Customer Service Executive Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the customer service executive job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

E McKenzie

Etha

McKenzie

7116 Nash Bridge

New York

+1 (555) 629 2266

7116 Nash Bridge

New York

Phone

p +1 (555) 629 2266

Experience Experience

New York, NY

Customer Service Executive

New York, NY

Metz-Smitham

New York, NY

Customer Service Executive

Address root causes and seek continuous improvements – constantly look for ways to improve work processes
Assist the Marketing Manager, CRM & Planning in reporting SLA performance, customer satisfaction and net promoter scores
Provide assistance on long and short term projects from marketing and finance teams providing regular updates on progress made
Provide assistance on long and short term projects from marketing, advertising, technology, and finance teams and providing regular updates on progress made
Work closely with customer service manager, product owners or business to identify areas of improvement based on customer enquiries landscape
Manage relationships with hotels by providing high levels of customer service and account management support
Partner with local management to develop and improve design of customer service organization, including systems and process design

Phoenix, AZ

Vnc-airfreight Customer Service Executive

Phoenix, AZ

Morissette-Cronin

Phoenix, AZ

Vnc-airfreight Customer Service Executive

Provide feedback on product and process improvement to Team Leader
Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction
Prepare operational reports assigned by Team Leader / Manager
Carry out ad-hoc tasks assigned by Team Leader / Manager
Report service or business failure to Team Leader/ Manager
Ensure vendor management within your area is carried out and properly followed-up
Issue HAWB to vendors

present

Detroit, MI

Senior Customer Service Executive

Detroit, MI

Volkman-Keebler

present

Detroit, MI

Senior Customer Service Executive

present

Acting as a point of resolution for customers who have complaints
Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the Barclays Group Complaint Handling Policy
Following correct escalation procedures to Line Management and/or Customer Relations
Obtain and evaluate all relevant information to handle inquiries and complaints
Direct requests and unresolved issues to the designated resource
Record details of inquiries, comments and complaints and actions taken
Communicate and co-ordinate with internal departments

Education Education

Bachelor’s Degree in Professional Support That Strengthens

Columbia University

Bachelor’s Degree in Professional Support That Strengthens

Skills Skills

Good learning ability, accountability, strong execution, and problem solving ability
Superior verbal and written communication skills in English and German with the ability to quickly establish trust and reliability over the phone
Ability to work under tight deadlines, able to motivate others, energetic and able to work under pressure, and independent
Customer oriented, highly organized and attentive to details
Attention to detail and the ability to prioritize and meet deadlines
Approachable and presentable
Strong organization skill and good time management
Strong interpersonal skills and ability to work in stressful environment
In addition you will possess an ability to self-motivate and strive towards individual goals; you will balance this ability with the desire to support your colleagues. Above all, you will push service delivery boundaries to ensure our customers receive the highest level of service
Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications

Create a Resume in Minutes

15 Customer Service Executive resume templates

Read our complete resume writing guides

Customer Service Executive Resume Examples & Samples

The primary goal is to ensure customer satisfaction and increase customer loyalty while projecting a professional, efficient and positive approach
Provide superior customer service via telephone and e-support for the Dow Jones suite of product in both English and German
Assist customers with inquiries concerning product navigation, content, research advice, billing/account administration, and first line technical support
Ensure customers get accurate and timely updates and resolutions while meeting key performance indicators
Assist in identifying opportunities within accounts and escalate/liaise with Sales teams
Make independent decisions to resolve customer issues with strong problem solving and analytical skills
Superior verbal and written communication skills in English and German with the ability to quickly establish trust and reliability over the phone
Ability to listen, empathize, and effectively handle challenging customers in a professional and pleasant manner
Sound judgment and a commitment to customer satisfaction with the ability to build and develop relationships to identify problems, assess needs, and find solutions
Ability to maintain a positive attitude in an often busy and intense environment
Strong aptitude and desire to learn new technical systems and applications
Attention to detail and the ability to prioritize and meet deadlines
Ability to follow a large set of procedural guidelines to a very high accuracy level and adjust to changes when required
Positive outlook on change and flexible approach to team-based work environment and structure
Confident team player with experience working on a team
Desire to grow with the company

Customer Service Executive Resume Examples & Samples

Provide high-level telephone and e-support on Dow Jones suite of products and services by answering our global customer queries concerning billing/account administration, pricing, content, product navigation, and delivery
Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient and positive approach
Ensure all relevant procedures are followed from beginning to resolution

Senior Customer Service Executive Resume Examples & Samples

Acting as a point of resolution for customers who have complaints
Providing timely, accurate and comprehensive responses to customers and their appropriate representatives
Using good judgement and initiative, developing resolutions to complaints by telephone, adhering to the Barclays Group Complaint Handling Policy
Following correct escalation procedures to Line Management and/or Customer Relations
Communicate and co-ordinate with internal departments
Undertake tasks as requested by the Team Leader to support the business and team performance
Deal with complex customer situations and aggrieved, angry and frustrated customers
Undertake a detailed review of protracted and difficult complaints with the aim of identifying areas for improvement as well as acting to address, as agreed with line management
To become multi skilled in all Operational areas, supporting when required
Cover in the absence of a Team Leader, carrying out all their general day to day tasks

Customer Service Executive Resume Examples & Samples

To act as the first point of contact for walk-in customers
To grow the customer base by passing 40 Successful NTB leads a quarter to Unit Heads & Relationship Managers
To provide support to other branches, financial Centre’s and units
To manage all fax related customer queries
To check and send all uncollected letters to customer file and update ECCMS of the same
To assist customers with emergency cash requests
Possess good business acumen, effective interpersonal skills, and is excellent at written/spoken communications

Customer Service Executive Resume Examples & Samples

Maintain excellent knowledge of company’s portfolio of products and services in order to understand customers’ needs
Respond to incoming requests for cancellation of services and convince customers to continue their subscription
Proactively contact customers who are identified as at risk of cancellation and ensure that every opportunity to retain these customers is investigated
Identify opportunities to satisfy displeased customers
Identify new business practices that could be introduced or suggest modifications to existing practices that could reduce the risk of customer cancellation
Report regularly to team leader on all activities relating to the role
Able to multitask between CSE and retention role as needed

Customer Service Executive Resume Examples & Samples

Understand and use the necessary programmes, applications and IT software
Systems
Provide relevant and accurate information to every customer/partner on every
Call based on appropriate protocols, professional expertise and training
Ability to use initiative as well as all information resources available
Ensure the customer expectations are met and exceeded on every call so as to
Successfully complete every case
Know when to refer to colleagues and/or managers
Accurate and timely completion of case notes/ logs / diaries for each customer
Ensure all parties relevant to the provision of effective assistance are correctly
Notified and updated on a regular basis
Process cases in accordance with department procedures and agreed authority levels
Deployment of cases to appropriate and approved suppliers
Computer literate. (Mainly using Word and Excel)
Willingness to take initiative to solve problems
To be a team worker
The ability to get things done / deliver results to agreed customer standards
Keyboard skills
Team skills, you will need to work with several departments to ensure that the
Claims management function is working to its full potential, so it is essential that
You are able to communicate efficiently with each department

Senior Customer Service Executive Resume Examples & Samples

Provide high level telephone and e-support (web forms, e-mail, and web chat) on Dow Jones Private Marketes suite of products and services by assisting customers with queries concerning product navigation, content, billing/account administration and first line technical support
Provide advanced search assistance to our Private Markets customers
Act as the single point of contact for customer issues, logging all issues efficiently and accurately
Provide guidance to global team members that assist with first level Private Markets support
Understanding of corporate intranets and integrated knowledge solutions
Sound judgment with the ability to solve problems
Understanding of financial markets
Ability to understand complex product knowledge and identify appropriate solutions

Customer Service Executive Resume Examples & Samples

Process subscription queries and orders made via subscription websites, fax, telephone and email
Engage in active telemarketing to renew subscriptions with an emphasis on maintaining the average renewal rate throughout the year
Assist Regional CS teams on customer requests, queries and feedback, attending to queries and resolving complaints within an efficient turnaround time, and driving a first call resolution
Log incoming and outbound calls, generate tickets and interactions in the customer relationship management system
Maintain good working relationship with distributors & subs-agents and ensure that all new orders and renewals are followed up appropriately
Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry
Submit daily and weekly reports to CS Managers to show number of welcome calls made, queries received and responses to renewal efforts, as well as the KPI reports in theService Cloud system
Provide assistance on long and short term projects from marketing and finance teams providing regular updates on progress made

Customer Service Executive Resume Examples & Samples

Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Showing active participation in both organisational preparation and execution by supporting with the facilitation of;-
2+ years of work experience in a B2B customer service environment
Native or fluent second foreign language among Norwegian, Swedish, Finnish, Danish and Dutch

French Customer Service Executive Resume Examples & Samples

Provide support to the order processing function throughout the life cycle of the order
Liaise with customers on all aspects of the order including queries, complaints etc
Provide five star customer service at all times
Actively "upsell" products to customers
Maintain the CRM database
Provide administrative support to the accounts receivable department

Receptionist / Customer Service Executive Resume Examples & Samples

Answer all incoming phone calls and emails from clients
All adhoc duties
Process approval for marketing signage's license
Coordinate with government agencies regarding office related works, similarly with suppliers of admin jobs
Update clients prices in SAP system
Reply to incoming calls/ emails/ inquires for products and prices
PreparingCustomer invoices for submission
Minimum 2 years experience within a Reception, Administration or Customer
Service support role
Proficiency in Excel Word, PowerPoint and Outlook
Knowledge in SAP system

Customer Service Executive Resume Examples & Samples

Contact Centre experience
Knowledge of various systems (Oracle and SIEBEL)
Experience of working to Service Level Agreements

Customer Service Executive Resume Examples & Samples

Be able to use Microsoft word & Excel to an advanced level
Be able to use their initiative and think on their feet
Has previouslyworked in a KPI driven enviroment

Customer Service Executive Resume Examples & Samples

Excellent telephone manor
Used to working to SLA's
Previous experience taking inbound calls

Customer Service Executive Resume Examples & Samples

Previous experience in a B2B customer service environment
Experience with Stealth ERP system is a plus
Previous experience in customer service roles; experience in luxury and/or fashion environments is a plus
Excellent working knowledge of Office Pack (Excel, Power Point, Word)
Working knowledge of Stealth and JOOR is a plus
English language spoken fluently; knowledge of Italian and French is a plus

Customer Service Executive, Malaysia Based Resume Examples & Samples

Assist subscribers by providing advice on the phone to solve their problems
Raise tickets to report problems and monitor for resolutions in a timely manner
Refer to partner airlines with regards to booking irregularities and co-ordinate and escalate as needed
Prepare briefings daily to inform subscribers on a variety of issues
Maintain good relationships with internal stakeholders, and external partners
Monitor and log all incoming and outgoing calls
Prepare weekly reports for logged calls and do analysis
Conduct Reservation and Ticketing training for subscribers
Update training material as needed
Plan and administer training courses for both subscribers and interal members

Customer Service Executive Resume Examples & Samples

This role is a part time position to work Thursday & Fridays only**
To ensure that every customer sales enquiry is dealt with through the appropriate sales process
To ensure that incoming/outgoing telephone calls are answered in a professional and timely manner
Answering daily calls in a courteous/friendly manner
To manage incoming calls and transfer calls, where appropriate, to the relevant department
Dealing with the running and accounting of all administrative operational systems
Working as part of a team
Provide a friendly and professional welcome to all customers

Customer Service Executive Resume Examples & Samples

Effective Inbound telephone support of client/customer related queries
Identifying opportunities to expand our capabilities through valuable customer feedback
Performing customer and client verifications in line with Barclays policies
Obtaining valuable feedback from new customers, whilst also ensuring that they have a sound understanding of their finance product
Providing optimum levels of customer service by answering queries accurately and professionally, listening and developing a rapport with the customer and taking all necessary action to resolve
Communicating and coordinating with internal departments
Call centre experience preferable but not essential
Minimum grade C GCSE Maths & English or equivalent
Numeric, oral and written language applications
Able to cover various shift patterns between 9am and 8pm Mon- Sat & 10am-6pm –Sun
Part time opportunities available ( Evenings and Weekends)

Customer Service Executive Resume Examples & Samples

Ensure our service levels are met
Ensure enquiries are handled in a timely manner and good quality
Strive to deliver exceptional customer support
Closely co-operate with internal stakeholders where required
Drive good scores from customer survey
At least 2 years in a customer service position
Bachelor degree holder
Experience in handling customer complaints, troubleshooting and resolution
Fluent Cantonese, English & Mandarin
Experience with MS Word, outlook, Excel, PowerPoint and utilizing a CRM
Capable to work under pressure due to workload and emergency technical matters
Working with different business systems to resolve issues
Good time management to work on different tasks each day and multi-task
Maintain good relationship with customers
Ability to self-manage and problem solve
Willing to Learn and an ability to quickly grasp the business process

Customer Service Executive Resume Examples & Samples

Good understanding of supply chain functions
Liaison with internal and external parties, such as shipping lines, banks, government agencies
Champion process improvement, innovations and cost savings
Coordination & planning experience (minimum 3 years experiences)
Logistics/Supply Chain/Transportation experience in manufacturing environment (minimum 3 years experiences)
Knowledge in Trade Finance
Shipping documentation preparation
LC knowledge and experience in LC negotiation with bankers based on UCP600
Strong communication skill

Customer Service Executive Resume Examples & Samples

Adaptable to world changing environment like economic environment and political situation which will affect customer requirements and freight and liners dynamics
Coordination & planning experience in shipping (minimum 3 years experience)
Logistics/Supply Chain/Transportation experience in a manufacturing environment (minimum 3 years experience)

Customer Service Executive Resume Examples & Samples

Diploma in Engineering or equivalent experience; GCE ‘A’ levels with minimum 2 years’ customer service experience
Experience with BaaN would be an advantage
Good Export Shipping, Letter of Credit Knowledge
Good customer service and interpersonal skills
Enjoy interacting with people

Customer Service Executive Resume Examples & Samples

Deliver consistent excellent service over the telephone or non-phone means to internal / external customers on corporate banking products
Provide advisory service / insight to cope with customer needs
Provide escalation support to a team of customer service officers
Ensure the adherence to professional standards of behavior & conduct in dealing with customers & fellow customer service officers
Work closely with customer service manager, product owners or business to identify areas of improvement based on customer enquiries landscape
Handle ad-hoc projects or customer issues analysis

Customer Service Executive Resume Examples & Samples

Provide one-stop service to credit card customers by handling phone enquiries and processing applications to enhance customer experience
Implement customer retention programs and identify cross-selling opportunities proactively
Ensure all operational and sales activities are in full compliance with both internal and external regulatory and compliance requirements

Customer Service Executive Resume Examples & Samples

Handle calls promptly by providing accurate and timely information, alternatives and solutions to customers on products and services
Respond to customers’ queries and concerns with the aim of achieving first call resolution
Follow up promptly with customers to resolve issues
Provide customers’ feedback to respective business partners in order to improve customer experience
Introduce and educate customers on the self-service/automated banking channels
Perform after- call administration work
LI-AT
Has a passion for service. Previous service experience will be an advantage
Able to work in a team
Able to speak and write good English
Able to work in a fast-paced and demanding environment
Able to commit to shift work,
Will be required to work 5 days in a week, including weekends and public holidays

Customer Service Executive Resume Examples & Samples

Work closely with our outsourced customer service partners to ensure our subscription service consistently exceeds customer expectations
Act as the main point of contact for all aspects of customer service, addressing escalated customer service complaints and effectively communicating emergent issues
Work with the Digital team to ensure proactive management of technical problems and minimising the impact on our digital subscribers
Ensure all customer facing staff have the necessary training, tools and information to efficiently manage customer queries
Create and maintain customer service policy guidelines and process documentation
Create and maintain all inbound and outbound customer service communications in line with brand standards and including call scripts, standard reply paragraphs and FAQs
Monitor and report all key customer service performance indicators including customer contact volumes and quality control measurements
Assist the Marketing Manager, CRM & Planning in reporting SLA performance, customer satisfaction and net promoter scores
Support The Economist’s customer listening strategy, ensuring that queries and complaints via social networks and other digital feedback mechanisms are managed appropriately
Utilise customer feedback, comments and suggestions to proactively drive improvements to existing processes and communications
Support the Marketing Manager, CRM & Planning in managing customer service and fulfilment budgets and expenditure
Work closely with the Customer Operations team to improve the range of subscriber e-care and self-serve options available
Assist the Marketing Operations team with the development and integration of Salesforce within the marketing infrastructure
Bachelor’s degree (or equivalent) or equivalent work experience
Experience working in a customer service centre or managing customer processes and communications
Experience working with customer-facing technology
Experience writing documents, policies or communications to an exceptionally high standard
An understanding of how to manage and execute customer service through a third party supplier
Ideally, some knowledge of the Salesforce system
An ability to affect change in a professional environment

Customer Service Executive Resume Examples & Samples

Conscientious, enthusiastic, and work to a high level of quality and integrity
Excellent communication skills verbal and written. Must have the ability to communicate facts in a clear & persuasive manner
Self-motivated and able to efficiently manage a varied portfolio of responsibilities
Telephone skills essential – polite and firm
High degree of numeracy and analysis
Demonstrates a strong sense of individual accountability
Is committed to deliver results, goes after the stretch target
Proactively seeks improvement, is a solution provider and a problem solver
Embraces and accelerates change in a fast-paced environment
Is resilient and flexible, adapts to new challenges
Remains focused on priorities while tackling obstacles
Is passionate, enthusiastic and has fun in work achievement
Thrives on challenges and keeps a healthy attitude under pressure
Communicates effectively; delivers impactful presentations, says what’s on mind, goes to the point
Is willing to help others and focuses on customer needs
Is reliable, gets things done on time
Takes responsibility for the quality of all deliverables, contributes to doing things better and faster
Escalates issues before they become problems
Can deal with or manage cross-functional resources
Seeks and shares relevant information in a proactive manner
Experience working with SAP and Microsoft packages would be an advantage

Customer Service Executive Resume Examples & Samples

Handle day to day work tasks which includes attending to multiple customer accounts to meet their business request and timeline
Ensure tickets are closed accurately and timely to meet the SLA of T+2, T+4 & T+9
To meet Customer Experience (CE) target set by management
To coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc
To attend to customer enquiry in an amicable and professional manner
Assist to billing query, resolve billing issues and perform billing adjustments if required
Abide to Singtel Health, Safety & Environmental policies and Quality & Security standards at the workplace
Attend to any enquires from the hotlines in the department (e.g. hotline CSE)
Ensure calls are answered to meet the individual KPI, <10secs, AHT<420secs, SL: 90%
Any other duties as assigned by Singtel Supervisor / Manager
Diploma in any discipline, preferably in Business Administration
Experience in Customer Service will be preferred - those with Telco experience will have an advantage
Experience in dealing with customers and able to work well with ALL level in an organization
Computer proficiency is a MUST
Good customer service and effective communication skills
Able and willing to interact with all types of customers
Proficient in spoken and written English
Enjoy providing customer service to others
Be prepared to handle paper work and work in desk bound environment most of the time
Meticulous in carrying out the assigned tasks
Positive attitude and keen to learn
Ability to work under pressure; Strong management and computer skills
Well organized with good documentation, high agility and adaptability
Strong knowledge in MS Office

Customer Service Executive Resume Examples & Samples

Commerce Graduate / BE
Technical
Competent in Microsoft Office Suite, very good in MS-Access & advanced excel
Knowing of SQL will be added advantage
Functional
Excellent in oral and written English
Flexible to work in Shifts if required
Good analitical skills
Behavioral
Ability to interact with people at all levels
Ability to perform in a high speed, demanding and Conflicting environment
Mindset of Excellent process execution and continuous improvement
Flexible enough to deal with multiple issues at the same time, able to maintain a constantly high level of alertness
3-6 Years Experience in Telecom Billing & Settlement Operation

Customer Service Executive Resume Examples & Samples

Responsible for of end to end provisioning and delivery of international transmission service for TATA Comms capacity and as well as the capacity of other carriers on consortium cables
Responsible for maintaining complex and diverse set of database accurately, report and schedule preparation flawlessly with zero error as it involves financial implications from IRU and Consortium parties’ perspective, and supporting NOC and CLS for accurate database for multiple systems
Well aware about various tools available internally like Cramer, BPM, NAS etc. for the efficient execution of functional responsibilities
Responsible for periodic monitoring and review of routing plans, utilization of capacity, develop restoration plans and charges for services via different cable system,
Determine pre-service test points, types of tests, test parameters, test duration, and test limits on digital facilities operating cable systems at all applicable bit rates if extended into a terrestrial network, Plan and schedule the pre-service tests including tests on the cable sections and end to end tests for those primary rate blocks that will carry initial service, Coordinate activities during the pre-service testing program, including the exchange of necessary technical, contact and coordination information among the cable system users prior to the start of the testing program
To assist financial subcommittees in the development of billing procedures for restoration charges in conjunction with the central billing party
To Monitor the timely provision of compatible interface arrangements at various landing station and inland extensions prior to RFPA, Study and recommend inland extension arrangements, Work with the Terminal Parties to monitor the availability of inland extensions and cable access facilities and transit facilities necessary to meet service and restoration requirements,
Coordination with NOC, CLS and other internal teams during network fault for the implementation of traffic restoration plan
Ensure processes are aligned towards achieving committed SLAs/KPI network and capacity administration functions
To take care of upgrade project and the proper modelling of resulting inventory due to this upgrade in all the systems (for example- NAS, CRAMER, BPM etc.)
Knowledge of Documentation, Website Development and Team handling
Skills of troubleshooting
Proficiency in Computers and Applications like MS suite
Able to lead and guide large audience of experts in Telecom in and off meetings
Able to guide subordinates for internal processes and Project formulations & implementations
Should exhibit Team Building & believes in Team Work

Senior Customer Service Executive Resume Examples & Samples

Good understanding of SDH and DWDM technologies
Working Knowledge SDH/DWDM Multiplexers and Testers
Knowledge of Copper, UTP and Fiber Cables handling and Testing
Basic hands on experience on routers and switch an advantage
Networks Project Implementation experience an advantage
Analytical, Troubleshooting and customer interfacing skills
Multitasking Skills and ability to work under pressure, and meet stricter timelines

Customer Service Executive Resume Examples & Samples

Education – Graduate Engineer (Electronics , Electronics & Telecom, Computer Science)
Certifications - CCNA, CCNP/CCIP/JNC
TCP/IP, MPLS VPNs - Layer 2 & 3 VPNs, BGP, OSPF, IP QoS, MPLS QoS, Switching (MST)
Cisco platforms 12000, 7600, 7200 & GSRs, Cisco Switches 6500 series, Force 10 series routers

Senior Customer Service Executive Resume Examples & Samples

1) Will be working in 24*7 shifts
4) Will involve live testing with the customers
5) Co-ordinate with customer and internal teams
6) Provide details/records as and when required
7) Analyse issues and provide solutions
2) Should be conversant with GSM call flows

Customer Service Executive Resume Examples & Samples

2) Carry out day to day activities of the Department
3) Carry out the activities as per the plan and standard procedures
8) Follow up with customers and supplier to get the issue resolved
3) Should have good knowledge of A2P messaging

Senior Customer Service Executive Resume Examples & Samples

Good knowledge of order and implementation managementalong with focused customer communication
Working experience of managing complex orders and end to end delivery cycle of data WAN & MPSservices
Ability to priorities assigned tasks / orders as per business rules and customer requirements
Strong verbal and written communication skills(English)
Excellent understanding of defining milestones, tracking of deliverables and real time change management support while ensuring high degree of precision
Knowledge of problem investigation and impact assessment of 3rd party dependency on delivery dates
Experience in customer satisfaction survey process and handover documentation

Senior Customer Service Executive Resume Examples & Samples

BCOM Graduate, with Telecom billing background
Minimum of 2 years of billing & collections experience of which majority should be on core collections
Good knowledge of the Billing applications/Payment Accounting
Should possess good hold on bringing CSAT
Well versed with MS office and all EXCEL related task
Risk knowledge of customer ageing
Customer face to face meeting experience
Assertive with good negotiation skills & Inter personnel skill
Strong man management and analytical skills
Cross functional Team work - Collaborative work style
Customer Delight
Minimum 4 years of overall experience
Experience in telecom Collections domain – minimum 2 years

Customer Service Executive Resume Examples & Samples

Showing active participation in both organisational preparation and execution by supporting with the facilitation of
Sales events such as Buying Days
Collection presentations,
Logistics of customer’s onsite trainings and customer’s visits, etc
Previous work experience in a B2B customer service environment
Native or fluent second foreign language among Swedish and/or Norwegian and/or Danish of advantage

Customer Service Executive Resume Examples & Samples

With the customer’s best interest in mind, the TSA shows outstanding problem solving and technical skills to effectively solve customer’s question and / or technical challenges within SLA
Accurately document all customer interaction, research and resolution in CRM system
Acquire product knowledge to competently demonstrate the products and services we sell
Assist customers with installation of product user interface and site navigation
Internal systems knowledge such as CRM, admin tools, website and production systems
Provide login, search, usability, and technical support for multiple proprietary products and services
Provide high quality customer support to internal and external customers via phone, email
Train, support, research, resolve and respond to inquiries and escalations received from internal and external customers
Process consumer disputes
Escalate issues to second level team when necessary
Participation in out of hours on-call
Professional attitude and positive demeanor at all times
Provides customers with regular; as per SLA, updates on customer incidents and service outages
Proven experience of a customer service in technical contact center environment or equivalent experience
Higher education qualifications preferred
Problem Solving and basic technical skills
Excellent Customer Service skills
Ability to multi-task and handle incoming calls as well as emails
Customer Service / Team Player oriented
Basic knowledge of various Operating Systems, database strategy, basic networking concepts (i.e. DNS, shares, privileges, etc)
SQL Script knowledge a plus
ITIL Qualification a plus
Insurance industry Experience a plus
Microsoft Office Suite Experience

Customer Service Executive Resume Examples & Samples

Manage a team of sales support staff to run the operations of online platforms
Operational planning of staff role and responsibilities for key events and day to day support activities
Provide weekly reports and updates on team performance
Initiate escalation and work with cross department on customer related issue resolution
Streamline operational process to improve customer experience and quality of service delivered
Ensure customers’ queries are responded within internal compliance framework via email, phone (time, quality, content, and system)
Ensure all customers’ issues, claims and queries are satisfactorily investigated and resolved
Manage online systems to track product purchases, refunds, exchanges, complaints
Liaise with 3rd party logistics and warehousing support for problem resolution and order tracking
Collaborate and follow up with relevant departments within the company to meet company objectives
Diploma or equivalent with 3 years of customer service and operations experience
Proficient in PC usage and Microsoft Office applications
Fluent in written & spoken English
Able to work on weekends during events
Experience in online retail customer service and logistics management an advantage
Ability to multitask between various software applications and database experience, ability to work under pressure
Excellent interpersonal & writing skills, Customer-Service oriented, Strong relationship-building capabilities, Teamwork oriented and innovative

Customer Service Executive Resume Examples & Samples

Provide formal communication (written and spoken), ensuring that the highest service levels are maintained for our customers
Dealing with queries efficiently and professionally
Ensuring telephone calls and e-mails are timely and professionally responded
Liaising with all relevant departments to obtain the best production dates
To ensure that all telephones are answered promptly and enquiries and queries are dealt with in a professional manner
To ensure any verbal instruction from a customer is always, without fail, confirmed back to the customer in writing, thus ensuring our interpretation of those instructions is correct
To ensure all customers' correspondence, whether by fax or post, are dealt with immediately and effectively, advising the customer and relevant sales person or Operations Manager of any delays in answering their enquiry
To ensure any communication from Sales or Operations are transmitted immediately
Advises Sales staff of any problems with any of their customer accounts immediately you hear of them
All correspondence is filed correctly
Deals with and ensures all customer complaints are raised and completed in line with Company practice and procedures
To chase customer orders progressively through production, in order to meet customer’s required due date
Ensure any customer amendments are actioned
Speed and accuracy of performing all allocated tasks
Proactive support of local sales team
Achievement of business and customer established SLAs
Ability to deal with internal and external customers quickly, professionally and accurately
Supporting the maintenance of all internal operations-related procedures, rules and regulations

Senior Customer Service Executive Resume Examples & Samples

Accept / Process orders and follow up to the delivery
Lead small groups (Retailer wise)
Assist team members to improve their skills and knowledge
High level of negotiation, communication, planning skills. Commitment,Excellent interpersonal relationship and dedication are a must

Customer Service Executive Resume Examples & Samples

Handle inbound calls in 24 hours shift duties to deliver quality service to the customers, attain
High customer satisfaction and exceeding business goals
Provide dealing services: enter/amend/cancel order, check order status and history, quotes & news, executions issues & trade dispute, etc
Handle outbound follow up calls to customer on account related matters
Attend to enquiries via info-mail and handle client complaints when required

Customer Service Executive Resume Examples & Samples

25% Ensure accurate and timely processing of customer transactions and order fulfilment, by actively partnering with manufacturing locations’ customer service teams
25% Actively work across businesses and functions to provide seamless customer support; seek to timely respond to customer issues at levels closest to the customer
15% Provide professional and friendly communication for all direct or indirect customer service matters. Demonstrating a high degree of commitment to resolve customer needs (order placement, pricing confirmation, volume adjustments, quality complaints, etc.)
15% Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, and quality matters – on an as-needed basis
10% Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with finance and commercial team to prepare sales and variance reports
10% Partner with local management to develop and improve design of customer service organization, including systems and process design
Minimum Diploma in business related discipline
Minimum 3 years of business experience, preferably in customer relation
Highly organized and attentive to details
Strong ERP system/platform knowledge, preferably in SAP
Self-starter and ability to work on own initiative
Ability to work cross-functionally to drive business and customer development
Innovative and pro-active

Customer Service Executive Resume Examples & Samples

Graduate of a Bachelor's Degree in any field
3-5 years of experience in Customer Service preferably in an insurance industry
Having the ability to deal with difficult customer situations
Having the ability to work meticulously and have a sense of ownership on the various fulfillment timelines
Having the ability to perform intermediate mathematical calculations, including pro-ration, ratio and percentages
Knowledge in MS Excel, MS Word, and MS Powerpoint

Customer Service Executive With Spanish Resume Examples & Samples

Providing exceptional customer service to the Clients based in America - job requires evening and night shifts
Resolve customers issues in a timely manner
Deal with specific daily tasks
Native or Fluent Spanish speaker with a fluency in English
2 years of previous Customer Care Experience
Willing to work at evening and night shifts

Customer Service Executive Resume Examples & Samples

Assist subscribers on the phone with pleasant and professional advice pertaining to the product's functions and services, respond to their inquiries in a timely manner
Raise problem tickets for reported customer problems, monitor for resolution in a timely manner, rectify and escalate as appropriate
Refer to local airline suppliers with regards to booking irregularities, co-ordinate and escalate as appropriate
Prepare daily briefing to inform subscribers of special interest topics, enhancements and new functionality
Responsible to maintain good relationship with local offices, airlines and other suppliers
Coordinate with internal technical department in case of technical related problems raised by subscribers
Minimum 3 - 5 years agency/airline/CRS experience including the use of an automated reservation system
Knowing one of the airline systems, as well as the GDS environment and competitive landscape
Knowledge of commercial issues affecting the travel industry
Experience in handling telephone support and customer complaints
Excellent communications, telephone, presentation and training skills
PC literacy and knowledge of technical connectivity issues
Pleasant, cheerful, organized and with a positive and "can do" attitude
Must be a mature, reliable and a responsible person to ensure that the problems are owned through to resolution

Customer Service Executive Resume Examples & Samples

Champion all queries and requests from walk-ins/emails/phone calls in a professional, trustworthy and prompt manner
Resolve all queries and requests whilst meeting service level agreements and turnaround standards
Provide viable solutions to customers/advisers in an equitable way
Engage in processing and administration tasks whenever necessary

Customer Service Executive Resume Examples & Samples

Identifying opportunities to introduce customer service improvements to, researching and providing sales leads in accordance with agreed targets
Ensuring that all activities and duties are carried out in full compliance with regulatory requirements, Barclays Operational Risk Framework and internal Barclays Policies and Standards
Dealing with daily customer enquiries and account queries co-ordinating responses from other servicing and processing departments
Acting on direct customer instructions, or in their absence use knowledge of customer, to make decisions for the placing of treasurer’s funds
Providing input into Client Planning and Customer Meetings by contributing relevant information where appropriate in respect of operational servicing; on occasions may be asked to attend customers meetings
Strong communication and relationship management skills
Experience managing change, compliance and various risks effectively
Strong technical knowledge and skills
The ability to grow and develop Customer Relations

Customer Service Executive Resume Examples & Samples

Familiar with the Order To Cash process. Have experience in process optimization and implementation
Have good communication skills, team spirit and the ability of data analysis
Good learning ability, accountability, strong execution, and problem solving ability
Skilled use of Excel, Word, Visio, PPT and other office software. Be familiar with SAP theory knowledge, has the certain SAP basis is preferred
Bachelor’s degree or above, Good reading and writing in English

Customer Service Executive Resume Examples & Samples

Support all sales teams, private client, on trade and Hong Kong
Sales support administration including setting up accounts, credit notes, manual invoices
Work alongside the credit control team to support a fast order to cash process
Process orders from phone/email/account managers into Stock ERP system (currently maginus)
Answer telephones
Resolve customer queries/complaints
Process web orders and help manage web accounts
Recommend wines and process orders for smaller private client customers
Arrange international deliveries for private client customers
Business partnering with warehouse employees (currently Culina & Octavian Wines Services)
Arrange deliveries of customer’s En Primeur wines
Attend annual campaign tastings to capture sales
Genuine interest in wine, formal wine qualifications an advantage
Experience of working in a luxury goods business an advantage
Ability to build relationships at all levels with internal and external stakeholders
Extensive use of PC applications: Wine industry ERP, MS Outlook, Excel, Word
Customer facing environment

Customer Service Executive Resume Examples & Samples

High level of numeracy with excellent attention to detail
Highly customer centric in approach to work and in managing workload and understanding impact on the customer and the service when prioritising work
Excellent communication skills, both written and spoken
Able to work independently or as part of a high performing team
Able to organise workload to ensure that operational priorities and weekly deadlines are met
Systems knowledge/usage - including Excel, Internet, Word etc
Able to produce reports
A solid background in delivering high level customer service to a variety of stakeholders
Intermediate to advanced level Excel proficiency
Experience of accounts payable/receivable
Experience of Webinar technology

Customer Service Executive Resume Examples & Samples

Self-driven, with an ability to effectively prioritise your own workload
Friendly, professional telephone manner
A high level of numeracy

Customer Service Executive Resume Examples & Samples

A methodical and logical approach to problems
Experience of complaints handling
Experience of claims handling

Customer Service Executive Resume Examples & Samples

Maintaining a high level of customer service when approaching all tasks in the area
Participate in Customer Service and Logistics initiatives as required
Ensure all orders & tasks are processed in accordance with company guidelines
Ensure understanding of all systems and processes
Check and authorise customer returns
Processing of sample orders
Maintain strong customer service relationships with both our internal and external customers

Customer Service Executive Resume Examples & Samples

Plan and shipment execution for the Business, including freight and vessel space booking, Trade finance for LC trades and supply chain co-ordination with internal and external parties
Prepare timely and accurate shipping documents. Ensure Dept. Score Card measurements are achieved
Compliance and risk management. Ensure process and procedures complies to Cargill Guiding Principles, ISO policies, laws and regulations
Improve to streamline work processes
Innovation and cost savings. Always challenge status quo to work on process improvement

Customer Service Executive Resume Examples & Samples

Interact with internal team (sales) and external (customers) to provide and process information in response to inquiries, concerns and requests about products and sales order processing
Performs all duties in full compliance of all regulations and in a manner consistent with company policies and procedures
Manage weigh-bridge activities - weighing trucks (in/out)
Order management/Process sales orders/Issue invoice
Customer service, Frequent contacts with customers, Assist on customer inquiries
To monitor the progress of production run to meet the daily delivery schedule of the customers
Communicate with transporters/arrangement of lorries for prompt delivery of goods
To support the team in additional logistics and customer service related tasks
To carry out any other duties as required by the superior

Customer Service Executive Resume Examples & Samples

Secondary graduate or above
At least 6 years of related customer services experience (candidates with more experience will be considered for Customer Service Supervisor)
Proficiency in computer application, especially in MS Word and Excel
High adaptability to dynamic environment
High threshold for paperwork and data entry
Independent, well-organized team player with strong communication skills
Ability to work with tight timelines
SAP experience is a must
Proficiency in both written and spoken English and Chinese (Cantonese and Mandarin)
Exposure in SAP Order process module will be an advantage
Experience from FMCG industry is highly preferred
Ensure the accurate and efficient processing of customer orders and the service levels are not compromised
Enforce Sales Order Processing in accordance with internal audit procedures
Liaison with Logistics Manager & the Logistics Service Providers (LSP’s) to prioritize orders and deliveries and validation of delivery dates in line with agreed customer schedules
To promptly resolve customer queries & ad hoc report requests in a professional manner
Accurate processing and communication with customers during Inventory allocation
Work with Credit Services to solve any customer credit issues
Work with Credit Services on any customer set up either master data or pricing
Maintain most updated CMIR (Customer Information Record) & ensure smooth EDI PO & invoices interface
Work with IT to standardize / revise orders’ interface window as necessary
Ensure proper filing of customers PO & SOP documentation
Support regular reports on sales order status or any sales data

Customer Service Executive, Japan Resume Examples & Samples

Preferably with experience working in teams
Strong Supply Chain & Logistics Knowledge
Good telephone etiquette skills
Good command of both spoken and written English and Japanese
Good problem solving skills, ability to work under pressure or tight timelines and being able to multi-task
Ability to handle change
MS Office Applications – intermediate or at least elementary

Customer Service Executive Resume Examples & Samples

Very competitive benefits package
Established training and development plan
Vibrant environment

Vnc-airfreight Customer Service Executive Resume Examples & Samples

Be fully familiar and updated with Damco service scopes, service patterns, acceptance policies and, all other matters of the same nature
Be the first contact point to customer
Attend to e-mails promptly and not later than close of business on each day
Receive and confirm bookings received from vendors/customer as nominated in timely manner
Follow up sales opportunities from time of quotation till the shipment is finally released to consignee at destination. Update progress to Team -Leader / Sales in charge / Nominated offices if required
Arrange booking with airlines booking team
Update systems & release invoices to customers, arrange payment to suppliers
Issue HAWB to vendors
Collect documents from vendors and dispatch to the right receivers if requested
Ensure vendor management within your area is carried out and properly followed-up
Ensure to follow Damco’s global guideline for operations activities
Ensure the systems related KPIs meet requirements (timeline and correctness of MODS update, FACT, ICB, ect…)
Keep destination offices/ client owners/ customer informed of changes which may affect the agreed cargo planning
Ensure all applicable freight and charges are collected from relevant parties (suppliers/ clients/ destination offices, etc.), and report immediately to Team Leader if any payment is not settled timely
Maintain flight schedules to be updated on-timely and correctly for tracing purpose from customer
Report service or business failure to Team Leader/ Manager
Provide feedback on product and process improvement to Team Leader
Update and adhere all new procedures instructed by destination offices or in latest SOP version of your assigned clients and revert to Team Leader if there is any challenge related to these new procedures
Work closely with Sales, Suppliers, Pricing, other support teams to archive customer’s satisfaction
Give package solution to customer using wide-ranged services of Damco when required
Handle claim at starting level of acknowledgement and inform Team Leader for further investigation and solve
Communicate with internal and external Customers constructively and, in the most professional manner – instilling confidence in the Customers
Prepare operational reports assigned by Team Leader / Manager
Carry out ad-hoc tasks assigned by Team Leader / Manager

Customer Service Executive Resume Examples & Samples

Diploma/Degree in Supply Chain Management or related discipline
Minimum 3 years of experience providing customer service, order processing and sales support in the refinery, petrochemical, chemical, or logistics industry
Knowledge on shipping, international commercial terms (Incoterms 2010) and bank document
Knowledge on SAP especially order to cash (OTC) module

Customer Service Executive Resume Examples & Samples

Response for dealing with customer inquiry by phone call and email. Working with other function to find out solution and feedback to customer
Providing pre-sales service and after-sales service to customer, such as: lead time check, delivery check, invoice issues, work flow inquiry and so on
Familiar with all ERP system we used. Enter order message correctly into SAP
Handling complains with good communication skill. Coordinate internal resource to work out final solution and satisfy customer
Well understand customer needs and provide professional and gracious service to customer
Identify buy signal during the communication. Record sales leads, new valuable contact information. Provide replacement, accessory products to customer and enhance upselling and crossing selling
Other jobs arranged by team manager

Pass My Parcel Customer Service Executive Resume Examples & Samples

Great inter-personal skills and ability to show empathy with customers
Effective team player
Strong understanding of the retail environment
Self-motivated & flexible

Customer Service Executive Resume Examples & Samples

3 years experience
Flexible and resistant to stress
Pro-active, hands-on attitude
Problem-solving capability
Articulate and confident
Team player within an international environment
Customer First Ethos
Able to listen and take direction when required
Ability to think “outside the box”
0 = None
1 = Basic; 2 = Experienced; 3 = Advanced; 4 = Expert

Customer Service Executive Resume Examples & Samples

Handle email replies and call enquiries
Assist in maintaining service level standards in all interactions with clienteles
Possess out of box ideas for constant improvements
Able to prepare reports and presentations to Management
Execute timely Service Quality Audits to ensure service consistency

Customer Service Executive Resume Examples & Samples

Contract Accuracy
Number of Credits/Queries generated
Call Monitoring /Feedback
Revenue and Sales
Attitude and Professionalism

Airfreight Export Customer Service Executive Resume Examples & Samples

Coordinate with transfer team for export booking shipment to be transferred to airline with no discrepancy
Prepare airway bill (AWB) per shipping instruction, liaising with internal and external customers if any discrepancy
Ensure timely permit declaration, and monitoring receipt of cargo in warehouse to ensure that the correct dimension and weight are recorded by warehouse personnel and AWB labeling in time for launching into airline terminal
Send pre-alert to customers prior to flight departure
Ensure compliance for dangerous goods shipments in accordance to IATA dangerous goods regulations
Meet data quality requirements specifically relating to status updating and e-filing
Ensure proper handover of documents to billing team and ad-hoc rates information being transpired for cost accrual
Minimum GCE "O" Levels or tertiary certification in Logistics
2 years' working experience in Airfreight Export Customer Service

Airfreight Import Senior Customer Service Executive Resume Examples & Samples

Download e-file documents and check rates for pre-customs entry
Follow-up shipments with Airlines and overseas stations for customers
Coordinate with customers for clearance and delivery arrangement
Arrange survey for damaged shipments and resolve issues in delivery delays caused by transporters
Resolve service failure caused by carriers, sending offices or ground handling agents, and custom declaration issues with Singapore Customs
Provide monthly report for specific customers
Attend to all customers' query, trouble shooting issues and resolve complaints received from customers
E-file documents and provide status update of shipments in in-house system
Arrange consignment delivery
Assist in billing
Minimum GCE "O" Levels
3-5 years of prior working experience in Airfreight Import a strong plus
Knowledge of Import Permits' Declaration preferably
Possessed a dynamic personality, positive mind-set and customer centric approach

Customer Service Executive Arabic Resume Examples & Samples

Liaise between the guest and accommodations: modification of reservations, handling special requests and complaints by phone and e-mail
Takes responsibility and ownership
Fluent in both written and spoken English and Arabic

Customer Service Executive Resume Examples & Samples

Responsible for the roadmap between Danone and its customer(s) in line with the Sales function
Responsible for the management of the Order to Cash process with those Customers
Ensures the highest efficiency and cost effectiveness of the Supply Chain from Danone to the shelf while driving top line growth
Coordinates and controls the overall ordering process in order to ensure maximum customer service in line with customers and business expectations
Driving efficiencies in order’s management & contribution to improved customer service levels in terms of response time & product delivery
Ensure full and timely delivery of goods and services sold to customers, proper execution of order to cash process (order entry, follow-up, quotas, invoicing, claims)
Implement customer service strategy by customer or cluster of customers aligned with sales
EDI, Replenishment, VMI, customer order influence, on shelf availability and total cost to serve
Co-animate the relation with customers with the sales team
Implement the policies defined by Sales in case of shortage, obsolescence
Manage the cash dimension of the customer relation (account receivable, credit management)
Ensure the quality and consistency of all customer related data in Danone’s systems as well as the Quality, automation and consistency of all data sent to customers (receipt, invoice, product information …)
Receive and check customer orders versus customer trade conditions as well as versus stock and sell-in proposals (if known) or previous orders
Act as an interface with logistics teams for order to delivery cycle (from sending of orders to customer reception)
Analyze, communicate and animates CSL performance in line with planning and logistics
Allocate product inventory in line with business priorities (Distributor branch replenishment)
Communicate the monthly Sell in order proposal to the customers
Receive Confirmed POs from customers
Ensure accurate order entry and execution for the customer using SAP R3
Inform customer on his order status
Build and coordinate contingency plans in case of order process issue
Coordinate and centralize relevant information for Sales
Liaise with Supply Planning on monthly planned orders based on factory production plans
Follow up with the logistics team on Issuance of documentation
Coordinating with the local distributors to ensure that the legalized documents are sent to the banks on time for clearance and collection purposes
Manage complaints and product returns with customers and insurance companies
Follow up and tracking of customer orders, backorders and complaints
Review order cycle time periodically for gap analysis to identify continuous improvements projects
Arabic as an advantage
A minimum of 1-2 years experience in a multinational FMCG and/or Pharma company in Customer service / Supply chain

Customer Service Executive Resume Examples & Samples

Customer focus and strong knowledge of customer order fulfillment
Ensure orders are entered accurately in system on time
Ensure expected Order Entry Accuracy is achieved and customized order processing as per needs
Responsible for report accuracy and timeliness, adherence to deadlines
Prompt and correct response on email queries from the customers sent on the different mail boxes
Coordinate with the different cross functional department to synchronize activities to help them to meet customer needs
Take initiative, identify problems and creatively work through various solutions
Maintain a positive and flexible attitude
Provide backup support for other team members
Must have excellent written and verbal communication skills; able to communicate at all levels and work as a team
The ability to perform multiple tasks simultaneously while prioritizing the changing demands
Capable of working in a fast moving environment and the ability to adapt to changing processes/systems
Excellent organizational skills with ability to manage and track multiple activities

Customer Service Executive Malay Resume Examples & Samples

Modify, change and/or cancel existing reservations
Outbound calls to hotels/guests to arrangement special requests
Experience in internet and hotel industry
Experience in customer-facing roles are advantageous
Fluent in both written and spoken English and Bahasa Melayu
Please note that the starting date for this position will be in May 2017

Customer Service Executive Chinese Resume Examples & Samples

Act as main point of contact with hotels verifying guest information as needed
Manage customer complaints regarding overbooking and hotel amenities/services in a professional manner resolving the problem through the most effective means possible
Ensure timely follow up with hotels provided through feedback
Resolve any issues/complaints that have been detailed on the incoming guest reviews and take appropriate action as needed
Must be fluent (speak, read and write) in Chinese and English
Articulate with excellent telephone manner
Efficient, organized and able to work on own. Proactive initiative
High school graduate or equivalency
Hotel/Hospitality industry experience a plus
All applicants must be currently authorized to work in the United States. No H1-B Visa Sponsorship available for this position

Customer Service Executive Polish Resume Examples & Samples

Have excellent communication and problem-solving skills,
Are passionate about helping guests,
Fluent in both written and spoken English and Polish,

Customer Service Executive Resume Examples & Samples

Encompassing the entire export process and practices for MCC Transport’s Intra Asia shipments
In MCC Transport’s Global Customer Service System(GCSS) for creating bookings and transport documents
In developing customer service skills through dealing with customers on a daily basis
Fully understand our customers’ business drivers, needs and requirements to enable high customer satisfaction and experience when interacting with customers
Be updated with MCC’s service scopes, service patterns, acceptance policies, booking and documentation systems processes so to fully assist customers in selecting the right product for their export needs
Deliver a positive customer experience for all customers and to ensure a smooth execution of the end – to- end shipment lifecycle by working closely with the customer and internal teams
Ask for more volume initiatives

Customer Service Executive Portuguese Resume Examples & Samples

Manage relationships with hotels by providing high levels of customer service and account management support
Ensure that all administration is completed as required
Must be fluent (speak, read and write) in Portuguese and English
Ability to learn new things quickly
Must be available to work any shift, including weekends
Must be able to sit for shifts of 4 hours or more

Customer Service Executive Resume Examples & Samples

Handle phone-in applications and enquires of Unsecured loans, Credit Card loans & Banking related products and services
To conduct out-going calls to provide Unsecured loans, Credit Card loans & Banking related products and services
To perform end-to-end application follow up process in which required to follow up missing documents, conduct loan confirmation and handle other sales related tasks
To strictly follow the required operational procedures and workflow
To comply with both external regulatory codes and internal compliance policy

Customer Service Executive Resume Examples & Samples

15% Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, payment terms & its collection and quality matters
10% Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with the finance and commercial team on monthly stock-take and preparation of sales and variance reports respectively
Customer oriented, highly organized and attentive to details
Professional communication skills in English
Strong ERP system/platform knowledge in SAP

Contract Logistics Customer Service Executive x Resume Examples & Samples

Answer to customer requests in a timely manner
Put orders into the system and allocate stock
To oversee all required file administration tasks and ensure completion on time and in accordance with company requirements
To oversee sub-contractor management within own area of scope and ensure all company and regulatory requirements are met at all times
Manage the client billing process and reporting
Audit job files
To resolve complaints and disputes with relevant customers
Minimum Diploma in Logistics / Supply Chain / Operations Management preferably
Minimum 2 years' experience in freight forwarding/warehousing
Good communication and organisational skills
Proficient in WMS applications and Microsoft Office
Able to work 5 days' work week (including Saturday or Sunday)

Customer Service Executive Russian Resume Examples & Samples

Handle pre and post reservation inquiries by phone, e-mail and fax
Support relationships with hotels by providing high levels of customer service and account management support
Excellent communication and business skills
Sense of responsibility
Experienced with internet and hotel industry
Available Full-time (35 h/week) in flex shift
Available to attend a full-time paid training
In possession of a valid work-documents for France

HO Customer Service Executive Resume Examples & Samples

Manage effectively all system transactions related to Orders, Claims, Returns& Refusals (CRR),
Understand the customers contact and order methods/frequency whilst promoting efficiency of tools to achieve error free data
Understand system alerts indicating order, delivery or billing/credit control issues surrounding the order process
Prepare, attend, participate and communicate in cross stream meetings such as daily, weekly operational reviews
Resolve issues/ problems utilizing Nestlé Continuous Excellence tools
Liaise with customers (where possible) to review order schedules, non-adherence to agreed order cut offs, alignment on material/ product master data thereby building a good rapport with customers

Customer Service Executive Resume Examples & Samples

Microsoft applications: Word, Excel, Outlook
Internal business systems (e.g. FACT)
A good telephone manner
Strong Customer Service mind set and approach

Customer Service Executive Resume Examples & Samples

Understanding customers needs to offer the most appropriate products
Building long term customer relationships
Follow all agreed processes and procedures both Speedy and customer
Excellent management of Operations Schedule
Taking ownership and responsibility

Dealer Services Technical Support & Customer Service Executive Resume Examples & Samples

The Ascend EPOS and eCommerce solution is at the center of Trek Bicycle’s Continuous Improvement Programme, providing retailers with an integrated solution to manage their businesses and provide an effective online presence
The support team cover all aspects of the programme and the wider business processes it supports. Training provided isn’t confined to the technical aspects of the software solution (though that is obviously covered) but also advises on financial analysis and planning all the way through to a holistic marketing strategy to cover an IBD’s eCommerce presence as well
Staff the Ascend UK EPOS Support Line, providing customers with technical advice and assistance
Provide additional business support – Assist with Trek Continuance Improvement
Assist with on-call out-of-hours support, on a rotational basis
Assist with software installations, both on the phone and on-site in store
Maintenance of the technical issue database for answering retailer support queries
Assist with the logging of dealer programming requests, the reviewing of programming requirements, and the testing of changes
Assist with any other dealer services tasks as and when required
Act as an ambassador for Trek Bicycles
Customer service and focus
Desire to build relationships and add value
Ability to follow the Trekism “GSD” - Get Stuff Done!
Flexibility and ability to manage own workload with minimal supervision
Excellent telephone skills, alongside oral and written communication
Understanding others and the ability to influence
Advanced user of Microsoft IT packages including word, excel and email
Ability to quickly learn new systems and processes

Customer Service Executive Turkish Resume Examples & Samples

Promote the Booking.com culture within your colleagues
Fluent in both written and spoken English and Turkish
Available Full-time (40 h/week) and flexible in work schedule
In possession of a valid work-permit for Germany

Customer Service Executive Resume Examples & Samples

Meet Customer Experience (CE) target set by management
Coordinate and process New Mobile Applications, SIM Activation, Line Transfer, Activation of VASes, Re-contracting, etc
Attend to customer enquiry in an amicable and professional manner
Attend to mobile enquiries in person (for on-site CSE only), through calls and emails. Follow & abide to customer company guideline while working at customer premise
Arrange delivery of handsets and distribute to customer's employees (for on-site CSE only)
Record / manage the mobile services subscribed and handsets owned by customer (for on-site CSE only)
Experience in Customer Service preferred - those with Telco experience will have an advantage
Experience in dealing with customers and able to work well with all levels in an organization
Computer proficiency is a essential.Strong knowledge in MS Office

Customer Service Executive Arabic Resume Examples & Samples

Communicate any developments in service, products, website, or systems
Answer any incoming questions from customers (system, reservations, etc.)
Team player with a genuine interest resolving customer problems. Solid ability to resolve customer problems effectively
Must be fluent (speak, read and write) in Arabic and English
Call center experience in any industry preferred

Customer Service Executive Korean Resume Examples & Samples

Handle pre and post reservation enquiries by phone, e-mail and fax
Outbound calls to hotels/guests to arrange special requests
Liaison between guest and hotel to resolve complaints
Experienced with the internet and hotel industry
Fluent in both written and spoken English and Korean
Available to attend a full-time (4 weeks) paid training
Please note that the starting date for this position will be in June 2017
You are already eligible to work in Singapore

Customer Service Executive Resume Examples & Samples

Provide guidance to hotels in utilizing and optimizing our systems
Must be fluent (speak, read and write) in English
All applicants must be currently authorized to work in Canada. No Visa Sponsorship available for this position

Customer Service Executive Resume Examples & Samples

University Degree in business management or related field, alternatively 1-3 years experience in service industry
Excellent communication in Myanmar language and basic English
1 – 2 years experience in Customer Service related field is an advantage
Experience in Import and Export Shipping Business is an advantage
Energetic, Well-organized, Self- Initiated and good coordination skills
Good analytical and problem solving skills - ability to look beyond the obvious and identify creative solutions
Fresh graduates/ Entry level applicants are encouraged to apply

Customer Service Executive Resume Examples & Samples

Monitor daily shipments and ensure documentations are correct and complete
Follow thoroughly with company policy and instructions
Provide professional services to customers and handle customer enquiries
Manage a variety of database and web-based programs to provide timely response to the customer
Data input and shipping document preparation
Assist walk-in customer for sending shipments
Co-ordinate with different departments to ensure high level of operation and service are being kept
At least 2 year of experience in airfreight and logistics industry
Good command of spoken and written Cantonese, English, Mandarin
Hard worker, quick learner and detail-minded
Mature and self-motivated with strong sense of responsibility
Able to work independently as well as being a team player
Good telephone mannerPeople who applied for this job also applied for
Security Guard Fort McMurray Alberta- Casual Camp Work Positions

Customer Service Executive Arabic Resume Examples & Samples

Take responsibility and ownership
Fluent in both written and spoken English and Arabic,
Have a valid work-permit for the UK

Customer Service Executive Resume Examples & Samples

Categorize cases in all queues depending with the urgency
Load all campaigns as required every start of week
Ensure Service Level Agreements are consistently met
Manage customer's expectations and provide a seamless customer experience
Exhibit Financial Times Customer Service core values and principles
Meet or exceed weekly, monthly and annual sales targets
Maintain and demonstrate an in-depth understanding of our products, content and solutions
Master the product and solution to become an expert in order to be able to highlight features and benefits that will match the customer’s needs. Be able to confidently and clearly articulate our value proposition
Be able to handle and respond to new sales leads and retention opportunities efficiently and effectively via multiple channels such as email, voice and web chat
Record all interactions and outcomes on our CRM system and adhere to appropriate policies and procedures such as PCI compliance
Report regularly to your Team Leader on all activities relating to the role
Participate in and perform special tasks and projects that may be assigned
At least 2 years experience in Sales. Acquisition, Customer Retention or Customer Service with Up-sell and Cross -Sell metrics
High standard of oral and written communication in English
Ability to confidently engage with customers and prospects over the phone
Effective listening skills
Ability to demonstrate good empathy skills
Ability to manage own workload
Pro-active approach to process improvement
Strong probing and objection handling skills
Passion and enthusiasm

Customer Service Executive Resume Examples & Samples

Respond to subscription queries and orders from Financial Times customers via email, phone calls, live chat, and social media channels
Log incoming and outbound calls or retention activities, create cases and document interactions in the customer relationship management system with accurate, appropriate, necessary, and complete information, paying particular attention and adhering to policies and procedures such as PCI compliance and data security
Ensure Service Level Agreements and other Key Performance Indicators are consistently met
Retain existing customers and be able to identify and/or create new sales, upsell or cross-sell opportunities
Perform first level troubleshooting steps for technical or product-related issues
Identify and correctly escalate problems affecting a number of customers or influencing the timely resolution of one customer's enquiry
Assist CS teams on customer requests, queries and feedback, attending to queries and resolving complaints within an efficient turnaround time and driving a first contact resolution
Maintain good working relationships with distributors & subs-agents and ensure that all new orders and renewals are followed up appropriately and in a timely manner
Provide assistance on long and short term projects from marketing, advertising, technology, and finance teams and providing regular updates on progress made

Customer Service Executive Resume Examples & Samples

Respond to Investors Chronicle customers via email, phone calls
Proactively complete outbound calls with the intention of welcoming, engaging and selling to customers, old and new
Log incoming and outbound calls or retention activities, create cases and document interactions in the customer relationship management system
Meet sales /retention targets
Retain existing customers and be able to create new sales, up sell or cross-sell opportunities
Identify and escalate problems affecting a number of customers or influencing the timely resolution of one customer's inquiry
Problem solve technical difficulties
Work with key stakeholders across the business to find customer focused solutions
Exhibit Investors Chronicle Customer Service core values and principles
Be required to work on weekends
At least 2 years experience in a customer service environment
A proven track record of meeting sales and retention targets (1 year minimum)
A customer service advocate and client-focused outlook
Excellent command of verbal and written English
Strong understanding of Investors Chronicle' publication product
Previous experience in the publishing or digital media a plus
Undertake additional projects and responsibilities as required
Background in digital or web-based products
Must be able to work on a shifting schedule including holidays and weekends

Customer Service Executive Resume Examples & Samples

GENERAL DESCRIPTION: This position is responsible for supporting the Customer Service Manager to provide reports, daily handling shipment for both Import - Export shipment and relevant info on a timely manner in accordance to the team’s objectives and targets. This will include but not limited to all customer service – related functions and reporting requirements. Further the individual will be required as needed to align / coordinate with other departments / colleagues to fulfill the customer’s requirements
Solve problem when it was happen
Contact shipper to get information & get approval from oversea for all shipment of assigned Customer or vice versa. Handling until cargo arrived Destination
Solving trouble related to customer
Control payment
Develop more business from exist customer
Strictly follow company’s rule during working hours
Fulfill other tasks a.s assigned by Customer Service Manager

Customer Service Executive Resume Examples & Samples

To work as part of our Contact Centre Team providing exceptional customer service to all our customers. In addition, dealing with post pay-out queries for our customers across the Barclaycard-Loans range of products while portraying the corporate image and values of Barclaycard-Loans
To be responsible for delivering processes and procedures that treat customers fairly and acting in the best interest of customers at all times
Deal effectively with all incoming calls from customers and stakeholder
Ensuring that all queries and requests are processed in a professional and timely manner
Handle and resolve customer complaints in a professional and timely manner Adhering to the Barclays Group Complaint Handling Policy, which includes following correct escalation procedures to line manager and/or Customer Relations
Record details of actions taken
Carryout outbound courtesy calls as and when required
Understand the appropriate Policies & Standards applicable to my role through reading the Code of Conduct and other training allocated to me. Where responsible for risks and controls ensure that these are appropriate and fit for purpose
All mandatory training completed to deadline and understood within given timescales
Where applicable, all key risks identified, tracked, logged and managed as per the Risk Framework procedures
Where applicable, all key controls to have identified owners, with audit trail of regular review and maintenance together with supporting records
Where applicable, all risk events (incidents) or control failures to be escalated, investigated, reported and fixed at root cause to prevent reoccurrence
Data accuracy, attention to detail
Ability to work as a team and on own initiative
Flexible approach to undertaking the role, adaptability
Ability to follow processes & policy frameworks
Target orientated, self-motivated
Objection handling skills
Organised, ability to prioritise workloads
Excellent telephone communication skills

Airfreight Import Customer Service Executive Hochiminh Resume Examples & Samples

GENERAL DESCRIPTION: This position is responsible to all CS tasks relating to Air Import shipments monitoring by HCM Branch
SPECIFIC ACCOUNTABILITIES
All customer service task relating to Air Import freehand shipments which secured by Sales department (send shipping instructions to Schenker oversea, check draft hawb with customer+ origin, work with Schenker oversea for amendment and discrepancy if any, tracking and tracing etc ….)
Closely liase with Sales, Sales Support and Customer to handle Air Import freehand shipments
Receive shipping instructions and book flight as per Sales and Customers’ request
Problem and claims solving if any
Insurance buying for shipment at request
Check correct accouting details from customer and inform to Accountant/Billing team for issuing invoice
Tracking and tracing flight schedule
Mail S/I (Shipping Instruction) and Hawb to OPS for proper follow up
Daily communication and corporation with multiple parties (internal+ external): Customers, Sales, Sales Supports, OPS, plus others etc...to ensure efficient handling and customer sastisfaction for all freehand shipments
Back up tasks during her teammate’s absence
Flexibility to adapt new tasks assigned by Management according to Dep. and Company‘s demand
Customer oriented and hard working
Excellent customer service and teamwork
Trust worthiness
Supportive & friendly
Effective and fast learning
Able to interact with people, oral and writing communication, interpersonal skills
Good influencing, negotiating skills… 2. EXPERIENCE & QUALIFICATION
Good and efficient English Communication (speaking and writing)
Bachelors in Business Studies/ Foreign Trade/ Economics
Airfreight Background and experience in same position at least 4 years, preferable Air Imports,
Fast and accuracy, efficient on email and system working
Incoterm/shipping term knowledge
Ready to work overtime and under high pressure

Customer Service Executive Resume Examples & Samples

Answering of incoming calls and respond to emails
Handling of customer enquiries through both telephone and email
Handling and responding to emails sent by the authority
Managing and resolving customer complaints to achieve customer satisfaction
Keying of new customer information into CRM system/ Updating of existing customers’ information
Identify and escalate urgent complaints
Liaise with the operation department to attend to customers’ complains
Follow up with customer calls where necessary
Keying in all call information into the CRM system in accordance to standard operating procedures
Fulfill other duties as and when assigned by the management

100

Customer Service Executive Resume Examples & Samples

Committed to caring
Responsible to our communities
Ready to apply our knowledge and know-how
Unique in our background and experiences
The drivers of our own success

101

Global Customer Service Executive Spanish Resume Examples & Samples

Responding to servicing requests received from clients, as well as those from other business areas and third parties in both Spanish, Italian and English over telephone, fax and email
Providing the delivery of world-class service through excellent client servicing and transactional processing
Acting as a point of contact for technical and procedural queries in multiple languages
Seeking client feedback to monitor service levels and drive appropriate improvements to achieve number one client satisfaction when measured against other banks
Overcoming customer objections and handling complaints effectively and ensuring records are maintained to provide a complete record of progress, client contact, and actions taken
Fluent spoken and written Spanish, Italian and English communication skills
An ability to communicate at all levels both within the Bank and larger business/ corporate organisations
Knowledge and understanding of Europe and UK Banking and systems used within Barclays such as Siebel and QMS
Proven organisational skills
Application: On your application we'll ask for information like your contact details, education and work experience. You’ll also be required to upload a CV, so it's a good idea to have it ready
Online Assessment: We'll then ask you to complete an online assessment exercise which we will send to you via email. Our assessments are carefully designed to measure the skills and capabilities necessary to be successful in our roles, but they'll also provide you with some insight into what our roles entail
Application Review: We will review your application along with your responses to the online assessment exercise. Depending on the type of role you are applying for, we may contact you to arrange a brief telephone interview to discuss your experience in more detail
Interview: If your application is progressed, we'll invite you to attend a face-to-face interview. We want you to be free to choose an interview time that suits you, so we'll provide some options and ask you to select your preferred timeslot
Outcome: We will keep you updated throughout the process. If you attend an interview, we'll be in touch within five working days of all interviews being completed to advise you of the outcome

102

Customer Service Executive Graduate Program Resume Examples & Samples

Handle customer requests by phone and e-mail
Excellent business understanding
Experienced with Customer Care, internet and hotel industry
Fluent in both written and spoken English and Japanese
Available Full-time (40 hrs/week) and flexible in work schedule
In possession of Japanese Citizenship, Japanese Permanent Residence or Work Permit
You will be graduating in April, 2018

103

Customer Service Executive Resume Examples & Samples

45%
Degree holder in Economics/Business Administration or Degree in Shipping or Logistics management
Must have at least 2-3years’ experience in logistic, shipping line/freight forwarding/export business/manufacturing
Ability to work under tight deadlines, able to motivate others, energetic and able to work under pressure, and independent
Possesses strong hands-on experience in shipping arrangement
Understand of logistic and shipment process especially on export
Technical skills : Preferably with SAP experience in a manufacturing environment
Good time management skills to deal with multiple priorities
Pro-active / creative and decision making
Relationship builder
Pro-active and creative in problem solving
Supports teamwork

104

Customer Service Executive Resume Examples & Samples

Take full responsibilities and end-to-end ownership of counter operations
Ensure to provide a second-to-none customer service at the counter
Engage in constructive problem resolution and provide solutions to counter customers

105

Chile Customer Service Executive Resume Examples & Samples

Manage effectively customer expectations in normal scenarios and during contingencies
Build rapport with customers, by developing a strong relationship, understanding their business needs, and by generating trust via customer mirrors, customer workshops, and any other initiative, aiming at supporting and safeguarding customers business
Develop and execute customer service initiatives to make customers feel trusted, cared for, and pleased
Be an internal role model by representing the voice of the customer across all functions while protecting Company’s interests
Be a motivator, have a positive attitude, good communicator and promote engagement across functions to deliver the best possible experience to our customers

106

Customer Service Executive Mandarin Resume Examples & Samples

Independent and customer friendly
Fluent in both written and spoken English
Fluent speaker of Mandarin
Available Full-time and flexible in work schedule
Already have work permit in mainland China

107

Customer Service Executive Resume Examples & Samples

3+ years related experience in customer service
Strong written, verbal skills in both English and Vietnamese, and telephone skills
Understanding of applicable computer systems, such as Microsoft Office and functional specific software

108

Vnc-solutions Customer Service Executive Resume Examples & Samples

Receive carrier booking request from customers and place booking with nominated carriers. Share the booking confirmation to customers and trucking agents
Manage carriers to make sure they perform as per SLA
Manage trucking agents to deliver containers to customers’ warehouse for loading. Troubleshoot and resolve booking & container relating issues / escalations
Access to customers’ system to issue commercial invoice for customs declaration
Manage customs brokerage agents to declare customs in compliant to the regulation
Overall monitor relevant parties & customs process to make sure shipments are loaded successfully
Comply with specific customer SOPs/SLEAs and play the role of coordinator to build up these documents
Take part/take lead in saving projects generated by the team or per customer’s request
Verify 3PL service fee and submit to customer for payment
Work out long term solutions for continuous improvement of routing guide compliance & export process
Daily report to customers for all on-the-ground relating issues
Carry out other tasks assigned by Manager
At least 1 years’ experience in a large Operations / Customer service teams with minimum 1 year experience in the Logistics sector with Customer facing experience
Working knowledge of SAP is an advantage
Familiarity with Damco Policies and Processes relating to the following is preferred
Clear & structured when giving instruction or request
Confident, strong & smart in negotiation
Creative, proactive & aggressive in pushing the issues through

109

Customer Service Executive Spanish Resume Examples & Samples

Serve as a liaison with the appropriate departments to gain relevant information, resolve problems, or support
Strong computer skills
Must be fluent (speak, read and write) in Spanish and English
Dependable, enthusiastic
Minimum 1 year of related work experience in a customer facing role handling customer complaints, resolving problems, etc

110

Customer Service Executive Resume Examples & Samples

Manage incoming calls and route intra-office calls in a timely and efficient manner
Process access to FT.com for leavers and starters of the organization
Keep the FT’s telephone directory current by making sure new staff and leavers’ details are updated regularly in Salesforce
Provide relevant reports to management as requested

111

Customer Service Executive Resume Examples & Samples

Delivery of service that meets SLA and delights the customer (KPI: SLA achieved & high customer satisfaction)
Supporting the achievement of productivity improvements (KPI: Value for customer & enhanced margin)
Contributing to service transformation and business growth (KPI: Further profitable service revenue)

112

Customer Service Executive Resume Examples & Samples

You’ll ideally have previous experience in a customer facing role with history of developing and shaping a role, be able to deal with a variety of customers and establish rapport with a diverse range of people. You will have an overriding desire to not only achieve KPIs, but to exceed them
This role will require you to be attentive to detail; systematic and process driven, extremely IT literate including SAP and good Excel knowledge, you will also be flexible and able to think laterally regarding problem-solving
In addition you will possess an ability to self-motivate and strive towards individual goals; you will balance this ability with the desire to support your colleagues. Above all, you will push service delivery boundaries to ensure our customers receive the highest level of service

113

Customer Service Executive Resume Examples & Samples

Over 4 years related experience. Lead experience preferred
Strong written, verbal skills in English or English-Chinese bilingual
Understanding of applicable computer systems, such as Microsoft Office, and function specific software
Strong presentation experience and skills

114

Customer Service Executive, SG Resume Examples & Samples

Should establish professionalism and good relationship with our clients
Ownership in maintaining accuracy in our customer data
Provide post and pre sales support and making sure that all tasks are within SLA
Direct customer to ensure that they will have a better overview and understanding of the process and set proper expectation
Assist customers on their enquiries over the telephone (eg. pricing, stock status, etc)
Investigate customers’ complaints and rectify the problems by coming up with recommendations of possible actions and solutions
Process necessary correspondences, invoices or any documentations required by customers thru fax and emails
Perform daily tasks including cross-referencing, both to our sales team and directly to customers
Involved in the Technical Verification of RS returned and replacement products and apply corrective measures and processes
Arrange and prepare for Goods Return by customers
Involvement in promotions and exhibitions
Continue to improve and enhance our services to customers
Other duties which may be assigned from time to time to achieve corporate objectives

115

Customer Service Executive Resume Examples & Samples

Be the primary point of contact and act as an advocate for the Customers, internally within Maersk Line
Manage / improve day to day process interaction with customers by leveraging detailed customer knowledge
Ensure timely submission of manifest
Issue import and export documentation
Monitor up-take curve for assigned customers and ensure close follow-up with customers to maximize volume performance
Proactively execute ask-for-more process to support sales activities and volume performance
In general, actively seek out and act on continuous improvement opportunities both in relation to customers and internal / external stakeholders
Excellent communication in Burmese language and basic English

116

Customer Service Executive Resume Examples & Samples

Work with the Customer Service Manager towards achieving the Customer Service objectives & KPIs
Attend to walk-in customers’ and agents’ queries, service requests, receipting, submissions and/or complaints by taking appropriate actions and ensure complete follow through until resolution
Assist the Customer Service Manager in ensuring the smooth running of daily operation at front counter
Attend to operational issues by working with all relevant internal and external parties until resolved
Monitor the customers walk-in traffic at Service Center and take appropriate actions to manage the queue by reducing the waiting and serving time
Attend and process all submissions and requests within stipulated time frame
Verify and check that all premium collections are accounted for and the end of day balancing is complete and correct for timely submission to Finance Dept, Head Office
Gather and provide feedback from walk-in customers & agents to Management for service improvement and contribute towards improved Service Survey Net Profit Score (NPS)
Assist in providing system guidance to agent/new user at branches in an effort to increase the overall self help usage of externalized systems
Conduct trend/analysis of the usage of externalized systems and suggest improvement to further increase utilization
Responsible for record and data management in accordance to Record Keeping guidelines
To provide inter-branch back up support as and when required
To deputise the Customer Service Manager to carry out his/her duties in his/her absence
To undertake any other functions, projects and/or assignments as instructed by Superior and/or Management
Good communication skills (oral and written) in English and Bahasa Malaysia
Strong interpersonal skills and ability to work in stressful environment
Strong organization skill and good time management
Ability to adapt in a fast-paced working environment
Able to work in staggered work-hours and lunch-breaks whenever necessary according to operational needs

117

Customer Service Executive Resume Examples & Samples

Excellent organisational and time management
Ability to adapt to new situations
Able to work towards target and KPIs
A desire to learn and expand product knowledge
And have the personality and drive to sell our products

118

Customer Service Executive Resume Examples & Samples

Ensure accurate and timely processing of customer transactions and order fulfilment, by actively partnering with manufacturing locations’ customer service teams
Actively work across businesses and functions to provide seamless customer support; seek to timely respond to customer issues at levels closest to the customer
Provide professional and friendly communication for all direct or indirect customer service matters. Demonstrating a high degree of commitment to resolve customer needs. (order placement, pricing confirmation, volume adjustments, quality complaints, etc.)
Engage in indirect activities required to offer customers exceptional service, including professional support on: registration, logistics, invoicing, credit, payment terms & its collection and quality matters
Understand customer budget projections and key account plans – actively monitor actual trends and outlook vs. budget and forecast. Work with the finance and commercial team on monthly stock-take and preparation of sales and variance reports respectively
Partner with local management to develop and improve design of customer service organization, including systems and process design

119

Customer Service Executive Resume Examples & Samples

Raising of bookings from correspondence with the Fleet Business Hub and associated change management
Raising of event bookings from correspondence with the Marketing Office and associated change management
Progress chase vehicle preparation to ensure all vehicles are delivered on time first time
Co-ordinate any additional travel requirements, accessory fitting or press pack inclusion in vehicles
Proactively update contacts with progress information
Responsible for ensuring damage to vehicles is captured, customers/end users are contacted within agreed KPI and recharged
Proactively offer problem solving solutions as required, including short notice amendments
Attend client meetings, end user activity and events as directed
Ensure quality, safety, environmental and other DHL policies and procedures are adhered to
Provide any other support for the vehicle services team as required
2 years' experience in a customer service role
Strong interpersonal/communication skills
Strong organisation, planning and prioritisation skills
Flexible and can-do attitude
Approachable and presentable
Industry experience
Reporting skills

120

Customer Service Executive Resume Examples & Samples

Basic - University Degree (Customer Service / Business Management / Agriculture/Supply Chain)
3+years’ experience in Ag Industry with extensive experience in Customer Service /Supply Chain Areas
MUST have SAP Proficiency
Excellent Verbal and Written Communications Skills
Attention to Details is very important
Able to manage multiple customer operations task and a flexible workload with peaks
Available for Minimal Travel for training and building relationships
Basic product knowledge on existing and new products
Relationships and Networking – Develop an effective relationship with internal and external
Stakeholders
Agility – Be able to adjust to changes (internal or external)
Initiative & Foresight – Being able to identify opportunities and work on them
Results Orientation –Deliver results as required
Courage and Candour

Download Customer Service Executive Resume Sample as Image file

Related Job Titles

Customer Service Rep Resume Sample

Customer Service Senior Analyst Resume Sample

Supervisor Customer Service Resume Sample

Healthcare Customer Service Resume Sample

Customer Service Engineer Resume Sample

Specialist, Customer Service Resume Sample

Representative, Customer Service Resume Sample

Customer Service Cashier Resume Sample

Customer Support Executive Resume Sample

Customer Service Desk Resume Sample

Customer Service Representative, Service Resume Sample

Banking Customer Service Resume Sample

Browse More

Customer Service Executive Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Customer Service Executive resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Senior Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Senior Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

French Customer Service Executive Resume Examples & Samples

Receptionist / Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive, Malaysia Based Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Senior Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Senior Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Senior Customer Service Executive Resume Examples & Samples

Senior Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Senior Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive With Spanish Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

Customer Service Executive Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume