Guest Relations Executive Resume Samples

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K Carter

Kristy

Carter

8245 Fay Burg

San Francisco

+1 (555) 814 7625

8245 Fay Burg

San Francisco

Phone

p +1 (555) 814 7625

Experience Experience

New York, NY

Guest Relations Executive

New York, NY

Lindgren, Kreiger and Tremblay

New York, NY

Guest Relations Executive

Performscheck in, check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation
Maintainscashier float and ensures accurate daily report of all money received
Casheshotel guest’s personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest’s request of using the service ofsafety box at all times
Is familiar with other Intercontinental Hotels and Resorts so that guestindicating any next destination on the registration card can be “sold” anonward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel witha positive impression of hotel service

Philadelphia, PA

Guest Relations Executive, Night Club

Philadelphia, PA

Cruickshank, Murazik and Ledner

Philadelphia, PA

Guest Relations Executive, Night Club

Utilize performance management principles to fully maximize colleagues productivity
Ensure that colleagues feedback are handled according to established procedures
Plan and conduct tests to identify and improve weaknesses in guest relation activities
Ensure health and safety standards are understood and applied in all work activities
Carry out any other duties as and when assigned by the Management of the Hotel and department
Solicit and review guests and group critics on quality and service/product provided
Select, oversee and evaluate the work of colleague engaged in greeting, both online and over the phone reservations, database and cashiering

present

Phoenix, AZ

Front Office / Guest Relations Executive

Phoenix, AZ

Lynch and Sons

present

Phoenix, AZ

Front Office / Guest Relations Executive

present

Flexibility to respond to a variety of different work situations
Commitment to delivering a high levels of customer service
A passion for delivering an exceptional level of Guest service
High level of IT proficiency
Greetsall guests at all times in a friendly and helpful manner and attempts to learnand use guest’s name at every opportunity
Registersand rooms all arrivals according to established procedures
Maintainsintimate knowledge of departmental standards and procedures

Education Education

Bachelor’s Degree in Excellence

University of Pittsburgh

Bachelor’s Degree in Excellence

Skills Skills

High level of IT proficiency
Is able to work on a rotating roster
Is able to prioritise tasks and see tight timelines as a challenge
Is meticulous and has eye for details
Excellent leadership, interpersonal and communication skills
Accountable and resilient
Knows Thai language and able to converse in Thai
Ability to work under pressure
Has excellent interpersonal and communication skills
Should able to speak and understand Chinese language and act as one point contact for all Chinese guests

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Guest Relations Executive Resume Examples & Samples

Customer handling
Client service
Communication - oral & written
Call handling
Minimum 2 years of relevant experience

Guest Relations Executive Resume Examples & Samples

Greetsall guests at all times in a friendly and helpful manner and attempts to learnand use guest’s name at every opportunity
Registersand rooms all arrivals according to established procedures
Maintainsintimate knowledge of departmental standards and procedures
Performscheck in, check out and room change procedures and ensures all data are enteredcompletely into the hotel systems in accordance with reservation
Maintainscashier float and ensures accurate daily report of all money received
Casheshotel guest’s personal and travelers checks and assists with currency exchange
Keeps abreast of all modifications to accounting policies and procedures
Responsible and attends to guest’s request of using the service ofsafety box at all times
Knowledgeable of all special promotion procedures, for programs such as;Seasonal Packages, Frequent Flyers Programs, and also Intercontinental HotelsGroup Loyalty programs
Attends to guest’s complaints, inquiries and requests, referees problemsto supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guestindicating any next destination on the registration card can be “sold” anonward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel witha positive impression of hotel service
Performs the audit balances and prepares all works for audit in anorderly fashion
When on night shift, checks night report, prepare the morning report andprepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation proceduresincluding correct forms to use, how to read telex, e-mail, messages, and how tointerpret availability sources within the reservation systems

Guest Relations Executive Resume Examples & Samples

Responsible for guest relations, proactively responding to any questions and reservations from guests, follow up with guests to ensure their requests have been met to their satisfaction
You are empowered within this role to manage to supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Due to the high profile of our guests and VIP clientele you will receive requests for special arrangements or services (e.g., spa services, transportation, religious services, babysitting, financial services, business centre services, interpretation services, reservations, dry cleaning, entertainment/sporting events, shopping) by making arrangements or identifying appropriate providers

Guest Relations Executive Resume Examples & Samples

Ensure the safety, security and loss control policies and procedures are compiled within the hotel
Provide direction and leadership to the HEAT(Hotel Emergency and Action Team) and if needed, calls for the evacuation of people and staff from areas affected by fire, flood, bomb threats or civil disturbance
Maintain visible image of management at all times
Assist employees and guests by handling guest feedback, both written and verbal and include investigations into guest complaints
Ensure documentation of all guest related issues using FCS log
Meet, greet and room VIPs and making courtesy calls to guests
Conduct daily briefings presenting business issues, hotel information and coach and train colleagues on guest handling skills
Conduct investigations when Front Desk colleagues are unable to balance their cashiering ledger and/or cash float
Coach and train colleagues and carry out disciplinary actions when necessary
Attend scheduled meetings, departmental and interdepartmental meetings
Co-ordinate full house activities, handle pledge relocations of guests
Control hotel room inventory and manage room availability for check in
Ensure procedures of On-Call Valet desks and driveways are manned at all times and operate efficiently
Complete any collateral assignment
Co-ordinate with Reception and Group Desk Managers to look out for VIP arrivals booked on Executive Club and Stamford Crest
Meet and greet guests upon arrival and departure, especially Executive Club, Stamford Crest and VIP guests
Minimum A level, preferably a recognized University degree
Minimum 3 years Hotel Front Office and Food and Beverage experience
Sound Computer Knowledge, i.e. well versed with windows, internet explorer and word, either POS or PMS system
Read, write and speak English fluently
Leadership/People management skills

Guest Relations Executive Resume Examples & Samples

Assist guests with check in/out, and other cashiering duties
Handle guests’ mails and messages, and answer phone calls
Meet, greet, room and escort VIPs
Ensure the safety, security and loss control policies and procedures are compiled with at the front desk and back office area
Provide guidance to Guest Relations Assistant at work
Conduct OJT training
Help with ad-hoc projects
Comply with hotel and department policies and procedures at all times
Minimum O level and 2 years hotel front office experience
Able to speak Japanese will be a bonus
Good planning, decision making and training and development skills
Good interpersonal, listening, decision making and leadership skills
Presentable, well groomed
Able to work independently and under pressure

Guest Relations / Executive Lounge Manager Resume Examples & Samples

Show creativity with ideas regarding lobby/reception decoration at suitable seasonal time periods in order to enhance the overall image and warmth of this area for the Guest
Maintain good communication and work relationships in all hotel areas
Previous experience in a customer service function or a similar role
A Degree / Diploma in Hotel Management or equivalent

Front Office / Guest Relations Executive Resume Examples & Samples

Meet, greet and direct Guests who enter the lobby area
Serve as the main point of contact for VIP Guests and ensure hotel departments are fully briefed on their requirements
Communicate with the Executive Lounge Manager and track and reward regular Guests for their loyalty and creativity; choose rewards that meet Guest preferences while remaining within the allocated budget
Act in accordance with policies and procedures when working with front of house equipment and property management systems
An ability to listen and respond to demanding Guest needs
A passion for delivering an exceptional level of Guest service

Guest Relations Executive Resume Examples & Samples

Manage, record and resolve promptly Guest or customer complaints
Ensure a very high level of customer service is constantly maintained for Reception, Lobby area and Executive Lounge
Commitment to delivering a high levels of customer service

Guest Relations Executive Resume Examples & Samples

In charge of the daily correspondence with Members and Guest via Mail and phone
Ensuring, that all reservations are done according to the capacity of the restaurant
Daily follow up calls with Members and guests on the database to ensure that all promotions and offers from the restaurant are adequately communicated
In charge of allocation of reservations and bookings for the restaurant
Supporting the service team during daily operation
Preparing all necessary documentation for daily staff briefing
Report to work within the designated time, prior to the commencement of duty, well groomed and dressed to the standard

Guest Relations Executive Resume Examples & Samples

As a guest relation agent you need to directly report toFront office Manager Responsible for all activities relevant to the Front Desk such as the reception, check in / out, rooming of all Hotel guests, foreign exchange and assisting them with inquiries
Greets all guests at all times in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
Registers and rooms all arrivals according to established procedures
Maintains intimate knowledge of departmental standards and procedures
Performs check in, check out and room change procedures and ensures all data are entered completely into the hotel systems in accordance with reservation
Maintains cashier float and ensures accurate daily report of all money received
Cashes hotel guest’s personal and travelers checks and assists with currency exchange
Responsible and attends to guest’s request of using the service of safety box at all times
Knowledgeable of all special promotion procedures, for programs such as; Seasonal Packages, Frequent Flyers Programs, and also Intercontinental Hotels Group Loyalty programs
Attends to guest’s complaints, inquiries and requests, referees problems to supervisor/Assistant Manager if he/she unable to assist
Is familiar with other Intercontinental Hotels and Resorts so that guest indicating any next destination on the registration card can be “sold” an onward booking to another InterContinental Hotels
Does everything possible to ensure that the guests depart the hotel with a positive impression of hotel service
Performs the audit balances and prepares all works for audit in an orderly fashion
When on night shift, checks night report, prepare the morning report and prepare all necessary forms for the guest arrival
Maintains comprehensive knowledge of standard reservation procedures including correct forms to use, how to read telex, e-mail, messages, and how to interpret availability sources within the reservation systems
Maintains exemplary deportment standards of behavior and appearance and attitude as expected in a IHG Brand
Takes personal interest and pride to ensure that the front desk work area is kept clean and in an orderly state al all times
Endeavors to maintain the high standards of the hotel with particular regard to the importance of IHG Loyalty Program member and other VIP’s and with reference to hotel and to be a health or safety hazard

Guest Relations Executive Resume Examples & Samples

Has prior F&B experience in the hotel industry
Has excellent interpersonal and communication skills
Is willing to go the “Extra Mile” in order to exceed guests’ expectation
Knows Thai language and able to converse in Thai
Is meticulous and has eye for details
Is able to prioritise tasks and see tight timelines as a challenge
Is able to work on a rotating roster

Guest Relations Executive, Guest Relations Resume Examples & Samples

High School Graduates
Must speak German or Italian or Spanish language fluently
Good written & spoken English communications skills
Must have a minimum of two years experience in a guest relations job role in a 5 star hotels preferably in Front Office
Competent in Microsoft Office applications and Opera (Front Office Applications)

Guest Relations Executive Resume Examples & Samples

The Guest Relations Supervisor assists at the front desk, focus on customer service and carries out the training, team members’ development and performance management. Responsive to continuous challenges and open to making changes to achieve targeted results
He/ She build partnership with other departments to ensure that guests' needs are attended promptly
He/ She is capable of defining, coordinating and managing a service delivery system including complaint handling utilizing resources, tools, data and service standards
To assist the Guest Relations Manager in the service of Front Office department
Is aware of and abides by all hotel policies, procedures & relevant legislations
Keeps abreast of all product knowledge, ranging from daily functions, services and facilities available, and marketing and promotional activities
Projects a favourable image of the hotel, through a positive and professional attitude, manner, and presentation
Maintains a positive relationship with Guests and Colleagues by meeting and exceeding their expectations through Heart Felt Service
Maintains personal presentation and hygiene as per the grooming standards issued by Swissôtel Hotels & Resorts
Ensure Guest details remain confidential

Guest Relations Executive Resume Examples & Samples

Project a professional and welcoming image to the business and be active in seeking and developing relationships to drive reservations
Provide the perfect first impression with a smile and welcome
Allocate and seat guest according to sequence of service
Have a full understanding of Operating Procedures and their role within these standards
Able to spot a sales opportunity to up sell products and service to existing or potential guests
Have full knowledge of all products and is able to confidently give descriptions to a customer
Confidently take an order asking all relevant questions linked to sequence of service
Able to make simple decisions that affect their own work or the customers' experience in a positive manner
Understand and comply with all local licensing laws and to promote responsible service of alcohol
Have a full understanding of the brand concept and when asked explain the brand concept, history and vision
Be immaculate and presentable and understand the importance of first impressions
Ensure problems are dealt with immediately and proactively with the support of Outlet Manager
Be organised both personally and professionally
Be prepared and ready for service
Have good time management skills - report for duty, meetings and training on time
Have an Tertiary Education or Diploma in Food & Beverage Management
Have a minimum of 1 year of international experience working within a free-standing Restaurant
Have the ability to work well in a team but is also able to set standards and lead by example at all times
Have good command of the English language (spoken and written) and you should be proficient in Microsoft Office applications
Additional language skills are a plus

Guest Relations Executive Resume Examples & Samples

Be responsible for greeting & guiding all guests visiting the restaurant in the relevant outlet
Coordinate table allocation and flow of bookings,
Actively promote Food & Beverage offerings, take bookings, menu printing, buffet labels and other administrational tasks
Provide knowledgeable, friendly, professional and efficient Food & Beverage support to all colleagues ensuring maximum guest satisfaction in a manner consistent with Madinat Jumeirah standards
Maintain efficient workflow by adhering to the Sequence of Service and all timeframes and standards detailed in relevant SOP in the Food & Beverage Standard’s Manual
Represent the venue as the first and last point of guest contact entrusted with warm welcome and fond farewell
Identify customer needs and expectations correctly, including those with special needs, and provide appropriate products, services or information
Identify and take all opportunities to enhance the quality of service
Recognize customer dissatisfaction promptly and take action to resolve the situation according to individual level of responsibility and customer feedback/ complaint procedures
Practice high standards of personal presentation in accordance with Jumeirah & Madinat Jumeirah Grooming & Presentation Standards
Ensure hostess desk/door is manned at all times so that all customers receive a friendly & prompt welcome
Schedule dining reservations and arrange parties or special services for customers according to the Restaurant Reservations protocols
Have a working knowledge of the dining room layout, table numbers, stations and colleagues working during each shift
Get familiar with the menu to answer any questions the guests may have and should inform guests of any specials at time of seating
Be fully certified in the use of Epicure Restaurant Reservation system
Collect and input any relevant guest history in profile
Review the notice board and outlet briefing sheets on a daily basis to be well informed of hotel events, city information, sold-out items, daily specials and any other information that may be relevant to the job
Perform side duties including folding napkins, rolling silverware, cleaning trays, restocking shelves, filling ice bins, cleaning and breaking down service area, using cleaning compounds, and other duties as required
Completed the Secondary Education
Minimum of 1 year experience in 5 star hotel or similar environment
Previous receptionist or hostess experience in hospitality industry
High level of English language (spoken and written)
Additional language will be desirable
Be proficient in MS Word, Excel and PowerPoint
Knowledge in Micros and Opera is desirable

Guest Relations Executive Resume Examples & Samples

A minimum of 3 years guest service experience in a 5 star hotel
Secondary School Degree (Minimum)
Knowledge of basic Microsoft Office Applications as well as Front Office Applications (Opera)
Outgoing personality with ability to communicate with guests and colleagues
Fluently written and spoken English
Enthusiastic about the role and a great team player
Multilingual are preferred

Guest Relations Executive Resume Examples & Samples

To set up the host/hostess stand, review the reservation book and make recommendations as to the setup of the room
To open the restaurant for business at the prescribed time each shift
To inspect the cleanliness of each section of the dining room and make necessary improvements as well as check each table prior to opening to ensure its proper set
To pick up the daily menus and insert them properly in their covers
To inspect every menu and list to ensure their immaculate condition and appearance
To develop a complete working knowledge of the menus, menu ingredients and what is unavailable for the day
To assign seating taking into account service standards
To know the server stations, their daily assignments, their personal timing patterns and their maximum workload capacity
To maintain a station chart and cover count for the restaurant
To be fully capable of working with open table system
To ensure each guest receives the highest quality of service
To greet each guest promptly, courteously, graciously with eye contact, a smile and good posture
To handle guests without reservations or those waiting for others to join them
To handle lost and found items
To seat reservations promptly at a table pre-set for the number in the party
To check guest's coats or packages when necessary
To address guests by name whenever possible
To address guest dissatisfaction immediately and inform the manager of the action taken
To anticipate the needs of guests while scanning the room constantly
To have in-depth knowledge about the hotels POS system
To respond properly in any hotel emergency or safety situation
To perform other tasks or projects as assigned by hotel management
To identify potential problems and ask for assistance before breakdown occurs
To provide lateral service within the hotel whenever needed
Experience in similar positions in the Middle East
Demonstrated experience working in a high volume, high pressure environment
Experience working in the hospitality or other customer service related industry
Administrative skills, able to multi-task and meet deadlines
Strong verbal and written English language skills

Guest Relations Executive Resume Examples & Samples

Assisting the Front Office team by completing front office & concierge tasks when required
Represents the hotel management in resolving any guest or hotel related situation, setting a positive example for guest relations
Monitors our Guest Satisfaction [GuestVoice] Results via the company portal and responds to guest feedback in a timely manner
Looks at customer feedback and Hotel processes; striving to improve service performance in creative and meaningful ways
Maintains a strong working relationship with all departments to support hotel operations and goals and to expedite the resolution of any problems that may arise
Serves as a role model for all associates in their hospitality, customer service and empowerment skills
Ensures guest satisfaction and maximizes the financial performance of the department

Guest Relations Executive Resume Examples & Samples

Maintain a high level of knowledge about Jumeirah Emirates Towers facilities and services as well as Dubai (UAE) and other Jumeirah properties. To be prepared to answer any guest enquiries and questions
Is a continual source of information offering their assistance to all guests and colleagues
Actively use the Jumeirah Hallmarks, Guiding Principles and the ‘Everything Considered’ approach in everyday tasks. Live the Vision, Mission, Guiding Principles and Hallmarks of Jumeirah and lead by example. Making sure the guests understand the ‘Stay Different’ concept
Assist the Concierge and Front Office Operations with any guest service requirements
To recognize repeat guests & their preferences. Establish and develop personal guest contacts, promote feedback and be consistently proactive in anticipating guest needs and requirements
Promote the Sirius Loyalty program with enrolling 2 new guests on a daily basis
Ensure that the maximum of guest information are collected with a target of 5 preferences daily and passed on to the guest history team
Maintains open line of communication and co-ordination with related departments to ensure customer requests and complaints are handled effectively and efficiently at all time
Adheres to the Hotel standards and SOP of guest services at all times with ensuring a high level of quality service
Adheres to the Hotel’s health and safety procedures and policies
Be aware of the hotel’s fire and emergency procedure
Maintain high grooming standards to be an ambassador and the role model in public areas
Attend daily and monthly briefings and meetings
Making sure all arrangements for VIP’s (i.e., checking rooms, amenities, registration cards, keys, welcome letters..etc) are made in advance and making sure they are met and escorted to their rooms
All in-house VIP’s are met during or upon departure and inviting them back to the hotel
To greet each guest, who enters through the main door, with a warm smile and make every effort to address by their name. To give a warm welcome and sincere farewell to guests arriving or departing from the Jumeirah Emirates Towers
Prepare and offer all arrival guests refreshments and cold/ warm towels. Ensure that all operating stock is well maintained and always prepared
Escort guests upon arrival to the reception desk, guest relations desk, Club Executive lounge or directly to the room for check-in, depending on the situation
Coordinate guest/ visitor arrivals and departure at the main entrance to ensure that all guest requests are well looked after
Be the link between Butler, Club Executive, Front Office, Concierge and Transportation teams to ensure smooth arrival and departure of guests
Report any guest incidents or guest complaints to the Duty Manager
To assist with the preparation of group registration and the check in procedure of the group
To anticipate and meet guests’ needs and requests, ensuring complete guest satisfaction (JD Power - 802)
Assist with transportation requests, call for taxis for guests upon request
Up sell hotel rooms, Jumeirah outlets & Spas and hotel facilities to guests and visitors to maximize the hotel revenue
Be familiar with the cashier and accounting procedure of rooms division
Act as a sales person of all Jumeirah properties and products
Perform any related duties as requested by the Team leader, Manager or other Senior Management
Conduct Hotel show rounds
To assist the Manager in maintaining accurate guest history records
To attend and take ownership of special requests made by VIP guests either prior to, during or after their stay to ensure that they are fully satisfied
To ensure that guests are not kept waiting or in a queue in the lobby, making sure all guests are acknowledged & offered assistance
Minimum two years experience in a guest related job role in a 5 star hotel or similar environment
To be highly trained on guest relations and communication in a luxury hospitality environment
Good written & spoken English language skills. Additional language i.e. Arabic or any other International language is preferred

Guest Relations Executive Resume Examples & Samples

To ensure the smooth and efficient running of the Department by coordinating reservations and special events
To always embrace the Jumeirah Hallmarks
To follow proper payroll and uniform procedures
To set up the host/hostess stand, review the reservation book and make recommendations as to the set up of the room
To be fully capable of working with Restaurant Reservation System (Epicure)
To answer telephones according to Jumeirah standards and take reservations or provide information regarding the restaurant or any other hotel service
Familiar with facilities management systems

Guest Relations Executive Resume Examples & Samples

Take and confirm reservations and cancellations. Supply guests with information regarding property amenities, services, room features, and local areas of interest and activities
Sustained and proven experience in a similar quality, five-star, high volume environment
Demonstrable skills in front office and hospitality

Guest Relations Executive Resume Examples & Samples

To welcome and bid farewell to the Guests in a polite, warm and friendly manner, using guest names
Daily follow the GR, reception & Club Lounge task lists and follow up the traces set for your department
Ensure that all reported issues are followed up and ensure that the guest profiles are updated accordingly
Respond to guests’ needs and ensure guest receive prompt attention and personal recognition throughout the hotel
Review and be aware of VIP arrivals
Check, in conjunction with Reservations the following days VIP arrivals lists
Provide detailed and accurate information for the morning Operations Meeting on arriving VIP guests
Greet all VIP guests, explaining all facilities and services
Allocate rooms for arriving guests with attention to detail & awareness of VIP’s
Attend to enquiries, requests and complaints promptly
Check and organize VIP rooms prior to arrival, ensuring all amenities and gifts are in place
Ensure the smooth running of day-to-day operation of the hotel
Ensure efficient communication between all departments
Support and assist the Front Desk and give feedback to the Front Office Manager
Ensure VIP and Priority Club members receive special attention and that the correct VIP packages are used
Ensure that all guest supplies and amenities are offered and replenished to the required standards in the Club Lounge
You will be expected to be a point of contact for our guests should they have any queries, answering the telephone, providing assistance and delivering amazing hospitality

Guest Relations Executive Resume Examples & Samples

Experience of working in Guest Relations or a supervisory role in Front Office within a 5* Hotel or serviced apartments with a strong understanding of the 5* luxury environment service requirements and being able to meet and exceed the standards expected
Excellent customer service skills and organisational skills
Good working knowledge of MS Office applications and Opera Property Management System
Excellent command of the English language - verbal and written

Guest Relations Executive Resume Examples & Samples

Meeting & greeting guest visiting the hotel and the restaurants or banquet functions
Actively promoting the F&B offering of the hotel and offering to handle reservations
Menu printing
Follow up on administrational tasks
Offering welcome arrival experience
Escorting to table while explaining buffet offering
Ascertain satisfaction of table
Ascertain additional requirements of pashmina, reading glasses, bag hanger etc
Ensuring full registration addressing the guest by name
Follow up on payment of group bookings
Extending farewell whilst inviting guests back to return
Cashiering
Table allocation
Assisting other F&B outlets when ever needed
Ensure that s/he adheres to all hotel and company standards, Business conduct and ethics, policies and procedures including Health, Hygiene & Safety, HACCP
High level of verbal and written English is essential
Proficient in MS Word, Excel and PowerPoint
Knowledge in Micros, Opera and additional languages are desirable

Guest Relations Executive Resume Examples & Samples

Initiate guest contact by email & telephone to Family suites, Butler suites, DV, V1, and T4 guests, and Guest Relations contacts
Update guest profiles with any information gained regarding their stay
Ensure the completion of daily pre-arrival checks and that guest preferences and requests are met
Ensure each guest receives a warm and welcoming reception upon their arrival
Manage all office administrative duties, including confidential filing, correspondence & inventory (including the welcome cards stock)
Communicate through departmental handovers, emails and interdepartmental meetings all pertinent guest information
Actively seek feedback from colleagues and guests to further enhance day to day operations with department goals in mind
To ensure all guests leave happy by continuous communication and problem solving throughout their stay. If they do raise any issues, ensure they are resolved and followed through
Establish a personalised guest culture and guest recognition program throughout the hotel
Present VIPs to highlight in the Weekly Operations meeting and prepare a photo document in conjunction with this task (Show me you know me), and to share relevant details of guests arriving and in house on a daily basis
To prepare a list of upcoming VIPs to highlight to the Managing Director/Hotel Manager for welcome cards
1-3 years experience in the Hospitality industry
Outstanding communication skills, both written & verbal
A confident & dynamic speaker, able to communicate and interact effectively with all levels of an organization
Enthusiastic and positive personality with the ability to build trusting relationships with others
Proven organizational skills, works well on their own. Able to set and meet deadlines with quality results

Guest Relations Executive Resume Examples & Samples

You must have at least 1 year experience as Guest Services Executive in a 5* hotel
Knowledge of Microsoft Office Applications
Good command of both spoken and written English
Additional language is an added value

Guest Relations Executive, Night Club Resume Examples & Samples

Direct the efficient and effective guest relation operation activities of the outlet
Ensure that quality standards of guests relations are met
Ensure that service distinctiveness is practiced
Plan and conduct tests to identify and improve weaknesses in guest relation activities
Solicit and review guests and group critics on quality and service/product provided
Identify issues/concerns and formulate recommendations for improvement
Ensure staff are effective and well trained
Select, oversee and evaluate the work of colleague engaged in greeting, both online and over the phone reservations, database and cashiering
Ensure that staff work schedules have sufficient coverage to accommodate anticipated volume
Ensure deviation from guest relation procedures are corrected through on-the-job training
Utilize performance management principles to fully maximize colleagues productivity
Maintain positive labour relations
Ensure that colleagues feedback are handled according to established procedures
Ensure health and safety standards are understood and applied in all work activities
Ensure risk of accidents, illness or injury occurring from unsafe practices are minimized
Ensure the outlet physical appearance meets business standards or colleague/guest use and comfort
Take corrective action to remedy problems
Encourage upselling of beverage products at the hostess area at level 1
Carry out any other duties as and when assigned by the Management of the Hotel and department
Coordinate with the hostess team regarding proper inventory of Cover charge, ladies night out vouchers ensuring transparency for audit purposes
At least 5 years of working experience
Proficient in training skills
People-oriented
Able to work under pressure and independently