Field Technical Support Resume Samples

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D Boehm

Delphia

Boehm

5047 Padberg Drives

Philadelphia

+1 (555) 982 3496

5047 Padberg Drives

Philadelphia

Phone

p +1 (555) 982 3496

Experience Experience

Detroit, MI

Field Technical Support

Detroit, MI

Carroll LLC

Detroit, MI

Field Technical Support

Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
Perform and provide counsel on expert emergency, maintenance, testing, and start-up
Lead Customer Expectation management as part of escalation process
Develop and grow assigned customer account relationships with complex and strategic accounts
Consult with executive customer management to achieve IT operations excellence
Provide technical consulting during contract renewal discussions
Create and deliver Value Based Delivery (VBD) plans for assigned accounts

New York, NY

Field Technical Support Rep

New York, NY

Braun, Quigley and Gorczany

New York, NY

Field Technical Support Rep

Prepare weekly reports for management regarding visits to customer sites, work performed
Analyze customer workflows and advise them on improvements that can be made to increase efficiency
Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes
Perform other duties and tasks as assigned.Search Jobs US
Provide software service, post- sales or service delivery support for local accounts on standard systems
Perform on-site customer training for the operation and proper maintenance of HP Scitex digital printing equipment
Achieve average work order sales and productivity standards

present

Dallas, TX

Field Technical Support Specialist

Dallas, TX

Boyer-Grant

present

Dallas, TX

Field Technical Support Specialist

present

Working knowledge of VPN configurations and use
Maintain account management for service related activities
Visit customers with Account Managers and Specialists to highlight Waters solutions and help customers with their challenges
Extensive knowledge of networking using TCP-IP protocols in an Enterprise environment
Deliver seminars to help develop new prospects and penetrate competitive accounts
Provide service repair training
Convey information from the field regarding product suggestions, improvements and enhancements to Product Marketing

Education Education

Bachelor’s Degree in Business Discipline

Bowling Green State University

Bachelor’s Degree in Business Discipline

Skills Skills

Proficient in professional oral, written and telephone communication skills
Proficient in professional oral, and telephone communication skills
Comprehensive business, technical, or functional knowledge, as well as basic project management skills and communication and analytical problem-solving skills
Basic networking, O/S, and troubleshooting knowledge
Experience and strong knowledge of multiple systems across CCTV, access controls and intruder (i.e. Galaxy; TEMA)
Ability to develop Customer relationships
State-of-the-art technical, functional or business knowledge
Assist the customer with basic product familiarization training on device features during routine preventative maintenance or break/fix engagements
Ability to maintain ongoing relationships with customers, peers and support partners
Thorough knowledge of all relevant HP services, competition, market trends, HP organization, third parties

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12 Field Technical Support resume templates

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Manager, Field Technical Support Resume Examples & Samples

Demonstrated previous sales / business management experience is preferred
Previous people management experiene, with a focus on delivering exceptional customer experiences essential
Solid financial and business acumen
Knowledge of industry drivers relating to Total Customer Experience (TCE)
ITIL certification highly desirable

System z Field Technical Support Specialist Resume Examples & Samples

System z technology, architecture etc
Linux (SLES/RedHat, FCP/SCSI, NPIV, etc.)
Z/VM (DIRMAINT, RACF, REXX, Performance Toolkit, etc.)
Database (DB2, Oracle, Sybase, MySQL etc.)
Application Server (WAS, WebLogic, Tomcat, etc. )

Field / Technical Support Specialist Resume Examples & Samples

Obtain and maintain complete knowledge on products and systems sold by the ECC division
Know and use the price settings agreed on by Honeywell
Translate/Make Product Data Sheets, Brochures, Catalogue
Prepare quotations
Assist in installer workshops
Relationship management by quickly responding to their demands for quotations and Technical Support or others
Reinforce the competitive edge of the company by creating and finding new applications
Realize objectives assigned by manager
Keep informed on the latest technical and commercial developments
Support customer service in the order processing business
Contact with wholesaler, Installer, end user
Verify prices and delays
Report on quality issues, issued by the customer
Be primary contact between customers/Sales and factories (Product Managers)
Return handling of goods
Support outside sales team (5 persons) in order to enable them to focus on customer visits
A1 Qualification (or A2 with experience) in electronics, automation or Electro or equal by experience
Preferably some years’ experience in the HVAC field, or heating and sanitary business
Preferable min 2 years’ experience in technical support or 3-4 years general business experience
Commercial Mindset
Trilingual: Dutch + French (mother tongue) + English
Effective honest communications capabilities (good written and verbal skills)
Good relationship with customers
Administrative skills and good knowledge of using a PC (Excel, Word, Mail)
Ability to effectively negotiate at multiple levels within an organization, both commercial and technical
Living in the working area or close by
Dynamic personality, results driven

Field Technical Support Resume Examples & Samples

Ensures delivery and continuity of daily operations, support, maintenance and administration of technology related services Execute against service delivery plans to ensure continuous alignment of offerings to requirements and increased predictability for the business Monitor, report, analyze and escalate on day-to-day operational execution Align service-delivery capacity to business demands, while managing customer satisfaction Works with a wide range of stakeholders including technology peers, business stakeholders, and external vendors with the ability to manage competing priorities between the different groups On-site support for end user devices such as laptops, tablets, phones, and other periphery devices, as well as supporting/troubleshooting the software for each Manage L48 IT&S Business Services processes at the local level (ticketing systems, asset management/tracking, data management, local security policies) Troubleshoot network issues and provide onsite assistance if required by the networking provider Deploy new tools and/or services to the business with responsibilities around training and project support Manage local Audio Video requirements with help from the central A/V team Troubleshooting and some management of automation systems on behalf of central IT&S team Potential to develop/maintain BI reports and GIS maps in order to support data needs within the business unit Works on moderately complex tasks, projects, activities or support issues that require increased skill in multiple technical, social, and service environments Contributes to continuous improvement activities which help our team operate more effectively/efficiently Actively manages risks including identification, mitigation, corrective activities
Associate’s Degree Excellent interpersonal, verbal and written communication Hands-on experience with support, incident, problem and change management processes Self-starter with the ability to work within high-performing virtual teams and highly collaborative Proven troubleshooting skills Ability to manage risk A focus on customer satisfaction and high-quality service delivery
At least one (1) year of experience in IT support function Bachelor's Degree ITIL Foundations Certification Experience of working in an Oil & Gas environment

Field Technical Support Rep Resume Examples & Samples

Identify, diagnose and document hardware failure or software problems on a variety of computer or computer-related equipment
Provide timely, complete and accurate information directly to customers via face-to-face, telephone or email for estimate approval and customer unit repair
Complete assigned work orders (diagnostics, upgrades or builds) within established timeframes
Understand and utilize technical manuals and support resources
Achieve average work order sales and productivity standards
Adhere to current policies and procedures
Complete all service system transactions accurately
Maintain a clean and organized work area
Keep up-to-date on retail products, current technologies and service certifications required by ASP partners
Perform other duties and tasks as assigned.Search Jobs US

Field Technical Support Rep Resume Examples & Samples

Dazzle our customers with your keen technical trouble-shooting ability, top-shelf problem solving skills, and your excellent customer service attitude
Responsible for providing the first-line of post-sales telephone technical support of hardware, systems, sub-systems and/or applications for customers and/or employees
Answers basic questions about installation, operation, configuration, customization, and usage of assigned products
Applies basic diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures
Escalates complex problems to the Remote Support Engineering staff or Field Engineering
Typically provides technical support for internal and external customers
Escalates complex problems to higher level of expertise within organization
Previous computer technical support experience required
A+, MCP or other industry identified certifications are preferred
Previous Win 7 experience necessary. Office 2010 preferred
Successful candidates should possess basic technical skills in the following areas: PC hardware for workstations and laptops, Network troubleshooting, Windows operating systems, and applications such as MS Office/Outlook products and Lotus Notes/ Smart Suite. MAC HW/SW skills also a plus
The ability to communicate effectively both written and oral is imperative, as well as efficient and accurate typing skills
Listening, Experienced
Advanced Web Technologies, Conceptual
Industry Knowledge, ExperiencedSearch Jobs US

Field Technical Support Specialist Resume Examples & Samples

Main Accountabilities
Relevant technical education in Printing and/or Graphic Arts
5 years’ experience in a training / press/ pre press production environment
Knowledge of Graphic arts / printing Industry
Good Organizational and planning skills
Attention to details, structured approach but flexible
Ability to adapt to different learning styles
Ability to cope in a high stress demanding environment
International / multinational company experience
Fluent in German and good English

Field Technical Support Rep / Desktop Support Resume Examples & Samples

Servers, Install/Support, Experienced
EMC VNX, Experienced
EMC Data domain, Experienced
Driving requirements for the position
Laptop/Desktop Break/Fix experience

Field Technical Support Specialist Resume Examples & Samples

Provide field support on all product lines including OEM devices
Supports/troubleshoots system problems; including configuring and coordinating with Masimo, vendors or hospital staff (nursing, doctors maintenance, IT and biomedical) on the support of all component items including such items as brackets, cables, routers, access points, bridges, and switches
Receive and respond to telephone calls and emails from end users
Be the customer advocate for all matters involving Service
Implement service sales strategies
Identify potential Customer training issues and propose solutions
Follow-up to ensure closure of product and training issues to ensure overall customer satisfaction is achieved
Provide technical review of all training and supporting user interface documentation
Monitor Technical Support process and procedures. Initiate changes to optimize the process
Be able to work with and be knowledgeable of biohazard products and procedures
Maintain account management for service related activities
Provide service repair training
Frequent travel with little notice required
Three years of related experience in the medical industry
Direct Technical experience, ability to communicate with all areas of healthcare industry
Must have excellent verbal and written communication skills both Korean and English
Strong results orientation, positive "can do" attitude, and a sense of urgency to get things done
Must have flexibility in reacting to new situations and adaptability for working in a new environment
Extensive knowledge of networking using TCP-IP protocols in an Enterprise environment
Knowledge of engineering principles, troubleshooting, electronics and design
Knowledge of Linux servers and Windows workstations
Ability to lift 23kg on an occasional basis
Experience with wireless site surveys and spectral analysis

Field Technical Support Resume Examples & Samples

Perform PPM Maintenance, re-active & commissioning works on fire & emergency lighting systems on both contracted and non-contracted sites. The sale of small works & equipment is also covered in the engineers remit
Ideally you will have an apprenticeship in the Electrical/Electronic Engineering Industry or equivalent or City & Guilds, BTEC, ONC/HNC qualification in an Electrical/Electronic discipline
Previous experience of servicing Fire Alarm systems
The desire and ability to continually develop skills in line with business requirements and customer needs
The ability to identify and satisfy customer needs
The ability to identify and satisfy commercial opportunities
The ability to communicate (orally and written) effectively with internal and external customers at all levels
The ability to work within clearly defined Quality Management Systems

Field Technical Support Rep Resume Examples & Samples

Responsible for the delivery of all the operational services to the customer according to Service Level Agreements
Monitors the customer environment and drives support delivery transformation based on the evolution of delivery capabilities
Ensures consistent service delivery performance with defined quality standards, based on contractual obligations
Recognized as customer’s focal point for service/support related issues
Perform on-site installations, break fix repairs, customer training, and configuration of HP Scitex printing equipment
Perform on-site customer training for the operation and proper maintenance of HP Scitex digital printing equipment
Proactively and reactively look for solutions to prevent problems from occurring at customer sites
Perform machine-specific calibrations on customer sites including voltage uniformity tests, color registration and print head calibration
Advice customers on proper settings, file formats, etc. in graphics software for compatibility with HP Scitex printing equipment
Perform maintenance and troubleshooting on HP Scitex equipment
Prepare weekly reports for management regarding visits to customer sites, work performed
Submit Customer Service Tickets following each on-site engagement
Complete expense reports and submit timecard reporting weekly

GSS Field Technical Support Resume Examples & Samples

Ensure high level Customer satisfaction by clarifying Customer needs and ensuring that they are met
Handle Customer-relation problems promptly and appropriately, provide guidance, escalate issues according to established procedures
Provide software service, pre- sales, post-sales or service delivery support
Monitor operation performance and work on corrective action plans (if needed)
Responsible for account growth and retention
Demonstrated strong knowledge of O/S, UNIX, and networking
Maximize systems availability as a technical specialist highly trained in heterogeneous data center environments
Prevent unplanned outages or data loss by proactively escalating issues
Secure ITIL knowledgecertification with the ability to communicate business and IT alignment value

Field Technical Support Rep Resume Examples & Samples

Repair of laptops, desktops, tablets, and point-of-sale equipment hardware
Troubleshooting and diagnosing hardware and software malfunctions
Various administrative duties
High School/Vocational School or equivalent certification
2-4 years of relevant working experience in a technical fieldSearch Jobs US

Field Technical Support Resume Examples & Samples

This position is for a Field Service Technician and primary responsibilities include
Travel to various customer sites as directed
Candidate must provide own reliable transportation

Field Technical Support Rep Resume Examples & Samples

Monitors the customer environment and drives support delivery transformation based on the evolution of delivery
Bachelor's Degree in Electrical, Electronic, Robotic or Mechanical Engineering
Experience includes two or more years of field service support (e.g., corrective and preventive maintenance, installation,

Field Technical Support Rep Resume Examples & Samples

Prepare service agreements and upload information into the systems for existing and new customers for different kind of projects
Manage different contract entitlements
Review and approve all service agreements and special negotiations
Research, identify, and specify solutions to customer needs
Document requirements specifications using high-maturity methods, processes and tools
Manage all Service Contracts invoices (interaction with internal areas and customers)
Amend existing service agreements
Approve all Customer Claims Contract Service Calls
Review and resolve all DRS Disputes. (pricing, cancellation related to service contract invoices)
Monitor presses coming out of warranty and contract renewals. Ensure timely contract activation and renewal

Field Technical Support Resume Examples & Samples

Sentinel or Lucas card for Railways desirable
Trackside clearance/training for Tubelines & Network rail desirable
Experience in rail industry service support essential
Electrical or other relevant trade qualification would be an advantage
Electrical, Computer or Electronics Associate Diploma or higher an Advantage
Security systems experience:- Strong Knowledge of security systems
Access Control systems experience:- Strong Knowledge of Access Control systems
CCTV/DVM/DVR Systems experience:- Strong Knowledge of CCTV/DVM/DVR systems and networking
Clean driving license
Ability to work in the UK

Field Technical Support Resume Examples & Samples

Service, maintenance and commissioning of Honeywell and third party equipment (as per trade/Qualifications expertise)
Day to day servicing and maintenance; including Diagnoses, repairing faults, programming and commissioning in security, access control and CCTV systems
Navigate and interrogate security system interfaces
Estimates materials costs and quantities
Ensuring customer satisfaction through direct liaison with client representatives, customers and service recipients
Development and maintenance of site-specific documentation and quality assurance information as instructed by Team Leader
Out of hours working required including scheduled call out rota
This is a fully mobile service role, and will require 100% travel between customer sites in/around London and South East
Experience and strong knowledge of multiple systems across CCTV, access controls and intruder (i.e. Galaxy; TEMA)
Time-served apprenticeship or recognised NVQ, electrical or mechanical - commission, fault-finding experience
Hardware AND Software experience required
Experience working with multiple customers
Good customer skills and experience required

Field Technical Support, Nspp Veg Resume Examples & Samples

Supports the conduction of trials (field, glass house, labs) according to protocols
Collect trial data
Contribute to continuous improvement by providing feedback to line managers and customers on request
Practice HSE requirements in all the activities
2 years previous experience in trialing
Agriculture/ technical schools

Field Technical Support Resume Examples & Samples

Responsible for storing seeds for storage (short & long terms)
Maintain inventory of PLP (parental line purification) and TSP seeds (trials seed production) for Corn & Sweet corn
Coding of the received germplasm seeds and stores it properly
Maintain the stock of germplasm of all crops in proper condition
Maintain the record of seeds movement (distribution of germplasm/ seeds) in records/ Register/ log book and report monthly
Monitor the required temperature and humidity in germplasm storage unit and maintain sanitation
Maintain historical data of temperature and humidity and make it available in case of any requirement
Arrange for AMC (annual maintenance contract) of the unit with the concerned
Issue of germplasm against requisition from NSPP Head/Technical support lead/Breeders of respective crop
Replenish germplasm at regular interval working with the crop breeders/PSL/NSPP
Undertake germination test of stored material at regular interval in order to ensure viability of the seeds
Undertake grow out test of the stored germplasm and map the characters
Standardize proper security systems and access control system for the access of Germplasm storage unit
Ensure link with Breeders, NSPP and P&S team
Maintain required HSE standards in order to avoid any issues
Maintain global standards / GPLs to manage the seed banks of different crops
1-3 years of experience working in agriculture industry
Experience in seed storage and inventory management
People management within a complex, matrix organization and across different functions
Bachelor / Master degree in Agriculture and related subjects
Good communication skills in Thai and English
Proficiency in MS office and proprietary systems (SPIRIT), MINT
Hard working, able to work in field operation

Dir, Field Technical Support Resume Examples & Samples

Manages and coordinates field operations for all Customer Service functions including both regional and functional quarterly goals and objectives. Maintains customer files and office records of all service activity. Secures and monitors local Service Contracts and initiates associated invoicing. Negotiates with EMC Sales and Customers to provide maximum revenue generation while strengthening relationships and customer loyalty. Valid driver''s license, reliable automobile, and pager required for required traveling
Manages direct reports. Conducts salary and performance reviews. Acts as a coach and mentor to employees in the Region. Forecasts personnel requirements through maintaining effective communication with Sales and Service organizations. Communicates and enforces all EMC policies and procedures. EMC Proven Professional Certification desired
Implements Customer Service policies and procedures and recommends revisions based on areas of expertise and local business needs. Works closely with Corporate Customer Service Technical Support Staff, Logistics and Finance organizations to improve overall operational effectiveness, Regional reporting capabilities and field customer support capabilities
Ensures continued high levels of customer satisfaction through both direct and indirect contact. Maintains close customer contact during problem situations. Monitors operational costs in assigned area to ensure compliance to management guidelines. Ensures financial objectives are met through review and analysis of available financial reports. Develops regional operating and capital budgets
Utilizes strong negotiation and influencing skills to effectively manage relationships and coordinate responsibilities with EMC Sales and Professional Services, EMC competitors and other vendors with product in the customer''s data storage and management environment. Accountable for all administrative functions in the regional and district service offices within span of control. Manages control and care of company assets. Ensures expedient preparation and processing of all contract, service and personnel documents. Performs efficient spare parts management in area of control
Directs the efforts of employees engaged in post-sales activities, installation, repair, modification and preventive maintenance of equipment. Maintains management awareness of problems and situations. Secures and allocates technical support as needed to minimize product downtime. Assists EMC Sales organization when presenting to potential customers. Resolves account management problems. Provides Strategic Account interface as assigned
Directly supervises and manages a diverse and varied group of Managers and Technical Professionals including: 5 ? 10 Field Service Managers, Service Account Managers, Open Systems and Mainframe Hardware Customer Engineers, Software Customer Engineers, Configuration Specialists, Network Specialists and Post-Sales Support Engineers. Supervises multiple Regional Administrative Support Staff members

Senior Field Technical Support Specialist Resume Examples & Samples

While performing these restoration duties you will be required to lead and train others from several different departments
Recognizes and pursue Capital Avoidance revenue saving opportunities
PERSONAL CONTACTS
Interdepartmental – Network Reliability, Frequent
Intradepartmental – COEI, NOC, Operations, Engineering, Frequent
Customer - Moderate
Vendor- Adtran, Calix, Coriant, Cisco, Juniper, Fujitsu- Frequent
DRIVING: Moderate
TRAVEL RELATED: Moderate - Normally on restoration and long restoral outages
TOOLS AND EQUIPMENT USED
Various voltage and Current Measurement devices
Various Carrier and Fiber Multiplexer Transmission Test Equipment
Oscillator and Frequency Detection Test Equipment
Light Meters
Personal Computer
Laptop Computer
Small Hand Tools
Training in AC/DC, Basic and Advance Electronics and Digital Logic. An electronics technical degree or equivalent experience is preferred previous experience in Analog, Digital and Ethernet services along with Ethernet Switching and synchronization techniques are required. Basic power knowledge is needed at a minimum. Moderate to high experience required in the field of Transport equipment and trouble isolation techniques are required
PHYSICAL REQUIREMENTS: This job requires lifting up to 25 pounds frequently and 50 pounds infrequently; pushing, pulling, reaching, stooping, crawling; good color vision; and manual dexterit
Minimum 10 years of experience with installation and maintenance in the telecommunications industry

Field Technical Support Rep Resume Examples & Samples

BS Degree in Sciences (Chemistry, Biology, etc.) and/or equivalent combination of education and work experience
5+ years relevant experience - experience with field based equipment maintenance and repair strongly preferred
Hands-on analytical instrument experience with Liquid Chromatography (LC), Gas Chromatography (GC), and Gas Chromatography Mass Spectrometry (GCMS), Liquid Chromatography Mass Spectrometry Triple Quad (LC/QQQ)
Ability to perform hands on maintenance, installations and selected repairs on analytical instruments
Ability to solve, high impact problems related to product availability; typically system/ solution focused
Strong customer relationship skills are needed
Must be available for up to 35- 50% travel that may include over-night stays

Field Technical Support Specialist Resume Examples & Samples

Help region meet or exceed its sales targets
Perform demonstrations on Waters solutions
Visit customers with Account Managers and Specialists to highlight Waters solutions and help customers with their challenges
Build technical competency on Waters solutions and to be perceived by colleagues and customers as a resource
Keep current on new instrumentation, software, and competitive information
Minimum of 5 years chromatography experience, preferably providing technical support/troubleshooting of scientific instrumentation (UPLC, Mass Spec, LC/MS)
Strong technical background in analytical technologies, especially LC and MS
Experience with Waters Products strongly preferred
Field sales and/or marketing is a plus
Action orientation and self-driven for results
Good organization / planning / time management skills
Strong interpersonal skills and a good listener
Matured disposition, positive attitude and strong sense of commitment
Adaptive to dynamic and changing environment

Field Technical Support Resume Examples & Samples

Apply advanced technical knowledge to operate one or more technology areas (e.g. server administration, technical security management, performance management) or customer groups that are critical or high- risk
Integrate technical knowledge and business understanding to create. solutions for customers
Resolve single- and cross- technology incidents independently. Work with team members to resolve unusually complex or cross- technology incidents
Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Apply HP solutions to meet highly complex customer needs
Identify additional services that could lead to future service revenue growth
Provide technical consulting during contract renewal discussions
Build and maintain strong relationship up to senior management level in assigned accounts
Design and deliver support solutions using specific industry knowledge and expertise
Assist in managing delivery of industry support solutions
Lead Customer Expectation management as part of escalation process
Lead cross-team or large programs/projects
Coach or guide junior consultants
Bachelor's degree preferred or Associate degree holder (technical field) with 5- 7 years working experience in related fields desired
Thorough knowledge of HP products and services offerings, HP organization, competition, third party products and market trends
Broad knowledge of corporate organization, job, and policies
Comprehensive business, technical or functional knowledge at an expert level
Communicate tactfully with diplomacy up to senior management levels within an organization
Active listening skills and ability to adjust messages to audience level
Problem-solving skills (proactive, reactive and creative)
Able to employ exemplary consulting skills by becoming a trusted advisor to the customer and providing clarity to solution determination
Well versed in core technical competencies and peaked in some technical area(s) intermediate skills in project management, communication, analysis and presentation

Field Technical Support Resume Examples & Samples

Provide direct post-sales systems technical support to end users and HP Authorized Service Providers
Use proactive monitoring procedures/tools to identify problem prevention opportunities
Advanced knowledge of operating systems and software
Ability to develop Customer relationships
Basic networking, O/S, and troubleshooting knowledge
Detailed understanding of general/technical aspects of the onsite system repair job

Field Technical Support Engineer Resume Examples & Samples

Conduct Field Support visits, with minimal pre warning, as arranged and at the direction of the Department Manager. This can include overnight stays as required
Record data as required as a Field Technical Engineer Report, hard copy and electronic, using recognised company template and report
Available as required to cover office-based telephone Technical and Customer Service duties, including at overseas offices, as requested by the Department Manager
Participate in relevant training / product information exchanges with appropriate data sources in order to keep fully updated with product range and associated technologies
Liaise with all relevant cross-functional departments on vehicle case histories / trends and analysis to gather base data
Accept other assignments (responsibility for Dealer technical surveys, analysis, investigation, audits etc.) as determined by the Department Manager
Generate and circulate After Sales data to Plant Quality / Product Development / Company Management / Customer / Customer Dealer staff when necessary
Liaise with Dealership personnel at all levels
Liaise with AM Quality / Product Development / Project Management on Vehicle Case Histories, trends and analysis
Complete and provide supportive information for Company documentation as necessary (Travel Expense Reports, Timesheets etc.) In a timely and accurate manner
Extensive knowledge of the Company’s products plus an understanding of servicing, maintenance and diagnostic procedures is desirable, as well as possessing the ability to present and communicate at all levels; both in writing and verbally
An analytical mind with a thorough understanding of Aston Martin Diagnostic Systems/Equipment
Ability to deal with sensitive situations and empathetic when dealing with customer concerns
Candidates applying for this position will ideally hold an appropriate Technical or Production Engineering
Qualification(s)
Ability to interact with AM customers and Dealers at all levels. High level of ambassadorial skills, with an affable and presentable demeanour
A full clean driving license is essential
Computer & IT Literate

Field Technical Support Resume Examples & Samples

Apply deep and broad technical background and knowledge of industry trends to operate critical or high-risk technology areas/customer groups
Integrate technical knowledge and business understanding to create solutions for customers
Mentor/consult with team members, other organizations, customers, and vendors on the most complex issues
Resolve technical and business incidents independently. Mentor/assist less-experienced team members on complex incidents
Provide expert consulting on a specific technology, application, service offering or market segment
Deliver strategic account support through proactively maintaining high-level technical, operational expertise and understanding of industry trends
Anticipate, understand, and position the perception of system problems and deliver service needs at different management and functional levels
Lead Mission Critical delivery team in planning, delivering, and managing complex support Design, deliver, and manage delivery of industry specific solutions
Maintain high-level expertise in area of focus and stay abreast of future technology directions
Create and deliver Value Based Delivery (VBD) plans for assigned accounts
Consult with executive customer management to achieve IT operations excellence
Contribute to tasks outside normal Mission Critical Support Specialist/Mission Critical account support or geographic (district or country) scope
Analyze the customer's business, organization, and information systems needs
Develop and grow assigned customer account relationships with complex and strategic accounts
Bachelor's degree preferred or Associate degree holder (technical field) with 8+years working experience in related fields desired
In-depth knowledge of HP and industry standard networked computing environments, operating systems, and applications
Thorough knowledge of all relevant HP services, competition, market trends, HP organization, third parties
State-of-the-art technical, functional or business knowledge
Expert in one or more industry or advanced specialty areas
Anticipate Customer needs, develop proposed solutions, and build consensus with customer key decision makers
Capable of consulting with Customers for process design, development and implementation
Thorough understanding of change management process and procedures
Expert skills in project management, analysis, communication, presentation, innovation and negotiation
Delivery expertise in at least two or more specific specialty skills. Eg. (ITIL, performance, Change management)
Mission Critical and ITIL certifications
Certified in a strategic business direction (e.g. SAN, SAP, OpenView, ITIL), certification tied to HP's key business strategies with associated revenue