Consumer & Community Bank Resume Samples

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K McLaughlin

Khalid

McLaughlin

44213 Lavon Shore

Los Angeles

+1 (555) 955 8187

44213 Lavon Shore

Los Angeles

Phone

p +1 (555) 955 8187

Experience Experience

Los Angeles, CA

Consumer & Community Bank-digital Products

Los Angeles, CA

Bartell-Miller

Los Angeles, CA

Consumer & Community Bank-digital Products

Work both individually and in a team setting to assess digital processes, identify key risks and controls, develop a strategy to test those controls, and perform test execution
Stay up to date with evolving industry and regulatory developments impacting the business
Perform ongoing monitoring of Digital groups
Finalize audit findings and use judgment to provide an overall opinion on the control environment
Partner with colleagues, regulators, clients and control community members to develop, evaluate, test and report on the adequacy and effectiveness of control environment
Communicate results of testing to both internal Audit management and key Audit stakeholders
Perform audit projects from planning to reporting and deliver a quality product in line with department standards

Dallas, TX

Consumer & Community Bank-merchant Services

Dallas, TX

Simonis, Spencer and Lakin

Dallas, TX

Consumer & Community Bank-merchant Services

Provide back up support for a senior executive, working closely with executive’s assistant
Provide regular status updates if work is outstanding
Expected work schedule 8am-5pm, M-F with flexibility for overtime depending on the work load
Work cooperatively with other administrative assistants in group, in positive partnership to back up each other smoothly
Provide general support including photocopying, booking meeting rooms, ordering supplies, etc
Management and maintenance of confidentiality of personal information
Excellent telephone manner and coverage within the group

present

Boston, MA

Consumer & Community Bank-oversight & Control

Boston, MA

Rath-Jaskolski

present

Boston, MA

Consumer & Community Bank-oversight & Control

present

Data /Technical Knowledge - deep business function and operational process knowledge in one or more of the following: Product Development, Acquire Customers/Sales, Credit Execution/Implementation, Credit Management, Pricing/Fees, Customer/Client Servicing, Fraud/Disputes, Rewards/Rebates, Portfolio/Account Management, Fulfillment/Payments, Collections, Complaint Management and partner/vendor Management
Develop positive working relationships with all AF Oversight and Control team members, business partners, and other risk and control framework partners to maintain an open environment for collaboration, risk identification, and issue solving/resolution
Partner effectively with business and functional colleagues to guide consistent and rigorous JPM operational risk management practices, including: risk committees, risk & control self-assessments (RCSAs), risk acceptances, privacy reviews, risk event analysis, operational risk / loss management reporting, and related action plans
As part of testing, perform side-by-side observations, evaluate data, and execute re-performance testing
Exhibits professional skepticism; synthesizes data quickly and communicates analysis succinctly; utilizes critical thinking and analysis to influence and provide direction
Corporate and External Audits/Reviews across all functions within the business units and serve as the primary liaison for internal Auditors and Compliance as well as external regulators
Assist in timely coordination of Digital control issues and the design of action plans for issues identified in internal audits, control testing, or other self-identification by performing detailed reviews and facilitating timely closure

Education Education

Bachelor’s Degree in Accounting

Michigan State University

Bachelor’s Degree in Accounting

Skills Skills

Professional Presence – ability to project confidence, calm under fire, great interpersonal skills coupled with strong verbal communication skills
Excellent business and data analysis skills with ability to apply business knowledge to new situations
Proven ability to build strong partnerships with colleagues, desire to learn quickly, be flexible and think strategically
Demonstrated ability to build and maintain effective relationships and ability to network across both business and technology organizations
Leadership – ability to influence other through strong partnership across CCB and Card Controls
Detailed knowledge of a core CCB business area
Ability to work in a highly collaborative and matrixed environment to build consensus
Quality Control Acumen – methodical and detail oriented mindset
Data /Technical Knowledge - deep business function and operational process knowledge in one or more of the following: Product Development, Acquire Customers/Sales, Credit Execution/Implementation, Credit Management, Pricing/Fees, Customer/Client Servicing, Fraud/Disputes, Rewards/Rebates, Portfolio/Account Management, Fulfillment/Payments, Collections, Complaint Management and partner/vendor Management
Experienced and proven ability to gather/analyze complex data, develop accurate conclusions and provide recommendations with sufficient comprehension of the business to understand risk implications

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Sourcing Analyst Consumer & Community Bank Resume Examples & Samples

The Sourcing analyst will
Recently completion of or progress towards Bachelor’s Degree, preferably in Supply Chain Management or related field. Some Sourcing related experience a plus
A bias for action with a proven track record of success in academics, work history, athletics or other related areas
Must be a good listener, with a desire to facilitate the success of your internal LOB clients
Demonstrated ability to manage multiple competing priorities. Project management experience or training a plus
Knowledge of the key aspects of the competitive bid process and general sourcing practices
Baseline understanding of key contract structures a plus
Demonstrated ability to apply broad, strategic thinking to solving complex problems
Must demonstrate an advanced level of proficiency in the use of the Microsoft Office Suite, particularly Word, Excel and PowerPoint

Consumer & Community Bank-digital Products Resume Examples & Samples

Work both individually and in a team setting to assess digital processes, identify key risks and controls, develop a strategy to test those controls, and perform test execution
Communicate results of testing to both internal Audit management and key Audit stakeholders
Perform ongoing monitoring of Digital groups
Stay up-to-date with evolving regulatory changes and market events impacting the digital delivery channels and products
Must have 2+ years of relevant experience in internal/external auditing, or consulting
Minimum Bachelor's degree in Finance, Economics, Accounting, Management Information Systems or other related discipline. An MBA degree and/or professional certification, such as CPA, CIA, or CISA is a plus
Strong skills in time management and problem solving
Strong communication and interpersonal skills required with ability to present complex and sensitive issues
Specific experience with mobile or on-line delivery channels and/or digital products is a plus
Proven ability to multi task, complete assigned tasks on time and on budget, and be able to adapt to changing priorities
Enthusiastic, self motivated, and effective under pressure
Proven ability and desire to learn quickly and be flexible
Prepared to travel to business locations domestically (up to 15%)

Consumer & Community Bank-audit Digital Resume Examples & Samples

Establish and continue to strengthen and manage relationships with senior business leaders and related control groups
Provide leadership and support to direct reports (team members)
Support and develop team members, including active coaching of less experienced auditors
Set standards for efficient and achievable management of resources, schedules and budgets
Document and articulate complex issues and themes to senior level stakeholders
Monitor key risk indicators, significant change activities and escalate emerging issues to senior management in a timely fashion
Hold team accountable for high quality work delivered according to committed target dates
Drive plan risk assessments, creation and changes based on business risk profile and control assessment results
Stay up-to-date with evolving industry, technology, and regulatory changes impacting the business
Bachelor's degree in Accounting, Computer or Information Systems, Finance, Economics, Operations Management or other quantitative discipline. A professional certification, such as CPA, CIA or CISA is a plus
Minimum of 9+ years of internal/external audit and/or relevant business experience, including roles as a project lead
Working understanding of operational and/or technology risks and related controls
Strong team player, able to multi-task and work under pressure in a dynamic business environment
Works well in teams and individually, shares information, supports colleagues and encourages participation
Strong skills in time management, problem solving, written and oral communication
Strong interpersonal skills required with ability to present complex issues to senior management
Strong analytical skills particularly in regard to assessing risk and probability of impact of a control weakness
Be prepared to travel to business locations domestically (15 - 25%)

Consumer & Community Bank-merchant Services Resume Examples & Samples

Provide back up support for a senior executive, working closely with executive’s assistant
Provide direction and guidance to other team members as needed
Help manage the calendars of team members and work effectively with other administrators and meeting participants to efficiently and effectively schedule meetings. Adept at working around conflicts in a proactive and skilled manner and keeping manager aware of updates
Coordinate staff on boarding and off boarding, which includes requesting equipment setup and system access. Arrange new technology purchases, setup, and other requests for the team
Provide general support including photocopying, booking meeting rooms, ordering supplies, etc
Assist in preparing reports, spreadsheets and presentations, applying skills in Word, Excel, and PowerPoint
Provide general office management such as new hire and contractor on boarding/termination checklist arrangements; space arrangements/real estate for the group; ordering supplies/equipment
Management and maintenance of confidentiality of personal information
Demonstrated high degree of professionalism in executive interactions
Work cooperatively with other administrative assistants in group, in positive partnership to back up each other smoothly
Handle regular activities without prompting, and advise in advance with issues or delays
Provide regular status updates if work is outstanding
Strong time management, sound judgment, good prioritizing, team player - Advanced ability to organize and manage own time
Highly proficient in general office procedures (e.g., filing, correspondence, arranging meetings)
Superior oral and written communication skills - able to generate high quality emails and messages to individuals at all levels of the organization; proactive and polished manner
Tact and good judgment in confidential situations and the ability to interact with senior management
Excellent telephone manner and coverage within the group
Enthusiastic, self-motivated, good common sense, effective under pressure, and flexible - Self starter with the ability to work in a high pressure environment
Excellent organizational skills and the ability to effectively handle multiple priorities with a professional attitude
Excellent problem solving and ability to think critically and outstanding oral and written communication skills
Demonstrates sound judgment and discretion in handling confidentiality and sensitive topics
Professional, refined profile with expertise in administrative or related functions; experience working for executives and proven ability to meet their expectations with accurate and efficient delivery
Strong ownership, positive attitude and self-motivated - coupled with strong accountability for tasks
Exceptional experience with: calendar management, time and expense management support, meeting coordination, meeting support planning
Knowledge of and adherence to all company policies and procedures
Prefer minimum three years’ experience working in an administrative capacity
Expected work schedule 8am-5pm, M-F with flexibility for overtime depending on the work load
Knowledge of the following systems: EURC, TEEMS, OTP, ePurchase, and Travel Express is a plus
College degree is a plus

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Manage and lead Mortgage technical tools team
Manage and perform development, coding, and management of complex MS Access user tools / workflow for Mortgage RCSA Controls and Issue Management
Provide ongoing strategy and the execution plan for toolset and data needs in support of overall Mortgage O&C organizational needs and requirements
Meet ongoing Mortgage, CCB or firm level program reporting requests and other program deliverables
Deliver a variety of one-off projects and initiatives
Support the Mortgage O&C organization regarding process and toolset improvements, questions and other projects as assigned
Able to organize, prioritize and manage projects and tasks impacting multiple groups in a coordinated manner
Strong facilitation skills required for leading meetings, executive level presentations and training across a range of audiences
Ability to understand both strategic and tactical direction and extrapolate functional process flows and business requirements
Ability to integrate multiple data sources / platforms
Strong organization and multi-tasking skills are critical
Moderate project management experience
6+ years of experience in data analysis / database design and development ((advanced experience)
Strong knowledge of MS Access, VBA, and SQL queries
Strong working knowledge of MS Excel advanced data manipulation functions
Experience using additional data analysis tools
Working knowledge of Sharepoint

Consumer & Community Bank Resume Examples & Samples

Building statistical or econometric models for deposit growth, fee revenue, or other business drivers
Identifying data anomalies and other cases when more investigation is required as part of the model-building process
Communicating results across a wide variety of audiences, including Finance partners, modeling teams in Risk, and Model Governance
Performing statistical analysis to answer immediate business questions

Consumer & Community Bank-receptionist Resume Examples & Samples

Minimum of 3 years of reception/administrative experience
Ability to type 45 WPM
Neat and clean professional appearance

Consumer & Community Bank-oversight & Control Resume Examples & Samples

6+ years in Financial Services with progressively increasing responsibilities
Detailed knowledge of a core CCB business area
Operational or Enterprise Risk experience; Knowledge of business and compliance controls and requirements
Project, Program Management and/or Business Analysis experience
Experience working with mid-level business partners
Demonstrated ability to build and maintain effective relationships and ability to network across both business and technology organizations
Strong communication (verbal and written) and problem solving skills
Excellent business and data analysis skills with ability to apply business knowledge to new situations
Ability to leverage Microsoft toolset
Experience using relational database tools and with alternative data storage solutions preferred

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Review Issue Management and KEYS procedures for efficiency and effectiveness and ensure adherence for CCB Functions
Interface with the CCB Functions Control Teams to resolve issues and inconsistencies in the adherence to the procedures
Provide subject matter expertise for Issue Management and KEYS as needed
Lead and/or participate on special projects related to any changes within the existing programs, driving consistency across CCB Functions as well as alignment with CCB Oversight & Control and Corporate Standards
Sustain best practice framework for defining, reviewing, and maintaining policies, procedures and process documentation
Maintain strong and collaborative working relationship with CCB Oversight & Control Teams, CCB Functions Control Teams, Audit, Compliance and Legal
Generate and/or publish recurring reporting as needed (i.e. scorecards, status reporting)
Lead meetings related to Issue Management and KEYS
Provide reporting to track RAG status of Action Plans and other adhoc reporting needs
Ensure Action Plans provide sustainability to remediate issues
Exceptional facilitation and presentation skills with ability to bring teams to consensus
Demonstrated ability to interact effectively with all levels of management, including cross-functional and external stakeholders influencing outcomes
Demonstrated ability to build strong partnerships with key stakeholders to gather key information, understand the risks associated with issues, and provide effective guidance as to how the information can be effectively reported
Strong organizational, multi-tasking, written and oral communication skills with demonstrated ability to manage expectations and deliver results required
Strong decision making, analytical and creative thinking skills
High level of professionalism, self-motivation, and sense of urgency
Knowledge/experience with FORCE desired

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Bachelor's degree or equivalent experience in auditing, operational risk, process engineering, finance, or other business or related field
At least four years of related professional experience in fields related to operational risk management, preferably gained through a risk management, process design, or auditing role, although other relevant experience will be considered
Sound business judgment and objectivity with ability to think critically about how risks are mitigated
Analytical strength in understanding and mapping business processes
Self-motivated & confident with the ability to demonstrate ownership, challenging and influencing change where necessary
Collaborative team player able to develop meaningful and effective working relationships with fellow colleagues
Structured and organized - ability to organize projects, results and documentation that is effective from a business management perspective, and ability to multi-task to achieve deadlines/deliverable dates
Strong computer skills including Excel and PowerPoint, with ability to learn new tools as required. Skills with data analytics tools are a plus

Consumer & Community Bank-mortgage Banking Resume Examples & Samples

Assist in developing strategies using internal and external tools to prevent and identify fraudulent applications, including misrepresentation and misuse
Continually evaluate and implement improvements to strategies for vendor provided model solutions
Partner with fraud prevention operations teams to optimize tool performance and respond to fraud trends
Support delivery of key performance indicators and business metrics (MIS)
Coordinate functional requirements with business management staff and technical solutions with systems programming and analyst staff to determine the most cost-effective solutions for Risk Queuing and Management System (RQMS)
Interface with business, IT, Risk, IOs and other support staff as needed
Identify and manage project dependencies and critical path issues
Demonstrated control and documentation skills
5+ years risk management experience; banking, lending or prior financial services experience with fraud risk management preferred
Mortgage process and customer impact experience
Understanding of the mortgage production process and P&L
Strong written and verbal communications skills
Able to synthesize quantitative and qualitative analysis into concise, executive-level communications
5+ year’s in consumer mortgage originations or investigation experience
5+ year’s deep expertise in one or more of the following areas: sales, underwriting, processing or closing
An MBA, CPA, CFA preferred and formal Credit training a plus

Consumer & Community Bank-oversight & Control Resume Examples & Samples

A minimum of one year experience in Credit Card Operations, in Collections Customer Support Division,is required
In addition, the qualified candidate must possess strong analytical skills, statistical proficiency, and problem solving skills
Working knowledge of the quality principles is required. Must be detailed, deadline oriented, and able to balance multiple projects simultaneously
Requires demonstrated excellent verbal, written and presentation communication skills
Must portray strong leadership and time management skills, be self-motivated and have good delivery skills for feedback
Advanced PC skills including Microsoft Word, Excel, Access and PowerPoint required
College degree is preferred but not required
Bilingual/Spanish skills are required

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Engage with Leadership to identify sampling and reporting requirements and needs. This includes metric identification, reporting views, report frequency, use and distribution
Integrates and normalizes data from various sources in preparation of analysis
Identifies, documents, and communicates data integrity/quality issues and data gaps
Investigates and resolves discrepancies to maintain data integrity of sampling and reporting
Delivers timely and accurate scheduled reporting
Maintains library of documents, templates, or other reusable knowledge assets
Proactively researches best practices and learns new technologies and systems to advance knowledge of reporting and analysis
BA/BS preferred; quantitative focus preferred
Proficient analytical skills with a minimum of 5 years experience
Emerging analytical and problem solving skills with advance knowledge spreadsheets, database and presentation software, including MS Access, Excel, PowerPoint, and SharePoint
Knowledge and understanding of ALM tool a plus but not requirement
Knowledge and understanding of FORCE a plus but not a requirement
Ability to communicate effectively, in both written and verbal form, in a manner that is clear, logical and concise, including, the ability to present information in differing degrees of detail and form depending on the audience
Intermediate SQL language skills (creating queries)
Demonstrated knowledge and exposure to one or more Business Intelligence toolsets and database platforms: Business Objects, Cognos, SAS, R, SQL Server Reporting Services (SSRS), SQL Server Analysis Services (SSAS), SQL/Oracle/Teradata, Tableau, QlikView etc
Experience in effective presentation/visualization of data analytics and reporting
Self-motivated and highly responsive with proven ability to take initiative and work successfully both independently and with a team

Consumer & Community Bank-risk Strategy & Execution Resume Examples & Samples

Creation of Test Strategies, Test Plans, and Scripts based on analysis of business requirements, and functional documents; partner with business and technical teams to ensure test feasibility
Create, Load, and Execute Test Scripts based on the business requirements and functional specifications
Perform test data conditioning and data validation to ensure complete and accurate data in risk applications
Partnering with other QA teams to ensure a comprehensive test approach is planned (e.g. Digital, Customer Assist, LAD, and ATM/EBK)
Managing defects associated with the test execution – including monitoring, reporting, and resolution
Perform Pre and Post-Implementation Validation tasks
A minimum of 2+ years within Banking or Finance and through knowledge of the Software Development Lifecycle (SDLC)
Experienced performing QA roles on projects throughout the SDLC; experience validating business rules and models a plus
Proficiency in SQL on various platforms such as Teradata, Oracle, or DB2. Experience with SAS a plus
Functional knowledge of end-to-end testing, system testing, batch processing, user acceptance and regression testing
Ability to assess risk and determine appropriate test coverage
Experience creating test plans and cases based on functional specifications
Proficiency with testing tools such as ALM (Quality Center)
Excellent verbal and written communication skills with strong interpersonal and time management skills
Maintains a professional presence – ability to effectively interface with executives, managers, and subject matter experts

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Work closely with key stakeholders in the business, to meet the rigorous demands of the various programs and Risk Control Self-Assessment (RCSA) deliverables
Partner effectively with business and functional colleagues to guide consistent and rigorous JPM operational risk management practices, including: risk committees, risk & control self-assessments (RCSAs), risk acceptances, privacy reviews, risk event analysis, operational risk / loss management reporting, and related action plans
Review processes and procedures for efficiency and effectiveness and assist in implementing new procedures when required (ability to evaluate the general risks faced and the impact of those risks on the enterprise as a whole)
Facilitate end to end reviews and deep dives across the business units
Generate and/or publish recurring risk reporting (i.e. scorecards, action plan updates)
Coordinate with the Controls Examination Management team on internal and external audit examination activities for impacted business units
Minimum of 7+ years’ experience in/knowledge of more than one of the following areas: banking or credit card operations, oversight and controls, audit, compliance, or operations control
Prior management experience preferred
Proficiency with the identification of organizational risks and the implementation and management of controls within a line of business
Strong organizational and prioritization skills
Ability to multi task and deliver to a tight deadline
Enjoy working in a fast-paced and demanding environment
Ability to work in a highly collaborative and matrixed environment to build consensus
Some travel required

Consumer & Community Bank-risk Management Resume Examples & Samples

Manage all access related exceptions that require CRO approval- interface with senior managers on approvals and business rationales
Maintain appropriate audit trail documentation
Own CCB Risk Access Management Standards
Manage access related KPIs
Lead/Manage the CCB Risk Business Technology Control Committee
Act as Single Point of Contact with the Access Management Group (AMG) on
Strong control mindset (prefer on technical side)
Five + years of understanding/aptitude for the access environment and systems infrastructure of CCB Risk
Rapport building-relationship management skills
Good written/verbal communication skills
Ability to represent the function with senior stakeholders- communicate complex issues in easy to understand ways- both written and verbally
Acts efficiently and with a sense of urgency on important issues; Escalates issues appropriately
Any candidate not meeting ALL the qualifications can be considered for an Associate, Control Officer

Consumer & Community Bank-oversight & Controls Resume Examples & Samples

Operational Risk, Enterprise Risk, and/or Audit experience
Project and/or Program Management background and experience required
Detailed knowledge of a core CCB business areas along with compliance and control requirements
Prefer experience with technical solutions including the following: linear programming, SQL-based tools, SharePoint, Business Intelligence tools, File management
Bachelor's degree required or commiserate work experience; industry certifications preferred
Demonstrated ability to maintain effective client and peer relationships
Strong leadership and relationship building skills with the ability to network
Strong communication (verbal and written) and project management skills
Ability to motivate and influence others
Ability to deal with difficult issues and provide constructive and direct feedback
Flexible and adaptable in response to changing demands
Excellent data analysis skills leveraging Microsoft Office toolset (Excel, PowerPoint, Word, Visio)
Ability to quickly comprehend information from oral and written documentation

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Work with the Business Control Officer to have a clear and actionable roadmap to support required Business Technology Control functions in accordance with the strategic goals and objectives of the Card Services Organization
As a Business Technology Controls Lead, be the Subject Matter Expert (SME) and primary point of contact between the CCB Business Technology Control Team and the Card Services line of business (business and technology functions). Responsible for implementing sustainable processes to ensure compliance with, and to provide oversight of, functions aligned with the CCB Business Technology Controls goals and objectives
Partner with the CCSo technology organization(s) to identify control gaps and/or emerging issues that impact the CCSo LOB. Ensure that the Executive Management Team and Business Control Officers have the appropriate level of insight into issues and/or topics that can potentially impact the organization. Partners with other functions in the Control Organization to share knowledge and status relating to technology topics
Provide expertise and knowledge of CCB business processes and controls
Lead, or participate in, other Control and partner initiatives as assigned
Provide RCSA Procedures and Phoenix system subject matter expertise as advisor to the Controls team regarding business risk issues and recommend solutions
Develop positive working relationships with Controls team members (FCOs) and business partners to maintain an open environment for collaboration, risk identification, and issue solving/resolution
Data /Technical Knowledge - deep business function and operational process knowledge in one or more of the following: Product Development, Acquire Customers/Sales, Credit Execution/Implementation, Credit Management, Pricing/Fees, Customer/Client Servicing, Fraud/Disputes, Rewards/Rebates, Portfolio/Account Management, Fulfillment/Payments, Collections, Complaint Management and partner/vendor Management
Leadership – ability to influence other through strong partnership across CCB and Card Controls
Project Management - ability to apply project management techniques to monitor, track and status program initiatives
Quality Control Acumen – methodical and detail oriented mindset
Analytical / Problem Solving skills - ability to visualize, articulate, and solve both complex problems and evaluate correlations and synthesize insights
Professional Presence – ability to project confidence, calm under fire, great interpersonal skills coupled with strong verbal communication skills
Client Management skills - partner with senior and operational managers in a collaborative but yet independent manner
5+ years of financial industry, with a preference towards Risk & Controls, Audit, Quality Assurance, etc
Strong knowledge of risk management and internal control principals
Proven ability to work in a matrixed environment, provide oversight and directly influence change
Demonstrated competencies critical to success: Conceptualization, foresight, leadership, and communication
Strong organizational, project management and multi-tasking skills with demonstrated ability to manage expectations and deliver results
Solid Leadership experience and the flexibility to influence people at a variety of levels internally and externally demonstrating ability to build partnerships with key stakeholders Proven experience working with and creating strategy, process, and Quality Assurance guidelines
Strong written and verbal communications skills coupled with the ability to effectively communicate and partner with executives from both the Business and IT
Ability to collaborate with business and functional experts to provide risk assessment guidance, recognize risks and design enhancements
Self-starter, capable of working under minimal supervision
Expertise with the Phoenix Operational Risk Management system preferred
Bachelor's degree required (Advanced degree or professional certification preferred)

Consumer & Community Bank-banking Operations Resume Examples & Samples

Partner with colleagues, regulators, clients and control community members to develop, evaluate, test and report on the adequacy and effectiveness of control environment
Bachelor's degree in Accounting/Finance, Economics or related discipline with at least 5+ years auditing experience or public accounting
Ability to manage multiple tasks concurrently in an efficient and effective manner and with minimal supervision; proven ability to multi task, complete projects on time and on budget, and adjust to changing priorities Excellent communication (i.e., verbal and written) and interpersonal skills, with the ability to present complex and sensitive issue to senior management and influence change
An MBA degree and/or professional certification, such as CPA, CIA or CISA are a plus
Any candidate not meeting ALL the qualifications can be considered for an Associate, Auditor role

Consumer & Community Bank-compliance Resume Examples & Samples

Strategically assess the audit plan, oversee the execution of the plan and align resources appropriately to provide risk-based audit coverage
Influence coverage of regulatory obligations as components of scope within relevant business audits
Lead and/or execute audit engagements from planning to reporting and produce high quality deliverables in line with department standards
Partner with colleagues, clients and control community members to evaluate the control environment and develop recommendations to strengthen internal controls
Stay up-to-date with evolving regulatory changes and market events impacting the business
Perform ongoing analysis of compliance risk trends through business monitoring and execution of audit coverage
Establish strong working relationships with Compliance stakeholders
Effectively manage teams where required, performing timely review of work performed and providing honest and constructive feedback
Travel to domestic business locations will be required. While the amount of travel will vary depending upon business need, no more than approximately 20 per cent should be anticipated
Bachelor’s degree required; relevant professional certification also required. Minimum 10 years of audit or consumer compliance experience. Comprehensive understanding of banking regulations and key compliance priorities relevant to the Card and Merchant Services businesses (such as Reg B, Reg Z, FCRA and SCRA)
Ability to execute multiple audits and projects concurrently in an efficient and effective manner with minimal supervision
Excellent verbal and written communication and interpersonal skills with the ability to present complex and sensitive issues to senior management and influence change
Proven ability to interact with senior executives of the firm and represent the Audit Department on Committee’s and Governance

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Develop robust risk mitigation/control testing strategies
Execute testing with a high degree of quality and accurate results
Communicate testing results clearly to business partners and control support teams
Perform on-going test strategy/script/workpaper quality evaluation to ensure desired results are achieved
Review, challenge and substantiate inherent risk and control ratings through the testing process
Develop positive working relationships with all AF Oversight and Control team members, business partners, and other risk and control framework partners to maintain an open environment for collaboration, risk identification, and issue solving/resolution
Identify and communicate recommendations for business process risk mitigation and control improvement
Identify automated testing opportunities and deliver value add solutions for accurate assessment of operations risk and control performance across Auto Finance
Lead or participate in other Oversight and Control and partner initiatives as assigned
Advanced or professional degree preferred
6+ years in the financial services industry required with a strong track record working across organizational lines and progressively increasing responsibilities
Demonstrated very high level of professionalism and sense of urgency
Professional experience in audit, risk management, controls or compliance areas preferred
Preference given to individuals with demonstrated knowledge/background in internal control principles, experience in risk and control self-assessment, including risk and control testing, business process improvement, and data analysis
Advanced testing including automated testing development and execution techniques preferred
Self-motivation and orientation to detail
Demonstrated ability to manage multiple assignments, achieve deadlines and deliver quality results within a team environment
Proven ability to build strong partnerships with teammates, key stakeholders, and business and functional experts and influence decision outcomes
Above average proficiency in Microsoft Office applications
Experience with FORCE operational risk management and ALM systems desired
Auto Finance business operational process knowledge desired

Consumer & Community Bank-mortgage Banking Resume Examples & Samples

Manages the quality assurance program across multiple sites and/or Mortgage LOBs, including the implementation of operational policies and plans
Monitors the control environment for customer interactions for multiple functions or LOBs
Establishes and monitors overall team direction
Coordinates compliance reviews and other audit activities and assists in the creation and testing of Action Plans, as needed
Recommends and implements enhancements to improve effectiveness and efficiency of services and systems
Manages multiple resources and operating expenses
Interacts with Operations executives and other senior Operations managers
Presents business updates to senior Quality leadership
May have responsibility for leadership of Global Strategy and/or responsibility to identify potential activities for offshore environment and monitor results to measure effectiveness of offshore resources
Manages and directs team activities across multiple testing programs including for example Core and Sub-Servicing
Minimum of 7 years mortgage default, origination, audit or QC/QA management experience
Minimum of 5 years of management experience including management of other supervisors and leading teams greater than 10 people
Minimum of 3 years of experience in a senior level management reporting, analysis, or presentation field
Bachelor's degree in business, finance, or related field; or equivalent work experience
Mortgage, including business processes and procedures
Product and industry standards including Regulatory and Legal requirements
Corporate policies, business services and systems
Multi-tasking, organizational skills, time management
Issue resolution
Leadership and influence
Strategic planning and budget management
Risk and Control management
Professionalism, self-motivation, and working with urgency

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Assess processes in an end-to-end manner and drive testing efforts across multiple business groups and operational functions
Develop and/or enhance Risk and Control Self Assessments (RCSAs)
Design robust test scripts to ensure thorough and substantive analysis
Bachelor’s degree or equivalent required
Extensive understanding of internal control and risk management concepts with the ability to evaluate the adequacy of the business control environment
Exceptional critical thinking and analytical skills; able to manipulate and analyze large amounts of data to formulate appropriate conclusions
Excellent written and verbal communication and leadership skills; ability to present concise findings in a persuasive manner
Flexible, adaptable to shifting priorities; able to work in a fast-paced, results driven environment with minimal supervision
Effective time management and multitasking skills; Strong interpersonal skills; exceptional collaboration and relationship building skills
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) required
Data analytics experience using software applications (Excel, Access, ACL) highly preferred

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Leading cross-functional change to improve processes, capabilities and controls resulting in a significantly improved customer experience that is aligned with Business Unit objectives
Risk and Control Self-Assessment and ongoing management of related governance functions to ensure consistency and adoption of best practices
Corporate and External Audits/Reviews across all functions within the business units and serve as the primary liaison for internal Auditors and Compliance as well as external regulators
Ability to understand business drivers and provide both strategic and tactical input for key business decisions
At least six years of related professional experience in fields related to operational risk management, preferably gained through a risk management, process design, or auditing role, although other relevant experience will be considered
Proven results with regard to driving improved customer experience and quality through implementation of strong controls, process reengineering, best practices and self-assessment frameworks
Ability to plan and execute in a timely manner with an appropriate sense of urgency
Advanced presentation skills, both written and verbal, with ability to communicate project status to executive/senior management (communications and status reports are tailored to audience with the right frequency and level of detail)
Ability to express ideas in a confident, clear and compelling way
Strong interpersonal, influencing, negotiation & relationship skills
Demonstrated ability to influence without authority and drive measurable outcomes
Exceptional analytical, process reengineering and problem solving skills
Any candidate not meeting ALL the qualifications can be considered for a Control Officer Associate role

Consumer & Community Bank-consumer Operations Resume Examples & Samples

Lead audit engagements including risk assessments, audit planning, audit testing, directing audit staff, control evaluation, audit report drafting, and follow-up and verification of issue closure
Provide coaching and feedback to other team members
Must have 5-7 years of relevant experience in internal/external auditing, or consulting
Highly detail oriented, with excellent research, problem-solving, and analytical skills
Ability to identify, document, and articulate the key messages resulting from analysis efforts
Strong decision making and creative thinking skills
Any candidate not meeting ALL the qualifications can be considered for an Auditor, Associate role

Consumer & Community Bank-consumer Banking Resume Examples & Samples

Stay up to date with evolving industry and regulatory developments impacting the business
Be able to travel to locations domestically (25%)
Least 5+ years auditing experience or public accounting
Knowledge of banking industry preferred
Advanced desktop skills in products such as Excel, PowerPoint etc
Any candidate not meeting ALL the qualifications can be considered for an Auditor, Associate

Consumer & Community Bank-card Services Resume Examples & Samples

Lead and participate in audit projects from planning to reporting and deliver a quality product in line with department standards
Contribute to a business climate and culture that encourages integrity, respect, excellence and innovation
At least 3 years auditing experience or public accounting
3 plus years of audit/business process improvement experience
Ability to manage multiple tasks concurrently in an efficient and effective manner and with minimal supervision
Perform audit work in accordance with department and professional standards and complete assignments in an efficient manner
Ability to perform out of state travel up to 25%

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Minimum of 3 years business process improvement, quality experience or related experience
Bachelor degree preferred
Previous experience leading teams to achieve goals
Strong influence, communications (oral/written), facilitation, and project management skills
Strong Excel, PowerPoint, and Word Experience (NICE and WebStats a plus)
Must have demonstrated consistent and superior quality service
Analytical review and conclusions
Risk and Control Management

Consumer & Community Bank-oversight & Control Resume Examples & Samples

Partner with Control Officer team to evaluate and enhance Risk Control Matrices (RCMs) and Risk/Control Self-Assessments (RCSAs)
Partner in process mapping sessions and lead in the identification of risks and determination of risk rankings
Design robust test scripts with adequate depth and breadth to ensure thorough analysis
Examine the effectiveness of controls; assign control ratings that are appropriately supported/justified
As part of testing, perform side-by-side observations, evaluate data, and execute re-performance testing
5+ years in the financial services industry preferred with a strong track record working across organizational lines and risk management, operations, audit, quality review, & compliance areas
Preference given to individuals with demonstrated knowledge/background in internal control principles, experience in risk and control self-assessment, including risk and control testing, process mapping, and data analysis skills
Proven ability to build strong partnerships with key stakeholders, and collaborate with business and control organization
Self-motivated and confident decision-maker with the ability to lead, challenge and influence change where necessary
Prior people management experience with demonstrated ability to coach, negotiate, collaborate, set priorities, plan, and direct activities is a plus
Strong computer skills required; proficiency in Microsoft Office applications (Word, Advanced Excel - including, macros, PowerPoint); knowledge of MS Project, MS Access and Visio a plus
Working knowledge of the Phoenix Operational Risk Management system preferred
Working knowledge of ALM/Quality Center and SharePoint preferred
Any candidate not meeting ALL the qualifications can be considered for a Control Analyst