the above
- Sets short and long term goals for the team members and makes sure that they are met
- Provides a candid feedback to team members working towards achieving defined goals by having regular 1:1 meetings
- Maintains cooperative and effective workplace relationships and adheres to company Code of Conduct
- People management and project management skills
- Ability to abide by Molina's policies
- Ability to maintain attendance to support required quality and quantity of work
- Maintain confidentiality and comply with Health Insurance Portability and Accountability Act (HIPAA)
- Ability to establish and maintain positive and effective work relationships with coworkers, clients, members, providers and customers
- 10 years' experience in multiple technology environments
- 5 years' experience leading projects and teams
- 2 years' experience in people management
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IT Supervisor Resume Examples & Samples
- Advanced Dev-Ops concepts (single point of truth, Zookeeper, distributed and fault-tolerant, etc.)
- Exposure to advanced and emerging DevOps technologies and trends
- Knowledge of best practices related to distributed and fault tolerant systems
- Experience building solution in a cloud based environment (Azure or AWS)
- Strong familiarity with source control systems (Git or TFS)
- Strong configuration management skills with Puppet, Ansible or other configuration management solutions
- Strong understanding of continuous integration with Jenkins or Deployment Management
- Strong scripting needed in PowerShell, Shell and Python
- Strong understanding of infrastructure and application security
- Strong understanding of modern application design and APIs (REST vs. SOAP)
- Strong understanding of application protocols (HTTP(S), DNS, NFS, SMB, LDAP,...)
- Understanding of managed languages (.Net and Java)
- Understanding of the OSI or TCP models
- Understanding of ITIL process
- Understanding of Agile Scrum framework
- 3+ years as a *nix system administrator (RedHat based distros preferred)
- 3+ years as a Windows Server system administrator (on or before 2012)
- 3+ MSSQL Administration or other SQL solutions
- 3+ years of VMware administration in a large enterprise environment
- 3+ years of working with enterprise storage solution (NetApp and DataDomain prefered)
- 3+ years of working with enterprise Dell and HP server solutions
- 3+ years of working with web servers such as Apache and IIS
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IT Supervisor Resume Examples & Samples
- Bachelor’s Degree in IT/Computer Science or equivalent
- 3-5 years’ experience working in a IT leadership related environment
- The ability to influence leadership in a highly dynamic environment
- Demonstrated ability to work collaboratively across engagement centers, functions and levels
- Proactive change agent with a strong sense of urgency to drive results
- Extremely strong written and verbal communication skills
- Teamwork and the ability to interact and communicate successfully with business partners
- Professional attitude, enthusiastic, and reliable
- Effective written, verbal, and sales skills
- Willingness to be flexible with schedule
- Ability to adapt quickly to change
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DC IT Supervisor Resume Examples & Samples
- This position supervises all associates of the department and is responsible for leadership, Performance management, and hiring and releasing of all associates within its department in compliance with company policy and HR partnership
- 1-2 years supervision in Logistics/Distribution/Supply Chain/Warehousing
- High School Diploma, Some College preferred
- Self-Starter
- Strong communication and conflict management skills
- Supply Chain experience
- Proficiency in Microsoft Office software
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IT Supervisor Resume Examples & Samples
- Must have knowledge of cabling; computer networking equipment and operating systems, specifically Novell, UNIX and Windows NT; personal computer and server hardware; data communications equipment and protocols; and office administration applications
- Knowledge of specific hospitality industry applications is desirable
- Must have strong interpersonal skills and be able to relate to all levels of management. Must be able to assist hotel guests with technical requirements and problems. Must be capable of training users with varying degrees of computer knowledge
- Must have commitment to follow all local and corporate policies and procedures as they relate to Computer Systems and Telecommunications
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IT Supervisor Resume Examples & Samples
- Minimum 5 years networking / voice experience
- Proven experience and success with voice over LAN, WAN and QOS design and implementation
- Proven experience with network/voice capacity planning, network security principles, and general voice infrastructure management best practices
- Excellent knowledge of voice protocols like SIP, H323, MGCP, SCCP and other signaling protocols
- Working technical knowledge of current voice hardware, protocols, and Internet standards, including SIP, SRST, MPLS, VPN, IPSEC, WAN Acceleration/Optimization
- Experience with CUCM with extensive knowledge of Dial Plans, Call Features, Media Resources, Applications, Disaster Recovery, SRST
- Good understanding of the organization's goals and objectives
- Able to conduct research into networking issues and products as required
- Highly self- motivated and directed, with keen attention to detail
- Proven analytical and problem-solving abilities
- Able to effectively prioritize tasks in a high-pressure environment
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IT Supervisor Resume Examples & Samples
- Thorough understanding of project management phases, techniques and tools: Initiation, Planning: definition/scope/requirements, Development: project plans, resource allocations, deliverables, Q/A, transition planning, etc. Closing: completion and assessment
- Manage and own project delivery within budget, scope, quality and time requirements
- Ensures Resource Allocation and project tasks are assigned to project team
- Risk & issues identification and management throughout the project
- Monitors project progress, ensures deliverables are met, and communicates status to Sponsors
- Create documentation for projects include plans, Gantt charts, resource plans, status reports, risk logs etc
- Understands who the client is and what the client’s needs are; provides realistic expectations; establishes specific customer satisfaction standards and actively monitors client satisfaction
- Demonstrates superior inter-personal skills, conflict resolution, and negotiating skills
- Ensures open communication across project teams
- Required >5 years’ experience leading and managing projects
- Preferred knowledge in IT leadership roles
- Typically managed one or more projects involving multiple functional areas and budgets over $250K
- Demonstrated communication effectiveness, and good project management discipline
- Ability to foster trusting relationships with colleagues and clients
- Must be able to work under pressure and meet deadlines, while maintaining a positive attitude
- Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices
- Technical knowledge or Understanding
- Analytical Skills
- Outstanding Communications Skills
- Problem Solving and mediation
- Budget Management
- Coordination, Strategic Planning
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IT Supervisor Resume Examples & Samples
- Bachelor's degree in an IT discipline
- Minimum of eight (8) years experience in various forms of user support, and system administration/operations. Extensive knowledge of PCs, MS Office 2010 Suite, Document Management systems such as iManage, and desktop operating systems, among others is required
- At least three (3) years of managerial experience is required
- Experience within the law firm setting is preferred
- Must have strong customer support and communication skills
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IT Supervisor Resume Examples & Samples
- Management and Supervision for up to 5 FTE (plus student and temporary employees)
- Facilities and University Services Help Desk Administration
- Oversee and participate in Hardware & Software Support
- Oversee and participate in Software Development, Maintenance, and Analysis
- Planning & Consultation
- Security Responsibility
- Bachelor’s degree in Computer Science or closely related field, plus recent progressive experience in an IT field, or an equivalent combination of relevant experience and education to effectively perform the required job functions
- Supervisory experience which includes coaching, counseling, and evaluating job performance
- Experience analyzing Software environments and recommending changes to improve organization efficiency, system reliability, and reduce costs
- Experience working in virtual environments
- Demonstrated experience monitoring and maintaining functionality of multiple systems and large networks
- Experience developing and implementing IT policies and procedures
- Strong working knowledge of either Networks, Hardware, or Software development
- Demonstrated knowledge of software and network security-related policies and guidelines
- Experience working in higher education or large enterprise environment
- Knowledge of current IT technologies and trends across a variety of hardware, software, desktop support, internet, internet applications, and campus network resources
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IT Supervisor Resume Examples & Samples
- Coordinate and manage the daily support of over 900 users in NY. Initial technologies supported include desktop / laptops, printers, cell phones and Senior Executive remote access setups
- Direct and monitor all activities of their staff including support tickets, special executive level support, and daily IT processes
- Develop and schedule the team to meet staffing needs of business
- Coordinate with internal and external customers to resolve issues, attempt troubleshooting, and gather more information about problems
- Provide feedback and suggestions about process modifications and areas for improvement
- Follow all change control processes for deployment to production environments
- Prioritize problem and enhancement request queue to satisfy end user requirements within service level agreements
- Develop and track meaningful analytics for the production support and change management teams
- Set standards of excellence for routine operations and problem resolution across platforms
- Four years work experience in a technical position
- Bachelor degree in Computer Science, Business or equivalent experience desired
- Strong verbal and written communication and presentation skills
- Interpersonal skills and ability to work in team-oriented environment
- Strong organization skills and ability to multitask
- Certification in technical training is a plus
- Knowledge of systems management processes and procedures on Unix and Microsoft systems
- Knowledge of telephony services, PBX implementations, understanding of VoIP
- Good understanding of messaging infrastructure
- Good understanding of software development life cycle and enterprise-level business systems
- Problem solving skills and ability to perform during stressful situations
- Good knowledge and use of productivity tools
- Strong script writing and interpretation
- Strong analytical and problem-solving skills to diagnose/resolve complex, non-traditional issues
- Understanding of Database concepts including Oracle and SQL
- Understanding of data archiving methodologies and use of system backup software (preferable Veritas Netbackup)
- Understanding knowledge of how to use enterprise management tools: Event Messaging, Scheduler, File Transfer, and Software Delivery
- Able to work independently and creatively problem solve technical problems
- Strong people management and development skills
- Ability to work off business hours and to provide on-call services (late night, weekends) as needed
- Ability to respond to on-call events (off-hours system management , maintenance and communication)
- Desktop support team – IT Coordinators
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IT Supervisor Resume Examples & Samples
- Please be sure to detail on the application all previous employment that you wish to be considered as part of your qualifications
- A detailed, complete employment application is required. It helps us to better evaluate your qualifications and will be used to determine salary if you are selected for this position. Be sure to provide job title and employment dates for all jobs you wish to be considered
- A résumé is required, but will not substitute for a complete employment application. Incomplete applications will not be considered. Please include contact information from previous employers
- A cover letter is also required. In the cover letter candidates should describe, in concise detail, their interest in this position and highlight any prior experience that is relevant to this position
- Experience working in public, government or a regulated type of organization
- Experience managing
- Develops training programs, guides and trains staff on work procedures and operating instructions
- Develops short and long range goals and monitors performance results
- Prepares, reviews and approves documentation for procurement
- Knowledge of budget processes
- Knowledge of current IT systems and data systems technology, security, operations and practices
- Skills in organizing work effectively and efficiently
- Skill in understanding the organization and operation of the city and departments as necessary
- Skill in conducting hardware and software evaluations, performing selection and acquisition functions
- Ability to read and interpret standard accounting and financial reports
- Ability to conduct research and analyze and interpret research findings
- Ability to assign and direct the work activities of assigned personnel
- Ability to understand complex program structure, strong analysis and problem solving skills
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IT Supervisor Senior Resume Examples & Samples
- A detailed and complete City of Austin employment application is required to evaluate your qualifications
- Please be thorough in completing the employment application, list all experience and educationthat are applicable to this position
- Please describe your specific experience as it relates to the minimum and preferred qualifications when responding to supplemental questions on the employment application
- Starting salary will be based on overall relevant work experience
- A resume and cover letter must be submitted and will not substitute for a complete employment application. Statements such as “see resume” or “see Linked In Profile” will not be accepted and your application will be deemed incomplete and not be considered for review
- Please verify the employment history dates on your resume exactly match the online application
- Experience leading diverse systems operation teams including System Engineers, Senior Administrators and Systems Analysts in IT technologies such as O365, VMWare, Security Applications, Building automation systems, Active Directory, HelpDesk and Infrastructure PDUs
- Experience managing teams using ITIL processes
- Experience with public speaking and making presentations to all levels of management
- Provides advanced technical leadership on integrating complex existing or new information system technologies
- Improves operations, decreases turnaround times, streamlines work processes, and works to provide quality customer service
- Lead the coordination and participation with other City departments, project teams and agencies
- Develops and prepares management and productivity reports, studies and analyses
- Prepares operating budgets and reviews ongoing expenditures
- Ensures compliance with City of Austin personnel, security and department procedures
- Researches complex commercial products for possible use
- Knowledge of management and supervisory principles and practices
- Ability to develop, implement, and administer a budget, prepare budget requests, and monitor expenditures for budgetary compliance
- Ability to compile data and prepare narrative and statistical correspondence, reports, and presentations
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IT Supervisor Resume Examples & Samples
- Leadership Skills: You will have to motivate employees, resolve conflicts and make hard decisions
- Time Management: Employees, customers and management will all demand your time. Ordering supplies, keeping facilities clean, reviewing and new policies and procedures, training and interacting with customers is required
- Math and Budgeting: You may be expected to maintain a budget or at least handle proper ordering of supplies and equipment
- Decision-Making Skills: As supervisor you will deal with employees, customers, management or vendors, you will have to make decisions that affect the company
- Speaking and Writing: A Supervisor will log in some desk time talking and writing. This might be one-on-one to a customer, giving a pep talk to employees, or working with management. You might be called upon to write reports or recommendations
- Customer Service Skills: How you interact with customers is crucial for operational success, employee morale and the health of your company. Great customer service skills will help you solve issues before they become problems, and help create employee and physician satisfaction
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IT Supervisor Resume Examples & Samples
- Perform supervisory functions, including but not limited to, making employment decisions regarding hiring, promoting, demoting and terminating, conducting performance appraisals and coaching and developing staff. Manage performance concerns and disciplinary action in accordance with established procedures
- Contribute to the development of strategies, operating plans, and performance measures/targets for a specific service area; leads the day to day delivery of related services and activities
- Work with business partners and/or IT leadership to develop project resource plans to meet staffing, space and equipment requirements
- Coordinates and distributes work, monitors workload and backlogs, and makes necessary adjustments. Ensures team members are aware of and adhere to the systems, procedures, methods, standards and controls
- Provides direction to staff on the more complex elements of the work to support the achievement of business objectives and desired work outcomes
- Develops and implements procedures, methods, standards and controls to support operational efficiency, monitor compliance, mitigate risks, and achieve team results
- Prepares budget recommendations for resources, manages the department budget and monitors expenses on an ongoing basis
- Assists on projects and may serve as Project Lead for implementing changes related to operational efficiency
- Stays current on information technology techniques and tools
- Vocational / Technical certification in computer operations or other technical field or equivalent work experience
- 5+ years of MVS, TSO, SDSF,CA7 and JCL experience
- 5+ years of direct computer operations experience
- 5+ years of supervisor or manager experience leading a team in a production environment
- Broad knowledge of critical batch processing and experience escalating critical issue to senior management
- Minimum of 2-4 years related work experience
- Demonstrated ability to provide work direction and lead others
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IT Supervisor External Resume Examples & Samples
- Four Year Degree in IT, MIS, Computer Science or related field or 3 years experience in supervisory or leadership role in information systems relating to project management
- Must be willing to work hours outside of typical work schedule as business needs warrant
- Experience with SQL Server or Oracle
