Customer Care Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the customer care support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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C Waelchi

Claudie

Waelchi

19011 Bechtelar Lakes

Phoenix

+1 (555) 261 0910

19011 Bechtelar Lakes

Phoenix

Phone

p +1 (555) 261 0910

Experience Experience

New York, NY

Customer Care Support

New York, NY

Schmeler, Keeling and Metz

New York, NY

Customer Care Support

Resolve client issues on various systems, support client on various systems, assist new clients with property builds and basic training, provide travel agent
Provide first line support to customers
Provide customer service with courtesy, integrity and efficiency to exceed customer expectations
Answer inbound calls and provide timely professional responses to inquiries
Track problems so that recurring problems can be reported to product development
Work environment, conservative and professional (call /contact center) environment
Interfaces with other departments including associates and suppliers to resolve customer problems

Houston, TX

Customer Care European Support

Houston, TX

Lynch, Langworth and Bernier

Houston, TX

Customer Care European Support

Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Develop expertise in EV technology; work with Electricians and Owners to complete receptacle and connector installations
Effectively handle multiple priorities, organize workload, and meet deadlines
Perform detailed daily record keeping and reporting
Flexibility in working schedules for 365/366 days a year
Accurately record issues and data into Dealer Management System. Attention to detail critical

present

New York, NY

SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager

New York, NY

Strosin-Littel

present

New York, NY

SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager

present

Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
Monitor quality of work and identify opportunities for continual improvement
Effectively manage time, workload and shifting priorities
Monitor customer interaction workspaces for customer feedback and opportunities for response
Provide occasional off-hours support with key projects and go-lives
Assist in knowledge transfer between customer and internal teams
Provide expertise with respect to the customer’s use of the SAP S/4HANA Cloud solution

Education Education

Bachelor’s Degree in Courtesy

University of South Florida

Bachelor’s Degree in Courtesy

Skills Skills

Proven ability to professionally receive developmental and positive feedback from our QA coaches and supervisory staff. Essential function of the position
Ability to professionally receive constructive criticism and positive feedback/coaching from our QA coaches and supervisory staff
Ability to demonstrate the willingness to professionally cooperate with others and work in a team environment
Well-developed problem analysis skills with proven ability to make quick and effective independent decisions
Strong attention to detail
Accurately document accounts in a detailed and timely fashion on all customer contacts
Strong technical aptitude. Essential function of the position
Strong computer and keyboard skills, with proficiency in Microsoft Office Suite including Word, Excel and Outlook, and the ability to learn multiple databases. Essential function of the position
Detail oriented. Ability to multitask during a conversation, combining active listening skills, talking, typing, and system research simultaneously. Essential function of the position
Answer inbound calls and provide timely professional responses to inquiries

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Customer Care Support Resume Examples & Samples

Respond to customer inquiries regarding company products
Recommend solutions to customer application questions
Interfaces with other departments including associates and suppliers to resolve customer problems
Follow-up and escalate unresolved problems to ensure resolution is accomplished and track calls to identify trends and provide feedback to internal departments and to customers
Resolve client issues on various systems, support client on various systems, assist new clients with property builds and basic training, provide travel agent support

Customer Care Support Resume Examples & Samples

Resolve client issues on various systems, support client on various systems, assist new clients with property builds and basic training, provide travel agent
Prior retail/customer service experience is a plus
Excellent oral and written English and German communication and presentation skills
Good computer software skills and Internet capabilities
Able to work independently as well as in a team
Experience with hotel reservations, Central Reservation System (CRS), Property Management Systems (PMS), and/or Global Distribution Systems (GDS) is a plus

Customer Care / Onsite Tech Chat Support Resume Examples & Samples

Provide troubleshooting assistance to customers with technical issues on their wireless device
Identify, research, and resolve customer issues with the highest degree of courtesy and professionalism
Demonstrate excellent written, grammatical & interpersonal communication skills

Customer Care, Support Resume Examples & Samples

Respond to users in a timely, friendly, and professional manner
Research, troubleshoot, and recommend solutions for open orders and account issues
Gather feedback and suggestions from the Community
Strive to exceed volume and CSAT (customer satisfaction) goals
Help with side projects and administrative work as needed

Bonus Customer Care Assistant Technical Support Resume Examples & Samples

Ability to navigate through multiple computer applications with speed and accuracy
Ability to work with customers to resolve inquiries
Provide troubleshooting assistance to customers
Ability to accept and implement coaching and feedback in order to achieve individual and team performance goals
Maintain a high level of world class customer service/professionalism to a wide range of customers
Recommend products that best suit the customer
Ability to read and interpret documents
Full Time Employment
Medical, Dental, Vision, & 401k plans
Educational assistance
Paid Time Off
Fun working environment!
Company discounts! Local restaurants, gyms, cell phone service discounts, auto, travel, international theme parks and many more!
Six months experience in providing customer service either via phone or in person
Ability to type (WPM vary based on Client Requirements)
Maintain a positive environment, working with co-workers and customers within a diverse culture
Excellent telephone manner and listening skills
The ability to relate to customers in a professional and courteous manner
The ability to work in a team environment
The ability to work under pressure
The ability to sit for long periods of time
Excellent attention to detail and multi-tasking ability
Self-motivation to work under his/her own initiative
Must pass drug test and state, federal and criminal background check
Must have High School diploma or general education degree (GED)
Must be at least 18 years of age or older

Customer Care European Support Resume Examples & Samples

Answer phone calls and emails to address any customer concern with the highest level of response and attention
Evaluate the needs of customers and work in a creative, pro-active manner to improve Owner Experience
Effectively explain vehicle and charging information to customers by adapting to their specific learning style
Determine if technical solution can be resolved over the phone or escalate immediately to Service Managers, Service Engineering or Supercharger Engineering
Support Regional Service Managers to remedy customer concerns and maintenance requests
Develop expertise in EV technology; work with Electricians and Owners to complete receptacle and connector installations
Demonstrate proactive ownership of daily responsibilities and tasks
Accurately record issues and data into Dealer Management System. Attention to detail critical
Follow up with Customer on services provided; ensure they are satisfied with the work performed
Methods, techniques, parts, tools and materials used in the maintenance and repair of vehicles
Understanding of basic automotive techniques related to repair and servicing of automobiles
Ability to follow oral and written instructions with attention to detail
Willingness to learn new and innovative automotive technologies
Establish and maintain cooperative working relationships with those contacted in the course of work to include the public
Perform detailed daily record keeping and reporting
Effectively handle multiple priorities, organize workload, and meet deadlines
Work in a team-based environment and achieve common goals

Technical Support Customer Care-golden Valley Resume Examples & Samples

Customer Support - Able to promptly answer support related email, phone calls and other electronic communications
Problem Solving - Problems are identified and solved using existing tech web information, utilizing minimal imaginative problem solving skills
Applications Knowledge - Obtain a general understanding of operations related to company offered products
Change Agent - Look for ways to improve support processes. Drive initiation and follow through to implementation
2 years of technical experience and/or technical degree
1 year Call Center experience preferred

SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager Resume Examples & Samples

Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
Understand key elements of the customer’s environment
Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
Align Enterprise Support and Preferred Care offerings to customer business strategy and goals
Facilitate customer meetings and reviews, including quarterly feature reviews, and annual Health Check presentations
Engage cross-functional resources both internally and with customer organizations to align on problem solving activities
Assist in knowledge transfer between customer and internal teams
Effectively manage time, workload and shifting priorities
Provide occasional off-hours support with key projects and go-lives
Communicate effectively with customers both verbally and in writing
Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
Meet customer expectations by anticipating and helping in the resolution of their issues
Monitor customer interaction workspaces for customer feedback and opportunities for response
Review, document and track customer top issues
Collaborate with internal teams by providing important customer feedback, process-improvement suggestions, troubleshooting tips etc
Monitor quality of work and identify opportunities for continual improvement
Up to 30% travel on-site presence
Customer orientation and focus on quality, as well as skills to interact/collaborate with customer IT and LOB decision makers
Ability to communicate effectively with individuals at all levels, internally and externally, with appropriate discretion where required
Excellent English language skills, written and verbal. Additional languages are an advantage
Ability to lead requirements-gathering sessions
Ability to learn and assimilate information quickly
Project Management experience is an advantage
An understanding of IT landscapes and lifecycles with a specific focus on SAP Solutions during transitions, implementations and operations phases for cloud, standalone or Hybrid (e.g. Cloud and On-premise)
Knowledge of the SAP Enterprise Support and the included service offerings such as SAP Enterprise Support Academy, SAP Enterprise Support Value Maps and SAP Solution Manager is an advantage
Knowledge of SAP Success Factors is an advantage
Intercultural sensitivity: SAP Enterprise Support and SAP Preferred Care are global support offerings and interaction with customers worldwide is required
Enthusiast, strong work ethic and a positive attitude
Graduate with a Bachelor or Honours Degree in IT/Computer Science/Physics/Mathematics/Engineering/Business with IT or equivalent
2-4+ years’ working experience with proven ability in a customer-facing role to work with dedicated customers on project and senior management level
Experience and/or acumen of the following technologies and solutions
Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)
Of great advantage are ASP, SaaS, XML, IT networking, SSO, APIs, Connectors experience
Proven record in managing issues, scope, and quality while bringing areas of responsibility and tasks to successful completion within the time requirements
Experience in working in global / virtual teams is an advantage

Technical Support Specialist, Customer Care Resume Examples & Samples

Complete all training requirements resulting from ongoing quality monitoring assessments
Identify and communicate critical issues quickly and escalate to appropriate points of contact
Keep up-to-date with frequently changing processes and procedures
Two years of Customer Service experience required, preferably in the Hospitality Industry
Support/ Help Desk or Issue Resolution experience required
Customer facing experience through live phone and email contact
Analytical problem-solver with talent for identifying root causes and understanding complex work processes which are used to resolve customer issues and able to make solid judgment calls when new or unexpected situations arise
Personable professional who is a relationship-builder and who excels at building trusting relationships with customers and colleagues
Ability, patience and self confidence to work with inexperienced or frustrated customers who may not be familiar with our products or procedures
Process driven problem solver with ability to follow directions and process flows and must display sound judgment and common sense
Consistently energetic performer with an upbeat, positive attitude that will show through to our customers

Customer Care Support Resume Examples & Samples

1-2 years of customer service experience required
Knowledge of Medicare/Medicaid, medical insurance highly preferred
Proven ability to meet established (KPI’s) Key Performance Indicators essential function of the position
Proven ability to professionally receive developmental and positive feedback from our QA coaches and supervisory staff. Essential function of the position
Detail oriented. Ability to multitask during a conversation, combining active listening skills, talking, typing, and system research simultaneously. Essential function of the position
Strong computer and keyboard skills, with proficiency in Microsoft Office Suite including Word, Excel and Outlook, and the ability to learn multiple databases. Essential function of the position
Strong technical aptitude. Essential function of the position
Answer inbound calls and provide timely professional responses to inquiries
Well-developed problem analysis skills with proven ability to make quick and effective independent decisions
Ability to demonstrate the willingness to professionally cooperate with others and work in a team environment
Ability to learn, retain and develop expert product knowledge for areas of responsibility after required training
Accurately document accounts in a detailed and timely fashion on all customer contacts
According to the database parameters and the guidelines defined within the respective Standard Operating Procedures (SOP’s)
Ability to professionally receive constructive criticism and positive feedback/coaching from our QA coaches and supervisory staff
Work environment, conservative and professional (call /contact center) environment
Professional poise and presence required

Customer Care Technical Support Specialist Resume Examples & Samples

Ability to provide an exceptional customer service experience to the customers
Ability to troubleshoot, provide technical support, and educate the customers on the use of the diabetic blood glucose meter
Strong technical aptitude. Computer skills, use of dual screens, and keyboard proficient, with proficiency in Microsoft Office Word, Outlook, Internet and other software’s required
Detailed oriented-will be documenting calls for FDA audits, highly regulated environment
Strong verbal, written communication, listening and documentation skills required
Proven ability to meet KPIs (Key Performance Indicators) metrics required
Ability to professionally receive constructive criticism and feedback/coaching from our QA coaches and supervisory staff
Ability to meet twelve (12) weeks of paid training, no pre comment’s that will interrupt training
Ability to meet training competency testing requirements required

Customer Care Center Belgium Technical Support Center Specialist Industry Automation Resume Examples & Samples

Assure a proper resolution for queries related to product replacement, on-site intervention, technical complaints and product quality returns
Detect opportunities to serve the customer while addressing customer support requests
Coordinate with relevant Quotation, Sales or Marketing contacts for special prices
Develop skills relating to new products, technologies and applications
Communicate to relevant Sales people
Liase between customers, after-sales and marketing regarding product quality returns
Identify new business opportunities, define and quote product and equipment from customers’ requests
Provide first level of technical pre-sales support e.g. product selection and application information
Provide post-sales support to Schneider Electric customers and partners by means of telephone and email e.g. product installation, technical characteristics, technical complaints
Assure a proper escalation to the second level of technical support when required
Be responsible for back-up (Dutch, French or English languages) of tasks performed in the Customer Care Center (technical support, generalist, lead management, etc) when required
Answer incoming telephone calls, e-mails, web based tickets and prioritizing customer’s support needs
Escalate customer issues to the Service Team to provide on-site support when required
Issue quotations in accordance with customer requests and required standards e.g. cross references, configuration, mix of products in cooperation with local country representatives
Provide support to the customers for product replacement, troubleshooting and technical complaints
Complete documentation and follow-up on all commitments and customer details
Actively create/modify knowledge database and review FAQ’s
Collaborate with Marketing on supporting new product launches when required
Provide relevant product and process training to other team members when required
Ongoing proactive research and learning about new products, technologies and applications
Participate in the Customer Care continious improvement processes dealing with complaint and knowledge management

Customer Care Product Support Manager Resume Examples & Samples

5+ years of relevant experience in Customer Care and /or Customer Service management
Planning and Organizing: The ability to prioritize and execute with a sense of urgency and attention to detail
Problem solving: Uses sound business judgement to resolve customer issues
Exceptional time management skills: Manage routine tasks while working on unexpected updates from internal and external partners
Proficient in Word and Excel, with strong analytical skills
Experience in training, managing, mentoring direct reports

Customer Care Product Support Manager Resume Examples & Samples

Troubleshoot/Manage customer service escalations which have escalated beyond its limit
Provide assistance to the Executive Escalations team lead (TL) by prioritizing and reassigning the work based on the escalation criteria specified by the organization and providing guidance / immediate feedback for continuous improvement
Establish, communicate, and maintain management expectations of issues and the overall escalation life cycle
Continuously analyze and refine escalation procedures and facilitate functionality of key aspects which include
5+ years of hands-on GDS experience (Worldspan and/or SABRE preferred)
Planning and Organizing: The ability to prioritize and execute with a sense of urgency and preciseness

Customer Care Support Manager Resume Examples & Samples

Interact with external customers in a professional manner for effective service recovery and/or pay visits where service recovery actions are deemed essential as an extension of customer care
Handle difficult and complicated claims and complaints issues arising from shipment related incidents and liaise with assigned legal counsels
Assist to establish proper systems and processes for handling shipment claims, covering registration, processing, resolution, analysis of root causes, reporting, corrective and preventive actions, and follow-up audits to ensure compliance to preventive actions
Work with Customer Accounting Department on service recovery or claim cases involving financial settlement

Customer Care Support Specialist Resume Examples & Samples

Review of all incoming purchase orders
Resolve contractual issues with customers
Work Order and Sales Order entry in Syspro system
Interface with customers regarding repair order and RMA schedule issues
Interface with application engineering regarding technical support requests, part numbers,

Customer Care Support Specialist Resume Examples & Samples

1+ year of previous experience in a Call Center setting
Healthcare Billing and/or Accounts Receivable background
Electronic Billing and Electronic Remittance Advise experience
Prior software support background
Solid analytical and problem solving skills
Medicare or Medicaid billing experience

Customer Care Support Spec Resume Examples & Samples

Follow all established quality call guidelines and achieve established quality goals
Implements follow-up processes to include: order cancellations, delivery status, tracers, tracking, POD, missing items, short ships, wrong quantity, call tags and RMA issues
Interfaces with customers to identify and process sales adjustments
Administers and executes requested changes to customer orders prior to shipping
Provides customer support in the follow up of all after-order processes
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision
HS diploma or equivalent is required. College preferred
Prior customer service experience in a telesales or call center environment strongly preferred
Experience interfacing with AS400 and related sales programs and processes is preferred
Excellent time management and organizational skills are required
Demonstrated ability to problem solve through issues ranging from simple to complex, while maintaining a calm and professional demeanor, required
Business software application skills required
Knowledge of sales tracking processes is preferred
Product, industry, and technical knowledge is preferred

SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager Resume Examples & Samples

Provide expertise with respect to the customer’s use of the SAP S/4HANA Cloud solution
Drive the identification of portfolio development needs for S/4HANA Cloud with portfolio owner
Drive the designated aspects of Preferred Care and Enterprise Support program and asset development as well as innovation proactively contributing to functional content programs, e.g. SAP Enterprise Support Advisory Council or strategic customer programs launched by ES & Preferred Care management
Manage the liaison to SAP ES Academy and product support for your area of expertise in order to drive the future development of scalable knowledge assets, with particular focus on seeking opportunities & providing feedback that will improve & trigger further development in this area
Knowledge of SAP S/4HANA Cloud is an advantage
Experience with ASP, SaaS, XML, IT networking, SSO, APIs, Connectors an advantage
Previous experience on S/4HANA and S/4HANA Cloud is an advantage

SAP Global Enterprise Support & Preferred Care Delivery Customer Success Manager Resume Examples & Samples

Seek out and embrace feedback, take on challenging assignments to improve skills, keep knowledge and skills
Up-to-date and turn mistakes into learning opportunities
You have a proven record of successful account management and technical problem solving. You are a proactive learner and creative problem solver who thrives in a fast-paced environment and who enjoys interactions that lead to ultimate customer success and satisfaction. You have strong project and task-management skills, experience with networked enterprise information systems and have supported business applications. You focus on details, particularly with communication, follow-up and documentation. You delight in exceeding customer expectations
Experience and/or acumen of the following technologies and solutions:Cloud, databases, server applications, infrastructure architecture, Internet technologies, web servers and web proxy servers experience, enterprise software solutions &/or business application software (specifically HCM knowledge would be beneficial for this role)

Customer Care Tech Support Resume Examples & Samples

Provide technical and customer support via telephone for inbound calls
Educate customers on the use of Vivint’s systems and products
Create service tickets for issues not able to be resolved over the phone
Answer customer’s billing questions/concerns
Proficient communication skills (verbal and written)
Must be able to multi-task while using different internal programs
Passion for providing quality customer service
Ability to envision product scenarios in order to help customers solve problems
Must feel comfortable with de-escalating phone calls
Ability to adapt to system/process changes quickly while retaining new information
Must have 100% attendance during the 3 week training
Ability to adhere to a strict attendance/punctuality policy

Returns & Post Sales Support Customer Care Agent Resume Examples & Samples

Responsible for audit, processing, and receiving of inquires
Tenacity to resolve customer issues, using the SAP system interface and achieving SLAs
Support the team in the achievement of maintaining department KPI’s
Liaise with customer to organise return of damaged/no longer required stock
Provide frequent updates where required to all stakeholders i.e. Supervisors Managers/sales engineers
Act as a liaison with Account Managers/Sales Engineers and Finance for additional information as requested
Participate in and actively promote the company’s CIP (continuous improvement program) looking for ways to continually improve the way we work
Actively engage in team meetings
Support the initiative to reduce the number of debit notes received and promote online ordering
Log all enquiries into Saleforce and notes in SAP
Telephony use as required
Provide a basic product support knowledge for customer requests (training will be given)
Liaise as necessary with the Logistics operation
Interact with the Transport team on all matters concerning delivery tracking
Provide an efficient and professional written response to customer enquiries received via the Schneider

Customer Care Support Specialist Resume Examples & Samples

Healthcare billing and/or accounts receivable experience
Electronic billing and electronic remittance advise experience
Strong analytical and problem solving abilities
Ability to move quickly from project to project
Strong interpersonal skills and the ability to work independently and in a team environment
Excellent written communication/listening skills

Customer Care Tech Support Resume Examples & Samples

Develop extensive knowledge of Vivint.SmartHome's varied product line and installation processes
Use Vivint.SmartHome Knowledge Management System to troubleshoot varying degrees of technical support problems for customers
Ability to successfully pass background check
Must be able to commit to 6 months in the department
6+ months of customer service experience preferred

AA Customer Care Support Engineer Resume Examples & Samples

Acts as first point of contact for customer, receives and validates the case
Provides workaround or solves the case through Knowledge Re-Use
Supports implementation of preventive proposals
Manages customer communication on case level through the case lifecycle, supports Care Program Manager with case communication
Actively contributes and shares knowledge and is a recognized contributor in his/her specialist area
Specific system architecture
Installation & commissioning
Measuring equipment (depending on the product line)

AA Customer Care Support Engineer Resume Examples & Samples

High Experience in Astro SW (including Relevance)
Experience in Operating system Windows/linux/unix
Experience in relational databases, mySQL – Astro/AOR; Omega - Oracle
High Availability services: Cluster configuration and management- Redhat Cluster
Experience in networking and communications: networking protocols; Umbrela systems northbound interworking (SNMP/CORBA)
Strong interpersonal, written and verbal communication skills
Solve critical incidents as soon as possible to keep a minimum system downtime
Work under pressure, keeping calm and giving confidence to the customer
Research and develop solutions to new or unknown problems
Contribute actively to knowledge Management (KCS based)
Develop and use efficient tools for faster diagnosis (HC, Automate Log analysis…)
Run proactive tools
Analyze and diagnose interoperability issues, product limitations, hardware/media problems, or known product discrepancies
Identify and characterize omissions or feature requests. Characterize and document the issue and forward to Product Management
Spanish Speaking

Customer Care Support Resume Examples & Samples

Being available for pick-up and distribution of mail, faxes, print outs and photocopies
Ensuring the printers/fax machines are always in a functional state
Monitoring GBCCC office supplies and claim forms inventory and placing the order for these supplies
Monitoring the CCRSUP inbox and carrying out the requests, submitted by the Customer Care Representatives, including mailing and faxing of client statements and forms
Assigning received faxes to the correct Service Request so that the CCR can process the fax
Contributing to the GBCCC Management Operating System (MOS) by using the Opportunity log process to raise areas of concern and opportunities for improvement
Excellent PC skills (Windows, Excel, Word, PowerPoint and Lotus Notes)
Ability to work independently with minimal direction and frequent interruptions
Ability to work in a fast-paced environment and balance competing priorities
Energetic, enthusiastic and has the ability to interact diplomatically with people at all levels
LI-MH1