ESC Operations Resume Samples

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P Boehm

Paige

Boehm

302 Sabryna Ridge

Phoenix

+1 (555) 397 9702

302 Sabryna Ridge

Phoenix

Phone

p +1 (555) 397 9702

Experience Experience

Houston, TX

Rohq-esc-operations Accounting Analyst

Houston, TX

Bartoletti and Sons

Houston, TX

Rohq-esc-operations Accounting Analyst

Responsible for quality and timely processing of non-PO invoices, PO invoices and employee reimbursement claims
Matching PO invoices to purchase orders and managing purchase order exceptions
Work closely with procurement to resolve any PO related issues
Responsible for quality and timely settlement of all CTE employee expense claims
Ensuring that invoice all elements are correctly data entered in the product processor - for example supplier details, address, tax calculations, currency, amount, etc
Ensure that all invoices and employee expenses are processed 100% compliant to Citigroup policies and procedures
Troubleshoot invoice, employee expense problems and escalations, solution process issues and interface with technical support to resolve systematic problems

Dallas, TX

Rohq-esc-operations Accounting Manager

Dallas, TX

Franecki Inc

Dallas, TX

Rohq-esc-operations Accounting Manager

Leadership: Manages, motivates, and drives performance for team leads and team members handling account monitoring, investigation and resolution
Leadership: Participates in regional or in-country projects that promote innovation in the workstation, cost savings, voice of the employees and as a workplace of choice
Business Operations: Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level commitments, and serve as a basis for management decisions
Business Operations: Ensures that the production team achieves its service level commitments, and manages customer noise thru process maintenance and improvement
Manages, motivates, and drives performance of team leads and team members handling operational invoice
Risk and Control: Executes and assists in the unit's COB plan and ensures an effective back-up system within the group
Participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employees and as a workplace of choice

present

Philadelphia, PA

Rohq-esc-operations Intermediate Accounting Analyst

Philadelphia, PA

Muller and Sons

present

Philadelphia, PA

Rohq-esc-operations Intermediate Accounting Analyst

present

Provide advice and training to sourcing managers for any gaps identified during the process
Manages, motivates, and drives performance for team leads and team members handling account monitoring, investigation and resolution
Coordinates or assists in the effort to receive Processing activities from regions, ensuring
Conducts capacity planning to facilitate continuity of business
Assists the OMC in ensuring that production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction
Assists the OMC in capacity planning and batch allocation to ensure that no disruption in the process will occur
Ensure contract management team’s adherence to the desktop procedures and checklist to fully govern and mitigate any risk to contracts lifecycle

Education Education

Bachelor’s Degree in Numeracy

Kaplan University

Bachelor’s Degree in Numeracy

Skills Skills

Able to rapidly learn technical and business techniques and knowledge
Strong interpersonal skills; strong stakeholder management skill
Excellent problem-solving skills; is able to grasp complex issues and provide solutions
Analytical and organized, with attention to detail
Has a strong sense of urgency
Knowledge in foreign languages is an advantage (e.g. Mandarin, etc.)
Excellent English written and verbal communication skills
Able to lead and motivate people
Committed to excellence
Action-oriented, logical and rational

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2 ESC Operations resume templates

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Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Ensures production is performed and executed within Service Level Agreement (SLA) to maintain customer satisfaction
Performs compliance and ensures timely and accurate processing of transactions coursed through self-service applications
Decides on rejection of employee reimbursements for non-adherence to policies and adequate documentation therefore deferring processing until the appropriate level of approval or proper documentation is obtained
Uses judgment based on practice and precedence supervision

ESC Operations Migration Analyst Resume Examples & Samples

Work independently with Senior levels (SVP & Director levels) within ESC and necessary support functions within Citi to ensure alignment of strategy with the appropriate Sponsors engaged to provide Executive Direction and Approval
Develop strong working relationships and presenting to the appropriate Steering committee, MD’s/Directors, strategy/planning team and key stakeholders, representing Enterprise Supply Chain, Citi Finance, Technology and Businesses
Negotiate priorities and helping to resolve conflicts among senior project stakeholders
Provide PMO leadership & cross functional coordination across ESC, Citi Finance and Technology
Ensure clear lines of communications exist among the projects team and stakeholders so they understand the project objectives, issues being addressed, benefits, actions and roles/responsibilities required to meet project deliverables
Implement engagement review and quality assurance procedures in accordance with our methodology to ensure profitable and successful execution of engagements as measured by global goals and customer satisfaction
Work with Executive Stakeholders and SME’s to implement/track major project deliverables and metrics, ensuring risks are highlighted timely to management and appropriate action plans are developed to resolve risks. Minimises our exposure and risk
Work with SME’s to develop and evaluate process and tool requirements, understanding impacts and interdependencies, while making decisions consistent with and in support of the strategic goals
Ensure consistent, uniform PMO processes are employed throughout the implementation of the project
Stay abreast of best in class practice, relevant internal/external changes and ensuring proper governance and controls
Provide change management support to Operations in system implementations and system enhancement projects
Provide expertise to deliver cost reduction, standardization of processes, policies and controls in the implementation of operations migrations projects
Sound knowledge in supply chain end-to-end process operations including sourcing, purchasing and payments processing
Experience within a global operations or Shared Services environment preferred
Solid experience and understanding of the procurement through payables process
Expertise in understanding, interpreting, and summarizing diverse types of transaction, financial, and qualitative data in succinct, senior management level presentations
Strategic management experience. (Procure through Payment system knowledge required)
Certification in at least one process improvement methodology is essential (Lean or Six Sigma preferred), with application within a customer centric service environment
Experience of managing a system/New process roll-out across complex international contexts
Macro development knowledge
3+ years’ experience in project management and/or program management with a proven track record in implementing multiple programs and/or projects successfully and within agreed timelines is essential
3+ years of experience in Operations area preferable
Structural and analytical thinking
Customer service orientation
Understanding of e2e processes, being able to think in a whole process
Excellent communication skills, good command of English (other European language is preferred)
Project management and fulfillment
Taking ownership of initiation and delivery of process improvements
Excellent prioritization, escalation and time management skills
Working without close supervision, self-driven
Maintaining excellent working relationship
Ability to work with virtual customers
Strong technical skills in MS Office and Oracle
Financial accounting and control awareness preferable

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Responsible for quality and timely processing of non-PO invoices, PO invoices and employee reimbursement claims
Matching PO invoices to purchase orders and managing purchase order exceptions
Work closely with procurement to resolve any PO related issues
Responsible for quality and timely settlement of all CTE employee expense claims
Ensuring that invoice all elements are correctly data entered in the product processor - for example supplier details, address, tax calculations, currency, amount, etc
Become familiar with corporate and departmental policies and procedures: CEMP, CSS, Accounts Payable, etc
Ensure that all invoices and employee expenses are processed 100% compliant to Citigroup policies and procedures
Able to identify and select withholding tax and VAT tax codes for the invoices
Troubleshoot invoice, employee expense problems and escalations, solution process issues and interface with technical support to resolve systematic problems
Decides on rejection of invoices for non-adherence to policies and adequate documentation therefore deferring processing until the appropriate level of approval or proper documentation is obtained
Ensures that resolution mailboxes are closely monitored and tracked to ensure that response is provided within committed SLA
Participate in ad hoc and special projects on an 'as needed' basis
Familiarity with invoice payment and financial tracking systems required
Good communications skills and aptitude for dispute resolution

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

Manages, motivates, and drives performance for team leads and team members handling account monitoring, investigation and resolution
Role may be involved in special projects to support management and site deliverables that would benefit CIA team in general
Leadership - involved in executing strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
Coordinates or assists in the effort to receive Processing activities from regions, ensuring
Min Education: preferable education - 4 years of college
Min Experience: preferablee experience - 4 to 7 years
Education: Business course
Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS Powerpoint)
Knowledge in foreign languages is an advantage (e.g., Mandarin, German, etc.)
High strategic leadership abilities, analytical and mentoring skills
Skilled communicator who influences and shapes the image of a complex division/business Unit
Skilled communicator who influences and shapes the image of a business unit

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Reviews requisitions pool, to ensure that all requisitions are processed or issued to respective buyers
Ensures PO's are issued in accordance with Citi's Procurement policy buying requirements
Create non/catalogue PO
Modify/cancel/close PO
Highly numerate with well developed analytical skills
Proven verbal and written communication skills
Experience of working in an international context
Managing day to day operations
Process improvement skills

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Works as part of a team to deliver end-to-end support to sourcing managers and business across India to include planning, execution, analysis to eRFx events through to full contracts management support
EServices specialists must adhere strictly to the desktop procedures and contracts checklist to ensure full governance and mitigate any risk to contracts in eSourcing
Specialist will deliver end-to-end solutions to sourcing events with early engagement to the sourcing cycle
Partner with sourcing managers to develop strategy and manage end-to-end eAuction events
Provide advice and training to sourcing managers and suppliers during the process
Execute and manage live eAuctions on behalf of the sourcing manager
Provide analysis of results tailor made to sourcing managers requirements
Provide latest auction industry trends and best practices to keep sourcing managers informed
At least 2 years of previous business and procurement experience
Fluent in written and spoken English language
Strong business writing and reporting skills
Excellent interpersonal, communication and negotiation skills with strong influencing and persuasive talents
Has an aptitude for innovation

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Matching PO invoices to Purchase Orders and managing Purchase Order exceptions
Work closely with Procurement to resolve any PO related issues
Ensuring that invoice all elements are correctly data entered in the product processor. For example supplier details, address, tax calculations, currency, amount, etc
Ensure that all Invoices and employee expenses are processed 100% compliant to Citigroup policies and procedures
Able to identify and select Withholding tax and VAT tax codes for the invoices
Troubleshoot Invoice, Employee Expense problems and escalations, solution process issues, and interface with technical support to resolve systematic problems
Decides on rejection of invoices for non-adherence to policies and adequate documentation, therefore deferring processing until the appropriate level of approval or proper documentation is obtained

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

Is considered as a subject matter expert (SME) of the various activities in the T&E Operations
Must be proficient in Procure to Pay (P2P) and Concur 7.5
Effective analytical and mentoring skills

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Experience working in cross-cultural global teams Project-related experience desirable
Knowledge in foreign languages is an advantage (eg Mandarin, Japanese, etc.)
Client-focused for exemplary customer service Is courteous and diplomatic when communicating with Citi stakeholders
Flexible and team-oriented, willing to learn and share experience with other team members
Has a strong sense of urgency * Willing to work long hours, holidays and/or weekends

Esc-operations Manager Resume Examples & Samples

Role may be involved in special projects to support management and site deliverables that would benefit the team in general
Involved in executing strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
Sees to it that control processes and procedures are in place to identify and mitigate risks in his/her area of responsibilities
Must be proficient in Procure to Pay (P2P), Concur 7.1, Citidirect and other applications used by the Production Unit
Strong interpersonal skills; strong stakeholder management skill

Rohq-esc-operations Manager Resume Examples & Samples

Conducts capacity planning to facilitate continuity of business
Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level commitments, and serve as a basis for management decisions
Ensures that the production team achieves its service level commitments, and manages customer noise through process maintenance, improvement and re-engineering
Handles ad hoc assignments as required by management
Proficient in the use of office applications (MS Office, MS Word, MS Excel, MS PowerPoint)
Strategic leadership abilities, analytical and mentoring skills

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Produce reporting from multiple sources such as Business Activity Warehouse (BAW) and eSourcing to create integrated views and analyses that can be used to drive decision making
Production of expense line and spend analytics that support category and business reporting
Deliver business, country and regional inquiries and ad hoc data requests and projects
Design and build analytical models and reports that support management reporting package, as well as ad hoc requests
Deliver preparation of periodic save and spend reporting dashboards (e.g. Category Council Reviews)
Build Business Activity Warehouse (BAW) reports for mapped vendor payment information and build vendor inventory schedule for expense category analysis
Provide analytical support to strategic ESC programs such Vendor Rationalisation, Commodity Classification, Business based analytics and Sourcing Deal analytics
Operational experience in a shared financial services environment
Experience of banking or financial services may be an advantage
SQL script writing, editing and report generation
Knowledge of C+, visual basic and macros is not required, but will be an advantage
Advanced Microsoft Excel and intermediate Microsoft Access and PowerPoint systems knowledge highly beneficial and familiarity with Citi systems (Pearl, local GL, SAP Business Objects, eSourcing) and processes useful
High degree of numeracy, knowledge of accounting practices/procedures and an analytical approach to tasks and problem solving skills are essential as is attention to detail and accuracy
Ability to understand and manipulate large amount of complex data and condense into key themes, demonstrable example of accurate and detailed analysis/reporting within previous roles including preparation of
Recommendations for management
Good interpersonal skills; ability to develop strong partnership with stakeholders
Self-starter, able to manage several tasks simultaneously and deliver to deadlines with minimal supervision, as well as being adaptable to short deadlines and moving deliverables
Educated to a degree standard
1-2 years of experience in a related field
MBA or equivalent qualification is preferred but not essential

ESC Operations Resume Examples & Samples

Manages, motivates, and drives performance of team leads and team members handling operational invoice
Participates in regional or in-country projects that promote innovation in the work station, cost savings, voice of the employees and as a workplace of choice
Escalates concerns regarding production operations and provides recommendations on potential solutions
Manages invoice processing and compliance are in accordance to the most up to date Standard Operating Procedures and invoice processing guidelines/instructions and applicable CEMP guidelines
Executes and assists in ESC Operations COB plan and ensures an effective back-up system within the group
Knowledge in foreign languages is an advantage (e.g. Mandarin, etc.)

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Must have the ability to handle a wide variety of tasks with varying degrees of complexity that requires attention to detail and a sense of urgency
Knowledge of Finance and Accounting processes is an advantage
High degree of numeracy, knowlede of accounting practices/procedures and an analytical approach to tasks and problem solving skills are essention
Ability to understand and manipulate large amount of complex data and condense into key themes, demonstrate example of accurate and detailed analysis including preparation of recommendations for management
Excellent problem solving skills, is able to grasp complex issues and provide solutions
Serves as central liaison for issues and requirements of initiatives
Responds to customer queries as appropriate
Ensuring documentation (resolutions, investigations, escalations) are accurate and appropriately concise
Communicating via email with information accurately captured and message appropriately conveyed
Documents key findings and information in emails
Must be able to provide vital information to the project lead as required

Rohq-esc-operations Accounting Senior Manager Resume Examples & Samples

Partner with Regional Senior ESC management in migrating AP-related processing activities to the CSC
Actively support standard Supply Chain platform implementation and process migrations
Strong functional understanding of procurement-through-payables operations
Solid knowledge of risk and control, quality assurance and project management best practices and techniques
Individual proficiency with reporting tools and MS Office suite
College and University Degree is required
Ability to lead groups of both of individual contributors and managers of managers
Self-motivated, results-oriented, and ability to multi-task in a fast moving environment with different functional areas to get the job done

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

Works as part of a global contract management team to deliver seamless end-to-end support to sourcing managers and business across regions which includes planning and execution of contract management
Ensure contract management team’s adherence to the desktop procedures and checklist to fully govern and mitigate any risk to contracts lifecycle
Partner with sourcing managers and contracts management team from other regions to develop strategy and more efficient end-to-end process of contract management
Take ownership of the managed team and implement Citi people management practices to ensure excellent employee experience in the course of the entire employee lifecycle
Ensure that the team has the required quantity and quality workforce in place
Team members are informed and trained to execute their jobs as required. Capacity planning and ensuring that staff levels are sufficient to meet business needs
Ability to interact with all levels of management in a professional and positive manner
Performed eServices functions at a regional level or country specific outside of the Philippines
Knowledge of MS Office suite, including Excel, Word and PowerPoint is critical to the function
Excel in organizational, analytical and time management skills
Takes initiative and has the ability to effectively organize, multi-task and prioritize a wide array of initiatives
Additional language skills would be an advantage

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

Highly organized and keen attention to detail
Inquisitive, self-motivated and driven to deliver results
Can work independently, as well as collaborate with others
Past experience with expense, savings, operational metrics reporting is a plus
Familiarity with SQL is a plus

Rohq-esc-operations Resume Examples & Samples

Provide day-to-day leadership, management, and oversight of various Manila-based operational processes to maximize operational effectiveness through adoption of best practices, cost effective services/products, audit controls, and operational reporting
Ensure that all quality, timeliness and cost efficiency standards are clearly defined and are consistently me
Partner with senior stakeholders outside of ESC such as Finance, FRO and others
Responsible for the recruitment, training, professional development, recognition, compensation strategies, mentoring, coaching, and daily performance of all personnel within the team
Minimum 5 years of experience in a senior Supply Chain operations (accounts payable, procurement operations) management role, preferably in a shared services environment
Accounting background is preferable
Solid knowledge of risk & control, quality assurance and project management best practices and techniques
College or University Degree is required
Demonstrated flexibility, sensitivity, and awareness to effectively manage assigned personnel
Demonstrated ability to lead managers of managers and large teams
Demonstrated ability to coach and influence peer group in decision making and strategic processes
Effective people management skills including experience in the coaching and development of other seasoned professionals

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Proficient in the use of office applications (MS Word, Excel, Powerpoint etc)
Must be proficient in Procure to Pay system (P2P) and knowledgeable on Citi Legacy systems (Flexcube, DBS, EBS/FMS)
Strong interpersonal skills; strong stakeholder management skills

Rohq-esc-operations Accounting Manager Resume Examples & Samples

Leadership: Manages, motivates, and drives performance for team leads and team members handling account monitoring, investigation and resolution
Leadership: Role may be involved in special projects to support management and site deliverables that would benefit CIA team in general
Leadership: Involved in executing strategies that are efficient in terms of using as little resource as needed, and effective in terms of meeting customer requirements
Leadership: Conducts capacity planning to facilitate continuity of business
Leadership: Participates in regional or in-country projects that promote innovation in the workstation, cost savings, voice of the employees and as a workplace of choice
Business Operations: Escalates concerns regarding production operations
Business Operations: Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level commitments, and serve as a basis for management decisions
Business Operations: Ensures that the production team achieves its service level commitments, and manages customer noise thru process maintenance and improvement
Risk and Control: Sees to it that control processes and procedures are in place to identify and mitigate risks in his/her area of responsibility
Risk and Control: Executes and assists in the unit's COB plan and ensures an effective back-up system within the group
Others: Handles ad hoc assignments as required by management
Others: Ensures the growth of the team - both career and personal
Others: Serves as backup to the SLT; handling escalations and concerns regarding production operations
Knowledge of the PtP Utility operation, including support units

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Performs quality control and ensures timely and accurate processing of vendor invoices
Decides on rejection of invoices for non-adherence policies and inadequate documentation, therefore deferring processing until the appropriate level of approval or proper documentation is obtained
Participates in customer call as needed
2 years of professional, diverse experience across the finance industry, functions and businesses
Experience working in cross-cultural global teams is an advantage
Good problem solving skills; is able to grasp complex issues and provide solutions

ESC Operations Systems AP Manager Resume Examples & Samples

Evaluate and document team’s performance and makes decisions on merit, hiring, terminations and other personnel actions
Responsible for employee development inclusive of completing and administering performance appraisals, goal setting and time management. Provide mentoring to direct staff and other cross team members
Apply in-depth understanding of concepts and procedures within own area of functional responsibilities and knowledge of other areas to resolve issues that impact beyond own area
Strong functional and technical knowledge Project Management Methodologies, Presentation/Reporting tools, data and databases to support business needs
Demonstrate a comprehensive understanding of financial transaction workflows and required controls, to ensure System Responsibility and adherence to Citi’s policies and procedures
Drive a strong risk and control culture; ensuring timely compliance with quarterly attestations, and employee entitlement review cycles
Ability to manage team delivery within a flexible and global structure
Ensure essential departmental procedures are established and followed; Contributes to defining standards to existing processes and/or new projects
Persuade and influences others through strong communication and diplomacy skills. Exhibit strong communications and interpersonal skills with senior leaders, technology, operations, and end user groups, specifically during situations with conflict
Ability to work effectively with a diverse and global group of business and technical personnel and ensure rapid resolution to Production issues or Project deliverables
Ability to successfully manage multiple requests in a deadline-driven environment
Responsible for projects and business as usual Production activities for individual and team assignments
PMI certification and/or global program experience preferred
Citi Lean Apprenticeship and/or comparable process efficiency methodology training required
Production Support for a global platform experience preferred, with knowledge of prioritizing and supporting staff to deliver to urgent Severity 1 related system functionality or availability related issues
Working knowledge Oracle eBusiness Suite Financials or other comparable ERP systems. Deep knowledge of Accounts Payable, Accounts Receivable, Global Legal and Regulatory requirements, Taxes, and Payment solutions
Knowledge of Sourcing, Procurement, Global T&E, Oracle ERP systems and legacy General ledger systems and past operational knowledge a plus
Working knowledge of MS Project. Highly proficient on MS Office products; advanced Excel features; strong Visio and PowerPoint presentation skills
Leadership capabilities, with strong lead by example experience and ability to highly motivate a large global team
Facilitate meetings which must include agendas, meeting minutes and action items
Strong negotiation and communication skills (both written and verbal). Able to articulate issues with functional teams and businesses verbally and in writing
Must be extremely organized with proven ability to multi-task and manage to dynamic daily priorities
Proactive, needs to be results driven
Possesses expert level of knowledge, skills and abilities required to resolve most issues referred by subordinate staff

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Is considered as a subject matter expert (SME) of the various activities within Control, Investigation & Analysis team
Must be proficient in Procure to Pay (P2P) and Legacy Systems (Flexcube, DBS, EBS/FMS)
Knowledge in foreign languages is an advantage (e.g. Mandarin, German, etc.)
Ability to discern a situation and escalate as needed

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Minimum Education: 4 years College
Preferred Education: 4 years College
Minimum Experience: Less than 2 years
Preferred Experience: 2-4 years
Education: Business Course
Is considered as a subject matter expert (SME) of the various activities within Control,
Investigation and Analysis Team

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Education: Bachelor's degree in accounting, finance, business administration, or a related technical field
0-2 years of relevant industry experience in business analysis, including working in Accounts Payable or Fraud/Compliance
Detail-oriented and results driven; Experienced analytical and organizational skills required
Proven ability to trouble-shoot and problem-solve in a fast paced environment
Strong relationship building, teamwork, and follow up skills required
Strong written and oral communication skills required. Additional language capabilities a plus
Ability to project competence, credibility, and professionalism, including the ability to use these qualities to build and maintain strong peer relationships
Ability to work with global teams during early/ late hours as needed
Proficiency in using Microsoft Office products desired (Word, Excel, PowerPoint, Project, Visio; SharePoint)

Rohq-esc-operations Intermediate Accounting Analyst Resume Examples & Samples

Minimum 8 years work experience in Compliance, Audit, or Risk Management
Supply Chain/Third Party related experience desirable
An understanding of Operational Risk and Control Self Assessment
Strong interpersonal skills ability to develop strong partnership with stakeholder
Proficient in the use of workstation applications (MS Word, MS Excel, MS PowerPoint, etc.)

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Minimum Experience: Fresh Graduates or with less than 2 years of work experience
Knowledge of Mandarin Chinese (Reading/Speaking) preferred but not required
Strong interpersonal and stakeholder management skills
Good problem-solving skills; Able to grasp complex issues and provide solutions

Rohq-esc-operations Accounting Manager Resume Examples & Samples

Role may be involved in special projects to support management and site deliverables that would benefit the team in
A seamless transition from country to ESC Operations, as indicated by the KPIs
Consistent levels of service for those countries already migrated to ESC Operations
An acceleration of the transfer activities after the initial countries
Ensures that each team member receives appropriate number of training hours (includes various HR and online training)
Develops, monitors and utilizes relevant metrics to recommend action plans to meet- if not exceed - service level
Commitments, and serve as a basis for management decisions
Ensures that the production team achieves its service level commitments, and manages customer noise through process
Maintenance, improvement and re-engineering
Manages invoice processing and compliance are in accordance to the most up to date Standard Operating Procedures
And invoice processing guidelines/instructions and applicable CEMP guidelines
Sees to it that control processes and procedures are in place to identify and mitigate risks in his/her area of
Minimum of 4–7 years
Knowledge of the ESC operations, including support units

ESC Operations Head-turkey Resume Examples & Samples

Ensuring the effective running of all operational aspects of in country ESC operations in Turkey including
Transactional Services
Invoice, e-Invoice and Expense Verification and Compliance Services
Payment Services
Fixed Assets and General Ledger Services
Accounts Receivable transactions
Tax return filing and payment. (BSMV, KKDF, Income Tax, Stamp Duty, other taxes and dues)
MIS reporting to ESC EMEA and local country Operations management
Proof and eRecon activities
Accrual management
Ensure appropriate controls within all functions, that these controls are fully understood by their operators, and are properly evidenced
Liaise with internal and external customers and build alliances with key business partners in Finance, Operations, Technology, Vendor Management and Procurement
Identify and implement opportunities for process improvements and further automation
Process Management. Manage the unit, on a metrics based approach (productivity, accuracy, capacity management etc.)
Production Quality. Ensure that the operational responsibilities of the unit are discharged in accordance with documented procedures on a timely and quality driven and controlled basis
Process Efficiency. Challenge the rationale and mechanism for all processes either under the direct control of the unit or impacting the unit, actively identifying opportunities for process efficiency and redesign. Work in line with Continuous Process Improvement and Service Delivery initiatives to achieve these efficiencies
Staff training and development. Actively monitor and assess the development needs of the staff within the unit, and facilitate the provision of training and development opportunities. Ensure that staff are set clear goals and have clear expectations with regard to the results by which they will be measured
Customer Satisfaction. Develop a strong working relationship between the unit and the internal Citi customers it services undertaking periodic service reviews
Strong Accounting and Tax technical knowledge
Team management experience through full performance management cycle
Knowledge of and proficiency in the delivery of operational services
Proven track record within a relationship management position where experience has been gained in building and maintaining relationships, conflict resolution, and problem solving and managing difficult relationships
Good PC skills particularly Excel, Word
Fluent spoken and written English
Ability to work effectively with culturally diverse client groups
Ability to work in pressurized environment and to monthly deadlines
Working without close supervision
Graduate Level
Accounting Certification is preferred but not essential
Qualified through experience

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Participates in the Continuity of Business (COB) planning and implementation for the unit for an effective back up system Participates in customer calls as needed
Assists in training or coaching new team members
Experience taking call and explain what is needed to business user/client/vendor
Proficient using/applying formulas in Microsoft Excel

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Proficient in the use of office applications (MS Outlook, MS Office, MS Word, MS Excel, MS PowerPoint)
Mandarin proficiency is required
Competencies

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Biz Operations
Swift call-handling skills that will turn a conversation from dissatisfaction to satisfaction
Knowledge in foreign languanges is an advantage (e.g. Japanaese, Mandarin, etc.)

Rohq-esc-operations Accounting Analyst Resume Examples & Samples

Work with complex formulas and advanced functions in MS Excel
Drives value for client
Communicate confidently and effectively in English
Experience with P2P, BAW and eSourcing systems or their equivalent is a plus

ESC Operations NAM Resume Examples & Samples

Leads administration and renewal of global electronic invoicing and PCard agreements; influences businesses’ control/process changes necessary to execute agreements
Maintains ESC’s Expense Policies Enforceability Grid; liaises with Citi Finance Initiatives team to ensure alignment with Policies and obtain approval from Citi’s Controller on updates to the Grid
Conducts regular ESC expense policy compliance/enforcement trainings and administers ad hoc enforcement communications to internal ESC Operations staff
Acts as Global SME for Regional ESC Quality Control Analysts on all Expense Policy matters, escalations, and clarifications
Supports ESC’s quarterly Citi Operating Expense Governance Process certification through preparation of data/inventories, as well as other reporting requirements
Reviews quality measurements to ensure proper execution of Global Operating Procedures and Enforceability Grid
Supports Global Head in maintaining robust quality control monitoring framework and execution
Manages global inventory, related registration process, and migration initiatives for Operating Expenses Outside of ESC
Bachelor's degree in accounting, finance, business administration, or a related technical field, or equivalent work experience
Relevant industry experience in business analysis, including working in Accounts Payable, Procurement, Supply Chain Operations, or Compliance
Proven experience enforcing internal expense policies in a transactional environment
General understanding of Supply Chain concepts/processes and modes of vendor payments/employee reimbursements
Technical Experience Preferred (including strong ability to develop knowledge of technical components): Oracle P2P (Procure to Pay) application, Concur CTE (Citi Travel and Expense)
Detail-oriented and results driven
Ability to learn quickly and to think outside of the box
Works well independently by conducting research with available tools
Strong written, oral, and presentation communication skills required
Demonstrated ability to interact with Senior Managers through all modes of communication
Ability to project competence, credibility, and professionalism, including the ability to use these qualities to build and maintain strong business and peer relationships
Proficiency in using Microsoft Office products desired (Word, Excel, PowerPoint, Visio; SharePoint)
Additional language capabilities a plus