Collector Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the collector job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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A Herzog

Ashlynn

Herzog

98826 Abshire Knolls

Philadelphia

+1 (555) 509 9295

98826 Abshire Knolls

Philadelphia

Phone

p +1 (555) 509 9295

Experience Experience

Philadelphia, PA

Collector

Philadelphia, PA

Carroll LLC

Philadelphia, PA

Collector

Provide feedback to management concerning possible problems or areas of improvement
Prepare accounts for transfer to workout based on delinquency providing all the necessary documentation to the Workout department
Work with field office personnel and AR Management to identify process deficiencies and implement established best practices
Develops innovative resolutions to delinquency within established authority and guidelines and acts independently within established guidelines
Providing input and assisting with training of new employees
Performs such other duties as may be assigned by supervisor or Management
To work closely with the business facing members of the Collections Team to ensure effective management of queries / disputes to remove obstacles for payment

Boston, MA

Lead Collector

Boston, MA

Keeling, Collins and Harber

Boston, MA

Lead Collector

Maintaining debtors ageing according to policies and procedures
Reports on progress of trainees and personnel to manager during training period
Provides scheduled or on demand backup for Customer Service, answering phones and following up with patients and departments as necessary
Responsible for the identification and referral of stressed accounts during the monitoring
Responsible for managing the schedule, time keeping, and payroll if necessary
Conducts all training, including but not limited to new hire, refresher and compliance
Providing adhoc reporting as and when requested

present

Detroit, MI

Senior Collector

Detroit, MI

Leffler, Cummerata and Huels

present

Detroit, MI

Senior Collector

present

Maintain working relationships with Branch Managers, District Managers and Area Directors
Assist Management on various special projects including but not limited to working with the IT Department on program requests
Establish financial difficulties and assist account holders to manage their repayments
Knowledge of how to work correspondence and ensure it has been worked
Performs work that is varied and that may be somewhat difficult in character, but usually involves limited responsibility
65% Manage past due portfolio accounts according to established collection strategies. Document customer contact and correspondence regarding delay of payment
Perform collection activities on front end delinquent accounts up to recovery stage

Education Education

Bachelor’s Degree in Accuracy

University of California, Irvine

Bachelor’s Degree in Accuracy

Skills Skills

Basic typing ability, ability to multi-task, basic math skills, problem solving skills and communication skills
Ability and Knowledge of Basic Computer Skills
Basic accounting knowledge, able to tell difference between debit and credit
Demonstrate excellent communication skills (oral and written) basic math and strong problem solving and negotiations skills
Advanced Excel skills, and basic knowledge of Oracle or SAP desirable
Basic skills- able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Basic skills - able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accurately
Good knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Excellent written and interpersonal communication skills, including superior telephone skills with an emphasis on professionalism and customer service
Able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly, and transcribe accurately

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Ccb-mb-dialer Collector Resume Examples & Samples

Collect past due mortgage accounts
Negotiate payment arrangements
Offer suggestions/programs on how to meet their obligations, where appropriate
Advise of the possible consequences of not meeting the obligations
May also help develop restructuring plans to assist clients in resolving delinquency and avoiding foreclosure
At least six months of telephone customer contact experience preferred
Telephone customer contact experience preferred
Bilingual in Spanish is highly desirable
Complete knowledge of relevant federal regulations and/or the Fair Debt Collection Protection Act preferred
Good analytical, communication, and negotiating skills
Ability to work well on a team and focus on results; adaptable and flexible
High school diploma or GED preferred

Dialer Collector Resume Examples & Samples

Strong analytical skills and critical thinking to be used in financial counseling, evaluation and interpretation of complex informationDemonstrated strong organization and attention to detail skills
Good oral and written communication and problem solving skills
Ability to learn rules, regulations, laws and methods of collection and due diligence

Recovery Collector Resume Examples & Samples

Minimum 2 years experience in Loss Mitigation/Collections required; specifically in a multi-system collection environment and preferably with a background working real estate portfolio
Bankruptcy knowledge and experience a plus
Experience in short sales negotiations preferred
Understanding of FDCPA, consumer credit laws, financial analysis and bankruptcy knowledge preferred
Strong computer keyboard/typing skills are required

Collector, Collections Resume Examples & Samples

Understand and achieve the prescribe defined targets within role to effectively collect on delinquent account
Identify, assess, and mitigate risk to the bank through use of exemplary
Apply sound judgment with utilization of discretionary limits where applicable
Use of analytical thinking to evaluate root causes for arrears
Rehabilitate credit worthy customers/clients
Exemplary conflict management & resolution strategies to effectively
Exemplary persistence and tenacity to achieve productivity within each customer encounter
Lead/participate in project and team meetings interacting and collaborating with team member and other deparments as appropriate
Thorough in-depth customer/client service understanding from a collection perspective
Advanced analytical and problem solving skills
Post-secondary education an asset

Collector Resume Examples & Samples

Passionfor helping customers and good interpersonal skills
Must bea self starter with a high level of commitment and flexibility
Theideal candidate would be innovative, creative, proactive and tenacious
Careeroriented with a demonstrated ability to work independently and in a teamenvironment with enthusiasm
Strongcommunication, analytic and negotiation skills
Solidmultitasking and decision-making skills
Demonstrated flexibility to adapt to a constantly changing environment
Willingness to enroll in external courses and pursue continuous learning

Collector Resume Examples & Samples

Bilingual - Must be fluent in Spanish/English
Fluency in Spanish written communication
Ability to multi-task using various computer screens
Must be able to work independently and in teams
Self-motivated and results-oriented
Ability to handle multiple chat customers simultaneously
Previous Collection experience
Previous Call Center experience
Desire to resolve customer issues a must
Learn rapidly /understand concepts quickly

Collector Resume Examples & Samples

Passion for helping customers and good interpersonal skills
Must be a self starter with a high level of commitment and flexibility
The ideal candidate would be innovative, creative, proactive and tenacious
Career oriented with a demonstrated ability to work independently and in a team environment with enthusiasm
Strong communication, analytic and negotiation skills
Solid multitasking and decision-making skills

Collector, Collections Resume Examples & Samples

Conduct searches for related customer accounts on various Bank systems
Use sound judgment when applying procedures; changing block codes, credit revoking
And/or canceling
Formulate decisions on accounts for the appropriate course of action and
Document on the Bank’s Collection System
Attention to detail while documenting all call activity and conversations on
Respective system(s)
Lead/participate in project and team meetings/huddles, interacting and
Complete additional assignments as needed
Post-Secondary education in Business Administration or related discipline
2 to 5 years of related Lending or Collection experience
Knowledge of standard desktop applications used by the business unit - MS Excel and MS Word
Excellent knowledge of BMO systems and applications MECH/Pathways Connect, Office Connect, Optimizer, Web IR, O-live, Equifax & Trans-union, NCCS, CCAPS, TSYS and CACS
Knowledge of the Bankruptcy and Insolvency Act and related legislation
Excellent written and oral communication skills
Excellent investigation skills
Ability to multi-task in a fast-paced environment and meet deadlines

Dialer Collector Resume Examples & Samples

Call customers and receive calls from customers to work-out payment arrangements
Determine reasons for non-payment
Navigate and toggle amongst multiple computer programs. Document accounts
Quality and protecting the customers' privacy are paramount. Follow detailed quality procedures
Ability to complete repetitive tasks over a long duration of time
Ability to learn rules, regulations, laws and methods of collection, skip tracing and due diligence
Strong PC experience and typing skills preferred

Collector Resume Examples & Samples

College graduate with at least 1 year relevant working experience in banking or finance industry
Fluent in spoken English/Cantonese/Putonghua
Service oriented in handling accounts in the early stage of delinquency
Willing to work overtime/shift duty including overnight shift and holidays
Good typing and computer skills

Chargeback Collector Resume Examples & Samples

Contact accounts with prepared spreadsheets and evidence that is accurate and credible. Presentation of claims researched must be professional and should result in financial recovery of invalid claims
Finale approval of all claims is approved by the Claims Resolution Manager
Verify if customers shipping requirements are meet based on the retailer most current routing guide. Determine if the requirement can be achieved by our operational teams through alerting our warehouses of chargeback deductions that are not in line with the retailer's vendor routing guide
Research Chargebacks resulting from non-compliance with account's routing requirements as well as Chargebacks relating to terms of sale
Communicate with accounts and designated research contacts within our organization via telephone, e-mail, and direct personal contact to determine validity of chargeback
Collect on invalid Chargebacks (i.e. price discrepancies, traffic violations, excessive discounts, shortages, EDI related violations, etc.) by contacting account and providing backup documentation to prove why the charge is invalid
Occasionally negotiate pre established settlements with supervisory assistance
Provides, bills of lading, vendor agreements and purchase orders to collect invalid claims to the retailer's accounts payable, transportation and vendor compliance analyst. This communication includes verbal, written and back up documentation needed in order to collect and resolve chargeback deductions
Contacts internal warehouse, customer service and sales teams when claims are determined to be valid, this is necessary in order to have the Chargebacks authorized by signature
Experience in a distribution, credit or customer service environment (3-5 yrs combined)
Experience in collections
Experience in SAP, Excel and Microsoft Office Suites

Collector Resume Examples & Samples

3 years or more of Collection experience. Credit card collection a plus
Knowledge of applicable state and federal regulations-especially fair debt collection practices (FDCPA)
Bilingual English and Spanish required
High Scholl diploma required
Must be flexible with hours worked (Required to work 5 hours on Saturdays with a day off during the week....40 hour work week.)

Multi Stage Collector Resume Examples & Samples

Record all collection efforts via the collection system ensuring that all accounts are noted accurately
Stay in compliance with the Fifth Third Quality Assurance Desktop Procedure guidelines
Basic mathematical and analytical skills

Late Stage Collector Resume Examples & Samples

Contact delinquent customers to obtain payment commitments designed to resolve delinquency
Identify, evaluate, and resolve reasons for delinquency
Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable
Execute department strategy plan to collect delinquent accounts
Stay in compliance with the 53rd QA Desktop Procedure guidelines

Senior Collector Resume Examples & Samples

Oversee, assist and train collectors with their queue/work as needed
Maintain oversight of monthly reports to ensure compliance; seek assistance from Manager as needed
Monitor queue
Send delinquent notices to borrowers
Post payments and make adjustments/reversals to payments as needed
Develop payment plan to cure arrears
Maintain professional appearance and demeanor
Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices) and be capable of setting up and tracking bankruptcy cases and memorandum for both escrow and legal departments
Understand credit reporting and credit corrections (knowledge of E-Oscar filings is a plus)
Gather pertinent information to determine loss mitigation options that might be suitable for individual borrowers
Attend meetings and prepare follow-up as needed
Manage documents, files and electronic information in an organized, efficient and secure manner
Send loss mitigation packages to borrowers as needed or upon request
Assist Management on various special projects including but not limited to working with the IT Department on program requests
Ability to train new employees on the policies and procedures required to be a successful and productive collector

Collector Resume Examples & Samples

Call delinquent borrowers
Send requisite Demand and Acceleration letters in timely manner
Prepare waiver/dri/payment plan requests
Review collateral loan documents
Assist in monthly reports (Fannie, Freddie, PMI)
Understand bankruptcy 7, 11, & 13 filings (application of payments, filing POC and basic comprehension of notices)
Possess basic knowledge of CFBP rules and regulations with regard to collections and loss mitigation options
Bachelor’s degree (B.A.) from four year college or university
One to two years related experience and/or training; or equivalent combination and experience

Collector, Collections Resume Examples & Samples

Understand and achieve the prescribe defined targets within role to effectively collect on delinquent accounts
Identify, assess, and mitigate risk to the bank through use of exemplary negotiation techniques and professional conduct
Liaises with internal and external business partners (lawyers, agencies, property management companies)
Exemplary conflict management & resolution strategies to effectively manage control of situations
Lead/participate in project and team meetings interacting and collaborating with team members and other departments as appropriate

Recovery Collector Resume Examples & Samples

Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that may identify potential workout loans, re-ages, etc
Execute a plan to collect early delinquent accounts
Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions
Insures completion of all projects and/or additional assignments assigned to them using Amtrak, Mobius and/or Excel
Skip Trace accounts when applicable

Collector, Collections Resume Examples & Samples

Accountable for the management of National Repossession portfolio through the assignment of accounts
Understand, achieve or exceed prescribe defined targets within role to effectively resolve repossession portfolios to minimize loan loss
Effectively liaise with Collection centres in Calgary, Montreal, Toronto and external business partners through use of exemplary customer/client service
Apply exemplary persistence and tenacity to timely review and reporting of repossession costs and losses to the Line of Business and Director of Collections
Identify, assess, and mitigate risk to the bank through use of exemplary negotiation techniques
Negotiate and/or develop appropriate repayment plans within established timeframes
Attention to detail while documenting all collection activity and customer conversation on respective Bank Collection systems
Use sound judgment in the recommending the appropriate course of action in commencing legal action, write-off or abandonment of account(s)
Post-secondary education in Business Administration or related discipline
Minimum 2 - 5 years previous Collections or Lending experience
·Ability to prioritize and work under pressure
Excellent customer/client service skills
Strong interpersonal and team-working skills
Excellent communication skills in written, verbal and listening
Advanced analytical and negotiation skills
Strong knowledge of BMO system knowledge CACS, NCCS, Pathway Connect/MECH
Strong knowledge of word, excel, and internet usage
Working knowledge of consumer lending products
Knowledge of PPSA legislation and legal remedies an asset

Collector Resume Examples & Samples

May require overtime and schedule adjustments based on business need
Good verbal communication and negotiation skills
Proficient use of computer based programs in a fast paced environment

Mys Ctsm Jb Collector Resume Examples & Samples

To review customer payment histories by identifying delinquent accounts and follow efficiently the customer ageing balance
To handle customer dunning for a set of customers
To perform customer account reconciliation
Ensuring team targets set are met and overall departmental objectives are achieved

Collector Resume Examples & Samples

Demonstrate communication skill
Self motivated Collection or Telemarketing experience is benefit
Able to show courtesy and empathy in dealing with customers
Ability to work well individually or as a team member
Able to work during weekends

Collector Resume Examples & Samples

Initiate and document periodic review meetings
Continuous follow-up of statement of accounts, both internally and externally
Analyze and support resolution of disputes
Advice to the Treasury & Credit manager on payment terms and credit limits for (new) customers
Provide input on cash flow forecasting
Execute sales of receivables
Financial Acumen and skills
Ericsson wide knowledge & skills (other Functional Area)
Business Understanding
Ericsson Business process
Customer Insight
Fundamental leadership skills
A degree in Business Administration, Finance, Accounting, Economics or equivalent
Knowledgeable in Treasury and Credit management practices
Ability to communicate in the customer's preferred language, as well as an openness to and respect for other cultures
Primary country and city: Algeria (DZ) || Alger || Algiers || Consulting&SysInt IT; ProdMgt; R&D SalesStratMkt&ComMgt ServEng; SharedServ; Stud&YP Supply&Log

Collector Resume Examples & Samples

10 years of collection experience
Post-secondary degree/diploma in Business/Finance/Accounting is an asset
Knowledge of accounting and intermediate experience in the use of Excel for reporting
Understand the reconciliation process
Excellent collection and problem solving skills
Customer satisfaction skills
Understanding of computer processes to assist in system testing

Collector Resume Examples & Samples

4) Complete day–to–day work requirement and collections activities
5) Make recommendations to Collection Supervisor when actual requirements are insistent with collection policy / procedures including all changes unit’s collection efforts
6) Achieves performance / productivity targeted / standard ( Delinquency rate, Productivity Standard etc. )
7) Complete all special assignment within target date / time frame

Collector Resume Examples & Samples

Telephone contact on all past due accounts assigned or as requested by supervisor
Communicate and interpret problem situations with clients and supervisor personnel
Maintain a detailed diary of all communications
Evaluate and properly code the receivables system concerning disputes and deductions
Prepare and forward formal demands made against account debtors and prepare the account for third party authorization and action
High School education or equivalent
Above average communication skills
A working knowledge of PC applications and computer entry skills
Ability to deal with confidential material in a professional manner
Previous experience in a commercial collections environment
Demonstrated proficiency in communications
Demonstrated proficiency in computer input/entry and general proficiency in the use of general PC applications
Experience in accessing mainframe software
Proven record in handling high volume, confidential information

Dialer Collector Resume Examples & Samples

Place outbound calls to offer financial counseling
Request credit consent on applicable loans
Warm transfer customers to HUD approved vendor to receive financial counseling
Record/notate all that has transpired during the conversation for easy reference
Place appropriate coding on the system of record

Collector Resume Examples & Samples

1 - 2 years prior experience in Collections, Credit and/or Customer Service
Previous experience in a call centre an asset
Demonstrate excellent communication skills (oral and written), basic math and strong problem solving and negotiation skills
Courteous, considerate and professional telephone skills with the ability to handle difficulte/irate customers
Energetic, focused and detail oriented with the ability to work proactively as part of a team
Demonstrate ability to multi-task and prioritize work
Demonstrate ability to utilize PC applications and multiple account management systems
Adaptability to ever changing environment
Bilingual (French and English) a must
Must be currently meeting or exceeding all standards of performance and in current role a minimum of 6 months

Charge Off Collector Resume Examples & Samples

Assess, interpret, identify indicators and respond accordingly to data gathered from customers and other resources that may identify potential workout loans, deferments/re-ages, etc
Record all collection efforts via the collection system insuring that all accounts are called and noted accurately
Insures completion of all projects and/or additional assignments assigned to them
Minimum two-years customer service or collection experience required
Sales focus - ability to effectively negotiate

Collector Resume Examples & Samples

Monitor delinquent loans to identify, at the earliest opportunity, situations where alternatives to foreclosure, repossessions, bankruptcies, etc, exist to reduce the loss to 5/3 (deed in lieu of foreclosure, appropriate forbearance plans, loan refinance, re-ages)
Recommend additional actions with Management assistance on delinquent accounts
Conduct research and access credit bureau information, folders, bank statements, applications and third-party vendor services to assist in interpreting data and to perfect customer contact. Execute department strategy plan to collect delinquent accounts
Skip trace accounts when applicable
Successfully completes assigned projects using business-related applications such as ACE, CACS, Manual Crystal Reports and Excel lists
Review daily reports to identify job performance month to date and task completion
Mentor less experienced collectors
Strong sales focus - ability to effectively negotiate
Strong knowledge of the keyboard, personal computers, and various software packages
Working knowledge of collection processes and procedures

Collector, Collections Resume Examples & Samples

Models exemplary customer/client service focus techniques
Adhere to assigned portfolio to progressively contact delinquent customers
Direct investigation work including skip tracing, corporate/property searches, credit bureau reports
Previous experience in lending or collections
Solid knowledge of collection methods and processes i.e. listening, negotiation

Collector Resume Examples & Samples

Manage and document the daily collection activity of an assigned A/R portfolio
Handle special projects and assignments
Research account disputes and discrepancies; perform account reconciliation
Identify projected legal and write-off accounts within the assigned portfolio
Finalize outstanding balances through negotiation or by forwarding accounts to Strategic Collection
Analyze accounts and access credit risk
Maintain portfolio at Corporate Goal. No aged residual credits over 150 days
Communicate and service branch offices to address collection issues, billing disputes, process job order overrides and credit checks, and respond to inquiries
1+ years’ credit and collections background
Credit and collection related training
Microsoft Office experience with or aptitude to learn PeopleSoft, knowledge of 10 key and basic math
Customer service-oriented
Ability to handle multiple tasks, excellent written and verbal communication skills
Knowledge of bankruptcy and legal procedures

Recovery Collector Resume Examples & Samples

Applies policy and procedure accurately
Performs job duties with high degree of accuracy
Consistently follows compliance guidelines
Documents customer interactions for efficient resolution
Minimum one (1) year experience in a customer service environment
Ability to work as part of a team and interact effectively with others
Basic computer navigation skills
2 years’ experience in a customer service environment
Previous collections experience

Restructuring Collector Resume Examples & Samples

Mastered knowledge of bank products/and services. Through in-depth customer/client service understanding from a collection perspective. Well-developed communications skills both written and verbal. Strong attention to detail for accuracy. Advanced analytical and problem solving skills. Mastered knowledge of collection methods and processes. Ability to work within a team environment. Excellent computer skills in Microsoft office applications. Post secondary education
The hours of operation for this position are flexible based on the clients call back needs but generally Monday to Saturday , normal business operating hours
BMO Financial Group thanks all applicants. We advise that only those who qualify for an interview will be contacted
We are committed to an equitable workplace and a diverse workforce

Collector Resume Examples & Samples

Responsible to follow all company and departmental policies and procedures
Adherence to all regulatory compliance requirements
Utilize collection systems effectively to perform collection activities
Negotiate payment arrangements on all past due accounts using loss mitigation tools when applicable
May support an expansive array of products/services
Use advanced negotiation skills to resolve escalated calls
Negotiate and secure payment arrangements while educating customers of various payment options
When applicable, responsible to escalate problem accounts with a recommended course of action
Responsible to accurately update collection records in a timely manner
Act as a resource for Collections Management by assuming other duties as assigned
Demonstrates technical/administrative expertise
1 - 2 years experience in Collections, Credit and/or Customer Service
Previous experience in the call center industry an asset
Demonstrate excellent communication skills (oral and written) basic math and strong problem solving and negotiations skills
Courteous, considerate and professional telephone skills and the ability to handle difficult/irate customers
Bilingual (French and English) required
Evening shift is a requirement. Monday-Thursday 1:30pm-10pm, working every other Saturday, shifts are 8am-2pm

Junior Collector Resume Examples & Samples

Make outbound collection calls and send follow up emails to delinquent clients to reduce AR balance
Answer inbound calls to the Collections queue
Contact soon-to-expire and expired credit card clients to obtain valid credit card information
Update and process credit card charges as needed
Work with clients to set up payment plans
Document collection efforts in Salesforce and internal database and reports
Reconcile failed credit card and collection reports
Work closely with the Account Management, Sales Operations, and Collections team
Resolve internal/external customer inquiries in a timely manner

Late Stage Collector Resume Examples & Samples

Minimum one year of clerical experience within the legal or collections field
Knowledge of Fair Debt Collections Practices Act
Strong focus on time management and ability to handle multiple job functions

Senior Collector Resume Examples & Samples

Responsible for the collection activities for NASDAQ and related subsidiaries customer account balances
Process periodic aging reports to maintain focus of problematic and frequently delinquent customers
Responsible for maintaining a clean aging free of small balance debit items
Responsible for resolution of credit items within the AR subsidiary ledger and for processing refunds related to NASDAQ and subsidiaries
Assist with the generation of dunning notices and statements of account to provide correct customer contacts sufficient information to expedite payments
Respond to customer inquiries though online access, email, telephone, fax CRM , written requests and document such activities in each customer’s A/R correspondence record as needed for future reference
Prepare accounts receivable adjustment requests for write-offs, transfers of items between customer accounts, and refunds (including AP paperwork)
Prepare periodic and ad hoc reports for senior management as necessary
Maintain open line of communications with NASDAQ product services departments and other internal departments on major customer issues or requests for service termination if additional intervention is necessary
Ensure timely and accurate receipt processing on specific delinquent accounts. Follow-up to closure on all suspended or incorrect deposits, missing documentation or errors causes by NASDAQ staff or by depository bank as identified via customer or internal identification
Maintain historical records (collection notes/files) on customer/subscriber accounts
Provides internal and external customer service on all issues related to customer payments and deposit activities
Responsible for doing research and analysis including account reconciliation's to resolve customer inquiries and disputes
Provides backup support to NASDAQ Customer Response Team (CRT) (inbound call center)
Responsible for communication with outside collection agency, as required
Identify and resolve, or work with appropriate area to resolve, any inconsistent or incorrect billing contact/address information, as necessary
Initiate telephone calls or emails to proper customer contacts on outstanding balances
Reviews and resolves any inconsistent or deposit data as necessary (research on cash receipts/application)
Researches and resolves with Accounts Payable and issues pertaining to returned checks stemming from the billing and collections area
Identify, resolve, update or work with appropriate area to resolve, any inconsistent or incorrect billing contact/address information for invoicing and dunning letter purposes
Work with billing area, subscriber services, and other support areas within the company to research and resolve billing disputes so that customer payments can be expedited
Responsible for returned mail and filing within the billing and collections area
Filing and copying as required
Other Duties and special projects as assigned
Bachelor’s degree in Accounting, Finance or Business is required
Five or more years of related work experience in similar automated billing/collection system environment which includes customer service experience. College degree/coursework may count towards part of experience requirement
Excellent verbal communication and customer service skills
Strong analytical problem solving skill essential
Must be detail oriented, possess ability to multi-task and be able to prioritize effectively
Proficiency with personal computers, Microsoft Office email system, MS Word, and MS Excel

Debt Collector Resume Examples & Samples

Perform collection efforts by telephone, letters and personal contacts with customers at businesses or residence
Handle collections of all consumer installments, charge offs and commercial loan accounts
Maintain files and initiate follow up calls
Turn accounts over to collections agency or attorneys
Work out payment plans to help get past due accounts current
Provide quality customer service to banks clientele
1-2 years of banking industry collections experience

Collector, Collections Resume Examples & Samples

And outbound calls
Arrangements within established risk policy
Accounts for further action
Exemplary in the complete call resolution process
Control of situations
Participate in team meetings interacting and collaborating with team
Members

Collector, Collections Resume Examples & Samples

Excellent interpersonal, team-working, negotiation, telephone and communication skills
BMO product knowledge
BMO Systems (CACS, TSYS, NCCS, Pathways Connect/MECH, MDIF) and product knowledge will be considered and asset
Bilingual (English and French) an asset

Collector Resume Examples & Samples

Excellent interpersonal skills, team player
Results oriented; always looking for win-win solutions
Proactive, self-starter with strong organizational and analytical skills
Ability to successfully manage multiple tasks and priorities, as well as cultivate long-term relationships at all levels of customer organization
Proven track record of reducing past due receivables and improving other receivables metrics along with knowledge of accounts receivables techniques and procedures
Receivables and credit management experience
Good analytical skills and ability to understand complex/unarranged data
Experience driving business solutions through influence and collaboration in a global, matrix organization
Ability to work independently. Ability to analyze data and make recommendations

Workout Specialist / Late Stage Collector Resume Examples & Samples

Proactively manage all contracts referred to the Workout Team through customer and dealer interactions in the effort of securing all obligations due CFS
Track and monitor all equipment returns to ensure proper recovery amounts and applicable documentation is prepared and sent to the appropriate parties
Partner with internal parties (collections, re-marketing, etc) to improve process efficiency and ensure all relevant information is available and reaches the applicable parties
Education Required: Requires a bachelor's degree in a related area or equivalent work experience
Excellent organizational skills; ability to breakdown complex issues into manageable activities
Strong command of Infolease application is preferred

Late Stage Collector Resume Examples & Samples

Record all collection efforts via the collection system
Acts as a liaison between the bank and its Affiliates, ensuring that policy and procedures are followed
Skip tracing abilities

Senior Collector Resume Examples & Samples

1+ years of customer service or collections experience
Must be sensitive to the nature of a distressed customer situation and show dignity and respect
Previous experience within Collections Services or other Customer Contact areas

Collector, Collections Resume Examples & Samples

Working understanding of Consumer Collections and relevant function areas, including regulatory and consumer guidelines
Understand and achieve the prescribe defined targets within the role to effectively resolve delinquent accounts
Resolve all incoming customer/client calls, both internal and external queries
Use sound judgment and exemplary negotiation skills to approve CCS/OPD settlements
Attention to detail while documenting all call activity and conversations on respective systems
Lead/participate in project and team meetings with other departments as appropriate
Strong BMO Product Knowledge
Keen analytical skills, attention to detail and ability to work independently
Proven ability to work effectively with high volumes, in a fast paced environment
Advanced PC and Microsoft Office skills (Word, Excel, Access)
Highly collaborative work style
Ability to work and make decisions independently within set policy and procedural guidelines
Ability to maintain strict confidentiality and discretion
Bachelor’s degree preferred, or 1-3 years of Collections experience in lieu of degree
Minimum of 2 years of experience in specific area of collections
Financial Acumen
Influence
Process management

Collector Resume Examples & Samples

Computer skills - Ability to navigate multiple computer programs simultaneously
The ability to communicate clearly and effectively
Must be flexible and have the ability to shift priorities
Must exhibit strong drive for results and success
Collections experience
Negotiation experience and the ability to arrive at agreements diplomatically
Mortgage industry experience

Collector Resume Examples & Samples

Analyzes and determines which billing procedure should be followed, based upon the type of financial class, e.g., contracts, private insurance carrier, RMG’s, HMO, government programs, Federal/State/Local, Self-Pay accounts in conjunction with type of billing: transplants, grants, trauma and indigent programs, OTA’s, MSP billing, Medicare or any combination for the Consolidated Billing Office (CBO)
Analyzes the information submitted by the various departments for billing and the appropriate documentation required for processing a claim form whether submitted hard copy or electronically
Obtains and reviews the medical record or on-line reports for additional documentation to be attached to hardcopy claim forms. Submits completed claim forms to appropriate carriers with all required supplemental documentation
Submits necessary adjustments using the correct debit or credit transaction in order to correct account balance and/or claim totals prior to submission
Review and correct claim errors identified in front-end claim editor
2 Years of experience. Medical services collections and computerized billing systems such as IDX
Working knowledge of laws governing collections efforts, insurance and medical terminology, and reimbursement procedures

Dispute Collector Resume Examples & Samples

Contact delinquent customers to obtain payment commitments
Complete the update of customers' demographical data (address, telephone numbers, place of employment)
Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts
Record all collection efforts via the collection system ensuring that all accounts are called and noted accurately
Processes tickets for physical check payments, payoffs, re-ages and other demographic information
Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate
Reviews daily reports to identify job performance and tasks
Ensures completion of all projects and/or additional assignments assigned to them
Minimum one-year customer service or collection experience

Senior Collector Resume Examples & Samples

Perform collection activities on front end delinquent accounts up to recovery stage
Handle appropriate follow-up and reconciliation of customer problem accounts
Maintain Customer file folders in an orderly fashion (Includes filing of documents)
Maintain working relationships with Solicitors, Real Estate Agents, Appraisers and Broker
Maintain working relationships with Branch Managers, District Managers and Area Directors
Order Appraisals
Conduct Property reviews for vacant abandoned, etc.,
Review and commence litigation procedures on problem accounts
When applicable, notify Manager of problem accounts with a recommended course of action
Respond to a variety of telephone inquiries and educate customers in order to negotiate and secure payment arrangements
Data Entry for Bankruptcy, Consumer Proposals and working with a Third Party Vendor
Utilize Collection systems to perform collection activities
Promote and maintain a professional work environment within the collection operation at all times
High School Diploma, undergraduate degree or college diploma or equivalent work experience
Strong verbal and written communication skills both in English and in French
Courteous, considerate professional telephone skills with the ability to handle difficult/irate customer
Problem Solving/Analytical Skills Sound analytical skills and decision-making skills are required to evaluate and resolve complex problems
Ability to identify and recommend opportunities for improvements
Minimum two years directly related work experience in
Exceptional negotiating skills and the ability to influence others,
Strong proven problem solving and negotiations skills
Results orientated and self-motivated
Multi-task and prioritize work
Sound skills in motivating and developing peers for attainment of goals while operating within all Company guidelines
Office Equipment/Machines Familiarity with all mainframe systems (CACS, Maestro). Sound PC skills are required including knowledge of Windows, Word, Excel and Access
Able to work flexible hours and work overtime as needed
Able to function in a fast-paced environment
Able to work independently and exercise good judgment
Knowledge of Federal and Provincial Laws
Understand Collection, Bankruptcy Laws
Knowledge of Small Claims Court procedures and Credit Counseling
Ability to work in a time sensitive, high volume environment Accountability
Maintain positive customer relationships
Meet assigned performance plan objectives
Comply with company policy and regulatory requirements
Use, maintain, and protect the resource materials available within the company
Exercise accurate collection decisions/recommendations under prescribed guidelines
Minimize Losses

Collector Resume Examples & Samples

Prepare and maintain various reports
Maintain an accurate aging report
Maintain up-to-date records in system
Collection and allocation of payments
Reconciliation of accounts
Monitor client account details for non-payments, delayed payments and other irregularities
Follow established procedures for processing credit applications, adjustments, checks, etc

Collector Resume Examples & Samples

Provide input on accounts receivable process improvements and assisting in their implementation
Prepares Ad Hoc financial reports for management to use in the evaluation of accounts receivable performance
Participates in teleconferences covering a wide range of topics that enables the NBC to effectively collect account receivables
Assist Lead Collector with training of newly hired associates and re-education of collection teams as necessary
Acts as an information resource for hard to collect accounts and a “grey area” subject expert

Junior Collector Resume Examples & Samples

Make initial contact with clients who have a 30 day outstanding balance; make outbound collection calls and send follow up emails to reduce AR balance
Answer inbound calls to the Collections queue phone line
Update and process credit card payments
Resolve internal/external inquiries and issues in a timely manner
Work closely with the Account Management, Sales Operations, and Accounting team
Maintain workload pace and meet weekly/monthly collection goals
Provide weekly status updates to Collection manager

MYS Ctsm Jb-collector Resume Examples & Samples

To monitor credit control and collection activities
To follow credit and collection company procedures
To contact and deal with delinquent customers

Senior Collector Resume Examples & Samples

Excellent communication and problem-solving skills
Two years of Experience desired
Solid understanding of the Inbound Call Center desired
Proven ability to meet and exceed productivity and quality monitoring goals
Must be a Team player
Ability to seek solutions for customers in a fast-paced environment

Collector Resume Examples & Samples

Responsible for the daily follow up and collection activity of approx. 1,000 customer accounts: Maintenance, Open Order, New Equipment and Modernization accounts for the San Francisco GBO
Prepare 571 and Legal/Collection packages – prepare, get signatures, send into NAA, and follow up that documents are processed
Filing liens with NCS
Follow up and perform collection activities for NE and Mod retention
Sending statements
Account reconciliations – both internal and external customer
Calling customers regarding collection issues
Keeping collection related information current in our systems - phone numbers, fax numbers, and email addresses to update JDE with email address/fax # for e-statements
Make copies of OO invoices to send to customer (invoice, time ticket, and/or proposal only) for collection purposes
Directing customers on how to make credit card payments

Ccb-mb-recovery Collector Resume Examples & Samples

Make contact with customers, brokers, title companies, outside collection agencies and attorneys by telephone to establish a mutual agreement to bring charged off real estate loans to resolution based on liquidity and available assets
Utilize negotiation skills to obtain payoff, settlements, short sale, and refinance of customer's home equity loan. May involve contact with investors for purchase of note
Review and analyze customer credit bureaus, property evaluations, contact credit, employment, and references or utilize skip trace procedures to increase customer contact
Determine the feasibility of potential legal action based on located assets, employment status with an understanding of state restrictions
Answer inbound calls on charge-off accounts and determine necessary actions
Perform account reviews and audits to ensure compliance with internal control requirements. Manage controls in compliance with internal, investor, and PMI requirements with regard to workout negotiations and approvals
Minimum 2 years experience in Loss Mitigation/Collections preferred; specifically in a multi-system collection environment and preferably with a background working real estate portfolio
Previous back-end collections or recovery experience a plus
Proven problem solving, decision-making, negotiation and analytical skills
Ability to work independently and resolve complex issues in a fast paced high-pressure performance environment while consistently meeting strict deadlines
Excellent verbal and written communication and organizational skills
In-depth knowledge of mortgage loan servicing procedures
Multi-State loan service experience preferred
High school diploma or GED; College preferred
Proven ability to multi-task and strong organizational skills is preferred

Collector Resume Examples & Samples

Strong attention to detail with corresponding ability to follow a problem through to resolution
Highly reliable with good time management skills
Ability to work with and influence external and internal clients
Two years of experience in collections or an escalated calls environment preferred
Strong business user of Excel, Access and Outlook
Recovery experience preferred

Collector Resume Examples & Samples

Two years of experience in a high volume organization with strong customer service background required, hospital or health care setting preferred
Knowledge of collection techniques
Excellent customer service skills and telephone etiquette
Problem solving skills essential
Insurance knowledge and communication with payers
Computer literacy, including proficiency in MS Word, Excel and some knowledge of Access (preferred)
Knowledge of basic office equipment
Ability to establish work priorities and prioritize needs to meet required timelines
Analytical and problem-solving skills
10 Key by touch and ability to type 45 wpm
Basic math calculation skills
Understanding of hospital reimbursement methodologies, including DRGs, APGs and standard payment methodology: PREFERRED
Knowledge of ICD-9, CPT-4 and HCPC’s coding systems – PREFERRED
Working knowledge of Medicare, Medicaid and all other third party payment methods: PREFERRED
Understanding of contract payer policies and procedures – PREFERRED
Ability to interpret Managed Care Contracts – PREFERRED
Bilingual English/Spanish – PREFERRED

DDA Collector M-F Resume Examples & Samples

Basic knowledge of financial products to include checking accounts, credit cards and loans
Eligible to manage or perform loan origination or servicing functions under Mortgage Investor or government agency guideline requirements
College degree, or prior collections experience and familiarity with computerized tracking systems

Collector Resume Examples & Samples

1+ year of Accounts Receivable / Billing / Collections experience
Associate's Degree in Accounting or related field
General knowledge of Accounting principles and understanding of Collection practices
Microsoft Office/Suite proficient (Access, Excel, Word, etc.)
Bachelor's Degree in Accounting and/or Business

Recovery Collector Resume Examples & Samples

2+ years of collection/customer service experience
Negotiation skills and experience working charged off accounts to resolution preferred
Knowledge of RMS recovery system, ChexSystems, TSYS, SHAW, Branch Connections, The Work Number, Metronet, Accurrint, Experian, Trans Union, e-Oscar, Mircrosoft Word, Excel, Access and Power Point

Senior Collector Resume Examples & Samples

In addition, the account base consists primarily of smaller volume accounts with the possibility of larger volume accounts that require specific handling and/or maintenance
Issues from this customer base must be identified, defined, resolved and collected within the preset specified terms
Accounts receivable maintenance must be performed in a timely fashion on an ongoing basis

OTC Collector Resume Examples & Samples

At least 1 year of experience in AR
At least 1 year of experience in Credit Analysis
At least 1 year of experience in Collections, Disputes, WO, and Costurmer Service
Basic English (verbal and written communications)
Knowledge regarding Order Entry
Skills at Microsoft Office skills (word, excel, etc)
Technical Diploma or Advanced University Student

Collector Resume Examples & Samples

Ability to use a personal computer and related software applications including Microsoft Office
Ability to use Episys proficiently
Experience in collection procedures and related laws and regulations
Experience in loan contract terms and basic understanding of the
Bankruptcy Laws
Financial institution experience with an understanding of deposit
Programs, account ownership and casualty insurance
Experience using Evolve preferred
HELOC Collections Experience
Bilingual skills preferred

Collector Resume Examples & Samples

Interact with students, parents and other authorized parties to attempt to resolve past due tuition and fee accounts
Analyze past due accounts in terms of finding resolution mutually beneficial to the student and the university
Update and maintain contact information enabling the university to stay in communication with student
Follow up to ensure students pay their past due balances, or take steps that will result in payment or other resolution of them
Recommend or carry out payment enforcement measures, such as denial or cancellation of the student’s registration, denial of other student services, or assignment of the account to a collection agency
Keep complete, accurate records of all events and data relating to implementation of above functions

Collector Junior Resume Examples & Samples

Accounting & Reporting Skills
Ericsson-wide knowledge & skills (from other Functional Areas)
Ericsson Business Process Knowledge
Delivering Results & Meeting Customer Expectations
Leading & Supervising
Working with People
Preferred Qualifications & Experience Requirements
A degree in Business Administration or the equivalent experience

Workout Specialist / Late-stage Collector Resume Examples & Samples

Minimize CFS’ Risk by developing, approving or obtaining proper approval for all settlements, payment plans or restructures being offered to the customer to cure past due obligations
Actively engage external Dealer Partners to create solutions on mitigating exposure Risk for both parties in a customer default scenario
Ensure the proper cash application for all monies received on contracts assigned to their portfolio
Timely preparation and distribution of all required documentation (S of A, R2, Releases, Proof of Claims, etc). Ensure all paperwork is properly filed within applicable statutes
Develop and/or modify operating instructions as it relates to the process of sending accounts to legal
Other projects as described
Experience Required: 3-5 Years of Workout or Advanced Collections experience
Accounting aptitude, problem solving skills, and Customer oriented
Excellent communication skills, able to “flex” style to target audience

Msrdp Medial Collector Resume Examples & Samples

Performs payment validation by utilizing internal and/or external resources to ensure proper reimbursement
Reviews, research and appeal partially denied claims for reconsideration
Responsible for contacting patients to gain additional information required to resolve an outstanding insurance balance
Functions as resource person for departmental personnel to answer questions and assists with problem resolution

Collector Resume Examples & Samples

Unclaimed credits must be resolved on a monthly basis with the ability to achieve goals and deadlines
Research accounts with the ability to skip trace and reconcile ledgers
Researching and collapsing all credits
Resolving Refund checks that have been Returned, Voided or are Outstanding
Minimum one year AR reconciliation experience in a B2B environment with the ability to research and skip trace
Previous Accounting experience preferred

Collector Resume Examples & Samples

2-4 years of Collections or directly related experience preferred
Bilingual (French & English) preferred
Good oral, written and communication skills are a must including, influencing and persuasiveness
Ability to work independently in a fast paced environment
Ability to type a minimum of 35 wpm
Proficient in Oracle a plus
Knowledge of collection techniques, numeric and math skills
Knowledge of Word and Excel and Outlook

Lead Collector Resume Examples & Samples

Assist the Supervisor with constructing an effective credit control management structure
Assist the Supervisor with the day to day operations of the Credit Control department
Responsible for the effective monitoring and management of customer profiles
Responsible for the identification and referral of stressed accounts during the monitoring
Responsible for the identification and referral of accounts for write-off in accordance with policy
Responsible for the maintenance and adherence to Credit Control policies and procedures
Responsible for all other monthly and quarterly reporting obligations as defined by the Supervisor and Credit Manager
Recommend alternative collection techniques and strategies to effectively minimise and control collection arrears
Develop a thorough understanding of the legal process for judgment debts
Liaise with third party collectors to ensure timely escalation of collection procedures
Maintain collections & hand-over procedures efficiently & accurately
To ensure all pre-legal collection process adhere to the various credit/consumer protection laws
Liaise with attorneys & or collection agencies to ensure maximum return on outsourced/handed-over accounts
Liaise with the credit bureau/s
Ensure that recoveries are identified correctly & accurately & recorded in the accounting package accordingly
Ensure timeous & accurate handling of deceased & liquidated estates
To assist with ad-hoc tasks and projects as and when the need arises
Ensure debtors book is sorted according to aging and value highest to lowest
Calculate how many accounts need to be worked daily in order to achieve monthly targets
Responds to escalated telephone/e-mail inquiries and assists in solving queries related to the customer’s accounts
Explain how to read accounts quickly, accurately and efficiently
Cash flow forecasting on a weekly basis
Working according to age analysis to ensure that all the old items are sorted out first
Explain the risk accounts to supervisor weekly
Provide accurate advice on invoice queries
Submit daily/weekly/monthly reports as and when required by business in accordance with areas of responsibility
Ensure Offsetting done daily
Ensure Reinstatements are done daily
Develop and up skill the credit management capability within the practice
Maintain telephone calls in accordance with KPI’s set
Ensure budgeted targets as set by business on bad debt provision is met
Make sure that all unallocated / credit balances on Pre-Legal age analysis are investigated and cleared weekly
Meet cash & debtor day targets set by the Manager
Providing adhoc reporting as and when requested
Provide monthly reports, updates to Credit Manager as required
Review missed/unanswered telephone calls
Minimum 7 years’ experience in Credit Control Environment
Strong working knowledge of the Credit Control industry
Previous experience in consumer and commercial industry
Pre-Legal Cash Collection Experience Essential

Collector Resume Examples & Samples

Manages assigned portfolio of delinquent accounts through relationship building and the ability to innovatively problem solve collection activities, billing disputes, and payment options. Manage account resolution to resolve debts in the manner most beneficial to customer and company needs. This is done by initiating and/or receiving collection calls using multiple communication methods (oral and written.)
Works closely with Commercial Account Managers regarding collection results/problems and assisting with price reductions and conversions. Participates in conference calls with sales team, customers and management
Record status of collection efforts into appropriate systems relating to any pertinent collection activity or customer contact
Review monthly invoices prepared by billing department for accuracy and troubleshoot billing issues/discrepancies tax issues, misapplied payments, etc
Perform various administrative functions for assigned accounts, such as recording address changes, processing Discos’, refund requests, etc
May assist with new hire on boarding
Uses several Tyco systems to perform collections, customer service, and reporting accurately
Knowledge and ability for skip-tracing
Must have strong customer service skills. Knowledge of principles and processes for providing customer and personal

Collector Resume Examples & Samples

Positive Attitude: Consistently demonstrate optimism and reflect friendly and helpful tone to customers over the phone
Attention to Detail: Ensure all deadlines are made and submit error-free documents
Accountability: Own all interactions from start to finish and assume responsibility for all communication
Communication: Display ability to discuss accounts effectively with clients and teammates
Confidence: Work independently to prioritize work and make independent decisions, recognizing their impact to U.S. Bank and its clients, within assigned portfolio

Collector Resume Examples & Samples

Manage your own portfolio of accounts
Work with the global team innovating new processes, strategies, and procedures
Build relationships through recurring contact with accounts
Work cross-departmentally to maximize realized revenue for the company
Establish corporate contacts and liaisons
Utilize various collections’ tools such as Oracle, Salesforce, and other web-based platforms
Minimum one year collections, travel industry or sales experience preferred
Ambitious, goal oriented attitude
Proactive individual who works with minimal direction
Must be able to speak and write fluently in English
Working knowledge of basic programs including Excel, Word, Outlook, and Internet Explorer
Detail-oriented, organized, efficient and ability to multi-task
Exceptional analytical and problem-solving skills
Dependable, flexible, and ability to work in a fast paced, ever changing environment
Outstanding Negotiation skills

Collector Resume Examples & Samples

Experience collecting for high volume AR portfolios (just over 2,000 invoices on the monthly Trial Balance)
Driven to perform well in fast-paced environment
Process-oriented
Able to stay focused on achieving targets, whether working independently or in partnership with colleagues
Professionally conscientious (personal presentation, communication skills, comportment)
Processing checks that come into the local office
Holding collection meetings with reps 2 times a month
Prepare data for monthly Regional collection meeting
Managing the A/R reserve list to collect all possible balances
Document all collection activity, notes, in JDE AR notes

Senior Collector Resume Examples & Samples

Associate's Degree in Accounting or Business
4 years of Collections experience
Experienced in using computerized accounting systems
2 years of work experience in collections

Collector Resume Examples & Samples

Must be comfortable securing, handling and transporting large sums of currency
High School diploma or GED, one year related experience and/or training preferred
Be 21 years of age
Maintain an Illinois Driver’s License. (No DUI’s)
Basic math skills including addition and subtraction

Late Stage Bad Debt Collector Resume Examples & Samples

Solve Late Stage delinquency accounts
Via phone and e-mail, proactive invoice collections
Code and update comments on all accounts
Complete monthly reconciliations of accounts
Complete reporting assigned
Independent negotiation of settlement (up to discount percentage allowed by client) and/or payment plan (up to time-limit allowed by client), minimizing client’s losses
Appropriately escalate non-paying accounts
Research account history as needed
Complete trackers and reporting as required
Monthly meetings with Operations and client
Assist with ad hoc requests from the client and/or Genpact
Goal oriented: achieves own goals while supporting team goals
Persistence in overcoming objections
Ability to creatively resolve problems
Manages difficult or emotional customer situations
Speaks clearly and persuasively in positive or negative situations
Good analytical skill
Exhibits sound and accurate judgment
Good knowledge of MS Word, Excel, Outlook
Knowledge of Accounts Receivable
Basic knowledge of concepts of debits and credits
Excellent Written and Verbal Communication Skills
Ability to Multi-task
Knowledge of State and Federal Collection Laws is a plus, but not required
Great Problem Solving skills
A High School degree or equivalent
3 years’ experience in 3rd Party collections or Late Stage collections

Collector Resume Examples & Samples

Make pro-active and collection calls, send reminder emails to hotels regarding unpaid invoices
Analyze, understand and avoid reasons why hotels do not pay
Communicate with hotels in various countries as required and bring new and innovative ideas how to collect unpaid invoices while maintaining a great business relationship
Effectively cooperate with Market Managers in order to establish a strong Expedia Inc. Team
Follow up with hotels on a recurring basis, building relationships
Be proactive in increasing the number of accounts that pay by Direct Debit, where available
Utilize various applications and tools such as SalesForce, and the Microsoft Suite of products
Ability to work well with other departments including Cash Application, Supplier Relations, Invoicing, and Lodging Market Management
Meet departmental expectations/deadlines including call/email volumes, response SLAs, and collections targets
Must be fluent in the required language (Spanish) and able to speak English
Excellent problem-solving, analytical and mathematical skills
Positive attitude, goal-oriented, and ability to work with minimal supervision
Dependable, flexible, and ability to work in a fast paced, changing environment
Ability to handle potentially volatile situations

Collector Resume Examples & Samples

Two (2) years of ADT experience with basic knowledge of CMC/ASC/NSC computer applications
One (1) year of resolving escalated customer concerns is strongly preferred
Must have five (5) years of call center experience, previous service, collections and or/sales experience preferred
Advanced PC Experience with the ability to successfully demonstrate Microsoft Office skills: Excel and Word; Access is preferred
Typing skills at minimally 35 words or more
Strong negotiation, problem solving skills and outstanding oral communication skills are a must
Must have performed successfully as an ADT CMC, ASC or NSC Specialist
Must have strong organizational skills and be detail oriented
Must keep assertiveness and empathy in balance when negotiating
Must have successfully demonstrated strong customer focus skills and successfully demonstrated the ability to handle customer complaints with tact and diplomacy
Must be able to effectively turn customer objections into resolution and build customer loyalty selling the value of ADT’s services to create customers for life
Must be knowledgeable in basic security system components to effectively assist the customer with their questions/concerns
Has successfully demonstrated ability to perform multiple tasks simultaneously in a high volume department

Collector Resume Examples & Samples

Initiate outbound calls to correct credit card payment errors, determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed
Interface with SSO on billing service related issues
PC experience and/or the ability to learn basic functions

Collector Resume Examples & Samples

Collect money from debtors amicably
Make and receive calls in a call centre environment
Negotiate with the debtors to make repayment arrangement
Administrative duties related to the position
To maximise service fee recovery and paid debts
Must be able to communicate effectively with other internal departments
Must have excellent telephone manner
Excellent spoken and written French
The ability to work flexible shifts including UK Bank Holidays and Saturdays
Must be able to work in a target orientated environment

Collector Resume Examples & Samples

Assist third party collectors with daily requests of contracts, invoices and statements
Visit third party collectors to sort out customer queries, closing of books and hand over of new outsourced bad debt written off books
Ensure bad debt recoveries are processed and offsetting is done daily
Investigate and clear off credit balances on 3rd party collector’s book daily
Ensure timeous & accurate handling of deceased, sequestrated, liquidated estates, Debt Review and Business Rescue customers
Liaise with the Credit Bureau on a weekly basis regarding tracing, default listing of customers and update client payment profile
Ensure that Media Complaints and Credit Bureau disputes are resolved
Send out Final demands for default listing to customers daily
Maintain and update customer profile with notes regarding bad debt recoveries and credit bureau entries
Maintain customer rehabilitation and reinstatement processes
Maintain collections & hand-over procedures to lawyers and 3rd party collectors efficiently & accurately
Provide Paid up letters to Customers
Liaise with attorneys and or collection agencies to ensure maximum return on outsourced / handed-over accounts are met
Provide instructions on litigation matters to Attorneys
Ensure that all 3rd party collectors’ invoices for payment are correct and balances with the bank statement as per their remittance advises
Ensure that recoveries are identified correctly, accurately and recorded on the system
Ensure that email queries are followed up and completed daily
Maintaining debtors ageing according to policies and procedures
Attend Debtors Credit Review meetings
Ensure that all transactions requests have the relevant documentation attached per policy
Ensure monthly processing deadlines are met as required
Any other duties as delegated from time to time by the Manager or any other person designated in their absence
Hold meetings to discuss progress against performance of KPI’S
Minimum 3 years’ experience in Credit Control Environment
Strong Admin and Query Orientated Back Ground
3rd Party and Lawyer Collection Experience
Credit Bureau experience
Legal Experience

Collector Resume Examples & Samples

This successful candidate will be responsible for the collection of unpaid consumer debt or 3rd party merchant receivables in a call centre environment. The accounts are collected in compliance with all applicable regulations and internal performance standards in order to meet or exceed the monthly goal objectives of a personal and/or departmental budget
Contacts the proper party (manually or via automatic dialling system), describes the debt and solicits payment arrangements for the account in compliance with applicable regulations and established policy and procedures
Expected to deal with both inbound and outbound calls
Establishes rapport in order to overcome objections and negotiate payment of the debt
Documents all discussions and actions in the collections system or database. Confirms payment arrangements and finalizes call. May work on special projects as assigned

Collector Resume Examples & Samples

Must be willing to work non-standard hours or shift as required
Management of Risk Stays informed of all policies, procedures and approved collection practices
Adheres to all Compliance standards in accordance with HSBC
Completes all Web-Based Training requirements
Six months collection experience preferred
Basic keyboard skills Bilingualism (French/English)
Third language preferred

Collector Resume Examples & Samples

Communicates with customers by telephone or electronically to determine reason for overdue payment
Reviewing terms of sales, service, or credit contracts with customers
Records information about financial status of customer and status of collection efforts
Sorts and files correspondence. Receives/Posts payment amounts paid to customer accounts
Collects customer outstanding balances both verbally & written
Analyze and determine if erroneous Invoice Disputes are valid or not
Prepare paperwork with corresponding backup to process Credits / Rebills
Meet department collection goals, prepare department documentation

Collector Resume Examples & Samples

Strong communication skills at all levels
Proficient in Word, Access and Excel
Problem Solver and finding resolution
Multi-task in fast pace environment
1-2 years of inbound/outbound call center environment
Language skills (Spanish, Portuguese, Japanese)
Time share industry experience
3 years of inbound/outbound call center experience

Collector Resume Examples & Samples

2+ years of customer service experience
Excellent verbal communications skills including listening, probing and negotiating with customers to create a sense of obligation to resolve the account issue
This should include the ability to deal with difficult customer scenarios in a manner that could strengthen the customers' banking relationship
Ability to use multiple systems and in a fast paced environment
Call center experience a definite plus

Senior Collector Resume Examples & Samples

Experience working in a goal driven collections environment, previous experience with accounts 30+ days past due desired
Strong critical thinking and impromptu decision making skills required
Excellent communication/negotiation skills
Ability to meet and exceed productivity requirements
Call center/ financial service experience a plus
Must have weekend and holiday availability as needed to meet business objectives. Must have open all day availability on charge off days at the middle and end of the month

Collector Resume Examples & Samples

To telephonically contact clients with due or overdue amounts in order to obtain payment for the arrears
To accurately record notes resulting from outbound calls to clients in the Listener system
To ensure that the minimum number of prescribed collection calls are achieved daily
To capture debit order resubmissions in the Listener system
To verify client information in the Listener system when making contact with clients
To convert clients from printed communication to electronic communication
To obtain commitment from clients to settle their overdue accounts within the shortest possible period of time
To follow up on client payment commitments
To issue letters of demand & suspension to clients in accordance with the collection policy
To review the regional suspense accounts on a daily basis to identify and transfer client payments not yet allocated to the correct account
To request the suspension of overdue accounts where the prescribed number of calls and/or communication has been completed
To understand & communicate company policies, collection policies & service specific information to clients
To identify the nature of client queries, record the queries in the Listener system (and/or query management tool) & to re-direct the queries to the relevant department/personnel for resolution where the query does not pertain to the Credit Control function
To ensure that all forwarded queries are resolved by the relevant departments through constant follow up in order to obtain payment from clients
To forward, electronically or printed, copies of client invoices, statements & other relevant documentation as requested by the Contact Centre or by the client directly
To address & resolve client queries (where the query pertains to a Credit Control function) identified either through the outbound call process or transferred from the Contact Centre (manually or through the query management tool)
To communicate the outcome of the resolved query to customers (both internally & externally)
To accurately prepare various administrative documents including: credit note requests, transfer of funds, client refunds requests, master data amendments, etc (electronically and/or written)
To ensure that all off-setting of receipts & credit notes/debit notes is accurately processed on a daily basis
To reconcile (where necessary) accounts with credit balances establishing the reason for the credit balance and making the necessary adjustments (refunds or transfers)
To ensure individual & departmental collection & bad debt provision targets are consistently achieved
To always maintain a high standard of customer service, client courtesy & professionalism when interacting with clients
To participate in various ad-hoc projects within the Credit Control Department
To ensure a high standard of housekeeping at all times
Minimum 3 years credit control experience

A/R Collector Resume Examples & Samples

Reduce past due receivables
Facilitate timely payment of invoices by contacting customers with outstanding balances
Reconcile customer accounts, working with the Cash Application function to correctly match credit and payment transactions to invoices and miscellaneous debit transactions
Partner with both customer and internal departments to conduct research and resolve transaction discrepancies
Initiate credit/rebill transactions as needed to correct billing errors
Prepare and distribute customer statements and dunning letters
Ensure accuracy in billing information so customers receive invoices in a timely manner
Held Order Administration
Handle hold/release decisions in a timely manner on customer orders that have been placed on hold by the system
Work with Credit, Sales, Customer Service and with customers to resolve held order situations

Collector Resume Examples & Samples

2 Years of experience. Medical services collections and computerized billing systems such as IDX. Working
Knowledge of laws governing collections efforts, insurance and medical terminology, and
Reimbursement procedures

Collector Resume Examples & Samples

Billing experience a plus
Knowledge of UB claim form
*ONLY CANDIDATES WITH SALARY REQUIREMENTS LISTED WILL BE CONSIDERED***

Collector Resume Examples & Samples

Organization – Proactively prioritizes needs and effectively manages resources and time
Communication – Communicates clearly, concisely, and professionally
Knowledge of commercial, Medicare, Medicaid, HMO/PPO, Tricare insurance operating procedures and contracts, and basic medical terminology

Pccm Collector Resume Examples & Samples

Manage underpayment/overpayment account follow-up and internal escalation
Reconcile account balances and adjustment to assure accurate status
Resolve underpayments through daily communication with payors
Identify trends in underpayment/overpayments, denials, revenue opportunities and revenue leakage
Evaluate trends and works towards resolution and improvement of revenue cycle processes
Interpret contract reimbursement and provide feedback to the department
Work with financial and clinical departments collaboratively
Review contract validation, updates and interpretation
Resolve underpaid/overpaid claims in an effective and timely fashion
Ensure account analysis is validated prior to distribution
Initiative to work independently
Proficient with telephone and email communications
Knowledge of CPT, HCPCS, DRG, reimbursement methodologies, and revenue codes
Minimum of 1 (one) year of hospital revenue cycle experience, equivalent work or educational experience
Maintain applicable continuing education requirements
Excellent interpersonal skills required to communicate with direct staff and internal/external customers
Ability to prioritize and work on multiple projects/initiatives at a time
Must possess excellent time management and organizational skills and possess the ability to work independently

Collector Resume Examples & Samples

Contact customers ensuring timely payments are received to maintain company DSO and past due percentages
Utilize 'Get Paid' as required; ensure that all information is current and accurate
Report and escalate to Credit Manager all problems receivables within each month
Work with service, sales, field offices and customer service on resolution of problems
Recommend bad debt and delinquent items/accounts for further collection activity
Fax requested invoices/credits to customers
Maintain weekly/monthly collection reports for Management review
3-5 years Credit experience
Proficiency in Microsoft Word, Excel, Outlook and JDE
Get Paid experience preferred
Must be organized, detail oriented and able to multi-task
Must have strong communications skills and phone skills
Associates Degree in Finance or Accounting preferred

Collector Resume Examples & Samples

Meet all baseline and project goals for currency and DCSO
Increase terms compliance while decreasing touch points
Monitor customer account statuses and results regarding currency and DCSO against defined KPIs, goals and objectives
Create and utilize reports to analyze pertinent account information
Collaborate and negotiate with customers, sales field, and finance functions to achieve improvements
Identify and implement action plans and process improvements with some guidance
Participate and collaborate in meetings to gather/share information
Skilled and knowledgeable in regard to collections processes, automated Dunning and COD, and collections and terms discussion best practices
Skilled in the use of Microsoft Excel and proficient in the use of other Microsoft Office applications
Knowledge of how to write DB2 queries and access XPTR reports to analyze data
Skilled at problem solving and analysis
Understanding of overall A/R workflow and systems
Collaboration and teamwork skills
Professional and mature with a high degree of confidence interacting with the customer and other functions

Collector Resume Examples & Samples

Proven ability to decrease complex portfolio by minimum of 35-40% monthly
Responsible for investigation, analysis, escalation and resolution of accounts receivable issues to ensure timely payment and maximize company cash flow
3 years accounting and collections experience
3 years of customer service experience

100

Collector / Lead-senior Collector Resume Examples & Samples

Provide leadership to a team of Core Collectors, including leadership of collection strategy, portfolio reviews, and client advocacy under the direction of a Collection Manager
Thorough product knowledge
Ability to identify and resolve exceptions and to organize and interpret information

101

Collector Resume Examples & Samples

Contacts customers through telephone call or written correspondence to determine reason for delinquency, and provides full explanation of their outstanding balance to ensure prompt payment
Provides full resolution to customers? question or issue in a clear understanding manner
Reduces the percentage of past due accounts receivable balances, contributing to the overall lowering of days sales outstanding and increasing cash flow and profitability for the company
Researches and analyzes disputed amounts to determine the cause and/or validity of the dispute, and decides appropriate action to resolve/follow-up with the customer
Applies company collection policies, business rules and procedures in a manner that will result in maximizing sound receivables and their prompt conversion to cash
Identifies accounts where all internal collection efforts have been exhausted and refers them to the Outside Collector for follow up
Reviews accounts within the portfolio to determine the priority in which collection activity will take place to ensure the reduction in both aged receivables and days Sales outstanding. Must prioritize those accounts at risk of interruption of service to protect the integrity of the active customer list
Provides account maintenance, such as the application of credits, makes adjustments when necessary to the customer's account and notes in the conversations pane on all activity on the account
Utilizes and becomes proficient with the available desktop collections tools.|
Requires Associate's degree in business/accounting or equivalent work experience
Minimum 1 to 3 years of related technical and professional experience, preferably within Collections; requires strong knowledge of accounts receivable
Requires strong personal computer skills including, but not limited to MS Word, MS Excel, and MS Outlook; prefer experience with PeopleSoft
Excellent written and interpersonal communication skills, including superior telephone skills with an emphasis on professionalism and customer service
Requires strong organizational and time management skills with the ability to manage multiple priorities
Excellent analytical, problem solving and decision-making skills
Requires the ability to learn complex and constant changing business rules
Requires ability to develop and maintain strong relationships with clients and co-workers

102

Consumer Collector Resume Examples & Samples

Excellent oral communication, counseling and persuasion skills
Knowledge of Fair Debt Collection practices
Flexibility to adapt to changing business needs and requirements with a consistent positive attitude

103

Senior Collector Resume Examples & Samples

This position is responsible for the collection, via manual dialling, of unpaid consumer debt or 3rd party merchant receivables in a call centre environment
These debt amounts may be larger than those assigned to the Collectors. These debts may have also been through a period of collections efforts by the Collector group
Senior Collectors will be individually assigned consumer or merchant debt inventory and be held accountable for collection performance based on departmental assigned targets
Senior Collector debt assignments are typically larger amounts making the collection performance and goal attainment critical to Department goals
Collects accounts in compliance with applicable regulations and internal performance standards so as to achieve a pre-set goal objective
May utilise credit reports and other skip-tracing information to collect on accounts
Provides daily coverage of all accounts until payment arrangements have been made
Documents all discussions and actions in collections system or database

104

Collector Resume Examples & Samples

Prepare and File Proof of Claims
Review debtors schedules, plan and intentions
Keep detailed and accurate records on all weekly updates for all accounts
Conduct research on bankruptcy matters to assist outside council
Monitor and review bankruptcy payments
Pulls all backup for attorneys and 3rd party collections in timely matter
Respond to court or attorney inquiries
Conduct discharge audit for completed files
Set up payment plans on negotiated agreed orders
Approve account settlements within realm of authority
Reviews and updates the status of all assigned accounts in a timely and accurate fashion
Coordinates with our attorneys and 3rd party collections to maximize efficiency and timeliness of resolutions through completed bankruptcy and recovers plans
Follow up with outside collections agency on payment arrangements/broken promises from customers
Identify 3rd party collection accounts and submit to outside collections to work on biweekly/monthly
Maintain member account and payment information and research and resolve inquiries as they arise from 3rd party collection agency
File small claims and work with attorneys to obtain judgements
Resolve complex accounts/situations with limited guidance
Train new hires and peers in all phases of the bankruptcy and recovery process and act as a knowledge resource in the department
Work with others involved in key function areas (accounts payable, collections, etc.) whose responsibilities touch and concern unclaimed property
Maintain bankruptcy and recovery email box and insure all emails are responded to within 24-48 hours
All other duties as assigned or requested
#EXTERNAL

105

Collector Resume Examples & Samples

Monitor, review and assign the Unclaimed Property to Escheatment to ensure a satisfactory resolution in attempting to get the owner of the Unclaimed Property (e.g. internal company contacts, contact owner or agent by phone, email, search letter or the final due diligence letter)
Ensure that the Unclaimed Property is properly documented from the research
Ensure all Unclaimed Property is in compliance with the due diligence and escheatment processes
Ensure that all regulatory filings are made in compliance with each states requirements
Ensure that all appropriate documents are scanned to the appropriate location
Work with others involved in key function areas (accounts payable, collections, payroll, etc.) whose responsibilities touch and concern unclaimed property
Identify, research and document potential unclaimed property
2+ years of accounting and escheatment experience

106

Field Collector Resume Examples & Samples

Meeting with taxpayers, business owners, tax practitioner and third parties to resolve tax liabilities owed to the State of Arizona
Contact taxpayers through telephone calls, field visits to residences, place of employment, and/or businesses to resolve delinquent tax liabilities
Promote voluntary compliance and educate taxpayers
Investigation of complex tax collection cases; seizure and sale of real and personal property
Subpoenaing books and records; negotiating payment arrangements, compromises of tax liabilities
Recommend civil matters to the Attorney General, and the use of administrative enforcement, including the issuing of rights to property levies, subpoenas and filing tax liens
Responsible for identifying and eliminating non-value added process steps section wide and making recommendations to integrate lean methods into the overall continuous improvement strategy of the section
Post-offer medical/physical examination and the ability to reasonably accommodate any restrictions are conducted on some required positions
Obtain a valid driver’s license with no major driving citations in the last 39 months is required for all positions where driving is an essential function of the job

107

Collector Resume Examples & Samples

Associate's Degree in Business, Accounting or Finance
2+ years of experience with professional services time and billing software such as Elite
2+ years of experience with professional services inventory management software
Demonstrated proficiency with Excel spreadsheets
2+ years of experience in a professional services environment
Excellent verbal, written, negotiation and interpersonal skills
Enterprise or Aderant Billing Expert

108

Lead Collector Resume Examples & Samples

Conducts all training, including but not limited to new hire, refresher and compliance
Observes and monitors worker performance to verify that procedures are followed according to company standards
Compiles data and analyzes past and current year training requirements
Reports on progress of trainees and personnel to manager during training period
Conducts training on computer systems, client specific procedures, collections and collection techniques
Reports on progress of trainees and personnel to management
Constant review and updating of training manuals and materials. Also formulates training policies, programs, and schedules, based on knowledge of identified training needs, company production processes, business systems, or changes in products, procedures, or services
Counsels, coaches and gives support to associates regarding quality assurance issues and areas for improvement
Conducts and analysis the needs of collectors and confers with managers and unit manager to determine training needs
Selects appropriate instructional procedures or methods such as individual training, group instruction, demonstrations, role play, and computer-based training
Screens, tests, counsels, and recommends employees for continuous training programs

109

Korea Collector Resume Examples & Samples

Bachelor degree minimum with 3 years and above collection or related work experience; experience in bank bills department a plus, and candidates with more experience or will be considered for senior position
Bills checking experience in banks a definite plus,
Customer satisfaction oriented (internal and external)
Excellent Communication skills in voice or written media in Korean & English
Excellent knowledge of PC tools and Microsoft knowledge, experience in SAP and CRM an added advantage,
Teamwork skills and traveling is required
Integrity and able to work under tremendous pressure
Good system application knowledge

110

Entry Level Collector Resume Examples & Samples

Obtains client information by answering telephone calls; interviewing clients and authorized users to verify information and identity
Ability to ask probing questions in order to better understand customers’ current financial state
Confident communication skills

111

Senior Collector PVH Corp Resume Examples & Samples

The daily review of corporate orders in a timely manner occurs. This guarantees the flow of merchandise, leading to optimal results for both the customer and our divisions
The order flow, if interrupted is communicated immediately to the customer. At that time, the resolution to the issue evolves to enable the order(s) to be shipped
Timely communication of significant issues to management is critical. At the end of each month detailed reporting is generated. This accounts for all variances in their A/R; they are expected to have detailed explanations at the line level

112

Collector Resume Examples & Samples

Determine appropriate collection action by processing accounts in assigned work queues (e.g., KPHC Work Queues, collector assignment report, aging reports, etc.)
Responsible for follow-up&collection of accounts, including, but not limited to: inpatient, outpatient, emergency room,&pharmacy charges for all in-&out-of-network services, etc. by various means (systems, reports, etc.)
Make recommendations as well as make decisions to refer accounts to appropriate line of business for billing/rebilling and/or outside collection agencies at any stage of the internal collection process
Review accounts to ensure compliance w/ applicable local, state, and/or federal law&regulations, including organization policies&procedures. 10
Correspond w/ interested parties to resolve receivables via in-coming&out-going telephone, fax, mail, e-mail, telegram, and/or legal correspondence for accounts
Update accounts receivable systems&department databases that maintain detailed insurance&claim information for collection of accounts w/ appropriate account notes regarding follow-up activities&any appropriate account revisions
Effectively collect balances due w/ any applicable penalties&interest on assigned accounts
Responsible for gathering information, making recommendations related to adjustments of uncollectible balances&completing accounts appropriately
Identify accounts which require refunds, calculate refund amounts,&refer accounts to appropriate support staff
Respond to in-coming correspondence&telephone inquiries from patients, guarantors, third parties, attorneys,&other KP facilities or departments, etc. regarding accounts
Make referrals to appropriate departments to resolve any initial&supplemental billing issues
When necessary, work w/ staff of various business offices, insurance carriers, Corona Call Center, member service departments, provider areas&California Service Center (CSC) to facilitate corrections or other required revisions necessary to collect assigned accounts
Responsible for initiating out-bound collection calls&handling in-bound call volumes w/in the standard(s) established by the department
Achieve individual production&quality assurance performance w/in established expectations&standards
Comply w/ legal&ethical requirements to protect patient, employee,&KFHP confidentiality
Identify&communicate ways of improving department processes, procedures&customer relations by participating in Unit Based Teams&other Labor Mgmt Partnership processes
Interpret benefits, exclusions&accurate reimbursement levels of primary&secondary insurance coverage
Review&interpret Explanation of Benefits (EOB) to ensure all revenue-generating possibilities have been exhausted&take appropriate action, including but not limited to: posting adjustments, posting denials, processing appeals, changing financial classes, processing adjustments&write-offs, rebilling/secondary billing, etc
Responsible for electronic billing/paper billing&interface between KP billing facilities&external entities
Utilize documentation (e.g., settlement draft, settlement release, awards issued by the court) to ensure maximum case settlement&take appropriate action for the following: posting adjustments, posting denials, processing appeals, changing financial classes, processing revenue reversals, write-off, rebilling/secondary billing, etc
Assist w/ preparation of cases for litigation by collecting supporting documentation
Verification of pertinent account data (i.e., coverage, benefits, eligibility, authorization, etc.)that is required to facilitate collection activities and/or write-off recommendations
Perform other duties as assigned, including but not limited to, special projects
Note: Internal PFS candidates may have job advancement opportunities via the PFS Career Ladder,&should consult w/ their supervisor and/or manager
Minimum two (2) years experience as collector, biller, or customer service representative in related health care patient accounting field within the last four (4) years; OR combination of all three above; OR One (1) year of collector experience combined with a Line of Business Training Certificate for KFHP Collectors
The Basic Computer Literacy Assessment score must be current within one (1) year (contact Local HR Office for testing). Must obtain passing score on the Basic Computer Literacy Assessment (passing score set at 75)
AA degree in Business or certification in insurance billing or collections issued by an accredited learning institution

113

Collector Resume Examples & Samples

1 year of high volume customer service experience that may be a combination of
Must have a desire to educate and assist troubled homeowners
Must demonstrate the ability to effectively communicate over the phone in a professional and personable manner within time constraints
Ability to understand complex processes
Must be able to handle frequent change and adjust to an environment that is always evolving
Must be goal oriented and self-motivated
Must be comfortable using a keyboard
Working knowledge of consumer and collection law is preferred

114

Debt Collector Resume Examples & Samples

Excellent language skills in written and spoken English
Strong communications skills across different cultures
Action orientated, skilled at investigating and resolving customer issues
Work in the US time zone (from 3 pm to 12 am)
Knowledge and understanding of financial processes and financial systems

115

China Collector Resume Examples & Samples

Bachelor degree, minimum with 0-3 years and above collection or related work experience; and candidates with more experience or will be considered for senior position
Strong initiative and drive, must be a self-starter
Excellent Communication skills in voice or written media, both in Chinese & English
Experience in SAP an added advantage,and experience in bank bills department a plus

116

Pre Employment Collector Resume Examples & Samples

Collect on past due invoices over 30 days by notifying employers, TPA’s, and client companies through faxing, emailing, and phone calls
Collect on unpaid invoices by using all technical software offered, including the patient queue
Work with client companies to resolve issues that are preventing them from paying the invoice
Establish and maintain positive relations with our client companies to ensure best practice results
Make recommendations to management for unresolved accounts for write-off or collection
Document detailed and concise notes in practice management system on every claim
Call employers to obtain accounts payable contact information and check payment status
Reconcile TPA / employer accounts for accuracy and submits corrections to billing
Take credit card payments over the phone and on auth.net
Ensures all department processes and procedures are followed
Minimum 2 years’ experience in collection with occupational clients
Working knowledge of claims processing and third party administrative companies
Understanding payer website and retrieval of information to check payer status
Good telephone skills and ability to do complex and sometime aggressive collection activities
Fast paced work style to process and work significant quantities of invoices
Ability to grasp basic computer skills with patient processing software
Highly organized and meticulous to work in a paper driven environment
Must be able to multi-task effectively
Solid research to identify problems on unpaid bills
Operate basic office equipment (phones, faxes, copier)
Professional image and excellent customer service skills
Knowledge of and adherence to HIPAA regulations and guidelines
Practice and adhere to the company Mission & Value Statement and Excellence Strategy
Work professionally, effectively, and efficiently in a team environment with patients, leadership, clinical staff, and internal/external leadership of the urgent care service line
Ability to handle stress in a fast growing urgent care service line in multiple

117

Finpac NPA Collector Resume Examples & Samples

Communicates with Lessees that are 91-120 days past due (NPA additions), by telephone, mail and personal contact
Responsible to meet and exceed goals (specifically NPA)
Assists in negotiating and resolution of insurance issues on delinquent 91-120 day accounts
Collects and resolves ending residuals prior to NPA
Meets individual call volume as assigned by management and calls are made in a professional manner
Performs extensions, rewrites, purchase agreements and forbearance agreements as needed within their authority level or with approval of management
Notifies Supervisor or Manager of any significant situations that may cause harm or loss to the company
Assists and supports other staff as needed

118

Collector Resume Examples & Samples

Professionally and respectfully encourage members to pay to bring and keep accounts current
Establish contact via phone, letter or visits with members who are delinquent
Must demonstrated ability to deal with confrontation/demanding individuals with collection issues
3-5 years of experience within the credit union/banking industry with a basic understanding of credit union products
A focus on collections, delinquency management and fraud management is preferred
Ability to comfortably, confidently and professionally build rapport to seek out answers that will resolve delinquency and increase repayment
Excellent analytical and problem solving skills to research and resolve account discrepancies with in tight time constraints
Candidate needs solid negotiation skills with the ability to gain cooperation through discussion and persuasion
Ability to sit and converse on telephone for long periods of time
Ability to skip trace and locate delinquent members with limited information
Ability and flexibility to represent Honda Federal Credit Union in bankruptcy and legal proceedings as necessary
Ability to work in a quick and multi-tasking environment
Proficient in Microsoft Office, general computer programs and general office equipment
Strong attention to detail Skills in multitasking, organization and planning
Knowledge of loan collections, skip tracing, bankruptcy, repossessions and collection legal issues
Knowledge and understanding of the Fair Debt Collection Practice Act

119

Collector Resume Examples & Samples

Negotiates payment plans protecting the Bank's interest and completes decision-making process
Recommends action regarding repossessions, bankruptcies and/or foreclosures
Arranges for appropriate Bank and/or legal action based on account analysis and as deemed by manger

120

Metro Collector Resume Examples & Samples

Bachelors’ degree (or local equivalent) in Accounting / Finance preferred but not mandatory
MS-Office, knowledge of specific ERP systems (SAP, Oracle, iScala) is an advantage
Perfect knowledge of English is a must
Enthusiastic, cooperative and positive behavior, independent problem solving approach
High level of communication skills and customer orientation

121

Senior Collector Resume Examples & Samples

35% Partner with Collctions Supervisor in order to manage the Junior Collectors, helping with the supervision of processes, policies and procedures, providing support and assistance to team members. Additional responsibilities includes support and guidance to employee on the resolution of issues and overall team communication, troubleshooting and researching alternative solutions
3 year Associate Degree or equivalent business experience
Excellent decision making and problem solving
Proficiency in English B2+

122

Collector Resume Examples & Samples

Maintains proper aging of accounts receivable
Performs precise audits of patient accounts to ensure accuracy of charges, payments and adjustments
Monitors payments to ensure payers conform to agreed fee schedules
Contacts patients and insurance carriers regarding delinquent accounts
Demonstrates special ability in dealing with patients regarding sensitive financial matters and recapturing unpaid balances
Negotiates payment plans
Identifies delinquent accounts for assignment to outside collection agencies
Working knowledge of 10-key calculator
Working knowledge of general office duties
Knowledge of CPT and ICD-9 coding
Working knowledge of contracted insurance plans
Knowledge of HCFA requirements preferred
Knowledge of California industrial fee schedule billing requirements preferred
Working knowledge of current state and federal laws governing collections preferred
Good verbal and written communication skills. Ability to use correct English grammar and spelling
Customer-service oriented
Ability to maintain courteous and friendly demeanor when dealing with the public and co-workers

123

Shopping Cart Collector Naval Base San Diego Resume Examples & Samples

Gathers shopping carts to arrange in joined-interlocked formation required to maneuver multiple carts simultaneously to designated areas for customers to easily access
Gathers and arranges shopping carts in an orderly assembly in designated shopping cart corrals
Accounts for electric carts and ensures they are fully charged. Plugs unoccupied electric carts in electrical outlets for recharging, and monitors status of the recharge. - Retrieves shopping carts upon the request of customers and ensures the shopping cart is free of debris and functions properly
May performs various duties in connection with loading and unloading merchandise into customer shopping carts, and assisting customers unload the merchandise as requested
Maintains working areas and ensure areas are in a clean and orderly condition. Removes and places debris from shopping carts in trash receptacles as necessary. As required may maintain parking lot cleanliness by picking up debris, emptying trash receptacles as needed

124

Collector Resume Examples & Samples

At least one year of collections in hospital or medical setting experience required
Basic Knowledge of UB, EOB, and remit advise
Working knowledge Windows based software(Excel, PPT, outlook, word)
ONLY CANDIDATES WITH SALARY REQUIREMENTS LISTED WILL BE CONSIDERED***

125

Debt Collector Resume Examples & Samples

Identify and investigate payment arrears in the portfolio and code debtor appropriately in order to determine following collection process steps
Communicate with debtors by telephone and in writing
Manage debtors and arrears process
Identify quality adjustment requests, complete the documentation package, and utilize company underwriting guidelines to approve or reject the request
Continue all necessary actions to collect payments and/or terminate accounts
Record debtor and arrears history in order to ensure a complete file as a sound basis for decision making during collection, recovery

126

Collector Resume Examples & Samples

Must pass American Collectors Association Exam after RCG training
Ability to handle difficult situation and customers
Ability to do basic math
Strong Customer Service Skills
FDCPA FCRA knowledge
Ability to motivate employees and deal with different personalities
Demonstrate ability to react appropriately and diffuse client complaints

127

Collector Resume Examples & Samples

Required: High School Diploma or GED (accredited)
Experience: One year of previous collections or customer service experience (in addition to education requirement)
Basic financial skills including knowledge of commonly used collections practices and procedures
Proficient in working on a PC, and competent in the use of Microsoft Office. Full proficiency in Excel, Outlook and Word
Ability to interact and communicate effectively, orally and in writing

128

Collector Resume Examples & Samples

Receive and/or make telephone connections with customers on delinquent accounts
Communicate with other departments within MCCS to research customer delinquent accounts
Assist with on-the-job training of new associates and cross training
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; write routine reports and correspondence; speak effectively before groups of customers or employees of organization
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent; draw and interpret bar graphs
Ability to carry out instructions furnished in written, oral, or diagram form; solve problems involving several concrete variables in standardized situations
Ability to provide outstanding customer service to external and internal customers on a consistent basis; computer navigation and keyboarding skills; experience with CRT, typewriter, and word processing; ability to type 40 wpm

129

Collector Resume Examples & Samples

At least 1 year of previous experience in sales, marketing, customer service or other related fields
Proficient in computer software such as Microsoft Word and Excel as well as other standard office equipment. (Proficient and effective communication skills in a foreign language, as determined by business need)
Demonstrated strong negotiating, organizational, interpersonal oral and writing skills

130

Collector Resume Examples & Samples

Negotiate with the customer and apply applicable solution to resolve delinquency
Leverage tools and information to develop customer contact information
Devise work strategies to maximize impact on delinquency
Properly document call results utilizing various systems applications
Position is incentive eligible
One Year of Customer Service or Collections experience required
HS Diploma or equivalent work experience required
Strong communication skills to interface with customers to provide a positive customer experience
Assume accountability for following all company policies and procedures
Advanced problem solving, analytic, mathematic, and negotiating skills
Ability to diffuse difficult customer interactions while collecting on the delinquency
Advanced decision making and follow up skills allowing ownership to resolve escalated customer calls
Sound judgment gained through advanced collections experience and broader business knowledge
Innovation, adaptability, and flexibility relevant to improving specific business processes and initiatives
Ability to self-manage, direct and prioritize workflow by applying strategic techniques
Goal oriented to meet production indicators

131

Collector Resume Examples & Samples

Employee will consistently exhibit behavior and communication skills that demonstrate JSA/Healthcare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Identify payment and denial trends and communicate to Supervisor of Collections
Provides timely resolution to incoming calls to Billing and Collections
Documents all calls clearly and precisely at time of call
Performs necessary follow-up to ensure timely resolution of appeals, rebilling’s, obtaining updated insurance information, identifying and correcting billing errors, etc
Meets department productivity standards
Maintains current working knowledge of CPT and ICD-9 codes, required modifiers and encounter data
Maintains up-to-date information on Medicare laws, HCFA requirements, contractual arrangements and other third party payer requirements
Responsible for review and assignment of payer fatal edits from clearinghouse and documenting edits and resolution for audit
Apply knowledge of third party payer guidelines in reviewing denied claims to ensure appropriate use of modifiers and CPT/ICD-9 codes
Communicate system, credentialing and claim formatting issues to the Supervisor, Collections
Performs collection activities on assigned work files according to department procedures
Employee will use, protect and disclose JSA/HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Employee will perform additional duties as assigned
Must have 2-3 years of coding experience in a Primary Care environment
Excellent understanding of medical terminology, disease process and anatomy and physiology
Strong understanding of ICD-9-CM coding classification
Excellent understanding of CPT coding within a Primary Care environment
Knowledge of Risk Adjustment and Hierarchical Condition Categories (HCC) and Medicare Advantage reimbursement a plus
Strong Computer skills (i.e. MS Office)
Good organizational skills and ability to meet designated deadlines and productivity standards
Ability to work well with all levels of staff in a courteous, professional manner
Ability to travel to various clinics within Florida
Bilingual a plus (English/Spanish)

132

Collector Resume Examples & Samples

Perform all collection activity in accordance with company and Federal regulations. Collection activity that facilitates the maintenance of acceptable delinquency percentages as provided by financial management
Maintain required levels of phone activity, contact percentages and other key performance indicators provided by financial management
Minimum 1 year of collections experience
Minimum 1 year of call center experience
2 plus years related experience

133

Claims Recovery Collector Resume Examples & Samples

Confer with carriers by telephone or use Web sites to determine member eligibility and claim status
Assess denials, pursue appeals or close claims when appropriate
Update case management system with proper noting of actions and appeal/denial information
Respond to carrier telephone, fax and e-mail inquiries regarding outstanding claims
Sort and file correspondence
Mail form letters to carriers to affect payment of outstanding claims
Contact providers to obtain additional information and/or documentation to resolve unpaid claims
Manage a weekly aging report
Responsible for achieving high recoveries against a portfolio of claims
Work with document imaging system for archival purposes
Ensure that payers adhere to laws regarding timely filing of claims
Pursue each outstanding account to reach maximum reimbursement by working with subject matter experts to resolve challenging claims
Develop recovery strategies with each payer
Strong understanding of third-party billing and/or claims processing
Ability to use critical thinking skills
Possess good customer service skills
Ability to manage time effectively and multi-task
Ability to perform basic calculations
Ability to work proficiently with Microsoft Windows, Word and have basic knowledge of Excel
Average manual dexterity in use of a PC, phone, sorting, filing and other office machines
Ability to be detail oriented
Ability to learn and follow HIPAA privacy and Security rules
Effective English communication skills both verbal and written
Ability to work independently to meet predefined production and quality standards
Ability to perform well in a team environment to achieve business
High School Diploma or GED required, Associates degree preferred
> 2 yrs experience with third party institutional billing, >1 yr experience handling claims appeals, Ability to interpret an Explanation of Benefits (EOB) and UB-04 claim form required; DSM-IV, CPT, HCPCS, and CMS-1500 preferred

134

Collector Resume Examples & Samples

Contact customers and arrange payment to bring receivable customer balances within acceptable guidelines and/or under existing credit limits
Recommend accounts for 3rd party collections or write off when all collection efforts are exhausted
Work closely with internal stores to keep accounts current and maintain open lines of communication
Following-up on customer promises to bring accounts current
Maintaining a log of all collection on activity
Initiating a problem resolution process on customer disputes
Initiating credit overrides, within allowed guidelines
Supporting the Cash Application department in reconciling discrepancies between customer payments received and their respective statements
Minimize the 120+ collections category for reserve dollars
At least 2 years collections experience
Ability to research and reconcile accounts (ability to efficiently utilize CDK & MC2 functions including ANRI
Intermediate Excel knowledge
Strong customer service skills with ability to deescalate escalations
Ability to train others when needed
Mange a major account portfolio or a wholesale portfolio of more than 1,000 accounts
Minimum 2 years prior business to business collections experience
5 years business to business collections experience

135

Collector Resume Examples & Samples

Achieve monthly goals while adhering to appropriate regulations
Make outbound calls and handle inbound calls to collect on defaulted accounts aligned within the Snap-on business model
Call to negotiate repayment or take alternative account resolutions with customers
Record and update account activity including the customers demographics, financial status and collection efforts associated with resolving the account
Perform various administrative functions
Ability to adapt to an ever-changing environment which requires flexibility, especially around processes and shifts
Maintain professionalism with Snap-on customers, employees and franchisee’s at all times

136

Collector Resume Examples & Samples

Initiates telephone and/or email contact with internal & external customers with amounts past due, determining reason and arranging for collection or adjustment to correct errors in accounts
Negotiates payment plans with customers; follows guidelines for follow-up on payment plans
Reviews deadlines for collection action events, initiates collection activities
Resolves collection disputes; makes inquiries, researches, and communicates with internal and external customers. Performs severance activities after approvals; stop service, cancellation & container removal
Maintains records of all delinquent accounts by logging collection notes and dispositioning the Dialer with each contact
Performs write-offs, processes payments and recoveries
Interacts with first party and third party collection agencies if necessary
Works with customers in bankruptcy; follows procedures for recording and monitoring bankruptcies
Handles telephone inquiries from customers
Prepares Collection Reports for Supervision as requested
Other duties as assigned.Search Jobs US

137

Senior Collector Acct Ops Resume Examples & Samples

Reconcile transactions; specifically reviewing paid amounts against expected payment amounts to determine variances, defining reasons for variances, and escalating variances to hotel chains as necessary
Create and process ownership changes/accounting information updates for hotels joining or leaving partner pay to ensure hotel compensation and payment information is correct
Monitor and ensure collection of all outstanding balances; including but not limited to making re-occurring status calls on amounts owed, responding to account questions, and escalating hotel chains due to lack of payment or communication
Communicate with hotel chains and/or individual hotels in various countries as necessary
Effectively communicate to hotel chains the benefits of partnering with the Expedia Inc. family of companies, especially in regards to the Partner Pay program
Build a positive relationship with hotel chains through regular communication and follow up
Establish and maintain corporate contacts and liaisons for hotel chains
Quickly respond to questions from chains and/or hotels regarding a variety of topics including: reconciliation variances, payments, cancellations, no-shows, and non-commissionable issues
Successfully utilize various applications and tools such as AR Recon, Oracle Advanced Collections, SalesForce, SharePoint, and the Microsoft Suite of products – Specifically Excel
Escalate hotel chains to management due to incorrect behavior(s)
Establish and maintain a positive working relationship with other departments including; Global Partner Group (GPG), Lodging Partner Services (LPS), Invoicing & Cash Application, Vendor Banking, and Supplier Relations
Meet departmental expectations/deadlines including reconciliation volumes and SLA's, ownership change case volumes, and collections/match rate targets
Education: High School Diploma or equivalent (college courses/degree preferred)
Minimum one year previous reconciliation, collections, customer service, or travel industry experience
Working knowledge of basic programs including Excel, Word, and Outlook
Detail-oriented, organized, efficient, and able to multi-task
Dependable, flexible, and ability to work in a fast paced and changing environment
Strong internet research skills

138

Collector Resume Examples & Samples

Able to communicate at native level in Spanish and English
Reach out to hotels to collect their debt, by phone and email
Actively promote our preferred payment method
Solve and follow up on queries and invoice disputes
Maintain and analyze reports on the financial status of accounts
Effectively cooperate with business partners and hotels as required and create best practices in order to improve our collection process
Utilize various third party applications and tools such Microsoft office
Meet departmental expectations, deadlines and collection targets
Understand and act upon our GPP values: People Centric, Continuous Improvement, Empowerment, Partnership and Transparency
1-2 year of working experience in collections, customer service and/or the travel industry
Native Spanish and English speaker
Other European language is a pre
Good knowledge of Microsoft Office (Excel, Word etc.)
Experience with SideTrade, Salesforce and Oracle is an advantage
Strong negotiating skills – Able to negotiate assertively when required
Analytical – ability to identify risks

139

Collector Resume Examples & Samples

Provide consistent follow up on delinquent accounts ranging from 11-90 + days delinquent
Outbound and Inbound collection and customer service calls
Provide delinquency “work out” plans with the ultimate goal being to bring the delinquent account current in the fastest, most efficient manner possible
Effectively communicate with customers and management on a daily basis
Analyze and solve problems on a daily basis
Thoroughly work a minimum of 10 to 15 accounts per hour
Minimum of one year collections experience in the mortgage or auto industries
Working knowledge of Word and Excel
Must work well under pressure to meet monthly goals

140

Temp Collector Resume Examples & Samples

Receive and review assigned delinquent accounts from loan system. Establish and follow plans to work assigned accounts in order to reduce delinquency striving to meet and exceed established goals
Communicate with delinquent customers to obtain payment arrangements in order to bring his/her account to a current status. Contact may be either by telephone or by letter, with telephone being the preferred medium. Outside calls are made to the customer’s home or business
Utilize effective human relation skills and various forms of negotiation to resolve delinquency. Adhere to Fair Debt Collection Practices
Locate customers with whom the Bank has lost contact; involves the tactful, professional, and resourceful probing for information leading to the location of the delinquent customer
Work hours to include, but not limited to Friday nights and Saturdays to contact customers when they are most likely to be reached. Will work rotating shifts to accomplish goals
Perform various duties such as processing repossessions, incoming correspondence, returned mail, and payments. Obtain files, credit bureaus, and additional information as requested by Supervisor
Notify Security Manager of any known or suspected fraud revealed during collection activities
Prepare documentation to be presented to Manger on proposed repossessions
Perform any duty or activity as needed from time to time as requested by supervisor in order to achieve personal, departmental and/or bank goals

141

Glass Collector Resume Examples & Samples

You must be a great team player
You have to be warm, friendly and engaging
You'll thrive on the hectic pace in a busy bar

142

Collector Resume Examples & Samples

Follow-up on open balances listed on monthly AR and Payer Follow-up reports
Review and update patient demographics and payer information as necessary for completion of claims payment
Verify balances to turnover to the designated collection agency and update the account as turnover to collections
Review credit balances for refund request form completion and notates the accounts
Responsible for transferring balances and printing claims and/or patient statements
Generate correspondence to payers and patients such as appeals, payments and authorization requests
Document all communications regarding account balance follow-up in the patient account
Attend in-services, seminars and webinars for additional education and performance improvement

143

Collector Resume Examples & Samples

Requires: 1) Associate degree in Business or related field with
Requires keyboarding or typing speed of 35 words‑per‑minute
Requires ability to multi-task. Medical terminology and college‑level

144

Collector Resume Examples & Samples

Receive/Place a high volume of inbound/outbound calls
Keep record of customer interactions, record details as well as actions taken
Use computer system to track, gather information from the customer
Achieve productivity standards and goals set by the company while maintaining high level of customer service
Candidate must be able to sit for the majority of their shift
Make good decisions and resolve issues in a clear, calm, and diplomatic matter

145

Collector Resume Examples & Samples

Contact customers with delinquent accounts, initiating appropriate action and maintaining collection records
Initiating appropriate follow-up action on payment arrangements and timelines
Communicates with customers, salespeople, branch managers and all other involved parties to analyze and resolve credit disputes and issues
Monitoring the A/R aging with weekly reporting to credit & collections management
Review and reconcile customer accounts for payment or billing discrepancies
Monitoring of past due accounts beyond credit terms and within adherence to credit policy
Month end aging reports with notes for bad debt reserve calculations
Analysis and calculation of adjustments, missed discounts, finance charges, and others at customer level following corporate policies and guidelines. Must maintain full knowledge of corporate organization to efficiently assist customers to meet their needs
Perform accounts analysis and reconciliation in order to maintain accuracy and integrity of customer’s accounts
Responsible for statements validation for monthly regression and production. Maintenance of statements flags
Encourage customers to access statements electronically through Essilor’s Green Initiative program
Perform special accounts receivables projects as needed
Assisting Finance Customer Care Department with timely closing of unresolved tickets
Performs other special and time sensitive projects as assigned by Supervisor
Two years experience in shared services credit and collections required
Prior experience in cash application, customer analysis required
Prior experience in customer service or sales preferred
Good working knowledge of Oracle, Microsoft Excel and Microsoft Word a must
Prior account reconciliation experience required
Excellent communication skills, detail oriented, organized
Customer service oriented,
Business to Business collections, soft collection approach
Proven ability to handle multiple tasks effectively and meet deadlines
Proven ability as team leader of a high volume accounts credit & collections department

146

Recovery Collector Resume Examples & Samples

Updates collection files and completes all necessary paperwork
Recommends action regarding repossessions, bankruptcies, and/or foreclosures
Arranges for appropriate Bank and/or legal action based on account analysis as deemed by manager
1 year of customer service in a high volume retail or call center environment
1 year experience as a Collector
Experience using computers

147

Collector Resume Examples & Samples

Credit Management and/or Finance qualifications
5 year’s credit control full function with experience in dealing with Key Accounts across regions
Must have experience dealing & interacting with senior management
Be able to attend meetings offside with clients and provide proper feedback management
Strong reconciliation skills

148

Collector Resume Examples & Samples

Daily reporting to direct supervisor
Meet defined branch goals and activity metrics
Bachelor’s degree or some college preferred

149

Collector Resume Examples & Samples

Initiating contact with customers arranging repayment and/or settlement of accounts in accordance with all applicable laws, policies, and procedures
Responding to inquiries from internal personnel, customers, and external parties (i.e. courts, agencies, and other entities)
Maintaining and notating all appropriate information and documentation regarding customer and account status on computer system and provide same to others involved with collections of accounts
Initiating and providing information necessary to proceed with alternative collection procedures (i.e. recommendation of legal action or referral to outside agencies among others)
Ordering and analyzing appropriate documents to support collection efforts
Recommending adjustments to customer accounts and obtain approval within established guidelines

150

Collector Resume Examples & Samples

Commit to treating clients and teammates with the utmost integrity and respect
Shift flexibility to support company strategy and customer needs
College graduate preferred or customer service experience in related field
Customer centric focus and attention to detail
Must be organized and self-motivated
Ability to maintain confidentiality of proprietary and client information
Excellent communication, decision making, persuasion and problem resolution skills along with professional appearance
Proficiency with Windows based applications (ability to navigate within multiple screens)
Ability to adhere to company & department policy and procedures
Ability to analyze account and answer customer questions
Ability to evaluate situations and make appropriate business decisions
Ability to work under pressure and meet deadlines/goals
Ability to work well with others and build rapport in professional situation
Ability to work in a contact center environment and wear a headset
Ability to exhibit high level of dependability and flexibility

151

Collector Resume Examples & Samples

Provides timely resolution to incoming calls to the Business Office
Returns telephone messages left on the ACD voicemail box according to department standards
Documents all calls as clearly and precisely at the time of call
Researches on inquiries from callers (patients, site staff, insurance companies, etc.) in a timely manner. Performs necessary follow-up to ensure timely resolution of patient concerns and inquiries including appeals, re-billing, obtaining updated insurance information, identifying and correcting billing errors, etc
Maintains department productivity standards
Maintains up-to-date information on Medicare laws, HCFA requirements, PPO contractual arrangements and other third-party payors
Knowledge of Medicare laws, HCFA requirements, PPO, HMO, Medi-Cal, Worker’s Compensation and third-party billing and collection guidelines
Knowledge of HCFA and California Industrial fee schedule billing requirements preferred
Ability to handle difficult situations in a positive manner
Good verbal and written communication skills. Must have good command of the English language in order to document all calls using complete sentences and correct spelling
Organized, flexible and detail-oriented
Bilingual-Spanish preferred

152

Junior Collector Resume Examples & Samples

To send the collection notices on a daily basis based on the invoice age matrix
Respond to customers inquiries
Take credit card payments
Provide copies of missing invoices and backups
Record all contacts made with customers
Bilingualism required -- Senior level

153

Citations Collector Resume Examples & Samples

Contact customers daily to collect unpaid Citations and Toll Notices past due balances
Request payment for unpaid Citations and Toll notices via e-mail, phone or voicemail
Maintain clear and concise notes listing accurate information given; documented in CMS and Collections Database
Research and resolve disputed violations or toll notices, including prepare appropriate adjustment requests and follow up with customer
Report issues concerning payment of Citations to the Manager or Supervisor
Request and send reprints (paper or electronic) of letters or invoices as needed
Maintain all aging balances within percentage requirements determined by management
Attend weekly collection meetings; provide account status and documentation to the Supervisor to ensure collection goals are met
Perform additional analysis and reporting as requested by management
Assist Supervisor or Manager with any tasks or duties as requested
Maintain a regular and reliable level of attendance and punctuality
Bachelor or associates degree preferred – high school diploma or equivalent required
2-3 years of previous Collections experience preferred
Access knowledge preferred
Basic Excel skills required
Ability to communicate effectively with the A/R staff in addition to the sales team and other internal departments
Set priorities and organize workload to ensure optimum efficiency and analyze and resolve account discrepancies
PeopleSoft experience a plus

154

Force Charge Collector Resume Examples & Samples

Review reservations, rentals and credit card authorizations and charges in Odyssey to determine validity and/or discrepancies with rental charges
Make daily inbound/outbound customer calls via phone or email to resolve balances owed; escalate disputed balances and other issues to the service or rental station or supervisor
Activate/deactivate “Do Not Rent” requests
Request letters and police reports for cases of stolen vehicle or identity theft; work with stations regarding warrants on stolen vehicles
Perform skip traces via Lexis Nexis, Internet and Directory assistance to locate valid customer address and/or phone numbers
Utilize PeopleSoft Financials to verify balances owed, run queries and determine aging balances
Research accounts to ensure billing accuracy
Ensure daily and monthly collections goals and requirements are met
Submit RAFs for both payments and small balance write offs
Maintain clear and concise notes in Odyssey, as well as PeopleSoft
Seek to improve job performance through self-assessment, skill development, training and goal setting
High School Diploma or GED required; Associate’s Degree preferred
Minimum two years of collections experience required
Proficient Microsoft Office skills (Word, Excel and Outlook)
Knowledge of PeopleSoft preferred
Apart from religious observations, must be able to work Monday-Friday 40 hours/ work week
Must be willing to accept starting pay of $14/hour
Excellent telephone manner with strong communication skills
Ability to research, determine and negotiate a settlement amount

155

Collector Resume Examples & Samples

Responsible for collection of delinquent mortgage servicing loans. Collection efforts are done directly or with staff at branch locations
Makes early stage collection calls to borrowers with delinquent mortgage loans. Will assist in sending early intervention notices, will offer loss mitigation when appropriate and will review documentation when received
Calls delinquent loan accounts with goal of keeping past due mortgage servicing loans to a minimum
Adhere to CFPB Mortgage Servicing Rules
Maintains ongoing communication with manager regarding all customer or employee situations
Assists in quality service to provide methods to enhance overall productivity
Performs other job-related duties or special projects as assigned
One year experience in mortgage collections, or equivalent educational background to gain knowledge of collection procedures, lending terminology, fair debt practices, the applicable laws affecting collections and general business practices
Strong analytical and problem solving abilities to resolve problems for customers and employees quickly and effectively, often under stressful situations
Ability to handle multiple tasks, manage time effectively and establish priorities

156

Senior Collector Resume Examples & Samples

Handles both inbound & outbound calls, which are predominantly routine, but may require deviation from standard screens, scripts, and procedures. This is for both Customer Service and Collections
Handles customer service inquiries and problems via the telephone
Deal with inquiries, resolve problems, and promote products/services
Receive and respond to customer service inquires via correspondence
May monitor accounts that show signs of potential fraudulent activity and refer on a case by case basis
Application management is the primary function but will also offer customer service assistance for the account holders right through to if their account falls delinquent
Establish financial difficulties and assist account holders to manage their repayments

157

Collector Resume Examples & Samples

Reviews and discusses transaction history
Educates customers on current status of account and potential fees/outcome
Advises customer of Huntington Bank product and services
1 year of customer service in a high volume retail or call center environment required
Must have strong negotiation skills and ability
Working knowledge of consumer and collection law is desired

158

Collector Resume Examples & Samples

Collections of the Bank’s Management by Exception commercial loan portfolio. Contacts delinquent commercial loan customers by telephone to arrange satisfactory payment arrangements
Works directly with Senior Commercial Loan Collector to coordinate collection queues
Responsible for the maintenance of all information on loan portfolio and each individual loan account in the collection queue
This position requires the ability to recommend to departmental management prudent payment arrangements relative to minimizing commercial loss exposure to the Bank. The performances in this area will have a direct impact to the the departments profitability and portfolio ratings
Position interacts with all departments of the Bank
All other duties as determined
Requires a highly motivated individual with the ability to work independently
Requires an individual who establishes positive relationships with customers
Prefer at least two-year prior work experience or comparable experience
Knowledge of the loan operations requirements and procedures
Knowledge of Metavante

159

Appeals Collector Resume Examples & Samples

Communication - communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately
Technical skills - Professional presentation skills needed to represent facilities in legal issues
Adaptability - adapt well in a fast-paced changing environment

160

Consumer Collector Resume Examples & Samples

Collect payments on predefined accounts through problem resolution, servicing and negotiating techniques
Adhere to policy and compliance guidelines regarding security of customer information
Adhere to system documentation policies and procedures to ensure accurate operational reporting
Review account status, advise customer of current status, and request additional information as needed on inbound/outbound calls
Achieve a quality score as set by department standards
Adhere to provided schedule

161

Field Collector Resume Examples & Samples

To manage customer debt through effective and efficient collections tactics in order to minimize the loss to Barclays
Agree collections targets on a monthly basis with the team leader in line with portfolio and product targets as communicated by customer value management
Meet the minimum productivity requirements for field visits on a daily basis to ensure optimisation of the collections function and achievement of the monthly collection agent
Experience of Fraud Prevention and detection system thorough knowledge of all of the products and services in the banking Industry
Certificate in Office Management

162

Senior Collector Resume Examples & Samples

Ability to understand and discuss personal and financial difficulties
Ability to recommend and negotiate payment arrangements
One year plus of collections, customer service or contact center experience

163

Junior Collector Resume Examples & Samples

Manage the collections efforts of the US base of clients assigned, and keeping the AR Aging manageable and DSO’s at targeted levels
Posting of cash receipts received from US based clients
Developing relationships with all client contacts and attending regular recurring meetings with various client finance teams
Running credit checks and background searches on potential new clients
Evaluate continuing credit worthiness of existing clients
Some experience with collections
The ability to multi-task and handle numerous accounts simultaneously
A methodical approach to collect from approximately 160+ accounts, across multiple countries
High level of proficiency with excel and word

164

Collector Resume Examples & Samples

Engage customers via inbound and outbound calls to discuss the delinquent status of their mortgage loan
Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
Maintains confidentiality of customer’s nonpublic information
Provides information and knowledgeable assistance regarding mortgage loans
Maintains customer records on servicing platform
Builds customer relationships by actively listening and resolving complaints quickly, efficiently, and accurately
Previous Mortgage Experience, Preferred Education and/or Experience: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Must be able to multi-task between phone and computer work within an active call center environment, and work collaboratively amongst other team members to ensure excellent customer service
Mathematical Skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

165

Collector Resume Examples & Samples

Basic knowledge of installment loans and various customer protection laws
Basic understanding of loan origination documentation preferred
Previous collections experienced preferred
Timely response to customer inquiries and store requests
Ability to be discreet while working with confidential information
Adherence to schedules and deadlines
Thoroughness, accuracy, and timeliness in completing duties
Bilingual (Spanish) skills; verbal and written desired

166

Collector Resume Examples & Samples

Activities and duties may vary depending upon functional area assigned, mainly responsible for simple to moderately complex mortgage loans. This position requires moderate supervision
Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology, and accurately documenting collection on system of record
Negotiating payment terms for delinquent accounts and accurately notating the loans following departmental procedures
Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, loss mitigation options
Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action
Skip tracing and other specialty queues as assigned
Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, foreclosure and other consumer credit laws affecting collection of debt
General knowledge of the lending process from point of application to note documentation
General knowledge of credit bureau information and other sources of consumer reporting
Strong negotiating and decision-making skills
Team player and supporter
High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer mortgage or commercial products. Job related experience will be considered

167

Collector RIC Govt Resume Examples & Samples

Work insurance pools and contact insurance companies to resolve claims that are not paid in a timely manner
Review EOB’s, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite claim resolution
Maintain compliance with pool completion requirements
Maintain required productivity and QA standards
Work with patients and guarantors resolve payer requests and discrepancies to promptly resolve pending claims

168

Collector Resume Examples & Samples

Review delinquent loan customer accounts and determine necessary action, involves
Attempt to collect past due amounts or a promise to pay through contacting delinquent customers in person and/or by telephone
Determine whether delinquency situation warrants repossession, charge-off or litigation, in accordance with established policy
Advise supervisors of unusual circumstances involving any dealer or loan customer
Conduct collection activities in such a manner that the Bank will not be exposed to lawsuits, complaints or embarrassment due to poor judgment
Prepare various reports for supervisors and other Bank officers
Stay current on changes concerning underwriting, investor and policy guidelines
Confer with lenders and management to aid in the resolution of delinquent loan issues
Genuinely cares about people
Available and ready to help
Demonstrates empathy with the joys and pains of others
Responds and relates well to bosses
Likes to be coached
Responds well to feedback
Respects diversity and positively contributes to the work environment
Practices healthy stress management techniques and is not knocked off balance by the unexpected
Has a positive sense of humor and appropriately funny
Admits mistakes and shares thoughts about personal strengths and challenges
Is easy to get to know to those who interact with him/her regularly

169

Collector / st Shift Resume Examples & Samples

Follows the recommended G&K guidelines for under 30 over 30 60 and 90 day collection calls
Documents all customer telephone conversations to insure accurate call data in SAP
Produces reports reflecting status of collection activity in area of responsibility
Coordinates and conducts weekly AR meetings to review the weeks problem accounts
Confers with management concerning the resolution of difficult cases
Follow ups with the service department on discrepancies and disputes on a weekly basis Monitors resolves and responds to issues received in location AR email box in a timely manner
Assists customers with set up of credit card ACH or on line payment methods
Telephones or sends form letter in initial stages of collections in outstanding account situations
Investigates and recommends approach for collection of potential write-off accounts
Fax email copies of invoices to customers upon request
Performs other related duties as directed by appropriate personnel
1 to 2 years relevant experience
Aggressive but patient attitude
Computer Skills Excel
Work requires ability to read write and speak English well enough to complete assigned tasks and communicate effectively
Experience with a multiline phone system

170

Discrepancy Collector Resume Examples & Samples

Work with insurance companies to collect on underpaid payment discrepancies
Review EOB’s, remits and payer correspondence in the course of performing account follow-up and escalate any identified issues to the appropriate area for review and response to expedite payment discrepancy resolution
Identify problem accounts and escalate as appropriate
Maintain compliance with follow-up completion requirements
Document in the patient account record to identify actions taken on the account
Minimum 1 year collections or related experience required, preferably in healthcare

171

Collector, NAM Resume Examples & Samples

Calling customers to collect outstanding customer accounts, while maintaining the highest level of customer service
Regularly engage with customers via phone, to ensure the timely payment of invoices and the resolution of any disputes or queries
Ensure payments are posted timely and work with our customers to find solutions for issues hindering payments
Account reconciliation
Manages all assigned accounts in accordance with Maersk business rules, collections strategy and workflow guidelines
Communicates and works with Collections Analyst to ensure the customer queries, requests and disputes are actively logged and maintained in relevant systems
Handle end to end process which means handling Analyst task should collection strategy leads to that

172

Consumer Collector Resume Examples & Samples

Desire to meet and exceed sales objectives/goals
A "Can-do Attitude" and has the ability to think "Outside the Box."
Team player; able to work with minimal supervision
Ability to learn and share new concepts quickly
Ability to understand how to present features and benefits of products and services to customers with differing needs
High School or Equivalent required, Bachelors Degree preferred or 3-4 Years of Experience in lieu of Degree
Strong knowledge of business processes, products and services
Solid time management skills; goal driven with a desire to exceed productivity goals
Solid verbal/written/interpersonal communication
Strong listening and problem solving skills
Proficient in Office products
Self starter; able to work with minimal supervision
Familiar with Lean and continuous improvement methodologies

173

Collector Resume Examples & Samples

Responsible for early stage (front end) collection efforts of Real Estate, Personal and Credit Line accounts in conjunction with an automated outbound calling system
Contact delinquent customers to obtain payment commitments designed to resolve delinquency using mainly phone calls and some letters
Escalate calls and/or problem accounts to supervisor
Prepare monthly reports as requested
Insures completion of all projects and/or additional work assigned to them
Must have proficient verbal and written communication skills with the ability to utilize basic negotiation skills
Proficient knowledge of Microsoft Office Suite products and related Bank software
Demonstrated tact and professionalism when exchanging information with customers, co-workers, and management
Attention to detail while demonstrating accuracy in performing all work assignments
Strong planning, time management and organizational skills
Ability to manage confidential information

174

Collector Resume Examples & Samples

1 year of collection experience is preferred
1 year of banking experience is preferred
Must be persistent
Experience with skip tracing tools for collection is a plus
Good with follow up
Ability to comprehend the bank’s products offered to customers to assist with collection of loans and overdrafts
Old National/Ivy Tech certificate or post-secondary business courses are valued

175

Specimen Collector Resume Examples & Samples

Perform sample collections for Alere eScreen customers at various locations
Training and certification in SAMHSA mandatory specimen collector guidelines (provided by eScreen if necessary)
Training and certification in breath alcohol testing (provided by eScreen if necessary)
Provide a professional and courteous experience for the donors that are being tested
Assist business support team with data entry responsibilities on dates that no collections are required
High school diploma or equivalent required. Will take relevant experience into consideration
Extremely detail oriented
Motivated, goal oriented, persistent and a skilled communicator
Excellent oral communication skills and punctuality
Handles stressful situations of problem resolution and deadline pressures well
Plans and carries out responsibilities with minimal direction
Basic technical competence (comfortable navigating Internet, etc)
Represents Alere eScreen in professional manner both in manner and appearance

176

Collector Resume Examples & Samples

Understands and follows Collection Policies and Procedures of the bank
Telephones delinquent mortgage and consumer loan customers. Works constructively with the delinquent customers to ultimately cure the delinquent accounts
Maintains and documents accurate collection records via the On-Line Collection System
Advises and recommends to supervisor the proper action to be taken to cure a delinquent
Institutes skip traces and keeps accurate records of same as necessary
Recognizes and takes the necessary action required to prepare an account for foreclosure, as directed to Management
Adheres to the collection requirements of Investors to whom we have sold and continue to service loans. Acts prudently and monitors these accounts as required
Adheres to the collection practices of PMI companies
Understands and utilizes all methods, techniques and resources available for loan workout and/or loss mitigation, ensuring adherence to internal, investor and MI policy and procedures
Performs such other duties as may be assigned by supervisor or Management
2 -- 4 years of related Collection Mortgage and/or Consumer Loan Collections Experience

177

Lead Collector Resume Examples & Samples

Manages staff time cards, enters missed punches and submits for Manager approval
Does quarterly auditing of staff and presents audits to Manager
Runs monthly production reports, compiles data and provides to Manager on spreadsheet
Works with staff on training and production issues
Runs weekly AR reports and reviews with Manager
Coordinates schedule for Customer Service backup, Financial Counselor position and staff time off requests
Works collection work queues and takes necessary action on each account per the Collection Policy. Maintains production and accuracy necessary to meet monthly collection goal
Works accounts included in the 90+ aging bucket and maintains this A/R at a manageable level
Calls patients with a high self pay balance that is ready for collection placement to explain balance and collect payment
Provides scheduled or on demand backup for Customer Service, answering phones and following up with patients and departments as necessary
Responds to any and all voice mail messages and patient correspondence within 48 hours of receipt
Responds to all ticklers or email messages from other employees within five business days of receipt
Works with patient to set up appropriate payment plans on their accounts where applicable
Prepares accounts that have been designated to be sent to an outside collection agency
Provides exemplary customer service to both patients and other MPAS employees
Follows department's Policy and Procedure of timeliness and accuracy standards
Works the Financial Hardship project, prepping accounts for management review, contacting patients, applying adjustments, setting up payment plans and following up at the appropriate time
Works with sites to help patients using drug copay cards. Sends information to copay card companies to generate payment
Supervises work performed by department and may delegate work to staff members. Counsels and coaches the team by guiding, directing, motivating, and mediating conflict resolution
Assists with staff development, new employee orientation, and training. Monitors and ensures staff compliance with policies and procedures
May be responsible for performance evaluations as required by Human Resources
Responsible for managing the schedule, time keeping, and payroll if necessary
Effective in communicating verbally with other staff and departments regarding job-related activities
Listens to and understands patients and customers, anticipates their needs and gives high priority to their satisfaction
Effectively evaluates their needs and expectations
Schedules and prioritizes for self. Establishes strategies to accomplish specific results and produces desired results
Effective in identifying, analyzing and solving problems. Able to anticipate the impact of a problem/solution on other areas and operating processes. Generates alternatives and identifies appropriate solutions. Takes information and reaches a meaningful conclusion. Equally comfortable with the facts and concepts
Analyzes information, generates new ideas and opportunities and helps to identify and make decisions. Develops innovative solutions and strategies
Fosters teamwork and positive rapport within all departments to maximize achievement of goals
Actively supports appropriate change in the organization. Anticipates and plans for change
Must be able to get along with others, be a team player, accept feedback from others, and be able to follow work rules
Working with and around people
High level of computer work

178

Senior Collector Resume Examples & Samples

Contact customers according to issue priority (old invoices, unpaid statements, invoices not paid over 30 days or according to arrangement)
Enforce terms of payment with customers
Negotiate payment arrangements with customers
Process correspondence (ex.: returned invoices)
Determine action plan to ensure daily follow up
Complete and close files on a monthly basis and send them to storage
Review customer account statements and react accordingly
Inform manager or supervisor of any issue

179

Collector for the German Market Resume Examples & Samples

Experience in customer service (experience in credit collections is a big plus)
Fluent in German and English (any other languages are a plus)
Preferably a Bachelor Degree in Business Administration, Economy or a background in credit collections
Good Microsoft Office skills (especially Excel)
You feel comfortable talking to customers and working in a finance environment
Good problem solving and teamwork skills
Driven and ready to go the extra mile

180

Collector Resume Examples & Samples

Minimum 3-5 years' experience in Mortgage, either in an Underwriting, Closing, or Processing function
Wholesale or Correspondent Lending experience a plus
Proven experience in developing and maintaining positive inter-departmental relationships

181

Collector Resume Examples & Samples

Update customer information to maintain viable points of contact with our customers
Review and recommend assignment for repossession of the collateral, if applicable, to reduce the bank's overall potential losses and to serve as another means of curing a delinquent account
Strong verbal and written communication skills. Excellent telephone skills
High School Diploma or GED and a minimum of six months in collections or customer service phone experience
Experience in banking preferred

182

Collector Resume Examples & Samples

Takes inbound and makes outbound calls to customers
Explains options and works with customers to resolve past due amounts
Reviews and analyzes accounts receivable aging reports

183

Collector Resume Examples & Samples

Provide single point of contact for customers in designated accounts receivable portfolio assignment. Review all delinquent accounts and perform customer service related collection activities; spearhead next steps and follow-up action plans
Analyze and resolve problems by coordinating with appropriate departments to
Drive operational excellence in the contract-to-cash application cycle
Respond to external/internal inquiries regarding payment and case escalation status
Meet established standards for accounts receivable performance
Maintain detailed records of customer contact activities
Partner with sales organization/dealers/field office management to communicate status of accounts and expedite resolution
5-10 years of commercial collections/customer service experience preferred. Note: will consider college graduates with strong customer centric personality
Proven track record of making 50 or more effective collection calls daily and the ability to manage portfolio larger than $3M
4 year college degree desirable
Advanced Excel skills, and basic knowledge of Oracle or SAP desirable
Must demonstrate customer centric, analytical and problem-solving skills
Accountable

184

Collector Resume Examples & Samples

Maintaining a log of all collection activity
Basic accounting knowledge, able to tell difference between debit and credit
Minimum 8,000 keystrokes per min; 40 WPM
Professional phone and email etiquette
Some business to business collections experience

185

Specialized Collector Resume Examples & Samples

Initiate calls to customers whose accounts are in a delinquent status in order to negotiate payment arrangements
Schedule follow-ups on payment arrangements taken as needed
Take inbound calls from customers whose accounts are delinquent and to negotiate payment arrangements with these customers
Log and follow-up on customer disputes and work closely with customer service and other departments to ensure customer disputes and concerns are addressed and resolved in a timely manner
Take appropriate collection action (skip tracing, sending demand letters, ordering repossession requests, sending accounts to outside collection agencies, ordering lockouts, etc.) against customers that are unable or unwilling to make and keep acceptable payment arrangements
Maintain low delinquency rates in all assigned agings
Contact and correspond with delinquent customers via email
Determine reason for customer contact and assist with complaints, errors, billing and other inquiries
Verifies validity of account discrepancies by obtaining pertinent information and investigating
Follow up to close out calls and to ensure resolution
Working with customers that need special and or unique billing processes
Other duties as assigned. Regular attendance is required to fulfill the essential functions of the job
Fax and Copy Machine
High School Diploma or GED, required
2 years commercial collection experience required
High degree of attention to detail
Accounting or bookkeeping experience preferred
Communicate clearly: both verbal and written with a professional demeanor

186

Collector / Lead Resume Examples & Samples

Minimum one year of experience in customer service activities
Sound understanding of collection strategy, process and procedures
Ability to Build Relationships: Treat others the way they want to be treated and exhibit collegial spirit, empathy and unity—working to elevate the client experience
Problem Solving Skills: Anticipate and accommodate clients’ needs and find solutions to outstanding challenges

187

Collector Resume Examples & Samples

Contact assigned customers to negotiate payment arrangements on delinquent accounts
Educate and counsel customers on account terms and payment programs to resolve past due amounts
Utilize various skip tracing methods and processes to locate customers
Maintain and ensure accurate, up-to-date customer account information and delinquency status
Review severely delinquent accounts for assignment to outside collection and repossession agencies

188

Collector Resume Examples & Samples

Familiar with bankruptcy laws, and participate in hearings, creditor meetings and preparing claim documents as needed
Prepare appropriate documentation and forms related to recommendations for: loan charge-off, status changes and other collections forms
Process, and or review, loan payments and deposits
Assist with monthly reports for management and the board on past dues, charge-offs and collections
Handle credit bureau disputes using E-Oscar and Jack Henry systems
Travel to bank branches, businesses, homes and other locations to make in person calls on customers, vendors or others for collections purposes. Such travel may include inspection of collateral, assistance with repossessions, and/or to facilitate the liquidation of collateral
Necessary Knowledge, Skills and Abilities
While performing the duties of this job the employee is constantly required to sit, talk, hear, reach with hands and arms, use hands to finger, handle and feel items, write, read and keyboard. The employee is frequently required to stand, walk and climb up and down stairs. Occasionally, the employee must taste or smell, stoop, kneel, crouch or crawl. The employee may infrequently be required to climb or balance and drive a vehicle
The employee is constantly required to lift and/or move up to 10 pounds. The employee is infrequently required to lift and/or move up to 25 pounds
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus
Must be able to routinely perform work on a computer for an average of 6-8 hours per day, when necessary. Must be able to work extended hours whenever required or requested by management
Must be capable of regular, reliable and timely attendance
While performing the duties of this job, the employee constantly works indoors, works with others and works around others
While performing the duties of this job, the employee constantly works with time constraints, exercises flexibility, has routine workflow and maintains attentiveness duration and attentiveness intensity. Guidance, reinforcement and co-worker support are constantly available. The employee is constantly involved in social interactions, which constantly require oral and written communications. Must be able to speak clearly and deliver information in a logical and understandable sequence
Mathematics, memory, reasoning, estimating, problem solving and judgment are constantly used/required on the job
Must be capable of dealing calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization and demonstrate highest levels of customer service and discretion when dealing with the public
Must be able to effectively handle multiple, simultaneous, and changing priorities. Must be capable of exercising highest level of discretion on both internal and external confidential matters

189

Collector Resume Examples & Samples

Collect and report urine specimens for drug screening in an accurate and timely manner
Adherence to collection policies and procedures
Basic filing and administrative functions
Communication skills and customer service
Ability to work as part of a team
Perform in a multifaceted team environment
Spanish a plus
SAMHSA protocols and procedures

190

Cafc Collector Resume Examples & Samples

Answering questions for call-in customers pertaining to the status of their accounts
Field calling customers that cannot be reached by telephone, mail or references
Skip tracing, and coordination of vehicle repossession
Maintaining vehicle condition reports on repossessed vehicles
Completes, passes and maintains an up to date status for all positional and company required compliance and regulatory courses by assigned due date(s)
High School diploma or general education degree (GED) with one year of collection experience preferred or an equivalent combination of eduction and experience
Intermediate knowledge of Microsoft Windows operating system, Microsoft Word, Excel, Outlook and Power Point
Ability to read and listen, understand and communicate information and ideas in a clear and understandable manner, both orally and in writing
Certifications and Licenses: Valid State Driver’s License required

191

Collector Resume Examples & Samples

Legally, ethically and confidentially handle any correspondence and/or payments received
Provide effective leadership to the team in support of Supervisors and Leads
Maintain systematic and organized support documentation related to the handling of any owner account. Request skip tracing as necessary
Assist with the development of company policies and procedures in conjunction with collection tactics and practices
Assist all members of collections staff with daily processes and procedures when required. Carry out any reasonable request by management
Organization skills, communications skills
2 plus years past experience
Sales experiences
Timeshare experience, skip tracing experience
3rd party collection experience

192

Collector Resume Examples & Samples

Monitors insurance claims by running appropriate reports and contacting insurance companies to resolve claims that are not paid in a timely manner
Identifies coding or billing problems and works to correct them
Works with patients and guarantors to secure payment on outstanding account balances
Must have at least one year of collections experience or relevant education
Strong communication, interpersonal and customer service skills required

193

Collector Resume Examples & Samples

Thorough knowledge of loan collection policies and procedures, fair debt collection practices, and related laws
Experience handling the repossession process or collateral risk management
Experience working with and managing third party vendors
Ability to balance intermittent heavy call volume with correspondence and account management

194

Collector Resume Examples & Samples

Makes 60 to 80 collection calls per day
Researches and assists customers with AR account questions such as double payments incorrectly applied payments short payments unapplied credits etc
Provides customers with requested invoice copies invoice viewer access or any customer required customized billing data Handles month end statements ie Special handling accounts
Prepares documentation for outstanding collections
Responsible for NSF collections
Generally responsible to pull credit check information and make credit approval suggestions to management for approval Also responsible for proper storage and retention of credit applications
Excellent communication telephone skills
Pervious collection experience

195

Biller / Collector Resume Examples & Samples

Reviews medical record documentation to identify services provided by physicians and mid-level providers as it pertains to claims that are being filed
Verifies appropriate CPT, ICD, and HCPCS codes to accurately file claims for the physician service using the medical record as supporting documentation
Performs corrections for patient registration information that includes, but is not limited to, patient demographics and insurance information
Responsible for working EDI claim rejections in a timely manner
Receives and interprets Explanation of Benefits (EOB) that supports payments from Insurance Carriers, Medicare, or patients. Able to apply correctly to claims/ fee billed
Processes incoming EOBs to ensure timely insurance filing or patient billing. May require correction of data originally submitted for a claim or Coordination of Benefits with secondary insurance
Responsible for processing payments, adjustments and denials according to established guidelines
Responsible for reviewing insurance payer reimbursements for correct contractual allowable amounts
Responsible for reconciling transactions to ensure that payments are balanced
Responsible for reducing accounts receivables by accurately and thoroughly working assigned accounts in accordance with established policy and procedures
Responsible for keeping current with changes in their respective payer’s policies and procedures
Communicates with the Clinics to provide or obtain corrected or additional data
Able to prepare documents for training or for establishing procedures for clinics
Answers patient and customer questions regarding billing and statements
High school diploma / GED equivalent
2 + years of experience in the healthcare industry, with a focus on medical terminology and ICD/CPT coding
Intermediate proficiency with Microsoft Office applications (Excel, Word, Outlook)
Technical skills in the areas of EDI, systems analysis and process flows
Coding certification
50wpm typing skill
Strong attention to detail and professional customer service skills
Knowledge of submission and resubmission of medical claims
Knowledge of government and commercial policies and procedures
Knowledge of ICD, CPT codes and HCPCS coding
Knowledge of HIPAA compliance rules and regulations
Skill in the operation of billing software and office equipment
Skill in using Microsoft Office (Outlook, Excel, Word)
Skill in processing claims efficiently and on a timely basis
Solid customer service skills and excellent interpersonal skills

196

Senior Collector Resume Examples & Samples

2+ years Credit & Collections experience
Handling inbound calls in a fast-paced environment
Computer experience in Word and Excel
Working successfully in a team environment

197

Collector Resume Examples & Samples

2-3 Years Collections experience in a high volume consumer environment
Strong knowledge of Microsoft Office & Excel
Working knowledge of LSN and Accpac
Strong People & Communication skills
Ability to work under pressure & with difficult customers
Computer literate – intermediate Excel skills requirement
Accuracy & attention to detail essential
Consistency
Resilience

198

Collector Olympia Resume Examples & Samples

Working-level knowledge of general and/or program-related state and federal laws, policies, rules, and regulations
Working-level research skills - collect, synthesize, and evaluate information
Working-level writing skills - convey information in writing according to the needs of the audience
Working-level oral communication skills - convey information orally according to the needs of the audience; receive and understand spoken information

199

Collector Resume Examples & Samples

Meets the department's hourly/daily production and quality goals for cash collections, reduction in AIR Aging buckets and overall risk for bad debt write-offs
Creates notes on the patients account for auditing and actions taken per the Standard Operating Procedures or as outlined by the Revenue Cycle Manager
Works the total patient accounts outstanding AIR including credits and denials to reduce A/R Aging buckets per the department's goals
Works hand in hand with the other team members to correct errors, communicate with team members about payer policy updates and improve work flow processes (e.g. billing integrity)
Send corrected claims and appeals based on payer guidelines in a timely manner
Knowledge of CPT codes, medical terminology, insurance plans, ICD 10 codes
Must have the ability to adapt to a fast-paced, dynamic environment
Must have excellent computer skills
Must understand the different payer plans and basic understanding of A/R
1-2+ years' experience in a clinical laboratory preferred, especially genetic billing
1-2+ years' experience in working denials and writing appeals

200

Senior Collector Resume Examples & Samples

Communicate consistently with the bank's customer base in delinquent status to discuss and resolve their accounts to the department/bank's satisfaction
Handle more challenging accounts
Good typing and PC skills
Ability to prioritize tasks and organize assignments
Basic knowledge of Microsoft Office applications (i.e. Word, Excel and Outlook)
Ability to handle multiple tasks simultaneously. Detail oriented
High School Diploma or GED and a minimum of three years related collections experience
Banking and customer service background preferred

201

Collector Resume Examples & Samples

Locates customers via skip tracing and Lexis/Nexis
6 months experience as a Collector preferred
Knowledge of CACS, RMS and HOGAN systems helpful

202

Collector Resume Examples & Samples

Diploma in Accounting/Business,
Or ‘O’ Level with min 2 years of credit control/collection experience,
Excellent communication and interpersonal skill,
Goal-oriented,committed,
Must be a good team player,
Positive working attitude and able to work independently,
Familiar with PC knowledge, especially EXCEL and Words, &
Able to start work IMMEDIATE or with short notice will be an advantage

203

Biller / Collector Resume Examples & Samples

Payment posting and account reconciliation
Collections and appeals process
Adhere to government, legal and regulatory standards
Prepare and review month end and other financial reports
Answering incoming center phone calls and respond to patient and third party inquiries
Other business office functions as needed
Experience with medical billing and collections a plus
Ability to prioritize and work independently
Proficiency in Excel and Word,
Knowledge of CPT, HCPCS, and ICD-10 codes
Experience with medical software; (ideally HST), a plus

204

Field Specimen Collector Resume Examples & Samples

Facilitate the collection, processing and shipping of urine specimens for testing
Properly complete requisition form
Properly label and prepare specimens for shipment
Demonstrate customer service and compassion when interacting with patients, physicians, and clinic staff
Communicate with, understand, and react effectively to a diverse patient population base
Follow Universal Precautions and all OSHA standards when handling specimens
Strictly adhere to Compliance policies and guidelines
Strictly adhere to HIPAA guidelines
Inform Manager of unusual problems or deviations from established procedures
Maintain neat, clean, orderly patient/work areas at all times
Order processing & office supplies as needed
Verifiable track-record of providing excellent customer service
Reliable with a strong work ethic
Strong computer skills – must be able to work in multiple programs and windows, manage email and reports
Communicate clearly and concisely with accuracy, credibility and confidence

205

Collector Resume Examples & Samples

Bachelor's Degree required or 3 years equivalent insurance sales experience
License required - Property and Casualty License, Life and Health a plus
Minimum of 3 years of experience in Personal Lines, Carrier knowledge a plus
Must have proven ability to pursue and close sales
Must have good communication. Both written and verbal

206

Commerical Collector Resume Examples & Samples

Assure accuracy of patient data and prepare billing according to regulations
Prepare/maintain billing files and records; understand net revenue schedule and unrealized contractual log in relation to patient accounts
Provide timely notation of action taken on patient accounts; process refunds to insurance carrier or patient; correct late charges; monitor insurance coding and effective/exhaust dates

207

Co-collector Resume Examples & Samples

Reviews delinquency reports and collection system information daily to determine appropriate collection activity to effectively elicit monies due from members. Phones members to discuss delinquency. Obtains information to effect collection on account and make up-to-date arrangements. Converses with members to discuss account information or make loan payment arrangements. Accepts funds and enters information to post transactions on data processing system
Follows up regularly based on department requirements on accounts that remain delinquent
Skip traces difficult to locate members to establish contact. Locates collateral and recommends repossession when appropriate. Locates assets and recommends legal action which may ultimately reduce loss to VyStar
Considers and recommends deferments, work out loans and reduced payment plans on delinquent accounts focusing on permanently bringing accounts current. Completes modification request form that is routed to the TDR/MOD team for processing
Reviews and recommends charge-off accounts to Collections Supervisor and/or Collections Operations Manager
Focus Focus your full attention by carefully listening to and observing client or member
Connect Consistently be friendly and approachable. Demonstrate your care
Understand Listen empathetically and ask questions (70%/30% rule)
Counsel Recommend solutions based on your member’s needs and objectives
Advance Ensure that member’s expectations were exceeded

208

Collector Resume Examples & Samples

Maintaining systematic notes of all collection activity
Initiating credit holds within allowed guidelines
Basic knowledge of Microsoft Office / basic computer skills
Minimum 8,000 keystrokes per hour; 40 WPM
Manage a wholesale portfolio of > 600 accounts with a portfolio score > 550k

209

Underpayment Appeals Collector Resume Examples & Samples

Coordinates meetings between third party payers and staff for educational purposes as well as issue resolution
Produces top-quality work handling a wide range of administrative functions
Gathers and analyzes claims payment data to determine and resolve third party payer compliance with negotiated contracts
Communicates verbally and in writing with third party payers and payer representatives as to contracting initiatives in addition to communicating in writing with third party payers, staff, management and clients to keep informed of and resolve third party payer compliance issues
Builds and manipulates Excel spreadsheets with ease
Continuously pursues professional development and education activities to maintain and improve current knowledge of the field
Takes ownership of special projects, researches data and follows through with detailed action plans. Coordinates and completes multiple projects in a deadline and production-oriented environment
Adheres to Departmental, Corporate and HR policies and procedures

210

Managed Medicaid Collector Resume Examples & Samples

HS Diploma or equivalency required
Post HS education preferred
Minimum of two years of experience and excellent working knowledge of insurance carriers' billing regulations and requirements including claims submission, claims follow-up, appeals process, and focused review processes required
Experience calculating expected reimbursement according to payer regulations and/or contracts
Demonstrated success working in a team environment focused on meeting organization goals and objectives required
College education, previous Insurance Company claims experience and/or health care billing trade school education may be considered in lieu of formal hospital experience

211

Collector Resume Examples & Samples

Have responsibility for monitoring, expediting and final collection of all premiums due focusing on items where effective collections can take place, bad debt provision items and unallocated cash; and ensuring PeopleSoft conversations reflect the latest known status
Support the efforts of the Operations’ Account Teams vis-a-vis resolution of outstanding premiums
Work with the Account Teams to ensure that invoices are issued and premiums are paid within specified time frames, so that penalty to surplus is minimized
Assist Account Teams in the maintenance of accounts receivable records so that premiums can be collected, identified, and cleared in a timely manner
Maintain accurate records on incoming payments and report results to the Supervisor/Manager, Collections on a weekly basis
Work with Account Teams to ensure all governmental insurance program/pool premiums are paid within the mandatory time frames for each
Assist the Supervisor/Manager, Collections with other duties as may from time to time be deemed appropriate
Participate in meetings with Operations Account Teams in regards to Key Accounts, Pre-Renewal discussions, and/or Captive or Reinsurance panel involvement
Review and reconcile complex bordereaux payments and/or payment histories for brokers, insureds, and/or WRP companies, and work with Accts. Receivable for proper allocation
Excellent interpersonal and communication skills in Spanish and in English
Strong organizational skills, and ability to recognize and schedule priorities
Ability to work independently within specific timeframes and deadlines
Proficiency in Microsoft Outlook, Excel, and Word, and PeopleSoft or other accounting packages preferred
Possess critical thinking and problem solving skills and attention to detail
Knowledge of and experience in Collections and Accounts Receivable

212

Collector Resume Examples & Samples

Contacts delinquent and overdraft customers through various means, including telephone, letters or in person
Reviews, analyzes and determines source of repayment problem
Recommends and implements course of action to resolve delinquent status or overdraft and assists customer in reestablishing payment record or reconciling account
Prepares standard and non-standard letters to clients about delinquent accounts
Prepares General Ledger tickets to process payments on accounts
Processes payments via check-draft software or manual debits as authorized by the customers
Reviews delinquent accounts and recommends those that may qualify for re-structure, transfer of equity, etc
Documents and approves those accounts which should have the credit facility closed to further draws
Documents and approves those accounts which qualify for a deferral or due date change
Develops innovative resolutions to delinquency within established authority and guidelines and acts independently within established guidelines
Monitors internal or external documents to remain compliant with Bank of Hawaii, State and Federal regulations on collection and bankruptcy policies and procedures
Demonstrates a broad product knowledge base and utilizes all workout tools available for customer assistance
Reviews, recommends and assigns accounts for repossession, foreclosure or legal action
Utilizes bank and external resources to facilitate skip tracing efforts
Communicates and negotiates with external and internal customers as well as bank personnel to resolve disputes, problems and complaints. Follows up for timely completion of resolutions
Develops and maintains strong relationships with other departments and branches along with other outside service providers, such as repossession agencies and attorneys
Assists with the training of new staff members
1 – 2 years previous work experience in sales, marketing, customer service or other related fields
Demonstrated proficiency with personal computers and Microsoft applications (Outlook, Word, Excel, Access and PowerPoint) or similar software
Must be analytical, detail oriented, organized
Must be able to meet deadlines and handle multiple priorities
Effective and efficient team player with excellent interpersonal skills, who can also resolve problems independently
Able to work with minimal supervision and able to assist with training of other staff members
Must be able to provide own transportation or to operate a vehicle with a valid driver’s license, and able to commute and arrive at intended destination in a timely manner and/or as required
Ability to speak certain foreign languages, e.g., Chamorro may be required or preferred

213

Biller Collector Resume Examples & Samples

Inputs data received from the field nursing to generate payroll. Reviews and corrects time clock schedules and punches
Inputs data for billing to generate invoices for nursing centers and clients
Runs all related reports pertaining to payroll and billing
Respond to questions/emails related to payroll
Assist with Staffnet tracking
File time slips, invoices and other payroll/billing related items
Update employee/client information as needed
Processinformation according to predetermined deadlines
Work collaboratively with Business Office Manager and analyst(s)
Put customer service first. Ensure that customers and families receive the highest quality service in a caring and compassionate atmosphere which recognizes the individuals' needs and rights
Follow Genesis HealthCare staff promises

214

Collector Resume Examples & Samples

Initiating contact with customer to determine reason for delinquency
Utilizing internal systems to initiate changes to customer accounts
Performs other related duties and assignments as requested and assigned

215

Underpymt Appeals Collector Resume Examples & Samples

Educates staff regarding disputed third party payer contract guidelines as needed
Reviews monthly internal reports for third party payer contract compliance issues
Develops and maintains superior relationships with third party payer representatives. Builds strong relationships and demonstrates professionalism with customers, coworkers, management, and vendors
Adheres to all applicable laws, regulations, policies and procedures governing PHI and all matters pertaining to confidentiality
Demonstrates initiative with attention to detail and follow-through
Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties. Recommends new approaches, policies, and procedures to influence continuous improvements in department’s efficiency and services performed

216

Collector Resume Examples & Samples

Negotiate with customers to resolve delinquency problems
Use a computerized system for tracking, information gathering, and / or trouble shooting
Work in a goal-oriented environment to meet production indicators
Operate in a goal-oriented environment, achieving individual and team performance targets and core competencies
Identify and address early and late stage collections servicing requirements, volumes, and timelines for a portfolio or group of personal loan portfolios
Assess, evaluate and make recommendations relative to capacity plans and reporting capabilities in order to implement measures to attain portfolio goals
Collaborate with other Risk Operations departments to develop and oversee processes to achieve portfolio loss and expense objectives

217

Appeal Collector Resume Examples & Samples

Communication- communicates clearly and concisely, verbally and in writing. This includes utilizing proper punctuation, correct spelling and the ability to transcribe accurately
Policies & Procedures- demonstrates knowledge and understanding of organizational policies, procedures and systems
Technical skills- Professional presentation skills needed to represent facilities in legal issues
Basic skills- able to perform basic mathematical calculations, balance and reconcile figures, punctuate properly, spell correctly and transcribe accuratel
Clinical skills –ability to read and interpret medical records a plus
Minimum one year related experience required, preferably in healthcare

218

Collector Resume Examples & Samples

Enters adjustments on customer accounts including credits specific to write-offs, settlement arrangements, and bankruptcy claims
Process one-time payments on customer accounts
Adds reactivation fees, bill reprint fees, and collection fee charges on customer accounts
Monitors and manages charge back notices, returned check payments, and declined credit card payments
Deactivates delinquent accounts to minimize exposure and potential losses
Collects on past due balances via manual list, outbound dialer and inbound contacts by negotiating payment solutions according to credit and collections policies
Process one-time payments via credit card, check by phone and ACH
Follows-up and collects on return payments (ACH/CC rejects, NF checks, etc)
Adhere to all collection methods and procedures in conjunction with the Fair Debt Collection Act
Responsible for working manual lists such as bankruptcy, probate, wrong Number, customer correspondence, and returned mail
Provide ample follow-up on payment arrangements and other agreements made with customer

219

Co-collector Resume Examples & Samples

Reviews delinquency reports and collection system information to determine appropriate collection activity to effectively collect monies due from members. Contacts members to discuss delinquency. Obtains information to effect collection on accounts and make up-to-date arrangements. Follows up regularly if debt not paid current
Skip traces difficult to locate members to establish contact by reviewing all relationships in Miser, free internet sites, and skip tracing tools. Submits the account to the skip tracing team to further locate member when preliminary methods are unsuccessful. Recommends to the Collection Supervisor accounts for repossession review when necessary
Considers and recommends extensions and/or payment arrangements on delinquent accounts to bring due date current. Consults as needed with the Loan Modification Team regarding extensions, payment arrangements, and workouts
Reviews and recommends charge-off accounts to Collections Supervisor and/or Collections Manager

220

POS Collector Resume Examples & Samples

Provides superior customer service and maintains a professional image
Understands and meets the client’s needs, internal procedures and goals
Produces results that exceed expectations
Communicates effectively with multiple constituencies within the facility
Establishes and maintains strong working relationships
Requires 1+ years of related experience
Knowledge of hospital credit and collection policies and procedures
Working knowledge of federal and state laws regulating patient billing practices
Excellent communication skills, both verbal and written, with the ability understand users’ questions and effectively disseminate technical information is essential
Computer data entry and word processing skills and ability to operate routine office equipment are required
Working knowledge of computer programs, i.e., Microsoft Excel®
Must be able to type at least 30 wpm
Must be able to work strict scheduling requirements which include second and third shifts
Must be available to rotate shifts

221

Collector Resume Examples & Samples

High School degree required, Bachelor’s degree preferred
1+ year’s prior Collection and/or Loss Mitigation experience preferred
Knowledge of Fair Debt Collection Practices Act (FDCPA) guidelines preferred
Ability to work in a team environment, effectively under pressure
Ability to adapt to change in a fast paced environment
Basic computer skills

222

Dialer Collector Resume Examples & Samples

Persuade delinquent customers to become current while using professionalism, tact and adhering to all applicable collection laws
Achieve numeric standards for servicing delinquent accounts without sacrificing quality of service
Thorough knowledge of the Company’s Standard Operating Procedures, state and federal legal requirements and regulations with regard to collections procedures and practices
Regularly update Collection Supervisor on status of accounts and special situations
0-2 years collection experience
Post high school education preferred
A strong numeric aptitude
Ability to work a variety of shifts, including nights and weekends
Ability to work overtime when needed
Ability to adapt to changes in responsibilities based on business need

223

Lead Collector Resume Examples & Samples

Excellent leadership and managerial skills
Good accounting knowledge
Strong Excel knowledge
SAP knowledge/Oracle knowledge is an advantage
Excellent communication and presentation skills, result-orientation, responsibility, flexibility
Managing of stressful situations
Fluent English, other languages are advantage
Working on US time shift – 13,30-22,00

224

Collector Resume Examples & Samples

The Collector will work closely with our colleagues in GSC in line with the MLOS minimum standard meeting requirements – being on top of collections manage the total outstanding, DSO and on account
Handle invoicing and collection from the two big customers (Ethiopian shipping line and Freighters international)
Collector will ensure to follow up for all the payments to be applied on time and correctly
Follow to ensure Freight and detention tariff in AFLS/CXED are updated correctly and free time extensions are done timely
Monitoring AFR task closure and bill relies for export shipments
Dispatch reconciled statement together with the invoices received from the GSC to the customer both on soft and hard copy
Maintain communication with GSC collection team by sending on weekly basis for the payment from the customers who has paid and when to expect payment as per the reconciled list from GSC collection team
Handle disputes from customers in coordination with all GSC team and ensure the issue is resolved
Ensure Credit Review process is executed as and when required as per global blue print and processes
Review Credit Renewal requests and ensure process is followed in line with global Act as the communication interface between FCRM and sales team and ensure that credit process/approvals is aligned with Global Authority Matrix

225

Biller Collector Resume Examples & Samples

Coordinates all patient and insurance billings for medical facility
Contacts patients regarding outstanding balances and establishes payment plans to maximize collections
Processes insurance payments to patient accounts in a computerized system
Creates and mails insurance claims in a timely manner to ensure timely collections
Rebills insurance companies or other third parties to secure payment for patients
Verifies all entries and makes corrections if necessary
Responds to patient billing and statement inquires
Makes recommendations to management for write-offs
Maintains targeted levels for DSO and bad debt expense
Ability to work independently and have strong computer and collections skills
Knowledge of accounts payable and receivable in the performance of billing insurance companies
Strong knowledge of Medicare, Medicaid, Managed Care, HMO's/PPO's and Patient Billing
The ability to work in a fast-paced environment
PC proficient (Excel desired) and expert collection and phone skills required
Ability to maintain confidentiality of all patient and/or employee information to assure patient and/or employee rights are protected
1+ years experience in skilled nursing billing and collections

226

Collector Evening Shift Resume Examples & Samples

High School Education or equivalent
1 - 3 years customer service or call center experience, strong PC skills
CollegeAssociate degree or experience negotiating repayment schedules and payment arrangements
Familiar with a variety of the field's concepts, practices, regulations and procedures

227

Collector Resume Examples & Samples

1) Excellent interpersonal and communication skills with both internal and external customers
2) Excellent organizational skills and the ability to recognize and schedule priorities
3) Ability to work independently within specific timeframes and deadlines
4) Proficiency in Microsoft Outlook, Excel, and Word
5) Possess critical thinking and problem solving skills with attention to detail
6) Knowledge of and experience in Collections and Accounts Receivable
7) Work collaboratively across disciplines to share knowledge with others

228

Collector Resume Examples & Samples

High school diploma; some college is desirable
One to two years insurance billing and or collections experience with a general knowledge of hospital business office functions
One to three years experience in billing and collections, preferably in a hospital and/or physician billing services organization
Knowledge of third-party requirements and policies, to include but not limited to Traditional Medicaid, CMO, Blue Cross Blue Shield, HMOs, PPOs, and commercial carriers
Must have excellent telephone communication/customer service skills
Familiar with medical terminology and preferable knowledge in ICD-9 and CPT4 coding
Must be able to meet department/individual goals
Must be able to type 45 words per minute
Must be able to operate PC based computer systems, to include working knowledge of word processing, spreadsheet, and billing software

229

Collector Resume Examples & Samples

1 year of experience in insurance billing or collections with a general knowledge of hospital business office functions
2 years of experience in insurance billing and/or collections with a general knowledge of hospital business office functions
Knowledge of key Children's Healthcare of Atlanta patient accounting applications, e.g., EPIC Resolute, Dentrix Dental, Clearinghouse, or comparable system
Knowledge of third-party requirements and policies, including Medicaid, Managed Care, Blue Cross Blue Shield, care management organizations, health maintenance organizations, preferred provider organizations, commercial payors, and self-pay
Must have excellent telephone communication and customer service skills
Familiar with medical terminology, including diagnosis and procedure codes
Must be able to operate personal computer-based systems, including working knowledge of word processing, spreadsheet, and billing software
Performs daily billing of claims to third-party insurance following the guidelines of the UB04 and HCFA 1500 manual
Ensures that special billing needs by payor are performed to prevent denial of claims and delay in payment
Prepares and submits all final bill claims, secondary claims, rebills, and late charges on a daily basis, maintaining a current status
Performs routine follow-up on unpaid insurance claims, taking appropriate action to resolve problems causing delay in reimbursement
Documents all telephone and correspondent communications with third-party payors and guarantors thoroughly via online activity codes
Prioritizes and works proactively on accounts in assigned work queue to ensure all accounts are submitted timely
Complies with department workflows and routines
Contacts guarantors and other insured parties when additional information is needed and takes appropriate action to resolve any delay in reimbursement
Works correspondence daily, including adding Medicaid eligibility to self-pay and commercial accounts
Works returned mail on high-dollar accounts and correspondences from third-party payors
Takes appropriate action to resolve all insurance, bad debt, and/or self-pay unpaid balances

230

Biller / Collector Resume Examples & Samples

Follows-up on all assigned accounts from within the IDX/PCS systems in accordance with pre-established goals
Initiates proactive measures that result in account resolution
Researches and analyzes accounts and payments; reverses balances to credit or debit if charges were improperly billed or if payments were incorrect
Initiates recommendations and action plans for resolving accounts
Submits claims for secondary payment
Prepares refund requests for any monies due to patient or insurance company
Writes appropriate notes in IDX for every account, including any action taken
Handles in a professional and confidential manner all correspondence, documentation, and files
Attempts to locate patient/guarantor through direct contact, letter, or other means
Speaks with patient/guarantor to find third party sponsorship, settlement, or to begin charity process
Investigates the possibility of Medi-Cal linkage
Establishes payment arrangements according to pre-set guidelines
Prepares correspondence to patient/guarantor, as necessary
Receives and answers inquiries or complaints concerning self-pay accounts; gathers information for timely resolution of issues
Elevates issues, as appropriate, to the Supervisor
Supports CSMNS core values, policies, and procedures

231

Biller / Collector Resume Examples & Samples

Coordinate and follow through on the reimbursement activity for specific patient accounts (e.g transplant cases, cardiothoracic surgery cases, etc)
Ensures all conditions for payment receipt have been satisfied, which includes, but not limited to
Initiates contact with patients as necessary
Initiates recommendations and actions for resolving patient accounts. Evaluate accounts to determine any write-offs or corrections required, including duplicate charges
Submit bills to insurance for secondary insurance
Ensure that all necessary documentation and information is correct according to departmental policies and procedures. Ensure that all documentation is complete for submission to determine ultimate action on patient account
Ensure that all applicable monies are transferred from the hospital so that they may be posted accordingly
Answer telephones, patient inquiries, and respond appropriately to written correspondence relative to a patient’s account
Research and prioritize incoming mail, resubmit denials with proper documentation according to departmental policies and procedures
Verify correct initial subscriber billing information and update information in the system as necessary
Prepare refund request for any or all monies due to patient or insurance company as a result off overpayments or forward requests to appropriate individual in charge of processing refund requests
Post adjustments to accounts in accordance with departmental policies and procedures
Respond to all phone calls from other departments or insurance companies in an efficient and courteous manner
Demonstrate teamwork and provide assistance with special projects when assigned
Create correspondence and provide documentation for effective reimbursements
Responsible for updating information within the IDX system via BAR and PCS (charges, adjustments, write-offs, bad debt, refunds to patients/insurance companies, and professional courtesies). Responsible for processing non-sufficient funds checks and ensure follow-up with those patients in this categories
Clearly document within the patient’s account, actions taken on the account and any other follow-up that was done, including what the expected outcome should be

232

Biller / Collector Specialist Resume Examples & Samples

Follows-up on all assigned accounts from within the PCS systems in accordance with pre-established goals
Initiates proactive measures that result in account resolution on assigned projects involving specialized or advanced issues
Ensures that all conditions for payment receipt have been satisfied, which includes, but is not limited to, accurate charges and financial class; authorization/certification/TAR information; claims address; ICD-9 and CPT-4 coding; patient insurance eligibility, patient benefit coverage; patient responsibility
Responds timely and accurately to all incoming correspondence and inquiries from payers, patients, and other appropriate parties
Initiates contact with patients, as necessary
Initiates recommendations and action plans for resolving accounts to operations and client management
Evaluates accounts to determine any write-offs or corrections required, including duplicate charges
Responds to all phone calls from other departments or insurance companies in an efficient and courteous manner
Writes action plans and account summary of issues and maintains appropriate documentation of all issues and projects
Reviews various reports to identify denials and edits; corrects claims; suggest action plans to eliminate these denials/edits in the future; determines appropriateness for appeal
Prepares write-offs requests for denied claims which cannot be appealed
Reconciles accounts from collection agencies on a monthly basis
Acts as liaison with collection agencies, to include resolution of issues, recalls, and “exception” accounts
Works on special accounts/projects, as requested by management
Elevates issues, as appropriate, to management
Responsible for specialized processes and accounts
Meets daily and weekly productivity standards
Meets with clients as needed to discuss issues and report on action plan

233

Consumer Collector Resume Examples & Samples

Answer incoming member or member-related contacts (phone calls, emails, faxes, etc.), work Collection queues and make outbound member calls
Analyze and maintain all past due and delinquent accounts as assigned and in accordance with current policies and procedures, laws and regulations
Process legal collections work
Research and analyze accounts in Symitar, the collections software and possibly other sources including spreadsheets and reports
Understand and ensure compliance with Department of Banking standards, Fair Debt Collections Practices Act, PA Civil Procedure, PA UCC, Motor Vehicle Sales Act, Regulation Z, Fair Credit Reporting Act, SCRA and other laws or regulations that apply
Document all collection activity accurately for potential and actual delinquent accounts
Discuss potential eligibility for extension agreements, reduced and deferred loan payments with members. Refer requests to the Credit Committee. Process necessary paperwork and perform necessary account maintenance
Responsible to remain proficient in other areas of collections, when trained, to include but not limited to: collection of unsecured loans over 150 days delinquent, secured loan collections and charge off collections
Processes and submit insurance claims when applicable
Monitor and communicate frequently with Third Party Vendors to ensure the quality and timelines for services provided are in accordance with current policies and procedures
Understand and comply with policies and procedures set to perform all essential job functions
Assist with training new staff
Maintain account security to include but not limited to pin security, confidentiality and end of day “lock down”
Assists with outbound courtesy calls to remind members a loan payment is due
Judgment - Exercise advanced judgment and appropriate decision making within scope of MSRII job duties
Relationship Management - Ability to establish and maintain effective working relationships with co-workers, members and other business contacts of PSECU. Demonstrate PSECU’s Operating Principles of PRIDE (Partnership, Reliability, Improvement, Dedication, and Ethics)
Responsible for compiling necessary data for the review of the Board of Directors at the monthly meetings
Displays professionalism in dress attire
Lifting and carrying containers weighing as much as 20-30 pounds, i.e., to/from building and vehicle, to a storage area
Ability to reach above, at and below shoulder level

234

Collector Resume Examples & Samples

High school diploma or equivalent required. Associates degree in related field preferred
Minimum 3-5 years hospital collection experience
Governmental payer experience of 3-5 years (Medicare/Tricare/Champus/AHCCCS)
CPT/HCPCS - ICD 10 knowledge
Ability to read and comprehend complex instructions, remittance advices, EOB’s, UB’s
Proficient computer software skills (Microsoft Office Products including Excel & Outlook)
Excellent ability to think quickly and respond promptly to needs of the payer. Persuades others to commit to prompt action in resolving issues

235

Recovery Collector Resume Examples & Samples

To make calls to customers whose accounts are in a delinquent status to negotiate payment arrangements with these customers in order to get their accounts current
To take inbound calls from customers whose accounts are delinquent and to negotiate payment arrangements with these customers in order to get their accounts current
To track delinquent accounts and schedule follow-ups on delinquent accounts as needed
To research customer’s status and assets
To skip trace on customers to find good contact information
To work closely with the Repo Coordinators, branch personnel, collection department staff and management in order to collect on problem accounts and limit bad debt write-offs
To periodically handle special assignments and projects assigned by the Director of Credit & Collections, Credit Manager or a Credit Supervisor
To negotiate settlements arrangements with customers
To sue, secure judgments and collect on judgments against customers owing MMI
To help recovery units that are deemed unable to repossess or missing by local branches
To attempt to collect on any missing units which have been billed to customers as sales
Work with attorneys, courts, local branches, and local law enforcement agencies to recover MMI units and to recover debts owed to MMI
Prior collection experience required

236

Collector Resume Examples & Samples

Experience in Accounts Payable and Accounts Receivable preferred
Ability to multi-task, prioritize needs to meet required timelines
High School Graduate or GED Equivalent Required (effective 4/1/14 for all new hires)

237

VIP Collector Resume Examples & Samples

The duties of a VIP Coordinator include collection calls and/or correspondence and/or e-mails in a fast-paced goal oriented collections department
Providing customer service regarding collection issues, process customer refunds, process package cancellations, process package foreclosures, process and review account adjustments, resolve client discrepancies. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off request, customer reconciliations and customer service in general
Accountable for reducing/eliminating delinquency for assigned accounts
Perform other assigned tasks and duties necessary to support other related departments
Must communicate & follow up effectively with loans dept. regarding customer accounts on a timely and regular basis
Weekly and monthly reporting to supervisor and manager
Weekly analysis and processing of loans’ foreclosures
Monthly credit card expiration notices via e-mail and/or regular mail
High volume phone calls and correspondence to assigned delinquent customers
Manage guest’s requests and complaints regarding their VIP packages and loans
Provide excellent & considerate customer service to guests while collecting past due balances
Work with guests on payment arrangements within company’s guidelines. Keep track of payments promised by date and take necessary steps
Must be able to analyze and identify different needs, issues and steps for each delinquent account/situation at a given time
Must be able to analyze, identify and resolve package/loans related issues, problems and discrepancies, taking the necessary steps
1-3 year of previous collections experience required
Knowledge of billing and collections procedures
Extreme attention to detail, goal oriented
Commitment to excellent customer service
Ability to prioritize and manage multiple responsibilities regularly
3-5 years high volume corporate collections experience preferred
Previous timeshare experience helpful

238

High Dollar Collector RIC Resume Examples & Samples

At least one year of healthcare experience required
Knowledge of health care insurance preferred
Insurance Collections experience preferred

239

Collector Resume Examples & Samples

Resolve outstanding balances
Responds to correspondence and calls forwarded from the customer service unit
Investigates and/or ensures that questions and request for information are responded to ensure resolution
Of outstanding accounts
Works with other outside services to develop and monitor reimbursement
Analyzes accounts and determines when accounts are uncollectible. Prepares writes-off recommendation
Paid time-off

240

Collector Resume Examples & Samples

Collect and report urine specimens for drug screening and breath alcohol testing in an accurate, timely manner
Inventory and stocking of supplies
Required filing of drug and alcohol testing documents
Assists the Office Manager as required

241

Senior Collector Resume Examples & Samples

Knowledge of procedures for approving adjustment posting to Advantx
Knowledge of Cerner registration, Insurance tabs, user tables for insurance carriers, CPT, procedure, and diagnosis codes
Balances all batches prior to closing batch
Knowledge of facility Managed Care Contracts
Knowledge of required detailed accurate information policies and procedures
Verifies data for accuracy
Notify Facility and/or Management of any discrepancies
Understands all areas covered in Registration/insurance screens
Updates Patient Registration due to address updated from returned statements
Understanding and basic knowledge of CPT and ICD.9 codes
Ability to interact with team members, management and facility
Staff
Works with teammates to ensure all deadlines are met
NThrive
NThrive payer rejections are worked daily
Knowledge of how review claims submitted through nThrive
Knowledge of how to correct claims and resubmit through nThrive
Patient Statements-Upload file from Advantx so statements process weekly
Scan Chart
Knowledge of how to research payments/EOBs in Scan Chart
Knowledge of how to work correspondence and ensure it has been worked
Knowledge of how to pull Medical records in Scan Chart in order to submit to the insurance companies for review
Knowledge of how to scan documents in to Scan Chart for the Collection department
Other assignments
Work with Collection Manager/Supervisor to audit and train collection staff. Provide positive constructive criticism and feed back to collectors about performance and work flow
Work Escalated accounts as assigned
Work assigned facility and special projects as assigned
Recommend training needs based on auditing
Five years of previous collections experience and in an preferred Hospital Collection environment
Completion of Assessment Exam showing a high level of competency
Must have the skills necessary to operate the office equipment required to fulfill job duties
Forty-five (45) wpm typing skills
Medical terminology and computer experience beneficial
Knowledge of CPT and ICD codes
Good communication skills: written and verbal

242

Collector Resume Examples & Samples

Manage collection requirements for multi-million dollar portfolio of accounts
Communicate with customers via verbal and written communication to ensure the collection of outstanding accounts receivable
Prepare required documentation for placing accounts with third party agents
Generate monthly status reports of portfolio aging and payments
Special projects as directed by the Credit & Collection Management
Supports and exhibits behavior consistent with OUTFRONT Media’s sales and service philosophy
Qualified candidates must possess an Associate’s Degree or post high school education/training

243

Refuse Collector, Senior Resume Examples & Samples

Collects and disposes of waste by operating all types of collection vehicles. Uses a truck to pick up 90 gallon garbage cans, furniture, tree limbs, etc. from the curb
Replaces damaged trash cans as needed
Travels to and from the transfer station to empty the truck
Lifts, carries, pushes/pulls, reaches, and handles boxes, bags of yard waste, furniture and other refuse materials weighing from 50 to 100 pounds into collection trucks
Performs daily inspections of equipment to detect present or potential maintenance problems
Performs preventative maintenance as per manufacturer's operation manual and automotive policy to include filling collection trucks with fuel, washing, and sweeping it out
Interacts daily with citizens, customers, and communities by explaining refuse collection codes and procedures
Operates under the task system

244

Specimen Collector Resume Examples & Samples

Data entry of drug and alcohol testing results
Maintenance of the testing areas
Experience in urine drug screening
49 CFR Part 40 US DOT Drug and Alcohol Testing regulations

245

Collector Resume Examples & Samples

Call on delinquent accounts to secure payment arrangements
Prepare accounts for transfer to workout based on delinquency providing all the necessary documentation to the Workout department
Conduct skip tracing activities to locate updated customer contact information utilizing tools such as Lexis Nexis and internet searches
HS Graduate or Equivalent
At least 1 year of commercial collections experience preferably in the banking/financial industry
Microsoft Office (Excel, Word and Outlook)
Ability to speak clearly & professionally to customers on the phone
Ability to stay calm under potentially tense situations when the customer is agitated or upset
Effective negotiation skills & proactive follow-up with customers to ensure adherence to repayment terms

246

Collector Resume Examples & Samples

Manage the recovery email to timely answer disputes
Work with third party vendors to place accounts accordingly
Manage inbound request volume while providing support to vendors
Generate and reconcile end of month reports
Intermediate computer knowledge
Specifically strong Microsoft Excel, Word
Experience with Access Database and PowerPoint,
Ability to draft professional written communications
Must have strong reconciliation skills (V-Lookup, …..)
Customer service aptitude/customer retention skills
Ability to be self-directed toward achievement of goals
Ability to multi-task and work independently

247

Senior Collector Resume Examples & Samples

Minimum of 5 years previous collections experience required along with understanding of FDCPA Law and negotiating skills
Ability to analyze and interpret complex operating systems
Able to handle a heavy account load and a high volume of incoming and outgoing phone contact
Willing to work varied shifts from 8am - 7pm including Saturdays
Must be self-motivated, as some independent decision making will be required
Successful completion of Auto Club pre-employment assessments, background and drug screenings

248

O&t-collector Resume Examples & Samples

Post secondary education or above with minimum 2 years' relevant working experience
Proficiency in both spoken and written English, Cantonese and Mandarin
Good team player
Be able to work under pressure and against tight timelines
Willing to work overtime

249

Collector Optimization Services Resume Examples & Samples

Become a Subject Matter Expert (SME) on athenaClinicals, and as an SME, serve as a resource to others in the organization
Project manage client engagements, ensuring expectations and deliverables are documented and met, key stakeholders are informed and client satisfaction is achieved
Diagnose and address client problems, and develop innovative solutions to issues that arise post-implementation
Analyze client performance metrics to produce detailed assessment and recommendation reports
Assess client EHR workflows and recommend improvements as needed
Assess thoroughness and appropriateness of clinical content configuration and suggest improvements to drive provider productivity
Contribute to the online library of team training tools and documents
Discretion and judgment when working with sensitive content
Support COS Manager with team projects and initiatives
Meet departmental timeliness and quality metrics
Bachelor Degree or equivalent industry experience required
A minimum of 3 to 4 progressive years in a similar healthcare environment (health care, physician practice management, technology, teaching, training, client services, project management)
Candidates should have a strong interest in clinical workflows, EMR/EHR software and/or physician practice management applications
Effective time management, logical problem solving and analytical skills with a demonstrated attention to detail are required
Requires outstanding listening and interpersonal skills with the ability to effectively work and communicate with providers and practice staff
Experience improving workflows and processes
Strong analytic, problem-solving and decision making abilities
Mastery of all Microsoft Office applications, including Access, Outlook, Word, Excel and PowerPoint
Please submit cover letter with application*

250

PRE Voice Collector Resume Examples & Samples

Be the first point of contact for customers to collect on due and overdue Maers invoices; Provides customer service regarding collection issues and short payments
Ensure as a minimum weekly follow-up of out-standings, ensuring no AR over-dues days; Meet the DSO target for the customers and complete the tasks in accordance with the SLA
Regular monitoring for credit customers to keep their outstanding within credit limit
Notify senior management on customer delinquency
Interact with customers and raise disputes for customer queries on incorrect invoicing
Set up customer statements and maintain a dunning schedule in line with Maersk Line policies
Regular review of customer accounts with WKC manager
Respond to email within 24hrs or as needed depending on the criticality of the issue raised by the customer
Work experience 2-3 or above call centre experience
Bachelor degree in Accounting or related or Fine Arts (Language, Economics)
Microsoft office (excel is a must)
Previous AR Collection experience �
Prior experience in BPO (Business Process Outsourcing) / MNC (Multi-National Corporation)

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