Collections Manager Resume Samples

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D Rogahn

Delfina

Rogahn

22400 Lauryn Knolls

Phoenix

+1 (555) 312 8867

22400 Lauryn Knolls

Phoenix

Phone

p +1 (555) 312 8867

Experience Experience

Philadelphia, PA

Collections Manager

Philadelphia, PA

Padberg-Bergstrom

Philadelphia, PA

Collections Manager

Conducts formal performance reviews and provides feedback to team members. Works with team members to improve, track, and develop areas of poor performance
Studio Management including: overseeing Studio Co-ordinator / daily work flow and prioritization / freelance team workload management
Work with direct managers and training resources to assist with agent training, development and ongoing evaluation process of associates
Manage, develop, and motivate specialists through effective performance management and guidance
Manage collector portfolios, workload, changes in priorities, aging and allowance for bad debt analysis within the Cforia, Collections Workbench tool
Provides feedback to the other Managers, Director of PFS and Facility Managers, regarding the accurate identification of payers and registration of patients
Assist with project management and/or provides leadership for non-routine projects, e.g., process re-engineering, special projects, and system implementation

Phoenix, AZ

Regional Collections Manager

Phoenix, AZ

Zboncak, Hahn and Hauck

Phoenix, AZ

Regional Collections Manager

Work in tandem with cluster AR Manager on day to day priorities and develop synergies to drive effective results as one team – one goal
Ensure performance management (KPI / Objective setting, reviews and assessment) of the employees, such that Collections are aligned with Regional AR teams
Customer Visits as necessary in cluster/countries to expedite collection, fix process issues and set the expectations right with customers in terms of payment behaviour
Deploy strategies to ensure effective and efficient collections to improve OD7%, AR Outstanding, DSO and other relevant measurements for clusters/region, via working in collaboration with AR Leads, AR Managers, Collectors, Analysts, Disputes, Sales, Customer Service and Customers. Ensure continuous improvement whilst aligning processes to the global standard
Participate in all transformational projects that impact the front end teams, with respect to the finance transformation / simplification or other projects. Ensure seamless alignment of processes to overall change ensuing
People Metrics : EES, Attrition, performance management
External Agency Management; Act as a pivot between various vendors and Bank and at the same time and monitoring their performance on the various metrics

present

Los Angeles, CA

Regional Collections Manager West

Los Angeles, CA

Breitenberg, Stroman and Durgan

present

Los Angeles, CA

Regional Collections Manager West

present

Create a working environment that supports optimum workforce productivity, engagement, effectiveness and efficiency
Constantly (weekly/monthly) monitor and report of the collection performance effectiveness for the region and drive continuous improvements process
Partner with the Country Managers to ensure that the critical path is followed to successful collections and payment performance
Promote excellent team work across collections managers
Seek for efficiencies and help preparing improvement plans for mentioned markets
Preserve customers from payment delinquency and maximizing collection process performance
Constantly monitor and report of the collection performance effectiveness

Education Education

Bachelor’s Degree in Accounting

Boston University

Bachelor’s Degree in Accounting

Skills Skills

Day-to-day management of 8-15 credit and collection professionals
Create, develop and implement end-to-end debt management strategy and initiatives
Primary and key representative of the Collections department; as subject matter expert in projects, initiatives and meetings involving debt management
Train and develop the team through succession planning, personal development plans and talent management
Facilitate sharing of best practice and learnings and key remedial risks to deliver " best in class " debt management
Deliver effective and constructive feedback of individual performance through one-on-one meetings
Track account transactions and resolution of issues
Establish and maintain effective relationships with internal and external business partners
Internal and external dispute resolution; escalation management
Monthly meetings with perspective markets

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Contact Center Collections Manager Resume Examples & Samples

Leads exempt and non-exempt teams to strive for and deliver a First Customer Focus in the service, sale, and support of Kohl's customers
Handles escalated customer inquiries and resolves issues that have been escalated from Supervisors and Assistant Managers
Coordinates communication from Management Board and other departments to Assistant Managers, Supervisors, and their respective teams
Prior years of supervisory/management experience with exempt and nonexempt staff
Excellent understanding of statistics, detailed analysis, and capacity planning
Ability to maintain composure in a fast-paced contact center environment
Expert level knowledge of processes and procedures as well as their impacts on the line of business

Collections Manager Resume Examples & Samples

Day-to-day management of 8-15 credit and collection professionals
Create, develop and implement end-to-end debt management strategy and initiatives
Primary and key representative of the Collections department; as subject matter expert in projects, initiatives and meetings involving debt management
Train and develop the team through succession planning, personal development plans and talent management
Facilitate sharing of best practice and learnings and key remedial risks to deliver " best in class " debt management
Deliver effective and constructive feedback of individual performance through one-on-one meetings
Track account transactions and resolution of issues
Provide detailed and accurate reports as needed
Establish and maintain effective relationships with internal and external business partners
Internal and external dispute resolution; escalation management
Monthly meetings with perspective markets
Delivering executive level presentations
3+ years of collections experience
Expert level in Excel, Outlook and Word
Experience with collections software
Experience with “Get Paid”, DNB Collections Manager, MAS-90, Great Plains or Microsoft AX
Credit experience required
Media industry required
Proven experience in people management, with ability to implement change effectively, detect problems early on and manage accordingly
Previous experience working in a fast-paced environment
Proven first class negotiation skills

Collections Manager Resume Examples & Samples

Champion strategic vision and thought leadership to achieve short term and long term goals
Designing, implementing, and managing strategy in conjunction with executive/senior management
Developing innovative strategies, processes and tools for ensuring the quality and optimal execution of default management processes
Completing, developing and implementing comprehensive control reporting to ensure policies, procedures, timelines and external compliance requirements are adhered to and achieved. This includes but is not limited to the oversight and management of compliance/regulatory items related to internal/external audits (CFPB, FRB, OCC, FIECC, FDCPA, etc)
Direct and manage a team of 35-40 associates responsible for ‘end-to-end’ pre-charge off default management efforts on the indirect automobile portfolio
Direct and manage Remarketing department to ensure timely and efficient execution of repossession assignments, skip locates, and sales of bank collateral to minimize losses and full balance charge offs
Coordinate efforts with the Consumer Finance auto lending team to ensure early identification of fraudulent deals and/or potential dealership issues
Utilize available reporting to effectively manage key performance metrics in the attainment of portfolio, production, delinquency, and loss goals
Work with direct managers and training resources to assist with agent training, development and ongoing evaluation process of associates
Work with Default Servicing Compliance, Quality Assurance, and Contact Center Support teams to ensure effective management if quality control, productivity, delinquency, and loss goals
Partner with HR team in efforts related to personnel hiring, development, and disciplinary counseling
Participate in disciplinary/personnel issues up to and including termination of staff when necessary
Plan and conduct regular and ongoing team meetings and ‘one-on-one’ manager development meetings (as needed)
Responsible for monitoring schedule, attendance & productivity of the default management associates
Additional ad-hoc projects/duties as assigned and as business need dictates
Maintaining industry leadership by embracing best practices, rewarding a management team that is devoted to continuous learning and demonstrating a willingness to challenge the status quo
Providing operational leadership and oversight to reduce variability and improve efficiencies through automation
Experience in Indirect Auto default management, with significant experience in the Non-prime/Sub-prime segments
Grade 20: 5-8 years experience in call center management, collections & operations management
Grade 22: 8+ plus years experience in call center management, collections & operations management
Strong communication and presentation skills, to be effective in cross-functional and project team environments
Demonstrated ability of strong knowledge of Microsoft Office products
Travel to Decatur two to three times per month

Collections Manager Resume Examples & Samples

5 - 7 years experience in commercial credit & collections
3 - 5 years of management experience
Strong working knowledge of process flows and understanding of database systems
Excellent communication skills, both written and verbal, including enhanced ability to negotiate effectively
Demonstrated ability to collaborate effectively with internal or external business leadership
Enhanced understanding of bankruptcies and other forms of business failures
Strong knowledge of bankruptcy and insolvencies is preferred
Bachelors degree in Business, Finance or Accounting

Collections Manager Resume Examples & Samples

Executes sound and effective collection strategies inclusive of collection calls to delinquent accounts for resolution of past due balances to meet required business needs and performance measurements
Maintains cross-functional working relationships with Finance, Customer Service, Operations, Sales, and other business partners to ensure adequate flow of information and resolution of all customer invoicing concerns
Reviews and analyzes customers' open receivables for control of outstanding receivables within established lines of credit and terms of payment
Mentors and trains collectors and strengthens working relationships within the billing and collections functions
Providing associates timely, candid and constructive performance feedback; developing associates to their fullest potential to enhance career growth; recognizing and rewarding associates for accomplishments
Minimum of 10 years Collections experience with a minimum of 5 years in management
InfoLease experience a plus / Thorough understanding of Customer Relations Management

Collections Manager Resume Examples & Samples

Review and monitor assigned accounts receivable aging report for collection efforts
Placing direct phone calls and E-mails to product line managers
Works closely with the Billing Department on cash allocation and accurate invoicing
If service were to be stopped for non-payment, this position would be responsible for working with legal staff in sending of a demand letter
Turning accounts over to the companies outside Collections Agency if warranted
Relays to Controller any and all accounts that need to be written off to bad debt
Maintain accurate records for weekly reporting of selected accounts receivable clients to management
Prepares documentation necessary to create the Credit or Debit Memo necessary to true up a customer account
Assist with the clean-up of RU’s (unapplied receipts), short paid invoices and Charge Backs
Identify reasons attributing to account delinquency and discuss them with management
This position requires at least 5 to 10 years of experience in collecting, accounts receivable or a related area
This position requires good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel) is required
Display assertiveness in all collection efforts
This position requires excellent interpersonal skills and the ability to adjust and interact with all levels of personnel
Incumbent must be multitask oriented, organized, set priorities, work independently and meet deadlines and take pride in one’s work
Previous experience with Great Plains software is a plus

Collections Manager Resume Examples & Samples

Provides leadership and direction to Collections Team: Hires, trains, develops and motivates staff
Meets/exceeds business delinquency standards and objectives
Provides hands-on assistance to collections representatives, and conducts annual performance reviews
Identifies effective collections methods that support business objectives and values
Drive improvements in business processes and ensures optimal resource utilization and audit compliant administrative process and strategy
Coach, provide direction, and enforce policies/standards to help the team achieve departmental goals and objectives
Ensures regular communication of portfolio performance, trends, and root causes of delinquency to originating centers, vendors, and management
Receive, research & respond to management elevations, following through to resolution
Identification of potential At Risk accounts and partners with internal organization to mitigate financial losses
2 years of commercial collections, leasing, financial services, and/or related customer service experience, including 1 year of supervisory or management experience
General accounting principles of accounts receivable processes and account management
Effective at managing multiple priorities
Strong facilitation & change management skills
Team player & action oriented self-starter
Demonstrated leadership attributes; organizational & time management skills, customer driven approach, cross functional teamwork, analytical decision making, strategic implementation & management of operational performance
Project Management experience

Collections Manager Resume Examples & Samples

Bachelor’s degree in history, museum studies or related field, or equivalent work experience, including specific involvement with exhibition coordination, packing, international and domestic shipping, and insurance
Knowledge of preventative conservation, condition reporting, and proper art handling
Familiarity with museum registration-related records and record keeping, collections management theories, and ethical principles and professional practices related to museum registration
Use of hand and power tools, as well as valid driver’s license a plus, but not a requirement

MB Collections Manager Resume Examples & Samples

Manage and develop a team of Supervisors, including personnel issues (hiring/terminations)
Ensure department goals are met through reporting/trends/tracking
Ensure regulatory compliance - manage audits, both internal and external
Establish policies and controls in managing operations
Manage budget and staffing - including forecasting and projecting volumes/losses
Complete account reviews and provide feedback for corrective action
4-year degree course completed
Minimum of 2-year managerial experience in a BPO or Call Center Environment
In-depth knowledge of the type of products and services handled by your section
Experience in production
Experience in client services management
Experience in project and risk management
As an Assistant Vice President at Chase Mortgage Banking, he/she will be responsible for planning, organizing and overseeing activities for the line of business. He/She will directly manage a team of Supervisors and Specialists performing the abovementioned tasks and will be directly co-managing with the US Management Team. He/She is also accountable for the assigned team?s Key Performance Indicators, Customer Satisfaction ratings and SLA delivery

Pre Write Off Collections Manager Resume Examples & Samples

Experience in Consumer Operations, Collections, Recoveries and potentially Risk Management with relevant people management experience
Knowledgeable in Collections regulations, compliance and controls
Strong Business sense, with the ability to balance effectiveness and efficiency trade-off in an operations environment to support business growth. Change agent
Experience in managing all key asset products in GCG - Cards, Personal Loans and Mortgages
Proven ability to leverage technology and automated solutions
Adept at developing and maintaining productive cross-functional working relationships. Prior matrix management and influencing responsibilities
Sound appreciation of cultural challenges in working with a geographically diverse team

Collections Manager Resume Examples & Samples

Develop clear and easily used interactive sas code
Quickly debug sas code in order to troubleshoot reports
Proactively identify new initiatives to drive sales, increase revenue, decrease costs, improve operations and increase business profitability

Collections Manager Resume Examples & Samples

Bachelor's Degree in automobile preservation/ restoration, car design history, and/or museum studies
Ability to client face
Experience handling, transporting, driving, and storing a vast range of automobiles, motorcycles, and related artwork
Experience maintaining inventory of collections
Comfortable working within a faced-paced and dynamic environment
Ability to drive manual, automatic, and PDK transmissions
Exceptional communication and organization skills
Ability to budget
Experience with The Museum System (TMS)

Collections Manager Resume Examples & Samples

Desirably minimum of 5 years collections-related activities
Ability to multi-task various projects and have strong project management skills
Strong analytical skills and should have good understanding of the systems, processes and MIS in a collections environment
Advanced Collection & Legal framework
Good Leadership Skills (Leading Teams and is a manager of managers)
Strategic & Analytical Thinking and Input

Collections Manager Resume Examples & Samples

Applicants must have previous experience working in an art or media collection; past experience managing or directing the daily logistics of a collection or arts foundation preferred
Applicants must have a bachelor’s degree focused in art history, communications, archives or a related field; Master’s Degree in Arts Administration or ALA-accredited Master’s Degree Archives/Information Studies preferred, plus two years of related experience
Applicant versed in handling fragile historic photographs and/or film preferred
Applicant with considerable knowledge of modern archival standards as well as archival procedures preferred; experience in the long-term management and preservation of electronic records and digital assets a plus
Applicant experienced in matters of licensing and syndication preferred
Ability to communicate and promote the Life Picture Collection required. Additionally, candidate must be able to multi-task, plan, assign, supervise and participate in the work of one or more staff members engaged in arranging, describing, and indexing archival holdings
Ability to establish and maintain effective and collaborative relations with internal and external contacts necessary. Additionally, candidate must prove willing to use diplomacy and discretion when providing or limiting access to collection imagery

Collections Manager Resume Examples & Samples

Minimum of 2- 3 Years’ experience in the Accounting/Business arena
Strong knowledge of Microsoft Excel is a must
Must be well versed in Microsoft office Suite

Collections Manager Resume Examples & Samples

Monitor Chargeback team’s workload and prioritize when needed
Ability to train in all A/R, Billing and Collection Department processes
Provide process improvement ideas and feedback
Monitor daily work volumes of Collector, Biller, and A/R Specialist
Delegate individual projects as needed
Actively collect past due AIR, including resolving billing issues with assistance from the sales team
Responsible for research required for credit decisions; responsible for maintaining all credit files for assigned locations
Knowledge of the Accounts Receivable, Collections, Customer Service, Sales and Marketing functions
Big box retail experience a must
At least 10 years of Collections/Chargeback
Strong General Ledger knowledge and skills
Strong forecasting and analytical skills
Skilled at Microsoft Word, Excel and PowerPoint
Completed BS Degree in related field

Collections Manager Resume Examples & Samples

Manage Team of Collection associates responsible for the timely collection of all receivables due CFS
Responsible for overseeing all collection and customer service activities on accounts for customers identified as Major Customers, from contract booking to disposition, including equipment pick-up and other assets specific tasks
Builds strong relationships with Dealer Sales Channel to promote overall customer satisfaction, while protecting Canon’s interest, resulting in future sales of Canon products
Cross functional interaction to ensure billing, cash application and booking activities are completed per customer requirements and are completed in a timely fashion
Heavy customer interaction to resolve issues, ensure timely collection of open charges and promote the Canon Brand
Provide coaching and mentoring to associates as required to ensure a positive culture and career direction
Partner with Director of Servicing & others to develop and evaluate the team on key department metrics (e.g. delinquency, dollars collected, late fees and customer satisfaction)
Experience Required: Minimum 2 years prior management experience
Microsoft Excel and Word proficiency
Ability to effectively and efficiently multi-task
Strong command of Infolease application
Prior experience interacting with Federal, State & Local Governmental entities

Collections Manager Resume Examples & Samples

Direct and manage a team of 15-20 associates responsible for pre-charge off collection efforts on the indirect automobile portfolio
Experience in Indirect Auto default management, with significant experience in the Non-prime/Sub-prime segments required
Preferred skills also include experience in consumer banking, call center management, collections operational management

Collections Manager Resume Examples & Samples

Ensuring all customer invoices are paid on time and if not, such invoices are aggressively pursued within days of an invoice falling due
Determining the collection strategy for each customer and carrying out that strategy up to and including placing the account on credit hold and/or recommending the account be referred to collection
Maintain forecast of cash to be collected weekly and four weeks ahead
Report to Director on those customers who have failed to adhere to payment promises or payment plans
Process receipts of daily files from financial institutions for payments received and post receipts to invoice in the A/R
Liaise directly with client to determine correct application of payment if invoice cannot be determined
Work with local field Account Executives as required on any billing adjustments
Responsible for compliance with Escheat Reporting and all CBS internal controls, policies and procedures
Manage and lead team of 4 direct reports, and more than 20 other staff members working in the collections function; provide training for A/R and traffic system for both broadcast and digital advertising and inventory
Identifying process improvements and efficiencies; document procedures
Focus and skill at accuracy, attention to detail and consistency
Understand the need for controls
Initiative and self-direction
Effective problem solving and documentation skills
Ability to build good relationships with customers and suppliers
Provide proactive service to customers
Highly proficient in Excel and Microsoft office suite
Minimum of 10 years related Credit and Collections experience
Experience with Oracle and broadcast traffic systems a plus

Collections Manager Resume Examples & Samples

Master's degree, or equivalent work experience
Eight to ten years of experience in collections and financial services industry
Four or more years of management/supervisory experience
Advanced knowledge of loan collection techniques, policies, procedures, and principles of credit lending
Strong understanding of collection laws and regulations
Advanced knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
Thorough knowledge of on-line collection systems
Thorough knowledge of general organizational operations and procedures

Collections Manager Resume Examples & Samples

Develop strategies which lead to Citibank Australia meeting or exceeding best practice in terms of unsecured debt portfolio performance
Develop processes, procedures and strategies, in order to ensure best practice in terms of recovery of written off accounts
Implement strategies for pre-charge off collections that will mitigate possible risks and assist in meeting Delinquency, Roll Loss and NCL goals
Promote digitization/new technologies available in the market
Lead the implementation of all relevant credit/risk policies
Develop and implement appropriate strategies for 0-179 DPD
Utilise MIS and quality checks to drive results and adherence to standards
Develop and implement metrics and MIS to manage people and processes - take pre-emptive and corrective action as appropriate in order to lift productivity and results
Establish appropriate financial targets for Collections and ensure consistency and predictability in results
Robust forecasting to identify risks and provide early solutions to mitigate the risk/s
Manage controllable costs in line with business plan and forecasts
Ensure a high level of morale within the team with clear communication and reward mechanisms
Demonstrated management skills in a collections/call center environment and a strong understanding of debt management and the collections/credit life cycle
Sound knowledge of Debt Collections Guidelines, Privacy Act, Consumer Credit Code, Bankruptcy law and Banking Code of Practice
Proven ability to influence, build relationships and program management skills
Experience in leading transformational change and interpersonal skills to collaborate with and influence a range of business partners
Min. 5 years’ experience in a consumer collections/recoveries environment
Exposure to retail banking products (e.g. credit cards, personal loans) preferred
Ability to innovate and conceptualise solutions based on MIS
Relevant tertiary qualifications desirable

Collections Manager Resume Examples & Samples

Manage the CCO Supervisors and staff. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving concerns
Carry out management responsibilities in accordance with the organization's policies and applicable laws. This includes, but is not limited to, maintaining the integrity of the company's portfolio and delinquency levels while managing to service level and West goals
Participate in driving Process Excellence initiatives by leading a team, being a member, providing support for members or implementation of the initiatives by other teams
Foster and maintain positive working relationships with all divisions, regions, and outside vendors
Maximize servicing, collection, and skip tracing on all member dues, loans, assessments, and taxes to ensure a solid and secure revenue stream to maintain a strong portfolio. This includes, but is not limited to, maintaining delinquency consistent with the terms, conditions and parameters of all commercial financing deals and conduit financing
Develop and implement policies and procedures to ensure corporate goals for service level, delinquency, and net new defaults are achieved. Carry out management responsibilities in accordance with the organization's policies and applicable laws. Develop and monitor new reporting tools to measure and promote goals and efficiencies
Bachelors degree from a 4-year college or 4-6 years combination of education and related work experience
Effective leadership skills to aid in building a cohesive team as well as developing individuals
Strong communication and presentation skills to effectively present information and respond to questions from managers, co-workers, clients and customers
Ability to effectively coach, mentor, and develop associates
Ability to work in a fast-paced environment while handling multiple responsibilities
Ability to build good working relationships with business partners
Good time management, problem-solving, and decision-making abilities
Intermediate level computer skills (Word, Excel, Outlook, Access, and PowerPoint)
Excellent Customer Service and Math skills
Strong Collection Skills
Financial Experience
Knowledge of Process Excellence and/or Six Sigma tools and methodology

Collections Manager Resume Examples & Samples

Ensures compliance with state and federal laws regulations for Government and Non-government and other third party payers. Thorough understanding of revenue cycle concepts including HMO, PPO, POS, EPO and capitation
Maintains ongoing knowledge of UB-04, HFCA 1500, ICD-9 and ICD-10 and other mandatory state billing forms and filing requirements
Facilitates the identification of issues and solutions by team members
Provides feedback to the other Managers, Director of PFS and Facility Managers, regarding the accurate identification of payers and registration of patients
Monitors billing, collection, post payment review and correspondence and processes to determine improvement opportunities
Provides team members with opportunities for learning, creativity, and personal growth
Generates enthusiasm and commitment among team members; fosters and reinforces team-based results
Evaluates individual and team performance, identifies areas for improvement, and makes recommendations to team members and business leaders
Experience and knowledge of Patient Accounting Systems and collection reimbursement applications in a multi-facility environment
Demonstrated success with building and guiding a team to develop and monitor billing and collection processes to meet organization goals and objectives
Experience as a Patient Accounts Manager
Experience in patient and payer relation processes including correspondence and payer inquiry methodologies
Bachelor’s degree in business administration, finance, accounting, health care administration
HFMA-Patient Accounts or Hospital Accounting Certification

Blood Collections Manager Resume Examples & Samples

Develop or contribute to the development and implementation of annual operating budget to meet assigned collection and quality initiatives. Ensure resource capacity and efficient utilization of financial resources
Develop and supervise departmental supervisors and other collections staff in accordance with personnel policies and bargaining unit contracts, including performance evaluations, disciplinary actions, and hiring and firing decisions, to enhance success of operation and minimize turnover
Ensure effective internal and external communication between all department levels and functions to foster teamwork and enhance operational success

All-source Collections Manager Resume Examples & Samples

8+ years of experience with intelligence and collections
Experience with intelligence research, analysis, production, intelligence collection and operations, counterintelligence, or threat support
Experience with collection requirements management
Experience with collection tools, including PRISM
Experience with conducting collection performance assessments and analyzing resource allocation or access development
Experience with analysis and production tools
Knowledge of the national SIGINT requirements process

Collections Manager Resume Examples & Samples

Directs the collection of past due accounts to maintain PFC's delinquency percentage and credit losses within acceptable levels
Five+ collections experience, preferably in the financial services industry
Two+ years management experience in a results-oriented environment
Strong interpersonal skills; good oral and written communication skills
Ability to maintain professionalism with highly challenging dealers/customers

Regional Collections Manager Resume Examples & Samples

To manage key performance metrics on the portfolio. Effective utilization of overall capacity to ensure maximum productivity. Manage cost and drive expense reduction initiatives
Regular reviews of current processes and ensure better control
Process improvements based on current activities and business requirements
Work closely with internal units like Risk, CI, Product, Ops and Sales to ensure meeting of our goals
Create a young vibrant & highly motivated team
Talented people to be groomed for taking up bigger responsibilities and roles
Regular Review of Portfolio and key performance metrics such as 30+, 90+, Entry rates, Exit Rates, ROR, etc
Review of capacity/op plan to ensure maximum productivity
Daily review of productivity MIS & Performance MIS
Regular team reviews – and updating the group on the progress and corrective action if any
Tracking of customer queries and escalations
External Agency Management; Act as a pivot between various vendors and Bank and at the same time and monitoring their performance on the various metrics
Regular reviews of current processes and ensure better controls
8 - 10 years
10 years preferred
Team management Skills

Collections Manager Resume Examples & Samples

A Bachelor’s degree or equivalent experience in a financial industry environment
Proficient PC & analytical skills
Must be a dynamic & self-motivated individual
Additional language skills are an asset

Collections Manager Resume Examples & Samples

Three to five years of experience in collections and financial services industry
One to two years of management/supervisory experience
General knowledge of loan collection techniques, policies, procedures, and principles of credit lending
Working understanding of collection laws and regulations
Basic knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
Some knowledge of on-line collection systems
Basic knowledge of general organizational operations and procedures
Ability to resolve moderate problems with minimal guidance

Collections Manager Resume Examples & Samples

Provide leadership to a team of Core Collectors, including leadership of collection strategy, portfolio reviews, and client advocacy
Participate in training programs and quality assurance efforts relative to default management
Continuous process improvement in order to most efficiently and productively handle work flow
Achieve financial objectives – net credit losses, non-performing assets and delinquency
Achieve satisfactory or better audit ratings for internal or external audits
Ensure every team member understands and follows the Commercial Collection Policy
Facilitate and promote Peer Mentor Program
Fully support Client Advocacy
Collaborate with stakeholders throughout the organization, such as EF Legal, Source Review, Sales, Credit, Documentations, Tax, Asset Management, Customer Service, etc
Two to three years of experience in collections and financial services industry
Minimum one year of management/supervisory experience
Basic knowledge of loan collection techniques, policies, procedures, and principles of credit lending

All-source Collections Manager Resume Examples & Samples

Experience with intelligence and collections
Experience with intelligence-related research, analysis, production, intelligence collection and operations, counterintelligence, or threat support
Experience with collection tools

All-source Collections Manager Resume Examples & Samples

They will be validating and distributing the ISR requirements as required
They MUST HAVE a minimum of 3-years of collection management operational experience with DOD or equivalent government agencies; a background in DOD or service manned or unmanned collection platform capabilities, collection planning, synchronization and execution
They MUST HAVE a thorough understanding of DOD and Service collection techniques, capabilities and applications. Knowledge of communication and dissemination architectures - (desired)

Adj Collections Manager Resume Examples & Samples

Collections experience - Understanding of FDCPA, TCPA and other state Regs for the US for C2C business in addition to B2B and legal collections and International collections laws
Collection Metrics – Understanding of KPI’s, Roll Rates and account receivable buckets
Strong negotiation and problem solving
Proficiency in Microsoft Office tools. (heavy on Excel and PowerPoint)
Ability to learn new software tools.... i.e. SAP, FIQAS
EBay experience: Buying and Selling
Extreme attention to detail and ability to double check own work and direct reports
Strong cross-functional leadership skills and comfortable with working with all levels of management
Possess good judgment and mature decision-making skills
Hands-on, resourceful, and a doer, able to work autonomously but also operate as part of a strong, cohesive team
>7 years of people management experience of which a minimum of 5 years in Customer Service Operations, Collections & Risk
>5 years Vendor Management Experience

Collections Manager Resume Examples & Samples

Five to eight years of experience in collections and financial services industry
Two or more years of management/supervisory experience
Thorough knowledge of loan collection techniques, policies, procedures, and principles of credit lending
Thorough knowledge of consumer, residential, commercial and/or dealer originated installment lending as applicable
Basic knowledge of on-line collection systems

Collections Manager Resume Examples & Samples

Deliver collection of cash for the India Trade customers in accordance to agreed forecasts
Manage and monitor BU credit risk, granting credit terms, fraud and customer management
Ensure reduction of overdue trade debt
Review and resolution of customer disputes within prescribed time lines
Provide cash forecasting and setting targets
Agreeing customer payment plans in line with LexisNexis credit policy
Manage individual’s performance against LexisNexis competency model and team / individual KPO’s
Build, coach, and develop the India Trade collections team
Manage resilience across the team and succession planning. Champion career development frameworks and support training and development plans for individuals
Manages the team to act and acts as a single point of contact for business units or segments, regarding Collections guidance
Manages the team to act and acts as a single point of contact for GFSS projects
Manage customer/stakeholder expectations on GFSS accounting services and business benefits
Develop excellent relations and maintain regular contact with Business Unit CFO, Directors and Business Partners
Have 3 to 5 years’ experience of personally working in the Indian Market
A deep understanding of most aspects of credit risk and granting credit terms, fraud, customer management and cash collections
Extensive experience of using analytics to drive Collections
Experience of liaising with and influencing senior stakeholders
Proven ability to think strategically and use analytics to help steer the direction of cash collection
Experience of achieving results in an Indian BU environment
Strong people management experience, including coaching, developing direct reports and managing performance issues
Ideally will have some experience in the Industry
Collections skills : Credit Policy’s and standards for cash collection and management
Business skills: strategic capability and business acumen. Robust knowledge of financial processes and underlying product components and value
System knowledge: Excel (advanced level) and PowerPoint required, Hyperion and PeopleSoft preferable
Change manager and ability to build effective teams

Collections Manager Resume Examples & Samples

Supervise and manage the performance of Collections Supervisors
Provide disciplined performance management for team. Define and communicate annual goals, perform formal and informal performance reviews, and ensure changes and updates are communicated in a timely and professional manner
Strong system skills
Detail oriented with intense focus on accuracy
Proven ability to prioritize and multitask on a daily basis
Strong relationship-development skills resulting in long-term, mutually beneficial client relationships
Self-motivated; able to both work both independently to complete tasks and respond to department requests and with others to utilize their resources and knowledge to identify quality solutions
Strong organization, planning and project management skills; ability to prioritize tasks for self and team to meet requirements and deadlines
Strong leadership skills; ability to drive and motivate team to achieve results
Ability to work in a time-sensitive and high volume environment
Ability to identify key contacts for follow up; excellent ability to communicate project and status updates to team and cross-functionally to ensure understanding
Good strategic and problem solving skills to effectively influence decision making in key negotiations
Minimum 5 years of accounting and/or accounts receivable experience required
Collections and/or receivable reconciliation experience required
Between 3–5 years of management experience required
Six Sigma or other process improvement certification(s) preferred
Experience in tower, leasing, or communications industry preferred
Experience with Oracle applications preferred

Delinquency Collections Manager Resume Examples & Samples

Day to Day Management of the team that executes collections activities centrally for Barclays Kenya
Responsible for management of processes associated with administrative processes within the collections & recoveries retail segment of the bank in line with policy guidelines and regulations with the objective of executing efficient and effective administrative methodologies
Responsible for managing of workflow , with the objective of driving and embedding operational excellence
Responsible for liaison with the business network and collections & recoveries teams to ensure timely and end to end execution of collection support work
Provide guidance and support on administrative matters affecting the team under control in liaison with line manager and key stakeholders
In-depth knowledge of the full Barclays Retail product set-in country, local business services, and corporate business services
Detailed working knowledge of risk and credit policies and procedures
Good understanding of group structure and interfaces with other functions
Report writing and presentation
High level negotiation skills
Working knowledge of impaired policies
Proficient in MS Office (Word, Excel, PowerPoint, Outlook and Internet)
University degree or equivalent professional qualification
Awareness of Barclays Retail Group Credit Policies, Collection Policy and collection strategy
Detailed working knowledge of the bank’s operational environment, processes and procedures
Ability to work under great pressure to meet changing time deadlines
Detailed working knowledge of the bank’s frontline systems
A good understanding of workflow management
Exceptional time management skills
Knowledge of the Bank’s bookkeeping procedures and systems
Detailed understanding of the bank’s Performance Management model

Senior Collections Manager Resume Examples & Samples

Produce weekly and monthly reports and summaries for the senior leadership team
Conduct training and coaching daily/weekly/monthly on collection techniques, legal and administrative remedies, and compliance issues
Provide dealer performance assessment to assist in review of pending Credit Committee decisions as needed
Recommend initiation of litigation to Legal and Collections and track all litigation matters and those charged-off accounts that are placed with collection agencies
Actively advise and guide outside counsel as to direction of litigation and ensure that cost and fee containment policies are followed

Collections Manager Resume Examples & Samples

Maintain accounts receivable aging within agreed and accepted parameters
Manage the performance of Collection Analysts. Provide timely feedback
Manage all activities related to the reporting of debtors to third party collections
Oversee Collections Analyst interaction with sales representatives and sales management
Train and mentor Collection Analysts on customer interaction, product knowledge, and customer service
Review client accounts on an ongoing basis to assess collectability of receivables and to head off potential problem accounts
Audit collection calls and provide feedback for the Collection Analysts
Provide regular feedback to the Collection Analysts on their performance and client interactions
Assist other departments (sales, legal, general accounting) with collections activities
Lead special projects as required by senior management
Analyze and improve collections processes

Direct Collections Manager Resume Examples & Samples

Manages employees and teams of employees, from Entry to Master levels, by setting and monitoring performance goals and objectives, allocating resources and staff, and ensuring timely and effective delivery of credit decisions and collection issue resolutions
Ensures that metrics for individuals are aligned with corporate objectives and identifies talent to develop
Manages the credit or collection activities in a country
Dialogues with employees (up to executive level) at other internal organizations to resolve issues, particularly the issues that are causing non-payment
Judges how much credit risk to support for a given customer and presents arguments to support credit decisions to management, with authority to grant credit according to authority matrix
Negotiates with large customers (up to partner and upper level management) regarding contracts and payment structures or to collect customer payments
Resolves issues with large customers
Proposes structural changes for the organization that will make it more efficient
First level university degree with a focus in business or economics; advanced degree in business preferred
English advanced
Typically 8-10 years of experience in a credit or collection function
Typically 0-2 years of supervisory experience
Content expert in the field of credit or collection with a strong systematic knowledge of accounting principles and internal processes and standards
Ability to manage a team and to motivate and develop people
Advanced understanding of credit, finance, and risk mitigation tools
Excellent negotiation and relationship building skills
Demonstrated ability to plan and prioritize
In-depth knowledge of economic and political environment
Good conflict management skills

Collections Manager Resume Examples & Samples

Experience of managing product development for a multi-product label / brand. Knowledge / experience of childrenswear would be beneficial
Strong understanding of construction, patterns and manufacturing methods
Ability to manage in house collection development combined with CMT factory sampling to a tight CP
Able to manage and prioritize effectively across overlapping seasons and deadlines across a large team
Ability to work in a fast paced environment and to tight deadlines adjusting team priorities and deadlines as needed
Experience of working with Zedonk costing software
Italian language would be beneficial
Italian, Professional working proficiency

Collections Manager Resume Examples & Samples

May assist with the evaluation and authorization of medical holds or deferrals and conducts follow-up investigations to manage suspect product or issues related to deviations from procedure
Monitor, evaluate and correct donor flow and customer service problems in collaboration with Donor Recruitment, to enhance the donor experience and contribute to achievement of organizational goals
May manage the donor recruitment and or collection operations within the territory to ensure achievement of annual collection goals in the most cost efficient and effective manner possible
May serve as project lead for regulatory procedure implementation and process improvement initiatives. Coordinate department training and or communication protocols, including in-services, regulatory requirements and new staff training. May lead projects for equipment planning, preventive maintenance and validation. May manage additional regional services such as production planning and volunteer support. May serve as eBDR administrator for the Region or Division

Blood Collections Manager Resume Examples & Samples

Bachelor's degree in nursing, management or equivalent combination of education and related experience required. Master's degree preferred
Minimum five years of related experience including three years management experience required
Excellent organizational skills, the ability to handle multiple priorities effectively, analyze problems and implement appropriate solutions, and assimilate information quickly
Ability to work independently while developing functioning teams among staff
Excellent interpersonal, verbal and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors

Collections Manager Resume Examples & Samples

Collaborates with division management to advise, evaluate, and facilitate changes in collections strategies
Responsible for strategic leadership, management and planning responsibilities including: repossession, replevin, foreclosure and charge off actions
Trains and develops collection staff including Supervisors and Leads as appropriate
Maintains knowledge of Fair Debt Collection Practices Act, Collection Laws and Fair Credit Reporting Act and ensures department compliance of these regulations
Other job duties may include the following: Understands and adheres to Fannie Mae (FNMA) FHA (HUD), Veterans Administration (VA), and all private mortgage insurers (PMI) rules and guidelines
Participates in system upgrade testing, and implementation
Proposes changes to existing policy and procedures
May distribute daily management reports
Associate’s Degree in Business Administration preferred
Bachelor’s Degree in Business Administration preferred
5 to 6 years consumer and or mortgage collections
3 to 5 years in supervisory/management position
Alternative: Combination of education and experience (years /description) 6 years
Thorough knowledge of secured consumer loans, leases, lines of credit, and mortgage loans is also preferred

Collections Manager Resume Examples & Samples

Three to Five years sales, service or collections experience (at least 1 of those years managing a collections team)
Bachelor’s degree or equivalent military experience
Strong understanding of the collections functions with a bias for regulatory compliance under FDCPA and TCPA
Aptitude for building relationships and ability to communicate complex issues to a wide array of internal clients with differing levels of product experience
Self-motivated and proactive team player, who takes ownership and accountability of projects, has strong organizational skills as well as the ability to effectively manage competing priorities
Flexible and able to work well under pressure in a team environment
Must be self-directed, detail oriented, positive attitude, driven, able to work independently in a team-oriented and fast paced environment
Customer service management experience
Experience in a consumer lending environment

Collections Manager Resume Examples & Samples

Effectively collects on past due accounts where the balance is owed by the patient or guarantor
Accumulates and postulates theories about collection activities and crafts pilot studies to ascertain the feasibility of those studies
Ascertains and measures employees’ productivity in many forms
Conveys a message of urgency to patients or guarantors about paying balance owed
Creates methods of getting delinquent payers to pay using telephone calls, email, correspondence and other technology
Sets tone and priority of department related to delinquent accounts
Creates new ways to obtain past due accounts
Works closely with the Collection Agency(s) to optimize when and which accounts are sent to them after our efforts have been exhausted
Oversees the follow up on accounts that have been sent to secondary insurance companies for payments
Coaches and assists assigned personnel to maximize productivity and teamwork which includes providing work direction, managing performance, supporting training and development, administering company policies and fostering positive employee relations
Develops and institutes collection philosophy for multiple entities along with bad debt companies
Presents and effectively conveys MEDNAX Services, Inc. position on delinquent or incorrect payment to insurance companies, patients, MDs and department of insurance
Teaches and mentors team leaders
Coordinates activities related to collections of delinquent accounts with other departments to ensure activities are efficient and consistent with the rest of the organization
Communicates collections of delinquent accounts problems and issues to department head and makes recommendations regarding changes to collections of delinquent accounts approaches, policies and procedures. Advises staff within and outside the department of changes
Audits accounts processed by collections department to ensure that accounts are addressed and processed in a timely and correct manner. Provides back-up support as needed
Coordinates activities related to collection of accounts with other departments to ensure activities are efficient and consistent with the rest of the organization
Keeps up to date with health care practices, laws and regulations related to collections of delinquent accounts and secondary filing procedures and trends through participation in professional development activities
Reviews hardship applications received from patients to determine if a discount should be granted
Serves as a liaison between the organization and outside collection agencies
Prepares monthly productivity and AGE reports for Collections Department
Maintains individual productivity and performance standards
Reports to work, meetings and professional obligations on time
Participates in administrative staff meetings and attends other meetings and seminars
Serves as a member of the Collection Department Team. Performs duties necessary to ensure the team’s projects/goals are completed
Actively participates in problem identification and resolution and coordinates resolutions between appropriate parties
Adheres to MEDNAX Services, Inc., Department and HR policies and procedures
Two-to-four years related experience and/or training required; Bachelor's degree (B.A.) from a four-year college or university; or equivalent combination of education and experience

Collections Manager Resume Examples & Samples

Identify and implement industry, country, geographical, and currency-specific needs and requirements
Develop goals for, and monitor, Accounts Receivable (AR) balances
Work extensively with worldwide internal and external business partners to improve collections results against strategic financial efforts and goals
Generate, review, and evaluate reports for collection accounts, credit reports, and client accounts
Assist with project management and/or provides leadership for non-routine projects, e.g., process re-engineering, special projects, and system implementation
Bachelor degree in Accounting or related field
Minimum 5 years related and supervisory experience
Ability to make sound business decisions
Personable, positive, and enthusiastic attitude with capability to deal effectively with people both internal and external
High School Diploma or equivalent. Additional languages are an advantage

Collections Manager Resume Examples & Samples

Based on the Monthly Aging, collections letters are to be sent to all customers with balances less than $1,000 that are over 60 days past due as well as customers with balances greater than $1,000 that are over 60 days past due. Accounts over 90 days past due receive a Payment Demand Letter with the promise of service interruption if payment is not received within ten business days
Placing direct phone calls and E-mails to customers that are past due
Works closely with the Billing Department to implement processes and policies that contribute to accurate invoicing
If service were to be stopped for non-payment, this position would be responsible for approving the sending of a final demand letter
Turning accounts over to an outside Collections Agency after 60 days of collection efforts, service having already been stopped and the amount due is greater than $500
Maintains Bankruptcy files on customers within the assigned Company Numbers
Oversees and assists with the clean up of RU's (unapplied receipts), short paid invoices and Charge Backs
Addressing ongoing customer complaints concerning billing or service rendered and works on complaints of service failures with designated departments
High School diploma (or G.E.D.) and a college degree is required
This position requires the incumbent to have at least 5 years of experience in collecting, accounts receivable or a related area
Incumbent must be multitask oriented, organized, set priorities and meet deadlines and take pride in one's work
Has supervisory responsibilities on special projects concerning Collections

Special Collections Manager Resume Examples & Samples

Typically requires bachelor’s degree or equivalent and 12-15 years of related experience
15+ years’ experience effectively leading/managing a team of technical professionals
Works well in a small team environment
Familiarity running Linux based applications
Candidate must have a TS/SCI clearance
Experience with NTM systems and their capabilities
Outstanding attention to detail and organizational skills
Experience with TTL operations
Knowledge of NSA/OCMC
Previous experience with TDOA/FDOA geolocation techniques
Help ensure training address all levels of user needs, spanning a variety of system capabilities
Bring operational and analytical perspective to COG development activities

Collections Manager Resume Examples & Samples

Manages collections activity for a specific cluster/s within the organization
Drives the collections for their specific cluster/s and working with several teams to ensure alignment between global processes and cluster specific requirements and outcomes
Focuses on collections function performed both in the global service center and within the country
Assumes responsibility over a group of clusters within his/her scope with a view to improving overall working capital position through sound management of overdue accounts and proactive engagement with stakeholders to ensure continuous improvement of collections on a cluster and global level
Ensures effective and efficient collections for the assigned clusters, such that the measurements show continuous improvement whilst aligning processes to the global standard

Collections Manager Resume Examples & Samples

Must have working knowledge of Government Collections processes(Medicaid and Managed Medicaid Payers)
Ability to Identify Trends
Must be flexible
Proven track record of inventory management and account resolution
Proven track record managing staff productivity and quality
*ONLY APPLICATIONS WITH SALARY REQUIREMENTS LISTED WILL BE CONSIDERED***

Collections Manager Resume Examples & Samples

Oversee a large global collections team across all products, including Advertising and Professional Information Business
Manage collector portfolios, workload, changes in priorities, aging and allowance for bad debt analysis within the Cforia, Collections Workbench tool
Interface with the regional sales coordinators, sales, operations support and strategy to handle billing inquiries
Interact with internal and external customers to gather additional information and negotiate settlement of claims
Maintain reporting hierarchies for customers, recording parent and child relationships that are detailed within our customer contractual purchasing agreements
Liaise with reporting team to ensure a high degree of accuracy on revenue reporting and manage any data issues that arise
Manage administration of customer account maintenance
Strive for continuous improvement in the management of the team, systems, and all associated processes
Establish and monitor Customer Account Quality Control metrics
Interact with Billing Services to identify, diagnose, document, and resolve issues in an organized and timely manner
Monitor new processes and workflows to ensure they work as intended and institute new policy where necessary
Manage intricate processes with complex billing/collections around specialized circumstances, such as Sanctions and other government regulations
Stakeholder relationship management
Forecasting of cash collections using promise to pay and other historical data
5+ (7+ for Sr) years management experience of team of more than 7
Management of global accounts and staff preferred
Ability to manage challenging expectations effectively and resolve conflicts efficiently
Ability to adapt to constantly changing environments & priorities
Basic knowledge of functions related to the research and resolution of claims
Excellent communication skills; verbal and written as well as excellent phone etiquette
Ability to organize and interpret data as well as communicating analytic results/recommendations
Able to manage multiple tasks simultaneously to completion with sound business judgment
Ability to utilize market data as it relates to global collections

All Source Collections Manager Resume Examples & Samples

5+ years of experience with intelligence analysis and collection requirements management, working in Central and Eastern Europe, the Levant, force modernization or power projection, missile defense, and space operations
5+ years of experience in information operations and technical operations
5+ years of experience with Microsoft Outlook, Excel, Access, and PowerPoint
Ability to travel throughout Europe and the US with a current passport, as needed
Experience in providing all–source intelligence collection requirements management, supporting Military Information Support Operations, special access programs, special technical operations, and SCI environments
Possession of excellent strategic, operational, and analytical skills
Current TS/SCI clearance with a polygraph preferred

Collections Manager Resume Examples & Samples

Recoveries for North , East Centralized and Digital Channels
Day-to-Day Responsibilities
Portfolio Management and Vendor Management
Education: Graduate/MBA
Experience: Incumbent need to have 10+ years of prior collections experience with at least 5-6 years in Collections of retail banking/Cards
Influential people leader with exceptional skills in leading and driving teams to achieve results
Knowledge of the collections/recoveries industry, preferably gained within a financial services environment
Ability to innovate and conceptualize solutions based on MIS

Regional Collections Manager Resume Examples & Samples

Assume responsibility for a group of countries/clusters within his/her scope with a view to improving overall working capital position through sound management of overdue accounts and proactive engagement with stakeholders to ensure continuous improvement of collections on a cluster and regional level
Deploy strategies to ensure effective and efficient collections to improve OD7%, AR Outstanding, DSO and other relevant measurements for clusters/region, via working in collaboration with AR Leads, AR Managers, Collectors, Analysts, Disputes, Sales, Customer Service and Customers. Ensure continuous improvement whilst aligning processes to the global standard
People Leadership for retained collections staff: hiring, induction, Objective setting, performance management, career discussions, compensation and separation; in line with the local HR practices of the region
Ensure performance management (KPI / Objective setting, reviews and assessment) of the employees, such that Collections are aligned with Regional AR teams
Manage and resolve and local issues related to process and people to ensure minimal risk to service delivery to the processes
Support set up and deployment of Operating system, mandatory to support the OTC / AR processes, performed at the countries
May include call monitoring for his clusters
Perform other adhoc tasks or projects as assigned
Participate in all transformational projects that impact the front end teams, with respect to the finance transformation / simplification or other projects. Ensure seamless alignment of processes to overall change ensuing
Work in tandem with cluster AR Manager on day to day priorities and develop synergies to drive effective results as one team – one goal
Customer Visits as necessary in cluster/countries to expedite collection, fix process issues and set the expectations right with customers in terms of payment behaviour
Cluster AR Manager, Regional AR Lead and Global AR Lead
Collector, Analyst, Collection Manager
OTC Team, Disputes Team, OTC BPO and Cash and Bank Team
CS, Counter, and Sales team
CFO and Cluster Top
Third Party Agency

CI / Humint Collections Manager Resume Examples & Samples

5+ years of experience with directly supporting or conducting counterintelligence or human intelligence (CI/HUMINT) collection management
Experience with research in DoD, intelligence community, and CI or HUMINT tools, databases, reporting mechanisms, and resources
Experience with Microsoft Office, including Word, PowerPoint, and Excel and various forms of databases
Experience with briefing senior military and civilian decision makers
Ability to work both independently and in teams
Knowledge of US Army’s organizational structure, including Army intelligence organizations
Knowledge of counterintelligence and human intelligence mission sets
Knowledge of the CI HUMINT Requirements, Reporting, and Operation Management Environment (CHROME)
Knowledge of databases

Collections Manager Resume Examples & Samples

Drive improved collection results (aligned with annual operating plan) to achieve business unit, regional, and enterprise goals
Train team to utilize available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower DSO and delinquency levels
Provides insight and information to the Credit Leader on challenging accounts
Provide timely and accurate analysis & reporting (monthly)
Visit customers and sales offices periodically to build partnerships and trust
Contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises
Monitor assigned portfolio to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved program. Recommends changes to the existing program where warranted; exceptions are corrected and/or brought to the attention of Team Leader/Manager. Prepares and recommends over line approval requests and approves within their Level of Authority
Follow up on legal documentation, including lease documentation, required for a given customer account
BS/BA in Finance, Accounting, or other Business degree is required
At least 5 years of experience within the credit and collections function; demonstrated leadership experience
Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers
Must exhibit a solid professional business image with a team player attitude
Demonstrated ability to negotiate and effectively communicate judgment decisions
PC literacy and basic Microsoft Office literacy required as well as understanding of EDI. Knowledge of Oracle a plus
Basic understanding of financing, including the preparation of amortization schedules
Must possess a high energy level

Collections Manager Resume Examples & Samples

Oversight of day-to-day process of the collections function
Monitor daily workload to ensure all items are worked and resolved in an accurate, timely fashion
Create detailed workflow documentation of the processes and procedures
Assist in creation of meaningful reporting for senior level management
Ensure timely notification to appropriate management and departments of potential write-offs
Provide direction, planning, leadership, supervision and overall management of the Collections function
Maintain and create quality measures, departmental standards and service level agreements
Conduct assessment of job functions and purpose to ensure staff properly matched with their position
Develop, implement & promote staff education opportunities that offer professional development and skill enhancement
Responsible for maintaining department level SLAs
Continually evaluates processes and procedures; coordinate change as needed
Responsible for staffing and training of assigned functional area
Evaluate associate performance and recommend annual merit compensation
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above
Collections training development and delivery experience
Experience with large transactional sets
Excellent written and verbal communication
Excellent interpersonal skills working with internal and external customers
Ability to deal with customers in a friendly, courteous, timely and thorough manner
Proficient in Microsoft Office Suite (Word and Excel)
Proficient in use of Oracle (preferred)
The ability to prioritize workload and meet tight deadlines
Ability to work independently as well as be part of a team
6+ years in leadership/EE Management
10+ years experience in Accounting or Finance
Experience managing collections process and collections workforce
Experience with functional commercial collections

Collections Manager Resume Examples & Samples

Train and manage a team of recovery specialists to work with Sellers on loan repayment solutions
Establish, administer, and maintain metrics to measure and track performance of the team
Measure performance against standards and drive continuous improvement
Ensure the effectiveness of existing processes, and design and implement new processes, policies, and procedures to enable greater efficiency in the performance of the groups functions
Drive innovation across the total delinquency cycle ranging from past due collection dialer calling, skip tracing, bankruptcy and litigation activity
Track and report on bad debt write-offs. Analyze root causes to ensure appropriate action plans can be developed to improve the entire sales through cash process, to reduce bad debt
Be energized by an entrepreneurial environment, which is persistent and resilient
4+ years experience in consumer and/or business loan collections
BS degree in Finance, Mathematics, or Accounting desired
Experience building and implementing a predictive dialer collections environment using models to prioritize outbound strategies
Experience managing to metrics to understand effectiveness of strategies through A/B testing of collection communication
Knowledge of compliance and risk management for commercial and consumer lending environments
Strong track record managing and training a collections or loan servicing team
Strong empathic communication style and a desire to help Sellers return to Square
Contagious passion for Square’s mission
Previous experience with FinTech is a plus

Regional Collections Manager West Resume Examples & Samples

Management of the full collections process in Region, including pre-reminder, reminder & collections processes (incl. debt sale), policies, managing, training & coaching of Collections Managers in the Region, quality assurance and supporting Market’s Colls Managers in management of third parties where collections processes are outsourced
Preserve customers from payment delinquency and maximizing collection process performance
Ensuring that on each market we handle customer payment difficulties with sensitivity and tactfulness
Constantly (weekly/monthly) monitor and report of the collection performance effectiveness for the region and drive continuous improvements process
Proactively respond to variances in targets and service levels
Resolve problems
Determine & drive (ownership) system improvements
Drive continuous implementation of challengers (using A/B testing)
Working closely with Collections Strategy Manager and Collections & Debt Recovery Director on testing and implementation of alternative (modern) solutions during repayment, reminder & collections processes
Partner with the Country Managers to ensure that the critical path is followed to successful collections and payment performance
Seek for efficiencies and help preparing improvement plans for mentioned markets
Take active part in preparation of IPF Digital budgets for mentioned markets
Lead on the introduction of collections processes in any new market we enter if needed
In markets where we do not have in place an appointed collections specialist or manager (if needed)
Manage the activities of the collection process for the Company
Daily interaction with the collection partners, leading and motivating internal and external collection teams
Constantly monitor and report of the collection performance effectiveness
Deliver customer growth, meeting and exceeding expectations through ensuring we have fit for purposes collections processes and partners in place across all markets in West Region
Promote excellent team work across collections managers
Identify all opportunities to grow and develop the business – this could be opportunities to increase customer profitability, retaining customers, thinking of new ways to meet our customer needs and delivering an all-round excellent customer service
Put customer experience and innovation at the heart of our business processes – value our customers and those that value them
From the offset, maintain and demand high levels of customer service from yourself, your suppliers, outsource partners and in the technology, that is used – instil this approach across the rest of the digital business
Create a working environment that supports optimum workforce productivity, engagement, effectiveness and efficiency
Be playful, be brave, be curious
Care about what we spend to ensure the teams hard work translates into profit
Treat this business like it is your own
None – we care about who you are as a person, your attitude and what you can bring
Fluent in verbal and written business English (essential)
Strong negotiation, interpersonal skills with the ability to build a performance culture
Administrative, analytical and communication skills
Ability to display a flexible approach to problem solving issues whilst working within established credit framework
Ability to work within an ambiguous environment, and create appropriate structure and processes
Teamwork & team management experience
Leadership - A great motivator
Able to influence others
Brave
Flexible – happy to roll your sleeves up when needed
Self-motivated and commercially minded
High personal energy and enjoy a lively environment
Collections process
Credit cycle
Lead or managed a collections team or function
Collections and customer service experience
Know how to get the best out of people
Worked within digital financial services (Desirable)
Co-operated with 3rd party partners

Collections Manager Resume Examples & Samples

Extensive knowledge of collection policies and procedures for personal banking and small businesses of the Bank
Solid knowledge of Personal Banking and Small Business products, services, policies and procedures
Proven communication skills to optimize collection effectiveness
Adequate knowledge of the operational procedures of the collection unit
Adequate knowledge of legislation and legal procedures as well as all legal implications that have an impact on recovery and losses
Adequate knowledge of the Bank's systems, and particularly of automated collection systems
Skills with computers (i.e. familiar with Windows and able to work with Windows programs)
Organizational and motivational skills and the ability to prioritize, delegate and operate with a variety of tasks and simultaneous situations on a constant basis
Good negotiation and analytical skills in order to coordinate and present alternatives to clients

Collections Manager Resume Examples & Samples

Direct performance and review of Accounts Receivable aging analysis, cash receipt forecasting, collection aging management, Accounts Receivable reserve analysis, performance reporting, and other special projects
Effectively manage all Collection-related North America escalations and drive account suspensions and suspension resolution routinely
Demonstrate superior leadership to represent Facebook Finance on Client calls – including effective management into Clients’ Finance, Agency, and/or End Customer Media team, along with various other support teams
Ability to develop and deliver Collection process enhancements and other Collection training materials to Facebook Finance, Sales and Finance staff - along with best-in-class desktop procedures for North America Collections into our outsourced provider
Promoting customer goodwill through professional Collection management and relationship building
Support the Facebook Sales Organization by actively seeking and developing partnerships, understanding the business requirements and ensuring communication is maintained at the highest standards
Support/Own all SOX and Internal Audit activities in relation to the Collection function while ensuring integrity and compliance at all times
Oversight of cash application for accuracy and timeliness, including customer account discrepancy resolution
Month end close reporting responsibilities
Oversight of Third-party Collection Agency performance and reporting
Support negotiated settlements with debtors, in accordance with company policy, while driving timely and accurate coordination with Facebook Legal/Outside Counsel legal team members based on individual cases and amounts
Participate in collection forecasting and other ad hoc management reporting and projects as needed
B.S. in Finance, Accounting or equivalent
8+ years of Business to Business Commercial Collection/Credit management experience
3+ years in Staff Supervisory role
Versed in credit/collection law and best practices
Project management capability
Communication, negotiation and public speaking skills
Experience with Oracle/Salesforce/other ERP system
Experience using Excel and PowerPoint

Collections Manager, Global Collections Resume Examples & Samples

Fluent in English and German - additional EU languages such as French or Italian a plus
Collections experience – This includes but not limited to C2C, B2B, legal collections, long term monitoring and International collections laws
Ability to lead a team, demonstrating inclusiveness and developing people
A global mind-set and ability to work effectively with people and teams from various cultures and time zones
Project Management, highly skilled in managing multiple work streams and projects with a fine eye for detail, quality, and deadlines
A proven track record of being self-motivated
Highly organized while possessing a disciplined approach to working in an ambiguous world
Proficiency in Microsoft Office tools
Strong presentation skills – both written and verbal; ability to create, present to and persuade via Power Point
>5 years in Customer Service Operations and or Collections & Risk
>2 years Procedure Development and or Audit Experience

Fixed Site Collections Manager Resume Examples & Samples

Manage the collection operations within the territory to ensure achievement of annual collection goals in the most cost efficient and effective manner possible
Establish and oversee deployment of appropriate staffing levels to ensure the efficient and effective collection of blood and blood products to meet annual collection goals and regional patient need
Develop or contribute to the development and implementation of annual operating budget to meet assigned collection and quality initiatives
Minimum five years of related experience including three years management experience required. Knowledge of blood collection techniques desired
Excellent interpersonal, verbal and written communication skills to deal with all levels of staff, hospital personnel, physicians, volunteers and donors. Experience working with unionized staff desired. Proficient with Microsoft office applications
A current valid driver's license and good driving record is required. Flexible to work a highly variable schedule that includes extensive daily travel & as-needed overnight trips

Collections Manager Resume Examples & Samples

Ideal candidate demonstrates initiative, assertiveness, and integrity
Ideal candidate is highly organized, detail-oriented, and demonstration continuous ability to multi-task with limited supervision and able to thrive under pressure in order to meet deadlines
Analytical, problem-solving and root cause analysis abilities, with statistical analysis foundation
Experience with outsource providers
Proficiency in online advertising
Experience working in collections/credit in a multinational company
Experience working with or in support of diverse communities

Collections Manager Resume Examples & Samples

1+ years in Management role
Knowledge of Excel, Word, Power Point and General Microsoft Office Applications
Parking management experience is preferred but not required
Ability to seek improvement and create an environment of idea sharing and creative problem solving
Ability to be approachable and facilitate coaching conversations with employees and managers
Ability to encourage open expression of ideas and opinions
Ability to communicate professionally and effectively with all levels of the organization
Demonstrates a sense of urgency and timeliness

Collections Manager Resume Examples & Samples

Placing direct phone calls and e-mails to product line managers
Responsible for working with legal staff when non-payment is required
Working with the Collections Agency if warranted
Minimum 5 to 10 years of experience in collecting, accounts receivable or a related area
Good written, oral and reading communication skills in order for the incumbent to accurately obtain, interpret and transcribe a variety of communications and instructions
Proficiency with Microsoft Office for Windows (Outlook, Word, and Excel)
Excellent interpersonal skills and the ability to adjust and interact with all levels of personnel
Multitask oriented, organized, set priorities, work independently and meet deadlines and take pride in one’s work
Great Plains software experience preferred

Collections Manager Resume Examples & Samples

Experience in museum collections required
Experience the culture of working for an institution consistently ranked as a “Great College to Work For” by The Chronicle of Higher Education
Experience a mission driven organization based on a strong Christian commitment (www.baylor.edu/about)
Experience our beautiful campus with access to libraries, museums, and recreational facilities such as our fitness center, athletic courts, an indoor swimming pool, and the Baylor marina to name a few
Experience Baylor athletics with reduced admission or free access to athletic events
Experience Baylor through many more wonderful events and programs that take place on campus each year
Conveniently located in Waco, Texas, Baylor University is approximately 90 miles from both the Dallas-Fort Worth and Austin areas. To learn more about life in Waco, visit http://wacochamber.com/community/about-waco

Consumer Debt Collections Manager Resume Examples & Samples

Supervises the daily operation their assigned unit and other units in Consumer Debt Collections as needed. This oversight includes work queue management, phone and skill assignments, productivity, quality and control, manpower allocation, procedure interpretation & updates, member issue resolution, quality of cure rates, and coaching, development and evaluation of employees
Responsible for the management, monitoring, trending and forecasting of past due consumer loans, preventing and recovering charge offs
Understands that curing past due loans and preventing & curing charge offs is critical to the overall success and financial health of the Credit Union
Responsible for the performance of third party agencies used in the collection activities including repossession agencies, legal firms, collection agencies, etc. as it relates to Consumer Debt Collections
Ensures that member data transmitted to and from third parties is accurate and transmitted via secure channels
Ensures that third parties are performing to appropriate standards and within the required standards for legal and regulatory compliance
Ensures that recoveries from third parties are processed in a timely manner
Works with settlement offers to ensure they are within policy and gain the appropriate amount of recovery for PSECU while balancing the consideration of the member situation
Assists in developing procedures and productivity measurements to gauge the quantity and quality of production
Ability to manage all collection aspects of various consumer loan products as they are assigned including unsecured, negative share, secured loans, repossession of autos, disability claims, charge-off, collection legal actions, writs and forgeries
Oversees all aspects of legal collection activities including but not limited to filing complaints, maintaining appropriate status and documentation on existing legal cases, collecting on judgments, filing replevins, and performing asset searches
Responsible to make sure all Cease and Desist requests are processed immediately
Responsible to ensure that the charging off of loans is processed on time and incompliance with rules and regulations
Reviews and approves loan modifications prior to Credit Committee review
Reviews and cures all manager-escalated calls and account research requests
Assesses account situations and determines the threat of fraud and escalates to Loss Prevention & Security as appropriate
Evaluates employees' performance at least bi-annually, and, when applicable, assists in the administration of disciplinary action
Develops key collection skills in employees including collection call effectiveness, payment generation, and skip tracing for unreachable members
Able to perform the functions of their staff for at least one hour each month
Responsible to coordinate staff schedules and make assignments that contribute to an acceptable delinquency and charge off ratio that can ultimately result in an acceptable CAMEL rating and successful audits displaying effective management of assets. This includes appropriate oversight and assignment of queues, schedules, training, inbound contacts, outbound contacts and other workflow items
Assigns credit bureau reporting complaints and ensures they are processed timely to avoid loss of claim
Provides research for member complaints to the Executive Administration area (i.e. Department of Banking, Better Business Bureau, etc.)
Compliance with all applicable laws and codes to include but not limited to, Fair Dept Collection Practices Act, Fair Credit Reporting Act, Pa Statutes and codes, Bankruptcy Code and Rules, Motor Vehicle Sales Act, Telecommunication Practices Act, Military Lending Act, Repossession Laws, Fiduciary Code and the Rules of Civil Procedure
Interfaces with and represents PSECU to a wide variety of outside groups, such as vendors, outside specialists, associations and seminar attendees
Assists in the development of unit goals and objectives
Responsible for effectively managing risks within the scope of assigned job responsibilities. This includes assisting in annual review of controls and procedures used to mitigate risk
Effective management, use and enhancement of systems designed for collections to maximize productivity and management of workflow
Assists in the maintenance of the unit policy, procedures and web help and ensures that procedures match, are applicable and support actual operational functions
Responsible for the orderly maintenance of the area assigned to the unit; including adequate care of furniture and equipment to keep same in a condition suitable for effective performance of unit functions
Conducts research relating to the unit's mission, as assigned
Assists in the interviews, hiring, and training of new employees to the unit
Provides on-the-job training to develop the technical skills of all employees. Make recommendations of training opportunities to strengthen employee skills
Keeps the Department Manager advised of unit status
Disseminates information through frequent unit meetings
Resolves member problems professionally both over the phone and through correspondence
Reviews and interprets modifications made to laws and procedures pertaining to all collection activities to ensure that PSECU is complying with regulations
Responsible for the establishment and ongoing maintenance of an effective system of internal control within the scope of assigned job responsibilities
Knowledge - Maintain required knowledge, skills and abilities in assigned area of expertise, including the laws, standards, fundamentals, methods, procedures, and techniques required for job. Maintain up-to-date knowledge of PSECU’s Collective Bargaining Unit Agreement, processes, related business processes, and the business world outside PSECU. Maintain knowledge PSECU’s goals, culture, philosophy, products and services, bylaws, policies, and internal practices
Workflow Management - Manage time effectively; meet deadlines; and produce quality work requiring little or no review. Manage high volume of work assignments
Judgment - Exercise good judgment and appropriate decision making within scope of job
Communication - Effectively communicate with audience appropriate content and detail both verbally and in writing
Relationship Management - Maintain strong and effective interpersonal skills and effective working relationships with all stakeholders, both internal and external. Demonstrate PSECUs Operating Principles of PRIDE (Partnership, Reliability, Improvement, Dedication, and Ethics)
People Management and Development
Repetitive movement of hands and fingers, i.e., for typing or writing
Ability to reach above, at and below the waist
Occasional bending, kneeling, stooping and/or squatting
Auditory acuity

Regional Collections Manager Resume Examples & Samples

Ability to manage and lead within a matrix environment and with a diverse group
5 years’ experience in collections and accounts receivable
Strong organizational planning, communication and presentation skills
Relationship management and stakeholder engagement skills
Excellent experience in business processes
High level written and verbal communication skills

Collections Manager Resume Examples & Samples

Minimum of 5 years’ experience in leading a credit and collections team in a multinational setting
Experience in working as a credit & collection agent
Experience in working in a shared service setting
Experience in process improvements through data analysis
Experience in target & KPI setting and monitoring
Experienced with SAP
SAP collections module
Expert level in Microsoft excel
Proficiency in other Microsoft applications

Collections Manager Resume Examples & Samples

Oversee Collection Coordinator to manage workflow, coordinate assignments to meet deadlines and drive collection initiatives aimed at reducing loss, and minimize exposure to risk, with an emphasis on early stage collections and meeting the objectives of the department and Firm
Work with the DC Partners in the management of their accounts receivable, conducting meetings and keeping them informed of potential collection issues
Provide a monthly collection projection estimate to management by the third working day of the new month with a detail report to follow no later than the sixth working day
Review the status of assigned accounts, particularly for delinquent accounts receivable; correspond with the responsible attorney and/or relationship partner to determine the best course of action; follow through with clients to maximize timely collection results each month
Update collection effort comments and contacts in the ARCs collection system on a timely basis
Primary resource for preparing the >100K & Aged 60 Days Receivable report for the Firm-wide Billing & Collections Committee
Respond to client and attorney billing and collection inquiries promptly and completely; usually clearing client requests with the responsible partner before releasing any data. Inform Director if you are unable to meet the requested deadline
Negotiate client settlements with advice and consent of the responsible attorney. Prepare documents for write off of accounts receivable adhering to the firm's approval policy
Act as a resource to obtain payment allocation details from client contacts
Coordinate with billing liaisons and/or responsible partner to determine timing of payment for corporate transactions
Research disputed account balances; obtain copies of billing statements, checks received and remittance advices; correspond with timekeepers regarding client questions; formulate proposed responses for the responsible attorney and relay that information to the client when approved by the responsible attorney
Assist in transitioning matters handled by departing attorneys to other attorneys of the Firm; determine which matters are inactive to facilitate mattes to be closed where appropriate; work with the departed attorney to collect open invoices
Ensure effective administration and communication of departmental and Firm policies and procedures
Enforce guidelines set by Management, implement changes and improvements, execute strategies, and make recommendations to collections methods and procedures as needed
Advanced analytical and problem solving skills with the ability to fully utilize tools to compile and analyze data
Results driven professional who can organize, prioritize, plan and multi-task work activities, with the ability to effectively meet deadlines in a high pressure environment
Ability to lead, direct, train and manage team
Excellent communication and customer service skills with the ability to work effectively with all levels of personnel of the Firm
Consistently demonstrates judgment and discretion in a results orientated environment
Knowledge of negotiation skills and collection techniques
Personable individual who fosters a collaborative business style
Aderant, ARCs, MS Word and Excel experience preferred
Strong organizational and time management skills, including the ability to organize self and others
Commitment to maintaining confidentiality of client and office information and adhering to the Firm's Core Values
Commitment to the office and firm
Commitment to professional growth and development
Minimum of 6 years of heavy volume collections experience, preferably some in a large law firm environment
Minimum 3 years of collections management experience supervising a team

Collections Manager Resume Examples & Samples

To ensure team is efficient and effective, giving on-going support to Collection Team Leader and Collections Officers
Organise, prioritise and delegate workloads
Manage the team on a day-to-day basis through given systems and procedures
Conduct effective appraisals for all team members
Maximize collection of overdue cash flow and minimize bad debt provision
Directly supervise all collection processes and procedures to ensure that policies are fulfilled
Final Review of Delinquent Debtors File
Provide weekly / monthly / quarterly and ad hoc reports for the management with measurements against agreed KPI’s
Final Conversation with Delinquent Debtor Advising of intention to terminate and repossess
Issuing appropriate Termination notices
Ensuring that Customer Agreements are closed down on system correctly
Taking all necessary steps to protect the security of company’s assets
Liaising with Repo Agents to recover / Deliver Vehicle to appropriate Remarketing site
Administration of inventory disposal process
Reviewing files with Collections Team Leader / Company Solicitor ensuring appropriate action is being taken on recoveries
Liaising with Administrators / Liquidators & Lodging claims on behalf of VFS / Attending necessary meetings
Monitoring / Reporting Legal Recoveries to Senior Management
Attending Monthly Legal Review with Collections Team Leader / Company Solicitor / External Solicitors
Undertake any ad hoc tasks / projects to meet business requirements
Be responsible for your own health and safety whilst conducting business operations in accordance with Company policy
Develop and monitor alternative ways to collect/ recover bad debts, liaise with 3rd party lawyers
Undertake loss and recovery analysis on a contract by contract and portfolio basis
Develop and maintain collection strategy and process
Manage best trade-off between maximum collected amounts and customer experience
Recruit, develop, train and retain talented people for the team
Develop a result-oriented working environment within the team
Proactively ensure training and proper supervision of delinquency management in the team
Responsible for the compliance with service level standards in the team
Assess and ensure the competency of the team and reinforce accountability through Management by Objectives and monitor target achievement
Organize Best Practices sharing and implementation within the team- Undertake Remarketing and Asset Management Activities as required and liaise with EMEA’s remarketing team

Collections Manager Resume Examples & Samples

Ensures all loan, club dues, and maintenance fee receivables are worked to maximize cash flow and meet delinquency/default rate goals, and that programs, policies, and practices are in compliance with company guidelines, benchmarks, and applicable laws
Utilizes experience with a variety of collections and call center concepts, practices, and procedures to direct collections management in achieving performance, quality, and compliance results/standards
Designs and implements programs, policies, and practices so financial services is in compliance with federal, state, and local regulatory requirements (Fair Debt Collection Practices Act (FDCPA), Telephone Consumer Protection Act (TCPA), Fair Credit Reporting Act (FCRA), etc.)
Tracks laws and regulations that might affect our policies and procedures
Oversees activity related to collections and agent training and development
Manages dialer campaigns and monitor agent activity via system reports
Coordinates regular meetings and shares essential information to team members/senior management
Ensures the comprehensive training and on-boarding of new hires, including all requisite acknowledgments (Privacy, FDCPA, Collector's Pledge, etc.) are signed and retained
Develops and implements systems, policies and procedures so owner issues are promptly handled and management is involved, as needed, to completely resolve them
Provides regular operational and performance updates to senior management and produces reports that give insight into collections operations
Approves time off requests/schedule changes, updating attendance tracker and distributing team member schedules
Handle owner issues promptly, involve management as needed in order to completely resolve them
A minimum of ten (10) years of experience in the credit and collections field required
A minimum of five (5) years of supervisory experience in the collections field required
Advanced understanding of Telephony software and configuration capabilities
Advanced ability to read, understand, interpret, and/or summarize legal documents (e.g. FDCPA and other laws, Receivable Purchase Agreements, Securitization Agreements, Servicer Agreements, CFPB Bulletins, etc.)
Intermediate knowledge of data, database functionality, and report writing
Intermediate knowledge of mergers and acquisitions
Computer proficiency in Microsoft Word, Excel, and Outlook
Understand how to develop and implement business strategies
Ability to take initiative and effectively adapt to change
Able to use sound judgment and work independently, with minimal supervision

Collections Manager Resume Examples & Samples

Functional Area
Time divided between spending time at a desk using a computer terminal; standing on ones feet and moving around multi-level museum facility; and working with collections management supplies such as archival packing materials, light meters, and museum dollies
Will be required to travel to other buildings on the SCU campus
Will be required to travel to outside customers, vendors or suppliers; for supplies related to collections and temporary registration management
Will be required to attend conference and training sessions within the Bay Area; and occasionally outside of California
Should be able to lift up to 25-30 pounds
Office(s) with frequent interruptions
Mostly indoor office environment
Office(s) with ambient noise from museum installations, museum work room area, and public visitors
Knowledge of professional collection management practices, procedures and principles
Previous fine art handling experience and sensitivity to object care
Proficiency and experience in using Microsoft Office including Word, Excel, PowerPoint; familiarity with relational databases and knowledge of PastPerfect collections management software. A willingness to learn new computer applications as required
Conscientious approach to work; initiative, self-directed, and a good problem solver
Experience providing exemplary customer service to internal and external clients
Previous supervisory experience and working with volunteers essential. Successful candidate must have the ability to work with a broad range of individuals, volunteers and/or other, within a diverse multicultural museum environment
Strong organizational skills and demonstrated ability to prioritize and manage multiple projects simultaneously in a fast paced, dynamic team environment
Strong research abilities
Ability to work flexible hours when needed, including pre-identified museum special events which can occur on weekend and/or evenings throughout the entire academic year
Understanding of and agreement with, the Jesuit tradition of service, and SCU mission of educating students of competence, conscience, and compassion
Master’s Degree in Art, Museum Studies, History, or a closely related field
Three to five years of collections management/registration work experience required
Possession of a valid California driver’s license

Collections Manager Resume Examples & Samples

To ensure a consistent and high quality execution of Collection Strategy through the leading, motivation, coaching and development of the Collections Team and Staff
To deliver the Collections delinquency & charge off results as set out by the business
Assist in formulating challenging performance and development objectives for all direct reports, providing regular feedback /coaching to ensure their maximum potential is achieved
Encourage an environment in which personal and business development is seen as a key business imperative
In the way you lead on a daily basis, be a role model for your people – doing things wholeheartedly, communicating with passion and enthusiasm, embracing change as a way of working
Create a team culture which is enthusiastic towards change and passionate about the Collections Goals and Objectives
Manage attendance, monitoring and reporting on trends and ensuring procedures are appropriately applied
Responsible for the improvement of the EOS scores for Individuals and for making those individuals feel Valued
Pursue your own development to increase personal effectiveness, acknowledging strengths and areas for development
Provide on-going development & appropriate succession planning for self and all direct reports
Translate and prioritise the Collection Performance Agenda into clear business operational plans and performance targets for Outbound areas, agreeing with Collections & Recovery Management team priorities and then feedback results on performance / best practice
Provide effective, on-going communication to Collections staff in order to build a clear understanding of on-going changes, to celebrate success and to ensure their engagement towards both personal and business objectives
Ensure that the quality of execution delivered by the Collections team fully meets the needs of internal / external customers, OFTEL guidelines and complies with the FCA, working closely with Collections Strategy Team to develop optimal strategies to maximise value realised from the Collections Stock
Monitor, coach and support Collection Management Team in technical / product/ strategy knowledge, skills and behavioural competencies to enable them to perform to their full potential
Plan and prioritise the deployment of staff resources across Collections to maximise operational performance and maintain agility to respond quickly to changes in strategies as determined by portfolio performance and mix
Manage the delivery of test and learn environment thus ensuring that strategies will maximises value
Be accountable for overall achievement of the Collections Operations performance for allocated cycle’s
Ensure appropriate measures in place for all staff within the unit and ensure that under-performance is managed appropriately
Deliver appropriate execution of all HR & Collections strategies
Develop & execute appropriate incentive & reward programmes to drive performance
Deliver both customer & colleague satisfaction
Deliver appropriate Risk & Rigour Management
Establish an informed & motivated workforce
Create a culture of continuous improvement encouraging & developing the team to deliver continuously improved performance
Have obsessive customer focus with both internal and external channel
Develop & embed mutual relationships with other areas of the Cluster (eg: HR, Finance, Strategy, Change Delivery)
Implement and be accountable for the implementation of all change initiatives
Leadership with the ability to inspire & motivate others to achieve high performance
Managing change and driving high performance culture
Managing people & performance
Setting and achieving stretching targets
Designing appropriate communication plans and delivering both formal & informal presentations to own teams and the wider business areas
Financial and business management
Evaluate the customer experience and service standards – make recommendations for continuous improvements through self-identification and through team members
Dynamics of the reporting of bad debt (Impairment) and loss provisions
Good Understanding of Lending Cycle
Advanced understanding of the technologies , policy and process supporting Collections
In-depth knowledge of Business Disciplines (Collections Execution)
Detailed knowledge of Collection structures and interfaces
Good knowledge of UKC people policies and procedures
Good knowledge of OFTEL and FCA guidelines with regard to Collections and Telephony
Good knowledge of UKC Strategy, Operating Structure / Interfaces / business processes and product set
Good knowledge of Risk and Rigour Management and Corporate Governance
Knowledge of the economy, market and customer trends affecting the business
Good knowledge of Technology and the impact of technical developments
Good knowledge of all HR policies as relevant to a major contact centre unit
Good understanding of the collections customer base
Good understanding of the workings of a modern contact centre environment

Collections Manager Resume Examples & Samples

Current role mush be a minimum of CC03
Two to Three years? service or collections management experience in a call center environment
Strong understanding of customer service experience
Demonstrated ability to coach and develop direct reports
Bachelor?s degree or equivalent military experience
Five years customer service experience
Experience managing in a multi-site contact center

Collections Manager Resume Examples & Samples

Prepares assessments of current events based on the sophisticated collection, research and analysis of classified and open source information
Develops and maintains analytical procedures to meet changing requirements and ensure maximum operations
BS or equivalent + 5 years related experience, or MS + 3 years related experience

Collections Manager Resume Examples & Samples

Manage a collections team including hiring, motivating, training, performance management and monitoring collectors to achieve monthly collection goals
Thorough knowledge of the Company’s Standard Operating Procedures, finance programs, loss mitigation options, as well as state and federal legal requirements (FDCPA & CFPB) with regard to collections procedures, bankruptcies, foreclosures, and repossessions
Ensure department is in compliance; Keep abreast of current requirements and changing legislation
Review and manage all accounts at the beginning of each collection cycle with team of collectors and ensure productivity standards are met
Consistent disciplined approach to follow up that targets task completion and goal achievement
Monitor all bankruptcies, legal costs, and potential repossessions
Meet or exceed the delinquency objectives
Meet or exceed the default objectives
Monitor productivity and provide assistance to Collectors when needed
Ability to remain on the phone for long periods of time
Use of a computer for long periods of time, including typing and viewing monitor
Ability to meet department attendance guidelines to include a minimum of 40 hours weekly and shifts that include evenings, weekends, and additional hours as required

Collections Manager Resume Examples & Samples

Managing daily collection activities to meet departmental strategies and goals in support of the Collections' Executives
Analyzing delinquency trends and establish collection strategies to reduce and control delinquency and loss
Development of Collections Specialists to improve their ability to meet key performance indicators and build a team that obtains departmental and company objectives and departmental key performance indicators
Managing daily collection activities to meet organizational and departmental strategies and goals
1 plus years of experience in a management position
Current, working knowledge of the Microsoft Office suite, including: Word, Excel, Access and PowerPoint
1 plus years of experience in a lending environment

Collections Manager Resume Examples & Samples

Manage default functions such as inbound calls/outbound calls, pre-charge-off, charge-off, repossession and accounting for Other Repossessed Assets that impact profitability. When needed, resolve department level issues and provide guidance to department team members. Proactively implements and administers Bank policies, procedures, and systems to maintain appropriate controls and insure operational efficiency. Ensures team objectives are accomplished, and compliance with regulations is maintained
Initiate, develop and implement projects for improved efficiency, improved adherence to compliance requirements or improved workflow. Make recommendations for procedure changes to improve effectiveness
Provide recommendations for designing and implementing recovery strategies
Implement, review and prepare monthly reports on the default portfolio, staffing models and call center statistics
Serve as a liaison with support partners (Loan Services, Audit, Compliance, Legal, Risk Management, Vendor Management and IT). Work with various vendors to ensure the meet the Bank vendor requirements
Assist with regulatory audits (OCC and/or CFPB), internal compliance reviews and internal/external audits
Ensure compliance with state laws, federal laws and company policies in order to minimize loan losses and legal concerns. Have strong knowledge of FDCPA, FCRA, SCRA and other laws and regulations concerning consumer debt and collections
Understands and complies with all Bank policies and procedures, and federal and state laws and regulations pertinent to this position; stays informed and shares updates on changes with management. Required to successfully complete all required Compliance training
Continuously supports the Bank’s Mission Statement and Core Values
This position is responsible for the overall direction, coordination, and evaluation of the collections department. The incumbent has direct supervisory responsibilities and carries out these responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints, coaching for performance and resolving problems
Business Analysis – demonstrated experience with identifying trends and tracking key deliverables and risks such as: costs associated with proposed changes to programs and systems; and improving overall performance and achieving desired business results
Credit - Knowledge of consumer credit regulations, policies, and procedures; loan analysis, restructuring, and documentation; collection techniques
Loan Documentation – Ability to read and interpret consumer loan documents and a solid understanding of loan/ banking terms
Operational/Regulations Processes - Knowledge on budget administration, resources allocation, organization’s policies, regulations, objectives, and initiatives according to the job’s responsibilities. Ability to establish, conduct and track (audit) operational processes properly, and implement changes
Risk/Compliance - Knowledge of one or more of the following: Auditing, System Auditing, Fraud Prevention, Risk Management, Compliance Administration. This includes knowledge of all applicable local and federal laws and regulations
Identifies opportunities to increase accuracy and optimize resources and develops / recommends / implements solutions
Excellent negotiation skills to deal effectively with individuals and groups within and outside the organization
Proven leadership and collaboration skills with the ability to effectively supervise, coach and influence employees
Takes calculated risks, makes strategic, results-oriented decisions, and accepts responsibility for the results (positive or negative)
20170630

Collections Manager Resume Examples & Samples

Mentoring collectors, assist on escalating stuck accounts, ability to escalate open issue both internally with Tyco leadership and interface smoothly with customer’s senior management
Interacts with 3rd party vendor and providing support to ensure 3rd party vendors success
Proven ability to oversee the development and implementation of new process/procedures as well as revising existing process and procedures in standard collections
Increases teams process and business knowledge/understanding enabling higher levels of performance productivity and efficiency
Monitors employee performance and provides feedback
Ensures staff works within the guidelines established by the organization
Responsible for managing conflict and employee relations
Conduct monthly team meetings and weekly/biweekly one on ones with employees

Collections Manager Resume Examples & Samples

M.A. in Museum Studies, Public History, History, or related humanities field; or equivalent experience and/or education
Minimum of 5 years of collections and museum related experience
Required knowledge of current museum practices and techniques of collections management, including registration, exhibition, and preservation; object care and handling; industry standard research and cataloguing methods; computer literacy and file management
Required experience with current versions of Microsoft Office Suite, Adobe Creative Suite, and Collection Database Management systems
Must be able to lift 25lbs
Experience working in AAM accredited institution
Experience working in a higher education institution
Familiarity and experience using the Collective Access collection management system
Responsible for the preservation, documentation and management of the GVSU permanent art collection, following AAM standards, using already established collection systems in support of the strategic plan
Work involves acquisition, registration, cataloging, environmental control, loan processing, records computerization, storage maintenance, cleaning and preservation, arrangement, handling requests for photographic reprints, conducting periodic collections inventory, and retrieving materials in response to research requests
Supports exhibitions and the collection in campus buildings by compiling lists for curator and staff of objects and photographs, overseeing artwork handling and transportation, loan and insurance records, and general collection related correspondence
Compiles historical research information on collection objects or photographs for labels, online database entries, and other forms of publications in coordination with department staff
Performs walk through of exhibit and storage areas to check for security issues including insect/pest presence, environmental concerns such as water leaks and makes recommendations for improvements and preservation
Prepares facilities for upcoming traveling exhibits. Processes all necessary paperwork related to the exhibits such as condition report, damage reports, correspondence with lenders, storage paperwork, etc
Process duplication requests from photo collection when required. Makes arrangements for reprints and enlargements and processes necessary paperwork for requests
Supervises and trains student workers and interns in general museum practices and collection care tasks
Increase accessibility to the university's art collection via physical and intellectual means in continuation of providing a community educational service and in support of the university’s 2016-2021 strategic plan objective 3.D.4
Speaks and presents publically in various university, community, and professional settings

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