Performance Management Resume Samples
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Performance Management Resume Samples
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NL
N Lang
Noelia
Lang
9093 Landen Neck
Phoenix
AZ
+1 (555) 472 5344
9093 Landen Neck
Phoenix
AZ
Phone
p
+1 (555) 472 5344
Experience
Experience
San Francisco, CA
Manager Client Performance Management
San Francisco, CA
Gerhold-Abbott
San Francisco, CA
Manager Client Performance Management
- 70% (Primary function): Project Management and Collaboration
- Be responsible for monitoring and measuring the efficacy of intervention methods, while simultaneously working with Product Management and other internal stakeholders to design new intervention methods
- Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement
- Be involved in strategic planning: participate in the creation of short, medium or long term goals, and milestones (e.g. % of Users Engaged, Intervention NPS, athenaClassroom conversion)
- Collaborate with and maintain effective relationships with other departments to ensure the successful completion Performance Management initiatives while maintaining a high-level of client satisfaction
- Develop tools and processes to ensure customer and team success
- Design, implement, and establish content and mass communications using a variety of modalities (e.g. in-app, Salesforce Marketing Cloud)
Los Angeles, CA
Head-performance Management & Operational Excellence
Los Angeles, CA
Stokes Group
Los Angeles, CA
Head-performance Management & Operational Excellence
- Governance SPOC towards the Account on Performance Management (Network and Operations)
- Knowledge of Ericsson network solution product portfolio including Network Management Systems -BSS, Business Objects and Eniq
- Responsible for aligning the offshored Performance Management service elements and secure WLA fulfillment towards Global Service Center
- Issue guidelines & support Opco teams in Performance Management area
- Set strategic direction and follow-up with Managed Services COO teams in OPCO for improvement of reward/penalties
- Drive Competence Development and Certification for the Managed Services teams
- Support implementation of the Work Level Agreements and measure the compliance for different OPCOs
present
Boston, MA
Director, Performance Management
Boston, MA
Batz-Boehm
present
Boston, MA
Director, Performance Management
present
- Promoting and enabling importing and exporting best practices to and from JLL
- Identify, make recommendations and lead the resolution of systemic issues impacting and /or creating opportunities for effective implementation of PP&A
- Identify savings and improvement opportunities, or problems requiring innovative solutions
- Project manage implementation including management of milestones, issue resolution, etc
- Implement and manage ongoing myPerformance program
- Supervise assigned Performance Management staff – a team of approximately 10-15 employees
- Working with internal and external stakeholders, lead the development of a forward-looking set of principles and guidelines that form the basis for individual performance management at BMO
Education
Education
Bachelor’s Degree in Business Administration
Bachelor’s Degree in Business Administration
Boston University
Bachelor’s Degree in Business Administration
Skills
Skills
- Extensive knowledge of the performance management discipline including a clear understanding of new and emerging practices best-suited to the financial services industry
- Extensive knowledge of BMOFG HR policies, practices, processes, and systems
- Extensive knowledge of performance management systems
- Excellent knowledge of BMOs’ business strategy and priorities; lines of business, products and services
- Broad understanding of intranets (design, implementation)
- Strategic, conceptual and critical thinking
- Ability to impact and influence in areas of indirect authority
- Effective relationship management skills (collaboration, partnering)
- Strong oral and written communications
- Sense of urgency; with initiative and focus
15 Performance Management resume templates
Read our complete resume writing guides
1
Ap Head of Gcs Organisational Performance Management Resume Examples & Samples
- 10+ years experience in a management role preferably in a financial industry
- Leadership experience in managing cross-departmental delivery and the flexibility to influence people at a variety of levels internally and externally
- Strong written and oral communication skills and the ability to interact with senior executivesInnovative mindset and automations solutions experience
- Strong analytical and problem solving, decision making and relationship building skills
- Proven track record in departmental management and implementation within a large scale environment
2
Director, Performance Management Resume Examples & Samples
- Working with internal and external stakeholders, lead the development of a forward-looking set of principles and guidelines that form the basis for individual performance management at BMO
- As the discipline of effective performance management continues to evolve, work with external stakeholders and experts in the field to develop a rational and effective set of principles to inform the practice of performance management at BMO
- Work with key internal stakeholders to develop metrics, and practices that effectively introduce and embed these principles in the processes used by BMO to manage individual performance management
- Identify opportunities across BMO to improve and align the current practices to drive the desired business and employee outcomes
- Lead highly complex development and continuous improvement of Performance Management Program (systems and frameworks) that support the delivery of BMO’s business strategy
- Define and deliver a simple, consistent, end-to-end performance management process that begins with business needs and opportunities and ends with the achievement of organizational objectives at all levels
- Ensure the ongoing development, alignment, integration and management of core performance management processes and programs consistent with business strategy and objectives to optimize business unit and individual performance, support achievement of established goals and enable strategic change
- Design and implement online tools (i.e.. the Taleo system – myPerformance) to support performance management across the enterprise
- Identify critical linkages and synergies with other strategies and programs, and partner with senior leadership and HR colleagues to deliver fully integrated performance management solutions (programs, processes, tools, practices and communications) in alignment with BMO’s business goals
- Identify, make recommendations and lead the resolution of systemic issues impacting and /or creating opportunities for effective implementation of PP&A
- Develop and maintain a centre of expertise for Performance management
- Implement and sustain performance management processes across the enterprise and support the Office of the CEO in delivering the program to executives as well as managing the process for CEO Direct Reports in support of Board requirements
- Develop and monitor enterprise standards for performance management that shape and define a consistent employee and manager experience and outline the minimum requirements of managers and individuals within all BMO business units. This includes the development of Bank policy and supporting procedures, principles and practices for performance management
- Understand, assess and monitor the performance management system in order to maintain a comprehension of current state while continuously working to identify means of improving the efficiency and effectiveness of processes, tools and practices. Develop and implement recommendations for enhancements and improved efficiency and effectiveness
- Provide high quality/value added professional consulting advice and counsel to Senior Executives, clients and internal business partners to improve and/or enhance business effectiveness
- Transform tools and processes from traditional and paper-based format into technology-aided and virtual formats, and ensure that these solutions align with and support other HR and Corporate technology initiatives
- Develop and architect a long-term Performance Management strategy and framework
- Monitor and assess external environment for best practices in employee and manager experience through all areas
- Partner and collaborate with enterprise culture work, employee engagement programs, HR operations and service delivery and corporate communications as appropriate
- Engage and influence stakeholders throughout the strategy development and ensure alignment to corporate intranet direction
- Implement and manage ongoing myPerformance program
- Create and/or update implementation plans, schedules, budgets to successfully implement myPerformance
- Project manage implementation including management of milestones, issue resolution, etc
- Set standards and monitor adherence
- Create and implement sustainment and governance framework
- Extensive knowledge of the performance management discipline including a clear understanding of new and emerging practices best-suited to the financial services industry
- Extensive knowledge of BMOFG HR policies, practices, processes, and systems
- Extensive knowledge of performance management systems
- Excellent knowledge of BMOs’ business strategy and priorities; lines of business, products and services
- Broad understanding of intranets (design, implementation)
- Strategic, conceptual and critical thinking
- Ability to impact and influence in areas of indirect authority
- Effective relationship management skills (collaboration, partnering)
- Sense of urgency; with initiative and focus
- Demonstrated change leadership skills
- Adaptable, innovative with strong personal courage
- Willingness to take on new challenges, naturally curious, principled with a strong sense of pragmatism
3
Enterprise Performance Management Resume Examples & Samples
- Management consulting or equivalent project experience in Finance & Performance Management preferably in the telecommunications or energy & utilities sector
- Experience in implementing data governance systems and processes with focus on the implementing and managing the governance process
- Experienced user of Data Governance solutions and integration tools / processes such as ODI, DRM
- Good knowledge of financial and managerial accounting, planning and forecasting,
- At least 5 years experience in recording of managed consulting projects in BI&PM Arena
- At least 5 years experience in BI and Business Permance Management, profound business understanding (Reporting and KPI definition)
- At least 5 years experience in Project/programme across the full project life-cycle
- At least 5 years experience in understanding of underlying enabling technologies
- At least 5 years experience in ACA / CIMA / ACCA or equivalent
- German: Fluent
4
Enterprise Performance Management Resume Examples & Samples
- Excellent knowledge of financial and managerial accounting, planning and forecasting, and/or
- Experience in implementing Reporting strategies and defining KPIs and/or
- Experience in operating planning, budgeting, and forecasting processes in large organisations and/or
- Experienced in establishing reporting centres of excellence and setting up single data dictionaries to establish common KPI definitions and
- Experienced in influencing and managing change in the implementation of new EPM systems and processes
5
AP Consumer Products Performance Management Resume Examples & Samples
- Product Strategy: Develop & maintain a comprehensive Market/Competitive Landscape and Product hierarchy for each market (e.g. Basic, Premium, Super Premium, HNW), which will both 1) Enhance Visa’s flexibility and competitiveness, and 2) Maintain the pyramid integrity of the Visa product hierarchy. Facilitate associated changes to Visa product requirements, interchange, and product infrastructure to achieve optimum balance of those two goals. Manage the audit process to track compliance with Visa product requirements, and critically evaluate requests for waivers to Product requirements
- New Product Development: Develop & deploy new products & capabilities to support the AP market Product strategies and deliver value-added services to clients. Recent examples include the UHNW Product ID, Rewards Product ID, Visa Points Exchange Program, and the Visa Loyalty Campaign Catalogue. Future potential products include Merchant-funded Reward networks, Real-time cross-border offers, and Spend/IRF Qualification in new markets
- Performance Tracking and Regional “Center of Excellence”: Develop & synthesize Best Practices across the product lifecycle (issuance, activation, usage, retention), product types (Credit, Debit), channels (online, branch, mobile), program types (co-brand, proprietary rewards, non-rewards), and segments (Core, Affluent, Gen Y, etc.). Synthesis combines in-depth quantitative analysis and performance tracking across all Visa AP Credit & Debit programs (200+), insights from Case Studies of individual client engagements, internal & external consumer research, and regular engagement with industry participants (e.g. third-party loyalty program providers, co-brand partners, issuers, etc.)
- Priority Growth Opportunities: Support on an ongoing basis high priority consumer product initiatives (e.g. Japan Debit, China Single Currency Cards, major new Credit, Debit & Co-brand deals) working closely with in-country teams to ensure strategic plans are in place and key milestones are met. Based on Market/Competitive Landscape and Performance Tracking above, identify & pursue other priority growth opportunities for AP Product
- Global Client Account support: Act as the Regional Product liaison for a key multi-national client, providing Product advice and support to drive achievement of mutual goals with the client
- 15+ years management experience, ideally in the financial services or payments industry
- Strong background in product development, marketing, and innovation
- P&L management experience and strong financial acumen
- Strategic decision-making and complex problem-solving experience
- Analytical and conceptual thinker with ability to operate in the "white space" ; Comfortable operating in ambiguity
- Highly structured approach to product management
- Demonstrated success in growing a business and prior experience in building internal and external partnerships
- Demonstrated ability to transform consumer research and analytics into actionable plans. Strong disposition towards action
- Excellent written and verbal communication skills, including presentation generation and delivery to management and clients. Demonstrated ability to operate at the executive level
- Success in partnering, leading and influencing a wide variety of stakeholders in a multi-national, cross functional setting
- Strong people manager with a participative management style and a recognized ability to attract, cultivate and retain talent
- An ability to instill and reinforce a strong customer service and business-oriented ethic in a team
- Mastery of productivity tools (Excel, PowerPoint, etc.)
- Process improvement methods such as Six Sigma
- Knowledge of Visa and payment systems
6
Manager, Enhanced Performance Management CoE Resume Examples & Samples
- Highly proficient with Microsoft Excel and Microsoft PowerPoint
- Business acumen and strategic thinking/mindset
- Extremely proficient with MS Office programs (Power Point, Excel, Outlook, and Word)
- Excellent analytical skills - ability to creatively problem solve real world business problems and communicate complex analytical solutions in user friendly language
- Bias for action leading design against tight timelines and in a fast-paced, dynamic and changing operations environment
- Attention to detail and strong time management and project planning skills
- Strong listening and negotiating skills
- Excellent interpersonal and customer interaction skills to include communications, presentation and conflict resolution skills
- Experience with large-scale organizational change
- Identifies and respects diverse frames of reference
7
Director, Enterprise Performance Management Resume Examples & Samples
- Managing team of project managers, business analysts and consultants comprise of employees and service providers to drive and deliver project initiatives and support day-to-day operations
- Developing EPM roadmap, including providing annual IT budgeting to maintain organizational operations and support enterprise growth
- Conduct project status meetings with business users and management
- Prepare and manage project budgets
- Developing project initiatives by preparing business cases and cost/benefit analysis, and working with executives to obtain executive approval in order to greenlight project implementations; prioritizing requests for application enhancements
- Working with project managers to define project scope, goals and deliverables that support business goals in collaboration with senior management and stakeholders
- Providing project-specific direction and guidance to team members to facilitate timely and quality results. Monitoring quality of work performed by team members throughout the project lifecycle
- Providing continuity of IT services by monitoring system performance, directing production application support, adhering to service level agreements while ensuring SOX compliance
- Building relationships as a trusted partner with key business executives and stakeholders for delivery of IT Conforming to shifting priorities, demands and timelines through analytical and problem-solving capabilities
- Minimum of 7 years of experience with Hyperion within IT
- Strong experience with Oracle Enterprise Performance Management System
- Ability to interact with business clients to understand, define, analyze, develop and deliver on requirements
- Understanding of accounting concepts and ability to analyze financial statements
- Ability to manage multiple projects, and the candidate must have excellent project management capabilities
- Ability to recommend solutions for issues that arise while balancing user needs and IT resources
- Knowledge of HFM
- Ability to work independently and with minimal direction
- Exceptional written and oral communication, client interaction, and presentation skills
- Business financial experience is a plus
- Exposure to SAP Financials and BW
8
Nashville Head of IS IT Service Performance Management Resume Examples & Samples
- Articulate IS strategy for the BSC hub in Nashville
- Manage the IS location strategy for the Hub and provide seating/consolidation input to the BSC space planning
- Provide IS updates at Town Halls/Coffee Corners
- Sponsor team building and social events for IS
- Sponsor staff mobility within the BSC
- Assist in functional recruiting including interviewing of senior hires
- Sponsor academic engagement to drive UBS brand awareness and help recruiting
- Establish communication channels to IS regional and functional management to keep them updated on BSC issues/risks/concerns
- Mentor up and coming leaders
- Establish an IS culture and establish a regular cadence of communication to the team
- Engagement with third party vendors delivering key IS managed services and staff augmentation in the BSC
- Address regulatory issues regarding BSC related to people supervision and others
- Address BCM and other requirements for teams based in the BSC
- Engage with peer BSC to ensure sharing of information
- 10+ years of infrastructure services management within a large enterprise environment
- LI-JH2
9
Performance Management Resume Examples & Samples
- Hands on experience as O&M of VistaCockpit®4.3 Performance Management System Application is a MUST
- Able to define and monitor a Customer service performance using InfoVista customer portal. Build a visualized dashboard
- Able to monitor set of interfaces traffic for specific enterprise service. Map to existing PM profile and configure violation notifications
- Able to compile the standard KPIs for a group of devices/interfaces with a specific business relation
- Able to Build a visualized dashboard representing a network segment or an enterprise service
- Able to Build a customized page displaying graphs or performance values for existing instances and existing KPIs. Able to Build the required hierarchy and navigation structures
- Able to Build Ad-Hoc report and grant the required users access to it
- Able to Build a massive data export report
10
Digital Performance Management Resume Examples & Samples
- Minimum of five years proven and progressive Internet Banking channel or project management experience or equivalent
- Bachelor’s degree in business, finance, Technology, or related field or equivalent experience
- Strong problem-solving, lateral thinking, communications, project management,planning, organizational and interpersonal skills
- Demonstrated experience with email campaign systems
- Ability to work in a team environment with a strong customer focus
11
Senior Performance Management Analys Resume Examples & Samples
- Support and implement “Best in Class” reporting
- Identify tactical and strategic opportunities, gaps and financial risks through collaboration with cross functional teams
- Provide detailed forecasting including budget vs. actual and forecast vs. actual spending reports down to site level and summary reports for the leadership team
- Manage monthly closeout to ensure SOX compliance with JLL Corporate
- Manage “Chart of Accounts”
- Working with the account team, plan and prepare annual expense and capital budgets
- Develop and lead a process for extracting data from our core databases for analysis that will lead to process improvement, cost reduction and improved operational performance
- Refine and continuously improve operational dashboard aligned to account KPI’s & SLA’s
- Partner with operations team to develop vendor assessment and perform productivity studies
- Single point of contact on account for all SharePoint site administration and development
- Financial acumen and analytical ability
- Strong computer skills including Microsoft Office Suite, JD Edwards E1 & Insight
- Working knowledge of 360 and Planon work order systems and their reporting functions
- Working knowledge of One-View (SharePoint) site administration
- Strong analytical background with an ability to quickly grasp new concepts and techniques
- Ability to work with multiple teams and constricted timelines
- Ability to think critically and solve “out of the box” problems with limited guidance
- Bachelor’s Degree in Finance, Statistics, Computer Science or relevant field (or equivalent experience)
- Demonstrated knowledge in extracting and manipulating large amounts of data
- Background and knowledge of Facilities Management preferred
- Proven experience managing direct reports
- Self-motivated, confident and energetic
12
Director, Performance Management Resume Examples & Samples
- 5 or more years professional experience preferred
- Teach For America recruitment staff experience preferred
- Experience in successfully managing complex projects
- Ability to compel, mobilize, and track senior leaders and work streams across the Recruitment Team
- Ability to manage across teams and through layers without formal management authority
- Extraordinary judgment, respect, and humility
- High proficiency with Microsoft Excel, Microsoft Outlook, Microsoft PowerPoint, and Google Documents
13
AVP, Performance Management Resume Examples & Samples
- Consolidate CBG monthly forecast and actual performance reports for circulation to Senior Management and Finance hierarchy
- Provide qualitative and quantitative comments (on both revenue and expense) to give financial insight on the bank’s performance as well as to highlight key trends
- Review and validate Strategic Cost Management initiatives of the bank
- Consolidate budget and forecast for the business, validate submissions from various product analysts and present consolidated position to management with explanatory comments
- Partner with business to prepare monthly forecast for support centres cost and provide commentaries on variance analysis
- Handle month-end closing activities including journal posting
- Ensure compliance with accounting and financial control policies and procedures
14
VP, Performance Management Resume Examples & Samples
- Contribute to strategy and planning to establish and manage plans and initiatives aligned with corporate and marketing strategy (refer to separate “Mktg Strategy and Planning” job track)
- Drive and deploy performance management strategies to support the successful execution of our strategy and plans
- Develop and give marketing services to drive the strategic enablement of Marketing teams and individuals
- Develop and give guidance to teams in achieving overall marketing excellence on the topic
- Oversee project/processes management across different functional/regional teams to improve attainment of strategic performance goals
- Manage teams performing performance activities directly and support the teams that are indirectly connected with the same strategic objectives
- Support professional development and training to all Marketing professionals connected to the processes
- Work closely with Marketing Leadership Team to provide recommendations, guidance and support to the optimization of the performance decisions and improvement on the performance process itself by optimizing the definitions, processes, tools and platforms to drive a continuous improvement cycle on the organization’s performance levels
- Manage managers of teams or organizations
- Conduct Performance and Reward Management processes (leveraging the relevant tools and systems)
- Set objectives and development plans, review performance, and provide feedback on a regular basis
- Support employees' career aspirations and facilitate the transition of employees into their desired roles
- Interpret employees’ behaviors and motivators to coach, empower, and enable
- Understand, embrace, and cascade the company strategy to build organizations and empower managers
- Build open, honest relationships with senior-level peers and share feedback from these peers with own department staff to foster a dialogue of ongoing feedback within SAP
- Develop the next level of leaders by effectively delegating management activities, encouraging stretch goals and expecting department wins to be shared/recognized/rewarded to ensure a solid SAP management pipeline
- Ensure effective management of the employee life cycle by actively participating in recruitment, selection, performance, succession planning, development, and transition activities
- Understand and leverage relevant SAP HR and People tools and strategies that apply to individuals and teams
- Minimum 10+ years of marketing operations experience
- Executive leadership in a marketing function, preferably in a global organization
- Marketing strategy development and planning
- Project leadership (large-scale projects)
- Minimum 5 years leading/developing employees
- Minimum 5 years coaching and managing at the managerial/executive level
- MBA/Master's degree or equivalent preferred
15
Head-performance Management & Operational Excellence Resume Examples & Samples
- Responsible for Region Sub Saharan Africa wide delivery of Managed Services KPIs Reporting for Active Managed Services Contract along with the local Managed Services-SMEs for the OPOCO(s)
- Responsible for aligning the offshored Performance Management service elements and secure WLA fulfillment towards Global Service Center
- Set strategic direction and follow-up with Managed Services COO teams in OPCO for improvement of reward/penalties
- Issue guidelines & support Opco teams in Performance Management area
- Set tools and processes strategy for the Managed Services operations
- Budget owner for Global Service Center process, tools and new tools introduction
- Governance SPOC towards the Account on Performance Management (Network and Operations)
- Governance owner for Region Sub Saharan Africa level review towards Global Service Center
- Support implementation of the Work Level Agreements and measure the compliance for different OPCOs
- Drive Competence Development and Certification for the Managed Services teams
- Ensure customer satisfaction on Managed Services activities and on critical measurements
- Track and report progress of critical activities in OPCOs like Weekly exclusions sign-off, Monthly Managed Services sign-offs, Benchmarking etc
- Support Contract Management for Reconciliation, KPI, re-negotiation and other matters
16
Performance Management Lead Resume Examples & Samples
- 5 + years of experience improving business performance to better align IT budget and achieve greater control over budget activities through more effective guidance across the entire Planning, Programming, Budget and Execution lifecycle at a Civilian Public Sector Agency is required
- 5+ years of experience establishing methodologies that prioritize programs and projects for funding, and to create and deliver the Program Prioritized List to support executive decision-making in realigning spend to meet mission requirements is required
- Professional services experience and/or specific relevant industry experience is required
17
Head of R&D Performance Management Resume Examples & Samples
- You are responsible for the disciplinary and functional leadership of the R&D Performance Management group and all its integrated direct reports and you are accountable to hire, develop and retain a broad talent base in the organization
- You are accountable for the development, monitoring and management of the group budget and all its integrated cost centers
- You are responsible to support all definition and planning activities of all internal improvement projects of the WF & IT R&D Organization and you monitor and control them to ensure effectiveness
- You are accountable to setup a cohesive R&D performance measurement and controlling system in alignment with and supported by the local finance manager and R&D controller
- You manage and coordinate all R&D business planning and budgeting activities within WF & IT Research and Development and all its local development sites
- You are accountable for the proactive management of product and organizational risks of the WF & IT Research & Development organization
- You work with key stakeholders to handle resourcing issues and any conflicts between functions
18
Head of IT Financials & Performance Management Resume Examples & Samples
- Drive high development by executing distinct leadership, motivating and developing your staff and teams
- Deliver overall integrated financial controlling and planning, costing, impact analysis, recommendations and reporting providing financial transparency and decision making based on financial facts
- Improve project controlling and funding mechanisms and provide analysis and reviews to support Business cases and investment evaluations
- Prepare and facilitate the annual budget by working with the IT departments and corporate functions
- Communicate financial reporting to support IT Management and business stakeholders' decisions
- Facilitate cost out initiatives and conduct reviews and evaluations for cost reduction opportunities for IT offerings and products
- Develop and implement a showback/chargeback setup to perform project and offering charging
- Define and implement budgeting, accounting and charging policies, processes, governance and tools in collaboration with Global Finance
- Monitor and analyse overall IT performance and drive Performance Management by determine KPIs for the IT function and develop IT dashboards enabling informed decision making
- Manage the collaboration and coordination with IT and corporate functions to ensure alignment with stakeholders
- 10 + years in the area of IT Financials & Performance Management
- Excellent demonstrated leadership experience within the area of Financial Management
- Academic degree within Financial, Economics & Business Administration or similar
- Deep understanding of Financial & Performance Management disciplines
- Experience from international organizations as Manager at Senior level
- Experience with sourced environments and the ability to interact with senior management
- Experience in facilitating discussions on how Financial Management can guide and enable both long and short term business objectives and decisions
- Excellent communication skills in English, and experience of executive level presentations
- Strong leadership skills combined with a visionary, strategic, result and business oriented mindset
- Strong interpersonal, collaboration and communication skills towards stakeholders, leaders, colleagues, and management
- Structured, analytical, systematic and good understanding of IT and business development
- A mindset which enables you to drive and contribute to changes in mindset and behavior of the IT function
19
Director of Performance Management Resume Examples & Samples
- The Director of Performance Management Care Services is directly responsible for executing against operational performance improvement objectives across OptumCare Care Services including both HouseCalls and Complex Care Management
- Execute on the development of the Performance monitoring function, including the redesign of KPIs, reporting and cadence, and support for the Operation Model in Complex Care Management
- Lead and identify initiatives to improve performance in partnership with Clinical, Call Center, Operations and IT as Care Services scales its business processes
- Manage one or more Analysts
- 5+ years of experience working in Operations, Finance, or in an Analytical role
- 2+ years of experience analyzing and driving performance and metrics
- Experience with interpreting upstream & downstream impacts, particularly affecting other functional areas
- Experience creating and presenting PowerPoint presentations to senior leadership
- Experience managing people
- Experience with MS Project, Visio, PowerPoint and Excel
20
Director, Performance Management Resume Examples & Samples
- Support strategic goals and leadership team by ensuring account properly measures and reports performance. Work directly with the Account Director, Client, and JLL Account Leadership team to lead, design and implement reporting tools, e.g. KPIs, SLAs, monthly, quarterly and/or annual reports, etc. used to set and track JLL’s performance
- Establish and maintain working relationships with all functional lines of business, and client contacts. Influence and engage accordingly to help drive functional excellence and continuous improvement
- Ensure strong linkage with and support of the client’s performance management expectations and translate their business objectives into JLL's account business plan
- Help shape the account team's process management approach; consult on process improvement projects as needed. Work with on-account service line leaders to ensure their processes and our client’s goals are aligned so we achieve and exceed KPIs
- Promote and enable importing and exporting best practices to and from JLL platform
- Identify savings and improvement opportunities, or problems requiring innovative solutions
- Translate client business objectives into an information management strategy for each service line which is integrated and consistent at the account management level. Grow analytic capability throughout the account
- Provide regular reporting and updates to clients and colleagues, ensuring full understanding of progress, direction and expected results at all times
- Participate in special projects and/or facilitate ad hoc reporting request as required
- Drive consistency and on-site accountability for Office Services
- Be able to interpret and have solid understanding of Master Service Agreement (MSA). Deep understanding of contract key performance indicator and reporting requirements. Ability to discover potential conflicts and to develop effective solutions
- Lead and run Monthly/Quarterly Business Review processes. Promote success powerfully, such that our client recognizes the value of our work
- Creation of an account Annual Plan with clearly set vision, mission, objectives and measureable goals of which are effectively cascaded and communicated globally on-account
- Lead KPI tracking and reporting tools that at a minimum meet all the requirements within the MSA
- Manage key performance measures and innovation. Identify desired outcomes up front and build into each new idea. Maintain an eye to innovation opportunities and successfully identify innovation opportunities for the account through partnership with leadership team
- Ensure strong linkage with and support of client’s leadership team where they see the value we bring and our efforts to continually improve. Develop process and documentation of continuous process improvement and value add the Account Team brings to the Client
- Promoting and enabling importing and exporting best practices to and from JLL
- 8+ years of Capital and Operational Budget Management, Compliance, Financial Reporting, Recruitment and Leadership and Real Estate Portfolio Management
- Strong project management, strategic planning and analytical skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans
- Strong skills in areas of leadership, organization and execution while being results driven – the ability to analyze, act, and implement to ensure desired results are achieved
- Team-building. Key stakeholder and collaborators are geographically dispersed
- Strong strategic portfolio management skills with a track record of identifying potential issues pro-actively and formulating solutions and contingency plans
- Experience influencing and driving results amongst cross-functional teams
- Supervise assigned Performance Management staff – a team of approximately 10-15 employees
- Bachelor Degree from an accredited institution in Business, Real Estate, or MBA preferred
21
IT Performance Management Change Lead Resume Examples & Samples
- BA in Organization Psychology / Development or related field plus 5+ years related experience
- Broad knowledge of Workday
- Strong communications, consulting and organizational change experience
- Detail oriented with good general project management skills
- Demonstrated track record of organizational alignment, diagnosis, planning, implementation and evaluation
- Demonstrated out of the box thinker and ability to create innovative, visual and appealing communications
- Demonstrated success in designing and leading large-scale and impactful transformational change from initial assessment through final implementation in a variety of organizational settings
- Broad business knowledge and experience working across multiple business functions
- Ability to prioritize work, manage time, skillfully contract with clients and set service-level agreements, delegate appropriately and follow up with clients
- Ability to develop strong consultative relationships with senior business executives and appropriately "push back"
- Demonstrated ability to effectively communicate ideas and persuade others to accomplish challenging goals and objectives
- Experience achieving results through people and functions without formal and informal reporting relationships
22
Specialist Performance Management Resume Examples & Samples
- You will preferably have well developed skills in data validation, interrogation, analytics and reporting
- You will also possess sound technical skills in SAP, performance reporting, and delay accounting systems
- You will have experience in understanding different ways to present data in order to meet the needs of different audiences throughout different levels of the organization
- You will be able to pull defined data sets into reports and determine tangible actions.; and,
- It is essential that you are a team player who promotes and supports workplace diversity
23
Performance Management & Service Costing Manager Resume Examples & Samples
- Ownership and maintenance of the service costing model for IT and corporate shared services (incl. service catalogue management)
- Requirements management to update the performance or costing models and reports (collect requirements and data, calculate KPIs, conduct feasibility study, prioritization, roadmap development, etc.)
- Translate service costing logic and reports into technical and data architecture
- Stakeholder management with Group Operations functions, shared service management and local business units
- Operations management for service costing and reporting processes, including on-going cost and performance reporting
- Good understanding of IT and corporate service delivery chains
- Strong conceptual skills and the ability to turn ideas into solutions that excite users
- Strong quantitative and analytical skills for data modelling and analysis
- Experienced in working in cross-functional, international projects and teams
- Pro-active personality with strong communication skills, plus a strong customer orientation
- Ability to deliver high quality work under time pressure
- Passion to drive a transformation towards increased service cost transparency across the organization
- MS Office proficiency, with advanced proficiency in MS Excel
- Experience with service costing, cost allocations respectively charging as well as expense management and reporting preferred
- Experience with regards to measurement of the operational performance of an insurance company preferred
- University & Master’s degree and a minimum of 5 years work experience
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Director Performance Management Resume Examples & Samples
- Lead business intelligence, product management, call center, quality review/audit, collections, billing, accounts receivable, and customer service capabilities
- Develops, implements, and maintains an ongoing quality assurance and performance management processes to measure, evaluate and assure quality and performance aligned to client standards
- Provide strategic direction/leadership to align support resource levels with short and long-term business/client needs and expectations
- Oversee quality and performance related business activity
- Provides timely and accurate reporting for a broad-based constituency including clients, business operations, business development, and all levels of management
- Manages the requirements gathering, development, testing, and production of standard and customized ad hoc reports for various audiences to support corporate directives
- Ensures that the Performance Management Center can support efforts during weather related events and other major catastrophes
- Provides direction and sets priorities for all system project enhancements, defects and business flow/process modifications. Process modifications include but are not limited to the creation and implementation of any automated or manual efforts that must be implemented to support a given activity
- Monitors department performance and expense control, reports on trends, and recommends and implements changes to continually improve work productivity
- Keeps abreast of marketplace trends and partners with external sources to benchmark Crawford’s quality programs
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Performance Management & Cross Resume Examples & Samples
- A Bachelor’s degree in Business Administration, Operations Research, Data Analytics, Economics, Finance, Mathematics, or related field; and, a minimum of four (4) years of experience working in the IC supporting one (or more) intelligence disciplines (e.g. performance measurement, operations research, data analytics, collection, performance management, analysis, IT)
- The government will waive the Bachelor’s degree requirement if the candidate has an Associate’s degree in Business Administration, Operations Research, Data Analytics, Economics, Finance, Mathematics, or related field; and, a minimum of six (6) years of experience working in the IC supporting one (or more) intelligence disciplines (e.g. performance measurement, operations research, data analytics, collection, performance management, analysis, IT)
- Knowledge and understanding of the intelligence community function and budget formulation process
- Knowledge of the basic principles of performance measurement
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Mid Level Performance Management & Cross Resume Examples & Samples
- A Bachelor's degree in Business Administration, Operations Research, Data Analytics, Economics, Finance, Mathematics or related field
- Bachelor's degree requirement may be waived if the candidate has a minimum of four (4) years working in one (or more) intelligence disciplines (e.g. Collection, Analysis, IT), through previous experience in the Intelligence Community (IC), and an Associate's degree in Business Administration, Operations Research, Data Analytics, Economics, Finance, or Mathematics or related field
- Conducting independent analysis with minimal government supervision and presenting results to government management in either written and/or oral format; and,
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Senior Level Performance Management & Cross Resume Examples & Samples
- A Master's degree or higher in Business Administration, Operations Research, Data Analytics, Economics, Finance, Mathematics or related field
- Master's degree requirement may be waived if the candidate has a minimum of eight (8) years of experience working directly in the area of performance measurement, operations research, data analytics, collection, or performance management, and a Bachelor's degree in Business Administration, Operations Research, Data Analytics, Economics, Finance, Mathematics or related field
- Applying analytic, diagnostic, and qualified techniques
- Conducting independent research
- Filtering and synthesizing data and producing clean, logical, concise products using spreadsheets for data manipulation and visualization
- Presenting complex issues in written and graphical forms
- Proficiency in Microsoft Office applications (Word, PowerPoint, Excel)
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Director, Performance Management Resume Examples & Samples
- Solid understanding of CNO budget systems, accounts and processes
- Experience in applying budget knowledge to analyze, interpret, and communicate financial variances to business leaders and provide actionable recommendations for improved financial performance
- Ability to direct teams and influence stakeholders at multiple levels within the enterprise
- Ability to manage and mentor staff by teaching technical skills, sharing insights, instilling CNO's values, and reinforcing the foundational guiding principles of Technology and Operations
- Highly organized and able to handle multiple priorities simultaneously
- Acute attention to detail
- Excellent oral and written communication skills, presentation skills and interpersonal skills to successfully perform in a leadership role and interact with various internal and external stakeholders
- Ability to demonstrate leadership; capable of generating a high degree of respect and trust to develop strong relationships with the Performance Management team and all levels of management
- People-oriented and energetic, with a sense of urgency and strong work ethic
- Superior analytical and critical thinking skills
- Solid understanding of insurance industry
- Bachelors degree in Accounting, Finance or related field
- Minimum 7-10 years experience
- Leadership in Insurance Operations
- Hyperion experience
- 10+ years experience
- Leadership in Insurance Operations with a focus on Financial and Operational Performance Management
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Practice Lead-asset Performance Management Resume Examples & Samples
- The Project Engineer position is responsible for managing the practice area defined by industry, service/product line, technology center, or specialty area
- Responsible for managing the three main pillars: portfolio/delivery management, sales enablement and customer adoption
- Has responsibility to drive and support sales and orders for the solution. Play a critical role in digital assessments to best position the solution and outcomes for regional customers
- Accountable for operational/financial metrics and overall business results of the solution
- Responsible for maintaining strategic direction, ensuring profitable growth of the solution, quality of delivery, and maintaining customer reference-ability
- Develops strategy and plans to successfully implement operational policies and achieve business objectives
- Act and serve as “resident” expert for solution, and serve as advisor for moderately complex engagements within the solution
- Providing solution and estimates to support related proposals and RFP responses for delivery solutions
- Play a hands-on role by partnering with the implementation leaders in the region to drive solution delivery
- Coaching of service delivery teams within the customer success organization to develop and implement solutions within the practice to address customer needs
- Facilitate and coordinate solutions and designs with other supporting functions – sales, engineering, product management, etc
- Drive best practices through the customer success organization
- Work directly with regional teams and customers to share solution expertise, and drive solution footprint
- Identify areas where company should invest in NPI to expand solutions, or where existing products can be improved to increase customer value
- Be a key resource for product development, engineering, and product management to review and provide input to proposed customer solutions
- Establish service differentiation strategies based on competitive analysis, including the development of competitor proof point summaries
- Undergraduate degree or equivalent experience in related field
- 10+ years of experience relevant to this position including 5 years of consulting experience and 2 years of project management leadership experience
- Must be willing to travel ~30%
- Energy & utilities or related industry experience
- Direct line management experience including project, people, customer, financial management preferred
- Product, software, technology or industry/domain expertise relevant to the practice focus
- Ability to develop and maintain relationships at the executive level
- Can lead, engage, mobilize and motivate multiple teams to accomplish goals
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Sumemr Intern, Performance Management Resume Examples & Samples
- Assist in senior executive presentations, including business reviews, forecasts, and budget planning; including slide creation, maintaining spreadsheets, and cross checking
- Prepare variances analysis and associated presentation slides to assist effectively communicating financial results to senior US and Global management teams
- Assist in the collection of various financial data support from broader finance team, driving for robust and insightful conclusions
- Support the planning process, including the planning calendar and key deliverable planning
- Present key findings / observations and improvement ideas from the forecast/target setting process at the end of internship
- Assist with various ad hoc analysis
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Knowledge Transfer Dir-performance Management Resume Examples & Samples
- Researches and identifies leading and best practice and metrics with the Collaborative Advisor (CA) and Analyst at the beginning of the Collaborative as well as identifies, develops, and maintains: a.) Leading practices/resource file for Collaborative topic b.)Supporting literature and any internal/external subject matter expert contacts in collaboration with Collaborative Advisor
- Attends collaborative meetings, supporting identification of knowledge transfer opportunities, sources and leading/best practices of external resources and members
- Researches, identifies and implements strategies with the CA and Analyst to encourage member-to-member sharing and Vizient resource utilization
- Serves as active participant in planning and implementing the Knowledge Transfer call, offering ideas, researching concepts and resources to the CA and analyst for the project
- Creates and contribute post-collaborative newsletter articles, blogs and other marketing items, offering insights and resources for general membership addressing member performance questions
- Creates the Knowledge Transfer Final Report within two months of the collaborative/benchmarking study ending, following the identified review/approval process including marketing/brand review of materials
- Develops other products as defined by the Knowledge Transfer products plan (e.g. leading practice reports/best practice reports and executive summaries for PI collaboratives and benchmark studies)
- Leads, manages/facilitates knowledge asset research, member or project related meetings as requested (e.g. Clinical Summit speaker delegate; CDB-RM/PI Coordinator/Core Measure User meeting, etc.)
- Develops performance management reports to help demonstrate member participation and value (e.g. participation dashboards)
- Bachelor’s degree in field relative to position (medical research, writing, clinical, allied health, journalism, communications, marketing)
- 7 -10 years of health care experience strongly preferred
- Exemplary project planning, research skills, excellent oral and written communication skills
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Internship Sustainability Performance Management Resume Examples & Samples
- Support DSM’s sustainability reporting with tasks related to data collection, the voluntary reporting guidelines (e.g., GRI, IIRC) and benchmark initiatives (e.g., DJSI)
- Assist with benchmarking and different related research projects
- Other challenging projects that may arise during the course of your internship to support and develop sustainability at DSM
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Performance Management Lead Resume Examples & Samples
- 5+ years of experience with creating analysis files from raw data and conducting basic and multivariate statistical analysis
- Experience with using Tableau, Excel, Word, and PowerPoint to create graphics presentations and reports
- Experience in a client-facing position, including effective oral and written communication
- Ability to work effectively with multidisciplinary teams and manage deadlines, requests, and projects
- Ability to interact effectively with government clients at various levels
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CEP Mgr-performance Management Resume Examples & Samples
- Document all reports, metrics, and key performance indicators available across 16 media channels
- Understand, articulate, and document calculations and interpretations of metrics
- Meet with business partners to understand current reporting processes and procedures, as well as how the results are leveraged to make decisions day-to-day
- Develop the strategy/concept for aggregated, executive-level views and dashboards of outbound activity and key performance indicators to give a holistic view of the efforts across the Customer Engagement organization
- Work closely with Performance Management Cast to ensure the proper metrics and key performance indicators are being collected and organized appropriately in order to support the holistic dashboard(s)
- Minimum 3 years hands-on experience in designing and building business intelligence dashboards, citing both operational and performance metrics for marketing programs
- Demonstrated strong partnering skills in order to collaborate on key initiatives, gain an understanding of day-to-day practices, and obtain information in the most efficient way possible
- Proven experience with digital media (search, social, paid advertising, etc.) business intelligence and reporting
- Familiar with database/CRM and/or digital marketing
- Hands-on experience with Tableau
- Bachelors degree in business analytics, economics, business administration, or equivalent
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VP Performance Management Resume Examples & Samples
- Responsible for supporting budget management across the function, partnering with Finance. This includes monthly BAU budget monitoring (actuals against forecast), the annual detailed budget submission to Finance for all teams in Corporate Relations, the management and implementation of cost challenges and the provision of relevant analysis to support business decisions (ensuring all attestations are correctly documented and managed)
- The role also involves identifying new MI requirements, supporting the management team with monthly meetings, managing the control and governance framework for brand spend on behalf of the business and associated reporting; assisting with the transition to the new Structural Reform model and providing guidance to the wider functional team members on monthly reconciliations and variances
- Preferred Qualifications: Finance professional with a formally recognised qualification e.g. ACA, ACCA, CIMA and therefore fully conversant with the technical aspects of financial management
- Practical knowledge of finance gained from a substantial career history in a financial services Finance function and thus able to appreciate different perspectives and needs
- Managing finances for Marketing and Communications type functions, resulting in an excellent understanding of the dynamics of this type of spend
- Excellent presentation skills, able to take complex, sometimes technical, proposals or challenges and explain them concisely and clearly to stakeholders
- Excellent negotiating and influencing skills gained through practical experience dealing with suppliers and clients, both internal and external
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Head of Performance Management Resume Examples & Samples
- Partner with HR and the business to develop talent strategies and design programs for various segments of the employee population
- Lead the bi-annual performance management process, the ongoing development of a feedback-rich culture, and a long-term vision for performance management at Facebook
- Lead talent planning efforts, including a point-of-view about how to understand talent at scale
- Partner with HRIT to reinvent the products to support our performance and talent management processes
- Lead the change management surrounding new tool adoption
- Conduct needs assessments and qualitative research to understand the impact of people processes and programs
- Package and communicate people initiatives clearly and comprehensively
- Partner with team members to support broader People Growth projects
- 10+ years of HR experience
- Experience in performance management
- Ability to communicate with executive-level stakeholders
- Communication, interpersonal, relationship building, consulting, and teamwork skills
- Ability to identify needs and advocate for new ideas
- Knowledge of operating in a matrixed and constantly changing environment
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Intern, Performance Management Resume Examples & Samples
- Support initiatives including, Enterprise Performance Management, Financial Consolidation, Management Reporting and Data Integration
- Analyze and understand business requirements
- Assist in the review and preparation of technical specifications under the direction of the EPD systems architect
- Assist with application development and the creation of application objects under the direction of the EPD systems architect
- Prepare test scripts for user acceptance testing
- Conduct testing with business partners to ensure technical development satisfies stated requirements
- The successful candidate will have preferably completed a minimum of their sophomore year and be currently enrolled in an accredited college or university in a Computer Science, MIS, Accounting and/or Finance degree program, or a related field of study. A minimum 3.0 GPA is strongly preferred. Related experience and/or education may be considered
- Must possess good problem solving skills and have knowledge of financial management, computer systems and business process
- Must possess proficiency with a programming language, batch scripting and MS Office (Excel, Access and Power Point)
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Manager Client Performance Management Resume Examples & Samples
- Be responsible for monitoring and measuring the efficacy of intervention methods, while simultaneously working with Product Management and other internal stakeholders to design new intervention methods
- Identify and track metrics and success criteria to create transparency and visibility to program success and opportunities for improvement
- Be involved in strategic planning: participate in the creation of short, medium or long term goals, and milestones (e.g. % of Users Engaged, Intervention NPS, athenaClassroom conversion)
- Collaborate with and maintain effective relationships with other departments to ensure the successful completion Performance Management initiatives while maintaining a high-level of client satisfaction
- Develop tools and processes to ensure customer and team success
- Design, implement, and establish content and mass communications using a variety of modalities (e.g. in-app, Salesforce Marketing Cloud)
- Identify opportunities to automate, outsource, or eliminate manual intervention methods
- Identify opportunities to improve internal training processes and tools
- Influence the prioritization of internal and end-user enhancements using convincing arguments, creating win-win situations and responding effectively to your discussion partners or audience
- Support other internal departments in the promotion of Performance Management services
- Compile key-learnings, progress and opportunities and present them in various arenas (e.g. presentations to Leadership, internal stakeholders, month or quarter end reports)
- Act as Performance Management Subject Matter Expert (SME), and as SME, serve as a resource to others within the organization
- Maintain an awareness and understanding of healthcare industry and athena product changes
- 30%: Management responsibilities
- Define role and responsibilities of direct reports
- Responsible for selecting, hiring, and developing direct reports
- Set and monitor annual performance goals & objectives, including responsibility for performance appraisals. Responsible for development of direct reports, by giving feedback, identifying training needs and providing training and/or development opportunities. Termination/ performance disciplinary authority of direct reports as needed
- Assess team’s ability to deliver training to different users at the practice through virtual 1:1 engagements
- Develop and manage to the Customer Performance Management capacity model
- Serve as a point of escalation; coach direct reports through escalations and help them engage the appropriate internal stakeholders when necessary
- Ensure effective engagement resource management and capacity modeling
- Experience with athena products and services preferred
- Service and relationship experience with athena clients preferred
- CRM & BI Experience (specifically, Salesforce and Birst)
- Proficiency in Microsoft Office suite
- Strong aptitude to learn & teach technical & non-technical subject matter
- Success at innovating in a fast paced, very dynamic environment and proven track record of measureable business results
- 3-7 years of relevant professional experience
- Strong negotiation and problem solving skills, with energy & enthusiasm for solving unknowns
- Confidence in interacting with all levels of Performance Management and cross-functional leadership to drive a point of view around the future of performance interventions
- Business acumen and Performance Management fluency that enables you to successfully engage senior leadership
- Self-directed and highly inquisitive
- Strong communication (verbal and written) and interpersonal skills as well as excellent time-management and organizational skills
- Excellent influencing skills; ability to influence both horizontally and vertically cross-functionally
- Demonstrated success at driving innovation in a dynamic environment using analytic and quantitative capabilitie
- Demonstrated ability to keep leadership informed through proper communication of issues, risks, and blockers to our work, teams, or clients being successful
- Demonstrated ability to mentor and coach team members in the performance of their duties
- Ability to build effective relationships with stakeholders, peers, direct reports and Athenistas across various levels and departments
- Authentic, enthusiastic, collaborative, dedicated and open-minded
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Director of Performance Management, Dsiss Resume Examples & Samples
- Develops and reviews data reports and assists other managers in doing so, in order to identify areas in need of improvement and assess the effectiveness of targeted initiatives, on appropriate usage of computer systems (such as the Special Education Student Information System (SESIS)) by professional staff to complete Special Education evaluations and other processes, and on the substantive compliance, efficacy, and equity of the DOE’s Special Education program overall
- Recommends policy guidance revisions/additions and computer system changes to ensure optimal performance of DOE educators in service of students
- Develops and implements quality assurance protocols to promote adherence to Special Education operating procedures, especially in the use of student case and data management systems, and to identify areas of deficiency
- Through review of documents and data from SESIS and other systems, identifies exemplary practices by teachers, clinicians, and administrators, and promotes knowledge sharing and acquisition at the central, district and field levels
- Manages projects and develops policies for accountability and assessment with the Executive Directors and leads planning to strengthen assessment and accountability in alignment with Special Education initiatives
- Studies the effectiveness of ongoing Special Education policies and initiatives and assess and recommends solutions to DSISS leadership
- Designs and directs analysis of current and historical data in order to assess program effectiveness, analyzing Special Education trends from year to year, and correlating outcomes with other data
- Drafts internal and external correspondence and other documents, as needed
- Supports DSISS leadership in the development and implementation of strategic policies and other initiatives
- Directs and conducts research and analysis and strategic planning for long-term operational and programmatic needs
- Identifies and recommends approaches and procedures for appropriate computer system usage by professional staff, including completion of processes and preparation of documents such as evaluation reports and Individualized Education Programs
- Works closely with technical teams to identify, implement, and share knowledge about applications for report development and review and analysis of data relating to students with disabilities
- Directs analysts on development of data and narrative reports describing key areas of Special Education program management
- A satisfactory combination of education and/or experience which is equivalent to “1” or above including teaching experience towards meeting the general experience in “1” above; however, all candidates must have 18 months of managerial experience
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Performance Management Lead Resume Examples & Samples
- Managing a team of Leads, Analysts, and Specialists to fulfill all requirements of Performance Management
- Overseeing all aspects of Service Level Management, Quality Assurance, Continual Service Improvement, and Enterprise Architecture
- Monitoring, reporting, and correcting performance for all program Service Level Agreements (SLAs)
- Coordinating with the Operations Mangers to address and remediate performance issues
- Briefing executive and customer leadership on overall program performance
- Typically requires a Bachelors degree or equivalent and 12 to 15 years of experience. Contract requires the candidate to possess a Master's Degree or higher and/or 15+ YRS of experience
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Performance Management & Cross Resume Examples & Samples
- Experience with Microsoft programs, including Word, PowerPoint, and Excel
- Knowledge of the IC budget formulation process and the basic principles of performance management
- Ability to conduct independent analysis and present results to government management in an oral or written format
- BA or BS degree in Business Administration, Operations Research, Data Analytics, Economics, Finance, or Mathematics preferred
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Performance Management Resume Examples & Samples
- 6+ yrs relevant experience implementing one or more EPM technologies including Oracle Hyperion Financial Management (HFM)
- 2+ years’ experience leading and managing project teams
- Willingness for weekly client-based travel, up to 80-100% (Monday — Thursday/Friday)
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Specialist Performance Management Resume Examples & Samples
- Maintaining the Strategy and Performance process documentation and supporting materials
- Ensuring all document control for key artefacts
- Assessing and monitoring performance against process heath with agreed metrics (data quality, usage of toolsets)
- Supporting the oCIO team with executing processes eg. monthly reporting cycle
- Assessing data available and converting that into meaningful reports for decision making
- Executing demand and programme health check and compliance activities, advise and help users to comply with standards
- A degree in IT or commercial related degree
- Knowledge and skills in ITIL or COBIT (preferably both)
- Experience in Business Analysis and Problem solving skills
- Understanding of IT Performance Management and Reporting
- Experience in developing standards ,for data and managing the quality
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Director Performance Management Resume Examples & Samples
- To lead and direct all teams across the PM function to achieve established goals/benchmarks
- To monitor and measure team’s performance against goals/benchmarks
- To gather feedback/input from team to constantly identify possible gaps/negative trends and drive improvement across behavior and people knowledge/development
- Through effective mentoring process and programs, develop skill sets, behaviors and culture of new hire team members
- Responsible for selection, interview and hiring process of team
- To collaborate, play active role in and build relationships with other business partners and leaders and business initiatives/projects where required at the frequency established
- To actively engage with client audience at a defined monthly rate
- To plan for and perform team performance reviews, IDP’s, performance improvement plans (PIPs), one on one reviews and talent reviews at defined frequency
- To take appropriate, immediate actions to change negative trends
- To perform/host/lead monthly activities with PM team members
- To perform/host/lead onsite Director meetings as designated frequency
- To approve client pricing where required while maintaining consistency in approach and exceptional decisions driving retention
- Must have been a Director, Performance Management, at a Retail Solutions business unit
- Must have proven team retention performance record in a Director role
- Must have achieved defined personal engagement goals and objectives during this time
- Must have demonstrated ability to effectively interact, lead and steer group discussion while maintaining control in more passionate exchanges
- Must have proven ability to lead a session/discussion/exchange and summarize into ultimate point or objective in a manner that is understandable by our PM audience
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Head of Performance Management Resume Examples & Samples
- Combination of generalist and specialist experience within HR
- Experience helping global organizations scale
- Experience in talent planning
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Head of Employee Performance Management Resume Examples & Samples
- Oversight of global performance management functions
- Partner with HR Operations, technology and stakeholders to design and
- 10 – 15 years of progressive experience in Human Resources or F100 HR
- Executive presence and influencing skills, highly advanced writing and
- Prior experience in related Financial Services industry preferred
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Manager Client Performance Management Resume Examples & Samples
- 5 years of health care experience with disease management, case management, and/or utilization management
- Or any combination of education and experience
- 2 years of leadership experience with direct reports
- Experience with Microsoft office products (Word, Excel, and Outlook)
- Experience with doing electronic clinical documentation
- Strong computer skills (work with multiple PC's and databases)
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Performance Management Resume Examples & Samples
- 10 years progressive experience in IT performance management or related areas
- Experience in enterprise systems performance monitoring and management
- Strong experience in documentation, communication and organization
- SECRET clearance
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Manager SDS Performance Management Resume Examples & Samples
- Provide reporting capabilities, standardized reports / dashboards and thoughtfully applied Analytics
- Build reporting infrastructure to objectively categorize performance of an application, identify performance pain points, and provide recommendations to improve overall performance
- Communicate with key stakeholders on use and interpretation of data as well as reporting methodologies and tools
- Work with Technology management, application and business owners, and application teams to understand and define their performance management needs
- Support businesses, IS management, application and business owners with tracking and meeting application performance SLAs by developing and delivering relevant reports
- Support application teams with understanding application performance profiles, historical trends, and anomalous performance incidents in order to facilitate continual performance improvement
- Bachelor’s degree with a concentration/major in finance or business or equivalent related training or work experience
- 8-10 years of relevant experience work experience
- Minimum of 3 years of experience in IT financial planning and/or technology strategy, application rationalization
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Director, Global Performance Management Resume Examples & Samples
- Provide strong leadership and support to business and functional partners through analysis, requirements gathering, process development and enablement activities
- Work with senior level management to design, develop, produce and maintain standard financial reports, dashboards and scorecards
- Acts as key liaison with Business Units, Countries and Functional Departments on Metrics Data and Reporting
- Conduct evaluations and adjustments of metrics and performance thresholds as appropriate
- Direct IT team partners to develop new features, enhancements and reporting, ensuring the functionality of tools deliver on Performance Management reporting objectives and deliverables
- Coordinate with IT on identifying and deploying new technologies and integrating the new technologies with existing, e,g. Hyperion and the Aramark data warehouse
- Work with the GFF team to align financial reporting from transaction level reporting through entity level reporting
- Preparing monthly/quarterly reporting and analysis from Dashboard data for senior management
- Develop and direct ad hoc analysis for functional groups and senior management to support enterprise initiatives and strategy
- Coordination with business owners of other Dashboards and users of Performance Management Data to ensure consistency in data, timing and calculations
- Provide leadership, management and development of 4 Performance Management Analysts
- Foster a consistent understanding of strategy, translate it into defined plans, and "stay the course" to implement it, while anticipating and identifying where change is needed
- 7 or more years of work experience in financial planning, financial analysis, business performance analytics or similar role
- 3-5 years of manager/and or Director level responsibility with demonstrated success is essential
- MBA or related advanced degree preferred
- Experience in Hyperion, Essbase, Oracle or similar systems required
- Ability to work successfully in a matrixed organization
- Actively listen to others to understand their perspective and ensure continuous understanding regardless of communication channel or audience
- Inspire extraordinary results by: engaging colleagues, valuing diversity and shaping culture to support a high performance environment
- Deliver current, direct, complete and actionable feedback to direct reports to support continuous learning and growth; while ensuring that diverse perspectives are widely held, modeled and promoted
