Performance Manager Resume Samples

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T Reichert

Trystan

Reichert

1577 Jerod Squares

Houston

+1 (555) 902 7522

1577 Jerod Squares

Houston

Phone

p +1 (555) 902 7522

Experience Experience

Philadelphia, PA

Performance Manager

Philadelphia, PA

Toy Group

Philadelphia, PA

Performance Manager

Delivering coaching and development plans, and ensuring management is constantly pushing for personal and professional improvement and growth
Maximising the performance of existing staff by providing regular performance feedback through regular team meetings
Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results
Developing implement and monitor performance improvement strategies
Driving a high-performing culture, where colleagues feel supported in challenging the status quo to provide better services for our customers
Identifying improvement opportunities to drive performance in claims management and remuneration
Perform WebEx meetings each work day to meet target goals

Los Angeles, CA

Service Performance Manager

Los Angeles, CA

Prohaska-Becker

Los Angeles, CA

Service Performance Manager

Provide analysis to support project work, and performance improvement initiatives, cost saving initiatives, risk reduction initiatives
Develop and provide regular reports along with analysis on key service performance indicators to the GCS Leadership Team, service owners and governance boards,
Work with Continuous Improvement leads to identify and implement initiatives/opportunities to improve service levels
Develop, implement and maintain FSSC Service Delivery/Client Relationship Management strategy
Manage matrixed teams to deliver improvements,
Provide FSSC insight and narrative for standard service management reports
Analyze and review actual service performance against established service levels,

present

Detroit, MI

Practice Performance Manager

Detroit, MI

Runte-Pacocha

present

Detroit, MI

Practice Performance Manager

present

The Practice Performance Manager is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy
Functioning independently, travel across assigned territory to meet with providers to discuss UHG tools and programs focused on improving the quality of care for Medicare Advantage Members
Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs
Develop comprehensive, provider-specific plans to increase their HEDIS performance and improve their outcomes
Provide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
Coordinate and lead Stars-specific JOC meetings with provider groups with regular frequency to drive continual process improvement and achieve goals
Provide reporting to health plan leadership on progress of overall performance, HQPAFs, gap closure, and use of virtual administrative resource

Education Education

Bachelor’s Degree in Marketing

University of California, Berkeley

Bachelor’s Degree in Marketing

Skills Skills

Strong interpersonal skills, strong written and verbal communication skills are essential to be able to interact with all levels in the organization
Working knowledge of one or more DMS systems (desirable)
Excellent verbal and written communication skills – ability to communicate and collaborate across many levels in the organization and with clients
A strong financial and commercial awareness and understanding of Profit and Loss accounts
Passionate about delivering performance insight, attention to detail and quality in every aspect
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Good organizational skills with ability to multi-task and prioritize
Strong overall systems experience including solid understanding of CRM systems
Logical thinker with good common sense
Strong skills in areas of leadership, organization and process management

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15 Performance Manager resume templates

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Gcg-segment Performance Manager Resume Examples & Samples

P&L ownership of Citigold segment and responsible for growing the business franchise
Establish regional management oversight and forecast of key segment metrics and drivers
Monitor, review and manage segment metrics and drivers growth by country
Develop, monitor and communicate MIS to drive focus and line of sight on key drivers
Work closely with internal key stakeholders & country Citigold team to drive common threshold, AUM construct, True Gold, and G0 definition and develop profitability models
Establish and monitor segment/service pricing
Oversee expense management
Work clsoely with internal key stakeholders and country teams to drive common threshold, AUM construct, True Gold, and G0 definition

E Commerce Performance Manager Resume Examples & Samples

Develop strong customer relationships with existing customers by influencing the key decision-makers for both vehicle transactions and budget allocation (Owner/GM/Desk Manager)
Develop and continually strengthen relationships with eCommerce Consultants to ensure that dealers are provided unparalleled service
Work in conjunction with sales team as a key technical advisor
Responsible for representing product to customers online and at trade shows such as NADA, Digital Dealer etc
In-depth knowledge of current automotive trends and best practices to ensure educational content is relevant and provides maximum value to dealership
To effectively manage the progress and results of accounts assigned - retention
To engage in high profile level activity across strategic client groups
To ensure all accounts/groups are effectively ‘launched’ through the pre-launch process into positive position
To build and develop strong working relationships with customers and all users at all levels from Dealer/owner/Decision Maker down
To work with ‘at risk’ clients, determine action plan to turnaround and conquer
Demonstrate “ownership” of account by responding to client requests same day
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results
Contribute and manage actions to turnaround ‘cancelled’ accounts
Participate in product development/enhancement review sessions to continue in development as a MMD ‘knowledge master&#8217
To work with new ePM team members as required in mentoring activities
To construct and communicate summary reports with appropriate documentation
To engage and participate in the exchange of ‘best practices’ across entire ePM team
Able to travel as necessary, anticipated at 30%
High School Diploma or GED equivalent required; Bachelor’s degree strongly preferred
Highly motivated self-starter capable of working in a team environment

Performance Manager Resume Examples & Samples

Effectively manage the progress and results of accounts assigned (retention)
Engage in high profile level activity across strategic client groups
Build and develop strong working relationships with customers and all users in the dealerships
Work with ‘at risk’ clients and determine action plan to turnaround and retain
Demonstrate “ownership” of account by responding to client requests in a timely and urgent manner
Monitor and analyze account performance and trends to determine adjustments to dealer expectations, goals and objectives in order to achieve results
Utilize standardized methods provided to closely monitor system ‘red flags’ and emergencies with clients and take immediate action
Determine needs for additional ‘value resource’ in order to maintain success of client progress/results
Work with, contribute and manage the action(s) required to turnaround ‘cancelled’ accounts
Effectively manage time and activity to successfully engage with every client at least once per month
Perform WebEx meetings each work day to meet target goals
Construct and communicate summary reports with appropriate documentation
Engage and participate in the exchange of ‘best practices’ across entire Performance Management team
HS Diploma/GED Equivalent required
7 + years’ of progressive and successful experience in retail automotive management
Retail automotive preferably at the management level
B2B or outside sales account management in a like and relevant environment
Demonstrated understanding of dealership operations
Demonstrated advanced written, verbal and phone communication and interpersonal skills
Proven experience and the demonstrated ability to effectively work with all levels within the dealership
Demonstrated advanced customer service skills and approach
Proficiency in using SalesForce and/or like Customer Relationship Management Systems
Demonstrated computer literacy including MS Office – Word, Excel & PowerPoint
Ability to travel up to 30% (day and overnight) as business requires
Prior retail automotive experience
Strong written & verbal communication and interpersonal skills
Ability to effectively work with all levels within the dealership
Excellent customer service skills/approach
Proficiency in using SalesForce and Customer Relationship Management Systems
Computer literacy including MS Office – Word, Excel & Powerpoint

Performance Manager Resume Examples & Samples

Hire, schedule, train and manage an ushering staff of 80+, including Ushers, Ticket Takers, Matrons, Porters, and Artist Assistants
Maintain training in Guest Services, Accessibility procedures, emergency evacuation, medical and life safety issues as they relate to patrons for all special events and performances
Work closely with Production, Programming, Sales and Catering departments to advance Lincoln Center produced concerts and Outside Licensee events from preparation to execution
Field and resolve patron and client complaints. Work closely with box office personnel to troubleshoot ticket issues and patron complaints while maintaining customer satisfaction and comfort. Verify nightly ticket stub count and communicate numbers to appropriate departments
Work with Security Department to ensure patron safety in a high-profile facility. Schedule house doctors as needed
Prepare nightly performance reports of event specifics; maintain fire log and incident reports for insurance purposes
Exemplary customer service and hospitality skills combined with the motivation and interest to act as a role model to staff
Demonstrated ability to act as a diplomatic leader
Ability to juggle multiple requests and tasks in an extremely hectic environment
High level of motivation, persistence and patience in working with various groups of people
Knowledge of classical music is a plus

Temporary Performance Manager Resume Examples & Samples

Manage FOH activities for events and performances taking place in Avery Fisher Hall and Alice Tully Hall. Coordinate with Production Manager(s) to ensure that houses open and programs start on time, late seating is on schedule and intermissions stay within allotted time frames
Regularly attend meetings/walk- throughs with potential rental clients gathering and dispensing all pertinent information for event
Act as ambassador to FOH for all internal and external clients, maintaining all client satisfaction
Complete weekly payroll and monthly attendance records for usher staff. Maintain databases with ushering staff contact information, leave and vacation forms, and other general contact sheets
Direct and monitor lobby traffic to ensure maximum ease and comfort, both in entering and exiting facilities, maintaining all public assembly rules and venue capacities
Assist in all Accessibility services and monitor patron ease and comfort
Communicate daily house repairs, safety concerns, heating and cooling issues to technical and facility staff
Handle other administrative duties as directed
A minimum of 2 years of experience as a performance manager/house manager in a theater or performance venue
Strong management, organizational and financial skills
Computer literacy including Microsoft Word, Excel and Access and knowledge of databases
This job involves being able to stand for extended periods of time, walking up and down four flights of stairs and the ability to lift up to 10 lbs

Performance Manager, Outsourcing Ops Resume Examples & Samples

90% travel requirement
Manage the relationship with one or more of the strategic suppliers; e.g. Tier 1 and Tier 2 providers; for infrastructure and application services
Implement processes and organizational capability to execute supplier contract and relationship management
Monitor strategic supplier's performance. Manage, with suppliers, design and administer Comcast surveys and other feedback processes
Monitor and improve the quality of the relationship between Comcast and the supplier
Ensure supplier and Comcast are in compliance with contract terms and conditions, commitments, and notifications
Interacts with strategic supplier to ensure that daily operations meet contractual obligations and outcomes
Manage supplier performance audits (regulatory, technical, security, risk, etc.) for the supplier and provide feedback to Comcast leadership team on performance
Provide feedback to the supplier on supplier performances and ensure resolution of escalated issues with the supplier
May be responsible for creating vision, clear direction, and strategy for teams. May establish, manage and coach team to clear objectives and performance expectations

Senior Improvement & Performance Manager Resume Examples & Samples

Identify potential improvement areas, based on customer and business needs
Drive change & improvements within and across functions/units, processes & value flows
Support, facilitate & integrate improvements in the organization/function
Actively manage the portfolio of improvements
Proven performance as a change leader, driving change across functions without formal line authority
Experience from management consulting
Manager or team leader experience
LI-AR3

Improvement & Performance Manager Resume Examples & Samples

Actively manage the allocated OPEX and Trial Budget
Several years of office tool development experience
Fluent in Japanese both writing and speaking

Power Systems Performance Manager Resume Examples & Samples

At least 15 years of experience in managing R&D teams with proven skills in computer architecture, compiler and Server performance tuning using Industry standards benchmarks and workloads
Managing teams, stakeholders spread over multiple geographical locations, general project/people Management skills. Technical insights in
IBM POWER Servers - Linux, AIX, VM performance analysis using Industry standards benchmarks and workloads
POWER Microarchitecture Design and Optimization, Modeling and Tracing, Compilers Optimization and Industry standards SPEC benchmarks
At least 10 years experience in Experience including at least 5 years of project management with global R&D teams
English: Fluent

Improvement & Performance Manager Resume Examples & Samples

Advanced English is a must
Lean/Six Sigma Green Belt, or equivalent knowledge/certification
Experience in analyzing and implementing changes in sales and/or services processes
Lean/Six Sigma Black Belt, or equivalent knowledge/certification is desirable
Spanish/Portuguese are assets
Experience in multicultural environments and multinational locations
LI-FB1

Global Performance Manager Resume Examples & Samples

Partner with product, engineering, regional product marketing & sales teams to test and develop internal and external DR best practices across the globe
Develop a long term strategy at Facebook to drive optimization and long term client success
Design and test optimization treatments for diverse advertiser types
Develop prescriptive guidance and adoption plans for new product launches
Effectively communicate with XFN teams including sales and account management to understand and evaluate trends, challenges and approaches in the market
Effectively prioritize and scale optimization and testing needs
Spearhead cross-functional communication among Sales, Product and Marketing to ensure alignment of efforts

Digital Performance Manager Resume Examples & Samples

Strong leadership skills and the ability to manage multiple people and projects
The ability to collaborate effectively across teams and departments
The ability to leverage appropriate resources against identified priorities
Excellent communication skills and the ability to demonstrate value through data

Performance Manager Resume Examples & Samples

Supporting the Head of Outsource Performance, developing our management, operational and knowledge capabilities through a range of tasks, including attrition, absence and employee satisfaction
Driving a high-performing culture, where colleagues feel supported in challenging the status quo to provide better services for our customers
Delivering coaching and development plans, and ensuring management is constantly pushing for personal and professional improvement and growth
Building meaningful relationships across the business, while contributing to the local communities that support us
Influencing and leading all change implementation in Retail Telephony India, balancing immediate and short-term needs to achieve our goals
Experience of working in an offshore Contact Centre
A proven record of effective relationship management, with colleagues, customers and third parties
The ability to create effective strategies, and translate these into impactful actions
Effective remote team leadership skills, developed in a large contact centre environment
The confidence to influence key stakeholders across the business

Performance Manager Resume Examples & Samples

Lead the development and implementation of a consistent and holistic set of performance metrics and a dashboard for the Canadian Business Unit. Work collaboratively with VP’s, providing thought-leadership in the creation of a comprehensive and shared model to understand performance in the marketplace
Lead robust volume, transaction and revenue processes for the business unit. Partner with Coca-Cola Refreshments to improve forecasting capability
Support top management decision-making by providing enhanced business analytics and insights around brands, channels and packs
Manage key projects in the business intelligence space to provide self-service tools to Coca-Cola Limited associates by partnering with IT where relevant
Lead the creation of a virtual business insights team where associates from Coca-Cola Refreshments and Coca-Cola Limited have full and easy access to all data coming from customers to external partners
Train the organization in the use of the business intelligence platforms and applications, and the proper interpretation of performance metrics, aiming to increase analytical capability and self-sufficiency
7-10 years’ of experience
Must have at least a Bachelor’s Degree, preferably in engineering, business, economics or a related discipline
Outstanding analytical and quantitative skills
Ability to detect & understand a problem, structure the analysis needed to solve it and come up with innovative and insightful solutions and recommendations
Full mastery in Excel and PowerPoint
Creative thinking skills
Understanding of the system (TCCC-Bottler)
Ability to synthesize and distil information into powerful insights and visions
Teamwork and a collaborative mindset
Has experience of working with, gained respect and demonstrated credibility with a range of key stakeholder and senior leadership team members

Global Performance Manager, Lead Resume Examples & Samples

Manage a high-performing team. Set goals and accountability and mentor them to deliver on team objectives
Develop a long-term strategy at Facebook to drive optimization and long-term client success
Identify and articulate requirements for internal tool development for optimization or troubleshooting

Global Performance Manager Resume Examples & Samples

Support the shaping of continuous improvement project opportunities and in project management activities for change programs within GBS and across the company
Evaluate requests for improvement from GBS and business customers
Work closely with GBS functions to pro-actively identify & define opportunities for continuous improvement throughout GBS and across the company; build diagnostic and develop business case
Assist in the definition and development of performance metric reports for all GBS functions
Manage assigned project portfolio
Establish project priorities that yield maximum benefit
Support change, risk and communications management around the improvement projects underway and planned
Optimize the Continuous Improvement framework & establish control procedures
Lead the development and deployment of new CI tools and methodologies
Provide assistance to governance forums as appropriate
Use critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues, including coordination with other SSC locations and other FCS functions as necessary
6 years of experience in managing continuous improvement and transformation initiatives
Experience working in an outsourcing environment
Cross-functional back-office experience
Extensive experience in change management and communications
Broad based experience in accounting and financial systems
Significant experience in managing teams
Significant experience in continuous improvement tools and technologies
Proven track record with continuous improvement success
Excellent communication and relationship management skills
Demonstrated employee management skills
Ability to plan, assign, and direct work
Ability to recruit, develop, and appraise employees

Site Performance Manager Resume Examples & Samples

While this is an individual contributor role, it serves a heavy coordination role and must be strong in managing the matrix and influencing others
Highly desired is Mine Site Experience and requires Mining Industry Experience. Position requires previous field rep or significant related dealer and customer support activities within the Continuous Improvement, service or commercial areas where a complete understanding of dealer roles and responsibilities was demonstrated as was a proven capability to resolve issues working through the dealer
Thorough knowledge of company products and product applications, equipment management, product problem management, and/or warranty practices and procedures. Technical Product expertise required. Broad company knowledge and a strong understanding of dealer operations, and field experience are also required
The position typically requires a college or university degree or equivalent experience. In addition, we are looking for someone who has demonstrated building strong relationships
Excellent interpersonal skills are required in order to deal with sensitive issues, develop others, or persuade others inside and outside the business unit and Caterpillar to take specific actions

Global Performance Manager Resume Examples & Samples

Partner with product, engineering, regional product marketing & sales teams to test and develop internal and external advertising best practices across the globe
Design and test optimization treatments for diverse advertisers
Develop prescriptive guidance and influence adoption strategies for critical products

Site Performance Manager Resume Examples & Samples

Drive sales of both NOOK® and BN.com by implementing key strategies that drive third party optimization related to the performance of marketing tags on our site
Audit and own the implementation and addition of these onsite and external marketing tags that are needed to measure success of campaigns, working closely with the Director of Optimization
Produce key business reports and provide analytics that measure meaningful KPI’s such as page weights, page load performance, and other customer experience measures
Contribute to the Digital Reporting and Analytics team as a member of the team, and a subject matter expert with tag management, and the related products being used
Demonstrate the ability to work with other Analytics platforms and constantly work to optimize the relationships between each
Ensure excellent data quality for all the data and feeds that are used
Bachelor’s Degree required along with a minimum of 3 years of proven experience with tag management solutions (Tealium preferable)
Ability to maintain the highest quality product while moving quickly, working independently, and managing multiple priorities
Possess strong digital technical skills and experience
Strong analytical, strategic, project management, decision-making and problem-solving skills
Proven ability to effectively influence at all levels of the organization

Performance Manager Resume Examples & Samples

Deep understanding of contract key performance indicator and reporting requirements at the corporate and account level
Ability to discover potential conflicts and to develop effective solutions
Management of reporting tools, e.g. KPIs, SLAs, monthly quarterly and/or annual reports, etc. used to track JLL’s performance
KPI tracking and reporting tools that at a minimum meet all the requirements within the MSA
Analyze year-to-date metric variances; recommend and implement changes aimed at improving financial results
Oversee employee and client survey process, track performance and develop action plan
Project Blue transition oversight
Work with Project Design Services and IFM platform leaders to develop processes that integrate our teams resulting in improved performance for the client. Coordination of project hand off as well as project assignments (i.e. what projects will be handled by FM vs. PDS)
Work with shared services to ensure their processes and our client’s goals are aligned so we achieve and exceed KPIs
Develop a Work Order process flow that integrates all of the necessary parties (Service Center, Design and Construction, Accounting, etc.) that will meet all internal and external requirements
Promote and enable importing and exporting best practices to and from JLL
Ensure strong linkage with and support of client’s leadership team where they see the value we bring and our efforts to continually improve. Develop process and documentation of continuous process improvement and value add the Account team brings to the Client
Work with the Finance Team to develop a strategy and confirm the Account is on track to meet the guaranteed and target cost savings
Develop Senior Management Report on status of the Account. Develop case studies where appropriate
Lead the efforts in creating, developing, and presenting training documentation that will assist account team members and transition team members in understanding the contents of our contracts/master service agreements between our Client and JLL (Development of the Master Service Agreement Overview document)
Ensure accurate and timely on/off-boarding of employees, equipment management and systems access
Assist in the training of new Performance Managers on newly established accounts
Oversee and coordinate account optimization activities
Bachelor’s Degree and minimum of three years’ JLL experience
Excellent verbal and written communication skills – ability to communicate and collaborate across many levels in the organization and with clients
Experience in administrative and employee management
Strong skills in areas of leadership, organization and process management
Results driven – the ability to analyze, act, and implement to ensure desired results are achieved
Ability to read complex contracts and understand requirements
Ability to work independently in a fast-paced environment and within a team
Two to three years of experience in a data management and customer service environment
Strong overall systems experience including solid understanding of CRM systems
Strong understanding of current technology
Ability to troubleshoot technical issues
Good organizational skills with ability to multi-task and prioritize
Logical thinker with good common sense
Flexible and adaptable to policy changes and work flow

Performance Manager Resume Examples & Samples

Shaping and deploying a process management mentality that is Six Sigma based and that focuses on leveraging JLL best practices
Deep understanding of contract key performance indicator and reporting requirements
Develop and maintain a high performance team utilizing HR top grading tools for hiring, talent and succession planning, manager and individual development planning
Ensures performance reviews and other HR procedures and duties for line staff are conducted according to policy, ie submission of compensation (base salary, bonus, merit increases, promotions) for review and approval
Work with client and JLL Account Leadership team to design and implement reporting tools, e.g. KPIs,
SLAs, monthly quarterly and/or annual reports, etc. used to track JLL’s performance
Work with JLL’s One View team to design efficient, effective KPI tracking and reporting tools that at a minimum meet all the requirements within the MSA
Work with the Call Center to ensure their processes and our client’s goals are aligned so we achieve and exceed KPIs
Ensure strong linkage with and support of client’s leadership team where they see the value we bring and our efforts to continually improve
Develop process and documentation of continuous process improvement and value add the Account Team brings to the Client
Develop Senior Management Report on status of the Account after two consecutive quarter reports
Develop case studies where appropriate

Performance Manager Resume Examples & Samples

Ability to learn, understand and adapt technologies to support JLL and our clients
Ability to prioritize projects and work in a complex and difficult environment
Understanding of real estate management and facility operations and support
Flexibility with respect to work schedule, travel, and project type
Superior problem solving capabilities
High degree of independence, initiative, responsibility and accountability
Sharp analytical skills with proven capabilities in performance modeling
Ability to work virtually with other colleagues
3-7 years in business analysis functions
Demonstrated proficiency in MS Office Suite - particularly Excel, SharePoint and Word
Bachelor’s degree – Business, Real Estate, and Facilities Management preferred or High School Diploma with 10 years related field experience

CC Performance Manager Resume Examples & Samples

Understand performance of UK C2C business inside out, own end-to end perspective on performance/ drivers (financial and operational)
Develop and drive initiatives to improve/ optimize performance based on insight and understanding
Work closely with analytics teams across the business to drive actionable recommendations and initiatives based on their insights
Measure impact of initiatives on business performance
Customer focus: Solving for our customers comes first
Deeply analytical: Both mindset and understanding of key eBay analytical tools
Matrix working: Getting things done in a complicated, global matrix
Action bias: Takes ownership and prefers to move quickly, working around challenges/ obstacles

Performance Manager Resume Examples & Samples

Six Sigma black belt certification a plus
MBA or Master’s degree in Statistics, Applied Mathematics or related field advantageous
5 years relevant work experience
Strong leadership, organizational and execution skills
Client relationship management. Must be highly credible in front of senior executive-level client personnel. Represents ideas effectively with strong persuading and influencing skills, and powerfully communicates the value of our successes
Flexibility. We need to understand regional/cultural/contextual differences and allow for local expression without compromising global coherence
Experience of extrapolating and visualizing data to derive actionable intelligence
Experience with Microsoft Business Intelligence stack (SharePoint, PowerPivot, PowerView)
MiniTab, Sigma Excel, JMP, Access, SAS and other statistical toolsets, SQL and Query Skills are a plus

Diversey Performance Manager Resume Examples & Samples

Establish and manage a comprehensive Back of House food sanitation program based on a standardized scope of work. Program will drive compliance of products and solutions
Remotely navigate with key internal resources to gain support for heavy IT involvement and development of programs and solutions designed to create value around the Diversey Performance Manager role
Facilitate data collection, interpretation, and benchmarking of retailers stores. Role will be responsible for evaluating opportunities to reduce total overall cost of programs as well as identify efficiency gaps and provide actionable solutions to retailer
Provide regular dashboard reports identifying performance against retailer's scope of work and assigned budgets. Individual will provide analysis and recommendations that identify top and bottom performers at the district and store level
Conduct store audits to make sure program is being followed and matches up with reporting results
Look for new opportunities to continue penetrating the account and strengthening our strategic partnership
1-5 years of experience
Degree in food safety, microbiology, environmental health preferred; Communications, business, IT also acceptable
Strong communication & project management skills
Strong IT background an in-depth knowledge of MS Office
Understanding of Powerpoint and the ability to create detailed presentations
Ability to develop insights from analyzing large amounts of data

Practice Performance Manager Resume Examples & Samples

Establish positive, long-term, consultative relationships with physicians, medical groups, IPAs and ACOs
Work collaboratively with health plan market leads to make providers aware of Plan-sponsored initiatives designed to assist and empower members in closing gaps
A minimum of 1 year of STARs experience
3 years of healthcare industry experience
Strong relationship building skills with clinical and non-clinical personnel
Medical/clinical background highly preferred
Consulting experience highly preferred
Microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, and PowerPoint skills required

Practice Performance Manager Resume Examples & Samples

Includes up to 75% local travel*
Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation
Training will include Stars measures (HEDIS / CAHPS / HOS / med adherence), and Optum program administration, use of plan tools, reports and systems
Facilitate / lead monthly or quarterly meetings, as required by plan leader, including report and material preparation
Consulting experience
Knowledge base of clinical standards of care, preventive health and Stars measures
Experience in managed care working with network and provider relations / contracting

Healthplan Performance Manager Resume Examples & Samples

Understand and educate C&S functional leaders and UHC shared services partners (matrix partners) on state contractual / market / member benefit requirements in partnership with compliance to assure understanding and accountability
Build strong relationships with our matrix partners (including claims, member / provider call center, provider operations, appeals & grievances, enrollment / eligibility, encounters, IT, provider / member experience, clinical, quality) by fostering and leveraging an account team structure that is involved in key health plan strategic initiatives, goals and activities
Ensure matrix partner processes meet state / market requirements by assuring that we are working within UHG and state guardrails / requirements. When necessary, facilitate resolution of concerns with established guardrails / requirements trying to ensure a win for both UHG and the state
Analyze metrics and trends to ensure contractual/market requirements are met, and working with matrix partners to improve performance when not met
Drive performance excellence and accountability by developing relationships with and working across our matrix partners to eliminate identified barriers to creating new and maintaining existing reference accounts
Be a trusted resource for the local health plan and assure that every state requirement, process, project and service has an owner within the matrix that will be most effective in execution
Identify opportunities for innovation, productivity improvement and savings
Perform special projects as assigned by leader or health plan
Proven ability to influence course of action when others are directly accountable for outcomes
Ability to manage multiple tasks and priorities in a matrix environment, strong problem solving skills and attention to detail
Demonstrated experience to drive operational excellence and accountability projects from the start to finish
Demonstrated ability to interface and succinctly present to senior management effectively
Demonstrated ability to anticipate and tie operational issues to financial outcomes in order to minimize unexpected hits to health plan’s bottom line
Excellent interpersonal skills to drive operations excellence and collaboration
5+ years demonstrated experience working in a highly matrixed environment
3+ years demonstrated experience managing and driving team performance
3+ years in-depth managed care health plan operations experience to include, but not limited to claims, member / provider call center, enrollment and/or eligibility, and provider operations
3+ years managing multiple projects / tasks to meet contractual deadlines or other time sensitive commitments
Medicaid, CHIP, long term care and / or government health plan experience
Experience with Six Sigma, Lean or other process improvement methodology
New Jersey location
Intermediate to advanced level proficiency in MS Excel, MS Project, PowerPoint and Visio

Quality Performance Manager Resume Examples & Samples

Exhibits integrity
Takes initiative, when warranted
Effectively delegates while providing coaching and guidance
Works with and assists others to maximize system effectiveness and efficiency
Builds positive/effective relationships with clients and co-workers
Communicates effectively, both written and verbal
Influences and motivates others positively
Stays current with advancements in the Quality career field
Demonstrates commitment to safe work practices and established standards and procedures. Accepts responsibility for self safety as well as that of others
Technical Skills and Experience

Client Performance Manager Resume Examples & Samples

Performing performance analysis and developing financial models on products and services provided by the Company
Gathering necessary information and data to create financial models of client performance to determine risk and profit margins for internal client facing teams (e.g. Client Relationship Managers, Account Development Executives, etc.)
Completing preliminary forecast revenue calculations based on fees charged to client and optimization opportunities (e.g. cross-selling, upselling, etc.) identifying when revenue will be collected and posted
Participating in the development and implementation of operational best practice strategies that maximize efficiency, business performance, and client satisfaction
Reporting identified key metrics to management, as requested, and through a scheduled reporting process
Performing continued analysis on program performance in order to provide management with suggestions to enhance current performance
Maintaining current knowledge of assigned business unit technologies and market environments influencing the ability to provide solutions
Minimum three years progressively responsible experience in business analytics, financial analytics, research analytics, data management, or automated customer contact application design and deployment role is required
Successful completion of a relevant Master's degree program from an accredited college or university may substitute for two year's of required work experience

HCC Performance Manager Resume Examples & Samples

Possess 3+ years of experience in at least three of the following
Demonstrable analytical reasoning or quantitative analysis
Willingness to travel at least 40% domestically
Possess strong written and verbal communication skills

Workforce Performance Manager Resume Examples & Samples

Develop interactive, engaging elearning, blended learning instructor lead training along with participant guides, sales aids, scripting, role plays and reference materials, etc
Package, post, code and load course files to internal LMS system according to requirements
Analyze training needs and then plan, develop and provide necessary training to address business needs
Design and create effective learning experiences; incorporate new strategies, technologies and ideas to engage learners
Develop and manage project plans to ensure timely training delivery
Facilitate remote and in-person training and train-the-trainer sessions
Effectively present to all levels of the organization and audiences of any size
Partner with Strategy, GTM Execution, and National Channel teams to identify needs and execute to plan
Measure and evaluate training program effectiveness; incorporate feedback for process improvement
Conduct thorough reviews of training and supporting material to ensure accuracy
Ensure all communications (for assigned projects and lines of business) are professional, relevant, and timely
Plan & host channel training & communication calls (train-the-trainers, vendor, jam sessions, etc)
Host after action review for high profile programs and take any required follow up action
Six or more years designing, developing interactive e-learning programs / courseware in a corporate setting
Proficient with Articulate, Storyline, Captivate and Flash (or equivalent e-learning development tools); audio and video editing software; Adobe Photoshop and Illustrator; Microsoft Word and PowerPoint
Proficient with incorporating a variety of media including graphics, audio, video, animation, and multimedia to support teaching and learning
Must possess a creative approach to eLearning design that engages target audiences in learning
Strong interpersonal skills and excellent communication skills
Self-starter that learns and adapts quickly to new systems, software and hardware
Excellent organization and time-management skills
Results oriented, strong sense of urgency, proactive and flexible
Ability to work under pressure on multiple projects simultaneously while meeting deadlines

Performance Manager Resume Examples & Samples

Reporting and analysis including periodic reporting, periodic forecast analysis and deck preparation
G&A forecasting, planning and tracking of internal and external labor
Supporting strategic plan and AOP development, including deck analysis and deck preparation
Assisting a broad range of senior leaders in forecasting and analysis
Period close activities to include working closely with the controller group to ensure accuracy and completeness of entries
Provide ad-hoc projects and analysis as requested
Work with cross functional teams to manager P&L expectations
Must have 4-year college degree
Having at least 2-3 years of experience in either Manufacturing, Distribution/Shipping, Planning and Purchasing, or Inventory Control is a preferred qualification
Must be able to lead people and develop them to perform at a higher level
Must have good communications skills and able to interact with plant, sales , Division Supply chain
Must have good analytical and problem solving skills to recognize problem areas, analyze them, and make recommendations, and take actions to solve them
Must function with minimal supervision
Must have good interpersonal skills to communicate with others in a professional and timely manner
Must be self-motivated with good organizational skills, detail oriented, paperwork process oriented, with demonstrated abilities to follow-up and manage time effectively
Must be legally authorized to work in the United States on a permanent basis

Practice Performance Manager Resume Examples & Samples

Evaluate current performance of each assigned practice; establish goals unique to each practice with a focus on STARs and gap closure; ensure all applicable groups are performing at 4 stars or higher
Evaluate practice office operations with a focus on identifying barriers to achieving targeted outcomes
Responsible for developing solution-based user friendly initiatives to support practice success
Act as lead to pull together necessary internal resources to provide appropriate level of provider education and consultation; (UHN, Advocates, Physician service, Clinical & Optum, M&R local leadership)
Coordinate and lead JOC meetings with provider groups with regular frequency to drive continual process improvement to achieve above mentioned targeted goals
Coordinate onsite training focusing on STARs measures; (HEDIS, CAHPS, HOS, Med Adherence), Optum Programs (HQPAF, Chart Audits)
Ensure providers understands incentive opportunities and receive ongoing feedback and report cards designed to motivate and optimize provider incentive payouts
Ensure providers are aware of Plan sponsored initiatives designed to assist and empower members in closing gaps (Member Rewards, Hi Health Innovation, vision, fitness, Renew, Housecalls)
Identify opportunities for provider and Plan to join forces in achieving targets, such as sponsorship of wellness day, co-branding, etc
Ensure all claims based issues are triaged to the appropriate party for claims analysis and resolution; ensure timely resolution of all issues brought forth
Coordinate Capitated / ACP provider performance results with internal ACP team
4+ years of experience working with providers (Provider relations, Provider Network, Pharmacy Representative)
3+ years of experience with Medicare and Medicaid
3+ years working knowledge of the Medicare market, products and competitors
1+ years working with clinical standards of care, preventive health, and STARs measures
Intermediate proficiency level of Excel
4+ years of experience with physician practice analytics and quality improvement management
Strong financial analytical background within Medicare Advantage plans (Risk Adjustment/STARS Calculation models
Professional experience persuading changes in behavior
Strong Relationship building skills with clinical and non-clinical personnel
Working knowledge of available resources and tools (e.g., MML, CMS Competitive Database, KMI Database, others)
Strong proficiency with MS Word, Excel, PowerPoint
Exceptional presentation, written and verbal communication skills

Territory Performance Manager Resume Examples & Samples

Manages and improves the operational and revenue performance of assigned Local Market Car and Truck locations
Grows the territory by continually prospecting new dealers, agent operators and local business opportunities/customer acquisitions through sales calls. Coordinate the process for on-boarding
Participates in sales blitzes, trade shows, chamber of commerce functions and other local events to strengthen the brand awareness in the marketplace
Motivates, coaches and supports operators/dealers to increase inside and outside sales, revenue and profitability. Also, recruits, trains, motivates, coaches, evaluates and counsels agency operators and dealers to ensure customer service and quality standards are met
Operates as a liaison between dealers/operators/dealerships/company management regarding operational, financial and inventory concerns. Communicates relevant performance and operational news
Audits agency operators' performance through agency contact reports and dealer performance through standard dealer performance reviews SDPR across all appropriate operational, financial and marketing measures. Communicates location performance levels, including all areas of concern, to Local Market Car and Truck District Managers and recommends the opening or closing of locations based on evaluations of current store operations and/or market research
Visits all locations on a regular basis. Prioritizes location visits based on revenue and overall performance
Completes all necessary paperwork, monthly reports, competitive information sheets, contracts, business correspondence itineraries, customer complaints, call reports, expense reports, etc. accurately and timely
Bachelor's Degree or equivalent working experience
Minimum 2 years experience in sales, marketing, inventory management, territory management, field maintenance, and/or field operations, particularly in a transportation related field years of experience will increase according to territory assignment
Valid Driver's License and good driving record. Demonstrated sales ability. Ability to manage a multi-site environment. Strong written and verbal communication skills with the ability to communicate to a wide variety of audiences both internal and external on a wide variety of topics, including communicating all relevant operational and performance data to various dealers/operators, and effectively communicating results to management. Ability to influence others to increase performance levels. Training experience is a plus. Position requires strong time-management, organizational and analytical skills, resourcefulness, motivation, strong business acumen and the ability to self-manage. Strong team-building skills and ability to motivate team to continuously improve performance. Ability to effectively facilitate meetings. Proficient Computer skills, Strong Microsoft Word, Excel and Power Point skills. Prior experience working with operations performance software a plus

Portfolio Performance Manager Resume Examples & Samples

Support development and implement plans and strategies to ensure achievement of market share and revenue/profitability objectives for all product groups, while ensuring compliance with all relevant regulatory standards and guidelines
Management of deposit portfolio and pricing strategies to maintain efficient and streamlined system structures, clarity of field and banker communication and appropriate balance of strategies across business lines
Actively partner with Product Managers on product development and deployment, campaign planning, offers, and communications while maintaining a sound control environment
Partnership with Finance and Treasury partners in developing budgets and forecasts actively driving discussion of product and pricing strategies and expected portfolio behaviors to drive achieving budgets
Bachelors Degree required, Masters Degree preferred
5-10 years of Progressive growth of responsibilities in financial services product management, including roles such as product development, product marketing, portfolio management and P&L management
Should also be able to demonstrate effective grasp of the operational and regulatory environment in which s/he operates
3-5 years of Operations experience with distribution partners with a track record of increasing responsibilities
Should be able to demonstrate customer-centric approach to service delivery while meeting challenging business objectives
Strategic thinker and planner with progressively responsible experience in product management and operations in financial services or other relevant service sector industries
Superior capabilities in executing strategies and tactics for consumer and small business banking products and services
Strong ‘end-to-end’ product development and product management processes and disciplines
Track record of successful development and implementation of portfolio management, product management, product enhancements, and operations capabilities across a broad portfolio of products and services
Strong understanding of and exposure to current technologies deployed for effective retail and commercial financial services delivery
Expert builder and manager of internal and external relationships
Clear and articulate communicator with strong personal presence who establishes credibility with audiences inside and outside the bank
Advanced skill set within Microsoft Office applications (Word, Excel, PowerPoint) with emphasis on Microsoft Excel with respect to financial analysis, models, and reporting

Performance Manager Resume Examples & Samples

To ensure incident details are captured in a standard, methodical and comprehensive way for problem analysis by engaging incident management team and Operations team
To ensure incidents are analyzed and gaps, improvements are identified from technical, process, SLA and contract perspective
To continuously engage the operations team and other teams to provide timely resolutions to the problem
To validate whether the corrective actions implemented are meeting the requirements
To prioritize problems based on the risk, impact and severity
To delegate the tasks efficiently with in the operations team so as to meet SLAs well within the time limits for deliverables
To coordinate with EDM or internal customer organization for ensuring that all customer deliverables related to the functions are dispensed with in timelines
Conduct post incident review to analyse the problem
Identify root cause of the problem
Identify corrective actions and recommend the changes to change management, process management or SLA management
Contribute to develop and maintain good record of problem, root cause and solution details in the form of knowledge base that can be used as a reference for reduction of repetitive incidents due to same problem
Create awareness of the corrective actions to be employed for prevention of the problem
Identify, prescribe and implement pro-active prevention methods in problem handling
To participate in internal technical discussions in view to improve overall network performance and make recommendations wherever possible from the problem management perspective
To ensure correct working methodology governed by the work instruction outlined for problem management
To ensure high motivation level and well-being of all their staff in terms of working environment and conditions of employment
To support development of processes and measurement of the performance of the problem management processes on regular basis
To provide the management with reports of performance on a scheduled basis
To ensure security responsibility is properly understood and followed
To ensure security is implemented and maintained in accordance with Security and Risk Management directives
To ensure best practices are followed within the operation organization
That significant incident are reported to the security responsible and to other parties concerned and when appropriate escalated to senior management
Employee performance and satisfaction of the assigned employees
Conduct performance evaluations, recommending promotions and discipline, as well as hiring decisions
To participate and support the inception of new functions to improve the operations and processes related to operations
To lead the team as one coherent unit and deliver as per SLAs and to optimize the use of all resources and to empower all engaged employees
Conduct Post Incident Review to identify gaps from technical, process and contractual purpose
Devise and employ best practices/methods for problem analysis and PIR (Post Incident Review) depending on type of issue
Develop problem resolution plan for major issues
Support creation and maintenance of good problem record and knowledge base for future use
Delegate responsibility to the operations teams and team members identify root cause and implement the corrective actions
Review and validate the root cause for completeness and correctness from technical, process and contractual SLA perspective
Day-to-day monitoring status of problems triggered towards problem management, corrective actions and follow-up from
Initiate, support, encourage and improvement program in the operation activities based on current problem handling experience
To ensure that the team members get necessary trainings for new features and new nodes
Ability to perform under time constrains depending upon the business requirements
Interface with the other cross functional organizational entities like Design and Planning, Field Maintenance, NOC – Front Office, Back Office, Incident Management, Change Management etc
Plan, review, track and control the deliverables of problem management function
To support NOC in security and risk management audits
To ensure continuous competence development of the team for all applicable domains & technologies
Conduct or participate in recruitment interviews for selection of personnel
Set up department targets, measurements and follow up the results in line with performance targets
Minimum 3-5 years of experience in Operation & Maintenance implementation / integration / operation / support or testing environment
Preferably at least 1-2 years of experience from activities in a lead position
Fluent in English (both in writing and speaking)
Independent self-motivated and well organized with analytical mind

Senior Digital Performance Manager Resume Examples & Samples

You will lead the approach on all our Mexican digital assets (websites, apps, social pages and eCommerce with the commercial team), concentrating on their performance effectiveness
You will be the key connection point into the Global digital team, making full use of its reporting & social intelligence tools, data platform & technology, and governance to maximise performance. You will work closely with the Digital Technologists and bring speed and agility to our marketing through use of these digital tools
You will lead digital data analysis, measurement & evaluation in market, optimising in market and feeding results and findings into global conversations
You will identify new opportunities to improve our digital programs effectiveness and running test & learn programmes
Educate and upskill the marketing community
Run thebar.com, a project that blends an entrepreneurial and innovative approach by which our brands will breakthrough to be up to the local and global digital trends. You will define what success looks like and set best in class standards to take the platform to the next level

Darwin Performance Manager Resume Examples & Samples

Experience managing a systems software performance team
Deep and current understanding of the C programming language
Genuine passion for kernel and low-level systems technology
Previous experience with kernel engineering (OS X, Linux, BSD, Solaris)
Strong performance analysis skills and a familiarity with statistics
Knowledge of hardware architecture and assembly programming is highly desired

Practice Performance Manager Resume Examples & Samples

Serves as subject matter expert (SME) for assigned HEDIS/ CMS measures, preventive health topics, leads efforts with clinical team to research and design educational materials for use in practitioner offices; serves as liaison with key vendors supporting HEDIS/ CMS Measures; consults with vendors to design and implement initiatives to innovate and then improve HEDIS/ CMS Measure rates
Identify patient care opportunities and collaborate with physician practices to ensure appropriate member appointments and care
Coordinates and performs onsite clinical evaluations through medical record audits to determine appropriate coding and billing practices, compliance with quality metrics, compliance with service delivery and quality standards
Investigates gaps in clinical documentation where system variation has impact on rate calculation, provides feedback to appropriate team members where issues are verified, and monitors resolution to conclusion
Educates providers and office staff on proper clinical documentation, coding, and billing practices, CMS mandated quality metrics specifications, provider profiling and pay for performance measurement, and medical record review criteria, to drive quality improvement
Documents and refers providers' non-clinical/service issues to the appropriate internal parties, to include Provider Relations and the Plan Chief Medical Officer by analyzing provider records and maintaining database
Works with providers on standards of care, and advises providers on established clinical practice guidelines, and appropriate documentation and billing consistent with CMS specific measures and technical specifications
Current unrestricted RN / LPN licensure required or advanced practice degree
1 year of HEDIS experience
3 years clinical experience in a physician practice
Proficiency in software applications that include Microsoft Excel
2+ years of quality improvement experience
Experience working in Medicare
Health care and insurance industry experience, including regulatory and compliance
Knowledge of one or more of: clinical standards of care, preventive health standards, governing and regulatory agency requirements, and the managed care industry
Multilingual candidates

Senior Practice Performance Manager Resume Examples & Samples

Leadership and supervisory responsibility for multiple markets and Physician Practice Consultants located within those markets
Lead external relationships with targeted larger physician groups /Tier 1 provider accounts (multiple high volume Star providers with over 2,000 members); drive Star performance and gap closure
Ensure providers understand incentive opportunities and receive ongoing feedback and report cards designed to motivate and optimize provider incentive payouts; lead coordination of onsite training focusing on STARs measures; (HEDIS/CAHPS/HOS/med adherence), Optum Programs (HQPAF, Chart Audits)
Act as lead to pull necessary internal resources together including Advocates, Physician service, Clinical & Optum, M&R local leadership, in order to provide appropriate level of provider education and consultation
Support larger regional and market team by sharing expertise and serving as a touchpoint/SME for contracting and account management questions; act as coach, supervisor and mentor to regional provider consultants
5+ years of experience working with providers (Provider relations, Provider Network, Pharmacy Representative)
4+ years of experience with Medicare and Medicaid. Knowledge of the Medicare market, products and competitors
3+ years of supervisory/leadership experience
Medical/clinical background
Demonstrated ability to interact with medical staff, peers, and internal company staff at all levels; proven ability to build strong relationships with the provider community
Ability to solve process problems crossing multiple functional areas and business units; ability to analyze problems, draw relevant conclusions, and devise and implement an appropriate plan of action
Proficiency in claims processing issue resolution
Undergraduate or higher degree

ATM Reliability & Performance Manager Resume Examples & Samples

Leading multiple efforts to improve ATM reliability or optimize associated channel costs
Delivering ad hoc business performance insights and analysis
Managing teams to achieve process or project objectives
Developing executive and field-based communications
Process design and analytical ability
Track record of leading process improvements
Energy and ability to execute with sense of urgency
ATM Channel experience
Green Belt or Black Belt certification
Proficient in SAS, SQL, Design of Experiment, Regression analysis and other statistical tools

Practice Performance Manager Resume Examples & Samples

Serves as subject matter expert (SME) for assigned HEDIS / CMS measures, preventive health topics, leads efforts with clinical team to research and design educational materials for use in practitioner offices; serves as liaison with key vendors supporting HEDIS / CMS Measures; consults with vendors to design and implement initiatives to innovate and then improve HEDIS / CMS Measure rates
Educates providers and office staff on proper clinical documentation, coding and billing practices, CMS mandated quality metrics specifications, provider profiling and pay for performance measurement and medical record review criteria, to drive quality improvement
Documents and refers providers' non-clinical / service issues to the appropriate internal parties, to include Provider Relations and the Plan Chief Medical Officer by analyzing provider records and maintaining database
Works with providers on standards of care and advises providers on established clinical practice guidelines and appropriate documentation and billing consistent with CMS specific measures and technical specifications
Knowledge of one or more of: clinical standards of care, preventive health standards, governing and regulatory agency requirements and the managed care industry

Event Performance Manager Resume Examples & Samples

Establish and measure efficiency and effectiveness of event performance measures and support the organization with insights on how these should be achieved
Evaluate and identify the reasons for deviations and adjust plans for future events
Responsible for the financial follow-up of events and support team in budgetary control of experiences and events
Co-drive financial control best practice implementations throughout the global organization
Support in negotiations with and contracting of third parties
Contribute in all types of event deliveries as a team member
Ericsson Knowledge
Financial Knowledge
Value argumentation skills (customer/brand/portfolio)
Value Creation Knowledge
University degree in Business, Marketing, Communications or equivalent training/experience
3+ years of experience working with financial control, accounting or the equivalent working experience
Experience working as project manager
Experience working in a global or regional team

Digital Performance Manager Resume Examples & Samples

Manage digital media optimization of campaigns from strategic ideation and design of campaign ecosystem through execution with a focus on measurement and analytics and campaign execution
Closely collaborate with the Digital Team and Marketing Managers to translate campaign results from dashboard into actionable insights and optimizations
Closely monitor campaign/always on activities to identify actionable optimization decisions including creative rotation, site optimization and conversion performance. Be the performance eyes and ears for in-market activity with a voracious focus on continuous performance improvement
Develop processes and drive performance optimization around main KPIs (ROI, conversions etc.)

Stars Practice Performance Manager Resume Examples & Samples

Develop comprehensive, provider-specific plans to increase their HEDIS performance and improve their outcomes
Provide ongoing strategic recommendations, training and coaching to provider groups on program implementation and barrier resolution
Bachelor’s Degree required or equivalent work experience
3+ years of experience managing relationships with physicians/ hospitals/ health systems
Proven relationship building skills with clinical and non-clinical personnel
Experience in managed care working with network and provider relations/contracting
Strong financial analytical background within Medicare Advantage plans (Risk Adjustment/STARS Calculation models)

Performance Manager Resume Examples & Samples

On a client by client basis evaluate medical expense trends and performance against book of business targets for key indicators and developing corrective action plans when required. Collaborate with account management, site operations leadership and program partners to execute action plans and monitor programs
Provide account management assistance with client presentations, interpretation of data, etc. around escalated member issues
Perform annual clinical analytical review on top accounts and others as requested and 1) Communicate variances to, or achievement of, committed metrics consistent with OptumHealth product definitions and / or performance guarantees and 2) Identify clinical product opportunities and make recommendations with defined value to support client population needs
Develop solutions based on client’s business requirements and/or internal operational process gaps. There is responsibility for working independently on complex clients, including those that require sophisticated integrations or new processes
Provide program and operational design oversight of customer implementations
Act as a clinical resource and subject matter expert (SME) to operational staff for innovative customer program design and development
Provide oversight of customer implementations, working independently on those that involve multifaceted clinical products and deliverables
Communicate client specific factors that may affect performance to account management, site operations and program partners including but not limited to: Client value drivers, Vendor issues, Network / clinical gaps, etc
Review processes to identify barriers which may contribute to underperformance specified accounts. Propose alternatives in collaboration with site operations and program partners that are cost / benefit neutral
Act as a liaison / informational resource for external program vendors, internal partners, and peers. Also, as needed serve in a client facing role to represent Optum Health products and services
Provide assistance to the operational site in preparing for all client and external audits and represent operations during the audits for clinical program changes and the advancement of solutions to currently identified gaps
Proactively identify best practices across sites and assist operational teams in implementing those same best practices in other sites when appropriate
5+ years having worked in healthcare or managed care environment
5+ years of experience in operations inclusive of delivery, problem solving, process development and consensus building, preferably with multiple functions/ departments
3+ years of external client facing or customer facing experience
3+ years proven analytics experience (gathering / analyzing data, developing reports, identifying appropriate changes/improvements, creating action steps based upon findings)
Proficient in MS Office (Outlook, Word, Excel, PowerPoint)
Experience in utilization management, case management, disease management or discharge planning
Former role in clinical operations management or licensed RN

System Performance Manager Resume Examples & Samples

Provide leadership, supervision and development of staff of Performance Engineers
Develop individuals to be capable of optimizing the performance of all of our data networks
Serve as a role model and mentor in Critical Thinking & Analysis
Develop a Team for troubleshooting support for customer complaints that are not specific to a certain cell site. Determine which components/elements would create the issues that are described by the customer in order to quickly identify and resolve any issues
Provide technical leadership and direction to other network teams and lead the System Performance Team to meet these responsibilities
Serve as lead LTE expert in the region. Develop detailed knowledge of LTE and utilize this knowledge to guide the region towards making correct decisions as we deploy and optimize LTE
Ensure market network maintains its network performance superiority and reliability, leading the team to ensure prompt trouble identification and resolution and establish performance standards and tracking for the IP core network and RAN Network, proactive scheduling, personnel assignments and management
Manage a team of engineers that Analyzes regional statistics to identify potential issues that are contributing to larger scale degradation of the network performance
Work closely with Operations to quickly resolve network impacting issues
Demonstrate a sense of urgency when responding to sales, customer, and executive trouble reports
Work with Customer Service & the NRB to provide timely analysis and resolution of customer problems
Bachelor’s degree in Electrical Engineering or technical field required
Previous management of RF and System Performance team is required
Solid RF Design/Optimization management experience required
GSM/TDMA experience preferred
Possess a strong/expert working knowledge of LTE and VoLTE Platforms
Possess the ability to manage a team of diverse engineers of varying backgrounds who are often working remotely in other offices or in the field
Demonstrated strong leadership capabilities including, but not limited to, the following: understanding changes in the marketplace and the impact on our business, strategic goal and priority setting for the team, ability to build and maintain strong team
Working knowledge of CDMA voice and data wireless infrastructure
Possess working knowledge of these operating systems and applications among others: Windows, Propagation Modeling tools such as GeoPlan and ATOLL, Google Earth, MapInfo, IrisView, ActixOne, Windcatcher, and MS Office
Working knowledge of test equipment including: DataPro, pilot scanners, baseline equipment, spectrum analyzers and sweep/PIM equipment
General knowledge of digital communications including: Ethernet backhaul, Fiber, FTTC, and microwave
Should have a solid understanding of RF engineering concepts and principles, including antenna and RF theory; propagation modeling, and must show aptitude and desire to learn and advance in a changing technical field
Ability and willingness to work flexible hours to support night or weekend work as needed

Digital Performance Manager Resume Examples & Samples

Marketing experience across Multiple disciplines - for example in a media or digital agency in a digital performance planning role (predominantly PPC, SEO, Affiliates)
Driving demand and sales through Media strategy, planning and analysis experience and sales promotions and offers planning experience
Experience in fast moving, dynamic business environment
Comfortable with meeting the challenges of tight deadlines and prioritising workload
Happy to work on own initiative and as part of a team
Capable of working and producing results with minimum supervision
Presentation skills and ability to present confidently at a senior level
Strong interpersonal skills as internal & external relationships are key to the role
A strong eye for detail and impeccable organisation skills are crucial
Strong reporting and communication skills essential

Practice Performance Manager Resume Examples & Samples

Design, create and implement Quality Improvement projects and initiatives
Extract appropriate metrics from SQL or Oracle environments
Conduct and manage outcomes of various studies that may include analyzing, reviewing, forecasting, trending, and presenting information for quality management planning and management needs
Provide analytical support and expertise when compiling and reporting information
Develop and present recommendations and alternatives for management and executive review
Assume responsibility for data integrity among various internal groups and/or between internal and external sources
Lead and/or mentor associates
Assist in developing department strategic action plans including identification of objectives, goals and strategies
Develop and implement effective analysis, research and evaluation of quality management metrics
Develop, analyze and monitor new, routine and ad hoc reports using multiple data sources and systems
Extract monthly MedMeasures summary reports and identify gaps
Serves as a resource to others

Performance Manager, Global Shared Services Resume Examples & Samples

You have a university degree in IT, Engineering, Finance or Administration. A PMI certification would be an asset
You have minimum of 10 years’ experience with at least 5 in a similar role
You are an expert in leveraging software automation for data analytics and reporting
You have experience managing third party suppliers (outsourcing partners)
You have strong focus on end-user experience and customer satisfaction
You are well organized and meticulous
You have the ability to establish and maintain strong relationships
You have exceptional communication skills, both written and verbal
You master well French and English. German and Spanish knowledge would be an asset

Performance Manager Resume Examples & Samples

Excellent verbal and oral English skills
Travel up to 20-40%
5+ years in a customer facing role (eg: sales, customer service management, vendor management, etc)
5+ years experience in business decision support, conducting business case analytics
3+ years of relevant experience in data analysis, report building and documentation, or similar work
1+ year relevant work experience managing projects or initiatives
Proven ability to collaborate with cross-functional teams and external vendors at all levels of management (up to CXO level)
Proven ability to innovate by improving tools, processes and reporting
You have a BA/BS degree within Business Administration or similar field
You have several years of similar work experience within Data Center Colocation Management, demonstrating progressive responsibility growth
You have excellent written and oral communication skills and the ability to meet tight deadlines and prioritize workloads
You are a self-starter, critical thinker, with the proven ability to design and implement metrics, processes and models that drive performance and vendor service improvement
You possess a strong knowledge of business process documentation and improvement
You are able to conduct complex financial business case analysis / translate large amounts of information into useful formats, draw conclusions and justify them to senior management
You are a creative, critical thinker with advanced analytical skills
You have the ability to communicate contract concepts to audiences with varied levels of fluency
You can easily adopt new technologies to improve performance
You have the ability to work with technical and non-technical business owners/partners to overcome obstacles and deliver results
You are able to work independently, remotely from your direct management team and generate high-quality work product in a collaborative, creative, ever-changing and sometimes ambiguous environment
You have very good knowledge of MS Excel (Pivot Tables), Word and Sharepoint

Vauto Performance Manager California Resume Examples & Samples

Effectively manage the progress and results of accounts assigned
Engage in high-profile activity across strategic client groups
Demonstrate account ownership by responding to client requests with a constant sense of urgency

Senior Performance Manager Resume Examples & Samples

Partner with the Enterprise Architect, Development and Shared Services teams, Implementation Engineers and Product Management to develop performance plans that model client usage
Measure application and environment performance, document issues and work with the development and implementation engineers to identify solutions
Capture the requirements for production environment configuration
Generate periodic reports showing current product load and performance against predicted load and target performance goals
Troubleshoot live client issues and identify root cause
Comply with standards of the software development life cycle and Agile processes
10+ year of Network Engineering experience; experience with Lan/Wan/VPN/routing/switching technologies
5+ years of desktop and server operating systems experience such as Linux and Windows
5+ years of experience with TCP-IP stack
5+ years of experience reading/analyzing Sniffer captures with Wireshark/Opnet/Riverbed tools or equivalent tools
3+ years of knowledge of firewall/IPS technologies
5+ years of application performance troubleshooting experience in complex client/server environments
5+ years of experience in Performance Management
5+ years of experience with performance analysis and measurement of technically challenging systems
3+ years of Log analysis experience
Health care industry experience
Experience with Agile Scrum methodology
VMware exposure
Netscout NG1 and Infinistream console experience
APM tool knowledge with Dynatrace DCRUM and like products
Ability to work well in a geographically distributed environment with peers across the globe

Medicare Stars Practice Performance Manager Resume Examples & Samples

The person in this role is expected to work directly with care providers to build relationships, ensure effective education and reporting, proactively identify performance improvement opportunities through analysis and discussion with subject matter experts; and influence provider behavior to achieve needed results
Functioning independently, travel across assigned territory to meet with providers to discuss UHG tools and programs focused on improving the quality of care for Medicare Advantage Members
Coordinate and lead Stars-specific JOC meetings with provider groups with regular frequency to drive continual process improvement and achieve goals

China / Taiwan Performance Manager Resume Examples & Samples

Recognised national or international professional accountancy qualification e.g. CIMA, ACCA,ACA,CPA
Absolute fluency in “business English” is mandatory
A skilful understanding of finance and business operations in the Region with at least three years of performance management experience in China
Proven leadership experience working with diverse cultures and able to coach team in order to improve capability
Ability to quickly assess areas requiring attention and/or intervention, with a strong demonstration of business partnering to drive business performance
Strong impact, interpersonal and communication skills with proven capability to influence peers & leadership in order to make a significant contribution to the business. Able to deal effectively at all levels within the organisation
Able to assimilate data to identify key issues and aid decision making, able to anticipate future situations and plan ahead to meet them

Senior Digital Performance Manager Resume Examples & Samples

Solving strategic digital self-service problems by analysing data and inputs from multiple sources and manage the problem solving process end-to-end to identify trends and develop insights and recommendations
Own the app adoption strategy
Making clear actionable recommendations based on data and insight for improving digital self-service across all platforms – i.e. App, OCA, IVR
Gather cross functional teams and individuals to gain inputs, information, insights obtain buy-in/support and/or drive solutions
Proficiently communicate in a compelling and effective way, detailing aspects of the insights and recommendations derived from the analysis
Drive continual improvement and optimisation of Optus digital service assets
Use knowledge of digital capabilities and applications to help drive innovation and a digital first service approach and how this can be leveraged across other business streams
Manage and plan digital self-service execution plan and related initiatives; &
Build individual performance plans for digital self-service platforms
Solid experience to date working in a Business/Financial Analyst capacity, and more recently solid experience as a Digital Insights Analyst
Degree qualified in a Business or Finance discipline with proven experience in driving commercial outcomes through leading digital strategies and implementation
Able to effectively and comprehensively research a subject or issue and understands the different sources of information and data
Excellent problem solving and analytical ability and being able to think through a problem in a structured manner
Familiar with common frameworks and methodologies to analyse markets, competitors and customers
Excellent documentation skills and proficient in Excel, PowerPoint – with experience with Visio and Microsoft project, and digital reporting tools (e.g. Google Analytics, Omniture, Tableau)
Detailed knowledge of digital media SEM, SEO, Display, Mobile, Social, Remarketing, DMPs and application through trading desk platforms and marketing technology
Able to manage time effectively to work on multiple projects simultaneously
Strong understanding of customer communications and delivery of targeted and timely multi-channel communication
Highly skilled at analysing reports and data to identify trends and patterns
Proficient at structuring and simplifying complex ideas in written and verbal communications
Confident and commercially astute, able to present effectively to Senior Leaders and stakeholders; &
A passion for creating human-centred experiences that delight end users and that solve business problems

Performance Manager Resume Examples & Samples

Engage in high profile level activity across client groups and OEM Regions
Work with at risk clients and determine action plan to turnaround and retain
Demonstrate ownership of account by responding to client requests in a timely and urgent manner
Utilize standardized methods provided to closely monitor system red flags and emergencies with clients and take immediate action
Work with, contribute and manage the action(s) required to turnaround cancelled accounts
Engage and participate in the exchange of best practices across entire OEM Program Team

IS Senior Performance Manager Resume Examples & Samples

Develops and drives a performance management strategy plan supporting the IS organization that meets the overall goals of the IS organization and the teams within the organizational structure
Provides summary quantitative information that enables the IS organization to make strategic, tactical, and/or operational decisions to advance business needs
Collaborates with leaders to identify and define behaviors to drive throughout the IS organization based on organizational values, culture, and future vision of the IS senior leadership
Works with leaders in the IS organization to define the critical success factors (CSF), key performance indicators (KPI) and data sources available to monitor and report on IS performance
Advances a scalable and flexible reporting system allowing for relevant and timely reporting on the performance information available to the organization
Understands the available data and drives improvements to data collection, quality and acquisition
Identifies and collects information that identifies and quantifies service value-add and contribution to the organization goals as well as indicators of service risks, issues, and improvement opportunities enabling informed governance and planned action
Identifies and delivers standard report patterns, service reporting data architecture, and analysis and report generation procedures to achieve the organizational service reporting objectives
Design service measurement and service reporting awareness programs to ensure all IS members understand what is being measured, why it is being measured, and when it is being measured and presented
Conducts research and connects with industry thought leaders to stay informed on current and leading edge trends in performance measurement
Documents procedures for modifying, adding, or deleting measurements and reports
Manages staff assigned to deliver the performance management deliverables
13+ year of professional experience working in an Enterprise environment required– regulated industry experience is a plus
7+ years of experience managing people

Enterprise Performance Manager Resume Examples & Samples

To be the DR lead in internal Cox Auto enterprise meetings and client planning sessions
Lead user workshops for assigned groups
Teach client adaptation at group level meetings
Hold quarterly meetings with assigned client group on benchmark KPI’s
Represent the enterprise client for feedback on reporting and product functions
Develop strong customer relationships with existing customers by influencing the key decision-makers for both vehicle transactions and budget allocation – Group leadership and store management
Develop and continually strengthen relationships with Dealer.com & Cox Auto sales consultants to ensure that dealers are provided unparalleled service
To engage in high profile level activity across strategic client groups coordinating with other Bu’s when necessary
To ensure all accounts/groups are effectively ‘launched’ into a positive position. These launches will typically be in-person
To work with ‘at risk’ clients, determine action plan to turnaround and save (retention)
Monitor and analyze account performance and trends to determine adjustments to dealer expectations/goals/objectives in order to achieve results and deliver insights thru in-person meetings and detailed webinar sessions
Using methods provided to closely monitor system ‘red flags’/emergencies with clients and take immediate action
To engage and participate in the exchange of ‘best practices’ across entire PM team
Able to travel as necessary, anticipated 70%. Travel includes overnight stays in markets and travel to team meetings
6+ years experience required of either, or a combination of

Performance Manager Resume Examples & Samples

Strategy/Planning: Support the strategic direction mobile ordering with a focus on relationship management with external firms and field operators. Develop pipeline to drive overall top line sales and to demonstrate Aramark’s mobile ordering innovation. Act as Higher Ed liaison with Enterprise IT in planning new mobile strategies
Financial Analysis: Provide support for new sales, retention, master planning and key account needs for mobile deployment. This includes benchmarking and financial analytics in partnership with Higher Ed Finance and Accounting. Partner with Regions/Accounts to develop & analyze the impact of mobile ordering on the overall dining program performance to support the growth and retention efforts of the organization
Training: Identify, develop, and support the delivery of training content to improve the process and compliance to mobile platforms. Site visits to priority accounts for client presentations, walk throughs, training and deployment
Insights: Support the development of analysis and materials for use in key client discussions and presentations to support the recommendations. This includes identifying mobile trends and surfacing fact-based key performance indicators applicable to a variety of scenarios. Support collection and compilation of best practices and success stories
Project Management: Serve as key project manager with IT, Finance and external firms for mobile platforms to deploy the optimal programs to drive student engagement and participation via mobile. Manage daily and weekly alignment with external partners
Performance Tracking:Measure the performance/outcomes of meal plan revenue growth initiatives coming from mobile utilizing multiple sources of data including: POS, financial systems, consumer data. Conduct pre and post analysis - extracting data, running reports, analyzing information, formulating conclusions, identifying opportunities and preparing reports for multiple levels in the organization

Organizational Performance Manager Resume Examples & Samples

Utilizing existing programs, creating new programs or acquiring needed programs, facilitate learning and skills application of leadership principals aligning to stated goals
Consult with leadership to improve outcomes and ultimately improve succession planning model, for all positions in region
Partner in a matrix environment to improve performance at multiple levels within the organization
Create and implement programs at work that connect employees with business goals
Consult with management and other leadership to identify business processes
Identify and evaluate business initiatives to ascertain appropriate programs that meet company goals
Develop methods for data file formatting, data analysis methodologies, and management reporting
Create effective strategic planning methods
Identify data collection tools, data sources, benchmarks, and performance targets
Implement organizational effectiveness interventions
Create competency models
Develop team-building exercises and workshops
Talk with management to identify specific work situations requiring employees to better understand changes in policies, procedures, regulations, and technologies
Develop methods of measuring if performance management aligns with organizational goals
Resolve conflict within groups
Diagnose potential organizational problem areas
Recommend training and development systems
Facilitate training for developmental needs
Create definitions of desired individual or group performance
Bachelor’s degree from an accredited university or college with major coursework in management, training, education, psychology or other related field
Extensive experience in a call center environment, including supervisory experience in corporate training design, delivery and assessment
Some previous telemarketing or telephone service experience
Strong interpersonal and presentation skills coupled with exceptional written and verbal communication skills
Knowledge, Skills and Abilities
Strong quality experience and training management in call center environment (inbound and outbound)
Excellent client management interfacing experience
Sound understanding of adult learning techniques, best practices in training design and delivery, blended learning methodologies and industry best practice
Ability to monitor and record improvements in performance
Ability to provide feedback and demonstrate a variety of coaching methods
Good understanding of business acumen
Demonstrated ability to influence and motivate across all levels of employees in multiple locations
Excellent written and verbal communication and interpersonal skills; ability to communicate well across diverse teams
Strong leadership skills; ability to motivate teams and produce quality results
Computer experience/knowledge of Microsoft Word, Excel, and PowerPoint

UK Partner Performance Manager Resume Examples & Samples

Analyse metric level performance and operational data to establish reports and dashboards to improve the management and understanding of core metrics impacting partners. Create insight from hard data and metrics to back up assumptions, develop business cases, and complete root cause analyses. Utilise these insights to drive measurable improvements on a large scale
Develop and support structured continuous improvement activity at CS partner sites, specifically achieving targeted benefits in core metrics in alignment with the business goals. Work as part of a remote team and enable local leadership (globally) to deliver structured improvements
Adopt measurable mechanisms generating a culture of continuous root cause elimination at partner sites: drive implementation and own mechanisms to create this culture, demonstrated by measurable outcomes
Develop local partner process improvement leaders as multipliers: assign project teams on application of proper process improvement and project management methodologies / act as a partner specific resource
Execute high priority (i.e. cross functional, high impact) improvement events and projects across all aspects of Customer Service
Through a list of all known customer impacting process issues identified by VOC or VOA), create project pipeline consisting of regular scheduling of new projects - including planning and preliminary impact/benefit calculations. Own the delivery of these projects through partner teams
Benchmark and design processes which enable a best-in-class customer experience
Track record of sourcing and analysing multiple sources of data to provide clear reporting of issues and how they affect customers
Outstanding customer obsession with the drive to Think Big
Strong business judgement and decision making ability
Flexibility to respond quickly to change and re-prioritise. Ability to problem solve, frequently in ambiguous situations
Exceptional stakeholder management
4+ years of relevant experience in CS operations or data analysis
3+ years of experience delivering Continuous Improvement Projects
Experience with SQL, and using databases in a business environment with large-scale, complex datasets. Advanced proficiency in MS Excel
Lean/Six Sigma
Experience of working in outsource environments/relationships

Performance Manager Resume Examples & Samples

The analyst should closely work with the management team to keep the track on the KPIs, should monitor the trend, raise the alarm, interact internally as well externally in and out BT. Should have sound analytical skill
Acts as a change agent to ensure employees experience to transform the culture with CI coordinator ensures that improvement plans are up-to-date, PDCA is consistently applied & visualized
Support and lead Site for BTRT report preparation
Plan internal KPI review and keep eye on the progress of action to improve further
Support SGM in various review and meeting for preparation and minutes for standing meetings, reporting processes, information flow and work with team for close loop
Identify non-value added processes and critical process improvement opportunities so that they may be targeted for development and / or improvement through the BOS methodology
Support the department in process management activities by identifying critical strategic process improvement areas in the business units that will be required to meet its strategic objectives
Should have sound knowledge of SAP
Responsible for visual management for entire factory and ensuring that each individual is updating the board at defined frequency
Coordination with various committees for regular meetings and follow-up action, safety / CSR / Sport / Canteen
B.E/ B.Tech in Mechanical/ Electrical Engineering with Sound analytical skill
Typically 5 – 7 years experience in a relevant role of business improvement / strategic planning

Service Performance Manager Resume Examples & Samples

Demonstrable experience of working in a Service Performance role suitable to a FTSE100 business
Experience of Driving commercial and operational value from existing and new partners
Experience of analysing data to challenge performance measures and identify real issues, both inside and outside of contractual agreements

Chapter Performance Manager Resume Examples & Samples

With the guidance of the Regional Performance Director, assesses the performance improvement needs of provider practices across the Chapter and coordinates all SHCN resources on the Local Chapter Performance Team to assist Chapter providers with maximizing value delivered to all key stakeholders
Documents all pertinent communication and interactions with providers via the Provider Database CRM tool allowing for enhanced collaboration across Steward
Reviews individual physician performance in risk products and implements educational efforts and action plans as needed. Becomes local expert in all processes and technology driving referral management, quality program, SHCN's Distribution Model, care management referrals and high-risk patient management
Interfaces with Steward Network Development (recruiting) as requested to grow and maintain the provider network
Ensures that new SHCN providers are effectively supported throughout the on boarding process and acts as a central point of contact when issues arise that require escalation
Works with the Referral Management Team and Local Chapter Medical Director in accordance with the Chapter's specified referral management process to drive patient care into Steward Health Care Network and capture volume in our low-cost, high-quality Community Care Model
Monitors the availability of in network service gaps that need to be filled in order to keep patient care services in the Steward system and proactively manages physician and key hospital leadership relationships and brings critical issues needing attention to the SHCN and Chapter leadership team
Communicates regularly through various communication methodologies, including one on one or group meetings, with local providers and their staff consistent with the key messages disseminated from the SHCN Governance Structure at the direction of the SHCN Leadership Team. Develops and provides education to provider and office staff regarding initiatives of the local chapter and SHCN including health plan updates
Escalates concerns to Regional Director when appropriate in a timely fashion
Demonstrates respect and regard for the dignity of all patients, families, visitors and fellow employees to ensure a professional, responsible and courteous environment
Experience working with physician practices; demonstrates an understanding of practice operations
Strong communication skills; ability to interact with clinical care team and physicians in appropriate manner
Demonstrated quantitative and analytical skills; excellent organizational capabilities; good attention to detail
Strong sense of diplomacy and ability to work under pressure
Ability to balance conflicting priorities

Performance Manager Resume Examples & Samples

Client oversight of NextGear Capital’s Elite clients as assigned - $3.0M lines of credit and above
Daily client engagement via phone/in person with Elite dealer group, as assigned
Risk Management of NextGear Capital’s largest clients, including but not limited to, dealers with lines of credit over $3.0M
Work collaboratively with field operations team members, and various departments within NextGear Capital to achieve monthly/annual goals
Utilize reporting system, aggregated data, and SalesForce tools to aid in tracking and managing of assigned client base
Establish client goals to achieve NextGear Capital performance goals
Establish metrics that track client utilization and leverage risk data to maximize client performance
Effectively analyze dealer financial data
Complete Account Reviews for Elite dealers
Reconcile collateral audit issues and engage with client to ensure compliance with NextGear Capital expectations
Manage assigned franchise dealers by working with OEM zone managers
Work collaboratively with NextGear Capital Team Members to drive revenue, grow Cox Automotive, and maximize profitability through controlled growth and risk mitigation
Bachelor’s degree in business or a related field preferred
Auto Industry background preferred
Industry knowledge and work experience preferred
Strong interpersonal skills, strong written and verbal communication skills are essential to be able to interact with all levels in the organization
Proficiency in Excel, Word, and SalesForce
Ability to take consultative approach
Ability to analyze financial data
Strong negotiation and collection skills
Conduct direct dealer collections on assigned portfolio
Coach desired dealer behavior as it relates to account performance
Work with Field Operations as assigned to identify, monitor and resolve accounts
Provide objective perspective for the company relating to initial analysis and progress of at risk accounts
Generate weekly and monthly reports on area of assigned markets/regions
All other duties as assigned by Company

Function Performance Manager Resume Examples & Samples

Previous experience (10 years) in the area of wells activities preferable
Understands well construction, GWO's business processes as well as the Central Performance agenda
Ability to mobilize resources to monitor, asses and improve on Region’s GWO performance outcomes
Ability to implement systematic ways of working in the region in line with GWO standard practices and procedures
Ability to manage senior stakeholders and reconcile tension between Regional and central/Functional priorities
Strong written communication skills. Ability to transform data into insights and actionable recommendations
Familiar with the terminology in the wells organization in order to understand the overall business
Ability to build, manage and develop teams that assists in the delivery of the key action items
Provides strategic view and understand near and mid-term activities needed to reach long-term vision

Practice Performance Manager Resume Examples & Samples

Work collaboratively with health plan market leads to make providers aware of Plan - sponsored initiatives designed to assist and empower members in closing gaps
3+ years of experience managing relationships with physicians / hospitals / health systems
Strong problem - solving skills

IT Capacity & Performance Manager Resume Examples & Samples

Definition and management of Demand & Capacity Planning processes
Assessment of batch or test processes ensuring performance standards are maintained and customer expectations will be met
Engaging with Project Delivery teams to align business/project demand with provision of IT service resources
Optimizing processing schedules to control operating cost and enabling service performance
Own the planning and response to peak trading periods ensuring successful capacity, availability, and performance actions are fulfilled to protect service
Own the process for consolidating business demand and establishing context to feed into IT strategies for platform and service development
Define appropriate measures for monitoring and preempting IT capacity and performance issues
Support the formation of Business Cases and RFPs to provide costs and data to outline capacity requirements for new solutions
Ensure that performance SLAs are agreed, monitored, and reported against as part of defined service management
The production of capacity and performance data across platforms
Reporting as necessary against Capacity & Performance work, deliverables, and identify risks
Identifying key stakeholders and building relationships to ensure successfully delivery, while agreeing and communicating plans to key stakeholders
Assist and from time to time lead the service management response to RFPs, audit, and supplier management processes
Knowledge of Vendor Governance and Capacity Management practices
Understanding of how to leverage outsourced suppliers and internal competency centres to deliver service information
Proven experience working with technical teams; understanding of infrastructure components (i.e. network, servers, database, storage, data, security
Extensive demonstrable experience of defining and managing Capacity plans for IT Operations Teams
Demonstrable experience of managing the provision of IT infrastructure resource to support business demand
Experience of optimizing processing schedules to enhance performance and manage cost
Experience of working with Mainframe and Cloud technology
Experience of working with incident, problem, change, design & transition management
Preferable experience of working in Agile and DevOps organisations
Experience of working within an ITIL (or similar) framework
Demonstrable experience of data collection, analysis, and reporting processes

Function Performance Manager Resume Examples & Samples

Action oriented mindset
Consistent focus on simplification of complexity
Deals effectively with pressure, strong influencing skills
Adaptability and flexibility for changing agendas and timelines
Strategic thinker able to effectively prioritise a complex programme of work

Stars / Hedis Practice Performance Manager Resume Examples & Samples

The Practice Performance Manager is responsible for program implementation and provider performance management which is tracked by designated provider metrics, inclusive minimally of 4 STAR gap closure and coding accuracy
Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation. Training will include Stars measures (HEDIS/CAHPS/HOS/med adherence), and Optum program administration, use of plan tools, reports and systems
Provide reporting to health plan leadership on progress of overall performance, HQPAFs, gap closure, and use of virtual administrative resource
Strong financial analytical background within Medicare Advantage plans (Risk Adjustment / STARS Calculation models)

Performance Manager Resume Examples & Samples

Degree educated, or with equivalent skills and experience
IMC, CIPM or CFA qualification desirable
Passionate about delivering performance insight, attention to detail and quality in every aspect
A relentless hunger to learn more about:-

Duf-mcs Human Performance Manager Resume Examples & Samples

Facilitate project alignment sessions, business strategy meetings, training programs, and learning and development programs
Accountable for budgetary responsibility for assigned programs
Coach employees, managers, and leaders in the areas of performance management, career development, and supervisory/management skills
Support implementation of strategic initiatives and provide guidance and coaching to employees and managers to ensure adoption
Design training curriculum
Facilitate project alignment meetings, corporate university, and other talent development/learning programs
Advanced degree or global equivalent in Organizational Development, Organizational Learning and Development, Psychology, HR, Business, or related field
Excellent facilitation and presentation skills for audiences of all levels and sizes
Certification in various leadership, management, and professional training programs
Knowledge of adult learning techniques and broad knowledge of the talent development industry
Knowledge of technologies used in the delivery of training programs
Proficient computer and software skills to include the use of word processing, e-mail, spreadsheet, and electronic presentation programs

FR Performance Manager Partner Resume Examples & Samples

In the region of 5+ years’ experience in outsource vendor management or related field with customer service background desired. 1-2 years of managing operations in Europe is preferred
Demonstrated success in leadership and executive presentation skills
Expert skills in Microsoft Excel, PowerPoint, and Word
Fluent French and English (other customer service relevant language desirable)
Knowledge of Six Sigma/Lean Processes
Excellent knowledge of statistical concepts and their application to operations along with expertise in the use of technical/statistical tools to drive quality and process improvement
Extremely competent and confident in field of relationship building with strong personal stature with high level of personal credibility to influence management, stakeholders and staff
Ability and desire to relocate to take advantage of future growth opportunities
Experience leading and motivating a diverse workforce

Performance Manager Resume Examples & Samples

A skilful understanding of finance, business operations
Extensive experience of reporting and MI processes (actuals, RF & plan) with a focus on performance analysis and intervention
Looks for ways to do things better, faster and more efficiently
Experience with working with diverse cultures

Service Performance Manager Resume Examples & Samples

CMS (Avaya) experience essential
Knowledge and application of Planning specific software (Aspect eWFM) essential
Advanced Excel knowledge
Ability to communicate and influence at all levels

Vessel Performance Manager Resume Examples & Samples

Prime Mover in improving the Energy Efficiency of Maersk Line Owned and Charter Vessels by providing them assistance with regards to Fuel Optimisation and improving Performance
Assist Vessels in Performance related issues by means of Vessel visits in Port and sailing onboard Vessels where required
Monitor and Oversee Bunkering Process while being in Post and to provide assistance to Vessel to ensure correct receipt of Fuel quantity
Conduct Energy Vetting on board
Willing to work in shifts for supporting Vessels with Performance related issues
Provide feedback and support to Office in Vessel Performance related matters with high focus being on Energy Efficiency Key Performance Indicators (KPIs)
Collate and analyze Vessel Performance reports with objective of highlighting and supporting Fleet Groups / Charter Owners in addressing areas for improvement
Share performance reports highlighting performance trends within organization
Develop knowledge database of Vessels by sharing latest trends and work practices
Drive innovations and initiate projects within organization towards improving KPI targets
Assist in investigations into incidents
Anticipate weak spots by monitoring incidents and developing dialogues with Vessels and Fleet Groups

Performance Manager Open Night Resume Examples & Samples

First hand insight into the role - key responsibilities, structure, benefits, team culture
Meet and greet stakeholders at all levels
Tour of the office

Performance Manager, Days Resume Examples & Samples

Excellent communication skills both 1:1 and in large groups
Problem solving and troubleshooting
Self-managing and decision making

Practice Performance Manager Stars / Hedis Resume Examples & Samples

Establish positive, long - term, consultative relationships with physicians, medical groups, IPAs and ACOs
3+ years of healthcare industry experience
STARs experience

Practice Performance Manager Resume Examples & Samples

Documents and refers providers' non - clinical / service issues to the appropriate internal parties, to include Provider Relations and the Plan Chief Medical Officer by analyzing provider records and maintaining database
3+ years clinical experience in a physician practice
1+ year of HEDIS experience

Performance Manager, Optimization Resume Examples & Samples

Experience presenting to senior executive level audiences
Proven ability to manage projects independently
Proven ability to work collaboratively in a team
Hospital or ambulatory operations experience (e.g. fellowships, residencies, full-time employment)

Vauto Performance Manager NE / ON Resume Examples & Samples

Closely monitor system ‘red flags’ and emergencies with clients, taking immediate action at all times
Effectively manage time and activity to successfully engage with at least 8 clients per day
Assist in the generating high client attendance to product workshops

Digital Partner Performance Manager Resume Examples & Samples

Maintain vendor information and contact list
Facilitation of meetings between various solution partners
Works with the Assurant business stakeholders to develop strategic and tactical plans to facilitate and coordinate the delivery of Web and Mobile applications
Coordinates, develops, and implements statements of work to deliver these services
Maintains open communication with other technology teams and planning committees to assure efficient processes are implemented and to coordinate projects with overlapping responsibilities
Coordinates efforts with other solution development teams to ensure seamless integration including database administrators, network infrastructure personnel, middleware developers, front end developers, UX team, Business Analysts, and QA team when necessary
Collaborate with vendor partners to ensure they are effectively managed and contracts are fully leveraged
Manages vendor timeline and scope to maintain established budgets
Plan and conduct formal quarterly performance reviews with key accounts
Develop internal monthly management reports. Including coordinate and track annual cost savings resulting from Digital Partner Performance Manager activities, and ongoing vendor performance reviews
Proven skills in influence and leadership with an understanding of the importance of collaboration and building relationships
Analytical attitude about how processes can be smarter and more strategic. Driving ongoing process improvements to deliver increasing operational efficiency and consistency
Significant project management experience, including schedule, quality, budget, and prioritizing resources
Experience within and IT software development environment within a global organization
Relationship Management, including tactful communications with colleagues at all levels
Effective communication skills to include business writing and presentation skills
Experience managing the vendor on-boarding and risk analysis process
Experience collaborating with business partners to create clear program goals including setting realistic expectations and consequences
Experience establishing SLAs and metrics dashboards including quality measurements
Bachelor's degree or significant related field experience required
3+ years of vendor experience preferably in the technology/digital area
Understanding of Software Development Lifecycle (SDLC)
Understanding of web technologies & how the development of a website works
Ability to interface with diverse client groups with an emphasis on strategic collaboration and customer service
Ability to work harmoniously in a collaborative and inclusive team environment
Highly developed oral, written and interpersonal skills
Strong analytical, organizational and negotiation skills
Ability to manage multiple priorities in a fast paced deadline driven environment while maintaining critical attention to details and effectively communicating status updates to involved parties

Performance Manager Resume Examples & Samples

Manage holistic business performance across 16 business/market combinations, leveraging fit for purpose sell-out Business Performance Management process
Provide great insights in markets that have limited data sources (share/brand health), through triangulating proxy performance measures; telling the ‘story&#8217
Drive strengthening of route to consumer (RTC) across all markets through imbedding RTC performance metrics, providing great customer profitability understanding, and holding commercial teams to account on delivery
Drive productivity improvement through ensuring optimal allocation of investment, efficient trade terms and promotions, robust M&E processes and working capital efficiencies
Proactively seek to understand performance and own the Cash and P&L Opportunities & Risk
Set-up non-organic mainstream/High Net Worth business participation models through business development and new-partnership routes, including appropriate balancing of statutory, tax and treasury angles

Performance Manager Resume Examples & Samples

Previous Operational Management experience
Proven leadership skills and experience of managing high performing team(s)
Experience target setting and target management
Competitive and results driven
A strong financial and commercial awareness and understanding of Profit and Loss accounts
Strong Stakeholder Management
IT Literate predominately in Microsoft Excel, Word and Powerpoint

Performance Manager Resume Examples & Samples

Strategy/Planning: Support the strategic direction of the residential channel with a focus on meal plan and related promotion performance including overall top line and margin growth planning, specifically tactical program development to drive meal plan maximization, meal plan market penetration and per capita spending
Financial Analysis: Provide support to the Senior Director, Residential Channel Growth for new sales, retention, master planning and key account needs for meal plan program development and optimization. This includes benchmarking, financial analytics and predictive models that support specific meal program recommendations. Partner with Regions/Accounts to develop & analyze the impact of meal plan structure on the overall dining program performance to support the growth and retention efforts of the organization
Training: Identify, develop, and support the delivery of training content to improve the processes and compliance for meal plan maximization
Insights: Support the development of analysis and materials for use in key client discussions and presentations to support the recommendations. This includes identifying dining and meal plan related trends and surfacing fact-based key performance indicators applicable to a variety of meal plan scenarios
Project Management: Serve as key project manager with IT and Finance for Aramark’s proprietary Meal Plan Analytics database and Account Growth Plans to design the optimal measurement and analytics platform plus manage sales campaign reporting and analysis. Function as a system administrator to provide user access, user roles and system configuration
Development:Assist in the development of analytical models to provide increased visibility into the performance of our meal plan programs
Performance Tracking:Measure the performance/outcomes of meal plan revenue growth initiatives utilizing multiple sources of data including: POS, financial systems, consumer data, and Partnership Value Index. Conduct pre- and post-analysis extracting data, running reports, analyzing information, formulating conclusions, identifying opportunities and preparing reports for multiple levels in the organization
Bachelor's degree required. An advanced degree is preferred
A minimum 5 years of financial analysis or business analytics with increasing levels of responsibility and a working knowledge of operations
Excellent interpersonal and communication skills, as well as the ability to influence without formal authority, and the ability to learn and adapt quickly to new situations
Ability to deal with ambiguity and effectively cope with change
Aptitude for leveraging consumer insights, industry practice, and financial requirements to provide creative and strategic solutions
Proficiency with PC software applications is mandatory with advanced skills in Excel and PowerPoint. Knowledge of VBA, SQL, and statistical software like SPSS is a plus

Enterprise Performance Manager Resume Examples & Samples

Identifies, assesses and solves complex business problems for area of responsibility, where analysis of situations or data requires an in-depth evaluation of variable factors
Closely follows the strategic direction set by senior management when establishing near term goals
Interacts with senior management at a client and/or within Accenture on matters where they may need to gain acceptance on an alternate approach
Hassome latitude in decision-making
Minimum 7 years of combined finance and consulting experience. Experience must include
Experience in HFM (Budgeting & Planning, Financial Consolidation and Close, Account Reconciliation, Tax Provision)
Experience in EPM
EPM/ERP technology understanding (Hyperion/ Oracle)
Experience with other Finance technologies such as Cognos, Hyperion, OBIEE, Tableau, Fusion, etc. desirable
It is currently our objective to assign our people to work near where they live. However, given the nature of our business and our need to serve our clients our employees must be available to travel when needed

Performance Manager Resume Examples & Samples

Define DaMaWay (Factory performance management system) roadmap for entire factory (mid and long term) and support all production units in factory to implement (through trainings / present participation in pilot phases/ mobilisation of employees) 　
Losses reduction / 0 waste programme - support all production units to implement right action plans /"ideal factory" standards/ expertise ; Leading "building block" Losses team
Lead the identification, standardisation and reapplication of proven best practices within the factory
Set and coordinate the Factory Performance Dashboard by seeting the right KPIs, driving system (cascading & reviewing) as the main lever to build and sustain factory's performance
Full accountability to animate Kaizen programme in the factory　
Develop DaMaWay capabilities in the factory, build and implement training plan needed in the factory to secure sustainability over time　
Active participation and contribution to EU Performance Network
SPOC (Single Point of Contact) for EU Performance team to define priorities, define how to execute them (means/resources) and connect to get standards/ best practices in order to find correct way to implement them
Contribute as PLT member (Plant Leadership Team) to factory strategy and development

IT Performance Manager Resume Examples & Samples

Master degree in Business Administration / Economics with focus on IT Performance Management, or similar qualification
5+ years of experience in in the area of IT controlling or IT performance management
Competencies regarding implementation of controlling processes
Excellent leadership, influencing and interpersonal skills
Excellent English communication and presentation skills. Command of the Dutch and/or German language would be appreciated

Medicare Quality Practice Performance Manager Resume Examples & Samples

Execute applicable provider incentive programs for health plan
Availability to travel up to at least 75% of the time
Medical / clinical background
Strong financial analytical background within Medicare Advantage plans (Risk Adjustment / STARS Calculation models

GCC Cluster Performance Manager Resume Examples & Samples

Support & Work closely with functions in GCC including Sales, Trade and Marketing, Customer Service, HR and Finance itself to implement business data reporting
Deep understanding of data management, database management and development
Design and develop valuable reports, tables, charts and maps to drive the business performance
Market data analysis, build presentation materials based on the key findings
Support on methodology design, field research, and knowledge management
Provide insight and guidance on the interpretation of reported exceptions/analytics outputs
Fully supports any other data analysis or tasks to ensure company’s objective are reached and business force effectiveness are enhanced

Site Performance Manager Resume Examples & Samples

Managing the on site validation activities for the Caterpillar 797F AHS for the 1st year
Managing the on site operation of a fleet of 797F AHS trucks during the trial and production phases at site
Ensuring the Cat 797 AHS delivers the required KPIs for customer and Caterpillar success
Providing leadership to ensure that the daily mine plan targets are achieved via Cat Command for Hauling 797F AHS
Management of multiple Caterpillar and Dealer Test Engineers and Command Run Team Members
Ensuring Safety of the Caterpillar AHS system operation with all Caterpillar, dealer, and customer employees
Influencing and driving various Caterpillar Business Divisions to accelerate and deliver interim containment and permanent corrective actions and support that mitigate the impact of product issues to end users
Influencing Caterpillar Product Support Managers and various Caterpillar Business Divisions to accelerate and to deliver interim containment and permanent corrective actions and support that mitigate the impact of product issues to end users
Influencing various Caterpillar Business Divisions to develop the correct new products and services to meet the mine’s current and future needs
Influencing equipment management practices at the account and dealer level to minimize Caterpillar and dealer liabilities
Working with the dealer, Caterpillar and the customer to deliver the agreed upon metrics for the site
Maintaining key site performance metrics including equipment availability, parts availability metrics, operating cost per ton, uptime, etc
Identifying trends and potential issues, draw on the matrix organization through Customer Services and Product Support to partner with the dealer to identify root cause and implement corrective action
Responsibilities for leading site performance improvements based on data, trends, etc. and for Caterpillar and the dealer on share of wallet
Managing Caterpillar Business Risk related to commercial activity with the site
Partnering closely with the Mining Region Manager, Commercial Manager and Sales Reps on commercial opportunity at the site
Responsibility for account recovery strategy and a Performance Improvement strategy plan execution with Commercial Manager(s)
Developing, prioritizing and implementing strategies to address customer needs as well as ensuring dealer servicing and support practices align with recovery strategy
Consulting with Caterpillar Global Mining leaders, dealers and districts on business plan and opportunities, as well as site priorities
Coordinating Caterpillar resources in support site strategy
Consulting with dealer and customer operations and maintenance managers as well as executive management advising on strategic direction for strategic direction for proper equipment selection, product problem management and equipment management activities
Coordinating Product Problem Resolution at the mine site. Serves as a dealer and customer consultant at the mine site
Directing Caterpillar and dealer activities to assure product health in order to maintain and enhance PINS growth and to reduce the impact of product health issues for all parties
Consulting on machine application practices and direct Caterpillar, dealer, customer initiatives such that application practices are tailored to maximize project viability
Reviewing and providing input to operation controls and business practices / procedures to ensure Caterpillar liabilities and exposure are measured and managed
Bachelor’s Degree, preferably related to Mining, Engineering or Technology
Thorough knowledge of company products and product applications, equipment management, product problem management, and/or warranty practices and procedures
Broad company knowledge and a strong understanding of dealer operations, and field experience are also required

Digital Performance Manager Resume Examples & Samples

5+ year of relevant digital/online experience
Strong understanding of the digital ecosystem
Strong self-management, self-pacing, and organizational skills
Have a passion for data and facts

Senior Workforce Performance Manager Resume Examples & Samples

Supervise a team (exempt and non-exempt) which includes ensuring consistent performance management, adherence to core values/COBC and addressing team / individual needs
Lead the team to delivery training effectively through careful program management and prioritization of time and resources
Ensure personal excellence in training delivery by incorporating TEACH methodology and Effective Training Delivery skills in every class
Partner with area operations and center leadership teams to identify, prioritize and launch training initiatives
Develop, coach and create an environment of high performance trainers
Create bold and innovative new delivery approaches to elevate the overall training program and cover expanded student bases with reduced trainer force
Create efficient, effective and customized training delivery programs to meet the quickly shifting needs of the business
Develop strategic force to load plans to deploy national delivery plans effectively
Customize delivery plans to balance training timeline needs and strategic business objectives
Support team in virtual delivery classroom and activity development to create engaging virtual delivery classes
Manage and monitor all training budgets both resource headcounts and travel expenses
Partner with key resources to build and maintain standard measurement technique to understand training completion rates by employee group, training results and effect on achievement of Key Performance Indicators
Support all area and National Training Delivery and curriculum standards. Ensure effective training delivery execution within set monthly prioritized deadlines
Ensure the utilization of tools to enhance the learning experience: Use of technology – virtual and face to face - to increase training impact and diversity of different learning styles
Conduct regular observations of trainers in the classroom to assess effectiveness and enhance trainer development
Inspire team to perform and deliver a superior training experience
Develop leadership skills and foster a culture of excellence in all aspects of training
Effectively manage and develop virtual teams
Establish positive and collaborative Director level relationships for each center
Manage process improvement and area training projects that have center, area and national impact
Conduct regular call center visits to assess learning results and develop improvements in training/learning solution
Focus on impact and transforms learning by improving speed to competence, architecting for learning effectiveness/business result and engaging the learner
Provide feedback to curriculum development teams on ways to modify new and existing curriculum based on participant feedback, observations of participant performance and skill gaps
Recommend, adapt and implement learning and performance support solutions to drive Key Performance Indicators for the Customer Service

Workforce Performance Manager Resume Examples & Samples

Understand and anticipate changes in training needs and opportunities to plan, develop and provide necessary training to address business needs
Design and create effective learning experiences through innovation, new strategies, technologies, and ideas to engage learners
Develop and manage multiple projects to ensure timely training delivery to meet business needs and goals
Ensure all communications (for assigned projects and LOB) are professional, relevant, and timely
Plan & host channel training & communication calls (TTTs, vendor, jam sessions, etc)
Minimum 3-5 years designing, developing interactive e-learning programs / courseware in a corporate setting
Working knowledge of Verizon’s product portfolio and systems
Knowledge of instructional design principles for distance learning including development of instructional strategies, course materials, assessment techniques, appropriate integration of instructional technologies and best practices
Experience in critical programming languages: HTML, Actionscript 3.0, Javascript, CSS, XML, SCORM preferred
Experience with Learning Management Systems (LMS) for eLearning distribution
Graphic design and / or corporate communications experience helpful
Frontline sales experience and knowledge is preferred: Call Center, Retail, Alternate Channels, etc

Performance Manager Resume Examples & Samples

MUST CURRENTLY RESIDE IN COLUMBUS, OH
Bachelor's Degree required (degree in Business Management, Finance, Communication, Analytics, Theatre/Drama, Performing Arts, or IT preferred)
1+ years of experience with Excel, database management, chart creation, formulas (i.e.: Vlookup), and/or pivot tables
1+ years of experience in retail operations
Fluent in English (Spanish, in addition, is a plus)

Slot Performance Manager Resume Examples & Samples

Responsible for supervising and managing staff in the Slots Develops, implements and manages operational goals and monitors achievements of performance and profit objectives
Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals
Creates reports, analyzes data and makes recommendations regarding floor mix of slot machines, hold adjustments, and new game availability in order to consistently maximize the profitability of the slot floor
Plan and submit for movements and conversions of slot machines, based on analysis of gaming floor
Directly responsible for managing slot performance property support activities inclusive of planning, procurement, installation implementation and ongoing support for all slot systems located at the property
Makes recommendations to the Director concerning the research, development, evaluation, and implementation of new products, services, technologies, and processes to ensure the property’s competitive position
Responsible for all Slot analytics and openly communicates all pertinent information with leadership team
Supports planning and decision making by identifying, maintaining, and evaluating information and making recommendations for slot floor
Reviews reports on slot machine analysis and makes appropriate recommendations to maximize profitability of respective machines. Prepares slot reports by collecting, formatting, analyzing, and explaining information and prepares ad-hoc reporting for slots operations
Effectively handles customer concerns and requests
Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to Executive Management / GM
Bachelor’s degree from a four year college or university preferred; and a minimum of five years comparable slot analytic/ management experience; or equivalent combination of education and experience
Must be proficient in all Microsoft applications and have knowledge of Slot operating systems
Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner
Experience with ACSC and Auto Cad required

100

Platform Performance Manager Resume Examples & Samples

Serve as head of insights and analytics for International Digital Team
Supervise regular performance reporting on customer facing applications and back end systems
Be able to translate platform performance data into actionable insight and work with Product and Tech Directors to prioritise as part of ongoing product roadmap
Oversee regular performance reporting for branded subscription video-on-demand services globally
Oversee dashboard configuration
Manage collation of performance data and maintain reporting tools, working with external agencies where appropriate
Conduct performance analysis, to support both tactical and strategic initiatives
Evaluate the competitive landscape, digital and consumer trends, and communicate insights to the business
Represent NBCUniversal in industry tracking initiatives, supply data where appropriate, and communicate results
Commission qualitative and quantitative studies to maximise value to the digital business
Present analysis and insights to senior management and stakeholders
Present analysis and insights to UX researchers and team
Build strong relationships with key stakeholders across the business globally
Trouble-shoot data and software issues
Web and App (iOS and Android)
Strong experience in digital, technology, media or VOD research
Deep understanding of the evolving digital landscape
Ability to distil and communicate key findings from large data sets in an engaging way
Excellent attention to detail, time management and organisational skills
Experience with data sources such as Google Analytics, Conviva, Omniture (Adobe Analytics), Salesforce and data warehouse solutions preferred
Detail-oriented with the ability to handle priorities and deadlines
Experience with Tableau or similar data visualisation tools desirable but not essential

101

Medicare Practice Performance Manager St Louis Resume Examples & Samples

Develop comprehensive, provider - specific plans to increase their HEDIS performance and improve their outcomes
Proven relationship building skills with clinical and non - clinical personnel
Microsoft Office specialist with exceptional analytical and data representation expertise; Advanced Excel, Outlook, and PowerPoint skills
Availability to travel up to at least 50% of the time

102

Industrial Performance Manager Resume Examples & Samples

Responsible for developing and leading execution of the productivity program for the factory
Collaborate with the key internal & external, as well as the factory leadership to achieve project objectives aligned with business needs,
Manage the Factory Operational line, labour, and material usage standards and ensure accuracy for the annual operational plan as part of the budget process
Carry out appropriate financial analysis to validate/support proposals and gain support of key stakeholders, including capital project expenditures
Participate in new product feasibility and cost estimates for Innovation / Renovation activities driven by Product Development
Ensure effective and efficient use of systems within operations based on GLOBE processes, including the integrity and accuracy of the data in SAM (Stoppage Analysis Module) and SAP
Ensure compliance to corporate and factory standards GI 21.010-, GI 21.908, CST, OPEX, etc
Key driver in developing an open culture for continuous improvements across operations by increased people involvement and engagement in change projects to excel the overall factory competitiveness on our NCE (Nestle Continuous Excellence) journey
Facilitate teams in implementing sustained improvements to reduce factory costs
Conduct detailed gap analysis against internal and external factories (benchmarks), extending interfaces to Supply Chain. Act as support and challenger for defining initiatives to close the gaps
Develop and coach IP and FI team members talent within their group
As a member of the factory management team, engages and commits to achievement of all factory-wide priorities
3 to 5 years’ experience in a technical field
Experience in Project Management and Planning
Familiar with Basic Costing Guidelines and Finance & Accounting principles
Strong analytical skills, including advanced Microsoft Excel usage
Experience in food processing plants and related technologies, food safety, and hygienic engineering
Knowledge in Health and Safety Standards
Excellent team player paired with strong service mindset
SAP experience managing Master Recipes or BOMs is preferred
TPM experience (particularly in Focused Improvement) is an asset
DMAIC Six-Sigma Belt Certification is preferred
Highly capable training and coaching skills is preferred

103

Service Performance Manager Resume Examples & Samples

Degree in IT or related studies,
Proven ability to analyze data to identify trends for the purposes of service improvement,
Deep understanding and experience of ITIL based service management practices,
Experience and track record in continuous improvement,
Experience collaborating with third party services and vendors
Project Management skills and experience,
Negotiation skills,
Demonstrable planning, organization, leadership and people management skills
Analyze and review actual service performance against established service levels,
Develop and provide regular reports along with analysis on key service performance indicators to the GCS Leadership Team, service owners and governance boards,
Use data analysis to proactively identify improvement opportunities for all GCS services,
Propose improvment opportunities and provide leadership in their execution to ensure impact,
Work with other GSK IT functions on which GCS services are reliant to identify opportunities for process improvement and provide leadership for successful implementation,
Champion and promote service improvements to continually improve quality and customer satisfaction,
Assist with onboarding new services into the GCS portfolio,
Assist with the successful transition of major projects to steady state service by ensuring operational readiness plans are defined and executed,
Manage matrixed teams to deliver improvements,
As responsibilities span all GCS services, a broad technical understand of IT collaboration services and/or cloud hosted services is required or demonstrated ability to quickly develop this level of understanding
Within 3 weeks we will invite you for the first phone interview with our recruitment team

104

Performance Manager Resume Examples & Samples

Provide enterprise customer relationship management as primary point of contact during all implementation and maintenance phases of Xtime’s product(s)
Conduct regular meetings with customer’s management team to review program KPIs, and associated action items
Conduct in-dealership and web-based consultative efforts to ensure Xtime product(s) are configured to dealer processes
Assist in the training of various functionality afforded to end users through Xtime’s product(s) as requested
Provide L2/L3 technical support to enterprise customers as requested
Provide accurate customer status reports identifying tasks completed and action items
Liaise with Xtime product teams to accurately communicate product enhancement requests and needs
Ability to travel approximately 75% although exact amount may vary, travel consists of in market and overnight
Ability to manage and track travel requirements in compliance with Cox Automotive guidelines
At least 7 years Automotive Industry experience within an OE (e.g. Chrysler, GM, Volkswagen, Nissan, Hyundai, etc.), dealer group(s), regional group(s), dealership(s), and/or industry vendor(s) to previously listed entities
Demonstrated success in behavioral and process change within teams of dealership service staff strongly preferred
Comprehensive variable and fixed operations understanding of Dealership processes with regard to operational readiness within both the enterprise and dealership
At least 4 years working directly with dealerships; preferably in an advisory or account management capacity
Working knowledge of one or more DMS systems (desirable)
Experience with software systems and processes related to software operation such as planning and problem tracking software, and issue resolution processes
Large account and/or Client Management experience with proven track record of operational objectives consistently attained
Ability and eagerness to learn complex technology and basic understanding of web-based systems
Ability to clearly and effectively discuss technical issues with non-technical customer personnel
Sensitivity and patience when working with enterprise customers
Organization and attention to detail
Flexibility/adaptability to work in a very dynamic environment
Ability to work nearly autonomously
Desire to work in a highly collaborative atmosphere

105

Performance Manager Resume Examples & Samples

Minimum 4 years customer service experience in a business to business environment or technical support experience to include 2 years lead or supervisory experience required
Minimum 2 years notifications systems or internal notification systems experience preferred
Minimum 1 year experience working in the healthcare or technical industries preferred

106

Performance Manager Resume Examples & Samples

Provides technical direction and oversight of technical activities
Works collaboratively with other DOE IT contractors
Continually monitors and evaluates technical performance; provides leadership to ensure continual improvement to IT services
Meets with management, technical and operating personnel within client organizations to review requirements, present proposed action plans and to discuss and resolve technical, administrative and management problems and issues

107

Practice Performance Manager Resume Examples & Samples

Functioning independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members
This is a field - based position and includes up to 75% local travel, may include up to 100 miles round trip of West Palm Beach Area
1+ year of experience working for a health plan and / or for a provider's office
1+ year of STARs experience

108

Senior Performance Manager Resume Examples & Samples

Maintaining operational relationships with Finance Operations BPOs to enable ongoing delivery of contracted (or agreed variations to) service levels, change delivery and performance improvement
Defining, implementing, monitoring and analyzing measures and KPI of our SSP and relevant country operations in collaboration with local country Business Units (BUs)
Maintaining a risk register for BPO and related BU operations in collaboration with BU and Group Risk
Extracting and compiling relevant performance measures to global reports for global BPO relationship management
Cataloguing, measuring and analyzing issues and incidents to determine root cause
Driving, measuring and maintaining the ongoing financial impact of change, issues and risks in collaboration with relevant Zurich functions
Collaborating with the Service Excellence function to develop and maintain a continuous improvement mechanism that seeks to drive improvements across the BPO and BU interfaces and operations as required to improve overall performance
Advise on the BPO automation prioritization and ensure alignment with Zurich led initiatives
Managing projects/initiatives to maximize BPO performance
In collaboration with Zurich Sourcing & Procurement, Legal and BU representatives oversee compliance to BPO contracts providing expert opinion in change requests and overall governance of the change process
Supporting, managing and leading appropriately represented forums and working groups as needed to ensure governance and optimized performance
Innovation, definition, execution and support to the Finance Operations strategy in particular to BPO components
Developing and managing appropriate business models and communications to enable effective and efficient fulfilment of the role, in particular regarding BPO transition, change, governance, continuous improvement, efficiency and quality
Leading and resolving conflicts and escalations where required to ensure optimum performance of the BPO in line with agreed contracts and service levels
Review, audit and health-checks of BPO and related BU operations in support of governance and performance requirements
University degree and/or 5+ years of proven experience in a related role
Program / project management experience with defining and driving change initiatives
Experience of managing vendors, ideally BPO providers
Experience with Outsourced Providers including transitions and performance management preferred
Experience managing geographically distributed teams and people
Lean / Six Sigma certification helpful
English language; written and oral
Understanding of Continuous Improvement and Lean methodologies
Sound knowledge of Internal Controls and Zurich Internal Control Framework
Understanding of the Zurich Group structure and operating environment
FinOps policy, process and practices
Budget and planning processes
Understanding of IT concepts and being able to challenge IT solutions
Knowledge of SAP helpful (FICO, FSCM, BCS, etc)
Broad Insurance knowledge and insurance Finance
Process definition and documentation
Work independently and perform under high pressure
Excellent communication, negotiation. presentation and relationship building skills
Issue/problem solving

109

Digital Performance Manager Resume Examples & Samples

Manage enterprise attribution projects to an industry leading standard
Assist in development of the data and technology products; ensuring that they conforms to agency best practice
Work with technology vendors such as Google to maximise campaign effectiveness
Challenge & interrogate briefs, ensuring delivery is of the highest standard, on time and in line with agency values
Implement and manage core technologies
Be an expert in all relevant tools & technology
Build & maintain project and account development plans outlining all key tasks. Ensure work is always in line with client's overall strategy
Produce, maintain and deliver collateral on insight and technology products
Pro-actively identify opportunities for growth and development across our portfolio of clients
Experience in channel working at tier 1 agencies / clients
1+ years’ experience in team management and/or mentoring and coaching others
Experience gained working with the relevant technologies such as Abakus, GTM, GA and DoubleClick
Passionate about the internet and technology, with a keen interest in the development of digital media, keeping track of new developments within the industry

110

Workforce Performance Manager Resume Examples & Samples

Translate objectives for key program launches/process changes into learning initiatives, by thinking strategically about launch components, current performance, and necessary changes in behavior
Lead, create, recommend and design strategy for leadership development initiatives and skills based program training programs based on business priorities and requirements. This includes needs assessment, content design sessions and operational execution plans
Design/develop training tactics which will vary by project, but may include: engaging eLearing, micro-learning, video-based learning, and blended learning approaches for instructor and virtual instructor led training
Development of leader/participant guides, sales aids, storyboards, traditional/video scripting, skill practices, role plays, reference materials, etc
Program/project management – Includes all operational elements of skills based programs assigned to lead. Responsibilities may include, program content development, updates, skills based feedback sessions, scheduling across entire footprint, reporting statistics, analysis of program success, project updates to executive leadership – cross channel teams
Delivery of skill based training programs to frontline employees and leadership teams. Pre/post training follow ups as planned with program participants
Prepare field trainers to effectively deliver the content and conducting post-launch reviews to assess effectiveness and create/execute strategies for addressing any opportunity areas identified
Partner with HR leaders to support the deployment of corporate learning programs within the Consumer Markets organization
Ensure consistency of training policies and procedures
Lead the design and delivery of post-program follow-up support tools/processes
Identify and ensure tools or procedures in place for program measurement
Develop cross-functional partnerships to ensure ongoing credibility and accountability
Minimum 3+ years learning and development experience
3-5 years of expereince in graphic and interactive web/media design
Detailed experience in video design and development
Minimum 3-5 years of project development or management experience preferred
Understanding of adult learning principles
Strategic and analytical thinker who can collect and analyze data to make appropriate process/business decisions/recommendations
Analyze skill and knowledge gaps in order to serve as an expert on organizational development needs
Deep knowledge and understanding of the industry within the competitive landscape

111

Smart Metering Performance Manager Resume Examples & Samples

Assess and manage third partner installation performance against scorecard metrics
Ensure all activity conducted by third parties is compliant with all regulatory, legal and company standards
Set performance targets for gas and elec smart meter installs and non communicating meters
Drive effective stakeholder management both internally and externally
Establish frameworks and governance to evaluate and review agency performance against key performance metrics
Develop a robust service excellence culture across the third party providers, including the effective and timely investigation and resolution of customer complaints
Work with internal and external teams, ensuring standards are maintained to achieve efficient resolution of queries and improve performance
Ensure changes to install processes are deployed and reviewed and aligned to key objectives/standards
Assist in the design, development and roll out of training and workshops to share information and build knowledge across our third party agencies

112

Operational Performance Manager Resume Examples & Samples

Managing the operational performance (specifically of the Operations and Mainternance & Repair functions) reporting cycles of terminals, Portfolio and Senior Management level and challenging the diviations
Managing Global Shared Service Centre (GSC) two resources in Pune, India
Being Single Point Of Contact and Finance Business Partner for the Operational Performance related matters of all terminals and the relevant functions (Specially Operations and Maintenance& Repair functions)
Producing and performing business analysis and benchmarking focused on Cost Leadership, operational and financial data
Supporting the Annual Operating Plan (AOP) process, ‘One Set of Number’ and ‘Operating System’ work stream in the Hub Terminals and rest of the organization
Supporting the Head of Operational Performance Management and the CFO for COO with various analyses and provide material for performance meetings and providing ad hoc assistance to senior management in the COO Functions
Supporting multiple (global) projects and initiatives
Collaborating closely with Business Process Owner, Continuous Improvement, Global Technical Function, Procurement, Safety and the rest of functions

113

Performance Manager Resume Examples & Samples

Support short to long term strategic projects of SAMEA through business case analysis, financial models development
Developing, tracking and variance analysis of key performance measurements. This includes periodic performance reports covering areas such as volume, sales, margin, commercial fixed cost, and capital expenditures
Manages and controls all FP&A activities for all commercial operations in SAMEA to ensure consistent application of financial treatment that are in accordance with TE HQ directives
Oversees the preparation of the annual budgeting activities as well as monthly Forecast/Gain Loss Tally
Work with cross functional team leads in establishing the Volume, Sales to net margin, Fixed Cost, Headcount data for Budget & Forecast
Work closely with HQ/GRT to ensure all policy guidance are duly reviewed and implemented across all commercial operations
Create a systematic and comprehensive approach to the construction of a consolidated annual budget
Establish a system that continuously updates the financial forecast so as to reflect actual and changes in operating environment
Acts with honesty and integrity, following the highest ethical standards; complies with all audit and legal regulations
Lead, initiate and drive continuous improvement in business processes
Professional Bachelor degree in Accountancy
More than 8 years post qualifying experience. Must possess extensive experience in planning, management reporting
Hands-on experience in budgeting process and modeling is a must
Good appreciation of spreadsheet application and strong Financial Analysis skills
Must have supervisory experience
Communicates easily in English both verbally and in writing
Travelling is required, sometimes on a short notice

114

Practice Performance Manager Resume Examples & Samples

Function independently, travel across assigned territory to meet with providers to discuss Optum tools and programs focused on improving the quality of care for Medicare Advantage Members
Execute applicable provider group programs for health plan
Educate providers on how to improve their Risk Adjustment Factor (RAF) scores, which measure their patients' health status
Establish positive, long - term, consultative relationships with physicians, medical groups, IPAs and hospitals
Develop comprehensive, provider - specific plans to increase their RAF performance and improve their coding specificity
Includes up to 75% travel within a 2 hour radius
Previous experience with STARS and HEDIS regulations and strong knowledge of Medicare
Advanced MS Office Skills – specifically Excel – must have exceptional analytical and data representation expertise
Advanced Outlook, and PowerPoint skills
Must have highly effective communication and presentation skills
Superior relationship building skills with clinical and non-clinical personnel
Medical / clinical background - LPN, RN, or PA licensure
Consulting experience or Project Management experience
Previous experience in a Sales focused role

115

Merrill Edge Service Performance Manager Resume Examples & Samples

Demonstrate leadership within the group on a daily basis
Utilizing independent decision making to research and resolve more complex and difficult issues
Handle and resolve escalations
Respond to inquiries on team related issues
Ability to partner with multiple stakeholders in efforts to improve processes impacting the client experience
Monitor and coach job performance for quality interactions and appropriate production
Coaching for inbound and outbound service to sales/deepening, acquisition and retention
Execute on delegated projects and develop as determined
Provide direct supervisor with input into the review process
Involved in identifying and targeting areas in need of improvements/Audits issues and creating workable solutions to problems
Must be flexible to a dynamic environment of fluctuating business needs
Be responsible for branch compliance and supervision related matters
Identifies and makes recommendations to leadership to maximize efficiencies and resolve the root cause
Demonstrated initiative in gaining knowledge and participating in departmental projects
Demonstrates excellence and “above and beyond” customer service attitude consistently in each customer service contact
Detailed understanding of the Financial Services industry
Outstanding problem resolution and training skills
Computer literacy including: familiarity with online services, PC skills; familiarity with Microsoft Windows environment such as PowerPoint, Word and Excel
Ability to interact with and influence multiple levels of associates, up to and including senior management both internally and other areas of the organization
Ability to motivate and gain the cooperation of others and confidently lead in areas of responsibility
Ability to identify key results and critical solutions that support position objectives
Ability to work on multiple projects simultaneously and independently
Ability to present concepts and gain support at the senior level of the organization
Ability to proactively initiate and support initiatives, which uphold all core values
Ability to make decisions that favorably impact the direction of areas of accountability
Extensive knowledge of general business principles
Ability to anticipate problems and create contingency plans
In collaboration with all levels of management, help develop goals for Customer Service and sets appropriate goals and objectives for managing department
Proactively assist in both department and team development while meeting/exceeding customer expectations
Identifies and makes recommendations to leadership to maximize efficiencies and resolve the root cause

116

IT Performance Manager Resume Examples & Samples

As a Performance Manager you will be in charge of the coordination and execution of planning, performance and improvement tasks for the whole perimeter of the unit TOIA IM Business Partner Military Aircraft
You will work closely with a wide set of stakeholders from within the TOIA units and change agents to finance and IM governance in order to ensure total clarity and alignment at any given point on the unit´s delivered services, projects and KPIs
You will need to be an analytical thinker with outstanding communication skills who can manage and align a heterrogeons environment with a wide set of interests and stakeholders
Responsible for the monitoring of the performance management through establishment of persistent KPI’s and setting up the appropriate network to ensure the harmonization and cascading of data for the KPI preparation
Responsible for the complete IM Business Partner Military A/C reporting, dashboard and control room
Responsible for defining, implementing and maintaining a common set of Performance Monitoring KPIs and tools associated
Harmonize KPIs and reporting for the IM Military A/C scope
Responsible for all TOIA improvement projects (e.g coordination of transversal lean deployments or other improvement initiatives)
Qualified in computer science / engineering, with a holistic view on information management processes and deliverables
Understanding of IT/IM services, projects, enhancements and their lifecycles
Good knowledge of project management and lean skills, combined with knowledge of tools, processes and planning information systems
Profound communication, negotiation and interpersonal skills
Fluent in English, other languages (Spanish, German) a plus
Location: Barajas, Spain

117

Weight & Performance Manager for Hybrid Resume Examples & Samples

Leading all weight book keeping activities throughout the entire propulsion system development process on equipment level, on subsystem level and on propulsion system level
Monitoring all emerging weight risks and weight opportunities
Identifying enablers for weight saving and risk mitigation
Initiating appropriate weight saving and risk mitigation campaigns
Monitoring the implementation of agreed weight saving measures to meet the targets of overall propulsion system weights
Defining guidelines for the harmonization of weight methodologies and weight books across power levels, subsystems and equipment and ensure the implementation of those guidelines
Preparing and organising weight review meetings in close alignment with programme customers and subsystem/equipment suppliers
Analysing the impact of different design concepts on manufacturing process, recurring cost, non-recurring cost and lead time

118

Casualty Performance Manager Resume Examples & Samples

Apply deep understanding of casualty lines of business to develop strategies which maximize performance relative to our goals and our competitors
Develop and maintain comprehensive understanding of competitor appetite, underwriting practices, and pricing strategies; provide insight into differentiation
React quickly and effectively to performance against growth and profitability goals; anticipate and implement changes to align to target portfolio
Assess and manage casualty risks and make informed risk management decisions
Expert knowledge of casualty underwriting, claims, insurance finance/actuarial concepts, regulatory environment, reinsurance, product development, and industry trends
Bachelor’s in related field. Minimum 8 years of relevant commercial lines underwriting and/or product experience in jobs with progressive responsibility, including management

119

Systems Performance Manager Resume Examples & Samples

Providing leadership, supervision and development of staff of Performance Engineers
Managing the performance and optimization of the CDMA/LTE network
Understanding of interference detection and correction techniques
Understanding of antenna characteristics and antenna systems design
Providing technical leadership and direction to network teams and lead the system performance to meet company/organizational objective
Develop and implement processes to manage the overall diagnostics and trouble resolution/escalation for the VZW regional network related services. These networks include LTE/VoLTE, CDMA and EVDO
Understand the concepts of SDN, NFV, data analytics and their impact to our network performance
Working knowledge of SON
Ability to learn newer technologies (5G) and adapt
Ensure the timely activation of new or redesigned RAN assets to meet regional goals and improve customer experience
Manage a team of Engineers focused on enhancing our current data performance via monitoring tools, processes and expertise. Work with Performance Engineers to identify and correct potential issues that negatively impact our baseline performance and/or our performance stats
Work with other internal departments to set policies and procedures to enhance trouble resolution time
Interface with regional network teams, Area teams, HQ teams, and equipment vendors for the purpose of operations support and root cause analysis
Monitor and analyze call trending data to ensure service levels are met and maintained
Initiate and manage new processes to improve RAN performance & quality
Identify and implement changes to improve service quality including antenna modifications, system parameter adjustments, and software changes
Work closely with other disciplines within the region utilizing strong communication skills to articulate priorities relating to the LTE network’s performance
Partner with RF Engineering to help drive overall RF network design to achieve performance objectives
Maintain a strong relationship with the Sales organization supporting them as necessary to establish and maintain confidence in Network superiority
Continue to provide the best network in the industry as measured by Root Metrics, Nielsen, and Internal Baseline

120

Industrial Performance Manager Resume Examples & Samples

Coordinate factory productivity agenda and over-deliver against total productivity target
Lead the Focused Improvement pillar efforts - leveraging the training, coaching, and assessing routines to drive and enable the acceleration of achieving business results
Collaborate closely with business, factory and other internal customers to achieve project objectives
Project management and implementation experience
Six Sigma or Lean background with examples of application and results (skill set at the level of a Green or Black Belt preferred)
Implementation experience with TPM or Lean Value Stream is strongly preferred
Interpersonal skills, Self Confidence, Leadership Abilities
Demonstrated interest in business strategy formulation and analysis
Ability to develop and implement strategic objectives
Strong Analytical and Problem Solving Skills
Working knowledge of TPM, Lean, and Six Sigma
Proficiency in areas of general business administration: organizational design and communications,

121

Nsrp A Performance Manager Resume Examples & Samples

Manage the NSRP A360 Agreement
Bachelor’s degree in Engineering or appropriate technical/business qualification for role
Six Sigma Certification preferred
Field Service experience preferred
10+ years of customer delivery in services &/or project environment

122

TPA Performance Manager Resume Examples & Samples

Apply cross functional change management and implementation strategies, ensure that all of the team members and other participating parties have committed to effective implementation of process and procedures (including staff, vendors, clients, etc.)
Assist team members in resolving assignment and project problems; escalate issues when necessary and facilitate decision making
Ensure quality of results via data analytics; information business case builds, and process/application level testing; including test validation per business needs
Ensure team and individual projects and assignments are completed efficiently - on time and within budget
Ensure team provides service and support according to the expectations of service level agreements; corporate/project deadlines; compliance and regulatory requirements
Maintain policies and procedures of the team/department
Maintains a positive work environment for staff members. Build a cohesive, professional, and self-directed team environment
Perform cost benefits analysis
Provide leadership and direction for the team through developing and updating procedures, programs, staffing requirements and training opportunities
Responsible to recruit, develop, and motivate a high caliber staff to support departmental and organizational objectives
Review and prioritize staff assignments to ensure efficient operations based on workload. Assigns and delegates responsibility for specific work or functional activities
Bachelors degree preferred in related field
5 years health insurance product knowledge with strong business acumen
Well informed and conversant with general business, economic, and clinical matters
Ability to lead, mentor, coach, and develop professional staff in an environment dealing with a high level of ambiguity
Demonstrated leadership skills, with ability to facilitate completion of team/staff tasks, projects, or assignments on time and within budget
Ability to analyze financial and clinical results to comprehend forecasting models
Excellent computer skills with proficiency in MS Access, Excel, or financial software packages and reporting tools
SQL experience highly preferred
Demonstrate a high degree of interpersonal skills and professionalism to forge positive working relationships within the department, with other departments, and with external audiences
Excellent project management skills with familiarity of Six Sigma, Agile management or applicable methodologies highly preferred
Must possess excellent analytical, troubleshooting, and problem-solving skills; sense of urgency, responsiveness and judgement to make effective decisions is required
Third Party Administrator experience a plus

123

Service Performance Manager Resume Examples & Samples

Develop, implement and maintain FSSC Service Delivery/Client Relationship Management strategy
Engage with colleagues in FSSC to raise and maintain high service levels for the FSSC customer base
Engage with key stakeholders, customers and suppliers (of underlying contracts) in creating a partnership of best-in-class FSSC service delivery
Work with Head of Service Management & Operations (as well as FSSC Director and rest of FSSC Senior Management Team) to lead, raise and manage the standards of FSSC service delivery
Maintain an up-to-date FSSC service catalogue and roles and responsibilities matrix
Support the FSSC Head of Service Management & Operations through provision of analytics that proactively challenge the business on FSSC financial performance, to drive improvements
Execution of management reporting to ensure the right MI being used in decision making by FSSC
Work with Continuous Improvement leads to identify and implement initiatives/opportunities to improve service levels
Support the standard business performance management framework and ongoing development to align with business needs, through the provision of analysis and insight that FSSC Service Management & Operations will be able to use for strategic planning activities
Work with FSSC Head of Service Management & Operations and FSSC Director to identify key risks and opportunities which will inform plans, forecasts and management reporting
Support strategy and business planning workshops, both within FSSC and for customer sessions
Provide broad range of detailed and insightful service analysis in order to facilitate decision making and identify potential improvement opportunities
Provide FSSC insight and narrative for standard service management reports
Co-ordinate scheduled and ad hoc materials for service management reviews and other meetings for all actual and planning related activities
Perform variance analysis using numerical/graphical/narrative perspectives
Provide analysis to support project work, and performance improvement initiatives, cost saving initiatives, risk reduction initiatives

124

Stars Practice Performance Manager Resume Examples & Samples

Act as lead to pull necessary internal resources together in order to provide appropriate, effective provider education, coaching and consultation. Training will include Stars measures (HEDIS / CAHPS / HOS / med adherence), and Optum program administration, use of plan tools, reports and systems
Strong relationship building skills with clinical and non - clinical personnel
Microsoft Office, Excel, Outlook, and PowerPoint skills
Reside in greater Atlanta area
Ability to travel to provider offices approximately 80% of the time throughout Atlanta, GA

125

Medicare Provider Performance Manager Resume Examples & Samples

Develop and manage initiatives, projects or work streams in support of transforming healthcare for Regence Medicare members related to provider engagement, network strategy and clinical quality improvements
Execute tactical plans that are provider specific to drive improvements related to strategies for Revenue Management, Stars, Quality/HEDIS, Risk Adjustment and other Medicare initiatives
Drive Medicare performance with assigned provider groups in partnership with cross-functional teams

126

Godaddy Outbound Performance Manager Resume Examples & Samples

Direct line management and support of Operational Managers, including the completion of 1:1’s and personal development plans
Monitoring the performance of the Operational team to ensure that targets and priorities are being met, including operational, financial, and employee measures
Creating a fair and harmonious working environment through the consistent application of company policies (code of conduct, return to works, performance management, disciplinary action, development opportunities)
Ensuring effective utilisation of staff to add maximum value to the business as a whole and make employee’s feel valued by the organisation
Minimum of 2 year’s contact centre management experience
Minimum of 1 year outbound experience
Minimum of 1 years’ experience managing Managers or equivalent
Excellent communication skills; demonstrated both verbally and in written form
Proven ability to build strong working relationships with stakeholders at all levels; within and external to Concentrix
Well-developed influencing and negotiation skills
Highly numerate with a strong ability to interpret and analyse data
Passionate and enthusiastic about providing world class customer service while driving an outbound campaign with a real desire to make a difference
Ready to take ownership of own projects and able to motivate others to ensure successful completion
Able to work under pressure to achieve deadlines
Relevant third-level qualification
Management of diverse teams

127

Performance Manager Resume Examples & Samples

Develop, implement, and manage the Program’s Customer Relationship Management plan as and Performance Management Program
Develop, implement, and manage the Program’s Achievement Recognition Program
Develop, implement, and manage the Program’s comprehensive technical training program
Manage all contract travel and ODCs
Support the customer and PM and DPM in identifying, resolving, and evaluating performance management initiatives
Develop solutions and strategies for individual employees who struggle to meet customer expectations
Communicate updates on the Performance and Recognition Program efforts to the PMO and customer
Provide critical insight and support on staffing and Task Order Captures
In addition, the Performance Manager will support program-wide requirements on an as needed basis. Other project management responsibilities may include supporting staffing actions, customer policy directives, customer data calls, and involvement in program financials, contract deliverables or other surge requirements as warranted
Typically requires a BA degree and 12 – 15 years of prior relevant experience or Masters with 10 – 13 years of prior relevant experience
Bachelor's degree in business administration, communications, political science, or related field (five years of relevant experience will be accepted in lieu of a BA/BS degree)
7-10 years of progressively complex business and/or management experience
IT experience or experience working in an IT environment
Prior personnel management experience
Prior PM or programmatic experience

128

Performance Manager Resume Examples & Samples

7 – 10 years of experience with planning and performance reporting and MI processes (actuals, GFO and plan)
Recognized national or international professional accountancy qualification or qualified by experience
Experience leading Finance teams, with proven track record of ability to interact with and influence people at all levels within the organisation, building strong relationships quickly
Ability to work under the pressure of tight timelines while balancing multiple priorities

129

Bookingsuite Performance Manager French Resume Examples & Samples

2-3 + years’ experience in revenue management, hotel industry or account management
Fluency in both written and verbal English and French
Exceptional communication skills with the ability to stay balanced and resourceful

130

Service Performance Manager Resume Examples & Samples

Ensuring the team meets and exceeds high standard quality requirements
Ensuring the team operational model leads to meeting the IT Service Desk KPIs and Service Level Agreements
Ensuring continuously and consistently high IT Service Desk performance level with Service Level Agreements met by establishing and driving effective and efficient Service Assurance model, processes and Best Practices
Driving and leading Service Assurance team’s excellence, process improvements and efficiency intiatives
Driving and actively contributing to overall IT Service Desk operational excellence, operations improvements and efficiency initiatives on knowledge, quality and training, resource planning and capacity management, risks management, and performance optimisation
Ensuring daily operations of Service Assurance team are maintained in cost and resource utilisation efficient manner
Sustaining highly motivated, strongly performing against agreed KPIs and other metrics, and qualified team of Service Assurance Analysts through driving motivational and training initiatives, coaching and mentoring
Continuosly identifng and contributing to the increase of Service Assurance team motivation to create an environment that is fun to work in, where communication is open, honest and leading to high staff morale, low attrition, and low absenteeism

131

Performance Manager Resume Examples & Samples

Identifying improvement opportunities to drive performance in claims management and remuneration
Developing implement and monitor performance improvement strategies
Supporting the implementation of the GB Claims management model, and actively contribute to the review, revision and continual improvement and development of the claims management model
Monitoring the financial performance of the Claims Operation and provide timely reporting to Senior Management
Achieving target remuneration in performance measures through improving claims management outcomes, specifically return to work and liability management
Maximising the performance of existing staff by providing regular performance feedback through regular team meetings
Actively developing staff understanding of drivers of claims management and remuneration measures; and
Identify opportunities to improve efficiency of processes within the team to improve operational control and performance, particularly around RTW outcomes and reduction of claim liabilities
Industry specific qualifications and / or tertiary qualifications in an appropriate discipline and / or demonstrated experience in a similar role
Claims Management experience (5 years plus)
Management experience in a Workers Compensation setting
In-depth understanding of APA performance measures and how to positively influence them
Demonstrated experience successfully managing and maximising APA performance

132

Quality & Performance Manager Resume Examples & Samples

10 years progressive experience in IT quality and performance or related areas
Strong analytical, statistical and problem solving skills
Understanding of industry quality standards and methodologies
Ability to effectively communicate quality plans, proposals, and results at management levels
SECRET Clearance

133

Operation Performance Manager Resume Examples & Samples

Promote and support the deployment of local Quality and Operational Excellence strategy to accelerate the rate of operational improvement
Implement Quality and Operational Excellence strategy priorities and targets in cooperation with functional team members across all functions
Provide training to local teams in the standard quality improvement approach (i.e. 4Q) to develop organization capability to continuously improve business practices and performance
Conduct benchmarking and best practice spreading within the operations to embed a culture of excellence in operational performance

134

Lending Performance Manager Resume Examples & Samples

Identify all high level and individual loan level issues and facilitates appropriate manager involvement
Identifies and drives resolution of day-to-day issues using cross functional deal-teams including Relationship Managers to move deals forward
Identifies and drives resolution to systemic lending process problems, engaging division or segment leadership as necessary
Leads daily communication and New Deal Clearing House (NDCH) meetings. Facilitates the determination of deal complexity for all loans originated within a lending community
Tracks each loan through completion in the credit delivery process and is accountable for end-to-end community output
Monitors timely loan execution to ensure that expected completion times are met
Rapidly escalates issues to senior decision makers for timely and effective resolution, resolving many without need for formal escalation
Prioritizes and allocates underwriting, adjudication and fulfillment responsibilities and assignments across intra- and inter-community resources as appropriate
Responsible for Quality Control and escalates [repetitive] issues to the appropriate manager
Interacts with senior managers on loans, process and output of the community
Required 8+ years of banking experience
People and project management experience preferably in process design / redesign standardization. Preferred
Lending Subject Matter Expert with knowledge of applicable loan products and processes including end-to-end origination and fulfillment
Working knowledge of credit requirements for market and Bank (previous or current lending authority a plus)
Fact based decision maker to ensure community and business success
Ability to work under stress and meet deadlines
Ability to lift/move/carry approximately 10 pounds if required to perform the essential job functions. If the employee is unable to lift/move/carry this weight and can be accommodated without causing the department/division an “undue hardship” then the employee must be accommodated; hence omitting lifting/moving/carrying as a physical requirement

135

On-site Performance Manager Resume Examples & Samples

Supervise employees including monitoring completion of tasks, productivity and quality
Ensure that production and quality goals are met or exceeded
Interface with the customer on a daily basis and ensure high customer satisfaction levels
Perform forecasting of required headcount for the work cells and ensure that each work cell is adequately staffed
Manage and coordinate the work flow each day
Communicate with supporting recruiting team
Perform employee orientations and training
Perform troubleshooting to resolve quality issues and improve performance
Ensure safety compliance
Coaching, counseling and terminations of employees as needed
Maintain employee documentation records
Measurement and reporting
Daily review of productivity goals and results
End of shift inspection of work area
Daily employee start-up meetings
Bachelor�s degree and 3-5 years work experience in managing a staff in a production supervisor capacity with 1 year of experience driving floor production in a similar environment
Knowledge of production standards, general manufacturing practices, quality standards, labor components, and workplace safety and OSHA guidelines
Knowledge of basic Human Resources requirements as related to direct supervision of a workforce
Knowledge of and ability to use Microsoft Office products
Excellent communication (both written and verbal) and customer service skills

136

Vessel Performance Manager Resume Examples & Samples

Reduce Excess Consumption for part of the Maersk Line time chartered vessels segment
Responsible for maintaining the database of TC vessels and continuously follow up on changes
Handling of Delivery/Redelivery documentation for TC vessels
Arranging various surveys on board TC vessels in close collaboration with internal and external stakeholders
Review performance of and drive efficient fuel performance with Maersk Line operated Time Charter fleet via strong engagement with Time Charterers energy departments and crew onboard
Engage with Maersk Line stakeholders to support proactive TC vessel portfolio management
Liaise with teams across Fleet Optimisation to ensure a uniform and structured approach towards performance management utilising tools and processes being implemented and used on own vessels
Embrace, drive and implement Maersk Line Operating System within own team as well as being a visible promoter within Fleet Optimisation and towards the vessels
Ensure all Fleet Optimisation processes and Standard Operating Procedures are adhered to
Apply continuous improvement methodology while reducing waste at the same time
Ensure strong governance of Energy Efficiency data and exception handling

137

On-site Performance Manager Resume Examples & Samples

1 year experience driving floor production in a similar environment
Experience in Lean concepts and 5-S methodologies preferred
Intermediate skills in all Microsoft Office products
Excellent communication (both written and verbal)
Previous staffing industry experience preferred

138

District Performance Manager Resume Examples & Samples

Degree in business management or equivalent qualification (college, etc.)
Comprehensive work experience including demonstrable experience years in operational Aftersales and/or Sales in a Mercedes-Benz (preferred) or other dealership
Alternatively, experience in Automotive Retail Consulting and/or as sales/aftersales district manager and/or as aftersales or sales manager or business manager of a Mercedes-Benz (preferred) or other dealership in addition to operational sales/aftersales experience
Knowledge of car retail market, sales and aftersales processes and systems, marketing concepts
Analytical, methodological and consulting/coaching and project management skills
Excellent communicator and confident negotiator, innovative system-thinker, empathetic and customer-oriented enabler
Good command of MS Office applications
Ideally, knowledge of Daimler retail process and systems landscape in particular Autoline and PoS is an advantage
Proficiency in other relevant European languages is an asset (French, Dutch, Danish, Swedish, Polish, Czech, German)

139

DXR Modality Performance Manager Resume Examples & Samples

English CET6+
>10 years work experience on customer service in Healthcare industry
Ability to lead the positive changes by identifying the opportunities, targeting common goals, accepting constructive ideas via teamwork, and driving execution especially when confront challenges
Armed with wide range of experience as well as comprehensive analytic skills and stick to company objectives, solve tough challenges in professional, creative and effective ways
Establishes a clear goal-oriented approach to meet various requirements like budgets, schedules, working plans, and performance

140

Project Performance Manager Resume Examples & Samples

Strategic inputs to build project ambition and performance evaluation plans
Lead evaluation design for all innovation projects for the Skin/Make up category
Integrate & plan cross functional programs to deliver strong performance insights
Lead communication of key project performance results
To be a strategic partner to Skin / MU Metier on a global skin program to shape strategy and project ambition
To define and lead evaluation plan at an international level and contribute to global evaluation architecture work
To partner project leaders to define project briefs, product performance pyramids, consumer targets and key competition for key technology projects
To propose robust evaluation plan to provide strong body of evidence for product performance in collaboration with labs, innovation direction/consumer market insights, cross functional PPE expertise teams and worldwide Category Performance Leader (CPL)/Skin Project Performance Manager (PPM) network
To maximize technology potential by building a worldwide evaluation plan working closely with Category Performance Leader (CPL)/ Skin PPM network
To synthesize and communicate key project performance as representative for Product Performance Evaluation (PPE) at top management and international meetings
Anticipate needs and define category evaluation capability development plans working with category general managers and functional capabilities
Work with teams to continuously build skin category/product knowledge
Supervise the budget: balancing demand, business-line priorities and resources
Several years experience in B to C industries , eg FMCG , including measurement of product performance , especially with consumers
Experience of project and/or programme management
Good knowledge research: culture, organization and operating procedures
Awareness of market developments (bibliographies, benchmarking, patents and internal presentations/technologies)
Ability to supervise a portfolio and manage a budget
Proficiency in English – written and spoken
Strong collaborator and team builder with a cross-discipline team
Experience working in an international, multi-cultural environment
Deliver clear insights through analyzing multiple/complex data sets
Preferred area of study include Psychology, Social Sciences, Business, Marketing, Communications
Excellent interpersonal, communication (written/oral) and organizational skills
Strong diplomacy, influencing and leadership skills
An understanding of how to excite and motivate across multi-discipline, mostly importantly, with labs
Strong communication and analytical skills a must
Ability to create aesthetic & succinct powerpoint presentations summarizing project learnings, status and next steps
Knowledge of innovation development, market and consumer insights, sensory & instrumental protocols
Knowledge and passion in beauty, cosmetic, skincare an advantage
Must be proficient in Outlook, Word, PowerPoint and Excel
Experience in social media analytics, design thinking, visual and motion communication
The ability to think globally is essential
Must be legally eligible to work in the US on an on-going basis

141

Configuration & Performance Manager Resume Examples & Samples

Assignment as an Online Performance Management
Back up to System Admin
Oversight of customer, company and Industry projects on behalf of Client Technology
Working on customer assignments such as site reviews, in close cooperation with account management and operational functions
Day to day system administration of existing customers using one or more client technology solutions, coming in either as a request from the Business Analyst team/Account Team or via the BCD Travel "Trouble Ticket System"
Working on BCD Travel assignments as industry changes, solution wide change, etc, in close cooperation with account management and operational functions
Special Projects, as and when they arise
Min 5 years in the travel industry
Min 3 years as System Admin
Good mode of expression in written and spoken English
Good knowledge 1 GDS is required
Excellent knowledge in Client facing Travel Technology and solid experience in the administration of min 1 Application
Excellent knowledge in Client facing Travel Technology

142

Workforce Performance Manager Lacey Resume Examples & Samples

A Bachelor's degree in economics, public administration, statistics or a related field
At least three years of general supervision experience
Working knowledge of information technology skills necessary for database creation and use, query design, data manipulation, statistical analysis, and testing
Understanding of the operational structure at the state level for the Workforce Innovation and Opportunity Act (WIOA)
Knowledge and understanding of the design and implementation of federal performance guidelines
Knowledge of state and federal workforce programs and services
Ability to rapidly identify, synthesize, and communicate a wide range of information from a variety of sources, perspectives, and formats
Ability to produce a high-volume of quality written documents and oral presentations rapidly and effectively
Ability to continuously adjust assignments and personal deadlines to a rapidly changing set of departmental and external priorities and deadlines, and work on a diverse range of projects simultaneously
Strong research, writing, analytical, organizational, interpersonal, and communication skills.
At least one year experience supervising performance/data analysis/reporting staff
Resume,
Letter of interest describing how you meet the requirements of the position,

143

Organizational Performance Manager Resume Examples & Samples

Master’s Degree (or internationally comparable degree) – Business Administration, Human Resources Development, Psychology (with an emphasis on Organizational Development or Industrial-Organizational Psychology) – Preferred
Doctorate Degree (PhD) – Preferred
Experience consulting business process development – Preferred
Project management experience or certification – Preferred
Experience conducting validity and reliability tests – Preferred
Experience in talent management process design, including policy development (selection, performance, career development) – Preferred
Experience in organizational design consulting – Preferred
Experience developing selection processes, including assessments – Preferred

144

Performance Manager Resume Examples & Samples

Perform compliance training with store employees where needed. Retail management and exception reporting will determine where training sessions are needed
High School Diploma (BA/BS Degree in food safety, microbiology, environmental health, communications, business, IT also preferred)
1-5 years of professional experience (preferrably in retail or food safety)
Strong technology skills (i.e. analytical, database management, advanced Excel)
Deep understanding of formulas (i.e. =vlookup), pivot tables and creating of charts in Excel
Strong financial, analytical and consultative selling capabilities
Grocery operations experience
Grocery food service experience
Consulting or analytics experience

145

Affiliate Performance Manager Resume Examples & Samples

Online Lead Generation, CPA / CPL media buying
A complete understanding of the Affiliate landscape, publishers, merchants, networks
Email, CRM, Marketing Automation
Exposure to multiple verticals, B2B, B2C – Finance, Insurance, Ecommerce desirable
Experience in Performance and Affiliate in UK and EMEA markets
Experience with product feeds
Controlling budgets and performance for lead generation activity
Commercial Awareness - Ability to produce and manage new business proposals
Technical implementation experience and knowledge
Ability to balance the need for strategic thinking with the need to deliver and get things done
Be able to think on their feet, be proactive and take ownership of projects
Experience managing affiliate & performance accounts within a leading media agency or agency network

146

Channel Performance Manager Resume Examples & Samples

Develop and launch go-to-market plans for digital marketing campaigns to increase the number of eligible partners and increase partner onboarding to creator programs
Build, manage and optimize multiple online channels (email, onsite placements, Facebook Ads, SEM, etc.)
Work cross-functionally with Marketing and analytics stakeholders to execute programs
Generate break-through analytical insights that drive significant response improvement, CPA efficiencies, or partner value improvements
Work closely with creative teams to develop compelling marketing collateral
Analyze and communicate results in order to rapidly scale successful programs
Drive team reporting and performance assessment and communicate results to key stakeholders
Identify opportunities for technological and process improvement, quantify impact and drive build vs. buy decision making and implementation
5+ years experience in marketing, account management or operations
Experience in marketing channels (Email, Facebook Ads, Display, Onsite Merchandising, etc.)
Experience working directly with product and engineering teams to provide business cases and requirements
Experience working directly with analytics teams or being your own analyst to define and develop pipelines for targeting criteria and evaluate performance
Experience providing direction to and leading cross functional teams
Experience in Microsoft Excel, SQL, CRM and CMS platforms
Analytical skills and foundation in performance-driven marketing

147

Quality Medicare Practice Performance Manager Resume Examples & Samples

Coordinate and lead Stars - specific JOC meetings with provider groups with regular frequency to drive continual process improvement and achieve goals
Provide suggestions and feedback to Optum and health plan
Medicare Starts Rating System (STARS) experience
Strong knowledge of electronic medical record systems
Knowledge base of clinical standards of care, preventive health, and Stars measures

148

Maintenance Performance Manager Resume Examples & Samples

Minimum Level of Education: Scientific university degree (Pharmacist, Engineer or equivalent) or equivalent experience acquired through professional experience
Area of Specialization: Maintenance, mechanical, Operational Excellence, process engineering
Minimum 5 years of experience in a Pharmaceutical/Bio/Medical device environment or equivalent Experience on Process improvement is a strong asset
To be able to analyse key performance indicators and to communicate about it
To be able to reinforce the message related to the KPI on Maintenance and Engineering
Communication will have the potential to impact all MPU/SPU based on both Belgian campuses

149

CBS Performance Manager Resume Examples & Samples

40% Global CBS Finance scorecard owner
This role will be responsible for ensuring metric measurement alignment across the six regions, providing guidance where needed to ensure that alignment, assisting with the automation of data collection where possible and provide analysis and monthly commentary
Ensure that there is a strong alignment between the centre, region and global level in terms of the KPIs/SLAs, commentary and analysis of the scorecards
Ensure that there is a strong adherence to the reporting calendar so that there is a continuous rhythm to the reporting cycle
Work with the CBS Finance Global Operations Lead to present at the Enterprise Global Level and senior stakeholder level to report on the relevant metrics
Manage the coordinate of the stakeholder engagements across the globe from a calendar and visibility point of view
30% Global SLA reporting owner
This role will be responsible for working with the six regions to develop a global SLA/KPI reporting process, ensure we are aligned in how those metrics are being reported and identify opportunities for continuous improvement
Ensure that the presentations required at global Level 0 and Level 1 are coordinated, presented with the right level of actions follow-up on regular basis
Ensure that there is a strong alignment between the regional level and global level in terms of the service performance management reporting and analysis by Enterprise and by region
20% Provide adhoc reporting and analysis
This role will be responsible for providing analysis to support pursuance of continuous stakeholder engagement analysis given certain areas of analysis and improvement
10% Continous Improvement of the reporting infrastructure
This role will be responsible for reviewing the best in class reporting infrastructure including best in class analytics tools required to provide the right service/incidement management reporting, analysis and stakeholder engagement
BA/BS degree in Accounting or Finance
10+ years of experience in accounting or finance
Strong relevant experience in service management and service performance management including reporting
Demonstrated ability to make sound decisions and take initiative
Strong independent problem solving and analytical skills
Proven ability to manage multiple priorities and projects
Ability to interact with and influence multiple levels of an organization
Deep knowledge of end to end PTP, OTC and RTR processes
Deep knowledge of service reporting, performance management and service management within Finance and Accounting space
Deep systems knowledge – SAP, JDE and other relevant data based systems related to reporting
Deep analytical based tools like Tableau, PowerBI, Remedyforce from a service management lens
Deep service framework knowledge and experience in implementing, running and managing global teams toward the end outcome
Prior shared service/BPO/Service operations industry experience (10+)
Experience of working in shared service operations
Possess appropriate knowledge and technical proficiency in financial and accounting areas together with having good systems understanding
Experience working across countries and cultures
Strong knowledge of service controls, incident management reporting and the whole end to end Service Management Framework

150

Human Performance Manager Resume Examples & Samples

Develop, implement, monitor and continuously improve the Human Performance and error reduction program
Ensure the HU plans comply with Corporate Human performance initiatives and the Institute of Nuclear Power Operations, Performance Objectives and Criteria
Develop and report on monthly, quarterly, and yearly indicators to assess the effectiveness of the Human Performance Program and recommend changes as required
Engage, mentor and advise the Business Unit managers and their teams on all aspects of the corporate Human Performance and error reduction program
In conjunction with the Corporate Human Performance Manager, develop procedures, methodologies, and guidelines to ensure compliance with Corporate Human Performance objectives and targets
Analyze data from the Observation and Coaching, Corrective Action, and Self-Assessment databases and develop targeted intervention initiatives to improve Human Performance deficiencies for all staff including supplemental workforce as well as venders
Intervene in ongoing Division activities to identify and resolve emergent Human Performance issues in a timely manner
Participate in or lead as required in significant Human Performance event investigations
Manage the Field Observation and Coaching process and provide oversight via reporting
Coordinate and manage the activities of staff in the effective implementation of the division Human Performance initiatives including the development and delivery of Dynamic Learning Activities
Keep abreast of developments in the areas of Human Performance improvement and error reduction
Work with corporate and external subject matter experts to benchmark best practices and ensure that relevant operational experience is incorporated into the station Human Performance initiatives
Provide divisional input into Corporate Human Performance policy development and business planning
Participate in paired coaching activities to support HU observations in the field to all departments
Recognize employees for outstanding performance
Be responsible for all other duties as assigned by the manager
Requires knowledge of business management, human behavior, adult learning, statistical and analytical concepts in order to effectively analyze existing practices and develop human performance improvement strategies
Requires knowledge of project management, consulting concepts and methods to effectively develop, deliver and manage the Division Human Performance plan
Requires a good knowledge of English to effectively communicate with senior management, internal and external contacts during the development and communication of the Division Human Performance plan and reports and in order to achieve commitments to include Human Performance initiatives within the Division HU Strategic plan
Requires extensive experience in plant operation, execution of work activities, management practices policies, procedures, standards, guidelines, performance indicators, business plans etc
Ability to quickly establish a credible relationship and interact effectively with the full spectrum of staff from shop floor workers to the senior management team
Requires experience in analyzing and assessing performance deficiencies and recommending, designing, and implementing mitigation programs
This knowledge is considered to be normally acquired through the completion of 4 years of University training or the equivalent. A period of 6 years across a number of functional areas is preferred
Ability to identify continuous improvement opportunities and follow through to implementation
Classroom presentation/facilitation skills including classroom and practical instructional abilities
Knowledge and experience in Human Factors is an asset including solid leadership skills

151

Reward & Performance Manager Resume Examples & Samples

Managing of annual compensation cycle for identified population groups outside of the year end process, engagement of relevant stakeholders to ensure HR and business adherence to corporate Reward governance frameworks and full compliance with all related internal and external regulations
Supporting (HR) Business Partners in the annual job matching and compensation benchmarking process including liaison with external market data providers and subsequent preparation of market data analysis for internal clients
Consolidating and analysing global market data and market intelligence to be used to deliver relevant and timely market trend presentations to senior managers, Providing guidance to the (HR) Business Partners on the Total Compensation package of new hires including salary, bonus and relevant benefits with supporting justification
Reviewing and approving aspects of new hire packages in accordance with internal governance framework, support the delivery of cross-divisional reward projects
Presenting reward related topics to (HR) Business Partners, Human Resources Advisor (HRA) and Business Clients to build and transfer knowledge of Reward products and processes
Excellent relationship management, analytical and communication skills
Reward knowledge and proven ability to influence clients
Project Management and relationship management experience
Proven experience working with market data providers
Analytical thinking with strong reporting skills

152

Pcms Modality Performance Manager Resume Examples & Samples

At least 5 years of demonstrated Service Management / Project Management experience in a comparable environment
Deep experience in analytics including trending and impact
Experience in both inbound and outbound information exchange between the markets and the business to improve business results and customer experience
Good experience in leading performance improvement programs in cooperation with a PMO structure
Possess leadership, influencing and problem solving skills
Independently puts plans into practice

153

Functional Performance Manager Resume Examples & Samples

Functional performance improvement through systematic analysis of Reservoir Development Functional delivery (production, injection, cost, deferrals and reserves)
Consolidation, analysis and communication of the AGT short and 5year production forecast for internal and external presentation (e.g. RBR, RMWG, TSC, AWPB)
Providing a single cross functional contact for internal and external performance communications to assure consistent message to all stakeholders
Ownership of the regional Production Reporting System via quarterly QPF/GFR submissions, and key link to the central RD performance team
Tracking of FM performance through the PPE process and through development stage
Functional risk management performance monitoring
Require reservoir development background (PE/RE/Geo) with 10 years related industry experience
Strong numerate background with recognized ability to focus on detail
Strongly numerate and detailed orientated
Ability to work with disparate and conflicting data sets
Ability to work and influence cross functionally
Ability to simplify and explain complicated analyses in understandable terms
Ability to tailor the message for different audiences
Familiarity with PEI process and investment governance

154

Refund / Waiver Performance Manager Resume Examples & Samples

Knowledge of key Channel Processes and Procedures
High level knowledge of Interact / Synergy
Knowledge of Deposit Products (Consumer and Small Business) and related Fees

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Performance Manager Resume Examples & Samples

Performance Manager Resume Examples & Samples

Global Performance Manager, Lead Resume Examples & Samples

Global Performance Manager Resume Examples & Samples

Site Performance Manager Resume Examples & Samples

Global Performance Manager Resume Examples & Samples

Site Performance Manager Resume Examples & Samples

Performance Manager Resume Examples & Samples

Performance Manager Resume Examples & Samples

Performance Manager Resume Examples & Samples

CC Performance Manager Resume Examples & Samples

Performance Manager Resume Examples & Samples

Diversey Performance Manager Resume Examples & Samples

Practice Performance Manager Resume Examples & Samples

Practice Performance Manager Resume Examples & Samples

Healthplan Performance Manager Resume Examples & Samples

Quality Performance Manager Resume Examples & Samples

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HCC Performance Manager Resume Examples & Samples

Workforce Performance Manager Resume Examples & Samples

Performance Manager Resume Examples & Samples

Practice Performance Manager Resume Examples & Samples

Territory Performance Manager Resume Examples & Samples

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Performance Manager Resume Examples & Samples

Senior Digital Performance Manager Resume Examples & Samples

Darwin Performance Manager Resume Examples & Samples

Practice Performance Manager Resume Examples & Samples

Senior Practice Performance Manager Resume Examples & Samples

ATM Reliability & Performance Manager Resume Examples & Samples

Practice Performance Manager Resume Examples & Samples

Event Performance Manager Resume Examples & Samples

Digital Performance Manager Resume Examples & Samples

Stars Practice Performance Manager Resume Examples & Samples

Performance Manager Resume Examples & Samples

System Performance Manager Resume Examples & Samples

Digital Performance Manager Resume Examples & Samples

Practice Performance Manager Resume Examples & Samples

Performance Manager, Global Shared Services Resume Examples & Samples

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