Contact Center Customer Service Resume Samples
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Contact Center Customer Service Resume Samples
The Guide To Resume Tailoring
Guide the recruiter to the conclusion that you are the best candidate for the contact center customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.
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KG
K Glover
Kay
Glover
145 Georgiana Centers
Dallas
TX
+1 (555) 622 8073
145 Georgiana Centers
Dallas
TX
Phone
p
+1 (555) 622 8073
Experience
Experience
Boston, MA
Contact Center Customer Service Inbound
Boston, MA
Wiegand, Runte and Schmitt
Boston, MA
Contact Center Customer Service Inbound
- Relies on instructions and pre-established guidelines to perform the functions of the job
- Creates, enters and manages customer orders (via phone/fax or e-channels) from internal and/or external customers
- Responds to inquiries from policy holders, providers and/or others for information and assistance
- Works under immediate supervision
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response
- Assist individuals with technology questions, including unlocking passwords and helping with website navigation
- Responsible for front-line inquiry/service complaint management
New York, NY
Contact Center Customer Service Supervisor
New York, NY
Ziemann-Morissette
New York, NY
Contact Center Customer Service Supervisor
- Assist with developing, evolving and executing business processes to support the contact center
- Continuously looking for areas of improvement and communicating suggestions to leadership
- Project management through planning, organizing and securing resources to achieve specific goals
- Monitor contact center queues and Customer Service Specialists activity and proactively assist via phone, chat, e-mail
- Effectively manage projects as assigned
- Oversee/support internal day-to-day operations
- Demonstrates good judgment when making decisions
present
Chicago, IL
Ci-contact Center Customer Service Inbound
Chicago, IL
Kreiger, Ward and Legros
present
Chicago, IL
Ci-contact Center Customer Service Inbound
present
- Responsible for all billing and delinquency processes for assigned groups
- Responds to inquiries concerning enrollment processes
- Ensures accuracy and timeliness of the membership and billing function
- Orders Identification Cards
- Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail
- Maintains enrollment database
- Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers
Education
Education
Bachelor’s Degree in Accuracy
Bachelor’s Degree in Accuracy
Quinnipiac University
Bachelor’s Degree in Accuracy
Skills
Skills
- Good organizational skills and detail-oriented
- Excellent attendance and ability to work overtime when necessary
- Professionally answer incoming telephone calls promptly and cheerfully
- Basic typing/keyboard skills
- Process all customer requests accurately, quickly and neatly
- Provide excellent customer service to all internal/external customers whether through direct contact, over the phone or through the mail service
- Excellent telephone presence and interpersonal skills
- Good reading, written and verbal skills (English)
- Excellent data entry skills
- Positive attitude and work effectively as a member of a team
8 Contact Center Customer Service resume templates
Read our complete resume writing guides
1
Accesshr Contact Center Customer Service Specialist Resume Examples & Samples
- Refer and transfer complex issues/inquiries to Tier II Research Specialists, Team Leader, or other appropriate person
- Demonstrate customer service skills by responding professionally and effectively to questions and issues. Calm and diffuse irate customers by following procedures and using interpersonal skills, obtaining assistance when needed. Demonstrate empathy and understanding
- One to two years customer service experience. Call center experience with handling benefits and/or HR-related calls is preferred
- High school diploma or equivalent. College degree/some college preferred
- Ability to interface with corporate Human Resources professionals and executives
- Able to make sound business decisions and exercise discretion and judgment
- Superior customer service ethic, communication skills (written and verbal), interpersonal skills, and telephone etiquette
- Must be flexible and adaptable to changes in procedures, processes, systems, etc
- Bilingual (Spanish) desirable. (May be required based on business need)
2
Contact Center Customer Service Specialist Resume Examples & Samples
- Handle telephone calls promptly and courteously, meeting both volume and quality service standards using a scripted knowledge base in the computer
- Enter pertinent information into the computer screens to update system information and to open cases in the case management system for certain events, including terminations, leaves of absence, payroll issues, and other complex inquiries
- Focus the caller on providing specific information to limit the talk time in a professional, courteous manner
- May respond to incoming e-mail messages
- Knowledge of health and welfare benefits, spending accounts, life and accident insurance benefits, disability insurance benefits, and other benefit programs, along with HR policies and applicable regulations
- Must possess patience and the ability to speak authoritatively with diplomacy
- Familiarity with and ability to navigate computer pathways as needed in order to perform data entry and searches while discussing issues with customers
- Basic math skills required to perform calculations (addition, subtraction, multiplication, division)
- Must fully understand and live the JPMorgan Chase values
3
Contact Center Customer Service Supervisor Resume Examples & Samples
- Supervise and train an efficient and effective team that meets the needs of the customer and contact center
- Assist with developing, evolving and executing business processes to support the contact center
- Oversee/support internal day-to-day operations
- Support efforts to retain exceptional talent
- Answer escalated contacts, utilize problem-solving skills and offer effective solutions
- Continuously looking for areas of improvement and communicating suggestions to leadership
- Monitor contact center queues and Customer Service Specialists activity and proactively assist via phone, chat, e-mail
- Recordkeeping and documentation as required by the business
- Project management through planning, organizing and securing resources to achieve specific goals
- Effectively manage projects as assigned
- Minimum of 2 years customer service experience preferred
- Proven successful productivity results
- Exemplary reliability
- Demonstrates good judgment when making decisions
- Strong time management, organizational, and follow-through skills
- Experience of successfully coaching/mentoring individuals and or team
- Ability to manage competing priorities in a fast-paced environment
- The ability to maintain a flexible schedule
- Active listening skills with strong written and verbal communication skills
- Strong knowledge of all Microsoft Office Suite and current retail technologies
4
Contact Center Customer Service & Sales Manager Resume Examples & Samples
- Five or more years of experience in customer service management
- Strong customer service skills and ability to handle difficult customer calls
- Broad understanding and practical application of applicable laws and regulations
5
Contact Center Customer Service Manager Resume Examples & Samples
- Five or more years of experience in customer service
- One or more years of management or supervisory experience
- Well-developed problem-solving and negotiation skills
- Effective selling, cross-selling, and referral skills
- Advanced knowledge of operational functions, systems, policies and procedures of assigned area
- Proven leadership and management skills
- Excellent interpersonal, verbal and written communication skills
6
Contact Center Customer Service Rep Resume Examples & Samples
- College degree or 4 years related business experience preferred
- Customer Service or Call Center experience a plus
- Advanced interpersonal skills. Proven ability to interact successully with internal/external customers
- Make real time decisions in a fast-paced, high-volume environment characterized by ambiguity and change
- Must take initiative and act independently in appropriate circumstances
- Life insurance industry experience preferred not required
7
Contact Center Customer Service Rep-chinese and Resume Examples & Samples
- Provide loyalty-building service to customers (policy holders, producers, internal associates and client companies) by answering incoming calls with a high degree of accuracy and speed, while consistently meeting key department performance metrics. Provide a single point of contact for responding to case inquires related to status, selected data changes, required forms information and documenting all inquiries and any corresponding action taken. Effectively communicate policy information and company procedures to all customer of the firm. Answer a high volume of policy holder and producer telephone calls while pro-actively evaluating concerns, requests and problems. Perform all transactions necessary to satisfy requests using the multiple computer systems and productivity tools. Meet or exceed all performance contact center metrics for the position
- High School Diploma (Some College or a College Degree preferred)
- 4 years related business experience desired
- Customer Service or Contact Center work experience in the Financial Services sector a plus
- Bilingual Chinese and/or Mandarin
- The ability to simultaneously navigate through multiple computer systems (AWD, 3R, Service Workbench, etc.)
- Must demonstrate excellent communication skills, both oral and written
- Must demonstrate a high energy level and a positive attitude
- Life insurance industry experience preferred, but not required
- Must be available to work 8 hour shift within operating hours of 7:00 am to 7:00 pm
8
Contact Center Customer Service Supervisor Resume Examples & Samples
- Online Banking and Bill Pay – Retail, Private Banking, Trust and Small Business
- Deposit products – Retail, Private Banking, Trust and Small Business
- Credit Cards – Retail, Private Banking, Trust and Commercial
- Debit Cards
- Consumer loans - new and existing (excluding mortgage products)
- Electronic funds transaction disputes
- Direct mail marketing campaigns
9
Contact Center Customer Service Call Center Resume Examples & Samples
- Providing front line, direct contact with clients and customers
- Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer
- Research/resolve loan level inquires as it relates to inbound/outbound call activity
- More experienced associates will work in a multi-client or multi-functional environment
10
Contact Center Customer Service Inbound Resume Examples & Samples
- Act as the primary contact between the customer and Service Support
- Responsible for placing/ answering telephone call inquiries and promoting an organization's products and services
- Has knowledge of commonly-used concepts, practices, and procedures within a particular field
- Demonstrated analytical thinking/problem solving ability
- Ability to think clearly and quickly and empathize in high-pressure clinical situations Tenacity & creativity in handling customer issues
11
Contact Center Customer Service Inbound Resume Examples & Samples
- Creates, enters and manages customer orders (via phone/fax or e-channels) from internal and/or external customers
- Responsible for front-line inquiry/service complaint management
- Reviews order error and order hold reports and takes action based on need as instructed by SOP
- Conducts recall activities as appropriate
- Updates customer information in order management system as appropriate
- Adheres to quality controls process and service quality guidelines
- Think and communicates cross-functionally to investigate, research and resolve all exceptions and adjustments promptly and accurately including any necessary coordination with other HCS departments and all required customer follow-up
- Minimum of high school degree is required. Associate or Bachelor degree is preferred
- Minimum of 2-3 years of experience is required, preferably in a fast-paced, complex Customer Service environment; i.e., Accounts Receivable and/or Collections
12
Digital Print Contact Center Customer Service Processor Resume Examples & Samples
- Experience managing multiple priorities; job functions
- Attention to detail a must; Sound organizational skills
- Demonstrated ability in a position that required solid negotiation and relationship building skills
- 2-4 years’ experience in a Customer Service or Office Administration Role
- Ability to read & interpret instructions, identify problems/missing information and address them proactively
- Computer Skills: Microsoft Office, Acrobat
- 1+ years’ experience in a Digital Copy & Print or Manufacturing environment
13
Contact Center Customer Service Representative Resume Examples & Samples
- Responsible for answering complex inbound member or provider calls regarding health plan benefits, claims status, authorization and health plan documents
- Ability to handle most calls without assistance
- Extensive knowledge of products, processes, and systems
- May be responsible for assisting with production of call center reports and ensuring call center metrics are met
- May assist with training initiatives
- At least one year of call center/customer service experience
- Managed Care knowledge is preferred
- Strong sense of customer service
- Strong interpersonal skills including tact, diplomacy, and flexibility to work effectively with senior administration, staff and general public
- Preferred Bilingual (English/Spanish)
- Pharmacy Knowledge
14
Contact Center Customer Service Associate Resume Examples & Samples
- Previous Work at Home experience preferred
- Strong analytical, problem solving and creative thinking skills
- Ability to effectively prioritize workload in a fast paced, frequently changing environment while remaining detailed and organized
- Self-motivated and able to work independently and within a team setting
- Proficiency with relevant computer applications (i.e. Microsoft Office Suite), including good keyboarding skills
- Familiarity with Academy’s product lines preferred
- Bilingual (Spanish and English speaking) a plus
- Research and troubleshoot problems and provide resolutions by using available resources
- Provide customers with product and service information
- Follow-up with customers, when necessary
- Document customer contacts, as required
- Develop a thorough understanding of Academy policies, procedures, and safety rules
15
Contact Center Customer Service Representative Resume Examples & Samples
- Research and provide verification and documentation of client issues and resolution Maintain thorough knowledge and understanding of Key Bank’s products and services
- Effectively educate clients on the features and benefits of Key’s products and services
- Recognize client needs and opportunities to offer additional or enhanced products and services
- Meet accuracy, efficiency and sales (where applicable) goals while contributing to the overall success of the team, Call Center Service, and KeyBank
- Perform financial reviews of client portfolios and account analysis. Recognize the need/opportunity for additional products and services
- Strong listening, verbal, written and interpersonal communication skills
- Computer proficiency with knowledge and experience in Windows environment
16
Temporary Contact Center Customer Service Associate Resume Examples & Samples
- 6+ months experience in a customer service related role required
- Team member must provide hardware setup to perform duties: definition of hardware for the Work@Home project consists of PC, two monitors, keyboard and mouse
- Strong written and verbal communication skills, with the ability to interface effectively with individuals, both internally and externally
- Maintain the customer’s perspective as a driving force behind activities
- Answer incoming customer contacts (calls, chats, emails) in a professional manner
- Respond to customer inquiries through multiple channels, as needed
- Duties may change; team member may be required to perform other duties as assigned
17
Ci-contact Center Customer Service Inbound Resume Examples & Samples
- Responds to incoming calls and may initiate outgoing calls, providing customer service to plan members, providers and employer groups by answering benefit questions, resolving issues and educating callers
- Verifies enrollment status, makes changes to records, researches and resolves enrollment system rejections; addresses a variety of enrollment questions or concerns received by phone or mail
- Responsible for all billing and delinquency processes for assigned groups
- Ensures accuracy and timeliness of the membership and billing function
- Responds to inquiries concerning enrollment processes
- Maintains enrollment database
- Orders Identification Cards
- Determines eligibility and applies contract language for each case assigned
- Performs error output resolution for electronic eligibility and processes error discrepancy list
- Bills, collects premiums and reconciles payments
- Maintains and reconciles premium bill, self-bill and individual billed accounts
- Notifies clients of premium discrepancies through payment adjustment notices and detailed audits
18
Contact Center Customer Service Inbound Resume Examples & Samples
- Handle inbound calls regarding Health Savings Accounts (HSA) and other spending accounts within a call center environment
- Accountable for maximizing first touch resolution on all client service issues
- Provide prompt and quality customer service interactions
- Document all communication in database accurately and in a timely manner
- Professionally communicate with customers, clients, and all levels within the organization
- Professional Telephone Etiquette
- High level of Empathy
- Excellent follow through and decision making skills
19
Contact Center Customer Service Resume Examples & Samples
- Professionally answer incoming telephone calls promptly and cheerfully
- Process all customer requests accurately, quickly and neatly
- Keep abreast of all catalog, gift registry and internet merchandise
- Maintain personal desk area
- Maintain general office area
- Provide excellent customer service to all internal/external customers whether through direct contact, over the phone or through the mail service
- High School Diploma/GED or equivalent
- Excellent telephone presence and interpersonal skills
- Good reading, written and verbal skills (English)
- Positive attitude and work effectively as a member of a team
- Good organizational skills and detail-oriented
- Basic typing/keyboard skills
- Excellent attendance and ability to work overtime when necessary
- Must be available to work Mondays and/or Fridays - day or evening hours
- Must be able to work a weekend shift
- Position starts Saturday, July 22nd
20
Contact Center Customer Service Representative Resume Examples & Samples
- Proficient in using a personal computer in a windows environment required
- General knowledge of internet functionality required
- Typing - 25 wpm
21
Contact Center Customer Service Inbound Resume Examples & Samples
- Accept inbound calls and e-mails from employees and their dependents on issues pertaining to their health, dental, vision, life, disability, and other insurance products and services
- Research complex/involved inquiries through outbound phone calls to insurance carriers, web research, or by inquiring with colleagues
- Educate consumers regarding the products available to them
- Assist individuals with technology questions, including unlocking passwords and helping with website navigation
- Respond promptly and handle/resolve consumer inquiries and concerns
- Perform appropriate consumer verifications
- Keep records of consumer interactions and transactions
- Respond to and resolve client and consumer billing issues
- Record details of inquiries, comments, complaints and actions taken
22
Contact Center Customer Service Inbound Resume Examples & Samples
- Receives requests by mail, telephone, or in person regarding insurance claims/policies
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response
- Mails or routes claim forms and supporting documentation to various units for final processing
- Ability to process requests across multiple lines of business
- Must have attention to detail including identifying potential fraud, waste and abuse within a submitted claim
- Customer service experience in any industry required, preferably in Medicare billing or pharmacy claim processing
