Consumer & Community Banking Resume Samples

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J O'Conner

Jett

O'Conner

13408 King Squares

Phoenix

+1 (555) 745 2406

13408 King Squares

Phoenix

Phone

p +1 (555) 745 2406

Experience Experience

Chicago, IL

Consumer & Community Banking

Chicago, IL

Kuhic-Jenkins

Chicago, IL

Consumer & Community Banking

A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Developing, generating, maintaining, and distributing periodic and ad hoc reports
Assists the FCO managing oversight of RCSA testing and engages with RCSA Test Analysts, including participating in Control Design Evaluations and Walkthroughs
Interpret business specifications and process MIS requests by creating, altering, or improving reports as well as process Ad Hoc reporting data requests
Assists the FCO managing the Risk & Control Self Assessment (RCSA) lifecycle, including process mapping activities
Work collaboratively with senior accounting and IT staff to develop reporting solutions to support business unit analytic reporting

Detroit, MI

Consumer & Community Banking Oversight & Control

Detroit, MI

Jones Inc

Detroit, MI

Consumer & Community Banking Oversight & Control

Execute the ORM framework in support of CCB Operations
Maintain strong and collaborative working relationship with Audit, Compliance, and IT Risk Management
Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration
Self starter who enjoys working in a fast-paced and demanding environment
Assist Business with Continuity Plan / Disaster Recovery strategy, process, and testing of plans
Participate in project planning, execution and wrap up; work with CCB Control teams to facilitate the testing projects effectively
Sustain best practice framework for defining, reviewing, and maintaining policies, procedures, and process documentation

present

Boston, MA

Consumer & Community Banking Compliance Manager

Boston, MA

Sauer-Rutherford

present

Boston, MA

Consumer & Community Banking Compliance Manager

present

Manages and conducts regulatory compliance reviews by evaluating line of business internal controls through the performance of testing/validations
Participates in and/or manage compliance projects and timely reports significant control and compliance issues to management
Assist in the development of Compliance plans and strategy for future enhancements to the program
Participate in the planning and development of testing activities as it relates to the establishment of the regulatory testing program
Assist in the preparation of reports and presentations to Senior Management and Regulators
Providing expert regulatory advice on compliance matters pertaining to the FLRB
Partner with corporate groups, compliance colleagues, subject matter experts and other lines of business on firmwide initiatives or workstreams

Education Education

Bachelor’s Degree in Accounting

Pepperdine University

Bachelor’s Degree in Accounting

Skills Skills

Professional Presence - ability to project confidence, calm under fire, great interpersonal skills coupled with strong verbal communication skills
Proven ability to build strong partnerships with colleagues, desire to learn quickly, be flexible and think strategically
Ability to isolate the root cause for control gaps, and able to identify and suggest viable short term and strategic solutions
Strong PC skills (proficient knowledge of MS Word, Excel, and PowerPoint)
Strong time management skills and the ability to manage multiple deadlines
Exhibits increased proficiency in duties and expanded knowledge and application of software packages
Maintains library of documents, templates, or other reusable knowledge assets
Strong interpersonal skills and ability to work with people at all levels across all functions
Excellent time management and planning skills along with the ability to handle multiple exams at the same time
Solid judgment with the ability to evaluate complex legal and business issues

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Associate Auditor Complaints Analytics & Reporting Consumer & Community Banking Resume Examples & Samples

Bachelors degree in Finance, Accounting or related discipline
2 years audit experience
Ability to work with and present to colleagues and stakeholders at different levels in the organization, including senior management
Self motivated, organized, and able to prioritize goals to meet objectives, work under pressure, and multi-task in a dynamic environment
High level of professionalism, self-motivation and sense of urgency JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Executive Director of Consumer & Community Banking Technology Audit Resume Examples & Samples

Partner with Business Auditors to deliver the global Audit plan
Oversee multiple audit engagements
Establish strong relationships with senior CCB leaders and related control groups
Work with stakeholders in a consulting role to add value and address unresolved issues
Articulate complex issues and themes to senior level stakeholders
Listen attentively to influence and coach others
Hold entire team accountable for meeting deliverables, adhering to Quality Assurance criteria and utilizing consistent methodology
Set aggressive standards for efficient management of resources, schedules and budgets
Finalize audit findings and use judgment to provide an overall opinion on the control environment
Provide direction to the team regarding scope and execution
Drive plan creation and changes based on changing business risk profile
Combine knowledge of CCB and firmwide Technology activities to recommend best practice solutions to issues
Conduct annual performance appraisals for the team and provide ongoing feedback
Provide leadership to the team, including active coaching of less experienced auditors
Provide ongoing continuous monitoring and relationship management
Monitor key risk indicators, significant change activities and escalation of emerging issues to senior management in a timely fashion
Stay up-to-date with evolving technology and regulatory changes impacting the business
Experienced senior IT professional with a proven Financial Services track record, with more than 10 years experience in combinations of successful application development, technology operations management or technology audit
Extensive experience and demonstrated success in understanding and evaluating infrastructure and application controls
Extensive, practical, working knowledge of the development lifecycle and project and program management concepts and controls
Solid understanding of internal control concepts, Sarbanes Oxley requirements and strong analytical skills
Excellent communication and interpersonal skills required with ability to present complex and sensitive issues to senior management
Ability to effectively manage and develop multi- location teams
Certified Information Systems Auditor accreditation preferred
Ability to travel (10- 15%)
JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/Disability/Veteran

Consumer & Community Banking Senior Audit Manager Resume Examples & Samples

Bachelors degree in Finance, Accounting or related discipline. MBA preferred
10 years audit experience
3 years of experience in Consumer Banking
Certified Information Systems Auditor (CISA) and/or Certified Public Accountant (CPA) designation are a plus
Excellent risk identification and measurement skills, regulatory management, and policy and procedure development
Proven ability to provide oversight, negotiate and directly influence change
Ability to collaborate with business and functional experts to provide audit guidance
Excellent interpersonal and communication skills, including ability to compromise and demonstrate diplomacy in sensitive situations and to interact effectively with senior management
Strong project management and process skills
High level of professionalism, self-motivation and sense of urgency
Proven ability to build partnerships with key stakeholders
Ability to prioritize and execute on multiple, simultaneous, complex priorities
Excellent teamwork and communication (written and verbal) skills required
Strong organization, project management and multi-tasking skills with demonstrated ability to manage expectations and deliver results required
Excellent knowledge of standard applications including, but not limited to: Microsoft Word, PowerPoint, Excel, MS Project and SharePoint

Audit Manager AML Consumer & Community Banking Resume Examples & Samples

Assist with leading the audit engagements as outlined above covering the CCB businesses including risk assessment, audit planning, audit testing, control evaluations, report drafting and follow up and verification of issue closure. Ensure audits are completed timely and within budget
Establish strong working relationships with CCB Compliance management
Work closely with CCB auditcolleagues in the early identification of emerging control issues and reporting them timely to Audit management and business stakeholders
Assist with developing recommendations to strengthen internal controls and improve operational efficiency
Assist with finalizing audit findings and using judgment opine on the control environment
Drive plan creation, execution and changes based on changing business risk profile
Assist with performingongoing analysis of risk trends through the development and implementation of audit coverage
Partner with business management, other control groups (i.e. risk management, compliance, fraud prevention), external auditors, and regulators establishing strong working relationships while maintaining independence
A strong, comprehensive understanding of key AML and OFAC regulations and current regulatory developments relevant to CCB (e.g. Dodd-Frank requirements) and key Compliance priorities
Minimum 8 to 10 years of direct AML or similar business experience
Self motivated professional who effectively analyses risk and proactively identifies issues
Minimum bachelors degree; advanced degree and/or certification (CPA, JD, MBA, CAMSetc)preferred
Proven ability to build strong relationships with key stakeholders, desire to learn quickly, be flexible and think strategically

Executive Administrative Asst-consumer & Community Banking Resume Examples & Samples

Telephone coverage for multiple executives
Provide administrative support for the team
Book international & domestic travel arrangements and organize itineraries
Process timely and accurate travel expense reports
Develop and maintain electronic files as needed
Manage general office needs such as ordering supplies, mail distribution, and floor maintenance
Self-starter, ability to work in a fast-paced team environment
PowerPoint-savvy, Excel-savvy - must be able to make updates in team presentations
Strong interpersonal, written, and oral communication skills
Ability to work independently as well as part of the team to ensure that the needs of the group are always met and that adequate assistant coverage is provided to the group
Make yourself available to your peers to assist with overflow, special projects and day-to-day tasks
Strong Technical skills – hardware and software
Other administrative / general tasks
Coordinate group coverage (i.e., vacations, training and temporary assistance)
Minimum 5 years senior executive secretarial experience (3 years with high level ED or MD/SVP)
Enthusiastic, self-motivated, effective under pressure, and flexible
Able to work with minimal supervision, works well individually and in teams, shares information, and supports colleagues
Solid organizational and time management skills
Excellent telephone skills (i.e. takes accurate and complete messages)

Associate Compliance Auditor Consumer & Community Banking Resume Examples & Samples

Bachelor’s degree required; professional certification (eg CRCM) or willingness to pursue required
Minimum 3-5 years of audit, relevant business and/or compliance experience
Strong knowledge of lending regulations and key compliance priorities
Proven ability to build strong relationships with stakeholders, learn quickly, be flexible and think strategically
Enthusiastic, effective under pressure and willing to take personal risk and accountability

Consumer & Community Banking Audit Associate Resume Examples & Samples

Perform audit projects from planning to reporting and deliver a quality product in line with department standards
Partner with other groups within Audit to ensure the delivery of an integrated audit program of coverage
3+ years auditing experience or public accounting
CPA or similar designation required
Ability to execute audit assignments
Advanced desktop skills in products to support the above (Excel, PowerPoint etc.)

Executive Admin Asst-consumer & Community Banking Resume Examples & Samples

Actively manage the calendars of multiple team members and work effectively with other administrative assistants to coordinate/plan meetings and conference calls, which may involve numerous time zones
Assist with staff onboarding and off boarding which includes requesting equipment setup and system access
Willing and able to learn the business and fully understand how and why tasks satisfy business needs
Tasks, whether routine or urgent, are completed successfully and in a timely manner
Understanding and demonstrating good problem-solving skills
Document/report/presentation preparation
Calendar management/document organization
Other administrative/general tasks
Maintain department equipment (fax machines, copiers, printers, etc.)
Establish and maintain open communication policies with peers and managers across the country
Maintain familiarity with all policy and technology updates
Maintain confidentiality of information
Proven PC skills, highly proficient in all Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
Excellent verbal and written communication and interpersonal skills required with the ability to produce high quality emails and messages to individuals at all levels of the organization

Cross Line of Business & Emerging Risk Audit Manager Consumer & Community Banking Resume Examples & Samples

Assist senior managers in developing and refining the operating practices in this recently formed team
Perform control design assessments of a given topic across all applicable areas within the Firm. Identify control gaps and opportunities to strengthen the control design as well as provide comparison of controls across the applicable businesses
Review control metrics/analytics to identify potential areas of emerging risk for further research and/or escalation
Apply cross business issue themes and emerging risks to audit coverage. Partner with LOB auditors to update risk assessments and audit coverage as needed
Identify common products and businesses processes across the Firm’s LOBs and work with audit teams to drive consistency in risk assessments and audit coverage, considering the risk profile of the businesses
Partner with LOB or corporate audit management and teams in developing strong root causes for issues and identifying issue trends within their respective businesses
Minimum of a Bachelor's degree; advanced degree is a plus
5-7 years experience in a financial services organization, public accounting or consulting firm, or related industry
Experience developing and managing senior stakeholder relationships and delivering difficult messages
Ability to quickly learn new areas of the business by applying solid foundation and understanding of internal controls and general business practices

Audit Manager Consumer & Community Banking Risk Management Audit Team Resume Examples & Samples

Participate in audit activities including risk assessments, audit testing, control evaluation, work paper documentation and follow up and verification of issue closure
Ongoing continuous monitoring activities that include maintaining professional and constructive relationships with senior business executives
Partner with colleagues, clients and control community members to evaluate, test and report on the adequacy and effectiveness of management controls
Work closely with the consumer line of business auditors in the early identification of emerging control issues and reporting them to line of business and audit management
Partner with other groups within Audit as appropriate to ensure the delivery of a seamless program of audit coverage across JPMorgan Chase
Bachelor's degree in Accounting/Finance or related discipline
At least 7+ years auditing experience with experience in Risk Management a plus
Ability to understand business processes, identify control points and gaps
Ability to plan and execute audit assignments
Excellent communication (i.e., verbal and written) and interpersonal skills

Chase Consumer & Community Banking Resume Examples & Samples

Working knowledge of consumer banking operations, financial services laws and regulatory environment preferred
Excellent analytical and problem-solving skills, inquisitive nature and comfort challenging current practices
Confidence to take ideas forward and to challenge others, where appropriate
Proven ability to anticipate and identify risks and effective mitigants
Adept at developing relationships with senior business executives with a reputation for partnering across organization lines to mitigate risks
Demonstrated leadership skills with the ability to manage a matrixed team in a complex organization
Managing Director with 10+ years experience in financial services industry, with specific experience in Operational Risk, Operations, Process Improvement, Business Management, Audit, Compliance or other controls-related area preferred
Bachelor’s Degree in business administration, finance or related field; post graduate degree a plus

Liquidity Controller Associate Consumer & Community Banking Treasury Resume Examples & Samples

Supporting daily, monthly, and quarterly liquidity reporting across all lines of business under CCB, which includes
Partnering with regulatory reporting controllers
Deep dive analysis of the data to ensure accuracy of reporting
Detailed knowledge of the differences of each report produced
Documentation of all assumptions
Accountable for reporting / submission of daily Fed schedules
Continuing to build out the operating model for liquidity reporting with a goal of end-to-end ownership
Enhance existing/build new processes and reporting as it relates to liquidity
Working closely with other CCB teams on the implementation of LRI (Liquidity Risk Infrastructure), a firm-wide CFO sponsored project to automate liquidity reporting; includes data clean-up, working group meetings, and user acceptance testing
Enhance existing Liquidity Reporting process including creation of decks provided to senior management
Works well in an ever-changing business environment
4+ years of relevant Finance experience (required)
Proficiency in Microsoft Excel, Word, and Power Point (required)

Investigations Specialist Consumer & Community Banking Resume Examples & Samples

Five years experience or knowledge in Bank Secrecy Act and USA Patriot Act regulations and requirements
Bachelor's degree in Accounting, Finance, Law, Criminal Justice, English, or related field, or comparable work experience
CFE , ACAMS or comparable certification preferred
Proven judgment and problem-resolution skills
Experience in filing Suspicious Activity Reports (SARs)
Revious experience with internal applications such as Customer Assist or IVault
Advanced knowledge of various MS Office products
Industry knowledge & Client Relationship skills
Analytical skills & Time Management
Excellent Organizational Skills and ability to multi-task

Legal Paralegal Consumer & Community Banking Chi Resume Examples & Samples

Review and analyze UCC search results
Review and negotiate title insurance commitments
Research and monitor applicable state and federal laws
Process outside counsel billing, manage engagement and disengagement of outside counsel relationships
Read and analyze agreements and other legal documents
Participate in group settings, project teams and business teams to provide legal support for operational processes related to the business
A minimum of 4 years paralegal experience is mandatory
4-year college degree and Paralegal certificate required
Experience with Article 9 of the Uniform Commercial Code and title insurance matters, preferred
Experience in drafting commercial lending documents
Experience in legal research, summarizing documents and analyzing law
Self-starter and with the ability to monitor own workload to meet work goals
Strong interpersonal and analytical skills required
Ability to work independently, manage complex projects and multitask successfully in a complex and sophisticated business environment
Experience in Microsoft Word, Outlook, Excel, Powerpoint, Sharepoint, and Westlaw is required

Recruitment Specialist Consumer & Community Banking Resume Examples & Samples

Demonstrate understanding of the line of business and staffing needs to proactively offer solutions, consult with managers on hiring process, candidate pool and offers
Phone screen qualified candidates provided by screeners to build diverse slates for Hiring Managers to select and fill open requirements
Provide regular progress updates to Hiring Managers throughout the process, drive recruitment process and ensure candidate decisions are made in a timely manner
Extend and negotiate employment offers with candidates by selling both the firm and the position
Monitor candidate flow through the pre-employment process and provide updates to the Hiring Manager and candidates in a timely manner
Manage competing priorities and multiple administrative recruiting processes
Execute on deadline driven hiring and collaborate with Recruiting Manager/Lead to refine recruiting strategies as necessary to support the need
Utilize complete functionality of Taleo and maintain data integrity ensuring proper documentation of selection process and compliance within the recruiting process
Provide a stable and resilient operations environment by ensuring solid focus around risks and controls
Delivery of specific recruitment projects as required
Ensure that JPMorgan Chase is positioned to attract, source and recruit the best talent, both internally and externally
Bachelor’s degree in lieu of at least 2 years related work experience
Prior experience preferred in hiring and selection
Ability to think independently, demonstrate good judgment and proactively solve problems
Must be a self starter, organized and detail-oriented
Intermediate computer skills with Microsoft Office: Word, Excel, PowerPoint, Outlook
Basic understanding of employment processes preferred

Consumer & Community Banking Strategy Resume Examples & Samples

Use both vision and analysis to unlock business problems and build compelling fact based strategic recommendations, which successfully engage stakeholders
Develops the Business Plans needed to execute these strategies, and leads cross functional teams to deliver operational implementations
Ability to motivate, mentor, and lead talented professionals to deliver outstanding results
Develop an overall strategic framework and financial plan to replace revenue streams lost from Consumer Banking regulatory changes
Guide and support senior management decisions on various growth and profitability improvement initiatives
Develop a new customer segmentation approach, and implement across the organization to effect pricing changes, identify new revenue streams, revenue deepening opportunities, and increase the quality of our customer experience
Engage senior leadership from products, distribution channels, customer experience, and business functions to execute strategy
12+ year’s growth and go-to market strategies for financial institutions, preferably Consumer Lending
Experience in both management consulting and internal strategic consulting within the financial services industry is highly preferred
An outstanding ability to apply quantitative analytical approaches, communicate effectively and confidently (both oral and written)
Ability to influence and negotiate effectively at all levels (including C – Level) and across a variety of businesses
Proven organizational ability and working within tight deadlines, often under pressure
Vision, creativity, presence, and credibility. A collaborative and flexible style, with a strong service mentality
Exceptional leadership skills, with the ability to collaborate across a highly matrixed organization

Chase Consumer & Community Banking Resume Examples & Samples

Analytical and project management-based frameworks (creative, risk taker, willing to think different, comfortable playing with data and challenging past methodological tenants)
Balanced and commercial perspective (risk management thinker who considers shareholder, regulator and customer stakeholder points of view)
Experience in a variety of economic environments and consumer lending product
Strong Leadership Skill with the ability to think, communicate and act like a Business General Manager (decisive, business oriented and quick)
Good balance of the ability to manage people and processes and be hands on and get into the details
MS or PhD degree in Statistics, Economics/Econometrics, Applied Economics, Decision Science, Operations Research, Mathematics (or equivalent quantitative field)
A minimum of 10 years of relevant analytics/modeling experience. Experience in statistical modeling, risk management and Business Insights in financial firm/credit card industry is preferred
Experience managing high-performing teams
Proficient in the following applications: Microsoft Word, Excel, and PowerPoint
Strong analytical, interpretive and problem solving skills, which will require the ability to synthesize / analyze diverse information and develop strategy recommendations from observed outcomes
Experience in advanced analytic techniques applied to customer and risk valuation, marketing ROI, design of experiment, and segmentation
Written and oral communication skills to clearly present analytical findings and influence across all levels of the organization
Strong Leadership Skill with the ability to think, communicate and act like a Business General Manager (creative, risk taker, willing to think different, comfortable playing with data ,decisive, business oriented and quick)
Ability to influence across all levels of the organization

VP Compliance Manager Consumer & Community Banking Resume Examples & Samples

Bachelor’s degree or comparable work experience required
Minimum of 3 years of VP level experience
Experience with Servicemembers Civil Relief Act (SCRA) preferred
Strong regulatory compliance, risk, credit and fair lending background
7 or more years banking experience and 5 years experience in Compliance, Legal, Risk, Control or Audit
Excellent decision maker with the ability to manage multiple assignments
Excellent analytical skills and attention to detail required
Certified Regulatory Compliance Manager (CRCM) or equivalent certification is preferred

Consumer & Community Banking Resume Examples & Samples

Examine the effectiveness of controls; assign appropriately substantiated control ratings
Perform side-by-side observations, evaluate data, and execute re-performance testing methods
Utilize automated testing techniques and strategic sampling methodologies for transactional testing of high-volume data sets
Conduct meetings with business owners at various levels of management, deliver testing results and influence sustainable control enhancements; develop recommendations to strengthen controls and improve operational efficiency
Participate in process mapping sessions and the identification of risks and determination of risk rankings
Comfortable performing peer reviews of other team members testing and providing constructive feedback
Accountable for meeting deliverables and deadlines
Create and maintain collaborative relationships with our business partners
Exhibits professional skepticism; synthesizes data quickly and communicates analysis succinctly; utilizes critical thinking and analysis to influence and provide direction
Minimum 5 years experience in financial services industry with background in controls, audit, quality assurance, risk management, or compliance required; or equivalent subject matter expertise in a relevant business related function/operation
Superior attention to detail and intellectual curiosity
Self-motivated with a high level of personal initiative, ownership, and accountability
Effective time management and multitasking skills
Strong interpersonal skills; exceptional collaboration and relationship building skills
Working knowledge of the Phoenix Operational Risk Management system and Application Lifecycle Management (ALM) software preferred
Ability to work flexible schedule as required

Consumer & Community Banking Resume Examples & Samples

Perform analytics related to P&Ls, forecasts, budgets and key performance indicators
Play a key role in execution of weekly and monthly forecasts, monthly close process, and yearly budget process
Partner closely with line of businesses to collect information, consolidate inputs in a meaningful way and create value added analysis around overall trend
Partner with Mortgage Banking, CCB and Corporate Finance teams, as well as line of business P&A teams to support senior management decision making
Help drive the improved integration of reporting/data, forecasting, and analytics across MB line of businesses
Participate as a critical team member in finance driven projects that span MB
Conduct ad-hoc financial analysis based on request from senior management tea and problem solving to further breakdown results
2+ years financial planning and/or reporting experience, preferably in an analytical or forecasting capacity

Consumer & Community Banking Operations Resume Examples & Samples

Bachelor's degree in Accounting/Finance, Economics or related discipline
Working knowledge of Regulatory Compliance
Ability to manage multiple tasks concurrently in an efficient and effective manner and with minimal supervision; proven ability to multi task, complete projects on time and on budget, and adjust to changing priorities
Excellent communication (i.e., verbal and written) and interpersonal skills, with the ability to present complex and sensitive issue to senior management and influence change
Enthusiastic, self-motivated, effective under pressure and willing to take personal responsibility/accountability

Consumer & Community Banking, Treasury Resume Examples & Samples

Experience as a data scientist, software engineer, DBA, business intelligence engineer, or equivalent
Bachelor’s degree in Computer Science Engineering, MIS, Mathematics, Statistics or other quantitative subject
Extensive data background with an understanding of the entire ETL process
Experience with scripting languages; Python a big plus
Knowledge of Chase data warehouse
Experience with big data platforms / technologies including Hadoop, Spark, Pig, or Hive
Modeling / Stats / Machine Learning experience a plus
Experience with high level statistical programming languages (R, SAS, STATA, SPSS)
Working knowledge of banking, specifically retail deposits
Understand version control and are comfortable with GIT, SVN or JIRA
Documentation and controls focused with well laid out code which is easy for outsiders to replicate in minimal time

Consumer & Community Banking Resume Examples & Samples

Oversee team of program/project managers in all stages of the project delivery lifecycle
BA/BS degree required (advanced degrees, other certification a plus)
Minimum 7 years of project/program management experience
Working knowledge of Consumer Banking / branch processes and platforms preferred
Must be comfortable with ambiguity and change in a fast-paced environment
Self-motivated individual that demonstrates initiative with proven flexibility and reliability
Excellent written/verbal communication skills with proven ability to engage senior management
Superior presentation / analytical skills (e.g., Excel, PowerPoint)

Consumer & Community Banking Resume Examples & Samples

Partner and consult with clients to define problems and information needs and translate them into specific data requirements to support business initiatives
Complete analytical projects from start to finish (requirement gathering, querying data and manipulation, overall analytical assessment, project documentation, communication packaging, and presentation of results)
Developing, generating, maintaining, and distributing periodic and ad hoc reports
Interpret data and analyze results using advanced / complex exploratory and statistical techniques. Identify, analyze, and interpret trends or patterns in complex data sets
Work closely with clients and management to prioritize business and information needs
Ability to be a team player, thrive in a changing environment, and stay focused on meeting business objectives in a fast paced environment with aggressive deadlines
6+ years experience in building customized code in SAS and SQL

Consumer & Community Banking Resume Examples & Samples

Work with a team of decision science professionals to review and when needed develop best-in-class models for retail and commercial businesses
Ensure that all models reviewed are appropriately risk tiered and are in compliance with regulatory requirements and the Firm-wide fair lending policy
Provide insights derived from the models and modeling exercise to support fair lending strategies
A minimum of 3 years of hand-on modeling experience. Experience in modeling within financial services is required
Outstanding analytical, interpretive and problem solving skills, which will require the ability to synthesize /analyze diverse information and develop strategy recommendations from observed outcomes
Previous experience to support regulatory examinations and internal audits is preferred
Strong written and oral communication skills to clearly present analytical findings
Proficient in the following applications: Microsoft Word, Excel, PowerPoint, and SAS

Executive Director of Strategy Consumer & Community Banking Resume Examples & Samples

Develop expertise in a variety of functions and businesses
Lead teams to deliver on high priority opportunities for the company
Be mentored and coached by experienced and talented managers and provide mentorship to junior team members on problem solving, analytical, communications, and leadership skills
Developing strategies and insights to address top opportunities for the business
Working collaboratively with team members across lines of business and staff areas
6+ years of experience at a premier management consulting firm, at an internal consulting/corporate strategy team, or in an investment banking division (M&A, Coverage, Capital Markets, Equity Research), including 1-3+ years of experience motivating and leading teams
Ability to structure and scope complex problems and apply a range of analytical tools to develop solutions
Excellent end-to-end generalist problem solving skills and ability to prioritize issues and analysis
Strong interpersonal and influencing skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources
An outstanding ability to communicate effectively and confidently and to work well in cross-functional teams
Openness to an environment of active developmental feedback from peers and managers

VP-mortgage Strategy Consumer & Community Banking Resume Examples & Samples

Lead teams to deliver on high priority opportunities for the mortgage business
Developing strategies and insights to address top opportunities for the mortgage business
Scoping and structuring projects
Leading teams in project execution to identify issues and actionable opportunities, design solutions, and quantify potential impact to the mortgage business
Advising and influencing senior leaders in the mortgage business on key business decisions and major change initiatives
Proactively managing work to deliver critical business initiatives with both quality and speed
Developing junior team members both formally and informally
Building and delivering concise communications to senior management
Working collaboratively with team members across the business and staff areas

Consumer & Community Banking Resume Examples & Samples

BA/BS in related field, CPA/MBA/Advanced Degree preferred, but not required
10+ years financial services industry experience
Basic knowledge of securities markets, businesses and products offered by major financial institutions, as well a working knowledge of product classes such as credit card loans, mortgages, and retail deposits
Financial modeling skills, Essbase preferred

Consumer & Community Banking Risk-auto Finance Resume Examples & Samples

Taking ownership of your portfolio, acting with a sense of urgency, doing whatever it takes to effectively get the job done
Utilizing excellent credit skills to author well thought out and concise analysis of DCS relationships using appropriate structure and identifying key risks
Work in partnership with the Bankers to develop fulsome Client relationships including being looked to as the go to person when the banker is out
Working proactively, in a constructive, diplomatic manner, with both internal and external contacts to keep transactions moving
Demonstrating excellent communication skills both internally and externally and using those communication skills to effectively solve problems
The ability and courage to voice your opinion in a clear, concise manner and to defend that position with Management
Assigned to the largest and most-complex relationships
BA/ BBA/MBA, completion of a major corporate bank credit training program (or the equivalent corporate banking / corporate finance experience)
Minimum of 3 plus years in commercial banking / lending experience which might include credit, structuring and marketing
Possesses significant accounting and finance knowledge, and commercial banking experience
Demonstrated superior verbal and written skills, interpersonal skills, and analytical, problem solving skills
Ability to mentor more junior underwriters
Any candidate not meeting all the qualifications can be consider for a Underwriter I (601)

Consumer & Community Banking Resume Examples & Samples

Preparation, consolidation, review and detailed analysisof a number of key financial activities including, but not limited to
Over 3 years professional experience in handling large amount of data, analyzing P&L and Balance sheet drivers preferred
Exceptional analytical, problem solving, critical thinking and project management skills with a proven track record of execution against deliverables
Self-starter who is driven to excel in all aspects of their role and seeks to break the status-quo and initiate improvements where necessary
Previous experience in a finance / planning role in banking or financial services strongly preferred

Consumer & Community Banking Risk-special Credits Officer Resume Examples & Samples

Improves the overall quality of the portfolio through negotiating satisfactory repayment schedules, obtaining additional collateral and/or restructuring credit facilities, as appropriate
May also be involved in the management, leasing and sale of commercial OREO property
Reviews existing loan documentation for errors and omissions, and evaluate client's financial strength and capacity to repay outstanding debt
Ensures collateral lien is perfected and determines collateral’s current value
Develops and implements a plan of action to protect and improve the bank's position in the credit
Negotiates a satisfactory restructure of the credit facilities and obtains additional collateral as appropriate
Monitors plan of action for the desired results
Takes legal action when necessary to protect interests of the bank, including liquidation and foreclosure of collateral
Documents all contacts, agreements and discussions that transpire with the client, outside vendors and attorneys
Extensive specialty lending – SBA, Ag, USDA
Expert understanding of workout, collection and negotiation strategies
Bachelor’s degree or equivalent work experience
9+ years of commercial workout experience
Expert underwriting knowledge, financial statement analysis, accounting, economics and finance required
Expert understanding of commercial real estate and asset based lending in a lending environment
Demonstrates advanced verbal, written, and interpersonal skills as well as analytic and problem solving skills
Ability to formulate and articulate objective views based on professional analysis
Expert knowledge of credit philosophy and policies, loan documentation, bankruptcy and related legal issues
Expert knowledge of standard accounting practices, financial statement analysis, ratio analysis, borrowing base analysis, economics and finance
Expert knowledge of federal bankruptcy and state collection laws

VP-consumer & Community Banking Audit Resume Examples & Samples

Lead and/or participate in audit activities including risk assessments, audit planning, audit testing, control evaluation, report drafting, work paper documentation and follow up and verification of issue closure
Partner with colleagues, clients and control community members to develop, evaluate, test and report on the adequacy and effectiveness of control environment. This is conducted in accordance with department and professional standards and will require the presentation of issue root cause to senior client management
Build and maintain key relationships with stakeholders, establishing a culture of engagement while adding value by recommending best practice solutions to issues
Partner with other groups within Audit as appropriate to ensure the delivery of a seamless program of audit coverage
Stay up-to-date with evolving regulatory changes and market events impacting the Consumer business
Minimum Bachelor's degree in Finance, Economics, Accounting or other quantitative discipline. An MBA degree and/or professional certification, such as CPA or CIA a plus
At least 8 year's internal/external auditing experience, with at least 2-3 years specifically covering Consumer Banking products, services, or operational functions preferred
Excellent communication (i.e., verbal and written) and interpersonal skills, with the ability to present complex and sensitive issue to senior management in a persuasive manner and influence change
Strong analytical and risk analysis skills particularly in regard to understanding business processes, identifying control points and gaps, and assessing the probability and impact of an internal control weakness
Ability and desire to learn quickly, be flexible and think strategically
Ability to be able to multi task, complete projects on time and on budget, and be able to change priorities
Enthusiastic, self motivated, effective under pressure and willing to take personal risk and accountability

Consumer & Community Banking Oversight & Control Resume Examples & Samples

Direct supervision of staff to ensure appropriate program execution
Execute the ORM framework in support of CCB Operations
Assist Business with Continuity Plan / Disaster Recovery strategy, process, and testing of plans
Provide technical expertise in ORM Framework development and implementation, including policy, RCSA, KRI, loss event database, and risk reporting
Drive behavioral change to resolve process and infrastructure weaknesses
Provide subject matter expertise/training to other risk disciplines, business units, and corporate functions to support compliance with framework components
Support & facilitate training sessions for assigned business units on the use of supporting technology (ex: Phoenix tool, RMM, etc.)
Collaborate with assigned business units to identify key risk indicators (KRIs) that enable risk profile monitoring and trend analysis against management's risk appetite and tolerance levels
Provide support and oversight in establishing remediation plans to resolve gaps in
MBA preferred but not required
Good understanding of Operations functions and processes; knowledge of Commercial Card Business is a plus
Relevant risk management experience and awareness either gathered through a risk or audit role, although would consider other relevant experience
Working knowledge of operational risk frameworks (e.g. RCSA practices, loss event databases, KRIs)
Working experience in developing, tracking, analyzing and reporting on key risk indicators
Self-motivated & confident decision-maker with the ability to demonstrate leadership, challenging and influencing change where necessary
Strong interpersonal and analytic skills, particularly influencing and negotiation
Effective communicator with excellent written and verbal communication skills
Ability to manage multiple assignments and meet tight deadlines within a team environment
Strong people & relationship building skills
Flexible and creative thinker

Consumer & Community Banking Resume Examples & Samples

BA/BS in quantitative field, CFA/MBA preferred, but not required
7+ years financial services industry experience
Background in capital markets or investment banking, with strong working knowledge of interest rates, banking industry, retail financial products and services
Proficiency in Microsoft Excel and PowerPoint
Financial modeling skills, including Discounted Cash Flows (DCF) and similar

Consumer & Community Banking Risk-consumer Credit Resume Examples & Samples

Help to establish RCSA program parameters to execute the RCSA program in accordance with program requirements
Communication of program deliverables to program participants
Create templates and instructions to help guide the CCB Risk team in the execution of the RCSA program
Assist in the program management of the RCSA program
Create, monitor and interpret key performance indicators and metrics to monitor and assess the execution of the RCSA program
Assist team members in the coordination and execution of all phases of the RCSA lifecycle (including control evaluation)
Creation of standard model PARCS for use by CCB Risk
Interact with colleagues across Corporate Functions to help understand program requirements and provide status updates on progress
Bachelor’s degree from an accredited university
Experience with operational risk and / or control functions
4 plus years experience in Financial Services
Excellent organizational experience
RCSA experience a plus
Superior communication (verbal and written)
Team player with ability to build strong cross-business relationships – proven flexibility, adaptability and reliability
Ability to partner with related functions to ensure a coordinated and well executed program
Strong knowledge of Microsoft suite of applications – especially Excel and PowerPoint

Consumer & Community Banking Resume Examples & Samples

Proficiency in Microsoft Excel (advanced formulas), Word, and Power Point (required)
Proficient in SQL
Mortgage Banking experience preferred

Consumer & Community Banking Compliance Manager Regulatory Change Resume Examples & Samples

O Engage in CCB and Firmwide working groups to establish and build an ongoing Regulatory Change Management process
Minimum 7 years experience in Compliance or Risk, preferably within the financial services industry
Highly motivated, results-oriented individual who is able to work independently under minimal supervision with an attention to detail and an ability to learn new technologies quickly
Ability to manage numerous projects simultaneously and handle confidential and sensitive information in a professional manner in a fast paced deadline-driven environment
Proven ability to build strong partnerships with colleagues, be flexible and think strategically
Excellent verbal and written communication, relationship management and interpersonal skills
Self-starter, capable of working under minimum supervision
Results oriented team player
Strong problem solving ability
Proficient in MS Office (Outlook/Word/Excel/PowerPoint)
Experience in Financial Industry with a mix of business and consumer products/portfolios and applicable key federal and state regulations is preferred
PMP certified a plus

Consumer & Community Banking Resume Examples & Samples

Support annual HMDA submission; support federal regulators (CFPB, OCC) on fair lending audits, data requirements
Perform independent analytical/quantitative studies to monitor fair lending risks on various aspects of loan’s life cycle from acquisition to servicing, follow up and enhance models and methods to resolve issues
Access loan-level data from multiple data sources, conduct data diagnostics and validity checks, and support data validation efforts
Use SAS/SQL or other analytic tool to conduct complex quantitative analyses consistent with regulatory requirements. Ensure lines of business are compliant with fair lending requirements
Estimate linear and logistic regression models to identify any potential differences in treatment of protected classes; implement statistical sampling methods to support file review and testing
Prepare report of analysis. Interpret statistical results in lay terms for presentation to senior management
3+ years applied statistical and analytical work experience, preferably in financial services
Qualified experience with SAS or other standard statistical packages (e.g., R, Stata)
Experience in developing, implementing and evaluating linear/logistic regression models
Machine learning experience is plus
Knowledge of SAS STAT/Macro/Graph, SQL, Unix, other data programming languages desirable
Good presentation/communication skill
M.A./M.S./Ph.D. in Statistics, Economics, Finance, Mathematics, or other quantitative field
Knowledge of federal regulatory fair lending requirements and experience working in fair lending environment and interfacing with internal/external clients

Consumer & Community Banking Resume Examples & Samples

Develop and manage integrated project plans
Drive improvements in processes and consistencies across LOBs in the CCAR process, improve efficiency in their deliverable or outputs
Provide timely updates and escalate material issues noted at LOBS
Excellent and proven communication skills, both written and verbal, Ability to communicate effectively at many levels of the organization including senior management, Communicates effective in written form ( Emails, PitchPro Powerpoint, Excel)
Detailed oriented, organized, able to work with minimal supervision/guidance
Good prioritization skills

Consumer & Community Banking Risk-card Services Resume Examples & Samples

Bachelor's degree in a quantitative discipline; Math, Finance, Statistics, Economics or equivalent work/training is required; advanced degree is preferred
Minimum of 3 years of related analytical experience
Strong analytical, technical and statistical skills are must. Ability to synthesize / analyze diverse information, develop and recommend strategies, and make decisions
Strong communication and interpersonal skills, ability to interact with individuals across departments and functions. Ability to work independently. Ability to influence others
Ability to thrive in a dynamic and fast-paced environment. Ability to achieve tight timelines on complex deliverables
Strong knowledge of SAS, SQL, Excel and other analytic tools required
Strong knowledge and understanding of financial services preferred

Consumer & Community Banking Resume Examples & Samples

Manage day to day issues including daily health checks of applications and processes, working closely with end users, development staff and Infrastructure teams, to prioritize and resolve and/or mitigate outages
Monitor production activities/processes to ensure timely and effective reporting, tracking, follow-up and communication of problems to internal and external clients, technical resources, and executives
Ensures information controls, back-up and recovery strategies are in place across all environments
Implement continuous process improvement, including but not limited to policy, procedures, and production monitoring
Help in identifying, coordinating, and implementing initiatives/projects and activities that create efficiencies and optimize technical processing
Develop and maintain relationships with technical staff, end users and clients
Carefully evaluate alternative risks and solutions before taking action to provide timely resolution

Consumer & Community Banking Operations Resume Examples & Samples

Establish strong relationships with management and related control groups such as Risk Management, Compliance, and Audit colleagues
Manage and/or lead audit engagements covering Banking Operations including risk assessments, audit planning, audit testing, directing audit staff, control evaluation, audit report drafting, and follow-up and verification of issue closure
Provide career development, coaching and feedback to other team members
Monitor key risk indicators, significant change activities and escalation of emerging business issues to management in a timely fashion
Stay up-to-date with evolving industry changes and market events impacting the team
Minimum Bachelor's degree in Management Information Systems, Finance, Accounting, or other related discipline. An MBA degree and/or professional certification, such as CPA, CIA, or CISA is a plus
Banking Operations experience is a plus
Solid understanding of internal control concepts with the ability to evaluate and determine the adequacy of controls
Strong analytical skills and a keen eye for detail, with the ability to quickly assess business activities/processes and identify gaps, think objectively, and provide sound critical judgment
Experience providing feedback and coaching team members
Ability to plan, lead and execute audit assignments
Excellent communication (i.e., verbal and written) and interpersonal skills, with the ability to present complex and sensitive issues to senior management, colleagues and stakeholders and influence change
Experience in organizing and analyzing data sets in Excel or other tools
Prepared to travel to business locations domestically (up to 25%)

Consumer & Community Banking Resume Examples & Samples

Acts as a subject matter expert, determining line of business risk potential and working closely with Manager and LOB to recommend appropriate mitigating controls
Serves as SME for analysts who have responsibility for Phoenix, Change Control and Action Plan administration
Ensures business processes are being tested to adhere to all corporate, state and regulatory guidelines as well as applicable policies & procedures
Prepares testing materials and reviews testing materials and results of Quality Analyst and Operational Control Analyst
Ensures compliance with Chase, LOB, Department, investor, and regulatory rules and department service level agreements (SLAs) on a daily and monthly basis through account monitoring reports as well as escalations for the team
Coaches to ensure that production and quality standards are understood and achieved
Gathers, analyzes and communicates change control information to senior management and other risk/control groups
Gathers and analyzes data, reports and other documentation to determine inefficiencies, gaps in process/procedure, the integrity of data and/or training and appropriate separation of duties in each review, as applicable
Responsible for planning and completion of projects with high Legal, Compliance or Audit risk
Develops comprehensive review plans that encompass company policies, existing process/procedure and compliance with state, federal and investor guidelines
Accountable for enterprise wide Phoenix administration functions, ensuring information is consistent and structurally sufficient
Problem solves at a high level and exercises authority using prudent judgment to ensure that bank policy and profitability are not compromised
Minimum 5+ years’ experience in controls, risk, compliance, audit, and/or testing role
Advanced testing (including IT testing) or Quality Assurance testing techniques preferred
Working knowledge of both Manual and Automated testing
Strong knowledge of the RCSA procedures and testing process frame work
Strong analytical, critical thinking and problem solving skills
Proficiency in controls analysis
Highly effective at multi-tasking and achieving deadlines/deliverable dates
Excellent collaboration skills
Ability to work effectively in a team environment as well as individually
Preferred candidate is self-motivated and requires minimal supervision
Preferred candidate will possess a proactive approach toward problem solving
Strong interpersonal skills, negotiation, and influence skills required
Strong partnership and team building skills required
Proficiency with Phoenix system and ALM/Quality Center preferred
Ability to work a flexible shift as required
BA Degree or equivalent work experience preferred

Consumer & Community Banking Resume Examples & Samples

Own and manage quarterly submissions of ICAAP, Risk Appetite, CCAR and Resolution & Recovery deliverables
Perform as liaison between Consumer Banking P&A and functional business teams / Consumer & Community Banking Planning & Analysis / J.P. Morgan Firmwide Planning & Analysis
Support quarterly and annual audit cooperation including model governance and record retention exercises
Develop and build out reporting packages that provide transparency to senior management on revenues, expenses, key business drivers and headcount information
Proactively streamline and enhance existing reporting packages
Execute ad-hoc analyses to help answer questions/prove theories about the business
Provide analytical/forecasting support for earnings estimate deliverables and support annual planning and multi-year forecasting processes
Interact with / produce deliverables for Chase senior leadership such as Consumer Banking CEO and CFO, Consumer & Community Banking CEO and CFO, and J.P. Morgan Executive leadership
Technical skills: strong quantitative and analytical problem solving skills, confidence with finance and accounting concepts, understanding of financial statements, has the ability to comprehend and clearly communicate complex concepts in a fast- paced, dynamic environment and provide strong documentation
Strong team player who can partner well with the team as well as other finance groups. Positive attitude is a must
High degree of patience for working through multiple iterations of work, and dealing with the demands of senior management and the unpredictable and constantly varying subject matter of projects
Strong judgment, professional maturity and personal integrity, strong work ethic, proactive and results-oriented, fact based, has the courage to ask the tough questions and challenge the status quo and manage multiple tasks simultaneously
Strong presence, comfortable interacting with and presenting to all levels of management including senior leadership
BA/BS in Finance, Economics, Accounting or related field with 3+ years of related experience

Consumer & Community Banking Resume Examples & Samples

Be exposed to and influence the strategic priorities for the mortgage business
Develop and launch initiatives and programs to improve the mortgage customer experience by leveraging digital capabilities, especially for existing Chase customers
Develop/deepen expertise in the mortgage business
Be mentored and coached by experienced and talented managers on problem solving, analytical, communications and leadership skills
Gain exposure to senior leadership primarily within mortgage, as well as leaders in other lines of business on cross CCB issues
Structuring and building quantitative and qualitative/conceptual frameworks and analyses
Analyzing customer, operational, and financial data to develop implications that support business decisions
Performing competitor/industry research leveraging both public and non-public sources
Building concise communication materials for senior management
Participating in and independently conducting internal and external interviews with key stakeholders
2-5 years of experience at a premier management consulting firm, at an internal consulting/corporate strategy team, or roles that build similar skill sets (e.g., Strategic Analytics, Capital Markets, Equity Research)
Excellent end-to-end problem solving skills and ability to prioritize issues and analysis
Strong interpersonal, influencing, and listening skills – ability to interact with colleagues at all levels and achieve goals without direct control over resources
An outstanding ability to apply quantitative analytical approaches, communicate effectively and confidently, and work well in cross-functional teams
Financial Services, Financial Institutions Group (FIG), and/or Mortgage experience preferred

VP Strategy Consumer & Community Banking Resume Examples & Samples

Gain exposure to other roles and lines of business in the company
Leading teams in project execution to identify issues and actionable opportunities, design solutions, and quantify potential impact to the business
Advising and influencing senior leaders on key business decisions and major change initiatives
Developing and delivering concise communications to senior management
A track record demonstrating a high level of personal initiative, setting and achieving challenging goals, and demonstrating entrepreneurial leadership
Financial Services, Financial Institutions Group (FIG), or FinTech experience preferred

Consumer & Community Banking Resume Examples & Samples

Plan and manage a team of major incident managers for shift operations
Leadership of the floor in ensuring that all support resources are duly engaged
People management of the team including doing appraisals
Responsible for driving continuous service improvements through established processes
Upkeep of relevant support documentation, primers and knowledge systems
Team compliance to all administrative controls of the bank relevant to employees
Maintain and build good peer relationships within the GICC and globally
Partner with global teams for special project deliveries
Partner with global teams for the support of specific planned events
Responsible for metrics that support resource utilization
General support of the firms human capital management
Ensure completion of other processes that support post incident processes

Consumer & Community Banking Resume Examples & Samples

Be exposed to and influence the agendas of senior management
Structuring and building quantitative and qualitative/conceptual analyses
Analyzing operational and financial data
Identifying implications of data and analysis with the team
Contributing to concise communication materials for senior management
Working collaboratively with team members across LOBs and staff areas
Participating in and independently conducting internal and external interviews with stakeholders
Strong interpersonal and influencing skills - Ability to interact with colleagues at all levels and achieve goals without direct control over resources
An outstanding ability to apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), and work well in cross-functional teams

Consumer & Community Banking, Treasury Resume Examples & Samples

Partner with quantitative modeling team to provide vision and build best-in-class models and analytical frameworks for forecasting Consumer and Business Banking deposit balances and customer rate paid
Partner with subject matter experts to design model requirements incorporating business strategy and macroeconomic drivers in order to achieve multi-purpose model function
Become a deposit data expert, utilizing a data warehouse to inform modeling approaches, understand customer behavior, research outliers, and prepare data for usage by the quantitative modeling team
Stress, sensitize, and troubleshoot forecast model results during development phases to ensure reasonable outcomes
Present model results to LOB CFOs, deposit modeling COE, & other key senior partners
Build target state back-testing framework for deposit models
Write formal documentation to support model risk governance & review approval process
Write technology requirements related to forecast automation and online implementation of final models on the firm wide forecasting framework
Enhance CCAR/ICAAP submission narrative with most up-to-date logic and chronicle
Partner with other LOBs and functions to ensure best practices across the entire organization
Ensure accurate and timely response to Federal Reserve Board (FRB) questions
Promote consistency of deposit valuation and growth drivers across the business
6+ years of experience in one or a combination of the following: reporting, financial analytics, or quantitative modeling at a large financial institution or management consulting firm
An outstanding ability to analyze problems, apply quantitative analytical approaches, communicate effectively and confidently (both oral and written), work well in cross-functional teams
Ability to find relationships and identify patterns in large datasets and to see business implications of findings
Familiarity of basic statistics
Able to communicate with a variety of peers including engineering teams, quantitative modeling teams, and business unit executives
Working knowledge of banking, specifically consumer and small business deposits
Ability to translate data into concise, insightful, and actionable recommendations
Experience with analytical tools such as SAS and SQL, or desire to learn
Advanced PowerPoint and Excel skills; VBA is a plus
Familiarity of Hyperion Essbase
Aspiration to become a future leader and manager of others at the firm

Consumer & Community Banking, Treasury Resume Examples & Samples

Partner with quantitative modeling team to build best-in-class models and analytical frameworks for forecasting Consumer and Business Banking deposit balances and customer rate paid
Ensure internal model control procedures are developed accurately and followed
3+ years of experience in one or a combination of the following: reporting, financial analytics, or quantitative modeling at a large financial institution or management consulting firm
Working knowledge of banking
Advanced PowerPoint and Excel skills
Aspiration to become a future leader

Consumer & Community Banking CWM Data Analytics Resume Examples & Samples

Manage the work of team members; coach for continual improvement; demonstrate our values
Maintaining necessary processes, controls and procedures to ensure data accuracy and integrity
Developing, maintaining, and distributing of periodic and ad hoc reports
Interpret data and analyze results using both simple and complex exploratory or statistical techniques. Identify, analyze, and interpret trends or patterns in complex data sets
Locate, acquire and leverage data and technology resources from across corporate data warehouse and other secondary data sources
Desire to be a team player, thrive in a changing environment, and stay focused on meeting business objectives in a fast paced environment with aggressive deadlines
8+ years of experience in a combination of data analytics, project management and business analysis
Demonstrated ability to design, document and code solutions in a high record-volume database environment (such as showing SAS/SQL expertise while working in Teradata, Unix or MSSQL)
Proven track record where applicant had ownership of a deliverable, communicated methods and measured outcomes with senior leadership engagement
Strong attention to detail and an ability to prioritize and work in a dynamic, fast paced group
Connect technical methods and results to the business impact and firm objectives
Strong oral, interpersonal, and documentation skills
Expert knowledge in Microsoft Office
Knowledge of key drivers in Retail Banking and Investments (Volumes, Rates, Products, Customer Segments, Profitability). We are open to evaluating candidates from any industry with a database or analytics background
SAS Base and Advanced Certified

Consumer & Community Banking Resume Examples & Samples

Administer the monthly Common Profit Book (CPB) input and allocation processes for Rewards and Balance Stratification across the different portfolios under Card Services. The responsibilities include validation of month-end results versus expected results
Represent Card Services Finance in the Data Management Council
Represent Card Services Finance in various project forums where he/she will new projects and identify impacts to existing reporting
Ensure reconciliation of existing financial systems, including general ledger (SAP) and account based applications on the data warehouse
Work collaboratively with senior accounting and IT staff to develop reporting solutions to support business unit analytic reporting
Partner with Accounting, IT and General Managers to support monthly production and ad-hoc analysis
Collect and consolidate all month-end volume-related metrics that feed into the different financial systems
Assist Audit and Compliance as required
Support Card Services initiatives and participate in business requirement meetings, provide business requirements and support testing as needed
Ensure data integrity, accuracy and timeliness in all financial reporting
Ensure all processes and controls are followed
Ad hoc projects, assignments and other requests as needed
Experience in process improvement
Experience in Auto line of business is preferred
Advanced skills in Microsoft Excel
Strong experience with SQL in Oracle and Teradata environments, and a strong background with SAS analytic software
Basic Unix ksh scripting experience
Proficient with Microsoft Excel and Essbase, including basic Essbase cube maintenance
Extensive knowledge of the Chase Card processing platform and credit card account life cycle
Understanding of Chase metadata terminology and structure
Strong interpersonal skills, including an ability to communicate concisely to executive management as well as to mentor junior team members

Consumer & Community Banking Resume Examples & Samples

Own and manage annual regulatory submissions of ICAAP, CCAR and Resolution & Recovery deliverables and the quarterly submissions for Risk Appetite analyses
Liaison between Consumer Banking P&A and functional business teams / Consumer & Community Banking Planning & Analysis / J.P. Morgan Firmwide Planning & Analysis
Develop and build out reporting packages that provide transparency to senior management on all of the key income statement and business metrics around quarterly earnings for CBB
Technical skills: strong quantitative and analytical problem solving skills, confidence with finance and accounting concepts, understanding of financial statements, has the ability to comprehend and clearly communicate complex concepts in a fast- paced, dynamic environment and develop strong documentation
High degree of energy for working through multiple iterations of deliverables, and dealing with the demands of senior management and the varying subject matters of projects
BA/BS in Finance, Economics, Accounting or related field with 3+ years of related experience. MBA with relevant concentration will be a plus

Consumer & Community Banking Card Services Compliance Director Resume Examples & Samples

Regulatory Management
Bachelors Degree including previous seasoned and diverse experience and knowledge of Card Services/Financial industry regulatory compliance requirements
Financial Industry and Regulatory Compliance experience including management/project management experience (10-12 years)

Consumer & Community Banking Resume Examples & Samples

Minimum of five years of administrative experience required
Very strong Microsoft Office suite including Word, Excel, PowerPoint and Outlook. Access & Adobe experience a plus
Very solid telephone and general clerical skills - (taking clear and concise phone messages, organize manager's agenda, etc.)
Excellent Customer Service skills and good trouble shooter
Ability to work in a very fast paced and dynamic environment
Contact clients and employees to schedule meetings and confirm appointments
Flexibility to work overtime as needed

Consumer & Community Banking Resume Examples & Samples

Incident call facilitation, coordination and communications during critical outage situations
Call documentation, queue management, ticket analysis and interface to all LOBs for incident impact analysis via the Production Assurance process
Single voice for our line of business and for cross line of business incidents
Manage all communications for critical customer impacting incidents
Timely and accurate global incident reporting for all incidents
Maintenance and informational updates on internal intranet web page and knowledgebase
End to end view of issues for objectivity
Guidance to all support staff and vendors in driving a coordinated approach for results
Influence senior technology leads across organizations to ensure timely resolution of incidents

Consumer & Community Banking Resume Examples & Samples

Partner with the Line of Business, Risk, Legal, Audit and LOB in the development of products and services; provide innovative and well-thought out solutions to the LOB to proactively address compliance concerns
Actively participate in business efforts/projects with regulatory impacts, and integrate compliance and regulatory requirements into line of business policies, procedures, controls and training
Other projects and responsibilities, as deemed required
7+ years experience and/or knowledge of compliance with Investment Advisers Act of 1940 and ERISA
Education: BA/BS (JD, MBA, regulatory experience a plus)
Ability to lead a team and motivate staff
Excellent partnership and influencing skills and the ability to be effective in a matrix environment
Working knowledge of Microsoft Office products including Excel, Access, Word, PowerPoint

Consumer & Community Banking Compliance Manager Resume Examples & Samples

Provide compliance support/advice to Line of Business to facilitate appropriate and effective compliance with regulatory requirements and firm policy
Partner with the Line of Business, Risk, Legal, Audit and LOB to provide innovative and well-thought out solutions to proactively address compliance concerns
Conduct detailed reviews to determine compliance with firm and regulatory requirements; partner with the business in developing appropriate action plans to address any gaps identified
Partner with the Line of Business in the review and development of policies and procedures in response to changes in regulatory requirements, changes in procedures, system enhancements or issues identified
Advise the line of business as to best ways to mitigate residual compliance risk as identified through various risk assessments, internal controls testing and other indicators
Assist in the development of action plans stemming from issues identified by the business, through examinations, audit results, end to end reviews or any other source; approve action plan closures
8+ years compliance experience in the banking or financial industry, 5+ years Operations experience, preferred
Education: BA/BS; advanced degree is a plus
Ability to work effectively within a group as well as independently

Consumer & Community Banking Product Compliance Manager Resume Examples & Samples

Provide compliance support/advice to the Line of Business to facilitate appropriate and effective compliance with regulatory requirements and firm policy for sales and product initiatives
Conduct detailed reviews of the product and service offering to determine its compliance with firm and regulatory requirements; partner with the business in developing appropriate action plans to address any gaps identified
Partner with corporate groups, compliance colleagues, subject matter experts and other lines of business on firmwide initiatives or workstreams
Advise the line of business as to best ways to mitigate residual compliance risk as identified through NBIA/Change Management reviews, various risk assessments, internal controls testing and other indicators
8+ years compliance experience in the banking or financial industry
Excellent interpersonal, written and verbal communication skills
Education: BA/BS; advanced degree a plus

Consumer & Community Banking Resume Examples & Samples

Develop an understanding of CCB Treasury products and reporting systems
Liaison with the ALM, Liquidity and Capital Controllers to define new product requirements
Create a Single Source of Truth for all BAU reporting and analytics
Create and implement a CCB Treasury IT Platform
Unify CCB Treasury Technology Book of work with Finance Technology Roadmap
Participate in annual CCAR/ICAAP/ Risk Appetite stress test submissions as needed
Bachelor’s degree in Finance or a related field required
Ability to execute tasks under aggressive targets, multi-task, and prioritize
Excellent project management and communication skills
Self-starter with strong initiative: ability to work independently as well as contribute to the broader team

Consumer & Community Banking Treasury Controller Resume Examples & Samples

Weekly/Monthly/Quarterly RWA reporting and analytics, fulfilling Corporate deliverables and partnering with LOB teams
Partner with the Stress Testing/Budget and Implementation teams to ensure Corporate and senior management deliverables are met
Support ad hoc requests from the LOB and Senior Management
Bachelors degree in Finance or a related field required
Knowledge of Essbase would be an added advantage
Excellent communication and partnering skil
Control/efficiency mindset and drive to challenge and change
Ability to research issues/problems and provide a 'solution-based' approach

Consumer & Community Banking Business Management Associate Resume Examples & Samples

Coordinate with Business Managers to manage data requests from the field and build regional reports
Partner with Business Managers to prepare Regional Director for regional business reviews
Partner with regional operating committee to plan and execute regional offsites
Support Regional Business Manager on national initiatives
Understanding of the Consumer Banking, Chase Wealth Management and Chase Private Client business model, top priorities and growth initiatives
Intimate involvement with reporting on key metrics will provide insight on how the business measures success and will help to develop a strong understanding of the overall business focus
Daily interaction with the Business Management team will strengthen ability to prioritize, effectively communicate, multi-task and manage a wide range of challenging tasks
Daily work in Excel to develop reporting models, macros and templates to measure business metrics and key performance data from the regional level down the branch level
Project Management skills will be fine tuned working with the central team to manage steering committees, project teams, multiple work streams and coordinating timelines and deliverables across all active projects
Frequent use of Power Point to develop presentation decks for top priority project communication and rollout strategy
Opportunity to coach finance analysts to begin development of management skills
Excel skills should be solid - comfortable managing large sets of data using required formulas, building key metric analyses, reporting templates and summary tabs connecting data and running basic calculations for presentation-ready reports
Familiarity with PowerPoint basic presentation tools (PitchPro can be learned on the job)
Experience with Essbase preferred
Driven, positive, team-player, assertive with strong interpersonal skills
Adaptable to change and a fast-paced environment
Strong analytical skills. Strong PC skills. Excel and PowerPoint a must
Ability to multi-task and manage multiple projects with tight deadlines
Strong communication skills, resourcefulness and independence to manage a variety of assignments
Must be a self starter with strong critical thinking and analytical skills
Works well independently or as part of a team

Consumer & Community Banking Compliance Resume Examples & Samples

Experience in independent monitoring and testing, including the creation of supporting workpapers, writing issues and reports, etc
Experience in creating targeting training presentations with the ability to execute the training
Experience in governance of Compliance, Risk or Audit activities within a major banking institution
Undergraduate degree and/or certifications in Compliance or similar
Experience in the Auto business is a plus
Strong analytical, communication and negotiation skills

Consumer & Community Banking Resume Examples & Samples

10+ years in Financial Services with progressively increasing responsibilities
10+ years Loan Servicing, Operational Risk, Enterprise Risk, and/or Audit experience
Experience working with Executive business management
Strong communication skills and ability to motivate and influence others
Ability to isolate the root cause for control gaps, and able to identify and suggest viable short term and strategic solutions
Detailed knowledge of servicing/originations regulations, policies, processes and operations to effectively identify risk and design/improve/perform testing
Detailed knowledge of Loan servicing systems

Consumer & Community Banking, Treasury Resume Examples & Samples

Building statistical or econometric models for deposit growth, fee revenue, or other business drivers to for budgeting and to satisfy regulatory requirements (CCAR)
Forecasting the performance of branches or bankers, in order to optimize the branch network and staffing
Creating price elasticity models to optimize deposit and loan pricing
Performing ad hoc statistical analysis to answer immediate business questions

Consumer & Community Banking Resume Examples & Samples

Bachelors in Finance/Economics/Accounting or other related majors
Relevant financial/analytical experience including management consulting
Strong quantitative, critical thinking and analytic skills, confidence with finance and accounting concepts, ability to manage multiple deliverables simultaneously
Strong judgment, professional maturity, personal integrity, strong work ethic, proactive and results-oriented, fact based
Advanced skills with Excel, PowerPoint and Hyperion Essbase
No relocation assistance

Consumer & Community Banking Resume Examples & Samples

Work within the framework of LOB aligned Risk Management group OLO operating model that aligns to the Firmwide Risk Management Operating Model and is scalable across other lines of business
Assist with the implementation of the operating model, aligned to business as usual practices, where possible
Identify challenges, issues and queries, facilitating resolution and closure and any requisite remediation
Engage with Risk Policy Contacts, Risk Subject Matter Experts and Business Managers for legal obligation policy mapping, ensuring appropriate oversight and governance, aligned to the Firmwide Risk operating model
Act as the liaison to the Firmwide Risk Management Program and the CCB LOB Program
Partner with LOB stakeholders and other Functional Teams on legal obligations and associated mapping
Support the future development of a Regulatory Change framework and process within Risk Management including the interface to the existing and evolving CCB framework
Bachelor degree required; Masters Degree preferred
Familiarity with the Risk Management organization
Strong verbal and written communication skills, with strong interpersonal and influencing skills
Excellent organizational and problem-solving skills
Able to critically challenge when warranted with the goal of resolving issues
Risk Policy Management experience required
The candidate must be a self starter who is able to work in a fast paced, results driven environment and capable of communicating and escalating appropriately across CCB Risk and business partners

Consumer & Community Banking Resume Examples & Samples

Partner with OPT BMO Leads and OPT ECCS leads to drive consistent business management practices, development of KPI’s, setting logical key performance measures and reporting driving towards continuous improvement in accuracy and control
Support OPT resource planning working with BMO Leads and Finance to establish best practices and support the strategic agenda for recruiting and workforce management
Strong interpersonal skills with the ability to build relationships across all levels and influence key stakeholders
Process-oriented with strong organization, problem solving, time management, and analytical skills
Exposure to IT development/software development life cycle a plus
Ability to work effectively with other lines of business, finance teams, and technology partners
Ability to act independently and proactively driving initiatives forward

Consumer & Community Banking Resume Examples & Samples

Develop expertise in forecasting and analyzing trends in business drivers, balance sheet and income statement across stress testing forecasts and BAU business planning
Help to develop and manage model overlays to address model deficiencies and capture new business strategies
Help to create executive presentations to deliver forecasting results and story lines clearly and concisely
Strong analytical and financial skills with a track record of leadership in execution against deliverables
Excellent oral & written communication and relationship management skills
Self-starter with strong initiative, ability to take ownership and drive initiatives forward within the organization
Master’s degree in Business Administration, Finance, Accounting or related field with 3-4 years of related experience
Proficiency in Microsoft Office (especially Excel) and Essbase

Consumer & Community Banking Resume Examples & Samples

At least 5 years of related experience (Program Management, Financial Management, Controls)
Attention to detail with logical thought process
Ability to learn new concepts, systems, processes and initiatives
Self-starter with the ability to think creatively and laterally
Excellent task management and organizational skills
Superior time management skills and ability to prioritize both day-to-day activities and longer-term projects

Consumer & Community Banking Resume Examples & Samples

Client liaison for CTO’s and their direct reports focused on resourcing requirements, project forecasting, discretionary book of work demand/capacity and transformation programs
Manage a traditional 1/0’s approach to resource management forecasting that must link into Project forecasting and location strategy
Targeted focus on validation, integration, control and metric's covering resource growth for FTE recruiting and FTC conversions within the organization through defined processes and procedures
Assist in the development and execution plan against defined Location Strategy for Digital IT while managing tactical requirements for staffing ramp up
Partnership role with CTO’s, CTO -1’s and Digital Vendor Management Lead for new deal baseline development, analysis and financial modeling including aggregate views, what if analysis & ROI analysis and partnering with the JPMC sourcing teams to ensure supporting data is complete for key contracts including multi year financials, contract start & end dates, products & services and entitlements & volume
Assist in driving the financial ownership model, transparency and control with the CTO – 1’s and CTO
Active participation and structuring of CTO Weekly Staff meetings, Town Hall’s and off sites
Liaison for local real estate issues and seat inventory approach for space occupancy, vacancy and committed seating across all locations with a Hub/Spoke approach towards maintaining an evergreen inventory
Drive process improvement and engage with the tools and automation team members across multiple working groups for dashboard development and KPI’s
· 7+ years background in IT Demand Management, Business Analysis/Financial Analysis or Management Consulting
· Education: Bachelors or Masters Degree in Business Process/Finance/Process/Analytics, complemented with a strong passion for technology
· Finance & Business Management experience within a technology organization required

Consumer & Community Banking Resume Examples & Samples

Drive Monthly Business Reviews providing visibility and transparency into strategic roadmaps, operational, financial, resource and risk profiles
Provide resource management communications, planning/forecasting guidance and coordination for core business requirements for CTO’s & CTO-1
Facilitate Signing Party Reviews to garner CTO approval for spend requests, driving consistent and comprehensive supporting documentation for CIO level approval
Leverage the global location strategy to increase productivity of staff by identifying opportunities to co-locate and consolidate locations across defined strategy; develop execution plans against a defined OPT Location Strategy while managing tactical requirements
Drive Vendor Optimization to reduce vendor expense through improved governance, analysis of management information and pipeline reporting, tracking save opportunities and production of monthly executive level reports highlighting achievements and opportunities
Provide oversight of new Vendor Deals by providing analysis and financial modeling including aggregate views, what if analysis & ROI analysis and partnering with the JPMC sourcing teams to ensure supporting data is complete for key contracts including multiyear financials, contract start & end dates, products & services and entitlements & volume
Partner with the CBB BMO Leads to drive consistent business management practices, development of KPI’s, setting logical key performance measures and reporting driving towards continuous improvement in accuracy and control
Monthly Operating Report
Any input needed for Weekly staff meeting
Monthly Executive Summary report update
Headcount tracking reports
Tracking of Open Requisitions (match to Clarity)
HLIM Requested by Tower vs. Actual Report
HLIM Reporting and Oversight
Hiring Process – Submissions, Approval Meetings, SharePoint decision updates
7+ years background in Business Analysis/Financial Analysis or Management Consulting
Education: Bachelors or Master’s Degree in Business Process/Finance/Process/Analytics or a related field
Finance, Project Management or Business Management experience within a technology organization required

Consumer & Community Banking Risk Senior Auditor Resume Examples & Samples

Stay up to date with evolving regulatory, industry and market events impacting the firm's risk organization
Partner with other groups within Audit (Investment Bank, Commercial Bank, Consumer Bank, Asset Management, Technology, etc.) to ensure the delivery of a seamless program of audit coverage across JPMorgan Chase
Establish a business climate and culture that encourages integrity, respect, excellence and innovation

Head of Consumer & Community Banking Compensation Resume Examples & Samples

Acts as the trusted advisor and lead consultant to clients on all compensation related matters as part of the CCB HR Management Team to deliver compensation programs and procedures that align with the firm’s compensation strategy and enable the business to attract, motivate and retain top talent
Participate in the firm-wide Compensation Management team to influence, shape and contribute to the firm-wide compensation agenda
Develops and implements compensation strategies and programs that support long term strategic business plans within the broader framework of the firm and CCB HR objectives
Partners with business executives and control partners on business aligned incentive programs including design, plan performance and controls
Work with finance and the business to determine, communicate and implement compensation plans that include specific performance measures and ensure proper reporting and accounting as appropriate
Work with HR Regulatory Affairs, the LOB HR Exec and Control partners to support regulatory related work efforts, including on-going business processes and periodic exams
Stay current on emerging trends in the industry; actively assess firm practices and policies; understand the competitive landscape and regulatory/legislative fronts; and assess the impact they have to the business and on compensation practices
Actively participate in industry forums and roundtables as a firm representative and to gather competitive information with respect to pay and program design. Communicates key messages and best practices to clients and helps achieves results that position Chase as a market leader
Build and lead a team of world class compensation professionals by: educating, developing and empowering them to exceed expectations; ensuring a culture of meritocracy and career mobility
15 years of broad, global compensation experience, with particular emphasis on plan design and governance
Knowledge of consumer banking industry required and a strong financial background
Proven track record in creating a framework and processes to develop, lead and implement strategies and well controlled processes at scale
Ability to lead a function and a team and operate as a practice leader in compensation with some specialized knowledge of varying compensation models in financial services
Strong internal consulting, presentation and communication skills, with the ability to influence senior executives of the organization
Client focused, proactive and results oriented, with ability to work within a global, matrixed, complex business and build strong relationships and partnerships across all lines of businesses
Strong project management skills; ability to work well under pressure and to manage multiple priorities
Consistently demonstrate an ability to make sound judgments, provide fact-based advice grounded in data and analytics and deliver under pressure
A track record demonstrating high level of personal initiative, setting and achieving challenging goals, and demonstrating leadership
Proven ability to identify trends, with proven exceptional analytic and financial management skills
Remain a leader who is "hands-on" and is able to dive into details as necessary

Consumer & Community Banking Compliance Manager Resume Examples & Samples

Leads a team of 4-5 testers fully dedicated to Mortgage Banking Originations regulatory compliance testing
Plan tests based upon JPMC's compliance Global Monitoring and Testing Standards
Manages and conducts regulatory compliance reviews by evaluating line of business internal controls through the performance of testing/validations
Partner with the businesses to develop effective action plans to address deficiencies identified
Understand and implement sound testing and sampling methodologies
Participate in the planning and development of testing activities as it relates to the establishment of the regulatory testing program
Participate in special projects as assigned by Compliance Testing Management
College degree or equivalent experience
Strong auditing or compliance testing background (3-5 years)
Background in mortgage originations is a plus
Strong working knowledge of Microsoft applications (Access, Excel, Word and PowerPoint)
Experience in testing/auditing Consumer Bank regulatory requirements is a plus
Ability to manage numerous tasks and sensitive information in a professional manner in a fast paced deadline driven environment
Excellent verbal and written communication skills with the ability to summarize and present findings in a clear and concise manner

Consumer & Community Banking Resume Examples & Samples

5-8 years banking experience and 4-5 years Credit Card compliance, audit or exam experience
Excellent decision maker with the ability to manage multiple tasks
Familiarity with database languages in order to perform analytics and select transactional testing samples is a plus

Consumer & Community Banking Resume Examples & Samples

Support KRI Program efforts for a subset of LOBs and/or functional areas across CCB
Support KRI Reporting Managers to work with Line of Business Control Teams, Business Owners, and Operational Risk Managers for those areas of focus
Evaluate significant inherent risks identified in business RCSAs and process maps
Review existing business reporting and evaluate other data sources to develop effective metrics to monitor for identified operational risks, consulting with Business Owners and Control Officers for their functional expertise
Provide analysis to establish effective pre-defined thresholds to evaluate metrics against
Coordinate across LOBs or functional areas to drive consistency in metrics and thresholds for like processes or risks
Mitigate risks through early detection monitoring and escalation to LOB Risk & Control Committees, or other business control forums
Participate in reporting review meetings and KRI development working sessions
Evaluate KRI change requests
BA/BS in a quantitative related field, MBA/Advanced Degree a plus
3-4 years of Financial Service Industry experience in a quantitative, reporting, risk management, or operational control related role
Specific consumer banking experience preferred
Prior experience with operational risk Key Risk Indicator reporting preferred
Experience using various Business Intelligence tools
Expert with Microsoft Excel (Pivot tables, graphs, VLOOKUP) and PowerPoint
Proven ability to collaborate, build partnerships, and work with key stakeholders in a business
Ability to multi-task and deliver on a tight deadline

Consumer & Community Banking Resume Examples & Samples

Serve as a lead facilitator across Merchant Services control functions for the Business Control Officer (BCO), partnering across the organization and with the CCB Controls Central Program to ensure a comprehensive and collaborative approach in support of the controls agenda
Ensure that the RCSA program is aligned to internal standards, methodology, regulatory guidance and industry best practice
Work in a multi-faceted operating environment to conduct strategic analysis of control outcomes, formulate recommended courses of action, and develop actionable executive-level presentations for senior Merchant Services leadership
Possess a strong sense of project management rigor, leadership, organization and communication with the ability to accommodate frequently changing strategies and decisions pro-actively
Oversee the effective execution of governance activities for the Merchant Services control organization, partnering directly with the BCO and the controls leadership team to ensure adequate and timely visibility into key program areas through recurring forums such as Risk & Control and CEO/BCO control reviews
Lead a team to provide ongoing analytical and reporting support for the organization through tools and reporting delivered to Control leaders and Merchant Services executives that highlight key measures of success and required areas of focus
Continually identify process areas of opportunity and efficiency by reviewing internal processes and procedures
Have the ability to influence, partner and manage without direct management authority to achieve programmatic or analytical goals
Minimum of 5+ years experience in/knowledge of the following areas: banking or credit card operations, audit, compliance, controls or program/project management
Bachelors degree required. Advanced degree (MBA, Business Analytics) a plus
Independent self-starter with the ability to handle multiple priorities and produce successful results in a fast-paced environment
Critical thinking ability; can understand all the information available, tie it all together and speak to it clearly and concisely
Established track record of delivery in complex environments
Ability to partner across functional teams and interact with all levels of the organization
Strong analytical, problem solving, critical thinking and decision making skills
Highly organized and detail oriented
Excellent verbal and written communication skills with the ability to present information in differing degrees of detail and form depending on the audience
Proven work experience influencing others (change management) to initiate a recommended course of action to solve a problem or increase efficiency

CCB Consumer & Community Banking Resume Examples & Samples

Business execution of IT Control related programs/initiatives
Participate in or lead programs to improve the control environment across CCB, with specific responsibility for the User Tools and Model Procedures Governance and Controls programs
Drive efficiency across the varying analytic and reporting programs to ensure efficiency, consistency and accuracy of message
Manage and monitor the risk posture for the business, providing management with transparency over what these risks are and how they can be addressed
Develop and maintain strong business and technology relationships to become a trusted partner, as well as building relationships with corporate functions such as Audit, Corporate IT Risk and Global Technology Infrastructure for end-to-end risk and control management
Help define the organization’s strategic roadmap with a minimum 3 year look ahead through current program expansion and maturity, identification of future control considerations and execution of such plans
Support the establishment of a culture focused on the pro-active awareness and improvement of the control environment
Strong understanding of technology controls and experience in driving business programs
At least 5 years of experience in roles related to I&AM, Cyber Security, and Risk Management/Audit
Ability to manage multiple work streams and efforts throughout the organization
Strong organizational, project management, and multi-tasking skills with a demonstrated ability to manage expectations and deliver results
Ability to collaborate with multiple functions and gain consensus
High level of professionalism, self-motivation, teamwork, and sense of urgency

Consumer & Community Banking Resume Examples & Samples

Drive improvement and execution of Consumer & Community Banking ( CCB) Compliance Governance & Oversight, Compliances Reporting, management reporting and leading edge practices that are sustainable, repeatable and drive consistency
Aggregate, analyze, and report the management information
Innovate and implement changes to MIS and reporting to senior stakeholders
Improve qualitative analysis on the metrics and identify areas for management escalation
Ensure key trends, issues, watch items are brought forward from MIS into Management Summaries
Aggregate information across the organization for reporting critical information; Manage the development of reports as needed
Provide a holistic view for the department to focus on actionable information to drive improvements
Develop presentations for senior stakeholders based on interpretation of data metrics, evaluations of trends and make recommendations based on findings
Assist in governing program change activities by positively and creatively influencing change, ensuring changes are appropriately documented, approved, and; preparing and helping others to anticipate and manage through change
Keep abreast of industry and regulatory developments regarding compliance design promoting an environment with leading edge compliance risk management practices and tools
Manage deliverables and timescales and participate in multiple project workstreams concurrently
Escalate items outside of agreed variances, emerging and current risks/issues and process improvement opportunities
Build and maintain key relationships across CCB Compliance, promoting a culture of engagement and connectivity
Minimum 7 years experience in Compliance, Risk or Audit related activities, preferably within the financial services industry or Public Accounting
In-depth knowledge and understanding of compliance risk management practices and methodologies, including risk assessment, monitoring/surveillance, risk and control assessments, reporting, and testing activities
Past experience developing or enhancing compliance or audit programs with the ability to lead activities end-to-end
Proven ability to build rapport, garner respect and appropriately exercise authority in a collaborative environment
Professional maturity and confidence in expressing a point of view with senior management
Ability to identify and understand key risks, issues and trends and to develop meaningful reporting of this information
Past experience building across departments and functions, and establishing a culture of engagement
Proven ability to positively and creatively influence change and champion critical change initiatives

Consumer & Community Banking Compliance Manager Resume Examples & Samples

Candidate should have a minimum of 7 years experience and a good understanding of all phases of credit underwriting and consumer lending
Good communication skills, both written and oral are essential since position involves frequent engagement with senior line of business managers
PC proficient in MS Word and Excel is required
Background in regulatory compliance, quality control monitoring or auditing is also a plus

Consumer & Community Banking Compliance Associate Resume Examples & Samples

Experienced professional with former Business Banking, Merchant Services, or Auto Finance compliance, audit, risk, exam management or QA/QC experience
Incumbents typically have 5-8 years banking experience and 3-5 years line of business compliance or audit experience
Strong analytical, organizational, project management skills. Must possess the ability to comprehend and interpret the law and apply it to a wide variety of situations
Ability to manage numerous reviews, confidential and sensitive information in a professional manner in a fast paced deadline driven environment
Highly motivated, results-oriented individual who is able to work independently under minimal supervision with an attention to detail
CRCM preferred
Bachelor degree or comparable work experience required

Consumer & Community Banking Compliance Associate Resume Examples & Samples

Experienced professional with former CCB Mortgage Banking, Consumer Banking, Business Banking, Card, Auto, Merchant Services, CTO Operations and/or CWM
Incumbents typically have 5-8 years banking experience and 3-5 years line of business compliance, audit or risk experience
Ability to travel short periods as needed
Prior Third Party relationship experience

Consumer & Community Banking Resume Examples & Samples

Partner with OPT BMO Leads to drive consistent business management practices, development of KPI’s, setting logical key performance measures and reporting driving towards continuous improvement in accuracy and control
Assist in the development of senior management presentations focused on vendor and resource management
High financial acumen with a sound understanding of the P&L
Demonstrated history of independently and proactively driving initiatives forward
Highly proficient in Microsoft Excel and PowerPoint

Consumer & Community Banking Resume Examples & Samples

Executes resource, project & financial analysis, understands, develops and reports key business metrics, to identify potential opportunities and suggest solutions
Establish and maintain relationships with key business partners
Drive process improvements to enhance reporting & gain efficiencies
3-5 years of related financial analytical experience (forecasting, budgeting, variance & ad-hoc analysis)
Advanced MS Office skills specifically with Excel and PowerPoint

Consumer & Community Banking Compliance Associate Resume Examples & Samples

Experienced professional with former compliance, audit or exam experience
5-8 years banking experience and 4-5 years compliance, audit or exam experience
Analytical nature with significant attention to detail
Demonstrated excellent interpersonal, communication, negotiation, and resource management skills

Consumer & Community Banking Resume Examples & Samples

Excellent Power Point and Excel Skills a must along with organizational skills and ability to interface with a wide stakeholder group (including senior management)
Execution and delivery focused and can do/fearless attitude extremely helpful
Ability to aggregate data, information into meaningful executive messages
Willingness to obtain additional training in support of Coordinator role and functions as needed

Consumer & Community Banking Resume Examples & Samples

Responsible for New Build economic reporting and analysis used in Executive Management presentations including JPMorgan Chase Investor Day, various investor conferences, etc
New Build branch performance analysis; identify and communicate trends and areas of opportunity
Responsible for New Build commitment review and maintenance (including Fast Start and Opening month) and annual reset process (drives field incentive measurement)
Support annual refresh and/or development of New Build Branch incentive plans (as needed)
Create/Support New Build Region / Market business review packages
Work with P&L team on the New Build P&L issues
Participate in projects and initiatives across the broader Real Estate team such as New Market Entry, CB modeling committee, Model 11 refresh, process improvements, etc.,
2-4 years of successful finance and/or analytical experience preferably in Retail Financial Services
Proven analytical and modeling skills
Experience in preparing reports detailing performance
Proficient in preparing executive level presentations
Ability to successfully work in a team setting and build effective partnerships
Strong knowledge of the P&L and core performance drivers, new build experience a plus
Proficiency in Excel, Power Point, and Hyperion Essbase
Bachelor's degree in business, finance, or an applicable discipline; MBA a plus

Consumer & Community Banking Resume Examples & Samples

Stays abreast of pertinent industry/business practices, skills, and regulatory concerns and shares knowledge with others
Builds specialized knowledge beyond stakeholder activities
Understands key controls and how they impact the business from an operational, accounting and/or systems perspective
Takes initiative in developing the scope and execution of Controls projects. Avoids increasing scope unnecessarily
Seeks ways to increase efficiency and effectiveness of work performed and resources utilized
Demonstrates dynamic project management skills in response to changing work priorities
Understands the dynamics of change and assists others in managing change through leading by example
Maintain strong and collaborative working relationship with Firm-wide O&C Control Teams, Audit, Compliance, and Risk Management
Recommends and implements solutions to effect change within and outside of the department
Actively seeks stretch assignments to further development and career growth
Embraces the firm's diversity agenda and supports departmental activities
Works with peers to anticipate and resolve team issues prior to escalation
Works in partnership with stakeholders to contribute to the firm's success
Proactively shares information with internal/external stakeholders
Recognized as a reliable, informative, and collaborative partner
Is articulate and composed when delivering difficult messages to stakeholders
Drafts reports and effectively edits the findings/narratives of others to ensure greater stakeholder understanding. Captures key messages in executive summary

Consumer & Community Banking Regional Compliance Officer Resume Examples & Samples

7-10 years' previous experience and/or knowledge of general retail brokerage compliance
Proficient in Excel, SharePoint, PowerPoint, Word, and other reporting tools
Excellent interpersonal and communications skills, both orally and in writing
Strong analytical skills preferred
Strong presentation skills preferred
Ability to travel within assigned territory
Series 7, 24, 63, 65 or/66 required. Series 8 or 9/10 a plus

Consumer & Community Banking Resume Examples & Samples

Partner with business operating units to understand key business objectives, processes, risks and controls
Partner with Controls Centers of Excellence and Function Control Officers to engage in Key Matters assignments and support LOB execution
Assist in defining components of BAU Control execution for the LOB go-forward ownership of firmwide matters
Support the team’s reporting of Key Matters status, issues and risks to Governance team to drive open discussion of issues and control gaps
Support the team’s execution of the Operational Risk Management standards, methodologies, and procedures
Advise business of risks and be a proactive, independent advisor to the assigned business, identifying business risk issues and recommending solutions
Support the implementation and execution of Key Matters programs via existing Controls infrastructure, including
7 to 10 years in the financial services industry; including background in operational risk management, audit, compliance, or operations
Relevant risk management experience and awareness either gathered through a risk or audit role preferred
Working knowledge of operational risk and control frameworks (e.g. RCSA practices, KRI, loss events, COSO, COBIT, SOX ) in a regulated environment (i.e. Basel II standards, FFIEC guidance, etc.)
Demonstrated experience in risk and control self-assessments, including process mapping, risk analysis and control design evaluation skills
Strong analytical and documentation skills, as well as attention to details
Sound business judgment and objectivity
Proficiency in Microsoft Excel and PowerPoint required
Proficiency in Visio preferred

Consumer & Community Banking Oversight & Control Resume Examples & Samples

Assess processes in an end-to-end manner and drive testing efforts across multiple groups/operations
Partner with Control Officer team to evaluate and enhance Risk Control Matrices (RCMs) and Risk/Control Self Assessments (RCSAs)
Document testing results in comprehensive, organized evidence files within ALM and SharePoint
Develop and maintain VB macros for metrics, baseline reporting and forecasting based on ALM data
Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration
Strong organizational and project management skills, orientation to detail and ability to multi-task
Demonstrated ability to manage multiple assignments and achieve deadlines and deliver quality results within a team environment
Working knowledge of ALM/Quality Center and SharePoint

Consumer & Community Banking Resume Examples & Samples

Create intuitive, automated, and accurate Cognos reports
Interpret business specifications and process MIS requests by creating, altering, or improving reports as well as process Ad Hoc reporting data requests
Perform “SIT”/ data integrity checks before handing over reporting for User Acceptance Testing
Manage Cognos Jobs and Report Distribution
Update objects in Cognos Framework and Publish Packages
Create complex queries in Cognos Report Writer or Framework Manager
Must work closely with Finance Analyst and Business customers to integrate reporting solutions into process to gain efficiencies, add controls, and update turn times
Create logic page for reporting to provide what the reporting elements or logic meaning
Provide the right level of Cognos Security to the Reports and Packages
Proficient in writing Cognos reports
2-4 years working with the Business, writing Cognos Reports, and writing queries
4-6 years overall as a report writer including work with MS Access and Excel Spreadsheets or BI tools
Bachelor's degree in business or finance and/or technical certification in SQL and report writing tools
Candidate must have good communication skills and be a great team player
Candidate must be able to work independently with little supervision in a fast-paced environment but understand work queue management
Cognos Framework Manager and/or Cognos active reporting experiences preferred

Consumer & Community Banking Resume Examples & Samples

Candidate should have a minimum of 3 years’ experience
Good understanding of credit underwriting practices in one of Chase’s consumer lending products
Good communication skills, both written and oral are essential since position involves frequent engagement with line of business employees and managers
Working knowledge of various consumer loan origination systems or automated underwriting
Previous experience in regulatory compliance, quality control monitoring or auditing is also a plus

Consumer & Community Banking Resume Examples & Samples

Bachelor’s degree in a business/legal field; MBA/JD and/or paralegal certificate desirable
Minimum 10 years experience in financial services, minimum 3 years drafting and negotiating disclosure language and requirements
Knowledge of compliance with regulatory requirements across CCB
Project and/or Program Management background and experience
Strong leadership and relationship building skills with senior and mid-level management
Ability to motivate and influence others, including junior colleagues and external stakeholders
Strong background in legal and or quality control development and implementation
Strong legal and technical drafting skills
Candidate would ideally have deep knowledge of organization with strong understanding of regulations impacting disclosures as they relate to customer communications
Preference given to individuals with demonstrated knowledge/background in internal control principles, experience in risk and control self-assessment, including risk and control testing, business process improvement an data analysis
Strong interpersonal, analytical, problem-solving and organizational skills
Proficient with technology; strong skills preferred in MS Office
Must be self-motivated and able to work independently

Consumer & Community Banking Resume Examples & Samples

Preference given to individuals with demonstrated knowledge/background in internal control principles, experience in risk and control self-assessment, including risk and control testing, business process improvement and data analysis
Minimum 10 years of professional relevant experience with at least 7 years of process improvement roles and experience
Background in Oversight and Controls or financial services community is preferred but not required
First-rate analytical and problem-solving skills - must demonstrate the ability to identify key issues, gather and document data while creating actionable recommendations
Quickly learn current practices, procedures and upstream/downstream impacts of processes
Think both tactically and strategically about project value propositions, prioritization, etc. with ability to reassess these factors in real time as circumstances change
Expert communicator, inclusive of visual, written and verbal channels, with the ability to present clearly to all levels of management
Detail-oriented with project planning, management and execution experience
A high-level of proficiency with Microsoft applications and iGrafx
Proven ability in remaining composed and confident under pressure in a leadership role; proactive and adaptable to change
Proven leader with credentials supporting strong thought leadership, strong execution skills
Excels in leading teams in a clear, purposeful, and productive and results oriented fashion; makes time to invest developing team members; resolves conflicts with tact and diplomacy
Flexible to travel as required

Consumer & Community Banking Resume Examples & Samples

Represent Real Estate finance on projects and initiatives across the broader Real Estate team such as New Market Entry, CB modeling committee, process improvements, etc
Build and conduct reporting and analyses of New Build branch performance; identify trends and areas of opportunity
Direct the annual New Build commitment reset process (drives field incentive measurement)
Lead the creation and/or support of New Build Region / Market business review packages
Support content development for new Build FastStart training, and New Build workshops and content development for New Build web sites
Management and participation in ongoing project initiatives such as Market Expansion, Banker HH Assignment process, model 11 refresh, mapping and restructuring of New Build processes,, etc
Strong leadership, communication, and interpersonal skills
Proficiency in creating strategic and visual PowerPoint presentations for executive management review
Detail oriented with proven organization and project management skills
Ability to influence others both inside and outside the team
Strong knowledge of the branch P&L and core performance drivers
Knowledge of sales management behaviors
Ability to interact and communicate effectively with all levels of management
Strong independent decision making skills and judgment required for moderately complex issues
Willing and able to travel as needed

Consumer & Community Banking Resume Examples & Samples

Provide business and financial support to the CAO business units, working directly with MDs within CAO
Create annual budgets and monthly forecasts
Conduct the P&A function for the group - Integrate and coordinate overall reporting of monthly results and forecast for CAO functions, interface with CB and CCB P&A, etc
Analyze monthly results and provide feedback to the CFO and LOB management
Monitor CAO headcount and expense targets, creating senior level reporting
Support CCB wide expense initiative program and reporting including business case support
Cross train and act as back up/support across both CAO and R/E finance functions
Participation in CAO and CB wide projects such as new market entry, process improvements, forecast automation, etc
Ad Hoc analysis and reporting
Ability to Multi-task
Knowledge of the P&L and core performance drivers a plus
Proficiency in Excel, Power Point and Hyperion Essbase

Consumer & Community Banking Resume Examples & Samples

Partner with colleagues, regulators, clients and control community members to develop, evaluate, test and report on the adequacy and effectiveness of control environment. This is conducted in accordance with department and professional standards and will require the presentation of root cause issues to senior client management
Build and maintain key relationships with stakeholders, establishing a culture of engagement while adding value
At least 4-7 years auditing experience or public accounting
4-7 years of audit/business process improvement experience
CPA or similar designation preferred
Knowledge of Credit Card industry preferred
Proficiency in risk analysis
Any candidate not meeting ALL the qualifications can be considered for a Auditor, Associate

100

Consumer & Community Banking Resume Examples & Samples

Deliver timely and accurate financial reporting which provide clear explanations for results, variances, and business drivers to ensure expense goals are achieved
Provide integral support for executive reporting and senior management presentations
Participate in ad-hoc analytics to support a range of projects and requests from management
Collaborate with team in India to standardize / simplify reporting
7+ years experience in Financial Planning & Analysis / Management Reporting
Outstanding PC skills especially with Excel / PowerPoint and enjoy working with lots of data
Hyperion Essbase and SQL experience preferred
Capacity and desire to work at both a strategic and detailed analysis level
Skilled at mastering the financial data contained in the various Essbase cubes
Excellent multi-tasking / prioritizing skills and ready to deliver under a rapidly changing environment
Exceptional time management and prioritization skills
Ability to interact effectively with peers and senior management
Superior communication skills, both oral and written
BA/BS in Finance, Economics, Accounting or related field - MBA a plus

101

Consumer & Community Banking Resume Examples & Samples

Conducts regulatory compliance risk assessment reviews by evaluating line of business internal processes and controls through the performance of testing/validations
Develop final reports based upon the results of testing
Strong auditing or compliance testing background in Mortgage Banking, Regulatory Compliance (5-7 years)
Knowledge of federal and state compliance laws and regulations governing the mortgage originations / servicing business
Highly motivated, results-oriented individual who is able to work independently under minimal supervision with an attention to detail and accuracy
Strong analytical, research and problem solving, skills with the ability to analyze large amounts of data
Proven ability to grasp new concepts / requirements and translate into test plans
Works well individually and in team environments

102

Consumer & Community Banking Resume Examples & Samples

5+ years of Fiduciary experience in/knowledge of more than one of the following areas: Asset Management, Audit, Legal/Compliance, or Operations Control
Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on the audience
Self starter who enjoys working in a fast-paced and demanding environment
Strong interpersonal skills and ability to work with people at all levels across all functions
Ability to manage a small team and work in a highly collaborative and matrixed environment to build consensus
Ability to work with internal groups including legal, audit, risk to ensure consistent understanding of requirements
Experience in business process analysis, documenting gaps and process standardizations
Experience identifying strategic improvements and delivering measurable change

103

Consumer & Community Banking CWM Finance Analyst Resume Examples & Samples

A bachelor's degree in accounting, finance, or related discipline or equivalent work/training
2-4 years of financial analysis experience
Should be organized, team-oriented, and flexible; have initiative, strong problem solving/creative thinking skills, and good communication skills (written and verbal)
Dynamic thinker with the strong problem solving/creative thinking skills
Ability to leverage the data warehouse to run queries to perform routine and adhoc analysis for key drivers through either Brio, Business Objects, or SAS/SQL
Strong PC skills with extensive knowledge of Power Point, Microsoft Excel and Essbase
Strong sense of ownership expected; candidate must thrive in a face paced environment and drive results in an environment of ambiguity and change

104

Consumer & Community Banking Compliance Testing Resume Examples & Samples

Manage a team of approximately 50 testing compliance officers across the US and Offshore to develop, execute, and report on an annual testing plan
Partner with Chief Compliance Officers of Consumer Businesses and Global Compliance teams to complete an annual Compliance Risk Assessment and to deliver a risk based testing plan
Collaborate with Test Leaders on escalated identified issues to ensure appropriate visibility and understanding by senior management, Controls and Legal
Engage with both Internal Audit leadership and the regulators (OCC/CFPB) to provide updates on the test plan and issue summaries
Work closely with the Global Compliance team as well as Testing Leaders from CIB, AM, and Commercial Bank to identify enterprise/horizontal compliance risks that then feed into the Compliance Risk Assessment process as well as considerations for future Monitoring or Training
Apply Financial Services industry best practices for designing and executing a testing program, including statistical sampling size and standards for ranking risks
Centralize and standardize the testing program to create minimum standards across all business lines consistent with JPMorgan Corporate Compliance requirements
Oversee the execution and timeliness of the testing plan
Review all reports for timeliness and track action items, as wells as create periodic reports for senior management
Actively develop successors for key positions, empowers team member to make decisions and work independently, promotes an inclusive and diverse work environment
Gain expertise on the regulations and understanding of business strategy, product and services and stay current with regulatory trends and best practices
Bachelors required with a Masters or equivalent graduate degree preferred
8+ years of Compliance, Risk, Regulator or Audit experience
Minimum of 10 years experience as a manager
Willing to travel within U.S. to manage testing teams dispersed in U.S (e.g., Ohio, Florida, Arizona)
Excellent report/metrics skills and time management
Excellent organizational skill and the ability to manage, prioritize, work under pressure and meet tight deadlines
Excellent verbal and written communications skills, in particular, being able to effectively communicate clearly and concisely with executive management and with regulators
Self-directed, proactive, and creative: uses sound judgment and navigates ambiguity to get things done with limited direction, supervision, or resources

105

Consumer & Community Banking Resume Examples & Samples

10+ years of experience in/knowledge of more than one of the following areas: Controls, Audit, Legal/Compliance, or Operations
Experience leading large scale, cross-LOB programs with a track record of successful delivery
Ability to work independently and manage the team’s time and priorities effectively
Ability to multi-task and deliver to a tight deadline
Ability to work with internal groups including legal, compliance, audit, finance, accounting, credit and operational risk to ensure consistent understanding of requirement
Excellent working knowledge of Microsoft Office

106

Consumer & Community Banking Resume Examples & Samples

Work with the CCB and Corporate Real Estate teams on site management and the execution of location optimization strategies
Primary contact for all MBT managers on new hire seat assignments
Support team with ad hoc report writing and analysis as required
LI-Post
Bachelor’s degree in Information Technology or related area
1-3 years’ experience
Intermediate to advanced Excel (e.g. Pivot tables, vLookup, etc…)
Intermediate PowerPoint skills
Ability to analyze and interpret resource financial tracking data
Ability to operate independently and navigate ambiguity
Ability to deal with several priorities simultaneously and maintain a flexible approach between detailed analysis and macro indicators
Present data in a meaningful and consumable way for Senior Management
Proven problem-solving and technical planning skills
Effective written communications skills / Good spelling and grammar skills
Strong analytical and decision making skills
Effective verbal and listening communications skills

107

Consumer & Community Banking Card Compliance Resume Examples & Samples

Assisting in the development and execution of a new and complex Compliance program to manage regulatory exposure in a dynamic and evolving area of the firm. The role will be responsible for supporting Compliance coverage and oversight of the firm’s developing digital capabilities, strategic alliances and partnerships within this marketspace
Staying abreast of the evolving regulatory landscape governing the digital payments industry to ensure that the businesses new and existing initiatives meet both the letter and spirit of the law
Provide oversight and credible challenges to the business for regulatory risk created by new and existing projects and through their strategic relationships with other businesses. For example, those within the FinTech and digital payments arena
Challenge the status quo in order to provide effective Compliance guidance to the business and its innovative projects and strategies
Provide critical and analytical thinking and strong decision making capabilities to identify problems, propose creative solutions and escalate as necessary
Have the ability to work both independently and as a core team member, exhibiting strong relationship management, advocacy and negotiation skills

108

Consumer & Community Banking Oversight & Control Resume Examples & Samples

Participate in project planning, execution and wrap up; work with CCB Control teams to facilitate the testing projects effectively
Participate in defining control test strategy and test plan; developing and executing independent testing program to identify control weaknesses, determining root causes, and recommending solutions
Responsible for supporting cross-functional testing initiatives, in conjunction with other control testing teams
Report on testing results, required resources, defects discovered and their status, performance baselines etc
Ensure the timely delivery of different testing milestones
Focus on testing digital controls
B.A./B.S. degree required, M.B.A. a plus
4+ years of experience in roles involving risk & control evaluation, preferably in the financial industry
3+ years experience in IT Audit/automated control testing
Experience in using SQL and/or Excel to perform data analytics desired
Strong executional and project management

109

Consumer & Community Banking Resume Examples & Samples

Facilitate process mapping sessions and participate in the identification of risks and determination of risk rankings
Exhibits professional skepticism; synthesizes data quickly and communicates analysis succinctly; utilizes critical thinking and analysis to influence and provide direc
· Bachelor’s degree or equivalent required
Working knowledge of the FORCE system, Application Lifecycle Management (ALM) software, and iGrax preferred

110

Consumer & Community Banking Compliance Associate Resume Examples & Samples

Significant knowledge of Mortgage banking laws and regulations
Understanding of the Mortgage Banking business including Core Servicing, Default, Borrower Assistance, and Originations
Must possess the ability to comprehend and analyze the law and apply it to a wide variety of situations
Ability to coordinate complex and cross impacting processes
Ability to work in a fast-paced work environment with shifting priorities
Excellent verbal and written communication skills and attention to details
Demonstrated ability to work as a team player and develop solutions to complex problems
Must be a self motivated and disciplined time manager
Demonstrated ability in making sound decisions
Handles special projects as assigned
Other Skills Required

111

Consumer & Community Banking Resume Examples & Samples

Support the Third Party Oversight process from a control standpoint through identification of trends and patterns, facilitate consistency and accuracy of responses, and streamline processes through better control and reduced redundancy
Lead a team that manages requests and responses related Third Party Oversight, including audits, compliance tests, KEYS responses, regulatory exams, settlement agreements, investor/servicer reviews, and any other related queries
Collaborates with business owners to ensure risks are properly identified and controls are in place to mitigate risk and minimize financial, regulatory, and reputational exposure while maximizing customer and shareholder value
Interact with senior management and operational leaders, including other Controls counterparts, and requires a strong knowledge and demonstrated experience in controls and issues management, process improvement, and audit best practices
Develop, implement, and maintain TPO framework policies, standards, and provide oversight on compliance with RCSA; and provide SME collaboration with business units and corporate functions to implement and maintain required control management practices
Partner with CCB Central Controls teams and business partners to develop and drive implementation of RCSA program strategies
Drive the Third Party Risk & Control Self Assessment (RCSA) process. Identify opportunities for greater consistency across RCSA’s, ensuring appropriate use of risks and controls across the organization and identifying opportunities for simplification
Provide ongoing recommendations for improvements by incorporating emerging, key business risks
Partner with colleagues to help drive a culture of risk awareness and proactive risk identification and assessment
Minimum 7 years experience in financial services industry with background in controls, audit, quality assurance, risk management, or compliance required; or equivalent subject matter expertise in a relevant business related function/operation
Understanding of control and risk management concepts with the ability to evaluate adequacy of the business control environment
Experience with control processes, regulatory programs, audit, and compliance processes, including RCSA, and issue management
Ability to translate regulatory requirements into business control processes and implement best practices
Ability to present and interact with Regulators and other external and internal exam partners
Proven interpersonal effectiveness and ability to collaborate and work well with all levels of management and across organization
Knowledge of the Third party Oversight Program, OCC/FED/CFPB guidance on TPO
Self-motivated with a high level of personal initiative, ownership, sound business judgment / objectivity, and accountability
Flexible and creative thinker with attention to detail, organizational skills, analytical and documentation skills
Results oriented/self-motivator with strong Project/Program management and execution skills
Strong leader, communicator and manager / coach, effective at influencing, negotiation & relationship skills
Collaborative team player with strong interpersonal and relationship building skills
Skilled in Microsoft Office Suite (Word, Excel, PowerPoint), SharePoint and FORCE

112

Consumer & Community Banking Compliance Associate Resume Examples & Samples

Support the CCB Compliance Business Manager in administration of real estate sites, management org charts, finance reports, business resiliency, record management, and other sensitive activities
Participate in the design and development of the Compliance Training reporting framework
Liaise with Corporate Compliance, LOB Compliance, and the LOB Training teams to monitor and deliver monthly reporting across CCB Compliance
Work with the CCB Compliance and line of business training teams to perform Compliance training needs analysis, assist in the development and coordination of Compliance Training
Manage the execution of assigned compliance projects
Participate in Compliance projects, as needed, to understand the risk and scope of new compliance initiatives, regulatory changes, etc. and determine training needs resulting from these projects
Organize and develop training materials and supporting documents
Compliance, Risk, or Audit experience preferred
Ability to meet deadlines and demonstrate a sense of urgency
Ability to present complex information in a succinct and clear manner for management
Proven skills in using Microsoft Office applications: PowerPoint, Excel, Word, Visio, Access, Project
Ability to extract data from systems and present in a meaningful way
Strong analytical and problem-solving skills required
LMS knowledge a plus

113

Consumer & Community Banking Resume Examples & Samples

Competitor analysis for peer disclosures during earnings and at industry conferences
Materials for monthly CCB leadership team meetings
Preparation materials for senior management meetings with JPM investors/sellside analysts
Identification of actionable recommendations for process improvements
Ad-hoc analytics and presentations for senior management
Must be a self-starter with a strong work ethic
Excellent analytical, critical thinking and problem solving skills
Ability to multi-task, work well under pressure and pick up new concepts quickly
Team-player with strong interpersonal skills
Exercise sound judgment and observe the highest degree of confidentiality
Ability to communicate effectively (both oral and written)
Organized with keen attention to detail
Ability to work effectively with senior management
Knowledge of Microsoft Office (PowerPoint and Excel)

114

Consumer & Community Banking Wealth Management Compliance Manager Resume Examples & Samples

5+ years of wealth management regulatory compliance expertise
Internal investigations or financial fraud investigations experience a plus
Enthusiastic, self motivated, effective under pressure and willing to take personal responsibility/accountability
Knowledge of wealth management related regulations imperative including the Investment Advisers Act of 1940
Proven ability to oversee several tasks concurrently in an efficient and effective manner with a track record in creative and successful problem-solving
Flexible and adaptable to dynamically changing work processes and environment

115

Consumer & Community Banking Business Management Associate Resume Examples & Samples

Bachelor’s degree in Accounting, Finance, or related discipline required
1-4 years of related financial analytical experience (forecasting, budgeting, variance & ad-hoc analysis)
Strong communication skills with internal and external stakeholders
Highly proficient in Excel, experience in Clarity, Hyperion Essbase and PowerPoint

116

Consumer & Community Banking Oversight & Control Resume Examples & Samples

7+ years of experience in/knowledge of more than one of the following areas: Wealth management, Finance, Consumer banking, audit, legal/compliance, risk and controls, and program management
Strong understanding in identifying, developing and monitoring controls to mitigate/manage operational risks
Experienced and proven ability to gather/analyze complex data, develop accurate conclusions and provide recommendations with sufficient comprehension of the business to understand risk implications
Proven ability to build strong partnerships with colleagues, desire to learn quickly, be flexible and think strategically
Ability to work with internal groups including legal, compliance, audit, and risk to ensure consistent understanding of requirements
Experience in engaging with Regulators is highly desirable, but not required

117

Consumer & Community Banking Resume Examples & Samples

Develop the overall Common Controls strategy and roadmap, including the various transformation programs under development
Implement a consistent Common Control framework across CCB that drives an appropriate risk landscape for the organization
Institute a sustainable governance process to coordinate key activities and changes across the different LOBs/FCOs
Develop positive working relationships with Leads (Central Controls Support Office, FORCE, Functional Control Officers, etc.) and other partners including Technology to maintain an open environment for collaboration and consistency
Provide input, feedback and guidance to the different program leads
Create key metrics to drive the evolution of the various programs under management
Implement key toll gates to ensure a high level of quality and effectiveness throughout the risk, control and testing lifecycle
Possess a strong sense of project management rigor, leadership, organization and communication with the ability to accommodate frequently changing strategies and decisions-pro-actively
8+ years Controls, Operational Risk, Enterprise Risk, and/or Audit experience
Experience working with mid and senior-level business management
Working knowledge of the Firm’s toolsets supporting risk and controls (i.e. Force)
Ability to isolate the root cause for control gaps, and able to identify and suggest viable solutions
Demonstrated ability to partner across functional teams and maintain effective client and peer relationships
Must demonstrate a strong attention to detail with excellent organization skills

118

Consumer & Community Banking Resume Examples & Samples

Comprehensive testing of controls following stated CCB Oversight & Controls policies and standards and all corporate, state, and regulatory guidelines to ensure effective mitigation of identified business risk
Seeks, develops, and facilitates a strong working relationship with business partners through ongoing coordination of operational matters, utilize effective communication, and problem resolution
Acts as a subject matter expert determining line of business risk potential, including inherent risk rating, and working closely with FCO, Manager, and LOB to recommend appropriate mitigating controls
Develops comprehensive testing strategies and review plans that encompass company policies, existing process / procedure and compliance with regulatory guidelines
Participate in quality review of completed tests to identify best practices and opportunities
Conduct proactive reviews to target specific and high risk processes or functions, review procedures, training materials, and control testing
Delivers findings to Functional Control Officer (FCO) and process owners and assist with the development of Action Plans to mitigate control breaks/gaps
Problem solves at a high level and exercise authority using prudent judgment to ensure bank policy and profitability are not compromised
5+ years experience in controls, risk, compliance, audit, or testing
BA / BS degree preferred
Strong communication (written & verbal) and leadership skills
Exceptional collaboration skills
Able to effectively multi task
Highly organized and great time management ability
Project management and audit skills beneficial
Team player and strong individual contributor
Proficient within Microsoft Office Suite and Application Lifecycle Management (ALM) tool

119

Consumer & Community Banking Compliance Manager VP-mortgage Banking Resume Examples & Samples

· Significant knowledge of Mortgage banking laws and regulations
· Understanding of the Mortgage Banking business including Core Servicing, Default, Borrower Assistance, and Originations
· Must possess the ability to comprehend and analyze the law and apply it to a wide variety of situations
· Ability to coordinate complex and cross impacting processes
· Strong analytical and problem solving skills
· Ability to work in a fast-paced work environment with shifting priorities
· Excellent verbal and written communication skills and attention to details
· Excellent oral and interpersonal skills is a must including ability to explain and/or present analysis of metrics
· Demonstrated ability to work as a team player and develop solutions to complex problems
· Must be a self motivated and disciplined time manager
· Must be a strong business partner and create/maintain strong relationships with stakeholders, business partners, and senior executives
· Demonstrated ability in making sound decisions
· Handles special projects as assigned

120

Consumer & Community Banking Resume Examples & Samples

Demonstrated experience in identifying, remediating and escalating issues or risks, as necessary
Experience in developing and executing Risk & Control Self Assessments (RCSAs) highly desired
Excellent written and oral communication skills with the ability to present information in differing degrees of detail and form depending on the audience (customer/partner focus)
Strong track record for driving and delivering results
Strong interpersonal skills and ability to work with and influence people at all levels across organizational boundaries
Experience identifying strategic improvements and delivering measurable change in a planned manner
Experience in RCSA testing and running a business/operational risk & control program is highly desirable, but not required
Experience in sales practices and related controls highly desirable, but not required

121

Consumer & Community Banking Resume Examples & Samples

Provide Clarity PPM Administration support to technology and business users. Support includes responding to inquiries through emails and ticket queue, loading data into CA PPM, reviewing data weekly and monthly to ensure compliance with data quality standards
Support Demand Management, Project Management, Resource Management and Financial Management processes across CCB
Support Business Management Lead in providing guidance to CCB business partners and management which may also include being a key participant in working groups to establish new processes and governance surrounding the use of Demand Management and Project Management tools
Coordinate and participate in CA PPM UAT release cycles and update training materials as required to document new functionality
Consolidating, manipulating and presenting large volumes of data
Liaising with developers to build out automated dashboards for executive reporting or to aid in data quality validation
Design and document procedures and training materials to be used by internal clients
Preparing presentations and templates that are consistent with the JPMC Brand
Cross Train and provide backup support for CCB applications in SEAL (Standards, Engineering & Architecture Library)
Partner with Application Owners to review and validate SEAL workflow requests
Partner with Resiliency and Architecture for new application requests
Communicate with all levels of management
Adapt to a rapidly changing environment
Background in Accounting/Financial Analysis or Management Consulting preferred
2 - 3 years of Clarity CA PPM experience in Project Management and Finance Management required. Clarity CA PPM administration experience preferred
Knowledge of SEAL and understanding of application terminology a plus
Demonstrated advanced Excel skills (i.e. use of pivot tables, macros, arrays, etc)
Background in Technology project management life cycles preferred
Highly motivated team player with excellent analytical, written and verbal communication skills including the ability to effectively communicate at executive levels including CIO/CFO/CEO levels
Ability to develop strong client and working relationships with the team
Must have ability to be tactful yet assertive. Strong collaboration and negotiation skills
Ability to work well in a fast paced organization
Ability to exercise independent judgment and creative problem-solving techniques in a highly complex environment
Ability to work with a geographically distributed team
Ability to travel domestically
Education: Bachelor's degree in Accounting, Business, or Finance. Master's Degree or MBA preferred

122

Consumer & Community Banking Resume Examples & Samples

Must be a self-starter
Ability to multi-task, with commitment to deliver under deadlines
Team-player with good relationship/partnership-building skills
Knowledge of Microsoft Office & Excel preferred

123

Consumer & Community Banking Compliance Manager VP-regulatory Exam Resume Examples & Samples

Overseeing and executing the end-to-end process for CCB regulatory engagements, including reviewing examination requests, advising internal stakeholders, and reviewing and obtaining approval for regulatory submissions
Preparing CCB LOB personnel for regulatory interactions, including examinations, and leading meetings involving CCB LOB personnel and regulators
Identifying, escalating, and developing solutions for potential regulatory risks
Maintaining appropriate tracking and communications regarding information requested by regulators
Delivering information requested by regulators in accordance with firm protocols
Building and maintaining excellent relationships with internal partners and colleagues
Experience in the financial services industry preferred, but not mandatory
Familiarity with consumer legal compliance requirements preferred, but not mandatory
J.D preferred, but not required
B.A. or similar degree from a top-tier institution
Client management skills – the candidate must demonstrate the judgment and ability to closely partner with and advise senior and line managers and other stakeholders on regulatory engagements
Analytical skills – the candidate must be highly analytical with experience in collecting, analyzing, and synthesizing information on various subjects
Teamwork skills – the candidate must be flexible in his/her work style and be able to work appropriately with stakeholders and colleagues at all levels
Communications skills – the candidate must possess excellent written and oral executive-level communications skills
Must be proficient in MS Word, Excel, PowerPoint, SharePoint, and other Office applications

124

Consumer & Community Banking Resume Examples & Samples

Preparing accurate and timely consolidated monthly reports for senior management and finance management
Preparing Budgets and Forecasts
Partnering with business areas to achieve expense and headcount efficiencies
Effectively analyzing variances of actual results to budget and forecast and providing meaningful recommendations and observations for expense management
Preparing presentations for Senior Management
Demonstrating strong interpersonal skills for partnering with business and finance managers
Developing cross-functional knowledge in understanding impact of expense processes in both finance and other business areas within the bank
Driving process improvement within expense management to enhance reporting and gain efficiencies
Participating in the Card Services expense approval process, Demand Management, business case development and approval process, and all other expense-driven processes
Demonstrating strong problem solving skills, especially in a fast-paced environment
Proactively taking ownership of financial data and elevating any issues
BS in Accounting, Finance or related discipline required
Graduate degree or CPA license preferred
Minimum of five years of financial and analytical experience
Ability to handle multiple projects at the same time
Experienced in analysis of monthly financial performance
Advanced skills in Excel and Microsoft Office
Strong organizational skills, including good judgment and decision-making abilities
Good time management and work prioritization skills

125

Consumer & Community Banking Resume Examples & Samples

Responsible for ensuring end-to-end process diagramming across Credit Card Services
Establishes project requirements, priorities, and deadlines and ensures project is completed in accordance with integration project management guidelines
Verifies accuracy and ensures compliance with plans, policies and procedures prescribed by management
Delivers findings to process owners for correction and assists process owners with the development of action plans to address significant process or control gaps
Issues regular project and management reporting for business leaders
Communicates with senior management to resolve conflicts through broad based decision making with key stakeholders
Manages issues and management decisions to timely resolution
Be able to effectively multi task
Highly organized and keen time management skills
Project management, audit and negotiation skills beneficial
Work effectively in a team environment as well as on your own
5 - 7 years’ experience in process mapping, internal controls, operational risk, audit or control testing
BA Degree or equivalent preferred

126

Consumer & Community Banking Resume Examples & Samples

Assess processes in an end-to-end manner and drive testing efforts across multiple groups/operations including facilitating in control design walkthroughs and evaluations
Plan, prepare for, and effectively communicate and manage departmental and individual goals and objectives
Consistently lead staff by example and effectively coach employees in a positive manner for improved results
Review and approve robust test scripts to ensure adequate depth and breadth to ensure thorough analysis examination of control effectiveness
Evaluate data and drive the use of automated testing techniques and strategic sampling methodologies wherever high-volume transactional testing is appropriate
Review completed testing results to ensure test steps are comprehensively documented and evidenced; validate testing conclusions appropriately substantiate assigned control ratings
Drive consistency and adherence to RCSA Standards testing procedures and requirements
Facilitate meetings with business owners at various levels of management, deliver testing results and influence sustainable control enhancements
Maintain flexibility and be able to adapt to a consistently changing business environment; be able to quickly and effectively assess impacts and capitalize on change
Develop meaningful and effective working relationships; partner with colleagues across the business and the Controls organization and encourage collaboration; provide coaching/mentoring to analysts and appropriate performance feedback to the RCSA Manager and/or Controls management
Exceptional critical thinking and analytical skills; able to synthesize large amounts of data and formulate appropriate conclusions
Demonstrated leadership and/or supervisory experience with proven problem-solving skills
Excellent written and verbal communication and leadership skills; ability to present to concise findings in a persuasive manner
Flexible, adaptable to shifting priorities
Strong interpersonal skills, exceptional relationship building and influencing skills
Positive attitude and desire to work in a team based environment
Ability to work with minimal supervision and understand when to seek guidance/escalate
Proficiency with Microsoft Office Toolset (Excel, PowerPoint, Word, Visio) required
Data analytics experience using software applications (Excel, Access, BRIO, SQL SAS) highly preferred
Estimated Travel: Approximately 20% - 30%

127

Consumer & Community Banking Complaints Support Team Senior Response Manager Resume Examples & Samples

Review examination requests, identify and advise key stake holders
Coordinate and lead meetings with internal stake holders, Compliance, Legal and outside counsel to review/discuss responses and obtain approval for regulatory submissions
Investigate, gather and organize complaint data, perform analysis using spreadsheet and database tools in response to requests pertaining to regulatory exams/or audits
Prepare written exam responses in a thoughtful, concise manner; stage for approval
Submit responses/documents to the compliance exam management team in accordance with firm protocols
Track and evidence exam activities in SharePoint
Build and maintain excellent relationships with internal partners and colleagues
Maintain knowledge and aware of issues, trends and changes impacting the business at Chase and industry including the examination schedule
Contribute to the development of sound processes and operating standards
Serve as a regulatory exam and response subject matter expert
7+ years experience at a large financial institution with at least three years serving in one of the following: Compliance, Legal, Risk/Controls, supervisory regulatory affairs or exam management functions
Bachelors degree from a top-tier institution
Familiarity with exam management and legal compliance requirements
Problem solving skills – the candidate must demonstrate exceptional judgment and the ability to identify key issues, obtain appropriate information for further analysis, and develop actionable recommendations
Project management skills – the candidate should be able to manage multiple work streams
Team work skills - demonstrated ability to work both independently and to collaborate and work with stakeholders and colleagues at all levels
Communications skills – the candidate must possess excellent written and oral executive-level communications skills with the ability to connect insights in a meaningful way
Must be proficient in MS Word, Excel, PowerPoint, and SharePoint

128

Consumer & Community Banking Resume Examples & Samples

Engage with the LOB Control Teams and CCB Central Support Program teams to identify control reporting needs. This includes metric identification, reporting views, report frequency, use and distribution
Assist in the development of new reporting solutions and communication / training of end users
Gathers information from various sources, synthesize the information, perform analysis, and interpret results
Identifies, documents, and communicates data integrity/quality issues and data capture gaps
Investigates and resolves discrepancies to maintain data integrity of reporting
Delivers timely and accurate scheduled reporting (daily, weekly, monthly, quarterly)
Performs ongoing analysis of program related data and develops ad-hoc reports as requested to support business related programs and strategies
Maintains or updates business intelligence tools, databases, dashboards, systems, or methods
Identifies opportunities for process improvements and improvements of overall service delivery
May participate in project/program activities such as preparing data, creating documentation, and resolving data related issues
May prepare reports and make presentations on project performance, recommendations, or analytical results
Bachelors’ Degree preferred; quantitative focus preferred
Proficient analytical skills with a minimum of 5 year’s experience
Demonstrated knowledge and exposure to one or more Business Intelligence toolsets and database platforms: Business Objects, Cognos, Crystal, SAS, R, SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), SQL/Oracle/Teradata, Tableau, QlikView etc
Proven ability to work with a high degree of accuracy and attention to detail in an ever changing environment
Strong interpersonal skills, including the ability to positively interact within all levels of the organization
Proficient organizational skills, ability to absorb and retain information readily, prioritize tasks to meet changing demands and work under deadline constraints
Intermediate SQL language skills (creating queries) / VBA experience a plus

129

Consumer & Community Banking Resume Examples & Samples

Assists the FCO managing the Risk & Control Self Assessment (RCSA) lifecycle, including process mapping activities
Assists the FCO managing “Top Down” Inherent Risk Workshops with the business areas to confirm Inherent Risk ratings and ensure appropriate management of risk rationale documentation and assists FCO with development of mid-year Inherent Risk and year-end Residual Risk presentations for senior management
Assists the FCO managing oversight of RCSA testing and engages with RCSA Test Analysts, including participating in Control Design Evaluations and Walkthroughs
Works closely with the FCO to ensure FORCE is updated in accordance with published guidance and standards
Creates a monthly Controls/RCSA reporting package business units supported
Works with the business units and FCO to facilitate all aspects of the Issue Management process, including creation and timely closure of Issues and Action Plans (AP), Risk Acceptances, and Customer Corrections and facilitating ongoing AP checkpoint meetings to ensure action steps are closed and validated timely
Assists the business and FCO with Audit and Exam preparation and in-progress support

130

Consumer & Community Banking Oversight & Control Rcsa Senior Control Analyst Associate Resume Examples & Samples

Partner with the Operating Division to create process flows to identify specific risks (inherent & residual) and associated risk rankings
Build testing scripts & complete RCSA control testing in accordance with CCB guidelines
Ensure controls are rated accordingly
Create complete & comprehensive documentation file of testing evidence
Perform root cause analysis of issues and recommend remediation steps which could result in action plans
Perform side by side observations of controls, as well as procedures
Provide analytical and reporting support to the Control team
Assist with presentations for various constituents and levels of management
Gathers and analyzes data, reports and other documentations to determine inefficiencies, gaps in process/procedure, the integrity of data and/or training and appropriate separation of duties in each review, as applicable
Understands & complies with Operational Review methodology for thru-put and spot reviews
Seeks, develops, and facilitates a strong working relationship with business partners through ongoing coordination of operational matters and utilizing effective communication and, when warranted, conflict resolution skills
A minimum of 4 years’ experience in originations with a focus on correspondent operations strongly preferred
A minimum of 4 years of audit, compliance or operational control experience strongly preferred
Strong experience with identifying risk and developing mitigating controls
Strong analytical skills with the ability to: 1) understand business functions quickly, 2) assess the operational and financial impact of control issues and findings, and 3) communicate findings and develop recommendations for resolution
Strong relationship building skills with a demonstrated ability to influence outcomes
Ability to interface with internal clients and translate technical data and information into user reports and presentations
Excellent analytical/problem solving skills required
Knowledge of state, federal, and regulatory guidelines strongly preferred
Excellent MS Office Suite skills (Word, Excel, Visio, PowerPoint, and Access)
Highest level of professionalism, self-motivation and sense of urgency
Detail oriented and customer focused
Enthusiastic, effective under pressure
Creative self-starter with strong initiative, ability to take ownership and work independently
Proven ability and desire to learn quickly, be flexible, and think strategically

131

Consumer & Community Banking Resume Examples & Samples

Candidate should have a minimum of 10 to 15 years experience and a good understanding of all phases of credit underwriting and consumer lending
Experience working with federal banking regulators on regulatory exams is desirable
Ability to build relationships with Sr. Management and business partners
Results-oriented with strong project-management skills
Working knowledge of various consumer lending origination systems or automated underwriting, including credit scoring systems, is a plus
Background in regulatory compliance, quality control monitoring or auditing is a plus

132

Consumer & Community Banking Resume Examples & Samples

Bachelor's degree preferred or equivalent work experience required
3-5+ years risk and control or audit related experience
Strong understanding of business technology controls
General knowledge of Mortgage Banking business preferred
Advanced skills required utilizing Microsoft Office: PowerPoint, Excel, Access, Word
Knowledge of User Tool governance and control standards
Proven ability to create effective PowerPoint presentations, workflows, charts, etc
Proven ability to analyze data, solve problems and make appropriate recommendations
Ability to handle multiple projects at the same time, with strong time management and work prioritization skills
Good influencing and negotiation skills
Leadership – ability to influence others through strong partnership across CCB and Mortgage Banking Controls
Project Management - ability to apply project management disciplines to lead control programs - monitor, track and status the critical milestones for the organization
Analytical / Problem Solving skills - ability to visualize, articulate, and solve complex business issues
Logical / Critical Thinking - ability to gather and analyze information, design tests and validation procedures to confirm accuracy and strengths of a given control point
Professional Presence - ability to project confidence, calm under fire, great interpersonal skills coupled with strong verbal communication skills

133

Consumer & Community Banking Compliance Manager Resume Examples & Samples

Conducts analysis and evaluation of business data to identify events or anomalies that may pose compliance risk. Develops reporting, business analysis, and project designs in order to support the needs of the compliance team in mortgage banking servicing
Offers innovative ideas and system solutions for monitoring, data management, issue tracking, and reporting to compliance management. Provides reporting status updates for technical and analytical projects. Communicates potential impacts identified within data analysis to management
Ability to interpret regulatory compliance statutes and regulations and analyzes their impact on existing policy and business practices in order to develop analytical solutions to Assesses and ranks compliance risk
Actively partners with business on all strategic initiatives to provide constructive compliance advice, influence the process and development of the project and find creative ways for the business to meet its goals and objectives without compromising compliance controls
Assists compliance testing team as necessary with development of testing related to compliance and with tracking issues identified in compliance testing and reviews
Handles special projects as assigned by Compliance Manager
Minimum 3 years’ experience working with large corporate customer databases/applications and producing reporting using SAS, MS SQL Server, JAVA, VBA, and strong working knowledge of Microsoft Office Products including Access and SharePoint
Prior experience with BKFS systems or comparable mortgage servicing systems a plus
Awareness of federal laws and regulations governing the residential mortgage, home equity and manufactured housing industry (RESPA, TILA, FCRA, FDCPA, GLBA, SCRA, FDPA, HOPA, etc.), including ability to apply these requirements to business practices and systems
Bachelors Degree or equivalent work experience, including management/project management experience (3 - 5 years)

134

Consumer & Community Banking Resume Examples & Samples

Strategic design and build for metrics reporting focused on Anti Money Laundering (AML), Know Your Customer (KYC), Client Due Diligence (CDD) and TEDD
Support the AML/KYC Risk and Controls reporting function for CCB
Coordinate and manage data and metrics for controls and oversight reporting
Bachelor's degree in business/ related discipline or equivalent work/training required
3-5 years or above of work experience within the consumer banking/ financial service industry with a strong exposure/knowledge of KYC/ AML/ CDD/ EDD
At least 3+ years of experience designing and developing highly efficient SAS code for use in automated data processing systems on Unix based platforms
3+ years of experience working with ICDW tables and data
A background in SAS skills, especially in modules such as SAS/Base, SAS/SQL and data mining
Data mining skills and proficient in the following applications: Microsoft Word, Excel, and PowerPoint, SAS, Enterprise Guide and SQL
Must have experience developing and implementing programmed systems in the Unix and Windows environments
Outstanding analytical skills with the ability to understand business functions and processes swiftly
Ability to be flexible, follow tight deadlines, organize and prioritize work and deliver results quickly
Experience in developing reporting processes for complex initiatives
Strong quantitative and analytical skills
Highly motivated, team player, self-starter and able to work independently

135

Consumer & Community Banking Resume Examples & Samples

Understanding of AML/KYC Standards, Policies and Procedures to drive implementation of AML/KYC processes
Focus on consistency across all CCB lines of business
Create strong partnerships with LOB Compliance, Corporate AML Operation and Reporting groups and Risk and Control Teams
Special projects and ad-hoc analysis as needed
5-7+ years in compliance, operations or related banking experience
Demonstrate strong analytical, communication, leadership, qualitative and quantitative skills; aptitude to drive projects individually and with a team
Excellent interpersonal skills - must have the ability to build strong working relationships with the management team and team members within the business
Strong judgment and ability to handle confidential/sensitive information
Knowledge of CCB is a plus
Strong Excel, PowerPoint skills; data and analytics skills is a plus

136

Consumer & Community Banking Compliance Manager VP-mortgage Banking Resume Examples & Samples

Issue Management
Bachelor’s Degree or comparable work experience required
Financial Industry and Regulatory Compliance experience including management/project management experience (5-7 years)
Excellent analytical skills and attention to detail
Ability to create multiple compliance reports that require coordination between multiple groups
Handle and manage a variety of ad-hoc requests to support the Home Lending Compliance Program
Excellent oral and interpersonal skills is a must including ability to explain and/or present analysis of metrics
Must be a self-motivated and disciplined time manager
Must be a strong business partner and create/maintain strong relationships with stakeholders, business partners, and senior executives

137

Consumer & Community Banking Resume Examples & Samples

Establish strategic project requirements, priorities, and timelines across various programs and systems
Create and communicate regular initiative updates
Drive communications across a broad set of Control Teams, Business Owners, and Risk Management Teams
Develop capacity plans, where required by initiative
Author technical business requirements and other pertinent program process documentation
Develop procedure documentation, and ensure alignment to Firm-wide standards for the program
Organization of key program documents in common repositories (Sharepoint)
Facilitate coordination with training, implementation tasks, and production issues associated with significant program or system enhancements
Research, implement and evaluate new process improvement practices to enhance effectiveness and efficiency of current planning and execution processes
Ability to communicate appropriately with all levels of the organization
Ability to identify the right communication vehicle tailored to the subject matter and the audience
Excellent interpersonal and communication skills (written and verbal)
Poise, ease with interactions with stakeholders
Ability to craft important updates to stakeholders clearly and concisely related to system outages and enhancements
Demonstrated experience in leading cross functional projects and initiatives
7+ years of project/program management experience
Excellent understanding of project life cycles and project methodology
BA/BS in related field, MBA/Advanced Degree a plus
Strong Client relationship and Communication skills; highly collaborative – can build rapport and credibility
Ability to balance both aligning leaders in a strategic direction while executing tactical plans
Escalate and make recommendations to resolve issues
Strong organizational and multitasking skills
Proficient with project management tools and Microsoft Office applications
Facilitate meetings and working sessions as needed

138

Consumer & Community Banking Compliance Manager Resume Examples & Samples

Functions as strategic lead for Regulatory Compliance and business initiatives involving all federal regulatory requirements relative to Servicing including but not limited to: FCRA/FACT Act, FDCPA, Privacy (Reg P), RESPA, SCRA, Flood Disaster Protection Laws, and Homeowner's Protection Act
Interprets federal regulatory compliance statutes and regulations and analyzes their impact on existing policy and business practices. Assesses and ranks compliance risk relative to all federal compliance regulations, taking into account the potential civil penalties, reputation risk, regulatory risk, scope, and potential for non-compliance
Analyzes new federal and state laws and regulations and determines and communicates impacts to business partners
Analyzes and manages compliance risks associated with all business initiatives, taking into account the potential penalties, various risks, scope and potential for non-compliance. Reviews and assesses the adequacy of system specifications, operating procedures, workflows, and training materials. Provides the final Compliance approval necessary before any new business initiative can be implemented. Actively partners with business on all strategic initiatives to provide constructive compliance advice, influence the process and development of the project and find creative ways for the business to meet its goals and objectives without compromising compliance controls
Works with Exam Management team to assist in the coordination of agency related examination requests for material (OCC, etc.) including initial review of examination materials to ensure information is complete and accurate
Assists compliance testing team as necessary with development and tracking of corrective action plans related to compliance (OCC and internal audits) and with the development of action plans tracking for issues identified in compliance testing and reviews
Monitors internal audits conducted that have direct compliance impacts, including tracking any compliance specific action items developed based on audit findings
Maintains the Compliance Projects and Issues Database (CPID) for tracking projects, external examination and internal audit findings, and action plans identified through specific compliance testing and reviews and completes other management reporting as required
Ability to manage numerous high risk / high profile projects and confidential and sensitive information in a professional manner
Strong analytical skills, self-motivated and able to work independently under minimal supervision
Must possess the ability to comprehend and interpret the law and apply it to a wide variety of situations
Excellent verbal and written communication, as well as client management, negotiation, and interpersonal skills
Experience working in a fast-paced environment
Strong working knowledge of all Microsoft applications (Word, Excel, and PowerPoint)
Strong organizational skills and time management skills

139

Consumer & Community Banking Resume Examples & Samples

5+ years in experience in the mortgage industry
2+ years in experience in Operational Risk and Control environment
Functional literacy in finance and accounting core standards strongly preferred
Demonstrated ability to maintain effective client, peer and business relationships
Strong problem solving skills and ownership of identifying and resolving identified issues. Ability to identify potential control gaps and weakness during process flow analysis
Ability to isolate the root cause for control gaps and able to identify and suggest viable solutions
Able to quickly learn servicing policies, processes and operations to effectively design/improve/perform testing
Excellent data analysis skills leveraging Microsoft Office toolset (Excel, PowerPoint, Word, Visio); ability to gather and review data from multiple sources and develop a comprehensive conclusion
Working knowledge of Mortgage Servicing Systems
CPA, CFA or other like accreditation preferred

140

Consumer & Community Banking Resume Examples & Samples

Bachelor degree is required, professional certifications or willing to pursue
Minimum 5+ years of audit, relevant business and/or compliance experience
Working understanding of operational risks and related controls of banking regulations
Works well individually, and in teams, shares information, supports colleagues and encourages participation. Excellent verbal and written communication and interpersonal skills with the ability to present complex and sensitive issues to senior management and influence change
Strong analytical skills, particularly in regard to assessing the probability and impact of an internal control weakness
Proven ability to be able to multi task, complete projects on time and on budget, and be able to adapt to changing priorities

141

Consumer & Community Banking Resume Examples & Samples

Maintain an active dialogue and enhance Chase’s relationship with the external exam entities
Develop an effective partnership with Senior Business leaders, Control Teams, Legal, Compliance, Audit, Operations, and individual business units to respond to examination matters
Review examination information requests and, in a timely and orderly manner, collect, review, and evaluate data prepared by business subject matter experts and control managers and ensure a timely delivery
Prepare business partners for examination interviews, ensuring areas of focus from each department are addressed
Prepare substantial written responses to examination inquiries and final reports
Manage logistics of exams and ensure proper coordination
Provide strategic, clear, and regular updates to management regarding significant matters, including timely escalation and resolution
Ensure that all issues and concerns highlighted during the exam, are reviewed and addressed with the appropriate business areas, and that action plans are developed, completed, and tested to address root cause
Coordinate with the remediation manager and business line Control managers to ensure that all examination issues and matters are addressed timely and effectively
Influence and drive change in business areas outside of direct control
Partner with other areas to identify and analyze trends and remediation plans that are identified across multiple exams and then work with business to ensure they are appropriately and consistently addressed
Ensure management reporting is completed timely and accurately
Perform adhoc work as identified
Strong time management skills and the ability to manage multiple deadlines
Solid judgment with the ability to evaluate complex legal and business issues
Strong working knowledge of audit, risk and operational management concepts and the ability to understand and interpret the impact of policy and procedural changes, as well as identify and convey potential problem areas
Action-oriented and effective listening skills
Excellent time management and planning skills along with the ability to handle multiple exams at the same time
Ability to review documentation and provide executive summary overviews and trending analysis
Must be able to interact effectively with management
A relationship builder, who can establish trust and credibility across the organization
Analytical and organized with a systematic thought process
Ability to establish, develop and maintain effective working relationships with internal and external business partners
Bachelor’s degree (BS / BA) required
Strong and effective communication skills to develop relationships between business groups and external examination teams
Strong Power Point, Visio and Excel skills
Meeting facilitation and presentation experience
Minimum of 5-7 years experience in Mortgage Operations/Operational Risk or Audit experience
Knowledge of investor requirements and Federal and State regulatory requirements

142

Consumer & Community Banking Resume Examples & Samples

Partner effectively with business and functional colleagues to guide consistent and rigorous JPM operational risk management practices, including: risk committees, risk & control self assessments (RCSAs), risk acceptances, privacy reviews, risk event analysis, operational risk / loss management reporting, and related action plans
Advise business of risks and is a proactive, independent advisor to the assigned business, identifying business risk issues and recommending solutions
Ability to influence and manage without direct control hierarchy
Facilitate end to end reviews and deep dives with assigned business units
Partner with leadership in driving open discussion of issues and control gaps
Sustain best practice framework for defining, reviewing, and maintaining policies, procedures, and process documentation
Maintain strong and collaborative working relationship with Audit, Compliance, and IT Risk Management
Ensure bank regulatory requirements are communicated and met by partnering with compliance
Coordinate internal and external audit examination activities for impacted business units
Support business units with root cause analysis of key control events
Maintain alignment between ORM processes and practices with supporting technology
Provide oversight to ensure operational loss events at assigned business unit and/or corporate functions are captured and properly quantified, categorized and recorded in the operational loss database
Support assigned business units to ensure compliance with enterprise operational risk reporting requirements and establishment of local reporting practices
7+ years in the financial services industry; including background in operational risk management, audit, compliance, controls, or operations
Demonstrated experience in risk and control self-assessments, including process documentation, and data analysis skills
Strong analytical and documentation skills, as well as orientation to details
Results oriented/self-motivator

143

Consumer & Community Banking Operations Resume Examples & Samples

Work closely with business and IT Audit colleagues to ensure that key risks are identified and assessed in a program of IT audit coverage
Lead in the planning and execution of IT and integrated audits while ensuring compliance with JPMC Audit Department methodology and industry professional standards
Ensure proper testing of internal and external controls, and when acting as lead, manage the ongoing communication and reporting processes with the stakeholders and senior management
Establish and maintain strong relationships with technology leaders and related control groups
Monitor key risk indicators and significant change activities and escalate emerging technology issues to management in a timely fashion
BA/BS in Finance, MIS, Information Technology or a related field
2 -4 years of experience, successful candidate likely to have Big 4, large regional firm or Financial Institution experience. Experience with MIS auditing is a plus
CISA or CISSP expected although successful candidate will be encouraged to works towards a professional qualification
Working knowledge of application controls and application development lifecycles and methodologies such as waterfall or Agile
Basic understanding of key IT impacting regulations and standards such as GLBA and PCI
Experience working with various technology delivery channels including desktop, web and mobile, and infrastructure software including operating systems and databases
Willingness to research and learn the fundamentals of new technologies, platforms and tools
Excellent oral and written communication skills and an ability to manage multiple tasks concurrently in an efficient and effective manner with minimal supervision
Ability to build strong partnerships with key technology stakeholders and across the IT and business audit teams through a proactive, open, communicative approach
Travel of approximately 20% may be required

144

Consumer & Community Banking Compliance Director Resume Examples & Samples

Overseeing and managing personnel responsible for executing CCB regulatory interactions, including examinations
Managing certain significant CCB regulatory interactions
Overseeing and executing the end-to-end process for CCB regulatory interactions, including reviewing examination requests, advising internal stakeholders, and reviewing and obtaining approval for regulatory submissions
Preparing CCB LOB senior executives and other personnel for regulatory interactions, including examinations, and leading meetings involving CCB LOB personnel and regulators
Overseeing and completing periodic and other reporting timely and accurately
Building and maintaining excellent relationships with senior executives and external bank regulatory supervision staff
Experience in the financial services industry is required
Familiarity with consumer financial products and legal compliance requirements preferred, but not mandatory
Client service skills – the candidate must demonstrate the judgment and ability to closely partner with and advise senior and line managers and other stakeholders on regulatory interactions
Analytical skills – the candidate must be highly analytical with experience in analyzing and synthesizing information on various subjects
Problem solving and advisory skills – the candidate must demonstrate the ability to identify key issues, obtain appropriate information for further analysis, and develop actionable recommendations
Management skills – the candidate must be effectively and efficiently manage several personnel located in various locations involved in executing regulatory interactions
Project management skills – the candidate should be able to manage multiple workstreams involving multiple partners and groups

145

Consumer & Community Banking Resume Examples & Samples

Provide onsite management of shift staff (6-8 SMEs) including weekends
Key decision taker in terms of failovers, isolating DC and preserving customer experiences
Drive monitoring operations visibility through tools such as CA APM (Wily), Splunk and Dynatrace. Provide transparency on the messaging of these tools
Leverage Tools expertise to perform targeted triage during major P1 incidents
Drive Technical Bridges with information from monitoring tools and other sources
Act as the liaison between Monitoring team and Incidents Managers for major P1 issues
Build strong relationships within a large organization - effecting change and trust
Ability to drive initiatives through reporting, metrics and operational feedback
Understanding goals beyond that of technology and integrate with business processes
Team leadership and human capital/talent management responsibilities
Drive gap analysis and Service Improvement for digital incidents

146

Consumer & Community Banking Resume Examples & Samples

Bachelor’s Degree or equivalent work experience required
Superior attention to detail and analytical curiosity
Excellent written and verbal communication skills; ability to present concise findings in a persuasive manner
Working knowledge of the FORCE system, Application Lifecycle Management (ALM) software, and iGrafx preferred

147

Consumer & Community Banking Compliance Manager Resume Examples & Samples

The successful candidate will be a key member of the Office of Fair Lending and Responsible Banking team. The individual will be responsible for
Providing expert regulatory advice on compliance matters pertaining to the FLRB
Involvement in the review and approval of policies and procedures, risk assessments, monitoring, training to ensure regulatory compliance issues are adequately addressed and in line with regulatory expectations or commitments
Involvement in the issue and action plan processes so that they effectively mitigate regulatory risk
Develop and maintain up to date FLRB department policies and procedures to stay compliant with the regulatory environment, and communicate changes to audit, LOBs, and others as appropriate
Coordinate activities across FLRB Testing, Governance, and Analytics
Participates in and/or manage compliance projects and timely reports significant control and compliance issues to management
Manages the production of regular FLRB Council meetings
Assist in the preparation of reports and presentations to Senior Management and Regulators
Help coordinate and interact with Cross LOB horizontal program initiatives
Assist in the development of Compliance plans and strategy for future enhancements to the program
Effectively interacting with other Compliance and Control partners supporting the FLRB
Enterprise compliance and regulatory management experience is desirable
Ability to build relationships with Management and business partners
Excellent communications skills (written and oral), with the ability to effectively communicate with senior executives and regulators
Able to interface with internal clients and translate technical data into user-friendly reports
Proficient in Word, Excel, PowerPoint
SharePoint Site management
Strong organizational skills and ability to manage multiple tasks, results-oriented with strong project-management skills
Must be self motivated, adaptable, and flexible to a changing regulatory environment
Influencing, coaching, and consulting skills
Knowledge of applicable federal and state fair lending regulations including but not limited to Reg. B - ECOA, Fair Housing Act, Americans with Disability Act, Home Mortgage Disclosure Act (Reg. C - HMDA), Community Reinvestment Act, Service Members Civil Relief Act (SCRA) and Unfair, Deceptive, or Abusive Acts or Practices (UDAAP)
Bachelors degree preferred
Preferred: 7 plus years experience in Banking

148

Consumer & Community Banking Card Services Compliance Manager Resume Examples & Samples

Governance and Oversight - including Third Party
Risk Control Self-Assessment
Bachelors Degree including previous seasoned and diverse experience and knowledge of Merchant processing/Financial industry regulatory compliance requirements
Financial Industry and Regulatory Compliance experience including management/project management experience (5 - 7 years)
FORCE experience a plus with a understanding of Risk and controls
Attention to detail required

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