Manager Change Resume Samples

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B Grant

Grant

6217 Erin Brook

Philadelphia

+1 (555) 141 8461

6217 Erin Brook

Philadelphia

Phone

p +1 (555) 141 8461

Experience Experience

Los Angeles, CA

Change Request Manager

Los Angeles, CA

Bradtke, Lindgren and Jacobson

Los Angeles, CA

Change Request Manager

Manage and champion competency frameworks and models that ensures an effective performance management system for your team
Develop a change request management process / system based on organisational awareness of the details of the change and the groups being impacted by the change
Develop and maintain positive working relationships with Clients and represent arvato positively internally and externally
Work with GCA to integrate change management activities into the overall project plan
Create and manage measurement systems to track adoption, utilisation and proficiency of individual changes
Listen to ideas to improve from team and bring those ideas forward
Engage in and take ownership of personal development and career planning

Philadelphia, PA

Manager, Organizational Change

Philadelphia, PA

Heathcote, Welch and Mayert

Philadelphia, PA

Manager, Organizational Change

Identifies resistance and performance gaps, and works to develop and implement corrective actions
Identify resistance and performance gaps, and work to develop and implement corrective actions
Champions project management methodology to provide expertise on multiple complex initiatives
Creates and manages measurement systems to track adoption, utilization and proficiency of individual changes
Applies a structured change management approach and methodology for the people side on all projects and change efforts
Creates and manages measurement systems to track implementation, utilization, and proficiency of changes
Create and manage measurement systems to track adoption, utilization and proficiency of individual changes

present

Dallas, TX

IT Organizational Change Manager

Dallas, TX

Haley LLC

present

Dallas, TX

IT Organizational Change Manager

present

Deliver education for fundamental change management concepts, practices, roles and processes as a part of the change management strategy for initiatives
Design, develop and deliver targeted communications, materials and training for employees
Manage and update intranet sites and monitor intra-company social channels for specific initiatives
Conduct impact analyses, assess change readiness and identify key stakeholders
Produce and effectively manage budgets for ongoing services and change activities related to projects
Identify, analyze and prepare risk mitigation tactics
Identify and manage anticipated resistance

Education Education

Bachelor’s Degree in Business

Illinois State University

Bachelor’s Degree in Business

Skills Skills

Clarity of organisational awareness and understanding of how service stability can be maximised through leveraging technology and process
Extensive knowledge of analytic techniques and methods
Learning and researching
Experience in service and supplier change plans
Fully conversant and accredited with service management and delivery best practices (e.g. ITIL)
Deciding and initiating action
Experience of managing complex /multiple Technology services in a financial/ Technology services company
Entrepreneurial and commercial thinking
Relating and networking
Adapting and responding to change

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15 Manager Change resume templates

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Change Portfolio Manager Resume Examples & Samples

Not subject to close supervision, and will be expected to exercise independent initiative and judgement in proactively overcoming obstacles to success, dealing with uncertainty and changing circumstances, such as interdependencies, opportunities or risks
Expected to adopt an agile and flexible approach to work and an outstanding level of professionalism and conduct
The job is a major point of contact between the business and HTS. The jobholder works independently and has high level of flexibility to consult with business at the Senior Management level. Being an Individual Contributor, he/she will need to have the ability to work closely with and get support from IT Development, Operations, Information Security and Planning and Finance arms of the organization regionally and in some cases globally
Undergraduate or postgraduate degree in Science, Business Administration or a related field. MBA preferred
Minimum 8-10 years of experience and skills in project management, process reengineering, business consulting or financial analysis
Six Sigma Preferred
Excellent understanding of RBWM frameworks, methodologies and best practice techniques
Strong banking experience required in order to facilitate effective change management and benefits realization
Able to managing a team effectively to work with senior stakeholders and business sponsors
Proven ability to work across various functions and business lines whilst maintaining a global perspective
Tracking, Reporting and Governance
Communication skillsResource and Team Management
Problem solving and critical and innovative thinking, and collaborating with others

ETI Critical Change Service Manager Resume Examples & Samples

Forward Plan the release windows and cycles across a service (servers, networks) and lines of business
Manage risks and resolves issues that affect release scope, schedule, and quality
Measure and monitor progress to ensure infrastructure releases are delivered on time and with minimal risk, and that they meet or exceed successful change criteria (>98% change success rate)
Communicate all key requirements, post-implementation validation plans, schedule, staff support requirements, and exact infrastructure being modified
Manage relationships and coordinate work between different teams at different locations
Conduct Release Readiness reviews, Milestone Reviews, and Business Go/No-Go reviews
Collect and schedule reviews of Deployment, Run Book, and Implementation Plans
Report on releases weekly, monthly, and quarterly. Metrics will include number and scope of changes, number of devices impacted by changes, number of resource hours spent supporting the changes, and success/failure rates
Communicate release details and schedules to the AD, AD Operate, and Business teams as required
Negotiate, plan, and manage all release activities
Maintains the release schedule for all releases in the ETI-managed estate and all enterprise releases impacting the ETI estate
Continually work towards making improvements in the release process
Lead and co-ordinate the Go-Live activities including the execution of the deployment Plans and checklists
Participate in CAB meetings to discuss release scope and/or roadblocks
Maintains a release repository and manages key information such as build and release procedures, dependencies, notification lists, sign-offs, and other audit-required documentation
5+ years of previous release and/or project management experience, (Solid understanding of software or infrastructure release management principles preferred)
General PC knowledge including Microsoft Office expert level knowledge of Excel, working Knowledge of Access

Change Request Manager Resume Examples & Samples

Own and maintain the change request process, both internal and external elements
Coordinate internal resources and third parties/vendors for the flawless execution of projects
Support operations in the execution of change requests
Develop a change request management process / system based on organisational awareness of the details of the change and the groups being impacted by the change
Be an active and visible coach to managers who are change sponsors
Create and manage measurement systems to track adoption, utilisation and proficiency of individual changes
Work with GCA to integrate change management activities into the overall project plan
Create a culture that encourages the continuous improvement of individuals skills, behaviour and contributions
Manage and champion competency frameworks and models that ensures an effective performance management system for your team
Understand the needs of your global team, adapting where needed
Engage in and take ownership of personal development and career planning
Find ways to do things better for you, the team, arvato and the Client
Foster the right environment for idea generation
Listen to ideas to improve from team and bring those ideas forward
Identify and address learning needs in the team
Build strong, lasting relationships with your peers, colleagues and Senior Management
Be flexible and adapt to different situations, customers and business needs
Recognise the part you play in the team and contribute to its success
Develop and maintain positive working relationships with Clients and represent arvato positively internally and externally

Senior Manager Omnichannel Change Resume Examples & Samples

Change Leadership: Lead the implementation of an integrated Change Management program to ensure consistency, alignment, and effective service delivery across the overall change effort
Communications Management: Frequent, consistent and targeted communication to drive greater co-operation and acceptance of the project, and enable business groups to achieve understanding of changes to their work areas and their specific roles
Training: Collaborate closely with training teams to design, development and implement training and support tools required to equip and prepare individuals to manage new or changed tasks and manage the transition
Business Transition:Develop business transition strategy and plan, then support business to achieve a state where an organisation can accept and embrace change, and imbed changes in a way in which they are no longer “changes”, but BAU activities
Expert in change management for direct-to-consumer businesses
Broad and detailed knowledge about change management discipline and techniques, combining proven industry experience and industry best practice
5 years change management experience, proven experience leading change for omnichannel programs

Change Control Portfolio Manager Resume Examples & Samples

Portfolio management experience of multiple large-scale change initiatives in Investment Banking
Project Management delivery experience
Strong understanding of Operational Risk, from a line management or projects capacity
Experience in delivering change in Tier 1 Investment Banking
Experience in managing senior stakeholders up to MD level, running steerco meetings, and presenting on project status to Sponsors
Big 4 consultancy experience
Experience in Operational Risk/3LOD in a delivery or PMO capacity

Manager, Change & Projects Resume Examples & Samples

Monitoring, reviewing and reporting on risk management performance and practice through the impacts of change to identify and tackle areas for improvement
Guiding projects in developing and implementing systems for the identification, recording, management and reporting of risk through the execution and delivery of change
Change Readiness Assurance on ASIC funded regulatory change
Connecting with key and senior stakeholders and provide insights on change from a risk viewpoint
Meet the organisations policies and standards for its staff including integrity, ethics and equity requirements

Senior Manager, Climate Change Economics Resume Examples & Samples

Develop and maintain relationships with prospective clients, partners, and external subject matter experts
Identify, cultivate, pursue, and secure climate change consulting opportunities with U.S. domestic and/or international government agencies and organizations
Lead a portfolio of projects in support of clients who develop and implement climate change policies and programs
Position ICF for successful prime bids and lead successful pursuits of resulting task order competitions
Manage and support proposal development
Work with other senior managers to plan and coordinate business generation activities
5+ years of consulting experience
Experience in business development and proposal development
Demonstrated ability to manage project plans, budgets, and timelines
Master’s degree
Experience with economic/policy analysis of climate change adaptation or mitigation
Ability to work at all levels with clients, partners, and internal multi-disciplinary staff
Demonstrated leadership skills with the ability to work in a fast-paced environment
Strong problem-solving and decision making capabilities
Excellent verbal, interpersonal, and written communication skills

Manager Organisational Change Resume Examples & Samples

Lead the Culture / People pillar of the WIMI customer-centric framework
Assess current customer-centricity levels across various areas of the business
Define end-state culture for a customer-centric organisation
Design a change plan and aligned initiatives to address areas for development at all leveles (incl. leadership)
Oversee all interventions (once-off and ongoing) in co-ordination with WIMI Learning team
Define metrics for measurement of success
Report on impact on an ongoing basis
Align to WIMI Culture work (HiPo) and RBB initiatives
Igniting teams
Culture change

Senior Manager Organizational Change Resume Examples & Samples

They will work collaboratively with the Q&C Portfolio and Program team and their assigned strategic program / functional area leader to implement the consistent process that includes stakeholder management, communications, change readiness activities, communicate benefits realization (as per CAR) and organization design related changes to roles & responsibilities, and define the requirements for training that the Shared Service training team will deliver
They will work with the Director, OCM to implement industry best practices and new trends as determine through external outreach and benchmarking
They will ensure that all milestones are met for each program they are accountable for and will provide OCM support to the Shared Services organization and partner with JJSC process and segment leaders to ensure approaches to OCM are consistent and complimentary
They will establish a monitoring mechanism to ensure the OCM effort is making progress and delivering the predicted value proposition as per the CAR
They work closely with various internal and external customers and key stakeholders, and will interface with senior management on a daily basis depending on their assignment. For example: JJ Q&C LT; Segment / Op Co Quality; Segment Quality Strategy leads, OCM resources in Q&C and JJSC, IT, LOCs, Global Medical Safety; Enterprise and Segment Plan, Source, Make, Deliver; Enterprise SC process and segment leads; multiple outsourcing partners; etc
The Senior Manager, OCM will implement the standard practices, process, technologies related to OCM for the programs they are assigned and will ensure the planned milestones on the OCM roadmap are met through their execution of OCM
The Senior Manager, OCM will work collaboratively with the Q&C Portfolio and Program team, the Q&C strategic program leaders to deliver a consistent process that includes stakeholder management, communications, change readiness activities, benefits realization (as per CAR), organization design related to changes to roles & responsibilities, and define the requirements for training that the Shared Service training team will deliver for the strategic programs
They will be members of the Community of Practice so that OCM can be implemented in a standard and consistent way across all of Q&C
They will also partner with their Communications leads in OCM to ensure alignment of program communications and ensure a consistency of delivery as appropriate
They will form stronger partnerships with global, regional and functional leaders to understand critical business requirements
They will develop specific action plans and roadmaps, resolve issues and eliminate barriers related to effectively transitioning the organization and meeting the OCM goals
They will collaborate with Human Resources to provide coaching, training and/or leadership development (as required) for all levels of the organization on behavioral skills needed to build the new Quality & Compliance culture
Must be able to generate enthusiasm to achieve the JJSC vision
Create a change dashboard to monitor OCM effectiveness, develop action plans to remediate and report status
Report dashboard in Program Mgmt status updates
They are responsible for the implementation of the value proposition as approved through the CAR
They will ensure that any org design changes are planned in conjunction with the value proposition
They will collect, document and share learnings and best practices across JJQC
A Minimum of a Bachelor’s degree is required in business, organization change, etc
An advanced degree and PROSCI certification is preferred
A minimum of 8 years of business experience in a regulated environment is required
Experience in Quality, Change Leadership/ Change Management, Human Resources or related field successfully leading large scale, multi-site, global change is highly preferred
This role requires a diverse business background with direct experience leading teams, organizations and having a demonstrated track record of successfully leading a major business change is required especially for our strategic programs
Cross sector experience is preferred. Experience with and appreciation of multi-cultural change is required
Demonstrated change management skills including the understanding of both individual change and organizational change is required
Excellent listening and analytical skills, facilitation skills, organizational skills, and the ability to lead people and help them through the challenges of change within a complex environment is required
Outstanding presence and communication skills, ability to inspire trust and quickly build credibility. Must have strong collaboration and influence skills
Proven track record of engaging people who are experiencing large scale change
Strategic and tactical thinking ability, complemented by a "hands-on" operational and business planning orientation
Patience and resiliency to manage through change resistance
Accountability, with a strong desire to commit, be held accountable and be rewarded for delivering results
The ability to recognize and build support for change. Ability to articulate a complex change in a way that is easily understood by others
Financial, moral, personal integrity and the values that inspire trust in the organization
Energy, enthusiasm, commitment, courage and entrepreneurial excitement are required
Strong relationship development, conflict resolution, and team building instincts, with the ability to build partnerships both internally and externally
Ability to make the customer central to all thinking
This position is located in Bridgewater, NJ and may require travel, international and domestic

Manager Change Control Resume Examples & Samples

Meeting facilitation and project management skills
Subject matter expertise in Health Authority regulations and practical experience applying regulations in change control, specifications/methods/compendia, validation, packaging/labeling and/or quality assurance
Knowledge of compendia, CGMP requirements, FDA regulations and/or analytical and the ability to interpret and apply them
MS Office experience is required
Process mapping and change management experience is preferred
Experience with TrackWise
Previous experience in a global role is preferred
Ability to set priorities and deliver results without constant feedback/input from manager (required based on level of responsibility)
Proven ability to understand complex processes/problems and propose alternate solutions (required based on need to design and implement global business processes and policies, which requires critical thinking and analysis skills)
Ability to identify, manage, and/or escalate issues and risks to timelines (required based on time-sensitive nature of assignments)
Customer and partner focus, including the ability to listen to and incorporate feedback (as appropriate) from key stakeholders (required to ensure completeness and robustness of processes and ensures effective adoption of processes)
Ability to influence, initiate, and manage change
Organization awareness and ability to work well cross-functionally with R&D, Regulatory Affairs, Global Engineering, etc. (required as these are key stakeholders and partners in the development and implementation of global processes and policies)
Demonstrates the BMS BioPharma Behaviors
1602568

Manager, Change Resume Examples & Samples

Serve as central Change Manager, ensuring major Project Management, Systems, Networks, Information Assurance, Satellite Communications, and Service Desk tasks affecting baseline configuration follow acceptable standards
Ensure ITIL-compliant documented processes exist and are followed for activities executed under the Performance Work Statement (PWS)
Manage the production of deliverable documents required under the PWS including user guides, manuals, Standard Operating Procedures (SOPs), policies, security documents, meeting minutes, and briefings produced for the customer
Deliver to the Contracting Officer Representative (COR) deliverable documentation required by the PWS
Manage the SharePoint-based technical library of over 350 documents, as well as a shadow library of such documentation within the US BICES Central Document Repository
Attend and participate in weekly Technical Operations and Configuration Control Panel meetings with the customer, documenting meeting discussion, recording task status changes, task due-outs, and task action items affecting Baseline Configuration changes
Assist the Project Management team with projects as needed
Serve as Subject Matter Expert (SME) of Change Management, Baseline Configuration, Process Management, and local Program Management for supporting external requests, data calls, and Contract Deliverable (CDRL) reporting to the Program Office

Manager, Organizational Change Resume Examples & Samples

Partner with communication, training, HR and OD specialists to create particular plans and activities to support project implementation
Collaborate with project teams to integrate change management activities into the overall project plan
Identify and employ a change management methodology for project initiatives
Identify potential risks, anticipated points of resistance, and develop specific plans to mitigate or address the concerns
Establishes relationships with the customers to understand their business needs and initiatives
Develops a set of actionable and targeted change management plans, including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan
Applies a structured change management approach and methodology for the people side on all projects and change efforts
Collaborates with appropriate teams on plans and activities to integrate change management activities and support project implementation
Uncovers and voices different perspectives of the change
Conducts readiness assessments, evaluates results and presents findings in a logical and easy to understand manner
Champions project management methodology to provide expertise on multiple complex initiatives
Determines short and long term courses of action that support the overall mission. Considers customer needs, industry trends, the competitive environment and long term organizational goals when making decisions and setting priorities
Creates and manages measurement systems to track implementation, utilization, and proficiency of changes
Identifies the most expected points of resistance to change
Develops strategies to reduce the resistance and uncertainty to foster a positive acceptance of change within the organization
Creates and enables reinforcements and celebrations of success to increase employee engagement and buy-in
Identifies and evaluates potential risks associated with alternatives or decisions. Determine the activities, steps and adjustments necessary to deal effectively with the defined risk. Perform internal organization responsibilities as the business needs arises
Develop a set of actionable and targeted change management plans – including communication plan, sponsor roadmap, coaching plan, training plan and resistance management plan

Senior Manager, Change & Projects Resume Examples & Samples

The candidate will have a proven track record of successfully managing complex change management projects involving a combination of internal coordination, project leadership and time management. PMP Certification is preferred
Project Management – Proven success managing multi-faceted, time sensitive projects in both matrix and cross-cultural environments. Client-facing experience required
Reliant on data and metrics: Project manager need to have fluency in data and tying performance of projects to established, metric-driven success criteria
Global – Experience in working in multi-cultural environments. English is required, additional languages appreciated
The successful candidate should have a Bachelor’s Degree with a minimum of 3 years of project management experience

Change Manager Level Resume Examples & Samples

Responsible for vetting change requests against documented process to ensure all required artifacts and pre-approvals are in place before approving for CAB meetings
Manage the Change Calendar; manage all scheduling requests against multiple internal business calendars to align with business requirements and to ensure no conflicting configuration items are deploying at the same time
Assisting the Change Manager in the research and writing of change control documents, coordinating their review, approval and execution
Assisting in the preparation of weekly, monthly and quarterly reports on established metrics
Manage daily Virtual Change Approval Board (VCAB) meetings
Manage Emergency Change Approval Board (ECAB) meetings as and when necessary, including afterhours
Assist in maintaining change process documentation
Assist in training and communicating the change management process
A minimum of 3 years’ experience in a professional environment is required
Organizational skills, time management and the ability to adapt to changing requirements is required
Demonstrated knowledge of computer systems and Microsoft Office skills is required
Awareness of ITIL Frameworks is required
This position is eligible for the Employee Referral Bonus Program #LI-TH1

Organizational & Project Change Manager Resume Examples & Samples

Delivery of the change management activities including the design, development and implementation of change management deliverables
Working closely and collaboratively with business process and other change management resources
Working collaboratively with the functional teams i.e. Operations, Finance, HR and IT to identify and understand the scope and scale of business impacts resulting from the changes being introduced
Working closely and collaboratively with the relevant Project Managers including reporting, wider stakeholder communications and managing internal stakeholder expectations at all levels and global geographies in Jacobs
Develop and manage consistent delivery of effective project Change Management Plans
Develop comprehensive ways of leading the change effort through all stages of the project lifecycle, with particular reference to identifying, investigating and resolving project risks
Ensure adherence to change management plans
Develop and deploy solutions that are aligned with the Change Management methodology in relation to business engagement, communications, education and training and business readiness to ensure that staff at all levels of the organization adequately understand and are prepared for the changes
Ensure change management risks are included as appropriate in the Risk Management Plan
Manage time, cost, scope, issues, risks and quality components of change management tasks
Manage and assess impact of any potential scope changes
Well-developed oral and written communication, influencing and facilitation skills as well as an ability to engage with Jacobs senior managers
Highly skilled in stakeholder engagement and management
Ability to utilize a variety of change management methodologies to suit project change management requirements
Experience in developing practical Change Management, Stakeholder Management, Communications and Training strategies and implementation plans
Experience in identifying strategic and operational change impacts and putting in place measures to minimize adverse impacts to the business
Ability to understand and support business process management, improvement and design
Ability to drive change sensitively in a global environment

Incident / Problem / Change Manager Resume Examples & Samples

Understanding of the ITIL disciplines within a commercial environment
Experience on delivering within a Service Management environment
Understands the Service Management processes and systems

Manager Change Control Resume Examples & Samples

Manage the Change Control Process by providing support and guidance to Industrial Operations throughout the change lifecycle as well as by co-chairing the Site Change Control Committee, trending metrics and developing and delivering training
Manage Change Controls within the Trackwise Tool which involves performing quality evaluation of all changes; making decisions to approve change controls for execution; support implementation and reject changes; release changes for use in a GMP environment upon closure of CCRs; and tracking the progress of all open change controls
Identify and facilitate process improvement initiatives for the Change Management process and tool
Work within the policies and regulations as required by the company, regulatory agencies and under the Occupational Health and Safety Act
Degree in Life Sciences (Biology/Microbiology/Chemistry)
Two to four years of experience and understanding of manufacturing/testing environments in the pharmaceutical Biotech Industry

Ngbs Change Manager Resume Examples & Samples

Coach the development of the 5 NBS centers change plans ensuring they cover a change impact analysis, a change readiness assessment and all relevant change management activities (stakeholders engagement, communication, organization design, capabilities building plan,…) per E2E flow
Define and drive an integrated NGBS Change Management plan for all changes cutting across the different NBS organization units
Develop the change management strategy and plan for the creation of new centers
Own the global change communication plan and ensure it is well executed in coordination with the HQ, the NBS centers and the relevant markets communication teams
Support the capability building teams in identifying the capability gaps implied by the changes of process and organization to come
Support the BPO performance management Lead in giving clarity to the BPOs on changes to come
Experience in managing significant company change involving organization changes
Background in managing industrial relations
Practice in internal communication
Project Management proven experience (beyond change management) would be a plus

Manager, Change Manager Frtb Project Resume Examples & Samples

Demonstrable experience in a previous Business Analyst role, with a strong business understanding
Proven experience in a similar role involving support and interaction with business stakeholders
Strong problem solving skills with an appreciation of Information Technology Systems and information flow
Strong ability to communicate and interact with stakeholders. Defining and documentation of operating model processes
Strong analytical and problem solving skills, supported by clear and confident communication skills
A solid understanding of risk management and measurement techniques

Change & Organizational Effectiveness Manager Resume Examples & Samples

Drive & facilitate and implement various organization development–related change management programs and activities globally and locally (e.g. customer-oriented organization, stakeholder management framework, global training support for new system and process implementations)
Provide strategic and tactical support in building Operational Excellence and Customer Experience for HR and Learning Services at the Budapest SSC and globally under the governance of Group HO
Drive and implement various organizational development programs to support HR and Learning Services as business need requires. It is including but not limited to coordinating local NHO trainings, supporting global training programs by updating and disseminating global SOPs and SWIs in collaboration with servicing and CoE stakeholders. In order to enable this, must be up-to-date on HR operational topics, HR project initiatives and participate in or facilitate related programs
Support employee satisfaction-related efforts at local and global level (e.g. GEOS, Career Matrix)
Make impact on various customer groups by designing and implementing a Stakeholder Management Framework for the Budapest SSC. Also, participate and organize customer visits and events at the Budapest HR SSC
Collaborate with local and global HR Servicing Communications, HR and Group Communications stakeholders in order to drive various change management initiatives
Connect with and ensure close collaboration , best practice learning and continuous information exchange with Budapest Communication and Change Coordinator, L&D Department, and Servicing Operations Management

Senior Manager Organization Change Resources Resume Examples & Samples

Academic Degree, preferably in business administration, social sciences, or economic background
Proven experience in Organization Change; e.g. in guiding transformations and changes for organizations, designing & implementing large scale communication & training programs and benefit realization approaches
For Senior Managers; about 9 years work experience within a resource environment, including 6 years’ experience as, program / project manager, preferably in a consultancy context
Fluency in Dutch and English
Work-experience in an international context is preferred
Dutch driving licence (B)

Assistant VP-change Manager Resume Examples & Samples

Standardising, automating and rationalising our systems and processes
Providing standardised and scalable services and solutions
Work with the Head of Operations and where required, the Management Team of GSSM to define business problems and develop clear, communicable and concise strategies to address opportunities and issues
To appropriately probe and question requirements, drawing on SMEs as required to ensure alignment of requirements to overall strategic and project objectives and good business practice
Translate the business strategy into executable plans and see these plans through to implementation
Hands on delivery of initiatives as an individual contributor
Risk management - identify and manage all programme/project issues and risks
Planning - prepare and maintain detailed and accurate project and resource plans
Allocate resources in an effective manner that ensures project delivery, while developing skills and experience of the people on the project, including day-to-day people management tasks
Monitoring & control - use of resources and funds against the original budget; implement robust change control mechanisms; provide regular and accurate progress reports to stakeholders
Accurate and relevant status reporting across the overall programme (schedule, budget, etc)
Ensure sound and clear project status reporting and issue log tracking to support project management process controls and effective communication to Working Groups and Steering Committees are in place
Work closely with other Project Managers within the Global Sourcing function and across the firm to ensure that cross-geography / functions risks and issues are understood with coordinated plan to resolve
Develop and manage testing plans as required for implementation
Communication of changes to relevant teams with appropriate guides and training materials if required
Undergraduate degree in Business / Finance or equivalent practical experience
MBA or similar postgraduate education will be an added advantage
Project Management experience and qualification
They must have a proven record or equivalent level of experience in a similar financial services firm or multi-national where they have been responsible for a broad commercial remit of managing projects and change initiatives
Consulting or similar experience requiring problem solving, communication, pack creation and presentation skills
Experience of running cross functional programmes (new office openings, new product introductions, business change programmes, product feasibility investigations, IT system implementation for new sites etc)
Show an ability to run programmes effectively – i.e. Scope, Plan, Execute, Report and Govern
Exposure to Financial institutions & their business
Extensive experience of running small and large projects/programmes in a banking context
Experience running / working in global projects / programmes
Proven project and analyst experience
Banking / Accounts Payable / Sourcing Operational knowledge
Experience of managing projects / programmes across diverse jurisdictions
Experience of Banking/ Finance / Accounts Payable / Sourcing project delivery
SAP ERP (or other ERP systems) experience
Demonstrate F2B (Front to Back) business knowledge – challenge assumptions, leverage past experience
Ability to demonstrate analytical skills required for project planning, influencing, commercial negotiating and financial management - distil complex information, used different analysis techniques (interview, workshops etc) and complete detail

Ghrs, Change Manager Resume Examples & Samples

5+ years relevant project and program management experience
3+ years change management, communications, and/or training experience
Bachelor's degree in business, human resources or related field
Self-starter, strong drive, bias for action and result-oriented personality with the ability to influence others
Highly organized, and able to prioritize work under pressure
Excellent interpersonal and written skills with the ability to communicate at all levels within and outside the organization, and the ability to simplify complex topics for broad audiences
Deep knowledge of change management and communications methodologies, has owned change management for high volume, global projects
PMI (PMP), Prince2, ACMP (CCMP), or Prosci® certifications would be advantageous in this role
Experience and expertise in HR within an intense fast-paced customer driven environment
Successful record of building effective change management strategies leveraging a variety of technologies and approaches in a global environment
Proven project management track record, specific experience with system deployments and process re-engineering
Innovative and proactive problem-solving skills with the ability to exercise integrity and sound judgment in complex and ambiguous situations

Moves Add Change Manager Resume Examples & Samples

Associate Degree, preferred
Three to Five years of project-related experience in support of a Corporate Real Estate environment
Experience in Computer Aided Design (CAD). MS Office, CAFM tools
A working knowledge of planning business, construction and technology (infrastructure) are necessary
Strong interpersonal skills with the ability to interact with executive level internal & external clients
Organizational & detailed-oriented with the ability to prioritize and manage differing needs of the business

Fttp Change Manager Resume Examples & Samples

Accountable for the end to end delivery of allocated project(s), to scope, time, quality and budget
Manage the delivery of projects, from initiation to completion, developing end-to-end project plans, following the Change Framework
Establish and maintain the overall build project plan, incorporating key milestones and work packages, ensuring clear accountability and ownership across the stakeholder group
Provide potential resolutions to problems, project changes and resource constraints
Set up and manage appropriate project governance, including SteerCos and reporting
Engage project stakeholders through effective communication and reporting
Secure the project and business SME resource required, and oversee delivery by these resources
Work with change colleagues (UAT and Business Readiness) to ensure project deliverables are fit for purpose
Identify and track project success factors and operational KPIs, and prove benefit realisation
Perform cost executions, budget control and critical path scheduling
Establish reporting - progress reporting, monitoring of progress, health and safety reporting, site auditing
Liaison with the local authority and internal teams
End to End management of works- from pre-vet to post inspection
Harness and direct project stakeholders to deliver project efficiently
Ensure that the build project meets the business requirements and is delivered to time, budget and quality
Ensure assets are constructed as designed, recording any variations to work/contract variations
Provide technical advice on the build
Ensure the build progresses in accordance with the contract
Conduct end project evaluation to assess how well the project was managed
Display problem solving acumen; take ownership of a issues and seek to drive to resolution
Demonstrate a positive ‘can-do’ attitude’ and contribute to an energetic and motivated team environment

Senior Manager, Change Coordination Resume Examples & Samples

Apply a structured change management approach and methodology for determining and cataloging change events, identifying potential collisions of events, and facilitating prompt resolution of any collision events
Coordinate with the company’s enterprise-wide collision calendar, seeking to manage and streamline the process for gathering and evaluating change data. Maintain a network transformation-specific view of those events
Develop a single view of significant milestones and dependencies across network transformation-related initiatives
Partner with internal departments and other change leaders to assess change management activities and determine organizational impacts to affected teams
Create an awareness of the need for change collaboration and has authority to escalate projects to Senior Leaders (as defined for each initiative) that may present significant risk to business and/or organization goals
Identify potential risks and develop specific plans to mitigate or address concerns
Be an active and visible liaison to executive leaders who are change sponsors
Work with project teams to assess change and manage schedule/resource impacts
Deliver enhancements to the portfolio’s project and program management standards on a stated, periodic basis

Change Manager Core Antwerp Resume Examples & Samples

Utilize established project and program methodology to develop change management plans for assigned projects, partnering with other service team members to drive a thoughtful and simple delivery framework and ensure alignment at all levels and all times through the project/initiative life cycle
Support the ongoing and continuous improvement of the Cigna change management approach, standards, tools and methodology for sustaining change efforts, leveraging process management concepts
Following the Cigna Change Management framework, this role will execute, promote and support the Cigna Change Management discipline, focusing on customer service, continuous improvement, quality, metrics and reporting, and execute these standard functions
5 or more years of organizational change management or applicable experience preferred
Bachelor’s degree required, MA or MS in related field a plus
Experience supporting large change management initiatives in a large scale business environment
An extensive understanding of how people and organizations go through change and the change process
Experience and broad knowledge of change management principles, methodologies, and best practices; certification in the Prosci® model is a plus
Proven ability to successfully and sustainably drive organizational change
Strong presentation skills, and ability to communicate effectively with all levels, including training delivery
Must work well in a matrix environment, including direct reports, internal associates, and consultants
Ability to engage and influence at all levels of the organizational structure
Ability to easily move between lead role and support role as work is assigned
Ability to see the big picture, and operate effectively delivering tactical and strategic objectives
Demonstrated passion around customer focus and improving processes that impact customer satisfaction
Proven ability to develop strong working relationships and establish a high level of credibility across functional lines of business and organizational levels

Senior Manager Change Acceleration Resume Examples & Samples

Working with VP, business and change leads, support implementation of Change Management strategy
Will provide change acceleration consultation to Program Change Leads, and other key stakeholders regarding Prosci methodologies & tools to support key organizational objectives by increasing employee understanding, adoption and engagement
Serve as escalation point for change-related support & issues
Manage collection & aggregation of change scorecard data for all strategic projects
Provide scorecard support to change leads and in creating assessments and ADKAR surveys and compiling data for analysis and reporting
Collect change data progress & measures and prepare presentations with key change acceleration data metrics on a program and aggregated level. Prepare preliminary analysis for VP around the health of programs towards driving employee adoption
Become ADKAR T3 certified. Help to deliver program/project-specific change training in preparation of “go live” equipping managers to effectively manage the change and helping employees adopt the change
Support VP in leading Community of Practice calls for Change Lead practitioner audience targeting areas to help further learning, development and best practice

Manager Organisational Change Level Resume Examples & Samples

Commerce or business administration, compulsory
PROSCI (Professional and Sciences) (or other recognized OCM) certification, compulsory
Minimum 8 years’ Experience
Coaching and Mentoring Experience, compulsory
Experience working at change consultant level on projects in a multi-functional organization, compulsory
Experience in project managing change initiatives or other relevant business experience, compulsory
Expertise in Benefits Management
Expertise in Business process improvement
Expertise in Knowledge of Banking and Financial Services Business
Expertise in Organizational change management
Expertise in Stakeholder Management
People Management, Coaching and training skills
Ability to identify, assimilate and interpret the critical elements of a situation
Ability to link events and to keep all facts in mind
Ability to examine the bigger picture to understand how the various parts fit together
Ability to seek all relevant information for decision-making
Ability to express ideas clearly in writing, in good grammatical form so that it is easily understood
Ability to be accurate, brief and clear whilst using the written word
Written communications are readily understood by the intended recipients
Has a command of language: sentence construction, grammar, spelling etc
Innovation and strong conceptual ability
Demonstrates leadership
Operates at an executive level
Ability to build and sustain collaborative relationships
Deductive reasoning
Planning - co-ordination of the change management activities
Demonstrate the ability to plan, prioritize, co-ordinate and manage multiple initiatives
Team player – approachable, ability to share with and consult others
Technical Scrum Master
Certified Scrum or Agile certification – compulsory
Software Development experience
Must’ve worked with developers before to understand the environment and culture of developers
They need to be able to work with the portion of the project waterfall and able to integrate into it
Not someone the is so integrated in Agile and not able to integrate in Waterfall

Manager, Organizational Change Resume Examples & Samples

Partners with communication, training, HR and OD specialists to create particular plans and activities to support project implementation
Collaborates with project teams to integrate change management activities into the overall project plan
Identifies and employs a change management methodology for project initiatives
Identifies potential risks, anticipated points of resistance, and develops specific plans to mitigate or address the concerns
Identifies and evaluates potential risks associated with alternatives or decisions. Determines the activities, steps and adjustments necessary to deal effectively with the defined risk. Performs internal organization responsibilities as the business needs arises
Creates and manages measurement systems to track adoption, utilization and proficiency of individual changes
Identifies resistance and performance gaps, and works to develop and implement corrective actions
Creates and enables reinforcement mechanisms and celebrations of success
Minimum of 5 years working in a professional corporate environment
Minimum of 5 years working knowledge of change management processes, methods and best practices required
Strong interpersonal, analytical, presentation and critical thinking skills
Strong organizational and pre-planning skills
Strategic thinking, leadership skills, ability to execute on strategy or plan
Demonstrates ability to build relationships and interact with senior management and key partner groups
Ability to influence others and move toward a common goal or vision
Ability to make decisions with long term implications
Knowledge of organization’s current technologies and practices and understanding of strategic direction
Dealing with ambiguity, solutions-oriented

Senior Change Manager Spain Resume Examples & Samples

Own deployment of EU Process Standard upgrades to all sites within the country
Own communication of adoption metrics and upgrade planning
Contribute to network standardization via best practice sharing with EU counterparts, positively contributing to a culture of standardization
Contribute to audit initiatives and support results-driven action planning
Bachelor's degree in Operations, Engineering or Logistics (operational Black Belts welcome)
5+ years’ experience in a similar process development role, ideally in fast-paced industrial, logistics or production/manufacturing environment
Demonstrated ability to build strong working relationships with business partners and key stakeholders and the ability to work under pressure in a cross functional organization
Expertise in Lean Management, Six Sigma and other OE tools
Advanced data analysis skills and an expert in using supporting tools e.g. Minitab, JMP, MS Excel, MS Access
Certified OE Black Belt or Green Belt

Senior IT Change Manager Resume Examples & Samples

8-10 years working experience in IT or related business mgmt experience, with track record in leading IT project workstreams in Change Management, Training and/or Business Process
Has significant experience in executing IT project workstreams for Change Management, Training, and/or process improvement activities
Is familiar with a range of best practices for the deployment of Change Management, Training, and/or process improvement in a fast-paced, results-focused project environment
Demonstrates excellent communications skills in oral and written communication
Demonstrates an ability to drive toward results within a highly collaborative culture
Directly manages ~3-5 employees
Indirectly manages ~3-5 employees as part of project delivery
Travel will be required – circumstances will vary based on requirements and responsibilities – Estimate 25% to 50%

Lean Change Manager Resume Examples & Samples

The Lean Change Manager will be responsible for managing Performance Improvement for business processes. Identify and implement improvements in process and conduct regular process review cycles
The role is primarily benefits-focused and involves defining the benefits, assessing progress towards realisation and achieving measured improvements within a Change Management environment
Foster a culture of performance improvement by serving as an engagement manager and be responsible for the delivery of qualitative and efficiency benefits
Act as the primary point of contact for operation employees who have ideas for process improvements and assist with implementation of those ideas and/or accessing the required resources to do so
Motivate the Investment Banking Operations department to deliver continuous improvements and foster an ongoing culture of efficiency and control enhancement
Manage the re-engineering of “Current state” operational process flows to propose process improvements using the lean six sigma tool kit
Manage and drive the documentation /mapping of “Future State” operational process flows using process and value stream mapping tools
Conduct standard periodic process reviews to ensure that they are current, complete and approved
Communication of the results to stakeholders
Provide process mapping training for business teams
Delivery of Lean Projects/Quick Wins identified during mapping sessions
Create an empowering environment for your business area encouraging individual ownerships, initiative and challenge of the status quo
Pursue self development to increase personal effectiveness, acknowledging strengths and areas of development
Self starter – demonstrate innovation and prove success by results
Bachelors /Masters degree
Proficient in Microsoft application programs
Proven experience within a large scale Lean organisation
Six sigma green or black belt preferred
A solid understanding of business change techniques including the application of industry-standard methodologies, techniques, complex modelling, and scenario planning
Investment banking or Wealth Management experience with a proven experience and understanding of a complex Operations environment including current mandatory regulations
Experience of benefits identification, modelling and management techniques
Experience with large-scale organisational change effort
Ability to work independently with a spectrum of people from junior staff through to operations business heads
Mature and able to negotiate through difficult situations
Opportunity to be groomed to be future leaders, where there will be expended remit for future growth
To apply, upload a copy of your updated resume on Taleo
Completed 12 months in their current role at a grade of BA3 or BA4
Last - year PD rating of Outstanding, Very Strong, Strongor Good
Should not be on active CAP/DAP as on June 27 2016

Manager, Global Change Assessments Resume Examples & Samples

Master’s or higher degree in environmental science, public policy, or other discipline relevant to the global and/or climate change sciences
Knowledge of USGCRP and related activities
Experience with large assessment processes (e.g., National Climate Assessment, Intergovernmental Panel on Climate Change, etc.)
Experience working with technical agencies of the USG
Strong ability to multi-task and track many simultaneous open-ended activities
Skill in directing the work of diverse scientific, technical, and administrative personnel
Demonstrated experience in supervising and mentoring staff at multiple levels in their professional development and with a broad range of expertise
Strong ability to motivate teams of individuals
Demonstrated ability to work with interdisciplinary teams in a variety of cultural and professional settings
Computer literacy, including spreadsheet, database, presentation, and word processing software and dynamic web page development
Ability and willingness to travel, if required
Ability to handle confidential/sensitive information, acting with integrity and exhibiting behavior that merits public trust and confidence

Manager Change Resume Examples & Samples

Execute the delivery processes to optimise Technology service(s)
Successfully deliver the committed demand for service growth and expansions
Primary accountability for aggregate performance against service cost and SLA as agreed in TSA
Secondary accountability for risk management and service improvement planning in conjunction with the Valpre Service Management
Own and facilitate delivery of changes to Valpre programme services and SLAs
Collate and publicize management information for the service(s) within and outside the service groupings
Ensure optimal aggregate use of shared services across the service groupings
Participation in commercial negotiations for the agreement of target supplier contracts for Valpre service management
Manage congruent customer relationships; work in partnership with business stakeholders and PLC to agree mutual priorities, business demand plans and improvement opportunities which will deliver value. Own actions plans and demonstrate tangible results
Act as the key interface between the business and Technology component teams for ensuring the required Technology capability is in place and delivers to the business needs and priorities
Own the complete end to end service, including a full understanding of its assets, components and costs
Develop and maintain Service Level Agreements, and deliver the Technology Services to agreed service levels and costs, primarily for a portfolio high criticality (Tier 1 and 2) Valpre Technology services
Chair regular service reviews with the PLC Service Management and BAGL Service Management as well operational component areas to formally review performance against SLAs/OLAs issues and log successes (RIAD log)
Accountable for the risk profile associated with Valpre services; ensure business stakeholders have a full appreciation on risk exposure, and that investments on services are in line with its criticality to the business
Accountable for the risk profile associated with Valpre changes to service, ensuring changes are service ready, at a manageable and operable standard, with any possible risks clearly articulated to the business
Take ownership of costs charged for Valpre services, and proactively drive for cost efficiency
Proactively identify and manage issues with service performance against the TSA, develop and drive the delivery of service improvement plans and continuous improvement activities on services
ITIL v3 Experts or Practitioner certification
5 years’ experience in managing technology services
Experience of managing complex /multiple Technology services in a financial/ Technology services company
Fully conversant and accredited with service management and delivery best practices (e.g. ITIL)
Clarity of organisational awareness and understanding of how service stability can be maximised through leveraging technology and process
Experience in service and supplier change plans
Extensive knowledge of analytic techniques and methods

Problem / Change Manager Resume Examples & Samples

Manage teams work load by assigning work activities and monitoring through to
As a result of RCA, to ensure correct assessment of software changes in the
3 plus year’s experience in various related discipline
Retail Solution Experience
Experience in RCA and continuous Service Improvement (6Sigma or equivalent)
MCP in SQL and Windows Server
Client Service Oriented — Works to anticipate internal and external client needs. Has an overriding commitment to client satisfaction
Innovative and Resourceful — Draws from a large pool of diverse resources or information
Software analysis skills
Knowledge of Microsoft OS and SQL
Knowledge of CA Unicenter Evenmanagment
Landesk Knowledge
Retalix Storeline Skills
Comand Line Scripting and VB Skills are a strong plus
Strong analytical and motivational skills
Good communicating and negotiating skills
Ability to build strong Customer Relationship
Strong Technical capability
Strong Organisational & Planning Skills

Senior Manager, Change Acceleration Resume Examples & Samples

1) Change Acceleration Assessment Design, Development and Reporting Process
2) Impacting Mapping Management
3) Program & Portfolio Reporting
4) Prosci Portal Management
5) SharePoint Site Development and Maintenance

AML Change Manager Resume Examples & Samples

5 years experience leading technical projects
AML, Compliance, or Data Management experience
Commercial bank, wholesale banking experience

Senior Capability & Change Manager Resume Examples & Samples

Championing a future focussed people agenda within Digital and with key stakeholders leading
Partner Digital delivery community to co-create strategy, balance short and long term objectives and establish joint ownership for successful outcomes
Manage 3rd party relationships to ensure fit with current and future capability strategy
Engage Digital Platform owners to understand needs, agree and implement capability strategy and ensure they adopt a broad Standard Life perspective
Engage IT Executive to influence people strategy, agree and share new interventions and approaches. Ensure appropriate buy in from other stakeholders in advance of engagement with IT Executive (e.g. IT LT members, People function)
Work with key stakeholders, including 3rd parties, to devise a strategy to create and maintain a sustainable high quality permanent capability. This should include a high quality pipeline, managing assignment to sustain personal growth and avoid key person dependencies and supporting communities that accelerate learning
Develop leadership capability that can create and sustain high performance teams and establish a shared context that creates a sense of purpose and belonging that extends beyond the local area
Work with key stakeholders to assess 3rd party capability and devise strategy for effectively managing the flow of skills and knowledge from niche cutting edge providers through our core permanent population to cost effective managed services
Passionate and courageous leader with significant experience leading in a digital/delivery function who understands the business challenges teams face day to day
Confident and credible with well- developed sense of self, emotional intelligence, judgement and authenticity
Humble and constantly looking to improve and innovate - curious in nature
Selflessly, brokers essential relationships to create incremental impact
Adept at stakeholder management and organisational navigation
A keen learner and role model for sharing learning and adopting new challenges
Flexible and comfortable in ambiguity while working at pace
Constantly seeks inspiration from outside the company to enhance effective delivery in role

Global Incident & Change Manager Resume Examples & Samples

Familiarity with Cisco and F5 Load balancers - Cisco GSS, ACE, F5 Big-IP, LTM, GTM
Familiarity with DHCP/DNS applications (e.g. QIP/RunIP)
Familiarity with Netscreen, Sidewinders and Palo Alto Firewalls and BlueCoat Proxies
Familiarity with Avaya Voice systems
Experience with Monitoring tools (e.g. Smarts, SevOne)
Familiarity with Service Now for Incident/Change/Request Management
Change Management - Reduction in Change-Inflicted Incidents; adherence to change management policies
Incident Management – Reduction in Incident Resolution times; adherence to Fix Time SLAs

Human Capital, Comms & Change Manager Resume Examples & Samples

Developing change management and communications principles and practices with stakeholder groups, leveraging a technical proficiency in communications
Managing the firm and/or business to achieve strategic priorities and goals through the successful execution of change and communication activities
Managing appropriate change and communications activities for specific change initiatives
Managing the coordination of standardized communications across the firm or business, while eliminating non-strategic communications and driving use of communications cascade
Driving the direction of the firm or business by developing and executing change management and communications plans to drive adoption and sustainability of change for strategic initiatives
Managing change management and communication activities with appropriate stakeholders to minimize cultural barriers and resistance to change
Managing adherence to risk management protocols as it relates to internal and external events
Applying independent judgment in resolving issues
Leveraging technology and tools that enable communications, including Microsoft Office Suite- Word, Excel, PowerPoint; Google platforms and tools; and, web-based publishing, webcasts, videos, and social media platforms
Providing coaching and real-time development opportunities to junior team members
Writing and tailoring content to intended audiences
Demonstrating commitment to continuous improvement through innovation, simplification and leveraging industry-leading practices
Creating deliverables with the highest standards of quality and accuracy
Managing executive/leadership communications, large webcasts, and storyboards for multi-media/video planning
Developing and executing communications strategies in corporate or professional services environment
Communicating effectively via multiple channels and with impact to all levels of internal audiences, staff through partner, as well as external audiences as needed

ISD Change Manager Resume Examples & Samples

Identify pipeline projects and flag for prioritisation
Tracking and management & reporting on the overall Portfolio of projects to key stakeholders and governance bodies
Defining and agreeing ISD specific governance, controls and methodologies in alignment with Group policies and procedures
Detailed resource planning and management across all groups resourcing ISD initiatives
Facilitating governance and project and portfolio review meetings, ensuring preparation is carried out and outcomes achieved
Ensuring that projects and programmes are being run in accordance with agreed standards and governance
Checking and review of inputs for key boards to ensure data is robust and of good quality
Support for the quarterly Portfolio review and Planning cycles
Working closely with Finance and the PMs to ensure an accurate forecasts of spend and accurate tracking of actuals is in place and reported
Experience of managing business and IT stakeholder groups
Experience of defining and shaping Portfolio’s of change
Experience of creating and maintaining high quality project and portfolio documentation
Excellent knowledge of core Project and Portfolio Management practices
Excellent Project management and Delivery Experience
Experience of working within LSEG environment and with key stakeholders
Excellent inter-personal and communication skills, both written and verbal

Portfolio Change Manager Resume Examples & Samples

Working knowledge of change management activities and techniques
Demonstrated management abilities; energising staff to engage and support change through partnering and collaborative working with focus on customer and business value and delivering benefits
Strong Stakeholder engagement experience
Strong organisational change management experience including other management experience; Understands project and change management lifecycles, disciplines and procedures

IT Organizational Change Manager Resume Examples & Samples

Apply a structured organizational change methodology to assess initiatives and develop flexible change management plans resulting in measurable transformation success
Deliver education for fundamental change management concepts, practices, roles and processes as a part of the change management strategy for initiatives
Design, develop and deliver targeted communications, materials and training for employees
Manage and update intranet sites and monitor intra-company social channels for specific initiatives
Produce and effectively manage budgets for ongoing services and change activities related to projects
Consult and coach senior leadership, managers and project teams
Evaluate and report organizational change readiness
Build and manage an organizational change roadmap to influence scheduling of initiatives to minimize risk associated with attempting too much change at one time
Work with Project and Program Managers to implement organizational change management for project, programs, etc

Manager Change Control Resume Examples & Samples

Excellent communication skills for working with a broad spectrum of professional and technical staff and to effectively manage the Change Control Committees in an efficient and practical manner
Good problem solving skills and strong GMP background
Experience with developing training material and delivering training

IPT Change Manager Resume Examples & Samples

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Engineering, Computer Sciences or Telecommunications degree
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5 years on IP Telephony experience/ Data services
Experience with IP & Voice change management
Video knowledge is a plus (technical and design skills)
------------------------
Good time management, and organizational skills
Taking charge of complex projects and ensuring successful delivery in time
Customer Oriented Attitude
Team Spirit
Proactive, self motivated
Problem Solving Skill
The ability to combine in-depth technical knowledge with outstanding customer service skills
Ability to interface with multiple internal teams
Good Presentation skills

IPT Change Manager Resume Examples & Samples

Manage Change activities on IPT infrastructure for designated Customers
Perform Feasibility study and risk assesment of new Changes
Initiate Change advisory board meetings to validate and approve Changes
Leads the Change Advisory Board to approve or reject significant change management projects
Coordinates between different teams involved in the change implementation
Schedules change projects, and ensures availability of required resources (human, hardware, or software)
Reviews all change projects for effectiveness and efficiency
Lead continual improvement plans for Enterprise Telephony Change Management
Update LLD documents to reflect the changes implemented
Avaya
Experience on Avaya and IPT service implementation (multivendor knowledge is a plus)

IT Organizational Change Manager Resume Examples & Samples

The Organizational Change Manager (OCM) is required to work directly with the IT Team and business partners to provide change management knowledge and expertise and deliver full end to end change activities
This role will work directly with the PMO, the Global Change Lead, Project Managers in the IT Team and the Business Stakeholders to plan, align, manage and deliver the change activities through the full life cycle of a multitude of projects
Act as the advocate and main regional point of contact for change, leading the change effort with and through the Global IT PMO and Regional Leadership Team
Provide Change Leadership coaching support and advice to Project Managers and the Project Management Office (PMO), including PMO process training, awareness and adoption
Support the PMO team and the wider business to ensure that the potential impact on structures, roles, responsibilities and competencies with functional areas are identified and aligned with the future model of operation and that all supporting documentation is completed
Identify and actively manage risks and issues related to all aspects of change management including training, organization transition and stakeholder engagement, adoption risks and resistance, overseeing the resolution process
Plan the change strategy, impact analysis, communications and training approaches and ensuring quality of the change management deliverables, and in many circumstances be directly involved in the delivery
Bachelor's degree in Business Communications or related field required with at least 7+ years relative professional experience; OR Bachelor’s with Master’s degree in Organizational Change, Business, HR or related field with at least 5+ years relative professional experience
5+years change management experience delivering successful large scale and complex transformation programs in a global company and specifically working with IT
Knowledge of change management principles, methodologies and tools obtained from big 4 consulting experience and/or formal change management accreditation

Manager, Change Resume Examples & Samples

Engagement with Senior Stakeholders:Build successful outcomes through management of critical relationships
Change Delivery:Wholly own all aspects of the change agenda
Innovation:Fit for purpose use of change framework and tools – bring own toolkit, experiment and see what would work for our stakeholders
Communication:Expert capability in communication (verbal and written)

Project Change Manager Resume Examples & Samples

The projects outlined in the solution are managed effectively using PRINCE2 methodology
They drive solution design and stakeholder engagement to deliver the benefits expected
They plan detailed implementation and knowledge transfer for each iteration of the Blueprint
1) Establish operational readiness Set-Up:Set-Up will focus on developing and readying new capability, and integrating it with current capability, to provide an end to end Solution; this activity will include all our Subcontractors
A particular focus during Set-Up will be establishing the partnerships and solution to support the new services, such as the manufacture of Test Materials for KS1, KS2 and PSC, working with Subcontractors
The documentation submitted for the Bid response will be enhanced with details of new capabilities as projects are developed
Joint Pearson & STA workshops will walk through the Workstream approach and the updated documentation set to gather further feedback and finalise a joint understanding
The documentation set will be updated, internally reviewed and approved and submitted for STA Approval
All relevant products defined in the Product Breakdown Structure are successfully delivered
Once each Workstream is completed, an End-To-End walkthrough will demonstrate overall Programme readiness and how the critical path is managed between Workstreams
2) Deliver new or extended capability:The Programme Office will confirm the Project Dossier and the Project Change Managers will produce clear Project Briefs for each project which detail
Project objectives, required deliverables and scope
Quality Expectations and Acceptance Criteria
Approach, stakeholders RACI & project plan interdependencies with Programme milestones
Other governance requirements, such as monitoring and control approach and risk approach
Projects will be initiated by the responsible project managers who will lead the project team to achieve the project's objectives. Reporting will flow through the Programme office and Project Boards
Projects will demonstrate completed capability and they will provide evidence of meeting required objectives and Acceptance Criteria
3) Deliver operational readiness for each Test Cycle: The Project Change Managers will be focused on fully preparing each Test Cycle, both the development of innovation projects to meet the planned Blueprint, and product delivery performance / audit review and continual improvement. They will focus a year ahead of the current Test Cycle to fully prepare, trial and ready Operational Delivery within the Quality Management Framework. This focuses time and resource effectively on the delivery Workstreams to provide high quality and accurate services and future change and readiness
As an example, during Test Cycle 1, the Project Change Managers will be preparing for Test Cycle 2, effectively ensuring that we get to September 2019 ‘ready for service’ for Test Cycle 2
During Test Cycle 1 the Project Change Managers, although primarily focussed on Test Cycle 2, will also provide a project assurance role (as defined in PRINCE2) to Test Cycle 1 via one or more of the P2.1 – 2.4 Boards. This provides an additional assurance that Workstream managers are implementing any changes / improvements as intended in order to fully realise benefits
With Project Change Managers having a project assurance role during Operational Delivery it ensures, using this example, that during Test Cycle 1, the Project Change Manager has full visibility of Operational Delivery and any issues being encountered, as this will better inform readiness for service for Test Cycle 2. They can also support the Workstreams in resolving live issues if needed, providing capacity and capability to ensure rapid resolution
This way, while there is a clear demarcation in responsibility between Workstream managers and Project Change Managers (a Workstream manager is focused on Operational Delivery only), the Project Change Managers provide the link and the continuity between one Test Cycle and the next
4) Manage projects using PRINCE2 methodology: Managing the early inception and initiation of projects with Workstream managers; defining the project approach and estimating the project delivery; supporting project success and achieving Programme benefits
Planning and defining the end project required to achieve the outcomes based on PRINCE2 best practice
Defining an appropriate delivery approach, peer reviewed and validated by experts
Setting and agreeing the project budget with the project sponsor, agreeing budget tolerances (if applicable)
Resourcing the project phases appropriately with the correct team experience, skills and roles
Managing the end to end delivery of the project, ensuring alignment to Programme objectives and benefits with accountability for the project’s successful (time, cost, quality)
Creating and maintaining project controls such as status reports, issues and risk logs
Taking accountability for dependency, risk and issue management; managing their mitigation across scope, time and budget
Managing and tracking the project budget and costs (where required)
Creating, updating and tracking project performance to the overall project plan
Proposing solutions to major issues, seeking acceptance from project sponsor and Project Board
Managing the quality of deliverables to defined and agreed acceptance criteria
Leading, supporting and motivating the project team; leading by example and driving project momentum and energy, addressing performance issues
Completing effective project close down, including lessons learnt activities
Managing the involvement of stakeholders in project delivery, building a single team of resources and supporting their participation in the definition and acceptance of the solution
Supporting the Project owners in tracking benefits and realisation plans
Ensuring that all key stakeholder groups are involved throughout the project lifecycle, supporting the transition into BAU
Managing business change/readiness in a manner sympathetic to the business and designed to ensure clarity and understanding of the changes being implemented
Ensure change impact of a project is conducted and incorporated into the plan
Communicating to all stakeholder to maintain buy-in and confidence in the project delivery
Identifying and implementing change management techniques to ensure the adoption of the solution and return of investment is achieved
5) Line Manager for a Project AnalystAct as Line manager for a Project Analyst regarding employee relations, training & development, absence management and performance management. The characteristics of a Pearson manager are
Degree or equivalent qualification/experience
Prince 2 Practitioner (desirable)
M_o_R Practitioner (desirable)

Project Change Manager Resume Examples & Samples

Analyse Change Requests for completeness, correctness, clarity and necessity
Ensure completeness, correctness, clarity of Change Requests before going to the Change Control Board (CCB) in cooperation with the Change requester
Prioritise Change Requests in cooperation with requester with regards to urgency
Facilitate CCB Meetings by explaining Change Requests, organising the CCB meeting, structuring the decision making
Responsible for Change tracking and status reporting to CCB
Interface with (in particular, but not limited to): Project Controller for cost tracking of Changes, Project Risk, Opportunity and Improvement Manager, Project Quality Manager, Project Claims Manager, Issue Change Orders after CCB Change Approval
Ensure completeness, correctness and clarity of Change Orders across all Change Management systems (SAP, CAPD, etc)
Close rejected Change Requests and Change Orders after implementation
Ensure that Project Change Management is fully integrated with Contract Management
You hold a bachelor degree in a related field of activities
You have two (2) to trhee (3) years of experience in a relevant role
You work independently through the application of acquired knowledge, precedent and judgement based upon standard procedures
Your English and French communications skills are excellent both written and spoken

Manager, Change Mgmt Resume Examples & Samples

Develop and manage a strategic approach to chnage mgmt that delivers transformational change across Amazon's retail business
Own program execution, ensuring that all activities are completed on a timely basis to the highest possible standards
Work closely with the business, operations, and technical teams on individual projects, features and launches to track progress, milestones, issues and risks
Use the ACES (Amazon's proprietary continuous improvement program) framework to select projects, define scope and performance and develop roadmap to document processes, improve efficiency and/or vendor experience
Drive continuous improvement culture change through best practice sharing and advocacy
Build metrics/reporting/analytics to measure and improve process quality and productivity
Manage, analyze, and communicate relevant results to senior management
Balance expediency with stakeholder input to deliver optimal results
7+ years of project/program management and facilitation of process improvement initiatives across business operations and technology
1+ years of team management
Experience leveraging customer insights to drive product decisions
Demonstrated working knowledge of LEAN/Six Sigma principles
PMP/Lean/Six Sigma Black belt certification

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