Conference Services Coordinator Resume Samples

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L Herzog

Lourdes

Herzog

74760 Deron Well

New York

+1 (555) 133 8946

74760 Deron Well

New York

Phone

p +1 (555) 133 8946

Experience Experience

Houston, TX

Conference Services Coordinator

Houston, TX

Greenholt-Kulas

Houston, TX

Conference Services Coordinator

Receiving and processing wedding inquiries. Sending out wedding information, drawing up contracts, receiving deposits and turning wedding files definite
Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them
Ensuring that all filing systems are maintained according to SOP
Sort & distribute all incoming and outgoing Conference Services & Catering mail
Monitor, handle and process all billing/payment procedures according to Accounting standards
Highly detail oriented specifically in working with numbers and document editing
Conference, Meeting, and Special Event Planning

Boston, MA

Catering & Conference Services Coordinator

Boston, MA

Berge-Flatley

Boston, MA

Catering & Conference Services Coordinator

Assist Managers with emailing of contracts
Performs any and all other tasks which are assigned by management
Assist Managers with Site Inspections
Maintain a positive relationship with all guests, vendors, Colleagues and networks
Assist in the organization and coordination of specific functions and promotions / client events
Assist in various office statistics, reports and presentations
Manage BEO and resume binder

present

Houston, TX

Catering / Conference Services Coordinator

Houston, TX

O'Conner, Mraz and Feil

present

Houston, TX

Catering / Conference Services Coordinator

present

File paperwork for assigned Convention Services or Catering Managers on a daily basis
Obtain Credit Application and process Credit Estimate to Credit Manager
Assist Director of Catering / Conference Services with menus and reports
Greet clients into the office and consistently provide a positive and lasting impression in all interactions
Send Attrition Letters to customers at 90, 60 and 30 days prior to arrival
Call clients to obtain Rooming Lists and process to reservations. Forward reservation confirmations, once processed. Maintain changes to the Rooming Lists via Add/Change Forms
Handle Post-Event processes to include: Log pick-up into Delphi and send the post-convention thank you letter from the Executive Director of Sales & the Director of Catering & Conference Services

Education Education

Bachelor’s Degree in Business Administration

Illinois State University

Bachelor’s Degree in Business Administration

Skills Skills

We are looking for individuals who possess a high level of attention to detail and a strong work ethic
Knowledge of computer software to include, Springer Miller and Delphi is
The ability to multitask and prioritize is essential
Be part of a cohesive team with opportunities to build a successful career with global potential
Food & Beverage experience
Have access to a robust benefit plan
Have the opportunity to engage in diverse and challenging work
Derive a sense of pride in work well done
Be recognized for excellence

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5 Conference Services Coordinator resume templates

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Conference Services Coordinator Resume Examples & Samples

Act as point of contact for In house groups and family reunions
Preparation of Banquet Event Orders and Resumes for In-house groups and family reunions
Assist and support conference service managers with group details and communications to Clients
Update Delphi information
Strong knowledge and skill with computers
Coordination and team work with employees in department and external departments
Preparation and distribution of revenue forecasting reports, daily change log, room pick up reports, other various reports
Take minutes at various meetings
Ability to operate various office equipment
A minimum of 2 years prior work experience in a office support role
Knowledge of Word, Excel, Outlook, Powerpoint, and Publisher is essential
Familiarity with Delphi a plus
Highly detail oriented specifically in working with numbers and document editing
Ability to work with numerical analysis and reporting

Conference Services Coordinator Resume Examples & Samples

Act as point of contact for In house groups
Preparation of Banquet Event Orders and Resumes for In-house groups
A minimum of 2 years prior work experience in an office support role

Conference Services Coordinator Resume Examples & Samples

Previous experience is an asset
Bachelor's degree in business administration or hotel management
Previous customer related experience required
Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2000 (Excel, PowerPoint and Word, Access)
Work effectively with a diverse range of individuals and groups

Catering & Conference Services Coordinator Resume Examples & Samples

Prepare BEOs, contracts and proposals
Handle Credit application process
Send out updates from BEO meeting
Maintain current sales & catering promotional literature and have a complete knowledge of hotel’s services and facilities
Assist in the organization and coordination of specific functions and promotions / client events
Assist in various office statistics, reports and presentations
Only Female applications will be considered
Minimum High School Diploma, Business School and/or Hotel School Diploma preferred
Minimum one year experience in a luxury Hotel environment or two year exposure to Catering/Banquet Operation
Full proficiency in all office procedures and clerical duties
Computer experience at intermediate to advanced level is mandatory with knowledge of Windows 2000 (Excel, PowerPoint and Word, Access) and Opera
Must be a strong team player, professional and enthusiastic with excellent organizational skills, creativity and be a self-starter
Must be flexible on timings during peak periods
Arabic speaker is a must

Catering & Conference Services Coordinator Resume Examples & Samples

Produce Forecast Reports for Catering Managers
Assist with Banquet Event Orders
Contracts and Proposals
Coordinating Billing Arrangements for Upcoming Groups
Answering Telephones
Manage Accounting Needs for Managers
Maintain Catering Lead Tracking
Begin Catering Resumes for Required Groups
Assist with Client needs in the absence of the Catering Managers
Provide General Assistance as required in the Catering Department
Manage BEO and resume binder
2 years Catering or Conference Service experience
Fluency in English both verbal and non-verbal
Knowledge of menu development
Knowledge of accommodating room capacities
Knowledge of organizing set-up requirements from information on Banquet Event Orders (B.E.O.'s)
Knowledge of staffing guidelines/requirements to set-up, turn and breakdown function spaces
Ability to suggestively sell

Catering & Conference Services Coordinator Resume Examples & Samples

Speaking over the phone and emailing with guests comfortably and professionally
Taking phone and email correspondence and communicating with managers on team to relay customers’ needs
Service Focused
Hospitality Experience
Knowledge of Opera and Delphi systems
Interest in sales and servicing

Conference Services Coordinator, Mid Resume Examples & Samples

5+ years of experience with using Microsoft Office in an office environment
Ability to pay strict attention to detail and follow through
Ability to work in a team environment, perform collective team tasks to meet deliverables and deadlines, work well in structured and unstructured environments, be a self-starter, work well under pressure, and manage time well
Ability to provide and implement solutions consistently and work with all levels of staff and clientele
Possession of excellent service orientation and responsiveness skills
Top Secret clearance

Catering & Conference Services Coordinator Resume Examples & Samples

Assists Conference Services Director
Handle all aspects of customer service for assigned groups
Work with Sales Assistant to coordinate group rooms information
Manage client accounts in Delphi - this includes logging all activity with contacts
Contract with outside vendors (musicians, florists, etc…) if requested by client
Generate check requests for outside vendor payment if needed
Work with DOC/Banquet Chef/Pastry Chef to create custom menus when requested by client
Review banquet tickets for accuracy post-event/before forwarding to Accounting for final processing
Meet with existing clients to detail events and attend menu tastings when requested
Create menu and pricing proposals for clients
Generate Banquet Event Orders and diagrams for all upcoming events, and assist in distribution to hotel staff. This also includes maintaining and reporting all changes to events by generating change forms and distributing them to the appropriate departments
Create resume reports for all departments for upcoming groups
Support Conference Service Managers with oversight of catered events
Generate client billing and house account information for accounting department
Review catering bills for accuracy before accounting sends final bill to client
Responsible for reviewing catering and rooms attrition – billing client if amount is not achieved
Must be able to work weekends and flexible hours
Must be able to lead staff and handle guest relations. Will be responsible for maximizing hotel revenues while providing high levels of customer service
Must be a team leader and be able to handle multiple tasks at one time
Strong administrative and communication skills required
Basic English language skills sufficient to fully comprehend job assignments, read and understand manufacturer’s instructions where related, and adhere to safety warnings

Conference Services Coordinator Resume Examples & Samples

High School diploma or equivalent required and/or experience in a hotel or a related field preferred
At least 2 years of progressive experience in an Administrative role in a hotel
Delphi knowledge REQUIRED
Computer knowledge/skills to include Windows, Excel

Conference Services Coordinator Resume Examples & Samples

Read, process, and file banquet event orders, resumes, and AV material on a daily basis
Complete Business Center billing correctly
Follow all Resort and Department guidelines
Assist all guests with any business center requests
Utilizing the BEO's, check all meeting space in use that day to ensure the room is set per the guest's specifications. This inspection includes cleanliness and overall appearance
Assist the guest with any challenges that may arise
Contact the appropriate hotel department and follow up to ensure the challenge is resolved
Assist the Director of Banquets with BEO's, resumes, welcome packets, amenity forms and site visits
Assist guest with computer needs, nametags, table tents, conference dining table tags, and menu description cards
Prepare monthly PO for all business center and meeting toolbox needs

Conference Services Coordinator Resume Examples & Samples

Serve as point of contact for all operational and administrative issues
Provide moderately complex administrative support to the Conference Services Lead and department staff
Identify, develop, document and implement administrative and office procedures for Conference Services
Track and manage action items, coordinate and support communications flow among staff team
Interface with Lab Directorate, Department of Energy (DOE), external vendors and other key contacts
Utilize knowledge of Conference Services activities, exercise professional judgment and independent initiative, anticipate and respond to continually changing event related and compliance challenges and conflicts
Review and triage incoming correspondence and inquiries to determine significance and coordinate appropriate responses. Compose correspondence and send out email under the Lead’s signature to both internal and external recipients
Provide support of event planning efforts through tracking of event related contracts and data, preparation and submission of contract RFP’s in partnership with conference planners and tracking of applicable contract deliverables to ensure timely completion
Participate in the management of the conference attendance approvals process, required reporting and coordination of division notifications and inquiries for the approvals process
Responsible for event related registration websites primarily using the Laboratory event registration platform, and at times also handling some manual registrations and supporting Divisions with registration methods not requiring collection of funds
Oversee preparation of materials and supplies for events, including printing and assembly of conference name tags, Conference Services supplies and storage, requests for equipment check-out and maintain overall quality control of materials and supplies
Support Conference Accounting processes, track and monitor event related funds deposits and payments related to contracts and services
Provide onsite support for events taking place at the Lab that are low in complexity and low in attendance as assigned by the Lead
Prepare and/or coordinate preparation and compilation of presentations, reports, performance data and other material in support of Lead’s activities and meetings
Organize and maintain department electronic and paper filing systems, archive and retrieve records via the Lab’s Archives and Records Office (ARO)
Bachelor’s Degree in Business Administration or related field and a minimum of two years of related professional-level experience or the equivalent combination of education and experience
Demonstrated skills in basic to high level office administration practices and procedures
Experience in decision making, problem-solving, and analytical skills to solve moderately complex issues requiring sound judgment, discretion, tact, and excellent customer-focused administrative support
Demonstrated ability to take initiative, and remain flexible in a fast paced environment with competing priorities and multiple demands under pressure
Ability to establish and maintain effective working relations with all levels of personnel, both internal and external to the Laboratory and to represent the Conference Services Lead on logistical and other matters
Ability to devise new approaches within scope of assignment, perform assignments and make decisions with limited consequence of error
Demonstrated strong interpersonal, verbal, and written communication skills
Experience in the development and maintenance of moderately complex spreadsheets and databases containing some advanced functions and experience in utilizing commercial and/or institutional travel and financial tools
Experience applying skills to research, interpret, analyze, compile, and present data and information
Intermediate capability in Microsoft Word, Excel, PowerPoint, Google calendar and email applications, and ability to produce professional quality, error-free documents, reports and presentations using PC or Mac computer applications
Basic to intermediate understanding of standard computer applications and office computer hardware configurations. Proficient in the use of web-based registration tool software
Knowledge of and experience in interpreting and applying policies and procedures
Knowledge of and experience in performing conference related functions including: approval, sourcing, event management and reporting
Broad knowledge of event planning fundamentals and compliance requirements related to events and attendance at events. Experience working with events industry vendors such as hotels, caterers, event venues, rentals, ground transportation etc
Knowledge of Regulations Procedures Manual (RPM), and applicable LBNL, DOE, and UC policies and procedures
California driver’s license
Ability and flexibility to travel from office site to other locations

Conference Services Coordinator Resume Examples & Samples

Associates degree preferred
Three years of hospitality experience in conference services preferred
Knowledge of computer software to include, Springer Miller and Delphi is a plus

Conference Services Coordinator Resume Examples & Samples

Processing all correspondence in compliance with established formats
Merging Banquet Event Orders, Group Resumes and distributing as required
The ability to prioritize all work in an organized manner
Service the market segment for catering, billing, menu, and social arrangements as contracted to ensure an above and beyond client experience
Effectively communicate with the various departments to ensure that the meeting and related functions are executed to exceed expectations
Maintain well documented, accurate, organized and up-to-date file management in order to serve client and employer in the most expedient, organized and knowledge manner
Display a calm and attentive approach in solving problems and handling difficult situation, collecting information and sincerely helping to resolve them
Determine, communicate, and monitor personal and department achievements and performance standards on a daily basis
Complimentary stays at Four Seasons worldwide
Medical, and Life insurance coverage

Catering & Conference Services Coordinator Resume Examples & Samples

Assisting with checking availability in Delphi, auditing contracts and meeting space in Delphi, creating group resume shells, generate introduction letters, assist with creating booking links, and blocking suites in OPERA)
Corresponds with clients as directed by CSMs, CSs, and EMMs
Fields inquiry calls from prospective customers
Short Term Disability

Catering & Conference Services Coordinator Resume Examples & Samples

Effectively responding to general inquiries on the telephone and in person, and directing them appropriately
Work closely with Catering Managers to ensure that a comprehensive knowledge of client files exists in order to respond to client needs in the absence of the manager
Provide key departments with information on upcoming events on a daily basis
Conduct site inspections: rooms, conference space and F&B outlets as requested
Overseeing clients while in-house, ensuring their events go as they expect and anticipating their needs
Run weekly Sales & Catering reports and ensure the system is current and up to date; upkeep of Sales & Catering menus, resources, pricing and function diary
Assist in organization of in-house functions and FAM events
Responsible for preparing and distributing Banquet Event Orders and floor plans on a daily/weekly basis. This includes the prompt distribution of last minute changes to affected departments
Administrative duties such as preparing vouchers for F&B outlets, printing daily signage, preparing weekly minutes, printing of menus, preparation of VIP Amenity Forms, and the creation of all purchase orders for the department
Active member of one of The Fairmont Hotel Vancouver’s committees (Health & Safety, Green Team or Service Plus)
Complies with Fairmont Hotels & Resorts policies, procedures and code of ethics
The expected weekly schedule for this position is Tuesday to Saturday
Saturday coverage will entail assistance on the floor with Catering business, facilitation of site inspections for the department and being available as required by the operation
Working knowledge of Sales & Catering, MS Office, Property Manager
Previous Conference Service Coordinator or Food & Beverage experience is an asset
Proven ability to plan and organize events effectively, with an acute sense on detail
Ability to manage several tasks simultaneously using strong time management and prioritization skills
Hospitality diploma or degree an asset
Professional telephone manner

Catering & Conference Services Coordinator Resume Examples & Samples

Handles all telephone calls in accordance with the hotel’s standards, using a warm and sincere greeting, understanding / complying immediately with guests’ needs and enquiries, answering within three rings, and recording all enquiries and messages in a proper and timely manner
Handles guests’ complaints in a congenial manner
Provides administrative support for the Catering & Conference Services department (including proposals, contracts, Banquet Event Orders, etc..)
Ensures filing system must be accessible and accurate at all times
Ensures a tracing system for follow-up work by the manager assigned to
Maintains department’s policies and procedures, training and development manuals, and relevant conference services reports
Records minutes of department meetings, transcribes and distributes to all relevant parties
Retrieves and delivers departmental mails
Assists in the preparation of department’s daily, weekly, monthly and yearly reports
Must have a minimum of (1+) of progressive years in administrative, customer contact or Catering & Conference Services experience

Conference Services Coordinator Resume Examples & Samples

Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests
Working knowledge of computers in a windows environment
Must be able to function as part of a team

Conference Services Coordinator Resume Examples & Samples

Typing, photocopying, filing, faxing, ordering supplies, preparing daily reader board, updating event order file, complete change orders, prepare and distribute daily events to other operating departments, answering the "Hot Line" booking inquiries
Handle all out going correspondence
Organize guest survey evaluation forms and monitor returns
Assist Conference Services Managers and Catering Sales Managers in preparation of group resumes, contracts and other details as required
Assist Conference Services Managers and Catering Sales Managers as required
1-2 years hotel experience
Previous Food & Beverage knowledge required
Experience in Banquets and/or 1-2 years Catering/Conference Services experience preferred
PMS knowledge preferred
Must be well organised and able to complete many tasks in a timely manner
Food and wine knowledge an asset
Highly responsible, reliable and ethical. A reputation for honesty and integrity

Conference Services Coordinator Resume Examples & Samples

Working knowledge of Sales & Catering, MS Word, Property Manager and Excel
Strong knowledge of F & B Operations and Banquet Services is required
Ability to make high quality guest decisions and to perform under pressure
Excellent communication and interpersonal skills, both written and verbal

Conference Services Coordinator Resume Examples & Samples

Receive and respond to incoming telephone calls to the Catering and Conference Services Department in accordance with Four Seasons Standards, and assist with overflow for Sales & Marketing, Food & Beverage, and Executive Office
Prepare accurate written correspondence including letters, contracts, reports, banquet event orders, schedule of events, printed menus, and emails using MS Word, Delphi, Crystal Reports, and Lotus Notes
Distribute Conference Services correspondence to the resort operating departments as required, for example, Amenity Cards, Resume, Change Log and Banquet Events Orders
Maintain the various Conference Services file systems, both electronic and paper, including Account Files, Vendor Resource Files and Resumes
Periodically assist with front of house operations including greeting and directing guests, manning hospitality desks, and working with Banquets on ‘quick sets’ or teardowns
In the absence of a Catering or Conference Services Management, assist clients and seek out solutions to requests in a friendly, caring and helpful manner
Maintain an inventory of all standard department supplies and printed materials, including but not limited to Conference Services Packets, Special Menu cards and velum
Perform other tasks or projects as assigned by hotel management
Participate in scheduled departmental and administrative meetings as requested
We are looking for individuals who possess a high level of attention to detail and a strong work ethic
The ability to multitask and prioritize is essential
Food & Beverage experience
Be part of a cohesive team with opportunities to build a successful career with global potential

Catering & Conference Services Coordinator Resume Examples & Samples

Escort general inquiries on site inspections
Maintain a positive relationship with all guests, vendors, Colleagues and networks
Ensure all promotional literature is current and updated
Prepare and disseminate month-end reports
Provide all administration duties for the Catering and Conference Services office
Assist with the maintenance of accounts, contact, activity and business details within appropriate software applications
Computer literate in Microsoft Window applications and/or relevant computer applications required

Catering & Conference Services Coordinator Resume Examples & Samples

Prepare and mail out Catering information packages
Handle all incoming calls and ensure clients and contacts are directed to the appropriate internal contact
Administrative duties including typing, photocopying, filing, faxing and ordering supplies
Other tasks as required by the Director, Catering & Conference Services in support of the team or guest service
Previous experience in an administrative role and 1 to 2 years of hotel experience required
Previous food and beverage experience needed
Previous experience in Sales, Catering, Conference Services or Banquets an asset
Must be well organized and able to complete many tasks in a timely manner

Events & Conference Services Coordinator Resume Examples & Samples

Execute basic administrative tasks; serve as the point of contact and principal liaison for the scheduling and oversight of multiple, complex conferences and events for both internal and external clients
Coordinate with the Facilities department, Registrar’s office, campus security, and other departments on campus set ups and preparation
Update scheduling software to include all of the essential event information including: room assignments, layout, furniture, arrival time, event times, and room diagrams
Process all necessary departmental and financial paperwork/system entry as it relates to conferences and events. Manage, plan and collect all event information in a timely manner
Process invoices and reimbursements; write and distribute event planning meeting minutes, track RSVPs, schedule meetings, and collaborate with colleagues on department-wide initiatives
Work closely with various internal departments such as Athletics, Education, Student Life, ELS, Music, Registrar’s office, in-house catering service, etc. to coordinate logistics of events to comply within the guidelines of the Events Management Plan
Establish and maintain a Standard Operation Procedures manual, including scheduling procedures and office procedures
Bachelor's degree from four-year college or university or equivalent combination of education and experience
Minimum of 3 years professional experience, preferably in higher education or non-profit
Excellent time management skills and abilities
Strong computer skills including MS Office Suite
Strong employee customer service orientation with excellent interpersonal skills
Must be professional, diplomatic and able to serve a variety of constituents with equity, fairness and tact
High level of skill and accuracy with figures and filing
Data entry experience and knowledge of report generation, maintenance of desktop databases
Current driver’s license and satisfactory driving record required and must be maintained

Conference Services Coordinator Resume Examples & Samples

Managing daily/weekly reports that serve as the core communication to multiple departments across the resort
Assist in the creation and distribution of BEOs, SOEs, Resumes, Proposals, Amenity Deliveries, Door Cards, Pre-Con Kits, Attrition Letters, and any other administrative tasks as needed by the Conference Services Managers
Create group folders, manage CS Calendar
Input data on CS Quarterly grid
Manage Heath on behalf of Conference Services and Banquets
Oversee exhibitor coordination, box deliveries, power needs and billing following programs
Manage in house meetings on behalf of the department
Work alongside the Associate Director in the execution of projects being handled by Conference Services
Update and revise existing policies in the Training Manual, as needed
Answer CSM phone calls when they are away or busy to ensure client efficiency and communicate messages
Cover Group breakfast, lunch and dinner events as well as on and off-site DMC events, as needed by CSMs
Play an active role on the floor ensuring that the standards of excellence for meetings, banquets and all other catered affairs in private function rooms are followed by the Banquet Department
Computer literate in MS Office, Windows, Internet
Must be able to speak, hear, read, write and understand the English language
Must be able to handle high pressure situations with ease
Must have excellent guest and associate relations skills
Ability to stand/walk for long periods of time
Ability lift up to 30 pounds occasionally
Ability to work under self-supervision
Competent in written and verbal communication

Conference Services Coordinator Resume Examples & Samples

Wide range of administrative duties
Receiving and processing wedding inquiries. Sending out wedding information, drawing up contracts, receiving deposits and turning wedding files definite
Answering the department’s phone calls in manager’s absence and managing inquiries
Updating the master BEO binder with changes from the BEO Change Log
Photocopy & distribute agendas & Banquet Event Orders (BEOs) per the distribution schedule
Maintain the daily distribution of Banquet Event Order Change Log
Sort & distribute all incoming and outgoing Conference Services & Catering mail
Menu design, printing and layout for Conference Groups
Maintain all general departmental files (IE. purchasing, meeting minutes, safety etc.)
Account management and booking of internal meetings. Compile and distribute the weekly internal meeting agenda
Participate in Conference Services and Sales meeting and maintain a log of minutes
Maintain the Special Events, Entertainment and Food and Beverage sections of Sellweb
Other duties as assigned, by the Director of Conference Services
Clerical and or administrative experience
Knowledge of food & beverage operations is required. Experience in Banquets is a strong asset
Experience dealing with/organizing for clients
Working knowledge of: Microsoft Office, and Opera Sales & Catering, PM, RM and other hotel software a strong asset
Desire to become a Conference Services Professional

Catering & Conference Services Coordinator Resume Examples & Samples

Support approximately 4-6 managers to include but not limited to: answer and route calls; prepare resumes and expense reports; updating, menus, E-menus, and folders; coordinate internal meetings and BEOs
Prepare accurate written correspondence including letters, contracts, reports, event orders, vouchers, schedule of events, printed menus, and e-mails using MS Word, Delphi, Crystal Reports, and Lotus Notes
Coordinate the sales efforts between sales department and catering to insure proper utilization of function space to yield maximum revenues
Adhere to all Four Seasons standards – inside the department as well as out
Viable candidates musthave a minimum of three years of culinary experience in high volume, luxury environment
Must be able to multi-task and have the ability to manage priorities and a high attention to detail
Must be computer literate in MS Publisher/Illustrator, Word, Windows, Excel and Access
Knowledge of property management systems preferred. (Opera and Delphi)
Experience in a high volume call environment highly desired
Candidates with a degree in food & beverage, hospitality, or similar, are preferredand will receive priority consideration
Above average communication skills - both written and oral – in person and by phone are required
Current Four Seasons employees, bilingualcandidates and those with prior experience in a luxury hotel/environment will receive priority consideration

Conference Services Coordinator Resume Examples & Samples

Be responsible to trace, contact and follow up directly with our group customers regarding the collection and posting of advance deposits for definite groups
Email to customers: confirmations of countersigned contracts, deposit receipts, Conference Services Managers introductions, etc
Act as liaison between managers and customers; providing a high-level of administrative support to the Sales Team
Prepare and send Survey Monkey evaluations jointly on behalf of Sales Managers and Conference Service Managers
Assist in the coordination of VIP Amenities
Facilitate in the production and distribution of group sales kits, promotional flyers, trade show and sales call materials and Delphi Reports
Assist in answering multi-line telephone system, offer helpful assistance to the caller/ refer to the appropriate person or take complete and detailed written messages
Take detailed booking/lead inquiry information and enter into Delphi.fdc
Assist with the preparation and coordination of mailing correspondence as needed, including preparing and executing Delphi merge documents
Provide clear and complete communication to all departments within Asilomar
Assist in greeting visitors in a cordial and hospitable manner
Answer both general and specific questions regarding Asilomar Group Sales
Prepare and distribute the Weekly Catering Packets to all departments
Handle special projects as needed at the direction of the Group Sales Team
Have an overall knowledge and understanding of the different aspects of Asilomar Group Sales such that you may assist in the resolution of customer needs
Maintain existing filing system and essential records used in the department

Conference Services Coordinator Resume Examples & Samples

Creating and preparing: Banquet Event Order, blocking rooms & Space, and assisting with contracts
Answer telephones, schedule team members, process payroll and conduct inventory
Coordinate department projects, as needed
Oversee maintenance of office equipment
Track Guest Comment Cards and feedback

Events & Conference Services Coordinator Resume Examples & Samples

10% Scheduling and customer service support: Manage scheduling requests submitted through 25Live. Respond to phone and email scheduling inquiries. Facilitate internal and external event requests. Enforce scheduling policies and guidelines. Distribute weekly events schedule. Create and distribute weekly events schedule. Provide exceptional customer service and problem solving skills. Administer and execute several programs simultaneously in a highly professional manner
25% Event Support: Deliver coordination support for an active year-round conference and event operation. Manage logistical aspects of the event/conference including facilitating contract agreements, billing, payment, room set ups, parking needs, signage needs, and other logistics relating to the event. Conduct tours, meet with internal and external clients as well as manage conflict situations. The Coordinator will communicate logistical information to campus and community partners and provide on-site and/or on-call assistance during the event. Event coordination will include on-site support at Regis’ extension campuses as needed. Event support will include working outside the standard University business hours and/or work week
30% Facility Management of Event Spaces: Preparation of all conference rooms, turnovers, and resetting, which will include moving furniture, tables and chairs, on a daily basis. Provide on-site supervision for special events and conferences. Submit work orders to Physical Plant for custodial and maintenance needs to maintain the quality of the meeting space
30% Supervise: Supervision and hiring of student employees, inclusive of summer conference interns, summer staff, and event services work study students. Coordinate training regarding customer service, room set-up, and event management, as well as conduct evaluations
5% Performs other duties as necessary to support the needs of the Department and the University’s mission
Minimum of 2 years of experience working in a customer service field and/or experience in events
Comfort with public presentations, hosting meetings (with customers and student groups), and writing memos and reports
Ability to type 45 or more wpm
Ability to prepare invoices
An understanding of spreadsheets and budget reports
Budget management skills are highly desirable
High comfort level with Microsoft Word, Excel, Access, Publisher and Adobe Reader information
Ability to quickly learn computer programs
Understanding of the elements of providing exceptional customer service, problem solving and ability to administer and execute several programs simultaneously
Understanding of the structure of a University, its constituents, the needs of a campus community, the resources and needs in the surrounding community with regards to events, and the flow of information within a University structure
Understanding of the development level and needs of college students
Ability to respond to emergency situations
Excellent supervision and guidance skills
Creative and innovative individual and self-motivated worker who can work with minimal supervision
Ability to work with a wide variety of people and personalities and respond gracefully and professionally in high-pressure situations
Quick learner who possesses the ability to work on their own and come up with solutions to problems and/or limitations. Position also demands that the individual have the ability to determine the course of action to be taken when developing and implementing policies and procedures that involve a diverse group of people and various moral implications
Be able to lift or carry 25-40 lbs

Conference Services Coordinator Resume Examples & Samples

Responsible for the servicing of Express rooms only groups with 40 rooms and less and select Express groups with food and beverage
Update pick up in Delphi weekly
Prepare monthly commission check request
Create request for group landing pages
Monitor, handle and process all billing/payment procedures according to Accounting standards
Coordinate and execute pre and post cons
Liaise with the Hotel Staff to include, DOCCS, Conference Services Managers, Catering Managers, Group Sales Managers, Banquet Department and Group Coordinators, to plan special requests for clients and special events. Arrange introductions between the client and related staff
Monitor changes to weekly forecast information; ensure that accurate information is communicated to respective departments on a timely basis in order to best service the client
Welcome and meet with group contact upon arrival of function and ensure guest satisfaction
Suggestively sell menus and upgrade room categories, which meet the client's needs and maximize revenues
Responding to telephone inquiries by determining client's needs and specifications for referral to Catering Sales Managers and/or Conference Services Managers
Establishing rapport with Conference Services clients and functions as liaison
Handle all photocopies, faxes, scanning, and distribution of BEOs, Group Resumes, and gathers and organizes all materials for distribution of daily/weekly/monthly reports
Maintain inventory of office supplies
Responsible for turning over definite Conference Services contracts and distributing to other departments, completing and/or distributing Banquet Event Orders and Group Resumes as needed including change logs
Responsible for assisting Conference Services Managers during execution of Group Events
Responsible for Special projects as assigned by Director of Catering and Conference Services, Catering Managers, and Conference Services Managers
Support the sales efforts of the department with emphasis on conference services segment
Position is responsible for all administrative duties for the Director of Catering & Convention Services, and Conference Services Managers
Responsibilities include group contracts, correspondence, Banquet Event Orders, guarantees and various other administrative duties as requested by Management
Previous administrative experience preferred
Must have working knowledge of Excel, Word, Outlook, and Power Point
Must type a minimum of 50 words per minute with accuracy
Must be able to walk to different areas of the hotel and sit for long periods of time up to entire working shift
Flexible schedule to include working weekends when needed

Catering / Conference Services Coordinator Resume Examples & Samples

Answer telephones and assist customers as needed
Qualify incoming inquiry calls and provide details to the appropriate manager
Greet clients into the office and consistently provide a positive and lasting impression in all interactions
Assist Director of Catering / Conference Services with menus and reports
Act as Delphi key operator to include loading menus, menu changes, and to liaise with corporate Delphi contact
Send CSM Introduction/Timeline Letter accompanied by hotel information
Obtain Credit Application and process Credit Estimate to Credit Manager
Call clients to obtain Rooming Lists and process to reservations. Forward reservation confirmations, once processed. Maintain changes to the Rooming Lists via Add/Change Forms
Send Attrition Letters to customers at 90, 60 and 30 days prior to arrival
File paperwork for assigned Convention Services or Catering Managers on a daily basis
Ensure Banquet Check information in correct in each Delphi Booking
Assist Catering /Convention Services Team with proposals, contracts, BEOs and Event Resumes as needed, including any changes to the information. Log BEO changes appropriately, and handle BEO distribution
Handle Post-Event processes to include: Log pick-up into Delphi and send the post-convention thank you letter from the Executive Director of Sales & the Director of Catering & Conference Services
Assist with amenity requests, transportation requests, phone line requests, shipping requests, group restaurant reservations, show reservations, spa reservations, walk pop-up BEOs and Change Logs, call to remind customers for rooming list and cut-off dates, call the customer for guarantees 72 hours prior to the scheduled function, assist the customer as needed in the absence of the Catering/Convention Services Manager
Distribute daily reports & verify event postings
Maintain positive relationships/interactions with all departments in the hotel
Maintain knowledge of activities on the Conference Center floor and able to assist as needed
Adhere to departmental policies and procedures
Act as support and back-up to the Sales Coordinator
Assist any team member as needed
At least one (1) year of experience supporting management
Effectively communicate in English, in both written and oral forms
Ability to take initiative, identify opportunities and act accordingly
Ability to work independently and productively for long periods of time without supervision
Ability to take initiative to solve problems, manage challenges and make sound time-sensitive decisions
Excellent organizational, grammar and interpersonal skills to effectively represent and communicate with all levels of business contacts
Must be able to manage multiple competing priorities and make decisions under pressure
High level of confidentiality and discretion

Sales & Conference Services Coordinator Resume Examples & Samples

Promote awareness of brand image internally and externally
Enter, retrieve, reconcile, and verify information like, commissions, leads, third parties, etc
Maintain professional and positive demeanor
Capable of setting priorities when multiple demands are present

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