Implementation Support Resume Samples

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C Schmidt

Claudie

Schmidt

55590 Hoppe Squares

Philadelphia

+1 (555) 519 7189

55590 Hoppe Squares

Philadelphia

Phone

p +1 (555) 519 7189

Experience Experience

Detroit, MI

Implementation Support Analyst

Detroit, MI

Bartell LLC

Detroit, MI

Implementation Support Analyst

Develop and deliver robust reporting covering the following
Maintenance of CMS/Revenue Management department Intranet site, coordinating reporting and training materials in a user friendly and useful format
Recommendations on RMS best practices in driving effective execution
Configuration settings reports
Troubleshoot user reported issues with IT
System upgrades and user reported system issues
Communication of scheduled and unscheduled RMS outages

Chicago, IL

Implementation & Support Engineer

Chicago, IL

Nicolas and Sons

Chicago, IL

Implementation & Support Engineer

Provides recommendations on the process improvements related to workflow and implementation and adoption processes and leads the efforts to create improvements
Mentors and provides technical assistance to client and internal resources
Perform application releases, upgrade, and patching following the change management procedure
Create and update documentation of system configurations, work instructions, and service recovery plan
Partners with clients and serves as subject matter expert in planning, executing technical tasks such as configuring formulary elements, conversions, interfaces, integration, issue resolution, assessment of system environment readiness and installation
Repair and installation of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls and mechanical drive stations
Present to the Delivery Product Manager responsible of the product improvements on the implementation process when

present

New York, NY

Client Implementation & Support Analyst

New York, NY

Schinner, Baumbach and Ondricka

present

New York, NY

Client Implementation & Support Analyst

present

- Create successful working relationships with internal departments
Create successful working relationships with internal departments
- Provide high quality first level support to our Americas client base during the mid day to evening hours
- Effectively diagnose and troubleshoot cases, searching for solutions and providing education and
- Provide occasional after-hours support for Asian business
- Manage client questions and concerns by taking ownership from creation to completion
- Effectively manage client expectations and resolve conflicts

Education Education

Bachelor’s Degree in Human Services

University of Cincinnati

Bachelor’s Degree in Human Services

Skills Skills

Great communication and team work, strong problem solving skills
Very good knowledge of Amadeus system and travel industry
Proficiency in English essential (written and spoken), knowledge of French and/or other European languages much appreciated
Technical expertise on maintaining High availability systems using VERITAS clustering
Working knowledge of open sources tools like Puppet to automate deployment of software
Strong English Communication skills, both verbal and written
Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems
Ability to work in a flexible schedule and on-call
Knowledge of ITIL processes
Knowledge of AWS/Azzure or any other Cloud Platforms

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Release Implementation Support Resume Examples & Samples

Bachelor's degree. MBA a plus
10+ years retail banking experience
Experience/knowledge in system development life cycle
Strong project planning
Excellent attention to detail and follow up skills
Outstanding verbal and written skills
Flexible and adapts to sudden changes in direction
High level of discretion and judgment
Conflict resolution / escalation
Microsoft Office Products (PPT, Excel, Word, Visio, MS Project)

Technology Implementation & Support Manager Resume Examples & Samples

Main point of contact for Canada on all things IT, particularly on tactical implementation and mid-long term technical strategy
Manages the tactical roadmap for implementation of new technologies in Canada stores
Gathers and presents requirements for implementation of future technologies in Canadian stores. Makes recommendations regarding when and how we should implement specific technologies based on market readiness, business impact, etc
Drives process improvement from all tactical aspects: implementation, service improvement, market readiness, break/fix, etc
Leverages cross functional and cross organizational teams to drive projects to completion
Merges data points and business realities with fact based business insights to arrive at sound strategic recommendations. Uses data to tell a logical story
Experience working with or, preferably, managing a digital/technological portfolio
4 years in a technical service delivery or technical implementation role
At least 2 years managing vendors and/or project managers
At least 2 years leading cross functional and/or cross organizational teams
Extremely strong communication skills
Ability to travel to, and occasionally work from, Canada (approx. 5 times/year)

Professional MS Dynamics CRM Implementation & Support Resume Examples & Samples

Performs moderately complex systems modeling, simulation and analysis to provide appropriate software solutions
Develops software system testing procedures, programming and documentation to ensure standard use of procedures
Provides input for documentation of new or existing programs to ensure information accessibility, as required
Designs, develops, troubleshoots and analyzes software programs to ensure compatibility with hardware systems
Customizes software based on research and customer needs as appropriate
Coordinates and facilitates communications with other departments and/or commercial vendor(s) to investigate and resolve software matters of significance and to ensure proper functioning of systems
Maintains communication with management and customers regarding status of software development and problems
Acts as technical lead on large projects involving a particular software package(s)
Provides the customer base with first level support
Three or more years of experience in software engineering or operating systems programming
Experience working with design and coding languages
Good analytical and creative problem solving skills for design, creation and testing of software
Good communication skills to interact with team members and senior support personnel

Senior MS Dynamics CRM Implementation & Support Resume Examples & Samples

Participates in designing, developing, troubleshooting and analyzing software programs that operate with hardware systems
Assists in customizing purchased applications and assists in maintaining program libraries and manuals based on research and customer needs
Provides feedback and reports to management on the status and availability of software and hardware to ensure proper functioning
Works with customer(s) to provide hands-on first level support
Experience working with software design principles
Experience working with computer hardware
Analytical and problem solving skills for design, creation and testing of software

Workforce Management Implementation & Support Resume Examples & Samples

Call center support experience working on large inbound or back office projects
3-5 years NICE Workforce Management Administrative implementation and support - an advantage
Ability to gather information, perform analysis, define problems and resolve bottlenecks. Strong problem solving and negotiation skills
Minimum 3-5 years of workforce management application/technical delivery installation experience
Demonstrated competency in Microsoft Office Tools use – Word, Excel, PowerPoint
Ability to thrive in an exciting, but fast paced, high energy, demanding and team orient environment
High customer service orientation
Able to learn and adapt a new technology independently and fast
Experience with the installation and integration of NICE solutions into customer environments – an advantage
Knowledge in the following technical areas: CTI, PBX/ACD. Web/Internet, MS Windows, SQL server, Database knowledge, server hardware and networking
Previous experience installing, configuring, and supporting telephony, network, or server infrastructure in administrative capacity
Ability to teach, coach team members and end users. Strong leadership skills. Continuous learning
Excellent documentation and policy and technical writing skills. Meticulous attention to detail. Ability to multitask under pressure
Ability to work in shifts and weekends

Senior Implementation & Support Engineer Resume Examples & Samples

Work independently and in concert with the team to deliver, enhance and maintain existing, complex software systems
Collaborate closely with Business partners and Technology teams to achieve solutions to system challenges
Provide thought leadership, problem solving and analytical skills to resolve hard to solve production issues impeding the availability & performance of applications and handle performance, high-availability and stability in all deliverables
Clearly communicate technical findings, issues and outcomes to other team members
Regularly interface with other technical and/or product teams to keep abreast of new developments and changing standards
Challenge the status quo through intellectual curiosity and natural inquisitiveness to look beyond the obvious for continuous improvement opportunities
Lead and appropriately escalate delivery impediments, risks, issues, and changes to the stakeholders
Have 7+ years of experience in implementing and supporting systems
Have 1-2 years (or more) of experience leading people in a fast-paced environment
Required knowledge and understanding of technical architecture, application systems design and integration in a large heterogeneous enterprise environment both .Net and and Java. Hands on experience in SOA, Java/J2EE, XML, ProC, Pearl, HTML, PHP, Websphere/Weblogic/Apache TomCat Application Server, Rules Engine, and Oracle programming methodologies
Working knowledge of both Oracle and Microsoft SQLServer Db’s
Experience in Windows, Unix and Linux environments
Proven ability to learn and apply new technologies
Strong communication skills and proven ability to work in a fast paced, collaborative environment
Strong time management and prioritization skills
Effectively liaison between Managers, Solution/Architecture Engineering, Development and Operations teams to implement solutions
Proven experience working with and being able to guide and influence cross-functional project teams of business analysts, developers, tech leads, infrastructure partners, and quality assurance resources across several teams and organizations
Proven ability to mentor fellow teammates
Experience working with vendor teams to deliver high quality results
Knowledge of Supply chain and logistics systems
Hold a Bachelor’s degree in Computer Science, Computer Information Systems, Engineering, or another technical field

Corporate Card Implementation Support Analyst Resume Examples & Samples

Act as a clearing house for new and upgraded accounts, ensuring the completeness of incoming set up packages by assessing and advising sales and relationship managers of missing approvals, information and/or documentation, holding back implementation, providing ongoing tracking, performing follow-up and/or reporting outstanding requirements to management, as appropriate
Set up new corporate MasterCard accounts, utilizing various systems and databases
Liaise with numerous internal and external resources including credit, Sales, Customer Service, technical set up, Legal and corporate account contacts
Successfully execute multiple simultaneous implementations of new and enhanced Commercial Card and Spend Management solutions in complex client accounts situated across North America
Ensure implementations are compliant with unit controls, corporate audit and other regulatory requirements
University degree/college diploma (preferred)
1-2 years of financial industry related experience (required)
MS Word, PowerPoint, Excel (intermediate)
Host systems such as TSYS (preferred)
Understanding of the Bank and Commercial Card marketplace and organization (preferred)
Organizational skills
Customer service skills
Able to multi-task

Data Implementation Support Resume Examples & Samples

Experience preparing basic and comprehensive Statements of Advice and other advice documents
Knowledge of Financial Planning software (COIN and/or XPlan)
Diploma of Financial Services (DFS) - highly regarded, but not essential

Workforce Management Implementation & Support Resume Examples & Samples

Call center support experience working on large inbound or back office projects – an advantage
Minimum 2 years NICE Workforce Management Administrative implementation and support - an advantage
Minimum 2 years of workforce management application/technical delivery installation experience
Demonstrated competency in Microsoft Office Tools use – Word, Excel, and PowerPoint
Ability to teach, communicate effectively with team members and end users. Strong leadership skills. Continuous learning

System Implementation & Support Analyst Resume Examples & Samples

Provide technical consulting support in the areas of system analysis software implementation to customers, ultimately to optimise the implementation and the use of 3M HIS products
Provide technical service and support to customers, sales and clinical staff in regard to all 3M HIS products
Work within a successful and collaborative team of professionals in providing a high level of cohesive technical service
LAN/WAN installation environment experience
Experience in leading projects and providing guidance to staff members and peers

SAP Implementation Support Analyst Resume Examples & Samples

Gathers, documents and analyzes system and business requirements for moderately complex applications. Prepares detailed specifications from which new applications and system performance enhancements will be written
Configures and customizes moderately complex SAP application modules
Tests moderately complex SAP application modules. Troubleshoots problems and recommends resolution of common systems issues
Provides 1st level support for SAP issues. Defers technical issues to SAP Technical groups or more senior Business Support staff. May be assigned to on-call support rotation
May spend a significant amount of time monitoring and supporting production processes
Configures, codes, debugs and maintains moderately complex SAP application modules. Integrates SAP and non-SAP applications, develops external interfaces and builds application tables and reports
Designs and builds changes, extensions and system performance enhancements to existing SAP application programs and reports according to software standards and conventions
Develops and maintains technical documentation
Defines performance metrics and provides on-going support as needed
Provides 2nd level support in response to moderately complex SAP issues. Responds to escalated issues outside of normal business hours
Completes project tasks within defined milestones. May serve as lead for a project deadline or milestone
Works under general supervision. Receives a moderate level of guidance and direction
Bachelor’s degree in Computer Science, Information Systems or Business or equivalent experience
Minimum two (2) years relevant experience

Product Implementation & Support Specialist Resume Examples & Samples

English speaking
At least five years’ experience in the travel industry with extensive experience of business travel operational reservation work flow procedures
Minimum 3 years knowledge of GDS systems (Sabre, Apollo, Galileo, Amadeus, Worldspan)
Comprehensive knowledge of agent-facing travel technology tools
Proficient in Microsoft applications; Word, Excel, PowerPoint, Outlook and Visio
A proven background in product configuration, requirements gathering and documentation
Excellent business writing skills, to ensure documentation is written in a clear and concise manner
Project Management/implementation experience preferred
Ability to lead and direct multiple projects simultaneously
Spanish and/or other European languages
Understanding of web technologies
Project Management experience
Excellent presentation skills with an innovative approach to represent data in a diagrammatic or graphical representation
Good understanding of desktop scripting, profile, mid-office and online booking tools
Conversant in Web-based technology with technical and non-technical audience
Experience in product testing and quality assurance

Client Implementation & Support Analyst Resume Examples & Samples

Provide high quality first level support to our Americas client base during the mid day to evening hours
Effectively diagnose and troubleshoot cases, searching for solutions and providing education and
Resolution
Troubleshoot basic network and telecommunication connectivity issues
Monitor and troubleshoot daily evening OATS records submissions to external parties
Understand and evaluate end-users needs and develop creative technical solutions
Ensure client base is informed of issue status through resolution; escalate to the appropriate technology teams when necessary
Provide clear and concise verbal and written communications to clients
Seek, review, discuss, understand, and execute on client questions and concerns
Identify possible issues with systems and present opportunities for internal solutions or services
Provide occasional after-hours support for Asian business
Support projects that evolve as a result of firm-wide initiatives
Effectively addresses customer concerns and works to further their long-term interests.Follows directions andsupports senior team members in responding to customer needs.Actively listens to customers and performsnecessary duties consistently and reliably to meet customer expectations
Tracks and monitors simple projects; adheres to project deadlines and alerts management of any barriers tosuccessful project completion. Assists with research and provides input into project plans and milestones. Developstiming estimates for basic projects based on limited understanding of customers’ business needs and timeconstraints
Participates in dialogue with assigned customers.Participates in the communication with the internal team.Gainsinsight to external trends (i.e. business trends, regulatory issues, global implications) to contribute to theanticipation of customers’ needs.Collaborates with colleagues and customers to assess customers’ immediateneeds
Provides customers with basic, standard information regarding products/offerings
Requires conceptual knowledge of theories, practices and procedures within a discipline. Requires guidance on taskinitially and requires supervision. Is working in a smaller defined area of the role, this continues to expand as theemployee gains more confidence and capability
Applies general knowledge of business developed through education or past experience. Often needs helpunderstanding the commercial side or key business drivers impacting the task/decision
No supervisoryresponsibilities; accountable for developing technical contribution
Uses existing procedures to solve standard problems; analyses information and standard practices to makejudgments
Has limited impact on own work team; works within standardized procedures and practices to achieve objectives andmeet deadlines as described by supervisor

Partner Implementation & Support Manager Resume Examples & Samples

End-to-end implementation and project management of Brand Expedia online marketing products and tools with key partners
Pre-sale support for Business Development team, assessing each use case and identifying/scoping the best possible solutions
Gathering partner requirements across multiple work streams
Integration of various APIs to partner sites mastering the features and capabilities of each feed
Lead the implementation of our portal partnerships/co-brand solutions
Monitor current integrations of key partners raising feature requirements and bugs
Troubleshooting partner issues as well as on-going partner technical support
Technical documentation & process definition for partner solutions
Assist partner’s technical teams with Expedia product implementation on partner systems
Exceptional project manager – extremely organized, proactive and highly motivated. Attention to detail in executing complex projects and time-sensitive deliverables
Outstanding problem solver – technical mindset, strong analytical skills and ability to troubleshoot complex issues independently
Demonstrated professionalism interacting with all levels of management (Excellent negotiation and influencing skills)
Forward communicator, striving to gain as much knowledge as possible
Ability to understand new technology rapidly
Enjoy interaction with external partners and strive for excellence
Ability to prioritize conflicting priorities quickly
Advanced knowledge of HTTP, JSON/XML
Advanced Microsoft Excel, PowerPoint and Word skills required
Advanced knowledge of Project Management software
Intermediate/advanced knowledge of UML as well as diagraming software
Intermediate knowledge of HTML/CSS/Javascript

Field Implementation Support Specialist Resume Examples & Samples

Demonstrate an understanding of the Illinois Core Practice Model, agency policy and procedures, child welfare practices, learning methodologies, coaching techniques; and implementation sciences: partners with staff, supervisors, managers and key stakeholders they are assigned and conducts regular and frequent face to face meetings with individuals and small cohorts within a field office, agency or region; reviews agency outcomes, quality assurance reports, local team strengths and challenges, and other surveys to assess practice strengths and gaps to identify individual and team needs; and develops practice application plan aimed at organizational outcome improvement
Provide field support to enhance the transfer of learning from the training classroom to field operations: The program will identify core skills and knowledge to support the Illinois Core Practice Model
Appropriately applies programmatic frameworks, self-reflection tools, action plans, and protocols to assess each respective supervisor and manager (areas may include but are not limited to: knowledge, skills, attitude, systems and operations management, practice and clinical application, training skills, coaching skills, agency and community leadership); assist direct service supervisors and middle managers with incorporating job competencies into the agency’s practice programs; supports skill development in: independent and self-directed learning, critical thinking, problem identification, analysis and options, problem resolution, goal setting, action planning, and decision making; support skill development in the following organizational leadership techniques: change management, program management, performance standards, gap analysis, data collection and analysis, client and service survey analysis, and quality assurance with respect to the integration of agency practice models; and promotes the supervisor and program manager partnership with treatment specialists, social service providers, court members, community contributors, and supporters; reports problematic case issues and critical case data that impact job performance
Meet job and performance expectations as outline by the annual program plan deliverables unless otherwise modified by the Department; communicates appropriately with the Program Administration, Program Management and as directed with supervisors and middle managers in order to complete the practice application and field support gap analysis; meet with the Program Management and Program Administration to review and discuss all of their activities and strategic program implementation planning; reviews pertinent information and ongoing progress with the Field Support Program Coordinator and seek consultation for performance improvement issues; and inform the Field Support Program Coordinator of all activities occurring on assigned work
Complete required assignment and feedback reports: gap analysis, maintains progress notes, field surveys, and needs assessments; authors and submits regular reports; assists with data collection, entry, and analysis of all assigned instructional research as requested and submit a monthly activity report
As required utilize various training functions of the Office of Professional Development, Parent and Caregiver Support, under the Clinical Practice and professional Development; Virtual Training Center on-line learning management system; participates in various Office, Division, and Department meetings and training conferences as assigned; and other related duties to further the mission of the unit as assigned

Senior SAP Implementation Support Analyst Resume Examples & Samples

SAP Security Primary Responsibilities
Develop new user authorization profiles to meet the needs of future requirements
Configure security profiles to ensure users have proper authorizations
Perform security audits
Perform Segregation of Duty checks for new roles and role changes
Maintain user id’s and passwords in lower SAP clients
Provide basic workflow task support ensuring tasks are directed to the appropriate approver
Provides 2nd level support for complex SAP issues
Responds to escalated issues outside of normal business hours
Minimum 5 years previous relevant SAP Implementation support experience, which should include developing and/or maintaining systems using SAP software development life cycle, preferably within a financial industry required
Demonstrated ability to resolve technical issues within SAP production environments required
3 years previous experience with security functions within a SAP environment required
Experience with SAP GRC a plus
Excellent written and verbal communications skills, with the ability to effectively communicate at multiple levels within the organization required
Solutions Oriented individual. Proven track record of taking initiative and delivering results required
Strong project management and organizational skills, with the ability to multi-task or reprioritize tasks or resources appropriately within a fast paced changing environment required
Demonstrated ability to work independently as well as within teams
Bachelors Degree (Computer Science, Engineering, Information Systems), or equivalent related experience required

Implementation & Support Engineer Resume Examples & Samples

Execution of implementation work for new and upgrade hardware and application builds
Support EJV application with initial troubleshooting to isolate system/network issues and escalate as appropriate
Help team migrate applications from legacy hardware to new Cloud based infrastructure
Help transform legacy monitoring/capacity monitoring tools to new Open Source tools like Sensu, Grafana dashboards
Perform application releases, upgrade, and patching following the change management procedure
Being a member of Technical Recovery Team in resolving incidents escalated from 1st level operation and application support teams
Participate in Post Incident Review process
Create and update documentation of system configurations, work instructions, and service recovery plan
Provide training to 1st level operation teams
At least 5 years of experience with Solaris and Oracle Linux Operating System
Shell and other programming languages like Ruby, Python
Working knowledge of open sources tools like Puppet to automate deployment of software
Strong experience of TCP/IP networking, and Storage Area Networking (SAN)
Experience with data center operations, SUN, HP hardware, and VMs
Strong English Communication skills, both verbal and written
Ability to act rapidly and logically under pressure, and make effective use of others in resolving problems
Ability to work with global teams as well as individually with minimum supervision
Ability to work in a flexible schedule and on-call
Knowledge of ITIL processes
Knowledge of AWS/Azzure or any other Cloud Platforms
Technical expertise on maintaining High availability systems using VERITAS clustering
Experience with Management System/Monitoring Tools
Previous experience working in complex and mission critical environment
Previous experience with Windows 2012

Solution Implementation Support Manager PRD Controlling Resume Examples & Samples

Manage the team of Process & Solution Implementers within Process & Solution Management PRD Controlling
Set priorities for the team and organize the team planning, depending on PRD program activities, and in close cooperation with GTO Process & IT, GTO Controlling and GTO operational units
Drive and support a process oriented culture in the process area of PRD Controlling, but also in link with Business Administration process area (tax, accounting…) and non-PRD Controlling process areas (DVP, MAS, DCL…)
Facilitate process development workshops in the area of PRD Controlling
Bridge with Business administration process communities and with non-PRD Controlling process areas (DVP, MAS, DCL…)
Support the implementation of standard processes or process variants
Can represent PRD Controlling in process related forums and Steering Committees on demand
Contribute to assessment, analysis, compilation and prioritization of Business Requirement on demand
Excellent knowledge of the PRD Controlling processes and solutions
Good understanding of process and solution dependencies and interfaces
Proven experience in project management and change management
Workshop facilitation skills and experience
A good understanding of all Volvo Group methods and tools, including continuous improvements would be a plus
Strong communication & presentation skills
Complete proficiency in English
Experience from business positions where process- and business development have been closely linked together with IT development
A strong business focus
Have the ability to analyze and explain process objectives and ways of working
Skilled in priority setting; driving for result and execute against set targets
Have a leadership characterized by high level of integrity and trust based on ethics and values

Implementation Support Engineer Resume Examples & Samples

Provide customer implementation guidance with regards to application needs during new customer implementations of Dragon Medical and upgrades based on best practice experience
Identify, recommend, and implement system configuration recommendations and perform remote system installations and configurations
Resolve advanced product hardware and software application problems via on-site/telephone with customers
Provide guidance, expertise, and consulting to customer’s end users in the assessment of application design, application use/efficiency, and training needs
Assist with full implementation of Dragon Medical consisting of SQL Server, Microsoft IIS, Microsoft WebDAV, Windows Server, and Desktop packaging for mass-deployment of software applications
Manage timelines and project milestones via project management standards
Responsible for functional and technical remote training of customers
5+ years’ experience with VDI, Virtual Desktop, Windows desktop and server operating systems (2003-2016)
Knowledge and proven application of at least one programming language or specialized IT skill
Previous experience administering or implementing organizational software such as Microsoft Exchange or Active Directory
Previous experience participating in or leading projects is required

Implementation Support Analyst Resume Examples & Samples

Develop and deliver robust reporting covering the following
Revenue Manager Analyst system usage reports
Implementation analytics reports
Recommendations on RMS best practices in driving effective execution
System upgrades and user reported system issues
Troubleshoot user reported issues with IT
Communication of scheduled and unscheduled RMS outages
Knowledge of RMS and PROS Revenue Management system to include backend support a plus
Strong Leadership skills and Partnership with IT and vendors to include PROS

Implementation Support Analyst Resume Examples & Samples

Participates and supports implementations and go-live activities at assigned sites. This includes
EMR experience preferred with ECW or Practice Velocity
Other preferred experience:Professional certifications such as Microsoft Cisco, Microsoft, advanced training in network and security standards, equipment, and protocols considered a bonus

Implementation & Support Manager Resume Examples & Samples

Integral part of the country management team offering comprehensive input to ensure business targets are met
To influence and contribute to country strategic plan for installation, consulting, technical services, logistics and field engineering to ensure customers experience projects that are delivered to cost, time and quality targets and continuous service improvement
Implement standardised processes that are measured and honed regularly
To manage the team resources to maximise utilisation of dynamic resource
Accountable for planning customer orders from quote acceptance through to Support handover in a structured and measured way
Accountable for CDK Business consulting and training revenues profitability
Ensuring through the management team that all staff undertake the necessary training to enable the development of the Implementation organisation for the region
Contribute to the annual operating plan, forecasts and strategic plans
Fluent Spanish and English communication skills
Proven track record of successful people management and leadership skills and people development this must included the skills to manage large teams
A track record of successfully handling considerable change is also a strong requirement of the role
Commercially aware with a strong focus on the customer and a commitment to deliver to SLAs
Track record of operational improvements to performance using KPi measurement in tandem with personal and departmental goals and bonus objectives
Must be very strongly process-driven with experience of working in a changing environment and the ability to work under pressure. Must be adept at problem solving and decision making
To influence and build good working relationships across all functions

European IT Implementation & Support Analyst Resume Examples & Samples

Ability to build networks of cooperation to maximize productivity and collaboration
Provide direct customer phone and email support to identify and remedy issues or to provide end user training
Install new hardware and deploy company software solutions which includes traveling to customer sites as required
Document and track known system issues for review to determine design changes to provide highest quality product
Responsible for the quality of assigned implementations, appropriate training plans, and quality assurance
Research hardware options and offer recommendations to customers, Sales, and Management as needed
Identify and implement system software solutions as needed for customer issue resolution and to improve overall product quality
Lead and coordinate customer implementations in a professional manner ensuring that all interested/impacted parties are provided ongoing communications in regards to schedules, statuses, post-implementation reviews and lessons learned
Develop and track key metrics to analyze performance relative to implementations, and recommend improvements to the implementation team
Investigate, analyze and recommend solutions for customer implementation issues, including on-site visits, when appropriate, to maintain end user satisfaction and continued engagement
Develop innovative solutions to more complex technical problems that arise during start-up and during customer changes
Establish positive customer relationships during engagement for high client satisfaction, quick deployment and training of new product releases
Experience in the petroleum industry, bulk terminal operations, and operational applications oriented to transaction data management is highly desired
Associate’s or Bachelor's degree in Computer Science, Engineering, Electronics, Information Technology, or a related technical field desired. Prior experience in hardware repair, assembly and installation preferred
Experience with real time systems preferred
Oracle administration knowledge is a strong plus, general understanding of relational databases (in particular Oracle), and SQL is required
Windows and TCP/IP networking knowledge a strong plus
Strong, self-confident, high-energy and decisive, with good listening skills
Previous experience with installation software system preferred
Excellent communications with customers and individuals at all levels required
This person must reside in Europe and be able to travel to the US for a period of up to 6 continuous weeks for initial training. Approx. 3 trips to the US will be required per year. In addition travel around the world may be required up to 25% of the time

Implementation & Support Engineer Resume Examples & Samples

Maintain a working knowledge of the entire IV Solution product line
Perform corrective and preventative maintenance and emergency service on all products 24 X 7
Partners with clients and serves as subject matter expert in planning, executing technical tasks such as configuring formulary elements, conversions, interfaces, integration, issue resolution, assessment of system environment readiness and installation
Repair and installation of automation equipment that includes pneumatic controls, digital electro-mechanical servo controls, solenoid valves, PC interface controls and mechanical drive stations
Independently troubleshoot mechanical and electrical failures to a component level
Mentors and provides technical assistance to client and internal resources
Read electrical schematics and mechanical drawings
Complete documentation with a high degree of accuracy in accordance with FDA regulatory requirements
Delivers on-site training for end user customers on all aspects of user, workflow and required customer maintenance functions
Coordinate on-site installation and implementation of new products, add-on products, modifications, upgrades, and special projects
Demonstrate database knowledge by developing labels and writing custom reports for customers
May lead multiple technical projects simultaneously and is the main point of contact for a client in most situations
Provides recommendations on the process improvements related to workflow and implementation and adoption processes and leads the efforts to create improvements
Promote and optimize customer product ownership, satisfaction and clinical integration through
Efficient and effective product installation and implementation
Timely customer product and service feedback to Field Service Management
Adhere to all applicable health and safety regulations and procedures
Maintain fiscal responsibility for business expenses associated with Company-issued credit card
Working knowledge of computer hardware, Microsoft operating systems and Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
Demonstrated organizational skills to prioritize multiple projects in a fast-paced environment
Strong interpersonal, verbal and written communications and problem-solving skills

Manager Client Implementation Support Resume Examples & Samples

50% On-Site Agent Support
Provide On The Road Performance (OTRP) that includes shadowing, mentoring, and coaching direct reports during Go-Live Support events at Client sites
Administrative tasks to include, but are not limited to, reviewing agent Time Sheets and Expenses, and managing PTO schedules
Perform projects to increase efficiency and streamline communication for GLS program
5% Maintaining Internal Relationships
Work closely with Professional Services (PS) Resourcing Managers to ensure effective scheduling
Ensure direct and consistent communication with Professional Services management team
Bachelor of Arts or Science degree or a minimum of three years of relevant work experience
An experienced professional and people manager capable of developing and managing a team, while managing the Client Go-Live Support functions that ensure successful Client implementation goals
Enthusiastic team player
Ability to evaluate personnel performance against established goals
Resourceful approach to solving problems and managing projects from beginning through to resolution
Willing / excited to work in a fast-paced, but sometimes intense, rapidly expanding company
Ability to communicate effectively with a variety of support functions and stakeholders including direct reports, senior management, peers, and Clients

Windows Implementation Support Resume Examples & Samples

Deploying code/application package on windows environments
Setting up new servers
Configuring and managing windows environments (like QA, UAT, Production)
Triage/troubleshooting problems with websites/web services
Managing backup of databases, applying security patches, adding users etc
Work closely with Development & QA teams to manage deployments and environments
Must have experience in Windows 2008/2012
Experience in IIS
Experience in SQL Server 2012
Experience with SSL certificates

Desktop Engineering & Implementation Support Specialist Resume Examples & Samples

1+ years of experience with service desk support and network operations
Experience with multiple platforms, including Windows OS, UNIX or Linux, and Apple OSX or iOS
Knowledge of security requirements and guidelines, including NIST 800–53, FISMA, USGCB, HHS, and NIH
Knowledge of data system networking and protocols, including IP, such as TCP and UDP, SNMP, SMTP, networking STIG scanning tools, and McAfee
Ability to troubleshoot and resolve technical issues
Experience with Android and Blackberry devices
Experience with YUM, Puppet, Apache Tomcat, Apache Solr, and VMware 5.5
Experience with Splunk, Microsoft SCCM, and Microsoft Operations Manager
Experience with Windows 10, Linux, and Sun OS
Experience in development with either ServiceNow, Cisco Call Center, KNOVA, or COGNOS
Experience with .NET development platform and at least one supported language, preferably ASP.NET
BA or BS degree in CS, Engineering, or an IT–related field preferred

Implementation & Support Engineer Resume Examples & Samples

Basic computer networking skills
Bachelor’s Degree in Electrical, Biomedical or Mechanical Engineering
One year experience in a vendor, customer service, field service, and/or hospital setting or related field experience or product knowledge
Valid Passport a plus

Client Implementation & Support Analyst Resume Examples & Samples

Effectively diagnose and troubleshoot cases, searching for solutions and providing education and resolution
Ad-hoc support on implementations and configuration changes
2 Client contact
Manage client questions and concerns by taking ownership from creation to completion
Effectively manage client expectations and resolve conflicts
Adhere to TradeGuard Client Support policies and procedures
Create successful working relationships with internal departments
Liaise with TradeGuard’s Knowledge Center to ensure cohesive and accurate documentation
Ability to work autonomously and adapt as per business needs
Sound judgment and problem-solving skills
Ability to effectively diagnose and communicate to clients requirements and deliverables needed for successful resolution
Strong relationship skills and ability to work effectively with internal and external clients
Must be self-motivated and proactive
Strong detail-orientation and excellent follow-up
Excellent verbal and written communications skills in English
Strong product management skills

Client Implementation & Support Analyst Resume Examples & Samples

Nurtures customer’s trust by consistently advancing the customer’s interests beyond minimum requirements.Attemptsto understand customer concerns and issues; draws on customer insight to help others withhow to best meet current and future customer needs.Regularly seeks customer feedback to support long-terminterests and enhance customer satisfaction
Involved in dialogue with assigned customer executives, employing open-ended questions to uncover overallobjectives and organizational needs; involved in the communication with internal teams to identify opportunitiesto act on information learned. Demonstrates knowledge of external trends (i.e. business trends,regulatory issues, global implications) to contribute to the anticipation of customers’ needs.Collaborates withcolleagues and customer group leaders to assess customers’ immediate and long-term needs and contributes todefining solution offerings
Ascertains customers’ business needs and time constraints, balanced against costs and available resources, andcommunicates a realistic estimate of project timing. Develops project plans and prioritizes tasks to achieve projectmilestones; recognizes project risks (e.g., missed deadlines, quality issues, resource constraints), providesInput to contingency plans and seeks guidance on meeting delivery goals. Monitors performance anddeliverables of individuals on the project team to ensure overall project success; actively keeps all members oftheproject team informed of progress
Offers customers a variety of products/offerings, explaining the costs and benefits of each while also explaining whichmay be the best fit for the customer’s organization
Requires conceptual and practical expertise in own discipline and basic knowledge of related disciplines.Is fully selfsufficient and competent in regards to output quality and quantity. Requires little or no supervision on a day to day basis

Implementation & Support Engineer Resume Examples & Samples

SREs are engineers with the right mix of knowledge and skills in software (i.e. programming, data structures and algorithms) and systems (i.e. operating software on internal and external
Experienced in writing clean code in at least one Object Oriented language such as: Java, C#, Javascript, Python, Ruby.
Experienced using software testing frameworks following TDD and BDD approaches

SAP Implementation Support Resume Examples & Samples

Work Directly with Planning, Shipping / Receiving, Production, Engineering and Quality for SAP Implementation and Launch
Work with Planning and Receiving Supervisors to perform receiving Audits
Perform Inventory Audits of Raw Material and Production Floor WIP
Work with Production to maintain
Ability to travel to offsite Warehouse to facility Material Movements
Audit of Production reporting process and accuracy through manual data collection and creating and maintaining spreadsheets
Day to day data entry and analysis as required by the project
Bachelor’s degree in Business Administration and 3+ years’ experience or Associate’s and 5+ years
Experience with MRP/ERP systems (JD Edwards and SAP preferred)
APICs Certification is a plus

Lead Field Implementation Support Specialist Resume Examples & Samples

Demonstrate an understand of: agency policy and procedures, agency-approved practices, learning transfer methodologies, and coaching techniques; partners with all supervisor and manager they are assigned and conduct regular and frequent face to face meetings with individuals and small cohorts within a field office, agency or region; reviews agency outcomes, quality assurance reports, local ream strengths and challenges, and other surveys to assess performance strengths and gaps to identity individual and team needs; and develops an action plan based on assessment results
Appropriately apply programmatic frameworks, self-reflection tools, action plans, and protocols to assess each respective supervisor and manage (areas may include but are not limited to: knowledge, skills, attitude, systems and operations management, practice and clinical application, training skills, coaching skills, agency and community leadership); assist direct service supervisors and middle managers with incorporating job competencies into the agency’s practice programs; supports skill development in: independent and self-directed learning, critical thinking, problem identification, analysis and options, problem resolution, goal setting, action planning, and decisions making; support skill development in the following organization leadership techniques: change management, program management, performance standards, gap analysis, data collection and analysis, client and service survey analysis, and quality assurance with respect to the integration of agency practice modes; and promotes the supervisor and program manager partnership with treatment specialists, social service providers, court members, community contributors, and supporters; reports problematic case issues and critical case date that impact job performance
Meet job and performance expectations as outlined by the annual program plan deliverables unless otherwise modified by the Department; communicates appropriately with the FISP Statewide Program Director, Field Support Program Coordinator and as directed with supervisors and middle manager in order to complete the practice application and field support gap analysis; meets with the Field Support Program Coordinator and FISP Statewide Program Director to review and discuss all of their activities and strategic program implementation planning; reviews pertinent information and ongoing progress with the Field Support Program Coordinator and seeks consultation for performance improvement issues; and informs the Field Support Program Coordination of all activities occurring on assigned work
Complete required assignment and feedback reports: gap analysis, maintains progress notes, filed surveys, and needs assessments; authors and submits regular reports; assists with data collection, entry, and analysis of all assigned instructional research as requested and submit a monthly activity report
Utilize the assigned Department equipment (laptop, copy, scan, and fax machines, LCD projectors, phones, conference lies, and webinar) and software programs Microsoft Office products, SharePoint, D-Net appropriately and with proficiency as directed and required
As required, utilize various training functions of the Office of Professional Development, Parent and Caregiver Support, under the Clinical Practice and Professional Development; Virtual Training Center online learning management system; participates in various Office, Division, and Department meetings an training conferences as assigned; and other related duties as assigned

Implementation Support Analyst Resume Examples & Samples

Identifies and facilitates appropriate server/desktop technologies for centralized division and/or facility equipment (including operating system maintenance, application maintenance, image archive, disaster recovery)
Establishes connectivity for new sites to HCA network
Works closely with corporate, division, and facility personnel to coordinate the implementation and ongoing support of systems physically hosted at the Division Data Center and facility locations
Coordinates sharing of best practices and policies and procedures where applicable
Interfaces directly with a wide variety of end users and technical counterparts in other division, facility, vendor and corporate roles
Adheres to and supports HCA IT&S security standards, policies, and procedures
Maintains and protects confidentiality with regard to all aspects of patient care
Adheres to Code of Conduct and Mission and Value Statement
Other preferred experience: Professional certifications such as Microsoft cert(s) highly desirable: Cisco, Microsoft, advanced training in network and security standards, equipment, and protocols. Management Work Experience
Requires a strong knowledge of supported server, application, network, security systems, virus protection, and hardware configurations
Understands the business implications of technology decisions
Demonstrates a customer orientation; establishes and maintains customer relationships

Implementation & Support Engineer Resume Examples & Samples

Participate in implementation reviews and status meetings
Present to the Delivery Product Manager responsible of the product improvements on the implementation process when
Responsible for the product implementation and delivery on time and with expected quality
Support new/existing customers in the implementation of Client's products
Very good knowledge of Amadeus system and travel industry
Good understanding of IT and technical capabilities
Experience in technical/customer support
Proficiency in English essential (written and spoken), knowledge of French and/or other European languages much appreciated
Great communication and team work, strong problem solving skills
Organization, proactivity and process oriented
Understanding of Windows troubleshooting, support and set up
Database/SQL server (T-SQL language or even administration)
Network basics (TCP/IP, VPN, Firewall, proxy, routing,..)
Terminal server, Citrix basics, IT Security principles
Development notions (Java script, Java/J2EE notions, C++)

Eo-project Management, Implementation Support Resume Examples & Samples

Collaborate with senior leaders to define non-technical project scope, identify business requirements, develop project plans and identify project success criteria
Facilitate and lead strategic initiative conversations with multiple stakeholders and business leaders
Partner with the broader Strategic Planning Office to understand Bank-wide priorities, objectives and resource plans, particularly as related to projects and programs for which the Implementation Support team has been engaged
Manage project team performance to ensure projects are completed on time, within scope, and within budget. Proactively monitor the project/programs overall progress, resolve issues, mitigate risks, and initiate corrective action, as appropriate
Manage the exchange of critical project information and decisions between business owners, staff and other project stakeholders
Facilitate project meetings and publish meeting notes/action plans, develop and deliver progress reports and presentations
Ensure projects/programs adhere to Bank standards and Project Management methodologies
Communicate clearly project statuses both verbally and in writing to varying levels of management
Develop and share best practices and tools for project/program execution and management
Assist with development and execution of strategic business reviews and related plans for initiatives, supported by clear and concise business-relevant communications
Assist in the design and facilitation of workshops and other client interactions to advance implementation of strategic initiatives
Maintain a working knowledge of all business area functions, their operations, their strategies, their challenges, and their resource needs
Bachelor degree and at least 5-7 years of work experience in non-technical project/program management
Proven ability to work on highly conceptual projects (e.g. business transformation); and to be flexible and nimble to anticipate needs and adjust to shifting priorities
Background in Risk Management Plan development and administration
Strong knowledge of Project Management scheduling processes and tools (work breakdown structure, Project Plans, issue & risk management matrices, etc.)
Extensive understanding / experience with one or more of the Project Management, Business Analysis or Process Improvement methodologies. (i.e... Project Management Book of Knowledge, Business Analysis Body of Knowledge (BABOK) as well as Six Sigma)
Experience working with senior executive level clients and a willingness to offer hands-on assistance to keep an agenda moving forward
Excellent written and verbal communication skills including a background creating high level reports and correspondence for senior leaders
Experience working on projects where influencing and facilitating engagement with individuals not under your direct authority was critical for success
Proficient in MS PowerPoint, MS Word, MS Excel, MS Project, Visio