Customer Support Specialist Resume Samples

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A Zulauf

Adolphus

Zulauf

3117 Terry Gateway

Los Angeles

+1 (555) 161 0776

3117 Terry Gateway

Los Angeles

Phone

p +1 (555) 161 0776

Experience Experience

New York, NY

Customer Support Specialist

New York, NY

Ratke-Hodkiewicz

New York, NY

Customer Support Specialist

Reports to Team Manager, Senior Technical Representatives, Assistant Operations Manager and Operations Manager
Provide support to track regular target performance and provides results to management
Properly manage and document all work performed as part of ticket queue management; resolve and close all tickets
Work to consistently meet team key performance indicators and queue management guidelines
Perform supplier management and qualification, evaluate new and existing suppliers and subcontractors globally on their regular performance review
Manage Industry Leads SharePoint websites. Where necessary assist in development of content on website; author, edit and post content
Work to meet team key performance indicators and queue management guidelines

Chicago, IL

IT Customer Support Specialist

Chicago, IL

Leannon Group

Chicago, IL

IT Customer Support Specialist

Performance is measured on a variety of Key Performance Indicators (KPI’s), including First Call Resolve (FCR), SLA, and customer services
The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines
Interface and work with managed service clients and our service teams
Work with customers to resolve product returns, shipping inquiries and order status questions
The candidate will possess and aptitude for working with Microsoft-based applications, with emphasis on Windows 7 and Office suites
Assist with marketing/sales initiatives including the facilitation of direct marketing campaigns, client communications, social media, training webinars
It’s a plus if you have

present

Houston, TX

Technical Customer Support Specialist

Houston, TX

Morissette Group

present

Houston, TX

Technical Customer Support Specialist

present

Master Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence
Internal support for Sales, Business, and Account Management teams: help to resolve technical questions, provide product and tech trainings, etc
Providing guidance to our Customer Support Resolution Specialists to help them provide better and faster resolutions to our consumer customer base
Provides on-site support in critical customer situations, as determined by their manager
Provides a positive, cohesive company image when discussing the company, products, and management decisions, etc with the internal and external customer
Identify service improvement opportunities and automation proposals to improve service quality
Provide product improvement recommendation s to the business unit within department guidelines

Education Education

Bachelor’s Degree in Honesty

University of California, Santa Barbara

Bachelor’s Degree in Honesty

Skills Skills

Strong computer aptitude with the ability to learn quickly and apply new knowledge and experience with Microsoft products
Strong computer aptitude with the ability to learn quickly and apply new knowledge
Strong communication and multi-tasking skills with a focus on strong attention to detail
Business Knowledge - demonstrates basic knowledge of Ceridian and its place in the market
Solid understanding of basic computer functions and ability to teach/train users
Display strong ability to manage projects and assume quality control
Strong proficiency in Microsoft Excel, HTML, basic SQL, or report creation experience desired
Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision
Demonstrated ability to manage time and workload to multitask and achieve goals in a deadline-driven environment while maintaining strong attention to detail
Strong aptitude to quickly learn and retain technical skills and institutional knowledge

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15 Customer Support Specialist resume templates

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Customer Support Specialist for Manila Resume Examples & Samples

Undergraduates with relevant exprence and new graduates are encouraged to apply
Willing to work in Taguig City
Willing to be on shifting schedule which includes graveyard
Must be eligible to work in the Philippines

Customer Support Specialist With French Resume Examples & Samples

Written & Verbal communication skills in English or German would be an asset
Good customer orientation
Must be PC proficient in MS Word, Excel

Customer Support Specialist Resume Examples & Samples

Monitors order files. Reviews sales orders on a daily/hourly basis to identify issues or problems and takes corrective actions to resolve to ensure orders are fulfilled and shipped within customer requirements
Communicates with customers and sales staff. Provides information relating to order status, product availability, and operational challenges to ensure everyone has accurate information and status on active orders
Processes cancellations, return authorizations, and requests for credit. Investigates and validates claims and obtains management approval to ensure that product is not returned to stock or credit issued unnecessarily.5. Processes and maintains EDI data and orders. This involves keeping cross reference tables up to date so order will process when received and resolving problems as needed to ensure orders that are received via EDI are processed in a timely manner
Supports sales management team by acting as a dedicated point of contact for customers for all sales support activity and inquiry
Supports special events which may include travel to on-site event locations

Customer Support Specialist Resume Examples & Samples

Minimum 3+ years cash management sales experience
Detailed knowledge of Treasury Solutions products and an understanding of the client needs that drive usage of these
Experience working with Middle Market and/ or Large Corp clients highly preferred
Strong communications skills
Consultative, solutions-based selling
Demonstrates integrity and honesty
Demonstrates strong work ethic; self-directed and motivated to achieve results
Bachelors Degree

Customer Support Specialist Resume Examples & Samples

Provide customer assistance and support primarily via phone, email for technical and customer account queries/issues
Assist customers in sourcing self-service options on VMware’s support website
Proactively update and Respond timely to customer inquiries, primarily via email and telephone to our expected KPI’s. Focus efforts to meet or exceed defined performance criteria
Work with other departments (example Sales Support, IT) as required to ensure continued maintenance of accurate customer and contact information

Customer Support Specialist Resume Examples & Samples

Work with other departments (example Sales Support, IT) as required ensuring continued maintenance of accurate customer and contact information
Setup and operation of TCP/IP networking on Windows, Linux or UNIX systems
Excellent verbal and written communication skills in English
Excellent verbal and written communication skills in Spanish

Customer Support Specialist, With German Resume Examples & Samples

Communicate effectively in a clear and concise manner
Enter & Maintain accurate issue description and detailed updates within our CRM system
Work directly with staff in Customer Support Account Specialists teams and other Internal Business support teams to resolve problems
Excellent verbal and written English & German
Knowledge of Salesforce, database concepts and terminology, Internet Software (requirement but not essential)
Quick learner
Ability to demonstrate sincere compassion and empathy for customers' issues and problems
Previous call centre or customer service experience is desirable

Customer Support Specialist Resume Examples & Samples

2+ years in customer service. Channel experience at a high tech company preferred
Ability to stay calm, cool, and collected when dealing with difficult situations
Exceptional organizational and problem-solving skills; keen attention to detail
Strong team member but willing to speak up and share ideas
Ability to identify root cause of an issue/inquiry and offer solutions
Hands on experience with PRM systems, Sales Force experience preferred
Fluent in both English and Japanese

Cps Na Customer Support Specialist Resume Examples & Samples

Use data and trend analysis to identify opportunities where process improvement or information management may increase the department’s efficiency and submit recommendations to management
Produce standardized reports daily, weekly and monthly for use by business and/or management team (ie. OTIF, Q-note, open claims, At Risk, Redirects, #escalated calls, etc)
Support OE/CI initiatives by analyzing and providing feedback on trends, performance metrics, common customer issues and/or training opportunities
Ensure a timely and satisfactory response is received by the customer
Serve as subject matter expert for Supply Services across various process functions (i.e. order processing, supply planning, scheduling, distribution, and general customer support inquiries) by leveraging the correct business procedures and/or engaging the applicable business owners and/or cross-functional teams, as needed
Proactively monitor current volume and/or system issues that impact the ability to process customer orders efficiently. Analyze and communicate findings to management as required within established guidelines
Ensure backlog of work is processed efficiently by implementing established procedures and resources are effectively assigned to high priority tasks
Ensures adherence to Company’s financially guidelines related to the management of customer complaints/returns and major deviations
SAP power user: MD Maintenance and support of commercialization initiatives
3+ years in Supply Chain
3+ years in Customer Service/Account Management
3+ years in Manufacturing (Coca-Cola operations, business, and procedures) desirable
3+ years in Operational Excellence/Lean Manufacturing/Continuous Improvement

Customer Support Specialist Chinese Speaking Resume Examples & Samples

Quick learner and be able to comprehend interdependency of multiple programs/processes
Self-motivated in a cross-functional, fast-paced and dynamic environment
Proficient with MS Office Suite

Customer Support Specialist Resume Examples & Samples

6-8 years of relevant experience
Multi-talking, organization, attention to detail a must
Good team player, including collaboration across groups
Experience with MS office required
Analytical skills a plus

Telecom Customer Support Specialist Resume Examples & Samples

Working knowledge and experience with Wireless Services: Carriers and Devices
Ability to be flexible with work schedule, including weekends, nights, and holidays
Working knowledge of TCP/IP, Cisco LAN/WAN
Demonstrated verbal and written communication skills, as well as telephone etiquette skills
Demonstrated problem solving skills, as well as continuous improvement process skills
Demonstrated ability to manage conflict/resolution

Customer Support Specialist Resume Examples & Samples

Partner Support Services
Partner Advisory Services
Partner Advocacy
Lead proactive partner outreach calls to enable and aligned partners with the VMware business
Understand and track the barriers to programmatic adoption of partners. With sufficient information, take lead in building a business case to the management to drive and advocate process or programmatic changes
Conduct health check and removes programmatic obstacles for the partner before it has a negative impact on the partner and become a costly support escalation
Develop functional, programmatic solutions and resolve partner issues quickly over the phone while providing a positive experience in all partner interactions
Support email inquiries into the VMware Partner Network regarding partner programs, partner account information, partner fees, opportunity registration partner rebates, etc. and respond within pre-defined SLA. Summarize call and email information to management in Sales Force
Stay up-to-speed on partner program changes and be ready to respond to partners questions on a real-time basis
Lead monthly sync-up through conference calls with the China and Korea channel sales team to provide them with partner program changes and update
Escalate program/technical issues to the subject matter expert. Obtain management support to resolve open issues as required
Work closely with other PSC specialists in other regions and share information. Work cross-functionally with global teams: Program managers, Sales, and Partner Operations
Fluent in English, Chinese and Korean
Excellent written skills in English, Chinese and Korean

Athlete & Event Customer Support Specialist Resume Examples & Samples

Provide customer service for ChronoTrack’s web-based applications to participants, event directors and timers over the phone and through email
Handle issues regarding account creation, registration, event results and scoring, social media tie-ins, event photography, event highlight videos and point series
Manage and assist with complex event needs across all applications
2 year degree preferred or equivalent experience
Experience working across different groups within a fast-growing and dynamic company with a demonstrated ability to build and maintain positive, constructive working relationships
High energy level, reliable, goal-oriented and task driven
Ability to excel in a self-directed, fast-paced work environment
Demonstrated commitment to high level customer service and satisfaction
Proficiency with the use of the Internet and familiarity with different browsers
Proficiency with Microsoft Office

Customer Support Specialist Resume Examples & Samples

1+ year of experience with demonstrated success in with Customer / Call Center related activities
Associate's and/or Bachelor's Degree in Business, Technical, or related field
Previous Field Service or Customer Support experience
Microsoft Office/Suite proficient (Access, Excel, Word, PowerPoint)
Solid mathematical skills
Experience in a Call Center setting

Customer Support Specialist Resume Examples & Samples

Provide customer assistance and support primarily via phone, email
Work with other departments (Sales Support, IT) as required to ensure continued maintenance
Good verbal & written English, other language skills desirable
Positive and constructive attitude, comfortable facing new challenges and application
Previous call centre customer service or licensing experience is desirable

Customer Support Specialist Resume Examples & Samples

Monitor and evaluate Customer Support Specialist monthly performance, including call/email and after- work monitoring (using call recording and quality assurance applications), review productivity and attendance reports, and coach staff members to improve performance. Manages daily activities and sets personnel performance goals accordingly
Address challenging customers and problems that require escalation outside of the department
Report, analyze and resolve system, customer and operational issues that impact service quality. Strive to provide all customers with an outstanding customer experience
Perform other related duties as assigned to ensure effective operation of the department
8 years or more of experience in the software industry with a minimum of 5 years or more experience of related working experience in a Customer Support Center function in a managerial capacity
Experience in the management of remote support groups, international support groups, and 24x7 support operations

Customer Support Specialist Resume Examples & Samples

Working knowledge of all Microsoft Office & Googlesuites (mandatory)
Full-time availability
Experience working in a customer service and data entry (mandatory)
Experience in a call-centre environment (preferable)
Knowledge of Bookmaster (preferable)

Customer Support Specialist Resume Examples & Samples

Workingknowledge of all Microsoft Office & Google suites (mandatory)
Full-timeavailability
Experienceworking in a customer service and data entry (mandatory)
Experiencein a call-centre environment (preferable)
Knowledgeof Bookmaster (preferable)

Customer Support Specialist Resume Examples & Samples

Customer Issue handling & containing customer escalations
Accountable for end to end delivery such as following up with product design team & providing appropriate updates to customers or Ericsson internal
Knowledge Management Tool (Metis for ex.) Coaching
4 to 10 years of relevant experience in Software & Telecommunications environment preferably
LI-GM1

Customer Support Specialist Resume Examples & Samples

Takes ownership of customer issues while empathizing and prioritizing the customer’s needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions
Minimum of one year of customer interaction or customer support experience in a face to face or call center environment preferred
Previous experience/knowledge of the following applications: Early Resolution, Default Workflow, MSP and CCW preferred
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, and maneuvering in a Windows-based environment required
Ability to actively listen to customer needs and provide appropriate solution
Demonstrated ability to document customer account activities thoroughly and concisely
Proven ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
High School diploma required, but college degree is preferred

Customer Support Specialist Resume Examples & Samples

Research and resolve (clear, cancel, customer/bank-follow-up) orders utilizing fraud tools
Resolve customer issues while following the department guidelines for verification
Banking or financial services experience a plus
Keen attention to detail is a must

Customer Support Specialist Resume Examples & Samples

A passion for the customer and ability to deliver exceptional customer service on a consistent basis
Intermediate Order Management System understanding and skills
Provide outstanding customer service by demonstrated abilities in managing escalated customer issues with limited assistance
Strong problem solving and decision making skills
Capability of working in a fast paced environment, multi-tasking, and showing a genuine interest in satisfying the customer, while meeting our service performance standards
Professional telephone voice and phone etiquette
Excellent analytical, oral and written communication skills
Demonstrated teamwork and flexibility
PC skills: Microsoft Office—Word, Excel, Outlook, internet or other software/database skills
1 – 3 years in Customer Service and Contact Center Operations
1 year experience with credit card service and banks a plus

Seasonal Customer Support Specialist Resume Examples & Samples

Follow standard procedures and action plans to reduce exposure on suspect items and/or transactions
Strong ability to manage difficult situations with customers coupled with an expertise in answering inquiries and providing information to customers
High School Diploma or equivalent with some college preferred
Ability to multi-task and work in a fast paced, phone environment with professionalism, courtesy and tact
Are focused on the customer

Customer Support Specialist Resume Examples & Samples

Schedule, confirm, and perform phone installation appointments
Assist the install of remote health monitoring equipment by guiding nontechnical seniors over the phone
Provide technical support and issue resolution to customers, subcontractors and end users via E-Mail, phone and other electronic medium
Create and manage RMA’s for faulty equipment back to the manufacturer
Configuration of Trapollo provided remote health monitoring, and peripheral device, equipment to connect via cellular, modem, or broadband connection
Enter data into, and update data within, Trapollo’s management console
Provide training to patients on the use of system and applications
Obtain general understanding of Trapollo systems and application operations related to company offered services
Identify and correct operational issues in client systems
Perform light lifting 25lbs
Perform creation and maintenance of new accounts and support tickets using company provide software tools

Customer Support Specialist Resume Examples & Samples

Experience working with CRM and/or trouble tracking systems
Experience with Microsoft Windows installation, configuration and setup
Understanding of database maintenance, such as MySQL
Thorough understanding of networking concepts including Network topologies, TCP/IP fundamentals, TCP/IP utilities, WAN/LAN and Remote Access technologies
Excellent organizational skills. Keeps records and maintains historical reference
Strong analytical and trouble-shooting skills

Senior Customer Support Specialist Resume Examples & Samples

5 years IT operational / support experience
BS or BA required or equivalent work experience
Bias for action and results oriented
Customer service and IT operations skills
Able to make firm decisions in ambiguous situations
Demonstrated ability to multi task, quickly assess situations and take action in critical situations
Self motivated - ability to work independently and manage projects with minimal supervision
Creative problem solving and negotiation skills
Ability to handle multiple and competing priorities
Strong verbal and written communication skills as well as good administrative skills
Ability to influence others to take action and execute against assigned activities and tasks
Global experience preferred
2+ years experience in using REMEDY Incident Mgt. preferred
Ability to work with a wide variety of technical & non-technical staff
Experience collaborating with multiple suppliers in a global environment
Ability to conceptualize problems and identify opportunities for process improvement
ITIL / ITSM certification or training preferred
Good interpersonal communication and customer-service skills
Ability to work under minimal supervision, with latitude for independent action and decision making
Travel <10%

Customer Support Specialist Resume Examples & Samples

Monitor incoming service channels and ticketing system, and respond to customer requests in a timely manner
Manage a high-volume, fast-paced work queue filled with shifting priorities and many simultaneous pieces of work; maintain detailed and accurate ticket information
Troubleshoot and permanently resolve technical issues across an unlimited variety of hardware/software, primarily via deskside support
Stay in close communication with customers on all open work, set and maintain appropriate expectations throughout interactions, and deliver superior customer satisfaction
Build, configure, deploy and maintain computing products including bedroom desktops, laptops, tablets, public kiosks, living group printers and mobile devices; perform certified hardware repairs
Consult with end users and departments to assess technology needs, and recommend hardware/software solutions; work with senior peers or management to implement these solutions
Proactively escalate customer service issues, trends, and suggestions for product/process changes to senior peers or management
Work to consistently meet team key performance indicators and queue management guidelines
Build, manage and troubleshoot participant and student accounts
Occasionally participate in technology projects
Assume additional responsibilities as required
Minimum Level of Education Required: High School Diploma; Bachelor’s Degree preferred, but not required
Minimum Level of Experience Required: 3-5 years of relevant technology and customer-service experience
Ability to deliver world-class customer service, and a strong desire to help others
Excellent interpersonal and written/verbal communication skills
Strong maturity, professionalism, and judgment; ability to complete most work with minimal supervision
Experience supporting both Microsoft and Apple personal computing environments; intermediate technical and analytical skills
Background in higher-education is desirable, as are industry-standard hardware/software certifications (i.e. Microsoft, Apple, A+)
Must be able to individually lift and move computer equipment up to 50 pounds, and periodically up to 100 pounds with the assistance of others
Cover up to one Sunday overtime shift per month; additional occasional weekend or off-hours support may be required
Intermediate technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Exchange, Microsoft SharePoint, etc
Experience working in a managed enterprise technology environment
Intermediate technical knowledge of mobile devices, including hardware, software, and network components
Ability to excel in a team environment
Demonstrated ability to project empathy with customers and teammates, and partner with others to creatively find satisfactory, supportable solutions
Intermediate knowledge of desktop/laptop hardware, especially from Dell and Apple
Working knowledge of client-level network configurations and protocols
Strong aptitude to quickly learn and retain technical skills and institutional knowledge
Ability to successfully manage many simultaneous work items of changing priority
Strong ownership, accountability, and attention to detail in all work efforts
Ability to clearly and easily present technical concepts to customers in non-technical language
Ability to capture and maintain accurate technical documentation and knowledge management content (internal and customer facing)
Experience installing, using, and supporting desktop tools including back-up solutions, virus protection, encryption, Intel LANDesk Management Suite, ServiceNow, and Hyperion reporting
Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM)

Customer Support Specialist Resume Examples & Samples

Staff service desk role, and address customer needs in a timely, professional manner via phone, email, service desk and remote support
Build, configure, deploy, and maintain personal computing products including desktops, laptops, tablets, research workstations, and mobile devices
Build and maintain loaner laptop and test equipment pools

IT Customer Support Specialist Resume Examples & Samples

A valid High School diploma or GED and 2+ years of technical training and/or experience
An active US DOD Secret Clearance is required
Tasking-Imaging Machines, Troubleshoot Software Remotely and Customer Desktop support
A Security+ CE certification is required prior to starting
A Microsoft Windows 7 certification is required prior to starting

Customer Support Specialist Resume Examples & Samples

Need to have a basic to intermediate understanding of the four party payment process model
Serve as focal point for intermediary customer issues, concerns and requests for enhancements
Meet or exceed target departmental objectives related to key performance on issue resolution, customer satisfaction and overall availability to handle customer inquiries
Need a basic knowledge of MasterCard systems and can conduct basic configuration and cross system integrations
May provide guidance to less experienced team members and manage smaller project/initiatives as an experienced individual contributor

Customer Support Specialist Resume Examples & Samples

Assist in the development, sale, and support of the OncoEMR product line
Test, document and verify existing and new products
Manage client accounts, tracking features, bugs and enhancement requests
Develop quality feature demos, training presentations, and work-flows for Flatiron products
Support deployments of Flatiron software on the front line and in infrastructure development
Properly manage and document all work performed as part of ticket queue management; resolve and close all tickets
Provide emergency on-call support during non-business hours
Candidates must have very strong technical experience (preferably software/EMR support)
3-5+ years of health care experience required (oncology/hematology a plus)
Experience with electronic medical records
Proven ability to work individually or as part of a team to solve technical problems
Strong analytical and technical skills

Customer Support Specialist, Mlra Resume Examples & Samples

Provide timely customer service by applying knowledge of LOA policies and procedures to managing employee cases
Process all centralized LOAs, including medical and non-medical leaves, utilizing a case management system and other applicable Human Resources information systems
Administer and monitor the status of Leaves, Sabbaticals, and LODI claims from initial request through employees’ return to work through the Online Leaves Automation System and/or Siebel
Work with Customer Information Coordinating Specialist of the MLRA to resolve escalated cases by conducting in-depth research, as necessary and appropriate
Collaborate with Benefits and Payroll Administrations to ensure that applicants who are eligible for continued health benefits and/or pay are maintained without interruption to those entitlements
Perform proactive written and verbal outreach to Central Office, field and school staff to ensure that employees on leave declare their intentions to return via the Leave Tracking System
Work with the Records Team of MLR to retrieve and track medical and leaves files
Adhere to production goals and workflow processes to ensure timely and quality service
Cultivate and maintain strong working relationships with other Customer Support Specialists in HR Connect Walk-In Center, and HR Connect Call Center
Interact with multiple HR information systems, such as: NYCAPS, APRL, Employee Information System (EIS), the Online Leave Application System and Siebel
Maintain strict employee confidentiality related to all discussions, medical and leave request documentation and information as outlined in DHR and HR Connect Service Center policies and procedures
An associate degree from an accredited college and three (3) years of satisfactory, full-time experience as described above; or
A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for the one (1) year of the experience described in “1” above. However, all candidates must possess a four-year high school diploma or its educational equivalent

Customer Support Specialist Resume Examples & Samples

University Degree in IT or Tourism
Excellent proven IT skills
Strong PC network and applications skills
Excellent understanding of the Tourism and Travel Business
Excellent communication skills (verbal and written) in English
Customer-centricity
Ability to set and manage priorities judiciously as well as to work under time pressure
Certification on IT Systems, ITIL Fundamentals and ITIL V2 is a plus

Customer Support Specialist Resume Examples & Samples

2 years of relevant experience
AA/AS (1 year of college = 2 years of work experience)
Experience working Microsoft Office
Experience working Microsoft Outlook and Lync
Experience with using web applications
Good verbal and written communication skills to effectively deal with customers and diffuse potential problems
Must have good organizational skills, be detail oriented, and able to meet agency and customer deadlines

Customer Support Specialist Resume Examples & Samples

Proofreads and edits incoming and outgoing work orders to verify accuracy and ensure facility obligations are identified
Ensures proper work order coding of TAT exclusions as appropriate
Opens customer records in database as appropriate
Routes work order to proper repair shop after creation
Follows up with customers concerning approvals to repair estimates, required customer paperwork revisions, and other miscellaneous issues causing customer delays to the repair process
Acts as Company to Customer liaison in all areas requiring customer communications including repair administration and invoice management
Evaluates warranty claims with respect to manufacturer’s warranty period, entry of product into service, repeat failures, etc. Processes claims as appropriate
Properly identifies loan and exchange core returns and ensure the return of Thales owned equipment back to the appropriate inventory locations
Ensures the database is updated regarding changes to customer contact, invoicing and shipping information
Based on general guidelines, generates estimates and sets not-to-exceed (NTE) authorization levels allowing labor hours and material cost to be applied to customer units for technician repair activity as required by site specific procedures
Monitors customer terms and authorizes return shipment of customer product. Assists Finance department by monitoring customer accounts receivable and acts on the finance recommendations for collection risk when required
Provided feedback to the customer in a timely manner regarding changes resulting in a delay of product delivery or increased cost estimate where applicable
Issues repair credit memos in coordination with appropriate
Actively participates in improving the processes of the Customer Support Department and the repair station utilizing Lean and 6S principles
Other duties as assigned by Team Leader
High school graduate or equivalent required
College with Business Administration focus desired
Aviation, Electronics and/or sales background helpful
Two years customer service experience required
Two years working with repair database required
Knowledge of aviation industry and terminology a plus
Must be willing to travel both domestically and possibly internationally
Valid, unrestricted Passport with the ability to travel in and out of the United States or ability to obtain one
Must speak, read and write English fluently
Able to work overtime including weekends
Work schedule may vary, flexibility required
Must have a positive attitude
Organizational fit for the Thales culture, that is, exhibit the Thales values of Compliance, Respect, Innovation, Responsibility, Teamwork
Must be well groomed and maintain a professional appearance
Pass a seven (7) year background check and pre-employment drug test
Must be legally authorized to work in the country in which the position is located
Strong oral and written communication skills to include telephone skills
Must be able to work independently and as part of a team
Must be able to maintain business confidentiality

Customer Support Specialist Resume Examples & Samples

Critical thinking and attention to detail
Professional phone and e-mail etiquette
Consistently communicate with supervisor and team regarding status of daily work load
Ability to build rapport and relationships with customers
Confident interaction with other departments and senior leadership

Customer Support Specialist Iv-loan Operations Resume Examples & Samples

Leads in the evaluation and facilitation of all high touch and more complex internal/external customer requests with respect to pricing, data quality and other contractual elements
Resolves highly complex and sensitive inquiries that require internal communication, collaboration and consultation with account teams and/or customers
Functions as the Team Lead on all quality control programs to ensure the programs are running successfully day to day. Assigns and schedules review and ensures coverage on a day to day basis. Additional Team Lead responsibilities in the areas that are operational, administrative and or ad hoc but critical to the customer service the CSS team provides
Functions as topic or project management lead for all complex projects
Responds to and resolve customer inquiries for high touch lenders and escalated issues on all menu of services the team provides. Conducts research and analysis of and interpret account data and present effective solutions to problems or issues to support Customer Account Manager (CAM) on the same segmentation of lenders
Provides regular and timely feedback to management/customers regarding new trends or sensitive issues that arise from handling customer transactions/projects and provides data/statistics/analysis that adds value
Serves as Proxy for Manager coverage and/or related assigned work streams
Thorough knowledge of the mortgage business and experience in document custody process flows
Proven ability to function as a Team Lead on all aspects of document custody operations (including customer service and quality control initiatives)
Ability to function as a project management lead for any projects as assigned. These can be highly-complex in nature
Knowledge of Microsoft Office programs (such as Word, Excel, Access, and PowerPoint)

Technical Customer Support Specialist Resume Examples & Samples

Monitor and manage Tier 1 / 2 cases
Initial case acknowledgement and assessment: reply to customer via case system, e-mail or phone
Internal support for Sales, Business, and Account Management teams: help to resolve technical questions, provide product and tech trainings, etc
Resolve Tier 1 category cases including platform questions and troubleshooting ad trafficking/serving, reporting, and console related issues
Occasionally participate in customer or internal calls as needed to expedite resolution
Understanding of web technologies, including web pages, basic JavaScript/HTML, video players
Learn and use various web debugging tools
Continued learning of new product features
Maintain proficiency in ONE by Aol platforms, including products, processes, and related technologies
Conduct regular training sessions on products for new/ existing clients

Customer Support Specialist Resume Examples & Samples

Be the single point of contact for customers for orders and inquiries
Answer incoming calls from customers to process orders, answer inquiries and questions, handle complaints, troubleshoot problems and provide information
Process orders with correct documents in compliance with policies and procedures
Seamless execution from order, book to ship through working closely with internal cross functional teams. (Sales, Finance, Product and Fulfillment centre)
Review scheduled ship date for each orders and provide ship commit to customer upon request
Attend weekly business meeting and provide shippable orders for the month
Prepare and co-ordinate with fulfillment team on customer's required documentation for shipment
Assigned to work on improvement projects to drive and achieve higher levels in service quality and customer satisfaction
Degree with min 3 years experience in customer service or related type of experience preferred
Good verbal and written English is required
Good attitude, team player, and adaptable to change
SAP / Oracle or other database system experience prefer
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Senior Customer Support Specialist Resume Examples & Samples

Identify and pass sales leads to sales team as appropriate
Work closely with Technical Support, Manufacturing, Finance, Sales and Marketing to ensure that Illumina provides a positive and collaborative experience for their customers
Provide phone and email support to customers
Check purchase orders of distributors for accuracy (quantity, price, description, etc.)
Convert sales process notifications (confirmations, delays, etc.) into local language documents where appropriate
Work with accounts receivable to maintain up-to-date customer finance details
Work closely with team members from Product Management, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate and timely delivery of orders
Monitor purchase/sales orders and update status to ordering parties
Proactive communicate to sales team when change of order status is received
Review, book, manage all aspects of commercial and internal sales orders received from the business in an efficient and timely manner
Review detailed customer order specifications for custom products
Coordinate with service team to arrange delivery of instruments, installation reagents and other reagents and parts as required
Train new employees to use the necessary systems for Customer Support
Execute research and data analysis tasks
Design, train and oversee new employee training to use the necessary systems for Customer Support
Coordinates high level activities between departments and outside parties
Contacts Illumina employees at all organizational levels to gather information and prepare reports
2-5 years of industrial experience, preferably with a biotech company, required
1 year of customer support experience required
Experience working with a freight forwarder or strong experience with international logistics preferred
Experience working with ERP systems (SAP, JDE, etc.) or other order entry software preferred
Familiarity with Internet commerce sites and overall comfort with technology strongly desired
Strong desire to provide total customer support, going further to address customer core needs
Strong written and verbal communication skills in English
Excel, Outlook, Word experience required. Comfort with technology preferred

Customer Support Specialist Resume Examples & Samples

Minimum of 2 years direct or indirect sales experience. Medical sales experience preferred
Ability to document a track record of lead generation success
Accurate data entry and record keeping skills
Must be an energetic, enthusiastic self-starter who enjoys challenge and is dedicated to getting the job done with minimal support and direction
Must be PC literate, have excellent organizational, communication, and interpersonal skills
Fluency in English and German are mandatory

Customer Support Specialist Resume Examples & Samples

Manage customer questions or concerns regarding order status or other related issues
Pick, Pack and Ship orders including customer orders, sales demos & samples, customer evaluations, checking pricing and delivery details
Enter sales order details into ERP system, laisse with international and manage backorders
Liaise with couriers for on time deliveries
Respond to customer queries on pricing, PODs, shipment tracking, copy paperwork etc…
Receive in stock replenishment orders to the ERP system. Visually inspect, unpack and place on shelves
Assist with office administration tasks
Work with the operations specialist as required
Coordinate with appropriate staff to resolve client concerns or issues relative to ongoing/completed projects or quality issues
Stocktaking and stock management
Provide technical support
Assist the sales and education team in assisting or resolving customer issues

Customer Support Specialist Resume Examples & Samples

Consult with managers, engineers, planners, and designers regarding designs, schedules, and tooling
Estimate requirements considering projected utilization, function, performance, dimensions, costs, and safety to provide information for management decisions
Prepare specifications and documents in accordance with requirements, established formats, and general instructions
Represent the group in meetings and conferences and make recommendations relative to the section's operations
Arrange for purchase of equipment, materials, or parts, and conduct evaluations to determine compliance with quality standards & specifications
Plan / conduct analyses & tests, and prepare related recommendations & reports
Act as Principal Investigator and/or lead the investigation of complex technical problems typically requiring unique solutions and rapid responses to prevent delays or failures
Evaluate such matters as equipment utilization, workflow, and unique requirements of specific orders
Prepare layouts of equipment & workspace, and ensure timely acquisition & introduction of equipment to cost-effectively meet requirements
As required, provide technical direction and coordinate activities of less experienced staff
Duties require thorough understanding of manufacturing and related processes and equipment in order to effectively analyze and resolve problems
Technical input, recommendations and decisions may impact the organization's effectiveness, cause delays & additional costs, and result in acquisition of unsuitable equipment
Requires ability to act decisively and influence decisions internally and with customers
5 years of professional experience in manufacturing, planning, and/or customer service roles
Broad experience working in industrial manufacturing environments, especially with production planning / master scheduling responsibilities
Proven customer service expertise, especially with industrial clients
Lean Manufacturing, Theory of Constraint, and/or Six Sigma expertise
Strong proficiency with ERP and other technical tools – expertise with MS-Excel is critical, and experience working with SAP is a plus
Extensive training with “soft skills” (e.g. leadership, business communications, conflict resolution, etc.)
Excellent communication skills (written & verbal) in English, as well as a high level of integrity

Customer Support Specialist Resume Examples & Samples

Receives incoming requests for support from customers via telephone, e-mail, fax
Supports team members in the achievement of team goals such as average speed of answer and service levels. Responds to client inquiries, including clarifying problems and applying payroll expertise and analytical ability to resolve problems, which are typically within the following categories
PC skills (Microsoft Office suite, keyboarding, etc.)
Experience in a call centre environment
Training in basic accounting
Advanced Service Delivery skills and training
Education in Payroll and/or Human Resources
Grade 12
Completion of CPA Payroll Compliance Legislation and Payroll Fundamentals 1 within 24 months of employment
Post-secondary education (diploma or degree level) desired

Payroll Tax Customer Support Specialist Resume Examples & Samples

Requires knowledge of all phases of the tax filing process, from conversions through account termination, including funding, governmental requirements for all major Federal, State, and Local tax codes, interfaces into the CORE systems, and all CORE overrides required for the filing of compliant quarterly and annual tax returns for all tax jurisdictions
Maintain customer master data, including jurisdictional data, and maintain documentation of all issues that may have a fiscal or tax impact on clients' accounts
Prioritize all incoming customer issues and ensure all required completion timeframes are met. This includes information requests received from customers, other internal departments, payroll partners, and tax agencies
Initiate proactive problem resolution via technical and creative problem solving
Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customer’s tax issues
Coordinate or escalate problem resolution with other internal or external departments as required
College degree or a minimum of 2 years of related experience
2+ years payroll and/or payroll tax experience
Demonstrate analytical ability, technical and quality orientation in problem resolution and servicing
Expected to work overtime as required during any calendar quarter, and quarter end job assignments frequently involving attendance on Saturdays

Tax Customer Support Specialist Resume Examples & Samples

Serve as liaison/advocate between employers, tax agencies, payroll partners, and internal departments with responsibility for being the primary contact on all tax service matters
Resolve all customer issues in a professional, qualitative and responsive manner (evidenced by overall customer satisfaction and performance metrics)
Analyze and process incoming quarterly and year-end data to generate a quality resolution, minimizing penalty and interest exposure
Support overtime requirements as needed
Payroll and/or payroll tax experience required
Excellent communication/negotiation skills, both oral and written, since position requires contact with all levels of customer and internal personnel
Proficiency in working within Windows environment, business applications and proprietary desktop tool sets
Must be organized, and be capable of working in an independent manner to meet all required timeframes and commitments

Customer Support Specialist, Clinical Resume Examples & Samples

Develop an in-depth understanding of the Clinical modules used to support processes and patient care in long term care facilities
As a member of the Customer Support Department, your main area of responsibility will be to resolve customer issues over the phone or through other electronic interactions
Work effectively and professionally with other departments to resolve issues
Document user problems through the use of an online problem management system, NetSuite
Be available to work between the hours of 8am to 7pm weekdays, occasional weekends, and on-call as necessary
Post-secondary education preferably a nursing diploma, and/or designation
High degree of computer literacy and excellent typing skills
Prior experience using PointClickCare is an asset

Customer Support Specialist, Financial Resume Examples & Samples

Provide immediate support by telephone and email to customers with business process queries or difficulties using the application in their day to day work
Work effectively and professionally with other departments to resolve application defect issues and escalate enhancement requests
Coordinate and execute internal, external, and or internal/external meetings to resolve problems
University degree or college degree
Prior experience with Financial PointClickCare application is preferable
Prior experience in Long Term Care is an asset
Experience providing web-based application software support

Customer Support Specialist Resume Examples & Samples

Support customers by responding to incoming messages about Red Hat Online Learning system
Assist students in understanding our ROLE course content
Assist students with ROLE lab exercises
Resolve and apply hotfixes to classroom content or lab environments
Collaborate with other members of the Red Hat Training team to resolve issues for our customers
Build and deploy cloud images for training labs
Deploy updated or new course content into the online platform
Quality assurance test lab content produced by the Red Hat Training Curriculum Development team
Continue to deepen your knowledge of Red Hat products and solutions
Excellent English communication skills, both written and verbal
Quality customer service skills and prior customer-focused experience
Ability to work across multiple time zones
Java programming experience
Ability to troubleshoot JBoss middleware
Command line knowledge of Linux
Red Hat Certified System Administration (RHCSA) certification is preferred
Red Hat Certified JBoss Administrator (RHCJA) certification is preferred
Python programming experience is preferred
Bachelor's degree or equivalent experience in the enterprise IT industry is preferred

Customer Support Specialist Resume Examples & Samples

Apply hot fixes to course content or lab environments
Collaborate with other members of the Red Hat Training teams to resolve issues for our students
Assist curriculum developers on building and deploying cloud images for training lab exercises
Deploy updated or new course content into the Red Hat Online Learning system
Perform quality assurance test on lab content produced by the Red Hat Training Curriculum Development team
Quality customer service skills and prior customer-focused role experience
Command line expertise of Linux
Red Hat Certified System Administration (RHCSA) and Red Hat Certified Engineer (RHCE) certifications are required
Ability to troubleshoot Red Hat JBoss Middleware is a plus
Shell scripting or Java programming experience is preferred

Senior Customer Support Specialist Resume Examples & Samples

Research customer issues and incorporate your findings in Red Hat's knowledge base
Translate materials, manuals, and knowledge base articles
Customer-facing mindset, professional communication skills, and a positive attitude: previous experience in a similar is a plus
Professional-level knowledge of English and 2+ of the following languages: Italian, French, or Spanish
Flexibility, customer focus, and ability to deal with stress

Customer Support Specialist Resume Examples & Samples

Customer-facing mindset, preferably with previous experience
Knowledge of English and 2 of the following languages at a professional level: Italian, French, or Spanish
Flexibility, customer focus, and the ability to manage stress
Desire to learn about Red Hat Enterprise Linux (RHEL) and related technologies
Training will be provided, so no professional technical experience is required, but it is considered a plus

Customer Support Specialist Resume Examples & Samples

Support customers by responding to incoming messages about our Red Hat Online Learning system
Assist students in understanding course content
Assist students with lab exercises
Resolve and apply hotfixes to classroom content and lab environments
Investigate and troubleshoot issues with our learning portal
Test lab content produced by the Red Hat Training Curriculum Development team
Red Hat Certified Engineer (RHCE) certification
Linux system administration experience
Ability to troubleshoot Red Hat Enterprise Linux (RHEL)
Cloud computing deployment and administration experience, including OpenStack and OpenShift
Bachelor's degree or equivalent experience in the enterprise IT industry
Ability to work during North American business hours
Familiarity with web framework and UI design is preferred
Experience with virtual machine or cloud image building is preferred

Customer Support Specialist Resume Examples & Samples

Provide inbound and outbound (phone, email, web) support and resolution to customers
Support includes open customer incident and service request tickets in Support ticketing system, liaising between customer, support groups and Operations/Development, track, route and redirect problems to correct resources
Properly escalate unresolved issues to the next level of support; if a high-priority issue opens an investigative ticket whilst collecting all necessary debugging information
Walk customers through problem solving process; research incident using available knowledge base. Ensure proper recording, documentation and closure by documenting all correspondence with customer and cloud operations group in incidents to enable record tracking and always set status of incident in ticketing system
Follow-up with customers, provide feedback and see problems through to resolution
Utilize excellent customer service skills and exceed customers’ expectations
Preserve and grow knowledge of service desk procedures, products, services and create knowledge base system
Obtain detailed and accurate information relating to the business impact of customer’s technical issues utilizing effective questioning techniques to enable incident/service ticket creation with correct priority
Support customers with functional questions displaying exceptional customer service knowledge and oral/ written communication skills
Exhibit strong diagnosing and troubleshooting skills whilst resolving customer issues; and
Seek out opportunities to add value to customers during all interactions, JAVA, SQL, Database and SuccessFactors knowledge are a plus
Associates or Bachelor’s Degree in Computer Science/ Information systems is preferred
Technical degree or technical troubleshooting experience required
HCM (Human Capital Management) business processes and HRIS knowledge will also be beneficial

Customer Support Specialist Resume Examples & Samples

Provides assistance with logistics product support to ensure sustainment capability of products and services; supports gathering of information used to develop and maintain logistics products and engineering data. Assists with development of systems support requirements and responds to customer inquiries. Identifies and collects problem symptoms and troubleshooting results for technical, operational and quality issues reported by a customer. Collaborates with other technical personnel to research and test solution options in order to directly work with the customer through the process of resolving the problem. Prepares communication and presentation material describing the issues and solution options for dissemination to internal and external customers on specific components or systems
Revises publications and related data to support product requirements. Gathers customer requirements and researches and compiles basic technical information to develop technical documentation. Incorporates engineering and technical content and illustrations into documents. Provides assistance to support document conversions. Reviews technical documents for grammatical errors. Enters support activities information into database
Performs basic research of processes, applications, systems and data to support identification of functional requirements for application or system design. Interprets and translates basic requirements into functional specifications. Assists in the development and execution of tests to validate system functionality against specifications
Assists with the analysis of computing requirements. Assists with a multi-disciplinary range of basic systems and application support activities. Assists with activities to install, configure and maintain systems hardware, software and components. Documents and implements computer applications. Assists in the restoration of basic computing service operation. Supports activities to ensure security of information and systems
Assists with hardware and software installation and assists with problem resolution or technical support for delivery systems. Assists with the implementation of established security requirements. Assists with performing system monitoring, backup and restore procedures to ensure system and data availability
Provides training and/or on-site support to users of software applications
Extensive knowledge of ICODES
Experience with the transportation logistics domain
Knowledge of recent versions of operating systems such as Windows (v 7 on up)
Knowledge of databases such as Oracle and PostgreSQL
Previous experience in software installation and configuration
Previous experience with Web applications and other Web technologies
Solid troubleshooting abilities
Ability to guide end user through technical and functional issues over the phone
Ability to write documentation such as user guides and troubleshooting steps
Must meet the eligibility requirements of a US government security clearance

Customer Support Specialist Resume Examples & Samples

Actively engage with customers to resolve their inbound requests & support our dedicated outreach to retain customers
Assist and educate customers to ensure that campaign budgets are fulfilled and optimize based on performance requirements
Identify and communicate macro trends across inbound support channels
Initiate new features and improvements with our Product team
Troubleshoot product issues
Operate live chat and support phone lines
Field general advertising and technical inquiries for clients
Active identification of process improvements
Develop processes to scale our business and lend a hand wherever needed
1 year of professional experience preferred
Web/tech savvy a must
Knowledge of the latest trends associated with online marketing
Very strong written and verbal communication skills
The ability to think and react quickly
Team player and collaborative operating style
Proactive and excited by change and fast paced-work
An innovative mind always willing and able to contribute creative solutions to problems as they arise
Passion for online technology and the startup environment

Customer Support Specialist Resume Examples & Samples

Support and provide superior customer service via telephone, email and tickets to customer satisfaction and response targets
Support YesBookit and Glad to Have You
Support system integrations with holiday accommodation portals such as Stayz and HomeAway
Support system integrations with trust accounting programs such as Console Gateway and Rockend REST
Build positive rapport with different types of customers and partner companies, and assist in managing at risk relationships
Onboard new clients including system set up and training as required
Assist with company social media presence
Assist in preparation and running of training workshops, product workshops and client facing events. eg Annual Conference
Contribute to reporting, product performance, client communication
Maintain strong local knowledge of day-to-day developments relating to the holiday rental market
Strong telephone support experience
Strong experience directly servicing customers
Intermediate to strong computer literacy and keyboarding skills. Experience with business support software applications such as MS Office (Word, PowerPoint, Excel)
Excellent communication skills including by phone and email
Fundamental knowledge in understanding data and reporting tools
Professional presentation and conduct
Self driven and motivated to achieve personal and professional objectives autonomously
Highly professional and able to communicate effectively both internally and externally
Able to work with sales, marketing, product and support teams

Customer Support Specialist Resume Examples & Samples

Being an initial point of contact for inbound email interactions related to BlackBerry products and services including mobility solutions, device and enterprise software and related services
Maintaining ownership and ensuring resolution by the appropriate team to reported customer issues
Triaging incoming emails from various stakeholders and customers and responding with next steps
Assigning the respective issues to the designated BlackBerry subject matter expert
Monitoring the progress towards resolution and following-up on the reported issue to ensure a satisfactory outcome
Ensuring that issues are escalated when required to satisfy all relevant internal and external stakeholders
Continuously evaluating and identifying opportunities to drive process improvements that positively impact the customer’s experience
Post-secondary education in a related field, or equivalent combination of education and experience. (Degrees/Diplomas in Business Administration, Project Management, Marketing preferred)
Superior comprehension and communication (fluent English written and verbal) skills
1-3 years of experience with strong customer service orientation with a keen sense of urgency and priorities, i.e. doing what is necessary to resolve customer issues
Ability to analyze situations and problem solve in a proactive manner
Strong partnership and collaboration skills; able to develop and maintain effective relationships with peers, executives, customers, and other internal and external stakeholders
Ability to track and manage issues until they are fully resolved (regardless of ownership of the issue), and committed to seeing the issue through to resolution
Ability to organize and present data in a clear and concise manner. Comfortable presenting conclusions and recommendations to stakeholders at various levels within the organization, including management and senior management
Proficient use of technology including Microsoft Office, Outlook etc. is essential

Customer Support Specialist Resume Examples & Samples

Adhere to client's defined standard processes and procedures and company policies
Increase awareness of InSinkErator products and expose customers to the product benefits and applications
Flags up personal training requirements to immediate supervisor

Senior Customer Support Specialist Resume Examples & Samples

Great news - many of our open jobs at PointClickCare are filled with internal employees!
A Sr. Customer Support Specialist will typically progress into a Team Lead and become equipped with the tools to lead and mentor a group, move into Data Services and execute more of your SQL skills, or even become a Business Analyst on our Product team. As well, ample opportunities to move into other areas of your interest within the business!
Even if you’re not looking to change jobs, we offer free training on new technologies, project management, agile training, leading others, and improving your public speaking / presentation skills to name a few

Customer Support Specialist Resume Examples & Samples

Provide market feedback to the business
Create MS product offerings value proposition in conjunction with product category management, product marketing and other company organizations
Support financial reporting & planning
Performs other customer related duties as assigned
Contributing To Team Success
Customer Service/Logistics
Customer/Supplier Knowledge

Customer Support Specialist Resume Examples & Samples

Standard sales order creation and maintenance - Interprets requirements of contracts, purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and Illumina policies and procedures
Distributor Shipment Support – Communicates with customer to understand preferred Inco terms, carrier, shipment requirements. Works with internal teams to arrange shipment and communicate customer in support of importation
Custom product order creation and maintenance – interprets complex custom order requirements and contracts, translates into orderable units of subcomponents based on calculations and design requirements. Input orders and manage order fulfillment utilizing multiple systems including SFDC, SAP, MyIllumina, LIMS and proprietary in-house applications
Creates and manages product returns, credit and debit memos in ERP system and updates SFDC CRM. Coordinates with logistics and field team for pickup of products and provides information/updates to customers and internal teams as needed
Create and Manage service requests to field teams in SFDC and service contracts in ERP system pursuant to purchase order details, quote and sales or service management input as needed
Handles phone and email inquiries with internal and external customers to provide direction or solution
Monitors Back Orders and manages updates in system and communication updates to customers and internal staff on a regular bases
Validate accuracy of sales orders entered by peers for specified orders. Provide guidance to resolve errors or escalate to Senior Staff or Manager for resolution of errors
Collaborates with internal and regional teams to drive on time fulfillment of orders and resolutions of issues to meet or exceed customer expectations
Provides product and system training to staff and customers as assigned
Reads/Analyze Reports in support of order fulfillment and service operations
Supports Service Dispatch team and processes as needed
2 + years of customer support experience required
Experience with International shipping & distribution / For Distributor support
Prior experience with Latin American markets
Demonstrated ability to solve problems and work effectively in a team environment
Requires knowledge of ERP and CRM business systems
Ability to read and analyze reports and data
Previous SAP, SFDC or other ERP and CRM experience required
Past experience in similar vertical industry desirable

Customer Support Specialist Resume Examples & Samples

Utilise management information to present the performance of the Team to internal and external stakeholders and in decision making
Ensure all orders are processed and acknowledged efficiently, liaising with internal departments to solve any issues that arise
Monitor the lead times for the products, escalating to the relevant business area to ensure goods are available at the agreed time
Work with external suppliers to ensure documentation is accurately prepared to meet both the customer and legal requirements; and delivered with a view to identifying and implementing service improvements
Reporting on complaints (PAR&R’s) and ensuring closure is within a timely manner
Ensure company policy and procedures are kept up to date and adhered to
To develop good working relations with the customers, their agents, Spatial and other departments to ensure all the customers’ requirements are met
Manage, motivate and develop employees and team performance in accordance with ABB HR procedures, i.e. performance review, ensuring objectives and behaviours are aligned and consistent to the department objectives
Lead and manage in informal / formal team meetings to share key department information and progress against plans
Promote Health & Safety within the workplace and safe working practices

Customer Support Specialist Resume Examples & Samples

Log, track and respond to incoming support calls, emails and social media enquiries using Zendesk in a positive and responsive manner
Understand the everydayhero organisation structure and direct other queries to Account Managers, Finance, Marketing and Professional Services as appropriate
Further develop everydayhero’s online self-help knowledgebase and charity website resources by creating and updating help articles inline with customer needs and enquiry trends
Regularly run small online training sessions for new charity customers or new staff within their organisations to teach them how to use the everydayhero platform (around 4hrs per week)
Manage and engage in conversations with customers on Facebook, Twitter and Instagram to provide support and acknowledgement
Work with the Marketing team to produce topical, emotive and brand-relevant content for everydayhero’s Wonderwall, community blog and social media channels
Enhance and grow the reputation of the everydayhero brand by understanding and delivering on our brand persona and positioning
Experience with customer service platforms such as Zendesk will be highly regarded
Familiarity and comfort in using Facebook, Twitter and Instagram is desired
Strong ability to write succinctly and eloquently for a range of mediums
Mac literate is preferred

Customer Support Specialist Resume Examples & Samples

Resolve customer questions about JobBOSS Software and related products, quickly and efficiently
Participate in organizational-related projects
Ability to multi-task and handle complex matters with minimal supervision and with excellent follow up skills
Ability to train and mentor internal resources
Accurately and completely document customer issues and provide all necessary feedback in a timely manner
Submit customer reported defects and enhancements, accurately documenting impact to customers business needs
Proactively inform Customer Support Manager of escalating situations
Assist in testing and system planning for future versions of JobBOSS and integrations
Document Frequently Asked Questions (FAQ’s) to update internal/customer knowledgebase
Minimum of 2 years customer service experience supporting business software
Experience with Microsoft SQL database
Experience with Crystal Reports
Experience with web-based desktop support tools
Manufacturing or shop experience desirable

Customer Support Specialist Resume Examples & Samples

Minimum two (2) year experience in customer service
Exceptional organization and communication skills
Desire to work in a fast-paced, dynamic entrepreneurial environment with significant demands on New Product Introduction
Demonstrated high levels of integrity, maturity and judgment
Comfortable and capable of using computers: Word and Excel

Associate Customer Support Specialist Resume Examples & Samples

Standard sales order creation and follow-up - Interprets requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and Illumina policies and procedures
Creates credit and debit memos in ERP system and updates SFDC CRM. Coordinates with logistics and field team for pickup of return of product, when applicable, and provides information/updates to customers and internal teams as needed
Triages inbound emails to Customer Support Inbox and appropriately distributes to various work queues within Customer Support
Schedules Internal Meetings and distributes internal communications
0-2 years of customer support experience required
Strong written and verbal communication skills, very detail oriented
Knowledge of Microsoft Word, Excel and Outlook required
Preferred knowledge of ERP and CRM business systems
Preferred ability to read and analyze reports and data

Senior Customer Support Specialist Resume Examples & Samples

Experience on EMC Storage subsystems Clariion(Cx Series), Symmetrix (DMX) & V-MAX) and Dell storage and servers
Good Exposure in Isilon, VNX(Block and Unified),
Basic OS administration (Ex. Linux, windows etc)
Good Experience EMC Local Replications Time Finder – Mirror, Clones
Experience in Switch upgrade, DS530, DCX-4S-B code upgrade
Knowledge of EMC Remote replication products like Mirrorview, Sanp view, San copy

Customer Support Specialist Resume Examples & Samples

Bring accountable for managing a team-based portfolio of clients using in-depth specialist knowledge across a range of supported products
Proactively speaking to clients to update them with progress of outstanding cases
Turning client dissatisfaction around by either resolving or identifying system/process enhancements
Developing and maintain contacts with specialists in other areas of the Group to support the resolution of client queries
Occasionally support testing of products or version enhancements
Providing input and assistance with the preparation and running of team meetings
First class customer service skills
Ability to work as part of a team and on own initiative
Proactive focus towards query resolution and analysis of root cause to prevent future queries
Online Assessments (60mins): We'll then ask you to complete three online assessments. You’ll also receive an email with a link to the assessments so that you can complete them when it suits you best. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail

Associate Customer Support Specialist Resume Examples & Samples

Translate non-English queries and technical updates from customers to and from written and spoken English
Actively research customer issues and incorporate your findings in Red Hat's knowledge base
Solve progressively more customer issues by yourself, as your technical skills grow
Professional communication skills and a positive attitude
Knowledge of English and 2 of the following languages at a professional level: German, Italian, French, or Spanish

Customer Support Specialist Resume Examples & Samples

Validate technical parameters of orders to ensure accuracy, completeness, and technical feasibility
Help train and mentor internal and remote new employees using necessary systems needed for Customer Support
Review detailed customer specifications & commercial terms and conditions
Assist in responding to customer inquiries and recommending products based on their specific needs and interests
Data entry into the company’s ERP system and the manufacturing LIMS system
Provide customers with order verification, updates on delivery dates, product availability and pricing
Qualify and forward sales leads to the appropriate personnel
Work closely with Technical Support, Manufacturing, Finance, Sales and Marketing to ensure that Illumina provides world class experiences for their customers

Customer Support Specialist Resume Examples & Samples

Understand, troubleshoot, analyze and resolve software issues reported to GCC by customers or ABB implementation staff
Apply and utilize knowledge gained from industry/product expertise and technical understanding to quickly identify issues and render solutions
Prioritize tasks and accurately document the nature of the reported problem
Must be able to quickly assess the problem at hand and understand how important or unimportant the particular issue is to the customer all while keeping the big picture in mind
Bachelor's degree from four-year college or university
Willingness to take the lead on all customer communications
Excellent time management, decision-making, presentation, relationship, and organizational skills
Must thrive in a fast-paced, time-compressed and dynamic environment
U.S. citizen or permanent resident
Engineering, Business/Economics and Information Systems degrees preferred

Customer Support Specialist Resume Examples & Samples

Manage projects and tasks that help to improve the quality of the CIC (release readiness, process definition, training, service audits…)
This role will develop framework and support to ensure the CIC has the tools and training required to do their jobs in all areas including but not limited to
Working with individuals from diverse cultures preferred

Customer Support Specialist Resume Examples & Samples

Strong background as a Customer Service Executive with some experience of co-ordinating others
Computer literacy and excellent knowledge of Microsoft packages
Strong time management, organisational and prioritisation skills
High attention to detail with the ability to work to deadlines
Ability to build strong relationships with clients via telephone contact
Ability to work as part of a team, as well as on your own initiative to be able to make decisions relating to service delivery
To demonstrate a good level of business acumen and develop strong understanding of key communication factors relating to client's businesses
Excellent communication skills both verbal and written, with excellent telephone handling skills
Possess good numerical skills
Confident, hardworking, honest and dynamic; with a passion for delivering excellent customer service
Knowledge of telecoms technology is desirable, but not essential for this role
You may be required to take on additional tasks as required depending on the business needs

Technical Customer Support Specialist Resume Examples & Samples

Provides remote technical applications support for end user problems using the latest remote access technologies as appropriate
Resolves customer satisfaction issues by providing solutions to complex technical applications issues
Assist with application-related escalations
Provides on-site support in critical customer situations, as determined by their manager
Act as a technical resource for the overall goals of the team
A minimum of five (5) years of technical experience in Interoperability applications preferred
Ability to work cohesively and effectively with employees at all levels of the organization
Ability to handle multiple simultaneous demands and prioritizes work with minimal supervision
Advanced knowledge of technical applications for the designated modality

Customer Support Specialist, Dubai, UAE Resume Examples & Samples

Ensuring continuity in the business operation
Ensuring proper understanding in the following skills with hands-on knowledge to support customer service activities
Order entry and order acknowledgement,
Delivering date management to ensure that customer requirements are being met at reasonable cost
Creating of picking list, confirmation of the dispatch, invoicing
Managing required changes in order processing (delivery date, expediting, address, etc)
Handling escalation for all customer related issues and feedback, product recall, reverse logistics, claims etc
Approving of all related sales order transactions
Expediting processes, track and trace of expeditions
Creating and maintaining of Customer (bill-to, ship-to (if applicable)) master data in SAP

Customer Support Specialist Resume Examples & Samples

Experience identifying, analyzing, defining, and coordinating user, customer and stakeholder needs and translating them into technical requirements
Experience troubleshooting and problem solving technical and non-technical issues (e.g. equipment, systems, networks, computer operations, etc.)
Basic experience with SharePoint site development
Familiarity with Enterprise Project Management (EPM)

Customer Support Specialist Wiring Accessories Resume Examples & Samples

Follow up with customer orders,
Manage order handling & tracking process
Build an effective communication network between Sales Force and other departments
Ensure smooth execution of the whole shipment lifecycle,
Support & performs other duties such as Logistics operations & documentation
Weekly and monthly reporting

Portuguese Customer Support Specialist Resume Examples & Samples

Fluency in Portuguese and English is required (reading, writing, and speaking)
A passion for customer service
Resourcefulness and flexibility
Superior interpersonal skills
Outstanding follow through and organizational ability

Customer Support Specialist Resume Examples & Samples

Are ambitious and ready to take the next step with us
Passionate about IT
Native German speaker and knowledge of a second language (French, Dutch, Spanish or English)
Have a Bachelor’s Degree
Have some knowledge of accountancy / finance
Have an analytical mind and you get a kick out of solving complex problems
Are customer oriented and stress resistant
Offer on-the-job training to help you grow both personally and professionally
Will challenge you and promise to sharpen your brain
Competitive salary and a year contract and a hospitalization insurance and group insurance

Customer Support Specialist Resume Examples & Samples

Customer support including PO conformation, document support, visits, weekly calls, etc
Support Global and regional product managers with new product development, pricing, samples, and inventory
Communicate effectively across a globally dispersed team
Work with Product Managers to identify area for improvement
Bachelor Degree in business, or combination of degree and related experience
Some understanding of general business practices
Strong drive for results and a passion for growing businesses
Outstanding problem-solving skills
Excellent writing/verbal communication, and presentation skills
Demonstrated solution-oriented attitude contributing to success in reaching complex targets and deadlines
Demonstrated interpersonal skills combined with a strong communication, a positive and constructive personal approach and strong relationship building and influence management skills
Demonstrated ability to work in different cultural contexts successfully
Requires flexible hours to work with teams in different global regions
Demonstrated Growth Mindset

Customer Support Specialist Resume Examples & Samples

This position is responsible for developing a working relationship with our customer, to assist in all matters concerning but not limited to customer satisfaction as well to assist in the procurement (eg: credit check and business rules) completion of all facets of the customer setup (eg: contract terms and conditions, pricing and negotiable), track days sales outstanding (DSO), accounts receivable, collection, and maintenance processes in the ERP system
Troubleshoot complex medical, technical and routine requests. Receives, resolves, and follows-up with the most complex customer issues that cannot be resolved immediately. Acts as liaison between field sales force and Pharmacy operations. Responsible for managing customer relationships of assigned accounts to ensure they receive high quality service, including prospective monitoring of key and/or at-risk accounts
This position will include manning the 1-800 customer service number
Serves as a liaison between customers and various departments depending on customer inquiry
All set up activities of a customer including credit check, enforcement of finance business rules,
Work with respective Account Executive and sales team for timely communication, as appropriate
Utilize proper telephone etiquette to respond to customer inquiries via the ecommerce "request account" and 1-800 number
Process order of products from customer received via fax, and/or 1-800 and following up with the customers if requested
Monitors and engages with new, key and/or at risk accounts. New accounts are monitored for 45 days; key accounts are monitored for time period set by Pentec Management; at risk accounts are monitored until they are flagged as saved by Sales
Provides education and guidance to new clients about Pentec Health processes. Aids the Service Management in reviewing and maintaining the problem resolution files and ensuring communication to sales representatives and clients
Ensures internal problem resolution for clients aligned with representatives and maintains documentation in accordance with SOP's
Partners with RCM and Sales to ensure timely and accurate resolution of client issues
Facilitates trouble-shooting of issues by engaging appropriate personnel to resolve service failures. Determine appropriate medium for communicating same
Works with Manager to develop efficient data collection and analysis systems that support a standard approach to service and improving the image of Pentec health. Data collection process should include feedback mechanisms that are part of continuous improvement initiatives
Provides direct support via telephone or client visits as needed
Prepares communication materials such as Client Letters, new materials, etc. for account representatives to use with clients
Educates clients on new products and services offered by Pentec Health
Works in concert with field representatives to develop and implement client-based strategies
Contacts clients who submitted a client satisfaction survey that expressed dissatisfaction with the business unit's problem resolution process or as requested by business unit's SLT
Provides feedback to Revenue Cycle Management and 503B Sales Leadership
Resolves customer requests, questions and complaints frequently requiring analysis of situations to determine best use of resources
Accurate analysis of service failures and recommendation of corrective action
Determination of appropriate response to sales representative or client complaints
Maintenance of complete and accurate records of all communications
Suggestions for development of client education materials
Experience as a customer service associate in a direct to consumer billing environment, or related experience
Significant experience working with computers, contracts, customer invoicing, and accounts receivable
Broad understanding of the 503B Pharmacy and its service requirements
Proficient desktop skills, including Excel, Word, internet etc
Demonstrated strong customer service and interpersonal communication skills
Demonstrated strong writing and composition skills
Action Oriented
Knowledge of ERP a plus
2-5 year's technical or customer service experience
BA preferred Bachelor's degree or combination of education (Associates Degree) and practical work experience

Senior Customer Support Specialist Resume Examples & Samples

Knowledge of call center telephony and technology
Knowledge of MS Office, especially Excel and Word essential
Excellent organizations skills
Ability to speak with and visit customers when required
Good attitude, team player and adaptable to change
3 - 5Want to create a job search agent? Send this job to a friend

Customer Support Specialist Resume Examples & Samples

Manage the administration of merchant on boarding, profile configuration and reporting
Providing first and second level technical support to MasterCard customers, partners, service providers and other MasterCard departments for the operational support of the MasterCard Payment Gateway platform
Supports and manages technical incidents that are recorded and tracked within the CRM system and where required, raised to the Engineering team for development/bug fixes
Prepare and distribute communications with customers, partners, services providers and other MasterCard departments, including communications throughout incidents, as well as general reporting and informational communications
Complete daily, weekly and monthly administration tasks
Complete daily handover meetings with the UK and US teams to ensure continuous follow the sun support
Ensure that the Team Leader is always informed of workload status and details of key issues
Work to ensure that the team can meet or exceed agreed Service Level Agreements
Adhere to and follow MasterCard policies and procedures in all activities
Continuously develop knowledge of all relevant MasterCard products and services

Customer Support Specialist Resume Examples & Samples

Bachelor's degree from four-year college or university and five years related experience in a customer support role
A Master’s Degree = Credit given for 2 years of work experience
Must be able to work in the US without the need for sponsorship now or in the future
Equivalent combination of education and experience

Customer Support Specialist Resume Examples & Samples

Ensures the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
Recommends appropriate solution for customer requests, and coordinates with related teams to ensure the complete handling of the request
Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process
Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information

Customer Support Specialist Resume Examples & Samples

To prepare Monthly Business Review (MBR), Quarterly Business Review (QBR) & Yearly Rebates Reports for Aggregation Account customer
To attend sales inquiries through emails, phone calls, faxes and send quotations to customers within 24 to 48 hours
Go through Ariba, Sesami and Gebiz portal on inquiries to offer. Liaise with the respective Account Manager and assist in tender preparation and submission
Print Out Purchase Order from Gebiz as and when required
Check and reply mails from enquiry.sg email address

Customer Support Specialist, With French Resume Examples & Samples

Proficiency with Windows applications such as MS-Word, MS-Excel
Positive and constructive attitude, comfortable facing new challenges and application technologies
79290BR

Customer Support Specialist Resume Examples & Samples

Provides superior customer service while resolving client product issues, providing clear and concise documentation
Exceptionally responsive to customer needs, and is committed to increasing customer satisfaction
Serves as a resource to and collaborates with internal groups to support customers
Deciphers complex and varied client requests ensuring that all issues are resolved prior to case closure
Ensures adequate support coverage through working assigned hours, in office call resolution, and soliciting support from team members if unavailable
Assumes responsibility for resolving customer issues, while ensuring turnaround time commitments are met
Prioritizes well, manages time effectively, shows energy and a sense of urgency
Applies the appropriate amount of focus to complete tasks accurately while probing all potential sources for answers
Documents client issues including steps to reproduce, screenshots and testing results; escalating cases as needed
Assists in maintaining Customer Support Specialists manual, serving as an information database and troubleshooting knowledgebase
Able to take complicated or complex information and present it in a clear, concise, and logical manner
Speaks with an approachable style and makes the effort to put others at ease
Exhibits integrity in all actions and communication
Communicates well both verbally and in writing
Works well autonomously, while acting as a team-player
Completes other projects and duties as assigned
Bachelor’s Degree or 3+ years’ work experience
Prior individualized client Customer Support experience

Customer Support Specialist, Contract Resume Examples & Samples

Excellent support experience and customer service skills
Excellent and professional writing and speaking skills
Experience in Professional Social Media Channel Engagement
Passion for tech and interest in the tech community
Software, Hardware (PC) support experience and familiarity, 1-2 years support experience with related products
Minimum Years of experience 3 years in a customer support role

Customer Support Specialist Resume Examples & Samples

Respond to customer inquiries concerning orders from inception to delivery including, anticipating any problems, concerns and rectifying proactively
Provide specialized support in specific customer function which also requires troubleshooting problems and identifying solutions. Independently applying subject matter expertise to track, analyst, report, and apply the most appropriate course of action
Responsible for the coordination of communication and interaction required for implementation of product promotions, process changes, new products, and marketing programs regarding orders
Acts as key resource to internal or external customers. Customers at risk, proactive customer management by recommending process changes to improve customer satisfaction
Responsible for monitoring customer or product trends, proactively providing problem resolution on issues involving customers and interfacing / negotiating / problem solving with internal groups to increase customer satisfaction / delight

Customer Support Specialist Resume Examples & Samples

Provide acknowledge and visibility to customer in a timely manner
Active collaboration and co-ordination with warehouse, purchasing and travel and logistics team to ensure task completion
Monitor the AR aging, resolve the dispute with customer
Contribute to the development and maintenance of standards, policies and procedures regarding customer service

Customer Support Specialist Resume Examples & Samples

Deliver highest level of customer support by answering inbound calls and emails, on technical support and roadside assistance related enquiry in a 7*24*365 environment
Educate our owners so they have optimal confidence in the operation of their vehicle
Provide workable technical solutions in a professional manner, exceed customer expectation, ensure every aspect of ownership is a true pleasure
Communicate or escalate owner’s concern to relevant parties for further follow up whenever necessary
Accurately record issues and data into CRM/ Vehicle Support Systems

Customer Support Specialist Resume Examples & Samples

Fluently bilingual oral and written in French and English
Must be available to work shifts between 8 am to 8 pm Monday to Friday
Experience in a payroll
Advanced customer care skills and training
Product Certification (e.g., Insync)
Time clock or workforce management experience. Have general knowledge/awareness of clock industry terminology. Understand integration of time clocks with payroll systems; ability to trouble shoot and resolve problems as they occur through to resolution for delivery of new or replacement clocks, etc... Successfully liaison with other internal and/or external teams to resolve client time clock issues for add-on or existing time clocks or workforce management issues

Customer Support Specialist Resume Examples & Samples

The Customer Support Specialist III continually upgrades professional skills to ensure proficiency in Ceridian's current product offering and awareness of payroll/human resources industry developments/trends
Support multiple payroll platforms
Provide support on basic to moderate tax filing inquiries/issues
Conducts on-site client meetings when the need arises. The meetings may involve various levels/roles within the client’s organization
Minimum 1-2 years experience supporting HR/Payroll products preferred. Prefer FPC or CPP certification or desire to obtain certification within 12 months
Experience in one or more of the following: payroll, human resources (HRIS), benefits, SQL
One or more years of customer service

Mau-customer Support Specialist Resume Examples & Samples

Records clients' interactions in CRM database, attaching documentation when required
Supports team members in the achievement of team goals such as average speed of answer and service levels
Delivery inquires/problems or requests
Customer profile amendments
Processing inquiries
Payroll errors/reruns
Transmission problems
Trust
Year End questions
Adaptability - demonstrates intermediate knowledge and ability to effectively manage one's own behavior and positively influence the actions of others during times of change, stress or uncertainty
Customer Focus Skills - demonstrates intermediate knowledge and ability to provide high levels of service to both internal and external customers, leading to high customer satisfaction and established relationships
Integrity and Trust - demonstrates basic ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers. Occupational Skills
Payroll Knowledge and Accounting - demonstrates intermediate knowledge of payroll concepts, legislation, regulations, accounting, calculations and terminology
Ceridian Products - demonstrates intermediate knowledge of Ceridian products and their suitability for different client needs
Customer Focus - Contact occurs with customers (internal and external) on a regular basis. Required Skills and Knowledge
Experience providing over-the-phone service
Experience in a payroll environment
HSC
2 - 5 years experience in a service environment

Customer Support Specialist, Modderfonetin Resume Examples & Samples

Order Processing
Processes orders to ensure that customers receive accurate and timely delivery of products, systems, or service
Ensures efficient and accurate input of customer orders into order management system
Customer Relations
Informs customers about production/system/service status based on inputs, and clarifies any questions regarding orders
Archive
Maintains the Offers – Orders – Invoices Archive
Archives all documentation related to the transportation and delivery to the customer in line with local regulations
Invoice
Invoices orders according to order and delivery conditions
Export Documentation
Collects all documentation needed to comply with local regulations and creates the documentation for the credit and debit notes
Assists with the pick-up and delivery of products to foreign customers
Executes defined procedures for missing or defective products ensuring efficient resolution and effective customer communication

Technical Customer Support Specialist Level Resume Examples & Samples

Perform technical analysis to determine root cause and defines and implements resolutions to reported client software incidents
Document internal and external correspondence for incident resolution including solutions, procedures and standards
Develop and maintain proficiency in the SciQuest software solutions, solution methodologies, and core technologies
Develop and maintain procurement operations knowledge of SciQuest products including supply procurement, supplier on-boarding and maintenance, sourcing, and settlement processes
Analyze technical configurations, integrations, data migrations and technical installations for client systems to perform in-depth technical troubleshooting and recommend solutions. Analyze and document requirements and rules, enhancements or changes
Assist with training new team members
Participate in internal meetings such as implementation transition meetings for new customers and sprint reviews and report back to Support Team
Maintain custom components: interfaces, workflows, forms
Create and Develop Standard Operating Procedures

100

Junior IT Customer Support Specialist Resume Examples & Samples

Knowledge of Windows operating systems
Basic knowledge of network and server
Very good English
Good manners and communication skills
Experience in the IT department in a large organization
Availability for full time job

101

Customer Support Specialist Resume Examples & Samples

Serve as the primary contact between the customer and the company, providing real-time service during online sales, as well as post-sales support covering a range of topics
Demonstrate a highly professional demeanor while providing exceptional service to our customers via phone and e-mail
Follow customer service policies and procedures to ensure consistent customer satisfaction, always doing the right thing for both our customers and our business
Provide customer feedback to management in order to continuously improve the shopping experience

102

Customer Support Specialist Resume Examples & Samples

Reviewing, validating and approving requests for customer creation and changes via the MDG tool
Ensure SLA for customer master data creation and maintenance is met
Effectively govern applicable business critical data attributes, including but not limited to Names, Addresses, Customer Hierarchy, Market Segmentation, currency, pricing, rebates, Tax-ID validation, HCP/HCO verification, account reconciliation, payment terms, partner-function (sold-to/ship-to/bill-to/payer relationships), dunning procedures and related key contact attributes
Support other related CRM Data Quality & Governance activities as it related to Leads, Contacts and Territory Management
Interact with key business functions and Customer Master Data Manager to confirm data quality policies and governed attributes
Enforce data quality policies and rules leveraging Informatica Data Quality tool
Baseline and continuous improve data quality through metrics tied to business impact
Support ongoing data quality led by Data Governance Organization as well as future Merge & Acquisition efforts, including but not limited to Data cleansing & de-duplication; Data mapping; Data dictionary
Collaborate effectively with regional Data Stewards and Customer Master Data Manager to
Bachelor’s Degree in relevant field or equivalent experience
Knowledge of key processes leveraging Customer Master Data
Understand the interaction between data attributes and business processes
Strong relationship building skills; ability to effectively interact with cross functional teams
Strong oral & written communication skills
Detail and task oriented skills

103

Analytics & Customer Support Specialist With Russian Resume Examples & Samples

Providing high quality customer support to all relevant stakeholders
Ensure logical and meaningful extraction of web-content
Deliver content extraction in line with process guidelines
Ensure high level of accuracy
This is a Monday to Friday, office hours role
Fluent in Russian or Turkish with good level of English
Previous experience in customer service or technical support
Good knowledge of websites and how to navigate to obtain desired information
Highly organized with good time management skills

104

Customer Support Specialist Resume Examples & Samples

College degree not required, but encouraged
Able to work independently and efficiently to meet deadlines
Able to promptly answer support related email, phone calls and other electronic communications
Self-motivated, detail-oriented and organized
Experience with hardware and software issues
Proficient in I.T. applications such as E-Mail, Office Automation Applications and Web Browsers
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Typing proficiency: 40-60 wpm

105

Customer Support Specialist Resume Examples & Samples

Interact with customers and provide guidance and support for their sequencing and genotyping service projects
Manage projects through the lab, report generation and data delivery. Responsible for project progress and meeting contracted turnaround time
Act as liaison between customers and our scientists and bioinformaticians
Data entry into multiple tools for optimal samples and task tracking (LIMS, SDFC…)
Managing all inbound and outbound shipments including materials, sample acquisition and return, data drives
Work closely with scientists, finance, sales and marketing to ensure that Illumina provides world class experiences for their customers

106

International Customer Support Specialist Resume Examples & Samples

Review and process orders, return requests and other faxed/email inquiries in a timely manner
Expedite orders with appropriate production and planning groups
Answer International Customer inquiries by phone and other media and perform as liaison with sales, credit, manufacturing planners, buyers, shipping, traffic and compliance, forwarders and couriers, IT, and distributors on behalf of Inside Sales team as necessary
Coordinate with Customer Service Team and other key departments (Tech Support, Sales, Pricing, etc.) with regards to order issues
May contact customers and sales representatives directly for purchase order clarification and verification
Manage and review open backlog to determine expediting course of action as necessary and instructed by mentor/supervisor
Knowledgeable of International Customer Service processes and procedures to be able to perform back up and work load sharing activities with International Customer Service Team
Responsible in screening and monitoring denied party list thru MK Data Screening tool
Coordinate with Traffic and Compliance for Harmonized Codes
Manage Databank Site for document retention
Participate in sales-driven projects and team initiatives
Provide value-added services to customers and sales team
Perform other duties and oversee special projects and assignments as may be assigned

107

Customer Support Specialist Resume Examples & Samples

Coordinating RFPs / RFQs with internal and external customers
Providing pricing and lead-time estimates
Accessing and utilizing Bell information systems (accounting, billing, contracts, estimating, purchasing, and shipping) to provide accurate responses of order status, projected delivery dates, etc
Acting as a liaison between the customer and multiple departments to resolve issues while understanding when an issue requires escalation for satisfactory resolution
Successfully working in a fast-paced team environment
Communicating successfully through telephone, face-to-face and/or email
Other duties as required by management

108

Customer Support Specialist Resume Examples & Samples

At least one year in a customer facing role
Able to multitask and eager to learn
Stress-resistant team player
Independent work attitude and common sense
Ability to prioritize and be flexible in changing environment
Positive and proactive attitude to work and assignments
Computer literate, particularly Outlook, Word and Excel
Act as a voice of the customer within the business by actively gathering and acting on client feedback

109

Customer Support Specialist With French Resume Examples & Samples

Keep accurate records of customer inquiries, interactions, and details of actions taken
Communicate and coordinate with internal departments
Troubleshoot technical problems and escalate bug reports to management

110

Customer Support Specialist Resume Examples & Samples

Resolve customer questions and related products, quickly and efficiently
Proactively inform Manager of escalating situations
Experience with Cost Accounting
Experience with Manufacturing or shop experience

111

Customer Support Specialist Resume Examples & Samples

A Master Degree in IT or economics
Good knowledge of MS SQL, Windows platform (OS, Terminal Services), Active Directory
Nice to have knowledge in: Virtualisation WM and APPV, Event Manager, Reporting like Crystal Reports or SSRS
Experience in ERP system, understanding of business processes
An analytical mind and you get a kick out of solving complex problems
Customer oriented focus with good communication skills
Multitask ability and stress resistance
A challenging environment where we promise to sharpen your brain
A competitive salary

112

Customer Support Specialist Resume Examples & Samples

Attend customer’s service request calls and log in to CRM
Handle service quotes, invoicing and close service requests
Work with service, sales and technical support team to ensure that accurate parts are being purchased
Perform accurate and timely order entry for the parts into oracle
Raise purchase orders, monitor and expedite delivery with factories to meet customer schedule
Responsible for the monthly service business updates (POR) to management
Generate quotations to customer for repair/calibration requests
Coordinate with calibration labs in Singapore/china/USA for shipping/custom clearance for repair and calibration orders
Handle after office hours/weekend/public holiday admin support required for Emergency calibration service requests
Keep track of standard spare parts/order/replenish/manage parts for Singapore service center
Perform any other duties and responsibilities as assigned

113

Customer Support Specialist Resume Examples & Samples

Manage country marketing activities for electrification products
With support and collaboration of product manager, conduct marketing events and ensure the tools availability
Gather, analyze and manage market information to support sales and marketing for respective division
Plan and organize various events related to sales and marketing for stakeholders

114

Customer Support Specialist Resume Examples & Samples

Provide level 1 support for storefronts and fulfillment (order tracking, login issues, site navigation, simple technical issues, content updates, etc.)
Provide level 1 internal system support (user administration, automation support, simple technical issues)
Escalate and follow up on level 2 support requests (technical issues, upgrades, new functionality, etc.)
Setup and maintain storefront product catalog, web content, and user accounts
Prepare and deliver reports for customers related to inventory, order activity, or other storefront/fulfillment functions
Monitor progress of storefront orders and respond to issues in production as they arise
Maintain orderly, neat, and concise customer files and records
General computer literacy required, including familiarity with Office tools
Must possess and exhibit good verbal and written communication skills
Ability to multi-task effectively
Familiarity with consumer e-commerce a plus
Familiarity with graphic communication services a plus

115

Customer Support Specialist Resume Examples & Samples

Collaborate with internal and regional teams to drive on time fulfillment of instrument orders and resolution of all issues in a timely fashion to meet and exceed customer expectations
Assist Service Dispatch team with processing and support
Speak with end user customers via phone
Manages, procures and schedules delivery service and white glove experience
First line of defense for regional Field Scientist Teams (FAS & FSE)
Create and manage service requests to field teams in SFDC
Create and manage product returns, credit and debit memos in ERP system and updates SFDC CRM
Coordinate with logistics and field team for pickup of instruments and provide information/updates to customers and internal teams as needed
Manages various daily reports in support of delays and backordered product
Standard sales order creation and maintenance - Interprets requirements of purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and Illumina policies and procedures
Handles product and order inquiries via phone and email with internal and external customers to provide direction or solution
Experience with shipping & distribution required
Excellent interpersonal skills, phone skills
Demonstrated ability to solve problems, and work effectively in a team environment

116

Customer Support Specialist Resume Examples & Samples

Candidate must be legally authorized to work in Singapore
Candidate must have a minimum of 5 years experience working in sales and customer service of which minimum 3 years commercial experience with Airline or MRO market
Minimum 3 years direct experience in managing customer relationships is required
Candidate must be willing to travel up to 50% of the time

117

Customer Support Specialist Resume Examples & Samples

1-2 years' previous customer service
Strong outbound-inbound call experience
Proactive personality and ability to multi-task
Working knowledge of Adobe Creative Suites, Photoshop, familiarity with HTML, Word, Excel and office applications

118

Customer Support Specialist Resume Examples & Samples

Coordinates resolution with After-Sales Service or Spare Parts teams
Recommends appropriate solution for customer requests and coordinates with related teams to ensure the complete handling of the request
Prepares and analyzes regular statistics using available tools and collecting relevant information
Provide support to track regular target performance and provides results to management
A degree or diploma in any discipline with minimum 3-4 years of progressive customer service experience
You should have excellent interpersonal and communication skills
You must possess a great team work attitude, strong attention to details and preventing errors and solving problems
You must have the ability to manage multiple tasks efficiently

119

Customer Support Specialist Resume Examples & Samples

Respond to customer inquiries regarding product functionality or system issues; gather pertinent details from customer to properly assess and respond with action plan/resolution
Work directly with customers to troubleshoot, research, and resolve questions and issues within our products; Collaborate with other associates and resources required to resolve issues
Serve as key communication point for your customers’ issues and work to resolve complex issues while providing system knowledge and expertise
Consistently provide status updates for active issues for both the customer and internal associates as well as consolidated dashboards
Document all communication and maintain accurate and up-to-date status of all triage actions performed within our issue management system
Effectively manage and prioritize customer issues; identify and escalate critical issues, as necessary
Collaborate with Customer Success Managers, Benefit Service Center associates, Solutions Consultants, and other internal teams to provide exceptional support during each customer’s annual Open Enrollment period
Excellent analytical, problem solving, time management, and multi-tasking skills
Ability to deliver quality results in a fast-paced environment
Strong verbal and written communication skills that focus on concise and informative content for internal and customer audiences
Experience developing strategies that drive success through delivering value and insight tailored to each unique customer
Very limited travel, upon request
B.S. or B.A. required
2+ years’ experience in data analysis, account management, or technical customer support-related roles
Industry knowledge and experience is a plus: Insurance, Benefits Administration, SaaS, Healthcare
Strong proficiency in Microsoft Excel, HTML, basic SQL, or report creation experience desired
Customer Satisfaction Measures: Transactional surveys will be sent to customers to measure their satisfaction with responsiveness and the resolution provided
Productivity and Quality Metrics: Including initial response time, consistent communication throughout the life of an issue and the quality and timeliness of the resolution provided
Training and Product Certifications: All Customer Support Specialists will be responsible for attending product training and achieving product certifications that will support their career growth in the Customer Management team

120

Customer Support Specialist Order Management Resume Examples & Samples

Follows well defined procedures as outlined by Best Practices, SOP’s & work instructions. Take direction from Site Supervisor/Manager (and Team Lead) regarding daily duties
Makes decisions and utilizes available resources to meet customer requirements, independently
Communicates with supervisor any customer issues or potential problems
Listens to customer concerns, effectively diffuses dissatisfaction, and quickly identifies course of action with a goal of first call resolution within established turnaround times
Works effectively with a diverse cross-functional team
Utilizes systems as required by job function
Must be able to read, write and speak English fluently
Displays a high level of confidentiality for both customer and Fisher
Must be able to use a computer and possess intermediate skills in Microsoft Office suite of software

121

Dshs Information Technology Customer Support Specialist Resume Examples & Samples

Two years' experience performing troubleshooting analysis of computer systems cabling and WAN Connectivity
Experience in installation, setup and maintaining windows operating systems and Microsoft Office Suite
General knowledge and experience using Active Directory Users and Computers tools
Two years' experience troubleshooting software issues with application's such as Microsoft Windows and Microsoft Office
Provide a letter of interest and resume

122

Customer Support Specialist Resume Examples & Samples

Three to five years of experience in a customer service capacity
Strong customer service/sales and problem-solving skills
Thorough knowledge of applicable services, products, systems, operations, policies and regulations
Experience as a senior level customer service representative preferred

123

Customer Support Specialist Resume Examples & Samples

Excellent verbal and written communication skills in order to accurately understand the customer’s challenge and be able to instruct them how to navigate the product to resolve. Strong interpersonal skills and ability to work as a team to troubleshoot and resolve more complex issues with other internal departments
The position may require shift rotation to cover our Customer Support hours supporting all of our customer needs
Proficiency in MS Office products including but not limited to Word, Excel and Outlook. The ability to navigate in the different versions of Windows XP, Vista and 7,10
Must be flexible in working a shift rotation between 7:30 am and 10:30 pm to accommodate customer needs
Use multiple systems while responding to a steady volume of incoming calls and/or emails from both internal and external clients in a timely and efficient manner
Participate in monthly Quality Assurance sessions with Customer Support Manager to ensure quality service
Create, track and resolve customer cases using SalesForce and other supporting systems.Refer to a Friend

124

Customer Support Specialist Resume Examples & Samples

Total accountability for a positive customer experience
Achieves and maintains proficiency with the capabilities of Bottomline's software as a
Service applications as well as corresponding system and software changes
Taking, at least, the average number of inbound support calls from the call queue
Remaining available to receive calls (at desk and logged in to phone system)
Manage and maintain timelines for issue resolution
Has ability to develop and maintain customer relationships
Assists customers/users by providing training over the phone as needed and explaining
Additional functionality the customer/user may not be currently using
Documents software defects and works with internal departments to escalate or resolve
Documents call transactions, processes and methodologies used to diagnose and resolve the
Customer's issues within the appropriate CRM tool
Assists with identifying root cause of problems; manages and resolves issues in a
Constantly changing environment
Focus on both customer delight and continuous seeking out of new opportunities to
Expand customer relationships
Active participation and adherence to Bottomline’s C1 Customer Service program
Customer satisfaction score based on survey results
Total amount of issues logged and resolved
Total time available to receive inbound calls
Achieving the given quota for Knowledge Center submissions on a quarterly basis
Average speed to answer

125

IT Customer Support Specialist Resume Examples & Samples

Communicate with clients via phone and email
Process support tickets and orders in a fast-paced environment
Provide knowledgeable answers to questions about services, pricing and availability
Work with internal departments to meet customer’s service and product needs
Work with customers to resolve product returns, shipping inquiries and order status questions
Submit quotes for products and services
What you need
Successful track record in customer service or equivalent role
Must be a self-starter with initiative
Strong interpersonal, customer service and problem solving skills
Impeccable verbal and written communication skills
Documented experience and success working in a team oriented, collaborative environment
Must have the ability to MULTI TASK in a fast-paced environment
Open to learning new skills & tasks
Intermediate to advanced knowledge of Microsoft Office Suite
Must be adaptable in working with other departments (both inside and outside the organization)
It’s a plus if you have
Experience in inside sales support and order processing
Experience or training with networks and computer systems
Understanding of the IT industry
What you will be doing
Interface and work with managed service clients and our service teams
Assist with marketing/sales initiatives including the facilitation of direct marketing campaigns, client communications, social media, training webinars
Perform pre-sales support including appointment setting, product and service tracking, preparation of quotes and proposals, maintain CRM records and assist with purchasing activities
Customer Service and post-sales support including the following administrative tasks
Please note the following
This is a W2 position
Direct inquiries only
No 3rd party submittals please
This position is not available for Corp-to-Corp
This position is not available for Associate Vendors
How to Apply: Click on the Apply button to apply for this job

126

Customer Support Specialist Resume Examples & Samples

Deal directly with TripAdvisor community - users and business owners via phone and e-mail
Obtain and evaluate all relevant information to handle inquiries and complaints
Track and report on appropriate metrics
Flexible and open to change and new information, and grasps the essence of new information; Identifies and analyzes problems; recognizes own strengths and weaknesses; pursues self-development; seeks feedback
Exhibits integrity through fair and ethical behavior toward others and a demonstrated sense of responsibility and commitment
Treats colleagues and partners with respect: considers and responds appropriately to the needs, feelings, and capabilities of different people
Ensures that projects are completed in an appropriate and timely manner; acknowledges mistakes, learns from them and moves forward productively
LI-JR1

127

Senior Technical Customer Support Specialist Resume Examples & Samples

Works closely with the current Solution Center team to address concerns, train and implement processes
Participate in root cause analysis and communicate findings to customers
Creates initiatives and stratagems for department efficiency and streamlining existing processes
Mastered Adobe Platform in order to monitoring class times as well as providing follow-up with professors
Tracks and monitors, via computer and reports, work assignments within the department to ensure their completion
Write technical reports, develop charts, graph, and schematic to describe and illustrate the department's operating characteristics, malfunctions, and functional limitations
Mastered troubleshooting technical issues and coordinating solutions with 2U’s technical team
Understands Student/Faculty Support processes in order to communicate and improve processes
Working across external departments to identify needs and technical challenges
Ability to train and coordinate new hire onboarding
Excellent verbal skills with the ability to communicate in a courteous, tactful, collegial and concise manner
Strong leaderships skills
Ability to work with a core team in a fast-paced environment
Ability to work and contribute in a team environment
Ability to work a flexible schedule to meet the needs of the business

128

Customer Support Specialist Resume Examples & Samples

At least 2 + years of experience at similar position
Fluency in Polish and English
Pay attention to details
High computer literacy
Conscientiousness and engagement in duties
Orientation on working as a group member
Self-organized
Previous experience in Medical / Diagnostic companies

129

Customer Support Specialist With Dutch & German & English Resume Examples & Samples

Deal directly with customers by phone and email
Handle and resolve customer complaints within a 1-2 business-day turnaround
Follow up on customer interactions

130

Mortgage Banking Short Sale CA Customer Support Specialist Resume Examples & Samples

Takes ownership of customer issues while empathizing and prioritizing the customer’s needs
Resolve conflicts and manage customer expectations
Determine customer needs and provide appropriate solutions
Engage in interactive dialogue with customers through active listening
Minimum of one year of customer interaction or customer support experience in a face to face or call center environment preferred
Must be willing to work in an environment that requires 100% phone-based customer interaction
Proficiency with basic computer functions including mouse and keyboard usage, launching applications, and maneuvering in a Windows-based environment required
Ability to actively listen to customer needs and provide appropriate solution
Demonstrated ability to document customer account activities thoroughly and concisely
Proven ability to approach problems logically and with good judgment to ensure the appropriate customer outcome
High School diploma required, but college degree is preferred

131

IT Customer Support Specialist Resume Examples & Samples

The candidate will provide technical assistance and support for incoming requests and problems related to computer systems, software, hardware, mobile devices, and infrastructure
The candidate will possess and aptitude for working with Microsoft-based applications, with emphasis on Windows 7 and Office suites
Candidates will rely on internal training, previous knowledge, and informed judgment to identify, diagnose, and resolve or route tickets accurately and in accordance with documented processes
Problemsequests range from simple to complex; the candidate will analyze each request or symptom(s) and provide optimum resolution ulfillment for each customer in a prompt and efficient manner
The successful candidate will provide excellent customer service and adhere to all service management principles, documented processes, and team guidelines
The IT Service Desk Agent will take ownership of follow up status and communicate progress regularly to both their customers and leadership (when requested)
Excellent communication skills, phone presence, organizational skills, and multitasking are necessary attributes to meet the expectations of the position

132

Customer Support Specialist Intern Resume Examples & Samples

Work within the Customer Support Group to provide the latest reports on customer activities through a variety of methods
Apply SC knowledge to help create and maintain various databases for the Supply Chain Team – will be working under general guidance of the Assistant Manager and or a senior team member
Develop and analyze data and present SC related reports to management, customers and the team
Migration and merging SC data and application functionality into one application
Opportunity to work with the SC development team and help to achieve key business objectives
Under guidance of the Assistant Manager, student will be maintaining ISO documents and procedures for the SC department
Solid analytical skills and self-motivated
Ability to effectively communicate to all levels of the organization
Must be punctual and dependable
Able to prioritize tasks and be flexible tasks
Willingness to work in a team environment
Handle multiple activities simultaneously and ensure accurate and timely completion of tasks
Proficient user of Microsoft Office Tools: Excel, PowerPoint, and Word
Able to work a minimum of 20 hours a week (no more than 24 hours a week)

133

Customer Support Specialist Resume Examples & Samples

Ensure the resolution of customer issues (e.g. order, technical, payment) by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams
Inform customers proactively about issue status based on inputs, clarify questions and ensure a positive customer experience throughout the entire process
Prepare and analyze regular statistics (e.g. forecast) using available tools and collecting relevant information and tracks regular target performance
Perform general administrative activities and provide back-up support for others project function as requested
Negotiate agreements with main suppliers, and periodically renews pricelists, terms and conditions

134

Customer Support Specialist Resume Examples & Samples

Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas
May be required to work in one or multiple queues/skill sets over various customer contact channels
Utilizes mechanized systems to initiate and complete service orders and handle customer requests
Continually maintain working knowledge of all company products, services and promotions

135

Customer Support Specialist Resume Examples & Samples

Associates degree and/or 3-5 years of related Customer Service experience
Knowledge of customer services ethics, principles and procedures
Must have strong listening skills when dealing with Customer phone messaging
Should have great communication skills: written and verbal
Need to be a self-starter, extremely organized and detail-oriented with strong commitment to accuracy
Ability to adapt to procedures, processes and techniques to the completion of assignments
Able to stay calm and patient in stressful situations, especially when interfacing with the Customer
Responsive and reliable, with exceptional follow-through
Ability to work both independently and as a team player
Strong Computer Skills - working knowledge of Microsoft Office Suite (Word, Excel, Outlook, and PowerPoint)
Deals with customers via telephone and/or email inquiries related to existing and/or new Crosstex product Sales Orders in a professional manner
Enter customer sales orders into the MAS 500 EO system
Coordinates with customer and Crosstex Shipping group for any International document requirements; including but not limited to, Certs, COO, Commercial Invoicing, etc
Assist customers with product questions as trained with basic product knowledge, specifications and pricing. Works directly with the Sales group for any complex product inquiries
Maintains existing customers records with their updates as specified and/or as identified
Support the onboarding of new customer records and fulfillment of their sale orders
Mail / Email Invoices to customers as established
Check Shipment Status and Provide Tracking #’s when appropriate or requested
Accepts customer sample requests
Maintains Sales Order record keeping as assigned and/or required
Support customers with RMA processing for Return Item Requests and completing their credit process

136

Customer Support Specialist Resume Examples & Samples

Assist Houzz customers with placing new orders on Houzz
Work with vendors and manufacturers to answer product questions
Respond to Houzz customers and vendors in order to resolve issues regarding orders placed on Houzz
Work with both vendors and Houzz Account Managers to improve vendor performance and ensure an exceptional buying experience
Contact and engage vendors on how to properly use the platform to solve problems and avoid potential issues
Provide superior customer service, contribute to a positive work environment, and embody the Houzz culture

137

Customer Support Specialist Resume Examples & Samples

Promptly answer telephone calls and Customer service requests (web forms/email). Assume ownership of issues received. Assign issue to appropriate staff members while maintaining action plan for client
Log all Customer issues in designated database. Provide detailed and accurate notes for all related activities needed to resolve issue. Promptly refer issues to other departments as needed
Ensure that all Customer service requests are resolved completely and to the Customer’s satisfaction. Communicate updates and resolutions to clients in a timely manner. Follow established policies and procedures regarding problem resolution
Refer problem issues to Client Service Managers or Customer Support Manager as necessary
Prepare accurate Additional Service Request authorizations for billing purposes
Provide detailed research results on client requests; refer technical rejection questions to Analysts as appropriate
Educate Customers on MedAssets products and services. Answer any software/product related questions from Customers
Provide feedback to manager on client relationships
Maintain tables for existing clients
Receive and respond to all communications from manager
Complete any and all projects as assigned by manager
Perform all after hours on call duties as well as monitor issue escalations
Create, Audit and Send MedAssets Client Communications per the Notification/Alert Process
BA/BS or 3+ years’ experience in healthcare environment, which should include 2+ years of technical Customer service
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists; to interpret a variety of instructions furnished in written, oral, diagram, or schedule form; and to work on multiple projects and prioritize those projects based on importance without direction
Ability to communicate with others in a clear, understandable and professional manner on the phone, via email and in person; and the demonstrated use of written and verbal communication skills
Ability to calculate figures and amounts Detailed and Customer Service Oriented
Excellent analytical, diagnostic and troubleshooting skills
Ambition, strong work ethic, and an upbeat attitude
Strong organizational skills and the ability to multitask and prioritize multiple priorities
Willingness to work flexible hours, including an on-call rotation
Excellent human relation skills with a Customer focus approach
Solid knowledge of all MS Office Products
Salesforce knowledge preferred
Healthcare environment preferred

138

Customer Support Specialist Resume Examples & Samples

Ensures the resolution of customer issues by coordinating with sales and other internal and external teams
Ensure to perform activities related to the booking and order processing of Customer’s purchase orders or contracts
A degree or diploma in any discipline with minimum 4 years of progressive customer service experience
You should have experience in SAP and customer service support from a fast pace environment is preferred

139

Renweb Customer Support Specialist Resume Examples & Samples

Provide excellent customer service and perform multiple tasks on a daily basis via the telephone, chat interface, fax, email or formal written correspondence
Answer high volume of phone calls and/or chat requests from all regions of the country from institutions
Build and maintain relationships with institution contacts by maintaining a high level of availability and proactively reaching out to institutions
Provide direction and guidance to new and existing institution contacts regarding all NBS products and services
Provide training on programs, processes and procedures to schools
Encourage increased use of various company products and technical services; trouble-shoot problems and offer solutions
Participate in special projects or committees and other related duties as assigned by team leader
Strong interpersonal and communication skills to effectively work with institution contacts in a professional manner
Ability to work as a team player and establish good rapport with co-workers
Very detail oriented with excellent prioritization, organization and time management skills
Ability to multi-task and complete projects under high pressure deadlines and stressful situations
General knowledge of RenWeb products
General computer skills including Microsoft Office applications, e-mail, and Internet

140

Customer Support Specialist Resume Examples & Samples

Coordinate and assist Shipping to prepare appropriate shipping and trade compliance documentation, work closely with freight forwarders or shipping partners to ensure timely delivery
Proactive communication to field service team when change of order status is received
Must be very detail-oriented

141

Senior Customer Support Specialist Resume Examples & Samples

Custom product order creation and maintenance – interprets complex custom order requirements and contracts, translates into orderable units of subcomponents based on calculations and design requirements. Input orders and manage order fulfillment utilizing multiple systems including ERP, CRM and proprietary in-house applications
Sales order creation and maintenance - Interprets requirements of contracts, purchase order details, quotes, and sales or customer inputs to create and maintain stock sales orders in ERP system in accordance with contract guidelines and Illumina policies and procedures
Provide customers and internal team with order verification, updates on delivery dates, product availability and pricing
Work closely with team members from Product Management, Manufacturing, Planning, Sales, Finance and Logistics to resolve issues and ensure accurate and timely delivery of orders
Handles special projects such as new system or business process implementations related to custom products and others as needed
At least 5 years of working experience, preferably within the biotech industry
2-3 year of customer support experience required
Experience working with ERP and CRM systems (SAP, JDE, Salesforce.com, etc.) or other order entry software preferred
Experience in leading or participating in process improvement projects
Demonstrate ability to multi-task, work in team settings, and work independently when required
Excellent time-management and organizational skills
Strong written and verbal communication skills in English. Knowledge of another Asian language is useful, Mandarin or Japanese being most in demand

142

Customer Support Specialist / Assistant Resume Examples & Samples

Recommend appropriate solutions for customer requests, coordinate with different internal teams in order to ensure the complete handling of the request (e.g. scheduling, resourcing, quotes, price lists, invoice)
Act as point of contact for internal as well as external enquiries by phone and email
Prepare and analyse regular statistics using respective tools and collecting relevant information
Arrange internal/external events
Track regular target achievement and provide results to management
Support preparation of commercial offers based on customer´s requirements

143

Disputes Inbound Customer Support Specialist Resume Examples & Samples

Applies acquired job skills and company policies and procedures to complete assigned tasks
Entry skills plus chargebacks, retrievals, Enhanced Chargebacks, debit network rules, intermediate phone center soft-skills, strong written and verbal skills
Basic system skills and process flow knowledge
Explain decisions and outcomes to (internal & external) customers, clients and cardholders, basic Excel knowledge
Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Medium complexity
Requires decision-making using judgment and application of association rules and regulatory requirements based upon review of non-standard, cardholder-provided documentation
Normally follows established procedures on routine work, requires instructions only on new assignments

144

Customer Support Specialist Resume Examples & Samples

Manages and expedites O&R returns and spares with O&R personnel to support on-time deliveries
Provides detailed task instructions for O&R department for all government and customer-owned hardware returned for repair or modification
Responsible for advising Warranty / Non-Warranty status, material authorization, configuration reviews, and on-time deliveries
Provides Customer with cost estimates for repairs
Maintains sales and bookings ledger, return on sales ledger, EAC spread, and balances monthly STF
Works closely with Customer, O&R personnel, Contracts, Finance, PMO, ENG, GPC, Quality, and DCMA to status / track O&R returns and spares
Supports CCB's, PMO status meetings, Customer status meetings, and weekly status meetings with VP of Operations
Reviews obsolete parts on all programs and assist ILS with forecasting repairs
Supports MRB activities
Updates monthly division review reports for Executive Staff
Maintains CSVC and Customer database
Provides input for RFI / RFQ / RFPs for spare and other O&R-related proposals
Bachelors Degree or 10-years equivalent experience in Program Support
Proficient with suite of Microsoft Office programs
Must be a team player and very detail-oriented
Must be able to handle multiple programs and issues simultaneously

145

T&E Customer Support Specialist Resume Examples & Samples

Support transition and is responsible for knowledge transfer and knowledge retention within T&E scope
Provide timely assistance and customer-oriented support for incoming queries and issues related to T&E processes and systems through the role as operational SME and 2nd level support
Partner with and supports requestors, stakeholders and suppliers to solve more complex issues related to the T&E process
Participate and assists in driving the knowledge management process including the development of user manuals, knowledge bases, FAQs, etc
Support the measurement and delivery of service levels and T&E KPIs
Support continuous improvement of services in quality and effectiveness in close collaboration with line manager, peers and procurement. Isolates problem trends and ensures that troubleshooting efforts are completed for recurring problems until permanent solutions are found
Own the delivery of all T&E daily operational tasks ensuring accuracy and timeliness
Deliver training sessions to Solution Center team members
Communicate new information and changes identified related to T&E process to all team members
Act as SME for Novartis Expense Manuals for internal and external stakeholders
Manage the maintenance and change of user profiles in T&E tools
Process travel requests, advance payment requests and expense reports in line with Novartis Expense Manuals and flags any incompliance in a timely manner
Handle Credit Card related matters: applications, inquiries, dunning process on overdue balances on Credit Cards
Provide support in compliance relevant aspects: reporting, investigation of specific cases, analysis of expense report
University level degree in Business Administration/ Economics/Finance
English (written and spoken) & German or Portuguese
Experience in T&E/Payroll - minimum 1 year
Customer service orientation, professional attitude, reliable
Experience in SAP environment preferred
In-depth knowledge of T&E processes and system solutions
Microsoft Office suite (Word, Excel, PowerPoint, Access, Outlook)
Demonstrated ability to work effectively in a multi-national, matrix organization
Proactive, detail oriented, professional attitude, reliable
Exposure to international and multicultural environment
Any 3rd language is of advantage
ETravel knowledge is a plus

146

Customer Support Specialist Resume Examples & Samples

Office management
Coordinates and sets up meetings
Answers phones and greet visitors
Maintains lobby and all conference rooms neat and orderly
Distributes incoming mail and posts outgoing mail
Sends and receives courier packages
Educating airman on alcohol related reporting requirements
Processing mail to include Date/Time stamping, and proper distribution
Query relevant databases to identify appropriate distribution of mail within the office
Electronically scan incoming documents into investigative databases to establishing internal records
Create investigative file folders for all regulatory investigations
Establish and maintain fling systems and ensure timely processing of data; ensure proper storage; and availability of relevant documents
Periodic file maintenance (per expunction policies) to archive or dispose of files
Coordinating maintenance issues
Five years of related experience
AA/AS (1 year college = 2 years work experience.) in English
Experience with computer systems and applications
Experience working Microsoft Office, Outlook and Lync

147

Lockbox Customer Support Specialist Resume Examples & Samples

Primarily responsible for processing bank by mail payments and Lockbox billing
Participate in projects and process improvement initiatives
Assist with Customer Support duties to include utilizing TMIA system
Maintains a thorough understanding of the business being supported and its functions, processes, operations and strategic direction
Identify suspicious fraudulent checks
Analyze and gather data for reporting/billing
Perform other duties as requested by management
Associates Degree or two years relevant work experience
Minimum three years banking, accounting or operational work experience
Prior branch experience preferred
TMIA experience preferred
Excellent PC skills with a thorough knowledge of Microsoft Office including Excel, Access, Word , and PowerPoint

148

Customer Support Specialist Resume Examples & Samples

Confer with customers by telephone and email to provide information about products and services
Research answers and examines all relevant information to provide resolution to customer inquiries and/or issues, escalates issues when appropriate
Coordinate necessary fulfillment tasks for special projects and conducts consultative appointments with customers to gather critical order information
Use SAP system to accurately enter/update customer orders according to customer requirements and monitors and coordinates the order through the fulfillment process
Identify all issues related to invoicing, contract/maintenance renewals and licensing to ensure orders are invoiced accurately and promptly
Maintain extensive knowledge of detailed and complex legal regulations and compliance as well as regulatory differences between consumer and commercial products; between banks and credit unions; and numerous state specific issues for each type of organization
A minimum of 3 years’ experience and demonstrated ability in customer service, telephone communications or inbound call center
A minimum of 2 years’ post-secondary education in related field or equivalent job related experience
Previous banking/financial institution experience preferred
Excellent verbal and written communication skills, ability to proofread and edit documents
Consistently follow department policies and procedures when working independently and with cross-functional teams
Strong attention to detail with the ability to retain knowledge of operating systems, procedures, products, compliance and customer information while managing multiple tasks and maintaining high accuracy standards
Excellent research ability to offer solutions while adhering to policy guidelines
Display strong ability to manage projects and assume quality control
Create a safe harbor of compliance as it relates to WKFS’s compliance warranties
Proficiency with using Microsoft Word, Excel, and Outlook
Lean Six Sigma for Services

149

Inbound Customer Support Specialist Resume Examples & Samples

Responsible for diagnosis and resolution of issues in a courteous, efficient, and customer-focused manner via phone, email, or chat using documented solutions
Responsible for staying current on issues that impact our customers and systems by continually referring to, and utilizing, support resources
Ability to understand cross-functional structure and identify upstream matters that could potentially have downstream effects in relevant areas
A friendly and helpful attitude and the ability to manage simultaneous tasks
Solid organizational skills including attention to detail and multitasking skills
Ability to work with cross-functional teams in a fast-paced environment
Ability to create and maintain project documentation and reports
Strong working knowledge of Microsoft Office-specifically Word and Excel
Must be comfortable working in collaboration with remote/virtual team members

150

Customer Support Specialist Resume Examples & Samples

Provide timely, helpful responses and basic troubleshooting assistance by phone and e-mail
Assist non-technical oriented clients with the use of our Web-based software
Manage multiple technical issues, identify trends and properly document information to promote swift resolution
Communicate effectively across teams, with specific focus on ensuring escalation notes are detailed and provide steps to reproduce
Contribute to projects that enhance the quality and efficiency of the customer service team
At least two years of technical problem solving experience
Experience in a help-desk or customer support role assisting external customers with issues
Strong communication and multi-tasking skills with a focus on strong attention to detail
Demonstrated ability to quickly learn new skills, products, technologies and procedures
History of maintaining professional attitude and remaining calm while working to resolve difficult customer issues
General understanding of technology stack for SaaS infrastructure, including basic Internet routing, proxy servers, VPNs, workstations, browsers, as well as the application stack including databases, web servers and application servers is preferred

151

Customer Support Specialist Resume Examples & Samples

Provide primary telephone back-up support for Receptionist position
Cover breaks, lunches, and vacation days and assist with mail sorting when needed
Provide occasional administrative support to senior level management
Research and post payments to receivable systems
Balance transactional reports, research and resolve differences
Assemble and archive daily transaction files in accordance with record retention policies
Perform other data entry and processing activities as assigned
Self-motivated with a desire to learn
Excellent phone skills and strong customer service orientation
Ability to interact professionally with all levels of colleagues
Effective as an individual contributor and as a team member
Superior attention to detail and organizational skills
Problem solving skills, and ability to prioritize
Knowledge of Microsoft Office applications, especially Excel and Outlook
Experience with accounting, finance, and/or banking helpful
High school graduate with Associates’ or Bachelor’s degree desirable

152

Mau-customer Support Specialist Resume Examples & Samples

HSC, diploma or degree a plus
Extensive customer service experience required Able to demonstrate strong
2+ years Call Center experience preferred
Computer proficiency, particularly with Microsoft applications as well as

153

Customer Support Specialist Resume Examples & Samples

Exceptional interpersonal and customer support experience required
Strong analytical and critical thinking skills
Proficiency in troubleshooting computer software, networks and operating systems. Knowledge and/or experience with database platforms a plus
Proficient with Microsoft Office Products
Experience with T-SQL and SQL Server a plus
Experience supporting customers thru a variety of contact channels including chat, email and phone
Bilingual Spanish speaking encouraged

154

Customer Support Specialist Resume Examples & Samples

Telephony - manage all incoming calls, taking responsibility for responding to or successfully routing all calls for Area (internal and external customers)
Local stock availability check and refresh
SR Management - progress, support to closure, reporting stats
Co-ordinate activity regarding order confirmations in local language
Keep customer informed in terms of order acknowledgements, invoicing and delivery updates
Contacting the customer in order to release the acceptance document/monthly PO for Contracts
Provide support with language translation where necessary to Back Office
Check and issue invoices (including required backup documents) to customers
Responsible for bank guarantees
Logistics duties: monitoring of local (branch) inventories, delivery notes creation, customs clearance for imports and goods receipt
Goods Inwards/Outwards
Customer interface for invoice resolution (supporting cash collections team as required), communication with customers on Credit/debit memos
Local filing
Engineer support for admin issues
Test Equipment co-ordination activity
Indirect purchases (SRM system)
Organize additional activities within the area such as customer surveys, training, meetings and travel as required
Procurement support with 3rd party local vendors and vendor point of contact
Minimum of 5 years experience in a Customer Services environment with proven record of delivering exceptional levels of service
Finance experience is a plus
Good knowledge of Siebel a plus
Self motivated with excellent communication skills
English Fluent (in addition to local language)

155

Customer Support Specialist Resume Examples & Samples

College degree preferred, ideally in sales/marketing
Three to five years experience in a fast paced, analytical, multi-tasking, and detail driven role a plus
Knowledge and understanding of construction materials industry is desirable
Customer Service experience is preferable
Demonstrate a positive attitude with co-workers and customers
Ability to work cooperatively with a wide range of personalities
Demonstrate exceptional organizational and time management skills
Respond to requests for assistance in a timely manner
Able to work successfully as part of a team in a fast-paced, collaborative environment
Able to prioritize responsibilities effectively
Must have desire and willingness to learn and grow professionally
Desire to work in a continuous improvement environment
Excellent written and oral communications
Capable of quickly learning to use and master CRM software
Expert knowledge of Microsoft Office software

156

Customer Support Specialist Resume Examples & Samples

Answer incoming telephone calls and open cases in SalesForce, identifying customers, populating case details, and confirming accuracy of data
Monitor Global Support queue and accept SalesForce cases in priority sequence
Review case details and contact customer within SLA response requirements
Provide support to customers via email and telephone using own discretion and experience
Delegate to T1 for environment setup/ DB capture/ other technical tasks as needed
Provide technical direction to T1 agents
Escalate to T3 specialists as required, or if unable to resolve case within 50% of allotted SLA resolution requirement
Empowered to allocate resources , systems and SW solutions in support of customers issues resolution
Identify customers operational and business areas of weaknesses and guide EFI and customer to the right resolution in support of the business
Submit new solutions to T3 for proper documentation and possible addition to knowledge base
Close case, providing all relevant resolution details
Other support tasks as determined by Global Support Manager
Post-secondary degree, or diploma with relevant experience in one of the following disciplines

157

Customer Support Specialist Resume Examples & Samples

Key account management. May include recurring conference calls with customers and sales rep to discuss status of orders
Cross functional meetings with internal teams to help facilitate order fulfillment
Monitors Back Orders and manages updates in system and communication updates to customers and internal staff on a regular basis

158

Regional Customer Support Specialist Resume Examples & Samples

Provide support and administration in line with Nielsen Enterprise Solutions' objectives
Act as a single point of contact for queries from customers
Analyse user queries to determine the correct and efficient resolution
Ensure support desk queries are actioned as per service level agreements, kept up to date and communicated to the end user at all times
Escalate unresolved calls to the Support Lead and infrastructure support team
Arrange external technical support where problems cannot be resolved in-house
Publish support documentation to assist both customers and internal team
Report to the Support Lead on any issue that could significantly impact the business
Develop a solid understanding of Nielsen Applications
Provide direct and remote support for Nielsen’s Applications

159

Customer Support Specialist Admin Spot Resume Examples & Samples

Proven organizational and self-motivation abilities
Preferred minimum of 3 years experience in a Customer Services environment, preferably with order management expertise
Must have completed Post Secondary education
Knowledge of Siebel/ERP
Good standard of ability with Microsoft Office applications

160

Customer Support Specialist Resume Examples & Samples

Provide customers with assay, application, systems and instrument support by telephone, e-mail or online media
Complete all required contact documentation to assure compliance with Abbott quality, regulatory and service & support procedures and processes
Success in this role is measured by customer satisfaction score (NPS), support key performance indicators achievement and resolution rates
Proven track record in a similar position supported by management and customer references
Successful engagement with customers, specifically lab staff
IT-Knowledge
Technical expert for product line responsibility
Strong experience in use of analytical tools and software

161

Mau-customer Support Specialist Resume Examples & Samples

Build rapport with customers by greeting them in a courteous, friendly, and professional manner using procedures learned during new-hire training
Use decision-support computer software programs to respond to common service questions and inquiries
Position entails a high amount of customer interaction over the phone. Ensure that customers understand the resolution and provide on-going education to customers
Proficiently navigate computerized data entry systems or other relevant applications and document accurately all actions taken in a concise and timely manner
Communicate effectively with individuals/teams in the program to ensure high quality and

162

Customer Support Specialist Resume Examples & Samples

Find and communicate accurate solutions to issues reported by end users while using eMaint products through analytical talent and strong troubleshooting abilities
Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries
Contribute to growth of eMaint knowledge base by creating product documentation addendums
Deliver web-based training courseson basic eMaint system functionality to end users
Assist in updating training course materials and website training content
Actively participate in software product testing process to ensure new versions of software are ready to release
B.A. or B.S. degree preferred
Ability to work in a fast-paced environment with excellent organizational skills

163

Customer Support Specialist Resume Examples & Samples

Screen and prioritize incoming requests, received via fax or email
Enter Quotes/Orders into Oracle/SAP based Parts ERP System
Purchase Order Verify (POV) existing orders
Send out initial customer quote and order acknowledgements
Support global team entry activities and metrics
Support both external and internal customers
Support new system releases and enhancement testing (i.e. Oracle/SAP PMx ERP)
Follow EHS rules and warn others to follow the rules, execute mandatory EHS trainings and immediately report the incidents and near misses as required
Further tasks not involved in this Job Description that the immediate leader/manager assigns verbally or in writing
Significant experience in customer service is an advantage, experience in a multinational company is a plus
Solid knowledge of Microsoft Office software
Fluent communication level of spoken and written English
Fluent Hungarian
Capabilities to effectively communicate both horizontally and vertically with customers and within GE organizations
Tolerate monotonous work on a daily base
Strong, passionate supporter of customer service excellence
High School degree. College degree or equivalent experience is an advantage
A second language (Spanish, French, German, Italian, Arabian, Chinese, and Japanese) is a plus

164

Customer Support Specialist Resume Examples & Samples

Respond to the Error Tickets sent from SPS Applications and resolve issues in a timely manner
Actively review and improve current configuration and error handling procedures and maintain the corresponding documentation
Drive improvement and enforce best practices in the current application configuration
Act as an escalation point to resources responsible for setting up and maintaining customers in production by researching and resolving setup and transaction related issues
Actively learn about new SPS products and processes
Other duties as assigned by the Team Lead
College degree or equivalent combination of education and experience; technology-related degree preferred
2 Years of customer support experience in a Technology or Applications environment, or equivalent experience
Strong technology and analytical skills: experience with databases such as MS SQL Server Oracle SQL highly desired
Fluency in Microsoft Office Suite (Word, Excel, Outlook)
Familiarity with EDI data and syntax preferred

165

Customer Support Specialist Resume Examples & Samples

Exhibit conduct that is consistent with the Zoetis Mission and Vision, and with its Core Beliefs
Perform duties in a safe manner. Maintain safe and clean working environment by complying with procedures, rules, and regulations
Report deviations from SOPs, or unexpected results in a timely fashion
Routinely monitor procedures to ensure that all activities are performed according to the current versions of the SOPs
Contribute ideas and participates in initiatives that will lead to continuous improvement of procedures (efficiency and/or quality)
Educate customers on Products and the ordering process
Handle and collect data from DNA samples including hair, blood, semen and tissue
Investigate inquiries on customer order status and report results as required
Manage customer accounts and orders in all databases
Manage customer communications via phone and email
Participate in department meetings and training to remain current on products and their use
Perform other duties as assigned by Customer Support Manager
Promote positive customer service. Effectively listen to customers concerns, identify tasks at hand, and take appropriate action to achieve positive results
Support the development of all Business Technology projects and process changes
Team Focus: stay mindful of company business needs i.e. customer calls, adhere to schedules, and adopt/author updated business processes and procedures to ensure compliance
Act as a mentor for new Customer Support colleagues
Act as subject matter expert for at least one product or system process and share knowledge with department colleagues
Assist in authoring and reviewing internal and external Communications and Training Materials
Assist manager(s) with new Customer Support colleague training
Demonstrate strong analytical skills and a clear understanding of policy and procedures to make sound decisions based on facts and data presented by a customer or Zoetis Field Representative
Participate in interview process for hiring of new colleagues
Participate in ongoing training opportunities (products, computers, presentation skills, etc.)
Process any special orders and ensure that all orders fall within existing pricing, promotional and/or policy parameters established by the business
High School diploma required; Bachelor’s degree preferred
Job-relevant position and/or post high school training required
At least 1 year of experience in Genetics Customer Support role
Familiarity with the cattle industry
Proficient with email and calendar management systems (Outlook preferred)
Self-motivated; ability to work independently and work as constructive team member

166

Technical Customer Support Specialist Resume Examples & Samples

Respond to complex escalated phone inquiries and resolve complaints on product technical and application inquiries from internal, partner and end user contacts in a timely manner consistent with customer service metrics. Apply expert technical knowledge of products and its applications in the resolution of these inquiries and complaints. Demonstrate empathy to callers with a goal to final resolution of complaint and/or inquiry
Analyze and respond to escalated mail/e-mail inquiries and complaints in a timely manner consistent with customer service metrics. Demonstrate empathy to senders with a goal to final resolution of complaint and/or inquiry
Apply basic electrical theory and mechanical aptitude in the disassembly, reassembly and repair of power tools and consult with technicians and users in warranty determination
Provide internal feedback & co-ordination of issues and problems with appropriate
Able to read and understand technical documentation including bills of material, illustrated parts list, and engineering drawings
Basic Office Suite including MSWord, Excel, Outlook, Access, and SAP, PowerPoint and FileMaker Pro is helpful
Ability to multi-task & function in a fast-paced environment with accuracy, high quality results and meet deadlines
Ability to resolve customer issues in a positive and straightforward manner
Demonstrates professionalism and integrity and demonstrates empathy and diplomacy
Excellent communication skills and phone etiquette

167

Customer Support Specialist Resume Examples & Samples

Answer inbound calls and e-mails, determine customer problems through asking appropriate questions, and help customers resolve issues
Investigate, resolve and escalate issues to the appropriate internal team member
Log calls and resolutions through our Salesforce database system
Train and stay current on all present and future internal systems and devices
Work in a team environment supporting a 24 x 5 call center
Possess general understanding of the company Systems and Methodology
Occasional flexibility in work hours may be required in order to cover for vacations, training sessions and other similar company activities
Assist in daily operations including, but not limited to, telephone and email support, diagnosing problems and completing regularly scheduled activities
May be required to schedule and/or initiate clinical assessments
May be required to enter clinical assessment data points into one or more systems
Bachelors or Associates degree preferred or equivalent professional experience
1 + years’ experience providing technical trouble-shooting support over the telephone and via e-mail or 1 + years’ Clinical trial experience with direct site/sponsor contact
Strong customer service and clear and concise verbal communication skills, especially over the telephone
This includes the ability to ask questions to quickly and accurately understand customer issues as well as the ability to communicate/translate technical concepts and instructions to non-technical customers
Demonstrated technical problem solving capabilities
Excellent written and verbal skills are necessary to effectively convey directions and information to both external customers and internal team members
Ability to successfully handle and prioritize multiple work requests and/or projects simultaneously with little or no immediate supervision
Possess strong analytical and problem solving skills
Possess good interpersonal skills and attention to customer service
Ability to learn new technical skills and processes quickly

168

Customer Support Specialist Resume Examples & Samples

Lead and support Customer Support Specialists
Train new hires on help desk policies and procedures
Investigate, resolve and escalate issues to the appropriate internal team members
Log calls and resolutions through Salesforce database system
Assist with defining policies and procedures to improve call handling and resolution process
Work in a team environment supporting a 24x5 call center
Assist Management with requested reports and other activities that may be requested
Assist with creating/updating SOPs and Work Instructions as needed
Occasional flexibility in work hours may be required in order to cover vacations, training sessions and other similar company activities
Bachelor’s degree preferred or equivalent professional experience
3 + years’ experience providing technical trouble-shooting support over the telephone and via e-mail or 3 + years’ Clinical trial experience with direct site/sponsor contact
Strong customer service and clear and concise verbal communication skills, especially over the telephone. This includes the ability to ask questions to quickly and accurately understand customer issues as well as the ability to communicate/translate technical concepts and instructions to non-technical customers
Must possess good leadership qualities to inspire people to reach their full potential
Must be knowledgeable about service desk system and IT tools

169

Customer Support Specialist Resume Examples & Samples

You are ambitious and ready to take the next step with us
You are passionate about IT
You are a native German speaker and have good knowledge of a second language (French, Dutch, Spanish or English)
You have a Bachelor’s Degree
Have some knowledge of accountancy or finance
You are customer oriented and stress resistant
We will challenge you and promise to sharpen your brain
A competitive salary and a year contract
Hospitalization insurance and group insurance
Offer you an ambitious and international work environment where you get to work with the best
Offer you a home away from home
Enjoy after work drinks

170

Customer Support Specialist Resume Examples & Samples

Receive client inquiries primarily via a CRM tool, regarding product functionality or problems; research with the client to fully diagnose the issue then develop creative solutions and respond within established timelines
Effectively manage expectations that are set with customers
Constantly empathize with our customers
Provide excellent analytical, written and verbal communication skills: Communicate and collaborate with peers, customers and upper management
Take ownership and research with customers to fully diagnose issues, and then develop creative solutions and respond within established timelines

171

Customer Support Specialist Resume Examples & Samples

Follow all established quality call guidelines and achieve established quality goals
Implements follow-up processes to include: order cancellations, delivery status, tracers, tracking, POD, missing items, short ships, wrong quantity, call tags and RMA issues
Interfaces with customers to identify and process sales adjustments
Administers and executes requested changes to customer orders prior to shipping
Provides customer support in the follow up of all after-order processes
Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision
Participates in special projects and performs additional duties as required
HS diploma or equivalent is required. College preferred
Prior customer service experience in a telesales or call center environment strongly preferred
Experience interfacing with AS400 and related sales programs and processes is preferred
Excellent time management and organizational skills are required
Demonstrated ability to problem solve through issues ranging from simple to complex, while maintaining a calm and professional demeanor, required
Business software application skills required
Knowledge of sales tracking processes is preferred
Product, industry, and technical knowledge is preferred

172

Customer Support Specialist German / English Resume Examples & Samples

Provide highest level of verbal and written customer support utilizing Tesla’s telephone and email systems
Work through urgent situations with precision and speed
Communicate owners concerns with tow provider network, service center staff, and others as necessary to resolve issues
Accurately record issues and data into CRM / Vehicle Support Systems

173

Customer Support Specialist Resume Examples & Samples

Bachelor's Degree in any field
Open to Fresh Graduates
Open to be assigned to any shift, including night shift and to work on weekends as needed by the business
Proficient in the use of MS Office applications
Good analytical and problem-solving skills
Can deliver effective presentations across a multi-cultural customer base
Good in oral and written communication
Can multi-task and can work independently
2 years' work experience in providing data/business processing support to customers is a plus

174

Laboratory Customer Support Specialist Resume Examples & Samples

Demonstrated ability to write business correspondence
Minimum Intermediate level on Microsoft Word and Excel
Proven Customer focus
Ability to work under control in pressure situations and adapt rapidly to change
Effectively present information and respond to questions from managers, Customers, personnel, regulatory or notified body entities
Read and interpret rules, schedules, procedures and instructions
Basic math skills, including fractions and decimals
Ability to work well with others

175

Inside Sales / Customer Support Specialist Resume Examples & Samples

The Inside Sales Representative is responsible for the coordination of daily work activities with outside Account Manager(s) to manage complex customers’ needs in large utility & industrial customers with a focus on the power products/systems sector
Responsible for the execution of daily customer activities including: order entry & tracking; order management with local business units and other ABB groups; timely response to customers inquiries with appropriate ABB solution; quantify / resolve customer complaints & needs
Utilize ABB‘s tools & processes, including product configuration tools, order entry & business systems, etc
Responsible for coordinating activities with local business units to track orders and assure on-time customer delivery
Coordinate input from local business units and other ABB groups to ensure bid proposals meet customer requirements; this person will also simultaneously process information on multiple projects of various natures, and respond effectively to changes in priorities
Attend meetings to exchange information and analyze contract requirements; this person will participate in investigating technical problems and establishing procedures & corrective actions to avoid recurrences; duties may require domestic or international travel to customer locations and/or ABB sites
Initiate change orders and expedite collection of overdue invoices
May require periodic customer reporting for outstanding orders and Vendor Managed Inventory or Blanket Order management
Additional duties may be assigned, as required
Bachelor’s Degree with 3+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.); OR
Associate’s Degree with 5+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.); OR
High School Diploma (or GED) with 7+ years of experience with client support (in technical support, customer service, sales administration, sales and/or marketing roles, etc.)
Bachelor’s Degree in an Engineering-oriented discipline is preferred; Business, Marketing, or related fields will also be considered
Previous experience working in with Industrial clients; experience working with clients in Utilities and/or related industries is heavily preferred
General knowledge of power transmission & distribution products/systems is preferred
Previous experience with business-to-business (B2B) customer support preferred
Knowledge and skill in utilization of computer databases, applications, & systems; experience with SAP and/or Salesforce CRM is a plus
Excellent communication skills (verbal and written)

176

Digital Marketing Customer Support Specialist Resume Examples & Samples

Extensive customer service experience, preferably in the contact center setting
Exeprience in complaint handling and superb communication skills
Knowledge of tools of the trade such as ZenDesk, Salesforce and Mailchimp
A high level of attention to detail, the ability to to work to competing priorities and a "can do" attitude

177

Customer Support Specialist Resume Examples & Samples

Working shifts including weekend shifts when rostered on
Accomplish quality monitoring metrics
Service Request Management - creation, progress, closure, reporting stats
Customer interface for quoting, orders, order status, and invoice resolution
Manage online and customer self service requests
Close out of all actions to ensure all requests have flowed thru the process to invoicing
Meet Honeywell behavioural goals and objectives
Understands how different functions within his/her own organisation interrelate to each other
Good knowledge of Siebel

178

Customer Support Specialist Resume Examples & Samples

75% of time: Managing the processing of Customer Orders to ensure reliable supply of Product to Customer
15% of time: Working with Regional Supply Chain to ensure uninterrupted supply of product to Customers
10% of time: Execute launch of new products within Region
Bachelor’s degree in Business, Supply Chain or Commercial Qualification or equivalent
5 years of progressive experience in various supply chain management roles
Work experience in Pharmaceutical or Healthcare industries
Knowledge of ERP systems (SAP or JDE) including packages relating to Customer Order Processing and Supply Chain management
Effective written and oral communication skills are required to facilitate information flow across internal / external supply chain partners and Customers
Knowledge of different aspects of regulatory compliance that impact a pharmaceutical supply chain. This can include but is not limited to GxP considerations and controlled substance regulations
Excellent knowledge of Customer Service environments and experience of delivering quality service to customer
Living our leadership behaviors is a basic expectation for all Shire employees. Shire expects all employees to embody the following: Be Positive, Be Accountable, Be Results Oriented, Be An Excellent Manager of Self and Others
Create, promote and maintain a good team spirit and a high level of motivation
Ensure that training and career developments plans are in place
Ensure good interaction and consistency in terms of best practice, systems and processes, exists between the different components and locations of the Customer Service organization
Provide open and collaborative ways of working to support various functional and/or departmental initiatives evaluating major issues and removing or reducing the risk from obstacles/variables that may arise
Support implementation of Continuous Improvement initiatives (including Lean Sigma/Operational Excellence)

179

Associate Customer Support Specialist Resume Examples & Samples

Receive and respond to telephone inquiries and e-mail messages from customers (test lab partners), Account Managers and general patient inquiries
Assist field team in account set-up including
Bachelor’s degree in life science, chemistry or business preferred
0-2 years of customer support experience required. Experience in a biotechnology company preferred
Experience working with ERP systems and CRM software preferred
Knowledge of Microsoft Excel and Outlook

180

Customer Support Specialist Resume Examples & Samples

Associates Degree
5 years experience in customer service, sales, or retail
Previous experience working with marketing principles
Knowledge of the Fair Credit Billing Act and other related governmental requirements
Credit Card industry experience is strongly preferred

181

Customer Support Specialist Resume Examples & Samples

Responsible for providing first level support through taking calls and handling the resulting Incidents or Service Requests
Consistently meet or exceed stringent individual and team performance metrics
Effectively utilize and demonstrate the use of tools such as the Service Desk Plus to manage ticket resolution as well as individual and team performance
Provide dedicated IT incident resolution and management services 24x7 to customers by receiving, entering, troubleshooting, prioritizing, escalating and updating all IT incidents
Resolve IT incidents using the knowledgebase, minimizing the impact and cost of IT changes/problems to the company
Properly escalate unresolved Incidents to the next level of support
Follow up with customers, provide feedback and see problems through to resolution

182

Key Customer Support Specialist Resume Examples & Samples

Respond to requests for information from OEMs, Distributors/Power Centers, Key Dealers and internal VPA personnel
Provide technical assistance and warranty pre-authorization to OEMs, Distributors/Power Centers and Key Dealers via phone, e mail, fax or on-site visit if required
Act as a liaison between OEMs, Distributors/Power Centers, Key Dealers and Global Technical Services, Global Field Service Support, Product and Manufacturing Engineering - providing data to resolve quality issues
Monitor feedback from OEMs, Field Service, dealers and production to submit, track progress and follow up on zero-hour failures
Assist with the composition and implementation of workshop information as well as service and OEM bulletins and campaigns
Proactively create and distribute service information to all appropriate groups
Maintain technical proficiency with all product lines and act as a subject matter expert on all applicable electronic diagnostic tools
Advise and assist OEMs, Distributors/Power Centers, Key Dealers and internal VPA personnel as to correct VPA warranty policy and procedures
Assist the Warranty department with warranty claims requiring pre-authorization
Ensure that all necessary paperwork, including Argus case details, parts orders, and warranty authorizations are processed in a timely manner
Maintain a complete record of OEMs, Distributors/Power Centers, Key Dealer and end user interaction in the appropriate database
Support and update field diagnostic equipment as needed
Provide special training to OEM’s, Distributors/Power Centers, Key Dealers and internal VPA personnel as needed
Assist with new hire training within the Technical Service and Field Service departments
Act as a mentor to the Technical Support team representatives and other employees as required
Promote the use of Volvo Penta Partner Network, technical training and Volvo Penta Professionals programs
Promote the use of the Argus case management tool
Perform other duties, tasks and responsibilities as assigned by management to support Volvo Penta goals and objectives
“Subject matter expert” level knowledge of troubleshooting and repair of diesel and gasoline marine and industrial power products
Extensive knowledge of electronic engine and powertrain control systems
In-depth knowledge of marine and industrial trade practices and activities via direct experience or extensive distributor, power center or dealer interaction
Strong written, oral, interpersonal, and presentation skills
High ability to work independently with limited direct supervision, and manage multiple objectives and cases at one time
Strong knowledge and experience with Microsoft Office products (Word, Power Point, Excel, Outlook, etc.)
Mastery of current PC based and / or electronic diagnostic troubleshooting equipment in use
Extensive customer service/technical face-to-face and/or call center experience
Ability to advise and mentor others regarding customer service techniques
Ability to provide group training to OEMs, Distributors/Power Centers, Key Dealers and internal VPA personnel
Associate’s degree or certificate in engine technology, marine or industrial service; or equivalent combination of education and experience. Bachelor’s degree is preferred
Minimum of four years Marine or Industrial Engine OEM, Distributor or Dealer technical experience
Strong mechanical and electronic expertise in troubleshooting, repair, overhaul and installation of marine and industrial power systems. Experience with Volvo Penta products preferred

183

Customer Support Specialist Resume Examples & Samples

Commit to deliver high quality services. Provide initial point of contact for business partners (internal and external) as a team member of the Contact Center
Timely handling of incoming inquiries via telephone, e-mails, web- and other possible channels in a professional and friendly way
Enter the inquiry into ticketing system, creating a case and dispatch it to appropriate business unit
Support the maintenance of an up-to-date contact lists for the units in scope
Monitor status of inquiry resolution and support escalation as per established process. Coordinate until tracking case is closed
Complete contact logs and reports, using the systems available, as base for analysis and continuous improvements
Identify areas of improvement and recommend associated process improvements
Recognize, document and alert the supervisor of trends in inquiries received
Assist to update and maintain the Contact Centre intranet/internet pages and web activities

184

Customer Support Specialist Resume Examples & Samples

Provides phone and email support to waste customers who need vendor assistance
Provides a high level of customer service by ensuring requests are answered in a timely and thorough manner
Directs client requests: such as container changes, extra pickups, increase/decrease of services, broken containers/wheels/lids, container cleaning, missed pickups, add locks, change service days, change frequency, billing inquiries/rates, compactor repairs, dump/returns, secure document destruction, ETA’s, add recycling services, and general trash/recycling questions
Coordinate with waste vendors to resolve client requests
Provides oral and written communication as required and communicate ETA’s to customers via email and over the telephone
0-2 years of experience involving customer service, interacting with clients in person and by phone, and organizing and prioritizing work tasks
Familiarity with Waste industry a plus
Proven ability to work with Microsoft Office Suite products
Comfortable in a fast-paced, professional environment
Ability to remain calm during hectic periods of activity

185

Customer Support Specialist Resume Examples & Samples

Experience working in a call center or related customer service environment
Ability to remain seated for long periods of time to perform telephone work in a call center environment
Demonstrated ability to manage multiple tasks for multiple products using various systems and processes
Proven ability to build strong working relationships to resolve customer inquiries
Excellent problem solving, negotiation and conflict resolution skills
Strong computer aptitude with the ability to learn quickly and apply new knowledge and experience with Microsoft products
Bachelor's Degree in a Business related discipline
* No relocation benefits are available for this position. ***

186

Technical Customer Support Specialist Resume Examples & Samples

Assisting with “hands on” product training for our Customer Support Reps
Gathering and proper documentation of product failure information
Providing guidance to our Customer Support Resolution Specialists to help them provide better and faster resolutions to our consumer customer base
2 – 5 years of customer support and mechanical experience
Excellent phone and customer service skills along with sound reasoning skills
Strong foundation of basic mechanical and electrical (AC/DC) fundamental theory
Solid knowledge of engine maintenance and troubleshooting to include: air cooled and liquid cooled units, gas, diesel, LP and natural gas fuel systems
Ability to stay calm in pressure situations
Computer knowledge and data entry skills
Ability to prioritize and adjust to changing workloads
Previous experience using SAP or equivalent ERP

187

Field Customer Support Specialist Resume Examples & Samples

2+ years of experience in a sales or customer facing role
Strong interpersonal and communications skills
Presentation/training skills
PC skills including Microsoft Office applications (Excel, PowerPoint, and Word)
Ability to travel up to 75% of the time within geographic territory with approximately 20% to include air travel
Previous automotive parts sales experience
Experience with a CRM, preferably SalesForce

188

Customer Support Specialist Resume Examples & Samples

Being a key player of the customer support business function globally ensuring relevant milestones and KPI’s are met and exceeded
The escalation point of key external service provider (Stefanini), providing quality feedback to ensure response speed and response standards are maintained
Contribution to, and implementation of strategies that drive continuous service improvement through technology and processes improvement
Assisting in the creation and implementation of new processes to support both new products and markets ensuring superior customer experience in the most operationally efficient way
Adhering to and updating all relevant policies and procedures to ensure compliance standards are met
Be customer centric with exceptional customer service and communication skills with the ability to influence and guide customers in line with best practice application of our product
Be a problem solver with strong analytical and critical information seeking skills
Be agile and display a creative and flexible approach to meet changing circumstances
Have the ability to multi-task and work under pressure
Travel (transportation, hospitality, etc.)
Travel Technology (distribution, reservations, operations, etc.)
Payments/finance industries (cards, banking, services, etc.)
E-Commerce Technologies (Web applications, SAAS, distributed systems, etc.)
Advanced working knowledge of Microsoft Office including Word, PowerPoint and Excel
The ability to participate in an on-call roster

189

Customer Support Specialist Resume Examples & Samples

Troubleshoot and permanently resolve technical issues across an unlimited variety of hardware/software, over the phone and through remote desktop management tools
Build, configure, deploy, and maintain computing products including bedroom desktops, laptops, tablets, public kiosks, living group printers and mobile devices; perform certified hardware repairs
Consult with end users and departments to assess technology needs, and recommend hardware/software solutions; work with senior peers or management to implement
Work to meet team key performance indicators and queue management guidelines
Occasionally participate in technology projects; assume additional responsibilities as required
Minimum Level of Experience Required: 3-5 years of relevant experience
1-2 years experience with Incident and Request management systems – specifically ServiceNow and Salesforce
1-2 years experience supporting both Microsoft and Apple personal computing environments; intermediate technical and analytical skills
Must cover up to one weekend overtime shift per month; additional occasional weekend or off-hours support may be required
Minimum Level of Education Required: Bachelor’s Degree preferred, but not required
Experience installing, using, and supporting desktop tools including back-up solutions, virus protection, encryption, Intel LANDesk Management Suite
Intermediate technical knowledge with current/prior versions of Microsoft and Apple operating systems, Office applications, Outlook/Entourage/Exchange
Experience using and supporting Microsoft SharePoint
Intermediate knowledge of desktop/laptop hardware, especially from Lenovo, Dell, and Apple
Working knowledge of client-level network configurations and protocols (LAN, WAN, WWAN)
ITIL Foundations certification or higher
Can easily present technical concepts to customers in non-technical language

190

Customer Support Specialist Resume Examples & Samples

Excellent written and oral communication skills; ability to communicate successfully across a wide variety of communication styles
Very strong organizational skills. Ability to organize, manage and prioritize multiple tasks and meet specified deadlines
Professional and courteous telephone manner with emphasis on Client satisfaction
Must be comfortable with technology and able to learn quickly
Proficient in use of Microsoft Office programs (Word, Excel, Powerpoint, Outlook). SQL, CRM (MS Dynamics preferably), Sharepoint, MS Project, MS Visio, Adobe Photoshop experience is a plus
Ability to independently troubleshoot problems and work in a fast-paced environment with minimal supervision
Previous experience in technology field preferred
Healthcare related experience a plus
Excellent punctuality, attendance and work ethic

191

Customer Support Specialist Resume Examples & Samples

Answering high volume of inbound calls
Assisting clients to troubleshoot and resolve problems with their eClinicalWorks software program
Asking probing questions and properly documenting customer inquiries in the support system
Answers inquiries by clarifying desired information; researching, locating, and providing accurate information, including education clients on our support site
Resolving customer questions and complaints with the highest degree of courtesy and professionalism
Utilizing de-escalation skills and escalating cases when necessary in accordance with escalation procedures
Redirecting calls as necessary
Enhance organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
Experience with Microsoft Office; Outlook, Excel and Word
Ability to absorb and retain large amounts of information quickly
Flexible and adapts to change easily
Proven problem-solving abilities
Ability to present ideas in user-friendly language
Ability to diffuse escalated clients and create effective working relationships
Willingness to make active contributions to team
Experience working in a team-oriented, collaborative environment
Ability to exercise appropriate judgment when assessing the needs of the client
Ability to determine the resolution best suited for each situation
Knowledge and/ or experience in medical terminology and/or medical software is a plus

192

Customer Support Specialist Resume Examples & Samples

Provide courteous and professional customer service in response to incoming phone calls for spare parts quotes, order placement, repair and warranty service, tracking of orders/shipments, address billing inquiries, etc
Manage customer accounts including SMI (Supplier Managed Inventory) programs
Advise customers on deliveries and investigate shipping issues
Incumbents are expected to maintain professional courtesy and demeanor in all customer interactions and be able to utilize Baan ERP and other software programs to accomplish job tasks
Work activities are performed in an office environment with little environmental or physical discomfort Some lifting, bending, stooping, and reaching occasionally is necessary
Employees may be required to work overtime as well as Weekends and Holiday’s as needed
This position will be a 12 hour compressed workweek, Thursday through Saturday and every other Wednesday, 7 PM to 7:30 AM
Associates Degree or higher in Business Administration or equivalent along with 3 – 5 years’ experience in customer service and supply chain management that may include parts shipping/receiving administration, materials planning, purchasing, and/or product support by telephone preferably in the semiconductor industry
Ability to effectively communicate by telephone with customers as well as working knowledge MS Office applications

193

Payroll Tax Customer Support Specialist Resume Examples & Samples

Serve as liaison/advocate between employers, tax agencies, payroll partners, and internal departments with responsibility for being the primary contact on all payroll tax service matters
Exercise technical skills, access available resources and utilize system/desktop tools in resolving and following through on customers’ tax issues
Dayforce experience a plus
Must be organized, and be capable of working in an independent manner to meet all required time frames and commitments

194

Customer Support Specialist Resume Examples & Samples

Account support, registration and access assistance, and troubleshooting users’ access issues by having a deep understanding of the applications (e.g. AMS, ASW, ASTO, My Access and more) that channel resellers use on a daily basis
Report and escalate issues through appropriate channels, effectively communicating information with the applicable team(s) to ensure constant improvement of processes and support
Typical issues include login ID retrieval, account update, content feedback, FAQ related questions, providing registration instructions, escalating technical issues to IS&T, forwarding to appropriate department, mass account updates, and more
Consistently provide prompt, reliable, and accurate information to users
Participate in projects and testing efforts related to support
Must be fluent in written and spoken Vietnamese and English
Must know how to use a Mac Computer
Previous experience in user system support or application support role troubleshooting, analyzing and providing root cause analysis
Strong work ethic and exceptional customer focus
Excellent problem solving/ investigative skills
Strong sense of initiative and pro-activeness
Ability to work quickly with great accuracy
Proven competence in owning tasks, follow through, sharing information, and contributing to a collaborative environment
Proven ability to work independently and efficiently
Exercise good judgment under deadline(s)
Ability to work an issue from various angles, ask for help when needed

195

Customer Support Specialist Resume Examples & Samples

Learns the CDI applications, service solutions and overall WK Clinical Drug Information offerings line by attending and engaging fully in any available formal or informal training sessions; studying solution and technical information provided in a timely manner until mastered; working with actual solutions to establish and maintain competence in demonstrating and using them; learning about the various service solutions available; attending weekly debrief meetings; collaborating with team members to identify technical support best practices; and learning standard customer support processes and systems
Sets up new client accounts by working with account operations to document client information in CRM system (NetSuite); creating and building the account; providing access and authentication to modules purchased; completing introductory welcome program for new clients; fulfilling mobile solutions or book requests; ensuring documentation and proper recording of fully signed contract; initiating the billing process; communicating with customer regarding account set-up, and ensuring that the client is satisfied / able to use the subscription
Manages existing client accounts by developing and maintaining client relationships; serving as the daily point of customer contact for various customer questions regarding billing, account setup, general account status and acting as liaison between internal departments regarding content inquiries; developing an in-depth understanding and anticipation of customer needs; assist with minor access / display trouble shooting issues; customer satisfaction follow-ups; adhering to account management documentation via tracking procedures, utilizing established logs and files, accurate and detailed record keeping in NetSuite as well as various tools used by the department; and staying up to date on customers, renewal status, issues and follow up items
Manages client account renewal process in tandem with the sales representative by initiating communication with customers according to established account maintenance schedules; analyzing usage reports, product mix and upsell opportunities prior to contacts; ensuring customer is satisfied with their experience and is using the subscribed solutions; inviting customer feedback; ensuring customer feedback is promptly communicated to the appropriate internal department; sharing information regarding customer issues; and developing an action plan with appropriate internal individuals; reviewing account for accuracy and work with accounts receivable department on follow up for past due invoices; initiating the creation and sending of renewal notifications; customer follow up regarding renewal confirmation; communicating with sales rep and project manager to ensure the client support team is aware of client issues or needs
Contributes to customer satisfaction and organizational success by acting as liaison between the client and internal departments (e.g. accounting, marketing, IT, technical support, product development, sales, and project management) including participation in internal cross functional meeting groups to ensure that client needs are met; building customer interest in solutions and services offered by the organization; facilitating the collection of competitive information to monitor business opportunities and trends; participating in the ongoing evaluation and design of solutions and service offerings; assisting strategy development through established relationships with customers; providing feedback on the effectiveness and soundness of policies and procedures in the customer service department; and consistently meeting established company standards for productivity, schedule adherence and quality
Represents Wolters Kluwer by developing and maintaining comprehensive knowledge of WK solutions, industry trends and general business acumen through various sources and initiatives; communicating in a professional, compelling, and articulate manner of speech, writing and formal presentation; behaving in ways that demonstrate corporate core values and culture; developing professional and positive relationships with customers and colleagues; and maintaining a reputation of competence, integrity and professionalism
Regular interaction with customers
Troubleshooting via phone/e-mail
Working cross-functionally to resolve issues
Strong computer skills (Internet, Excel, PowerPoint, Word, CRM programs)
Analyzing issues, providing solutions and outside-of-the-box thinking
Experience in a fast-paced, multi-faceted and interpersonal work environment
Organizational, multi-tasking, attention to detail and team building skills
Learning multiple solution offerings and applications
Serving as a liaison within an organization
Project management experience
Customer Relationship Management (CRM) software experience
Web / Teleconferencing

196

Customer Support Specialist Resume Examples & Samples

Fit HMDS to pilots
Perform anthropometric measurements on F-35 pilots to determine HMDS component sizes
Using a variety of computer software programs, produce three dimensional head scan files
Operate photographic equipment
Operate CNC machines and other precision devices
Assemble HMDS components using hand and power tools
Inspect, troubleshoot, diagnose, and perform operational tests of complex optics systems
Perform optical harmonization
Integrate HMDS with oxygen equipment, pilot survival equipment, and the F-35 aircraft ejection system
Performs hand tacking on fabric, cleans optics and HMDS visors, and maintains cleanliness in the work center
Complies with Foreign Object Damage (FOD), Hazardous Waste, Tool Control, and International
Traffic in Arms regulations
Duties will require occasional travel to support other Pilot Fit Facilities
Has an excellent understanding of and ability to apply Lean concepts in the combined engineering, manufacturing, and customer interface environment
Familiar with AS9100 Quality Assurance Program
Excellent communication capability both verbal and written
Ability to be a self-starter
Ability to prioritize competing tasks/deadlines to best meet customer demands
Ability to work independently with little or no supervision
Willingness and ability to occasionally work beyond routine business hours as needed
Capable of managing multiple projects that produce a consistent product accurately, and on time
Works well with internal and external team members
Bachelor's degree in an appropriate discipline or in the absence of a degree six years of related experience; identified skills and experience
Must be able to acquire a US DoD Secret security clearance. US Citizenship is required
Six years or more years of experience with fitting pilot helmets, oxygen masks, and working with aviator flight equipment
Completion of US Navy PR, US Air Force Aircrew Flight Equipment, or US Army Aviation Life Support Equipment course is required
Must possess working knowledge of US Air Force, US Navy, or US Marine Corp Flight Equipment manuals, equipment, procedures, and techniques
Experience working in and around ejection seat equipped aircraft is preferred
Experience with Pilot ocular devices preferred (JHMCS, NVG, PLZT, or Laser Eye Protection)

197

Tier Customer Support Specialist Resume Examples & Samples

Assist with process improvement and compliance to successfully and consistently deliver high-quality software products and services on a timely basis
Work across teams to enhance quality functional testing by identifying and helping to implement initiatives that will improve capability and efficiency
Ensure results of root-cause analysis are addressed
Participate in project reviews
Escalate issues and decisions to senior QA team members
Perform all duties as assigned
BS in Computer Science, Management Information Systems, or equivalent job experience required
3+ years of service desk specialist experience
Ability to assist with process improvement and compliance
Basic understanding of functional testing
Ability to actively participate in project review discussions
Basic knowledge of software products
Strong oral and written communication for dealing with a distributed global product team

198

Customer Support Specialist Resume Examples & Samples

Accept and implement customer item requests into item maintenance system
Daily setup, review and maintenance of cost/retails on existing, new and ad items
Track and assure completion of all required steps in item setup process to ensure timely launch of new items
Handle inquiries from category management department and Core-Mark Division
Prepare weekly correspondence to Core-Mark Divisions and Category Managers
Input and maintain pricing, allowance, discounts and special programs in the system for everyday and future use
Maintain data in the corporate item file as well as the item maintenance menus from a variety of sources
Function as a liaison with the accounting, purchasing, operations, group services, and executive departments to ensure that new items are accurately set up and existing items properly maintained
Create excel spreadsheets with pricing data and enter pricing into online portals
Answer inquiries and research problems regarding pricing and supplier supports
College degree preferred or significant work experience
Meticulous attention to detail in processing and overseeing a large volume of daily transactions
Numbers orientation and strong Excel spreadsheet skills
Fanatical client customer service skills and ability to “dig in” to find and fix problems
Strong written and verbal communication skills – timely, accurate, clear and concise information is shared with clients, business partners, and fellow work associates
Ability to assess and prioritize conflicting urgent priorities

199

Customer Support Specialist Resume Examples & Samples

Provides support to a wide range of client queries via email, phone, and live chat
Works closely with a team of Product Specialists and Account Managers to provide outstanding customer service for a global client base
Troubleshoots and facilitates the resolution of technical and data issues and inquiries
Participates in tailored proactive client outreach campaigns designed to increase usage by highlighting new features or encouraging usage on underused components
Documents and tracks all client interactions in Nasdaq's CRM system
Manages upcoming product migrations
Acquires and maintains a strong working knowledge of the Investor Relations industry and keeps apprised of its regulations and updates

200

Customer Support Specialist Resume Examples & Samples

Assists in the evaluation and facilitation of internal/external customer requests with respect to pricing, data quality and other customer contractual elements
Helps and provides support to resolve complex and sensitive inquiries that require internal communication, collaboration and consultation with account teams and/or customers
As necessary, supports the marketing team or low touch customers in ad hoc requests as well as assist with operational and administrative/reporting components of the business/products or services
2+ years of related experience
Very strong communication skills (written and oral), contact center experience, and knowledge of Fannie Mae's single family mortgage business
Some project management skills and demonstrable ability to multitask
Knowledge of call and e-mail management tools, such as CCE9, is advantageous
Exceptional analytical and problem solving abilities
Demonstrated ability to effectively interact with senior level executives
Proficiency in working within SharePoint
Positive and professional attitude and demeanor – must be able to interact with customers (homeowners, home buyers, real estate agents, etc.) in a friendly and helpful manner at all times
Strong Excel skills-Will need a strong working knowledge of Microsoft Office products, with above average knowledge of Excel
Problem Solving – Ability to identify operational and process issues, document and record escalated matters and collaborate to provide solutions. Will need to be able to assist with the implementation of process improvements as well as issue and track remediation
Results Oriented – Need to be able to focus on personal and team goals, and collaborate with others to achieve results

201

Customer Support Specialist Resume Examples & Samples

To perform capturing and invoicing of orders within 24 to 48 hours
Ensure proper documentation of all quotes and support key customers direct calls for delivery status request
Follow-up all orders delivery status and update customer
Print Out & record Purchase Order from ePO (including Gebiz POs)

202

Customer Support Specialist Resume Examples & Samples

Confident interaction with other departments and senior leadership - Open to change and learning
Associate's Degree, Bachelor's Degree Preferred
2-3 years of business and/or call center experience preferred

203

Account Customer Support Specialist Resume Examples & Samples

Manage all aspects of customer service activity for designated accounts
Follow policies and procedures to provide quality service to our distributors
Coordinate all account activity from pre-order to post order
Be available for calls through the Hi-Path system to achieve 98% service rate
General Product Knowledge
Effective Communication
Team Involvement
Participate in Continuous Improvement and Developmental Opportunities– Self-Development
Become familiar (and using) Crystal, Hummingbird reports and Excel reports for handling key accounts
Minimum 2-5 years of successful performance in a customer service role (preferably manufacturing)
Acceptable review on independent test/profiling tool
Successful management of at least 50 customer accounts or more
Helpfulness, flexible and conscientious
Able to handle stressful situations
Organized – good record keeping
Successful follow up techniques
Customer focused (empathy)

204

IS Customer Support Specialist Resume Examples & Samples

Demonstrates Providence Health and Services core values of respect, justice, compassion, stewardship, and excellence in their interactions with others
Emphasize courtesy, clarity, and accuracy in all communications with customers and others in IS
Troubleshoot the caller/requestor’s issue and resolve upon first contact when appropriate
Review employee-self-service submissions for completeness and clarity - gather additional detail when needed prior to routing to resource teams
Escalate issues as needed to peers, leaders, and other IS teams per established guidelines
Associates Degree or 2 years IT, Healthcare, or Customer Service Experience
Takes personal responsibility for customer satisfaction
Professionally represents the ‘Face and voice of IS’ in difficult situations
Consistently strives to listen, understand, and support the needs of others in a sensitive manner
Performs challenging tasks efficiently and effectively
Anticipates problems and takes corrective action prior to completing the task
Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance
Demonstrated planning and project management skills. Proven ability to set technology strategy
Strong attention to detail and outstanding analytical skills
Ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction
Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations
Proven ability to organize multiple efforts and to respond to shifting priorities
Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment
Skilled at time management, and strong written and verbal communication
Listens with sensitivity and openness
Actively seeks constructive feedback and remains open and receptive to it
Anticipates the information needs of others
Proven skills in communicating with clinical and technical customers. Ability to remain poised, patient, and respectful in difficult situations
2 years Customer Service experience within a Tech or Healthcare environment
Bachelors Degree or Associates + 2 years experience or 4 years experience

205

Senior Customer Support Specialist Resume Examples & Samples

Strong customer service skills required
Strong project management skills required
Members On Line, CIS, CRM, Fry Portal, Truevalue Reward system and SK40 experience is preferable
Advertising, Communication, Marketing, Merchandising, Retail experience is desirable

206

Customer Support Specialist Resume Examples & Samples

As a L1 / L2 Support Engineer in Customer Support Department
Provide Post-Sales support of all TeS products mainly in HSM (Hardware Security Module) through Helpdesk system
Provide APAC Customer Support team with Level 1 / 2 support to ensure that any Support queries coming from internal are dealt within timely manner, recorded in our database and within SLA. Provide weekly task report to APAC Support Manager
Maintain and build the Support testing environment with APAC Support Team
Provide telephone and on-site Hardware support to users and resellers
Achieve customer satisfaction after sales service to users and resellers
Carry out testing failure analysis and corrective actions
Maintain customer service documentation system
Maintain up-to-date product knowledge and services offering and make efficient use of the resellers/user through which the information are made available

207

Customer Support Specialist Resume Examples & Samples

You will be part of a strong team of knowledgeable and committed technical specialists and connected onto the worldwide Informatica technical pool
On the job training and on-going learning and development are a key part of why our professionals are widely respected and are treated as world number one in technical support arena
Thriving in a fast-paced support environment, you'll work with our customers and solve their complex technical problems, related to Informatica's flagship products like Power Center, Data Quality, Data Services, Rev and Big Data and its peripheries like various databases along with different Operating Systems etc
Constructively work together as a team, sharing ideas
A high degree of analytical and problem solving abilities
A natural leader who strives for excellence and is known for his/her prodigious technical ability
Possess good communication and customer-relationship skills - responsiveness, sensitivity, diplomacy
Comfortable working both independently and collaboratively
Advanced problem-solving skills and technical aptitudes that allow you to adapt to new circumstances and to learn quickly when facing new problems and challenges
Apply your superior technical Skills to meet service request SLAs, meet and exceed customer expectations
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term
Analysis of exceptions and logs to isolate root cause and help in product�s usability and improve end-user experience
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Understands impact of work on the feature/product/team
Continuously enhancing knowledge through trainings and e-learning courses
Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects
Provide regular reports for management that measure the effectiveness of the technical support function

208

Commercial Customer Support Specialist Resume Examples & Samples

Process customer orders for U.S. & Canadian Independent Dealers, and Company Owned locations for both French and English speaking customers
Proactive account management for assigned accounts to support the needs of our customers and Sales representatives
The individual will be able to handle multiple priorities and work in a fast paced environment, including readiness to handle heavy call volumes
Monitor & track orders to ensure delivery requirements and shipments are being met to the customers’ satisfaction
Evaluate situations and determine the best path of resolution
Analyze and interpret data for customer orders providing timely feedback to the customer and sales representative
Collaborate with other departments using relationship skills for resolution of customer issues (Logistics, Sales, Billing and Marketing)
Associates degree in business or related field, or 3-4 years customer support experience in a customer focused environment
Motivated and enthusiastic who is customer service oriented
Be well organized
Disciplined to lead by example
Team-player providing assistance to both internal and external customers
Positive attitude, self starter
BS/BA degree or equivalent
Indeed
Glassdoor
LI-Priority

209

Temporary Customer Support Specialist Resume Examples & Samples

Ability to learn quickly as our products often have new releases with new functionality
Strong organizational skills in order to maintain documented records of all support inquiries and resolutions as well as appropriate follow up
Inquisitiveness and ability to solve problems
Must be flexible in working a shift rotation between 7:30am and 10:30pm to accommodate customer needs
Multitask and troubleshoot inquiries from teachers and school administrators about program functionality which in most cases can be answered by referring to program documentation
Troubleshoot and identify problems with a Web-based product or platform
Communicate effectively with customers and internal employees
Gather and interpret relevant data and information and use inductive reasoning to resolve customer inquiries

210

Customer Support Specialist Resume Examples & Samples

Provide analytical and specialized administrative support with general instructions
First pass screen of customer terms and conditions prior to passing to Contracts department for deeper review
Handles special projects such as new product introductions, upgrades, obsolescence and others as needed
Analyzes problems, determines approach within guidelines, compiles and analyzes data and prepares reports and recommendations
Contacts Illumina employees’ at all organizational levels to gather information and prepare reports
Minimum 2-5 years of working experience, preferably with a biotech company
1-2 year of customer support experience required
Demonstrated ability to multi-task, work in team settings, and work independently when required
Strong written and verbal communication skills in English. Knowledge of another Asian language is useful
Excel, Outlook, Word experience required

211

Customer Support Specialist Resume Examples & Samples

The ability to anticipate and meet needs prior to customers expressing needs
Demonstrated critical thinking skills
Demonstrated problem-solving skills
Demonstrated customer dispute resolution skills
Excellent Internet search capabilities
Strong data entry skills with an emphasis on detail and accuracy
Demonstrated emphasis on metrics and data reporting
Working knowledge and experience with computers specifically database, word processing, internet, and spreadsheets (Microsoft Office applications)
Ability to use Salesforce or another customer relationship management database
Ability to use ZenDesk or another online support and ticketing system
Product shipping experience
Familiarity with databases including creating reports and uploading data

212

Customer Support Specialist Resume Examples & Samples

Provide technical support and educating the customer on the use of the blood glucose meter, test strips, and lancing devices
Identify adverse events as reported by the customer
Create an exceptional service experience to the customer
Communicate appropriate options for resolution in a timely manner
Informs customers about services available and assesses customer’s needs
Document customer’s interactions in the appropriate software in a highly regulated environment
Ability to professionally receive regular feedback, coaching, and apply it to continually improve future customer interactions
Ability to meet KPIs (Key Performance Indicators) required
Healthcare or Pharmaceutical & Life Sciences preferred
Accurate and efficient typing skills minimum 40 wpm required
Ability to meet required skill sets competency testing
Ability to speak, write, and understand the required language easily and accurately
Achieve classroom proficiency via assessment and certification process
Ability to meet and retain twelve weeks of uninterrupted training and competency testing requirements
Proficiency with MS Office: Word, Outlook, Internet, dual screens and ability to learn and adapt to new software required
All other job duties as assigned

213

Customer Support Specialist Resume Examples & Samples

The Customer Support Specialist will manage the processing of Customer Orders for the cluster, reporting to the Head of Regional Supply Chain
The Customer Support Specialist will maintain supply of Shire products to Customers, liaise with the Warehouse provider and provide customer service for these products including managing customer complaints and queries
This individual will be responsible for the timely completion of goals and objectives

214

Customer Support Specialist Resume Examples & Samples

95% of time spent troubleshooting problems and answering questions via inbound phone calls and chats or written internet based inquiries
Ability to consistently meet software support metrics and customer satisfaction goals
Deliver consistent and excellent customer service utilizing learned soft skills and other professional behaviors
Analyze customer’s inquiries to identify their accounting needs and recommend corrective action
Provide clear and concise documentation regarding customer problems and resolution
Escalate unresolved issues promptly to resolve customer issues
Recommend solutions for our knowledgebase to help customers and others in Support with troubleshooting
Ability to identify customer needs and escalate to Sales or other departments when applicable
Ability to adhere to a predetermined work schedule as outlined in the Customer Support attendance policy
Accounting/Bookkeeping experience and/or education required
In-depth knowledge and understanding of accounting areas (but not limited to) such as journal entries, accounts payable, accounts receivable, general ledgers and invoicing required
Insurance Agency experience preferred
Exceptional interpersonal and customer service skills required
Ability to perform remote troubleshooting and problem resolution
Excellent English writing and grammar skills
Accounting degree preferred
Travel would be 10% or less

215

Customer Support Specialist Resume Examples & Samples

Phone Support Trouble Shooting (Windows, hardware/devices, MSFT Office Suite, Epic)
Ticket Documentation
Customer Service Experience
Triage incidents and service requests in a professional manner via approved tools (ITSM, Service Catalog, etc.)
Accurately record and document relevant details of the issue or service request, in order to triage to the correct resource or fulfillment team
Provides constructive feedback on IS or Service Desk processes
Leverage internal resources (knowledge base, team sites) to efficiently route or resolve issues
Competent in 1 or more service markets (CA, OR, Swedish, Western WA, Eastern WA, Montana, Alaska, Community Connect, Epic, MyChart/MyProv)

216

Customer Support Specialist Resume Examples & Samples

Assist Sales on quotation and ensure product quoted correctly in Quotation Logger
Process order by coordinating with Sales, Product and Marketing, Logistics and other internal team to ensure the customer receives accurate and timely delivery of products
Ensure the resolution of customer issues
Support Sales team in after sales service with resolution of customer issues and by ensuring effective and efficient customer communication
Manage suppliers and subcontractors, negotiate for optimal cost and consolidate supplier base in accordance with the business requirements
Perform supplier management and qualification, evaluate new and existing suppliers and subcontractors globally on their regular performance review
Implement sourcing strategies to provide competitive advantage in materials and service supplies
Continuous sourcing of alternative materials and supplies to achieve Operational Excellence and business continuity
Negotiate and administer the contracts and agreements on services engaged with suppliers and contractors and follow up on performance and safety requirements
Analyze all suppliers and select the most suitable supplier(s) to meet the project budget and product requirements
Track and monitor vendors’ on-time delivery
Work closely with internal customers to achieve optimum procurement conditions and results

217

IS Customer Support Specialist Resume Examples & Samples

Troubleshoot the caller/requestor’s issue and resolve upon first contact when appropriate. Accurately record and document relevant details of the issue or service request, in order to triage to the correct resource or fulfillment team
Escalate issues as needed to peers, leaders, and other IS teams per established guidelines. Notifies peers, leaders when he/she needs assistance, additional clarity, or guidance
Provides constructive feedback on IS or Service Desk processes. Leverage internal resources (knowledge base, team sites) to efficiently route or resolve issues
Respond to end-user inquiries regarding the status of incidents or requests
Contribute to the creation and maintenance of support documentation, knowledge articles and user guides
Spends 80% or more of his/her shift available to take call (logged in, or ‘auxd in’) or actively working user-submitted incidents or requests
Customer Service: Takes personal responsibility for customer satisfaction. Professionally represents the ‘Face and voice of IS’ in difficult situations. Consistently strives to listen, understand, and support the needs of others in a sensitive manner
Quality: Performs challenging tasks efficiently and effectively. Anticipates problems and takes corrective action prior to completing the task. Sets challenging objectives and works against self-defined standards of excellence to continually improve personal performance
Planning: Demonstrated planning and project management skills. Proven ability to set technology strategy
Problem Solving: Strong attention to detail and outstanding analytical skills
Collaboration: Ability to work effectively to build relationships with colleagues, customers, and executive management through positive interaction. Knowledge of current and emerging technologies, service delivery processes, clinical practices, and inpatient or outpatient operations
Flexibility and response to change: Proven ability to organize multiple efforts and to respond to shifting priorities. Demonstrated ability to study, understand, adapt and respond effectively to a constantly changing environment. Skilled at time management, and strong written and verbal communication
Communications: Listens with sensitivity and openness. Actively seeks constructive feedback and remains open and receptive to it. Anticipates the information needs of others. Proven skills in communicating with clinical and technical customers. Ability to remain poised, patient, and respectful in difficult situations

218

Customer Support Specialist Resume Examples & Samples

Provide highest level of customer support by answering inbound calls and emails
Evaluate the needs of customers and work in a creative, pro-active manner to resolve technical issues with the vehicle
Provide vehicle and charging orientation. Cater to individual customers by adapting to their specific learning style
Determine if technical solution can be resolved via phone or if vehicle service is need
Communicate owners concerns with Service Managers, Service Engineering, Supercharger Engineering or Roadside Assistance when necessary

219

Alpha Customer Support Specialist Resume Examples & Samples

Alpha User Support: Provide assistance concerning the use of computer applications that are requested through ticketing system
Alpha User Support: Provide guidance of application usage based on preset standards
Alpha User Support: Provide ad hoc support to users and programming in the event of emergencies around core applications
Act as Project and/or Implementation Manager for various assignments
Assist in Alpha System conversions
Assist in WMS installations
Test new Alpha programs prior to implementation into production
Routine system maintenance
Assist in product matching for conversions or when a new supplier is acquired
Implementation of new programs as they become available by providing training via both webinars and on site for new applications
Educate and coach Alpha users on Program Enhancements
Responsible for the development and implementation of procedures regarding new Alpha Programs by gathering data from numerous sources and compiling so procedures will be concise and easy to understand for end users

220

IS Customer Support Specialist Resume Examples & Samples

1) Phone Support Trouble Shooting (Windows, hardware/devices, MSFT Office Suite, Epic)
2) Ticket Documentation
3) Customer Service Experience
2) Bachelors Degree or Associates +2 years expereince or 4 years experience

221

Customer Support Specialist Resume Examples & Samples

Exhibit excellent customer service towards internal and external customers
Respond to inbound customer calls in a Call Center environment; ensure a seamless customer experience by triaging compliance calls and setting up appointments with the appropriate Compliance Analyst
Act as a liaison to customers for the Service Products. This includes working with field staff and customers directly to utilize customer information to assess customer needs and make recommendations on Services Products that best meet customer needs
Provide up-sell and cross-sell alternatives to customers that are mutually beneficial to both the customer and CUNA Mutual Group
Process customer requests for Services Products received via multiple channels
Evaluate and input information from all relevant sources into the appropriate processing systems including; replacement and payment information
Evaluate requests using appropriate compliance measures, system processes and tools
Complete fulfillment from initial receipt of request to production. Understand the overall fulfillment process and needs of the customer in order to make good judgment when processing customer requests. Customer requests and situations that go beyond the expertise of this position are referred to other fulfillment levels. Systems used: Intranet, CARMA, Forms Generation, Microsoft Outlook, Microsoft Office, Profile and InterGroup
Complete fulfillment from request to production for orders generated due to a regulatory update or enhancement to Documents
Follow up on customer requests pending for information, forms, and/or financial considerations with either the field representative or customer
Assure quality and accuracy of all requests processed, making corrections when errors are detected
Take appropriate action on follow-ups, reopens, reissues, and complaints as qualified by training and experience
As needed represent work area in corporate and department projects
Three (3) years’ work experience in an office setting involving analyzing and interpreting customer information to conduct needs based selling and customer service activities
Three (3) years compliance experience in analyzing, interpreting and applying Federal & State lending regulations
Working knowledge of all Services Products and Operational Processes
Working knowledge of Credit Union lending and savings processes and practices
Demonstrated understanding of Data Processor relationships in connection with credit union operations
Demonstrated ability to communicate both verbally and written with internal and external customers via telecommunications equipment
Demonstrated flexibility with tasks and responsibilities as well as organizational and planning skills to process a high volume of work and meet deadlines and standards
Attention to detail and ability to maintain a high level of accuracy
Demonstration of teamwork skills via previous work assignments
Demonstrated ability to work under own initiative
Intermediate computer skills required to effectively operate in a Windows environment
Two (2) years’ experience to include the following
Forms design software, including Adobe LiveCycle and Adobe Professional
Personal computers to include Windows operating systems and associated PC software packages and internet applications
Thorough knowledge of computers and associated programming utilizing JavaScript or XML
Demonstrated ability to use forms creation concepts including design software, terminology, layout and placement of data fields
LI-SS

222

Customer Support Specialist Resume Examples & Samples

Coordinate Front Desk Operations
Working knowledge of fundraising and donor relations concepts and principles
Knowledge and experience using technology to enhance communications as well as operational efficiencies in the office
Experience in supervising student workers and/or clerical staff
Comprehensive knowledge of campus operations, rules and regulations a plus
Experience providing exemplary customer service to internal and external clients
Knowledge of SCU campus and campus community a plus
Understanding and appreciation of the mission of Santa Clara University and the vision and values of a Jesuit Catholic educational institution
Must possess excellent communication skills
Must be a goal-oriented and exceedingly well organized individual who can demonstrate accountability, initiative, creativity and focus in a rapidly changing and intellectually stimulating environment
Expert planning, coordination and organizational ability, including skill to manage numerous projects simultaneously
Excellent time management skills and ability to multi-task and prioritize work
Excellent computer skills; proficiency in using word processing, Excel spreadsheets, database and web resources
Dependable, responsible and self-motivated
As the first point of contact for University Relations, the Customer Support Specialist must exhibit professionalism and cordiality whether in person or on the phone. Possess professional and courteous demeanor
Demonstrated ability to establish credibility with broad and diverse constituencies within a complex organization based upon integrity, critical thinking, outstanding operational performance, customer service orientation and excellent interpersonal skills
Demonstrated sound judgment in situations requiring independent decision-making and in handling confidential and sensitive material
Demonstrated ability to manage time and workload to multitask and achieve goals in a deadline-driven environment while maintaining strong attention to detail
Superior organizational skills; a work style that is thorough, accurate, and detail-oriented; the ability to follow through on assignments and projects
Ability to work well autonomously and as well as part of a team
Reliable attendance and punctuality record
AA degree required; Bachelor’s degree preferred
Three years minimum administrative support in a multi-supervisor environment; proven experience with client and external constituency customer service

223

Customer Support Specialist Resume Examples & Samples

Promptly answer telephone calls and respond to customer service requests. Assume ownership of issues received. Assign issue to appropriate staff members while maintaining action plan for client
Log all customer issues in designated database. Provide detailed and accurate notes for all activities needed to resolve issue. Promptly refer issues to other departments as needed
Ensure that all customer service requests are resolved completely and to the customer’s satisfaction. Communicate updates and resolutions to clients in a timely manner. Follow established policies and procedures regarding problem resolution
Provide detailed research results on client requests; refer technical rejection questions to analysts as appropriate
Provide feedback to manager on trending issues
Maintain data tables for existing clients
Complete projects as assigned by manager
Perform after hours on-call duties and monitor issue escalations
Create and send client alerts
Excellent human relation skills with a customer-centered approach
Strong work ethic and upbeat attitude
2+ years’ experience in corporate customer service environment, preferably including one year of technical customer service
Ability to communicate with others in a clear, understandable, and professional manner on the phone, via email, and in person; and the demonstrated use of written and verbal communication skills
Ability to calculate figures and amounts
Detailed and customer service-oriented
Excellent analytical, diagnostic, and troubleshooting skills; detail-oriented
Strong organizational skills, with the ability to multitask and prioritize multiple tasks

224

Customer Support Specialist, Singapore Resume Examples & Samples

Validate technical aspects of orders to ensure order accuracy, completeness and technical feasibility along with company requirements for shipping and revenue recognition
Review, book and manage all aspects of commercial and internal sales orders received from the business in an efficient and timely manner
Analyzes problems, determines approach within guidelines, prepares reports and recommendations
Provide phone and email support to internal partners
Monitor orders and update status to ordering parties
File documentation promptly and assist in auditing
3-5 years of experience with SAP or similar ERP systems. Solid experience in spreadsheets or database management will also be considered
2-3 years of customer support experience preferred
Familiarity with Internet commerce sites and overall comfort with technology strongly desired. Excel, Outlook, Word experience required
Strong written and verbal communication skills in English and one other Asian language (Japanese and Korean preferred)
Experience independently solving problems and working effectively in a team environment

225

Technical Customer Support Specialist Resume Examples & Samples

Ability to use and demonstrate an understanding of the products, systems, and technology developed by IDEXX as well as the many competitor products we support
A proven track record of providing exceptional customer service
Ability to learn quickly and apply skills and abilities to a variety of customer interactions
Strong ability to problem solve with attention to detail
Experience in a technically related field, veterinary practice, laboratory setting, and/or contact center environment is preferred
An Associate’s or Bachelor’s degree in a computer related discipline or scientific discipline preferred or equivalent experience
Networking and/or software support is a plus
Strong written and verbal communication skills; strong interpersonal skills with ability to establish rapport quickly
Highly motivated and goal-oriented, while working collaboratively for team success
Strong organizational skills, especially in a multi-tasking environment

226

Associate Customer Support Specialist Resume Examples & Samples

Maintain customer records by updating account information
Provide customer support via, phone, email or web request
Process orders, credits, returns, billings, licensing requests
Prepare correspondence and fulfill customer needs to ensure customer satisfaction
Manage priorities and document all support inquires in Salesforce.com
Document case solutions as Knowledge articles and submit to management for publishing
Promote new products and services
Manage marketing funds, special quotes and other requests
Develop training materials, set up training and VOC sessions with customers about new products, processes and services
Provide support to Tridium’s sales team, including issue resolution, on-boarding customers, pricing and renewals
Attend daily stand up meetings
Propose ideas to improve the processes and the overall customer experience
Manage special projects as required

227

Help Desk Technical Customer Support Specialist Resume Examples & Samples

Education: Associates degree in Information Technology or Computer Science or any combination of equivalent education and experience
Experience: Minimum of one (1) year of relevant and progressive professional experience in an IT call center environment or Information Technology field experience preferred
Licenses/Certifications: STI Knowledge Certified Help Desk Professional or CompTIA A+ certification preferred, or equivalent certifications for knowledge of customer support skills and hardware/operating system/networking technologies
Demonstrated proficiency in problem identification and resolution, including ability to resolve hardware, operating system, and application problems through appropriate troubleshooting methodologies
Possess good knowledge of remote user support and the technical ability to provide support for multiple products and services including but not limited to networks, client/server systems, computers, application software, online education software, peripheral devices, and others
Excellent communications & customer service skills, including ability to communicate technical information to non-technical audience
Demonstrated ability to manage multiple tasks simultaneously. Ability to work effectively, reliably, and independently
Provides first and second level technical support to address and resolve issues related to computer hardware, software, and network problems
Provides enhanced troubleshooting and escalates problems as appropriate, following department procedures
Enters and tracks status of issue tickets in ticketing system; updates customers on status of tickets
Gathers sufficient appropriate information from customers to ensure timely resolution of issues; searches for appropriate solutions when possible
Serves as a technical resource on desktop software applications such as but not limited to: Microsoft Word, Excel, PowerPoint, Access, and Visio. Explains the technical complexities of software to users. Supports and coaches users
Documents resolutions to common issues and creates basic flow processes to improve efficiency in issues resolution
Documents, tracks and monitors all calls to ensure timely resolution and updates outgoing phone greeting
Provides assistance to ISD Desktop Field Support on rotating basis as requested
Acts as liaison with other groups within ISD to promote communication and disseminate knowledge to others on the team
Provides training for other Technical Support Specialist on existing and newly implemented systems; reviews and corrects support documentation for new systems to ensure accuracy of information
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competencies; and supports department-based goals which contribute to the success of the organization
Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor and resource to less experienced staff

228

Technical Customer Support Specialist Resume Examples & Samples

Assists in monitoring class times as well as providing follow-up with professors
Corresponds with company departments and internal cross-functional teams to promptly resolve student and faculty issues
Master Adobe Connect and Learning Management System in order to proficiently provide technical assistance to faculty/students and troubleshoot with competence
Research and analyze web based technologies and services to keep current with emerging technologies
Troubleshooting technical issues and coordinating solutions with 2U’s technical team
Understand Student/Faculty Support processes in order to communicate and improve processes
Excellent verbal and written skills, with the ability to communicate in a courteous, tactful, collegial and concise manner
Excellent prioritization skills
Excellent time management skills required

229

Technical & Customer Support Specialist Resume Examples & Samples

Provide technical and customer support to clients in a timely, efficient and knowledgeabl manner
Perform continual evaluation of processes and procedures; suggest methods to improve area operations, efficiency and service to both internal stakeholders and external customers
Educate and train clients to ensure they have a technical understanding of reports which describe the identification and comparison of their microorganisms
Contribute to customer satisfaction by meeting qualitative objectives, including customer account set up and CRM usage
Complete job review process prior to release of customer reports and distribution of jobs to OTC department for billing
Provide sample results to customers via email following comprehensive job review
Escalate special requests made by customers extraneous to standard sample processing and sample ID report content
Maintain log of customer communications through LIMS, SFDC and other information management tools
Collaborate with marketing to ensure customer information is captured in CRM system
Perform follow-up phone calls regarding sample receipt and customer concerns
Prepare technical memos in response to customer queries
Perform database management related customer data entry
Assist customers with use of the web portal including demonstration of capabilities of the platform for tracking and trending
Maintain special customer handling database
Serve as liaison between customers, sales, marketing, quality, data review, laboratory management and R&D to ensure customer needs are being met
Provide support for new product offerings
Initiate and participate in investigations to reach resolutions for customer concerns or complaints
Adhere to work procedures and processes that support company and departmental standards, procedures, and strategic directives
Comply with all aspects of laboratory safety, safety stations, safety manual, safety SOP and MSDS sheets
Follow all company SOPs and comply with internal Quality System & cGMP standards
Education: Bachelor’s Degree (B.A./B.S.) in Microbiology or related field required
Experience:Three or more years in a customer facing or technical support role
An equivalent combination of education and experience may be accepted as a satisfactory substitute for the specific education and experience listed above
Other: Must be able to use appropriate judgment in upward communication regarding department or employee concerns. Must have working knowledge of the Quality System. Must be customer service oriented and have excellent customer relations and phone skills. Must be a team player and have ability to multi-task

230

Customer Support Specialist Resume Examples & Samples

Face to face support for account and sales reps
Monitor and resolve order issues
Perform tasks that relate to new item set up and stock situations
Manage back order reports and provide information to customer
Track orders/obtain pod's
Set up returns/credits

231

Customer Support Specialist Resume Examples & Samples

Answering Customer phone calls
Accurately recording order input in a timely fashion
NZ Orders and liaising with 3rd party warehouse in NZ
Answering Customer queries
Organising Quotes for Special/Made to order items

232

Customer Support Specialist Resume Examples & Samples

Respond to message board postings and take call center calls and review and respond to calls and messages that are assigned for follow-up and/or escalation
Participate in trainings
Act as first line response for questions related to Oklahoma’s Easy IEP and Early Childhood Program
Be responsible for maintaining adequate records/documentation for audit and internal control purposes
Responsible for learning Program Rules of the project to ensure ability to respond to all inquiries
Responsible for developing excellent working knowledge of PCG operating platforms required to fulfill job responsibilities
Remain current with project goals and deliverables
Assist with special projects and reporting as assigned
Remain current with changes in the system
Respond to message board and call inquiries within standard PCG performance metrics
Respond to support tickets in a timely way, and coordinate activities with other project staff
Initiate trouble tickets and coordinate through project staff
Communicate with Project Management on regular basis, ensuring clear understanding of project goals
Provide suggestions for continuing improvement of project performance in relation to customer support
Participate in internal and external meetings related to project performance and support
Communicate with Project staff on regular basis, regarding trouble tickets containing updated information on how to respond to customer questions
Customer support and call center experience, Special Education and Early Childhood experience is a plus
Thorough and unrelenting attention to detail
Fluent communication and interpersonal skills with customers, business teams, and technical colleagues
Very strong customer service orientation

233

Technical Customer Support Specialist Resume Examples & Samples

Bankruptcy
Law
Adaptability: Appropriately reacting to changing situations without a loss of effectiveness and enthusiasm for strategic initiatives and corporate goals
Attention to Detail: Appropriately completing all of the individual tasks accurately or according to workflow/process guidelines
Creativity: Being inventive, imaginative and innovative
Development of Others: Providing the means for others to grow and develop personally and professionally within and across departments
Energy: Maintaining a fast, active pace in the normal course of a day
Flexibility: Going into situations without preconceived notions with a willingness to assess various options in order to determine a course of action
Integrity: Strict adherence to job-related standards, values or norms
Learning Ability: Understanding and applying new information
Listening: Hearing and comprehending verbal messages and confirming back what you hear
Persistence: Refusal to give up from something or ability to keep your actions against your personal feeling that you’re not ready for these actions
Professional: Stay professional through any situation
Team Player: Functioning as an active member of a group while maintaining focus on your individual contributions and responsibilities
Verbal & Written Communication: Effective oral, written and nonverbal expression without preparation

234

Customer Support Specialist Resume Examples & Samples

One to three years of related experience required
Strong client servicing skills, attention to detail, strong time management and project management skills
Retail/Wholesale experience a plus

235

Customer Support Specialist Resume Examples & Samples

1)Customer management: Basic information and discount factor maintenance in Salesforce and ERP(SAP), agreement management, budget and rebate calculation, new customer commercial training, etc
2)Process and SOX controlling: All the special discount order and sample application checking, BAD application, eturn application checking, etc
3)Area sales people supporting: policy and process clarification, help to solve the systems error and problems, try to give comments or guidance when they need for all the special situations, control the data strictly and provide data only to relevant person
4)Coordinate with all function team: Sales, Products, Logistics, Finance, etc
5)Accurate and Prompt Report Work: sales monthly report, sales people appraisal report, distributor/customer performance report, etc
1) Bachelor degree
2) 3 years working experience
3) Team collaboration
4) Good communication skills
5) Learning Agility
6) Familiar with Excel or SAP is priority

236

Customer Support Specialist Resume Examples & Samples

Demonstrated ability to remain seated for long periods of time to perform telephone work in a call center environment
Demonstrated ability to build strong working relationships to resolve customer inquiries
Strong computer aptitude with the ability to learn quickly and apply new knowledge

237

Technical Customer Support Specialist Resume Examples & Samples

Electro-Mechanical Aptitude
Have knowledge of basic electrical theory and mechanical aptitude required to disassemble, repair, and reassemble power tools. Be able to make warranty determination in consultation with technicians and users
Basic Office Suite including MS Word, Excel, Outlook, Access, and SAP, PowerPoint is helpful

238

Customer Support Specialist / Data Entry Resume Examples & Samples

Process program registrations received via fax, e-mail and phone on a daily basis
Ensure prompt updates to program database on an ongoing basis
Maintain effective communications with multiple external and internal customers
Maintain accurate electronic records of information regarding patient and program registrations, patient data, laboratory alerts, and requests for further information; and
Communicate with internal and external clients as deemed necessary
The Risk Management Associate will also be assigned other duties and tasks as required
Minimum 2 years experience in the pharmaceutical/biotech or healthcare-related industries
College diploma or University degree in a related field
Previous experience in a customer service/data entry role
Proactive customer focus
Ability to consistently meet deadlines
Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs

239

Customer Support Specialist Resume Examples & Samples

2-5 years of experience in successful sales support
Ability to prioritize multiple tasks with a sense of urgency
Effective communication and documentation abilities
Proficiency in our products and processes

240

Customer Support Specialist Resume Examples & Samples

Associate degree in Accounting or equivalent combination of education and work experience
Minimum 2-3 years of related experience
Excellent organizational skills, reconciliation
Analytical/problem-solving skills
Negotiation dispute resolution skills
Good interpersonal and communication skills (both written and verbal). Must be able to interact professionally with internal and external contacts
Proficient computer skills, including Microsoft Office
Light lifting

241

Customer Support Specialist Resume Examples & Samples

To offer excellent customer service
To administer all export orders in an efficient, acceptable manner in line with the procedure in place
To develop good working relations with the customers, their agent, Spatial and other departments to ensure all the customers’ requirements are met
To ensure all terms and conditions on the order are examined and either accepted or rejected and the customer advised accordingly
Liaise with other Departments to ensure timely procurement and dispatch of stock orders
To produce the correct documentation to meet both the customers and legal requirements
To advise Customers of prices and availability of stock
To ensure the computer invoice complies with the quotation, order and the export invoice sent to the customer
To handle any customer complaints in accordance with procedures in place and the requirements of ISO9001:2000
Provide support and liaise with the external sales team
To offer assistance to other members of the UK & Sales export team
To ensure level of work is up to the standard required
Other duties may have to be undertaken which will be determined by the Company, taking in to account the current level of responsibilities, experience and capabilities

242

Customer Support Specialist Resume Examples & Samples

Customer assistance Ensures the resolution of customer issues (e.g. order, technical,
Customer relations Proactively informs customers about issue status based on inputs, and
Data analysis Prepares and analyses regular statistics (e.g. forecast) using available tools

243

Customer Support Specialist Resume Examples & Samples

Process incoming calls on all ACD lines coming into the Customer Resolution Center
Create and maintain service ticket requests and messages in the Service Management System
Utilize text paging functions for all telecommunication devices used by associates
Resolve customer inquiries utilizing the Service Management System and the internet
Send email correspondence to non Liebert Vertiv divisions as instructed
Follow customer and equipment instructions when creating service tickets
Assign approved service providers according to procedures
Provide instructions and information to time and material customers requesting service
Maintain customer engineer statuses in the Service Management System
Meet 85% Quality Monitoring (Inbound Calls and Emails)

244

Associate Customer Support Specialist Resume Examples & Samples

Serve as the primary customer support contact person for enterprise subscription customers
Provide triage of technical support cases for customers by taking incoming calls and responding to web-based inquiries
Exceed customer expectations by providing an outstanding customer experience
Regularly collaborate with in-house support engineers and developers on trying to come up with creative solutions and improve customer satisfaction
Contribute to global Red Hat knowledge management system in the process of working customer issues
Customer service work experience in a fast-paced, high-volume environment
Outstanding troubleshooting and problem-solving skills
Detail-oriented with a passion for investigation and problem resolution
Ability to communicate clearly and concisely with customers that have various levels of technical expertise
Ability to handle multiple tasks at once, prioritize, and work under pressure
Outstanding communication skills in English
Ability to thrive in a fast-paced, fast-changing, high-tech business environment
Prior help desk or call center experience is a plus
Experience with the Linux operating system and corresponding services is a plus

245

Customer Support Specialist Resume Examples & Samples

Invoice and process sales transactions for clients purchasing parts and equipment
Answer phones by 3rd ring
Respond to email within 24 business hours
Listen fully to customer complaints/issues. Express empathy, then analyze problem and work with team members to resolve issues in a timely manner
Assist directly or route customers to the appropriate personnel for assistance
Track and follow-up on customers outstanding issues
Develop customer service “Best Practices” in order to provide consistent, outstanding service
Prepare and maintain a Customer Service Specialist binder documenting the best practices with detailed procedures
Provide documentation through detailed work log and service orders
Conduct customer surveys to obtain customer feedback on service and sales
Communicate customer feedback to technicians, sales and management teams in order to develop better processes
Maintain weekly reports on customer inquiries, responses and feedback so as to develop customer service analytics and trends
Maintain a clean and orderly storefront and displays by way of stocking, dusting and vacuuming
Help maintain a clean and sanitary environment in office, common and community areas
Maintain accurate inventory with computer counts accurately reflecting what is on the shelves and in the service trucks
Keep parts room stocked and organized for ease of use and inventory accuracy
Order parts and equipment according to management guidelines, prudently and efficiently
Assist Field Service Technician’s with parts and service issues

246

Customer Support Specialist Resume Examples & Samples

Provide technical assistance to students by responding to incoming service requests about Red Hat Online Learning system
Assist students with understanding our Red Hat Online Learning system and course content, and course related guided lab exercises
Apply hotfixes to course content or lab environments
Collaborate with other members of the Red Hat training teams to resolve issues for our students
Continuously expand your knowledge of Red Hat solutions
Premium customer service skills and prior customer-focused role experience
Red Hat Certified System Administration (RHCSA) and Red Hat Certified Engineer (RHCE) certifications
Shell scripting or Java programming experience is an advantage
Ability to troubleshoot Red Hat JBoss Middleware solutions is a plus

247

IT Customer Support Specialist Resume Examples & Samples

Provide quality customer service on inbound support calls, support tickets, and e-mails
Maintain high productivity and use time effectively by achieving department goals for manned time
Attend scheduled team meetings, training sessions, and learning opportunities
Maintain knowledge of company policies, procedures, and programs by frequently checking resources, reading e-mails, updates, and information
Proactively identify coaching/training opportunities on incoming calls, chats, support tickets, and e-mails, and give information that will enhance and improve customer satisfaction
1 year of customer service and/or IT related experience
Strong analytical/problem solving skills balanced with effective communication and excellent customer service skills
Appropriate technical support experience and knowledge of: Windows platforms, multiple internet browsers, support for remote and local staff. Proficient in a Windows-based computer environment
Exceptional English verbal and written communication skills
Some technical background across infrastructure technologies, e.g. network, voice
Ability to work independently and in a team environment, analyze problems and make decisions with minimal management intervention; proactively involve key technology infrastructure teams when necessary
Awareness of new existing technologies, architectures, and best practices

248

IT Customer Support Specialist Resume Examples & Samples

Analyze and resolve technical problems raised by external customers via phone, web chat, and fax using established troubleshooting procedures. May specialize in one or more software technologies
Log interactions. Escalate as needed. Follow up on escalated issues by calling back following investigation or referring issues to the Tier 2 support team
Monitor the system for errors, bugs, and potential performance enhancements
May perform emergency setups and configurations for customers
Provide training to customers in routine program operation
0-2 years of related experience
Outstanding customer service skills and resourcefulness
Self-motivated, accountable approach combined with strong sense of teamwork

249

Customer Support Specialist Resume Examples & Samples

Communication - demonstrates intermediate knowledge of various communication methods, and the ability to present and receive information in the most appropriate matter. ie. Client facing information published after product releases, etc
Problem Solving - demonstrates intermediate knowledge of problem-solving and decision-making techniques, and the ability to generate solutions to problems and decide on a course of action
Integrity and Trust - demonstrates basic ability to operate with a high degree of honesty and openness, such that respect and trust is earned by coworkers and customers
Business Knowledge - demonstrates basic knowledge of Ceridian and its place in the market
Business Development - demonstrates basic knowledge of business development techniques, and the ability to identify opportunities, plan and develop business in support of unit objectives and Ceridian's strategies
Computer Literacy - demonstrates basic knowledge of personal computers and the systems and software commonly used in your area, and the ability to use them in accomplishing tasks
Customer Focus Contact occurs with customers (internal and external) on a regular basis

250

Customer Support Specialist Resume Examples & Samples

Ability to work a Monday-Friday shift of 11AM-8PM
Provides outstanding quality customer support with a high degree of customer satisfaction, functional and technical expertise, as well as thorough and timely response to customers, via phone, email or online chat
Performs excellent analysis, problem determination and troubleshooting with the ability to know when to escalate
Achieves and maintains proficiency with the capabilities of Bottomline’s software as a service applications as well as corresponding system and software changes
Develops and maintains customer relationships
Acts as a primary contact for customers regarding technical and “how to” issues
Assists customers/users by providing training over the phone as needed and explaining additional functionality the customer/user may not be currently using
Documents call transactions, processes and methodologies used to diagnose and resolve the customer’s issues within the appropriate CRM tool
Assists with identifying root cause of problems; manages and resolves issues in a constantly changing environment
Emphasis on attention to detail
Experience supporting SaaS applications preferred
Solid understanding of basic computer functions and ability to teach/train users
Excellent organizational, problem solving and communications skills
Ability to work independently and balance multiple priorities
Prefer three or more years of experience in a customer service or support environment

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