Agent, Customer Service Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the agent, customer service job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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S Bruen

Sid

Bruen

1550 Langworth Mill

Dallas

+1 (555) 692 1007

1550 Langworth Mill

Dallas

Phone

p +1 (555) 692 1007

Experience Experience

Dallas, TX

Customer Service, Reservation Agent

Dallas, TX

Rosenbaum-Crooks

Dallas, TX

Customer Service, Reservation Agent

Answer customer inquiries, providing professional assistance to potential and existing guests on every call
Fast paced work environment
Provide detailed descriptions of destinations, resort accommodations and products
Provide accurate pricing on all products i.e. accommodations, airline and packages
Provide quality customer service on every call
Drive revenue through the selling and up selling of reservations, room types and additional items
Up sell products and accommodations whenever possible

Houston, TX

Customer Service Export Care Agent

Houston, TX

Bernier-Steuber

Houston, TX

Customer Service Export Care Agent

Be professional and never bring personal emotion to work. 
Manage customer’s expectation with skilful communication step 
Team Work 
Proactively approach Manager on training and PDP follow-up
Inform and pacify client timely and sensitively in case of rolling and pro-actively assist to find best solution to minimize the impact. 
Other tasks assigned by manager
Provide hyper care service for new on board customer to dig out more cooperation opportunity. 

present

Chicago, IL

Customer Service Associate, Licensed Agent

Chicago, IL

Corkery and Sons

present

Chicago, IL

Customer Service Associate, Licensed Agent

present

Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities
Basic working knowledge of relevant systems and tools utilized in area of responsibility, including carrier management systems
Retain customer accounts via re-write of existing policies or coverage
Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow
Basic knowledge of Property & Casualty insurance products in all states, including policy and contract language
Basic knowledge of Property & Casualty underwriting for product areas of responsibility
Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts

Education Education

Bachelor’s Degree in Business Administration

San Diego State University

Bachelor’s Degree in Business Administration

Skills Skills

Basic knowledge of Property & Casualty underwriting for product areas of responsibility
Basic knowledge of Property & Casualty insurance products in all states, including policy and contract language
Basic working knowledge of relevant systems and tools utilized in area of responsibility, including carrier management systems
Follow established guidelines to focus on details and complete tasks attentively and thoroughly
Communicate information in a clear, well-organized, and professional manner
Bilingual capability (speaks, reads, writes in English and Spanish at a level that can communicate with clients and other professionals). Compensation differential will apply to those candidates with proven fluency in Spanish
Demonstrated interest in enhancing knowledge; seeks opportunities to learn
High attention to detail
Professional, polished, poised and positive demeanor
Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow

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15 Agent, Customer Service resume templates

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Customer Service, Reservation Agent Resume Examples & Samples

Drive revenue through the selling and up selling of reservations, room types and additional items
Provide quality customer service on every call
Answer customer inquiries, providing professional assistance to potential and existing guests on every call
Provide detailed descriptions of destinations, resort accommodations and products
Provide accurate pricing on all products i.e. accommodations, airline and packages
Suggest products to enhance stay and enjoyment
Up sell products and accommodations whenever possible
Accurately input all data required to complete transactions
Operate multiple computer applications accurately and effectively
Meet and or exceed defined sales goals and targets
Excellent listener and communicator
Proven track record of efficient problem-solving
Ability to successfully multitask in fast paced environment using multiple computer applications
Proven strong sales, service and closing skills with the ability to overcome objection
Background in the travel and trade industry
Fast paced work environment
Hospitality and Service Minded
Sales and Service Driven
Fluency in Spanish and/or French is a plus

Customer Service Control Agent Resume Examples & Samples

Be in charge of approving exceptions in standard master data workflows
Perform data quality assurance and maintenance in Customer Data Base
Provide feedback due to local exceptions to global Stakeholders
Maintains database/log of errors and communicate to Center
Ensure consistently high levels of data quality
Timely attendance of meetings/workshops with Cen/countries Stakeholders
Insure of ease of doing business for stakeholders by constant support and needed assistance
Be a part of the control team who are experts of all systems and tools that are part of CS platform (and the focal for My Phone, SCV, MEPC, GSCs performance and others)

Dealer Customer Service Phone Agent Resume Examples & Samples

Provide first level support for an average of 65 inbound dealer inquiries daily on backordered parts
Contribute to the reduction of backorder lines through the analysis of the backorder inquiry and the initiation of request to ship part from the Supplier, Plant, and Overseas
Conduct research for problem resolution as required including but not limited to: policies and procedure interpretation, pricing, Shipping programs, invoicing, warranty, backorders, tracking, account adjustments, cancellations and returns, and reorders
Coordinate with Purchasing and/or Pricing departments to set up and price new parts
Understand the ordering parameters for different parts in order to provide the best option to the dealer to meet or exceed the customers' needs
Escalate call to second level support team as required
Flexibility with start times beginning at 7am and end times around 8pm
1 or more years of customer service experience

Customer Service Request Agent Resume Examples & Samples

Undertake customer/client satisfaction checks
Receive and process contract specific requirement by telephone and email e.g. reactive work. requests, room bookings, lost property, etc
Be aware of the business continuity plan for the part of the business you work in
Previous Helpdesk experience
Maximo and Condeco room booking knowledge would be desirable
Previous experience in an office based environment
I.T. skills e.g. excel, word and keyboard skills
Ability to work on own initiative as well as part of a team

Chile Customer Service Care Agent Resume Examples & Samples

Be the single point of contact to our main customers to solve any issue related to their shipment by coordinating with internal stake-holders to find the right solutions
Take ownership of Customer Loyalty Survey results, follow up, and take actions to continuously improve
Respond to daily customer queries by phone/mails to ensure no customer mail or phone calls are missed or left unattended
Actively benchmark the Company against main competitors, to ensure we are the undisputed leader in the market
Take responsibility for understanding the wider business goals and strive to understand own role in achieving them
Actively “Ask for More” cargo to current customers; seek to understand their business needs, and how our services can add value to them

Senior Agent Customer Service Rep Resume Examples & Samples

Answer inbound customer calls offering solutions to agent and customer questions and taking the opportunity to educate agents and customers on products and services
Support the relationship between Agents and policyholders
Present new products and services to Safeco's agents and customers
Educate agents on new and existing products & services and other available resource
Follow up with agents to resolve open issues
Research policy, coverage and eligibility provisions related to unique circumstances
Perform all responsibilities to achieve individual goals on quality, time and client satisfaction results
Identify and analyze Agent needs to ensure high customer satisfaction, growth and retention of business. Provide timely and accurate guidance and solutions to agent questions
Responsible for Personal lines service activities requiring extensive Agent contact
Understands and explains policy, coverage, billing and eligibility provisions related to unique circumstances
Preparation, Training and Experience: Describe the minimum level of preparation, training, and experience, as well as any special skills, which are required to competently perform the duties of this job
Associates degree in a business related field preferred and a minimum of 2 year as an Agent CSR or a minimum of 4 years external insurance customer service work experience is required
Working knowledge of Personal Lines insurance products, plans and programs in a customer service environment
Ability to review, record and organize written data from a variety of sources with no pre-established format
Excellent oral, written, interpersonal and influencing communication skills, and the capacity to multi-task in a structured work environment, are required
Ability to handle confidential and proprietary information is critical
Proficiency with computers is mandatory. Knowledge and ability to use Microsoft office tools is necessary
Must have a clear understanding of the organizations policies, standards and procedures to guide customer interactions

Group / Customer Service Reservations Agent Resume Examples & Samples

Learn details about a variety of products and services offered and accurately relay that knowledge to our guests
Provide excellent customer service to a variety of clientele through personalized conversations
Ability to use different systems efficiently while entering accurate data
Use questioning and listening skills that support effective telephone communication
Demonstrate an ability to take direction by following an established script
Assist conference attendees by building complete reservations offering all available essentials
Able to adapt to ongoing coaching and feedback
Call center, hospitality or sales experience preferred
Data entry experience preferred
MS Office Suite experience and knowledge required
Property management software experience preferred: Tour Partner, RPOS, LMS
Must be able to work on the phone for long periods of time
Flexible schedule, exceptional time management and attention to detail
High level of interpersonal communication and a focus on customer service skills
The ability to multitask

Customer Service Return Agent Resume Examples & Samples

No drug or alcohol related convictions on driving record in the last 3 years
Must be able to speak, understand, read and write English
Must be authoirized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future
Must be willing to work for $10.50/hour plus Monthly Incentive Pay
Must be open to work afternoon, evening, and weekend shifts

Customer Service Interaction Agent Resume Examples & Samples

A two-year degree in Business Administration or a related field is preferred. Equivalent work related experience will be considered
Must be proficient in Microsoft Office products
Must have strong background in customer support
Zeiss is an EEO/AA/M/F/Disabled/Veteran Employee

Customer Service Associate, Licensed Agent Resume Examples & Samples

Provide timely, accurate customer service by answering inbound calls, researching inquiries and responding to coverage, billing and policy related questions to meet service level agreements
Advise customers by recommending and/or cross-selling available coverage's and products to inform on options to meet insurance needs
Resolve customer issues by maintaining accurate records of grievances and complaints, answering questions and escalating calls as required to ensure customer satisfaction and effectiveness of service
Ensure insurance policy alignment with key stakeholder needs by utilizing independent judgment to accurately place coverage based on individual clients’ risk exposure
Build customer service knowledge by taking personal initiative for learning additional processes and client-specific procedures to support customers in secondary areas and provide comprehensive, well-informed responses to inquiries
Support the achievement of productivity standards by managing a high volume of incoming calls from multiple key stakeholders and processing related activities arising from incoming requests to meet business needs and achieve service level agreements
Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value “can do” people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun
Support QBE values in personal work behaviors, decision-making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives
1+ year relevant experience
Customer service/operations experience; call center experience; insurance industry experience
Principles and processes for providing customer service, including customer needs assessment, meeting quality standards for services and evaluation of customer satisfaction
Basic working knowledge of relevant systems and tools utilized in area of responsibility, including carrier management systems
Terminology, function and fundamental capabilities of common computer, software, information and communication technology devices, components, and concepts
Basic knowledge of Property & Casualty insurance products in all states, including policy and contract language
Basic knowledge of Property & Casualty underwriting for product areas of responsibility
Keep call logs, records, and files up-to-date and readily accessible
Apply research and investigative techniques
Understand customer needs and goals actively look for ways to meet them
Communicate information in a clear, well-organized, and professional manner
Encourage and build mutual trust, respect, and cooperation among team members
Follow established guidelines to focus on details and complete tasks attentively and thoroughly
Retain customer accounts via re-write of existing policies or coverage
Escalate issues when necessary
Show empathy and sensitivity to the experience of others
Positive, pleasant and supportive disposition towards co-workers and colleagues
Professional, polished, poised and positive demeanor
Demonstrated interest in enhancing knowledge; seeks opportunities to learn and grow
Adapt and be flexible in a complex changing environment; multi-task and handle competing priorities
Complete required continuing education to maintain active Property & Casualty insurance license

Customer Service Associate, Licensed Agent Resume Examples & Samples

Advise customers by recommending and/or cross-selling available coverage and products to inform on options to meet insurance needs
1 + year relevant experience
Bilingual (Spanish speaking strongly preferred)
Demonstrated interest in enhancing knowledge; seeks opportunities to learn

Customer Service Associate, Licensed Agent Resume Examples & Samples

Advise customers by recommending and/or cross-selling available coverages and products to inform on options to meet insurance needs
1+ year of relevant experience in Customer Service; operations; call center and insurance industry experience
Property & Casualty insurance license
Bilingual (Spanish speaking is strongly preferred)
Bilingual capability (speaks, reads, writes in English and Spanish at a level that can communicate with clients and other professionals). Compensation differential will apply to those candidates with proven fluency in Spanish

Customer Service Return Agent Resume Examples & Samples

Minimum of 1 year customer service experience with basic computer skills
Must have a valid driver's license with no more than 1 moving violation within the last 3 years with no drug or alcohol related convictions on driving record in the last 3 years
Ability to speak, understand, read and write English
Ability to work outdoors in the elements with long periods of standing
Authorized to work in the U.S. and not require work authorization sponsorship by our company for this position, now or in the future

Customer Service / BDC Agent Resume Examples & Samples

Build rapport with customers to build a base of referrals to establish customer network
Answer a high volume amount of inbound calls
Set appointments for clients to purchase vehicles
Contact customers to confirm appointments
Provide information on sales incentives
Must make outbound calls
Excellent phone presence
Be Able to Create and Maintain Customer Relationships
Strong Computer & Phone Skills (ADP, Outlook, Excel)
Prior Sales, Call Center, or BDC Experience PREFERRED
Great Communication Skills
Able to multi-task
Must be able to pass pre employment screening (background and drug)

Customer Service Representative, Sales Agent Resume Examples & Samples

Open calls according to department procedure; identify the customer’s needs; perform suggestion selling; close the sale and follow-up; demonstrate knowledge of all lines of bedding
Provide customer service for delivery and merchandise order issues
Initiate, participate in, and complete special projects that enhance the overall performance of the department; participate in continuous product information training
High school diploma or general education degree (GED) required. One to three months of related experience and/or training preferred
Ability to provide outstanding customer service to external and internal customers on a consistent basis; previous retail selling experience; well organized and detail oriented; excellent communication skills; computer navigation and keyboarding skills

Collections Customer Service Agent Resume Examples & Samples

Utilizes experience with a variety of call center concepts, practices and procedures in achieving performance, quality and compliance results and/or standards
Makes outbound and receives inbound calls to and from owners as directed by management
Documents all interactions with owners in account comments to include questions and/or concerns, payment arrangement details and such
Handles owner issues promptly, involving management as needed in order to completely resolve them, and emulate our Corporate Tenets (Stay Vacationed, We Love to Say Yes, etc.)
Promptly escalates customer issues as needed
Complies with all Company and departmental policies and procedures, including but not limited to Privacy, Fair Debt Collection Practices Act, Collector's Pledge, etc
Serves as an example to the team by adhering to Department Guidelines and our Corporate Code of Conduct
A minimum of six (6) months of experience in the Credit and Collections or Customer Service field required
No supervisory experience required
Advanced communication and presentation skills
Intermediate problem solving and decision making skills
Able to perform a variety of duties, often changing from one task to another of a different nature, with impending deadlines and/or established timeframes

Permit Agent / Customer Service Resume Examples & Samples

Strong attention to detail and data entry skills with proven accuracy
Excellent verbal communication and customer service skills
Highly organized, proactive problem solving and prioritization
Superior multi-tasking skills
Ability to maintain a positive attitude in a fast paced environment
PC skills required including Word, Excel, Right fax, Outlook, MapPoint, Adobe Acrobat and Internet applications
Proven ability with tasks and/or projects to follow through to completion
Excellent memory retention
Initiative, information seeking, strong desire to learn and achieve
A “can do” attitude with emphasis on customer satisfaction
Team player within department and company
Ability to change and adapt to new processes and procedures
Minimum of at least one year customer service experience
Minimum of at least one year data entry

Customer Service Care Essentials Agent Resume Examples & Samples

Act as contact point for accounts served under Essentials services and be their advocate internally within Maersk Line
Ensure smooth execution of the end-to-end shipment lifecycle, engaging both the customer and relevant internal stakeholders
Be the owner of all customer issues and engage relevant stakeholders as required to facilitate timely and effective solutions
Manage / improve day to day process interaction with customers across different channels (case management, MyPhone/CTI). Utilize internal IT systems (CODS,MSBI) to proactively find solutions to reduce customer effort
Commercial intelligence: engage customers in discussions about new business opportunities and competitor/market intelligence

Agent, Customer Service Resume Examples & Samples

This job requires a minimum of one year experience in positions in the area of customer service or sales. Experience in the travel and hospitality industry preferred
Must be able to work independently and be self-motivated
Proficiency in the use of computer business applications with working knowledge of computerized reservations systems
Organizational skills and the ability to handle multi-tasking and work under pressure to meet deadlines

Customer Service Export Care Agent Resume Examples & Samples

Proactively express thoughts and ideas on personal training and development to Manager, which will enable you to perform better in you current and future job functions in company. Positively attend the training and give constructive feedback to organizer. Work out SMART action plan and carry out by deadline
Proactively approach Manager on training and PDP follow-up
Always ask if you are in doubt – regardless how senior and experienced you are
Follow all HR/FIN policy and guidelines as listed in employee hand book. 
Use LMS as self learning tool. Finish all assigned courses by due date. 
Be professional and never bring personal emotion to work. 
Attend and organize WIG session and update scoreboard timely. 

Customer Service Reservations Agent Resume Examples & Samples

Phone calls answered promptly and hold times kept to a minimum and according to contract
Passenger database maintained accurately and new entries complete and accurate
Reservations complete and accurate, all pertinent information available
Answer passenger calls collecting all necessary trip information for the permissible time period
Provide system information for current and new passengers as well as for potential passengers on accessing the transportation service and using it effectively
Complete data entry of passenger file information and for specific trip requests, negotiating requested times where necessary or appropriate
Provide feedback to passengers in the way of follow-up calls as a course of duty or as required by schedule changes
Communicate passenger cancellations in a timely manner to scheduling, dispatch, or vehicle operations personnel
Maintain up to date passenger records in customer database, making all necessary changes in status, client contact information, fare/rider type or other important field entries
Maintain accurate records and appropriate filing systems
Communicate effectively with operations staff regarding scheduling or passenger issues
Professional demeanor and appearance
Reliable in attendance
Team player and helpful to staff, management, and peers
Knowledge of service area
General knowledge of windows-based computer operating systems
Ability to read, write and speak both English and Spanish
Ability to communicate effectively on all levels

Seasonal Customer Service Return Agent Resume Examples & Samples

Greet all customers using prescribed, appropriate dialogue as they arrive on the lot
Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found
Advise and review rental charges; and provide an accurate receipt to the customer
Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue
Inquire about service, satisfaction and document dissatisfaction
Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report
Use of proper statement to determine if vehicle is being returned with full tank of gas
Complete a service alert for any mechanical and or body damage communicated by the customers
Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location
Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location
Keep lot organized for ease of access and traffic flow
Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages
Understand the damage loss report reporting procedure
Must have basic computer skills
Must have a valid driver's license with no more than 1 moving violation within the last 3 years
Must be able to work outdoors in the elements with long periods of standing
Apart from religious observation, must be open to work afternoon, evening, and weekend shifts

Oahu Alamo Discovery Bay Waikiki Customer Service Agent Resume Examples & Samples

Ensures a pleasant, smooth and efficient handling of the rental for each customer by assisting in the exchange and return vehicle processes
Maintains a regular and reliable level of attendance and punctuality
Performs miscellaneous job-related duties as assigned by management
Minimum of 1 year experience handling customer service responsibilities
Must have a valid driver's license (No more than 3 moving violations within the last 3 years and no DWI/DWI's within the last 5 years)

Express Agent / Customer Service Rep Resume Examples & Samples

Process car rental transactions for Express customers, and prepare and create rental agreements through use of computer system
Greet customers, and disclose rates, terms and conditions of rental while using approved sales techniques to encourage customers to utilize incremental car rental products; obtain customer signatures when needed
Assists customers with directions, and review and resolve rental contract and vehicle issues; process vehicle exchanges
Instruct customers on how to update their profiles
Enter and maintain information in location logs, as required
Distribute keys
Ability to manage stressful and unusual situations while maintaining good customer relations
Good organizational skills with the ability to write clearly and concisely
Ability to type and perform accurate data entry
Ability to process all paper according to policies and procedures

Special Cargo Customer Service Agent Resume Examples & Samples

Good command of both written and spoken English as well as pc skills 
Good communication, presentation and problem solving skill 
Take the care agent/service agent role to provide promised service 
Can place oneself to others’ position understanding of customer’s situation and help them to solve the problem 
Exception handling

Lynx Myers Fl-customer Service Agent Resume Examples & Samples

Speaking in a clear and consice manner
Active listening skills giving full attention to what other people are saying, taking time to understand the points being made, asking qustions as appropriate, and not interrupting at inappropriate times
Service orientation - actively looking for ways to help people, and
Writing - communicating effectively in writing as appropriate for the needs of the customer and client

Mortgage Customer Service Agent Resume Examples & Samples

Handling incoming and outgoing calls together with written requests from customers and third parties in a fast-paced environment
Providing a professional service using effective communication skills
Working in a friendly team with other customer service staff striving to achieve individual and team targets whilst remaining focussed when faced with challenges

Customer Service Representative / Bdc Agent Resume Examples & Samples

Answer all assigned customer touch points in a timely fashion
Respond to all incoming e-mails
Follow up with customers via a series of outgoing e-mails and phone calls
Convert every sales opportunity to a confirmed appointment
Record every contact you have with customers, regardless of source or type, in the CRM
Complete 100% of your daily scheduled contact tasks
Thoroughness and timeliness in the completion of tasks
Communication skills – communicate effectively with others
Time Management – ability to manage one’s own time
Basic Computer skills
Sales Experience - BDC experience preferred, but not required
Physical Demands: Standing, walking over 2/3 of the time, sitting, using hands to finger, handle or feel to 2/3 of time, reaching with hands and arms to 2/3 of time, kneeling/crouching to 1/3 of time, driving vehicle 2/3 of time, talking or hearing over 2/3 of time, move, transport or place up to 1/3 of time up to 50 pounds
Working Conditions: Moderate to loud noise, outdoor weather conditions, and considerable use of telephone, computer and other office equipment

Customer Service Agent Danish Resume Examples & Samples

Ensure that more complex customer issues are followed up and resolved in a timely manner
Provide technical support to customers
Feedback recurring customer issues to Team Leader and relevant internal department

Customer Service Agent Needed Resume Examples & Samples

Answer all customer inquiries in accordance with the Customer Service Policy standards
Further increase customer satisfaction and business share through proactive and regular contact
Establish customer communication preference, i.e., phone, e-mail, fax, visit
Communicate with and ensure release of the freight from ocean/air carriers
Notify customer / broker of arrival and charges and notify PGAs of arrival (if required)
Provide accurate job costing forecast
Handle and manage all customer contact at file level regarding exceptions
Serve as a liaison between Document Processing and customer regarding all shipment details
Assist Sales in compiling quotes by providing rates, tariffs, etc
Work with Sales on account implementation, ensuring a smooth transition from Sales to Operations
Strong interpersonal skills to effectively interact with Internal and External Customers
Good judgment skills and ability to make decisions
High result orientation and customer focus and customer minded
Ability to solve problems quickly and completely - think in solutions
Team driven and good motivator
Able to empathize with client and represent client's needs effectively to project team and management
Flexible and able to work under pressure
Good communication skills (open and confidential communication style)
Organizational skills (prioritize, plan, assign, control)
Act as a role model for Corporate Values and fully adheres to the Code of Conduct

Accounts Receivable Customer Service Agent Resume Examples & Samples

Strong communication skills, courteous and professional manner; use of proper grammar
Ability to maintain composure under stressful and/or possibly complex situations
Ability to operate various office equipment such as personal computer, calculator, copier, facsimile machine, and telephone system
High School education or equivalent required
Ability to provide friendly, efficient customer service
Ability to prioritize work and meet deadlines
Ability to resolve calls without escalation

Customer Service Agent Norwegian Resume Examples & Samples

Technical and Product Training
Being part of our TomTom brand – you will work as a TomTom direct employee
Regular (office) working hours (Monday-Friday) from 9:00 to 17:30

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