Database Support Resume Samples

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B Boyer

Benedict

Boyer

7705 Dudley Squares

Boston

+1 (555) 816 9508

7705 Dudley Squares

Boston

Phone

p +1 (555) 816 9508

Experience Experience

Detroit, MI

Database Support Analyst

Detroit, MI

Dicki-Cruickshank

Detroit, MI

Database Support Analyst

Working within defined change management process
Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing database processes
Develop strategic roadmaps for tools, content and reporting in order to drive continuous improvement
To assist and support departmental users in resolving issues, providing solutions, offering advice and technical solutions to departmental challenges
Working with processors to resolve data issues
Other duties as requested by management
Create data visualizations to help understand the analytic results

New York, NY

Database Support Section Manager

New York, NY

Spinka-Miller

New York, NY

Database Support Section Manager

Manages day-to-day leadership direction and coaching for all staff to ensure quality and maintaining a high level of productivity
Proactively develops strategies and objectives specific to relative area(s) of expertise and assists the Department Manager in developing overall departmental strategies (both shorter and longer term)
Produces and assesses data from various sources to proactively identify trends that produce service improvement opportunities
Support & maintain operational wellness of the database (Oracle SQL, Sybase) and its eco-system (includes database associated storage connections, performance, back-ups, etc.)
Oversees the implementation of all Human Resources programs and initiatives, consistent with the general directions and strategies provided at the enterprise and divisional levels, including
Key areas of focus include assessing costs, workload tracking, and resource management
Provide technical leadership and guidance for Database administrators

present

Detroit, MI

Senior Database Support

Detroit, MI

Bechtelar Group

present

Detroit, MI

Senior Database Support

present

Provide tier 3 technical support for non-production and production issues including production troubleshooting, query tuning, and process optimization
Analyze and integrate disparate data and systems using ETL processes and logic to provide timely and accurate information to our business partners
Provide problem-solving, code review, risk assessment, and security recommendations
Basic Networking knowledge
Provide team based operational On Call support on a scheduled rotating basis
Manages code and deployment scripts utilizing Team Foundation Server
Not just a job, but a career, with an opportunity to do the best work of your life

Education Education

Bachelor’s Degree in Computer Science

Southern Illinois University Carbondale

Bachelor’s Degree in Computer Science

Skills Skills

Possesses an expert ability to manage multiple projects high in complexity and of strategic importance
Demonstrates expert relationship management skills with proven ability to influence at senior/executive levels
Advanced ability to manage resources in a matrix environment
Exhibits expert relationship management skills
Possesses expert presentation and facilitation skills
Exhibits advanced project management skills
Displays applied problem solving and analytical skills
Possesses expert relationship management, communication, and coaching skills
Demonstrates expert fiscal & budgetary management
Possesses expert people management skills and experience

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15 Database Support resume templates

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Director, Server & Database Support Resume Examples & Samples

Provides leadership with other senior managers and business partners to develop and implement strategies that maximize availability of supported services and applications
Develops and manages the departmental financial plan, meeting annual financial challenges, explaining variances and contributes to the successful achievement to divisional financial goals
Meets regularly with vendors and maintains an understanding of the latest technologies and tools
Responsible for being the key interface with Line of Business Partners, TD and Vendors for hardware and software proposals and contractual agreements
Proactively develops and implements strategies that maximize the efficient use of the department’s resources
Is accountable for the availability, currency, performance, and capacity of all supported services and environments
Maintains a broad understanding of all major changes to supported environments that have the potential to impact availability
Ensures that all major problems, trends, risks, and exposures related to the supported environments are addressed so as to minimize impact to availability
Provides leadership with other members of the Senior Management Team to deliver effective execution of all system support processes to meet productivity, quality service and business plan goals
Oversees the implementation and execution of all Human Resource programs, initiatives, and processes in support of divisional and corporate level directives and strategies including performance management, resource management, succession planning, and leadership development plans
Leads initiatives that foster the growth of a high performance culture within the department
Is accountable for designing and developing Leadership Development Plans, communications and Culture strategies to ensure clear direction is established for all staff within the department
Ensures that all Information Security and audit guidelines are adhered to
Meets regularly with senior business partners and LOB executives to ensure operational risks are tracked and addressed
Develops and maintains excellent relationships with business partners, senior LOB management, and vendors
Provides regular updates to divisional and LOB executives on the overall status of supported environments and services
Provides recommendations for service improvements that require significant commitment from business partners and LOB’s
Accountable for ensuring operational excellence & uptime SLA availability for the Bank’s physical and virtual data centre servers and distributed database infrastructure
Support & maintain operational wellness of the server (OS/hardware platforms – AIX, SUN, RH Linux, Windows, SuperDome, VMs) and database (Oracle SQL, Sybase) eco-system (includes LOB applications, database associated storage connections, performance, back-ups, etc.)
Provide technical leadership and guidance for Server & Database administration; platform management (OS, hardware storage, configuration, maintenance) and support
Optimizes production environment capabilities leading to increased processing efficiencies
Maintains the security and risk profile of the operating environment (OS and DB)
A leader within the Service Delivery team, responsible for ensuring stability of BMO’s mission critical IT Server Platform(s) Infrastructure and services; and the delivery of high availability to the bank’s customers
Partner with Technology Development, Product Operations and all lines of business, and gain knowledge of a wide range of banking systems and services
Build relationships with the key decision makers/influencers in order to assess client needs to identify the right services and solutions
Provides EI platform specific technical guidance and counsel to LOB executives/senior management and project teams to ensure alignment with industry trends and internal EI strategies
Provides expert counsel to EI executive(s) and LOB management to resolve conflict arising from complex and high impacting technical issues
Stays abreast of a broad/diverse range of technology developments and competitive trends, and uses this knowledge to identify and propose creative new opportunities and strategies in order to leverage technology against complex business problems
Liaises with other Technology groups to implement business applications and essential infrastructure services
Adheres to corporate policies and best practices to ensure internal and external audit and regulatory compliance
Ensures advice and guidance is aligned with the Bank’s security policies
Possesses a university degree/college diploma or equivalent work experience, and/or 12+ year’s experience in an IT environment, and 10+ years of management experience (preferably in an Enterprise Class Banking and Data Centre Class IT Support environment)
Demonstrates expert knowledge of supported products and platforms
Displays expert understanding of business applications, hardware/software/networks platforms
Demonstrates advanced business knowledge of T&O organization, strategy and goals
Demonstrates sound knowledge of industry standards, capital planning process, infrastructure planning, security processes, hardware knowledge and function, storage capacity management, network capacity management, and processing strategies
Demonstrates sound knowledge of IT industry directions and trends
Possesses expert people management skills and experience
Demonstrates a sound knowledge of ITIL framework; Problem Management, Change Management, Incident, Configuration and Release Management
Displays advanced knowledge in terms of project management processes and planning team experience
Illustrates knowledge of cross organizational infrastructure
Has significant experience in leading technical teams and in dealing with senior management & executives
Demonstrates advanced knowledge of complex technology organizations and processes including banking infrastructure, products and services
Displays expert LOB specific business knowledge (ie., client’s business products, services & organization) and expert knowledge of related EI technology industry, products and processes
Possesses extensive practical experience in infrastructure management, implementation and support of essential services (e.g. networking, server and database administration) with advanced project management skills
Fully understands the relational technology environments (ie networks, MF and storage) and the interoperation
Displays sound knowledge of platform OS (AIX, SUN, RH and Windows) platforms; and Databases (Oracle, SQL, DB2, Sybase)
Demonstrates expert relationship management skills with proven ability to influence at senior/executive levels
Advanced ability to manage resources in a matrix environment
Possesses expert presentation and facilitation skills
Exhibits advanced project management skills
Exhibits expert relationship management skills
Possesses expert relationship management, communication, and coaching skills
Demonstrates expert fiscal & budgetary management
Displays expert vendor management and negotiation skills
Possesses expert technology planning and integration skills

Database Support Resume Examples & Samples

Working with support teams from internal and external vendors as needed for database management
Collaborating with the Business as necessary by managing expectations related to IT services delivered to the Business
Monitoring database performance, periodically reporting to service stakeholders, and assisting in continual service improvements
Working with Banamex USA data governance function on database support activities
Supporting reporting weekly operations metrics with the IT Operations Lead
Addressing escalations and ensure communications are distributed accordingly
Actively participates and directs teams including the Incident Management in identifying the root cause of incidents
Engaging the Business Relationship Managers on risks/issues with service level agreements
Working with IT Risk and Control function on related activities that support operations that include Information Security
Strong ITIL Methodology experience
Strong technical and management background in technical systems/environments with experience in operations, support and infrastructure
Ability to multi-task and persevere in a dynamic environment while maintaining a sense of urgency

Database Support Section Manager Resume Examples & Samples

Have previous experience working supporting mission-critical Distributed Database Infrastructure services and high-availability delivery
Have previous experience working in Enterprise Class Banking and Data Centre Class IT Support
Have previous people management experience
Need to be available on an as-needed basis for emergency 7/24 coverage
Accountable for ensuring that we service level agreements for system and application availability are met or exceeded,
Manages day-to-day leadership direction and coaching for all staff to ensure quality and maintaining a high level of productivity
Analyzes and reviews daily practices, processes, and documentation to ensure that all audit exposures and business requirements are dealt with and resolved
Acts as the escalation and resolution point for critical service issues, bringing recurring situations to the Department Manager/EI executive’s attention as needed
Proactively develops strategies and objectives specific to relative area(s) of expertise and assists the Department Manager in developing overall departmental strategies (both shorter and longer term)
Understands department/EI/enterprise strategies and supports the Department Manager/EI executive in developing specific plans to ensure systems/processes applicable to their EI platform remain current in order to provide superior service levels to clients/business units
Maintains an awareness and understanding of relevant industry trends, best IT practices and issues, and their potential impact, and formulate an appropriate direction, where required
As a key technical resource/advisor, you take a lead role in task forces in support of major and most critical LOB/enterprise initiatives
Partners with EI and CTD management to ensure effective development and execution of key deliverables that meet productivity, quality service and business plan goals
Verifies that all management type of administration is administered fairly, professionally, and in a timely manner
Verifies adherence to unit/departmental policies and procedures by all team members
Evaluates proposals and provides input to the capital plan and EI technology strategies
Evaluates fiscal financial plans and responsible for managing budget expenses
Key areas of focus include assessing costs, workload tracking, and resource management
Verifies cost effectiveness of all activities and continuously seeks productivity and cost reduction initiatives
Demonstrates Our Way values at all times
Oversees the implementation of all Human Resources programs and initiatives, consistent with the general directions and strategies provided at the enterprise and divisional levels, including
As the Database Support Manager you/your team will be accountable ensuring Operational Excellence & uptime SLA availability for the Bank’s distributed databases
Lead, incent and motivate a support team of approximately 15 DBAs
Support & maintain operational wellness of the database (Oracle SQL, Sybase) and its eco-system (includes database associated storage connections, performance, back-ups, etc.)
Provide technical leadership and guidance for Database administrators
Lead efforts to investigate and identify innovative solutions to prevent service interruptions
Lead and Coordinate efforts to drive analysis and identification of problem investigation root cause
Produces and assesses data from various sources to proactively identify trends that produce service improvement opportunities
Optimize production environment capabilities leading to increased processing efficiencies
Maintains the security and risk profile of the Database operating environment
Demonstrates expert technical knowledge of related IT technologies/EI platforms, and solid/advanced understanding of other EI platforms/technologies (e.g. Oracle, SQL, Linux, SUN, VM)
Possesses a university degree/college diploma in Computer Science or equivalent work experience, and/or 10+ years’ experience in an IT environment and 7+ years of management experience
Maintains advanced knowledge of current IT industry standards and trends
Displays advanced knowledge of the T&O organization
Exhibits advanced knowledge of Bank’s policies, procedures and methodologies
Possesses advanced leadership skills
Possesses advanced facilitation and conflict management skills
Demonstrates advanced people management and negotiation skills
Displays expert decision making and analytical skills
Is able to prioritize and manage time effectively
Is able to motivate and influence team members, establish priorities and set project direction
Illustrates advanced business acumen
Possesses a university degree/college diploma in Computer Science or 5-10 years of equivalent work experience in Enterprise Class Banking and Data Centre Class IT Support
Strong “Customer Experience” skills
Strong People Manager, that is self motivated, goal oriented with solid team working skills
Strong leadership blended with a demonstrated ability for tactical and strategic critical thinking
Demonstrates solid knowledge of Data Center Server Platform and Database Management
Displays sound knowledge of Databases (Oracle, SQL, DB2, Sybase)
Possesses applied knowledge of ITIL processes including Incident, Problem, Change, Configuration and Release Management
Possesses solid communication, written and interpersonal skills

Oracle Database Support Resume Examples & Samples

Contribute to all aspects of software development lifecycle using Oracle technologies
Understand the existing application inside out and contribute to enhancement
Co-ordination with DBA to perform DB related activities
Handling Database release management
Working with DBA / Team on DB Infrastructure related changes
Experience in Oracle development . Exposure DB designing and performance tuning
Exposure to Linux environments is desired
Understanding various concepts of Oracle like Tablespace, Partitioning, Indexes, Physical refresh, Archiving data etc
Act with sense of urgency
Willing to learn new technology and contribute
Strong communication and soft skills

Database Support Analyst Resume Examples & Samples

Take ownership of issues and escalations, perform troubleshooting, analysis, research and resolution by querying data in the various prepaid systems
Perform analytical, technical, and administrative work in planning, installing, designing, and supporting new and existing database processes
Exercise good judgement within defined procedures and practices to properly resolve issues
Working within defined change management process
Serve as an escalation point for the resolution of moderately complex unresolved problems, complaints and requests
Other duties as requested by management
B.A./B.S. Degree in Information Systems beneficial
Minimum of three (3) years IT experience
Experience querying relational databases
Demonstrated experience in troubleshooting and resolving database problems
Financial industry experience preferred
PCI knowledge preferred
Writing and optimizing TSQL code
SQL Server Reporting Services preferred
Experience working with flat files and associated processing issues
Proven ability to work in a team environment
Proven ability to problem solve, prioritize tasks and meet required deadlines
Ability to evaluate alternatives and find solutions using a systematic, repeatable approach

Database Support Analyst Resume Examples & Samples

Drive automation and find ways to reduce effort required to collect data and generate reports
Acquire data from corporate data warehouse and other secondary data sources
Work closely with clients and management to prioritize business and information needs
Address 90% of reporting demand with standardized reporting
Define new business improvement opportunities
Create data visualizations to help understand the analytic results
Full understanding of Microsoft SQL Server Suite
5 years+ experience with ETL design and development
5 years+ experience with Database programming
Proficiency with SSIS, SSRS, SSAS
Prior experience with data warehouse and business intelligence applications
Familiarity with database best practices
Strong analytical skills, can demonstrate a proven track record in analyzing complex requirements and issues
Excellent communication skills and experience of status reporting with senior stakeholders
Attention to detail with outstanding verbal and written communication skills
Business analysis skills
Familiarity with .NET

Database Support Analyst Resume Examples & Samples

Sql Server Integration Services
Sql Server Reporting Services preferred
Ability to establish and foster trusting relationships
Strong influencing skills

Database Support Resume Examples & Samples

2 years experience performing all source analysis in the Intelligence Community (IC)
2 years of experience working with GALE Lite
Proficiency with Geographic Information Systems (GIS) such as Google Earth and ArcGIS
Proficiency with message handling systems such as Think Analyze and Connect (TAC} and Multimedia Message Manager (M3)
Proficiency with Microsoft Office Products -MS Word and Power Point
Ability to author operational intelligence reports and executive level intelligence assessments
Ability to train branch personnel to perform the SeaWatch task. Preferred: A focus on civil maritime shipping, ship building, ship operation, ship characteristics or the Maritime Industry is preferred

Database Support Analyst Resume Examples & Samples

TS/SCI eligibility
1 year experience performing all source analysis in the Intelligence Community (IC)
Proficient research and analysis skills
Experience using databases to conduct queries
Ability to use advanced photo editing software such as Adobe Photoshop to edit and process images and blueprints
Ability to train Navy reservists performing AMIDSHIP work from the same facility
Ability to train branch personnel to perform photo and blueprint processing for the AMIDSHIPS task
A focus on civil maritime shipping, ship building, ship operation, ship characteristics or the Maritime Industry is preferred

Database Support Engineer Resume Examples & Samples

Analyzes, logs, tracks and resolves complex software/hardware matters of significance pertaining to networking connectivity issues, servers, and applications to meet business needs
Coordinates hardware/software installations and upgrades to ensure work is properly performed in accordance with company policy
Recommends resolution to complex matters of significance and coordinates the implementation of the approved course of action
Coordinates testing, upgrades and configuration of databases services. Ensures changes are in accordance with appropriate operating procedures; recommends revisions or changes based upon results. Prepares for and prescribes approaches to possible downstream implications
Bachelor’s degree or Diploma in Information technology
Must have at least 4 year experience of administrating Oracle or SQL Server Database Server
Must have solid understanding of Oracle Real Application Cluster and preferably on Oracle multitenant
Experience in applying database patchsets or service packs and database upgrade
Experience in troubleshooting and performance tuning on Oracle/SQL Server database using Oracle/SQL Server tools
Good research, analytical and problem solving skills

Database Support Lead Resume Examples & Samples

Current Oracle Database certification (other certifications desired, Microsoft SQL Server MCSA/MSCE)
Demonstrated experience providing overall enterprise-level database system administration, planning, and management
Currently possess and maintain ITIL V3 or 2011 certification
Experience and/or working knowledge with the following
Oracle 11gR2, 12c, and management software (GoldenGate, RAC, etc.)

SQL Database Support Analyst Resume Examples & Samples

Tasks include installation, configuration, backups, restores and execution of scripts
Ensure a stable and secure database environment
Provide on-call support and answer severity calls, problem resolution
Uphold enterprise policy guidelines
The DBA's primary tasks will include updating and maintaining multiple content databases on a quarterly basis including Coding content and Clinical Reference and Edit updates
Bachelor's Degree (or higher) or High School Diploma/GED with 3+ years of technical training or experience
1+ years of experience working with Windows Operating systems in a business or classroom setting
1+ years of experience with SQL 2008 or higher in a business or classroom setting
1+ years of experience working in a team environment
1+ years of IT experience
Ability to quickly learn new tasks and willingly take direction from senior team members
Effective verbal communication skills and documentation skills in both business and technical areas

Database Support Engineer Resume Examples & Samples

Strong skills in one or more of following
Some experience with query analyzers and query tuning / slow query optimization etc
Networking (DNS, TCP/IP)
Exposure to Virtualization (VMware, Xen, Hypervisor)
Prior working experience with AWS - any or all of EC2, S3, EBS, ELB, RDS, Dynamo DB, EMR
Expertise with IPsec, VPN, Load Balancing, Iperf, MTR, Routing Protocols, SSH, Network
Monitoring / Troubleshooting tools
Experience managing full application stacks from the OS up through custom applications

Oracle Database Support Engineer Resume Examples & Samples

Respond and resolve customer issues within Key Performance Indicator targets
Maintain an up-to-date and in-depth knowledge of new products released in the market for supported product
Excellent verbal and written skills in English as well as in local language
Application Server/Weblogic Server
Storage management (EMC, Storagetek, ExaData)

Database Support Engineer Resume Examples & Samples

Patience: You'll deal with many crisis-like situations. Being able to stay cool under fire is essential
Comfortability Working with a Remote Team: At Compose, everyone is remote from someone. Engineers, designers, support, developers... the vast majority of us work from home. You'll be engaging with your entire team in Slack, email, ScreenHero, BlueJeans, and whatever else works (including correspondence chess on postcards)
Self Starter: We're an organization filled with people who self-manage. You get the respect and responsibility to operate with minimal supervision and management
Accepting: Freedom to fail! Things won't always work out how you plan them to. This is a fun role and should feel that way
Basic knowledge of linux operating system administration
Knowledge of databases (what they are, how they work)
Solid writing skills (English)
Solid communication skills (English)
Knowledge/comfort with at least one programming or scripting language
Knowledge and experience with various open source databases
Interest in databases and data stores, Linux operating environments, Cloud infrastructure and awareness of often-used cloud providers (AWS, Softlayer, Azure, Digital Ocean, Google Cloud), and various open source languages (Ruby, Python)

IT Database Support Specialist Resume Examples & Samples

Coordination,support, management of software deployments and releases, including the software life cycle
Defining and delivering end user business data extract request through SQL
Creation and maintenance of various application related documentation; including support manuals, help desk procedures, system documentation, and code ownership documents
Acting as a liaison between project personnel and development resources
Defining and creating project requirements and reporting needs based on project specifications
Working with various IS support groups including application managers, project managers,DBAs, and telecommunications
Will be required to occasionally work overnight and weekends for application support or project needs
Must be willing to carry a cell phone for 24-hour support

Public Sector Database Support Analyst Resume Examples & Samples

Challenging and fast-paced, requiring the ability to work and solve problems independently
Deadline driven in order to meet the delivery dates
Interfacing with cross-functional groups to ensure deliverables are met as it relates to the Ops environment
Multi-faceted and constantly changing, with management of multiple product tracks often changing scope and priority, frequently without the aid of static technical requirement documents
Implementing process reengineering/improvement when identified
Identifying, tracking, communicating and assisting in the development of Operational reporting needs
Leverage technology to integrate efficiencies into the operation
Lead meetings with Operations to identify requirements

Database Support Internship Resume Examples & Samples

Currently pursuing an Associate's or Bachelor's degree at an accredited college or university
Studying IT, computer science, or a related course of study
Sophomore standing considered, junior standing preferred
Familiar with RDBMS concepts
Experience with a database software package (Oracle, MySQL, SqlServer, etc.)
Development experience and knowledge of scripting languages (Bash, Korn, Perl, Python, etc.)
Proficient with Microsoft Office tools: Word, Excel, PowerPoint, and Project
Effective communications skills
Familiarity with building reports in Tableau a plus
Knowledge of Linux operating system architecture and Linx networking a strong plus

CRM Database Support Internship Resume Examples & Samples

Ensuring articles being entered into Salesforce Knowledge is compatible with the process we've developed
Correcting articles (such as grammar, missing links, change format, add pictures)
Run reporting to show progress of project
Present progress in weekly team meeting
Complete accurate transfer of articles and resources
Complete accuracy and tagging of articles
Convert files to usable format – pdf, link to YouTube channel
Testing of usability at all user levels
Visit vendor sites for investigation of the use of existing knowledge bases and potential Salesforce Knowledge roadblocks
Work closely with Product Supervisor, Customer Relationship Specialist, and Business Analyst to ensure successful completion of Salesforce Knowledge implementation
Scanning paper mail into Salesforce Cases
Other tasks and projects as directed

Lead Database Support Technologist Resume Examples & Samples

Bachelor’s degree and a minimum of four years’ experience with relational database technologies; or an associate’s degree and six years’ experience with relational database technologies (at least three years of this experience as a Database Administrator)
Demonstrated working knowledge of one or more of the following operating systems: Windows, Unix, Linux
Demonstrated proficiency in SQL
Demonstrated ability to communicate effectively (verbally and in writing)
Demonstrated strong interpersonal and problem-solving skills
Demonstrated ability to work with diverse groups/populations
Demonstrated experience with installation and maintenance of PeopleSoft products (Peopletools, BEA Tuxedo, BEA WebLogic, Integration Broker, SQR, Application Engine, Crystal Reports) and applying programming and security patches and fixes to the PeopleSoft application objects
Database Administration experience in Higher Education

Database Support Engineer Resume Examples & Samples

Advanced and in-depth knowledge and ability to analyze, diagnose, replicate, troubleshoot and resolve standard to highly complex technical customer reported issues around Pivotal's distributed databases
Fundamentals in OS (Linux, CPU, memory, swap, understanding ps, top, vmstat, iostat, file system, etc.), database and data concepts (SQL, tuning, queries, plans, joins), and database troubleshooting (client/server, query execution sequence, execution plan, log files)
Production DBA experience including patching and upgrades
Strong knowledge of data normalization and data relationships
Troubleshooting skills (Postgres/Teradata/Netezza/Hadoop technologies preferred)
Ability to develop and enhance scripts to automate root cause analysis
Knowledge of Python/C/C++/Java/Bash to be able to read and understand product source code
Experience with service ticket systems such as Zendesk, Jira, Desk.com, Salesforce Service Cloud, Freshdesk

Database Support Analyst Resume Examples & Samples

Prior experience working within large worldwide organization
Degree (minimum) or Master’s Degree (preferred) in Business, Computer Science, Management Information Systems or other related subjects
Excellent working knowledge of MS Excel

Oracle Database Support Specialist Customer Escalation Management Resume Examples & Samples

Owning and resolving problems and managing customer expectations throughout the Service Request lifecycle or Engagement in accordance with global standards
Coordinate investigation and resolution of product defects by working with Development or Support
Contributing to Knowledge Management content creation and maintenance
Expeditiously respond to Customer requests for escalations by following documented escalation process
Document Customer milestones, product issues and work with Customer and Support to enable meeting those milestones
5+ years of experience in database, network or system administrator role
Oracle Database administration and SQL and/or Operating system knowledge (Unix, Linux and/or Windows)
Understanding of Oracle Enterprise Manager features including Grid Control
Storage management( ExaData, …)

Database Support Specialist Resume Examples & Samples

2 years of experience in learning management software, database management products
Working knowledge of software applications such as Excel, Access, HealthStream and Publisher Microsoft Office
Bachelor’s degree in Education, Health Science or related field

Senior Database Support Engineer Resume Examples & Samples

Identify, implement, and maintain business unit manufacturing, engineering, and administrative information system improvements
Design and implement automated factory data collection and analysis improvements
Design and implement automated reports based on SQL SSRS
Generate specifications, work instructions, and project reports as needed
Create statements of work, select subcontractors, and direct subcontractor execution and implementation of in-house data collection system improvements, as needed
Oversee the work of others relative to database implementation and configuration tasks
Provide technical support of the following subsystems
Bachelor of Science degree in Computer Science, Electrical Engineering, Computer Engineering, Physics or similar technical major
Minimum of seven (5) years of primarily in database engineering
Required fluency in SQL & SSRS software development
Required fluency in SQL database administration
Must have working knowledge of one or more database systems i.e. ERP, PLM, etc
Experience in documenting database systems
Excellent verbal and written English skills
Ability to interface well with internal and external customers
Possesses the ability to concurrently handle multiple project assignments and the ability to lead, as well as participate on, cross-functional project teams
Must be able to excel working independently and without close support or supervision
Familiarity in C#, Visual Basic, Excel, and Access software/ macro development
VBA or VB scripting
Familiarity with SSIS and SSAS concepts and programming
Experience in product test, engineering process, is helpful
IND-AIG

Senior Database Support Resume Examples & Samples

Knowledge of Information Technology processes, standards, techniques, best practices, and the SDLC
Deep knowledge of ETL processes, standards, techniques, and best practices (experience with Informatica is a plus)
Analyze and integrate disparate data and systems using ETL processes and logic to provide timely and accurate information to our business partners
Comply with team and department standards, policies, and procedures
Participate in modernization projects to upgrade or replace older solutions
Understand business users and translate user specifications into technical designs
Analyze data models and raw data to develop ETL solutions
Creates complex solutions using SQL stack tools to meet business requirements
Reverse engineer and document legacy systems as needed for enhancements and to support business analysts
Manages code and deployment scripts utilizing Team Foundation Server
Provide team based operational On Call support on a scheduled rotating basis
Provide tier 3 technical support for non-production and production issues including production troubleshooting, query tuning, and process optimization
Provide problem-solving, code review, risk assessment, and security recommendations
Participate in the release lifecycle and deployment processes
Provide support for basic DBA duties, backups and restores, environment refreshes, database maintenance, and security tasks, most of which are automated
6-10 years of experience with Microsoft SQL Server technologies (SSMS, SSIS, SSRS, SSAS a plus)
Solid working experience with the following core technologies: SQL Server 2008 R2/2012, Visual Studio 2010/2012, SSIS, SSRS, Team Foundation Server or other source control systems, basic Active Directory security understanding
Solid working experience in T-SQL, performance tuning, production support and troubleshooting
Team player who openly shares knowledge and experience within the team
Desirable Skills: C#, technical documentation, Jira, DevOps and CI/CD concepts
Modern OS Administration knowledge
Basic Networking knowledge
Active Directory knowledge and use

Database Support Technical Lead Resume Examples & Samples

Provides day-to-day support of databases including installation, configuration, troubleshooting, performance tuning, backup and recovery of Oracle or SQL Server databases
Perform the installation of databases for client department-specific applications and systems. Ensures installations are in accordance with appropriate operating procedures; determines revisions or updates to installation as needed
Must have at least 8 year experience of administrating Oracle or SQL Server Database Server
Must have at least 8 years experience of working on Windows, Linux or AIX environments
Must have at least 2 years in a team lead role
Experience in performing database backup and database recovery
Experience in troubleshooting and performance tuning on Oracle/MSSQL Server database using Oracle/MSSQL Server tools
Experience in database monitoring and health check
Good communication and writing ability is a must