Customer Support Administrator Resume Samples

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T Frami

Tamara

Frami

59977 Keshaun Station

San Francisco

+1 (555) 874 7052

59977 Keshaun Station

San Francisco

Phone

p +1 (555) 874 7052

Experience Experience

Philadelphia, PA

Customer Support Administrator

Philadelphia, PA

Brekke, Davis and Rohan

Philadelphia, PA

Customer Support Administrator

Performs administrative coordination activities associated with the receipt, booking, processing and filing of sales quotes and orders
Taking a collaborative approach to finding solutions, maintaining positive relationships with other teams and departments
Outcome: Following your interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome
Ensures both the customer and internal management are notified of impacting outage situations using official communications procedures
O Ensuring order processing is carried out in accordance with the OP.1 procedure
Ensure compliance with all Export processes including completing End User Forms
Assisting in our missing pages service

Detroit, MI

French Customer Support Administrator

Detroit, MI

Lubowitz LLC

Detroit, MI

French Customer Support Administrator

Reports to Customer Support Manager
Provide product information and technical advice
Team player who can assist colleagues in their contribution to achieving business goals
Adhere to and maintain Standard Operating Procedures
All queries handled according to specific quality guidelines
Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
1 Order administration

present

Boston, MA

German Customer Support Administrator x

Boston, MA

Kassulke-Balistreri

present

Boston, MA

German Customer Support Administrator x

present

Work closely with internal/external customers to build and maintain customer loyalty
Provide basic product information to customers
Manage a portfolio of top revenue generating customers in order to increase customer loyalty
Keep up-to-date with process and product changes via our online Learning Management System, in-class training and external courses
Monitor the invoicing process
Enforcement of new and existing Abbott policies to both internal and external customers
Identify teaching opportunities

Education Education

Bachelor’s Degree in Business

North Carolina State University

Bachelor’s Degree in Business

Skills Skills

Excellent planning and organisational skills with a strong attention to detail
Strong decision making and the ability to prioritise tasks effectively
Quality Focus
Quotes price and availability of Data Services
Plumbing product knowledge and Channel experience
Strong communication skills, both verbally and in writing
The ability to handle pressure situations and problem resolution
Demonstrates empowerment, ownership, and accountability throughout all aspects of the Data Services
Maintains current customer files and archive files and correspondence greater than one year old. Maintains 5-S work area
Strong organisational, problem solving and time management skills

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10 Customer Support Administrator resume templates

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Customer Support Administrator Resume Examples & Samples

Perform duties and responsibilities with direct supervision, in accordance with department policies and procedures
Provide call center support to APT, other EY personnel, and external parties, for HR transactions
Resolve simple issues, and escalate calls to leaders as appropriate
Document inquiries and resolution status
Identify processing and/or HR Shared Services Center (HRSSC) issues, and suggest ways to overcome these
Help with special projects as requested
Meet production volume and quality standards, as outlined by department management
Understand the firm's business, structure, and HRSSC operations
Understand the dependencies that exist with other HR departments
Prioritize assignments, with help from leaders
Give leaders recommendations on how to overcome barriers
With direction, provide research and analysis, and document transactions, following standard HRSSC procedures
Understand the expectations of customers, and delivers service that exceeds customer's needs, within department guidelines
High School diploma, or equivalent training and work experience
A minimum of 1-3 years related work experience
Experience with HR functions preferred
Ability to exhibit sound judgment and experience in applying concepts and guidelines
Competent at following through on commitments, and taking responsibility for results
English language skills - effective written and verbal communication, with an emphasis on professionalism, confidentiality, tact and diplomacy
Confident at working effectively with others within the HRSSC, field APT, and other Ernst & Young personnel and external parties
Proficient with the use of standard technology including Microsoft Windows, Excel, Word, Lotus Notes, intranet, case management tools/tracker, Call Center tools, and other APT related applications
Adept at resolving clients' needs to deliver quality service

Linux Customer Support Administrator Resume Examples & Samples

At least 2 years experience in Customer Service (email and phone)
Basic knowledge in Web Server software – Exim, Sendmail, Qmail, FTP, SSH, Cpanel, Plesk, Helm, Virtuozzo, VMware, Bind, PHP, MySQL, MSSQL, Postgres
At least 2 years experience in Advanced server troubleshooting
Bachelor's Degree in Information Technology
5 years experience in Customer Service (email and phone)
5 years experience in Advanced server troubleshooting

Customer Support Administrator Resume Examples & Samples

Performs a wide variety of administrative and clerical tasks in support of the operating objectives of the Sales Department
Gathers, collects, records, tracks and verifies data and information from multiple sources
Complies, summarizes and reviews data
Imports data from customer websites for functional area or organizational unit to compile and generate reports, statistics, timelines, tables, graphs, correspondence and presentations
Provides data and information to others regarding functional unit processes and procedures
Performs administrative coordination activities associated with the receipt, booking, processing and filing of sales quotes and orders
Completes and maintains associated records, documents and logs such as sales order log, booking records and customer log
Prepares various sales reports and recaps of shipments, bookings, backlogs and related sales activities
Strong customer orientation and willingness to act as the voice of the customer
Customer Relationship Management (CRM) experience
Enterprise Resource Planning (ERP) experience. Oracle desired
Experience in government and regulatory audits
Knowledge of FAR’s and DFAR’s
Familiarity with export regulatory requirements

Spanish Customer Support Administrator Resume Examples & Samples

Order administration
Ensure daily, weekly and monthly reporting is carried out as per business requirements
Ensure that all customer queries - order queries, stock situation, deliveries, invoices -are resolved satisfactorily
Monitoring the invoicing process
Process returns from the customer in accordance with company policy
Customer loyalty
Cross-functional Collaboration
Fluency in Spanish is essential and also strong level of English
Computer knowledge: Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)
Outlook
Organisational skills
Multi- tasking

Customer Support Administrator Resume Examples & Samples

Assist with the creation, distribution and processing of service orders
Generate and track software licenses in support of order processing and technical support
Data mining in support of inside sales efforts
Coordination and processing of client returns (RMA)
Provide back-up support during busy cycles (or vacation periods) to various administration functions in the organization. This could include providing back-up for Sales Order Processing, Service Order Processing, and Travel Authorization
Special projects / admin support to Senior Management as may be requested from time to time. Initially, list will include
Migration of SalesLogix to SalesForce – Work with Director, Customer Support to ensure a smooth migration / transition to the new CRM platform and integration with Navision
TIMMS admin support – Maintain inventory records, prepare PQs for contractors and materials as required, approve contractor invoices, attend to routing and returns of demo/rentals, etc
College diploma in Business Administration
5 – 7 years experience in administration/coordination in a technical sales environment with a medium to large size company
Preference to those with SalesForce and Navision experience
Excellent interpersonal, communications (verbal and written), customer service, computer and organizational skills
Proficient time management and the ability to manage multiple workflows simultaneously

UK Customer Support Administrator Resume Examples & Samples

Liaise with key departments such as Sales, Warehouse, Accounts Receivable, Data Base Administration and Field Service to co-ordinate daily activities
Customer Service Representatives report to Customer Support Supervisor
Fluency in English is essential. Knowledge of Italian an advantage
Windows application Word/Excel to Intermediate level, including basic keyboarding skills (+ 35 wpm)
Quality Management System knowledge an advantage
Minimum 1 year of experience in a Customer related environment
Excellent interpersonal and problem solving skills
Team player
Numerical skills
Adaptability/ flexibility

French Customer Support Administrator Resume Examples & Samples

Provide product information and technical advice
Ensure that all customer queries - order queries, stock situation, deliveries, invoices - are resolved satisfactorily
4 Compliance
Enforcement of new and existing Abbott policies to both internal and external customers
Adhere to and maintain Standard Operating Procedures
Participate in internal and external Quality audits
Keep up-to-date with process and product changes via our online Learning Management System, in-class training and external courses
Involvement in special projects
Reports to Customer Support Manager
Fluency in French is essential and also strong level of English
Additional systems skills preferable: Outlook, Quality Management System knowledge an advantage
Essential Skills and Abilities

German Customer Support Administrator x Resume Examples & Samples

1 Order administration
Monitor the invoicing process
Manage a portfolio of top revenue generating customers in order to increase customer loyalty
Take full ownership of all customer issues/complaints till resolution, including corrective and preventive actions
A third level qualification would be desirable
Additional systems skills preferable: Outlook, Quality Management
System knowledge an advantage
Good Organizational skills

Customer Support Administrator Resume Examples & Samples

1) Administer open orders to meet contract obligations
Performs tasks associated with proper and timely administration of customer orders
Coordinates all order related activities with customer
Expedites orders as needed to meet customer requests
2) Assures orders are entered to allow effective performance to customer requirements
Verifies quote and order information
Assures all order details are accurate and in conformance with customer needs and factory capability
Assures orders are entered properly to communicate requirements to other groups
3) Acts as a liaison to assure timely and efficient administration of orders
Answers customer phone calls professionally and consistently
Provides a highly responsive service oriented interface for the customer and Field Sales
Resolves matters pertaining to order administration, completion and post order activities with in-house groups
Assures impacts of change orders are properly communicated
Reviews reports to ensure accuracy and timely response to customer requirements
4) Assists other support center team members in order administration, negotiations, and other work as needed
Participates in review of customer request for quotation and establishing terms and conditions of sales within

Sales / Customer Support Administrator Resume Examples & Samples

Proactively contact customers at the end of their finance agreement to discuss new business
Previous experience in a role providing high quality customer service
Experience of providing customer focussed results
Excellent communicator with great interpersonal skills, experience showing the ability to build

Sales / Customer Support Administrator Resume Examples & Samples

Complete and assist in the completion of credit searches for customers looking to obtain finance
Review and refine credit proposals prior to passing for credit approval
Prepare retail finance contracts for customer signing
Enter data into CRM system prior to contracts being booked
Use of CRM system to track customers, opportunities, marketing programs and generate leads to support Caterpillar Dealers
Support the wider business to create customers for life!
Excellent communicator with great interpersonal skills, experience showing the ability to build effective business and customer relationships both in person and at a distance
Good numeracy and literacy skills
Fully ICT literate and able to demonstrate competent use of all MS Office applications
Able to take responsibility for own workload and make decisions
Strong administrative skills and attention to detail

Customer Support Administrator Resume Examples & Samples

Customer account management and execute the daily operation to meet customers deadline
Provide quality service to both internal and external customers
Prepare for the COO application, ensure timely and accurate invoice
Provide support the development and maintenance of standards, policies and procedures regarding customer service

Customer Support Administrator Resume Examples & Samples

Customer Account Management
Act as the voice of the customer when dealing with internal customers
Support audits as required
Manage downloads from customer portals
Government Reporting
DPAS Notification
DCMA Hot Sheets
CAS Reporting
Tax Certificates
Reviewing WAWF for errors
Pulling from DIBBS
DIBBS tracking
Automated Batch
Routine Quote Entry
Automated Response for Distribution Channel
Quote Filing
Marking Quote Status
Aged Quote Tracking
Order Filing
Physical File Movements
Metrics Posting
Tax Cert Tracking
Reps and Certs Tracking
Capturing DA approval
Export Process
Ensure compliance with all Export processes including completing End User Forms
Fully meet expectations in all SPIRIT value categories

Customer Support Administrator Resume Examples & Samples

Process and review all customer orders thru EDI, Internet, or manual processing to insure customer compliance and that ISE requirements are met
Review daily backorder and shipment activity for channel customers to insure customer requirements are met
Handle all customer and sales inquiries regarding order status or customer complaint resolution
Maintain pro-active communication to Key Accounts on all shipping and sales issues
Process all support services for channel such as stock transfers, rebates, and customer allowances
Maintain all customer-specific information on System. This relates to new store/location, pricing, EDI/Internet and all other System set-up
Process and distribute all channel specific sales reporting
Process and review with appropriate functions on dispute resolution. This process includes pricing, disputes, shipping errors, and all other related sales issues
Assist and back-up Key Account Manager with all customer projects and issues related to channel
Perform other duties as assigned by channel Manager
Minimum 2 years clerical experience in a Customer Service environment
Must have data entry/ order entry experience
Excellent computer knowledge and skills required
Excellent communication skills – both written and verbal – required
The ability to handle pressure situations and problem resolution
Plumbing product knowledge and Channel experience a plus

Customer Support Administrator Resume Examples & Samples

Good working knowledge of Word & Excel
Excellent organisational and administrative skills
O Ensuring order processing is carried out in accordance with the OP.1 procedure
Ability to work well towards deadlines and team objectives
Able to motivate themselves as well as working well within a team environment

Customer Support Administrator Resume Examples & Samples

Field customer calls and perform initial password reset and unlock actions in attempt to resolve access issues
Escalate issues using official escalation procedures when appropriate
Document incidents and requests as a call overflow when Tier1 and Tier2 resources are unavailable for Tier 1 and Tier2 call back
Manage ticket queues with supervision
Ensures both the customer and internal management are notified of impacting outage situations using official communications procedures
Open, update and closes incident and request tickets
Participate in 24x7x365 shift rotation
Contribute to written operations processes and procedures for knowledge library by providing feedback to articles used
Escalate customer bridge requests as necessary during outages
Any additional ad-hoc assignments as directed to meet business need

Customer Support Administrator Resume Examples & Samples

Acts as primary Customer point of contact for Data Services. Handles inquiries, proposals, customer negotiation, problem resolution, order entry, quoting, schedule changes, credit issues and Aircraft On Ground (AOG) support
Quotes price and availability of Data Services
Guides GL Technician and Product Support Engineers to ensure workflow of Data Services properly scheduled
Reviews all customer purchase orders for specific conditions, enter orders, acknowledges purchase orders with negotiated terms and conditions, and advise status of open orders to the customer. Responsible for ensuring that all mutually agreed purchase order requirements, including delivery schedules, are accomplished
Ensures export control requirements are being met as they relate to the position
Identifies, recommends, and implements innovative process improvements. Ensures KPIs are updated upon completion of process improvement projects. Participates in business to business capabilities through Web-site enhancements, E-commerce, and MRP upgrade
Manages customer relationships beyond current business activities by developing partnerships with Customers. Responsible for all interfaces between L-3 and the Customer regarding Data Services. Represents the Customer when dealing with internal functions
Demonstrates empowerment, ownership, and accountability throughout all aspects of the Data Services
Maintains current customer files and archive files and correspondence greater than one year old. Maintains 5-S work area
Work with or coordinate cross-functional teams in customer issue resolution
Performs job duties in accordance with approved procedures established in support of Sarbanes-Oxley regulations
Responsible for performing job duties in a manner consistent with established L-3 Ethics Standards
Responsible for working a manner consistent with established safety rules and regulations and the use and maintenance of required personal protective equipment; including, but not limited to safety glasses, etc
Associate’s degree in business, aviation, or related field, or an equivalent combination of education and experience
Two (2) years of related experience, such as contracts, product service, or sales
Experience working in a manufacturing operation
Knowledge of the aviation industry is a plus, preferably a basic understanding of avionics products and pricing for commercial and military aviation markets
Strong PC skills including, but not limited to, MS Word, Excel and MRP
Strong ability to handle multiple priorities including managing face to face communications while also using phone, fax and email communication
Strong problem solving skills using appropriate judgment
Knowledge of and desire to learn and implement process improvement initiatives
Must be able to work in a team environment
Must accept ownership and accountability for team efforts

Customer Support Administrator Resume Examples & Samples

Experience in a similar role is essential
ExcellentPC skills
Interpersonal and communication skills
Exceptional telephone manner and customer service skills
Self-motivated and able to prioritise and manage own workload
Organisational skills and methodical approach

Customer Support Administrator Resume Examples & Samples

Receive, sort and handle all incoming post
Handles cheques sent to office
Triaging teams work box to make sure tickets are delegated to the correct team
Assisting in our missing pages service
Additional admin support where needed
Information Seeking
Strong organisational, problem solving and time management skills
Intention to work co-operatively with others both within the team and the wider organisation
Logical Thinking
Results Orientation

Customer Support Administrator Resume Examples & Samples

Co-ordinating administration tasks across the contact centre community including systems, facilities, HR processes, monitoring community performance and communications
Ownership of technology and system issues for the community with timely escalations and resolutions achieved
Collaborating proactively with colleagues across all of Barclays to win, retain and deepen relationships by supporting site teams
Strong communication skills, both verbally and in writing
Excellent planning and organisational skills with a strong attention to detail
High levels of initiative, discipline and self-motivation
Strong decision making and the ability to prioritise tasks effectively
Taking a collaborative approach to finding solutions, maintaining positive relationships with other teams and departments
Application (30mins): On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready

Customer Support Administrator Resume Examples & Samples

Must be able to speak, read and write English and Japanese on a business level
1-2 years of administrative experience in a professional work environment. Experience in banking or finance is preferred
Intermediate skill level in computer technology, MS Office applications, data entry and other enterprise software
Strong customer service and communication skills

Customer Support Administrator, Mercedes Resume Examples & Samples

Well organised, self-motivated with high attention to detail
Excellent communication skills both oral and written
Ability to use own initiative and effectively prioritise workload
Working flexibly and responding to urgent requests for assistance
Ability to identify administrative process improvements and drive through required change
Ability to respond to issues in advance of problems arising, alerting key stakeholders as appropriate
Intermediate experience of Outlook, Word, Excel and PowerPoint
Ability to quickly learn new software systems for management of cases, finance, customer enquiries and training
Working knowledge of the Data Protection Act