Field Support Representative Resume Samples

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J Conn

Jorge

Conn

97054 Jaunita Fort

Los Angeles

+1 (555) 524 7437

97054 Jaunita Fort

Los Angeles

Phone

p +1 (555) 524 7437

Experience Experience

Phoenix, AZ

Field Support Representative

Phoenix, AZ

Stanton Group

Phoenix, AZ

Field Support Representative

Develops territory management plan to effectively and efficiently maximize customer visits
Provides consultation on Cornerstone workflow and optimal processes
Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor
Provides consultation on workflow and optimal processes
Provide scheduling support for calendar adjustments for sick leave, vacation, long term leave
Manage all aspects of the Ricoh Center in the absence of the Site Manager or Supervisor
To work pro-actively to improve efficiencies and reduce operating costs

Los Angeles, CA

In-house Field Support Representative

Los Angeles, CA

Hackett Group

Los Angeles, CA

In-house Field Support Representative

Provide updates and details to the Field regarding insurance verification and billing
Provide reports on TAT and facilitate reports for clinical information
Responding to emails and calls from the field
Communicating with Field and clients regarding tests over turn-around time (TAT)
Investigate issues brought to them by the Field and take action to correct
Tracks issues and their resolution and provides timely and accurate updates to the tracking system which is reflective of work performed
Provides consultation on diagnostic workflow and optimal processes

present

Boston, MA

Medical Device Field Support Representative

Boston, MA

Wisozk and Sons

present

Boston, MA

Medical Device Field Support Representative

present

The role of the Field Support Representative is to lead the Client’s implementation and execution of the Project in the US market at Client’s Target Accounts. In particular, they will be responsible to support the Target Accounts and help the customers manage the Product portfolio changes as defined by Project
Support account in their questions and requests regarding Project
Acquire in-depth knowledge of Products while covering large territories
Report any risks or additional requests from the account to the Player/Coach and the Ethicon team (ie Ethicon Field lead)
Interact with surgeons and surgical suite staff
Ensure that storage of Products at all Target Accounts is completed (change from horizontal to vertical)
Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures

Education Education

Bachelor’s Degree in Mechanical Engineering

University of Delaware

Bachelor’s Degree in Mechanical Engineering

Skills Skills

Ability of providing integration instructions on various IS in support of CP operations. Knowledgeable of Knowledge Management Process
Knowledgeable in the setup, establishment, and operation of SICPS equipment
Knowledgeable in the establishment of Power Grid to support CP Operations into a unit’s tactical network (JNN, ADAM, C2OTM, etc.)
Be able to identify resolutions quickly and efficiently using troubleshooting techniques
Ability of integrating C2 enablers
Ability to travel and work internationally. Ability to drive car for extended periods
Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
Capable of establishing, troubleshooting and maintaining a command post tactical network, LAN/WAN
Ability to travel and work internationally
Ability to communicate in writing as well as verbally, on phone and in person

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11 Field Support Representative resume templates

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In-house Field Support Representative Resume Examples & Samples

Responding to emails and calls from the field
Communicating with Field and clients regarding tests over turn-around time (TAT)
Provide updates and details to the Field regarding insurance verification and billing
Provide reports on TAT and facilitate reports for clinical information
Provide suggestions for Field in order to customize services to fit the clients’ individual needs. Implement these requests
Investigate issues brought to them by the Field and take action to correct
Good organizational skills and ability to follow through with tasks
Computer skills Excel
Excellent communication skills and ability to work as part of a team
Proactivity and ability to handle multiple tasks simultaneously
Customer Service or Sales support experience
Experience working in an office setting
Experience in a health-related field preferred

Field Support Representative Resume Examples & Samples

Participate in daily reviews with customers
Perform administrative tasks necessary in day-to-day operation of a repair facility
Utilize knowledge gained from the training and through field experiences to provide onsite technical support and assistance directly to customers
Communicate technical information effectively in writing as well as verbally
Possess the ability to efficiently create and maintain documentation using Office products (Word and PowerPoint),
Perform basic UNIX commands and interpret results as part of the maintenance process
Coordinate with the home office as require to troubleshoot problems and perform necessary repairs
Minimum 4 years of related experience
Existing DoD Top Secret Clearance and SSBI
Must have ability to obtain special access (SAP/SAR)
Experience in repair and maintenance of complex electronic systems
Experience supporting military or industry electro-mechanical products
Experience in system integration, logistics processes, and logistics procedures
Experience working across multiple organizational levels
Ability to travel to Danger Pay posts (as defined by the US Department of State) and or other international locations if required
Minimum Physical Requirements: Ability to lift, bend, and move through a normal range of motion to perform maintenance actions including lifting, holding, and maneuvering items weighing in excess of 40 lbs on a routine basis
Familiarity with US Military maintenance practices
Military avionics and electronics training
Airborne radar system experience
Experience navigating and executing commands within a UNIX environment
Excellent technical writing, oral communication, and inter-personal skills to achieve technical objectives

Field Support Representative Resume Examples & Samples

Make outbound calls providing direction on RR compliance and answer incoming calls in a call center environment for the Retail and Dedicated teams. Provide accurate answers to a variety of issues including: sales plan questions, voicemail questions, SalesTrak, package tracking, RR procedures, and RR training
Complete order entry for requests of inventory items
Accurately document calls in the CRM database and SalesTrak Rep View
Complete various reports/tasks as requested, following a schedule with ongoing reports/tasks
Communicate with Client Services on sales plan questions and special situations
Provide quality control for sales plans By communicating issues and questions to Client Services
Maintain a working knowledge of retail store call procedures by working sales plans and resets in the field on occasion to gain experience with RR procedures, store procedures, product knowledge, and client knowledge
Keep manager informed of communication with outside departments relating to the field support department
Possess telephone and inter-personal skills
Demonstrate problem-solving and decision-making skills

Cisr-field Support Representative Resume Examples & Samples

Leads and executes significant elements of the integrated support program activities. Validates deliverables per contract requirements. Develops and monitors performance metrics and initiates corrective action. Supports trade studies for support programs for multiple platforms and systems. May assist with establishing supportability design requirements. May assist with evaluating product design for supportability and total cost of ownership and makes alternative recommendations. Leads the support elements and participates in site surveys
Identifies required technical information and processes to develop and maintain support products, engineering data and integrated support infrastructure. Coordinates between organizations and develops and implements support products. Coordinates engineering change proposals and baseline support
Responds to customer inquiries and documents issues. Coordinates responses and verifies resolution. May assist in the development of the customer contact plan. Advises users on usage of software and system applications
Assesses and documents training needs. Oversees (schedules, coordinates, plans) development and delivery of training as needed to enhance end-user understanding and performance. May partner with other specialists (e.g., designers, developers, engineers, programmers, technical publications/LSA) to determine the content of training material at the system level. Observes and tracks student performance. Implements improvements as necessary
Develops and documents processes
Performs risk assessments to minimize change impact. Leads, mentors and trains others in change management processes. Collects, maintains and reports IT infrastructure information across distributed systems and multiple support groups. Updates system baseline information that describes computing systems and networks including all hardware and software components. Assists in implementing system changes by using standardized methods and procedures for efficient and prompt handling of all changes to improve day-to-day operations
Complies with commercial, government, regulatory and organizational standards and specifications (e.g., ATA104, export control, ISO, ADL/SCORM, releasability) during development of complete courseware. Explains or interprets regulations and standards to others

Medical Device Field Support Representative Resume Examples & Samples

Ensure all surgeons and staff are familiar with the Project and applicable changes (i.e.) new packaging, discontinued codes, new codes and new launches as well as materials upgrade) in connection with the Products
Support account in their questions and requests regarding Project
The role of the Field Support Representative is to lead the Client’s implementation and execution of the Project in the US market at Client’s Target Accounts. In particular, they will be responsible to support the Target Accounts and help the customers manage the Product portfolio changes as defined by Project
Responsibilities include: Own end-to-end field implementation and execution of Project for key targeted accounts (new packaging storage implementation, educate hospital staff on additional changes related to the Project (i.e. codes changes, material upgrade, launch of new codes, etc). Understand the role that the physicians, nurses, support staff, and hospital administration play in the project management process. Provide technical and professional support to assist customers regarding the Products and the Project. Build excellent customer relations with physicians, nurses and other hospital personnel. Demonstrate the ability to handle customer questions and objections about the Products. For avoidance of doubt, the Field Support Representatives will not be responsible for promoting and selling the Products
4 year Bachelor’s degree required; scientific degree strongly preferred
Minimum of 1 year hospital or clinical work experience (i.e. RN, surgical tech, med tech, hospital tech, medical device experience) preferred
Prior healthcare sales experience a plus
Demonstrated ability to learn and apply technical and scientific product-related information
Solid business acumen including excellent and persuasive business communication
Demonstrated ability to work independently and exercise good business judgment and execute the customer service process in a manner that is concise, compliant, professional, ethical, and persuasive
Valid driver’s license issued in one of the 50 states of the United States of America with an acceptable driving record (pursuant to Service Provider’s customary standards)

Field Support Representative Resume Examples & Samples

Reviews requirement documents. Performs task analysis, media/method analysis, and learning analysis. Assists higher level employees with needs analysis
Performs delivery systems installation, integration, configuration and disposition of workstations and/or servers to support the architecture. Validates end-to-end system functionality through unit and integration testing
Performs system monitoring using approved tools and processes to validate system health and continuous operation, including interfaces with other vendor applications. Assists with the analysis of system resource trends. Trouble shoot problems between vendor applications. Establishes backup and restore procedures to ensure system and data availability. Supports any disaster recovery procedures to ensure business continuity
Researches, provides technical information and supports the establishment of processes to develop and maintain support products, engineering data and integrated support infrastructure. Coordinates between organizations and develops and implements support products
Confers with senior personnel, users and outside vendors to identify computer data access requirements. Complies with security policies, processes, procedures, and tools. Promotes security awareness to mitigate security risks. Installs patches as applicable. Manages user’s system access to meet security requirements. Supports implementation of hardware and software security measures for transmission and storage of information
Documents resolutions/analyses according to support procedures. Conducts root cause analysis where required to identify causes of problems resolved and develop and deploy mitigation plans
Responds to customer inquiries and documents issues. Advises users on usage of software and system applications
Assesses and documents training needs, develops and delivers training as needed to enhance end-user understanding and performance. May partner with other specialists (e.g., designers, developers, engineers, programmers, technical publications/LSA) to determine the content of training material at the system level. Observes and tracks student performance. Recommends improvements as necessary
May participates in customer and IT Change Boards to understand business requirements and provide input or analysis to determine changes required; contributes to engineering change proposals and baseline support concept. Implements system changes across workstation and/or server environments by using standardized defined methods and procedures for efficient and prompt handling of all changes to improve day-to-day operations. Collects, maintains and reports IT infrastructure information across distributed systems and multiple support groups. Updates information that describes computing systems and networks including all hardware and software components. May contribute to risk assessments on proposed changes to determine impact on customer business processes and systems downtime and proposes changes as needed
May support trade studies for support programs for subsystems and/or for a single platform. May evaluate product supportability requirements and make alternative recommendations. May participate in site surveys
Complies with commercial, government, regulatory, and organizational standards and specifications (e.g., ATA104, export control, ISO, ADL/SCORM, releasability) during development of complete courseware
May be required to deploy on short notice to perform extended TDY (Temporary Duty Yonder) to CONUS/OCONUS (Continental United States/Outside Continental United States) in support of contingency operations

Field Support Representative Resume Examples & Samples

Assists in troubleshooting tickets related to software, network, desktops, laptops, net books, printer, servers, and other peripherals on behalf of the school community
Tracks issues and their resolution and provides timely and accurate updates to the tracking system which is reflective of work performed
Conducts reviews of school tickets and inventory’s to identify trends and areas for improvements
Works with school personnel and Quality Review team by sharing findings and identifies areas in need of training
Develops FAQ documents in support of most common IT-related issues
Assists with troubleshooting network and standalone printers
Trains staff on how to reimage single and multiple workstations
Conducts interviews and client surveys to aid in identifying areas in need of improvement
Serves as technical resource to Schools on IT planning and procurement activities
Assists in the identification and diagnosis of hardware related issues
Demonstrates an awareness of current procedures, policies, and processes within the work unit
Provides support for special projects as identified by the Technical Lead
A four-year high school diploma or its educational equivalent and four years of the satisfactory, full-time experience described in "2" above; or
A satisfactory combination of education and experience. Satisfactory, full-time experience working for New York City government in a customer service, help desk or public information capacity, utilizing computers and information technology may be substituted on the basis of one year of NYC government work experience for two years of the experience described in "2" above. However, all candidates must possess a four-year high school diploma or its educational equivalent. College credit may be substituted for the experience in a customer service or public information capacity on the basis of 32 semester credits for each year of the experience described in "2" above

Field Support Representative Resume Examples & Samples

Assesses and documents training needs in support of information systems integration and deployment to ensure customer staff is confident in establishing and employing the systems to support operations
Develops and delivers training to enhance end-user understanding and performance. May partner with other specialists (e.g., designers, developers, engineers, programmers, technical publications/LSA) to determine the content of training material at the system level. Complies with commercial, government, regulatory, and organizational standards and specifications (e.g., ATA104, export control, ISO, ADL/SCORM, releasability) during development of general courseware
Observes and tracks student performance; provides over-the-shoulder direction and guidance. Recommends and implements training material improvements as necessary based on student feedback and performance
Performs system monitoring to validate system health and continuous operation. Troubleshoots problems between vendor applications as needed
Implements established security requirements and safeguards to protect information during transmission and storage. Installs systems patches as needed. Manages user system access to meet security requirements
Advises users on usage of software and system applications. Responds to customer inquiries, documents and resolves issues, escalating if necessary based on complexity or severity. May develop and document processes
Candidate must be able to obtain and maintain DoD Secret Clearance, prefere to currently hold active Secret Clearance

Field Support Representative, Arng Resume Examples & Samples

Performs system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture. Validates end-to-end system functionality through unit and integration testing
Performs backup and restore procedures to ensure system and data availability. Recommends system changes to customer to improve day-to-day operations and implements changes as required
Validates standard deliverables per contract requirements. Tracks and reports performance metrics. Participates in program meetings and activities
May research, provide technical information, and support development and maintenance of support products, engineering data and integrated support infrastructure. May contribute to developing engineering change proposals and baseline support concept. May support trade studies for support programs for platform subsystems. May assist in the evaluation of product design for supportability and total cost of ownership. May gather data to support proposal development activities
Bachelor's degree and typically 3 or more years' related work experience, a Master's degree and typically 1 or more years' related work experience or an equivalent combination of education and experience
Candidate must be able to obtain and maintain DoD Secret Clearance, highly desired to currently hold active Secret Clearance

Field Support Representative Resume Examples & Samples

Install, Operate and Maintain the GFT Applications, to include troubleshooting and resolving GFT software, hardware and network problem, real-time editing, and backup/recovery of all GFT data elements
Configuration Management; Maintain GFT applications. The candidate will manage version control and continuous integration, for all configuration management requirements. Install, Configure & Operate existing & Emerging Army Stimulation-to-command and control (C2) interfaces; configure gaming hardware, software, and peripheral equipment to interface with Army Stimulation C2 interfaces as required
Reformat and manipulate geographic information system (GIS) source data for imagery; build, add or modify imagery features not contained in source data to produce gaming terrain data sets to support proponent education requirements
Provide Modeling and/or animation support; the modeler/animator shall apply knowledge of the technological capabilities and limitations associated with modeling and texturing for gaming solutions in support of the proponent school education needs
Apply scripting language to augment and enhance behaviors; create simple functions in a client scripting language. The gaming technical person(s) shall manipulate gaming application software to enhance artificial intelligence (AI) actions through scripting
Maintain training content; update the MilGaming web site and its content: graphics, animations, scenarios, models, terrain, training support packages (TSPs), and videos
Authoring training tasks; the gaming technical person(s) shall assist proponent training developers build proponent training content: placing objects and entities, defining artificial intelligence (AI) actions through scripting, creating and integrating audio assets, and displaying text and graphics, as defined in approved project documentation. Participates in education courseware and program of instruction (POI) planning events
Administer the GFT systems during exercises and training events; participates in After Action Reviews (AARs) IAW TC 25-20, manage the GFT security compliance activities, to include the design and development of GFT information technology (IT) strategies at the local level
Maintains accountability of gaming furnished equipment; maintains accountability of gaming hardware, software, peripheral equipment, and other gaming related items
Instruct training audience to operate GFT systems and tools; instructs local personnel and Soldiers as required on the use of all gaming applications
Require both IAT1/IAT2 for collective training
Must be a Microsoft Associate
Five years’ experience with exercise life cycle (ELC) concepts and milestones
Demonstrated experience with GFT and/or other gaming/gaming-related applications and the configuration, management and maintenance of those applications to include installation, configuration, and operation of existing and emerging Army Stimulation-to-command and control (C2) interfaces

Field Support Representative Resume Examples & Samples

Develops and delivers training to enhance end-user understanding and performance
May partner with other specialists (e.g., designers, developers, engineers, programmers, technical publications/LSA) to determine the content of training material at the system level
Complies with commercial, government, regulatory, and organizational standards and specifications (e.g., ATA104, export control, ISO, ADL/SCORM, releasability) during development of general courseware
Observes and tracks student performance; provides over-the-shoulder direction and guidance
Recommends and implements training material improvements as necessary based on student feedback and performance
Performs system monitoring to validate system health and continuous operation
Troubleshoots problems between vendor applications as needed
Performs backup and restore procedures to ensure system and data availability
Recommends system changes to customer to improve day-to-day operations and implements changes as required
Implements established security requirements and safeguards to protect information during transmission and storage
Installs systems patches as needed
Manages user system access to meet security requirements
Advises users on usage of software and system applications
Responds to customer inquiries, documents and resolves issues, escalating if necessary based on complexity or severity. Maydevelop and document processes
Validates standard deliverables per contract requirements. Tracks and reports performance metrics
Participates in program meetings and activities
May research, provide technical information, and support development and maintenance of support products, engineering data and integrated support infrastructure
May contribute to developing engineering change proposals and baseline support concept
May support trade studies for support programs for platform subsystems
May assist in the evaluation of product design for supportability and total cost of ownership

Field Support Representative Resume Examples & Samples

Develops and delivers training to enhance end-user understanding and performance. May partner with other specialists (e.g., designers, developers, engineers, programmers, technical publications/LSA) to determine the content of training material at the system level
Provide Modeling and/or animation support; the modeler/animator shall apply knowledge of the technological capabilities and limitations associated with modeling and texturing for gaming solutions
Ability to enhance artificial intelligence (AI) actions through scripting
Administer the GFT systems during exercises and training events
Participates in After Action Reviews (AARs) IAW TC 25-20, manage the GFT security compliance activities, to include the design and development of GFT information technology (IT) strategies at the local level

Field Support Representative Resume Examples & Samples

Receive inbound calls regarding appointment scheduling with field hearing professionals and partner providers in locations across the U.S
Schedule appointments/visits according to care plans and staff availability
Make outbound calls to remind customers of their appointments
Monitor and analyze calendars, dashboards and various list views in order to maximize the customers and the field hearing professionals time
Use problem solving skills to resolve scheduling conflicts
Follow up on cancellations and no shows to assist with re-scheduling
Provide directions in areas you are unfamiliar with, using instructions and google maps
Provide scheduling support for calendar adjustments for sick leave, vacation, long term leave
Manage documentation around appointment information and directions to locations
Document and maintain accurate customer records

Field Support Representative WfF Resume Examples & Samples

Executes elements of support program activities. Monitors performance metrics and initiates corrective action. Contributes to deliverables per contract requirements. Participates in program meetings and activities
Performs system monitoring using approved tools and processes to validate system health and continuous operation, including interfaces with other vendor applications. Establishes backup and restore procedures to ensure system and data availability. Supports any disaster recovery procedures to ensure business continuity
Provide Modeling and/or animation support
Participates in education courseware and program of instruction (POI) planning events
Administer the GFT systems during exercises and training events; participates in After Action Reviews (AARs)
May gather data to support proposal development activities
5 years or more experience training Army units with simulations and simulators in a collective setting
IAT1/IAT2 for collective training
Microsoft Associate Certification
Demonstrated experience in troubleshooting and resolving GFT/other gaming software, hardware, and network problems, real-time editing and backup/recovery of GFT/other gaming data elements
Demonstrated experience in reformatting and manipulating geographic information (GIS) source data for imagery

Field Support Representative Resume Examples & Samples

Executes elements of support program activities. Monitors performance metrics and initiates corrective action
Contributes to deliverables per contract requirements. Participates in program meetings and activities
Performs delivery systems installation, integration, configuration and disposition of workstations and/or servers to support the architecture
Validates end-to-end system functionality through unit and integration testing
Performs system monitoring using approved tools and processes to validate system health and continuous operation, including interfaces with other vendor applications
Assists with the analysis of system resource trends. Trouble shoot problems between vendor applications. Establishes backup and restore procedures to ensure system and data availability. Supports any disaster recovery procedures to ensure business continuity
Researches, provides technical information and supports the establishment of processes to develop and maintain support products, engineering data and integrated support infrastructure
Confers with senior personnel, users and outside vendors to identify computer data access requirements. Complies with security policies, processes, procedures, and tools. Promotes security awareness to mitigate security risks
Installs patches as applicable. Manages users system access to meet security requirements
Supports implementation of hardware and software security measures for transmission and storage of information
Develops and delivers training as needed to enhance end-user understanding and performance
Complies with commercial, government, regulatory, and organizational standards and specifications during development of complete courseware
Experience in U.S. Government transportation, logistics and ITV
Knowledge of BCS2, GDMS
Substantial background in communications and communications connectivity
May be asked to deploy on short notice to perform extended TDY (Temporary Duty Yonder) to CONUS/OCONUS (Continental United States/Outside Continental United States) in support of contingency operations
Must possess a Security Clearance

Field Support Representative Resume Examples & Samples

Existing DoD Top Secret Clearance
Must be able to obtain and maintain SAP/SAR clearance
In-scope SSBI (single scope background investigation)

Field Support Representative Resume Examples & Samples

Leads and executes significant elements of the integrated support program activities
Validates deliverables per contract requirements
Develops and monitors performance metrics and initiates corrective action. Supports trade studies for support programs for multiple platforms and systems
Oversees and performs system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture. Ensures and validates end-to-end system functionality through unit and integration testing
Provides support to the Mission Command Training Support Program (MCTSP), for local area networks (LANs) and wide area networks (WAN), for digital mission command systems (MCS), for simulation system network administration, and gaming systems network integration
Responsible for MCTSP exercise network infrastructure operations, including systems analysis and maintenance, security, network operations and support, and systems configuration
Oversees and performs system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture
Responsible for installing, managing, maintaining, and recovering internal simulation closed training networks/systems to ensure timely operation of training and exercises. Including network security
Establishes establishes and maintains communication interfaces with MCS to provide services for training and exercises to include, but not limited to voice over internet protocol (VoIP) technologies and software such as Comm Net Radio (CNR), Ventrilo, and ASTi Voisus for providing communications and interoperability for Live-Virtual-Constructive-Gaming (LVC-G) simulations/ simulators, and radio over IP bridging
Performs specific tasks associated with maintaining networks such as performing preventative maintenance checks and services (PMCS) on networking equipment as prescribed/required to ensure network functionality
Configures the simulations/networking related hardware and verifying that all hardware connected for an event is operational within 24 hours prior to the start of training
A nalyzes the server network throughput needs including monitoring data communication traffic volumes, network bandwidth capacity, peak loading spikes and the overall health of the networks associated with an MCTSP exercise
Certifications: Cisco CCNA, CCNA Voice, CompTIA Security+, CompTIA Server+ etc., MCITP – Enterprise Administrator
Capable of establishing, troubleshooting and maintaining a command post tactical network, LAN/WAN
Ability to configurie, establish, and operate SICPS equipment with unit data products to support tactical network and command post operations
Ability of integrating C2 enablers
Proficient in the use, operation, and integration of IS in a complex digital environment
Ability of providing integration instructions on various IS in support of CP operations. Knowledgeable of Knowledge Management Process
Knowledge in the setup, establishment, and operation of SICPS equipment
Knowledgeable in the establishment of Power Grid to support CP Operations into a unit’s tactical network (JNN, ADAM, C2OTM, etc.)
Capable of performing basic IS/IA troubleshooting and configuration. Knowledgeable on the use and operations of mission command networks and systems, voice systems, and data systems
Ability to communicate with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors)

Field Support Representative Resume Examples & Samples

Provide installation assistance for US Military contracts and SITECH’s as needed
Provide fast and efficient customer service to regional service centers, business partners, dealers, end-users and internal Trimble teams
Provide advanced technical sales assistance and technical support on problems of diverse scope, where analysis of data requires evaluation of identifiable factors, to business partners, dealers, end-users and internal Trimble sales teams
Provide training, job site demonstrations, installation and troubleshooting, including presentation of modular programs and customized classes for support and product issues
Provide new product input, field-testing and subsequent production release involvement
Develop product and application related technical documentation
Mechanical, hydraulic and electrical knowledge of heavy civil machinery equipment
Familiarity with grade control systems
Proven ability to achieve results
Bachelor of Science degree in Mechanical Engineering or a Construction Management (Mechanical) curriculum; OR a minimum 4 years field experience in a Technical Support environment with two year degree or equivalent education in a relevant field

Field Support Representative Resume Examples & Samples

Provides on-site customer support related to Company product or service installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines. Field visits requested by, yet not limited to, Technical Support, Sales, and Marketing through a clear prioritization guidelines and in accordance with standard operating procedure to maximize customer satisfaction at the most optimal levels
Installs equipment at customer locations. Assembles components and tests operation. Adjusts equipment as needed, coordinating with in-house resources and others
Trains customers in the use of Company products, equipment and services. Provides training in a variety of formats, as well as documentation and other materials. Ensures customer satisfaction in the use and capability of Company products and services
Troubleshoots customer problems and issues with Company products and services. Diagnoses and fixes problems with assistance of in-house technical resources and others as needed. Plans and implements strategies for addressing more complex issues as needed
Provides support for new customer installations and go-live events, responding to any issues that arise and coordinating resolution to ensure smooth customer experience
Communicates customer needs for additional products and services to sales team, research & development and others. Coordinates other teams and additional resources to address customer issues as needed. Ensures ongoing customer satisfaction
Researches customers prior to site visits to obtain information and insight to anticipate issues and enhance the overall customer experience
Carry out on-site field visits to apply preventative maintenance programs
Responsible for providing trip reports to Customer Support and Sales incl. Country Manager in a timely manner
Proactively work with Customer Support teams to identify technical issues
Provide feedback to appropriate in-house personnel regarding customer needs, thereby furthering the company’s efforts in the development of new products or product improvements
Support the promotion of company products through trade shows, scientific and other meetings and is required, from time to time, to make presentations at these functions resulting in greater communication with our customer base and to assist in educating potential new customers
Promote customer subscription to instrument Extended Maintenance Agreement
Provide feedback pertinent to development and implementation of sales programs, promotions, and marketing strategies to the Sales Managers and/or Country Manager, and Marketing as needed
In conjunction with Trainers, provide training or technical assistance to other technical or sales representatives and new employees in general
Liaise with the sales representatives to provide updates on customer status and information on identified selling opportunities
To work pro-actively to improve efficiencies and reduce operating costs
To ensure that the territories are covered effectively and are aligned with the sales team’s priority list
Quantitative Dimensions
Ability to communicate both verbally and in writing whilst working on customer, team and organisational related issues
Ability to listen to and comprehend information and receive feedback
Ability to make presentations to customers and colleagues
Native language speaker of the supported country + English fluently spoken and written
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals
Understanding and knowledge of metric system. Ability to compute rate, ratio, percent and to calculate discounts. Understanding of general statistical and analytical techniques
Needs good working knowledge of spreadsheet, word processing, database and CRM software
Must be able to complete work in a timely manner
Must demonstrate initiative to resolve issues
Must demonstrate the ability to prioritize work and handle multiple tasks simultaneously
Laboratory experience with immunoassays, chemistry, hematology and related techniques
Degree in biological sciences or related field prefered
Experience in the field of Veterinary Medicine as well as laboratory or veterinary practice experience would be an advantage
Technical aptitude for understanding functions of the various veterinary laboratory diagnostic departments
2-4 years’ relevant experience in a customer facing role
Working knowledge of IDEXX products is preferred
Clearly identifies measures of success and regularly tracks progress toward goals
Strong team building and facilitative skills

Field Support Representative Resume Examples & Samples

Provides on-site customer support related to Company product or service, installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines
Diagnoses and addresses customer issues with the assistance of in-house technical resources and others as needed. Plans and implements strategies for addressing more complex issues as needed. Follows up to ensure customer satisfaction
Collaborates with field sales partners to develop and execute territory business strategies to meet customer needs and support IDEXX business objectives
Develops territory management plan to effectively and efficiently maximize customer visits
Performs pre-visit planning prior to customer site visits to enhance the overall customer experience
Delivers full staff trainings at customer sites on a variety of medical and procedural topics
Provides consultation on diagnostic workflow and optimal processes
Through effective discovery, identifies opportunities to educate customers on further utilization of IDEXX products and services
Educates customer on medical message in effort to showcase value of practicing best medicine
Acting as the customer advocate, communicates customer needs for additional products and services to sales team, research & development and others. Coordinates other teams and additional resources to address customer issues as needed. Ensures ongoing customer satisfaction
In a timely manner, thoroughly documents customer visits and interactions
Supports quality management system and other compliance requirements
Adheres to and models the IDEXX Purpose & Guiding Principles
Understanding of Company products and services
More complex questions may be referred to more experienced individuals
Typically, 3-5+ years Company or industry experience in a related area, 0-2+ years directly related experience specifically in field support area
Veterinary practice experience strongly preferred
Technical skills to troubleshoot and resolve problems with Company products and services
Communication skills, both written and verbal, including presentation skills
Coordination and project management ability
Relationship management skills
Ability to train customers on the use of technical equipment and effective process and workflow
Ability to address and diffuse difficult customer situations
Ability to work with customers to understand and respond to the unique needs of each customer
Ability to discover unidentified needs of customer
Ability to work collaboratively with sales partners to develop and execute strategic customer plans
Ability to collaborate with internal departments to solve problems and address customer needs
Good problem solving and research skills
Strong organizational, time management and prioritization skills

Field Support Representative Resume Examples & Samples

Operate, troubleshoot and repair sensor and computer systems
Ability to manage up to 20 users on wired and wireless private and/or government networks
Ability to keep computers and cryptography equipment functioning and up to date
Install, point and troubleshoot GPS systems
Proficient with Microsoft Office products
Meet and maintain all requirements to operate as an airborne sensor operator for DoD sponsored projects
Obtain and maintain an FAA Class III Flight Physical
Demonstrated ability to supervise a team of up to 15 personnel
Demonstrated ability to provide training for class sizes of up to 15 personnel
Ability to obtain and maintain an active Secret Security Clearance
Experience in operating at a remote site location
Maintain the ability to rapidly deploy overseas to remote environments
Meet all required medical and dental pre-requisites for deployment
Experience operating and maintaining remote sensing systems
Experience with windows based GIS file formats and software such as GEO tiffs, DEMs, ortho-mosaics, shape files, etc
Overseas travel experience
Military experience
Electronics / Avionics technician experience
Familiarity with technical photography
Foreign Language

Field Support Representative Resume Examples & Samples

Reviews requirement documents
Performs task analysis, media/method analysis, and learning analysis. Assists higher level employees with needs analysis
Compiles and analyze data in support of contract deliverables and communicates same with customers
Identifies program risk and opportunity potential, develops mitigation plans, refines integrated program plans based on change requests, and incorporates approved changes into schedules
Develops, coordinates and leads processes to ensure team meets regulations provided by customer and outside agencies. Recognizes risks, develops courses of action, and executes solutions
Establishes strong communications with all levels of Program to include Managers, Team Leads, Engineers, Technicians, and Administrative Support Staff
Performs assigned project tasks and records progress on deliverables that meet identified requirements. Coordinates project review activity and status reporting for recurring project process and progress documentation
Assists with defining plan elements and performing searches of internal/external historical libraries or archives for applicable processes to collect metrics or lessons learned for incorporation in the baseline project plan creation
Assembles and disseminates relative information to project lead to transition project to responsible organization
Bachelor's and typically 6 or more years' related work experience, a Master's degree and typically 4 or more years' related work experience or an equivalent combination of education and experience
Candidate must have active DoD Secret clearance prior to hire date
Experience with the following is highly desired: Foreign Military Sales, International Traffic in Arms Regulation, Navy Foreign Disclosure Manual, State Department regulations and Foreign Disclosure Processes, Technical Assistance Agreement
Great communications and presentation skills, including cross-cultural and ability to effectively present and communicate various (technical and non-technical) information to foreign dignitaries
DoDI 5000.02, DoDI 5200.39, SECNAV M5000.2 and any DoD & DoN AT experiences and/or supported roles within the field gained through the defense contractor sectors
Prefer Bachelors in Business Administration, International Studies or Communication

Field Support Representative Resume Examples & Samples

Provides on-site customer support related to Cornerstone Software implementation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines
Collaborates with field sales partners to develop and execute business strategies to meet customer needs and support IDEXX business objectives
Trains customers in the use of Cornerstone Practice Management Software. Provides training in a variety of formats, as well as documentation and other materials. Ensures customer satisfaction in the use and capability of supported Company products and services
Provides consultation on Cornerstone workflow and optimal processes
Troubleshoots customer problems and issues with software, hardware, equipment and services. Diagnoses and fixes problems with assistance of in-house technical resources and others as needed. Plans and implements strategies for addressing more complex issues as needed
Acting as the customer advocate communicates customer needs for additional products and services to sales team, research & development and others. Ensures ongoing customer satisfaction
Documents customer visits and interactions
3-5+ Years related experience required. Veterinary Hospital or reference lab experience preferred
Strong instructional and presentation skills
Must be able to teach complex applications and related information to a variety of student skill levels
Relationship management skills, including ability to resolve difficult customer situations
Ability to adapt to varying customer situations and through the use of effective listening skills, understand and respond to the unique needs of each customer
Ability to work collaboratively with internal departments to solve problems and address customer needs
PC skills, general knowledge of installing and troubleshooting PC software and hardware components

Field Support Representative Resume Examples & Samples

3 + years of mortgage related business experience
Presents self in professional manner and have ability to interact with all levels of organization and outside contacts
Strong computer skills-including Microsoft Office software programs and industry specific software
Detail oriented, can manage multiple projects at once
Ability to work in a fast paced environment
Bachelor’s Degree in related field preferred

Field Support Representative Resume Examples & Samples

Provides on-site customer support related to IDEXX Digital Radiography installation, training and/or troubleshooting according to established policies and procedures and applicable regulatory guidelines
Collaborates with management and sales partners to develop and execute territory business strategies to meet customer needs and support IDEXX business objectives
Delivers full staff trainings at customer sites
Provides consultation on workflow and optimal processes
3-5+ Years related experience required. Veterinary or lab experience preferred
Veterinary Technician experience strongly preferred
Technical skills to troubleshoot and resolve problems with company products and services
Installing and troubleshooting PC software applications
Basic Networking understanding and fundamentals (wired and wireless)

Field Support Representative Resume Examples & Samples

Executes significant elements of the integrated support program activities
Performs system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture. Ensures and validates end-to-end system functionality through unit and integration testing
Performs system integration, hardware and software installation, configuration and disposition of servers and workstations to support the architecture
Responsible for installing, managing, maintaining, and recovering internal simulation closed training networks/systems to ensure timely operation of training and exercises. This includes ensuring network security
Configuring the simulations/networking related hardware and verifying that all hardware connected for an event is operational within 24 hours prior to the start of training
Additionally, the person analyzes the server network throughput needs including monitoring data communication traffic volumes, network bandwidth capacity, peak loading spikes and the overall health of the networks associated with an MCTSP exercise
Ability to configuring, establishing, and operating SICPS equipment with unit data products to support tactical network and command post operations
Knowledgeable in the setup, establishment, and operation of SICPS equipment
Communicates with a wide variety of individuals (employees and managers) throughout the organization and outside of the organization (i.e. clients, vendors)

Field Support Representative Resume Examples & Samples

Using personal vehicle, travels to assigned kiosks and collects movies from machines. Keeps daily record of product distributed and removed from each machine (mileage reimbursement provided for miles driven for work tasks and pre-determined routes)
Follows a specifically designed daily merchandising route including regular visits to a warehouse location
Provides quality customer service through regular interaction and communication with coworkers, external customers, external contractors, store owners/managers and employees
Communicates status of kiosks and customer accounts to Regional Operations Supervisor (ROS)
Secures all Redbox merchandise and ensures kiosks are properly locked
Keeps kiosks clean and in proper working order
Loads and unloads product from automobile, residence and warehouse
Minimum of 1 year of experience in a customer facing position required
1+ years of experience computer skills required (internet, email, and using Microsoft Word and Excel)
Minimum 1 year of merchandising or field operations experience preferred
Experience with routers, air cards, hardware/software installation, and network connectivity preferred
Demonstrates strong organizational, multi-tasking and problem solving skills
Must be able to effectively communicate and collaborate with others
Ability to work independently with a high degree of self-motivation
Must be able to work in a variety of weather conditions including extreme weather
Ability to use small hand tools such as a screwdriver, pliers, cutter, or hex wrench

Field Support Representative Resume Examples & Samples

Assists new MS site implementation
Assists Site Manager or Supervisor in offering suggestions for improvement. May include new suggestions or suggestions to existing processes or procedures
Assists in the training of new and existing employees
Maintains accurate, complete, and up to date Site Procedure Guides, Forms and Logs, and other Site Branding as directed by Site Manager or Supervisor
Collects data for the completion of the Monthly Management Report as directed by the Site Manager or Site Supervisor
Orders paper, toner and other supplies as directed by Site Manager or Supervisor
In the absence of onsite personnel, may perform any of, but is not limited to the following duties
Processes all incoming and outgoing mail
Performs other mailroom functions, such as mail fulfillment, which includes sorting, filing, packaging, and processing shipments for delivery to multiple locations
Filing and labeling of documents and other materials for storage and retrieval
Shipping and Receiving, including the movement of boxes and or equipment
Provides Courier Service for the pickup and delivery of mail and copy jobs, on campus and offsite
Assists in the Copy Center and performs all functions required for the delivery and completion of all copy requests. May include the usage of binding, folders, laminators, etc
Performs basic troubleshooting on all equipment used within the Ricoh Center
Assists in the coordinating of work assignments to meet specific deadlines and service deliverables
Manage all aspects of the Ricoh Center in the absence of the Site Manager or Supervisor
Directs or leads the Daily Huddle in the absence of the Site Manager or Supervisor. For one person sites, attend the Daily huddle via conference call
Performs Front Desk Receptionist duties
Requires high school diploma plus 6-12 months of related work experience
Requires valid, violation-free driver's license along with reliable transportation and minimum levels of auto insurance coverage per Company policy
Requires experience in use & operation of shrink-wrap, paper cutter, hole driller, bindery equipment, jogger, tape machine, electric stapler, scales, collators & related equipment
Requires experience with postage meter and equipment

Tomahawk Mission Planning Field Support Representative Resume Examples & Samples

Perform a broad range of system and application support assignments for Tomahawk Mission Planning Center (TMPC)
Primary responsibilities are supporting Tomahawk Mission Planning (TMP), addressing TMPC Information Assurance compliance, providing Information Technology (IT) support, assisting operational planners with trouble shooting problems, keeping the TMP system running on a day-to-day basis, and providing phone support to remote planners/system administrators at the Tomahawk Strike and Mission Planning Cells (TSMPC) in addition to network support
Support system installations and problem resolution at several other sites; domestic and international
Will need to be familiar with both software and hardware problem resolution techniques
Coordination and communication are key skills in this assignment. Will be working at a remote site from the rest of the TMP project and interfacing with other contractor and government employees on a daily basis. Day-to-day management will be under the direction of government management at CMSALANT
Must be able to determine when to request technical and programmatic support from Tapestry Solutions in St Louis, MO
Will work in concert with another Tapestry FSR already at this site
Bachelor's degree and typically 5 or more years of related work experience or a Master’s degree and 3 or more years of related work experience or an equivalent combination of education and experience
Requires a current/active Top Secret (TS) security clearance or a current Single-Scope Background Investigation (SSBI)
Security Plus certification is needed to access systems at all customer sites
An SCI clearance will also be needed and will be applied for after job acceptance if not currently held by candidate
Will be working with Windows 7, Windows 10, Server 2008, Server 2012, virtual machines, domain controllers and SQL Server 2012
A basic understanding of the Red Hat OS would also be beneficial
Occasional overtime may be required

Field Support Representative Resume Examples & Samples

Schedule appointments / visits according to care plans and staff availability
1+ years of Customer Service experience
1+ years of experience in a Call Center environment taking inbound calls
1+ years of PC experience, including the ability to locate and interpret information from multiple systems
Basic proficiency with Microsoft Word (create / edit documents and share with others) and Microsoft Excel (create spreadsheets and pivot tables)
Ability to work shifts within the hours of 8:00 am - 6:00 pm
1+ years of experience in call escalations
Bilingual fluency in Spanish or Chinese

Field Support Representative Resume Examples & Samples

1+ years of Customer Service experience analyzing and solving customer service problems
Experience with Microsoft Word (create / edit documents and share with others) and Microsoft Excel (create spreadsheets)
Bilingual fluency in Spanish

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