Desk Support Resume Samples

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J Moore

Jaime

Moore

5553 Ryder Passage

Houston

+1 (555) 884 3379

5553 Ryder Passage

Houston

Phone

p +1 (555) 884 3379

Experience Experience

Boston, MA

Equities Middle Office Desk Support

Boston, MA

Hackett Group

Boston, MA

Equities Middle Office Desk Support

Execute and monitor trade capture workflow in the primary trading systems
Work with Global Data Services (GDS) to support efforts to improve the quality of daily market data feeds and data sources
Perform daily checks of internal trades between trade systems
Articulate cost benefits clearly and provide transparency regarding actual savings
Initiate and map new customer trading accounts in all the relevant Front Office systems
Responsible for global connectivity and communication with global counterparts to ensure consistency and alignment to target operating models within the Middle Office
Perform detailed root cause analysis on trade amendments. Provide management with analysis reports. Work with various stakeholders to help drive reduction in amendments

Phoenix, AZ

Associate, Financial Products Desk Support

Phoenix, AZ

DuBuque LLC

Phoenix, AZ

Associate, Financial Products Desk Support

Work closely with IT / Project Delivery to automate transactions workflow and create robust trade booking and trade activity monitoring tools
Business Performance Management
Identify and recommend business process improvement efforts related to area(s) of expertise
Align individual performance goals to team and organizational goals
Ensure control and checks are in place for New deal and trade amendments
Ensure trades are updated to properly reflect life cycle events (expiry, call event, reset, barrier, stock split, dividend, merger etc.)
Product & Process

present

Philadelphia, PA

Interest Rate Derivatives Desk Support Specialist

Philadelphia, PA

Block-Zieme

present

Philadelphia, PA

Interest Rate Derivatives Desk Support Specialist

present

Monitor trade workflow between MW and Calypso and investigate and resolve issues
Manage status of mandatorily cleared trades
Manage system enhancements / Ad hoc FO reporting requests
Assist sales team with pricing and valuation of deals
Responsible for on-desk support of Interest Rate Derivatives for Chicago Sales & Trading
Reconcile T+0 P&L (trader estimate to Calypso) including detailed greek breakdowns
Process internal or back to back trades when necessary

Education Education

Bachelor’s Degree in Business

Johnson & Wales University

Bachelor’s Degree in Business

Skills Skills

Proficiency in using personal computers, including proficiency in Microsoft Windows, Word , Excel
Proficiency in using personal computers, including proficiency in Microsoft Windowsâ, Word â, Excelâ
Excellent attention to detail, follow-up and organizational skills
Strong and palpable “sense of urgency” for implementing courses of action
A strong understanding of the retail industry and the ability to seek and understand trends
The ability to perform with limited supervision
Ability to handle difficult interactions with a direct consumer, vendor, visitor
The ability to perform multiple projects simultaneously and manage time effectively
Ability to work comfortably and productively in all MS Office Applications
Ability to master the phone system (e.g. transferring calls to voicemails, notifying employees of their guests’ arrival, etc.)

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15 Desk Support resume templates

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Analyst, Fixed Income Desk Support Resume Examples & Samples

University degree/college diploma in business or related field or equivalent work experience
1 to 3 years in a Middle Office environment
Knowledge of fixed income products
Solid understanding of internal business partners business, services and organization
Solid knowledge of the business units risk and regulatory requirements
Strong knowledge of departmental systems and applications are a plus (ICI, DSTS, FinPro, ADP, etc.)
Solid knowledge of process and/or change management
Must have great attention to detail
Proven track record of successful work on process change
Effective ability to multi-task in a fast paced environment
Ability to coach, mentor and train junior staff
Conflict management/resolution skills

Interest Rate Derivatives Desk Support Specialist Resume Examples & Samples

Responsible for on-desk support of Interest Rate Derivatives for Chicago Sales & Trading
Verify start of day and end of day front office risk
Reconcile T+0 P&L (trader estimate to Calypso) including detailed greek breakdowns
Book trades in MarkitWire (MW)
Monitor trade workflow between MW and Calypso and investigate and resolve issues
Book amendments, buy outs, novations, rate reset switch deals in Calypso or MW
Process internal or back to back trades when necessary
Acceptance and follow-up on Markitwire activity
Coordinate EOD P&L (including curves & sensitivities)
Analyze, book and reconcile risk proxy trades
Coordinate novation packages (MW to Calypso trade flow)
Assist sales team with pricing and valuation of deals
Liaise with settlements and confirms groups for operational issues
Ensure trades in pending status in Calypso have been verified by EOD
Manage status of mandatorily cleared trades
Monitor and resolve Adaptiv violations (Counterparty Credit)
Maintain trade blotters
Manage system enhancements / Ad hoc FO reporting requests
2 – 5 years of experience in the financial services industry related to interest rate derivatives

Commodities Trade Desk Support Specialist Resume Examples & Samples

3-5 years related to Commodities trade support
Focus on oil, refined products, NGLS, natural gas, power, metals
Knowledge of Openlink for trade capture
Demonstrates initiative, and adept at identifying and resolving issues
Great team player

Fatca Desk Support Resume Examples & Samples

Timely and accurate establishment and submission of reports to management
Development of communication material such as internal guidance documents or senior management presentations
Updating and organisation of CS FATCA resources through the Intranet
Support of the registration and maintenance of Credit Suisse entities with the U.S. tax authority Internal Revenue Service
Update of entity FATCA information on Credit Suisse systems

Associate, Financial Products Desk Support Resume Examples & Samples

Product & Process
University degree/college diploma or equivalent work experience
5 to 7 years of related experience in Derivatives environment
Solid knowledge of Bloomberg
Solid knowledge and understanding of Equity / Credit / Fixed Income Derivatives products and services, processes and controls (middle or back office)
Previous trade support, Profit and Loss experience is preferable
Solid understanding of business unit’s risk and regulatory requirements
Solid knowledge of departmental systems and applications
Solid knowledge of process and/or project management
Self-motivated, willing to learn and learn fast
Ability to work independently with minimum supervision
Strong customer service and relationship management skills

Analyst, Debt Products Desk Support Resume Examples & Samples

Good knowledge of standard desktop applications used by the business unit
Strong knowledge and understanding of the business unit’s key products and services, processes and controls
Strong understanding of the business unit’s risk and regulatory requirements
Good knowledge of departmental systems and applications
Strong analytical and problem-solving skills
Strong investigation skills
Good change leadership skills
Good coaching and training skills

Specialist, Commodities Desk Support Resume Examples & Samples

Minimum 4 years experience in the financial services industry
Robust understanding of Excel
Strong leadership and organizational skills, detailed oriented, highly motivated and adaptable

Equity Trading Desk Support Specialist Resume Examples & Samples

Manage daily maintenance of system settings, including: client coverage, access rights, confirmations, routing rules, etc
Vendor relationship management; liaise with vendor to resolve issues
Ownership of systems issues from creation through escalation to resolution
Collaborate with Compliance, Risk, Operations and Supervision to understand issues and document solutions
Develop a deep understanding of OMS and act as subject matter expert for strategic initiatives
Bachelors degree in Business, Finance, or a related field
Minimum 3-5 years working with Fidessa OMS
Knowledge of Equities Trading including Hi-touch, Low-touch, and Baskets
High level understanding of FIX messaging
Understanding of risk controls for Equities Trading
Ability to juggle multiple responsibilities in high pressure environment
Strong problem solving skills; demonstrated ability to take initiative
Proactive & solutions-oriented

Front Desk Support Specialist Resume Examples & Samples

Entering all guest, vendor and temporary staff information into the Registration Book and/or Electronic Registration system
Providing all guests, vendors and temporary staff with the appropriate badges required during their visit to the office and acquiring the badges during their departure
Ability to be firm with all guests, vendors and temporary staff to ensure they are in compliance with our Company procedures
Use good judgment when managing unexpected guests. For example, unsolicited sales visit without an appointment or consumer visits to speak to customer service in person or requesting an office visit
Notify appropriate parties’ when guests have arrived by contacting them via their personal extensions
Obtain sales brochures/information from unexpected vendors visiting without an appointment and forwarding it to the appropriate Manager/Department
Answer calls directed to the Main Company Phone line (610-878-5550) and forward calls when permitted or forward directly to voicemails
Communicate effectively, appropriately and confidentially in-person, over the phone and through email
Work with Ecommerce Customer Service Manager to develop necessary process improvements for better efficiencies for the registration process, badge distribution, and general admission/entrance into the building
Respond to emails in Salesforce.com, especially during peak seasons, as well as during the online sales that occur twice a year
Comply with all Company policies and procedures
Proficiency in using personal computers, including proficiency in Microsoft Windows, Word , Excel
Ability to master the phone system (e.g. transferring calls to voicemails, notifying employees of their guests’ arrival, etc.)
Excellent attention to detail, follow-up and organizational skills
Ability to handle difficult interactions with a direct consumer, vendor, visitor
Strong and palpable “sense of urgency” for implementing courses of action
The ability to perform with limited supervision
Comfort in dealing with new technology and systems
The ability to perform multiple projects simultaneously and manage time effectively
Exceptional “solution-oriented” nature
1+ years of Front Desk or Receptionist experience, preferred
Two or four year degree
Pleasant, friendly, and engaging speaking demeanor
Ability to communicate well over in-person and email
A strong understanding of the retail industry and the ability to seek and understand trends
Ability to work comfortably and productively in all MS Office Applications

Fixed Income Trading Desk Support Specialist Resume Examples & Samples

Manage daily maintenance of system configurations for Bloomberg TOMs, Broadridge Finpro & Impact, and Market Axess
Ownership of systems issues from creation through escalation to resolution; acting as primary liaison with IT infrastructure and desktop support
Vendor relationship management; liaise with vendors to resolve issues and manage upgrades
Manage day to day application issues related to order routing, trading, and settlement
Develop a deep understanding of Fixed Income OMS’ and act as subject matter expert for strategic initiatives
Onboarding new Electronic Connectivity Networks (ECNs) and Brokers
Minimum 3-5 years working with Bloomberg TOMS
Experience with Broadridge Finpro and Impact
Knowledge of Fixed Income Trading including US Govts, Agencies & Corporates
In-depth knowledge of Front and Middle Office workflows
Strong understanding of STP of trades from ECNs to OMS
Critically analyze processes and procedures; make necessary updates as needed

Trade Desk Support Resume Examples & Samples

For Broker Partners participate in the on-call support
Document, and track, issues and actionable steps taken
Improve documentation of support policies and procedures
Application Support when needed
Work with team to identify and communicate application problems and issues to key stakeholders, including management, development teams and end users
Serve as escalation point for support issues to resolve application issues within servers and databases
Identify solutions to work around open issues / problems that are under investigation or pending resolution
Coordinate & performs software installations and training for new and existing brokers
Perform server moves for current brokers
Provide direct implementation and product support, including training and tutorials, to brokers
Troubleshoots and develops technical solutions related to software and setup errors
Supporting after hours all broker partners’ issues whether they be related to my specific department or routing them to the correct department
Supporting EiBox Office/ Trade Desk and other related software for our broker partners
Support EiBox Office/ Trade Desk point of sale software as the primary point of contact. This includes relationship building with external suppliers as well as technical support and training of application
Is committed to taking on challenges with a high level of energy. Can be counted on to exceed goals and strive for continuous improvement
Is able to effectively communicate ideas, within department as well as across the entire organization (customers or coworkers)
Makes decisions that are in the best interest of the company and strives to align self with company core values. Can be trusted to “do the right thing.”
Able to communicate effectively and persuasively in order to gain resources for the department. Ability to maintain a positive working relationship with Ticketmaster in order to help understand the position of the secondary market and prioritize resources to improve business
Taking ownership over projects and any issues that may arise, not automatically blaming other sources but trying to find the flaws in the system and improve it
Actively handles high work demands with the ability to stay focused and accomplish results
Works effectively with others on projects, tasks, and decision making. Is able to contribute on an individual basis towards the goals of the entire team
Is able to continuously work hard through disappointment and rejection with the ability to bounce back and maintain a positive attitude
Familiarity with SQL Server and Operating Systems

Front Desk Support Specialist Resume Examples & Samples

Assist in maintaining extension directory as the directory changes
Work with the Executive Assistant to the CEO to develop necessary process improvements for better efficiencies for the registration process, badge distribution, and general admission/entrance into the building
Provide lunch support for large meetings by ensuring pick up or delivery is on time per the meeting agenda and all drinks, silverware and serving pieces are available. This also includes light clean up
Keeping internal stock of water, soda and snacks available for meetings under the guidance of the Executive Assistant of the CEO at optimal levels
Proficiency in using personal computers, including proficiency in Microsoft Windowsâ, Word â, Excelâ
Strong understanding and adherence to confidentiality
Must be able to lift up to 25 pounds
Two or four year degree desired, but not required
Ability to communicate well in-person and email

Sales Desk Support Resume Examples & Samples

Loan/Mortgage agreement, purchase contract, leasing agreement – complete the input of vehicle info or customer info
Disbursement documents pre-check & update to sales rep the status
Notarization / mortgage registration document preparation
Business license borrowing from finance and mail the original one to field sales
Document preparation & follow up for VFS new cooperated partner (Dealer / BA / Third party)
Wholesales document preparation – at dealer level
Follow up with field sales / DCM to ensure the pending items could be closed timely
Follow up with legal on the special legal agreement requirement and provide the template to sales for customer signing
Coordinate with operations on retail disbursement
Responsible for pre-checking the expenses reimbursement receipts/invoices/statements from sales rep before submitted to finance dept
Tracking of Sales departments schedule, Vacation days for compliance purposes
Overall management of Sales reporting (pipeline, volumes projection, commercial updates
Review and tracking of key sales measurement such as PF ATROE reports, rate concession and order data activity
Provide support as needed on key projects / Adhoc tasks

Technology Desk Support Specialist Resume Examples & Samples

Respond to phone, walk-in, and email support requests in a timely and professional manner
Perform level 1 troubleshooting to identify causes and recommend solutions to users – including use of remote access, management tools, and more
Create, respond to, and update service requests, as required by the Technology Desk
Assist in the printing and troubleshooting of Pratt ID cards
Assist in basic maintenance of in-warranty PC and Mac hardware
Perform all other related duties as required

Structured / Equity Desk Support Associate Resume Examples & Samples

Act as a 2nd line of defence to ensure that appropriate controls are in place to reduce operational risk, as well as to corroborate adherence to Approved Product List
Ensure all procedure documents are in place and up to date
Hard working individual, relevant university degree preferred, interested in furthering their career
3-5 years’ experience within a trade support / desk assistant role
In-Depth Knowledge of Vanilla and Exotic derivative products (i.e. Equities, OTC Equity and Interest Rate Derivatives – Swaps, Forwards)
Familiar with Imagine, Calypso, Bloomberg and Global One trading systems
Strong organizational and problem solving skills, detailed oriented, highly motivated and adaptable
Able to multi-task and prioritize workload
Ability to work under pressure – meeting tight deadlines
Strong Microsoft Office skills particularly in excel

Trading Desk Support Analyst Resume Examples & Samples

Knowledge of financial derivatives or a genuine interest to learn the field in detail
Excellent written and oral English, good communication skills
Good command of MS Excel
Experience in programming

Structured Equity Desk Support Associate Resume Examples & Samples

Ensure that all new trade bookings and trade amendments are accurately reflected on various trading platforms and updated to properly reflect life cycle events (expiry, reset, dividend, Corporate Actions)
Ability to take on a leadership role and Liaise with the trading desk and bank stakeholders (Accounting, P&L, Market Risk, VPC, Audit etc.) to ensure that new product setups and downstream flows are accurately setup
Participate in system migration and enhancement projects– conduct UAT testing and assess impact of trade bookings on Market risk and P&L impact on trading books
Proactive to investigate and resolve position, trade and payment discrepancies

Desk Support Resume Examples & Samples

Provide consistent dependable support to trading desks by
Strong working knowledge of the entire Microsoft office suite including, Word, Excel, PowerPoint, & Outlook
1-2 years of experience within financial services
Expert with Excel
It is the policy and practice of ICAP North America, and its affiliates and subsidiaries (together, the “Company”) to abide by all anti-discrimination laws provided for by federal, state, and local statues and regulations. It is also the policy and practice of the Company to provide and promote equal employment opportunities for all applicants and employees. It is also the policy and practice of the Company to hire, train, promote, compensate and administer all employment practices without regard to race, color, sex, sexual orientation, gender identity, genetic information, age, marital status, medical condition, religion, veteran status, liability for service in the Armed Forces of the united States, national origin, or disability unrelated to the ability to perform the essential functions of a job, or any other classification prohibited by law. Furthermore, The Company is committed to complying with the Americans with Disabilities Act. If you believe that you need a reasonable accommodation in order to apply for, or to complete an application for, employment due to a disability, please notify the Company within three (3) days of your application of your specific needs for a reasonable accommodation so that the Company can assist you where appropriate. The Company reserves the right to require documentation from an appropriate professional (e.g., a doctor, rehabilitation counselor, etc.) confirming that an applicant has a disability or concerning the functional limitations of the disability for which a reasonable accommodation is requested

Markettrader Desk Support Resume Examples & Samples

Act as point of contact for institutional fund investors and broker-dealers via email and telephone correspondence
Resolve time-sensitive day-to-day trading issues including: FIX trades, position monitoring, customer FIX routing issues
Coordinate, implement and support daily application/ system changes including incoming and outgoing electronic routes
Monitor status and functionality of systems and applications; investigate, identify, and resolve user and application problems in a timely manner
Provide daily operational support to clients on numerous product lines

Trade Desk Support TD Admin Resume Examples & Samples

Troubleshoot PC hardware issues that users on the trading desk might encompass
Troubleshoot application issues that users on the trading desk might encompass. This would include in-house EMS software, Bloomberg, and MS products
Coordinate with other team members to categorize, prioritize and resolve issues dealing with all levels of the equity order routing technology systems
Maintain operation, monitoring and integrity of production systems to meet established standards
Interpret client requests and takes appropriate action to produce high levels of customer satisfaction that are balanced with business needs
Participate in team meetings and gain understanding of customer business
Create and run ad-hoc custom reports for trading desk and internal clients
Participate in multi-group projects of varying sizes concerning new business initiatives, technological initiatives, system maintenance, and system upgrades
Monitor and analyze system performance
Determine methods to optimize the efficiency of systems
Implement and manage software releases into Production
Demonstrated ability to work successfully in a cross-functional environment including development, networking, operating systems, database, application servers and web serving
Demonstrated ability to handle cross-group short term and long term projects, seeing them to completion
Demonstrated ability to see the big picture while simultaneously defining detailed requirements in support of the business
Demonstrated ability of successful implementation and support of highly scalable and highly available systems in an n-tier environment that may involve a global focus
Demonstrated ability to carry out a client setup, including setting up the initial workflow, as well as carrying out technical details
Demonstrated ability to pay close attention to detail and ability to follow through with open issues until resolved
Demonstrated ability to work in a team environment, handle multiple tasks simultaneously and adapt quickly to changes
Demonstrated ability to communicate technical and production-related concepts to a broad range of technical and non-technical staff
Demonstrated excellent communication and interpersonal skills
Advanced knowledge of UNIX required
Intermediate knowledge of SQL
Intermediate knowledge of Sybase
PoweShell Scripting
System Performance Analysis
Knowledge of MS Office products, especially Outlook
Basic shell scripting skills with Perl scripting a plus
Bachelor’s degree + 1-3 years of experience

IT Help Desk Support Resume Examples & Samples

Responsible for answering Help Desk phone calls and e-mails and generating service tickets into the system
Responsible for Tier 1 Support of all end users internal and remote
Documents data from all calls/e-mails and ensures all inquiries are assigned to proper technical assistant
Sets up user configurations for hardware and software
Complies with all appropriate policies, procedures, safety rules and regulations
Bilingualism required
Ability to resolve customer issues quickly and creatively in order to improve satisfaction
Strong organization skills; attention to detail
Ability to analyze and repair hardware; must know basic software configurations

Desk Support Engineer Resume Examples & Samples

Responding to general IT support calls and jobs assigned to you
Perform 2nd level trouble shooting in a heavy MAC OS 10.10.x environment with some Windows 7 machine in an Active Directory
Documentation and development of internal Wiki (Confluence) for user knowledge base
Imaging of new machines using Casper and Windows WDS
Administration and support for VoIP phone system
Provide smartphone and tablet device support
Provide IT support for general printing and boardroom AV equipment
Troubleshoot basic TCP/IP network issues
Good knowledge of OS X and Microsoft OS and desktop application experience (minimum 2 years’ experience)
Understanding of TCP/IP, LAN data networks
A good understanding the Microsoft Office 2013 Suite
PC Hardware/Software remote troubleshooting over the telephone and onsite
Use of remote tools such as LANDesk and Apple Remote Desktop

Desk Support Resume Examples & Samples

Administrative experience in an office environment required
High school diploma, college preferred
Acceptable keyboarding speed and accuracy as required by the position

Equities Middle Office Desk Support Resume Examples & Samples

Perform intraday and end-of day revaluations at book/portfolio level prior to the batch process to provide a final check on data quality for downstream consumers
Review PV and Risk impact on portfolio movements, new deals, life-cycle events, cancel and amends
Compare end of day P&L with trader-produced numbers, highlighting differences and taking necessary corrective action to remediate
Perform periodic intraday checks to ensure trade and market data quality, completion of life-cycle events, and accurate trade capture, working with the Front Office on cut-off times
Perform daily checks of internal trades between trade systems
Advise end users of data (Product Control, Traded Risk) of late or heldover trades and any known issues outstanding at the end of day
Perform detailed root cause analysis on trade amendments. Provide management with analysis reports. Work with various stakeholders to help drive reduction in amendments
Review market data for quality and accuracy of the data (identifying stale, incorrect and missing data), ensuring identified errors are corrected prior to the end of day
Work with Global Data Services (GDS) to support efforts to improve the quality of daily market data feeds and data sources
Support global efforts to document and maintain product booking models and procedures
Apply judgment to operational situations in a fast paced environment to drive progress
Identify potential financial risk to the bank and ensure proper resolution is achieved within the bank’s guidelines
Escalate as needed to whom necessary any issues that may cause financial loss to the bank or that could affect client relationships
5+ years of experience in the asset class, with specific knowledge of derivatives
Detailed understanding of derivatives P&L and Risk (such as market risk, sensitivities, liquidity, interest rate and FX risk) and the ability to understand and explain movements in both
Knowledge of financial processing systems and accounting
Excellent analytical and PC skills, as well as a keen eye for detail
Strong organizational skills with the ability to work under pressure and prioritize effectively
Ability to operate autonomously without direct supervision. Ability to analyze and make decisions quickly in the event of a problem
Seasoned written and verbal communication skills. Ability to interact effectively with senior operational and trading management
Ability to manage a network of diverse stakeholders in person and remotely
Ability to quickly grasp new industry practices and create/document new processes
Proactive thought leadership to identify and deliver process improvements and efficiencies
Minimum of a BA/BS degree in financial or related field, or equivalent experience

Equities Middle Office Desk Support Resume Examples & Samples

Execute and monitor trade capture workflow in the primary trading systems
Apply independent judgment and discretion when resolving trade discrepancies to ensure the firm’s capital is accurately applied
Based on product, system and proprietary knowledge, identify and resolve variations in risk in the primary trading system eg. booking discrepancies
Primary point of contact for the Front Office and Operations on matters of significance
Apply customer instructions to complete allocations to ensure credit risk is applied in a timely manner
Ensure internal risk positions are appropriately reflected to mitigate any risk to the firm’s capital
Ensure initial trade bookings, trade amendments, client credit checks, allocations and novations occur in a timely manner
Book trades within regulatory time frames to comply with HSBC, client, and market regulatory standards
Initiate and map new customer trading accounts in all the relevant Front Office systems
Deliver high priority client service to meet client and internal expectations which directly affects the customers perception of HSBC
Responsible for global connectivity and communication with global counterparts to ensure consistency and alignment to target operating models within the Middle Office
Ability to apply judgment to operational situations in a fast paced environment to drive progress
Escalate as needed, when necessary to whom necessary any issues that may cause financial loss to the bank or that could affect client relationships
When making decisions regarding cost, demonstrate a commercial mind-set with a focus on value for money
Articulate cost benefits clearly and provide transparency regarding actual savings
Ability to operate autonomously without direct supervision
Ability to quickly analyze and make decisions in the event of a problem
Relevant industry product knowledge
Seasoned written and verbal communication skills
Strong organizational skills and ability to effectively prioritize
Understanding of the “Best Practices” and back-to-front product flow to manage