CRM Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the crm job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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L Klein

Lysanne

Klein

63775 Bins Harbors

Dallas

+1 (555) 184 5405

63775 Bins Harbors

Dallas

Phone

p +1 (555) 184 5405

Experience Experience

Houston, TX

CRM Data Analyst

Houston, TX

Friesen, Runte and O'Reilly

Houston, TX

CRM Data Analyst

Analyze campaign performance and develop standard reports to share with cross-functional teams
SQL/SOQL query development and management for data isolation and analysis
Support strategic campaign planning activities including acquisition and redemption forecasting; develop campaign performance reporting and analysis
Create and manage reports and dashboards for the business
Work with a variety of SaaS Applications that make up our sales & marketing ecosystem, including Salesforce.com
Perform Target selection & optimization of marketing activities based on customer profiling and segmentation (campaign & CLC programs (via call, mail, print ...)
Auditing/Identification and optimization of campaign strategies and other factors impacting program performance. Identification of trends, issues, gaps and performance improvement opportunities across all CRM programs on a continuous basis

Boston, MA

CRM Program Manager

Boston, MA

Hahn LLC

Boston, MA

CRM Program Manager

Manages high performing technical team to execute business priorities on a Sales and Service solution (CRM) on the Dynamics 365 platform
Establish world-class workflows and continuously test and measure improvements
Work with IT Global Infrastructure team to develop methods to partner and execute initiatives
Oversee multiple projects concurrently and provide regular updates on them to business owners, management and CRM team
Analyse historical revenue performance and forecast future email and push program performance
Understand data and turn customer insights into actions to optimize campaign performance; create recommendations
Establish reporting infrastructure, track and analyze performance, and communicate results

present

Boston, MA

CRM Campaign Manager

Boston, MA

Grimes and Sons

present

Boston, MA

CRM Campaign Manager

present

Demonstrated expertise in core competencies of data modeling, ETL, and SQL
Knowledge of how business processes relate to the data
Proficient in data management principles and concepts like ETL, ELT, OLTP, DW
Utilization of Netezza or similar high-performance applications
Work as the expert within Vail Resorts to implement all multichannel marketing campaigns (email, DM, mobile), including pass sales, resort, hospitality, retail and reservation, and automated confirmations to drive sales, cross-sell, and up-sell
Campaign Management
Lead the database marketing and campaign management efforts for the season pass, mountain, hospitality, real estate, and digital brands of Vail Resorts

Education Education

Bachelor’s Degree in Computer Science

University of Memphis

Bachelor’s Degree in Computer Science

Skills Skills

Highly comfortable analyzing data
Very strong analytical mindset, with attention to detail
Strong presentation and communication skills, with an ability to simplify complex issues through explanation
Be the CRM Data expert, responsible for Data Governance and Data quality
Ability to effectively present information in one-on-one and small group situations, to customers, clients and other employees in the organization
Digital Business Knowledge and understanding of typical digital KPIs and data constructs
Experience with modern dash-boarding and data discovery tools such as Tableau, Spotfire, Unica, SFMC and Microsoft (especially SSRS and Access) is
Pro-active, curious, eagerness to learn, good interpersonal skills
Strong program and project management skills
Ability to read and interpret documents such as procedure manuals, general business correspondence and/or journals or government regulations

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Director, Marketing Analytics Crm Resume Examples & Samples

8 years experience in a quantitative marketing arena
Proven thought leader in DBM and CRM solutions
Excellent written and oral presentation skills; experienced team player
Strong problem solving; takes initiative
Experience with digital media analytics (i.e. Email, web, mobile)
Experience with DM analytics
Agency or consulting experience a plus
Graduate degree in Statistics, Quant MBA or related quantitative field
SAS, SQL (recommended)

Senior Consultant, Crm & Digital Analytics Resume Examples & Samples

5+ years Intensive client side or agency analytical and quantitative modeling
Passion for data-driven marketing, business intelligence and demand generation activities in the B-to-B channels
Experience in the analysis of large data sets to find useful relationships (data mining)
Understand the interplay between online/social media and traditional media
Strong knowledge in analytics techniques
Marketing analytics - comfortable with large sets of CRM data, be it from Salesforce, Siebel, and other marketing automation tools
Mastery of major statistical processes and tests (ANOVA, Multivariate Regression, Clustering methods for segmentation, Factor analysis, Time series analysis
Knowledge of ad serving platforms (e.g., DART, X+1, Vindico), Web site analytics software (e.g., WebTrends, Omniture, Visual Sciences), paid search engine marketing data sources (e.g., Google, Overture/Yahoo, DART Search, Efficient Frontier) a plus
Industry experience in one or more of the following: retail, consumer manufactured goods, financial services, media/advertising and marketing services
Has led and intimately worked on projects such as customer segmentation, marketing mix modelling, touchpoint optimization, and price optimization

Cct-crm Program Manager Resume Examples & Samples

Partner heavily with business and technology partners, at all levels
Leads a large complex technology program containing multiple, interrelated projects targeting at achieving a variety of business goals
Leads the projects from initiation through implementation including phases such as planning, analysis, design development and implementation
Establishes project requirements, priorities, and deadlines
Ensures project is completed in accordance with all Risk, Architecture and other relevant firm wide guidelines
Coordinates resources (staff, equipment, vendors and consultants) across one or more projects
Manages budget, monitors program progress and adjusts resources and priorities accordingly
Provides program status and represents the program in various forums and meetings
Has responsibility in cross-integration of all of Financial Crimes technology program. This includes identifying and managing dependencies across these programs as well as coordinating FC technology status reporting, internal audit, and other organization-level activities
Helps in coaching and mentoring less experienced team members
Role may include people management responsibilities
10 years of experience in IT program and project management

CRM System Analyst Resume Examples & Samples

Strong knowledge of MS CRM and administration of environment, large implementations, experienced development and knowledge of configuration capabilities
Good analytical and planning skills and strong problem resolution skills
Ability to communicate effectively across multiple levels and with personnel across various regions
Standard MS CRM 2011 functionality
Knowledge of Microsoft Dynamics CRM Customization features
XML or HTML or SQL tools background
Reporting tools - SSRS, Cognos, ab-initio
Demonstrated ability in developing requirements and Solution Designs
Evidence of creativity and problem investigation and resolutions
Leadership qualities
Organization skills

Customer Analytics COE Campaign & CRM Assistant VP Resume Examples & Samples

Project Management and Relationship Management
Becoming a point of contact for different business partners
Co-ordinating with the IT Team and the testing team
Creating leads forecasts and communicate risks and opportunities to business partners
Applying project management principles, theories and concepts
Develop Best Practices
Reviewing Criteria and tracking waterfalls to identify opportunities to increase lead volumes
Identifying opportunities to expand campaigns to new markets
Monitoring and promoting CRMS utilization
Training and coaching of junior team members
Ensure end-to-end campaign execution
Criteria Standardization: identify opportunities to standardize across markets and gain consensus among partners
Execution: campaign set up in the CRM system, list creation or rules creation and campaign fulfilment
Validation / Testing
Monitoring Results: design/develop waterfall reports, regular evaluation of CRM activity
Ensure Campaign Migration
Working in close partnership with various teams to ensure all campaigns are migrated to the new platform with accuracy (and within the given timelines)
Providing guidance and direction to the migration teams around campaigns, lists, campaign / contact history, fulfilment processes, and requirements
Ensuring all applicable Citigroup Information Security Policies and Procedures are adhered to by the team
5 years of experience in Campaign Management with 2 years of experience with marketing based CRM systems
Experience with gathering user requirements and translating them into technical specifications
Robust business knowledge of consumer banking including retail banking, wealth management, credit cards and/or insurance products
Established competency in SAS, SQL, UNIX and Java will be an added advantage
Excellent understanding of complex data structures
Ability to present opportunities and insights to both technical and non-technical audiences (verbal skills, presentation skills etc) is a must
Strong analytical aptitude and logical reasoning ability
High degree of maturity to help coach junior teammembers

CRM Senior Manager Resume Examples & Samples

Report budget and finances
Analyze each client's specific request and determine the underlying problem and recommend proper solutions
Identify strengths and issues; drive and develop better behavior to create strong consultants
Participate actively in the recruiting process for other consultants
Actively lead and participate in business development with prospective clients including solution definition, pre-sales, estimating, negotiating and project planning all to achieve revenue goals at the Senior Manager level
Present solutions and proposals to clients and prospects
Successfully manage alliance relationships
Responsible for key client relationships and growing those accounts within Customer Experience practice and cross selling to other areas within WMP
Assist in re-engineering business operations and system processes around Sales & Marketing, Customer Service, Customer Self-Service, and Partner Channel Management
Lead teams in performing configuration and customization of the Salesforce.com platform, including templates and best practices specific to Private Equity/Alternative Investment, Asset Management, and Banking
Must have 8+ years of experience working for a consulting firm or a professional services division of a software company in a business analyst/consulting manager role
Minimum 2-3 years of hands-on experience working on the Salesforce.com platform; experience with other CRM packages such Microsoft CRM, InterAction, SalesLogix and Pivotal preferred
Must have experience in leading business development with prospective clients including definition, pre-sales, estimating, negotiating and project planning
Must have experience in leading and delivering end to end solution including strategy, design, development, testing and training
Ability to work both independently and within a team environment backed up by strong communication skills

Head of CRM Risk Appetite Resume Examples & Samples

Development and implementation of a credit risk appetite framework in line with divisional and/or group requirements
Setting of credit risk appetite limits at Single Name, Industry, Product and Country level supported by fundamental credit analysis
Facilitation of ad-hoc and regular portfolio reviews in co-ordination with credit officers
Monitoring and management of portfolio limits and potential breaches
Contribution to the Group and/or legal entity ICAAPs
Facilitation of credit risk stress testing efforts between CRM and Credit Analytics
Deal with any more strategic portfolio questions originated by Senior Management

CRM & Loyalty Director Resume Examples & Samples

Manage the development and maintenance of the CRM database system to serve the growth and needs of the CRM function across all direct to consumer engagement points
Work with leadership, cross-functional and vendor partners to ensure systemic optimization for data hygiene, analytics, segmentation and customer insight and understanding
Maintain a deep knowledge of consumer product needs, traffic drivers and behaviors, including appropriate acquisition, retention, re-engagement, and win back initiatives. Be a source of knowledge around the consumer, drive learning and understanding across the organization – evangelize the “voice of the customer”
Design and develop innovative customer engagement loyalty program, align key stakeholders and oversee implementation globally. Evaluate drivers of loyalty across Fossil’s key customer segments, enhance existing segmentation strategies and recommend models to improve operational program metrics
Lead the development and management of targeted marketing programs based on fact-based insights that drive consumer engagement, increase frequency of visits, maximize conversion, and lift revenue per customer
Apply best practices in the area of customer segmentation and analytics in support of marketing strategy and program development and execution
Build and maintain productive and trusting relationships with business partners to ensure CRM is working collaboratively across the organization
Create and maintain appropriate CRM metrics, reports, and segmentation models
Support the creation of Fossil Group’s marketing CRM capabilities across a balance of hiring top industry talent and developing our existing team members
8-10+ years of CRM, Loyalty or related marketing field experience. Experience in retail, ecommerce is a preferred
Minimum of a Bachelor’s degree in Marketing or related field required. Master’s degree preferred
Report development and Business Intelligence application experience
Experience working with CRM systems, operations, and IT to deliver against objectives
Comprehensive understanding of marketing metrics, CRM and Loyalty
Experience working with large datasets including multi-channel, multi-brand, multi-product
Track record of success in providing analysis, strategic direction, and specific business recommendations to senior management on critical decisions
Proven success training and developing staff (direct reports), and success with “training” and “influencing” cross-functional/internal clients
Strong analytical, project management, storytelling and communications skills

Coordinator, CRM / Service Resume Examples & Samples

Develop CRM campaigns based on brand priorities and sales opportunities in a way to acquire and retain online/offline memberships
Implement a wide range of trigger campaigns with member database, and report the result in accordance with pre-aligned with KPIs
Work closely with eCommerce operation team for data extraction and campaign process setting while build strong cross functional alignment on campaigns with eCommerce Marketing team
Responsible for communication with CRM agency to analyse target consumers for effective CRM campaigns
Roll out email and SMS marketing activities to targeted members as scheduled in order to support online/offline stores
Support CRM operations at a store level in order to make sure membership program is well in present while coaching Retail field staffs on smooth implementation in field
Responsible for sales promotion member engaged to provide best support online/offline stores
Handle and maintain membership program tool kits such as In-store communication materials and promotional giveaway for Retail stores
Review and share CRM weekly and monthly report on a timely and accurate manner
Excellent command of Korean and English language
Excellent knowledge of MS-Office applications
High level of analytical skills International mindset
University degree or adequate education
At least 2-3 years of job experience in CRM field
Experience working in an international Company

Solution Architect CRM Resume Examples & Samples

Participate in defining for the CRM program the overarching architecture and technology stack, integration process, interfaces, scalability, etc
Ensure performance, reliability, security and scalability of the data and technical architecture
Analyze business requirements, define technical specifications and assess overall technical architecture impact
Manage infrastructure processes and requests supporting the overall CRM program
Propose innovative solutions based on business and strategic requirements
Participate and drive vendor selections, as appropriate for new technologies
Participate in cross-company initiatives on architecture and building strategy direction for cross-functional technologies
Experience with database technologies, managing large volumes and high-performance requirements – caching, message queuing and similar
Experience working with various interface technologies, and ability to design sequence diagrams to clarify dependencies
Understanding of ETL technologies and basic merits in building ETL processes
Deep understanding of physical hardware architecture, caching and network infrastructure
Solid hands-on experience of the traditional CRM ecosystem including data warehousing, analytics, campaign management / marketing automation, reporting/BI
Extensive experience with service oriented architecture design
Familiar with Java Application servers and deployments and experience with web services
Familiar with the security and legal requirement intrinsic to consumer data
Experience working closely with project managers, business analysts, QA groups, software developers, DBAs and fully understanding product lifecycles
Requisite Education and Experience / Minimum Qualifications
Bachelor Degree equivalent in Engineering, Computer Science or similar field of study; Master preferred
2-3 years experience as a Technical architect for B2C CRM Projects (with technologies such as Neolane, SAS, Oracle Siebel, Aprimo, Unica, etc.)
3+ years experience in IT positions, such as a Sr. Business Analyst or Technical Architect in IT consulting or industry (with an excellent track record)
Deep content knowledge and implementation experience with Enterprise Campaign Management/marketing automation preferred
Formal training or certification in data/technical architecture preferred
Knowledge and experience in enterprise software development / implementation life cycle
Strong customer focus and management of client expectations; ability to establish and maintain a high level of user trust and confidence in the group

Global CRM Experience Manager Resume Examples & Samples

Ensure CRM is integrated in everything we do, maximizing every opportunity to capture consumer data e.g. Football World Cup, product launch campaigns, brand campaigns etc
Ensure that data capture is included in all Brand Marketing activities (global and local) in the most effective way possible and that an on-going contact strategy is in place for consumers who register
Act as consumer champion in Brand Marketing to ensure that the consumer is at the heart of everything we do

CRM & Loyalty Manager Resume Examples & Samples

Ensure CRM is integrated in everything we do, maximizing every opportunity to capture consumer data e.g. Euro Football Championships, World Cup and local Brand Campaigns
Be the interface with the global CRM team to develop and execute a local engagement calendar that “connects consumers with their passion”
Work with the local sales channels (eCommerce, Retail and Wholesale) to execute best practice consumer centric campaigns in accordance with the cross-channel marketing governance rules
Work with local Category/Brand teams and key stakeholders to generate engaging content that keeps consumers coming back for more
Establish effective CRM processes that systemize 1-2-1 consumer engagement in a scalable model
Ensure the successful local implementation and management of the global Loyalty program, in close collaboration and support of the global team
Act as consumer champion in the German Market to ensure that the consumer is at the heart of everything we do
Be the expert on potential data sources so as to continuously add value to the quality of the adidas database and resulting consumer engagement

CRM LOD Op Risk & Control Consultant Resume Examples & Samples

Bachelor’s degree in Business, Economics, Finance, or Accounting, or an equivalent combination of education and work experience
7 years of work experience including audit, operations, process engineering or risk management
Strong knowledge of SOX and other industry-related regulatory requirements, and operational risk concepts
Professional communications and presentation skills
Demonstrated leadership or management skills
Solid knowledge of risk management principles and controls, broad-based business practices, and deep understanding of segment/function business processes, with the ability to assess levels of adherence/execution and identify risk/control improvement opportunities
MBA or advance degree
Consulting experience at a corporate level
Project management skills
Strong writing and verbal skills
Ability to work within a matrix organization

CRM Technical Lead Resume Examples & Samples

Participate in driving architecture & technical requirements of Customer Marketing solutions
Work with Integration Services, Data Architecture& eCommerce teams to ensure solid end to end customer solutions
Manage day to day relationship with 3rdparty vendors
Be the go to resource for all things customer within the IT organization
Help establish, build & manage Customer Marketing team
Provide day to day support of Customer Marketing solutions
BS/BA in an IT Related Field
8+ years of technical experience with at least 3 in a leadership position
Experience with ETL tools such as datastage,informatica, etc
Experience with OLTP & Analytics databases such as Oracle, Netezza, SQL Server, etc
Strong SQL expertise for data analysis &troubleshooting
Knowledge of integration technologies such as MQSeries, Tibco, SOA Fusion, etc
Experience with programming languages such as java,python, C++, etc (java preferred)
Experience working with 3rd parties integrating with APIs, data feeds, etc
Experience working in a matrixed environment
Expertise in delivery processes such as Agile &Waterfall
Knowledge of development lifecycle tools such as JIRA,QC, Fogbugs, etc

Senior Representative, Vacation CRM Resume Examples & Samples

Partners with UPRV Marketing manager and CRM Lifecyle Manager to plan, implement and manage the development and execution of all consumer direct mail, email and personalized web marketing campaigns to deliver against business goals set by Universal Parks & Resorts Vacations
Manage the implementation of transactional, promotional, informational, and dynamic content strategies that leverage customer lifecycle, maximize customer retention, win-back, cross-sell and up-sell programs
Develops and maintains strong partnerships with cross divisional stakeholders/partners to ensure business objectives are met by continuously enhancing and developing new UPRV CRM programs that drive new leads, retention, revisit and renewals that translate into increased vacation package revenue through series of communications that deliver personalized, relevant content
Assists in the creative development process in alignment with campaign objectives including but not limited to, development of project briefs, coordination of creative development, communication of creative concept with email designer, and securing all stakeholder feedback and approval
Become advocate and champion of UPRV business in all meetings and interactions while acting on behalf of UPRV
Utilize key success metrics and result analysis to assist in providing strategic recommendations for UPRV campaign enhancements and optimizations
Work with Analytics team to develop comprehensive UPRV CRM dashboard, testing strategies & reporting matrix
Track year over year campaign performance to identify changes in trends and recommend optimizations to further evolve UPRV CRM campaigns
Develop documentation for UPRV campaign process and integration with the UPRV Marketing Team & CRM marketing teams. Ensures adherence to plan
Proactively monitors competitive market information and performance of email campaigns to make effective strategic decisions and campaign adjustments
Partner with the Digital Analytics team to manage & maintain the UPRV e-mail database
Experience developing and analyzing reports to measure program success and formulating recommendations for improvement (3+ years)
Goal-oriented, self-motivated, creative, flexible and adaptable to new situations

Retail CRM Program Manager Resume Examples & Samples

Contribute and manage parts of the global direct to consumer calendar that leverages relevant brand priorities and commercial opportunities and reflects local events on store level
In-line with the global direct to consumer marketing calendar, identify campaign opportunities, develop single-channel/omni-channel marketing tools, cooperate with Marketing Service Providers (MSP), measure and implement improvements
Develop and implement strategies and programs to acquire, grow and retain consumer’s database
Evaluate the performance by defining standardized KPIs and develop standard and ad-hoc reports that can be used across markets
Brief Marketing Service Provider to create multiple-wave and automated trigger campaigns in Neolane campaign management tool
Build strong cross functional partnerships to align on campaigns to support the strategic goals. Regularly communicate campaign impact and recommendations to internal stakeholders and management
Act as the Global go-to person direct marketing programs , providing guidance, support and feedback on the day-to-day running of local initiatives and facilitate Global Brand approval of local Retail direct Marketing initiatives
Weekly, monthly and adhoc reporting on email performance metrics and analyze findings to identify opportunities to drive revenue
Excellent project management skills, organizational skills and the ability to effectively manage multiple projects at once
Strong interpersonal communication skills; ability to collaborate with cross functional teams in a fast paced agency environment
Other duties as requested by your manager
Essential Marketing and Communication background in Retail with demonstrated success in managing the execution of direct marketing campaigns required
Experience managing marketing calendars, promotion/pricing strategies and measure performance
Creative agency and operational vendor management experience
Experience with Neolane campaign management tool is a plus
Additional languages are an advantage
Minimum 3-5+ years marketing experience in Retail or Multi-channel player
Proven track record in CRM with an enthusiasm on direct marketing activations
Strategic, consensus-building and results-driven
Experience in digital/interactive marketing in an global operating organization, or at an agency
Ability to communicate clearly and present conceptual recommendations to tough audiences and win their buy in
Bachelor’s Degree in Marketing or related field required

Coordinator, CRM Operations Resume Examples & Samples

Program marketing and membership initiatives
Program services, including servicing plans, Cast awareness, program documentation, and reporting
Legal and regulatory compliance
Tracking and communicating when the documentation needs to be updated
Auditing Marketing Activities Helping to coordinate logistics for audit activities, e.g. dates, times, locations
Reviewing and synthesizing results of monthly Disney business unit self audits of face-to-face acquisition activities
Reviewing and synthesizing results of semi-annual mystery shop audits conducted by outside partner
Monitoring Marketing Activities Monitoring key operational reports and flagging potential issues for follow-up
Monitoring bank issuer’s Planned Outage Calendar and communicating outages to Disney business units
2+ years experience in an office setting, engaged in coordinational, operational and/or project management activities
Experience coordinating operational functions for a line of business, including
Partnering with internal and external partners
Creating and documenting processes
Developing and following project timelines
Self-motivated, accountable and highly organized
Ability to work independently, prioritize and juggle multiple deadlines and projects while keeping peers, partners and supervisor abreast of activities
Ability to thrive in fast-paced environment with complex projects and constantly shifting priorities
5+ years experience in an office setting, engaged in coordinational, operational and/or project management activities

Ipb-banking CRM System Analyst Resume Examples & Samples

Work with the technology team to setup strategy, architecture framework and operation plan to grow the CRM application
Responsible for tracking key milestones & adjusting project plans and/or resources to ensure roadmaps are adhered
Prepare and present execution progress to management, including coordinating of communication across stakeholders that impact the scope, budget, risk, and resources of the work effort being managed
Communicate effectively and consistently across business and technical teams
Perform application analysis, design, coding, testing and user training activities
Drive growth in the area of application usage and adopting new functions to support banking CRM activities
Manage day to day problem tickets, diagnosis and change release
Mentor, coach and grow a world-class application development team
Degree qualifications in Information Technology
Minimum 4 years of experience with SAS Enterprise Business Intelligence platform
Minimum 2 years of experience with SQL SSIS
Minimum years of experience as a business anlayst and/or systems analyst
Knowledge on banking products such as Mutual Funds, Fixed Income Securities and Insurance will be a strong plus
Candidate with more than 10 years direct experience will be considered for more senior role
Strong in SAS programming, database design, query performance optimization and usage of SQL SSIS
Proficient in usage of Microsoft Access and Excel
Working knowledge of requirements gathering, system analysis and design techniques
Familiar with advanced testing technques to verify completeness and accuracy of data during processing
Meticulous in work and good and follow up skills
Able to work independently and perform in a high-energy fast paced environment with tight deadlines
Strong team contributor with excellent verbal and written communication skills
Good critical-thinking & analytical skills
Good presentation skills to conduct training for end users
Able to manage a small team to support development and on-going BAU activities

CRM Lead Generation Manager Resume Examples & Samples

Develop and execute multi-touch demand generation campaigns that incorporate leads projection, nurturing tactics, conversion acceleration and ROI best practices
Responsible for all External Lead generation opportunities which includes: Database rental, Facebook / Twitter lead generation campaigns etc
Identify new opportunities and manage the portfolio of European service providers in the lead generation industry
Collaborate with the content manager to ensure the content is relevant for our target audience at any point of time
Work closely with the CRM Operations manager to ensure that the conversion of new leads meets the agreed KPI’s and that strong email programs are developed according to the nature of the leads and campaigns
Ability to work with executive management
High attention to detail
Improvement focused, able to challenge the norm
Commercial and financial awareness
Result-driven personality
Fluent English (+ ideally one other European language)
University Degree (e.g. in Marketing, Sociology, Economics)
2-4 years of digital marketing and CRM experience (agency or client)
2-4 years of experience in an international/multilingual Direct to Consumer environment (eCom/Retail)

CRM Operations Coordinator Resume Examples & Samples

Develop, implement and effectively track email marketing campaigns
Provide feedback to the CRM nurture manager on every success and failure of the emails and CRM programs
Execute and create the task descriptions on an on-going basis
Help create email-marketing campaigns & identify landing pages
Provide solutions to any operational roadblocks, and then executes those solutions
Participate in meetings and present results/recommendations
Manage the email marketing calendar and update the relevant stakeholders when changes occur
Assess the performance of email marketing campaigns through quantitative and qualitative metrics
Must have a positive attitude and be a team player
Strong IT skills across all applications
Excellent organisational and planning skills
Knowledge of Basic HTML & Photoshop
Ability to operate independently, assume responsibility for self-directed programs and align a mix of internet marketing programs to leverage opportunities and to drive results
1-2 years of digital marketing and CRM experience (agency or client)

Senior Specialist Retail CRM Resume Examples & Samples

Manage end-to-end CRM projects – from idea generation to business requirements, accompany development process, test and execute working with internal cross functional teams and external third parties
Support in the planning, reviewing and customizing the CRM application as needed to meet needs of the business
Coordination of the roll-out of prioritized CRM initiatives projects to business, training users on CRM applications, and providing ongoing support to CRM users
Leverage current and future technology solutions to enable a best-in-class CRM solution
Ability to deliver results in an environment that demands a consultative approach and solutions that span multiple environments and business areas
Become an expert on global and local CRM tools, CRM programs and CRM systems and share best practices to organization and derive new business requirements
Create direct to consumer programs to acquire, grow and retain consumer’s database
Bring direct to consumer communication best practices to the adidas with rigor around "testing, learning, and optimizing" before global roll-out
Establish/maintain campaign results report to track progress and impact of marketing initiatives over time against established benchmarks; implement closed-loop measures to track results to sales revenue
Essential Marketing and Communication off- and online background in Retail with demonstrated success in project management
Confidence in dealing with data and understanding of IT processes and change request management
Advanced user of MS Office
Fluent in English
Highly numerate with a strong capability to analyse data and produce actionable insights
Minimum 3+ years CRM experience in Retail
Proven track record in CRM with an enthusiasm on project management, processes coupled with creative sensitivity
Demonstrable knowledge and use of CRM Tools, in particular Campaign Management Tools such as Neolane
Strong Marketing Communication background in Retail
Proven digital communication skills

CRM Lead Generation Coordinator Resume Examples & Samples

Provide input and assistance with the creation of online prospect acquisition and retention plans designed to maximize lead generation
Analyse and report on campaign performance and user behaviour
Support the Lead Generation manager in maintaining the portfolio of external vendors up to date
Support the Lead Generation manager to create lead-nurturing program based on prospect profile
Brief campaign page to capture leads
Strong communication skills: written, oral and presentation
0-1 year of digital marketing and CRM experience (agency or client)
0-1 year of experience in an international/multilingual Direct to Consumer environment (eCom/Retail)
Fluency in English (written and verbal)

CRM CTI Expert Resume Examples & Samples

Work with Business Analysts to identify and prioritize requirements
Conduct internal client assessments which includes as-is, to-be, gap analysis phased technology plans, project plans and audit documentation ·
Be responsible for identifying gaps and issues, recommend areas of opportunity, determine potential timing and sequencing of improvement initiatives,
Own IT architecture for each customer contact hub as part of the wider Customer Contact Transformation solution
Work with external contact center vendors to
Demonstrable industry leading knowledge across the Contact Centre domain and leading-edge thinking in the arena of Omni-channel contact solutions. ·
Experience working in complex, enterprise, global Salesforce.com
Enterprise business solutioning experience for large corporations
Experience performing as technical architect for transformational programmes
Familiar with customer call centers and common call center technologies - OpenCTI, PBX, WFM, CRM, etc
Familiar with basic principles and advantages/disadvantages of options for remotely accessing applications - e.g. VPN tunnelling, virtualization, remote web access, etc
Familiar with authentication and single sign-on standards such as SAML and OAuth
Demonstrated ability to build and maintain working relationships with a diverse community of technology and business partners and effectively influence both technical and non-technical audiences ·
Demonstrated ability to build and maintain working relationships with executive leadership ·
Demonstrated ability to deliver and support large complex projects ·
Strong skills in analysis, creativity and innovation – able to conceive original and practical solutions to complex and business-critical problems

Associate Director, Lead CRM Technology Resume Examples & Samples

Provide technical leadership on strategic Capital Markets CRM platform
Continuously evaluate and drive measureable improvements to process, systems, tools, and related technologies
Lead, execute and facilitate through the full life cycle of CRM solution implementation
Proactively identify risks and defects, and create technical solution to continuous improvements
Coordinate testing with QA team and ensure quality deliverables
Focus on the purpose of the job and the desired outcome of the work
Responsibilities with highest time percentages should be listed first
Use clear and concise language that matches the type of role that can be readily understood by the employees – avoid acronyms
If describing generic responsibilities (i.e project work, analysis, developing business, operating plans) you may need to provide examples
Minimum 8 years experience design, provision, and implement enterprise level CRM solution in financial industry
Minimum 5 years Leadership experience working with business partners and IT leads to share best practice, define strategies, and develop implantation plans
Solid understanding of IT systems including system design, database and programming concepts
Strong interpersonal and communication skills for driving strategic initatives through large and diverse organizations
Good understand of business process and flows
Ability to work multiple projects and work streams at one time in a global environment . Must be able to deliver quality in an efficiently and timely manner
Flexibility and dedication
Bachelor’s or master’s degree in Computer Science, Information Technology, Business Management or a related field

Sportscraft CRM Campaign Manager Resume Examples & Samples

Management and optimisation of Sportscraft's email and direct mail campaigns from concept through to execution and evaluation
Responsible for ensuring that all customer communications meet brand guidelines, reflect brand identity and are consistent with other marketing channels
Manage stakeholders, both internal and external to the business to ensure campaigns are executed to brief and on time
Develop and execute email creative tests to improve template designs and performance
Assist with reporting and delivering analysis and insights on the email programs
Work with APG & Co's other brands to improve creative execution of their email campaigns where necessary
Keep up to date with all competitor activity and CRM best practice to ensure APG & Co's CRM activity is cutting edge
A minimum of 3 years' experience in email and direct marketing, ideally in a fashion or creative industry
Have a strong ability to brief requirements and judge good creative
Strong knowledge of email marketing best practices
Have excellent communication skills, along with strong organisation skills and attention to detail
Experience or an interest in fashion is essential
A proactive attitude and a desire to excel at everything you do

CRM / Email Manager Resume Examples & Samples

Work closely with marketing, design, editorial, and engineering teams to compile email product requirements
Recommend and implement email solutions with in-house content management systems to solve business needs across multiple site email program (e.g. Cheetah Mail)
Stay on top of email technology and customer acquisition techniques within the industry, including competitors, and use that information to help inform our roadmap
Help develop and implement Newsletter emails and CRM roadmap including writing requirements and user instructions to be used in agile development process
Prioritize development initiatives and manage the flow of in-bound product development requests across network
Collaborate with other product and marketing managers to ensure that development and strategy initiatives align
Test features to ensure business requirements and product specs are fulfilled
Troubleshoot with respect to email deployment issues and take full ownership of list management and deployment training
Drive product development on tight deadlines -- working closely with editorial, design, analytics, marketing, QA, and project management teams
Review metrics that inform the success of the product and reporting those metrics back to stakeholders
Strong communication skills, capacity and desire to keep relevant stakeholders well-informed at all times
Minimum of 2 years overall experience including CRM or marketing strategy; 1-2 years in email marketing
Proficiency in email marketing with demonstrable knowledge of best practices, understanding of trends related to privacy and regulatory environment, experience with common tools in the marketplace, etc
Experience with email management services (Cheetahmail, ExactTarget, etc.) and email HTML coding
Proficiency with web analytic tools including Omniture, marketing analytics/metrics, and standard marketing KPI’s with various online and offline channels
Experience in digital marketing for a digital media and entertainment company
Experience with analysis and interpretation of customer or campaign data
Project management and product development experience
Well-organized, creative, independent, self-motivated individual
Effective interpersonal skills and professional demeanor
Excellent problem solving skills and investigative abilities. Willingness to jump in and resolve challenges
Ability to work well in a rapidly changing environment
Ability to effectively prioritize and adjust to multiple demands
Proficient in Microsoft Office Tools and Keynote
Enthusiastic about Disney and committed to upholding the quality of the brand

Senior Manager Global CRM Resume Examples & Samples

Gathering and documenting loyalty specific business requirements and functional specifications for the global loyalty program across multiple different regions and markets
Developing the best consumer experience into the loyalty App and Content Hub
Sourcing and creating the rewards fulfilment delivery framework

Crm & Enterprise Solutions Consultant Resume Examples & Samples

Must be able to work independently and with groups to meet deadlines
Willingness to learn other software products and technologies
Positive, self-directed and self-motivated
Minimum 3 years consulting experience
Microsoft or SalesForce certification preferred
Strong Microsoft Dynamics CRM or SalesForce functional and technical expertise
Some programming experience, including .NET, and/or Scribe would be beneficial
MS SQL Server knowledge desired
Experience with installation of software including some hardware knowledge

CRM Campaign Analyst Resume Examples & Samples

Design and implement multi-channel marketing campaigns for execution through Teradata's campaign management platform (TRM)
Generate customer lists and deliver the leads to customer contact channels
Track campaigns and develop campaign performance and ROI analysis
Consult with analytics team to develop analytic tools and recommended selection criteria
Write custom SQL that takes marketing campaign definitions, rules and selection criteria and enables execution through TRM application
Bachelor’s Degree in Marketing or Business required
Master’s/Advanced Degree in Marketing or Business preferred
Deep understanding of relational database models
Ability to make written and verbal recommendations, in a way that demonstrates clarity and confidence
Ability to communicate technical requirements to non-technical business partners
Demonstrated strong quantitative skills - developing complex formulas and statements
Understanding of P&L and Financial KPIs (Key performance indicators)
Data manipulation skills working with flat files (csv, txt, delimited and fixed width)
Proficiency writing SQL queries and statements
3 or more years of experience working in the banking industry
Must have the ability to document codes
Strong knowledge of lead development; preferably in TRM/Aprimo

Senior Manager Customer Experience & Crm Solutions Resume Examples & Samples

Lead business design and delivery of IBCC and Divisional strategic programs that have a major Customer Experience and Desktop Solutions component. The incumbent accomplishes this by
Assuming a gate-keeping role for new initiatives impacting our Contact Centres
Acting as Subject Matter Expert on Customer Experience and Desktop Solutions
Participating in the development of business cases and evaluating the costs and benefits of specific projects
Ensuring strategies and initiatives consider customer and Contact Centres implications and needs
Support the governance and continuous improvement of IBCC Customer Experience and Desktop Solutions. The incumbent accomplishes this by
Defining the business vision / strategy, considering the evolving needs of our customers and contact centres
Defining business roadmaps / plans and leading their implementation
Leading the identification and documentation of contact centres business needs
Acting as liaison between IBCC and IT partners
Source of knowledge and insights into best practices and competitive environment on Contact Centre Trends / Business. The incumbent accomplished this by
Conducting continuous research on current and new technologies, processes and programs
Partnering with IT teams to research and evaluate new solutions
Review, prioritize and respond to enquiries / issues / requests for information from countries, IB partners and Contact Centres. The incumbent accomplishes this by
Ensuring issues impacting customers and Contact Centres are identified and solutions implemented by the appropriate departments
Escalating to Management with recommendations to address the situations
Providing ongoing advise and counsel to Contact Centres
Knowledge of Customer Service environment
Proven track record in managing small to medium size projects
Thorough knowledge of technologies supporting Contact Centres
Familiarity of the International Banking business and the status, capabilities and trends occurring within the contact centre industry
Proficient in MS Office, particularly spreadsheet and presentation tools (e.g. Excel, PowerPoint)

Crm Force.com Specialist Resume Examples & Samples

Configure Salesforce.com (declarative configuration)
Map, Transform, Migrate, and Integrate Data across systems
Develop Visualforce Pages and Apex Controllers, Classes, and Trigg
Salesforce.com declarative configuration, Apex custom code, Agile/Scrum methodologies, Linux shell interface
Salesforce.com Data Loader, Informatica, Talend, Scribe ETL, SQL Stored Procedure, Composite Data Virtualization

CRM Insights Manager Resume Examples & Samples

Develop and manage an ongoing segmentation strategy for CRM customers across channels
Collaborate with CRM managers to evolve how best to cluster and target customers and prospects
Contribute to Post Mortems for cross-functional CRM campaigns
Create and manage targeted lists of customers for relevant campaigns deployment
Design and Implement a data-life policy and purge plan based on evaluation and prioritization of new and existing metrics around customer efficiency and value
Advise on new business opportunities in regards to data, list merges or append services
Provide statistically-supported, actionable insights regarding customer messaging strategy to improve business decisions
Identify, develop and document optimization methodologies to improve campaign effectiveness and enrich the customer-journey
Contribute as the CRM stakeholder to strategic intelligence-initiatives that traverse business units (sales, brand, product, and technology teams) that address larger company goals
Collaborate with internal teams to identify failures in processes or customer funnels and implement frameworks in order to mitigate churn
B.A. in Statistics, Computer Science, Analysis or similar data science discipline
3 - 5 years of hands-on CRM experience preferably around analysis of customer datasets
Experience as a DBA or working directly with large data sets and warehouses preferred
Experience or knowledge of the gaming industry and its best practices
Ability and experience writing and executing SQL queries on large data sets
Understanding of customer engagement, online marketing metrics, and customer lifecycles
An Analytical mindset, with skills in diplomacy, problem-solving and consensus building

CRM Integration Manager Resume Examples & Samples

Organize, manage, and lead the NCSA CRM Integration team on a day to day basis
Work with the CRM Director on resource planning to handle total load for all content creation and configuration for CRM campaign needs
Design, implement, and evolve process flows for all campaign configuration for CRM NCSA integration team
Work in a client-service relationship with the CRM Strategic Managers on planning, estimating, implementing, and executing all CRM multi-channel campaigns
Lead the integration team members in how to code, load, segment, target, localize, and QA all targeted multi-channel campaigns for NCSA
Insure best practices are followed for all configured campaigns from a coding and application perspective, and that all campaigns are executed to the highest quality possible
Provide performance reporting of the individual campaigns as well as the operational efficiency of the team itself
Lead the requirements for the functional improvements to the toolset back to IT to continually improve the teams efficiency and capabilities
Develop and implement tracking tags for all campaigns to enable better individual and cross channel reporting, and insure it’s accuracy for quality of source data
Monitor relationships with outside agencies to develop and produce CRM content pieces
Create, modify, and update campaign images and assets on an ad hoc basis
5-7 years of experience working with enterprise toolset operations around web and email content
2+ years of management experience in a technology environment
College degree in CIS, CS, other online technology sciences, or comparable work experience
Expertise in processes and their application to technology tool usage around the management of a team
Demonstrable mastery of HTML5 and CSS, and their application to Email marketing
Strong understanding of web technologies in general, specifically HTML5, SQL, CSS, SOAP & REST API’s, etc
Understanding at least one web programming language and demonstrable competence in it
Competence in Adobe Suite, specifically Photoshop and its web applications
Strong understanding of technology and standard business software like Microsoft Office, outlook, etc
Must be detail oriented and obsessive about coding, tracking and execution of online technology
Interest in online technologies and their application to Digital Marketing
Strong English written and verbal communication skills required
Passion for gaming, technology, and internet culture a plus

L Oreal Paris, Director of Digital & Crm Resume Examples & Samples

Partner with IMC, Marketing, IT, and multiple agency partners to evolve L’Oreal Paris’s digital vision and ensure the platform supports all key business objectives
Lead the project management of digital creative development and production including the approval process and QA testing
Strong marketing brief and business requirement development
Must have experience in creative development
8 + years relevant industry experience (beauty experience not required)
Strong and proven interactive track record/performance

CRM Product Analyst Resume Examples & Samples

BA/BS, MBA desired
Operational experience in front or back office providing client service delivery
Agile and Project Management experience a plus
Continuous improvement experience including Lean and Six Sigma is desired
Experience with CS tools a plus

CRM Product Consultant Resume Examples & Samples

Strong analytical skills including ability to gather and analyze data and to communicate results to diverse audience groups
Salesforce.com and CRM experience is desired
Agile and Project Management experience preferred
Experience with CS tools is a plus

VP, Crm Lead Resume Examples & Samples

Provide project and program management leadership to key projects and in support of Global Client Intelligence goals
Proactively identify risks and business issues
Define key performance indicators for success and measure teams against goals
Help drive organizational discipline
Ensure accountability
Provide strong leadership/influence more broadly across the platform in terms of efficiency, culture, and disseminating RBC business objectives and RBC values
Leverage the value in unit, department, and enterprise wide teams to develop better solutions and achieve a cross enterprise mindset
Matrix manage across various lines of business, Technology and Operations
BA/BS Degree
8+ years global project management experience, including the deliver of CRM solutions in a Financial Services environment
Subject matter expertise and in-depth knowledge of enterprise CRM systems
Ability to work multiple initiatives and work streams at one time in a global environment
Bachelors Degree with an in depth understanding of Capital Markets
Proficient in Microsoft Office and Microsoft Project

CRM Insights Manager Resume Examples & Samples

Analysing and segment all AOL customer databases
Supporting marketing campaign testing and optimization with post-campaign analysis and insights
Driving usage/retention curves and customer LTVs by product and segment
Developing a deep understanding of the key customer value drivers and identifying the most valuable customers
Identifying and recommending new CRM opportunities based on customer usage analysis
Working closely with colleagues in the US data warehouse and customer insights teams to share learnings
Providing regular reporting, analysis and insights as agreed with stakeholders
Presenting key insights at weekly performance meetings
Customer insights experience, gained in an online business
Highly numerate individual with excellent data mining, analytical, modelling and statistics skills
Demonstrable experience in customer data analysis with a track record of identifying and delivering insights which enable data-driven decision making
Experience supporting customer segmentation, marketing campaign testing and optimisation
Competence in SQL
Ability to interrogate large databases efficiently
Ability to turn data into clear, concise and actionable insights and recommendations
Ability to work collaboratively with internal and external partners who may be less numerate
Enthusiastic, tenacious and proactive approach to problem solving
Commercially astute and results-driven
Experience in preparing reports and presentations for senior management and strong communication skills
BA or BSc degree or professional qualification or equivalent experience required

Crm Systems Manager Resume Examples & Samples

Work with departmental leaders to define needs and craft solutions in core CRM System applications
Coordinate CRM Systems use across all relevant departments at the Museum
Assist in developing and maintaining processes and procedures relating to the use of the CRM System, related applications and software, and data protocols
Work alongside the finance, development, membership, marketing departments and the Shops to configure and set up campaigns, memberships, appeals, and sources at the start of the fiscal year and throughout the year as needed
Lead training for departmental power users in all appropriate areas of CRM-System applications
Build detailed lists and extractions to contribute to research, strategic solicitation, fundraising and marketing efforts as required by all departments within the Museum
Develop and maintain reports including but not limited to, fundraising and other revenue sources, ticketing and attendance, campaign performance, constituent behaviors and activities
Implement detailed and accurate reporting for the senior level management, specific to the department needs and requests
Work to identify report requirements and ensure proper testing of data to ensure its accuracy before it is executed and/or presented
Manage the relationship with the various application support teams on behalf of the MUSEUM by addressing issues that require immediate resolution and being an advocate for adjustments to the software’s applications and policies when necessary
Work with APPLICATION users to maintain the integrity of the database by developing and implementing account clean up procedures
Assume other duties and responsibilities as required
7 – 10 years’ experience in a cultural institution or similar non-profit organization, with minimum 5 years focused on data management and systems
Experience with comprehensive CRM systems, with advanced skills in reporting and analysis, system integration and training
Knowledge and experience using Microsoft Office with advanced skills in Word and Excel, specifically in how it relates to CRM reporting and data imports and exports
Ability to translate complex technical concepts to non-technical users with strong collaboration and interpersonal skills
Ability to develop adequate technical specifications based on information gathered from database application end users
High level of organizational skills required to fulfill projects and meet deadlines
Ability to troubleshoot database problems
Must be able to pass pre-employment background-screening
The job’s minimum requirements include a bachelor’s degree, or foreign equivalent, in computer science, mathematics, statistics or relevant field of study

VP-crm Integration Resume Examples & Samples

Lead, execute and drive measurable improvements to process, systems, tools and related technologies
Define, scope, analyze and budget large scale initiatives
Facilitate and direct intra- and cross line of business process design
Influence cross discipline teams on new opportunities on managing client intelligence and lead change imitative for a sustainable shift in behaviours and mindsets
Identify continuous improvement opportunities and drive project progress and benefits
Minimum 8 to 10 years global project management experience, including the delivery of CRM solutions in a Financial Services environment
Strong analytical/critical thinking
Strong written and oral presentation skills including creative PowerPoint skills
Proactively identify operational risks/ control deficiencies in the business
Review and comply with Firm Policies applicable to your business activities
Escalate operational risk loss events, control deficiencies and risks that you identify to your line manager and the relevant risk and control functions promptly

CRM Graduate Resume Examples & Samples

Work with the CRM team to build promotional and transactional campaigns across the UK, Italian and Spanish markets
Source copy, prices and imagery from internal teams for regular updates to weekly/daily campaigns
Work with stakeholders to ensure that campaigns progress through the business in a timely manner
Execute thorough QA of all activity
Update status reports for the teaM,
Implement test and learn initiatives
Review the email metrics with the team and look for ways to improve future campaigns
Monitor emails to ensure they land on time and deliver on KPIs
Help research email best practice amongst all markets and communicate them to the team
Degree (2:1) in e-commerce / design or a marketing related subject
Understanding of online/digital marketing
Understanding of eCRM campaign development
Basic HTML (email) coding knowledge (desirable, not essential)
A passion for the web and the potential of e-commerce
Excellent time management
Good creative eye and attention to detail
Business, commercial and cultural awareness
Energetic, driven to succeed with a desire to learn
Proactive team player
Self-motivated, uses initiative and is a problem solve
Work to tight deadlines with a can do attitude
Willingness to go beyond the call of duty to get the job done
Sense of humour a must!

Representative, International Crm-bb & BC Resume Examples & Samples

Manage the content and offer strategies for International email streams to ensure brand consistency, accuracy, and offer availability. Serve as an additional point of contact for International IMC team
Develop and maintain partnerships with cross divisional stakeholders/partners to enable cross-departmental collaboration and alignment throughout campaign cycle
Participate in the creative development process by developing project briefs, coordination of creative development, documentation and communication of creative review feedback with email designer and securing all stakeholder feedback and approval
Partners with Manager – CRM Resorts and Manager – B2B CRM on implementation of tactics that leverage email marketing to drive lead generation and social engagement of email recipients
Manage email communication schedule to ensure timely execution of all UO & stakeholders program
Analyze campaign effectiveness and communicate business results. Proactively monitors competitive market, tracking competitors email campaigns. Stay current on email marketing best practices and present new ideas to the rest of the marketing team. Participate in maintaining the integrity of email deliverability through participation in QA testing and ensuring compliance at all times with CAN-SPAM regulations
Exceptional combination of creative and strategic thinking with hands-on execution
Superior communication and interpersonal skills; and proven ability to partner across an organization with a very strong deadline driven focus
3-5 years marketing experience in Travel & Hospitality preferred: Development of CRM marketing strategies involving email, lead generation, mobile, and social marketing
Direct Marketing experience with large scale complex programs. Ability to apply marketing automation, segmentation and sophisticated targeting strategies to CRM programs
Understanding of email marketing best practices and response optimization techniques. (3+ years)
Superior project management, trafficking, and organizational skills, with high attention to detail, proven ability to prioritize multiple projects in a fast-paced, deadline-driven environment
International marketing experience a plus
Experience with travel agent facing tactics a plus

Director, Ipm / crm Platform Resume Examples & Samples

Identify, assess and resolve business challenges using the full capabilities of the implemented SAP CRM/IPM Solutions. Provide solution expertise to drive the appropriate use of the technology solution and insure capabilities are effectively utilized and exploited using the CRM/IPM platform. Solution designs will be created such that they are easily supported, cost effective and improve overall efficiency
Collaborate with project teams to gather requirements and assist teams with translation of requirements into design. Enforce the use of SAP design and development guidelines for projects to ensure new solution designs comply with WB architecture and standards
Liaises with multiple support organizations where composite support is in place & acts as a point of escalation for high severity Major Incidents (MIRTs). Ensures that our targeted support model is achieved (LCL %). Reviews Service Provider Dashboards, & KPIs to ensure SLAs are met, RCAs are proper, & Corrective Actions are funded and implemented. Provides governance/approval of changes to production (Cookbooks, Change Requests, Charm Approvals). Supports contract renewal initiatives (such as GXS) and helps Technology Solutions move new applications into the support model. Ensures that the application is upgraded and maintained in compliance with our release strategy
Establish and/or maintain SAP best practices and procedures for development in the CRM/IPM footprint. This will include appropriate use of HANA Technologies as well as traditional development tools such as ABAP, Java, WebDynPro, etc. Review and approve changes to the practices and procedures when new technology is approved for introduction into the eco-system. Lead the advancement of new ideas, concepts, and standards that will directly benefit the WB eco-system and support the optimization of our total cost of ownership
Lead Community of Practice for CRM/IPM comprised of CRM’s, Business Users, Service Provider(s) and Key Stakeholders to ensure SAP standards are consistent and the CRM/IPM solutions are not only meeting the needs of the business, but that the solution is supportable and using optimized tools and full system capabilities. Mentor and coach members of the team to build well integrated and scalable designs that support the strategic direction of WB

Senior CRM Architect Resume Examples & Samples

Siebel 7+ experience in: Order Management, PRM, Trouble Tickets, Campaigns, Service Requests
Extensive experience in Siebel EAI - Integration Workflows, Web Services, Integration Objects
Functional analysis and design experience including business process and applications configuration design
Experience in ORACLE Database programming (PL/SQL)
Knowledge and Experience in Software Design Methodology (e.g. UML, prototyping)
Knowledge and Experience in SOA terms and principles
Knowledge and Experience in Siebel platform Administration tasks
At least 6 years experience in Siebel Platform related projects preferably in the Telecommunications Sector

Consumer Email Marketing & CRM Data Manager Resume Examples & Samples

Manage EMEA Consumer eMail Marketing (eDM) Program and the operational infrastructure to ensure its delivery
Manage Consumer Email Marketing calendar planning and execution for all EMEA HP Store and non-HP Store communications
EMEA Governance for EMEA eDM program – incl: HP Privacy and contact policy reinforcement
Manage content editorial process
Manage Content Planning/Roadmap w/ HP Stores, Marketing, Digital, Snapfish, others
Controller and reviewer of message design/production/ execution
Segmentation and testing programs execution
Brand eDM reviewer (on behalf of Digital Team)- all type of eDMs
Automated emails strategy ownership (SETI Tool)
Reporting and metrics management
Trainings and best practices sharing meetings organizer
Manage EMEA Consumer CRM Data Acquisition, Management & Usage
Manage Data Enrichment and Data Hygiene
Maintaining Data flow and operational infrastructure to ensure seamless interaction of databases
Customer Insights/Analytics – transform customer insights and analytics into actionable data, enabling richer, more targeted relationship-building.,
Segmentation: List Pull Approval and Segmentation Advisor for Trigger programs and Strategic initiatives to support optimisation of the eDM program
Product Registration Metrics: Work with the WW team to track and report out on registration/ customer acquisition, engagement /completion rates, response / feedback rates, availability, & satisfaction
Digital Marketing Communications experience
Marketing or Communications degree
CRM and Database management experience
Agency management experience
Change management skills
Self-starter with collaborative skills, plus good project management and organizational skills
Ability to work across many groups (region comms, agencies, procurement, management, geographical)
Results oriented with strong ability to drive to deadlines
Proven ability to work proactively & successfully from a remote location

Mit-crm Resume Examples & Samples

Familiar with software architecture design, and technical implementation based on J2EE, open source framework
At least 3 year experience in Java development
Rich knowledge of Billing and CRM and rich telecom project experience are preferred
Familiar with application and system software, such as Unix Shell, Database SQL, Application Server (WebLogic, WebSphere or Tomcat), Workflow Engine (JBoss BPM), Billing and CRM products
Good English communication is must

CRM Campaign Manager Resume Examples & Samples

Interacts frequently with Campaign Managers across the Humana Enterprise, Project Managers, IT partners, and LOB clients
Understands marketing and consumer performance metrics and translates those requirements into effective and efficient data processes and solutions
Enhances or builds new marketing capabilities to support analytical/data driven what-if scenario modeling
Works with key stakeholders across the Humana Enterprise to develop Consumer Data Analytics roadmap for current and future needs
Develops scalable data and analytical solutions that reduces manual time spent by end-users
Designs consumer centric data solutions hosted in Oracle and/or Netezza to support an integrated, cross-channel marketing architecture using IBM Campaign/Unica
Assists developers with difficult SQL code needed for views leveraged within the campaign tool as well as adhoc queries
Assists in designing automated reports using Cognos, Qlikview and other technologies
Maintains overall data completeness, accuracy, and consistency of information within the business process
Identifies data gaps and issues that could impact achievement of the Consumer Data Analytics objectives
Mentors others on established guidelines and best practices
Diagnoses and corrects system problems
Creates design and other system documentation in accordance with established processes and policies
B.S. degree in math, statistics, engineering or a related field and, preferably, a M.S. degree in applied sciences, statistics or engineering
An astute understanding of Consumer Markets
3-5 years’ experience designing data marts supporting campaign management solutions or equivalent experience leveraging campaign tools with supporting IT background
Demonstrated expertise in core competencies of data modeling, ETL, and SQL
Knowledge of how business processes relate to the data
Experience typing multiple, disparate data sources into a single, federated data model
Proficient in data management principles and concepts like ETL, ELT, OLTP, DW
The ability to work effectively within a cross-functional and/or matrix team
The ability to communicate in an effective and timely manner
The ability to ensure completeness, accuracy, and consistency of data
Hands-on experience with CRM tools such as IBM Campaign/Unica or Epiphany
Utilization of Netezza or similar high-performance applications
Experience with SAS and/or SPSS is a plus, and “Big Data” platforms and tools

Consumer Crm & Loyalty Program Manager Resume Examples & Samples

Management of all Consumer Loyalty Strategy as it pertains to analytics, insight and contact strategy
Campaign Planning. Building and managing detailed offline circulation and contacts to Dell Advantage members
Recommending new creative ways to reach Dell customers/prospects: either enhancing existing marcom or reducing costs without impacting performance
Vendor Management functions including providing detailed written specifications of work ordered, directing process improvement, prioritizing vendor resources, ensuring the accuracy and completeness of data used by Dell vendors, and exploring opportunities to use new or enhanced services provided by vendors
Creative reviews including briefing and providing feedback on CRM driven customer treatments
Preparing CRM materials for leadership presentations and collaborating with Go To Market leads for buying cycle planning

Small Business Crm & Loyalty Program Manager Resume Examples & Samples

Management of all Small Business Loyalty Strategy as it pertains to analytics, insight and contact strategy
Providing Dell’s Go To Market planning team with budget and planning recommendations including forecasting incremental sales, and sizing cost and opportunity impacts of increasing or decreasing planned spend
Shared responsibility for the selection and prioritization of ongoing development work performed on an externally hosted marketing database
Reviewing reporting on vehicle and business health and ensuring that ongoing campaigns are delivering results consistent with business objectives

Crm Product Manager Resume Examples & Samples

Lead global teams that provide sustenance development support(Level 3) for a complex system that is deployed globally
Monitor, review and fine tune Stability, performance & scalability aspects of the eco system
Design and implementation to the agreed schedule and in accordance with architectural, quality and process standards
Communication with various stakeholders that include business, adherence to SLAs while working on production issues
Mentor the junior team members and improve overall productivity of sustenance development teams
Work with other Developers, Architects, Development Managers, Systems Analysts to ensure timely delivery of a high quality overall solution that meets business requirements and enhances stability/performance/scalability of the application
Provide assistance with design prototyping and walk-throughs, as required
Ensure audit & quality standards maintained across all technical areas
Contribute to standards and processes to be followed during the Level 3 support and development lifecycle
Strong communication skills and leadership qualities

CRM Consulting Manager Resume Examples & Samples

Assist Area Sales manager in sales pitch and demonstration to clients
Involve in business Analysis, client consultation
Application implementation project management
Coach junior CRM consultants
Draft business process, Marketing Research, optimize business process
Conduct application seminar, application implementation and customer service

Crm Strategist Associate Resume Examples & Samples

Support the respective desk business strategy; working with end users to request and incorporate new functionality; address usability and configure the CRM tool accordingly
Ownership of the CRM and responsible for the system and the “go-to” expert for any questions on CRM functionality and reporting
Provide administrative CRM support including: manage dashboards, campaigns, approve onboarding/offboarding of users and monitor licensing
Provide regular weekly and monthly standard suite of reports and performance trends; usage metrics; and Provide ad-hoc reporting requests
Provide CRM training, produce training plans and conduct teach ins
Manage overall relationship with vendor (including any issue resolution/escalation)
Working with key stakeholders, customize CRM configuration where possible to assist different business requirements (collect requirements, conduct UAT testing and production rollout)
Work closely with development, QA, and support partners to ensure priorities are developed, tested and implemented to requirements; communicate progress and issues clearly back to stakeholders
Participate in UAT and coordinate end user UAT QA testing to ensure product changes
Institutional Equity Sales & Trading business leaders
Equity and FIC Client Analytics team
Client Sales Intelligence team
Experience working with/supporting CRM and related database systems
Solid Capital Markets experience focused on data management
Strong analytical skills with high attention to detail
LI-MM2

Software Engineering Intern Sugar Crm Team Resume Examples & Samples

ElasticSearch, MongoDB, Java
Be pursuing a Comp Science degree or equivalent experience
Have experience with Linux, preferably Amazon / Redhat Linux
Have web development skills (HTML/Javascript)
Has Relational Database Skills such as Mysql, Oracle
SVN or GIT
Have a diverse portfolio; bonus points to those who can point to public projects, preferably open source
Investigate and propose new technologies and emerging ideas
Ideally you will have an interest in digital media
Passion for the NYT

Crm & Data Analytics Manager Resume Examples & Samples

Develop consumer data insights and build actionable brand plans that drive business results
Oversee Customer Relationship Management (CRM) and data management for our portfolio of 28 brands across Australia and New Zealand
Define in collaboration with Marketing Directors and our systems the CRM strategy for all brands
Collaborate with business partners to leverage the organization’s database
Collaborate with brand teams to understand the respective calendar and business objectives, apply account data, and create actionable business plans
Blend brand marketing with direct marketing principles to deliver enhanced solutions and/or new recommendations to build the customer experience with line-of-sight to quantify and improve ROI
Facilitate the sharing of customer insights and the communication of plans / programs, gaining buy-in and approvals

Salesforce CRM Architect Resume Examples & Samples

Providing technical and functional analysis and design for Salesforce implementations and/or customizations including data migration, data quality, systems integration, and 3rd party applications
Executing capability roadmaps based on requirements of CRM stakeholders. For example, gathering and consolidating requirements from multiple business units to deliver a common competitive win/loss reporting function
Providing overall IT architectural guidance, based on enterprise standards and business unit project-specific needs, for CRM application and integration requests
Working with CRM vendors to recommend enhancements for inclusion in their product roadmaps
Reviewing and rationalizing vendor offerings and making recommendations for adoption at Caterpillar
Computer-related or Engineering-related four year College or University Degree
Eight to ten years of progressively responsible IT job-related experiences
Three years of Salesforce CRM technical/architecture experience
Functional knowledge of Sales, Service and Marketing processes
Knowledge of Object Oriented Analysis and Design, SOA, and Web services
Knowledge of the latest technology in programming languages, computing hardware & software and current development processes and tools; and
Strong business analysis and communications skills with multiple levels of business and IT management
5-10 years of overall experience with CRM systems configuration, development, or architecture
IT experience related to Java and/or APEX programming and design
Computer related, Business related, or Engineering related Masters degree; and
Knowledge and experience with one or more of the following business processes
Product/Service/Solution Introduction
Supply Chain
Product Support

Customer Insights Crm Internship Summer Resume Examples & Samples

Utilize efficient Excel techniques to create and maintain loyalty toolkits for 50+ stores
Support stores in creating data management processes and helping them adhere to them
Interview store representatives to understand their process intricacies to take them into account
Maintain high quality assurance standards to ensure the end product is of utmost quality and accuracy
Take the lead on creating efficiencies and process improvements: identify pain points and inefficiencies, come up with creative solutions to problems, test their feasibility and scalability, implement them and follow through on implementation support

Crm Analytics Manager Resume Examples & Samples

Analytics & reporting of customer data
Enthusiastic about analysis and able to enthuse people about the resulting discoveries
Numerically Adept
Logical thinker
Self-confident and Articulate

Representative, Resort CRM Resume Examples & Samples

Work with external & internal partners to implement transactional, promotional, informational, and dynamic content strategies that leverage customer lifecycle, maximize customer retention, win-back, cross-sell and up-sell programs
Ensure proper processes, scheduling, prioritization & communications are in place for stakeholders programs
Support the creative development process in alignment with campaign objectives including but not limited to, development of project briefs, coordination of creative development, communication of creative concept with email designer, and securing all stakeholder feedback and approval
Utilize key success metrics and result analysis to provide strategic recommendations for Resort campaign enhancements and optimization
Work with Analytics team to utilize Resort CRM dashboard, testing strategies & reporting matrix that accurately assesses delivery, profitability and performance of each email campaign on a daily, weekly and monthly basis
Experience with managing marketing agency relationships and defining agency scope of work, budget, and timelines
Excellent client service and problem solving skills, able to identify and anticipate both opportunities and problems and drive them to resolution
Or equivalent combination of education and experience

Platform & Crm Product Manager Resume Examples & Samples

3+ years of product management or product design experience
Excellent writing, analytical and organizational skills
Solid product management experience at a consumer-facing media or entertainment site – deep SEO, social and CRM experience is a huge plus
Proven track record of launching successful products that have built and engaged audiences at scale
Comprehensive experience with customer research and user experience best practices
Knowledge of current web, mobile, account and communication technologies, and familiarity with how the digital ecosystem is evolving
A strategic and analytical mindset that allows you to make data-driven decisions; prioritize projects, launches, and features; and balance immediate requirements with a long-term vision
Enthusiasm for every phase of product development – from strategy and conceptualization, to feature definition, working with a cross-functional project team, and launch
Experience with A/B testing, prototyping tools, Jira, Omniture and Google Analytics

Guest Loyalty & CRM Product Leader Resume Examples & Samples

Own the vision and roadmap for hospitality loyalty and guest relationship management (CRM) solutions
Active involvement in product planning process and ownership of roadmap
Partner with technology team to deliver profile, loyalty and CRM solutions
Participation in events like customer forums and trade shows as a presenter and Subject Matter Expert (SME)
SME on profile integration technologies, service oriented architecture, web services, OTA/HTNG formats and loyalty DB schemas
Solution Consultant engaging directly with hotel customers and prospects to prescribe loyalty and CRM solutions and advise on best practices
Manage relationships with CRM partners
Subject matter expertise (SME) on guest (customer) relationship management in hospitality including technology, analytics and marketing
Strong communication and presentation skills are needed with the ability to communicate technical concepts to non-technical audiences (sales, customers, executives) as well as translate customer and market data into technical requirements
Past software design and usability and/or product management experience required
Ability to juggle multiple priorities in a fast paced environment to deliver results
Hospitality experience preferred but not critical
Minimum 10 years of related experience

CRM Integration Specialist Resume Examples & Samples

Work with the CRM team members to code, load, segment, target, QA and localize all targeted email, in-game and web campaigns for NCSA
Insure best practices are followed for all configured campaigns from a coding and application perspective
Explore and analyze information sources from the internal database in order to better understand the behavior of our users
Develop and implement tracking tags for all campaigns to enable better individual reporting
Work with IT teams on operating and implementing all CRM tools
Create, modify, and update campaign assets on an ad hoc basis
Work closely with the CRM team to implement CRM marketing and loyalty strategies
Troubleshoot and fix all issues with campaigns and CRM toolsets as necessary to insure best delivery rates
Regular reporting on campaign feedback and KPIs
College degree in CIS, CS, other online technology sciences or comparable work experience
2+ years in Web or CRM configuration/production/implementation
Experience using Adobe Campaign (Neolane) or other enterprise CRM solutions, preferably in a B2C environment
Good understanding of HTML and CSS, and their application to Digital Marketing on the web, email, mobile and proprietary channels
Strong understanding of web technologies in general, specifically HTML5, JVS, SQL, SOAP & REST API’s, etc
Acquainted with Adobe Suite, specifically Photoshop, Dream Weaver and its web applications
Strong understanding of technology and standard business software like Microsoft Office, Outlook, etc
Must be detail oriented and obsessive about segmenting, executing and tracking multi-channel campaigns

Online Crm Technical Consultant Toronto, On Resume Examples & Samples

Computer Science degree or computer programming diploma
Take responsibility and ownership for the quality of all deliverables
Strong Organizational Skills
Scripting languages (e.g. Server Side JavaScript / Ampscript, JQuery, AJAX)
Strong SQL development and design skills
Knowledge of platforms an asset (e.g. Windows, Unix, mobile)
Web Analytics an asset
IT Standards
Application support experience 2+ years

GMA Systems Lead-crm Resume Examples & Samples

Define, harmonize, and manage medical processes and systems
Collaborate with GMA teams and Legal, Regulatory and Compliance partners to define system requirements
Review legacy systems (e.g. Grants, CRM, Content Management, Medical Information) and new systems (e.g. RnD Select) to define appropriate system solutions across Shire
Define implementation roadmaps including resource requirements
Manage systems harmonization, testing and implementation
Collaborate with Compliance/Legal and Global Medical Training to develop SOPs, procedures and training for use of systems and processes by Global Medical Affairs team members
Ensure appropriate documentation of system modifications and usage
Track utilization of systems and implement initiatives to improve quality and efficiency
Identify best practices and share them with Commercial Operations, as appropriate
Supervise activities of project teams and track resource allocation and budgets to ensure quality and timely delivery against commitments
Monitor project performance in terms of goals and delivery of services to internal and external customer
In collaboration with Head of GMA Systems and Operations, identify areas for team development
A relevant scientific Bachelor’s degree (BS or BA) is required,
An advanced medical, technical, or business degree (e.g. MBA, MD, PharmD, RN, Masters, PhD) is preferred
An understanding of IT and corporate IT strategy is preferred
>7 years of experience in the biopharmaceutical industry, preferably within a matrix structure is required
>3 years of experience developing content management, medical information and/or customer relationship management systems is required
Experience managing projects is required
Experience managing vendors is required
Experience managing people is preferred
Strong knowledge of customer relationship management systems or other digital and cloud-based platforms is preferred
Strong knowledge of medical affairs customer interaction and or content management best practices, legal and regulatory requirements, Codes of Practice, Standard Operating Practices and guidelines is required

Crm Business Readiness & Operations Consultant Resume Examples & Samples

Scope of support will span across all inbound and outbound Customer Care needs for Commercial and Medicare Service Operations as well as RightSource. This focus includes inbound contacts of all types, Grievance and Appeals (G&A), Billing and Enrollment (B&E), RightSource Specialty, and others. All lines of business and segments will be supported
Develop and execute readiness plans that meet the needs of the CRM project from implementation to run the business
Support Joint Application Design (JAD) sessions conducted by the Process Team by supporting business readiness needs associated with functional process designs and configuration
Demonstrate effective facilitation practices
Work in a virtual environment when needed, utilizing appropriate collaboration tools (e.g. Lync, email, WebEx, etc.)
Command an understanding of current state customer service and setup workflows and applications
Assist in review of workshop and working session outputs
Ability to lead designated business readiness activities in a complex, integrated enterprise wide CRM implementation
Advanced analytical and problem solving skills with ability to grasp complexities and relationship between issues
Excellent verbal and written communication skills with experience developing and executing operational implementation activities of a CRM and/or CCP2 (internal Humana) implementation: i.e. Testing, Risk/Impact Analysis, Post Production Validation, Business Continuity, Governance Structure Development, Pilot Design and Execution, Gamification and Incentive Programs. Must be able to get the message across to a variety of audiences
Skill in understanding and focusing on client's needs, establishing credibility and building relationships with internal stakeholders
Ability to demonstrate interpersonal skills and manage conflict
Previous knowledge of working in the CRM Platform
MS Office Project and/or Visio experience
Experience utilizing cost benefit analysis (CBA) tools and other Finance metrics
Six Sigma certification

Crm Director of Services Resume Examples & Samples

Drive detailed user story creation across all levels of the organization (both business users and technical teams)
Gather requirements and process flows, including documentation of all features with acceptance criteria
Be the Services process change agent by leading "Conference Room Pilot" sessions to guide and validate proposed solutions
Demonstrate a strong command of technical details and proposed solutions and be able to lead the translation into a functional spec with the technical development team
Articulate data requirements and data quality standards to data governance and process lead
Solve complex problems and develop innovative solutions related to the Salesforce CRM platform while leveraging OOTB solutions. Must be able to articulate pros/cons of customization when warranted
Bring your playbook of best practices and scalable solutions to the CRM program
Own the program delivery of the CRM Services by supporting all unit, function, and UAT testing as well as the creation of user training materials (as required)
Consult, document and maintain ongoing operational processes
Bachelor's Degree and relevant work experience
Mastery of the Salesforce.com Service Cloud, Case Management, Knowledge base, and User Communities platform stack in both B2B and B2C models
Experience leading a business process function and driving process analysis efforts
Experience with customer master data and product entitlements management
Experience working in complex, enterprise, global Salesforce.com implementations with multiple orgs
Experience with telephony deployment in a global CRM context
Delivered multiple Salesforce.com (or competive) implementations leveraging a large system integrator
At least 5 year experience in Salesforce.com platform or an equivalent service module deployment
At least 10 years experience in business process and/or requirements gathering
Strong communication and business relationship skills
Ability to perform efficiently within a high pressure, fast-paced environment

CRM Campaign Analyst Resume Examples & Samples

Assist in campaign planning by performing what-if scenarios aimed at quantifying campaign impacts; recommend strategic direction of campaigns based on stated campaign objectives
Manage financial forecasts for each confirmed campaign/segment combination by time and store channel
Establish a weekly forecasting process that ensures forecasts are up to date with any changes to existing campaigns
Monitor daily trends in campaign performance and proactively address underlying causes of trends; escalate major changes along with insights as to cause
Report on weekly performance against forecast and last year including campaign level insights relevant to the week
Own test and learn timeline; set up campaign tests to gain significant results; measure and recommend next steps; apply learnings to future campaigns
Including the design of projectable, statistically valid tests and campaigns
Hindsight each campaign with high level metrics, daily trends and ad hoc analyses related to specific campaign objectives
Analyze offer and segmentation strategy to identify growth opportunities
Apply findings in the planning of future programs
Lead the preparation of in-depth reviews of the CRM program
Provide a holistic view of the programs performance and its impact on the business and the client portfolio
Provide input into future campaigns based on insights learned through reporting and hindsight analyses
Identify reporting needs/updates and document detailed requirements; work with the IT organization or available software to build out new reports
Assist business partners by performing ad hoc analyses related to CRM related activity
Additional projects and responsibilities as assigned
Bachelor’s Degree in Statistics, Finance, Mathematics, quantitative sciences or related field
2+ years experience in campaign based forecasting, 2 + years experience in campaign test design and measurement, and/or 2+ years experience in marketing analytics; retail experience a plus
High degree of proficiency MS Office Suite, Outlook & Internet applications, specifically MS Excel (must be able to build complex financial models)
Proficient in Cognos or similar reporting software
SQL skills beneficial
Strong analytical, prioritizing, interpersonal, problem-solving, presentation, & planning skills
Ability to work with and influence peers and senior management
Ability to work in a fast-paced and deadline-oriented environment

CRM Resume Examples & Samples

To outsource and develop affluent market prospects through different channels
To proactively sell and cross-sell consumer banking products and services to targeted customer to meet their financial needs
To achieve the pre-set sales and service goal under increasing customer demand and keen market competition
To establish, maintain and manage good relationship with customers and deliver highest level of service
To strictly abide by the requirements of compliance and internal control on sales activities

Clienteling / CRM Systems Analyst Resume Examples & Samples

Responsible to provide CRM maintenance and support for a large Global Epicor CRM system
Previous IT operation experience in big box or specialty retail environment
3 + years of general retail experience
Must have basic Database Administration skills (SQL preferred)
Must have strong written skills, with the ability to convey clear and concise thoughts and ideas
Must have good interpersonal skills to deal with user community and vendors
Strong PC technical skills and abilities
Proficient in Microsoft Office (Word, Access, PowerPoint, Project, Vision, and Excel)
Minimal travel

Director of CRM / Retention Marketing Resume Examples & Samples

Assume responsibility for several retention marketing channels currently being managed by the VP, Marketing
Assume ownership of international retention marketing efforts currently being driven by the VP, Marketing
Partner with individual department leads to streamline processes, maintain efficiencies and think outside the box to delivery a “one of a kind” customer experience
Drive development of existing retention marketing channels, including some areas of traditional media and some online channels that require vendor relationships
Work across the REVOLVE organization, coordinating with technology, operations, customer service, product, graphics and merchandising teams
Own the analysis of key marketing channel metrics, managing these to meet corporate objectives and communicate results to the Marketing and Executive team
4+ years of marketing experience in consumer-facing online commerce
Experience working in e-commerce, fashion, marketing, business development or international business
Degree majoring in Marketing, Communications or similar field
Proficient with Microsoft Excel, exceptionally analytical, metrics driven
Proficient with Microsoft PowerPoint or similar programs and ability to present to a room
Strong negotiation, organizational, and facilitation skills
7+ years of marketing experience in consumer-facing online commerce

Solution Specialist CRM Resume Examples & Samples

The successful candidate must demonstrate a commitment to achieving overall revenue targets and solution positioning
The successful candidate must also engage with partners in the strategy, solution, proof and closing stages of a given sales cycle
Candidates with the ability to succeed in this role will display the following attributes
Understanding of Microsoft’s strategic direction
Ability to engage with a wide range of audiences from end user to senior management, and a thorough understanding of a CRM sales cycle

Director, Omnichannel Crm & Loyalty Resume Examples & Samples

Experience leading CRM and digital strategy in a complex multi-brand environment, understands that CRM is much more than just email, and wants to challenge themselves and their peers on a business model transformation
Be adventurous and willing to test new ideas and challenge senior leadership on pilots in CRM, loyalty, cross-brand marketing, and anonymous cookie-based targeted marketing programs in media
Have experience interfacing with IT and external back and front-end agencies and to creating roadmaps and governance models that lead to successful partnership with all stakeholders
Have an infectious positive personality that creates a culture of excitement around them
Sales + ROI: Lead Divisional CRM sales planning and make recommendations to drive maximum CRM sales opportunity – accelerates customer centric marketing strategies across digital channels leveraging customer data
Content: leverages data to influence brand content development strategies founded in data
Vendor Mgmt: Manages CRM vendor ecosystem as it consolidates at CMO level
Innovation: Project manages CRM and digital innovation pilots with brands/divisions
Mobile: Accelerates strategic use of mobile to fuel CRM sales strategies
CRM KPI Reporting: Partners with Data Science team to develop and communicate reporting on customer and loyalty behavioral KPI’s via direct and indirect measurement methodologies. Partners with divisions to develop transversal knowledge of customer roadmap and partners with internal/external analytics team to deliver insights
Leads further development of Loyalty Programs
Customer Experience: Embeds 1:1 CEM practices into CRM such as NPS, VOC, and survey work at a customer-record level
Budget & Spend Tracking: Manages L'Oreal USA CRM budget and communicates with divisions to align on spend and costs

Senior CRM / Loyalty Manager Resume Examples & Samples

Ensure that all campaigns are developed and deployed on time and with high quality (Q/A) and superior customer experience —many quick turn-around projects that require immediate problem solving and action. Handle quick turn-around projects with positive attitude
Work collaboratively with IT team to understand the customer platform, the data profiles, customer segments, and key technologies to drive best-in-class global customer engagement strategies in North America, EMEA, and APAC regions
Advanced knowledge in leveraging customer data, technology, and marketing strategy for campaign planning and execution
Skills in budget planning and financial forecasting relating to marketing strategies and programs
Demonstrated ability to interpret consumer trends and research to implement relevant and actionable marketing programs
High degree of initiative, personal responsibility and ownership
Strong leadership capabilities and strong communication skills to be able to articulate both strategic direction and tactical action steps
Ability to thrive in heavy work load environment
Flexibility and the ability to adapt to change
7-10 years experience in direct marketing and/or online marketing management
Experience in marketing automation tools such as Unica, e.Phipany, or SAS Marketing
Advanced knowledge of working with multi-dimensional, relational data warehouses
Knowledge of both business intelligence/analytics software for reporting and analysis leveraging SAS, SPSS, Cognos or Microstrategy
Experience in mentoring junior team members across technical and non-technical disciplines is desired

CRM Data Administrator Resume Examples & Samples

Develop a very close collaborative relationship with the Escalations team to identify systems affecting customers and agents
Continuous improvement of system process manuals for use by the internal and external customer services teams and training teams
Maintain house-keeping process for licence reviews
Customer incident management - liaise with service desk to report issues and instigate root cause analysis
Knowledge of cloud-based multi-channel telephone would be advantageous
Second-line technical knowledge of tablet, smartphones and websites
Good analytical skills and ability to make evidenced based decisions
Experience and understand the requirements in handling complex technical queries in a busy contact centre
Experience of collaborating with a Technology team for issue resolution
Recognition that operational roles of this nature involve some element of weekend oversight, plus unscheduled incident and crisis management

VP CRM Securitization Capital Resume Examples & Samples

Development, implementation, and maintenance of critical credit risk capital reports covering banking book securitization exposures in securities, loans and derivatives
Conduct CCAR RWA projections for credit capital of securitizations
Document capital and stress testing methodologies
Monitor credit risk capital data on a daily basis
Identify areas of weakness in the data stream and reporting process
Propose and implement solutions, including new reports, to improve data quality and reporting processes
Represent Credit Risk Capital at cross-functional working groups
Fluency with Microsoft Excel spreadsheets, Visual Basic and SQL database queries
Knowledge of securitization structures and structured products
Strong problem-solving abilities, excellent analytical skills, solid writing and oral presentation skills
Team player with strong interpersonal and communication skills
Experience specifically in Credit/Market Risk Reporting, Product Control with an emphasis of risk, or related risk control function in a global bank
Knowledge of financial markets and risk drivers especially those within securitized products, fixed income and loans
Knowledge of various securitization products and structures, capable of analyzing securitization deals by reading deal documentation; fluency in Intex system and data is a plus
Experience working with global teams across multiple divisions
Knowledge of federal banking regulations
Experience working with government regulators and internal and external auditors

CRM Data Analyst Resume Examples & Samples

Accompany Marketing & Sales, and Production teams so their strategy include effectively CRM Data
Project Management with Production teams in order to share needed data to establish Life Cycle Strategy
Ad Hoc analysis on Ubisoft Consumer Data Base to bring new approaches angles and sharpen promotional tactics
Be the CRM Data expert, responsible for Data Governance and Data quality
You will interact with a wide variety of teams (production, business, analytics, IT, external agencies) and will need to understand & adapt to their specific needs and communication styles
You will strive to spread best practices within the research team and train some coworkers on advanced statistical analysis and tools
KPIs set up and CRM campaign performance follow up
BS/BA required in Data Science, Mathematics / Statistics, Economics or related field. Master’s Degree preferred
2-3 years’ experience in a market research or data analysis position, ideally working on digital, technology, and/or entertainment products
Must be proficient in advanced statistical analysis & experienced in related tools (SPSS, R, …)
Must demonstrate interest in research methodology, study design and interpretation
Must be proficient with MS Office, advanced PowerPoint and Excel skills
Strong interest in video games industry and entertainment in general
Excellent critical thinking, questioning, and listening skills with superior attention to detail are necessary
Keen interest in analyzing consumers and market dynamics
Proficiency with data visualization (e.g. Tableau, Microstrategy) is a plus
Proficiency with data acquisition and processing (SQL, Hadoop) is a plus

CRM Operations Manager Resume Examples & Samples

Design, manage and monitor programs to improve CRM data, and other master data systems, integrity practices across Asia-Pacific
Work with the Asia-Pacific CRM leader and Asia-Pacific Communications team to develop and communicate GCRM upgrades, UAT scheduled programmes, CRM updates and outages
Manage the deployment of Global CRM upgrades and fiscal year end roll-over for Asia-Pacific
Work with the Asia-Pacific CRM Leader to manage and prioritize Region / Area and Service Line related enhancement requests
Assist the Asia-Pacific CRM leader in the development and roll out of CRM related initiatives, including; deliverables / resourcing / capacity / schedules /Communications
Develop custom CRM reporting solutions and processes using EY databases, reports and tools to support vision 2020 goals. EG: Sales and Pipeline metric, GPPM
Work with Tier 1, Asia-Pacific CRM operations (Tier 2), EAM (IT – Tier 3), and Global CRM teams to monitor and manage CRM system (and processes) and user issues so that down-time is kept to a minimum
Support CRM users/community by working with L&D, Regions / Area and service lines to develop training programs which best practice approach is followed
Work with the Service Line, Region and Market Segment Leadership and BD teams across Asia-Pacific to understand, define and drive improved business performance by leveraging high quality pipeline data and using the data to coach the business
Act as a key liaison for Asia-Pacific BD / CRM involvement with Program Mercury
Initiate, build and sustain relationships with key stakeholders
Build cross-geography relationships, where necessary, to leverage existing Global/Area best practices and initiatives
At least a Bachelor’s degree in IT specialization
Extensive knowledge of CRM systems, data structures, reporting and use
Strong IT/technical background, including knowledge of Relational databases, programming skills, eg. Crystal reports, Brio, SQL, MS Excel, HTML and javascript,
Extensive experience working between IT and business
Knowledge of EY’s BD function, go-to-market platforms, Markets Operations and BMC
Proven project management skills and supervisory skills
Ability to forge strong relationships with virtual teams
Strong executive and CRM community presence and able to deal comfortably with Area and Regional Leadership
Ability to work to aggressive deadlines, manage constraints and coordinate multiple complex projects and initiatives at one time
Excellent written English including ability to develop high-quality program materials/toolkits
Advanced analytical skills, both qualitative and quantitative
For internal staff application, please note that you must have been in your current role for at least 12 months

Cro Change, Crm Ib Mandatory, Progam Manager Resume Examples & Samples

Successful delivery of the evolving Change portfolio sponsored by the Risk Division
Shaping strategic approaches to delivering change programs
Supporting the Risk division by defining its 3-5 year Target Operating Model
Develop overall risk delivery stream with in front to back program
Manage off-shore BA and testing team
Attend weekly governance calls (design, working group, control etc.)
Allocate resources and oversee analysis tasks
Report status to various governance committees
Manage monthly budget submission
Resolve interdepartmental analysis issues
Provide design, documentation, change request sign-off
Senior stakeholders management
Manage project materials; look at project plans, risks, issues management tools
Provide guidance and recommendations when required
Propose new initiatives to enhance the effectiveness of the programme
Ensure deliverables meet required quality standards
Develop and maintain a Communications Plan
Produce progress and other management reports

International CRM Project & Operations Business Partner Resume Examples & Samples

Supports the implementation of CRM strategy by developing project plans in conjunction with relevant departments and ensuring the seamless implementation of CRM requests and on-going operations with respect to core CRM platforms and systems across the regions
Responsible for standardizing reporting, form report structure, cadence and recipients. Monitors the accuracy and efficient distribution of sales reports and other intelligence essential to the sales organization. Recommends revisions to existing reports, or assists in the development of new reporting tools as needed
Ensure operational recommendations are compliant and that any information maintains the appropriate level of integrity to comply with Local country laws and guidelines for data management
To monitor SOPs and SLA’s, this role will need to track key performance indicators (KPIs) for the departments, implement tools to track KPIs, and report performance
Partners with IS and relevant stakeholders to help prioritize CRM requests and development plans that facilitate clear communications and expectation across stakeholders
Manage CRM projects and ensure appropriate release management plan and roadmap in place
Liaises with vendors and IT Operations on implementation of system upgrades and the implementation of new functionality in accordance with business need
Direct and manage project management of on-going operational improvements and coordinate the development, testing and deployment of operational functionality enhancements
Prioritize operational projects and enhancements, cost-out development plans and produce roadmaps to ensure clear communication with stakeholders and expectation management
Ensure excellent provision of support through 1st line (Field Hub Help Desk), 2nd and 3rd line (CMSO) for the CRM applications in collaboration with IT Operations
Co-lead LOC bi-weekly operations calls with IT Operations to identify issues and resolution, and resolve open support tickets
In collaboration with IT Operations, manage CMSO demand management queue and direct appropriate usage of work request capacity
Collaborate with vendors on data issues and support local GCO Leads in issue resolution
Coordinate with Shire Global Training to facilitate CRM training as needed
Ensure appropriate provision of ongoing training to CRM users in collaboration with GCO Commercial Training
Significant experience in CRM with demonstrated ability to analyze, interpret and explain systems and approaches for customer data to enable business decisions
Demonstrable capability in planning, implementation and maintenance of Bio/Pharma CRM systems across multiple locations and business units. Breadth of knowledge of capabilities and advanced uses of CRM systems
In depth understanding of Sales and Marketing expectations and requirements, specifically around CRM management
Demonstrable capability in configuring and managing Pharma Sales and Marketing analytics and reporting systems and in supporting sales forces and marketing personnel in their use of these
Demonstrable capability in managing large scale, cross-functional projects, including Sales Force Automation, Customer Master, and Sales Information integration
Working knowledge of leveraging customer databases in support of marketing campaigns

Cib Sales Crm Associate Bangalore Resume Examples & Samples

8+ years of experience in information technology with an emphasis on application development, demonstrated experience with applications development throughout the entire development lifecycle
Ability to work on multiple projects and manage many priorities
Ability to absorb problems & present creative solutions within required timeframes
Experience in developing applications with Adobe Flex and Pure MVC actionscript framework
Experience in developing applications with HTML5
Experience in developing applications using Javascript Frameworks such as Sencha EXTJs, Angular JS, Backbone JS
Experience with MDM tools
Experience of data/information architecture would be an advantage
Knowledge of Financial services

Lead Integration Engineer CRM & Loyalty Resume Examples & Samples

Facilitate requirements analysis, design, and status meetings to ensure project team members are working towards the same goals
Hands-on participation and facilitation of the full software development life cycle for multiple, concurrent development projects, including primary responsibility for task assignment, definition and documentation
Define project scope, goals and deliverables that support business objectives
Estimate resource needs to achieve project goals
Support the project management team in the identification of project dependencies resource allocation issues
Manage the project scope and change control process, identifying potential risks and supporting the project management team with devising mitigation and contingency plans
Provide guidance on Performance Testing and tools and/or providing direction on scalable solutions with third parties
Coordinate with QA staff on testing and deploying applications
Bachelor's degree in Computer Science/Engineering or related field, with a minimum of 2 years of experience in Information Technology; OR In lieu of the Bachelor's degree, a minimum of 4 years of experience in Information Technology
Minimum of 1 year of experience in a similar loyalty platform / environment
Experience in secure file transmission protocols/tools
Experience in maintaining Linux/UNIX OS (Red Hat, Cent OS, Oracle Linux, Solaris)
Experience in Shell scripting
Working knowledge of Oracle/MySQL/MS-SQL schema administration
Working knowledge of PL/SQL development
Experience with First Data Systems
Experience with Alchemy software/systems
Experience in working in an Agile development environment
Advanced analytical, conceptual, and problem-solving abilities
Knowledge of Siebel CRM and/or Oracle Middleware would be considered an asset
Proven ability and initiative to learn and research new concepts, ideas, and technologies quickly
Ability to work in a team-oriented, collaborative environment
Good analytical skills and very good communication skills
Ability to work on own initiative and with flexibility in order to deliver on project requirements and deadlines

CRM Appraisal Coordinator, Citimortgage Resume Examples & Samples

Mortgage experience preferred
LPM/ACAPS/DRI experience preferred
Proficiency in MS Word/Excel/Outlook required
Accuracy & attention to detail
Good oral & written communication skills
High School Diploma/GED required

CRM Operation Specialist Resume Examples & Samples

Configure and integrate all types of CRM multi-channel campaigns within the various CRM Toolset
Analyze how information is transferred through different systems, in order to apply the learnings in the segmentation strategy
Have moderate to expert proficiency on integrating Realtime data feeds into CRM and web toolsets
Have moderate proficiency and experience working with REST APIs
Have advanced SQL knowledge for both queries and DB structure
Work with CRM integration specialists to define best practices and guidelines for campaign integrations
Manage and report on cross channels activity, improving constantly the segmentation
Develop campaign flows and content integrations necessary for campaigns and insure their proper integration
Work to define improvements in the necessary toolsets and their integration with the tech infrastructure for delivery to IT for implementation
Work locally with Dev Teams on content integration to insure quality execution for all dynamic content messaging across channels
Work with the Integration Manager on overall toolset definition, prioritization, and evolution as part of the overall operation of the CRM Technical toolset
College degree in CIS, CS, or other web technology based degrees
2+ years experience in web technology implementations
Experience and knowledge of Email best practices and design basics is required
Demonstrable expertise of HTML5, CSS, and legacy HTML versions used in Email, along with JVS, SQL, SOAP & REST API’s is required
A deep understanding and experience with API implementations and how data can be surfaced back through web layers is required
Understanding of web design best practices and UI principals required
Experience working with Adobe Campaign (Neolane) or other enterprise CRM solutions a plus
Must be detail oriented and obsessive about clean code practices and documentation
Strong written and verbal communication skills in English required, additional languages a plus as we are a multi-lingual company
Passion for gaming, technology and internet culture is a plus

CRM Resume Examples & Samples

University graduate with min. 4-5 years working experience
In-depth knowledge of the enlisted products and services and the related branch operations and procedures, system and technology
Goal oriented and able to work under pressure
Good service attitude and strong sales-driven
Comprehensive knowledge of compliance and security policies and procedures

Junior CRM Integration Specialist Resume Examples & Samples

Project management for creating all the workflows within Neolane, and some custom tools
Planning of the activity, and risk assessment (Bucarest resources and timing)
Overlook the integration of the trigger and make sure the right data are collected
Set up Neolane in order to deliver the lifecycles defined by CRM business team
Work with CRM business team to integrate in Neolane all the assets (text, images) that will be used for the campaigns
Weekly status update & monitoring of campaign performances and propose optimization / bug fixes
Report on campaign performances and propose optimization
Establish strong process with QC teams to guarantee the quality of the campaigns
Point of contact of IT for all the tool technical evolution
Ability to make recommendation regarding data structure
Search for best practices for operating Neolane
Ensure data are available in UAT and supervise all QC tests

Director, Global CRM Resume Examples & Samples

Collaborate with regions to create consumer calendars by region, affiliate and retailer
Reinforce CRM learnings and connections to sales via quarterly newsletters and metric scorecard
8+ years related experience required

Director, Marketing, Digital & CRM Resume Examples & Samples

10+ years of marketing experience, with hands on experience in digital marketing campaigns and direct marketing programs
Proven multi-channel marketing expertise – with a heavy emphasis on online and direct to consumer marketing
Solid experience on CRM (points/loyalty programs, membership programs) highly preferred
Proven experience developing value propositions for consumers – whether through product, marketing campaign or loyalty program development
Experience in effective consumer communication including creative strategy and messaging
Strong leadership, creativity & innovation, and priority-setting
Negotiation and partner management skills
Experience interfacing effectively with multiple levels of management, ranging from senior corporate executives to line managers
Experience creating concrete, actionable marketing plans for new programs based on consumer research and hypotheses, without historical results
Strong, cross-functional leadership skills, including experience managing complex projects and integrating new initiatives across an organization
Excellent written and oral communication skills and negotiation skills – particularly within large organizations
Self-motivated, results-driven with excellent attention to detail
Leadership and team management experience
Must be a strong team player

CRM Program Manager Resume Examples & Samples

Lead program work teams and partner with creative, database management, response channels, operations and outside vendors to bring programs to market and drive results
Manage program budgets, research initiatives, and process improvement
3 to 6 years experience in Direct Marketing/CRM including email programs
Demonstrated strong partnering skills with ability to influence projects
Demonstrated problem solving and decision making skills
Financial literacy and strong project/campaign management
Advance understanding of database marketing concepts

CRM Senior Manager Resume Examples & Samples

Overall KBI´s setting (Registered Users, Active Members, Log-Ins per unique User, Average Time spent on Site, Redemption Rate ,etc.)
Delivery of volume and profit according to Business Plan
Brand Equity as measured by Consumer Tracking Tools
Public and internal recognition and awards for programs
Project Management - clear history of activating complex interactive plans, creative development and production, with multiple stake-holders
Experience in managing multiple agencies or experience agency-side a must
Solid grasp of CRM/Precision Marketing/Database building, social media, search strategy, measurement and mobile - mandatory
Experience in loyalty programme KBI setting, reporting and garnering actionable insights
Experience in planning, deploying and measuring CRM campaigns
Experience in the development of creative briefs and content plans
Experience of managing a significant budget to deliver always-on content and rewards in line with the Brand activation calendar
Working knowledge of a CMS
Some technical background preferable
A good creative eye and can judge work on behalf of Brand team
Experience in content led strategies and plans a bonus

Senior Marketing Mgr, Global CRM Resume Examples & Samples

Lead a cross-functional team & agencies to develop strong lifecycle marketing strategy/roadmap
Has demonstrated ability to build and maintain strong cross-functional relationships, previous
Output focused, with aptitude to manage multiple projects simultaneously and drive towards

Mgr, CRM Measurement Analytics Resume Examples & Samples

Advanced experience with SQL
Experience working with email service providers (e.g., Exact Target, Responsys, etc.)
BI tool (Cognos, MicroStrategy, Business Objects) report creation

WX CRM Resume Examples & Samples

University graduate with minimum 2-3 years’ working experience in banking, sales and client service environment
Knowledge of banking products and services and related branch operations and procedures, system and technology
Good service attitude, strong sales-driven and persuasive
Good interpersonal, communication and telesales skills
Knowledge on compliance and security policies and procedures
Knowledge on financial market and economic trend

CRM / Loyalty Rewards Resume Examples & Samples

Acts as the most senior technical expert to analyze, consult, and recommend application software solutions based on the business needs. Translates business requirements and functional designs into technical designs. Reviews and consults with cross-functional peers and resolves complex design issues
Develops strategic technology roadmap and implementation plans for large CRM Marketing programs (i.e, Contact Center, Loyalty and Enterprise Customer hub)
Consults with senior business partners and other IT leadership staff to arrive at recommendations for technology decisions. This includes package selection, systems design and modifications. Initiates process improvements for existing systems and assists IT Strategy in creating and updating technology road maps
Designs, develops, implements, documents, and tests changes across multiple applications to ensure deliverables are high quality and meets user expectations. Initiates system and integration testing activities for highly complex development. Initiates design reviews for new applications. Establishes, reviews, and adheres to software development standards
Recommends and establishes new software development, testing and documentation standards. Monitors and ensures compliance of standards
Coaches and mentors other team members. Performs cross-training and facilitates information sharing among team members. Leads project teams that impact multiple businesses
Assists with resolution of unique or complex application issues as needed. Provides technical guidance to develop and execute plans to mitigate occurrence and reoccurrence of production issues. Contributes to the documentation of production support processes. Anticipates long term support issues and plans for corrective actions. Monitors and provides technical guidance to the support teams to ensure complex issues are resolved in a timely manner. Performs and reviews root cause analysis to identify permanent resolutions to software or business process issues
Solid understanding of Customer Relationship Management (CRM) market and / or Contact Center technologies – preferably Siebel CRM packaged software and Oracle Service Cloud
Experience developing strategic technology roadmap and implementation plans for large CRM Marketing programs (i.e, Contact Center, Loyalty and Enterprise Customer hub)
Expert knowledge in Siebel and OBIEE Applications
Knowledge of Oracle databases and Applications Servers such as iAS/Weblogic
In-depth experience with Installation/Upgrade/Migration/Patching with Siebel and OBIEE Applications
Knowledge of LDAP Authentication with Siebel and OBIEE Applications
Experience writing shell scripts, PERL scripts, SQL, PL/SQL and troubleshooting Siebel application and Oracle stored procedures in Unix/Linux environments
Extensive integration experience to build and support high volume batch and real time interfaces utilize SOA technologies including REST/JSON services, SOAP/XML services, and brokering
Other programming experience using Java, C++ or C#, etc in a high volume scalable application design is desired
Experience in working with other technology platform such as NoSQL, Exadata, JMS Queues / messaging, caching, grid, etc. is preferred
Knowledge of application modeling design methodologies and tooling such as UML, System Architect, and Visio
Knowledge of logical and physical database schema designs using tools such as entity relation diagraming
Experience in building resilient application solutions providing both local high availability and cross datacenter disaster recover capabilities
Knowledge of cloud deployment architectures and designs is desirable
Knowledge Big Data technologies such as Hadoop and batch/real-time map reduce languages
Knowledge of security platforms that provide authentication, authorization, and single-sign-on
Superior communication and interpersonal skills
Ability to influence others in a positive way and handles difficult situations professionally
Highly collaborative approach and proven success building cross functional relationships
Excellent technology and business skills, strong decision making ability
Strong proficiency in programming languages
Knowledge of project management framework and methodology

CRM Operations Manager Resume Examples & Samples

Communicate and champion Interaction CRM business benefits across EMEIA FSO
Work to embed clear and consistent CRM protocols and policies across the business
Ensure that the firm's QRM (Quality and Risk Management) policies and requirements are being effectively discharged across the business. Work with QRM network to maintain a strong culture of quality and risk management across CRM
Become a Mercury (SAP) Subject Matter Expert for the sales pipeline and CAR (Contacts, Activities and Relationships) work streams and actively support roll-out of SAP
Project manage system upgrades including scoping system requirements, managing end to end system testing process, defining and developing additional training for users and communications to the business including Business Continuity Planning
Maintain Tier 1 super user support network who are able to support local client facing teams by dealing with questions
Embed and apply data management processes driven by Area
Promote EMEIA CRM training sessions and review EMEIA FSO monthly user’s attendance to formulate an action plan
Produce sales pipeline reports that contribute towards visibility of Region growth and performance against revenue plan, thus enabling leadership to make informed interventions in the management of the business
Experience of operating and communicating at a senior level
Extensive business operations experience - experience of working in a professional services partnership would be advantageous
Excellent numerical, financial and data analysis skills
Experience of working with account teams to assist in the development of successful account strategies
Experience of working with Partners and Leadership teams to implement new structures and processes
Ability to thrive in and adapt to a fast changing, growing and high-activity environment
Robust and resilient disposition

Business Consultant IT BB CRM Resume Examples & Samples

Grow a robust functional expertise in the respective domain of B2B CRM and seek for peer-to-peer discussion with business counterparts to be able to strengthen business process knowledge
Be an application owner within GIT for single or set of applications, with end-to-end understanding of IT solution architecture, technologies and design
Apply your wide set of technology knowledge especially in the area of SAP to the existing solutions and create stable and sustainable applications
Ability to work in a fast-paced environment with different international cultures
Always open for new technologies and never stop training
Basic knowledge of respective business processes
Good / Advanced knowledge of respective IT systems and technologies (mainly SAP CRM, ECC)
Basic Knowledge in ABAP development for error analysis and solution design
Ability to travel, domestic or international, as required (<20 %)
Fluent English (verbal and written), German is a plus

CRM Systems Analyst Resume Examples & Samples

Significant participation in the development and deployment of specific initiatives/projects
These process simplifications will be delivered across the following commercial experience processes: Marketing, Sales, Installation & Services & Account Management that supports a business with a revenue of $10B across 20 P&L's and 30k users with the focus of this role being Installation & Service
Business System Analyst will be part of the Simplification team along with Solution Architect and Technical Architects
Responsible for the design of the simplification program across Installation & Service processes
Responsible for building design specifications to meet business requirements while driving cost efficiency in this solution delivery
Collaborate with business partners for benefit realization to evaluate user adoption of process improvement and best practices across the business units
Drive engagement with Solution Operations Lead to monitor daily incidents across strategic platforms

CRM Service Max Systems Analyst Resume Examples & Samples

Coordinate the design of business process improvements to maintain business continuity across Commercial Experience ecosystem
These process improvements will be delivered across the following commercial experience processes: Marketing, Sales, Installation & Services & Account Management that supports a business with a revenue of $10B across 20 P&L's and 30k users
These process improvements will align to the CX roadmap and look to optimize processes with a view to increase lead generation, lead conversion rates, win rate improvement, decrease sales cycle times, increase upsell and cross sell, decrease field resolution, increase retention rates and fundamentally improve customer satisfaction, employee collaboration & satisfaction and profit
Responsible for design of the relevant process improvements within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ Technologies, Support (SFDC), Installation & Service (SMax) with the focus of this role on Service process on SMax platform
Drives simplification of the solution portfolio in collaboration with IT business partnership teams by reviewing feasibility of enhancements

CRM Salesforce Systems Analyst Resume Examples & Samples

Communicating and effectively coordinating change to the business is a key responsibility for this role
Contribute to growing expertise within Solution Centre team across other Business System Analysts, Technical Architects and Management Services to deliver value to our stakeholders
Business System Analyst will be part of the CX Operations team along with Solution Architect and Technical Architects
Responsible for design of the relevant process improvements within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ Technologies, Support (SFDC), Installation & Service (SMax) with the focus of this role on Sales process and SFDC platform
Lead the enhancement design to leverage new and existing solutions that can drive business value across the commercial experience business (people, process, technology, policy, data) by analyzing business requirements, developing solutions and supporting documentation for development teams

CRM Systems Analyst Resume Examples & Samples

Coordinate the design phase of a 3 year Commercial Experience program
This 3 year program, with annual budget in the region of $10m to $15m, is sponsored by Global Sales leader and CIO with the purpose to address gaps in the effectiveness, efficiency and accuracy of Tyco's commercial processes
This CX roadmap serves to increase value to shareholders through increased lead generation, lead conversion rates, win rate improvement, decreased sales cycle times, increased upsell and cross sell, decreased field resolution, increased retention rates and fundamentally improve customer satisfaction and employee collaboration and satisfaction
Business System Analyst will be part of the Commercial Excellence technical team along with Solution Architect, Technical Architects and 3rd Party vendors
Drives simplication of the solution portfolio in collaboration with IT business partnership teams and assist Solution Architect and Project Manager in implementation plan

CRM Salesforce Systems Analyst Resume Examples & Samples

These commercial processes include Marketing, Sales, Support, Installation & Services & Account Mangement with the focus of this role being Marketing & Sales
Responsible for designing technical solutions within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ Technologies, Support (SFDC), Installation & Service (SMax) with the focus of this role being Marketing & Sales
Responsible for design phase of CX Program across the commercial business (people, process, technology, policy, data) by analyzing business requirements, developing solutions and supporting documentation for development teams
Responsible for building functional and technical specifications to meet business requirements while driving cost efficiency in this solution delivery
Collaborate with business partners for benefit realization to evaluate user adoption and best practices across the business units

100

CRM Technical Architect Resume Examples & Samples

Designs and develops industry leading process improvements within technology environment ahead of any migration activity using their understanding of all end to end functional processes including sourcing, procurement and manufacturing
Coordinates and ensures data governance methodologies are adhered to within our regulated environment
This 3 year program, with annual budget in the region of $10m to $15m, is sponsored by Global Sales Leader and CIO with the purpose to address gaps in the effectiveness, efficiency and accuracy of Tyco's commercial processes
These commercial processes include Marketing, Sales, Installation & Services & Account Management
This program delivers to a business that supports a revenue of $10B across 20 P&'L's with 30k users
Technical Architect will be part of the Commercial Excellence technical team along with Solution Architect, Business System Analysts and 3rd Party vendors
Responsible for managing and developing technical blueprint within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ Technologies, Support (SFDC), Installation & Service (SMax), Data (Informatica MDM) and ensuring quality of delivery from Managed Services
Ensures technical component implementations for CX solutions are consistent and following defined standards while driving cost efficiency in this solution delivery
Supports the creation of the solution cut over and deployment plans
Contribute to growing expertise within Solution Centre team across other Technical Architects, Business System Analysts and Management Services to deliver value to our stakeholders

101

CRM Enterprise Architect Resume Examples & Samples

Partner with stakeholders to both blueprint & realize business solutions - leveraging business process, data & enabling technologies to drive enterprise visibility, speed, quality & efficiency
Responsible for the overall design and simplification of enterprise wide IT portfolio and mapping the business requirements to systems/technical requirements
Collaborate effortlessly across the organisation with our PMO, support and solution architects
Provide technical direction to our third party service providers and educate the internal team on best practices
This simplification of process and technology will fundamentally align to the Commercial Excellence roadmap
SA will lead the Simplification team with Business System Analysts and Technical Architects
Accountable for the simplification strategy across process and technology and alignment to CX Roadmap
Accountable for simplification plan and execution in conjunction with CX Program team and driving cost efficiency in this solution delivery
Drives simplification of the solution portfolio in collaboration with IT business partnership teams by reviewing feasibility of future enhancements and minimize investment

102

VP, CRM Product Program Manager Resume Examples & Samples

Provide strategic guidance to senior management to influence the engineering and business direction of the organization
Able to scope and justify resources and budget needs to senior leaders and finance partners
Supports multiple CRM user experiences providing full support to advisors to adopt the right CRM product that meet their business needs
Manage closely SalesForce and Redtail CRM vendors to provide an excellent experience to our advisors
Work with the CRM products vendors by tracking with them detailed metrics and KPIs to meet the LPL and our customer expectations
Provide our advisors high level of support to maintaining a high level of customer satisfaction
Stay abreast of our CRM products release changes, advise the Salesforce.com & Redtail support team and business SuperUsers on impact to production, potential updates that might benefit business instances
Work closely with the CRM product manager to influence the CRM product strategy and roadmap
As CRM application Subject Matter Expert, influence CRM Product Manager and Delivery VP in prioritizing change requests and planning releases that meet requirements and drive highest business value
Lead on-going support/maintenance activities related to SalesForce.com & Redtail including the integration with internal and external systems
Develops in-depth knowledge and proficiency of supported business areas and engages business partners in evaluating opportunities for process integration and refinement
Creates metrics, reports and dashboards for the business and the management team
Trains new end users on the application and trains existing users on new features
Escalate and manage issues to vendors technical support as required
Must have the organization skills to lead world-class support team
Lead a small Advisor Facing CRM experience team to operate as primary customer support, system administrator and application configuration experts for SalesForce.com & Redtail CRM products that include but are not limited to the following activities
Bachelor’s or Master degree (preferred Computer Science)
10-12 years of experience implementing and supporting CRM systems Sales/Service cloud with Enterprise edition or higher in a mid to large organization
Expert in driving and providing customer support with high satisfaction
Salesforce.com Admin 201 Certification is required, Admin 301 preferred. Redtail experience is a plus
Expert-level skills with Salesforce.com configuration including creation of standard and custom objects and fields, security model, single sign-on, identity management
Experience with Salesforce.com customization (Apex, VisualForce), and integration (APIs, Mobile), and middleware integrations with other enterprise applications
Experience in moving configurations, customizations and code between development and lower sandboxes, and deploying to production environment
Experience with enterprise integration tools, DataLoader and extract, transformation and load (ETL) tools (Jitterbit, Informatica, CastIron, Tibco, etc.)
Experience with data structures, data modelling, db schema is required
Comfortable adapting to shifting priorities, demands and timelines in a fast paced environment
Flexible and organized team member with strong strategic and analytical skills. Detail-oriented, creative and effective communicator with an appropriate sense of urgency. Have the desire and ability to learn new skills particularly technology
Strong written and oral communication skills, strong interpersonal skills
Demonstrated ability to create a positive and professional business relationship with technical and business stakeholders at all levels
Ability to work independently in a fast paced environment is critical
Experience with other CRM (Redtail, Siebel, MS Dynamics) is a plus
Experience with Knowledge Management Systems either SalesForce or other i.e. Moxie is a plus
Experience with Financial Industry is a plus

103

Web Analytics & CRM Intern, Fall Resume Examples & Samples

Assist with monthly flash reports on digital business units
Shadow digital analyst to assist with day-to-day responsibilities
All candidates must be available during the months of September through December for the 12-week program
All candidates must provide their own housing and transportation for the duration of the internship
All candidates must be able to have a consistent, reliable work schedule throughout the session
Experience with web analytic tools
Strong organizational skills and the ability to manage multiple responsibilities
Proficiency in Microsoft Office Suite, especially excel
Cover letter must include a personal introduction, and days/times available during internship period
Preferred Junior or Senior-level standing, or a recent graduate within 6 months of graduation date
Cumulative GPA of 3.0 or higher

104

CRM & Loyalty Operations Manager Resume Examples & Samples

Knowledge and experience working with detailed customer-level data, multi-dimensional database technology, marketing automation business intelligence platforms for driving Marketing strategy and execution
Demonstrated project management skills to manage multi-faceted, complex CRM infrastructure with both internal and external partners/suppliers
Experience working throughout entire development lifecycle: Concept/Requirements Feasibility, Design, Development, Launch, and Post-Launch Results Analysis
Effectively represent CRM/Global Marketing's point-of-view on feasibility and impact to the business on strategic or technology initiatives. Strong project management and problem-solving skills required
Experience in managing cross-functional teams (internal and external)
Collaborative, positive, “service-oriented” attitude
Strong communication skills to be able to articulate both strategy and tactical action steps
Ability to thrive in a heavy work load environment
6-8 years experience in CRM, database marketing & technology with background in large scale CRM infrastructures and technology leveraging customer level data
Experience in CRM platforms, implementations, and IT process and protocols
Experience working with 3rd party vendors, agencies, and consultants
Forensic mind-set, excellent analytic skills and quality executor

105

CRM & Consumer Insights Coordinator Resume Examples & Samples

Managing DTG’s email calendar, email campaign setup details, and customer list pulls
Collaborating across Sales, Marketing, Touring, and Creative to collect necessary assets
Working with outside vendors to setup campaigns and proof all guest-facing material
Ensuring DTG’s compliance with regulatory, legal and brand policies (e.g. CAN-SPAM, Disney e-mail standards, etc)
Creating reports of campaign results for sharing internally and with Disney’s corporate customer database team as needed
Managing the secure transfer of personal customer data between Disney and vendors
Partnering with Disney corporate database team to identify new customer segment targeting opportunities
Setting up A/B tests for audience profiles, email subject lines, creative content, etc
Maintaining ongoing audience survey activities in-theater and online, including scheduling of survey staff, maintaining tablet technology, collating all results via online survey tool, and preparing reports of the findings
Tracking and routing guest feedback to ensure best in class guest experience
Programming new surveys as needed for Sales and Marketing departments
Staying on top of new technologies and trends in CRM, research, and Broadway direct-to-consumer industries with willingness to prototype new opportunities for DTG
Supporting the setup of periodic focus group research to test awareness and perceptions of shows and marketing campaigns
Supporting the department’s goal of deeper understanding of the DTG audience base and how to tie research results to future marketing efforts
Maintaining CRM/research budgets and paying vendor invoices as needed
1-2 years’ experience in related capacity with data analysis/reporting, email campaign setup, and/or customer research
Demonstrated skills in Microsoft Excel, Power Point, and Adobe Photoshop
Online survey tool experience (such as Survey Monkey)
Results-oriented mindset with ability to translate raw data into stories
Solid interpersonal and presentation skills
Ability to collaborate with multiple stakeholders within DTG and across TWDC
Strictly maintains customer privacy if handling personally identifiable information
Detail-oriented and focused individual who is comfortable with multi-tasking
Possess a friendly, collaborative spirit with passion for excellence

106

CRM CTI Analyst Resume Examples & Samples

Work with Business to identify and prioritize CTI requirements
Conduct internal client assessments which includes as-is, to-be, gap analysis phased technology plans, project plans and audit documentation
Work with wider Pearson Technology group to identify options for meeting technology requirements, and identify the cost, benefit and impact of each option
Own functional CTI architecture for each customer contact hub as part of the wider Customer Contact Transformation solution
Work with external contact center vendors to and be the point-of-contact for all business and technology related inquiries from the external contact center vendors
Support the strategic transformation toward more web self-service support
Support the development of the telephony strategy and provisioning of phone numbers
Support the creation of a technology testing plan for each functional deployment
Salesforce.com SME specifically in the area of CTI and Service Cloud
Demonstrable industry leading knowledge across the Contact Centre domain and leading-edge thinking in the arena of Omni-channel contact solutions
Strong skills in functional and business analysis, creativity and innovation – able to conceive original and practical solutions to complex and business-critical problems
Experience with Salesforce compatible OpenCTI vendors, such as InteractiveIntelligence, LiveOps, New Voice Media
Experience with customer call centers and common call center technologies - OpenCTI, PBX, WFM, CRM, etc
Demonstrated ability to build and maintain working relationships with a diverse community of technology and business partners and effectively influence both technical and non-technical audiences
Demonstrated ability to build and maintain working relationships with executive leadership
Demonstrated ability to deliver and support large complex projects
Willingness to travel

107

HBO VP, CRM & Retention Resume Examples & Samples

Drive revenue through onboarding, engagement, retention and loyalty programs
Work closely with the Brand team to develop holistic communications strategies
Integrate seamlessly with Brand, Acquisition, Editorial and Customer Support teams to leverage all customer touch points ensuring that all messaging and creative is effective and consistent
Lead email, mobile activities (in app messaging, push) and social media engagement for the HBO and HBO NOW brands
Partner with Distribution and Finance to develop all trial strategies including targeting, offers, cadence and frequency
Define business requirements, evaluate, implement and manage CRM and marketing automation tools
Partner with Research in the development and activation of an Attrition Model and on-going Segmentation and Cohort Development
Amplify customer loyalty and advocacy
Work closely with the Digital Product team on features and functionality that will impact Retention
Create learning agenda and implement testing and optimization plans
Set annual goals and KPIs and devise and implement measurement plans
Own the reporting and dissemination of results to the Executive Leadership Team
Manage, train, nurture and inspire a high performing marketing team

108

Dynamics CRM Online Embedded Escalation Engineer M Resume Examples & Samples

Provide world-class operational support at a CRM Online product and service component level that reduces escalations to the CRM R&D Team and Dynamics Service Engineering
Perform complex product/environment debugging and remediation when needed; working alongside the CRM Product Group and Service Engineering teams to drive Support incident resolution for configuration, code, or other service deficiencies impacting our Customers
Embedded EE’s possess core Escalation Engineer skills, meaning they must have solid coding skills in CRM and be fluent in the MS stack that CRM sits on. An EEE will be expected to apply coding skills and understanding to efficiently isolate and resolve difficult technical issues, and provide code recommendations to unblock Customer issues
Proactively identifying emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate from the system/workflow. This can include a range of potential work item categories; such as self-healing mechanisms, transparency, tools and automation, and/or increasing the skills or capabilities for CRM Online Support
Periodic on-call rotation, helping provide primary response to service escalations
While the position is mostly “behind the scenes”, providing engineering support to the broader Microsoft Support teams for support incidents which require Dynamics Service Engineering and/or CRM Product Group engagement, individuals must be capable and comfortable speaking directly with Customers periodically to help facilitate swift issue resolution as appropriate
B.S. degree in Computer Science or Engineering or equivalent industry experience
Experience with C# and .NET, PowerShell, Web Services, Exchange and Active Directory
2+ years’ experience working with the Dynamics CRM solution and debugging CRM code
Service engineering and/or DevOps experience at internet scale involving user data and/or software development for an enterprise level product
Ability to partner with virtual teams and across organizational boundaries and execute on multiple technical initiatives simultaneously
Communication skills and being able to present complex technical issues to a general audience are important
Ability to meet Dynamics Service Engineering and Customer security screening requirements is required for this role. Customer requirements may include additional personnel screening such as, but not limited to: specialized agency background checks (either national or local which may include fingerprinting). All employees hired into roles supporting Cloud Offerings will also be required to pass Microsoft background checks every two years

109

CRM Simplification Marketing & Sales Business System Analyst Resume Examples & Samples

Coordinating and monitoring the effective execution of functional specifications related to the business requirements
Creation and execution of testing methodology, scenarios and criteria for Unit Testing, User Acceptance Testing and Integration/Regression Testing required/expected support by the team
Creating and maintaining end user training materials
Responsible for design phase of Programs by analyzing business requirements, developing solutions and supporting documentation for development teams
Responsible for building functional specifications to meet business requirements while driving cost efficiency in this solution delivery within assigned area
Contribute to growing expertise within the Solution Centre team across other Business System Analysts, Technical Architects and Management Services to deliver value to our stakeholders
Coordinate the design phase of the simplification of process and technology across Customer Experience ecosystem and minimize investment while maintaining continuity within the Business Unit
These process simplifications will be delivered across the following commercial experience processes: Marketing, Sales, Installation & Services & Account Management that supports a business with a revenue of $10B across 20 P&L's and 30k users with the focus of this role being Marketing and Sales
Responsible for the design of the simplification program across Marketing and Sales processes
Drives simplification of the solution portfolio in collaboration with IT business partnership teams by reviewing feasibility of enhancements and minimize investment

110

CRM Technical Architect Resume Examples & Samples

Coordinate the technical delivery of solutions for the simplification of process and technology across Customer Experience ecosystem and minimize investment while maintaining continuity within the Business Unit
These process simplifications will be delivered across the following commercial experience processes: Marketing, Sales, Installation & Services & Account Management that supports a business with a revenue of $10B across 20 P&L's and 30k users with the focus of this role being Installation & Service solutions
Technical Architect will be part of the Simplification team along with Solution Architect and Business System Analysts
Responsible for technical design of the simplification program across Installation and Service processes and technology and ensuring quality of delivery from Managed Services
Continually drives simplification of technical design for existing legacy systems in collaboration with Solution Architect and Business Systems Analyst and maintain alignment with technology blueprint
Ensures technical component implementations for existing legacy solutions are consistent and following defined standards while driving cost efficiency in this solution delivery
Conducts and approves integration testing for business process enhancement and provides support during user acceptance testing
Supports the creation of the release and deployment plans
Supports the updating of the operational run book for the support team
Delivers updated solution support training and materials

111

CRM Technical Architect Resume Examples & Samples

Responsible for managing and developing technical blueprint within the CX Ecosystem specifically on the salesforce.com platform
Ability to undertake development and support if needed
Liaise with other Tyco architecture teams for platform knowledge sharing and identify use case opportunity
B.S. Computer Science, Software Engineering, MIS or equivalent
Strong proficiency in SFDC (Salesforce.com) architecture, Apex, Visual Force, Triggers, Classes, salesforce web services
A good understanding of the architectural principals of web based platforms including SaaS, multi-tenancy, multi-tiered infrastructure and application servers
Strong experience of enterprise application integration, including SOA, ESB, EAI, ETL environments and an understanding of integration considerations such as process orchestration, customer data integration and master data management
Experience of working with other applications in the CRM ecosystem such as ServiceMax, Eloqua, Pardot, CPQ technologies will be considered a plus
Proficient with server side web development design languages, scripting tools and protocols such as HTML, XML, JavaScript, HTTP, CSS, XSLT, AJAX, JQuery
Proficient developing SQL and experience with a RDBMS such as MySQL, Oracle, or MS SQL Server
Experience with at least 2 client side programming languages such as .NET, JAVA, PHP, Ruby, C#, C++, Visual Basic, Python
Familiarity with SOAP and REST API
Experience with mobile applications on IOS/Android
Minimum 5 years Salesforce technical experience in a senior hands-on role
Proven ability to lead complex architectural discussions with personnel from all levels of a global organization

112

International CRM Loyalty Manager Resume Examples & Samples

Liaise with markets to ensure that the markets can demonstrate improved revenues and profitability from the programme, as well as a growing, engaged customer base through the development of marketing plans and initiatives with the CRM Managers
Co-ordinating regular reviews of CRM KPIs with all markets to review the effectiveness of the loyalty programme/ customer programmes and develop actions accordingly to optimise performance
To assume the business Operations manager role working alongside the IT project manager, and Customer programme development manger ensuring the timely and successful deployment and ongoing operation of the Customer programme across markets
Work directly with LYBC launch markets, establishing a migration plan to ensure current customers/ members are converted, lapsed members are reactivated, and new members are acquired
Establish and monitor key business processes such as the point liability management model and ensuring the regular monitoring and reporting of liability to the Head of Customer Programmes and markets
Working with the Marketing Communications function, ensure that all core in-store materials and direct to consumer assets are made available through the Asset Library to support the promotion of the programme in-store
Working with the Head of Customer Programmes, to continually review and enhance the deliverables of customer programme globally to improve appeal and effectiveness in building a profitable and loyal customer base, and to ensure it remains an effective point of differentiation when compared with competitors programs when operated in the market
Working with the Retail Academy develop and maintain a curriculum of training materials to support the delivery of the customer programmes to maintain awareness of new developments and initiatives
Working with the International Campaign manager to ensure all International campaigns and events are implemented through local teams with full CRM participation, and associated measurement/ reporting
Develop deep relationships across markets with CRM managers and internal stakeholders to ensure adoption and advocacy of customer centric initiatives
Experience managing a retail loyalty programme (ideally points based)
Project management skills (preferably internationally)
Stakeholder management/networking (including senior management)
Experience of working with IT to define business requirements
Experience of managing customer relationships in a retail environment both online and offline
· Experience of International working in a matrix organisation

113

CRM Architect Resume Examples & Samples

10+ years experience in IT/Telecoms
5+ years experience in a CRM architect role. Knowledge/experience of Siebel CRM, Amdocs CRM, Genesys CIM and multi-channel care and sales. Experience of IVR technologies would be a plus
5+ years experience in a Senior Technical/ Programme Management role with Customer Interfacing Experience
Technical knowledge of CRM environment and associated CRM integration points
Excellent interpersonal skills with ability to work & present at/to Board Level
Good grounding in Software requirements analysis and design using UML (Object Oriented Analysis and Development)
Well versed in architecture frameworks and methodologies

114

CRM & Email Marketing Executive Resume Examples & Samples

Management and analysis of the customer database to provide insight and recommendations for future campaigns
Implement the multi-channel strategy to create a single customer view
Campaign creation using the CRM system to generate targeted mailing lists for direct mail and customer events
To be educated to degree level with a minimum 2.1 in Marketing or business related subject
Highly computer literate with advanced knowledge of the Microsoft Office suite
Proficient user of email platforms such as CoreMotives and Google Analytics is desirable

115

CRM CPQ Administrator Resume Examples & Samples

Analyze business requirements
Configure Salesforce.com and Apttus CPQ (declarative configuration)
Develop Apttus templates
Bachelor’s degree required, graduate work and/or 5+ years experience preferred
Salesforce.com and Configure-Price-Quote declarative configuration, Agile/Scrum methodologies
Salesforce.com Data Loader, Informatica & Master Data experience

116

Manager, Sales Promotion & CRM Resume Examples & Samples

Minimum 6 year marketing experience. Prefer from fashion and cosmetics industry
Strong interpersonal, presentation and analytical skills
Great attention to details and excellent multi-tasking skills. Ability to work under pressure
Must be a team player who thrives on deadline-driven projects
Highly organized and ability to adapt quickly to changing priorities
Excellent analytical skills with quantitative/ business undergraduate degree
High degree of proficiency in PC application, especially Excel and PowerPoint
Bilingual is a must

117

CRM Technology Solutions Professional Resume Examples & Samples

Strong technical background in CRM and Cloud Solutions space
6+ year's technical presales experience
Demonstrated ability working with executive level management at enterprise customers to map IT to business initiatives
Strong communication and presentation skills with the ability to articulate the advantages of Microsoft technology to senior business and technical decision makers as well as front-line technologists
A BA/BS or MS degree is preferred

118

CRM SAP Solution Architect Resume Examples & Samples

Strategic alignment with business
SAP Software version maintenance (functional)
Solution Design - new SAP designs
Evaluate SAP related Software
Present new business process system solutions
SAP Design Overview
Enterprise Structure Management
SAP implementation Evaluation
SAP Landscape strategy
Maximize utilization of SAP Global solution core functionality and minimize customizations
Maintain SAP CRM Technical roadmap

119

CRM Campaign Manager Resume Examples & Samples

Work as the expert within Vail Resorts to implement all multichannel marketing campaigns (email, DM, mobile), including pass sales, resort, hospitality, retail and reservation, and automated confirmations to drive sales, cross-sell, and up-sell
Understand complex CRM systems/data and effectively translate this knowledge into solutions that automate processes and increase our ability to dynamically personalize customer and prospect communications
1+ years supervisory experience preferred
Experience working with web analytics tools – Omniture SiteCatalyst
Ability to both develop and deliver presentations
Experience creating marketing training materials for front-line employees

120

CRM / ERP Application Administrator Resume Examples & Samples

Implementation, maintenance, management and development of all applications
Provide end user support and training for all applications, including accounting, reporting, estimating, and customer relationship management
Develop and maintain an understanding of existing and future business application dependencies and their connection and relationship to business specific general processes, work flows, integrations, and processes surrounding applications
Development and administration of databases, Reporting Services, and system integrations
Design and maintain application integrations and reports using applicable tools
Build, test and apply application enhancements and upgrades, and explore and test ways to improve systems overall
Review, analyze, and modify systems including configuring, testing, debugging and installing to support our applications
Maintain system documentation logs, and work instructions
Review and determine how to ensure data quality using existing software control mechanisms, as well as reviewing, coordinating and performing routine maintenance and application updates as required
Work with vendors on product enhancements and system/application upgrades and updates to assure system optimization and project completion
Consult with users to identify current operating procedures and to clarify program objectives
Ability to explain complex concepts in simple terms for business end users
Assist in the formulation and documentation of procedures and best practices for users of applications
Write manuals for users to describe implementation and operating procedures
Write reports using Crystal Reports
Create Sage customer form and report templates
Work with web developer to allow customers to access their accounts online, and make payments via ACH
Provide advanced troubleshooting skills to resolve technical problems

121

Crm Product Manager Resume Examples & Samples

Responsible for global CRM systems integration and development strategy; will determine deployment roadmap for existing and team application expansion, taking each group/team’s dynamics into consideration, but always striving for a unified, standardized approach whenever possible
Work cross-functionally to drive business discussions and document business, integration, and supportability requirements, including authoring of “Product Requirements Documents” (PRD’s) and “User Stories” for current and next generation CRM and Genesys systems
Help drive Agile/Kanban Iteration planning, execution, and backlog prioritization
Communication of Iteration progress to key users after completed Iterations – at least monthly
Management of key external vendor relationships, licensing, and strategies for dependent-component upgrades and evolution of integrated systems. Includes SalesForce, Genesys, Verizon, and other vendors
Ensure that releases of new systems versions and functionality are well-coordinated, and integrated with our operations with minimal business disruption
Ensuring that integrated systems have superb diagnostic tools, so that that runtime issues and root causes with the resulting integrated systems can be easily and successfully isolated and diagnosed
Responsible for timely customer communications of releases, and coordinating of associated training
Work with the business to measure business impacts for enhancements and maintain the development prioritization list / backlogs
Some travel required to Denver, Pharr, Charleston and International locations
A minimum of 7-8 years of contact center operational and/or developmental experience
Superb verbal and written communication skills, including expert knowledge of the MS Office Suite
Strong ability to manage relationships with customers, developers, and other internal actors
Ability to effectively work with, and maintain strong working relationships with external and internal partners, and both technology and operational leadership teams and team-members
Ability to perform data analysis, trend analysis, graphing, presentation development and delivery
Skilled in developing and communicating overall product strategies
Strong familiarity with contact center technologies and systems
Bachelor’s degree in Computer Science or Computer Information Systems or equivalent experience
Excellent organizational and prioritization skills

122

CRM / Wechat Product Manager Resume Examples & Samples

Responsible for designing features that provide rich user experiences while maintaining a streamlined user interaction model
Drive strategic direction of product CRM/WeChat as product owner
Interact with Developers to drive product feature implementation
Provide support to all areas of the organization including Sales, SQA, Development & Services

123

Manager, IT CRM Systems Resume Examples & Samples

Five years management experience in retail CRM applications development
Specific knowledge and experience with CRM applications and related business processes
Working knowledge of one or more industry best practices and standards (e.g., CMM, ITIL (preferred), CMM, COBIT, ISO, etc.)
Bachelors degree in Engineering or Computer Science

124

CRM Business System Analyst Resume Examples & Samples

Understanding when configuration, programming (Visualforce/Apex), or 3rd party solutions are appropriate in Salesforce
Verification and regression testing of new and existing functionality before the a release to users
Participating in daily scrum meetings to report progress and obstacles

125

Solution Architect CRM Area Resume Examples & Samples

Solution Architect in the CRM area with 5+ years of experience, preferably in the Telco market
Strong knowledge of the customer care business processes in the Telco market
Good technical expertise with the MS Dynamics CRM platform
Creative Thinking
Applying Expertise & technology
Delivering Results & Meeting Customer expectations
English mandatory
Deep knowledge of the specific solution, able to provide detailed solutions and reliable estimations
Ability to understand business requirements and convert them into solution designs

126

Lancôme Digital CRM & Loyalty Admin Intern Resume Examples & Samples

Participating in the ideation and development of innovative marketing strategies
Coordinating creative development and e-mail deployment
Monitoring trends and best practices in online/mobile media and CRM
Researching competitive activity in social and mobile marketing
Assisting with development of creative projects briefs
Assisting with program implementation and testing
Compiling ongoing and post campaign analytics reports
Collaborating with internal partners on various projects
Maintaining project timelines
Minimum cumulative 3.00 GPA required
Must have majored in Marketing, E-Marketing, Communication or Business and be within 12 months of graduating (no exceptions will be made)
Must be highly organized with a strong attention to detail
Must have strong written/oral communication skills
Ability to multi-task and stay organized to meet deadlines
Must have a passion for Marketing and have an interest in CRM (social, mobile, email) and E-Marketing with an understanding of integrating communication strategies
Proficiency in Microsoft Office (Word, Excel and PowerPoint) and A

127

Dynamics CRM Technical Consultant Resume Examples & Samples

Present the face of offshore to customer effectively by building trust in offshore activities and competencies (alleviating time zone and cultural differences)
Educate customers on solution development in distributed delivery model
Gather business requirements from Customers and analyze with Offshore team
Work closely with MCS and Global Delivery Architects in developing solution architecture and design
Manage technical communication between the customer team and offshore team to support offshore activities
Follow established delivery process and leverage associated tools for requirements elicitation, architecture, design and development
Coordinate tasks that facilitate smooth workflows
Identify and escalate potential issues and risks to Onsite and Offshore Project Manager
Evaluate best practices, pattern technologies, perform POC, quick assessment
Be Flexible, Adaptable, Agile and act fast on all day to day task and deliverables
Identify risks and notify stakeholders on options/solutions/help wanted/challenges from the customer side
Requirement clarifications, review/walkthrough of deliverables with customers, deployment of solution to customer QA environments, first hand troubleshooting/debugging of issues reported by customer before engaging offshore team, etc
Add value in every step & build strong relationship with key stakeholders
Ability to comprehend customer’s mind and adapt to the situation
In addition to English a good knowledge of German or French language is a must have
Must have a degree in Computer Science or Engineering, or equivalent work experience

128

CRM Campaign Analyst Resume Examples & Samples

Strong technical documentation skills
Project management and advancement of technical projects and processes to many partners and areas of an organization
SQL/SAS querying and data manipulation abilities against relational databases
Understanding of database marketing applications and principles
Proven strong partnering skills with technical and non-technical partners
Ability to navigate a hierarchical environment
Ability to multi task and easily adapt to evolving processes/requirements
Competent to work independently, but able to take direction and seek clarity when needed
Good communication, problem solving, and time management skills
3+ years of database marketing or CRM experience
Previous experience with Tableau software
Previous experience with Teradata SQL
Bachelor’s degree preferably in Marketing, Computer Sciences, Business, Engineering, MIS or related field or equivalent experience

129

Coordinator CRM Resume Examples & Samples

Provide 1st tier CRM support, answer user questions, manage trouble-shooting, and provide training as-needed to all users, including executive management, within Marketing Partnerships (55%)
Collaborate with Director, CRM and other stakeholders to design, develop and execute a cross-business business model for CRM, including system usage and architecture (20%)
Collaborate with Manager, Business Operations to manage all CRM related budget reports (5%)

130

Senior Product Marketing Manager Dynamics CRM Competitive Marketing Resume Examples & Samples

Competitive marketing for CRM, including driving strategies and programs based on deep competitor insight and working with our field sales and marketing teams to improve our execution against our competitors
Develop product, marketing, and sales recommendations and guidance based on insight from our wins and losses
Work with Technical Product Marketing to script demos that clearly highlight our differentiated capabilities
Work with R&D to educate on our competitor’s announcements and product roadmaps
Measure and report on consumption of developed assets and investments to drive continuous improvement and prioritization of high impact investments

131

Partner Technology Strategist Dynamics CRM Resume Examples & Samples

You will lead the technical enablement of our partners to ensure they develop the highest level proficiency in selling and delivering CRM solutions to our customers
You will work closely with the broad partner team and in particular with the Partner Sales Executives and Service Account Managers
You will have a unique opportunity to collaborate during the partner business planning process ensuring that skills development commitments are established to fill identified gaps and to support the achievement of the partner's business objectives
You will also work closely with the Enterprise and SMB teams to ensure the plans are well aligned to the overall strategy
As a Partner Technology Strategist you will serve a key role within the Microsoft Dynamics partner ecosystem
Build excitement, evangelize and technically enable partners, particularly around our Customer Engagement suite and our One Microsoft platform and strategy
You will play a crucial role in aggregating channel skills development requirements across products and business disciplines and engaging with the right resources to ensure that learning plans and/or course offerings meet the identified requirements
You will help build a skills development strategy for improving partner skills around sales, technical (pre-)sales, project management, and service delivery quality. Achieving excellence in (pre-)sales and quality service delivery by our partners is critical to the improvement of Dynamics business win ratio, our customer success and satisfaction with Microsoft technology through their experience with partners
The PTS indirectly ensures that Microsoft customers receive a consistent and high-quality experience in their engagements with partners. The PTS is responsible for driving partner enablement to help secure through-partner wins with new customers, existing customers and from a compete perspective. You will be a role model and demonstrate excellence in in pre-sales engagements with partners and customers
Additionally, you will be co-responsible for the development of an ecosystem for scalable and repeatable CRM solutions targeting the SMB market. You will be a leader in empowering a growing channel of powerful end to end cloud solutions for SMB customers

132

CRM Solutions Developer Resume Examples & Samples

Responsible for the design, development, construction and maintenance of Dynamics CRM installations and solutions
Consults with Business Analysts and CRM Application Support to refine needs
Write custom code to add new features or enhance features of the Dynamics CRM platform
Proficiency in installing and deploying CRM Organizations
Proficiency in customizing and creating CRM entities
Proficiency in understanding and implementing business workflows and processes
Proficiency in using the CRM SDK and/or plugin platforms
Proficiency with Microsoft .NET 3.5+ development using C#
Experience with the Team Foundation Server (TFS) source control management system and deployment environments
5+ years’ experience with .NET software development, specifically around Microsoft Dynamics CRM
Experience with supporting Microsoft products (SQL Server, SharePoint, IIS, etc.) preferred
Experience working on an agile development team preferred

133

CRM Solution Manager Resume Examples & Samples

Manage the business stakeholders engagement, to serve as the primary point of contact for Salesforce.com and Force.com initiatives
Manage and undertake investigating and documenting internal customer requirements, impact analysis and design potential solutions. You will then document the agreed solution
Manage delivery of technical solutions and system integrations including testing strategy and execution. You will work with colleagues to gain user acceptance and take up
Coordinate project retrospectives against success criteria and KPIs
Provide administration and support on a day-to-day basis to ensure effective and timely resolution to problems.It will involve configuration activities and creation of reports and dashboards
Be fully aware of forthcoming software releases and how the company may take advantage of new functionality and understand what impact changes may have on business processes
Create and maintain positive and collaborative relationships with suppliers to deliver higher quality solutions
Leverage the use of our Salesforce.com premier support agreement and ensure we are getting value for money
Manage feature roadmap and prioritisation
Identify opportunities to provide group wide cross departmental solutions
Manage staff in the team
Educated to a minimum of ‘A’ level standard (or equivalent)
Professional training in application design and development or solutions architecture or some equivalent discipline
Solid experience in analysis and design through to successful implementation of Salesforce.com including Apex and Visual Force developments
Proven track record of successful project delivery with at least 2 full project life-cycles completed
Experience using a recognised business analysis methodology, and scrum development methodology
Experience mapping business processes to the technical solution
Cloud computing experience, with awareness of security issues, and business continuity planning
Experience with Marketing systems necessary, Marketo or Eloqua is preferable
Experience in a media company is desirable but not essential

134

CRM Data Analyst Resume Examples & Samples

Aggregate and synthesize data from multiple sources to measure performance of multi-channel campaigns, including email, display, and in-game
Contribute to defining KPIs that better reflect performance of CRM initiatives as executions become increasingly more robust
Collaborate with international BI and IT teams to improve data structures and schemas to enhance ability to measure customer engagement
Create narratives from complex data that can will be consumed by broad internal audiences
Transform quantitative outputs into actionable, realizable strategic plans
Conduct deep-dive analyses and design analytical initiatives that drive acquisition, engagement, and monetization
Build predictive models that enable CRM to optimize resource and budget allocation more effectively through enhanced targeting
Construct dashboards that allow users to understand performance compared to internal benchmarks and provide a platform to generate insight
Write complex SQL queries to extract data from SQL Server or Vertica environments which will serve as underpinnings of ad-hoc and recurring analyses
Work with global analytic teams to share best practices, leverage existing frameworks, and reinforce the corporate mind-set of “customer-first”
3+ years of experience working with large datasets, using a variety of statistical and discovery tools
Bachelor’s Degree in a quantitative field, such as Information Systems, Mathematics, Statistics, Engineering or Economics
Demonstrated experience as a contributor to an enterprise’s CRM team – a big plus
Strong understanding of segmentation and customer profiling
Excel at cross-functional collaboration and communication, with the ability to communicate methods and results to a non-technical audience
Familiarity with CRM Systems (Neolane/Adobe Campaign Manager) a big plus
Working knowledge of Adobe Analytics
Hands-on experience using Tableau or Microstrategy
SQL is a must
Experience with predictive modeling and analysis

135

Product Owner, Global Advertising CRM Resume Examples & Samples

Proven track record of researching and analyzing complex business and operational issues and providing concise summaries using visual and written analysis
Ability to analyze complex data or systems issues and to provide actionable recommendations to impacted teams based on the analysis
Ability to analyze complex business processes and identify efficiency opportunities and/or solutions to resolve process gaps or related business challenges
Strong verbal and interpersonal skills; exceptional writing skills; ability to effectively articulate and communicate concepts, ideas, and issues with a diversity of internal stakeholders
Identify, develop and document requirements that clearly support and communicate needs to stakeholders and supporting teams
Ability to design solutions that anticipate areas of concern and are adaptable to future changes
Ability to analyze, test and document solutions to ensure business requirements have been satisfied
Ability to effectively troubleshoot data inaccuracies, identify root causes, and take corrective action
Ability to effectively mentor and train associates and cross functional users of assigned systems, processes, and tools
Salesforce.com Administrator or Developer certification/experience required. Salesforce.com Sales Cloud certification preferred
Previous experience performing functional analysis, configuring, and administering Salesforce.com functionality in Sales Cloud
Previous experience acting as a business analyst using Salesforce.com required
BA/BS degree in Computer Science, Business, or equivalent of 5-7 years of professional experience that includes
5+ years administering CRM systems/tools
Documenting and managing business and functional requirements required
2+ years developing and building sales and service reports and dashboards using database-driven solutions
Previous experience acting in a shared services role

136

Crm Product Manager Resume Examples & Samples

Design and Implement CRM solutions that increase the strategic and business value of the Prudentials CRM implementations
Create and maintain CRM requirements and documentation to inform the product lifecycle from idea through release and maintenance
Develop and drive the Prudentials CRM capability roadmap, driving critical capabilities from concept to customer
Engage with customers and partners to deliver roadmap updates, get product feedback, feed that information back into technology development process, and continuously identify next set of opportunities working closely with the internal and external clients
Serve as a product evangelist with Marketing, Sales, our customers and our partners
Help establish CRM Center of Excellence (COE) to help drive and support enterprise level CRM Initiatives
Act as a subject matter expert on best practices related to all modules / features of salesforce.com platform
5+ years of experience in Salesforce.com (preferred) or other CRM application, preferably covering multiple CRM implementations
2+ years of which in management roles with direct reports and parallel projects
Strong knowledge of Salesforce.com platform. Experience in business and functional analysis in area of sales process and CRM. Experience in designing features and solution sets on salesforce.com platform to enable innovative processes
Knowledge of emerging trends and direction as it relates to salesforce.com ecosystem

137

HBO Coordinator, CRM & Retention Marketing Resume Examples & Samples

Assist the CRM & Retention Manager in the execution of day-to-day operations and community management across HBO brand and HBO NOW presences on core platforms: Facebook, Twitter, Tumblr, and Instagram
Successfully facilitate co-promotions and collaborative efforts with web production, editorial, Brand Marketing, Corporate Communications, Media Relations, Corporate Social Responsibility, Worldwide Digital Distribution and Partner Marketing, Marketing Operations, and other internal HBO teams
Partner with internal and external teams to develop and execute digital retention marketing campaigns inclusive of In-App Messaging, Push Messaging, Email Marketing, and other retention tactics
Effectively coordinate asset requests, creation, and deployment across social media channels
Lead the ongoing publishing of social media content using both native platform tools and third party vendors
Maintain editorial calendars and team publishing schedules
Regularly prepare and share campaign highlight reports
Assist the Manager and Director in the creation of presentation, strategy, and recap decks
Lead approvals processes and workflows with HBO Legal department representatives
Lead asset requests and approvals with an HBO internal design and video production team

138

CRM Platform Manager Resume Examples & Samples

Overall program management in close link with zones (esp. Europe), gathering business needs for enhancement, ensuring quality to deliver efficient platform and business teams adoption
Business ownership for platform upgrades, leading implementation of additional functionalities (business requirements, prioritization, RFP when needed, functional specifications, close partnership with IT, UAT, pilot lead until implementation, post go live follow up, handover to zone for roll out), driving roadmap and timeline with IT
Coordination with other platforms in L’Oreal ecosystem (retail, e-commerce, customer care…) ensuring consistent feature development across systems for seamless integration towards 360° customer view
Global business representative for L’Oreal Retail system (MARS), coordinating zones on customer data needs and roadmap for CRM, facilitating IT prioritization
Expertise on systems to support zones and drive and/or implement quick wins in solutions when possible (esp. campaign management)
Driving Regional and/or global convergence on platforms according to system, leveraging synergies when possible (Exact Target, Salesforce,…)
Responsible for platform cost model follow up
Experienced Platform manager with good CRM knowledge and software expertise
Understanding of CRM business in a multichannel environment (online and offline)
Database ecosystem and CRM technology knowledge : CRM database, Data Quality Management, Retail IT, Campaign management, Call center (Salesforce and Neolane preferred)
Experience in loyalty programs and retail clienteling
Ability to interact with business (International Marketing Direction, Regions, Countries ) to specify business requirements
Good knowledge of IT process, used to work with IT
Fluent in English, experience of international projects in matrix organization
Strong drive, action oriented mindset (thinker & doer), good communication skills

139

Dynamics CRM IT Analyst & Developer Resume Examples & Samples

At least 2 years of experience in IT environment working on CRM projects
Degree in in Computer Sciences or equivalent
Knowledge of MS Dynamics 2013/2015
Strong knowledge of SQL Server Platform, especially querying with T-SQL and developing with SSIS
C# (Windows Forms) is considered a plus
Visual Basic 6 is considered a plus

140

Director, Enterprise CRM Services Resume Examples & Samples

Direct the design and implementation of multi-channel CRM technical solutions designed to meet business and customer requirements at BMI
Provide guidance to salesforce development team to enhance and maintain BMI implementation of Salesforce Service and Sales cloud, Dashboard and Reports, Communities (Customer and Partner), custom objects, workflows, Visual Flow, Page layouts, email alerts and templates, Apex triggers and classes
Manage existing integrations of salesforce with other third party solutions, for example PeopleImport, Demand tools, DocuSign, DrawLoop, Five 9 etc. as well as BMI legacy applications
Effectively communicate technical issues to appropriate teams, or leaders, with plans for resolution
Participate in change control management and performs impact analysis
Create and maintain documentation on processes, policies, application configuration and help related materials for users as Salesforce applications are developed
Assist Business Analysts with user requirement sessions and document user requirements to address changing business needs
As directed, assess CRM applications and tools to identify and implement efficiencies and performing proof of concepts
Assist with troubleshooting production issues
Setup tools and best practices for Release Management, Code Reviews, Backup and Recovery
Experience with leading teams and design sessions
Experience with integration tools and web services solutions a plus
Problem solving and decision making
Broad and deep understanding of CRM technologies

141

Senior CRM Campaign Manager Resume Examples & Samples

Lead the database marketing and campaign management efforts for the season pass, mountain, hospitality, real estate, and digital brands of Vail Resorts
Understand complex CRM systems/data and effectively translate this knowledge into solutions that automate processes, ensure accuracy, and increase our ability to dynamically personalize customer and prospect communications
Perform regular, formal audit of campaign list execution, identifying/implementing areas of opportunity to improve accuracy and efficiency; present findings and new processes to internal stakeholders quarterly
Project manage new CRM capabilities, including resource planning, timeline design/adherence, status communications, and implementation
Work as an expert within Vail Resorts to implement all multichannel marketing campaigns (email, DM, mobile), including pass sales, resort, hospitality, retail and reservation, and automated confirmations to drive sales, cross-sell, and up-sell
Lead team of Campaign Analysts to manage the inflow/outflow of requests, maximize their output through efficiency measures, and adherence to quality measures
Establish CRM program benchmarks, summarize performance and recommend/implement actions to improve key metrics for all CRM programs
Perform ad hoc campaign analysis and database querying as needed
Experience working with web analytics tools-Omniture SiteCatalyst
Experience creating marketing training materials for front-line employees and mid-level management

142

CRM Integration Team Leader Resume Examples & Samples

To supervise a team of EMEA CRM integration specialists, under the management of the Customer Relationship Manager
To ensure a good communication with both NCSA and EMEA CRM teams - in Paris and Montreal - and with the other services
To provide regular feedback and good visibility on the team’s performance to the CRM business team
To propose QC processes in order to ensure a high quality of services
To monitor the tasks and ensure the success of every campaign
Closely collaborate to the improvement of the CRM tools (Offer management/Neolane)

143

Team Lead-crm PB Approvals Resume Examples & Samples

Pro-active management of a distinct credit portfolio, including reviewing and ensuring credit risk assessments and approval are conducted at a level of depth and thoroughness appropriate to the degree of complexity of credit structures and within delegated credit authority
Pro-active engagement with the front-office on new transactions with analysis of the counterparty, underlying credit risk and transaction structure to develop risk mitigating strategies and risk profile enhancement
Negotiation of legal documentation to ensure that the terms and conditions comply with the bank's policies and are in line with internal standards
Manages credit portfolio to maintain a performing loan portfolio and ensures all necessary margin calls and liquidations are executed promptly
Contribution to the regulatory / change agenda by involving in project work
Coaches and leads a team of Credit Specialists ensuring team's compliance with requisite policies and guidelines (both internal and external)

144

CRM Intern Resume Examples & Samples

1 year of B2B marketing or financial services experience (working or internship)
Proficiency in MS Excel (Vlookups and Pivot Tables preferred)
Hands on experience with Salesforce.com or similar CRM database system preferred
Hands on experience with marketing automation software a plus
Understands basics of dashboards, data visualization, reporting, data integration and business intelligence systems
Working toward Bachelors, Masters or PHD degree in statistics, mathematics, analytics, software engineering, finance or marketing
Strong analytical skills
Expertise in report generation and dashboards – using Tableau, Qlikview, Excel functions, VBA macros, and Pivot Tables
Working knowledge of data management policies, procedures, and systems
Excellent organization skills, process improvement, and project management experience
Comfortable working in groups or individually with minimal supervision
Working knowledge of Relational Data Base Systems and SQL a plus
Experience building or utilizing fuzzy match algorithms a plus
Data matching and clean up
Use external data sources to supplement existing data (data enrichment)
Help maintain customer (Account, Contact and Lead) details in our CRM database to ensure Marketing and Sales activities are reaching the right people
Work with Marketing and Sales to move customer lists currently living in excel spreadsheets, word documents, and employee outlook contact sheets
Identify fields/sets of data in our CRM instance that are redundant and work with CRM team to reduce clutter
Assist Marketing and Sales to cull/clean-up prospect lists for targeted marketing campaigns and Sales initiatives
Utilize marketing automation programs for lead distribution and data management

145

Crm Associate With French Resume Examples & Samples

Input information in CRM tools, provided by local French teams
Provide support related to CRM processes (i.e. contacts data cleaning, reporting, updates on status, etc.)
Initiate risk assessment of the opportunities from the pipeline; ensure a proper project acceptance process
Log system issues and bugs in the EMEIA Global tool, and report status to
Market team on a monthly basis
Update Contacts status with Market events
Prepare manually Contact reports on a monthly basis
Excellent standard of written and spoken English and French
Logical thinker, creative problem solver, and good attention to detail
Proactive with a positive, flexible, assertive, can-do attitude
Effective team player with an ability to develop personal networks though strong interpersonal skills
A quality-driven approach aiming for high standards
Proficient in Word and Excel

146

Senior CRM Architect Resume Examples & Samples

Propose and recommend solution options
Draft design specifications for use by the developers
Guide the developers through the development process; on occasion, develop portions of solutions him- or herself
Review work of developers and provide feedback regarding quality and best practices
Maintain thorough knowledge of ongoing trends and technologies in the SFDC force.com platform
Maintain coding standards and other best practices documentation as needed
Thorough familiarity with force.com technologies, including development using Apex and Visual Force, use of Data Loader, and popular IDEs (Eclipse preferred)
Experience developing in a large SFDC installation (org) with a large code base, significant data volumes, working with 100,000 to millions of records within SFDC governor limits
Ability to collaborate with both technical and non-technical staff in a real-time, meeting context, proposing options and communicating their pros and cons
Ability to devise creative solutions that are functional, ergonomic, and economical
Ability to write technical specifications that are crisp, concise, and accessible to readers who have less experience and less refined language skills
Ability to produce code that has stylistic consistency, is well-documented, and is easily understandable by other proficient programmers – in essence, “model” code
Excellent software skills, including design, development, and debugging
Proficiency in MS Office tools, including MS Word and MS Excel
Bachelor's Degree or equivalent experience preferred, Masters Degree a plus
Minimum of 6 years of experience in software development environment, with at least 1 year in a technical leadership role
2+ years of development experience using force.com technologies

147

CRM Strategist Resume Examples & Samples

Support the respective desk business strategy; working with end users, and key stakeholders, to request and incorporate new functionality; address usability and configure the CRM tool accordingly (collect requirements, conduct UAT testing and production rollout)
Lead requirements gathering sessions with the business and vendor
Responsible for the system and the “go-to” expert for any questions on CRM functionality and reporting
Work with the vendor to provide CRM training, produce training plans and conduct teach ins
Ensure timelines and key deliverables are met
Provide regular weekly and monthly progress updates to the CRM Team
Provide trouble shooting and support on-site and in remote locations
Develop current state documentation and business requirements documentation; and perform gap analyses and prioritization of issues
Drive requirements gathering by identifying, tracking, escalating and/or resolving existing business systems issues
Client Onboarding
IT/ GTO (Equity Support, Equity Development) Teams
Bachelors Degree or equivalent
In-depth understanding of Capital Markets
Proficient in Microsoft Office tools (esp. Excel)
Proactive, team player, self-motivated with strong organizational and time management skills
Have a collaborative mind-set with strong interpersonal skills

148

CRM Intern Resume Examples & Samples

Hands on experience with Marketo or similar Marketing solution preferred
Excellent organization skills, communication skills, process improvement, and project management experience
Build dashboards and data visualization for business intelligence/ reporting
Assist in Informatica data connectivity project
Data Enrichment- using external data sources to supplement existing data
Help maintain customer (Account, Contact and Lead) details in our CRM database (Salesforce.com) to ensure Marketing and Sales activities are reaching the right people
Utilize programs in Marketo for Lead distribution/hand-off and data management to keep customer details sync’d with CRM database

149

CRM Senior Manager Opportunity Resume Examples & Samples

In partnership with Country Head Of Retail and Regional Director sets and monitors targets for the country/area
In partnership with country/area functions (Marketing, Retail Training Team, Retail Operations and Finance) defines and ensures implementation of Customer Retention Plans, across stores and within the regional organisation and focus on overall customer engagement
In partnership with the regional team value proposition by segmentation that would maximize the commercial impact and elevation of the customer experience
Identify opportunities and roll out VIP consultant initiatives and development plan to provide consistent and elevated service to the customers while delivering on sales targets
Monitor team progress regularly and drive results in close collaboration with the Store Managers
Drive the right behaviors and ensure teams adhere consistently to standards and processes agreed to deliver the Burberry Experience to clients
Establish key external partnership and seek business opportunities
In partnership with Retail Training Team elevate the clienteling skillset of all retail organization

150

VP-am CRM CLT ARC Resume Examples & Samples

Ability to multi-task and reprioritize work and demands throughout the day
Demonstrates attention to details and accuracy in approach
Strong analytical skills, including financial analysis
Proficiency in Excel, Word and PowerPoint
Interest in structuring credit transactions
Ability to interact effectively with internal stakeholders
Ability to learn about financial derivatives, investments and wealth advisory capabilities
Ability to complete projects with limited supervision
Bachelor's degree in finance or related field
Minimum GPA of 3.2 or equivalent experience
Credit Risk Infrastructure tool and application (LOS, ARC, WS, CC, EN, SRGT, SELM, etc.) experience is a plus
Minimum 10-15 years of work experience
Any additional professional degree will be an added advantage

151

IT CRM / Clienteling Analyst Resume Examples & Samples

Responsible to provide support for Global CRM and Clienteling system
2 + years of experience supporting a CRM database (preferred Epicor CRM 6.1.x)
Experience with other Epicor software such as Connected Retail POS, Sales Audit, Query Designer a plus
Strong analytical and communication skills

152

CRM Production Services Analyst Resume Examples & Samples

Work closely with the senior manager to build the Production Services function and ensure its alignment with current and future business needs and strategy
Build and maintain relationships with key business stakeholders acting as a partner by providing proactive customer service
Advocate for business users, collaborating with delivery teams to drive customer centric enhancements and improvements
Manage BAU support operations including business service requests, production incident investigation and root cause analysis
Participate in and maintain the CRM community, keeping users up to date on enhanced functionality and features
Execute the agreed strategy for the on-going adoption of Salesforce
Conduct training on all aspects of the Salesforce platform
Prepare formal documentation, training materials, and support knowledge articles such as procedures, FAQs and business tips
Ensure operational stability by establishing and continually improving both delivery and support processes
Work with the Vendor to understand best practice approaches, methods and metrics
Design and build reports based on business users' needs
Report on and drive adherence to audit and access controls
Generate, analyse, and report on operational metrics to provide an understanding of the current status of the production environment and to identify the best opportunities for improvement
Support the test function with knowledge that aids test scripting & execution, including handovers & walkthroughs
Establish, monitor, and ensure adherence to SLAs/OLAs as agreed with business groups
Provide regular service delivery reviews with key business and technology stakeholders
Estimate, plan, and complete support oriented projects on-time and on-budget
On-call availability and some travel required
At least 3+ years direct experience using/administering Salesforce (certification preferred)
Ability to review proposed solutions and make recommendations based on project roadmaps and timelines
Experience with change/release processes in Salesforce
Excellent communication, motivational and presentation skills
Understanding of sales and marketing functions
Knowledge of cloud business communications
Excellent data analysis and consultative skills, with a logical approach to problem solving
Experience of working within Agile methods
Experience of managing 3rd party software vendors
Data solution management experience (SQL Reporting, data feeds etc.)
Experience of external application integration with Salesforce
Familiar with reporting tools such as OBIEE, Crystal Reports
Excellent communication (written & oral), interpersonal and relationship management skills at senior levels
Proven experience in Network /Voice / Media as it applies to CRM

153

Cidm / CRM Analytics Co-op Student Resume Examples & Samples

CIDM – The team is responsible for executing marketing campaigns to ensure the right communication gets to the right customers
CRM Analytics – The team is responsible for analyzing and optimizing marketing efforts to ensure marketing campaigns are efficient and effective
Manage timelines, accuracy and reliability of Marketing Campaigns to meets the business objectives
Interact with RBC IT, Marketing and Product groups and various technical groups to understand, champion, challenge and specify business, design and technical requirement for marketing tactics
Responsible for the timely development, execution and quality assurance of Direct Marketing tactics through a variety of channels
End-to-end responsibility for marketing analysis including framing analytical objectives with senior leaders, sourcing relevant data, performing in-depth analysis and presenting actionable insights to stakeholders in a timely and effective manner
Evolve and optimize campaign processes, and ensure the alignment to business and marketing objectives
Perform quality assurance audits to ensure the campaign design & build has been accurately interpreted to meets the business need
Follows all Data Stewardship and Governance policies and processes that align to and support Canadian Banking business strategies and priorities
Ensure corporate reputation is maintained by strict adherence to privacy guidelines and ethics, data stewardship and governance policies and processes
Identifies and implements new methods or processes to shorten the Marketing cycle or to reduce costs
Ensure that all CRM concepts, CIDM standard methodology and best practices are implemented in day to day routines by self and team

154

CRM Digital Solutions Manager Resume Examples & Samples

To develop a good understanding of the current state of CRM functionality across key countries, and document the current situation
To develop a generic group wide roadmap for CRM functionality and its exploitation and continually maintain the roadmap in light of new external development
Liaising and influencing Stakeholder Management at all levels within the organisation
Alignment of Business and IT strategy through formal and informal processes
Developing appropriate Enterprise and System Architecture
MBA or Masters in relevant subject
Deep experience of and knowledge in CRM and related technologies
Management/Team Leadership Experience

155

CRM & Ecom Marketing Specialist Resume Examples & Samples

Drive acquisition to the CRM database through multiple touch points
Implementation of CRM campaigns in line with the Omnichannel calendar and across all BU’s - both instore and eCom executions
Data analysis across all campaigns executed
Execution of data Health campaigns to ensure the database is always clean and up to date
Provide input into driving eCom marketing innovative and leading executions according to the EM & Global guidelines and business objectives
Partner with EM South IT and external vendors (if/where required) to understand the necessary technical infrastructure to support the CRM and eCom program
Support the Market loyalty program
Keep up-to-date with developments in the CRM field
Support links with potential partners, including colleagues in Sports Marketing and PR, to develop personally relevant, inspiring content and consumer experience
Provide quarterly competitive reviews for CRM & eCom Marketing
Working cross-functionally in a diverse team
Good understanding of the Consumer Campaign Process from brief through to execution
Proven communicator – both written and verbal
Ability to build strong relationships (agency management)
Advanced user of MS Office suite of products
University degree preferably in Marketing or relevant qualification
Digital experience (CRM & eCom)
Minimum 3 years work experience in digital / eCom

156

CRM Integration Specialist Resume Examples & Samples

Work with the CRM team to prepare, configure, execute and optimize multi-channel campaigns (email, web, and in-game)
Troubleshoot and fix issues with campaigns and toolsets as necessary to insure best performances and delivery rates
Explore and analyze data from internal databases to optimize segmentation strategy
Produce regular reports with campaign feedback and KPIs
Contribute to the ongoing evolution of CRM best practices at Ubisoft
College or university degree with ties to digital marketing, computer sciences and online technologies
2+ years operating CRM, Web or digital marketing toolsets (especial emailing)
Emailing experience using Adobe Campaign (Neolane) or other enterprise CRM solutions
Experience with Adobe Suite - specifically Photoshop, Dream Weaver and its web applications
Understanding of HTML and CSS, and their application to Digital Marketing
Understanding and coding skills in JVS, SQL, SOAP and REST is definitely a plus
Strong understanding of standard business softwares like Microsoft Office, Outlook, etc

157

CRM Integration Specialist Resume Examples & Samples

Currently enrolled in a university program with ties to computer sciences, digital marketing and online technology
Strong interest for digital marketing and operating CRM toolsets
Any work experience in digital marketing, CRM or Web is an asset (especially emailing experience)
Understanding and coding skills in HTML5, CSS, JVS, SQL, SOAP and REST is definitely a plus
Experience with business softwares like Microsoft Office, Outlook, etc
Passion for gaming, technology and internet culture

158

International CRM Loyalty Manager Resume Examples & Samples

Working with the Interational CRM Director, review and enhance the functioanlity of the LYBC programme globally to improve its appeal and effectiveness in building a profitable and loyal customer base, and to ensure it remains an effective point of differentiation when compared with competitors programs
Co-ordinating regular reviews of KPIs with the markets to review the effectiveness of the LYBC programme in the market
Planning the roll out of further instance of LYBC by market in conjunction with the Senior Manager, CRM Programme Development. Having agreed the schedule of roll outs, be the business project Senior manager working alongside the IT project manager to ensure the timely and successful deployment of the LYBC programme
Working with the markets launching the LYBC programme, establish a migration plan to ensure current customers are converted, lapsed customers are reactivated, and new customers are acquired
Working with the Retail Academy develop and maintain a curriculum of training materials to support the delivery of the LYBC programme and to maintain awareness of new developments and initiatives

159

Digital CRM Analytics Manager Resume Examples & Samples

Actively foster consumer engagement & retention opportunities across OTV, using a combination of custom research, web analytics, social analytics, and social listening tools to internalize a multi-faceted view of the modern consumer across each of our markets. Champion that understanding directly with our TV stations’ Content, Creative Services, and Marketing departments
Own Social Insights across current and future platforms, both in social analytics and social listening spaces. Leverage social data as a real-time data source to identify emerging topics of interest, inferred consumer attitudes, key social influencers, etc. to inform marketing, social, and content strategies
Build loyalty analytics efforts, both in pre-conversation and post-conversion lifecycle phases. Also responsible for 1st party data around our loyal user segment and expanding insights
Perpetually monitor and create research material around the competitive landscape within our local markets. This includes analysis of the competitive audience composition as well as digital marketing strategies of other news sources
Evaluate the effectiveness of content verticals across each station and the Creative Content Group, informing the organization of content successes as well as future opportunities in our content strategy
Partner with internal and external teams in evolving metadata categorization around our content verticals. This includes abstract classification design as well as operational execution of cross-platform principles with respective stakeholders
5+ years at a digital marketing agency or media publisher with an emphasis on digital marketing analytics
Storyteller. Strong experience creating and presenting insights around research and data in all settings. This includes a wide variety of team members both familiar and unfamiliar with digital media
Proven leadership around social data insights, both in social analytics and social listening platforms (Facebook Insights, Twitter Analytics, Shareablee, Sysomos, Radian6, Crimson Hexagon, etc.)
Strong experience leveraging structured and unstructured 1st party/CRM data, comfortably deriving behavioral patterns and corresponding recommendations from each (login, email, cross-channel marketing data, etc.)
Experience with digital analytics and syndicated measurement tools preferred (Adobe Omniture, comScore, Nielsen, Hitwise, Quantcast, Simmons, Chartbeat, or similar tools)
Superior interpersonal skills with a history of successful internal and external collaboration
Exceptional organizational, presentation and communication skills – both verbal and written
Proficiency with Microsoft PowerPoint, Excel, and Word

160

CRM Team Leader Resume Examples & Samples

Primary point of contact for clients/brokers within and across different industry verticals
Responsible for overall client satisfaction and retention for assigned client(s)
Work cross functionally within the matrix organization to define, coordinate and manage client requests and resolve client issues/concerns. Will work internally with technology, legal, sales, implementation, operations, clinical, marketing and communication teams to design and deliver client programs. Will work externally with clients who are in human resources and/or technology roles
Provide proactive client/broker service and outreach to provide guidance, support and program consultation
Proactively monitor and measure assigned client program data throughout the year; provide clients with timely and meaningful insight and/or recommendations
Prepare and deliver client/broker presentations, meeting agendas and action plans; in person and/or via phone
Proactively manage client contract renewals and direct program re-launches
Provide support and guidance internally and externally to assist clients and co-workers with program design, program engagement initiatives and screening events
Proactively seek information and solicit client insight to assist in creating/delivering value and to identify potential business development opportunities
Primary point of contact for assigned CRMs for all internal matters and questions
Responsible for mentoring, assisting and facilitating internal solution delivery as a partner to assigned CRM
Provide assigned CRMs with performance feedback (including documentation, as required)
Other duties as assigned/special projects
Action oriented: Works smart and independently, is high-energy, highly responsive, seeks out & tackles challenges and is results-focused
Versatility and Flexibility: Willing and able to handle multiple client accounts, projects and tasks. Knows if, when and how to leverage available tools, support and resources to complete tasks on time and within scope, comfortable with frequent changes and change management
Communication: Demonstrable excellent verbal & written communication skills, able to create formal and informal client/broker presentations, effectively summarize meeting outcomes and design detailed action plans
Conflict Management: Read situations quickly and adapts accordingly, sees conflicts as opportunities not obstacles, maintains professional demeanor, able to make conflicts constructive instead of damaging, cool under pressure
Decision Making: Uses a mixture of data, analysis, wisdom, experience and judgment to address/resolve concerns. Is solutions-oriented and agile when processing information and managing change
Customer Focus: Quickly identifies common ground, knows when to persist and when to compromise, effectively negotiates to deliver a win-win outcome, seeks to develop personal connections with others, motivated to achieve trusted advisor status
Time Management: exceptional organizational and time/deadline management, effectively manages expectations regarding deliverables, plans the work and works the plan
Self-Development: Committed to continuous improvement, open to learning, motivated to seek out information and knowledge, improving business acumen and industry knowledge
Integrity & Trust: Truthful & reliable, leads by example, delivers on promises, effectively manages expectations
Bachelor’s degree or a minimum of five (5) years equivalent work experience in SAAS, healthcare management, and/or human resources/benefits administration
Experience managing multiple client accounts including dynamic, multi-faceted programs in a service oriented industry, consulting capacity and/or a SAAS company. A background that includes healthcare management, health promotion or public health is preferred (not required)
Strong computer skills (MS Word, Excel, and PowerPoint)
Willing to actively engage in and contribute to the corporate culture and uphold the company values
Willing and able to travel, as necessary to meet with clients
Demonstrated expertise and proficiency with Viverae tools, processes and systems
Demonstrated success working cross functionally within Viverae in a professional and collaborative manner
Has not been on a Performance Investment Plan (PIP) or Written Warning (WW) in the past 12 months

161

Senior Product Mktg Mgr CRM Resume Examples & Samples

Be the lead technical evangelist of our Sales and Social domains and productivity capabilities, building out differentiated technical content and demonstration scenarios that enable thought leadership
Drive the collaboration with Sales and Social and productivity feature PMs to deliver functional roadmap content
Deliver our value proposition and product demonstrations at internal and external conferences and strategic briefings
Act as point of contact with Office 365 PMG team to align on capabilities and value proposition

162

Technical Product Manager, Identity / CRM Resume Examples & Samples

Defining product features and deliverables that support business goals in collaboration with management and stakeholders
Developing, communicating and tracking against project plans with clear dates, assigned owners and target milestones
Using appropriate tools and creating associated communications documents for introduction of new features into the live product
Creating, managing and communicating the product roadmap and backlog
Drafting and submitting budget proposals, and recommending subsequent budget changes where necessary
Determining Resource Allocation, assessing the need for additional staff and/or consultants required for successful delivery of a product feature
Developing and delivering progress reports, proposals, product definition documentation, requirements documentation, training and presentations to internal and external parties, as required
Defining, monitoring and reporting KPIs for assessing product vitality and business value
Working alongside operational teams to ensure appropriate SLAs are in place for operational services/processes that support the product
Degree or equivalent in an appropriate IT or commercial discipline
Proven experience of Technical Product Management in web/internet environment
Competent in both Agile and Waterfall methodologies
Experience working with new technologies in the Customer Relationship Management (CRM) space including the management of commerce and marketing platforms (e.g CSG, Siemens, Salesforce.com, SAS Campaign Studio, Unica, Messaging Platforms such as Exacttarget, Kaltura)
Extensive experience in an IT or web related industry; preferably a media environment
Technically competent with various desktop organisational software programs including MS Office (inc. Word, Excel, PowerPoint, MS Visio and MS Project) and experience with JIRA/Atlassian or similar
Experience of managing the interface with internal or external customers
Technically and operationally competent in Online Video systems and supporting technologies
The ability to communicate a wide range of technical terms, concepts and procedures with both business and technical people
Knowledge of OTT services running multiple platforms such as Web, Mobile apps, Set top box and Smart TV, highly desired

163

CRM Insight Manager Resume Examples & Samples

Driving the CRM communications planning (email, DM, SMS, push messaging)
Oversee CRM forecasting, contact strategy and trade reporting
Deliver the CRM testing programme
Oversee delivery of UK business customer insight requirements and deliver actionable data and analysis (using Siebel, SAS and statistical analysis)
Working with key stakeholders throughout the business to provide actionable insights from customer knowledge base to aid strategy decisions
Champion the CRM database and delivery of data for campaigns
Provide recommendations and technical support for CRM activities and communications based on customer insight
Oversee the technical development of our loyalty programme Love Your Body™ Club
Undertake predictive modelling and analysis
Line Management of CRM team analyst

164

Head of CRM Applications Resume Examples & Samples

Manage multiple simultaneous Salesforce implementation projects from start to finish
Manage and coordinate project calendars and schedules
Lead and coordinate cross-functional and cross-departmental teams
Liaise with all levels of administrative staff in various key departments (e.g. Undergraduate Admissions, Graduate Admissions, Leventhal School of Accounting) to understand business processes, define functional requirements, assess feasibility/complexity/scope of new capabilities, design and implement solutions, and ensure successful roll-out
Lead discovery workshops, including the facilitation of stakeholder groups, solution presentations, and prototype demonstrations
Responsible for identification and inventory of customer process pain points and gaps in best practices
Supervise third-party Salesforce consultants and Marshall developers to ensure that solutions are implemented on time and to budget
Perform business process modelling
Manage project risk and scope change issues
Ensure that all capabilities delivered align with original business objectives, Sales, Marketing, IT strategies, and design intent
Ensure quality and consistency of solution design
Manage testing (all phases)
Work with other groups across USC (e.g. ITS, Registrar) to define and improve data integration between Salesforce and other University systems of record
Administer all of Marshall’s Salesforce instances (production, development, etc.)
Ensure that implemented solutions adhere to FERPA guidelines
Manage functional and technical documentation, ensuring that it is kept up to date (run books, process diagrams, system information, technical documents)
Train end users in Salesforce
Promote Salesforce and educate the Marshall community about its benefits
Work with the CIO to define Marshall’s broader CRM strategy, as it fits in with Marshall broader vision
A proven functional/technical professional with five years minimum experience managing IT projects
Ability to conduct complex systems and functional analysis and translate user requirements into business solutions
Demonstrated ability to translate business issues into both process and technology solutions, with a demonstrated proficiency in evolving and managing IT system/service development/compliance management
Understands systems dependencies and interrelation to business
Works effectively with internal customers and external partners solving complex problems
Ability to manage expectations with business and IT stakeholders in terms of deadlines and scope
Able to analyze complex cross functional and cross platform issues
Exceptional communication skills, both verbal and written
Experience with Salesforce, Marketing Cloud, iContact, Informatica, and DATA.com
Familiarity with payment processing processes, technologies, and players
Familiarity with SDLC concepts (agile, waterfall, iterative), practices and procedures, applying the proper tool to the scope and type of project

165

Win CRM Mktg Mgr Onboarding Resume Examples & Samples

Own, develop and lead strategy & execution of global onboarding marketing program in direct channels
Align onboarding direct marketing programs with other Marcom owned channels for campaigns & key new product launches, and partner with vendor staff and internal operations teams to execute your direct marketing strategies
Lead infrastructure, instrumentation and product level support needed for all Windows direct marketing efforts
Own and manage the global Windows monthly newsletter
Manage and work with agency and other resources to drive creative development of assets and targeting of offers
Partner with Product Marketing, Marketing Communications, Business Intelligence, Engineering, and internal and external agency teams to develop CRM execution plan, within budget
Guide business intelligence to ensure meaningful and timely campaign reporting
7+ years of marketing experience, with 5+ in CRM, direct marketing or lifecycle marketing
Solid experience partnering with agencies to develop effective and innovative creative on a tight timeline
Proven ability to operate successfully in a highly matrixed organization across multiple groups and business owners; candidate must be assertive and be able to argue their position in written or verbal form
A thought leader, a strong strategic thinking to identify opportunities, problems and solutions that drive the business forward
International experience is a plus

166

CRM Salesforce Systems Analyst Resume Examples & Samples

Participate significantly in the planning and deployment of specific initiatives and projects
Support the simplification of my clients' solution portfolio across their business programs by analyzing business requirements, developing solutions and supporting documentation for development teams
Take responsibility for building functional and technical specifications to meet business requirements while driving cost efficiency in this solution delivery within assigned area
Implementation of different types of interfaces between systems
Responsible for designing technical solutions within the CX Ecosystem across the following process and platforms: Marketing (Eloqua), Sales (SFDC), CPQ (Apttus), Support (SFDC), Installation & Service (SMax) with the focus of this role being Marketing & Sales
Drives simplification of the solution portfolio in collaboration with IT business partnership teams and assist Solution Architect and Project Manager in implementation plan
Influences business leaders on business process improvement and data quality
Support solution operations leader to improve reliability and efficiency of solutions
Communicating and effectively coordinating change to the business
Analyze, design and integrate: 5.0 Quote to cash, 5.1 Sales and Operations Planning, 5.2 Opportunity Management, 5.3 Inquiry to Contract, 5.4 Order to Cash, 5.5 Customer Service and Compliant Management, 7.0 Analytics, 7.2 Operations Analytics

167

CRM Assistant Resume Examples & Samples

Support the process of delivering a world class customised CRM program
Support the customernewsletter management and quality control by working closely with other departments (merchandising, design, editorial, social media etc.) Developing and implementing a host of customised and compelling campaigns from overall topics/themes through to copy and subject lines
Undertake campaign management of the newsletter program within the email service provider
Monitor subscriber lists & work with the technical team and product managers on programs related to newsletters and subscriber lists
Support the CRM executive to understand and communicate the detailed performance and effectiveness of each campaign
Research and recommend new newsletter opportunities, undertaking competitor benchmarking and activity tracking
Support and in some cases drive broader CRM programs (e.g. welcome programs, abandon basket, free shipping promotions etc.)

168

Rating Specialist CRM Global Credit Rating Team Dutch Resume Examples & Samples

Bank apprenticeship or a proven track record in the financial sector, ideally combined with a university degree
Knowledge of financial markets and commercial and sector-specific trends and relevant work experience desirable
Additional professionally relevant qualifications desirable (MSc / MA / MBA / CA / CFA, etc.)
Preferably sound accounting knowledge and experience with financial indicators and balance sheet analysis
Solid subject matter and technical expertise
Well-versed with MS Office
Outstanding analytical, organizational, administrative and time management abilities
Excellent communication skills as well as verbal and written language skills in English and Dutch
Motivated team player with the ability to grasp ideas and facts quickly without losing eye for the detail

169

CRM Assistant Resume Examples & Samples

Highly analytical and excellent attention to detail
Experience or interest in CRM & Direct Marketing experience preferably in a luxury retail brand in Europe
Ability to organize, prioritize and multitask effectively
Thrive in a fast paced on-time deliverable environment
Team player, with a collaborative mindset
Computer Literate – Advanced Excel, PowerPoint, Database and Word skills
French, Spanish, German or Italian language skills desirable

170

Surface Senior CRM Mktg Comms Mgr Resume Examples & Samples

To define the Surface CRM strategy and related prioritization
To define and manage the Surface CRM budget
Drive Monthly Business Results reviews for Surface CRM
To manage the segmentation development of the Surface CRM base
To develop and manage the deployment of trigger based onboarding, engagement and renewal journeys for Surface users
To develop and manage the deployment of monthly/quarterly newsletters to Surface users to drive post sales monetization and engagement
To drive new Surface customer acquisition through cross device and service CRM collaboration
To manage the Surface CRM content planning and creation
To manage Surface CRM campaign planning and deployment (CRM primary contact for campaigns and product marketing)
To manage the Surface CRM operations together with the responsible team
To manage the Surface CRM analytics together with the responsible team
To collaborate with the in-device channel responsible to plan and deploy aligned messaging
To manage continuous content analysis and to drive the deployment of the insights and learnings
To manage the content cooperation and alignment with other CRM teams within Integrated Marketing team
To participate and contribute to the planning and deployment of other Devices CRM programs
5+ years of experience with the OEM industry
Experience in telecom, technology, entertainment or mobile service industries
International experience is an advantage

171

Senior CRM Mktg Comm Mgr Phone Dev Resume Examples & Samples

To define the Phones CRM strategy and related prioritization covering onboarding, engagement, renewal journeys and Post Sale Monetization
To manage the segmentation development of the Phones CRM base
To drive new Phones customer acquisition through cross device and service CRM collaboration
To manage the Phones CRM analytics together with the responsible team
To create programs designed to drive fans and goodwill i.e. Customer “Love”
To identify and deploy CRM development programs across Phones, Windows Surface, Band and HoloLens to drive adoption of One Execution Model across, team alignment, efficiency and bigger impact
To define and manage the Phones CRM budget
Drive Monthly Business Results reviews for Phone CRM
To manage the regional and local communication and collaboration for Phone
BA/BS in communications, marketing or related discipline required. MBA preferred

172

Senior Mktg Comms Mgr Win CRM Resume Examples & Samples

Own, develop and lead strategy & execution of global engagement and post-sales monetization marketing programs and campaigns in direct channels
Align engagement and post-sales monetization direct marketing programs with other Marcom owned channels for campaigns & key new product launches, and partner with vendor staff and internal operations teams to execute your direct marketing strategies
Partner and define infrastructure, instrumentation and product level support needed for Windows engagement direct marketing efforts
Evangelize new CRM strategies with senior leadership, product marketing, engineering, BI and other stakeholders
Work with marketing analytics to develop targeting models, create segmentation strategies, and measure campaign success
Own and manage multi-million-dollar budget, including fiscal year planning, monthly and quarter forecasting and accruals
Communicate out results on an ongoing basis to key global partners and senior leaders
Proven experience driving effective and innovative digital and direct marketing campaigns in email, in-product and online channels
Clear understanding of marketing analysis, segmentation, test/design targeting, and campaign metrics, including how to measure ROI, incremental performance
Successful candidate will be a highly motivated self-starter who can develop and evangelize strategies in ambiguous situations, in both autonomous and collaborative fashions

173

Senior Devices CRM Mktg Mgr Resume Examples & Samples

Define the Surface, Band, Phones & HoloLens CRM strategy and related prioritization covering acquisition, renewal, upgrade and lifecycle cross device and service CRM
Manage the segmentation development of the devices portfolio CRM base
Manage the X-device CRM analytics together with the responsible team
Create programs designed to drive fans and goodwill i.e. Customer “Love”
Identify and deploy CRM development programs across Phones, Windows Surface, Band and HoloLens to drive adoption of One Execution Model across, team alignment, efficiency and bigger impact
Define and manage the X-device CRM budget
Drive Monthly Business Results reviews for X-device CRM
Manage the regional and local communication and collaboration for Phones, Surface, Band and HoloLens
9+ years of marketing experience, with 7+ in CRM, direct marketing or lifecycle marketing
Experience leading agencies to develop effective and innovative creative on tight timeline

174

Premier Field Engineer Dynamics Crm Resume Examples & Samples

Onsite proactive and reactive services to our Premier customers
Short term engagements through Rapid Onsite Support and proactive engagements (technology workshops & health checks)
Long term engagements with Dedicated Support Engineering
75% Travel throughout EMEA
Services delivered by highly skilled engineers with deep technical expertise

175

Dynamics CRM Technical Consultant Resume Examples & Samples

Advanced CRM Plugins, C#, JavaScript, HTML/CSS, SQL and ASP .NET development experience
Experience with integrating Dynamics CRM with external systems is highly advantageous
At least 3 years' experience to create and debug plugins
Experience in communicating and working with business and other non-technical teams
Strong understanding of business change management

176

CRM & Email Marketing Manager Resume Examples & Samples

Email marketing via test and learn initiatives, deriving insights from post-campaign analysis, and optimizing programs to better deliver incremental revenue and ROI
Lead and design the end-to-end email marketing strategy for Teespring including acquisition, loyalty, and retention
Setup and deploy complex automated communications within Send With Us and SendGrid
Manage schedule of deployment to optimize user response and actively manage email lists
Generate, analyze and interpret data for email campaigns
Manage email best practices including partnering with operations, product, engineering and, agency partners in execution of marketing triggered-based campaigns that drive incremental ROI for the business
Translate and manage roll-out of our CRM strategy and execute all direct marketing programs, including acquisition, engagement, and retention campaigns for the organization, integrated across online and offline channels
Ensure that all campaigns are developed and deployed on time and with high quality (QA) and superior customer experience - many quick turn around projects that require immediate problem solving and action
Work collaboratively with Data Engineering and Product teams to understand the customer platform, data profiles, customer segments, and key technologies to drive best-in-class global customer engagement strategies
2-4 years of experience creating and launching email campaigns
Skills in in budget/ROI planning and financial forecasting relating to marketing strategies and programs
Demonstrated ability to interpret consumer trends and research, and implement relevant and actionable CRM marketing programs
Strong project management and problem-solving skills
Experience in managing cross-functional teams (internal and external collaborative, positive, “service-oriented” attitude)
A team-centric personality; someone who can push for results while helping to create a great work environment

177

CRM Service Manager Resume Examples & Samples

Oversee gift entry and processing to ensure that all gifts and pledges are entered onto the database to ensure accurate reporting
Manage donor relations through a variety of channels to maximise relationship building opportunities
Educated to degree level or equivalent in a marketing or business related qualification
Proven experience of working with a CRM database, preferably with a balance of CRM strategic planning and implementation
Experienced in database management and data management tools and techniques - including data protection, data cleaning and coding
Experience in marketing/sales/customer experience insights and analytics is preferred in addition to intermediate to advanced Excel knowledge and SQL
Highly numerate and IT proficient
Strong knowledge of budgeting and forecasting
Proven in the ability to design and implement complex systems
Knowledgeable of Direct Marketing principles, with specific experience of managing donor relations through databases, donation processing and external fulfilment agencies

178

Mgr-crm Resume Examples & Samples

Collaborate with marketing to understand the respective calendar and business objectives. Apply RLD/EDF online data information and create actionable business plans
Partner with RLF/EDF marketing leads, ecommerce lead, and corporate Digital Media lead to develop precision marketing programs that drive brand awareness or conversion by the customer
Partner with RLF/EDF ecommerce lead, RLF/EDF marketing lead, and corporate CRM lead to develop and grow the new RLF/EDF loyalty program
Innovates – Shows curiosity, imagines creative solutions generating business value, promotes team creativity and utilizes data to draw new insights
Manages Complexity – Reasons from multiple perspectives (i.e. analyzes issues by combining listening, observation, reasoning and common sense) and makes decisions (i.e. finds solutions when facing dilemmas)
Interacts Effectively – Listens and communicates effectively (i.e. presents confidently and convinces others) and actively networks

179

Loan Operation Specialist Sg-pb CRM Resume Examples & Samples

Min 3 years background in financial industry
Understanding of financial products
Credit documentation/ credit operation /credit control experience is preferable

180

Senior Manager, Global CRM Resume Examples & Samples

Bachelors degree: marketing, math, statistics, industrial engineering
5-7 years progressive leadership experience in multi-channel retail marketing; solid understanding of retail and e-commerce business required
Advanced proficiency in Microsoft Word, Excel, PowerPoint, Access
Solid direct marketing, retention and loyalty program management experience
Understanding of relational consumer databases; prior use of related applications required
Ability to review metrics on an on-going basis, analyze, draw conclusions and recommend immediate action
Hands on experience in customer contact management and marketing through multiple channels: email, direct mail, and web channels
Solid understanding of analytics, including segmentation and modeling and applicable metrics for all tactics and channels
Entrepreneurial; ability to drive forward with goals independently

181

VF Outlet CRM & Digital Marketing Coordinator Resume Examples & Samples

Generate and distribute weekly, monthly and quarterly reports for VIP loyalty program
Liaise with agency of record to ensure successful day-to-day management of loyalty program
Coordinate all creative assets in support of all CRM communication tools including email, direct mail and digital
Support the CRM manager with day-to-day execution of engagement strategy, PLCC launch and database segmentation
Manage email communication calendar, individual campaigns and follow up analysis
Generate and coordinate all digital content for ecommerce platform
Integrate marketing calendar and programs with ecommerce platform
Manage brand's social media content development and uploads
2-4 years of marketing experience
Bachelor’s degree in Marketing, communications, or Advertising, or equivalent experience
Strong communication, organization & project management skills
Must be able to manage multiple tasks
Ability to work in a fast-paced environment and willing to re-prioritize tasks while maintaining all deadlines
Innovative and interpersonal skills
Proficient in Microsoft Office; Adobe Creative Suite is a plus
Must be able to work occasional weekends and travel

182

Dynamics CRM Technical Consultant Resume Examples & Samples

Hands on experience with development and design using MS Dynamics CRM 2011 and Dynamics CRM 2015
Experience in development of SSRS reports
Dynamics CRM configuration & customisation
Development of CRM plugins and custom workflows
Experience in developing ASP.Net web applications and WCF services
Javascript, HTML, Jquery and JSON; specifically experience with writing Javascript to extend CRM forms

183

Cib-global Credit Risk-crm Natural Resources Resume Examples & Samples

Excellent credit credentials, analytical skills and experience plus in-depth knowledge of accounting and corporate finance
Strong client interaction skills and outstanding verbal and written communication skills – able to partner with internal groups and interface with external clients
Excellent product knowledge including traditional credit products and derivatives
Ability to work independently and as a part of a team
Experience with the Power/Utilities industry a plus

184

MAC CRM & Promotion Executive Resume Examples & Samples

CRM Program Management
Manage regular and special VIP cultivation program and promotional Newcomer program: Sampling/touch programs(DM/SMS)/stock control
Regular counter support: store communication/execute various touch programs/develop collaterals for CRM activities
Follow up with CRM campaign result tracking and analyze effects
Provide consumer insight and suggest CRM campaigns to support each channels
CRM monthly dashboard update
Plan and execute yearly VIP Gift Program : Plan/stock control/store communication
Monitor and report competitors’ activities of CRM Program
Customer Information Management
Conduct consumer segmentation and come up with relevant CRM programs
Manage and modify customer data(profile & mileage/point) based on request by counters
Response to critical customer claims in collaboration with CCC
Promotion
Develop strategy and annual plan for promotion
Communication with counters regarding promotion programs
Analyze and Follow up of Promotion Activities
Develop VIP & New Customer Promotion Program
Monitor and report competitors’ activities of Promotion
Develop Co-promotion programs and develop new CRM programs
Relevant CRM or CRM-related experiences more than 3 years

185

Coordinator, CRM Resume Examples & Samples

Provide 1st tier CRM support, answer user questions, manage trouble-shooting, and provide training as-needed to all users, including executive management, within Tickets, Clubs and Corporate Hospitality (50%)
Maintain CRM system, including data hygiene (including accuracy) management and ease of use (20%)
Create custom CRM views, reports, dashboards, etc., for all users, including executive management within the department (20%)
Collaborate with Director, CRM and other stakeholders to design, develop and execute a cross-business business model for CRM, including system usage and architecture (10%)

186

CRM / Business Services Intern Resume Examples & Samples

Send out legal letters (e.g. release to utilize logos) to all Comcast Wholesale customers. Track and record responses in CRM tool
Cleanse customer data in CRM tool
Cleanse data from operational systems prior to import into CRM tool
Generate, analyze and distribute customer and product line reports utilizing CRM and analytics tools
Read reports and identify trends in emerging digital content landscape
Assist with projects to ensure deadlines are met
Regular, consistent and punctual attendance
Major: Computer Science or a related field
Demonstrate solid decision-making skills
Proven analytical, organizational, and problem-solving ability
Authorized to work in the United States of America

187

CRM Audience Manager Resume Examples & Samples

Develop, execute, monitor new campaign segmentation strategies
Monitor campaign performance in order to make recommendations to change/create new audience segments
Monitor & adjust campaign audiences based on deliverability KPI's
Onboarding of new customer data for new partner launches
Develop standards for campaign audience creation
Maintain existing campaign audiences
Knowledge of and previous experience with customer segmentation
Previous experience monitoring and maintaining deliverability best practices
2+ years email marketing experience and use of top tier ESP
SalesForce Marketing Cloud/Audience Builder experience preferred
Proficiency in SQL a plus

188

Specialist CRM E-com Resume Examples & Samples

Coordinate with site merchandisers, brand team, category buyers, territory teams for seasonal planning and product launchesCreation of newsletters in collaboration with brand, product and retail teams (with support of designer). Plan and brief agency and drive strategy for upcoming campaigns. Develop and execute promotional plans and strategies. Marketing activations planning and control. Review, monitor and improve newsletters/campaigns results. Database analytics. Providing reports to all stakeholders. Performing of A|B tests of newsletters
Passion for working in Adidas. Pasion for email marketing. Passion for analysis
Proven experience in direct marketing (email and SMS) more than 1 year. English level : upper intermediate and higher. Good experience with analytics tools (Tableau/MicroStrategy/Adobe Omniture)
High self-organization and responsibility. Copywriting skills. High communication skills. Higher education, preferable in marketing/management

189

CRM IT Analyst Resume Examples & Samples

Provide on-call support of CRM Database and Loyalty & Rewards Systems
Provide technical expertise on domestic and international CRM databases
Identify and improve data integrity throughout multiple integrated data systems
Aid Solutions Delivery as technical lead and by creating technical specification documentation
Provide forward-thinking technical design ideas to implement business initiatives
Support business partners with ad-hoc SQL queries and analysis
Experience with databases and data architecture for Oracle and Netezza solutions
Knowledge of SQL for database queries and analysis
Knowledge of integration systems and strategies, including ETL, ESB, flat files and SFTP
Experience with Agile and Waterfall project methodologies
Experience working with and analyzing Big Data and CRM data
Experience with Loyalty program administration a plus
Experience with International CRM administration a plus

190

Crm, Audience & Activations Manager Resume Examples & Samples

Oversee acquisition efforts, including optimization of placements, creative development, and media buying
Responsible for monitoring and reporting health metrics and performance activity for CRM programs, with focus on parent audience
Develop and maintain the Nick Jr. Birthday Club program, inclusive of lifecycle analyses, acquisition optimizations, and value enhancements
Co-manage various Nickelodeon Fan Club efforts: Develop monthly exclusives, manage communications to base, oversee campaign production
Manage Nickelodeon and associated 1st party databases
Maintain relationships with CRM vendors
Identify and advise on testing opportunities and industry trends that drive innovation and meet business objectives
Propose, execute and fulfill promotional brand initiatives, including digital sweepstakes and social media campaigns
Manage SMS efforts, which includes planning, creative development, and execution
Work collaboratively across a number of internal and external groups, including design, UX, technology, ad sales, retail, recreation, production, and events
Minimum of 3 years experience in a CRM, direct marketing, audience development, or fan engagement role with a proven track record of success
Passionate about the Nickelodeon brand and our associated IP
Highly quantitative AND creative thinker is ideal
Ability to take-on all projects with an open-minded, flexible, and solution-oriented approach
Must be proactive and show initiative; a proven self-starter who can identify new opportunities and analyze problems to develop both strategic tactics and future opportunities
Able to write creatively, create impactful presentations, handle multiple projects and keep pace in a quickly moving department are required
Proven project management, organizational, and communication skills
Must possess a natural sense of curiosity with a hunger to learn and actively follow industry trends
Team –oriented and very collaborative
Most importantly, must be warm, enthusiastic, and personable!
Experience in the kids space and/or experience working directly with Parents
Mobile marketing experience

191

VP CRM, Plcc & Loyalty Resume Examples & Samples

Develop a vision and roadmap for understanding our customer’s life stages and enhancing CRM capabilities to drive customer acquisition, engagement and loyalty. Identify key drivers of customer loyalty and attrition and develop plans for improving
Be the internal customer advocate
Create customer segmentation and contact strategy, leveraging customer data
Improve TCP’s analytical capabilities to impact of all marketing programs. Develop and define customer dashboards
Quantify our customer base, segment the base and define key differences & drivers of customer value
Quantify lifetime value of customer segments and define what drives lifetime value
Support strategy & products teams with customer insights, quantifying customer impact of plans
Responsible for the planning, creation and financial recap of all campaigns
Recommend and test offers, incentives, creative positioning and merchandise focus to drive metrics against set objectives
Own TCP loyalty program. Develop and execute marketing programs leveraging loyalty program membership to drive business performance
Manage Private Label Credit Card to ensure business objectives are met
Work with card vendor to develop programs to drive card acquisition and spend through integrated programs across all channels, including store, marketing and online
Manage third party business partnerships related to strategic business growth
10+ years of direct marketing experience including 5+ years of management, with proven ability to increase customer loyalty and develop profitable marketing programs. Online marketing, CRM & PLCC experience is required
Knowledge of loyalty, PLCC and gift card best practices
Excellent analytical ability and mastery of direct marketing success metrics
Financial ROI and Budget management/investment experience
Ability to work in a complex, fast paced environment
Demonstrated ability to manage and optimize external partnerships
Excellent communication and presentation skills: persuasive, concise, clear verbal and written communicator
Unica experience preferred
Bachelor's Degree with an emphasis on marketing, business, or related field. MBA a plus
Previous experience in a retail environment is preferred
Advanced excel and power point skills required

192

Mgr, CRM Technology Resume Examples & Samples

Leads the team responsible for strategic direction and operational support of City National's CRM ecosystem (Salesforce) to ensure it is run and maintained in keeping with industry standards and best practices
Provides project and program technical leadership for the Bank's enterprise wide rollout of Salesforce as City National's CRM system. *Responsible for designing the architecture and data integration strategy for Salesforce
Establishes and maintains key relationships with the Enterprise CRM program and business stakeholders to align technology strategy with institutional and business goals
Provides technical and functional expertise relevant to CRM systems pertaining to their capabilities and related technologies
Provides oversight to the business stakeholders regarding CRM solution architecture, design, configuration, and implementation
Oversees ongoing enhancements within an agile or iterative SDLC methodology by aligning and prioritizing development tasks with business needs. *Manages related technical environments, including oversight of ongoing development activities and system administration. Oversees migration of code and configurations across development and production environments, including planning, testing and change management
Provides direct management of the activities of the CRM technical team. Coaches and mentors, supports professional development, supplies opportunities to improve skills and technical knowledge, and provides regular feedback about progress

193

Solution Architect CRM Resume Examples & Samples

Defining the overarching architecture and technology stack, integration process, interfaces, scalability, for CRM IT which is operating systems and processes across the globe in more than 30 countries for the brands adidas and Reebok
Responsible for performance, reliability, security and scalability of the data and technical architecture
Proficient collection and analysis of business requirements to formulate and define technical specifications and assess overall technical architecture impact of projects and programs. The projects and programs have a multi-million scale across countries, brands and business functions
Lead the relationship with IT security as well as related initiatives for the entire CRM IT space
Anticipate infrastructure processes and requests supporting the overall CRM program
Innovative and find creative solutions that may or may not need funding
Contribute in vendor selections in line with adidas procurement guidelines, as appropriate
Ensure CRM IT representation and actively participate in cross-company initiatives on architecture and building strategy direction for cross-functional technologies
Being a Digital enthusiast and knowledgeable along the latest Digital Marketing tools and solutions in the cloud offered as a SaaS, PaaS solution by the leading vendors in the Digital space
Experience with database technologies, managing large volumes and high-performance requirements
Practical understanding of physical hardware architecture, caching and network infrastructure
Solid hands-on experience of the traditional CRM ecosystem including data warehousing, analytics, campaign
Management / marketing automation, reporting/BI
Experience working closely with project managers, business analysts, QA groups, software developers, DBAs and
Fully understanding product lifecycles
3-5 years experience as a Technical architect for B2C CRM Projects (with technologies such as Neolane, SAS,
Oracle Siebel, Aprimo, Unica, etc.)
7+ years experience in IT positions, such as a Sr. Business Analyst or Technical Architect in IT consulting or
Industry (with an excellent track record)
Deep content knowledge and implementation experience with Enterprise Campaign Management/marketing
Automation preferred, Customer Service solutions acumen is a plus
Experience with cloud platforms for solution development: Azure, AWS
Strong customer focus and management of client expectations; ability to establish and maintain a high level of user
Trust and confidence in the group

194

CRM Data Analyst Resume Examples & Samples

Develop standardised integrity and internal performance monitoring
Work with all CRM users to develop consistent measurement approaches and create systems to deliver regular reporting to help improve performance and to inform investment decisions for regions, brands and products
Provide reporting that can track and compare test & learn variant approaches and then identify and recommend changes along with statistical confidence intervals
Provide deep analysis and insight on key business issues as agreed with the Head of CRM Development
Work with the CRM Development Team to develop systems for targeting recommendations and cross-promotion and be able to measure performance of different approaches
Develop a data analysis approach, capable of regular overall reporting and profiling as well as ad hoc deep-dive insight
Significant experience in a similar role either client or agency side is essential
Extensive experience of working with a range of tools and packages to interrogate data and build reports (e.g. R, Tableau, Python, SQL or similar)
A solid understanding of Microsoft SQL databases and language
Ecommerce experience desirable
Extensive in assessing the success of CRM activities and using evidence based approach essential
Solid understanding of the customer lifecycle essential
Experience of building data models to grow revenue and customer loyalty desirable

195

Dynamics CRM Service TSP Resume Examples & Samples

Strong communication and presentation skills with the ability to articulate the advantages of Microsoft technology to senior business and technical decision makers, as well as front-line technologists
Must be proficient in creating Technical Solution Strategy mapped to the business plan for the accounts assigned
Must be able to work effectively with virtual teams in a complex and rapidly changing sales environment
A BA/BS or equivalent experience, MS degree is preferred
Up to 25+% travel is required
This Job is eligible for the following work arrangements: TeleWork

196

CRM & Integration Projects Manager Resume Examples & Samples

Assertiveness
Prioritisation and project management skills
Desire for a varied role, and ability to manage multiple projects and stakeholders
Advantageous to have Marketing or publishing knowledge/experience
Strategical, conceptual and analytical thinker
Extremely goal, customer and team oriented
Flexibility and adaptability; willingness to travel internationally essential

197

Leader of Global CRM Platforms Resume Examples & Samples

10+ years of Agile development leadership
5+ Experience building distributed Agile teams - development across multiple teams and multiple geographic sites
5+ years building continuous integration and continuous deployment platforms
5+ years recruiting, training and retaining top technical talent
5+ years operating in a global management role
2+ years introducing and driving cultural change programmes
2+ years experience migrating large scale software platforms to the cloud
2+ years managing commercial relationship with external software vendors
2+ years experience doing external software evaluation and selection

198

Br-gerente de IMC CRM & E-commerce Resume Examples & Samples

E-commerce experiences: Lead end-2-end consumer experiences, activation calendar and performance (digital media andsocial channels =#clicks into purchases) for our own e-commerce (dedicated for premium/specialness) while evaluate the extension of the experiences to partners (e.g. KA, PurePlays, I-delivery) and new models (e.g. feel smart portfolio, app)
Project Candle: design and activate special celebrations & entertainment premium occasions through personalized experiences & licensing (e.g. Customized Allu Bottles for weddings)
CRM: design, launch and manage the capability that will enable TCCC to relate and create contextual /personalized relationship with "most valuable adults consumers"
Craft and lead new brand & highly profitable experiences inside e-commerce (e.g. Perfect Coke Subscription, Schweppes Drink Club, Leão Coffee digital platform, Innovation Launches.)

199

GDS DL Enablement Services F&A CRM Associate English Resume Examples & Samples

Work with the CRM Operations Team (Tier 2 CRM support) to monitor programs to improve CRM data, and other master data systems & integrity practices across Asia-Pacific
Work with the CRM Operations team to support the deployment of Global CRM upgrades
Support CRM Centre of Excellence, including but not limited to
Be a contact point for Region and Service Line Markets Operations and communicate this within the CRM team if appropriate
Be an escalation point for Tier 1 CRM Support
Understand and resolve issues within the CRM environment
Escalate issues to Tier 3 Support that cannot be resolved at Tier 2
Manage and prioritise responses based upon business impact
Actively seek out and consider inputs
Basic understanding of how to use and maintain reporting templates using the various reporting tools/software
Participate in Data Quality/Cleansing initiatives related activities as required
Some knowledge and experience of CRM systems, data structures, reporting and use
Ability to work in a highly responsive, flexible team environment
Fluent in English – written and spoken
Good analytical and application skills
Attention to detail and the ability to effectively multi-task in dynamic environment
Experience with problem solving independently and in a team environment
Motivated individual with a positive attitude who is not afraid to take initiative and have a sense of ownership
Ability to effectively articulate thoughts and points
Good experience with working independently and in a group/team, meeting deadlines in a dynamic environment
Good experience with project planning and implementation on an individual and group basis
Some experience of packaged applications such as InterAction Lexis Nexis, Salesforce, Microsoft Dynamics CRM, Siebel, SAP, or similar enterprise-level applications is a plus
Some Knowledge of the reporting tools such as Crystal Report, SSRS, MS SQL, MS Access etc

200

Lamborghini CRM & Digital Marketing Analyst Resume Examples & Samples

Manage CRM @ Lamborghini System
Create, analyze and report on Lead status for Dealer network
Strategize and develop creative assets to be developed by agency
Collaborate with Headquarter on the development of reports and C@L system to enhance the dealer experience
Support GM Marketing and HQ in the development and implementation of digital strategy (dealer web portal, dealer portal-extranet, car connectivity)
Amplify brand exposure leveraging social channels
Data reporting and presenting
Production of official communications to dealer network
Dealer support and leadership within the CRM realm
Asset (Photography, social, media, advertising) creation, management and strategy
Collaborate with internal stake holders on the development of future product launch strategies
Manage and support the Customer Journey at the retail level
Process check requests, invoices, PO’s as needed
Budget optimizations and management within the CRM and Digital disciplines
Support in development of Lamborghini events
Collaborate with Brand Marketing Manager and GM of Marketing on Dealer needs and opportunities to create awareness
Plan and present at Dealer meetings, conferences and trainings
1-3 years of experience
Agency working understanding
Photoshop, creative suite programs
Knowledge and ability to use social media networks such as Twitter, Instagram, Facebook, YouTube, etc. comfortably
Research new standards, emerging technologies and trends in digital communications, designs and delivery
Bachelor’s Degree in Marketing
Dealer understanding of CRM process
Agency experience
Data analytics reporting
Multi task management
Creation of Word-of-Mouth marketing opportunities via CRM initiatives

201

CRM Assistant Resume Examples & Samples

Experience of data processing and CRM systems - ideally salesforce or SAP
Excellent team player and interpersonal skills
You must be a quick learner with a technical mind
Accurate, systematic and methodical
Excellent time-management skills, organization and project management skills

202

CRM Process Improvement Manager Resume Examples & Samples

Manage a team of process improvement specialists and be responsible for the delivery of all CRM managed projects
Engage with key stakeholders in CRM, Credit Analytics, Credit Control, Portfolio Management, RFDAR, Reg Coordination and CRO Change to understand upcoming regulatory commitments and new regulations that require enhancements to processes, governance and controls
Provide the UK CRM Management Team with progress on CRM managed projects, and visibility of the future change roadmap
Ensure embeddedness of process change by facilitating rollout of enhancements in conjunction with the global CRM policy team
Work closely with global CRM colleagues to ensure solutions are fit for purpose and follow a consistent approach
Support the UK Chief Credit Officer (CCO) and CRM Management Team in project prioritisation and resource allocation

203

Assistant Manager, Marketing / CRM Analytics Resume Examples & Samples

Assist in producing monthly reports on CRM customer segments and movements between segments
Execute deep dives into reasons for shifts in customer activity
Write SQL code and pulling customer data for further analysis
Develop reporting and derive actionable insights on CRM KPI's
Recommend and execute in depth customer data studies
Identify, research and work with team to resolve any data integrity issues within the customer database
Work closely with CRM, Loyalty, and technical teams to ensure measurement, tracking plans and analysis are strategically aligned and are fully functioning across all channels
Articulate clear business justification, prioritization, and dependencies across all analytics tasks
Minimum 2 -3 years of experience in analytics position. Marketing experience a plus
Strong ability and experience writing and executing SQL queries on large data sets
Experience in taking ownership of projects from beginning to end including packaging and delivering insights to larger team
Proficient in Excel and other MS applications (writing macros a plus)
Strong time management and prioritization skills

204

CRM Software Engineer Resume Examples & Samples

Review and absorb design provided by our Sr. architects
Develop custom solutions using Apex, Visual Force, and declarative Salesforce.com technology (occasionally we work in java and UNIX shell as well)
Troubleshoot defects during QA, UAT, or in Production
Develop and maintain thorough knowledge of current technologies in the SFDC force.com platform
Follow coding standards and other best practices documentation as needed
Exposure to agile development methodologies

205

Windows Server & CRM Server Administrator Resume Examples & Samples

5 years’ experience implementing and administering a Microsoft environment utilizing Dynamic CRM and .Net framework w/C#, XML, JavaScript (plugins), jQuery, HTML5 MS SQL Server (T-SQL)2005 - 2014 MS Visual Studio 2013, TFS 2010 or higher
5+ years experience problem solving and troubleshooting in a Microsoft Environment
5+ years experience with with web service standards (WCF, REST, and SOAP)
5+ years experience creating secure web services
5+ years experience with cloud hosting
5+ years experience understanding client side performance optimization techniques

206

Senior CRM & Data Analyst Resume Examples & Samples

Managing and maintaining CRM (Salesforce) instances, the preparation of business aligned analysis and data analytics, actively managing data integrity and supporting end user requests
Effectively communicating with senior members of the sales/distribution team regarding business improvement, system enhancements and sales opportunities
Experience working with sales/marketing, ideally gained in financial services environment, asset management experience would be highly regarded
Highly skilled at Salesforce and intermediate skills in Excel and/or other data analytics
Ideally have exposure to marketing automation tools and a track record of delivering business aligned data and reporting, with the ability to analyse and communicate key sales and marketing data
A strong sense of drive and initiative and analytical and problem solving skills, along with the ability to think laterally
Tertiary qualification, ideally gained in a business related discipline

207

CRM / Product Manager Resume Examples & Samples

Review the requirements for a CRM database and develop an implementation plan to ensure consistent and effective use and understanding across the teams
Ensure the CRM provides an effective sales funnel and efficient sales process
Be responsible for solving any CRM issues either directly or through IT colleagues across the business
Be a champion for customer data quality, ensuring that all CRM users understand the importance of good data and data governance
Oversee an NRG internal CRM Solution user group to ensure that knowledge is shared amongst the department
Create training materials and offer training to internal users
Work with IT and other CRM users across the company to define requirements for effective use of the CRM and its global infrastructure
Ensure return on investment through KPIs and performance metrics
Working with IT, external agencies, and suppliers to ensure the successful delivery of the CRM plan
Working with Marketing colleagues in planning, managing and delivering multi-channel, CRM marketing campaigns
Segmenting of the CRM to enable tailored and relevant marketing messages to customers
Work closely with the NRG Senior team in implementing a successful lead generation program
Be a champion for sharing digital marketing expertise and tools within the NRG teams

208

CRM Systems Analyst Resume Examples & Samples

Support continual development and optimization of CRM platform and architecture. As part of this responsibility it is expected that requirements for new functionality will be collected, developed and presented to senior leadership for prioritization
Take leadership role on day to day system analysis and project leadership of key projects that interact with CRM platform
Support ongoing development of analytical reporting used as part of both business pipeline reporting as well as marketing automation efforts
Effectively presents and makes persuasive arguments to convince key clients to take action, and negotiates effective solutions between key individuals
Develops approaches and manages work to ensure the highest quality results for customers
Effective in supporting and leading the strategy through quality of work outputs and ability to partner with customer throughout organization
Drives organizational efficiency
Support a culture of data-driven decision making, via the increased commitment to and utilization of data
Undergraduate degree in business, economics, management information system or other quantitative oriented discipline, or equivalent work experience
Three plus years of CRM system experience with demonstrated success in supporting business projects and system implementations
Outstanding cross-functional leadership; ability to influence across groups with strong communication and presentation skills
Demonstrates high level of personal credibility; ability to work collaboratively and build relationships with all levels within an organization
Demonstrated use of advanced statistical method and high level knowledge of analytics to lead execution and mentorship with others in the organization
Strong competency in MS Office products, especially Excel and Access
Ability to travel occasionally required (10-20%)
MBA or another advanced degree
Additional applicable certificate / certification programs
Experience with SQL and Tableau (strongly preferred)

209

VP, Audience Development & CRM Resume Examples & Samples

Use custom Business Intelligence tools to create analytical frameworks to study consumer preferences and behavior across a wide range of platforms and markets for a wide range of purposes
Contribute to the improvement of Business Intelligence tools with suggestions and functionality requests
Run specific analyses of consumer preferences and behavior
Generate new ideas on how to collect and use consumer data
Generate new business-related ideas as a result of consumer data analysis
Establish and refine consumer relationship programs against a wide range of network businesses and objectives
Own enterprise-wide consumer data analysis strategies
Suggest and manage 3rd party vendors as appropriate
Liason and coordinate with all CRM, Research, BI and data-gathering/using efforts across the enterprise and work with key departments such as marketing, research and business intelligence to improve collection and use of data across a range of objectives and contexts
Candidate should have at least 10 years experience in customer relations management and/or analysis and/or related field such as data analysis, data science, research, etc., in the context specifically of understanding consumer behavior based on a range of data sources
The successful candidate will be both a thought leader and capable of individual execution with strong practical (including use of various research tools and methods) skills
This is not a consulting or advising position but one requiring a great deal of entrepreneurial activity within the organization

210

Web Analytics & CRM Intern, Fall Resume Examples & Samples

Assist in the construction of marketing communications and coordinate communications between different workgroups across multiple lines of business
Coordinate assets and approvals for weekly marketing emails
Demonstrate the ability to work independently
Possess a keen eye for creative and detail
All candidates must be available during the months of September through December

211

Banking CRM Product Manager, VP Resume Examples & Samples

Develop and Drive the execution of the CRM roadmap for Banking Globally
Partner with Senior Bankers and Technology to determine the strategy and roadmap
Manage the priorities, deliverables, and banker buy-in and adoption including leading stakeholder management and communication
Define and execute the banking analytics strategy, which includes delivery of clear, reliable performance metrics, deriving actionable insight from complex business data, and leveraging data to understand and improve business capabilities and processes for Sales
Prioritize needs and investments based upon relationship insight, competitive positioning and industry research
Prior experience as a Product Management owning a technology product OR as business analyst manager with clear examples of autonomy in defining the product
Experience of a CRM platform
Highly Creative

212

CRM Marketeer CC / BC Resume Examples & Samples

You are responsible for day-to-day activities related to our CRM marketing strategy
Email marketing will be one of your key channels, but that is where is just starts
Provide support over Next Best Action campaigns, our next-gen way of engaging in customer dialogue
You will be utilizing data as a source of insights and drive relevant dialogue with Marktplaats users

213

CRM Data Analyst Resume Examples & Samples

Digital Business Knowledge and understanding of typical digital KPIs and data constructs
Business Intelligence / Data Warehouse Projects – Minimum 3-5 years of experience
Experience with modern dash-boarding and data discovery tools such as Tableau, Spotfire, Unica, SFMC and Microsoft (especially SSRS and Access) is a plus
Highly comfortable analyzing data
Data quality methodology and data modeling skills
Knowledge of integration concepts as they relate to sourcing data from disparate sources
Comfortable working in CRM tools and analytics environments – CRM, DMP, R, SQL
3-5 years in a direct to consumer CRM or Analytics role
Self-motivated, results-oriented, strategic thinker
Strong computer skills necessary (All Microsoft Office programs) with heavy focus on Excel and Powerpoint

214

Tech Solutions Prof CRM Resume Examples & Samples

Create value for customers by ensuring they clearly define business outcomes and then build a “success plan” with the appropriately identified objectives, stakeholders, milestones, risks and metrics needed to achieve them
Be accountable to drive high usage of Dynamics cloud services within customers by driving the creation and execution of a thorough and action-oriented Adoption Plan
Leverage deep functional expertise in order to expand the customer’s use of existing workloads and to identify new workloads
Build, maintain and leverage appropriate C-Level relationships within each customer in order to influence solution adoption, create strong support for new opportunities and to secure their willingness to advocate on Dynamics and Microsoft’s behalf
Demonstrate advanced insights and understanding of customer’s business/industry and challenge appropriately the way a customer views both their business and processes
Build/maintain rapid channel of communication to customer in case of online service-related issues and events
Orchestrate and gain strong buy-in with multiple external (e.g. customer’s Partner) and internal Microsoft sales and services teams and be highly connected to Microsoft SMEs throughout the customer’s Dynamics lifecycle
Represent the “Voice of the Customer”, specifically key business decision makers, within Microsoft
10+ years of experience in functional CRM consulting with top consulting firms or CRM vendors, or in a pre-sales CRM solution engineering capacity for a top CRM vendor. Experience in both consulting and pre-sales is ideal
Proven ability to map the customer’s business process to product capability
Experience in driving CRM transformation in enterprises through effective change management and adoption highly preferred
Experience in one of the following industries highly preferred - Financial Services, Public Sector, Retail, Manufacturing & Distribution
Deep understanding of SaaS customer engagement
Top-notch executive engagement skills with an ability to establish strong relationships with business decision makers
Strong interpersonal skills that establish Trusted Advisor relationships with clients
Strong organizational/time management skills and the ability to manage multiple projects simultaneously
Bachelor Degree or equivalent experience, Master’s degree with information technology/accounting/finance focus preferred
Willingness to travel - up to 40%

215

Senior Email & CRM Associate Resume Examples & Samples

Work closely with Director of Ecommerce Marketing Europe to define the ongoing strategy and improve and evolve retention and conversion-focused marketing programs to drive valuable, repeat customers for kate spade new york (europe)
Oversee the planning, development execution and reporting of all email marketing programs, including full blast messages, segmented campaigns, and triggered emails (category browse, cart abandonment, welcome series, etc.) for katespade.co.uk
Work closely with the Trading Manager, Europe in planning the email and promotions calendar to drive sales across all European markets
Manage the email brief process, working closely with the Trading team on email briefs, and act as quality control for all emails sent by the company, proofreading and advising on best practice for content, copywriting and design for a European audience
Conduct thorough analysis and competitive benchmarking to understand email effectiveness and drive future strategies
Focus on creating multi-touch, targeted customer lifecycle email marketing programs that use data to increase engagement and to meet and exceed email signup, engagement and revenue goals
Own the European relationship with Exact Target, overseeing email build and deployment whether through ET or an internal resource
Set up and optimize email performance through A/B tests (copy, layout, offers, targeting, etc.) and personalization
Work closely with our Director of CRM (based in New York) to support the overall CRM strategy, and implementing customer segmentation, LVT, customer analysis etc
Develop a strategy with the European marketing team to grow our email subscriber base while maintaining list health and performance
Own email and retention focused tech projects that involve dev resources. Liaise with IT partners to create requirements, ensure testing is complete, and troubleshoot issues
Previous experience in an email and CRM marketing role required
Experience with a large scale ESP is a must; ExactTarget experience preferred
Detail oriented with focus on delivering results
Self-starter, takes initiative, with the ability to juggle multiple priorities
Ability to partner with multiple cross functional teams
Understanding of email fundamentals: CAN-SPAM, segmentation, list/data extension management, KPIs, etc
Experience in HTML/CSS preferred

216

Crm Associate With French Resume Examples & Samples

Creation of reports in MS Excel on weekly and monthly bases
Preparing Power Point presentations based on reports
Export reports from End User Report (InterAction)
Creation/update of opportunities/contacts/companies in InterAction
Sending reminders to Partners/Managers/Assistants
Creation of tickets in Service Now
Respond to customer queries via e-mail and phone in a timely and professional manner
Adhere to the efficiency, quality and business conduct parameters

217

Solution Spec CRM Resume Examples & Samples

Very strong customer relationship and presentation skills
Strong analytical skills to support business decisions and priorities
Proven results driven individual with good business acumen

218

CRM Solutions Architect Resume Examples & Samples

Provides leadership in designing end to end solutions that meet or exceed customer needs
Defines and designs scalable solutions leveraging native out-of-the-box functionality whenever possible
Prepares project plans for upgrades and migrations
Comfortable in pre-sales and post-sales roles: presentations, demonstrations, requirement development and documentation, system review sessions, and project status meetings
Works directly with internal staff, external partners and end customers to lead projects
Works with other technical team members representing back office application to design seamless integration between all the involved applications
Builds upon knowledge of CRM technologies and industry trends via training, webinars, on-line journals, trade shows, and user groups
Proficiency on Microsoft Dynamics CRM and/or Salesforce
6+ years of overall enterprise application implementation experience; executive level sales experience in consulting/professional services
Experience in CRM configurations, workflows, reporting and dashboards, integrations and third party applications
Strong interpersonal communication skills and the ability to maintain effective working relationships with clients, co-workers, partners, and vendors
Must be a team-oriented person; ability to work and collaborate in a professional, corporate, team-centric environment
Must work independently and be a self-starter. Proven results leading and overseeing customer success
A strong understanding of computer systems management, business principles, systems improvement and project management
Excellent presentation, verbal communication, and written skills
LI-CS1

219

Senior CRM & Outlet Marketing Coordinator Resume Examples & Samples

Individual must have a Bachelor's degree in Marketing and/or 3+ years of CRM experience.**
Self-starter, highly organized, and able to work well with individuals at all levels
Strong business acumen and the ability to synthesize and analyze data to identify trends and opportunities
Strong communication skills (oral, written, presentation)
Strong Microsoft Office skills, especially in Excel
Must possess problem solving skills

220

CRM Architect Resume Examples & Samples

Control of solution architecture and source code delivered by contractor
Working together with CRM project team in long term and short term project planning
Building IT release process within IT and alignment of it with Business Development Team process
Strong system analysis skills and experience

221

Dynamics CRM Consulting Manager Resume Examples & Samples

Seven (+) years of experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal) required
Dynamics CRM 2011 implementation experience (multiple projects)
Perform gap analysis between a client's requirements and the functionality within Microsoft Dynamics CRM
Superior organizational, writing, interpersonal and communication skills, attention to details, ability to multi-task and meet deadlines
Implement and deploy Microsoft Dynamics CRM 2011
Local Travel required on occasion to client locations
Prior experience, background and interest in sales, business development and practice development a plus

222

Dynamics CRM Experienced Associate Resume Examples & Samples

BS/BA in Computer Science or MIS
Minimum 3 years of experience implementing large packaged CRM applications (Microsoft Dynamics CRM, Siebel, SAP CRM, Oracle CRM, SalesForce.com, SalesLogix, or Pivotal) required
1-2 years of experience with the native configuration and customization tools exposed from Microsoft Dynamics CRM
Ability to travel (50% - 75%)

223

CRM Performance & Data Insights Manager Resume Examples & Samples

CRM lead for customer data insights and performance management accountable for analysis, reporting and data quality assurance in partnership with IT and BI organizations
Define and manage end to end analytical projects supporting customer acquisition and retention and develop customer performance insights for B2C and B2B CRM Strategies
Master Degree in Economics, Maths, Statistics, Operations Research, Engineering or Arts or Science
Mid to senior analyst (flexible to the right candidate) with significant customer database, web and channel analytics experience preferably on ecommerce environment and fast paced transactional business model
Absolutely passionate about data and its applications into CRM strategies, you have a commercial and technical mind set
Expert customer data analyst with ability to understand how to visualize complex data in a straightforward style. You are intuitive in specifying hypothesis, used range of data tools and technics to develop analysis and you’re your insights have systematically uncovered customer value triggers and transformed business perspective
Experienced channel and web analytics with background on definition, implementation and assessment of customer behavior patterns, clustering, channel sequencing and attribution. GA premium, Omniture or similar tools knowhow on consolidating click stream data for analytics, modeling and automation is key
Skilled analytics experience defining, organizing and crunching a range of data sources from different databases, transactions, web click stream, call centres, channel interactions, email, etc
Advanced skills on SQL (analytic functions, performance tuning, data cleaning), SAS, Tableau, Excel / VBA
Effectively partnered with stakeholders to establish requirements and translate them into specific hypothesis and analytical solutions. Ability to communicate complex analytical output and present applicable insights to stakeholders using range of visualisation tools
Preferred experience on a multi-channel customer management environment. Knowledgeable on customer database and customer management tools practices. Ability to access and advice efficiencies in customer data and distribution management
You structure complex subjects with simplicity, clearly communicate findings and precise actionable recommendations. Strong attention to detail with excellent organizational skills
High energy with entrepreneurial mindset, you take accountability and master prioritization

224

Senior Manager, Digital Marketing Crm Resume Examples & Samples

Lead the strategy and execution of enterprise CRM program, serving as internal subject matter expert (SME) and evangelist
Leverage both unknown and known registration data, behavioral data, social data and 3rd party data partnerships to build strategically targeted marketing campaigns that deliver incremental digital conversion and amplify CRM program acquisition efforts
Partner closely with the Analytics, Digital Center of Excellence (DCOE), GSI, Ecommerce, Product Development, IT, Agency, Legal, Customer Excellence, and local and regional marketing teams to promote CRM best practices, and ensure that efforts are aligned with broader strategic priorities
Identify timely and relevant opportunities across all touch points (ex. web, mobile, social, connected devices) to engage users, promote registration, and encourage SSO login
Oversee the development and growth of the global email marketing program, driving increased engagement via CRM-focused segmentation and personalization
Track and analyze user behavior to optimize engagement and retention
Intimate knowledge of direct marketing best practices in the digital ecosystem: customer acquisition, email marketing, retargeting, lookalike modelling, multivariate testing, content personalization, advanced segmentation, SEO, SEM, SMO, etc
Define, monitor and visualize success metrics, generating easily digestible executive reports with actionable recommendations
Capable of developing big-picture strategic vision, while unafraid to jump into the weeds to identify solutions that push projects forward on budget and on schedule
Build relationships and oversee day-to-day activities of agency partners that support CRM marketing initiatives
Ability to clearly explain technical and analytical information (verbally, written & in presentation form) and summarize for key stakeholders
Display extraordinary communications and interpersonal skills with the ability to influence cross-functional partners and upper management to impact decision-making
Maintain a passion for understanding the consumer mindset and keeping up with media and technology trends
Bachelor’s degree required. Master’s Degree strongly preferred
A minimum of seven (7) years’ total business experience is required
A minimum of five (5) years’ of related experience in CRM/Database or Digital Marketing within the CPG, Healthcare or Digital/PR/Media Agency space is required
Prior experience in a Marketing management role with proven success driving CRM strategy and implementing effective direct communication is preferred
Experience with SalesForce is a plus
A demonstrated ability to influence cross-functional and senior management to impact decision-making is required as well as a demonstrated track record in identifying winning consumer insights, growth opportunities, and priorities is required
Strong skills in Microsoft Office suite, especially Excel and PowerPoint are required
Prior experience working with Legal, Regulatory and Global partners is preferred

225

Clinique CRM & Promotion Manager Resume Examples & Samples

6 years+ of relevant experience in cosmetic industry & CRM background
Analytical skill and Integration skill
Strategic and creative
Self-motivated, and people oriented team player

226

BB CRM & Data Manager Resume Examples & Samples

Helping our Real Estate business to thrive by generating actionable user insights and owning our B2B customer data
Working with the local and international team to turn Sales Cloud into a powerful enabler for sales, marketing and service
Design, enable and analyze sales campaigns together with business development
Monitor performance across different sales channels
Planning and forecasting

227

Dir Solution Spec CRM Resume Examples & Samples

Blaze the trail to reproducible CRM Online sales success at scale to define a Playbook that can be rolled out to full Microsoft EPG Field
Win key Marque/Domino Customers in prioritized markets as beach-head wins to accelerate share and revenue growth
Field lead for integration of CRMOL with other cloud productivity solutions sales
Lead must-win SFDC Compete deals and contribute to SFDC compete strategy
Mainstream Sales Productivity with Productivity GBBs and SSPs to ensure they can discover and identify new Sales Productivity opportunities
Partner with local TZ/Area/Sub Leadership across Dynamics and Segments to ensure CRMOL and Sales Productivity revenue and Net New Seat targets are met or exceeded
Develop and share best practices for CRMOL for Customers, Sellers and Corp Stakeholders
Lead/participate in key CRMOL customer sales briefings as needed and direct/assist in the development of Business Cloud presentations and overcoming cloud sales blockers
10+ years success in complex Line of Business solution sales, track record of exceeding quota
Experience leading multi-million dollar business application deals requiring orchestration of large, dispersed, virtual teams composed of industry, solution, technical, licensing and legal team members - Cloud Selling experience required
Demonstrated strong Line-of-Business Executive Selling experience
Demonstrated experience in selling to global/multi-national companies
Deep discipline driving sales processes across account planning, opportunity planning, deal negotiation, customer decision frameworks, evaluation plans and engaging in sophisticated business case discussions
Excellent organizational agility. Ability to coordinate across multiple stakeholders - Product Groups, Engineering, Licensing, Legal, Field executive leadership - to win
Well developed "influence and impact" competency. Able to influence change without direct organizational authority
Demonstrates leadership through effective coaching of field sales teams across management and Individual Contributors
Ability to step in and take control of highly competitive and tense situations in collaboration with local sellers to set strategy and lead or support the team as needed
Ability to partner with senior corporate and engineering leaders to provide customer insight and evolve Microsoft’s Cloud offerings
Ability to determine and prioritize territory investments (opportunities, people, funding) - also has the ability to say “no”
Executive maturity. Ability to develop and maintain relationships with senior leaders both within customers and MSFT. Demonstrated experience calling on business decisions makers and C-level executives

228

Bsa-crm Implemenation Resume Examples & Samples

Minimum 6 years of well-rounded analysis experience in business systems analysis, design and redesign/improvement
Minimum 2 years leading team of business analysts or process engineers
Experience working in an environment that is heavy in user data that needs to be mapped and understood by stakeholders
Highly organized/detail-oriented with the ability to work with cross functional teams
Ability to effectively communicate across multiple levels (Executive Sponsors to team members)
Strong proficiency with the following: MS PowerPoint, MS Excel, MS Outlook
MBA or Consulting Experience

229

Securities Services CRM Program Manager Resume Examples & Samples

15 plus years of of financial services experience in the preferabably in securities services industry
5 plus years of managerial experience
Exceptional program and project manager skills
Strong interpersonal skills, relationship building and leadership skills
Proven success working in large, highly-matrixed organizations
Strong leadership skills required to perform liaison activities with upper management and stakeholders
Thorough knowledge/ability to manage multiple aspects of the platform concurrently, interface with internal and external resources to ensure successful project delivery, and meeting client needs through all CapEx phases
Strong technical knowledge
Excellent analytical, modeling, reporting, decision-making and problem-solving skills
Well developed verbal and written communication skills
Ability to simultaneously manage multiple projects, and multi-million dollar plan budgets
This role will/may have direct reports pending budget availability
Ability to recruit, direct, motivate and develop staff; maximizing their individual contribution, their professional growth, and their ability to function effectively with their colleagues as a team
Bachelor's degree, or equivalent work experience; MBA preferred
Prior experience supporting securities servicing CRM projects is highly desired

230

Crm Product Manager Resume Examples & Samples

Drive the creation and evolution of CRM product roadmap working closely with key stakeholders to support business objectives
Guide Salesforce CRM product enhancements to deliver seamless Advisor Experience
Provide expertise on the capabilities and functionality of our Advisory products, business processes, and integration technology to the project team and other teams throughout the organization
Work closely with our Phoenix based Investor Services team to understand their needs and to build solutions that enable them to deliver best in class service to our end customers and achieve our business goals
Create and maintain product backlogs and user stories, discover customer and organizational needs, systems and operations requirements, customer rollout requirements, and usability for Advisors
Represent Financial Engines externally as required on projects requiring customer or business partner engagement
Work closely with development team to ensure that requirements are understood, properly implemented and validated
5+ years of related product management experience with a focus on Customer Relationship Management
Experience with CRM solutions – Salesforce (required), MS Dynamics (nice to have)
Knowledge of the defined contribution industry, personal finance or Advisory Services is extremely helpful
Extensive experience writing user stories and working with agile teams to execute
Bachelor’s degree in business, engineering or related field (MS/MBA a plus)
Ability to travel up to 15%, as necessary

231

CRM Campaign Operations Coordinator Resume Examples & Samples

Assists Manager of CRM Campaign Service with campaign deployment calendars across brands and vehicles
Assists customer segmentation planning, QA, and delivery to e-mail production team and 3rd party vendors. Ensures the flow of campaigns to our customers is seamless and accurate through strong project management skills, attention to detail, and cross-functional teamwork
Works closely with the CRM strategy team to ensure customer segmentation plans are aligned with campaign calendars + messaging test plans
Leverages the customer database and e-mail production software to run reports and queries to answer questions about potential customer segmentation strategies
Makes recommendations surrounding customer segmentation learnings and best practices
Works closely with 3rd party CRM vendor to ensure the flow of customer segmentation files are on-time and accurate
1-3 years of related experience
Strongly proficient in Microsoft PowerPoint, Word, Excel (including formulas and PivotTables), and Outlook
Expert ability to manage multiple projects simultaneously
Solid understanding of CRM principles, such as RFM, Lifecycle campaigns, recurring Auto-trigger campaigns
Able to contribution a team environment yet work autonomously
Excellent written and oral presentation skills
Strong interpersonal skills- must enjoy working across multiple business units and functional areas to achieve goals

232

CRM Regional Manager Resume Examples & Samples

Working closely with CRM project team to deliver the CRM project successfully in APAC
Working closely with the sales, marketing and client service teams in the APAC region to provide guidance on sales effectiveness methodologies processes and tools (in line with the globally agreed approach)
Work with local users and CRM team to ensure that APAC data and metrics are being represented accurately in business reports
Be the local champion of CRM – working with local teams to maximise its relevance, usage and value to sales teams
Participate in the ongoing analysis of the current CRM ecosystem to ensure it is fit for purpose and meets the goals of the organisation
Championing and driving through necessary CRM changes ensuring full buy in from all stakeholders in the business

233

CRM Program Manager Resume Examples & Samples

Own, develop, launch & optimize a broad range of triggered & transactional email and mobile push programs
Define and document program business requirements via interaction with project stakeholders from cross-functional business groups
Schedule and manage project meetings to drive project delivery, including regular status tracking and updates (in particular tracking design, implementation/development, testing and deployment components of projects, including work done both internally and by our email vendor: Salesforce Marketing Cloud)
Reporting and analysis, including daily volume monitoring, weekly channel revenue reporting by program and ad-hoc project data and test results analysis. Also monitor to verify proper operations and proactively identify potential program issues
Investigate email program errors & drive subsequent failure recovery efforts (ie, problem resolution responsibility); seek answers to business and stakeholder questions related to CRM projects & program behavior
Analyse historical revenue performance and forecast future email and push program performance
Support triggered email program tests, including test setup, validation, review with the analytics team, data collection & summary in the form of Excel reports & charts as well as PowerPoint presentations
Manage programs and resources to deliver projects, including influencing stakeholders and cross-functional peers to deliver the work needed to complete CRM programs
Oversee multiple projects concurrently and provide regular updates on them to business owners, management and CRM team
Actively drive the email creative design process (solicit and provide input on designs from our user-experience team)
Own the mobile experience of triggered emails (mobile responsive creative, deeplinking experience, app engagement)
Actively develop and document use cases and test scenarios
Actively drive the technical design process (create & collaborate with Development on technical briefs and provide input on data needs)
Manage QA and user-acceptance testing to validate business requirements have been met (and remove program bugs)
Provide screenshots and sample emails related to those CRM/email projects being delivered (ie, enhancements, program diagrams and processes, etc). Use these to assemble & deliver project presentations in PowerPoint
Present program updates and results to the larger CRM team as well as larger audiences within the business (lunch & learn sessions, marketing all-hands meetings, etc)
Strong email marketing experience
Email testing and optimization experience
Strongly Preferable: Knowledge of data interaction with CRM marketing
Strongly Preferable: Technical or analytics background with experience in gathering insights to form recommendations
Strongly Preferable: Experience of global email programs
Strongly Preferable: Project and program management experience
Preferable: Mobile marketing experience (SMS/Push communications & optimization)
Preferable: Experience in hospitality or travel industry
Data/tech savvy (familiarity with database designs and data flows)
Knowledge of email KPIs/metrics and analysis
Knowledge of Microsoft Excel functions and pivot table creation & use
Comfortable assembling & delivering PowerPoint presentations
Strong ability to multi-task and manage multiple projects concurrently
Self-directed/self-starter (does not require a lot of direction to take initiative)
Proficient in time management (proactively manage full calendar to meet multiple deadlines)
Ability to work effectively in a lean environment
Direct and transparent in communications
LI-LC2

234

Email Marketing Automation Specialist, CRM Resume Examples & Samples

Assist in planning and executing both ad-hoc communications and complex lifecycle campaigns across our Supplier segment (property owners and property managers)
Work daily in world-class Marketing Automation tool to build and maintain global supplier email campaigns for all HomeAway brands
Coordinate with Marketing Automation Program Manager and global marketing teams to ensure all email campaigns execute correctly
Measure and analyze campaign effectiveness including email and conversion metrics
Ensure all marketing initiatives are routed to the appropriate stakeholders for approvals and delivered on schedule

235

CRM Technical Operations Specialist Resume Examples & Samples

Very strong knowledge of HTML / CSS
Basic SQL knowledge and experience with scripting language are a plus
2 years Experience creating and launching email campaigns using a leading ESP such as ExactTarget, Responsys, CheetahMail, Campaign Monitor, or similar platform
Familiarity with CRM or some other form or database management

236

CRM Program Manager Resume Examples & Samples

4 years experience working with email marketing teams to ensure operational excellence
Impeccable communication and organization skills
Strong familiarity with email marketing best practices and requirements

237

Senior Specialist, CRM, Reebok Resume Examples & Samples

Implement the CRM strategies to grow the CRM database across all consumer touch points (eCom / Retail marketing, social, grass root, PR event) in the Market
Implement the CRM distribution strategy including facilitating any local content creation (aligned with the Omni Channel Brand Calendar)
Partner with IT and external vendors (if/where required) to create the necessary technical infrastructure to support the program
Implement the plans for rolling out the strategy in close collaboration with Business Unit(BU), Brand Activation(BA), Retail and eComm teams
Own all consumer data, data structure, segmentation as per BU, Key city, Key store, Age, Gender, etc
Input insight/opinion to set the rules of engagement for consumer contact/direct communications in partnership with all stakeholders
Create, review and share CRM regular report (Weekly / Monthly / Quarterly) to ensure all the activities are met for required KPIs
Facilitate collaboration with brand partners CRM Database (Event, Department store, Football clubs, Fan clubs, etc.)
Driving Brand first while still maintaining a commercial balance : Relevant KPIs include, CRM KPIs (Opt‘in, Net Sales, Lifetime Value, ROI), MWB management, Execution excellence in brand concepts/stories
Delivering and managing CRM programs for world-class consumer centric businesses (sporting goods industry preferred)
Experience in both market and above market organization preferred
Fluent in local language (if applicable) preferred

238

CRM Operations Executive Resume Examples & Samples

Responsible for monitoring global email newsletter deployment and deliverability
Facilitate deployment & effective reporting of extensive email testing programme
Support in customer targeting (group building, list generation, control groups etc) through Audience Builder and Exact Target tools
Monitor and maximise email deliverability across all major platforms
Measure performance and identify improvements – build and analyse relevant reports, oversee test/control design and execution, evaluate commercial and technical performance
Assist with data manipulation across wider team functions
Daily monitoring of email programme send volumes to verify proper operations and identify potential programme issues
Assist with Push Notification (App) delivery platform optimisation with Exact Target (SFMC) and any efficiency opportunities
Bachelor's degree, ideally with year abroad/in industry
Any experience in email marketing and ESPs (ExactTarget/SFMC, Silverpop, Cheetah Mail, Responsys etc.)
Strong analytical skills and confidence in utilising data in Excel and other tools
Some experience/exposure to database management and manipulation
Demonstrated attention to detail
Proficient in the use of Microsoft PowerPoint, Excel, and Word
HTML experience highly desirable
SQL experience highly desirable
Programming language highly desirable

239

CRM Operations Executive Resume Examples & Samples

Optimises email reporting, utilising Exact Target, Omniture, Customer Database and Tableau to facilitate deep and detailed understanding of Email and Push programmes and customer behaviour
Complete full audit of all CRM reports and deliver a roadmap of optimisations to help improve revenue insight and the drivers of performance
Facilitates deployment & effective reporting of extensive email and push testing programme
Assume primary contact role for the CRM team to assist in reporting support and insight
Bachelor's degree, ideally in Direct Marketing , Business, Economics, or Analytics
Any experience in email marketing and ESPs (ExactTarget, SFMC, Cheetah Mail, Responsys etc.)
Strong analytical skills and confidence in utilising data in Excel and other tools e.g. Tableau, Business objectives, Omniture or Google Analytics
Experience of a trading / corporate environment where targets and KPIs are key to the success of the business

240

MS Dynamics CRM Solutions Architect Resume Examples & Samples

Document business needs, identify gaps between business needs and standard application functionality, design and document solutions that fill the gaps, and provide detailed business requirements specifications for developers
Have the skill to develop complex solutions taking the lead role in across the development phase and elements of pre-sales
Perform application configuration, testing and evaluation to ensure quality and consistency
Producing Technical Design Documents
Technical leadership and / or working as part of a team
Full software development lifecycle, in either Waterfall or Agile methodologies
Strong .Net experience using C#
Experience of T-SQL including stored procedures and triggers
Experience of design patterns and unit/integration testing
Experience ideally within a consulting environment
Experience of Dynamics CRM through multiple project involvement utilising the following skills
Sharepoint or Biztalk a distinct advantage

241

Ms Crm Resume Examples & Samples

The delivery of development services to client projects in accordance with approved design documentation - responsibility for the delivery of development services to client projects, to agreed time, budget and quality standards
Input into consulting methodology, collateral and processes
Proposal reviewing and estimation - Creation and review of development estimates with appropriate communication to the Project Management team

242

MS Dynamics CRM Resume Examples & Samples

Working knowledge of the technical platforms of the project
Applies design specifications techniques under supervision of the module leader / Project Lead
6-8 years of IT experience
4-6 years of MSCRM experience
MSCRM 2013, 2016, SQL,
Very strong 834 Enrollment experience, SQL, Healthcare, AVM Process
Knowledge on building on top of Microsoft Dynamics CRM Application Protocol Interface (API)
Apply the agile methodology
Client facing and business facing skills
Domain Knowledge required
Primary Contact for any Requirements related work
Derive, Define the URS and FRs
Own the URS, FRS and Traceability Matrix Documents
Participate in Conceptual Design Reviews with IT Technical Team and Business as applicable
MSCRM Consultant
Hands-on Experience in CRM 2013/2016
CRM Customization / Configuration
Knowledge on CRM OOB functionality and Design / Architecture
Knowledge on out of the box product capabilities
Healthcare /Call Center Operation

243

Senior Associate, CRM Operations Resume Examples & Samples

Serve as primary contact for triaging user issues, providing timely monitoring and response to CRM application queue – escalating serious issues, and handling minor issues directly, using provided documentation, and engaging internal/vendor/BT teams for additional support as needed. Provide insight and analysis to ongoing issues, recommending options for process improvements, efficiency initiatives, or improved customer experience
Create and update weekly/monthly summary tracking for reporting issue data, including resolution, priority for enhancements, on a weekly basis, and if necessary, update internal systems accordingly
Provide monthly maintenance to ongoing reporting, ensuring all data elements are correct and updating new elements into the reports
Maintain the user operations calendar and track implementations of all maintenance, upgrades, and changes
Draft and update support documentation as needed, including process flows, user FAQs
Monitor and respond to questions/issues sent to team mailbox within established SLA
Support the documentation, data gathering, and /or maintenance of specific internal applications
Maintain master file transmission lists, including all users, SLAs, impacted BT teams, critical business users; updating as needed
Provide testing support and validation for implementations impacting CRM applications and environment
Monitor status of testing to completion, providing input on UAT on implementations as assigned
2+ years of work experience
Previous experience supporting end users and interacting with development teams a must
Self-starter, able to work independently with minimal guidance
Has a strong customer focus, able to develop and maintain productive customer relationships
Attention to detail and effective organizational skills
Proficient in Microsoft Suite of tools – Word, Excel, Outlook, and Visio
Able to document, track multiple issues or external vendor changes and follow up to resolution
Able to coordinate and work with existing business, BT and offshore teams, and interface with business partners collaboratively and proactively
Previous experience with Archer or Wdesk is a plus
Previous experience with functional testing and vendor support a plus

244

CRM & Process Improvement Manager Resume Examples & Samples

Minimum of 3-5 years' experience managing a CRM tool/technology including the creation and maintenance of system workflows preferably in SalesForce or MS Dynamics (does not require system coding experience)
Minimum of 2-3 years' experience delivering and driving CRM adoption best practices including stakeholder, change, and user-adoption management
Full-cycle project management experience required, specifically with MS Project; PMP Certification not required
Strong presentation skills, excellent verbal and written communication skills including the ability to chair/facilitate meetings and host webinars
Cultural awareness and appreciation for diversity including ability and experience working in a global environment
Technical and analytical mind-set in particular with the analysis of metrics in support of and regarding customer service
Detail orientation with the ability to handle multiple priorities and competing deadlines in a fast-paced environment
Proven time-management and prioritization skills with the ability to work well under pressure
Working knowledge of MS Word, Access, Powerpoint, and Outlook in addition to an intermediate-to-advanced level of understanding and hand's on utilization of MS Excel
Ability to tenaciously work through issue identification, resolution, documentation and communication
Self-motivated, goal-oriented, quality driven, and capable of working both independently and in a team, with little supervision and/or minimal direction
Must have a commanding presence and experience managing projects that include strong matrix and client resources
Telecom technology experience, preferably with Cisco
Intellectual curiosity to learn and grow already strong skills and knowledge
Call center experience would be helpful though not required
...and of course, an interest in or affinity towards music would be fantastic!

245

CRM Solution Principal Resume Examples & Samples

Be a credible subject matter expert to clients and partners on sales cycles and marketing events
5+ years of CRM industry experience
Configuration experience using the Salesforce.com point-and-click developer interface
Awareness of programmatic solutions on the Salesforce platform including Apex and VisualForce
Knowledge of integration architecture as well as third-party integration tools and ETL (Such as Informatica, Jitterbit etc. ) with Salesforce.com

246

Student Enquiries & CRM Co-ordinator Resume Examples & Samples

Being the main point of contact for prospective student enquiries on the phone, online chat and by email - answering questions clearly, in a timely and accurate manner and including on-going contact management
Responding to and arranging personal visit requests, liaising with the Admissions Team as appropriate
Being responsible for the accurate and timely inputting and management of all prospective UG student data gathered at schools and fairs into the CRM database (Salesforce)
Overseeing the student recruitment team’s use of the CRM system and inputting ideas and suggestions into the CRM strategy
Supporting the Senior Marketing and Conversion Officer to deliver the conversion strategy (creating and pulling reports on the CRM system, preparing direct mail packs, liaising with different departments to schedule events)
Working with the Events Coordinator during peak periods, such as open days and applicant days to provide administrative and logistic support
Providing a range of administrative duties to support the student recruitment teams such as booking travel, invoices and couriers
To achieve student recruitment targets in line with forecasted growth
To increase conversion of leads to applications through professional and well executed customer relationship management and event coordination

247

IS Business Partner, CRM Solutions Resume Examples & Samples

Stay on top of domain and industry best practices by investigating new technologies, methods, systems and services for scalable, secure and reliable technology solutions
Provide vision and steering of the CRM technology platforms across the enterprise
In collaboration with the Divisional IS teams, the technology partner will work with the Business Owners, develop a technology strategy and influence stakeholder buy-in
Build partnerships with key stakeholders in the business and across Information Services
Constant focus on enabling simple, holistic, and intuitive user experience
Challenge legacy processes and policies that complicate the internal and external Customer Experience and provide actionable recommendations
Collect and analyze business requirements, procedures, and issues as use them to design and implement innovative solutions
Collaborate with IS counterparts to ensure business requirements are translated to a design specification that will deliver the desired benefits to the internal/external customer
Evaluate the major functional releases of enabling technologies for suitability to the Hologic business processes
Define test scenarios and lead the business through appropriate testing cycles for technology upgrades and/or new solutions
Create pragmatic and actionable project plans and lead execution against the plans. Manage and run status meetings, operational meetings and project meetings
Create and maintain Platform and Project Roadmaps and leverage in recurring business stakeholder reviews
Strong consultative and interpersonal skills to build partnership & manage engagements with business and Information Services
Domain expertise to drive best practices and innovation; Experience creating Governance roadmaps and implementing strategic plans for the future
Strong organizational skills and process-oriented mindset
Experience working with business owners and stakeholders to develop and document business needs and turn into working solutions
Translating technical jargon into terms that business users can understand
Ability to manage time and workload on multiple projects/initiatives
Knowledge of Agile Methodology and comfort working in an Agile environment
Experience in project management, specifically plan development through execution
Experience performing testing activities, including writing test documentation and testing applications prior to production
Influencing others to achieve results
Proactive, responsive, and results-driven
Professional Services/Consulting background
5-8 years of experience with CRM technologies (Salesforce.com Marketing and Sales Clouds strongly preferred) as well as Closed Loop Marketing software
Experience working with software development teams (on-site and off-shore) in a complex, enterprise-level environment

248

Salesforce CRM Strategist Resume Examples & Samples

Develop and/or maintain significant portions of strategy, strategic plans, and related processes. Provide consulting support. Draft documents and coordinate deliverables. Support the design of the transformation roadmap, including clear milestones, workstreams, and owners. Partner with senior Fannie Mae leaders to set transformation goals for and launch key initiatives
Monitor, manage, and support execution of transformation road map
Drive full projects / workstreams end-to-end that are critical to the transformation; work closely with workstream leads to identify and solve problems critical to the transformation. Perform complex strategic planning projects or participate as a team member on highly complex projects
Collect data/information needed to support analysis from multiple sources. Analyze business performance and monthly self assessments against objectives. Collaborate with business units to resolve concerns
Identify and recommend metrics that drive and measure business performance. Run complex analysis, develop recommendations, and prepare communications to transmit recommendations to senior leaders
Monitor transformation metrics, and use metrics to identify improvement opportunities
Must have significant experience implementing Salesforce in a CRM capacity at a large institution, preferably in financial services
Lead consultative engagements/projects, with Fannie Mae internal teams, on the technical and business challenges related to their CRM initiatives; Interact with both technical and non-technical team members, attain relevant technical and business requirements, analyzes information and designs comprehensive solutions
Create, manage and present an actionable Blueprint that aligns the business needs to the Salesforce Cloud Solution; Conduct solutions presentations and obtain stakeholder acceptance to solution design
Validate solution components and provide solution walkthrough with various project team members and stake holders and guide project team through solution deployment
The candidate should be an experienced customer consultant with strong interpersonal skills and broad business, technical, and interactive industry knowledge
Salesforce certified professionals preferred
Needs to be able to work the first 6 months in the role at our Reston, VA data center location

249

CRM Business Intelligence Manager Resume Examples & Samples

Partner with IT and technical teams to source data and to aggregate it into enterprise data warehouse
Design, build, automate and maintain well-structured data marts. Proactively address any issues with data quality, accuracy and completeness
Apply critical thinking to resolve data issues and combine data from multiple systems through tools such as SQL, SAS and/or tableau
Lead data analysis and development of conclusions and recommendations for stakeholder teams
Design and execute analytics practices to generate data-driven insights and recommendations for marketing leadership
Create and maintain strong working relationships with multiple business teams, technology teams and key vendors
Produce a range of dashboards, reports and presentations. Review with marketing leadership, senior executives and stakeholders throughout the company
Work as part of analytics team to ensure that the business and technical architecture of the delivered solutions matches business requirements to support continued experimentation and evolve analytics
5+ years’ experience in marketing analytics with proven track record in delivering meaningful insights to marketing organizations
Ability to communicate complicated concepts and to articulate case for efficacy and preferred methodologies
3+ years of experience with marketing analytics platforms and technologies such as SQL, Tableau/Business Objects, Google Analytics/Omniture
Experience with multi-channel attribution, clustering/segmentation, Incremental analysis, cohort analysis, etc
Understanding of statistical/data mining concepts and techniques
Grasp of information technology concepts for data capture and data management
Experience building, managing and growing relationships with stakeholder teams throughout a large organization
Ability to prioritize and manage time effectively, thrive in a dynamic, fast paced work environment and manage multiple projects simultaneously

250

CRM Business Intelligence Specialist Resume Examples & Samples

Produce a range of dashboards, reports and presentations to help evaluate impact of real time decisioning based CRM efforts. Review with marketing leadership, senior executives and stakeholders throughout the company
Partner with channel leads and functional team to supplement quantitative analysis with qualitative feedback
Perform data analysis and development of conclusions and recommendations for stakeholder teams
Able to pick up new concepts and technology rapidly; able to explain it to both business & IT stakeholders
Bachelor’s degree in a quantitative discipline such as computer science, economics, operations research mathematics, statistics, or engineering. Advanced degree preferred
3+ years’ experience in marketing analytics with proven track record in delivering meaningful insights to marketing organizations
Deep knowledge of best practices for measurement and analytics of both digital and non-digital marketing initiatives
2+ years of experience with marketing analytics platforms and technologies such as SQL, Tableau/Business Objects, Google Analytics/Omniture
Experience with a programming language such as SAS preferred
Exceptional skills in Excel, PowerPoint, and Outlook
Experience with building and aggregating analytical datasets from raw data
Ability to take ownership and take initiative on projects
Ability to anticipate project risks and identify solutions to proactively resolve them

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