Documentation Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the documentation manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

V Leannon

Velva

Leannon

1380 Haag Corners

Houston

+1 (555) 929 9836

1380 Haag Corners

Houston

Phone

p +1 (555) 929 9836

Experience Experience

Phoenix, AZ

Documentation Manager

Phoenix, AZ

Marvin-Cassin

Phoenix, AZ

Documentation Manager

Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
Provide documentation support to current/new users of internal document management system
Exercise prudent Risk Management within the documentation arena. Set work standards for the department
Assist Senior Manager with Department projects
Review / Manage / Drive Operational Efficiency, Quality Performance
Proofread your own work and the work of others
Provide daily leadership to the Documentation and Booking team; Manage 7 direct reports (+ additional non-direct staff of 15 - 20)

New York, NY

Markets Documentation Manager

New York, NY

Cassin-McCullough

New York, NY

Markets Documentation Manager

Ensure consistency in terms being negotiated for each counterparty and provide guidance on credit terms as well as completeness of documentation
Team focus – provide support to other team members of the Global Markets Legal team
Assist in keeping the Global Markets Legal documentation library up to date
Work closely with the Global Head of Documentation on any internal projects
Strategic objectives – participate in internal projects and assist the Global Markets business to achieve its strategic objectives
Responsible for OTC derivatives documentation and other related contracts and execution process
Adhere to internal initiatives and processes including proper maintenance of matters in the legal agreement repository and reporting system (“LARRS”)

present

Detroit, MI

Senior Documentation Manager

Detroit, MI

Hintz-Metz

present

Detroit, MI

Senior Documentation Manager

present

Lead and develop a team of Technical and Programmer Writers
Drive the strategy and documentation planning with engineering teams and writers
Produce high-quality documentation for various Web Services, with a focus on the DevOps audience
Define writing projects and set goals
For more information on Amazon Web Services, please visit http://aws.amazon.com
The jobholder will undertake the role in accordance with the Bank’s operating/employee procedures. He/she will frequently attend meetings with representatives of the customer groups, GLCM Business areas and the Global Documentation Governance Board, to facilitate/ opine on complex and high profile negotiations
Ensure compliance of both general and anti-money laundering and anti-terrorist financing (AML/ATF) compliance controls as well as operational risk controls in accordance with HSBC or regulatory standards and policies; and optimize relations with regulators by addressing any issues

Education Education

Bachelor’s Degree in English

East Carolina University

Bachelor’s Degree in English

Skills Skills

Thorough knowledge of banking operations and human resources
Advanced knowledge of operation functions, systems, policies and procedures for the assigned area
Broad understanding and practical application of applicable laws and regulations
Strong organizational, managerial and project management skills
Ability to manage multiple tasks/projects and deadlines simultaneously
Excellent interpersonal, verbal and written communication skills
Well-developed customer relations skills
10/26/16

Create a Resume in Minutes

15 Documentation Manager resume templates

Read our complete resume writing guides

Senior Global Documentation Manager Resume Examples & Samples

In the face of our increasingly sophisticated, diverse and complex global customer base that demands ‘minimalistic’ documentation with ‘client friendly’ legal provisions it is evident that clients’ buying behavior is changing. There is an increasing focus on documentation and the ability to negotiate consistent terms swiftly on a global basis. This plays an important role in clients’ decision making processes when awarding their mandate. Negotiations to documentation hinder the on-boarding process immensely. One of the jobholder’s key challenges is to work with the Global Head of PCM Documentation to shape and implement a robust negotiation proposition. The job holder will be empowered to make decisions to expedite negotiations and drive them through to conclusion, centrally documenting the risk to the bank
Another key challenge is to lead and oversee the global negotiation support infrastructure across different time zones ensuring consistency is applied to customer requests. To engage and align the support infrastructure with legal, compliance and business stakeholders globally, achieving recognition for this specialist function.. Robust global procedures, disciplines and management tools need to be implemented and monitored globally to ensure additional risk to the bank is mitigated
There are many challenges in terms of cultures, client base, product functionality, operational practices, legal requirements and regulatory obligations that must be fully considered when facilitating negotiations. Jurisdictions will need continuous coaching, development and support in order to facilitate negotiations effectively, manage internal pressures and to address the current gaps that exist locally and regionally
The role demands the ability to understand the current llegal and regulatory requirements plus operational practices, the strengths and weaknesses of these and the ability to challenge as necessary. A diverse range of individuals will need to be developed into a well defined and structured global negotiation team
The role sits at the centre of the global end-to-end client onboarding experience from documentation principals, relationship management through specialist sales and implementation to client service and operations. As a result, a number of areas outside of the jobholder’s direct area of responsibility will try to influence the negotiation process. A key challenge of the jobholder is, therefore, to manage all interested parties proactively and engage key stakeholders, at the appropriate time, to provide expert negotiation consultancy to enable an informed decision to be made
The jobholder needs to acquire an excellent knowledge and understanding of contract negotiations including legal/ regulatory requirements. He/ she will also need to gain an understanding of the Bank’s product offerings and operational processes around the globe and HSBC’s Global Documentation structure. The jobholder also needs to develop the necessary skills and expertise to confidently oversee/ lead complex documentation negotiation requirements for major clients across the globe. The individual will need to keep abreast of industry developments, customer group initiatives, and the external market to enable HSBC to remain competitive within the market place
Market demand for cash management services continues to rise rapidly. However the desire by clients to reduce the number of bank relationships, and the recognition by banks of the attractiveness of cash management services as a provider of low risk, low capital intensive, recurrent income has resulted in intense competition (principally Citibank, JPMorgan Chase, BoA, Standard Chartered Bank and Deutsche, as well as local banks). Deals demanding huge commitments in time/human/system resources have become a business norm. The now established trend of Corporates aggressively expanding outside of their own country either regionally or globally has reinforced PCM’s drive to overcome the challenges and capture such business opportunities
Client demand is increasingly focused on the provision of regional/global broad ranged, integrated, cash management solutions, with documentation playing an important part in their decision process when considering cash management providers. Complex, protracted negotiations across various jurisdictions with unnecessary bureaucracy leads to client frustration when reviewing the legal Ts&Cs . These are just some of the many pain points clients feel during the on-boarding process which leads to a poor experience and unnecessary delays
The jobholder will participate with PCM business areas, customer groups and stakeholders globally to achieve the objectives of the role. The jobholder will be expected to exercise initiative and judgment, working in accordance with Business strategy/Operational plans. The jobholder needs to use their empowerment and make decisions drawing on a wide range of business and legal experience with a commercial view
The jobholder will undertake the role in accordance with the Bank’s operating/employee procedures. He/she will frequently attend meetings with representatives of the customer groups, PCM Business areas and the Global Documentation Governance Board, to facilitate/ opine on complex and high profile negotiations

Ccar Documentation Manager Resume Examples & Samples

Controls financial resources and ensures that all financial transactions, systems and procedures comply with regulations, accounting principles, and standards
Develops and prepares the organization's financial plans and budgets, interprets financial reports and tax returns, and maintains good corporate relations
Performs economic research and studies of rates of return, depreciation and investments
Analyzes profit-and-loss statements, and prepares reports and recommendations to management
Generates forecasts and analyzes trends in sales, finance and other areas of business. Researches economic progressions to assist the organization's financial planning
Creates financial models of "what if" scenarios for future business planning decisions in areas such as new product development, new marketing strategies, etc

Documentation Manager Resume Examples & Samples

Provide daily leadership to the Documentation and Booking team; Manage 7 direct reports (+ additional non-direct staff of 15 - 20)
Responsible for the timely documenting and funding of lease transactions
Ensure all financial contracts are properly and accurately booked and funded in to our Operating system
Ensure that all Documentation Procedures are documented and Associates are in compliance
Exercise prudent Risk Management within the documentation arena. Set work standards for the department
Actively participates in inner department and cross functional projects including but not limited to continuous process improvement, and automation of functional activities
Participates in call monitoring activities
Ability to resolve complex customer issues effectively and timely
Build and maintain working relationships with Canon Solutions America Sales and Order Management
Assist senior management with selection, training, and mentoring of all staff
Serve as a Mentor and Coach to the Documentation and Booking Associates
Serve as “Branch Manager” for CFS Itasca. Ensure all facility related issues are properly handled and escalated to Sr. Management. Coordinate facility communications, events and meetings as requested. Primary contact for emergency related situations and incidents
Identify recurring issues, root causes, propose and implement process improvement solutions
Ensures that Documentation, Contract Booking and Funding quality goals are achieved and maintained
Reviews, analyzes and executes financial contract terms and conditions modifications within sound, reasonable, prudent and accepted risk tolerances
Action oriented and adaptable to changing conditions within CFS
Ability to make sound, factual based timely decisions
Professionalism – Ambassador to CFS, projecting a professional, positive image of CFS at all times. Maintain a positive attitude at all times
Special projects as required
Assist Senior Manager with Department projects
Assist in keeping all training material current to ensure proper training
Able to comprehend and approve non standard documentation term and condition modifications
5-7 years in a management role
Bachelor's degree in a related area or equivalent work experience
Team player with a high energy, positive outlook and professional demeanor who takes initiative
Superior knowledge of Credit concepts
Strong math aptitude
Cultural Sensitivity
Delegate Responsibility appropriately
Planning and Organizational skills
Technical/Professional Knowledge & Skill
Continuous Learning
Leasing and/or financial industry experience is preferred

Documentation Manager Resume Examples & Samples

Coordinate with Product Management, Marketing, and Training groups to define/track production of critical documentation supporting Test of English Language Learners (TELL)
Participate in documentation review meetings, to capture changes/edits that need to be made to the documentation
Prepare document revision workflow/process that is accurate, clear, concise, and cogent
Proofread your own work and the work of others
Manage the status of many “in progress” writing assignments
Report status of documentation and ancillaries to Product Manager
Review other sources of information to obtain subject matter knowledge
Conduct user studies and interviews on individuals or small teams of experts to determine which key assets and ancillaries are necessary, and when
Train users on established documentation standards
Manage, organize, and curate documents in varying states of completion for easy access to other team members
Provide documentation support to current/new users of internal document management system
General project support, as needed
Bachelor’s degree in English, Technical Writing, or related field
Experience in educational publishing, particularly in the fields of language testing, Teaching English as a Second Language, or related area, is strongly preferred
Experience writing policy, process and procedure documentation
Excellent written and verbal communication skills, with great attention to detail
Proficient to expert level skills with MS Word, Excel, PowerPoint, and, experience with Google docs; form design experience helpful
Analytical, methodical thinking and strong interpersonal skills
Acute attention to detail and commitment to accuracy
Ability to multi-task/set own priorities in a fast-paced environment with minimal supervision
Commitment to task with high awareness of quality
Effective project management and time management skills
Ability to collaborate effectively with all members of the project team and others
Must be able to work as needed to meet tight deadlines
Evidence of strong technical writing skills will highly be considered

Documentation Manager Resume Examples & Samples

Reviewing transactions, including ensuring legal ability to execute, ensure compliance with policies and credit terms and ensuring that transactions are financed perfected security interests
In addition, you must lead, manage and direct the department staff
A 4-year college or university degree in a business discipline and a minimum of 4 years exempt experience in credit, collections, cash applications, customer services, sales, marketing, documentation, financial statement analysis and/or accounting is recommended
Demonstrated knowledge of and ability to apply advanced math computation skills, statistical analysis and other mathematical concepts, including those used in financial modeling and forecasting
Proven demonstrated ability to effectively manage numerous tasks
Demonstrated knowledge of MS Office products, including the ability to prepare and maintain spreadsheets
Demonstrated knowledge of and the demonstrated ability to apply negotiation skills and techniques
Ability to sit for up to 70% of the workday and view computer monitors for 60% of the workday
Thorough knowledge of tax requirements and accounting principles required for booking and funding
Thorough knowledge of UCC laws and regulations
Thorough knowledge of titled equipment and the laws and regulations that govern these transactions
Proven strong written and verbal communication skills, including preparation and delivery of presentations
Demonstrated ability to develop and motivate personnel to achieve objectives
Demonstrated ability to analyze situations, make decisions, and take measured risks using available data as well as insight
Demonstrated ability to develop and maintain good interpersonal relationships, working effectively with others inside and outside of the company
Demonstrated ability to apply successful problem solving and job-planning skills and techniques
Familiar with company policies and procedures with a strong department background
Able to build strong relationships with various stakeholders

Bioanalytical & Biomarker Development QC & Documentation Manager Resume Examples & Samples

Ensure comprehensive review of all types of bioanalytical documentation, such as protocols, SOPs, test methods, data, and reports, including QC and verification of all references and source data, through collaboration with BBD staff, to achieve the highest quality from technical and compliance perspectives
Ensure regular, on-going communication with BBD, Regulatory Submissions, and Compliance colleagues to prioritize review of documentation to meet project timelines
Responsible for tracking latest regulatory guidance and white papers regarding all bioanalytical assays and facilitate the implementation of these new requirements within BBD by effective communication and gate-keeping the related SOPs, validation and sample analysis reports and other documentation
Responsible for archival and retrieval of BBD documents including memos, development, validation, and sample analysis reports and maintenance of BBD SharePoint and server sites
Assist in writing of regulatory submission documents and key scientific publications
40% Review of all regulated study documentation generated by Shire’s BBD group, including test methods, forms, SOPs, protocols, assay results and reports to ensure they are in compliance with applicable GLP, CLIA, GCP, FDA and other global regulatory requirements, as appropriate
20% Responsible for tracking latest regulatory guidance and white papers regarding all bioanalytical assays and facilitate the implementation of these new requirements within BBD by effective communication and gate-keeping the related SOPs, validation and sample analysis reports and other documentation
10% Ensure alignment of Shire internal Compliance/Quality Assurance Units and BBD group as BBD group’s primary contact
10% Organize, review and archive, as appropriate, other BBD laboratory documentation, such as clinical laboratory solution forms, critical reagent forms, study binders, memos and maintenance of BBD SharePoint and server sites
10% Document/categorize frequently occurring QC/QA errors and develop and deliver group training to mitigate future recurrence. Develop basic metrics to assess whether errors are reduced over time
10% Assist in writing of regulatory submission documents and key scientific publications

Markets Documentation Manager Resume Examples & Samples

Responsible for OTC derivatives documentation and other related contracts and execution process
Primary responsibility is for the end-to-end completion of OTC derivatives documentation and other related contracts primarily with a variety of fund counterparties (assets managers, hedge funds, regulated funds, etc.) and other counterparties, as required, in accordance with credit approvals and relevant bank policies including being able to draft, negotiate, and finalize agreements, update systems, and review netting opinions
Responsible for entire process from receipt of the credit approval and OTC ISDA/CSA request form through to execution of ISDA/CSA. This includes assisting in liaising and obtaining approval from relevant stakeholders including Credit, Central CSA, Operations, Tax and Group Treasury
Ensure consistency in terms being negotiated for each counterparty and provide guidance on credit terms as well as completeness of documentation
Appropriately prioritise deals / documentation management
Assist in keeping the Global Markets Legal documentation library up to date
Advise on issues such as legal capacity, enforceability of collateral and set-off and close out netting
Strategic objectives – participate in internal projects and assist the Global Markets business to achieve its strategic objectives
Work closely with the Global Head of Documentation on any internal projects
Team focus – provide support to other team members of the Global Markets Legal team
Comply with relevant ANZ policies, processes and internal standards
Adhere to internal initiatives and processes including proper maintenance of matters in the legal agreement repository and reporting system (“LARRS”)

Product Documentation Manager Resume Examples & Samples

Deliver accurate and complete customer-facing product documentation on time and with a high degree of quality
Contribute to strategic initiatives around authoring environments, development processes, and automation tooling
Work closely with other members of the technical content team to ensure uniformity in workflow and writing style
Collaborate with the user experience team to ensure that technical content — including documentation, contextual help, UI text, and other forms of assistance — are discoverable, usable, and pleasing to the customer
5+ years management experience leading a significant documentation effort
Impeccable written English skills
Strong team player with outstanding communication, organization, and interpersonal skills
Significant work experience in startups or fast-paced enterprise technology development environments
Comfort with agile, swiftly changing, dynamic software development situations
Strong record of recruiting and hiring top-notch talent
Experience measuring customer satisfaction, reporting on metrics, and making continuous improvements based on customer feedback
Ability to learn new technologies quickly
Ability to drive, follow, and evangelize cross-team processes
Experience delivering service API and SDK documentation
Deep knowledge of cloud infrastructure concepts and technologies
Understanding of transformation engines, content management systems, XML, and HTML
Experience using distributed source code management systems such as Git
Experience using enterprise-grade bug tracking systems, such as JIRA
A history of fearless hands-on product use and a strong customer advocate mentality
Commitment to and experience with managing, capturing, and maintaining institutional knowledge
Experience managing geographically distributed teams

Documentation Manager Resume Examples & Samples

Demonstrate an Agile mindset in driving incremental delivery and increased velocity in our programs
Provide leadership and instruction to a team of tech writers specifically with respect to knowledge management, service guides, runbooks, architecture documentation, process guides, and the establishment of a truly scalable customer-service oriented organization
Collaborate with the Service Owner(s) to ensure that processes are designed and documented to meet the organizations requirements with effectiveness and efficiency
Contributor to strategy development and implementation of Agile Delivery (PMO) practices
Ensure that the emerging breadth of production Autodesk cloud based applications and services are a best-in-class experience for our customers
Drive innovation and integration of new processes, technologies, and communication channels into projects and activities in the organization
Effectively collaborate, build relationships and influence team members to achieve objectives

Documentation Manager Resume Examples & Samples

Engage in initiatives and projects associated with functional areas and provide subject matter expertise as needed
Interact with clients, teammates from LOB and other support teammates to process transactions and resolve issues
Ensure procedures and controls are being followed and maintained. Assist in the development of the control environment

Documentation Manager Resume Examples & Samples

Accountable for the creation and on-going maintenance of policy and procedures
Develop and maintain a strong partnership with internal business partners to ensure documentation meets all regulatory / compliance requirements
Maintain support preparation activities associated with CMS regulatory audits
Manage documentation writers and process consultants
Plan/Implement / Manage Operations Program Strategies
Monitor / Evaluate Operational Performance
Build / Maintain / Manage Relationships with Operational Stakeholders
Review / Manage / Drive Operational Efficiency, Quality Performance
Support employee development and training
High School Diploma / GED some college, certification in business management or higher level of education
3+ years of experience in business management and planning
2+ years of experience in personnel management, including hiring, supervision, employee evaluation and performance management
Strong problem solving and organization skills
Demonstrated ability to exercise good judgment under pressure
Health Insurance , Managed Care or other industry experience
Compliance or Regulatory experience

Capital Markets Documentation Manager Resume Examples & Samples

Bachelor’s degree and minimum of 7 years’ experience in the financial industry
5 years of In-Depth ISDA Master Documentation experience
Experience drafting, reviewing, and negotiating prime brokerage, repurchase and/or ISDA Master Agreements including Credit Support Annexes
Experience in Transaction Management and the ability to manage a high-level of transactions
Understand Regulatory Reform issues under Dodd Frank, EMIR and Canada
Excellent client service and coordination skills
Versed in the Front to Back processing environment within Corporate Investment Banking (CIB) with an in-depth functional knowledge of multiple asset classes of derivatives products
Team Player with enthusiasm and commitment to a team based working environment with strong collaboration skills
Excellent communication skills - written and verbal
4+ years of experience at a law firm, financial institution, or in-house legal department with a focus on prime brokerage and/or derivatives documentation
10 years financial industry experience

Senior Documentation Manager Resume Examples & Samples

Lead and develop a team of Technical and Programmer Writers
Drive the strategy and documentation planning with engineering teams and writers
Produce high-quality documentation for various Web Services, with a focus on the DevOps audience
Define writing projects and set goals
Bachelor’s degree in English, Technical Writing, Computer Science, or equivalent
At least 5 years of technical documentation experience
Hands-on development experience and experience with XML-based publishing systems
Knowledge and experience with developer-focused platforms, frameworks, and tools
In-depth knowledge of at least one programming language, such as Ruby, Python, Java, PHP, C#, Node.js, or Go
Knowledge and experience with cloud technologies and distributed systems
Excellent written and verbal communication skills, especially the ability to present complex technical information in a clear and concise manner
Previous experience working in an agile programming environment a plus
Experience with Git or GitHub a plus
Ideas and know-how to create modern, cutting-edge content for our AWS customers
Experience working directly with engineering teams
Strong grammar skills
A thorough understanding of the software development (SDLC)
A proactive and open-minded attitude to resolving problems and delivering result
Passion to thrive in a fast-paced, ever-changing environment

Dcgs-a RMF Documentation Manager Resume Examples & Samples

A bachelor's degree and 2 years of professional work experience (or 6 years’ experience in place of a degree) is required
Demonstrated experience with digital Knowledge Management (e.g., MS SharePoint) as a power user
Demonstrated experience with task / workflow management (e.g., Project Forge, Visio, MS Project) as a power user
Expert communication skills; able to coordinate, collect, assimilate and share information gathered from technical and non-technical personnel
A self-starter, willing to work independently and take complete ownership of complex problems
Active TS-SCI Clearance
Demonstrated experience in Configuration Management of a DoD system. Highly prefer experience with DCGS-A FOS system
Experience with BOE documentation and either RFM / DIACAP packages
Currently active CM certification (e.g., CMIIC Comprehensive Certified Professional or CICM Certified International Configuration Manager)

Quality Documentation Manager Resume Examples & Samples

Ensure effective operation and control of the company Documentation Management System to ensure compliance and continuous improvement of the business
Ensure effective operation of the site documentation archive system to ensure compliance and ease of retrieval of documentation in line with the DX Global requirements
Involvement in and, where appropriate, leadership in various improvement projects in relation to the Document Management System and company archive process to support continuous improvement of business systems
Communicate effectively, providing relevant information in a timely manner, both verbal and written, with direct reports, peers, line management and your customer base to build trust and co-operation across the business
Ensure that staff responsible to you comply, at all times, with the relevant Quality and Environmental Standards, e.g. ISO 13485:2003, ISO 14001, OHSAS 18001, US FDA Quality System Regulations (QSR 21 CFR Part 820), and relevant European Directives as documented within our company Quality Management Systems
Manage and lead the Change Review Board and its processes
Manage and lead the creation and approval processes for product labelling
Maintain and communicate to stakeholders Documentation Management Operational metrics
Demonstrated experience in Quality Systems and GMP environment preferably with Immunoassay/IVD
Proven leadership ability (with an emphasis on coaching, mentoring, and training) with excellent communication skills at all levels
Expected to be able to effectively communicate and work with a variety of personnel at various levels
Educated to Degree or Higher National standard in a scientific / engineering discipline. Previous experience within a Regulated Industry would be advantageous
Experience in a Managerial / Supervisory position is essential
Proven delivery in a manufacturing environment and demonstrated understanding of GMP/regulated environment is essential
LI-VV

RMF Documentation Manager Resume Examples & Samples

Power user in MS Word and Excel (e.g., word doc merges, csv export into excel, excel formulas / filtering)
Demonstrated ability in writing and implementing technical instructions and plans (e.g., Configuration Management Plans (CMP), Software Version Description (SVD), and Standard Operating Procedures SOP)
Demonstrated experience in Configuration Management of a DoD system. Preferably experience with DCGS-A FOS system
Demonstrated experience using Source Code Repositories and automated control programs (e.g., GIT, Subversion, MS Team foundation server) at the familiarization level
Currently active process improvement certification (e.g., Certified CMMI Associate, Lean Six Sigma Green Belt or above, RMF, PMI PMP, ITIL, etc.)
Exceptional oral and written communication skills, ability to work independently with minimal supervision, and results-focused mindset are highly desirable
Military experience desired. Completion of U.S military NCO or Senior NCO Academy Course or Officer Basic or Advanced Course is preferred

Quality Documentation Manager, Change Control Resume Examples & Samples

Performs QA assessment on all new Change Control requests and assists in the determination of the required actions and deliverables for implementation and closure, based on the criticality and product impact of the proposed change
Reviews all risk assessments associated with the change for completeness in assessing all risks
Collaborates with site SMEs to properly assess the technical details of the change in order to properly determine change requirements
Follows up with Change Owners and task owners to ensure that all required actions are completed in a timely and compliant manner to ensure proper closeout of the change
Chairs the weekly Change Control Review Board meeting and sets the agenda/topics for each meeting. New changes are assessed for their criticality, priority, and timing
Compiles change control metrics for Management Review Meetings, Periodic Product Review reports, KPIs, and upon request
Works with Product Release and Material Management to communicate change control holds associated with product release
Works with DMG to identify holds on documentation and notifications for removal of holds
Reviews each change for potential impact to other Genzyme sites and works with other sites to determine the extent of participation needed from those sites (collaboration vs notification)
Facilitates implementation strategy meetings (for changes that have regulatory holds from multiple countries) to determine how to implement changes without extensive delays
Performs QA assessment on Change Control effectiveness reviews
Trains employees on Change Control process and Trackwise, ensures training requirements are completed, and provides access to Trackwise
Revises department procedures as required and to make improvements
Provides customer service support to the site for questions related to change control requests and the change control process
Change Control experience
Strong QA oversight and compliance skills
Strong facilitator skills to oversee change control meetings
Strong communication (written and verbal) skills
Consistently demonstrate initiative and attention to detail

Documentation Manager Resume Examples & Samples

Excellent communications and writing skills
XML, DITA, DITA-OT publishing
Setting up documentation build environment
Experience using content management system (SVN or related)
Proven ability to research, plan, and deliver solutions taking into account industry best practices, as well as business and technical requirements
Knowledge of documentation life

Self Service Help Documentation Manager Resume Examples & Samples

Manage a team of Technical Writers and program managers
Provide editorial oversight to all content published on help.fitbit.com
Assist writers with content creation and publication
Oversee localization efforts for customer support content
Continually evaluate and optimize the content library for accuracy, effectiveness, and relevancy
Work cross-functionally with product, design, marketing, and other teams to ensure a consistent Fitbit voice and content strategy across channels
Manage the editorial calendar in support of content initiatives and goals; effectively prioritize various streams of content requests
Administer and optimize the knowledge base to ensure that customers and prospective customers find the right content quickly and efficiently
Guide the design and user experience of help.fitbit.com
Monitor help site analytics to continually improve content delivery
5+ years in content management, strategy, and development
Experience managing all phases of the content lifecycle including: design, development, delivery, localization, and governance
3+ years experience mentoring and coaching writers
3 years experience in Customer Service-related roles preferred
2+ years experience Salesforce Knowledge administrator preferred
Experience managing a CMS, experience with MadCap Flare a plus
Superb written and verbal communication skills
Impeccable grammar and effective, concise writing style
Passion for helping customers find solutions
Detail-oriented yet strategic thinker
Experience with XML-based single source publishing systems
Experience with Google Analytics and other data-collection tools

Senior Documentation Manager Resume Examples & Samples

Must be able to operate independently with minimum supervision
The jobholder will participate with GLCM business areas, customer groups and stakeholders globally to achieve the objectives of the role. The jobholder will be expected to exercise initiative and judgment, working in accordance with Business strategy/Operational plans. The jobholder needs to use their empowerment and make decisions drawing on a wide range of business and legal experience with a commercial view
Minimum of 5-7 years proven and progressive cash management product set-up and management experience or equivalent
Proven ability to deliver creative and flexible customer solutions
Ability to understand a customer’s business and the fundamentals of running a business
Good level of business acumen and commercial awareness, including economic, cultural, procedural and regulatory issues
Ability to interact with business customers at all levels
Excellent interpersonal skills and ability to interact and build relationships with internal and external stakeholders
Excellent time management, planning and organisation skills
University Degree or similar

Component Documentation Manager Resume Examples & Samples

Secure registration of component sales in central systems for Aftermarket
Register all new component sales to key customers
Clean out back log of already delivered components
Start pre-study of automating component registration from all Penta production sites
Implement and roll out automated process globally
Secure governance for maintaining automated process

Senior Documentation Manager Resume Examples & Samples

HSBC Global Payments and Cash Management was established as a global functional business in 1997. The customer groups strategic plan recognize the importance of PCM as a core value-added service for Global Banking and CMB clients, generating revenues with low capital usage whilst providing attractive returns. Total PCM revenue for 2013 was $7bn
University degree or similar
8+ years of relevant experience in PCM
Experience in a client facing role
Strong leader in people, with experience of managing managers
Specialist knowledge and experience of customer documentation
An understanding of contract law/ product terms and conditions to provide expert consultation on commercial decisions
Significant experience in managing client requests to negotiate terms and conditions
Strong and effective negotiation and influencing skills
Strong pragmatic approach to problem solving
A lateral thinker with an excellent ability to analyze complex issues

Documentation Manager Resume Examples & Samples

Prioritizing work assignments
Ensuring deliverables adhere to company and/or client format specifications
Coordinating with the Subject Matter Experts (SMEs) and project teams for preparation, review, revision, and control of the technical documents
Providing Quality Control/Quality Assurance review of project artifacts, internal presentations and documents
Editing documents submitted by multiple authors to ensure consistent presentation of business and technical content
Editing documents submitted by multiple authors to ensure they abide by set standards regarding order, clarity, conciseness, style, and terminology
Participating in Quality Management Processes
Performing day-to-day administrative tasks such as maintaining information files and processing paperwork
Bachelor's degree (preferably related to writing/English)
Minimum 2 years in technical writing
Minimum 3 years of IT project experience
Proficiency in MS Word, PowerPoint, Excel and Visio
Knowledge of state or federal contracting
Excellent analysis skills
Social Services experience/knowledge of terminology
Team player who works well with colleagues
Strong customer service attitude

Documentation Manager Resume Examples & Samples

Five to eight years of operations experience in the financial services industry
Three or more years of supervisory/management experience
Advanced knowledge of operation functions, systems, policies and procedures for the assigned area
Broad understanding and practical application of applicable laws and regulations
Strong organizational, managerial and project management skills

Download Documentation Manager Resume Sample as Image file