CRM Engineer Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the crm engineer job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E Blick

Evans

Blick

27281 Antonia Locks

Chicago

+1 (555) 494 4703

27281 Antonia Locks

Chicago

Phone

p +1 (555) 494 4703

Experience Experience

Philadelphia, PA

Senior CRM Software Engineer

Philadelphia, PA

Hamill, Smitham and Durgan

Philadelphia, PA

Senior CRM Software Engineer

Design and develop solutions for business partners using Salesforce CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, testing, deploy and support activities
Manage and collaborate with product vendors and systems integrators on delivery of solutions
Collaborate with business partners on user acceptance testing
Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels
Research changes in upcoming versions of Salesforce.com and other integrated applications
Mentor junior developers in following best practices
Maintain documentation on application code, application use and flow, and training materials

Detroit, MI

Senior Software Engineer, CRM Systems

Detroit, MI

Douglas-Gerhold

Detroit, MI

Senior Software Engineer, CRM Systems

Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance
Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design
Assist with directing development and oversee programming functions to ensure that projects are securely delivered and fulfill expectations
Document and develop code according to specifications and standards
Work closely with project team members (Analysts, Developers, Project Managers, QA team, etc.), and coordinate interfaces with other groups (e.g. Network, QA, Operations, Engineering etc)
Design and develop solutions for our business partners using Siebel CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, unit testing, deploy and support activities
Work with delivery partners to review and finalize technical specifications, code review, version management, and implementation related activities

present

Dallas, TX

Principal CRM Software Engineer

Dallas, TX

Veum LLC

present

Dallas, TX

Principal CRM Software Engineer

present

Perform code reviews and work with other engineers on reviewing code
Participate in sprint planning, revise and update programs and documentation, including reviewing schedules and milestones, help manage backlogs and manage teams
Communicate complex ideas, concepts, and processes effectively with other engineers and management
Contribute to evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools
Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of software systems or subsystems, configuration, build and release management, and testing of software for designated products and/or customer applications
Maintains state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements. Applies expertise to all areas of software engineering and development
Assess severity of problems, determine corrective action, resolve technical problems, perform fault isolation and implement solutions to aid in the finding and fixing of critical issues in all programs and projects

Education Education

Bachelor’s Degree in Computer Science

Duke University

Bachelor’s Degree in Computer Science

Skills Skills

Should be an excellent team player & good cohesive nature and to be able to get things going
Excellent analytic and problem solving skills
Proficiency in MS Office tools, including MS Word and MS Excel
Good in Train and coach and support the employees
Excellent communication skills
Should be able to work in extreme work pressures & un-defined boundaries
Team player with strong listening and interpersonal skills and a desire to learn and grow technically
Excellent command in communication both spoken and written skills
Ability to learn new technologies
Excellent customer facing skills / prior experience in onsite/offshore model

Create a Resume in Minutes

15 CRM Engineer resume templates

Read our complete resume writing guides

Software Engineer, CRM Systems Resume Examples & Samples

Design, develop, unit test, document, and deploy high quality business solutions on the SalesForce.com CRM platform
Work closely with the Project Management Office and various IT and business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
Able to work on multiple projects and initiatives with different/competing timelines and demands
Work with delivery partners to review and finalize technical specifications, code review, version management, and implementation related activities
Communicate well with clients who have varying functional and technical abilities
Use of Salesforce APIs (via java, etc.) to integrate SalesForce with other tools
Experience documenting and analyzing processes, procedures, and/or policies
Experience in building complex database queries and procedures
Strong conceptual and analytic skills. Ability to design and build complex algorithms

Senior SW Engineer, CRM Systems Resume Examples & Samples

Design and develop solutions for business partners using Salesforce CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, unit testing, deploy and support activities
Work closely with the Project Management Office and various business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
Lead collaboration activities with business partners on requirements elaboration, workflow design, configuration, and business re-engineering
Manage and collaborate with product vendors and systems integrators on delivery of solutions
Work with limited direction, usually within a complex environment, to drive delivery of solutions and meet service levels
Research changes in upcoming versions of SalesForce.com and other integrated applications
Make recommendations for enhancements and modifications to improve system usability, performance, efficiency, internal business process, and reporting
Mentor junior developers in following best practices
Support comprehensive dashboard and reporting development
Experience with CRM software, specifically, SalesForce.com and other AppExchange products, like Apttus Contract Management. Prior experience in building or implementing Salesforce Sales Cloud and Service Cloud CRM solutions is a must
5+ years of experience with SalesForce.com implementations of customer projects
Bachelor's degree in a Computer Science or Engineering discipline; Master Degree preferred
Experience creating reports in Salesforce.com
Strong understanding of Apex and Visualforce
Experience using SalesForce Data tools
Experience in evaluating business requirements and turning them into technical designs
Salesforce.com Certified Developer and Certified Administrator
Experience working with Force.com application packaging and deployment
Good understanding of agile principles

Senior Software Engineer, CRM Systems Resume Examples & Samples

Design and develop solutions for our business partners using Siebel CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, unit testing, deploy and support activities
Create documentation and procedures while maintaining best practices and following Visa's methodology for development, installation, and maintenance
Assist with directing development and oversee programming functions to ensure that projects are securely delivered and fulfill expectations
Comfortable working with both technical and business staff, and flexible in working on a wide variety of tasks spanning the full application development life cycle
Work closely with project team members (Analysts, Developers, Project Managers, QA team, etc.), and coordinate interfaces with other groups (e.g. Network, QA, Operations, Engineering etc)
Implement best development practices for efficiency like leveraging re-use, eliminating duplicative components, efficient architectural design
Minimum of 5 years of experience within the CRM industry
Significant experience in implementing either Siebel or Sales Force CRM products
Experience in implementing CRM integrations to other systems using web services
Very Strong Java scripting skills
Significant experience in development and support of CRM applications
Experience in building database queries and procedures
Excellent process orientation, planning, organizational and problem solving skills
Strong interpersonal, facilitation skills along with effective communication (both written and verbal) skills
Demonstrated ability to solve complex software development issues
Demonstrated ability to work in a complex organization to determine business and customer needs, providing the best solution to meet those needs
Proactive thinking with a ‘can do’ attitude
Bachelor's degree in a Computer Science or Engineering discipline. Master’s Degree is a plus

Software Engineer, CIT, CRM Systems Resume Examples & Samples

Design, develop, test, document, deploy, and support high quality business solutions on CRM platform
Able to work on multiple projects and initiatives with different timelines and demands
3 years of experience within the CRM industry
Experience in configuring and customizing Siebel or Salesforce.com
Programming and coding skills, Java is preferred
Knowledge of Salesforce application is needed. Salesforce experience is a plus
Expertise in implementing coding best practices and guidelines
Knowledge of database
Ability to quickly solve software development issues
Bachelor's degree in a Computer Science or Engineering discipline

Software Engineer, CRM Systems Resume Examples & Samples

Design, develop, test, document, deploy, and support high quality business solutions on the SalesForce.com CRM platform
Work closely with various IT and business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
Use of Salesforce APIs (via java, etc.) to integrate Salesforce with other tools

Senior CRM Software Engineer Resume Examples & Samples

Design and develop solutions for business partners using Salesforce CRM. Responsibilities include the creation of conceptual approach, technical analysis, fit-gap assessment, design, development, testing, deploy and support activities
Work closely with technical project managers and various business stakeholders to drive and/or facilitate development of requirements, specifications, and use cases for assigned projects
Research changes in upcoming versions of Salesforce.com and other integrated applications
Perform routine review of code, configuration, data, and usage to ensure long term viability, integrity, and adoption
Maintain documentation on application code, application use and flow, and training materials
Develop apps as needed to support mobile access
Effective verbal and written communication skills and strong work ethic
Experience with CRM software, specifically, Salesforce.com and other AppExchange products, like Apttus Contract Management. Prior experience in building or implementing Salesforce Sales Cloud and Service Cloud CRM solutions is a must
5+ years of experience with Salesforce.com implementations of customer projects
Solid understanding of data structures and modeling
Experience using Salesforce Data tools
Experience building integrations with Salesforce
Experience with building and supporting Micro Services and the DevOps Model a plus

Senior Software Engineer, CRM Systems Resume Examples & Samples

Analyze and review business, functional, and technical requirements
Coordinate with other developers and stakeholders regarding status, technical issues and creative solutions
Prepare test data and plan and conduct unit, system, and integration testing
Collaborate with business partners on user acceptance testing
Participate in project team meetings and communicate effectively with peers, architects, business analysts, technical project managers, and across other technology team boundaries, reporting project status as required
Hands on experience with APEX and Visual Force development
Experience with Force.com migration tool
Keen attention to detail and complex problem solving abilities from an operational and technical perspective
3+ years of experience with technical implementation, day-to-day operations, and long term maintenance of Salesforce
Strong verbal and written communication skills. Able to communicate effectively with a broad group of stakeholders
Proactive thinking with a 'can do' attitude
Experience with application development using C#, HTML, XML, JQuery, JavaScript, and CSS

CXP Engineer Dynamics CRM Resume Examples & Samples

Deliver the escalation experience. Provide coordination, triage planning, guidance and advice to help Microsoft account teams and customers avoid issues, while removing roadblocks
Improve the CRMOL escalation experience by identifying and working with other colleagues within Microsoft to get product features built, processes implemented, and policies changed, and capturing data
Evangelize and be a “model representative” for the Escalation Program, to others inside Microsoft including field sales staff, technical support, and engineering, to Dynamics Partners, and most importantly to our customers
Demonstrated “Customer first” attitude – an obsessed focus on delivering the best results to Microsoft’s large CRMOL customer base
Excellent problem solving ability ranging from conceptualization to implementation
Applicants must be comfortable with ambiguity while striving for clarity with the personal desire and initiative to drive proactive business impacting change and clarity
Demonstrated leadership skills are required. Candidate should also have excellent customer service skills, good oral and written communication skills, proven ability to handle difficult and sensitive situations involving the most critical and politically charged customer situations; to lead projects and to motivate others
Minimum of two years of experience with Microsoft Dynamics CRM and/or Dynamics CRM Online
Minimum of two years technical consulting, technical support or support experience
Bachelor degree in software engineering, computer science or equivalent work experience
Exceptional leadership acumen with demonstrated success in "engaging virtual teams" with ability to influence others and ensure results
Ability to coach and collaborate effectively with field teams, customers, and product teams to ensure customer success
Strong knowledge of the Microsoft stack technologies (SQL, SQL Reporting, Active Directory, IIS, etc.)
Strong knowledge of operating systems and environments (Windows Server 2008/2008 R2, Windows Server 2012/2012 R2, Windows 7, Windows 8)

CRM Engineer Resume Examples & Samples

Meet with BAs and SMEs to discover needs and elaborate on requirements
Develop custom solutions using Apex, Visual Force, and a willingness toi learn declarative Salesforce.com technology (occasionally we work in java and UNIX shell as well)
Familiarity with relational database concepts including the use of triggers
Programming skills in java or other similar OO programming language
Team player with strong listening and interpersonal skills and a desire to learn and grow technically

Principal CRM Software Engineer Resume Examples & Samples

Contribute to the evaluation and improvement of best practices and standards in the analysis, design, development, test, modification and integration of software systems or subsystems, configuration, build and release management, and testing of software for designated products and/or customer applications
Participate in sprint planning, revise and update programs and documentation, including reviewing schedules and milestones, help manage backlogs and manage teams
Contribute to program and project level technical design and architecture discussions and provide feedback on Technical Design Documents,
Independently implement, debug, and document advanced sections of code and systems, develop software requirements, related design, and code and develop new technologies and systems
Contribute to evaluations and improvement of best practices in both process and standards and recommend value added changes to existing coding practices, standards and tools
Perform code reviews and work with other engineers on reviewing code
Engage in continuous self-improvement of technical skills and improvements in programming techniques and toolsets
Maintains state-of-the-art awareness in areas of technical expertise - changes, advancements and improvements. Applies expertise to all areas of software engineering and development
Assess severity of problems, determine corrective action, resolve technical problems, perform fault isolation and implement solutions to aid in the finding and fixing of critical issues in all programs and projects
Define and execute cohesive software test methods and procedures across programs or projects
Communicate complex ideas, concepts, and processes effectively with other engineers and management
Perform interviews and give feedback on interview candidates
Mentor engineers at all levels
Review and write technical user stories
Participate in project/game design
Ensures components of project architecture mesh well and have coherent design
Follow company engineering practices and policies on the project
Contributes project specific standards
Serves as team lead and assumes additional technical and leadership responsibilities as needed to solve engineering problems or develop improved engineering processes

Senior CRM Software Engineer Resume Examples & Samples

Participates in agile scrum team and work on sprint tasks
Performs software engineering duties including the full-range of programming tasks: problem analysis, solution determination, code design and development, integration, test, modification, and documentation
Performs system analysis
Participates in-house design reviews and technical meetings
Assists in the preparation of design specifications
Creates logic flow charts and block diagrams

CRM Senior Engineer Resume Examples & Samples

Work closely with Vendor to ensure the related CRM solution delivered as per design, expected quality, and timeline. Conducting sanity check on the environment before passing to Quality Assurance
Assist IT Solution Delivery to support Internal business stakeholders for the design, development and delivery of consumer facing products and services to ensure the right balance is kept between the capabilities of the system and meeting the business requirements
Coordinate with Vendor to produce requirements and design documents ensuring they represent the business needs
Maintain documentation regarding systems configuration, application workflow, and business rules
Good knowledge on Database, Linux/Unix, Windows, Web-based application and application servers – Apache Tomcat, JBoss
Good knowledge/experience of Telecom environment
Understanding the concept of Contact Center system
Basic knowledge of CRM Concept, Knowledge and experience on Huawei CRM, Siebel, or Microsoft Dynamics shall be a plus
Good Knowledge on business processes – campaign, SFA, order to cash, request to qualification and answer, resource life cycle, management shall be plus
Knowledge and experience with any of the ESB products such as IBM, Tibco shall be a plus
Bachelor in Computer Science or Information Technology

Software Engineer Lead-microsoft Dynamic Crm-redmond Resume Examples & Samples

5+ years of application development experience 5+ years’ experience doing development and configuration work in the Microsoft Dynamics 2011/2013 environment
5+ years Dynamics CRM client and server development experience
Develop software to deadlines and quality standards
Full systems development life-cycle including design, coding, testing and documentation
Creation and modification of custom entities and associated Forms and Views Microsoft .NET development to extend the Microsoft Dynamics CRM platform (xRM)
Implementation of custom CRM plug-ins and workflows Set up and administration of Dynamics CRM user accounts, profiles, roles, and security Integration of Dynamics CRM with 3rd party applications
Integration with the Microsoft SharePoint 2010 platform Document test cases, test data requirements, and expected test results
Strong interpersonal and leadership skills. Good written/verbal skills

Software Developer Engineer, Crm-ubc Resume Examples & Samples

Partner with a multiple vendors to create
Support activities of senior team members and
Bachelor’s degree in related field or
Complete understanding and wide application

Microsoft Dynamic CRM Database Engineer Resume Examples & Samples

Design and configure automated Microsoft Dynamics CRM workflow, design and configure comprehensive analytics/reporting to support continuous improvement of operations
Perform Yammer account provisioning
Configure the platform to view a history of all stakeholder activity; respond to inquiries through multiple channels; query and report on correspondence, activities, tasks, calls, notes, and events; export report data into other analytical format
Configure interfaces for writing and editing scripted responses; configure dashboard reports and queries for particular user groups (manager, administrator, user, help desk, etc.); configure views per CRM entity to support the prioritized requirements and resulting solution design; create custom and ad-hoc reports and dashboards; and perform unit testing on the resulting solution configuration
Automate the upload of contact list data from government databases or commercial sources and the upload of various documents and media for customized communications with constituents; automate workflow, notifications, alerts, and escalation
Leverage Office 365 to configure Excel-based Power View report utilizing Power BI to support the prioritized requirements and resulting solution design; and leverage Office 365 to integrate Yammer with Microsoft Dynamics CRM to support the prioritized requirements and resulting solution design
Implement custom security roles or field level security; implement localization features; and provide on-going post-implementation support
Bachelor's Degree in related technical discipline with ten (10) years experience including five (5) years of CRM/database , implementation, installation and configuration of interoperable communications and public safety systems, networks and tools. Additional experience in lieu of degree may be considered
Experience with Microsoft Dynamics CRM tool, Office 365, Yammer and SharePoint required

Senior Software Engineer CRM Mobile Resume Examples & Samples

Build high performing, testable code that contributes the responsive mobile application
Collaborate with Product managers to design and build new features
Own features from a technical standpoint
Accountable for delivery of projects within schedules

Crm-advanced Software Engineer Resume Examples & Samples

Prior experience developing and customizing CRM Applications (Microsoft Dynamics CRM preferred, Salesforce second) is required
Experience with leveraging SQL Server (SSIS, SSMS, SSRS, and SSAS) to support CRM processes is required
Proficiency in SQL is required
Proficiency in at least one or more database systems (SQL Server, Oracle, MySQL, PostgreSQL, etc. ) is required
A bachelor’s degree in business, information systems or computer science is preferred
Proficiency in at least one or more contemporary development languages such as Microsoft .NET, C#/C++, Java Enterprise Edition/AJAX and HTML is a plus
Experience with version control, documentation, advanced programming frameworks, and other software development tools, is a plus
Experience in the banking and financial services sector is a plus
Experience collaborating in a regulated team development environment, with full separation of environment and responsibilities is a plus

CRM Deployment Engineer Resume Examples & Samples

2nd level restoration, maintenance, configuration management of CRM solution deliveries
Deployment in SIT, Pre-Production and Production environments
Code debugging (mainly PL/SQL code)
CRM design strategy scheduling basing on customer needs and platforms dependences
Fault Management, Incident Management & Configuration management, including on call service outside business hours
Rollout acceptance for Minor, Major Releases and Canvasses
Defect Management, trouble ticket handling within the agreed SLAs and WLAs; accepting, planning and assessment/supervision of implementation of new enhancements (fixes and Change Request) in the customer network
Optimization & automation of workflows and activities
Creation, updates and maintenance of technical documentation
Problem Solving & strategic thinking
PL/SQL Programming
Oracle WebLogic Server 11g
Cost awareness
Social skills and awareness
LI- RS2

Senior CRM Software Engineer Resume Examples & Samples

Meet with BAs and business SMEs to discover needs and elaborate on requirements
Design solutions either independently or, for more complex problems, in collaboration with Sr. architects
Use considerable judgment to determine solutions and seek guidance on complex problems
Determine methods and procedures on assignments, with guidance
Develop and maintain knowledge of current technologies in the SFDC force.com platform
2 years Salesforce.com development experience including Apex programming, VisualForce Programming, and configuration
2 years development experience usign SQL (or SOQL)
2 years experience using agile development methodologies
Excellent analytic and problem solving skills

CRM Engineer Resume Examples & Samples

Siebel CRM administration and development
Planning Siebel CRM workflow policies and processes
Siebel CRM users and security management
Siebel Job Administration (running Jobs for EIM, Workflow Process Batch Manager,Batch Assignment and so on)
Interacting with the Customer to help in gathering and understand the requirements
Helping and supervising the vendor in drawing up the solution, architecture and technical realization of the solution
Good understanding of Seibel CRM on Telecom Domain & Hands on experience in administration and development
Good knowledge in integration between CRM and other systems like Middleware
Knowledge in Oracle SQL & PL/SQL
Knowledge in XML and Web Services
Strong knowledge in trouble shooting
Knowledge in Web Servers management (IIS & Apache)
Good Knowledge in Linux OS
Should be an excellent team player & good cohesive nature and to be able to get things going
Excellent command in communication both spoken and written skills
Excellent customer facing skills / prior experience in onsite/offshore model
Confident, positive and self – igniting
Good in Train and coach and support the employees
Optimistic approach towards finding solutions to problems
Should be able to work in extreme work pressures & un-defined boundaries
Should be in a position to be work collaboratively, articulate and be a go-getter