Assistant Customer Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the assistant customer support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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G Hettinger

Grace

Hettinger

717 Makenzie Corner

Detroit

+1 (555) 613 3185

717 Makenzie Corner

Detroit

Phone

p +1 (555) 613 3185

Experience Experience

Philadelphia, PA

Assistant Customer Support

Philadelphia, PA

Rogahn LLC

Philadelphia, PA

Assistant Customer Support

Processing customer requests by returning telephone messages, sending mail documents, or using other related communication under direct supervision
Review and process payroll remittances to group accounts using multiple administration systems
Balance time sensitive payrolls
Work in a high volume and tight service level environment
Pend and document not of good order payments
Research and resolve not of good order payments/payrolls
Interact with a variety of producers, Plans, and TPAs to obtain information necessary to achieve good order remittances

New York, NY

Administrative Assistant, Customer Support

New York, NY

Wiegand, Turner and Bednar

New York, NY

Administrative Assistant, Customer Support

Effectively manage calendars to accommodate attendees participating from different global time zones
Manage activities and interdependencies of the leadership team
Provide administrative support to senior level staff
Manage ordering of promotional materials for CS group
Manage special projects as necessary
Make travel arrangements for domestic and international travel
Prepare and reconcile expense reports

present

Phoenix, AZ

Senior Assistant Customer Support

Phoenix, AZ

Funk, Barton and Zboncak

present

Phoenix, AZ

Senior Assistant Customer Support

present

Reviews client reports on a weekly basis to ensure data integrity; prepares and submits report to management
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
Interfaces with team members, management, and customers in reference to customer service issues
Reviews and recommends modifications to procedures and workflow as necessary to ensure efficient and effective processing of transactions
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication
Processing customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision

Education Education

Associate’s Degree in Business

The George Washington University

Associate’s Degree in Business

Skills Skills

6 Basic business and analytical problem solving skills
7 Basic communication skills
8 Ability to follow oral and written directions
Ability to work in a team environment
One or more years of government or financial institution experience
Technical experience with computer systems, peripherals, smartphones, remote resolution, networking, VPN
One or more years of technical or customer support experience
Interpersonal skills to interact with customers and team members
Communications skills
Organization skills to balance and prioritize work

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8 Assistant Customer Support resume templates

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Senior Assistant Customer Support Resume Examples & Samples

Answers telephones and responds to basic customer questions and/or forwards call to appropriate personnel
Performs data entry and matches documents to appropriate accounts to ensure up to date and accurate information
Experience working with organizational functions and personnel

Senior Assistant Customer Support Resume Examples & Samples

Answers help desk telephones for assigned account(s) and responds to customer inquiries to ensure customer needs are met
Assists customers in resolving technical problems on assigned by providing guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process
Follows up with customers to ensure that their inquiries are resolved within the contracted or agreed upon time frame
Identifies, evaluates, and prioritizes customer problems and complaints to ensure that inquiries are resolved appropriately
Processes customer requests by returning telephone messages, sending mail documents, or using other related communication
Knowledge of Microsoft Products including Windows Operating Systems and Office Suite
Knowledge of TCP\IP network protocol
Experience trouble shooting PC hardware and software issues
Work Environment
May require shift work

Assistant Customer Support Resume Examples & Samples

Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel
Records call on account history record with results of the inquiry; initiates required confirmation
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision
Basic business and analytical problem solving skills

Assistant Customer Support Resume Examples & Samples

1 Answers telephones and responds to basic customer questions using established methods provided in training. Forwards call to appropriate personnel
2 Records call on account history record with results of the inquiry; initiates required confirmation
3 Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or
1 High school diploma or G.E.D
2 Zero or more years of customer service or other telephone experience
3 Experience working with organizational functions and personnel
4 Experience working with fax machines, computer software, and telephone technology
5 Experience working with and skilled in the use of help desk software
6 Basic business and analytical problem solving skills
7 Basic communication skills
8 Ability to follow oral and written directions

Senior Assistant Customer Support Jacksonville Resume Examples & Samples

Records call on account history record with results of the inquiry; initiates required confirmation without direct supervision. Researches customer inquiries and responds to appropriate parties in a timely manner
Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication
Processes calls in a manner that ensures service level agreements (SLAs) are met or exceeded. Records calls, processes requests and updates account history with results of inquiry to include proper documentation
Processes and distributes incoming and outgoing mail for multiple clients in accordance with established service level agreements
Self motivated, detail oriented, good communication skills, both oral and written required
Computer skills are a must, including experience working with Microsoft products such as Word, Excel and Access
Willingness to learn, follow detailed instructions and work in a fast paced office environment

Senior Assistant Customer Support Resume Examples & Samples

Experience in homeowners insurance preferred
Strong attention to detail and good decision making skills
English required, bi-lingual Spanish a plus

Assistant Customer Support Resume Examples & Samples

Answering telephone calls and responding to basic customer questions using established methods provided in training. Forwarding calls to appropriate personnel, if needed
Recording calls on account history record with results of the inquiry; initiating required confirmation
Processing customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision

Assistant Customer Support Resume Examples & Samples

Answering telephone calls and responding to basic IT-related questions of our customers using established methods provided in training. Forwarding calls to appropriate personnel, if needed
Are fluent in English
Have a high school diploma
Are genuinely interested in IT
Have excellent communication and problem solving skills
Are able to work different shifts (incl. weekends)
Have IT background/experience (a plus)

Assistant Customer Support Resume Examples & Samples

Experience working with the company escalation policy
0-2 years technical support for PCs laptops, software, hardware, printers, and related equipment
Basic organization skills to balance and prioritize work

Assistant Customer Support Resume Examples & Samples

Answering telephone calls and responding to basic customer questions using established methods provided in training. Forwarding call to appropriate personnel
Some customer service experience
Ability to work different shifts
IT knowledge (a plus)

Assistant Customer Support Resume Examples & Samples

Answers help desk telephones and responds to basic customer inquiries to ensure customer needs are met
Assists customers in resolving basic technical problems by providing scripted guidance regarding software and hardware problems. Resolves and/or refers more complex technical problems through a defined escalation process
Logs and tracks inquiries using a problem management database and maintains history records and related problem documentation
Experience with company escalation policy
One or more years experience with Remedy, Lotus Notes 8+, SAP, Remote Desktop, Mainframes, Internet Browsers (other than IE)
Interpersonal skills to interact with customers and team members
Communications skills
Organization skills to balance and prioritize work

Assistant Customer Support Resume Examples & Samples

Answering telephone calls and responding to basic customer questions related to IT using established methods provided in training. Forwarding calls to appropriate personnel, if needed
Recording call on account history record with results of the inquiry; initiating required confirmation
Good spoken and written Swedish
Genuine interest in IT
Excellent communication and problem solving skills

Assistant Customer Support Resume Examples & Samples

Answering telephones and responding to basic customer questions related to IT using established methods provided in training. Forwarding calls to appropriate personnel, if needed
Good spoken and written Norwegian
Interest in IT
Previous customer service experience (a plus)

Assistant Customer Support Resume Examples & Samples

Must be available for hours of operation: 9am-6pm EST
Insurance experience is preferred
Review and process payroll remittances to group accounts using multiple administration systems
Balance time sensitive payrolls
Work in a high volume and tight service level environment
Pend and document not of good order payments
Research and resolve not of good order payments/payrolls
Adhere to SEC and internal compliance requirements
Interact with a variety of producers, Plans, and TPAs to obtain information necessary to achieve good order remittances
Work with other related departments in order to provide superior services
Performs other related duties as assigned or required
Minimum 2 years of college
Good decision making skills, Analytical and detailed oriented
Able to work independently and in teamwork environment
Ability to multi-task; adjust to readily multiple demands
Ability to demonstrate and maintain strong customer focus
Solid Computer skills
Able to work in fast paced environment
2 weeks of online training
3 weeks of hands on in depth training
3 weeks of shadowing
Weekly tests (Written or demonstrations)

Assistant Customer Support Resume Examples & Samples

Answering phone calls and responding to basic customer questions related to IT using established methods provided in training
Processing customer requests by returning messages, sending emails or using other related communication under direct supervision
Are fluent in German
Are flexible regarding different shifts during the day (between 7am and 9pm)

Administrative Assistant / Customer Support Resume Examples & Samples

Provide comprehensive and diligent phone support
Guaranteeing every incoming customer call is answered the first time in a polite,
Clear awareness of the responsibilities and requirements inherent to the position for which you
4 year bachelors degree or
2 year associates degree + 2 years related experience or
6 years related experience

Administrative Assistant, Customer Support Resume Examples & Samples

Provide administrative support to senior level staff
Manage activities and interdependencies of the leadership team
Maintain calendars and coordinate/book meetings on and off site
Effectively manage calendars to accommodate attendees participating from different global time zones
Prepare meeting agendas and travel itineraries
Make travel arrangements for domestic and international travel
Prepare and reconcile expense reports
Take meeting notes and post on wiki
Manage special projects as necessary
Prioritize, coordinate and handle multiple projects
Complete purchase requisitions and track PO balances for certain confidential project expenses/invoices
Maintain department organization chart and other department presentations
Serve as point of contact for people visiting the CS office including: greeting visitors, getting them signed in to visitor badge system, and escorting them to meeting rooms
Manage ordering of promotional materials for CS group
Order and arrange shipping (domestically and internationally) of devices and materials for our BPO partners

Senior Assistant Customer Support Resume Examples & Samples

·Answers and documents incoming calls from Financial Service Representatives and/or clients to respond to their inquiries and/or provide status updates and policy provisions of fixed and variable annuity products
Researches and responds to errors, application and contract discrepancies, and processing delays
100% attendance requirement during the 8 weeks of mandatory classroom style training 8 AM to 4:30 PM, Monday – Friday
An ability to work an 8 hour shift during the hours of operation of 8:00am-7:30pm (40 hour work week)
Monday – Friday; must be flexible in regards to overtime & shift worked, which may change based on business needs
Some college experience or a trade or professional certification
Insurance or Financial Services industry experience
Prior Call Center experience is highly preferred
Product experience is highly preferred
Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of our client

Senior Assistant Customer Support Resume Examples & Samples

Employees will learn how to handle calls, gain industry knowledge and CSC policy
Employees will learn how to process illustrations
Cross training on different roles
No micro managing, work independently
Will be able to work remote from home on occasion after 6 months (Must be hitting personal goals)

Senior Assistant Customer Support Resume Examples & Samples

One or more years experience with MS Office 2003+, Outlook, Windows XP/Vista/7, Active Directory, Internet Explorer
One or more years of technical or customer support experience
Technical experience with computer systems, peripherals, smartphones, remote resolution, networking, VPN

Process Assistant Customer Support Resume Examples & Samples

Review of service receipt tools such as Mailbox/SharePoint/Shared drive
Enters new orders/quotes from customers through order entry systems, with emphasis on error-free order management
Enters changes and cancellations from customers through order entry systems (MFGPRO, CCP) using required customer metrics
Maintains accurate and organized order files, order acknowledgments and customer contact information to the required shared drives/tools/systems
Proactively communicates in a timely manner with internal teams/stakeholders regarding order verification queries, order status, pricing and shipment status
Any Graduate
Computer savvy and familiar with MS Office (Excel, Word, MS Outlook)
Good Typing speed
6 months- 1 year of experience in back office processes, preferable in order management
Hardworking and quick learner
Flexible working in US shifts
Positive approach
Good communication