Customer Care Rep Resume Samples
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Customer Care Rep Resume Samples
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OF
O Ferry
Ova
Ferry
197 Jakob Vista
Dallas
TX
+1 (555) 319 1133
197 Jakob Vista
Dallas
TX
Phone
p
+1 (555) 319 1133
Experience
Experience
Houston, TX
Customer Care Rep
Houston, TX
Jerde-Veum
Houston, TX
Customer Care Rep
- Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
- Evaluate trade partner and product performance. Provide ongoing information to customer service manager as it relates to quality of workmanship and materials
- Evaluate trade-partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
- Provide accurate and timely information to Customer Care Manager on progress and scopes of work
- Provide parts management/coordination (working with Logistics for SLA’S) as assigned
- Provide accurate and timely information to customer care manager on progress and scopes of work
- Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product
Detroit, MI
E-comm Customer Care Rep
Detroit, MI
Roob, Schoen and Abernathy
Detroit, MI
E-comm Customer Care Rep
- Internal contacts may include the Customer Service Manager, upper-level management personnel, Customer Service staff and warehouse personnel
- Perform other related duties as assigned
- Provide training for members of the consumer department as well as employees from other departments
- Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries
- Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear
- Contacts may include sensitive or confidential information
- Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy and support to others
present
Los Angeles, CA
Senior Customer Care Rep
Los Angeles, CA
Grady-Macejkovic
present
Los Angeles, CA
Senior Customer Care Rep
present
- Conduct homeowner walk through, acquainting homeowner with the operation of appliances, heating/cooling systems, maintenance of homes, etc
- Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
- Provide feedback and status reports regarding problem identification and resolution
- Evaluate trade partners and product performance. Provide ongoing information to manager as it relates to quality of workmanship and details
- Resolve customer issues and answering questions in a professional and courteous manner
- Supervise scheduling of trade partners repairs in homes after delivery to homeowner
- Assure scheduled inspections with homeowners, assess routine warranty claims and follow through for completion of all service requests within 15 days
Education
Education
Bachelor’s Degree in Courtesy
Bachelor’s Degree in Courtesy
University of Cincinnati
Bachelor’s Degree in Courtesy
Skills
Skills
- Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals)
- May have more detailed knowledge of one or more product disciplines
- Strong ability to multi-task
- Ability to handle questions and disputes in a professional manner
- Excellent selling skill to achieve expected sales conversion rates when Upselling products/Value Added Services available to the Care team
- Detail oriented with strong organizational and time management skills
- Proficient research capabilities and proficiency in Brink’s research systems
- Good organizational skills and the ability to prioritize and / or delegate effectively
- Possess strong customer service skills and be able to work in a dynamic team environment
- Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
15 Customer Care Rep resume templates
Read our complete resume writing guides
1
Intermediate Customer Care Rep Resume Examples & Samples
- Provides information on a variety of complex customer service issues regarding retirement products and/or transactions focusing on customer satisfaction, quality and efficiency
- Assists plan participants with setting up and creating an investment strategy for retirement
- Educates customers on plan/contract provisions, fund performance and administrative services
- Educates customers on product and investment alternatives and provides guidance as it relates to retirement planning
- Provide guidance to plan participants with transfer allocation changes and loan transactions
- Speaks with clients regarding service request or problems; documents, evaluates and resolves customer inquiries
- Routinely identify and act upon asset retention and gathering opportunities
- Utilize and gain proficiency with automated workflow system and other computer programs used in department
- Consistently meet/exceed set quality and productivity standards
- Function within a team based environment and actively participate in department goals
- Make recommendations for improvements in productivity or quality of services
- Other duties as assigned based on divisional needs
- Conforms with and abides by all regulations, policies, work procedures, instruction, and all safety rules
- Exhibits regular, reliable, punctual and predictable attendance
- Excellent customer relations skills with an emphasis on maintaining customer loyalty, resolving customer complaints and creating positive, memorable customer experiences
- FINRA Series 6 license (may be obtained during new hire training)
- Research and problem solving skills in order to surface an issue, analyze it and implement the most effective corrective action
- Strong communication skills and the ability to explain complex issues in a clear and concise manner
- The ability to work well under stress and high call volumes
- The ability to interpret contracts and plan documents to educate customers
- Financial Services experience
2
Customer Care Rep-contractor Resume Examples & Samples
- Manage incoming customer calls
- Provide friendly and knowledgeable service
- Remain up to date on product styles and technologies
- Troubleshoot orders and shipping complications
- Process on-line orders
- Excellent verbal and written skills utilizing appropriate demeanor and respectful tone to communicate clearly and effectively
- Ability to apply critical thinking skills
- Excellent customer service skills utilizing strong listening skills
- Ability to receive and apply feedback
- Must be able to handle conflict in a composed and professional manner
- Excellent writing skills using proper grammar and spelling to effectively communicate message
- Intermediate computer skills including Internet navigation, ability to learn and retain processes and procedures in a changing environment, database navigation, and working knowledge of Microsoft Word and Excel
- Strong multitasking abilities
3
Customer Care Rep-life & Health Claims Resume Examples & Samples
- Communicates with customers regarding claims/service requests or problems: documents, evaluates and resolves customer’s inquiries
- Processes complex and varied claims/service requests
- Consistently meets/exceeds set quality and productivity metrics
- Exhibits empathy, patience and compassion in their daily role
4
Customer Care Rep-claims Resume Examples & Samples
- Provides information on a variety of complex customer service issues requiring knowledge of Long Term Care products and transactions focusing on customer satisfaction, quality, and efficiency
- Communicates with customers and agents regarding service request or problems; documents, evaluates and resolves customer’s inquiries
- Represents Transamerica with professional pride to internal and external customers
5
Customer Care Rep-long-term Care Resume Examples & Samples
- The Customer Care rep works with Team lead, Supervisor and Customer Service Manager to resolve customer phone inquiries related to eligibility verification and policy interpretation
- · Utilizes strong verbal and written communication, listening and organization skills as well as strong problem-solving and reasoning skills to accomplish superior customer service
- · Provide information on a variety of complex customer service issues requiring knowledge of our Long Term Care products and transactions focusing on customer satisfaction, quality, and efficiency
- · Communicates with customers regarding service request or problems, documents, evaluates and resolves customer’s inquiries
- · Works with other departments to complete customer requests as needed, and minimize escalations
- · Gains proficieny in various administration and automated workflow systems
- · Processes complex and varied service requests
- · Represents Transamerica with professional pride to internal and external customers
- · Consistently meet/exceed set quality and productivity metrics
- Function w/in a team based environment, and actively participates in achieving team goals. Meets/exceeds performance metrics as determined by department
6
E-comm Customer Care Rep Resume Examples & Samples
- Process moderate to high levels of consumer inquiries via telephone, e-mail and correspondence
- Select replacement styles to be processed for warranty replacement
- Requires research of older garments and knowledge of current styles to accurately select a replacement. Effectively use JDE for inventory inquiries, order entry and warranty repair status
- Provide accurate information regarding product features, specifications and recommended uses of Columbia Sportswear and Sorel apparel and footwear
- Provide information on where to purchase garments using internal product locating applications in addition to various consumer inquiries
- Display a positive attitude toward the Consumer Services Team by maintaining professionalism, respect, courtesy and support to others
- Update training manual and consumer correspondence during the Spring/Summer season
- Provide training for members of the consumer department as well as employees from other departments
- Act as a member of the Customer Service team by maintaining a high professional standard in individual behavior for the demonstration of respect, courtesy and professionalism to others
- Maintain positive open lines of communication with all Columbia Sportswear management, staff and other departments in order to contribute to the smooth flow of information and efficient operation of the organization
- Contacts are normally made with others both inside and outside the organization
- Internal contacts may include the Customer Service Manager, upper-level management personnel, Customer Service staff and warehouse personnel
- External contacts primarily consist of consumer interaction thru telecommunication, e-mail and correspondence
- Contacts may include sensitive or confidential information
- Incumbent occasionally initiates contacts on his/her own with 90% being by phone and the remainder via face-to-face interaction
7
E-comm Customer Care Rep Resume Examples & Samples
- Requires research of older garments and knowledge of current styles to accurately select a replacement
- Effectively use JDE for inventory inquiries, order entry and warranty repair status
- Contacts may include sensitive or confidential information. Incumbent occasionally initiates contacts on his/her own with 90% being by phone and the remainder via face-to-face interaction
8
Customer Care Rep-long-term Care Resume Examples & Samples
- Communicates with customers regarding service request or problems; documents, evaluates and resolves customer’s inquiries
- Thoroughly documents all contacts and conversations; follows up as required
- Processes complex and varied service requests
9
Senior Customer Care Rep Resume Examples & Samples
- Responsible for customer retention and new sales
- Effectively handle customer inquiries and complaints based on established contact and operations standards providing a personalized customer experience
- Ability to handle a minimum of 60 customer inquiries per day (incoming calls, live chats, e-mails)
- Resolve customer issues and answering questions in a professional and courteous manner
- Consistently or exceed meet individual and departmental performance standards and goals (CSAT=75, Schedule Adherence=99%, Attendance=100%, SLA=90/120)
- Provide feedback and status reports regarding problem identification and resolution
- 1- 3 years Customer Service experience required
- Inbound Call Center experience preferred
- Experience working on an ACD, CRM and other Call Center tools and technologies is preferred
- Experience in the Energy, Telecommunications or Financial industries a plus
- Bilingual strongly preferred
- Excellent listening and verbal communications skills
- Strong conflict resolution and negotiation skills
- Proficient in Windows environment, e-mail, word processing and typing
- Analytical and problem solver - Ability to analyze complex situations and identify a resolution
- Ability to set priorities, plan, and organize work
- Ability to up-sell and retain customers
- Reliable with above average attendance and timeliness record
- Display positive attitude and demonstrate patience, empathy and caring towards the customer
- Ability to complete tasks with minimal supervision
- Receptive to feedback and constructive criticism
- The ability to adapt to changing priorities in a fast paced environment
10
Customer Care Rep Resume Examples & Samples
- 1-3 years operational experience in the following areas
- Direct Ownership / Execution of Business Processes
- Process Documentation
- Data Research
- Interaction with 3rd Party Vendors and utilities
- Reporting
- The ability to thrive in a fast paced unstructured environment
- A strong desire to help a business grow
- Proven ability to operate in both a team and individual contributor role
- Energy Industry
- Microsoft Access
- Microsoft SQL Server Management Studio
11
Associate Customer Care Rep Resume Examples & Samples
- Systems Support — Prepare orders for customers daily while answering requests via the telephone and email
- Systems Growth — Work to meet electronic ordering growth initiatives
- SAP Applications — Understand SAP advanced features and be able to troubleshoot issues as they arise
- Change Agent — Look for ways to improve CC processes. Drive initiation and follow through to implementation
- Work on assignments that are more complex in nature requiring judgment and initiative to be applied. Some of those things include
- Minimum of 1 year Alerton Customer Service experience required
- Minimum of 1-2 years of Customer Service experience
- Minimum of 1 year Proficient experience in Microsoft Word, Excel and Outlook
- BS in Business, or related degree preferred
- Minimum of 1-2 years of SAP experience preferred
- Demonstrated leadership of program/s
12
Customer Care Rep Resume Examples & Samples
- Problem routing, tracking and escalation procedures
- Advanced problem solving and troubleshooting skills
- Data entry software applications and related desktop tools
- Relationship building skills; Excellent communication skills, verbal and written as well as listening skills
- Possess strong customer service skills and be able to work in a dynamic team environment
13
Customer Care Rep Resume Examples & Samples
- The primary role of the Renewal Champion is to renew existing accounts, enhance customer relationships by leveraging customer contact methods, identify leads and opportunities for other sales team members, and grow sales within a defined customer base by suggesting and recommending expanded services
- This exciting new role will be instrumental in delivering greater rates of retention and increased revenue by managing a portfolio of existing accounts within a specific and defined customer spend threshold
- Flourishing in a fast paced, high volume, high activity metrics driven environment consider being part of this new team as we revolutionize the way in which we renew, retain and recapture (R3) customer revenue, relationships and loyalty
14
Customer Care-live Chat Customer Care Rep Resume Examples & Samples
- Social media platform and business/website chat familiarity
- Highly proficient writing skill, including spelling, grammar, punctuation, etc
- Mathematical proficiency, including fractions and decimals
- Ability to multi-task, work independently, and make accurate decisions with a sense of urgency
- Advanced customer service skills: active listening, empathy, conflict resolution, problem solving, and professionalism
- 1 year of experience in a retail or customer service position preferred
15
Customer Care-customer Care Rep Resume Examples & Samples
- Provides customer service via telephone and other media sources to respond to customer inquiries concerning merchandise, systems support or sales orders. May assess needs and suggest alternative products or services to drive add on sales
- Operates a computerized system for tracking, information gathering, troubleshooting of to enter JCPenney merchandise orders, when needed
- Communicates with customers regarding availability of merchandise, shipping information, method of payment, transportation charges and other component costs of current or previous orders
- Researches charges and adjustments on previous orders
- Coordinates with .com Facilities, Customer Relations and Store associates on specific orders, as needed
- Submits adjustments for simple, shortage, promotional, damage and incorrect pricing on previous orders
- Handles escalated calls from customer
- Handles all in-call assistance needed from associates in the center
- Ability to appreciate the customer’s perspective. Consistent exhibition of customer service behaviors by showing empathy, patience, and treating a customer the way they would expect to be treated
- Good verbal communication skills: Positive attitude and approaching issues with an optimistic “can do” spirit, active listening to fully understanding and acknowledging the issue before addressing
- Interpersonal skills: Being able to read the needs of the customer and adjust behaviors to maximize service and sales
- Satisfactory writing skills as applicable to keyboarding communications
- Understanding of basic mathematical skills, including complex percentages
- Understand and professionally communicate customer inquiry procedures and policy to customers, as the situation may dictate
- Possess advanced customer relations skills, including active listening, empathy, conflict resolution and organized problem solving skills
- 6 months – 1 year similar tasks
16
Customer Care Rep Resume Examples & Samples
- Answer inbound customer service calls and make some outbound follow up calls in a professional, service oriented manner. Answer the calls timely without drops/abandons
- Ascertain the reason for the call and assist the caller with their questions, concerns or problems with the focus on first call resolution
- Facilitate resolution by referring the matter to the issue/content expert
- Escalate the matter to a supervisor, request the appropriate information or take appropriate action so that the issue expert is able to effectively resolve the matter
- To perform this job successfully, an individual must be able to perform each essential duty
- Satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability
- Required. Reasonable accommodations may be made to enable individuals with disabilities to
- Perform the essential functions
- Exceptional customer service skills including effective and efficient problem solving and
- Analyzing skills
- Professional and calming tone of voice with complete command of the English language free
- Of use of inappropriate grammar
- Ability to facilitate conversations with others and establish an understanding of the customer's
- Issue/reason for contact
- Ability to perform essential job functions with high degree of independence, flexibility, and
- Creative problem solving techniques
- Ability to maintain control of the call by de-escalating issues and instilling confidence that the
- Resolution has been found
- Ability to function effectively under stress of conflicting demands on time and attention and,
- Sometimes, under duress from difficult personalities
- Ability to interpret and apply reimbursement aspects of managed healthcare contracts
- Attentive listening skills
- Ability to clearly articulate a response to the customer using appropriate voice modulation
- Include minimum education, technical training, and/or experience preferred to perform the job
- 1 – 2 years prior experience in an inbound call center and/or customer service environment
- Hospital patient account billing with experience or knowledge of 3rd party reimbursements
- From insurance companies and government payers is a plus
- Call Center environment with headset and multiple work stations within close proximity
- Hospital Environment may include direct patient interaction
17
Inbound Customer Care Rep Resume Examples & Samples
- Route calls for the company switchboard, which has 3 lines
- Support approximately 200 employees and about 150 calls per day
- Review, label and address incoming emails for Customer Service from 3 different email boxes, for approximately 100+ emails per day
- Provide updates to customers on order status and tracking numbers
- Perform administrative duties to support cross-functional departments
- 2+ years’ experience in reception and switchboard required
- Prior working experience in customer service and/or customer support is required, preferably in a manufacturing setting
- Proficient in Microsoft Office (specifically Outlook, Word and Excel) is required
- Superior communicator, both verbally and written
- Able to multi-task between many activities seamlessly
- Exceptional interpersonal skills required; able to maintain a professional, friendly and upbeat demeanor
- Working knowledge of JD Edwards or a similar system such as Oracle is a plus
- Execute tasks with the utmost sense of urgency and attention to detail throughout the day
- Reliability and commitment to the organization’s teams, 100% on a daily basis
- The ability to learn and pick up complicated tasks
18
Customer Care Rep Resume Examples & Samples
- Professional and calming tone of voice with complete command of the English language free of use of inappropriate grammar
- Ability to facilitate conversations with others and establish an understanding of the customer's issue/reason for contact
- Ability to perform essential job functions with high degree of independence, flexibility, and creative problem solving techniques
- Ability to maintain control of the call by de-escalating issues and instilling confidence that the resolution has been found
19
Customer Care Rep Resume Examples & Samples
- Responds to both internal and external customer inquiries through a variety of mediums such as: e-mails, chat, telephone, etc. in a courteous and timely manner as outlined in the department’s established service levels
- Assists internal and external customers with troubleshooting, recommending possible solutions, or determining when to escalate a problem to management or referring to a technical expert within the area
- Accurately processes orders, forms, applications, and requests submitted within SLA timeframe
- Recognizes and reports to management trends in internal and external customer calls that may identify system/product related issues
- Assists with all banking deposit product inquiries including: checking, savings, certificate of deposit, internet banking, debit card, and mobile banking
- 6-12 months of customer service experience
- Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/debit card
- Have previous experience using social media, instant chat, e-mail, etc
20
Customer Care Rep-fleetmatics Resume Examples & Samples
- Act as first point of contact to provide rapid-response, yet, steady remote support to end-users using multiple support channels including, phone, email and/or live chat functionality
- Utilize internal resources to research both technical and software based issues to determine a diagnosis and navigate solutions to resolve the customer issue in a timely matter
- Identify and attempt to resolve complex issues, or deescalate unsatisfied customers, before promptly forwarding to appropriate escalation point
- Collaborate with peers across departments evaluating and developing solutions, to ensure an exceptional, and seamless experience for our customers
- Bachelor’s Degree or equivalent work experience preferred
- No previous experience required, but prefer up to 1 year experience in customer consulting position within a fast-paced environment supporting software or web based application in a call center setting
- Demonstrate technical/professional expertise through problem resolution, while maintaining composure in critical situations and clearly communicate with both internal and external customers at all levels
- Driven and ability to maintain knowledge of our software applications, hardware, telematics, and available resources to problem solve independently in a changing, ambiguous environment
21
Customer Care Rep / CPO Commerce Resume Examples & Samples
- Taking care of the customer and resolving issues to ensure the customer has a positive experience at CPO
- Identifying trends in our department processes that detract from the customer experience and making your supervisor aware of these trends
- Responding to customer inquiries, via phone, email and chat, whether about a product or order status
- Developing a working knowledge of CPO processes and policies
- Developing sufficient competence in Fonality, Order Motion, Bold Chat and other systems to support all of your responsibilities
- Special projects as assigned by your team leader
- Team oriented with an upbeat, outgoing personality
- Compassionate listener who enjoys helping people
- Strong communication (both written and verbal) and interpersonal skills
- Computer literate with proficiency in Microsoft Word, Excel and Outlook
- The ability to learn new software programs
- Detail oriented with good organizational skills and the ability to multi-task
22
Customer Care Rep Resume Examples & Samples
- Monitor and ensure that the compliance functions relative to Customer Service are implemented in accordance with FMB policies and procedures
- High School Degree
- Prior customer service experience in a contact center
- Excellent communication skills with prior banking experience in Retail Deposit and Loan Operations preferred
23
Customer Care Rep Resume Examples & Samples
- Manage verbal and/or written customer requests/inquiries efficiently
- Interact with customer, branch operations and other Brink’s partners to find solutions that not only resolve original request, but prevent future inquiries
- Utilize strong decision-making and problem-solving skills to provide input to Leadership team on Continuous Process Improvements
- Assist with special projects as and when required by the Supervisor or Manager
- Minimum of 3 year(s) experience using Microsoft Office products to include Word and Excel
- Minimum of 3 year(s) experience with direct customer interaction
- Minimum of 2 year(s) of Brinks product line, and or operations experience
- College degree or course completion
- Proficient research capabilities and proficiency in Brink’s research systems
- Proficient analytical, relationship building, and critical reasoning skills
24
Customer Care Rep Resume Examples & Samples
- Conduct quality review of Customer Care Representatives' performance within product-specific units to ensure quality service goals and standards are met
- Recognize employees, build empowerment, foster relationships and demonstrate respect
- Monitor Key Performance Indicators and production; strategize for continuous improvement and strengthen customer loyalty
- Facilitate collaboration with other areas of Brinks
- Ensure a healthy employee culture through effective utilization of Brink’s human resource practices, policies and systems to guide and develop employees; encourage an environment of accountability and successful teamwork
- Minimum of 5 year(s) subject matter expertise within the secured transportation industry (CIT, Cash Vault, Coin)
- Experience working within a call center environment
- Prior leadership experience a plus
- Basic knowledge of project management principles
25
Customer Care Rep Resume Examples & Samples
- Interact with customer, branch operations and other Brink’s partners as and when required to effectively process all requests
- Ability to thrive in a fast-paced work environment
- Follow Standard Work Instructions utilizing best practices through the complete customer lifecycle, from initial data gathering to resolution
- Actively participate in team huddles and provide feedback on continuous process improvement
- Minimum of 1 year experience using Microsoft Office products to include Word and Excel
- Brinks product line knowledge
- Experience working at a financial institution
26
Customer Care Rep Resume Examples & Samples
- Pre-walk homesites to provide punchlist for construction to delivery of home to customer; provide quality control of finished product
- Coordinate with the Construction Department staff and trade partners in the completion of walk-through repairs within 5 days
- Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 7 days
- Provide accurate and timely information to Customer Care Manager on progress and scopes of work
- Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
- Participate and attend department meetings
27
Customer Care Rep Resume Examples & Samples
- Schedule and supervise trade-partner repairs in homes after delivery to homeowner
- Evaluate trade-partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
- Three (3) years residential customer care or construction field
- High School Diploma or GED minimum, some college preferred
- Detail oriented, works well under pressure, capable of handling multiple tasks with simultaneous deadlines
- Valid, unrestricted Motor Vehicle License
28
Customer Care Rep Resume Examples & Samples
- Pre-walk home sites to provide punch list for construction to delivery of home to customer; provide quality control of finished product
- Schedule and supervise trade-partners repairs in homes after delivery to homeowner
- Set work appointment with trades to make needed repairs within ten (10) days
- Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within twenty three (23) days
- Provide accurate and timely information to Vice President of Operations on progress and scopes of work
- Evaluate trade-partners and product performance. Provide ongoing information to Vice President of Operations as it relates to quality of workmanship and materials
- Participate in emergency on call rotation service schedule
- 2 years customer relations experience, construction field preferred
29
Customer Care Rep Resume Examples & Samples
- Interact with customers^ regarding the purchase, use and application of products or the fulfillment of all order types within department efficiency and quality goals
- Work independently and interact with customers in a manner that promotes brand loyalty, customer satisfaction and repeat business. Shows mastery in the customer service concepts by objectively applying critical thinking and problem solving skills
- Utilize intermediate negotiation skills, conflict resolution and problem solving when necessary and can work independently with little supervision
- Participates in departmental discussions and regularly provides input by taking initiative to bring up concerns and suggestions to the team
- Shows strength in establishing trust through dialogue with customers, co-workers and management
- Assists other members of the team and demonstrates 100 % proficiency in researching information in tools where product information is stored
- Continually partners with team, department and organizational members to improve processes, systems, products and overall business performance as it pertains to improving customer service
- 2 - 3 years experience in customer service
30
Customer Care Rep Resume Examples & Samples
- Perform basic math calculations (addition, subtraction, multiplication, division)
- Minimum of 6 months customer service experience
- Class begins on 5-12-2017
31
Senior Customer Care Rep Resume Examples & Samples
- Provide telephone technical support to customers in an efficient manner for the stand alone device product line
- Ensure accurate processing and monitoring of customer orders, service notifications, and complaints
- Answer customer questions on products and services including specifications, functionality, availability, and service requirements
- Process Request for Material Authorization (RMA) and provide RMA status information as needed
- Compliment the efforts of our sales and marketing teams, promote Welch Allyn products, offering special promotions and engaging in up-sell and cross-sell opportunities
- Consistently follow existing procedures to process phone and email orders, provide order status updates, look up part numbers and pricing information; contribute to continuous improvements
- Demonstrate proficient knowledge of commonly-used concepts, practices and procedures that are common to a customer centric organization
- Ability to work with a cross functional team and serve as mentor and coach to others
- Associates Degree in business or related field and two to four years of experience with an administration focus and customer care skills
- Knowledge of SAP or similar order management and CRM (Customer Relationship Management) processing systems
- Strong attention to detail and accuracy, particularly in relation to data integrity
- Previous experience with administration focus and customer care skills
- Ability to work in a dynamically changing environment, to adapt to change easily, and to show flexibility, prioritization, organization, time management skills, and team skills
- Ability to sustain a positive attitude, demonstrate sensitivity to customers’ needs while using exceptional telephone and listening skills to troubleshoot and problem solve
32
Dealer Services Customer Care Rep Resume Examples & Samples
- Meet or exceed all assigned operational, customer-experience metrics, and objectives on a consistent basis
- Ensure processes are done thoroughly, accurately and per legal/process requirements
- Strive for first contact resolution
- Look for means of improving as well as promoting low effort customer experience in line with all quality and compliance standards
- Ability to solve more complex problems
- Associate's degree or Bachelor's degree in business or related may be used as a proxy for the experience
- Sound knowledge and application of business telephone etiquette
- Possesses sound judgment and analytical abilities, develop logical solutions, ability to manage difficult customer situations, to respond promptly to the needs of the customer and solicit feedback to improve service
- Above average computer knowledge and technical skills; adept at using search tools, browsers, email features, attaching files to correspondence, utilizing tracking tools, familiarity of CRM solutions, proficient knowledge of Excel, navigation of databases and web based applications and workflow tools, and intermediate knowledge of Microsoft Outlook
- Strong attention to detail and ability to analyze account level data/information
- Demonstrates initiative and accountability
33
Customer Care Rep Resume Examples & Samples
- Entry role into Customer Care organization
- Resolve basic customer phone and email inquiries
- Experience in one or more product disciplines
- Gathers information and escalates to Tier 2 or other teams as necessary
- May require 2nd language
- O-2 years relevant experience
34
Customer Care Rep Resume Examples & Samples
- Schedule and supervise trade partner repairs in homes after delivery to homeowner
- Evaluate trade partner and product performance. Provide ongoing information to customer service manager as it relates to quality of workmanship and materials
- Work with customer service manager on special projects as needed
35
Customer Care Rep-mon-fri a-p Resume Examples & Samples
- Assumes responsibility for effectively performing miscellaneous customer care functions
- Review customer order deadline and deliveries to provide customer updates with current ETA’s
- Coordinates with the Accounting Department regarding customer credit status
- 1 -2 years customer service experience or other related business experience
- Willingness to acquire knowledge of company products and sales policies and procedures
36
Senior Customer Care Rep Resume Examples & Samples
- Conduct homeowner walk through, acquainting homeowner with the operation of appliances, heating/cooling systems, maintenance of homes, etc
- Supervise scheduling of trade partners repairs in homes after delivery to homeowner
- Evaluate trade partners and product performance. Provide ongoing information to manager as it relates to quality of workmanship and details
- Participate in emergency on call service schedule
- Participate and attend department meetings as requested
37
Customer Care Rep Resume Examples & Samples
- Answers inbound and makes outbound calls and work calls from the Message Center and responds to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers
- Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately
- Provides verbal responses to customer inquiries as needed
38
Fmfn Customer Care Rep Resume Examples & Samples
- Ensure all incoming telephone inquiries received and outbound sales calls made are performed with the highest degree of courtesy, respect, professionalism and accuracy
- Employ professional telephone sales techniques; consult and educates to convert prospects into clients and expand existing FMFN relationships
- Perform service requests and execute trade orders
- Review client profile, recognize opportunities, and make referrals to other lines of business
- Demonstrate expertise in the investment/insurance products and services while keeping abreast of financial markets
- Maintain up-to-date licensing and knowledge as required
- Stay aware of trends and industry changes in order to confidently and appropriately recommend products and services
- Adhere to compliance laws and policies set forth by First Midwest, Third Party brokerage provider, FINRA, SEC, State Insurance Department, Federal Reserve, etc
- BS/BA in Finance or Economics strongly preferred
- 3 + years financial industry experience
- Must possess at least 1 license: Series 7/63 or 65/66 or Life and Health Insurance. Must become fully licensed within first 90 days of employment
- Excellent communication/interpersonal/organizational skills
- Proven ability to meet and or exceed productivity and quality monitoring goals
- A demonstrated passion and interest in financial markets
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Customer Care Rep, HOC Resume Examples & Samples
- Respond to both internal and external customer inquiries through a variety of mediums such as: telephone, email, chat, etc in a courteous and timely manner as outlined in the department’s established SLA
- Responsible for offering and suggesting financial and online services to our customers helping them exceed their financial expectations
- Accurately processes orders, forms, applications and requests submitted within SLA timeframe. 5. Recognizes and reports any trends to management pertaining to internal and external customer calls that may identify system/product related issues
- Assists with all banking deposit product inquiries including: Checking, savings, certificate of deposit, debit card, online and mobile banking
- Completes annual E-learning Plan and Bank Secrecy Act (BSA) training as assigned and keeps up-to-date knowledge of BSA as it relates to the job function
- Ability to demonstrate an understanding of electronic banking services especially, but not limited to, internet banking, bill payment, mobile banking, and ATM/Debit Card
- Demonstrated knowledge of current technologies such as used: tablets, computers, smart phones, internet browsers, etc
- Spanish as a second language preferred
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Customer Care Rep Resume Examples & Samples
- Provides first point of contact for all customer inquiries and product/service complaints through phone, fax, email, or online
- Provides first point of contact for order entry for both institution and Home Patient
- Thoroughly documents all inquiries in adherence with company procedures
- Redirects complex or specialized concerns to appropriate team for follow up (e.g. – medical inquiries, technical product support) when applicable
- Expedites customer orders as required
- May provide guidance and training to department new hires
- Investigates and resolves problems related to shipment of products, returns, credits, and orders
- Handle processing and issuing credits for returns
- Sets-up new patients as per key requirements, maintains other records, and prepares customer required reports
- Patent management for inbound and international travel requirements
- Supports resolution of errors within GFax and EDI transactions
- Manages cycler deployment process
- Manage sample export and input order
- Prepares key customer/patient metric reports and resolves
- Resolves customer questions, and handles requests, where judgment and initiative are required to resolve and/or make recommendations
- Perform initial data collection for product complaints and adverse events which may include
- Preferred
- Health Care Industry
- Basic knowledge of broad supply chain activities
- Minimum of 2 years experience in customer service
- Ability to thrive in a very fast paced environment
- Analytical and business problem solving skills
- Ability to facilitate and manage change
- Ability to ask the right questions and lead conversations
- Ability to interact effectively with all levels of professionals (RNs, patients, other medical professionals)
- Strong orientation for metrics
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Customer Care Rep Resume Examples & Samples
- Assumes responsibility for the accurate entry of customer orders received orders by phone, fax, electronically and by email, confirming that the order meets the minimum dollar amount
- Maintaining customer account information utilizing business systems (WBS, UBS, CRM) and other established department systems, tools, and documents
- Works occasional overtime as required to meet deadlines communicating late route calls, product recalls, and other call campaigns
- Assumes responsibility for establishing and maintaining professional working relations with customers and coworkers
- Resolves questions, requests, and problems promptly and courteously utilizing the company CRM tool for issue tracking and resolution reporting
- Keeps management informed of area activities and of any significant problems
- Performs other job duties as required
- System Implementation preferred
- Proficient in Microsoft Applications including Excel, Word and Outlook
- Excellent communications skills, both verbal and written
- Able to work independently as well as part of a team
- Ability to type 40wpm+
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Customer Care Rep Resume Examples & Samples
- High School Diploma or recognized equivalent
- Availability to work any schedule, including overnight and weekends
- 6 months or more customer service experience; 1 or more years preferred
- 6 months or more working with multiple software applications; 1 or more years preferred
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Customer Care Rep Resume Examples & Samples
- Respond to customer requests regarding EarthLinks products and services, process/procedures, billing, and repair requests
- Troubleshoot and resolve customer problems quickly and completely
- Educate customers on benefits of EarthLinks products and services and effectively cross/up sell services
- Process customer change requests to change customer accounts using the order process system
- Respond to customer requests via voicemail, email, and regular mail
- Prioritize work to meet or exceed customer expectations as measured by our customer satisfaction metric indicators (CSAT)
- Become a customer advocate, driving for resolution and representing the needs of the customer in situations that may require engagement of multiple departments
- Work in partnership with other EarthLink service/repair-related departments to resolve customer issues
- Must be able to effectively build and maintain both internal and external customer relationships
- The Care Representative will foster a positive relationship within the organization and demonstrate the Earthlink Values and Brand at all times
- Care Representative must demonstrate the ability to successfully identify revenue and retention opportunities with a solutions selling approach
- Representatives must be able to effectively use selling skills to achieve a minimum expectation for upsell conversions rates based on the current product/service offerings available in Care
- 2+ successful years in a call center environment - not required but preferred
- A true passion for customer service - feeling satisfaction that you were able to help someone, especially with difficult situations
- Outstanding time management and work prioritization skills. You should be someone who enjoys toggling through multiple screens, having a full to-do list, enjoy constant contact and talking to many different people each day
- Intermediate -level competence using a Windows-based environment
- Ability to investigate and understand a customer issue
- Demonstrated customer responsiveness and ability to generate customer confidence as measured in our customer survey results
- Flexible in working varied shifts, including weekends
- Excellent selling skill to achieve expected sales conversion rates when Upselling products/Value Added Services available to the Care team
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Dealer Services Customer Care Rep Resume Examples & Samples
- Stand out from the other applicants by completing and passing the 45 min. job simulation assessment at the end of this application. A completed assessment will help move your application forward in the screening process.*
- Provide personalized customer service of the highest level by establishing rapport and presenting a positive and friendly attitude
- Strive for first contact resolution. Research and problem solve customer/dealer issues and provide effective solutions that meet the customers' needs
- Proficient verbal communication skills, fast and accurate typing, and the ability to create grammatically correct responses/comments without spelling errors
- Ability to quickly recognize signals of a disgruntled customer, diffuse the situation, and respond without getting angry; able to recover customer loyalty
- Above average computer knowledge/technical skills; adept at using search tools, browsers, email features, attaching files to correspondence, utilizing tracking tools, familiarity with CRM solutions, proficient knowledge of Excel, navigation of databases and web based applications/workflow tools, and intermediate knowledge of Microsoft Outlook
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E-commerce Customer Care Rep-eccr Resume Examples & Samples
- Handle multiple responsibilities and have a customer focused mind set
- Previous customer service experience in a retail setting preferred
- High School diploma or equivalent required, two year college degree preferred
- Previous supervisory experience a plus
- Ability to work 40 hours a week
- Bilingual - Spanish - a plus!
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Customer Care Rep Resume Examples & Samples
- Employ a high level of interpersonal and communication skills to defuse customer frustration and move toward a solution
- Deliver quality resolutions in a timely manner by interpreting customer problems, researching available resources, and applying solutions in accordance with established guidelines and procedures
- Achieve and maintain required performance standards - Including but not limited to; call quality, customer satisfaction and call resolution
- Log all incoming calls and accurately create summery and action notes in call tracking / incident management application
- Participate in training activities to maintain technical currency, and to broaden product knowledge
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Customer Care Rep Resume Examples & Samples
- 6 months or more customer service experience; 1 or more years preferred
- 6 months – 1 year of heavy volume phone experience in a customer service/call center job preferred
- Complete the application for Customer Care Rep 1 including uploading a current, detailed resume
- Complete the Customer Care Assessment (The assessment link is email to you as soon as you submit your application)
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Customer Care Rep Resume Examples & Samples
- Effectively present and discuss Spectrum products and services
- Remain current and knowledgeable on every aspect of supported product
- Facilitate customer issue escalations to local management/support as required. Determine necessity for field visits
- Ability to handle multiple tasks
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Snr Customer Care Rep Resume Examples & Samples
- Experienced Microsoft Office and E1 user (desirable)
- Must possess self motivation , enthusiasm, a positive attitude and perform as a team player
- Display attention to detail and accuracy in the work place
- Work on own initiative, work well with others and lead by example
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Customer Care Rep / CPO Commerce Resume Examples & Samples
- Highly dependable individual demonstrating key USI Values including Teamwork, Integrity, Honesty and Accountability
- Ability to operate equipment in a safe and controlled manner, i.e., box erector, tape machine, Taylor Dunn, pallet jack and walkie-rider
- Ability to leverage appropriate technology in an effective manner in performance of the function, i.e., pick-to-voice, computer, scanner, Associate Kiosks etc
- Ability to lift up to 80 lbs
- Ability to perform basic math
- High School diploma or GED equivalent preferred
51
Customer Care Rep Resume Examples & Samples
- Answers inbound calls to sell MSC products in accordance with MSC culture and customer service standards
- Resolves customer product and service issues by providing sales-related solutions utilizing the most common sources of information. Consults with other associates to locate alternative sources of information
- Provides customer service, in accordance with MSC standards to ensure customer satisfaction, account retention and revenue generation
- Communicates customer concerns to management to ensure the most effective and lasting problem resolution
- Resolves basic credit and collection issues to enhance customer service
- Responds to customer non-telephone inquiries and takes appropriate action based on customer, product and sales knowledge
- Provides customer service using all tools available including, but not limited to, email and the Internet
- Learns and applies the MSC Culture to ensure proper direction of intentions and efforts
- Participates in special projects and performs additional duties as required
- High school diploma or the equivalent is required
- Some inbound/outbound telephone sales, outside sales, customer service or industry experience required
- Knowledge of basic arithmetic required
- Good oral and written communication skills required
- Computer literacy and proficiency with email, various internet browsers and/or the Windows operating system required
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Customer Care Rep Resume Examples & Samples
- Exposure to a variety of career opportunities as a result of our expansive network of client companies
- Career guides, information and tools to help you successfully position yourself throughout every stage of your career
- Access to more than 3,000 online training courses through our Kelly Learning Center
- Weekly pay and service bonus plans
- Group- rate insurance options available immediately upon hire*
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Customer Care Rep Resume Examples & Samples
- Interacts with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions
- Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges
- Updates databases with status of returned materials issues and accounts for returns inventory
- Records and reports the status of equipment returns, repairs, replacements, sales orders and delivery schedules
- Ensure service information accessible by sorting and filing documents/forms
- May schedule field service repair calls. Handles requests for additional company materials
- Maintains records of returns, schedule changes, product enhancements or changes and product pricing, and resolves return credit problems
- Minimum of 2 years Customer Service background in a like industry
- Experience with MRP Systems such as Oracle or SAP a plus
- Ability to multitask and work in a fast-paced environment with specific time requirements needing to be met
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Customer Care Rep Resume Examples & Samples
- Manages completion of quality home repairs within standards set by company and industry specifications
- Contact homeowner within 24 hours and inspect calls within 72 hours
- Monitors business partners work for completion and satisfaction of repairs
- Completes minor home repairs; obtains customer’s approval for completed work
- Monitors status reports for accuracy
- Expedites emergency repairs
- Assists in maintaining community standards
- Minimum High School or GED required
- Minimum 2 years customer service experience required, preferably with a homebuilder
- Valid Driver’s License and good driving record
- Valid auto insurance coverage
- Must possess good organizational and time-management skills, communicate effectively, and understand technical aspects of residential construction
- Able to analyze problems, determine solutions, and produce desired outcome
- Intermediate to advanced PC skills (Microsoft Word and Excel)
- Must possess professional attitude to represent company in a positive manner
