Systems Operations Resume Samples

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C Goyette

Charlie

Goyette

8682 Funk Union

Houston

+1 (555) 590 9288

8682 Funk Union

Houston

Phone

p +1 (555) 590 9288

Experience Experience

Detroit, MI

Systems Operations Analyst

Detroit, MI

Rogahn and Sons

Detroit, MI

Systems Operations Analyst

Support the Business Analytics Manager in creating, revising and instructing organizational processes and Data Governance standards
Monitor Production Batch processing using Zeke / Zebb Scheduling package
Drives issue resolution by making critical decisions that may impact multiple clients’ processing
Drives issue resolution by making critical decisions that may impact multiple clients' processing
Assist with analyzing transaction register trends for system and/or training opportunities
Performs monitoring and operational management functions for associated hardware and software within 24x7 processing environment
Conduct regular training sessions for new and existing users

San Francisco, CA

Senior Systems Operations Analyst

San Francisco, CA

Cruickshank Group

San Francisco, CA

Senior Systems Operations Analyst

Works independently, providing 24x7 on call service to operations personnel to assist with
Conducts and supports disaster recovery setup testing
Works independently, providing 24x7 on call service to operations personnel to assist with system hardware, software and system applications problems
Identifies problems and provides corrective solutions for application problems as they pertain to storage media e.g., tape contention, space over/under allocation, data set buffering, back-up run times)
Provides the programming staff input on application performance enhancement
Assists the programming staff with the planning, scheduling and implementation of new applications or with application conversions
Seeks out ways to improve or automate the processing of production application jobs andwork streams

present

New York, NY

Senior Systems Operations Engineer

New York, NY

Towne LLC

present

New York, NY

Senior Systems Operations Engineer

present

Ensure regular and clear updates are provided to the Systems Operations Manager and global operational teams
Proactive systems performance, management and maintenance
Providing in-depth investigations and root cause analysis of incidents and outages, reporting as in accordance with company guidelines
Provide direction and ensure delivery of technical based projects
Working within published SLAs and OLAs
Working to strict Change control governance
Acting as and constantly developing as a Technical expert within specified technologies

Education Education

Bachelor’s Degree in Computer Science

Southern Illinois University Carbondale

Bachelor’s Degree in Computer Science

Skills Skills

Good general knowledge in Linux and Windows operating systems as well as network management knowledge
Someone who is agile and adaptable, with the ability to think quickly and deliver
Demonstrate reliability, flexibility, and attention to detail
Excellent communication skills – Fluent in written and spoken English, ability to explain difficult or sensitive information in a diplomatic way
Working knowledge of Linux Operating System and good Linux command line skills
Strong verbal and written communication skills, problem solving skills and have the ability to think a little left of field & outside the box
Conducts a deep review of data and issues to quickly reveal the root cause of complex problems; anticipates and prepares for potential problems
ITIL knowledge
A strong background in a Unix/Linux Systems Administration
Calm and professional under pressure

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15 Systems Operations resume templates

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Systems Operations Manager Resume Examples & Samples

Review technician tickets daily for accuracy, policy adherence, and feedback opportunities
Execute proper methodologies to improve event resolution time, manage customers’ perceptions and develop strong and stable internal relationships
Be an escalation point for the NOC staff for complex issue resolution
Management of all NOC related projects, providing weekly updates to the project stakeholders
Work with account managers and other technical staff for new client onboarding, including monitoring tool implementation, report setup, permissions, data gathering, and documentation
Excellent organizational and follow-up skills with strong attention to detail
Experience with infrastructure management and monitoring tools. Experience with Sciencelogic EM7 preferred

Human Systems Operations Specialist Resume Examples & Samples

Run and analyze numerous WebFocus exception reports to determine accuracy of the data to be utilized in the processing of each payroll schedule. Provide documentation for audit purposes as required
Utilize WebFocus exception reports to identify and resolve any data issues prior to payroll processing
Decide which exception reports need to be run and analyzed dependant upon current events and other dependencies to ensure the integrity of data used to process payroll. This decision is typically made independently or in conjunction with management consultation
Work closely with Team Lead and management to resolve any complex data issues or employee inquiries
Research any complex escalated questions or problems reported by employees through the Operations Center
Liaison between other departments to resolve any issues that require collaboration with the data entry, tax, programming, and Employee Relations teams to determine solutions to pending issues
Make corrections to the Payroll History Database and run appropriate exception reports necessary to ensure ongoing accuracy. Make all adjustments and corrections to ensure the most accurate up-to-date employee records are maintained
Perform user acceptance system testing for a wide variety of processes and production changes to the Payroll, Automated Time & Attendance, and Benefits Systems
Provide project management for team process improvement projects
Have a global view and conceptual understanding of overall Human Systems operations
Demonstrate an advanced knowledge of the Human Systems Employee Database and the Automated Time & Attendance system, understanding dependencies between the systems and how the systems affect the overall payroll process
Encourage and advocate teambuilding and team member self-improvement
Work closely with management to identify and make recommendations for process and system improvements
Bachelor's degree and up to one year of experience, or Associate's degree and three years of experience, or five years of related experience and/or training or equivalent combination of education and experience
Ability to perform payroll calculations, such as taxes for manual checks, pay rate for various adjustments, etc
Demonstrated proficiency in computer applications such as MS Office products
Strong analytical skills, reasoning and organizational skills
Ability to handle complex situations which require sound judgment
Ability to read and interpret documents such as procedure manuals, tax and legal updates and payroll/benefits correspondence
Ability to perform assigned duties with minimal direction and supervision
Fundamental of Payroll Certification (FPC) from the American Payroll Association
At least two years of experience as a Human Systems Operations Center Specialist I

Systems Operations Analyst Resume Examples & Samples

Prior customer facing role acting as a liaison for major clients
Change Management, Incident Management, Account Management, and Data Security communications
Creating and maintaining documents such as detail reports, flowcharts, diagrams, etc
Knowledge of processes in an ITIL environment, able to understand message-oriented application architectures (Web Services and Middleware technologies)
Must possess strong communication; both written and verbal

Human Systems Operations Specialist Resume Examples & Samples

Provide BB&T managers with the necessary support to educate and ensure comprehension of compliance with payroll regulations and guidelines
Analyze Human Systems data forms for appropriateness prior to data entry to determine accuracy of calculations, effective dates, and all required information
Process incoming employee database transactions timely, quickly and accurately
Determine if requested employee data changes have timing issues, require additional manual calculations and identify the impact on the employee's pay. Make all necessary adjustments to calculations, pay amounts, effective dates, etc. and enter the employee database transactions accordingly
Provide employee and management support and guidance in the use of the Automated Time and Attendance system. Respond promptly to incoming Service Center calls to minimize abandonment rates
Provide system support of the Kenexa (recruiting) and Automated Time & Attendance systems, by asking the appropriate probing questions of the employee or manager to determine the level of diagnostic instruction needed
Log all incoming calls from employees and managers into Tivoli for purposes of research, resolution, and customer service quality
Make process improvement suggestions to enhance efficiencies and quality of service to upper management
Project positive image of Human Systems Division by providing superior client service in a professional manner, and respond with superior customer service to clients' inquires and concerns
Must possess professional attitude
Strong analytical, reasoning and organizational skills
Ability to make calculations and determine values such as taxes for manual checks, pay rate for various adjustments, etc
Demonstrated experience providing outstanding client service

Mmis Systems Operations Manager Va Resume Examples & Samples

Required Qualifications
Minimum of three (3) years of experience in the design, implementation, and operation of a modern large-scale claims processing system similar to a Medicaid Management Information System (MMIS), and previous experience with an MMIS or components of an MMIS Enterprise level system management experience Minimum of three years’ experience managing large technical teams (including subcontractors) across multiple projects and disciplines/functional areas Demonstrated comprehensive experience managing the planning, developing, testing, and implementing of software application changes Demonstrated comprehensive experience using software development lifecycle methodologies Demonstrated ability to simultaneously manage large scale concurrent projects and effectively respond to unanticipated customer business priorities Demonstrated ability to manage staff in a complex IT environment Demonstrated knowledge/skills in health payer industry standards, including transaction sets, code sets, valid value sets, standards for paper claim forms Change management process development and enforcement experience Quality assurance process development and enforcement experience in health payer industry claims processing Customer service orientation A degree in Information Systems or Computer Science, or equivalent combination of education and experience
Desired Qualifications
Previous experience managing an MMIS Demonstrated technical knowledge and skills in Medicaid claims processing

Senior Systems Operations Analyst Resume Examples & Samples

Selects, loads and installs operating system software and appropriate necessary fixes to keep the systems running
Works independently, providing 24x7 on call service to operations personnel to assist with
Conducts and supports disaster recovery setup testing
Ensures sufficient system resources (e.g., disk, tape) are available for day-to-day processing
Seeks out ways to improve or automate the processing of production application jobs and work streams
3-6 years of related experience
System networking knowledge (i.e. IP and Firewall knowledge) is a plus

Senior Systems Operations Analyst Resume Examples & Samples

Works independently, providing 24x7 on call service to operations personnel to assist with system hardware, software and system applications problems
Ensures sufficient system resources (e.g., disk) are available for day-to-day processing and helps direct capacity planning
Identifies problems and provides corrective solutions for application problems as they pertain to storage media e.g., tape contention, space over/under allocation, data set buffering, back-up run times)
Provides the programming staff input on application performance enhancement
Assists the programming staff with the planning, scheduling and implementation of new applications or with application conversions
Seeks out ways to improve or automate the processing of production application jobs andwork streams

Manager, Systems Operations Resume Examples & Samples

Sound understanding of the WMS infrastructure and architecture including interaction with and impact on
University Degree (ideally in Business or Operations Management) or equivalent
5+ years of progressive post-university distribution management & supply chain operations experience. Experience in E-commerce or Omni channel an asset
Demonstrated leadership and influencing skills with the ability to get things done
Experience in successfully leading a department or division through organizational change
Excellent interpersonal skills; a team player who is able to act as both a leader and an individual contributor as required
Is adaptable and comfortable with ambiguity and change
Passionate about luxury retailing and / or fashion
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Proven leadership, implementing strategic initiatives through people
Inspire with Service
Lead with Passion
Own it with Pride
Earn lasting Relationships

Systems Operations Analyst Resume Examples & Samples

Systems Operations Administrator Position Responsibilities
Under direct supervision, performs real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior analysts and development
Under direct supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
Under direct supervision, monitors order entry and market data connectivity issues with clients, exchanges, market centers, and network providers
Under direct supervision monitors system capabilities, department workflow, and scheduling requirements
Under direct supervision, configures, installs, maintains and upgrades computer systems hardware and software
Under direct supervision, administers and maintains security of operating systems
Under direct supervision, performs recovery procedures, scheduling and backups, and monitors batch processes
Education and Professional Accomplishments 

VP, Distributed Systems Operations Resume Examples & Samples

Responsible for traditional operations and DevOps for large and complex VISA’s Distributed Systems Portfolio
Responsible for driving transformative and industry leading service delivery with a high bar on Security and Availability metrics
Responsible for measuring and improving all ITIL Operational metrics
Responsible for a large global team spanning multiple time zones and countries
Responsible for managing vendors, contractors and other suppliers of IT Services
Responsible for defining driving and executing the DevOps vision
Responsible for creating new and nurturing existing cross-functional partnerships
Responsible for creating high standards for information security
Responsible for developing and nurturing the top talent
Responsible for production acceptance and reliability engineering process
Responsible for driving early engagement in the solution design with Product Development and Infrastructure Engineering Partners
Provide crisis leadership for complex and unanticipated availability or performance issues
Responsible for driving social collaboration inside a large enterprise
15+ years managing a team of operational engineers in support of complex and highly available application and infrastructure solutions
Must have a prior track record of transforming operations for a large organization
Must have an understanding of common and complex application and integration architectures present in today’s enterprises
Must have an understanding of evolving application and integration architectures to be able to create an operational vision for the future
Must have a prior track record on instrumenting complex application and infrastructures to increase the alerts and creating correlation algorithms to reduce the incident resolution times
Must provide guidance and inspire large infrastructure and product teams on the vision and drive the execution of the vision with the operational teams
Must have hands-on experience in designing, building and implementing infrastructure solutions: One or more of Compute, Storage, DB, Middleware
Must have hands-on experience in some of the new technologies. Experience can include installing, configuring, administering and operating these technologies
Must have prior experience in building automated solutions through tools and software that enable infrastructure to be remotely provisioned, configured and decommissioned
Must have prior track record in negotiating complex Hardware and Software deals
Drive design to scale, design to fail with highest level of instrumentation
Provide Compute/Storage/Middleware/Database “As a Service” offerings to customers that are easy to consume, elastic, secure and reliable
Provide highly reliable infrastructure solutions that are extremely secure enabling Operations to manage environments simply and effectively
Drive the adoption of standard toolsets to reduce complexity and support Operational goals for increasing automation across the enterprise
Must have the breadth and/or depth in a wide variety of technologies and tools that are used in emerging infrastructure architectures
Must have a prior track record of creating cross-functional partnership and alliances required for delivering on mutual success in these partnerships
Create an environment of pay-for-performance and accountability
Champion the adoption of open infrastructure solutions that are fit for purpose yet forward the Visa goals to keep technology relevant
Manage an efficient and effective backup and archive environment that takes advantage of technology to provide cost effective, tiered solutions
Leading a world class highly engaged and highly skilled team of systems engineers in various locations across the globe
Must have demonstrated experience and passion in communicating success of a technology/engineering organization
Excellent understanding of Cloud technologies in application of hypervisor, storage and network automation capabilities
Excellent verbal and written communication skills, especially in communicating success of the operations
Must have a prior track record being active in corporate social computing platforms and leading all the employees by example on blogs

Manager, Systems Operations & Analytics Resume Examples & Samples

Manage all front end/pre-sales operational needs for Partnerships
Implement workflow enhancements to effectively report and account against LOBs
Serve as systems administrator and business ops liaison with IT for SalesForce and all Sales systems
Oversees the entry and management of Deal Memos for territories in Oracle, SharePoint and Salesforce Systems
Ensure data integrity on Salesforce and all sales systems
Serve as business analyst to manage and implement workflows
Work with Accounting/Finance to ensure accurate amounts are billing and recognized to the appropriate LOBs
Serves as Financial point for group on any overall reporting needs WW along with Manager of Strategy & Operations, ensuring proper deal flow and billing
Maintain several scheduled reporting, and generate ad hoc reports as requested
Field questions and information requests for the territories, working as needed with Account team to provide all necessary tools to pitch
Work on any territory specific operational needs
Work with team to implement workflow enhancements across Digital, Ad Sales, Custom and Promotions to effectively report and account against revenue to all LOBs – including Sig Events, Pipelines, Dashboards and Access
Oversees deal submission process for territories from deal memo submission, to contract signature and transition to project management for execution
Map out business processes and work with team to improve efficiency when necessary
Vets promotional deals and compares against previous comparable deals, extracting pertinent information/data to aid sales teams in negotiating the best deal terms
Extract relevant information from tracking and perform necessary financial and strategic analysis
Ensures all deals being pitched abide by nutritional guidelines, likeness restriction guidelines, and any other Marvel or Disney guidelines / restrictions
Support WW Co-Promo initiatives for the pre and post-sale as needed
Minimum 2-4 years experience with general understanding of both the promotions and/or licensing business
Ability to translate business needs into a technical statement of work
Experience in systems administrator functions for Salesforce or other CRMs
Strong communication skills, both written and oral, and the ability to interface with cross-functional teams and senior executives WW are required
Proficiency in MS Office- advanced Excel skills a must
Organizational skills and the ability to multi-task, handling several projects at once
Demonstrated ability to respond calmly and quickly to shifting priorities and timelines in a fast-paced environment
Attention to detail and ability to perform analyses from large amounts of data
Possession of a strong work ethic and high level of confidentiality
Analytical and financial tracking skills a must
Experience working under pressure to meet tight deadlines
Ability to be the bridge of communication between technical and non-technical team members
Self-motivated, able to look at data and provide insight related to revenue recognition
Understanding of international business practices preferred

Lockbox Systems Operations Analyst Resume Examples & Samples

Develop and implement new lockbox setups and act as expert in system based lockbox processing
Assists as lead to key process improvements ensuring successful implementation across all lockbox based lines of business
Bachelors degree in Business Management or equivalent work experience
Three (3) years work experience in a lockbox environment or similar industry
Deadline and task-driven, proven problem-solving and strong multi-tasking skills
A moderate level of analytical and technical skills required to interpret and analyze process data
Ability to persuasively communicate ideas to other area managers and upper management
Advanced Microsoft Software skills, including Word and Excel required. Experience with Visio, Access, Outlook, and Visual Basic preferred

Senior Manager Systems Operations Resume Examples & Samples

Business Delivery and Operational Effectiveness
Accountable for ensuring high performance, reliability, availability, and operability of applications and services in support of divisional objectives and line of business requirements
Provides leadership, consultation, and implements controls, to ensure the successful non-disruptive implementation of infrastructure and application changes to all supported environments, including critical bank applications
Partners with EI and CTD management in the development and execution of strategic initiatives, in support of divisional and organizational objectives
Contributes to the department’s successful participation in meeting divisional Key Initiatives
Provides leadership and guidance in the management and control of the ITIL Incident, Problem, and Change processes to provide focus on service issues through the daily, weekly, quarterly trending and reporting of data
Proactively develops strategies and objectives specific to relative area(s) of expertise and assists the Department Manager in developing overall departmental strategies (both shorter and longer term)
Maintains awareness and a solid understanding of all major problems and changes associated with the supported environments and services
Communicates critical production problem status and resolution strategies to senior management and executives to keep them informed of critical production problems and to gain approval on operational activities
Understands department/EI/enterprise strategies and supports the Department Manager/EI executive in developing specific plans to ensure systems/processes applicable to their EI platform remain current in order to provide superior service levels to clients/business units
Provides leadership with other senior managers to ensure the department’s successful contribution to divisional financial goals
Contributes to the successful implementation of multi million dollar projects through effective workload tracking and resource management
This job requires the incumbent to interact with the following processes and/or groups
Advising – This role has the authority to provide consultation to the creation of departmental processes
Auditing – This role requires a thorough awareness of all major problems, changes, and risks to environments supported by the section
Coordinating – This role has the authority to create Focus Group or Task Force teams, comprised of representatives from across the enterprise as well as vendors, in order to restore stability to supported environments
Monitoring – This role has the authority to be informed about all activities related to mission critical bank applications, and to any environments which are experiencing stability issues or chronic problem conditions
Possesses a university degree/college diploma in Computer Science
10+ years of technical experience in IT environments
5+ years’ experience in a Manager capacity
Demonstrates advanced technical knowledge of wide variety of IT infrastructure technologies, Grid Computing, Business Intelligence, SCCM, SCOM
Demonstrates expert knowledge of industry standards, capital planning, infrastructure planning, security processes, hardware technology, storage capacity management, network capacity management, and processing strategies
Displays advanced knowledge of Information Security, audit, and regulatory guidelines
Displays advanced knowledge of the T&O organization
Illustrates advanced knowledge of ITIL Framework: Incident and Problem Management, Change Management, Configuration, Capacity and Release Management
Exhibits advanced general knowledge of contractual terms and conditions
Demonstrates advanced knowledge of financial accounting principles, capital planning processes, and BMO financial methodologies
Displays expert knowledge of project management and planning team processes
Maintains an advanced understanding of cross organizational structure
Capital Markets background is an asset
Possesses expert communication, facilitation, and interpersonal skills
Possesses advanced analytical and decision making skills
Possesses expert conflict management skills
Demonstrates advanced customer service skills
Demonstrates advanced influence and negotiation skills
Displays advanced operational planning skills
Displays advanced planning skills
Is able to lead large teams during recovery activities for highly critical bank applications
Is able to manage in crisis situations
Illustrates expert people management, coaching, and mentoring skills
Maintains advanced leadership skills and initiative

Hrss Systems Operations Head Resume Examples & Samples

Bachelor's Degree in Business Management, Management Information Systems or related fields. Preferably Master's Degree
10+ years’ experience working in systems and operational environments as senior manager, preferably within shared services. Must have Global Program Management experience, implementing major initiatives with global scale
Strong understanding of the Human Capital Management technology marketplace and available solutions
Extensive understanding of the full software development lifecycle
Deep experience in managing global organizations and implementing global solutions for HR professionals, managers and employees
Comprehensive knowledge of HR Systems & Products across core employee lifecycle, time management, service delivery, learning, talent, performance, and reporting

Senior VP-systems & Operations Manager Resume Examples & Samples

The ability to manage people and teams
Thorough knowledge of the capital project life cycle and related control processes
Strong skills in Outlook, Word, Excel, Oracle, REMS and REALM
Strong time management/multitasking skills
Ability to maintain composure under pressure, and perform in fast-paced environment
Detail-oriented approach to problem solving
Ability to interface with personnel at all levels
Excellent technical, organizational, transactional, and verbal communication skills
Ability to quickly grasp business and technical concepts
Capable of working on multiple projects at the same time
Comfortable working with (or learning to use) project management software
Bachelor's degree in business management, finance or accounting. MBA preferred
Minimum of 10+ years’ experience in a design & construction and/or project management environment

Lead Systems Operations Analyst Resume Examples & Samples

Selects, loads and installs operating system software and appropriate necessary fixes to keep
3 Conducts and supports disaster recovery setup testing
Ensures sufficient system resources are available for day-to-day processing
Assists the programming staff with the planning, scheduling and implementation of new
Seeks out ways to improve or automate the processing of production application jobs and
Undergraduate degree in computer-related field
Knowledge of Windows and Unix platforms
Database knowledge (Oracle, Sql, UDB, DB2). Ability to query and extract data using SQL
Shell scripting skills is a plus
Quality Minded and Process Focused
Basic knowledge of ITIL framework is a plus
4-8 years of related experience

Lead Systems Operations Analyst Resume Examples & Samples

Responsible for the health, monitoring and troubleshooting of the webMethods integration platform and partner to support the Enterprise Customer Information File (ECIF), includes IBM-MDM (Master Data Management)
Leads the Incident, Problem and Known Error Management processes for the platform
Analyze incident data to identify customer pain points, application defects and configuration gaps. Make recommendations to developers, business analysts and managers to gain process and resource efficiency
Act as a liaison to application and infrastructure teams to define requirements as related to support such as error handling, logging, and automated incident resolution
Provide input for policy and procedure in product development and service management
Provide server infrastructure and architecture expertise for projects involving webMethods
Act as liaison to the internal audit team. Lead and support internal application audit activities such as logical security review, security clean up and audit finding remediation
Work closely with development and infrastructure teams to document, maintain and execute a recovery plan in the event of a disaster and for an annual DR exercise
Interpret business issues and adapt priorities to maintain multiple, in-progress assignments
Escalation contact for a 24X7 offshore team that resolves support cases from the Help Desk, Line Of Business IT teams, and business stakeholders
Participate in an off-hours on-call rotation is required to assist the 24X7 offshore team with non-routine and higher priority incidents
Bachelor’s degree in Computer Science/Information Systems or equivalent combination of education and experience
Minimum 5 years experience administering or supporting a major software platform
Technical experience with log file analysis, Unix, queries using SQL, NAS/SAN, Network Load Balancing(F5), and shell scripting
Knowledge of web services, database, network, and server software and architecture
ITIL foundations certification a plus
Experience with IBM-MDM, Unix, webMethods, webSphere a plus
Experience with data analytics using Excel, MS Query, and ODBC as a plus

Associate Director of SFS Systems & Operations Resume Examples & Samples

Assist in directing all data systems implementation and maintenance, long-range plans and implementation of system tools to improve service; manage budgets, reporting, and distribution of federal, state and Institutional aid programs
Design, develop and implement innovative strategies to deliver student financial services with the focus on optimizing customer service while reducing institutional aid delivery costs
Assist in development of a strategic management plan to ensure process and data integrity workflow between Student Aid Internet Gateway (SAIG) mailbox and Ellucian Colleague for all record data file transmissions including but not limited to: ISIRS, Entrance & Exit Counseling Interviews, MPNs, export and import of both Pell and Direct Loan record origination and disbursement files; review ongoing error reports to ensure data integrity
Create ad hoc and custom reports; publish and/or distribute reports to appropriate constituents; track and create reports on various cohorts of financial aid applicants; function as a lead financial aid systems person; serve as a point of contact for troubleshooting operational issues reported by SFS staff to Information Technology
Responsible for resolving systems issues related to awarding and reporting inconsistencies; develops systematic resolutions to minimize current manual processes, ensure accuracy and minimize compliance risk
Manage origination and disbursement for all Federal and State financial aid programs; Manage the identification, tracking and resolution of records rejected by COD pertaining to Direct Loans and Pell Grants; ensure propriety of all information and the development and implementation of effective borrower communications and default management tools
Provide technical training to all staff on a continuing basis assuring that all staff is properly trained on the use of Financial Aid technologies; ensures proper user access and security of Colleague and Web Advisor databases; manages the Perkins loan files to ECSI and timely and accurate importing of response files
Manage the financial aid office operational flow of consumer information, award letters, e-mail, application deadlines and requirements, SFS awareness material, and related information to students, prospective students, high school counselors, and the general public
Assist in planning , developing and implementation of best practice solutions and re-engineer business process designs, while simultaneously managing several projects to measure scope, scheduling, and cost to maximize effectiveness; performs other job related duties and projects, as assigned

Systems Operations Analyst Resume Examples & Samples

Confirms that operational processes are executed in a timely manner (backups etc.) to ensure system and application service level availability objectives are met while maintaining a recovery point in time
Understands and follows security processes and understands how they apply to this role
Possesses a university degree/college diploma or equivalent work experience, and/or 1 to 3 years’ experience in the IT environment
Demonstrates basic knowledge of supported hardware, systems applications, networks and platforms
Exhibits basic knowledge of support organization and processes
Maintains a basic understanding of ITIL Processes
Possesses good communication skills, both verbal and written

Server Systems Operations Specialist Resume Examples & Samples

Create tech documents & instructions
Review existing documents, descriptions, designs
Update documents catalogue and provide description for it

Senior Systems Operations Analyst Resume Examples & Samples

Demonstrates knowledge in the administration of one or more application or system
Executes on scripting for automation
Functions as the first point of contact and provides for 24/7 on-call coverage
Prepare support documentation by following processes around the areas of issue handling, install, and application maintenance
Troubleshoot to identify problems and responsible for achieving a resolution
Create open tickets and work closely with our vendors and offshore partners
Stay compliant by following the audit and risk established processes and practices that are in place
Be on point to conduct the disaster recovery exercises and assist with system capacity plans
Follow system monitoring procedures and plans in accordance with specifications
Stay current with industry knowledge and trends
2 to 4 years of system support experience (Mainframe, Windows, Unix)
Associate degree OR equivalent IT related experience
Basic knowledge of ITIL framework
Database knowledge (Oracle, Sql, UDB)
System networking knowledge (i.e. IP and Firewall knowledge)

Enterprise Systems Operations Specialist Resume Examples & Samples

Install, configure, test, maintain, monitor and troubleshoot end-user workstation applications
Provide training and support to end users on enterprise system applications system and PC operations
Perform analysis, diagnose and resolve problems on enterprise system applications for a variety of end users
Recommend and implement corrective enterprise system applications solutions
Receive and respond to incoming calls and/or emails regarding enterprise system applications problems
Manage all aspects of enterprise and client service software administration
Schedule, support and assist in enterprise system applications implementation and upgrades
Accurately document enterprise system applications issues regarding enterprise system applications failure, repair, installation and removal
Review and test new enterprise system applications
Help users more fully utilize system capabilities
Respond to emergency enterprise system issues in accordance with support protocols
Other enterprise system operations duties as assigned
College degree in computer science, information systems and/or five years of equivalent work experience a plus
Proficiency with Microsoft Windows 7, Microsoft Office 2010/2013, Microsoft SharePoint 2010/2013 and Adobe Acrobat Standard X/XI
Critical thinking, problem solving and demonstrates initiative
Ability to work as a “team player”, especially during time sensitive tasks/projects which may require overtime to successfully complete the job or working outside normal business hours
Self-starter, capable of successfully balancing multiple support and project goals while maintaining priorities unsupervised
Adapt timely to the firm’s changing needs
Experience in records management and/or document management systems a plus
Knowledge of Thomson GoSystem Tax RS, Thomson GoFileRoom and CCH Pfx Engagement, a plus

Manager, Benefit Systems & Operations Resume Examples & Samples

Responsible for managing and administering all risk benefits in the UK
Manage pension auto enrolment requirements, the on-going processes and any new developments that arise
Manage the UK benefits system and the interface and reporting requirements of HR, payroll and external vendors
Responsible for the preparation of data and negotiation of risk renewals
Support the group with occupational health requirements and the inter-vendor processes that relate to this. Maintain relationships with the external benefit vendors, brokers and consultants for UK risk benefits
Work closely with HR, Payroll, Health & Safety and the Health & Wellness team on all UK benefits
Investigate competitors’ UK benefit plans and keep up-to-date on the market and provide feedback to the International, Benefits Director on UK benefit developments
Implement new UK benefit programs and initiatives as well as managing changes to existing UK benefit programs
Undertake research projects as required
Strong experience in the management of auto enrolment practises
Technically strong on risk insurance benefits
Experience in benefit systems management
Attention to detail is essential
Ability to work independently but also with integrated teams
Resourceful and good with numbers and data manipulation

Manager, Systems Operations Resume Examples & Samples

Provide leadership for other members of the SysOps team working with other leaders of the larger Tech Ops group
Create, implement and measure enterprise infrastructure improvements via roadmap planning and execution
Liaise with stakeholders to identify infrastructure needs and office a service catalog based on an IAAS methodology
Create and maintain KPI scorecard and design CSI model to improve infrastructure services
Manage the deployment, monitoring, maintenance, upgrade, security and support of all systems and tools; AD, Windows, Linux, VMware, UCS, NetApp, Backups, Scripting, Storage
Create policy, process, and procedure documentation on a regular basis
Implement, monitor, and report on all Sox and PCI standards that apply and enforce server security policies
This position will be hands on and expected to implement server provisioning automation, configuration management, and scripting solutions for server builds and hardening
On a daily basis work with other department’s requests and escalated service desk issues
Participate in a 24x7 on-call rotation with other technical staff
7+ years of server administration experience within an enterprise environment
Knowledge of one or more scripting languages. Be prepared to show examples of scripts and walk us through their usage
Server build automation, administration, monitoring, backups, DR administration
Demonstrated skill in AD, DNS, DHCP, File Shares, Print servers, FTP, NFS, Vsphere, Windows, Linux, Load Balancing, storage
Ability to manage, develop and review staff; experience in planning individual, team, department and company goals
Must be able to exercise independent judgment and demonstrate a high degree of initiative with minimal direct supervision
Excellent communication (oral, listening and writing), problem solving, time management and organizational skills
Must have excellent customer service skills, be easy to work with, have high energy, positive attitude and solution focused
Project management skill set that allows for carrying out many projects effectively
Experience in mentoring engineers
SOX, PCI, or security compliance experience
Certifications a plus
Active Directory and Exchange experience

Linux Systems / Operations Engineer Resume Examples & Samples

Monitor alerts and correct issues, or create tickets accordingly
Handle level-appropriate escalation support requests (phone/ticket/chat) according to escalation procedures. As an escalation point, create and maintain
Work as part of a team and interact with our engineering, developer and support groups to identify and correct issues, increase efficiency and improve
Identify operational problems by observing and studying system functioning and performance results; investigating complaints and suggestions; completing
Troubleshooting procedures
To product development and engineering teams
Scale production environment
Familiarity with configuration management tools like Puppet, Ansible
Familiarity with source control systems, and build testing systems, such as Git and Jenkins
Possesses great written and verbal communication skills; bilingual skills is a plus
Guru (Preferred) Qualifications
Proficiency with configuration management tools like Puppet, Ansible
Proficiency with source control systems, and build testing systems, such as Git and Jenkins
Technical certifications (i.e., RHCE/RHCSA or RHCA, MySQL) and/or demonstrable familiarity with virtualization, CDN, patching, certifications, and caching
Are a plus

HBO Systems Operations Analyst Resume Examples & Samples

Provide support for CRO Operations staff relative to the daily operations and maintenance of all CRO applications (i.e., MIDAS, SAGE, CHARM, Business Objects, and Data Mart)
Testing and implementation of enhancements to CRO systems and for CRO dependent systems (e.g., FINesse, AVATAR, Salesforce)
Assist with project plan management and provide direction in methodology employed. Active involvement in researching informational/business needs (gathering business requirements), creating test plans, and coordination of issues and resources
Develop adhoc reports (e.g., statistics, timelines) and training manuals for system enhancements
Maintenance of security access for all CRO applications
Coordinate hardware/software upgrades
Participate in departmental task forces and special projects

Systems Operations Specialist Resume Examples & Samples

Proven experience in troubleshooting routine product issues (Incident Tracking and Resolution)
Participate as an active member of in the software development lifecycle, through attending new feature requirements reviews and developing leading edge processes to support these new product enhancements
Act as a liaison to the business segment, facilitating communication between Development, QA, Product Management, Technical Operations and Segment business leaders on new product releases, technical outages, and routines
Effective communication and presentation to key business stakeholders are instrumental
Develop, facilitate and maintain best of breed product support tools including run books, monitoring, and knowledge bases to aid in the product support process
Research and recommend innovative, and where possible automated approaches for application management tasks. Identify approaches that leverage our resources and provide economies of scale
Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs
Resolution of Incidents and Service Requests in accordance with agreed service levels
Provide an effective interface between users and service providers by supplying all necessary diagnostic information according to procedures
Due to the nature of the role there will be a rostered shift pattern to ensure full support
Requires conceptual and practical expertise in own discipline and knowledge of related disciplines
Has good or in-depth knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
May formally train colleagues with less experience; may lead small projects with manageable risks and resource requirements
Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information
Impacts a wide range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies
Explains difficult or sensitive information in a diplomatic way; works to build
Consensus
Evaluates current situation based on previous experience; identifies advanced implications/ conclusions from the logical analysis of a complex situation or issue; weighs options critically
Integrates complex information and concepts and organizes analysis efforts into a systematic framework; verifies logic of others and challenges ideas, assumptions and conclusions
Synthesizes information from various sources by breaking it down into relevant components and generating new data when needed; considers a broad range of issues when determining relevance of data
Ascertains customers’ business needs and time constraints, balanced against costs and available resources, and communicates a realistic estimate of project timing
Monitors performance and deliverables of individuals on the project team to ensure overall project success; actively keeps all members of the project team informed of progress input to contingency plans and seeks guidance on meeting delivery goals
Develops project plans and prioritizes tasks to achieve project milestones; recognizes project risks (e.g. missed deadlines, quality issues, resource constraints), provides input to contingency plans and seeks guidance on meeting delivery goals
Applies deep functional and technical expertise when completing work and to solve complex problems/issues and to answer questions from junior associates
Acts as a source of technical expertise; collaborates with other associates to develop functional capabilities, knowledge and skills, encouraging them to develop their IT expertise
Develops skills in multiple technical areas to gain IT breadth of knowledge; identifies ways to use new skills and current IT trends to streamline IT processes and procedures
Conducts a deep review of data and issues to quickly reveal the root cause of complex problems; anticipates and prepares for potential problems
Develops interim and long-term solutions to complex problems to ensure successful project completion
Researches, recommends and reviews solutions to complex problems; guides the analysis of a problem all the way to a successful resolution
Adopts customers’ perspectives to anticipate their expectations regarding technical needs and problems; develops and evaluates solutions, soliciting feedback on a regular basis
Performs complex IT operations, analyses and designs, providing guidance and expertise to more junior associates

Senior Manager, Systems Operations Resume Examples & Samples

Responsible for tier-3 support for hardware and operating systems, installation, configuration, and administration of servers, storage and datacenter backend
Responsible for the management and operation of 24/7 US data centers including equipment capacity planning, maintenance, backup services, and disaster recovery aspect of the operation
Define, drive and adhere to SLAs for systems operations supporting all business areas
Establish principles and best practice guidelines used to implement enterprise class solutions
Successfully reduce downtime and outages by unifying a support group with multi-functional skills for troubleshooting and problem resolution
Collaborate with Software Engineering and other Operations teams to translate application requirements to infrastructure capabilities
Actively integrate and implement ITIL/ITSM processes, including incident, problem, change, configuration, asset, configuration, capacity, availability, supplier, etc., management
Initiate and champion projects to deliver IT operational excellence
Write and maintain formal acceptance of critical business and IT policies (e.g., Patch Management, server build and automation process)
Participate in business strategic planning and budget development efforts
Proactively monitor, identify, isolate and resolve problems to avoid impact on the business
Be available 7x24 for escalations to on-call support for infrastructure and operations teams
In-depth knowledge in the following areas: Storage systems, servers and virtualization technology (Windows, UNIX/Linux and VMWare), data security, computer room layout/design, data center design (including environmental and costs)
Experience with enterprise and endpoint level management and configuration tools such as SCCM, LANDesk, Tanium, Casper, Chef, Puppet, etc
Managing suppliers in the data center space (server, storage, network, etc.)
Managing software suppliers and licensing, including contract negotiation skills
Experience with monitoring solutions such as Nagios, Cacti, Splunk, Manage Engine, AppDynamics, New Relic
Familiar with enterprise-class service desk systems for incident, problem, change and other management processes (ITSM)
Written and verbal communication and presentation; experience speaking as a subject matter expert
Organizational agility and proven ability to be results-focused, proactive, collaborative, and confident under pressure
Staff motivation, coaching and counseling

IT Systems Operations Engineer Resume Examples & Samples

Managing Enterprise Infrastructure Technologies
Enabling open, transparent and clear communications, as well as providing relevant, accurate and up-to-date information
Promoting the use of collaboration tools like Sametime, WebEX, Google and team databases
Enhancing communications between teams using personal exchanges, teleconferences, and video conference tools
Supporting infrastructure consistently with adherence to global technology strategy
Developing and strengthening relationships outside the functional team, focusing on understanding the needs of those who depend on the team's services and those which deliver services on which the team depends
Encouraging creativity and forward-thinking suggestions as it pertains to operations, projects and security
Contributing to the overall success of IT and the firm while avoiding a singular focus on the team; and,
Collaborating with leader to help facilitate operations project deliverables, audit remediation, and other various day-to-day functions
Platform operations which includes Microsoft and UNIX server environments. Scripting and or automation experience using either PowerShell, VBS, PERL or equivalent. Server patching and monitoring with tools such as SCCM and SCOM
Server and application virtualization which include VMWare, Site recovery manager, Azure Cloud Services as well as other virtualization technologies
Messaging and Collaboration operations which includes Lotus notes and mobility environments as well as other messaging technologies
Network operations which includes Cisco environments as well as checkpoint firewall and other networking technologies
Storage and backup operations which include EMC SAN, Data Domain, Netbackup, and Netapp as well as other backup and storage technologies
EMC Documentum support which includes a customized Webtop running on WebSphere and the content servers
End user desk side support to address help desk support/management issues, customer support for desktop/laptop/network hardware and software, national and local asset management, education and training of clients, compilation of records and reports related to production, machine malfunctioning, and overall maintenance
Analyzing, designing, and developing delivery services in an Enterprise environment
Taking ownership for issue resolution and reporting progress in a timely fashion
Following and supporting operational disciplines such as Change Management and Quality Management to enable the availability of secure, stable and supportable services
Involving team in the development and testing of disaster recovery plans; and,
Mitigating an organization's risk by developing and enforcing practices consistent with industry standards

It-systems Operations Analyst Resume Examples & Samples

Provide superior quality and service
Respond promptly and courteously
Prioritize requests according to criticality
Identify timely and accurate solutions to technical issues
Provide administration, support, and maintenance for IT hardware and software systems across all locations and the data center
Maintain MS Active Directory Group Policies, DNS, DHCP services, account and security management
Provide technical IT expertise and assist in the selection of new hardware and software platforms which follow the enterprise architecture principles, policies and standards
Install, configure, test, maintain, monitor, and troubleshoot systems and related hardware and software in order to deliver required service levels
Administer application specific support processes coordinating with the business and/or other IT support professionals in issue and problem resolution
Work with managed services partners and service providers to ensure appropriate prioritization for scheduled maintenance and upgrades
Identify policy deviations, recommend corrections, and report results to management. Responsible for systems operations lifecycle management including design, build, deployment, and support
Responsible for disaster recovery planning and testing of enterprise systems
Responsible for maintaining security solutions on enterprise systems
Monitor, manage, and maintain system performance of all infrastructure components
Document all standards, policies, and procedures
Document all support activities in ticket tracking database
Provide backup and second tier coverage for tier 1 support team (Help Desk)
Strong customer service skills including verbal and written communications
Superior time management skills including sense of urgency and proactive approach
Strict adherence to professional ethics
Ability to work on and successfully complete multiple projects at the same time
At least three years of relevant technology experience in related technical environment preferred
Bachelor’s degree in Computer Science or related degree preferred, Associates degree with strong practical experience may be acceptable or MCSA certification
Excellent knowledge of Windows Server 2008 server and newer
Excellent knowledge of Microsoft Active Directory Services and powershell
Excellent knowledge and experience with VMware virtualization products
Excellent knowledge and experience in storage area networks including administration, change management, and troubleshooting
Knowledge of networking concepts
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
Please view Equal Employment Opportunity Posters provided by OFCCP here
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information

Assistant VP Systems & Operations Resume Examples & Samples

Oversee management of the University's operating systems assets. These activities include, but are not limited to, performance monitoring, planned/emergency upgrades, patching as needed, etc. Continually explore technologies and techniques leading to more efficient operations
Oversee operation and monitoring of mission critical server resources with a strong emphasis on virtualization whenever practical
Oversee operation and management of the University's central data storage facilities, including on site data center, as well as management of database administrators servicing the University's central applications suite
Manage the University's central access control (user name/password management) operation
Manage the internal UTSW CoLo (Co-Location) site used by various university departments. Assist in disaster recovery rehearsals and oversee the configuration, management, and oversight of University computing assets at the offsite DR/CoLo center
Direct the installation of required hardware/software configurations as new systems are implemented. Manage resources tasked with troubleshooting activities and assisting users in defining requirements and costs for proposed new systems procurement. Oversee administration of the University's Office 365, Exchange, and Outlook platforms
Prepare annual capital and operating budgets for SOG. Serve as liaison and negotiator with University vendor partners
Participate as needed in IR departmental and University strategic planning initiatives, as well as UT System interactions and initiatives. Manage projects using tools, techniques, and practices adopted by the Information Resources Department
Organize SOG operations and personnel for optimal performance. Create and sustain a strong technical organization that includes viable succession planning and cross training for key roles

IT Systems Operations Analyst Resume Examples & Samples

Performs assigned tasks of low to average complexity using established procedures
May coach Associate Analysts
Intermediate to advanced knowledge of one or more of the following designated area: IT product line, operational process, Utility domain (e.g. Gas end points or gas network, Electric end points or electric network)
Excellent analytical, problem-solving and technical troubleshooting skills
BA/BS in Computer Science, Business, Engineering or equivalent experience
Typically requires 2-4years of one or more of the following: IT product, Operational processes, Utility domain experience (e.g. Gas, Electric)
Knowledge of data analysis using GIS applications
Intermediate to advanced knowledge of MS Excel
Working knowledge of SQL (MS Access, SQL Server)
Basic programming/scripting knowledge (example – C programming, VBA)
Basic IT Networking, RF Communication knowledge
Ability to develop technical documentation of medium complexity
Software and Hardware test plan development and execution experience
Safely maintain and operate systems, tools and equipment within the center that provide services associated with PG&E’s SmartMeter™ Operations Center
Provide operations support as assigned in monitoring, scheduling, analyzing, diagnosing and resolving problems
Communicate all issues, incidents, exceptions, problems, changes, outages, maintenance, root cause findings etc. in accordance with established policies, procedures and guidelines

Business Systems Operations Associate Resume Examples & Samples

Recordkeeping system maintenance
Data mining using software for reporting purposes
Product support for shareowner and broker dealer self-servicing
Research issues utilizing a documentation repository for the recordkeeping system
Microsoft Office Suite of tools
Adobe Acrobat – PDF tool
Ensure reports are scheduled accordingly (i.e., daily, monthly, quarterly, annual)
Verify the reports portray accurate information based on information requested
Complete requests from internal associates for additional reports
Work with recordkeeping system to research and implement new products or enhancements
Effective communication and telephone customer service skills
Associate Degree (or equivalent hours) and/or 2 years work related experience
Strong analytical skills coupled with an understanding of basic office technology and its application
Experience in Microsoft Office tools (Access, Excel, Word, PowerPoint, etc.)
Above average written and communication skills
Bachelor Degree in business or information technology (or equivalent hours)
2 Years work related experience in a position working project management and/or record keeping systems

Senior Systems Operations Engineer Resume Examples & Samples

Manage the entire IT infrastructure including making recommendations for planning, design, configuration, operation and administration
Analyze, design, create, maintain, and enhance infrastructure, automation, security, and monitoring systems
Rack and stack server and storage hardware in the data center; perform analysis, diagnostics and problem resolution
Actively engage and assist other departments at Lending Club with technical computing requirements
Facilitate continuous and automated deployments of applications
Participate and support disaster recovery exercises
Participate in the on-call rotation supporting the IT infrastructure
Significant years of experience in a medium to large scale Linux environment
Solid experience with VMware, VCenter, ESX, CloudStack, or AWS
Advanced experience with monitoring and logging in NewRelic, Nagios, or Splunk
Experience with Cisco server hardware and UCS Manager
Automation experience in using Puppet, Salt, or Jenkins
Solid coding experience in Bash, Python, or other scripting languages
Experience in datacenter operations, planning, and implementation
Advanced networking knowledge in DNS required and f5 load balancers preferred
Experience and advanced skills with big storage. EMC VMAX preferred
Experience in data encryption and file transfer technologies
Experience with software development infrastructure support such as Git, Artifactory, or Jenkins
Experience supporting databases and big data in Oracle, Postgres, MySQL, MongoDB, Neo4j, or Hadoop

Senior Systems Operations Engineer Resume Examples & Samples

Maintain and manage the entire IT infrastructure both on premises and the cloud (AWS)
Implement and manage continuous delivery systems and methodologies
Understand, implement, and automate security controls, governance processes, and compliance validation
Identify appropriate use of AWS architectural best practices
2+ years of experience in an AWS environment (100+ applications)
Experience with VMware, VCenter, ESX, CloudStack
Automation experience (Puppet, Salt, Jenkins, CloudStack, VMware, etc.)
Experience supporting databases and big data in Aurora, Oracle, Postgres, MySQL, MongoDB, Neo4j, or Hadoop

Mission Systems Operations Specialist Resume Examples & Samples

Perform system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture
Install, configure and maintain multiplatform systems hardware, software and components
Evaluate complex system's production readiness and supportability
Perform the restoration of complex computing service operations
Perform complex system problem identification and resolution
Integrate security solutions into information systems
Monitor system performance to support capacity planning, backup and disaster recovery planning
* CURRENT TOP SECRET/SCI CLEARANCE WITH FULL SCOPE POLYGRAPH IS REQUIRED FOR THIS POSITION

Systems Operations Specialist Resume Examples & Samples

Sets up administrator and service accounts
Makes recommendations to purchase hardware and software; coordinates installation and provides backup recovery
Develops and monitors policies and standards for allocation related to the use of computing resources
May program in an administrative language
Develops and implements testing strategies and document results
Provides guidance and work leadership to less-experienced staff members; and may have supervisory responsibilities
May serve as a technical team or task leader
8-10 years of directly related experience in systems administration and analysis

Senior Member Eng Stf-systems & Operations Analyst Resume Examples & Samples

Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness in problem solving and displays analytical thinking techniques. Ability to decompose a problem and devise alternate solutions or methods for investigation
Experience in operations research or operations analysis, design of experiments and statistical methods
Operational experience (military), such as Surface Navy experience – Surface Warfare Officer, Tactical Action Officer (TAO) qualified AEGIS, Post Department Head, JPME 1, CTF Staff, ADC, SCC Operational Experience (real world or test/training) in either the Ballistic Missile Defense, Anti-Air Warfare or Surface Warfare mission areas
Experience with hands-on simulation based analysis
Ability to read software programming languages; familiarity with C/C++ or Java
Ability to perform assigned tasks with minimal direction from manager
Ability to provide technical oversight and coordination among a project team
Ability to plan tasks to meet constraints of cost and schedule
Ability to work with other engineers, whether peers or juniors, in a technical task
Strong work ethic and self-motivation
Strong customer focus with a proven record of outstanding customer satisfaction
Demonstrated ability as team player to build consensus among peers and build effective relationships with multiple customers
Demonstrated ability to effectively manage change, identify issues, work with stakeholders to develop solutions
Must be able to obtain & maintain a secret security clearance
Strong academic background in modeling and simulation, logic, and/or applied math
C/C++ software programming experience is desired but not required
Ability to obtain Secret Clearance required

Senior Systems Operations Specialist With Polygraph Resume Examples & Samples

Interacts with users and evaluates vendor products
Makes recommendations to purchase hardware and software, coordinates installation and provides backup recovery
Oversees implementation of testing strategies and documentation of results
Provides guidance and work leadership to less-experienced staff members, and may have supervisory responsibilities
10-15 years of directly related experience in systems administration and analysis

VP of Business Systems Operations Resume Examples & Samples

Plan, develop and manage the operations team to operate as a collaborative unit that supports their constituents and each other
Coordinate the departmental interlock necessary for success in aligning all departments towards company goals
Ensure that there is one source of the truth across all departments
Manage the reporting and analytics needs of the business
Plan and manage the operations department budget, including all of the software (licenses) and consulting projects of the business that impact operations or reporting/analytics
Meet weekly with team members to ensure they are progressing on initiatives as well as properly enabled to accomplish department goals
Meet monthly with departmental stakeholders to ensure that their needs are being met
Recommend potential process, systems and (data) policy improvements to enhance the efficiency and quality of the work done by the departments, year over year
Represent Department in cross functional meetings where decisions are made that will affect business systems operations and / or corporate or departmental information needs. E.g. product launch and pricing meetings
Participate in strategic planning for stakeholder departments to better understand their longer term needs
Ten or more years of operations management experience in subscription based organizations with significant and sustained growth
Five or more years’ experience successfully managing and motivating a team
Extremely strong organization, communication, analysis and presentation skills
A bachelor’s degree or the equivalent
Experience with research, advisory, SaaS or analyst based companies
Experience in requirements gathering as well as systems planning and evaluations
A deep understanding of business process modeling and process design
Analytics and Performance reporting experience a plus

Systems Operations Analyst Resume Examples & Samples

Monitor / Manage z/OS consoles and online CICS Regions
Monitor Production Batch processing using Zeke / Zebb Scheduling package
Monitor Operating System thresholds (memory utilization, CPU utilization, data storage space, etc,)
Follow escalation procedures and open / update CMS tickets as required
Familiarity with z/OS environment – MVS, JES2, ISPF, Utilities, JCL
Familiarity with job scheduling software – ZEKE, CA7, ESP, Control-M
Knowledge of standard operational practices for batch application support
Skill in controlling processing through central console commands
Skill in maintaining a continuous production level and meeting service level agreements
Skill in following oral and written technical instructions in English
Skill in maintaining complete, accurate written records in English
Ability to communicate effectively in English verbally and in writing
Ability to establish and maintain effective working relationships with employees, clients and public

Systems Operations Analyst Resume Examples & Samples

Makes use of available documentation to resolve errors and identifies/implements documentation gaps
Responds in a timely manner to questions and requests from incoming calls and incident tickets
Proactively maintains contact with clients, and serves as client advocate to internal organizations
Demonstrated knowledge of financial services industry
Demonstrated knowledge of mainframe operating systems
Knowledge of clients' objectives/business priorities and FIS' role in achieving them
Ability to effectively use production control tools and resources that encompass mainframe processing, with a working knowledge of a job scheduler like control-m
Excellent customer service skills that build high levels of customer satisfaction for internal and external customers
Flexibility, versatility, dependability
Ability to analyze system processing delays, failures and errors to determine the appropriate action necessary for resolution

Senior Systems & Operations Engineer Resume Examples & Samples

Configure & fine-tune JVMs, Apache, Tomcat environments
Configure servers, Virtual machines & Operating systems
Monitor site stability and performance
24x7 on-call support of the Datacenter Infrastructure
Prioritize tasks and work independently yet interact well within a project-oriented team environment
Ability to solve problems quickly and automate processes
Documentation of current and future configuration processes and policies
Troubleshoot problems with hardware, software, network, and security administration
BS degree in engineering or equivalent
5+ years of industry experience working in a high volume, large scale data networks
Strong hands-on experience in application administration and application deployment with Apache, Tomcat & MySQL is mandatory
Must have a successful track record of deploying systems and application in high availability/high volume environments (min 10+ Nodes)
Knowledge of reliability and security requirements is essential
Prior experience interfacing with and/or working in datacenters is a must
Hands-on experience provisioning Linux servers for server side deployment
Hands on experience in backup and restore tools are a must
Release Engineering – Ant build and continues build and deployment
Advanced skill levels with Unix shell scripting and other scripting languages (Bash, Perl, Python) required
Knowledge of Windows media, Quicktime and Flash is a big plus
Hands-on experience in integration with monitoring tools (Nagios) is plus
Working knowledge XML, Java and other server side technologies for a J2EE stack is an asset
*YuMe is currently NOT accepting resumes or applications from third party agencies. All unsolicited resumes/applications from third party agencies will be deemed a gift and no fee shall be due the agency***

Systems Operations Analyst Resume Examples & Samples

Ability to prioritize, organize and complete work tasks within given timelines
Good interpersonal skills and a strong communicative ability in English, both verbally and in writing, Swedish language would be a merit
Appetite for change in an ever changing environment

Senior Systems Operations Analyst Resume Examples & Samples

BAU activities including system monitoring, verifying the integrity and availability of all services, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as batch processing and backups
Application deployment, management, troubleshooting and monitoring
L2/L3 technical support
Both fulfilling and providing work handover information to the next/previous shift team
Scripting: Bash, Perl, Python or Ruby; Proficient level
Excellent troubleshooting abilities
Apache Tomcat/HTTPD administration and performance tuning
Good understanding of ITIL methodologies
Good communication abilities
Zabbix or other monitoring Tools
Networking protocols such as TCP/IP networking and routing
Experience writing and maintaining high quality technical documentation
Java performance tuning
Jenkins administration

Systems Operations Analyst Resume Examples & Samples

Follows escalation procedures when appropriate to resolve errors in a timely manner. Including onsite hardware support
Monitors and responds accordingly to an array of system and application generated messages. Including onsite hardware alerts
Responds in a timely manner to questions and requests from incoming calls and incident tickets. Including onsite media management/hardware
Performs other related duties (offsite) as required
Demonstrated knowledge of FIS' products and services
Knowledge of basic hardware support, media maintenance, manual reboots, and remote access utilities
Ability to effectively use production control tools and resources that encompass mainframe, open system processing

Systems Operations Analyst Senior Resume Examples & Samples

Drives issue resolution by making critical decisions that may impact multiple clients' processing
Proactively investigates known and unknown error conditions and follows prescribed error correction procedures when they apply
Recognizes abnormal processing conditions, and makes appropriate response decisions
Recognize and implement/automate process enhancements
Monitors and responds accordingly to an array of system and application generated messages
Analyzes problems/trends with client's systems and applications, and takes steps to avoid recurrence
Works on internal and external projects of various sizes, complexity
Demonstrated knowledge of mainframe and/or open systems operating systems
Ability to effectively use production control tools and resources that encompass mainframe, open system processing, processor link/Connex software, ATM's, environments
Excellent analytical, decision-making, problem-solving, team, and time management skills
Positive outlook, strong work ethic
Ability to deal with predefined deadlines
Ability to analyze all system processing delays, failures and errors to determine the appropriate action necessary for resolution
Ability to use troubleshooting applications and tools for first and second level issues

Systems Operations Manager Resume Examples & Samples

Energy and passion for leading people and building highly effective teams
5+ years experience in information technology. Bachelor's degree in Computer Engineering or equivalent experience. 2+ years in people and operational management
Technical Knowledge in 2 or more technical areas (Linux/Unix , Security, Networking, software development)
IT security and data encryption fundamentals
Experience in deploying and supporting applications and infrastructure in a 24x7 production environment
Excellent customer service, communication, documentation, work prioritization and analytical skills
Experience working in multinational company across many regions and times zones
Record of talent development and performance management

Director of Systems Operations Resume Examples & Samples

Building, managing, and providing leadership to a team of professional staff
Setting priorities for the team to ensure task completion; coordinating work activities with other supervisors and managers
Collaborating with other levels of management and other departments to create and maintain efficient work processes
Collaborating with other levels of management, departments, and clients regarding requests
Ensuring timely, accurate and complete reporting to appropriate parties regarding the team’s operations
Evaluating current business processes and systems, ensuring cost-savings and risk control
Motivating, developing, recruiting and retaining employees while rewarding and cultivating a culture of high performing teams

Systems Operations Engineer Resume Examples & Samples

Experience supporting and troubleshooting IIS
Proficiency in Powershell and one of Python, PHP, Perl, or Ruby for operations scripts and text processing is expected
Working knowledge of one or more database products

Systems Operations Analyst Resume Examples & Samples

Drives issue resolution by making critical decisions that may impact multiple clients’ processing
Maintains peak performance at full capacity for all systems
Proactively maintains contact with clients and serves as client advocate to internal organizations
Minimum 2 years’ relevant experience as a Systems Operations Analyst
Demonstrated knowledge of FIS products and services or similar products/services, financial services industry and mainframe and/or open systems operating systems

Systems & Operations Specialist Resume Examples & Samples

Support Operations team (CSL, CFM and OM) during the ERP integration of APAC region
Required to accomplish the various systems (PMX, FSP, Oracle) which is the backbone systems for PS, and provide process knowledge and system support to operations team
Maintaining necessary legacy-business systems/processes during transition and ERP initiative roll out, data conversion for readiness for rollout
Expected participation in systems initiative that are led by HQ during evening hours
Operating tasks in the systems associated with cross borrowing and inter business transactions within the multiple ERPs
As and when needed conducting small group ‘Learning’ session, targeted audience, and record to elevate the operations team the knowledge on the systems
Data management and integrity, maintain good data records, working with operations team to reduce data defects
Expected to learn and be familiar on other associated systems that operations team that uses
Tertiary education (Bachelor’s degree / Diploma in an engineering, Systems, IT or business field from an accredited university or college or equivalent work experience
Some Knowledge of legacy-systems use (PMX, FSP, Oracle) or outage planning/execution systems
Strong communication skills as the incumbent needs to conduct hands-on sessions
Knowledge of MS office is a must
Self-motivated, good interpersonal and communication skills
Organized, able to set priorities and make appropriate decisions
Flexible and strong desire to learn new systems/processes/applications
Problem solver and team player
Knowledge of SAP/Oracle systems will be preferred

Principal, Enterprise Systems Operations Resume Examples & Samples

Support and Maintain the CyberArk windows server environment in multiple locations to support the multiple development, production and DR
Experience supporting users on Windows machines (Mac troubleshooting is a plus but not a requirement)
Able to provide support via screen share using Jabber or any other remote tool
Active Directory (resetting passwords & looking up group memberships)
VPN (Supporting users trying to login remotely)
Citrix
Mobile Email Support for Apple IOS & Android devices
Some VMWare experience
Has experience using a ticketing system
Troubleshooting different hardware and software
Great customer service skills
Supports a large internal user
Competency in MS Office Suite
Competency in support tracking tools
Prior experience supporting customers in use of application software desired
Proficiency in using support software tools is desired
Customer service orientation and/or prior customer service training
Microsoft Orchestrator Capabilities & Experience a big plus
Experience working with and focusing on CyberArk technology a plus

IT Systems Operations Manager Resume Examples & Samples

Provide root cause analysis with incidents and problems
Provide Project and Vendor Management as required
Manage all system platforms and ensure quality delivery of the required system services
Advanced troubleshooting and problem ownership for all systems
6+ Years' experience working with multiple platform environments (Windows Server 08/12, Azure Server Hosting, VMware, Exchange,O-365, and SharePoint). Within this, candidate must have hands on experience migrating Office 365 or Exchange to the Cloud
4+ years' Experience with Mobile Device Management specifically leveraging VDI with computers, tablets, and cell phones
4+ years' experience collaborating with multiple vendors on product purchases and hosting

Manager, Systems Operations Resume Examples & Samples

Team Lead for team of Unionized employees in the UC/PBX space
Business leader accountable to manage day-to-day business, challenges, and escalations
Is a participating member of the Atlantic operations leadership team and assists to set direction and drive improvement in process and business change activities across the operation
Provides constant and timely feedback to employees to recognize positive behaviors as well as constructive feedback to improve performance
Manages skills and technical training activities for team
Supports direct reports with all aspects of tools, clothing, security access, travel, telephony and network access
Becomes directly engaged in our most complex customer projects to provide oversight and represent the operations team
Administer all aspects of the safety program including maintenance of records
Provide technical & operational support to the team and other managers as required
Provide oversight to the workload coordinator in assignment of customer workload
Balance resources to meet priorities and service commitments by understanding regional, provincial and corporate goals
Control expense within corporate targets and manage overtime and training investments
Background in people leadership and business management
Ability to work with senior leaders, peers and staff to meet objectives
Ability to prioritize and manage multiple priorities effectively
Strong PC skills, and good working knowledge of standard office software
Familiarity with PBX / UC products and services
Leadership and people management skills and ability to work virtually with the broader team
Strong Bell knowledge of corporate structure and processes

Director, Cdra Systems Operations Resume Examples & Samples

Ensure day-to-day system support needs meet business expectations across Global Clinical Development and Regulatory Affairs
Partner with business to define and implement service levels for the support of mission-critical systems
Develop and implement a blended full-time staff and Application Services Delivery/ Managed Service Provider support model
Manage IT partners and vendors
Partner with Corporate IT Service Desk (Tier 1) to ensure coordinated support for both CDRA managed systems as well as enterprise IT systems used by CDRA
Works collaboratively with Corporate IT in the development and adherence to standards and governance, enterprise architecture and common infrastructure
Responsible for IT operational SOPs, compliance and workflows, and Deviations and CAPA
Responsible for IT compliance with all IT Information Security policies
Provides leadership and subject matter expertise on projects
Contributes to CDRA Systems Strategy and Governance
Responsibility for application support and project management employees
Responsible for management of vendor relationships and ensuring quality and delivery of service
Responsible for career development for Systems organization supporting one or more business function(s)

Systems Operations Specialist Resume Examples & Samples

Troubleshooting and RCA of data processing issues
Linux administration tasks; advanced command line usage
Develop and maintain process automation tools
Resolution of Incidents and Service Requests in accordance with SLAs and ITIL Incident and Change Management Processes
A working understanding of programming/scripting languages including Bash, Perl and Java
Strong background in Linux/Unix Administration; Expert level
Experience in financial markets and trading concepts
Configuration management tools including Puppet, Ansible, and Vagrant
Virtualization, including VMWare ESXi
Undergraduate degree in Computer Science or related discipline
At least 6 years’ experience in an equivalent discipline

Systems Operations Specialist Resume Examples & Samples

Using expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues
Following procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
Under limited supervision, troubleshooting order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers
Reviewing system capabilities, department workflow, and scheduling requirements
Using expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software
Reviewing security of operating systems
Performing recovery procedures, scheduling and backups, and monitors batch processes and troubleshooting when necessary
Performing complex IT operations, analyses and designs, providing guidance and expertise to more junior associates
This is a 24x7 environment and the position may require weekend scheduling and or working on other shifts
This position is not a Systems Administrator or Network Engineering position; however, prior experience in these areas is desirable
Working knowledge of Linux Operating System and good Linux command line skills
Experience with enterprise monitoring solutions
Excellent communication skills – Fluent in written and spoken English, ability to explain difficult or sensitive information in a diplomatic way
Working knowledge of Software deployment tools
Demonstrates ability to work in a project management environment
Demonstrate reliability, flexibility, and attention to detail
Team member must be willing to rotate through the following shifts as the need arises
O Periodic rotation through 3rd and 1st shifts

Senior Systems Operations Analyst Resume Examples & Samples

Demonstrate good knowledge of Linux
Demonstrate knowledge in Java, SQL and Perl
Demonstrate good ability in problem solving

Consumer Personal Systems Operations Specialist Resume Examples & Samples

Owns the research and data analysis for moderately complex projects
Represents the needs of the business during process improvement projects
First-level university degree or equivalent experience
Intermediate understanding of core HP businesses and the revenue cycle

Business Systems, Operations Analyst Resume Examples & Samples

Become a subject matter expert on the existing business systems that run the factory in order to guide the various operations teams on their applications
Evaluate requests and manage systems changes through post-implementation support
Work with cross-functional teams to problem solve with available tools
Troubleshoot issues on the production floor
Feedback system issues and improvements to the development team in support of operational efficiency
Systematically configure production lines and processes for multiple departments
Participate in new product meetings/trials in order to dynamically support the introduction of new products

IT Systems Operations Analyst, ESC Resume Examples & Samples

BA/BS in Computer Science, Business,Engineering or equivalent experience
Typically requires 2-4 years of one or more of the following: IT product, Operational processes, Utility domain experience (e.g. Gas, Electric)
Demonstrates full technicalcompetence
Seeks assistance from the supervisor or more senior IT Systems
Operations Analyst on unusual or more difficult problems
Performs assigned tasks of low to average complexity using establishedprocedures
May coach AssociateAnalysts
Intermediate knowledge of MODBUS, 2179, DNP and PGE 61850, TCP/IP
Intermediate to advanced knowledge of one or more of the following designated area: IT product line, operatinal process, Utility domain (e.g., Gas end pints or gas network,Electric ends points or electric network)
Able to work and communicate across multiple departments
Is able to perform all the duties of the Associate IT Systems Operations Analyst, and in addition
Provides 3 operations support in monitoring, scheduling, analyzing, diagnosing and resolving problems. Works closely withother IT groups and business groups such as Customer Care to ensure systems and data are maintained in an efficient manner. Applies knowledge of the operation, management, and maintenance of Smart Meter data, application, network and telecommunication systems,linked systems and peripherals in order to enhance SmartMeter operations. -Act in a lead capacity for notification/escalation management for critical outages and exceptions
Provides on-site or remote support for project implementation. Work closely withpeers, supervisor, team members, -suppliers, contractors PG&E leadership and others as needed to identify, plan, prioritize and implement project deliverables
Participate in design reviews, user acceptance testing, equipment trials and tests asrequested for new deployments, products and service offerings. Partner with Product Managers and technical architects to make recommendations for new or retired products as needed
Partner with and maintain a professional Customer/ Supplier relationship atall times when interfacing with suppliers and contractors
Assist other analysts and technicians as appropriate in developing their own technical skills through training, presentations and involvement in the process of maintaining and supporting these systems(installations, upgrades, troubleshooting, problem resolution, etc.) Create and maintain tra

Senior Systems Operations Engineer Resume Examples & Samples

Providing 3rd line support troubleshooting of many diverse technologies including but not limited to Exchange 2010; HP hardware; Windows 2008/2012; Active Directory; DNS; DHCP; Windows Clustering, SCOM, SCCM, ePO
Working to strict Change control governance
Acting as and constantly developing as a Technical expert within specified technologies
Providing in-depth investigations and root cause analysis of incidents and outages, reporting as in accordance with company guidelines
Act as escalation point for team members in the resolution of complex problems
Provide direction and ensure delivery of technical based projects
Working within published SLAs and OLAs
Act as a single point of contact for phone calls, emails and self-service tickets from internal staff regarding IT issues, queries and requests ensuring excellent customer service working from a call logging based system
High level technical representation on P1 issues; including conference calls and manage technical resolution
Publishing support documentation to assist IT colleagues in following defined IT processes
Ensure regular and clear updates are provided to the Systems Operations Manager and global operational teams
Providing technical solutions for BAU and project based requests, producing high level overviews and explanations as required
Proactive systems performance, management and maintenance
Provide support, administration and implementations across Production and test environments and an understanding of how applications interact with these systems
Deployment of new platforms and improvements to existing ones
Supporting the IT Operations and Engineering teams in delivering all aspects of support
Carrying out duties following internal policies and procedures in accordance with applicable laws, rules, regulations, good governance and Gallagher’s shared values, in particular, putting clients at the heart of our business

IT Systems Operations Resume Examples & Samples

Support and enhance GM business-critical PaaS/IaaS environments
Install, configure, integrate, deploy, upgrade, and manage web infrastructure, including but not limited to the following environments: VMWare, WAMP/LAMP, Cloud Foundry, and containers
Troubleshoot and resolve technical issues for managed software and aid in application integration for PaaS solutions running on VMWare and/or Microsoft
Identify opportunities and create scripts for automating deployments and recurring tasks
Act as a liaison with solution providers on technical issues and updates
Create and document technical processes for use by L1&L2 support teams
Interact and communicate with all levels of an organization including different solution delivery verticals
Minimum of 3 years of experience in the following
Experience with Automation Tools (Chef/Puppet)
Expert in scripting languages (i.e. JavaScript, PHP, Perl, or Ruby.)
Hands on experience with container orchestrators such as Kubernetes, or Docker Swarm
Hands on experience in configuration, change control, and source control
Pivotal Cloud Foundry, Red Hat Openshift or BOSH experience
Understanding of a Global Traffic Manager and Load Balancers
Understanding of Firewalls and GM Security Zones
Understanding of security related concepts/concerns within a full stack web application

Systems Operations Analyst Resume Examples & Samples

Education - Bachelor or higher degree
3 years to 5 plus years’ experience in working in IT services organization
3 to 5 plus years of Industry Experience in working with Enterprise Infrastructure Troubleshooting of Windows
Working knowledge of CMS ticketing tool – identifying criticality of the ticket, addressing them based on priority
Knowledge of server hardening, share hardening, user management and trouble shooting
Working Knowledge addressing onsite clients, resolving issues within specified time frame
Ability to analyze the problem, resolve the issues with in time frame
Working knowledge of supporting server class OS and troubleshooting issues on them
Exceptional communication skills in both written and verbal for ensuring effective communication with Onsite Team
Must be able to work as individual contributor and also works with in team
Must be flexible and to work in shifts as assigned
Stays current with technological developments in systems administration technology and recommends ways to take advantage of new technology
Ability to analyze problems, determine alternatives, and implement efficient solutions
Excellent knowledge and understanding of networking, storage technologies, and deployment tools
Knowledge or hands on experience with processes and administration in a distributed systems environment
Working knowledge of Windows SCCM patching tool
Working knowledge of Windows Security Hardening
Working knowledge of vulnerability management
Working knowledge of patch management

Systems Operations Specialist Resume Examples & Samples

Under limited supervision,uses expertise and knowledge to perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate to senior associates
Under limited supervision, follows procedures for startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
Under limited supervision, troubleshoots order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers
Under limited supervision, reviews system capabilities, department workflow, and scheduling requirements
Under limited supervision, uses expertise and knowledge to configure, install, maintain and upgrade computer systems hardware and software
Under limited supervision, reviews security of operating systems
Performs recovery procedures, scheduling and backups, and monitors batch processes and trouble shooting when necessary

Senior Systems Operations Engineer Resume Examples & Samples

Providing 3rd line support troubleshooting many diverse technologies including but not limited to Citrix; VMWare; Exchange; HP hardware; Windows 2008/2012; Active Directory; DNS; DHCP; SAN storage (EVA, Hitachi, Netapp, …); PVS and App-V
An ITIL qualification is desirable but not essential
A solid understanding of how applications interact with the Windows Operating System and Citrix forms an essential part of this role
Enterprise Microsoft products essential
VMware 5.5; essential
Citrix Xenapp 6.5, PVS 7.1; essential
Active Directory; essential
Hardware essential
High availability and DR concepts essential
Desirable Knowledge
Significant experience in providing 3rd level (or higher) support within a corporate environment is essential
Able to demonstrate key involvement in a technical project essential
Working with Microsoft and Windows based products essential
Mentoring and development of technical peers is essential
Experience of supporting high availability and large server estates essential
You will be a self-motivated achiever who gains satisfaction from providing excellent customer service
Able to quickly grasp and interpret salient information
Able to take a proactive approach without the need for supervision
Excellent analytical & interpretive skills
Excellent interpersonal skills with the ability to communicate with global technical teams
Autonomy for seniors and resolution of issues/team leaders

Systems Operations Specialist Resume Examples & Samples

Managing Incidents for both internal and external customers
Installing application updates and maintaining operational documentation and procedures
Perform real-time monitoring of systems for software/hardware errors, failures and capacity issues; troubleshoot, diagnose and escalate
Startup and shutdown of core systems, recovery procedures, scheduling, backups, and monitors batch processes
Troubleshoots order entry and market data connectivity issues of increasing complexity with clients, exchanges, market centers, and network providers
A strong background in a Unix/Linux Systems Administration
Someone who is agile and adaptable, with the ability to think quickly and deliver
Strong verbal and written communication skills, problem solving skills and have the ability to think a little left of field & outside the box
In addition to the above, you're very much a jack-of-all-trades and should have commercial experience with the following

Manager of Systems Operations Resume Examples & Samples

Financial Industry background
IT experience in multiple areas of specialization and/or systems administration
Experience leading IT teams in application support, implementation or system management
Experience in implementing or managing IT systems within a regulatory compliance environment

Senior Member Eng Stf-systems & Operations Analyst Resume Examples & Samples

Performs technical planning, system integration, verification and validation, cost and risk, and supportability and effectiveness analyses for total systems
Analyses are performed at all levels of system product to include: concept exploration, preliminary & critical design, detailed test & evaluation, installation, operation, maintenance
Ensures the logical and systematic conversion of customer or product requirements into solutions that acknowledge technical, schedule, and cost constraints
Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications
Conduct briefings at internal and external events including program reviews, design disclosures, customer meetings, etc
Systems Engineering experience in design, build, integration, test, and delivery of products and systems
Demonstrated expert abilities to decompose complex problems and devise alternate solutions or methods for investigation
Exhibits an exceptional degree of ingenuity, creativity, and resourcefulness in problem solving and displays analytical thinking techniques
Proficiency in data analysis, design of experiments and statistical methods
Demonstrated strong ability to successfully lead teams of diverse skills and backgrounds
Proficient ability to collaborate with peers and leaders to develop technical solutions to complex engineering problems
Independent high-performer that can execute assigned tasks with minimal direction from leaders
Demonstrated ability to plan and successfully execute tasks to meet constraints of cost, schedule, and technical scope
Demonstrated ability as team player to build consensus among team members and build effective relationships with stakeholders
Demonstrated ability to effectively manage change, identify issues, communicate status, and deliver successful results to customers and stakeholders

Systems Operations Manager Resume Examples & Samples

Linux Systems Skills
Python and Shell scripting
Previous Team Leadership Experience
Ability to communicate effectively with both technical and non-technical individuals
Understanding of SDLC methodologies
Track record for being detail-oriented with a demonstrated ability to self-motivate and follow-through on projects

Systems Operations Specialist Resume Examples & Samples

O Must have availability outside of normal hours and on weekends as required for on-call coverage and extended systems maintenance and upgrades
Financial markets, trading and clearing systems a plus
Network and network forensic analysis (packet capture analysis)

Senior Systems Operations Analyst Resume Examples & Samples

Uses existing procedures to solve standard problems; analyzes information and standard practices to make judgments
Recognizes how pieces of information relate to one another and identifies root causes, patterns or logical errors
Identifies data requirements and collects all relevant data needed to analyze a problem, situation or issue; considers reliability of data and sources before utilizing and referencing
Tracks and monitors multiple aspects of a project simultaneously (e.g., project deadlines, performance to specifications and requirements)
Applies knowledge of current IT trends when completing own work, solving and troubleshooting problems/issues as they arise and monitoring status
Recommends and completes detailed solutions to problems
Uncovers customers’ hidden needs, issues, or “actual” requests” by asking insightful questions and developing rapport; gains customer loyalty by consistently resolving technical problems

Securities Systems Operations Analyst Resume Examples & Samples

Minimum of two years’ Banking and Securities Processing experience or equivalent
Highly proficient with personal computers as well as pertinent mainframe systems and software packages
Demonstrated experience with the banking and securities industry in accounting, research, processing and knowledge of all security types and terminology
Detail oriented and accurate in a fast-paced, high volume area
Associates Degree in Business, related field or equivalent experience

Senior Systems Operations Analyst Resume Examples & Samples

Experience of working with Monitoring Solutions such as HP Operations Manager, HP Omi and HP NNMi
Experience of working with Big Data Solutions such as Splunk
Good general knowledge in Linux and Windows operating systems as well as network management knowledge
Experience with ITIL
Experience with monitoring (Zabbix, Nagios) , Elastic, Logstash, Kibana ,and metrics (Graphite, collectd, statsd)
Experience with SNMP based monitoring tools, including knowledge of MIB structure, OID notation, NetFlow data, RMON probes and counters
Programming experience in Python, Javascript and scripting languages such as Perl
Extremely effective communication and presentation skills across all levels in the organization
Comfortable working in a fast paced environment
Self-starter and results-oriented
Splunk, HP OML, AppDynamics
SQL query and data model
Amazon AWS cloud services

Associate Control Systems Operations Analyst Resume Examples & Samples

Assess Real-Time equipment failures in Real-Time and coordinate repairs/replacement with appropriate vendors and users
Assess stability conditions of the Real-Time EMS computer systems, functions, Remote Terminal Units (RTU),
Programmable Logic Controllers (PLC), and Intelligent Electronic Devices (IED) and determine the root cause of problems, actuate corrective action unilaterally, if appropriate, or activate additional resources, as necessary
Manage and monitor Control Systems computer networks
Perform computer system audits and administer security policies
Install new equipment and systems to support Transmission Control Operations
Serve as the first line of user support for all of the equipment essential to all EMS user functions (e.g., Consoles, Routers,
Firewalls, CRTs, Application Interfaces, Radio & Telephone system, and Voice recorders.)
Coordinate work activities with other user and /or support organizations related to EMS interfaces (e.g., Information Systems,
Substation Engineering, Substation Operations and Telecommunications, etc.)
Perform Real-Time System configuration functions such as system restart/reset (e.g., system performance monitoring, problem resolution/documentation, etc.)
Perform/execute first level administration tasks for EMS computers and related infrastructure systems
Observe all company safety procedures when performing installation, repair, maintenance, and testing responsibilities
Analyze technical work procedures and make recommendations to improve processes and increase activity
Accept responsibility for long-term projects, coordinate activities and report results to supervision
Develop procedures and standards concerning EMS operations and maintenance, as required
Review and write security policies as required for NERC Security Compliance
Ability to demonstrate working knowledge of technology and operating skills associated with workstations, LANs, distributed computer systems and operations, communication systems and interfaces; digital and analog circuitry
Ability to use diagnostic and test equipment
Ability to operate a motor vehicle - TDL required
Ability to communicate clearly and effectively, orally and written
Working knowledge of the use of computer applications (Windows, editors, spreadsheets, word processors)
Ability to pass a background check

Industrial Market Systems Operations & Transformation Leader Resume Examples & Samples

At least 5 yrs experience in Sales, Sales Operations, Business Analysis
At least 3 yrs experience in Project Management or Business Transformation
At least 1 yr experience in Finance

Systems Operations Night Shift Resume Examples & Samples

Exceptional customer service
Ability to work nights
Superior organization skills
Ability to create instructional and technical documentation
Resolve problems creatively using technology
Skilled in applying a variety of triage and analysis techniques
Knowledge of Unix, scripting, SQL and programming languages
Degree or comparable work experience

Systems Operations Manager Resume Examples & Samples

Manage B2B enterprise system and implement technology projects supporting Kia Motors American short-term and long-term strategy. Work with senior leaders in defining organizational strategy and integration best practices into technology platform. Ensure the overall health of the enterprise system to best support business priorities, internal and external stakeholders, and Level 2 support system
Manage and support the administration of the Kia University Learning Management and Content Systems, which include system enhancements, course launches, and integration of next generation learning technology into current learning platform. Assist in the development of strategies to improve training adherence, certification attainment, business intelligence, KPI integrations, and learning best practices
Develop, manage and support retailer training and certification incentive programs. Launch new strategies to keep the retailers motivated to achieve training and certification targets
Lead the development, administration and distribution of training, certification and ad-hoc performance reports. Delivery zero-error training and certification management reports. Performs adhoc data analysis to identify data correlations for improving training delivery and effectiveness
8+ years of IT project management experience and at least 4 years of system development experience in technology such as SharePoint, .Net, mobile, etc
5+ years of experience building and managing business operations and high availability enterprise systems
Experienced in working as a techno-functional leader handling multiple stakeholders
Knowledge of learning management and content systems required, and automotive dealership operations preferred

Systems Operations Analyst Resume Examples & Samples

Support the Business Analytics Manager in creating, revising and instructing organizational processes and Data Governance standards
Provide systems desk side support by addressing user issues one on one in a timely manner
Document user errors and build a quantitative report for the Business Analytics Manager
Document system errors and modifications, communicate them to the Business Analytics Manager and work with the IT team who will initiate a resolution with the systems provider
Develop and document systems best practices and communicate them to the user
Data entry in areas that are administration access only (Vendor ePLM logins, new factory onboarding and Vendor/Factory information updates)
Conduct regular training sessions for new and existing users
Communicate system changes, modifications and best practices to all the users on a daily basis via email and a weekly basis though group meetings
Collaborate with the Business Analytics Manager in providing a weekly systems newsletter
Assist the Business Analytics Manager with the onboarding of new customers by identifying the customer's vendor standards for the receiving and delivery of their purchases

Digital Asset Management Systems Operations Manager Resume Examples & Samples

Participate in and oversee the migration and ingestion of 800,000+ digital assets from existing inventory database
Develop, update, and expand the metadata, ontology, and taxonomy of Showtime Networks’ catalog to ensure relevancy, accuracy and completeness
Maintain and set forth workflows and standards for naming, tagging, and formatting new and existing assets
Design and implement a prequalification process to ensure all image, video and audio elements meet required distribution standards and specifications
Maintain metadata requirements and values that will serve as a global standard and assigns appropriate metadata for assets to ensure accurate usage rights
Responsible for setting all security measures associated with all users of the system and the assets in the system
Run audits, troubleshoot and determine needed course of action to fix or replace assets as needed. Archives and purges files as necessary
Propose system changes and functionality to solve functional and user interface (UI) errors and failures
Oversee the DAM digital screening room, and support on-going DAM user interface optimization, driving navigation enhancements according to best practices & user feedback
Develop policies and procedures for the curation of born-digital materials in accordance with scalable industry methods
Stay informed of latest DAM technology trends and innovations
Prior experience working with digital production workflows strongly encouraged. Conceptual knowledge of transcoding, editing, and managed file transfers
Prior experience implementing digital or media asset management systems, strongly encouraged
Preferred experience with Open Text Media Manager, Levels Beyond/Reach Engine, Prime Focus Clear
Knowledge of video editing tools (avid, FCP, Adobe Premiere and other DVWs), a plus
Knowledge of master data management, a plus
Computer literacy and proficiency in data querying tools, such as SQL, MS Access, and Excel a plus

Systems Operations Analyst Resume Examples & Samples

Review payment transactions for monthly reporting
Assist with analyzing transaction register trends for system and/or training opportunities
Perform daily automation file reconciliation
Conduct quality assurance reviews for field staff
Identify system improvements and work with manager regarding change
Ability to manage time effectively, set priorities and meet deadlines
Knowledge of Microsoft Office applications
Preferred - Knowledge of one of the following program platforms: Windows, Web
Proven analytical, detail-oriented and critical-thinking skills
Ability to learn and apply knowledge of new and diverse computer systems and applications
Ability to learn and adapt to change
Healthcare systems background a plus

Systems Operations Specialist Resume Examples & Samples

Candidate must be a U.S. Citizen
Top Secret Clearance with polygraph required for position
Systems Analysis

Intern, Business Systems Operations Resume Examples & Samples

Perform analysis and assist in reporting as needed
Makes or assists in making oral or written presentations
Collaborate with other functional areas on various projects as needed
Full-time student enrolled in an accredited 4 year university or college; preference given to students with 3.0 GPA or above
Curriculum focus in Industrial Engineering, Information Technology preferred
Knowledge of agile methodology a plus
Dates of Internship are May 15-August 4, 2017; availability to work M-F 8am-5pm during this time frame
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Motivated self-starter with business aptitude and detail oriented
Excellent communication (oral and written), presentation and analytical skills
Knowledge of the PBM or healthcare industry a plus

Junior Systems Operations Analyst Resume Examples & Samples

Liaising with Operations to ensure data integrity and to report on the progress and completion of tasks
Day to day processing including maintenance of transactions, cash application and monitoring of the business systems utilised by the EMEA region
Providing timely accurate advice and data to Operations, Finance and other teams within the business
Data querying and reporting
Investigation of issues
General system set-up and maintenance requests
User access set-ups

ISV Business Systems & Operations Analyst Resume Examples & Samples

Bachelor's Degree in Management of Information Systems, Software Engineering, Computer Science, or equivalent experience
3+ years experience as a systems analyst, or functional/technical consultant
Data-driven, analytical with strong problem solving skills
Excellent communication skills; both verbally and written
Ability to communicate with all levels of the organization across all departments
Strong focus on process, process improvement, and data quality
Technical skillset to include database design and analysis; reporting and analytics
Ability to collaborate and form partnerships with business colleagues
Ability to multi-task and manage concurrent projects in various stages of development
Basic to intermediate knowledge of Salesforce CRM
Experience with, or use of, an iterative, agile approach to Software development
Hands-on experience with business processes across multiple data domains
Previous experience with Salesforce and related technologies
Experience working with large, complex data sets

IT Systems Operations Resume Examples & Samples

Contact application lead, business owner, and lead business stakeholders by shift as needed
Lead support for one or more local unique applications, only if the site has local unique applications
Perform asset audits
Build clients (GMOL/plant floor/wireless) per automated build script
Configure a plant floor scanner
Produce Cornerstone documentation and follow-up on compliance
At least 2 - 5 years on site Manufacturing and/or IT experience
A bachelor’s degree in a technical discipline or equivalent experience
Expertise in executing, testing & validating OS & patches via Change Control
Expertise in maintaining server configurations to a central standard
Expertise in operations support - responding to requests and providing ongoing day to day support at the site level
General knowledge of performing administrative tasks for a VM farm server
Experience with Windows Server operating systems
Knowledge of IT Security, e.g., Threats & Vulnerabilities
Relies on experience and judgment to plan
Demonstrates initiative by reaching beyond work assigned to improve output and/or help others
Ability to understand an application’s design in the plant (how hosted, what database/OS) for all vital and critical applications at the site
Basic understanding of LAN/WAN concepts (knows what TCP/IP is)
Knows the basic topography of their plant
Basic understanding of wireless communications in the plant
Know which operating systems run on which server hardware
Basic understanding of VMWare concepts (which is the host, etc.)
Knowledge of GMIT Incident Management Processes with strong incident management & trouble shooting skills
User level skill set of monitoring tools like Site Scope or HP-OM
Able to maintain server configurations to a central standard and providing operations support - responding to requests and providing ongoing day to day support at the site level
Exercise a high level of independent judgment

Technical Specialist Production Systems Operations Resume Examples & Samples

Ability to prioritise effectively and execute tasks in a high-pressure environment
Ability to work collaboratively and build relationships at all levels
Good analytical problem solving skills and understanding root causes
Highly logical thinker and skilled in identifying issues/problems
Previous experience in operational support of mission critical services in large scale environments, preferably mining/resources
Previous experience working in an IT Operations Centre is highly preferred
Infrastructure/network management experience in IT and / or process control in a large and remote environment
Familiarity of ServiceNow (or familiarity with ITSM systems) and SAP
Proven track record in delivery of support services

Systems Operations Specialist Resume Examples & Samples

Performs complex systems development and design work that may include logic design, I/O design, firmware development, model formulation, manufacturing and development cost projections, computer architecture analysis and design, and analog or digital systems engineering
Performs systems modeling, simulation, and analysis
Plans upgrades of operating systems and designs systems enhancements
Develops documentation on new or existing systems
Develops and conducts tests to ensure systems meet documented user requirements
Identifies, analyzes, and resolves system problems
Provides system/equipment/specialized training and technical guidance
Determines system specifications, input/output processes, and working parameters for hardware/software compatibility
Provides guidance and work leadership to less-experienced systems engineers and may have supervisory responsibility
May serve as a technical team or task lead
Serves as liaison with clients, participating in meetings to ensure client needs are met
Masters Degree preferred
Demonstrated on-the-job experience on projects using Scrum/Agile methodology
Minimum of 2 years demonstrated on-the-job experience soliciting customer requirements and working with developers and infrastructure teams
Minimum of 2 years demonstrated on-the-job experience creating user guides and training materials and providing in-person web application training
Minimum of 2 years demonstrated on-the-job experience performing system testing
Minimum of 2 years demonstrated on-the-job experience providing IT System/application O&M support
Demonstrated on-the-job experience analyzing application or interface data to detect or troubleshoot issues
Demonstrated on-the-job experience with DBMS client or familiarity with Sponsorâ€™s enterprise data repositories
Demonstrated on-the-job experience using Cognos reports
Demonstrated on-the-job experience with enterprise business applications
Demonstrated on-the-job experience with Sponsor system processes and procedures
Demonstrated on-the-job cloud experience
Demonstrated on-the-job experience with SQL
Demonstrated on-the-job experience with Sponsor's Partners' directive on the accreditation process
10-15 years of related systems engineering experience

Systems Operations Engineer Resume Examples & Samples

Drive resolution of issues identified via application and systems monitoring, as well as assigned tasks and incident tickets
Document processes, automation scripts, and infrastructure assets
Solid understanding of various Linux operating systems
Solid understanding of AWS technologies with an emphasis on application deployments that are highly available, cost efficient, fault tolerant, and scalable distributed systems
Experience in systems migration to AWS
Monitoring and logging experience in any of the following: NewRelic, Nagios, Datadog, SignalFX, Graphite, Splunk, Cloudwatch, or BigPanda
Coding experience in Bash, Python, or other scripting languages
Solid networking knowledge (DNS, Mail, Web, etc.)
Experience in container technologies (CoreOS, Kubernetes, etc.)
Designing and deploying scalable, highly available, and fault tolerant systems on AWS

Field Systems Operations Technician Resume Examples & Samples

Follows incident alerting and escalation process
Performs activities within agreed upon service level agreements
Provides dashboard reporting for management
Facilitates incident follow up and communication process with customers
Provides support to all support staff on problem resolution
Delivers upon metrics to assess and improve production support
Provide triage level support for LAN/WAN
Ability to document and implement projects related to applications, infrastructure, system upgrades, equipment relocation, and facility implementations
Demonstrate thorough understanding of FMC policies and procedures relating to information technology and educate users on these policies
Educate users on FMCNA and FMS IT policies and procedures as necessary
Ensures the integrity of all electronic data records by following FMC quality standards and the practice of Continuous Quality improvement
Reviews changes to support processes to ensure continuous improvement of the field operations process
Reviews and insures the accuracy and content of the service management system base

Rail Systems Operations Manager Resume Examples & Samples

Extensive Knowledge of Rail Operations activities and available equipment
At least 5 years of experience in Engineering / Technical operational functions, preferably within a customer’s operational organization
Curiosity, anticipation, interest in future trends and new technologies, at ease in matrix organization
Able to multi-task (assist promptly the projects with their queries and conduct operations’ projects in parallel)
Management skills
Understand and action the principles of industrial safety and general safety and operations norms, rules and regulations
Advanced level Microsoft office, knowledge of simulation tools a plus
French and English required, other languages a plus (Spanish/Arabic/Portuguese)

Systems Operations Specialist Resume Examples & Samples

Perform real-time monitoring of systems for software and hardware errors, application failures and network incidents
Execute the Incident Management process and fulfill associated obligations of the Incident Management Assistant which is a part of Major Incident Management process
Monitor market data connectivity issues with clients, exchanges, market centers, and network providers
Update associated documentation and procedures according to existing process
Make sure shift goals are met which includes Incident, Event and Knowledge management processes execution within existing Operational Level Agreements
Maintain appropriate Continual Service improvement within Technical Operations
Open and collaborative, team player
Calm and professional under pressure

Senior Director, Systems Operations Resume Examples & Samples

7+ years managing day-to-day workflow of the server teams, including staff development and enablement through mentoring/coaching activities
7+ years leading team members to evaluate progress, identify risks or gaps, and provide support
7+ years managing a server portfolio of hardware and software and provide services related to deployment, operational support, and OS upgrades and patching
Responsible for the operational stability and deployment of solutions focused on Microsoft, Linux and Unix technologies, VMWare SDN platforms, and associated automation, ensuring a consistent and reliable infrastructure
Support the Business Technology / Enterprise environments and serve as technical escalation point
Collaborate with Infrastructure Program Management team to support deployments, refreshes, technology evaluations, or other efforts requiring cross-functional involvement
Proactively seek areas for growth or expansion and look for operational inefficiencies
Forecast need for hardware refreshes, create capital budget based on number of devices, and coordinate with server Build team to create refresh plan, aiming toward systems that get us toward cloud and virtualization when possible
Enforce Server System policies and standards created by Infrastructure Software Compliance team and verify appropriateness of new standards
Assist support vendors with resolving complex escalations relating to outages, troubleshooting, break/fix and other incidents when needed; accountable for issue resolution
Own the Server technologies/tools and associated processes
Manage multiple vendor relationships as well as monitor SLAs and vendor performance
Approve and report metrics for monthly recovery billing with business segments and supplier services
Review and approve invoices for services provided to Network team
Assist leadership with strategic planning and roadmap development

Systems Operations Specialist Resume Examples & Samples

Splunk, HP OpenView Operations, HP Omi, AppDynamics, Zabbix, Nagios, NewRelic
Good understanding AWS cloud services
Automation experience (Chef or Puppet or similar)

Field Systems Operations Technician Resume Examples & Samples

1-2 years related experience including networking and desktop support
Network+ Preferred
Valid driver’s license is required
Experience with customer support in a large scale and diverse environment of incident management, escalation procedures and related disciplines
Expertise with Help Desk procedures, call management systems and call tracking tools
Able to work independently to asses, analyze and provide recommendations for complex support issues
Good interpersonal skills with the ability to communicate effectively and clearly to all levels of management
Good analytical skills with a structured and methodical approach
Highly organizes with the ability to plan ahead for short to medium-term objectives
Strong service attitude; builds lasting customer relationships, strives for efficiency and effectiveness
Must be able to work in a fast paced team oriented environment
Exceptional personal, technical and organizational skills

Senior FM Systems Operations Manager Resume Examples & Samples

Ensuring contractual obligations with respect to Information Management systems and services are delivered and sustained
Ensuring Information Management systems and services operate in accordance with requirements
Ensuring project/client satisfaction with agreed outcomes and best practice methodology
Ensuring service delivery processes such as incident, change, problem and release management are managed efficiently and effectively
Ensuring operational support resource requirements are met
Managing operational support services to ensure operational support budget targets are met
Support the PGS Director in the recruitment / staff selection process
Preparing and review of service performance reports in accordance with requirements
Deliver initiatives in line with industry best practice to required cost, quality and timeframes
Deliver continuous improvement to operational support processes and procedures
Active project/client management including formal reporting and informal relationship management
Team leadership and management including day to day management of task delivery and performance of team members
Support the PSG Director with participation in staff performance reviews
Ensure services are provided in accordance with Company Policies and Procedures and ISO Certification requirements
Provide support to sales initiatives and bid and proposals as required
Degree level or equivalent in Science, Engineering or Computing subject or 10+ years equivalent combination of training and experience
A Project Management Certification e.g. Prince 2 Practitioner, PMI Agile Certified Practitioner
Good Experience in leading teams delivering information management and system services for FM industry projects
Good functional knowledge of FSI Concept Evolution and IBM Maximo FM Systems
Good functional knowledge of Microsoft SharePoint
Experience of using Microsoft SSRS reports and familiarity with Microsoft’s Business Intelligence Stack
Good Experience of managing IT/IS services and 3rd party service providers
Good commercial acumen
Excellent communication skills both written and verbal
Good experience in dealing with Clients and Customers at Senior Management Levels
Experience in managing the implementation of IT/S systems for Estates / Facilities Management Services contracts
Organised – ability to plan, prioritise and delegate where required
Strong leadership and management skills – able to lead and direct teams to achieve goals
Strong team player and role model, capable of gaining trust and support of team, senior management and Clients

Technology & Systems Operations Specialist Resume Examples & Samples

Support daily operation of various technical resources to ensure effective delivery of services to students and alumni in Career & Alumni Services
Facilitate daily tracking of operations, delivery of services to students and alumni, student activity and staff activity in Career & Alumni Services
In collaboration with Career & Alumni Services teams, Marketing, and University Services & Policy, design and edit HTML-based content for web, email, social media platforms to deliver quality, compliant, and consistent marketing and communications related to Career & Alumni Services
Facilitate back end logistics for events, including setup, registering, promoting, and tracking webinars, virtual info sessions, networking events, job fairs, resume booklet compilations, and other venues for the purposes of providing opportunities for employers, alumni and students to connect
Experience with CRM software, internet technologies, webinars, social media and information and contact data bases
Experience with excel, data analytics and management, and ad hoc reporting

IT Systems Operations Resume Examples & Samples

Hands-on experience with Unix/ Linux, JAVA, SQL, Weblogic
Excellent oral and written communication skills. Able to take highly technical discussions to the appropriate level to drive decision-making
Ability to work with multiple IT Teams to set and manage priorities and resolve issues

100

Critical Systems Operations Resume Examples & Samples

Identifying available patches and\or threats for all Operating Systems
Deployment of all patches\updates to our internal systems
Compliance assessment and reporting \ Educating stakeholders
Develop methodology for patching cycle including automatic identification of patch sets, and which patches to be applied to which systems, and scheduledutomated deployment
Provides leadership, mentoring, instruction and direction to less experienced team members
Review and maintain documentation for networks, systems, and sites
Leads the design of and establishes processes, procedures and metrics for implementation and support of the infrastructure
Defines performance and capacity targets, and develops tools and programs for operating, monitoring, supporting and measuring the infrastructure
Analyzes data, recommends and implements upgrades and configuration changes to the infrastructure
Manages large IT infrastructure related projects
Leads teams to resolve complex infrastructure problems
Represents the organization on cross-functional and inter-departmental teams
May be required to represent the organization with EMC customers
Hardening and verification of Compute Technology (Cisco UCS, VMWare, Dell and possibly others)
Patch management and mitigation based on scans, timely responses and mitigation
Apply STIGS and use automated vulnerability management tools
Perform security analysis and risk/vulnerability assessments
Work closely with other operations staff, engineering & delivery teams to partner on rollout of solutions or in maintain operations
Provide proactive health checks, capacity management, and Firmware updates as necessary to maintain the health of the environment
May be required to work nights\weekends

101

Technology & Systems Operations Specialist Resume Examples & Samples

Administer daily operations of internal, external, and online technical resources (such as Chronus) to ensure effective delivery of services supporting departmental programs and initiatives
Create and administer program reports using all necessary technology tools (such as Chronus, Qualtrics, CampusVue, etc.) as directed by leadership
Collaborate with University departments to develop, deliver, and administer new Student Affairs initiatives that support departmental and institutional objectives
Manage project development for Student Affairs initiatives, including: defining requirements, assessing ROI, identifying important milestones, managing timeline, etc
Oversee daily tracking of operations, delivery of services, student and staff activity within the department
Manage assessment and survey development, administration, reporting, and analysis to monitor program quality and effectiveness
Knowledge of e-recruiting software, internet technologies, webinars, social media, and information and contact data bases
Experience assisting students and staff with use of technical resources, preferably in a higher education setting
Knowledge of student development theories, trends, and issues
Experience working in an online/distance-learning environment

102

Systems Operations Resume Examples & Samples

7+ years experience delivering and operating large scale, highly available distributed systems
Strong knowledge automation and experience with a scripting language such as Python, Perl, etc
Strong knowledge of operating systems and distributed systems fundamentals
Working familiarity with networking protocols (TCP/IP, HTTP) and standard network architectures
Strong understanding of databases, NoSQL systems, storage and distributed persistence technologies
Strong troubleshooting and performance tuning skills
Experience building multi-tenant, virtualized infrastructure a strong plus

103

Power Systems Operations Specialist Resume Examples & Samples

Application, engineering, design, operation, planning, and/or maintenance of utility power systems (transmission and/or distribution)
Performance monitoring and assessment of electric utility power systems (transmission and/or distribution), including evaluation of reliability performance mechanisms, electric service standards, and compliance with relevant codes
Power plant design, operation, maintenance, and testing for distributed generation facilities; or
Application of various digital technologies which modernize and automate grid operations to anticipate and respond to system disturbances, enable greater use of variable energy sources, including renewable energy, and which provide the capability for customers to manage their energy costs (smart grid technology.)

104

Specialist, Systems Operations Resume Examples & Samples

Lead continued implementation and growth of the CRM
Manages client relationships to ensure client needs and expectations are being met
Provides training, best business practices, system functionality, and processes
Creates and maintains business reference guides on system operations and database maintenance functions
Assists with access/deactivation of users within the CRM
Attends weekly meetings with the James E. Rogers College of Law leadership as an integral figure in the strategic planning of recruitment
Supports the execution of the James E. Rogers College of Law’s decision related communications
Project manager for acquisition and importing of prospective student data for the James E. Rogers College of Law
Recognizes, authenticates, cleans, and prepares data for database end-users
Acts as a primary contact for CRM technical support questions and requests from the James E. Rogers College of Law systems users and external system applicants
Facilitates, validates, and supports software integrations with the James E. Rogers College of Law CRM
Responsible for the development of data reports based on client feedback
Maintains quality assurance and control, project reporting, testing, training, and risk management procedures and monitors the system and related applications in order to guarantee proper performance
Bachelor’s degree required and three years of experience in procedural, management or business analysis work, or seven years of experience in procedural, management or business analysis work, or any equivalent combination of experience, training and/or education
Familiarity with project management principles and ability to manage multiple concurrent projects
Knowledge and experience with prospect management, student information systems, data stewardship, and communication plans/marketing
Knowledge of principles and techniques used in conducting business analysis, creating business cases, and writing functional specifications
Experience writing queries and assembling statistical information and reports
Experience developing and analyzing business processes and procedures
Excellent oral and written communication skills and strong organizational and interpersonal skills
Ability to manage time effectively
Ability to work both independently and as a member of a team
Ability to work cooperatively and respectfully with a diverse group of people within the James E. Rogers College of Law, across campus, and outside of the UA
Two years of work experience with CRM or digital information management application
Two years of experience with project management
Experience in helping lead software upgrades or implementations
Experience evaluating new product features and matching them to business need
Experience conducting governance discussions
Knowledge of higher education administrative systems and related business principles

105

Head of Production Systems Operations Resume Examples & Samples

Being accountable for program, deploy, operate and maintain of production systems across Petroleum
Manage value for the business by ensuring initiatives and changes are assessed and prioritised while ensuring business benefits and usability is assessed during any decisions
Accountable for the management of change to ensure the effective embedment and by implementing standard BHP Billiton criteria processes and procedures
Manages workloads based on urgency and technical availability ensuring high priority / urgent initiatives are implemented according to the agreed business priority
Leads, coaches and mentors team members to ensure delivery against strategic plans and performance targets
Manages the implementation of initiatives and changes to delivery innovation and productivity gains
Strong Experience with operations technology eg. SCADA, PLC, Actuators and product control network is preferred, within the Oil & Gas industry
Experience in managing large teams of people to deliver against a business plan and within budget
Experience with performance management and in driving continuous improvement and cost effectiveness initiatives
Deep working knowledge and experience in Change, Release and Configurations Management in large and complex environments
Experience in major incident management, problem management in a 24/7 environment
Experience with forecasting and resource planning tools
Exposure/experience in safety ideally in the Resources Industry
Familiarity of ServiceNow (or familiarity with ITSM tools)
Proven knowledge and use of ITIL
Excellent written and verbal skills combined with interpersonal skills providing the ability to relate to a wide range of people
Dedicated leadership and mentoring programs
State-of-the-art facilities with WiFi enabled indoor and outdoor spaces collaboration and versatility
Parents room

106

Associate Director of Enrollment Systems & Operations Resume Examples & Samples

Coordinates with other departments across campus for interpretation and implementation of procedures and policies related to admissions systems
As backup to Director of Admissions Operations, advises non-degree seeking students regarding courses, costs, and application process
As backup to Director of Admissions Operations, meets with non-degree students to facilitate enrollment and tuition payments
As backup to Director of Admissions Operations, advises auditors regarding courses, costs, and application process
Participates as a member of the university Operations Workgroup
Participates as a member of the ITS Advisory Committee
Liaison to Business Services for Deposit Refund Requests
Liaison to Academic Advising and Students for Transfer Course Evaluations
Processes and Edits Catalog Revisions
Minimum four years of Admissions experience in higher education
Knowledge of admissions procedures and policies
Must be able to answer complex questions related to university programs
Exceptional interpersonal, verbal and written communication skills required
Demonstrated, extensive experience utilizing Slate and MS SQL database to create reports
Strong time-management and organizational skills, high attention to detail, ability to work in a multi-tasked, deadline driven environment
Ability to work independently and as a member of a team
Ability to maintain accurate and concise information in the CRM and SIS systems
Proficient in Microsoft Office Suite, in particular WORD, EXCEL, Publisher, and PowerPoint
Compile resume/CV and cover letter in one pdf document and upload in the Resume/CV section
For further questions on the application process, please contact jobs@dominican.edu

107

Production Systems Operations Cell Operations Analyst Resume Examples & Samples

Experience with supporting IT infrastructure operations centers
Knowledge of various infrastructure technologies
Ability to develop and follow procedures for managing, monitoring, and reporting on operations
Ability to support 24x7x365 operations center, including supporting swing shifts from 2pm–10pm or mid shifts from 10pm–6am
HS diploma or GED and 6 years of experience with IT, AA or AS degree and 4 years of experience with IT, BA or BS degree and 2 years of experience with IT, or MA or MS degree
DoD 8570 Certification, including Security+, CASP, CISSP, or CISM
Ability to work independently and as a team member to solve difficult technical challenges on a global scale

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