Experience Manager Resume Samples

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K Mann

Keegan

Mann

58060 Little Knoll

Detroit

+1 (555) 813 9233

58060 Little Knoll

Detroit

Phone

p +1 (555) 813 9233

Experience Experience

San Francisco, CA

Adobe Experience Manager

San Francisco, CA

Paucek Inc

San Francisco, CA

Adobe Experience Manager

Provide hands-on, expert-level technical assistance to developers
Estimate the work-effort for their own tasks and exercises punctual delivery. Provide pro-active feedback on status and raise issues
Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts
Design and improve internal development methodologies around Adobe AEM solution
Utilize direction or guidance provided by Principal or Senior Application Engineers or Managers
Manage the technical delivery of custom development, integrations, and data migration elements of an AEM implementation
Participate in the analysis, design, and implementation of relevant WCM or eCommerce platforms such as Adobe AEM (CQ), SDL Tridion, Sitecore, Fatwire and CrownPeak, hybris, Oracle/ATG, Sterling Order Management, Manhattan Associates, Demandware, Intershop, and IBM Websphere Commerce

Detroit, MI

Digital Experience Manager

Detroit, MI

Crona-Dooley

Detroit, MI

Digital Experience Manager

Defining global digital learning opportunities and determine plans to deliver on these
- Manage globally distributed resources for most efficient and cost-effective results in copy editing, translation and localization, online publishing, etc
Drive thought leadership on simplifying and bringing consistency to the Digital service estate
Good levels of emotional awareness and intelligence, contributing to a positive professional environment
Be a critical member of our agile, friendly growth marketing and brand teams
Facilitating a collaborative approach across solution groups, project teams, LEGO Education, The LEGO Group and external partners
Monitor the mobile app performance and improve the performance by reducing errors and other pain points

present

Phoenix, AZ

Partner Experience Manager

Phoenix, AZ

Bruen, Rau and Haag

present

Phoenix, AZ

Partner Experience Manager

present

Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives
Prepares and runs operational performance reviews with the customer/partner and drives improvement plans
Work in a fast-paced environment and execute multiple engagements and events with competing priorities
Responsible for ensuring all renewal marketing materials support the product and professional development services accurately and are continuously relevant
Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
Manages the operational business relationship of A3 Partners; serves on account team

Education Education

Bachelor’s Degree in Marketing

Florida Atlantic University

Bachelor’s Degree in Marketing

Skills Skills

Strong conceptualization ability, strong visual communication ability, drawing skills and prototyping technique
Experience in a professional services firm desirable
Strong stakeholder management skills
Superior knowledge of Internet principles and web site production
Strong written and verbal communication skills
Broad commercial knowledge with sound business acumen
High level of communication influencing and negotiation skills, coupled with an ability to build relationships at all levels of the organization
A good understanding of the business use of IT and digital technology
A good understanding of the UK Insurance distribution landscape
Prior JAVA/Android and Qt/QML development experience a strong

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15 Experience Manager resume templates

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Digital Experience Manager Resume Examples & Samples

Track and drive analytics efforts to quantify and monitor UX optimization
Manage end-to-end UX of campaigns in collaboration with adidas and agency stakeholders
Working knowledge of UX methodology is a must
Hands on working knowledge creating wireframes, user flows and prototypes
High degree of self-management and drive
Deep understanding of digital/mobile marketing platform applications
An ability to turn creative experience requirements into digital
Experience with technical nature of developing digital marketing initiatives
Understanding about solutions or services related to new and emerging digital/mobile technologies
Experience of mobile web sites and/or native app projects
Experience in a multi-country digital deployment preferred

Assistant Service Experience Manager Resume Examples & Samples

Demonstrate ownership of disciplines and process adoption with technology and innovation that enhance the customers experience
Assist the Service Experience Manager (SEM) in coaching an interactive team of specialists who drive education efforts through influence and coaching to ensure the adoption of new behaviors and processes
Assist in creating business plans to help ensure service and sales goals are achieved
Develop relationships with both merchandising and store teams to effectively help lead and integrate change that promotes customer driven initiatives
Create competitive advantage by identifying issues, resolutions and future opportunities
Assist the SEM with financial aspects and budgets to drive efficiencies and continuous improvement within the organization
Assist with protecting security and privacy of customer information including education, compliance and disposition of issues
Perform all Service Experience, Cash Room and Communication procedures as applicable
Track record of successful results, for example, strong productivity and achievement of goals
Strong organizational, delegation and follow-through skills
Ability to prioritize multiple tasks in a fast paced environment
Proficiency in multiple operating systems such as, MS Windows, iOS and Android

Digital Experience Manager Resume Examples & Samples

Pro- active (engaging & impact-oriented) mindset, ability to think end-to-end
Strong experience to manage complex projects on a global level
Fluent English (verbal and written),
Four-year college or university degree with focus on Business Administration, or IT or related areas, or equivalent combination of education and experience
Minimum of 4 years of progressive work experience in mid to large scale project or program management (ideally in Digital Marketing)
Ideally PMI certified

Partner Experience Manager POS Resume Examples & Samples

Lead cross-functional teams to develop, pilot and implement new point-of-sale (POS) solutions that enable innovation, sales growth and adherence to all regulatory, legal and internal policy standards
Work directly with the CareCredit Sales team and clients to implement POS solutions
Prepare financial estimates and take a project through the required financial, technical and operational processes to be approved
Develop and manage rigorous project plans and timelines for key POS solutions
Work, as needed, with external consultants to identify innovation opportunities
Provide updates to Senior Leaders and other interested parties on project statuses
Work with Analytics team to develop project success measurement plans and communicate results
Benchmark and update competitive analysis to objectively measure organization's position in offering simple and safe POS solutions
Deliver project objectives
***Position can be located in any Retail Finance site with 15% travel required*****
5+ years of project leadership experience implementing enterprise level deliverables
3+ years of experience in credit card / promotional financing environment
Proficiency with Microsoft Office products
Bachelor's Degree or 5+ years' experience in a financial services industry
Excellent written and verbal business presentation and communication skills
Demonstrated strategic, analytical, statistical, and problem solving skills
Strong background in healthcare financing
Experience working with external consultants on product ideation and project management
Strong working knowledge of current CareCredit point-of-sale solutions
Demonstrated leadership and influencing skills. The applicant must provide example(s) of how they influenced multiple levels of an organization to implement a desired change
Global mindset, willing to leverage best practices regardless of source

Employee Experience Manager Resume Examples & Samples

Regular interaction with employees and managers on a variety of topics; consult on all aspects of employee relations, feedback delivery, performance management, etc
Coach managers and supervisors; help refine leadership, people management and communication skills
Conduct employee engagement interviews; provide anecdotal and hard data on employee experiences; identify and track patterns/trends
Deliver feedback tools to teams in support of individual growth and self-awareness; coach individuals through the feedback process, helping to identify actions and adjustments to make
Advise and counsel employees and managers on sensitive and non-routine employee issues; offer ideas, options and support in helping others develop approaches and work toward solutions
Support employee onboarding and off-boarding experience; conduct aspects of New Hire Orientation; exit interviews, etc.; act as resource to employees re: working at Pixar
Collaborate with Talent Partners to roll out employee programs and initiatives in support of Pixar’s talent strategy (including organizational design, talent assessment, talent development programs, etc.)
Maintain knowledge and understanding of current regulations, laws, industry trends, and practices that may affect the organization; advise accordingly
Provide HR policy/practice interpretation and guidance. Ensure policies, practices and programs are administered in a fair and consistent manner and in accordance with all applicable local, state and/or federal laws
Perform investigations of employee relations matters when applicable
Promote a culture of open communication and feedback
Bachelor’s degree plus a minimum of 5-8 years of progressive experience in Human Resources, 4+ in a generalist capacity
Excellent consultative, facilitative and coaching skills
Extensive working knowledge of general HR practices, programs and policies
Excellent working knowledge of federal and state laws and regulations governing employment policies and practices
Demonstrated ability to exercise integrity and sound judgment in complex and sensitive situations
Outstanding written and verbal communication skills; must be a direct, articulate and thoughtful communicator
In-depth knowledge and hands-on experience in one or more HR concentrations, such as performance/talent management, training and development, HR operations/HRIS, workforce planning, compensation strategies and pay practices, employee benefit programs, etc
Must possess strong active listening and critical thinking skills
Builds rapport quickly; establishes productive, trust-based and effective relationships with a wide variety of individuals across diverse client groups
Consistent history of accurately diagnosing and successfully supporting employee relations and interpersonal issues
High degree of integrity and honesty; demonstrated ability to exercise diplomacy, confidentiality and neutrality in complex and sensitive situations
Resourceful and detail-oriented
Demonstrated ability to manage multiple priorities; self-driven
Works effectively independently and in teams
Strong “off-the-cuff” speaker, natural ability to think on one’s feet
Effective group consensus building and influencing skills
Experienced at conducting group facilitation
Experienced at working within a fast-paced, dynamic environment, and comfortable with ambiguity
Ideal: Prior HR experience in a creative, artistic and/or high tech industry

Online Category Experience Manager Resume Examples & Samples

Proven manager with results leading category marketing and/or sales for consumer and small business products and services over the past 8+ years
A deep understanding of digital & ecommerce marketing, both current and emerging, with the ability to translate marketing needs into program execution
Proven track record of exceptional partnering across a wide-array of internal business groups, stakeholders and execution partners, Microsoft experience, strongly preferred
An ability to manage relationships with subsidiary peers to leverage campaign activities as appropriate from other subs, as well as drive global integration and adoption of marketing guidance

Adobe Experience Manager Resume Examples & Samples

Define Use Cases
Create business requirements documents that developers can use in the creation of an AEM website
Organize digital assets
Provide AEM specifications
Use tagging to meet business requirements
Manage multiple micro-sites
Describe all of the AEM capabilities and features including: websites, apps, and multi-site management
Build and configure web pages based on the components that developers have created
Explain how AEM will integrate with other Adobe solutions
Utilize workflows
Build segments
Manage versions and multi-site AEM sites
A minimally qualified Adobe Experience Manager Product Business Specialist should have the following work
Minimum 2+ years’ experience working with the AEM digital assets manager
Minimum 2+ years’ experience working with the AEM web content management capabilities
Minimum 2+ year’ experience working with the AEM mobile capabilities
You are a product specialist who understands all of the product features and functions of AEM
You know what is possible with the product, they understand the “possibilities” of AEM
You are involved in an implementation and define what needs to be done
You understand business needs across an large enterprise
You understand how a Website will impact your clients’ business
You understand tagging
You understand multi-site management
You understand the functionality provided by out-of-the-box components available in AEM

Site Experience Manager, Global E-commerce Resume Examples & Samples

Minimum of 5 years work experience with 3+ years of B2C E-Commerce with experience driving conversion and optimizing traffic from various marketing channels
Proven track record of identifying opportunities within organization for improvement and leading those solutions
Excellent project management skills, leading, influencing, and driving cross-functional teams
Strong analytical skills with knowledge of site metrics
Excellent Excel skills
Demonstrated strong business judgment and decision-making skills. Ability to identify, prioritize, and articulate high impact initiatives. Strong aptitude for navigating through ambiguity
Superb communication skills, including strong oral and presentation skills with the ability to communicate and interact at all levels
Experience with digital marketing to traffic and sales a plus
NOTE: This position can require travel that ranges from 15%+

Site Experience Manager Resume Examples & Samples

Develop and implement site strategies to achieve business objectives and KPI goals
Manage all aspects of site management including site content updates, promotions experience set up, product activation process, and site merchandising improvements
Collaborate with Merchandising and Marketing teams to develop and implement merchandising and promotional plans that yield the best customer experience
Develop sound recommendations for site enhancements to improve customer experience through site search, navigation and merchandising feature
Utilize analytics to make data-driven and/or informed decisions or recommend insightful actions that affect shopping & navigational experience
Perform daily site audits to ensure accuracy of merchandising, product information, promotions and site banners
Knowledgeable of best practices and trends in market and perform competitive analysis to come up with recommendations that improve customer experience and drive business growth
Build and maintain strong relationships with internal and external partners
Perform other duties as needed/assigned
5+ years of experience in eCommerce in the apparel industry preferred
Strong project management skills with proven track record of delivering high quality work under tight timelines
Work well independently and collaboratively with all levels of the organization
Experience with Microsoft Office suite of programs, including Outlook, Word, Excel and PowerPoint

Site Experience Manager, Formalwear Resume Examples & Samples

Work closely with our Creative and IT Departments to develop and implement site strategies that achieve business objectives and KPI goals
Manage all aspects of the user experience including site content updates, promotions experience set up, product activation process, and site merchandising improvements
Collaborate with Merchandising, Operations and Marketing teams to develop and implement merchandising and promotional plans that yield the best customer experience
Develop sound UX test hypotheses to improve customer experience and work with the cross-functional teams to execute them as A/B tests
Lead pre & post UAT process for all new site enhancements with eCommerce and cross functional teams
Utilize customer and site visitor analytics to make data-driven decisions and derive insightful UX enhancement hypothesis that will optimize the shopping and navigational experience
Ensure the accuracy of merchandising, product information, promotions and site banners on the production site at all times
Remain knowledgeable of UX best practices and innovative trends in market and perform occasional competitive analysis to help maintain a best-in-class customer experience that drives business growth
Support, mentor and develop junior team members
Bachelor’s degree or equivalent combination of education, training and/or experience
Must demonstrate sound decision-making and ability to react quickly under pressure
3+ years experience with enterprise-level site analytics platform preferred (Google Analytics, Coremetrics, etc.)
2+ years experience with enterprise-level A/B testing platform preferred (Optimizely, Monetate, etc.)
Some Html knowledge preferred

Candidate Experience Manager Resume Examples & Samples

Execute multi-faceted talent attraction strategy that leverages best-in-class practices
Partner with corporate communications / HR to develop & manage employment branding, as well as social media strategy/recruitment materials
Establish standard practices/processes that effectively & efficiently advance the candidate through the talent acquisition process
Collaborate with business partners to determine future direction, prioritize gaps and identify new, innovative approaches to the talent acquisition candidate experience
Manage talent acquisition projects & develop standard processes, including presentations

Service Experience Manager Resume Examples & Samples

Manage the performance of Level 1 and Level 2 services and support to clients while ensuring service levels are achieved and customer expectations are met or exceeded
Responsible for ensuring staff are meeting/exceeding expectations in regards to performance and defined SLA metrics/benchmarks
Ensure that appropriately skilled and trained resources are deployed into the service and that they are working in accordance with agreed internal and customer procedures and standards
Train, coach and mentor Service Desk Analysts (Level 1 - 2) including career development. Oversee staff activities. Builds/obtains training material for support staff. Manage the employee work schedule and provide backup support
Maintain Customer Satisfaction by successfully managing all service areas that have impact on Client satisfaction (SLA achievements, migration support, innovation initiatives, continuous service improvement plan)
Ensure that financial objectives are met and service profits and losses are in line with the expectations
Manage all service desk resources with responsibility for legal and company internal polices compliance of all employees under manager jurisdiction
Act as the SPOC for the service, liaise with SDM and customer, deal with senior level escalation, and adapt service to changes in demand
Led Tier 1 & Tier 2 service desk teams
Proven people management and leadership skills and at least 12 months of relevant experience
Strong client-facing skills, with ability to quickly establish rapport with client contacts at all levels
ITIL foundation certification as minimum; Microsoft certification is a plus
P&L experience a plus
Able to pre-empt problems before they arise, plan effectively for future activities and manage unplanned events in a controlled manner
Experience in dealing with client contacts at a senior level
Service delivery background in Infrastructure Management preferred
Work on site at the CompuCom Service Desk location on a daily basis
Able to travel if required for meetings
Hands-on operational approach: generate confidence with own team by providing direction, ideas; leadership
Highly developed negotiating, presentation and communication skills
Resilient, focused and performance driven in a dynamic and fast moving environment
Quality oriented in all aspects of delivery

Digital Experience Manager Resume Examples & Samples

Working knowledge of user centric design methodologies is a must
Hands on working knowledge creating user flows, wireframes and prototypes
Problem solving forward thinking mind set and ability to work on own initiative
An ability to turn creative experience requirements into digital and find the right balance between business goals and consumer needs
5+ years of relevant work experience in a digital department, agency, consultancy or similar environment
Ability to critically review functional documentation and project plans
Project management experience to deliver projects on time and within budget

Audi Digital Ownership Experience Manager Resume Examples & Samples

Lead the strategy, frontend and user experience, content / messaging strategy and execution of the Audi online ownership portal (www.audiusa.com/myaudi), including membership registration, new owner and loyalty/re-purchase experience that reflect Audi Brand values and meets and exceeds the Audi customer expectations for a premium luxury experience
Lead the strategy and business requirements for development prioritization of consumer mobile ownership applications and connected vehicle ownership experience
Lead the strategy to create a deeper digital connection with Audi owners and create a consistent and robust ownership experience that will transcend Audi Connect from a vehicle platform to being part of a comprehensive customer ownership platform
Interact with multiple Audi of America teams to incorporate the cross-functional requirements of these groups into a robust and seamless consumer platform that functions from vehicle to mobile to online. The ultimate impact of this role will be to create a superior vehicle ownership/membership and repurchase experience that will increase Audi brand loyalty and create a more compelling rationale for an Audi owner to remain with the brand
Continually focus on strategies to increase membership registration and continued engagement of the myAudi ownership portal
Manage cross-discipline Agency partner teams regarding the online ownership portal and mobile application development prioritization including business strategy, 3rd party partner integration, budget management, creative direction and production
Continue to evolve, maintain, cascade and provide insight of ownership portal and mobile application digital metrics reporting systems & processes
Work with agency and Audi of America dedicated digital content producers to create ownership portal editorial strategy and editorial success metrics. Develop overarching content strategy including Promotional placements, calendar and visitor/engagement based KPIs for Internal Business units to increase awareness, take-rate and engagement across the ownership portal. Develop strategies to deliver on agreed to KPIs (e.g. registrations and ownership engagement) and work with internal business units for yearly improvements. Lead and develop content strategy to improve owner knowledge of key vehicle features and technology. Lead efforts to build traffic and consumer engagement with online ownership portal. Ensure consistent application of Audi Brand corporate identification guidelines across the online ownership portal and other applications. Develop and Manage growth strategy for myAudi Owners portal with core focus on improving brand loyalty metrics through value-added “New Owner” consumer features and content as well as developing new strategy for Repurchase opportunities including end-of-term lease and finance situations. Work across multi-discipline internal business units and Dealers to identify and implement feature and content strategies on myAudi that impact business unit/Dealer efficacy and interaction with customers and owners
Facilitate creative and business decisions and consult on technical and system integration for Audi connect (connected car) related features and functions that interface with and/or require digital implementation across brand desktop, brand mobile and 3rd party applications
Lead the strategy and development of innovative progressive online ownership ideas and plans for the brand, with focus on forward thinking consumer and dealer digital engagement, tools and content features. Develop budget plan and pitch cycle to bring innovative programs and ideas to life
With agency and Audi of America dedicated digital content producers, facilitate review of all ownership portal material with required internal departments including but not limited to Product Management and Legal to ensure print and resolution quality, product accuracy, readability, and brand/product relevance; route and gain approval for all copy, layout, photography, animations, video, and graphics. Ensure consistency of material produced and alignment with Audi Brand strategy (including overall messaging, look, feel and tone)
Manage all budgets related to online ownership experience including, but not limited to maintaining budget tracking mechanisms and providing regular status updates. Determine and manage budget allocation needs between products, creative, and production needs
Lead yearly Model Year Changeover (MYCO) and digital launch processes to ensure all online ownership material in alignment with the overall strategic and creative direction including support applications for new vehicle launches
Work closely with the internal domestic and international stakeholders on “shared platform” applications and processes
Regularly accept added responsibilities based on rapidly expanding scope of Audi Experience team. Continue to evolve, maintain, cascade and provide insight of online ownership metrics reporting systems & processes
Engage with the key stakeholders (Audi Marketing, Sales, After Sales, Field, Dealers, affinity partners, Audi AG) to leverage ownership channels (myAudi, Connected Vehicle and consumer mobile applications) to execute short-term & long-term owner & conquest marketing strategies, taking into account current owner demographics, psychographics, & customer & vehicle lifecycle triggers, as well as model line customer differences. Work with Experience Innovation Manager and Retail Marketing Manager to cascade relevant information to Dealers, Regions and agency teams
10+ years of professional experience in marketing/advertising/interactive
5+ years of professional experience in Online Digital Retail Merchandising, Online Digital Customer Retail Journey or engaging customers in an Online Loyalty/Rewards Program
Experience in relevant aspects of the marketing mix: advertising, online, direct, trade show management, co-op programs, collateral, corporate ID, & branding
Professional experience in automotive-related digital business

District Experience Manager Resume Examples & Samples

60% - Lead a team in this multi-unit role that will result in achieving aggressive sales targets, while creating a work climate that will enable each team member to achieve their fullest professional potential. Implement and maintain sales competitions that foster and support Bose sell through at retail. Ensure that the performance of all Showroom Experience Representatives and the experience provided in the Customer Experience Program Showrooms are to Bose standard through the use of Bose provided performance coaching tools. Develop relationships with key reseller Store Leadership, reseller District Leadership and leverage these relationships to increase the sell through to support achieving sales targets
20% - Manage work schedule for team members in assigned district. Financially responsible for managing personal travel plans and schedule required by the role to include weekends, and important holidays. The planning of side-by-side selling, leading by example, observing, coaching, delivering additional sell through results on days worked with team members is required. Actively participate in meetings, conference calls/individual calls, and training & development programs that support achieving sell through targets. Partner with program leadership towards implementing processes, policies, strategies, and direction
20% - Analyze prior year sell through results for the district, analyze current year sell through targets for the district, build district business plans, and provide weekly updates to the business leadership on district financial results, progress, developments, and challenges to attain sales targets. Facilitate Showroom Experience Representatives training and development sessions

Digital Experience Manager Resume Examples & Samples

Facilitating a collaborative approach across solution groups, project teams, LEGO Education, The LEGO Group and external partners
Working and executing as a part of interdisciplinary teams, as you identify, integrate and ensure effective development of relevant digital offerings across markets and cultures
Contribute to grow LEGO Educations digital principles and identity, which serves as a foundation for all of our digital experiences
Defining global digital learning opportunities and determine plans to deliver on these
Staying up-to-date on digital trends and developments globally and within the educational sector, collaborating digital teams in the LEGO Group to safeguard mutual development and synergies
Developing existing and potential supplier relationships to ensure great quality, cost management and capability alignment
You have 5+ years of experience from a dynamic, digital environment, where you have achieved an understanding of service and UX design, perhaps from a software or consulting company
You hold a relevant academic education, e.g. a MSc in Information Technology or similar
You are great at setting a direction and communicating digital agendas, going from idea to execution
You communicate effortlessly in English and can travel up to 25 days a year

Adobe Experience Manager Mobile Resume Examples & Samples

Work independently and own multiple features of the product
Transform requirements into architectural and feature specs
Design & implement features, required APIs, test suites or technology according to specifications, while keeping a strong customer focus
Collaborate with quality engineers, to ensure project deliverables meet the required quality standards
Integrate AEM with system automation and cloud platforms
Perform research on various technologies useful for the project
Education in Computer Science, Engineering or equivalent; (B.S. or M.S. degree is a plus)
Experience in software development
Strong understanding of Computer Science fundamentals is essential
Excellent problem solving abilities and strong programming skills
Knowledge of services oriented architectures and server side technologies required
Strong knowledge of Web technologies, especially Java and JavaScript. Proficiency in HTML, CSS, XML
Fluent in English (both written and spoken)

Visitor Experience Manager Resume Examples & Samples

Responsible for the strategic direction and portfolio of the visitor experience with the primary role to immerse, engage and deliver 5 star service to visitors annually
Leadership and management of the largest business unit
To work cross functionally with all departments and reporting to the CEO
Accountable for department budget
You will be responsible to inspire and build a high performing team of 120 to give a 5* service to all visitors every day
Co-ordinates and leads the delivery of service across all service departments
3rd level qualification in hotel and catering, leisure or hospitality management OR similar related degree disciplines
3- 4+ years' experience managing at senior management level
Strong operations management experience
Managing cross-functional teams in a customer facing environment
Strong inspiring leader with a track record of building high performing teams
Strong presentation skills with the ability to present in front of large audiences of people
Good knowledge of ePOS/ systems and reporting

Global New Employee Experience Manager Resume Examples & Samples

Lead global cross-functional project teams to design and deliver a globally scalable new employee experience
Develop the strategy for the new employee experience as an integrated element of the Talent Management and HR strategic direction
Implement and drive continuous improvements to the new employee experience, to increase early-on engagement, drive productivity and reduce turnover of new hires
Evaluate and select technologies to scale the experience, drive social learning, build a new employee community and strengthen the manager-employee relationship
Engage and collaborate with multiple HR constituents and business leaders in the design and implementation of the new employee experience
Experienced creating successful, experiential and multifaceted (in-person/virtual) on-boarding programs for a multi-national company
Experienced in evaluating and selecting on-boarding technology solutions, with a keen desire to leverage technology to enhance the employee experience
Proven experience driving analytics to measure the success of the new employee experience
Skilled in transcending cultural differences while incorporating company culture
Able to operate with minimal supervision and make decisions independently
Innovative thinker and expert facilitator
Able to collaborate with employees across all levels and regions
A strong work ethic that includes a “get the job done” attitude
Able to travel nationally/internationally
Direct experience designing and leading comprehensive/innovative on-boarding programs required
Track record of finding and implementing innovative solutions, including leveraging technology, required
Strong academic background with relevant business acumen, organizational development or HR Management preferred

Partner Experience Manager Resume Examples & Samples

Partner Marketing
Digital Marketing
Campaign Creation / Content Development
Audience Analysis
Big Data Analysis
Marketing Automation

Provider Experience Manager Resume Examples & Samples

Leads the standardization of operational readiness plans for provider experience initiatives and mentors team members
Coordinates the development and delivery of required training to support the needs of the project team and operational/production users
Facilitates development and delivery of job aids for production operational users
Monitors overall impact to Provider Experience Key Performance Indicators to identify and facilitate changes
Manages pre and post implementation claims audits to identify and facilitate changes to provider experience processes
Provides subject matter expertise support for projects and Small Systems Change Requests delivery
Leads and defines standards for provider experience business applications
Identifies, leads and/or participates in targeted continuous improvement activities
Requires a BA/BS degree in Business or related field; 5+ years within a healthcare organization supporting operations, provider or claims including experience with delivery of business systems and/or process improvement; 5+ years of provider experience business disciplines within provider experience (provider call center, pricing, provider demographics); or any combination of education and experience, which would provide an equivalent background

Mlife Experience Manager Resume Examples & Samples

Evaluate trends in key performance indicators and facilitate cross-departmental accountability for achievement of goals (e.g., internal shops, guest surveys, and M life enrollment rates, etc.)
Collaborate with departments to create actionable insights to improve performance in key M life metrics
Analyze data and make necessary recommendation to improve M life and the guest experience
Responsible for coordination of internal communication of KPI’s, Guest Feedback and M life program developments across all property divisions (e.g., back-of-house signage, team updates, employee events, and departmental meetings)
Assist Director of Guest Experience in implementing M life and service standard programs
Champion and coordinate all M life-related initiatives at the property level
Serve as the liaison for corporate teams including Loyalty Marketing, Partnership Marketing, and Training Administration at the property
Work closely with M life Internal Marketing to ensure constant communication and collaboration on all M life initiatives at the corporate and property level
Serve as an internal service consultant and subject matter expert on M life
Serve on property service committees to communicate and advocate M life focus and accountability
Ensure administration and execution of M life training and development programs
Ensure M life and service standard related policies and procedures are being properly followed
Act as a liaison to address guest complaints regarding M life (e.g., social media, guest relations, surveys)
Facilitate and develop M life and Guest Experience training and communicate new procedures to property
Provide ongoing communication to and support property President and/or CFO
Bachelor Degree in hospitality management, business, marketing, or related field
At least 3 years of experience within the gaming/hospitality industry
Outstanding interpersonal skills to articulate effectively and maintain a professional relationship with a diverse workforce and executive management team
Strong analytical skills and ability to interpret and derive insights from complex data
Exceptional written and verbal communication skills, including public speaking with a positive and motivational speaking style
Ability to identify needs, set goals and training standards for the delivery of effective training to meet individual or group needs
Extensive knowledge of Microsoft Word, Excel, and Power Point
Ability to identify patterns, trends, and root causes, assess and evaluate problems, and develop recommendations, and implement solutions
Strong critical and creative thinking skills
Ability to effectively manage multiple complex projects simultaneously
Meticulous and detail-oriented
Maintain a professional and well-groomed appearance and demeanor

Experience Manager Resume Examples & Samples

Executing interaction design and visual design as a part of a multi-disciplinary team
Develop the full stack of UX deliverables, from User research (personas) and storyboards, to information architecture and interaction design, to UI design & wireframes, as well as visual standards
Analyze data and devise strong companion visualizations
Develop alternative approaches to meeting product requirements, using judgment to suggest optimal solutions to design problems that balance customer need, business constraints, and technological realities
Responsible for defining the user interface of key customer experiences and projects, concentrating on end-to-end scenarios and key user tasks
Collaborating on user experience planning with UX product line and architects and Design smart solutions to complex system workflows
Understands Customer needs and works with the Airline Marketing team to constantly understand their need and participate in validation of the final User Interface product
Develops and shares customer’s insights and drives these into outcomes, by defining Nonfunctional requirements which help ensuring that the final User Interface meets software quality requirements. Responsible for feature definition and how these are intended to be implemented over time
Researching interaction design trends, Identify the design patterns and work with the development teams in creating a framework to build these patterns
You will be required to work on user interface design, usability, accessibility, information architecture and Human Machine Interaction
BS/MS in Human-Computer Interaction, Interaction Design, or related experience. 8-12+ years’ experience with a Bachelor’s degree. 6+ years’ of experience with a Master’s degree
Experience designing for a variety of touch input technologies including multi-screen interface environments
Experience with user interface design patterns and standard UCD methodologies
Prior JAVA/Android and Qt/QML development experience a strong plus
Strong conceptualization ability, strong visual communication ability, drawing skills and prototyping technique
Understanding of common software project management practices
Understanding of common software development practices
Experience in IFE product development a plus
Experience leading UX/UCD projects
Experience working in an Agile/Scrum development process

Adobe Experience Manager Resume Examples & Samples

Translate business requirements into well-architected solutions that best leverage the AEM platform
Lead technical design sessions; architect and document technical solutions that are aligned with client business objectives
Manage the technical delivery of custom development, integrations, and data migration elements of an AEM implementation
Develop custom solutions and interfaces leveraging the AEM platform
Manage technical scopes and client expectations
Provide hands-on, expert-level technical assistance to developers
Design and manage the execution of test plans to ensure a quality solution is delivered
Demonstrate technical thought leadership
Conduct code reviews for ongoing projects to ensure that code quality is at the highest level possible and appropriate design patterns are being used
Be a credible subject matter expert to clients and partners on sales cycles and marketing events
Provide detailed estimates
Coach and mentor junior technical resources; own responsibility for ongoing technical development of technical resources on AEM projects
Interview potential candidates as needed and as time permits
Bachelor’s degree in a technical discipline or equivalent
Proven ability to design and optimize business processes and integrate business processes across disparate systems
5+ years of Web Content Management System experience
Minimum of 3 years of AEM / CQ platform experience (5+ years preferred)
Minimum of 5 years of Java Experience
Understanding of object-oriented design principles
Strong background in design and development of enterprise systems as part of a complete software product lifecycle
Familiarity with agile software delivery methodologies such as Scrum
Excellent client-facing written and oral communications skills
AEM certified developer
Deep functional knowledge of Sales and Support business processes
Ability to not only solution but help out with hands-on development
Knowledge of AEM features
Front-end development experience using HTML5/CSS3, jQuery or other major JavaScript libraries
Experience developing applications, templates, and components for the Adobe AEM/CQ product (WCM, DAM, CQSE, CRX)
Experience customizing workflows and integration with other enterprise systems
Exposure to AEM Sites 6.x preferred
Demonstrated experience with Java, JavaScript, HTML5, CSS3 and related technologies
Working knowledge and understanding of the following: Apache Sling, Apache Felix, Apache and App server logs, OSGi, RESTful web services, Javascript, jQuery, AJAX, JSON, HTML, CSS, familiarity with SOLR/Lucene, and
RabbitMQ or similar messaging systems
Experience collaborating with a variety of stakeholders and colleagues
Excellent leadership, communication and teamwork skills
Experience and desire to work within a fast-paced, iterative development environment; experience with Agile a strong plus

Adobe Experience Manager Resume Examples & Samples

Design and implement solutions leveraging Adobe AEM Sites
Develop digital consumer experiences based on foundation of the Adobe CQ/AEM product suite, including CQ/AEM, CRX, CQ WCM and DAM
Translate marketing and web site needs into AEM specific recommendations and solutions
Leverage AEM, other state-of-the-art technologies, and integration patterns to solve cross-departmental challenges
Work in an agile, rapid development, and prototyping environment
Drive project scope and timeline definition based on collaborative needs assessments
Design and improve internal development methodologies around Adobe AEM solution
Propose technology solutions to enable the business to meet/exceed those goals
Deliver a robust self-service environment for the end user community
Implement/maintain a repeatable iterative software development methodology
Manage SDLC processes and associated artifacts
Design and code from specifications, analyzes, evaluates, tests, debugs, documents, and implements complex software apps
Create and integrate content-driven applications on top of AEMs core platform and integrate with E-commerce solutions and search engines
Lead technology teams to build and maintain web applications using Adobe’s Experience Manager CMS to include site architecture, custom components, workflow development, Digital Asset Management (DAM)
Integrate websites with web analytics tools and analyze/report on analytics data
2 years of experience building enterprise websites with Adobe Experience Manager / CQ5
Working knowledge and understanding of the following: Apache Sling, Apache Felix, Apache and App server logs, OSGi, RESTful web services, Javascript, jQuery, AJAX, JSON, HTML, CSS, familiarity with SOLR/Lucene, and RabbitMQ or similar messaging systems
Ability to write complex programs, analyze code changes and make suggestions to improve code complexity for maintainability and scalability
Ability to reason logically and creatively, identifying problems, drawing valid conclusions from the data available, and developing effective solutions while applying creative thinking in the design and development of high performing web applications
Knowledge and demonstrated experience with cross-browser and cross-platform issues (IE, Firefox, Safari, etc.)
Familiarity with basic Linux or related platform concepts and commands

Systems Experience Manager Resume Examples & Samples

Manage the Care and Retail Frontline systems experience throughout lifecycle of cross-functional projects from onset through implementation and ongoing support; lead tasks teams to effectively overcome complex, cross-functional system issues
Communicate with leadership, business partners, and stakeholders on progress on strategy and/or existing cross-functional issues relating to the availability and functionality of our production systems
Evaluate, deliver, and contribute to the design of strategic solutions and architectural direction that improve the systems, user experience, and overall customer satisfaction
Own and approve technical documentation including integrated system process documents, impact assessments, business requirements, workflow documents, user acceptance test cases, and production support procedures
Define and communicate prioritization based on customer and stakeholder input, independent experience, logical conclusions, and knowledge of company objectives and values; serve as an escalation point to resolve stakeholders’ conflicts in priority
Prepare communications for executive and business sponsor audiences on user acceptance test status, system launch readiness, disruptive events, and issues summaries
Mentor, provide strategic and tactical direction, exert positive influence, and serve as an escalation resource
Participate in on-call rotation and be available for evening, night/weekend work, and travel
Also responsible for other Duties/Projects as assigned by business management as needed
3-5 years of wireless experience, within or supporting Care or Retail
2-4 years of analysis or systems production support, including Problem Management
2-4 years of people leadership or business process management
Business Systems Analyst certification
Proficient in Excel, Word, PowerPoint, Visio
Competence with multiple software development lifecycles, i.e. RUP, SCRUM, Waterfall
Strong knowledge of Customer Delivery methods and procedures
Proficient in SQL and Business Objects
Experience with software application development or support
Bachelor's degree in Quantitative major or discipline
Or Equivalent work experience

Connections Experience Manager Resume Examples & Samples

Responsible for driving measure impact against core metrics including our Customer Impact Index (CII)
Supports the development of flexible and sustainable solutions across multiple cultures, incorporating local requirements as necessary
Lead cross-functional teams through launch of new program enhancements
Drives the strategy for Connections with multiple organizations
Consults on All-hands stories and presentations
Trains leadership on Connections reports and data
Publicizes impacts of program to the organization(s) and leadership
Holds organization accountable for executing programs to improve employee experience where Connections results reflect opportunities
Management of 1-2 Business Analysts
8+ years’ product or program development experience including UAT and launching products globally across 5+ languages
2+ years people management
Ability to handle confidential and sensitive information with extreme discretion
Fluency in one or more language other than English preferred
Paired language translation
Familiarity with the recent trends in employee engagement and development

Connections Experience Manager Resume Examples & Samples

Responsible for driving measure impact against core metrics
Drives the strategy for Connections within client group
Consults on presentations
6+ years’ product or program development experience

Dealership Experience Manager Resume Examples & Samples

Proven track record of servicing and retaining clients
Strong ability to develop and manage durable business relationships
Comfort communicating with dealership personnel at all levels
Ability to communicate with clients who have varying degrees of technical expertise
A confident and motivated self-starter that is comfortable working autonomously and as part of a team
5+ years of experience in digital media sales or support to the tier 3 auto industry
Proficient in the use of office software and CRM tools
Excellent communication, presentation, planning, organizational, and problem-solving skills

Sunglass Hut-experience Manager Orlando Vineland Resume Examples & Samples

Flawlessly executes the store/center strategic plan to drive business
Leverages reporting tools to consistently drive sales by identifying wins and opportunities to achieve both personal and store goals
Creates an EMOTIONAL CONNECTION within the store/center team that translates into sales and ensures every Associate consistently delivers The Sunglass Hut Experience
Spends a majority of the time on the sales floor
Builds the Sunglass Hut brand by consistently executing the brand standards
Customer service and/or retail experience

Digital Experience Manager Resume Examples & Samples

Experience in product or project management
A strong reputation for successful delivery in a complex environment and the ability to lead projects that will drive commercial benefits across a large spectrum of teams
Resilient self-starter, with high energy
A strong team player, with the drive and determination to deliver challenging assignments
A demonstrable track record of delivering best practice customer-centric digital initiatives and a passion for innovation
Customer-focused, strategic thinker with the ability to translate customer insight into clear deliveries
Deep understanding of digital and cloud based IT from a customer perspective
Experience creating business benefit cases and managing commercial proposals
Strong communication skills, able to articulate ideas in compelling ways to gain buy-in and trust from the team, client, IT and change communities
Experience of working collaboratively with IT development teams from scoping and detailing requirements to launch
Good analytical skills coupled with the ability to think "out-of-the-box", preferably (but not essentially) gained within a consulting environment
Change implementation planning and management
Business process outsourcing
Delivery Focus
Strategic Focus
Influence

Systems Experience Manager Resume Examples & Samples

Oversee systems experience strategy and roadmap for functional area that is inclusive of broad knowledge of the systems, user groups, stakeholder groups, and future needs
Provide business and technical program leadership and oversight to formulating systems experience strategy for Care and Retail across multiple functional areas
Own and drive cross functional problem management and resolution teams for Care and Sales systems experience issues impacting the strategic vision of the organization and multiple functional areas, including leading others that do not directly report to them
Collaborate with business partners and technical partners to deliver solutions in support of company vision and systems design, balanced with protecting the integrity and ease of the Care and Sales Frontline user experience
Define and communicate program strategic direction based on customer and stakeholder input, independent experience, logical conclusions, and knowledge of company objectives and values; serve as an escalation point to resolve stakeholders’ conflicts in priority across multiple programs
Communicate with executive level business partners and stakeholders on progress on strategy and/or existing cross-functional issues relating to the availability and functionality of our production systems
Prioritize, make tradeoffs, and decisions in regards to system experience on behalf of Care and Sales for cross-functional strategies, projects, and launches
Create and drive business goals by utilizing system documentation to create and present concept initiation, project proposal and funding documents, and relevant business cases
6+ years of wireless experience, within or supporting Care or Retail
2-4 years of analysis or systems production support, including Problem Management, and Continuous Improvement Methodology
4-6 years of people leadership or business process management
4 years of project or program management
Bachelor's degree in Computer Science, Business, Finance, or Quantitative major or discipline
Or equivalent work experience

Visitor Experience Manager Resume Examples & Samples

Creating a strategic plan aligned with CMU’s larger communications and marketing strategy
Convening campus stakeholders and college representatives to plan, coordinate and seek support, as needed
Managing the content creation for the visitor experience in a variety of campus facilities to ensure a positive interaction for the visitor
Serving as the point of contact for scheduling content to ensure the experience remains dynamic and relevant
Leading and coordinating internal resources and third parties/vendors for the execution of visitor experience projects and initiatives, providing guidance for the procurement of hardware and software
Providing quality control (on time, on strategy and on budget) and coordination of timelines as well as the communications process
Managing digital signage and tools, including small to large-scale, kiosks, handheld, media walls and mobile technology
Working in concert with designers, writers and editors, to develop and deliver an extraordinary experience for visitors
Bachelor’s degree in marketing, communications, architecture, business or other relevant field required, Master's degree preferred
At least 8-10 years of experience in marketing communications, project coordination and management, visual design, facilities management, museum curation, construction management, or visitor experience management; this is a non-supervisory role; experience managing cross-functional teams is preferred
Project Management Certification (PMP) is a plus

Provider Experience Manager Resume Examples & Samples

Provide subject matter expertise in regards to strategic initiatives, may act as a liaison to IT or other internal and external business partners, be a corporate single point of contact, and mentor regional subject matter experts
Lead and defines standards for provider experience business applications
Partners with management to identify high value initiatives
Identifies best practices and facilitates changes to provider experience processes to incorporate lessons learned from pre and post implementation claims audits
Leads the standardization of operational readiness plans for provider experience initiatives and mentors team members on best practices
Executes and delivers strategic initiatives effectively with focus on pricing, demographics or process improvements
Provides support to Staff VP Business Solutions in management of multi-year strategy
BA/BS degree in Business or related field
5+ years within a healthcare organization supporting operations, provider or claims including experience with delivery of business systems and/or process improvement
5+ years of provider experience business disciplines within provider experience (provider call center, pricing, provider demographics)
Or any combination of education and experience, which would provide an equivalent background
This position is fast-paced and requires a candidate that is able to quickly interpret and translate data and make process recommendation based on that data quickly
Requires a BA/BS degree in business or a related field
7+ years of management experience in healthcare operations, network management, enterprise level project management experience; or any combination of education and experience, which would provide an equivalent background
PMP, Six Sigma, and/or BA certification is an asset
This position is posted as a job family, and the selected candidate will be placed into the job level commensurate with their experience

Linehaul Service Provider Experience Manager Resume Examples & Samples

Identifying and leading various improvement initiatives including complex programs often involving changes across transportation, multiple technology teams, customer service, marketing, and our carriers
Analyzing data to identify the causes of transportation failures
Building consensus around new approaches to solving complex problems that involve policy or process changes across Amazon teams and with our carriers
Grow and develop a team of LSP account managers, proving timely and action-oriented feedback and recognition
Developing or modifying our LSP Experience metrics to better reflect our progress and drive program and project priorities towards improving Amazon’s delivery experience
MBA/graduate degree plus 5 years experience or BA/BS in business, engineering, logistics or similar field plus 6 years experience
Experience managing, developing, and recruiting employees and developing future leaders for Amazon
Experience with complex problem solving and analysis using statistical methods and financial modeling
Familiarity with the design and operation of complex operating processes
Proven project management ability that shows how to organize, find solutions and follow through to a successful conclusion
Experience with worldwide small package and/or truckload transportation industry; including knowledge of relevant carriers and high-volume small package operations

Adobe Experience Manager Resume Examples & Samples

Understand business requirements and translate into technical design specifications
Utilize applicable application configuration and development toolsets to build, configure and/or test solutions that adhere to design specification and business requirements
Understand all applicable business drivers. Promote opportunities to optimize development cost with business benefits
Perform unit, QA and/or load testing where applicable. Write test scripts, define test data, and think through boundary conditions and code paths. Comprehensive testing covering all aspects of an application: performance, security, usability and end-user experience
Demonstrates and/or develops general understanding of regional business, systems, policies and procedures while contributing to the organization's strategic goals
Develop solutions that adhere to a strict level of security. Customer and company data must be protected at all times and appropriate coding or configuration should be followed to protect security of data
Utilize direction or guidance provided by Principal or Senior Application Engineers or Managers
Estimate the work-effort for their own tasks and exercises punctual delivery. Provide pro-active feedback on status and raise issues
Troubleshoot problems that arise while debugging issues with their own code
Provide first and second level support to end users, ensuring that the issues are clearly understood before proposing or implementing solutions. Log all customer problem calls/ e-mails, document support actions, and update status information into the IT service ticketing system. Participate in rotating on-call, after-hours support
Stay current on new technologies and trends, and proactively expand technical and functional skills within their Application Areas
Clearly communicate with technical and non-technical customers, verbally and in writing, using correct grammar and spelling
Exhibit and utilize knowledge of trends in technology relating to software applications
Understand and follow company rules and regulations
Perform all other duties as assigned or required
Required AEM - DAM and Projects modules experience
AEM administration support responsibilities
Preferred experience in coordination with Adobe managed services
Work Conditions
Occasional travel between BELKIN locations may be required
Sitting for extended periods of time
Working outside of core hours may be required at times
Dexterity of hands and fingers to operate a computer keyboard, mouse, and to handle other computer components
(2-3) years of experience in Application Areas below required
Detail-oriented and have the ability to work proactively and independently with minimal supervision
Collaborate with multiple team members to develop high quality, maintainable and efficient solutions
Technical knowledge of Java / J2EE / JCR
Understanding of the Adobe Experience Manager (AEM) including Projects, workflows and asset management is required
Technical knowledge of Web and Application servers / platforms like - Apache Sling /OSGi/ Jetty/ Oak
Good knowledge and programming skills in JavaScript, jQuery and AJAX, HTML and CSS
Basic understating on SQL databases, Tables, Views, and Stored Procedures

Connections Experience Manager Resume Examples & Samples

Product roadmap and strategy; creating a best in class Connections experience for your stakeholders including launch roadmaps and communications
Manage the prioritization and trade-offs between customer experience, time-to-market, and operational support load for your business group
Presenting Connections reports, data and impacts including weekly, monthly, and quarterly business reviews
Holding your organization accountable for executing programs to improve employee experience where Connections results reflect opportunities
Driving improvements in employee trust and participation
5+ years’ product or program development experience including UAT and launching products globally across 5+ languages

Knowledge Experience Manager Resume Examples & Samples

General management of existing Knowledge Experience team members, including hiring, management, to ensure KPI and professional development of employees
Working with Knowledge Experience peers around the globe to ensure a consistent customer experience and alignment across all business pillars and online support channels
Actively seeking solutions to customer needs, communicating trends to leadership and suggesting innovative solutions for improvement
Actively seeking solutions to optimizing current processes and understand opportunities within the team and main stakeholders
Driving projects to optimize the customer experience for the relevant product and develop overall plan to update the relevant knowledge content
Develop and track overall knowledge strategy for the business pillars
Collaborate with VMware global support teams to establish requirements for enhancing existing knowledge content strategies
Collaborate with VMware global support teams for all change readiness items and build strong alignment
Cross-functional Collaboration is key to ensure we implement the Knowledge closed loop methodology by listening and interpreting, reacting with updated support experiences, promoting and measuring the effectiveness of them
Ensures the health of the knowledge experience by applying or monitoring changes in technologies, search capabilities, taxonomy lifecycle management
Accountable for functional success criteria, Key performance indicators and business dashboards
Operational planning to ensure team deliverables meet both the internal business needs as well as customer knowledge requirements

Club Member Experience Manager Resume Examples & Samples

Spearhead the development and delivery of exceptional service at every point of contact with Club Members
Ensure experience through auditing and analyzing required improvements
Uphold seamless Member experiences through alignment with all of the associated lines of business that provide service to the Membership including but not limited to: club operations, Resort Special Activities, Entertainment, Special Events, Member Services
Continuously improve the program of member benefits, products, services and amenities continuing to align with current trends and industry development
Participate in Member event experiences and activities
Coordinate the onboarding and orientation program for new Members ensuring consistent quality, clarity of benefits and rules, integration of new Members’ first year experience and relationship development from day one

Partner Experience Manager Resume Examples & Samples

Manages the operational business relationship of large accounts, often with global/regional reach; serves on account team, providing operational perspectives
Plans and leads business analyses and provides recommendations to sales teams and business units
Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements
Represents the customer/partner needs and provides business requirements to projects of high complexity, and conducts post-project evaluations
Prepares and runs operational performance reviews with the customer/partner and drives improvement plans
Consults and advises on operational matters of high complexity to internal clients up to the Director level
Proactively communicates operational process changes to customers/partners and internal clients; drives the implementation phase
Typically 6-10 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 2-4 years of experience supporting
Global/regional accounts or large, complex domestic accounts
Excellent communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required
Excellent Leadership, negotiation and influence skills
Expert knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Strong project management, problem solving, and analytical skills
Strong ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
Strong ability to establish and maintain strong relationships with external customers/partners up to the Director level
Proven ability to identify and implement customer-specific process improvements

Adobe Experience Manager Resume Examples & Samples

Participate in the analysis, design, and implementation of relevant WCM or eCommerce platforms such as Adobe AEM (CQ), SDL Tridion, Sitecore, Fatwire and CrownPeak, hybris, Oracle/ATG, Sterling Order Management, Manhattan Associates, Demandware, Intershop, and IBM Websphere Commerce
Apply specific functional knowledge of eCommerce or WCM applications to help guide the design and implementation of the solution
Manage and conduct requirements gathering, stakeholder interviews and initial client discover work
Prepare detailed requirement specifications, functional specifications, use case and work-flow diagrams and manage the requirements throughout the project lifecycle
Lead testing efforts in conjunction with the Project or QA Manager, including the design and execution of test scripts and scenarios
Prepare training materials appropriate for target audiences and developed solution and conduct training sessions
Assist with gap analysis, business process redesign, roadmap planning and developing proof-of-concepts
Support the development of strong client relationships by building trust, rapport and strong working relationships with key sponsors, stakeholders, and team
3+ years of experience gathering and documenting requirements
2+ years of full lifecycle implementation experience using various SDLC methodologies
1+ year of implementing eCommerce and/or web content management applications
1+ years of project coordination or team lead experience
Functional expertise in relevant eCommerce or WCM technologies such as hybris, Oracle/ATG, Sterling Order Management, Manhattan Associates, Demandware, Intershop, IBM Websphere Commerce Adobe AEM (CQ), SDL Tridion, Sitecore, Fatwire and CrownPeak
Experience eliciting high-level business requirements and creating detailed functional specs as well as other documentation like requirement traceability matrixes, work-flow diagrams and use-cases
Ability to lead team and client meetings and to clearly articulate the solution being developed with all the stake holders
Experience in a consulting environment with demonstrated track record of continuing responsibilities, creativity and innovation
Excellent communication skills, both written and verbal with strong presentation skills
Strong interpersonal, team building, organizational and motivational skills
Bachelors or master’s degree in computer science, engineering, MIS or related field

Consumer Experience Manager Resume Examples & Samples

Ensuring our overseas and distributor call centres are providing the best possible consumer experience to meet our business objectives
Closely monitoring the call centres’ performance by systematic root cause analysis to drive improvement by conducting on technical, safety and consumer law training as required
Responding to all escalations within 24 hours and resolving complaints within 5 working days
Continually reviewing and creating new scripts to ensure our call centre can deliver the best possible service
Ensuring any reported safety incident is handled in accordance with our Safety Process and Procedures
Working closely with a number of different stakeholders at different levels Identify and implement improvement areas. Work together with the Call Centre Manager and Regional colleagues on required corrective actions
Coordinating with Distributors Call Centre Managers to ensure expected level of service is provided for Philips products
Take ownership of the Consumer Experience by Facilitating NPS surveying and the management of the NPS Surveyors for all the required touchpoints, meeting the agreed monthly targets. Also evaluate the results, and making recommendations on how to improve the consumer experience

Experience Manager Resume Examples & Samples

In partnership with the venue General Manager, this position is responsible for administering employee engagement, venue staffing and guest service division-wide goals
Will be the lead in maintaining metrics and sharing information with the corporate office
Work with Department Managers and Supervisors to ensure service standards are communicated pre-event and demonstrated during and post the event
Serves as the venue’s brand ambassador and the face of the service culture program
Administrator for the guest service, recognition and employee training system(s)
Administer service awards and other employee recognition and guest service programs
Lead the end-of-season employee opinion survey for the venue
Research best practices and collaborate with General Manager to develop opportunities to increase employee engagement and guest satisfaction
Bachelor degree in Communications, Marketing, Business, Human Resources, or equivalent experience required
Proficient computer skills required including Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Detail oriented, highly organized, energetic, a self-starter and a good communicator
Taps into his/her creativity to create band member and guest materials and to problem solve
1+ years’ experience working with employee reward and recognition programs preferred

Ltss Provider Experience Manager Resume Examples & Samples

Ensures LTSS network is compliant with HCBS Settings Rules
Serves as communication liaison between LTSS Provider Relations and internal departments such as Claims, Credentialing and Contracting
Assists in the development of the LTSS Provider Relations team by assessing regional processes and establishing statewide best practices for managing the network, mapping processes, and developing operating policies to ensure standardization and process efficiency
Assesses all facets of the provider experience from onboarding to claims resolution
Serves as Salesforce and SharePoint subject matter expert for the PR team and identify opportunities for improvement to ensure adequate reporting measures are tracked and monitored
Utilize existing reports such as the denied claims report, utilization report, and network adequacy report to identify and monitor statewide trends and provide education to PR team
Identifies new reports that are needed to support the management of the LTSS provider network
Monitors network adequacy and submits written corrective action plans, as needed
Works with Statewide PR Lead to prepare for CRA readiness and ensure applicable documents are updated to reflect CRA additions and changes related to LTSS PR and the provider network

AWS Connections Experience Manager Resume Examples & Samples

The ability to understand business goals and recommend new approaches, based on research findings and implications to effect continual improvements in employee engagement, development and organizational functioning
Success in creating and driving effective development, employee relations, or operational programs
For us, the culture fit is non-negotiable - flexibility, fantastic communication skills, ability to look around corners and huge amounts of drive are a must
Strong internal and external customer service focus
Passion for innovative operational or HR and operational solutions and process improvement
Exceptional analytical mindset, working with various teams to use data to evaluate the outcomes and effectiveness of workplace factors on employee engagement
5+ years of experience working with technical employees, either as a peer, manager, HR partner, or other stakeholder
Bachelor’s degree or equivalent post-secondary degree in technology/engineering, business, HR, IO Psychology, or related field, or equivalent experience
Experience leading cross-functional projects and managing company-wide programs
5+ years of experience working with software development engineers
Experience identifying and resolving issues independently; take initiative under unfamiliar or ambiguous circumstances
Customer obsessed service orientation
Master’s degree or MBA preferred
Previous change management experience

Mlife Experience Manager Resume Examples & Samples

Responsible for coordination of internal communication of KPI's, Guest Feedback and M life program developments across all property divisions (e.g., back of house signage, pre-shifts, employee events, and departmental meetings)
Champions and coordinates all M life related initiatives at the property level
Work closely with M life Internal Marketing to ensure constant communication and collaboration on all M life initiatives at corporate and property level
Serves as an internal service consultant and subject matter expert on M life program
Serves on property service committee to communicate and advocate M life focus and accountability
Responsible for ensuring administration and execution of M life training and development programs
Acts as liaison to address guest complaints regarding M life (e.g., social media, guest relations, surveys)
Ongoing communication and direct support of property President and/or CFO
Bachelor's Degree in hospitality management, business, marketing, or related field

Partner Experience Manager Resume Examples & Samples

Manages the operational business relationship of A3 Partners; serves on account team
Conducts and reviews highly complex operational analysis
Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the A3 requirements
Represents the partner needs and provides business requirements to A3 projects of moderate to high complexity
Prepares and runs operational performance reviews with the customer/partner and supports improvement plans
Consults and advises on operational matters of medium complexity to internal clients at peer levels and above
Proactively communicates operational process changes to partners and internal clients; supports the implementation phase
First-level university degree or equivalent experience; may have advanced university degree
Typically 4-6 years of related experience, preferably in supply chain, customer service, procurement or financial management
Typically 1-2 years of experience supporting large accounts
Developing consulting, negotiation and influence skills
Solid understanding of core HP businesses and the revenue cycle
Superior research and analytical skills
Good knowledge of Microsoft Office tools, particularly Excel, Word, and PowerPoint
Demonstrated project management skills such as planning, execution and implementation
Proven ability to collaborate and network with other groups and functions to reach business objectives, in support of the customer/partner requirements
Proven ability to establish and maintain good relationships with external customers/partners on peer level and one level above
Basic financial and business acumen
Ability to identify and implement customer-specific process improvements

CC Selling Experience Manager Resume Examples & Samples

Define a strategy and a roadmap based on both the identified customer needs and business landscape
Execute on your strategy by guiding the definition or product experiences & overseeing through launch including operational components as required
Develop and lead selling innovation projects including pilots in key areas as appropriate
5+ years of experience working with consumer facing experiences
Demonstrated experience and proven business results in defining and managing ecommerce platforms and/or experiences
MBA or M.S. preferred

Visitor Experience Manager Arcelormittal Orbit Resume Examples & Samples

Minimum of 3 year history of employment (including information which can be verified for any gaps)
Ensure that staff rotas accurately match event needs and sales demands within an allocated budget
To provide leadership, guidance and support to Visitor Experience Hosts in fulfilling their role, ensuring that a consistently high service is maintained
Promote high standards of service, conduct and professionalism in the team. Recruit, motivate, coach and guide them, set targets; manage performance using the necessary tools and give feedback regularly
Together with the Head of Operations, devise key performance indicators for the department and monitor performance to ensure delivery of consistent service standards
Develop and deliver training and development programmes for staff across the ArcelorMittal Orbit and The Slide
Conduct research and produce reports as requested by the Head of Operations
Ability to enthuse, motivate and inspire others
A clear communicator with strong interpersonal and advocacy skills
Able to write clear and concise proposals, reports and other documents
Well organised and able to prioritise a changing workload
Able to assess a situation quickly and think on your feet
Identify solutions to complex problems
A skilled negotiator able to deploy tact and diplomacy to achieve objectives
Understanding of how to translate policy into operations
Good general education (O-level / GCSE or equivalent)
Experience working in a Assistant Visitor Experience Manager/ Duty Management role in a front of house or in a customer facing role in a visitor attraction
Degree qualification or equivalent in relevant area
Personal License Holder
Experience of using Gateway Ticketing Systems

Digital Experience Manager Resume Examples & Samples

Responsible for digital strategy, communication, tactics, KPIs and management of the whole digital journey of our customers across our ecosystem (own CRM platforms, databases, emailing program, media strategy and management, analytics and optimization, UX, lead generation management, conversions, etc.)
Translate consumer insights and behavior to shape digital customer journey, creating the attribution models for the most effective customer experience and conversion
Conduct ongoing usability tests to gauge the customer experience with our digital services and tools effectiveness, make recommendations based on results of data and analytics
Lead the project team for the implementation of new digital tools and projects
Manage digital, media and CRM agencies relationship (setting objectives, actions, control the delivery and evaluating the KPIs) and responsible for a digital and CRM A&P budget
Strongly believe in new media, new technologies and innovation. A good understanding of online strategy and online tools and its role in integrated marketing communication
Ability to understand technical side of CRM system, digital media and advertising, user experience and UX
Direct knowledge and experience with analytical, media and other online tools (AdWords, RTB, Google products and tools, mobile advertising, social media, SEM/SEO, display, remarketing, etc.)

ES Shopping Experience Manager Resume Examples & Samples

Acting as the liaison between various Amazon teams, providing reporting and analysis to ensure change is driven in the areas which have the biggest potential for customer experience improvement
Daily interaction with stakeholders to ensure a prompt response to emerging customer impacting issues acting
Working with internal teams to benchmark and design processes which improve the shopping experience
Awareness of the way Retail operates to ensure process improvement initiatives can be driven through without friction
Understanding and communicating customer experience metrics
Analyses and proposes process improvements within every step of the shopping experience
Project management of initiatives identified to improve the shopping experience
Manage customer impacting issues that may arise to minimize customer impact and ensure the right communication
Track record of sourcing and analysing multiple sources of data to provide clear reporting of issues and how they affect the shopping experience
Successful candidate will be able to manage several projects/initiatives at same time
Analytic tools proficiency and experience in developing automatic reports to support tracking performance
Demonstrated skills in communicating (both verbally and in writing), and influencing stakeholders across multiple disciplines and different levels of the business
Capability to make efficient and effective process improvement proposals, flexibility to respond quickly to change and reprioritize in the face of emerging issues
Strong evidence of relationship-building across various internal departments within an organization
College degree is required
High proficiency in Microsoft Excel, Word and data bases
Fluent Spanish and English
People hiring, management and development
Working knowledge of SQL

Innovation Experience Manager Innovation & New Ventures Resume Examples & Samples

BS degree in Engineering or Physical Sciences
5+ years of experience in the high-tech industry
At least 2 years of product or technical marketing experience
Proven ability to work closely with engineering and sales teams to understand the customer’s desired business outcomes and align agenda development
Message and position Flex solutions to address customer-specific challenges
Comfortable speaking to large groups and Flex leadership to evangelize the company’s design & innovation capabilities, technologies and value proposition
Demonstrate customer interfacing experience gained from product or service engagement
Must have an open communication style, strong teamwork skills and ability to collaborate and drive enthusiasm at every level
Must be comfortable working in a dynamic, fast-paced environment

Consumer Experience Manager Resume Examples & Samples

Create short and long term CRM strategy based on company goals
Build and execute contact strategy
Support the brand vision development
Provide the strategic and operational support to the Category Marketing Managers to enable the marketing team to effectively communicate marketing messages to target audiences. Work closely in the team loop with Marketing, Digital, Brand, Media
Manage the execution of CRM campaigns and associated campaign reporting
Build consumer database which is enabling consumer segmentation
Effective use of consumer database to cross sell, upsell, build consumer relations
Use of tools like Eloqua, Cognos, Omniture
Adapt existing or create dashboards as required to provide visibility into marketing campaign performance
Responsible for quality and management of data
Act as key point of contact for Marketing, Brand and Digital
Closely cooperates with global CRM functions
Interact regularly with marketing and brand team to understand and strategize the execution and process flow of brand or category communication

Experience Manager Resume Examples & Samples

Partner with the venue's Guest Ambassadors to create Miracle Moments at every show
Work with Department Managers and Supervisors to ensure service standards are being communicated pre-event and demonstrated during and post the event
Will be the venue's brand ambassador and the face of the service culture program
Responsible for completing the Post Event Service Recap ad analyze other veue service reports to create action plans for service improvements in partnership with the General Manager
Lead the end of season employee opinion survey for the venue
Investigates and responds to guest issues
Interacts positively with guests to maintain customer loyalty
Keep record of guest service interactions or transaction, recording details of inquiries, complaints or comments, as well as actions taken for resolution
Bachelor degree in Communications, Marketing, Business, Human Resources, or equivalent experience
Proficient computer skills of Microsoft office programs (Outlook, Excel, Word)
Taps into their creativity to create band member (staff) and guest materials
1+ years experience working with employee reward and recognition preferred
3 + years office experience

Digital Experience Manager Resume Examples & Samples

Industry experience of working in a Digital team
Professional agile qualification– you will be an accredited Digital Product Owner and be able to apply this to drive process change and recommendations within the team
A degree –2:1 or above

Digital Experience Manager Resume Examples & Samples

Use qualitative and quantitative customer data and insight to build an informed understanding about digital customer behaviour and need, and translate this into creating optimised experiences
Identify, brief, and deliver specific projects to optimise the customer experience and drive efficiency for the business; ensuring a clear and common understanding of the challenge to be solved, a sound business rationale for doing the work, and the benefit it will drive
Manage user journeys and business KPIs on a daily basis so that they are consistent and optimised across all Digital platforms; and ensure enhancements and optimisations are trackable
Act as business owner in the delivery of new Digital requirements, working with digital programme/delivery teams to ensure exemplary digital experiences which achieve the stated business goals
Own and coordinate all non technological changes to the end to end customer experience from a digital perspective ensuring all changes are complimentary not contradictory to the overall goal of digitising the customer ecosystem
Conduct or manage UAT and sign-off a new or changed experience prior to going live
Leadership - virtual teams
Analytical and focused; strong excel skills and use of web analytics tools an advantage
Curious about user behaviour, and passionate about delivering great user experiences
Experience in driving projects in the online/digital environment - familiarity with user-centred design methods and terminology (from research through to A/B testing)
Strong storytelling and communication/presentation skills
Collaborative approach
Experience with customer comms/ product marketing (desirable, not essential)
Experience working closely with/in customer contact teams - familiar with key metrics
Degree Preferred
3 to 5 years’ experience in a similar role
Telecomms not essential, service provider experience useful, digital environment essential

Suite Experience Manager Temporary Resume Examples & Samples

Handles all VIP Guest interactions by multitasking, with the highest level of hospitality and professionalism, accommodating special requests and negotiating packages customizing guest experience based on preferences and looking for opportunities to up sell
Make independent decisions regarding work and work assignments – assigning suites and customers amongst the Suite Concierge team
Resolves customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner making recommendations based on local knowledge and hotel practices, assists in the reconciliation of charges originating from the Resort Concierge Desk (i.e., limousines, car rentals, flowers, tours), sells and promotes the Hualalai Resort and Four Seasons Resort amenities and services, works closely with the Hualalai Resort outlets to ensure smooth handling of guest requests
Processes packages, faxes, messages, and mail which may be either outgoing or incoming in an accurate and timely manner
Previous supervisory experience is required

Nordic Service Experience Manager Resume Examples & Samples

Overall responsibility for the Customers Repair and Exchange Service experience
Manage and develop the relationship with the Repair centers
Streamline and Optimize the repair and exchange flow – Short term implementation, long term improvement. Complete Business Case of what we’re missing, what we need, what we want to achieve, and where we want to be in our repair center collaboration
Manage escalations from Retailers and local sales teams and proactively work to solve the root causes
Responsible for managing claims from the local Nordic consumer rights organizations and owner of the local claim handling system (Xpos)

Adobe Experience Manager Resume Examples & Samples

Working experience with Adobe CQ/Adobe Experience Manager
Minimum 8+ yrs of overall experience in IT Industry & about 4-5 yrs in Java/AEM and Integration technologies
8 to 10 years experience in building complex digital applications
Good knowledge of Adobe CQ5 and other Adobe Products and exposure to Digital Marketing Platform
Must possess a thorough understanding of digital space and delivery systems processes as well as industry best practices
Should have hands on experience on AEM 5.6.1 (or above versions), Sightly, Touch UI, Web service integrations, Java/ J2EE Integrations
Knowledge on Dispatcher, Replication Agents, Load Balancer
Knowledge on JCR, AEM APIs, OSGi & Felix frameworks
Strong technology architect skills
Must have delivered at least 2-3 AEM applications
Exposure to overall architecture of applications and main architectural decision taken, infrastructure relates decisions and clustered environments
Knowledge about estimations/response handling during incidents
BE/MCA
Overall 8+ years of experience with 4+ years of AEM experience

Colleague Experience Manager Resume Examples & Samples

A true desire to satisfy the needs of others in a fast paced environment
Ability to relocate for long-term career advancement
A bachelors degree or previous Human Resources experience preferred

Digital Experience Manager Resume Examples & Samples

Drive user research and concept development, including persona and scenario development for digital experiences
Create wireframes, storyboards, user flows, process flows and site maps to effectively communicate interaction and design ideas
Conceptualize original ideas that bring simplicity and user friendliness to complex design roadblocks
Advocate for the user throughout the process of proposing, wireframing, and implementing UX improvements
Build functional digital prototypes
Work with designers to drive effective, integrated user interface design implementation
Design studies that address both user behavior and attitudes, and generate actionable insights
Stay up-to-date with the latest trends and changes in UI/UX and digital marketing
Suggest new optimization methods to improve customer experience
5+ years experience in a digital marketing, web development or user experience role
This role is located in Armonk, NY
10+ years’ experience in a digital marketing, web development or user experience role
Expertise in UX software such as InVision, UXPin, Balsamiq, Framer.js, Quartz Composer, and the like is a must
Ability to iterate your designs and solutions efficiently and intelligently
Extensive experience in using UX design best practices to design solutions, and a deep understanding of mobile-first and responsive design
Basic HTML5, CSS3, and JavaScript skills

Adobe Experience Manager Resume Examples & Samples

3 years - Adobe Experience Manager application development and implementation
5 years - Java-based web application design and development
2 years - Expert proficiency in HTML, CSS, Javascript and responsive web design
1 year - Experience with build/continuous integration tools such as Jenkins or Hudson

Student Experience Manager Resume Examples & Samples

Provision of advice and support to Pearson College London students and tutors on an ongoing basis
Representation of Pearson College at external events
Working with the Pearson College Academic team to develop and implement new initiatives to improve the student experience and academic performance
Advising Pearson College’s academic team on developing the student culture of the College. This will involve liaising with internal and external student organisations, and other stakeholders including the Pearson College London management team, to help us shape a culture of integrity, high academic standards, and enterprising ambition
Assisting the management team to develop the Pearson College alumni community
Assisting the Management Team to promote thought leadership on student engagement, enterprise culture, and innovative business practice
An undergraduate degree
The ability to motivate students and inspire improved academic performance
Recent experience of a UK Higher Education Institution
The ability to identify and develop collaborative relationships with other teams
Knowledge of other areas of Pearson

Experience Manager Resume Examples & Samples

Detaile oriented, highly organized, energetic, a self-started and a good communicator
Taps into their creativity to create band memberemployee and guest materials and to problem solve
1+ years’ office experience (3+ preferred)

Global Mobility Assignment Employee Experience Manager Resume Examples & Samples

Works under the direction of Assignments Employee Experience Senior Manager to support all Employee Experience activities for Business and Talent Select assignments types (US inbound and outbound assignments)
Manages a select caseload for Business and Talent Select assignments
Tracks individuals on assignment and provides tailored services and support before, during, and after the deployment
Collaborates and works closely with the Business Advisory Support and Process Management Support to execute consistent hand-offs between Business Advisory Support, Process Management Support, and Employee Experience Support
Maintains close working relationship with Business Advisory Support teams to execute consistent levels of service against the Businesses’ Global Deployment strategies and Global Mobility’s strategy
Monitors visa end dates for Assignees using reports from Immigration (ongoing)
Escalates complex issues to Assignments Employee Experience Senior Manager, as required
Executes the Assignments Employee Experience Senior Manager’s decisions about structure / approach for education and communication of assignment process to leaders
Coordinates hand-offs with DTTL SSC for electronic notifications throughout the lifecycle
Customer orientation
Stakeholder management and relationship building, including comfortable working with PPMDs
Cross cultural sensitivity
Collaboration and internal / external group partnering
Problem solving and adept at navigating ambiguous situations
High degree of confidentiality, exercising care in addressing issues
Familiarity with Deloitte’s Business processes
Ability to produce results while working with primarily virtual teams
Critical understanding of when to escalate matters for necessary leadership approval
Global Mobility technical expertise (e.g., deployment lifecycle and processes, DTTL Policy types and associated Business Drivers)
Global Mobility service excellence
Experience working in a multi-national, global team environment
Experience working with a flexible workforce to meet the needs of the Business
Typically requires 7 to 10 years of directly related experience including subject matter expertise in in human resources or mobility (preferred)

Systems Experience Manager Resume Examples & Samples

Manage the Frontline systems experience throughout project and production lifecycle. Includes cross-functional project ownership, implementation and launches, and ongoing support. Lead adhoc teams to effective management of complex, cross-functional system issues
Communicate with leadership, business partners, and stakeholders on progress against strategy and keep them informed on existing cross-functional issues relating to the availability and functionality of production systems
Lead medium to large initiatives to improve the systems, user experience, related procedures, and customer satisfaction
Create, own, and/or approve technical documentation including integrated system process documents, impact assessments, business requirements, workflow documents, user acceptance test cases, and production support procedures. Able to teach these skills to others
Mentor, provide tactical direction in support of strategy, exert positive influence, and serve as an escalation resource to System Experience Analysts

Global Consumer Experience Manager Resume Examples & Samples

Define and drive set of marketing deliverables (toolkits, guidance, best practices) to help businesses and markets deliver an optimal consumer experience
Ensure maximum use of personalization to deliver relevant messages across all touch points
Ensure the optimal and relevant consumer experiences are delivered across POEM (Paid Owned Earned Media) and decision journey. Collaborate with senior data managers and market/opco/brand to interpret and leverage data to ensure optimal performance of content and campaign results
Foster an internal community that helps sharing best practices on personalized content, consumer experience mapping and consumer service
Work in close collaboration with marketing agencies to set up and implement our set of marketing deliverables
5-7 years of experience and high skilled capabilities in building and managing a high performance user experience on digital touch points
Successful implementation of multi-channel personalized consumer experience campaigns from CRM to eCommerce to dynamic web serving
Proven ROI and optimization of personalized marketing activations
Strong expertise in CRM with deep understanding of results across campaign contact points
Strong understanding and proven track record of E2E process to engage, reinforce brand bonding, improve customer satisfaction and increase revenues
Strong knowledge of Social Media channels and in eCommerce activation and experience in Social cRM

Member Experience Manager Resume Examples & Samples

MEM will interact directly with both salons and customers when our technology compliance slips. MEM will provide a back-up to BeautyNow’s proprietary scheduling technology by confirming all appointments and trouble-shooting whenever there are questions or concerns
MEM will require impeccable communication skills and attention to detail to oversee smooth facilitation of appointment booking between BeautyNow customers and BeautyNow salon and spas
MEM will also assist the executive team with administrative tasks including schedule management, data entry, and general office administration. This will include maintaining merchant accounts through photo and copy audits
Daily appointment confirmations (via Phone, Email, and SMS)
Rectify account discrepancies, communicate changes, and update appropriate records and systems
Ensure merchant compliance with BeautyNow performance metrics
Acting with urgency to meet BeautyNow business metrics, including confirmation rate and response time
Maintain accurate appointment and payment details via internal systems
Collect and respond to customer feedback in real-time
Impeccable written and verbal communication skills
Exceptional customer service experience
Positive attitude and demeanor
Basic technical proficiency (email, data entry etc.)
Work experience in salon/spa industry preferred
Passion for the beauty industry a major plus!

Branch Experience Manager Resume Examples & Samples

Responsible for managing relationship with site management team to ensure support and positive credit union positioning. Actively and routinely communicate BCU’s value proposition to site leadership to drive influential relationships and enhance participation
Create and manage the branch business plan, including initiatives to achieve production goals, brand awareness and member education
Responsible for resolving member concerns related to credit union matters
Identify and execute promotional activities to ensure goal achievement, including support of BCU-wide marketing campaigns
Responsible for understanding and monitoring compliance with credit union policies and operational procedures, and associated laws and regulations
Successfully complete all required registrations and certifications as needed
Two or more years of management experience in a financial institution or retail sales. Five or more years’ experience in a financial institution or retail sales position in a management role will substitute for degree
Excellent detail orientation, time management, and follow-up skills required for working in a fast paced environment
Must be results oriented and able to prioritize multiple tasks

Workplace Experience Manager Resume Examples & Samples

Passionate about exceptional customer service
Ability to build positive relations with colleagues, guests and clients
Exceptionally organised and skilled in multi-tasking
Experience of working within a facilities style role, and liaising with a variety of service line providers i.e. security, cleaning, maintenance, etc
Good level of IT literacy with knowledge of Microsoft Office and the ability to learn bespoke computer systems
Ideally the post holder will hold an IOSH certificate

Partner Experience Manager Resume Examples & Samples

Manages the operational business relationship of mid- size to large domestic accounts; serves on account team
Acts as a point of escalation and collaborates with otherfunctions to drive resolution of operational issues of medium to high complexity, in support of the customer/partner requirements
Represents the customer/partner needs and provides business requirements to projects of moderate to high complexity
Proactively communicates operational process changes to customers/partners and internal clients; supports the implementation phase
Typically 2-4 years of related experience, preferably in supply chain, customer service, procurement or financial management

Mlife Experience Manager Resume Examples & Samples

Champion and manage all M life Rewards-related initiatives at the property level
Collaborate with Brand Marketing team in implementing and executing M life Rewards and associated initiatives at respective property
Work closely with Loyalty Marketing Operations to ensure effective two-way communication and collaboration regarding the M life Rewards program, representing the voice of members and employees
Ensure M life Rewards policies and procedures are being properly followed, including consistent delivery of M life benefits
Serve as a subject matter expert and resource for M life program information, including systems, partnerships, best practices, etc
Ensure property employees are knowledgeable about the M life Rewards program
Manage execution of M life training and development programs, working closely with Loyalty Marketing and MGM University, assisting with facilitation when necessary
Collaborate with property departments to improve performance of key M life metrics
Facilitate cross-departmental accountability for achievement of goals (e.g., internal shops, guest surveys, M life enrollment rates, etc.)
Analyze and interpret data, evaluate trends, and make necessary recommendations to improve M life Rewards
Act as liaison to address guest complaints regarding M life (e.g., guest relations, surveys)
At least 4 years of experience within the gaming/hospitality industry

BCU Branch Experience Manager Resume Examples & Samples

Responsible for achieving service center goals and making appropriate action plans to correct deficient areas needing improvement
Responsible for branch production, including lending (consumer and mortgage) new member on-boarding, deposit growth, and digital services adoption
Support BCU branch strategy by actively educating members on self-service options
Oversee branch security, audit integrity and risk management
Provide direction and coordination for high levels of communication and teamwork with other branches and departments to support the overall goals of the credit union
Strong sales skills, organizational ability and excellent written and verbal communications skills required
Must have an aptitude for digital technology
Must have strong presentation skills
Must be an energetic, self-motivated leader with outstanding initiative
Excellent PC skills, and use of Microsoft office products, i.e. word, excel, and power point
Must be a person of high integrity who is dependable and professional at all times

Experience Manager Resume Examples & Samples

Set and lead the adoption of key web or interactive marketing strategies, policies, processes and standards to reach online customers or internal audiences
Develop, drive and evaluate the online customer experience strategy and roadmap spanning multiple business groups or customer sets (i.e., consumer, SMB, enterprise)
Develop and drive editorial strategies, content and direction for online properties, landing pages or websites
Deliver web experiences that result in significant and measurable improvements in understanding, conversion and revenue
Be recognized as an authority and thought leader in the interactive marketing space and contribute to the development and adoption of innovative principles and practices across HP
Manage functional or department budgets
BA or BS degree in Communications, Marketing or Computer Science
Expertise and knowledge in the online space (web, email, search, database marketing, chat marketing, podcasting, blogging, privacy, e-business, etc), including trends and technologies
10+ years of experience in interactive marketing or customer experience/user interface
Superior writing and editing for the web - recognized for "near perfection" writing and editing skill and often asked to edit the work of others
Well-developed web analytical skills (measurement, ROI, forecasting)
Ability to link interactive plans and activities to business results
Superior knowledge and understanding of interactive media, tools and technologies (all channels and pricing models)
Superior knowledge of Internet principles and web site production
Superior knowledge of direct marketing and CRM
Maintain HP marketing management systems as needed
Proven experience managing, leading, driving and measuring virtual teams toward common goal

Learner Experience Manager Resume Examples & Samples

Leveraging technology to support on demand and live, instructor-led training
Learning management system functionality to enhance the learner experience; and,
Establishing effective networks and managing project teams to accomplish implementation, enrollment and/or reporting of agreed plan/program information, utilizing both external and internal resources across multiple functional groups
Leveraging project management skills to manage the implementation of programs nationally, within a market, and/or in a virtual environment
Bringing customer service and a quality focus to the delivery of learning solutions to enhance the learner experience

Digital Experience Manager Resume Examples & Samples

Drive development of exceptional online experiences for our various partner audiences
Mange the development of the user experience and online capabilities needed to deliver best-in-class partner services hubs.-
Deliver regular reporting of cross-platform performance metrics to management and stakeholder business units and support teams
Manage digital content strategy - creating and/or curating content to inspire target users, promote content, and align with events and product releases by Intel and its ecosystem partners, customers, etc
Manage globally distributed resources for most efficient and cost-effective results in copy editing, translation and localization, online publishing, etc
Bachelor's degree in Marketing, Business or a related discipline
5+ years of experience managing B2B digital and multi-channel experiences or B2B digital marketing
5+ years of proven program management experience
Strong level of experience in user-centric design and content strategy
Strong level of experience creating engagement & programs for a partner/channel customer base
Experience and knowledge of marketing automation and integration with digital environments
Experience and knowledge of implementing personalization & intelligent profiling in digital environments
Understanding of multi-channel customer touch points, digital campaigns and lead generation and lead hand-off/management to partners
Understanding and knowledge of utilizing digital engagement to enable complex B2B solution sales
Excellent written and communication skills especially ability to effectively communicate with stakeholders and partners across multiple organizations
Excellent computer and technology skills
Ability to manage stakeholders and partners across multiple organizations
Ability to work in globally disperse teams
Strong collaboration and team building Ability to manage vendors and 3rd party partners on projects
Effective fiscal and budgetary management
Handles a fast paced and dynamic work environment

Faculty & Student Experience Manager Resume Examples & Samples

Prepares and delivers lectures to undergraduates and graduates in the traditional classroom, online and evening graduate students within the prescribed curriculum
Stimulates class discussions and facilitates learning
Assesses student performance in accordance with University Assessment Practices
Remains current in the field of study and effective teaching techniques
Maintains one to two course teaching load, at any given time, in any modality
Participates in faculty and Colangelo College of Business meetings and College/University committee activities
Creates business development relationships within industry to enhance the student experiences that lead toward hiring pathways; specifically in Hospitality Management to begin the position; builds relationships with C-level leaders
Leads CCOB’s efforts to create industry relationships and student experiences for all modalities; specifically hospitality business development for student internships and follow-on industry placement
Coordinates internships and hiring pathways with hospitality properties; works with the GCU Career Services Center
Works in partnership with GCU’s hotel/restaurant General Manager and Golf Course Supervisor
PhD in a related business discipline or DBA is preferred; MBA/graduate degree in business discipline required
Post-secondary experience teaching experience
Significant (5+ years desired), documented, industry experience in business, operations, and/or leadership
Work experience in a higher educational environment is preferred
Business development, partnerships, and networking; a background of successful relationship building; hospitality is desired but not required
An equivalent combination of education and directly-related work experience may be substituted upon supervisor’s approval

Mlife Experience Manager Resume Examples & Samples

Champions and coordinates all Mlife related initiatives at the property level
Serves as the Corporate Marketing liaison for Mlife, Partnership Marketing, marketing systems support, and training administration support at the property
Partners with Director of Guest Experience and Director of Marketing on day-to-day implementation and facilitation of broader guest loyalty programs
Serves on property service committee to communicate and advocate Mlife focus and accountability
Serves as an internal consultant and subject matter expert on Mlife program
Responsible for ensuring administration and execution of Mlife training and development programs
Responsible for coordination of internal communication of Mlife program developments across all property divisions (e.g., back of house signage, pre-shifts, employee events, and departmental meetings)
Monitors and report on key metrics surrounding Mlife (including applicable shop and survey results)
Ensures Mlife-related policies and procedures are being properly followed
Identifies and communicate internal and external best practices in training and communication to support Mlife
Evaluates trends in key performance indicators and facilitate cross-departmental accountability for achievement of goals (e.g., internal shops, guest surveys, and Mlife enrollment rates)
Provides actionable insights and recommendations to department heads and operating committee
Collaborates with departments to create action plans to improve performance in key Mlife metrics
Acts as liaison to address guest complaints regarding Mlife (e.g., social media, guest relations, surveys)
Property-wide responsibilities for Mlife related initiatives across all departments
Works hand-in-hand with property Guest Service Leader to drive property-wide accountability and guest loyalty
At least 2 years of experience within the gaming/hospitality industry
Previous experience with gaming and/or hotel IT systems (e.g., Patron, Opera)
Highly organized, meticulous, and detail-oriented
Persuasive public speaking and presentation skills
Working knowledge of Microsoft Word, Excel, and PowerPoint

Digital Experience Manager Resume Examples & Samples

Working with the Digital marketing, insight and analytics teams to lead and deliver intervention plans to increase self-serve channel share, increase NPS, improve conversion rates and quality of experience
Support the Digital Experience Service Strategy for the area and drive the end to end delivery and creative execution of online service initiatives. The successful candidate needs to possess the ability to be dynamic and proactive in this challenging area of the business
Drive thought leadership on simplifying and bringing consistency to the Digital service estate

Digital Experience Manager Resume Examples & Samples

Oversee the migration of existing SLED pages to a new VBM domain with new Brand and segmentation capabilities
Grow traffic to the site using SEO, SEM, customer relationships and various marketing tactics
Drive increased sales conversion rate through learn and resource content
Increase existing SLED customer self-service engagement while adhering to contractual and governmental regulations
3+ years online experience with a focus on traffic enablement, site experiences and optimization
5+ years managerial experience
Minimum Bachelor's degree
Experience working with a service provider (i.e. phone, cable, internet, insurance, etc.)
Deep understanding of Digital drivers of demand and approaches such as SEO
Proven leadership skills that include being part of a high performing team. A demonstrated team player who can effectively handle multiple priorities simultaneously within aggressive timelines
Ability to identify, trouble shoot, and resolve problems across the digital ecosystem
Exceptional communication skills (written, oral and presentation)
Solid problem solving skills
Ability to forge strong cross-functional relationships with both IT (web, operations, development, etc.) and business (PLM, Marketing, Metrics, Legal, Testing, etc.) teams (including outside marketing agencies)
Extensive knowledge of Verizon small and medium business products (Internet, Communications, Networking, Security), bundles and offers / promotions
Adobe Cloud experience (e.g. Adobe Experience Manager and Analytics)
Digital UX experience
HTML and using authoring tools to update site content

Specialized Experience Manager Resume Examples & Samples

People work for people- uses this philosophy to grow careers, encourage teamwork, and retain talent through a development-focused environment
Acts as an ambassador for the Sunglass Hut brand
Continually coaches and develops their team to ensure retail excellence
Customer service/retail experience

Sunglass Hut-experience Manager Resume Examples & Samples

People work for people – uses this philosophy to grow careers, encourage teamwork and retain talent through a development-focused environment
Seeks out opportunities for self-development as defined in an individual development plan
Adept at knowing the product and stays current on new merchandise and fashion trends
Continually coaches and develops the team to ensure retail excellence
Communicates information regarding promotions, contests and incentives to the team
Demonstrates expertise in every aspect of store operations
Previous leadership experience of 2+ years

Sunglass Hut-specialized Experience Manager Resume Examples & Samples

Leads by example, coaches, mentors and inspires the team to enhance Store performance
Observes, coaches, develops and inspires the team to achieve sales results using the brand Coaching Model
Demonstrates expertise in every aspect of the Store operations

Consumer Experience Manager Resume Examples & Samples

Develop a strong understanding of European consumers and our business objectives
Inform & inspire our global product management teams to create leading consumer experience solutions relevant to the European market
Partner with local technology teams to drive the digital roadmap – ensuring experiences are delivered on time and to brief
Partner with our operational teams to embed new experiences into the business
Conduct heuristic evaluation and competitive audits of our digital experiences, for usability and local relevance. Create wireframes and consumer journey maps as needed
Evangelize consumer experience within all levels of the organization
Plan and execute research activities that uncover consumer needs, resulting in actionable recommendations for our geography
Partner with design and brand teams to assure UX & CX best practices are followed
Work with analytics and A/B testing teams to identify continuous improvement opportunities
Partner with Product Managers to drive consensus on consumer experience across stakeholders and negotiate diverse points of view and priorities
Support development of User Experience Specialist
3-5 years of proven success as CX or UX Manager within an e-commerce business. Pan-European experience strongly preferred
Skilled at adapting communication and content to the audience; crafts strong and compelling presentations. Strong influencing skills
Strong command of user experience principles; excellent consumer experience knowledge and Passionate consumer advocate
Ability to work collaboratively within a wide and diverse matrix
Data driven approach to inform experience requirements and product roadmaps
Experience defining and monitoring success through site analytics and A/B testing
Experience developing deep consumer insights and working with consumer research
Experience optimizing onsite search and navigation is an advantage
Design experience is beneficial but not a core requirement for this role

Workplace Experience Manager, Amer Resume Examples & Samples

Key contact for senior business leaders within the region
Creates an environment where people management and development is the number one priority
Builds, manages, coaches, and mentors a team of office support staff
Leads via a lens of creating internal customer satisfaction as a constant goal
Manages overall performance of all vendors/suppliers and takes corrective action as necessary
Demonstrates urgency and takes thoughtful risks
Proactive identification of facility opportunities, issues and risks
Coordinates Workplace initiatives, in support of global program development
Assists in the negotiation of leases
Actively engages and assists in regional real estate portfolio pipeline management reviews to ensure decisions are made in advance of critical events
Maintains region-specific market intelligence in order to capitalize on opportunities, as well as to react to time sensitive projects and initiatives in advance
Ensures that the department’s policies and procedures are complied with across the regional portfolio
Assesses, develops, and implements process improvement and ways to improve workplace productivity
Bachelor’s degree, equivalent work experience or military experience
CFM, or demonstrated equivalent experience in the core competencies defined in the designation
At least 5 years’ experience as a manager, in a Workplace/Facilities environment
At least 3 years’ project management experience in commercial tenant improvement projects across the AMER region
At least 3 years’ experience with capital and expense budgeting for the real estate & facilities function
Experience negotiating long-term leases of at least 50k square feet
Ability to converse with internal and external team members with a high degree of confidence and assertiveness
Knowledge of construction terminology and ability to read plan documents

Workplace Experience Manager Resume Examples & Samples

Supports internal customer engagement, providing relevant and timely information to regional business leaders
Commits to delivering with integrity, transparency, and quality
Manages the portfolio in line with financial objectives (cost/head, space, cost/sf, etc)
Coordinates with home office on all Workplace initiatives, in support of global program development
Manages all sites within the limits and requirements set out in negotiated leases
Helps identify and define regional real estate opportunities and develop appropriate solutions to optimize the portfolio
At least 5 years’ experience in a corporate real estate environment
At least 3 years of project management experience in commercial tenant improvement projects across the APAC region
At least 3 years experience with capital and expense budgeting for the real estate & facilities function
Presentation (Keynote) and Microsoft Excel proficiency
Ability to grow and lead a team
Ability to laugh and have fun while doing a million things at once
Ability to manage stress, competing priorities, and solve problems
Experience with ProLease or similar product
Proficiency in Cantonese, Mandarin, Tagalog, or Japanese

Digital Site Experience Manager, Director Resume Examples & Samples

10+ years relevant digital production in web & mobile site production, SEO, and analytics, as well as the ability to position oneself as an enterprise-wide digital adviser
Previous experience developing strategic delivery of an large and multifaceted website with ecommerce as a main focus
Experience building and motivating a team of digital production resources, including developers, designers, and content editors, in a client service setting Bachelor’s degree in Business Administration, Computer Science, Engineering, Communications, or equivalent experience
Ability to understand resource tradeoffs and manage a team’s project pipeline to finish projects on time with limited resources
Strong knowledge of the web and mobile site development processes, technologies and standards, as well as creative and marketing strategies and processes
Ability to interact with partners at all levels in Marketing, Compliance, Product Management, eCommerce, and ITG, as well as agency and vendor partners
Expert knowledge in the use of content management systems required, with knowledge of Tridion preferred
Understanding of digital marketing principles, including but not limited to: conversion optimization, cross- and upsell, audience segmentation, A/B testing preferred
Knowledge of project management tools such as JIRA, Basecamp, etc
Working knowledge of Adobe Photoshop, Adobe Illustrator, Adobe Acrobat, Adobe Dreamweaver , Flash, HTML, CSS, XML, Javascript, MS Office Suite including Visio and Project. Advanced knowledge of analytics tools such as Coremetrics/IBM, Omniture, Google Analytics

Digital Experience Manager Resume Examples & Samples

Lead and manage to successfully deliver the assigned projects, end to end through applying project management methodologies effectively
Ensure full understanding of project scope to be able to design detailed project plans
Manage the execution and completion of the defined project plan through effectively coordinating people and resources
Drive and measure engagement reviews and quality assurance procedures to ensure KPI¹s are met
Monitor the project variables (cost, effort, scope, etc.) against the project plan in order to implement corrective or preventative actions
Manage the change management approach for respective project and ensure changes are smoothly and successfully implemented to achieve lasting benefits
Finalize all activities across the projects/programs to formally close and hand over the project, ensuring project documents are approved, completed, maintained, and stored appropriately
Dependency Management
Think globally and x-functionally in order to identify project dependencies and their impact, raise the dependency issues with the project sponsor and co-create solutions
Build strong partnerships with brand marketing, IT and partner agencies to ensure excellence of delivery, functionality and effectiveness of digital campaigns and platforms
Form and lead multi-functional project team resources (internals and externals) to deliver and support projects
Financials and Controlling
Establish project controlling as an independent element within the project to verify and control the allocated project costs on time in budget
Ensure compliance to GIT standards, e.g. PMO, IT controlling standards
Manage project budget through tracking and reporting the monthly budget accruals and variances and ensure timely and accurate invoicing
As conflicts and escalations arise within projects, identify solutions and propose these to project sponsor and support their resolution in a timely and appropriate manner
Use appropriate and effective communication methods to Senior Management and project stakeholders throughout the project life cycle, in order to successfully deliver and embed the project within the organization
A passion to stay abreast of latest digital marketing technology and web related
Strong understanding of the service offerings in the digital marketing space, Content Delivery to multiple channels and devices
Demonstrable experience with Content Management Systems (ideally Tridion)and eCommerce platforms is considered a plus
Minimum of 2 years of progressive work experience in mid to large scale project or program management (ideally in Digital Marketing and communications for a global brand or media/agency network)

Junior Consumer Experience Manager Resume Examples & Samples

1-3 year experience in customer service or marketing, preferably in a consumer focused organization
Passion for the consumer
Analytical skills with the demonstrated ability to problem solve
Drive for change and continuous improvement
Native Dutch
Ability to inspire people with your drive, energy and enthusiasm

Assistant Service Experience Manager Resume Examples & Samples

Being all about the team, partnering with the department manager to recruit, hire and train, as well as develop and motivate your employees. You’ll lead by example how to deliver amazing customer service every day
Assisting the department manager in creating a solid business plan that enables your team to work together to ensure service and sales goals are being achieved
Loving technology – training and educating employees on tools that make the customer experience quick, easy, and fun
Educating salespeople on how to ring profitable sales by following tender compliance
Helping drive store volume through programs such as the Nordstrom RewardsTM program and the sale of gift cards
Lending a helping hand around the store – set up special events, organize back rooms, relocate store fixtures and more

Assistant Service Experience Manager Resume Examples & Samples

Assist in training and coaching employees every day about the importance of delivering amazing customer service both in person and over the phone
Educate and assist salespeople on tools, processes and systems that will enhance our customers’ shopping experience as well as increase sales
Collaborate with the service experience manager and other store partners to ensure service and sales goals are being achieved
Partner with department managers and the store manager to support store events
Assist in driving store volume through the support and education of Service Experience initiative such as the Nordstrom RewardsTMprogram and the sale of gift cards

Global Student Experience Manager Resume Examples & Samples

Bachelor’s degree and 3-5 years of experience in a business or higher-education setting required
Must be committed and driven to achieve the highest standards of excellence in delivering top-quality, transformative international experiences to both incoming and outgoing students
Must be able to communicate effectively and work positively with a very diverse group of colleagues, faculty, staff, students and visitors. Superior interpersonal skills are critical
Positive customer service-oriented attitude, flexibility and the ability to work both independently and as a team member are critical
Must have excellent judgment and ability to function productively and positively in an ever-changing, fast-paced environment
Must be able to set priorities, exercise initiative, work simultaneously on numerous projects and meet/negotiate deadlines on a daily basis
Must be supportive of, and participate in, change initiatives to improve service, efficiencies and/or productivity
Proficiency in MS Office applications (Word, Excel, PowerPoint)
Experience in international education and with student exchange programs
Second language proficiency and experience living, studying, and/or working abroad and in culturally diverse settings
Demonstrated managerial and team leadership skills strongly preferred

Consumer Experience Manager Resume Examples & Samples

Master or Bachelor degree
Proven track record in customer service or marketing, preferably in a consumer focused organization
Ability to drive change and continuous improvement
Leadership skills, inspire people with your drive, energy and enthusiasm
Ability to work independently yet also gain results through others and be a team player
Native in Dutch

Digital Experience Manager Resume Examples & Samples

Ensure learn content reflects current offers, features and functionality of entire product set
Continuously optimize content to increase conversion and lead generation
Provide real time updates to site through content management systems

Consumer Experience Manager Resume Examples & Samples

Develop and maintain strong cross-functional relationships with Product, Data & Technology Solutions, Customer Service, Operations, and the rest of Marketing and Digital Solutions to drive awareness of potential consumer experience gaps and communicate complex issues in a format that can easily be understood and acted upon
Deliver potential product/service opportunities based on consumer insights to the Product team, prepare consumer journey maps for individual solutions and the end to end consumer experience. Identify ways to leverage data analytics to deliver personalized experiences
Drive the business towards a great consumer experience, increasing value of our products and services to deliver superior customer satisfaction, loyalty and word of mouth
Identify and partner with other consumer champions in the company to influence change
Lead or contribute to high-impact projects that are designed to improve a member’s experience across a full interaction with their doctor/health plan
Help impact cultural change through educating colleagues on consumer needs and insights, sharing a ‘day in the life’ of target consumers to drive understanding and empathy, improving our communications to increase consumer understanding and empowerment, encouraging all colleagues to advocate for consumer needs and reduce pain points, share success stories and impact analyses

Checkouts / Shopping Experience Manager Resume Examples & Samples

Direct responsibility for the general management (strategic and operational) of the store’s Cash (Checkout) function
Lead and support the recruitment, selection and development of the Cash (Checkout Services) team
Coach and support all co-workers in the principles and practice of our Customer Promise: Lowest price, Instant gratification, Ease of shopping, Helpful, friendly and knowledgeable co-workers
Support the optimal customer purchasing experience by emphasizing inventory integrity, customer convenience and minimal wait times
Monitor Cash (Checkout Services) equipment and ensure it is in optimal working order at all times
Maintain regular contact with Credit Card companies and other external agencies as required
The ability to operate independently, and communicate effectively, at all levels of a fast-paced, change oriented organization
3-5 years of Retail Management experience, preferably in a high volume environment with cash related experience
A dynamic leadership profile with a “hands-on” service approach
Experience in dealing with external service providers and suppliers
Well-developed strategic, organizational, communication and decision making competency
Advanced computer literacy

Adobe Experience Manager Solutions Specialist Resume Examples & Samples

Provide advanced software development, application administration, and/or database administration solutions to clients
Create technical and conceptual specifications in support of the clients’ business needs and functional specifications
Develop custom code and interfaces to other application systems as defined by the technical specifications
Resolve issues discovered during System/Integration Testing, and User Acceptance Testing
Develop detailed documentation of solution design and code
Work with customers to clarify needs and requirements and to build a solution vision
Participate in the design and development of web-based solutions
Assist clients to develop or express an organizational strategy for accomplishing strategic technology goals
Assist clients to identify appropriate technologies for accomplishing their strategic technology goals

GEM Digital Experience Manager Resume Examples & Samples

Partner with Commercial & Digital Director to manage global emerging markets annual goals and marketing planning. Create an annual planning calendar for all digital marketing activities to drive eRetailer channel sales and brand building initiatives including new product launch, new enhancements to existing platforms and websites, special events, etc
Support the Ecommerce local teams with knowledge and tactics implementation with in-direct responsibility for the Ecommerce channel P&L locally and regionally
Responsible to implement email marketing initiatives including usage of the tool for deployment of HTML emails, database management, query, and post campaign reporting and analysis.
Establish relevant, personalized and competitive experience across all digital touch points and enable streamlined “paths-to-value” and “paths-to-purchase,” working closely with Customer Experience, Content and Marketing
Provide knowledge and assistance in digital media plans including insights and report analysis with Regional and Local teams
Build strong relationships with key cross functional partners (commercial, SBUs, social media, performance and analytics, content, IT, product teams, etc ) to execute cohesive digital marketing plans needed to drive business
Partner closely with Regional and Local Marketing teams to define and implement holistic digital engagement strategy and inform optimal communication plans, marketing mix, conversion paths and KPIs in support of business objectives and goals
Work closely with the GEM digital team to lead “how to win” planning of digital elements where scale opportunities are significant, e.g., company-wide campaign structure, programmatic buying, creative testing and dynamic personalization across digital touch points
Leverage a good partnership with the Digital Technology manager to fully leverage marketing tools and capability, as well as foster innovation
Gain buy-in from SBUs on global strategy; assist SBU in refining their digital activation plans
Foster collaboration and ensure proper flow and clarity of communication so global guidelines are fully understood and SBU feedback / specific consumer & competitive expertise are taken into consideration
Serve as the leader in terms of governance of the SBD guidelines and processes within digital marketing activities like websites and mobile apps
Drive a strong innovation agenda in the channel; push disruptive initiatives that will surprise & delight customers and end-users; manage pilots and plan for aggressive global roll out of best practices
Review new technologies and keep the company at the forefront of developments in digital marketing
Manage external/digital and social media vendors and/or agency coordination efforts
Support training and education of digital competencies across the company
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Digital Event Experience Manager Resume Examples & Samples

Develop gamification strategy that bridges the physical and virtual experiences in partnership with Virtual and Events Marketing Teams
Support in-platform engagements and gamification to deliver an interactive user experience
Proactively identify opportunities to create interchangeable experiences across physical and virtual events
Own digital planning for national & regional events, including annual Convention. Partner with event & virtual teams to set strategic approach to achieve event goals, lead planning process, conduct site visits and work with internal & external partners to deliver onsite implementation
Partner with third party vendors where appropriate to design & deliver “phygital” plans. Own briefing process to articulate & align on goals, objectives & strategy. Once selected, manage resources to deliver on time & on budget
Execute content strategy for physical and virtual digital activations by identifying value proposition and partnering with stakeholders to understand & identify needs
Increase our sophistication in experiential marketing techniques, to understand their impact, and to build mission driven brand advocates
Oversee planning, implementation and measurement across digital events campaigns and through ongoing program management
Design and deliver high caliber presentations to showcase campaign and platform performance
Create and maintain project plans and content calendars for digital events initiatives
Audit R+F offline touch points, including company sponsored & independent seller events to identify areas where digital technology can enhance attendee experience. Design and deliver plan to infuse cutting-edge digital experiences into virtual and physical events
Stay abreast of market & consumer trends, competition and digital technology, leveraging inputs to proactively recommend innovative strategies fit for our channels that enhance results

100

Assistant Service Experience Manager Resume Examples & Samples

Be all about the team by partnering with the department manager to recruit, hire and train, as well as develop and motivate your employees. You’ll lead by example how to deliver amazing customer service every day
Collaborate with the department manager to ensure you have the merchandise your customers will love
Work with your department manager to ensure the department stays “runway ready” through stocking, re-merchandising and straightening throughout the day

101

Digital Experience Manager Resume Examples & Samples

Manage the design of the entire mobile app (functions, flow, UX/UI), perform air testing
Analyse mobile trends and customer insights, evaluating downloads and usage rate
Monitor the mobile app performance and improve the performance by reducing errors and other pain points
Responsible for mobile app optimisation, including the optimisation of self-serve products
Collaboration with IFE, ground, MPO, customer experience team to plan for future development and fulfil commercial REQ’s
Accountable for the articulation/ documentation of guidelines/ process
Deliver actionable recommendations based on insights and benchmarking exercises

102

Junior Consumer Service Experience Manager Resume Examples & Samples

Minimum of 3 years of relevant experience with background in customer service (non-technical support)/CRM
Solid communication skills, written and verbal
Ability to multi-task and execute tasks within a deadline oriented environment
Consumer Experience measurement and analytical tools practical knowledge
Extremely consumer oriented

103

Google Experience Manager Resume Examples & Samples

Genuine passion, understanding and application of technology
High standards of customer service and relationship building with excellent communication skills
Proven presentation and/or selling skills
Demonstrate high energy and enthusiastic attitude
Must be able to adhere to a work schedule that may include work days, evenings, weekends, and some holidays
Ability to scale up hours during peak retail and holiday seasons
Proficient in computer software and Google Applications (for example: Google Chrome, Google Docs, Google Sheets, etc.)
Must have exclusive access to a vehicle
Valid driver’s license and abstract required
Access to personal computer, reliable 24/7 internet connectivity

104

Go To Market & Experience Manager Resume Examples & Samples

Design and develop internal / external trials to assure the quality of new products/services and customer experience
Determine trial objectives, participant recruitment strategy, scenario design and success factors
Implement a robust process and support to effectively gather and track new service/product developments and customer experience to vs. specified design and ensure that any issues are communicated and prioritised with an agreed timeline for resolution
Collaborate with the project/technology teams to identify product/service fixes and any critical refinements required prior to launches
Assess product, service and customer performance vs. key criteria to determine go/no go launch status
Gather post-launch and in-life feedback from frontline colleagues and track products/service performance to prioritise future developments and refinements
Work with Care, Sales and Digital teams to maximise self-serve adoption and functionality and minimise inbound calls
Engage key stakeholders to understand and represent their go to market requirements for new developments
Work closely with the operational areas to ensure that there is a clear and relevant positioning of the new service that the front line will understand and advocate
Strong relationship building skills and, ideally, an existing network of relationships with Care, Sales or Field colleagues
Demonstrable experience of working with cross-functional teams to deliver projects and impactful results
Pragmatic approach to resolving issues
Tenacity in delivering results and driving projects to completion
Empathetic, approachable, and fair in dealings with colleagues at all levels
Demonstrates a strong team mentality and able to build and maintain open and honest communication at all levels
Adept at operating in ambiguity and identifying creative solutions
Sees beyond the task and engages people with a purpose, creating an energising and rewarding atmosphere
Takes responsibility and ownership of matters: constructively managing conflicting priorities under pressure, and maintaining a professional and positive manner to enable colleagues to deliver results
Committed to self-development
3-5 years’ experience in similar roles
Degree level education
Experience of getting results in a matrix organisation environment
Experience of working in/alongside technology projects
Good understanding of the Virgin media consumer business and operations is desirable
Digital experience an advantage but not necessary

105

Digital Consumer Experience Manager Resume Examples & Samples

Proficient in optimizing web journeys
3 plus years of digital web experience in Corporate role
Strong analytical skills to support fact-based improvements
Experience with leveraging Omniture to drive decision-making
Web design experience strongly desired
Financial knowledge to create and defend business cases desired
Marketing background preferred
IT/IS background preferred
MBA preferred. Bachelor’s degree required
Strong knowledge of PowerPoint

106

Digital Experience Manager Resume Examples & Samples

Driving a collaborative approach across solution groups, project teams, LEGO Education, The LEGO Group and external partners
Enable portfolios to navigate the world of digital while translating business objectives into digital roadmaps, backlogs and deliveries
Delivering and executing as a part of interdisciplinary teams, as you identify, integrate and ensure effective development of relevant digital offerings across markets and cultures
You have 5+ years of experience from a dynamic, digital environment, where you have delivered on service design, integrations and agile development, perhaps from a gaming, software or consulting company
You understand to work in interdisciplinary teams and enable coherent digital touchpoints across a customer journey - and how to execute on delivering these
You can efficiently translate business objectives into digital requirements and deliveries, matching a strategic direction

107

Partner Experience Manager Resume Examples & Samples

Manages the operational business relationship of Samsung-Print Partners; serves on commercial account team
Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of medium to high complexity, in support of the S-Print Partner Onboarding Experience and operational support
Represents the partner needs and provides business requirements to HP projects of moderate to high complexity

108

Provider Services Experience Manager Resume Examples & Samples

8-10 years of experience in provider relations or account management/account services or equivalent experience within the health care industry
Bachelor’s degree highly preferred, or equivalent work experience
Exceptional relationship-building and account management skills
Understanding of medical insurance products and associated provider issues
Demonstrated ability to develop and maintain strong working relationships with matrix partners in organizations; ability to leverage matrix resources to drive deliverables
Demonstrated excellent oral, written, interpersonal, presentation, analytical, and persuasive skills
Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work
Ability to use PC software and multiple CIGNA systems

109

Retailer Experience Manager Resume Examples & Samples

Proactively learn best practices and/or process automation techniques from other contact centers to increase performance and drive team to quickly adopt process improvements that support scalability for growth and ease of doing business
Develops and implements communication strategies for Renewal to promote understanding and adoption of customer service strategies
Acquires feedback from retail partners to create plans, programs and processes that promote long term continuous improvement to ensure a high level of retailer satisfaction
Develops teams by providing timely performance evaluations, constructive feedback, development and career plans, coaching through 1:1s, leads team meetings, and educational/growth opportunities. Identifies long-range performance improvement needs and coaching opportunities
Develop and report daily KPI’s, and monitors team performance against goals. Takes corrective action as necessary and incorporates associate feedback to improve efficiency and performance of team to meet expected turnaround time
Accountable for team’s performance & responsible for recognition to individual/team achievements
Partners with Regional Managers and works cross functionally to influence Supply Chain, RD&I, Quality and
Retail partner relationships
Creates plan for appropriate and efficient staffing levels by recruiting, selecting, and training employees. Evaluates the business needs to launch new staffing models that incorporate variable work schedules to support our retail business ordering models
Manages department personnel, key performance metrics, training and development, continuous improvement, and salary administration
Responsible for 10-15 direct reports
Bachelor’s degree plus 5-8 years of management experience; or equivalent demonstrated skills and abilities
Customer Service experience preferred
Highly effective communication both orally and in writing is required
Organizational, problem solving and leadership skills are essential
Time management skills and an ability to prioritize projects/work are essential
Ability to assess productivity and workflow using various measurements in order to achieve targeted productivity goals
Ability to effectively lead and manage a diverse workforce
Ability to effectively manage, lead and motivate others
Ability to work with all levels of individuals internal and external to the enterprise

110

Partner Digital Experience Manager Resume Examples & Samples

Work with Cisco Operations, IT and Marketing to develop a robust digital platform architecture that supports partners in a joint customer go-to-market around Customer Success and supports a high velocity collaborative selling route to market working with Virtual Sales easy and productive
Identify top partner needs for Customer Success and implement digital solutions that prove beneficial for partners, customer and Cisco
Identify top business needs for partner and Cisco Virtual Sales collaboration and implement digital solutions that prove beneficial for partners, customer and Cisco
Develop positioning for Cisco Partners that make partnership with Cisco critical to their competitive differentiation and business growth
Measure success of digital efforts to monitor and ensure positive impact on the GVS&CS partner business
Stay up to date on points of view from leading industry analysts and key influencers in the market
5 years of experience in the tech industry, with specific experience working in the partner/channel space on platform automation, data analytics or Operations
Exceptional writing and presentation skills; ability to leverage various types of media to tell factual stories clearly, creatively, and succinctly
Experience at multiple stages of a technology startup: ability to see "outside-in" and connect with both technical and business audiences
Demonstrated effectiveness in working with development organizations, sales, marketing and channel teams
Bachelor's Degree required; MBA is a plus

111

Site Experience Manager, JAB Resume Examples & Samples

Work closely with our Merchandising team to develop and plan the online content strategy
Ensure robust and insightful content plans are in place for big product and campaign initiatives
Write meaningful project briefs that provide clear, concise direction for cross-functional teams to execute that meet business requirements and best user flow to meet business objectives and results
Collaborate with our Digital Marketing team to optimize content for SEO
Analyze performance and monitor KPIs of site content, tracking all results daily, weekly and monthly and report your findings and recommendations to the business
Work with the Legal team to create policies and guidelines around content creation
Perform pre & post launch site audits to ensure accuracy of site content and user experience
Participates in pre & post UAT process for all new site enhancements with eCommerce and cross functional teams
Performs competitive analysis to come up with recommendations that improve customer experience and drive business growth
Supports other eCommerce initiatives or projects, as assigned
Strong analytical skills a plus
Very detail oriented with ability to multi-task and maintain organization
Demonstrate ability to work well in a fast-moving environment and react quickly under pressure

112

Digital Experience Manager Resume Examples & Samples

This is a fantastic opportunity for an innovative digital specialist to join our Digital Experience team within Commercial & Private Banking (CPB), and have a significant impact on the customer journey
We'll look to you to address what our commercial and corporate customers want and need, and define propositions that meet those requirements
You'll harness technologies and support the alignment of digital workstreams, all with the intention of enhancing the customer experience
You'll be joining us just as we open the doors to our cutting-edge digital studio, championing agile methodologies, innovative thinking, and new and creative ways of working

113

Experience Manager Resume Examples & Samples

Manage the Consumer Distribution online user experience
Act as an advocate for innovative and evidence-based approaches to improve customer experience and profitability
Develop a deep understanding of customer’s needs and requirements (this may include data analysis/ insight and service design input)
Working with the data, insight and service design teams understand target customers, trends and needs
Using insight and working with the build team to create online proposition that respond to the customer’s needs and advance Zurich’s achievements of it’s commercial objectives
Through a process of user acceptance testing, test and learn methodology and by leveraging understanding of the customer, ensure that our online experience are relevant and engaging for our customers
Working with Marketing and potentially supplier agencies, oversee the execution of campaign activity deployed via the consumer site
Create (supported by the Sponsor) any Business case and benefits plan
Manage business processes and possess a keen eye for detail
Build trusted and effective working relationships with distribution, manufacturing, operational and technical teams
Drive and shape the digital experience for transactional, educational, discovery and rewards
Inspire the team with digital excellence
Drive rapid progress within an agile team to deliver maximum value
Navigate the wider business and remove barriers to achieve our goals
Passionate about digital experiences
Not afraid to challenge in the spirit of improvement
Basic understanding of behavioural sciences / sales triggers
Previous experience in sales, online marketing or service design
A good understanding of the UK Insurance distribution landscape
A good understanding of the business use of IT and digital technology
Financial & commercial awareness
Broad commercial knowledge with sound business acumen
Competent planning skills coupled with a high capacity to learn and the ability to think laterally and strategically
Familiarity with evidence-based decision making and digital analytics Experience working on innovative projects and programs and comfort with ambiguity
Customer centric, engaged, Results driven, & challenging
Open, honest and transparent and makes collaboration happen

114

Converse E-commerce Consumer Experience Manager Resume Examples & Samples

Bachelor’s degree in marketing or an equivalent combination of education and experience
5+ years of experience working in digital commerce environment
3+ years of experience working in a marketing department
Solid understanding of UX best practices and web content management, usability, development, and design
Understanding of social media, online media, and direct response marketing techniques
Excellent communication and presentation skills (verbal, graphic and written)
Strong project management skills and proven ability to manage multiple, competing priorities simultaneously
Ability to adapt in a changing, fast-paced environment
Outstanding team player and positive attitude
Strong sense of ownership and accountability
Logical reasoning, troubleshooting and creative problem solving skills
Demonstrated attention to detail and process excellence

115

Employee Experience Manager Resume Examples & Samples

Develop Mozilla’s employee experience strategy, starting with People Team operational changes
Identify opportunities to refine the entire employee experience from onboarding to separation
7+ years of forward-thinking HR experience with demonstrated ability in leading and successfully delivering complex global projects
5+ years people management
An obsession with simplifying people operations and using a well-refined approach
A powerful understanding of what it means to create a great employee experience and a passion to make it happen
An ability to truly listen, be compassionate, take action and follow through
An ability to play with and analyze data that can tell a powerful story
Must have Workday hands-on data entries & reporting experience
Familiarity with incident, problem, and change management tools
Must possess strong written and verbal communication skills, with the ability to influence cross-functional teams, business and vendor partners

116

Assistant Lobby Experience Manager Resume Examples & Samples

You create a positive, memorable, and efficient guest interaction within the hotel lobby and front desk
You ensure the guest service is engaging, entertaining, and inspiring
You greet VIP guests of the hotel
You assist in VIP’s arrival and departure in absence of Lobby Hosts
You ensure the arrival and departure experiences meet or exceed MGM Resorts International and property standards
You ensure employees proactively greet guests within the lobby environment, identify needs and fulfill those needs appropriately
You monitor traffic flow and guest queues within the lobby
You direct guests as appropriate to minimize wait times
You manage the queuing system and procedures in accordance with property policies
You proactively manage the flow of arriving guests by being aware of peak times, making adjustments, and directing employees and guests to ensure a comfortable process for all guests
You own and resolve guest issues in a professional, genuine, and timely fashion
You are knowledgeable about all things Park MGM and craft experiences for guests through making personal recommendation and providing insider information about MGM Resorts offerings
You work with other departments to ensure all guests’ needs are met, including VIP guests and group guests
You observe employees in an effort to provide meaningful feedback that will enhance performance
You ensure the lobby environment is well-maintained, safe and secure
You enable your employees to perform at their best by always providing the current information on rates, packages, and promotions
You ensure all disputed charges are handled appropriately, contacting guests where required to explain disputes
You monitor, document, and notify the Director of Front Office of any problems that may impact or jeopardize the achievement of current and future departmental objectives
You support the quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
You help to ensure staffing levels are in accordance with business demand, providing recommendations for adjustments whenever possible and monitoring FTEs
You go green by participating in the property’s sustainability initiative through energy conservation and the use of recycling programs and materials
You ensure all items are prepared and in working order, including equipment and refilling amenity stations in lobby and other supplies
You execute a plan for stanchions arrangement in accordance with guest flow and business demand
At least 2 years of guest service experience
At least 6 months Front Desk experience
Ability to demonstrate very strong interpersonal skills that provides the ability to deal with guests and work with business partners and colleagues from diverse cultures and nationalities
Able to lead and mentor a team

117

Lobby Experience Manager Resume Examples & Samples

You lead the creation of friendly, personal, and genuine guest interactions within the lobby area
You ensure employees are ambassadors for Park MGM, consistently delivering authentic and connected experiences for guests throughout the arrival and departure experience
You greet Park MGM VIP guests and coordinate with Park Executive Hosts to ensure every moment is excellent
You ensure VIP guests’ arrival and departure experience are personal and seamless
You utilize Workforce Management to ensure proper staffing and scheduling
You are knowledgeable about and welcome technology to enhance the guest experience by organically and pleasantly integrating the guests’ use of technology into their journey
You look the part by maintaining professional appearance and grooming
You are well organized and well prepared, ensuring to review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations
You follow hotel requirements for guest/employee accidents, injuries, lost/stolen items and in emergency situations
You monitor, document, and notify the Director of Front Office / Residential Services of any problems that may impact or jeopardize the achievement of current and future departmental objectives
You ensure the daily operations of the check in/out process runs efficiently, resolve any congested situations, and assist guests and front line employees with questions or problems as they arise
You communicate readily with your team through regular feedback, conducting team update meetings with staff and reviewing all information pertinent to the day’s business and upcoming business
You are an excellent host, providing proactive, refined luxury service, consistent with the property’s service standards and brand attributes, and taking ownership of requests to ensure guest satisfaction
You oversee quality hiring, training, and succession planning processes that encompass the Company’s diversity commitment
You mentor, coach, and guide employees to perform successfully in a team atmosphere
You ensure adherence to the Company’s status quo third party representation philosophy, compliance with Company policies, legal requirements and all state, local and federal laws and regulations
You foster a harmonious work environment that promotes teamwork, unparalleled commitment to excellence in service, performance feedback, recognition, mutual respect and employee satisfaction
You provide a positive, empowering, and productive work environment through setting an example and consistency of daily work habits and standards
You provide input into and execute the development, implementation, and measurement of guest service standards consistent with the Company’s standards and brand attributes
You assist in the development and execution of strategic plans and fiscal budget, with a focus on short- and long-term profitability
You monitor departmental expenditures, prepare justification for budget variations, and projected increases for new projects
You are responsible for managing the monthly activity of all inventories, including balancing of the tower supply budget
You ensure staffing levels are in accordance with business demand, providing recommendations for adjustments whenever possible and monitoring FTEs
You participate in the research, development, evaluation, and implementation of new products, services, technology, and processes to ensure a competitive position in anticipation of guest’s changing needs within the dynamic hospitality and gaming environment
You perform all other job related duties as requested
Bachelor's degree in Hotel Management or related field or equivalent education and experience
At least 3 years of guest service experience at a major hotel/resort complex
At least 2 years of supervisory experience at a major hotel/resort complex

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