Customer Care Executive Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer care executive job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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L Runte

Lempi

Runte

7297 Fadel View

Philadelphia

+1 (555) 742 6124

7297 Fadel View

Philadelphia

Phone

p +1 (555) 742 6124

Experience Experience

Boston, MA

Customer Care Executive

Boston, MA

Durgan, Schmitt and Wintheiser

Boston, MA

Customer Care Executive

Stakeholder management - Internal: Provide and support constructive collaboration among the Team members and project stakeholders (involved departments)
Efficiencies – Use of new tools to drive improvements and remove waste in order process
Management of external suppliers/customs
Management of customer orders, ensuring in line with agreed customer order schedule
Account management
Hours of work are 37.5 hours per week, Monday to Friday
Process order and manage relationship with hundreds of restaurants

Philadelphia, PA

Customer Care Executive, Aus

Philadelphia, PA

Deckow, Rohan and Heaney

Philadelphia, PA

Customer Care Executive, Aus

Perform daily tasks including cross-referencing, both to our sales team and directly to customers
Provide post and pre sales support and making sure that all tasks are within SLA
Continue to improve and enhance our services to customers
Assist customers on their enquiries over the telephone (eg. pricing, stock status, etc)
Should establish professionalism and good relationship with our clients
Involved in the Technical Verification of RS returned and replacement products and apply corrective measures and processes
Investigate customers’ complaints and rectify the problems by coming up with recommendations of possible actions and solutions

present

Detroit, MI

Customer Care Executive Mercosul Line

Detroit, MI

Skiles, Romaguera and Gislason

present

Detroit, MI

Customer Care Executive Mercosul Line

present

Manage/improve day to day process interaction with customers
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders
Act as contact point for unassigned customers and be their advocate internally within Mercosul Line
Be fully responsible for customer satisfaction
Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders
Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence
Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation

Education Education

Bachelor’s Degree in Engineering Preferable

California State University, Los Angeles

Bachelor’s Degree in Engineering Preferable

Skills Skills

Demonstrable ability to spot commercial opportunities, with strong customer services background
Strong Excel skills, plus Proficiency on Microsoft Office such as Word and PowerPoint
Strong team player with good integrity
Strong knowledge of all office software (Excel, PowerPoint, Word, Visio)
Basic planning, accounting and management knowledge
Strong attention to detail and accuracy
Excellent oral expression
Excellent written and verbal English & Mandarin communication skills
Good writing skills
Able to multi-task and work well under pressure

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6 Customer Care Executive resume templates

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Customer Care Executive, Luxe Division Resume Examples & Samples

Service rate protection, maximize / visibility to help the right decisions be made
Efficiencies – Use of new tools to drive improvements and remove waste in order process
Follow up and resolution of all customer queries
Plays an active role in key Projects
Profile
A proven track record of working within a Customer Service environment, with the ability to manipulate numerical information quickly and efficiently and without error
To be part of a successful and collaborative team that is able to work autonomously
Ability to prioritise and work efficiently
High levels of accuracy and attention to detail
Able to demonstrate effective communication skills with customers & stakeholders

Customer Care Executive Resume Examples & Samples

Account management
Timely and accurate processing of customer orders and enquiries
Coordinate activities across geographies and functions
Provide technical support / product advice as required
Fluent in one of the following: German, Italian, French or Brazilian Portuguese
Have customer service/ administration experience

Customer Care Executive Resume Examples & Samples

Be the privileged interlocutor of clients within the Customer Service and ensure the complete execution of the order-to-cash cycle
Proactively ensure order processing and follow-up until the delivery
Record, analyse and follow up the disputes situations (complains, deductions, returns etc.) in accordance with the Credit Manager, the sales and controlling teams, and the physical distribution
Proactively communicate towards the hierarchy in case of problems and implement adapted corrective actions
Participate to the training of new collaborators and transfer his/her knowledge and know-how of the job

Customer Care Executive Resume Examples & Samples

Responsible for managing the Customers service end to end process country wide covering
Calling Ads in all regions to receive their concerns
Maintaining a proper record of all positive and negative concerns and complaints raised
Ensuring every concern is closed by the person responsible by following up end to end
Liasing and Connecting thoroughly with field staff/other support departments such as Supply, Finance, etc to understand the issue/concerns raised and how and when the matter will be closed
Giving back feedback to the AD on resolution of his concern
Responsible for resolving all customer order processing issues with Local Finance and Nairobi to ensure their orders are cleared on time
Responsible to follow up on all issues and disputes relating to customer account balances with SBL finance
Responsible for being a central contact for all our Customers
Responsible for supporting the entire field staff on all matters relating to their Concur a/cs, HR matters and other administration issues. To act as a key Liason between the field staff and Support function at HQ ie Finance and HR
Responsible for managing all Special projects/initiatives eg NCP, Promos, etc between SBL and Partners to ensure Ads are receiving all the information and free issues and other commitments properly as communicated to them by SBL
Champion for record keeping within the commercial team
Responsible for all Special events within the commercial team
Capture all customer issues, maintain a tracker, ensure regular update to all responsible parties, update Sales director, sales operations, Distribution Manager and Capability any pending issues that require immediate resolutions. Update the issue tracker and circulate to all stakeholders’ party
Review and follow up on the overheads budget for each RCM/Region and commercial department and highlight all over spends with the budget owner and ensure controls to manage costs are exercised
Responsible for facilitating resources required for all meetings in the commercial department and ensuring all minutes, reports and pre-reads for such meetings are circulated beforehand
Responsible for providing Logistics support for the entire commercial team members for special events, meetings, hotel bookings, flights, transport, etc
Responsible for administration support to the commercial team including preparing and managing all communications letters within the department, to distributors, to sales team, etc, and managing stationeries and other office equipment
Responsible for receiving all communications addressed to the commercial team
Responsible for supporting all Distributor managers across the region on distributor related issues and reporting
Diploma in Secretarial Studies and/or Business Administration
A minimum of 1 -3 years relevant working experience as a Secretary/ PA/Customer Service
Computer literate on latest computer applications
Advanced knowledge of office systems software
Excellent typing skills
Basic planning, accounting and management knowledge
Excellent oral expression
Kiswahili as native language and advanced level of Verbal and written English is a must

Executive / Senior Executive Customer Care Resume Examples & Samples

Excellent written and oral communication skill
Should be flexible to work in 24X7 environment
Should have minimum 6 months of International Calling experience
Should have a passion to work under pressure
Candidates with International Travel Background will be given preference, however others can apply too

Customer Care Executive Resume Examples & Samples

Contribute to strategy development and process plans, based on a deep understanding of the target audience, targeted channels and programs
Ensure all activities are in line with deployment plans, ensuring global resources are utilized in the most efficient way by building detailed processes and execution plan with global partner that achieves a best in class Customer Service model
College/University degree
MBA- an advantage
2-3 years of experience as an service\digital project manager
Fluency in written and spoken English

Social Customer Care Executive Resume Examples & Samples

Demonstrate a passion for helping customers
Manage escalated situations by coming up with creative solutions and building rapport
Work with Marketing and our Social Agency to generate, edit and publish content that builds meaningful connections and encourages social customers to take action
Monitor social networking platforms to ensure positive and negative buzz is addressed and reported
Be the voice of the customer for the business by disseminating information to drive improvements
Support and educate customers to find the information they need, when they need it
Moderate all user-generated content in line with guidelines and rules of engagement
Collaborate with other departments to manage reputation and drive improvements

Customer Care Executive Resume Examples & Samples

Coordinate LSP (Logistics Services Provider) activities and deployment in the area, ensure that execution is compliant with quality standards
Participate in selection of 3d party employees - SE (Sales Experts), train and coordinate them
Conduct regular quality check of SE work, post-assessment feedback
Streamline routine tasks, take care of IQOS flagship Point-of-Sales (POS)
Equip SE with necessary working tools
Follow-up LSP budget and take care of documents flow
Track and report KPIs to HQ

Customer Care Executive Resume Examples & Samples

Deliver exceptional customer service via all channels with the goal of ensuring that customer order and enquiry needs are met while maintaining service level agreements
To contribute to the sales targets by working closely with sales and performing high level of value added activities set out by the business
Identify potential customer needs / opportunities to grow business by providing high human touch
Responsible for maintaining and updating customer information in SAP

Customer Care Executive Resume Examples & Samples

Ensure the highest possible quality of customer service for our hungry customers
Process order and manage relationship with hundreds of restaurants
Deliberate with customers or supervising personnel in order to address questions, problems, and special requests for orders and actual delivery statuses
Ensure that processes are followed and bring in new ideas for improvement
Constantly work towards improving customer experience
Handle customers and vendors requests, as well as external communication with them
Technical assistance - vendors on order related issues, technical issues for their devices (phone and printer)

Customer Care Executive Resume Examples & Samples

Ownership in maintaining accuracy in our customer data
Direct customer to ensure that they will have a better overview and understanding of the process and set proper expectation
Investigate customers’ complaints and rectify the problems by coming up with recommendations of possible actions and solutions
Perform daily tasks including cross-referencing, both to our sales team and directly to customers
Involved in the Technical Verification of RS returned and replacement products and apply corrective measures and processes
Liaise with other departments and parties to increase our service level (eg. timely delivery, lead-time issues, etc)
Other duties which may be assigned from time to time to achieve corporate objectives

Customer Care Executive, AU Resume Examples & Samples

Providing effortless customer experience by proactively communicating to the customers on any updates or changes on their orders / enquiries in a professional and courteous manner
Comply with all company procedures and policies including H&S
To minimize escalation of complaints and ensure high customer satisfaction by working with the stakeholders within the end to end process
Proactively contribute to the ongoing development of the business processes and policies by using continuous improvement methodologies
Work with and support our customer service team to maintain and support customer expectations

Ecc-executive Customer Care Tier Resume Examples & Samples

A minimum of 3 years’ experience in driving improvements in the customer experience is required
Experience in the Customer Engagement Network, Customer Fulfillment Network, Global Credit Network or Membership Rewards required
Knowledge of products and services and prepared to learn addition products, services and functions
Strong compliance acumen and understanding of regulations
Strong use and technical understanding of ECCO
Considered a functional expert, ability to coach others in process and techniques preferred
Ability to work a flexible schedule and demonstrate resiliency based on volumes and complex case load
Consistently demonstrate a positive attitude
Appropriately handles sensitive information with confidentiality
Excellent PC skills, including MS Word is needed
Demonstrated track record of excellent verbal and written communications skills to effectively exceed the expectations of our premier Card Members; highly skilled at negotiating win-win solutions
Ability to deliver exceptional treatment to both internal and external customers
Ability to interact/communicate effectively with all levels of management (EVP, SVP, BL, SDL, TL and associates) with demonstrated ability to influence without authority
Strong candidates should have a thorough knowledge of American Express Customer Service, Credit and Compliance policies
Lending and Triumph experience required and Legacy is desired but not required
Experience in handling escalated phone calls is a plus
A broad level of experience across multiple business units that include CEN, GCN, CFN, CRU and MR is required
Additionally experience in the Learning Network, New Accounts, Fraud, Corporate, OPEN, Prepaid or Billing and Payment Services is desirable

Customer Care Account Executive Resume Examples & Samples

Participates in account planning sessions and account reviews management on top accounts. Partners with Sales Engineers, Project Managers and other key functional areas to ensure overall customer satisfaction with portfolio
Manages trouble tickets in Remedy, act as customer information source. Manages and handles account level billing issues via Cloud Voice billing systems. Contracts and contacts tracking and activating in Cloud Voice Customer Relationship Management database
Responsible for contract renewal and account ‘saves’ in assigned accounts. Uncovers additional revenue-generating opportunities in account portfolio
Responsible for revenue protection/churn/account retention and product penetration where appropriate. Implements customer retention strategies in support of churn objective
Responsible for product introduction and training with customers
Assist with collections on accounts receivable when necessary
Ability to prioritize multiple assignments and meet all deadlines
Strong organizational administrative and time management skills
Knowledge of voice software applications and implementations desirable
Strong analytical/quantitative skills
Ability to foster teamwork and partner across functional areas
Technical application/product troubleshooting

Customer Care Executive Resume Examples & Samples

Delivering high quality customer care and experience, working with a base of existing customers
Retaining customers and identifying upsell opportunities within the existing customer base by proactively promoting existing value of products, whilst highlighting relevant new products and services
Rapidly identify customer issues/problems and demonstrate ownership in resolution of these issues
Ensure customer experience is in line with agreed targets, in terms of quality and frequency of contact
Build strong relationships with key decision makers and influencers at each organisation through consistent contact via phone and email, resulting in revenue protection and growth
Generate sales leads for new products and services to pass onto the aligned sales team for action and response
Accurately record customer and market feedback on LN business and services in a form which can be used to meet evolving needs of customers in the Customer Group
Adhere to planning, documentation and data recording in line with agreed methods
Action and completion of customer activities using our CRM system, ensuring all customer contact is logged and customer activities actioned within the same working day
Any other duties as reasonably requested
Experience of working within a customer care/service environment
Demonstrable experience of providing excellent customer care and experience in a busy environment and can build lasting and trusting partnerships with customers
Demonstrable ability to spot commercial opportunities, with strong customer services background
Ability to identify customer issues and actively exchange to help in the resolution of these
Excellent communication skills, administration of a CRM system, time management and planning are essential

Customer Care Executive Resume Examples & Samples

Handling verbal and written customer queries and complaints within operational and contractual performance levels and set timescales
Making proactive outbound calls to customers to resolve issues and help facilitate payment of outstanding debts
Aiding in the resolution of any contractual non-conformities through escalation and assistance
Supporting other departments in dealing with customer queries
Managing and understanding the expectations of the customer and to ensure service lines are adhered to
Identifying system and process enhancements that are impacting the quality and timeliness of our services and make recommendations to resolve these
Processing/supporting the order taking process for all services
Processing/supporting contracts for all services

Executive Referral Team Customer Care Professional Resume Examples & Samples

Exercising sound judgment and applying underwriting principles when reviewing applications for credit
Thinking analytically with strong attention to detail and a commitment to accuracy
Being 100% focused on the team's success
Minimum 2+ years Customer Service experience
Ability to work closely with other departments and collaborate across functions to ensure business needs are met
Flexibility and adaptability to a changing and demanding environment
Professional and courteous telephone skills with the ability to remain highly motivated in a service environment
Processing knowledge of multiple worklists and portfolios preferred
Ability to work under pressure in a fast-paced, collaborative, and diverse team environment
Ability to learn and adapt quickly and positively to a constantly changing business environment
Demonstrated dependability and attention to detail
Strong analytical skills with the ability to listen to and analyze customers’ needs and make appropriate decisions based on available data
Strong computer skills, specifically with Microsoft Excel and Word
Ability to present a professional image in communications and interaction with people at all levels of the company

Social Customer Care Executive Resume Examples & Samples

· Passionate about people and delivering the best customer service
· Needs to be organised and deliver to agreed deadlines and KPIs
· Can thrive in a fast, changeable and demanding environment, employing firm responses when needed
· Able to respond quickly, calmly and with professionalism
· Excellent spelling and grammar
· To have basic knowledge of/using content management tools
· To have intermediate skills with Facebook and Twitter channels

Customer Care Executive Mercosul Line Resume Examples & Samples

Act as contact point for unassigned customers and be their advocate internally within Mercosul Line
Manage/improve day to day process interaction with customers
Understand claims policy and its impact on company assets and guide customers best possible through any potential claim situation
Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal/external stakeholders
Always behave in a manner consistent with and loyal to the Maersk Group values

Customer Care Executive, TH Resume Examples & Samples

Responsible for day to day operations customer fronting order to cash and post sales activities focusing on great customer experience
Operate as one Customer Care team in supporting Portfolio and Territory sales targets set
Build and use internal and external networks to ensure customer satisfaction and drive activity at site level
To capitalize on opportunities from daily operations around new customer contacts and expand the range of products purchased using the Value Proposition to position RS as their supplier of choice
Liaise with other departments and parties to increase our service level (e.g. timely delivery, lead-time issues, etc.)
Responsible for ensuring that every customer contact is an effortless experience delivered through effective management the development of our people
Drive efficiency and “waste” reduction through use of Continuous Improvement to improve customer service and free up funds for reinvestment
Maximize customer satisfaction through RS value proposition
Manage the Voice of the Customer day to day operational activities within the market including but not limited to managing proactively detractors, evident by Net Promoter Score (NPS) and customer satisfaction scores
Responsible to identify and scope any potential avenues for the delivery of operational excellence within the market, evident by productivity and efficiency level
Generate a learning and feedback culture, ensuring absolute honesty and fairness
Embedding high performance, driving change and continuously looking to improve the way we do things through the delivery of effective coaching and performance reviews

Customer Care Executive Resume Examples & Samples

Provide technical feedback/solutions for the complaints to the After sales team/Head Quarter regarding the issues of customers’ products and inventory
Support and follow up to After Sales team on each kind of potential issue (inventory issues ,technical issues, etc.) that can have an impact on the customer/company
Manage in the proper way the stock/inventory in the aftersales or inventory ERP system to ensure a reliable on hand accordingly with his/her responsibility in the repair center
Cooperate with the Head Quarter and with the external repair center on potential quality issues or inventory issues
Coordinate the repair activities of the external repair centers
Yearly stock take to ensure accurate stock level
Optimize and increase the efficiency of the repair center flows items accordingly to his/her responsibility
Provide reliable information to HQ related to quality issues and potential credit note
Collaborate with all the other departments to solve problem related to technical issues/inventory
Management of external suppliers/customs
Manage procurement of items/tools/facilities/stationaries needed in repair center
Ad hoc projects requested by company
Able to solve problems in complicated situations through application of strong analytical skills, creativity and judgment
Able to multi-task and work well under pressure
Excellent written and verbal English & Mandarin communication skills
Strong team player with good integrity
Strong Excel skills, plus Proficiency on Microsoft Office such as Word and PowerPoint

Customer Care Executive, Aus Resume Examples & Samples

Should establish professionalism and good relationship with our clients
Provide post and pre sales support and making sure that all tasks are within SLA
Assist customers on their enquiries over the telephone (eg. pricing, stock status, etc)
Process necessary correspondences, invoices or any documentations required by customers thru fax and emails
Arrange and prepare for Goods Return by customers
Involvement in promotions and exhibitions
Continue to improve and enhance our services to customers

HP / Tb-customer Care Executive Resume Examples & Samples

Maintain knowledge of the Complaint Handling Standards to ensure that decisions and resolutions are in line with Ofgem regulations and our internal complaints process
Proactively manage a portfolio of customer complaints, using the complaints reporting tool to prioritise and organise workload, seeing resolutions through in a timely manner
Create trusted relationships with our customers by understanding and anticipating their needs, tailoring their experience with us
Update our customers on a regular basis keeping accurate, up to date records and make communication simple and easy
Investigate the previous history of the complaint/ account to identify what lead to the issue being raised and what action needs to be taken to resolve the case
Identify the Root Cause of the complaint and record this on the database to continuously improve the way we work and reduce common themes in complaint types
Collaboratively work with other departments to influence and deliver satisfactory outcomes for our customers, considering the impact to the customer in every decision that is made
Manage escalated complaints on behalf of our management team and attend review meetings to provide case update in line with our escalations process
Provide expert knowledge to the business on complaint handling and caring for our customers
Ability to think ‘outside the box’ to create innovative solutions
Excellent time management and prioritisation skills
Confident to challenge decisions and drive process improvements, not afraid of speaking out
Timely investigation skills
Positive, driven and an enthusiastic individual, persistent in their approach to delivering agreed business objectives
Work closely with team and colleagues, sharing working methods to enhance performance
Performs well under pressure and able to work to tight deadlines due to the urgent nature of the role
Build rapport quickly creating trusted relationships with customers
Express an appropriate level of empathy
Common sense approach
An understanding of the Treating Customers Fairly statement is advantageous but not essential