Director, Client Management Resume Samples

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C Huels

Cloyd

Huels

781 Demetrius Gateway

Los Angeles

+1 (555) 439 4947

781 Demetrius Gateway

Los Angeles

Phone

p +1 (555) 439 4947

Experience Experience

Detroit, MI

Director, Client Management

Detroit, MI

Bergstrom-Pouros

Detroit, MI

Director, Client Management

Work proactively to identify opportunities for Optum to better assist clients in their successes
Provide feedback to management on market trends as represented by our clients
Meet regularly with individual staff members to review progress toward each one’s operational performance work plan (OPW)
Partner with the New Business team for scope development and proposal assistance for new business opportunities
Coordinate contract management activities including renewals, upgrades and price changes; develop retention escalation plans for identified at risk clients
Establish strong working relationships with distribution channel partners and key internal solution / product and operations stakeholders
Perform other duties as assigned by the Manager

Dallas, TX

Optumrx Director, Client Management

Dallas, TX

Keebler Inc

Dallas, TX

Optumrx Director, Client Management

Participates in sales preparation meetings and finalist sales presentations as necessary
Understands financing methodologies and strategies
Understands and can communicate goals, operating principles, strategies and competitive position of OptumRx
Position has direct reports including Strategic Account Executives
Demonstrates knowledge of competitor's strengths, weaknesses and strategies
Thorough knowledge of OptumRx underwriting principles and practices
Regularly attends and actively participates in company meetings as requested

present

Boston, MA

Senior Director, Client Management Optumrx

Boston, MA

Kling-Blick

present

Boston, MA

Senior Director, Client Management Optumrx

present

Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
Position is a manager of managers with 3 direct reports and a total team of 40
Set team strategy to achieve and surpass goals, and consistently develop and manage staff
Develop and maintain key internal relationships
Develop strategies and execution plan for achieving Net Promoter Score goals for TPA segment
Build and maintain key client and producer relationships
Present a positive image of OptumRx to the marketplace

Education Education

Bachelor’s Degree in Business

Baylor University

Bachelor’s Degree in Business

Skills Skills

Considerable knowledge of banking products/services, banking operations, and current market trends
An in-depth knowledge of banking business and operations
Ability to work independently and as a leader on a team
Strong presentation skills and oral/written communication skills
Strong strategic abilities and organizational skills
Excellent Business and creative orientation
Passionate about having measurable impact on clients business
Excellent human relations skills are essential, including verbal and written communications skills and group presentations
Expert knowledge of sales and sales strategies
Excellent verbal and written communication skills

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Director, Client Management Resume Examples & Samples

Build broad-based relationships within the client base to best position Aon as the primary provider for human capital opportunities and the broader scope of Aon services
Drive client revenue growth by introducing new solutions that capture a greater share of the client’s outsourcing spend
Collaborate with consulting and other practice areas to maintain and grow client profitability
Accountable for outsourcing client retention and the contract renewal process
Deliver client satisfaction across a portfolio; deliver on the client promise
Lead regular client business review/stewardship meetings, with the support of operations and other practice areas, as required
Build client account plans annually to deliver client satisfaction and profitable growth
Develop and deliver remediation plans, as required, for clients at risk
Work as a client advocate in collaboration with other functional departments and practices
Manage portfolio contract renewals and sales opportunities using Salesforce.com
Support the commercial team with new outsourcing sales opportunities
Deliver Distinctive Client Value
Develop Unmatched Teams
Build Differentiated Capability Through Innovation
Deliver Business Results with Excellence
Live our Values

Director, Client Management Resume Examples & Samples

Successfully lead and manage projects from start to completion – inclusive of brand strategy, analytics, and creative
Develop trust-based relationships with day-to-day client contacts and internally with all levels of the organization
Manage client profitability
Create and oversee Scopes of Work ensuring accuracy of timing projected, resources needed and proper workflow
Ensure on time completion of project deliverables according to the project schedule
Collaborate with the client team to develop strategic recommendations, play a value-added role
Proactively identify organic business initiatives in partnership with client lead
Partner with the New Business team for scope development and proposal assistance for new business opportunities
Create client presentations
To support client’s efforts to navigate the brand identity development process by acting as a business partner and a resource
To provide strategic insights and direction to the internal team and client
Identify and analyze key branding/business issues and trends germane to specific client engagements
Understand the InterbrandHealth perspective on branding and articulate to the client and prospect how the brand contributed to the brand vision
Bachelor’s Degree in Sciences with minor in Business/Marketing
10+ years experience in marketing and/or project management
Track record of growing and developing relationships with client companies & a history of enthusiasm in adding value to these relationships
Prior experience managing direct reports
Ability to handle large, complex projects
Must have strong desire to understand or experience in the healthcare and pharmaceutical markets
Ability to manage all details
Working understanding of business processes and strategy
Must be a leader and team player and have the ability to work with people in all levels of the company
Can connect with clients and inspire their confidence and ongoing commitment
Ability to work independently and as a leader on a team
Strong presentation skills and oral/written communication skills
Strong strategic abilities and organizational skills
Excellent Business and creative orientation
Passionate about having measurable impact on clients business

Director, Client Management Resume Examples & Samples

10 or more years of sales experience in the financial services industry
Expert knowledge of sales and sales strategies
Considerable knowledge of banking products/services, banking operations, and current market trends

Director, Client Management Resume Examples & Samples

Understand clients' strategy and key business issues and the value/opportunities created by Optum products and services
Nurture and develop relationships to support regular interaction with senior staff, technical and key operations staff and client executive-level staff
Play key role in implementation process - ensuring installation of new solutions / modules / releases is successful
Coordinate and influence superior customer service delivery - effectively manage and meet client expectations and provide consultation to ensure clients utilize the products and services to their greatest potential
Act as a client advocate in communicating client needs; and focusing internal resources on developing responsive solutions to identified needs
Establish strong working relationships with distribution channel partners and key internal solution / product and operations stakeholders
Develop and monitor client financial performance including renewal planning, negotiation,value (ROI) of the solutions and profitability levels
Coordinate contract management activities including renewals, upgrades and price changes; develop retention escalation plans for identified at risk clients
Support the acquisition of expanded client revenue / products through effective positioning and qualifying of additional and expanded solutions - provide client expertise / focus as needed to facilitate new business proposals
Establish regular planning sessions with clients to review solution road map, obtain market intelligence and provide updates on performance and key deliverables
Demonstrate marketing and technical expertise through client, broker and consultant meetings
Coordinate client survey activities including client outreach and resulting action plans
Provide feedback to management on market trends as represented by our clients
Maintain a high level of healthcare industry knowledge as well as customer's industry
Proven track record of over 7+ years of progressively increasing responsibility for client relationship management, strategy development, consultation and sales
Excellent communications and interpersonal skills (internal / external)
Demonstrated ability to message, position and present information for maximum customer impact and influence
Problem solver and collaborator – can influence and move quickly to solve customer issues
Positive thinker / self-starter
Skillful negotiator
Strategic thinker / visionary
Strong analytics and financial acumen
High energy, positive attitude and team orientation in all interactions
Strong working knowledge of claims, marketing and managed care systems, including health plans, provider and managed indemnity plans, and other industry payers
Strong working knowledge of healthcare industry and managed care delivery systems
Willingness to travel as required
An advanced degree (e.g., MBA, MHA)

Director, Client Management Resume Examples & Samples

Client renewals and retention
Cross sale revenue generation
Meet or exceed the targeted goal for customer satisfaction
Ensure systems / processes are operating efficiently
Produce accurate and timely administrative reports and well thought out account plans
Maximize client retention by actively assisting account executives with retention efforts, evaluating and escalating retention issues internally when necessary, evaluating client survey results and working closely with them to develop action plans to improve satisfaction as needed
Ensure client satisfaction through the principles of service excellence. This includes close interface with clients, escalating critical satisfaction issues, coordinating FOCUS meetings and exposure at regional and national meetings
Analyze the business needs and requirements of the client base and how Fiserv products can meet those needs
Support the integrated sales program by cross-selling other Fiserv products and services to meet client needs and business objectives
Maintain training and support structures to aide account executives in their selling and service efforts and to develop their ability to discuss business and industry issues with the client, assuring a strong partnership
Manage the contract negotiation process to obtain acceptable revenue and profit growth
Establish close relationships and alliances with the largest and most complex current and prospective clients
Maintain a leading edge, consultative capability in the industry
Provide commentary and insights to various industry trade groups
Attend trade meetings and maintain Fiserv visibility at those functions
Enhance departmental products and services by establishing metrics, analyzing processes, utilizing customer feedback and implementing best practices to ensure high-quality deliverables that are on time and within budget
Build strong, diverse teams with capabilities to effectively handle department responsibilities, collaborating with other internal resources as necessary; encourage employees to share knowledge and learn from each other
Conduct timely individual, staff, and team meetings to communicate procedural changes, company, group, and business unit updates, project status information, goals, objectives, and performance expectations
Meet regularly with individual staff members to review progress toward each one’s operational performance work plan (OPW)
8-10 years’ experience in financial services
4-5 year’s management or supervisory experience
Prior experience managing an account executive team
Experience and training in managing a staff of professionals, including staff development and performance measurements
An in-depth knowledge of banking business and operations
Excellent human relations skills are essential, including verbal and written communications skills and group presentations
Must be skilled and experienced in contract negotiations, and be able to train/coach staff on those techniques
Must be knowledgeable about data processing contracts and legal impact of contracts
Must have good understanding of service pricing in order to ensure profitable pricing of services to Fiserv clients
60-70%
Pursuit of higher education; MBA desirable

Director, Client Management, Card Services Resume Examples & Samples

3 – 5 years of management experience
Minimum of 10 years of sales or account management experience in a business-to-business environment
Must be computer proficient with a variety of systems applications, including but not limited to MS-Office and sales tracking tools
Strong business & financial acumen; must be able to understand broader business issues; collaborates with Finance to set revenue budget and other financial targets, understands implications and business drivers
Financial Services industry knowledge and/or experience preferred
Ability to forge strong, effective relationships across the organization
Strong written and verbal communication skills; ability to influence and effectively communicate at all levels
Demonstrated strong proactive problem solving skills

Senior Director, Client Management Resume Examples & Samples

Accurately forecast and achieve orders (Product, Services, and Software), Revenue, Cash (AR), and Client satisfaction goals
Serve as the ultimate account leader – internally and externally
Develop, build, and maintain rapport and favorable relations with our customers. Ensure customers are knowledgeable of Diebold Nixdorf's sales and service policies
Integrate account plans from all team members into a cohesive strategic plan
Communicate the corporate vision and the corporate goals to all associates assigned to the team
Achieve assigned business corporate goals
Select, manage and develop associates; includes the training, motivating, disciplining and rewarding of associates
Ensure that effective account plans are implemented and are consistent with existing market plan
Monitor the activity of sales associates and provide advice and counsel when and where necessary
Support and ensure compliance with the Order Entry Process
Develop sales and marketing plans. Plan strategy to accomplish agreed upon sales goals and objectives and communicate plans to effected sales, service, and marketing organizations
Develop expense budgets. Follow-up to ensure expenses do not exceed approved budgets
Organize and assign associates to maximize account penetration and eliminate duplication of effort
Advise Vice President and Marketing Team of competitive developments, new marketing opportunities, and new hardware and software applications
Interact and influence C-level executives
MBA is preferred, but not required
Minimum 10 years outside sales business development and / or sales management experience, preferably in a retail vertical and/or in retail banking
Possess a high level of leadership, communication, presentation, critical thinking and strategic planning skills
Ability to build relationships at higher levels of the customer organization
Individual should have exhibited skills, characteristics, traits, and work habits that would greatly enhance the likelihood of success as a sales leader
Must be PC proficient with working knowledge of various spreadsheet and presentation programs
Proven track record of successful relationship building internal and external, business partnering with accounts and multi - resource team selling
Highly motivated and possess a successful track record of exceeding quota assignment in sales role
General knowledge and understanding of the Diebold Nixdorf (or comparable) product and service offerings, including enterprise wide solutions and integrated services applications
Must have strong business problem solving skills
Ability to travel overnight approximately 50% + of the time

Optumrx Director, Client Management Resume Examples & Samples

Position has direct reports including Strategic Account Executives
Develop and maintain key internal relationships
Detailed understanding of all OptumRx products, services and solutions
Possesses basic math skills
Participates in sales preparation meetings and finalist sales presentations as necessary
5+ years in a sales or account management within the health insurance industry
Strong consideration given to those who have managed a sales / retention team
35% + Travel Required
Demonstrated success dealing with brokers / consultants with a proven track record of meeting goals / target
Labor and Trust experience

Optumrx Director, Client Management Resume Examples & Samples

Develop strategies and execution plan for achieving Net Promoter Score goals for TPA segment
TPA segment includes 160 clients representing 1.4 million lives and $1.3B in annual revenue
8+ years PBM, Third Party Administrator or Health Plan experience
Experience negotiating contracts and pricing terms
Demonstrated success working with Third Party Administrators
Experience with benefit operations

Senior Director, Client Management Optumrx Resume Examples & Samples

Responsible for the achievement of membership and revenue retention targets and achievement of financial growth (upsell products) goals
Position is a manager of managers with 3 direct reports and a total team of 40
Set team strategy to achieve and surpass goals, and consistently develop and manage staff
Manage and monitor client assignments as well as train the account management staff, new hires and ongoing
Build and maintain key client and producer relationships
Present a positive image of OptumRx to the marketplace
Ability to identify and communicate the need for improvements in OptumRx products and services
Understands and can communicate goals, operating principles, strategies and competitive position of OptumRx
In-depth healthcare knowledge, understands important trends
Demonstrates knowledge of competitor's strengths, weaknesses and strategies
Understands financing methodologies and strategies
Thorough knowledge of OptumRx underwriting principles and practices
Can explain and justify a renewal rate to customers
Regularly attends and actively participates in company meetings as requested
Strong executive presence and communication skills
8+ years PBM, Third Party Administrator or Health Plan account management experience
3+ years account management leadership experience
Experience interfacing with client senior level executives
Ability to travel 35% of the time, including overnight travel

Director, Client Management Resume Examples & Samples

Function as the primary liaison between Optum and your assigned client base using a consultative approach to manage the account and exceed all client needs. This requires daily interface with all internal team members and client contacts at management levels via email, phone, and in person
Assist in the implementation process with client, vendors, and internal staff to meet client and company requirements
Custom design a comprehensive communication strategy for clients based on their culture, budget, and existing resources to successfully promote their health and wellness efforts
Train clients on system offerings, new product releases, and reporting packages
Continually monitor each client’s participation rates from various reports such as site traffic, assessment reports, and points’ reports. Based on goals, client culture, and communication efforts suggest improvements to ongoing strategy
Monitor program operations, billing and reporting to confirm alignment with customer expectations
Identify opportunities to upsell additional services that would be to the benefit of the client
Work proactively to identify opportunities for Optum to better assist clients in their successes
Perform other duties as assigned by the Manager
Six plus (6+) years’ experience in a customer / client facing capacity working with employers, healthcare consulting firms, or health plans
Six Plus (6+) years’ experience in human resources, benefits, and/or healthcare
Ability to travel 30 - 50% of the time as required
Office Computer Skill Proficiency (i.e. Microsoft Word, Excel, PowerPoint)
This position requires a high level of competency in both oral and written communication
Master’s degree in business or healthcare
Six Plus (6+) years’ experience in the Health and Wellness industry

Senior Director Client Management Resume Examples & Samples

Understand the client’s strategy and business needs. Constantly assesses the value our solutions are delivering and leads team members to develop approaches that increase the value we provide and increase the impact Optum has on the client’s business
Create value story consistent with the client strategy. Present value of Optum solutions to various levels within the client, including executives, decision makers and key influencers. This may include on-site or virtual meetings - Ensuring delivery to client per contractual obligations
Ensures the realization of expected client savings and revenue through achieving renewal, revenue attainment and partnering with Optum Client Executive on growth initiatives
Develop and present reporting of savings achievements, opportunities, and service level agreements
Differentiate the Business in the Marketplace: Identifies new market opportunities to drive organic growth
Establish Innovative partnerships: Focuses the organization on attracting and building business partnerships
Drive a Client Focused Culture: Drives the organization to deliver industry-leading client service and satisfaction
10+ years of experience working with senior-level C-Suite executives and demonstrating progressively increasing responsibility for client relationship management and consultation
Excellent listening, negotiation / influence, collaboration, and listening skills
Demonstrated ability to message, position, and present information for maximum customer impact and influence
Experience in program / project management with large complex solutions (e.g. outsourcing and BPO) - 40% + travel
Healthcare experience
Advanced degree (e.g. MBA, MHA)
Payer Payment Integrity solution experience

Senior Director, Client Management Resume Examples & Samples

Bachelor’s degree required, advance degree preferred
Eight years+ Healthcare Operations or Healthcare IT leadership experience
Experience working in either a Provider or Payer environment - preferably both
Five years+ managing multiple projects / tasks to meet contractual deadlines or other time sensitive commitments
Demonstrated understanding and experience with health care reform. Strong understanding of the goals of health care reform and the components that will help achieve those goals
Strong executive presence with excellent communications skills - both written and verbal
Demonstrated inter-personal skills including collaboration, compassion, empathy, and ability to achieve objectives through others
Demonstrated detail orientation and strong follow-up skills
Demonstrated ability to work with a client’s executive team on strategic and tactical activities
Ability to learn new concepts quickly and then adapt from those concepts to develop and execute operational plans
Ability to collaborate and work effectively across the client’s entire organization including CXO’s, executive sponsors, VPs, Directors, Department Manager’s and End users
Ability to collaborate and work effectively across a large enterprise such as UHG and Optum
Able to handle a variety of issues, handle multiple tasks and simultaneously thrive in an environment with multiple competing priorities
Solid judgment & leadership skills
Background in client management, product management, consulting, implementation, program and project management, or business development

Director Client Management Resume Examples & Samples

Serve as the primary day to day service contact for our customers. Must understand and manage customer expectations and service needs by building and maintaining positive relationships (both internal and external) and by delivering quality service; thereby enhancing Optum's reputation in the industry
Build a strong working partnership with the Client Executive (CE) to ensure customer satisfaction and retention
Identify trends and develop customer specific solutions in collaboration with cross-functional team's expertise
Ensures the timely and accurate delivery of client communications (correspondence, network and product updates, fulfillment materials, ID cards, etc.)
Attend and participate in customer meetings
Lead effective meetings with customers, vendors and matrix partners as necessary
Bachelor's Degree or a High School Diploma / GED with significant work experience
Public speaking experience
Willingness and ability to travel (50%)
Intermediate level of proficiency with Microsoft Office (Word, Excel, PowerPoint)
Ability to interface with and influence internal business partners through the use of interpersonal skills
Act as a team player and foster a positive work environment
Creative analytical and problem solving skills
Reside in a location that can receive a UnitedHealth Group approved high speed Internet connection or can leverage existing high-speed Internet service
Knowledge of health insurance industry, products and services and the managed care environment (Knowledge of Medicare a plus.)

Director, Client Management, Optumrx Resume Examples & Samples

Manages an assigned Government account and account team with a focus on client trend management, strategic plan development and execution, cultivating multi - level client relationships and may manages staff, both direct and indirect
Provides expert advice and analysis of proposed Federal and State legislation that may impact the pharmacy benefit
Manages client contract renewal activities with the primary goals of retaining client, obtaining multiple year agreements and maintaining or improving profitability
Accountable for understanding the primary business objectives of the client, developing and managing shared goals, and demonstrating program value to the client
Understands OptumRx product and service offering, and can articulate the operational, clinical and financial value of our programs to the client across multiple stakeholders with the goal of deploying new programs and services
Maintains consistent and regular client communications
Leads the team with preparing and presenting regular client performance reviews and formal presentations to the Board, Board Committees, Public Agencies and workgroups. Topics may include identification of cost drivers, recommendations for cost savings opportunities, utilization and cost reports, and OptumRx industry news. Leads the team in organizing and conducting Quarterly Business Reviews with the client based on the client requested agenda
Prioritizes and conducts regular on-site client meetings as appropriate to proactively review team performance, client benefits, drug utilization and trend management strategies
Responds to all electronic, phone, facsimile or letter inquiries from the client’s staff within twenty - four hours of receipt or two hours for urgent inquiries
Maintains a complete understanding of client contract terms including the reporting of performance guarantees and managing service improvements. Ensures that all assigned contracts are monitored and reported as stated in the terms
Documents all client related activities as directed into the approved documents and or application
Manages and mentors account management team members. Specific topics may include the creation and delivery of client presentations, upsell techniques, implementation activities and daily client interaction. Provides staff with feedback at least quarterly on the level of accomplishment of personal and departmental goals. Develops strategies for staff development and retention
Participates in recruitment activities for prospective team members
Establishes multiple corporate relationships and participates in client sponsored events/charities as appropriate. Cultivates in-group growth through these relationships
Stays abreast of industry trends and developments and demonstrates strong communication skills in presenting these to Client, Board of Administration and Key Stakeholders. Demonstrates expertise in pharmacy benefit strategies and OptumRx clinical programs
Provides leadership to client services team members in departmental and corporate initiatives
Provides regular feedback to management team regarding client metrics, client requirements and business development opportunities
Exhibits compliant and ethical behavior in the performance of job responsibilities, including complying with all applicable federal and state laws and regulations, OptumRx Code of Conduct, Business Ethics Policies and Procedures and other policies and procedures applicable to position
Actively participates in OptumRx’s Compliance and Ethics Program, including attending annual compliance and ethics training and reporting suspected violations of the law or OptumRx’s policies and procedures
Performs other duties as assigned to meet corporate objectives
5+ years of experience with Government client accounts in the healthcare, managed care, or pharmaceutical industries
3+ years of experience interfacing with clients at the C level
2+ years of experience with staff management and development
Advanced degree (e.g. MBA) is preferred
2+ years of experience with managing and ensuring compliance with Government contracts
Proficient knowledge of the PBM industry and Medicare Part D Employer Group Waiver Plan requirements
Ability to solve practical issues and deal with many variables in situations where only limited standardization exists
Strong presentation, employee management, project implementation skills
Proven ability to handle and resolve complex client issues
Understanding of pharmacy benefit strategies and pricing practices
Demonstrates a high degree of client focus and attention to service

Director, Client Management Resume Examples & Samples

Lead a team of Client Partners responsible for selling DNA and ESS products, and maintaining high client retention
Monitor client satisfaction, facilitate improvement as needed, and regularly communicate with client’s key stakeholders in conjunction with the Client Partner. Manage client escalations to ensure client satisfaction. Issue resolution skills and experience are required, coupled with excellent follow-up skills
Establish and maintain effective relationships with the credit union executive team via onsite meetings
Leverage industry trends and Fiserv offerings to demonstrate Fiserv value proposition
Assist the CP with formal proposals that drive revenue and client value
Increase ‘wallet share’ among Fiserv DNA client base
Achieve quota (for self and team) and contribute to overall CUS revenue targets
Acquire, develop, and manage talent capabilities of Client Partners, with demonstrated ability to coach, motivate and drive results. Develop & improve training programs for staff, inclusive of an ongoing knowledge management strategy that allows CPs to keep up to speed on products and services, as well as client success stories
Understand and effectively manage employee satisfaction
Work closely with sales, marketing and product teams to identify developing client needs. Work closely/collaborate with all leaders within Client Services, as well as cross-functional leadership, with a focus on maintaining superior customer service levels and strategic insight/partnership
Exhibit professionalism and polish when presenting in front of diversified audiences of stakeholders
Excellent executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog
Bachelor’s Degree, preferably in business
Minimum of five to ten (5-10) years of talent development and sales leadership experience

Director, Client Management Resume Examples & Samples

Client Management: Interacting with key clients on a day-to-day basis, advising to proactively address needs, provide thought leadership and solve business problems that drive satisfaction
Insights Delivery: Craft compelling stories, translate data into insights that address key client business issues and are presented to the client in a straight-forward way
Team Management: Manage 1-3 direct reports; provide advisory support on client engagement and the creation and execution of client deliverables
Financial Management: Monitor and deliver against specific account revenue targets, as well as, plan and forecast future revenue across client accounts
7+ years’ experience managing high volume quantitative research studies, interfacing with clients to proactively deliver on agreed KPIs; including people management experience
Proven ability to profitably manage quality research studies and positively impact commercials
Experience with advertising, advertising testing, brand health tracking and other marketing research techniques; keen ability to recognize and articulate the story
A flair for building new and nurturing existing relationships with clients and internal stakeholders
Natural curiosity, a can-do attitude and comfort with ambiguity
Bachelors’ degree required, Masters’ Degree preferred

Director Client Management Resume Examples & Samples

Responsible for understanding and utilizing economic, financial, market and industry segment data to accurately diagnose business strengths and weaknesses, identify key issues and implications for potential strategies and plans. Utilize appropriate financial strategies and systems to achieve financial goals while managing risk to the organization
Responsible for forecasting and achieving annual retention goals and objectives to ensure growth and profitability goals are met or exceeded. Analyze risk and initiate actions that balance risk and profitability to achieve team profitability and client satisfaction. Continuously monitor and maintain knowledge of the market and competition. Develop new potential markets and grow existing business for Highmark
Accountable for influencing and building effective relationships with business partners (i.e. customers, peers, and Producers). Develop and maintain effective relationships with clients, consultants and brokers. Partner with Distribution Administration to develop and/or strengthen Highmark’s relationships with key distribution channels and partners. Provide input to and execute on Highmark’s distribution strategy
Manage profitability; effective risk and underwriting actions; guide sales of products and services that result in solutions that create value for the client and sustainable profit for Highmark. Implementation and administration of strategic activities related to retaining and growing sales within assigned market, including setting goals for enrollment, profitability, and cross-selling
Serve as a coach for the staff. Provide the leadership necessary to motivate and develop the sales personnel to achieve and/or exceed sales / retention goals and profitability within assigned market. Responsible for continuously raising expectations to achieve goals while upholding organizational values and standards and tracking progress towards goals

Director, Client Management Resume Examples & Samples

Ability to accomplish results through subordinate managers who have overall responsibility for the successful operation of assigned areas. May also lead high level individual contributors focused on corporate wide projects or initiatives. Determines and establishes the organization structure of centralized function and units. Leads or participates as the functional global leader of organizational initiatives that impact Jeppesen inside and/or outside of individual department or BU/SU. Initiates collaboration and coordination with other leaders to improve business performance across the enterprise. Promotes a culture of continuous improvement that values open and honest communication
Develops strategic plans and objectives for the assigned unit or department. Detailed knowledge of the company across business units allows for innovative concepts and promoting new ideas. Supports organizational vision and strategy through the formulation of long range business plans. Provides direction to managers in various areas, groups, and/or operations
Consistently works with abstract ideas or situations across functional areas of the business. Through assessment of variables, identifies and evaluates fundamental issues, providing strategy and direction for major functional areas. Requires in-depth knowledge of the industry, functional area, business strategies, and the company’s goals. Has budget responsibility for own functional area
Interacts internally and externally with senior level management and/or major customers, requiring negotiation of critical matters. Has an impact on company-wide initiatives and goals. May be final decision-maker on policies for the assigned unit or organization
Decisions could have a serious long-term effect on the business unit or company’s success and financial impact. Decisions impact performance, compliance & exposure at the enterprise or BU/SU level
Span of Control: 6 to 10 direct reports

Director Client Management Resume Examples & Samples

Maintain strategic relationships with key internal partners beyond service delivery, including strategic resource management, supplier relations, advisory services and finance
Ownership of all client contract commitments, including financials and settlements, MI reporting, SLA and key project deliverables
Ability to balance delivery of client contract commitments against Amex GBT revenue growth priorities and contribution improvement
In collaboration with client program leads, define the program business plan and delivering strategic business reviews and program opportunities
Identifies the business needs and opportunities globally, establishes priorities, and allocates people and financial resources to the client to maximize client satisfaction
Ensure the successful deployment of initiatives and drive savings within client programs

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