Franchised Sales Manager Resume Samples

The Guide To Resume Tailoring

Guide the recruiter to the conclusion that you are the best candidate for the franchised sales manager job. It’s actually very simple. Tailor your resume by picking relevant responsibilities from the examples below and then add your accomplishments. This way, you can position yourself in the best way to get hired.

Craft your perfect resume by picking job responsibilities written by professional recruiters

Pick from the thousands of curated job responsibilities used by the leading companies

Tailor your resume & cover letter with wording that best fits for each job you apply

Resume Builder

Create a Resume in Minutes with Professional Resume Templates

CHOOSE THE BEST TEMPLATE - Choose from 15 Leading Templates. No need to think about design details.

USE PRE-WRITTEN BULLET POINTS - Select from thousands of pre-written bullet points.

SAVE YOUR DOCUMENTS IN PDF FILES - Instantly download in PDF format or share a custom link.

Create a Resume in Minutes

A Mueller

Arnold

Mueller

8340 Jaskolski Forest

Philadelphia

+1 (555) 660 8269

8340 Jaskolski Forest

Philadelphia

Phone

p +1 (555) 660 8269

Experience Experience

Los Angeles, CA

Franchised Sales Manager

Los Angeles, CA

VonRueden-Franecki

Los Angeles, CA

Franchised Sales Manager

Assists in development of budget
Develops new business through obtaining accounts from the competition, lateral development of existing accounts and contacting new customers in the market
Provides accurate, complete and effective turnover to Management
Participates with management team in development of a motivated guest-focused, service culture within all hotel associates
Perform other duties as requested by management
The Sales Manager will communicate with other department managers expected demand generators to ensure proper staffing levels based on guest volume
Performs other duties as requested by management

present

San Francisco, CA

Franchised Sales Manager

San Francisco, CA

Mraz, Abshire and Schneider

present

San Francisco, CA

Franchised Sales Manager

present

Assists in the development of revenue budgets and monitors sales activities/performance to ensure actual sales meet established revenue plan
Work with the General Manager and Management Company representatives to achieve sales goals
With General Manager makes pricing strategy recommendations; establishes group rate parameters; monitor turndowns and group selling strategies
The Sales Manager will perform other duties as assigned by supervisor or management
Works with the management team to create and implement a catering sales plan addressing revenue, customers and market
Develops positive and productive relationships with key local demand generators and provide exceptional service to contacts and customers
Manages and develops relationships with key internal and external stakeholders

Education Education

Bachelor’s Degree in Business

Cornell University

Bachelor’s Degree in Business

Skills Skills

Working knowledge of hotel operations. Ability to satisfactorily communicate with guests, management, and co-workers to their understanding
Is able to demonstrate ability in prospecting and growing new business
Has a strong attention to detail
Strong organizational skills with attention to detail
Strong knowledge of Marriott standards with recent experience in enforcing these standards
Understands revenue management functions and account profitability
Excellent communication skills with the ability to negotiate, connive, sell and influence prospects and hotel guests
Use basic math skills to prepare budget and compute rate and profit information
Possess knowledge of hospitality, business and basic accounting principles and practices
Talk and listen to clients demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner

Create a Resume in Minutes

5 Franchised Sales Manager resume templates

Read our complete resume writing guides

Franchised Sales Manager Resume Examples & Samples

Some College, plus 2 years Sales, or equivalent combination of education and experience (Hotel experience preferred)
Excellent organizational skills are essential, must be able to multi task, have an outstanding attitude, enthusiasm, professionalism and attention to detail
Must be results oriented with strong negotiation skills
Must be guest service focused, and understand expectations of hospitality demands
Must have clear, concise verbal & written communication skills
Excellent communication, interpersonal and administrative skills are required
Proficient in MS Word/Excel and Power point is required
Must work well with others, be motivated, and display a positive energetic persona
The job requirements of the successful candidate will be a self-starter with a strong eye for details, results driven, possess strong interpersonal skills,
Must have a strong sense of urgency, confidentiality, honesty and integrity with respect to client, guest and associate relations

Franchised Sales Manager Resume Examples & Samples

A minimum of 7 years successful Sales experience with at least 5 years specializing in the hotel industry
Demonstrated success achieving proactive sales goals/quotas
Strong knowledge of the marketplace
Knowledge of and experience working with the Corporate and Association/Convention group segments and a strong desire to meet people, build effective business relationships and truly understand how to uncover the customer's hotel business needs and opportunities
Flexibility to travel within and out of the state as needed to attend trade conferences, participate in sales missions or conduct sales solicitation calls on current or potential customers
A 4 year college degree

Franchised Sales Manager Resume Examples & Samples

Develop strong customer relationships through various communication channels using professional, courteous and ethical interpersonal skills and company/franchise programs
Develop and maintain relationships with local community organizations, DMOs, RTCs, etc
Work with the General Manager and Management Company representatives to achieve sales goals
Active involvement in Revenue Management
Effectively communicate with all departments and management team members to ensure that clients, groups and function needs are met and expectations are exceeded
Respond to all sales inquiry in a timely and professional manner
Participate with the management team in overall operations support when needed
The ideal candidate must be able to easily use and navigate standard industry computer programs and have outstanding written and verbal skills

Franchised Sales Manager Resume Examples & Samples

Works collaboratively with hotel service team(s) to ensure sales efforts are coordinated, complementary and not duplicate
Responds to incoming group/catering opportunities
Identifies new group/catering business to achieve personal and hotel revenue goals
Understands the overall market - competitor's strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them
Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, trips/trade shows, etc
Monitors same day selling procedures to maximize room revenue and control hotel occupancy
Uses sales resources and administrative/support staff effectively
Services our customers in order to grow share of the account
Partners with Management and/or Operations in providing a customer experience that exceeds the customer's expectations
Provides accurate, complete and effective turnover to Management
Interacts with guests to obtain feedback on product quality and service levels
Attends pre- and post-convention meetings to understand group needs, obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels and overall satisfaction
Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to BPR Properties
Gains understanding of the hotel's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event
Flexible to work on weekends, evenings as business demands

Franchised Sales Manager Resume Examples & Samples

High school or equivalent education required. Bachelor's degree preferred
Ability to execute appropriate action plans
Able to set priorities, plan, organize, and delegate
Command of the English language both written and verbal

Franchised Sales Manager Resume Examples & Samples

Marriott
Opening Hotel
Raleigh Market

Franchised Sales Manager Resume Examples & Samples

Know all emergency procedures (fire, severe, weather, bomb threats, guest accident/illness, etc.)
Be knowledgeable of all product lines of the hotel including catering, rooms, packages (if applicable), lounge and restaurant promotion
Conduct a successful, aggressive solicitation process involving outside sales calls, inside appointments, telephone calls, individual letters and direct mail. As a pro-active sales manager, 80% (eighty) of time is to be spent in active sales solicitation. Responsible for maintaining a sales quota as assigned by DOS
Assist the Director of Sales in the preparation of the annual marketing plan, including the action plans covering assigned market segments
Understand the wants and needs of the market segments assigned
Document the wants and needs of customers in the sales files
Maintain a documented record of all solicitation action steps in the sales file
Maintain accurate and current mailing lists for all accounts in individual areas of responsibility
Trace each file for the most effective date for follow-up
Send proposals on all leads which fit the profile of property; actively follow through to convert from proposal to definite status
Send proposals and confirmations to clients immediately upon holding space
Clearly outline client's room block requirements, suite requirements and meeting and banquet space requirements on booking sheets so that the accurate facilities may be reserved
Obtain, document and route all necessary information on definite groups, including billing information, credit application, rooming list and VIP arrangements. Details on meeting arrangements, menus, audio-visual arrangements, etc., should be documented and passed on to catering manager for follow-up
Maintain total and complete sensitivity to customer satisfaction and guests' needs
Assist the Director of Sales on special projects as assigned
Maintain professional attitude and appearance in dealing with all other departments in the hotel
Prepare weekly and monthly reports, as well as other duties required by the Director of Sales
Follow-up on meetings being held at competitive hotels and try to secure the account for own property
Responsible for preparing and providing the DOS with weekly sales call reports and weekly itineraries of planned sales calls to potential customers
Maintain a weekly sales quota of outside calls, all telemarketing calls and site inspections as assigned by Regional Director of Sales and Marketing
Assist kitchen personnel by plating up food for functions, if applicable
Assist Banquet Department by setting rooms up according to requirements, if applicable
Able to communicate accurately and effectively in verbal and written form with guests and associates so as to respond accurately and completely to people to give directions, instructions, information, answer questions and provide service as required
Talk and listen to clients demonstrating excellent sales skills by knowing and selling product in a professional and courteous manner
Accurately prepare plans for functions by writing clear requests for each affected department
Have a basic knowledge of local and national trends regarding business
Travel to local and national areas to attend seminars/functions, some of which may involve being away from home for several days at a time
Use basic math skills to prepare budget and compute rate and profit information

Franchised Sales Manager Resume Examples & Samples

Actively sells to business travel and travel industry accounts to meet and exceed revenue goals by developing new accounts and growing existing hotel accounts with a profitable and win-win selling approach
Manages accounts with corporate travel throughout the year and negotiates rates for those accounts which travel on a consistent basis
Works with travel industry, government and wholesale accounts that book both business and leisure travel
Exceed sales revenue goals
Strong sales techniques and yield management
Professionally communicate and interact with clients and associates utilizing all methods of communication
Develop budgets and financial plans as required by internal departments and clients
Must have dexterity/mobility to meet clients on and off premises, tour property, attend functions and climb stairs
Must have own reliable transportation and possess a valid state driver's license in order to make sales calls
Six months minimum in sales, customer service related position or hotel experience preferred

Franchised Sales Manager Resume Examples & Samples

Previous experience in a similar role achieved within a European market, with a good understanding of hotel business mix needs of transient and MICE business
Up-to-date knowledge of current trends and market forces as well as, an understanding of sales strategies and account profitability
Strong work ethic and passionate approach to customer services combined with their ability to develop and maintain a strong team environment to drive results throughout the whole operation in a very demanding role
Excellent communication, organisational skills and negotiation skills with a good working knowledge of Microsoft Office are essential
Experience of Delphi and Microsoft Office is essential
Knowledge of Opera would be preferred
Flexible to work outside of normal office hours if business needs demand

Franchised Sales Manager Resume Examples & Samples

Coordinate and execute all site inspections/visits at the hotel
Partner with account/selling manager to develop creative aspects of site visit
Gather all important customer data from account/selling manager in order to plan appropriately (e.g. customers goals, specific needs, key account info, etc.)
Catering sales and or convention services experience required
Ability to effectively present information to individuals or groups
Proficient with Microsoft Office programs, Marriott systems, SFAweb and CI/TY, preferred

Franchised Sales Manager Resume Examples & Samples

Requires good communication skills, both verbal and written. Must be able to speak, read, write and understand English. Must possess computer skills, including but not limited to use of Microsoft Word and Excel
Able to set priorities, plan, organize and delegate
Written commination skills to be concise, well organized, complete and clear
Maintain a positive, productive, professional attitude and appearance in dealing with all other departments in the hotel

Franchised Sales Manager Resume Examples & Samples

Provide the highest quality of service to both the internal and the external customer at all times
Develop new business through share shifting accounts from competition, further saturation of existing accounts and targeting new customers. The solicitation of new and saturation of existing business should be accomplished through a combination of appointments, telemarketing, site tours, daily prospecting, entertainment and networking
Excellent time management, self management and self motivation. Must be able to fill schedule with continuous stream of customer contact
Responsible for the negotiating and signing of all local negotiated contracts within your market segments for all hotels within the cluster
Complete market and competitor knowledge of all of the hotels within the cluster
Thorough knowledge of hotel brands represented and specific targeted businesses for each hotel
Clear understanding of each hotels business strategies, occupancy, ADR and RevPar goals within the cluster
Attend one sales strategy meeting per week on a rotation basis for each hotel
Set individual quarterly plans and actions based on individual market segments and the business strategy of each hotel
Active member on behalf of the entire cluster in networking organizations that pertain specifically to market segments
Attend trade shows that pertain specifically to assigned market segments to represent the entire cluster of hotels
Participate in the clusters monthly hotel sales blitzes
Attend monthly regional meetings and be prepared to discuss wins for each property and current projects in progress
Responsible for leading Sales Support Specialist in all direct mail campaigns, advertising and promotions for all hotels that pertain to assigned market segment
Lead on-site Sales Manager of the property/properties you own in the following marketing plan, plans and actions, sales blitz direction for hotels that you own
Assist General Manager for the hotel/hotels that you own in the budget process
Preparation and attendance to any ownerâ€™s meeting for the hotels in the cluster in which you own
Assist with training, mentoring and development of new Sales Managers in the region
Constant communication with the General Manager of the property/properties within the cluster that you own to update and inform of market sales happenings
Develop strong relationships with on property sales staff of each hotel to ensure working in unity and always striving to achieve the same goals
Provide property Sales Manager with a weekly prospecting list to ensure proactive efforts are not being duplicated between market sales and property sales
Ensure property follow up and communicate customer needs and profiles so seamless hand off can occur
Daily communication with Regional Director of Sales of potential and signed business opportunities, challenges with clients, marketing strategies for segment, and special projects in progress
Prepare weekly, monthly and quarterly reports required for the market sales team
Daily input of all activities, accounts and bookings in Delphi to ensure a seamless transition between the property sales team and market sales team
Participate in all property specific customer events/functions
Involvement in Community Activities on behalf of Concord Hospitality
Attend brand required training and Concord required training
Represent Concord Hospitality in a professional manner at all times
Follow Concord Hospitalities guidelines for weekly telemarketing and appointment calls for the 75% proactive position
Responsible for MarRFP initial set up and monthly bidding for the properties that you own team must meet on the 10th of every month to see which accounts are shared
Pre-opening direct sales efforts for respective market on all new hotels that open within the cluster

Franchised Sales Manager Resume Examples & Samples

Diploma or Bachelor's degree in Business, Tourism or Hotel Management an asset
Five years experience in selling to all segments of the hospitality market
Willingness to work evenings and weekends

Franchised Sales Manager Resume Examples & Samples

Provide the highest quality of service to the customer at all times. Quick and timely responses, immediate communication to the properties, develop professional long term business relationships
Excellent time management, self management and self motivation. Must be organizationally savvy with a keen focus on detail
Must be able to to fill schedule with continuous stream of customer contacts on property, on location or via the telephone and internet
Clear understanding of the hotels business strategies then set goals and determine action plans to meet those goals. Update action plans and financial objectives quarterly
Develop new business through obtaining accounts from competition, lateral development of existing accounts and contacting new customers in the market. The solicitation of new and saturation of existing business should be through a combination of appointments, telemarketing, site tours, constant prospecting and networking
Development of company/segment focused monthly recognition per property i.e. Company of the Month program, Cookie of the Month
Coordinate and participate in bi-annual sales blitzes per hotel/market
Prepare weekly sales and productivity reports communicating customer contacts/opportunities for the week
Own and follow up on all details of customer events from booking to follow up
Benchmark competition for catering best practices and make recommendations to properties
Work closely with Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels
Develop strong relationships with on property sales and food and beverage staff to ensure working in unity and always striving to achieve the same goals
Participate in all property specific customer functions
Knowledgeable of all Delphi functions and consistent use of Sales Forms i.e. saturation work sheets, QIC and Pre-call planning
Involvement in Community Activities and Hotel Programs important
Attend, participate and contribute to all Sales Strategy and Sales Team meetings
Attend any brand required training as well as other meetings requested by the General Manager or Director of Sales or Catering
Clear understanding of specific targeted business for the brand
Inform Director of Catering of potential opportunities/concerns with clients and progress of special projects
Carry out any reasonable request by Management that you are capable of performing
Ensure clear communication between departments
Complete weekly expense reports and submit to Director of Catering

Franchised Sales Manager Resume Examples & Samples

The Sales Manager will achieve budgeted revenues and maximize profitability. Participate in the preparation of the annual departmental operating budget, and the hotel marketing and business plan
The Sales Manager will create and implement sales plans that consistently drive measurable incremental occupancy, increase average rates, and increase food and beverage and banquet sales
The Sales Manager will provide our guest with information that enhance their experience (example: loyalty programs, area attractions, restaurants, facility information) to enhance guest experience
The Sales Manager will develop and maintain relationships with key clients and outside contacts in order to produce group and to include room sales, food & beverage sales and catering/banquet services
The Sales Manager will schedule group and catering activities at the hotel with thought to the budgeted revenue needs of the hotel
The Sales Manager will coordinate with other hotel-level departments to facilitate services agreed upon by the sales office and prospective clients
The Sales Manager will monitor and analyze current and potential market sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue budgets for all departments
The Sales Manager will communicate with other department managers expected demand generators to ensure proper staffing levels based on guest volume
The Sales Manager will develop awareness and foster the reputation of the hotel in the local community by being an active participant in community and industry events
The Sales Manager will perform other duties as assigned by supervisor or management

Franchised Sales Manager Resume Examples & Samples

Establishes client base of primary and secondary market segments for extended stay business in the local market as outlined in the hotel's business plan through direct sales efforts to ensure pre-determined sales expectations are realized
Develops and implements effective sales and marketing strategies to maximize the generation of hotel sales/revenues; participates in pricing strategy decisions to support activity
Develops positive and productive relationships with key local demand generators and provide exceptional service to contacts and customers
Assists in the development of revenue budgets and monitors sales activities/performance to ensure actual sales meet established revenue plan
Participates in local industry and civic organizations and all local community functions representing sales opportunities for the hotel
Hires, trains, supervises and evaluates subordinate (s)
Assists the General Manager in the development and update of the hotel business plan to include input on sales goals and plans that support the overall business and sales strategies of the hotel and brand
In coordination with General Manager, serves as hotel representative for media related inquiries and refers sensitive matters to the brand Public Relations Department if necessary
Participates with management team in development of a motivated guest-focused, service culture within all hotel associates
Strong oral and written communication skills. Good knowledge of hotel operations. Good computer skills. Goal negotiation skills. Persuasive, persistent and positive demeanor. Team player. Excellent customer service skills

Franchised Sales Manager Resume Examples & Samples

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Additionally, the requirements listed below are representative of knowledge, skills and or ability required
Recent experience in Corporate/Extended Stay hotel sales experience is required
Minimum two years outside sales experience canvassing for sales & sales leads in the hospitality industry
Knowledge of hotel operations, comp set rates, positioning, discounts, promotions and packages is required
Professional written correspondence skills to include proposals, bids and follow up
Excellent communication skills with the ability to negotiate, connive, sell and influence prospects and hotel guests
Ability to grasp an understanding of the positioning of the hotel, the services provided and how they can meet the needs of the clients
Must be detailed orientated and work well under pressure in a fast paced environment
Must have a drive for results and able to work effectively both alone and as part of a team
4 year college degree preferred
Must have reliable transportation and possess a valid driver license to make outside sales calls

Franchised Sales Manager Resume Examples & Samples

Develop and maintain relationships with key clients in order to produce hotel guest room sales in designated market segments, meeting space and Catering/Banquet services
Assist in developing and managing the departmental budget and monitor sales activity to ensure that contracts and proposals go out in a timely matter
Effectively communication to all hotel departments regarding group schedules and details pertinent to the effective management of group operations
Direct the scheduling of business group activities at the hotel to maximize profitability
Responsible for development of the hotel-level tactical sales plans to support system wide plans strategies and programs for the corporate and group segments
Conduct weekly sales calls and meetings with existing and potential clients
Develop and maintain good relationships with officials and representatives of local community groups, companies and trade organizations, and attend local and out of town meetings and conventions in order to generate sales for the hotel
Regularly work files for past and potential accounts and groups to generate repeat business for the hotel. Keep trace system up-to-date and in order
Work together with the Reservations & Sales Liaison and Director of Sales & Marketing with day to day functions and special projects of the Sales Department
Attend departmental and hotel meetings to facilitate good communication within the hotel, discuss VIPs and incoming business in detail
Generate reports as required to measure business generated by the sales department
Answer phones, when phone messages are necessary, calls must be return no later than two hours from time of the incoming call
Perform site inspections
Answer leads in 24 hours
Be knowledgeable about Marriott Rewards and other frequent traveler programs
Open group blocks in Marsha and Opera
Follow up groups pick up, deposits and rooming lists
Perform other duties as assigned by the Director of Sales and Marketing
Bachelor degree; two to four years experience in Hotel or Resort Sales

Franchised Sales Manager Resume Examples & Samples

Ability to understand and execute and support Marriott Customer Service Standards and Marriott Brand Standards
Superior guest relations skills
Excellent selling skills and understanding of sales processes; can effectively upsell products and services; can bring a sale to closure
Ability to use standard software applications and hotel systems including Marsha and Opera Sales and Catering
Ability to create collateral and marketing material
Knowledge of the local market and new businesses coming into the area

Franchised Sales Manager Resume Examples & Samples

Provides the highest quality of service to the customer at all times
With the hotel General Manager develops direct sales plan within assigned market responsibilities for each assigned property. This is to include the development of sales programs to solicit business by contacting representatives of government, business associations and social groups through direct sales (both personal calls and phone solicitation) and direct mail/promotional efforts. Sales plan to yield agreed upon room night revenue from assigned market responsibilities
With General Manager makes pricing strategy recommendations; establishes group rate parameters; monitor turndowns and group selling strategies
Ensure accurate follow-through of communications on customer needs through agreement letters, customer correspondence and appropriate inter-regional communications to reservations and property management
Assists General Manager in negotiating profitable customer commitments on business. When negotiating outside agreed upon parameters (i.e., rates, number of room nights, etc.), approval from General Manager should be obtained
Keeps existing business monitored and satisfied. Is responsible for customer satisfaction through pre- and post-evaluations with customers. Frequent phone and personal visits to existing accounts and other customers. Follows-up on group comment forms when appropriate
Supports use of promotional customer programs. Develops and implements regional and hotel-specific promotions with General Manager
Maintains awareness of competitive market positions and programs to provide input to the General Manager. Recommends appropriate marketing and sales plans/targets to ensure successful performance of each assigned property. Develops competition survey to measure market share and changes in the competition
Assists in revising sales and marketing guidelines, marketing procedures, and promotions manual when appropriate
Develops new business through obtaining accounts from the competition, lateral development of existing accounts and contacting new customers in the market
Develops quarterly sales forecast recommendations and targets for success and local market assignments
Maintains accurate records of sales activities and results and analyzes period end results
Participates in sales blitz trips
Develops strong rapport with customers acting as the liaison with customers and property management
Provides sales training to property front office staff
Assists in development of budget
Represents hotels when necessary to local communities through affiliation with professional business organizations
2 or 4 year degree in business or related area
Ability to perform all physical requirements of assigned job with or without accommodation
Optimum candidate will have flexible schedule (days and shift availability)
Minimum 2 years previous related sales experience

Franchised Sales Manager Resume Examples & Samples

Expectation to dedicate significant portion of time to direct telephone solicitation sales
New Business development for property, predominantly from Association Group Market
Meet or exceed assigned revenue goals; Rooms, F&B, Meeting Room Rental, Incremental
Represent JHM Hotels professionally to our clients/guests and business partners
Assure that all transactions with guests are handled in a legal, ethical manner
Providing prospects with complete and accurate information on hotel. Determine client needs and possible objections; provide persuasive arguments to close the sale. Negotiate rates to maximize revenues
Develop positive working relationships with existing clients by anticipating needs and acting promptly to rectify any problems; maintain frequent contact with established and prospective clients
Practice effective revenue/yield management to include wise negotiation and booking function space, focused solicitation during soft occupancy periods and effective rate and price negotiation
Consults with representatives of client group or organization to plan details such as number of persons expected, display space desired, and food service schedule. Have a comprehensive understanding of the property and its offerings
Notifies various department heads of arrangements made to ensure high level of service and guest satisfaction. Manage time effectively, maximize sales time, focus on priorities, and complete assigned reports and projects in a timely manner
Possess strong working knowledge of business development and sales techniques, catering and banquet operations, yield management, service standards and techniques, guest relations and etiquette, food and beverage, service ware and equipment, menu development and general hotel knowledge and practical ability to apply business knowledge in a hotel setting
Execute rate negotiations and pre-qualification, issue contracts, and establishes files, process bookings and appropriate follow-up correspondence with clients
Responsible for maintaining lost business report files and tracking tentative and definite business by market segments
Conducts FAM tours, site inspections and represents JHM Hotels at trade/consumer shows, presentations and other functions as designated
Responsible for group departure interview, follow up thank you letters with critique form and evaluation of suggestions to improve servicing of groups. Re-solicit groups
Responsible for the maintenance of mailing list to be used in soliciting future business
Maintain a strong knowledge of competition
Meets assigned market segment's budgeted sales and profit margin by soliciting, selling, and confirming business as required
Achieves budgeted goals by executing sales activities within assigned market segment
Assists in the development of annual sales goals
Assists in the completion of monthly booking report
Ensures assigned area operates within cost constraints
Prepares proposals with the Director of Sales that are geared to maximize profit while satisfying client needs
Contacts in-house customers to foster additional business, repeat bookings, or referrals to other JHM Hotels
Maintains proper flow of information within the hotel by reviewing sales work file of assigned accounts
Attends yield management and staff meetings in the absence of Director of Sales
Achieves KSO's on a timely basis and prepares critiques every 6 months for Director of Sales
Increases sales volume and profitability by assisting in developing and executing projects for assigned market areas as stated in the hotel marketing plan
Insures maximum occupancy on a daily basis by performing follow-ups on progress of groups booked with Front Office
Participates in solving problems with other departments as required related to business booked in the hotel including space conflicts, threatened cancellations, and compromises between customer needs and hotel facilities
Conducts market analysis to determine client needs, occupancy potential, rates desired, etc
Develops plans, special sales activities, and promotions
Conducts effective associate meetings and counseling sessions

Franchised Sales Manager Resume Examples & Samples

Responsible for achieving 100% of the sales revenue goals for assigned markets through personal and team efforts
Provides the highest quality of service to the customer at all times by providing quick and timely responses, immediate communication to the property, and developing professional long term business relationships
Creates and implements sales plans that drive measurable incremental occupancy, increases average sales, increases volume, food and beverage, and banquet sales
Carries food and beverage contribution goals and work collaboratively with catering/events team to help achieve food and beverage revenues
Builds and maintains quality relations with existing assigned accounts and increases account base and volume of sales on a consistent basis
Contacts customers via telephone correspondence or in person by traveling as frequently as necessary to meet and surpass profitable sales goals for the company
Incorporates marketing initiatives to support group/catering/food and beverage sales strategies and activities
Assesses strengths/challenges of sales competition hotels
Maintains knowledge of hotels' competitive set and recommends sales/pricing strategies, service and product improvements to stay competitive
Conducts regular analysis of industry intelligence reports such as STR and Hotelligence
Attends weekly strategy/revenue calls when requested by director sales and marketing
Works with national sales team and 3rd party meeting planners to communicate specific account needs to impact revenues for the hotels
Maintains a thorough understanding and ability to report on group/catering pace and future client need areas
Responsible for completing and communicating weekly/monthly catering sales results to director of sales and marketing
Ensures that accurate and thorough notes/traces of accounts are maintained via CI/TY
Attends daily/weekly meetings including sales meeting, staff meeting, sales and catering stand-up
Participates in weekly marble dutyas assigned
Attends any brand required training as well as on-line or direct training requested by the general manager or director of sales
Ensures clear communication between departments
Completes weekly expense reports and submits to director of sales
Represents hotel in a professional manner at all times
Complies with company policies and procedures
Customer/client focused

Franchised Sales Manager Resume Examples & Samples

Excels at proactive selling
Closes the best opportunities for each hotel based on market conditions and specific hotel needs
Understands the overall market in which they sell - competitors strengths and weaknesses, economic trends, supply and demand, etc
Excellent computer skills, including Microsoft applications

Franchised Sales Manager Resume Examples & Samples

At least 3 years of sales experience in 4* hotel that has a significant group focus
Is able to demonstrate ability in prospecting and growing new business
Able to take initiative and solve problems
Has a strong attention to detail
Has either a business or hospitality degree

Franchised Sales Manager Resume Examples & Samples

Launch hotel as one of the leading extended stay apart-hotels within Europe
Establishes client base of organisations, associations, agents and commercial businesses in defined geographic or market area through direct outside sales efforts for securing business for the hotel
Saturate and penetrate extended stay business via various channels to support hotel budget and revenue strategy
Create and implement sales plans that drive measurable incremental occupancy, increase average rates and increase volume
Produces weekly, monthly reports and sales forecasts to analyse current/potential market and sales trends, coordinate activities to increase revenue and market share and monitor performance to ensure actual sales meet or exceed established revenue plan ** Log all activities and opportunities within Cycas saleforce CRM
Communicate and work effectively with reservations, operations and revenue management in a manner that fosters close team work and alignment with the business goals of property
Establish a strong connection with Marriott Global sales Team and Central reservations office (CRO)
Participates in sales trips to key feeder markets and attends trade shows to maximise the generation of hotel sales and revenues
Participates in industry and civic organisations and all local community functions representing sales opportunities for the hotel
Conduct hotel tours and entertain qualified potential clients in accordance with the company and property policies
Champion hotel social media campaigns and initiatives
Cross sell all other Cycas properties to clients where applicable
Other and all duties, projects, and tasks as assigned by employee manager
UK citizen or valid work permit
Numeracy and literacy skills
Impeccable English oral and written
Previous experience in either a hotel Sales role or a Serviced Apartment Sales role
A good working knowledge of Opera PMS
Understanding of Travel Agent, Extended Stay & Third Party Website and Wholesaler bookings

Franchised Sales Manager Resume Examples & Samples

Handles customer inquiries and leads requests for groups and meetings
Responds in a timely manner to incoming group/catering opportunities that are within predefined markets
Refers opportunities to appropriate sales associate if business is outside these parameters
Maintains customer loyalty by delivering service excellence throughout each customer experience
Demonstrates excellent selling skills, strong communication skills, and a detailed understanding of property operations, food and beverage, and planning
Understands the overall market (e.g., competitorsâ€™ strengths and weaknesses, economic trends, supply and demand) and how to sell against them
Transfers accurate, complete, and timely information to property in accordance with brand standards
Implements process improvements and best practices
Processes business correspondence and creates contracts and other related booking documentation as required

Franchised Sales Manager Resume Examples & Samples

2-4 Year College degree in business related major, preferred
2+ years experience in hotel sales required, preferably with Marriott International brands
Bilingual language skills English/Spanish, English/Portuguese preferred
Strong organizational skills with attention to detail
Typing proficiency at 75-100 wpm
Ability to stand and/or sit and continuously perform essential job functions for duration of shift
Ability to set-up and maintain filing systems
Ability to travel locally, domestic and international for purposes of sales calls, meetings and training; must have means of transportation when traveling i.e. ability to rent car with a valid driverâ€™s license
Must be available for evenings and weekends for business reasons including attending business/social functions, entertaining clients and oversight of sales & catering client bookings and events

Franchised Sales Manager Resume Examples & Samples

Conducts direct selling activities in accordance with assigned sales activity and room night production goals
Knowledge of and practices effective telemarketing and inside and outside call skills such as proper phone techniques, lead referrals, hotel information, etc
Develops strong customer relationship through ongoing communication, follow-up and professional interaction
Skilled at making sales calls. Can properly qualify prospects; determine demand potential; present features/benefits that match prospects needs; and gain ""next step"" commitment or ""closing""
Knowledgeable of local area including special attractions, competing hotel facilities, restaurants, etc
Knowledge of hotel systems (NGS, Delphi, Fosse, MARSHA)
Time Management focus to maximize selling time to result in increasing hotel revenue
Communicating accurate forecasting information for the weekly, monthly and quarterly forecast
Knowledgeable of food & beverage operations, pricing, and function procedures and processes
Responds to inquiry and requests with 24 hours
Displays a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel
Community involvement: Actively participates in community and trade organizations that would benefit the hotel by increasing the hotel exposure which will result in an increase of revenue
Performs other duties that are assigned or deemed necessary by the management team
Participates in all Sales Department sales efforts to create a sense of urgency that will impact the success of the hotel
Responsible for improving the viability of the hotel by conducting outside sales calls/blitzes, attending trade shows and market segment related events

Franchised Sales Manager Resume Examples & Samples

Key responsibilities of a Sales Manager include
Negotiating contracts for group business that meets or exceeds hotel revenue goals
Consistently making prospecting calls and presentations
Aggressively pursuing new accounts on a weekly basis
Consistently meeting or exceeding sales goals
The minimum qualifications for this position are
Must possess effective verbal and written English communication skills
Four Year College Degree Required
Advanced knowledge of sales and hospitality principles and practices is expected
Working with Stanford University is a plus

Franchised Sales Manager Resume Examples & Samples

Representative of the Company and Knowledgeable on market, positioning of hotel, amenities and brand
Research, Identification & Sales Development and Research and understand demand generators, new business sources, the internet as a prospecting tool, community involvement and networking
Represent the Company at trade association meetings to promote hotel
Proactive and Creative Sales
Negotiate and Close Sales
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below
Two or more years of sales related experience
Familiarity with hospitality industry practices preferred
Ability to travel locally and overnight
Possess knowledge of hospitality, business and basic accounting principles and practices
Effective listening, verbal, written, negotiation and closing skills
Ability to assess customer needs, understand market dynamics and prepare presentations/proposals tailored for individual customers
Ability to meet/exceed expectations for prospecting calls, appointments, presentations, proposals and closes
Ability to achieve customer satisfaction

Franchised Sales Manager Resume Examples & Samples

Must be able to meet or exceed assigned sales goals
Approach all encounters with guests and team members in a friendly, service-oriented manner
Regular attendance is required in compliance with Pyramid standards, as required by scheduling, which will vary according to the needs of the hotel
Maintain high standards of personal appearance and grooming, which includes proper dress and correct nametag when working
Comply at all times with Pyramid standards and regulations to encourage safe and efficient hotel operations
Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members
Establish client base of organizations, associations, social, and corporate businesses through direct outside and inside sales effort for the purpose of securing business for the hotel to ensure that predetermined sales expectations are met or exceeded
Develop and maintain relationships with key clients in order to produce group and/ or convention business
Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines. Confirm in writing to the client all requirements via sales contract
Conduct tours of the hotel and banquet facilities; entertain qualified potential clients in accordance with company and property policies and procedures
Accurately forecast all bookings and cancellations
Assist the Director of Sales with the implementation and achievement of the Sales Marketing plan
Attend and represent company at trade shows and city-wide conventions if necessary
Respond quickly to guest requests in a friendly manner. Follow up to ensure guest satisfaction
Have knowledge and understanding of all department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Reservations/Revenue
Meet or exceed established goals for sales, prospects and outside calls
Operate in the Sales Department within established sales expense budget
Assist in the preparation of required reports in a timely manner
Be familiar with all Pyramid sales policies and selling techniques with an emphasis on maximizing occupancy and Average Daily Rate (ADR)
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the propertys computerized sales management system to manage the hotels business, including (but not limited to) generating reports, entering business, blocking space and building accounts
High School diploma or GED certification
Previous experience as room sales coordinator or in a sales administrative role
Specialty or brand Certification preferred
Proficient in Microsoft Office Suite and Sales related computer programs required
Strong financial knowledge required
Valid drivers license from the appropriate state and MVR in good standing
Must be able to convey information and ideas clearly, both oral and written
Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need
Must be able to prioritize departmental functions to meet due dates and deadlines

Franchised Sales Manager Resume Examples & Samples

Working collaboratively with off-property channels to ensure that sales efforts are coordinated, complementary and not duplicative
Building and strengthening relationships with existing and new customers to enable future bookings
Consistently meeting or exceeding personal performance goals
Developing relationships within the community to strengthen and expand customer base for sales opportunities
Supporting the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience
Participating in calls to acquire new business and/or close on business
Executing and supporting the operational functions, including generating proposals, writing contracts, and maintaining customer correspondence
Identifying new business to achieve personal and location revenue goals
Maintaining understanding of the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand, etc
Executing and supporting the company's customer service standards
3 years experience (1 year with a Bachelorâ€™s degree) in sales and marketing, or a related professional area
Solid organizational, time-management and prioritization skills
Proven lead-generation and closing skills

Franchised Sales Manager Resume Examples & Samples

Prepare and present proposals and contracts both written and verbal in a prompt, accurate, profitable, pleasant and professional manner
Handle account details and coordinate final arrangements with Catering/Event Services department
Achieve quarterly/annual sales goal
Development of new accounts
Submit reports, proposals, contracts, and correspondence within allotted deadlines
Maintain a high level of professional appearance, demeanor and image of self and hotel
Proficient computer skills including the ability to use Microsoft Word, Excel and Outlook. Delphi MPE and Power Point are preferred but not required
Strong multiple project management skills
Ability to read, write and speak the English language fluently to interact with clients
Ability to analyze client needs and negotiate pricing
Ability to work under time pressures and extensive hours
Previous hotel sales experience preferred

Franchised Sales Manager Resume Examples & Samples

Meet or exceed set goals: activity, productivity (revenue consumption) and booking goals
Initiate and follow up on all leads for respective market segment/territory through the brand, management company and other third party resources
Maintain and participate in an active sales solicitation program, to include a significant amount of daily schedule engaged in direct sales calls in the local market. May be required to travel to location, transport materials and make presentations on short notice
Regularly contact existing accounts based on the tracing frequencies of the trace system in the sales automation system
Be familiar with all OTO sales policies and selling techniques with an emphasis on maximizing Revenue per Available Room (RevPAR.)
Have full working knowledge of sales automation system, including (but not limited to) generating reports, entering business, blocking space and building accounts
Develop a full working knowledge of the operations of the hotel, including Food and Beverage, Guest Services and Housekeeping
Conduct a professional, thorough site inspection of the hotel with clients, exhibiting key features and benefits of the hotel
Participate as a team player with other key leaders and demonstrate hospitable behavior as a role model for all other team members"

Franchised Sales Manager Resume Examples & Samples

Participate in training, trade shows, field trips and community, industry and professional organizations to maintain high visibility in support of the achievement of sales and revenue goals
Extensive knowledge of negotiating and sales procedures associated with the hotel industry
Excellent written skills sufficient to produce sales and marketing communication that properly reflects the Interstate Image
Ability to delegate, manage manpower and organize complex projects and establishes priorities consistent with department/hotel objectives

Download Franchised Sales Manager Resume Sample as Image file