Client Success Manager Resume Samples

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A Wolf

Aiden

Wolf

9669 Weissnat Lights

Dallas

+1 (555) 230 6126

9669 Weissnat Lights

Dallas

Phone

p +1 (555) 230 6126

Experience Experience

Detroit, MI

Client Success Manager

Detroit, MI

Pagac Inc

Detroit, MI

Client Success Manager

Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
Develop a consultative relationship with each client and work in conjunction with sales and account management providing solution planning support
Develop or maintain ongoing Service Improvement Plan for key performance metrics at risk
Provides leadership and manages team members while fostering career development conversations
Work closely with Business Development to ensure clients are aware of EzeSoft offerings and that Eze is always providing maximum value to clients
Serve as the customers advocate and provide feedback to product management and development organizations
Reaffirm the value of working with SecureWorks and leverage every engagement with the client to improve our relationship

Detroit, MI

Client Success Manager, Client Success

Detroit, MI

Rodriguez-DuBuque

Detroit, MI

Client Success Manager, Client Success

Responsible for achieving a monthly revenue quota
Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines, etc
A proven track record of success cultivating relationships
This role is highly suited for those individuals that are committed to progressing towards Account Director within the Client Success Team
Responsible for regular status calls with Client Success Leadership with existing portfolio
Responsible for getting SOW’s completed by all teams
Secure contract renewals within the assigned account base

present

San Francisco, CA

Senior Client Success Manager

San Francisco, CA

Steuber-Hamill

present

San Francisco, CA

Senior Client Success Manager

present

Assist with event planning, including working with vendors, event coordinators, and design teams for on-site collateral
Work alongside our internal Sprinklr business development teams to foster new opportunities within existing business
Work with VP’s in development and maintenance of client and agency relationships
Successfully manage to any related KPIs such as revenue growth, client satisfaction, etc set forth by Client Success management
Attend sales meetings and conference calls with SVP’s and VP’s or alone and clearly detail developments and next steps
Supports the evaluation and selection of third-party advertising, marketing collateral, and related service providers
Responsible for finalizing media plan & making adjustments to media plan post sale

Education Education

Bachelor’s Degree in Business

New York University

Bachelor’s Degree in Business

Skills Skills

Demonstrate strong knowledge of the Salesforce platform and ability to implement basic Salesforce configuration
Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
Detail oriented, quality driven and possess excellent communication and customer interaction skills
Attention to detail, highly organized, with an absolute focus on quality of work
Proven ability to lead, a self-starter, goal oriented, flexible, adaptable, and comfortable with a changing environment
Strong administrative knowledge of salesforce.com. Administrative experience of other CRM applications such as MSDynamics, highly desired
Possess excellent verbal and written communication skills, including ability to present to decision makers
Attention to quality and details
Ability to explain detailed processes clearly and accurately
Ability to learn quickly and ask probing questions

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15 Client Success Manager resume templates

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Client Success Manager Resume Examples & Samples

Support sales team on conference calls, virtual meetings and onsite visits by providing product demonstrations, responding to product and technical questions, and explaining features in the context of solving customer’s business problems
Provide project ownership and management to achieve business results (software deployment, renewals, stream revenue) for assigned accounts
Leverage an expert level understanding of product functionality and the security space to be able to manage technical escalations, as well as common questions from the customers project team
Day to day management of multiple deployment projects including setting up calls, assigning resources, tracking ownership and completion of tasks
Develop and manage resources across multiple divisions both within the customer and the IBM Trusteer team
Leverage those relationships to drive tasks to completion and avoid technical inhibitors to solution deployment
Proactively monitor and promote deployment of purchased software products to maximize deployment against targets and eliminate software reversals
Provide weekly updates to project and executive level contacts within the customer account and IBM
Maintaining customer satisfaction and loyalty by ensuring exceptional service and delivery of value to the customer
Maintain account information including contacts, status, account plan and activities in
5+ years of hands-on experience with application security/endpoint security in a project management or technical implementation role
Demonstrated customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
Good understanding of web applications and Cloud infrastructure
Project Management Professional (PMP) certification a plus
Good understanding of Cyber-Security landscape
Good understanding of development technologies such as Java, Java scripts,application program interface (API’s), Extensible Markup Language (XML) , Data bases

Client Success Manager Resume Examples & Samples

Develop and manage resources across multiple divisions both within the customer and the IBM Trusteer team. Leverage those relationships to drive tasks to completion and avoid technical inhibitors to solution deployment
Maintain account information including contacts, status, account plan and activities in CRM
Acting as the primary point of contact for operational activities, upcoming events and plans (Release/Features/Maintenance)
Understand how IBM’s offerings compare, contrast, and integrate with the customer’s existing software investment from IBM, business partners, and the competition
Drive the development of implementation plans for clients which speed time to value
Drive client references for successful software deployments
Proven customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)
Proven experience with Cyber-Security landscape
Demonstrated experience with development technologies such as Java, Java scripts, API’s, XML, Data bases
Experience managing and setting customer and Sales account team expectations
Familiarity with MS Project and Microsoft's Office automation products or similar platforms
Strong written and verbal English communications skills, with experience reporting project status to an internal and customer audience
Experience managing personnel with different skill sets and experience in multiple time zones including international
Readiness to travel roughly 40% annually typically regional
Experience with statistical models or behavioral Analytics a plus

Client Success Manager Resume Examples & Samples

Develop and manage the client relationship
Act as clients advocate within IBM and as IBM advocate to the client
Provide leadership for the service delivery within IBM
Develop and implement service plans and coordinate service activities
Conduct reviews of service performance
Understand, document and deliver against client expectations
Manage expectations, risks and issues
Manages change to service

Client Success Manager Resume Examples & Samples

Develop and own the post-sales customer relationship through all communication modes
Develop and share best practices to increase user adoption across all channels
Promote new product offerings to help increase conversion rates, decrease return rates and increase user adoptions
Consult with retail partners on a monthly and quarterly cadence to share performance metrics vs. goals
Consult with clients on marketing strategies to promote and leverage customer-generated content for their websites and other channels (online and offline)
Bachelors degree and 5-7 years work experience in a client services/account management role managing Fortune 1000 clients, preferably in the footwear and apparel industry
Demonstrated experience with ecommerce, web 2.0 technologies, and web analytics
Presentation (MS Powerpoint) and public speaking experience (executive level audience)
Positive, self-starter attitude with desire to exceed client expectations and ability to work extended hours when required
Demonstrated success working with large retailers
Attention to detail, highly organized, with an absolute focus on quality of work
Authorization to work in the US

Client Success Manager Resume Examples & Samples

Minimum of 4 years’ experience using Microsoft office products and demonstrated proficiency using Excel or equivalent product
Experience with IBM systems a plus
Minimum of 3 years’ experience using or supporting Applicant Tracking and/or Human Resources Information Systems (HRIS) software
Proficient organizational, project, and time management skills
Ability to solve problems is a fast pace, ever-changing environment
Strong leadership and inter-personal skills with the ability to build meaningful relationships both externally and internally
Minimum of 2 years’ of experience using a Client Relationship Management (CRM) or similar system
Previous experience working in a consulting environment or related to technical solution design and the translation of business processes into automated solutions. Proficiency in additional Languages including but (excluded) limited to: French, German, Spanish, Portuguese, Russian, Arabic and Mandarin

Client Success Manager Resume Examples & Samples

Proficiency with Microsoft Office (Excel, Outlook, PowerPoint, and Word in particular) required
Familiarity with Learning Management Systems and authoring tools not required but preferred
Familiar with academic health program testing products. Familiar with Salesforce.com not required but preferred
Bachelors or Master's degree in Nursing, Education, or Nursing Education not required but preferred
Solid understanding of health care industry, with practice experience
Proven ability to lead, a self-starter, goal oriented, flexible, adaptable, and comfortable with a changing environment
Possess strong diplomatic and interpersonal skills and the ability to remain calm under pressure
Possess a strong customer orientation and the ability to build effective relationships with customers
Have a valid driver's license with a good driving record
Full benefits package, including
Insurance: Health, Dental, Life, Accident, Pet etc
Retirement: 401(K) plan, including a company match and Employee Stock Purchase
Disability: Long-term, short-term
Work / Life balance: Volunteer programs, Tuition and Adoption Assistance
Paid Vacation, Personal and Sick days as well as paid holidays
For additional information, please inquire

Client Success Manager Resume Examples & Samples

Proactively maintain and foster client relationships with key stakeholders and executives
Monitor use of the platform and drive maximum client utilization of the platform
Identify client training needs and facilitate consulting help as needed
Conduct quarterly Service Reviews that demonstrate the overall value of the services and platform
Conduct biannual strategic planning with client decision makers
Provide information and/or follow up on customer needs as requested
Promote solution and industry webinars that enhance clients’ experience with the platform and our organization
Act as an escalation point for both the client and business unit staff
Awareness of trends in case load and current client issues, take action as necessary
Identify additional revenue opportunities and pass on leads for additional products and services needed by clients to sales
Manage escalated AR / billing / collection issue as needed
Bachelor’s degree in business, education, or a related field is preferred, but high aptitude with equivalent experience considered
Residency Management System experience a plus with 2+ years in medical education or healthcare technology industry
Ability to manage multiple projects and resources simultaneously
Project management capability and experience
Proven client service and negotiation skills
Must be a self-starter with lots of energy and be able to adapt to change
Ability to hold both client and business unit team accountable to outcomes
Experience communicating at all levels of an organization from operational staff to key decision makers and executives

Client Success Manager Resume Examples & Samples

Own overall relationship with assigned clients across all Eze Software products
Develop deep understanding of client’s business, their future plans and potential needs
Establish a trusted/strategic advisor partnership relationship with assigned clients and drive continued value and client satisfaction
Maintain high-touch relationship with clients by communicating with them regularly regarding open projects, cases, defects, etc. as well as the direction of Eze Software’s products and solutions
Coordinate with internal resources to ensure successful delivery of projects and support needs
Develop knowledge across entire suite of products

Client Success Manager Resume Examples & Samples

Facilitate the transition out of implementation to Go-Live and support the client’s drive towards self-sufficiency
Develop a consultative relationship with each client and work in conjunction with Sales and Account Management providing solution planning support
Engage the appropriate consultants and technical resources as necessary
Partner with sales and account management to ensure alignment at all levels of the relationship throughout the partnership
Maintain expert level knowledge of each of the Cornerstone onDemand cloud offerings and configuration options
... and being the rockstar you are, you will be willing to take on additional responsibilities as needed

Client Success Manager Resume Examples & Samples

60%: CLIENT MANAGEMENT: Research automotive client organization key business requirements (KBRs) and how our services can address them. Identify clients who influence ongoing continuation and expansion of our business and develop a relationship of competence and trust. Fully represent our products to clients. Meet regularly with clients to identify needs and conduct regular quality reviews. Identify growth opportunities and introduce appropriate Account Managers and solution support staff to build business. Collaborate with internal client team to meet client goals. Supply client input to operations teams for developing new strategies for product delivery. Write proposals and prices for new opportunities. Communicate information gained in quality reviews to team and organize plan for improvement. Execute client program launch. Serve as liaison between operations teams and clients
20%: EXECUTION AND DELIVERY: Promote teamwork and acts as team leader. Works collaboratively across functional areas outside of direct team. Supply team members with clear, concise, and complete specifications. Assist in designing a complete project plan for all projects. Supply team members and clients with project status and updates regularly. Review all deliverables before they are sent to clients. Review/analyze data pertinent to clients' needs. Present results and implications for business improvement. Communicate client’s needs to the team. Provide solutions to client’s performance improvement challenges based on feedback from project team analysts
20%: STRATEGIC ACCOUNT DEVELOPMENT: Collaborate with account teams on sales and growth strategy for account. Partner with account teams to define long and short-term strategic development plan for client growth
Bachelor’s degree in Business, Marketing, Communications or Social Sciences, etc. required
3-5 years of experience in a direct client-facing or sales role
Automotive dealership and/or OEM industry experience required
Demonstrated account and project management expertise, including the ability to coordinate many multi-faceted, complex projects on a daily basis
Ability to perform in a dynamic, cross-functional, team-based environment. Excellent oral, interpersonal, written and presentation skills
Comfort with change and the demands of a growing firm, a willingness to step in wherever necessary, and a proactive approach to issue resolution
Knowledge of digital marketing tactics and their importance to automotive clients preferred (SEO, Paid Search, CRM Utilization, Website Optimization, Email Marketing, etc.)
Intermediate experience required with MS Office Suite (PowerPoint, Excel, Word, Outlook)

Client Success Manager Resume Examples & Samples

Define the on-going strategic vision for limitlessly improving Corrigo’s Client Success function while maintaining a clear focus on Client satisfaction
Own overall relationship with a book of assigned clients, which include: Increasing adoption, ensuring retention, and satisfaction
Manage client expectations, keeping clients satisfied and expectations realistic
Create and manage key scope documents including, presentations, and statements of work, functional and technical requirements, reports, and project plans
Conduct Quarterly Business Reviews (QBR’s) to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on Corrigo’s platform and are maximizing their experience
Work with clients to establish critical goals, or other key performance indicators and aid the Client in achieving their goals
Partner with internal sales representatives to build relationships with major prospective clients during the sales process to assist in initiating a long-term partnership with the client company
Bachelor’s degree in Business, Management, or Marketing
MBA highly desired
7+ years of relevant software experience (Client Service, Account Management)
Experience with Saas Platforms
Proficient in MS Office software (Excel, Power Point, and Word)
Good understanding of mobile, RDBMS, telephony, and web technologies,
Ability to quickly establish relationships and interact with business owners, executives and managers
Knowledge and ability to understand and negotiate complex risk
Self-motivated, team-oriented, very responsible, and focused on exceeding client expectations

Client Success Manager Resume Examples & Samples

Account Management skills are CRITICAL to this role
Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity
Facilitate meetings effectively, setting clear goals and expectations, and documenting discussions and next steps
Engage cross-functional resources both internally and with customer organizations to solve problems
Effectively manage time, workload and shifting priorities
Monitor quality of work and identify opportunities for continual improvement
Communicate effectively with customers both verbally and in writing
Seek out and embrace feedback, take on tough assignments to improve skills, keep knowledge and skills up-to-date and turn mistakes into learning opportunities
Understand and explain features and benefits of the product line as it relates to customer needs
Meet or exceed customer expectations by anticipating and resolving their issues
Assist in knowledge transfer of administrative tasks between customer administrators and internal teams
Act as an escalation point and advocate for critical customer issues, collaborating with other departments as needed
Document interactions and issues in our CRM system
Facilitate and prepare customers for quarterly and/or bi-annual business reviews
Identify revenue opportunities by proactively contacting clients on a regular basis and developing strong relationships with Concur Sales to strategically manage clients to leverage additional sales
Identify and implement specific strategies to increase utilization and adoption for overall client portfolio
MUST be a team player, including Coaching/Mentoring – new hires or other team members
Minimum 2-3 years’ experience in client service capacity with high level of interaction with internal/external clients and partners
Software industry experience preferred

Client Success Manager Resume Examples & Samples

Develop and maintain strong relationships within assigned client segment to ensure maximum satisfaction and retention levels
Identify and execute business strategy for assigned client segment. Work cross-functionally to execute on individual client strategies. Identify opportunities for adding greater value
Identify opportunities for additional ARR by proactively contacting clients on a weekly basis and developing strong relationships with CDRSE’s to strategically manage clients to leverage upsell opportunities
Develop qualified references by establishing credibility and responsiveness with assigned clients. Ensure clients receive appropriate acknowledgement for providing references
Identify, prioritize and resolve client issues/concerns; coordinate with appropriate internal departments to provide response and/or solutions
Identify and implement improvements to processes, documents, tools, reports, etc. to benefit team and internal/external clients
Participate on cross-functional teams to discuss accounts and look for trends or commonalities. Ensure the best interests of both clients and Concur are being fairly and objectively represented
Identify and execute business strategies that contribute to the success of the key metrics of the position – retention, upselling, increased utilization/adoption, contractual compliance and opportunities for expansion
Other duties/special projects as assigned
Ability to analyze a situation, define key objectives, and recommend strategies and action plans
General understanding of business, financial systems and organizational decision-making
Strong written and verbal communication skills, including negotiation skills
Demonstrated aptitude to assess and analyze issues/data and develop or implement appropriate plan to resolve
Must possess a client-focused attitude with the ability to act as a client advocate when escalating and resolving issues
Proven ability to engage and interact with internal teams to resolve client issues
Planning and project management capabilities
Ability to give presentations to small and large groups of people
Knowledge of Oracle Discoverer, Cognos and PeopleSoft/Vantive CRM preferred

M HIS Client Success Manager Resume Examples & Samples

Execution - ensuring consistency of response and relationship management post sales through support
Strategy and Planning - understanding the clients short and long term strategy goals
Build a plan to integrate 3M and the clients goals
Client Care & Advocacy - Coordinate with 3M HIS departments to resolve client issue resolution, escalations and rapid response to requests
Retention and Revenue - responsible for client continued partnership with 3MHIS on existing products and for recognizing additional business needs/sales opportunities with the clients
Leadership and Coordination - Own the client. Relationship coordination and client focus coordinating interactions for the client throughout the organization
Accountable and measured by the overall satisfaction of the client account
Bachelor's Degree or higher from an accredited university
Minimum of five or more (5+) years of healthcare work experience
Minimum of five or more (5+) years of account/project management experience
Minimum of five or more (5+) years of direct client engagement
Minimum of five (5) years managing professional/technical staff
Exceptional client relationship skills
Ability to find creative solutions and manage difficult situations with diplomacy
Must have strong business acumen, strategic thinking, presentation skills, training skills, and be creative and innovative
The successful candidate will exhibit strong teamwork and collaboration, interpersonal skills, professionalism, sound judgment, dependability, and a strong work ethic

Client Success Manager Resume Examples & Samples

Coordinate the Property customer relationship through both inbound and outbound communication channels
Coordinate with other departments as necessary and foster a strong partnership with their Sr. Account Manager and the Sales team
Build and maintain strong, healthy client relationships as well as uncover opportunities to grow client relationship and revenue
Facilitate accurate data entry of customer text and graphics
Rigorously follow standard operating procedures and adhere to order entry guidelines
Monitor operational metrics against capacity requirements
Update and maintain accurate customer data in CCS, SalesForce.com and SharePoint
Answer billing related questions from the properties
Review and action exception reports as needed
Implement training programs to Property Managers via Webex, phone, or operational meetings
Establish and build strong customer relationships over time that allow for continuity, and provides ongoing representation reinforced by communications to other relevant company functions/divisions
Assist in identifying revenue opportunities within the framework of the organization-wide strategy
Grow business by anticipating customer needs and providing a high level of customer service
College degree or equivalent experience may be considered
Minimum 1 year in account relationship management with proven ability to retain and grow accounts
Excellent communication skills - including great phone presence
Ability to work with a wide variety clients and personalities
Outstanding documentation and follow-up capabilities required
Ability to understand and manage client expectations
Experience cross-selling, up-selling or some cold calling experience a big plus
Ability to take ownership of assigned clients
Ability to recognize and escalate issues and risks as deemed necessary
Great typing skills - must be able to type fast and accurately
Exceptional grammar - must be professional and well written in all communications
Strong computer skills - we want the type of user that wants to use quick-keys
Ability to prioritize and manage work on critical project timelines
Must be a self-starter and able to prosper in a fluid work environment
Experience working in a high growth environment is highly desirable

Client Success Manager Resume Examples & Samples

10 years’ work experience and a proven track recording in strategic account management is required
Previous experience working in a Client Success role with a cloud/SAAS vendor having managed high volume web based software solutions is preferred
Ability to demonstrate account portfolio planning competency, ability to prioritize work and strong time management skills are required
Possess excellent verbal and written communication skills, including ability to present to decision makers
Excellent interpersonal skills and the confidence to be an honest advocate, willing to push back when needed
Strong administrative knowledge of salesforce.com. Administrative experience of other CRM applications such as MSDynamics, highly desired
Knowledge of business process automation
Ability to deliver customized presentations and demonstrations, either via web conference or face-to-face. Including the delivery of quarterly business reviews
Proven track record of meeting quarterly and annual renewal growth rates & satisfaction metrics

Client Success Manager Resume Examples & Samples

5-7 years of experience relevant to this position including 2 years consulting experience preferred. Undergraduate degree or equivalent experience. Product or technical expertise relevant to practice focus. Ability to communicate effectively. Ability to build rapport with team members and clients. Ability to travel as needed
Build a client-centric team culture where individuals feel valued for their diverse contributions to client success and are inspired to lean in
Assign team resources and prioritize client delivery teamwork to ensure on-time delivery of projects according to client specifications
Identify and manage issues and risks while acting as an escalation point within the team
Manage delivery timelines and communicate project status to client and internal stakeholders

Client Success Manager Resume Examples & Samples

Ability to develop and deliver high quality/creative presentations
Matrix management experience
Strong computer skills – MS Office Excel, Word, Outlook
Ability to manage multiple projects/assignments at one time
Must be able to work in a fast-paced environment
Executive-level relationship building skills that enable long-term growth and opportunity
Self-starter, strong initiative, effective time management
Ability to understand and communicate customer needs & expectations
Ability to effectively plan, prioritize and delegate work assignments
Ability to manage and complete multiple tasks/projects within deadlines
Strong analytical and problem solving skills in order to develop creative solutions to unique customer problems
Fundamental knowledge (or ability to quickly acquire) of company products and production components
Can build and lead cohesive teams that understand their priorities and successful complete tasks
Demonstrated ability to manage inter-department relationships with all levels in a highly competitive environment in order to facilitate teaming

Client Success Manager Resume Examples & Samples

Provide primary customer contact for National Accounts or National Account Representatives’ territory accounts
Report account status to NAR and management in the form of a weekly NAM account review and staff meeting
Provide marketplace feedback and competitive intelligence to internal groups to improve and enhance product offerings
Analyze trends and troubleshoot changes in performance to ensure clients achieve optimal ROI
Work closely with multiple RealPage departments to ensure MLA obligations are met as well as compliance with customer Service Level Specifications and Availability performance of on-demand products
Develop methods of account management that allow for continuous improvement in customer satisfaction
Work closely with Sales and Finance on issues regarding credit status and accounts receivables
Make minimum quarterly on-site visits to key customers and initiate other interaction with appropriate phone calls and correspondence as necessary
Establishes and builds strong customer relationships over time that allow for continuity, and ongoing representation reinforced by communications to other relevant company functions/divisions
Coordination of RealPage services including data conversion and training
Identify areas within RealPage where process improvement could streamline functions and improve the customer experience
Property management industry experience both corporate and property level is required
Property management software knowledge (by use or working for a PM software company) is required
On demand product understanding and experience is highly recommended
Project management experience is highly recommended
Demonstrated success in account relationship management with proven ability to retain and grow accounts
Demonstrated outstanding customer contact at all levels within the customer’s organization
Demonstrated ability to lead, work independently and take initiative
Outstanding project management, follow-through and attention to details required
Effectively interface with all levels and departments within the RPI organization
Ability to communicate accounts needs while prioritizing with organizational goals and initiatives
Professional, outgoing, energetic personality with excellent interpersonal and presentation skills
Ability to understand customers and supplier’s business to provide a competitive advantage
Must be able to handle multiple priorities and work with multiple accounts to ensure solutions
Ability to travel quarterly

Client Success Manager Resume Examples & Samples

Previous experience working in a Client Success role with a cloud/SAAS vendor having
Possess excellent verbal and written communication skills, including ability to present to
Ability to deliver customized presentations and demonstrations, either via web

Client Success Manager Resume Examples & Samples

Facilitates information flow up, down and cross-stream; Makes sure the right people get the right information at the right time
Interprets iHeartMedia’s Advertising Guidelines and makes exception/approval decisions
Manages internal approvals and contract reviews
Provides overflow support for team
Identifies inefficiencies and provides well-considered solutions with analytical rigor
Participates in strategic projects that impact and influence the iHeartMedia services roadmap
Effectively delegates appropriate projects throughout organization
Interacts with Finance department in regards to billing requests/issues
Acts as a business partner with sales leadership to drive revenue goals
Cultivates positive business relationships with clients and sales, sales development, sales research, promotions, programming, graphic design and technical teams
Provides leadership and manages team members while fostering career development conversations
Assists with internal strategic initiatives such as vetting out new processes and systems
Influences decisions within Client Services and across the broader organization
Represents client services in cross functional business initiatives
Removes barriers for team members by working cross functionally to solve complex issues on custom campaign elements
Sales-minded candidate with the ability to create a fully comprehensive multi-platform campaign aligned with client goals and objectives
Proficient in Microsoft Office Suite; SalesForce.com, familiar with Viero and Radio Fusion or demonstrates ability to learn new systems quickly
Ability to plan and organize, set priorities and multi task in a fast-paced environment
Strong attention to detail; meets deadlines
Stress tolerant, especially with tight deadlines and financial pressures
Strong written and verbal communication skills; actively listens, clearly and effectively conveys information, demonstrates effective business writing skills, shows excellent grasp of grammar
Strong client service relationship-building skills
Understanding of market dynamics including demographics
Professional appearance
Radio Sales Experience Preferred

Client Success Manager Resume Examples & Samples

Provide primary customer contact for National Accounts
Report account status to management and internal teams to allow for successful client experience and timely resolution of issues
Work closely with multiple RealPage departments to ensure client needs are met as well as compliance with customer Service Level Specifications and Availability performance of on-demand products
Make minimum monthly on-site visits to key customers and initiate other interaction with appropriate phone calls and correspondence as necessary
Property management industry experience both corporate and property level is highly desired. Utility management experience is highly desired

Senior Client Success Manager Resume Examples & Samples

Responsible for overall client satisfaction and retention of assigned accounts as well as support for other accounts within the Account Team to ensure satisfaction where needed
Responsible for getting SOW’s completed by all teams
Responsible for regular status calls with Client Success Leadership with existing portfolio
Maintains accurate and up to date pipeline and forecasts. Informs AD of any changes
Researches client needs and determines how to bundle products to meet client requirements. Informs and educates clients on new and existing projects. Utilizes product experts as a resource
Develops strong relationships with existing clients by researching and understanding their business needs, responding to client concerns and problems and acts as the liaison between the client and internal departments
May be responsible and accountable for managing a small book of business and responsible for driving annual revenue growth within existing clients
BS/BA or equivalent experience is necessary
Travel up to 30%

Client Success Manager, Client Success Resume Examples & Samples

Generates new business within existing relationships by up-selling and cross-selling other product categories
Secure contract renewals within the assigned account base
Responsible for achieving a monthly revenue quota
Dedicated resource to discuss new initiatives/projects and best practice advice to nurture relationship
Gather industry information within assigned portfolio. Including subscribing to industry newsletters, trade magazines, etc
Successfully manage to any related KPIs such as revenue growth, client satisfaction, etc set forth by Client Success management
This role is highly suited for those individuals that are committed to progressing towards Account Director within the Client Success Team
3+ years of digital sales/marketing experience
Experience working in a team environment, with demonstrated ability to partner and collaborate effectively in optimizing account growth
Exceptional writing, analytical and presentation skills
Ability to analyze data, distill and succinctly and effectively present industry specific insights and recommendations to clients
Demonstrates a broad understanding of the online marketing space including key digital marketing terms
Agency or digital marketing experience is a plus

Corrigo Client Success Manager Resume Examples & Samples

Define the on-going strategic vision for limitlessly improving Corrigo’s client success function while maintaining a clear focus on client satisfaction
Own overall relationship with a book of assigned clients, which includes: Increasing adoption, ensuring retention, and satisfaction
Establish a trusted/strategic advisor relationship with each assigned client and drive continued value of our products and services
Act as the Project Management liaison - working with other departments to delegate and oversee an array of activities including: integrations, migrations, version upgrades, custom development, training, tactical consulting, and future implementation projects
Champion support resolution plans and application change orders critical to the client base
Provide guidance and planning through application upgrades and patches
Conduct Business Process Reviews to understand and ensure that, at various stages in a client company’s life cycle, they are property situated on Corrigo’s platform and are maximizing their experience
Frequent interaction with clients including Directors, VPs, and C-level executives of Fortune 500 companies
Collaborate with internal Product Management and Engineering teams to ensure Client feedback is incorporated into the product roadmap and both teams have clear and consistent access to the voice of the Client
Other projects and responsibilities may be added at the manager’s discretion
Bachelor’s degree in business, management or marketing. MBA highly desired
5+ years of relevant software experience (Client Services, Account Management)
Proficient in GoToMeeting and Webinar Functionality
Excellent verbal and written skills, leadership skills, analytical skills, and project management experience,
Experience with workflow automation, client management, and implementation planning,
Experience conducting business assessments and analysis and interpreting the results into custom multifaceted enterprise solutions,
Ability to specify business reporting requirements,
Ability to adapt to a fast-paced, continually-changing business and work environment while managing multiple priorities
Ability to sense trends amongst clients, spoken or unspoken, for requests or issues
Ability to work across departments internally to solve any client issues that arise
Demonstrated ability to deal with change and excel in high-stress situations
Self-managed, responsive, and dedicated to client success

Client Success Manager Resume Examples & Samples

Support sales team on prospect conference calls, virtual meetings and onsite visits by providing product demonstrations, responding to technical questions, and explaining features in the context of solving customer’s business problems
Provide project ownership and management to achieve business results (software deployment, renewals, stream revenue) for accounts assigned
Lead technical response to RFPs and RFIs by writing clear responses to commonly asked questions and gathering answers from other internal Trusteer technical experts
Leverage an expert level understanding of product functionality and the security space to be able to manage technical escalations as well as common questions from the customers project team
5+ years of technical hands-on experience with application security/endpoint security in a project management or technical implementation role
Strong understanding of web applications and architecture including Networking (TCP/IP, SSL, HTTP, browser technology, etc) as well as operating system fundamentals
Good understanding of Cloud infrastructure, Load Balancers, Proxy devices and their operations
Good understanding of development technologies such as Java, Java scripts, API’s, XML, Data bases and shell scripting
Excellent customer interaction and presentation skills (ability to present to different audiences and bring the message across in a concise, professional manner)

Client Success Manager Resume Examples & Samples

Build relationships with and serve as a trusted advisor to key Client Executives and Business Process Owners
Seek to establish a vision for unified talent management within the client’s organization at all levels. Create a shared and mutually beneficial value proposition for both point solutions and unified talent management
Continually identify new business needs and align Cornerstone products/services to meet those needs. Support the Account Manager to up-sell/cross-sell additional Cornerstone products/services
In collaboration with the Implementation Consultant, quickly stabilize he client in the immediate post-live period.During this time, ensure that remaining implementation issues/open actions are resolved/closed, that the client is properly transitioned to Global Product Support and that the client is effective engaged with Cornerstone through the proper channels at all times. Seek to educate and up-skill the client with every intervention
Ensure that the Cornerstone solution is being systematically and meaningfully adopted within the client’s business. Identify areas of concern and collaborate with the client to remove any hurdles to adoption
As necessary, collaborate with Super/Global Administrators (possibly in conjunction with Global Product Support Team) to resolve complex or escalated issues
Ensure that clients are productively engaged with Cornerstone and understand/leverage the Client Success Framework, our best practice engagement model for managing a successful partnership in a cloud environment. This includes, but is not limited to, leveraging proper communication and escalation channels, actively participating in the release process, effectively engaging with the Global Product Support Team, utilizing self-service and other tools, participating in client community and engagement programs, property utilizing the CSM, planning for important “success activities” outlined in the Client Success Framework, etc
Establish deep knowledge and understand of the client’s business and seek to continually evolve and optimize the Cornerstone solution within the client’s business over time, which will ultimately ensure that the client is successful, the solution is delivering value and that the client will be retained
Continually seek to mitigate risks that will impact client success, client satisfaction, reference-ability, upsell-ability, retention, etc. This includes ensuring that global organizations have the proper governance model to ensure that the needs of all key stakeholders globally are understood and being met by the solution
Maintain a high degree of competency and subject matter expertise in key areas of talent management and technology, including but not limited to general HR practices, performance management, compensation management, succession planning and talent mobility, learning management, collaboration, talent acquisition/sourcing, enterprise cloud and mobile software, etc

Client Success Manager Resume Examples & Samples

Minimum 4 years relevant Degree qualification, with a minimum 10 years work experience in Account management, IT Services delivery with associated contracts management, Consulting and / or Project management, for large and complex customer/s.in banking / finance industry, based in Melbourne
Business Development, Sales, Commercial management experience
Proven experience of managing large and/or complex customers and IT projects
Strong understanding of customers’ IT operational challenges and experience with Enterprise-level package solutions and/or use of technology in a business context, preferable based on Oracle Products and Services
Strong customer-facing communication and presentation skills
Demonstrated ability to work and deliver outcomes as a self-motivated Individual Contributor
Demonstrable experience of Influencing and Negotiation without authority
Advanced business acumen and cross functional personal skills
ITIL Qualifications preferred

Client Success Manager Resume Examples & Samples

Effectively renew all assigned accounts with favorable terms and conditions
Provide regular account reviews to highlight key results, metric analysis, demonstrated value and emphasize the ROI, as well as, recommend process/procedure changes to better utilize Oracle’s services
Demonstrate expansion of the Oracle Service Cloud solution beyond the functionality introduced during implementation process and consistently seek new business opportunities by presenting and recommending new Oracle products, services and partner solutions
Participate with Regional Sales Managers in the preparation and execution of individual sales strategies for Oracle clients
Position Oracle’s value proposition as part of our overall business solution, linking these benefits back to the key business issues of the client
Develop and maintain extraordinary relationships with existing clients to ensure their satisfaction and retention while helping to grow our incremental revenue
Execute and maintain Client Referral program
Working closely with the Client Marketing Manager, initiate and participate in the development, implementation, communication and monitoring of Client Success Stories (Case Studies, Speaking Engagements, Quotes for articles or releases, etc)
Maintain current and accurate account information and contact information within assigned customer data base

Client Success Manager Resume Examples & Samples

Bachelor’s degree in Business, Marketing or Engineering/Science; MBA degree preferred
Minimum of 7 years with direct experience in account management, client delivery and client management within a consulting organization supporting large Retail clients
Strong, working knowledge of how to generate impact from core merchandising levers, including: Pricing, Promotions, Category Management, Assortment Optimization, etc
Superb presenter with both creative and analytical mindset; possess keen listening skills
Creative problem solver and natural entrepreneur; comfort with risk taking and ambiguity
Able to present and describe technical functionalities to those less-versed in technology; Ease of comfort in presenting to all levels of an organization
Strong ability to manage resources across a matrixed organization
Outstanding project and process management skills
Highly collaborative, yet able to function well independently
Travel expectation of up to 75%, on weekly basis

Client Success Manager Resume Examples & Samples

STRATEGIC ACCOUNT DEVELOPMENT – 30% of time spent: 1) Secures renewal of existing sold business for assigned accounts. 2) Leads strategic plan for assigned accounts. 3) Grow relationships outside the day-to-day client contacts. 4) Ensures that thought leadership and new product and service offerings come to life for clients. 5) Identifies growth opportunities and introduces appropriate AMs and solution support staff to build MCX business. 6) Implements strategies to increase value and ROI for clients
CLIENT MANAGEMENT – 45% of time spent: 1) Provides guidance to client and internal teammates on how best to utilize MaritzCX technology to solve client needs 2)Researches client organization key business requirements (KBRs) and how MaritzCX can address them. (3) Develops a relationship of competence and trust with main client contacts. (4) Meets regularly with clients, formally and informally to identify future needs. (5) Leads internal client team. (6) Supplies client input for developing new CX products. (7) Conducts and records regular quality reviews with client
OPERATIONS AND TEAM OVERSIGHT – 20% of time spent: (1) Manages according to MaritzCX’s Quality Management System. (2) Promotes teamwork and acts as team leader. (3) Works collaboratively across functional areas outside of direct team. (4) Provides coaching and performance feedback for team members. (5) Supplies team members with clear, concise, and complete specifications. (6) Assists in designing a complete plan for all projects
FINANCIAL MANAGEMENT – 5% of time spent: 1) Develops a thorough understanding of all costs and assumptions made during the bidding of each project to arrive at pricing recommendations. 2) Monitors project costs and takes appropriate steps for cost overruns. 3) Responsible for effective change management and purchase order alterations. 4) Provides ongoing forecast of revenue and costs at project level
Bachelor’s Degree 5+ years of experience managing projects and client relationships (+/- a few years depending on level)
Ability to grasp new technology platforms and quickly understand how to use and manipulate new technology
Experience with software implementation
Customer experience (CX) knowledge (varies by level)
Client relationship management experience (varies by level)
Experience with the application of software or technology that transforms raw data to summarized reports/dashboards

Client Success Manager Resume Examples & Samples

Establish trust and status as a strategic advisor to curate engagement and support of our clients with SecureWorks operational and support systems to maintain and continuously improve their security posture
Own the overall relationship with a portfolio of new and established clients to include client focused success metrics linked to increasing adoption, retention, client satisfaction, and broad use of our industry leading security solutions
Reaffirm the value of working with SecureWorks and leverage every engagement with the client to improve our relationship
Develop, prepare, and nurture clients for referrals and advocacy
Monitor key user metrics and alerts and ensure timely intervention to maintain client’s engagement and satisfaction with our solutions
Manage a workflow associated with directing clients to appropriate resources and ensuring clients receive timely support and interventions for any and all escalations
Ensure a high-performance onboarding experience that meets and exceeds client expectations
Identify and develop upgrade and cross-sell opportunities to ensure peak security posture for our clients
Advocate client needs/issues across departments to ensure client success and reduce escalations and issues before they occur

Client Success Manager Resume Examples & Samples

Clinical experience as RN, MD, NP, etc., and/or experience with care coordination/care management/population health
Experience with HIT/EMR vendor preferred
Involvement in sales of healthcare technology products preferred
Proven in-depth understanding of the provider healthcare industry, encompassing care coordination, care management, post-discharge care, re-admission reduction, managed care, health information exchange, and/or bundled payments
Strong understanding of the shift to values-based care and the role of accountable care organizations (ACOs) and alternate payment models
Knowledge of modern business communication, including Internet
Ability to establish priorities, work independently, and proceed with objectives without supervision

Client Success Manager Resume Examples & Samples

Participate in pre-sales activities like understanding client context, providing product demos, explaining underlying analytics principles and leading clients on instituting a culture of business experimentation
Set up a motivated and high-performing Client Success team to lead analytics delivery for clients using our B2B product (multiple)
Ensure timely and high quality delivery to clients on Pilots (as required), One-time set-up of our product, ongoing analytics delivery
Manage P&L for Client Success team while achieving the annual revenue and growth target for our product implementation and delivery
Implement and track key metrics (like NPS) to analyse customer success
Contribute Improve product by notifying development team of problems and make suitable recommendations on product features that can be incorporated
Understand and manage evolving client expectations. Execute timely communication and change management
Train and coach talent with respect to all aspects of delivery
Flexibility to travel and meet clients to understand their requirements and consult them
Participate in recruitment activities to expand the team
9-12 years of demonstrable experience in Retail Analytics including Experimentation and A/B testing. We are looking for the following qualities in the candidate
Expertise in Retail, Retail Marketing, Retail Analytics
At least two years experience in driving/overseeing product demos and POCs
At least two years experience working with clients and prospects in a pre-sales capacity
Experience of implementing products in a B2B scenario
Experience in Test & Learn software is good to have
Strong orientation for client success and delight
Flexibility to travel across locations in US, UK and Europe for delivery requirements
Must be a US Permanent Resident or US Citizen

Client Success Manager Resume Examples & Samples

Manage and report on the day-to-day progress of all assigned clients. Individuals will typically work with 2-3 clients at any given time
Participate in all client meetings, including on-site and off-site sessions. Travel is required, with about 25% travel depending on the stage of the engagement
Meet with business and IT representatives of the clients to gather requirements on data sources, IT systems, and other technical considerations
Develop specifications for the development or modification of data interfaces into the Oracle | DataRaker system
Develop specifications for the various analytical functions that will meet the client’s business needs
Direct the work of analysts to develop and configure analytical solutions to generate the results required by clients
Consult with clients and other Oracle | DataRaker team members to address and resolve technical issues as they arise
Perform or direct various ad-hoc analytical queries required to fulfill customer engagements
Communicate regularly with customer representatives and other Oracle Utilities Analytics management personnel
Track the progress of each engagement against goals
Actively seek opportunities to provide additional services to existing clients
5-10 years total work experience with a minimum of 4 years as a project manager, sales engineer or quantitative analyst/consultant with some management and client facing experience
High GPA degree in a technical or quantitative field, preferably engineering, science, mathematics, statistics, economics, or computer science
Excellent communication skills – both written and oral – along with client management experience
Solid foundation in data analysis, analytic modeling, and database management, including the ability to write basic code and develop analytic models (Excel)
Experience in translating business requirements into data requirements, as well as interfaces and analysis specifications
Ability to work independently and with minimal supervision
Travel required 25% of time

Client Success Manager Resume Examples & Samples

Collaborate with internal teams in managing a full pipeline of prospective and current customers
Partner with Sales to create customized audience targeting solutions based on client discovery and a profound understanding of client’s marketing objectives
Build customer relationships, acting as day-to-day point of contact during post-sales cycle by answering questions and fulfilling requests with accuracy and a sense of timeliness
Interact extensively with marketers, agencies and publishers to identify marketing needs, data needs and product solutions
Manage successful product deployments by monitoring performance, ensuring reach of client’s KPIs and goals, initiating ongoing program optimization and feedback/reporting in order to proactively achieve client satisfaction and renewal
Strategize in partnership with the Data and Technology Teams to develop new or advanced product offerings

Client Success Manager Resume Examples & Samples

Undergraduate degree with an excellent academic record required; graduate degree a plus
7 - 10 years of experience as a proven performer; prior experience in top-tier consultancy is highly desirable
Managing/understanding large-scale change-management or transformation programs in an international context
Special interest in Program and Change Management; certification in Program Management is a plus
Experience in an operational project management role. Experience with SaaS is a plus
Ability to be stand-alone in senior client settings
Clear oral and written communication skills to present and discuss complex value propositions to client senior executives
Strong project management skills, able to multi-task whilst keeping attention to detail
Entrepreneurial spirit and a genuine interest in delivering outstanding client service and proactively strengthen and develop the client base for Wave
Fierce desire to be a critical team member in a rapidly growing, dynamic business
Team player able to rally support from multiple resources
Outstanding oral and written communication skills in English

Client Success Manager Resume Examples & Samples

An undergraduate degree with an excellent academic record; graduate degree a plus
Managing/understanding large scale change-management or transformation programs in an international context
Prior experience in top-tier consultancy is highly desirable
Special interest in program and change management
Certification in Program Management a plus
Fluency in the IT industry and familiarity with the market landscape and corresponding information needs
Experience with SaaS a plus
A team player able to rally support from multiple resources

Client Success Manager Resume Examples & Samples

Nurture and develop already established relationships with primary decision makers
Gain and maintain a holistic understanding of the client’s ever evolving organization needs
Maintain knowledge of Kaplan’s ever evolving educational product and technology offerings
Provide product demonstrations and training to new decision makers as they transition into these relationships
Work closely with Marketing to drive firm specific marketing campaigns and collateral
Travel required for occasional onsite visits, training, and industry conferences
Assist in driving lean initiatives and process improvement
Assist with new hire training and intern mentorship
Assist with tradeshow booths
In lieu of education, 5 years of related work experience
Proven understanding of KPE’s product offering
Proven understanding of KPE’s technology offering
Bachelor degree in Business or related field
5 years of experience in account management
Experience with servicing and support B2B partnerships
Experience in project management, technology, and/or sales
Experience with Salesforce

Client Success Manager Resume Examples & Samples

The Client Success Manager leads a team of CSE’s (Client Success Executives) who are focused on optimizing clients’ multipronged digital marketing campaigns
Plays a critical role of proposal development based on a Client Impact Assessment or CIA
Serves as the primary post-sale point of contact for the advertiser and sales team, ensuring that the clients’ campaigns are optimized to deliver required KPI’s
Provides strategic support and recommendations to the leadership team on work flow, tactical approach to success and retention of existing client base

Client Success Manager Resume Examples & Samples

Proactively identify and prioritize accounts to focus efforts within a defined territory as based on perceived risk, potential growth opportunity, strategic value, and renewal time frame
Develop long term relationships with your portfolio of assigned customers, connecting with key business executives from C level on down. Effectively deliver scheduled business reviews to key business contacts
Cultivate an understanding of your customers’ business requirements, industry challenges and goals coupled with a strong understanding of how they are using their Advent solutions to maximize adoption, growth, and account retention as well as the trusted advisor role with the customer
Develop account and engagement plans for Advent customers that outline their critical success factors, metrics for success, potential issues, and dependencies and provide recommendations for each. Collaborate with internal teams such as Services, Sales and Renewals to ensure execution of account and engagement plan
Provide strategic oversight during the entire customer journey including implementation, optimization, growth, renewal and ensure a seamless handover of knowledge and responsibilities where appropriate
Closely monitor customer health index (CHI) for assigned accounts, providing insight in to components of the CHI and how they can be used to be predictive with a customer
Identify expansion opportunities and collaborate with the sales teams to ensure growth objectives and footprint increase
Work closely with the Advent Services teams to identify new opportunities and facilitate transitions from Services following implementation, upgrades, migrations, etc
Act as a collaborative partner with the Support teams to ensure customer tickets are resolved to the best of Advent’s abilities
Drive the value of Advent’s Community through increasing customer registration and engagement whenever possible
Be the voice of the customer to Product Management, Product Marketing, Support, Renewals, Services, Sales, Finance, etc. building strong working relationship with each to ensure customer success and consistency of contact
Develop a thorough understanding of the Advent product suite and industry (where not already present)
Work collaboratively with the Marketing and Sales teams to identify and build customer references
Key to this role is being able to articulate value, inspire and sell the Advent story for transforming the investment management industry. As a trusted advisor and coach, the CSM is the post-sales success leader for the customer
Extensive direct customer/account management experience in enterprise software, business consulting or a related field
Ability to multi-task and handle complex matters with little supervision and excellent follow-up
High degree of organization, efficiency, urgency and follow through on program planning and execution
Possess excellent verbal and written communication skills inclusive of outstanding presentation development and delivery skills, with the ability to inform, influence and impact all levels of management
Demonstrated ability to communicate effectively, present and influence credibly at all levels of the organization, including executive and C-level
Ability to prioritize and perform effectively in all situations
Aptitude for both analyzing technical concepts and translating them into business terms, and for mapping business requirements to technical solutions
History of strategic and innovative thinking – exercises great judgment and decision making capabilities
Demonstrated ability to grow relationships and expand platform footprints with the customer firm
Prior hands-on working knowledge and/or implementation of a complex solution within the FinTech space
Strong collaboration and team working skills
Excellent follow up skills with great attention to detail
Willing to travel 15-30%
BA/BS or equivalent degree or related work experience

Client Success Manager Resume Examples & Samples

Define specifications for the various analytical functions that will meet the client’s business needs
Direct the work of data scientists to develop and configure analytical solutions
Degree in a technical or quantitative field, preferably engineering, science, mathematics, statistics, economics, or computer science
Solid foundation in data analysis and developing analytic models (Excel)

Client Success Manager Resume Examples & Samples

Proactively develop relationships with customer base to provide updates to management and internal operational teams with overall client satisfaction, contract compliance, and any potential new business opportunities
Proactively work with Tangoe operational teams on account reviews (QBR’s) with all assigned customers to include analysis of; service needs and usage trends. Identify products and pricing offerings that meet customer needs and business objectives
Analyze and understand contractual language to ensure operational delivery and compliance. Account retention through the development of strong relationships with key client decision makers and users. Mitigate churn
Relationship development and management with key individuals and top decision makers at the partner firm. Strive to build relationships at the C-Level
Represents a knowledgeable, efficient, and professional image of Tangoe to the partner firm by handling business in a respectful and professional manner
Requires a deep understanding of the partner firm business, systems, and processes that touch products and capabilities
Ensure that client issues are dealt with in an efficient manner, escalating critical issues appropriately
Owns the contract and contract renewal process on existing clients
Works closely with the project team to maintain a continuous knowledge of customer contracted services, in order to identify potential issues and/or opportunities related to the project
Communicates the client's interest & goals to Tangoe’s internal operations support teams
Understanding of company capabilities and service, and effectively communicates all offerings to the client

Client Success Manager Resume Examples & Samples

Own the overall relationship with assigned clients across all Eze Software products
Conduct on-site project meetings and status updates with key accounts
Strong written and oral communication skills with proven ability to initiate and manage relationships with customers of all levels
Self-starter with the ability to manage multiple projects simultaneously
Previous experience with SaaS (desirable)
Previous experience with technical writing (desirable)
Understanding of the financial services industry (desirable)

Client Success Manager Resume Examples & Samples

Design and drive successful implementation & execution of large scale corporate language programs with the aim of long-term client success and revenue growth
Engage actively with and support the sales team in Riyadh
Work closely with corporate clients to set program objectives to ensure high customer satisfaction
Identify actions for continuous improvement of clients' learning results
Regularly monitor learning KPIs and account plans to ensure timely programs' yearly renewals
Foresee and react to issues rapidly with creative solutions
Contribute to best practice for all EF corporate teams (academic, operations, sales and development) to ensure successful design and delivery of language training
Ideally experience in educating clients on complex information solutions for a Fortune 500 company
Service orientated and client focused
Has a passion for the client unlocking the value of our products and services
Sound decision making skills
Strong business acumen and commercial instinct
Proactive with a team spirit, who thrives under high pressure
Experience of a client facing role
Previous experience of working in a multinational company is a plus

Client Success Manager Resume Examples & Samples

Engages clients to provide basic to moderately complex advice and consulting around our product for the purpose of optimizing the client experience and maximizing revenues
Implement methodology for portfolio assessment to identify risks and opportunities with a focus on client retention and preserving revenue through annual renewals
Develop and execute strategies to help clients maximize value from Tracker. This includes proposing services solutions to clients and achieving a measurable goal for revenue from services engagements
Provide advice and supply best practices to improve legal department operations and initiatives
Establish and maintain long term customer relationships
Liaise within the business to resolve challenges clients are facing and improve the overall customer experience
Bachelor’s degree with minimum 3 years of work experience in a corporate legal department/law firm or Juris Doctor (J.D.) degree

Client Success Manager Resume Examples & Samples

Increase product adoption and usage by contacting clients to understand their business and help them leverage all the features and functionality that our products have to offer
Effectively defend against competitive pressures, uncover additional opportunities for the sales team, and ensure client satisfaction
Onboard new clients to ensure that they get off to a quick start using the product(s) and work through any early technical challenges or questions
Conduct Client Success outreaches and maintain records with the help of Gainsight
Effectively identify accounts which may be at risk and develop a strategy to mitigate
Meets or exceeds personal goals

Senior Client Success Manager Resume Examples & Samples

Collaborates with Sales in launching brand and advertising campaigns, promotions, or online/web/interactive initiatives to increase listening audience and ratings
Adjusts programs and campaigns to address changing markets and competitive conditions
Participates in conducting research on program and campaign effectiveness; tracks findings and reports results to management
Connects with influential media outlets and journalists to place iHeartMedia news
Manages strategy and setup of all paid campaigns
Researches and tests partnerships with new vendors to expand reach and lower cost
Crafts landing pages to distribute through relevant paid programs
In-depth knowledge of various paid marketing channels and technologies, e.g., paid search (Google AdWords), retargeting, social network advertising (Facebook, Twitter, LinkedIn, Pinterest, and more), and content distribution and placement networks like Outbrain and Taboola
Proven track record in creating, editing, and promoting written and visual content
Ability to manage projects from start to finish
Excellent organizational skills; ability to prioritize and effectively manage time
High degree of stress tolerance; ability to work and thrive in a fast-paced, rapidly changing work environment; maintains composure when faced with difficult situations and personalities
Excellent interpersonal skills and collaboration with others
Experience in public relations, corporate communications, content marketing, or relationship management

Client Success Manager Resume Examples & Samples

Enjoys engaging with clients, learning their businesses and is able to quickly leverage Krux resources to help clients meet business goals
Brings strong organizational and leadership skills made evident through successful, concurrent management of multiple clients and projects
Thrives under deadline pressure and effectively balances multiple, competing internal and external demands
Balances priorities across his/her portfolio of accounts to ensure client satisfaction at high levels of Krux operating efficiency
Understands that details matter, embraces knowledge of detail, and is able to drive action toward larger goals
Demonstrates strong written and verbal communication skills and is able to clearly explain complex, data-rich topics in a manner readily understood by clients
Is intellectually curious
Prefers an entrepreneurial, fast-paced environment
Works well across organizational boundaries by maintaining focus on client impact
Is able to travel to client locations as much as 50% of the time
5-7 years experience across a combination of enterprise client services and digital media
1 - 2 years combined experience in digital media and/or marketing and marketing or ad technology
2+ years management or SaaS systems implementation consulting experience preferred
Besides English, a second language proficiency is required (Spanish, French and/or German preferred). Additional languages are a plus
Bachelor degree required. Advanced degree a plus

Senior Client Success Manager Resume Examples & Samples

Work with VP’s in development and maintenance of client and agency relationships
Lead account strategy to help generate renewals on sold business and identify new opportunities for upsells
Manage the launch of Connections deals once sold (confirming all media is booked/reserved correctly, executing signed contracts, communicating final details internally to each business team)
Prospect new business opportunities with existing partners
Handle billing and reporting (internal & external)
Closely monitor and surface client strategies to internal teams
Responsible for finalizing media plan & making adjustments to media plan post sale
Bridge position between sales lead & post sale brand activation/content team
Help design and sell complex media and marketing concepts for Fortune 500 partners
Attend sales meetings and conference calls with SVP’s and VP’s or alone and clearly detail developments and next steps
Broaden internal relationships across multiple internal divisions including Marketing, Activation, Events, and Pricing
Detailed account management via SalesForce, Marketing Requests, and Outlook
Develop a full understanding of business and deepen relationships across internal sales teams, including MMS, Premiere, Digital, TTWN, and OOH
Help entertain key and developing clients
Expand industry knowledge and relationships via trade organizations, publications, websites, etc

Client Success Manager Resume Examples & Samples

7-10 years managing and consulting on strategic client accounts
Demonstrated skills in research, analytics, presentation, teamwork, and client management
Experience planning and managing multiple cross functional projects
Excellent written/oral communication and presentation skills including the ability to facilitate large group meetings and host webinars
Experience with SaaS implementations/delivery preferred
Experience in Human Resources, Talent Management or Leadership Development preferred
Travel required

Client Success Manager Resume Examples & Samples

5+ years of experience in marketing, consulting, advertising or client-facing roles at online companies
BA/BS degree in related field
Comfortable working with data analysis and working with MS Excel – Able to analyze campaign performance in great detail and draw conclusions as to what is working and what is not
Comfortable building presentation story lines and delivering to C-Level execs
Experience at a top management consulting firm or investment banking firm
Proven track record of growing client spend in a sustainable fashion
Passion for identifying and executing strategies that help clients and grow spend
Ability to work cross-functionally

Client Success Manager Resume Examples & Samples

Independently managing accounts
Going out in the field, meeting your clients and blowing them away with your knowledge and ideas
Setting up and optimizing multiple internet marketing campaigns simultaneously
Analyzing performance and providing data driven insights and recommendations
Proactively finding new ways to build clients' business and growing accounts
Experience in a (web/marketing) agency
Experience with reporting tools (Google Analytics, Omniture)
Knowledge of behavioral targeting
Knowledge of CRM
Knowledge of User Experience
Knowledge of database queries
Fluent in Dutch/French
Photoshop/Illustrator skills

Client Success Manager Resume Examples & Samples

Delivers projects within the constraints of scope, time and cost to client specifications at agreed levels of quality
Implement effective communication plan and operating rhythm with clients, including provision of regular and accurate reports
Defines, documents and manages smaller-scale projects with supervision where needed, working with multiple teams that may have differing priorities and working/cultural practices
Actively participates in all phases of the project or specific phases of larger projects. Identifies, assesses and manages risks to the success of the project
Effectively manage project team conflicts, build collaborative partnerships with stakeholders, and obtain commitment to make decisions
Estimates costs, timescales and resource requirements for the successful completion of each project to agreed scope and constraints
Monitors costs, timescales and resources used, and takes action where these deviate from agreed tolerances. Ensures that deliverables are implemented within these criteria
Manages change control gaining agreement for revisions from clients and project stakeholders
Familiarity with Project Management Lifecycle
Some Project Management competencies in Project Delivery, Estimating and Planning
Ability to deal with competing priorities
Ability to work with global/virtual teams

Client Success Manager Resume Examples & Samples

Serve as Primary EzeSoft service relationship manager for assigned clients
Maximize client satisfaction by ensuring delivery of superior products and services, while identifying and resolving client concerns/risks with the support of Solutions and Engagement teams
Coordinate across Eze to present a consolidated view of open and closed items to our clients
Measure and analyze client satisfaction KPI's and identify actions to continuously improve
Work closely with Business Development to ensure clients are aware of EzeSoft offerings and that Eze is always providing maximum value to clients
Advocate internally for client needs across client service and other EzeSoft teams
Engage routinely with clients to review open incidents, product roadmaps, health checks, executive perceptions, new concerns, pending risks, etc
Provide qualitative assessments of client health and communicate this information across Eze teams
Build strong, lasting client relationships and minimize client turnover
5+ years of experience in a client-facing role
Proven ability to deliver great client service
Experienced in setting and managing client expectations
Able to effectively prioritize and coordinate work and resources across multiple projects, teams and initiatives
Exhibits strong leadership skills and the ability to effectively coach others
Possesses excellent knowledge of the industry and the EzeSoft product suite
Demonstrates strong written and verbal communication skills
Able to build relationships and a productive rapport at all levels, both internally and at clients
Capable of “managing-up” client successes, while also addressing risks effectively
Able to analyze KPIs and develop actionable plans to improve and enhance overall Eze performance
Proven ability to work with sales and service teams to identify opportunities and enable

Client Success Manager Resume Examples & Samples

Knowledge of Tax and Information and Reporting environment is preferred
Excellent communication, time management and presentation skills
Must be willing to travel up to 30%

Client Success Manager Resume Examples & Samples

Accountable for the Client Relationship and the overall clients’ satisfaction
Be a strong customer advocate
Maintain regular communication with assigned customer contacts to understand and manage performance / service expectations
Coordinate the establishment of customer specific Service Plans with strategic focus on Continual Service Improvement
Proactively develop & maintain existing client relationships
Understanding of Contracts and defined KPIs (Key Performance Indicators) and implements action plans when metrics fall below agreed targets
Administration of Standard Client Deliverables
Develop or maintain ongoing Service Improvement Plan for key performance metrics at risk
Oversight of client financial management metrics to ensure client contractual commitments are met
Drive online & eMedia tool enablement and adoption
Maintain Service focused Open Action Item logs and Continual Service Improvement register
Responsible for identifying opportunities within the base that can drive new revenue growth
Maintain a thorough understanding of Products & Solutions
Generally 3 years of related experience (sales or service)
Ability to communicate with multiple levels of leadership
Demonstrated skills in Microsoft Office product suite, including PowerPoint, Excel & Word

KPE Client Success Manager Resume Examples & Samples

Gain and maintain a holistic understanding of the client’s ever-evolving organization needs
Maintain knowledge of Kaplan’s ever-evolving educational product and technology offerings
Ensure our corporate partners understand all we have to offer them and that they are maximizing the utilization of our products and services throughout their organization
Collaborate with a number of internal support teams to provide solutions and quick resolution to any challenges the partner(s) might be facing
Provide ongoing training sessions with corporate partners as new products and technologies are brought to market
Manage the contract renewal process for your book of accounts
Work closely with Marketing to drive firm-specific marketing campaigns and collateral
Establish ongoing and open communication with external partners and internal stakeholders to ensure client needs are heard and met
Gain and maintain an understanding of the industries in which your accounts operate and proactively position our products and services to meet upcoming business needs
Travel required for on-site visits, training, and industry conferences
Associate Degree
One year of related experience in Account Management and/or Sales
Two years of relevant experience for every year of formal education required
Ability to quickly comprehend new technologies
Extremely detail-oriented
Ability to develop strong relationships

Client Success Manager Resume Examples & Samples

Serve as primary point of contact for assigned clients within sales territory
Establish strong customer relationships to gain trust and open communication
Partner with sales team to provide insight on cross-selling opportunities
Work with customers to process add-on, transfer and re-bill site orders
Ensure the implementation backlog and cancellation queues are being processed (in conjunction with product management teams)
Conduct new and expansion client welcome calls for assigned sales team
Provide sales support with focus on consulting and training upsell process
Manage billing and support escalations through to resolution for existing clients within assigned sales division
Provide overall account management through contract inception, implementation and renewal
Develop strong inter-company relationships and work proactively to coordinate client needs, resolve issues and ensure client satisfaction
Minimum 2 years of experience in a sales, customer service or account management role
Demonstrated success in driving and/or maintaining customer satisfaction
Property management industry experience a plus
Ability to multi-task and prioritize needs across all assigned accounts
Ability to work closely with key support groups in the RealPage organization to resolve client issues
Ability to address and resolve all issues utilizing the available resources in a timely and proficient manner
Persuasive, encouraging, motivating, and friendly personality
Physically able to participate in training sessions, presentations, and meetings
Ability to work extended hours as needed (may be required)

Client Success Manager Resume Examples & Samples

Build and maintain strong relationships with assigned key and/or strategic D+H clients
Advise clients on the optimal approaches to technical challenges based on a thorough knowledge of D+H Lending products as well as the client’s environment
Work effectively with the Client Support organization to ensure support cases for assigned accounts are reaching resolution in an effective and timely manner
Conduct periodic meetings with clients via telephone or onsite to ensure operational effectiveness and client satisfaction with D+H Lending products
Serve as primary point of contact inside and outside D+H for escalated support issues
Help drive continuous improvement of D+H Lending products and processes through careful consideration and effective communication of client feedback
In-depth understanding of at least one D+H Lending product; broad knowledge of others
Demonstrated ability to work independently; good prioritization skills when workload exceeds capacity
Able to organize and lead effective meetings, internally and with clients; able to organize issues and problems so next actions and current status are easy to understand
Able to independently handle client escalations
Strong collaboration skills; able to work effectively with other functional areas (Sales, Product Management, etc.) toward a common goal
Strong sense of initiative and accountability
6+ years relevant work experience including customer support, consulting, and/or account management
Experience in dealing with large enterprise accounts
Relevant experience in understanding Financial Institution client needs

Senior Client Success Manager Resume Examples & Samples

Establishes a relationship built on trust with every new partner, client champion, and stakeholder
Ensure that every client derives the most value possible from the platform
Experience configuring Social Media Management and/or Content Management tools and software desirable

Client Success Manager Resume Examples & Samples

3-5 years of Project Management and Operations/Client Strategy/Account Management experience
Experience managing relationships as well as a proven track record in retaining clients
The ability to manage multiple high priority projects simultaneously, without missing a beat
Impeccable communication skills, both verbal and written
Passion for driving customer success and retention
An analytical mindset and a creative, make-it-happen spirit
Experience using CRM software and Excel
Strong interpersonal skills, with an ability to foster enduring client relationships

Client Success Manager Resume Examples & Samples

Plan, coach and mentor customers and project teams to best practice adoption of Appirio’s software tools
Lead workshops and training sessions, and provide solution demonstrations
Evangelize Appirio’s methodology and tools to internal teams and customers to drive adoption, satisfaction and success
Actively manage customer relationships
Demonstrate strong knowledge of the Salesforce platform and ability to implement basic Salesforce configuration
Able to effectively present complex information and collaborate with multiple team types (Sales & Marketing, Product Management, User experience, Change Management, Development)
Enthusiastic, outgoing, professional and confident personality
Able to lead remote meetings and conversations via email, voice or GTM
Strong focus on customer satisfaction and enabling user success
Advocate for customers by translating feedback into product requirements and roadmap input
Able to manage multiple workstreams in a fast-paced environment
Able to travel occasionally (approx 20%)
Bachelor’s degree from a four-year college or university or equivalent experience
3+ years experience as Customer Success Manager, Business Analyst, Technical Trainer or other client-facing role in a mid-large sized organization
One or more Salesforce certifications preferred
Experience with Salesforce configuration preferred
Experience working closely with development teams implementing Salesforce custom development preferred
Experience with Agile methodologies preferred
Detail oriented, quality driven and possess excellent communication and customer interaction skills
For US only, Not eligible for Visa Sponsorship

Client Success Manager Resume Examples & Samples

3+ years’ experience in a Customer Success/Account Management/Sales role
Experience managing customer relationships and renewals with a SaaS product
Demonstrated ability in driving customer retention and fostering meaningful client engagements
Strong organization skills and superb capabilities with managing multiple high priority projects simultaneously and successfully
Excellent communication skills (both verbal and written), meticulous attention to detail, and a resourceful problem solving attitude
A passion for building valued relationships with customers and managing the financial impact that clients make to the overall organization
An analytical and results focused mindset, coupled with a creative make-it-happen spirit
Experience using CRM software (Salesforce), Microsoft Office Suite (Word, PowerPoint, Excel) and Google Applications (Analytics, Docs, Sheets, Slides)
Strong interpersonal skills, and a proven track record of working cross functionally to resolve customer issues

Client Success Manager Resume Examples & Samples

Minimum 4 years increasingly responsible customer service, account management or client development experience required to include providing service to top level clients
Minimum 2 years' experience in preparing various business analyses preferred (e.g., Scorecards, SWOT, Reverse Engineering, Communication Plans, ROI, Total cost of Ownership, etc.)
Minimum 2 year project lead or supervisory experience preferred

Client Success Manager, Nordics Resume Examples & Samples

Manage a portfolio of clients and make certain a high level of satisfaction with the solution is achieved
Lead clients through the incubation process
Create a tailored plan to ensure client success and achievement of incubation/engagement metrics
Conduct regular meetings with the client and make recommendations to provide continued success with talent management processes, workflows, and system configuration
Educate clients on self-service tools, release process, and other client programs to ensure a successful partnership
Be required to pass all internal written Cornerstone OnDemand product certification exams

Client Success Manager Resume Examples & Samples

Bachelor’s degree in related field and 3-5 years of related work experience
JD, MBA and/or strong understanding of legal department operations
Exceptional interpersonal skills – especially oral, written communication, and presentation to small and large groups
Ability to effectively communicate and relate to multiple levels of a client's organization (staff, general counsel, C-Suite)
Ability to manage a large number of account relationships and maintain a high level of organization. Plans and carries out responsibilities with minimal direction
Ability to effectively plan and carry out tasks on a daily, weekly, and monthly basis
Consultative and problem-solving skills; client service and solution oriented approach
Highly proficient computer skills, including the Microsoft Suite
Strong technical affinity for software, data analytics, etc. Ability and willingness for occasional travel to client sites (approximately 10%)

Client Success Manager Resume Examples & Samples

Serve as the primary point of contact for customer throughout the customer life cycle from Point of Sale to replenishment & re-contracting
Ensure speedy completion of provisioning and activation & effectively ‘on-board’ the customer and
Assume responsibility for PaaS adoption and issues escalation
Performing rapid assessments of client’s internal technology landscape and targeting use cases and deployment targets based on PaaS technology
Drive effective PaaS adoption and utilization through collaborative effort with Oracle stakeholders such as Sales, Sales Consulting, Oracle Consulting, Partner Network & specialist Technical teams
Prepare and educate customers on new PaaS features and releases through product appreciation sessions and Webcasts
Operate and key conduit for knowledge transfer to install base
Monitor and identify adoption and utilization trends, provide recommendations based on risk and customers’ business needs
Serve as the customers advocate and provide feedback to product management and development organizations
Identify replenishment risks and collaborate with internal teams to remediate and ensure ongoing replenishment
Partner with internal Oracle stakeholders to align account activities with the customer's business case and strategy
Driving high customer Satisfaction
Develop reference accounts & customer advocates
Conduct Quarterly business reviews with customer
Responsibility to on-board seed systems onto Public Cloud and provide guidance in identifying opportunities where Oracle Public Cloud can be leveraged and upselling ancillary services and emerging technology
Minimum 6-8 years in an external customer facing role
Demonstrated experience in positioning IaaS, Database, Middleware and other PaaS offerings
3-5 years of experience supporting all stages of the Cloud deployment lifecycle from development to integration and operations. With a core focus on Acquisition- Activation and ultimately Retention of the revenue stream
An understanding of application development and deployment concepts and tools that enable successful Public Cloud transformation and organizational acceptance
Enthusiasm, energy and ability to evangelize and expanded the footprint of seeded markets in the public cloud platform
Broad knowledge and experience in Public Cloud ecosystem and IT infrastructure elements
Experience in a customer-facing, role such as consultant, solutions engineer or hands on Customer Success Manager in the Cloud ecosystem
Core hands on foundational skills based on middleware and database development
Excellent communication skills, including SR tracking, issue identification and triage as well as escalation protocols
Ability to travel, when required
Ability to build and maintain strong relationships with a diverse set of internal and external business owners and stakeholders across all organizational levels
In-depth knowledge & expertise on the following (DB, Application Development certified professional will be an edge)
Background or experience in Infrastructure (IaaS) and Platform as a Service (PaaS)
Ability to balance customer needs with Oracle’s needs Willingness to 'roll up one's sleeves' and assist wherever needed
Specific industry experience is desired but no essential

Client Success Manager Resume Examples & Samples

Come up to speed quickly on complex systems
Develop and deliver client-facing product demonstrations
Work with clients to develop and/or redefine business processes to align with the use of applications at the client site
Lead small to mid-sized client implementations using documented processes and procedures
Develop training materials and lead training sessions to assist clients in the use of applications
Learn the processes and approaches for effective troubleshooting of client business process and software usage issues
Ability to work within a structured project framework
Ability to work accurately and effectively under pressure
Contribute to team effort through communication, cooperation and coordination with other teams within the department
Consistently deliver high-quality service to our clients
Must be within commuting distance of Blue Bell, PA
A Bachelor’s degree or higher from an accredited college or university
3-5 years of industry experience in IT or Business level Trial Master File roles
Excellent verbal and written communication skills including telephone interactions as well as preparing and delivering presentations
Ability to interact professionally with a diverse group, including Executives, Product Managers, Supervisors, contract resources, application users/clients, and software developers
Willingness to perform other duties, as required, and maintain a ‘team player’ attitude
Proven analytic and problem solving skills including a thorough understanding of how to interpret customer business needs and translate
Comfort working on team that has remote members thus requiring use of conference calls and web conferencing for some meetings
Experience with the software development life cycle
Experience working on software that supports the healthcare/pharmaceutical industry
Working knowledge of business processes, system development, and process improvement
Experience in managing small to mid-sized software implementation projects
Ability to learn quickly and ask probing questions
Ability to explain detailed processes clearly and accurately
Ability to work to deadlines
Travel up to 25% - 50%
Must be legally authorized to work and remain in the United States permanently

Client Success Manager Resume Examples & Samples

Manage a portfolio of around 80-120 of Meltwater’s African clients
Meet and exceed sales metrics with both individual and team targets
Build positive, long-lasting relationships through customer engagement with numerous product offerings to increase value and drive market share
Implement strategies to drive business growth and inform decision-making at the C-suite level
Increase revenue by negotiating contract renewals for long-term subscriptions while developing up-sale and cross-sale opportunities
Work across all verticals; including non-profit, JSE listed, government and more…
University degree (any discipline)
Exceptional communication & relationship building skills
Keen interest in business on an African and international level
Extremely self-motivated & organised with the ability to multitask & prioritise
Strong analytical, problem solving and investigative skills
Excellent level of proficiency in written & spoken English
Valid to work within RSA - Work Permit/Visa

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Client Success Manager Resume Examples & Samples

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