Depot Manager Resume Samples

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J Trantow

Janiya

Trantow

61274 Watsica Locks

Detroit

+1 (555) 362 8870

61274 Watsica Locks

Detroit

Phone

p +1 (555) 362 8870

Experience Experience

Phoenix, AZ

Assistant Depot Manager

Phoenix, AZ

McCullough, Goyette and Feest

Phoenix, AZ

Assistant Depot Manager

Support your Depot Manager in the day to day operations as well as provide cover in your Depot Manager’s absence
Report to Depot Manager as mid-level management for location(s) with 40 to 50 drivers
Ensure total compliance with all safety regulations/guidelines on company property and off-site while performing work
On-call after normal working hours due to 24-hour work of NCS
Work with customers, regional sales and service to ensure safe/efficient access to customers; support all sales activities related to distribution
Supervise all rolling equipment maintenance; control costs by scheduling preventative maintenance and working with competitive vendors
Develop, implement, monitor programs involving safety, maintenance, operating procedures and regulatory compliance for vehicles, vessels, equipment and personnel

Dallas, TX

Depot Manager

Dallas, TX

Orn-Ondricka

Dallas, TX

Depot Manager

Assist the Global Network Manager in the role out of efficiency programmes and process improvements together with network optimisation
Management of operational performance of warehouse providers against agreed KPIs
Assist the Global Network Manager in pipeline identification and strategy delivery to ensure maximisation of gain share opportunities
Support the Facility Security Officer as Assistant Facility Security Officer developing and following rules and regulations of USCG
Encourage development and train employees, to increase personal performance levels and maintain team values
Compiling and maintaining a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation
Regularly reviewing prices for workshop services and, after prior agreement with the company management, adapting them to suit the market

present

San Francisco, CA

Depot General Manager

San Francisco, CA

Stokes Group

present

San Francisco, CA

Depot General Manager

present

To manage and control working time hours, in line with WTD and AWR
To create and deliver the budget and forecast as agreed with the Area Manager
To build, review and conduct regular performance reviews with Direct reports
To optimise and protect our current USP i.e. the ‘courier network’
Evidence of taking ownership for results
To maintain compliance standards across all targeted areas, including ISO accreditation
Full Driving Licence

Education Education

Bachelor’s Degree

Baylor University

Bachelor’s Degree

Skills Skills

Deal with and resolve enquiries and/or complaints from customers in a courteous, professional and knowledgeable manner
Have an excellent understanding and control of the depot costs and banking including the profit and loss account
Good Business acumen, with the ability to produce and understand Finance and Management Reporting
Basic knowledge of Vehicle technology
A highly organised approach
Able to work with numbers/interpret reports
Strong communication skills
You will be responsible for the successful day to day operations in a highly competitive and sales focused environment
Embrace and promote Howdens unique selling points such as product quality and best local price
To be able to remain calm and logical in a dynamic business environment

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15 Depot Manager resume templates

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F Depot Base Engine Manager Resume Examples & Samples

Manage F119 Time Compliance Technical Orders (TCTOs) for depot inductions, which include scheduling accomplishment of TCTO actions and status reporting
Prepare and brief F119 engine and module status in multiple formats
Available and willing to work second

Depot Manager Resume Examples & Samples

Direct accountability for the service performance and operational cost for the SNN Station against defined standards and targets
Responsible for the Shannon P&L, revenue and cost target achievement
Manage all Gateway activity to regional and local standards in conjunction with the Hub's and Gateway's Manager
Ensure pick-up, delivery and shipment processing services are executed in line with service, quality and cost performance standards and targets within a defined geographical area
Ensure implementation and compliance to Regional and Country processes, policies and procedures, and any local external regulatory requirements, that relate to the operational services provided
Manage and support business acquisition and customer relationship management from the operations perspective for defined customers managed by various Business Units, both directly with customers and in conjunction with appropriate sales management
Ensure the effective implementation and deployment of Regional and local projects, programmes and initiatives, and the realization of agreed business benefits, within the Area/Station
Ensure that the team is provided with clear direction and performance standards and is resourced, trained and motivated to meet set targets. Regularly review employees to ensure their personal and company targets are achieved
Addressing customer service and operational issues, primarily driven by Station operational performance
Defining solutions to reverse identified under-performance against service and cost standards and targets within the Station operation
Maintaining optimal operational performance within the Area, including staffing levels, equipment and supplies availability and functionality, and planning and projecting infrastructure investments to sustain performance and quality levels
Prioritisation of tactical actions to improve service and cost performance within the Station
Leads projects and programmes scheduled for deployment in his/her Station and ensure agreed local personnel and resources are available for timely completion

F Depot Engine Manager Resume Examples & Samples

Ensure F119 engine life usage and historical data is maintained and accurate in Comprehensive Engine Management System (CEMS) for all engine and module depot inductions
Responsible for forecasting and building work scopes of engine and module inspections and component time changes on all depot inductions
Arrange for shipment of F119 engines and modules to and from the Depot
Assist in resolving F119 engine related CEMS and SAP issues
Complete spare part documentation for vendor repaired parts in the F119 Central Inventory
Available and willing to work second shift

Depot Manager Kalmar Resume Examples & Samples

Delivery responsibility for one or more client contracts
Delegation of tasks with relevance to railway safety is included in the service which requires, inter alia, Health and random drug testing, etc
Delegating work responsibilities
To lead, allocate, coordinate, document, develop and optimize production maintenance
Implementation of quality management and accountability
Cost responsibility for its own activities
Operational responsibility for railway safety
Resource planning, activity area
Staff professional development and training issues
External contacts with customers and suppliers
Contact for trade union activities
Follow-up of maintenance production
Approve job descriptions for the subject, in line with the company's expertise and accreditation requirements
Information and reporting requirements to the Senior Manager and Head of QHSE (Quality, Railway Safety, Work and the external environment)
Safe Storage and handling of company property such as the information / documentation
Keep informed of the finance function of changes in machine code and register for computer equipment to IT
Technical university degree or other relevant experience
Lean training
Contractual and commercial experience
Experience of railway/transportation environment and service/maintenance
Experience of Maximo, Windows Office, Excel, Windows Applications, SAP
Fluency in Swedish and English

F Depot Engine Manager Resume Examples & Samples

Must be pursuing a Bachelor’s Degree in a related field plus 4-7 years’ experience
4--7 years of experience with CEMS is necessary
US Citizenship only
Must be able to obtain and maintain a Secret Security Clearance**
Candidate should have excellent interpersonal skills for communicating with internal and external customers and a working knowledge of USAF EM procedures and programs
Candidate should be very analytical and detail oriented
Candidate should have an understanding of Base Engine Management responsibilities identified in Air Force Instruction 21-101 and Air Force T.O. 00-25-254-1, experience in configuration management, TCTOs, and forecasting
Proficiency using Microsoft Office Suite is desired (i.e., Word, Excel, Power Point, and Access)

Depot Manager Resume Examples & Samples

Manage WI depot team and its workload
Ensure execution of WI scope of activity incl. Commissioning, C&V support, FMI,
Ensure contribution to Reliability Growth and Return of Experience
Liaise with customer depot management and maintainer
Contribute to WI image and skills acknowledgement
3-5 year's Management experience

Depot Manager Resume Examples & Samples

Seeking self-motivated and organized individual to assist with daily operations of the Depot
Control and assist with Shipping and Receiving Operations
Responsible for management of all warehousing operations
Availability for International Travel to assist with Vessel Operations at other Depot locations
Must possess or be able to obtain a passport with no limitations
Liaison to vessels; assist with movements and needs of all vessels at the Marine Depot on a daily basis
Support the Facility Security Officer as Assistant Facility Security Officer developing and following rules and regulations of USCG
Hands on management of Depot buildings and grounds as needed. Possess mechanical aptitude to troubleshoot, identify, perform or supervise repairs to equipment building and grounds. Administer maintenance and inspection schedules insuring the timely completion of all regulatory inspections. Basic electrical knowledge desirable but not required
Must possess experience with all Microsoft Products (Word, Excel, Power Point, Project, Mail)
Availability to conduct training courses for other employees as required
Must possess or be able to possess a TWIC card
All other duties as directed
Experience in the Marine Field
HS diploma or equivalent required
Bonded Warehouse Proprietorship and Facilities Management experience

Depot Manager Resume Examples & Samples

1 – 2 years Warehouse management preferred
Enjoys working with and interacting with people
Able to and enjoys early work hours, as early as 12:00 a.m. (or sometimes evening work hours)
Reliable and organized
Able to work with numbers/interpret reports

Depot Manager Resume Examples & Samples

Reporting to the GM/OSM to manage the day to day Workshop activities and to ensure that the relevant and set financial, productivity, stock control and quality performance measures are met
To input into the overall contract management team as required in order to ensure that the relevant key contract objectives are achieved
To maintain and build employee and customer relations to ensure that the Workshop operation achieves all set financial and cultural objectives/targets
To manage all Workshop P&L / KPI’s, Direct and Indirect Costs, Productivity & Compliance objectives
To ensure legislative requirements, Group Health and Safety and Safe Systems of Work are adhered to within the Workshop operation
Responsible for the recruitment of Workshop team members i.e. Workshop Supervisors, Technicians & Administration
To undertake departmental/resource planning and delivery against these plans
To provide the required operational information and to ensure that departmental systems/reports are maintained
To deal with any disciplinary/grievance matters in line with Company procedures
To plan and manage resources in-line with set budgets, whilst considering priorities of the customer & Workshop operations
To communicate effectively across all functions and in particular the Human Resources, Finance and Central Parts functions
To build rapport, develop trust and respect from both internal and external customers
To provide daily/weekly operational reports and status updates and review as required
To ensure the timely investigation and resolution of operational and Health and Safety issues
To contribute to the management, development and delivery of effective employee relations practices within a unionised environment
To manage through others by setting targets, objectively measuring performance, providing regular feedback and coaching as required through company PCDR process
To motivate and develop staff through controlled delegation in order to achieve team goals with a view to career progression and succession planning
To undertake such duties as may be reasonably required for the effective operation of the function
To contribute towards the continuous improvement of processes/methods and operating practices within the department
Maximise the use of internal suppliers wherever possible, promoting their use with own staff, operators and external customers alike

Service Depot Manager Resume Examples & Samples

Provide day to day management of the repair center and leadership to the staff
Achieve all targets related to service and repair quality, volume, and repair times
Develop the technical competencies of the S&R team within the depot to ensure efficient, high quality service is delivered to Bard’s customers
Track the performance of all team members and evaluate against standard metrics
Directly responsible for meeting monthly and annual cost and revenue targets
Work with the Finance organization to develop and achieve budgetary targets
Serve as an escalation point for customer service issues
Create a culture of customer service within the service depot
Responsible for developing accurate inventory forecasts to meet S&R demand
Will achieve and maintain ISO 9001 certification for the S&R operation
Drive continuous improvement projects to create efficiency and drive cost reduction
Oversee repair part stock levels and hold vendors accountable for performance and warranties
Develop and revise service and repair documentation in collaboration with the design and engineering teams
Work with the engineering and field assurance teams to develop failure analytics
Provide input to the design teams regarding quality and the serviceability of products
Collaborate with marketing, engineering, and contract management to create service offerings
Maintain knowledge of regulatory requirements regarding service and repair of capital equipment
Other duties may be assigned according to the needs of the business
Maintain awareness and comply with Bard’s Quality Management System, specific Quality policies, and any applicable laws and regulations as they apply to the position
Ensures the development of the quality plan in accordance with ISO 9001 standards
Complete any planned quality and compliance training within the required deadlines
Identify and report any quality or compliance concerns immediately to the Quality organization
Special assignments as determined by business needs
BS/BA in a technical field from a four-year college or university; engineering is preferred
Seven (7) to ten (10) years experience in leading service operations in a repair depot
A minimum of seven (7) years supervisory experience
A minimum of two (2) years of experience in a FDA-regulated industry
Understands electronic equipment down to the component level
Strong commercial mindset with direct experience in revenue-generating roles
Knowledge of quality systems and experience with ISO 9001 certification
Understanding of lifecycle management and design-for-serviceability
Inventory management experience
Proficient in the use of a personal computer with intermediate level of keyboarding skills, MS Excel, MS Word, MS Access
Team oriented, with effective communication and interpersonal skills
Flexible and collaborative attitude
Determined and driven to succeed with the ability to improvise, find solutions and remove obstacles
Demonstrated experience leading and managing projects
Ability to manage and prioritize multiple deliverables under tight deadlines
Ability to work in a matrix organization
Fluent English (reading, writing, verbal)
Hand-on experience repairing capital equipment is preferred
Lean Six Sigma Preferred
Field service experience is preferred
Experience managing a P&L is preferred

Depot Manager Resume Examples & Samples

5+ years experience in Depot or similar operations
3+ years in management and leadership of 10+ resources
2+ years experience with imaging, storing and shipping computers
Familiar with Microsoft Word, Microsoft PowerPoint – and very familiar with Microsoft Excel
Experience in a high pressure environment
Excels at multitasking

F Depot Engine Manager Resume Examples & Samples

Support the F135 Depot facility in Oklahoma City through daily management of the maintenance and tracking program of record; Maintenix
Ensure timely and accurate event data management within the Maintenix system
Ensure TCTD completion and tracking is up to date within compliance requirements
Support Fleet Asset Management functions to ensure total asset visibility within Maintenix in relation to asset location, remaining life, and serviceability status
Work closely with Maintenance Management team to ensure event data entry of depot repairs and tracked hardware is completed within required guidelines
Support the critical CSIPT (Customer Support Integrated Product Team) forum for communication of fleet issues with internal and external customers
Coordinate process execution with several functional departments across the value stream including customer service engineering, global service engineering, support equipment operations, operational bases, material management, and engine management
The F135 Fleet Data Management team supports and presents in the following forums: Monthly Program Reviews, Weekly CSIPT (Internal and External), SUIPT, IPMT, SIPT, IPT meetings

Assistant Depot Manager Resume Examples & Samples

Uncompromising commitment to safety and compliance
Report to Depot Manager as mid-level management for location(s) with 40 to 50 drivers
Responsible for safety and quality
Develop/direct administrative staff, drivers and mechanics to ensure compliance with all FDA, DOT and other government requirements, as well as compliance with all Air Liquide policies/procedures
Work with customers, regional sales and service to ensure safe/efficient access to customers; support all sales activities related to distribution
Responsible for safe, efficient, timely and economical distribution, storage and delivery of product in compliance with the schedule set forth by the National Scheduling Center (NCS)
Ensure maximum utilization of vessels/equipment at minimal cost
Develop, implement, monitor programs involving safety, maintenance, operating procedures and regulatory compliance for vehicles, vessels, equipment and personnel
Provide NSC with all necessary information including, but not limited to, timely trip confirmation, driver hours, equipment status, any other information needed to compile an efficient schedule
Compile/maintain run times and driver hours; update/maintain pertinent driver certification records, all within the guidelines of company and DOT regulations
Supervise all rolling equipment maintenance; control costs by scheduling preventative maintenance and working with competitive vendors
Must maintain detailed records of service, inspection and vehicle reports
On-call after normal working hours due to 24-hour work of NCS
Promote a "zero" vehicle accident/injury frequency rate
Conduct monthly safety meetings
Ensure total compliance with all safety regulations/guidelines on company property and off-site while performing work
Ensure all operations are performed with regard to safety/health of all personnel
Maintain/supervise maintenance of all records of daily operation with regard to employee information, DOT, FDA regulations, service reports, vehicle maintenance, inspection reports, driver logs/hours to meet company/state/federal regulations for safety and documentation
Ensure depot/location meets or exceeds operational goals/objectives; monitor/insure budget is not exceeded
Direct/supervise drivers to maintain a safe, smooth and profitable operation; ensure product is delivered to customers as required, within established cost parameters while meeting customer needs
Mediate employee problems with regard to all ALAC policies/procedures as well as federal/government rules
Take responsibility for personnel development while promoting employee growth
Ensure all employees attend required monthly/quarterly safety meetings

Assistant Depot Manager Resume Examples & Samples

Support your Depot Manager in the day to day operations as well as provide cover in your Depot Manager’s absence
Embrace and promote Howdens unique selling points such as product quality and best local price
Maintain a safe working environment, in line with Health and Safety Regulations
Deliver results by contributing to profitability and sales turnover
Use your excellent communication skills to develop collaborative business associations with customers from the building trade, to enable positive and trusting relationships
To have a good understanding of the depot costs and banking
To directly communicate with Senior and Area Managers as appropriate in the absence of the Depot Manager
To promote and ensure effective account management
To assist in the return of acceptable stock inventory results in line with company targets and guidelines

Depot Manager Resume Examples & Samples

You will be responsible for the successful day to day operations in a highly competitive and sales focused environment
Encourage development and train employees, to increase personal performance levels and maintain team values
You will be responsible for generating increasing profit and sales turnover
Deal with and resolve enquiries and/or complaints from customers in a courteous, professional and knowledgeable manner
Hold regular staff meetings, including one to one reviews
Effectively communicate all sales and operations procedural changes to all depot employees in a timely and prompt manner
Have an excellent understanding and control of the depot costs and banking including the profit and loss account
Maintain a safe working environment, in line with Health and Safety regulations

Depot Manager Resume Examples & Samples

Proven experience in this or a similar role
Full Clean Drivers Licence
Experience in operational reporting (KPI’s)
Ability to work on your own initiative
A highly organised approach
A positive approach to managing and motivating people
The flexibility to "go the extra mile"
Full commitment to providing excellent customer service

Lifting Depot Manager Resume Examples & Samples

LEEA Qualified
Excellent knowledge of lifting equipment
Ability to prioritise work load and work under pressure to strict deadlines
Ability to adapt to individual and operational change in a diverse and fast-paced organisation
IOSH qualified

Depot Manager Resume Examples & Samples

PC literate
Ability to understand and work with P&L accounts and budgets
Capability to take ownership and responsibility

Depot Manager Resume Examples & Samples

Management of operational performance of warehouse providers against agreed KPIs
Management of Quarterly Business Reviews with GDP and key GMP critical suppliers
Ensure a robust communication channel for best practice sharing across a global network
Manage global administration team to ensure adequate resourcing / training / contingency and succession plans are in place. Support development requirements of the team
Management of supplier related global CAPAs from Quality Reports in line with agreed deviation processes
Manage contractual requirements for depots and suppliers e.g. MSA, Technical Agreements and SLAs
Ensure a robust training plan for new and existing global depots and administration staff
Assist the Global Network Manager in the role out of efficiency programmes and process improvements together with network optimisation
Regular reviews of partner profitability with Global Network Manager to ensure full visibility of costing's to support Business Development and gain share opportunities
Assist the Global Network Manager in pipeline identification and strategy delivery to ensure maximisation of gain share opportunities
Management of process reviews to remove inefficiencies and identify CIPI opportunities
Delivery of global depot network development roadmap
Knowledge of Life sciences supply chain transport and warehousing
Knowledge of Budget Management and Cost Drivers
Knowledge of Global warehousing solutions
Experience in writing global SOPs and managing compliance
Stakeholder management experience
Knowledge of in country Regulations
Understanding of cultural influences on decision making and stakeholder management
Ability to manage multiple partners based in differing time zones / regions
Educated to university degree level or equivalent professional
Vocational Qualifications in Import/Export Procedures
Additional language capability

Depot General Manager Resume Examples & Samples

To create and deliver the budget and forecast as agreed with the Area Manager
To develop resources within the area of accountability, manage talent and develop succession plans to ensure operational capability is sustainable
To ensure the depot meets operational targets and maintains control of the cost base
To constantly review operational processes to ensure depot productivity
To ensure the depot offers both internal and external customers and clients the highest levels of customer service throughout the distribution process. (e.g. Field Teams & Couriers)
To work with the Operations team, other business units and wider Hermes team members to ensure the business is best placed to develop new products and commercial relationships with new and existing clients
To lead the depot operations and admin management teams in running an effective, dynamic, process-driven and results-oriented depot network whilst being the custodian of Hermes’s integrity as a service-led organisation
To optimise network performance and cost effectiveness through design and monitoring of challenging KPI’s implemented through the operational management teams. Networking with other Depot Manager’s to gain best practice
To provide leadership to depot teams, ensuring individuals are engaged, motivated and committed to operate as a high performance and fully accountable management team
To communicate effectively with all depot staff, especially night operations, taking 24 hour responsibility for the depot under their control. To include the cover of shift as and when necessary
To optimise and protect our current USP i.e. the ‘courier network&#8217
To be responsible for all Health & Safety matters in the depot
To be accountable for all transport related requirements, in line with O Licence regulations
To manage and control working time hours, in line with WTD and AWR
To be accountable for the management of sub depot operations, inclusive of third party relationships, service criteria and rate negotiations
To build, review and conduct regular performance reviews with Direct reports
To lead a robust and efficient peak planning process with effective delivery
To maintain compliance standards across all targeted areas, including ISO accreditation
To ensure the security of site and associated procedures are adhered to at all times
To ensure all financial, service and enquiry reports are completed within the agreed timescales
CPC National certificate or equivalent
Ability to evidence broad managerial experience
Proven skills and evidence of developing people
Able to demonstrate both a commercially focused and client focused operating style
Able to demonstrate leadership qualities with excellent influencing and interpersonal skills
Demonstrable evidence of achieving operational management of KPI’s and SLA’s
Evidence of taking ownership for results
Able to evidence ‘Forward thinking’ that has helped the business succeed

Kc-depot Combs Site Manager Resume Examples & Samples

Management of the COMBS Depot Facilities Operations
Management of successful Aircraft Maintenance Support Operations
Assure over and above actions are captured and processed properly
Management of all COMBS Site personnel operations
Assure compliance to all program directives, Federal Acquisition Regulations, and FAA regulations
Assure all program and site administrative tasks are completed in a timely manner
Work with other Managers on the program cultivating a team environment
Serve as an expert resource to others in the department and throughout the division, providing advice and consultation to management regarding KC-10 COMBS Operations
Assist with other special projects and initiatives projects as required
Must have a heavy Logistics management background
Exceptional quantitative, analytical, data and project management skills

Depot Manager Resume Examples & Samples

Demonstrates HSSE leadership, fully supports HSSE as a personal value and undertakes all necessary steps to ensure that Depot Team assimilates these values, change behaviours and comply with standards. Ensures that the depot has an up to date and tested Emergency Response plan
Reviews, analyses and implements methods, systems and practices to improve depot operating efficiency and reduce costs ensuring at all times the Company’s reputation and licence to operate is maintained by compliance with the relevant legislation and safety requirements. Maintain full construction and operational records for the site e.g. drawings, maintenance details, records of modifications or excursions of plant outside of design operating conditions. Maintain staff competency assessment and development records
Works closely with other areas of BP, understanding implications of broad decisions, and successfully implements programmes and initiatives to achieve customer focused operational excellence
Reports on any issues that may have strategic impact on the organisation (both positive and negative)
Manage Drive Cam so that maximum benefit is derived from the technology by especially influencing BVO behaviour positively in terms HSSE performance as well as by informing the driver trainer curriculum as necessary. Log on daily to the Drive Cam data base for events requiring coaching and discuss with TSS "unresolved" events; change event status to "resolved" once BVO is coached and BVO personal file updated. Report periodically to management team (depot and logistics leadership) on Drive Cam related KPI's
Accountable for the delivery of S&H / Transport / Stocks discipline at the awareness (level 1) and basic application (level 2) levels to all new and existing staff; and where appropriate the delivery of other related training such as Depot Induction, Emergency Response and S&H Works Procedure. The expected outcome of this training is for you (as leader) to assure the Logistics Africa leadership of technical competence and compliance. You are further required to keep records of subordinate training, assessments and competency gap closure
Deliver level 3 training (skillful application) for Stocks discipline at least quarterly
Operations Manager for pipeline integrity management system, responsible for; Ensure PIMS implementation as well as monitoring 3rd party lines carrying BP product or Product en-route to BP in terms of IM and influencing for improved
5 years of Logistics operation experience, 3 of which should have been spent at management level
Extensive knowledge of terminal procedures, Supply and Logistics and knowledge of other OPU strategies and plans, particularly Markets
Ability to work with diverse teams including senior management and third party negotiations

Depot General Manager Resume Examples & Samples

To optimise network performance and cost effectiveness through design and monitoring of challenging KPI’s implemented through the operational management teams
Demonstrate both a commercially focused and client focused operating style
Proven skills and evidence of managing, developing & coaching people
To have leadership qualities with excellent influencing and interpersonal skills

Depot Manager Resume Examples & Samples

Defining market targets for workshops and the spare parts business within the framework of performance targets defined by Mercedes-Benz UK and, together with the company management, drawing up a corresponding annual plan
Compiling and maintaining a resource plan for the workshop and warehouse and developing concepts and measures for load optimisation
Ensuring planning for facilities, bays, machines, tools, diagnosis installations, etc. is carried out correctly; optimal design of workplaces and processes
Preparing planning and calculations for investments in workshops, facilities and HR together with the company management
Regularly reviewing prices for workshop services and, after prior agreement with the company management, adapting them to suit the market
Planning and controlling Service advertising, customer loyalty activities, customer surveys and other measures for monitoring customer satisfaction
Involvement in determining the communication budget
Monitoring the regional market with respect to new competitors
Carrying out analyses of the competition/benchmarking in Services
Determining HR requirements for workshops and spare parts business
Employing new staff and developing an induction plan
Managing, coaching and motivating employees and thus ensuring a high quality of employees
Defining target agreements with employees and reviewing the level of target achievement
Together with employees, establishing personal development goals and agreeing means of achieving these
Fostering team development
Controlling cost management for own department
Monitoring and optimising productivity and performance of employees
Looking after customers dissatisfied with workshop services and those with difficult complaints
Ensuring mobility of customers insofar as necessary
Ensuring efficiency of use of HR and efficiency of processes in workshop and warehouse
Ensuring job time planning and task allocation for workshop and warehouse is carried out correctly
Ensuring pre-determined job times are adhered to
Ensuring all required technical test equipment and tools are available and ready for use
Guaranteeing cleanliness and orderliness of workshops
Monitoring compliance with all statutory regulations
Ensuring quality control of all completed tasks
Ensuring vehicles are handed over in a customer-oriented manner
Ensuring customers and mechanics have quick access to spare parts and accessories from warehouse
Ensuring customers and mechanics have access to advice on identifying which spare parts and accessories they require
Ensuring service and invoicing regarding spare parts is carried out in a customer-oriented manner
Ensuring permanent availability or sourcing at short notice of spare parts and accessories
Organising incoming lot control in spare parts warehouse
Ensuring defective spare parts from complaints and warranty claims are returned correctly
Monitoring inventory documentation and controlling inventory optimisation
Requested by Sales, ensuring technical appraisal of used vehicles is carried out and results passed to Sales
Ensuring regular reporting for company management
Ensuring the service literature, product brochures as well as process documentation and the required software is up to date, complete and available
Ensuring information from headquarters is followed up, archived and made available to others
Monitoring reports in the media on the Mercedes-Benz brand and on competitors’ products
Actively passing on relevant information to employees
Calling on and leading circle of those involved in quality management to discuss and improve processes and steps
Monitoring Mercedes-Benz quality and service standards to ensure these are being met
Ensuring all customers to the Service department are approached
Ensuring customers’ wishes are dealt with and followed up
Ensuring customers are looked after following a visit to the Service department
Setting an example in terms of friendliness and style of dealing with customers
Arranging for complaints to be registered /registering complaints and ensuring communication with customers is dealt with correctly
Identifying reasons for customer dissatisfaction
Developing measures for ensuring and increasing customer satisfaction

Depot Manager Resume Examples & Samples

Together with the Business Controller and the depot management team produce a yearly budget for the Dealerpoint
To delivery the annual budget and forecasts on a monthly basis
Achieve performance standards set within the budget
Manage and control costs and expenditure as set in the budget
Manage the performance of the Dealerpoint in line with the agreed Parts and Genuine Renault Service (GRS) process KPIs
Produce action plans for improvement where below benchmark (please see separate section below for GRS responsibilities.)
Analyse and create an action plan to increase the depots CSI scores year on year. Ensure that constructive annual and mid-year reviews are undertaken at the depot. Ensure that the information gathered from the review is used to identify training requirements
Ensure appropriate training and support provided on a timely basis to bridge competency gap
Manage the Dealerpoint succession plan to maximise opportunities and growth through the team
Ensure that manpower planning is continually reviewed to ensure that the right levels of staff are available for the level of work
Create an environment in which the depot team can be successful in their defined roles
Manage conflicting business priorities with senior management and agree solutions to ensure that the focus on GRS process is maintained in the Dealerpoint
Analyse and create action plans to increase the Employee Satisfaction Index scores year on year
Ensure that the Dealer point works to the criteria laid down in the Health and Safety policy
Ensure that all purchase orders are authorised and follow the correct authorisation procedure
To asses and take action on the Dealerpoint debtor list in conjunction with the Credit Control department
Carry out audits and produce reports as request by Senior Management Team
Work in accordance with Renault Truck Commercials Ltd standards of health, safety, quality and environmental care
Good Business acumen, with the ability to produce and understand Finance and Management Reporting
To be able to interpret and understand the operational budgets and KPIs
To be able to effectively communicate at all levels both written and verbally
To be able to work in an organised and methodical manner ensuring that all daily tasks are completed
To be able to manage and motivate a team in their daily activities
To be able to empower their staff
To be able to delegate work to the appropriate personnel
To be able to carry out an appraisal (using the PBP system.)
Competent in Sales Techniques
An understanding of the Depots customers and potential customers
Warranty and Contract Scope and procedure
An in depth understanding of the Genuine Renault Service Process
An understanding of all Renault IT systems involved in running a DealerPoint
To work with Energy and passion
Friendly and helpful nature with the desire to deliver excellent customer service
To always conduct yourself in a professional manner
To be able to remain calm and logical in a dynamic business environment
A proactive approach which ensures that that customer expectations are met and exceeded
Flexible and positive approach to changing circumstances and priorities
Business orientated
Team oriented with respect for individuals
To secure suitable competence and understanding of the Genuine Renault Service (GRS) process in your respective role, to enable you to develop the Dealerpoint and staff in line with the business plan requirements
GRS Processes: Implement processes and tools to meet your dealer business needs and measure the results. Understand and rectify issues driven from results V. KPI scorecard targets
GRS Process Support and Coaching: Support and Coach Staff in line with standard competency based Job role. Evaluate and analyse results through KPIs, plan to close out gaps
Securing the Competence: Train and/or coach the Dealer point line managers (PS and WC) to secure the competence in using the GRS processes to a consistent level
Analyse and Support: GRS needs at Depot level, submit to the respective Regional GRS responsible issues or areas of concern
Competence Development Plan: Define and compile a dealer point competence development plan to align with the GRS standard job roles and prioritised competence needs to meet their dealer business needs
Train and / or Coaching: Responsible for identifying and providing GRS SME's (OJT resources) to meet the regions GRS competence development needs at other locations
An understanding of Operators Licence Laws and Regulations

Depot Manager Lloyds British Resume Examples & Samples

Experience with lifting equipment
Ideally LEEA Qualified
Excellent communication and organisational skills

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