Digital Communications Resume Samples

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M Rohan

Maya

Rohan

768 Monahan Bridge

Chicago

+1 (555) 857 2943

768 Monahan Bridge

Chicago

Phone

p +1 (555) 857 2943

Experience Experience

Los Angeles, CA

Digital Communications Snr.manager

Los Angeles, CA

Koepp Inc

Los Angeles, CA

Digital Communications Snr.manager

This role will be responsible for all aspects of digital content marketing from strategy to content development and management supporting the Vodafone branded claims and the existing and new products and services, for consumer and business
Develop innovative recommendations and solutions for releasing content
Develop a social plan for social selling, social advocacy & social media
Develop and manage social, creative development, implementation, tracking and tools
Keep up with latest advances in search advertising platforms and technology
Ensure integration of digital efforts into overarching marketing campaigns
Establish KPIs for all content. Evaluate content against those KPIs and use this data assist with decision making

Phoenix, AZ

Digital Communications Coordinator

Phoenix, AZ

Schmidt, Cremin and Weber

Phoenix, AZ

Digital Communications Coordinator

Create, collect, adapt, and schedule compelling content for digital marketing efforts, with an emphasis on text-based communication. Ensure content consistently and accurately supports the voice, tone and style of artists and overall brand image. Content may also include video, audio, and photos/images
Maintain content for Harvard University's Public Affairs web properties and associated social media accounts
Establish, implement, and maintain processes, guidelines and schedules to ensure content remains up-to-date and is continually refreshed on Harvard University Public Affairs web properties
Ensure consistency and excellence in web content quality by documenting and enforcing best practices
Ensure optimal use of Drupal Content Management System
Maintain and review content/events aggregated by web properties and social media accounts
Monitor and report on website and social media analytics and tracking to ensure continuous improvement with an eye to expand online audiences

present

San Francisco, CA

Director, Digital Communications

San Francisco, CA

Mann and Sons

present

San Francisco, CA

Director, Digital Communications

present

Lead the digital practice focussing on acquisition strategies and tactics that drive concrete business results (including social)
Drive innovation for clients through digital strategies
Establish strategic direction for digital team and client media campaigns
Identify and evaluate key partnerships for the business and make recommendations
Oversee the teams and ensure adherence to process and standards
Provide leadership in areas of hiring, training, educating and motivating towards higher level of performance
Merchandize Initiative's digital media products and services internally and externally

Education Education

Bachelor’s Degree in Journalism

University of Tennessee

Bachelor’s Degree in Journalism

Skills Skills

Strong interpersonal communications skills and ability to work productively in a fast-paced, creative, collaborative environment
Ability to work under pressure to meet deadlines
Ability to work efficiently on own and with team
Demonstrated knowledge of Drupal; may be substituted with demonstrated web development and site management experience in similar platforms
Demonstrated knowledge of social media best practices and principles
Experience with Google Analytics or similar platform
Experience with multiple platforms
Familiar with photo and/or video editing software
Experience with HTML, CSS; experience with JQuery, Bootstrap,
Experience with mass email marketing platforms (Salesforce Marketing Cloud, Marketo, MailChimp, etc.)

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Analyst, Digital Communications Resume Examples & Samples

Intranet (Loop) content strategy implementation and ongoing maintenance (daily article posting, graphic sizing, video upload, final style check, etc.) I
Nternal collaboration platform (Socialcast/Yammer) day-to-day community management and campaign execution
External website (vfc.com, reporting.vfc.com, wecare.vfc.com, etc.) strategy implementation and content updates
Primary intranet content provider point of contact and trainer
Advise intranet content providers on style, usability and web content best practices
Prepare monthly analytics report (vfc.com, Loop, microsites)
Monitor and respond to intranet feedback and support list
Build and send email reminders (weekly article round-up and other content push)
Participate in the building of new digital platforms (social media, web presences, etc.)
Participate in editorial meetings and collaborate on digital editorial calendars
BA degree in Communications, Journalism or related field required
3 years agency and/or large, multi-national company experience required
Proficient in Microsoft SharePoint and Office applications
Strong knowledge of web content management systems
Experience with web analytics packages (Google Analytics, Web Trends)
Experience with social media tools (YouTube, Twitter, LinkedIn, etc.)
Expertise in writing for the web and strong knowledge of AP style
Familiarity with Adobe Photoshop or other image manipulation software
Bachelor’s degree in technology, communications or related field
Ability to build strong working relationships with global internal clients across brands, functions and locations
Avid technology advocate and fast learner
Can do attitude with bias for delivering on-time and precise results

Director, Nbc News Digital Communications Resume Examples & Samples

Manage PR strategy, outreach and communications for NBC News’s digital properties – NBCNews.com, TODAY.com and our various apps/digital platforms
Direct promotion of digital content on a daily basis, plus relevant data and analytics and digital trend stories
Help identify speaking opportunities/panels for NBC News Digital team
Serve as the primary liaison with digital leaders of NBC News on PR strategy
Serve as the primary liaison with NBC News’ Investigations Unit
Help support the PR team that works on Nightly News, Meet the Press and breaking news
Minimum 5 years relevant experience
Digital experience a must, digital PR experience strongly preferred, experience in media communications a plus
Willingness to travel and work after hours and on weekends with short notice
Ability to interpret comScore and other digital research metrics for external and internal use
Interested candidate must submit a resume/CV through www.nbcunicareers.com to be considered
Must be willing to work in New York, New York
Ability to multi-task and meet numerous deadlines and identify press opportunities
Strong understanding of social media platforms

Database & Digital Communications Coordinator Resume Examples & Samples

Administration of electronic data for mailings and e-communications
Work with programmers, publicists, and development staff to edit, create and disseminate weekly e-newsletter and other regular e-communications
Set-up and maintain coding, data entry protocols, and mass-mailing templates
Maintain data quality
Recommend, conceive and produce regular data analysis reports
Generate queries and segmentation lists for mailings and events, and other reports as needed
Assist webmaster and membership coordinator as needed
Training and support of development and administrative staff on database functions
Minimum of 3-4 years of experience with Raiser’s Edge
Previous work in a nonprofit office required
Working knowledge of basic HTML
A precise, organized, self-starter who has a track record of keeping accurate data
Ability to work on multiple deadline-driven projects in a fast-paced office
A good sense of humor, a pleasant personality, and enjoy collaboration
Proficiency with Excel & Word required; knowledge of MS Access, Photoshop and MailChimp or similar email Marketing software desired
A background in the arts a plus

Digital Communications Application Analyst Resume Examples & Samples

Assist Digital Communication Application Lead in ensuring there is consistency across the automated contact engines leveraged within the NA Risk Operations fraud functions to leverage best practices and optimize our digital communications strategy
Leverage data driven analytics to make appropriate recommendations regarding contact strategies and the usage of interactive channels (SMS, Email, Voice Calls)
Oversee the performance of the automated contact application to ensure we are maximizing customer contacts, resolving fraud cases in a timely manner, and creating a positive customer experience
Responsible for drafting requirements for new functionality our contact applications should adopt
This candidate will work closely with our Digital Communication Testing team to ensure the proper testing and validation associated with digital communication initiatives are robust and complete
Ensure that the client experience across our digital communication channels is consistent
Responsible for determining level of impact, severity, and identifying solutions to resolve any identified application defects
Bachelor's Degree or equivalent work experience; Advanced Degree preferred
3+ years of experience in financial services, with specific experience in credit, Consumer, and retail products
Experience working with multi-channel automated contact engines such as Adeptra/FICO CCS, Varolli, SoundBite, LiveVox, or previous IVR management is a plus
Ability to comprehend and decipher complex system logic
Direct experience in fraud, high risk account management, collections, authorizations, or ECM management is preferred
Experience in making data driven decisions
Candidate must be client focused and prior experience in a customer facing/client experience optimization environment required
Passionate about improving current customer facing processes
Self-motivated and organized
Proven ability to build strong, successful partnerships

Digital Communications Resume Examples & Samples

Identify, develop and manage the client relationship
Lead business development efforts and pursue opportunities that leverage ICF’s digital, communications, data analytics, and systems integration capabilities
Understand client’s business process and strategy
Develop and drive strategy for the account
Oversee financial performance for the portfolio—managing to sales, revenue and profit targets
Oversee delivery of all projects in the portfolio including management of risk, personnel, recruiting, budget, schedule, and career development of the team
Provide leadership to cross functional teams in multiple offices
Form key strategic alliances with software and consulting partners
And other responsibilities determined by client and business need
10+ years of demonstrated success in a project-based consulting environment
8+ years of demonstrated ability to lead projects that successfully deliver practical and innovative digital solutions to clients
5+ years of proven ability to cultivate and maintain relationships with government and other high profile clients
3+ years of leading and growing a portfolio with CDC
Authorization to work for any U.S. employer
Bachelor’s degree
Experience must include generating new leads and the complete Federal sales cycle
Experience selling digital solutions and services
Working knowledge of digital solutions and services, including Digital Government Strategy

SVP NA Fraud Digital Communications & Client Experience Senior Lead Resume Examples & Samples

Develop roadmap and drive fraud self-servicing capabilities across Branded Cards, CRS and Retail Bank
Align capabilities across NA Risk Operations Fraud to drive consistency and leverage best practices to optimize our digital communications strategy
Benchmark performance against industry peers and drive towards best in class servicing capabilities
Oversight for four external digital communication platforms driving >25MM customer interactions annually
Oversight for all internal fraud self-servicing channels including IVR, online, mobile, etc
Manage development budget and optimize ROI associated with vendor expense for self-servicing capabilities
Escalate issues as needed with vendor or internal partners to address servicing gaps
Oversee performance of automated contact vendor performance, coordinate testing, data requirements, and validation
Lead efforts to align with Citi Agile to drive mobile/digital first capabilities
Ensure compliance with all TCPA related requirements related to fraud communications
Act as sitting member on cross functional TCPA governance review committee
Lead efforts to define and produce core MIS packages as well as control monitoring for self-servicing channels
Develop roadmap and deliver client experience initiatives and drive client culture within fraud
Drive strategic approach to optimize performance through evaluation of NPS survey results and complaints
Define process to effectively leverage and analyze verbatims and customer escalations and translate into an actionable roadmap
Champion regular reviews across fraud functions to ensure a 360 degree approach to triaging opportunities across policy, process, procedure, servicing, and analytics
Coordinate cross functional view of experience to drive common enhancements in addition to unique opportunities within specific business processes or LOBs
Identify key needs and capabilities required to drive material change in the fraud space in support of achieving Citi’s NPS targets
Ensure adherence to Citi Minimum Standards for Complaints Management and SLAs tied to required business reviews and call sampling
Produce key updates for various forums (MOR reviews, Monthly LOB reviews, CE team reviews, Complaints Steering Committee, BOC, etc.)
Set challenging goals for team to drive culture of constant improvement
Provide regular performance updates and progress against roadmaps to key stakeholders within fraud and across organization
Ensure appropriate business cases exist for all initiatives
Act as delegate for Process Integration Director as needed
7+ years' experience in financial services, with specific experience in risk management, client experience or digital self-servicing
5+ years' of people management experience, including experience as a manager of managers
Prefer direct experience in fraud or similar risk discipline but not required
Prefer prior experience in digital communication strategy and application management

Digital Communications & New Media Technology Intern Resume Examples & Samples

Presentation design using Keynote (Mac) and PowerPoint (PC)
Video production (graphics, music, narration) and editing using Final Cut Pro and Adobe applications
Filming using Canon 7D and Panasonic HD; studio/set preparation
Develop training content for Web
Assist with creating Quick Reference Guides, FAQs, etc
Proficiency in the following PC applications: Microsoft Office including PowerPoint, Word and Outlook
Photography skills
Well developed understanding and experience with video production (documentary / news / interview style shooting)
Flash, Dreamweaver experience

Digital Communications Project Resume Examples & Samples

Inside Adobe, Adobe’s intranet
Sprint management: Creating, grooming, and prioritizing Jira tickets
Acting as main liaison with IT development team, including attending daily stand-ups with IT development team
Testing tickets as necessary
Gathering business requirements to spec new components/templates, etc
Managing UX/design vendor
Triaging issues, broken links, etc
Managing ad-hoc projects and technical integrations/implementations (e.g, server migrations, search engine upgrade)
Inside Adobe analytics support including dashboard creation/maintenance for site owners and ad hoc report requests
Digital Signage Network
Partnering with Facilities, IT and Employee Communications teams on new signage implementations
Acting as main point of contact for authors for account creation, best practices, issue troubleshooting/resolution
Liaising with vendor as needed
Maintaining system/process documentation
Investigating and implementing new features and functionality

Director of Digital Communications & Design Resume Examples & Samples

Developing, updating and managing design and content for the YMCA’s website and its microsites
Managing content delivery and quality control for online calendars and smartphone apps
Curating and crafting content for social media channels, e-mail blasts and e-newsletters
Serving as lead troubleshooter for digital systems and liaise with digital communications vendors
Providing as-needed trainings on digital communication tools and software
Creating and managing web-based program and member surveys
Providing campaign strategies based on web analytics and social media success metrics
Managing Google AdWords campaigns and SEO
Using software programs to produce print marketing, video and promotional collateral
Manages projects and leads teams for various task forces and other initiatives, as necessary

Digital Communications Spec Resume Examples & Samples

Assist in the development of e-newsletter, e-magazine, electronic notifications
Develop, implement, track and evaluate digital communications and provide monthly reports that include website traffic data, social media data, and SEO analysis
Handle video/photography including editing
Education:Bachelor's Degree in related field or equivalent combination of education and experience
Work Experience:Three to four years of job related experience

Digital Communications Resume Examples & Samples

Degree in Computer Science or equivalent workplace and certification experience
Positive customer-support attitude, including excellent verbal and written skills
Natural ability to bridge business needs and IT/technical aspects of digital communications within a large enterprise
Advanced understanding of user experience and business communications
High personal accountability combined with the ability and experience to influence change in a business
Self-motivated and a natural team player
Expert in Microsoft’s suite of products, extensive working knowledge and understanding of HTML, Photoshop (graphic formats & manipulation), working in large Portal CMS environments (SiteCore, WordPress, etc.)
Sense of urgency, however calm under pressure, resilient and flexible
Cultural awareness and ability to work across cultures, geographies and countries
Flexible and self-motivated; able to remain focused in a matrix organization
Networking skills: development of productive relationships with key digital and communications stakeholders, internally and externally- Ability to multitask on projects requiring differing skill sets, while maintaining high work standards on a tight schedule
Strong organizational skills to manage workflow and meet deadlines
Experienced digital communications professional (in-house or agency), capable of working with senior level communications, commercial and business stakeholders
Proven track record of enterprise web development and associated technologies, concepts and processes
Awareness of technical and global/regional differences to ensure the best use of technology to overcome various levels of technical expertise (or there lack of), cultural, or language barriers
An appreciation of brand identity and guidelines; including an awareness of designing behavior as part of the overall UX
Experience working in a highly regulated industry, communicating complex concepts to in a clear and concise manner
Exceptional project management and problem-solving skills - Familiar with the full range of digital channels available to large enterprises to engage with the workforce
Excellent knowledge of the external digital and new technologies environment
Demonstrated experience managing complex Web and database projects across all phases (design, testing, production) to schedule
Superb written and verbal communications skills with the ability to listen and articulate solutions and recommendations
Ability to meet deadlines, manage multiple tasks, and track details in a fast-paced environment effectively and efficiently

Senior Specialist, Digital Communications Resume Examples & Samples

Partner with cross-functional teams on the strategic planning and execution of email communication plan for flagship programs. Develop communication plan and calendar that effectively recruits, engages, and inspires event participants to achieve maximum fundraising success
Integrate with other marketing channels and campaigns to deliver a cohesive experience to American Cancer Society event constituents. Work with digital strategy leads and local event staff to schedule emails to most effectively reach our audience while coordinating with other organizational email and marketing plans
Perform day-to-day email marketing activities including the management of centralized email campaigns, email set-up, scheduling, testing, tagging and deployment of simple to highly complex email campaigns. Develop creative, compelling, and effective emails with tailored content, personal and relevant messaging to optimize results
Serve as in-house expert on email platform(s) and performance; provide training as needed for staff. Stay abreast of developments in email and fundraising best practices to help improve our existing programs. Understand and adhere to US, EU and global privacy laws like CAN-SPAM
Track campaign effectiveness through basic email reporting and analysis, and create an ongoing data-driven approach for continuous improvement to peer-to-peer email communication strategies

Associate Director, Digital Communications Resume Examples & Samples

Manage and Coordinate ARD’s Email Marketing Program
Successful completion of a full 4-year course of study in an accredited college or university leading to a bachelor's or higher degree in a major such as journalism, communications, marketing, or related; OR appropriate combination of education and experience
Master’s degree in communications, marketing, or related field

Senior Customer Support Rep-digital Communications Resume Examples & Samples

Provide World Class Client Service to Merchants and Resellers e-Ticket, email or chat
Responds to incoming customer requests quickly, proficiently and professionally while meeting specific quality expectations
Answer merchant questions and resolves customer support problems related to billing, account management and troubleshooting
Thoroughly describe and document work using call ticketing systems
Escalate tickets to Leads, Managers or Specialists as needed
Update the ticketing system with current status of all ongoing issues and Merchant Contacts
Customer service representative experience required within Authorize.Net Merchant Support with excellent performance results
Demonstrated commitment to quality and customer service
Excellent verbal and written communications, interpersonal skills, customer orientation, team interaction, problem solving and multi-tasking skills required
Must have punctual, regular and consistent attendance
High School Diploma required, Associate or Bachelors degree preferred

AVP / VP, Media & Digital Communications Resume Examples & Samples

Enhance DBS’ reputation through positive profiling of our initiatives through creative storytelling, digital communications and corporate communications
Generate and curate content for DBS online PR platforms (Newsroom, LinkedIn, Twitter, etc)
Provide PR support for the bank’s innovation initiatives
Mitigate potential media and social media issues
Create and execute on digital communications strategies, engage with digital communities
Integrate communications plans across social, online and offline platforms
Use analytics and social listening tools to measure effectiveness of campaigns and to further strengthen engagement
Extend PR counsel and support for the bank’s innovation initiatives

VP, Media & Digital Communications Resume Examples & Samples

Actively create and execute on digital communications strategies
Enhance DBS’ reputation through positive profiling of our retail banking, HR and CSR initiatives (Newsroom, LinkedIn, Twitter, Facebook, etc)
Create and curate content for DBS/POSB online PR platforms
Create and execute digital communications strategies, engage with digital communities
Provide strategic counsel on media communications so as to positively predispose our stakeholders (investors, customers, employees etc) to the bank
Cultivate relationships and build rapport with key media including social media influencers, bloggers, etc
Extend PR support and to promote the use of digital platforms to senior management/DBS spokespersons
Support communications for special projects e.g., DBS Marina Regatta, DBS Asia Insights Conference, DBS Singapore Gallery etc

Senior Director, Digital Communications Resume Examples & Samples

Lead the evolution and roadmap of our PepsiCo Corporate Communications WorldView insights practice, identify key focus areas based on business impact, and lead the strategy and implementation for expansion
Act as the relationship lead across various PepsiCo Communications teams (I.e. Sustainability, Innovation, Media Bureau, Digital/Social publishing, etc), sharing data-driven insights and collaborative strategy optimizations
Lead Communications paid media amplification and native content strategy across digital channels
Lead and manage the internal WorldView team, along with agency partners (analytics; paid media buying and planning)
Partner with internal insights SMEs and key external partners on insights innovation (BETA's; API's; Data sources/Tool Stack)
Lead day-to-day issues management along with global governance of issues management
Lead recurring reputational analysis by analyzing PepsiCo and competitive social and media activity; lead expansion of reputation analysis
Partner with IT on technical aspects of WorldView (the War Room; Data Sources, etc)
Bachelor's Degree in a related field, Masters preferred
10-15+ years of relevant experience
Analytic mindset and insight mining capability a must (ability to distill complex data into clear and meaningful recommendations)
Digital Marketing skills and experience
Deep experience with analytics tools and synthesis
Corporate Communications/PR experience a plus
Experience with paid media strategy and audience channel mapping
Exceptional internal communications skills both verbal and written
Collaborative mindset is essential; experience operating in a matrix environment desired
Ability to influence senior leadership and lead cross functional work streams
Strong leadership skills with a passion for talent development

Assistant Director of Digital Communications Resume Examples & Samples

Create, edit, publish and share daily content (text, images, video and graphics) that brands The American and builds meaningful connections to fans
Execute social media campaigns, including management, monitoring, content creation and promotion
Ensure consistent style, quality and format of web and social media content
Monitor and troubleshoot any issues on TheAmerican.org with the Conference’s website partner(s)
Work with the Conference’s digital staff to distribute video content
Liaison with member institutions, media, marketing, television and other partners on digital coverage of The American
Investigate and evaluate emerging technologies and platforms and craft implementation strategy as appropriate
Capture and analyze appropriate social data/metrics, insights and best practices, and be prepared to act on the information. Provide weekly analytical documents and catalog video, social and web analytics
Have knowledge of CSS and HTML coding
Create web pages
Provide on-site digital and social media coverage of various conference championships and other events
Serve as primary communications contact for assigned sport(s)
Assist with other Conference-related functions as assigned

Digital Product Manager Preferences & Digital Communications Resume Examples & Samples

Minimum of 5 years experience in retail banking or financial services industry managing digital products; minimum of 2 years focused on (product) development and/or (product) marketing
Expertise in understanding and analyzing consumer market research results, such as segmentation analysis and drivers of satisfaction related to the online and mobile financial experience
Quantitative and analytical skills to demonstrate benefit realization of project and marketing initiatives for (product)
Proven ability to use data analytics, research and testing methodologies to drive business decisions
Experience defining and delivering large-scale digital initiatives including requirements gathering, testing and communication planning
BS/BA (or equivalent experience)
Experience working with Enterprise-wide systems that support multiple lines of business
Adept at cutting through the clutter of information and focusing on what’s most important
Excellent written and verbal communication and presentation skills; ability to present at all levels of the organization
Proven ability to lead cross-functional teams without formal authority
Comfortable in a fast paced, growing environment
Comfortable with ambiguity, leading autonomously and making independent decisions
Skilled relationship builder who can work seamlessly as part of a cross-functional team
Familiarity with PMO and SDLC methodologies
Ability to identify problems, analyze situations, make independent decisions and proactively develop recommendations
Ability to think broadly across DCM functional areas and channels and proactively reach out to appropriate contacts as needed
Demonstrated informal leadership across a broader team or across organizations
A confident communicator who can articulate the strategic vision and gain alignment with other parts of the organization
Demonstrated technical acumen and an ability to work with the technology organization to align product and technology roadmaps
Minimum of 7 years experience in retail banking or financial services industry managing digital products; minimum of 3 years leading cross functional teams in (product) development
Expertise in understanding and analyzing consumer market research results, such as drivers of satisfaction related to the online and mobile financial experience
Experience in a large financial institution setting
Experience managing vendor relationships, including contract negotiation

Head of Group Digital Communications Resume Examples & Samples

Digital marketing or similar professional qualification desirable
Significant experience leading a specialist digital team including mentoring, guidance and working across multiple territories with overseas colleagues in an international, technical or professional services organisation
A demonstrable track record in developing a wide range of successful international digital marketing platforms and campaigns within a B2B environment
Deep understanding of traffic/engagement drivers/metrics and analytics to facilitate measurement of success
Substantial experience of a wide range of digital technologies and business models
Excellent writing and presentation development skills
Highly developed interpersonal and influencing skills. The individual will be comfortable working with and influencing people at all levels in the organisation and from different nationalities and cultures. Able to think creatively and strategically and be able to manage multiple projects to successful conclusion
Proven experience in managing budgets and external suppliers
An in-depth understanding and appreciation of communications disciplines including marketing communications, brand, internal communications, PR and business development
Ownership and management of the digital estate which will include managing agency suppliers to the estate
Own the technical roadmap for the digital estate, including functional and aesthetic improvements
Balance content on the Group web estate to ensure that our business and sectors are appropriately represented
Stakeholder management, which includes regular interaction with the Communications teams in all locations and business units to provide best practice digital communications consultancy, campaign planning and digital content development, asset creation, creative briefing advice and idea generation
Technical, content and branding oversight for all web platforms -which includes the Atkins corporate website, the Atkins Acuity website, nine product websites, four regional websites, two digital brand manuals and a number of landing pages and campaign websites -e.g. Intelligent Mobility and the Cyber Resilience report launch
Manage the Angles (thought leadership) platform and work with sector content creators and curators to ensure a constant flow of material across focus areas
In conjunction with Brand Manager, manage brand compliance online, including domain name portfolio -management and protection
Benchmark digital performance and online engagement, monitor competitors and track online activity within our chosen focus areas and against key topics, both planned and ad hoc (e.g. in crisis incidents)
Social Media reputation management through pro-active monitoring for conversations that involve Atkins, whilst also simultaneously monitoring all known Atkins accounts across eight social media channels
Provide consultancy and campaign support for social media campaigns and ensure social media is aligned with group messaging/brand identity and ToV
Campaign planning and support around specialist marketing weeks
General project management for various initiatives within the business for example the Media Hub development and Brightcove multimedia hosting/streaming solution
Policy and guidelines maintenance for Group-wide alignment with approved approaches to digital communications
Monthly digital report produced by the digital team, translating data into insights, providing quick wins, calls to action and recommendations to support better use of digital
Line management of two digital communications staff. Mentoring and developing the team in order to spot opportunities to further add value
Budget management for the team and project initiatives as directed by the Group Digital Marketing Director

Digital Communications & Web Marketing Specialist Resume Examples & Samples

50% - Works independently on a wide range of web design and production, digital communications, and interactive projects. Responsible for digital media production which includes: working cooperatively with key team members; developing site structure for web sites; designing and developing content for web sites; designing electronic communications such as e-newsletters and social media content; creating interactive campaigns; writing or editing copy; making web site enhancements including video clips, web graphics, banners, mini-sites, landing pages, email blasts and social media assets; enforcing university style, identity, and voice guidelines; and sourcing videos, photos, graphics, and multimedia. Responsible for digital publications across their entire content life cycle, including coding, maintenance, and archiving. Assures design, editorial, and technical excellence for web and digital communications projects targeting the universitys internal and external audiences
15% - Plans, implements, and maintains well-structured and well-coordinated university web presence and strategic electronic communications for the Division of University Advancement; works with university communications to set direction and develop meaningful and measurable goals for web and digital content channels. Ensures that digital media, interactive projects, and web content are relevant and useful to users, are clear, consistent, and concise, and align with the universitys branding and strategic goals to maximize impact
15% - Maintains strong technical skills in web technologies and programming languages and stays abreast of best practices and new technology, online communications strategies, applications and tools, and web and digital accessibility practices, to support university communications over web/digital channels. Assists or trains others in web and digital media development through workshops and/or one-on-one sessions
10% - Conducts audience research, web analytics, and content analysis to ensure that digital media/web content is relevant and useful to the universitys audiences, and aligns with the universitys strategic goals. Recommends policies and procedures regarding web and digital media; provides expertise in developing new media design and standards that conform to the campus brand identity; and develops and implements Online communication strategies to foster usability and accessibility
5% - Works with the university communications team on web and digital crisis communications in the event of emergency situations as required
5% - Performs other duties as assigned

Director, Digital Communications Resume Examples & Samples

Lead the digital practice focussing on acquisition strategies and tactics that drive concrete business results (including social)
Drive innovation for clients through digital strategies
Establish strategic direction for digital team and client media campaigns
Maintain a good understanding of market dynamics, targeted client challenges and competitive strategies
Identify and evaluate key partnerships for the business and make recommendations
Oversee the teams and ensure adherence to process and standards
Provide leadership in areas of hiring, training, educating and motivating towards higher level of performance
Merchandize Initiative's digital media products and services internally and externally
Establish and further strong client relationships and team and agency relationships
Cultivate an ongoing understanding of client business, operations & marketing strategies and how these relate to media & communication strategies including trends, issues, position papers
Manage the group profitability and participate in budget planning meetings
Inform appropriate personnel of potential problems and opportunities in terms of client concerns, people and workload management
Manage human resource administration, which includes: maintaining staff levels through effective recruiting, salary administration, performance management and conflict resolution
Attend internal and external media meetings as Group and Initiative Media rep
Active participant of industry buys or prepared to be a participant
Contribute towards the betterment of the overall Initiative product and image: recommend procedures, contribute to Media Mix, identify and communicate potential buying market conditions to peers, attendance at media/client events
Support integration across unit and functional lines at Mediabrands
Attending media seminars and presentations = professional development
Pursue new business opportunities and participate as required in new business presentations

Manager, Digital Communications Resume Examples & Samples

Working closely with Marketing, Development, Strategy, and Scheduling to develop long and short term positioning and distribution opportunities for digital video projects
Recognizing and fostering non-traditional means for video coverage and distribution (Reddit, social media influencers, and emerging mobile platforms)
Collaborating with Condé Nast Corporate Communications and individual brand PR teams
Forging relationships with influential individuals throughout the media landscape
Producing written materials, including press releases, statements, briefing materials
3-5 years relevant experience in digital media, social platforms, and video
Enthusiasm for the evolving discipline of communications, with a focus on non-traditional activation platforms
Record of developing and executing successful media strategies
Pitching, writing and interpersonal skills for communicating with media, internal departments and executive management
Ability to multi-task, work independently and think creatively- while being incredibly detailed oriented
A digital culture vulture. Someone who lives and breathes the internet

Digital Communications Coordinator Resume Examples & Samples

Minimum of one (1) year of experience in a Communications or Marketing support role
Minimum of one (1) year of experience in digital marketing
Experience using Celum Synergy asset management system
Experience using design software platforms
Experience using HTML and CSS web languages
Bachelor degree in Communications from an accredited university
Experience with digital metrics and creating dashboards

Director of Digital Communications Resume Examples & Samples

Candidate must be able to design media-rich websites or microsites, electronic communications and related digital properties in partnership with Web team, writers and print designers to impact multiple marketing channels and convert print communications into online concepts where needed
Experience in digital design and execution with some background in non-profit marketing and communications with an emphasis on fundraising
Knowledge of the principles of responsive design including the use of media queries and flexible layouts in both website and email applications
Candidate should demonstrate a strong understanding of mass email solicitation, production schedule development and implementation, and the effective use of social media to engage donors
SEO, SEM, and PPC marketing experience

Web Designer, Digital Communications Resume Examples & Samples

Collaborate with stakeholders to develop innovative digital experiences that incorporate digital best practices, align with business and design goals, and engage employees
Provide strategic recommendations on new and interesting ways to drive web engagement
Use innovative design styles that enhance the end user experience
Help lead usability testing and research; translate findings into functional improvements
Embrace challenges and always be looking for ways to improve the product
Champion American’s internal visual design and brand standards and maintain consistency and ease of use across all internal platforms
Embrace the creative process through discovery; explore and create conceptual models, flows, sitemaps, and navigation schemes
Deploy content from various content management systems utilizing CSS/HTML skills
Look for ways to employee innovative emerging technology to accomplish communication and engagement goals
Minimum 3 years experience in developing engaging web-based interfaces
Strong visual design skills including screen layouts, information design, motion graphics and typography
Thorough knowledge of Adobe Creative Suite, HTML5, XHTML, CSS, Javascript, jQuery, jQuery Mobile, SQL, AJAX, and PHP, and demonstrated web design skills
Experience with responsive/adaptive design techniques
Ability to collaborate with other designers and manage a web development project from initial design concepts to implementation
Experience with user testing to inform design and development
Experience with organizing large amounts of content to deliver user interfaces that are meaningful and easy to use/navigate
Ability to perform in a fast-paced, Agile based, iterative environment
Experience working with social business or enterprise social collaboration platforms such as Lithium, Jive, Yammer, SharePoint, or Salesforce.com communities
Portfolio of work that demonstrates required skills and detailed attention to typography, color, imagery, motion, and graphic elements

Advisor, Corporate & Digital Communications Resume Examples & Samples

Represent the communications team in various Canadian or North American cross-functional teams, as required
Liaise with and supervise various suppliers
Five to eight years of experience in communications and digital media / social media
Good understanding of communications and digital communications
Knowledge of the following software’s is an asset: Photoshop, Illustrator/InDesign, uberVU (social monitoring) and CISION (social publishing and monitoring)
Autonomy and initiative
Attention to detail, coupled with a keen sense of the big picture

Manager, Internal Digital Communications Resume Examples & Samples

Act as “Managing Editor” of OneMD employee news site
Portal Education
Manager of web platforms and liaison with IT partners
Represent MD on the Enterprise Portal Team
Monitor comments and manage responses as appropriate
Experience working in high volume Social Media, Marketing, Communications, and/or Public relations environment, ideally for a large corporation or agency is required
Must have knowledge – theory and practice -- of web platforms and graphic development
Must have demonstrated experience detecting potential negative or crisis situations and work with appropriate stakeholders to mitigate issues?
Awareness of employee contributions to social media and ability to shape corporate social media policy in collaboration with others is required
Proven exceptional judgment, professional maturity and discretion is required
Must have a demonstrated history of anticipating issues and taking proactive action to develop and implement an appropriate response plan
Must be comfortable multi-tasking and able to deliver results under pressure and tight deadlines and on an occasionally non-traditional work schedule
Must have strong communication skills including writing, editing, proofreading, and presentation
Results oriented with a strong sense of urgency is required
Must have vigilant attention to detail
Must have the ability to create and adhere to timelines and schedules
Must have confidence to share opinions and suggest improvements
The position is based in New Brunswick, NJ, and will require 10% travel (Domestic and International).Communications

Assistant Director, Digital Communications Resume Examples & Samples

Project Management Capability
Problem Solving Skills
Content management systems
Email marketing tools
Event registration tools
Form building tools
Survey building tools
Reporting tools
Apps
Communications Skills
Metrics and Reporting

Digital Communications Professional Resume Examples & Samples

Contributes to development of the Online and Social Media communications strategy for both internal and external of Thailand
Analysis, Concept, Implementation and Evaluation of digital communication campaigns of business messages, core messages and relevant corporate issues to relevant target groups in online & social media
Contributes to content creation and optimization according to channel and target group
Plan, implements and optimize performance of digital campaigns based on customer segment data and digital communication strategy
Monitors online & social media communication and KPIs
Optimization of owned & operated digital channels and assets for different device types
Siemens Thailand website and intranet management
Consult internal community on digital transformation of Siemens communications

Director of Digital Communications Resume Examples & Samples

Responsible for all website content management, homepage updates, news feeds, event information, & program and faculty directory pages
Gather and generate content for social media feeds including Facebook, Twitter and LinkedIn
Manage and create content for campus digital flat screens and kiosks
Daily monitoring of news about the law school and its faculty, plus dissemination of all important events and news on the Cardozo website
Coordinate communications office team, including writer and video producer for event promotions and digital news campaigns
Key contact person for administrators, faculty, student groups
Supervise advertising and marketing of public events
Coordinate writing and release of press releases, working with administration to develop communications strategy for important messages from the law school
A key contact with Yeshiva University communications and public affairs team, including the vice president for communications and the university creative director
An understanding of creating and maintaining brand identity
Interact on a daily basis with administrative offices including admissions, alumni, Deans Office, Career Services, Event Planning, and Institutional Advancement
Bachelor’s Degree in a communications or related major; and 2+ years of experience as a manager in communications or a related field such as journalism
Experience in an academic office a major plus
Some successful project management experience
Experience generating and managing digital marketing campaigns in-house and in paid media environments
Strong capability in all digital communications. Social media expertise
Demonstrated ability to manage communications projects, working with others to produce content on deadline
Proven experience as an excellent writer and proofreader
Must be highly proficient in all digital platforms
A CMS expert, experience in Drupal a major plus. Familiar with Adobe, InDesign, Photoshop, Constant Contact
Design capability or sensibility preferred for basic invitations, digital news blasts and in-house electronic information screens
Able to work efficiently and collegially with other university offices as well as outside freelancers and vendors
This person must be a self-starter, capable of managing a team as well as working independently
Must be an excellent communicator who is able to diplomatically work with faculty members and students to create a positive work environment and workflow—while establishing clear and achievable expectations
Must be able to analyze and solve problems and to establish clear workplace systems that produce results

Coordinator, Digital Communications Resume Examples & Samples

Develop promotional, ad hoc, scheduled, triggered, and dynamic-content driven email campaigns across multiple business units
Manage the workflow and schedule for promotional email campaigns; Coordinate the end-to-end email production process for email deployments
Provide email and communications thought leadership to internal business partners and franchisees
Optimize email marketing campaign performance through A/B testing, personalization, and dynamic content
Coordinate email content and assets executed across campaigns. Manage email and digital asset library
Work with design & development team on email creative development and review with legal. Ensure accuracy, quality, and brand consistency across all emails
Collaborate with content marketing team members to curate deeper stories or to leverage assets for communications. Influence content strategy by utilizing analytics to identify opportunity and fill content gaps
Build targeting request and campaign requirements and manage database segmentation targeting through SAS Campaign Management Tool
Deploy multiple email campaigns per week through ESP
Tag and track all communications appropriately in order to measure effectiveness against campaign goals
Consolidate results and report on email initiatives. Monitor, track, report, and make recommendations to continuously improve upon email campaigns
Manage/ support of special projects as needed including areas of process improvement, creative refresh projects, launch of other digital communications channels (SMS, mobile)

Manager, Digital Communications Resume Examples & Samples

Develops and directs the implementation of strategies to substantially improve efficiencies and service provided while reducing costs
Facilitates the development and implementation of goals and performance standards
Manages processes and projects that are aligned directly to operational goals and budgets
Works closely with the appropriate parties to implement high level quality and performance management initiatives
Plans, conducts and directs work on complex projects/programs necessitating the origination and application of new and unique approaches
Ensures corporate initiatives are implemented to achieve optimum results
Establishes objectives, schedules, and cost data of business function being managed
Applies a comprehensive knowledge of a particular field of specialization to the completion of assignments
Advises management in long-range planning for areas of specialization
Directs, develops and implements appropriate changes in area(s) policy and procedures under the guidance of the Sr Manager and/or Director
Acts in a Liaison Capacity with other areas and business units to implement and communicate business strategy as it relates to Operations
Responsible for managing and oversight of training and reference materials including content, work instructions, and tools necessary for associates consumption
Identify, implement, participate, and lead process improvement initiatives
Manages or oversees new implementations for the business like expansions or integrations
Acts as a subject matter expert for the lines of business assigned
Required A High School or GED
Minimum of three-five years of experience managing matrix and cross-departmental projects with a high level of client interactions. Proven track record in successfully handling multiple projects at one time. Ability to multi-task and reprioritize activities with little supervision
Strong knowledge of project development life cycles, web technologies and web development processes
Demonstrated strategic/enterprise view while maintaining attention to detail
Proven ability to understand/respond to complex subjects and provide logical/effective solutions to business needs
Solid interpersonal skills and demonstrated ability to influence internal and external constituents
Ability to work within tight timeframes
Intermediate Ability to lead/manage others
Advanced Demonstrated interpersonal/verbal communication skills
Intermediate Other Strong knowledge of call center planning and the ability to create and implement a capacity plan that meets goals
Intermediate Other Solid understanding of managed care and its place in the health care industry
Advanced Other Strong knowledge of modern call center systems and ability to utilize them to their maximum potential
Intermediate Other In-Depth functional knowledge and broad multi-functional knowledge

Head of Global Digital Communications Resume Examples & Samples

Creates and executes in collaboration with others a comprehensive digital communications strategy as part of the company’s Communications Strategic Objectives and to effectively leverage content in digital channels in achieving specific business outcomes
10+ years of progressive experience in private sector and/or government external communications is mandatory. Progressive digital communications/Social Media experience of 8-plus years is required. Pharmaceutical or applied Science experience of 5-plus years is highly desirable. Demonstrated experience in successfully working in a matrixed organization is a plus
Drives digital communications efforts by acting as an advocate for integration of all digital initiatives, including social media
Provides training for global communications team and select business partners on incorporating digital communications/social media techniques into their work and into the corporate culture

Gcg-regional Digital Communications Platform Specialist Resume Examples & Samples

Identify key business priorities and customer pain points to create a digital product road-map
Manage product definition, design, build, deploy, and tracking cycles in partnership with the relevant stakeholders across Business, Design, IT, Marketing/Sales
Own the associated KPIs
Be proficient in platform integrations for Social Messengers, email, SMS, e-statement and e-alert platforms
Work proactively & independently to address project requirements and articulate issues/challenges at appropriate time to address project delivery risks
Provide product thought leadership in developing business requirements and identifying and addressing issues during project delivery
Demonstrated passion for product management and the ability to “own” a product and its associated business results
The ability to establish early and across-the-board alignment of business requirements, design scope, and technical and risk feasibility, is critical for this position
Experience interfacing with cross-functional teams
Minimum 5-8 years of business experience: background in digital product management, and specifically in the mobile app/responsive space will be a big plus
Have rich experience in Digital Communications and Messaging platforms
Experienced in business analysis/solution and problem solving
Exposure to middleware / messaging technologies
Track record of working on multiple technologies and complex projects with satisfactory business results
Knowledge of Marketing Cloud platforms such as Salesforce Marketing Cloud is a plus, but not required

Digital Communications Coordinator Resume Examples & Samples

Maintain content for Harvard University's Public Affairs web properties and associated social media accounts
Establish, implement, and maintain processes, guidelines and schedules to ensure content remains up-to-date and is continually refreshed on Harvard University Public Affairs web properties
Ensure consistency and excellence in web content quality by documenting and enforcing best practices
Ensure optimal use of Drupal Content Management System
Maintain and review content/events aggregated by web properties and social media accounts
Monitor and report on website and social media analytics and tracking to ensure continuous improvement with an eye to expand online audiences
Review incoming email for website feedback and monitor outgoing email newsletter analytics
Support the development of an editorial calendar and overall content strategy for the web and social media accounts
Work with content teams and individual staff to design tailored digital communications solutions for Community Affairs outreach efforts (web)
Design web pages and assist in content production as required to achieve communications objectives
Assist in quickly posting and creating online content and ability to adapt easily to change
Act as website editor with responsibility for reviewing and publishing website content
Research, as needed, products and services in the market to enhance our website functionality in line with our goals
Develop and manage contractor deliverables when additional web or database support is required by Community Affairs
Coordinate with the Senior Associate Director of Content Strategy and Assistant Director of Community Program Marketing to implement best practices and templates for digital publishing and measurement
2 + years of relevant experience preferred
Experience with web content management systems, social media management tools, and analytics tools including Google Analytics
Position requires demonstrated knowledge of web technologies and experience maintaining web content management system
Knowledge of social media channels, email marketing and other digital tools
Must be highly organized and detail oriented; strong project and time management skills
Must be able to work independently and in collaboration with multiple internal stakeholders
Must have exceptional interpersonal and project management skills, writing and editing skills, and a proven record of working collaboratively with a wide range of constituents
Ability to manage and prioritize multiple projects, work independently and in collaboration with team members
Creative, innovative thinker, action-oriented, versatile, ability to adapt in dynamic environment, resourceful and honest, sense of humor
Computer software & hardware knowledge and proficiency is ideal, including: XHTML, CSS, web standards including accessibility and usability, content management systems (particularly Drupal), FTP Clients, Acrobat, Photoshop, Illustrator, MS Office

Manager, Digital Communications Resume Examples & Samples

Lead EMEA content and community strategy for localized social platforms; working closely with the global team in New York developing and overseeing the execution of strategic social initiatives, including campaigns, supervision of channel accounts, content vision and overall execution
Work with NY teams to localise on-going social content plans - supporting each season’s collection, as well as seasonal campaign initiatives and local market activities supporting Retail, Ecommerce, Wholesale, Franchise, Licensee and CRM teams across Europe
Be the main point person connecting brand marketing with the European ecommerce team, linking in with the performance marketing, digital trade and digital design teams, supporting 6 localised websites
YouTube, Google+) and how each platform can be used in different scenarios
Ability to think laterally and creatively and problem-solve while juggling multiple tasks
Exceptional project management skills a must with the ability to manage several projects simultaneously and remain calm under pressure. Experience in working across different global cultures a plus
Excellent written and verbal communication skills, strong organizational skills and attention to detail
Proficiency with Microsoft Office and social monitoring tools
Proficiency with Adobe Creative Suite and Adobe Marketing cloud a plus

Senior Manager, Digital Communications Resume Examples & Samples

Defining a vision, strategy and roadmap for our digital channels and leading a team of professionals in delivering strategic online communications that resonates with Bombardier stakeholders, both internally and externally
Collaborating with members of the Bombardier network to ensure digital communications are integrated and aligned for the greatest possible impact
Leading the execution of a creative social media and content strategy that supports Bombardier’s stakeholder relations priorities
Ensuring our approach to media monitoring proactively supports the needs of senior leaders across the organization, and empowers our communications teams to manage media relations effectively
Leading the refresh of Bombardier.com and the complete overhaul of the company’s intranets, and delivering a communications tool that drives engagement with stakeholders
Acting as project manager for large-scale digital projects, including
Passionate about online communications, usability and creating compelling content that resonates with our target audience
A creative thinker with the right technical competences
A team player who enjoys collaborating with teams across the world and is energized by change

Web Designer, Digital Communications Resume Examples & Samples

Translate the needs of the end user and business partners into designs that motivate and inform
Collaborate with stakeholders to develop innovative digital experiences; leveraging user feedback, in-depth analytics, and digital best practices
Deliver high-quality, on-brand design solutions within tight timelines
Provide strategic recommendations on new and interesting ways to drive web engagement through creative design
Minimum three years of experience in developing engaging web-based interfaces, using the latest responsive/adaptive design techniques
Thorough knowledge of Adobe Creative Suite and the most common coding languages (HTML5, CSS, etc.)
Experience working within a content management system, such as Jive, WordPress, Yammer, SharePoint, or Salesforce.com communities
Portfolio of work that demonstrates creativity, required skills and detailed attention to layout, color, imagery, motion, and graphic elements

Digital Communications Coordinator Resume Examples & Samples

Demonstrated knowledge of Drupal preferred
Experience with email marketing platforms (Salesforce Marketing Cloud, Marketo, MailChimp etc.) and list development/segmentation strategies
Experience with multiple social media platforms
Experience with Google Analytics
Familiar with photo and/or video editing software
Experience with PHP, HTML, CSS or other coding language

Digital Communications Product Manager Resume Examples & Samples

Collaborate with a wide array of business and technology partners to continuously build and evolve the product vision and roadmap
Develop business cases to support product development goals and create concise, compelling content to present and sell product concepts and business cases to senior leadership
Drive the execution of prioritized projects in the roadmap, and provide expertise and guidance into initiatives which cross-impact the product
Lead the process of translating high level product concepts into tangible features and workflows
Develop clear documentation of the scope, business requirements, use cases, workflows, wire-frames, and other materials as needed to support UX design and development
Collaborate with design, engineering, operations, and marketing teams to deliver the initiatives
Manage communications and relationships with cross-impacted initiatives and stakeholders to ensure business needs are met
Establish product analytics and reporting and monitor performance and utilization
Analyze and synthesize key themes from product analytics, user experience research, competitive and market analysis, and company goals to drive product planning
Understand, manage, and communicate prioritization of features, with a mind toward user and business benefits and tradeoffs
Establish and maintain strong controls practices and support external evaluations
Build and present executive product updates
8+ years of product management or relevant experience as well as record of individual technical achievement
Expertise in defining and building out product roadmap and business models
Thorough understanding of financial modeling, forecasting and tracking as it relates to product delivery
Experience leading cross functional teams and driving execution in a variety of delivery models
Ability to influence stakeholders with diverse points of view
Structured thinker, effective communicator with excellent written communication skills
Proven track record of delivery and new product feature creation
Ability to prioritize projects and efforts according to business need and industry trends
Familiarity with the business services and offerings associated with Chase
Ability to influence people at all levels across a broad variety of job functions
Demonstrated ability to manage tight delivery timelines and calmness under intense pressure
Commitment and self-motivation suitable to a start-up team
BS or MS in Business Management or comparable field of study
Experience with agile product development techniques and continuous integration philosophies and practices for speed to market is a plus

Manager, Email & Digital Communications Resume Examples & Samples

Lead the email marketing channel for our direct to consumer business plus our 14 brands end to end
Manage the ReadyRefresh email marketing program from calendar creation, email channel strategy, creative, agency management and email deployment
Introduce new ways of email marketing leveraging data and the SalesForce Exact Target product to drive faster cycle times, reduce creative efforts and increase automation of email generation
Manage digital marketing programs for refer a friend through a third-party affiliate platform
Elevate and accelerate integrated digital capabilities supporting the objectives of brand building and ecommerce acceleration
Identify and provide resources and capabilities that enhance Brands' overall digital effectiveness. Proactively identify brand needs
Participating in the relationship management and joint business planning with key digital partners (Social Networks, Marketing & Media Platforms and digital and mobile properties) for NWNA
Perform additional assignments as needed
Minimum 7 years Marketing experience with at least 3 years in Brand Social/Digital communications in a leadership capacity, from a relevant consumer products industry
3- 5 years of email marketing experience
Experience with SalesForce suite of products or similar marketing technology solutions
Direct to consumer marketing experience a plus
Proven capability in leading collaboration across different teams (Brand, eCommerce, Media, agencies, etc) to provide integrated Brand Digital communications leadership
Solid experience in the area of digital analytics and evaluating data sets to extrapolate trends and learnings to inform the business
Proven expertise in digital marketing and good understanding of technology, social and industry trends
Experience in/ ability to develop and share digital Best Practices and learnings with others with knowledge-building intention
Passion to stay on the forefront of emerging forms of digital marketing
Flexibility and Hands-on approach to business a must
Strong interpersonal, collaboration and leadership skills. Ability to effectively interface at all levels
Strong budget management skills
Must meet NWNA value guidelines. High integrity, ethics, etc
Must fit into Nestle Waters culture; able to work in low bureaucratic/political environment, outside the box thinker, sense of humility, flexible, adaptable to changing conditions, and be an excellent team player

Assistant Director, Digital Communications Resume Examples & Samples

Proficient in Adobe Photoshop, HTML and CSS
Fundamental understanding of Web design, user experience and SEO best practices
Experience with Web CMS technologies (experience with iModules Encompass platform a plus)
Basic understanding of database integration techniques
Knowledge of higher education / nonprofits / fundraising
Strong project management and organizational skills
Excellent communication and interpersonal skills; must be able to build relationships with people of all constituency groups
Knowledge of the latest Web and accessibility standards
Highly detail-oriented
Able to work efficiently under tight deadlines
Team player with a positive attitude
Flexible and adaptable to shifting priorities
Able to work independently and in a collaborative team environment

Director, Digital Communications Resume Examples & Samples

Drives the establishment of objectives, plans, standards, training and governance ensuring successful implementation and maintenance of all digital communication capabilities
Develops and implements an overall digital communication strategy tied to the strategy identified by the Marketing and Communications department
Serves as the editor of Magellan’s flagship website, as well as other associated websites
Serves as the editor of the company’s social media channels, driving content connected to strategic growth and brand awareness
Leads customer service and brand response on social media platforms
Creates communications such a video scripts, social media posts, blog posts and other written material, as necessary

Digital Communications Snr.manager Resume Examples & Samples

This role will be responsible for all aspects of digital content marketing from strategy to content development and management supporting the Vodafone branded claims and the existing and new products and services, for consumer and business
Responsibilities will include leading and implementing content marketing strategy to support immediate and long-term strategic objectives, and to build awareness & consideration of Vodafone’s brand, network, innovation(s) and Vodafone’s existing product and services portfolio. The desire for this individual to motivate and drive strong creative thinking is critical outcome, while factoring in an understanding of the market, voice of the customer, growth segments and product insights to develop a clear position - and to then embrace/harness this strategic thinking to then champion content marketing strategy across all communication platforms
Success in this role will be dependent on the individual’s ability to adapt and able to work in a changing environment, with proven experience in developing, executing and managing a Digital Content Marketing Strategy
Develop, document, execute, and continuously refine a content strategy, roadmap, and program calendar that supports and extends our breadth of network excellence, customer experience, products & services
Develop innovative recommendations and solutions for releasing content
Translate brand needs into sound recommendations for content strategy, plans and tactical execution
Develop a social plan for social selling, social advocacy & social media
Develop and manage social, creative development, implementation, tracking and tools
Keep up with latest advances in search advertising platforms and technology
Ensure integration of digital efforts into overarching marketing campaigns
Establish KPIs for all content. Evaluate content against those KPIs and use this data assist with decision making
Collaborate with other content creators (Cons & Business comms teams, activations team and potentially Digital CVM) to re-purpose existing content while curating and creating additional content to meet the program needs
Capture insights to develop targeted content that speaks directly to customer’s mindset
Ensure all content programs embrace monitoring, measurement, analysis and continuous optimization
Provide leadership on digital marketing strategy across internal and external partners
Ensure all content is on-brand, consistent in terms of quality and tone of voice, for all channels including collateral, digital, social media, newsletters, and more
Select and manage external content vendors as appropriate
Partner with internal teams and manage external vendors to execute web content, SEO, display, mobile and emerging online media campaigns
Implement best practices and devise strategies to drive traffic and conversion
Working with agency and internal teams, develop and implement strong digital creative and content, including landing pages, microsites, member portals, desktop and mobile applications, infographics and banner ads
Cultivate a data-driven mentality with emphasis on analysis, insight, and recommended action
Evaluate effectiveness of digital programs through metrics and analysis
Define and own digital marketing KPIs and budgets with the ultimate goal of measuring content effectiveness via attribution modeling
Contribute to the ideas, development, creation, and implementation of all customer facing marketing programs for the business and the company at large
Manage the digital content budget
8+ years of experience in Digital Marketing
Experience in Telecommunications sector
Speaks fluent English (and preferably Arabic)
Deep understanding of the digital marketing landscape, from an industry, marketer, consumer and publisher perspective
Ability to understand, analyze and build narratives around the major trends and developments in the industry
Experience working with and managing advertising agency and internal cross function teams in the development and implementation of marketing communications plans
Tertiary marketing degree relevant for position

VP Digital Communications & Audience Engagement Resume Examples & Samples

10-15 years of professional experience in media/marketing/communications/technology
Leadership qualities with the ability to motivate a team to perform at its highest level
Proven change management experience with the ability to translate vision into concrete work programs that make a tangible difference
Expertise in digital media applications, both with regard to their technical specifications and their most appropriate use in an editorial and marketing context. The VP is well-versed in emerging trends in the industry and able to open up new channels for broad stakeholder communication
Expertise in marketing content to large audience groups to grow the volume and quality of Elsevier’s engagements with external/internal stakeholders and affect a shift in their perception of Elsevier
Understanding of business processes and vision for how support functions (such as Global Communications) enhance core business operations
Ability to write/edit clean, engaging and impactful copy for a multitude of applications and channels

Digital Communications Mgr Resume Examples & Samples

Five years experience with project management and project implementation
Five years working with multiple communications media
Two years experience with developing social media strategies
Skilled in developing and using contemporary communications, including video, .gifs, images, social media and infographics
Demonstrated ability to maintain focus on strategic impact of individual communications programs and counsel offered to colleagues and leaders in the organization
Strong interpersonal skills, including demonstrated confidence and adaptability in a rapidly changing and evolving workplace
Ability to prioritize and manage high-volume of projects while meeting deadlines and maintaining high standards of quality

Digital Communications Operations Manager Resume Examples & Samples

Supporting Senior Strategic Communications Director in developing strategy and roadmap to implement vision for digital communications and collaboration at Citizens Bank
Defining, implementing and executing Citizens internal digital communications and collaboration strategies across all businesses lines and functional groups
Managing continuous improvement of our current portfolio of bank-wide internal Digital Communications and collaboration platforms
Analyzing tools, usage metrics and processes to refine approach, foster adoption, and recommend and implement solutions
Shaping and developing digital spaces as a key resource to facilitate internal communications and collaboration among colleagues
Designing and implementing common user interface standards, system usability guidelines and design/page guidelines while staying current with industry trends, technologies and best practices
7+ years demonstrated analytical skills to understand business requirements and recommend solutions for improvements. Skilled in communicating and managing the implementation of those requirements to partners in technology services and other divisions
7+ years translating business needs into functional requirements and reporting results in a way which is easy to understand for a broad business audience. Proven results implementing digital tools/platforms
5+ years demonstrated record of excellent written and verbal communication, including user documentation and process guides
5+ years regular interaction with end users and the ability to build confidence and gain consensus for digital projects throughout the organization
4+ years demonstrated record of success and leadership across divisions and organizational levels
Outstanding interpersonal and teamwork skills
Ability to work on multiple projects with tight deadlines in a fast-paced changing environment
Strong business awareness and experience
Self-motivated, autonomous and well organized
Flexible and adaptable

Digital Communications Coordinator Resume Examples & Samples

Demonstrated knowledge of social media best practices and principles
Experience with multiple platforms
Demonstrated knowledge of Drupal; may be substituted with demonstrated web development and site management experience in similar platforms
Experience with HTML, CSS; experience with JQuery, Bootstrap, a plus
Experience with mass email marketing platforms (Salesforce Marketing Cloud, Marketo, MailChimp, etc.)
Experience with Google Analytics or similar platform
Experience with photo and/or editing software a plus

Head of Brand & Digital Communications Resume Examples & Samples

Accountable for the creation, engagement and execution of the Openreach digital communications and brand strategy in line with overall BT Group & Openreach digital, brand and business strategy
Build a new digital & brand strategy for an independent Openreach. Create the digital identity for an independent Openreach and its application across all customer touchpoints
Lead the brand leam delivering the new Openreach brand project, coordinating closely with group brand and Openreach internal stakeholders: HR, internal, CC&P
Subject matter expert for effective digital communications to end customers, working closely with TSO (BT’s internal Technology, Service and Operations division), CPs, external suppliers and internal Openreach stakeholders to influence execution of strategy
Digital and brand expert advising Openreach exec on the ongoing development of the brand and our digital engagement strategy
Design and launch the new corporate website
Lead on the development of a new Openreach tone of voice
Management of our external owned digital channels including our websites (our consumer-facing, infrastructure, and CP-facing websites; as well as our new corporate website), and social media (including our recently-launched Twitter channel)
Proactively manage and be the guardian of the Openreach brand – its visual identity and tone of voice - and the governance framework to refresh
Design and deliver digital improvements to digital channels and content which improve our customers’ experience
Act as the lead within industry forums, working with CC&P & customer experience, to work with CPs on the development of, and launch of tools for end customers e.g. re-appoint on twitter
Develop the business cases, narrative & strategy to achieve the above
Lead the Digital and Brand team to deliver high impact, compelling campaigns that are commercially centred, highly professional and outcome driven
Collaborative working with the head of media and PR, the head of external affairs and policy, the head of purposeful business to help define & implement external communications campaigns
Equip Openreach communications colleagues with materials, messaging and collateral to promote seamless and consistent delivery and minimise duplication
Work with Legal, Regulatory and other colleagues as required to ensure alignment of campaigns and compliance with regulatory & statutory needs
Monitor, measure and evaluate digital communications campaigns and take learning to improve future outcomes
Effective management of internal stakeholders to include the provision of campaign reports and evaluation
Work with Openreach operations and customers service teams to launch customer self-serve tools across digital platforms
Commission and manage the services of suitable agencies to drive best outcomes and value where necessary
Work collaboratively with the wider communications community across BT Group, including Group Marketing and Brand and Group Corporate Affairs
Manage the digital and brand budget to ensure cost effective execution and ROI
TBC – manage the advertising and marketing campaign for the Openreach re-brand (c. £2m)
Evidence of the advanced skills and experience required to run digital communications and marketing/brand, and a broad team as a functional specialist
Can demonstrate a high level of skill in content development (creative and interactive content)
First class influencer and communicator with a track record of delivering customer impacting, digital communications campaigns
Proven skills required to manage in a complex, technically challenging, multi-stakeholder environment
Ability to work with a range of research and/or insight to develop a clear understanding of what works and where activities are driving customer decisions

Digital Communications Co-ordinator Resume Examples & Samples

A relevant tertiary degree (preferred)
Video shooting and editing (essential)
Some graphic design skills e.g. Photoshop
A creative mindset: you are always curious and committed to content that is engaging, provocative and vibrant
Good writing skills, with excellent attention to detail and quality
Digital connectedness: you’re an avid user of social media and observer of trends

Senior Digital Communications Resume Examples & Samples

Create an effective digital strategy for brand Innovation concepts based on key objectives
Design digital ecosystem, user journey and connection planning across touch points
Define the digital initiatives that live within that strategy across touch points
Drive planning and implementation within global weekly DTC calendar
Manage digital asset creation efforts
Oversee all production of tools and activities across platforms
Manage creative and production agencies/partners
Align content & connection planning with UX/CX teams
Drive the implementation and follow-up across all markets
Implement consistent campaign / activation evaluation based on business/brand KPIs
Integrate with cross-functional departments to ensure flawless execution and seamless connection plans: e-Com, IT, Media, PR, Customer Service, CRM, Retail, etc
Lead local markets and oversee the collaboration with them in order to
Strong strategic skills and ability to turn goals into strategies and strategies into initiatives
Deep knowledge of and ever changing digital media landscape across touchpoints
Wider understanding for brand storytelling
Strong commercial knowledge and business acumen
Advanced experience in project management – including critical path management to deliver projects on time and within budget
Extended experience with digital production process and technical nature of developing digital marketing initiatives
Strong influencing skills and interpersonal skills (e.g. communication, cross-functional collaboration)
Ability to collaborate and manage platforms and tools used by multiple functions
Demonstrated understanding experience delivering solutions or services via new and emerging web technologies
Experience partnering with and leading internal resources
An ability to articulate which elements of digital marketing are suitable for different campaigns and how they deliver results
Driven by innovation and technology
English (spoken and written)
Bachelor’s or Master’s Degree in Marketing, Communications, Design, Business or a related field
5 years digital marketing experience managing creative and technical teams
10 years of relevant work experience in an international marketing environment

Digital Communications Coordinator Resume Examples & Samples

Support the execution of all global Digital Communications concepts, ideas and partnerships that promote all business lines and products, working closely with the Digital Marketing and Marketing teams
Help coordinate across all stages of Digital Communications programs: including global strategy, product management, product storytelling, content capture and report compilation + distribution
Earned digital tracking + reporting: Identify and compile into reports all key social media coverage from influencers, editorial outlets and relevant digital media channels as it relates to coverage of brand launches and news in partnership with regional communications teams
Use and identify new technical and digital platforms to help with digital media and influencer analytics
Work in support of Digital Communications Director and Digital Marketing team, ideating and developing content for owned and earned social media properties, across all Calvin Klein brands and initiatives
Assist the Digital Communications Director in identifying and managing relationships with key cultural talents, digital influencers and industry partners who align with the brand’s message, lines of business, aesthetic and lifestyle globally
Assist in seasonal development of global digital talent strategy in partnership with regional communications teams: setting social media guidelines, identifying the season’s commercial product programs and curating talent selection
Facilitate internal communication across Global Communications and regional communications teams around events, campaigns, editorial efforts, brand news and digital talent programs for aligned global strategy
Assist in the management of digital influencer database and liaise with talent teams on content creation, product coordination and posting timelines
Assist in the creation and development of internal and business-to-business presentations, strategies and collateral materials
Consistently research and identify online/digital opportunities for the brand and relevant trends
1-2 years of relevant experience in the digital/social media space ideally with a fashion/beauty/fragrance focus, and a long-term desire to pursue a career in digital communications and fashion public relations
Strong interpersonal communications skills and ability to work productively in a fast-paced, creative, collaborative environment
Resourceful, creative and self-motivated with strong organizational skills and aptitude for immediately developing a highly organized approach to managing multiple projects
Must be motivated, flexible, poised, and adaptable in rapidly changing and fast-paced environment
Developed editorial and design skills (writing, editing, grammar, proofreading, laying out + designing presentations, etc.) along with a high-level of creativity
A strong aesthetic sensibility and exposure to/understanding of fashion, photography, architecture, and/or art required

Manager Digital Communications Resume Examples & Samples

Develop, implement, and manage comprehensive, digital communications programs including email and mobile text/SMS to measure, track and analyze marketing programs and performance across all brands
Collaborate with a wide array of business and technology partners to continuously build and evolve digital communication channels
Oversees entire customer life cycle for all email and mobile/text messaging strategies, including design lay-out, features, functionality, messaging, and analysis of subscription, delivery and open rates
Ensure maximization of all communication opportunities across all digital platforms
Develop best practices and test methodologies based on analytics, driving valuable marketing relationships with our customer base
Lead and develop new digital communication channels across the customer journey
Ensures brand and message consistency across digital media initiatives are met at all times, working with brand marketing team
Set the thought leadership on email and mobile text/SMS program for the business, ensuring a constantly evolving and top of the line program is operational
Accommodate diverse customer journeys through acquisition and retention marketing across multiple device types such as mobile/desktop
Works closely with internal stakeholders to coordinate digitally optimized marketing campaigns, preparing for sends and troubleshooting any technical or customer facing issues, ensuring most optimal experience possible
Ensure timelines and go-to-market planning runs smoothly across all channels
Support the development of a program roadmap that ensures the growth of our program for current as well as future
Manages a high performing team who executes and implements new digital communication channels for multiple brands
Creative input for new digital retention plans and promotions
Utilizing e-commerce best practices for online sales to new and existing customers
Researching and resolving escalated customer disputes in relation to fulfillment of rewards and promotions
Communication with billing vendor and fulfillment vendors
Communication with back office teams, sales operations, and customer service
Interacts with most internal departments and several external contacts
HTML, DreamWeaver Photoshop and illustrator email marketing experience, ExactTarget experience analytical skills, organization skills, etc
Ability to monitor, analyze and report on campaign results and provide optimization recommendations to continually increase campaign effectiveness
Strong understanding of HTML, CSS and digital marketing
ExactTarget experience Creative, high energy, innovative, proactive, and resourceful
Experience learning and writing advanced AMPscript (or similar programming language) for dynamic content, and programming automated campaigns
Experience working closely with technology organizations to deliver marketing capabilities
Experience with building customer journeys with Salesforce Marketing Cloud highly preferred

Consultancy Developer of a Website & Digital Communications Strategy Resume Examples & Samples

Undertake remote consultations with the National Dialogue Communications and Information Unit of the Secretariat and the UNDP Communications team to brief on the project overview, branding/messaging documents, process documents, and progress on the National Dialogue to date
Conduct an initial assessment report and website strategy based on remote consultations with the National Dialogue Communications and Information Unit, the National Dialogue Steering Committee, and other relevant stakeholders on the capacity, needs and features of the website and digital strategy. The website strategy should be based on the assessments, and clearly outline the website purpose, vision, style/”brand”, intended audiences, usability, interactive features, site map, navigation flow, content management system, and sustainability plan
Initially deploy the website infrastructure and landing page in-country (non-public, not search engine searchable), in order to assess for iterations needed to improve in-country performance of interactive features given internet speeds. This initial set-up and deployment includes arranging hosting of the website and advising for domain registration. Testing at this time for mobile functionality
Conduct a training for designated members of the National Dialogue Communications and Information Unit on the digital strategy, including updating and maintaining the website
Develop a user manual to enable members of the National Dialogue Communications Working Group to perform content upload, system maintenance and administration
Submit a final version of the official National Dialogue website, fully functional, interactive and integrating social media
Handover of the source code: full source code including all developed libraries shall be handed over to the National Dialogue Communications and Information Unit and UNDP
Support and maintenance: 5 days of administrative and technical support, quality control over a period of 6 months (31 August – 31 December 2017)
At least 3 years’ technical experience in designing and arranging hosting of websites
Proven knowledge and experience in designing high quality and dynamic websites that are accessible and easy to administer
Knowledge on website security and website hosting services
Knowledge in web-based graphic design
Ability to design holistically and synthesize inputs from a variety of stakeholders
Demonstrated practical experience in training and development of user manuals
Experience deploying information technology in a development context, the East Africa region, or as part of a similar national dialogue process is an advantage
Degree or equivalent in Law, Political Science, Social Sciences or Development Studies. 20%
Experience of working with rule of law institutions or criminal justice system
Experience in critical analysis of legal systems and advising judicial reforms
Experience in collection, compilation and analysis of case data and case management reports. 50%

Director Digital Communications Resume Examples & Samples

As leader of the Digital Advertising Team, you will co-create a business strategy that accelerates growth of QuickBooks Online and QuickBooks Self-Employed against the market opportunity; then develop a marketing strategy that delivers on the growth
Lead digital strategy execution including prospecting and retargeting across SEM, Social, Display and Affiliate channels
Build world class mobile advertising capabilities and pioneer new technologies and platforms, including but not limited to Voice, Bots and Contextual In App advertising
Build web and mobile analytic capabilities throughout the team and company
You will attract and excite internal and external partners about the potential surrounding the these offerings, and collaborate effectively to achieve common goals
Drive financial performance and analytics through game changing capabilities and technology that will improve ROI
You will build and manage a motivated, high-performing team of ~32 marketers, to drive excellent execution of the strategy
You will reliably deliver on annual customer growth goals
You will monitor business performance on a weekly basis, identifying root causes for past performance, and additional levers for future performance

Assistant VP Digital Communications Resume Examples & Samples

Work with the marketing team to develop an overall vision and strategy for the division digital marketing strategy
Organization - Creates and organizes marketing calendar and plan. Exhibits excellent organizational and project management expertise, attentiveness to detail, and the ability to handle and prioritize multiple tasks. Ability to work under tight deadlines and handle multiple projects
Leadership – displays leadership skills including consensus building while also effective in direct management of employees. Very strong strategic, analytical, communication, negotiation, and general business skills required
Maintains a professional approach to confidential information. Must be sensitive to political, cultural and legal issues affecting hospital system operations
High enthusiasm, creativity and desire to work on an innovative team. Ability to function both independently and as a team member in a fast-paced environment
A bachelor’s degree in marketing, interactive media or graphic design is required
A minimum of 7+ years experience in related field
Experience overseeing projects and team members including social media and search engine marketing
Must demonstrate excellent communication skills and understanding of good web design and interactive marketing principles
Advanced or intermediate skills in HTML5, CSS3, SEO, social media marketing, and email marketing are required
Working knowledge of dotCMS and other content management systems, JavaScript, and email marketing platforms is preferred
Ability to evaluate code to ensure that it is valid, is properly structured, meets industry standards and is compatible with browsers, devices, or operating systems
Demonstrated success working on a website redesign
Must have a good understanding of basic design principles and elements such as balance, typography and color

Director of Digital Communications Resume Examples & Samples

Drive growth and engagement across the University’s digital channels and initiatives, including social media channels, the website and mobile applications
Work with the Director of Integrated Marketing & Media, other university departments and external vendors to develop plans for online advertising campaigns and sponsored content
Oversee the social media manager to build audience and enhance engagement across BSU’s social media platforms
Assess emergent technologies, trends and breakthroughs and develop new campaigns/platforms accordingly to meet strategic goals and objectives – plan for enhancements and upgrades
Develop and oversee governance, standards and metrics for Web and digital work, including user experience (UX), social media, mobile, CMS platform, video, web and interactive content
Work in partnership with the writer/content producer, social media manager, videographer, and web content specialist in the Division of Marketing and Communications in developing web and social media content for multiple audiences
Act as the primary advisor across the University on matters related to digital marketing and social media to develop content and strategies that represent the University’s mission-driven activities
Analyze digital traffic data, prepare reports highlighting trends and opportunities, and recommend strategies to improve effectiveness of brand awareness
Implement the University’s overall digital roadmap; oversee execution of specific digital strategic plans developed by the digital team
Ensure that the University’s visual identity and messages are presented consistently across all digital platforms
Manage project budgets to ensure that teams reach goals within spending limits and timelines
Writing Sample
Related Professional Materials (examples include digital campaigns, websites and social media)

Digital Communications Coordinator Resume Examples & Samples

Bachelor’s Degree in Project Management, Public Relations, Communications,
Ability to work efficiently on own and with team
Extremely organized and conscientious of deadlines, trends, and major news
Established relationships with members of the press
Ability to work under pressure to meet deadlines

Digital Communications & Social Media Advisor Resume Examples & Samples

Have a university degree in a relevant field
Have 3 to 5 years of experience in digital communications
Are fluent in English and French, and you have impeccable writing skills
Are an avid social media users, you keep up-to-date on all the latest trends and you understand how to harness the power of social to drive business results
Are curious and creative
Are resourceful, capable of working independently and can manage multiple projects at once
Bonus point if you are familiar with Salesforce’s “Social Studio” and Adobe Creative Suite!

Fraud Digital Communications Analysis Lead-na Fraud Resume Examples & Samples

Complete analysis to identify opportunities to optimize contact strategies across platforms partnering with application leads to execute changes
Develop test and control recommendations to evaluate new contact strategies and device sequencing
Define and monitor success metrics for changes to report out on impact of changes
Produce core MIS packages as well as control monitoring for self-servicing channels
Engagement with key partners in the policy, analytics and operational areas to develop requirements for new reporting or ad-hoc data support needs related to digital communications
Oversee daily reporting activities related to fraud digital communication servicing across NA
Oversight to ensure quality of execution and accuracy of all business reporting
Identify data needs to improve monitoring and reporting and champion efforts to map new data into data warehouse and self-servicing platforms
Assist with production incident remediation and reconciliation on an ad-hoc basis
Drive automation of daily, weekly, monthly MIS and removal of redundancies and manual processes
Development of reporting dashboards to highlight key business performance and opportunities for improvement
Build out control reporting and monitoring processes
4+ years of experience in data manipulation and performance reporting
Specific experience in risk management/credit cards a plus
Required background in analysis, reporting and ad-hoc data support
6+ years of experience with SAS (SAS Enterprise Guide) and SQL
Must have excellent communication and interpersonal skills

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