Customer Service Team Resume Samples

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O Jones

Ofelia

Jones

76607 Marcellus Rapids

Dallas

+1 (555) 556 9849

76607 Marcellus Rapids

Dallas

Phone

p +1 (555) 556 9849

Experience Experience

Boston, MA

Customer Service Rep-team-brantford

Boston, MA

Aufderhar LLC

Boston, MA

Customer Service Rep-team-brantford

Provide assistance and support to internal partners including Sales, Marketing, Finance, Distribution Centre representatives relating to order processing
Support customer/consumer relation inquiries received via telephone, fax, and mail or otherwise, following existing Company policies, procedures and programs
To pro-actively advise customer service, sales managers and Sales Administration Manager of any issues affecting customer orders and deliveries
Ensure timely and accurate order entry and release of orders for processing
Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
Deliver the highest level of customer service for all Team Dealers and accounts
Transmit confirmation for all orders entered

Philadelphia, PA

Medical Team-customer Service Associate

Philadelphia, PA

Parisian, Kunde and Feil

Philadelphia, PA

Medical Team-customer Service Associate

Daily Blood Work Audit – review laboratory reports for adequacy and completion
Coordinate/Re-Schedule exam components that were performed incorrectly or missed upon examination
Customer Service: Communicate with customers, assess areas of dispute, resolve issues and address concerns for all clients. Incident Reports
Out bound calls to include (but not limited to) the laboratories and medical facilities to request and determine if services were performed and to request documentation and amendments for service
Knowledge of Department of Transportation (DOT) regulations contained in 49 CFR 39143
Audit Medical Exams to include (but not limited to) CSO & DOT Exams for adequacy and completion
Answer phone calls and relay messages

present

Boston, MA

Customer Service Associate Team Lead

Boston, MA

Herzog, Kautzer and Klocko

present

Boston, MA

Customer Service Associate Team Lead

present

Evaluates the quality of Customer Service Representatives' calls from customers; provides feedback to reps on strengths and areas for improvement
Provides input for performance appraisals
Evaluates the quality of representatives’ calls and provides feedback on strengths and areas for improvement
Recommends streamlining opportunities and process improvements
Acts as an escalation point for resolving customer issues
Monitors operations to ensure adherence to service level standards and company/department policies and procedures
May communicate with clients, vendors and other departments to ensure quality service delivery and customer satisfaction

Education Education

Bachelor’s Degree

DePaul University

Bachelor’s Degree

Skills Skills

Answering phones when executives are not available
Friendly and professional personality
Ability to communicate effectively with customers, peers and management
A team player who possesses the ability to work in a learning environment
Ability to work in a fast-paced environment, handle multiple priorities and learn new procedures
Assist customers charge accounts questions
Organizing stores Paycheck Distribution
Paycheck payout's and gift card/prize distributions
Actively listen and resolve customer questions and concerns
Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude

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15 Customer Service Team resume templates

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Team Leader, Customer Service, Small Business Resume Examples & Samples

Effectively lead, develop and motivate Reps using rigorous coaching practices to achieve business indicators, with a focus on achieving customer experience goals
Probe on root cause of escalations in order to influence changes to policies and practices to better the Customer experience
Translate business opportunities into precise coaching strategies for agents and leaders within the organization
Monitor and analyze results/reports to assess performance and identify performance gaps at both the individual, team, and centre levels; develop and implement solutions to resolve gaps to ensure balanced performance
Build strategic and effective partnerships with key partners including Marketing, Field Services, Business Enablement and Training Design/Delivery partners to identify and resolve potential and actual process/performance gaps
Maintain a high level knowledge of the Bell’s Product and Services, marketing strategies, and the competitive marketplace in order to convey and communicate company’s orientation and initiatives in the marketplace; Leverage acquisition and loyalty objectives to proactively optimize the customer needs in order to keep them happy and loyal
Manage costs to meet financial commitments
Strong leadership skills with a proven track record in leading and motivating Teams in a contact centre customer environment
Results oriented and thinks out of the box to drive sustainable actions
A self-starter; requiring little if any “hand holding”
Possess strong negotiation skills and the ability to confidently lead and inspire people through change in a fast paced and rapidly changing environment and marketplace
Maximises the utilisation of new tools in their environment to yield significant, positive gains for the business
Experience in applying Performance Management elements to create and foster a high performance culture across a large team
Active listening skills and capable of communicating in a way that engages others in dialogue and builds rapport
Demonstrates authenticity through respect, empathy, and interest in others
Exceptional organization and planning skills to deliver on business objectives and provide visible leadership to a large team
5+ years of experience leading groups in a contact centre environment
Proven track record in problem solving and initiating service and productivity improvement solutions
Bachelor in Business Administration is an asset

Team Leader Retail Customer Service Resume Examples & Samples

Communicate both verbally and written
Specialized functional or technical knowledge that allows for independent thought and action on important department activities
Advanced proficiency with computer functions with MS office suite strongly preferred
High School Diploma or equivalent required, Bachelor’s Degree preferred

Customer Service Rep-team-brantford Resume Examples & Samples

Respond in a timely and efficient manner to all incoming inquiries and correspondence, both internal and external
Support customer/consumer relation inquiries received via telephone, fax, and mail or otherwise, following existing Company policies, procedures and programs
Proactive daily Review of order book to ensure customer requested delivery is achieved in full
Process, coordinate and investigate Account shipment claims or return requests received via e-mail or otherwise following existing Company policies, procedures and programs
Excellent command of English language, French beneficial

Customer Service, B-helpful Team Resume Examples & Samples

Books in store service appointments
Provides feedback and coaching to issues that land at the b-helpful desk
Responds promptly and efficiently to customers on the phone, resolve their needs and connect them to the expert who can assist
Prior retail or related experience preferred
Ability to communicate effectively with customers, associates, peers and
Ability to quickly problem solve issues to create an outstanding experience for our customer

Customer Service B-helpful Team Resume Examples & Samples

Graciously processes returns seamlessly
Exceptional customer Service skills required
Team player who possesses the ability to work in a learning environment
Enjoy meeting and interacting with customers; demonstrates an energetic

AP Customer Service Team Member Resume Examples & Samples

Above 5 year experience in an accounting background
Team management and initiative spirits
Presentation skills is a must
Good Communication skills both in English and Mandarin
Advanced Microsoft excel
Accounts Payable Process Knowledge is preferred
Working knowledge of Oracle Financials preferred

Customer Service Manager / Team Manager Resume Examples & Samples

Lead and motivate a team of customer service associates (CSAs) through 1:1s, behavioral and customer‑handling coaching and individual development plans; develop talent and manage team performance in order to meet and exceed customer satisfaction goals
Communicate and deliver Amazon CS vision, direction and culture, ensuring that each CSA is constantly answering the question asked, reducing customer effort, treating every customer as a friend, and ultimately solving the problem for Amazon’s customers
Ensure schedule adherence, workflow accuracy and team productivity goals are met and that administrative tasks (time-keeping and payroll inputs) are accurate and on-time
Support CSA recruitment as required
Participate in site-wide improvement projects and initiatives
High customer obsession, both for internal and external customers
Experience of delivering results consistently; goal-driven and motivated by achieving targets
Able to respond readily and flexibly to changes
Uses analytical skills to solve problems
Able to motivate a small team; acts as a role model
Advanced computer literacy and proficiency with MS Office tools
Fluent Dutch, German and English
Two or more years’ experience in contact centre operations
Advanced computer skills using a variety of programs

Team Lead Genetics Customer Service Resume Examples & Samples

Perform duties in a safe manner. Maintain a safe and clean working environment by complying with procedures, rules, and regulations
Perform duties according to standard operating procedures (SOPs), ensure that required data is properly documented in a timely fashion according to the current SOPs
Provide daily direction and communication to employees to schedule work to ensure its completion and data entry in into the Laboratory Information Management System (LIMS) in a timely, efficient and knowledgeable manner
Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
Process samples received for testing by entering the required sample information to the business database in a timely and accurate manner
Support staff training according to current Customer Service SOPs as needed, ensure employees have appropriate training and other resources to perform their jobs
Author, review and revise Customer Service SOPs as needed
Provide continual evaluation of processes and procedures,and model a culture of continuous process improvement
Conduct process investigations and troubleshooting as assigned by the Quality Manager and/or the Genetics Leadership Team
With QA or QC guidance, independently troubleshoot anomalous test results, assist with investigations into questionable or out-of-specification laboratory data
Utilize Key Performance indicators (KPIs) and other metrics to identify and report negative trends in lab performance
Prepare or assist in the preparation of Corrective Action/Preventative Action (CAPA) reports
Independently lead special projects under the guidance of the Technical or Laboratory Manger that are important to area/process improvement
Supervise colleagues and contractors in your team by reviewing and approving timecards and time-off requests, and manage of the team shift schedule in order to deliver excellent customer service
Ensure that regular one-on-one meetings are undertaken with the colleagues and contractors in your team to review performance, and ensure the business is supporting their needs and development plan
Assist the Lab Operations and Customer Service Head with hiring new talent
Liaise with the Laboratory Manager to prioritize work in your team in order to meet quality and turnaround time metrics
Facilitate new product / process training in your team in collaboration with the Quality and Product Delivery team, Technical Services and Marketing
Assist in the development of training materials relevant to the customer service team as required in collaboration with others in the Customer Service team and the wider Genetics Business to ensure alignment in the delivery of our genetics services
Be involved with customer and field force education initiatives
Bachelor degree desired with at least two years’ experience in a genetics customer service role (internal) or five years’ experience (external), or an equivalent combination of education and experience
Proficient in Microsoft Office Suite (Word, Excel, and PowerPoint)
Familiarity with database systems (e.g., M/S Access) and SharePoint development and management will be a plus
Comfortable in a rapidly changing environment

Team Leader Nespresso Customer Service Resume Examples & Samples

Monitoring and evaluating performance, resulting in individual action plan
Coaching and training his/her team member to improve their skills and knowledge
Raising actions that is not in his direct scope: training needs, IT evolutions, process update, content update.
Sharing any best practices within the team, or in-between the teams
People management: Coaching & training skills
Efficient time management
Bachelor degree or equivalent by experience
Perfect knowledge of the local languages NL and FR, good knowledge of English
Good knowledge of MS Office

Team Lead-national Accounts Customer Service Resume Examples & Samples

Handles incoming calls, emails, inquiries and transactions from various segments within the book of business
Possess a strong knowledge of internal process, understands relationships and key linkages between business units
Collaborates with internal and external parties to coordinate service related activities and manage client projects
Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions
Possess strong time management and follow through skills, has the ability to transition seamlessly between service requests, ensuring all deadlines are met and service is confirmed
Provides customer proactive service and education regarding service options, charges, billing, and contracts
Documents each interaction, ensuring service, pricing and other required information are entered into our Acorn system
Strives to meet or exceed service and operational goals established for the service, including productivity, quality, accuracy and timeliness goals
As required by management, maintains routine customer service related reports and creates reports as requested
Experience: 2 years of customer service experience with a minimum of 6-12 months as a WM customer service representative (in addition to education requirement)
Professional phone and email etiquette
Ability to react well under pressure and treats others with respect
Be punctual at work
Works efficiently and effectively, both independently and as a team to ensure exceeding call center’s standards

Customer Service Group & Team Managers Resume Examples & Samples

Bachelor’s degree in a quantitative field (engineering, economics, math, statistics)
Minimum four years’ experience in Amazon CS or min two year experience in another people leadership role
Strong commitment to exceptional customer experience, and a high level of dedication, enthusiasm, motivation, and persuasive ability in a team and cross-functional environment
Ability to develop new ideas and creative solutions
Exceptional influencing and leadership skills
Minimum two years’ experience in Amazon CS or minimum one year experience in another people leadership role
Exceptional analytical and interpersonal skills
Advanced working knowledge of MS Office (esp. MS Excel) suite of products skills
Analysis experience in Customer Service or Operations
Operations Research or Capacity Planning experience strongly preferred
A Bachelor’s degree
Knowledge on process improvement and quality measures

Accounts Payable Customer Service Team Member Resume Examples & Samples

Assist with Timesheet Administration, providing Customer Service to employees, and Timesheet data entry
Assist the Accounts Payable team with projects, payment verification, filing, etc
High levels of customer service
Ability to organize large amounts of information
Customer Service experience in an Accounting environment
A desire to provide excellence in Customer Service
General knowledge of basic Accounts Payable processes
Data entry experience
Accounting experience preferred

Manager for Customer Service Team Resume Examples & Samples

Manage the sales support team
Train and coach the customer service staff
Analyze current metrics, policies, strategies, and processes
Assist in escalated situations

Customer Service Import Team Lead Resume Examples & Samples

Commercial experience
Ability to work with data
Strong coaching and staff development skills
Continuous improvement mindset
Play to win mentality
Ability to actively display the CARE behaviors
Builds constructive and effective relationships with all kinds of people both inside and outside of organization
Uses diplomacy and tact, and Can defuse even high tension situations comfortably
Constructs compelling development plans and executes them for his/her team
Blends people into teams based on their contribution to the overall team goal
Knows how to get things done both through formal channels and the informal network
Uses rigorous logic and methods to solve difficult problems with effective solutions
Deals with problem direct reports firmly and in a timely manner
Can negotiate skillfully in tough situations with both internal and external groups
Is constantly and consistently one of the top performers
Can present the unpolished truth in an appropriate and helpful manner
Has the functional knowledge, the technical knowledge, and the skills to do the job at a high level of accomplishment

Customer Service Group Team Lead Resume Examples & Samples

Must have a broad, deep, and professional customer service orientation and demeanor
Must have supervisory experience in a demanding, high-tempo, operational, customer service environment
Must have a broad understanding of networking, client resources, and troubleshooting practices in a Microsoft Windows Operating System environment
Must have experience in employee tasking, scheduling, professional development, performance assessments, career counseling, conflict resolution, and progressive disciplinary processes
Must have a broad understanding of client peripherals including KVMs, card readers, monitors, blades, and printers
Must have the flexibility to occasionally work different shifts (days, nights, and weekends) if and when needed
Must have the ability to prepare, objectively review, and deliver metrics and technical presentations
Must have verbal and written communication skills commensurate with team leadership
Must have an active DoD final Secret clearance or above, and be able to retain it
Must meet DoD 8570 certification eligibility requirements (e.g. Security+ CE)
Demonstrable experience with USAF command, control, and communications hardware is highly desired
Demonstrable experience interfacing with USAF and/or DoD customers at high levels is highly desired
Windows Operating Environment knowledge, training, and related certification is highly desired
Network vulnerability mitigation and resolution experience is highly desired
Remedy trouble ticket experience and skills are highly desired
A DoD TS or TS/SCI clearance is a significant plus

Team Leader Ssc Customer Service Resume Examples & Samples

Leads Customer Service Representatives in the performance of their duties. Trains, coaches, and provides guidance to Customer Service Representatives
Executes duties of Customer Service Rep II
Completes all aspects of SSC Order Management
Responsible for purchasing activity (placing/receiving PO’s in systems and in warehouse)
Provides backup support for various warehouse duties as needed (assembly, checking and loading of customer orders)
Executes daily office tasks and office administration
Executes shipping and receiving tasks as needed
Provides service in showroom
Ensures adherence to company policies and procedures
Dal Systems (Online, PC, JDE) knowledge
Computer Software Knowledge (Word, Excel, Lotus Notes)
SSC Operating Procedures
Certified Forklift Operator
3 or more years customer service experience
Supervisor or lead level experience preferred

Customer Service Rep, LCS Enterprise Team Resume Examples & Samples

Answers inquiries from customers
Escalates client service issues or concerns to senior team members and/or management
Performs research to respond to customer inquiries
Provides accurate, timely information meeting the customer’s needs through problem resolution
Provides customer service to internal and/or external stakeholders, recognizes what needs to be done to meet customer needs and demonstrates flexibility and responsiveness to meet customer needs
Recognizes general issues/concerns for assigned area(s), explains effect on the customer’s service experience, and suggests process improvements
Responds to and resolves customer inquiries meeting departmental quality and production standards
Supports and promotes change management and/or departmental/enterprise initiatives
Works overtime as needed
0-1 years of experience, preferably in a customer service environment
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Ability to work with others in a team environment
Demonstrates strong interpersonal skills with a collaborative style
Demonstrates strong organizational skills with the ability to prioritize workload and multitask while maintaining strict attention to detail
Drives tasks to completion

Customer Service Quality Team Leader Resume Examples & Samples

Supervise quality improvement activities to ensure goals are achieved consistently
Motivate and manage an international team of Quality Specialists
Oversee and monitor the development and implementation of the quality improvement program across all offices, report to the Training and Quality Manager on the activities’ completion as well as define strategies to improve quality processes
Work closely with the Training and Quality Manager to develop Quality Specialists’ skills and improve their performance
Lead local and global calibration sessions and define action plans for variance reduction
Provide training on quality processes
Provide the management with reporting on Quality, C-sat and other operational KPIs related to quality performance in order to support strategic decisions
Work closely with the Training team to identify needs and cooperate on the creation of continuous training contents
Professional experience: minimum of 2 years of customer service quality assurance and 1 year in a management role
Excellent analytical skills
Good Excel skills
Ability to multi-task in time sensitive situations
Experience working with an international company with multiple stakeholders
Flexibility in schedule; must be available to work possible evenings, weekends and holidays when needed by global team
Fluency in English is mandatory

One Team Customer Service Spanish Speaking Process Expert Resume Examples & Samples

Spanish Proficiency
Good communication skills required
Ability to perform processes as per pre-defined design
Strong Service Mindset
Knowledge of global CS systems
With experience in handling Customer Service export transactions/processes and dealing

Medical Team-customer Service Associate Resume Examples & Samples

Out bound calls to include (but not limited to) the laboratories and medical facilities to request and determine if services were performed and to request documentation and amendments for service
Customer Service: Communicate with customers, assess areas of dispute, resolve issues and address concerns for all clients. Incident Reports
Daily Blood Work Audit – review laboratory reports for adequacy and completion
Daily Data Entry of customer and account data including (but not limited to) exam information
Coordinate/Re-Schedule exam components that were performed incorrectly or missed upon examination
Audit Medical Exams to include (but not limited to) CSO & DOT Exams for adequacy and completion
Accountable for Laboratory Supply Orders for current and new clients
Answer phone calls and relay messages
Prepare, compile and sort faxes, email and mail documents
Skills/Attributes Required
Ability to stay focused due to frequent interruptions
Ability to work in a team environment to ensure common goal of providing exceptional client service
Ability to adapt to changing environment and shifting priorities as relates to business needs of organization and the client
Strong written and verbal communication skills. Must have the ability to effectively present information, respond and follow-up on questions and inquiries from clients, other managers and subordinates
Knowledge Required
General Computer Knowledge
Ability to navigate Microsoft Office
Basic knowledge of office equipment: fax, phone and scan
Knowledge of DOT/NON DOT Exams protocols and procedures
Knowledge of Department of Transportation (DOT) regulations contained in 49 CFR 39143
General Office Experience
High school diploma or equivalent required - Some college preferred
1 year experience with Occupational Third Party Administrator

Team Member, Customer Service Resume Examples & Samples

High School diploma required; prefer Associates Degree or equivalent work experience
Demonstrated knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Demonstrated computer skills (e.g. ERP systems, Outlook, Access, Excel and Word.)
Demonstrated problem solving and communication skills
Must have the ability to work flexible hours, as needed to support the business needs
Must be able and willing to work successfully in a team environment

Forwarder to Customer Service Ocean Team Resume Examples & Samples

Customer centric shipment handling
Day2day communication with assigned customers
Shipment forecasting and allocation control
Continuous monitoring of “on water” business
Destination handling and coordination – advising of containers, customs processes, and last mile delivery
Developing on existing customer solutions
Has 3-5 years of experience from freight forwarding, preferably from Sea freight
A high proficiency in spoken and written Danish and English
A good knowledge and understanding in computer systems
Experience within freight forwarding
The ability to be a true team-player
The ability to handle a large workload without compromising the cooperation with customers, colleagues and other stakeholders
The will and capacity to take responsibility and deliver on set targets with the customer in focus
A creative mindset and a flexible approach

Experienced Leader to Head up our Ocean Customer Service Team Resume Examples & Samples

Leading, guiding and developing the Ocean team and owning all operational activities under file management
Project management, continuous improvement and customer implementation
Maintaining and developing customer relations
Daily management of capacity and priorities in the team
Perform regular sit-in’s with the team in order to continuously learn, validate and challenge the processes within the team
Create and facilitate training for team members, existing and new, when required
Supporting in customer query resolution and exception handling
Supporting team and acting as escalation point when needed
3-5 years of experience from freight forwarding with at least 2 years experience as a leader
Great communication skills and tackle challenges with proactivity
A natural curiosity and thrive when solving problems and taking ownership
Ability to prioritise (own and others tasks) combined with good planning skills
Presentation/facilitation skills
Well organized with strong attention to detail
Team player with a “can do” attitude
A coaching mindset
Master English and Danish on business level

Customer Service Team Assistant Resume Examples & Samples

Responsible for Call Handling (Communication with Customer, inform and follow up on customer call)
Job Dispatching for Customer Service Engineers (CSE) and APP
Cooperated with CSE, TSE and Logistic for supporting customer
Spare part process & stock movement belonging to Customer Service
Coordinate with Sale, Application Manager or Regional HQ about training request
Cooperated with ASEAN and HQ Service Support Center
Prepare HQ and local report as requested

Team Leader, Customer Service Management Resume Examples & Samples

Minimum of 3 years of experience in a high pressure, customer facing role
Prior experience in leading teams is essential
Highly organized, with attention to detail and a dedication to resolving issues
Calm and effective under pressure. Able to remain professional in high stress situations
Very strong written and verbal English communication skills are essential

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