Technician, Desktop Support Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the technician, desktop support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

O Leuschke

Orland

Leuschke

403 Kristopher Loaf

Boston

+1 (555) 981 6418

403 Kristopher Loaf

Boston

Phone

p +1 (555) 981 6418

Experience Experience

Detroit, MI

Technician, Desktop Support

Detroit, MI

Ebert, Baumbach and Wehner

Detroit, MI

Technician, Desktop Support

Supports and maintains user account information including rights, security and systems groups
Troubleshoot and resolve mobile computing and communications device issues. (such as iPhones, Blackberry’s, iPads)
Accurately and thoroughly record information into ticket tracking software
Manages customer relationships by performing the full range of customer service functions
Uses logic and reasoning to identify and resolve issues that may impede delivery of quality service
Enhances customer relationship by demonstrating concern for customer safety
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals, including mobile devices (iPhone, iPad, Android, etc.)

New York, NY

Associate Desktop Support Technician

New York, NY

Hackett, Donnelly and Volkman

New York, NY

Associate Desktop Support Technician

Image, configure, and install software on various devices including PCs, Laptops, Phones, and Thin Clients for customers throughout the business
Provide basic escalated support and troubleshooting for software and hardware issues
Execute break/fix activities to repair broken devices, primarily PCs and laptops. This includes contacting vendors for onsite and offsite repairs as necessary
Provide basic support for various projects as necessary
Assist the Desktop Engineering and Mobile Technology team with various tasks and initiatives as necessary. This includes Patch management, Image management, system updates, etc
Respectful : Value teamwork, share successes, appreciates others and communicates in a way that promotes trust
Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn

present

Dallas, TX

Senior Technician, Desktop Support

Dallas, TX

Jakubowski-Wisozk

present

Dallas, TX

Senior Technician, Desktop Support

present

Sets-up and provides maintenance to PCs, MAC Computers and related hardware/software
Assists with backup tape rotation
Assist End User Design & Engineering in testing and keeping production images up to date
Work as a mentor and point of contact to other team members
Provide project oversight on business unit initiatives
Coordinates and provides hands-on support in conjunction with other IT support teams from infrastructure and applications
Researches and analyzes IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations

Education Education

Bachelor’s Degree in Computer Science

Ball State University

Bachelor’s Degree in Computer Science

Skills Skills

Ability to project professionalism over the phone through excellent phone etiquette
Strong attention to detail, time management and decision-making skills
Excellent written and verbal communication skills
Ability to research and resolve issues escalated due to complexity and/or time restrictions
Handles and resolves basic and advanced issues. Answers all questions in a clear and concise manner
Solid math skills
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Sharepoint)
Ability to handle multiple tasks in a fast-paced environment while meeting expectations
Mobile Device support knowledge (Blackberry, iPhone, iPad, Android, etc.)
Ability to work independently and in a team environment

Create a Resume in Minutes

15 Technician, Desktop Support resume templates

Read our complete resume writing guides

Computer Technician Years Desktop Support Resume Examples & Samples

Ensures the most urgent customer issues are promptly addressed, documented and resolved in a timely and professional manner consistent with the highest customer service and professional / technical standards, and performs end user training when necessary
Acts as a technical liaison with user groups and other IT partners for systems support and implementation. Provides an effective interface among users, vendors, and IT partners in evaluating technical issues and products
Works independently with little to no direct supervision in analysis and implementation of solutions to fulfill business unit requirements
Perform bare metal operating system installations, and ensure all software and setup needed for a production device has been completed
Intermediate knowledge and understanding of configuring LAN environments
Experience with basic soldiering skills

Senior MAC & Desktop Support Technician Resume Examples & Samples

Coordinates and provides hands-on support in conjunction with other IT support teams from infrastructure and applications
Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including, but not limited to desktops, laptops, printers, scanners and PDA/Blackberry devices
Assists in the maintenance of production desktop images
Participates in rollouts of new software/hardware to ensure consistency in IT technical standards
Provides onsite setup and support at special events as required
Receives general guidance and direction from Team Lead and/or Manager, Client Services and Support
Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, etc). Understand computer imaging concepts (i.e. Ghost, RIS, PE, MDT) and have experience creating images with at least one of these disciplines
Experience with Anti-Virus, Encryption Applications
Undergraduate degree in a computer science related field or equivalent work experience preferred

Desktop / Application Support Technician Resume Examples & Samples

Answer calls, tickets and other requests in a timely and appropriate fashion
Take ownership of all customer questions and problems, and track them through to resolution
Make improvements to billing processes, system performance and data integrity; reduce some manual processes and provide some additional reporting
Troubleshoot and resolve operational, application and approval workflow issues
Work closely with other departments in the implementation of process improvements

Senior Technician, Desktop Support Resume Examples & Samples

Sets-up and provides maintenance to PCs, MAC Computers and related hardware/software
Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals, including mobile devices (Blackberry, iPhone, iPad, Android, etc.)
Documents, maintains, upgrades and replaces hardware and software systems for desktop and peripheral equipment
Bachelor’s degree in Computer Science, Information Systems or related course of study required
Knowledge of commonly used concepts, practices and procedures within SiriusXM, its corporate IT department and the IT field
At least 5 years experience with PC hardware and software desktop support
Proven ability to support virtual desktops and applications is a plus (Citrix)
Macintosh hardware and software (Snow Leopard) Lion/Mountain Lion is a plus

Temporary Desktop Support Technician Resume Examples & Samples

Demonstrated experience troubleshooting and supporting a wide range of PC hardware and peripherals
Demonstrated customer support skills, documentation of issues and managing workload
Proficiency in Microsoft Office products, MAC and PC
Self-starter and can-do attitude
Provide Level I (front line) Desktop and peripheral support
Desktop application and basic network troubleshooting
Installations / Configuration
Phone and Network support
Managing tape back-up and logistics including removing tapes that are full and need to go to storage; as well as pick up and add new tapes to the tape library
Desktop software updates and licensing: Windows, OS X and iOS
Maintain desktop hardware inventory, including laptop and iPad check-in/check-out
Support for office technology and gadgets: Android, AppleTV, iPad, iPhone,
Desktop application and basic network troubleshooting (Required 1 Years)
Installations / Configuration (Required 1Years)
End User Support (Required 1 Years)
Printer and Copier support (Required 1 Years)
Phone and Network support (Required 1Years)
Desktop software updates and licensing: Windows, OS X and iOS. (Required 1 Years)
Maintain desktop hardware inventory, including laptop and iPad check-in/check-out (Highly Desired 1 Years)
Must be able to lift 50lbs (servers and PC hardware)
Support for various office technology including: Android, AppleTV, iPad, iPhone, (Desired 1 Years)

Senior Desktop Technician, Mac & PC Support Resume Examples & Samples

Responsible for the installation, configuration and troubleshooting of all end user hardware, software and related peripherals including but not limited to: client facing support, hardware, software, peripheral and network troubleshooting for all end user systems
Responsible for supporting and troubleshooting complex issues escalated from Desktop Technicians or other IS&T colleagues
Serve as a point of contact as subject matter experts on technology, processes or procedures in Client Services
Take the lead on research and analysis of IT requests from various departments and locations, researches and tests various potential solutions and makes recommendations
Ability to lift and carry 50+ pounds of equipment
Ability to handle multiple tasks and projects simultaneously, working independently and as part of a team in a collaborative manner
Minimum five (5) years experience troubleshooting, diagnosing, repairing and providing excellent customer support to end users on computing issues in a corporate environment
Experience supporting current Windows and Mac OS X operating systems
Experience Supporting end users remotely
Advance knowledge of technology such as: network topologies, server administration, etc. Strong working knowledge of current Windows Server operating systems
Expert knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc)
Experience with desktop remote control software (SMS, Casper, Bomgar, VNC, LANDesk.etc)
Understand computer imaging concepts (i.e. Ghost, RIS, PE, MDT) and have experience creating images with at least one of these disciplines
Experience with Enterprise Management Tools (LanDesk, SCCM, Casper, etc.)
Excellent customer service and communication skills, both written and oral

Technician, Desktop Support Resume Examples & Samples

Acts as initial escalation path for 1st level analyst issues that require advanced troubleshooting or work beyond established time frames
Accurately and thoroughly record information into ticket tracking software
Escalate problems as needed to other 2nd level support groups within predetermined time limit
Work closely with other 2nd level support groups to assist in research, testing, technical documentation and resolving issues and efforts affecting multiple end users
Identify and create documents for knowledgebase
Award-winning education and training across multiple career paths to help you reach your potential

Desktop Support Technician CQ Roll Call Group Resume Examples & Samples

Set up and installation of computer hardware and software
Testing and troubleshooting of computer software, hardware, printer, wireless, PDA and network issues
Setup, configuration and troubleshooting of telephone issues
Answer helpdesk telephone and voicemail requests as needed
Provide training and advice on use of CQ computers telephone, and other equipment as needed
Providing off-hour technical support as needed
Recommend appropriate software, hardware and desktop tools to staff as necessary to improve productivity, workflow and user satisfaction
Strong organizational and time management skills and be detail oriented
Three to five years of desktop support / helpdesk experience
Excellent working knowledge of Windows and Macintosh operating system and applications and of Microsoft Office applications
Familiarity of Adobe publishing software, including InDesign, InCopy and Photoshop
Ability to troubleshoot user issues under deadline pressure
Must be customer-focused, genuinely enjoys helping people solve problems; steady temperament and the ability to work with customers from all levels within an organization
Bachelor's degree or equivalent work experience. Experience in publishing or advocacy would be helpful
MS Exchange - Create/modifie/retire new accounts and distribution lists, resets passwords
Websense - Basic user setup, troubleshhoting, junk mail settings
Citrix Support - Enables access, front end troubleshooting, generic user education
VPN Support - Enables access, front end troubleshooting, generic user education
Software (core packages) - Basic through intermediate software installation, configuration, troubleshooting
Hardware Support - Basic hardware installation, upgrades, repairs, and troubleshooting, component replacements
Wireless access (using card, tethering BB, on the Hill) - Basic through intermediate user setup, configuration, troubleshooting, Tethering BB, troubleshooting problems on the Hill
Networking - Understand basic to intermediate concepts and can trouble shoot using standard tools
Telephone Services - Creates new users and configures voicemail accounts. Understands the use of the desk set
Printer Support - Install print drivers, basic user configuration via CQ Print Server, troubleshooting. Basic printer hardware support. Services consumables and paper jams
Active Directory Support - Creates/disables user accounts and applies to correct containers, password resets
Desktop Operating Systems - Basic understanding, basic triage, troubleshooting
Desktop Operating Systems - Understands and can edit the Registry, manage users, bind and unbind machines to the domain, locates PLIST and deletes appropriately, uses Event View and the system console to troubleshoot
Onboarding & Offboarding - Follows onboarding and offboard processes completely, accurately, and on time. Identifies areas where changes/updates are needed. Delivers orientation and recommends enhancements when needed

Desktop Support / Service Desk Technician Resume Examples & Samples

Must be willing to cover shift-work as required
Must be willing to be on-call for troubleshooting and support
Grammatically correct, writing and speaking skills are a requirement. Candidates will be required to communicate effectively (written and orally) with non-native English speakers. They will also be required to participate in the development of user guides, standard operating procedures, manuals, system drawings and other written contract deliverables. Candidates will be required to supply an example of their writing skills on a subject determined by the interviewer and to participate in a virtual interview

Contract Desktop Support Technician Resume Examples & Samples

PC/ Network Systems support
Hardware diagnostic, repair and installation
Identify, plan and implement maintenance activities
Ensuring networked machines are fully compliant
Backup and disaster recovery activities
High level technical support skills in Microsoft suite of products including Windows and MS Office
Solid hardware knowledge with PC’s, mobile computing and peripherals

Help Desk / Desktop Support Technician Resume Examples & Samples

Provide helpdesk support and resolve problems to the end user's satisfaction
Troubleshoots problems using desktop remote control products where possible and documents all services
Must be customer-focused, work well in a team environment, and provide quality service for the business client
Must pay very close attention to detail
Must have very good phone etiquette
Must have a technical knowledge of advanced PC diagnostics and strong familiarity with the Microsoft Windows Platform

PC Technician / Desktop Support N Resume Examples & Samples

Testing, troubleshooting, diagnosing, operating, and repairing desktop/workstation/laptop computers; computer software, data communications equipment, CD/DVD drives; and using software/hardware computer diagnostic equipment and techniques
Demonstrated experience imaging computers and installing software in a commercial company environment
Demonstrated experience of configuring computer equipment, software and operating systems
Strong understanding of deployment procedures of desktop computers and other related equipment
Demonstrated experience of troubleshooting hardware and software problems
Proficient in reading, understanding and applying techniques from manuals
Hands-on experience in IT helpdesk ticket resolution techniques. Familiar with typical helpdesk software (ex Remedy, Magic)

PC Technician / Desktop Support Resume Examples & Samples

Candidate must have A+ Certification and laptop/desktop Break/Fix
Candidate must have reliable transportation. Travel is involved for this position (Avg. Miles 300-400 per week)
Candidate must be able to complete required product training

Helpdesk / Desktop Support Technician Resume Examples & Samples

Strong understanding of Windows operating systems
Experience with all Microsoft Office products as well as troubleshooting experience and understanding of e-mail
Strong interpersonal and client facing skills
PC system experience in a LAN environment preferred

Senior Technician, Desktop Support Resume Examples & Samples

Provide operational support for CBS Business Units including but not limited to: remote/phone/in person: diagnosis, break/fix support, request fulfillment, how-to dialog, and project support
Responsible for handling initial support calls and requests
Provide project oversight on business unit initiatives
Provides onsite setup and support for minimum of 10 tradeshows and events yearly
Basic knowledge and understanding of video specifications including containers, codecs and data and bit rates
Must be willing to travel locally between CBS locations, as well as travel domestically and internationally to support trade shows, events, and office relocations
Must be able to lift and carry heavy equipment
Minimum five (5) years IT experience supporting end users systems in a corporate environment
Undergraduate degree in a computer science related field or equivalent work experience preferred.Strong knowledge of current Windows Mac OSX operating systems
Above Average knowledge of technology such as: network topologies, server administration, etc. Strong working knowledge of current Windows Server operating systems
Above Average knowledge of Microsoft Office products (Word, Excel, Outlook, Power Point, Access, etc.)
Understand computer imaging concepts (i.e. Ghost, RIS, PE and MDT) and have experience creating images with at least one of these disciplines
Experience with Enterprise Management Tools (LANDesk, SCCM, Casper, etc.)
Familiar with ServiceNow ticketing system

Desktop Support Senior Technician Resume Examples & Samples

Ticket and workload management utilizing customer provided ticketing system
Asset management tracking and documentation
Performs Smart Hands assistance on servers, network and infrastructure equipment
Works on assignments requiring considerable good judgment and initiative; understands implications of work and makes recommendations for solutions

PC Technician / Desktop Support Resume Examples & Samples

2+ years experience working in the IT Industry
Hands on hardware repair skills
Previous Desktop support experience
Imaging of PC's
All Windows environment
Travel (with reimbursement) necessary
Candidates must be sharp and professional as the environment and setting is going to be very professional in nature

Technician, Desktop Support Resume Examples & Samples

Helps maintain hardware/software inventories
Processes software installation requests
Bachelor's degree in Computer Science, Information Systems or related course of study required and/or equivalent combination of education and experience preferred
6 to 10 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience
Rotation coverage for weekend & holidays
In addition to all the daily desktop job functions, this position may require supporting early morning shows
Ability to work flexible hours including late nights (up to midnight), weekends and holidays
PC Hardware and Software Troubleshooting
Windows XP Professional
Microsoft Office (Word, Excel, PowerPoint, Access, Outlook)
Macintosh hardware and Operating system knowledge is a plus
Microsoft SMS/SCCM
Mobile Device support knowledge (Blackberry, iPhone, iPad, Android, etc.)

Technician, Desktop Support Resume Examples & Samples

Maintains, analyzes, troubleshoots, and repairs computer systems, hardware and computer peripherals, including mobile devices (iPhone, iPad, Android, etc.)
Bachelor's degree in Computer Science, Information Systems or related course of study; or equivalent experience
3 to 5 years of previous experience in an IT technical support role required, or an equivalent combination of education and experience
In addition to all the daily desktop job functions, this position will support early morning shows (specifically Howard Stern)
Knowledge of commonly used concepts, practices and procedures within SIRIUSXM, its corporate IT department and the IT field
Ability to work morning shift from 6:00am-10:00am Monday-Friday
Macintosh hardware and software
Mobile Device support knowledge (iPhone, iPad, Android, etc.)

Executive VIP Desktop Support Technician Resume Examples & Samples

Utilizes ITIL standards for Incident, request, configuration, change and problem management to provide strategic leadership and planning for technical support of Client end user devices
Accessible 24/7 for support services for other team members and/or customer in the event of a high severity ticket
Analyzes moderately complex to complex problems and takes corrective action at the service area level
Participate in all compatibility testing prior to rollout of any new image
Assist in creating support procedures, installation guidelines and disposal procedures and confirm all following all documented processes
May be required to handle issues out of normal working hours and on weekends as necessary to support the executive team on this account
Consult with and guide end-users on any related product knowledge and training as required
Work individually as well in a collaborative support role

Desktop Technician Iv-PC Support Resume Examples & Samples

6-8 years relevant experience including leading teams
Proficient in Windows operating system environment, network printing systems and Microsoft Office modules
Healthcare experience preferred
Bachelor's degree in Computer Science, Technology or Business discipline or 6-8 years relevant experience including leading teams
Healthcare experience strongly preferred

Desktop Support Technician Lead Resume Examples & Samples

Consistently exhibits behavior and communication skills that demonstrate HealthCare Partners’ (HCP) commitment to superior customer service, including quality, care and concern with each and every internal and external customer
Acts as a backup to the Manager, Desktop Support and provides 24/7 to other technicians and end-users as required
Assists Manager, Desktop Support with the management of tickets assigned to other technicians from the Customer Service Desk (CSD)
Leads the most technical and critical of desktop support projects from both project management and technical aspects. Leads cross-training activities for other technicians
Assist in tracking of assets and licenses for desktop applications
Interfaces with other IS technical leads/managers to develop project plans and provide solutions to the most sophisticated issues
Interacts with HCP staff to resolve software/hardware problems and assist in systems and network installations and issues
Coordinates users, internal IT resources and external vendors as needed on small-scale application and hardware upgrades or installations
Develops test plans and assists with application and hardware testing as needed
Installs and configures work stations
Assists in the installation and configuration of LAN devices at all sites and documents changes added to them
Directs and assists in installations and moves of departments and facilities
Responds accordingly to reports of trouble (includes all data, desktop and network issues) as presented by the CSD
Ensures adherence to proper ticket communication protocol by announcing arrival, work performed, status and departure
Contacts user about scheduling of problem resolution. Resolves problem and communicates with CSD status verification from outside contract vendor. Updates CSD system with problem resolution and follows-up with user
Researches, QAs, proposes and assists in the implementation of new tools and technologies that can be used to make the department more efficient and provide for better management of assets
Uses, protects, and discloses HCP patients’ protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards
Deep knowledge of HCP systems and technical environment
Ability to work from job order tickets with minimal supervision
Ability to handle fluctuating volumes of work and prioritize to meet deadlines and needs of the user community
Current California driver’s license, car insurance and a dependable vehicle

PC Technician / Desktop Support Resume Examples & Samples

Typically provides technical support for internal and external customers
Successful candidates should possess technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus
The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills
Ability to provide an excellent customer service that results in high customer satisfaction
Candidates should not only be able to troubleshoot, but be able to identify why a PC is performing a certain behavior
Active Directory,Expert
Microsoft Sharepoint Services,Expert
Microsoft Exchange,Expert
Microsoft Office Communication,Expert
Microsoft Unified Communications,Expert

Intific Desktop Support Technician Resume Examples & Samples

Perform day-to-day Audio Visual (AV) functions, including troubleshooting and equipment installation, operation and repair, scheduling, end-user coordination / training
Coordinate, plan and arrange AV presentations
Manage and support controls in integrated conference rooms as well as provide user education and documentation
Daily maintenance of conference rooms
Work with multiple departments to ensure maximum operation and availability of audio and video equipment
Deploy new AV hardware and software. Maintain equipment as needed
Research and implement best practices to resolve equipment issues
Perform basic PC technician duties as applicable
Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments
Maintains strict confidentiality of information gained while supporting meetings

Executive / VIP Desktop Support Technician Resume Examples & Samples

Should be technical, but be able to bridge the gap and explain technology to non-technical people. Be able to effectively articulate and simplify technology to the Executives and VIPs
Should be able to manage up - VIPs effectively to ensure technology, such as Wi-Fi, iPhones, iPads, computers are synced and working fine. No job too big or too small attitude
Provides professional and timely support for a wide range of IT equipment, software and conference room systems
Provides technical support for smooth execution of department / companywide meetings, events and conferences
Person should proactively manage any planned changes and /or upgrades. Inform those who would be impacted, ensure everything is working 100% thereafter
Trains Executives, VIPs and their assistants on current and future IT applications and devices
Utilizes incident management system to receive, track and close support requests
Provides excellent customer service over the phone, remotely and in person
Configure and troubleshoot audio visual equipment in conference rooms
Perform installs, moves, adds and changes (IMACs)
Provide on-call support as required
Performs other duties as requested
Working knowledge with Windows desktops and laptops and Apple technologies and devices

Onsite Desktop Support Technician Resume Examples & Samples

Proven 2nd line desktop support experience
Experienced in using Microsoft Office Applications and supporting Office 365
Active Directory administration (Users and Computers)
Experience of managing small projects
Consistent provider of excellent customer service
Ability to communicate clearly and effectively at all levels
Proactive individual who can identify areas where service improvements can be made and suggest ways in which systems can be improved
Ability to explain technical problems in a simple way
A team player who enjoys sharing knowledge with colleagues
Willingness to provide out of hours support for office moves
MSCA Windows 7 or 8

Austin Desktop Support Technician Resume Examples & Samples

Monitoring the status and progress towards resolution of assigned Incidents
Escalating the process as necessary per established escalation policies
Work as part of an on-call shift rota for out of hours IT support

Client Field Desktop Support Technician Resume Examples & Samples

Execute service delivery (IMAC, Break Fix, Desk Side Support) according to Managed Client Policy & Procedure Guide
Performs troubleshooting, parts replacement, system upgrades, advanced deployment, and repair on desktops / notebooks/printers
Uses advanced tools / technical knowledge to remediate customer problems and conduct scheduled installs
Provides technical feedback on technical process issues to improve overall service delivery
May act as team lead at times and coach team members
May respond to calls after normal business hours per leader instructions

Desktop Support Technician Orlando Resume Examples & Samples

Performing Incident investigation diagnosis and resolution
Keeping affected business partners informed about progress
Provide hardware and software support for all supported Personal Computer and Mobile Devices plus associated peripherals

Desktop Support Associate Technician Resume Examples & Samples

Changepoint timekeeping at 95%
Continued Training
Escalate department issues as appropriate
Strong understanding of Teletech’s business, core values, and goals
Strong interpersonal skills in dealing with a diverse population
Technical understanding of different Information Technology areas
Knowledge of call center business
Cisco Certification

PC Technician / Desktop Support Resume Examples & Samples

Responsible for installing, maintaining and repairing company and multi-vendor systems which include hardware, software and networking products as well as operating systems
Installs and optimizes HW/SW/Networking product and configurations
Perform diagnostics and resolves product performance problems
Responsibilities include imaging and configuring PCs that are required to fulfill incidents, IMAC, and Refresh projects
Proficient in troubleshooting Windows 7, standard MS applications, and Dell, HP, and Toshiba hardware
Perform the necessary tasks needed in shipping devices after they have been processed to tickets and work orders
Apple Macintosh experience is a plus
PC/laptop Hardware and software, Advanced
Hardware installation, diagnostics and support, Experienced
Anticipates the needs of clients and acts accordingly
Maintain knowledge of current and new technologies. Seek opportunities to learn new skills
Will be expected to be able to research problems and products when necessary
Understanding of or experience with imaging and diagnostic tools
Understanding of or experience with SCCM 2012
HP and Dell Hardware Certified would be desirable
Understanding of or experience with Symantec Endpoint Encryption experience would be desirable
Understanding of or experience with Symantec Endpoint Protection experience would be desirable
Understanding of or experience with Raritan KVM Over IP would be desirable
PC Lab management experience would be desirable

Midlevel Desktop Support Technician Resume Examples & Samples

This individual will need experience using a ticketing system (no specific preference given)
Active Directory experience - complete basic functions such as create accounts and put people in groups
Have basic network troubleshooting experience and the ability to work on issues prior to transferring to the next tier level

Desktop Support Associate Technician Resume Examples & Samples

Troubleshoot PC hardware and software on site
Support ad hoc IT projects
Verification of the integrity and availability of hardware
Organize and coordinate activities associated with installation, deployment, and upgrade of software (Windows), and hardware, as it relates to the deskside environment
Quest Active Roles (AD) – fundamental tasks such as password resets, computer join/disjoin, group membership add/remove
Deploys computer workstations or laptops, completes moves and setup of computer peripherals
Detailed knowledge of current Microsoft products as well as experience in maintenance and support of peripherals and mobile devices
Capable analytical and communication skills, persistence/patience, able to work with both efficiency and accuracy, sometimes within tight time constraints is ideal
Clear, user level written and verbal communication
Bonus Points: Degree in Computer Science and/or related field and/or industry certifications (i.e. CompTIA A+, Net+, MCP, MCDST, MCSA)

Desktop Support Technician, Windows Resume Examples & Samples

Assist users with PC and Network related issues such for all Windows configuration and network connectivity
Maintain Desktop/PC hardware and software running on local workstations and resolve all hardware/software problems by either fixing the problem or replacing it with a working component
Resolve local and network printing issues from connectivity to maintenance and part replacement
Relocate computer equipment to different users and locations within Herbalife ensuring that connectivity works upon completion of move
Troubleshoot hardware/software, printer and copier issues
Provide installation and support to users for all PC equipment
Provide follow-up contact with the customer and inform customers of the progress of their computer repair while demonstrating excellent customer service skills and communication
Comfortable replacing internal components in a desktop computer
Working knowledge with Microsoft Windows 7
Working knowledge with Microsoft Office 2010
Ability to build system images via Altiris or other equivalent software application
Comfortable replacing internal components and installing maintenance kits in desktop printers
Strong customer and results orientation
Ability to organize workload for effective project implementation
Strong written and verbal communication skills to clearly communicate with Management, Users and IT Staff
Must be able to communicate effectively with equipment vendors
Ability to effectively manage multiple, competing, high-priority projects with varying deadlines
Ability to work the hours of 10am - 7pm Monday- Friday to support both first and second shift personnel
Achieves results under limited direction
2 years demonstrated experience PC Desktop and Laptop hardware and software support
1 year demonstrated experience troubleshooting Blackberry and iPhone hardware
1 year basic Printer maintenance support
1 year Active Directory User account support
Associates degree or some college completed
4 years demonstrated experience PC Desktop and Laptop hardware and software support
1 Year Experience with Altiris Deployment software
Minimum 1 year experience in Xerox Copier support

Onsite Desktop Support Technician Resume Examples & Samples

Use of the Tech Bar appointment booking, feedback and incident management systems
Knowledge and use of the change/configuration management system
The drawing in of specialised expertise wherever appropriate, and the provision of advice and information aimed at minimising the occurrence and impact of service incidents through process improvement
Close engagement with the general employee population in provision of the Tech Bar services and, including, but not limited to other services such as promotion of, communications regarding and general tasks relating to the Tech Bar when assigned to do so by management
Design and implementation of new services and enhancements
Coordination of the service globally with other sites and Tech Bar Leads, with focus on maintaining continuity of service and developing enhancements
Ensures that all requests from users including persons visiting the Tech Bar for assistance are handled promptly and effectively and where needed through on-call and standby arrangements. Is pro-active to ensure that users make effective use of the facilities available to them
Work closely with the Service Desk to identify additional opportunities to reduce demand and increase adoption self-service
Classifies and prioritises unresolved incidents. Initiates and co-ordinates investigations to discover root causes, and progresses the implementation of remedial action. Ensures that investigations are fully documented, to facilitate the optimum implementation of remedies, maintaining the Known Error Database
Ensures that the requirements of agreed internal and/or external levels of service are met and that all appointments made for the Tech Bar are fulfilled
Assists in the analysis of incidents, Tech Bar queries and problems to show trends and potential problem areas, so that action can be taken to minimise the occurrence of incidents and to improve the process of problem reporting, analysis and clearance. Monitors plans and actions to investigate and resolve incidents and problems, including any suppliers and specialists involved, and contributes to problem management policy decisions
Design and run training events to address gaps in knowledge of users, targeting problem areas identified. Includes publicising to ensure success and tracking the resulting reduction in related Incidents logged to the Service Desk, or visits to TechBar
Conducts tests as defined in project/change implementation plans and records/communicates the details of any failures in a concise but complete manner
Keeps relevant staff informed of the status of systems and services, by producing reports/registers on defect/problem reporting data extracted from the configuration/change management system. Ensures that agreed actions relating to problem investigation and clearance are taken within the allotted timescales
Accepts application objects from application development projects and /or infrastructure component changes, ensuring that they meet the defined acceptance criteria and follows appropriate infrastructure object deployment build guides to implement onto target infrastructure
Configures the infrastructure/applications environment as required by the service being implemented or revised
Supports fault diagnosis and all customer enquiries and issues relating to moderately complex problems, reporting the results of such diagnosis in a clear and concise manner. Draw on support from network of 3rd Line engineers where needed, including proactively addressing personal skills gaps
Plans and implements small infrastructure changes (infrastructure software fixes/patches, maintenance release updates) after completing a full change request on Service Centre
Develops commitment and ingenuity in expert application of available facilities to non-standard situations, diagnosing underlying causes of difficulties, and devising solutions or workarounds to ensure that the effect on service is minimised
For all requests that can not be directly resolved, provides an effective interface at the highest level between users and service providers; ensures that priority setting and escalation procedures are applied effectively and that all complaints are responsibly and professionally resolved
Regularly monitors the incidence, status and speed of resolution of enquiries and problems; is pro-active in devising improvements and recommending changes to systems, products or services
Proven knowledge and expertise of specific technical platforms that the role supports
Good technical knowledge of Cisco based LAN/WAN routers and switches
Good knowledge and experience of WAN routing technologies used within the Barclays group
Good knowledge of Smartphones, tablets and mobile Technologies
Solid knowledge of all the major components in a vendor's solution
Competent in discussing the technology with vendor escalation support team
Can describe the overall function of several components in the technical platform
Competent to discuss the underlying technology with a vendor first line response team
Understands the design principles in the vendor's product for example Verint, Symposium, Call Pilot, Meridian and all desktop hardware
Good knowledge BYOD and MyDevice technologies and their capabilities and suitability for different Business units and working profiles
Good knowledge of MacOS
Can describe basic concepts of a business function or product
Understands the impact of how a high level of Support Service aids the business
Familiar with relevance of technology for that business, function or product and can recommend the best combination of technologies to suit the business focusing on BYOD wherever possible and applicable as the preferred solution
Help Desk Procedures
Formal qualifications and experience required to operate at this level of specialism with proven IT based experience
ITIL Foundation certificate
Preferred: ITIL Service Operation and Analysis & Continual Service Improvement
As demonstrated a strong willingness to absorb information and standards laid down within Site Support or similar ITIL compliant environments
Has demonstrated a strong willingness to absorb information and standards laid down within Site Support or similar ITIL compliant environments

Desktop Support Associate Technician Potential Resume Examples & Samples

Understand objectives, timeframes, and requirements associated with each goal and task
95% uptime of desktops
Hardware/Software Inventory

Enterprise Desktop Support Technician Resume Examples & Samples

Provide Tier 2 Desktop Support for users located in and around Research Triangle Park, NC
Routinely conduct assessments on IT systems to ensure operational readiness
Routinely provide Desktop Support assistance to LabCorp employees which includes but is not limited to the installation and troubleshooting of PC based software applications and networked PC Systems in a Microsoft Windows networked environment
Routinely provide support for multi-function printing and scanning devices in a networked environment
Provide end user support for corporately managed mobility devices which includes but is not limited to PDA, tablet computers and smart phone devices
Establish and troubleshoot network connectivity for end user devices connected to local Ethernet, wifi and third-party broadband networks
Create and maintain documentation for software applications and hardware systems
Participate as a member of a project team and complete assigned tasks
Create and update service records according to departmental procedures
Project work as assigned

PC Technician / Desktop Support Resume Examples & Samples

SHIFTS: Candidates MUST be available to work any shift in a 24/7 window
Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Previous computer technical support experience required
A+, MCP, Dell or other industry identified certifications are preferred
Previous Windows 7 experience necessary
Office 2010 preferred
Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as Microsoft Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus
Listening,Experienced
Advanced Web Technologies,Conceptual
Industry Knowledge,Experienced

Technician Desktop Support Resume Examples & Samples

Assists with backup tape rotation
Maintains, analyzes, troubleshoots, and repairs computer systems (PC & Apple), hardware and computer peripherals, including mobile devices (iPhone, iPad, Android, etc.)
Reviews and evaluates information technology systems operations
A positive attitude and a conscientious commitment to customer service and problem resolution
Knowledge of commonly used concepts, practices and procedures within the corporate IT field
At least 3 years experience with PC hardware and software desktop support
PC & Mac (Apple) Hardware and Software Troubleshooting
Windows 7, 8.1, 10; Apple OS
A basic understanding of Windows TCP/IP networking
Active Directory User/Computer Account Administration

Desktop Support / Field Technician Resume Examples & Samples

User Admin and security access - MS Active Directory, Exchange, General application admin
SCCM - application deployment troubleshooting
Experience in IT hardware/software support in wan environment
Positive attitude and desire to grow with new technologies

IS Desktop Support Technician Resume Examples & Samples

Perform installation, repair, and preventative maintenance of personal computers, laptops, printers, telephony, WiFi, mobile devices and AV equipment
Identify, evaluate and solve end-user workstation problems
New team member onboarding – ensure workstation is complete and fully functional upon arrival
Maintain Samanage ticketing platform by creating, resolving, and following-up on each ticket to ensure the issue is resolved to staff member’s satisfaction
Ensure all service levels are met. Communicate with management and end-user all issues that may inhibit expected timelines
Create and maintain support documentation based from resolution of troubleshooting issues
Execute other assigned tasks as delegated by IS management
Requires an Associate’s Degree in Information Technology or equivalent education and experience combined
Requires a minimum 1 year of experience in desktop support
Experience in assembling/disassembling computer hardware and components
Experience with software installations of desktop applications
Experience in ITSM system (Service Now, Remedy, Samanage)
Troubleshooting abilities including Windows 7/10, Microsoft Office, network infrastructure, network configuration, telephony and PC hardware
Communicates effectively, written and verbal, across all departments
Passionate commitment to world class customer service
Self-starter with the ability to quickly learn new technologies and effectively apply them to business processes
Ability to effectively multi-task without sacrificing accuracy; must be able to prioritize issues as they arise

Msla-desktop Support Technician Resume Examples & Samples

Receive, troubleshoot and respond to Help Desk requests via phone calls or e-mails in a 24/7 environment
Educate end-users on how to resolve various hardware and software problems
Act as front end support for incoming issues, and gather accurate data related to the incidents reported by end users. Test the given information for validity and accuracy. Direct the issues to appropriate parties for resolution
Set up and maintain hardware and software including computers, printers, copiers, faxes, scanners, and projectors
Associate’s Degree in CIS, Networking or related field
2 years experience in Desktop Support
Equivalent combination of education, experience and/or applicable military experience will be considered
Working knowledge of Microsoft back office products
Ability to adhere to procedures and maintain accurate detailed records
Must also demonstrate commitment to solving user problems
Ability to take responsibility for assigned tasks and prioritize workload in a fast paced environment
Previous experience with imaging software
Experience with a ticketing system

Technician, Desktop Support Resume Examples & Samples

Enhances customer relationship by demonstrating concern for customer safety
Uses logic and reasoning to identify and resolve issues that may impede delivery of quality service
Works effectively and efficiently to respond to customer requests in a timely manner
Builds appropriate rapport with customers and clients
Possesses ability to effectively diffuse high tension situations
Manages customer relationships by performing the full range of customer service functions
Uses common courtesy to achieve customer loyalty
Empathizes and acknowledges customer to create trust and partnership
Uses negotiation and problem-solving skills to resolve customer concerns
Identifies and assesses customer's needs based on interactions
Takes accountability and resolves customer issues and follows-up when appropriate
Utilizes tools and resources on every call and reviews customer account information to make appropriate product and service recommendations to customers
Offers and educates on the benefits of products and services and explains how the recommendation will add value to the customer
Educates customers on the value of services and works to retain customer base
Demonstrates personal commitment to SiriusXM code of conduct and business ethics in all areas of work
Demonstrates personal commitment to work effectively to become a valuable member of the SiriusXM Team
Flexible and willing to work on additional assignments/department initiatives as needed
Attends additional training as needed to support evolving business needs
1 - 2 years customer service experience, preferably in a contact center environment
Ability to promote and offer program features and benefits to incoming calls
Strong attention to detail, time management and decision-making skills
Demonstrated job stability and customer service experience in any field
Interpersonal skills and ability to interact and work with employees at all levels
Ability to project professionalism over the phone through excellent phone etiquette
Ability to handle multiple tasks in a fast-paced environment while meeting expectations
Thorough knowledge of MS-Office Suite (Word, Excel, PowerPoint, Access, Sharepoint)
Strong computer skills and minimum of 30 wpm computer skills is required
Solid math skills

Desktop Support Associate Technician Resume Examples & Samples

Certifiable technical skills. Acceptable call center related technical certifications including but are not limited to Bachelor Degree in Computer Science and two years experience in maintain desktop systems, or minimum certification as a Microsoft Certified System Engineer (MCSE) and two years experience in maintain desktop systems
Excellent customer service skills as defined in terms of customer satisfaction
Must be familiar with the call center business and supporting multiple clients
Demonstrated work experience in a networked client-server environment with experience with Microsoft TCP/IP and network environment
Demonstrate a commitment to continuous learning, obtaining appropriate certifications, and developing skills with ever changing technology

Associate Desktop Support Technician Resume Examples & Samples

1-2 years of related on the job experience; consulting experience is preferred and experience working in a fast paced IT environment. Experienced working in a call center environment OR related certifications A+, Network+, MSCP, etc. in place of experience
Proficient with Microsoft Office products and thorough knowledge of Office 2010/2013
Experience with a Help Desk ticketing system
The employee must occasionally lift and/or move up to 50 pounds
Specific vision abilities required by this job include close vision and the ability to adjust focus

Associate Desktop Support Technician Resume Examples & Samples

Meet deadlines; work with urgency under minimal supervision; and deliver high quality work
Organize and prioritize multiple work tasks with help from your supervisor
Communicate clearly in words and writing with your supervisor, coworkers and customers
Be friendly and diplomatic; work well on a team
Demonstrate problem-solving skills and make quick decisions
Be data driven and improve your ability over time to troubleshoot complex issues to resolution
Image, configure, and install software on various devices including PCs, Laptops, Phones, and Thin Clients for customers throughout the business
Provide basic escalated support and troubleshooting for software and hardware issues
Execute break/fix activities to repair broken devices, primarily PCs and laptops. This includes contacting vendors for onsite and offsite repairs as necessary
Provide basic desk side or team member direct support as required
Provide basic support for various projects as necessary
Assist the Desktop Engineering and Mobile Technology team with various tasks and initiatives as necessary. This includes Patch management, Image management, system updates, etc
Experience in a Help Desk or computer support role
Basic knowledge and experience using and troubleshooting Windows 7/8.1, Office 2010/2013, Adobe, other various software and hardware (PCs &Laptops)
Basic knowledge of IOS Phone Operating Systems
Positive : Maintain a positive attitude by focusing on solutions and promoting a collaborative and enjoyable environment
Insightful : Make timely well-considered decisions, create innovative solutions and continuously learn

Desktop Support Technician / Field Engineer Resume Examples & Samples

DELL Desktop PC, Install/Support, Expert
Must have A+ Certification
Must have Laptop and Desktop Break/Fix experience

Client Field Desktop Support Technician Resume Examples & Samples

2-4 year experience in servicing/deploying computer equipment
Individual will be knowledgeable of Windows operating system environment
Must have proven customer service background in addition to the ability to comprehend and follow verbal and written technical instructions and scripts

Windows / MAC Desktop Support Technician Resume Examples & Samples

Timely response to all support calls
Professional appearance and business casual dress required
Ability to collaborate across multiple internal and client teams
Provide status updates to client and team lead through completion of ticket resolution
Ownership for all reported problems and requests until they are closed
Update tickets in a timely manner with current status and solution information
Confident, personable, polite, patient, and positive attitude
Professional, willingness to learn, team player, organized, problem solving, customer service oriented
Excellent communication skills - written, verbal, & listening
Ability to articulate technical issues with clients and provide timely updates
Ability to speak conversational English

Helpdesk Desktop Support Technician Resume Examples & Samples

Performs trouble shooting accordingly on all helpdesk tickets and escalates to other departments if necessary
Manages special projects as directed
Manages dedicated applications/hardware/software
Provides hands-on technical assistance to users and helpdesk staff when necessary
Investigates and resolves computer software, hardware, network, printing and telephone equipment problems of users
O uses remote support tools to troubleshoot and resolve PC/Mac issues

Desktop Support Associate Technician Resume Examples & Samples

6 months to 1 year experience in PC hardware and software setup, installation, configuration, troubleshooting, and maintenance, or relevant technical degree from an accredited college, university or technical certification
Strong understanding of various Windows operating systems and basic TCP/IP network trouble-shooting skills are required
Strong customer focus and positive attitude will be necessary for success
Must be able to work well unsupervised and as part of a cohesive team
Ability to adapt to an ever-changing fast paced environment and work rotating shifts including nights and weekends

Associate Desktop Support Technician Resume Examples & Samples

1-3 years of related IT work experience
1+ years of experience with Windows 7
Positive, customer-focused attitude
Excellent, out of the box problem-solving skills

Desktop Support Technician, Analyst Resume Examples & Samples

Being the point of escalation for the Korea business, ensuring major incidents are communicated with stakeholders and technology management
Provide desktop support services for End Users in the BlackRock Korea office
Facilities management and Vendor management for the Seoul office
Own the delivery of technology and facilities projects impacting the Korea office
Excellent communication skills are essential for this role. You will need to keep clients engaged on projects, policies and standards while collaborating with your managers and infrastructure teams outside Korea to ensure service standards are maintained

On-site Desktop Support Technician Resume Examples & Samples

O Understand Active Directory, provide activation of accounts and maintain security groups
Builds strong relationships with end users by projecting a positive attitude, showing sincere concern, providing helpful support and making the end user feel important
1) Window 8.1 and Windows 10
2) Mobile support experience
3) Experience with ServiceNow is ideal
4) Microsoft Office support and troubleshooting
5) Industry Certifications (A+, Microsoft, Dell Hardware)
6) Requires very strong communication skills

Field Services Desktop Support Technician Resume Examples & Samples

1+ years of desktop support, customer support and/or helpdesk experience
Experience with on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals
Installs and supports both hardware and software components for user groups - Evaluate system configuration and software to ensure effective use of hardware resources

Desktop Support Technician / Mcse Resume Examples & Samples

Install, configure, and administer Microsoft Windows operating systems
Install, configure, and support end user hardware
Provide desktop and application support
Provide outstanding customer service and communication to the end users
Other project and duties as assigned

Desktop Support Technician L-it Resume Examples & Samples

Under limited supervision, respond to customers' inquiries concerning support requests and problem resolution
Resolve software problems and/or identify and escalate hardware problems reported to the team
Serves as an escalation point for difficult problems and complex inquiries
Follows up on specific inquiries or requests to ensure client satisfaction
May be asked to act as a peer group leader
May be required to help train colleagues and service desk staff
May be asked to act as a backup to the his/her supervisor
Approximately 2-6 years of desktop management experience
Extensive knowledge of IT operations
Ability to identify potential points of failure, areas for improvement, and identifying pain points and bottlenecks
Proven ability to coordinate resolution of issues on a subarea / area / global basis
Ability to effectively communicate with other groups in IT Services, business practice representatives and outside vendors
Windows Deskop OS including Windows 7
Advanced troubleshooting skills of Lotus Notes, MS Office, Internet Explorer, and Windows operating systems
Networking - TCP/IP (Configuration of Client, Client Troubleshooting)
Strong interpersonal, client service, communication, and organizations and project management skills
Ability to work under pressure and react appropriately in a crisis situation
Sufficient knowledge of IT operations, responsibilities, work flow processes and procedures in order to resolve most inquiries independently
The ability to fully document processes and fixes
The ability to create and deliver presentations as necessary
Proficient in Remedy Incident, Problem, and Change Management
Extensive knowledge and advanced troubleshooting skills of the applications comprising the Global Core Loadset
The ability to read, write, speak and understand the English language

PC / MAC Desktop Support Technician Resume Examples & Samples

Participate in the diagnosis and resolution of problems in response to customer reported incidents
Participate in the planning and delivery of technical support services, including troubleshooting, installation, removals, moves, customer assistance, and/or training, in response to customer requirements
Create documentation for desktop setup, maintenance, repair and asset tracking
Set up equipment for employee use, ensuring proper functionality
Refer major hardware or software problems or defective products to vendors or technicians for service
Prepare evaluations of software or hardware, and recommend improvements or upgrades
Basic understanding of network connectivity
AA degree in a computing discipline or equivalent work experience. Industry standard technical certifications, are desirable
Excellent written and verbal communication skills; ability to listen and interface with both technical and non-technical personnel
Ability to accurately and urgently interpret and fulfill internal customer requirements to achieve customer satisfaction
Demonstrate the ability to be a team player and work effectively with peers, customers and members of management as well as prioritize work autonomously and independently

Level Desktop Support Technician Resume Examples & Samples

The Desktop Support Specialist has the authority to access end user desktop and laptops to provide support and resolution of issues affecting performance and efficiency
Assists the business with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment and software within established standards and guidelines
Ensure desktop computers interconnect seamlessly with diverse systems including associated validation systems, file servers, email servers, application servers, and administrative systems
Support for connectivity issues (in conjunction with Network Manager) to home-workers, mobile staff, etc
Provide recommendations to improve flow and function of the Support Desk
Deploy equipment as needed (new hires, approved replacements, etc.)
Receive equipment orders and update inventory
Manage and complete projects as assigned 100% of time
Document all pertinent end user identification information, including name, contact information, and nature of problem or issue
Prioritize and schedule problems. Escalate problems (when required) to System Administrators after all resolution attempts and research attempts are exhausted or limited rights prevent applying the resolution
Record, track, and document the help desk request problem-solving process
Access software updates, drivers, knowledge bases, and frequently asked questions resources on the Internet to aid in problem resolution
College degree in computer science and/or equivalent work experience
HDI Support Center Team Lead (HDI-SCTL) or HDI Support Center Analyst (HDI-SCA) certifications are preferred
Experience with Service Now
ITIL V3: Achieving Foundation Certification is preferred
Ability to present ideas in business friendly and user friendly language
Extensive experience with core insurance software applications and processes
Proven analytical and problem-solving skills
Experience with desktop and server operating systems

Associate Desktop Support Technician Resume Examples & Samples

Mobility kit physical upgrades
Responsible for incidents escalated from first line of support
Up to 2 years experience in an desktop support environment preferred
2-5 years hands on with the following desktop technologies preferred
Windows 2007, 2013
MS Office / Outlook 2007, 2013
PC imaging technologies
Virus control and virus client management
MS Print environment support
Computer asset control
Mobile device support
VPN support

Executive Desktop Support Technician Resume Examples & Samples

May require an associate's degree or its equivalent and 3 to 5 years of experience in the field or in a related area
Relies on instructions and pre-established guidelines to perform the functions of the job
Works under immediate supervision

Desktop Support Technician, Windows Resume Examples & Samples

Provide manufacturing support and resolve issues related to Zebra printers, scan guns, workstations and software
Ability to work a flexible schedule to support the manufacturing plant's working hours from 6am- 7pm M-F, to support both first and second shifts
Minimum 1 year experience in Ricoh Copier support

Desktop Support Technician Needed Resume Examples & Samples

Provide technical support in the use of personal computer hardware, software, telephony and networking
Sets up and configures desktop computers, peripherals and accounts assigning security level
Configuring PC and Server hardware
Perform hardware/software installations
Tests and debugs programs
Troubleshoots, diagnose problems, implements corrective action procedures and/or escalates to other technical resources as appropriate
Experience with Networking monitoring tools and software
Serves as technical resource to Networking department
Administers user accounts
Researches and recommends system equipment upgrades
Sets up and submits production jobs and edits and debugs computer output
Troubleshoots, repairs and maintenance for computer equipment (e.g. laptops, disk drives, facsimile, and laser printers) tests personal computers and peripherals on a network to diagnose, hardware versus software problems
Develops and tests complex user documentation; works with hardware vendors to resolve equipment failures/problems
May perform routine security checks on the system
Advanced knowledge and understanding of Windows desktop and Server operating systems, Active Directory and Linux
Experience with Backup solutions and Data Replication for Windows and Linux environments
Can work independently or in a team environment
Participate in technical projects as assigned by management
High School diploma or General Education Degree (GED). Certifications and/or degree in IT desired, but not required
Five (5+) plus years of relevant experience with computers and customer service in a technological environment
Knowledge of a variety of hardware, software and Windows OS
Knowledge of LAN/WAN architectures and network operating systems
Working knowledge of data and voice telecommunications in order to assist associates in this area
Good communications skills (interpersonal, verbal and written) required to interface with managers and staff at all levels within the organization and to deal with vendors of delivery services
Excellent problem solving and organizational skills
Must consent to and successfully clear required pre-employment screenings (i.e., background and substance abuse)

Computer Desktop Support Technician Resume Examples & Samples

Provide end-user support by monitoring and responding to Help Desk requests or as assigned by supervisor
Follow regular equipment cleaning, update, patching and other maintenance schedules
Perform troubleshooting on desktop PCs, laptop PCs, printers, projectors, and network related faults
Shares responsibility of physical and data security for lab equipment and software. Helps identify network security vulnerabilities
Performs or assists with inventory of IT assets
Image and install workstations and printers on the LAN as assigned by supervisor, ensuring work is documented for future reference
Take charge of projects as needed or assigned. Assist in moving equipment as assigned
Assists in installation and configuration of network switches, servers, UPS, punch down panels, and other rack mounted hardware
Always provide technical and user support and guidance in a positive and cooperative manner, exhibiting friendly, professional appearance and demeanor at all times
Seeks ways to improve operational efficiency, personal technical skills, and customer service
Other duties as logically associated with position may be assigned

Desktop Support Technician Tilburg Resume Examples & Samples

Provide day-to-day delivery and technical support for end-users of desktop applications, VOIP telephones, smartphones, tablets, printers and computer hardware
Organize and prioritize workflow and to meet established time-frames
Occasionally work weekends, after hours, periodic on call rotations, and travel within EU up to 20%

Desktop Support / Deployment Technician Resume Examples & Samples

3-5 years in a Windows (OS 7 and 10) Desktop Support Environment
MUST have experience setting up new employee workstations
MUST have experience deploying new machines and imaging devices
Experience with an enterprise level ticketing systems (Remedy, ServiceNow, etc.)

Technician, Desktop Support Resume Examples & Samples

Associate Degree in information technology, or related field (or equivalent experience)
Experience working in a global company
Experience working in an Active Directory environment including SCCM (SMS)
Experience with Linux OS (Ubuntu, CentOS) is preferred
Excellent customer relations and customer support skills
Experience working in a team-oriented, global, collaborative environment
Certifications in Microsoft Operating Systems (Windows XP, Windows 7, Windows 8)

Technician, Desktop Support Resume Examples & Samples

Receive and respond to incoming calls, texts, and/or e-mails regarding desktop problems
Answer to and perform IMAC requests as they are submitted through the service desk
Develop and maintain software packages and tools used for software distribution
Manage tickets in the helpdesk ticketing system, update tickets daily, service and close tickets within SLA and achieve satisfactory or better customer survey responses
Interface with third-party support and equipment vendors

Technician, Desktop Support Resume Examples & Samples

Responds to Help Desk tickets, telephone calls, e-mail, and personnel requests for technical support
Consults with higher level technical support to determine resolution, or transfers unresolved issues to Level 3, or a Subject Matter Expert (SME)
Installs, configures, and supports desktops, laptops, virtual workstations, mobile phones, and miscellaneous devices
3-5 years

Desktop Support Technician, Halifax Resume Examples & Samples

Administrating JAMF Pro at a local site level
Troubleshoots and resolves software and hardware problems for internal customers in a Business centre
Support and assist in the deployment and maintenance of systems using macOS based tools and Windows based tools
Provides macOS/Windows problem solving for local users
Performs new hardware installation and upgrades; Must be able to lift 30kg
Performs applications installation, re-installation, configuration and upgrades
Executes all existing security procedures for safeguarding hardware and software physical assets
Resolves basic network connectivity issues as necessary
Tracks hardware inventory

Healthcare Desktop Support Technician Resume Examples & Samples

Responsible for on-site and/or remote installation, implementation, maintenance, troubleshooting and/or repair of desktops, notebooks, printers, and associated peripherals
Serves as company liaison with customer on administrative and technical matters
Provide level 1 technical support and incident management service desk functions
Reviews, troubleshoots and approves operational quality desktops, notebooks, printers, and associated peripherals
Installs, maintains and optimizes desktop /notebook configurations at customer sites
Diagnoses and resolves product performance problems
Performs maintenance and repair services
Instructs customers in the operation and maintenance of the system
2 years of desktop support, customer support and/or helpdesk experience
2 years of experience with Microsoft Operating Systems
Experience with end-user support process for desktops and laptops (first-call resolution, problem tracking via automated, prioritize work request)
Familiar with HP printer management, including physical replacement, network programming and device set up (ability to lift at least 25lbs)
Working knowledge of Windows, Active Directory, Terminal Servers, Group Policy and/or related technologies
Office productivity applications, email clients, Citrix clients and various other applications

Desktop Support / Field Technician Resume Examples & Samples

Previous Helpdesk Support experience
Previous experience training/supporting users on new systems
Any experience with Oracle would be a plus but not required
Ability to support end users at a high level
Problem solving ability
Must be willing to travel during go-live
Strong customer support mentality

L Support Desktop Technician Resume Examples & Samples

This is a long term on-going assignment. Please make sure your candidates are willing to commit long term
Excellent troubleshooting, problem solving & root cause analysis skills
Exceptional customer service
Candidate should be able to work under pressure
Self-starter and be able to follow defined corporate processes & policies
Strong team worker, with excellent organization & time management skills
Professional demeanor with excellent written/verbal communication skills
Must possess a high level of quality and attention to detail
Ability to lift 50 lbs
Ability to work flexible hours and overtime
Availability to provide 24x7 on-call coverage
Ability to climb ladders and staircases to access IT equipment
Must be able to support end-user equipment and infrastructure distributed in a 2.6M sq. ft. facility
Previous experience supporting a large corporate, manufacturing environment is preferred
Experience supporting and troubleshooting Business and Mission Critical applications is preferred
Working knowledge/experience of PC imaging tools (SCCM), diagnosis and remote control tools
In-depth knowledge of Microsoft Windows, Server 2008/2012, VMWare, Active Directory Policy and Security management, Linux/UNIX, MS Office suite, Outlook, ITEL Base Management Tool and other standard office environment applications is required
Working knowledge/experience supporting Multifunction printing devices, laser and impact printers, bar code printers & scanners, Smartphones, tablets and PDA hardware and software
Working knowledge/experience supporting Hardware for servers, data backup libraries and SAN/NAS
Experience in Service Management, Change Mgmt., Outage & Problem Management and other ITIL-based best practices
Working knowledge of Cisco standard protocols and other technologies including but not limited to: Active Directory, DNS, DHCP, SCCM, Cisco Works, management of IOS & CATOS code backup/configuration/restore
Working knowledge/experience of PC imaging tools (SCCM), network diagnosis tools and remote control tools
SQL Server database administration (backups, security, monitoring, etc.) knowledge is a plus
Data Center and site infrastructure (Power/UPS, HVAC, cabling, etc.) knowledge/proficiency is preferred
Knowledge of Cisco Voice over IP hardware/software/server operation/configuration is preferred
A+ and Lenovo/HP PC repair certifications are preferred
MCSE and other certifications a plus
Strong Project Management skills a plus

Temporary Desktop Support Technician Resume Examples & Samples

Fulfill service requests in a highly customer-service oriented manner
Follow proper ticketing procedures and best practices
Assist with inventory management and asset tracking
Utilize and help develop ‘best practice’ documentation for key systems and services
Provide issue tracking and resolution by preforming metrics and reports that analyze the nature of tickets and how long it takes to resolve tickets, in order to improve the process as a whole and provide more efficient and effective support
Participate in training and work to develop and maintain top knowledge in existing and new technologies to provide most effective support
Support Systems Administrators with day-to-day activities and larger projects as assigned
Work with IT Coordinators and Project Managers to provide technical knowledge and assistance as needed
BA/BS or 2 Years of requisite experience
MCP or A+ certification
Experience with cloud computing virtual private networking (EC2, AWS, Rackspace)
Understanding of TCP/IP networking concepts
Experience configuring and troubleshooting enterprise wireless devices, including BlackBerry, iPhone and Android
Working knowledge of VOIP concepts
Time management skills, and ability to meet deadlines

Desktop / Mobile Device Support Technician Resume Examples & Samples

Formatting, installing, configuring, maintaining, and troubleshooting desktop, laptop, and tablet computers with and for end users
Installing, configuring, maintaining and troubleshooting cell phones, air cards and pagers
Using system administration tools for computers and mobile devices to manage device lifecycle
Guiding end users on best practice guidelines for computing equipment
Providing remote desktop and in-person support
Prioritizing support cases and providing top-notch customer service
Developing as a subject matter expert in the deployment and decommissioning of desktops, laptops, iPads and tablet devices, cell phones, pagers, and other wireless technology devices
Troubleshooting domain user accounts, computer accounts and software installations
Configuring, testing, and troubleshooting network connectivity and wireless access for local and remote computers or devices
Adding, replacing and troubleshooting computer components such as memory, hard disks, keyboards, mice, monitors and various other computer accessories
Coordinating with vendors as necessary to resolve problems

MAC Desktop Support Technician Resume Examples & Samples

Assist in more than 20 laptop deployments each week for staff meetings to ensure efficient communication and user satisfaction
Resolve tickets every week working with staff to resolve technical issues in a timely manner
Conduct at least 5 moves a week, delivering and assembling workstations for employees
Shadow team members and gain some knowledge on advanced troubleshooting
Imaging and installing software on PC's and Mac's
Provide support, including procedural documentation and relevant reports
Team member responsible for migration to Windows 10 for a projected 2700 workstations
Image new machine, install any needed software as well as deploy new machines
Backed up and transferred user data from original to new machine
Deploy and setup multiple versions of VDI machines
Troubleshooting duties include faulty hardware components, as well as providing application and operating system guidance and support either in person, over the phone or remotely

Associate Desktop Support Technician Resume Examples & Samples

Builds Skills in maintaining and repairing desktop related equipment
Performs installation and support of desktop operating systems and software
Performs installation and support of desktop computer, printer and peripheral equipment
May configure, test, and troubleshoot network connectivity and wireless access for local and remote computers or devices
Formats, installs, sets up, maintains, and troubleshoots desktop and laptop computers with and for end users
Troubleshoots and resolves routine problems, escalates complex issues
May require off-shift hours
Maintains asset accuracy utilizing corporate tools
Assist with projects requiring desktop infrastructure support
May be on-call
Knowledge in data networking, technical infrastructure, desktop operating systems and corporate applications
Windows & MacOS - operating system experience
In depth desktop hardware, printer & peripheral knowledge. Microsoft's Active Directory, SMS, Remote Desktop, & etc
Service-now Asset Tracking, Problem & Request
Self-learner, takes initiative to stay abreast of technology, product, & procedures. Logical thinker, strong analysis, determination & problem solving skills
Excellent customer service and phone skills. Detailed oriented, and has good follow through
Works well in a team environment and collaborates well with others
Ability to operate a motor vehicle. Possession of a valid driver's license and a good driving record
Keyboarding skills

Desktop Support Technician TS / SCI With Poly Resume Examples & Samples

Typically requires an Associate degree in a computer field and six (6) years of related experience. Progressive relevant training and/or certification may be substituted for a portion of the experience requirement
Proficiency in the use of MS Office product suite (PowerPoint, Excel, Word, SharePoint)
Advanced knowledge the customer and the interworking’s of the organization are critical to this position
Must pay attention to detail, provide good customer service and remain alert at all times
Must have experience with CPC operating System & peripheral knowledge, basic understanding of PC to network connectivity, basic understanding of DHCP
Prior experience with cable testers, link runner/Flukes, COTS IT products and ESMT
Must take and pass a drug test and background check
Must be able to maintain regular, reliable attendance and ensure on time daily arrival
The Desktop Support Tech is responsible for testing, repairing and deploying a wide variety of Servers and workstations in support of a global telecommunications network
This technician is required to make lowest repairable unit (LRU) repairs for Server, Workstations and associated peripheral devices such as keyboards and mice
On a daily basis the Desktop Support Tech is required to monitor actions for a timely repair to meet the customer Service Level Target (SLT)
The technician is responsible for documenting their actions in a Database Management System which serves as a knowledge base used as a reference for researching issues
The employee can make independent decisions that deal with the daily schedule and work to be accomplished
The employee is not involved with personnel or compensation decisions
The employee has full discretion and independent judgment as it relates to the incident tickets. As long as he remains within budget and scope the manager as full autonomy as it relates to the team and its resources. Outside of the incident framework the employee does not have approving authority for major monetary decisions. Analyze information to determine, recommend, and plan layout, including type of computers and peripheral equipment modifications
Analyze user needs and recommend appropriate hardware
Assemble and modify existing pieces of equipment to meet special needs
Build, test and modify product prototypes, using working models or theoretical models constructed using computer simulation
Confer with engineering staff and consult specifications to evaluate interface between hardware and software and operational and performance requirements of overall system
Design and develop computer hardware and support peripherals, including central processing units (CPUs), support logic, microprocessors, custom integrated circuits, and printers and disk drives
Direct technicians, engineering designers or other technical support personnel as needed
Evaluate factors such as reporting formats required, cost constraints, and need for security restrictions to determine hardware configuration
Monitor functioning of equipment and make necessary modifications to ensure system operates in conformance with specifications
Provide technical support to designers, marketing and sales departments, suppliers, engineers and other team members throughout the product development and implementation process
Provide training and support to system designers and users
Recommend purchase of equipment to control dust, temperature, and humidity in area of system installation
Select hardware and material, assuring compliance with specifications and product requirements
Specify power supply requirements and configuration, drawing on system performance expectations and design specifications
Store, retrieve, and manipulate data for analysis of system capabilities and requirements
Test and verify hardware and support peripherals to ensure that they meet specifications and requirements, analyzing and recording test data
Update knowledge and skills to keep up with rapid advancements in computer technology
Write detailed functional specifications that document the hardware development process and support hardware introduction
Work is primarily performed in an office environment. Typically employees sit comfortably to do their work, interspersed by brief periods of standing, walking, bending, carrying papers and books, and extensive periods requiring the use of computer terminals to accomplish work objectives

Senior Technician, Desktop Support Resume Examples & Samples

Handles and resolves basic and advanced issues. Answers all questions in a clear and concise manner
Ensures a timely resolution an/or escalates non-resolvable issues to higher-level teams
5-7 years

Download Technician, Desktop Support Resume Sample as Image file

Related Job Titles

Desktop Support Technician Resume Sample

Desktop Support Manager Resume Sample

Desktop Support Specialist Resume Sample

Desktop Support Analyst Resume Sample

Desktop Support Engineer Resume Sample

Remote Desktop Support Resume Sample

Desktop Support Resume Sample

Senior Desktop Support Resume Sample

Middle Office Trade Support Resume Sample

Trade Support Resume Sample

IT Desktop Support Resume Sample

Tech, Tech Support Resume Sample

Browse More

Technician, Desktop Support Resume Samples

The Guide To Resume Tailoring

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Resume Builder

15 Technician, Desktop Support resume templates

Read our complete resume writing guides

How to Tailor Your Resume

How to Make a Resume

How to Mention Achievements

Work Experience in Resume

50+ Skills to Put on a Resume

How and Why Put Hobbies

Top 22 Fonts for Your Resume

50 Best Resume Tips

200+ Action Words to Use

Internship Resume

Killer Resume Summary

Write a Resume Objective

What to Put on a Resume

How Long Should a Resume Be

The Best Resume Format

How to List Education

CV vs. Resume: The Difference

Include Contact Information

Resume Format PDF vs Word

How to Write a Student Resume

Computer Technician Years Desktop Support Resume Examples & Samples

Senior MAC & Desktop Support Technician Resume Examples & Samples

Desktop / Application Support Technician Resume Examples & Samples

Senior Technician, Desktop Support Resume Examples & Samples

Temporary Desktop Support Technician Resume Examples & Samples

Senior Desktop Technician, Mac & PC Support Resume Examples & Samples

Technician, Desktop Support Resume Examples & Samples

Desktop Support Technician CQ Roll Call Group Resume Examples & Samples

Desktop Support / Service Desk Technician Resume Examples & Samples

Contract Desktop Support Technician Resume Examples & Samples

Help Desk / Desktop Support Technician Resume Examples & Samples

PC Technician / Desktop Support N Resume Examples & Samples

PC Technician / Desktop Support Resume Examples & Samples

Helpdesk / Desktop Support Technician Resume Examples & Samples

Senior Technician, Desktop Support Resume Examples & Samples

Desktop Support Senior Technician Resume Examples & Samples

PC Technician / Desktop Support Resume Examples & Samples

Technician, Desktop Support Resume Examples & Samples

Technician, Desktop Support Resume Examples & Samples

Executive VIP Desktop Support Technician Resume Examples & Samples

Desktop Technician Iv-PC Support Resume Examples & Samples

Desktop Support Technician Lead Resume Examples & Samples

PC Technician / Desktop Support Resume Examples & Samples

Intific Desktop Support Technician Resume Examples & Samples

Executive / VIP Desktop Support Technician Resume Examples & Samples

Onsite Desktop Support Technician Resume Examples & Samples

Austin Desktop Support Technician Resume Examples & Samples

Client Field Desktop Support Technician Resume Examples & Samples

Desktop Support Technician Orlando Resume Examples & Samples

Desktop Support Associate Technician Resume Examples & Samples

PC Technician / Desktop Support Resume Examples & Samples

Midlevel Desktop Support Technician Resume Examples & Samples

Desktop Support Associate Technician Resume Examples & Samples

Desktop Support Technician, Windows Resume Examples & Samples

Onsite Desktop Support Technician Resume Examples & Samples

Desktop Support Associate Technician Potential Resume Examples & Samples

Enterprise Desktop Support Technician Resume Examples & Samples

PC Technician / Desktop Support Resume Examples & Samples

Technician Desktop Support Resume Examples & Samples

Desktop Support / Field Technician Resume Examples & Samples

IS Desktop Support Technician Resume Examples & Samples

Msla-desktop Support Technician Resume Examples & Samples

Technician, Desktop Support Resume Examples & Samples

Desktop Support Associate Technician Resume Examples & Samples

Associate Desktop Support Technician Resume Examples & Samples

Associate Desktop Support Technician Resume Examples & Samples

Desktop Support Technician / Field Engineer Resume Examples & Samples

Client Field Desktop Support Technician Resume Examples & Samples

Windows / MAC Desktop Support Technician Resume Examples & Samples

Helpdesk Desktop Support Technician Resume Examples & Samples

Desktop Support Associate Technician Resume Examples & Samples

How to Make
a Resume

50 Best
Resume Tips

200+ Action
Words to Use

Internship
Resume