Concessions Manager Resume Samples

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NZ
N Zemlak
Nolan
Zemlak
8544 Lester Forest
Detroit
MI
+1 (555) 217 4005
8544 Lester Forest
Detroit
MI
Phone
p +1 (555) 217 4005
Experience Experience
Phoenix, AZ
Concessions Manager
Phoenix, AZ
Hilpert Group
Phoenix, AZ
Concessions Manager
  • Directly supervise two or more employees with responsibility for hiring, coaching, and performance management
  • Partner with managers from other units to coordinates activities and participates in management team meetings
  • Manages the personnel activities of the operation and coordinates the work efforts of staff to meet departmental expectations
  • Develops standards for retail and/or concessions food and services, and evaluates new products and industry trends in order to improve operations
  • Directly supervise concessions employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
  • Provide leadership and direction to Quick Serve Supervisors, Leads and front line staff
  • Carillion 'Thank You' Scheme, which offers flexible, tax efficient benefits such as child care vouchers, cycle to work scheme & discounts on high street brands
Boston, MA
Ram Zone / Concessions Manager
Boston, MA
Smith-Kemmer
Boston, MA
Ram Zone / Concessions Manager
  • Create and execute marketing plan for Ram Zone locations
  • Create and manage schedule of students for Ram Zone and concession events
  • Prepare selling locations (set merchandise and displays, stock product, ensure proper supplies are in place, schedule staff, other duties associated with preparing venues for retail sales) for each event to meet Bookstore presentation standards
  • Coordinates with customer service manager, # 004903.0002, to schedule cashiering staff for stadium events. Manage customer service staff at events
  • In consultation with the Bookstore Director, position will use past sales and sales projections to establish sales and operational budget for department. Using financial information provided by the Bookstore’s Accounting Department (sales, expenses, etc.) position will monitor budget in order to meet budget goals
  • Manage daily work assignments of student staff
  • Responsible for transfer of money for events following established procedures and timelines
present
Chicago, IL
Senior Concessions Manager
Chicago, IL
Reinger Group
present
Chicago, IL
Senior Concessions Manager
present
  • Assists with control of all inventories, product cost, cash handling and purchasing
  • Develops, trains and conveys brand clarity through menu, product and beverage knowledge
  • Create, drive and accomplish strategic goals for the department through analysis, innovation and analytics
  • Ensures proper cash handling procedures are being performed
  • Executes all security, safety and sanitation standards
  • Respond and assist in any departmental guest service issues
  • Regularly obtains feedback from clients and guests to improve operations
Education Education
Bachelor’s Degree in Restaurant Management
Bachelor’s Degree in Restaurant Management
Johnson & Wales University
Bachelor’s Degree in Restaurant Management
Skills Skills
  • Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
  • P&L accountability and/or contract-managed service experience is desirable
  • Proven ability to work effectively with all levels of staff and management; Ability to promote and participate in team environment concepts
  • Team builder and ability to successfully manage and develop a team
  • Ability to communicate effectively both orally and in writing
  • Proficient communication skills (verbally and in writing)
  • Proven track record of being organized, dependable and self-motivated
  • Self starter who can work independently and on several tasks/projects simultaneously, and who can contribute to functional areas of the business outside of retail operations
  • Able to work independently and have the capacity to manage up and down
  • Flexibility, ability to work extended or irregular hours to include nights, weekends and holidays
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11 Concessions Manager resume templates

1

Club Concessions Manager Resume Examples & Samples

  • Assist the Director of Concessions with the concessions operation to include duties such as booking, selecting and costing menu items, pricing, equipment rental, clerical responsibilities and general office duties
  • Continuously improve operation and guest experience on the Club level
  • Oversee the Concessions Cleaning department, responsible for all concessions areas
  • Work with Culinary and Concessions teams to reduce waste, cost and labor to meet or exceed budget
2

Quick Service / Concessions Manager Resume Examples & Samples

  • Oversees all aspects of the Retail Foods operation, including set-up, menu selection, food preparation, service, breakdown and cleanup
  • Training, coaching, engaging, developing, disciplining, Retail Food staff
  • Supervising, supporting and planning Retail Food events of varying sizes and levels at the Convention Center
  • Ensuring that all Aramark brand standards and initiatives are consistently achieved
  • Accounts for cash received from sales and monitors cash handling procedures
  • Ensure that appropriate sanitation, organization, and safety standards are met through the use of checklists, hands-on supervision, and follow-up
  • Directly supervise Retail Foods operations including such duties as coordination of staff and rental equipment, set-up, preparation, service, break down, beverages, and events of varying size and complexity
  • Assist with booking of events, selecting and costing menu items, and pricing as needed
  • Plan, prepare, and keep record of scheduling, hiring, discipline, and performance reviews
  • Review inventory and sales records to prepare reports for management and budget departments
  • Formulate pricing policies for merchandise, according to profitability requirements
  • Estimate consumer demand while determining the types and amounts of goods to be sold
  • Participate in management team meetings
  • Interface with vendors and key service users within client organization
  • Facilitate external customer relations; represent ARAMARK and the client at any and all meetings and events
  • Prepare and/or purchase necessary permits as required by King County Public Health
  • Develop methods and procedures to increase sales, expand markets, and promote business
  • Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays appropriate to the market
  • Work with the event manager and exhibitor manager to secure space for retail foods throughout the building
  • Understand Micros systems and troubleshoot problems as they arise
3

Concessions Manager Resume Examples & Samples

  • Directly supervise concessions employees with responsibility for hiring, discipline, performance reviews and initiating pay increases
  • Ability to manage in a fast-paced and diverse environment with focus on client and customer service is required
  • Experience supervising in a union environment/Collective Bargining preferred
  • P&L accountability and/or contract-managed service experience is desirable
4

Concessions Manager Resume Examples & Samples

  • Assist the Director of Concessions with the concessions operation to include duties such as booking, selecting and costing menu items, inventory, pricing, equipment rental, clerical responsibilities and general office duties
  • Previous management or supervisory experience in within a convention center or sports venue is preferred
  • Candidate must be willing to be hands on with staff and operations and be willing to work event-based hours that include evenings, weekends and holidays
5

Concessions Manager Resume Examples & Samples

  • Productivity: Create value through efficient operations, appropriate cost controls, and profit management. Comply with the Operational Excellence fundamentals by meeting and maintaining food and labor initiatives. Ensure entire team is trained and able to execute. Supervise team regarding production, quality and control
  • Requires at least 2 years experience and prior experience in a management role
  • Previous management experience within a convention center or sports venue
  • P&L accountability and/or contract-managed service experience
6

Concessions Manager Resume Examples & Samples

  • Strong supervisory, leadership, and communication skills
  • Direct reports may include up to 5 full-time employees
  • Set goals and map the path to achieving those goals
  • Manage payroll to keep labor below budgeted amount for all events
  • Manage waste and arrange to receive credits where applicable with suppliers
  • Partner with health department, fire marshal, and other regulatory commissions
  • Compliance with standardized inventory control procedures
  • Ensure proper planning and execution for concessions events
  • Work with corporate director of concessions on large scale projects
  • Respond to guest feedback in a timely manner
  • Be willing to help other departments with their needs
  • Minimum of 3-5 years’ management experience in a high-volume concessions environment, large resort property, or high-volume convention center and strong working knowledge of food production operations
  • Must have Bachelor’s degree
  • Motivate employees and lead large groups with diverse backgrounds
  • Demonstrate excellent skills in verbal and written communication
7

Concessions Manager Resume Examples & Samples

  • Directly supervise concession employees with responsibility for hiring, discipline and performance reviews
  • Experience working in a Union Environment
  • Ability to manage in a fast paced and diverse environment
8

Tsongas Center Umass Lowell Concessions Manager Resume Examples & Samples

  • Leadership:Leverage Aramark's coaching model to engage and develop team members to their fullest potential. Reward and recognize employees. Ensure individual and team performance meets objectives and client expectations. Plan and lead daily team briefings. Ensure safety and sanitation standards in all operations
  • Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour
  • Current ServSafe and TIPS/TABS certification
9

Concessions Manager Kansas Speedway Resume Examples & Samples

  • Supervise up to 2000 employees and volunteers
  • Set and manage budgets up to $5MM per event
  • Recruit and train hourly staff, supervisors, and non-profit volunteer groups
  • Analyze and optimize concessions operation for throughput
  • Understand how to open and close inventory based sales
  • Assess inventory needs and place orders with all suppliers
  • Maintain equipment in good working order
  • Ability to drive consistency & strategic and innovative initiatives
  • Create and enforce best practices throughout operation
  • SOME TRAVEL to support facilities outside of primary location
  • Must have excellent leadership, time management, and customer service skills
10

Concessions Manager Resume Examples & Samples

  • High volume College, University Sports & Leisure Concessions management experience
  • Strong financial skills and overall food service management experience at large venues
  • Demonstrated ability to provide leadership strength/depth to a diverse and talented hourly staff team
  • Fiscal management experience, including inventory controls, food and labor cost controls
  • Strong guest/customer focus, with demonstrated success in developing a team that is customer oriented
11

Senior Concessions Manager Resume Examples & Samples

  • Direct the concessions department including managers, hourly team members, non-profit volunteers and subcontractors to meet company standards and exceed guest expectations
  • Ensure concessions locations are set and ready for business prior to doors on day of events, adjust to the business during events as needed
  • Create legendary experiences for the guests and clients; resolve service issues quickly and follow up as needed
  • Must be flexible with schedule and able to work different shifts
  • At least three (3) years of restaurant, hotel or hospitality food service is required
  • Five (5) years of experience at a GM or Director level overseeing a concessions department
  • Proven leadership and performance record of success in a fast-paced concessions or restaurant environment
  • ServSafe, local and state regulatory certificates or the ability to obtain required
  • Proficient communication skills (verbally and in writing)
  • Team builder and ability to successfully manage and develop a team
  • Able to work independently and have the capacity to manage up and down
  • Ability to work 60 + hours per week (as needed)
  • Willingness to work a flexible schedule, including days, evening, weekends and holidays
  • Must be experienced with computers; to include Microsoft Office (Word, Excel and Power Point), Outlook, E-mail and the Internet
12

Concessions Manager Resume Examples & Samples

  • Oversee the training of concessions team members on day-to-day operations and procedures; ensure proper staffing for all events
  • Manage inventory to maintain appropriate par levels and turn rates
  • Prepare various sales and operational reports as required; analyze product usage and make recommendations to improve
  • Create, drive and accomplish strategic goals for the department through analysis, innovation and analytics
  • Maintain assigned areas for proper safety and sanitation compliance
  • Able to communicate effectively with management team, customers and team members by speaking and comprehending English
  • Must be able to work extended shifts of 10 hours or more as business dictates
13

Concessions Manager Resume Examples & Samples

  • Engages in the financial goals of the operation and overall business with support from the Director of Concessions
  • Guarantees state, federal and business compliance, including but not limited to responsible alcohol service guidelines, safety and sanitation standards and client requirements
  • Knowledge of concession point of sale operations to include both front and back of house operations
  • Assists with control of all inventories, product cost, cash handling and purchasing
  • Thoroughly and accurately uses applicable Levy systems (BOSS, Point-of-sale, WFM and more)
14

Concessions Manager With the World Series Champions Chicago Cubs Resume Examples & Samples

  • Able to communicate effectively with management team, customers and team members
  • English reading, writing, math and computer skills required
  • Previous concessions management experience
  • Stamina to work 60 hours or more per week
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
  • Ability to handle or operate kitchen equipment
  • Ability to move rapidly and coordinate multiple tasks
  • Previous concessions supervisory/management experience
15

Ram Zone / Concessions Manager Resume Examples & Samples

  • Four-year college degree in a business or marketing related field
  • Three years full-time supervisory experience or three years full-time retail merchandising experience
  • Must be able to lift up to 50 pounds and stand for up to 6 hours
  • Must be able to work evenings and weekends to support games and promotional events
  • Create and implement operational plan for Ram Zone and Concessions Sales Departments and for summer sports camps
  • In consultation with the Bookstore Director, position will use past sales and sales projections to establish sales and operational budget for department. Using financial information provided by the Bookstore’s Accounting Department (sales, expenses, etc.) position will monitor budget in order to meet budget goals
  • Market, merchandise, and display inventory to grow sales
  • Replenish inventories to ensure venues are prepared for events
  • Properly track inventory in the MBS POS system (sales, transfers, etc.)
  • Work with other CSU Bookstore managers (Store Director # 012762.001, Assistant Director # 016555.0001, Merchandise Manager # 001699.0003) on inventory needs, ordering, and customer requests
  • Coordinate with Bookstore Accounting for funds needed for concessions and off-site events
  • Responsible for transfer of money for events following established procedures and timelines
  • Attend Athletic briefings for events as scheduled
  • Coordinate with LSC IT Department on equipment, repairs, special needs, and game day set-up needs
  • Manage maintenance of concessions trailers to ensure proper operations
  • Ensure trailers are properly set for events
  • Assist Merchandise Manager with product selection and purchases and other operations as needed
  • Hire, train, and supervise students for all Ram Zone and concession locations and responsibilities and for summer sports camps
  • Manage daily work assignments of student staff
  • Create and manage schedule of students for Ram Zone and concession events
  • Coordinates with customer service manager, # 004903.0002, to schedule cashiering staff for stadium events. Manage customer service staff at events
  • Coordinate with merchandise and other departments on staffing and inventory needs
  • Supervise staff at other off-site events. Attend training events necessary for leadership and oversight
  • Provide customer service on sales floor, via phone, and at concession events to support sales
  • Serve as a backup cashier providing customer service help during peak times when sales floor needs assistance
  • Prepare selling locations (set merchandise and displays, stock product, ensure proper supplies are in place, schedule staff, other duties associated with preparing venues for retail sales) for each event to meet Bookstore presentation standards
  • Create product plan-o-grams for Ram Zone and concession events for the current and upcoming seasons
  • Lead person for all store event sales that occur at the Bookstore and Ram Zone Fort Collins as assigned throughout the year
  • Develop and grow relationship with athletic team coaches for sports camps and other events throughout the year
  • Create and execute marketing plan for Ram Zone locations
16

Concessions Manager Resume Examples & Samples

  • Supervise concession personnel; train employees in company procedures; schedule employees to ensure adequate staffing
  • Good working knowledge of concession procedures and activities normally gained through 3-5 years in the field
  • 2-year degree with an emphasis in business or food service management preferred
17

Concessions Manager Resume Examples & Samples

  • Prior experience with campus/university athletic concessions operations
  • Outstanding customer service skills to insure highest quality of service to campus community; provide training and direction to achieve service excellence
  • Excellent fiscal management experience to write budgets, control expenditures and meet targets
  • Marketing experience to creatively identify sales opportunities and grow business to meet goals
  • Strong supervisory/leadership experience to provide direction and vision for a diverse team of managers, supervisors and hourly employees
  • Demonstrated critical thinking and strategic planning skills for the operation, to achieve both client and company objectives
  • Experience establishing operational standards, and working with staff to adhere to standards
  • Experience analyzing the business, determining new products and services, working through design and successful implementation
18

Seasonal Concessions Manager Resume Examples & Samples

  • Has strong attention to detail
  • Holds team accountable to daily responsibilities to deliver great customer service
  • Ensures team members have the tools necessary to complete their jobs
  • Ensures show quality standards are maintained at all times
  • Builds and maintains strong relationships with clients, customers, internal locations, partners and Levy Restaurants team members
  • Regularly obtains feedback from clients and customers to improve operations
  • Supports and communicates Company initiatives
  • Respond and assist in any customer service issues
  • Able to communicate effectively with management team, customers and team members
  • English reading, writing, math and computer skills required
  • Management skills required
  • Previous concessions management experience
  • Stamina to work 60 hours or more per week
  • Must be able to work extended shifts of 10 hours or more as business dictates
  • Must be flexible with schedule and able to work different shifts
  • Must be able to reach, lift, stoop, bend and perform extensive standing and walking (including stairs) throughout shift
  • Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan ahead
  • Ability to handle or operate kitchen equipment
  • Ability to move rapidly and coordinate multiple tasks
  • Minimum of two -- three years' supervisory/management experience in a food service position required
19

Senior Concessions Manager Resume Examples & Samples

  • Develops, trains and conveys brand clarity through menu, product and beverage knowledge
  • Taste, and evaluate food and beverage products
  • Preferred 1-2 years of management industry experience
20

Concessions Manager Resume Examples & Samples

  • High volume College or University Sports & Leisure Concessions experience
  • Fiscal management experience, including food and labor cost controls
  • Highly developed organizational skills, including ability to manage multiple and often conflicting priorities, meet deadlines and pro-actively address account needs
  • RELOCATION ASSISTANCE is available for this position!**
21

Concessions Manager Resume Examples & Samples

  • Maximize Centerplate's Quick Serve revenue and operational excellence through implementation and oversight of systems and policies related to concessions operations
  • Provide leadership and direction to Quick Serve Supervisors, Leads and front line staff
  • Ensure that policies and procedures for processing customer transactions are adhered to
  • Contribute to goal of making Centerplate #1 in Event Hospitality and the #1 Employer of Choice through personal commitment and leading by example
  • Bachelors degree and/or appropriate combination of education and experience to support on-the-job effectiveness
  • Strong working knowledge of food safety, sanitation, and general workplace safety standards with knowledge of Health Department requirements
22

Concessions Manager Resume Examples & Samples

  • Manages, directs and coordinates financial, personnel, and operational concessions activities including concessions, retail, cash, food sales, novelties and other related services of the Culinary Services department
  • Interviews, selects trains, schedules, evaluates, and reviews the performance of support staff
  • Manages, recruits and directs multiple community service groups to perform work at athletic and special functions in accordance with University, State and Federal guidelines
  • Plans, establishes, updates and implements the objectives and operational polices and procedures to comply with unit, division, and university guidelines
  • Manages the personnel activities of the operation and coordinates the work efforts of staff to meet departmental expectations
  • Monitors safety, security, and sanitation activities to comply with university requirements and state and federal laws
  • Manages and negotiates service contracts and agreements for venues and/or events
  • Manages cash handling and cash systems
  • Develops standards for retail and/or concessions food and services, and evaluates new products and industry trends in order to improve operations
23

Concessions Manager Resume Examples & Samples

  • Concessions management experience at large stadium/arena venues
  • Strong understanding or and practical experience with HACCP
  • RELOCATION ASSISTANCE IS AVAILABLE WITH THIS POSITION! **
24

Concessions Manager Resume Examples & Samples

  • Perform other related duties as assigned or requested
  • Coordinate inventory for playoff games; clean and close concession stands at the end of the season; arrange for equipment shut off and water shut off as needed
  • Inventory product throughout the sport season to coordinate with scheduled events; place weekly orders with concession supervisor. Schedule and receive deliveries, purchase and pick up products as needed; weekly laundering of cleaning towels needed for events
  • Work concessions at all high school sporting and band events; coordinate concession staffing for rental groups and special events
  • Post schedules and set up spreadsheet for department bookkeeper; track receipts and submit to bookkeeper weekly, expense log, reconcile p card, mileage report and time sheet; provide bank and balance funds at the end of each event and turn into bookkeeper weekly, collaborate and balance funds with bookkeeper at the end of each season
  • Determine menu and pricing for each season, take inventory, confirm pricing from vendors, schedule equipment set-up, place orders and stock stands for events
  • Make sure that concession stands are in working order (hot water, cold water, electrical, equipment, maintenance, pest control) and are clean and meet Tri County Health food preparation requirements; coordinate health inspections; troubleshoot as needed
  • Set training dates and train school concession managers to run concession stands during games; hold trainings throughout the year as needed to staff events
25

Assistant Concessions Manager Resume Examples & Samples

  • Maximize Centerplate's Quick Serve revenues and operational excellence through oversight of systems and policies related to concessions operations
  • Provide leadership and direction to Supervisors, Leads and line staff
  • Bachelor's degree and/or appropriate combination of education and experience to support on-the-job effectiveness
  • A minimum of 2 years of previous leadership experience within a diverse food and beverage environment
  • Venue catering/concessions experience and multi-site experience strongly preferred
  • Demonstrated financial acumen; P&L accountability and/or contract-managed service experience is highly desirable
  • Competent in all Microsoft Office programs
26

Assistant Concessions Manager Resume Examples & Samples

  • Leadership: Lead, mentor, engage and develop teams to maximize their contributions, including recruiting, assessing, training, coaching and managing performance. Ensure food service appropriately connects to the Executional Framework. Coach employees by creating a shared understanding about what needs to be achieved and how to execute. Reward and recognize employees. Ensure safety and sanitation standards in operation
  • Financial Performance: Build revenue and manage budget which includes cost controls with regard to food, beverage and labor as well as ensuring the completion and maintenance of P&L statements. Adopt all Aramark processes and systems to eliminate custom/manual reports. Utilize food production software to assure compliance with contracts. Accurately compute all menu costs for sales opportunities as well as on-going menu revisions. Understand performance metrics, data, and order and inventory trends; educate teams on key levers to improve margins
  • Compliance: Maintain a safe and healthy environment for clients, customers and employees. Comply with all applicable policies, rules and regulations, including but not limited to those relating to safety, health, and wage and hour. Ensure compliance with government regulations and education on industry trends
  • Requires at least 1 year of experience and prior experience in a management role