Crm Analyst Resume Samples

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J Effertz

Julio

Effertz

6618 Amaya Manors

San Francisco

+1 (555) 808 8452

6618 Amaya Manors

San Francisco

Phone

p +1 (555) 808 8452

Experience Experience

Dallas, TX

Crm Analyst

Dallas, TX

Hahn, Mertz and Crona

Dallas, TX

Crm Analyst

Engaging with and training key stakeholders across marketing and sales to drive user behaviour, understand development and business improvement opportunities
Supporting the CRM Manager to deliver bespoke analysis projects to optimise the use of sales tools such as SFDC and Eloqua discover i.e. Retention triggers
1-3 years of advanced statistical analysis in a marketing/advertising environment, including but not limited to CRM strategy, cluster analysis, media mix modeling and optimization, predictive analytics, and experimental design
Working with organizations outside of direct sales (AGS) for GTM coverage and access
Working in partnership with on-site Service Delivery Managers / Operation Teams
Utilize tools (SAS, LiveRamp, MS Excel, SQL, Unica, Adobe Audience Manager) to perform basic data manipulation and analysis to create targeted customer lists for digital campaigns, including display, search, social media, and email
Supporting the CRM Manager to develop predictive models to prioritise campaigns and maximise ROI using Customer and Prospect Data

San Francisco, CA

Sales CRM Analyst

San Francisco, CA

Hettinger-Grant

San Francisco, CA

Sales CRM Analyst

Provides data quality checks as part of established process
Assist in the training development for the end user and different Business Units
Gathers and analyzes information and provides recommendations to address and resolve business issues using CRM and components
Manages the data quality in CRM
Support the processes established to increase user adoption
Provides support to the data migration efforts for the enterprise CRM program
Provides guidance concerning business implications of CRM projects

present

Phoenix, AZ

Senior CRM Analyst

Phoenix, AZ

Ferry, Berge and Bartell

present

Phoenix, AZ

Senior CRM Analyst

present

Testing: Write UAT scripts; perform functionality testing & co-ordinate End user testing
Design and execute tests to evaluate effectiveness of new strategic initiatives
Support strategic initiatives, small to large/complex projects and ad-hoc enhancements to improve the CRM tool and processes. Support various partners within the Organization(including UCCI (dental ins. provider), HMIG (HM Insurance Group), Senior Markets, Compensation, Advanced Analytics, Finance with relevant sales data and reports collected within the CRM tool
Oversee the opportunity pipeline data for the commercial Sales team, working directly with senior management to improve and accelerate the sales process, drive best practices and increase user adoption. Collaborate with other Salesforce partners (marketing, product, underwriting, etc.) that support the sales processes within the CRM tool to share best practices. Develop reports and dashboards to support specified processes, goals and key business metrics. Research and stay up to speed on industry trends within the Salesforce/CRM tool space
Develops test and control scenarios to help measure incremental impact CRM programs
Lead/Facilitate enhancement projects, continuing to identify areas for improvement, standardization and growth in the CRM platform
Contribute to business led proposition development and other projects providing subject matter expertise

Education Education

Bachelor’s Degree in Statistics

University of Oregon

Bachelor’s Degree in Statistics

Skills Skills

Able to work with business users, analyze existing reports/data, and have strong database/reporting/testing knowledge
Strong attention to detail and quality focused
Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact
A quick learner – is able to learn about the company (people and departments) quickly and accurately
Strong Excel skills and ability to manipulate (slice and dice) and analyze the data in different dimensions using Pivot tables
Ability to apply best practices and industry knowledge to improve products or processes
Ability to develop and build strong working relationships with internal and third party service providers
Detailed knowledge of client data structures, data modeling, database structures, system development life cycle
Highly analytical and strategically minded individual capable of critical thinking and creative problem solving
Ability to learn new tools quickly

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CRM Analyst, Digital Marketing & Analytics Resume Examples & Samples

Conduct campaign performance analysis using SQL, Excel, and BI reporting tools to derive insights and optimize campaign tactics
Create, manage and regularly distribute critical marketing-related reports utilizing relational databases and reporting technologies such as Microstrategy, Cognos, SQL, Excel, and Access
Implement customer segmentation based upon demographic, behavioral and engagement responses through creation of SQL views, procedures or directly in campaign management tools
Identify system problems, communicate details and collaborate with IT to design solutions on a pro-active, self-directed basis
Ensure compliance with Data Management Laws
Excellent analytical skills with past experience in email and/or database marketing analysis
Experience with Unica or other campaign management system preferred
Experience with Microsoft Excel (advanced)
Must be able to develop and understand advanced Microsoft Excel spreadsheets
Experience with SQL and Relational Databases (advanced)
Must have thorough understanding of database structure
Experience creating complicated reports including sub-reports, parameter based reports, graphical reports, formula based, well-formatted reports; analysis reports, etc
Working knowledge of databases including writing SQL queries required
Experience in troubleshooting and resolving problems
Working knowledge of marketing, media and customer segmentation strategy required
Ability to handle multiple projects required
Desire to work in a fast paced environment required
Analytical Thinking, Flexibility, Word Processing, Microsoft Office, Electronic Mail, Spreadsheet, Excel, Writing, Computer Operations, Programming, IBM PC Software, Structured Query Language (SQL), Microsoft Windows, Sales and Marketing, Communicate Clearly with Team, Computer Literacy, Marketing Strategies, Organizational Skills, Conduct

Customer Analytics COE Campaign & CRM Analyst Resume Examples & Samples

Development and automation of all Campaign tracking (for back end analysis of campaign effectiveness)
Development and automation of all Campaign selection volumes and waterfalls
Conduct test control reads
Continuous improvement of the reporting processes to increase efficiency
Standardization of reporting across covered markets to meet regional and global guidelines
Leverage reports to create forecasts of leads. Communicate forecasts, risks and opportunities to business partners to help set expectations
Learn to understand the profitability of campaigns
Flexibility to assist in campaign execution when needed
Establish effective collaboration with other business units
Makes judgments and recommendations based on factual information
Ensure all applicable Citigroup Information Security Policies and Procedures are adhered to by the team
1-2 years of experience in tracking or reporting
Established competency in SAS & SQL. Knowledge of UNIX, Business Objects, SAS EG, SAS BI and SAS on Teradata will be an added advantage
Knowledge of basic statistics such as chi-squared statistic, t-tests or population stability indexes is an added advantage
Business knowledge of consumer banking is an advantage
Experience with any multi-channel marketing based CRM systems will be an added advantage
High degree of adaptability to a rapidly changing environment
Good knowledge of Information Systems development, with particular emphasis in the use of Data Warehousing and Business Intelligence Architectures. Technical expertise in Data Modeling or/and any Reporting technologies
Good understanding of complex data structures
Knowledge of MS office applications and ability to learn other office used tools required by COE
English fluency is required

Crm Analyst Resume Examples & Samples

Builds CRM campaigns in IBM (Unica) Campaign, IBM (Unica) Interact, SAS, and Exact Target
Manages the communication with internal creative and production teams, direct marketing team, Information Systems, and external list service organizations
Distills data into insights to inform CRM and company strategy
Performs deep-dive and cross-campaign analysis. Recommends future tests and refinements
Experience with SQL and SAS

Senior CRM Analyst Resume Examples & Samples

Automates recurring campaigns using Unica and SAS
Distill data into insights to inform CRM and company strategy
Performs pre-campaign analytics and make recommendations regarding strategy and execution
Performs deep-dive and cross-campaign analysis. Recommend future tests and refinements
Predictive analytics for direct marketing campaigns and customer lifecycle measurement

CRM Analyst, Technology Resume Examples & Samples

Creates high-level business requirements for functional (e.g., business processes, rules) and non-functional (e.g., data, security) capabilities
Gathers and interprets information from multiple sources (including databases, interviews, etc.) and makes recommendations
Translates technical concepts to business audience and business information to a technical audience. Participates in conferences and branch visits to gather feedback and provide training (as necessary)
Participates in developing estimates and implementation plans for technical solutions and works with business representatives to prioritize development efforts and create product roadmaps
Partners with development team members to develop release schedules and documentation required to support application releases. May be required to act as project lead on small projects and/or provide direction to the development team
Works with User Experience / Design resources to help visualize requirements into prototype. May participate in and/or lead user testing of new features
Understands and applies principles in risk management, issue tracking and change management
Assists with development of training plans and materials, such as product brochures, RJnet articles, JIT modules, etc
Minimum of a B.S. in Computer Science, MIS or related degree and three (3) years of related experience or a combination of education, training and experience
General CRM product knowledge and experience preferred
Financial Services experience highly preferred
Knowledge of risk management, issue tracking, change management and requirements gathering

Crm Analyst Resume Examples & Samples

Develop and maintain the Marketing database in collaboration with IT/Web department
Develop segmentation
Assist in the development of customer retention and acquisition programs
Work on ad-hoc projects to support department
Improve methods for utilizing customer data in order to influence the marketing strategy and campaigns
BA/BS degree preferred
SQL knowledge a plus
1-2 years experience in Marketing, Advertising or Analytics
Proven business communication and writing skills, and excellent presentation skills
Proficiency in MS Office Word, Excel, PowerPoint
Ability to proactively prioritize, manage and complete multiple projects simultaneously within time constraints and with strong attention to detail
Demonstrated ability to communicate with co-workers and business contacts in a professional manner
Analytical thinker
Sales Force/ Exact Target / experience a plus

Crm Analyst Resume Examples & Samples

Produce and analyze weekly, monthly, and seasonal performance reports
Perform ad hoc analyses to answer business questions for marketing and other departments (e.g. Strategy, Real Estate, Merchandising), including development of reports and survey support
Supports database marketing manager with cross-channel direct marketing campaigns (mail and email); list selections, ordering prospect names and setting up test and control groups
Perform response analysis for direct marketing campaigns
Support the Sr CRM Analyst with CRM analytics projects, including customer segment-based KPI, customer lifecycle analysis, multichannel response to CRM programs
Maintain an active role in CRM database system, data quality and integrity and any related IT development project
Support monitoring of any data extracts between providers, partners and internal IS for data integrity and accuracy
Strong communication, critical thinking and analytical skills
Expert in PowerPoint and Excel; other database platforms are a plus
Must be organized, detail oriented, flexible, and able to prioritize multiple projects with short deadlines
Bachelor’s degree in Statistics, Finance, Marketing, Economics or related business degree
1-2+ years analytics experience with a proven track record in advanced analytics reporting
1-2+ years relevant experience in retail industries and/or marketing analytics

Senior CRM Analyst Resume Examples & Samples

Manage the process of design and delivery of CRM analytics projects
Strong communication, critical thinking and project management skills
Recognized for analytical rigor and ability to identify actionable insights from ambiguous and sometimes limited information
Demonstrated ability to manage multiple complex analyses and relationships
Ability to develop effective communication, including presentation decks, frameworks and reports
Expert in PowerPoint and Excel
Understanding of statistical analysis methods
Bachelor’s degree in Statistics, Finance, Marketing, Economics or related business degree; MS or MBA preferred
5+ years analytics experience with a proven track record in advanced analytics reporting
4+ years relevant experience in retail industries and/or marketing analytics
4+ years hands-on experience with CRM database systems. SAS and SQL preferred

Crm Analyst Resume Examples & Samples

Develop and build CRM campaigns through use of SQL / campaign tool using multiple channels (Direct Mail, email, SMS)
Utilise SQL/ campaign tool to develop and maintain weekly (& daily) reports on the response from all campaign activity, detailing cell performance within each campaign and providing one overall report on a weekly basis that summarises all CRM activity taking place
Responsible for the management and enhancement of campaign history to ensure the campaigns selected within the CRM team are logged and structured appropriately to enable campaign analysis
Produce end of campaign deep-dive analysis that goes beyond cell performance to critically analyse changes in customer behaviour and provide a detailed understanding of the differences between responders and non-responders
Support the Commercial analyst in the production of the promotional ROI report through the timely provision of the top-line CRM performance and supporting observations to enhance the report
Interrogate local CRM systems to regularly monitor local campaign activity and performance and management of customers contact both centrally and locally
Maintain strong relationships with key internal stakeholders, including the Marketing team, IT and operational business unit managers
Assist the CRM Manager with other important divisional Marketing Projects as required
Excellent Campaign Selections / Analytics experience working for large companies (ideally using SQL or similar)
Understanding and experience of Analytics including database management, reporting and evaluation techniques
Evidence of a strong customer focused background
Evidence of an ability to bring simplicity to complexity
Ability to develop and build strong working relationships with internal and third party service providers
Obvious passion, determination and energy to ensure that CRM analysis outputs place the customer at the heart of all the division’s strategic and tactical decisions

Junior CRM Analyst Resume Examples & Samples

Produce and analyze weekly, monthly, and seasonal performance KPI reports
Perform ad hoc analyses to answer business questions for marketing and other departments (e.g. Strategy, Merchandising), including development of reports and survey support
Supports marketing manager with cross-channel direct marketing campaigns (mail and email); list selections and setting up test & control groups
Support the Senior Marketing Analysts with CRM analytics projects, including customer segment-based KPI, customer lifecycle analysis, multi-channel response to CRM programs
Support monitoring of any data extracts between providers, partners and internal IT for data integrity and accuracy
Conduct regular analysis of coupon trends to identify and understand consumer behavior across all channels
Manage the creation of all coupon codes
Assign, validate and test coupon codes to ensure all marketing initiatives are executed accurately at POS
Partner with internal teams (IT, e-Commerce, Finance, Store Operations, etc.) to ensure marketing initiatives can be executed at POS and online
Coordinate market research activities, surveys and focus groups to analyze customer purchasing patterns and preferences
At least 2 years experience in advanced analytics
Strong experience accessing, extracting and compiling large volumes of data using various techniques and tools
Experience building models
Modeling experience in direct marketing, retail, web and customer loyalty programs a definite plus
Bachelor’s Degree in a quantitative field such as Statistics, Mathematics, Operations Research, Engineering, Economics, or Finance
Expert-level experience web analytics tools such as Omniture, & Google Analytics
Proficiency with SQL query writing, Access, SQL Server Analysis Services, SQL Server Reporting Services
Experience with business intelligence tools such as Microstrategy, Cognos, Infobuilder Webfocus
Experience with statistical software like SAS, SPSS, R or other statistical software in both desktop and coding environments
Experience with predictive simulation tools

Worldwide CRM Analyst Resume Examples & Samples

University Degree in Statistics, Econometry, Economics or equivalent experience
Direct experience of 3 - 5 years in a similar role, preferably in a Luxury Company but not mandatory
Extensive knowledge and experience with client database systems (Siebel, SLX, SQL…), reporting tools (Mycrostrategy, Business Objects…), datamining tools (Qlickview, SAS, SPSS) and analytics
Customer driven orientation
Flawless execution of complex and multi-faceted efforts
Good at working with and managing cross-functional teams including MIS, Retail and multiple Regions
Good project management skills including excellent multi-tasking, prioritization and organization
Strong interpersonal, team-player and communication skills
Fluent English, good Italian
Strong PC skills (Excel, Word, PowerPoint, Outlook), and web

Crm Analyst Resume Examples & Samples

Develop the targeting and segmentation strategy for all of our LT Storewide Direct Mail, vendor and divisional mailings. Ensure that targeting strategies are customer-focused and balance the long-term profitability of customers as well as short-term results
Recommend new segments to test in order to advance learning
Lead the development of several direct mail CRM programs in order to improve customer engagement metrics
Develop tracking of key customer assets to identify patterns, risks and new opportunities
Measure campaign results such as incremental lift, ROI etc.. and recommend changes to targeting strategy to improve results for campaigns large or small
Share insights throughout the marketing, merchant, and stores organization as appropriate. Be fully prepared to work with a variety of key stakeholders on a variety of issues, on a daily basis

Crm Analyst Resume Examples & Samples

Support marketing efforts and store managers by providing invite lists for events, event reporting, ad-hoc reports, clients information, data capture levels
Conduct ad-hoc analysis on clients database
Support current streams of communications by helping managing e-mail communications (mailing lists upload, HTML building and campaign broadcast)
Liaise with IT to report bugs in the CRM system
Strong critical thinking skills

Crm Analyst Resume Examples & Samples

Analyzes global CRM database to develop customer reports and other KPIs
Gathers, synthesizes and establishes customer insights and benchmarks through use of internal data and external sources (surveys, 3rd party data providers)
Collaborates with wholesale teams to analyze wholesale customer behaviors to support marketing campaigns
Partners with merchandising teams to understand cross-shopping trends including predicative indicators; develops KPI reports and programs to promote cross-shopping
Collaborates with the retail teams to understand business questions to be addressed by customer insights; develops CRM programs from findings
Supports customer lifecycle and outreach programs
Manages development of CRM budget; tracks invoices and spending; prepares audits as necessary
3-5 years analytical experience
Advanced proficiency in Microsoft Word, Excel, PowerPoint and email platforms; excellent IT skills including strong knowledge and experience of database structures and CRM tools; experience with modeling and statistics preferred

Senior CRM Analyst Resume Examples & Samples

Working closely with planning teams to understand customer needs, motivations and barriers, and delivering strategies for customer growth. And ensuring that the client brand promise is delivered through our communications programs to their customers
Working with account and creative teams to ensure that creative solutions consider all channels (social, digital, mobile and direct), and leverage true insights, in order to deliver a relevant experience to customers
Must have a minimum 3 years of CRM/Loyalty work experience in a professional services environment: management consulting, advertising, direct marketing
Critical thinking- capable of delivering thoughtful and innovative CRM strategies; communication planning; supporting campaign execution; data literate and able to identify and recommend analytics requirements; influencing the creative process; influencing measurement and analysis

Senior CRM Analyst Resume Examples & Samples

Manage and execute the process of design and delivery of CRM analytics projects
Exceptional R, SAS and/or SQL skills
14+ years R, SAS or SQL analytics experience with a proven track record in advanced analytics
12+ years hands-on experience with CRM database systems
7+ years relevant experience in retail industries and/or comparable, consumer-driven industries
Expert in Excel including programming VBA Macros
Bachelor’s degree in Statistics, Finance, Marketing, Economics or related business degree; Masters preferred

Senior CRM Analyst Resume Examples & Samples

Perform ad hoc analyses, as needed, to support customer relationship marketing and business efforts, and to answer questions from business of customer contact and performance information. Interrogate the customer database through data mining tools such as Regression and LTV Analysis
Work with CRM Manager and Sr. Manager, Credit and Loyalty to develop an automated process for reporting on campaign results. Include results for the brand total, mail group and control group across product categories, spend ranges and other metrics
Develop and produce timely customer and market/store reports that monitor changes in the customer base. Create and execute reports to be generated on a monthly and annual basis in order to establish trends and identify action items
Be proactive in identifying specific analytical projects to increase business intelligence thus facilitating more fact-based decisions based on customer analysis
Implement and automate corporate reporting, dashboard and KPIs. Develop a system to deliver the corporate reporting on a set and agreed on schedule with key business leaders. Work with CRM team to analyze and report key metrics, trends and results to appropriate business leaders
Track and report on the behavior and journey of our customers over extended periods of time. Recommend marketing programs to increase customer engagement
Partner with other departments/divisions to share learnings and insights
Support company-wide, non-marketing analytical efforts, as necessary
10+ years analytical experience in a marketing, retail or financial position. Experience in customer relationship management (CRM) and/or Catalog a plus
High degree of proficiency with SQL, SAS/BASE or SAS Enterprise Guide (EG) in conducting analysis. Must be able to either write SAS/BASE code in BASE or EG. Experience with Proc SQL for SAS is a benefit. Automate recurring reports and/or projects using macros in SAS
Familiarity with relational databases and experience with handling large data sets
Competent skills with Microsoft Access, Excel and PowerPoint
Ability to contextualize quantitative and qualitative findings and use them to develop efficient, innovative, and profitable go forward strategies. Must be able to present findings to management
Strong analytical, problem-solving, and critical thinking skills
The candidate should be a self-starter who is equally capable of working independently AND working well in a team environment in cross-functional groups
Good communication skills that allow for healthy discussions and relationship building
Able to multi-task in a high-intensity, fast-paced environment. Must be deadline oriented and take full ownership of responsibilities

Crm Analyst Resume Examples & Samples

Assist in extracting, analyzing, and presenting data to identify areas for opportunity to improve the effectiveness of our sales process
Develop and enhance CRM processes by making recommendations on best practices, holding user groups for ongoing feedback, and researching other sports teams on ways to improve sales and service support
Monitor and resolve data quality issues (e.g. potential duplicates, conflicting or missing data, merging records). Provide updates to Senior Manager of Analytics & Strategy
Ensure all sponsorship inventories are entered into the system and rate cards are correct on an annual basis
Proactively communicate with department heads regarding strategies that would best achieve department goals and create targeted campaigns to be assigned to users
Identify, troubleshoot and resolve unusual/adverse situations using a quick response approach and making sound judgment decisions based on available facts
Create dashboards that drive insight into our business
Partner with Senior Manager of Analytics & Strategy in the development of custom features to increase usability and functionality of the system
Serve as a resource to each division within Global Partnerships as an experienced Microsoft Dynamic CRM super-user providing overall support on a daily basis to 200+ users

SAP CRM Analyst Resume Examples & Samples

SAP CRM analyst to be responsible for delivering initiatives within the CRM functional area
Working with various Business Units to establish business requirements
Conducting requirement gathering workshops with Business Unit personnel to agree process design
Compiling professional scoping documents for the relevant initiatives
Developing feasible implementation plans by resource type
Design and deliver value-added systems initiatives to drive business value
Coordinate with the various resources to ensure a timely implementation
Delivering progress report to the business unit and IT management teams
Gain an understanding of the operation and functionality of the company's SAP/CRM Core Model
Compliance with documentation standards within the business
Implement projects and assist with support calls as and when required
Provide SAP CRM expert knowledge across all relevant CRM functional areas to respond to business requirements
Develop relationships with Business Unit management and Key Users to drive the effectiveness of the SAP solution
Minimum two year's SAP CRM implementation / configuration experience
Ideally SAP Certified in CRM module on Version 7.0
Basic ABAP coding knowledge, while not essential would be an advantage
Proven track record of successful projects delivery
Experience with other CRM technologies would be an advantage eg Salesforce, Microsoft Dynamics etc

Crm Analyst Resume Examples & Samples

Delivers top-notch client service by providing product and after-sales information and resolving complaints and inquiries
Prepare routine and ad-hoc analysis to support sales, marketing and customer service initiatives
Support ecommerce and retail marketing campaigns: Targeted segmenting, list generation, post-campaign analysis
Monitor the integrity and accuracy of customer data, create and implement best practices for store client data collection

Crm Analyst Resume Examples & Samples

Enterprise CRM experience
Technical and Business experience
Experience working with large data sets
Past experience dealing with sales or marketing in a B2B company
Advanced Excel and Access skills
Solid statistical / mathematical skills

Crm Analyst Resume Examples & Samples

Designs and develops actionable insights and tactical opportunities to support marketing strategy, through client profiling and segmentation
Develops customer dashboards and regular reporting to educate the broader business on customer trends
Reports results of all Direct Mail and Bounceback Initiatives, including recommendations for optimization
Analyzes ongoing program health, including The Limited Card initiatives and Gift Cards
Utilizes analytics to answer ad-hoc business questions around trends, customer composition, behavioral changes, and supports customer optimization initiatives
Pulls and manipulates data from multiple internal and external data sources
Collaborates with third-party vendors to assist with model development
Collaborates with business partners across ecommerce, finance, client relations, store operations, merchandising, planning, and allocation in developing views on the customer and executional opportunities
Ability to demonstrate behaviors aligned with The Limited’s Core Values: Client First, Open, Owner, Resourceful, Community
Bachelor’s Degree in Quantitative Area (Statistics, Economics, Finance, Business, Market Research). Master’s degree preferred
2-3 years of experience with SAS Programming, statistical analysis, descriptive/predictive modeling (clustering, factor analysis, regression analysis, ANOVA), and experimental design
Experience with SQL Coding (experience with query tools such as Tableau, MicroStrategy or Business Objects a plus)
Excellent skills in Excel (macros, pivot tables, complex formulas, analytical tools) and PowerPoint with the ability to create clear, concise reports, and presentations
Experience working with relational databases and decision-support applications
Excellent organizational skills, strong attention to detail, and demonstrated project management skills required
Effective working independently while being an excellent cross functional team player
Must have the ability to translate and effectively communicate complex information into “layman” terms
Retail experience preferred

Crm Analyst Resume Examples & Samples

Improving and strengthening the sales and marketing reporting framework through the design of monthly reporting to enable business improvement and drive sales and analyse performance, flows and competitors
Managing and maintaining CRM and marketing automation systems, including preparation of business aligned analysis and data analytics, actively managing data integrity and supporting end user technical requests
Engaging with and training key stakeholders across marketing and sales to drive user behaviour, understand development and business improvement opportunities
Tertiary qualification, ideally gained in a business related and/or IT discipline
Experience working with sales/marketing, ideally gained in financial services environment
Highly skilled at Excel and/or other data analytics tools as well as experience with CRM (ideally Salesforce) and marketing automation systems
Track record of delivering business aligned data and reporting, with the ability to analyse and communicate key sales and marketing data
A strong sense of drive and initiative
Analytical and problem solving skills, along with the ability to think laterally

Crm Analyst Resume Examples & Samples

At least 1-3 years of work experience in a direct and CRM analytics role
Experience in segmentation, behavioral analytics, customer profiling, predictive modeling, campaign reporting and insight development
Experience in analysis and reporting across all direct channels, as well as customer behavior and value analytics
Industry experience in retail, airline, and/or CRM and loyalty programs preferred

Senior CRM Analyst Resume Examples & Samples

Supporting planning teams to understand customer behaviors which help to develop strategies for customer growth
Unearth customer insights, which support in delivering a relevant customer experience and drive value back to the client business
At least 3-5 years of work experience in a direct and CRM analytics role

Marketing & CRM Analyst Resume Examples & Samples

Build daily / weekly / monthly scorecards to track performance vs. targets, analyze results and make recommendations to improve current and future activities. Work on ways to improve and automate existing reports (with the support of IT where necessary)
Prepare business cases / forecasts to support decision making for key activities. Analyze results vs. target during and after the event, including root cause analysis and moving forward action plans. Summarize top-line results / learnings clearly and concisely for upper management
Participate in quarterly marketing postmortems
Create and maintain top-line reports to track metrics and marketing activities over time to help identify gaps and opportunities
Work cross-functionally with other internal departments (marketing, planning, merchandising, allocation, etc.) to acquire the necessary information for in-depth analyses
Contribute to the upcoming loyalty program launch (production and execution of the tests plan, reporting requirements, etc.)
Bachelor’s degree in Finance, Mathematics, Economy or related field
2 to 5 years related experience
Strong knowledge of Excel
Strong customer service and communication skills both in French and English
Verbal communication
Ability to solve problems
Bilingual, French and English

Crm Analyst Resume Examples & Samples

Handle daily direction and communication to internal and external contacts regarding database marketing projects
Interpret requests to properly develop, plan, set-up, execute and analyze marketing campaigns and programs
Mine data to identify opportunities to improve customer retention and expand acquisition programs
Execute list selection based upon defined parameters for e-mail and direct mail campaigns
Utilized developed reports and analysis to identify trends, opportunities and provide actionable summaries of key findings on a consistent and proactive basis
Coordinate database marketing vendor/partner
Continuous improvement and recommendations going forward for direct marketing initiatives
Work with outside vendor to coordinate direct marketing prospecting projects and handle purchasing lists
Document maintenance actions, process changes and troubleshooting procedures on the database
Coordinate store specific direct marketing projects
Maintain historical summary of Direct Mail campaigns
Assist with implementation of Marketing Database enhancements
Conduct quality assurance and testing
Bachelor’s Degree in Business, Marketing or other related field required
4+ years of database marketing analysis experience
Collaborative, while able to influence and persuade
Strong team player with the ability to build and maintain good rapport with both internal and external customers to handle situations with confidence and tact
Flexible, adaptable with the demonstrated ability to work under pressure in a fast paced environment
Advanced PC skills utilizing Microsoft Office Applications, and Microsoft SQL Server
Knowledge of direct marketing
Passion for data and analysis and how it contributes to the overall goals
Ad-hoc reporting and proficiency in presentation development
Ability to work in a faced paced environment
Ability to occasionally lift and/or move up to 10 pounds

Crm Analyst Resume Examples & Samples

Provide analysis on all campaigns impacting loyalty guests. Utilize results to make future recommendations related to offers and segmentation
Responsible for running all coupon reports and providing insights for all results
Responsible for the development of statistical models (behavioral models) of customer behavior, developing and testing standardized queries, database development, evaluation, and testing
Design and Develop enterprise level reporting
Responsible for providing decision support, analyses, and strategic recommendations to leadership through the use of advanced data mining, analytics, and financial modeling
Monitor customer segments, determine the cause of any shifts in the customer base, and recommend strategies to increase the size and profitability of each customer segment
Serve as subject matter expert for all data housed in CRM database
Design and maintain daily/weekly/monthly reports and dashboards that snapshot customer trends, database health, and marketing effectiveness
Manage special project analysis as needed
Leverage loyalty and transactional data to better understand customer shopping behavior (including affinity analysis, response to promotion, and lifetime value) and segment/target customers accordingly to maximize marketing ROI for various channels (including circulars, direct mail, email)
Create scorecards of Gordmans' customers for management. This includes the customer’s sales behavior, multi-channel behavior and demographics to be automated and refreshed monthly
Provide insight and analysis of customers shopping behavior in various merchandise categories to enable marketing, merchandising, and product assortment decisions

Crm Analyst Resume Examples & Samples

Manage and run CRM queries and procedures to scrub database and maintain data integrity
Manage and run regular weekly and monthly CRM reporting metrics
Create segmented groups of customers for use in marketing campaigns
Create and run queries that provide results of marketing campaigns
Create and run ad hoc queries as required

Crm Analyst Resume Examples & Samples

Pull and analyze website analytics data to identify trends and anomalies in consumer behavior
Distill learnings from analyses into actionable insights for ecommerce and cross-functional teams
Influence site experience and marketing mix by providing usability recommendations based on data analysis
Help develop testing plots and campaigns for monthly CRM email calendar that align with site merchandising goals and business initiatives
Create and circulate robust business dashboards using website analytics and CRM data that detail short and long-term performance
Present in weekly business review meetings to discuss site performance and consumer database health, identify trends and anomalies in consumer behavior and suggest an action plan to implement learnings
Assist in keeping website analytics reporting up-to-date by suggesting analytics and reporting needs based on business updates to the website
Develop circulation list and tracking codes for all emails. QA and deploy via AgilOne & Exact Target
Analyze email performance at a granular level to uncover insights that will inform campaign strategy and execution moving forward. Suggest ideas for new campaigns and target audiences to drive repeat purchase and increase spend
Identify and implement opportunities for new event and life-cycle based trigged campaigns to automate at scale to unlock incremental revenue
Provide recommendations on product affinities and associations based on purchase behavior and segmentation analysis
Conduct analyses to measure the impact of synchronized marketing campaigns on new name acquisition and purchase behavior
Conduct ad hoc analyses as needed to address business needs
Conduct regular research to stay abreast of newest technology, industry best practices and benchmarking
Proven ability to synthesize large data sets from various tools to extract actionable insights
Scientific and inquisitive mindset; someone who will interrogate data, solve problems and make hypothesis
Strong critical thinking, problem solving and analytical skills
Ability to present learnings from complex data sets and analyses into easy-to-understand presentations
Strong communication skills, ability to present to colleagues at all levels ranging from peers to Senior Management
Excel power user – ability to manipulate
Ability to learn new tools quickly
Self-starter, intellectually curious, eager to learn, works well in a team setting
Someone who is flexible and can shift priorities to meet business needs
4-year undergraduate degree a must
1-3 years of experience in consumer insights, analytics, marketing of CRM a plus
Web analytics tools (Adobe Site Catalyst, Report Builder, Ad Hoc), Business intelligence tools (Micro Strategy), CRM tools (AgilOne), and email deployment (Salesforce Marketing Cloud, Exact Target) a plus but not required
Strong PowerPoint skills
Retail math skills preferred

Crm Analyst Resume Examples & Samples

Understanding of relational Databases and working with Schemas, preferably using Oracle
Strong experience with extracting and manipulating large datasets for analysis purposes, using SQL, SAS, and preferably Tableau
Strong Excel skills and ability to manipulate (slice and dice) and analyze the data in different dimensions using Pivot tables
Experience in experimental design and testing, preferably for Marketing purposes
Experience understanding data structures and analyzing data from a business perspective
Able to work with business users, analyze existing reports/data, and have strong database/reporting/testing knowledge
Effective analytical, troubleshooting, and problem-solving skills
Ability to work independently as well as in a team-oriented culture
Ability to partner with and clearly communicate analytic results to business partners, particularly Marketing organization
Experience in customer segmentation or Marketing
Experience with experimental design and testing
Experience with Analytical tools such as Tableau or equivalent, Hyperion Essbase, and Clarabridge
Familiarity with data science models and outputs

Crm Analyst Resume Examples & Samples

Analyzes customer database to determine customer profiles, segmentation and trending, LTV modeling and response analysis
Develops and analyzes customer reports and other KPI tools to help identify new opportunities; develops appropriate tools to capitalize on findings
Supports development of loyalty programs including program design, refinement, implementation, training materials and measurement KPIs; analyzes program for effectiveness; works collaboratively across divisions to facilitate creative, technological and customer facets of program
Works collaboratively across departments to understand company goals and develops customer acquisition and customer retention programs; develops vendor partnerships to drive said activities
Develops international reports and tools; supports global CRM practices and trainings
Works closely with the IT team and outside technology companies to enhance CRM database and troubleshoot problems; supports new technological integrations
Bachelors degree: marketing, business, economics
3-5 years analytic experience; experience in retail with an understanding of CRM required
Advanced proficiency in Microsoft Word, Excel, PowerPoint; excellent IT skills including strong knowledge and experience of database structures and CRM tools; experience with SPSS, modeling and statistics preferred

SAP CRM Analyst Resume Examples & Samples

Delivering initiatives within the CRM functional area
Compliance with the company's documentation standards
Minimum two year's SAP/Oracle/MS Dynamics/Salesforce CRM implementation / configuration experience
Ideally but not necessary SAP Certified in CRM module on Version 7.0

DM Business & CRM Analyst Resume Examples & Samples

Will be responsible for Wealth Management campaign execution including
Gathering of campaign requirements,
List creation,
Identification of final campaign rules,
Campaign fulfilment
Work with partners to build expanded reporting capabilities. Monitor effectiveness and usage of existing targeting tools
Track campaigns, maintain history on campaign response
Assist in preparation of campaign tracking reports and presentations
Build a data validation framework to support the migration process
Helps marketing activities with Customer campaign information
Supports Customer Survey related activities from Database Point of view
Maintains, executes DCFC
Managing 5-10 parallel complex tasks
Sales performance measurement, creating, maintaining, executing various reports
Proactively identify improvement areas and apply business / technical knowledge to enhance existing processes and to create new processes
Proactively raise technical and business issues, ideas to manager and partner
Actively share knowledge with and coach other members of the team
Drive the work to achieve optimal reporting structure
Data quality tasks, loading and validation
Database Management systems, established competency in SAS & MS SQL
English (Med) C Level
Offering alternative solution to business problems
Team player with drive to add value beyond immediate role requirements
Hands-on experience with MS Excel
Good priority setting skills
Understanding complex issues
Problem-solving skills, being able to face complex issues
Working under pressure
Demonstrated ability to build high performing teams
IT/Economist degree
2 years experience in IT field preferably database Development / Management preferred

Junior CRM Analyst Resume Examples & Samples

Manages the day-to-day data requirements for all 1-1 campaign list generation, campaign monitoring and post-reporting
Develops quantitative, information-based list strategies that maximize results for mail and email communications
Develop database process automation working in SQL
Create and updates monthly CRM performance dashboards
Provides interpretation of results and suggests additional investigations to expand on insights gained
1 or more years of CRM analytics &/or database marketing experience
Proficient with database manipulation and program language (SAS/SQL)
Experience with BI tools, such as Business Objects
Knowledge of campaign performance reporting including an understanding of different methodologies to calculate incremental uplift
Excel Expertise - Pivot Tables, V Lookups, ability to write macros a plus

Crm Analyst Resume Examples & Samples

Assist with the development and implementation of global CRM strategy for Stella McCartney factoring in all directly operated points of sale (both on and offline)
Navigate Stella McCartney CRM tools to pull regular CRM and database insights and reporting to the wider, and ensure timely delivery to the relevant teams within the global business
Performing database extractions based on the requests from the global business and utilising business insights to develop optimised lists and advise on potential revenue generating actions (where appropriate)
Creating meaningful and actionable analyses and database insights using transactional and other contextual data to inform the business of key trends and areas requiring attention/growth/development etc
To develop an array of regular reports that will go to various internal departments to maintain a clear picture of directly operated business and clients and their transactional behaviour
To interpret and present the findings through first cut analysis data tables, written reports and PPT presentations
Work closely with various stakeholders across the business including (but not limited to) Marketing, Clientelling and Retail to bridge ideas across departments and find workable solutions
Work closely with third party partners including CRM agency/agencies
Assist with the implementation and integration of new, business enhancing tools at store level to further develop the business’ CRM and data capture ability and collaborate with IT to troubleshoot problems
University graduate, ideally of degree standard or equivalent with a mathematical, analytical and/or statistical component
Highly analytical and strategically minded individual capable of critical thinking and creative problem solving
Strong computer skills, especially within Microsoft excel (knowledge of VBA or SQL is a plus )
Experience with Micro-strategy / Siebel / Google Analytics is a plus
Proactive self-starter with ability to work independently and creatively solve problems
Customer oriented focus, with a keen interest in retail and particularly within the luxury sector
Strong team player, able to work collaboratively across multiple teams
Positive, enthusiastic individual with a 'can do' attitude
An individual who thrives in a high-pressure working environment and is accustomed to meeting tight deadlines

Campaign / CRM Analyst Resume Examples & Samples

Analysis of data on customers who were targeted by various Omni-channel campaigns and building various tests and measureable data points and reports
Pre / Post analysis of all marketing campaigns, generating insights which will help in optimizing all campaigns and improve customer experience and revenue using Netezza, Oracle and SQL
Review customer data for trends, patterns, and causal analysis to assist in understanding customer activity
Assist with execution of ad hoc analysis of customer behavior or marketing activity effectiveness
Monitor on-going marketing efforts in order to identify data and/or database processing issues
Responsible for user acceptance testing of the roll-out of existing system enhancement processes
Interface directly with a variety of teams to assess ongoing data needs and translate those needs a sustainable reporting and data delivery environment. Ensure that data is delivered accurately and on-time

Senior CRM Analyst Resume Examples & Samples

Develop comprehensive understanding of customer segments and leverage insights to assist in creating plans to increase customer value
Review customer data for trends, patterns, and causal analysis to assist in understanding our customers behaviors and attitudes
Assist with the design and execution of primary customer research (qualitative and quantitative) to assess customer satisfaction with current programs, products, initiatives and offers
Clearly summarize data and analysis in a simple and concise format
Apply various statistical and quantitative methods to analyze and interpret information from multiple data sources to identify actionable insights
Provide data and analytical support for customer satisfaction reporting

Salesforce CRM Analyst Resume Examples & Samples

Salesforce Cloud & connector experience - 3-5 years
Relational database concepts and the ability to create and maintain SQL queries and excel spreadsheets 0-3 years
Salesforce Marketing Cloud 0-3 years Flexibility and ability to juggle multiple projects and changing priorities in a fast paced, customer centric environment 3-5 years
Education and Experience: Salesforce Admin Certificate BA or BS

Crm Analyst Resume Examples & Samples

Develop CRM activities plan for both B2C & B2B businesses in China based on International CRM strategy & guidelines in order to build customers’ loyalty & drive consumption
Perform data analyses and post activity evaluations to deliver customer insights and make recommendations
Identify different customers’ profiles to reduce attrition rate and improve retention and reactivation of Nespresso Club Members
Optimization of CRM/marketing activities by defining market sectors and customer selection based on customer profiling and segmentation
Initiate and organise mini surveys to collect deeper customer insights on CRM related topics
Identification of key trends and criteria that influence customer behaviour like consumption and loyalty
Spontaneous initiation of any analysis that can generate customer insight or operational projects to add value to the customer relationship
Assessment of CRM programs, club communications and promotional activities according to their efficiency and profitability
Custodian of customer database with specific responsibility for maintenance and management of customer data to ensure data integrity
Support local, regional and international CRM projects
Perform timely & accurate KPI reporting on monthly basis

Senior CRM Analyst Resume Examples & Samples

Knowledge of Salesforce.com or CRM best practices
4+ years of hands-on CRM experience. Salesforce.com experience and/or certification preferred
Ability to work collaboratively to ensure best user experience for Baxter users
Excellent interpersonal, time-management and organizational skills
Must be assertive, confident and project a positive presence
Logical aptitude and ability to solve problems

Crm Analyst Resume Examples & Samples

Define project scope and document business requirements
Configure and customize Salesforce to meet the internal customer requirements
Provide internal CRM consulting to improve the business process to driving growth
Functional and technical support for Sales, Service and Marketing
Configure reports and dashboards in Salesforce
Prepare and conduct admin, power and end user trainings
Bachelors degree in a technically related field or equivalent technical work experience
2+ years proven experience designing and developing effective and efficient technology solutions using CRM applications
Experience as Salesforce administrator or as Salesforce consultant having strong knowledge of Salesforce administration and configuration
Proven effectiveness in working with other associates in a global cross-functional team
Capability to analyze and evaluate complex business processes

Crm Analyst Resume Examples & Samples

Supporting the CRM Manager to deliver bespoke analysis projects to optimise the use of sales tools such as SFDC and Eloqua discover i.e. Retention triggers
Supporting the CRM Manager to develop predictive models to prioritise campaigns and maximise ROI using Customer and Prospect Data
Responsibility for the maintenance and management within SFDC of Prospect purchased lists ensuring contact strategy rules are adhered to and the data is targeted appropriately
Responsibility for creation of quarterly CSAT files
Responsibility for the creation of bespoke campaign data selections for internal and external customers adhering to contact strategy rules
Management of a variety of ad hoc data analysis project with a requirement to translate this into meaningful insight for the Business

Crm Analyst Resume Examples & Samples

Understand daily operations, systems, and data related to Overstock.com’s email program
Work with Email Marketing Coordinators to build and optimize campaigns by monitoring email campaigns, analyzing results and collaborating with team members
Create customer segmentation scripts and use data modeling tools (KXEN preferred) to optimize segmentation, personalization, and engagement of email marketing and direct mail campaigns
Create custom SQL queries to pull data for personalized, ad-hoc, and automated campaigns
Coordinate with Database Application Administrators and Marketing Analytics to build customer segmentation and personalization in respective applications
Provide vendors with direct mail mailing lists; analyze performance make recommendations off of data sets
Create ad hoc queries, analyses and reports as needed, optimized for end-users

Campaign / CRM Analyst Resume Examples & Samples

Use raw SQL to aggregate and analyze customer demographic, behavioral, and campaign response data to assist in the creation of new campaign test initiatives
Pre / Post analysis of all marketing campaigns, generating insights which will help to optimize all campaigns and improve customer experience
Create reports to provide actionable insights to Customer Lifecycle teams and management
Collaborate with multiple teams to assess ongoing data requirements and translate those needs into actionable initiatives

CRM Analyst, Servicemax Resume Examples & Samples

Define project scopes and document business requirements
Analyze data and business processes
Design solutions that meet the needs of the business
Work closely with leaders of our Service organization in EU/US
Configure and customize ServiceMax to meet the needs of our Service organization
Provide internal service consulting to improve the business process to driving growth
Create test scenarios and do solution testing
Functional and technical support for Service
Process internal and external service requests
Configure reports and dashboards in ServiceMax
Prepare and conduct admin, key- and end-user trainings
Project management and project documentation
3+ years of proven experience designing and developing effective and efficient technology solutions using Salesforce/ServiceMax applications (minimum 1 year ServiceMax experience)
Experience as ServiceMax administrator or as ServiceMax consultant having strong knowledge of ServiceMax administration and configuration (alternative related Salesforce experience)
Successful project management experience
High degree of independence and self-initiative
Good time management and working structure
Fluent English language skills (German language skills are an advantage)
Ability to generate customer facing documents in ServiceMax
Apex/Visualforce knowledge is a plus

Crm Analyst Resume Examples & Samples

Maintain all company, contact, and lead information and maintain data quality and cleanliness
Import and normalize lists
Generate target lists out of third-party databases
Improve quality assurance of CRM data and reporting
Uncover and deliver upon firm-wide reporting needs
Support partners in business development efforts including company research, lead entry, and other tasks as needed
Provide marketing support
Analyze marketing initiatives and provide solutions to improve leads, sales, client retention, and client loyalty
Drive process and system improvements, CRM usability, and adoption rates
Provide CRM training for employees and day-to-day support
Owns and maintains CRM training materials and data standardization procedures
Develop strong relationships with internal customers
Readily accept the challenge of new initiatives

Sales / CRM Analyst Resume Examples & Samples

Understanding of various CRM systems, with a comprehensive working knowledge of MS Dynamics CRM
Ability to perform complicated analysis to support forecasting and sales planning
Strong communication, interpersonal, and presentation skills
Good knowledge of Excel. (Computer programming/SQL knowledge desirable)
Strong knowledge of PowerPoint, Word, and Excel
Demonstrate the ability to think both analytically and creatively.Aerospace/Defence industry experience preferred
Degree level education ideally in a technical related discipline or qualified by experience
Supporting management in the development and evaluation of sales forecast and sales budget
Establishing user needs and business requirements in order to design appropriate reporting tools and dashboards in MS Dynamics CRM and other business systems
Collecting, analysing, evaluating, and reporting data to increase general sales productivity and forecast revenue phasing
Develop, define and produce reports to be reviewed up to Senior Management level
Collecting sales trends and records and evaluating performance calculated against sales quotas/targets
Work alongside the Planning Manager to hold monthly reviews with the Sales Managers to ensure CRM accurately reflects the latest forecast

Crm Analyst Resume Examples & Samples

Bachelor’s degree or higher, with strong analytical skills in Operations Research, Marketing Science, Economics, Quantitative Psychology, Applied Mathematics, or related quantitative fields, Master's degree preferred
2+ years of relevant marketing experience in CRM, marketing science, or related quantitative fields
Hands on experience in sophisticated business intelligence tools, statistical and data mining models/tools (e.g. Siebel, SARS, Oracle Business Intelligence Suite, SAS, SPSS, SQL, Tableau, R and/or Python or similar tools) is required
Excellent communication, project management and time management skills

Crm Analyst Resume Examples & Samples

Provide internal business partners with accurate and pertinent customer insights and dashboards that enhances and guides effective decision making
Measure and report on business productivity measures, including customer file growth by segment, acquisition rates for new customers, and retention rates
Translate raw data into presentable and easily understandable findings for the various cross functional teams
Identify and communicate specific trends, issues, targets and opportunities using analytics
Perform ad-hoc customer analytics to answer business questions and produce data-driven stories that reveal key insights into consumer behavior
Works closely with the IT team and outside technology companies to enhance CRM database and troubleshoot problems
Generate customer profiling analysis, campaign lists and post campaign analysis in support of various marketing and other CRM initiatives
Support the preparation of analytics for periodic business reviews to executives, vendors and stakeholders
Ad-hoc reporting and support of new report development as needed
Maintain an active role in CRM database management, customer data capture and any related project. Support CRM Manager in monitoring data extracts between providers, partners and internal IT for data integrity and accuracy
Coordinate market research activities and surveys: list selection and segmentation, file extracts and etc. using tools outside of the marketing campaign tool
Perform hindsight for direct marketing campaigns
Solid competency in database querying using SAS Enterprise Guide, SAS/BASE and/or SQL; SAS certification a plus. Strong SAS experience is a must!
2-4 years analytics experience with a proven track record in marketing or customer analytics and /or reporting
Relevant experience in customer driven industries (e.g. travel, hospitality, financial services, etc), retail industries and/or marketing analytics
Proficient in Excel and PowerPoint
Bachelor’s degree (or higher) in Statistics, Finance, Marketing, Economics or related business degree

Crm Analyst Resume Examples & Samples

Conduct data modelling using validated data sources
Analyse data to identify customer segments and construct matrices that are adaptable to the market and areas of speciality
Develop interfaces that incorporate business rules with user friendly tools to optimise engagement and value to internal customers, namely the field force and brand teams
Investigate alternate data sets and sources to ensure continuous improvement and quality
Perform different analyses by integrating various data sources to create customer insights as needed by business
Perform digital analysis to understand customer behaviour and help create new segments for customer journeys
Collaborate with brand teams to conduct forecasting
Manage market research projects that generate customer insights for incorporation into brand strategies
Collaborate cross functionally and across therapeutic areas to ensure effective implementation and understanding of segmentation process and outcomes; and
Manage time, deliverables, and stakeholder communications effectively to ensure achievement of KPIs
Bachelor’s degree (preferably in Business and/or Marketing)
Two years data/ business analyst experience
Strong project management and administration skills with an eye for detail
Pharmaceutical Marketing experience (highly desirable)
Proven experience working with relevant agencies
Forecasting and market research experience (highly desirable); and

Crm Analyst Resume Examples & Samples

Support Sales Operating system, to Execute & Perform Data analysis
Daily/Weekly Tier Meetings, Cross Functional Connect (Sales Activity, Demand, Finance etc.) * Regular data quality maintenance and integrity
Sales Activity Tracking
Data updation and uploads
POC for Regional Sales Team for Data & Analytics
Business Reports and Scorecard
Sandbox Testing for reports and developments
Minimum of 4-6 years related work experience in support, Analyst role, CRM Tool or a relevant combination of education and experience
Knowledge of SAP, SFDC/CRM tools, excel

Crm Analyst Resume Examples & Samples

Act as technical liaison between user community, IT and the vendors
Provide user community with optimal technical support for Web Analytics and Online Marketing
Respond to technical/user issues, open, track , coordinate and manage resolution with vendor
Provide support to help provide high quality digital data across all brand assets, content and experiences
Partner with account teams to ensure data quality, actionable insights and learning loop for key audiences in marketing
Support strategic digital marketing improvements based on data: agency and client-side
Manage delivery optimization
Utilization of segmentation tools to better understand, quantify and optimize customer behavior
Collect requirements for objectives, methods and protocols needed for testing and optimization
Ensure measurement for existing and emerging channels (web, social, mobile). Partner with teams, clients and vendors that support capabilities and initiatives
Participate in tagging initiatives, implementation, best practices, trouble-shooting to ensure digital marketing efforts are measured accurately and appropriately
Ensure development and management methods of qualitative analysis to assist optimization (develop and analyze surveys, contribute to focus-group discussion guide development, etc.)
Support the day-to-day running of Web Analytics practice
As needed, support CRM Vendor interface (data) delivery

Crm Analyst Resume Examples & Samples

Measurement and Management focused. This function holds a high bar for measurement of marketing activities and will define success metrics, measurement methods, and reporting process for their efforts
Analyze customer activities and find actionable insights. Create and deliver CRM reports and analyses
CRM Marketing & Campaign Selection and Analysis
Partner with various key stakeholders to drive customer strategy in marketing. Partner with Marketing & Product Managers to develop and execute marketing campaigns using data driven marketing strategies
Data savvy with the ability to develop customer segmentation or create models to improve
CRM Analytics
Provide intelligence to support and advise customer strategy. Understand what our customers want next and deliver programs to exceed their expectations
Be the Pioneer in using sophisticated analytical tools such as data mining, regression analysis, and predictive modelling to address marketing and business
Summarize complex data into clear and concise insights and action
Ad Hoc Responsibilities
Help maintain Database Hygiene and Integrity
Maintains up-to-date sales and marketing models and reporting including documentation
Proposing changes in marketing development and offer settings to increase profitability
Tests new approaches by combining external data sources with internal data
Prepares IT systems description documentation; modifying checks and process scripts
2-3 min years of relevant marketing experience in Retail CRM, marketing science, or related quantitative fields
Some experience in sales and marketing analytics
Portfolio analysis and campaign management
Some international business exposure/experience
Experience with process management tools
Excellent SQL knowledge
R knowledge
Experience with creating Tableau dashboard

Salesforce CRM Analyst Resume Examples & Samples

Responsible for day to day management of Saleforce.com implementation
Responsible for ongoing stakeholder management (issues, enhancements, general application direction and guidance)
Work with business and functional teams to gather requirements, design quality solutions, and create business specifications
Documenting required configuration of the Salesforce.com instance
Provide on-going support of existing SFDC developments and existing applications
Partner with Enterprise business systems team, ensuring timely delivery of work to business stakeholders
Clearly communicate project expectations and solutions to team members and business users
5+ years of administering and customizing any CRM Systems or 2-3 years of experience in administering a large Salesforce.com instance (1000+ users)
Business analyst skills and experience with business systems
Strong command over verbal and written English and Spanish language is a plus
Fluency in Spanish language is a MUST
Exposure/hands on experience with a variety of CRM technologies
Experience with writing Business Requirements for projects
Strong business knowledge in Sales Force Automation, Opportunity/Lead management, Quote, Case Management functionalities, Service Cloud
Ability to communicate with effectively and professionally with internal and external clients
Capable of responding to a fast paced environment
Must be flexible to juggle multiple critical priorities
Strong problem solving skills, should be able to research and understand an undocumented set up and application testing of developed functionality
Manage multiple and competing priorities
Database modeling knowledge preferred

Senior CRM Analyst, Salesforce Resume Examples & Samples

Develop and maintain project deliverables that support the project phases and sign-off, including project initiation, plans, status reports, requirements catalogs, solution design documents, communication and quality plans, and other project artifacts
Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into sharable IP to grow our practice and library of tools within the Salesforce CoE
Strive to improve the skill level and performance of all colleagues
Design and Architecture of CRM solutions that leverage the full capabilities of the Salesforce platform
Design and configure applications that leverage the Force.com development platform
Lead the configuration of the modules built on the Salesforce platform
Assess business requirements, translate them into solutions (Salesforce platform) and lead the definition and communication of technical scope
Be the internal subject matter expert on Salesforce platform and be the go-to person in communicating the appropriateness of Salesforce solution options both from a technical and business perspective
Capture business processes in automation solutions using the Salesforce platform and the Force.com development architecture
Maintain technical documentation
Create and lead solution design documents, integrations designs, configuration information, developed API and other interface documentations, etc
Drive continuous improvement of implemented solutions
Simplify and modernize solutions and services by planning standardized interfaces, removing redundancies, improving efficiencies, sharing feature / functionality context across multiple business lines, solutions and business needs
Bachelor’s degree in engineering, computer science or related field; or 8 years applications programming experience with a minimum of a High School diploma or GED
5 years of experience using Salesforce
Proficient computer skills required including Microsoft Office Suite
Demonstrated successful ability to build positive relationships and partnerships within department and across the organization
Excellent problem solving, critical thinking and decision making skills

Crm Analyst Resume Examples & Samples

Provide data extraction, analysis, reporting and insight to maximise customer lifecycle value (including propensity modelling and insight work for key stakeholders in commercial and marketing)
Support the CRM team to leverage insight in order to maximise key campaign metrics (e.g. engagement and conversion KPIs,)
Provide accurate and timely outputs
Highly organised & process driven
Ability to communicate insight to multiple stakeholders

Senior CRM Analyst Resume Examples & Samples

Work with external agencies and suppliers to ensure delivery of any supporting analysis and data-related work
Support the ongoing use, development and enhancement of the CRM Database (including Segmentation mapping, vision metrics etc)
Experience of setting up automated reporting and providing insight
An appreciation of the bigger picture: how analytics fits in with customer behaviour
Proficiency with Excel / Access for data manipulation

CRM Analyst Developer Resume Examples & Samples

Development, configuration and testing
Financial services essential; asset management highly preferred
Experience in a systems analysis and development role essential
Understanding of application architecture and processes
Relational database design and development
Proven track record in application lifecycle management and software development life cycle experience essential including an in depth understanding of the concepts and practices required to implement effective information systems
Solid understanding of data modelling. Comfortable working with new domains/processes, evidenced by analysis of large/complex data sets or domains. Ability to design and represent data relationships from conceptual to the physical implementation
Good experience of designing test approaches, test cases and managing unit testing, systems testing and systems integration testing
Proven ability in problem solving and performance tuning
Open source contribution
Stack Overflow profile
Experienced in the investigation, evaluation, interpretation and classification of data utilising data analysis techniques such as logical data modelling and relational data analysis, ideally in a ‘big data’ environment
Business systems integration experience
Knowledge of Microsoft technologies essential
Proficient in database platforms, particularly MS SQL Server, including advanced SQL skills and ability to analyse data using Excel and experience in the design and implementation of MS SQL Server 2008 or 2012 databases
Experience in the design and implementation of SSIS or other ETL packages, ideally Alteryx

Crm Analyst Resume Examples & Samples

Gathering and processing direct and indirect sales territory information
Working with organizations outside of direct sales (AGS) for GTM coverage and access
Programming the sales territory information through the sales force gui to enable the GTM and coverage

Crm Analyst Resume Examples & Samples

Analyze performance of marketing programs and deliver insights and recommendations to improve future engagements
Develop KPI reports to measure performance and track marketing effectiveness
Responsible for running, reporting, analyzing and distributing KPI reports
Provide Stores with clienteling lists
Manage list pulls for Direct Mail, Email and Events
Build ad hoc reports for Corporate and Stores to support business needs
Serve as the subject matter expert for our CRM system

Senior CRM Analyst Resume Examples & Samples

Help create and execute testing plans to assess value of predictive analytics vendors and other vendors vs in-house segmentation or methods. Guide in-house segmentation
CRM Experience is Required
MS Excel expertise – logical functions, lookups, pivot tables, external source data, dynamic charts and tables, editing and writing macros
Organizational skills, the ability to handle multiple tasks simultaneously, and the ability to work both independently and with teams
Basic statistical skills a plus: significance, error, sample size, design of experiment, basic regression

Associate CRM Analyst Resume Examples & Samples

Manage the CRM request log to gain exposure to a wide range of Salesforce.com issues/requests
Able to learn about the administration and configuration of Salesforce.com
Perform system audits including but not limited to users, profiles, permission sets, queues, fields, page layouts and record types
Fulfill new functionality requests; working with the requestor to fully understand needs and ensuring finished product meets those needs while thoroughly testing their own work before delivery
Lead a project from start to finish while being comfortable meeting with any level of personnel to gather requirements, discuss challenges, properly set expectations, etc., when required
Eager to learn a new technology
Able to translate business ideas and concepts into technical requirements
Clear, concise written and verbal communication
Able to work in a fast-paced environment, multi-task, prioritize multiple projects, and be a proactive problem solver
One year of experience within a sales, support or training environment is required

Crm Analyst Resume Examples & Samples

Work with Salesforce Delivery Excellence manager and team members to determine and develop useful reports and dashboards within Salesforce.com
Work with Salesforce Delivery Excellence manager to identify processes, tools and analysis which will maximize organizational benefit from the Salesforce platform
Create and maintain Wave Analytics dashboards to enable executive insights regarding the current state of the platform
Work with Salesforce delivery teams and leaders to execute Salesforce Administration processes which maximize platform value and productivity through communication, collaboration, and the development and execution of programs, services, and solutions
Must have previously worked with a CRM solution in a challenging environment and shown success
Experience with the administration of Salesforce.com required
Familiarity with Change and Release Management processes and tools
Must be a go-getter and salesforce.com enthusiast who thrives on working in fast-paced, dynamic environment
Experience with salesforce workflow tools like Salesforce process builder and workflow
Experience delivering solutions for Wave Analytics a plus
1+ years of related Salesforce.com experience in IT
Proficient in MS Word, Power Point, Excel and Project
Strong proficiency of SalesForce.com required

Crm Analyst Resume Examples & Samples

Define key reports, dashboards, and analytics that will drive the digital business forward, through partnering with the CRM team, CRM and database vendor, loyalty vendor, retail store teams, wholesale marketing team, and ecommerce team
Build reports, analyses, dashboards and analytic models for business users across all channels to support the business
Own customer Business Intelligence (BI) progression strategy, taking into consideration existing reports used by each team and their necessary evolution
Facilitate self-service reporting for internal users, utilizing current reporting tools, and arrange for training of business team members. When appropriate, work to incorporate new tools and reports
Coordinate data sourcing across ecommerce, digital, retail, and wholesale platforms (internal and external) to enable reporting
Coordinate analysis with the CRM team, CRM vendor, loyalty vendor, and email service provider, to drive strategy
Create and send reports to business leaders on recurring basis, performing ad hoc analysis
Partner with the CRM Manager on database design, data feed issues, and database documentation
3-5 years in a direct-to-consumer CRM or Analytics marketing role, ideally in a Retail or Ecommerce environment
The successful candidate will be an effective analytics leader with strong business intelligence, and data skills, and a proven track record of success in delivering customer insights to drive marketing strategy
Able to work through ambiguity and thrive in a fast-paced, dynamic environment
Retail business knowledge and understanding of typical KPIs and database constructs
An understanding of Business Intelligence / Data Warehouse projects, customer database structures
Experience with modern dash boarding and data visualization tools (such as Tableau) or other reporting tools
Outstanding functional and technical communication skills
Highly comfortable analyzing data and making it digestible to non-technical teams
Comfortable working in CRM tools and analytics environments
Proficient in Microsoft Office Suite, with heavy focus and expertise in Excel and Powerpoint
Data quality methodology and data modeling skills a plus
Knowledge of SQL, HTML, CRM, DMP, R, or SQL a plus

Crm Analyst Resume Examples & Samples

Bachelor’s degree OR High School Diploma along with at least 1 year of professional marketing, journalism or administrative experience
0-2 years of professional-level writing experience in journalism or public relations
Experience with or knowledge of contributing skills (e.g., graphic design, reprographics, web, etc.)

Regional CRM Analyst Resume Examples & Samples

Understand and appreciate ZALORA’s CRM eco-system of technology, platforms and tools and their application to the business
Manage CRM systems/platforms, assist in troubleshooting and advise on best practices to meet business objectives (E.g. data management, campaign building, logic definition, product development & usage)
Manage, execute or support new and existing initiatives, coordinating across multiple Local and Regional stakeholders (CRM, Product Management, Engineering, IT) from implementation, configuration and user testing to final deployment
Examine and evaluate current systems and prepare alternative workflow solutions
Gather business/end user requirements and produce technical specification
Co-own data management – Understand data warehousing and data usage to drive growth and customer insights
Document processes and guides for future references and training

Junior CRM Analyst Resume Examples & Samples

University degree required
Excellent verbal and written language skills in English
Excellent MS Office skills (especially MS Excel – merging, consolidating and quality checking of large Excel files)
Solid database validation, compilation and management skills
Prior exposure to primary/secondary research or client relationship management would be a plus
Needs to be flexible with timings to accommodate internal clients located in Asia and across Europe, the Middle East and Africa
Excellent interpersonal and communication skills at all levels
Ability to understand different work requirements, conceptualize, seek guidance in case of challenges and deliver as per the commitments
Confidence and enthusiasm to perform primary research (should not be shy of cold calling or talking to people)
Work planning skills and proactivity in approach

Crm Analyst Resume Examples & Samples

Partner with Senior Director of CRM to develop, manage, and executive strategies for customer retention, reactivation, acquisition, and top customer initiatives
Pull CRM reports from reporting tool and develop comprehensive customer analysis recaps for key business stakeholders to report on customer retention, cross-shop, and relevant shopping behaviors
Partner with merchant and digital teams to support vendor and channel-level analytics and reporting
Run strategic analysis on seasonal marketing campaigns and regularly report results in consistent and timely manner
Develop segmentation recommendations for direct mail and gifting campaigns
Provide strategically targeted client lists for seasonal brand promotions, in-store events, and ad hoc business needs
Partner with CRM database vendor and IT to implement system changes in order to meet internal business requirements and requests are met in a timely fashion
Manage and maintain direct mail budget
2-3 years of experience in marketing analytics, ideally in lifestyle fashion or retail
Experience with Microstrategy or similar reporting tools, and deep knowledge of Excel
Strong business communication skills, and the ability to work independently and collaboratively
Ability to proactively prioritize and manage multiple projects in a fast-paced environment, while maintaining a strong attention to detail

Salesforce CRM Analyst Resume Examples & Samples

Perform day to day operations on the CRM system, including supporting over 1200 users, implementing security, creating custom fields/objects, and managing bulk data migration
Utilize and promote AppExchange products integrated into Salesforce.com to maximize efficiency and use by the sales and marketing teams
Assist in the release of new Salesforce features and tools
Ensure data integrity and creating better ways to govern data
Collaborate with and influence with sales team and internal technology resources to deliver the highest value to the organization
3 or more years related experience, including at least 1 year experience with the Salesforce.com (SFDC) or similar CRM administration
Database knowledge and/or advanced Excel skills
Reporting proficiency

Crm Analyst Resume Examples & Samples

Minimum of 2 years of demonstrated experience working within various frameworks to analyze data in an effort to integrate applications
Experience working with or understanding CRM Functions
Demonstrated experience designing and developing relational database schema
Demonstrated experience with modern Web application architectures and development processes and tools (C#)
Demonstrated experience improving process and building reusable and scale-able solutions
Ability to operate at an independently functional level to complete development, testing and deployment tasks in Mac, Microsoft Windows and Unix environments
Analyze and evaluate current applications
Work with various internal groups and customers to build a custom CRM tool
Collaborate with team members and take direction from a Technical Director, as well as provide technical oversight to development

Mortgage Servicing CRM Analyst Resume Examples & Samples

Development and maintenance of the CRM solution to include
Minimum of three (3) years of experience in Customer Relationship Management required
Experience in Information Technology, marketing integration and/or cross functional project management is required
Operates effectively in a team environment as well as independently
Ability to perform in ambiguous situations
Proficient with Sales Force or other Customer Relationship Management tools

IT CRM Analyst Resume Examples & Samples

Work with functional leads to analyze existing processes and systems to identify opportunities for improvement. Propose phasing strategies to efficiently implement projects
Develop detailed documentation (process flow charts, decision tables, user stories, business requirements documents) to aid in the development and refinement of new processes
Collaborate with IT and business to provide system design solutions and process changes
Provide input and support to business during implementation phase, including carrying out software user testing, composing SOPs, and/or conducting employee training
Assist the project lead in developing detailed project timelines
Collaborates with business users and subject-matter experts to establish technical vision and analysis with regards to business usability and performance requirements
Bring an upbeat, positive attitude while enjoying working with an agile team to develop innovative technical solutions to help enable business growth and improve customer satisfaction
Be apt at quickly understanding new business domains and be creative and thoughtful about applying technology to improve processes and issues
Have the ability to communicate well verbally and in writing, with various team members in roles that are both technical and non-technical particularly to give direction to other team members or present business value of various initiatives to leadership
Be self-motivated with good time management skills
Proactively work to coordinating efforts with employees at all levels including internal business partners, other technology teams, external suppliers/consultants, service providers, etc
Ability to identify issues, generate solutions and choose appropriate alternatives using basic root cause analysis
Have experience using an integrated development environment or application lifecycle management tool such as Visual Studio or TFS
Demonstrated knowledge in software development methodologies and best practices
Experience working in a fast-paced, agile environment while providing consistent application lifecycle management
2-5 years’ experience in the architectural, engineering or construction industry
CRM Experience, preferably with Microsoft Dynamics
Works with minimal guidance from manager
Quickly develops a detailed understanding of the data, processes and systems utilized by the business area
Demonstrates effective analysis and communication skills
Documents complex business processes
Exceptional verbal and written communication skills
Positive and upbeat attitude
Delivers well-organized, informative presentations and requirements documents
Excellent team player, demonstrating strong interpersonal and collaborative skills
Demonstrated client service experience and outstanding level of professionalism in providing client support
Problem solving skills with ability to analyze situations, identify existing, or potential problems and recommend solutions
Solid computer skills with the ability to learn new applications and programs that are required
Some experience with relational database and large, complex datasets
Detail and quality oriented, strong self-testing skills
Ability to multitask and adapt to multiple environments
10% travel required

SAP CRM Analyst Resume Examples & Samples

Collaborate with members of the Business Process Integration groups (Sales and Marketing; Supply Chain; and SAP Projects) to design solutions
Project Management responsibilities over the IT Delivery team
Build template solutions
Report on status of all work assigned
Experience with CRM Web UI configuration , AET and transaction launcher
Able to demonstrate knowledge of the integration points with other Key modules – ECC SD / BW / Hybris / PI / APO
Understanding of CRM data model – key tables and structures
Automotive industry experience–specifically relating to document and label standards
SAP ABAP experience in writing Technical & Functional specification documents in Sales, Service, Marketing and Reporting modules
Extensive integration and regression testing experience
Ability to work with multiple SAP environments
SAP ECC6 experience is highly preferred

Crm Analyst Resume Examples & Samples

Administer Salesforce on a day-to-day basis, including; managing user accounts, profiles and roles, record types, page layouts, dashboards, reports, etc
Adapt departmental plans and priorities to address business and operational challenges
Demonstrate ability to influence business teams on maximizing the applications being developed leveraging the best solutions
3+ years of Salesforce.com administration; customization and end user implementations of Salesforce.com, preferred
Experience with Salesforce Partner Communities, Lightning Process Builder and Informatica MDM, strongly preferredB.S. Degree in Information Systems or Business Administration & 3+ years experience supporting or managing Salesforce.com, required (preferably experience also within in a Business to Business and customer-facing environment)

Senior CRM Analyst Resume Examples & Samples

Manage your own schedule of work & work with stakeholders or business partners with minimal supervision
Business Planning: Work with business teams to gather & analyze requirements, modeling business process flows (As Is/To Be) and document business specifications
Definition & Design: Partner with Enterprise technology teams to socialize requirements, participate in design workshops, drive system specific flows, use cases and visualizing end results
Testing: Write UAT scripts; perform functionality testing & co-ordinate End user testing
Support: Ensure the successful implementation of changes to processes, data and systems for responsible projects. Provide on-going support of existing SFDC applications
Analyze required sales processes, document assessed processes and drive improvements through the development and refinement of SFDC functionality
Develops and maintains a good relationship with cross-functional teams, external vendors and business stakeholders – acting as their advocate
Maintains a good understanding of industry trends around CRM and Business Analysis techniques
Proven commercial experience (5+years) as a business analyst, having worked on multiple CRM technology projects
5+ years of administering and customizing CRM Systems or 2-3 years of experience in administering a large Salesforce.com instance (1000+ users)
Strong experience performing functional analysis and configuring Salesforce.com functionality in Service Cloud and Sales Cloud
Proven track record in leading initiatives and managing small projects
Demonstrated work experience in working with diverse set of users ( E.g. Sales , Back office personnel and management)
Demonstrable experience working throughout a project lifecycle, engaging with various stakeholders and managing and/or reviewing appropriate project documentation
Knowledge of Thomson Reuter’s products, processes and SFDC instance preferred
Experience of solutions involving technologies like Apttus CPQ, Docusign is a plus
Leadership experiences a plus
Strong business knowledge in Salesforce Automation, Opportunity/Lead management, Quote, Case Management functionalities
Knowledge of Sales domain regarding customers, products, systems and end-to-end processes
Excellent analytical, organizational and communication skills
Ability to communicate effectively and professionally with a diverse group- executives, managers, and subject matter experts
Detail oriented with the ability to work in a go-live environment
Must be willing to work in a global team environment
Verbal Fluency in Spanish or Portuguese is preferred

Crm Analyst Resume Examples & Samples

Continuously query/review/examine the Siebel UCM client contacts/participants-level data content to identify duplicate, misaligned, or incorrect content, and remediate
3-5 years experience working with an enterprise CRM solution, preference given to experience with Siebel
Broad knowledge of all CRM users/functions in the regions, across Business Units
Detailed knowledge of client data structures, data modeling, database structures, system development life cycle
Broad knowledge of service and operations workflow methods, procedures, and operating systems and support tools (ie: Siebel, SalesForce, eOrder, eStart, Avaya, Nuance, Nice) both internally and externally
Effective analytical and PC skills are essential
Effective written and oral/presentation skills are required
Ability to create flowcharts and/or use flowcharting software (VISIO, etc.) and presentation software (powerpoint)
Ability to apply critical thinking to problem solve
Effective communicator that is able to gain collaboration across teams in a multi- BU environment to accomplish goals
Resilient customer (internal) service skills
Strong background in process/business analysis/requirements
Group Facilitation/Needs Assessments Advanced MS Excel
Excellent Process Mapping skills
Excellent Business Processing Management software skills
Attributes
Excellent communication skills; verbal and written
Detail Oriented Strong analytical and problem solving skills
Strong multi-tasking and prioritizing abilities while being flexible and adaptable to change
Well organized and methodical

CRM Executive / CRM Analyst Resume Examples & Samples

Support management and sales teams in Salesforce.com (CRM) use
Manage user base, including starters/leavers/movers within the organisation
Create and maintain reports and dashboards for all business lines
Provide end user training, coaching and support
Gather requirements, define user needs and provide solutions
Create and maintain end user documents
Data management - data quality and best business practices
Support, improve and implement KONE data and business processes
Data mining and analysis
Contribute to global system release testing
Monitor and drive user adoption, system usage and suggest improvements as needed
Support sales and marketing campaigns
Validate and cleanse data
Experience in hands-on Salesforce administration and knowledge of SAP
Organised and detail-oriented
Self-motivated and flexible with solid multi-tasking, time management & organisation expertise
Ability to multi-task and to work in a fast paced environment
Attention to detail with the ability to analyse and solve user issues

Crm Analyst Resume Examples & Samples

Create a positive Client experience, understand client perspective and support their needs
Understand and be able to communicate the CRM mission with partners and stakeholders
Support the relationship and the CRM Lead by creating Client Relationship Analytics (CRA), business decks and Power Point presentations
Provide the clients with visibility into the services they receive and awareness of any systematic issues we areencountering
Prepare documentation and analytics that present the business needs and impact to our Operations
Support the GPO – CRM & Business Advisory in meetings, and ad hoc requirements related to Client Relations
Participate in regular meetings with other CRM analysts and CRM Leads within the product for knowledge sharing and standardization purposes
Working in partnership with on-site Service Delivery Managers / Operation Teams
Facilitate partner meetings, documenting minutes, client asks, and reporting progress

Crm Analyst Resume Examples & Samples

Follow the established PMO framework and methodologies for gather requirements and analyzing projects
Work on project planning, design, analysis, requirements, documentation, resource planning, and implementation activities, across multiple areas and multiple project teams
Facilitate and coordinate the various tasks for successfully analyzing, designing, developing, testing and implementing the project on time and within the defined project budget
Ensure requirements for approvals, controls and documentation is satisfied
Ensure compliance with policies and standards
Acts as a consultant to business partners and local management, defining technical solutions to business issues, suggestions, and requests. Establishes and maintains good working relationship with business partners vendors, users, service providers, product managers and engineering team members
Assist project manager in overall project management, business priorities, and development standards during complex projects. Ensures project scope is aligned with stated departmental objectives, business needs, and budgetary measures
Documents activities from design to completion to assist future analysts in understanding work solutions. Ensure documentation completion for overall project
Bachelors Degree in Computer Science or equivalent
3+ years experience in applications analysis
Proficient in SQL with exposure to SAS and its associated concepts
Basic understanding of CRM type applications and data integration concepts
Intermediate experience gathering business requirements for IT projects
Intermediate experience with software development processes
Must have the ability to work in a fast pace environment and react to situations as they arise in the appropriate manner
Ability to analyze and resolve issues via telephone
Ability to work independently or in a team environment and effectively meet project deliverables on time
Must be dependable, punctual, and reliable
Must be flexible and available to provide off-hours support

Crm Analyst Resume Examples & Samples

60% System maintenance and management of Salesforce.com (maintain users, security, custom system development, create and maintain supporting technical documentation, resolve any user issues/questions, resolve technical issues), work with external and internal vendor, maintain training documentation
15% Xactly Incentive system administration, maintenance, troubleshooting and training end users
15% Marketing Cloud system administration, maintenance, project work, troubleshooting and assisting the Marketing departments
5% Other tasks as assigned
Must be legally entitled to work for Cargill in Canada or the United States on a non-temporary basis
Completion of a 2 or 4 year post-secondary education in Business, Computer Science or other relevant degree/certification
Minimum 2 years of experience as an administrator with a CRM tool, preferably web based
Demonstrated knowledge with data applications, tools and techniques
Ability to drive insights from information
Creative mind with forward vision in business analytics
Customer focused with strong communication skills
Demonstrated leader and collaborator to analyze data, write plans, liaise with other departments and execute on strategic initiatives
Certification and/or 15+ Trailhead badges from SalesForce.com
Minimum of 2 years of business experience in a reporting and analysis, sales, and or marketing role
Industry knowledge in agriculture production

CRM Analyst & Planning Lead Resume Examples & Samples

Assemble, manipulate, and analyze customer level data tracking transaction patterns, response rates, and trends within and across customer level data sets
Development of behavior based customer segmentation strategies actionable for direct marketing or service level benefits
Development of strategies to acquire new MoneyGram customers, increase productivity of existing customers, reduce attrition, and “win back” customers who show a likelihood to attrite
Build models to project and evaluate revenues, costs, and profit/ROI from unique customer segments; marketing campaigns
Identify targeted customer direct marketing opportunities to generate additional loyalty/revenue for MoneyGram and develop financial projections for targeted campaigns
Define and evaluate key strategic and tactical marketing/business issues to grow revenue
Identify additional opportunities and marketing/business strategies
Coordinate with Internal and external partners on development of new and existing financial models while using analytic business rules to track and measure customer revenue/ROI
Assist with other projects identified by senior management; including providing analytical support for revenue trend analysis and market research
Present results to all levels of management including the Senior Leadership team
As required, conducts phone, and/or face to face meetings to present findings to senior audience
Be the expert in analyzing data and providing the right advice and strategic recommendations from data findings to the business
Share learnings and best practices
7+ years of Market Research experience, preferably in a global environment
Client-side research knowledge and experience in Agency- side
Demonstrated track record in the development, execution and measurement of market research projects with prior experience of brand tracking
Strong technical market research background essential
Data analysis, interpretation and the presentation of credible, business-focused recommendations
A good level of organization – strong in project planning, relationship management and inter-personal skills
Experience managing deadlines and handling multiple priorities simultaneously with some supervision
Familiar with checking financial metrics, data tables, cross tabulating etc
Knowledge of MS office, with Intermediate level of Excel
Advanced PowerPoint skills – ability to extrapolate data into a presentation format
Knowledge of statistical techniques desirable
Ability to work in a culturally diverse environment, previous experience of the same is highly desirable
Foreign language a plus but not a necessity

Temporary CRM Analyst Resume Examples & Samples

Develop and manage complex rules around process / workflow diagrams, validation, fields, advanced formulas, custom objects, flows, customized reports, and dashboards
Work in and deploy from a sandbox environment to test all changes to business logic including the creation of test plans, creating test cases, establishing protocols for appropriate environments, and coordinating actual software beta-launch
Perform analysis, administration, troubleshooting, testing, software and data environment refreshes
Set resolve problems and provide guidance to members of own team
May oversee work activities of other team members
2+ years of experience as a Business Analyst, in a related field, preferred
Proficiency in Salesforce.com administrative tasks such as creating user profiles, roles, custom objects, custom fields, page layouts, workflow rules, validation rules, reports, dashboards, strongly preferred
Salesforce ADM-201 Certification. Salesforce ADM-301, strongly preferred

Crm Analyst Resume Examples & Samples

Understand the business requirements and maintain the data between CRMs
Systems configuration and integration
Maintain client accounts and contacts between Siebel and Salesforce
Manual and automated processes
CRM/Salesforce experience - 2 years
Experience with all or 2 of Salesforce (client experience)
Currently the accounts aren't able to communicate with one another and this will be a main initiative
Configuration within Salesforce to validate client and business needs
Assists to gather requirements from the business in regards to
New functionality
Supporting existing functionality- alerts, and changes
Salesforce, 201, 401 Certification’s preferred

Salesforce CRM Analyst Resume Examples & Samples

Help drive the evolution of Invesco’s global CRM implementation help to support the business objectives of Invesco’s global institutional business units
Work closely with the Global CRM Program Manager to accomplish the following
Coordinate and conduct training events and refreshers courses, train on advanced topics and onboard new users
Assist with iterative needs-assessment with teams to determine workflow and process optimization
Monitor adoption metrics and provide feedback and recommendations on key knowledge gaps
Assist teams to manage data cleansing activities through the elimination of duplications and errors in the system and conduct ongoing reviews of quality and standardization of data
Establish and develop analytics for business intelligence and measuring and demonstrating ROI in the system
Assist with the management of dashboards and reports; support ad-hoc requests for data and analysis; create reporting and analytical outputs from CRM for planning and evaluation as well as for end users to more effectively carry out day to day functions
Assist in continuous improvement for enhancements in design and modifications to existing capabilities and build-out of net-new capabilities
Assist in the creation and maintenance of product backlogs and user stories, discover client and organizational needs, systems and operations requirements, customer rollout requirements, and usability
Work closely with development team to ensure requirements are understood, validated and implemented; assist with updates and general communications to working teams, committees, users and stakeholders
Coordinate with other global CRM analysts to help meet the evolving needs of our user community
Experience with CRM solutions. Salesforce required
Three or more years of related product management experience with a focus on CRM
Highly self-motivated and self-managed; ability to work independently and as part of a team with minimal coaching or supervision
Experience writing user stories and working with agile teams to execute
Strong organization, presentation and communication skills
Experience working with remote teams is a plus
Strong organizational skills and detail orientation
Flexible, open minded, and willing to listen for other people’s opinions

Sales CRM Analyst Resume Examples & Samples

CRM CONFIGURATION AND DESIGN - 50%
Assist in the development of strategy and requirements for the implementation of an enterprise CRM program to a large user base
Support the implementation of a Marketing Automation Tool and Lead Generation process
Understands current technical landscape of current multiple CRM systems and provide ongoing support
Collaborates with business units to enhance CRM functionality through the creation of new user functionality including requirements gathering, design, admininstrator configuration, test and deployment
Collaborates with IT units in the designing, building and testing of integration points between CRM and other Systems
Gathers and analyzes information and provides recommendations to address and resolve business issues using CRM and components
Translates business needs into technical CRM solutions and implements requirement and design documents
Collaborates with business units and IT units to add external tools and processes into CRM (i.e.Xactly, etc)
Perform day-to-day CRM administrator duties as needed to support the Business Units - manage page layouts, list views, record types, workflows, validation rules, plug-ins and fields
Provides guidance concerning business implications of CRM projects
Understands and plans for utilization of integrated components and plugins including incentive comp, BI, and Mobility solutions
Recommends new components as appropriate to support business units sales efforts
CRM DATA AND REPORTS MANAGEMENT - 30%
Manages the data quality in CRM
Provides support to the data migration efforts for the enterprise CRM program
Conduct CRM data analysis as needed
Creates and customizes reports and dashboards
Establishes and implements organizational system-wide data entry and update operating processes
Develops processes to communicate change requests throughout the organization using appropriate internal communications channels
Provides data quality checks as part of established process
Collaborates with business units in modifying current functionality including view creation, form design, and addition of new data points
Oversight of CRM reporting tools and processes
STAFF TRAINING AND SUPPORT - 20%
Provides training and end-user support in the usage of CRM product, reports and applications
Provides support to troubleshoot CRM issues via HelpDesk tickets triaged or direct requests. Maintain log of tickets request types
Assist in the training development for the end user and different Business Units
Support the processes established to increase user adoption
Acts as advisory to the office and specifically the sales & operations team for the entering and maintaining of data into the CRM System
Understands the CRM system and can assist internal staff/external members on CRM needs
Rolls out technical documentation for staff training as appropriate
Participates in product conferences and workshops; plans and implements associated training on new functionality and processes
Knowldege of the Real Estate and Title industry is a plus
Understanding of relational CRM database design (specifically Dynamics or Salesforce)
Developer/Administrator certifitcation is ideal
Ability to work independently and in team environments
Proficiency in Microsoft Office Suite
Strong information management skills

Senior CRM Analyst Resume Examples & Samples

CONTACT STRATEGY: Collaborate on the definition of a detailed guest centric CRM, Digital, Email and Social contact strategy to maximize engagement and conversion (booking) for all prospects, past and booked guests. Build data visualization and performance tool required to support and analyze the 360 view of the customer across the customer journey, and marketing-related business intelligence and data science
DATA STRATEGY: Define and own the propensity models to optimize the campaign results for traffic and bookings, all done in collaboration with the agency. Propose and execute initiatives to increase lead generation and contact of existing guests. Become the subject matter expert in CRM contact strategy and performance review for the entire marketing and operations team (e.g. booked guests). The predictive models should include likelihood to respond, next best offer and customer lifetime value, and should allow teams to be targeted/personalized and more effective/efficient
BUSINESS INTELLIGENCE: Analyze email and CRM campaigns, develop real-time dashboards to manage marketing performance across campaigns and channels and provide the platform for real-time optimization. Lead the performance review meetings with all senior leadership on the marketing team, providing specific root cause analysis and improvement recommendations for email/direct mail/mobile and social. Support the execution of the recommendations
EMAIL/CRM/DIRECT MAIL CAMPAIGNS GROW AND OPTIMIZATION: Define the right strategy to grow pool of contactable customers, including managing partnerships for data exchange /barter and its execution. Develop and execute campaigns with targeted, data-based and agile, A/B testing approach to drive incremental and profitable repeat visitation in pursuit of bookings goals. Collaborate with revenue management on offer and with social and paid media on overall contact strategy to maximize reach and response
BOOKED GUEST CAMPAIGNS: Grow pool of customers contactable by email. Develop and execute email campaigns to drive pre cruise onboard spend in support of operations
SOCIAL CRM: Support social marketing team with analytics-based insight to (a) develop machine learning-based chatbot that would support online bookings and in-between sailings social engagement, and (b) social campaigns that incentivize and reward social advocacy and in-between sailing social engagement
Bachelor’s degree preferable in Marketing, Business, Engineering, Computer Science or similar quantitative area of study
Minimum 4 years of work experience. Experience with travel industry preferred. Experience working in a corporate environment that required planning and collaboration among cross-functional business units
Strong analytical skills and logic / problem solving skills
Intellectual curiosity
Ability to analyze results to help make program enhancements over time
Passion for, and understanding of CRM Systems and Best Practices
Preference to be a team player—versus an individual performer
Expert on SAS / SAS CI based relational databases
Expert Excel and DW querying skills
Working knowledge of Oracle, SQL Server, Hyperion

Crm Analyst Resume Examples & Samples

2+ years of Business Analyst / Super user experience in CRM implementation
Experience documenting test results and resolving defects based on priority
Experience providing support to business users and translate the needs to the IT teams for resolution
Ability to interact with users / IT support from geographically diverse locations
Bachelo's degree in (the minimum qualification degree) or other business-related field or equivalent number of years of experience
Salesforce and Sales knowledge
Expertice in an Manufacturing industry
Self-started and motivated
Effective time-management skills and the ability to prioritize work assigments

Crm Analyst Resume Examples & Samples

Understanding of and experience in CRM systems/tools, in general
Self-motivated individual able to work alone and in a team
Ability to act as a conduit between the business and technical teams
Ability to speak technically and non-technically depending on the target audience
Strong attention to detail and quality focused
Well developed communication and interpersonal skills
Good working knowledge of PowerPoint & Excel
Educated to ‘A’ level
SFDC / Veeva Trained

Enterprise Senior CRM Analyst Resume Examples & Samples

Three to five years’ experience in CRM administration - Salesforce or Microsoft Dynamics
Knowledge of the Real Estate and Title industry is a plus
Developer/Administrator certification is ideal
Practical knowledge of business applications, reporting tools and processes utilizing CRM
Ability to initiate action when appropriate
Ability to organize and prioritize projects
Strong training and facilitation skills
Minimum of 3 years of experience in CRM systems management / admin role which includes experience in sales operations, marketing or similar fast paced environments
Completion of an undergraduate degree in Business or equivalent experience

Senior CRM Analyst Resume Examples & Samples

Be responsible for the delivery of CRM/campaign reporting and insights
Work closely with marketing, campaigns, analytics and technology to make sure we have the right data and tooling available to build a complete picture of our customers
Perform post-campaign analysis and make data driven campaign recommendations
Provide relevant and actionable insights to the CRM team to improve the campaign performance and increase customer engagement
Help define and manage the advanced customer analytics strategy to optimise CRM activities
Define, manage and implement campaign performance dashboards to track and learn from most successful campaigns and improve their overall performance
Build an ad-hoc campaign analysis framework focusing on main KPI's to drive actionable insights and recommendations to improve their performance
Develop customers through propensity models and provide the cross/up-sell offers targeted to each customer
Work with the current teams to define contact strategy optimisation models to increase open rates and customer's activity while reducing the volume of un-subscribers
Analyse in-cancellation comms to prevent potential abandonment
Experience in CRM platforms such as salesforce, Unica and silverpop
Strong Excel and SQL skills, proficiency of one or more statistical tools like R or Python
Ability to understand customer and commercial data and communicate it in a concise and relevant way to stakeholders
Working knowledge of building simple statistical models
Minimum of a Bachelor’s degree in Statistics, Mathematics, Economics, Data Science or similar and 3+ years working in a data and analytics role
Excellent verbal and written communication skills to effectively interact and build rapport
Strong time management skills with an ability to handle and prioritise multiple requests
Good presentation skills – ability to write and present clear and concise analysis using Powerpoint, Tableau or similar
Good knowledge of CRM, data-led marketing and advertising. Experience with on-line marketing/advertising
Able to work with minimal instruction and oversight, conduct multiple tasks and projects simultaneously

Crm Analyst Resume Examples & Samples

Minimum of 6 years related work experience in sales or sales support role in CRM Tool or SFDC or a relevant combination of education and experience
Prior experience working in a Sales Operations environment is required. (3-4 years)
Salesforce.com or other CRM admin and configuration experience (2 – 3 years)

Junior CRM Analyst Resume Examples & Samples

Ongoing reporting on main KPIs
Support and administration of company CRM tool for country teams
Training sales force teams on existing reporting & tools
Execution of sales incentive plan (input collection from countries & calculation & payout)
Extracting & validating data from SQL database & Business Object on request
Loading new activity & sales force structure plans into central systems
Supporting country teams in activity planning for upcoming cycles
Backup support for Commercial Excellence Manager
Ad-hoc analysis on sales force activity & market sales data
University degree in computer/ electrical engineering, computer science, physics or mathematics. Alternatively degree in another relevant field (business administration/economy) supported by proven record of strong technical skills
Advanced Excel skills (including VBA) or basic Excel skills with other solid programming skills
Experience of working with large datasets and SQL databases
2-3 years of experience in Business Controller/Business Analyst/CRM Analyst/BI Specialist/Data Analyst or a similar role
Excellent English skills in all aspects
Strong presentation and communication skills
Good organization skills with shifting priorities
Hands-on experience with Tableau, Qlikview or any other BI tool is a merit

Crm Analyst Resume Examples & Samples

Create and maintain a database of prospect information in CRM based on defined business verticals
The successful candidate will have at least 1-2 years related experience
A post-secondary diploma would be considered an asset
Must be detail-oriented; possesses outstanding verbal and written communication skills
Strong technical and computer skills, including intermediate - advanced knowledge of Microsoft Office products such as Outlook, Word, PowerPoint and Excel. Experience conducting research using MLS, MPAC, RealNet, and the Internet would be beneficial
Exceptional administrative skills; demonstrated ability to prioritize and handle multiple tasks in day-to-day work in an accurate manner
Experience in the Commercial or Residential real estate sector or a related industry is considered an asset
Strong planning and organizational skills; is highly effective at prioritizing tasks and seeing things through to completion
Demonstrated professional and courteous interpersonal skills (telephone and in-person)
Is discreet; understands when confidentiality is required
Demonstrated ability to work under pressure to deadlines
High level of energy and initiative
A quick learner – is able to learn about the company (people and departments) quickly and accurately
Skilled at applying past learnings and knowledge to new situations
Works well independently as well as part of a team
Is able to work with minimal supervision

Senior CRM Analyst Resume Examples & Samples

Conduct Analyses to determine historical trends, glean forward-looking insights and provide recommendations to achieve sales goals. Identify opportunities for updates to the CRM tool, and work with the Senior Consultant for HMHS (IT), COE (Center of Excellence), and Salesforce community of practice to drive critical and complex changes to the tool
Ensure Sales staff receive required onboarding and training on the CRM system as well as ongoing user support. Maintain up-to-date knowledge of modifications to the CRM tool and new capabilities in order to educate Sales teams and drive a more tailored effective experience with the CRM tool for Sales management. Maintain CRM tool training materials and conduct training sessions as needed on new capabilities or refreshers as needed
Support strategic initiatives, small to large/complex projects and ad-hoc enhancements to improve the CRM tool and processes. Support various partners within the Organization(including UCCI (dental ins. provider), HMIG (HM Insurance Group), Senior Markets, Compensation, Advanced Analytics, Finance with relevant sales data and reports collected within the CRM tool
Oversee the opportunity pipeline data for the commercial Sales team, working directly with senior management to improve and accelerate the sales process, drive best practices and increase user adoption. Collaborate with other Salesforce partners (marketing, product, underwriting, etc.) that support the sales processes within the CRM tool to share best practices. Develop reports and dashboards to support specified processes, goals and key business metrics. Research and stay up to speed on industry trends within the Salesforce/CRM tool space
1 - 3 years of Reporting experience
3 - 5 years of Communications experience
5 - 7 years of experience working in the Health Care Industry
5 - 7 years of Project Management experience
1 - 3 years of experience in Training and Development
3 - 5 years of Sales Support experience
Collaborative Problem Solving

Crm Analyst Resume Examples & Samples

Collect, Log and Publish Service Timesheet Report
Design, develop and generate reports and dashboard as required by business users
Provides post go live support like database maintenance and other operational/ administrative activities
Document Business Process and Work instruction
Communicate to user groups and provide training where appropriate,
Develop and maintain a productive working relationship with stakeholders and support groups
Performs other tasks that maybe required to support business operations
Preferred degree level education in engineering or Computer Science/Information Technology
Proficiency with Microsoft Office Suite ( Advanced Excel, Visio, Word, Power point , Access)
Experience with SQL or relation database
Familiar or hands on experience in any CRM application
Above Average English communication skills
Demonstrate professionalism and integrity with limited supervision

Crm Analyst Resume Examples & Samples

Contribute to the functional design and configuration of the CRM solution including campaigns preparation and further evaluation,
Be responsible for ad-hoc analysis, preparing customer’s segmentation and identifying customer’s profiles,
Contribute to adjust x-sell/up-sell offers to customer’s profiles,
Seek for constant improvement in CRM decision tools, practices and solutions
Deliver a range of complex solutions, working with marketing team members across the group to agreed standards and timescales
Provide advice on how to optimise dedicated business area
Provide analytical insight by examining the best ways to utilise data through technical solutions that can impact business strategy and add value
Being the data champion, you will have a clear understanding of our customer databases, data processes and their implications on campaign analysis and reporting activities
You will support the wider marketing team on end-to-end campaign management; including multi-channel planning, execution, reporting and providing recommendations
Delivering ad-hoc insights to support strategic marketing planning
You must be able to prioritise work requests and deliver them in a timely manner
Report insights back to the Sales& Marketing Director in regards to campaign analysis - providing recommendations on future campaigns

Crm Analyst Resume Examples & Samples

Participate in the definition and delivery of new and updated capabilities within Marketing and CRM systems in collaboration with IT colleagues and business users
Support development and testing activities through procurement and creation of detailed requirements and test plans, including researching test data needs through analysis of standards, implementation guides, and requirements/design documentation as well as collaboration with other domain experts; and the integrating them with the project schedule
Monitor system health, performance and availability SLA’s with the business
Identify high priority customer issues and escalate to appropriate team members, including management
Investigate, test and develop solutions and workarounds to resolve client issues/requests
Communicate the status of issues to clients and to the CRM/Marketing team
Provide end user support for support systems
Manage user set up and security
Review and audit of daily data imports and export for errors and correct where necessary
Assist in auditing of system data to ensure accuracy
Perform and monitor regular data cleansing and hygiene processes and activities
Prepare and deliver CRM Data Hygiene Monthly Status Report
Capable of prioritizing tasks according to assigned risk, demonstrating ability to manage multiple priorities
Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics
Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings
Written Communication - Writes clearly and informatively; Presents numerical data effectively; Able to read and interpret written information
Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments
Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality
Ability to work independently, as well as contributing as an effective team member
Excellent organizational, writing, interpersonal and communication skills, attention to detail, and ability to multi-task and meet deadlines
3 or more years' experience with packaged Marketing or CRM applications
This may suit a candidate with a business background who now works in a computing role. Or, alternatively, this may suit a candidate with a computing background who now works in a business role and seeks to move back into computing
Marketing & CRM systems
Knowledge of SQL databases, concepts, queries and views
MS Access, Excel, Word and Powerpoint

MS Dynamics CRM Analyst / Developer Resume Examples & Samples

Perform complete review of initial user stories, by decomposing epics into stakeholder needs, business requirements, business rules, requirements visualizations and user story elaborations
Conduct backlog grooming sessions with the VA team to properly understand and elaborate business Agile requirements
Organize and conduct requirements gathering sessions
Identify and document possible pain points, functionality/platform gaps and opportunities for system enhancements for inclusion in the backlog
Facilitate any stakeholder briefings, meetings and/or elicitation sessions
Execute requirements reviews with stakeholders and record results of reviews using Rational
Complete a Requirements Package that includes all epics, stakeholder needs, visualizations, user stories, and other sources of requirements information for functional and non-functional requirements
Input and maintain all requirements data in Rational. Ensure all requirements data is under change control
Bachelor’s Degree in Computer Science, Electronics Engineering, other Engineering, or equivalent (8 additional years of experience may be substituted for education)
5 years of experience and knowledge to perform requirements elaboration, design, code, test, debug and document MS Dynamics CRM software in an Agile environment
Experience eliciting requirements and facilitating requirements gathering sessions with multiple stakeholders
Experience with backlog management and sprint management leveraging tools, including the Rational Team Center, Microsoft Team Foundation Server (TFS) or JIRA
Must be US Citizen and able to obtain a Public Trust (High-Risk) clearance
Outstanding command of English language
MS Dynamics Developer certification preferred
Rational Team Center experience preferred
Experience with one or more agile methodologies, including Scrum, Kanban, SAFe, and eXtreme programming
Experience supporting Department of Veterans Affairs preferred
Active Public Trust security clearance

100

Senior IT CRM Analyst Resume Examples & Samples

Drive business centric collaboration with stakeholders, business users, and technical solution providers to understand business needs
Drive solution identification and assessment, advocating for the business needs to ensure solutions achieve desired business results
3+ years of experience is needed for a successful candidate

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