Customer Care Associate Resume Samples

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W Von

Winston

Von

8379 Ziemann Point

Phoenix

+1 (555) 271 7813

8379 Ziemann Point

Phoenix

Phone

p +1 (555) 271 7813

Experience Experience

Philadelphia, PA

Customer Care Associate

Philadelphia, PA

Ratke Inc

Philadelphia, PA

Customer Care Associate

Provides information regarding Magellan?s in-network and out-of-network reimbursement rates and states multiple networks to providers
Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers
Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers
Provide feedback to management concerning possible problems or areas of improvement as well as performance of team
Refers callers requesting provider information to Provider Services regarding Magellan?s professional provider selection criteria and application process
Provide ongoing feedback to Call Center Representatives regarding ,performance, and improvement opportunities
Manage the scheduling of subcontractors with homeowners for timely completion of warranty requests; ensure the work is performed in a timely manner

Philadelphia, PA

Customer Care Associate With English

Philadelphia, PA

Emard-Botsford

Philadelphia, PA

Customer Care Associate With English

Manage cases within a workload management tool and ensuring all SLAs are met
Perform peer checking activities
Enhance organization reputation by accepting ownership for calls and cases worked and exploring opportunities to add value to processes in place
Responds to telephone and e-mail inquiries related to various areas of Human Resources queries following company policies and procedures
Resolve problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems
Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records
Positive attitude and solution oriented thinking

present

Los Angeles, CA

Senior Customer Care Associate

Los Angeles, CA

Hills Inc

present

Los Angeles, CA

Senior Customer Care Associate

present

Manages the development of a team of account managers and technicians
Participates with other managers to establish strategic plans and objectives
Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy
Is sought out and/or assigned to provide general guidance/direction, training, and technical assistance to junior level support personnel. Contributes to employees professional development
Workflow management and prioritization
Develops and manages service with speed and accuracy and all client/customer service delivery issues are resolved
Selects, develops, and evaluates personnel to ensure the efficient operation of the function

Education Education

Bachelor’s Degree in Supervision

Webster University

Bachelor’s Degree in Supervision

Skills Skills

Typing skills
Energetic and positive attitude
Ability to speak on the phone and enter information in the computer system
If you have some technical experience, or are a quick learner, we want to talk to you!
Help desk or call center experience helpful
Excellent communication skills (oral and written)
Strong customer service and telephone skills
Ability to multi-task
Ability to work in a fast paced environment
Client and customer-centric focus

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15 Customer Care Associate resume templates

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Customer Care Associate Resume Examples & Samples

A Diploma in Hospitality Business, or Hotel and Resort Management, or Travel Industry, or Tourism Management or a relevant Business Diploma is desired
Some Hospitality Industry or Travel Industry experience preferred. Previous Customer Service experience preferred. Previous, Call Center, or Product Support, or Hospitality Technical Systems experience preferred
Excellent English language skills (both oral and written) required
Fluency in Japanese (both oral and written fluency) is required as the person is supporting the Japanese market
Excellent knowledge of one Central Reservation System (CRS). Preferably, SynXis
GDS knowledge and functional usage a plus
Practical knowledge of Windows Operating System as well as Microsoft Office Suite required

Customer Care Associate Resume Examples & Samples

We service Retail customers
No Sales. Handle incoming calls from existing clients and help them with restaurant technology issues
4 weeks of paid classroom training
Customer Service and Help Desk position
Great opportunity for advancement
If you have some technical experience, or are a quick learner, we want to talk to you!
Help desk or call center experience helpful
Strong customer service and telephone skills
Client and customer-centric focus
Excellent interpersonal skills – approachable
Ability to communicate effectively and timely
Reliable and punctual

Customer Care Associate Resume Examples & Samples

Focus on helping our customers achieve success with our products
Respond quickly to customer-submitted email requests and live chats
Troubleshoot and guide customers through our website
Update guides and FAQ entries to reflect the ever-changing technological universe
Attend weekly gathering with your amazing teammates
40 hour employment requires a flexible schedule including nights and weekends

Customer Care Associate Saks.com Resume Examples & Samples

Consults with customers to recommend and sell a variety of products and/or services to meet the customer's needs
Utilizes appropriate sales techniques to encourage a good customer relationship and enhance the buying experience for inbound telephone orders
Required to meet or exceed individual sales objectives, as well as meet or exceed customer care commitments, research and follow-up of issues for customers
Required to record appropriate details of service orders requests on customer records via on-line system and prepares forms to assure that all customers' requests are handled to meet customer commitments
Serves as the fashion expert to the customer by discussing and handling product and service inquiries and order inquiries, and other miscellaneous inquires and customer complaints or customer requests which are related to other departments

Customer Care Associate Resume Examples & Samples

Providing Customer service over the phone to help customers place orders, request catalogs, answer questions about product availability and order shipments
Will address customer service issues for all Footlocker banners including Champs Sports, Lady Footlocker, Kids Footlocker, Footaction, Six 02 etc
Working within our Order Management System, as well as multipe web resources at the same time

Customer Care Associate \seasonal Resume Examples & Samples

Providing Customer service over the phone to help customers place orders, catalog requests, answer questions about product availability and order shipments
Utilize computer software to assist in customer service goals
Work within a team environment to meet our company goals

Customer Care Associate Resume Examples & Samples

Performs a variety of operational procedures within the department
Researches and provides resolution on advanced and more complex business issues
Prepares letter, memos, and various documents
Operating standard office equipment and using required software applications to produce correspondence, reports, electronic communication, spreadsheets, and databases

Customer Care Associate Resume Examples & Samples

Establish organization within department by assisting with assigning responsibilities, delegating work, scheduling
Actively pursue a team environment focused on the achievement of goals, high quality standards and high performance
Coach Call Center Representatives in all call techniques, quality, and program information in order to improve production and results
Assist with monitoring floor activity and calls to assist employees
Communicate to customers by telephone and written correspondence to attempt to bring resolution to escalated issues
Provide ongoing feedback to Call Center Representatives regarding ,performance, and improvement opportunities
Provide feedback to management concerning possible problems or areas of improvement as well as performance of team
When requested, conduct monitoring sessions within Client guidelines
Ability to maintain the highest level of confidentiality, in compliance with Company policy and applicable law and regulations

Customer Care Associate With English Resume Examples & Samples

Working in a call centre environment the successful applicant would determine requirements of the caller and provide guidance and support using all available tools and systems
Manage cases within a workload management tool and ensuring all SLAs are met
Enhance organization reputation by accepting ownership for calls and cases worked and exploring opportunities to add value to processes in place
The ability of prioritizing your work load each day
Be able to work within a large organization and maintain solid relationships with your team members not only situated in your local office but also offshore
Someone who understands SLA’s and the importance of meeting them
Someone who looks to remain and build a career within Xerox
Someone who has excellent communication skills both written and oral
Flexible and eager to learn
Analytical skills, someone who enjoys investigating things, wants to know how things work

Senior Customer Care Associate Resume Examples & Samples

Provides strategic leadership and direction for the delivery of pre- and post-sales services and support to clients/customers
Manages all facets of customer retention (CRM) including participating in the resolution of customer concerns and defining and developing a customer contact strategy
Analyzes operational processes, escalation procedures and performs training needs assessments for identifying opportunities for service delivery improvements and value add to the customer/clients
Develops customer service department procedures
Liaises between customers and manufacturing, sales, order processing and accounting to resolve status, production, delivery and billing inquiries
Reviews SLA claims
Develops and manages service with speed and accuracy and all client/customer service delivery issues are resolved
Manages market research to determine special pricing for non‑standard items in the interests of ensuring appropriate profit margins are reached and maintained
Selects, develops, and evaluates personnel to ensure the efficient operation of the function
Ability to provide FANATICAL support
Expert knowledge of operational processes, escalation procedures and performing training needs assessments
Expert knowledge of researching the market to determine special pricing for non‑standard items in the interests of ensuring appropriate profit margins are reached and maintained
Excellent skills in developing customer service department procedures
Excellent skills in developing and managing service with speed and accuracy
Specialist product knowledge in support of Rackspace standards
Exceptional people skills; the ability to engage and motivate staff
Excellent organizational skills. Budget management
Customer relationship management
Mentoring, coaching and training
Exceptional communications skills, written and interpersonal
Ability to communicate technical info and ideas so others will understand
Ability to make appropriate decisions considering the relative costs and benefits of potential actions
Ability to apply varying leadership skills and traits that create solutions and results to unexpected situations
Ability to successfully work and promote inclusiveness in small groups
At least 4 years of Operational Management experience within a mission critical environment, committed to providing FANATICAL customer service
A strong background in account management or demonstrative hosting-specific technical skills
ITIL Certification preferred

Customer Care Associate With English Resume Examples & Samples

Responds to telephone and e-mail inquiries related to various areas of Human Resources queries following company policies and procedures
Informs employees about services available and assesses customer needs
Assists employees and managers in the completion of appropriate forms, navigation of HR systems, processes and policies
Maintains databases and employee records handling highly confidential material and provides information to employees on matters pertaining to personnel forms and records
Maintains databases and employee records handling highly confidential material and provides information to HR staff on matters pertaining to personnel forms and records
Gathers information, researches/resolves inquiries and responds to e-mail queries related to transactions and benefits
Perform peer checking activities

Customer Care Associate With English & French Resume Examples & Samples

Superior Customer Service/Relation skills including second level question probing ability
Computer Navigation & Typing Skills 25+ wpm
Ability to complete required training program
May need billing-medical billing, collections or telesales expertise
Some roles may have bi-lingual or licensure specifications
Candidate will need to be 18 years of age or older

Customer Care Associate With Italian Resume Examples & Samples

Computer Navigation & Typing Skills 25 wpm
Must have dependable work history
Must respond to every call with a sense of urgency and give direct, accurate information
Must be clear spoken and have strong verbal and written communication skills

Customer Care Associate With English & German Resume Examples & Samples

Familiar with computers and Windows-based applications
Must have the ability to perform in a professional and courteous manner at all times
May need billing-medical billing, collections or telesales expertise. Some roles may have bi-lingual or licensure specifications

Customer Care Associate Resume Examples & Samples

Understand luxury service expectations and the needs of the Moda Operandi customer
Effectively manage all service channels to ensure personalized luxury service is always provided
Develop relationships with key business partners to understand their role in the customer journey
Must be bi-lingual (English and Mandarin)
Bachelor’s degree or equivalent experience in customer care in fashion and luxury goods retail
Demonstrated appreciation and understanding of the importance of customer care as a function of the business
Contribution of ideas within a team to improve the customer experience
Excellent work ethic, drive to deliver the best and lead by example
Experience as a Sales Assistant or similar within a luxury goods environment such as retail, hospitality or travel
Demonstrated ability to trouble shoot as well as take a proactive approach to sales and service
Proven track record of building professional relationships, building a rapport with customers and confidently dealing with demanding clientele
Articulate with exceptional writing skills, including a high standard of spelling and grammar
Outstanding interpersonal skills and ability to build and maintain relationships in all scopes of business
Exceptional organizational skills and ability to prioritize in a fast-paced, rapidly changing environment
Keen eye for detail and organization
Previous working experience of using a contact management/CRM system desirable
Knowledge of data protection issues desirable but not essential
Drive to innovate and support a rapidly growing team
Written and spoken fluency in at least one other foreign language would be a distinct advantage
Engage customers by effectively delivering compelling and innovative copy that attribute to the overall success of the site
Comprehensive understanding of the fashion and luxury goods industry, consumer products and personal technology industries, and trends affecting them

Customer Care Associate Resume Examples & Samples

Provide accurate information to customers regarding the billing, shipping and handling of their order
Communicate policies and procedures to the customer in a positive manner
Requires 6 months of contact center experience preferably in a retail environment
Requires 1 year of customer service experience, and knowledge of sales/retail industry preferred, but not required
Requires flexible scheduling, including some weekends
Display integrity and 100% discretion when working with confidential and sensitive information
Typing and/or data entry is required in assignment, must be able to type at least 35WPM
Excellent verbal communication skills and good listening skills
Strong sense of urgency to complete work quickly and accurately and ability to work independently and multi-task
Must be computer literate - able to learn and utilize multiple systems

Customer Care Associate Resume Examples & Samples

Follow the Customer Care Team standards to ensure delivery of an outstanding shopping experience to every customer via telephone and email
Demonstrate a can-do attitude in every situation to constantly raise the level of service provided and consistently exceed customer expectations
Work with fellow Customer Care team members to support each other during peak times and in demanding situations
Collaborate with Stylists and Global VIP Personal Stylist to ensure that every team member adopts a customer-centric approach
Identify ways to personalize the experience of every customer and escalate to Senior Stylists and the Global VIP Personal Stylist when necessary
View every inquiry as a sales opportunity and take the initiative to close sales
Assist clients with online registration, processing of orders and answer ay product related inquiries
Provide customers with prompt assistance by email or telephone with any information they require regarding orders and returns
Construct clear and accessible lines of communication for current and potential VIP customers
Resolve customer complaints effectively and efficiently, in a professional and customer centric manner, using the escalation process when required
Anticipate and identify potential negative customer situations to turn into positive experiences
Accurately log all contacts and communication with customers
Communicate company policy to customers as needed
Ensure Customer Care processes and procedures are adhered to at all times
Liaise with other internal departments to ensure issues affecting customer orders and returns are resolved
Support the Finance team with security check process to enable a seamless shopping experience
Observe at all times client confidentiality and company policies for data protections and security

Customer Care Associate Mobile Analyst Resume Examples & Samples

Strategize, execute and manage digital help capabilities based on customer needs
Ensure uniformity and customer-friendly language across our FAQs, help pages, and marketing communications
Monitor, track and engage with customers in a unified and consistent voice across other touch points including app stores (e.g. respond to users on Google Play), social media and new TBD channels
Other ad hoc projects and requests as assigned
Minimum Requirements
Two-three years of prior customer service experience is desirable but not required. Experience working with digital subscription product and working with premium brands a plus. Key attributes required for this position include: deep collaboration skills, a desire to improve The New York Times customer experience with our mobile products, excellent analytical and presentation skills, and knowledge Excel & Power Point. Bachelor’s degree required

Customer Care Associate Resume Examples & Samples

Speaks clearly and persuasively
Exhibit excellent customer service by: actively listening, express willingness and displaying empathy, courtesy and sensitivity
Some college is desired
Similar work experience is a plus
Ability to maintain composure while dealing with difficult situations
Work independently and efficiently
TEAM player
Provides extraordinary service

Inbound Customer Care Associate Resume Examples & Samples

Assist customers by initiating payments investigations, maintenance requests, fulfillment requests and research requests fee reversal requests – received by phone and e-mail
Make outbound calls to clients to provide resolutions for Online Banking and research requests
Ability to react and respond to critical demands of the department, prioritizing and performing multiple tasks on a regular basis
Displays accuracy and thoroughness, while completing work assignments in a timely manner and within assigned time parameters
Requires basic knowledge of MS Windows Operating System or MAC, Internet and Internet browser applications
Pre-employment background, credit, and drug screen are required

Customer Care Associate, Quality Resume Examples & Samples

Conducts audits and reviews/analyzes data and documentation
Uses the organization's resources to enhance customer satisfaction
Evaluates improvements to various systems
Ensures that data and information are sufficiently accurate and reliable
Participates in design of call monitoring formats and quality standards
Performs call monitoring and provides trend data to site management team
Uses quality monitoring data management system to compile and track performance at team and individual level
Monitors email customer contacts
Participates in customer and client listening programs to identify customer needs and expectations
Provides actionable data to various internal support groups as needed
Coordinates and facilitates call calibration sessions for call center staff
Provides feedback to call center team leaders and managers
Prepares and analyzes internal and external quality reports for management staff review

Customer Care Associate Resume Examples & Samples

Responsible for customer inquiry resolution from both Xerox external and internal customers in a fast-paced “back office” environment
Acknowledge and respond to inbound inquiries including problem solving and communication of findings
Provide resolution of equipment billing or supply customer inquiries at the initial point of contact, where appropriate
Perform quality documentation, closure and communication to the customer
Maintain an effective follow-up process to ensure the completion of commitments to customers
Handle management and inquiry elevations, following through to resolution
Contribute to a cooperative team environment in order to meet team and organizational deadlines and goals
Fluent in English, both written and verbal
Demonstrate strong critical thinking, problem solving and analytical skills
Effective at managing multiple priorities with attention to detail
2+ years previous experience with “back office” support in corporate or other financial institution
Ability to work in a fast paced environment and be able to project a positive attitude and flexible nature
Flexibility of work hours within 7:00am-7:00pm CST, Monday-Friday
Proficiency with Microsoft Office to include Word, Outlook, Excel, and Siebel
Associate or Bachelor’s degree desired
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Processes, verifies and audits invoices, expense reports, journal entries, purchase orders, etc
Balances items, entries or amounts related to documents processed
Reconciles general ledger accounts, prepares balance sheet reconciliation and clears exception items
Posts ledger and general journal entries
Responds to some routine, but mostly complex questions related to area of responsibility

Customer Care Associate Resume Examples & Samples

Compassionate and dedicated professionals with exceptional listening skills who assist our members in navigating the healthcare system
They work as part of a team and demonstrate customer service excellence
Answer a variety of incoming calls from members regarding their healthcare questions and other inquiries the member may have
Build rapport with callers using a friendly, courteous and professional manner
Verify/Collect demographics and update systems as necessary
Determine and execute the best resolution to assist the member based on their needs or requests
Transfer caller to appropriate area(s) both internally and externally
Manage tasks with timely follow-up per policies, which involve interaction with members, providers, insurance carriers and other vendors
Handle calls in Triage queues
Perform other duties and projects as assigned by management
Strong Communication skills and phone etiquette
Strong ability to explain complex issues to members or callers
Highly effective listening skills
Strong problem solving/issues resolution/multitasking skills
Excellent customer service and customer resolution skills
Organizational and administrative skills
Experience with Microsoft Word and Excel
Work in-house and permanent
Telephone triage experience helpful

Customer Care Associate Resume Examples & Samples

1 - 3 years Customer Service experience
Minimum 1 year Call Center experience
Healthcare / Diabetes experience a plus
Flexibility in working shifts / schedules
Trouble-shooting / problem resolution experience

Customer Care Associate Resume Examples & Samples

Full-time on phone support for consumers who have inquiries regarding the consumer reports provided by RealPage’s LeasingDesk Screening product
Gain ‘Certification’ in assigned areas
Perform administrative duties as required
Great consumer service and phone etiquette skills required; minimum of 2 years providing high quality service to consumers
Experience in Multifamily housing preferred
Minimum of 30 wpm typing skills and capture detailed information
Bachelor degree preferred; high school or equivalent required
Ability to sit or stand for frequent periods in the same location with some opportunity to move about
Occasional overtime may be requested
Flexible to work extended hours and weekends as needed
Excellent problem solving skills required

Customer Care Associate Resume Examples & Samples

Responds to requests and calls from customers related to client specific programs and products
Identifies and responds to customer’s needs based on designated procedures of account/client
Makes attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Responds to requests for assistance while on-rent, including extensions, directions, vendor calls, processing of credit card authorizations
Tracks call related information of each call received for auditing and reporting purposes
Provides support and assistance as needed
Up-sells to customer upgrades as necessary
May perform other client specific duties as necessary and required by program/account
Phone related customer service
May require client specific bilingual language requirement, as necessary
Conversational

Customer Care Associate Resume Examples & Samples

Candidates must be at least 18 years of age
Candidates must possess a high school diploma or GED
Candidates must have at least six (6) months of customer service experience, whether it's in retail, food service industry, etc
Candidates must have basic to intermediate knowledge of how to use a computer
Candidates must be able to commute to our Endicott office for work (work-from-home/telecommuting is not available for this position)
Candidates must be able to pass a pre-employment drug test and background check

Customer Care Associate Resume Examples & Samples

Previous experience in a customer service/call center environment helpful
Working knowledge of Microsoft Office applications (Word, Excel, etc.) and Lotus Notes preferred
Excellent verbal communication and interpersonal skills
Good written communication skills
Self-starter and independent
Team oriented and results driven
Strong organizational skills and attention to details
Attendance and punctuality are essential for this position

Customer Care Associate Resume Examples & Samples

Accept incoming customer calls requesting quotes or product information and respond accordingly
Provide written and/or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
Maintain quote management system for assigned customers. Follow up to obtain appropriate internal approvals prior to releasing to customers
Proactively provide the customer with current information on open orders and other account issues
Communicate customer requirements (schedule, forecast, etc.) to planning and purchasing team
Administer the contract review process for new customers/programs
Investigate and provide resolution to any issues the customer encounters
Manages and maintains MEAS ERP order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required
Manages and maintains customer required supply chain management tools which are typically online databases for processing orders, examining due dates and quality reports, and communicating directly with the customers’ buyers on daily business
Maintain consistent communication with product line manager, sales managers and field representatives
Key contact point with customer to obtain necessary export compliance information, letters of credit, end use certificates, etc. as required
Ability to read, analyze and or interpret customer's requirements
Analytical ability to research and resolve issues in a variety of situations
Ability to interpret and follow a variety of instructions furnished in written, oral, or diagram
Must be able to perform in a multi-task, fast pace environment with the ability to manage and priortize tasks
Dedicated and self motivated with proven ability to effectively coordinate a wide range of customer service responsibilities
Must be proficient in Microsoft Office (Outlook, Word, Excel and PowerPoint)
General familiarity/experience with Enterprise Resource Planning (ERP) systems required (ManMan experience a plus)
Customer Relationship Management (CRM) system experience preferred
3 – 5 years customer service experience, preferably in manufacturing and/or distribution environment
Must be US person or PRC holder due to access to products and technology controlled under the ITAR & EAR

Customer Care Associate Resume Examples & Samples

1)Manage and process purchase order for accessories received via, but not limited to, phone, fax or e-mail
2)Create Return Authorization’s (RMA) to end user customer
3)Successfully obtain on time Work Order Repair approvals while maintaining communication with the customer regarding the status of all open work orders
4)Ensure shipment of customers repaired equipment including follow up communication within three (3) business days after shipment to meet customer satisfaction
5)Generate and submit Sales Quotations and Service Contracts within twenty four (24) hours of receipt
6)Same day disbursement of Loaners along with the Retrieval ten (10) business days after shipment of repaired equipment sent back to the customer
7)After an invoice is generated and printed, ensure the system is maintained with Sold Equipment, Customer Name, Address, and Extended Warranty information
8)Respond and resolve all customer complaints and inquiries in a timely manner
9)Perform data entry for parts for Demo/loaner repairs
10)Perform filing on a daily basis of customer invoices and work orders
11)Other duties as required and requested by Management or Manager
12)Adheres to all safety policies and procedures
Customer service oriented with attention to detail and can develop and maintain effective relationships with internal and external key members
Ability to work independently and in a close team environment
Operate computers, copy machines and calculators to perform calculations and produce documents
Able to professionally communicate with internal and external customers to provide superior customer service
Able to investigate and resolve discrepancies
Proficient in Word, Excel, FoxPro, PowerPoint, Google, SAP and ASTEA
1)High School or GED diploma, advanced degree strongly preferred plus 3 + year work experience working in a fast paced customer service/support environment preferably in a medical device industry
2)Ability to research and analyze various different type of data information
3)Ability to prioritize work

Customer Care Associate Resume Examples & Samples

Resolve 12-15 customer calls/emails per hour related to products offered on website
Investigate and resolve account-specific issues related to order shipments
Process customer orders by phone
Communicate issues to appropriate teams as necessary for quick resolution
Report all product and service-related trends to the Customer Care Leaders
Generate UPS Delivery Intercepts and Return Authorizations as necessary
Other general administrative duties as assigned
Minimum 1 year providing exceptional customer service required
Empathic to customers’ needs
Creative problem solver
Outstanding work ethic
A natural ability to building rapport
Sound judgment
Strong computer and interpersonal skills
Accurate data entry and typing skills

Customer Care Associate & Clinical Associate Resume Examples & Samples

Program employees will be assisting in several facets of patient scheduling
This includes scheduling of yearly required scans, clinic/physician appointment and new referral appointments
Will be making outbound calls to patients, their caregivers, patient spouses, etc. in order to schedule them for their various appointments
High School Diploma or GED (some college preferred)
Bilingual Spanish is preferred
1 year experience scheduling medical appointments
Scheduling appointments
Dealing with patients directly
Strong customer service experience preferred
Because program is a start-up business, comfort in working with a changing and evolving program is essential

Senior Customer Care Associate Resume Examples & Samples

1 year customer service
1 year healthcare/medical front/back office experience required
Must be 18 yrs of age and have a High School Diploma or equivalent (Some college preferred)
Spanish Bilingual a plus
Computer and Technologically Savvy
Ability to work flexible full time schedules-Hours of Operation will be 24/7
Call Center experience a plus
Excellent communication skills-verbal and written

Senior Customer Care Associate Resume Examples & Samples

1 year experience required in healthcare knowledge specifically working in an office setting
Demonstrated ability to communicate effectively, with tact and compassion with all types of customers – from medical providers to consumers of healthcare
Comfort with interfacing and educating internal and/or external customers

Customer Care Associate for CMG Resume Examples & Samples

Be responsible for transferring customer to the right department, providing support for orders while being processed
Answer questions about orders, delivery dates and basic support questions
Identify problems, investigate causes and recommend the right department to support customers
Uses internal tools to identify products, get the status of orders and transfer customer to right department
Escalates more complex customer issues to senior level support
Up to two years’ experience of customer service/support
Fluency in German and English
Adaptable, open minded
Very basic Technical knowledge

Customer Care Associate Resume Examples & Samples

Qualities we look for are organized, effective communicators & dedicated, team player
Training; Typically 3 weeks Classroom Monday - Friday 8:00 AM - 5:00 PM
Customer service phone related experience

Customer Care Associate Resume Examples & Samples

Provide program guidance and education to potential customers
Meet client requirements for field installation scheduling, troubleshooting, and front line customer service
Perform troubleshooting over the phone to determine the scope of the problem and assist in providing temporary technical solutions until a technician can arrive if service dispatching is required
Schedule field technicians for service calls through customer enrollment and equipment qualification via inbound and outbound calls
Work closely with team and supervisor to meet weekly and monthly production goals
Acts as focal point/liaison for customer inquiries and issues; and take appropriate action to respond or correct
Works closely with other customer care operations within SGS
Participates in team meetings where appropriate to meet service level and productivity goals
Must be flexible with schedule and able to work mandatory overtime with little to no advance notice
Must be bilingual (English/Spanish)
High School Degree or Equivalent
2 years of experience in a call center environment
Bachelor degree or higher is preferred
Strong communication/phone skills
Interpersonal skills; including ability to quickly establish and maintain rapport at all levels; sensitivity

Customer Care Associate Resume Examples & Samples

Candidate must possess at least Bachelor's/College Degree, any field. Preferably Science Degree, Information Technology, Supply Chain or Engineering
Required language(s): English
At least 1 year(s) of working experience in the related field is required for this position
Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent
1 Full-Time position(s) available

Customer Care Associate Resume Examples & Samples

Answers customer/client requests or inquiries concerning services and products and reports problem areas
Utilizes various systems and tools to initiate to assist and service customers
Utilize operational systems to process purchases of all products and services
May perform other related duties and responsibilities as assigned and/or required
Perform over the counter exchanges of customer defective equipment
6 months to 1 year of customer service/sales experience preferred

Claims Customer Care Associate Resume Examples & Samples

High School degree or equivalent training or experience in a business related field, or a minimum of 6 months related work experience is required
Customer Service experience preferred
Ability to review record and organize written data from a variety of sources
Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required
Ability to handle confidential and proprietary information is critical. Proficiency with computers is mandatory
Knowledge of Microsoft Outlook and keyboard shortcuts is desired
Must be able to type a minimum of 25 WPM
Appropriate licenses upon hiring/training, along with a passing score on required Proficiency Assessments

Claims Customer Care Associate Resume Examples & Samples

Provides efficient customer service by promptly and courteously responding to all inbound inquiries regarding Personal Insurance claims
Performs initial capture of new Auto claims; Processes all "First Notice of Loss" and performs enhanced capture steps as needed. Capture new claims and service existing claims through effective collaboration with internal and external partners
Set expectations with customers on when updates on their claim status will be provided. Provides contacts for temporary resources such as rental cars locations and or tow trucks to assist callers
Demonstrates understanding of policies and provides guidance and assistance to callers based on their needs; and may make limited recommendations on enhancements as needed
Processes caller transactions accurately and within established Contact Center time standards. Manages and utilizes time effectively to ensure the required service levels for call capture and service handle time as well as quality and customer satisfaction standards are met
Efficiently utilizes on-line reference materials to provide accurate and timely information and counsel to customers. Effectively operates systems and applications including computer desktop, Microsoft Outlook, call center specific phone systems and the internet
Develops and continuously builds product, procedural and technical systems knowledge. Completes licensing and continuing education requirements as required
High School degree or equivalent training or experience in a business related field, or a minimum of 6 months related work experience is required. Customer Service experience preferred
Ability to review, record, and organize written data from a variety of sources
Ability to handle confidential and proprietary information is critical
Proficiency with computers is mandatory
Appropriate licenses required upon hiring/training
Class starts on Monday, February 13th, 2017
Call center is open from 6 a.m. - 10 p.m.; 7 days a week
Ability to work a flexible schedule during the hours of the Call Center is a must, with ONE DAY a weekend required
Liberty Mutual Insurance is an industry leader in employee development, and all Claims employees receive thorough training. The training schedule is Monday - Friday from 8:00am - 4:30pm

Claims Customer Care Associate Resume Examples & Samples

Take inbound calls from customers related to policy/coverage, first notice of loss and existing claims on multiple personal lines of coverage by adhering to set up, coding, and handle time requirements
Take First Notice of Losses on new claims, and move those claims through as much of the claims process as possible
Must understand relationships between estimates, severities and bottom-line results
Issue payment on glass and tow claims
Use claims automation systems to fullest extent possible to ensure a quality experience within a target handle time
Perform all responsibilities to achieve individual goals on quality, time and customer satisfaction results
Class starts on Monday, January 16th 2017

Customer Care Associate Resume Examples & Samples

Contribute to a first-class Customer Care team
Consistently exceed the expectations of our customers by providing a positive experience, friendly demeanor and proactive attention to the customer’s needs
Comfortable overcoming customer objections to find the best solution for the client while representing the company values at the highest level
Provide exceptional service via phone, chat and email at all stages of the service
Maintain detailed documentation of customer inquiries, orders and exchanges
Identify trends in customer service issues and suggest improvements to the product or service
Review customer measurements and body profiles to recommend our best fitting sizes

Customer Care Associate Resume Examples & Samples

Prefer a 4 year degree in related field
1-3 years customer service experience, account management experience, or experience in medical/manufacturing company
Responsible for end to end customer support
Provide support throughout the order management process as the single point of contact for customers and sales handling all functions associated with a customer purchase order. Maintaining compliance to new and existing regulations, such as the MDET
Drive the resolution of product/shipping/service disputes and escalate customer issues when appropriate. Manage the disputes, resolutions, and follow up
Manage, record, and follow up on return material requests and customer concerns according to MEDIVATORS policies
Answer product related questions and/or transfer calls to the appropriate department

Customer Care Associate Resume Examples & Samples

90% Customer interaction involving inbound customer concerns and their resolution
10% Special projects and other activities as assigned by leadership
Must pass Background Check
Must pass pre-employment test if applicable
The knowledge, skills and abilities typically acquired through the completion of a high school diplomas and/or GED
Retail Experience to include Suggestive Selling skills
Home Improvement Experience
Demonstrated ability to partner with internal and external business partners
Ability to type a minimum of 30 words per minute
Ability to adapt to a fast paced environment
Negotiating/Influencing skills
Attention to quality and detail
Microsoft Windows/Office proficient
Multi tasking capability

Customer Care Associate Resume Examples & Samples

Prior customer facing experience
A high school diploma or GED
Data entry and/or word processing experience
Intermediate proficiency in Windows, Microsoft Word, Excel, and Outlook
Bilingual(English and Spanish)
Previous telephone customer service experience and/or outbound telemarketing experience

Customer Care Associate Resume Examples & Samples

Bachelor's degree (B. A.) from four-year college or university; or five to seven years related experience and/or training; or equivalent combination of education and experience
Minimum 1 year of customer service experience (real estate, retail, etc.)
Excellent communication, decision making, persuasion and problem resolution skills
Experience working in a fast-paced, goal oriented and team based structured environment
Proficiency with Windows based applications such as Word, Excel, etc

Customer Care Associate Resume Examples & Samples

Troubleshoots customer issues and handles complaints
Works with large reports dealing with backorders, non stocks, drop ships, etc
Collaborates with other ORS Nasco/USI departments to ensure that customers receive excellent service at all touch points
Demonstrated problem-solving abilities

ORS Nasco Customer Care Associate Resume Examples & Samples

Answers inbound calls and provides customer support regarding product information/pricing, special order information, quotes, order status, price/quantity deviations, etc. Expedites customer requests
Researches product and order information for customers. Documents all customer interaction on orders
Understands and demonstrates Essendant's Core Values
Data entry and computer skills
Prior customer service/industry experience preferred. #LI-DNP

Customer Care Associate Resume Examples & Samples

Provide written and or verbal quotations to customers concerning pricing, delivery and company terms and conditions in a responsive manner
Proactively provides the customer with current information on open orders ands other account issues
Manages and maintains OMAR order entry system with customer’s current requirements; coordinating any changes with the buyers, field representatives and or sales managers as required
Investigates and provides resolution to any issues the customer encounters with our company
Maintains quote management system for assigned customers
Ability to read, analyze, and interpret customer requirements
Ability to interpret and follow a variety of instructions provided in written English, oral or diagram
Must be proficient in Microsoft Office, (Word, Excel, PowerPoint and Access)
Strong written and verbal communications skills required

Customer Care Associate Priority Hiring Resume Examples & Samples

Continually maintain working knowledge of all company products, services and promotions
Make recommendations according to customer’s needs
Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
Solid problem-solving skills for the purpose of determining and solving customer billing issues
Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station

Customer Care Associate Resume Examples & Samples

Handles various incoming and outgoing collections-focused phone calls
6 months previous experience in collections and contact center environment, preferred
Stellar customer service skills – and an overwhelming desire to make lives better, one interaction at a time
Negotiation skills and assertiveness

Senior Customer Care Associate Resume Examples & Samples

In depth knowledge relating to company products, customer/ agency policies and state complaint processes and requirements
Leverage existing technology platforms to support team objectives and projects
The ability to anticipate, identify, reproduce, eliminate and resolve problems in a professional and consultative manner. Able to dissect complex issues into meaningful and manageable parts and stays with the issue until resolved
Builds and maintains a broad network of information sources. Works with home office, regional/ non-regional business units, the public, vendors and agencies

Customer Care Associate Resume Examples & Samples

Actively listens and probes callers in a professionally and timely manner to determine purpose of the calls
Researches and articulately communicates information regarding member eligibility, benefits, EAP services, claim status, and authorization inquiries to callers while maintaining confidentiality
Resolves customer administrative concerns as the first line of contact - this may include claim resolutions and other expressions of dissatisfaction
Assist efforts to continuously improve by assuming responsibility for identifying and bringing to the attention of responsible entities operations problems and/or inefficiencies
Assist in the mentoring and training of new staff
Assume full responsibility for self-development and career progression; proactively seek and participate in ongoing trainings (formal and informal)
Comprehensively assembles and enters patient information into the appropriate delivery system to initiate the EAP, Care and Utilization management programs
Demonstrate flexibility in areas such as job duties and schedule in order to aid in better serving members and help Magellan achieve its business and operational goals
Educates providers on how to submit claims and when/where to submit a treatment plan
Identifies and responds to Crisis calls and continues assistance with the Clinician until the call has been resolved
Informs providers and members on Magellan's appeal process
Lead or participate in activities as requested that help improve Care Center performance, excellence and culture
Links or makes routine referrals and triage decisions not requiring clinical judgment
Performs necessary follow-up tasks to ensure member or provider's needs are completely met
Provides information regarding Magellan's in-network and out-of-network reimbursement rates and states multiple networks to providers
Refers callers requesting provider information to Provider Services regarding Magellan?s professional provider selection criteria and application process
Refers patients/EAP clients to the Magellan?s Care Management team for a provider, EAP affiliate, or Facility
Responsible for updating self on ever changing information to ensure accuracy when dealing with members and providers
Support team members and participate in team activities to help build a high-performance team
Thoroughly documents customers' comments/information and forwards required information to the appropriate staff

Customer Care Associate Resume Examples & Samples

Informs providers and members on Magellan’s appeal process
Performs necessary follow-up tasks to ensure member or provider’s needs are completely met
Provides information regarding Magellan’s in-network and out-of-network reimbursement rates and states multiple networks to providers
Refers callers requesting provider information to Provider Services regarding Magellan’s professional provider selection criteria and application process
Refers patients/EAP clients to the Magellan’s Care Management team for a provider, EAP affiliate, or Facility
Thoroughly documents customers’ comments/information and forwards required information to the appropriate staff

Customer Care Associate Resume Examples & Samples

Schedule, inspect, and receive customer sign-off on the warranty-service work of sub-contractors at several home sites within a community
On warranty repairs, ensure all building codes, and Meritage Home standards of quality are met. Resolve quality control issues as they arise
Participate in the 10 step AVID-Customer Satisfaction process in assigned communities
Interact daily with various company departments, subcontractors, and homeowners
Manage assigned warranty claims in organized and methodical manner, including updating reports, tracking customer sign offs, etc
High school diploma or equivalent. Construction background/knowledge preferred
Knowledge of homebuilding and construction systems/processes and building codes preferred
Working knowledge of Microsoft Word and Excel
Ability to explain complex issues to others in a manner easily understood by both associates in the industry and customers with limited knowledge of construction processes or terminology
Excellent problem/conflict resolution skills, ability to handle and diffuse difficult situations and customer concerns in a positive manner
A high degree of professionalism, tact and ability to influence others

Customer Care Associate Resume Examples & Samples

Informs providers and members on Magellan?s appeal process
Performs necessary follow-up tasks to ensure member or provider?s needs are completely met
Provides information regarding Magellan?s in-network and out-of-network reimbursement rates and states multiple networks to providers
Thoroughly documents customers? comments/information and forwards required information to the appropriate staff

Customer Care Associate Resume Examples & Samples

Identification and response to customer inquiries
Order processing
Service administration
Complaint handling
Billing inquiries
General administration
First-line technical support

Customer Care Associate Resume Examples & Samples

Maintain daily communications with customers as directed, to ensure resolution and proper follow-up leading to customer satisfaction
Represent HARMAN brands as liaison for Sales support activities related to product availability, quotation, order processing, product shipment, account status and after sale follow-up
Process orders, forms, applications and requests
Organize and prioritize workflow to meet customer timeframes while managing multiple assignments at once
Direct requests and unresolved issues to the designated resource
Keep records of customer interactions and transactions
Record details of inquiries, comments and complaints
Interface with various in-house departments to plan and initiate customer request for product
Provide feedback on the efficiency of the customer service
Knowledge of ERP Systems (SAP) and CRM applications (MS Dynamics). Willingness to learn other applications and programs required
Ability to handle stressful situations with a customer
Maintain high-level of customer service expected by our internal and external customers
Analysis and problem-solving
Data collection and ordering

Customer Care Associate Resume Examples & Samples

Deliver outstanding customer relations with a friendly demeanor, upbeat attitude, and willingness to help at all times that results consistently high customer satisfaction
Respond to incoming email, phone and chat requests to ensure timely resolution or escalation
Exercise independent judgment when researching and responding to internal and external requests
Collaborate inter-departmentally to promote effective lines of communication in order to quickly respond to and resolve support requests
Become an expert on our merchant reporting platform to assist with training and answer questions surrounding navigation, reconciliation, and industry best practices
Actively listen to merchant questions and concerns to develop a better understanding of their business to provide solutions and product information
Assist in training and development initiatives for new team members
Continuously increase knowledge and skills through self-motivation, in-house training, and formal education
Assume additional responsibilities, projects, and tasks as directed by management
2+ years of customer service experience in a corporate environment
Strong communication and customer service skills needed to provide a world class experience to our merchants
Must be proficient with MS Office applications including Outlook, Word and Excel; experience using SalesForce CRM is a plus
Attention to detail and ability to multi task
Must be self-motivated and able to work effectively in an open environment both individually and within a team
Ability to be flexible and adaptable to changing processes and procedures
Strongly aligned with Vantiv's values -- Passionate, Continuous Improvement, Winning Attitude, Strong Character, Value People

Customer Care Associate Resume Examples & Samples

Provide ongoing management and monitor all phases of construction in new home projects to include the start, finish and closing of new homes
Assist with coordinating on-site construction activity for the scope of work and for all trades
Supervise the warranty-service work of laborers and sub-contractors at several home sites within a community
Assist as time permits with the inspection process. Conduct walk-through inspections and other scheduled inspections with the homeowner
Conduct Quality Assurance walks on homes nearing final orientations Communicate safety standards to laborers and sub-contractors; enforces safety regulations on all job sites
Interact daily with various departments of company, subcontractors, homebuyers, homeowners, and city inspectors
Manage paperwork flow to include updating reports, tracking customer sign offs, etc
Manage warranty reports to assure prompt-professional service to our homeowners
High school diploma or equivalent. Course work or degree in Construction management preferred
2-3 years construction experience with some supervisory or project oversight experience
Knowledge and use of a wide range of hand and power tools
Ability to prioritize projects, work against deadlines and organize work flow with multiple interruptions
Sound judgment, ability to make decisions, work and act independently, and seek assistance or consult with more senior construction personnel when necessary
Ability to operate an automobile, have a valid state driver’s license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes

Customer Care Associate Resume Examples & Samples

Responds to customer technical problems/issues related to hardware, software and networking via e-mail/chat, online, social media and phone. Facilitates customer order fulfillment
Assists customers by diagnosing problems and providing resolutions for technical service or care issues
Uses troubleshooting techniques and tools to identify products that are defective and follow guidelines in issuing service calls/contacts
Advises/educates customers within procedural guidelines to ensure a complete solution to their technical or service questions. Provides direct product/service advice and guidance to customers
Identifies, researches and provides input on unique or recurring customer problems
Remains knowledgeable of Dell’s product line, current industry products and technologies
May be involved in revenue generation activities with current Dell customers
Responsible for selling a defined set of products and services
Identify customer needs / requirements and recommend solutions
Reviews and distributes pertinent cross-functional information
Escalates more complex customer technical issues to senior level support
Strong telephone etiquette skills
Experienced verbal and written communication skills
Good knowledge of Dell products, customer service, policies and procedures
May require advanced industry/ internal certifications applicable to role
Begin to develop Sales skills
Complex problem solving skills
Ability to articulate and simplify customer issues and solution

Customer Care Associate Resume Examples & Samples

Provide a high level of after sales service to customers including wholesalers, distributors, veterinary clinics, retailers pet owners and farmers
Provide first level phone support on product sales pharmacovigilance reporting, or general company enquiries
Preparation and participation in internal support requests of our sales and marketing team
Experience in a call centre environment
Strong PC skills (word processing, spreadsheet applications, internet usage)
Excellent communication skills, both written and verbal
Ability to communicate with all levels of the organisation and external customers
Problem solving and with a can do attitude
Ability to multitask with sound organisational skills
Animal health experience and/or Animal Health education highly regarded

Customer Care Associate Resume Examples & Samples

Familiarity with the construction industry; training in one or more trades is strongly preferred
Minimum of four (4) years of Customer Service experience preferably in the construction industry
Basic computer skills, knowledge of Microsoft Office applications
Knowledge of or the ability to learn warranty specifications, industry terminology, and standard construction processes and practices
Must be able to analyze construction deficits or product problems to determine the root cause, and determine solutions to produce the desired outcome; often under pressure
Excellent communication, interpersonal, and customer service skills, must be responsive to customer needs while maintaining a high degree of professionalism
Daily interactions with new homeowners, subcontractors, vendors, and all levels of employees
Excellent problem/conflict resolution skills to handle/diffuse situations and customer concerns in a positive manner
Ability to explain complex issues to others in a manner easily understood by both construction industry professionals and to customers
Team Player; and demonstrated ability to work within cross-functional teams
Analytical; with the ability to give, receive, analyze information, and interpret complex issues in order to determine the root problem and make effective decisions to bring the issue to a successful conclusion
Highly organized and flexible; with the ability to prioritize multiple projects and meet deadlines, often with frequent interruptions and changing circumstances, in a high-volume fast-paced work environment

Customer Care Associate Resume Examples & Samples

Provide superior customer service over the phone to assist customers with questions or concerns around orders they've placed online, shipment tracking, product availability etc
Empathize with and prioritize customer needs
Efficiently enter customer information and conversation notes in to electronic order database

Finance Customer Care Associate Resume Examples & Samples

Knowledge of and adhere to University of Michigan policies and procedures
1 – 3 years experience in a customer service profession
Advancing the Mission - Demonstrates ability to operate effectively in a manner consistent with the University of Michigan mission and culture
Experience in a Shared Services organization

Remote Customer Care Associate Resume Examples & Samples

Availability for a part-time, 20 to 29 hours per week work schedule, including some weekends and holidays
Your ability to work in a quiet environment, free from noise and distractions for your entire shift
Perfect attendance, every day of your schedule, including your training period
A positive virtual work environment, with a dedicated supervisor as your coach and mentor
You are a self-starter, and can work independently as well as part of group
You have excellent time management skills and attention to detail, and can do so while working at a fast pace
You have the ability to set up job related computer equipment, run various computer programs, troubleshoot and fix issues independently
You have a high school diploma or equivalent
You have working knowledge of Microsoft Windows and Microsoft Office Products, especially Outlook, Word, and Excel
You have experience with virtual training, which required you to complete self-paced modules

Customer Care Associate Resume Examples & Samples

Responds to customer order and quotation requests received via the telephone, e-mail, written, and faxed correspondence within the department service goals
Performs necessary follow-up to ensure customer service expectations are met. Builds relationships if assigned a specific customer base
Researches and suggests alternative products to customers. Provides representation of products, increasing sales wherever appropriate or as requested
Resolves customer issues including issuance of credit concessions
Utilizes in-depth product knowledge to answer more specialized product calls. May be responsible for outbound calls to vendors
Selects correct processes from clearly prescribed rules, past practices or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor
Understands and supports compliance issues if required for assigned customer base
Must pass the Background Check
Must pass pre-employment tests if applicable
HS Diploma or GED, strongly preferred. Specialized skills training/certification may be required. Generally 2 - 5 years of experience in area of responsibility
Must be flexible to work 1pm - 5pm Mon - Fri

Customer Care Associate Resume Examples & Samples

Performs necessary follow-up to ensure customer service expectations are met
Refers complex, non-standard problems to supervisor
HS Diploma or GED,strongly preferred. 0-2 years of experience in area of responsibility
Previous Customer Service experience
Industry product knowledge
Passion for customers and delivering top quality customer service
Ability to learn both independently and in group settings
Basic level knowledge of Microsoft Office tools: Excel, Word and Outlook
Able to work 10:30 AM to 7:00 PM

Customer Care Associate Resume Examples & Samples

Must be 18 years of age or older and legally authorized to work in the United States
Excellent verbal and written English communication skills
Demonstrated knowledge of customer service principles and practices
Disciplined, self-motivated & reliable; able to stay focused on a task and work independently; motivated to perform quality work; diligent about arriving to work on time and completing tasks that are assigned in a timely manner
Possesses a positive attitude with excellent interpersonal skills and the ability to interact and build strong working relationships with customers as well as peers at all levels of the organization
Ability to work in a team environment and adapt to changing workload and circumstances effectively; able to respond to new information quickly
Professionalism: conducts themselves in a professional manner in all interactions with members of the Exact Sciences Clinical Laboratory team, clients and associates
Two or more years of customer service experience, preferable in inbound/outbound contact center in the healthcare industry
Previous work in a contact center within the health care industry is preferred but appropriate contact center experience in other fields may be considered
Demonstrated experience working in a customer service environment specialized in providing an exceptional customer experience

Customer Care Associate Resume Examples & Samples

Answers and responds to incoming calls and other inbound contacts, as needed
Primarily, places outbound calls to follow up with patients, providers and other clients
Receives escalated calls from patients, providers or insurance payers related to client accounts
Documents all information according to standard operating procedures
Four or more years of customer service experience, preferable in inbound/outbound contact center in the healthcare industry

Remote Customer Care Associate Resume Examples & Samples

Availability for a full-time, 40-hour work schedule, including weekends and holidays
Willing to work a flexible schedule with hours ranging from 8AM – Midnight Central Time
Willing to participate in virtual training sessions, including 100% completion of self-paced training modules. Training schedule may be different from your production schedule upon hiring

Customer Care Associate Resume Examples & Samples

Process received orders in a timely manner; ensuring data accuracy and integrity
Maintain detailed data in the applicable system(s); monitoring account activity as necessary
Serve as the primary point of contact for healthcare providers to ensure the facilitation of diverse customer requests; collaborating with cross-divisional teams in the coordination of customer service orders in a timely and accurate manner
Good computer skills with demonstrated proficiency in word processing, spreadsheet and email applications
Detail oriented with strong analytical and organizational skills
Adaptable to fast-paced environment with the ability to multitask concurrent priorities in an organized manner
Great interpersonal skills with the ability to work cohesively within a team environment
Strong customer service skills with a positive, enthusiastic and energetic attitude
Great oral and written communication skills to effectively communicate with all levels of management

Customer Care Associate Resume Examples & Samples

Take inbound calls from home owners
Take inbound calls from escrow companies
Take inbound calls from prospective homeowners
Take inbound calls from realtors
Take inbound calls from REO institutions
Respond to customer emails via email
Consistent use and updating unit notes for Connect, Jenark, and other applicable applications
Outbound calls to homeowners
Outbound calls to vendors
Always available and ready in the ACD group unless wrapping up a call, on a scheduled break, or a different task has been assigned by your manager
Coordinate with CM's and Associates regarding unit and community information
Type required correspondence
Coordinate with customer care center manager regarding day to day tasks and updates
Coordinate with AR department regarding escalated customer issues
Complete company training as assigned, attend all mandatory company functions and adhere to Standards of Operation
Must have reliable transportation and be able to drive to other work locations
Other duties as needed from time to time be required
Is pleasant, courteous, and professional in demeanor including professional attire. Maintains composure and professional manner when working to resolve problems even when faced with angry or unreasonable individuals
Provides quality level of service to all customers -- timely, thorough and responsive. Follows through to resolve problems promptly and professionally
Represents the Company knowledgeably and credibly. Is positive and constructive in addressing problems. Actively promotes a positive image of the Company and its associates
Represents the Company as able to meet a broad range of customer needs. Refers customers as appropriate, to other departments within the Company
Demonstrates problem-solving abilities
Takes ownership of problems until resolved and follows up to ensure customer satisfaction
Demonstrates an ability to "Connect the Dots" and is resourceful in their ability to resolve customer issues and requests
Resolves customer requests themselves and only when necessary passes the homeowner to another team member
Ensures the safe passage of the customer when they are redirected. Ensures follow up and customer satisfaction
Ability to work under tight deadlines and consistently meet deadlines
Demonstrates organizational skills and ability to independently prioritize daily workload
Matches level of communication to the needs and sophistication of the listener
Listens effectively
Ability to draft correspondence and respond to inquiries and client concerns effectively and independently
Possesses sound technical skills
Must be proficient with computer programs needed for specific position including Connect, Jenark, Microsoft Outlook, Word, Excel, and ACD System
Must have minimum typing speed of 40 WPM
Develops and maintains solid working knowledge of procedures, and policies relevant to the job
Continually works to expend job knowledge & skills
Maintains and demonstrates a positive attitude
Is optimistic in their approach with customers and able to remain focused on creating the best experience possible
Possesses the ability to remain resilient and positive even when customer interactions have been stressful or hostile. Bounces back from difficult interactions
Motivates others around them and increases the sense of optimism within the team through their demeanor, actions, and communications
Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectful identifier, and; respecting the diversity of our workforce in actions, words and deeds
Maintain reliable transportation to and from corporate office
Proficient in English. Spanish, Chinese, Tagalog, or other language a plus
Must be able to sit for extended periods of time
Must have finger dexterity for typing/using a keyboard
Must be able to hear to place and receive telephone calls and use voicemail system
Must be able to lift 35lbs

Claims Customer Care Associate Resume Examples & Samples

Performs initial capture of new Auto and Property claims; Processes all "First Notice of Loss" and performs enhanced capture steps as needed. Capture new claims and service existing claims through effective collaboration with internal and external partners
Customer Service experience preferred. Ability to review record and organize written data from a variety of sources
Proficiency with computers is mandatory. Knowledge of Microsoft Outlook and keyboard shortcuts is desired
Must be able to type a minimum of 25 WPM. Must be able to obtain appropriate licenses upon hiring/training

Customer Care Associate Resume Examples & Samples

Logging and tracking incoming provider inquiries received via electronic mail, fax, or from the US Post Office
Utilize a variety of applications to record the information
Be called upon for audits and other special project
Ability to learn, and retain the policies and procedures for the Plan

Customer Care Associate Resume Examples & Samples

Thoroughly and efficiently gather customer information, access and fulfill customer needs, educate the customer where applicable and anticipate future questions to prevent the need for additional contacts, and document interactions through contact tracking
Provide high quality customer service and support in a variety of areas including, but not limited to billing, online bookings, cancellations, account management, and escalations
Professionally assist vacation rental suppliers through various inbound channels (example, phone calls, email, social media, chat, etc.) including account creation, property listing creation/editing, and using our account management tools
Professionally advise travelers on how to use the site, to find a rental, and provide assistance on any questions or issues they have regarding a reservation, and assist with the online booking
Review property listings and provide recommendations for both new and existing customers to help them optimize results from the program and maintain strong customer retention
Conduct win-back and feedback-gathering processes for current customers considering their deactivating accounts
Answer questions and communicate benefits to prospective customers about our programs via phone, email, and online live chat, social media
Work as a liaison between customers and our product and development teams, which includes summarizing customer feedback and issues to help manage prioritization of development work
Ability to manage escalated cases with professionalism
Use automated information systems to analyze the customer’s situation
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Investigate and solve customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants
Keep accurate and detailed records of discussions and correspondences with customers
Maintain a balance between company policy and customer benefit in decision making. Handles issues in the best interest of both customer and company
Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience
Utilizes keen problem solving skills to make sound decisions in assessing the needs of the customers by giving accurate information and providing first call resolution
Works with leadership and peer group to help ensure processes are up to date and effective
Maintains a high level of working knowledge about our products and processes
LI-LR1

Customer Care Associate Resume Examples & Samples

A degree in Construction Management or a related degree is highly preferred
1-3 years construction experience with some supervisory or project oversight experience
Ability to operate an automobile, have a valid state driver's license, and personal vehicle liability insurance coverage to meet standard set by Meritage Homes

Customer Care Associate Resume Examples & Samples

Receiving inbound calls
Assisting customers with electrical service issues
Assisting customers with program requests and emergency calls
Responding to customers with billing inquiries
Responding to collections inquiries
Promoting Alabama Power Company products and services
Educating customers on ways to avoid/address service or payment issues in the future
Representing Alabama Power Company to customers in a positive manner
Proven customer service experience
Call Center experience is desirable
Sales and/or Marketing experience is a plus
Excellent oral and written communication skills: Able to speak and write in a clear and concise manner that is clearly understood by others, and to use correct grammar, spelling and word usage
Excellent computer skills: Able to use a computer to find or change information in a program or file. Knows or can learn how to use basic software applications, such as word processing, e-mail, spreadsheets, web browsers, or organization-specific software
Taking Initiative: Taking needed action at work without being asked. Taking the lead in performing tasks or promoting new ideas or work methods. Demonstrating a sense of urgency
Dependability: Showing up at work on time
Time management: Willing and able to manage the completion of work tasks or projects on time without needing to be continually monitored or reminded by others. Working well in situations that require quick performance and fast turnaround
Team player: Willing to work with others in a team setting. Works toward team goals. Cooperates with others and offers help when needed
Customer focused: Doing what it takes to meet or exceed (internal or external) customer expectations. Responding appropriately to customer needs or requests
Providing Accurate and Thorough Information: Accurately and completely answering customers' questions and issues
Learning and Following Procedures: Ability to learn rules and guidelines on the job, and apply these to a specific job or task
Demonstrating Collections Ability: Effectively working with customers to collect past due payments, late fees, and other related charges in the most efficient way possible, while still balancing customer service requirements
Managing and Controlling Calls: Keeping call times low while fully resolving the customer's issues. Effectively managing the flow of a call, and tactfully bringing the caller "back on track" as necessary
Taking Ownership: Taking responsibility for completing job tasks and resolving all customer issues/questions. Being willing to take on and complete new tasks. Owning up to mistakes and following through with corrective actions
Establishing and Maintaining Rapport: Making a connection with customers. Being friendly and supportive
Demonstrating Empathy: Understanding and being sensitive to customers' feelings, thoughts, and experiences
Handling Sedentary Work: Working well in situations that require sitting for long periods of time

Customer Care Associate Resume Examples & Samples

Monitor all phases of construction in new home projects to include the start, finish and closing
High school diploma or equivalent required. Course work or degree in Construction management preferred
At least 2 years construction experience with some supervisory or project oversight experience

Summer Programs Customer Care Associate Resume Examples & Samples

Maintains a presence at the point of entry for customers to summer programs to aid customers by connecting them with the relevant resource to resolve any issues from check-in to acclimating to their program
Maintains regular contact with the Director of Summer Programs in daily reports
Operates as a liaison with the Office of Residential Life to expedite solutions to any issues that may arise
Involved in Summer Programs check-in team at all check-in events
Other duties wishing the scope of the description
Stong interpersonal customer service skills and experience in dealing with challenging customer interaction situations
Ability to work weekends and evenings
Entry level working knowledge of college computer systems or equivalent (colleague, salesforce, Education industry CRM systems)
* Application Instructions Specific to this Position ***

Customer Care Associate Resume Examples & Samples

Be the face of Zenefits once our clients are up and running
Provide Tier 1 customer support
Help clients get through critical moments with ease by taking a systematic approach to problem-solving and applying just a bit of detective work to solve any issue that comes your way
Expertly address dense questions via phone and email providing answers that are quick and easy to understand
Run point on client issues that require masterful coordination between multiple Zenefits teams
Act as the voice of our clients and help us prioritize future enhancements to the Zenefits platform
An out of the box problem solver who thinks creatively to bring issues to resolution including discovering workarounds using available resources
A good communicator, with the ability to communicate via phone and email clearly, concisely, and with a friendly tone
An optimist type, who can transform a frustrated client to satisfied
A multi-tasker, who can juggle priorities without breaking a sweat
A team player, who contributes ideas to improve processes

Customer Care Associate Resume Examples & Samples

Provide professional and efficient customer service to Alcon customers, consumers, sales force and internal Alcon departments by processing incoming orders, returns, credits, deductions, inquiries and other transactions
Additional tasks include analytical research i.e. Service Level Analysis, develop and analyse reports, Customer Score Card Analysis, Vendor Managed Inventory, detailed product information, research claims, prepare detailed collection correspondence, special projects as assigned and mentoring new team members
Must be able to quickly respond to changes in the job such as changes in processes and procedures, incorporating new product line knowledge and professionally handling sensitive product retrievals
Handling of Sales Force administrative functions and issues to increase available Sale Force selling time is a critical activity and it can cover a broad range of functions
Perform account management activities including, but not limited to: Creating product returns, Order discrepancy claims
Perform order management activities including, but not limited to: Purchase order processing: telephone, fax, spreadsheet and web orders, Price match resolution, Unavailable product review, Promotional orders
Handle shipping issues including, but not limited to: Proof of delivery verification, Issuing call tags, Expedited shipping requests
Order issues resolution: shortages, overages, damages and late deliveries
Field customer & consumer calls including, but not limited to: Answering inbound calls from customers & consumers, Case initiation and resolution, Making outbound calls to customers & consumers
Perform product management activities including, but not limited to: CSR must have knowledge of the Alcon product line and eye care industry products
This knowledge includes product attributes and usage
Participate in post market action

Customer Care Associate Resume Examples & Samples

Handle all contacts (email, phone and chat) accurately and professionally for all markets
Respond to all of the client inquiries and probe accordingly as to provide a first contact resolution
Research required information using available resources and knowledge base
Defuse and deescalate irate customers as to ensure great customer experiences
Provide customers with service information and submit work orders as appropriate
Verify and update customer information
Identify and escalate priority issues
Conduct warm transfers to appropriate resources
Follow-up with customers as necessary
Practice and adhere to FirstService Residential Global Service Standards
Conduct business at all times with the highest standards of personal, professional and ethical conduct
Perform or assist with any operations as required to maintain workflow and to meet schedules. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies
May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines
Ensure all safety precautions are followed while performing the work
Follow all policies and Standard Operating Procedures as instructed by Management
Perform any range of special projects, tasks and other related duties as assigned
High School diploma or equivalency preferred
Must possess strong customer service background
Bilingual in English and Spanish a plus, but not required
Active listening, verbal, and written communication skills
Problem solving/analysis
Typing speed minimum of 30 wpm
Ability to be flexible and adapt
Works well independently and in team environments
Resilience and stress tolerance
Time management
Requires sitting for long periods of time and occasional walking
Handle, finger, grasp and lift objects; must be able to reach with hands and arms
The employee is required to work at a personal computer for extended periods of time as well as talking on the phone for extended periods of time
Must have the ability to work extended/flexible hours, weekends, and holidays

Customer Care Associate Resume Examples & Samples

Meet productivity expectations to maximize team service levels
Provide effective and timely resolution of a range of customer inquiries
Strike a positive and cooperative tone with both customers and coworkers
Strive for first-call resolution of customer issues
Translate scenarios that require problem resolution to positive service experiences
Strengthen the perception of John Hancock in the marketplace
Post-secondary education or high school diploma
Customer Service or Financial Services experience a plus
Outstanding verbal communication skills and strong telephone etiquette
Effective listening skills
Demonstrated computer efficiency
Business writing skills
Ability to handle an array questions and transactions with composure

Senior Customer Care Associate Resume Examples & Samples

Provides full-scale, personalized customer service to dedicated accounts. Manages accounts as required, including order follow-up, reporting and analyzing customer data, and order follow-through. Resolves customer issues including issuance of credit concessions
Investigates order issues, resolves conflicts, and creates standard operating procedures for long-term resolution. Handles escalated customer calls
Utilizes computerized system for tracking, information gathering, and/or troubleshooting
Utilizes in-depth product knowledge to answer more specialized product calls
Trains other associates as needed and serves as mentor for new hires
Assists with systems testing
Technical certification or Associates degree may be required in some areas. Generally 5 to 7 years of experience in related area of responsibility

Customer Care Associate Resume Examples & Samples

High School Diploma is required. An Associate’s Degree or Bachelor’s degree in Business Administration or a related field is preferred
Fluency in both French and English, verbal and written
1 -2 years of experience within a customer service environment
Excellent customer service skills in combination with strong problem solving skills
High level attention to detail and accuracy
The ability to quickly learn and adapt to a frequently changing business environment and effectively serve as an advocate for our IBO’s and customers

Customer Care Associate Resume Examples & Samples

Supports small and medium sized customer inquiries received by phone, email or fax that include answering questions about product information/pricing, order status, price/quantity deviations, etc
Expedites customer requests
Serves as liaison to internal and external service providers to facilitate resolutions on behalf of the customer
Offers suggestions for replacement items when an item is out of stock in the warehouse
Upsells products to compliment items ordered by customer
Processes credit card charges, credits & debits within 48 hours
Manages and maintains customer credit card account detail in CyberSource as well as updating notes in required CS tools
Professionalism with the ability to balance urgency and decisiveness with customer service relationship skills and attention to detail
Strong time management and organizational skills, including ability to manage and prioritize multiple tasks
Ability to acquire information from customers to drive solutions and meet customer needs
Strong follow up skills to ensure timely resolution in meeting customer needs
Ability to learn and navigate Company tools and resources as required by role
Prior 6 months to 1 year of customer service or internal care related experience preferred

Customer Care Associate Resume Examples & Samples

Perform order management activities including, but not limited to: Purchase order processing: telephone, fax, spreadsheet and web orders , Price match resolution, Unavailable product review, Promotional orders
Handle shipping issues including, but not limited to: Proof of delivery verification, Issuing call tags
Expedited shipping requests, Order issues resolution: shortages, overages, damages and late deliveries
Field customer & consumer calls including, but not limited to: Answering inbound calls from customers & consumers
Case initiation and resolution, Making outbound calls to customers & consumers

Customer Care Associate CPO Resume Examples & Samples

One or more of the following critical supply chain functions that assist in delivering product to our customers
Ability to perform all required tasks within the scope of Distribution 2 to the level of established productivity required and in keeping with applicable Standard Operating Procedures, rules, established processes and Quality guidelines
Ability to follow simple directions (verbal and written) in English
Warehouse/Distribution-related experience helpful
Material handling experience helpful

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