Customer Care Representative Resume Samples

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A Rowe

Arely

Rowe

6937 Blick Mission

Detroit

+1 (555) 353 2993

6937 Blick Mission

Detroit

Phone

p +1 (555) 353 2993

Experience Experience

New York, NY

Customer Care Representative

New York, NY

Crona Group

New York, NY

Customer Care Representative

Evaluate trade partner and product performance. Provide on going information to customer service manager as it relates to quality of workmanship and materials
Evaluate trade partner and product performance. Provide on going information to Customer Service Manager as it relates to quality of workmanship and materials
Evaluate trade partner and product performance. Provide ongoing information to customer service manager as it relates to quality of workmanship and materials
Evaluate trade partners and product performance. Provide on going information to Customer Care Manager as it relates to quality of workmanship and materials
Provide accurate and timely information to Customer Care Manager on progress and scopes of work
Makes limited adjustments to customer accounts and/or processes magazine orders by performing correct transactions to TCS fulfillment systems
Evaluate trade partner and product performance. Provide ongoing information to Director of Customer Care as it relates to quality of workmanship and materials

Los Angeles, CA

Comcast Business Customer Care Representative

Los Angeles, CA

Nader-Willms

Los Angeles, CA

Comcast Business Customer Care Representative

Identify opportunities for process improvements & provide feedback and possible solutions to leadership
Provides prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues
Responsible for fulfilling client requests to make changes to their Comcast Business Class Services including voice, video & data products
Navigates through a variety of software applications to manage customer account information and resolve billing issues
Identifies opportunities for process improvements & recommends solutions to leadership
Performs complex diagnostic troubleshooting to resolve voice, video & data service issues
Acts as a product consultant to business owners by articulating product features and benefits and making recommendations for new lines of business, upgrades or other services (Signature Support, Upware,

present

Houston, TX

Senior Customer Care Representative

Houston, TX

Yundt-Bernier

present

Houston, TX

Senior Customer Care Representative

present

Evaluate trade partners and product performance. Provide ongoing information to manager as it relates to quality of workmanship and details
Provide accurate and timely information to manager on progress and scopes of work
Pre-walk home sites to provide punchlist to construction to delivery of home to customer and provide quality control for finished product
Manage the order process in line with Key Account company procedures by proposing improvements where necessary
Keep accurate service request logs and documentation of all work performed
Communicate with management team on a regular basis to ensure all Key Performance Indicators (KPI) are being met
Additional shift allowance will be provided for working in US Shift

Education Education

Bachelor’s Degree in Courtesy

North Carolina State University

Bachelor’s Degree in Courtesy

Skills Skills

Excellent communications skills, both verbal and written and strong attention to detail
Solid work quality, accuracy and proficiency
Proficient in MS Office/Outlook , basic computer/ data entry / keyboard skills and the use of basic office equipment (telephone, fax machine, copier, etc.)
Ability to type 40wpm+ and strong attention to detail
Strong knowledge of MPSC rules and regulations and the ability to effectively assess situations and apply said rules &
Professional Demeanor with Approachability and Likeability
Excellent problem solving skills and ability to use good judgment to make decisions
Excellent communication skills and ability to quickly qualify opportunities
Ability to handle multiple tasks simultaneously with solid time management skills
Strong interpersonal skills with ability to work in a close team environment

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15 Customer Care Representative resume templates

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Customer Care Representative Resume Examples & Samples

Respond to customer’s telephone inquiries 24 hours a day/7 days a week/365 days a year in a professional and pleasant manner. Provide accurate information across all retail products and offer solutions while demonstrating enthusiasm, apologizing sincerely for inconveniences, listening empathetically and tolerating difficult customers calmly
Provide quality service as a differentiator for our company to retain
Meet or exceed increasingly challenging quality and productivity standards to support our department and company goals and initiatives
Demonstrate ability to quickly change one’s approach to a situation and adjust to constraints or multiple demands. Ability to incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures. Possess the aptitude to learn and navigate comfortably in an ever-changing technical systems environment
Initiate opportunities to introduce Associated Bank products and services to existing and potential customers. Recognize and act upon cross-selling opportunities. Make referrals when needed to support corporate sales initiatives and meet the customer’s needs. Direct conversation toward a sale by suggesting alternatives and recommending product changes. Overcome objections, strive to close the sale every time and show confidence after a refusal/rejection
Perform and transact appropriate maintenance and monetary transactions including negotiation of fee reversals. Maintain fiscal responsibility when exercising judgment within prescribed guidelines. Collect information, evaluate criteria and inform customer of decision in refunding service fees when appropriate
Keep current on frequent policy, product and procedural changes including customer mailings and promotions. Ability to manage time and materials effectively. Ability to prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner
1-2 years customer service, banking, food service, insurance, telemarketing/sales experience
2-3 years customer service, banking, food service, insurance, telemarketing/sales experience

Customer Care Representative Resume Examples & Samples

Responsible for answering inbound calls to provide exceptional customer service
Excellent communication skills to represent the Metropolitan Opera in a way that's meaningful and relevant to each individual customer
The ability to listen carefully to customize each customer call based on the understanding of customer's needs and relationship to the Met
Minimum 1 year experience with call handling in a fast pace, back-to-back call center environment
High comfort level with computer-based work
Must be a fast-learner who is able to quickly adapt to new technology and work in various circumstances with tact and patience
Must have flexibility with scheduling; Evening and weekend hours available

SBS Customer Care Representative Resume Examples & Samples

English and French communication skills
Basic knowledge of accounting
Analytical skills used in problem solving situations
Ability to listen and diagnose customer problems that could be ill-defined
Ability to identity whether problems require immediate technical support, requiring technician or Supervisor assistance
Excellent phone and interpersonal skills used in dealing with co-workers, subordinates and field employees

Customer Care Representative Resume Examples & Samples

One to three years customer service or related experience
Accurate Typing, including ten key typing
Working knowledge of order fulfillment system
Desire to help customers
Minimum high school diploma

Customer Care Representative Resume Examples & Samples

Practice and present suggestive selling to customers on every eligible call to promote sales and services
Maintain a friendly, professional, welcoming attitude toward the caller
Provide customer service to TRU customers with respect to all aspects of the brand
Enhances organization reputation by accepting ownership for accomplishing new and different requests, exploring opportunities to add value to job accomplishments
Background in call center operations or customer service environment
Self-motivated and enthusiastic
1+ year in customer service, call center experience
Must be willing to work flexible hours (between 8:30am-8pm), including weekends, holidays and overnight if needed

Customer Care Representative Resume Examples & Samples

Answer & provide concise, accurate, & complete responses to all inquiries
Determine caller’s need & proactively provide appropriate information
Explore all viable solutions, while offering guidance in determining the appropriate course of action
Resolve differing expectations between the customer, dealer body, & company
Utilize the Online Knowledge Base tool
Use discretionary decision making for payment arrangements, extensions, deferrals, & due date changes
Update & verify all account maintenance information
Navigate customers through the set up process & layout of the Consumer Internet
Grant refunds & late charge waivers
Troubleshoot Consumer Internet challenges
Identify & report system, IVR, & Consumer Internet challenges
Maintain comprehensive follow-up to ensure customer satisfaction
Process all customer requests within the predetermined time frame guidelines
Provide accurate & summarizing notes in system of record
Typing skills of 30wpm minimum
Able to use office equipment such as fax machines, copiers & printers
Customer Focus
1-2 years prior automotive related experience
1-2 years prior call center experience

Customer Care Representative Resume Examples & Samples

Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customers bill
Product features - assist customers with pay-per-view orders, change programming packages, equipment upgrades, and general questions
Sales - use a consultative approach to educate and offer existing customers additional programming, products and services to enhance their DISH experience

Customer Care Representative Plus Bonus Resume Examples & Samples

Payments and Billing - accept payment by credit card, offer self-serve payment solutions, and explain charges on the customer’s bill
Sales - use a consultative approach to educate and offer Sling TV to potential customers
Technical Support - troubleshoot a variety of technical issues, from signal loss to remote control use
Love for movies, shows, sports, entertainment and media!
6-12 months customer service or sales experience preferred
Strong written, verbal, and interpersonal communication skills

Dental Customer Care Representative Resume Examples & Samples

Must have availability to work 10:30 AM – 7:00 PM
1 year of customer service experience
Dental experience is a plus

Customer Care Representative Resume Examples & Samples

1+ year of previous experience providing excellent Customer Service in a Call Center environment
Computer savvy (35 wpm)
Solid time management and problem solving skills

Universal Customer Care Representative Resume Examples & Samples

Knowledgeable expert on current Oakley products and services, including optics (sun and ophthalmic), Rx, and apparel, accessories and footwear (AFA)
Answer product and service related questions from both Dealers and Customers
Create sales orders and return authorizations
Set up warranty claims and upgrades
Assist with general inquiries on pricing and policies
Answer questions regarding website
Assist Retail Store Associates with creation of warranty claims and general inquiries
Ability to work with Eye Care Professionals to confirm the accuracy and availability of all prescription information to ensure that it is within acceptable parameters and specifications
Troubleshoot patient adaption issues and suggest appropriate alternative fitting options when appropriate
Research and follow-up on outstanding orders and shipments for Dealers and Customers
Assist with B2B functionality
Troubleshoot and own issue resolution through to completion, including following up with Dealers and Customers to advise of solution
Ability to listen to customer issues and questions and provide meaningful solutions, including self-service options
May be required to participate in outbound call campaigns
Work towards meeting and exceeding individual and department KPIs
Ability to work within a team environment and fit in with the strong Oakley culture and live the Oakley brand

DB Customer Care Representative Resume Examples & Samples

Must have at least 5 year of Call Center experience
Must have at least a High School Diploma or GED, but 4-year college degree or equivalent work experience PREFERRED!
Prior Defined Benefits, Health & Welfare and/or other benefits administration experience preferred

Customer Care Representative Resume Examples & Samples

Answers calls on a continuous basis according to policies and procedures established by TCS and/or the client to meet established production goals
Maintains a courteous and professional manner with each caller according to established TCS quality standards
Makes limited adjustments to customer accounts and/or processes magazine orders by performing correct transactions to TCS fulfillment systems
Promotes cross-sell offers and renewals to customers per client requirements and based on departmental objectives
Communicates high-level corrections/problems to the appropriate write-up queue via TCS fulfillment system or hard copy forms
Conducts client surveys on specified in bound calls and records results
Assists other departments (as needed) processing e-mails and data entry
6 months customer service experience
6 months PC experience
Ability to communicate effectively verbally and have strong technical and writing skills (email/chat)
Ability to work overtime, weekends and holidays

Customer Care Representative Resume Examples & Samples

1-2 years of continuous and successful work experience dealing with customers, including providing services and resolution to customer needs
Advanced computer literacy, including key board typing at minimally 30 WPM, full understanding of Microsoft office products
Knowledge and background using web-based applications
Ability to utilize dual monitors to maximize efficiency
Knowledge retention – ability to quickly grasp and retain information needed to perform the role
Customer Centric attitude; drive and passion to meet the individual needs of customers
Ability to multi-task, talk and type in order to make efficient use of the customer’s time on the phone
Strong oral communications skills – listen, be clear, positive and concise
Ability to work, communicate, act positively and constructively and to relate to other workers in a positive and effective manner
Familiarity with automotive finance or general finance
Ability to navigate through the company’s customer care software and data-bases to find needed data
Customer focus - Ability to project friendliness and empathy with customer questions and concerns
Good analytical and problem-solving skills in order to identify the best match between the customers’ needs to menu of response options

Comcast Business Customer Care Representative Resume Examples & Samples

Provides prompt resolution to customers via telephone and/or e-mail to assist with a variety of customer inquiries and issues
Strives for First Call Resolution while handling all issues with urgency, ownership and accountability
Performs complex diagnostic troubleshooting to resolve voice, video & data service issues
Responsible for fulfilling client requests to make changes to their Comcast Business Class Services including voice, video & data products
Leverages a variety of software applications to manage customer account information and diagnose and resolve technical difficulties
Identifies opportunities for process improvements & recommends solutions to leadership
Communicate effectively with customers in a professional manner while setting accurate expectations for issue resolution
Recognizes and diffuses difficult customer situations utilizing all resources, interpersonal and negotiating skills to come to resolution
Ability to articulate relevant information regarding billing cycles, processes, and prorates effectively
Acts as a product consultant to business owners by articulating product features and benefits and making recommendations for new lines of business, upgrades or other services (Signature Support, Upware,

Customer Care Representative Resume Examples & Samples

Taking inbound calls providing advise around suitable products with a view to converting the call into an order
Providing as much information to each customer on the product over the phone
Working through follow up procedure making outbound calls
Hourly rate £9.50-10.50/hr DOE with exceptional bonus potential

Customer Care Representative Resume Examples & Samples

Provide exceptional customer service by responding efficiently, accurately, and courteously on all customer transactions through inbound calls, live chat, and email correspondence
Process product orders and provide prompt and efficient response and resolution to all customers’ requests
Assist customers, sales reps, and management with inquiries or issues concerning orders
Analyze, review, and process customer's request for return authorization and credits
Maintain effective communication with customers to provide on-going information flow as it relates to sales, promotions and problems to ensure accurate billings and shipments
Provide technical and/or product information as required to respond to customer inquiries
Strong computer skills, including experience using web based services
Ability to provide excellent written and verbal communication
Ability and willingness to be a strong team player
Ability to multi-task in a dynamic environment
Ability to demonstrate strong problem solving skills

Customer Care Representative Resume Examples & Samples

High School Diploma or GED with a minimum of 1 year related customer service work experience
Experience with Microsoft Suite including: Word, Excel, PowerPoint and Outlook or comparable software application
Must be willing to comply with pre-employment screening, including but not limited to drug testing, reference verification, and

Customer Care Representative Resume Examples & Samples

0-3 years of related experience
Basic to intermediate computer skills
Excellent communications skills, including verbal, written and listening skills
Basic inquiry skills to obtain required information
Proficient in MS Office/Outlook
Knowledge of and compliant to HIPAA guidelines
Prior experience in a customer service environment or in a customer interfacing role

Universal Customer Care Representative Resume Examples & Samples

Strong enfaces in providing World Class Customer Service, meeting KPIs, and maintaining contact center averages in all areas of statistical reporting to ensure equal contribution in supporting contact center’s efficiencies and service level goals
Answer product and service related questions from Oakley Consumers and Dealers by phone
Knowledgeable expert on current Oakley product lines
Research and follow-up on outstanding orders and shipments providing accurate and complete responses to consumers and dealers
Must be able to troubleshoot and own issue resolution through to completion
Ability to work within a team environment, fit in with the strong Oakley culture, and live the Oakley brand
Meet attendance guidelines
Other tasks and projects as assigned

NB Customer Care Representative Resume Examples & Samples

Provide timely follow-ups with customers regarding their order status
Respond to customer inquiries via email
Maintain excellent attendance record and arrive in timely manner to promote proper team attendance
Identify systems and process complications and make recommendations to leadership
Ability to work a flexible work schedule
Professional phone demeanor
Ability to display empathy and interact with customers on a personal level
Must be able to sit and navigate computer for long periods
High degree of self-motivation and initiative

Customer Care Representative Resume Examples & Samples

Experience in a retail or customer service environment
Friendly, extroverted personality
Ability to work flexible hours

Financial Solutions Customer Care Representative Resume Examples & Samples

Applies policy and procedure accurately
Performs job duties with high degree of accuracy
Consistently follows compliance guidelines
Documents customer interactions for efficient resolution

Customer Care Representative Resume Examples & Samples

0-3 years of professional experience
Basic to intermediate computer skill
Proficient in MS Office/Outlook , basic computer/ data entry / keyboard skills and the use of basic office equipment (telephone, fax machine, copier, etc.)
Team player and ability to build relationships

Customer Care Representative Resume Examples & Samples

At least 1-3 years of relevant customer service experience
College degree or equivalent
Exceptional interpersonal skills and a positive and vibrant attitude
Ability to quickly and efficiently respond to changing priorities and tasks
Strong sales acumen
Organized and thoughtful with excellent project management skills

Customer Care Representative Resume Examples & Samples

Help our customers: Answer inbound customer calls and inquiries for the brands supported by TCS
Learn from our customers: Conduct client surveys on specific inbound calls to better understand our customers
Better serve our customers: By tracking and collecting data from customers you will help TCS provide best-of-market support
Grow: In helping our customers you will become knowledgeable on all the brands we support
Strong Customer Service experience
Be comfortable speaking on the phone
PC experience
Experience working on a team and be a team player

Customer Care Representative Resume Examples & Samples

Provide quality service as a differentiator for our company to retain current customers and attract new business. Exercise good judgment according to current policies and procedures when resolving customer situations. Recognize potential exceptions and make decisions to ensure customer satisfaction and retention. Exceed increasingly challenging quality and productivity standards to support our department and company goals and initiatives
Demonstrate ability to quickly change one’s approach to a situation and adjust to constraints or multiple demands. Incorporate product, service and procedure changes communicated through a variety of mediums into everyday working procedures. Possess the aptitude to learn and navigate comfortably in an ever-changing technical systems environment. Keep current on frequent policy, product and procedural changes including customer mailings and promotions. Manage time and materials effectively. Prioritize and accomplish multiple tasks while effectively servicing customers in a timely manner
Initiate opportunities to introduce Associated Bank products and services to existing and potential customers. Recognize and act upon cross-selling opportunities. Make referrals to support corporate sales initiatives and meet the customer’s needs. Direct conversation toward a sale by suggesting alternatives and recommending product changes. Overcome objections, strive to close the sale every time and show confidence after a refusal/rejection
Perform and transact appropriate maintenance and monetary transactions including negotiation of fee refunds, lost/stolen debit cards, demographic updates, stop payments, etc. Maintain fiscal responsibility when exercising judgment within prescribed guidelines. Collect information, evaluate criteria and inform customer of decision in refunding service fees when appropriate

Customer Care Representative Resume Examples & Samples

Provide effective communication with consumers by composing accurate, prompt and effective replies to consumer contacts
Establish business relationships with clients by providing prompt and accurate service
Understand TMS systems and accurately enter all information into systems, ensuring data integrity
Identify and provide timely resolution for all customer issues, concerns, and/or questions
Assess each reported AE for serious or non-serious classification as per FDA regulations. Escalate serious reports appropriately
Display a positive attitude and customer focus
Maintain adherence to HIPAA compliance guidelines at all times
Adhere to schedule including lunch and breaks
Maintain all training materials related to client, keeping current with updates provided by the training department
Responsible for outbound calls to consumers to provide resource education
Experience in the healthcare or pharmaceutical industry preferred
Strong computer skills, including ability to access and navigate multiple applications
Demonstrated ability to provide unscripted responses on appropriate subject matter

Specialist Customer Care Representative Resume Examples & Samples

Complete knowledge/understanding of current customer environment and HDS Solutions
Proactive monitoring and communication of current rev levels throughout the stack ensuring solution stability partnering with Account Team to ensure consistent communication
Customer Champion in the Data Center driving overall post sales HDS solutions for current Sales Opportunities including generalist solutions (block, file, enterprise,/modular etc.) Content, Converged, Cloud, Software Defined, Big Data/Analytics, Core Solutions as well as next generation solutions. Requirements include customer education
Align Customer Strategic Direction/Plans with HDS GTM Strategies, Direction, Plans at the Operations level (in the Data Center - eventually in the business unit where most of the selling will be)
Drive development and execution of the overall HDS Solution Implementation, based upon input from account team and customer stakeholders at the operations level (in the Data Center)
Collaborating with Account Team and GSS on solutions definitions and positioning
Understanding & articulating HDS GTM Strategic Opportunities differentiators at an Operations level – Selling at the DC
Understanding & articulating customer pain points at an Operations Level (in the Data enter)
Understanding & articulating HDS GTM Strategic Opportunities in partnership with Account Team
Driving the HDS GTM Strategic Opportunities at an Operations Level (in the Data Center)
Coordinates the implementation of products, services, and solutions sold to the customer
Provides work direction and guidance to HDS CS&S colleagues at GSD accounts
Identifies opportunities for additional product/services/solutions sales and assists the sales team in developing these opportunities
Undertaking the role of technical lead for post sales projects, tasks, escalations as assigned
Managing the resolution of both complex solution-oriented incidents and product faults using a structured approach and relevant HDS toolsets
Identifying opportunities for improving customer care, whether internal or external to HDS·
Ensuring effective team work and communication in all engagements – with customer staff, HDS account teams, and Services colleagues
A degree or equivalent formal education
Demonstrated ability to develop strong relationships with multiple levels of customer management; working knowledge of customer business objectives related to storage solutions
Must be able to travel for business reasons, such as visiting customer sites and attending training, as needed
Thorough knowledge of HDS services offerings
Familiar with Hitachi Data Systems marketing programs or competitor’s programs
Proven ability to add positive value to consultative multi-skilled teams consisting of customers, third parties, and Hitachi individuals
Proven ability to manage interpersonal relationships effectively
Specialized understanding of storage-related business issues and needs

Customer Care Representative Resume Examples & Samples

Ability to commute to Kohler, WI
High school diploma or GED required, 2-4 year degree preferred
A minimum of two years total work experience is desired – preferably in a customer service environment, strongly preferred in a customer care/call center environment
Previous computer experience is necessary to be successful in this position
Hours of operation, Monday through Friday 8:00a.m. – 5:00p.m, with staggered shifts throughout the day to provide full coverage
Average 32-36 hours / week
Health benefit options are available after 1 month of employment with Kohler Co

Customer Care Representative Resume Examples & Samples

Manage all retention activities within an assigned service agreement customer base
Act as the primary point of contact for the assigned customer base and develop a positive ongoing relationship with customers plus knowledge of each account (e.g. key decision makers, equipment, service contract, history, etc.)
Ability to build and maintain positive and effective customer relationships in a challenging, competitive environment
Demonstrated ability to communicate professionally, openly and honestly
Provide solutions that meet the needs of the customer
Highly motivated and success driven
Strong computer and related software application skills

Customer Care Representative Resume Examples & Samples

Fluent in Czech, Slovak and English languages, written and oral
Hungarian language skills beneficial
Competent Microsoft Office user, Excel knowledge
Experience in a customer contact and/or order administration role
High level of accuracy, high standards for excellence
Good organizational skills, excellent time management, ability to plan and manage various tasks
Motivated, career-focused personality with positive, can-do attitude
Must be able to work effectively both on an individual level and within a team environment
Commercial or business education
Experience with ERP systems
Customer Care experience

Customer Care Representative Resume Examples & Samples

Acts as the first point of contact for fielding customer inquiries and resolving customer issues via telephone, e-mail, and fax
Order and quote entry
Electronic order review and reconciliation
Management of customer backorders and lead time inquiries, including working with Planning and Operations
Resolution of price discrepancies identified at the time or order
Review return requests relative to guidelines and provide authorization for items that qualify
Issue credits and debits related to order issues and customer returns
Troubleshoot mat and thermostat issues with customers and contractors
Provide product knowledge and technical expertise to customers – both internal and external
Knowledge of ERP/order management systems (e.g. SAP) an asset
Knowledge of electronic ordering systems (web and EDI) a plus
Strong communication/interpersonal skills essential
Excellent telephone and email communication skills
Advanced computer literacy skills
Ability to multi-task and juggle shifting priorities to satisfy customer requests
Have a strong ‘can do’ attitude; solutions and results oriented
Have a history of exceeding expectations
Ability and willingness to work cross-functionally as part of fulfilling customer service excellence
Exceptional problem solving skills
Ability to work in a fast-paced, often stressful environment
Ideally 3-5 years experience in a Customer Service setting required
Proficiency with Microsoft Office Suite required

Customer Care Representative Resume Examples & Samples

Customer Care Representative (CCR) agent who is able to perform all customer service needs
CCR will be the primary point of contact for residential/business customers who contact the Customer Care Center by phone through the Customer Care line of business
The individuals employed in this position must be excellent problem solvers and must have exhibited a superior level of issue resolution capability through internal systems and process knowledge, and delivery of results
Individuals employed in this role should possess strong sales skills and must have the ability to effectively multi-task
CCR Agents are trained in and handle customer service and retention calls for one or more retail brands acquiring/retaining customers through multiple sales
2+ years of experience working directly with customers
1-2 years in a call center environment preferred, but not required
Demonstrated ability to deliver a positive customer interaction, selling products and up-selling/cross-selling products
Meet/exceed all monthly key performance metrics
Deliver accurate product information and serve as a knowledgeable resource for our customers
Demonstrated ability to handle multiple tasks at one time

Customer Care Representative Resume Examples & Samples

Troubleshoot and assist SMB and Major customers base with various issues, such as, but not limited to, login credentials, application or menu navigation and administration, hardware/unit installation, software setup, and minor software bugs
Efficiently receive, evaluate, process and appropriately document customers’ cases using a CRM system (experience with Salesforce.com and NetSuite a plus)
Maintain ownership of assigned cases and follow up as necessary with customers throughout case resolution to completion
Perform miscellaneous job-related duties as assigned
Driven and ability to maintain knowledge of our software applications, hardware, and available resources to problem solve independently in a changing, ambiguous environment
Strong multi-tasking and time management skills
Proficient with Microsoft Office suite (Outlook, Word, Excel)
Knowledge of GPS technology/hardware, software management, dispatching, Google Maps or cellular services a plus

Customer Care Representative Resume Examples & Samples

Answers incoming customer calls and uses system to enter order details. Collects information needed from customer and ensures full understanding of customer’s requirements
Coordinates order details with customers, including suggesting changes in shipment dates or product selection and/or quantities, when required, due to availability restrictions. Interacts with other Shared Services departments and/or plant locations to ensure shipments are handled as requested
Handles a variety of customers’ concerns and asks appropriate questions to fully understand issues. Identifies problems and either resolves or escalates for resolution. Uses other systems to log in and track customer complaints. Ensures responses to customer are completed in a satisfactory manner
May assist less-experienced representatives with training of system and procedures
Participates in Center projects as directed
Adheres to policies, procedures including safety, internal control, Sarbanes-Oxley regulations and ISO 9000 standards
May participate in customer visits
Supports efforts to implement and maintain the Responsible Care® Management System in line with the requirements of the RC14001® technical specification, as applicable to the site/region

Customer Care Representative Resume Examples & Samples

Delivering exceptional customer care by responding to questions concerning distributor questions in a timely manner
Provide excellent and prompt service to incoming customer inquiries, by actively listening to distributor's requests
Grow and nurture customer relationships on each and every interaction that result in measurable value
Must be able to prioritize multiple tasks and be responsible to follow-up accordingly
Serve as liaison with other areas of the Rockwell Automation's organization to provide a seamless service experience
Problem solving that includes routine to complex issues that may require extensive research, additional tools and customer follow-up
Proactive emphasis on completing end to end service experience
Minimum of 2 years of client contact experience in the customer service field
High School Diploma or Equivalent required
Excellent communication and written skills
Highly effective negotiation skills, including the ability to deal with situations with a high level of patience, tact and diplomacy
Exceptional interpersonal and relationship building skills
Bachelor's Degree preferred, plus 2 years post graduate work experience
Negotiation skills in the successful resolution of customer issues
Experience with multi-tasking
Willingness to continuously learn and embrace change
Ability to work effectively and cooperatively in teams and across functional groups

Customer Care Representative Resume Examples & Samples

Process requests for claims (rebates) or credit utilizing all business tools/systems available
Review messages, emails or voicemail relating to discrepancies and/or questions. Contact the appropriate Rockwell Automation personnel as required for assistance in resolution
Manage workload, establish priorities and review processes for improvements and initiate corrective action as necessary or required
Adhere to and enforce as necessary, SPA Claims Policy and Delegation of Authority limits as they apply to credit requests and/or rebates
Execute sound judgment in resolving customer issues according to company policy in a timely manner
Bilingual in Spanish to support Latin American distributor’s claim process
Minimum of two years commercial business experience
Computer skills including one year of electronic business system experience, MS Excel experience preferred
Familiarity with basic accounting methodology
Proven negotiation skills in the successful resolution of customer issues

Customer Care Representative Resume Examples & Samples

Proactive emphasis on completing end to end service experience Key Critical Competencies
Professional/Technical Excellence
Use of Technology
Collaboration & Teamwork
Customer & Partner Focus
Courage Amidst Change
Information Sharing

Customer Care Representative Resume Examples & Samples

Passionate about helping people resolve problems
Interest in solving healthcare challenges for consumers
A High School Diploma/GED
With up to 1 year of previous experience in a customer service environment OR college degree
Experience in successful research and resolution of high level/sensitive customer service issues
Ability to work independently, take ownership, and pay attention to detail
Must be comfortable navigating a computer, including internet, loading pages, etc
The hours of operation are 7:00-8:00PM; must be available to work any 8 hour shift within this time frame

Customer Care Representative Resume Examples & Samples

Responds to customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims
Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database
Researches and analyzes data to address operational challenges and customer service issues
Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature
Uses computerized systems for tracking, information gathering and troubleshooting
Health Insurance Experience is preferred
Experience working with Behavioral Heath, Employee Assistance Program (EAP), Medical, Dental, and Vision is preferred
Call center experience is preferred
Strong attention to detail is required
Ability to multitask and utilize multiple systems is required
Proficiency with Microsoft products is required
Strong customer service skills are required

Customer Care Representative Resume Examples & Samples

Previous Health Care experience preferred
Previous Call Center experience preferred
Medical terminology knowledge preferred

Customer Care Representative Resume Examples & Samples

Works with all legal and obits advertisers, which includes handling phone calls, emails and walk-ins. Must be able to quote prices for these advertisers, as well as collect payments, and make any suggestions to improve their ads
Provides customer service by following up to ensure ads are completed by deadline, in both print and digital. Legal (print). Obits (print/digital). Completes affidavits as needed by deadline
Works with sales managers and VP in compiling weekly or daily sales reports and serves as a back-up for the CRM champion for all reports. Assist in tracking sales results and update whiteboards as needed, as well as any other tracking methods
Oversees all advertising on-boarding tasks for new employees, such as desk set up, supplies, business cards, as well as work with managers on employees and advertisers birthdays and anniversaries
Coordinates all aspects of sales meetings for the advertising department, which includes reserving the room, working with support staff to make sure the room is set up correctly, as well as any technical requirements, making copies of information and ordering refreshments
Coordinates all of the tickets for community and advertiser events for the company. This includes being the contact person with the event contact, as well as the tracking of all tickets on a spreadsheet and handling the distribution of the tickets to the appropriate parties
Handle any administrative tasks for VP and sales managers as needed

Customer Care Representative Resume Examples & Samples

Meets metric standards such as: monthly sales goals, conversion rates, available phone time, in bound talk time and number of abandons and logouts. Meets standards established for any new system enhancements used on the job, such as chat or skype functions
Support the clerical functions needed for processing an accurate order or customer request into our business system. Must complete data entry with minimal to no errors
May make outbound calls to support revenue generating marketing initiatives or to acquire sales
Problem solves independently, yet asks for help and direction when faced with unusual or complex situations
Maintains a professional, positive, and pro-active approach and consistently projects the demeanor of a team member who contributes to solutions. Maintains efficiency and courtesy throughout the work day
Meets customer service script parameters: uses approved greeting and closure, completes the call to the customer’s satisfaction and uses warranty guidelines appropriately. Assists the customer in understanding our policies and products. Always puts the customer first
Complete special projects and other business tasks as assigned by supervisor
Resolve level 1 and level 2 technical issues over the phone
3+ years in a customer service role preferred
2 years of inside or outside sales managing a prospect database is a plus
Associates degree is a plus
Experience with Oracle or another CRM preferred
Proficient in order processing, customer service and telephone skills
Ability to process orders with minimal to no errors
Demonstrates conflict resolution and problem solving skills
Possess a working knowledge of Microsoft Word and Excel. Types 30+ wpm
Excellent written and oral communication skills. Uses proper grammar and spelling
Ability to deliver on monthly sales targets
Able to sit and talk on a cordless headset for extended periods

Customer Care Representative Resume Examples & Samples

Service incoming customer calls, emails and faxes by responding to general inquires and requests for information related to ICS program and Customer inquiries
Maintain performance standards by utilizing defined Service Level Agreements
Analyze and investigate Customer issues by taking the appropriate action in a professional and timely manner
Ensure that every Customer interaction is in alignment with the AmerisourceBergen corporate values
Deal with adhoc changes and difficult queries in a patient and professional manner
Maintain strong product knowledge for clients assigned within the POD
Demonstrate an ongoing effort to achieve and exceed performance expectations by meeting daily, weekly and monthly targets
Work closely with Client Service Team Lead/Supervisor to consistently deliver Service Level Agreements
Make suggestions and recommendations in an effort to continually improve customer service operations
Performs related duties as assigned
Must be flexible to work any schedule between 7am to 7pm

Customer Care Representative Resume Examples & Samples

Take incoming calls as soon as possible after completing the previous call
Respond on the telephone and in writing to routine account services inquiries
Handle inbound calls, using professional and proactive customer service and call control techniques
Answer customer questions and concerns regarding products, rates, specials offered, billing, and payment
Research routine account problems and issue credits or debits when applicable
Increase collection efficiency by ensuring customer understanding of the billing and collection process
Take overflow Sales calls and using proactive sales techniques, identify customer needs and sell appropriate equipment, new services and service upgrades
Access customer databases and other reference materials to locate customer records and resolve customer issues
Update customer records and document call, action taken and any follow-up required
Maintain a high level of quality and productivity, as evidenced by monthly quality ratings, attendance, sales close rates and idle time when scheduled to respond to calls
Regular attendance during scheduled shifts
Ability to effectively communicate by telephone
Ability to read, write and communicate orally
Skill in using a Windows-based PC and sending/receiving email
Good command of the English language along with good communication skills
Ability to take ownership and initiative to address customer needs
Knowledge of basic mathematics
Call center, customer service and sales experience preferred

Customer Care Representative Resume Examples & Samples

Deliver the highest degree of courtesy and professionalism regarding customer inquiries pertaining to Company’s available products and services
Answer incoming calls promptly after completing the previous call to answer questions and concerns regarding products, rates, special offers, billing and payment options
Determine customer needs in order to sell or upgrade services by promoting and executing current marketing campaign information
Stay current with multiple software systems, information, changes and updates within Suddenlink
Assist with customer inquiries on their Suddenlink accounts using our billing system
Explains bills and company policies and procedures concerning prices, billing and services
Positive attitude, motivated, competitive and high energy individuals

Customer Care Representative Resume Examples & Samples

Commit to offering an outstanding customer service experience by connecting and building rapport with a wide variety of customers
Actively listen to customers, ask the right questions, and offer solutions which cater to customer needs
Communicate with energy, and personal confidence while presenting a polite, thoughtful, and friendly attitude
Drive the sale of the Shopping Channel products and services by consistently meeting/exceeding individual sales targets
Be at ease working in a structured and goal-oriented environment (sales, call duration, quality, attendance and punctuality)
Complete accurate transactions in an effective and precise manner with attention to detail
Take ownership to resolve issues from the beginning to end and efficiently resolve issues during the first contact
Incorporate feedback on a regular basis, to improve your personal and professional development
Troubleshoot and gather information from Customers to identify root causes of Customer problem and/or dissatisfaction and determine appropriate course of action to ensure the result is a win-win
Follow internal company guidelines in regards to call handling
Performs other duties and special projects as required
A genuine interest in helping customers resolve issues
Ability to remain calm and polite when working under pressure
1+ year of customer service experience. Preference will be given to candidates with call centre and retail experience
Proven sales/upsell ability in a retail environment
Typing speed of at least 35 wpm
Strong computer skills including MS Word, Excel and Outlook
Minimum grade 12 education or equivalent
Ability to perform simple calculations while supporting customers
Familiarity with social media
Strong listening skills, professional telephone manner and ability to deal tactfully and effectively with Customers in a fast paced Customer focused call centre

Customer Care Representative Resume Examples & Samples

Positively responds to customer requests on AHA/ASA programs and promotes our mission by engaging and cultivating all customers through healthy-living email messages
Provides information to develop and change the customers’ mindset and behaviors regarding cardiovascular disease and stroke. Specialists use their knowledge to build relationships, thereby increasing customer satisfaction and loyalty
Maintains on-going customer relationships and uses multiple software programs for tracking contact information
Responds to customer inquiries by referring them to published materials, secondary sources, or more senior staff as well as processes online donations (general, tributes, and/or memorials) for customers
Makes routine outbound calls to thank donors, welcome volunteers, assist with events such as Heart Walk or advocacy issues or to follow up on previous calls
At least six months customer interaction experience demonstrating strong customer satisfaction focus; a passion to help others in a similar environment as well as proven experience thriving in a high call volume work environment
The ability to multitask by simultaneously navigating several software programs and the Internet is required
Must exhibit exceptional communication skills, both verbal and written, including typing accuracy
Must be able to work a flexible schedule including weekends and holidays as needed
Bilingual (Spanish) is highly desired
Knowledgeable about stroke prevention or post stroke care as a survivor or caregiver
Familiarity with medical terminology and pronunciation
Knowledge of the American Heart Association and the American Stroke Association

Customer Care Representative Resume Examples & Samples

Male/female ,Thai Nationality
Diploma/Degree in any related fields
At least 2 years of working experience in call center , preferable in Services industry
Mature with patience to serve customers over the phone
Effective communication skills and dealing with people at all levels
Computer literacy in MS office/social network platform
Good in listening and Speaking Thai
Good in listening and Speaking English

Customer Care Representative Resume Examples & Samples

Training will be Monday through Friday - 9AM - 6PM (for 6 weeks)**
Meet and exceed revenue goals by identifying and educating potential customers on Suddenlink products and services
Explains bills and Suddenlink policies and procedures concerning prices, billing and services on all products
Establishes customer accounts and documents the call to ensure quality customer service and follow up
Sales, sales, sales!

Customer Care Representative Resume Examples & Samples

Minimum of 1-2 years’ technical support experience, supporting and troubleshooting software or web based product remotely
Strong understanding of database systems and software applications
Proven ability to lead colleagues and cross-functional technical teams
Advanced technical expertise and work ethic
Basic understanding of internet networking connectivity technologies
Acquire and maintain current knowledge of relevant product offerings and support policies to troubleshoot, analyze, and resolve causes of software problems
Gather necessary data for issue replication, problem determination and/or escalation
Driven and ability to maintain knowledge of our software applications and available resources to problem solve independently in a changing, fast paced environment
Receive cases escalated by Level I
Identify when an issue needs to be raised to Application Support Team for more in-depth database assessment
Identify FAQ items and add to existing Knowledge Base
Work closely with leadership to improve product knowledge, troubleshooting skills for the WORK customer care team
Efficiently receive, evaluate, process and appropriately document customers’ cases using a CRM system (experience with Salesforce.com is a plus)
Strong verbal, written and interpersonal communication skills
Proven ability to clearly and effectively interact and communicate with customers in a friendly and personable manner via multiple channels (chat, phone, email)
Provide creative solutions to customer problems to ensure customer productivity
Ability to exercise judgment using procedures and practices to determine the appropriate course of action
Attend training sessions and lead training workshops. Participate in cross/team projects that enhance the quality or efficiency of the Customer Support group
Assist in the creation of internal resources to research both technical and software based issues to determine a diagnosis and navigate solutions to resolve the customer issue in a timely matter
Passionate about customers and helping them reach their goals
Desire and ability to provide an outstanding customer experience and go the extra mile in everything you do

Customer Care Representative Resume Examples & Samples

Complete new hire training as well as ongoing training on Celgene REMS programs and supporting systems (database, telephony, reference manual, etc.), departmental and corporate standard operating procedures and work practices/instructions, call handling and interaction skills, advanced communication skills, and inspection readiness
Handle transactions with customers primarily via outbound calls, faxes, and emails concerning Celgene REMS programs and triage customers to Medical Information(for medical related inquiries including some reports of adverse events), to Patient Support (for inquiries about patient financial assistance), to Order Management (for product orders or return goods), and to other customer support groups within Celgene (for non-REMS products) as appropriate
Develop as a REMS subject matter expert and educate internal and external customers on Celgene REMS programs by effectively describing the purpose of REMS, REMS policies and procedures, and processes used to support the REMS guidelines
Execute REMS processes as defined in policies and procedures in support of enrollments, as well as, respond to general requests for information about REMS and any complaints or concerns about REMS or the service provided by Customer Care
Executes processes associated with monitoring and reconciling incoming enrollment forms. Monitors incoming workload (enrollment forms via fax) and routes to representatives for processing. Keeps track of the status of each form and maintains documentation to the support reconciliation process between completed workload and received workload
Execute quality assurance processes as defined in policies and procedures for patient and prescriber enrollment forms both processed by Customer Care Representatives and submitted through the web portal
Arrive to work on time, adhere to schedule, and be flexible to support other schedules as needed
Design SMART goals and complete on time as designated and agreed upon by management
Demonstrated performance of key competencies ranges between Novice and Expert
Demonstrate SIS and ACS skills routinely during customer interactions
LI-JK1

Customer Care Representative Resume Examples & Samples

Bachelor’s Degree from a four-year college, university, or equivalent professional experience
Ability to type swiftly and with marginal errors
Ability to work independently and in a dynamic environment

Customer Care Representative Resume Examples & Samples

Requires HS diploma or equivalent; 3-6 months experience in an automated customer service environment; demonstrated ability to listen effectively, use probing skills to obtain relevant information and establish rapport quickly with customers and co-workers; or any combination of education and experience, which would provide an equivalent background
1 year of call center experience preferred
2 years of customer service experience required
Must be able to type 35-40 words per minute
Basic knowledge of Microsoft Programs required
Basic knowledge of internet use required
Must be able to work 10:30am-7:00pm

Customer Care Representative Resume Examples & Samples

Receives customer orders by fax, e-mail, EDI, mail or phone. Performs the clerical processing operations needed for completion of order or customer request
Typical duties include setting up new accounts, completing standard order forms, entry into CRT system, price quotations, verifying credit release of order, and forwarding order or correction for shipping
Duties include processing of customer order or request, record search, investigation of problems/complaints, policy interpretation and adjustments or correction. Heavy phone usage
Required to develop clear communication skills, with emphasis on telephone skills, speak clearly, probe for information, have good concentration and obtain feedback for verification of information
Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Required to develop ability to prioritize, keeping logs as needed, develop attention to details, consistently follow-up and take ownership of all orders
Must be proficient in both order processing and customer service skills
Must be proficient in conflict resolution skills
Typically follows specific instructions with detailed technical knowledge of product application increasing with time in grade
2 years or more of customer service related experience
Ability to read and comprehend simple instructions, short correspondence, and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Required: knowledge of Microsoft Office Suite
Required: knowledge in an order management data base

Customer Care Representative Resume Examples & Samples

Demonstrate strong customer service skills with a positive and cooperative tone with both customers and co-workers
Once you have mastered these skills, you'll undergo additional training to be able to determine the different types of issues contained in dispute and forward those requiring handling in different departments to appropriate personnel
Assist consumers with questions about memberships and other product offerings
1+ years’ experience in Customer Service
Must have High School Diploma or GED
Must be available for training for the first 7 weeks 8 am – 5 pm Monday through Friday
After training you must be available to work a shift between 7:45 am and 7:15 pm Monday through Friday
Sales aptitude highly deseired
Must be able to successfully pass our Employee Background Screen which will include credit, a criminal background check, previous employment and education verification as well as a drug screen

Customer Care Representative Resume Examples & Samples

This position is PART TIME ONLY**
Provides quality customer service surrounding the Company values
Greets and serves customers with the highest degree of courtesy and professionalism
Assists customers in troubleshooting and resolving issues with company products
Assists customers in resolving data-related issues with complex provisioning, home networking, e-mail and static IP issues and other high-speed data inquiries
Determines customer needs in order to sell or upgrade Suddenlink services
Identify other products and services for new or existing customers by maximizing sales opportunities
Promotes and executes current marketing campaign information
Ensures customers understand operating requirements of all products
Establish customer accounts using the applicable billing system
Explains bills and Company policies and procedures concerning prices, billing and service
Insures revenue goals are met and exceeded by identifying the added values and benefits of products and services
Accesses customer databases or other electronic files and/or paper reference material to locate customer records and research account history
Accurately and effectively enters pertinent information to customer account including credits, payment and billing information
May contact customers regarding Company services
Completes required learning for CCR I
Must self-promote to a CCR II within 9 months of hire
Ability to prioritize and organize effectively
Proficiency with company billing system
Proficiency with system-related tools
Proficiency with Windows-based computer
Proficiency with MAC-based computer preferred
Post-high school education a plus

Customer Care Representative Resume Examples & Samples

Participate in sales of products and services. Actively promote the company and the value of its products and services
Interact with customers, issue orders, and analyze accounts to resolve billing inquiries, negotiate payment options/deposits and provide customers with assistance in obtaining various company products and services
Interface with a wide variety of people both internally and externally in a diplomatic manner
Effectively utilize resources, i.e. computer systems, software programs and phone equipment
Consistently apply knowledge required to perform technical and procedural aspects of the position
Bilingual, Spanish/English speaking ability, required for the bilingual position
Convert Move Out requests to a Transfer of Service order when a customer is moving to a Reliant service area by promoting Reliant products and services offered in each Transmission/Distribution service provided (TDSP) across Texas
Diffuse customer escalations (customer save skills)
Conduct outbound calls as required
Demonstrated ability of good customer service skills; up-selling/cross-selling products; maintaining a calm, patient tone in face of customer objections; and questions
Basic sales skills including the ability to quickly determine a customers need; select the appropriate product to meet those needs; explain how the benefits meet the customer’s need; handle questions and objections; and the ability to close the sale
Excellent problem solving skills and ability to use good judgment to make decisions
Proficient in verbal and written communication skills including excellent listening skills
PC Skills – Basic PC skills required. Must be able to type and talk simultaneously. Basic understanding of Microsoft Office software required

Customer Care Representative Resume Examples & Samples

2+ years of sales and/or customer service experience with a similar product, service or industry
Excellent communication skills and ability to quickly qualify opportunities
Independent, creative thinker

Customer Care Representative Resume Examples & Samples

1820 S SW LOOP 323, Tyler, TX
Have first call resolution as the first level of contact for customer service inquiries and technology problems for Suddenlink services
Assists customers in resolving data related issues with complex provisioning, home networking, e-mail and static IP issues and other inquiries
Provides quality customer services and ensures customers understand operating requirements of all products
Interpret, diagnose and troubleshoot technical issues involving Suddenlink products and services
Quickly develop trust and rapport with customers to provide support and deescalate frustrations
Identify other products and services for existing customers by maximizing their education on our products and ensures revenue goals are met

Customer Care Representative Resume Examples & Samples

Carries out basic daily transactional tasks including but not limited to: Data entry, system navigation, data processing, file maintenance, data verification and review. Communicates effectively with internal and external customers to receive and provide information and assistance
Participates in team decisions regarding work processes, procedures and rules. Delivers professional customer service and team oriented behaviors. Completes and takes ownership of assignments, issues and problems and assure completion either personally or with other team members
Initiates customer contact as needed to answer questions related to assigned work
Maintain a consistent, high quality customer-focused orientation. Communicate effectively with customers and teammates. Respond to individuals in a timely manner. Provide clear, accurate information; explain procedures or materials or provide supplemental information; anticipate problems or questions
Must have finished 2nd year college/ Bachelor's degree
Demonstrates clear and effective verbal and written communication skills
Computer proficient - MS Office Applications / Internet savvy
Possesses organizational skills
Must be willing to work on rotating shifts, holidays and weekends

Customer Care Representative Resume Examples & Samples

Provide an industry-leading loyalty program and service recovery solution for all contacts (e.g. phone, email, etc.)
Champion BrandHearted behaviors by demonstrating brand knowledge, brand passion and brand pride
Consistently strive to meet or exceed defined performance expectations as set by management
Inspire loyalty and build rapport with our guests, business partners, hotels and corporate employees, through personalized and efficient service driven by the customer needs
Use creativity to proactively find solutions to drive results; take accountability and listen to ideas and feedback of others
Manage time effectively (including adherence to assigned schedule, attendance, etc.)
Provide a seamless customer experience through effective use of systems information and tools
Demonstrate a self-motivated, positive, "I-want-to" attitude with a willingness to take on new challenges. Responsive to coaching and feedback
Actively participate in company initiatives, training and events
Take ownership of personal development while aligning with team priorities and company goals
Adapt well to changes in situation and task while sensitively responding and supporting others
Understand and consider the impact of own actions on self and others (colleagues, guests, and hotels, etc.)
Seek opportunities to improve individual and team performance. Help team and colleagues stay motivated and deliver on goals
Must be able to determine appropriate use of outbound calling, internet usage and other company tools to deliver on job duties appropriately
Support and demonstrate IHG’s company values and ways of working
Willingly deliver on additional tasks as assigned

Customer Care Representative Resume Examples & Samples

Receive INBOUND calls from Experian Consumer Services members and provide customers with friendly, professional and knowledgeable customer support
Must be available for training for the first 4 weeks 10 am – 7 pm Monday through Friday
After training you must be available to work a shift between 10 am and 10 pm Monday through Sunday

Customer Care Representative Resume Examples & Samples

Respond to customer requests regarding EarthLink’s products and services, process/procedures, billing, and repair requests
Educate customers on benefits of EarthLink’s products and services and effectively cross/up sell services
Must be able to effectively build and maintain both internal and external customer relationships. The Care Representative will foster a positive relationship within the organization and demonstrate the Earthlink Values and Brand at all times
Care Representative must demonstrate the ability to successfully identify revenue and retention opportunities with a solutions selling approach. Representatives must be able to effectively use selling skills to achieve a minimum expectation for upsell conversions rates based on the current product/service offerings available in Care
2+ successful years in a call center environment
A true passion for customer service – feeling satisfaction that you were able to help someone, especially with difficult situations
Outstanding time management and work prioritization skills. You should be someone who enjoys toggling through multiple screens, having a full “to-do” list, enjoy constant contact and talking to many different people each day
Intermediate –level competence using a Windows-based environment
Ability to educate customers on the telecom solutions that EarthLink offers
Be exceptional at diffusing tough situations by using various communication methods/strategies depending on the audience
Demonstrated insight and judgment in knowing when and how to seek help
Comfortable working in a structured environment
Self-confident with a can-do attitude and keen interest in taking on and surpassing challenges

Customer Care Representative Resume Examples & Samples

1+ years of sales and/or customer service experience with a similar product, service or industry
CRM knowledge – SFDC preferable
Social media as a customer connection tool
Comfortable with dialing dozens of calls per day

Customer Care Representative Resume Examples & Samples

Troubleshoot and find resolution for product issues and questions relating to pharmacy processes and best practices
Thorough knowledge of pharmacy dispensary process
Provide 1st level system support for all ProPharm systems used within customer pharmacies
Identify the level of product knowledge of the customer and adjust technical communications to solve customer's problem
Follow up with customers, IT teams, managers and vendors regarding outstanding incidents and defects to provide resolution and updates
Escalate complex problems as necessary
Remotely connect to stores to perform maintenance and problem diagnosis/resolution
Provide solutions to problems and advice, regarding best practices
Providing input on what is important for pharmacies with regard to software needs
Maintain up to date knowledge of pharmacy and retail industry
Perform other duties as assigned to support McKesson Pharmacy Technology Solutions (PTS)
Adhere to shift schedules and maintain acceptable attendance. Provide shift or off-hours pager support, when necessary
Search and retrieve data from various databases

Customer Care Representative Resume Examples & Samples

Determines requirements by working with customers (internal users, distributors and final customers)
Answers inquiries by clarifying desired information; researching, locating, and providing information
Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions
Fulfills requests by clarifying desired information; completing transactions
Maintains call center database by entering information (Service tickets and complaint tickets)
Order management, Call management, Backlog/backorder tracking, returns management, quoting, repairs
Keeps track of complaints and strive to deliver a satisfactory response in a timely manner
Multifunctional work with Sales & Logistics (primarily)
Bachelor's degree in Engineering / Commercial / Administrative fields: e.g. Business management
English language (verbal and written) preferred
MS Office (70% Excel, Power point, Word, Outlook)
SAP experience (preferred)
2 years of experience in Customer Service
Prior experience in a Global Company (within Customer service) is a plus,
1 year of call center related activities

Customer Care Representative Resume Examples & Samples

Process requests for material return or credit utilizing all business tools/systems available
Review messages, emails or audit relating to order discrepancies as required. Contact the appropriate Rockwell Automation personnel as required for assistance in resolution
Adhere to and enforce as necessary, Return Policy DM-128 and Delegation of Authority limits as they apply to credit requests, rebates or return of product
Computer skills including one year of electronic business system experience

Customer Care Representative Resume Examples & Samples

Provide excellent customer support to our business clients by making sure all requests are properly and timely addressed
Process incoming customer inquiries (e-mail, phone, fax)
Manage the customer orders from receipt to delivery (movement of the materials shipment), including negotiating revised shipping dates when necessary
Keep the customer informed, and work to find solutions when unplanned downtime occurs, insufficient material is available or when it is necessary to reschedule orders and/or change production to satisfy customer needs
Properly document customer orders in our ERP System

Customer Care Representative Resume Examples & Samples

Ability to work a shift between 8 am and 8 pm is required
Required to sit for approximately 7 hours per day with a headset on answering phones
Hourly rate is $12 per hour for this position
No absences or lateness accepted during the 8 week training period
Updates regarding the position will be communicated via email

Customer Care Representative Resume Examples & Samples

Answer incoming calls and process customer requests. Update the customer database with findings and necessary information
Investigate customer problems/complaints and resolve in a timely manner
Handle basic questions about products, which requires an understanding of all major product lines and key components
Provide basic technical support to help customers adjust their loupes over the phone
Support the clerical functions needed for submitting an accurate order or customer request
Enter all customers into our business system in a timely manner (typically the day the order is received)
Translate order into US metrics and send the email order to Wisconsin
Support outside sales representatives with customer service related matters (e.g., status check of an order)
Disassemble bulk shipments from Wisconsin and ship to individual customers. Semi-manual
Manage stock for accessories
Perform administration of returns, repairs and reworks
Communicate with Wisconsin and California on orders with accounts receivable questions
Minor marketing support such as press checks
Help take measurements at the annual tradeshows (currently there are 3)
2-3 years in a customer service or inside sales role preferred
A-level certification or equivalent education
Able to lift boxes up to 20 pounds

Customer Care Representative Resume Examples & Samples

Demonstrated integrity and commitment to customer satisfaction and a passion for excellence while servicing customers
Basic knowledge of the healthcare organization, products and/or services
Superb organizational skills, attention to detail and time management skills
Works well under pressure and able to operate in a multi-tasking environment
Strong communication/listening skills with a positive "can-do" attitude
Bachelor’s degree or Higher preferred
Degree in Engineering preferred
Experience in Healthcare environment preferred
Service Level Agreement
Utilization of Remote Support Engineers
Adherence to work schedule
Team Customer Satisfaction
Individual Quality Monitoring
Training Compliance
Adherence to internal processes
A Customer Care Representative must be available to work a variety of schedules which include days, mid-days, weekends and holidays

Customer Care Representative Resume Examples & Samples

Processing of orders; by providing pricing, availability and alternatives for our products via phone, fax and online in a timely manner
Quotations are researched, prepared and presented professionally and efficiently
Resolve customer concerns quickly, engage with our wider team and take responsibility for resulting actions
Manage returns by investigating to determine the cause, prepare paperwork and gain the relevant authorization
Utilize supplier catalogues, online databases and other appropriate resources to cross reference products to meet customer order or quotation expectations
Meet and exceed set productivity and quality standards, including our monitored average speed of answer, first call resolution and order entry
Engage with our Product Management team and take every opportunity to learn about our products

Customer Care Representative Resume Examples & Samples

Deliver & maintain a high level of service to customers
Process telephone, mail, email and fax orders
Provide pricing, availability, cross-reference, researching & sourcing of products for customers
Up-sell best buy/ first choice/and other products as requested
Proactive outbound calls according to Company marketing campaigns, quotes follow-up &/or as allocated
Forward potential product leads to sales representatives
Prepare Returns Authorizations and credits for processing and ensure that they are within Company guidelines
Communicate effectively with customers and employees
Comply with the company’s quality systems ISO 9000 and operating procedures
Maintain a professional and positive attitude whilst being committed to the company values of integrity, intensity, innovation, involvement
Customer service skills and experience – essential
Tertiary qualifications in Science or related degree - science or biological science topics - preferred/highly desirable
Laboratory or Healthcare experience – desirable
High level of interpersonal and communication skills
Professional telephone manner
Exceptional organizational skills and the ability to prioritize tasks effectively
Be able to work effectively (and in good humor) in a high paced environment ensuring all tasks are performed to completion and on time
A team player who interacts well with all internal customers
Ability to apply numeric and literacy skills to tasks
Intermediate level competence in computer skills; specifically the Microsoft Office suite applications – Excel, Word and Outlook

Customer Care Representative Resume Examples & Samples

Order fulfillment – processes sales quotations, sales orders, returns, replacements, debits and credits accurately and timely
Reviews all open sales orders and backlog; follows up with planners and/or relevant supply site contacts to ensure on-time shipments. Escalates issues appropriately to ensure prompt resolution. Informs customers of product delinquency and proposed recovery dates
Sets up new customer accounts and maintains good record of documentation for audit purposes
Data collection for continuous improvement projects
Any other administrative tasks as deemed appropriate by the Team Leader
A Diploma in Life Science, Business or Supply Chain/Logistics disciplines
0-2 years of Customer Care and/or Order Fulfillment experience. Fresh graduates are welcome to apply
Speaks fluently and writes well in English & Mandarin/Chinese

Customer Care Representative Resume Examples & Samples

Take and process orders
Direct technical inquiries to Technical Support when applicable
Receive telephone order inquiries and resolve where possible
Investigate customer complaints on orders, shipment of orders and delivery times
Respond positively to and expeditiously process all incoming telephone inquiries and orders, including advanced and escalated issues
Provide required documentation related to each particular order to meet shipping schedules
Filing of orders and invoices
Processing of E-commerce registrations as well as answering any web related queries
Processing of Credit Card orders
Answer email inquiries from general email address as well as individual emails
Complete reports as required
Provide on-going support to the Sales Team and Field Application Specialists as required
Provide assistance to sales and marketing as defined
Science degree or life science related work background
Must have the ability to identify and solve problems and to multi-task under deadline
Proven success in handling difficult customers with professionalism, dignity and tact required
Preferred proficiency in Oracle E1 (JD Edwards) system interfaces and Siebel (CRM)
Solid computer knowledge and digital capabilities
Must demonstrate excellent proficiency in personal computer applications such as Microsoft Word, Excel and PowerPoint
Excellent interpersonal & communication skills to build strong relationships with customers and internal function; particularly field sales and marketing force

Customer Care Representative Resume Examples & Samples

Respond to incoming customer communication, following through to completion and always demonstrating effective communication throughout the order /pick/pack /ship process. Insures quality customer care is implemented consistently throughout this process
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies a course of action with a goal of first call resolution within established turnaround times
Gathers and disseminates information and pursues a course of action for timely resolution. Investigates by contacting other AP departments, supervisors, sales, suppliers, business and channel partners and/or freight carriers
Utilizes needed systems to locate required information
Analyzes and resolves customer concerns using established procedures. Examines pertinent information to determine validity of customer complaint and to determine responsibility for errors and resolution, throughout the order /pick/pack /ship process
Assist and support Sales teams and Distributors as required, throughout the order /pick/pack /ship process
Investigates overdue and damaged shipments or shortages in shipments already received, and creates preventative processes within the order/pick/pack/ship process
Record and follow up on customer orders, including the tracking of orders, ensuring complete customer satisfaction
Responsible for product knowledge, keeping informed of current merchandise
Keeps informed of current Customer Care operating policies and procedures
Takes initiative to contact and follow up with customers regarding past orders and/or to offer suggestive up-selling and other promotional programs
Maintain accurate, organized customer files, including documentation of important verbal discussions, issues and customer requests, throughout the order /pick/pack /ship process
Manage inventory accurately throughout the entire order /pick/pack /ship process
If required by location, pack and ship customer orders accurately, and with attention to detail
Proficiency in all areas of essential functions outlined above
Minimum 2 years’ experience in a Contact Center- Distribution environment
High School Education or equivalent required; College degree preferred
Proficient with MS Office, MS Outlook, office equipment, mainframe and shipping systems
Strong decision-making and problem solving skills
Ability to work flexible schedule
The individual should be self-motivated, stress and pressure resistant, as well as a quick learner and obtain the ability to develop and maintain constructive working relationships within and outside of the Company
Ability to set priorities and make decisions in a dynamic work environment
Detail-oriented, and highly accurate, with excellent follow-up skills
Must be able to sit for extended periods as required
Must be able to lift up to 40 lbs as needed

Customer Care Representative Resume Examples & Samples

Serve as the single point-of-contact for customer issues from identification through resolution
Keep records of customer interactions and transactions, recording details of inquiries, complaints, comments, as well as actions taken
Identify, assess and resolve issues; refer unresolved customer conflicts to designated departments for further investigation
Consult and maintain relationships with existing customers
Provide updates to customers on status of transport orders
Perform quality assurance audits of orders/loads and determine accuracy according to standards as determined by Ready, clients, and customers
Prioritize daily tasks and complete the tasks in an accurate and effective manner
Order and general data entry
Perform other duties as directed by department manager

Customer Care Representative Resume Examples & Samples

Previous experience as a Customer Care Representative, or relevant position
Excellent time management and organizational skills
Detail oriented and efficient

Customer Care Representative Resume Examples & Samples

Phone and E-mail handling with healthcare proffesionals and patients
Monitoring and absorbing information flows, reports and list
Internal & external customer communication
Collaboration & coordination between various internal departments like Shared service centers, Transport, Service & Repair , Sales force, Pricing and Finance
Dispute and service complaint registration including follow up
Tracking and tracing of deliveries
Maintain traceability up to date by performing the required SAP transactions
Maintain customer master data elements by informing the data administrators in a timely manner
Support exceptional emergency deliveries to health care professionals
Actively contribute to process improvement projects aiming to standardize operational processes, avoid mistakes or increase service levels

Customer Care Representative Resume Examples & Samples

Troubleshoot customer technical alarm issues effectively and completely over the phone and assist customer with questions and issues
Duties also include responding to 3rd party callbacks, assisting customer with inquiries on alarm handling, updating of account information and clarification of alarm handling instructions
Effectively utilize customer service skills, technical abilities and ADT resources to satisfy our customer’s equipment needs
Monitors and dispatches on alarms as instructed based on business needs

Customer Care Representative Resume Examples & Samples

Ability to quickly identify and qualify opportunities
Sales and customer service experience (preferably with a similar product, service or industry.)
Excellent communication skills and demonstrated customer service skills
Computer experience (Microsoft and Oracle programs preferred.)
Must pass a pre-employment background and drug screening

Customer Care Representative Resume Examples & Samples

Must be able to work an 8 hour shift between 7am – 7pm (1 week shift rotations start after training)
Strong computer skills required
Strong communication skills required

Customer Care Representative Resume Examples & Samples

Respond to general customer/dealer inquiries regarding lease and loans information
Identify customers in order to safeguard the private information of our customers
Make customer name and address changes in order to maintain our records up to date, take appropriate action with other dept. when customers change provinces
Assist customers with their financial needs
Make decision as to approve/decline customer request regarding due date changes, extensions or modifications to the current term and conditions of outstanding finance contracts
Assess whether late charges, bank charges and refunds should be paid out or waived
Pre-authorized payment delays and refunds, check request, Void check changes
Direct and assist customers for product complaints with Volkswagen Canada and Audi Canada
Respond to inquiries with regards to lease transfers and administer all documentation
And other related tasks
1-2 years of experience in customer service, in a call center
Strong oral and written communication skills in both French and English
Excellent telephone skills and techniques
Attentive to details as well as its accuracy
Work with minimum supervision
Ability to promote a cooperative environment and to build team cohesiveness
Excellent knowledge of Computers software (including Outlook, Word, Excel, Right fax)
General knowledge of credit, and automobile industry

SBS Customer Care Representative Resume Examples & Samples

Minimum 1 year in customer service, sales or call center environment
Basic accounting knowledge
Ability to multi task
Excellent phone and interpersonal skills
Excellent oral and written communications skills in English and French is required
Work well in a team environment
Consumer finance industry experience is an asset
Possesses flexibility of working hours including evenings, weekends and holidays, when required

Customer Care Representative Resume Examples & Samples

Receive calls from guest requesting to arrange their travel dates on their open-dated vacation package
Verify all package information including name, address, and contact information
Assist guests with inquiries relating to the package they have already purchased and provide information regarding their upcoming vacation
Take Second Voice/Escalation Calls when needed
Provide complete and accurate information to guests on every telephone call. Especially information about tour presentation, accommodations, premiums and promotions
Handle and resolve situations with dissatisfied guests in the manner reflecting Hilton Values-Honesty-Integrity -Leadership-Teamwork- Now
Receive calls from guests responding to direct mail, e-mail, and web advertising to sell dated and open-dated vacation packages
Provide daily end of shift New Booking information on the Daily Booking Sheet
Assist management with special projects relating to customer service
Ensure the privacy and security of confidential information about guests
Maintain an upbeat, positive and motivated demeanor especially when interacting with Hilton guests, coworkers, and managers
Must be able to take Inbound calls for the entire shift with exception of assigned break and lunch times
Must be able to sit and work at a desk and on the phone for extended periods of time
Must be able to work a variable schedule, including evenings and weekends, based on call center needs
Minimum of one year telemarketing experience preferably in a large Call Center environment
Proficient with Microsoft Word, Excel, Outlook, and the Internet, along with basic data entry and word processing skills
Good organizational skills and detail orientated
Strong sense of customer service with enthusiastic, energetic, and professional behavior
Timeshare/hospitality background preferred
Sales experience preferred
Large Call Center environment experience preferred

Customer Care Representative Resume Examples & Samples

Assist in researching and resolving enrollment, billing, pricing, awarding, and correspondence exceptions
Make outbound calls to customers and utility providers to resolve rejected transactions
Process back-office and mid-office transactions in accordance with the department’s production and quality standards
Become fluent with NE Retail in-house databases, systems, and billing platforms (SAP, P2C, NEWS)
Manage correspondence to and from potential customers
Occasionally assist with call volume by explaining products to prospective customers to effectively sell NRG NE Retail services and answer questions
Ensure the best customer experience by working with supervisors and management to ensure all tasks are executed accurately and timely
Ensure the ongoing satisfaction of customers by providing feedback to Customer Care management to help shape future processes and support strategies
Ensure adherence to team procedures
Assist the Retail Operations team with weekly and monthly audits

Customer Care Representative Resume Examples & Samples

Confidently answer questions about products and services the first time customers ask
Act as trusted partner to resolve customer inquiries to completion
Listen and interpret customer information to accurately and promptly resolve issues
Build and maintain professional relationship in order to foster customer retention
Works with internal customers such as warehouse personnel, sales, IT, customer support and operations to ensure start-to-finish customer resolution
Processes all customer requests (from multiple sources such as email, chat, telephonic, etc.) to ensure customers receive the drugs their patients need
Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested
Assists customers by offering alternatives whenever possible, liaise with manufacturers for accurate market information, availability, and drop shipment confirmation
Ability to adapt to fast-paced, complex, and evolving healthcare marketplace

Customer Care Representative Resume Examples & Samples

High school diploma/equivalent
Skilled at managing multiple tasks in a fast-paced environment
Highly adaptable to process and system changes
Must be detail oriented with good judgment and problem solving skills
Accurate typing and data entry skills

Customer Care Representative Resume Examples & Samples

Efficiently gather complete information to access and fulfill customer needs
Proactively educate the customer on preventive measures to avoid raising similar queries in future
Offer a win – win proposition while adhering to Client company policy
At least high school graduate with or without work experience

Comcast Business Customer Care Representative Resume Examples & Samples

Provides prompt resolution to customers via telephone and/or e-mail to
Performs complex diagnostic troubleshooting to resolve voice, video &
Recognizes and diffuses difficult customer situations utilizing all
Ability to articulate relevant information regarding billing cycles,

Customer Care Representative Resume Examples & Samples

Two to four years of experience in a customer service position
Thorough knowledge of products, services, rates, terms, fees, applicable regulations and systems and procedures
Strong telephone and interpersonal skills
Good problem-solving and negotiation skills
Ability to handle difficult customer calls
Proficient computer skills, especially Microsoft Office applications
Effective selling, cross selling, and referral skills
Ability to identify and resolve/escalate problems
Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service

Customer Care Representative Resume Examples & Samples

Troubleshooting issues
Documenting conversations and updating the client profile after assisting
Escalating calls to managers or team leads when appropriate

Customer Care Representative Resume Examples & Samples

Guides CalAtlantic Homeowners through the New Home Presentation, New Home Delivery and Post Closing process
Works closely with Sales, Purchasing, Project Planning and Construction to ensure the timely and comprehensive follow-up to homeowner specifications and concerns
Administers warranty cost controls by having a complete knowledge of all scopes of work
Manages trade accountability, defines warranty standards for buyers and works with Construction on the delivery of completed and “ready for move-in” homes
Responsible for scheduling subcontractors to make corrections and supervising work of subcontractors
Verifies work progress and completion of assigned vendor tasks
Assigns accountability for expenses/back changes as based on detailed inspection of work and compliance with policies and procedures
Outgoing, professional demeanor with the ability to establish and maintain effective relationships
Basic computer skills and Microsoft Office skills preferred
Construction Certificate or enrollment in Certificate program/Customer Service training preferred

Customer Care Representative Resume Examples & Samples

Will answer all inbound calls and be able to either direct or assist customer as needed
Perceives and understands customer needs, concerns and or frustrations
Actively makes referrals for Bank Products and Services to customers
Resolves basic customer issues and handles customer inquiries accurately, efficiently and in a timely manner with appropriate urgency
Meets team goals for basic convenience products determined by the Department Manager
Will be able to recognize potential threats to customer, bank assets or information
Must have proficient verbal and written communication skills
Candidate must learn and retain a working knowledge of products and services and be able to effectively offer basic products and services
Strong multitasking and organizational skills
Strong computer skills including keyboarding speed, and a working knowledge of Microsoft Word and Outlook
The ability to quickly learn and implement technology necessary for job functions

Customer Care Representative Resume Examples & Samples

Handle all E-Commerce Customers’ daily phone calls, emails, and click-to-chats that come through the Company’s various online business websites within a 24 hour time period
Run a series of daily and weekly activity reports by website and specialized products and provide proactive communication among all parties
Ensure that all orders within each website are shipping within the allocated shipping window
Enter orders for online Customers that call in requesting to place their order over the phone
Enter and process all return authorization requests within the approved time period
Product training in order to be able to service customer inquiries from a technical perspective
Resolving routine problems and inquires and referring difficult problems to more experienced staff
Will be involved in cross-selling or sales referrals of product and services
1-2 years relevant experience in a call center environment

Customer Care Representative Resume Examples & Samples

Visualizes customer equipment and provides technical support to diagnose problems
Utilizing order entry computer system accurately enters all order requests received via telephone, FAX, mail, and email. Verifies all entries for accuracy
Processes returns, special account instructions, discounts, and sales promotions according to established procedures
Demonstrates the ability to work under pressure, handling multiple tasks. Flexibility and exceptional customer service skills required
Roll model positive customer contact skills when dealing with customers and sales/service reps
Research and compare DJO product lines with competitor product lines
1+ years relevant experience in a call center environment

Customer Care Representative Resume Examples & Samples

Bi-lingual (Spanish) Preferred
Excellent customer service attitude and skills
Professional phone manner
Must be able to multi-task in a fast-paced environment
Occasional O.T. as needed
HS diploma or GED preferred

100

Customer Care Representative Resume Examples & Samples

Required hours of operation for this position will be from 8am to 5:30pm, you will need to be available to work any 8 hour shift within this time frame
Required to sit for approximately 7 hours per day with a headset on answering phones (1 break and a lunch break)
This position has required 8 week paid training with no absences or lateness accepted

101

Customer Care Representative Resume Examples & Samples

Experience working in an international call center environment, preferably with a luxury brand is preferred
Fluent Spanish, English and Portuguese (spoken, written, reading)
Strong interpersonal, listening and persuasive communication skills
Young attitude and curious
Ability to work without constant supervision
Dependable and attention to detail
Accountability and empowerment
Good team player beyond customer service department
Good knowledge of basic computer operations and Microsoft Office tools
Experience using Salesforce.com would be considered a significant plus
Ability to adapt quickly to changes

102

Customer Care Representative Resume Examples & Samples

Ability to spend all day sitting at a desk using a computer and hand or headset telephone
Flexibility to work varied shifts (earliest as, 7:00am-4:00pm or late as, 11:00am-8:00pm EST)
May be requested to work overtime, to ensure a stable case loadNot ready to apply?

103

Customer Care Representative Resume Examples & Samples

Directly interacts with customer accounts and sales force to perform product inquiries, order entry processing and control
Researches issues and brings resolution to complex situations using sound judgment and excellent follow-through ability within established authority level and guidelines for customer service policy and procedure
Manages release of customer service blocks, truck grouping and promotional deployment
Communicates cross functionally to internal departments regarding risk and opportunity to service level
Performs backorder management/cancellation and creation
Manages and researches all over/short claims and Return Authorization requests, and coordinates with the Distribution Centers and Credit Department
Tracks shipments from the Distribution Center to the Sub- Distributor
Uses strong customer service ability to provide value added services in a timely and accurate manner
Performs inside sales and telemarketing functions as needed to support key launches and promotions
Monitors inventory in multiple Distribution Centers and executes change of shipping assignment to complete orders as needed

104

Customer Care Representative Resume Examples & Samples

Respond courteously, professionally, and efficiently to customer contacts concerning all Celgene REMS program. Handle inquiries and issues to resolution while following the requirements outlined in the processes and procedures and utilizing interaction and call handling skills as defined in training
Educate internal & external customers on REMS Programs by effectively describing the process steps and qualifying requirements
Assist with enrolling new prescribers and patients, completing prescriber and patient surveys, and confirming authorized prescriptions for pharmacies
Resolve registration issues and direct non-qualified prescribers, patients and pharmacies to the appropriate resource for appropriate handling and resolution
Recognize potential adverse events and capture relevant information as defined in Customer Care and Corporate standard operating procedures. When appropriate, direct callers to Drug Safety as outlined in the procedures
Handle reports of product quality as defined in Customer Care and Quality standard operating procedures
Document all contacts in the REMS-H database and update any other documents or databases as required
Complete new hire training and attend all required supplemental training
Basic to intermediate computer skills required
Prior experience in a customer service environment or in a customer interfacing role required

105

Customer Care Representative Resume Examples & Samples

2-3 years of Customer service experience
Knowledge of product/procedures
Customer service skills
Patience/empathetic

106

Customer Care Representative Resume Examples & Samples

Billing and posting payments to accounts
Scheduling of technicians for service calls
Resolving customer conflicts and inquiries
Answering phones
Data entry
Other duties as needed in order to assist the branch management
1+ years customer service experience

107

Customer Care Representative Resume Examples & Samples

Answers incoming calls and written requests for information from members promptly and accurately
Composes routine and non-routine correspondence to answer member inquiries that require a written response
Educates others, providing accurate information, and updates to policies and procedures, improving overall customer satisfaction in the process

108

Customer Care Representative Resume Examples & Samples

Manage day-to-day customer requests, all service related issues by resolving problems to minimize customer escalations
Manage and Service the needs of our customers and resolving inquires within the set timeframe established by the department
Minimum of 1 year experience in a corporate environment
Minimum of 1 year experience with direct customer interaction
Brinks product line specific support or Operations experience
Experience working in a Team Environment
Advanced usage of Excel
Experience using Microsoft Dynamics or similar systems of record
Good interpersonal/communications skills

109

Customer Care Representative Resume Examples & Samples

Champion the Voice of the Customer within the business
Meet or exceed individual department metrics
Receive and resolve complex customer interactions
Expedite orders through production plants, vendors and distribution centers
Provide technical product, statement and order management support
Add value by offering promotional product on every call
Provide Sales Support to franchisees and FPTs
Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity
Respond to customer requests for quotes and product information
Work with customers; field sales personnel, vendor & internal depts. in solving customer service issues
Process customer orders into LN operating system
Generate, update and close customer notes in CRM database in compliance with guidelines
Minimum 2 years Customer Service or sales experience
Minimum high school diploma or equivalent. Bachelor’s degree preferred
Excellent PC skills, knowledge of Microsoft Office, and internet protocol
Ability to execute against sales targets
Must be creative and willing to adapt to changing business demands
Strong understanding of total process of order entry, distribution, financial & inventory linkages
Excellent ability to prioritize own workload
Must be proficient in verbal & written communication and able to quickly transition between various media channels effectively
Ability to be flexible in daily activities, change priorities and coordinate multiple tasks
Ability to remain calm under pressure and work in stressful situations in order to promote good customer relations both within and outside the company
Ability to use a wide range of procedures, analyze situations to determine what action should be taken within limits of standard practice

110

Customer Care Representative Resume Examples & Samples

Documents calls and appointments
Thrives in fast paced environment
Resolves conflicts
Has a passion for helping and working with others

111

Customer Care Representative Resume Examples & Samples

To receive customer calls/emails and create service incident tickets in the appropriate Service Management System, ensuring that all prerequisite checks have been completed before allocating the ticket to the appropriate TSE team/other department
To receive and process requests for corrective and preventative maintenance in the appropriate Service Management System(s), identifying suitable CSEs by optimising qualifications, availability, location and spare parts availability, resolving resource conflicts by re-planning of activities within defined scope
To create and manage spare parts orders as required, synchronising with CSE visit where appropriate
To monitor the quality and accuracy of the data in our Service Management System(s), ensuring that any errors or omissions are corrected or escalated appropriately
To plan and communicate all proactive maintenance activities (including Updates, PMs, Installations) for install base, ensuring completion within specified timeframe
To record all relevant CSE attendances/absences in the appropriate Service Management System(s)
To escalate situations where customer satisfaction is compromised or our contractual obligations are unlikely to be met
To support other CS teams as required to ensure service delivery is planned and carried out in accordance with Service Level Agreements
To identify any opportunities to improve efficiency and effectiveness of CCC processes
Experience of working in a call centre environment
Experience of dealing with customers either over the phone or face to face
SAP and Siebel experience would be advantageous
Experience of working in a team

112

Customer Care Representative Resume Examples & Samples

Place standard and expedited orders, as well as process customer approved returns and credits in JDE
Respond accurately, promptly and effectively with daily call and email volume
Utilize company policies and procedures while providing customer excellence
Research product availability, release dates and tracking and communicate to the appropriate internal or external customer
Work with our distribution center and carriers to meet scheduled delivery requirements
Determine corrective course of action in problem situations, balancing customer satisfaction and financial cost
Work with business stakeholders to maintain customer, product and pricing synchronization
Analyze master data, contract data and work with key stakeholders to uphold its integrity
Gather and analyze data to identify trends as well as recommend and implement solutions
Utilize continuous improvement methodology including metrics, scorecards, and dashboards
Support special project participation
Serve as a liaison with business stakeholders to maintain customer and product synchronization
Analyze master data and work with key stakeholders to uphold its integrity
Supports business model conversions and executing actions through the use of project management methodologies
Update Standard Operating Procedures to reflect current policies, procedures, and data standards
Perform additional duties as directed
Minimum of 2 years’ Customer Service experience required
Experience in the following data domains preferred: Product, Customer, Pricing, Rebates & Tracings, and Salesforce.com
Strong analytical and problem solving ability
Excellent interpersonal, team oriented skills
Ability to synthesize complex issues and present resolution to all levels of management
Knowledge in MS Office Access and Excel (including VLOOKUP and Pivot Tables), Sequel Viewpoint, Tableau, or other data mining and analytics tools preferred
Ability to work in matrix environment
Experience with sequel queries and Tableau is a plus.Search Jobs US

113

Customer Care Representative Resume Examples & Samples

Administer a high volume of inbound EDI orders for quality and timeliness
Identify and resolve customer orders that are delayed due to product availability, SAP orders holds and SAP table setup or maintenance issues
Execute order changes in a quality and timely manner, understanding the customer’s requirements
Answer, respond, and resolve all inbound customer inquiries and issues including phone calls, emails and faxes
Enter customer orders promptly and with precision including returns
Create and administer rebate agreements including processing customer checks
Analyze SAP tables and advise optimum settings that achieve the highest level of Supply Chain performance which meet or exceed the customer’s requirements
Facilitate and advise the development of tailored, automated fulfillment processes that enable us to utilize the sophistication of SAP and maintain customer compliancy
Adhere to consistent processes and documentation requirements as set forth under the guidance of Customer Care managers and Sarbanes-Oxley compliance
Build and maintain key relationships with sales, brokers, customers, business analysts, customer care organization, supply chain, finance, and credit teams
Foster a unified and integrated team environment with all business units including Sales, Distribution, Supply Chain, and Finance
Act as liaison with EDI, IT, Sales, Distribution, and Supply Chain to design and test Order-to-Cash customer solutions
Ensure Spectrum Brands plan objectives are met on: Customer compliance, Customer Service Level – OSCOT and LSCOT, customer complaints – both internally and externally, order error rate, returns related to order entry errors, phone quantity and quality metrics, and hold releases
Other duties and assignments as directed by Customer Care managers
Minimum 1-3 years of experience in a customer service environment with focus on customer satisfaction and order fulfillment
Order Management experience preferred
Consumer product experience preferred
Supply chain experience preferred
Ability to excel in a fast-paced, dynamic work environment
Accomplished user of Microsoft Office (Excel and Word), SAP system experience preferred

114

Customer Care Representative Resume Examples & Samples

Ensuring customers have the tools and knowledge they need to run their business
Learn and utilise specific software tools and problem solving strategies to solve for customer issues and continuously improve our processes
Experience in accounting or small business bookkeeping supporting Australian small to medium sized businesses
Positive disposition with a great sense of humour

115

Customer Care Representative Resume Examples & Samples

Maintain and develop a high level of Customer Service both internally and externally
Receive and record communications from internal and external customers
Manage all reported incidents and deal within the agreed manner and timescales via the Onyx System
Ensure calls are answered within the required time
Build relationships with both internal & external customers
Talk to customers to find out what we do well and how we can improve our customer service

116

Customer Care Representative Resume Examples & Samples

Ability to work a shift between 8am and 8pm is required
Required to sit for approximately 7 hours per day with a headset answering calls
Hourly rate for this position is $12 per hour
Required to attend 8 week training period with no absenteeism or tardiness

117

Customer Care Representative Resume Examples & Samples

Maintain acceptable attendance in accordance with company guidelines
Maintain Communication Scores >85% (includes following a template while offering alternate and/or add on items in a personal and friendly manner
Survey Scores: Overall - 95%, Valuable – 95% and FCR – 90%
Occupancy average > 80%
Achieve monthly departmental average dollars per order (DPO) goal
Average talk time < 5:00min. – 5:30 min
Contribute to preserving a 2% or less abandon rate
Speaks clearly and listens effectively in order to communicate with customers in a positive manner while processing their order accurately
Offer customers add-on sales that complement their purchase achieving 90% on applicable orders
Offer customers Orvis credit card and achieving 90% offer rate
Serve as a liaison between customers and the company by making decisions within set limits that will retain the customer’s good will towards Orvis while maintaining exceptional response times to customer circumstances as well as prompt follow-up of any commitment(s) made to the customer
Complete assigned E-Learning modules

118

Customer Care Representative Resume Examples & Samples

Answer incoming Technical Support calls
Access customer databases and other reference materials to locate customer records and research and resolve customer issues
Update customer records to document all calls, any action taken and required follow-up
Assist the customer in learning to use Suddenlink products and services
Mentor new and less experienced technical support representatives
Resolve escalated calls forwarded by members of the technical support team and provide appropriate feedback to the supervisor, as needed
Create and/ or update miscellaneous projects and reports as assigned by the supervisor
Demonstrated skill in resolving the most complex customer issues and escalations

119

Customer Care Representative Resume Examples & Samples

Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests
Provide accurate and timely information to Director of Customer Care on progress and scopes of work
Evaluate trade partner and product performance. Provide ongoing information to Director of Customer Care as it relates to quality of workmanship and materials
Work with Director of Customer Care on special projects as needed
Keep accurate service request logs and documentation of all work performed

120

Customer Care Representative Resume Examples & Samples

Respond to homeowner service calls as assigned by the Customer Care Coordinator and/or Customer Care Manager
Evaluates homeowner request to determine whether repair is warrantable or the responsibility of homeowner
Meets and greets homeowners during orientation walk

121

Senior Customer Care Representative Resume Examples & Samples

Pre-walk home sites to provide punchlist to construction to delivery of home to customer and provide quality control for finished product
Coordinate with the construction staff and contractors in the completion of walk-through repairs within 10 days
Assure scheduled inspections with homeowners, assess routine warranty claims and follow through for completion of all service requests within 15 days
Provide accurate and timely information to manager on progress and scopes of work
Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service
Work with the department managers on special projects as needed
Issue purchase orders and investigate repairs for any backcharges
Maintain a daily log of occurrences/incidents at assigned community

122

Customer Care Representative Resume Examples & Samples

Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within 5 days
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven 7 days
Work with Customer Service Manager on special projects as needed

123

Customer Care Representative Resume Examples & Samples

Conduct homeowner celebrations, acquainting homeowner with operation and function of home, educate homeowner on proper homeowner maintenance, etc
Conduct homeowner sign offs after initial celebration
Schedule and supervise trade partner warranty repairs in homes after delivery to homeowner
Perform phone bank monthly to follow up on homeowner satisfaction
Perform 30 day and 330 day TLC’s
Provide accurate and timely information to customer care manager on progress and scopes of work
Evaluate trade partner and product performance
Perform on call rotation
Work with Customer Care Manager on special projects as needed

124

Customer Care Representative Resume Examples & Samples

Understand customer needs and requirements- delivering a solution and a smile
Upsell our customers
Pass along sales leads
Handle customer service needs

125

Customer Care Representative Resume Examples & Samples

Accurately and efficiently record Customer purchase order data into Oracle; orders are received via phone, fax, email, EDI and Internet
Process service dispatch calls through Siebel according to Customer requests
Page information to Technicians; escalate as needed
Monitor Dispatch board until each page is accepted by the Technician
Manage Customer contract response level as indicated to meet Customer expectations
Investigate product backorders, freight shipments, and invoice inquiries providing Customer with up-to-date information
Educate Customer on product inquiries and further reinforce the information with product literature utilizing STERIS Intranet and website, Product Managers or internal reference materials
Research availability on service parts
Quote service parts per Customer request
Research Customer inquiries on product functionality; may require interaction with STERIS Clinical or Product Manager to ensure Customer needs and expectations are met
Confirm order sell price is in compliance with GPO contract price
Interface with freight carriers and Corporate Traffic for shipment routing, tracking and proof of deliveries
Facilitate cross functional communications to ensure proper account setup, orders are free of account or item holds, tax issues are resolved and products are shipped to meet Customer requirements
Research and document Customer complaints into quality system ensuring that all relevant facts and data are captured; escalate issue based on severity of complaint
Run daily reports including un-booked order, process hold, credit card authorization failure and specific product reports as needed
Provide post-order management support including issue resolution
Utilize available resources to update or increase knowledge on products, systems, procedures, procedures and Corporate initiatives
Bachelor degree in Business or Business discipline preferred
1 to 2 years business experience with direct contact with Customers and Sales preferred
Strong decision-making skills; understands how decisions impact the Customer and the Company
Strong analytical and problem-solving capabilities
Must demonstrate a high level of professionalism and integrity
Excellent communication skills – written, verbal and presentation
Ability to handle multiple demands from many people and prioritize effectively
Ability to maintain composure under pressure and demonstrate a “can do” attitude
Able to work well within a Team

126

Customer Care Representative Resume Examples & Samples

Processes incoming orders in timely manner. Enters exact and changed repeat orders into the computer system. Checks custom orders prepared by sales reps. for accuracy and completeness
Enters outside purchases/buyout orders into the computer system from specifications provided by sales representatives. Forwards outside purchases/buyout orders and all supporting paperwork to a buyout coordinator to obtain an order price. Enters priced orders into the computer system
Works with sales rep. to maintain current pricing exists for customers. Marks up and processes orders accordingly
Follows up on all orders to assure delivery to customer as promised. Coordinates communications between customer, sales and plant personnel
Responds to customer's need for expediting orders. Researches incorrect shipments or quality concerns. Works with appropriate staff to resolve problems. Processes returns, credits and re-bills as appropriate
Notifies sales rep. of inventory outages. Requests repeat orders for rep when appropriate. Researches and resolves inventory discrepancies working with admin manager and plant controller
Works with the sales rep. to initiate the purchase of inventory exceeding designated storage limits. Provides customers with inventory updates as directed
Generates special reports or information as requested by account representative, customer or managers
Organizes and maintains customer files, product notebooks, order status records and related reports
Backs up other support staff as needed. Assist sales rep. with duties as assigned
Completion of high school (or GED); prefer post high school education in business including training in PC skills, word processing and spreadsheet applications
One year prior customer service experience; prefer prior industry related customer service experience
Excellent verbal communication skills are necessary in dealing with customers, account reps. and managers. Ability to develop relationships with customers based on strong, interpersonal communication skills and trust. Telephone communication skills
Good written communication skills to professionally communicate with customers, account reps and managers via email
Time management, organization, and follow-through skills. Ability to work independently
Ability to work under pressure of order deadlines and with constant interruptions
Math skills are necessary (fractions, form dimensions, pricing calculations)
Ability to learn product, pricing and company policy information
Ability to deal with customers, managers and division staff in a professional, service oriented manner
Good listening skills required to understand customers requirement
Basic PC skills including ability to navigate in a windows environment and proficiency in software applications (Word, Excel)
Ability to learn to operate in Baan computer system and navigate using multiple screens and through screen processes
Demonstrated record of consistently good attendance/punctuality

127

Customer Care Representative Resume Examples & Samples

Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days
Schedule and supervise trade partners’ repairs in homes after delivery to homeowner
Set inspection of service claim within seven (7) days of receipt
Complete the agreed upon warranty items for the customer in one visit to the home eighty (80%) percent of the time on the initial work appointment
Evaluate trade partners and product performance. Provide ongoing information to Vice President of Operations as it relates to quality of workmanship and materials

128

Customer Care Representative Resume Examples & Samples

Respond and make contact to service claims via the ROC or the division within forty-eight (48) hours of receipt
Evaluate trade partner and product performance. Provide ongoing information to Vice President of Operations as it relates to quality of workmanship and materials
Work with Vice President of Operations on special projects as needed

129

Customer Care Representative Resume Examples & Samples

Conduct homeowner celebration, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc
Coordinate with the construction department staff and trade partners in the completion of walk-through repairs within five (5) days
Evaluate trade partners and product performance. Provide on going information to Customer Care Manager as it relates to quality of workmanship and materials
5 years residential customer care or construction field
High School diploma or GED required
Excellent communication skills, verbal and written
Must be able to deal effectively with confrontational situations and maintain objectivity in public relations

130

Customer Care Representative Resume Examples & Samples

Answer basic technical and operational questions about products, rental contracts, billing, pricing, inventory availability, and general orders
Must be willing to adapt to the change in new technologies
Experience with Microsoft Office Suite (i.e. Word, Excel and Outlook)
Must have schedule flexibility, as our clients are served 24/7/365

131

Customer Care Representative Resume Examples & Samples

Enter, modify, and process orders in SAP ERP
Troubleshoot interface issues between various ERP systems
Respond to incoming inquiries (faxes, phone calls, emails), direct each request to the appropriate department, and follow through to resolution
Monitor and research open orders
Process down part requests
Compile and distribute reports
Expedite and trace shipments
Investigate refused returns
Invoice orders
Provide pricing and lead times to customer
Ability to work independently and as a team with minimal supervision
2 to 4 years of customer care or related experience
Intermediate knowledge of MS Office Excel, Word, and Outlook
Hands on SAP/SD experience preferred
Ability to quickly learn computer applications
Detail oriented with excellent organizational skills
Outstanding follow-up and follow-through abilities
Ability to work within time constraints
Analytical, data compilation, and problem solving skills
Adaptable
Communicative
Customer Centric
Knowledgeable

132

Customer Care Representative Resume Examples & Samples

Within Merial Quality Standards, handle service interaction, regardless of type or channel, in a manner that reduces Customer Effort
Anticipate Customer Needs and meet those needs through Upselling, Cross Selling of products, and/or services, including support and direction on use of online account management tool
Execute needed follow-up which may include outbound calls, in accordance with Merial Standards
Accommodate special customer requests and rectify customer complaints, with good judgment and decision making skills while balancing the needs of Merial
Resolve inquiries related to marketing programs, product, price, and order status information within established processed and procedures
Acquire and maintain understanding of processes, procedures, and the systems used for support
Document interaction information on each interaction, so the information can be shared throughout Merial
Strong interpersonal skills with ability to work in a close team environment
Must be able to work within a number of software applications including Microsoft, call center, and custom programs
Key dimensions include: initiative, resilience, prioritization, and organization, time management, ability to multi-task and develop solutions
Veterinary or Animal Health knowledge a plus

133

Customer Care Representative Resume Examples & Samples

Replying to customer inquiries while promoting Audible’s products and services in a call center environment
Leveraging your literary knowledge when engaging customers in lively conversations about interesting books
Processing orders, addressing billing questions, and identifying solutions for complex technical issues
Researching and diagnosing issues that resolve customer concerns to ensure a high level of retention, satisfaction and drive process improvement
Clearly comprehending the issues customers present, by thinking creatively on the behalf of the customer
Delivering on performance goals
Consistent performance within a fast paced and constantly changing environment
Following process, policy and compliance requirements, while exhibiting efficient workplace productivity and time management skills
Being available to work weekends and/or Holidays
Contributing to a diverse team
A voracious appetite for literature; particularly consuming spoken word content and zestfully conversing with others about books
In-depth understanding of the following areas of technology: Windows and Mac OS computers, MP3 players, Internet and related applications (downloading, streaming, connectivity) and especially mobile phones and operating systems (Android OS, Apple iOS, Windows Phone)
Ability to type swiftly and with minimal errors
Excellent verbal and written communication skills, especially documentation skills for customer account annotations and providing detailed trouble ticket information
Demonstrable interpersonal skills with a diverse customer base, specifically an aptitude for conflict resolution, negotiation, and maintaining composure in highly escalated situations
Desire to provide excellent customer-service to all customers

134

Customer Care Representative Resume Examples & Samples

A thorough understanding and adherence to PUC rules/regulations including Chapter 56 and Chapter 14 along with UGI policies/procedures
Advanced Telephone techniques
Excellent listening skills and the ability to offer explanations to our customers in a clear, concise, and easy to understand manner

135

Customer Care Representative Resume Examples & Samples

Related science degree and/or relevant industry experience
1-2 years of customer service experience
Strong interpersonal, written and oral communications skills
Effective two-way communication by listening to customer's questions, requests or concerns, problem solving when necessary and presenting information in a clear and helpful way
A proactive attitude will help you develop and maintain constructive working relationships both within and outside our company
Strong data entry skills along with a familiarity of computer basics (Windows, Excel, Word, Outlook and Internet)
Sound judgment and decision-making skills for various 'day to day' and 'out of the box' tasks
Strong organizational skills, attention to detail and urgency will ensure you meet our Customer Care productivity metrics
You will be Self-motivated with the ability to learn quickly, work independently and take responsibility to follow-up with your customers and colleagues

136

Customer Care Representative Resume Examples & Samples

Positively responds to customer requests on AHA/ASA programs and promotes our mission by engaging with all customers through healthy-living conversations and email messages
Responds to customer inquiries by referring them to published materials or secondary sources, as well as, processes online donations
Must successfully pass each segment of an approximately 10-week, paid training class
This position requires exemplary attendance
At least six months’ customer interaction experience demonstrating strong customer satisfaction focus and a passion to help others
Critical thinking and problem solving skills are essential to delight our customers
The ability to multitask by simultaneously navigating several software programs and the Internet
Must exhibit exceptional communication skills, both verbal and written, including
Interest in and knowledge of issues surrounding health, fitness or nutrition
Communication experience using web chat and social media
An understanding about the mission and programs of the

137

Customer Care Representative Resume Examples & Samples

Answer calls from guests who have booked packages or who have tours scheduled and provide a high-level of customer service in regards to their upcoming vacation
Use company systems to update guest information, creates package reservations, books tours, charges credit cards and send confirmation letters
Make confirmation calls prior to guest’s arrival to confirm the details of their upcoming stay. Work with resort operations and onsite marketing leaders to assist with guest issues and handles situations with dissatisfied guests
Meet budgeted targets on a monthly basis. Comply with all reasonable requests put forth by management
Ability to work flexible hours including nights, weekends, and holidays
Fluency in Japanese (speak, read, write)
Basic English language skills (speak, read, write)
Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
Professional verbal, interpersonal, guest relation and etiquette over the phone and via email
Be able to work in a timely manner, critically think and work in a team environment is essential
3 months of customer service experience
Experience working in the timeshare industry
Previous sales experience
Thorough understanding of the island of the island of Oahu with ability to explain activities, restaurants, and destinations throughout the island

138

Customer Care Representative Resume Examples & Samples

Within BI Animal Health Quality Standards, handle service interaction, regardless of type or channel, in a manner that reduces Customer Effort
Execute needed follow-up which may include outbound calls, in accordance with BI Animal Health Standards
Accommodate special customer requests and rectify customer complaints, with good judgment and decision making skills while balancing the needs of BI Animal Health
Document interaction information on each interaction, so the information can be shared throughout BI Animal Health

139

Customer Care Representative Resume Examples & Samples

A warm, approachable, outgoing manner
Working knowledge of Microsoft office software and internet browsers
Experience using database management systems
Fast learner and self-starter
Technical expertise preferred
Conversational in English and Spanish preferred

140

Customer Care Representative Resume Examples & Samples

Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently
Additional job duties as assigned

141

Customer Care Representative Resume Examples & Samples

Minimum high school graduate or GED
Contact Center experience
Strong communication skills – verbal, written, and listening
Ability to analyse and resolve issues
Adaptability/flexibility
Ability to take initiative in resolving customer issues
Ability to tolerate high stress under pressure
Professional and proactive demeanor
Working knowledge of MS office and Lotus Notes
Working knowledge of AS400

142

Customer Care Representative Resume Examples & Samples

Maintains customer account information
Processes orders for order deadline, including data entry and answer inbound calls
Call Center experience preferred
Excellent communications skills, both verbal and written and strong attention to detail
Able to work independently as well as part of a team in a fast paced environment
Able to adjust to change
Ability to multi task and work in a fast paced environment
Baseline ability to 10-key by touch

143

Customer Care Representative Resume Examples & Samples

Meet department goals
Minimum of 6 months of previous experience in an automated customer service environment
Excellent verbal and written communication, problem solving, listening and computer skills is a must
Ability to work independently, take ownership and pay attention to detail
Must be comfortable navigating a computer, including internet, loading pages, navigating multiple screens, work with

144

Customer Care Representative Resume Examples & Samples

Provide professional administrative and telephone support for incoming customer and branch phone calls to the Shared Services Center
Handle all general questions concerning statements or other correspondence received by the customer relating to supply accounts, installment accounts and branch inquiries
Update the automated credit card system
Process customer credit card or electronic check payments by phone
Act as liaison between branch offices and the Shared Services Center
Possesses strong interpersonal and communication skills
Positively contribute to the OTC and Shared Services team environment
Has exceptional organizational, problem solving, and multi-tasking skills and shows a great attention to detail
Demonstrates a commitment to Patterson's values and professionalism through appropriate conduct at all times

145

Customer Care Representative Resume Examples & Samples

Must be able to answer requests via Web Portal Inquiries, or forward to appropriate department for resolution
Must be proactive with time management by keeping non-productive time to a minimum (Follow-Up time and Personal Time for example)
Must maintain the team average of responses when working on Web Portal Inquiries
Must maintain a score at, or above, team average on quality monitored calls
Performs other tasks as assigned by Lead, Manager, and Senior Management
Does not receive any valid complaints regarding service

146

Customer Care Representative Resume Examples & Samples

Process customer orders in a courteous, efficient and timely manner
Effectively present and discuss Charter products and services
Convey an image of quality, integrity and superior understanding regarding services
Manage customer interactions professionally and efficiently
Effectively address customer questions, complaints and concerns within the scope of responsibility
Accurately document customer account records based on actions taken
Fulfill work schedules as required
Participate in quality coaching sessions to ensure efficient and effective interactions with customers
Keep supervisor informed of any work-related concerns
Proficiency with PCs, Microsoft Office Suite and general intranet navigation
Ability to effectively train and offer guidance to other representatives

147

Customer Care Representative Resume Examples & Samples

Must be available to work on Sundays
Processes orders for order deadline, including data entry and remain available in the call queue to answer inbound calls
Responsible for call card processing and ensuring that account minimums are met and possible duplicate orders addressed
Supports decisions made by the manager that could affect productivity of the department
Provides superior customer care to support the company desired customer experience
1 -2 years customer service experience, or other related business experience
Previous call Center experience preferred
Pleasant phone manner
Ability to multi task to complete projects with multiple deadlines in an accurate and timely manner

148

Customer Care Representative Resume Examples & Samples

Maintaining customer account information
Processes orders and remain available to answer inbound calls
Assumes responsibility for performing miscellaneous customer care functions
Establishes and maintains professional working relations with customers and coworkers
Able to work in a fast paced environment, work independently as well as part of a team
Flexible with the ability to adjust to change and multi task to meet multiple deadlines
Ability to type 40wpm+ and 10-key by touch

149

Customer Care Representative Resume Examples & Samples

Answer inbound customer service phone inquiries related to InComm financial service cards (Visa, MIO and others) in accordance with the Financial Services Customer Service Manual; or related training material
Handle all phone inquiries related to Fast card PIN’s, Carrier PIN’s, Bellsouth and other related long distance cards powered by Fastcard or the parent company (Interactive Communications). Based on training Customer Service training manuals and other related materials provided by InComm
Answer calls in timely manner in accordance with InComm goals for call intake
Provide timely, accurate and courteous responses to the customers concerns or questions in accordance’s with Incomm’s regulations
Receive Cardholder Visa Card registration calls and order Visa Cards via the Customer Service website
Perform basic Cardholder Customer Service functions in an accurate, timely and courteous manner; i.e. Lost/Stolen Cards, forgotten PINs
Perform redemption of a pin for a customer that is having an issue with using the IVR (i.e. Process trouble tickets on issues regard the customer lost of minutes, Redeem PIN for Cingular customers based on they have monthly account and not a prepay account.)
Perform inquiries for customer calling regarding their Long Distances cards; (i.e. Review the cost to call certain countries (Argentina, Mexico, etc.), Reload customer’s reloadable Long Distances card with the customer credit card information, Process trouble tickets on regarding charge in question, Process trouble tickets on issues regard the lost of minutes)
Follow Escalation Event procedures in accordance with Incomm’s Customer Service Manual. (i.e. Duplicate PIN, PIN added to the incorrect account by Customer Care, Potential fraud issues)
Document Cardholder Customer Service activities
Follow Escalation Event procedures in accordance with Financial Services Customer Service Manual. (i.e. Chargebacks, disputes, potential fraud, etc.)
Understand, utilize and adhere to the Financial Services Customer Service Manual to govern Customer Service Activities
Understand, utilize and adhere to SnapPay/MIO desktop application, Payment Manager, and proper navigation of www.miocard.com
Answer inbound customer service email inquiries related to InComm financial service cards (ATM, Visa, MIO and others) in accordance with the Financial Services Customer Service Manual or related training material and Answer inbound Fast card customer service email inquiries related to InComm Ecommerce online service cards (www.fastcard.com)in accordance with the Ecommerce Customer Service Manual; or related training material
Meet reporting requirements as designated by Supervisor or other InComm Management; including but not limited to AUX time, quality scores, hold time, and availability
Other Financial Services Customer Service activities as designated by Supervisor or other InComm Management
Must be able to sit for an 8 hour shift while talking to customers through a headset and use a computer to read and enter information
Strong verbal and written communication skills are critical
Bilingual (Spanish/English or French/English) is required
Basic windows computer, internet and MS Office skills are needed
2 years customer service experience required, prior call center experience preferred
Financial Card (ATM, Visa, MasterCard, etc.) customer service experience ideal
Must successfully pass criminal background and consumer credit check
We are open 24/7; shift flexibility is a must

150

Customer Care Representative Resume Examples & Samples

Meeting or exceeding performance targets
Accurately navigating and maneuvering through multiple computer applications and screens simultaneously
Working on your own initiative and participating fully as part of a team under the guidance of a coach
One year customer service experience (may include call center, hospitality, retail, etc.)
Some college or college degree
2+ years customer service experience (may include call center, hospitality, retail, etc.), preferably to include call center experience and experience promoting products and services in a call center environment
Bilingual (Spanish/English preferred)
Ability to multi-task and navigate between multiple computer systems quickly and accurately while maintaining a dialogue with customers and meeting strict performance expectations
Ability to work a flexible work schedule as described in the General Job Information section

151

Customer Care Representative Resume Examples & Samples

Participate in the development of tailored, automated fulfillment processes that enable us to utilize the sophistication of SAP and maintain customer compliancy
Foster a unified and integrated team environment with all business units including Sales, Distribution, Supply Chain, and Finance, as well as departmental colleagues
Act as liaison with Sales, Distribution, and Supply Chain across multiple shipping and contact locations
Associates degree in Business or related field required. Bachelor’s degree preferred
Minimum 1-3 years of experience in a customer service environment with focus on customer satisfaction and order fulfillment. 3-5 years of experience in lieu of degree will be accepted
Consumer product experience a plus
Supply chain experience a plus
SAP experience a plus

152

Customer Care Representative Resume Examples & Samples

Resolving calls efficiently and effectively
Work as part of a team to ensure offering world-class Customer Service at all times
Communicate positively with all involved parties in order to facilitate customer's reception of the expected distinguished service
Meeting service level in handling all transactions measured through productivity reports
Accuracy in handling all assigned tasks
Attendance and punctuality
Maintain professional work relationships with colleagues, supervisor and manager
Very Good English
Excellent Knowledge of elite hangout places, brands, restaurants, cafes, night life, resorts..etc
Graduates are preferable
Strong verbal communication skills
Demonstrates a positive, enthusiastic, friendly attitude
Outgoing Personality
Customer Service Oriented
Ability to learn, seek knowledge and self-development
Teamwork spirit
Flexibility

153

Senior Customer Care Representative Resume Examples & Samples

Experience in one or more product disciplines ( product training will be provided)
Utilize Customer Care systems (CRM / phone) to open, manage and close inquiries
Ability to accurately record customer issues into CRM system
Developing knowledge across IHS product groups from an information / content perspective
May have more detailed knowledge of one or more product disciplines
Broad knowledge of internal customer facing processes
Language required: English (Strong written and verbal)
Secondary language: German/French/Spanish/Italian
Fresh graduates are encouraged to apply
Additional shift allowance will be provided for working in US Shift
LI-AL1

154

Customer Care Representative Resume Examples & Samples

More than 5 years of experience
Bachelor’s Degree, preferably in Industrial Engineering
SAP Experience
Advanced English
Advanced Excel ( Macros, pivot tables )

155

Customer Care Representative Resume Examples & Samples

Bachelor's of Science in biology, health, physiology, kinesiology or related field
Must be a Certified Athletic Trainer or have 2 to 3 years of clinical experience in related orthopedic field (Orthopedic Technical, Certified Orthotic Fitter)
Ability to explain benefits and limitations of DJO Global bracing and support product usage
1 year of in-bound call Customer Service
Communication skills, both written and oral, are professional and well developed
Bilingual Spanish/English
PC proficiency including order entry and MS Office Products required
Ability to speak effectively before groups of sales representatives, customers or employees of organization
Ability to write and communicate effectively and in a positive manner with various levels of personnel
Ability to work independently and to prioritize and handle multiple tasks and projects concurrently

156

Customer Care Representative Resume Examples & Samples

Processes consumables orders (including supply center, standing order, reserves, sample, I/C, spend down, special media orders etc), supports customers entering orders via the company's web store
Produces quotation and Reagent Agreements, issues renewal reminders where necessary
Handling inquiries for price, availability, back orders, held orders and the communication about these to the customer
Create and update customer accounts and web accounts following the controlled process
Customer complaints - Acts as contact point for customers and ensures timely resolution and customer satisfaction outcome. Updates relevant complaints systems. Liaises with internal and external departments where necessary to resolve issue or feedback relevant information to ensure process improvements. Where necessary, arranges product replacements, returns and/or credits/debits
Education to GCSE standard (European equivalent), including English Language
Computer literate - 'Microsoft Office' - Word/Excel/Power Point/Office365
Must possess excellent administration, organizational aptitude and the ability to plan and time manage various tasks
Team work capabilities and Accuracy are essential
This position requires fluency in two Scandinavian languages in addition to English
Strong capabilities to interface effectively with all customer types
Exhibits a high degree of flexibility in adapting to a rapidly changing business environment

157

Customer Care Representative Resume Examples & Samples

U.S. Citizen or U.S. Person status required
A minimum of 2 years of customer service experience in a similar role
Excellent computer skills, including MS Word, Excel, and Outlook
Works productively in a "team environment"
Demonstrates excellent verbal and written communication skills with employees and customers at all levels
Excellent work ethic and multi-tasking skills
Exhibits meticulous attention to detail and is committed to producing accurate and high-quality work
Able to work a flexible schedule with occasional overtime

158

Customer Care Representative Resume Examples & Samples

Utilize available systems to extensively research and find root cause for customer inquiries
Manage process requests and activities in Microsoft Dynamics timely & accurately
Minimum of 3 year(s) experience in a corporate environment
Excellent interpersonal/communications skills

159

Customer Care Representative Resume Examples & Samples

Responsible for dealing with all aspects of the customer ordering experience, dealing with enquiries both verbally and through email
Working with different ordering and communication channels, taking calls from customers, processing orders
Working on individual tasks to complete the team’s daily workload
Liaising with other departments in the business
Working within defined procedures
Responsible for and contributing to meeting team KPIs

160

Customer Care Representative Resume Examples & Samples

1 year of customer care representative experience
Experience in customer service directly relating to calibration services
US Citizen or Green Card holder

161

Customer Care Representative Resume Examples & Samples

Receives incoming calls from all loops in Special Operations
Places necessary outgoing calls to verify alarms, dispatch proper authorities and notify responsible parties. Responds using information provided on instruction screens
Records information and forwards to the proper department for processing
Utilizes video and access control systems to perform Interactive services (Video Verification, Guard Tours, Building Management, etc.)
Special projects or duties as assigned
Minimum of six months of Rep.I.Special Ops experience in the Special Operations department
Basic knowledge of computer applications
Secret level clearance or higher is required. Previous alarm monitoring experience preferred, previous TycoIS alarm monitoring experience even better

162

Customer Care Representative Resume Examples & Samples

Handle incoming calls at a rate of 10 to 14 per hour depending on the content of the calls received. (Only 20 - 25% of calls are order calls during most of the year.)
Provide more technical and or specialized information to customers that were unable to find the information through our self service options
Strong knowledge and navigation skills of the programs and web applications available to the CCR to assist the customer quickly and accurately and still maintain a professional and friendly conversation with the customer
Understand the corporate and channel policies and procedures. Keep up with all current promotions and events (across all channels) to provide correct information to the customer and/or know the correct procedure to follow
Solve problems independently and make decisions that would be in the customer’s best interest utilizing the knowledge and tools that have been empowered to the CCR
Assist and resolve internet questions or issues from our internet customers who are requesting assistance related to the basspro.com site. (Customer Internet Help Desk)
Utilize effective communication skills to translate job knowledge into terms and steps that customers can understand to explain product information, Rewards program, 6-Pay, Returns, Ship to Store, web issues, etc
Provide complete and concise written documentation on the web based CRM (Customer Relation Management) application when a customer inquiry requires further action to completely resolve a customer issue. The CCR will provide additional communication in the CRM that will allow the issue to be resolved without the need to transfer the customer or contact them a second time
Offer credit card applications and explain our Outdoor Rewards Programs so customers can understand the benefits
Identify sales opportunities (Upsells) that fit the customer’s needs
Be productive in between calls by working on mailing lists, mail orders, returns, reviewing Resource Page, Outdoor Library (product knowledge), other required keying or research
Provide a great customer experience with every contact
Exceptional communication skills, especially verbal skills
Ability to respond to customers with courtesy and professionalism
An ability and desire to provide exceptional customer service
Basic computer skills, including keyboarding proficiency and use of automated systems
Competency in Windows, launching programs and web navigation skills
Requires the ability to multi-task
Flexible and adaptable to quickly changing environments

163

Customer Care Representative Resume Examples & Samples

Under the direction of the Supervisor, answers inbound calls and respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers
Responsible for assuring all regulatory requirements are met concerning customer interaction by explaining policies and procedures courteously and patiently
Maintains confidentiality of customer’s non-public information and perform customer verifications
Provides information and knowledgeable assistance regarding mortgage loans by retrieving loan information and providing customers their information quickly and efficiently
Builds customer relationships by actively listening and resolving complaints quickly, efficiently and accurately
Provides written and verbal responses to customer inquiries as needed
Thoroughly notating the client’s systems with communicated information
Perform other tasks to assist as needed or as instructed by Supervisor
Provide a response to reports as requested by Supervisor, Team Leader and Client
Answer routine questions regarding the work process
Must be able to meet established minimum daily expectations for this position

164

Customer Care Representative Resume Examples & Samples

Basic knowledge of Microsoft Office is preferred
Basic knowledge of Microsoft Outlook is required
Must be able to work an 8 hour shift between hours 8 am to 6 pm ET

165

Customer Care Representative Resume Examples & Samples

Set inspection of service claim within 7 days of receipt
Set work appointment with trades to make needed repairs within 10 days
Complete the agreed upon warranty items for the customer in one visit to the home 80% percent of the time on the initial work appointment
Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within 23 days

166

Customer Care Representative Resume Examples & Samples

Assumes responsibility for the accurate entry of customer orders received orders by phone, electronically and by email, confirming that the order meets the minimum dollar amount
Works occasional overtime as required to meet deadlines
Resolves questions, requests, and problems promptly and courteously

167

Customer Care Representative Resume Examples & Samples

Primary level support of customer care issues related to, but not limited to, payment investigations, InComm Self Service Machines (SSM), fraud investigations, tier 1 technical support
Answering all incoming calls, triaging the customer concern and either addressing the need immediately or escalating the call to the proper team if absolutely necessary
Research and analyze system and technical issues affecting InComm operations (reported or not reported), escalating them timely, appropriately and accurately
Provide immediate and thorough support for SSM machines, including carrier/customer/dealer payment processing issues
Accurate use of the Customer Relationship Management (CRM) ticketing system where all customer (InComm services end user, dealer, carrier or market team) interactions are captured and recorded within CRM
Assist the market team members on their questions and concerns; especially with those related with the installation, maintenance and training of proprietary software and equipment
Successful and timely completion of all daily work-tasks and special assignments
Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor
May at times be asked to assist with the production of job aids and documentation to support Customer Care work duties or other InComm team needs
Regular and predictable attendance is an essential function of this position
1 to 2 years previous job-related experience with no less than 6 months of customer service experience is preferred
High School Diploma or GED; preference given to candidates with a BA or working towards one
Basic PC knowledge, including Microsoft Office, Outlook, Info Path, Internet Explorer, etc
Fluency in Spanish is required
Strong interpersonal skills such as: effective listening, empathy, and patience
Ability to work independently and possess sound judgment to work under pressure
Ability to defuse excited and irate Agents or customers
Organizational and follow-up skills are required
Dedication to exceed customer satisfaction must be exhibited at all times
Must be friendly and positive on its interactions with customers, and patient enough to handle escalated issues without taking them personal
Must be “flexible” to work different shifts including weekends; regular and predictable attendance is an essential function of this position; may be required to go to Remote Disaster Location (Atlanta) in case of hurricane/emergency

168

Customer Care Representative Resume Examples & Samples

Answer all inbound calls in a friendly, efficient and timely manner, using the appropriate greeting and within the required target times
Respond to all written communications (letters, emails & faxes ) within agreed timescales
Record all contacts and responses onto Onyx
Action all queries / communications – as per the CS procedures manual
Liaise with 3rd party contacts (Trade team and Carlsberg ) where necessary to resolve queries
Do error and quality check on telephone conversations within the Customer Sales Teams using the Datavoice System
Highlight any areas of concern to the rest of the business
Provide support to the Beer Quality Advisors
Complete Beer quality, and new account surveys and report back to the business
Complete ad hoc surveys for other parts of the business as required
PC / Keyboard
Ability to work on own initiative
Ability to work well under pressure
Self-Motivated
Organisational Skills

169

Customer Care Representative Resume Examples & Samples

Professionally communicate with internal and external customers, such as end consumers, HomeStore staff, service technicians, distribution center staff, delivery drivers, etc. throughout the business day using a variety of methods while simultaneously using the computer to take care of any concerns as requested by the customer. Some of these functions include: check delivery information, product availability and claim status; order replacement parts and schedule service technicians; confirm deliveries; complete post-delivery surveys; etc
Accurately document all communication with the customer to ensure seamless service for the customer when multiple representatives are handling the call. Documentation must be clear and concise so that any representative assisting the customer is able to pick up where the previous one left off
Troubleshoot and resolve issues with defective product, incorrect product, customer perception, etc., to determine the most appropriate method of resolution. Handle customers and/or situations utilizing exceptional customer service, problem solving and negotiation skills to find the best possible resolution to ensure customer satisfaction while keeping company goals in mind
Handle customer delivery concerns such as rescheduled delivery, late delivery, delivery damage, etc, and collaborate with approprate personnel to provide timely and satifactory resolution
For all issues and concerns, follow path-to-resolution process and guidelines to ensure all information possible is received from the customer to determine the most timely and effective method of resolution. Follow-up as needed to ensure proper resolution and customer satisfaction
Accurately adjust and/or enter customer sales orders, part orders, service technician appointments etc. in the system as needed to ensure proper resolution and customer satisfaction
Demonstrate the Company’s Core and Growth Values in the performance of all job functions
1 year experience in Customer Service or related field, required
Maintain confidentiality
Able to remain calm in escalated situations
Maintain a positive and professional attitude that motivates others and promotes enthusiasm
Respond professionally in situations with difficult vendor/customer issues or inquiries
Proficient computer skills, including experience with Microsoft Office Suite, internet
Professional telephone etiquette
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Handle multiple projects simultaneously within established time constraints
Display empathy, understanding and patience with employees and external customers

170

Customer Care Representative Resume Examples & Samples

Answer telephone, fax and email inquiries in a professional, courteous and timely manner
Master the use of the company’s operating and third party software systems in order to be able to respond to all inquiries concerning the company and its products
Be knowledgeable of the company’s products and able to provide accurate details concerning their applications, maintenance and service
Be familiar with the practices and procedures and proficient in the use of the company’s call center system
Provide information regarding order status, inventory availability, and delivery ETA’s
Order entry of rush shipments and warranty orders requiring special attention
Service the needs of all field sales and manufacturer representatives, particularly those specifically assigned
Work with finance, warehouse and/or the returns department personnel to resolve shipping or billing discrepancies and return goods issues
Able to identify, package and process UPS shipments for miscellaneous replacement and repair parts using an on-line software system
As required by management, become cross trained and be able to perform special functions such as processing personal use orders, EDI transmissions, and international shipping documents
High school diploma or GED equivalent and a minimum 1-2 years general office experience
Plumbing knowledge preferred
Computer literacy required to utilize the company’s operating systems. Ability to perform accurate and efficient data entry, word processing, and basic math calculations
Detail oriented, organized, and able to communicate professionally with all contacts
Able to follow general instructions, work with limited supervision, maintain a positive and calm demeanor and the desire and ability to help others

171

Customer Care Representative Resume Examples & Samples

Call Centre, Customer Service training/experience
Advanced Communication (written and verbal)
Computer skills – accuracy, MS products
Education: minimum High School diploma
Previous AS400 experience is considered an asset
Previous transportation/logistics experience is considered an asset
French communication skills (written and verbal) is considered an asset
Conflict resolution and mediation training

172

Customer Care Representative Resume Examples & Samples

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background
Call Center or Customer facing experience strongly preferred; knowledge of Transportation industry a plus
Flexibility to work various shifts/schedules and willingness to work additional hours with little notice
Confident, friendly, professional, with a strong work ethic
Ability to listen attentively to customer needs and concerns; demonstrating empathy
Demonstrated ability to rapidly gain product knowledge and learn customer service software applications
Ability to effectively and accurately communicate in writing and on the telephone required
Working knowledge of Word, Excel, and Outlook; experience with AS/400 helpful
Ability to professionally and calmly deal with a wide variety of customer communication styles required
Must be able to comply with all company policies, rules, procedures and Code of Conduct
Must be able to work independently, or in a team setting
Must be able to lift approximately 10-15 lbs., or more if required by the essential functions of the job
Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check
Must be authorized to work in the United States

173

Customer Care Representative Resume Examples & Samples

A set schedule, Monday – Friday, either 8AM-5PM or 9AM-6PM
Highly engaged, hands on training
Designated working space – a place you can call home!
Fast paced environment where attention to detail is critical
A team that feels like family who are focused on having fun, while we get the job done

174

Customer Care Representative Resume Examples & Samples

Implement management crisis communication policy in the event of critical situations involving product recall, tampering or controversy
At all times, company policy and best practices in the areas of security must be followed, with special emphasis on the protection of sensitive customer information
Strong technical aptitude

175

Customer Care Representative Resume Examples & Samples

Discusses, interprets, and edits orders and quotes in ExoQuote and Frontier which are received through ExoQuote, fax, phone calls, or emails for a wide range of standard and special products and services
Prepares and sorts documents and identifies data to be entered
Prepares documents properly for entry by themselves or others
Will communicate extensively through email to other PGT departments and customers
Contacts Product and Drawing Specialists for assistance with complex orders or quotes
Follows through to ensure resolution on complex orders or quotes
Collaborates with teammates to ensure customer satisfaction
Also requires proficiency in MS office, Docutreev, and AS400
Initiates calls to distributors to resolve questions, inconsistencies, or missing information
Compiles, sorts, and verifies the accuracy of data to be entered
Ensures accuracy of orders including supplying missing or misstated information, corrects discrepancies involving product selections, and calculates data related to orders when necessary
Confers with other departments within the company to resolve customer issues
Routes documents after entry
Provides information to distributors, including verifying and extending pricing for orders, clarifying terminology for customers, accessing orders in Frontier or ExoQuote, checking conditions of sales, shipping and handling instructions
Sends faxes and emails as needed
Solves problems or resolves inquiries for customers and co-workers, including investigating order documentation to determine errors, handles requests for adjustments in orders and billing, retrieves orders already submitted to manufacturing, orders replacement product, enters RMAs, Credits, Debits and assisting various departments with questions on orders
Must be able to bring customer conflicts to resolution within assigned discretion
Prepare and submit job specifics
Submit dealer change requests, including additional ship-to’s
Support our external sales team
Assist dealers with product and program questions
Utilize Bill of Materials (BOM) to configure parts and products such as Eze-Breeze vents and non-configured parts
General knowledge of PGT products
Must understand needs and requirements of each product to accurately enter orders
General understanding of PGT’s order entry systems including Exo Quote and Frontier
Must be able to enter quotes, orders, and convert quotes into orders
Must possess a working knowledge of MS office, Docutreev, and I-series
Strong writing and reading comprehension skills required
Usual office environment with frequent sitting, walking, and standing, and occasional climbing, stooping, kneeling, crouching, crawling, and balancing
Frequent use of eye, hand, and finger coordination enabling the use of office machinery
Oral and auditory capacity enabling interpersonal communication as well as communication through automated devices such as the telephone
The position requires consistent daily attendance to provide the necessary level of customer service

176

Customer Care Representative Resume Examples & Samples

Provides support via email for hotels, travel agents and third party partners in order to ensure that our hotels are visible and bookable in all certified TPI sites
Supports our certified OTA Partners such as Expedia and Booking.com. Our internal clients include the Distribution & Intermediate Sales and Channel Integration
We identify trends and issues arising from our systems and escalate them to our partners and system developers located in Atlanta
Must possess a high level of customer service skills
Displays excellent communication skills, both written and verbal
Highly organized and systematic, and has a keen eye for details
Possesses excellent work ethics and values

177

Customer Care Representative Resume Examples & Samples

Become proficient on TOPS our order processing system
Process customer orders received by phone, fax, e-mail, mail, and Internet based on specific department turnaround goals
Notify customers of backorders or delays as soon as order is received
Provide excellent customer service to encourage customer loyalty and satisfaction
Respond to customer's inquiries or concerns in a timely manner and work with other team members to resolve customer issues
Be polite, calm and courteous to callers at all times
Provide feedback about problems to Management and/or Sales
Determine ways to continuously improve service
Participate in account reviews with Account Team as requested
Build customer relations through responsive service to customers
Collect and add relevant information to the client Profile File
Work closely with other customer service reps to share information
Service all callers in a timely manner to maintain acceptable phone statistics
Become familiar with all pertinent details for assigned accounts
Service customers equally in both official languages, English and French
Handle administrative duties as required
Excellent communication skills (listening, written and oral)
Fluently bilingual in French and English (oral and written) AN ASSET
Polite, well spoken, able to handle difficult people
Customer focused and understands "customer satisfaction"
Able to handle data entry while speaking on the phone
Intermediate Computer Skills - Windows, Word, Excel, proficient
Enthusiastic; Ability to work positively in a team environment
Excellent Problem Solving Skills
3-years related customer service experience a benefit
Experience in the Promotional Merchandise Industry an asset
Direct Mail order-taking experience an asset

178

Customer Care Representative Resume Examples & Samples

Responding to and managing customer related issues including order entry, processing incoming electronic orders, expediting, maintaining customer accounts, source products and pricing, maintaining customer scheduled orders
Provide feedback to management and production regarding customer needs and concerns
Provide support to office personnel
General Office duties
SAP Business Software a plus
Requires an Associate’s degree in related business field or equivalent work experience
Excellent communication and relationship building skills
Internet savvy
Strong verbal and written skills
Able to work in a team environment and fulfilling objectives with minimum direct supervision
Innovative, proactive and self-directed
Able to focus on goals and develop a work plan that produces desired results

179

Customer Care Representative Resume Examples & Samples

All applicants must pass basic skills testing in order to be considered for the position
We are committed to developing and implementing innovative projects that increase energy efficiency and save clients money
We provide an opportunity to build a successful and rewarding career in a variety of functional business areas
We foster individual talents and abilities while promoting the value of teamwork
Our culture prepares you for a lifetime of learning and professional development

180

Customer Care Representative Resume Examples & Samples

Maintain Communication Scores >6.5 (includes following a template while offering alternate and/or add on items in a personal and friendly manner)
Occupancy average >80%
Average talk time <6:00min
Contribute to preserving a 2.5% or less abandon rate
Offers customers add-on sales that complement their purchase achieving 90% on applicable orders
Offer customers Orvis credit card and achieving 90% offer rate and 5% application completion rate
Serve as a liaison between customers and the company by making decisions within set limits that will retain the customer’s good will towards Orvis while maintaining exceptional response time to customer circumstances as well as prompt follow-up of any commitment(s) made to the customer
Ability to provide excellent customer service
Working knowledge of call center and mail order industry preferred
Positive attitude and ability to function in a fast-paced, changing team environment
Possess basic terminal and computer knowledge
Effective interpersonal, verbal and written communication skills using proper grammar and accurate spelling
Multi-task and detail oriented, good math skills including calculation of percentages and averages

181

May st Homeadvisor Customer Care Representative Resume Examples & Samples

Contact customers on accounts, including outbound customer contact when appropriate
Ensure integrity of data and information
Accuracy/Attention to Detail

182

Customer Care Representative Resume Examples & Samples

Thoroughly documents inquiry outcomes for accurate tracking and analysis
Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner
Ability to meet department goals

183

Customer Care Representative, Ilec Resume Examples & Samples

Competitive compensation
Excellent benefits including health, dental, vision, 401 (k), disability and life insurance
Fitness membership discounts
Generous paid time off policy including paid parental leave

184

Customer Care Representative Resume Examples & Samples

Provides first line Technical Support within the EMEA region to internal and external customers
Administrative support for all functions involved in the lab system
Provides telephone and email support/resolution to service requests according to defined service levels, while demonstrating technical expertise and exceptional customer service skills
Interacts with customers via telephone and e-mail, to solve problems related to internal customer computer hardware, software, network, and telecommunications systems
Assures that all activities are performed according agreed schedules
Escalates unresolved calls to appropriate support specialist or service group and alerts management to recurring problems and patterns of problems
Participates in on-going training, procedural review/development, reporting, and compliance activities
Administrative support ordering service parts and returning products
Provide active support to the returns department processing capital equipment in a Tier 1 distribution environment
Education level: MBO+ / HBO level with experience in similar function
Good knowledge of the English and German language and preferably any other European language
Flexible and representative attitude
Computer literate, network knowledge required
Good social and communication skills
Creative thinking and innovation
Self-motivated, with high energy and an engaging level of enthusiasm
Able to build and maintain lasting relationships with both internal and external customers
High level of responsibility

185

Customer Care Representative Resume Examples & Samples

Local language(s) of the country + English - spoken and written
System minded: MS package / SAP / CISCO IPT/ CRM and FSCM
Good knowledge of the local health care system
1-3 + years’ work in an office environment
SOX compliance – Familiar with SOX, traceability and revenue recognition requirements
SAP experience is preferred
Good communication skills (telephone & e- mail )
Team player & flexible, but able to work independently
Problem Solving Skills
Strong customer relationship buildings skills
Ability to cope with stressful situation
Flexible in approach, and a positive, upbeat and friendly personality
Willing to help and support others and constantly search for continuous improvement opportunities
Project Management - lead and be part of a working group
Change Management- lead and be part of a working group
Understands Key Account requirements

186

Comcast Business Customer Care Representative Resume Examples & Samples

Interacts with small and medium business customers via telephone or email to assist with billing issues
Explains billing cycles, processes, and prorates effectively to ensure that customers understand their statements
Navigates through a variety of software applications to manage customer account information and resolve billing issues
Resolves delinquent account balances. Corrects errors and discrepancies on customers' billing statements as necessary
Identify opportunities for process improvements & provide feedback and possible solutions to leadership
Communicates effectively with customers in a professional manner while setting accurate expectations for issue resolution

187

Senior Customer Care Representative Resume Examples & Samples

QC pre-walk homesites with teams to provide home completion punch list for a zero defect delivery of homes to our customer
Coordinate with the construction staff the completion of walk-through repairs within 7 days or one day prior to review and acceptance
Preform customer TLCs and supervise scheduling of trade partners repairs in homes after delivery to homeowner
Assure scheduled inspections with homeowners, assess routine warranty claims and follow through for completion of all service requests within 21 days
Provide accurate and timely information to manager on progress and scopes of work through the weekly aging report or sooner as needed
Work with the Department Managers on special projects as needed
Issue Purchase Orders and investigate repairs for any backcharges
Work with new associates implementing the initial CCR training program

188

June Th-homeadvisor Customer Care Representative Resume Examples & Samples

Negotiate transactions in accordance with established laws, regulations, and policies
Maintain professional demeanor while resolving customer needs
Serve as a resource within team, including assisting new associates with training needs
1 to 3 years customer service experience and/or general office experience preferred
Oral communications
Working with MS Office

189

Customer Care Representative Resume Examples & Samples

Communicate proactively through outbound calling to customers and/or key contacts to meet specific objectives and maximize customer experience
Receive, process, and own domestic and export orders using SAP
Initiate necessary actions required to ensure international/domestic and internal/external customer requirements are satisfied
Interface with Business Management, Marketing, Sales, Production, Quality, SH&E, Logistics, Shipping and Customer Financial Services to support and improve activities globally, and to deliver quality service and performance as relates to order management, credits, debits, returns, scheduling, shipping
Create and maintain accurate customer master data, including customer records and customer-material information
Maintain file and data integrity in all phases of order processing
Assist customers with
At least two years of experience in business-to-business customer service, or 3+ years in a non B-B service role
Customs and export regulations/HTS - International ocean and air shipments and freight rates, INCO Terms, Bulk, TL, LTL and other modes of transport
SAP Sales and Distribution experience a plus

190

Apply Today Customer Care Representative Resume Examples & Samples

Provide personalized customer service of the highest level by establishing rapport and presenting a positive, friendly attitude
Accurately update systems and databases with status details and other information relating to customer concern or need
Maintain strict confidentiality with customer, employee, and company information
Recommend changes to policies and procedures to support providing a low effort experience for our customers. Immediately implement and maintain control when procedural changes are presented
Assists with training and coaching of new team members. Assists others within department and assists in leading departmental projects or activities
HS diploma or equivalent required
Prior experience in customer service, financial services or similar industry preferred
Proficient verbal communication skills; fast and correct typing and the ability to create grammatically correct responses/comments without spelling errors
Ability to quickly recognize signals of a disgruntled customer, diffuse situation, ability to respond without getting angry, and recover customer loyalty

191

Dental Customer Care Representative Resume Examples & Samples

Assist external customers with their billing questions, payments, method of payment updates and cancellations requests
Issues related with Change to Maintenance
Assist External customers with account updates (Licenses File Change LFC)
Credits and disputes
Provide support to internal/external customers with warranty and/or contract status for hardware/Software
Process replacement orders for units that are covered under a warranty
Customer service rep is responsible for calling the customers to make sure that the defective parts are returned once they are replaced
Excellent Service Attitude
Speed and accuracy in data capturing
Proven ability to multitask
Critical thinking and decision taking
General Office Skills
Ability to deal with irate customers

192

Dental Customer Care Representative Resume Examples & Samples

Assist external customers with their billing questions, payments, method of payment updates and cancellations (Change to Maintenance) and issue credits (up to certain amount) Assist External customers with account updates (Licenses File Change LFC)
1 year experience in customer service and billing (desired)
Critical thinking

193

Customer Care Representative Resume Examples & Samples

Works towards service excellence by providing telephone, internet and in person customers with accurate and timely product and service information in accordance with Company standards
Accurately and in a timely fashion, enters customer orders in the database, verifying and communicating product availability and delivery information
Within designated guidelines, resolves product or service problems by clarifying the complaint, determining the cause of the problem, offering alternatives and solutions to the problem, expediting correction or adjustment, and following up to ensure resolution. Fills out all CIQ’s electronically, following the CIQ process
Works towards meeting the departmental goal of average speed to answer of 3 rings or less (18 seconds or less). Demonstrates a sense of urgency by remaining available to answer calls in queue, utilizing the RELEASE feature on the telephone appropriately
Communicates effectively orally and in writing with internal and external customers, following proper telephone and email etiquettes. Meets individual call rating goal of 90%
Contributes to the team effort by answering CSR’s questions, helping with the training of new hires, assisting with the workload when a CSR is out of the office and participating in team projects. Demonstrates the ability to prioritize the workload and multi task
Follows standardized work procedures, departmental processes and Company guidelines, making suggestions to improve efficiency
Acts as an extension of sales, promoting the Customer Care Spotlight Items of the week, reminding customers about accessories, add on items and new or alternate products and providing information about special promotions
Maintains attendance at or above designated standards, is available to answer customer calls at assigned start time and works overtime when necessary
Observes and enforces all Company rules and safety practices
Within the individual’s knowledge, skill and/or ability, performs such other duties as shall be required by members of the management team
Outstanding oral and written communication skills
PC skills (Excel and Word) experience
Automotive background
AA/AS in Business related area preferred. BSBA desirable
2 years’ customer care experience

194

Customer Care Representative Needed Resume Examples & Samples

Document customer interactions information within company, strengthening the link between the customer and the factory
Build a professional relationship with customers to increase loyalty in the company products
Ability to maintain professionalism with composure and resilience
Provide Intermediate direct and prompt assistance to customers through various media (phone, email, letter, and fax), acting as a customer advocate
Resolve less common customer issues through a broad understanding of Cummins processes, systems, and practices
Ability to work in a cross-functional organization, building relationships and managing conflict with customer
Ability to escalate internally and externally as required providing documentation throughout process
Contribute to the development of customer and knowledge database(s) by accurately and consistently recording customer contact information

195

Disease Focused Endocrinology Customer Care Representative Resume Examples & Samples

A Bachelor's Degree
6+ years successful pharmaceutical sales experience
Endocrinology disease state experience preferred
Strong aptitude to sell clinically and to therapeutic specialist
Ability to travel and possess a valid driver's license to drive to assigned healthcare accounts, unless otherwise specified
The drive for self-development, the ability to collaborate and an action-oriented work ethic

196

Aesthetics Customer Care Representative Resume Examples & Samples

General Computer and Keyboarding Skills
Microsoft Office Skills
Ability to thrive under pressure in a fast-paced environment
Ability to work within given Schedule Adherence tolerances
Well Spoken and a Clear Communicator
Customer Service Experience Preferred
Works well in a team driven environment
Strong Sense of Urgency

197

Customer Care Representative Resume Examples & Samples

Deliver an easy and enjoyable customer service experience to our customers
Make sure we exceed our customer’s expectations every time they call us
Reassure our customers that you are here to help. Sometimes our customers are frustrated when they call – wouldn’t you be if you lost your mobile phone or your TV stopped working? You will solve their problems and diffuse their frustrations

198

Customer Care Representative Resume Examples & Samples

Is focused and organized
Loves technology and helping others
Quickly navigates multiple software programs, windows applications, and search engines
Has top-notch listening skills allowing him/her to understand the issue and troubleshoot resolutions
Is self-motivated with the ability to stay on task and take initiative
Must be self-disciplined and be able to operate independently
Has the ability to up-sell to promote additional services and products that promote program loyalty

199

Customer Care Representative Resume Examples & Samples

Customer Order entry
Receive, enter and process for packing customer orders as received on a daily basis
Track the progression of orders sent to pack to ensure orders are packed on time
Request hazardous labelling and documentation from 3rd party once orders are packed
Invoice orders & Process SLI (standard letter of instructions) to the distribution center once orders are done packing
Log accurately all of the details of each order to ensure monitoring of turnover
Follow through to ensure orders are shipped on time and customers are informed accordingly respecting shipping calendars
Respond to assigned customer inquiries and/or issues with accurate and professional correspondence in a timely manner
Assist the commercial team with added value information when required (orders received by customer, orders received within the month etc.)
Become the key contact and key collaborator with the customer
Must be able to work as part of a team in a fast paced and pressured environment, communicating effectively with all levels
Experience within an office environment, international shipping and customer service
Strong time management, organizational and analytical skills a must
Position requires the ability to work independently and as a team player
Proficiency with Microsoft Office applications is necessary

200

Customer Care Representative Resume Examples & Samples

Deliver excellent service to customers and partners
Communicate with customers handling their requests with a high degree a professionalism
Receives and inputs orders directly into computer system from customers via telephone, fax and e-mail
Efficiently and accurately securing necessary information/documentation from customers/partners
Handles pricing, material and general inquiries from customers
Researches and resolves customer inquiries on shipment, order discrepancies and billing/credit matters. Performs appropriate tasks and transactions
Processes and makes adjustments for returned goods by entering orders, credits, etc
Interfaces with various departments to facilitate customer orders and research customer inquiries
Communicating company policies and procedures to customers and responding to customer inquiries
Responding with agility to emergency situations, including various overtime assignments
May occasionally need to physically prepare orders for shipment
Performs physical and administrative tasks involved in shipping and distribution of sets/products
Prepares domestic and international shipments and arranges transportation
Creates and maintains reports and forms to track product movement in each functional area
Tracks instruments, implants and components used from loaner sets for customers via computerized tracking system
Follows procedures to comply with department/company processes
Complies with Good Manufacturing Practices (GMP)
Performs projects as assigned by Supervisor/Lead using independent judgment and using initiative to follow project through to conclusion
Knowledge of basic small-package transportation services
Notify customers on outbound sets, restocks, billings and inventory related issues
Must comply with applicable ISO and FDA regulations as stated in Quality Manual
Work with EDI order system and WAF (Wide Area Workflow) as assigned
Must be available to work overtime and weekends
Requires operation of material handling equipment, when applicable
Not Applicable
High School Diploma/GED, Degree preferred
Requires procedural skills in reading, writing, basic arithmetic and basic PC skills
Working knowledge of ISO/GMP requirements preferred
1+ year experience with UPS/Federal Express/ small package manifest systems
2+ years Customer Service experience
1+ year Inventory Control experience
Proficiency in MS Word and Excel software
Basic Infection Control knowledge preferred
Good communication skills are essential
Working knowledge of computerized inventory control system
Language and mathematical skills; reasoning ability
Language Skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations

201

Customer Care Representative Resume Examples & Samples

Competency with PC and 10 key
Knowledge of retail and lease auto finance helpful
Ability to function productively in a high-volume environment
Prior customer service experience is preferred
Ability to multi-task and work with minimal supervision

202

Customer Care Representative Resume Examples & Samples

Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey
Maintaining composure in dealing with executives, clients, prospects, and staff, in group settings and in situations requiring high performance and results
Close vision, distance vision, and ability to adjust focus
Regular talking and hearing
Wearing of a headset throughout work shift
Receiving automatically connected phone calls from an ACD phone system
Ability to sit for long periods of time while working on a personal computer

203

Customer Care Representative Resume Examples & Samples

Consistently provide genuine, friendly, personable and professional service
Handle multiple responsibilities and balance customer priorities
Support sales and operations team members to ensure that our vision of enhancing the customer shopping experience is realized
Ability to multi-task within a fast-paced service environment
Demonstrate excellent listening skills and the ability to work independently and with a team
Flexibility to work a retail schedule that includes days, nights, weekends, holidays and events

204

Customer Care Representative / Hour Resume Examples & Samples

Efficiently schedule customer's deliveries to meet their needs
Proactively resolve escalated customer issues
Effective communication, interpersonal and organizational skills in person and on the phone
Perform additional functions that may be assigned at the discretion of management
Proficient computer skills and able to learn proprietary P.O.S. program

205

Customer Care Representative Resume Examples & Samples

1-3 years Customer Service experience
Fluent in Spanish and/or French
Typing minimum 30 WPM 85% accuracy
10 key punch 30 WPM 90% accuracy
Able to analyse, root cause and solve problems
Able to work under pressure and tolerate stress
Open and positive attitude
Able to accept constructive criticism from peers and management
Takes initiative and stay focused on tasks at hand
Microsoft Office Basic

206

Customer Care Representative Resume Examples & Samples

Up to 1 year experience with call center or customer service experience/training
Fundamental computer knowledge and maneuverability within window applications
Basic understanding of Microsoft office suite, specifically Word and Excel
Associates degree preferred
General understanding of life and health insurance, retirement, annuity and investment products a plus
Experience working within a computer mainframe a plus
Ability to maintain confidentiality of customer and company information
Ability to work independently and seek additional opportunities when able
Ability to work in a team environment to develop integrity, trust and respect of coworkers at all levels

207

Customer Care Representative West Oaks Mall Resume Examples & Samples

Must be 18 years or older
Must be willing to work the shift for this position which is Monday through Friday 10am-7pm (or last phone call-with one day free during the work week) and EVERY Saturday from 8:30am-5pm (or last phone call)
Must be willing to work Monday through Saturday
The ability to work in a team environment

208

Senior Customer Care Representative Resume Examples & Samples

Maintain professional, timely and effective communication with all parties
Responsible for all aspects of account management, administration, account inquires and sales support / business development / reporting
Manage the order process in line with Key Account company procedures by proposing improvements where necessary
Exhibit proactive approach to issues by clarifying customer requests. manage expectations by determining the cause, seeking solutions and escalating appropriately
Develop and maintain excellent relationships with key account customers
Maintain up-to-date knowledge of client’s business, relevant products, the market, processes and suppliers
Develop strong relationships with cross functional teams to ensure high level of support to Key Accounts (Supply Chain, Sales, 360)
Actively participate in special project and assignments
Exhibit strong problem solving and independent decision making abilities
Ability to develop an action plan to drive performance and corrective actions
Demonstrate ability and willingness to take on additional responsibilities
Undertake regular customer visits, presentations and face to face meetings
Remain fully flexible to meet business requirements and demands
Communicate with management team on a regular basis to ensure all Key Performance Indicators (KPI) are being met
Manage service issues where possible by clarifying customer complaints, determining cause and seeking solutions and escalating appropriately. Establish root cause analysis and communicate efficiently to senior management
Monitor performance, provide coaching and mentoring to Customer Care Representative I and II where appropriate
Ability to support VMI requirements where necessary
Previous experience in a customer focused environment, preferably in a key account management, leadership, or sales support role

209

Customer Care Representative Resume Examples & Samples

High School Diploma or Equivalent and 3 or more years of experience in the Account Management area
Billing experience
Group Life and Disability product knowledge
Customer Service experience

210

Customer Care Representative Resume Examples & Samples

Provides service to patients, prescribers, pharmacies and Commercial sales staff regarding the Risk Evaluation and Mitigation Strategy (REMS) programs
Complete new hire training as well as ongoing training on REMS programs and supporting systems (database, telephony, reference manual, etc.), departmental and corporate standard operating procedures and work practices/instructions, call handling and interaction skills, advanced communication skills, and inspection readiness
Handle transactions with customers primarily via outbound calls, faxes, and emails concerning REMS programs and triage customers to Medical Information(for medical related inquiries including some reports of adverse events), to Patient Support (for inquiries about patient financial assistance), to Order Management (for product orders or return goods), and to other customer support groups within company (for non-REMS products) as appropriate
Develop as a REMS subject matter expert and educate internal and external customers on REMS programs by effectively describing the purpose of REMS, REMS policies and procedures, and processes used to support the REMS guidelines
Maintain documentation of performance against KPIs within agreed upon tools -Recognize potential reports of adverse events and product quality complaints, capture relevant information (as required by policy), and direct such calls to the appropriate department as outlined in the standard operating procedures

211

Customer Care Representative Resume Examples & Samples

Accept inbound calls and handle customer requests
Place direct, drop ship and remote enhanced delivery orders
Process credit research requests
Meet all department goals including schedule adherence, average handle time, attendance, and quality monitoring
Enter all calls in the Call Tracking System with accuracy and well documented call notes
Communicate effectively with Internal and External customers
MS Office (Excel, Word, Outlook)
Organized and detail oriented
Team work
Positive Attitude
Excellent Attendance record
Strong schedule adherence
Multitasking abilities
High levels of engagement
Time management skills
Minimum 1 year experience in a call center environment preferred
Knowledge of SAP preferred
Pharmacy Tech exp preferred
Bilingual plus

212

Customer Care Representative Resume Examples & Samples

Providing superb support our Sales Teams to achieve target by providing administrative support which includes preparing all related student documents. Customer Care Agents will also be a liaison to all relevant persons ensuring our students are booked correctly pre and post-arrival
Delivering outstanding customer service through building rapport and maintaining a strong relationship with students. The best care agent does this by promptly responding to student inquiries, handling and resolving complaints and escalating issues accordingly
Managing cancellations & postponements; follow through reasons for cancelations, chase unconfirmed bookings and give special attention to long term customer’s arrivals and email reminders
Native Spanish and English fluency
Bachelor's Degree or equivalent
Experience working in an office administrative or customer service role
Competent computer skills
Ability to work independently and as a team
Resilient; can quickly bounce back from setbacks, keeps positive and maintains focus on the end goal

213

Customer Care Representative Resume Examples & Samples

Provide timely, accurate customer service by answering inbound calls from assigned queues, researching issues, clarifying and resolving customer inquiries and recording notes in customer accounts to achieve call quality metrics and meet service level expectations
Obtain insurance information on behalf of clients by placing outbound calls to agents, carriers, or borrowers as assigned and entering collected data to achieve productivity and quality metrics and ensure account information is complete, accurate and current
Resolve customer issues by answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
Build customer service knowledge by taking initiative for learning additional processes, queues and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
1 year relevant experience
Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Terminology, function and fundamental capabilities of common computer, software
Basic knowledge of Microsoft Word, Excel and Outlook
Follow established guidelines to focus on details and complete tasks attentively and thoroughly
Quickly and accurately perform data entry; keep logs, records, and files up-to-date and readily accessible
Utilize effective research and investigative techniques
Understand customer needs and goals actively look for ways to meet them
Communicate information in a clear, well-organized, and professional manner
Encourage and build mutual trust, respect, and cooperation among team members
Escalate issues when necessary
Professional verbal Spanish language skills
Adhere to assigned schedule and demonstrate punctuality and consistent attendance
Show empathy and sensitivity to the experience of others
Positive, pleasant and supportive disposition towards co-workers and colleagues
Professional, polished, poised and positive demeanor
Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow

214

Customer Care Representative Resume Examples & Samples

Send sample shipments to customers. Allocate products when in short supply
Conduct customer surveys
Resolve questions, requests, and problems promptly and courteously
Basic Computer Skills: MS Office, Internet Explorer
1-3 years of customer care service
Good interpersonal skills and good communication skills
General knowledge of vitamin supplements preferred, but not required

215

Customer Care Representative Resume Examples & Samples

Troubleshoot and diagnose basic construction issues in homes
Receive and Return all Customer phone calls within 24 hours
Enter all inspection report information in the CFT program as identified service orders
Send 30 Day and 360 Day histories to homeowners with cover letter
File all documentation in warranty file and keep with other department file in a central folder
Enter all completed service orders
Process UW Requests when work complete and invoices are submitted
Water intrusion list is to be logged daily and followed through
Make homeowner reference manuals for all closings
Keep track and maintain closing paperwork for construction

216

Customer Care Representative Resume Examples & Samples

Positive attitude and personality
Ability to be reliable and on time for shit
Previous experience within an office setting

217

Customer Care Representative Resume Examples & Samples

Must be fluent in English (verbal and written);fluency in French (verbal and written) is considered an asset
Post-secondary education preferred
Minimum 2 years of customer service experience in a call centre environment; previous sales experience is considered an asset
Strong interpersonal and communication skills (both verbal and written)
Excellent listening skills and the ability to ask probing questions, understand concerns, and overcome objections
Enjoys working independently in a fast paced environment
Strong computer skills and ability to learn and navigate new software quickly
Must possess a professional, friendly and empathetic attitude and be able to quickly develop a rapport with customers over the phone
Flexible and adaptable; willing to learn new skills
Fast and accurate typing skills – 30 words per minute required

218

Customer Care Representative Resume Examples & Samples

Provide a professional and timely response to all customer/client inquiries in accordance with the company’s policies and procedures utilizing ADC telephony and CRM systems
Accurately educate ADC’s customers/clients with information about the products, processes and services available
Engage with internal departments for service requests, transferring of inquiries, and knowledge sharing
Manage daily tasks and track customer correspondence in systems for reporting and analysis
Meet or exceed defined performance expectations established for quality and service
Two to four years of customer interaction and service
High school diploma or general equivalency
Background in a call center, mortgage servicing and or real estate, preferred

219

Customer Care Representative Resume Examples & Samples

3-5 years Customer Service, Supply Chain, or Account Management experience
Strong understanding of Manufacturing and Retailer supply chains
Superior analytical abilities
Detail oriented, good data management skills
Ability to multi-task and effectively manage time and resources
Decision Quality - Ability to think outside the box to provide first contact/call resolution
Professional Demeanor with Approachability and Likeability
Strong relationship building & interpersonal skills, Demonstrated Teamwork skills
High Learning Agility - adaptability and flexibility while in a state of constant change
Extensive knowledge of CHEP departmental responsibilities
Technical User of BW, SAP, Siebel, Portfolio Plus
Intermediate MS Office skills (Outlook, Word, Excel, Power Point)
Demonstration and proven abilities working in a Matrix Environment
Continuous improvement mindset

220

Customer Care Representative Resume Examples & Samples

A High School Diploma is required
2 or more years of customer service experience
An Associates Degree or higher education
Strong knowledge of MPSC rules and regulations and the ability to effectively assess situations and apply said rules &

221

Customer Care Representative Resume Examples & Samples

Proven work experience in a Customer Service/Client Relationship management capacity
Experience in ecommerce, online payments, credit card processing and/or logistics is preferred
Must be detail-oriented with analytical and organizational skills
Must be a "problem solver" with the ability to work simultaneously on various projects and bring resolution to problems independently
Must be skilled in Microsoft Office with an emphasis on Excel, Word and Outlook

222

Customer Care Representative Resume Examples & Samples

Provide solutions to customers! Our employees are empowered to make good business decisions based on the needs of our customers and our current business practices by providing complete and accurate information regarding life and health insurance, retirement and annuity investment products while focusing on customer satisfaction
Look for and be proactive for ways to make it easy for our customers to do business with us!
Show the customer your care on each and every inquiry! As the voice of our company and as a customer care professional, it’s important for you to personalize and express your care and concern for the customer using your skills to effectively resolve their service request or problem
As a financial services company, we work hard to ensure we have our customers’ trust with their investments. Within this role, we express confidence via our voice tone, along with our actions, to our customers to demonstrate they have our trust regarding their financial security
In a customer centric company, team work is very important! We want to ensure our customers end each interaction with us knowing they have made the right decision investing their future with us by thinking we have good people!
Working for Transamerica is rewarding; however, we do have daily, monthly and annual quality and productivity goals and metrics that need to be achieved. Your leadership team is dedicated to working with you to achieve our goals, ensuring you grow professionally as well
Have a high school diploma or equivalent
Up to one year experience of contact center and / or customer service experience
Fundamental computer knowledge and maneuverability with windows applications
Associated degree
General understanding of life and health insurance
Knowledge of retirement and annuity investment products

223

Customer Care Representative Resume Examples & Samples

Completion of secondary/ high school or equivalent
1-2 years of customer care experience
Experience in a support desk environment or an inbound/outbound high volume call center is an asset
Organized and detail oriented, with the ability to multi-task in a fast paced environment
Ability to communicate both in verbal and written form
Experience with web navigation and proficient skills in Microsoft Office
Previous experience using WebEx software and customer relationship management tools is and an asset
Previous experience in a technical customer care environment preferred

224

Customer Care Representative Resume Examples & Samples

Responsible for full realm of activities associated with handling and processing customer service calls, related to the rental of both electronic and environmental test equipment
Provide final resolution for each service call including repair and returns, exchanges, and equipment un-sells
Assess each situation independently and act accordingly for the fair benefit of both the customer and the company
Evaluate equipment returned from customers and make a recommendation or determination on the status
Work with customers to resolve any discrepancies and provide appropriate documentation and/or return logistics as required
Provide technical expertise to internal support staff and external customers
Continually learn about the business, the customers and the equipment to stay abreast of the changing needs of the customers and the busines
Strong computer skills; MS Office, Excel and other programs or platforms
Strong interpersonal, communication and organizational skills; ability to handle a volume of phone calls and meet goals and deadlines
Advanced verbal and written communication skills
Hours: 12 noon to 9pm Monday through Friday
Near DFW Airport

225

Medicare Customer Care Representative Resume Examples & Samples

Minimum of 1 year of customer service experience or experience in medical office/facility
High School diploma/ GED
Ability to work in a fast paced environment and handle a constant volume of phone inquiries
Strong typing and computer skills – must be able to use multiple computer applications simultaneously
Effective written and verbal communication skills, listening skills and attention to detail
Be available to work an 8 hour shift during the hours of 7:45am – 9:00pm Monday – Friday plus be available for overtime as determined by business need
Background in health insurance

226

Customer Care Representative Resume Examples & Samples

Bi-lingual a must. Must be fluent in Spanish
Strong computer knowledge and navigation
1+ year Customer Service Experience

227

Customer Care Representative Resume Examples & Samples

Bachelor’s Degree, preferably in Administration or Industrial Engineering
Medium-High English
Ability to manipulate data through various applications ( Analytical)
Excel ( Macros, pivot tables )

228

Customer Care Representative Resume Examples & Samples

Account management of key customer accounts in the UK and across Europe
Pro-active account selling over the phone
Day to day management of 100+ customers
Lead generation and conversion of existing and new business sales
Handling of all customer enquiries end to end
Complaint handling and continuous improvement
Sales Support
A minimum of 5 years’ experience in phone-based Account Management/Telesales
An excellent telephone manner, comfortable talking on the phone and dealing with challenging situations
Ability to influence all levels of the business and support functions to drive results across accounts
Good planning and organisational skills, with the ability to effectively prioritise
Proven experience hitting and exceeding targets to tight deadlines
Willingness to travel when required
Fluency in German, French, Spanish or Italian
Packaging industry or manufacturing experience
Degree educated
Experience working with ERP/CRM systems

229

Digital Customer Care Representative Resume Examples & Samples

4 year degree
Customer Service: 2 years
Digital/Ecommerce: 1 year

230

Customer Care Representative Resume Examples & Samples

Sales experience preferred but not required
Minimum of one year of customer service experience
Strong typing and oral communication skills
Regular and prompt attendance during training and scheduled shifts
Flexibility with hours and days, although position will assign regular shifts (Saturdays and evenings are common)
Ability to multitask and work in a fast paced environment
Winning ATTITUDE and DRIVE FOR SUCCESS, a must!
Computer proficiency, a must
Bi-lingual proficiency (English-Spanish) is a plus but not required

231

Customer Care Representative Resume Examples & Samples

Assumes responsibility for the accurate entry of customer orders received orders by phone, fax, electronically and by email
Processes orders for order deadline and remain available in the call queue to answer inbound calls
Able to work in a fast paced environment, works independently or as part of a team
Ability to type 40wpm+ and strong attention to detail
Ten-key by touch

232

Customer Care Representative Resume Examples & Samples

To receive customer calls/emails and create service incident tickets in the appropriate Service Management System, ensuring that all prerequisite checks have been completed before allocating the ticket to the appropriate engineering team/other department
To receive and process requests for corrective and preventative maintenance in the appropriate Service Management System(s), identifying suitable Customer Service Engineers by optimising qualifications, availability, location and spare parts availability, resolving resource conflicts by re-planning of activities within defined scope
To create and manage spare parts orders as required, synchronising with Customer Service Engineer visit where appropriate
To plan and communicate all proactive maintenance activities (including Updates, Installations) for install base, ensuring completion within specified timeframe
To record all relevant Customer Service Engineer attendances/absences in the appropriate Service Management System(s)
To support other Customer Service teams as required to ensure service delivery is planned and carried out in accordance with Service Level Agreements
To identify any opportunities to improve efficiency and effectiveness of Customer Care Centre processes

233

Customer Care Representative Resume Examples & Samples

Strong communications skills – verbal, written and listening
Strong working knowledge of Avaya ACD telephone system and ADP eTime
Strong navigation skills in REMS-H, Support Point and SharePoint
Strong working knowledge of SOPs and Work Instructions
Computer Skills – MS office suite, Basic/Intermediate (Outlook, Word, Excel)
Strong data entry / keyboard skills and the use of basic office equipment (telephone, fax machine, copier, etc.)
Team player, adaptable to change, and able to build mature business relationships, demonstrates Advanced Communications Skills
Knowledge of and compliant to HIPPA guidelines
Good documentation practices
Knowledge of medical or scientific terminology, a plus

234

Specialist Customer Care Representative Resume Examples & Samples

Must be a United States Citizen
Two to four-year degree or equivalent work related experience in a support center / help desk / customer service environment
Openings for all three shifts; will work a rotational standby
Not a requirement but a plus if the candidate holds some familiarity in the following technical disciplines
Block storage technology (Hitachi, EMC, IBM)
Unified Compute Platform (Hitachi)
File (NAS) storage technology (NetApp)
SAN & IP technology (Brocade, McData, Cisco, Qlogic)
Open Systems (Windows, Solaris, AIX, Linux, VMware, Novell, Tru64, Open VMS, HP-UX)
Computing server platforms (Dell, HP)
Mainframe (ZOS, MVS, Escon, Ficon)
Networking Concepts (VLAN, VSAN)

235

Customer Care Representative Resume Examples & Samples

2 years of residential construction experience is required
Strong communication and problem-solving skills with the ability to navigate difficult conversations with challenging customers
Superior organization and follow-up skills

236

Customer Care Representative Resume Examples & Samples

Manage all service information provided through the airline reservation systems to ensure exposure to the consumer and accessibility for the intermediary of national and local marketing programs on a global basis
Present feedback to Travel Agencies, Guests, Internal and External Partners, Hotels and franchisees to emphasize opportunities available to them through automation interfaces with other systems according to the specific needs and strategies of their corresponding properties
Initiate/Facilitate requests for improvements to the functionality and design of the tools used by the GDS Help Desks globally to achieve better customer service results and greater efficiency
Manage the resolution process with each airline reservation system and Indirect Distribution system to achieve best results for all SCH brands. Ensure all activities are in accordance with the contractual agreements between each airline reservation system by reviewing activities and resolving discrepancies
Manage operations for GDS/Airline system mapping and the Worldwide Corporate Account Program
Ensure that the rates are viewable and bookable in systems. Facilitate troubleshooting and give possible resolutions to their problems
Manage all reservations made via the Extranet by manually uploading into HOLIDEX Plus
Composes monitors and reviews correspondence to different Global Distribution channels and external contacts regarding inquiries, requests, complaints and general information
Acts as liaison between assigned work areas to internal/external contacts to convey appropriate information. Responsible for doing a variety of administrative duties, become familiar with Global Distribution responsibilities, processes and assist in the making and coordination of special projects to support departmental business operations
Strong PC skills including software packages with emphasis on spreadsheets, word processing, and databases. Fundamental knowledge of GDS, Holidex Plus & MS Office
Demonstrates analytical skills and research abilities
Clear and effective oral and written English communication skills
Detail oriented and good problem-solving skills
Ability to handle multiple projects in a fast paced environment
Extensive customer service and presentation development skills
The majority of activities are administrative in nature. Although secretarial duties may be performed, they are secondary to the administrative aspects of the job
Strong project coordination skills, demonstrating the ability to take the ultimate objective and deliverables into mind and working backwards to determine the intermediary steps and linkages
Must be flexible with schedules, including graveyard shifts, holidays and weekends
Experience in hotel front desk, hotel reservations, and travel industry or customer service with demonstrated proficiency and understanding in one or more functions related to the position an advantage

237

Customer Care Representative Resume Examples & Samples

Obtain insurance information on behalf of clients by following established guidelines to place outbound calls to agents, carriers, or borrowers as assigned and entering collected data
Adhere to customer care team standards bysoliciting advice and feedback, demonstrating punctuality and compliance with schedule and adjusting performance based on individual evaluations to meet established metrics and contribute to achievement of department goals
Resolve basic customer issues by processing grievances and complaints, answering inquiries, collaborating with peers and escalating calls as required to contribute to customer satisfaction and effectiveness of service
Demonstrate personal initiative by seeking out learning opportunities within different processes, queues and client-specific procedures to develop knowledge and prepare for movement into additional customer support roles and responsibilities
High school diploma or general education degree (GED) required
Mortgage and call center experience
Flexible with Schedule

238

Customer Care Representative Resume Examples & Samples

Provide accurate and timely information to Division President on progress and scopes of work
Evaluate trade partner and product performance. Provide ongoing information to Division President as it relates to quality of workmanship and materials
Work with Division President on special projects as needed

239

Customer Care Representative Resume Examples & Samples

Provide customer support for pre order activities (pricing, availability, proposal, quoting, technical specifications, non-standards, parts identification and custom solutions)
Facilitates and follows up any sales inquires. Prepares quotations, pro-formas and bids for sales such as state contracts, strategic accounts, National Accounts, direct customers, GSA and NAF government sales, etc
Process customer orders (promise dates, order entry, collaboration with supply chain and operations)
Performs credit evaluations, approves/denies credit requests on all incoming orders and lease requests up to $250K. Establish credit lines for each transaction
Manage customer orders from placement to invoicing through multiple channels, including phone, fax, EDI, E-Mail, and websites to ensure 100% customer satisfaction
Manage customer expectations by clearly communicating our commitments (i.e. delivery dates or problem resolution), and keeping customers informed of status of orders, issues, backorders, supersession’s, etc
Provide high quality service through efficient use of all Oracle/Siebel/Mapics/Operating Systems functionalities related to order fulfillment and relative to customer activity
Coordinate with the transportation provider to maximize efficiency of deliveries from a cost and delivery performance perspective
Process claims and product returns in line with policies
Responsible for driving customer satisfaction with assigned portfolio of customers
Respond to and/or refer product and technical questions to appropriate channel
Drive pricing and order processing consistency within the channels
Participate as necessary
Associate’s Degree in Business, Marketing, Supply Chain or Finance. Bachelor’s Degree preferred
5-7 years of experience in a customer service, inside and/or outside sales preferably in an industrial environment
Key Competencies
Demonstrated ability to build strategic relationships within various levels of customer’s organization
Must have excellent verbal and written communication skills

240

Customer Care Representative Resume Examples & Samples

Answer incoming phone calls from customers, caregivers, and applicable referral sources
Process customer order(s), ask appropriate information for billing purposes and follow up as necessary
Respond to customer questions and problems
Follow up on refused orders and orders that are returned without notification with customers and referrals
Process returns or exchange of product
Contact customers to inform them of additional information or payment needed
If necessary, switch backorder to “like” products and notify the customer
Place UPS, SurePost, and USPS tracers if customer does not receive package timely. Fill out appropriate paperwork
Attend any departmental or team meetings as directed
Attend any Company, departments, or team training sessions as directed
Participate in any call coaching sessions
Participate in any and all E-learning sessions as directed
If necessary, document or call any customers that return products unsolicited
Adhere to your posted schedule

241

Customer Care Representative Resume Examples & Samples

Respond courteously, professionally, and efficiently to customer contacts concerning all the program
Handle inquiries and issues to resolution while following the requirements outlined in the processes and procedures
Recognize potential adverse events, capture relevant basic AE information, and direct such calls to Drug Safety as outlined in the standard operating procedures
The position primarily handles inbound calls but will also handle outbound calls, faxes and emails
This position requires workers to use a telephone with a headset
Resolve registration flags or direct non-qualified prescribers, patients and pharmacies to the appropriate resource for additional qualifying information
BA or BS Degree required
Few Months- 3 years Prior exp. in a customer service environment or customer interfacing role
6 weeks of training. The training period work schedule is 8:30 am – 5:00 pm. After the training period, company will be setting work schedules according to the business needs. Candidate MUST be FLEXIBLE to work all available shifts between 8:00 am - 8:00 pm, Monday-Friday. Primary need is currently for the 11:15 am – 8:00 pm shift

242

Customer Care Representative Resume Examples & Samples

Ensure job site cleanliness and safety
Communicate effectively and professionally both verbally and in written correspondence
Work closely with the customer care team to ensure open communication on all matters; develop a strong environment conducive to proactive resolution of issues and strong commitment to producing a quality end result
Provide trade partner feedback to the Director of Construction & Customer Care concerning the trade partner’s timeliness and attention to detail
High School Diploma or equivalent required, or equivalent work experience
Minimum 10 years customer service experience required with a homebuilder
Ability to read blueprints
Must possess carpentry skills

243

Customer Care Representative Resume Examples & Samples

Effectively promote awareness of AAA products/service by recommending products and services to our members
Handle member inquiries and concerns by telephone, fax and email
Accurately enters all data in the appropriate computer system in accordance with department standards
Must have ability to work in a high stress, fast paced environment while maintaining excellent customer service skills
Responsible for researching and resolving service and billing issues in all product areas
Ability to multi task: work with member information on a computer and address their needs at the same time
The confidence, job knowledge, and ability to utilize available resources to provide excellent member service
Excellent written/verbal/computer skills
Enjoy a fast paced, changing team environment
Comfortable in a structured, goal orientated environment
Manages time effectively to support the department standards of

244

Customer Care Representative Resume Examples & Samples

Deliver timely, accurate customer service ensuring the highest level of satisfaction
Handle inbound telephone calls from borrowers, insurance agents/carriers in regards to property/auto insurance coverage
Build customer service knowledge by taking initiative for learning additional processes, queues and client specific procedures to support customer in secondary areas and provide comprehensive, well informed responses to inquiries
Update records and note system as required
Able to meet and maintain availability standards, schedule adherence and attendance guidelines
Flexibility in work hours and in changing environments
May assist answering questions in the help desk
May cross train to assist with borrower follow ups
Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
Sound analytical skills
Solid work quality, accuracy and proficiency
Bilingual skills, both written and verbal, highly desirable
Mortgage Lending Call Center specific experience

245

Master Customer Care Representative Resume Examples & Samples

Run and monitor output of Customer Satisfaction Surveys
Participate in and manage conformance to ISO9001, or other appropriate, quality standards
Assist in managing a Continuous Improvement process for CS&S
Assist in analyzing and managing operational metrics and KPIs
Work with GSS Director to maximize operational billings
Work with GSS Director to identify areas of revenue and cost 'leakage' and assist in implementing plans to
A track record of success, in managing or leading a team
Experience in working with partners

246

Customer Care Representative Resume Examples & Samples

Manage telephone calls from customers/dealers/internal colleagues professionally
Fulfill the order transactions – Process quotes, orders, returns, replacements, Credits and debits accurately and timely
Respond effectively and efficiently to customer inquires within 24 hours ranging from orders, product availability, pricing, shipping, billing (invoices, credits and debits), documentation (proof of delivery, terms of contracts etc), marketing promotions and sample requests
Handle customer complaints, logs the complaint data in system and following through to ensure complete closure within agreed time frame
Resolve problems through analysis of situations and experience to determine best use of approach and resources. Escalate issues appropriately to ensure prompt resolution
Review all open sales orders and backlog; follow up with relevant supply sites to ensure on-time shipments
Work with planners to expedite orders outside standard lead times. Inform customers of product delinquency and proposed recovery dates
Support sales team with excellent communications
Cooperate with functional teams in efficient working way
Review individual key performance indicators and ensure all measures are met
Contribute to team effort by accomplishing related results as needed
Execute in compliance with business policies and procedures
May be required to perform other related duties as required and assigned

247

Senior Customer Care Representative Resume Examples & Samples

Play a key role within the implementation of new assignments and projects, as part of a team or on a individual basis
Manage the process for escalated enquiries and complaints to resolution, without managerial support
Deal with complex customer requirements, efficiently and professionally as per the service level agreement
Maintain daily customer service reports
Provide expertise, guidance and support to colleagues
Develop and deliver training and materials to support departmental needs
Provide cover to the supporting Manager when required
Other duties as dictated by business need
Solve / escalate systems issues
Provide a high standard of customer service support to Life Technologies customers
Manage all telephone / fax / written / web orders within the divisions guidelines, relay price and availability of products to customers where necessary
Plays a critical role in building customer relationships and representing the organization
Respond and process all telephone enquiries as per the service level agreement
Maintain and create new customers accounts
Assess individual customer requirements and direct activities to appropriate departments
Adhere to SOP’s, SLA’s and departmental training guideline
Experienced Microsoft Office and E1 user (preferred)
Extensive Customer service experience required, preferably in an office environment
Good organizational skills and the ability to prioritize effectively
Must demonstrate judgment, tact and diplomacy in dealing with internal and external customers
Work on own initiative on daily routine tasks as well as solving system issues

248

Customer Care Representative Resume Examples & Samples

Plan day and week with little to no supervision
Update customer information as needed
Identify and recommend opportunities to improve business processes and training curriculum
Job holder should be well organised, ability to prioritise tasks and work on their own initiative
Job holder should be calm and able to work under pressure of meeting tight delivery deadlines
Willingness to accept and take ownership of customer issues to see a problem through from contact to resolution
Strong Listening Skills
Strong Negotiating skills: ability to reason and convince customers of course of action
Pleasant and personable approach addressing customers and co-workers
Articulate and a good oral communicator
Previous Customer support / service experience, preferably in a call centre
Previous Technical Support experience
Knowledge of vehicle tracking/telematics an advantage
Knowledge of mobile communications desirable
Experience with Salesforce/CRM applications is advantageous

249

Customer Care Representative Resume Examples & Samples

Provide information to customers on inbound calls concerning service procedures
Arrange pickups, quote rates and answer basic service questions
Handle customer inquiries
Research required information using available resources
Manage and resolve customer complaints
Enter new customer information into system
Update existing customer information
Process orders, forms and applications
Route calls to appropriate resource
Follow-up on customer calls where necessary
Document all call information according to standard operating procedures
Must possess at least a high school diploma; vocational diploma or Bachelor’s/college Degree preferred
Proficient in relevant computer applications and call center systems
Required language skills
Preferably call center work experience or have undergone a Call Center finishing course
Has excellent English communication skills
Willing to work on a graveyard shift

250

Customer Care Representative Resume Examples & Samples

Answer inbound and make outbound calls from the Customer Care department and respond to customer requests within established timelines in order to maintain service level expectations and deliver quality service to customers
Provides information and knowledgeable assistance regarding mortgage loans by retrieved loan information and provide customers their information quickly and efficiently
Provides written and verbal responses to customer inquiries as needed

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