Guest Relations Officer Resume Samples

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M Boyle

Melyssa

Boyle

183 Lisette Crescent

Dallas

+1 (555) 248 3029

183 Lisette Crescent

Dallas

Phone

p +1 (555) 248 3029

Experience Experience

Los Angeles, CA

Guest Relations Officer

Los Angeles, CA

Gleichner, Cassin and Johns

Los Angeles, CA

Guest Relations Officer

Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Provide guidance to Guest Relations Assistant at work
To perform any other tasks/responsibilities as assigned by the management
Attend, help, and participate in all meetings prescribed by Front Office Manager or Corporate Trainers
Assist in achieving the departmental goals such as Heart Beat, Priority Club Enrollment, Up Selling and control expenses to achieve the budgeted revenue
Provide a fond farewell to the guests
Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes, etc

Dallas, TX

Chinese Guest Relations Officer

Dallas, TX

Murazik Inc

Dallas, TX

Chinese Guest Relations Officer

Select and block rooms and pre-register for arriving individuals or groups assist in escorting and room orientation to all group guests
Derive a sense of pride in work well done
Work closely with the Concierge Staff to coordinate the efficient handling of guest luggage and follow up on guest requests
Have the opportunity to engage in diverse and challenging work
Check in walk in, individuals and group guests
Utilize the computer system in running daily reports and in blocking special requests
Complete key packets and vouchers, and to modify registration cards

present

Detroit, MI

Front Office Guest Relations Officer

Detroit, MI

Tillman-Altenwerth

present

Detroit, MI

Front Office Guest Relations Officer

present

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Reading, writing and oral fluency in both the Korean & English language
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Is proficient at handling travel arrangements including issuing air tickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resorts standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
Work closely with guests who wish to converse in their own language, this may be in situations outside of the Front Office Department (Food & Beverage, Spa, Recreation or Dive etc)
Ensures the work area is ready for service; assists in supplies requisitions according to established procedures

Education Education

Bachelor’s Degree in Product Knowledge

University of Illinois at Chicago

Bachelor’s Degree in Product Knowledge

Skills Skills

Proficiency and strong knowledge in MS Excel and Opera
Calm, efficient, and organized with great attention to detail
Able to communicate in a relevant foreign language
Are pro-active and reliable
Basic Telephone skills
Excellent Hospitality Skills
Excellent communication skills
Proficient in English both in oral and written English language
Knowledge of other languages would be an advantage
Strong Communication skills (verbal, listening, writing)

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Loss Prevention / Guest Relations Officer Resume Examples & Samples

Detects potential sources of security and safety hazards, responds to emergencies, handles complaints, investigates and compiles reports in a professional and hospitable manner
Maintains accurate records while performing daily duties including camera monitoring, shift activity, guest and employee incidents, tracking and moving all shipping and receiving for the hotel, able to keep information confidential
Resolve difficult guest situations in a professional and hospitable manner
Respond to emergencies
Handle incoming and preparing outgoing guest shipments
Manage hotel lost & found
Communicate with management and colleagues in an effective and professional manner
Maintain a calm and professional demeanor during difficult situations
Complete any and all tasks assigned in a timely manner to the expected level
Must be able to read, write, speak, understand and comprehend English fluently. -required
Must have a high school diploma or equivalent. -required
Must have at least 1 year of guest service experience. -required
Must be proficient with computers, specifically, Microsoft Office. -required
Must have a valid US driver’s license. -required
Must complete a satisfactory Motor Vehicle Record check before employment. -required
Must have or be able to obtain a CPR, First Aid and AED certification within 30 days of hire
Must maintain a positive and optimistic attitude at all times
Must be able to work all shifts with minimal supervision
Must be able to communicate in an effective and professional manner
Must be able to remain calm in difficult situations
Must be able to learn quickly to work in various situations
Must be able to bend, crawl, climb, lift, kneel and crouch. -required
Must be able to lift up to 100 lbs. -required
Must be able to work in all weather conditions
Must be able to work weekends, evenings and holidays. -required
Must be able to make a year-round commitment. -required
Ability to communicate in Spanish is helpful
Resumes. -required
In-person interviews. -preferred

Guest Relations Officer Resume Examples & Samples

Pleasant personality
At least 1 year experience in 5-star hotel
College level education
Basic Telephone skills
Can handle cash transaction
Proficient in English both in oral and written English language
Knowledge of other languages would be an advantage

Chinese Guest Relations Officer Resume Examples & Samples

Display, at all times, a friendly, courteous and professional manner in all dealings with Chinese guests, patrons and other employees
Welcome hotel guests with an emphasis on fulfilling requests, following special handling instructions and adhering to established credit policies and procedures
Handle a multitude of keys
Quote and be familiar with room and rate availability for current and future dates
Accept reservations, changes and cancellations in the absence of reservations staff
Select and block rooms and pre-register for arriving individuals or groups assist in escorting and room orientation to all group guests
Check in walk in, individuals and group guests
Work closely with Guest Relations Manager to make sure that Chinese Guest has good experience
Work closely with the Concierge Staff to coordinate the efficient handling of guest luggage and follow up on guest requests
Handle guest problems or complaints
Utilize the computer system in running daily reports and in blocking special requests
Handle safety deposit box requests, including distributing, giving access to and closing procedures
Complete key packets and vouchers, and to modify registration cards
Maintain a balanced bank assigned to you from the hotel

Guest Relations Officer Resume Examples & Samples

Operating from Front Desk, Fairmont Presidents Club Desk, Airline, Groups, Rooms Controlling, Club Executive Lounge and Lobby Greeting
Assist guests with check in and checkout, other cashiering duties
Give a warm welcome to guests on arrival and register them as well as issuing room keys by using the appropriate standards
Be efficient in assisting guests throughout their stay with any requirements, handling guest feedback, provide direction and give suggestions
Meet, greet, room and send VIPs
Room inventory and monitoring house situation
Ensure the safety, security and loss control policies and procedures are compiled with at the front counter and back office area
Work towards maximizing room revenue by up-selling to a higher rate category and selling the highest possible rates for walk-in guests
Perform any related duties and special projects as requested by the Front Office Manager/Assistant Front Office Manager/Reception and Duty Manager
Be aware of the Hotels fire and emergency procedure
Be vigilant in regard to in-house credit matters and act upon any discrepancies
Minimum O level
Minimum 2 years Hotel Front Office experience
Knowledge of Opera would be of advantage
Good guest interaction skills
Leadership/People management

Guest Relations Officer Resume Examples & Samples

Some College
Being in a similar guest relations role in any service environment
2 years of Luxury Hotel experience or similar preferred
French, Chinese, and or Arabic language skills are preferred
If you are interested in this position, please apply on the following website: www.qhire.net/sofitel
Job Requirements
Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with special requests, and thank guests with genuine appreciation
At all times engage hotel guests to enhance the service experience taking ownership of the situation and contacting appropriate individual or department (e.g., Housekeeping, Food & Beverage Manager) as necessary to resolve guest call, request, or problem
Observe guest reactions and confer frequently with service staff to ensure guest’s satisfaction
Smile and maintain an upbeat persona at all times when interacting with the guests
Maintain complete working knowledge of: daily house-count, arrivals/departures, V.I.P.’s, scheduled in-house, group names, group contacts, activities, locations, and times as well as special requests/arrangements
Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees
Facilitate customized welcome for all Le Club members as well as VIP clients
Act as point of contact for all VIP and Le Club members during their visit at the hotel
Be a champion of Cousu Main in the hotel
Attend, help, and participate in all meetings prescribed by Front Office Manager or Corporate Trainers
Ensure guest receives a fond farewell including inviting them back
Handle any additional responsibilities given by the Manager
Able to maintain control and composure in difficult situations
Able to exhibit a positive and welcoming attitude at all times

Front Office Guest Relations Officer Resume Examples & Samples

Welcomes and registers hotel guests, explaining the accommodations and establishing credit or method of payment
Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible
Maintains a balanced bank assigned by the hotel. Makes change, cashes checks, exchanges foreign currency. Reconciles all transactions at the close of each shift
Responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Four Seasons’ policies
Attention to detail and the ability to multi task are required
Excellent communication skills are essential
Warm welcoming smile, a positive attitude and be knowledgeable about the local area
Reading, writing and oral fluency in both the Korean & English language

Guest Relations Officer Resume Examples & Samples

Manage, record and resolve Guest or customer complaints promptly
Maintain staffing levels to meet business demands
Attend all Reception meetings and Executive Lounge Meetings

Chinese Guest Relations Officer Resume Examples & Samples

Welcome and fulfill the check-in process of VIP Guests, including serving as an escort to the Executive Lounge and VIP Guest room
Ensure all VIP rooms meet the highest quality standards and include all requested amenities before VIP Guest arrival
Supporting the sales team with regards to the Chinese clients and join them for client visits whenever required
Assist the F&B Coffee shop whenever there are Chinese groups
Proven ability to listen and respond to demanding Guest needs

Executive Club Guest Relations Officer Resume Examples & Samples

Deliver the highest quality and brand service standards to consistently meet and exceed executive Guest and VIP expectations
Know all frequent customers and be familiar with their special requests. Ensure that their needs are met
Ensure that all guest supplies and amenities are offered and replenished to the required standards
Demonstrate a knowledge of external locations, attractions and landmarks in the vicinity
Fluency in reading, writing, and spoken Korean & English
College degree preferably specializing in hospitality
Excellent personal presentation and interpersonal skills
Outgoing personality and a can-do approach to any task

Healthclub Guest Relations Officer Resume Examples & Samples

Calls guests by name whenever possible
Provide prompt, efficient and courteous services to guests, members and visitors
Abides by principles of guest privacy
Handles guests needs or requests and reports complaints to the supervisor
Attends to all guest queries and requests promptly
Conduct activities and services for guest, members and registered children while giving proper instruction and safety reminders
Greet and escort guests to lounge chairs and present towels
Preferably with a University degree
At least two years related experience
Excellent English skill, both oral and written
Proficient in computer operations (Word, Excel and PowerPoint)
Can communicate, read & write Arabic is an added advantage
Presentable and a team player
Female Only / European

Guest Relations Officer Resume Examples & Samples

Updates Guest History files on a regular basis
Reviews next day’s arrivals for unsuspected VIP’s
Prepares and supervises the distribution of guest amenities, welcome letters and fruit
Attends guests needs, queries and requests promptly
Promotes hotel facilities whenever possible

Japanese Guest Relations Officer Resume Examples & Samples

Meet, greet and direct Japanese Guests who enter the lobby area
Assist with other departments, as necessary
An ability to listen and respond to demanding Japanese Guest needs
Flexibility to respond to a variety of different work situations

Front Office Guest Relations Officer Resume Examples & Samples

Has a thorough understanding of and actively uses available resources, including databases and personal contacts; Provides individual assistance and accurate information in an effective and timely manner; offers a special touch when an opportunity is presented
Anticipates guest needs and takes ownership of guest concerns and requests; acts decisively to ensure guest satisfaction; reports all glitches to Assistant Manager for further follow up
Possesses a high degree of product knowledge and relevant technical skills; intuitively recommends and effectively upsells roomtypes and resort facilities in a sensitive and personalized manner
Keeps abreast of events on the island; proactively updates and maintains Guest History databases
Handles unexpected situations and emergencies in a composed and intelligent manner and in accordance with hotel policies and procedures

F&B Guest Relations Officer Resume Examples & Samples

Be presented with competitive pay scheme along with a fair share of service charge on monthly basis
Explore diving and snorkeling activities on the house
Earn complimentary rooms nights based on your service period with the Four Seasons
Be provided Twin furnished accommodation
Get free WIFI in employee lounge and living areas

Guest Relations Officer Resume Examples & Samples

Performs Front Office, Reception and Information operations, applying the organizational structure defined by the Front Office Manager
Promotes the Marjan’s brand philosophy through his or her exemplary attitude, behavior, uniform, and excellent communication skills
Forms the link and interfaces between the hotel's different departments and various points of reception. Is mobile
Takes care of guests from their arrival through to their departure. Contributes to guest satisfaction at all times by providing high quality services throughout their stay
Promotes the hotel's offer. Helps meet the department's quantitative targets through his/her sales efforts
Coordinate with the Front Office and Housekeeping to ensure preferences are consistently met

Korean Guest Relations Officer Resume Examples & Samples

Greet Korean guests and other guests when needed upon arrival
Plan and co-ordinate the provision of friendly, efficient services to Korean guests and other guests when needed
Schedule, co-ordinate and supervise all activities for Korean guests and other guests when needed
Trace relevant statistics about clientele
Assist with check-ins/check-outs of Korean guests and other guests when needed
Room Korean guests and other guests when needed
Assist Korean guests and other guests when needed with airline bookings and reconfirmations
Assist all departments in being receptive to the needs of guests
Attend recreational activities when necessary
Assist with translations (information; guest directory; menus etc) as required
Able to read, write and speak Korean
Proficient in the use of Microsoft Office and Front Office System
Diploma or Vocational Certificate in Hotel Administration, Hotel Management or equivalent
1 year experience in front office/ guest services operations/ customer service, or an equivalent combination of education and experience

Guest Relations Officer Resume Examples & Samples

Has 1 - 2 years of relevant experience in 5* Hotels or Resorts
Able to communicate in a relevant foreign language
Have career growth opportunities both within Maldives and worldwide at other Four Seasons properties
Be able to spend leisure time in our Employee Lounge equipped with foosball table, pool table, table tennis, PS4 & TV

Guest Relations Officer / Attendant Resume Examples & Samples

Excellent command in both spoken and written English and Chinese (Including Cantonese and Mandarin)
Shift duty is required
Responsible for assisting front office operations and maintaining good relationship with the guests
Handle check in / out procedures in the reception counters for the guests
Perform other duties as assigned by supervisors

Japanese Guest Relations Officer Resume Examples & Samples

Greet Japanese guests and other guests when needed upon arrival
Plan and co-ordinate the provision of friendly, efficient services to Japanese guests and other guests when needed
Schedule, co-ordinate and supervise all activities for Japanese guests and other guests when needed
Plan and co-ordinate all promotional activities targeting clients
Assist with check-ins/check-outs of Japanese guests and other guests when needed
Room Japanese guests and other guests when needed
Cover guest relations desk
Assist Japanese guests and other guests when needed with airline bookings and reconfirmations
Plan and conduct group and function rundown meetings
Assist in any other duties when required by the Guest Relations Manager
Provide feedback from Guests to Front Office Manager for actions
Communication skills are utilized a significant amount of time when interacting with others; demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company
Able to read and write English

Guest Relations Officer Resume Examples & Samples

Adhere to the hotel credit policy and cash handling procedures
Perform certain Front Desk responsibilities, such as granting extensions, late departures, room changes, etc
Previous experience working within Front Office Department or similar environment
Strong Communication skills (verbal, listening, writing)
Excellent Hospitality Skills

Guest Relations Officer Mandarin Resume Examples & Samples

Be responsible for special room assignments and suite occupancies
Must be fluent with Mandarin language
Ability to multi-task while maintaining a positive attitude when working with a VIP Guest
Professional manner with an emphasis on hospitality and guest service
Conflict resolution experience
Cash handling experience

Overnight Guest Relations Officer Resume Examples & Samples

High school education; Bachelor’s degree strongly preferred
Ability to stand continuously for an entire work shift
Ability to handle luggage, packages, and boxes up to 50 lbs carried over a distance of up to 20 feet
An innate ability to communicate one-on-one with guests and provide intuitive service
A keen eye for detail and consistency
Positive demeanor and energetic spirit
A comfort reading reports, maps and directions, utilizing computer systems, and communicating both verbally and in writing to guests to ensure the very best experience
Have the ability to demonstrate your unique personality and service style while achieving the brand standards that make us Four Seasons
Have career growth opportunities both within Four Seasons Hotel Seattle and worldwide with our company
Be rewarded with market-leading pay and a comprehensive benefit plan
Get to experience other Four Seasons Hotels and Resorts through the complimentary room nights program
Receive a complimentary meal when at work in our employee restaurant, the Sound Café

Guest Relations Officer Resume Examples & Samples

Minimum 1 year work experience hotel operations
Good customer service, communications and interpersonal skills are a must
Fluent in both Korean and English

F&B Guest Relations Officer Resume Examples & Samples

Technical education in Hospitality is preferred
Be presented with competitive pay
Be provided Twin Shared accommodation

Front Office Guest Relations Officer Resume Examples & Samples

Possesses excellent English, math and psychometric abilities
Possesses well developed Guest PR skills
Possesses aptitude and upward mobility
Coordinates and performs guest arrival, departure and cashiering tasks in accordance with Resorts standards; Provides genuine hospitality and recognition in the work area; adheres to hotel credit policies and procedures
Is competent in the use of the property management system; collects, retrieves and accurately updates relevant data; follows impeccable telephone etiquette
Ensures the work area is ready for service; assists in supplies requisitions according to established procedures
Provides guests with insightful recommendations on the areas cultural, shopping and dining & entertainment establishments; gives interesting and vivid descriptions in a concise and appropriate manner; creates highly personalized guest experiences
Is proficient at handling travel arrangements including issuing air tickets/boarding passes and amending travel itineraries; books hotel and transportation arrangements
Strictly complies with hotel's cash handling policies and procedures
Is highly sensitive to guests preferences and special requests; offers meaningful alternatives when special requests cannot be met
Work closely with guests who wish to converse in their own language, this may be in situations outside of the Front Office Department (Food & Beverage, Spa, Recreation or Dive etc)
Be part of a cohesive team with a singular focus on creating a memorable experiences for our guest and employees
Have the ability to demonstrate your unique personality and service style while fulfilling the brand standards of the Four Seasons
Be presented with competitive pay scheme
Be provided Twin accommodation
Be provided with meals in Employee Restaurant
Have the opportunity of staying fit by using our Employee Gym & outdoor sports facilities

Overnight Guest Relations Officer / Bellman Resume Examples & Samples

Preferred experience in a luxury hotel in Front Office and/or Concierge responsibilities
Knowledge of the city, activities, and restaurants. Willing to experience various restaurants and/or activities in the city to gain more knowledge of venues
Works harmoniously and professionally with co-workers and supervisors
Ability to multi-task in a high-volume environment, utilizing a variety of computer systems to check in and out, run daily reports, select/assign rooms arriving guests, and restaurant/activity/spa reservation systems
Excellent written and verbal grammar and composition skills

Guest Relations Officer Resume Examples & Samples

College/University Diploma in Hotel Management
Proficient in the English language (verbal & written)
Must be able to handle a multitude of tasks in a intense, ever-changing environment while remaining calm and collective
Knowledge of Front Office systems - Opera would be an advantage

Guest Relations Officer Resume Examples & Samples

Provide warm welcome to the guests
Provide a fond farewell to the guests
Conduct the resort orientation
Escort the guests to their villas
Villa introduction for guests
Plan resort stay for the guest
Be the first point of contact through out the guest stay
Responsible for the wellbeing of the guest through out their stay
Coordinate with all relevant departments pertaining to the guest stay and wellbeing
Problem solving and “ can do ” attitude and responsible for a satisfactory outcome
Actively follow-up with other Team Members to make sure quests requests are being attended to
Be very resourceful and quickly learn the how and where to get things done in the resort
Good in written and oral communication
Ensure every guest feedback is entered on the the Guest feedback log and follow up when required
To ensure the Lobster Ink training is complete as required
Business and technology capability including computers and accounting
Very “hands-on” and ready to help and assist when required
Financial literate
To perform any other tasks/responsibilities as assigned by the management
Experience in a five star property in a similar position, at least two (2) years
Strong personality who fosters good team working relations
Positive with a ‘can-do’ attitude
Experience working in a multicultural team including working in an isolated resort environment
Flexible working hours, hands on, patient, people’s person and very service oriented
Excellent organizational skills, able to multitask and meet deadlines
Additional language skill an advantage - preferably Japanese language