Customer Relations Coordinator Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer relations coordinator job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

K Mueller

Kelsi

Mueller

3953 Mayer Villages

San Francisco

+1 (555) 397 2357

3953 Mayer Villages

San Francisco

Phone

p +1 (555) 397 2357

Experience Experience

Detroit, MI

Customer Relations Coordinator

Detroit, MI

Cormier, Reilly and Macejkovic

Detroit, MI

Customer Relations Coordinator

Provide timely and accurate feedback to consumers and ASI field teams
Works closely with the Marketing team on promotions and social media
Perform special functions and other duties, as delegated
Assist and/or initiate the research and resolution of customers’ shortage/overage and shipping error claims
Receive and process orders from Fuji sales reps, Fuji marketing managers, brokers and rep companies
Answer inbound calls as well as assist customers who have specific inquiries
Provide excellent service as defined by Aveda CR guidelines

Detroit, MI

IT Customer Relations Coordinator

Detroit, MI

Little, Abshire and Jacobson

Detroit, MI

IT Customer Relations Coordinator

Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SalesForce.Com
Provide basic technical assistance to clients (troubleshooting)
Responds to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service
Preparing vehicles to be serviced by putting down mats and plastic to protect interiors, making key tags and driving vehicles from the service lanes to the service stalls
Assist in creating and managing order form workflow
Work on product allocations with Supply Chain Managers
Be proficient in all relevant SAP functions and reporting, including but not limited to order processing, backorders, listings and exclusions, CR Master Data GCC and Global Master Data

present

Philadelphia, PA

Lead Customer Relations Coordinator

Philadelphia, PA

Hermiston-Crona

present

Philadelphia, PA

Lead Customer Relations Coordinator

present

Managing Quality of Service
Ensure that team members are delivering solutions to client issues and concerns via all contact channels and all media according to quality standards
Ensure that team members are logged in to ADT systems on time and for full shift duration
Providing prompt and efficient handling of work activities requested by dealership managers
Work as a team and assist each other in daily call centre operational issues
Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Create/update processes for ERP, Salesforce and Document Management System (DMS) and communicate to the department

Education Education

Bachelor’s Degree in Self

West Virginia University

Bachelor’s Degree in Self

Skills Skills

Manages calls professionally and efficiently using excellent communication skills
Mathematics – ability to solve basic math calculations
Excellent attention to detail
Basic knowledge of customer support processes (i.e. Order related: pricing, products, order status etc.)
Good computer skills (Microsoft Office, order entry system, etc.)
Presentation skills - present information in a clear and professional manner
Time Management – ability to manage one’s own time
Ability to resolve customer complaints/problems and provide follow up to customers and supervisor
Adaptability
Strong negotiation skills

Create a Resume in Minutes

7 Customer Relations Coordinator resume templates

Read our complete resume writing guides

Customer Relations Coordinator Resume Examples & Samples

Proactively demonstrate lobby leadership in the customer lounge, help & advice area and in self serve areas of the branch with the goal to deliver a legendary customer experience and create a positive “First Impression’” by greeting and engaging them in a range of sales, service and informational conversations
Create a positive customer experience at every interaction and look for ways to contribute to the ongoing improvement of the overall branch customer experience
Ensure customer problems are handled appropriately, escalating issues when necessary
Ensure the customer area is professional and inviting in appearance

Customer Relations Coordinator Resume Examples & Samples

Ensure the customer area is professional and inviting in appearanceDevelop and Manage the Team / Teamwork
Contribute to a positive working environment
Actively participate in the performance management process
Meet professional/personal development objectives by utilizing learning maps
Actively participate in regular meetings and coaching sessionsBusiness Results
Identify sales and advice opportunities and refer customers to appropriate team members or internal Bank partners
Manage customer flow by identifying customer needs, setting expectations for when and who will meet these needs and making customer appointments as requiredInternal Practices & Processes
Contribute to the branch objective for Operational Excellence
Be knowledgeable of and comply with Bank and industry codes of conduct and with securities laws and regulations
Understand and apply bank/branch operating policies and procedures – which may include assisting with the branch opening and closing procedures on a rotational basis
Ensure necessary due diligence to support the accuracy of all customer transactions

Customer Relations Coordinator Resume Examples & Samples

Process Launch/Distributor returns, credits and debit memos
Create and communicate daily reports
Be proficient in all relevant SAP functions and reporting, including but not limited to order processing, backorders, listings and exclusions, CR Master Data GCC and Global Master Data
Maintain and update Launch/Distributor Manual
Liaise with Material Mgt/Planners, Inventory, Logistics, Transportation, Distribution Services and other internal and external departments
Provide and maintain a clear and concise method of communication regarding launches and special programs

Customer Relations Coordinator Resume Examples & Samples

Primary contact for consumer calls and ASI field team hotline
Be proficient and utilize all applicable SAP functions to ensure maximum usage, compliance and complete and accurate documentation
Provide timely and accurate feedback to consumers and ASI field teams
Be knowledgeable of Aveda products, techniques and processes utilized in professional stylist services within salons

Customer Relations Coordinator Resume Examples & Samples

Primary contact for salon customers
Take orders efficiently utilizing SAP functionality with a focus on exceeding expectations of our customers
Achieve service fundamentals and sales goals
Impart product knowledge, launch information, and use suggestive selling techniques resulting in increased sales and profitability for our customers and Aveda
Take challenges, claims and discrepancies quickly and efficiently and follow up on resolution
Possess specialized knowledge pertaining to Aveda’s salon service, products and applications
Perform special functions and other duties, as delegated
2 years in related field preferred

Customer Relations Coordinator Resume Examples & Samples

Builds and maintains relationship with on-lot Studio Operations department and outside vendors
Assists with executing Studio Operations marketing and communications strategies
Supports Customer Relations team with sourcing and distribution of merchandise efforts
Monitors the Operations Service Desk call line, ensuring an efficient customer service experience
With the Customer Relations Manager, creates in-person, email and phone surveys. This also includes monitoring feedback on customer experience and compiling such data for analysis
Works closely with the Marketing team on promotions and social media
Supports and executes special projects as required by management
Provides support to the departments on projects as needed
Assists with on-lot tours for company guests
Responsible for industry research, including reporting on trends and new customer opportunities for the department
Must have at least three years of customer service experience, preferably within the entertainment industry
Strong technical proficiency required, including knowledge of MS Excel, WorD, Outlook, and other CRM systems
Must be able to work flexible hours, which periodically may include weekend hours, based on business needs
College degree in Communications, Marketing, Business or Film & Television preferred
Must have strong analytical skills and exceptional communication skills
Other essential skills include teamwork, solution-focused problem solving, people management, and proven customer service excellence

Customer Relations Coordinator Resume Examples & Samples

Facilitate the set-up process for all new accounts
Offer support to various projects
Daily data entry updates as needed including end of night data entry and order processing
Staff reception desk during breaks and lunches daily as well as cover reception full time during sick vacation days
Provide general administrative support for the multiple functional areas of Customer Relations
Bachelor’s degree preferred in business administration or related
At least two years general office experience
Must have pleasant and professional phone manner
Must be detail-oriented, resourceful, proactive, self-motivated, and organized
Data entry experience is required
Demonstrated Proficiency in MS Office products is required
Proven ability to work independently as well as part of a team
Ability to follow directions and deliver with strong attention to detail on a first pass
Excellent written, verbal and presentation skills
Experience in a manufacturing and or/golf environment is desired
Sense of urgency, committed, and dependable

Customer Relations Coordinator Resume Examples & Samples

Conduct telephonic Post Install surveys
Grade 12 or equivalent
Computer literate (MS Office, Listener, Outlook, Internet)
Knowledge of security industry advantageous
Information gathering and management
Persuasiveness
Tenacious
Stress tolerance
High energy levels

Customer Relations Coordinator Resume Examples & Samples

Sell NA Deficiencies that have been identified through inspections
Deliver prepared NA proposals for new and established NA clients
Determine customer needs and develop a sale strategy to gain customer understanding of company NA service offerings
Develop and maintain a tracking system that will monitor and support the designated sales plan
Maintain correct and complete records of all sales related activities and follow-up with customer
Develop a positive ongoing relationship with customers to ensure that SimplexGrinnell is exceeding their requirements
Complete and submit monthly sales database and archive files
3 or more years of experience in the Fire Protection industry in installation, inspection or as a technician
Completion of a college diploma in Fire Protection or Electrical/Electronics or equivalent experience
Excellent presentation skills and proven sales track record
Must possess good oral and written communication skills
Must have the ability to close sales and handle a variety of situations encountered during the sales process
Valid Driver's license

Customer Relations Coordinator Resume Examples & Samples

Receive and process cancellations
Handle incoming calls or inquiries from customers who wish to cancel their service
Investigate and solve customer’s complaints or queries
Provide feedback to customers and ensure the relevant region is updated
Keep accurate records of discussions or correspondence with customers
Communicate and coordinate with regions
Record cancellations, complaints and save offers on customer sat
Analyse statistics or other data as required by management
Knowledge of administrative procedures
Knowledge of security industry beneficial

Customer Relations Coordinator Resume Examples & Samples

Process software license orders and stock orders via multiple CRM systems and verify license agreements in accordance with company policies and procedures
Generate timely, accurate license keys and deliver them to sales channels and customers
Utilize CRM checks to strive for succinct data integrity
Participate in department projects such as developing rollout plans for product delivery
Responsible for quarterly closing
Experience in a billing, order processing, or customer service environment
Must have previous experience with CRM (Customer Relationship Management) Systems and strong computer skills (MS Office Suite) prefer Salesforce
Knowledge and understanding of GAAP or basic accounting principles
Experience working in database environment including report generation responsibilities

Customer Relations Coordinator Resume Examples & Samples

Answer inbound calls as well as assist customers who have specific inquiries
Receiving incoming calls on skills based routing basis
Transferring calls to other departments
Handle and resolve customer complaints or escalate if required by policy Receiving and actioning of emergency calls
Technical service call bookings
Sales leads qualification and appointment booking
Provide basic technical assistance to clients (troubleshooting)
Provide customers with required information to resolve queries
Loading of temporary / holiday instructions (if appropriate to skills base) Account, Sales, Technical, Ops and other queries handling
Verification of Listener information
Delegation of queries / complaints to relevant departments
Work as a team and assist each other in daily call centre operational issues
6 months experience within a call centre / customer service environment
Bilingual (English and Afrikaans)
Ability to work shifts

Lead Customer Relations Coordinator Resume Examples & Samples

Managing Quality of Service
Ensure that team members are delivering solutions to client issues and concerns via all contact channels and all media according to quality standards
Ensure staff members stay abreast of all changes and additions to knowledge base
Matric or relevant qualification
Customer Service supervisory experience in a Call Centre environment would be advantageous
Computer literacy essential (MS Word, Excel, Outlook, Listener)

Customer Relations Coordinator Resume Examples & Samples

Answer all queued & escalated incoming telephone calls in an efficient and professional manner
Coordinate service requests in accordance with ADT policy, customer needs and technician availability
Ensure that all information given by the customer corresponds with the information on the system
Rebooks to be done up to date on a daily basis if need be
Liaise with CAD for Installation Warranty Booking or escalate to CAD
To inform FLM / Manager via email of any on-going / rebooked calls, if sites have been visited more than twice by any technician due to a recall
Following up with customers after Technician’s visit – Before & After service communication to be done daily
Coordinate after hour calls for standby Technicians whilst still on duty if shift s exceed normal work hours
Assisting customers & technicians on an ongoing basis

Customer Relations Coordinator Resume Examples & Samples

Responds to customer requests for price quotations, purchase orders, order changes, adjustments, and cancellations directly from customers. Work with customer on special order requirements for international shipping. Achieves and maintains rapport with customers and works to give them the best possible service
Work with Freight Forwarders to coordinate customer shipments
Monitor and follow up on current and past due orders to provide accurate and timely responses to the customers
Manages calls professionally and efficiently using excellent communication skills
Processes customer orders/inquiries received by email, phone or fax. Coordinates orders with warehouses, shippers, and contractor/jobsites to determine delivery dates. Determines and facilitates appropriate shipping options
Maintains records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken in SalesForce.Com
Collaborates with other departments, including Sales and Material Planning to ensure that customer needs are met. Refer unresolved customer grievances to designated departments for further investigation
Required making decisions on an order by order basis as to what pricing policy and/or special handling requirement are needed on each order. Maintain a customer profile with up to date special pricing and requirements
Create/update processes for ERP, Salesforce and Document Management System (DMS) and communicate to the department
3 to 5 years prior experience in high velocity Customer Service or sales support role or a minimum of 10 years related experience with a high school diploma. Experience with related products is helpful but not required to perform the essential responsibilities of the position. In addition the successful candidate must be highly organized and detail oriented an active communicator and processes the ability to take initiative and work independently while maintaining a high degree of self-motivation. Thinking proactively and finding opportunities to improve customer service and create greater efficiencies are essential traits for this position. The individual must have excellent verbal and written communication skills as well as excellent interpersonal skills. The candidate must have computer experience with Microsoft Office including Word, Excel, and Outlook. SAP experience preferred but not required. Also able to navigate the internet for online based data and tech support. Telephone and organizational skills as well as ability to handle high stress situations are necessary. The individual must also be capable of dealing with highly confidential information, especially when dealing with customer pricing

Customer Relations Coordinator Resume Examples & Samples

Greeting customers as they enter the dealership
Providing a prompt response to all customer inquiries
Assisting with vehicle delivery
Assisting all associates in providing customers with an “EXCELLENT” sales experience
Assuring all customers are logged after they are introduced to a Sales Associate
Ensuring that customers are directed to the proper associate for assistance
Providing prompt and efficient handling of work activities requested by dealership managers
Extending the highest level of courtesy and friendliness to every customer
Inspecting the showroom and waiting areas frequently to ensure cleanliness
Maintaining new vehicle brochure inventory

Customer Relations Coordinator Resume Examples & Samples

Assisting within the Service Department
Assisting all associates in providing customers with an “EXCELLENT” service experience
Assuring all customers are logged after they are introduced to a Service Advisor
Inspecting the service area and waiting areas frequently to ensure cleanliness

Customer Relations Coordinator Resume Examples & Samples

Receive and process moving cancellations
Qualify and call on all “new leads”
Attempt to book appointments with relocation/reconnection customers
Schedule appointments in Sales consultants diaries
Follow up on all unclosed leads
Handle calls from customers who wish to cancel their service
Keep internal and external customers informed of the status of the relocating process
Communicate and coordinate with internal departments and branches
Record cancellations of appointments
Book system removal where reconnections were not possible
Analyse statistics relating to reconnections
Experience in telephonic sales support

Customer Relations Coordinator Resume Examples & Samples

Matric/desired education in PR, Communications or Information science
Basic entry level experience and must have a solid understanding of the internet, copywriting and customer service internet technologies
Proven ability to work under pressure and to deal with difficult client’s
Customer service orientated & maintain confidentiality
Demonstrated ability to get things done
Customer Service experience in any industry
Outstanding written and communication skills
Computer literacy essential (MS Word, Excel, Outlook, Listener & internet explorer)
Social networking skills
Exercise initiative
Timeously follow up and maintain statistical info
Must be efficient, accurate and have a passion for service excellence
Maintaining effective teams

Customer Relations Coordinator Resume Examples & Samples

Greets customers as they enter the Service department
Preparing vehicles to be serviced by putting down mats and plastic to protect interiors, making key tags and driving vehicles from the service lanes to the service stalls
Keeping the service drop-off area clean and free of debris
Retrieving newly-serviced vehicles for customers
Keep filing current and organized
Other administrative duties as assigned May move vehicles not currently being serviced
1-2 years previous experience in a dealership preferred but not required Good communication skills both written and verbal Professional appearance and work ethic Superior customer service skills Valid driver’s license with less than 2 moving violations - Must be able to drive manual transmission vehicles

Customer Relations Coordinator Resume Examples & Samples

Handles incoming calls from internal and external customers
Enters customer orders (phone, fax, or written) into the company’s order entry system
Taking Credit Card Payments
Checks and releases various holds on: shipping, back order, duplicate orders, incomplete orders, large quantity and multiple holds
Assists with requests on shipping, product availability, terms and conditions, and stock information
Enters customer feedback information into a database
Assists customers in determining product needs and provides basic assistance on products
Updates existing accounts with accurate billing, shipping, and contact information
Completes phone and voicemail requests from internal and external customers
Minimum 2 years’ experience in B2B sales order administration and customer service ideally within a manufacturing environment
Basic knowledge of customer support processes (i.e. Order related: pricing, products, order status etc.)
Ability to resolve customer complaints/problems and provide follow up to customers and supervisor
Must have the ability to make sound customer related decisions and respond quickly to customer needs
Good computer skills (Microsoft Office, order entry system, etc.)

Customer Relations Coordinator Resume Examples & Samples

Receive and process orders from customers via phone, email, or fax
Receive and process orders from Fuji sales reps, Fuji marketing managers, brokers and rep companies
Ensure that customer requests and requirements are noted on the order
Provide order and shipment status to customers
Process out of territory orders when appropriate to ensure order completion
Obtain proper air authorization for priority and time sensitive orders
Work on product allocations with Supply Chain Managers
Implement order revisions for product and/or pricing discrepancies
Inform the appropriate sales person of any credit review issues
Process EDI orders
Substitute product when applicable
Process orders to meet vendor guidelines and compliance requirements
Review and release orders from the web portal
Process requests for shipment status, returns, backorder status, credits and debits
Coordinate the release of backorders through the Supply Chain dept
Provide status of shipments, backorders or problems to the appropriate sales group or broker rep group
Assist with the research and resolution of chargebacks
Process accurate Return Authorizations in timely manner
Assist and/or initiate the research and resolution of customers’ shortage/overage and shipping error claims
Request proof of deliveries on customer orders from the carriers
Request shortage/overage shipping verification from the appropriate distribution center
Assist CS department supervisors with special projects (e.g. Update master data in SAP system, prepare excel reports, enter blanket orders, etc.)
Assist other Fuji departments
High School diploma or equivalent; Six months to one year related experience and/or training; or equivalent combination of education and experience
Ability to research and analyze various different types of data information and make sound business judgments
Ability to prioritize work

Customer Relations Coordinator Resume Examples & Samples

Lead CR process management at assigned store(s), by observing, installing, and training approved CR processes, to assure our customer’s perspective comes first
Develop continuous improvement plans for assigned store(s), by documenting observations and conducting meetings with management, this will keep all team members actively thinking about our customers
Provide the following manufacturer certification program assistance
Store at or above 100% of region with sales and service satisfaction scores
100% manufacturer certification for all applicable store(s)
Survey return rates of >50% for sales, >30% for service for all applicable stores
Active Listening skills - give full attention to what other people say, take time to understand the points being made, ask questions as appropriate, and do not interrupt at inappropriate times
Time Management – ability to manage one’s own time
Physical Demands: Standing, walking to 1/3 of the time, sitting over 2/3 of time, reaching with hands and arms to 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 25 pounds
Working Conditions: Moderate noise, indoor office environment, and considerable use of telephone, computer and other office equipment

Customer Relations Coordinator Resume Examples & Samples

Be the first point of contact for customers, delivering exceptional service, prioritising and effectively resolving issues within agreed timeframes
Provide outstanding customer service to Stockland customers
Manage customer and stakeholder feedback (after sales; after settlement; after completion) to determine the level of satisfaction and enhance our service
Constantly improve Stockland’s ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
Maintain and update the after-sales CRM systems and processes to enhance the customer’s experience
Develop a communication plan using EDMs to keep our customers up-to-date

Customer Relations Coordinator Resume Examples & Samples

Be the first point of contact for customers, delivering exceptional service, prioritising and effectively resolving issues in agreed timeframes
Manage customer and stakeholder feedback (after sales; after settlement; after completion) to determine level of satisfaction and enhance our service
Constantly improve Stockland's ability to identify customer trends, predict customer needs and proactively address barriers to successful partnerships with stakeholders
Maintain and update the after-sales CRM systems and processes to enhance the customer's experience
Develop a communication plan using EDM's to keep our customers up-to-date

IT Customer Relations Coordinator Resume Examples & Samples

Exemplary Customer Service skills
Some Desktop Support experience preferred
4 plus years of experience in a healthcare environment, or a combination of relevant education, technical, business and healthcare experience
Identifies, prioritizes and schedules customer requests and routine assignments. Ensures that the appropriate resources are available to meet customer business, clinical and technical needs. Follow-ups on customer requests to assure their needs are being met. Utilizes problem solving techniques to triage problems with desktop/printing environments, network infrastructure, business or product line specific applications
Participates and may lead in task forces and councils. This includes participating in the development and implementation of processes, procedures, and programs to increase facility operations efficiency and effectiveness, as well as ensure the delivery of quality customer care
Assists facility leadership to ensure budgetary projections include planned facility projects and infrastructure needs. Manage and report departmental expenditures and projects expenses

IT Customer Relations Coordinator Resume Examples & Samples

Previous IT and health care experience preferred
Strong knowledge of business and technology
Experience in small scale project planning and reporting
Requires exceptional communication skills
Exemplary customer service skills
Strong time management and multitasking skills
Experience in technical troubleshooting and repairing IT hardware
Experience in software support