Field Support Resume Samples

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Guide the recruiter to the conclusion that you are the best candidate for the field support job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

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J Dooley

Joaquin

Dooley

398 Labadie Manor

Houston

+1 (555) 369 3963

398 Labadie Manor

Houston

Phone

p +1 (555) 369 3963

Experience Experience

Houston, TX

Field Support Supervisor

Houston, TX

McLaughlin LLC

Houston, TX

Field Support Supervisor

Manage employees’ overall work performance; maintain accurate records of employee work performance
Evaluates performance and provides coaching and development opportunities
Provides direction to staff according to established policies and management guidance
Ensuring that work production and quality meet management's established targets
Perform special projects for DHH's regional managers and supervisors
Supports and coaches individuals on territory management and assists in creating the territory blue print
Manage and report on all weekly/monthly activities of subordinates; work with DHH in assessing any issues and brainstorming possible resolutions to issues

Phoenix, AZ

IT Field Support Technician

Phoenix, AZ

Homenick, Bartell and Kautzer

Phoenix, AZ

IT Field Support Technician

Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware, networked peripheral devices and networking hardware products
Administration and support of system security, including system access, virus management and security patch management
Assists network and telecom groups when on site as necessary
Helping the IT Field Operations Manager identify recurrent issues and provide guidance on potential solutions
Recommend, schedule and perform PC, hardware and peripheral equipment improvements, upgrades and repairs
Monitor the performance of the drilling rig’s network hardware and wireless internet systems
Install, configure, test, maintain, monitor and troubleshoot end user workstation software and networking software products

present

Philadelphia, PA

Field Support Manager

Philadelphia, PA

Simonis, Davis and Schultz

present

Philadelphia, PA

Field Support Manager

present

Time management; self-disciplined, performance focused and work priorities setting
Engage with Divisional Leadership and stakeholders to identify and provide work flow priorities and service options based on business priorities
Contact center workforce management; volume and staffing forecasting methodologies
Performance objective development and goal setting
Supports service level improvement/ and management of field service teams and suppliers
Develop training plans based on program management and new product offerings in order to ensure field technical force is ready to handle all new products
Executes the operations plan Ensures team achieves specific performance metrics

Education Education

Bachelor’s Degree in Business

University of Delaware

Bachelor’s Degree in Business

Skills Skills

Excellent oral and written communication skills
Strong interpersonal skills
Ability to blend strategic thinking & tactical delivery of solutions
Knowledge of KONE and/or non-KONE products
Ability to work under pressure of multiple projects and deadlines
Ability to work with minimal supervision (self-starter)
Ability and desire to work in a team environment
Ability and desire to lead a technology team
Fluent in English
IT literacy

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15 Field Support resume templates

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Program Coordinator Field Support Temporary Resume Examples & Samples

Provide feedback on program execution and roll out
Prepare and monitor reports to ensure field offices or other customers are provided with comprehensive, accurate data
Evaluate vendor options providing recommendations to management
Accurately identify customer needs, resolve issues and follow up with customers to ensure problems are solved
Listen carefully to customers in order to develop solutions that meet customer needs
Maintain relationships with key field personnel to gain buy-in and support for customer loyalty
High School diploma required. AA degree preferred
Previous program or project coordination experience preferred

On Site Printer Field Support Resume Examples & Samples

Typically requires 3-5 years general experience, or equivalent combination of experience and college level education
Superior communication skills both written and verbal
Computer proficiency
Experience in a phone based remote role
Skills Oversee compliance with operating procedures and standards
Experience in call routing and processes as well as case logging systems and obligation systems

Middle Office Unit Manager Field Support Resume Examples & Samples

Demonstrate leadership within the group on a daily basis
Utilizing independent decision making to research and resolve more complex and difficult issues
Handle and Resolve Escalations
Respond to inquiries on team related issues
Monitor and Coach job performance for quality interactions and appropriate production
Instill sales mentality into team and motivate for specific focus
Coaching for inbound and outbound sales, acquisition and retention
Execute on delegated projects and Develop as determined
Provide direct supervisor with input into the review process
Involved in identifying and targeting areas in need of improvement and creating workable solutions to problems
Must be flexible to a dynamic environment of fluctuating business needs
Demonstrated initiative in gaining knowledge and participating in departmental projects
Outstanding problem resolution and training skills
Ability to troubleshoot basic to advanced technical problems
Ability to identify key results and critical solutions that support position objectives
Ability to work on multiple projects simultaneously with little or no supervision/direction
Ability to present concepts and gain support at the senior level of the organization
Ability to proactively initiate and support initiatives, which uphold all core values
Ability to make decisions that favorably impact the direction of areas of accountability
Extensive knowledge of general business principles
Ability to interact with multiple levels of associates up to and including senior management
Ability to anticipate problems and create contingency plans
Education or Training Equivalent to BA/BS, preferably in business administration, finance or related field
Complete understanding of the securities industry, including equity and option trading, and a thorough understanding of advanced product information
Ability to exercise sound judgment and independent decision making skills
Positive and professional attitude
Ability to work flexible shift assignments
Ability to develop and maintain business relationships
Call center environment experience
Minimum of two years experience within the industry
Series 7 & 66 preferred. If not currently held, must be attained within 120 days of start date
Series 9 & 10 preferred. If not currently held, must be attained within 120 days after start date or 150 days after Series 7 & 66 are attained

FAE / Field Support Manager Resume Examples & Samples

Collaborate with the sales staff to dig out opportunities, nail down the design-wins and get the technical proposal supported internally and get technical proposal adopted by customers
Lead the technical communication between AMD and assigned customers or the 3rd party which may be conjunction with AMD sales effort
Regular roadmap communication to demonstrate new technology
Build up the good relationship with team members, partners and customers in support sales team objectives
Provides specific technical skills & support on sales campaigns to AMD Embedded sales staff as well as third party sales staff that may be working in conjunction with the AMD Embedded sales effort
Assist with the development of responses to Pipelines and Design-Wins, and analyzes customer's technical objectives
Assume technical lead on technical solution proposals of assigned local projects by collaborating with BU and engineering: review and edit final technical proposals. Assume technical lead to drive the communication with assigned customers for technical issues & future roadmap alignment
Build technical credibility by developing and delivering high-impact technical presentations. Work with Sales to determine how the new technology might impact the customer and assess potential opportunities
Successfully build relationships with sales team members, partners and customers in support of sales team objectives

Field Support Engr Resume Examples & Samples

Data Ontap operating system and NetApp clustering
UNIX configuration, administration and technical support
Windows NT/2000/2003 configuration, system administration and technical support
Fibre Channel HBA configuration and installation
NAS and/or SAN storage and surrounding infrastructure
Network Attached Storage protocols experience (NFS/CIFS/iSCSI) and related required protocols (DNS, NIS, and Active Directory)
Network architectures including the roles of routers, and switches
Solid understanding of
NFS, the UNIX remote file sharing protocol
CIFS, the Windows NT remote file sharing protocol
Familiarity with
NIS, DNS, Routing
SAN switches and directors
Strong aptitude for learning new technologies and understanding how to utilize them in a -customer facing environment
At least two years of experience with NetApp systems
Ability to follow standard engineering principles and practices
Ability to travel more than 70% of the time, with minimal lead time provided
The tasks this individual is responsible for are often non-routine and unstructured, requiring creative solutions
This individual will apply attained experiences and knowledge in solving routine to moderately complex problems
Interaction
This individual must work effectively with Staff to Vice President level employees within the function, and the technical team on assigned projects. There may be communication with employees in other functions as required
Limited management direction is provided to employee on new projects or assignments as well as review of activities and priorities
The ideal candidate will be a proactive contributor and subject matter expert on team projects
To be successful, this individual must demonstrate favorable results through coaching and influencing others
A minimum of 5 years of experience is required. 6 to 8 years of experience is preferred
A Bachelor of Science in Engineering or Computer Science, or equivalent related experience is required. This individual will participate in continuing technical training and available through NetApp
Knowledge of commercial databases such as Oracle, SAP, and Microsoft SQL Server, is desired
Familiarity with multipathing software, volume managers, file systems (such as VERITAS File System), and backup software is desired
Backup and database applications and/or NetApp software (SnapDrive, SnapMirror, SnapManager) is desired

FAE / Field Support Manager Resume Examples & Samples

Develop technical relationships with customers and partners
Win new designs and opportunities (Pre-sales)
Defend/support existing wins (Post-sales)
Provide customer feedback to internal engineering/technical teams
LI-MW1

Associate Manager, Field Support Associates Resume Examples & Samples

Interface with management teams throughout Individual Life Insurance (ILI) on projects related to field support
Work with business leaders across Individual Life to ensure that critical issues are addressed through preparation and execution of strategy plan
Manage and lead special projects and initiatives and perform other related duties as assigned
Develop and prepare presentations for internal meetings as needed
Track projects, deliverables; oversee internal coordination and communication needs of team
Partner with Marketing organization as needed in the development and execution of marketing materials in support of the field
Facilitate and drive staff meetings
Supervise, develop and coach team of Sales Support Associates in terms of work responsibilities, development goals and career coaching
Complete ongoing capacity planning to effectively manage team resources and workloads
Establish challenging performance objectives for team in line with team strategy and field needs
Complete all management aspect of performance review process for direct reports, including individual development planning, interim review process and annual performance appraisal process within established timelines
Quickly gain an astute understanding of teams array of responsibilities, including, but not limited to: Expense management, Travel and Entertainment voucher process, Gifts & Entertainment rules and process, Corporate card reconciliation, Sales and Inventory reporting, Marketing material and promotional item handling etc
Demonstrated leadership experience and skills including people development, building teamwork and cohesion, strategy development, customer relationship building, and process management
Experience in project management, metrics, capacity planning and reporting
Must have strong interpersonal skills; must have excellent communication skills, both written and verbal
Must be results-oriented and must show a high level of motivation and positive attitude
Excellent problem solving skills and ability to negotiate
Knowledge of departments and organizations across Individual Life
Ability to interact effectively with high level management and executive leaders
2+ years of experience in life insurance or financial services industry and college degree preferred

Director of Pricing Field Support Resume Examples & Samples

Lead the development and execution of pricing processes and systems that support price changes within retail food service environments across multiple Aramark business units
Refine and develop training and support tools that enable our front line management teams to more effectively recommend, present and implement price changes within our client locations
Work with the Pricing Data and Analytics team to measure effectiveness of price changes, understand pricing results and develop strategies to close gaps
Work collaboratively with BU’s to align support with BU strategy, field support needs, and pricing cycles
Develop a field based support network that can support the retail pricing process, serve as “champions” in the field, and advise on key challenges or opportunities that our managers face throughout the pricing process
Develop the tool(s) used by the Pricing COE, field and BU’s to track progress, submit data and share documents including POS results, training materials, client presentations and pricing insights. A strong focus should be on creating a Front Line First focused process that minimizes time requirements on front line managers
Implement a quality assurance and review process for client presentations and price recommendations
Serve as a key member of various project teams of cross-functional resources to implement decision support strategies -- including resources from marketing, IT, finance and external partners
Become a power user of the capabilities of central pricing teams consisting of strategy, post analytics and advanced data modeling/reporting
Provide thought leadership on pricing and business practices
Bachelors Degree. MBA or Masters preferred
Minimum 7 years of experience within Retail, CPG, B2B or business consulting organizations
5 or more years of experience in operations, financial analysis or pricing process design with proven ability to driving change in these areas
5 or more years of managerial or leadership experience
5 or more years of experience managing cross-functional teams
5 or more years of project management experience
Hands on systems and operations experience
Be able to work independently and collaboratively
Strong organizational, project management and time management skills
Excellent analytical skills with demonstrated ability to solve problems
Ability to manage people and projects
Must have advanced proficiency in Microsoft Office tools such as: Excel, Powerpoint and Access

Western District IT Field Support Tech Resume Examples & Samples

Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned
Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifuntion devices and other related peripheral equipment
Performs capacity planning and analysis for new and currently installed networks. - Installs and modifies network hardware and software as required
Installs and modifies desktop computing hardware and software as required
Implements new networks from design through post installation stages including cable plants, installation, and testing
Responsible for documentation of, and ongoing asset management of, networks and all IT equipment in the region
Performs troubleshooting and repair of down or malfunctioning networks and equipment
Assists in performing ongoing optimization of networks and desktop computing systems in the region
Assists in minor computer operations maintenance and troubleshooting for Distribution Center mainframe, and provides support for Distribution Center conveyor equipment
Acts as Code I point of contact in the field for store and distribution center management
Provides oral and written reports to regional lead technician and Field Support Supervisor
Takes technical and operational direction from NEXCOM Field Support Supervisor, and Regional Lead Technician
Ensure/implement the rigorous application of Information Security/Information Assurance policies, principles, and practices in the delivery of Systems, Applications and/or Services (Hardware & Software)
Technical support experience in one or more of the following areas O/S (i.e., UNIX, Windows XP, NT/W2K, DOS, Linux, O/S 400 etc) database (Oracle, SQL Server, Dbase, Access, etc.) Point-of-Sale, electronic Messaging, desktop/laptop, printers, Applications, (Retail, Financial, Distribution/Logistics and Human Resources), Wide Area Networking (design, implementation, troubleshooting, supporting), RF networking, Local Area Network support
Working at a Help Desk or in a system support position
Utilizing automated tools for tracking, monitoring support activities
Analyzing support activities through use of automated tools to identify trends in problems, resolutions, metrics

Program Coord Field Support Resume Examples & Samples

Implement new and update existing contract account setups with external vendors
Coordinate review and acquire legal approvals of contractual agreements for account implementation
Schedule, track and process new and update vendor system setups, user access, and learning tools of vendor platform systems
Finalize vendor platform and operational process requirements to ensure accurate background check submission
Analyze program metrics in order to make recommendations to management. Includes proactively seeking feedback to identify improvement opportunities
Provide recommendations to management specific to cost and impact to gain appropriate buy in from stakeholders on program roll out
Support multiple program tasks simultaneously while prioritizing effort along strict timelines to ensure service levels are met
Perform program support activities as presented by management, which could include focus groups, collaboration meetings etc
High School diploma required. AA degree preferred
1+ years’ experience in a corporate environment
Customer service experience preferred
Previous program or project coordination experience preferred
Administrative experience required
Proficient in Microsoft Suite (Word, Excel, PowerPoint)

Program Coordinator Field Support Resume Examples & Samples

Coordinate, perform and schedule recurring processes and tasks
Research and resolve customer inquiries in a timely manner, escalating to the appropriate party when necessary
Manage inboxes and SharePoint sites related to social media and customer loyalty
Compile and analyze program information such as metrics and feedback in order to make recommendations management
Maintain project plans as requested and ensure they are accurate and updated
Research and inform management and field offices of irregularities in client activity
Provide recommendations to program manager and/or manager about cost and impact of proposed program and partners with more senior team members to gain the appropriate buy in from stakeholders on program roll out
Maintain existing team sites. Make recommendations as to content and create content as needed or requested
Develop partnerships with internal corporate departments in order to meet client needs
Ensure appropriate teams and departments are appraised of project and/or program roll out or changes
Proactively seek feedback from customers to identify improvement opportunities
1+ years’ experience in a corporate environment
Administrative experience required
Proficient in Microsoft Suite (Word, Excel, PowerPoint)

Field Support Lead Resume Examples & Samples

High School Diploma or Equivalent plus 2 to 4 years of experience in a related field
Preferred experience in opening big box retail stores to include fixtures, merchandise and supplies
Excellent communications, partnership and coordination skills are required
Must have the ability to effectively lead and direct teams
Must be able to work the following: weekends, any day, including holidays; opening, closing shifts. Will include extensive travel

FAE / Field Support Manager Resume Examples & Samples

Win new design opportunities based on AMD Embedded solutions
Support existing design wins through development, successful production launch, and sustaining activities
Provide customer feedback to AMD engineering/technical teams
Support for conferences or regional events (Presentation, Demos, and Customer Events)
Debug and problem solving of customer issues
Other duties required to support the sales team and customer base
LI - GM1

Policy & Field Support Manager Resume Examples & Samples

Develop teacher evaluation policy knowledge-base and become a subject matter expert in the use, structure, and implementation of the Advance web application, as well as relevant connected systems
Serve as primary communication liaison to schools and borough field support centers, and develop communications and materials for schools and community-based organizations, based on updates to relevant policies and operational needs
Lead trainings and focus groups for community-based organizations, borough field support centers, and school staff related to the implementation of teacher evaluation policy
Manage and develop the Advance Support Help Desk, a team that directly supports teachers, administrators, schools, and borough field support centers. Manage help desk staff and ensure that inquiries are resolved in a timely fashion. Identify high-priority issues and escalate to key ORD leadership
Provide reports to senior leadership, using quantitative and qualitative data gathered from the help desk, that identify challenges and opportunities related to the implementation of teacher evaluation
Assist in the development and implementation of a comprehensive monitoring and evaluation plan to ensure that feedback from key stakeholders informs ongoing work
Perform project and product management for the above and other workstreams within the ORD portfolio
High school graduation or equivalent and six years of experience in community work or community centered activities in an area related to the duties as described above; or
Education and/or experience which is equivalent to "1"or "2"above. However, all candidates must have at least one year of experience as described in "1"above

IT Field Support Resume Examples & Samples

Monitor and maintain computer systems and networks
Support end-users in the office for all IT issues
Install and configure software and hardware for end-users to agreed standards under the direction of the team leader
Maintain the existing PCs and peripherals to standards determined by the team leader by performing upgrades, new installations and carrying out routine procedures
Assist in the compilation and maintenance of an accurate inventory of hardware and software
Troubleshoot and diagnose hardware/software faults and solve technical and applications problems
Pro-actively provide information to users on the progress of outstanding support calls
Contribute to ensuring that the systems and software helpdesks are kept up-to-date and messages are passed on and feedback received promptly
Ideally, up to 1 year of experience in a similar function
Knowledge of Windows networks, AD, Google apps, Symantec antivirus, printers, PC and Mac devices and OS
Proficient in internet-related applications such as e-mail clients, FTP clients and web browsers
Availability to support users after-hours
Able to work independently and efficiently to meet deadlines
Excellent teamwork and communication skills

Field Support Manager Resume Examples & Samples

High School Diploma (or equivalent); BA / BS degree in Business or Marketing related field desired
Minimum 2 years experience retail motorsports dealership
Must possess strong oral and written communication skills
Must be proficient in Microsoft Office applications (i.e., Word, Excel, Power Point, and Outlook)
Excellent sales and service skills demonstrated
60% - 80% travel required. Must be open to possible relocations
Clean driving record and valid driver’s license required
Must reside in the Northern California area (relocation assistance not available)

Field Support Manager Resume Examples & Samples

Knowledge of an organization's IT purposes, activities and standards; ability to create an effective IT environment for business operations
Knowledge of and ability to utilize a variety of technical tools and techniques to guarantee service availability and ensure IT system performance
Knowledge of and the ability to utilize a variety of management skill sets and technical tools to ensure quality and high standards in IT services
Knowledge of the organization's customer support policies, standards and procedures and ability to guide customers on all company interactions

Manager, Field Support Resume Examples & Samples

Ability to work effectively with administrative staff, managers, and volunteers, including diffusing and handling employee relations issues. Handle all confidential matters with discretion. Ability to convey a positive and professional image to all staff. Excellent communications skills, which includes writing and speaking effectively in interpersonal situations and before groups of staff
Proficient in Microsoft Office products including Excel, Word Outlook, PowerPoint, Internet; Access and related computer applications
Demonstrated ability to work in a team environment with minimal supervision

Field Support Resume Examples & Samples

Manage CB Identified Global Technology Service Improvement Initiatives by ensuring consistancy of technology being used across site (for both Technology & Operations)
Evaluation of the new technologies like VDI, Liquid VDI, AppSphere in view of the site requirement and provide feedback for any correction
Business Intake and the prioritization of end user technology initiatives
Identify/recommend new ideas for Process Improvement
Manage the central inventory in terms of technology requirements and assets for the CB site
Contribute to the CB Technology Roadmaps and ensure its adherence
Technology Whitepapers Specific to the business
3rd Level Support for Infrastructure Escalations (identifies & coordinates resources, manage through completion, white glove support, etc.)
Evaluation of the problems being faced by users and take corrective/esclation steps for recovery
Build consensus between the technical and business teams and bring open issues to resolution in order to meet the project deliverables on time and within budget
Co-ordinate with the Application AD to ensure that any new requirements in terms of infrastructure are adhered to before the actual release
Ensure the India specific learnings are shared with global team and vice versa for cross-fertilization of ideas and learnings
In depth functional knowledge of the Technology tools used to plan and build end user services
Expert knowledge of the Technology organizations and processes used in firm wide product deployments
5 - 10 years of experience in end user technologies and end user technology management experience required
Proven ability to translate technical concepts to a non-technical audience and vice versa
Proven experience implementing quality guidelines, standards, and procedures
The ability to work independently and in a team environment
Demonstrated organizational and interpersonal skills
Strong client engagement skills
Strong systems skills with advanced level proficiency in Word, Excel and PowerPoint
Advanced business application and business process knowledge would be beneficial
Ability to blend strategic thinking & tactical delivery of solutions
Technical understanding of Windows OS, Web/Application server and Networking
Ability to work under pressure of multiple projects and deadlines
Ability to interpret and apply required policies and procedures
Ability to work with minimal supervision (self-starter)
Ability and desire to work in a team environment
Ability and desire to lead a technology team
Minimum 4-year bachelor’s degree in technical field or equivalent technical work experience

Field Support Liaison Resume Examples & Samples

Provide operational oversight for high-priority projects which are overseen directly by the Superintendent‘s office
Manage ongoing work streams, support implementation and provide coordination across the Superintendent‘s office to support the Superintendent‘s goals and objectives
Play a significant role in executing short-term projects critical to managing day-to-day operations in the Superintendent‘s Office
Support the alignment and delivery of professional development to schools by

Worldwide Field Support Senior Program Manager Resume Examples & Samples

Supervises assigned technical and administrative staff; including subordinate managers; and performs personnel actions including hiring and performance evaluation
Directs program activities to meet client and organization work objectives and serves as a liaison with clients to coordinate activities; negotiate tasks; and solve problems
10-12 years of related program management experience

Field Support Alameda Tier Shift Resume Examples & Samples

Closing service requests with detailed information of the resolution documented in the Footprints tracking system
Serve as a trouble ticket owner from receipt until closeout
Comprehensive understanding of IT customer support
Knowledge of industry standard Help Desk or Call Center concepts and support methodologies including ITIL

Field Support Athens Resume Examples & Samples

Operating and maintaining the Footprints tracking system; to include collecting and maintaining user profile data; and creation of reports
Resolve issues related to workstation operating system; network connectivity; application errors and user login
Ensure customer feedback is solicited and analyzed for trends; and potential problems

Field Support St Louis Resume Examples & Samples

Provide direct desktop support; once all information is gathered and telephone consultation proves inadequate to resolve the user's problem
As a supervisor; ensure other staff comply with all above requirements
The candidate must have outstanding written and verbal skills

Field Support Mandatory Resume Examples & Samples

Receiving all initial customer service requests for all network services; and supported desktop/laptop users via telephone; e-mail; voice mail; or walk-ins
Resolving customer service requests over the telephone; through desktop consultation with users; and/or by using remote management software
Responsible for developing and following SOP's; checklists; and other technical docs
The candidate must be able to troubleshoot customer problems and identify issues based on customer supplied information and determine the appropriate escalation path
Must be able to pass a government background investigation

Field Support Resume Examples & Samples

Conducting surveys to determine customer satisfaction
Provide assistance with common word processing applications; such as Microsoft Office 2003/2007; Adobe Acrobat; Outlook; and Microsoft Project
Primary focal point for providing end-user; network; and telecommunication support
Build and configure PC and laptop workstations. Re-image workstations and use disk utility software for wiping and repairing disks
Must be able to develop and follow standard operating procedures and checklists
2-5 years of directly related computer systems analysis and/or programming experience

Tactical Mission Command Field Support Technician Resume Examples & Samples

Provide Functional and Technical Support to the diverse community of Tactical Mission Command (TMC) Field Support Engineer (FSE) systems/subsystems
Assist in the instruction and daily maintenance of all TMC associated equipment with customers to assure accuracy
Provide Over-the-Shoulder Training support for all TMC users
Resolve Procedural Issues
Maintain and update an electronic database of common procedural issues and solutions or quick fixes to known issues
Assist in Implementing New TMC Subsystems
Coordinate Hardware/Software Replacements and Repairs
Assist in Fielding New Hardware
Assist in Fielding New Software Versions

Field Support Manager Resume Examples & Samples

Provide expert level of technical support for on-going job site issues by phone, email, site visits
Conduct field product training schools, provide on-site assistance when necessary
Build strong relationship with customer and their own service technician by providing timely support and communication for fast problem solving
Conduct field riding with customers’ field technicians to mentor and increase the level of service/product knowledge and skills
Report timely and well documented information regarding product performance and potential field issues
Keep track of Field Failure Rate (FFR) to identify the root cause and work closely for problem-solving
Work closely with internal team to ensure the accuracy of printing materials such as product catalog, installation/service manuals
Work closely with internal team to provide guidance for internal and external technical bulletins
Prepare activity reports as requested
Performs other related tasks when necessary

Technical Field Support Technician Resume Examples & Samples

Troubleshooting experience with complex electrical, hydraulic and mechanical systems in wind turbines
Provide technical assistance and training to site technicians during commissioning of a project
Accurately documents solutions related to complex issues
Create work instructions for field work as part of corrective actions
Recommend revisions to work instructions
Provide technical assistance to service technicians to resolve day to day issues, i.e. troubleshooting, documentation issues, and clarification of written procedures
Perform field investigations to resolve technical problems
Collect and analyze turbine performance data utilizing Vestas tools to provide technical assistance
Travel up to 75%, flexibility to work varying shifts, overtime including weekends
Vestas Service Technician III experience required or equivalent. Level 300 certification required or capable of certification
7+ years of experience with GE 1.5 specific turbine commissioning, operation and maintenance
Knowledge of turbine components and operation (Hardware, Software, Power Control, Generator Voltage and Current control)
AS degree or ASEET degree desired
Experience working with internal and/or external customers
Ability to manage expectations and drive customer satisfaction
Experience with SAP or similar ERP workflow system
Good presentation and public speaking ability; ability to answer complex technical questions or topics/matters with preparation in a way that ensures a potentially non-technical audience can understand concepts
Considered by peers to be a SME
Experience working in an environment using a decentralized, team-based approach
Ability to climb stairs and ladders at heights up to 330 feet
Ability to perform demanding work at heights and with adverse conditions during operations and when participating in emergency activities
Ability to enter and work in a confined space
Ability to pass a respirator physical and respirator fit test
Valid driver’s license and insurable by company’s vehicle insurance carrier

Technical Field Support Rep-shifts Resume Examples & Samples

Download radio and alarm panel programming information into new/existing accounts in response to telephone requests
Process requests for multiple vendor applications customized by install configuration
Complete data entry associated with downloading, including confirmation of test signals
Provide real-time installation quotes to field technicians and limited technical support to customers. Enter order information into the system for technician upsells and process payments as applicable
Troubleshoot system functionality related to radio registrations and panel programming in response to failed confirmation requests
Process data changes received via mail, fax, phone or internal ticket on Informix and MasterMind
Support false alarm research and damage claims, as well as provide support for other data cleanup projects
Six (6) months of ADT experience in inbound telephone groups (i.e.,CSG, TAS)
One to two (1-2) years of related industry experience
Ability to successfully pass data and provisioning assessments during training
Ability to type 30 wpm
Excellent working computer knowledge
Strong problem-solving and multi-tasking skills a must

Medical Device Field Support Representatives Resume Examples & Samples

Ensure that storage of Products at all Target Accounts is completed (change from horizontal to vertical)
Report any risks or additional requests from the account to the Player/Coach and the Ethicon team (ie Ethicon Field lead)
Acquire in-depth knowledge of Products while covering large territories
Interact with surgeons and surgical suite staff
Minimum of 1 year hospital or clinical work experience (i.e. RN, surgical tech, med tech, hospital tech, medical device experience) required
A documented track record of success
Organized and have excellent oral presentation and communication skills
Successfully pass applicable drug tests and background check
Must reside within Territory in an appropriate location to efficiently work at Target Accounts
Overnight travel as needed (80%)

In-house Field Support Supervisor Resume Examples & Samples

Trains new employees and participates with annual evaluations
Assigns follow ups given to IFS through Ambry Director as appropriate
Monitors assignments to ensure that projects and tasks are completed and accurate
Investigates client issues brought to IFS by Field staff and implements measures to correct
Supervises staff and acts as main IFS contact in the Managers absence
College Degree or combination of High School Diploma (minimum) and experience
General knowledge of medical billing and genetic testing
Good computer and technical skills including Microsoft Office
Minimum of one year sales support experience, preferably in a diagnostic lab or medical setting and some supervisor experience necessary

VDC Field Support Coordinator Resume Examples & Samples

Ensure the project is following contract requirements and has established primary control accurately. This may require using a Subcontractor who is a licensed land surveyor in the state in which the work is preformed, with a proven track record of experience on Kiewit projects. This role may be asked to facilitate/implement information exchanges between Kiewit and the Subcontractor
Must have a minimum of 5 years field experience as a survey CAD technician or similar
Willing to travel up to 50% of the time
Proficient written and verbal skills
Strong software knowledge of Microstation and Trimble Business Center

Field Support Supervisor Resume Examples & Samples

Oversee a team of Medicaid Eligibility Coordinators and collaborate with the DHH regional managers and/or supervisors to ensure that employees are meeting expectations
Assist in the development of standards, procedures, and best practices to ensure efficient and effective operations
Coordinate and participate in monthly meetings with the DHH regional administrator and/or supervisors that functionally oversee UNO employees
Maintain knowledge of Medicaid policies and procedures and ensure that any new changes, updates or clearances are applied accordingly
Maintain knowledge and usage of all verification systems the agency has access to
Perform special projects for DHH's regional managers and supervisors
Assist with Medicaid applications and renewals when required, and provide assistance to workers to ensure that their monthly scrolls are completed by the designated due date
Assist the Medicaid Regional Administrators and supervisors in
Conducting needs assessment for training and staff development
Ensuring strict adherence to all rules, and regulations, policies and procedures in the DHH unit
Ensuring that work production and quality meet management's established targets
Planning and coordinating training and equipment needs
Work with employees' Medicaid Regional Administrators, DHH functional supervisors, and UNO policy trainers to ensure that new employees are properly trained
Discuss training/corrective action issues with the DHH supervisor for any UNO employees who have application/renewal errors that need to be corrected
Coordinate with the UNO contract's upper management and contract support/HR staff to ensure that all administrative paperwork is completed and processed correctly, and set up the new employees' work stations
Communicate staff equipment and supply needs to the UNO Eligibility Business Administrator
Manage and report on all weekly/monthly activities of subordinates; work with DHH in assessing any issues and brainstorming possible resolutions to issues
Perform counseling sessions with employees regarding University policies and employee expectations
As requested, travel to different regional offices to help facilitate interviews and help with the coordination of the new hire selection and interview process, and coordinate the scheduling of interviews with participating DHH staff
Perform administrative duties in collecting employee payroll documentation and leave slips
Assist with creating and maintaining business process documentation and ensuring that any procedures, manuals and overall organization of units are efficiently organized and up‐to‐date
Assist Medicaid Regional Administrators and supervisors with any employee behavior issues and participate in disciplinary meetings held with UNO employees
Meet with employees' DHH supervisor that they functionally report to and conduct a mid-year and annual performance evaluation for each subordinate, setting future goals and strategies
Conduct recruitment, selection, training, supervision, and professional development of assigned staff
Other tasks as directed
Bachelor's degree or 6 years of professional work experience in lieu of degree
Excellent analytical skills, effective organizational and time management skills
Great attention to detail and follow up, and verbal/written communications skills
Minimum 2 years of professional experience working Medicaid/CHIP eligibility cases
Fluent in Spanish, Portuguese, and/or Vietnamese

Software Field Support Resume Examples & Samples

Troubleshoots a variety of difficult software problems. Performs software tests on code and enhancements
Compiles data for regularly scheduled or special reports, analysis and statements
Explains difficult or sensitive information; works to build consensus

Director Field Support Resume Examples & Samples

Lead the effort to deploy key Integrated Services programs across multiple alliance organizations and ECP locations, including deployment strategy, planning, and execution
Ensure programs are adopted and sustained at the ECP level through post-launch support efforts. Actively seek ECP feedback, identify areas for improvement, and resolve issues to drive increased program results
Work closely with doctor alliances, eye care professionals, Lab Operations, Supply Chain, Finance, Customer Service, and IT to ensure all programs are successfully carried out
Responsible for the adoption and sustainment of integrated service programs
Develop training and support strategy in collaboration with training team
Identify competencies and skills needed for future program implementations and support strategies
Successfully build and develop deployment teams to carry out implementation plan
Identify current and future areas of opportunity for new program and services offerings
Professionally represent Essilor with all customers of the program, ensuring the program initiatives directly support the needs of the customer
Ensure feedback from customers is communicated to deployment teams and cross-functional teams integrated into the related programs
Manage program resources (budget and personnel) to ensure on time and on-budget execution of programs
7-10+ years of program management, program implementation, or related experience
Ophthalmic industry experience strongly preferred
Business consulting strongly preferred, preferably within an optical retail setting
A self-motivator with an intellectual curiosity, eager to learn and grow, able to learn on their own
Proven track record of understanding and satisfying customer requirements
Strong customer service and interpersonal skills
Proven program development and execution skills
Highly developed and effective verbal and written communication skills
Travel required 50-60%

District Field Support Center Liaison Resume Examples & Samples

Participates in the refinement of system-wide accountability policy to ensure that accountability tools continue to fairly evaluate and meet the needs of our schools
Advises the Superintendency and district leadership on establishing and maintaining a culture focused on student learning and achievement, leadership development, empowerment, and across-the-board accountability for improved outcomes of all students in all schools
Attends training and professional development opportunities to ensure appropriate training and certification
Supports principals in developing comprehensive school improvement plans, including strategic plans for curriculum, instruction, and organizational management
Provides sustained and imbedded professional development in cohort schools that focuses on the utilization of data to drive instruction; the use of behavioral interventions; assistive/adaptive technology, where appropriate; and state of the art methodologies for students with significant disabilities
Assists principals and schools in compliance issues related to obtaining mandated related services for students through interaction with District 75 Office of Related and Contractual Services
Supports transition programs by visiting work-study and job training sites to assist school staff in aligning IEP goals with world-of-work experiential learning
Facilitates improved collaboration between District 75 administrators and other administrators in co-located sites by coordinating joint parent workshops via appropriate parent coordinators, supporting building council meetings and engaging all constituents in planning together for extracurricular inclusive programs
Supports the instruction of students in alternate assessment classrooms by utilizing the CCLS aligned in early grades, facilitating project-based learning in middle grades and directing movement into pre-vocational and vocational settings in the upper grades
Facilitates data collection at schools which informs mandated related services to move students toward autonomy and increased independent functioning
Supports schools involved in inclusive education programs to ensure that student progress is regularly reviewed and evaluated to maximize student articulation to less restrictive environments
Serves as a liaison to the FSCs regarding all matters related to special education that impact the schools, students, and families served by the FSC

Desktop / Field Support Technician Resume Examples & Samples

2) Must have hands-on experience with installation, configuration and troubleshooting of workstation operating systems: Windows 7, Win 8 ,Win 10 and Mac OS
3) Experience supporting a Mobile Device Management (MDM) solution (Good/AirWatch/Intune)
Windows 7/8/10 & Mac Books (120 users utilize MacBook's)
Mobile Devices (Big Apple environment and they support iPads/iPhones)
Hardware: Lenovo Laptops as well as other HP equipment
Ticketing System Service Now
Candidates will do 20% and 80% Hands on Support
Remote Support Tools: (Utilize VPN/Citrix) and 80% Hands on Support (Will perform a lot of Break-fixes)
Experience supporting a Mobile Device Management (MDM) solution (Good/AirWatch/Intune); candidate will support iPads & iPhones
Strong work ethic, be committed to customer success, and demonstrate passion for high customer satisfaction
Proven team player dedicated to providing top level, positive customer service delivery at all times
Ability to remain calm and composed when under stressful situations
Candidate needs to have the ability to think outside the box and be resourceful on complex issues
Proficient analytical and problem solving skills required
Must have strong organizational skills, ability to prioritize tasks and able to work independently
Candidates will be interfacing and supplying support daily to C-Level executives, so they must be sharp and have great communication skills along with a great personality and be able to exhibit a high level of professionalism
CANDIDATES MUST HAVE PASSION FOR HELPING PEOPLE

Customer & Field Support Assistant Resume Examples & Samples

Event Management - Generating Health Care Professional contracts and taking ownership of all the correspondence for that particular event, from the point of sending out the contracts to collating all the necessary paperwork for the payments to be made. Contracts Storage in ICD
Responsible for keeping own log and pro-actively working on all allocated events, chasing and liaising with customers as required, to achieve the target response rate
Educational and promotional Events Evidence processing via HPR system and maintenance of supporting documentation for Direct and Indirect Customer’s benefits reporting
Performs End to End Indirect Procurement flow in Ariba, Lynx, Cornerstone for Educational and Promotional Events, Services, Educational Grants, Professional Literature and maintenance of all related Compliance documentation according to HCBI manual and SoX rules
Uploading and tracking of documents through the copy approval system UNITAS keeping the relevant personnel updating on progress e.g. marketing. medical affairs
Load completed payments into the batch payment file and then to process these through SAP and Lynx. A high level of accuracy is required for this task to avoid any rejected payments and to also ensure correct amounts are being paid to customers
Travel & Accommodation Bookings Accommodation for all delegates attending meetings, following the travel policy and bookings system including support for venue sourcing as required
Organize all the logistical arrangements prior to the event and arrange for the payment of any additional expenses incurred
Interacting with HCP’s for relevant administrative support
Responsibility for administrative support and selected controls for Discounted Goods and Samples delivery to Target Customers
Organise customer mailings, supportive materials and corporate stationary for external meetings
On time reporting of spontaneous adverse events (AE) reports and quality complaints for all Janssen products
Demonstrated administrative / project management experience and technical competencies – minimum 1 year
High level of customer orientation and a passion to deliver high standards of customer service
Influencing and communications / interpersonal skills and an ability to work across external stakeholder groups and internal functions and roles for beneficial outcome
Results driven: personally driven who is reliable and inspired to achieve results
Conscientious, self-motivated, able to use own initiative and judgement, problem solving / decision making, strong oral and written skills
Strong project and workload management skills and ability to work to tight deadlines with a strong attention to detail
Willingness to challenge and improve processes, focus on compliant behavior
Collaborative, team player who is able to flexible in approach and work
Systematic / structured and proactive approach
Czech and / or Slovak (native) and English (good)

Rig Equipment Field Support Technician Resume Examples & Samples

Understand rig network protocols and remote access rig systems to troubleshoot, diagnose and resolve issues
Relay dispatch request to District Operations Supervisors for issues that cannot be resolved via phone and/or email
Gather and collect critical relative information pertaining to Rig Equipment failures in an effort to improve operation/maintenance processes and procedures
Military experience
Understand fundamentals of electrical circuits
Understand basic industrial programming languages
Work well under pressure
Professional presence and demeanor
Must be a team oriented person
Technical writing skills
Ability to develop new ideas and work independently
Creative thinker and problem solver
Work rotational12 hours shifts – weekends, days, nights, holidays possible

Field Support Service Desk Analyst Resume Examples & Samples

Resolve incoming requests for assistance from clients via telephone and email utilizing excellent customer service and communication skills
Log incidents verifying and detailing all client information, nature of issue and the troubleshooting steps taken while resolving tickets within service level agreements
Escalate tickets when necessary and work with second level support, management, or third parties acting as incident manager driving toward resolution
Troubleshoot and resolve iPad, IOS and application issues in a Mobile Device Management environment
Troubleshoot and resolve iPad and laptop connectivity and VPN issues relating to home and public networks
Resolve Windows laptop and tablet issues performing break-fix repair when necessary
Provide CRM (Veeva) application and web support including navigational, usage and how to assistance, synchronization failure and error message resolution
Provide sample management support in accordance with corporate business rules and federal regulatory guidelines
Provide all-in-one local printer support including wireless connectivity
Troubleshoot MS Outlook email issues on a variety of platforms including iPad, laptop and smart phone
Assist clients with travel and expense (Concur) application navigation and error resolution as well as business rules and guidelines
Assist clients with learning management systems (Sumtotal), Cisco WebEx and Adobe Connect navigation and error resolution
Perform related duties as needed regarding hardware warranty processing, field hardware return or deployment of new hardware
Create documentation for knowledge base articles as requested
Achieve all established monthly metrics and goals tied to phone and ticket handling
May require working remotely from home when directed to do so for additional phone coverage or under the business contingency plan
3 - 5 years' experience working with end users in a technical support role
Windows or IOS application support experience including navigation, installation and troubleshooting
Knowledge of Microsoft Outlook and Microsoft Office Suite 2010, 2016
Experience handling approximately 35 calls per day in a call center environment
Ability to assist users over the phone and comfortable with remote support tools
Experience configuring and supporting local printers, supporting remote users with connectivity and VPN issues and using ITSM or call tracking system
Familiarity with the Federal Regulatory Guidelines for the Pharmaceutical industry
Bachelor's Degree or technical courses preferred
Concur Travel and Expense Support experience preferred
Prior Pharmaceutical Sales/SFA support experience preferred
Familiarity with Veeva/Salesforce.com platform preferred
Laptop break-fix or depot repair experience preferred
The drive for self-development, the ability to collaborate, and an action-oriented work ethic
Must be able to work a 10:00 a.m. to 6:30 p.m. shift
Willingness to commit to long term temporary assignment

IT Field Support Technician Resume Examples & Samples

Regional support of remote offices for Nabors network equipment including routers, switches, wireless access points, computers, printers, and any Nabors IT owned hardware directed to be maintained or serviced at the direction of the Operations Manager
Support of the field communications package (satellite antenna, rig managers computers, etc)
Assisting the IT Special Projects Coordinator with field testing at the direction of the IT Field Operations Manager
Tracking support issues in a call-tracking system and maintaining the knowledge base
Helping the IT Field Operations Manager identify recurrent issues and provide guidance on potential solutions
Generating technical bulletins, documenting new software/hardware, and documenting changes to existing software/hardware
Setting up hardware/software for the purpose of testing new or changed products before they are released in the Nabors field environment
Monitor field networks using myAnalytics and other tools available to Tier 1 support technicians to proactively report or address potential issues in offices and field operations in the technicians assigned region

H&S Field Support Resume Examples & Samples

Field activities in offices, warehouses, construction and service sites (50%, mostly day trips)
Implementation at country level of local HSE legal requirements, and HSE strategy
Creation of local HSE documents (Risk assessments, HSE plans, Emergency response plans)
Follow up of contractors/subcontractors, including mobilization/demobilization, post-work assessment and audits when needed
Perform HSE trainings
Responsible to provide expertise and support in incident and hazardous observation investigation, as well as root cause analysis
Perform site visits, inspections and audits
Administrative tasks (20%)
Set up of training requirements according to local legislation
Provide guidance regarding personal protective equipment
Guidance to other departments in coordination of activities with subcontractors, handling of wastes and chemicals, emergency response, implementation of procedures and standards
Facilitate and/or be involved in the HSE committees, according to legal and Vestas requirements
Consolidate monthly reporting on HSE indicators
Support to Head of department in completing legal upgrade and analyses and operational requirements
Internal and external (subcontractors) audits and follow up of action plans
Maintain and support the ISO14001 and OHSAS18001system
10 years of professional experience within HSE in an international work environment and Norwegian sector – mandatory
High proficiency in Norwegian and English is mandatory; other European languages would be an advantage
Safety engineer, NEBOSH or similar education
Strong knowledge about Norwegian HSE legislation
Lead auditor in ISO14001 and OHSAS18001 – advantage
In-depth knowledge of HSE standards and best practices, quality ISO standards, concepts, processes and procedures
High expertise in contractor/subcontractor HSE management, including mobilization/demobilization, pre-qualification requirements and post-work assessment
Expertise in risk assessments, incident investigation and root cause analysis
Experience in development/implementation of work instructions , including comprehensive HSE Plans, as well as conducting inspections and audits

Field Support Manager Resume Examples & Samples

Provide leadership to a team of Field Support Supervisors and Representatives to perform service delivery using prescribed key performance indicators with regard to productivity and quality service scorecard metrics including performance management, counseling and hiring
Manage multi-channel (inbound, outbound & incident management) contact center helpdesk operations to meet prescribed service level deliverables on a hourly basis using volume forecasting and capacity management dashboard best practices
Engage with Divisional Leadership and stakeholders to identify and provide work flow priorities and service options based on business priorities
Monitor critical technical system resources to ensure consistent service delivery. Engage system vendors/administrators as needed to mitigate impact to service level objectives
Support new business opportunities by providing service menu presentations
Contact center workforce management; volume and staffing forecasting methodologies
Service quality (customer experience) management; component and attribute development and definitions
Leadership competencies in the areas of coaching, counseling, business acumen, strategic and teambuilding
Performance objective development and goal setting
Time management; self-disciplined, performance focused and work priorities setting

Field Support Supervisor Resume Examples & Samples

Coach and develop employees
Ensure quality assurance processes are enhanced and followed
Maintain and drive operational procedures and compliance
Manage employees’ overall work performance; maintain accurate records of employee work performance
Analyze viability of all requests and their resulting impacts, both analytical and technical
Effectively communicate all changes and enhancements
Adhere to and implement company policies and procedures
Recruit, hire, and train new employees per company policy and operational procedure
Ensure professional and timely resolution of any client and/or customer’s issues
Liaise and maintain positive working relationship and communication with leadership, clients, and customers
Maintain current knowledge of clients, accounts, and industry
Responsible for using appropriate judgment to protect confidential Company information
4-year college degree or related work experience
1 to 3 years of applicable team leadership experience

Field Support Assistant Resume Examples & Samples

Prepares correspondence, presentations, reports and other special projects for designated sales managers
Maintains and compiles daily and monthly sales calendars, rosters, and reports
Orders, coordinates and follows up on machine orders for field sales and service associates
Orders new hire supplies, including uniforms, safety supplies, business cards and personalized stickers
Works with field sales and service associates and corporate credit to manage and resolve customer related credit issues
Implements new account rollouts and track progress against objectives for each rollout to ensure that service objectives are met. Provides regular status updates on account rollouts to the local sales management team
Provides account pricing to local sales and service associates, as needed
Provides back-up for the other members of the administrative team in the local office

Team Manager Customer Care-field Support Center Resume Examples & Samples

Responsible for the management of front line staff, including evaluating and motivating 20-25 individuals
Responsible for maintaining productivity and quality standards on a daily basis
Responsible for ensuring service level targets are consistently met in inbound and outbound segments. Also ensures service level targets are met in the areas of incoming faxes, emails, and ACTION requests in the MasterMind queue
Handle escalations and resolve Authorized Dealer and ADT SSO concerns from front line reps, customers, and field representatives
Evaluates the effectiveness of his/her team through individual technical audits. Delivers summary reports to management on a regular basis
Coordinates and facilitates individual and team meetings to set goals, discuss progress, and identify opportunities for improvement. Administers performance reviews and merit increases for all subordinates
5 years management experience
3-5 years technical security and/or call center experience
Experience managing large team
Strong verbal and written communications
Superior Time Management
Basic computer/PC /MS Office/Windows knowledge

Field Support Assistant Resume Examples & Samples

Daily, monthly and other periodic reports and analysis for Country, District and Corporate Account Managers and for Marketing Healthcare IP and Pharmaceutical Warehouse Manager
Provide financial and decision support for key Healthcare Divisional & Marketing projects
Provide sell-out data to all TMs and upload to local Cash software, Cash maintenance & support for TMs
Take care of data quality in EBS: special prices, promotions, quantity, master data, data validation on TM request (missing turnover, PoU, customers)
Participation and engagement in SAP related projects: i.e. bill-back, masterdata, special prices database migration
Customers, employees/organisation scheme basic data administration
Create new customers and vendors and updating their masterdata

Field Support Customer Service Rep-shifts From Resume Examples & Samples

Download radio and alarm panel programming information into new/existing accounts in response to telephone requests
Process requests for multiple vendor applications customized by install configuration
Support false alarm research and damage claims, as well as provide support for other data cleanup projects
Other projects as assigned
Ability to successfully pass data and provisioning assessments during training
Ability to type 30 wpm

Merrill Edge Dedicated Field Support Associate Resume Examples & Samples

Previous experience and proven results in previous Edge operations/service roles preferred
Previous knowledge of Account Maintenance services is helpful
Strong analytical, negotiation and problem solving skills
Deliver complete and concise explanations to inquiries made via inbound calls
Ability to independently prioritize his/her workload
Demonstrate excellent verbal, written and listening skills
Focus on personal and career development (e.g. Series 7/66 licensing, career advancement)
Foster collaborative relationships within and across business units
Understand and demonstrate cultural awareness, integrity and ability to work as part of a team
Knowledge of Merrill Edge systems, products and applications desired

Computer Field Support Technician Resume Examples & Samples

Provides Information Technology (IT) services and support to Navy Exchanges, Navy Lodges, NEX Distribution Centers/warehouses, and district offices in a region and other activities outside the region, as assigned
Responsible for: technical and logistical support; user services, and maintenance of telecommunication, network, Point of Sale, RF, and Desktop computing equipment, as well as dumb terminals, printers/multifuntion devices and other related peripheral equipment
Assists in performing ongoing optimization of networks and desktop computing systems in the region

Retail Senior Merchandising Lead-field Support Resume Examples & Samples

Coordinate, plan and communicate fixture and visual needs
Lead organization and setup of all operational areas
Coordinate, plan and schedule training, and ensures associates are completing training modules in a timely manner
Escalates all issues involving non-compliance to manager
Assume lead-on-duty responsibilities
Provide daily direction and communication to associates
Provide continual evaluation of processes and procedures
Suggest methods to improve project and department operations, efficiency and service to both internal and external customers
2+ years of retail experience in a complex, large format store
Self-motivated, with the ability to work on multiple projects in a fast paced environment

Retail Merchandising Lead-field Support Resume Examples & Samples

Train and develop associates, as directed
Provide continual evaluation of processes and procedures Suggest methods to improve project and department operations, efficiency and service to both internal and external customers
Complete tasks as delegated by leadership
Ability to remain organized, pay attention to detail and meet critical deadlines
Up to 80% travel, as needed

Technical Field Support, Materials APP Resume Examples & Samples

Participate in product walk-throughs and pre-production meetings to provide direction on any issues that may arise in production and suggest preventive actions
Maintain on-going knowledge of information contained in Apparel Materials Test Procedures, SOPs and Requirements Manual. Responsible for keeping suppliers updated/trained
Audit material and trim suppliers in terms of Quality Control to align with adidas Group standards and requirements
Supervise the execution of Laboratory Accreditation Programs between official accreditor/3rrd party and suppliers
Comment accurately on color fastness for materials and trim lap dips, printing, as well as, bulk production in a timely manner to meet buy ready deadlines
Approve color on site at dye houses and work with dyestuff suppliers to achieve quality improvements when needed
Maintain and update A-01 policy including collecting signed documents and testing reports, as well as, train suppliers to ensure compliance
Conduct orientation for new material and trim suppliers and train them on quality and color to ensure adidas standards and requirements are met
Coordinate Color Standard books orders with LO materials teams and suppliers in the region and follow up with payments
Generate and release color download and reports, provide color comments and findings to suppliers and regional material teams
Strong technical knowledge in areas of materials and garment, including raw material, printing, dying and fishing
Ability to make good visual judgment and identification of color
Good communication, presentation and problem solving skills
Fluent in English both written and spoken
Good IT skills (Excel, Access and Power Point)
Minimum 3-5 year experience in textile or garment manufacturing sector

IT Field Support Technician Resume Examples & Samples

Regional support of remote offices for Nabors network equipment including routers, switches, wireless access points, computers, printers, camera systems, mobile devices, and any Nabors owned technology directed to be maintained or serviced at the direction of the Operations Manager
Install, Maintain, and Support the technology on a Nabors Drilling Rig including but not limited to the Network, Server, Camera System, and Field Communications Package which included the rigs satellite antenna, direct microwave equipment, rig managers computers, printers, etc
Monitor the performance of the drilling rigs fixed satellite antenna (Baird and Prodelin) systems, (Winegard) auto-acquire satellite systems, (Winegard) auto-acquire direct microwave cellular systems, and network related hardware such as switches, routers, and modems. Make the necessary adjustments or escalations to systems needing attention
Monitor field networks using solar winds, iDirect, and other satellite tools available to Tier 2 to proactively report or address potential issues in offices and field operations in the technician’s assigned region
Assisting the IT Department and Business Project Managers with field testing of hardware and software applications at the direction of the Business. This includes setting up hardware/software for the purpose of testing new or changed products before they are released in the Nabors field environment
Responsible for providing 24 hour on-call technical support to office and field locations
Responsible for inventory control of IT equipment
Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling, climbing stairs and the use of a stepladder. Note: Some climbing of the derrick may be necessary
Ability to travel by air or car to field locations and/or supplier sites as needed
In the event of an emergency, the employee holding this position is required to work in accordance with the Nabors Disaster Recovery Plan. During or immediately following an emergency, the employee will be notified to assist in the emergency response efforts, and mobilize other staff members if needed
Support level knowledge of the PC (Windows 7 & 10 operating systems), Printers, and other desktop peripherals
Installer & Support knowledge of the fixed satellite systems like Prodelin. iDirect and iSite knowledge a plus
Tier 2 Support knowledge of networking and networking equipment. Must have demonstrable knowledge of basic network troubleshooting. Cisco certifications a plus
Technical writing skills with the ability to accurately describe a technical problem or solution
Must have graduated High School at a minimum. Must have 4 years of related experience and a minimum of 2 years of project support experience preferred. Related Military Experience a plus as systems being used are comparable
Intermediate MS Office skills; MS Visio, and Process Documentation
Professional presence and demeanor
Ability to accurately prepare statistical and narrative reports
Ability to develop new ideas and work independently
Creative thinker and problem solver
Ability to interact collaboratively with internal and external clients
Two or four year technical degree
Knowledge or experience of drilling rig operations and rig instrumentation will be viewed positively
Industry and/or regulatory courses and training

Dir-revenue Management Field Support Resume Examples & Samples

Identify gaps in processes, standards, and training related to Revenue Management core deliverables
Direct the project management activities related to Revenue Management initiatives
Direct the change management and communications efforts for select Revenue Management initiatives
Serve as subject matter expert for cross-discipline work streams related to Sales, Finance, eCommerce, and Operations
Coordinate and collaborate with corporate, regional, and field resources to bring projects to completion
Partner with revenue management leadership to ensure appropriate training is in place to appropriately leverage revenue management business processes, tools and systems
Provide subject matter expertise to Sales & Marketing Training development team for Revenue Management projects
Document and catalogue Revenue management business processes
Plan and conduct Best Practice sessions supporting pull-through of Revenue management initiatives
Six or more years of Revenue Management work experience, demonstrating progressive career growth and a pattern of exceptional performance
Lodging/hospitality industry experience across multiple brands
Experience in developing and delivering communications and training for a global audience preferred
Anticipated travel up to 50%

Project Manager, Office of Field Support Resume Examples & Samples

Work closely with the Senior Executive Director to establish priorities and manage the various teams/projects within OFS to ensure that policies and programs are implemented effectively
Develops guides and agendas for key meeting and focus groups with external stakeholders and DOE strategic partners, as well as arranging, attending, and producing summaries of all key meetings
Assists in the compilation and analysis of quantitative and qualitative information in relation to strategic priorities, applicable projects, and emerging issues
Supports the Office of Field Support in planning, evaluating, presenting, and implementing projects involving multiple public and private stakeholders
Providing oversight and coordination of key projects
Conducts research and prepares written analyses and reports of assigned project activities
Collaboratively creates and delivers PowerPoint presentations
Conducts analysis that supports the development, adoption, and implementation of educational programs designed to meet the needs of the community and carry out the policies of the NYC DOE
Supports the Office of Field Support in identifying key findings from research projects, focus groups, and interviews
Examines and develops internal practices to inform project management, office procedures, etc
Manages, coordinates, and performs a wide variety of operational and administrative support activities on behalf of the Senior Executive Director, which include creating processes or procedures to improve the efficiency of operations across the OFS teams, assisting in the preparation and monitoring of assigned projects, and handling confidential communications and information
A satisfactory combination of education and/or experience which is equivalent to “1” above including teaching experience towards meeting the general experience in “1” above; however, all candidates must have the eighteen (18) months of managerial experience

Field Support Resume Examples & Samples

The role requires the capability to use a PC (ECDL M1-4)
Limited knowledge of English language
Good relational skills

Water Technology Field Support Resume Examples & Samples

Provide cooling water and boiler water technology as field technical support, and technical recommendations for new chemical applications
Provides support to operations and manufacturing across water technology product line
Meets with customers to develop and understand the needs for products and services. May train customers and/or field personnel on new products. Handles special projects, as assigned
Assist other Baker Hughes Downstream Chemicals water technologists in the development and commercialization of new additives, applications and customer specific requirements
Develops and evaluates plans and criteria for a variety of projects and activities to be carried out by the department and within field environment
Works closely with sales to help support customers’ needs and participates in customer interface individually and with the team of professionals
Fluent in the cooling water technology, boiler technology and industry standards
Bachelor's Degree in Engineering, Math, Physics, or Earth Sciences. 5 years related experience
5+ years of experience in Downstream Chemicals
5+ years in Water Technology and customer/technical support activities
Ability to function independently as well as in a team environment
MS or PhD in Chemistry
Supervisory Experience
5 years of water technology experience
Working knowledge of industry related water technologies

Field Support Repair Technician Resume Examples & Samples

In a repair center setting, analyzes, troubleshoots, makes repairs, resolves technical problems, and performs maintenance services on equipment or components returned to repair center by the customer
Prepares required repair documentation and maintains associated records
Conveys data and trends on product repairs to appropriate person or department to assure customer satisfaction
Escalates unusual product issues to technical support or other appropriate department
U.S. Citizen or U.S. Permanent Resident
A minimum of 3 years of experience troubleshooting electronic products to component level

Manager, Field Support Resume Examples & Samples

Work with Field Engineers to determine the root-cause and corrective actions required to resolve equipment and/or Service Ops problems. Assure smooth process interaction between Tech Support and Field Engineers to assure Veeder-Root is getting the appropriate amount of mindshare across this shared origination
Assure the Veeder-Root ASCs (Authorized Service Contractors) Training program is industry leading in quality and delivery through collaboration with the shared training department
Work with Marketing Service Managers (MSMs) to assure that ASCs and non-distributor ASCs to ensure world class service is provided to our customers. Assure smooth process interaction between Tech Support/Product Management and MSMs to assure Veeder-Root is getting the appropriate amount of mindshare across this shared origination
Work with MSMs to assess the ASCs staffing and certified technician level to ensure there are adequate service resources to meet/exceed our customer's expectations
Manages departmental resources to ensure achievement of organizational objectives through effective staffing, performance management, training, and development of associates
Work with counterparts across the broader organization to determine a strategy for how we manage paid ATG and other Veeder equipment rollouts
Support sales / Product Management as requested for customer meetings related to technical details/issues
Work with Field Engineers to support Engineering/Product Management as requested for onsite testing, data collection, and problem determination
Provide leadership in the integration of new technologies
Collaborates with leadership and finance to develop and maintain departmental budget
Track and report on departmental goals, order management operations, technical service and/or training activities, driving effective countermeasures where appropriate
Partners with Engineering and Product Management to build and maintain the quality of manual and troubleshooting materials and guidelines for new and existing products
Active as Voice of Customer (VOC) input to Marketing, Engineering and the senior executive team
Actively participate in Policy Deployment (PD) initiatives and meetings where appropriate
Bachelor's degree required with technical background and experience preferred
Petroleum service experience and operations a plus
Knowledge of Gilbarco/Veeder-Root products a plus
Experience in technical training and / or adult education
Enthusiasm and dedication to assure successful service and training operations
Demonstrated vision for change and continuous improvement
Strong focus on the customer and meeting customer needs
Supervisory experience, with a track record of successfully developing teams a plus
Ability to resolve associate and customer complaints/problems and provide follow up
Ability to accurately assess key business metrics and situations
Computer skills (Microsoft Office, graphics, etc.)

Field Support Manager Resume Examples & Samples

Minimum BA/BS in Computer Science, Information Management or other IT related field
5 years’ experience supporting Lenel OnGuard Access Control within an Enterprise environment including multiple Regional Servers
5 years’ experience managing an Enterprise ONSSI Video Management Systems
Experienced configuring and troubleshooting edge devices such as Cameras, Lenel Panels, Lenel Readers interface modules, HID proximity readers, HID iClass readers and Misc. intrusion detection sensors
Proven experience with Active Directory, Microsoft Windows 7/10, Windows Server 2008/2012 and VMWARE
IT and Project Management experience is essential
Must have a working knowledge of networking concepts and be able to provide basic network troubleshooting and support
Excellent written and oral communication skills, interpersonal skills and instructional abilities
Must be familiar with IT Security concepts and polices as well as a working knowledge of D/R and Backup technologies
Adaptive to new responsibilities; ability to multitask, perform under pressure and is detail oriented
Desire to learn and acquire newly developed industry standard certificates/recognition
Valid New York State DMV License
Certifications for Lenel, ONSSI, Active Directory and Pivot3 are highly desirable however other certifications or comparable experience in the physical security market will be considered
Proficient in the use of MS Office Applications with an emphasis on Visio and Project
Proven experience managing server and workstation images using Ghost and/or Acronis
Maintain a professional image at all times
Adhere to MTA and contractor standards of dress and appearance unless otherwise directed
Present a highly professional demeanor in performing briefings or conducting training
Be customer service oriented, courteous and collegial
Adhere to MTA and contractor guidelines for personal behavior
Ability to sit for extended periods & frequently stand, walk, stoop, and kneel
Ability to walk, climb scaffolding, and ladders
Ability to lift and move objects weighing up to 50 lbs
Ability to work outside in various types of weather
May be required to be available for evening, overnight and weekend work

Senior Field Support Technician Resume Examples & Samples

Administer, configure, maintain and ensure the 24/7 functionality of the 2 Broadway ESS
Participate in implementation of major ESS projects such as upgrades, migrations and integration of the ESS
Provide for the on-site maintenance, adjustments and repairs of the ESS - (Video Management System, Intrusion Detection Systems, Access Control Systems, computer equipment & misc. sensors)
Must independently operate, maintain, configure, inspect, diagnose, and perform software and hardware repairs of the ESS and be capable of taking immediate action to resolve malfunctions
Troubleshoot network & security related problems and adhere to MTA IT network & security policies and procedures
Works very closely with MTA IT divisions to resolve IT related problems
Maintain records associated with systems’ maintenance
Provide Systems Administration duties on the ESS to include but not limited to: Managing and administering the Lenel Region, Cardholder data, Configuring devices such as cameras, readers, sensors, etc.…
Follows MTA ESS Standards and participates in respective committees who maintain standards, systems and operations of the ESS
Works very closely with all supporting staff to ensure the ESS is operating efficiently
Minimum BA/BS in Computer Science, Information Management or other IT related field
5 years’ experience in a System Administrator capacity supporting Lenel OnGuard Access Control within an Enterprise environment including multiple Regional Servers
5 years’ experience in a System Administrator capacity supporting Enterprise ONSSI Video Management Systems
Hands on experienced configuring and troubleshooting edge devices such as Cameras, Lenel Panels, Lenel Readers interface modules, HID proximity readers, HID iClass readers and Misc. intrusion detection sensors
Demonstrated experience with Active Directory, Microsoft Windows 7/10, Windows Server 2008/2012 and VMWARE
Must have a working knowledge of networking concepts and be able to provide basic network troubleshooting and support
Excellent written and oral communication skills, interpersonal skills and instructional abilities
Must be familiar with Project Management, IT Security concepts and polices as well as a working knowledge of D/R and Backup technologies
Adaptive to new responsibilities; ability to multitask, perform under pressure and is detail oriented
Desire to learn and acquire newly developed industry standard certificates/recognition
Valid New York State DMV License
Certifications for Lenel, ONSSI, Active Directory and Pivot3 are highly desirable however other certifications or comparable experience in the physical security market will be considered
Proficient in the use of MS Office Applications with an emphasis on Visio
Proven ability to create and distribute server and workstation images using Ghost and/or Acronis
Maintain a professional image at all times
Adhere to MTA and contractor standards of dress and appearance unless otherwise directed
Present a highly professional demeanor in performing briefings or conducting training
Be customer service oriented, courteous and collegial
Adhere to MTA and contractor guidelines for personal behavior
Ability to sit for extended periods & frequently stand, walk, stoop, and kneel
Ability to walk, climb scaffolding, and ladders
Ability to lift and move objects weighing up to 50 lbs
Ability to work outside in various types of weather
May be required to be available for evening, overnight and weekend work

Georgia Gateway Field Support Resume Examples & Samples

Act as a valuable team member when supporting clients by answering questions factually and addressing all issues
Be highly visible in the field to support user adoption and issue resolution
Partner and liaise with client leadership and stakeholders on key system performance issues and resolutions
Synthesize and analyze end user issues to identify common trends
Escalate unresolved issues through appropriate channels, communicate incident progress and resolution to end users where appropriate
Encourage user adoption of new technology and minimize impact to constituent service through effective issue resolution
Support communication of temporary processing methods for critical business processes
Participate in training of client technology platform, programs, and policy

Field Support Analyst Resume Examples & Samples

General support for all PC, printer, MFD, mobile terminal, tag printer , BlackBerry, cellular phone, VOIP phone and software issues including daily customer service and problem ticket management
Coordinate daily FIS support activities with local contracted resources and business areas
Manage FIS inventory and computer equipment lifecycles
Gather requirements and respond to customer requests
General project management
24/7 off-hours support including weekends and evenings, as required
Be able to lift 50lbs and have the physical fitness necessary to work in a heavy industry environment
Strong working knowledge of installation, configuration, troubleshooting, maintenance and upgrades to all Windows desktop-based operating systems
Hands on troubleshooting of mobile Blackberry cellular devices with Blackberry Enterprise Server
Hands on troubleshooting of common smartphone and tablet devices
Proficient with Microsoft Office suite of products and tool sets
Experience with network cabling, switches, hubs, DHCP, TCP/IP, DNS , VPN and WiFi

F Customer Support Engineering Field Support Resume Examples & Samples

Fault Isolation Tool support
Field Issue Support
Control Hardware disposition and investigation support
Prognostics system (OBPHM/ALIS) improvement (requirements development and verification)
Support System tool development
Engine life data verification

Associate Manager, Field Support Associates Resume Examples & Samples

Collaborate with Associate Manager peer in establishing and executing a strategy for the Field Support Associate organization
Coach team of Field Support Associates on work responsibilities, development goals and career planning
Complete all management aspect of performance review process for direct reports, including individual development planning, interim review process and annual performance appraisal process
Oversee internal coordination and communication needs of team
Serve as subject matter expert on key responsibilities including expense management, travel and entertainment voucher process, gifts & entertainment rules and process, corporate card reconciliation, sales and inventory reporting, and use of marketing material and promotional items
Partner closely with distribution leadership to evolve support model when necessary
Manage and lead special projects and initiatives
2+ years of management experience preferred
Experience managing remote employees strongly preferred
Knowledge of departments and organizations across Individual Life Insurance preferred
Experience in project management, capacity planning and reporting preferred
Demonstrated leadership excellence including people development, building teamwork and cohesion, strategy development, customer relationship building, and process management
Demonstrated ability to create a climate in which employees feel engaged, build highly collaborative relationships, and push to improve performance
Results-oriented with a high level of motivation and positive attitude
Proven ability to quickly solve problems
Demonstrated ability to negotiate and collaborate
Ability to motivate individuals while driving toward common team goals
Passion for developing talent for increasing levels of responsibility
Demonstrated success at attracting outside talent and hiring top performers
Strong communication skills, written and verbal

Field Support Technician, NC Resume Examples & Samples

Identify and/or troubleshoot problems and interface with external service providers on a wide range of issues to include networks, Microsoft Exchange, Active Directory, DNS and DHCP
Create and manage Microsoft Active Directory objects to include computers, security groups, distribution groups, and users
Monitor, troubleshoot and repair basic network problems to include the management of internal office cabling
Test locally approved hardware for compatibility and usability with customer gold images and other baselines
Maintain and update disaster recovery procedures

Field Support Engineering Technician Resume Examples & Samples

Work with site personnel, Field Support Engineer, Regional Operations Manager, and Performance Engineering Team to maximize plant availability, efficiency, and other performance metrics
Provide engineering support to on-site staff for issues relating to overall facility and individual turbine operational performance; facility infrastructure, including substations, collection systems, communication systems, and roads; and administration and oversight of service provider agreements
Provide hands-on technical troubleshooting support to operating wind farms in order to address faults and other non-routine conditions
Perform turbine QA/QC inspections and detailed technical audits
Train site personnel to perform turbine QA/QC inspections
Perform detailed maintenance inspections (e.g., boroscope)
Provide technical support for new project mechanical completion and commissioning
Provide technical and QC support for CIMs and major retrofits
Provide technical oversight of OEM and service providers prior to warranty expiration
Provide technical support and assist (hands on) with replacement and repair of major components
Assist in ensuring compliance with safety and quality requirements and best practices
Monitor facility operating statistics in comparison to expected performance
Identify and address positive and negative operational trends
Collaborate with Energy Assessment and Performance Management staff to ensure proper equipment operation and maximize facility performance
Support commissioning of new wind farms
Act as on-the-ground point of contact for operational excellence, best practices, and standard operating procedures programs
Perform root cause analyses
Participate in technical and health & safety audits and reviews
Support Development and Construction teams on wind farm engineering issues
Provide post warranty technical support and identify retrofits to improve performance and reliability of the WTG’s
Work with Central Maintenance to determine alternative replacement part compatibility’s and specifications
High School diploma or equivalent; completion of one or more turbine technical training courses preferred
3+ years relevant experience in wind energy, including experience with SCADA systems; some installation, commissioning, main component replacement and service experience preferred
Proficient knowledge of Microsoft Office software

Field Support Resume Examples & Samples

Specialist: Bachelors degree in Engineering or other relevant field
IT literacy
Knowledge of KONE and/or non-KONE products

IT Field Support Technician Resume Examples & Samples

Technical support for a number of stores within a geographic location to include
2+ years of IT Systems Support experience
Knowledge of basic networking and telecommunications
Demonstrated ability to work independently and/or on a team and meet deadlines

Research Associate, Core Field Support Resume Examples & Samples

Effectively function as a Primary Regulatory Contact for JFRC which includes
Day-to-day management of regulated field trials
Maintaining USDA Compliance Notebooks
Be point of contact to ensure compliance (includes compliance training for JFRC staff as needed)
Input information into Compliance website (HUB/BTM)
Conduct required field inspections (current year trials as well as post-trial monitoring)
Participate in any site inspections by USDA, et al
Execute field and/or greenhouse experiments according to protocols to meet established deadlines, exercising independent judgment and discretion as appropriate. Field work will be on the Johnston Farm but likely includes outlying locations as well. Greenhouse work will be in Controlled Environments at Johnston
Maintain, organize and summarize data associated with field and/or greenhouse experiments
Organize and supervise work of Research Assistants and/or temporary/contract employees while ensuring work is performed in safe and efficient manner
Provide support for new, unproven techniques/systems to collect field and/or greenhouse data relative to phenotyping plant responses to various environmental conditions
Serve on cross-functional teams to ensure all operations are completed in an efficient and cost effective manner, consistent with DuPont Core Values (Safety, Ethics, Respect for People and Environment Stewardship) and/or to operate under the Research Management System (RMS) environment, with a continuous improvement philosophy
Monitor quality of field and/or greenhouse trials throughout the year, utilize available tools and leverage available knowledge to characterize any data quality or quantity concerns

Manager, Project Field Support Resume Examples & Samples

Supervises Field Support Coordinators 10 – 15 in total providing direction, ongoing coaching and performance feedback, development, and proper allocation of resources
Deliver excellent employees for Documentation and Inventory and Tool Management
Secure all required training and education, for Field Support Coordinators both full time employees and third party contractors
Support enhanced business performance, quality and efficiency through improved motivation, loyalty and employee satisfaction
Coordinate priorities and deliverables between groups. Regularly communicates with personnel in other departments including supply chain and Technology R&D
Ensures field support coordinators follow excellence, business processes, and utilizes SAP transactions correctly
Implement processes and best practices as necessary and required for the team
Strategically ensures scalable department to meet new project needs
Creates KPI’s and ensures that targets are met by monitoring and reporting on those KPI’s.Forecasting headcount and establishing budget yearly for the Field Support Coordinators
Manages additional work as assigned by manager
5 years of experience in a management position in inventory/finance/controlling/contract management in large industrial or construction companies
Preferred BS in finance/economics/quantity surveyor or equivalent
Good understanding of SAP, its modules and functionalities
Know the value chain and key processes
Good knowledge of financial guidelines and principles
Understanding of reporting tools
Basic Wind turbine site construction knowledge incl. civil/BOP engineering
Cross cultural insight and understanding
Ability to align objectives of the function with business strategy
Ability to select/retain Field Support Coordinators and build a strong Field Support Coordinator Team
Coach and develop
Ability to drive and lead change
Improve policies and procedures to advance business performance

Field Support Executive Resume Examples & Samples

Hold a current driving licence and have access too/own your own vehicle
Proficient in Microsoft Office, especially in Excel
Experience in the customer service arena, evidence of using their initiative, field based
Experience of working well with others and can demonstrate self-motivation, personal organisation and attention to detail
Ability to pick things up quickly, grasp basic technical processes to retrain. Confidence to be field based, locating and visiting stores
Experience of training, experience of visiting stores and being field based, working to a journey plan
Well presented, organised, personable, quick to establish rapport, patient, able to work on their own whilst being fully motivated to meet call targets and objectives

Field Support Multi Site Coverage Resume Examples & Samples

Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures
Assists in the training of new and existing employees
Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor
In the absence of onsite personnel, may perform any of, but is not limited to the following duties
Filing and labeling of documents and other materials for storage and retrieval
Manage all aspects of the Ricoh Center in the absence of the Site Manager or Supervisor
Performs Front Desk Receptionist duties
Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment

Ahg-applications Engineer / OEM Field Support Resume Examples & Samples

Manage the integration efforts of our OEM partners by fielding their questions on protocol usage and purpose as well as troubleshooting their errors
Communicate effectively with multiple entities within the ASSA ABLOY organization from business development, to sales, to software R&D in order to track the progress and completion status for our OEM partners’ development and support efforts
Work in a self-directed way so as to quickly respond to the development challenges that each OEM encounters
Work in concert with our OEM partners, certified integrators, regional employees, and national staff to support complex field deployments
Perform certification testing for our OEM partners and report those results to the interested parties in ASSA ABLOY
Provide extensive product training to the OEM’s customer support staff for their position as the first line of support for the integrated products
Exhibit the skills and patience necessary to represent ASSA ABLOY to end users, channel partners, and OEMs with confidence
Deliver excellent customer service to both external and internal customers

Global Head of Field Support Resume Examples & Samples

Hire, train, supervise and appraise direct reports
Develop a work schedule that incorporates the needs of the customer and Inmarsat and provide a monthly update to ABU Operations team
Lead FSRs as they perform their duties
Schedule FSRs daily maintenance activities
Build customer satisfaction through identification, tracking, reporting, and successfully overcome all technical issues for assigned airlines using Inmarsat IFC
Be a strong customer advocate inside Inmarsat to help engineers and management understand and appreciate the customer's views and negotiation points
Technically support the customer as a liaison between line operations and INMARSAT departments
Aggressively contribute to the resolution of all in-fleet problems, assisting the efforts of affected support and engineering organizations within INMARSAT
Develop and maintain a thorough and accurate knowledge of all INMARSAT products, testing, harnesses, and associated equipment. Requires that employee maintain knowledge of product revisions and modifications
Operate as an IFE / IFC subject matter expert on Inmarsat systems
Schedule site personnel to weekly shift patterns pursuant to the customers’ flight schedules
External contacts include routine daily customer contacts at the Line Maintenance senior management levels
Respond to all airline issues related to operation and maintenance of our IFE / IFC systems. Provide technical guidance and assistance to customers in troubleshooting and resolving system & interface problems
Monitor failure trends and possible quality or reliability problems. Communicate findings with Product Engineers/ Reliability to ensure accurate, timely resolution
Investigate and resolve system operation and / or maintenance issues, including identifying the size and scope of the problem, reporting and implementing a recovery plan, utilizing areas of expertise elsewhere in the company
Consistently exhibit professionalism in order to enhance our customer's perception of the company
Manage the day-to-day activities of staff in support of key company strategies and execution
Assist in coaching, developing, cross training and mentoring Inmarsat employees to create a learning environment that encourages them to understand better the efforts and effects of the operations of Inmarsat
Aircraft maintenance experience essential
Avionics/ IFE / IFC experience desirable
Excellent communications skills (verbal and written)
Must hold a valid Driver's Licence
Ability to pass extensive security and background checks for Airside access
Airline maintenance operations and 24/7 technical support experience highly desired
10+ years of experience in a technical field such as Electronic Engineering, Information Technology, or Software Development
5+ years of experience in service oriented support
1+ years of experience with Incident / ticketing processes
May require international travel, up to 50% of time, to other line station locations to provide relief from time to time as required
Must hold a valid driver's licence and be able to meet the requirements of the airport authority for access and vehicle operation on their premises
Must be able to work any shift, weekends and holidays and be part of an on-call rota
EASA CAT A1 or B2 licence with avionics specialism and relevant aircraft type rating is preferred

Logistics Field Support Resume Examples & Samples

Associates Degree + 2 years or HS degree + 6 Years
US citizenship; ability to obtain a Secret clearance
Communication Skills - Report to Government Representatives and Navy Command

Field Support Analyst Resume Examples & Samples

Install, configure, test, maintain, monitor and troubleshoot end-user workstations and related hardware and software in order to deliver the required desktop service levels
Assess the need for and implement performance upgrades to PC hardware, including the installation of CPUs, I/O and NIC cards, hard disks, ribbon cables, hard drives, RAM, memory chips, CD-ROMs, and so on
Collaborate with network technicians/administrators to ensure efficient operation of the company’s desktop computing environment
Where required, administer and resolve issues with associated end-user workstation software products
Receive and respond to incoming tickets, calls, and/or e-mails regarding desktop problems
Answer to and perform moves, adds, and changes (MAC) requests as they are submitted by line managers
Ensure that physical desktop connections (i.e. RJ-45 Ethernet jacks, RJ-11 telephone modem jacks, connectors between PCs and servers, etc.) are in proper working order
Prepare tests and applications for monitoring desktop performance, then provide performance statistics and reports

Field Support & Integration Engineer Resume Examples & Samples

Assist ViaSat’s customers with the planning and execution of maintenance, troubleshooting and repair efforts
Ensure complete and accurate documentation and records of all maintenance work performed on customer aircraft
Travel to customer maintenance locations on short notice to support troubleshooting and repair operations
Provide training to maintenance vendors and airline personnel on installation and maintenance of the ViaSat IFC solution
Ensure all required and preventative maintenance is performed in accordance with company, airline and EASA regulations
Establish and maintain working relationships with airline partners, and third-party maintenance personnel
Provide remote assistance to support diagnostic checks on ViaSat IFC equipment installed on customer aircraft
Provide a timely remote response and resolution to any service inquiry related to installation and maintenance
Ensure all install aids and equipment required to maintain the ViaSat IFC service is available and up to date
Assist Line Maintenance Manager in the development of improved maintenance and preventative maintenance of the ViaSat IFC solution

Field Support & Integration Engineer Resume Examples & Samples

Ensure all required and preventative maintenance is performed in accordance with company, airline and FAA regulations
Provide a timely response and resolution to any service inquiry related to installation and maintenance
Ability to travel up to 50%, including internationally

IT Field Support Technician Resume Examples & Samples

Provides tier-two level support for all of the technology that is deployed within their area of responsibility
Monitors and tunes systems to achieve optimum performance levels. Responsible for ensuring data integrity by evaluating, implementing, programming and/or managing appropriate software and hardware solutions
Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation
Administration and support of system security, including system access, virus management and security patch management
Implementation of software upgrades, including firmware revisions, operating systems, production software upgrades and other enhancements as required
Responds to requests for technical assistance remaining on-call evenings and weekends for emergencies. Varied working hours may be required to accomplish technical solutions
Coordinates and conducts end user training sessions as needed
Works closely with EVHC IT, operations management and field staff to provide overall system support as required for proper system operation
Installation, configuration and deployment of desktop computers, laptop computers, printers, modems, phones and other computing and telecommunication devices at Company’s corporate office and remote operations centers
Installation and configuration of operating system and application software, upgrades and patches
Troubleshoots and resolves desktop and laptop computer problems and application software issues
Responsible for documentation and maintenance of asset inventories
Performs cabling connections and organize wire closet activities as needed
Assists with operational duties in company computer and communications facilities
Coordinates and schedules vendor support, maintenance and repairs
Assigned to specific system support as skills and training allow such as Multi-EMS Data System (MEDS)
Functions as a team member within the IT department as well as local Operations
Maintains and produces required reports from Technology Service Request process
Participates in key committees and attend meetings as required for good coordination of effort and proper communication of system status
Documents and revises procedures as needed
Assists network and telecom groups when on site as necessary
Subject to on-call and call-in status
Adheres to all company policies and procedures
Attend Information Systems technical and security training sessions
Report information systems security problems
As necessary, performs installations and upgrades to hardware, operating systems and software. Schedules and performs installations and upgrades and maintains systems in accordance with established IT policies and procedures
Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines
MS Windows system administration experience preferred
Experience in the installation, administration, and support of enterprise systems
Strong analytical, problem solving, teamwork and customer support skills required
Effective oral and written communication skills with the ability to interact effectively with end-users, peers and management

National Field Support Manager Resume Examples & Samples

Managing, coaching and supporting a team of 13 Brand Support Executives (Merchandisers) to ensure our high standards are delivered
Effectively recruiting, training and developing the Brand Support Executives
Motivating and driving high team performance to achieve targets
Managing the related budgetary requirements and maintaining costs

Lead-field Support Technician Resume Examples & Samples

Complete configuration, installation and support of equipment in a Microsoft Windows environment to the specifications of client proposals
Troubleshoot and resolve computer and telephony related issues when contacted by Clients
Responding to inquiries from all employees via peoplesoft case. to provide technical assistance and support
Installation of software/tools when necessary with appropriate approvals
Installing new hardware (servers, printers, computer work stations etc)
Setting up user accounts, permissions and passwords
Assist the field support technicians to perform the assigned task
Perform analysis and diagnosis of complex PC problems for end users, and recommend and implement solutions
Develop and maintain an inventory of all IT assets including history of hardware failure, repair, installation and removal
Perform periodic system maintenance
Place and escalate vendor service calls when necessary to resolve hardware or software failures
Conduct research on computer products in support of PC procurement and development efforts. Evaluate and recommend products for purchase and vendors for association
Prepare IT budget considering the manpower strength, its forecast, and to upgrade IT infrastructure for better operations productivity
Write technical specifications for purchase of PCs, networking hardware and related products
Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations
Work with external vendors to gather quotes, identify the best & least quote for procuring IT equipment
Work on IT budget understanding the future business needs/expansion
Familiar with the BCD Travel standard concepts, practices and procedures relative to technical support within the Enterprise ICT Organization
Relies on personal experience and independent judgment to plan and accomplish tasks set forth by this position
PUC
Minimum 5 years of experience in the similar field
Familiar in installing and maintain MS office tools and windows OS
Knowledge of basic Networking and Desktop Support (2 year minimum)
LI-LOCS Bangalore IN

Engineer, Field Support Resume Examples & Samples

Instruction/training of customers on proper use, operation and maintenance of Rockwell Products
Bachelor of Science degree in Electrical or Mechanical Engineering discipline or Associates Degree and 10 years experience and / or military experience
5 or more years of successful site support or controls engineering. Must have strong customer relations experience. Must have strong report-writing skills
Valid driver’s license

Snl-telephone Imac Field Support Technician Resume Examples & Samples

Must have computer skills including Microsoft Office Suite experience
Must have an understanding of the OSI model
Must have operational knowledge of many telecom, electrical testers, hand tools, power tools and some networking tools
Ability to work extremely flexible hours and support on-call duties and shift work may be required
The successful candidate shall have a minimum of a high school diploma and 1+ years of experience providing technical IT support in a corporate setting. Must understand IT Service Management and delivery within industry best practices framework such as ITIL

Field Support Manager Resume Examples & Samples

Bachelors degree in Electromechanical Engineering
Working as field support manager or specialist for minimum 5 years
Knowledge of KONE products

IT Field Support Technician Resume Examples & Samples

Answers evaluates and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
Problem identification and resolution resource, including answering questions, providing advice, troubleshooting, and following-up to assist users. Coordinates user problem resolution with other departments if necessary and tracks and reports recurring problems
Logs and tracks issues using problem management database and maintains history records and related problem documentation
Interfaces with end users to acquire, move, add, or change desktop/laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
Analyzes and corrects problems using documented procedures, available tools, and personal knowledge and skills
Brainstorms with team members to resolve more complex problems and escalates difficult issues to Team Lead for more technical assistance
Keep peers/manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
Learns current inter-company retail software systems and aid current IT team in support and troubleshooting
Coordinates preventative maintenance and vendor services as necessary
Participates in creation and maintenance of IT standards and procedures
Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics
Usage of Technical Expertise: Acquiring and applying technical and functional knowledge in one's own technological area of specialty
Minimum 3 years verifiable technology remote support
World class customer service skills
Industry certifications a plus

Field Support Rep-kona, HI Resume Examples & Samples

Performs specialized projects as assigned
1+ years of experience in a customer facing position
Strong analytical, organizational, multi-tasking, and problem solving skills

Field Support Rep Resume Examples & Samples

At least 1 year of merchandising or field operations experience preferred
Experience with routers, air cards, hardware/software installation, and network connectivity preferred , ,
Demonstrates strong organizational, multi-tasking and problem solving skills

Senior Field Support Technician Resume Examples & Samples

Troubleshoots and resolves system service failures by identifying and analyzing the situation and provides corrective actions
Programs, installs, and tests new security hardware and software releases, system upgrades, evaluates and installs patches and resolves software related problems
Monitors systems activities and fine tunes system parameters and configuration to optimize performance and ensure security of systems
Provides senior level expertise on decisions and priorities regarding systems architecture
Engages with facility management and building operations teams on current infrastructure projects
Evaluates existing solutions and infrastructure and provides recommendations
Reviews system designs and functions as a project lead as required
Facilitates the establishment and implementation of standards and guidelines that guide the design of security solutions including architecting and implementing solutions
Manages and maintains the hardware, software and connectivity to the electronic security systems

Director, Logistics Field Support Resume Examples & Samples

Leverage operational expertise, translate business needs into process steps and activities, and lead knowledge transfer across the network
Outstanding Leadership skills
Extensive knowledge of WMS and LMS applications
Understanding of Strategic Planning processes
Ability to present materials to large groups- Good public speaking skills
Ability to self-motivate, work with a sense of urgency, multi task and prioritize
Manage with a detail-oriented approach to work
Capable of working in a cross-functional environment
Ability to travel approx. 50-75% of the time, Emergency travel may be required without notice based on business need

IT Field Support Analyst Resume Examples & Samples

Troubleshooting data issues as related to manufacturing processes
Troubleshooting hardware interface and production equipment issues
Responding to multifaceted challenges and solving complex issues
Managing factory software releases, risk and validation live in production
Implementation and analysis of high-level business initiatives across manufacturing
Support manufacturing trials
Coordinate incident response and escalation
Analysis of key performance indicators and system efficiency
Enable superior quality and production capacity using advanced technologies
Training and coordination of team members on the team knowledge base
Share knowledge of plant floor technologies
Requires an Associate’s degree in computer science or equivalent training/education
Prior manufacturing work experience
Knowledge of CBSD systems and manufacturing process
Experience with database tools and relational data flows
Well-developed multi-tasking capabilities and experience under pressure
Ability to thrive in an extremely fast paced environment
Experience with software development lifecycle / formal processes in software development
Knowledge of computer applications (i.e.: Microsoft Word, Excel, PowerPoint, Access & Project, Windows, Visio, etc.) required
Knowledge of Windows environment and computer hardware and software at an intermediate or advanced level
Experienced working with senior level executives
Excellent customer service skills, strong attention to details with excellent follow up
Ability to hear and speak to employees and outside business associates on the phone and in person
Ability to see the letters and numbers on a personal computer screen and on memos, reports and other documents (near vision)
Ability to lift and push/pull up to 50 lbs
Ability to adhere/respond to established time frames and schedules
Ability to work overtime, weekend and after hours along with an on call rotation

VDC / BIM Field Support Coordinator & Modler Resume Examples & Samples

Work with project teams to establish a good working relationship & understand the project, assist with organizing and implementing procedures to collect all data necessary to properly work plan and build the work
Work with designers and the project team to make sure there is a clear understanding of the contract requirements for maintaining survey information during the design and construction phases. This includes incorporating existing conditions, early construction data collection, how all site changes, and as-built information are recorded through the life of the project for proper turnover at completion
This role may assist or advise the job team in the acquisition of all survey / machine control equipment along with the latest updates and proper communications setup. This will require the role to understand how to choose the most productive cost effective solutions utilizing best practices, current technologies, and solid vendor relations
This role will need to understand design and construction concepts related to
Geometry - CL, vertical profiles
Surfaces – Boundaries, triangulation, break lines, feature naming, styles
Corridors and cross sections in both Microstation, Civil 3d and Trimble Business Center
Work with the VDC Coordinators to maximize usefulness of the design intent model for use with survey layout, machine control and work planning use cases. This will include assisting the designers with development and release of the design intent model for proper use in the construction use cases needed by each project team
Work with project team and internal KIE resources to implement a sound plan for file storage, data management, and document workflows related to work planning and survey use cases

Snl-telephone Imac Field Support Technician Resume Examples & Samples

Fostering of excellent relations with the Customer and the team on behalf of Black Box
1-year experience installing and maintaining wire and cable infrastructure in an environment equivalent in scope and complexity to Sandia
Operational knowledge of the basics of three-tier network architecture
Operational knowledge of the basics of passive-optical network architectures
Knowledge of industry standards for installation and maintenance of communications infrastructure components (cable and electronic components)
Operational experience supporting telephone and network equipment changes and installations
Operational experience testing, verifying, and documenting changes to telephone and network system equipment
Ability to follow documented procedures in the execution of daily activities
Ability to track circuit detail

Manager Field Support Resume Examples & Samples

Secure required permits (raffle, parking, liquor, etc.)
Negotiate with vendors (rentals, food, entertainment, etc.)
Coordinate and manage layout of event site
Serve as contact person for event site personnel, support personnel, and vendors
Recruit, train, and manage volunteers (event committees and day of event volunteers)
Coordinate all printed materials (save the dates, invitations, programs, signs, etc)
Ensure sponsors receive appropriate recognition based on sponsorship benefits/guidelines
Ensure printed materials conform to company branding guidelines and receive approval from communications prior to printing
Ensure events incorporate elements of passion, education, and AHA mission
Coordinate Live & Silent Auctions (manage item packaging, cataloging, displaying items day of event, and auction close-out)
Coordinate registration areas
Organize and coordinate all transportation and delivery needs
Ability to plan work, organizes time, maintain workflow and multi-task. This includes coordinating and directing the work of subordinate staff engaged in various administrative functions
Proficient in Microsoft Office products including Excel, Word Outlook, Powerpoint, Internet; Access and related computer applications
Must determine the urgency of problems and the most effective method for resolving them. Ability to conceptualize, reason through problems, strategize, make effective decisions, and develop alternative solutions promptly
Ability to work evenings and weekends, as needed. Periodic travel within the affiliate
Must have the ability to lift at least 20 lbs from the ground to waist level with or without reasonable accommodation
Satisfactory background checks upon offer of employment

Software Field Support Resume Examples & Samples

Serve as a primary on-site point-of-contact for customer system configuration and operation issues for the digital lithography system
Understand and troubleshoot system communication and configuration issues
Work directly with customer representatives to solve problems in order to make the system operational
Interface with the development team, as necessary, to provide support to the customer
Travel to customer sites, primarily in Asia and provide on-site support
Training of on-site support personnel in required debug and maintenance activities
8+ Linux System Administration
3+ years in a customer-facing IT support role
Deep understanding of system administration in a Linux environment (CENTOS, UBUNTU, RHAT, SUSE etc)
Strong experience with networking protocols and IP stack configuration and debug
Experience working on a multi-processor (20+ node) environment
Demonstrated analytical, problem-solving, troubleshooting and debug skills in an IT environment
Should be able to independently manage the small to medium LINUX environment
Install, configure and manage PXE, Diskless clients
Advance Scripting skills ( Shell, Perl, Python etc )
Linux on non-stock x86: (e.g ARM or embedded x86)
Serial console setup on BIOS(EFI)/bootloader/kernel/init sides, IPMI (especially IPMI SoL)
Embedded HW setup. E.g SoC/pc104 – etc
Experience in customer-facing support and response

Field Support Supervisor Resume Examples & Samples

Completion of an Associate’s
2+ years previous supervisory (recruit, train, performance management) experience
2+ years previous office management experience
Intermediate Microsoft Office Suite (Word, Excel, PowerPoint, and Outlook) experience
No Immigration Sponsorship available for this opportunity
Completion of a Bachelor’s degree
1+ year of experience in a sales organization
2+ years Executive Assistant experience
Demonstrated ability to motivate and develop a cohesive support team
Strong customer service skills, with experience interacting with both internal and external customers

Engr, Field Support Resume Examples & Samples

Consultation regarding the application of products, technologies, manufacturing processes and industry-specific applications
Project and site management support including management of project activities such as scheduling, budgeting and human resources to ensure that the project meets the customers and Rockwell’s expectations
Development, implementation and execution of predictive and preventive maintenance programs
On-call emergency service support and troubleshooting assistance (24X7)
Bachelor of Science degree in Electrical or Mechanical Engineering discipline or the equivalent of 10 years experience
Ability for local travel greater than 50% of time

100

IT Field Support Technician Resume Examples & Samples

Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
Logs and tracks issues using problem management database, and maintains history records and related problem documentation
Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects

101

Engr Senior, Field Support Resume Examples & Samples

Product and system start-up, system integration support, and production optimization
Identification and correction of hardware failures, firmware problems and programming deficiencies, as well as the implementation of hardware/firmware updates and upgrades
Instruction/training of customers on proper use, operation and maintenance of Rockwell Products
Travel to remote work sites from the service engineer's field office city location will also be required. (Work assignments at remote city locations may be for extended periods of time.)
5 or more years of successful site support or controls engineering

102

Field Support Technician LED Resume Examples & Samples

Participate on the Planar-Leyard installation team at the customer site by installing LED components and by repairing non-functioning LEDs during initial product installation
Provide post-installation LED repair services for LED customers as needed
Ensure quality by following manufacturing process instructions in order to repair LEDs correctly and minimize product waste
Effectively communicate equipment and process information to others, using both oral and written means
Determine if product should be repaired in the field or returned for rework at Planar or Leyard, and facilitate return process if needed
Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
Ability to successfully remove and install SMD LEDs with fine pitch as small as 1.25mm, without burning / damaging the adjacent LED or board
Ability to operate a temperature controlled soldering iron
Ability to operate a hot air De/Solder rework station with adjustable air flow, and with temperature ranging from 100 to 500 degrees
Skilled in using software applications, including Microsoft Office
Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
Experience installing and troubleshooting AV equipment preferred

103

Field Support Technician Led-chicago Resume Examples & Samples

Responsible for quality and quantity of finished work
Ability to handle stress
Ability to pass security and background checks for secured installation sites
Ability to travel frequently (Up to 80%), often on short notice, and outside the US if necessary
Must be flexible to accommodate customer schedules, often working non-standard hours and weekends as necessary
Two years of experience in a technical role, either manufacturing or repairing small electronics
Experience with Video Wall technologies preferred

104

Field Support Mgr Resume Examples & Samples

Associate Degree in technical discipline or equivalent
10 years management or technical leadership experience in the Diagnostics or Scientific Products business
Must have a proven track record in providing high level of on-site customer service
Must have excellent communication skills, oral and written

105

Field Support Manager Resume Examples & Samples

Manages and coordinates field operations for all Customer Service functions within geographically defined district. This includes meeting defined district goals and objectives. Forecasts personnel requirements through maintaining effective communication with Sales, Professional Services and other Service organizations
Manages direct reports. Conducts salary and performance reviews. Coaches. Guides the creation and implementation of individual career development plans. Schedules training for Customer Engineers as needed. Communicates and enforces all EMC policies and procedures. EMC Proven Professional Certification desired
Assigns account responsibilities effectively utilizing all available resources. Implements both Corporate and Customer Service policies and procedures and recommends revisions based on local business needs and areas of expertise
Ensures high degree of customer satisfaction through both direct and indirect contact. This will include maintaining close customer contact during the resolution of problem situations. Valid driver''s license and reliable automobile. Must carry a pager, travel required for customer contact
Schedules installation and service calls as required. Insures that the Installation Planning Document is completed for all installations. Monitors all local customer service actions to assure they are clearly communicated to all involved parties in a timely manner (Customers, Technical Support, Sales, Professional Services and other Service personnel). Assists Sales in presenting EMC to potential customers. Resolves account management problems. Provides Strategic Account interface as assigned
Maintains awareness and is personally involved in the management and resolution of customer situations and equipment and software problems. Acquires technical support as needed to minimize equipment downtime. May frequently negotiate with peers to facilitate allocation of resources to speed problem resolution
Directs the efforts of a diverse group of Technical and Service Account employees engaged in the oversight, installation, repair, modification and preventive maintenance of equipment, networks and software. Performs efficient spare parts management in area of control. Responsible for assuring the accurate and timely administration and reporting of customer account activities utilizing both local and corporate systems resources and databases. Maintains customer files and office records of all local service activities
Top Secret Clearance, SCI

106

Installation Engineer & Field Support Resume Examples & Samples

Installing equipment at customer’s premises
Responding to technical queries from customers, staff and distributors, general support
Training of customers plus facilitating the efficient handling of customer returns

107

Desktop Field Support Resume Examples & Samples

A+ Essentials,Experienced
Hitachi Data Systems,Experienced
Any storage hardware experience, HP or EMC

108

Sustainment Automation Support Management Office Field Support Technician Resume Examples & Samples

The Sustainment Automation Support Management Office (SASMO) Field Support Technician is responsible for providing dedicated automation support to the various logistics automation systems and fully supports the US Army Logistics Information System (LIS)
Provide functional and technical support for, but not necessarily inclusive of, the following LIS portfolio of systems: SAMS-1E, SAMS-2E, SAMS-IE, PBUSE, CSS-VSAT, and CAISI 2.0. Need to have an understanding of the interface between the aforementioned systems and SARSS-1 interface
Distribute new Army LIS/equipment to SASMO customers; distribute new Software Packages, Engineering Change Proposals (ECP) and Incremental Change Packages (ICP) to SASMO customers and maintain Historical Library of System Software and Change Packages
Maintain and issue Logistic Information System (LIS) “Floats”, monitor Contract and Maintenance Support (Warranty/Maintenance Repair), provide User Level LIS Sustainment Training, restore equipment to operation by replacement of line replaceable unit, troubleshoot automation equipment and systems to the degree required for isolation of malfunctions to specific hardware or software
Extensive knowledge of SAMS-IE (functional, technical, & networking), SAMS-1E, SAMS-2E, CAISI 2.0, VSAT, and Networking
Military experience in MOS 92A or 25B
Experience as Computer Systems Repair Technician
Knowledge of SASMO’s software and hardware on a functional, technical, and managerial level
Knowledge of TCAIMS-II and RFID
Ability to use PC
Ability to handle stress and work well under pressure
Ability to use MS Office
Listening skills
Interpersonal and people skills
Requires a minimum of 3 years of experience serving in a CSSAMO or SASMO section
Requires IAT Level II certification
Active Secret security clearance required

109

Desktop Analyst, Field Support Resume Examples & Samples

75% Under limited supervision, functions as the customer’s second level support for hardware and software requests; Uses personal discretion and independent judgment with knowledge of various computer operating systems and software components to analyze and resolve software problems. Assist with adding or removing a variety of hardware devices and/or software functionality. Solve as many issues on first contact to meet Service Level Agreement standards (customer service metrics). Triage to next level or group as appropriate
10% Enter resolution information regarding hardware and/or software issues into call management/ problem tracking system; Follow up with customers to ensure that resolution is satisfactory. Monitor progress on open tickets in the system, and escalate any unresolved issues to senior team member/management
10% Provides assistance on special projects as necessary, including the design, development, documentation, analysis, creation and testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications and provide training to customers via telephone of functionality of such hardware/software
5% Assist in other Client Services areas during peak periods staff shortages, incidents backlogs, and projects
4+ years’ experience
Possesses working knowledge of most of the technical platforms
Strong service orientation and focus
ITIL Foundation v3
Has a good verbal and written communication skill
Working knowledge of continuous process improvement methodologies and customer satisfaction measurement practices
Has good to above average problem solving skills and able to implement solutions for moderate to difficult problems
Demonstrates the ability to be flexible and deal with change both internal and external to the organization
Sony Pictures - CA - Culver City Area & Studios

110

Specialist Field Support Resume Examples & Samples

Up to 2 years experience working in a technical support role via telephone and email
Up to 2 years experience in multiple database entry and reporting functionalities
Proficient in Microsoft Office Products
Individual must be at least 21 years of age to participate in the required business vehicle plan
Individual must possess a valid Driver's license in good standing
Associate’s degree or 1-2 years of vocational technical training
Experience with Fire Safety Panels
Fire Safety or Hardware technical support experience

111

PC Field Support Associate Resume Examples & Samples

Installing, operating, maintaining, repairing and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios
Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations
Troubleshooting and solving technical issues related to end user equipment hardware and software
Ensuring customer satisfaction is achieved
Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well-versed in installing windows, software, applications, antivirus and patches
Demonstrated ability to read and understand technical manuals and schematics
Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access)
Able to manage time and priorities effectively
Able to work efficiently with minimal supervision 6. Proficient in working with end-users remotely
Demonstrated expertise in Microsoft Windows 7 and 10
Familiar with Active Directory security and policies
Outstanding communication skills to relate with team members and support workers

112

Field Support Data Integration Engineer Resume Examples & Samples

Site Support interaction with customer, action resolution (AR) review, analysis and decision making related to data accuracy and program processes relevant to support aircraft DD250 and delivery, Non-Aircraft equipment delivery, or operational site standup and sustainment operations (Sustainment Data Build (SDB) – including As-Delivered BOM - Sustainment Parts Information Record (SPIR) - Joint Technical Data (JTD) - Logistics Reference Data - Electronic Equipment Logbook (EEL) - Reference & Initialization Data)
Perform data modeling/mapping/mining and Extraction, Transformation and Loading(ETL) activities
Apply data quality forensics and participate in assessments of SDP and/or Supplier data submissions
Support coordination with assigned users, application teams, and Suppliers, to understand issues and needs; prioritizing, determining solutions, and implementation of Action Requests (AR) resolution
Support the logical and systematic conversion of customer or product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints
Participate in functional analysis, timeline analysis, structured improvement activities, detailed trade studies, requirements allocation and interface definition studies to translate customer requirements into system specifications
This position is designated as a 3rd shift assignment. The incumbent candidate would be expected to be assigned to 1st and 3rd shift on a rotational basis, pending a period of On-the-Job Training (OJT)
*Must be a US Citizen or legally authorized to work in US as a permanent resident. This position is located at a facility that requires special access
*Must have the ability to obtain a Secret Clearance prior to starting
Bachelor's Degree from an accredited college with 4 years experience or 9 years experience without a Bachelor's degree
Management and manipulation of data using Microsoft Excel and/or Access - Performing Data Extraction, Translation, Migration and Loads
Performing data quality audits/verification
Application of Data Modeling, Profiling or Analysis techniques to establish patterns and trends
Microsoft Office applications (to include MS Project)Proficiency with computer systems, data management concepts, and database structures
Reading, Writing, and Applying Structured Query Language (SQL) to extract, process and manipulate data
Outstanding interpersonal, communication, and problem solving skills with the ability to handle multiple tasks simultaneously
Prior Aviation, military experience
Bachelors or higher

113

UK Field Support Manager Emergency Lighting Resume Examples & Samples

Supporting the implementation of the strategic direction for the Product Lines in association with the wider strategic direction for the UK
Feed UK market intelligence, VOC and regulatory requirements to the Product Line team and UK Field Marketing Manager Emergency Lighting
Train and develop sales personnel and customers so that they become product advocates
Liaise & leverage the sales team to drive order intake and revenue generation through the different channels to market, utilizing ‘in country’ sales forces and dedicated sales personnel
Deliver technical presentations to external and internal customers in order to drive sales growth within the UK
Understand UK legislation to ensure NPD and portfolio meet these requirements
Support UK team on major bid projects in terms of tender documents and client presentation
Gain local market understanding within the UK market, including benchmarking of competitors and Voice of Customer / Voice of the Business
Contribute to New Product Development process in cooperation with the central Product Management team and UK Field Marketing Manager for Emergency Lighting, providing market specific requirements linked with local certification and market VOC
Provides specialist advise to the UK Sales organisation on products and standards
Provides specialist advise to customers on products and standards
Work with the UK specific marcom team: supporting local exhibitions and advises on promotions, catalogue/leaflets and demo content
In conjunction with the Product Manager and UK Field Marketing Manager Emergency Lighting, develop competitive product analyses (tear downs, benchmarking, competitors’ product comparison) to build a strong sales argument for our products
Supporting marketing teams in content creation and deployment of campaign materials
Minimum of 3 years product management and/or business management experience
Technical sales experience working within the Lighting industry
Understanding of specific markets and products – emergency lighting preferred
Demonstrated experience in developing business strategy, planning, and budgeting, analytical skills
Ability to engage in highly technical sales, strong presentation and training capabilities, and knowledge of distribution channels
Ability to travel regionally up to 50% of the time
Fluency in English is a must along with native language
Self-motivated, accepts ownership for results, takes initiative
Ability to communicate, present and negotiate at all levels in and outside the organization; professional presence

114

Field Support & Installment Technician Resume Examples & Samples

Active participation in design and manufacturing of each custom 1055 Conduit Bender
Conduct Run-off testing for quality checks prior to shipment to customer
Assemble and Install 1055 Conduit Bender at customer location
Provide field and/ or remote support for customers. Includes training customers on correct use and maintenance of the bender as well as troubleshooting and repairing once installation is complete
Utilize root cause analysis to ask in depth questions in order to resolve in field equipment problems
Partner with the customer and engineering to promptly resolve equipment challenges in the field
Communicate detailed description of technical problems to engineering as required
The ability to understand the needs and challenges of our end user customers and articulate a solution of the requested need
Support Continuous Improvement efforts
When not travelling or working on a new conduit bender order, individual will provide customer support for the other Greenlee products. This will include e-mail and phone interactions. Additionally, support Continuous Improvement efforts and projects
Associates Degree or Certificate in technical area of study
Minimum (2) years of experience with tool applications

115

Line Field Support Analyst Resume Examples & Samples

Good experience of working as a field support, willing to travel
Good desktop and infrastructure support experience
1st and 2nd line support experience
Good knowledge of Microsoft products
Experience of creating, maintaining and installing laptop and desktop build images
Knowledge and experience of Lenovo desktop and laptop devices
Able to manage time, workload and prioritise based on call severity
Strong customer facing skills
Good communicator
Problem solver
Keen to learn
Methodical and process driven
Able to work effectively under own initiative
Ambitious
Good understanding of Active Directory
Qualification in MS technologies

116

Head of Distribution Operations & Field Support Resume Examples & Samples

12 or more years of experience in Insurance, Distribution, Operations and/or Change Management area
5 or more years managing teams of people, including managing other managers
Enterprise-wide project management experience
Experience managing multiple priorities, high performing teams
Proven analytical thinking and problem solving skills
Experience successfully managing and effectively implementing large scale projects; multiple stakeholders with competing demands
Change Management and training experience
Coaching and influencing stakeholders with no direct authority
Manages staff, providing appropriate training, coaching, and development. Responsible for performance and talent management
Oversees the project activity across the team, establishing overall direction, defining key results, establishing goals, and identifying critical success factors
Provides guidance to the team on processes, methodologies, tools, and training that can be used to support the initiatives and institutionalize the processes and develop a culture with a bias for learning, improvement, and action
Partners with global and regional, and local development teams on strategic initiatives and projects
Drives the development, implementation, and institutionalization of best practices around project execution and change management
Ensures performance metrics and measures reflect the business strategy, track progress, capture the impact of changes, and identify further opportunities for continuous improvement
Develops, maintains, and grows strong, collaborative relationships across the regional and global business, including senior leadership
Leads the development of implementation plans for enterprise-wide initiatives that includes communication, change management, process improvement, project management and development
Demonstrates an ability to create 'win/win' solutions through leadership, influence, facilitation, and teamwork
Communicates project updates, issues, and escalation, when appropriate, to leadership and executives
Eliminates roadblocks, resolves issues, and aligns people and the organization in the overall effort

117

Field Support Manager Resume Examples & Samples

70% - 80% travel required. Must be open to possible relocations
Must reside in the Kansas City, MO or surrounding market
Will be supporting Nebraska, Missouri and Kansas

118

VTC Field Support Manager Resume Examples & Samples

Managing service delivery staff to ensure service levels and objectives are met
Assisting in managing activities related to customer requirements, budget challenges, human resource needs and plans for new business development within assigned area
Facilitating customer relationship and satisfaction while ensuring adherence to company policies and processes

119

Phone Field Support Manager Resume Examples & Samples

Implementing operations improvements to meet established objectives across multiple facilities
Investigating matters of significance, recommends and implementing appropriate course of action
Implementing business processes and assisting in process improvement initiatives in order to enhance customer service

120

LED Field Support Technician Resume Examples & Samples

Maintain a high level of attention to detail
Demonstrate exceptional customer service skills with customers in urgent or tenuous situations
Demonstrate flexibility by adjusting practices, if necessary, to accommodate work priorities as instructed
Suggest improvements to process or product to ensure consistent results, reduced costs, and increased efficiency
Repair equipment in the field to meet manufacturing standards
Ability to maintain acceptable standards of office conduct
Ability to come to work demonstrating timely and regular attendance
Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
Mandarin language skills a plus

121

IT Field Support Technician Resume Examples & Samples

Support of regional offices for Nabors equipment including network devices, computers and peripherals, IP camera systems, mobile devices, and any Nabors owned technology at the direction of the Field Services Manager
Install, maintain, and support the technology on a Nabors drilling rig including but not limited to network devices, computers and peripherals, IP camera systems, mobile devices, and wireless field communications via satellite, digital microwave, and mobile broadband systems
Terminate and install low voltage communications cables
Monitor the performance of the drilling rig’s network hardware and wireless internet systems
Proactively report or address potential issues in offices and field operations
Assist with field testing of hardware and software applications
Track support requests in our ticketing system
Identify recurrent issues
Position requires outdoor field work in challenging environments at times
Position requires the ability to perform physical work such as lifting and carrying, pulling, pushing, reaching, squatting, kneeling, climbing stairs and the use of a stepladder
Experience and Educational Requirements: High School Diploma
Four years Information Technology related studies or work experience
Knowledge of network systems support and troubleshooting
Intermediate MS Office skills
Ability to travel as needed
Oilfield related rig operations or rig instrumentation experience
Two-way satellite internet systems experience
Related military experience
Cisco certifications
Related project support experience

122

Director, Associate Experience, Field Support Resume Examples & Samples

Bachelor’s degree in Human Resources, Business, or related field and 3 years’ experience in human resources, operations, or related field OR 5 years’ experience in human resources, operations, or related field
2 years’ supervisory experience
Additional Preferred Qualifications
3 years’ experience managing human resources-related projects
Human Resources certification (for example, Professional in Human Resources (PHR), Senior Professional in Human Resources (SPHR), or Global Professional in Human Resources (GPHR))
Project Management Institute (PMI) or Project Management Professional (PMP) certification

123

Field Support Supervisor Resume Examples & Samples

Ensures appropriate resources allocation and prioritizing. Provides guidance to employee on time management and ensures best allocation of their time so that ongoing internal and external customer satisfaction is maintained
Enables and provides guidance to individual to utilizes data, metrics and system tools to ensure efficiency and to maximize customer experience
Acts as a change champion and support organization in managing through change
Evaluates performance and provides coaching and development opportunities
Communicates with other related departments to coordinate work and resolve issues as needed. Provides internal/external customer feedback and leads/participates in internal teams/projects related to product or process quality, new product development and improvements, services and other areas as needed
Maintains knowledge of Company products and services and customer support knowledge as well as changes and developments in the industry affecting work activities. May participate in outside industry groups and forums related to business activities
Customer service skills including discovering and exploring customer’s needs, experience working with customers and maintaining good customer relationships
Experience installing and troubleshooting Company equipment, as well as customer training preferred
5-7+ years related work experience, with in-depth experience in the area supervised or business experience in the groups supported
Demonstrated leadership skills and business management perspective

124

WM Ops Head of Field Support Services & Integration Resume Examples & Samples

Bachelor's Degree required
Prior Operations experience required; minimum of 15+ years of Wealth Management experience including experience servicing Wealth Management Financial Advisors/Clients
Prior experience implementing workflow solutions for a Wealth Management organization
Experience with Wealth Management Retirement Products
Demonstrated leadership and vision in leading and driving strategic initiatives
Excellent people manager displaying a collaborative work style and commitment to get the job done
Excels at operating in a fast pace, community environment while being adept at multitasking
Strategic thinking and influencing skills
Ability to partner with Senior Management in both Operations & the Business
Ability to communicate effectively using various mediums (verbal, written, presentation) both upward and with peers
Sharp analytical skills and attention to detail
Strong networking skills
A demonstrated commitment to high professional ethical standards and a diverse workplace
Ability to look at situations from several points of view
Ability to respectively challenge and debate issues of importance to the organization

125

Field Support Technical Representative Resume Examples & Samples

Achieve and maintain specific customer satisfaction goals as defined by the Head of Global Field Support
Develop and maintain excellent working relationships with all internal and external stakeholders
Complete assigned tasks as required to meet schedule
Work collectively with the customer airline’s maintenance, engineering and planning teams to ensure all issues are identified and resolved in a timely manner
Support all technical aspects of Inmarsat systems installed on the customer fleet, including but not limited to preventative maintenance, fault isolation, troubleshooting, software loading, hardware replacement and fault rectification
Ensure that all the required maintenance and preventative maintenance is performed in accordance with agreed contractual terms and procedures
Provide a comprehensive level of reporting of all technical issues and resolution actions internally and externally and escalate issues as appropriate
Review all relevant documentation including but not limited to AMM amendments, TSM’s FIM’s and SB’s to ensure the information is accurate and appropriate
Provide on-site guidance of the IFC to maintenance staff and airline personnel
Ensure all tooling and equipment required to maintain the IFC is available and up to date
Assist Line Maintenance management in the development of improved maintenance and preventative maintenance of the IFC
Provide technical and operational training to airline personnel as required
Monitor and record the LRU repair workshop findings to help identify trends relating to both returns with no fault found and units failing with a similar cause. Use this information to justify and propose additional training or service information bulletins to better inform engineers. The OEM could also use this information for further follow-up and design improvements
Must have a strong understanding of airline operations and legislation
In-depth knowledge of the relevant technologies is preferred
Ability to interpret all technical manuals and schematics including engineering orders supporting the installation and repair of the IFC system
Computer skills including Microsoft Office preferred
Ability to travel domestic and Internationally (extensive and frequently)
Ability to work holidays, weekends and all shifts based on airline schedules and available aircraft ground times
Fluent spoken and written English Language
Associated degree in related discipline preferred

126

Field Support Crew Team Member Resume Examples & Samples

Preference of 2 years of field experience
Able and willing to work in Washington summer weather 10 hours a day
Organizational and time management skills to effectively complete assigned workload within defined timelines and in accordance with established standards
Must be OSHA 10 Certified, or become certified through Jacobs provided safety training prior to field work
Must work well in a team environment
Must have a valid Driver’s License

127

Software Developer / Engineer Field Support Resume Examples & Samples

Understanding of the existing software architecture and interactions between the various modules comprising the system
Development of additional functionality and capabilities in a manner consistent with the current software design principles
Integration of functionality provided by other developers into the existing framework such that it looks like it was always there
Support for infrastructure software issues at customer sites for initial tool deployments
Training of long-term field support personnel in these debug and troubleshooting areas
3-5 years of relevant experience
Experience in a customer-facing development role highly desirable
Deep knowledge of C, familiarity with C++
An understanding software architecture and design principles
Ability to work in a team and take input from other members in coordinating work
Ability to travel (up to 25%) and support troubleshooting and debug of prototype and Beta installations in the field

128

Field Support Resume Examples & Samples

Create a seamless, positive, customer-centric experience for all state workers, in an effort to continue increasing state ownership of the system
Local office staff and supervisors who are responsible for distributing DHS resources (CCAP, RIW, SNAP, TANF) and Medicaid/other resources
Bachelor's Degee or equivalent work experience
6+ years work experience
Key activities of these roles include, but are not limited to

129

Field Support Rep-south Worth, TX Resume Examples & Samples

Performs and completes preventative maintenance and independently troubleshoots and repairs kiosks onsite and remotely
Responds to dispatch calls during scheduled shift between the hours of 8am and 8pm as needed
Manages and maintains all kiosk parts, repair tools, merchandising product, and equipment
Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners, and managers and employees
Properly cares for and maintenances of all company issued property such as car, phone, laptop, parts, tools, and inventory
Supports Regional Operations Supervisor (ROS) with administrative responsibilities
2+ years of electrical or mechanical equipment repair, troubleshooting and maintenance experience
Ability to work in a variety of weather conditions including extreme weather

130

Director, Field Support Center Resume Examples & Samples

Oversee and interact daily with teams carrying out discrete segments of work. Check and guide work at frequent intervals throughout the work day
Lead and coach managers and supervisors to ensure dispatch personnel are completing assigned work in an efficient manner with the highest level of quality
Provide technical supervisors with communication on technician’s progress, performance and problems
Ensure dispatch activities are properly assigned in the field, and that appropriate manpower and quota has been entered into our systems to support customer demand
Coordinate quota maintenance and Field Operations schedules within workforce management system
Monitor incoming phone, email, and text traffic in order to maximize performance and assure accuracy, and prompt service to our technicians, call centers, and customers
Ensure the efficient and timely coordination of customer installation and repair assignments
Ensure field compliance with corporate dispatch and service standards, policies and procedures
Oversee the hiring and training of personnel in proper work methods, quality standards and subscriber / customer relations
Support dispatch staff to ensure that all dispatch functions occur on-time and in an orderly, efficient and effective manner
Work closely with regional, call center, and technical operations senior management to solve process, training, and system issues impacting the collective operations
Develop, communicate, and implement strategic operational plans for the Field Support Center
Conduct regular cross functional and skip level meetings to identify operational and employee issues impacting the operation
Analyze existing operational processes, determine, and implement process, system, or training recommendations to reduce operations costs, improve the customer experience, or improve operating effectiveness. Work closely with IT on system enhancements and recommendations
Interact and provide read-out on Field Support Center operations to senior management on a regular basis. Notify senior management of regional activities and issues
Accountable for the monitoring of assigned budgets
Analyze the needs of departments and establishes prioritize
Select, develop, and evaluate personnel to ensure the efficient operation of the function
Provide back-up for other departments as needed
Ability to deliver work products within deadlines in a high stress and volume environment
Ability to effectively multi-task; simultaneous manage numerous efforts and tasks
Excellent verbal and written communication skills including good grammar and a well-modulated speaking voice. Able to provide clear and easily understood instructions (in English) over the phone and/or in writing
Excellent interpersonal skills, mature judgment and ability to work well with others in a high-pressure, fast-paced environment. Cooperative and positive attitude toward customers and employees
Strong team management and leadership skills. Able to motivate team members and provide honest and constructive feedback as needed
Proficient in problem solving. Able to quickly and effectively analyze complex scenarios and find workable solutions in a rapidly changing work environment
Advanced proficiency in Microsoft Windows, Microsoft Office (Works/Word, Outlook, Excel, etc.) computer systems, calculator, telephone and related business equipment
Experience utilizing field work force management and dispatching tools. Preferred experience with cable industry workforce, billing and GPS systems such as CSG, Arris, and Sagequest
Must be punctual and able to maintain good attendance, including the potential to work after-hours, holidays or week-ends as needed by the operation
7+ years work experience in operations management, preferably dispatch or field service management
4+ years of management / team leadership experience required overseeing a large operations center or personnel group, including manager and supervisor level positions
4 + years telecommunication experience with experience in operating HFC plant operations, broadband operations, Customer Service and/or telephony services
Must have a strong technology background with a high degree of understanding in a wide variety of cable technologies coupled with a working knowledge of operating software, and computer hardware
Demonstrated proficiency in handling progressively complex roles with increasing levels of responsibility
Excellent prior work performance history
Proficiency in workforce management systems
Must be able to travel on a regular basis to field locations throughout the country and to our second Field Support Center location in Des Moines, Iowa

131

Field Support Technical Lead Resume Examples & Samples

Bachelor's degree in related area and / or equivalent experience / training
Three (3) or more years of relevant experience
Thorough knowledge of desktop and business / technical support systems
Demonstrated skill at project management processes. Demonstrated ability to construct and execute test plans for hardware and software. Experience conducting hardware and software tests, analyzing test results and producing reports of conclusions and recommendations
Requires interpersonal skills in order to work with both technical and non-technical personnel at various levels in the organization. Demonstrated skill providing technical training to users at various levels of skill. Experience developing and administering formal technical training to users at a variety of levels. Ability to elicit and communicate technical and non-technical information in a clear and concise manner
Experience in use and knowledge of complex scripting languages. Demonstrated ability to configure and customize moderately complex software
Advanced skill at creating technical documentation for complex processes and applications
Broad knowledge of IT-related products and services. General knowledge of other areas of IT. Demonstrated skill in configuring, troubleshooting and supporting end user client systems including desktop, laptop and mobile computing devices
Working knowledge of enterprise system functions, dependencies and interactions and ability to use this information to troubleshoot
Thorough knowledge of unit's business processes. Working knowledge of organization computer requirements, recommendations and policies including security standards
Demonstrates problem-solving skills. Working knowledge of desktop and business / technical support systems
Working knowledge of IT Project Management techniques/processes utilizing Microsoft Project/Microsoft Project Server

132

Field Support Supervisor Resume Examples & Samples

Oversee a team of Medicaid Eligibility Coordinators and collaborate with the DHH regional managers and/or supervisors to ensure that employees are meeting expectations. Assist in the development of standards, procedures, and best practices to ensure efficient and effective operations. Coordinate and participate in monthly meetings with the DHH regional administrator and/or supervisors that functionally oversee UNO employees. Maintain knowledge of Medicaid policies and procedures and ensure that any new changes, updates or clearances are applied accordingly. Maintain knowledge and usage of all verification systems the agency has access to. Perform special projects for DHH's regional managers and supervisors. Assist with Medicaid applications and renewals when required, and provide assistance to workers to ensure that their monthly scrolls are completed by the designated due date. Assist the Medicaid Regional Administrators and supervisors in: Conducting needs assessment for training and staff development. Ensuring strict adherence to all rules, and regulations, policies and procedures in the DHH unit. Ensuring that work production and quality meet management's established targets. Planning and coordinating training and equipment needs. Work with employees' Medicaid Regional Administrators, DHH functional supervisors, and UNO policy trainers to ensure that new employees are properly trained. Discuss training/corrective action issues with the DHH supervisor for any UNO employees who have application/renewal errors that need to be corrected. Coordinate with the UNO contract's upper management and contract support/HR staff to ensure that all administrative paperwork is completed and processed correctly, and set up the new employees' work stations. Communicate staff equipment and supply needs to the UNO Eligibility Business Administrator. Manage and report on all weekly/monthly activities of subordinates; work with DHH in assessing any issues and brainstorming possible resolutions to issues. Perform counseling sessions with employees regarding University policies and employee expectations. As requested, travel to different regional offices to help facilitate interviews and help with the coordination of the new hire selection and interview process, and coordinate the scheduling of interviews with participating DHH staff. Perform administrative duties in collecting employee payroll documentation and leave slips. Assist with creating and maintaining business process documentation and ensuring that any procedures, manuals and overall organization of units are efficiently organized and up‐to‐date. Assist Medicaid Regional Administrators and supervisors with any employee behavior issues and participate in disciplinary meetings held with UNO employees. Meet with employees' DHH supervisor that they functionally report to and conduct a mid-year and annual performance evaluation for each subordinate, setting future goals and strategies. Conduct recruitment, selection, training, supervision, and professional development of assigned staff. Other tasks as directed
Bachelor's degree or 6 years of professional work experience in lieu of degree. Excellent analytical skills, effective organizational and time management skills. Great attention to detail and follow up, and verbal/written communications skills. Minimum 2 years of professional experience working Medicaid/CHIP eligibility cases
Fluent in Spanish, Portuguese, and/or Vietnamese. 1 year supervisory experience

133

Field Support Supervisor Resume Examples & Samples

Contributes to development of Veterinary Software and Services-(VSS)-FSR strategy, operating policies and procedures and leads/contributes to process/other improvements based on evaluation of existing procedures and business needs. Identifies problems, obstacles and opportunities and proactively takes action to address issues. Strives for continuous improvement
Experience working in a Fast Paced and growth environment
Personal computer skills, including Microsoft Office-excel and powerpoint

134

Field Engineer, Field Support Technician Resume Examples & Samples

Responds to initial technical support inquiries, resolves routine issues and refers more complex inquiries to Senior Field Engineers
Replaces defective units/components as appropriate at customer sites, sometimes after normal business hours
Will provide field support services to customers in solving problems incurred in the installation and/or operation of hardware/software products
Will deliver pre and post-sales installation services at customer sites including installation, maintenance and repair of products and services to ensure all function properly
Will provide technical support services to customers including troubleshooting, problem resolution and diagnosing equipment interface problems during installations
Ability and flexibility to work extended hours when necessary to maintain client satisfaction
REQUIRED SKILLSET NEEDED*
Linux Experience is a strong plus
Hardware Troubleshooting and Repair is a required skill
Electro-Mechanical Technical Skills-Repairing/Replacing/Deploying/Troubleshooting of Printers, Scanners, Workstations, Hard Drives, Servers, etc

135

Client Support Director Field Support Resume Examples & Samples

Minimum of 10 years experience in ticketing business
Minimum of 8 years of managerial experience
Demonstrated success in operations, client relations, and project management
Experience with higher level Ticketmaster system skills is required
Strong working knowledge of Microsoft Excel, Word, and PowerPoint
Sound judgment and critical thinking abilities
Demonstrated ability to select, manage, and lead a team in a growth oriented, fast paced, changing environment
Good listener with outstanding interpersonal qualities
Highly motivated team player who contributes to an atmosphere in which people work together, enthusiastically and effectively, and produce outstanding results
Lead by example; effective in working with and through others
Direct experience managing a team of over 10 client support staff
Proven track record of project management where projects have had an impact on all Client Support Areas

136

Field Support Rep-worth, TX Resume Examples & Samples

Using personal vehicle, travels to assigned kiosks and collects movies from machines. Keeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes)
Minimum of 1 year of experience in a customer facing position required
Must be able to effectively communicate and collaborate with others
Must be able to work in a variety of weather conditions including extreme weather

137

Supervisor, Field Support Center Resume Examples & Samples

Assign field support center activities in the field (i.e., for one or more Regions, Areas or Systems)
Supervise and interacts daily with a team carrying out discrete segments of work. Work is reviewed frequently and against milestones, budgets, schedules and quality standards
Ensure the efficient and timely coordination of customer installation and repair assignments
Ensure field compliance with corporate dispatch and service standards, policies and procedures
Monitor incoming phone and text message traffic to maximize performance, assure accuracy and maintain an efficient and effective operation
Verify that all jobs checked-in have accurate and thorough information and are checked-in by COB
Confirm that all routing functions are completed accurately and on-time. Jobs assigned should be routed on the correct day, to the proper technician
Coordinate training of personnel in proper work methods, quality standards and subscriber / customer relations
Notify regional management of local activities and recurring dispatch problems
Produces reports on FCC regulations, not done/reschedule reasons, phone statistics, etc. Information will be prepared from CSG reports
Provide Technical Supervisors CSG reports on technician progress and performance
Ensure that Field Support Center functions occur on-time and in an orderly, efficient and effective manner
Work with Lead CSR to assure accuracy of pending CSR orders and the accuracy of Completed Work order verification. Work order verification should be a combined function of both the Dispatch and Customer Service Departments
Support Field Support Center staff to ensure that all dispatch functions occur on-time and in an orderly, efficient and effective manner
Provide back-up for other departments as needed
Ability to work well in a high stress and volume environment
Excellent verbal and written communication skills including good grammar and a well-modulated speaking voice. Able to provide clear and easily understood instructions (in English) over the phone and/or in writing
Excellent interpersonal skills, mature judgment and ability to work well with others in a high-pressure, fast-paced environment. Cooperative and positive attitude toward customers, employees and Mediacom Corporate
Strong team management and leadership skills. Able to motivate team members and provide honest and constructive feedback as needed
Proficient in problem solving. Able to quickly and effectively analyze complex scenarios and find workable solutions in a rapidly changing work environment
Proficient in use of Microsoft Windows, Microsoft Office (Works/Word, Outlook, Excel) computer systems, calculator, telephone and related business equipment
Able to proficiently use all of the dispatch tools including but limited to CSG, Tech Director, Arris Reporting, Walled Garden, BOB, SageQuest, etc
Punctual and able to maintain good attendance
Able to work in an office environment
Able to sit for long periods of time at a computer terminal
3-5 years’ work experience recommended; ideally in Technology, Tech Support or Provisioning Center, Dispatcher and/or Field Operations role
1-3 years team leadership / supervisory experience required in telecommunications industry
Must have a strong technology background with a high degree of understanding in a wide variety of technologies to include HFC, HSD and Phone Provisioning coupled with a working knowledge of operating software, computer hardware and modem configuration and installation
Typically, has demonstrated proficiency in handling progressively complex roles with increasing levels of responsibility
Excellent prior work performance history

138

Service Desk & Field Support Technician Resume Examples & Samples

Hardware/Software – Participate in configuring, ordering, installing, maintaining, recommending and replacing personal computing hardware/software including laptops, desktops, printers, smart phones and office phones etc to provide optimal working conditions for end users; Troubleshoot all failures and take corrective action, including re-configuring, installing software, facilitating hardware repair and/or replacement according to vendor warranties
End User Support – 60% of support is provided through the Support Desk phone queue. 40% of work is responding to tickets, hardware/software issues, special projects, documentation, training end users, user security and potential travel (10-20%) to support remote offices, client start-ups or acquisitions
Assist with (or lead as directed) upgrades, system changes or other company-wide initiatives, ensuring minimal disruption and maximum efficiency
Assist IT Infrastructure in maintaining network connectivity in 175 offices around the country
Remain flexible in work schedule to work various shifts if needed (Hours of operation 8:00am-8:00pm EST) On-call required
Schedule is 8:00am-5:00pm with ample opportunity to work overtime
Operating systems (Windows 2007/2008/2010)
Previous Support Desk experience preferred
Ability to lift and carry computer equipment to 45 lbs
Comp TIA A+, MCP, MCSE, MCSA, MOS (Microsoft Office Specialist), HDI certifications are preferred
Able to support PC’s, Servers, Routers, Switches, Phones, Faxes and related hardware required
Proficient in the installation, configuration and use of all Microsoft Operating Systems and Microsoft Office Suites required
Working knowledge of common utilities such as Go to Assist, TeamViewer, Remote Desktop and Remote Assistance required
IPhone, Android Mobile devices
Antivirus software
MS-Exchange 2003/2007/2013
Cisco ASA, Meraki and VPN Client Software
Citrix, Terminal Services, and Dell and HP Desktops/Laptops, VOIP phones
Provide support in Active Directory user account management, handling file access security issues and MS file management
Knowledge of Support Desk ticketing systems is a plus

139

F Customer Support Engineering Field Support Resume Examples & Samples

Effectively schedule and track issues to closure through written documentation
Present major issues and solutions to program management teams in various high level meetings
6+ years of experience with engine systems operation
Experience with software and control systems, fault isolation
Experience in military gas turbine engine maintenance requirements, support equipment and field logistics

140

Senior Dir, Field Support Resume Examples & Samples

Leads, directs, implements and manages through first level directors or subordinate managers
Develops and establishes operational policies, processes, programs and strategy requiring functional/operational expertise and in-depth company knowledge
Directs business and employee performance in multiple geographic regions; leads the development and implementation of all goals, performance standards/metrics and budgets for assigned geographies
Works to increase employee satisfaction by implementing strategies to improve work-life balance and communication to the employee population in assigned geographies
Accountable for operational results in terms of customer satisfaction, expenses, budget, performance standards/metrics, services, programs and employees for assigned business area
Responsible for implementing an escalation strategy for assigned geographies to insure that all escalations are handled and closed in a timely fashion
Work closely with other departments to present a unified approach to customers
Develop and pilot strategies to increase revenue opportunities
Demonstrated experience leading through others to accomplish performance goals and continually improve policies and processes
Expert communication skills
Strategic thinker; ability to develop strategies to improve operations and increase revenue opportunities
Typically 15+ years of relevant experience or equivalent combination of education and work experience
Typically requires 10+ years diversified leadership, planning, communication, organization and people motivation skill (or equivalent experience)

141

Commercial Field Support Coordinator Resume Examples & Samples

Provide technical expertise for commercial project submittals requested from the sales field. This service helps PPG win commercial painting projects
Provide technical assistance to architect and specifiers who call in to the 888-PPG-SPEC toll free number
A two or four year college degree is required
Minimum 3 to 5 years of experience
An in-depth knowledge of PPG Architectural Finishes
An thorough understanding of environmental regulations
Proficient in the use of Microsoft software (Word, Excel, Powerpoint and Access) and database management. Knowledge of SAP is beneficial
Excellent communication skills (verbal and written)
Ability to handle multiple requests in a time-sensitive manner
Have a thorough understanding of the requirements of LEED current and future standards. Be able to provide documentation as required
Be familiar with the Master Painters Institutes (MPI) standards and how it relates to commercial specifications
Understand the commercial market and the ability to provide the provide competitive offsets

142

Technical Field Support Manager Resume Examples & Samples

Travel and support of customers, specifiers, labs and production facilities
Provide laboratory support for product testing and development
Provide sales and marketing support including customer calls, installation support, conducting investigations of field technical issues, providing training to Insulfoam staff, conducting presentations on products and their usage

143

Field Support Engineering Specialist Resume Examples & Samples

Identify Root Causes and implement critical and continuous improvements for wind and solar components
Provide engineering support to on-site staff for issues relating to
Overall facility and individual turbine operational performance
Facility infrastructure, including substations, collection systems, communication systems, roads, etc
Administration and oversight of service provider agreements
Help improve overall fleet performance by developing and implementing initiatives that examines current and future processes and procedures, and recommend improvements
Act as the liaison between the site operations team and FSE manager on technical or process-related items
Collaborate with wind and performance assessment staff to ensure proper equipment operation and maximize facility performance
Support turbine supply, balance of plant, and other contract origination and budgeting activities
Support development and construction plans and activities in the balancing of build costs and operability
Interface with Turbine Reliability, Performance Management, Asset Management, Engineering, Accounting, and Development staff, as well as other departments, both inside and outside the company
Provide recommendations and support with regard to technical performance improvements fleet wide
Support construction and commissioning of new wind and solar farms
Optimize maintenance checklist and review effectiveness of maintenance scheduling and planning
Act as on-the-ground point of contact for the operational excellence, best practices, and SOP programs
Participate in technical & HSE audits and reviews
Support Development and Construction on wind farm engineering aspects
Conduct field training of Task Based Certification materials and other technical topics as needed
Solve performance and process issues affecting power plants regardless of region
Utilize escalation process to ensure site specific issues are being effectively communicated to the FSE manager and responsible department
Share lessons learned and best practices through formal processes to ensure implementation across fleet as applicable
Build off of systems and procedures, such as work instructions in place, that are making a positive impact of availability and maintenance, and implement them across the fleet
Lead development of work instructions for maintenance, small corrective, and major component repairs and replacements
Additional duties as required
Bachelor’s degree in Engineering, or an equivalent combination of training and experience
5 years of commissioning or wind industry experience
Proficient knowledge of electrical systems, hydraulics, mechanical, controls, and PLC
Proficient knowledge of Microsoft Office software (Power point, Excel, Word)
Familiarity with heavy machinery, generators, and power generation equipment strongly preferred
Ability to read and understand plans, specifications, drawings, and documents relating to engineering and construction

144

Field Support Crew Team Member Resume Examples & Samples

A minimum of 2 years of field experience is preferred
Able and willing to work in Washington summer weather 10 hours a day is required
Excellent verbal and written communication skills is required
Organizational and time management skills to effectively complete assigned workload within defined timelines and in accordance with established standards is required
OSHA 10 Certified, or become certified through Jacobs provided safety training prior to field work is required
Work well in a team environment required
A valid Driver’s License is required

145

IT Migration Lead-field Support Resume Examples & Samples

Ensure our customer’s needs are being satisfied with an intense focus on customer service
Perform professional services for customer, such as migrating servers or creating, integrating or upgrading of customer server and application environments
Perform daily operations to support managed services such as managed backups, disaster recovery as a service and remote management and monitoring
Troubleshoot and re-mediate issues within the customer’s environment
Work with customers, vendors and partners as required

146

Field Support Tech Resume Examples & Samples

Deliver standard services
Ability to maintain ongoing relationships with customers, peers and support partners
Perform reporting and administrative functions

147

Field Support Supervisor Resume Examples & Samples

Develop and manage a best-in-class Field Support service delivery team focusing on superior customer service, excellence in process and communication, and technical acumen needed for UC San Diego to progress in alignment with the campus strategic plan
Coach and mentor Field Support staff in areas of customer service, technical proficiency and excellent communication
Deliver service in alignment with current service level expectations
Provides direction to staff according to established policies and management guidance
Administers policies that directly affect subordinate staff
Recommends changes to department policies and practices
Identifies risks and responds accordingly
Provide priority setting and work flow analysis
Expertise providing superior customer service in a higher education or similar, environment
Experience creating a high-performing, customer-centric team
Experience with Lean Six Sigma methodology and application to process improvement activities
Highly skilled at building and maintaining positive relationships throughout the organization
Must have effective interpersonal and management skills
Working knowledge of IT-related products and services
Has working knowledge of business / technical support function
General knowledge of other areas of IT
Requires ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel
Position requires strong analytical skills

148

Specialist, Retail Field Support Resume Examples & Samples

Responsible for administering sales and incentive programs for the cable store sales channel
Will partner with cable store leadership to ensure integrity of customer equipment inventory to minimize inventory shrinkage
Assist with providing analytical and statistical support to the cable store management team
Assist with E2E store operations including continuous improvement for procedure and process compliance
Be a subject matter expert for inventory forward and reverse logistics and a conduit to logistics partners
Monitor and validate security protocols
Support escalations, tracking of orders, completions, channel reporting, and the customer experience
Works directly with cable store teams as well as management and senior leaders
Works with moderate guidance in own area of knowledge
Responsible for administering sales reports and client activity for Product Sales Support team. Provides analytical and statistical support and prepares standard sales forecasts, budgets, projections, and other management reports
Prepares daily, weekly, and monthly sales reports. Tracking, verifying, and reporting data for the Sales team to support sales initiatives including sales incentives and contests
Conducts clerical research which requires an understanding of departmental programs, policies, and procedures

149

Manager Field Support Resume Examples & Samples

Conceptualizes, develops and executes workshops in the field with independent sales force members. Interfaces with Marketing, Sales Force Communications, Sales Development, Sales Education, Market Research, Special Events and Legal
Seeks opportunities to improve product education and partners in the development of related assets. Partners as a liaison with independent sales force and corporate leaders to provide feedback from the field to Team US, while sharing pertinent product news with from Team Us to the field
Increases the independent sales force’s income-earning potential by providing product education that gives them confidence in the products and their ability to sell them. Partners with US Marketing and Sales Education to create enthusiasm for product launches by designing and implementing educational programs to stimulate orders and sell-through ability
Conducts research to better understand the product education needs of the independent sales force. This research includes strategically-located discussion groups, creating and utilizing surveys, and compiling independent sales force ideas and trends related to the success of an Independent Beauty Consultant’s business. Collaborates with Market Research as needed to plan or execute complex research initiatives. Based on findings, develops short-term (two-year) and long-term (five-year) business plan for programs
Engages with Sales Force on social media to provide education, tips and techniques and product knowledge
Serves as a company product ambassador and spokesperson for events in the local communities. Works closely with Corporate Communications to represent the Mary Kay brand at media events
Establishes a strong rapport with the independent sales force to ensure continued feedback regarding the effectiveness of current and potential Product Education needs. Works with the independent sales force to understand barriers to selling/ordering
7+ years of make-up artistry experience. Strong knowledge of the Mary Kay independent sales force and how they function is preferred. Bilingual in Spanish preferred
Excellent oral and written communication skills are required in order to communicate both verbally and in writing with independent sales force members and with other departments to exchange information and resolve problems. Great presentation skills required to position oneself as a product knowledge authority
Must have organizational, creative, and conceptual abilities to assist in strategically developing and implementing programs and presentations
Domestic overnight travel is required approximately 20% of work time to conduct workshops, research, interview independent sales force members, and attend special events and seminars

150

Manager Field Support Resume Examples & Samples

Uses technology to educate independent sales force members on sales and leadership
7+ years of professional experience required with an emphasis on the development and analysis of educational materials within a corporate environment preferred, with at least 3 years in project and people management experience
Excellent oral and written communication skills are required to build partnerships and exchange information. Good presentation skills mandatory
Must have organizational, creative and conceptual abilities to assist in strategically developing and implementing new education materials
Knowledge of social media preferred to understand and oversee the process of producing educational materials through various social channels
General knowledge of MS office software and web-based educational development tools required

151

ITS Field Support Analyst Resume Examples & Samples

Supports office technology in general, including software, hardware and communications systems
Conducts training classes on new products and systems
Tests new programs prior to release to the user group to ensure desired results are achieved
Assists the help desk staff in researching problems on the system
Deploys computers in mass through imaging and automation processes
Loads specified office automation software packages such as operating systems, office suites, and other related applications
Instructs user in use of equipment, software, and manuals
Answers client’s inquiries in person and via telephone concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs actions to correct problems based on knowledge of system operation
Refers major issues outside or operational norms to manager for resolution
Controls and manages PC hardware and software
Attends technical conferences and seminars to keep abreast of new software and hardware product developments
Interacts with employees to facilitate and promote effective use of information technology
Devises logical solutions to operational problems within the capacity and limitations of installed computer equipment
Assists in the maintenance of hardware and software inventory
Supports help desk personnel in troubleshooting
Assists users accessing systems and software Answers questions and assists with training users on various PC based software systems
Protects and maintains user data at all times
Installs manages and maintains telephony devices
Bachelor’s degree in Computer Science, or Management Information Systems. Without benefit of degree, equivalent on the job training and experience of at least 4 years duration may be acceptable
Minimum of 6 years functional experience in end user support. Six years PC support experience for an installed bases of over 150 users in a Microsoft environment
Strong troubleshooting skills required
Ownership of problem resolution
Analytical and problem-solving capabilities
Ability to appropriately handle stressful situations, critical deadlines, and a customer base with both high service level expectations and technical sophistication
Availability to work nights and weekends during (un)planned outages and other special circumstances, with 24/7 accountability
Healthcare experience desirable
Ability to maintain records and filing systems
Process improvement and quality skills

152

Field Support Tech Resume Examples & Samples

Windows OS (7)
Printer/Scanner
Basic Troubleshooting
Working through ticketing System

153

Mgr Fleet Field Support Resume Examples & Samples

Coaches and develops field-based Fleet Managers to ensure knowledge transfer on key business process
Performs site assessments/audits (at the direction of the Group Fleet Director) to assist site in identifying maintenance performance improvement opportunities
Communicates facility support observations, findings, and corrective action issues to the Group Fleet Director, Corporate Management, and support field staff, as needed
Travel, as required, to support Fleet Maintenance Initiatives (estimated 40 weeks annually)
Provide field communications between all levels of management for the Field Support staff
Support COMPASS activity. Serve as support resource between corporate and field staff
Champions a customer-focused, results-oriented, safe culture inside and outside the Fleet/Maintenance organization
Acts as an internal consultant and advisor to leadership in assigned geographic area
Maintains a demonstrated competency in the areas of fleet management, asset utilization, process implementation, process, improvement, root cause analysis, customer service, training, personnel development, and capital/expense management
Experience: Five years of relevant work experience in the refuse industry, automotive industry, trucking industry or military maintenance background (in addition to education requirement)
Ability to organize and effectively supervise others
Ability to follow a systematic method of performing a task
Ability to utilize the available time to organize and complete work within given deadlines
Ability to clearly and concisely communicate verbally and in writing
Ability to comprehend complex technical topics and specialized information

154

ITS Field Support Spec Resume Examples & Samples

Supports office technology in general, including software, hardware and communications systems
Conducts training classes on new products and systems
Tests new programs prior to release to the user group to ensure desired results are achieved
Assists the help desk staff in researching problems on the system
Deploys computers in mass through imaging and automation processes
Loads specified office automation software packages such as operating systems, office suites, and other related applications
Instructs user in use of equipment, software, and manuals
Answers client’s inquiries in person and via telephone concerning systems operation. Diagnoses system hardware, software, and operator problems. Recommends or performs actions to correct problems based on knowledge of system operation
Refers major issues outside or operational norms to manager for resolution
Controls and manages PC hardware and software
Attends technical conferences and seminars to keep abreast of new software and hardware product developments
Interacts with employees to facilitate and promote effective use of information technology
Devises logical solutions to operational problems within the capacity and limitations of installed computer equipment
Assists in the maintenance of hardware and software inventory
Supports help desk personnel in troubleshooting
Assists users accessing systems and software Answers questions and assists with training users on various PC based software systems
Protects and maintains user data at all times
Installs manages and maintains telephony devices
Bachelor’s degree in Computer Science, or Management Information Systems. Without benefit of degree, equivalent on the job training and experience of at least 3 years duration may be acceptable
No fiscal responsibility
No supervisory responsibility

155

Field Support Analyst Resume Examples & Samples

Provides project management on software/hardware upgrades and enhancements
Logs, troubleshoots, updates, and follows through on problems/requests and their resolution
Establishes and maintains wireless communications for field users
Works closely with Shared Services IT groups to coordinate and test Radia updates and policy changes in field conditions, providing input as required
Participates on teams with other divisions and Shared Services to evaluate, deploy and support enterprise solutions
Acts as a liaison with end users in the field to keep them advised regarding upcoming technology changes
Maintains an inventory of company IT assets
Supports telecom equipment including phone systems and patch panel facilities in the offices
Assists in the implementation, testing, and configuration of Business Unit hardware and software computer systems including MDTs (Mobile Data Terminal)
Evaluates, analyzes and resolves problems associated with maintaining consistent performance levels of hardware, MDTs and computer software to ensure uniform application
Coordinates with vendors or contractors to ensure proper implementation of hardware and related systems (includes MDT mounting)
Assists with the implementation of new customer information systems, applications, and special projects as required
Makes recommendations for technical changes and training to improve operating efficiencies, increase adoption and usage, and ensure effective customer service
Provides training to field office and service personnel on desktops, laptops, MDTs and basic software functionality
Bachelor's degree in IT and two years related experience; or A general educational knowledge normally acquired through a high school diploma or a General Equivalency Diploma (GED) and four years related experience

156

Manager, Field Support Resume Examples & Samples

Creating and supporting a high-energy, results-oriented, inclusive work environment that encourages your team members to give their best to our customers, fellow team members and, ultimately, to our Shareholders
Act as the regional community point of contact for service issues and community involvement
Ensuring the alignment of all decision-making and business plans with the TELUS Corporate Strategy and the top priorities of the National Business Delivery team
Working with our upstream and downstream partners to determine the optimal deployment of resources and ensure the best service possible for our customers
Facilitate the ongoing training and development of all area employees; fostering a performance management culture through formal and informal coaching and assessment of our field team
Support and lead transformational change for your team in an evolving technology industry
Participate in and lead programs that support our strategy and priorities

157

Manager, Field Support Resume Examples & Samples

Supporting and developing a high-energy, results-oriented, inclusive work environment that encourages your team members to give their best to our customers, fellow team members and, ultimately, to our Shareholders
Facilitate the ongoing training and development of all area employees
Fostering operational efficiencies through formal and informal coaching and assessment of our field team

158

Engineering Field Support Coordinator Resume Examples & Samples

Analyzes depot repair requirements and assists the Engineering Department in drafting EFS requests; directly contributes to high mission capability rates
Provides recommendations to the Program Manager and Control Account Manager with the review of field requests and engineering recommendations to assist in repairs of damaged aircraft
Assists the Program Manager with accurate assessments of composite damages and materials required for repair; includes proper imaging and measurements to assist GA-ASI engineering in the delivery of accurate repair dispositions
Under supervision of the Program Manager, may provide direction to deployed maintainers for field repairs
Provides assistance in the movement of appropriate Depot Level materials and tools to conduct repair requirements at fielded locations
Under supervision of the Program Manager, reviews project numbers for service requests and ensures government compliance at all GA-ASI Army locations
Assist the coordination with GA-ASI Site Leads to ensure all required materials and parts are available prior to repair or testing begins
Coordinates the efforts of Accident and Safety Investigation Board requests for additional data for review or engineering requests in support of mishap efforts
Assists in coordinating post mishap assessment reports and repair evaluation team findings as directed by leadership
Provides field data requests to required sites as needed for ongoing engineering studies and improvements
Reviews and ensures each Gray Eagle sites upload respective daily flight data loggers within the required timeframe for engineering review which ensures that any aircraft system issues can be addressed as quickly as possible
Report to GA-ASI Program Management of follow on requirements requested by Army Program Management Office such as Alert Bulletins, Engineering Memorandum (and revisions) or other potential discoveries during the repair process that could affect Gray Eagle/Warrior Alpha fleet readiness/ sustainability
Assists in the coordination of support requirements of Program Management, Engineering, and other functional departments dealing with repairing fleet equipment as required
Able to provide full time support in the field on an as needed basis
Responsible for observing all laws, regulation and other applicable obligations wherever and whenever business is conducted on behalf of the Company
Expected to maintain a productive and safe working environment in accordance with established operating procedures and practices
Typically requires education/formal training equivalent to the completion of a bachelor's degree in business administration or related discipline and nine or more year’s progressive experience in aircraft maintenance, operations and scheduling with at least three of those years supervising logistics. Additional professional experience may be substituted in lieu of education
Must demonstrate an in-depth understanding of aircraft system repair, logistics principles, concepts, regulations and practices
Must have proven leadership skills including organizing, planning, scheduling and coordinating workloads to meet established deadlines
Must be able to understand new concepts quickly and apply them in an evolving environment
Must possess: (1) the ability to resolve complex management and technical problems; (2) strong verbal and written communication skills to accurately document, report and present findings; (3) strong interpersonal skills to effectively interface with all levels of employees, management and outside representatives; (4) the ability to maintain the confidentiality of sensitive information; and, (5) knowledge of computer operations and applications related to the position

159

Field Support Assembly Technician Resume Examples & Samples

Travels to customer sites to perform installations including complete build of the tool. Works with riggers, field service and customer tool owner. Responsible for modular laydowns, enclosures, electrical, vacuum and housing connections. Requires complete knowledge of one or more products. Addresses any quality and/or configuration issues and report through QN process. May de install or move tools. May perform upgrades
Performs a wide variety of routine and non-routine electro-mechanical assembly operations, troubleshooting and repair. Adjusts, aligns and/or performs 'go-no go' tests using test fixtures or non-diagnostic electronic testing devices. Identifies and corrects errors. Retests. Validates design, fabrication and set up of assemblies
Performs final assembly installations at customer site. Proficient in at least one product or platform
Edits and provides feedback to moderately complex reports and/or manufacturing procedures
Duties for this and all Assembler levels are generically defined to describe job functions with similar skill levels. Area supervision has responsibility for defining and communicating those duties which apply to specific job functions within the classification

160

Mgr, Field Support Resume Examples & Samples

Supports service level improvement/ and management of field service teams and suppliers
May have trade compliance responsibility for multiple countries
Executes the operations plan Ensures team achieves specific performance metrics
Demonstrated experience leading field teams

161

IT Field Support Technician Resume Examples & Samples

Associate Degree in Information Technology or equivalent experience preferred
Three to five (3-5) years of Desktop Support
Help Desk call tracking system, Windows XP/7/8 OS, Office 2010/2013, advanced skill set in peripheral equipment repair
A+, MCP, MCSE preferred
Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees of organization
Frequent travel up to twenty-five percent (25%) to correctional facilities, regional offices, client and/or vendor sites. Subject to after-hours work to meet deadlines
Support and maintain company technology equipment and IT assets with skill and precision to resolve issues the first time
Install, configure, diagnose, repair and upgrade all corporate hardware and equipment while ensuring optimal performance of the equipment and personnel
Troubleshoot problem areas in a timely and accurate fashion and provide recommendations for improvement to management to reduce systems and employee down time. Provide end user training and assistance where required
Assist in fielding the incoming day to day technical support requests including; identifying, prioritization, troubleshooting, and leveraging all available resources to resolve production related issues
Communicate issues to appropriate escalation groups and management as required
Liaise with, and provide training and support to, end users and staff on computer operation and other issues
Install, configure, test, maintain, monitor and troubleshoot end user workstation software and networking software products
Perform on-site analysis, diagnosis and resolution of complex PC problems for a variety of end users and recommend and implement corrective hardware solutions, including off-site repair as needed
Receive and respond Help Desk calls, pages and / or e-mails regarding PC and / or hardware problems
Develop and promote positive customer relationships while handling requests for assistance by phone, email or via the ticketing system
Track 100% of all customer encounters, research questions and issues according to department guidelines
Ensure escalated tickets are resolved in a timely and efficient manner. Document each ticket with details and clarity when updating or closing according to department guidelines
Recommend, schedule and perform PC, hardware and peripheral equipment improvements, upgrades and repairs
Support development and implementation of new computer projects and new hardware installations
If necessary, liaise with third-party support and PC equipment vendors
Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables and respond to crises in accordance with business continuity and disaster recovery plans
Assist in completion of special projects on an as needed basis within the IT Department

162

Field Support Data Integration Engineer Resume Examples & Samples

Microsoft Office applications
Proficiency with computer systems, data management concepts, and database structures
Working experience using F-35 ALIS applications (i.e. CMMS and CRM or NAVY/MARINE NALCOMIS USAF CAMS/IMDS/IMUS DBA)
MS Project experience

163

Field Support Manager Resume Examples & Samples

Manages a small field service team and/or a small supplier relationship
Responsible for the daily activities of the field service team and/or suppliers
Resolves escalations to maintain strong customer experience levels
Develop training plans based on program management and new product offerings in order to ensure field technical force is ready to handle all new products
Solid negotiation skills
Typically 10+ years of relevant experience or equivalent combination of education and work experience
Typically requires 2+ years managerial/leadership experience

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