Customer Service Support Resume Samples

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A Huels

Angelo

Huels

73421 Gislason Mews

Philadelphia

+1 (555) 498 0186

73421 Gislason Mews

Philadelphia

Phone

p +1 (555) 498 0186

Experience Experience

Dallas, TX

Customer Service Support

Dallas, TX

Waters, Homenick and Lehner

Dallas, TX

Customer Service Support

Delegates and works effectively with the team to ensure the work is complete, teamwork
Develops solutions for customer independently as well as with field rep or manager
Monitor and analyze previous campaigns and perform roll-up analysis; provide recap, summary, and pertinent reporting on results and next steps
Proactively manage customer relationships by coordinating standing orders, manage customer contract accumulators and product lot sequestering
Provide structured feedback and recommendations for process improvement on an ongoing basis
Assist and support Account Management team
Attend all information management (fax, photocopies, telephone) to provide an excellent service

Los Angeles, CA

Customer Service Support Representative

Los Angeles, CA

Sawayn-Kuvalis

Los Angeles, CA

Customer Service Support Representative

Supports the management of vendors providing supplies to Field Sales including inventory and ordering management
Assist with processing Credit request paperwork
Identifies and develops resolution to issues related to account information, record management, and data integrity
Assist and manage Item Set up Process
Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods
Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, back order reports, open directs, etc
Collaborates with IT in developing innovative solutions to enhance efficiency and effectiveness of customer management systems

present

Dallas, TX

Customer Service Support Specialist

Dallas, TX

Hirthe Group

present

Dallas, TX

Customer Service Support Specialist

present

Identifying product and process training opportunities for affiliate markets based on escalation trends and analysis
Assisting internal teams and affiliate markets with account escalations through the Care process
Assisting in the launch and communication of new products and processes to affiliate markets and stakeholders
Analyzing escalation trends and identifying new processes and efficiencies (long-term resolutions to escalations)
Providing administrative support for service team
Preparing price quotations for 3rd party services, managing 3rd party service activities
Write correspondence related to conversations with customers

Education Education

Bachelor’s Degree in Self

Georgia Southern University

Bachelor’s Degree in Self

Skills Skills

Proficiency with Microsoft Office Suite software as well as an ability and willingness to learn proprietary software quickly
Professional demeanor and strong work ethic
Solid on the phone customer service skills and can show a solid past history of the experience and success at it
Good knowledge of Microsoft tools, in particular Excel
Proficient in ability to use the computer effectively
Excellent follow up skills, detail oriented
Strong attention to detail and multi-tasking capabilities
Superior time management, detail oriented, and strong organizational skills
Perform profitability analysis and develop recommendations to address performance issues
Compile data and create the outline of profitability/costing models to analyze risk and growth opportunities

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15 Customer Service Support resume templates

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Customer Service Support Executive Resume Examples & Samples

To act as the first point of contact for all URN’s raised
To raise and manage URN’s for both complaints and requests
To build and maintain a professional relationship with all branches /Financial centers and internal units in order to manage the complaints and request within the given TAT
Ensure that the escalation will not cross the 10% breach
To proactively provide feedback to the Service Head
To ensure timely resolution on compliance dispositions
To be able to handle all investment and insurance related requests and complaints

Director of Customer Service Support Resume Examples & Samples

Oversee budget planning and reporting as well as expenditures on major purchases up to 10K related to investments for Customer Service Order Management and maintain asset management on premise and remote sites
Bachelor Degree in Business
10+ years of proven performance management and leadership skills
7+ years of Call Management Systems experience to include Avaya, CTI, interactive voice technology and quality assurance software
3-5 years of Training and Development and Customer Effort experience
5-7 years of payroll management systems, Kronos preferred
Financial and budgetary management with strong analytical skills
Advanced knowledge of Tableau, Access preferred

Customer Service Support Specialist Resume Examples & Samples

Identifying product and process training opportunities for affiliate markets based on escalation trends and analysis
Assisting internal teams and affiliate markets with account escalations through the Care process
Collaborating with internal and affiliate markets to identify true root problems and determine resolutions that are in the best interest for the company, affiliate market and the client
Analyzing escalation trends and identifying new processes and efficiencies (long-term resolutions to escalations)
Assisting in the launch and communication of new products and processes to affiliate markets and stakeholders
A dynamic, entrepreneurial culture
Competitive compensation & benefits

Customer Service Support & UAT Resume Examples & Samples

PC Literate (Microsoft Office to intermediate level, Outlook and Internet)
Excellent personal organization, planning and time management
Some experience of working within a corporate customer service team
Fluent in English written and verbal to a high standard
Some experience User Acceptance Testing (UAT)
Ability to problem solve, with a high attention to detail

Benefit Customer Service Support Resume Examples & Samples

Prepare various documents which may include invoices, reports, memos, letters, responses to correspondence, spreadsheets and presentations
Read and analyze incoming memos, submissions, mail and reports to determine significance; plan distribution
Perform project work
File and retrieve documents, records, and reports
Greet visitors and assess access to specific individuals
Perform general office duties such as ordering supplies, maintaining records management systems, and performing basic bookkeeping work
Prepare agendas and make arrangements for business meetings
High school diploma or GED required; Bachelor’s degree preferred
2 years experience in office environment and preferably performing as an administrative assistant
Must have knowledge of microsoft outlook, word, and excel
Demonstrated ability to communicate verbally and in writing throughout all levels of organization, both internally and externally

Customer Service Support Representative Resume Examples & Samples

Professional and comfortable on the phone
Strong typing and Microsoft Office skills (Word, Outlook, Excel)
Ability to work in a high-volume, fast-paced environment
Comfortable handling a high volume of responsibilities

Customer Service Support Representative Resume Examples & Samples

Customer-oriented
Basic computer skills (Microsoft Office Suite)
Polished and professional demeanor
Comfortable handling a high volume of work
Ability to multitask

Associate Director of Customer Service Support Resume Examples & Samples

Oversee the Operations group to ensure staffing and workforce management tools are utilized to provide coverage across work sites Responsible for the management of statistical reports on production and (Key Performance Indicators) are tracked and trends are reported within established timeframes. Reporting on all 228 FTE year round and 100 temporary workers for 6 -9 months
Manage new technology and enhancements to software and hardware to meet business objectives such as voice of customer/call quality systems, (customer relationship management), Social Media, CTI, salesforece.com, self-service portals, KCS and front end interactive voice response
Manage Quality Assurance standard operating procedures, and evaluate and coordinate business process improvements through a team of analysts that monitor and rate the dimensions of a phone interaction. Work with external and internal customers to improve customer effort through phone survey technology using analytics, reporting and compliance skills
Bachelor Degree preferred, or equivalent work experience required
Ten plus years of proven performance management and leadership skills
Seven plus years of Call Management Systems experience to include Avaya, CTI, interactive voice technology and quality assurance software
Three plus years of Training and Development and Customer Effort experience
Five plus years of payroll management systems, Kronos preferred

Customer Service Support Manager Resume Examples & Samples

Ensure the Operations business unit is doing all that it can to continuously improve how we look after our customers
Help determine what we really need to be doing differently and support the Head of Operations in enabling our people to provide outstanding service
Take responsibility for the on-going maintenance and support of the Quality framework ensuring that system, process and other changes are incorporated into the framework
To work with teams across AMP to ensure on-going consistent compliance with all relevant legal documentation, legislation and regulations for AMP's products and services
Ensure processes are regularly reviewed and modified, to ensure they are customer centric, and support our compliance and risk requirements

Customer Service Support Specialist Resume Examples & Samples

Primary contact for inbound customer service inquiries via telephone, internet, email or facsimile transmission for EKS (Electronic Key Solutions) real estate, automotive, commercial and/or hospitality products and systems. Handle inquiries in a timely and effective manner, while projecting a courteous and professional image
Generate product replacement and new orders and invoicing or warranty service and notify boards, hotel management/owners/operators, and/or property management services of those replacements/orders. Provide prospective and current customers information regarding product functionality, application and pricing through both written and verbal (by phone) communication
Assist customers with product failure and return processing issues. Aid in the facilitation of the order fulfillment process by notifying customers of back-order situations, processing expedited orders, tracking orders , and other follow-up functions for shipping or order fulfillment. Apply established customer satisfaction skills to resolve issues with end users and create a positive image. Follow call-handling procedures to assure uniform support within the goals of the department
Enter new sales orders into billing system (Oracle.) Order replacement products and track shipment of those products. Maintain and update customer records. Place follow-up calls to ensure customer satisfaction
Issue and process return authorizations for credit, repair, replacement, and warranty orders
Meet call handling volume and productivity goals in an inbound call center environment

Customer Service Support Technician Position Resume Examples & Samples

Adhere to call management, & escalation procedures to resolve customer issues on a timely basis
Responsible for supportive participation in team functions and adherence to practices and procedures developed by the Team
Assisting other Customer Service Engineers and Product Specialists (CSE with PM’s)
Customer directed maintenance
Inventory management- CSE and onsite inventories
Preventative maintenance procedures for future call avoidance
Parts and Customer Replicable Unites (CRUs) delivery from the Warehouse to the CSE and/or customer accounts

VP of Customer Service & Support Resume Examples & Samples

Oversee performance, training programs and development activities for the team
Assure compliance to corporate and departmental policies and procedures
Direct effective working relationships and establishing synergy with other teams within Pearson

Technical Customer Service Support Representative Resume Examples & Samples

Responds to incoming candidate or test center technical support requests
High School Diploma or GED required, some college preferred
Minimum of 1 years' experience in end user (B2B/B2C) software systems support required
Certifications MCSE and A+ highly preferred
Mon-Fri 6am - 3pm MST or
Mon-Fri-8am-5pm MST
Ability to solve problems and utilize critical thinking skills

Customer Service Support, Summer Student Resume Examples & Samples

Answer calls/emails from internal and external customers and help facilitate requests
Create service tickets for product repairs and sales orders
Help with inventory management as required
Field rental requests from customers
Prepare radios and required equipment for rental customers
Clean and test equipment for rentals
Prepare sales orders/repairs for shipping as directed
Must possess a high school diploma or equivalent (GED)
Excellent Teamwork
Ability to coordinate and prioritize
Great organization skills
Inventory control
Data Entry Skills 60+WPM
Ability to utilize all office equipment, i.e. Printer, fax, telephone system and computer applications
Ability to lift 25-50lbs
Two Way Radio experience an asset

Engineering Customer Service Support Resume Examples & Samples

QUOTING & UPGRADE ELEVATOR/ESCALATOR PROPOSALS
PRICE SETTING/USAGE/OBSOLESCENCE ANALYSIS
HYDRAULIC ELEVATOR TANK UNITS AND JACKS- SIZING AND ESTIMATING
PROVIDE NEW ‘SERVICE SOLUTION IDEAS&#8217

Dir Customer Service & Support Resume Examples & Samples

Manage, lead and develop a strong team of BI Leads, Analysts, Data Scientists and PMs to deliver priority outcomes in alignment with the strategic roadmap for CSS
Act as an evangelist and catalyst for BI & Analytics innovation
Engage broadly with the business teams to frame, structure and prioritize business problems where BI can have the biggest impact
Manage the portfolio of work; build the long term vision and roadmap for BI & Analytics and own monthly governance with stakeholders
Work with the business-units and executive leadership to influence strategic direction
Attract, develop, retain talent and improving productivity, efficiency and effectiveness of the team and / or business
Manage headcount allocation, budgets and personnel decisions
Create and manage standards, processes and procedures to ensure agile delivery and consistent operations
Oversee the prioritization of business needs for the platform teams to ensure the funnel of req operational data store, data lake, data mart, pipelines and other assorted reporting/distribution services
Apply data mining and statistics to measure and provide high quality data (hygiene and completeness)
10+ years of experience building and operationalizing complex, large scale, highly available, big data data warehouses. 7+ years of leadership experience
Proven track record of shipping highly-scalable and reliable systems through multiple cycles
Strong experience in Big Data, machine learning and data mining, large scale computing systems like COSMOS, Hadoop, MapReduce and other big data technologies
Strong skills and experience in SQL, R, Python, SAS, AzureML or similar languages
Great design and architecture skills with a strong bias for BI and deep expertise in big data technologies
Leading with engineering & information architecture partners on design & architecture
A Bachelor’s degree in Computer Science, Engineering, Business Information Systems, or closely related field and/or equivalent experience
Excellent written and oral communication skills, particularly the ability to synthesize complex issues/scenarios into easy-to-understand concepts
An attention to detail with self-discipline and a drive for results
Demonstrated ability to work in ambiguous situations and across organizational boundaries

Customer Service Support Admin With Italian Resume Examples & Samples

Ability to adapt to change easily, to make independent decisions within guidelines and to think “out of the box”
Computer literate with competency in Windows
A good understanding of CRM and ERP systems. Knowledge of SAP and Sales Force preferred

Customer Service Support Admin With French Resume Examples & Samples

Demonstrated ability to interface and gain cooperation with Customers, sales people, and members of Inter-functional departments
Ability to multi-task and prioritize to produce quality work in a fast paced environment
Organizational and time management skills - Ability to meet very specific deadlines

Customer Service Support Representative Resume Examples & Samples

Assisting SBS customers with product related questions and concerns
Responsible for the timely and accurate processing of orders
Responsible for the timely and accurate processing of post sales transactions including supply orders, service calls and contracts (maintenance agreements)
Responsible for customer service support issues including billing, order status and customer inquiries
Responsible for assisting with accounts receivable resolution
Assisting with ensuring accuracy of leasing documents and timely funding of lease transactions
1-3 years experience in a customer service, billing or order processing role
Strong working knowledge of Microsoft Office Products (Word, Excel, PowerPoint, and Outlook)
Exceptional oral (especially telephonic) and written communication skills
Excellent customer service skills including an ability to follow-up to ensure closure of issues
Excellent reading and math skills

Customer Service Support Coordinator Resume Examples & Samples

Manages calls professionally and efficiently using excellent communication skills
Create/update processes for ERP, Salesforce and Document Management System (DMS) and communicate to the department
3 to 5 years prior experience in high velocity Customer Service or sales support role or a minimum of 10 years related experience with a high school diploma

Customer Service & Support Representative Specialty Resume Examples & Samples

2 + years of client service and banking experience preferred
Excellent communication (oral and written), listening, problem solving, diagnostic, and organizational skills
Proficient with Microsoft Excel
Understanding of the necessity and value of accuracy and attention to detail; ability to process information with high levels of accuracy
Ability to establish and build healthy working relations and partnerships with clients, vendors, and peers

Customer Service & Support Representative Specialty Senior Resume Examples & Samples

Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions, and ability to leverage that information in creating customized customer solutions
Knowledge of and ability to utilize practices, tools, and techniques for communicating with a customer
Knowledge of and ability to assist customers with a specific type of support

Customer Service & Support Representative Resume Examples & Samples

A High School diploma or equivalent
2-3 years of customer service related experience
Requires strong listening skills
This position requires long periods of time on the phone calling customers, and receiving calls
Must have the ability to respond to difficult customer situations may resolve by answering questions and forward them on to the appropriate channel for resolution
General knowledge of the organization, products and/or services
Retirement IRA product knowledge preferred

Customer Service Support Resume Examples & Samples

Processing readings
Placing orders
Updating customer production schedules
Process blanket purchase orders
Interface with other business areas, e.g. Customer Master Data, Logistics, Billing Support and Commercial Team
Candidate should have excellent written and verbal communication skills, be detail oriented and customer focused
The ability to work in a fast paced team environment, strong problem solving and task prioritization skills are necessary
Previous customer service experience is desirable
Excellent work ethic and positive attitude are essential
ERP system experience e.g. SAP is desired

Customer Service Support Resume Examples & Samples

Interact with our customers via email and phone
Processing orders, invoices and pricing in SAP
Maintenance of purchase orders (initiation and control) towards Subcontractors, Accounting on external invoices
Providing analysis of unbilled, payables, POs and vendor balances
Support Operational team with Blacklog report
Ad-hoc reporting
3 years of experience in a similar role, preferably within corporate environment
Good understanding of Percentage of Completion accounting
Experienced SAP and MS Office user
Fluent in Danish and English languages

Customer Service Support Resume Examples & Samples

Must have strong organizational skills, attention to detail, and excellent client service orientation
Should be comfortable working in a self-directed manner
Must have 1-2 years of experience with phone and email communications with clients
The ability to remain calm in a fast paced environment will be key to the success of this individual
Experience working for technology consulting or within a software development environment is helpful
Demonstrated strong communication skills as evidenced by ability to articulate technical and business concepts to diverse audiences
Previous experience working with and/or supporting a Microsoft Dynamics CRM or other customer relationship management solutions is helpful but not required

Customer Service & Support Manager Resume Examples & Samples

Advise, educate and engage clients on a variety of technological tools and resources allowing them to explore solutions to achieve their goals and financial well being
Knowledge of business process improvement tools and techniques and ability to understand, monitor, update, or enhance existing business or work processes
Knowledge of and ability to design, develop and implement a whole range of application tools or modules used in Customer Relationship Management (CRM)

Customer Service Support Associate Resume Examples & Samples

As a member of the support team, you will work direct with our customers to ensure their success in accessing and using the iLab platform. You will interact with customers by e-mail, phone conversation and chat, all managed through our central ticketing system
This is a work-from-home position, where you will be working a designated support shift. You will have a significant amount of autonomy, yet collaborate closely with the other support team members and members from other teams such as product development and engineering
You will be expected to learn about the full functionality of the iLab platform through initial training, on the job learning and continuing education
You will work with customers to troubleshoot system issues and collaborate with our development team in resolving any technical issues identified
Preparing for and joining weekly Support Team meetings, cross-team meetings with Product Management and Engineering, and weekly full-team meetings
The support team has additional tasks including but not limited to processing account requests, managing user accounts, and requisitioning catalog management
Depending upon interest level, there may be numerous opportunities to participate and lead other Company initiatives beyond the scope of this direct role

Customer Service Support Representative Resume Examples & Samples

Must be able to assist in resolving product or service problems by helping clarify the customer's complaint; determining the cause of the problem; assisting in the selection and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
Provide good customer service to improve customer satisfaction and relationship
Assist in resolving customer complaints/inquiries in a timely and accurate manner
Input customer and repair data into the Wescam service software tools
Communicate with customers and sales representatives to assist in the handling of both pre-sales and post-sales service functions
Provide regular input to the status updates for customers, in service account managers and sales managers
Support in the coordination of the logistics of shipping customer and WESCAM assets globally
Assist in the coordination of export documentation applications (e.g. Canadian/US Export Permits, AFA Carnets.)
Assist in product purchasing and order fulfillment activities such as taking orders, giving pricing information, determining appropriate shipping methods, routes and rates, etc
Support the generation of work orders and purchase requisitions as required
Support and assist in the execution of services contracts/programs (e.g. training, service plans, upgrades, spare parts, simulator/emulator, e-learning, MX-Raid)
Participate and assist in Program Kick-Off meetings and review all contracts summaries as required
Assist in the coordination of activities related to on-site repairs, in-house repairs, upgrades, retrofits, and product demonstrations
Provide inputs to weekly, monthly and quarterly reporting to various levels within the organization
Ensure ERP functions are completed within required guidelines
Coordinate and track Customer/Government Property for assigned accounts
Support Early Field Failure Analysis (EFFA) team as required
Maintain good understanding of company’s products, services and their functions
Help in identifying and improving customer service functions to meet company goals
Good customer service skills
Proficiency in MS Excel, MS Word and MS PowerPoint (MS Office)
Ability to organize and to prioritize workload
Ability to work in a fast-paced environment with changing priorities
Ability to deal directly with diverse range of internal/external customers
Team player attitude; ability to develop strong working relationships with department representatives, managers and support staff
Minimum 2 years of relevant experience

Customer Service Support Coordinator Resume Examples & Samples

Employee responsible for providing support to an assigned group of customers in conjunction with sales, service and billing
Activities include resolution of customer issues, sales report generation for Sales and other functional areas as necessary
Coordination of day to day activities to ensure customer's needs is met in conjunction with CSR’s scheduled vacations and days off
Integrates basic principles, theories, concepts of professional field with procedures and activities within own CSR area
Applies research, information gathering and analytical skills to build factual reporting information as required
Assisting with tracking, monitors and maintains data and information for contract administration in discount structure and pricing as required
Demonstrate technical/administrative expertise for all functional area skills and knowledge including underlying professional/technical principles or standards
Applies best practices on ensuring all data collection is factual
Computer skills – Excel & Word
Handle consistent workflow
Develop and foster relationships
Ability to accurately enter and manipulate data using from BAAN and SF
Initiative to follow-up on pending issues and organize and assigned work
Effective oral, written and telephone skills
Work within scope of job requirements
College Degree or Experience in lieu of degree

Customer Service & Support Representative Specialty Resume Examples & Samples

Experience working on a Global Distribution System (GDS), Apollo preferred
Technical experience providing detailed system support via Concur preferred
Corporate travel experience is preferred
Problem-solving skills with the ability to respond to difficult customer situations and forward unresolved issues to management for resolution
Ability to work efficiently in a fast-paced environment
Teamwork a must, but must be able to work independently as well
Professional oral and written communication skills; must be able to communicate effectively with individuals at all levels of the organization using tact, diplomacy, and a high level of cultural sensitivity
Must exhibit sound and accurate judgment

Customer Service Support Intern Resume Examples & Samples

Collaborating with the EMEA planning teams of 8 sites to redate past due orders
Collaborating with the EMEA planning teams of 8 sites to fulfill customers expectations on ship-days for new orders
Addressing and solving order lines with issues with cross-functional EMEA teams to assure timely order response and shipments
Open minded and flexible person, who is able to coordinate multiple tasks handled by remote cross-functional teams
Good command of English in speaking and writing
Ability to work in a multinational team based in various location
Team Player attitude
Microsoft office skills required – especially Excel

Technical Customer Service Support Resume Examples & Samples

Excellent time management and problem solving skills to be able to meet strict deadlines
Your technical ability with a number of different technologies
Outstanding written and verbal communication skills with a high attention to detail
Expertise in the art of multi-tasking as this role will require you to navigate your way through multiple computer systems whilst being on the phone
An analytical mindset geared towards resolving problems
Be available to work 5 consecutive days across a 7 day rotating roster with hours falling between 7am-10pm Monday- Sunday
To be eligible to apply, you must have Australian or New Zealand citizenship or permanent residency status

Customer Service Support Resume Examples & Samples

Perform research on business results of the plan and forecast as well as the financial reporting and operational analyses for the business client
Compiles data and procures supplemental financial information to create/update the outline of Business Plan (BP), Commitment View (CV), Best View (BV), including testing the accuracy and consistency of the deliverables, and compiles analysis of financial statements
Compiles and tracks the monthly analyses of business trends by incorporating deliverables from the Center of Excellence (CoE), including variance analysis of financial results and KPIs
Assemble and track monthly business trends by incorporating deliverables: including variance analysis of financial results and Key Performance Indicators
Perform analytical assignments and prepare/distribute actual and budget reports
Assembles financial reporting and performs preliminary analysis (i.e. model outputs) and provides resulting data and documentation to the business client, leveraging CoE data and deliverables
Supply financial data for the capital planning & tracking process
Provide insights into the performance, variance and risks identified within financial and operational reporting
Compile data and create the outline of profitability/costing models to analyze risk and growth opportunities
Perform profitability analysis and develop recommendations to address performance issues
Assists stakeholders with setting up performance incentive initiatives and ensures compliance with company policies. Partners with CoE on tracking and reporting
Test economic drivers of the business client; including minutes of work, shrink
Communicate with stakeholders in a clear and concise manner

Customer Service Support Resume Examples & Samples

Receives customers' requests by telephone, instant message, email, mail, etc. - analyzes requests, provides information requested
Develop and maintain customer relationships
Process orders through PW
Responsible for purchasing/sourcing products to complete customer request
Resolves customer questions related to orders, takes orders as needed
Maintains liaison with other departments for order completion
Responds to customers' requests in a timely manner
Contacts customers to ascertain data omitted on orders
Knowledge of product line, prices, delivery time, drop ship items, various marketing promotional services, and similar data, as required
Prepares and forwards preliminary paperwork to Returns and Replacements on problem orders/Warranties

Customer Service Support Resume Examples & Samples

Provides administrative support for all areas of customer service to include, but not limited to
Enters various information into computer system
Tests changes to the AS400, IVR, Avaya phone system and other applications for accuracy
Maintains security access requests for the AS400 and other applications
Performs callbacks to customers for various reasons (e.g. schedule dates, PPV credits, equipment reboots, Digital Phone and EZ connect, and other follow ups)
Posts work and sales orders
Data entry of weekly and monthly sales statistics
Data entry of TCS (forecaster)
Monitors Digital Phone, EZ connect, and other orders for accuracy and completion
Maintains special campaigns
Maintains special and bulk billing accounts
Handles customer correspondence via all venues (e.g. chat, email, phone and email)
Serves as receptionist by promptly answering & routing calls that come through the switchboard
Opens the switchboard promptly on a daily basis
Provides pleasant telephone etiquette to callers
Makes long distance calls for employees
Greets visitors, passes out applications and reviews them for completeness
Maintains visitor’s log. Ensures that all visitors to Oceanic sign in for a visitor’s pass and sign out when leaving
Changes and updates pay-per-view posters located in the lobby
Assists Credit and Collections department as follows
Pulls bill histories for customer research
Performs credit checks
Performs outbound calls on pending disconnects
Verifies cashier deposits
Provides cashier service at front counter
Assists customers in reviewing their account
Performs box-swaps
Processes mail and drop box payments
Processes payments made in office
Regular attendance is required
Minimum 3-6 months of office, clerical, customer service, and/or sales experience
Ability to work at any Oceanic location
Proficient on the computer including a working knowledge of Windows, Word and Excel

Customer Service Support Resume Examples & Samples

Receive Customer and Sales Representative calls for Service support
Receive and coordinate spare parts orders from customers
Data entry to “receive” coils into MRP system and tracking worksheets
Communicate with external customer’s ship/delivery dates that are acceptable to the external customer and are attainable by Invivo. Work closely with the Service Planner and Service Manager in order to accomplish this task
Communicate warranty status and pricing to both OEM and Direct Sale customers
Communicate shipping activities to OEM customers
Maintain standard lead times by product as advised
Collect information through research to resolve customer problems and support documentation efforts for Service coils
Coordinate with other Invivo departments to provide continuum of customer service support between Service, Finance, Consignments, and OEM Customer Service staff
Participate in Service team meetings and provide current information on customer interactions
Maintain procedures for non-standard customer requests
Work in conjunction with other team members to ensure a timely response to Customers’ needs
Provide mentoring to other team members in order to create and maintain a highly effective customer service team
Perform other duties related to customer support as assigned by the Order Processing Supervisor
Ability to perform tasks in MS Word, Excel and company provided MRP software
Advanced knowledge of SAP and MK programs
Excellent organizational, administrative and customer service skills
5+ years experience in customer service in manufacturing environment preferred
Or AS plus 3 yrs equivalent industry experience

Customer Service & Support Supervisor Resume Examples & Samples

Some college and/or related experience required; Bachelor degree a plus
Minimum 1 year of experience supervising staff in contact center environment
Minimum 2 years of experience as a customer service agent/lead and/or in State & National Assessments program management preferred
Experience using a Call Management system and Excel are required
A strong understanding of training and quality assurance programs and call center reporting and analytics is required
Excellent interpersonal, writing and verbal skills required
Strong technical background of the following applications and services required: Microsoft Office Suites, email programs (Gmail, etc.), internet tools such as browsers, computer operating systems and some PC hardware skills
Previous experience with workforce performance software and network and digital telephony required
Knowledge of the online education industry, publishing industry, telecommunications and emerging technologies in the CRM, internet and communications fields a plus
Strong project management, interpersonal, leadership, organization, presentation, problem solving and decision making skills are required
Ability to multi-task and be flexible, and work in an ever changing environment is required
Strong working knowledge of Microsoft suite of products, internet, etc. required
Ability to handle a high volume of work in a short period of time, handle multiple priorities simultaneously and operate in a demanding work environment is important
Detail oriented with good follow-through on projects
Exercises good indent judgment and is self-motivated
Must show initiative, exhibit pride and passion in work and be results oriented
Must be able to manage multiple projects concurrently as required so each project is completed within set guidelines and timelines
Knowledge of the online education and publishing industry a plus

Senior Customer Service Support Resume Examples & Samples

The Customer Service Specialist will be responsible for supporting data accuracy initiatives associated with open lines for EM LP Customer Support Managed orders
Lead the ongoing implementation, improvement and standardization of the existing backlog review process
Utilize SAP and other applicable reports to identify open lines. Work with Customer Support to validate open backlog with Customers and/or and update backlog as required
Follow up and engage Plants, Customer, and Customer Support as required until the correct current status for open lines is addressed accordingly
Gather data and complete backlog report analysis to categorize the highest occurring defects and identify root causes that will produce the greatest impact for resolution. Identify system issues and work with appropriate business partner(s) to resolve and drive future avoidance. Support and drive corrective actions for future avoidance based on data and process learning’s
Provide support for the development of a Systemic process for effective backlog management and status reporting
HS diploma required
Associate Degree or equivalent experience is required
8+ years of experience in two or more Customer Support roles. Experience with industrial and/or construction electrical industry
Knowledge of SAP and ability to navigate sales order related transactions to identify current status of order
Knowledge of the interface relationship between SAP and COMPAS
Knowledge of plant and distribution center shipping and billing processes and their associated product lines
Proficient with Excel including V-lookup functionality. Experience with MS Access is a plus
Strong data analytical skills to identify patterns and trends
Excellent customer communication skills and a high level of professionalism
Ability to multi-task and work autonomously as individual contributor as well as in a team environment
Excellent verbal, written and organizational skills
Ability to develop and cultivate relationships internal and external to Customer Support to drive business objectives and results
Qualified Applicants must be legally authorized for employment in the Unites States. Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States
Bachelor Degree is highly preferred
Knowledge of PHILOS, and COMPAS change order process
Past Siemens Experience

Customer Service Support Representatives Resume Examples & Samples

1 yrs customer service experience required
Communicates clearly and concisely both verbally and in writing
Multi-tasking (i.e. talking on the phone while typing, using more than one application during calls, etc.)

Customer Service Support Resume Examples & Samples

Enter, modify and cancel customer orders
Provide basic technical-commercial assistance to clients
Maintain permanent communication with the areas involved in the manufacture of self-adhesive material (warehouse and production)
Follow-up on the delivery of the scheduled orders with the help of the staff of the distribution center
Attend all information management (fax, photocopies, telephone) to provide an excellent service

VP Customer Service & Support Product Engagement Resume Examples & Samples

Leading cadence to review support volume and cost as input to product planning
Developing a “case for change” to influence partners in Global Product and Technology & Operations to address key drivers of support volume and scenarios that create customer frustration or impact the learning experience
Driving a cross company strategic supportability agenda including smart error messages, in-product support, and improved diagnostics
Tracking and prioritizing defects, providing input on number of users impacted and severity of impact
Contributing in CSS readiness through creation of content, troubleshooters, and providing insight to volume forecasting
When high-impact issues arise (CritSit, Crisis) participating in technical triage, assessment of customer Impact, and action planning for relief and resolution
Leveraging support data and other sources to inform company strategy – Technology & Operations, Global Product, Field Sales

Customer Service Support Engineer Resume Examples & Samples

Communicating to technical and non-technical audiences
Investigating and quantifying the impact of an issue
Engaging other teams as appropriate
Delivering to agreed service levels
Prioritizing and keeping multiple time-sensitive tasks on track
Excellent knowledge of SQL
Working knowledge of scripting languages such as Perl, Unix shells and regular expressions
Experience with Linux operating systems
Knowledge of databases like Oracle, MySQL
Knowledge of web-based technologies including HTML5, Javascript
An eye for detail
Fluent English skills (German, French, Italian or Spanish would be a benefit)
Bachelor's degree or equivalent experience in CS or related technical field
Application development experience
Understanding of web and networking technologies
Understanding of system monitoring and metrics

Customer Service Support Resume Examples & Samples

Collaborate and maintain communications with Sales Representatives on customer-related issues
Use problem solving ability to contribute, suggest and/or improve work flows, procedures, etc
Assist with other related duties as assigned or required
Contribute to continuous improvement activities as needed or assigned
Ensure orders maintain internal schedule to keep pace to be on time to the customer
Actively engage in safety of self and others at the facility, including holding customers and contractors responsible for best in class safety
Professional demeanor and strong work ethic

Customer Service Support Coordinator Resume Examples & Samples

Process customer/distributor purchase orders/inquiries received by fax, phone or email by utilizing SAP/JDE/Salesforce
Research customer issues and prepare necessary paperwork to correct the problem
Manages telephone calls professionally, efficiently and with good communication skills
Processes customer orders/inquiries received by fax, or e-mail. Coordinates orders with warehouses, shippers, and contractor/jobsites to determine delivery dates. Determines and facilitates appropriate shipping options
Responds to customer requests for price quotations, purchase orders, order changes, adjustments and cancellations directly from customers. Achieves and maintains rapport with customers and works to give them the best possible service

Customer Service Support Coordinator Resume Examples & Samples

Advanced Microsoft software capabilities
Strong attention to detail by proactively providing solutions to problems and continuously improving skill set
Experience in contract review requirements and matching to purchase orders
Understanding of pricing and discounts as relate to customer contract; escalating errors in system and participate in solution process
Notification of contracts expiring and sending information to Legal for review of new contract and/ or addendums needed
Agility following special programs for select customers and ensuring they are maintaining requirements
Excellent communication and customer service skills; ability to resolve problems successfully and efficiently within reasonable time frame
Applies principles, processes and high standards in Customer Service role to drive own goals/performance to meet TYCO vision and customer expectations
Provide customer service regarding material and order status via phone and/or email interfacing with planning, Regional Sales Managers, Zone Sales Managers etc
Coordinate issue resolution between customer and appropriate internal staff members; purchasing, finance, plant and engineering
Meet internal sales goals related to orders and customer service, and monitor own progress toward the goals
Create, update, and maintain various reports regarding issues, orders to assist meeting sales targets through Infoview and SalesForce.com
Complete order entry or quote preparation within 24 hours of receipt utilizing superior time management skills
Respond to customers within 24 hours of inquiry
Utilize best practices and help improve all processes within the CSR arena to drive improved communication and achieve total customer satisfaction
Assisting with tracking metrics, maintain data through SalesForce.com and BAAN and identify inconsistencies in data
Understanding and comprehensive knowledge of product lines and ability to identify problems with configuration and products that may need escalation to Engineering
Strong communication skills escalation correctly using proper channels providing best in class service to both internal and external customers
Capable of building strong alliance with peers and functional teams ( Senior Leadership, Engineering, Trade Compliance, Planning, Shipping, Finance and Legal) within Tyco/Scott in order to be solution driven and proactive in resolving problems
College degree preferred and/or 5 or more years in customer relationship
Strongly preferred experience in a Manufacturing operations facility
BI-Lingual Spanish Required

Customer Service Support Representative Resume Examples & Samples

To be the main point of contact for customers after the sale process
Receiving and processing orders, arranging deliveries, order amendments, invoicing queries and complaints
Completion of daily administration tasks, planning lists, contract balances, loaded weights and the load booking diary
Supporting the customer service & logistics team to ensure short, medium and long term call off can be met and proactively resolve any scheduling issues
Management of additional charges, co-products and debtors
Performing miscellaneous job related duties as assigned
Relevant customer services experience gained in a business to business environment
Knowledge and experience of logistics and supply chain would be a distinct advantage
Educated to A-level standard or equivalent
PC literate with a good working knowledge of Microsoft office
A confident and professional customer focused telephone manner
Ability to develop and maintain good working relationships with both customers and suppliers
Proven ability to prioritise and meet strict deadlines in a fast paced environment, whilst maintaining excellent attention to detail at all times
Demonstrate a competent level of commercial/business understanding
Be self-motivated and an effective team player

Adv Customer Service Support Director Resume Examples & Samples

Responsible for the delivery of all complex High End installations, new product introduction support, field technical support including partner support, field escalation ownership, and field technical development
Manage costs within their region ensuring discretionary spend is kept to an optimum to achieve Oracle's Minimum Revenue Provision (MRP) goals
Represents Field Services within the Lifecycle Delivery Management (LDM) community in order to ensure that the appropriate actions are taken to achieve support readiness on new products in the field, at time of release
Builds and maintain links with the following groups within the organization in order to fully integrate the team as a support function working with Technical Support Center (TSC), Account Management Teams, Escalation Management and Field Managed Services Partners
Manage regional field engineering group's to ensure operational services levels are at an optimum
Maximize utilization of the group by supporting Advanced Customer Services (ACS) delivery of services wherever possible
Ensures team of engineers remains competent and knowledgeable of new and existing products and continuously monitors what current skills his/her team require
Support audit and mentoring program of Oracle Hardware Systems Support and Partner field organizations
Maintain metrics to measure the effectiveness of the Field Services Team
Ensure Field Service skills profile and availability is effectively managed to provide consistent and dependable support
Create and fully document all processes relating to the Field Service Support
May be required to rotate in to 7x24 Manager on Duty Rota
Has University degree and or has 5-7 yrs experience in mastering the most critical job duties within a technical customer service support environment, having gained exposure to some of the more complex assignments associated with the work
3 – 5 years experience of managing a team of technical specialists. Typically manages professional employees in more technical and complex environments
Working knowledge of Oracle-Sun hardware and software products. Applies business knowledge and skills to resolve standard and routine issues related to the area of expertise
Experience of managing budgets and costs. Understands organization's goals and demonstrates ability to effectively convey ideas to peers and executive management regarding assigned tasks
Ability to lead a team displaying role model behavior
Strong communication skills, comfortable communicating at all levels within an organization
An ability to work under pressure
Proven customer management skills
Self-driven individual with good oral and written communication skills
Requires broad functional expertise and a strong knowledge of related business functions to find new, less obvious solutions to complex problems

Customer Service Support Resume Examples & Samples

Gather information from customers to help identify and solve problems
Communicate with internal and external customers via phone and email
Technician payroll
Reschedule technician routes
Schedule specialty services
Release technician schedules
Scheduling new commercial accounts
Support for National Accounts

Customer Service Support Specialist Resume Examples & Samples

Enter customer requests in CRM tool and follow them through to completion
Assist in managing open CRM requests to ensure cases and associated tasks remain current and do not go overdue
Respond back to customers on follow up communications related to non-strategic matters as instructed by team
Follow up with customers on requirements to fulfill requests initiated by internal departments
Process customer driven driver/vehicle data changes to include but not limited to

Customer Service Support Resume Examples & Samples

Proficient in Microsoft Word, Excel, Access, PowerPoint, and Outlook
Troubleshoots system application issues
Having 0-3 years’ experience

Manager, Customer Service Support Resume Examples & Samples

Manages and monitors daily activities of a team of front line support resources
Monitors call and case volume and manages challenges in a timely manner
Evaluates existing support model for opportunities to enhance the customer experience & team efficiency
Hiring of new staff
Ability to manage both local and remote employees
Enhance employee onboarding/training process and evaluates additional areas for improvement
Develop and implement a global process for call handling that covers 24x7x365
Implementation of metrics to measure and improve operation
Maintains team policies and procedures documentation
Coach, mentor and develop the team to increase their product knowledge and overall skills
Demonstrate an understanding of customer support needs
Continually identify ways to increase customer satisfaction
Develop and execute programs targeted at maintaining a highly motivated workforce
Excellent customer skills and dedication to customer service
Strong interpersonal, motivational, and managerial skills with a staff of at least 10 employees
Professional communication skills, both written and verbal
Exhibit leadership qualities and earn the respect this empowered position requires
Ability to multi-task and prioritize projects, time manage, and practice detail oriented organizational skills
Extremely productive and able to complete tasks in a consistent and timely manner
Experience preparing and writing demonstration, proposals, policies, procedures, job descriptions, and schedules
Work well in a team environment as an equal contributor
Demonstrated track record in identifying and deploying leading edge support solutions
Use of good judgment and a sense of urgency in the decision making process when assessing problems/situations
Work independently without direct supervision and with minimal guidelines
Promote customer goodwill through positive attitude, performance, and appearance
Experience using Salesforce Service Cloud is a plus

Designated Technical Customer Service Support Engineer Resume Examples & Samples

Participate in regular customer meetings to discuss
5 to 7 years work experience in Multiple Layer Switching or Network support
Strong Wireless experience and expertise
Expert in Ethernet and TCP/IP
Working in a team environment and establish good rapport with peers and customers·
Holds one or more Technical Certifications
Manage high work volume with time bound constraints
Document cases clearly and completely to ensure escalation and turnover are efficient
Listen to the customer, detect changes in the customer’s attitude and manage the situation accordingly
Communicate clearly to Internal and External customers via oral and written communications

Supervisor, Customer Service Support Resume Examples & Samples

Recruit, Staff and Train talented, customer service professionals that possess our company values and exceed our customer’s expectations
Maintain current Standard Operating Procedures for all duties, responsibilities and projects
Ensure adequate coverage to achieve department metrics, recording exceptions, submitting payroll
Team member recognition, motivation and corrective action including quarterly and annual performance reviews
Work with Department Manager and other departments to enhance communication, product knowledge and future growth and development

Lord & Taylor Customer Service Support Associate Resume Examples & Samples

Model and coach the best practice sales and service behaviors
Respond to and resolve customer issues
Provide leadership, direction and participate in merchandising and sales floor recovery
Ensures fitting rooms, sales floor and service desk areas are well maintained
Understand the responsibilities of store opening and closing procedure
Responsible to ensure the protection of the Company’s assets are secured during end of day closing procedures

Customer Service Support Official Resume Examples & Samples

General reception duties - adhering to regulations, legal obligations and data protection
Processing client’s transactions
Meeting customer expectations in terms of efficiency, accuracy and timeliness
Health & Safety responsibilities
General duties (ie: post/answering phone) and admin duties
Teamwork and Collaboration: working together to deliver results
Problem Solving & Decision Making: making timely, quality decisions
Customer Relationship Management: Engaging the Customer and adding value
Communication and Influencing: genuine two-way communication to achieve consensus and progress

Customer Service Support Resume Examples & Samples

Gathering and Analyzing Service Reports
Process Credits
Caids resolution
COPA reviewing
Ariba processing
Close out of open orders
Teamwork with Service Personnel
Customer communication
Requesting customer account setups
Meeting deadlines
Microsoft office skills required, excel, outlook, word
1-2 years of vocation/technical training or an Associate’s degree, helpful, but not required. Specialized skill training/certification would be a plus to the position
Finance experience
Lean Office

Customer Service Support Resume Examples & Samples

Responsible for providing analytical and administrative support for service team
Customer care project and follow up with all regional service and sales team with the visit plan rules in the future
Customer database setup and maintain
Consolidate service date for report
Assist service team to provide documents and keep files
End user survey and telephone support
Some service pricing support and lab equipment management
Minimum of 2 years previous work experience
Strong applications experience (MS Excel, PowerPoint, etc.)
Excellent communication skills (in English and Mandarin)
Excellence customer focus and adaptability

Customer Service Support Representative Resume Examples & Samples

Provide L2 support to CSRs
Process all deferred and preferred boards
Process all email and written correspondence
Follow up with updated customer tracer information
Provide support to field agents, customers, and call center staff
Escalate L3 issues to Supervisor or Sr. Manager
1+ years Call Center / Administrative
1+ years Customer Service experience
Excellent customer service and communication skills required
Experience in a customer focused multi-tasked environment preferred,
Strong written and oral skills (Bi-Lingual a plus)
Extensive knowledge of US and Canadian Geography, Trips, Next Jet,
Type 35 to 40 wpm
Must be able to work independently and be able to adhere to a flexible work schedule (including evenings, weekends, and Holidays)

Customer Service Support Specialist Resume Examples & Samples

Utilizes problem solving skills to respond to and resolve routine customer service issues via inbound and outbound telephone calls, written correspondence and/or electronic communication according to all company policies, standard operating procedures and contract coverage
Handles customer interaction via social media, email and chat
Maintains current knowledge of all company policies, procedures, & programs
Responsible for effectively providing guidance to associates so they can effective resolve customer service issues
Responsible for effectively handling escalated calls from customers
Responsible for effectively handling pre-appointment calls which includes Basic Service Requests
Responsible for effectively handling post-appointment calls which includes Cancelling Service Request/ Outside Autho
Responsible for effectively handling general service calls which includes Systems and Appliances/Recalls
Responsible for effectively handling payment services calls which includes Taking Payments
Ability to learn the pre- and post-appointment Skills
Ability to learn the general service skills and Chat/Social Media/Email requests
Demonstrate social media experience to include knowledge of online social media networks
Ability to learn the payment services skills
Regularly required to
Sit, stand and walk
Speak and hear
Use close vision abilities
Lift or move up to 10lbs
Stoop, kneel, crouch or crawl
Adverse Conditions o Minimal

Customer Service Support for App Developers Resume Examples & Samples

Serve as the first point of contact for providing App Developer program support via email and phone
Regularly review all Developer Services support related web content ensuring information is current
Ability to make sound decisions by identifying issues which requires escalation, report issues and problems by following the appropriate escalation channels
Adequately communicate and work cross functionally with other support and escalation teams to ensure provider's needs are met
Utilize all required tools and resources to effectively handle developer issues
Make sound recommendation for content upgrades, edits, and revisions to knowledge base tools to enhance support experience
Excellent written skill set with strong grammar focus
Exceptional verbal communication skills
Must demonstrate flexibility to cross train and support different departments
Ability to work in a fast pace environment with minimal supervision

Customer Service Support Rep Resume Examples & Samples

Respond to incoming calls/correspondence from customers
Processing new orders
Quotes / pricing information
Confirm inventory/shipments- interact with plant where necessary
Problem/complaint resolution

Customer Service Support Technician Resume Examples & Samples

CPS- Currency Payment Solutions
Hours of operation are 24/7
We have associates working all shifts
The CPS project is cash machines that are placed at businesses around the United States. This group does a lot of technical trouble shooting. They will have contact with internal employees in the field and also customers of the bank

Director Customer Service & Support Resume Examples & Samples

Defines and escalates customer satisfaction and product issues as appropriate
Provides a positive, cohesive company image when discussing the company, products, and management decisions, etc with the internal and external customer
Share technical information with peers and internal customers within department guidelines

Customer Service Support Rep Resume Examples & Samples

Checks inquiries regarding item availability and clarifies order details
Provides support to Account Executives
Obtains and provides information about production and shipment of items
Maintains customer accounts by keeping information up to date
Assists internally in the processing of orders from receiving orders to confirming satisfactory delivery to the customers
Assists customers with inquiries regarding item availability and order status including tracking information, packing lists, invoices, and POD’s
Communicates with customers via email or phone regarding order status, account status and copies of sales documents
Generates and submits proforma invoices
Coordinates and communicates internally with Sales Representatives any details or clarification needed for orders
Ensures that we provide quality customer service by having solid knowledge of the product and all other aspects of customer service
Initiates the item return process which includes requesting return labels, coordinating pick up of merchandise and filing freight claims
Follows up on the customer return process
Requests replacement order and or credit
Assists the accounting department in the collection of balances and payments
Assists Sales in providing product information and placing orders for potential customers including freight pricing, generating quotes and sample requests

Customer Service Support Resume Examples & Samples

Create, monitoring and troubleshooting of RA issues
RA updating with required data (system hours, write up, QA data)
Updating RSC’s with correct revisions of WI, Processes, Procedures
Purchasing/tracking equipment (creating requisitions)
Keep track of service lab inventory
Assist creating/reviewing documents
Assist with doc control to get new or updated documents released in RelDoc
General Admin work
Creation of shipping documentation and working with export
Support material movements to RSC’s
1 – 3 years experience in service or production support roles
Knowledge of PC software (spreadsheet, word processing) required
Excellent interpersonal, written and verbal communication skills required
Demonstrated ability to work both independently and within a team environment
Detailed oriented and ability to research and resolve moderately complex issues
Ability to work within a fast paced rapidly changing environment
Ability to plan and organize workloads under limited supervision
Technical background or willingness to learn technical skills

Customer Service Support Resume Examples & Samples

Solicit information from sales channels on repairs
Prepare Quotations for sales channels
Expedite & schedule shop, vendors and factory
Issue Purchase Order, Work Order and prints
Other functions as assigned and necessary
Prior customer service experience in a manufacturing/industrial environment required
BS degree or equivalent experience
1-2 years experience with process controls, preferred
Inside technical sales aptitude
Ability to type a minimum of 35-40 words per minute

Customer Service Support Resume Examples & Samples

Ability to type 35+ WPM
Ability to navigate multiple systems and screens simultaneously
Ability to research information using web- based tools
Insurance claims and call center experience a PLUS!

Customer Service & Support Representative Specialty Lead Resume Examples & Samples

Ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation
Knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply this knowledge appropriately to diverse situations
Knowledge and ability to determine and satisfy client needs and maintain a partnering relationship during engagements; includes influencing, communicating, presenting, facilitating, managing and developing others

Customer Service Support Rep Resume Examples & Samples

Responsible for timely entry of customer pick up credits and stand alone customer credits in operating system, supporting all business areas supported by the Customer Service Center (CSC)
Processing of vendor returns in operating system, supporting all business areas supported by the CSC
Responsible for providing a variety of administrative support functions to the CSC and CSC
Business Knowledge/Distribution/knowledgeable desired
Technical Skills/Desktop/PC Software-Microsoft Office developing required

Customer Service Support Specialist Resume Examples & Samples

Assist Account Executives and Technical Service Specialists on pricing, scheduling and transportation issues
Assist Facility Customer Service Specialists with day-to-day issues, tasks and potential job training
May solicit the use of 3rd party services for customers by working with Waste Approvals, Operations and Material Handlers
Research and resolve customer concerns and questions
Interface with customers and operations to make sure job and projects are completed as requested
Communicate with customers by phone, email or in person regarding profiles
Prepare and transmit reports and waste shipment summaries
Assist and provide support to sales representatives and their customers
Maintain customer profiles and contract filing system
Write correspondence related to conversations with customers
Coordinate completion of profile forms, contract forms, collects deposits, prepare change of address records, and issues discontinuance orders
Work with management and Accounting on invoicing and payment status
Address envelopes for renewal and approval letters, and other daily correspondence
Manage additional projects and assignments as requested by the Customer Service Manager
Bachelor’s degree sales, marketing, environmental or related field
Require at least 3 years applicable customer service experience in the environmental field or in a related area
Knowledge of TSCA, RCRA, HAZMAT, and OSHA regulations
NO THIRD PARTIES OR RECRUITERS PLEASE.**

Customer Service Support Resume Examples & Samples

Utilizes clear and concise verbal and written communication skills
Excellent telephone etiquette and types 40 wpm
Sells complete packages, upgrades services and saves customers from downgrading or disconnecting
Thorough knowledge of cable product, programming choices, and prices
Able to explain benefit of program and/or service to customer
Has thorough knowledge of system’s cable prices, programming choices, and installation scheduling and procedures
Utilizes computer to retrieve and correct billing errors
May manually type up a new statement for the customer or follow-up with written verification of billing errors
Able to speak clearly when dispatching, and performing receptionist functions
Must be able to type 40 wpm, use 10-key and perform data entry
May perform customer mail, balance payment batches, and enter same into billing system
Uses computer, data entry, and 10-key skills to balance payment batches when entering data into billing system
May lift and carry converters
Utilizes computer to bill and post accounts

Customer Service Support Resume Examples & Samples

Associates or Bachelor's Degree preferred
At least 2+ years professional experience in a related Customer Service position is preferred
Proficient in ability to use the computer effectively
Flexibility in scheduling to adjust to business needs
Position is Full-Time (40 Hours per week)
Business needs may require shift flexibility, however shift changes are typically kept to a minimum
Hours of Operation range from 7:00am -11:00pm, Sunday-Saturday
Experience using Microsoft Excel is required
Solid on the phone customer service skills and can show a solid past history of the experience and success at it
Ability to handle a high volume of calls back to back throughout the day
Ability to multitask effectively to allow individual to provide maximum productivity to the team, through efficient and effective use of time
Experience in processing order requests is highly beneficial to the role
Must exhibit strong communication skills, verbal and written, too allow individual to communicate effectively via the phone and via email responses to internal/external customers
A high level of professionalism is required for maximum customer satisfaction and team member benefit
Must exhibit a positive attitude
Loyalty to roles and jobs
Attention to detail is a necessary component in any customer service role
Very strong listening skills, and ability to learn on the fly are also key competencies needed for this position
Experience handling complaint resolution

Customer Service Support Representative Resume Examples & Samples

Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, back order reports, open directs, etc
Follow-up on shipping/tracking information, Proof of Deliveries, orders shipping from mills, send copies of invoice to AP for billing. Assist in resolving AP discrepancies on direct PO's
Assist in updating System tools
Match Vendor Confirmations/Acknowledgements to Purchase Orders to ensure accuracy
Filing
Assist and manage Item Set up Process
Assist with processing Credit request paperwork
Providing Customers with Price List, Sales Usage History, or other requests
Ability to recognize problems and resolve them or raise issue as required
Adaptable to change
Multi-tasker

Senior VP Customer Service & Support Resume Examples & Samples

15+ years of relevant overall business experience and 10+ years leading a customer services and support organization in the IT systems and/or software market, with emphasis on business-to-business environments. Network/telecommunications industry experience highly desirable
An engineering background with product development experience is a strong plus
Global business experience including understanding of tax, customs, and cultural norms around the world
Proven general management capabilities and P&L management experience and expertise in the context of a $1 billion dollar service business within a larger hardware/software systems company
Understanding of best practices in balancing services profitability and pricing practices with company goals to expand product market share in a highly competitive marketplace
Experience in supporting a broad range of customers, from mid-size enterprises to the largest telecommunications service providers and web services organizations in the world
As Juniper’s portfolio broadens to incorporate greater stand-alone software content, professional services will play in increasingly prominent role as a source of revenue but more importantly ensuring customer success with Juniper solutions. Thus, the ideal candidate will have considerable experience growing professional services as a line of business within a technology product company and generally leading transformative change
Broad based experience with services sales and delivery via direct, single tier reseller, and two tier distribution models. Includes direct services delivery by Juniper via resale, as well as partner-delivered L1/L2 services with Juniper back-up
Demonstrated experience leading a corporate quality organization, maintaining TL9000 certifications, and championing enterprise-wide quality improvement highly desirable
Must be a prolific communicator with excellent written and verbal communications skills, equally at home addressing large internal and external audiences. In particular, this includes leadership of executive communications in escalated customer situations
Strong understanding of the technology product development lifecycle and its relationship to a companion services and support product lifecycle
Ability to lead a multi-year strategic plan for services and support strongly aligned with company direction. Nuanced understanding of the mega-trends influencing contemporary IT and networking industry and how those trends reflect on the needs and behaviors of customers and partners
Very strong execution skills, an operational orientation, and attention to detail are essential to the role
Ability to lead, motivate, and inspire both executive level leaders and working level colleagues to deliver an outstanding customer experiences, going ‘above and beyond’ as required while simultaneously delivering on KPIs and financial metrics
Strong financial management skills, including a solid understanding of GAAP accounting principles
Automation and IT tooling is essential to the effective, efficient, and financially sound operation of a large service and support organization. Therefore, a strong background in and understanding of enterprise IT is highly desirable
At Juniper what we accomplish is important, but how we accomplish it is equally critical. The right candidate will be oriented to internalizing and operating in a manner consistent with the Juniper Way
Juniper is a relationship-oriented company. Successful candidates will be skilled at influencing across organizational boundaries, working as part of cross-functional teams, and demonstrating an ability to achieve results through collaboration with teams that are not in the SVP’s direct reporting line
Solid understanding of TL9000, contemporary approaches to corporate quality management, and quality tools will be important to the role. Relevant certifications in quality management are a plus

Customer Service Support Representative Resume Examples & Samples

Good telephone skills and interactive skills
Be able to resolve issues under the guidance of our policies, processes and internal controls
Acute attention to detail and ability to multitask effectively
Team player and flexible to assist others when workload is high
Must have good PC skills and comfortable with MS Office Applications
Excellent organizational skills will also be required and work independently in high pressure situation

Customer Service Support Coordinator Resume Examples & Samples

Review emails, letters, and faxes received on a daily basis
Provide one- touch support in resolving customer issues
Must work efficiently in multiple applications in order to support customer issues across all areas of the business
Constant communication with internal/external customers and multiple departments to deescalate concerns and to resolve issues
Provide formal written communication to internal/external customers summarizing the team’s efforts and results
Will be required to support various projects in an effort to resolve time sensitive issues
#external
Two (2) or more years of customer service experience in a customer contact environment
Ability to type effectively and efficiently, PC experience required
Proficient use of Microsoft Applications such as Excel, Word and Access required
The candidate must have demonstrated communication, probing and coaching skills
Must be able to perform multiple tasks simultaneously in a high volume department
The candidate must possess strong decision making skills and the ability to problem solve effectively to identify problems

Customer Service Support Resume Examples & Samples

Responds to inbound and outbound requests involving products and/or services
Achieves expectations for all defined performance and quality metrics
Manage competing priorities
Help others on the team when asked to do so by Leadership Team to help maintain customer satisfaction
Utilized for new hire support at the direction of Leadership Team
Professionally investigates and resolves customer concerns
Consistently maintains a positive attitude
Contribute to project teams as assigned
Appropriately discusses and promotes Siemens services and products based on customer needs
2-5 years of experience in customer related role
Demonstrates strong communications skills
Resourceful, analytical and adept at making decisions and multi-tasking during fast-paced and stressful situations
Works as a member of a team and displays flexibility adaptability to change
Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity

Customer Service Support Representative Resume Examples & Samples

Responsible for providing a variety of administrative support functions to the CSC and CSC management team, including but not limited to coordination and resolution of credits which could result from: DMS (Deduction Management System) and OCD (Outstanding Customer Deductions) issues. Developing and maintaining OS&D (Over Short and Damaged) spreadsheets. Faxing customer PODs, and general faxing, copying and distributing of documents
Work with customer service representatives to track and review direct orders to ensure timely billing to customers
Thorough analysis of billing and credit reports, identify process improvement opportunities to increase billing and credit accuracy and positively impact cost containment initiatives
Manage consignment programs as assigned
Serve as the primary backup for setup and management of consignment customers and items
Back up peers in team to cover vacations and sick time
Maintain all required spreadsheets and measurements as required by management
Degrees/Business Administration/Bachelor’s Degree/desired
Functional Experience/ Administrative Experience/ 3 Years required
Application Skills/Use/MAX proficiency desired
Application Skills/Use/eBusiness – xpedx.com proficiency desired

Customer Service Support Resume Examples & Samples

High School Degree or equivalent combination of education and experience
2+ years related experience in a customer service role
Computer proficiency and experience with Microsoft Outlook Excel and Word
Ability to handle multiple tasks and priorities
Experience and/or working knowledge of Tandem/OFFIS and Siebel
Proven problem-solving skills
Solution orientation

Customer Service Support Specialist Rma-temp to Hire Resume Examples & Samples

Ensure that all replacement product shipped is the correct product, is shipped timely, and arrives undamaged. Assist customers when any issues arise
Communicate with customers who have not returned product within the specified time period, by preparing reports for management on existing delinquencies and actions taken to remedy them. When product is not returned, ensure that financial action (such as charging credit cards) are taken
Assist customers with all logistical needs, including providing tracking numbers of shipped product, current status of shipped product, and performing the necessary steps when pick up is required
Respond to all customer inquiries regarding RMA Status such as replacement expected delivery dates, instructions on returning defective product, and ensure that they receive prompt technical support if necessary. These inquiries will come via email or telephone calls with customers
Understand and utilize, when necessary, all escalation paths within the organization, whether it be of a technical or customer relationship nature
Participate in continuous improvement activities as requested. Provide input to ensure customer service processes are documented and procedures remain accurate and current
Assist Technical Support staff with customer relationship issues including inquiries about stock, shipments, policies, etc. Log and maintain accurate notes/comments in the RMA system as well as the Salesforce case management system (CRM)
Provides various status reports, such as out-of-stock and delinquency RMAs on a weekly basis
Ability to read, write, and understand English
Ability to maintain acceptable standards of office conduct
Ability to come to work demonstrating timely and regular attendance
Ability to handle stress effectively
Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
Ability to apply critical thinking skills and natural curiosity to the investigative and problem-solving process by extracting and analyzing relevant information from various systems and drawing accurate conclusions to resolve issues
Demonstrated strong organizational skills with the ability to multi-task in a fast paced environment
Demonstrated ability as a self-starter able to work effectively in a team environment
Understanding of other organizational teams
Logistics
Production
Other Operations teams
Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
Ability to actively participate in team development and team-oriented processes
Physical ability to use computer hardware/software required
2-4 years of prior relevant customer service experience required
Associate’s degree or equivalent experience desired
Previous experience using a personal computer with a Windows operating system required
Microsoft Office Suite and skills including the ability to analyze data using Excel and report on it to various audiences
ERP (Enterprise Resource System) experience preferred
CRM (Customer Relation Management) system experience preferred
Experience using 3rd party websites (Repair depot)

Customer Service Support Executive Resume Examples & Samples

Speaking to existing customers
Commitment to answer the call, fax or email in a timely manner
Ensure timely resolution of queries/complaints/ loss/ damage/Back On Hires Liaising with all parts of Speedy to ensure customer satisfaction is exceeded
On hires, off hires, cross rentals, breakdowns, back on hires, loss, damage, etc
Ensure accuracy of information within all systems
Providing details of any major site closures or orders placed
Selling the benefits of new products and attempting to up-sell existing products
Actively looking to make improvements both personally and for the business
Actively suggest improvements and better ways of working
Capable of developing strong relationships
Competent levels of IT understanding
Strong analytical and problem solving skills combined with excellent communication skills
Able to deliver excellent customer service, externally and internally

Customer Service Support Resume Examples & Samples

Works with Customer Service Specialist on account base
Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, DFR issues, Open Directs, cost issues, deviations
Assist Specialist in processing credits, obtaining PODS, NOAs and other types of issues
Part of on boarding team for their customer base
Complete and follow up on PAFs/SAFs
Create order guides
Identify customers who are not taking advantage of UWW tools, i.e. eCOM
Communicate with external customer as appropriate regarding orders, issues, or opportunities
Follow-up on shipping/tracking information, order ship with mills, send copy's of invoice to AP for billing. Assist in resolving AP discrepancies on direct PO's
Assist in updating Unisource tools including but not limited to Salesforce and Pricing Contracts
Receive, distribute and ensure orders are entered into system in a timely manner
Communicate discrepancies to CS specialist and work with Specialist to correct any/all PO issues
Other related duties and responsibilities as required or assigned
Strong understanding of Unisource products, services, processes and procedures
Good knowledge of Microsoft tools, in particular Excel
A college degree or equivalent is preferred

Customer Service Support Temp-to-hire Resume Examples & Samples

Respond to incoming inquiries, telephone and/or written from providers
Actively participate in Company operational and ongoing training
Comprehensive reading and interpretive skills
Ability to maintain professional telephone etiquette in a variety of call situations

Customer Service Support Resume Examples & Samples

The addition and deletion of new and obsolete parts on SAP
Control of the sign off process of new part numbers through Q-Pulse
Weekly reporting of KPI metrics showing volume of work and delays – highlighting key areas for improvement
Ongoing enhancement of existing part numbers including ECCN Codes, RoSH compliance data, Conflict Mineral status and Weights / Dimensions
Enhancing customer contact information stored within Salesforce
Ensuring the price book is regularly updated
Ensuring all distributor POS data is received on a monthly basis
Monitoring of No-Bid RFQ’s from the customer service department
Monthly reporting of KPI metrics showing volume / value and reasons for lost business, identifying any trends
Assisting the customer service co-ordinators / Bedlington Commercial Planner at times of peak demand, holidays or sickness
We pride ourselves on ‘doing the right thing’ – this includes everyone’s Health and Safety responsibilities

Customer Service Support Resume Examples & Samples

Audits Purchase Orders for accuracy and ensure timely accurate payment and/or closure with some guidance as needed
Communicates with internal & external customer regarding purchase order and invoice/payment accuracy
Performs purchase order verification and processing in accordance with established policies and procedures with some supervision
Serves as a resource to the field organization and customers by researching and resolving issues in a timely manner and escalates urgent customer issues to management
Interfaces with multiple internal departments to maintain the integrity of functional data
Drives business results by meeting set metrics for credits, parked, blocked and open
Research and appropriately responds to basic accounts payable issues with added assistance when -needed
Accurately answer, complete and respond to customer requests via the group email box in a professional manner throughout scheduled assigned day with peer and management assistance as needed
Create and manage Field Approval Requests via designated tool or email
Consistently complete and sign all training documents prior to set due dates
Assist with fiscal end-of-period close, ensuring accuracy of credits recognized and invoice receipts for revenue billings
Ensures purchase orders meet regulatory procedures and guidelines with some expected auditing errors
Enhances Philips profitability and growth through achieving the department's goals and objectives

Customer Service Support Specialist Resume Examples & Samples

Requires High School Degree or Equivalent and 1+ years experience in administrative or customer support services, banking or other related experience
A combination of education and experience may meet requirements
Basic knowledge of banking, bank products and services
Ability to multi-task. Solid customer service, interpersonnal and communication skills, both written and verbal
Working knowledge of Microsoft Office software and other business software
Good problem resolution skills

Customer Service Support Resume Examples & Samples

You must be fluent in Swedish and English in speech and writing, and knowledge of other Scandinavian languages especially Finnish is an advantage
You must be service and sales minded both to our customers, both external and internal and to the external organization
You have a good knowledge of order processing and customer service from previous jobs - preferably across borders
You have IT flair and is an experienced user of MS Office package - mainly Excel, Word & Outlook
You are proactive, positive, flexible and solution-oriented and provides a stabile work
You are enterprising and self-motivated - and can work independently in a team

Customer Service Support, Senior Resume Examples & Samples

Years of Experience: 2 - 3 years’ experience
Job Experience: Experience in a customer sales order processing
Educational: Bachelor’s degree in commerce, science etc
Creating and maintaining of Sales Orders, Service Orders, and Customer Owned Material Refurbishment Orders (COM)
Places orders, provides information on part pricing and availability, order status, and delivery information
Communicates responses back to internal customers through APROPOS tool
Perform transactional activities in ESKER & WINSHUTTLE tool
Follows up on urgent orders to ensure they have shipped
Prepare weekly, monthly and quarterly reports, including KPI’s (Key Performance Indicators) and Operational Metrics
Working knowledge in SAP R/3 SD Module and Customer Service Order Processing
Basic understanding of order management processes
Strong analytical, problem solving and system skills
Demonstration of customer service skills
Troubleshoots problems and provide resolution that is both beneficial to the customer and meets Lam’s guidelines for resolution
Excellent verbal and written communication skills, able to communicate cross-functionally
Experience in aftermarket Spares Operations or Automotive

Inbound Sales & Customer Service Support Resume Examples & Samples

Answers inbound calls to deliver world class customer service by building customer satisfaction & loyalty while enhancing customers’ experience through upselling products and programming
Makes arrangements for the installation, removal or change of customer’s services or equipment
Present offer and/or sell additional products and services on every call
First call resolution of customer issues/inquiries by identifying the best solution and utilizing all resources, tools and technology provided by the client and contact center
Consistently achieves sales metrics, call quality scores and customer satisfaction goals
Enhance the customer experience by proactively staying abreast of client product, services and policy changes in order to provide information on new products
Obtains, establishes and assesses customer credit information using judgment regarding extension of time, payment adjustments
Excellent verbal and written communication skills including proper grammar and ability to accurately type at least 40 words per minute
Strong evaluation and problem solving skills
Demonstrated proficiency with using data-input systems and applying computer applications (e.g. operating systems, browsers, phones and searching an information database)
At least 6 months of previous sales and call center experience required. Previous customer service experience preferred
Ability to promote and/or sell additional products and services to the customer
Ability to overcome customer objections while maintaining a positive attitude
Working knowledge of all forms of home/personal technology including video, wireless, mobile devices and broadband
Ability to interact and maintain a positive approach when communicating with customers, peers and supervisors
Ability to handle difficult interactions and deescalate as needed

Remote Customer Service Support Resume Examples & Samples

Responsible for processing the help requests before and during the audio conferences calls on multiple platforms while ensuring adherence to established corporate and departmental policies and procedures
Accountable for assigned calls/bridges, answering questions about the conferencing, troubleshooting, and escalating when necessary, while providing excellent customer service
Create and update trouble tickets/cases and track customer issue to determine the root cause and find a resolution
Resolve audio disturbance isolation (e.g., echo, static etc.) in a timely and accurate manner
Resolve technical issues while troubleshooting for basic conferencing services which will include audio conferencing
Assist with feature and functionality issues as requested
Adhere to escalation procedures to support groups
Successfully complete training classes and cross-training, as necessary
Handle all communications with a sense of urgency and professionalism
Exercise exceptional customer service skills in an effort to optimize each contact with the customer
Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
Maintain required documentation in an accurate and timely manner using established systems
Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided
Minimum six months customer service experience preferred

Customer Service Support Resume Examples & Samples

Receive permit requests from customers and process with individual States/Provinces
(orders are generated via phone, fax, web)
Validate routing
Validate permit orders for completeness and accuracy
Thorough knowledge of our internet web application to assist customers with their orders
Follow‐up with customers and States/Provinces on permit status, issues with permits, etc
Perform status checks each hour
Delegates and works effectively with the team to ensure the work is complete, teamwork
Handle or escalate complaint or “problem” issues to Team Lead and Permit Supervisor to ensure proper follow‐up (both EFS and the customer)
Communicate in a polite and professional manner the permit issues with team members via instant messaging, e‐mail, verbally, and/or via phone
Position is full time Monday through Friday, and a rotating Saturday shift, and requires
Perform quality assurance procedures and close permits, ensure the customer receives the product without error

Customer Service Support Specialist Resume Examples & Samples

Consumption invoice: to enter usage of stock sent by customers and connect consumed batches according First In First Out principal
Stock reconciliation: to complete reconciliation spreadsheet based on consignment stock IFF and customer stock report
To analyze stock differences and consult customer contact in order to agree on an action plan for resolution
To participate in scheduled physical stock counting at customer locations
Prepare reporting for internal distribution
To initiate/propose improvements
Bachelor’s degree and at least 2-5 year of experience in a similar position
Excellent verbal and written skills in English are essential. French, German is a pre
Excellent communication skills are crucial and a high level of professional behavior is required, both internally and externally
Accurate and good administrative skills

Customer Service & Support Manager of Aftermarket Sales & Services Resume Examples & Samples

Manages the daily operations of customer support activities by prioritizing and scheduling work assignments with each Product Line Customer Service Representative
Develops, implements and monitors standard procedures for the timely and accurate processing of quotes and orders to ensure minimal response time and on time delivery
Coordinates the annual customer service survey and conducts routine department meetings
Ensures quotes and customer orders comply with company guidelines
Plans and manages activities for assigned employees while coordinating with various functions within the company to ensure customer requests are handled appropriately and in a timely manner
Participates in the development of customer bids and review of customer contracts
Manages and actively participates in the planning, attraction, selection, retention and development of personnel including interviewing, performance appraisals, and promotion recommendations
Maintains the strict confidentiality of sensitive information
Ensures the parts and services catalog are up to date and relevant
Ensures inventory levels are relevant to business needs via accurate forecasting
Reviews market analysis to determine customer needs, price schedules, and discount rates
Assists with sales forecasting activities and determining sales objectives
Assists with strategic and tactical plans to improve sales and margins for products
May participate in customer events
Develops and delivers presentations to key clients in coordination with sales representatives
Ensures compliance to Department of Commerce Export Administration Regulations (EAR) and Department of State International Traffic in Arms Regulations (ITAR)
Typically requires a bachelor’s degree in business administration or related field and eleven or more years of progressive sales or customer service experience in the product field with at least five of those years in a management role. Equivalent professional experience may be substituted in lieu of education
Ability to obtain and maintain a Security Clearance is required
Must demonstrate sound leadership and business judgment skills including organizing, planning, budgeting, scheduling and coordinating workloads to meet established deadline or milestones; and the ability to understand new concepts quickly and apply them accurately throughout an evolving environment
Must possess (1) the ability to resolve complex management and technical problems; (2) strong verbal and written communication skills to accurately document, report and present findings; (3) strong interpersonal and team player skills to effectively interface with all levels of employees, management and outside representatives; (4) the ability to maintain the confidentiality of sensitive information; (5) the ability to work independently and lead in a team environment is essential as is the ability to work extended hours and travel as required, and, (6) good computer skills (Proficiency in Microsoft Office applications, SAP experience preferred)

Customer Service Support Representative Resume Examples & Samples

Provides direct support to Field Sales in new account set up in appropriate information technology applications
Participates in development of new application protocols, and coordinates technology transfer to processing site personnel
Identifies the accuracy of phlebotomy/processing site invoices to ensure disbursement is true
Identifies and develops resolution to issues related to account information, record management, and data integrity
Collaborates with IT in developing innovative solutions to enhance efficiency and effectiveness of customer management systems
Supports the management of vendors providing supplies to Field Sales including inventory and ordering management
Supports the management of vendors providing courier service to Field Sales including set up and maintenance
Actively interfaces with Laboratory Operations, Commercial Operations, Customer Support, and Field Sales to assure the integrity of the chain of custody of patient specimens from point of sampling to reporting of result

Lead Customer Service Support Resume Examples & Samples

Act as departmental SME in order to provide guidance, direction and assistance to the Customer Services Specialists and Lobby Specialist. Research and answer unknown benefit or procedural questions
Assist Customer Services leadership in workforce management activities, including scheduling, time off review, queue management, and forecasting and providing administrative support
Maintain working knowledge of all responsibilities of the Lobby Specialist and call center specialist to provide education, training, efficiency and service to the specialists or members if needed
Assist with various corporate process planning, departmental projects and member enrollment periods and other outreach activities
Provide support to Customer Services Training & Quality team to identify procedural information necessary for the ongoing development of the Client Services Specialists
Provide the staff and department management team with additional leadership support and assume an acting role in the absence of the Department Supervisor as assigned, including attending meetings with or on behalf of the supervisor and/or manager
Perform all duties and responsibilities of a Customer Services Specialist
Maintain, analyze and schedule departmental statistical reports and surveys in a timely manner making recommendations for improvements as needed
Assist department leadership with external vendor management projects within Customer Services
Liaison for all system operations in order to partner with internal and external customers to resolve any issues, provide information for system updates and implementations, submit PCR, and communication with IS Helpdesk
Assist with monitoring the Lobby Specialist in boxes on a weekly basis to ensure that Lobby specialists are responding to inquiries in an appropriate and timely manner
Lead projects that support Customer Services business model activities. Ensure that all support and services delivered to internal and external customers are completed with high quality and in a timely effective manner
Associate’s Degree or minimum of four (4) years of customer service experience in a call center environment may be considered in lieu of degree
At least two (2) years’ experience in a client service or customer service role within the last three years
At least one (1) year of working experience with HMO/PPO/POS/ Federal Employee Health Plan and traditional health care delivery systems, benefits and riders, eligibility and Direct Pay programs and rates
Must be able to manage multiple priorities
Must have good judgment interpreting policies and procedures
Must have strong logic and problem solving skills
Must have demonstrated leadership skills
Must possess a high degree of maturity, poise, flexibility and good judgment in responding to inquiries from customers
Must have well-developed human relation skills including maintaining confidentiality
Must be able to work in a stressful environment
Must work well independently and as part of a team
Working comprehension of PC input and maintenance functions
Knowledge of Health Alliance Plan benefits and riders, eligibility and Direct Pay programs and rates preferred
Understanding of the functions of departments requiring interaction with Client Services
Familiarity with the administration, policies and procedures that apply to the guidelines of the Centers for Medicare & Medicaid Services (CMS)
Strong knowledge of PC input, windows environment and maintenance functions
Basic understanding of HMO/PPO/AHL and traditional health care delivery systems
Must be able to work flexible shifts

Customer Service Support Resume Examples & Samples

Daily interaction and communication with multiple partner accounts
Reviews contracts submitted through Sales Force or other manual routes – Determines if the correct information has been entered and completed on the application/contract itself and if the correct support documentation has been attached
Works with the credit and onboarding teams to make sure that the customer is receiving cards, has documentation/data needed for credit approval, etc
Assists with questions from the partners on application submittal
Liaison between the partner and production if issues are found in the application
Maintains comprehensive knowledge of the various systems and partner specific program. Keeps abreast of issues or changes that could impact partner expectations
Other assigned duties as necessary
Communication - able to build rapport over the phone with external partners and in person with internal customers and peers
Excellent product and process knowledge
Can identify customer needs and assist as needed
Time management and work prioritization
Organization and multi-tasking skills
Sales Force skills preferred
Handles complex or unusual situations with ease
Identifies and takes action to improve process or situation
Must pass a successful background investigation

Manager, Customer Service & Support Resume Examples & Samples

Seek advice/feedback regarding priorities
Respond to day-to-day changes in priorities, workloads and assignments and take action to decrease accounts receivable and increase cash collections
Coordinate assigned staff’s daily activities including making work assignments, ensuring that work is completed
Monitor employee performance, (e.g., enforcement of standard operating procedures, measuring, monitoring and providing feedback regarding productivity and quality)
Recommend overtime and forecast staffing, based on the workload of department
Develop subordinate staff proficiency by providing individual and team training
Hire, promote, and terminate employees per Company policy
Address and resolve employee relations issues with the assistance of Human Resources
Perform payroll functions to ensure timecards are prepared accurately and timely
Comply with all employment laws and support affirmative action/equal opportunity and diversity goals. Document production, quality and quantity of work for each employee
Adhere to and comply with information systems security. Know and follow Information Systems security policies and procedures. Attend Information Systems security training, when offered. Report information systems security problems
Adhere to all company policies and procedures
Mentor employees, conduct performance evaluations, counsel and provide corrective actions to assigned personnel, and work to facilitate individual and team development that drives positive results. Champion affirmative action efforts in all aspects of employment, including but not limited to staffing, training, and promotions. Responsible for compliance with and enforcement of company/department policies and procedures
Document production, quality and quantity of work for each employee
Process all legal and collection agency requests for reductions when the request exceeds 15% of the billed amount for account assignment
Prepare documentation and attend court hearings pertaining to billing related complaints
Review all paperwork, (e.g., adjustment requests, refund requests, CSR account reviews, collection agency account requests) prior to submitting to appropriate department for additional processing
Assist in the resolution of elevated patient calls
Track and log complaints and develop improvement plans
Review weekly, “Private Pay Account Receivable” reports for trips assigned and process per policy
Monitor telephone reports and ensure telephone system is working properly for all calls
Communicate a willingness to help others succeed
Demonstrate and promote a spirit of teamwork and cooperation
Convey and inspire a sense of competence and commitment
Use initiative to learn new skills, enhance personal knowledge and improve communications
Demonstrate the ability and encourage others to work well with team members
Assist other teams and departments in improving inter- and intra-departmental functions
Convey a sense of “can do “, “team spirit” and “inspirational” behavior
Convey an attitude of intolerance for unprofessional behavior
Set example of friendly, helpful “firm-but-fair” management and leadership for subordinates
Develop and sustain excellent working relationships with AMR professionals, (e.g., Operations, Business Development, Sales and Finance), as well as with the Company’s clients, payors, consultants, banks and financial intermediaries and government agencies
Provide employees with feedback that is accurate, objective, timely, constructive and diplomatic
Provide instructions in a clear and concise manner, in oral and written form
Prepare and/or analyze data on reports and other sources and identify pertinent information
Use good judgment and arrive at logical conclusions
Inspire and motivate team performance to meet or exceed established standards for productivity and quality
Effectively and properly evaluate workload, prioritize and distribute work assignments to staff, based on business need
Perform duties and handle large volumes of work, while working under pressure within tight time constraints, in an environment of changing and competing priorities
Understand, distill and communicate issues, challenges and solutions across departmental and divisional boundaries
Write and speak clearly, distinctly and concisely
Learn and understand the challenges and work processes of other functional areas
Medical/Medicare/medical transportation (patient care issues, how patients are transported by ambulance, required documentation, common issues which arise during transport and/or billing)
Rules/regulations of Medicare/Medicaid and other government payors as well as commercial insurers and specialty contracts to ensure accurate and timely billing and payment of claims
Medical and insurance industry terminology
HIPAA, Sarbanes-Oxley and other critical governmental regulations
Management principles
EVHC/AMR business models
Call center and/or collections agency processes
Recommend enhancements for workflow improvement
Maintain fluency with (working knowledge of) various tools

Customer Service & Support Supervisor Resume Examples & Samples

Monitor Service Now ticketing system to organize workflow
Ensure employees understand their duties or delegated tasks
Monitor employee productivity and provide constructive feedback and coaching
Prepare and submit performance reports
Hire and train new employees
Ensure adherence to legal and company policies and procedures and undertake disciplinary actions if the need arises
Three plus years of supervisor experience
Outstanding organization and leadership skills
In-depth knowledge of IT Concepts
Strong critical thinking and analytical skills and ability to think “out of the box” required
Knowledge of the following systems - Empower Loan Origination System, Microsoft Office Products, ServiceNow
Knowledge of major products and services and product and service groups; ability to apply this knowledge appropriately to diverse situations

100

Customer Service & Support Supervisor Resume Examples & Samples

Organize workflow and ensure that employees understand their duties or delegated tasks
Handles escalated issues
Five plus years supervisor experience or relevant working experience
Knowledge of Mortgage Operations and/or Home Equity Operations required

101

UK Customer Service & Support Team Leader Resume Examples & Samples

HNC/HND or equivalent in Mechanical/Electrical Engineering discipline
Good understanding of diagnostic techniques for both electrical, mechanical and software disciplines
Understanding of the management processes required for the practical application of a robust, cost effective and timely service and support provision
Experience as an engineer within a customer service role, ideally at a senior level within a capital equipment environment and experience of supporting a predominantly overseas install base
Customer focused, technical orientated engineer with experience of working within a fast moving technical service environment
Degree qualified of equivalent in a Mechanical/Electrical Engineering discipline
Experience of force measurement technologies
Experience of managing/supporting a customer service function with a large overseas install base – particularly SE Asia, Japan and USA
Proven success in a similar role
Highly motivated individual that can lead by example as well as being a key member of the team
Can do attitude, with customer focus as their primary objective
Operational Analysis – metric based performance improvement experience
Ability to organise and prioritise workloads
Excellent communicator with the ability to communicate at all levels and between departments, including worldwide distributors
Proactive and the ability to make decisions and find solutions
Team builder and team player
Commitment
Good financial understanding
Ability to work under pressure and to tight deadlines

102

Customer Service Support Specialist Resume Examples & Samples

Assist customers with business and consumer products and services, including but not limited to online products and services
Deliver a high percentage of first call resolution by ensuring product and service knowledge tools are fully utilized
Competent, confident, empathic service delivery that ensures customer knows we care about their issues and take action to resolve to their satisfaction
Resolve issue by utilizing multiple systems for research, solution management and relationship and product reporting
Understands and adheres to all Western Alliance Bank policies, procedures and regulatory compliance
Coordinates with internal business areas, technical, operations, product, sales, etc. to service customer requests in a timely manner
Timely communication of critical issues to appropriate management
Complete all trainings promptly with satisfactory testing results
Contributes to building a positive team spirit
Provide professional, confident, empathic customer service
Adjusts performance quickly based on management feedback and coaching
Bachelor Degree preferred or High School Diploma with at least 3 years of relevant experience
1 to 3 years bank operations and/or cash management experience
1 to 3 years’ experience in a call center or financial/banking environment

103

Customer Service Support Resume Examples & Samples

Collect pre-move surveys as well as weights and preapprovals and update company software and the carrier
Track shipments’ estimated time of arrival and delivery information and update company software and the carrier
Monitor clearing email to clear shipments as they arrive and provide main point of contact for moves, both internally and externally
Monitor email for new shipment offerings and monitor quality scores and verify accuracy
Secure customer payment, including verify method of payment, credit card annotation and confirm any and all information provided from the customer and ensure the agent has the accurate information
Liaison between the agents and customers to determine the agreeable time to for crews to pack, pickup, or deliver the customers’ shipment
Proactively communicate information to the customer from operations regarding their move, including pickup and delivery information
Proactively coordinate with customers and claims to rectify any damages that may occur and communicate any problems not rectified locally with the supervisor to ensure customer satisfaction

104

Customer Service Support Representative Resume Examples & Samples

Speaks with customers, patients and stakeholders in a pleasant and professional phone voice; Communicates appropriately and clearly with department leadership, co-workers and customers/patients
Performs all components of call processing for inbound and outbound contacts; Documents calls in applicable system in a timely and accurate manner and as prescribed by current standards and policies
Ensures performance and quality standards are met
Is receptive to constructive feedback and coaching; Demonstrates the ability to be kind, compassionate, considerate, approachable, friendly and open minded
Provides superior customer service to internal and external customers and patients
Supports the vision and strategy of the contact center, positively promotes the services offered, and elevates issues to contact center Leadership as appropriate
Suggests ideas for positive changes to department policies and procedures
Practices and adheres to "Code of Conduct"
Maintains confidentiality and HIPAA compliance on all internal and external channels
Easily adapts to changes in work environment or job assignment; Exhibits willingness to master new work routines and methods
Complies with documented attendance/punctuality policies

105

Customer Service Support Resume Examples & Samples

Manage customers order through entire process
A minimum of 5 years customer service experience
EDI order transmission experience
Proficient in MS Office – Word, Excel and Outlook
Ability to escalate as required and have a high-level of responsiveness
Organizational skills and ability to adjust to changing priorities
The ability to make rapid and productive decisions
Flexible and detailed oriented
Ability to manage cross-functional team interactions on all company levels
The ability to work independently and multi-task
A college degree

106

Customer Service Support Resume Examples & Samples

Inbound phone support for repair facility customers, particularly as it relates to major program initiatives
Outbound phone campaigns to assist repair facility customers with new solution onboarding and implementations
Works closely with Project Managers and Customer Success Managers to understand customer needs and define roll-out strategies
Own and review project implementation workflows to identify opportunities for cross-functional synergies
Highly motivated, energetic, organized
Comfortable with technology and enterprise software
Results oriented team player
Bachelors’ degree a plus

107

Customer Service Support Resume Examples & Samples

Enter, maintain and process customer orders
Proactively manage customer relationships by coordinating standing orders, manage customer contract accumulators and product lot sequestering
Manage daily SAP reports to ensure customer satisfaction
1-3 years related customer service experience
Strong computer skills, knowledge in Windows 7 applications
Minimal travel is required
Able to multitask
Associates Degree, 2-5 years related customer service experience

108

Customer Service Support Coordinator Resume Examples & Samples

Ensures billing parameters match the customer’s Contractual Agreement as applicable
Document / verify requested changes to customer billing parameters
Provide internal/external communication on accounts billing status discussions via meeting(s), conference calls and written communication
Maintain documentation in designated centralized customer file
Utilizes multiple TycoIS systems to ensure accurate billing of invoices
Use creative techniques and flexibility to provide any specialized billing requests of the customer within TycoIS systems
Review and contribute to daily, weekly, and monthly reports
3-5 year Billing experience
3-5 year Customer Service experience
Experience in high volume invoicing call center or similar environment
Intermediate computer knowledge, specifically Microsoft Office Suite
Reporting Skills
Strong Customer Service
Intermediate Microsoft Office Suite with Intermediate Excel skills
Organization
PC Proficiency
Deadline-Oriented
Research Skills
Thoroughness
Must be able to understand and prioritize to meet deadlines

109

Customer Service Support Resume Examples & Samples

Assists with the organization of sales information/data, and supports the Customer Service Manager. Support will include customer service activities for multiple EAS, Aerospace and Defense locations and product lines, including formulation of sales reports, tracking/updating sales and project details, searching government websites for business opportunities, routing of customer calls and emails as well as various other administrative tasks as required
Process and screen request for quotations (RFQ’s) and assist in the preparation and submission of price quotations and proposals
Provide support for inquiries received via phone and Web site to ensure customer inquiries are promptly addressed
Prepare and submit customer quotations, solicitations and proposals with guidance from sales leads
Serve as initial point of contact for customer warranty claims
Review and maintain records related to government and OEM contracts
Maintain an organized filing system and update sales databases as required
Support export control administrative requirements such as screening customers against Denied Parties lists, completing US State Dept. and US Dept. of Commerce submissions and other required export filings
Maintain annual government registrations such as SAM.Gov and DDTC
Process annual reps and certs for OEM’s and government prime contractors
Monitor customer ratings and supplier performance as directed
Set up new customer accounts and facilitate the processing of changes to customer accounts as required
Maintains confidentiality in the handling of sensitive and proprietary business information
Prepare and process legal review submissions and NDA’s; and maintain legal file database
Assist with preparation of month-end reports as appropriate
Associate’s Degree preferred, but will consider substantial customer service, sales, or administrative support experience in lieu of a degree
Ability to read, analyze and interpret policies, guidelines, financial reports, contracts, and other formal documents in English. Excellent oral and written English skills required
Good math skills required
Proficient in Microsoft Office, including Word, PowerPoint, Excel, and Outlook
Familiarity with Government contracting is a plus

110

Customer Service / Support Representative Resume Examples & Samples

Establish, develop, and service new customer accounts
Support Supply Center Team in attaining the overall goals and objectives of the business unit
Ability to learn and embrace new technology
Assist in achieving 100% policy compliance
Preferably 2-5 years experience in a retail/wholesale environment with a demonstrated success working with customers

111

Temporary Customer Service Support Resume Examples & Samples

Perform system analysis and audit of RMA/Exchange/Cancelled Line calculations, business rules and system functionalities
Log returned checks, obtain valid address information and update profile data
Monitor, research, respond and reissue all received requests for commission reissues
Maintain proper documentation on all reissues, exception and escheated payments
Investigate credit card transactions and work directly with financial institutions to locate funds or release authorizations
Assist with 1099 Year End Activities and B-Notice Solicitations, periodic TIN Matching
Track garnishment, input to the system and mail checks to legal entities
Create training documents for customer service distribution for all countries
Strategically analyze system and user processes and assist with system process improvements
Assist supervisor, accountants and Controller in special projects and month-end close
Frequent communication with cross functional, internal teams in addition to external communications with Consultants, Vendors, Banks & Credit Card companies
Two years’ high-level customer service experience
Build strong relationships with our consultants and external business partners
Work with a sense of urgency in a fast paced environment with changing priorities
Navigate through multiple computer systems (Windows and terminal-based) with competency in Microsoft Word, Excel and Outlook
Independently prioritize and handle multiple tasks and projects reporting regular status updates
Excellent written and verbal communication skills including writing reports, business correspondence, and procedure manuals
Maintain an excellent record of punctuality and attendance
Team player supporting the attainment of departmental goals and objectives
Quick learner with the ability to retain and process information
Responsible for system analysis of RMA/Exchange calculations, business rules and system functionalities
Maintain daily performance levels for RMA/Exchange quantities for proper refund turn around time
Monitor, research, respond and resolve all received chargeback notifications in a timely basis to ensure that we have adequately resolved all issue to the betterment of Arbonne
Maintain proper documentation on all chargeback issues, including issue resolution on individual transactions
Develop and maintain written chargeback procedures based on Arbonne’s corporate policies
Communicate and report with management chargeback resolution and analysis
Maintain proper documentation on all reissues, including resolution on individual transactions
Uncollected Cash – Responsible for contacting consultants regarding balances due on orders
Daily Card Reports – Responsible for monitoring Daily Card reports and investigating Orders that have either over or under collected through multiple credit cards
1099, TIN Match and B-Notice Process Assistance – Assist Supervisor in TIN Match Process, B- Notice Process in relation to 1099 Processing
Continue to define and develop processes to create efficiencies within the groups responsibilities
Other projects as defined

112

Customer Service Support Professional Resume Examples & Samples

Drive business relationships by ensuring consistent customer satisfaction through service delivery
Anticipating customer needs
Communicating effectively and professionally with customers and internal leadership

113

Customer Service Support Resume Examples & Samples

Computer proficiency and experience with Microsoft Outlook, Work, and Excel
Effective verbal and written communication skillsa
Must pass a background investigation

114

Customer Service Support Resume Examples & Samples

2 to 3 years of experience in the medical Auto and Workers Compensation processing arena with specific experience in resolving client and provider complaints and appeals issues, including provider eligibility, and repricing accuracy
Experience working with firm deadlines, able to interpret and apply regulations
Must be organized, detail oriented, able to exercise strong independent judgment; possesses conflict resolution and persuasion skills
A team player with excellent communication and presentation skills; must be able to work effectively with various internal departments; clients and providers
Must be proficient in MS Office applications

115

Customer Service Support Resume Examples & Samples

Self-directed; ability to work independently with minimal supervision
Able to learn quickly and follow instruction
Organization and time-management
Efficient and productive
Ability to remain respectful and professional in all business interactions
Excellent interpersonal and verbal/written communication skills
Experience with Microsoft Excel and Word
Must have High School Diploma or GED Equivalent

116

Anatomic Pathology Customer Service Support Resume Examples & Samples

Experience working in a high demand work environment with unpredictable, heavy workloads and skill to move between work areas as needed
Time management skills to prioritize and complete daily work assignments according to established deadlines and departmental standards
Interpersonal oral and written communication and customer services skills and diplomacy to clearly and effectively interact with a diverse group of people: faculty, clients, residents, students and staff regarding veterinary terminology and related issues
Experience typing, filing, performing standard mathematical computations, to complete billing and data entry
Skill to operate and identify malfunctions in standard office equipment: calculators, fax machines, document scanners, photocopy machines, computers, dictation equipment, telephones, laminators, multi-feature telephone, voicemail and cell phone texting skills
Experience assessing and recognizing emergency situations, difficult/unpleasant situations and/or individuals and take the appropriate action
Experience with administrative, billing, client services, and medical records in a veterinary medical environment
Reception experience to answer phones and assist clients
Experience taking messages, and preparing/proofreading correspondence, reports, and informational documents
Knowledge of animal anatomy, and medical terminology to provide general information and make the appropriate referrals
Knowledge to accurately complete regulatory forms and reporting procedures
Knowledge to understand and interpret policies and procedures to others
Knowledge to receive and comply with directions and accommodate occasional projects or special deadlines both independently and in a team setting
Knowledge to adhere to safe work practices and standard operating guidelines as developed by campus, hospital and individual work units
Math and analytical skills to review and correct data
Experience using various programs and software for word processing, spreadsheets, scheduling, entry and retrieval of medical records, and database management programs such as Excel and Word
Knowledge of VMTH policies, computer systems and procedures affecting services, clients, and confidentiality of records and information
Knowledge of technical and medical terminology and specialized medical data sufficient to accurately transcribe, understand and recognize inconsistencies in the definitions and use of clinical, medical, anatomical, physiological, laboratory and pharmaceutical terms, as used in an acute care veterinary teaching hospital
Ability to apply accurate editing skills in verifying the proper use of spelling, grammar, punctuation, and abbreviations in medical reports and documents
Experience working in a Pathology Service and with pet cemeteries to arrange pick up of deceased pets
Experience with filing alphabetically and numerically

117

Customer Service Support Specialist Resume Examples & Samples

Assist Reservation Sales Supervisors in the daily performance and coaching of Reservation Sales Associates
Assist Reservation Sales Associates with problem solving techniques in a professional and personable manner, addressing policy and procedure issues
Support hotels by answering questions and problem solving
Handle all Omni Reservation guest issues in a timely manner
High School Diploma required, Associate’s or Bachelor’s Degree preferred
One year of customer service experience and dealing with escalated service issues in a call center environment; online retail industry experience preferred
Self-starter with a positive attitude and strong work ethic required
Excellent PC skills using Microsoft Office software required
Maturely handle complaints and diverse customers while maintaining a high level of service
Ability to thrive in a fast-paced, rapid growth environment required
Ability to effectively Manage multiple projects simultaneously
Desire to grow, learn and advance within the company

118

Customer Service Support Resume Examples & Samples

Deal with customer enquiries and requests (face to face/via telephone or post) and deliver the agreed standards of customer service in all inter-actions with emphasis on delivering quality customer experiences
Manage complaints in line with standards in complaints management procedures ensuring regulatory obligations are met
Support branch teams and attend customer meetings, as and when required

119

Customer Service Support Resume Examples & Samples

Receive, research and respond to customer inquiries and requests via phone, fax, mail, e-mail or in person
Respond to inquiries regarding shipping/delivery dates, order changes/cancellations, and quotations, etc
Process and follows up on less complex customer complaints requiring reimbursement (such as late shipment), repair (such as damaged product) or replacement
Compile documentation, records, written correspondence and files pertinent to customer orders, complaints, etc
Maintain basic familiarity with products, applications, pricing, warranties, sales policies and procedures, etc
Maintain working relationships with supporting departments (such as Exception Resolution, Application Engineering, etc.) and Cree Salespeople
Perform limited troubleshooting such as ensuring parts ordered are complete
Participate in departmental/team meetings and training programs
Quality (E-mail and call monitoring scores) must meet or exceed department expectations
Enter customer orders on an as-needed basis
Follow Customer Service Behavioral Expectations
High School Diploma minimum. Associates Degree or Bachelor’s degree desired or 2+ years of previous customer service experience
Ability to type 30 wpm and experience working with the Internet, e-mail, and Adobe Acrobat

120

Customer Service Support Admin Resume Examples & Samples

Order Entry: SAP and Siebel
Customer Credit Notes
New Customer Set Up
Honeywell factories purchases
Inbound Supply Chain Issues
Experience with documentation and regulations for import - exporting
Min. 2 years Customer Service experience
Must have completed Post Secondary education (College/University degree)
Arabic Language skills a plus
Proven organization and self-motivation abilities

121

Customer Service Support Resume Examples & Samples

Class Logistics
Manage student registration, enrollments, transfers, sign-in sheets, etc
Support customer requests via phone and/or e-mail
Manage back office logistics including class administration, user account maintenance, DAMEX checks, course authorizations, purchasing, etc
Virtual Instructor-led Training Class Administration
Class Critiques
Customer Support Backup
Monitors Registrar inbox for undelivered messages to customers
Customer Requests
BS or equivalent combination of education and experience
Customer and/or administrative support experience
Must be organized and very detail oriented
Positive customer service attitude
Confidentiality when dealing with customer and business information
Learning Management System (LMS) administration
SAP
Excel

122

Customer Service Support Resume Examples & Samples

Collect all paperwork needed to process an account (from various sales teams)
Set the MSA/application up in the contract portal (Application Manager) and attach corresponding documentation (data sheets, financials, rebate set up, sales tool, card set up docs, etc.) to the App Manager record
Follow the contract status through the various stages in app manager (Sales Approval, Legal Approval, Credit, Credit Approval, Processing
Inform sales reps when an account has been processed. Provide new company number
Work with sales on any missing or inaccurate information submitted during the contract approval process
Assist with the contract submittal process for our Partner accounts
Provide back-up support to the Contract Administrator in the Ogden, UT office as needed
Phone and payment support
Support Account Management & Implementation around customer setup and support
Assist in the updating process of our materials to keep them current with new processes, procedures, etc
Ability to communicate effectively both verbally and in writing with co-workers
Problem identification and resolution skills are essential
The employee must be willing to perform certain job functions after hours if situation arises
Ability to prioritize work and multi task
Regular reliable attendance and punctuality are essential functions of this job
Regular attendance at employer’s place of business and during the business hours of 8:00am to 5:00pm CT is essential
Strong attention to detail and multi-tasking capabilities
Must know the basics of Microsoft Office
Must be organized
Excellent follow through and communication skills
Solid communication skills; written, oral and telephone
Must be diplomatic and professional when dealing with others
Must be able to effectively communicate with and train others
Must be able to effectively communicate via e-mail and other written methods, using correct English language grammar and spelling

123

Customer Service & Support Resume Examples & Samples

Advanced English
Travel time around 50% of the time, short notice (one or two weeks)
Bachelor in Computer Science or similar required
Database Management System Administration, query language, performance, SQL locks, deadlocks, indexing etc
Experience in performance tuning of ETL processes and designing data models with SAP Data Services
Professional work experience in IT related to Data Management and ETL activities and implementation
Professional experience with at least 1 full cycle of SAP Data Services implementation
Experience with System Administration in Windows & Linux OS platforms
Troubleshooting experience of technical issues to diagnose issues and differentiate between product and non-product issues
Experience with support, root cause analysis and problem solving
Willingness to expand technical skills to BO, BW or HANA support
Work under pressure, critical situations, and extremely tight deadlines
Very high customer orientation

124

Customer Service Support Rep Resume Examples & Samples

Work multiple reports to assist in meeting customer expectations, including but not limited to: open order reports, back order reports, open directs, etc…
Communicate with internal/external customer as appropriate regarding orders, issues, or opportunities
Assist in updating System tools (Zilliant/P2P)
Assist and manage Item Set up Process (NIR/Datapoint)
Other miscellaneous requested duties
High Integrity
Great communication skills (listening, verbal and written)
Ability to work with other team members and departments
Excellent follow up skills, detail oriented
Good knowledge of Microsoft tools, in particular excel

125

Customer Service Support Resume Examples & Samples

Inbound 20-25 calls daily
Transfer client information to the Sales team
Working with Blueprints
Calculating square inches
Willing to get hands dirty
Fast pace environment

126

Customer Service Support Coordinator Resume Examples & Samples

Experience within a sales & distribution and/or manufacturing business
Use of ERP/SAP and CRM System
Excellent verbal and written command of English
Knowledge of additional computer programs used for the job

127

Customer Service Support Resume Examples & Samples

Ensure SLA’s are met: Minimum of a 75-100 payments per person per day; 3 day turn-around for all payments
Initiates payments on behalf of Client, using pay-by-phone and vendor portal processes
Create “Return” report – payments which couldn’t be completed and/or needs client attention, send to client and Account Manager. Frequency of report depends upon client
Contact unknown suppliers to determine card acceptance practices (true EAP or if not, online access, phone-pay, fees etc.)
Understand industry terminology
Display confidence and thorough knowledge relating to corporate payments
Responsible for any research and resolution processes regarding returns or lost payment
Provides customer service to Client and Suppliers
Maintain and manage shared inbox and phone queue
Collect on uncollected payments
Must be self-driven, and have the ability to manage a fast-paced, result orientated environment
Provide documentation for system enhancements as needed
Create and maintain documentation, including process and procedures
Continued cross training within the department and back up key functional areas within the Client Pay team
Build and maintain customer relationships
Assist and support Account Management team
Other duties and projects as assigned
High School diploma or the equivalent combination of education and work experience
Communicate effectively, both orally and in writing
Customer Service and customer relations skills
Positive, professional attitude
Ability to adhere to department guidelines for appropriate use of WEX resources, for consistent attendance and schedule adherence, and the WEX Code of Conduct
Successful completion of training and demonstrated proficiency in at least two WEX platforms and supporting applications
Must pass a successful background check

128

Customer Service Support Rep-call Center Resume Examples & Samples

Research complex issues and questions using multiple databases
Working in a call center environment, assisting customers while making appropriate documentation in CRM system, strong multi-tasking and data entry skills preferred
Demonstrated ability to listen, collect data, prioritize requests and manage conflict

129

Customer Service Support Resume Examples & Samples

Evaluate high volumes of data points running them against an evolving checklist of standards
Manage email communications with users, answering complex questions (without clear answers) sensitively and in a timely matter
Provide structured feedback and recommendations for process improvement on an ongoing basis

130

Front Desk & Customer Service Support Specialist Resume Examples & Samples

40%
Professional communication and presentation skills required
Strong attention to detail and accuracy skills. Effective organizational, multi-tasking, and prioritizing skills. 4. Ability to work independently, proactively, innovatively, and creatively while exercising sound judgment
Good problem solving and analytical skills
Good verbal, written, and interpersonal communication skills
Flexibility for extended hours during peak volume periods
Proficiency in Microsoft Word, Excel and Outlook

131

Customer Service Support Resume Examples & Samples

Assist, coordinate, and execute direct mail, email, or telephone enrollment campaigns (if needed)
Listen and addresses the concerns of suppliers to support them through value driven education
Meet or exceed daily communication objectives
Actively input and maintain vendor data in Excel spreadsheet(s) and our CRM
Monitor and analyze previous campaigns and perform roll-up analysis; provide recap, summary, and pertinent reporting on results and next steps
Monitor changes and updates in the vendor database; maintain vendor and/or client data within designated databases
Monitor and record incoming faxes, emails, phone calls from vendors regarding enrollment status
Reporting vendor enrollment statistics to clients, sales and/or project management
Scrub and clean data from sales in order to create file for MasterCard Merchant Match Tool (if needed)
Assist in the sales cycle and provide consultative support to sales and the prospect on how WEX differentiates itself from our competition. Provide a process, best practices, strategies, and tools in an effort to assist in sales closing more deals. (If needed)
Create Sales Proposal Presentation and deliver results to sales or directly to prospect (if needed)

132

Credit & Customer Service Support Specialist Resume Examples & Samples

Complete service orders accurately and on time
Monitor service orders to ensure timely completion and avoid a field visit
Maintain records of orders worked
Complete periodic and Adhoc reports
Perform other responsibilities and duties as assigned within the Credit and Payment Services
Must have two (2) or more year experience working in credit, collections, or a customer service environment
Must have two (2) or more years of analytical experience
Must have flexibility to work any shift between 6:00 a.m. to 5 p.m
Customer focused to understand and appropriately respond to internal and external client’s business needs
Able to interface effectively and/or collaborate with others. Work well in a team environment
Demonstrated ability to accurately analyze information and make sound decisions
Ability to take initiative and accountability for the accuracy of the information and for achieving results
Demonstrated ability to work well under pressure, adjust to changing priorities, organize heavy workload, and work well with minimal supervision
Experience providing exceptional customer service to both internal and external clients
Demonstrated knowledge of and experience with Call Work Optimization (CWO) and CSS Greenscreen
Some knowledge of company and departmental policies, procedures, rules and tariffs, especially as applied to commercial customers
Knowledge of ClickSoft
Ability to communicate ideas and concepts, both written and verbally to internal customers

133

Customer Service Support Resume Examples & Samples

3 or more Years of Industry Experience
Customer Service Experience Required
Computer literacy/Windows
Pleasant telephone voice/manner, ability to operate office equipment sufficiently to perform the job
Associate Degree Preferred
High school education or equivalent required

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